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Files Closing, Files Refusing To Delete! Infected!

Q: Files Closing, Files Refusing To Delete! Infected!

Randomly, my internet browser will close. I can't favorite web pages anymore or delete my favorites. Also, I have a file on my desktop that when I try to delete it says CANNOT READ FROM SOURCE FILE OR DISK. My computer has been running very slowly. Please help!Below is my HJT Log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:28:18 AM, on 4/9/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16791)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\WINDOWS\arservice.exeC:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exeC:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exec:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Google\Update\GoogleUpdate.exeC:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exeC:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv42.exeC:\WINDOWS\system32\dllhost.exeC:\Program Files\Verizon\McciTrayApp.exeC:\Program Files\Verizon\VSP\VerizonServicepoint.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\QuickTime\QTTask.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeC:\Program Files\Messenger\msmsgs.exeC:\Program Files\iPod\bin\iPodService.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AIM6\aim6.exeC:\Program Files\AIM6\aolsoftware.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\iTunes\iTunes.exeC:\WINDOWS\explorer.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\Program Files\Grisoft\AVG7\avgwb.datC:\Documents and Settings\Geri\Desktop\HiJackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localR3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dllO2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dllO3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE22} - (no file)O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimizedO4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUNO4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exeO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUPO4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silentO4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeO4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /backgroundO4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /backgroundO4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dllO9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dllO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLLO9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} - - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dllO16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} (CPlayFirstDinerDash2Control Object) - - DPF: {6715D12F-213F-4C6E-ACE1-8A363F550B96} (CPlayFirstDoggieDashControl Object) - - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dllO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exeO23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeO23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exeO23 - Service: Google Update Service (gupdate1c9a5a810939fee) (gupdate1c9a5a810939fee) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: WUSB54Gv42SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe--End of file - 10216 bytes

A: Files Closing, Files Refusing To Delete! Infected!

Hello pray4andrew,Sorry about the delay. If you still need help, please post a new HijackThis log to make sure nothing has changed, and I'll be happy to look at it for you.Thanks,tea

2 more replies
Answer Match 72.66%

Hi guys,

I ran the "Panda Software Antivirus Activescan" which found the following "non disinfected" Adware incident files:
1. C:\WINDOWS\unstall.exe
2. C:\WINDOWS\system32\dfrgsrv.exe
3. C:\WINDOWS\system32\ysbsys.exe

Although I can locate these files, I am not sure about deleting them permanently in case they affect the performance of other components of the WINDOWS system.

Some advice if I should delete these files in Safe mode etc., if at all would be very helpful.


A:Can I Delete These Infected Files?

Hi Praveen!These files all look bad and if Panda has flagged them they should be safe to delete. The ysbsys.exe has no reference in searches which most certainly means it is bad, and here is info on the other two:C:\WINDOWS\system32\ C:\WINDOWS\ wintaskspro/processlibrary/unstall/You should increase your success rates by scanning in safe mode. You can do this by pressing the F8 key right when Windows starts, usually right after you hear your computer beep when you reboot it (some versions of windows will display 'Starting Windows' with a grey progress bar) you will be brought to a menu where you can choose to boot into safe mode. If it does not work on the first try, reboot and try again, as you have to be quick when you press it. Good luck and if the problem is not resolved post back.David

3 more replies
Answer Match 72.66%

Man this is frustrating. I went on to Kazaa today and Igot a warning from norton that it detected a worm in two files that were in my downloaded files folder. These files are not that important. Norton cannot repair the file but denies access to it. I want to delete the files (because they are not important) but Windows Xp won't let me I keep getting the file is in use error and that it can't be deleted. is they a way I can get around this and delte those files? any help would be appreciated before I scream again Thanks

A:Cannot delete infected files

8 more replies
Answer Match 72.66%

Dear Friends,

I am not able to delete files from my external hard disk. Whenever I try to delete any file it says admin protected. I also tried to delete some files using cmd prompt but it also says access denied. I think my external hard disk is infected. I cannot format the whole disk since I have got some necessary files in it. Please help me out.

A:Help!!! How to delete infected files???

Welcome to the forums muddang!

You really shouldn't double post as its not needed here at the forums. We do try to get to one and all in a timely manner. See my reply to your other post about this problem to see if that helps.

1 more replies
Answer Match 72.66%

My friend passed me a game via USB drive, and I didn't think it was infected. I forgot what the game was, but I put it on my PC and installed it. I halted the installation before it finished because it was taking extremely long, and no files were being created. That caused me to become suspicious of that software. I decided to check the control panel program list and uninstall the program, but it wasn't there. As previously stated, there were also no files created (at least not in the folder I've told it to install in). I tried deleting the folder I told it to install in, and it didn't let me delete it. 2 days later, I tried again yet it still told me the files were being used by another program. (precomp.exe). I dl'ed MBAM FileAssassin and deleted many of the files. Then, I went in there and deleted the folders individually (which worked). When I tried to delete them from the recycle bin, I noticed my PC starting to bug (e.g not letting me delete it - icon staying there etc) which I've never noticed before. I took MBAM and Comodo Antivirus (my AV) and they reported no infections. I also grabbed herdProtect and it detected no threat as well.
Am I infected? 

A:Am I infected? Cannot delete certain files

Hi Cydrobolt
Please download Rkill by Grinler and save it to your desktop.
Link 1
Link 2
Double-click on the Rkill desktop icon to run the tool.
If using Vista, right-click on it and Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.

Do not reboot the computer, you will need to run the application again.
Please download AdwCleaner by Xplode and save to your Desktop.
Double click on AdwCleaner.exe to run the tool
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...
<-insert any special instructions here for what to uncheck OR remove this line if there are none->
This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
==== Please downloa... Read more

1 more replies
Answer Match 72.66%

I know what is infected and where it is but I am unable to delete the files and Trend won't tell me what it is. I have after reading posts run Hijackthis and this is the log.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:47:57 AM, on 10/7/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\SYSTEM32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Trend Micro\BM\TMBMSRV.exeC:\Program Files\Microsoft LifeCam\MSCamS32.exeC:\WINDOWS\system32\nvsvc32.exeC:\Program Files\Trend Micro\Internet Security\SfCtlCom.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Trend Micro\Internet Security\TmPfw.exeC:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exeC:\Program Files\Trend Micro\Internet Security\TmProxy.exeC:\WINDOWS\system32\WgaTray.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exeC:\Program Files... Read more

A:I can not delete infected files and have log

Hi My name is Extremeboy (or EB for short), and I will be helping you with your log.We apologize for the delay of response. If you still require assistance we would like to see the current condition of your system so please post a new set of DDS Logs as well as a RootRepeal log and a description of any remaining problems or symptoms you may still have please.If for any reason you did not post a DDS log or RootRepeal log please refer to this page and in step #6 and Step #7 for further instructions on downloading and running DDS & RootRepeal. If you have any problems just let me know in your next reply or simply post a Hijackthis log.For your next reply I would like to see:-The DDS logs---DDS.txt and Attach logs-RootRepeal logs-Description of any remaining problems you may still have.Thanks again and we apologize for the delay.With Regards,Extremeboy

14 more replies
Answer Match 72.66%

My Sony Vaio was 100% since I bought it in 2001! Past week or so, I've noticed a slow down and weird stuff going on. I ran the Norton which I've had for months and it detected 24 files at risk. Deleted 13 of them.

Everytime I went to delete it manually it wasn't in the registry keys as they suggested. Why?

I decided to restore to earlier time. Long story short, I now am running it as I type and it detected 49 infected files and its not done yet!!

#1. Does restoring the computer to a date which worked 100% eliminate the virus from computer?

#2. I do not want to sit here and try to delete all 40+ viruses on my own. What is the best way?

#3. How can I prevent this from happening again? I have firewall.

A:49 Infected Files!! Did not delete all. Help!

Hello and welcome to TSF.

Before you do anything drastic, do the following so we can see what is going on, on your system:

Please go into Windows Explorer, click on C:\ > File > New Folder and call it HJK, or another name of your choice. Go to this site and download Hijack This. Install the program into the folder you created then run it. Click Scan. Save the log file to Notepad, then copy and post it back here. Make sure to include the System information at the top of the log as well.

This is a good time to set up protection against further attacks. Read How Did I Get Infected In The First Place?. You need an antivirus that is continually updated, a good firewall, a spyware blocker such as Spyware Blaster, and a real time spyware program such as Spyware Guard, to prevent spyware intrusions. IE-Spyad is another excellent program that places over 4000 websites and domains in the IE Restricted list, which will help prevent attempts to infect your system. All of the above have good free versions available. However, be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

More information and downloads are available at the following links:

Spyware Blaster
Spyware Guard

1 more replies
Answer Match 72.24%

My computer keeps saying that a program is requesting to access the internet right when I log on before anything is open. I downloaded Spykiller on the request of the dial-up tech advice. Spykiller found 31 files on the first pass. I deleted most of them, but one file I did not have access to and could not delete. Spykiller does a scan everytime I log in and continues to find the save files in my registry after I have deleted them (5). I have turned the regestry restore off and deleted the files, but they keep coming back. The site my computer most often tries to dial is In addition to this the file I didn't have access to is no longer on my computer (I don't know how to check hidden files though) Any advice would be helpful.

A:I'm trying to delete files I believe are infected in my registry.

Two suggestions ...

First, go here for the free Ad-Aware 6 Personal Build 181:

Launch the program ... on the start-up screen, you will need to first run the Webupdate Feature (globe at the top), or click "check for updates" to get the Reference File up to date.

Please use the Custom Scan with Memory and Both registry scans ON. Also.... make sure that you activate IN-DEPTH scanning before you proceed.

Then see that you have these options checked:
Under Ad-Aware 6 Settings, Tweaks, Scanning Engine:
"Unload recognized processes during scanning."
Under Ad-Aware 6 Settings, Tweaks, Cleaning Engine:
"Let Windows remove files in use after reboot."

Next ...

Run Ad-Aware 6.
Mark the objects you wish to eliminate for removal. There are many options available with a right-click.
Make a Quarantine only if you do not have the Auto-Quarantine option ON.
Then choose "Next" to remove the chosen objects.
Finally ... Reboot

Please read for further instructions, settings , etc.

Then ...

Please go here and download HijackThis:

It is a zipped file, and will need to be unzipped in order to install. Run it and post the contents of the logfile it creates. Simply click "Save log" and it will open in Notepad ... you can cut/paste the log here into this thread.

DO NOT fix anything until someone looks it over. Mo... Read more

1 more replies
Answer Match 70.56%

I used the free Stop Sign virus/threat scanner to scan files and it concluded that these are my problem files C:\WINDOWS\SYSTEM\winoxhp.exe <BackDoor.DSNX>
Gator <SpyWare>
Advertising <Spyware Cookies>
SaveNow <SpyWare>
ValueClick <Spyware Cookies>
Servedby <Spyware Cookies>
MediaPlex <Spyware Cookies>
EHG.HitBox <Spyware Cookies>
HG1.HitBox <Spyware Cookies>
STD.HitBox <Spyware Cookies>
FastClick <Spyware Cookies>
DoubleClick <Spyware Cookies>
BFast <Spyware Cookies>
It says that these files are infected and I don't know how to delete them or locate them. Can anyone help me with this? Thanks

A:How do delete virus infected files from my computer if I don't know how to find them

Download StartupList and Spybot Search & Destroy from

Once both programs are installed, run Spybot first. It will search for and remove spyware components from your computer. Basically anything it finds is safe to delete. Then run StartupList. It will create a list of everything starting when your computer boots up. Paste the contents back to this thread.

If you have been infected with the spyware called, do not remove it with Adware. Instead try going to the Add/Remove Control Panel, find and uninstall from there. If this is unsuccessful, follow the instructions at

2 more replies
Answer Match 70.56%

Ive found a file on two computers I own
that have been Hijacked by unknown source.
Whatever or whom ever owns this file its the same on both computers , that did at one time share DSL.
I am not allowed to delete these files and whatever they are they run everything on both computers. My notebook and desktop have the same S-1-5-21 and so on.I don't know what it is or where they came from. All I know is that these files are unremoveable.And errors pop all over when I click delete.
How do I remove files that stop you from deleting them?Please help because what has happened now is when I do a reinstall they are still on both computers.
I can't use my notebook with my two wire connection , its not allowed by whatever is on the computers ,so I unplug one to use the other. Yes, I even have to use my notebook with my modem or I don't get to use it at all. This is getting to be a big problem.
Ive found out also that both computers cut off when I try to delete anything. All windows services get disabled if I manage to get the computers in safemode. And security software is stopped from running and are disabled.
Please if you have any suggestions as to something that might work I will be grateful.
Thank You Jazznanny

A:Infected files in registry wont remove or delete.

6 more replies
Answer Match 70.56%

...and some other problems.

I downloaded some .exe file earlier today that installed all this crap on my computer. I've been cleaning it up for hours literally. I've gone down my list of programs in Add/Remove Programs and there is one called IE Host that I can't get rid of. When I click uninstall, it does something where it says 'downloing uninstaller' (yes downloing), then it asks me why I'm uninstalling and then says uninstall complete but it's still there and if I click uninstall again, that process starts again.

I ran Spybot and AdAware and was able to get rid of a bunch of it but there are two files that are set to run at startup that I can see by going to msconfig but I can't find the actual files to delete and no virus scan or program will pick up the files to delete. Even if I uncheck them to run at startup, one of them runs every time I start Internet Explorer. I'm also getting a pop up that asks me if I want to keep running scripts and the URL is something like The files are:

[Tygsi] C:\WINDOWS\SYSTEM\yvb.exe
[Reoe] C:\WINDOWS\Application Data\tbar.exe

Here's my Hijack This log file:

Logfile of HijackThis v1.99.0
Scan saved at 8:59:36 PM, on 12/25/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\EXPLOR... Read more

A:Can't Find Infected Files To Delete In SYSTEM Folder

16 more replies
Answer Match 68.46%

AVAST free AV has returned a couple of infected files on my laptop. I'm supposed to have the option to either repair them, move them to the chest, or delete them. The instructions read "select the required action for each result and click 'Apply'" My problem is that the "Apply" button does not work. I selected Move to Chest and clicked "Apply," but nothing at all happened. I would greatly appreciate hearing from anyone who can help me solve this problem. Thank you very much.


More replies
Answer Match 68.46%

Recent AVAST free AV scans have returned several infected files on my laptop. I'm supposed to have the option to either repair them, move them to the chest, or delete them. The instructions read "select the required action for each result and click 'Apply'" My problem is that the "Apply" button does not work. I selected Move to Chest and clicked "Apply," but nothing at all happened.

As of late, my AVAST virus scan results have been difficult to figure. More than once I've run a scan which indicated that there were one or more viruses, which, as described above, I was unable to manage. However, when I immediately ran another scan it showed no infected file(s). Also, one regular scan turned up an infected file (also unmanageable), but the Boot Scan I ran immediately thereafter indicated there were no infected files! Also, the results invariably state that "some files could not be scanned."

More often than not my recent AV scans have indicated one or more infected files. Could it be that these results are false positives?

One further note. Just before running HijackThis, I got the following message:

For some reason your system denied write access to Hosts file. If any hijack domains are in this file HijackThis may not be able to fix this.

If that happens, you need to edit the file yourself. To do this, click start,Run and type:

notepad c:\windows\system32\drivers\etc\Hosts

and press enter. find the line(s) Hija... Read more

A:AVAST displays infected files, but I am unable to Delete, Repair, or Move to chest

13 more replies
Answer Match 68.46%

i ran hijackthis and saved a logfile...i thnk i have infected host files or a redirect virus but when i click fix and then reboot the host files come right back...please help. thank you

A:i ran hijackthis and created a logfile...i think i have infected host files but when i delete they come back on reboot??

hello what is your operating system and please run this scan.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Before you save it rename it to say zztoy.exe alternate download link 1alternate download link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan butto... Read more

5 more replies
Answer Match 68.46%

I have the anti-virus protection service provided by Yahoo. It found 3 files infected by the virus when I ran it to scan my computer. However, it does not give me the option to kill the virus or delete the files. The files/viruses are still in my computer. How do I delete the infected files? Do I need to get another (real?) virus protection software
or should the Yahoo version be sufficient? Thanks so much

A:How do I delete virus infected files found on my computer by the Yahoo antivirus prot

I am not familiar with Yahoo products, I would try Microsoft Security Essentials and see if that can find and delete the problem, be sure to update it first.
If that does not work, this may
Microsoft Standalone System Sweeper - Windows 7 Forums

3 more replies
Answer Match 68.04%

I am new to burning pictures from my computer to a cd. After successfully burning 2 cd's, on the 3rd attempt, the message exceeds set limit came up. I think I should click delete temporary files, but if I do will the pictures in this file be lost or will they go back to their original location so I can start over with the acceptable limit?

A:Are files lost when I choose delete temporary files before burning cd

Hi and welcome to SevenForums,
How exactly are you adding these images to cd ?
The usual operation is copy and paste or select all of the images and click on burn and choose your burn type data or dvd,
Another option is to use a third party burning utility,

3 more replies
Answer Match 67.2%

Problem:  Several users are having to delete files two or more times in order for the files to permanently disappear. It's causing the users confusion and panic.... The files are located in folders on a mapped
share drive. The problem is happening with several users but NOT all users. Operating system Window 7 Enterprise, files are all .PDF's

tried changing users experience in services to auto (Services > "Application Experience" > Startup Type > "Auto"checked users permissions, permissions mimic other users that are not having the same issuesverified that it is actually a problemgoogled google to
Thank you in advanced for your help!

More replies
Answer Match 67.2%

I have a 2-year-old laptop with Windows XP SP3 as its operating system and as of today it's begun to act up and I'm not really sure why, what the problem is, or what to do about it. It began this morning when I shut the computer down. It said something about including an important Windows update upon Shut Down, which I presume it did. When I turned it back on a few minutes later it logged me onto a blank default XP desktop with all of my files gone; I have the laptop set so that it requires the username and password upon logging in and returning from standby but the login screen was bypassed when I turned it on and it took me to the new user account with nothing on it instead. I immediately rebooted it and this time it did come up with the login screen while booting up but when I entered my password it said it was incorrect...the error also included something about a "domain," but I can't remember exactly what it was. I retyped my password 5 or 6 times exactly the same way each time, checking each letter, and around the 7th try it logged me in to my account with my desktop and all my files still there and everything else as usual. I'm positive that I typed the password the same each time so I have no idea why it didn't accept it until the 7th try.

After this I used the computer for an hour or so and then closed the screen before leaving for work and when I came back home tonight and opened it up it gave me the typical login screen I get upon returning from st... Read more

A:Laptop suddenly refusing login + booting to desktop with all files & settings missing

BTW; this may be totally unrelated but I thought it might be worth mentioning anyway. Yesterday I was in the process of transferring photos from a SD card to my computer when my battery got low so I plugged it into the 100 watt power inverter that plugs in to the cigarette lighter outlet in my car so that the transfer could complete. I had the engine running while the car was parked and after about 20 minutes I turned it off (but left the car battery on) and this did something to the inverter that made the charger stop working other than during brief intermittent 5 second intervals when it would come back to life at random before losing power again. The laptop again warned that the battery was about to run out and even with the engine turned back on I couldn't get the charger to work and as a result the laptop went into hibernation mode in the middle of the transfer. When I eventually plugged the laptop back into a reliable outlet it loaded up to a black screen with white text that said the battery was low and press F1 to continue; I pressed F1 but nothing happened. Then I pressed other keys at random, all of which made a beeping noise when hit, but the screen stayed the same. I tried manually turning it off and back on again only to be met with this same screen which I couldn't get beyond. Finally after about 8 manual shut downs I was able to get past the screen and it booted up normally and I logged in as usual. Like I said, this could be totally unrelated but the t... Read more

2 more replies
Answer Match 65.94%

There are many files listed in this folder. I am unable to delete them. When I go to this directory in safe mode command prompt there are no files. I even used dir /A:H to included hidden files and there are none. But I can still see them in Windows XP PRO. I have Norton 360 and it did not find any viruses. Went I try to delete them windows gives no errors. Some of the files even have the same name and extension. Is there a cache or a temp file I need to delete first?

A:Can't delete files from Temporary Internet Files in XP Pro

7 more replies
Answer Match 65.94%

There are files under Program files that I know I am no longer using but I am unable to delete them. The program is not listed under Add/Remove only under Program files. When I do the delete it appears as if they are being deleted but are still there once the deletion process is finished. Why am I unable to delete them? I am using Vista Home Basic.
Any advice or suggestions appreciated

A:Unable to delete files in Program Files

do you have administrator rights?

3 more replies
Answer Match 64.68%

Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?I am having problems opening .doc and .xls and .jpg files in some (but not all) folders in my folder tree, e.g. C:\Documents and Settings\(username)\My Documents\Folder X. However, Folders Y and Z are apparently unaffected. This has arisen only recently.My system is Windows XP (Home), and SP2 upgraded to SP3.MSWORD EXAMPLE:- On opening a Word file (whether from Word or from Windows Explorer) I receive this dialog box;"File Conversion - (filename).doc""Select the encoding that makes your document readable." The already selected button is "Other encoding" and the suggested code is "Japanese". The preview pane shows only an array of characters, all the same.On trying to select the button "Windows (Default)", the preview changes to a continuous array of lower-case xxxxxxx. On returning to the "Other encoding" option and trying "Auto-Select", the selected code returns itself to "Japanese" with the display as already noted above.On returning to the "Other encoding" option and trying "Western European (Windows)", the display reverts to the Windows Default style as already noted above, lines of xxxxxxx. I am unable to open the file.MSEXCEL EXAMPLE:- On opening an Excel file, all I get is an immensely long string of a character in ... Read more

A:Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?

This sounds like it might be a malware infection.

Have you run any scans lately?

Did you download BackUp4All from a reputable source?

6 more replies
Answer Match 63.84%

Hi and thank you for reading me
Several days ago, I launched a in-depth scan with avast! and a few problems popped-up. Most of them were called PUP and were located in my Temporary Internet Files. I found the ones for IE and deleted them but I don't know if Mozilla has its own separate files. Furthermore, one identified as a trojan was located in my Windows Defender scans file (I have the name of the specific infected file if that might help) but I can't find it and even if I did, I don't know what to do with it. Do I just delete it or do I have to do anything else ?
Also prior to that scan, I had very bad network connexion problems. I basically couldn't have access to the web for one of those three reasons :
- Home network but no Internet access
- Unidentified network with Internet access
- Unidentified network and no Internet access
Someone suggested that I might be infected so I did the scan. Now after that, my connexion is much better but not flawless, so I'm wondering if those PUP's might have something to do with it.
Lastly, I've been trying to download .exe files from several hosting sites and everytime I do, in the last few seconds of my download, Mozilla freezes. Seconds later, the file is supposedly on my computer and what I find instead is a file named trzF636.tmp The problem only ever comes with hosting sites and it's K-I-L-L-I-N-G me !
So yeah, those are basically all of my problems and I don't know if I'm really infected because now, when I... Read more

A:Downloads replaced by .tmp files and unable to find some infected files

Hello Lullay  -
First PUP = Potentially Unwanted Program (usually a minor problem or unwanted add-on)
As a rule, you can delete these -
"trzF636.tmp" is a randomly named Temporary File that we will now remove.
Please download Temp File Cleaner by Old Timer
Usage Instructions:
Download TFC from the link above and save the file on your desktop.
Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
Double-click on the TFC icon - Vista, Win7, & 8, users - Right click and select "Run as administrator"
When the program opens, click on the Start button. 
TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
When done, press OK and reboot your computer and finish the cleanup.
Where are you attempting to download .exe files from, and what are they for ??
Please download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.Note: If a security program requests permission to access the Internet, allow it to do so.
Thank You -

5 more replies
Answer Match 63.42%

Hello all.

Here's a screengrab of my partitions:

HDD is the XP partition that came with the computer.

HDD7 is the partition on which I installed Windows 7.

I only use Windows 7 now, so HDD is just wasting space. Basically, to avoid the trouble of deleting partitions and making the other one active and all that:

Since HDD is active, but HDD7 is the boot drive, can I just delete all the files off of HDD -- and then will the computer still properly boot with the boot files on HDD7? I already removed XP from the boot manager list, so that won't be a problem.


A:Delete XP Files, keep Boot Files

Graham -

Not recommended. Take the steps to do it right to avoid future problems.

Follow this closely: Partition : Recover Space Used by an Older OS

You will have to add a first step using Partition Wizard CD to rightclick Win7 partition to Modify>Convert to Primary, OK, so you can proceed to Step One to Modify>Set to Active.

Pay special attention to Step One explanation on marking Win7 partition active, so that after the Partition Wizard CD steps are completed you remember to boot the Win7 DVD or Repair CD to run Startup Repair up to 3 separate times to write the System boot files to Win7.

Backup your files and a Win7 backup image so you can start over if necessary.


3 more replies
Answer Match 63.42%

I have a user (2kpro) in a roaming profiles environment (win2k,2k3) that can put files in the trash. They don't appear in the recycling bin, but when he logs out and back in, the 'deleted' files have reappeared on his desktop. Any thoughts? I have checked permissions on his profile's folder, the the local recycle folder. I'm going to back and check on the network share that contains all the profiles soon.

A:Can't Delete Files a.k.a The Lazerith Files

Can you be more specific about the GINA around your roaming profiles?

in many cases, blowing away the windows setting directory in the profile has fixed similar issues for me, but that was with a highly tailored gina that we knew exactly which files to blow away and let the profile recreate.

You also need to note that deleted files from a drive go to the recycler file ON THAT DRIVE. That is, if the account is stored on E, the desktop directory is on E, and the local machine is C, be sure that he has access to the recycle bin file(s) on the E drive.

Hope this helps, or inspires...

3 more replies
Answer Match 63.42%

Is there a way to delete all OS files on my old hard drive that I am using as additional storage but keep my personal files? Possibly a windows format? I can transfer the saved data to my main hard drive til I make this happen.

Any Thoughts?

A:Delete OS Files but Keep Personal Files

Easiest way is to do what you say, transfer your files to a different drive, temporarily, and then just reformat the old drive. That will "erase" everything. You can then copy the user data back to the old drive.

Otherwise you will have to manually delete each folder/file.

5 more replies
Answer Match 63.42%

i've been relying on going to "internet options","general" and "delete" then ticking all the boxes on that page..i found out that by doing this,my temporary internet file swere NOT being this a vista problem? my pc came to a complete sludge of a slow down today and i found that my internet files folder had files going back a year that hadn't been deleted as i've been relying on ticking those boxes..i had tons and tons of and tons of files.i'm wondering if this is the norm and also is it possible that other files are not being deleted when using that method? if so,then i probably have folders that are totally loaded with trash.

A:Solved: Had to delete temp internet files by "view files" ,"select all" ,"delete"

Have you ever unticked Preserve Favorites website data?

1 more replies
Answer Match 63.42%

Hello new forum, my name is Becca and I have been advised to post in here.  First, I would like to say thank you for what help I have received, and your patience and guidance.  Ok let me start at the beginning.  Around the end of September or beginning of October my laptop started acting krazy.  I would check for Windows updates and try to download and install them only to have them fail, or all fail but 1 or 2 would go through.  And one day it said I had 61 updates, because it had not updated in over a week.  So I had already been trouble shooting, me reading articles and feed back in MIcrosoft support or or on Microsoft -tech.  Then I notice one day this user “Updatus” came up.  Well there is no one on my laptop ever, just me.  I went back again trouble shooting and went word for word  in this steps found on Microsoft support to remove this account.  I backed up a copy of my registry keys first and then I thought I had this account deleted only for it to be back tomorrow.  The next day, I am changing some settings in control panel and was going to back up some stuff when I get this error message saying I could not back up because files in the Task Scheduler were corrupt or tampered with.  So when I opened the Task Scheduler Ig showed me that HP Active Health Scan (HPSA)was the same error, along with all of these;pc health Analysis, HP Support Solutions, Frame work updates, MC updates_scheduler, Dis... Read more

A:Infected Files with Adware & Quarantined files with Malawarebytes

 Addition.txt   65.07KB
 FRST.txt   79.17KB
  4 downloads Here are the frst.txt and  the Addition.txt files 

1 more replies
Answer Match 63%


About a month a go I installed kapersky anti-virus software as my norton trial had run out. 30 days have now gone and i found that i never had no antivirus software so i decided to download some free stuff online (avast) and (mcafee). To my horror i have noticed that although i can download this programmes, I am still unable to run them. I feel that an virus is preventing me to have antivirus software on my laptop and its really frustrating me!

I also was told by someone to download MalwareBytes (which i did). I run a full scan and was informed that i had 500 and something files that were infected (registry). When it came to me deleting these through the programme it was fine but there was 11 infected files that the programme was unable to delete and i think these are the files that are responisible for me not being able to download antivirus software on my laptop.

Additional info is:
When I browse on the internet and decide to click on a link from google, I sometimes get the message 'document moving' and it directs me to a suspiscious website.

My operating system is also windows vista.

Any help on how to get rid of these 11 infected files would be much appreciated!

Thanks x


A:Virus on Computer wont allow me to delete 11 infected files on computer...PLZ HELP!!!

Hello and Welcome.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

1 more replies
Answer Match 63%

Hi, I am having trouble trying to close my folders, my computer, and other folders, when I choose file, close??, it just hangs??, I have to resort to closing by pressing the red X button top right hand corner to close whatever is open?, can somebody tell me what is wrong??, I have 4gb memory so there is enough resources??..hmmm??

A:Closing Files

Oh wow. I haven't used File->close in years.... I am going to guess that explorer is busy working in the background, so it might be better to just hit the X. Plus Vista doesnt even have a file close option in explorer windows...

What kind of CPU do you have? It could be that hanging.


6 more replies
Answer Match 63%

I clicked ALL fonts to get a count Re: how many there were (are). When I went to close, I had to close each one individually = took about 15
minutes. SOmewhere I read that there is a short cut way to close several files or programs all open by clicking 1 or 2 keyboard keys and then clicking on close. Does anyone know what that shortcut is?
It was a real nuisance to have to click the X for each and every font.
thanks............. missfuffy.

A:closing 100+ files all at once

It has been a long time since I have used it, and when I did use it, I didn't use XP yet.

When you close out the window by clicking the red X in the upper right hand corner, you press and hold either the Ctrl or Shift key. I think it was the Ctrl key. Doing so will close all windows that were opened in that way (ex. all your font windows) all at once.

I hope that trick still works with XP. I haven't had to use it in a long time.

1 more replies
Answer Match 62.16%

When I close files in Excel it takes a long time to complete the task, up to 5 minutes. If, after about a minute, I press 'Alt-Ctrl-Del' in the dialogue box it says Microsoft excel not responding. If I then 'End task' it closes excel but the next time I use it I have lost all my customized tool bar settings. If I leave it to eventually close I retain my customized toll bar settings.

I have uninstalled and re-installed with out any change.

The version that I am using is Excel '97. Any advise,guidance would be most appreciated.


A:Closing Excel Files

Welcome to TSG!
Since you have uninstall and reinstall Excel chances are the problems elsewhere. Possible in the windows programs handler routines. Hopefully your running win98 or higher.
If you are try running the SFC to see if any file is missing or corrupt.
Go to Start/run and type in SFC hit enter
follow the prompts to repair bad files.
If you are unsure on what to do or if you should, write down the file names that SFC said are bad and post back here.
Another thing you could try is closing out all other programs except explorer and excel and then try closing excel. Another program could be interferring with the excel close.

1 more replies
Answer Match 62.16%

I have an Advent (PC World brand) Laptop that comes with its own custom On-Screen Display software.

The software is made for 32 bit Windows with no 64 bit version available as far as I'm aware.

I have upgraded to 64 bit Windows recently and everything seems to work great except the OSD.

When installing. I'm given a choice of where I want to install the program in which I choose

C:\Program Files

after installation a mandatory restart is required and after the reboot OSD always ends up in
the other Program Files folder and I receive a error when trying to launch the OSD

I assume this error is because it gets confused being in the wrong directory (although I could be wrong and its simply just not compatible with 64bit Windows)

Anyone have a way to force it to install in the standard Program Files folder?

its the only way to tell if things like caps lock are enabled or not, so its pretty frustrating without it.

A:Program refusing to install in standard program files folder

In 64-bit Windows, the folder Program Files (x86) is for 32-bit applications. Try installing your OSD application there instead of the Program Files folder which is meant for 64-bit applications.


4 more replies
Answer Match 61.74%

Ok so my friends computer has three files sitting in a "ready to be burned" folder on the cd-rw drive. However if you try to delete these three files it says that it "cannot read from the source file or disc."

I tried uninstalling the cd drive but when i reinstalled it the files were still waiting to be burned.

It is Win XP Home.

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Answer Match 61.32%

I'm fairly new to computers so i will try and explain this as best i can (I have a windows 8 operating system). I am a media student which mean i currently spend a lot of time working on video projects and my own short films. I have uploaded videos from my IPhone 5 straight to my computer in the past and it has worked absolutely fine. However a few days ago i uploaded 20-30 video files to my computer via normal USB (from my phone to the computer). But when i go and open the folder the files are in the folder or 'File Explorer' as its called just automatically closes down. My entire task-bar at the bottom of my screen disappears for a second, and when it comes back only the folder icon is gone! I can't do anything with it as i cant get far enough to click on it half the time, and when i do it doesn't play anyway, on windows media player it automatically closes. on VLC media player it just doesn't even start. Can anybody help me ASAP?

A:Video Files are automatically closing!

Can you try to reupload one or two videos and save to a different location such as your Desktop to see if the problem repeats in both locations? If it does or doesn't it may help in troubleshooting.

1 more replies
Answer Match 61.32%

i sent an email to a mate an his virus killer spasticated and deleted the email - i have updated my virus killer and ran it but i have not found any malicious files but freind are saying that a virus is being sent to them by me??? the files ive noticed are replicated file names with vb encoding in them - one of them is this :- ~$lbum 9 and the code is this

slider s l i d e r w h o c a r e s \ this is in vb code with the square code inbetween the text. is this the virus that is doing this or is it just apart of windows the file size is 4kb im lost as ive had 2 viruses and a worm and a trojan which i got rid of by dumping my hard drives as my norton wouldnt update - ive deleted norton ran every on line scanner imaginable and put avg on manually updated and ran full check up - avg will not update automatically - i get an error saying not connected to the internet manually update by openein your browser....

help me get some sense into this please as im still sending virus by mail ?????????? - oh i deleted my pagefile sys as well as it was 1.5gig lol

A:files replicating after closing in word???

More than likely your system is in fact clean.

The reason people get e-mails like that is because there are worms out there like Klez which use "e-mail address spoofing", which means it has got your e-mail address off someone elses Address Book and is pretending it is coming from you.

If he is getting that message when you do in fact send him an e-mail, is his virus detector saying what virus was detected?

2 more replies
Answer Match 60.9%

Well,i think i have virus because strange things happen to my computer i try to open exe file and it closing me after couple of me is the DDS log :.
DDS (Ver_2011-08-26.01)
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 6/12/2011 8:36:51 AM
System Uptime: 5/19/2012 2:32:01 AM (12 hours ago)
Motherboard: Hewlett-Packard | | 163D
Processor: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz | CPU | 2667/1066mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 673 GiB total, 227.216 GiB free.
D: is FIXED (NTFS) - 25 GiB total, 3.725 GiB free.
E: is CDROM ()
H: is FIXED (FAT32) - 0 GiB total, 0.082 GiB free.
==== Disabled Device Manager Items =============
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: TAP-Win32 Adapter V9
Device ID: ROOT\NET\0002
Manufacturer: TAP-Win32 Provider V9
Name: TAP-Win32 Adapter V9
PNP Device ID: ROOT\NET\0002
Service: tap0901
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: LogMeIn Kernel Information Provider
Name: LogMeIn Kernel Information Provider
Service: LMIInfo
==== System Restore Points ===================
RP238: 5/10/2012 12:36:26 AM - Installed Ventrilo ... Read more

A:Exe files closing automatically after couple of seconds

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Please download the tools. (DO NOT RUN THEM JUST NOW)Please>>> Double-click on TDSSKiller.exe to run the application.Click on the Start Scan button and wait for the scan and disinfection process to be over.If an infected file is detected, the default action will be Cure, click on Continue
If a suspicious file is detected, the default action will be Skip, click on Continue
If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.Download (aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it Click the "Scan" button to start scan. Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANTPlease post the contents of that log in your next reply.There sha... Read more

9 more replies
Answer Match 60.9%

I am having an issue where my right click / context menu is automatically closing after being opened while using Windows 8.1 x64 Professional, but only on one of my machines currently running Windows 8.

I can reproduce the issue relatively reliably (maybe 50-70% of the time) on the problem machine by taking these steps:

1. Select an item (file, directory, etc) inside Windows Explorer
2. Left click another item, selecting it
3. Very quickly (very small fraction of second, but clearly after the left click has been released), right click, opening the Context Menu
4. The context menu will close automatically after another fraction of a second

Another item I noticed is that the ribbon will update to match the new file type (assuming a new file type is selected) at the same time that the context menu is closed.

I have all non-windows shell extensions disabled through nirsoft's shellexview (including the explorer.exe or full windows restart after making changes), and I am thoroughly stumped as to why this might be happening. Any other suggestions / thoughts? Is there possibly something invalid with my HKEY_CLASSES_ROOT keys which may be causing this?

More replies
Answer Match 60.9%

I am the tech guru at a small school with approcximately 30 users and our office manager is having trouble accessing Excel files over the server. Each time she opens a file that is exclusively on our server, the file will open up but then when she closes excel it gets hung up. I am clueless as to why this is happening. She is using a WinXP laptop and is the only user who is having this problem. User privileges seem to be ok does anyone have any idea why this would happen? I have no idea where to find information regarding this issue so I thougth I would start here. Many thanks!

A:Excel not closing when accessing files over a Win 2k Server

Is anything showing in event viewer?

3 more replies
Answer Match 60.9%

Every time I got to an explorer window that contains video files it says "Windows Explorer has encountered a problem and needs to close" yada yada yada.

I can get it to go away by changing the view from "Filmstrip" or "Thumbnails" to "Details", but every time I try to open a video file it comes up with an error message so I'm assuming there is a problem with Video codecs or the Preview feature or something. DivX Player works although the error message still is on-screen. Media Player Classic won't work.

When Windows Explorer craps out the error message is this:
AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: unknown
ModVer: Offset: 00000000

The following files will be included in this error report:

When Media Player Classic craps out the message is:
AppName: mplayerc.exe AppVer: ModName: unknown
ModVer: Offset: 00000000

The following will be included in this error report:

And sometimes DrWatson Postmortem Debugger will crap out with this:
EventType : BEX P1 : drwtsn32.exe P2 : 5.1.2600.0 P3 : 3b7d84a2
P4 : dbghelp.dll P5 : 5.1.2600.2180 P6 : 4110969a P7 : 0001295d
P8 : c0000409 P9 : 00000000

The following files will be included in this error report:
C:\DOCUME~1\David\LOCALS~1\Temp... Read more

A:Windows Explorer keeps closing out with multimedia files

try uninstall and reinstall codec again. it might help.

1 more replies
Answer Match 60.48%

I installed chessking but it took over my pgn files, I have a default program for that, so I uninstalled chessking and all
that I can find of it is the icons still in my folder where the chess games are stored, my default program still opens them
but I do not want chesskings icon there, nothing I have done deletes them and restores the icon from my default program, how do I get them off my pgn files, I even deleted the entire folder, then reinstalled it from my flash drive copy that had no association with chess king and now my flashdrive has chessking icons

A:icons refusing to delete

Hello, this is very difficult to understand, largely because it's far too long for a single sentence, and at least one separate sentence occurs in the middle of it, I'm afraid.

Here is what I understand ( I think).

a. you installed Chessking
b. it became the default program for opening png files (is that what you mean?)
c. you uninstalled Chesskingd.some parts of Chessking remained in its installation folder - icons?
e. you can't delete this folder successfully
f. you can open the icons in that folder with your default program
g. you have some other folder that you deleted and restored from a flash drive backup
h. icons from the Chessking program have appeared on your flashdrive.

SInce I really can't be clear about what you're saying, could I suggest you edit the above to correctly represent your situation, and finish with a clear question you want answered.

how do I get them off my pgn files

is not at all clear, sorry.

more replies
Answer Match 60.06%

Hi all,

I'm desperately looking for some help with regards to a Windows Explorer problem. As in the title, Windows Explorer closes down all the time when opening pictures, music or anything in My Docs. I have restored to factory settings from the partition on the HDD and fully updated. The recovery failed twice and updates failed twice and seemed to take hours too, but finally I got there. Then came the moment of truth, opened My Pictures and bang! closed again! The first time it failed recovery it gave an error message about certain programs/applications couldn't be placed into memory as there is a I/O failure or error, I should of written it down in hindsight. It was all a painfully slow procedure that took all day yesterday and some of this morning too. The only thing I can think of is that maybe the HHD is starting to fail or maybe RAM issues.....although it is seeing the RAM that is installed, 6Gb.

I would really appreciate some help here, thanks for reading.


A:Windows Explorer closing down whenever I open any files in My Document

Hi all,

I thought I would follow up with my findings and solution to my Windows Explorer nightmare as I am quite pleased with myself for persevering and fixing it. It was right under my nose all along but it was just knowing how to go about it.

Basically, "Event Viewer" gave me all the information I needed. In the event tree I clicked on "Windows" then "Applications" which gave a list of apps with either a blue info icon to the left of the information, an exclamation mark in red for error or a yellow exclamation mark for warning. There were plenty of red error icons which I hoped would be logs of Windows Explorer closing down, and sure enough they were. On following the "Failing Application Path" c:\program files\ASUSWSShellExt64.dll I found the highlighted shell extension, Which is basically Asus Web Storage. I promptly uninstalled the program and have had no crashes whatsoever, yee haaaaa!

Hope this helps someone else someday as it almost blew my brains out


1 more replies
Answer Match 60.06%

I've just installed 8 on my Dell OptiPlex 380 at the office and I've noticed that randomly, file explorer windows will close on their own - even when I'm not actively working with them. The same goes for file copy/move operations.

I first thought it might be that the external hard drive was losing connection but now I've noticed it when working with local drives and when browsing my documents folder. No error at all - the window simply disappears. If the it's a copy process, the file will be partially copied so it's definitely ending the process and not just hiding it.

For the record, this existed from the first second I installed it, before I even installed any software.

This is especially annoying when moving files, as they only get partially moved and end up being corrupted. Thank God for backing up. =)

Ideas of where I should go with this?

A:Windows keep closing when browsing files or copying/moving

That's odd, you can try hitting alt+Tab and see if the window is simply hidden.

Or, you can use Teracopy:

TeraCopy for Microsoft Windows - Code Sector

Try that, copy something, see if the windows vanishes with that as well. Something is stealing the Copy Process' Point of Focus.

5 more replies
Answer Match 60.06%

When I close the empty CD/DVD burner drive on my Windows 7 machine,
I always get an autoplay dialog that indicates there's a DVD
loaded called "Bluebirds". If I click on "open folder to view files"
in that dialog it shows the following files listed as
"Files currently on the disc":


I've scanned my hard drive but no such files appear.

I think this "Bluebirds" DVD was used to test my PC by the shop that
assembled it for me. I've had this problem ever since I bought it.

I used regedit to look in the registry, and found an entry for "Bluebirds"
in Explorer->CD Burning->Drives->Volume{long number}->Current Media->Disc Label.

I'm guessing I have to clean up the keys in "Current Media" in some way to make the
system forget about this DVD, but I don't know which fields to change.

Here are all the fields under "Current Media":

Default REG_SZ (value not set)
Blank Disc REG_DWORD 0x000 (0)
Can Close REG_DWORD 0x00 (0)
Disk Label REG_SZ Bluebirds
FreeBytes REG_BINARY 00 00 ... 00
Imapi Media State REG_DWORD 0x0000a000 (40960)
IsImapiDataBurnSupported REG_DWORD 0x00 (0)
IsImapiEraseSupported REG_DWORD 0x00 (0)
Live FS REG_DWORD 0x00 (0)
Media Type REG_DWORD (0x01) (1)
Set REG_DWORD (0x01) (1)
TotalBytes REG_BINARY 00 10 06 00 00 00 00 00

Any help would be appreciated, thanks.

A:Closing empty CD/DVD drive shows phantom files

6 more replies
Answer Match 60.06%

I have Vista Home PremiumWhen I log onto my computer I immediately get a pop up Windows Security Alert from a yellow shield that mysteriously appeared in the system tray. It says that the computer is infected. Then a Security Warning pops up saying 'Application cannot be executed. The file ipodservice.exe (this always changes) is infected. Do you want to activate your antivirus software now?'. It won't go away unless I click yes or no. I always click no. It just keeps popping back up with the name of a different .exe infected. In the lower right hand corner a box with a red bar across the top displays that says Antivirus software alert. INFILTRATION ALERT virus Attack. Your computer is being attacked by an internet virus. It could be a password-stealing attack, a trojan - dropper or dimilar. DETAILS Attack from:, port 41170 (this changes) Attacked port: 16594 Threat: Wub32/Buqel.E Do you want to block the attack ?Of course, I select no. These pop ups just keep popping up whether I close them or not. I'm not able to open IE or anything except Outlook Express, but it won't connect to the internet. It won't allow me run any antivirus software (keeps saying the file is infected). I've booted into Safe Mode and manag... Read more

A:Can't open files, get pop up saying .exe files infected

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

19 more replies
Answer Match 59.64%


I have had an issue where some files won't delete.. while others take too long.. while others delete quickly..

The type of files i mostly deal with are in PDF format..

I have 6 Gigz of memory.. and i'm not running anything heavy in the background..

I know that this is a problem with Windows.. but i can't find a solution

Please help?


More replies
Answer Match 59.64%

I think this is an Office 2003 issue (using Win 7 64 bit). I only notice it in Word and Powerpoint. If I open a Word file, for example, by double clicking in Explorer (when I have other Word files already open), when I x-out to close the Word file in front - it brings (leaves) one of the other Word files to the front, rather than Explorer, which should be right "behind" it (because I just opened the file from there). This is maddening and wastes so much of my time, as I frequently browse and open many files quickly in Explorer, close them, and then always have to tab back to Explorer when it should be right in front. It does not happen with many PDF files open, for example. I hope that is clear. This is an issue with how the files are "layered".

i have searched and searched the web and found no one else complaining about this. I know XP didn't do this. Please help me. I swear I am not making this up....



A:How stop Office programs bringing other files to front after closing?

I love how you ended it: "Word".

I am experiencing the same thing. I happen to have Word 2003 and yep, it's doing the same thing. I didn't know that it didn't do this in XP and that it does this in 7 because I've never done anything to make me notice. However, I can see how stupid this is. It's inconsistent. It's almost as if Windows 7 is programmed to do this with Microsoft Office, almost like it's saying, "I see that you have other files open in Word. Therefore, when you close this one I'll shift the focus to the last document you looked at instead of shifting focus back to me". It's like, "Uh, wait a minute. That's inconsistent, Windows. What's wrong with you?"

I'm beginning to wonder if there's something in the Registry that is making it behave this way.

6 more replies
Answer Match 58.8%

I updated to Windows 10 a little bit ago on an older Dell Inspiron laptop. I regularly use the laptop for picture editing. Since updating about every 30 seconds the desktop and task bar will go black, then reload. It shuts down any files I have open, which is super annoying when I'm trying to move pictures from my camera card to my external hard drive. And, actually, when I try to move pictures, as of today it's shutting down almost immediately.
A techy friend thought it was a virus and had me download MalwareBytes. (We used Bullguard for antivirus protection). Malwarebytes found some malicious files, and I deleted all of them. But, the problem is continuing. What do I do next? I am so frustrated by this problem.
I did a quick search of the forum for this question and didn't see it on another thread.

A:Windows 10 desktop/task bar stop going black and closing files every 30 seconds.

Originally Posted by Windows Central Question I updated to Windows 10 a little bit ago on an older Dell Inspiron laptop. I regularly use the laptop for picture editing. Since updating about every 30 seconds the desktop and task bar will go black, then reload. It shuts down any files I have open, which is super annoying when I'm trying to move pictures from my camera card to my external hard drive. And, actually, when I try to move pictures, as of today it's shutting down almost immediately.
A techy friend thought it was a virus and had me download MalwareBytes. (We used Bullguard for antivirus protection). Malwarebytes found some malicious files, and I deleted all of them. But, the problem is continuing. What do I do next? I am so frustrated by this problem.
I did a quick search of the forum for this question and didn't see it on another thread. That's happens when explorer (the name the whole desktop is called in system) crashes. It happenes in case of files / disk corruption or a malware Scan usb devices too with antivirus
Then make a complete checkdisk of your disk and external devices

1 more replies
Answer Match 57.96%

Good morning Bleeping Computer community,
I have the strangest thing happening in my Recent Files list on my Windows 10 computer.  Files with a ZERO byte size, NO create date, NO modify date and with name in Chinese characters appear in the Recent Files list.  This is the third time in 2 weeks I have noticed a batch of such files.  Below, I will paste in the file names that appear.  I tried copying the names into Google Translate, but that did not provide anything I understood.
These files do NOT exist if I browse to my desktop.  They are not it the Recycle Bin either.  I have unchecked all the HIDE options for File Explorer.
OS: Windows 10 Home
AV: Avast (purchased)
Make: Lenovo
What I have done so far:
1) Scan with Avast.  Nothing
2) Scan with Malware Bytes:  A few PUP that I removed.
Since those actions, the most recent batch of them appeared.  It seems a few repeat and here are the file names...
1) 㩅瑜牯敲瑮灜屴畊汥⁺敖瑮牵⁡湡⁤楍慣⁨潍牯履畊汥⁺敖瑮牵⁡湡⁤楍慣⁨潍牯⹥癡⹩灪g㈀䴰潯敲愮楶樮杰
2) 㩅瑜牯敲瑮灜屴畊汥⁺敖த... Read more

A:Strange files in Recent Files list. Files have Chinese names and zero byte size.

Welcome to BC !
Try the programs below to see if they can find what is causing this.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
Download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next messag... Read more

11 more replies
Answer Match 57.96%


I've recently upgraded my windows 7 to windows 10 enterprise. I have onedrive account with files synced to cloud, before upgrading i've backed up onedrive files locally in my computer. Some of those files can't be opened after upgrade, formats include
.docx and .xlsx and .png. Most of these files were in direct onedrive main/root folder rather than in subfolders. As i can see those images in subfolders can be opened but not doc and excel files.

How can i view those files again, why have they become corrupt, what could I do in future to prevent these problems

More replies
Answer Match 57.12%

When I start up whether in SAFE Mode or Normal I automatically get the Confirm Delete Message. This applies to programs, icons, photos, documents , folders etc-
I cannot get to any of my work to back it up.
I have tried Stinger -F-Force and [email protected] Removal Tools. Ran a full AVG scan with uptodate anti virus and Adaware Spyware

Sorry forgot to mention other things tried.

The Pop up message does not appear in the Task Manger either as applications or processes. Each time you respongd NO to negate the delete it pops up again.
There is no way I can get to any of my folders or files to burn to a CD as backup without the Confirm Delete message.
Grateful for any help or info as I have searched all possible sites that I know of.


A:Delete Message. trying to delete all my files

8 more replies
Answer Match 57.12%

I want to find a file downloaded by an app but not showing ready in app folder.

More replies
Answer Match 57.12%

My husband and i are in a band and are trying to upload our music to a local site. It said we needed mp3 files so we tried coverting our wave file to an mp3 file ( my husband downloaded something that said it could do this) and now we have no sound. The speakers still make little crackling noises like they are still live but we get no sound.


A:Tried to convert music files from wave files to mp3 files and no NO SOUND WHATSOEVER

Try a different program.

Are you converting from CD, or a wave file on the hard drive?


3 more replies
Answer Match 55.86%

When I try to delete this folder I get this error message.

Most files delete fine, but there are a few mp3, wmv files that won't delete.

Also my computer randomly freezes and starts running slow then goes back to normal. That never used to happen before.

A:Files won't delete

I suspect you need to do a disk scan and repair, including a surface scan.
A full scan will take some time, so it is best run over night.
Look up CHKDSK and its parameters.

3 more replies
Answer Match 55.86%


This morning when I switched on my PC, I found 1200 .IDX files in my Music folder.

I have no idea what they are for, or how they had gotten there. They begin with CA00.IDX in numerical order, some in alphabetical order. There are about 1200 of them.

Can I delete them, and what are they for?

Thank you.

A:Can I delete .IDX files from my PC?

Do you use Nero for burning ?

2 more replies
Answer Match 55.86%

I recently purchased a ASUS eee pc, and microsoft office was not installed on the computer. The owner sent me a flash drive with microsoft office, but I am unable to install office. Every time I go to setup, it says that I need to open 1800 mb of free space. I assume that this means I will have to delete files, but I need to know what files are pertinent to running the computer. Is there a way to take a snapshot of the files so that someone can help me figure this problem out?
David W Crockett Sr

A:What files should I delete?

Do yourself a favor and don't download itI'll guarantee you that it will be a illegal copyOpen Office is free and compatible with MS Office

1 more replies
Answer Match 55.86%

Every time I try to delete a file or folder on my computer I get the following error msg: Cannot delete the file. Cannot find the specified path. Please make sure that you specify the correct path.

Anyone got any ideas what might be causing this ?? ... it has only started in the last few days. I am running XP pro SP2.

A:Can't delete files


so does this happen to all files/folders on all drives?

1 more replies
Answer Match 55.86%

I'm picky about what's on my computer, and I've just installed Win7 & there are 2 files I cannot delete on my C: Drive (Directly on the C: drive, the reformat didn't delete).

Please tell me if these files are nesiscary, and if not, how to delete them...

First folder & it's contents...

i368 Folder inside of that...

amd64 Folder inside of the main one...

Here's the 2nd folder & it's contents...

i386 Folder inside of that...

amd64 Folder inside of the main folder...

I've tried booting in start mode & it gives me an error that says something like "You need permission for is841270-9427101 to delete this folder." There is no such user on my computer...

Also when I try to delete in regular mode, it says I need permission from an Administrator, when this account is the only one on the computer.

A:I cannot delete these files...

Hi please leave those files and folders alone i386 is part of windows and the amd64 is likely connected to your motherboard and cpu

1 more replies
Answer Match 55.86%

I'm on a Toshiba laptop running Win XP Pro SP2, Pentium M 2.0 ghz, 1 gig RAM, 50gb Hard drive.

I have almost 18 gb of .msp and .msi files in the C://WINDOWS/Installer folder. Is this normal? And are these files necessary / can they be deleted?

Thanks in advance.

A:can i delete .msp and .msi files?

Welcome to TSG....

Take a look see at this page:

Here is a Google search page for this

1 more replies
Answer Match 55.86%

I have a folder called myipodbackup in my shared folder. It has about 4gb worth of songs and I do not want them anymore so I tried deleting them and I get the message:
Can Not Delete......Access Denied
Make Sure The Disk Is Not Full Or Write Protected
and the file is not currently in use. What can I do to delete them.

A:Can not delete MP3 Files

Take Ownership HERE

3 more replies
Answer Match 55.86%

Can I delete zip file from C:\winnt\java\packages\...?
what is the Java folder used for? Can I delete them all?
Please give me your advise. Thanks.

A:delete files

I think yes and yes.

Clearing out the junk?

When it comes to saving space on the system, there are a number of things you can do:

Fire your cab driver.
The first step is to get rid of the 'big ticket' items - the files that take up a lot of space. These can come from anywhere in the \Winnt folder - do a search on *.* and sort by size. Some of these you may want, but likely candidates include (51Mb), the .zip files in \Winnt\Java\Packages, and Webfldrs.msi. If you are optimising Windows 2000 Server, you could also try weeding out Adminpak.msi. From:

1 more replies
Answer Match 55.86%

I thought I got my computer all cleaned up, but apparently there's something still there. And didn't notice it until I tried to use Outlook Express, and IE (I have recently downloaded Firefox and Thunderbird for email since I was having such a problem- even tried to reinstall IE and still had probs.)

I went to Panda, eTrust, and Housecall. However, most all of the infected files are unable to be cleaned/fixed.

I don't know if I should choose to delete them or not. Here are the logs...

Logfile of HijackThis v1.97.7
Scan saved at 10:32:19 PM, on 3/11/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

A:Not sure if files ok to delete?

12 more replies
Answer Match 55.86%

i have vista and put a new file on desk top called new folder, then when finished w/ it sent it to documents, but it left a copy still on my desk top, went to erase/delete it and it tells me i cant cause i dont have permision,

i amd the addministrator on this computer, i am the only one on this computer home,

tell me how can i get rid of this file?


More replies
Answer Match 55.86%


I recently bought a Windows 7 platform laptop. When I download files from a certain website, Axis and Allies Member Club (AAMC), they come in as xxx.aam or files. For some reason I am getting not only the actual file but a duplicate file with 0KB space. I don't know why this is occurring and if it is the website or Windows 7 but it did not happen when I used my old XP platform laptop. When I try to delete the duplicate file with 0KB space I get a "file not found" message.

I tried using Unlocker to delete the files but it is not available for Windows 7 yet. Does anyone know of a freeware program that can delete these files on Windows 7? The simpler the process to delete them the better since I have a lot of these files and it will continue to grow unless something changes.

Thank you...

A:Can't delete 0KB Files

LockHunter should work in &:

4 more replies
Answer Match 55.86%

This is frustrating. My friend sent me an .exe file (it's some stupid game that gets you to match the name of movies to images). anyway, I wanna delete the file from my DESKTOP but was unable to.

The CMD name of the offensive file is C:\DOCUME~1\LOCALA~1\Desktop\NAMETH~1.EXE. (not sure if this helps)

It keeps telling me that they are being used by another person or program. I have restarted in safe mode but can't seem to find the file anywhere. Ran my Norton antivirus and spybot but they didn't pick it up either.
Anyway, this is the hijackthis log:

Logfile of HijackThis v1.98.2
Scan saved at 8:19:45 PM, on 11/14/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Common Files\... Read more

A:Cannot delete .exe files

9 more replies
Answer Match 55.86%

"d:\i386\winnt32.exe /cmdcons"
I found that on google. I have a few questions
-Do I use this when I have my Reformatting disk in the drive?
-When I use this, will it delete/remove my current files?

A:Will this delete my files?

"d:\i386\winnt32.exe /cmdcons"I found that on google. I have a few questions-Do I use this when I have my Reformatting disk in the drive?-When I use this, will it delete/remove my current files?Official information is located here: you say "reformatting disk," I'm assuming you are referring to the Windows install CD.This command should be safe as far as I can tell. I tried to test it myself, but I got the message "Setup cannot continue because the version of Windows on your computer is newer than the version on the CD." You apparently have to have a CD that matches the service pack installed on the sytem. (i.e. if you have Windows XP Service Pack 3, you need a Windows XP Service Pack 3 install CD.)

1 more replies
Answer Match 55.86%

I'm trying to delete programs I dont use anymore, and hava a couple which are not showing up in add-remove programs, so I do a search for those programs and find them..The problem I'm having is when I click on the file (s) and then click on delete I get the following error message: cannot delete file:cannot read from the source file or disk...........Boy oh' boy am I a posting fool lately

A:cannot delete files!!!!!!

If you go to Start>>all programs and then to the program, do they have their own uninstallers.

3 more replies
Answer Match 55.86%

Periodically I go through my computer to see what can I delete. Just an exercise in getting rid of junk or stuff that's just hanging around.
Can I delete all .log files once I don't need the info in the text?
Can I delete all .txt files for same reason as above?
Can I delete all .exe files since the file has served already executed once it's run?
Can I delete all .msi, .msp, for same reason as above?
Can I delete all .tmp and .temp files?
Can I delete Windows Installer or the files in this folder? 452 MB of .msi and .msp files?

I have XP Home, SP 3, IE 8.

Thanks, Phil

A:Can I delete these files?


Originally Posted by philav

Periodically I go through my computer to see what can I delete. Just an exercise in getting rid of junk or stuff that's just hanging around.
Can I delete all .log files once I don't need the info in the text?
Can I delete all .txt files for same reason as above?
Can I delete all .exe files since the file has served already executed once it's run?
Can I delete all .msi, .msp, for same reason as above?
Can I delete all .tmp and .temp files?
Can I delete Windows Installer or the files in this folder? 452 MB of .msi and .msp files?

I have XP Home, SP 3, IE 8.

Thanks, Phil

Bad idea to do manual deletions like that in the name of "cleaning up".

First thing, HD space is dirt cheap. You could take the time you are spending "cleaning up", and work a little more, earn a little more money, and buy a 1000 Gigabyte HD for about $100. Then you'd have all the space in the world, and time to do something other than deleting small, and insignificant files.

The second thing to mention, is that you get absolutely no perfomance gain by getting rid of these files. It's a waste of time. Unless your HD is more than say 85% full, there is no point to the activity. And if it IS that full, see the first point I made.

There are a whole host of freeware "cleaning" utility programs that know what is safe to delete and what is not. CC Cleaner seem... Read more

4 more replies
Answer Match 55.86%

I copied an autocad 2006 file, i.e. a .dwg file from a friend's pendrive to my desktop, i dont know what happened but it seems to be corrupted, autocad does not opens the file, so i tried to delete it, the delete windows comes on and is stuck in the "calculating..." part!
why is this happening? and how can i delete the file ?

A:Cannot delete files! please help!

Right click on the taskbar. Start task Manager. Click on "Processes" Tab.

Look down the list to find the application and right click on it. Choose "End Process". Now delete the file. The file is obviously some sort of executable or macro file that runs when clicked.

Once you have stopped it, you can delete it.

Regards...Mike Connor

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Answer Match 55.86%

When I click on a group of files to delete or move in XP Pro, the first file is not actioned and the error message says "another program or person is using this file." Of course there is never another program running and I am the only person on the computer. No viruses and the only way to delete the remaining file is to overwrite it (notepad works fine) and then delete. Any ideas?

A:Can't Delete Files In XP Pro

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Answer Match 55.86%

I was advised to clear out any files marked *.tmp when I did a search
It came up with a lot of files shown as? xDB5B.tmp C:/ WINDOWS / internet Logs 2,080 KB (all showing different numbers and sizes ) , Would it be OK to delete them..? And what are they..?

thanks ............. Mypenry

A:Can I Delete The Files Ok

The better and safer way to delete temp files is as follows:

Click on your "My Computer" icon on the desktop.

Right click on your hard drive and choose "properties"

Click the "Disk Cleanup" button.

When it scans and populates the box, uncheck everything except the temporary files and let it delete the temp files.

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Answer Match 55.86%

Is it Ok to delete and .ldb files if someone has not logged off properly.

A:ldb files - ok to delete?

If you are sure that no one is attached to the database, yes. An easy way to find out is to open the .LDB file with notepad and look who is signed into the database and verify that they are not still logged in.

I have deleted these in the past when someone didn't log out correctly and then the DB was locked due to that file being there.

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Answer Match 55.86%

I recently started to clean up my computer, removing unwanted files and such.

I started cleaning up my desktop and I found 3 mp3 files on my desktop, I tried to play them to see what they were and they didn't play. I went to the properties of it and they contain no data.
Here is the properties of one of the files.

I have sent them to my Recycle Bin by dragging them and then I would empty it seconds after, where they seem to delete successfully. They will remain gone until I restart my computer.

Is there anything I can do to get them out of there?

A:MP3 files will not delete

zero kb may mean the song is actually not on your computer !!
Which means it might be comming from one of those sharing download manager programs like BitTorrent

I suggest you check what programs you can clean up (I mean remove) too

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Answer Match 55.86%

There are over 300,000 xml files in a folder at the location C:/Windows/servicing/Sessions. These files are slowing my antivirus scanner down significantly.
I have tried to delete the folder containiing these files any way that I can, but a message saying "You require permission from SYSTEM to make changes to this folder" keeps coming up.
I read somewhere that I need to change the ownership of the folder, which I have tried to do, but that still does not work.
What do I do?

A:How to delete xml files?

You can exclude the folder in your Antivirus. From looking at these files (I only have 44) they are KB update files. I don't know what will happen if you delete all of them but the way I would do it is by booting a live linux disk, browsing to the Sessions folder, and then deleting them. I would not delete all of them at once. Delete a few thousand first and see how long it takes. I have no idea why your have over 300000 of these files. Maybe somebody on the forum can answer that question. I would open some of the later ones with Notepad and determine what program or update created the XML file.
Booting a live linux disk would override any Windows permissions. But the first thing you would need to do if you decide to boot linux is to turn off fast startup in Windows as a Windows 8 shutdown is a hybrid shutdown and linux would detect the disk as read only. After turning off fast startup. Reboot to Windows and then shutdown. Then boot the linux disk.

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Answer Match 55.86%

Good afternoon: I am attempting to clean out my temp files on my Windows XP Home. The files and folders that I am addressing are: C:WINDOWS\TEMP\*.* *.OLD *.CHK *.BAK ~*.* _*.* and MSCREATE.DIR
I have managed to clean all but one, which is _*.* When I run the search, I get the result of 144 files. I click on edit, select all, then file, delete. I receive the following error "cannot delete file: Cannot read the source file or disk" (please view screen shot). When I right click, I have no delete option, just "open containing folder, copy, and extract. (please view screen shot). I have run AdAware, Spybot, Ewido, and Avg Free. I also have CCleaner, Easy Clean which I have run. I have also used "Move On Boot" by putting the file path in the MOB window and try to have MOB delete the file. MOB says the file will be removed on the next boot. When I reboot, I run search for files and folders again, and the file is still there. When I try to find the file in Windows Explorer, it is gone. Any suggestions as to this delema. As always, Thanks in advance.

A:Files won't delete

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Answer Match 55.86%

Windows 7 Home Premium.

I've got a bunch of old files from when I had XP (stupid enough not to format C: before installing Windows 7) and these Adobe files which has no point in existing cannot be deleted. So basicly; I want to delete old files from XP in the Program directory, it says I need Administrator's "approval" or whatever and I can't remove it.

I have UAC down to zero, yet it's bugging me about how I need to have Administrator access.

4 .dll files and a .SVE file and they're taking less than 1 MB space. I can't find them in regedit and there's nothing in Remove Programs.

There's only once Administrator account which I'm logged into, and it's the first account to be ever created. I read something about a secret Admin account but since I have Home Premium I wasn't allowed/couldn't use the tools required to find it.

Please help, I have no idea of what to do next.

A:Won't let me delete old files

If you are sure you do not need them, try deleting in Safe mode. You also might be able to move them to another location and delete from there. If some utility is using them, of course it will not let you delete for that reason. Hopefully there is no virus involved.

If you are not sure about them being needed, try changing the name or leave them in the recycle bin until you know for sure.

How did the files get there in the first place? Since you had to do a custom install, all the WinXP files should be been placed in a Windows.old folder, which can be deleted if no longer needed.

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Answer Match 55.86%

Are all of them needed?
I always thought that C: wasnt supposed to have alot in it.

A:Can I delete some of these files?

help maybe plz?

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Answer Match 55.86%

Hi all,
I have got some problems with Spyware on my computer and have downloaded "hijack this", done the scan of my computer and it revealed there are some problems there (13)
Here is the result of the scan.
Could someone who is in the know tell me which ones to get rid of.

A:Which files do I delete ?

Welcome to TSF.

Try to copy and paste the log file information in the thread instead of attaching it.

Please print out or copy this page to Notepad. You should not have any open browsers when you are following the procedures below.

Make sure to update Windows at If you don’t have a fast internet connection, you can get the security update CD from Microsoft for free. I highly recommend upgrading to Internet Explorer 6.0 if you can.

Go to the bottom of this message to get the latest version of HijackThis. If the site is down, you can also get it here.

Go to My Computer->Tools->Folder Options->View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing/visible also.

Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one:


Uninstall the following via the Add/Remove Program’s Window if they exist:


Make sure to close any open browsers you have. Check and fix the following in HijackThis (make sure not to miss any):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - H... Read more

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Answer Match 55.86%

I recently upgraded from Vista and wondered if these files could safely be deleted?' Files discarded by Windows upgrade' and 'Windows upgrade log files'. If so it would give me over 2.5GB.

A:Can I delete these files?

Yes, you can delete those files.It can be done either manually or by using the built in Windows Disk Cleanup tool.Just in case:Start menu/All Programs/Accessories/System Tools/Disk Cleanup.Right click on Disk Cleanup and choose Run as administrator.Make sure the correct drive is chosen.Click OK to start the scan. Be patient while it scans.When the scan completes check the boxes for things to delete. Anything listed is safe to delete.Note the amount of space which can be freed if deleting everything it finds.Click OK.If you have a Windows old folder, it will also delete it. Windows old is created when doing a clean install from a disk. In it will be such things as pictures, documents, favorites, music, etc. from your Vista. Before deleting anything, if you did a clean install, make sure there is nothing in Windows old to be copied back to pictures, documents, etc.After disk cleanup is done, the files should be gone. You can check to make sure they are.

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Answer Match 55.86%

I have this problem all the time. I try to delete a file that is not open and get the message in this screen capture. Usually (but not always) I can reboot and delete. What causes this and how can I prevent it?

A:Can't Delete Files Because They're in Use -- NOT

Hello Jim,

You might check to see if the Reader app may be running or suspended in the background with the file still opened in it. The app may not actually be closed.

Switcher - Open in Windows 8

Hope this helps,

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Answer Match 55.86%

So I have my new rig built and a good new install of Win 7 Home Premium on C drive, and I have transferred all my important settings and files from my old harddrive that I have installed as a backup. Trouble is, during all this I also transferred the old install of Win 7 which is now in partition D all on it's own and taking up space. I don't want it, but it won't let me delete it. It won't let me format the drive as it detects the OS on there and I have tried doing what this website says so many times and even from the Administrator account....

It just keeps telling me I need permission from the Administrator to do what I'm doing yet I AM the Administrator!!

This is driving me nuts! I don't want to start installing all my Apps until I have a clean harddrive and got my partitions sorted.

Thanks guys.

A:How to delete old Win 7 files?


See if you can fix the admin issue by enabling the hidden admin account.

START -> type cmd.exe -> right-click -> Run as Administrator

Then type
net user administrator /active:yes
Logoff your account and you can access the admin account in the normal way.

NOTE: DO NOT modify your account while using the admin account.


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Answer Match 55.86%

When installing a program and choosing the save option I get 2 desktop icons - one is a shortcut, the other is labeled with a name ending in .exe. Can I delete the icon ending in .exe?

A:delete .exe files?

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Answer Match 55.86%

Hey guys, on my main C Drive, I've had these weird looking files on here for the longest time, and even though they aren't that big in size I'd still like to remove them, the thing is, I don't know if it's safe.

Here is a Screencap of the files (the ones under Windows)

So should I just get rid of them?

A:Is it okay to delete these Files?

Open Disk clean Up, click "Clean up system files", tick "Windows update clean up" then click OK, don't delete anything under Windows folder manually.

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Answer Match 55.86%

When I click on right mouse or under "file" the "delete" capability does not appear anymore. I suspect there are other problems, but this is the most noticeable right now. (Windows XP).

The only thing I did differently was to try to straighten out a problem with our computer with Windows 95 where we could not connect to the Internet. Could I have changed something in the network settings that would have done this? BTW, we still cannot connect to the Internet with that one, but I guess I will have to ask you one question at a time. Thanks! M

P.S. I still have the delete capability in Outlook Express, where I have been deleting a lot of old e-mails lately.

A:cannot delete any files

Go here:
Scroll down to:
175. Right column Restore Right Click .inf/Install
Click on it and when the next box opens,select Open

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Answer Match 55.86%

Hi I got 2 media files not able to delete them, could somebody pls tell me the steps to follow to delete them from DOS, Thanks in advance,

Windows XP home edition

A:Delete files from MS-DOS

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Answer Match 55.86%

I'm a little embarrassed to have to make a post to ask how to get rid of these files, but here it is.

Windows XP Media Center Edition on a Gateway laptop, recently badly infected by viruses/malware (seeking help for that in another forum topic).

I'm helping a friend clean up a virus infection on his computer, and after the first MBAM scan I realized that there is 10GB in a backup directory on this computer that is being scanned unnecessarily. The backup is almost 3 years old so I asked permission to delete it. I did not expect the plethora of problems that arised to occur.

One of the files I could not delete was the result of a disk error. I fixed this with the dskchk utility and restarted but there are still a few files that I cannot delete because of an error:


___Error Deleting File or Folder___[x]

Cannot delete (file): Access is denied.

Make sure the disk is not full or write-protected and that the file is not currently in use.



When trying to recursively delete the files from the command line I get the following:

C:\My Backup -- 09-02-06 1136AM>del . /s/q
C:\My Backup -- 09-02-06 1136AM\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
Access is denied.
C:\My Backup -- 09-02-06 1136AM\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll
Access is denied.
C:\My Backup -- 09-02-06 1136AM\Program Files&... Read more

A:Cannot delete files

Download Unlocker and use it.

3 more replies
Answer Match 55.86%

While making some search for files in the system, I found about 1400 .xml files. Opened some of them randomly and saw traces of Internet searches I entered here and there in the google search box.
Can such certain files be deleted after verifying the inside text ?
Can you recommend for a program that finds text inside document files ?
Answers will be appreciated.

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Answer Match 55.86%

i dont no how they came to be but i found them on my Acer(C:)

A:Can i delete these files

Hi is this the windows system folder your in if it is leave them alone

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Answer Match 55.86%

I could'nt figure out why I kept running out disk space ony my W2K Server system. Realized today that several GIGS of data have been sneekily upload to my semi-public FTP (which I have since shut down). I found all kind of warez, porn, mp3z, etc. (I weep for America's youth). Anyway, I attempted to delete it, but could not delete most of it. I received a error stating that the source file or disk was inaccessable.

I checked the properties, and the files/folders are not listed as read-only or anything. Any advice?

A:Cannot Delete Files....

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Answer Match 55.86%

I am having trouble deleting these three particular files in HJT.
O20 - Winlogon Notify: opnomnk - C:\WINDOWS\SYSTEM32\opnomnk.dll
20 - Winlogon Notify: wincqt32 - wincqt32.dll (file missing)
O2 - BHO: (no name) - {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - C:\WINDOWS\SYSTEM32\opnomnk.dll

After going through the steps, and confirming deletion, I restarted my computer and did another scan. These files are there again. I've tried scanning and deleting the files in safe mode, turned off system restore before doing the scan and deletion. Can someone tell me what I am doing wrong? Why won't they stay deleted?

A:Hjt Files- Why Won't They Delete?

Have you been trained in the use of HijackThis?You should never attempt to fix anything using HijackThis, until someone who is experienced at reading the log outputs, has a chance to review it.Fixing the wrong items can make a computer unbootable.Spaces, extra characters, spelling, file location, plus numerous other subtle changes, all make the difference between a good, or bad, file entry. HijackThis is an ennumerator. It lists what is found in certain areas of the registry, or system files, in an easily accessible manner, so that those familiar with the use and reading of HijackThis logs, and windows programs, can determine what is infecting the machine, and how to remove it.It is not a removal tool.It will indeed remove the entries listed, but that does not cure the underlying problem. The problem must be properly identified first, and cured, prior to removing the entries with HJT. Otherwise you leave the infection, and remove the keys which are needed to identify and remove it.Removing entries in HJT before the problem is properly identified, and correct removal instructions posted, can make the problem undetectable to other detection and removal tools.Hijack this should only be used to clean up the entries left behind, after you have properly removed the offending program, file, trojan, worm, hijacker etc. And this usually requires help.I suggest you post a HJT log for our Team to examine.They'll take you through the fix, step by step.You shouldn't make any changes to yo... Read more

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Answer Match 55.86%

Hi have using 'sure delete' for some time for deleting files etc just wondered if anyone could recommend another free program reliable with Vista

Appreciate any help


A:Delete files ?

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Answer Match 55.86%

A few months ago I got a new laptop (HP, Windows 7 64-bit). It has a much bigger hard drive than my old laptop, so I moved a bunch of files I was keeping on an external HD on the laptop's c: drive. Including some mp3 files.

I noticed the problem when I tried to load these mp3s into my mp3 player (MediaMonkey). There were tons of listings in my library that were garbage notation, full of semicolons and numbers and system characters. These files wouldn't play, and if you tried to perform any action on them they'd essentially crash the program. If you waited a loooooong time, sometimes it would manage to ignore your action and just play the next playlist song, or whatever. After a lot of investigating, it turns out some of the files that came over from my external HD are somehow corrupted: while the physical filename is fine, the metadata (title, artist, album) is now full of all the garbage-y information.

I'm guessing now that the problem is at some point I converted my external HD from Fat32 to NTFS; I'm half-guessing that that led to the metadata corruption.

Here's the thing: I cannot delete these files or modify their metadata, either through MediaMonkey or file properties. I've tried everything I know:
- Right-click delete
- Delete key
- Drag to recycle bin
- From cmd prompt "del song.mp3"
- Starting in safe mode and deleting

Most of these actions just cause the system to hang, resulting in Explorer eventually restarting. From Safe Mode, I can beg... Read more

A:Please help me delete these files

And I also tried creating a file in a separate directory with the same filename, then copying and pasting into the same directory as the corrupt file, hoping it would straight up overwrite it. Didn't work, explorer hangs. Maybe it was a stupid idea.

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