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Had Malware Defense, and now computer freezes constantly

Q: Had Malware Defense, and now computer freezes constantly

A couple weeks back I got the good ol' "Malware Defense" thing pop up and tell me I had all sorts of problems. I looked around the 'net and found lots of potential solutions, and seemed to have it all taken care of after various scans with Malwarebytes and other software. However in the last few days the computer frequently freezes up, and it doesn't seem to happen during a certain activity or anything like that-just at random. I don't know if it's related. I've continued to run many scans, and sometimes they come up with nothing, and other times they will find problems and fix them, which makes me think new malware (or something bad...) keeps getting frequently added to the computer. Oddly, while I'm running scans and things like that, I don't believe it's ever frozen. But when the computer is really in use, that is when the problems arise. I've tried a few more things today to try and fix it, and haven't had any problems, though I haven't been on the computer all that much since the last 4 hours were taken up by scans.So, I'm hoping maybe someone here can take a look at the logs I have created using the guidelines from this forum, and see if anything stands out, or if there's anything else I need to do.The DDS.txt log is seen below, and the attach.txt and ark.txt files are attached. I believe that is what I need for now.-------------------------------------DDS (Ver_09-12-01.01) - NTFSx86 Run by Tom and Sarah at 16:10:12.81 on Wed 01/20/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3327.2322 [GMT -5:00]AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}AV: avast! antivirus 4.8.1368 [VPS 100120-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\Alwil Software\Avast4\aswUpdSv.exeC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\WINDOWS\system32\Ati2evxx.exeC:\Program Files\Alwil Software\Avast4\ashServ.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Nero\Nero 7\InCD\InCDsrv.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\WINDOWS\system32\svchost.exe -k imgsvcC:\WINDOWS\Explorer.EXEC:\WINDOWS\RTHDCPL.EXEC:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exeC:\Program Files\HP\hpcoretech\hpcmpmgr.exeC:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\MiniMind\MiniMind.exeC:\Documents and Settings\Tom and Sarah\Local Settings\Application Data\Autobahn\mlb-nexdef-autobahn.exeC:\Program Files\Alwil Software\Avast4\ashMaiSv.exeC:\Program Files\Alwil Software\Avast4\ashWebSv.exeC:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exeC:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exeC:\Program Files\iPod\bin\iPodService.exeC:\Program Files\HP\hpcoretech\comp\hptskmgr.exeC:\Program Files\Lavasoft\Ad-Aware\AAWTray.exeC:\Program Files\Internet Explorer\iexplore.exec:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exeC:\Program Files\Windows Live\Messenger\msnmsgr.exeC:\Documents and Settings\Tom and Sarah\Desktop\dds.scr============== Pseudo HJT Report ===============uStart Page = hxxp://www.purevolume.com/uInternet Settings,ProxyOverride = *.localBHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dllBHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No FileBHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dllBHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dllBHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dllTB: {9516EB1C-AC77-492D-8FD6-A05AFAC9EA6E} - No FileuRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exemRun: [RTHDCPL] RTHDCPL.EXEmRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exemRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exemRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"StartupFolder: c:\docume~1\tomand~1\startm~1\programs\startup\minimi~1.lnk - c:\program files\minimind\MiniMind.exeStartupFolder: c:\docume~1\tomand~1\startm~1\programs\startup\mlbtvn~1.lnk - c:\documents and settings\tom and sarah\local settings\application data\autobahn\mlb-nexdef-autobahn.exeIE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exeIE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exeIE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLLDPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cabDPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cabDPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cabDPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cabDPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cabDPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cabHandler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dllNotify: AtiExtEvent - Ati2evxx.dllSSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dllmASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"================= FIREFOX ===================FF - ProfilePath - c:\docume~1\tomand~1\applic~1\mozilla\firefox\profiles\epl9jl00.default\FF - prefs.js: browser.startup.homepage - hxxp://www.purevolume.comFF - plugin: c:\documents and settings\tom and sarah\application data\move networks\plugins\npqmp071504000001.dllFF - plugin: c:\documents and settings\tom and sarah\application data\move networks\plugins\npqmp071505000010.dllFF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dllFF - plugin: c:\program files\veetle\player\npvlc.dllFF - plugin: c:\program files\veetle\plugins\npVeetle.dllFF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dllFF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}---- FIREFOX POLICIES ----c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);============= SERVICES / DRIVERS ===============R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-1-19 64288]R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-8-13 114768]R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-8-13 20560]R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-8-13 138680]R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-12-2 1181328]R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-8-13 254040]R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-8-13 352920]S3 FsUsbExDisk;FsUsbExDisk;\??\c:\windows\system32\fsusbexdisk.sys --> c:\windows\system32\FsUsbExDisk.SYS [?]=============== Created Last 30 ================2010-01-20 08:04:45 178 ----a-w- c:\windows\system32\aswBoot.exe.sum2010-01-20 04:37:15 15880 ----a-w- c:\windows\system32\lsdelete.exe2010-01-20 04:09:06 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys2010-01-20 04:04:18 0 dc-h--w- c:\docume~1\alluse~1\applic~1\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}2010-01-20 04:03:46 0 d-----w- c:\program files\Lavasoft2010-01-20 03:56:03 0 d-----w- c:\program files\Trend Micro2010-01-19 08:31:05 744 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg2010-01-19 07:55:20 2 --shatr- c:\windows\winstart.bat2010-01-19 07:12:57 0 d-----w- c:\docume~1\alluse~1\applic~1\SITEguard2010-01-19 07:10:53 0 d-----w- c:\program files\common files\iS32010-01-19 07:10:51 0 d-----w- c:\docume~1\alluse~1\applic~1\STOPzilla!2010-01-16 18:07:29 0 d-----w- c:\program files\Spybot - Search & Destroy2010-01-16 18:07:29 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy2010-01-15 03:12:42 0 d-----w- c:\docume~1\alluse~1\applic~1\Trymedia2010-01-15 03:12:29 0 d-----w- c:\docume~1\alluse~1\applic~1\NeoEdge Networks2010-01-13 17:08:44 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll2010-01-11 21:17:23 0 d-----w- c:\docume~1\tomand~1\applic~1\Malwarebytes2010-01-11 21:17:20 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys2010-01-11 21:17:19 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes2010-01-11 21:17:18 19160 ----a-w- c:\windows\system32\drivers\mbam.sys2010-01-11 21:17:18 0 d-----w- c:\program files\Malwarebytes' Anti-Malware2009-12-31 21:58:31 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_LMouFilt_01005.Wdf2009-12-31 21:58:15 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_LHidFilt_01005.Wdf2009-12-31 21:58:11 0 ---ha-w- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf2009-12-31 21:48:52 21504 -c--a-w- c:\windows\system32\dllcache\hidserv.dll2009-12-31 21:48:52 21504 ----a-w- c:\windows\system32\hidserv.dll2009-12-31 21:48:48 12160 -c--a-w- c:\windows\system32\dllcache\mouhid.sys2009-12-31 21:48:48 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys2009-12-31 21:48:45 14592 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys2009-12-31 21:48:45 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys2009-12-31 21:48:38 10368 -c--a-w- c:\windows\system32\dllcache\hidusb.sys2009-12-31 21:48:38 10368 ----a-w- c:\windows\system32\drivers\hidusb.sys2009-12-31 21:48:34 32128 -c--a-w- c:\windows\system32\dllcache\usbccgp.sys2009-12-31 21:48:34 32128 ----a-w- c:\windows\system32\drivers\usbccgp.sys2009-12-27 08:50:07 37144 ---ha-w- c:\windows\system32\mlfcache.dat==================== Find3M ====================2009-11-27 12:20:06 177152 ----a-w- c:\windows\system32\drivers\Rtenicxp.sys2009-10-29 07:45:38 916480 ----a-w- c:\windows\system32\wininet.dll============= FINISH: 16:10:33.04 ===============

A: Had Malware Defense, and now computer freezes constantly

Just to update really quickly, the problem HAS in fact continued (I had said originally I hadn't had any more problems that day). It froze probably 4 or 5 times yesterday in a fairly short amount of time being used. Also, if this information helps any, when it freezes, I still have usage of the mouse, as far as movement. Clicking on anything does nothing, but I can still move the curser around, as opposed to the type of freezing when nothing at all works.Thanks, hope someone can help!

15 more replies
Answer Match 68.04%

So my sister's computer has been hit by a virus. It constantly asks to install Malware Defense and keeps opening up the Windows Security Center. It won't allow us to run Malware Bytes and it blocks all the websites we try to download other antivirus programs from. I installed SuperAntiSpyware on the computer but it won't allow us to open it. Any suggestions?

A:Malware Defense has taken over my computer

This one can get really nasty. I have seen it totally lock a machine to a crawl. Do you have another machine that you can download Malwarebytes to, and then to a flash drive. If so then you can put it on your machine and Run-AS administrator. If all else fails you can manually remove it.Follow this link for directions. ***Caution if you havent touched your registry before do not attempt to*****http://www.2-spyware.com/remove-malware-defense.html The manual removal is the only way I have been able to remove it off a clients machine.

12 more replies
Answer Match 67.2%

I was googling for a good site to watch movies online and then I suddenly got these 'system alerts' (later I found out it was from Malware Defense and not from my computer). Then Malware Defense started downloading itself onto my desktop and all that jazz. I tried running Malwarebytes' Anti-Malware, Spyware Doctor (it works but it doesn't remove the virus/trojan/whatever Malware Defense is). I've tried even tried using tdsskiller first before running malwarebytes but both programs do not run. they download -- but they don't run. I've tried running these programs using safe mode and the regular boot up but Malware Defense seems to block the programs no matter what...

I've also tried re-naming Malwarebytes but to no avail!
Please help me!

A:Computer is infected with Malware Defense

Hello try this first then quickly run MBAM(Malwarebytes) from normal mode.RKill....Please download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.You will need to run the application again if rebooting the computer occurs along the way.

4 more replies
Answer Match 67.2%

My son's computer has been hijacked by a malicious program called Malware Defense. It won't let me see the program in my computer. It won't let me access anything. It keep telling me I need to acitivate their program. Please tell me how to get rid of it. You helped before with the Smitfraud. This is worse.

A:computer hijacked by Malware Defense

Try the guide at http://www.bleepingcomputer.com/virus-remo...malware-defense

4 more replies
Answer Match 61.32%

I was on vacation last week and upon returning my computer is constantly freezing. This is the longest that I have been able to stay on without a freeze. I usually have to hold the power button in to shut it down due to the freeze. Can someone please help me?Here is my hijackthis log.Thanks in advance.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:44:13 AM, on 3/17/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16791)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Symantec AntiVirus\DefWatch.exeC:\WINDOWS\System32\GEARSec.exeC:\Program Files\Dell\OpenManage\Client\Iap.exeC:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exeC:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exeC:\Program Files\Norton Ghost\Agent\VProSvc.exeC:\Program Files\Maxtor\OneTo... Read more

A:Computer freezes constantly

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructio... Read more

2 more replies
Answer Match 61.32%

My gf has been having this problem for a few years with her computer (pretty much since she first got it) and I'm wondering if there's any particular reason why this might be happening. She has a IBM Thinkpad with Windows XP if that helps.
 

A:Computer constantly freezes.

12 more replies
Answer Match 61.32%

Hello, a couple of days ago, my sister went to some website to watch a tv show and the computer froze minutes after she left the website. I ran a scan with malwarebytes, and it found a bad registry on my computer. I choose to remove the registry, but the computer still freezes. So as of right now, I get no pops or error messages. The computer just freezes at random times. It usually does this an hour or twenty minutes after I start the computer or when its loading the OS. I was able to get a DDS log but when I went into safe mode and tried to get a GMER log, it froze right after it finished scanning. I hope you guys can help. Thanks in advance.

A:Computer constantly freezes.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting... Read more

27 more replies
Answer Match 61.32%

I had this problem before. Although I am not sure it was the same error message. I got advice from this site and my computer worked fine for several months. Now my Asus laptop works fine for several days. I do a search in Foxfire or IE, everything is working ok and then for no apparent reason the screen freezes up and the hour glass icon that shows the page is downloading goes on indefinately. I have to use my retore disk to get it to work again. I have Vista on this computer. I downloaded Service Pack 2 and all the other updates I needed.

Problem
WindowsWcpOtherFailure3

Date
6/14/2013 7:04 PM

Status
Not Reported

Problem signature
Problem Event Name: WindowsWcpOtherFailure3
OsVersion: 6.0.6002
File: base\xml\udom_xmlcursor.cpp
Function: CXmlCursor::Next
Line: 47
Status: c0000161
StackHash: 0x850fa9ea
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
pending.xml
poqexec.log
Cbs.log
SCM.EVM
FilterList.log
memory.hdmp
minidump.mdmp
 

More replies
Answer Match 61.32%

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:54:17 PM, on 4/5/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\acs.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1238945114\ee\AOLSoftware.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\NETGEAR\WPN311\wlancfg5.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Internet Explorer\iexplore.e... Read more

A:computer freezes constantly

please bump my post back to the top. It has been 48 hrs. Also, may I add that just as I hit submit from the computer in question, it froze again. I'm on another computer right now. There is no rhyme or reason for the freezes and I never know when it will happen. I can't run programs like anti spyware most of the time. Thanks.
 

1 more replies
Answer Match 61.32%

Hello All. I am having a problem with my computer. I just bought a router and a USB mouse today and after I installed the driver and software for the PCI Network adapter I noticed my computer freezes every now and then and I have to restart it. Can someone tell me what's wrong and how to fix the problem? Thanks in advance.
HiJackThis Log file
Logfile of HijackThis v1.99.1
Scan saved at 2:43:04 PM, on 6/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.17184)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\Config\csrss.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BlazeVideo\BlazeDVD 5 Professional\MediaDetector.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TRENDnet\TRENDnet TEW-421PC_TEW-423PI\WlanCU.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\sessmgr.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\FLOCK\FLOCK\FLOCK.EXE
C:\Documents and Settings\Marvin\Desktop\OrbitSetup_271.exe
C:\DOCUME~1\Marvin\LOCALS~1\Temp\is-28SH1.tmp\is-DAOE4.tmp
... Read more

A:Computer Constantly Freezes

6 more replies
Answer Match 61.32%

Im extremely frustrated, computer keeps freezing not sure why. The freezing occurs randomly sometimes it occurs just after startup while other times i can play a game for a few hours before it freezes. Ive been in a repair shop a couple times and they havent solved the problem despite replacing the mother board and power supply. They also reformated the computer and still get the freezing problem. Also when it freezes i turn the power switch off on the back and then i get a noise from the speakers that sounds like someone tapping on a the desk. How can i discover the problem?

The computer is just over 2 years old.
I have a p4 3 ghz processor, 768 mb of ram, Ati radeon x700 video card.
 

A:Computer constantly freezes

12 more replies
Answer Match 61.32%

I need help to try to figure out why my computer is freezing all the time.It is totally random, I cannot predict when it will happen.It can be when I initially boot up or I can be on for hours.I can be online or offline. It can freeze when I start a program like my scanneror I can be playing cards and BAM.....It took me 5 tries to register and ask this question....Can someone advise me pleaseThankyou Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:25:00 AM, on 19/12/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exeC:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exeC:\WINDOWS\system32\LEXBCE... Read more

A:Computer Freezes Constantly...please Help

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you.
I apologize for the delay getting to your log, the helpers here are very busy.

If you still need help, please post a fresh Hijackthis log, in this thread, so I can help you with your malware problems.
If you have resolved this issue please let us know.

2 more replies
Answer Match 61.32%

Hey everyone, I have a Windows 7 Home Premium service pack 1 Sony Vaio x64 laptop.  It constantly freezes and the problem has been getting more frequent.  There is no pattern that I can see.  It may run fine for a little while, or within a few minutes it will freeze.  The mouse will not move and Ctrl-Alt-Dlt doesn't respond.  I have to do a hard shutdown when it happens. What should I do? Thanks!

A:computer freezes constantly

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

4 more replies
Answer Match 61.32%

My computer has been constantly freezing the past couple of days. It is a Dell Dimension 2400 with Windows XP Home and 2 GB of RAM. It started freezing shortly after I would reboot. Both the keyboard and mouse wouldn't respond.It had been a while since I reformatted the hard drive and reinstalled Windows, so I decided to try that. The weird part is, the computer actually freezes up during the reinstall process. It gets to 33 minutes of the reinstall of Windows XP and then asks me to set the Regional Settings. When I try to move the mouse to click Next, the mouse doesn't move. If I try to just press Enter to click Next, nothing happens. Not sure what could be causing this. It appears the fan is working fine, so I don't think it's overheating. Thanks for any help.
 

A:Computer constantly freezes

7 more replies
Answer Match 61.32%

Basically, my problem is that my computer just randomly freezes whilst I am using it.. I don't know if it is a heat-related issue or not because this morning it froze when my computer was only 20 degrees Celcius. I have tried using Ccleaner, disabling startup processes that I don't need, and use GameBooster. What else can I do?
Please help, this is really irritating :(

These are my PC Specs:

Motherboard: Gigabyte G31M-ES2L
Processor: Intel Core 2 Duo CPU E4700 @ 2.60GHz
RAM: 1014MB
Video Card: ATI Radeon HD 3400 Series

Also, I am looking at temperatures for my computer, so I'll post a picture of them just in case it is a heat-related issue.

A:HELP! Computer constantly freezes.

I saw the reply to this and I replied back, my computer froze and now both posts are gone.. what the hell?

19 more replies
Answer Match 61.32%

My computer has been constantly freezing each time I boot it up. there is no blue screen, it just freezes on whatever image its displaying. Sometimes I'll be lucky to get one minute out of it without it freezing. And when it freezes I have to reboot it. I tried Safe Mode and it doesn't freeze while in it.
Any suggestions will be greatly appreciated!
Thanks.

A:Computer constantly freezes.

Welcome

Actually you gave us quite a few clues. Try a clean boot, if it freezes, then the problem is probably a driver, if it does not freeze follow the clean boot instructions and find the problem. I am guessing the anti virus.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

9 more replies
Answer Match 61.32%

Hey, I've been having this problem on my laptop. Right now, I'm typing this in Safe Mode. Anyway, basically, it will freeze after I do just about anything. If I try to click a shortcut, if I try to access the start menu, etc. etc. I am running a HP Pavilion dv6000 and running Windows Vista. Here's my HJT file.

Logfile of HijackThis v1.99.1
Scan saved at 10:39:44 AM, on 28/01/2009
Platform: Unknown Windows (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16764)

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www2.iesearch.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=73&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=73&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\... Read more

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Answer Match 61.32%

I had windows 7 for a month and everything was just fine. But my computer started freezing and restarting randomly just a few days ago. It got to the point when the screen would freeze at startup - you know, when the windows logo shows up? So I reformatted my computer to windows xp (all my files and programs are erased from existence!) but it still freezes at startup when the windows logo comes up. Sometimes i get "lucky" and i actually get to the desktop screen, I would poke around a little and then BOOM- the screen turns weird colors and my mouse cant move. I am forced to restart my computer and continue this crazy loop. I dont know where to look for help. I would greatly appreciate any assistance!
 

A:Computer FREEZES constantly!!! Help!!

16 more replies
Answer Match 61.32%

Hi,
I recently contracted lots of spyware on my computer, it totally destroyed it. So I just used the HP recovery system which restarted my computer back to its factory settings and backed up my HD for me. But after this, I still get trouble with my notebook. Here's my Hijackthis log.

Logfile of HijackThis v1.99.1
Scan saved at 9:22:54 PM, on 8/28/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Pr... Read more

A:Computer constantly freezes

Bump.

3 more replies
Answer Match 61.32%

Hi,My computer is incredibly slow, slow to load and windows freeze all the time. Sometimes it won't load at all. Also, everytime I open windows media player, the last played file is always a different video clip and each time its porn. I never view anything of this nature, how can i stop this happening!?My HJT log is below, thanks in advance.SarahLogfile of HijackThis v1.99.1Scan saved at 15:01:04, on 03/09/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exeC:\Program Files\Zone Labs\ZoneAlarm\zlclient.exeC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\iTunes\iTunesHelper.exeC:\PROGRA~1\Grisoft\AVGFRE~1&#... Read more

A:Please Help! Computer Freezes Constantly

Hi Sarah, Open Your windows media player, go to all videos. In the playlist, if anything shows up, right click on them one by one, also check Your media library . Then choose Delete from library, it should show an option to competly clean off of the hard drive tick that & Your worrys are over . If You allready deleted them just by the files, You no longer have that option though. Hope that helps. Download CCleaner and install it. (default location is best). Do not run it yet! CCleaner Tutorial***************************************************Please download, update and run the free A2 (A squared) anti-trojan Select the "Deep Scan" button and press the Scan button.If malware is found, click the button "Remove Selected Malware"and save the log file by clicking on "Save Report". Let it delete whatever it finds. *************************************************** I know you may have anti-virus software, but sometimes its definitions are corrupted due to malware. Online scans are the best resort in this case. Run this pc through theTrend Micro Housecall Online virus scanneror Panda Scan Online virus scanner orBitDefender Free Online Virus Scan Let it delete whatever it finds. If it cannot delete it, then post the log and we will delete it manually.*************************************************** *NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders and does not make backups. Let's empty the temp files: Run CCleaner. 1. ... Read more

5 more replies
Answer Match 61.32%

My brother was over at my dorm earlier this week...I think went on my computer and downloaded some games, or music or something. It has been freezing more and more since then, especially while using media center, or other music programs. The screen stays the same, but becomes unresponsive, audio skips like a broken record. My cpu usage also seems to roller coaster. This problem is becoming worse and worse. Please help, I think you guys may know what to do. I've tried running all sorts of virus scans, etc(McAfee, avg, spybot, Malwarebytes.) I also ran MSConfig to try to weed out some startup programs... But the problem still persist.

Here is my Hijackthis Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:34:39 PM, on 2/28/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16981)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\P... Read more

More replies
Answer Match 61.32%

Basically, my problem is that my computer just randomly freezes whilst I am using it.. I don't know if it is a heat-related issue or not because this morning it froze when my computer was only 20 degrees Celcius. I have tried using Ccleaner, disabling startup processes that I don't need, and use GameBooster. What else can I do?
Please help, this is really irritating

These are my PC Specs:

Motherboard: Gigabyte G31M-ES2L
Processor: Intel Core 2 Duo CPU E4700 @ 2.60GHz
RAM: 1014MB
Video Card: ATI Radeon HD 3400 Series

Also, I am looking at temperatures for my computer, so I'll post a picture of them just in case it is a heat-related issue.
 

More replies
Answer Match 60.9%

Hi,

Number of problems with my laptop but the main one now is that it constantly freezes (every 5 mins or so).
I wanted to post a log here from HijackThis but it says "your system denied write access to the Hosts".

Also both Malwarebytes & Avast! freeze the computer when I scan my computer for infections (this was happening a few months before the freezing every 5 mins started).

Really need to get this sorted now so I would appreciate any help!

Thanks,
Gubbo
 

More replies
Answer Match 60.9%

Yeah, i don't exactly know what the problem is, but it takes me like ten tries to start up my computer, and windows media player won't load. here's my log: Thank you all soo much!


Logfile of HijackThis v1.99.1
Scan saved at 5:38:24 PM, on 11/19/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\AHEAD\INCD\INCD.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\MY DOCUMENTS\HIJACKTHIS\HIJACKTHIS.EXE

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\ACROBAT\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [LoadPowerProfile] Rund... Read more

A:my computer constantly freezes on start up

Welcome to TSF.

Let's try fixing some of these and also disable some programs to make sure they are not causing the startup problems:

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below. Also if you have any programs that may prevent system changes (like Spybot's TeaTimer program, Ad-aware's Ad-Watch, and others), make sure you disable them before doing any of the fixes (or accept the changes for the fix we give you when asked by the programs).

Go to My Computer->Tools (or View)->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders (it's Show all files for Windows 98).
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Make sure you downloaded, installed, updated and ran these programs (run in Safe Mode) already - Ad-aware, Spybot and Ewido (only if you have Windows 2000 or XP). If y... Read more

1 more replies
Answer Match 60.9%

Hi guys.

My problem is, as stated in the title, that my laptop is being very slow and freezes up more often than not.

I have scanned with both Malwarebytes and Spybot in both normal mode and safe mode. Nothing shows up.

Specs:

1.73 GHz IntelŪ PentiumŪ Dual Core processor T2080
1024 MB DDR2 System Memory
Intel Graphics Media Accelerator 950
80 GB HDD
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:28:25 PM, on 8/14/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18943)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Users\autum and thomas\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Users\autum and thomas\AppData\Local\Google\Update\1.2.183.29\GoogleCrashHandler.exe
C:\... Read more

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Answer Match 60.9%

we ran: Security check, superantispyware, malwarebytes, GMER as well.Please help! Computer started to run very slowly, constantly freezes for few minutes then runs a little better but after 5 or 10 min freezes again and continue this cycle ovre and overand sometimes the webpages close unexpectedly.It didn't improved much after running the programs stated above.Here are the logs that were produced:


Attach.txt file.zip (1.68K)
Number of downloads: 0 I did a DDS scan and a GMER scan. here are the logs, below:

DDS.txt
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Mike Flaherty at 10:51:43 on 2012-05-04
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2815.141 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\... Read more

A:Need help, please!!Computer goes slow and freezes on and off constantly

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your computer problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At t... Read more

21 more replies
Answer Match 60.9%

Hi, everyone. Please review my log. My computer has become impossible to work on. It freezes up regardless of whether I'm working online or offline. It also gives me an error messages, something about the non-responding programs or applications. Please help. Thanks,

Rhonda
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:51:25 PM, on 7/30/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\Zumie\zumie.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Zumie\zumie.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE
C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Progra... Read more

A:Computer freezes up constantly. HJT attached.

Hi Welcome to TSG!!

Run HijackThis and click on "Config" and then on the "Misc Tools" button.
If you're viewing HijackThis from the Main Menu then click on "Open the Misc Tools Section".
Click on the "Open Uninstall Manager" button.
Click the "Save List" button.
Copy and paste that list here.
 

1 more replies
Answer Match 60.9%

My computer started to freeze within 5 minutes of logging on and never finished loading, well it appeared so. I first opened Task Managaer to see what was using up the cpu and it appeared to be services.exe. I ran an anti-virus scan and it found a trojan which was disinfected. I then searched for the file name services.exe and it found several, i was advised to keep the one in system 32 and delete the rest, which i did. However the computer still freezes after logging on and i have to enter safe mode to allow me to use the computer. I opened task manager and services.exe is not eating up the cpu this time and nothing else seems to be, but i may be mistaken.

Hi jack this log :
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:23:17, on 27/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C... Read more

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Answer Match 60.9%

Like the topic title says, my computer has recently become very slow and is constantly freezing...I tried to clean it up using the preparation guide but, so far, nothing seems to have changed. I'm very careful with my downloads and web activity, so I have no idea why it's behaving like this - the biggest changes I've made were to install MS Office 2007 (which takes about 5 minutes to load each time) and I upgraded my Internet service (they offered a free Security package download, which I took advantage of).Well, here's my HijackThis log! Thanks in advance for any input/help! Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:48:09 PM, on 01/20/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16574)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Bell\Security Manager\Fws.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\Program Files\... Read more

A:Computer Very Slow And Constantly Freezes...

Hi Shia, If you still need help please post a new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic: Preparation Guide for use before posting a HijackThis Log , and I'll be happy to look at it for you.Thanks for your patience.

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Answer Match 60.9%

My computer has been freezing and restarting a lot lately. It cannot go more than 1 hour without doing so. It happens especially when I go to game. I'm not sure what could be causing it. I do know that it is not an overheating issue in the computer. I have 3 fans running in it. It is also not a memory issue I have 2gb of RAM and 300g Hardrive. It is also not a dust issue, I've my computer and everything seems to be clean. I have also disable that my computer does not restart during systems failures through the BIOS and also through my computer. Not sure what is causing it, but any help would great greatly appreciated. (Surprised I was able to post hehe)

A:Computer constantly freezes and restarts on its own.

A computer that freezes is usually caused by overheating or a failing Power Supply Unit. Even though you have done this, Take the side off the of the computer and blow out all fans with a can of compressed air. Start the computer and make sure all fans are spinning. Look at the label for the PSU and report the Make, Model# and Wattage. Boot into Setup (Bios) and go to PC Health or some such, Post +12V line for the PSU and the temperatures.
Also try running in a Clean Boot.

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Answer Match 60.9%

Hi. I despratly need some help. I am 16 and my parents got a new compaq persario s4020wm desktop a little under a year ago. Ever since we have had it, it does nothing but freeze on us. We bought some memory, took it to a computer professional, spybot, etc. We sent it back to compaq and they did a complete check and it wasnt anything that they could fix. After the first 218 MB memory upgrade it did goof for about 3 or 4 months. It sometimes freezes over 10 times a day and gets so bad that I dont even start it up sometimes. I am trying to finish up papers and what not because im graduationg this year but I cant with this computer. Alot of people say "well I guess you just got a bad apple, go and get a dell". Me nor my parents have the money for a new computer right now and I dont see why this one isnt working. Please someone with some expiernce give me some input. I have 736MB or ram installed right now and it freezed twice while registering for this website.
 

A:I dont know what to do. Computer freezes constantly

I'll probably sound stupid for this but honestly, just sounds to me like you need to remove the case, get a nice big fan and set it right there up next to your computer, cause it sounds like you're overheating. Either that or try switching your ram around (take one strip and put it in the other's slot, take that strip put it in the other slot).

Figured I'd just throw it out there...
 

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Answer Match 60.9%

Win 7 64 bit
Intel i5 2500-k 3.3ghz
Asus sabertooth p67 (mobo)
Corsair tx850 (psu)

Corsair vengeance 8gb (2x4gb) DDR3 1600 (this is what I started with, this specific ram is not on Asus' motherboard QVL. I thought this was causing my problem so I just replaced them today with Corsair xms3 8gb (4x2gb) DDR3 1600)

WesternDigital caviar black 750gb
EVGA Nvidia GTX560 TI 1gb
Lite-on dvd-rw optical drive

Wired usb mouse and keyboard
Media link usb wireless adaptor

Installed in CoolerMaster haf 932 case

I assembled this computer exactly 8 days ago. All parts bought new.

Since day one I have encountered constant computer freezing and lock-ups, first it happened in the bios. After that; during the os install. Not just once but multiple times, requiring me to start from the beginning. I'm talking almost a dozen times just to get the os installed.

After the install, if it wasn't freezing during boot or during startup it was freezing at the desktop. If I was lucky I could get just a few minutes out of it before it would freeze. (I should mention after it froze if I didn't hold the pwr button down until it shut off I would have to wait a few minutes and it would shut itself off)

Needless to say I can't do much to try and figure out the problem.
After doing some research, I guessed it could be one of 3 things: psu, mobo or ram.

I started with the cheapest of those and replaced the ram today. Everything was going great, booted flawlessly. Started windows, f... Read more

A:Solved: Computer freezes constantly

16 more replies
Answer Match 60.9%

Hi guys.

My problem is, as stated in the title, that my laptop is being very slow and freezes up more often than not.

I have scanned with both Malwarebytes and Spybot in both normal mode and safe mode. Nothing shows up.

Specs:

1.73 GHz Intel? Pentium? Dual Core processor T2080
1024 MB DDR2 System Memory
Intel Graphics Media Accelerator 950
80 GB HDD


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:28:25 PM, on 8/14/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18943)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Users\autum and thomas\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Users\autum and thomas\AppData\Local\Google\Update... Read more

A:Computer very slow and constantly freezes up

Hello and Welcome to TSF.

We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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Answer Match 60.9%

Hi all, here are the various log files as instructed. My laptop (winxp system) is taking ages to start up and every time i try to open up a folder/browser or any other action, it freezes for a good while before it resumes the action. Essentially what usually would take a second to do is now taking 5 minutes. I've tried to run the avg virus scan but it just hangs after about 40+ minutes of scanning, the same thing happens to the lavasoft ad aware scan too. I appreciate any/all help.

HijackThis Log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:00:29 PM, on 4/24/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.e... Read more

A:computer constantly freezes / slows down

16 more replies
Answer Match 60.9%

So I have a windows 7 computer and the problem is that for some reason my computer freezes up or restarts itself and when it is back on, the lan hardware is no longer working (it appears to say that either the lan is not plugged in or that the hardware is broken). So, I restart my computer again and the lan problem is no longer an issue. However, the computer goes back to the same cycle after a few minutes or hours. I have check for viruses, spyware, checked for registry problem, defragmented my computer and the problem still occurs. I am pretty good with computers but this problem appears to not go away and it is pretty annoying. Please help me out.

My computer is custom made
it is using windows 7 ultimate, it has a Intel motherboard which is DP35DP media series.
I have 8gigs of ram, Intel core 2 quad cpu model number Q9550 @ 2.83ghz.
1.5 tb of harddrive, ATI RADEON HD 4800 series graphics card, and a network adapter pci (since my motherboard network lan is not working)

If anyone needs more information do not hesitate to ask. Thank you for the help

A:Computer freezes or constantly restarts

Is this problem with the onboard LAN or the PCI NIC? Have you updated the drivers?

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Answer Match 60.9%

My computer keeps freezing, why?

Every time I'm using it, it doesn't matter what program i open, it just freezes. Well what i mean is that my windows explorer stops working and a message pops up saying that windows explorer has stopped working. when i look at the details it says that the problem name is: In Page Error. I really dont understand what that means or refers to. Other programs stop responding as well, practically EVERY program does, but more often its windows explorer that stops working and restarts over and over. Paint Net stopped responding and this is what was under Details:

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: PaintDotNet.exe
Application Version: 3.56.3972.42626
Application Timestamp: 4ce38705
Fault Module Name: thumbcache.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a787
Exception Code: c0000006
Exception Offset: 0000cc95
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

Windows Movie Maker reads the following Under Details when it stops responding:

Problem signature:
Problem Event Name: InPageError
Error Status Code: c0000185
Faulting Media Type: 00000003
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b... Read more

A:My Computer constantly freezes and I dont know why

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Answer Match 60.9%

My computer recently began to freeze, about the time when I updated to Firefox 3.6. At first I thought it was just the internet that was messed up, but it began to freeze even though I wasn't using the internet. Randomly it would just freeze, sometimes after a few minutes others after a few seconds. I have to hit the power button because leaving it alone for a while won't work. I tried to clean the registry but it didn't work. I have a Windows XP, its a desktop computer, I have Intel, and its about 4 years old. if you need any more info please ask! I've had many problems with this computer but I can't afford to buy another one for another two years. Please help! I don't know what else to do.
 

A:Dell Computer constantly freezes

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Answer Match 60.06%

Well for about a few days now my computer will randomly freeze and wont work. Two weird things that happen also, 1 my keyboard stops working and these weird blue squiggly lines appear all over my screen whilst it is frozen. http://i62.tinypic.com/2h7q8fl.jpg as you can hopefully see here :$ this is the best screenshot unfortunately I could take. Please help in any way you can, it would be greatly appreciated!

A:Computer randomly, constantly freezes all of the sudden :( please help

My first guess is a video driver and software clash.  Be ready to run MiniToolBox, have the log file ready for the BC techs, they will advise how to publish it.

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Answer Match 60.06%

UPDATE: GO TO NEW TOPIC THIS ONE IS IS THE WRONG PLACEhttp://www.bleepingcomputer.com/forums/topic381990.html'Sorry For Posting In The Wrong Place xDI had a Moment.

A:Can't Update To Avast 6 And Computer Freezes Constantly

Thanks for posting anew and posting the link to your post in the Malware Logs forum >Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the t... Read more

1 more replies
Answer Match 60.06%

Hi everyone. I'm new here, but this forum is the place I came to help a relative fix her laptop's freezing* issues. The computer is a couple years old, and it has never worked properly. It's a Dell Inspiron 1545 running Windows 7 SP1. She insists on using AOL as her browser and mail app, and I can't get her to switch to something more stable or less resource-hogging. The computer freezes constantly, but naturally I suspect there's a deeper problem than just her use of AOL. I think it might be a registry issue, but I don't have enough knowledge of computer registries to fix it. That's just my hunch, though. I have run anti-virus and anti-malware programs (Avast and Malwarebytes Anti-Malware) on it for the past year at least, and she has been virus and malware free for some time.

Recently, she received an error message from Windows Explorer. I can't tell you exactly what it said b/c she didn't write it down, but the short story is I ran the system file checker via the command prompt (sfc /scannow) and received a message saying that the Windows Resource Manager found corrupt files but was unable to fix them. I ran this in safe mode and after a normal boot-up. So here are my questions:

1) if I were to post a CBS log file from her system file checker on bleepingcomputer.com, is there someone who could help me interpret it?
2) should I post the CBS log file that I obtained from running Windows 7 in safe mode or under normal conditions... Read more

A:computer freezes constantly (I know, not very descriptive, but more in the post...)

but the short story is I ran the system file checker via the command prompt (sfc /scannow) and received a message saying that the Windows Resource Manager found corrupt files but was unable to fix themHi A.J.T. -Unless there was an access problem I would always run sfc /scannow from Normal mode with all files exposed -Safe mode will not install all files, as it is only "basic diagnostic mode" and hides many items for Safe operation only -Also run a chkdsk /r from an elevated command prompt > http://www.bleepingcomputer.com/tutorials/windows-elevated-command-prompt/Or use > Computer > right click C:drive > Properties > Tools > select Error Checking > Check now > tick both boxes > Reboot -

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Answer Match 60.06%
A:Computer freezes constantly, forcing re-start and

Please HELP

24 more replies
Answer Match 60.06%

I have been warned by my internet service that my PC has a malware called "Trojan: Mebroot" and my internet will later be suspended if I do not fix it.

If my computer is started normally, after a period of time it tends to freeze/crash and sometimes even display a bluescreen. Also, if i press ctrl+printscreen+c it will also freeze my computer.

At the moment, I am still using this computer but started on "Debugging Mode" and my computer doesn't freeze (unless I try to do a screenshot). My internet supplier (OPTUS) still warns me to remove the virus otherwise they will suspend my internet.

A:Computer constantly freezes/crashes when started normally

Hi -
One quick question - How did Optus know of the infection -

Thank You -

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Answer Match 60.06%

Just recently my computer started doing this. Every 15-20 seconds or so, the computer will hang up for about 3 seconds, just did it right now, then has to catch up to what I'm typing or doing. As I watch it in the performance tab in the Task Manager, and it just did it again, the CPU Usage spikes from 10%-ish all the way to 100%. The page file usage memory remains constant. And it just froze again. Three times for typing just several sentences!! ARGHH!!!

Another thing to note is that my HDD LED light always stays on now, it used to flicker and go off, now it's on all the time, but the drive isn't making any kind of noise.

I have NOD32 anti-virus, Spybot S&D, and Webroot Spysweeper and they're all up to date and just ran them. I also have O&O Professional and just defragged as well.

No errors were found, yet I still get this VERY frustrating error.

I sure hope someone can help me or offer advice. Thanks in advance...

A:Computer CONSTANTLY freezes - Very frustrating problem.

Hi!
Please post your computer specifications, including power supply.

Nicholas

15 more replies
Answer Match 60.06%

Hi,I'm running windows XP, and recently received an email that I was told was not sent by the person it said on the email. I assumed it was a virus that attached to my friend's address book. Since then, my computer has slowed down considerably. It also freeezes a few times a day and I have to reboot the computer. I have AVG anti-virus, and have run several scans that have not found anything. I have also run malwarebytes and spybot which have also come back clean. I still feel there is something wrong. Any help you can provide would be appreciated.Thanks

A:Computer Extremely Slow and Freezes constantly!

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions... Read more

26 more replies
Answer Match 60.06%

It has been pretty sudden, my laptop the past 2-3 days now has been freezing suddenly after about 1-2 hours after start up. On one occasion it was still at the login screen and it was frozen. Mostly it has occurred when I was just simply on Facebook, checking email, and doing smaller tasks that I have had no issue with just last week. Once frozen, it does not respond to Ctrl+Alt+Delete or Alt+F4, only a hard restart seems to make it work again.

I ran Malwarebyte, Viper Antivirus in Safe mode, nothing was found. I also ran CC registry cleaner and it found some issues with the Window System-32 files. It was de-fragmented about 6 days ago. The laptop itself is Toshiba Satellite and is about 3 years old, running Windows 7 64-bit Ultimate. I'm not sure if it could be a hard drive starting to go out or something else, it just seems the issue has occurred rather suddenly which seems to make me think that something was downloaded/occurred very recently.

Anyone have any suggestions?

A:Computer Now Freezes Constantly, past 3 days

Also the computer does not seem to be running slow,and suddenly I click the back button on my browser, simply try to scroll a webpage down and it no longer responds.

1 more replies
Answer Match 60.06%

I recently moved to a new location and set up my computer.

Somewhere between BOOT and Windows XP starting up, my computer suddenly freezes. Sometimes it's delayed long enough for me to log into XP, only to crash a few seconds later. I assumed that maybe I attached something incorrectly, and checked the wires. They are fine.

Before my move, the computer never gave such problems. It's difficult for me to figure out exactly what to do or how to fix it when I can only use the computer properly for about a minute or so.

For a while, I tried going into Safe Mode or using a System Restore to move the computer back to a point where this issue did not occur. That worked for a time, and now it does not. The only way for me to use my computer now is to log into Safe mode with networking, and when I'm done, set the PC to stand by.

Another issue there - my computer refuses to stand by.

It would show off only to start right back up again on its own, and once the Welcome screen is displayed, either I can't type anything or the computer freezes.

I'm not sure why this is happening. Is there any solution to this?
 

A:Computer constantly freezes at Windows Login

13 more replies
Answer Match 60.06%

Hello all,

This is my last resort to figure out why Bert (my computer) is dieing on me.

He is a 1 year old computer with Windows Vista 64 bit (Instal, not upgrade) Service pack 1, with 4 gb of Ram, a 500gb hard drive, and a 3.0GHz quad-core processor.

Lately, ive had troubles with him though,

It doesn't always start up correctly, and freezes on the Microsoft loading page, with the green loading bar.

When i try to start it in safe mode.. you'll all reconize this next part: It gets stuck on Crcdisk.sys (Yes, that infamous problem)

Ive googled the subject till i was blue in the face, and ive managed to get it to start up again (only 50% of the time) by doing the following:

I try to start up the computer, it freezes on the loading page
I hold the power button for 4 seconds to turn it off
Turn off the power bar
Press Bert's power button to drain any residual power
Turn on the power bar
Turn on Bert, and it starts properly.

So problem 1 is, id like to figure out how to fix the crcdisk.sys problem permanently, and the second problem is arguably worse:

When i do manage to turn it on, the computer is extremely unresponsive. It will freeze doing ANYTHING (Opening folders/files, Opening/closing windows, Opening/closing Firefox, or Internet Explorer, Loading anything in firefox or internet explorer... Basically anything that a computer can do, will freeze it.)

It will freeze, and the window will "Not responding", and sometimes if i wait a good 30 seconds -... Read more

A:Computer Does not start up - Freezes CONSTANTLY when running.

Do you have Internet Security Suite installed - NIS, N360, McAfee, etc...?

Vista SP2 + all outstanding Windows Updates should be installed - http://sysnative.com/0x1/Vista_SP_Prepwork.html

Run Hardware diagnostics -

Run memtest86+ - http://www.techsupportforum.com/2863029-post5.html
Run HDD diags - http://www.techsupportforum.com/2828431-post7.html

Regards. . .

jcgriff2

`

17 more replies
Answer Match 60.06%

Hi!
I'm kind of new to this, but I think I've followed the 5 steps correctly (although i couldn't find out how to find the extra.txt-file).

My computer started to act weirdly about three days ago. Almost everytime I watch a movie or a clip my computer slows down really much, and a lot of times it freezes completely, forcing me to reboot. It also happens when I browse the internet, although not as often. Which is why I'm not able to finish the Panda Scan.

Hope you'll understand my not so developed swedish-english, and if you need the extra.txt, please advice me on how to get it. Just getting the main.txt when dss finishes.



Deckard's System Scanner v20071014.68
Run by b?ne on 2008-01-14 18:18:20
Computer is in Normal Mode.
--------------------------------------------------------------------------------

System Drive C: has 8.32 GiB (less than 15%) free.


-- HijackThis (run as b?ne.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:20:24, on 2008-01-14
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\s... Read more

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Answer Match 60.06%

Hello, Techsupportforum. I've been plagued by this problem for years now and I just got sick of it. What's been going on is that my computer freezes, makes a jarring sound when it does, and will stay this way for anywhere between thirty seconds and ten or so minutes. This mostly happens when I am actively doing something on my computer such as browsing the web or playing a game. This can happen as many as a dozen times a day, or once a week. Below is a copy of my system from Speccy64. Some information not included is that I use Avast and Malwarebytes for anti-virus. In the past I've used SpyBot S&D, Microsoft Security Essentials, and AVG. All of them tell me my computer is virus free, so I'm pretty positive it isn't a virus-related problem. Thank you in advance for taking the time to help.

Operating System
MS Windows 7 Home Premium 64-bit SP1
CPU
AMD Athlon II X2 215 49 ?C
Regor 45nm Technology
RAM
3.00 GB Dual-Channel DDR2 @ 401MHz (6-6-6-18)
Motherboard
PEGATRON CORPORATION NARRA5 (Socket AM2 ) 40 ?C
Graphics
HP x20LED ([email protected])
1024MB GeForce 9500 GT (EVGA) 56 ?C
Hard Drives
488GB Seagate ST350041 8AS SCSI Disk Device (ATA)
Optical Drives
hp DVD-RAM GH40L SCSI CdRom Device
DTSOFT Virtual CdRom Device
Audio
Realtek High Definition Audio

P.S. - I'm not sure if this is in the right forum or not, because I'm a little confused on what my problem is. I decided to just keep it very general and post in Windows 7, as ... Read more

A:[SOLVED] My computer freezes constantly and inconsistently.

Hello mate.

Couple of Q's if you don't mind;
Where is the sound coming from; the PC, or speakers do you think?
The virtual drive; Is there an ISO attached to it constantly? GCP (I find) is to disabling any virtual drives you're not actively using.
Wouldn't hurt to check your NVidia drivers up to date also - You can do this by right-clicking anywhere on your desktop, select 'NVidia Control Panel', 'Help', 'System Info' and let me know the installed driver version.

That should get the ball rolling!

19 more replies
Answer Match 59.22%

A few days ago my laptop received a file which I promptly deleted. Since then, though, it has had the fake "malware defense" program on it. The one that throws up 3 -4 pop ups with fake warning errors to try and make you buy their program.

I have run Avast Home every day since then. It comes up with new files each time, but can only delete 1 out of each batch it comes up with. The rest all get errors. I have tried to run Malware Bytes in both regular and Safe Mode, and it will not even open. Niether will TDS Killer or even my Disk Defragment.

I found one of the rogue files within my startup file in msconfig and got rid of it. Now the pop ups have stopped, but nothing will run correctly and I still get constantly re-directed while I try to surf in Firefox. Not sure what else I can do!

Here is my HJT Log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:55:17 PM, on 1/15/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WTouch\WTouchService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\... Read more

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Answer Match 58.8%

Hello,
I've looked at so many forum posts and tried what I felt confident doing on my own. I'm out of options and need my computer running again.
HP Pavilion a1487c Media Center
Windows XP
Intel ® Pentuim ® D CPU 3.00 GHz
3.00 GHz,4.0GB of RAM
My PC has been very slow at startup and during applications for a very long time, ive learned to live with it, after trying to figure out why and just giving up. Its slow and freezes on occasion but nothing like this...
About a week ago I scanned with superantispyware and got rid of over 300 tracking cookies.
About 4 days ago the computer was getting very slow and starting to freeze while on Internet and email. So I updated on windows website. Then went to Firefox and updated flash and one more (can't remember).
Next day the computer was freezing sometimes at startup and sometimes after trying to open a program. Control-Alt-Delete wasn't working so i had to press power off manually everytime. Then it started rebooting after freezes. Many, many reboots. I couldn't do anything. it was in constant cycle of freezing and rebooting.
Error messages -some after reboot :
Winlogon.exe
Wgatray.exe
Mcshield.exe
Msiexec.exe (visual studio update)
McHlp32.exe
NDPI.lspl-KB2742597-x86 wrapper.log
Hpqste08.exe
Left pc off for a day, came back and cleaned the fan. Then tried to run malwarebytes, but couldn't stay on long enough to download. Wasn't able to download updates for mcafee either. McAfee firewall will not turn back on (not sure why it t... Read more

A:Computer freezes constantly & reboots w/ error msg after updates XP & Firefox

Forgot to add... Now the computer is just freezing up. It hasn't rebooted all day today.

1 more replies
Answer Match 58.8%

Thanks for looking. I have a model-Gateway GM5472 and it has vista. Recently i have tried looking at youtube videos and it takes like 5 minutes to load and it freezees my computer for like 3 minutes. I think i may have a trojan or malware. If theres anything you can do please help. Heres my hijack log. thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:08:36 PM, on 10/26/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\zHotkey.exe
C:\Windows\ModPS2Key.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\rundll32.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Xfire\xfire.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskmgr.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Interne... Read more

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Answer Match 57.54%

Help, please. I think I have been infected by some sort of trojan downloader, and my internet connection has been busy ever since. It seems to be constantly downloading something, but I never know what it is. I suspect the file rundll32.exe has something to do with it, as my avg antivirus shows that i have 2 copies of the file that are infected. Can anyone help me out with this? Also, my avg scanner says that the rundll32 file is a 'trojan horse downloader.generic.rsx' or something like that.

Please help me, it's choking my computer to death.

A:I think my computer is constantly downloading malware

Help, please.. I think my computer is infected by some sort of trojan horse downloader. Whenever i go online, my internet connection becomes busy on it's own, as if it were downloading something, even when left idle. I think that it may have something to do with the file rundll32.exe. I scanned my computer with my avg antivirus, and it found 2 copies of rundll32.exe that it said was infected. I can't seem to remove them. Also, avg antivirus seems to refer to them as some sort of 'trojan horse downloader.generic.rsx'. Please help me, it's choking up my computer.

2 more replies
Answer Match 57.54%

Hello,

I have been having trouble for a couple weeks with Firefox. Every so often Firefox will hang, and cause a total system freeze for a short period of time. Sometimes this can cause explorer to crash too, other times if for example I was watching a YouTube video or a Twitch stream, I get a message saying the shockwave plugin is not responding. This would then again cause an entire system lock up. I would then begin to attempt to open up task manager with the Ctrl+Shift+Esc combination. On my computer it would always instantaneously open up. During these experiences it does not show up at all. So I would then attempt to right click the taskbar to open Task Manager from the options there. The taskbar (as I'm assuming explorer was still hung) would not respond for a couple minutes until finally the menu pops up. I would then select Task Manager. After a short while (maybe 30 seconds) Task Manager would finally show up. It is here that I would see that there are two Task Manager processes. So I would attempt to kill one. I would select the one that was ~100 kb (which I'm assuming is the one that hasn't shown up yet as the other one had ~4000kb). This would be in vain as attempting to kill most processes was also in vain. So I started a round of anti virus and malware checks. I originally started with an Avast! boot time scan. I received an error of 42111. I looked into this and it seems as though Avast! was failing to scan an archived file. After this comp... Read more

A:Firefox freezes computer, Explorer Task Manager constantly crashes/hangs

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Your logs are unreadable in the current format.Each line in the logs must end with a Carriage Return, line feed.Use Notepad to save your logs. On the Menu bar you will find the Format option. Check it out.===--RogueKiller--Download & SAVE to your Desktop For 32bit system or For 64bit system Quit all programs that you may have started.Please disconnect any USB or external drives from the computer before you run this scan!For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start.Wait until Prescan has finished ...Then Click on "Scan" buttonWait until the Status box shows "Scan Finished"click on "delete"Wait until the Status box shows "Deleting Finished"Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+=======Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positiv... Read more

13 more replies
Answer Match 57.12%

Hello,

I've recently been having issues where my computer will stop responding at random times. I haven't yet noticed a pattern, but the most recent issue happened when I opened Facebook. If I'm playing music when the freeze happens, it starts sounding creepy and machine-like, with high-pitched noises and other strange sounds. Other windows stop responding and I can't use my computer for about 30 seconds. I'm not sure if this is Malware related or not. I haven't been to any malicious websites or downloaded anything, but I don't know what else the problem could be.

Also, I'm running Windows 7 on an HP dm4x series laptop. I believe drivers are up to date and updates are installed to Windows.

Thanks!

Below are HJT and DDS logs. I will upload a GMER log when I can, but the scan was taking a long time.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:41:58 PM, on 2/28/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16464)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2011\BioMonitor.exe
C:\Program Files (x86)\Cisco\Cisco NAC Agent\NACAgentUI.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Google\Gmail Notifier\gnotify.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\H... Read more

A:Computer freezing constantly: Malware related?

Here is the GMER log:

GMER 2.1.19115 - http://www.gmer.net
Rootkit scan 2013-03-01 11:30:31
Windows 6.1.7601 Service Pack 1 x64 \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 ST975042 rev.0003 698.64GB
Running: GMER.exe; Driver: C:\Users\Kyle\AppData\Local\Temp\kwldqpow.sys
---- User code sections - GMER 2.1 ----

.text C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe[2692] C:\Windows\syswow64\PSAPI.DLL!GetModuleInformation + 69 0000000077a71465 2 bytes [A7, 77]
.text C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe[2692] C:\Windows\syswow64\PSAPI.DLL!GetModuleInformation + 155 0000000077a714bb 2 bytes [A7, 77]
.text ... * 2
.text C:\Program Files (x86)\Cisco\Cisco NAC Agent\NACAgentUI.exe[3280] C:\Windows\syswow64\PSAPI.DLL!GetModuleInformation + 69 0000000077a71465 2 bytes [A7, 77]
.text C:\Program Files (x86)\Cisco\Cisco NAC Agent\NACAgentUI.exe[3280] C:\Windows\syswow64\PSAPI.DLL!GetModuleInformation + 155 0000000077a714bb 2 bytes [A7, 77]
.text ... * 2
.text C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe[3272] C:\Windows\syswow64\PSAPI.DLL!GetModuleInformation + 69 0000000077a71465 2 bytes [A7, 77]
.text C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe[3272] C:\Windows\syswow64\PSAPI.DLL!GetModuleInformation + 155 0000000077a714bb 2 bytes [A7, 77]
.text ... * 2
.text C:\Program Files (x86)\Google\Gmail Notifier\gnotify.exe[3732] C:\Windows\syswow64\PSAPI.DLL!GetModuleInformation + 69 0000000077a71465 2 bytes [A7, 77]... Read more

3 more replies
Answer Match 57.12%

Hello,
 
I have been having some issues for the last couple of days with my computer.  I first experienced trouble with Firefox while watch a simple Twitch Stream.  For no reason (as the computer was completely idle save the stream) I received a message saying Shockwave Player (or some script on the page) stopped responding.  The popup gave me the option to wait for the script to respond, or to kill it.  I attempted to kill it, by opening up Task Manager.  This took maybe 3 minutes to open up, while in the process hung my entire system the whole time, and then led to Firefox itself to completely lock up.  As well, when attempting to open up Task Manager in the first place, if at first the window did not show up I would attempt to open it again.  The first time by using the Ctrl, Shift, Escape combination, and when that was unsuccessful (as it normally pops up instantly), I would thusly right click the taskbar to open it that way.  By doing this method it would take minutes for the popup from the taskbar itself to showup.  After finally getting Task Manager open, I would see two different Task Manager processes.  One at roughly 4k kilobytes of memory, while the other ~100.  As someone with a tiny bit of OCD I would close the smaller kilobyte one by right clicking it to kill the process from the popup menu.  Right clicking the process would give me no window, nor would hitting kill process from the tab on the Task... Read more

A:Firefox freezes computer, Explorer Task Manager constantly crashes/hangs Moved*

Hello, Please post that HJT log with a DDS log from this guide.Please follow this Preparation Guide, and post in a new topic.Let me know if all went well.

2 more replies
Answer Match 56.7%

Hi,My computer has become infected with what I think is Malware. I run McAfee, which recently found and claims to have cleaned about 8 infections. Here is the log from that scan, below:8/2/2010 5:47:42 PM Engine version =5400.11588/2/2010 5:47:42 PM AntiVirus DAT version =6060.00008/2/2010 5:47:42 PM Number of detection signatures in EXTRA.DAT =None8/2/2010 5:47:42 PM Names of detection signatures in EXTRA.DAT =None8/2/2010 5:47:33 PM Scan Started UMDGPH0NB1Dgleason On-Demand Scan8/2/2010 5:52:05 PM Engine version =5400.11588/2/2010 5:52:05 PM AntiVirus DAT version =6062.00008/2/2010 5:52:05 PM Number of detection signatures in EXTRA.DAT =None8/2/2010 5:52:05 PM Names of detection signatures in EXTRA.DAT =None8/2/2010 7:12:11 PM Deleted c:qooboxquarantinecprogram filesmalware defensemdext.dll.vir FakeAlert-FQ(Trojan)8/2/2010 7:12:19 PM Cleaned c:qooboxquarantinecprogram filesmalware defensemdext.dll.vir FakeAlert-FQ(Trojan)8/2/2010 7:12:24 PM Deleted C:QOOBOXQUARANTINECPROGRAM FILESMALWARE DEFENSEMDEXT.DLL.VIR FakeAlert-FQ(Trojan)8/2/2010 7:12:24 PM Deleted c:QooboxQuarantineCProgram FilesMalware Defensemdext.dll.vir FakeAlert-FQ(Trojan)8/2/2010 7:12:33 PM Deleted c:qooboxquarantinecwindowssystem32h8srthxnjstyaaj.dll.vir FakeAlert-FQ(Trojan)8/2/2010 7:12:38 PM Cleaned c:qooboxquarantinecwindowssystem32h8srthxnjstyaaj.dll.vir FakeAlert-FQ(Trojan)8/2/2010 7:12:42 PM Deleted C:QOOBOXQUARANTINECWINDOWSSYSTEM32H8SRTHXNJSTYAAJ.DLL.VIR FakeAlert-FQ(Trojan)8/2/201... Read more

A:Unknown Malware Infection (could be Malware Defense?)

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you let... Read more

13 more replies
Answer Match 56.28%

Hi, new here!
Two days ago I tried to download some clip art, guess I hit a fake download button and now I believe my computer (Windows 7) has been infected with malware. Programs are being downloaded onto my computer constantly, maybe 10-15 a day. I uninstalled as many as I could (some have an error message similar to: This program has already been uninstalled, would you like to remove it from the list?), and I've checked under Processes in my task manager for anything suspicious, but can't seem to find the real problem. Whenever I use Chrome, new tabs are constantly being opened with complex URLs that lead nowhere. The only program I've run to try to get rid of it is SuperAntiSpyware, which found some problems but obviously hasn't fixed it. I really am at a loss as of what to do - please help!

A:Malware? unwanted programs constantly downloading onto my computer

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scr... Read more

17 more replies
Answer Match 56.28%

Good afternoon,
 
  After 2 years of no problems, it seems I may have been infected with Malware.  The hard drive spins constantly, making my laptop nearly worthless.  I rebooted my computer in Safe Mode and ran several programs to try and find/remove the Malware.  Some programs run OK and find nothing, but at least 3 programs run for a short time, then freeze up and the hard drive spins constantly.
 
  Here is what I've tried so far:
- Norton Power Eraser - Finds no problems
- Panda Cloud Cleaner - Did find and quarantine a few issues
- Kaspersky - I ran a through scan on everything - it took several hours and did find 2 infections.  Cleaned or quarantined both
- Malwarebytes - Gets to a certain point, then freezes.   Hard drive spins constantly
- ESET - Gets to a certain point, then freezes.  Hard drive spins constantly
- House Call - Gets to a certain point, then freezes.  Hard drive spins constantly
 
- AdwCleaner - Ran this, log looks clean except for 1 Firefox and 1 Google Chrome file that are listed
- Junkware Removal Tool - Only tried to run in Safe Mode w/ Networking.  Shows a command prompt screen, but nothing happens
- ComboFix - I have run this, can produce the log file if needed.
 
Any help you can give would be greatly appreciated!!

A:Malware Infection - Freezes computer when Anti Malware Program is run

Hello having run ComboFix, you need to repos this with that ComboFix log in this forum...Virus, Trojan, Spyware, and Malware Removal Logs

4 more replies
Answer Match 55.44%

I am having trouble with this fake antimalware program called "Malware Defense". The other day when I was updating Windows I received a prompt to download this program and in that current situation I thought it was maybe part of the upadate or something (the icon of the program is basically the one Windows uses).

This morning I was able to atleast try and run Malware Bytes, AVG and Ad-Aware but to no avail as they were all blocked by the program. The program even went as far as to tell me Malware Bytes was a malicious program and to click "ok" to continue to remove it. I tried reinstalling Malware Bytes and it won't let me run the installer. I tried installing AVG and it let's me run it but at the end of the installation I get an error and it will ask to retry or cancel and if I retry it just keeps doing the same thing. I tried renaming the installer for Malware Bytes and it worked as far as letting me run it but at the end of the install it, too, does not work.

My computer will not start in safe mode and now it will no longer start in normal mode. I get to the member log in screen, put in my password and it just freezes at "loading user settings..."

Can somenoe please help me?

A:Malware Defense

The Best way to Remove all kind of Virus,Trojans,Malware,Spyware, Worm,Pop Up Advertisements ,Hijack Web browser rootkit and all Rogue Fake Anti-virus in you Computer is Restart You Computer Safe Mode with Networking1. Log out and reboot your machine.2. When the machine starts the reboot sequence, press the F8 key repeatedly.3. Select Safe Mode with Networking from the resulting menu.4. Login. If the malware has changed your password, try logging in asAdministrator. By default, Administrator has no password.5. The machine will continue booting, but the Windows desktop will look different. Then in The Safe With Networking .Download and Scan By Using Malwarebytes? Anti-Malware http://www.download.com/Malwarebytes-Anti-...cdlPid=10997763Download and Scan By Using Super Anti-Spyware Press here http://www.superantispyware.com/Download and Scan By using Norman Malware Cleaner Press here http://majorgeeks.com/downloadget.php?id=5...0e991265b3250e7Download ATF is a new, freeware, temporary file cleaner for Windows, IE, Firefox and Opera with a simple, easy-to-use interface. The main screen allows the user to either clean all temporary files, or select files for cleaning. The program also knows if Firefox and or Opera is being used, and gives the option of cleaning the temporary files associated with those applications. ATF Cleaner provides the user with a window showing the total bytes freed upon completion. The program is small (36kb), quick to run and no installation requir... Read more

6 more replies
Answer Match 55.44%

Ok, so I turned on my computer the other day and found a program called Malware Defense in my tray. I began to have windows popping up about registering Malware Defense and found several desktop icons with porn images as the icons. I found this website when I performed a google search (http://www.bleepingcomputer.com/virus-removal/remove-malware-defense#files) and followed all the instructions. I then just deleted the porn icons that were on my desktop. My computer seemed to be running fine after but then it started to freeze again. So I uninstalled my AVG software and switched to BitDefender 2010 and after I did a scan my computer seems to work fine again. But i want to make sure the problem is really gone this time. here are the contents of my logs. I also recieved a RootRepeal Error that said "Attempt to readfrom address: 0x56530248" but I scanned again and got the results that I uploaded. Thank you so much for the help.
DDS (Ver_09-12-01.01) - NTFSx86
Run by Owner at 2:52:55.95 on Mon 12/28/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.162 [GMT -8:00]

AV: BitDefender Antivirus *On-access scanning enabled* (Updated) {6C4BB89C-B0ED-4F41-A29C-4373888923BB}
AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}
FW: BitDefender Firewall *enabled* {4055920F-2E99-48A8-A270-4243D2B8F242}

============== Running Processes ===============

C:\WINNT\... Read more

A:Malware Defense

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

4 more replies
Answer Match 55.44%

Hey gang. I'm working on a friends computer that had some infections on it. I thought I did a pretty thorough job on removing the infections using Malwarebytes and other tools, but when I tried to reinstall AVG I got a message saying that I should uninstall the software listed. The only program on that list was Malware Defender, obviously I assumed I removed it. There is no record of it on the Add/Remove programs sheet. I did follow the guide listed on this site to preform the removal of Malware Defender, but when I run rkill.com it looks as if the program gets terminated before it can finish. The desktop flashes and the start menu bar disapears, as if someone did an end-task on explorer.exe.

Malwarebytes runs, updates, and all that good stuff but it is not picking up on any new threats. I fear I might have a root kit. Internet surfing is working fine, and I'm not seeing any pop ups on the machine at the moment. I'm looking for help and this seems to be the place to be. Now if somone could direct me towards the next step?

Thanks!
Pacs

Oh and a quick edit. When I recieved the machine it was FAAAARRRRR out of date on Windows Update. This could have been the culprit of infection. Once I was able to gain internet access on the machine I did run the updates, so the machine should be currently up to date. Running Windows XP SP3.

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Answer Match 55.44%

Hi. Am infected whit this Malvare that want me to buy the program they selling. I get popups all the time about threats and hijackings of my network. I cant remove it and it makes my firewall settings disabled. I get a "security Center Alert" looks just like Microsofts own whit the difference its on english and badly grammer. I have a swedish copy of Windows XP so thats why i noticed something was wrong. I also have this wscsvc.exe going in my wich i understand isnt that good.
Here's the DSS log:
DDS (Ver_09-12-01.01) - NTFSx86
Run by ?garen at 19:58:37,10 on 2009-12-29
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.46.1053.18.2047.1342 [GMT 1:00]

AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}
AV: ESET NOD32 Antivirus 3.0 *On-access scanning enabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\WINDOWS&#... Read more

A:Malware Defense

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions... Read more

2 more replies
Answer Match 55.44%

I have just recently acquired this evil virus. I hve followed the steps on your removal guide but I have immediately come across some hurdles. The rkill doesnt seem to work. It just keeps on scanning and never finishing. I have scanned several times to see if it would ever work but it just keeps scanning without ever finishing, so far the record time is 45 minutes.
Naturally malwarebytes doesnt work anymore (already had it on my computer) and now it seems that rkill doesnt work either.

So I was wondering if someone can help me out with the rkill problem and tell me whats going on with this virus. Any help will be greatly appreciated.

Thanks, Dominic

A:Malware Defense

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

1 more replies
Answer Match 55.44%

When searching the web today I got the infamous message that my computer was infected by viruses. I was not quick enough at disconnecting and now the computer is doing many strange things. It will not allow McAfee to start and I get audio random "commercials" (two while entering this paragraph "Lysol" and "Congratulations you won"). I downloaded Malwarebytes but the exe file will not start. I also had to restart the machine 5 times in order to complete the RootRepeal report. I really need help!DDS (Ver_09-12-01.01) - NTFSx86 Run by Owner at 17:37:41.71 on Wed 01/06/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.895.387 [GMT -5:00]AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\... Read more

A:Malware Defense?

Hello and welcome to Bleeping Computer! We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Fo... Read more

2 more replies
Answer Match 55.44%

Hello.

Caught Malware Defense day after Xmas.

Went thru BleepingComputer removal instructions.
Having two problems:

1.Cannot update MBAM --- blocked.

2.After running rkill quick reboot occurs without prompt - screen blanks only for a second then comes up again.
Could that be a restart of malware? What to do?

Ran MBAM without update and still removed 90 objects, some with Malware Defense in description.
But still cant update MBAM.

A:Malware defense

http://www.bleepingcomputer.com/virus-remo...malware-defenseAllowed me to run MBAM and remove a lot of problems, but still have remnants of it around.Malware Defense is acting like it is part of the Windows Security Suite and is messing with any AV program I try to install.

1 more replies
Answer Match 55.44%

Hey guys, I'm a new member here. I became a member because I need help ASAP ( and because you guys are geniuses. )

I'm pretty sure I am infected with SOMETHING. Just the other day I was attacked by Malware Defense. I followed the self help guide. I Ran Rkill and Malwarebyte's anti-malware. The scanning got rid of a few things...O.K. The malware popups and icons disappeared from my toolbar and I thought I got rid of it. Ever since I did that, my computer has been acting kind of strange.
(1)After I reinstalled IE ( it wouldn't open before cause of some urlmon.dll) my google searches would lead to a "No Connection" page. Every now and then, the searches would work and lead me to the rightp place.
(2)Norton360 simply would not open. And when I restart the computer it would appear on the tool bar. But, if I opened it and went to settings it would break down and not respond.
(3)Mozilla firefox has been acting up too. Whenever I would log onto Facebook/Myspace it would freeze up. I could still open tabs and all, but they won't load. Sometimes Mozilla has randomly disappeared from my desktop but remains on the processes on Task Manager.

I was wondering if I should run Combofix, or Hijackthis though I never really used them. I'm currently running rKill randomly and a full scan of Malwarebytes. I am unable to run a system scan with Norton.

Please help!

A:Malware Defense?

Hello and welcome, please do not run HiJack or Combo on your own. These are not tools to be run without supervision.What is your Operating System and IE version?Please post your MBAM logThe log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".From your regular user account..Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..DO NOT run yet.Open SUPER from icon and install and Update itUnder Scanner Options make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.Now reboot into Safe Mode: How to enter safe mode(XP)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you a... Read more

5 more replies
Answer Match 55.44%

This guy will just not go away. I googled Malware Defense, found the tutorial on the site. Have continually tried to run Rkill with no success, it usually locks up my computer after awhile (in safe mode and normal).

Any help would be greatly appreciated. It is my work computer, so I feel even worse as I'm not the only one who uses it.

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Answer Match 55.44%

My daughter's laptop got infected with Malware Defense. It started to give windows error messages everytime we boot up and login to a profile. it would then go to a BLUE SCREEN (DOS) with a full page of error message, saying something like Windows has detected an error and has to shut down to prevent damage to the system. I am not sure if it is a hardware problem or something on the OS. However, when i boot up in Safe Mode, i can access IE. But the virus would seem to bring me to different websites from what I was typing in the URL. I applied the Malware Defense removal guidelines as stated here in this forum, using Malwarebytes Anti-malware and this seemed to help a bit. I am now able to surf the web properly without being redirected to another website. I am now also able to run McAfee scan (before Malwarebytes, McAfee would not run) McAfee scan was able to find several viruses which it deleted and/or quarantined.However, I still can not boot up in Normal Mode. It will still come up with a Windows errorr message and BLUE SCREEN, shut down. Here is a copy of the error message:Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033Additional information about the problem: BCCode: 1000008e BCP1: C0000005 BCP2: 8C38BDA7 BCP3: A8EBA010 BCP4: 00000000 OS Version: 6_0_6001 Service Pack: 1_0 Product: 768_1Files that help describe the problem: C:\Windows\Minidump\Mini011510-04.dmp C:\Users\... Read more

A:Malware Defense

Update: I run the MBAM and it finds a Rootkit malware/virus?, and says successfully removed...here is the log:Registry Keys Infected:HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.But everytime I restart/shutdown, it will come back. I do not know how to remove this.Appreciate your help please!

4 more replies
Answer Match 55.44%

Hello everyone, my computer is infected with malware defense. I figured out the proxy change and have deleted some files manually. I have ran malwarebytes and it didn't catch it. I am trying to install mcafee and it says to remove malware defense first. Can anyone help?

A:Malware Defense

Have a read of this guide to remove Malware Defense.

3 more replies
Answer Match 55.44%

malware defense is blocking removal websites.

A:Malware Defense

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

1 more replies
Answer Match 55.44%

I have read the preparation guide for removing malware. I have done the DDS scan and have logs as well as the GMER scan. Here are the logs. I have ran malwarebytes also but I am pretty sure it is outdated and I cannot open it to update it for some reason. I posted my previous request in the Am I infected forum but will post logs here.
 #DDS.txt   9.38KB
  5 downloads
 attach.txt   14.48KB
  0 downloads
 ark.txt   4.25KB
  3 downloadsdisregard the malwarebytes i have updated it but haven't ran it againMerged posts. ~ OB

A:malware defense

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Please take note:If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available.If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply'... Read more

3 more replies
Answer Match 55.44%

I have Malware Defense. I have followed the "First Steps" guidelines. I have attached the DDS and GMER logs as instructed.

I am running XP Service Pack 3. Kaspersky software is downloaded, but will not respond. Even the on-line scanner won't respond, and nothing responds in SAFE Mode. I can't System Restore to an earlier time either.

Please help!

Greg Potter



DDS (Ver_09-12-01.01) - NTFSx86
Run by Administrator at 13:40:55.62 on Sun 01/17/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.103 [GMT -8:00]

AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}

============== Running Processes ===============

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ISSCAN\PskSvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\SYSTEM32\Ati2evxx.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
C:\Program Files\iTunes\iTunesHelper.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\SecCopy\SecCopy.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\cls_pack.exe
C:\Program Files\Common Fi... Read more

A:Malware Defense

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.

Before we start: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Somethings to remember while we are working together.
1.Please do not run any other tool untill instructed to do so!
2.Please reply to this thread, do not start another!
3.Please tell me about any problems that have occurred during the fix.
4.Please tell me of any other symptoms you may be having as these can help also.
5.Please try as much as possible not to run anything while executing a fix.

If you follow these instructions, everything should go smoothly.

:run combofix:
Please visit thi... Read more

14 more replies
Answer Match 55.44%

Donation will be given to the authorised technician that attempts to help me. Thank You in advance.Maleware Defense program is a virus, my Norton IS 2009 noticed it and other attacks simultaneously attacking and seemed to resolve the problem, one Trojan horse had to be resolved by restarting the PC. I unistalled Malware Defense (i did not install it myself) using Add/remove Programs in the control Panel. It has totally disabled my Spybot Search & Destroy, Norton Internet security, and ability to connect to the internet. Update: I cannot connect to the internet because the Internet Gateway icon in XP is no longer there.Norton had to restart my PC to fully resolve the trojan horse, but upon restart it has not been the same.I ran the DDS logs, However i was unable to run Rootrepeal.exe all i got was error messages.I think this is the End of my PC (Windows XP). Whenever I try and do anything I get error message:The application or DLL globalroot/systemroot/system32/H8SRTqoehtpjbak.dll is not a valid windows image please check this against your installation diskette.My gosh i think this is the end.DDS.txt fileDDS (Ver_09-12-01.01) - NTFSx86 Run by Philip at 22:32:24.07 on 18/12/2009Internet Explorer: 8.0.6001.18702Microsoft Windows XP Home Edition 5.1.2600.2.1252.44.1033.18.2047.1582 [GMT 0:00]AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F2... Read more

A:Malware Defense Bug

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 55.44%

malware defense has taken over my computer ... its XP service pack 3 toshiba satellite 2007 ... malware defense put itself on my computer and took off and reinstalled AVG so who knows what the AVG is now.... i cant do much when i turne on the computer .... it wont let me on the internet with internet explorer and then after a few minutes it just freezes up..... i tried to remove malware defense from the contol panel and a dialog box poppped up saying what reason do you have for removing malware defense.... please for the love of god please help its already been two months with no computer i can only get to the library like twice a week to get on the computer.... this is the only way i can get on the internet...... please help and if orange blossom is going to merge my topics at least help some way somehow.... please i beg of you.......

A:please help i beg of you malware defense has taken over

Hello gooberman,please use the Automated Removal Instructions from our Guide here>> Remove Malware Defense (Uninstall Guide) You will need to print the instructions.When you've completed ALL steps post back the scan log and update me on the situation.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

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Answer Match 55.44%

Hi,

Malware Defense somehow installed itself on my laptop and it started freezing the computer and locking up unless running on safemode.
I followed your instructions posted on this site for removing malware defence, rkill appeared to stop the freezing so i was able to complete the installation running mbam (renamed to explorer.exe).

The scan detected the threats went to restart to complete removal and the computer froze up.
When it rebooted i ran rkill and the scan again and it detected more threats.
Again during the removal it went to reboot and froze.
After turning it back on and running the scan it did not find any problems or threats.
I thought it had worked however now whenever the computer goes to shutdown or standby it still freezes and locks up.
Does this mean there are still traces of malware defense/there are still settings it changed that havn't been put back right?

Can you help with this?

Thanks
Tom

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Answer Match 55.44%

I think that malware defense is still on the hard drive even though Malwarebytes Anti-Malware has been run successfully 4 times, and also supposedly removed these items: Trojan.Vundo, and a root key H8SRT.... etc. Tried to do a system restore but you click "Next" and nothing happens. Not sure if this is malware or a trojan or what. It'll be ok for awhile after I run the MMAM but then if I restart it it's all right back again. It is preventing me from opening certain webpages and wouldn't let me open MMAM until I tricked it using your advice. When I look in the Task Manager it keeps running iexplore.exe even though I haven't opened IE. We have Windows XP. Here is the DDS log:DDS (Ver_09-12-01.01) - NTFSx86 Run by Owner at 19:40:18.76 on Fri 01/15/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.638.319 [GMT -5:00]AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\BCMSMMSG.exeC:\Program Files\ClamWin\bin\ClamTray.exeC:\Program Files\Jav... Read more

A:Malware defense (I think)- tried everything

Hello kellyamt, Please follow this Remove Malware Defense (Uninstall Guide) Please post the that Root Repeal report and the Malwarebytes log.Please tell me the antivirus you are running. Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt.Please post the contents of that document.

3 more replies
Answer Match 55.44%

I woke up this morning to two windows. My mom was on the computer before me so I don't know what sites she visited or when the windows actually began to pop up. One is called Security Center Alert and looks like this:

Name: Backdoor.Win32.Kbot.al
Risk: High Risk
Description: This Trojan provides a remote malicious user with access to the victim machine. It is a Windows PE EXE file. It is 12787 bytes in size.

Then it asks me to Enable Protection. The other window is called Malware Defense Installer and it has a user agreement and then says "Comprehensive Computer Protection" above the download bar it says "Installation Progress" and is already filled with green bars. Below this it says Downloading Shell Extension. There are no buttons to press. Both of these windows keep popping up and then there are two shield icons in the bottom right corner next to the time with the red, green, blue, and yellow sections. I tried to follow the instructions on bleepingcomputer.com but the software link you recommended downloaded but did not run.
DDS (Ver_09-12-01.01) - NTFSx86
Run by Eric at 9:23:46.99 on Tue 12/22/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1023.380 [GMT -8:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}

============== Running Processes... Read more

A:Malware Defense

Hello and welcome to Bleeping Computer! We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Fo... Read more

2 more replies
Answer Match 55.44%

So recently I had gotten the malware defense crap.
Had manually removed everything from regedit.
Ran malwarebytes' Anti-malware to remove anything else (however did not find any Malware Defense - prolly cause i removed most of them)

However, I keep trying to run and install AVG Antivirus.
It always gets so close but it comes up with the prompt screen to uninstall any existing antivirus or other conflicting programs.
Malware Defense keeps showing up. I go to Add/Remove Programs. Its not there. I went back to regedit, didnt find any of its companions.

I run malwarebytez a few times now.. 3 times today...
Everytime it finds some of the same infections.
Please help me get this removed and allow me to install AVG so I can fully sweep the computer!
Thanks.

A:Malware defense..

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.Please describe the issues you are experiencing with your computer.

1 more replies
Answer Match 55.44%

My computer was originally infected with the malware defense virus. I was eventually able to remove the majority of the infected files and rootkeys manually. I have McAfee Anti-virus and have recently downloaded Spybot search and destroy, however, my computer is still unable to run either of these programs. Another problem I have been having is I am often redirected from google searches and periodically I recieve a Windows Explorer error message. Here is my HJT log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:03:23 AM, on 1/15/2010Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18865)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Windows\system32\igfxsrvc.exeC:\Windows\System32\mobsync.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\Program Files\McAfee\VirusScan Enterprise\ShStat.exeC:\Program Files\Internet Explorer\Iexplore.exeC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SearchFilterHost.exeC:\Program Files\Mozilla Firefox\firefox.exeR0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\... Read more

A:Malware Defense

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand cor... Read more

8 more replies
Answer Match 55.44%

Well, I had Mcafee virusscan installed. But I still somehow managed to get my laptop affected with malware defense. Looking at the popups, I did google (where I noticed the links getting redirected. I tried to open internet options from IE browser, it was grayed out. Then I went the control panel route and didn't notice any proxies in lan settings. I still went ahead and clicked on restore IE settings option. Later I followed the manual process to remove registry keys for malware defense, removed the malware defense directory and the desktop links. Things seemed to be settled, but no, after some time, I heard background music and realized the issue is not completely resolved. I had lost the mcafee security center. So tried to reinstall it, It got reinstalled, but still the security center wont come up, the google search links are getting redirected. Then I decided to follow the guide to remove malware defense on this site - http://www.bleepingcomputer.com/virus-remo...malware-defense. At this point, it showed me that 8 objects were infected (one of them was the explorer.exe...which I should not have really removed) I asked all 8 to be removed, it did, then it asked for reboot, I said ok, Now the laptop just wont give me login screen. it keeps rebooting all the time. After 2/3 recycles, I hit F8 to get into safe mode (No networking). Any advice/directions how I can get out of this mess? Thanks a lot.Read that I need to attach DDS output for more info. Here is DDS.txt and Attac... Read more

A:Malware Defense

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

27 more replies
Answer Match 55.02%

This is my first post here, I hope I am not screwing up. My sisters pc got Malware defense and I have followed the tutorial here and I believe I got it, however the pc is still real sluggish and did redirect my internet. I am going to post a cut and paste of hijack this, if I am wrong posting this without being directed please mods delete and thanks for any help. The PC is getting ready to go swimming in the cold pool!!!Thanks BTW this is a great site....Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:54:55 PM, on 1/22/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Adobe\PhotoshopElementsFileAgent.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\WINDOWS\arservice.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\eH... Read more

A:Malware defense nightmare

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 55.02%

It all started with my pc getting malware defense (evil malware) and alot of other stuff i had to reinstall windows but before doing that i used a USB Stick to transfer my stuff to my laptop and now it is infected too (sigh) but i havent seen malware defense yet on the laptop but there has been plenty of other stuff. different stuff shows up on different scans i used malwarebytes a-squared and avgi attached DDS and rootrereal logsi also got hijackthis and a-squared logs if needed

A:it all started with malware defense

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEnetsvcsmsconfigsafebootminimalsafebootnetworkactivexdrivers32%systemroot%�... Read more

2 more replies
Answer Match 55.02%

I have a Dell Desktop computer at home, running Windows XP SP3 with a DSL connection that was infected with "Malware Defense" on Friday, January 22nd. The computer has three users (me, my wife, and Administrator) - unfortunately, none of which are password protected.Malware Defense has proven to be quite the stinker and I wish to erase him from my computer.In the last few days, I have tried the following:(1) Reinstall Mcafee. Malware Defense disabled my Mcafee. When I first noticed the infection, I connected to the Mcafee website, uploaded the self-extracting program file, copied it to my desktop and tried to reinstall the program. The installation process stalls and cannot be completed.(2) In Safe Mode, Install CCleaner. That works. I can run the Cleaner and the Registry Cleaner, but it doesn't solve the problem. The registry cleaner keeps finding 3 items that I remove each time I reboot.(3) In Safe Mode, Install Spybot. The installation process stalls and cannot be completed.(4) In Safe Mode, Install Malwarebyte's Anti-Malware (MBAM). Run rkill first, then install MBAM (following their detailed instructions). Installation process stalls and cannot be completed.(5) In Safe Mode, install HiJackthis. That works. Log is attached.To sum, CCleaner and Hijackthis work. Mcafee, Spybot, and MBAM cannot be fully installed. Clearly, Malware Defense is smarter than I am. Help!I just discovered your DDS and RootRepeal. I've copied them to a thum... Read more

A:Malware Defense - HijackThis Log

My problems continue as I try to rid myself of Malware Defense.I ran DDS and Root Repeal last night. Please find attached the DDS, Attach, and RootRepeal reports.I'd love some help!DDS (Ver_09-12-01.01) - NTFSx86 MINIMAL Run by Administrator at 23:05:07.81 on Thu 01/28/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.800 [GMT -6:00]============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\Explorer.EXEC:\Program Files\Internet Explorer\iexplore.exeC:\Documents and Settings\Administrator.DJFZG961\Desktop\DDS\dds.scr============== Pseudo HJT Report ===============uStart Page = hxxp://www.dell4me.com/mywayuDefault_Page_URL = hxxp://www.dell4me.com/mywayuSearch Bar = hxxp://bfc.myway.com/search/de_srchlft.htmlmSearchAssistant = hxxp://start.earthlink.net/AL/SearchuURLSearchHooks: H - No FileBHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dllBHO: ElnkPubBHO Class: {512acf1b-64d9-4928-b382-a80556f28db4} - c:\program files\earthlink totalaccess\toolbar\ElnkPub.dllBHO: {53707962-6F74-2D53-2644-206D7942484F} - No FileBHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32&#... Read more

21 more replies
Answer Match 55.02%

I got infected with rogue anti-malware software that kept giving fake warnings and also tried uninstalling AVG. I ran an AVG scan, which found several infections, and rebooted. The software is gone but now I'm getting redirected on firefox like crazy and AVG and Malwarebytes will not start up. HijackThis still works and I was able to get a log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 2:40:44 AM, on 1/7/2010Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16915)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\savedump.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG8\avgrsx.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\ehome\ehtray.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\WINDOWS\system32\WLTRAY.exeC:\PROGRA~1\AVG\AVG8\avgtray.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\Common Files\Real\Update_OB\realsched.exeC:&#... Read more

A:Malware Defense Virus

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand cor... Read more

2 more replies
Answer Match 55.02%

Hello, my problem started when i started getting my computer locked from my antivirus blocking (avira antivir) a virus named TR/Spy.27136.4. I went into safe mode and deleted it and when I restarted I started getting malware defense pop ups. Being the idiot that i am i thought it was a genuine windows program. Now it is trying to uninstall my antivirus.The log.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:54:06 PM, on 1/6/2010Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18349)Boot mode: NormalRunning processes:C:\Windows\MHotKey.exeC:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeC:\Program Files (x86)\AIM6\aim6.exeC:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exeC:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exeC:\Windows\ChiFuncExt.exeC:\Program Files (x86)\Electronic Arts\EADM\Core.exeC:\Program Files (x86)\Yahoo!\Search Protection\SearchProtection.exeC:\Program Files (x86)\SUPERAntiSpyware\SUPERAntiSpyware.exeC:\Program Files\BigFix\bigfix.exeC:\Program Files (x86)\aph\Book Port Transfer\bpl.exeC:\Windows\CNYHKey.exeC:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exeC:\Program Files (x86)\Northstar\SmartCopy\SmartCopy.exeC:\... Read more

A:Malware defense a virus?

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand cor... Read more

2 more replies
Answer Match 55.02%

My daughter's laptop (you believe that, right?) is infected with the above. Nothing I've tried so far has worked. Can't even get Malware Bytes to start up. So, I'm here on this forum.Here's the log:DDS (Ver_09-12-01.01) - NTFSx86 Run by Mike at 20:15:43.60 on Fri 01/22/2010Internet Explorer: 7.0.5730.13Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1607 [GMT -5:00]AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\WINDOWS\system32\svchost.exe -k hpdevmgmtC:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exeC:\WINDOWS\System32\svchost.exe -k HPZ12C:\WINDOWS\System32\svchost.exe -k HPZ12C:\Program Files\Dell Support Center\bin\sprtsvc.exeC:\WINDOWS\system32\STacSV.exeC:\WINDOWS\system32\svchost.exe -k imgsvcC:\Program Files\tbh\monitor\bin\tbhMonitor.exec:\Program Files\tbh\base\bin\tbhDaemon.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:... Read more

A:Infected with "Malware Defense"

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 55.02%

Malware defense downloaded itself onto my computer and then I started to have all sorts of problems. I removed it per the instructions but I still have audio comercials start at random times with no trace of where they are coming from and I can access some internet sites (including this one). My computer also does not hybernate when I push the off button and all of the system restore points dissapeared so I can't restore to a previous date. Please Help!DDS (Ver_09-12-01.01) - NTFSx86 Run by Brent at 8:55:09.14 on Fri 02/05/2010Internet Explorer: 8.0.6001.18882Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.1.1033.18.2010.986 [GMT -5:00]AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exeC:\Windows\system32\svchost.exe -k GPSvcGroupC:\Windows\system32... Read more

A:Malware defense problems

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

2 more replies
Answer Match 55.02%

Hello,So here's my problem: Our desktop got the Malware Defense virus yesterday. All my problems listed are on the desktop, but because of the malware defense virus (I think) I can't access yours or any other anti-virus/spyware websites using Firefox or IE. I can access other websites (google, cnn.com, others), but no websites that have to do with spyware or virus defense. I'm using my laptop and have been moving downloaded removal tools and programs to the desktop using a zip drive. I read one of the forum posts on your website and a couple others which basically said to use Malwarebytes. The malware defense wouldn't let me run it or any other antivirus tools, so I downloaded the randomly renamed .exe file and got it to work. I updated the program and ran it in normal mode on Windows XP and it looked like the virus was deteced. I clicked remove and malwarebytes removed it (supposedly) and asked me to reboot the computer, so I restarted it. After the restart, the Malware Defense popups were gone and the computer's been running faster. However when I try to start up the other antivirus software (McAfee, Super-Anti Spyware, Spyware Doctor, and Malware Bytes [the Malware Bytes.exe file, not the random .exe file]) they still won't open. It's just like it was when the MD virus was on, minus the pop ups. I've tried using StopZilla, but it wants you to pay for removal of anything it detects (which may or may not work). I'm able to run the random .... Read more

A:Malware Defense Problems

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

3 more replies
Answer Match 55.02%

Hi, I'm new here and I came in desperation to get rid of this annoying Malware Defense virus.



My situation:

I did as much research as I could and found out that it's a rogue antivirus software that tries to scam people into buying its "product." Well, I haven't bought anything, but it kept reinstalling itself after I politely uninstalled the program.

Next I tried looking up answers from Google on how to get rid of it and found that I wasn't able to open any windows pertaining to its removal unless I clicked on the "cached" option for each link. One of the websites gave instructions on various ways of removal, though the majority of the advice was patchy and incomplete... or it required me to buy their antivirus software.

I tried going to Start -> Run... -> taskmgr because the ctrl+alt+del command tells me that my task manager is infected. -_- Anyways, I then looked up each task on http://searchtasks.answersthatwork.com/ to end whatever task it is that keeps popping up fake virus warnings temporarily; so far, that hasn't worked either.

I read your new instructions on what to do before posting, but I found that I'm unable to download anything to clean my computer with. I can try accessing another clean computer outside of my home to send to myself, but I thought I'd post here first just in case.

My boyfriend suggested that I try restoring the system via Start -> Programs -> Accessories -> System Tools -> Restore System... Read more

A:can't remove Malware Defense

bump please

4 more replies
Answer Match 55.02%

My grandmother's computer has Malware Defense pop-ups (infected warnings, advertisement for the software, porn icons). I followed the guide that I found here on Bleepingcomputer as far as I could. I have Malwarebytes installed and set it to scan my entire drive. It freezes every single time on the first infected object it finds. If anyone can help me out, I'd greatly appreciate it.

A:Infected by Malware Defense

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

1 more replies