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Not exactly sure what computer is infected with but boots only to safe mode

Q: Not exactly sure what computer is infected with but boots only to safe mode

I am visiting my kids and my ex-in laws got scammed by a FakeAV.  The person they talked to installed windows 8 and now it boots only to safe mode. 
 
Here are the Hijack This logs, DDS logs.
 
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 12:12:54 PM, on 8/29/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.17028)

Boot mode: Safe mode with network support
Running processes:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Users\Ron and Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\89NEVL99\HijackThis.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="invilink">http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="invilink">http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: ExplorerBHO Class - {449D0D6E-2412-4E61-B68F-1CB625CD9E52} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Webroot Vault - {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} - C:\ProgramData\WRData\pkg\LPBar.dll (file missing)
O2 - BHO: ClassicIEBHO Class - {EA801577-E6AD-4BD5-8F71-4BE0154331A4} - C:\Program Files\Classic Shell\ClassicIEDLL_32.dll
O3 - Toolbar: Webroot Toolbar - {97ab88ef-346b-4179-a0b1-7445896547a5} - C:\ProgramData\WRData\pkg\LPBar.dll (file missing)
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Classic Explorer Bar - {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [mcpltui_exe] "C:\Program Files\Common~1\McAfee\Platform\mcuicnt.exe" /platui /runkey
O4 - HKLM\..\Policies\Explorer\Run: [BtvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Webroot - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\ProgramData\WRData\pkg\LPBar.dll (file missing)
O9 - Extra 'Tools' menuitem: Webroot - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\ProgramData\WRData\pkg\LPBar.dll (file missing)
O9 - Extra button: (no name) - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
O9 - Extra 'Tools' menuitem: Classic IE Settings - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\mcafee\msc\mcsniepl.dll
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AtherosSvc - Qualcomm Atheros Commnucations - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: McAfee Home Network (HomeNetSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee AP Service (McAPExe) - McAfee, Inc. - C:\Program Files\McAfee\MSC\McAPExe.exe
O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Platform Services (mcpltsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Anti-Malware Core (mfecore) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: McAfee Online Backup (MOBKbackup) - McAfee, Inc. - C:\Program Files (x86)\McAfee Online Backup\MOBKbackup.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell Backup and Recovery\sftservice.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: ZAtheros Wlan Agent - Atheros - C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe
--
End of file - 11245 bytes
 
DDS logs
 
DDS.txt
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 10.0.9200.17028
Run by Ron and Karen at 12:03:10 on 2014-08-29
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.3965.2868 [GMT -4:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\dwm.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\mfevtps.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files\Classic Shell\ClassicStartMenu.exe
C:\Windows\helppane.exe
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
C:\Program Files\McAfee\MAT\McPvTray.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Users\Ron and Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\89NEVL99\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\RuntimeBroker.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\McAfee\Platform\Core\mchost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://dell13.msn.com
mStart Page = about:blank
mWinlogon: Userinit = userinit.exe,
BHO: ExplorerBHO Class: {449D0D6E-2412-4E61-B68F-1CB625CD9E52} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
BHO: Webroot Vault: {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} -
BHO: ClassicIEBHO Class: {EA801577-E6AD-4BD5-8F71-4BE0154331A4} - C:\Program Files\Classic Shell\ClassicIEDLL_32.dll
TB: Webroot Toolbar: {97ab88ef-346b-4179-a0b1-7445896547a5} -
TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [mcpltui_exe] "C:\Program Files\Common~1\McAfee\Platform\mcuicnt.exe" /platui /runkey
mExplorerRun: [BtvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
mPolicies-System: DisableCAD = dword:1
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {43699cd0-e34f-11de-8a39-0800200c9a66} - {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} -
IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{F3459C99-E539-403E-966B-FBDE2C1DF6B5} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{F3459C99-E539-403E-966B-FBDE2C1DF6B5}\2375942554730333 : DHCPNameServer = 192.168.1.254
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\MSC\McSnIePl.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
x64-mStart Page = about:blank
x64-BHO: ExplorerBHO Class: {449D0D6E-2412-4E61-B68F-1CB625CD9E52} - C:\Program Files\Classic Shell\ClassicExplorer64.dll
x64-BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
x64-BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-BHO: Webroot Vault: {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} -
x64-BHO: ClassicIEBHO Class: {EA801577-E6AD-4BD5-8F71-4BE0154331A4} - C:\Program Files\Classic Shell\ClassicIEDLL_64.dll
x64-TB: Webroot Toolbar: {97ab88ef-346b-4179-a0b1-7445896547a5} -
x64-TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer64.dll
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /MAXX4
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [QuickSet] c:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [BtPreLoad] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtPreLoad.exe"
x64-ExplorerRun: [BtvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
x64-mPolicies-System: DisableCAD = dword:1
x64-IE: {43699cd0-e34f-11de-8a39-0800200c9a66} - {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} -
x64-IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
x64-IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\McAfee\MSC\McSnIePl64.dll
x64-Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2013-4-30 652344]
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\Drivers\mfehidk.sys [2013-9-24 784760]
R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\System32\Drivers\mfewfpk.sys [2013-9-24 346760]
R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [2013-10-26 335064]
R2 mcpltsvc;McAfee Platform Services;C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [2013-10-26 335064]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2013-10-26 219752]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\Windows\System32\mfevtps.exe [2013-10-26 189912]
R3 BTATH_BUS;Qualcomm Atheros Bluetooth Bus;C:\Windows\System32\Drivers\btath_bus.sys [2012-12-28 33944]
R3 cfwids;McAfee Inc. cfwids;C:\Windows\System32\Drivers\cfwids.sys [2013-9-24 70592]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\Drivers\MBAMSwissArmy.sys [2014-8-29 122584]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\System32\Drivers\mfefirek.sys [2013-9-24 522360]
R3 RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader;C:\Windows\System32\Drivers\RtsUVStor.sys [2013-4-30 315536]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-4-30 683664]
R3 SmbDrvI;SmbDrvI;C:\Windows\System32\Drivers\Smb_driver_Intel.sys [2013-4-30 32136]
S0 mfeelamk;McAfee Inc. mfeelamk;C:\Windows\System32\Drivers\mfeelamk.sys [2013-9-24 69344]
S1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-4-30 92536]
S1 MOBKFilter;MOBKFilter;C:\Windows\System32\Drivers\MOBK.sys [2013-10-26 66040]
S2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-4-30 98208]
S2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe [2012-12-28 226944]
S2 dfc86759;Performancer;C:\Windows\System32\rundll32.exe [2012-7-25 51712]
S2 HomeNetSvc;McAfee Home Network;C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [2013-10-26 335064]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-4-30 14904]
S2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-4-20 635104]
S2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2013-4-30 165760]
S2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-8-29 1809720]
S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-8-29 860472]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [2013-10-26 335064]
S2 McAPExe;McAfee AP Service;C:\Program Files\McAfee\MSC\McAPExe.exe [2013-10-26 560128]
S2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [2013-10-26 335064]
S2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [2013-10-26 335064]
S2 McPvDrv;McPvDrv Driver;C:\Windows\System32\Drivers\McPvDrv.sys [2013-10-26 76064]
S2 mfecore;McAfee Anti-Malware Core;C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe [2013-10-26 1041192]
S2 MOBKbackup;McAfee Online Backup;C:\Program Files (x86)\McAfee Online Backup\MOBKbackup.exe [2010-4-13 231224]
S2 RtkAudioService;Realtek Audio Service;C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [2013-4-30 201872]
S2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [2013-7-6 1915480]
S2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2013-4-30 364416]
S2 ZAtheros Wlan Agent;ZAtheros Wlan Agent;C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe [2013-4-30 81536]
S3 AthBTPort;Qualcomm Atheros Virtual Bluetooth Class;C:\Windows\System32\Drivers\btath_flt.sys [2012-12-28 89320]
S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\Drivers\btath_a2dp.sys [2012-12-28 345832]
S3 btath_avdt;Qualcomm Atheros Bluetooth AVDT Service;C:\Windows\System32\Drivers\btath_avdt.sys [2012-12-28 115432]
S3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\Drivers\btath_hcrp.sys [2012-12-28 179432]
S3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\Drivers\btath_lwflt.sys [2012-12-28 77464]
S3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\Drivers\btath_rcp.sys [2012-12-28 136424]
S3 BtFilter;BtFilter;C:\Windows\System32\Drivers\btfilter.sys [2012-12-28 578792]
S3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
S3 DellRbtn;Airplane Mode Switch;C:\Windows\System32\Drivers\DellRbtn.sys [2013-4-30 10752]
S3 HipShieldK;McAfee Inc. HipShieldK;C:\Windows\System32\Drivers\HipShieldK.sys [2014-7-16 197704]
S3 IntcDAud;Intel® Display Audio;C:\Windows\System32\Drivers\IntcDAud.sys [2013-4-30 342528]
S3 MBAMProtector;MBAMProtector;C:\Windows\System32\Drivers\mbam.sys [2014-8-29 25816]
S3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\Drivers\mwac.sys [2014-8-29 64216]
S3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\Drivers\mfeavfk.sys [2014-1-27 311856]
S3 mfencbdc;McAfee Inc. mfencbdc;C:\Windows\System32\Drivers\mfencbdc.sys [2014-3-18 441264]
S3 mfencrk;McAfee Inc. mfencrk;C:\Windows\System32\Drivers\mfencrk.sys [2014-3-18 96592]
S3 SmbDrv;SmbDrv;C:\Windows\System32\Drivers\Smb_driver_AMDASF.sys [2013-4-30 28040]
.
=============== Created Last 30 ================
.
2014-08-29 15:38:31 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-08-29 15:38:13 91352 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-08-29 15:38:13 64216 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-08-29 15:38:13 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-08-29 15:38:13 -------- d-----w- C:\ProgramData\Malwarebytes
2014-08-29 15:38:13 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-08-18 20:50:39 -------- d-----w- C:\Program Files (x86)\COupSCAenner
2014-08-18 20:22:20 -------- d-----w- C:\Windows\pss
2014-08-18 19:48:58 -------- d-----w- C:\Program Files (x86)\Citrix
2014-08-18 19:46:57 -------- d-----w- C:\Users\Ron and Karen\AppData\Local\Citrix
2014-08-18 00:32:19 71168 ----a-w- C:\Windows\System32\drivers\hdaudbus.sys
2014-08-18 00:30:08 35480 ----a-w- C:\Windows\SysWow64\TsWpfWrp.exe
2014-08-18 00:30:08 35480 ----a-w- C:\Windows\System32\TsWpfWrp.exe
2014-08-17 19:40:45 712192 ----a-w- C:\Windows\System32\aepdu.dll
2014-08-17 19:40:44 556544 ----a-w- C:\Windows\System32\aeinv.dll
2014-08-17 19:38:18 10116608 ----a-w- C:\Windows\System32\twinui.dll
2014-08-17 19:38:16 8857600 ----a-w- C:\Windows\SysWow64\twinui.dll
2014-08-17 19:38:15 2146304 ----a-w- C:\Windows\System32\actxprxy.dll
2014-08-17 19:38:14 2885632 ----a-w- C:\Windows\System32\msi.dll
2014-08-17 19:38:14 2416128 ----a-w- C:\Windows\SysWow64\msi.dll
2014-08-17 19:38:13 2306560 ----a-w- C:\Windows\System32\authui.dll
2014-08-17 19:38:12 2037760 ----a-w- C:\Windows\SysWow64\authui.dll
2014-08-17 19:38:11 754176 ----a-w- C:\Windows\SysWow64\actxprxy.dll
2014-08-17 19:38:11 393216 ----a-w- C:\Windows\System32\msihnd.dll
2014-08-17 19:38:11 295424 ----a-w- C:\Windows\SysWow64\msihnd.dll
2014-08-17 19:38:11 112984 ----a-w- C:\Windows\System32\consent.exe
2014-08-17 19:37:54 694272 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2014-08-17 19:37:54 1312768 ----a-w- C:\Windows\System32\rpcrt4.dll
2014-08-17 19:37:42 94552 ----a-w- C:\Windows\System32\drivers\mountmgr.sys
2014-08-17 19:37:42 328024 ----a-w- C:\Windows\System32\drivers\Classpnp.sys
2014-08-13 17:35:06 262312 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10244.bin
2014-08-09 21:59:59 10924376 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{9000256F-896E-4D45-9407-57B5D5703751}\mpengine.dll
2014-08-09 19:26:38 1031560 ------w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{0C821577-001F-4C95-8184-6F1EF7737DAF}\gapaengine.dll
2014-07-31 21:51:23 -------- d-----w- C:\Users\Ron and Karen\AppData\Local\ElevatedDiagnostics
.
==================== Find3M  ====================
.
2014-06-30 22:42:56 394240 ----a-w- C:\Windows\System32\devinv.dll
2014-06-30 22:42:48 87552 ----a-w- C:\Windows\System32\aepic.dll
2014-06-26 20:53:24 703968 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-06-26 20:53:24 105440 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-06-19 02:12:11 2239488 ----a-w- C:\Windows\System32\wininet.dll
2014-06-19 02:12:02 915968 ----a-w- C:\Windows\System32\uxtheme.dll
2014-06-19 02:12:02 53760 ----a-w- C:\Windows\System32\UXInit.dll
2014-06-19 02:10:33 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2014-06-19 02:10:28 67072 ----a-w- C:\Windows\System32\iesetup.dll
2014-06-19 02:10:28 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2014-06-19 02:09:55 1508864 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-06-19 00:53:52 1766400 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-06-19 00:53:42 44032 ----a-w- C:\Windows\SysWow64\UXInit.dll
2014-06-19 00:52:46 2863616 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-06-19 00:52:42 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-06-19 00:52:42 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2014-06-19 00:52:19 1440768 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-06-19 00:33:44 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2014-06-19 00:30:35 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-06-18 22:05:00 534528 ----a-w- C:\Windows\SysWow64\uxtheme.dll
2014-06-17 23:27:37 1440256 ----a-w- C:\Windows\SysWow64\osk.exe
2014-06-17 23:24:48 1557504 ----a-w- C:\Windows\System32\osk.exe
2014-06-11 04:18:14 4038144 ----a-w- C:\Windows\System32\win32k.sys
2014-06-06 14:06:38 596480 ----a-w- C:\Windows\System32\qedit.dll
2014-06-06 10:17:56 497152 ----a-w- C:\Windows\SysWow64\qedit.dll
2014-06-02 22:33:45 265216 ----a-w- C:\Windows\System32\InkEd.dll
2013-08-28 22:09:29 9842040 ----a-w- C:\Program Files (x86)\Common Files\wruninstall.exe
.
============= FINISH: 12:04:00.60 ===============
 

 
 

A: Not exactly sure what computer is infected with but boots only to safe mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
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*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/546184 <<< CLICK THIS LINK
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.Please do this even if you have previously posted logs for us.If you were unable to produce the logs originally please try once more.If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.
Thank you for your patience, and again sorry for the delay.
***************************************************
We need to see some information about what is happening in your machine. Please perform the following scan again: Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.DDS.com Download LinkDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results. Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control can be found HERE.As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

2 more replies
Answer Match 98.28%

My computer started displaying the System Tool pop up and the dreadful blue screen that said there was an error within the computer and the program was closing to save it (paraphrased of course-the screen came and went so fast)it then said if recent hardware had be installed try uninstalling it then it restarted. It went from that to now only being able to boot in safe mode. Now the wireless network is disabled...it says connection status unknown- the dependency service or group failed to start.
DDS (Ver_10-12-12.02) - NTFSx86 MINIMAL
Run by msladydebbie at 23:09:48.71 on Wed 03/02/2011
Internet Explorer: 8.0.6001.18975 BrowserJavaVersion: 1.6.0_21
Microsoft? Windows Vista? Home Basic 6.0.6002.2.1252.1.1033.18.2813.2347 [GMT -6:00]

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\Explorer.EXE
C:\Users\msladydebbie\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

==... Read more

A:Infected With System Tool Computer Only Boots In Safe Mode

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues. If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Thanks and again sorry for the delay. We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scr DDS.pifDouble click on the DDS icon, allow it to run. A small box will open, with an explaination about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that... Read more

26 more replies
Answer Match 87.36%

XP Pro SP3 machine boots fine normally but can not get past the driver loads in safe mode. It just starts over. Seems to stop at the MUP.sys line. I've copied in a different MUP.sys file but it didn't help.
Original problem is something is starting up about 9 instances of Windows Explorer in full screen on multiple advertising sites and hanging the PC for a while. Also get memory location errors popping up at regular intervals. Memory test is good and the sticks are now 4 days new but still get the errors that don't hang anything but the messages just reoccur.  
Ran Malwarebites and deleted old user profiles, temp files and got Windows updates current. Didn't see any odd programs installed or notice any crazy processes but haven't sorted each little one out yet. Have antivirus on it but not detecting anything.

A:XP Pro Infected boots OK but not booting into safe mode

Video card or internal?

2 more replies
Answer Match 86.52%

Hello,I am dealing with a problem a few days now and I can't find a solution for it.When i boot my pc, windows load to desktop and after a minute or so i get a blue screen with the error message:QUOTESTOP: 0x0000008E (0xC0000005, 0x80635AC1, 0xB490796C, 0x00000000)Also nod32 icon was red but i couldn't click on it (windows were buzy loading other programs).I booted pc in safe mode and tried to run nod32 but it wouldn't start. I uninstalled it and tried to install Kaspersky but due to safe mode i couldn't install it. I then downloaded malwarebytes and run a full scan.This is the log from the scan:QUOTEMalwarebytes' Anti-Malware 1.44Database version: 3554Windows 5.1.2600 Service Pack 2 (Safe Mode)Internet Explorer 6.0.2900.218014/1/2010 12:46:54 ???mbam-log-2010-01-14 (00-46-54).txtScan type: Full Scan (C:\|G:\|H:\|)Objects scanned: 554114Time elapsed: 1 hour(s), 37 minute(s), 26 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 6Registry Values Infected: 3Registry Data Items Infected: 1Folders Infected: 2Files Infected: 4Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft&#... Read more

A:Infected, Blue Screen, PC only Boots in Safe Mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 86.52%

I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.
 

More replies
Answer Match 84%

hey guys,

I recently did a repair of windows because i could not boot the computer at all. The repair seems to have worked because now i can atleast get to the XP loading screen.

However, it is now booting in safe mode ONLY. no matter what i pick (i.e start windows normally, last known config that worked etc.) it boots in safe mode.
The setup from the repair is attempting to finish but it's unable to do so in safe mode.

I can't actually DO anything in safe mode, because the message comes up that windows setup cannot complete in safe mode so i have to restart the computer.

Could someone help me boot my computer normally so windows can finish it's setup?

Thank you

A:Computer Only Boots In Safe Mode

I should add that before i did the windows repair i did use MSconfig to boot in safe mode. Starting to think that was a mistake.

3 more replies
Answer Match 84%

I have a PC that the only way to boot into Windows XP, is by booting into Safe Mode. If I don't boot it into Safe Mode, it will try to boot normally but it would freeze/hang at the Windows XP splash screen (where the blue bar is going across from left to right) and then there is nothing on the screen (no image). It just disappears. Once this happens, I noticed that the HD activity light in front of the case would not blink/light up.

What can be the cause to this problem? Again, I can boot into safe mode only. "last known configuration" also wont help.

Thanx in advance guys.

A:Computer only boots in safe mode

Hi, in safe mode open a command prompt and type chkdsk /r press enter say "y" to run chkdsk at boot after volume in use message. Reboot to take effect and be patient can take hours to run.

8 more replies
Answer Match 84%

Hi, my computer is currently only booting into safe mode. Normal mode freezes with a black screen before Windows logo comes up.

I tried running a memtest, but it kept freezing at 1%. I tried running ultimate boot disk as well, but the program froze as well. This is such a peculiar issue that i wasn't even sure on how to start searching for answers.

As well, i ran Spybot and cleaned up a few cookies, but nothing major appeared.

Recent events include placing a HDD into the computer that i had taken out and put in an external casing (which had worked just fine days before when it was in the computer).

I hope someone can provide some insight/first steps. Thanks in advance.

More replies
Answer Match 84%

Husband upgraded my puter yesterday. New mother board (MSI P5N SLI Platinum, graphics card (VGA Asus EN8800 GT/G/HTDP/512M RT), more/new ram (4GB Ram Corsair 1GBx4 240P Twin2X2048-6400C4) and new processor (CPU Intel/C2Q Q6700 2.66G 775 65N), and a CPU Cooler/Arctic P4/ACFZ7-PRO R. Will only boot up in safemode or safemode with networking. As it boots up a screen pops up that "appears" to be telling me why, but it goes off so quick I can't read it. Is there a way to freeze that screen so it can be read? Surely there's some kind of "log in log" that tells you this somewhere in XP?? After booting up for the 1st time we had 2 question marks in the device mgr and we finally got it so there are none. But still it will only boot up in safe mode. We're thinking that boot up screen will tell us what the problem is. I called MSI and they said I'd just have to re format my hard drive. I'll lose SO much stuff!! They said it's something to do with a new mother board not doing something..with my old hard drive. We got this mother board so I wouldn't have to get a new hard drive..ie sata hard drive. Please help? Thank you
 

A:computer only boots in safe mode

I think hitting the pause break key will allow you to read the message.
 

2 more replies
Answer Match 84%

I have absolutely no idea why my computer is doing this, can you please help?

Here's a HJT log.
Logfile of HijackThis v1.99.1
Scan saved at 11:00:19 AM, on 7/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\HJT\HijackThis.exe

O2 - BHO: bho2gr Class - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [kav] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - Startup: Rainlendar.lnk = C:\Program Files\Rainlendar\Rainlendar.exe
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
O4 - Global Startup: GetRight - Tray Icon.lnk = C:\Program Files\GetRight\getright.exe
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
... Read more

A:Computer only boots to safe mode

Have you tried msconfig? Go to start then run and type 'msconfig' and make sure Normal Startup is selected.
Anthony
 

3 more replies
Answer Match 84%

My computer will only fully load windows if I boot in safe mode.  Otherwise, it only allows me to the login screen and after I enter my password, it goes to a black screen and just sits there.  There is not CTRL-ALT-DEL capability or anything.  It's like Windows stalls after you enter your password.  The only thing that works is the cursor will move around.  Nothing else works.  Tried resetting BIOS to default, tried system restore to a couple of earlier points, nothing seems to be working.  I installed FARBAR, ran it, and here are my logs.  Any help would be greatly appreciated:
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:31-12-2015
Ran by Admin (administrator) on ADMIN-HP (01-01-2016 12:30:36)
Running from C:\Users\Admin\Downloads
Loaded Profiles: Admin (Available Profiles: Admin & Babysitter & April's iPhone & John's iPhone)
Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: FF)
Boot Mode: Safe Mode (with Networking)
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(Microsoft Corporation) C:\Windows\... Read more

A:Computer only boots in safe mode

Greetings jdurbin79 and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter proble... Read more

12 more replies
Answer Match 84%

Hi i just installed a fresh version of windows xp on my compaq presario 5200SR computer... yes i know its old... but when i turn the computer on it stays at the compaq screen.. when i look at the case the light goes from green to orange... anyone know how i would be able to get out of this mode? help would be appreciated greatly :)

A:Computer boots into safe mode...

btw ive tried removing the cmos battery and it still didnt do anything ... i also tried looking for the switches on the mobo.. (i forget what their called.) cant find it... any help would be much appreciated.

14 more replies
Answer Match 83.16%

My company is running about 9 computers on a Windows 2000 server ethernet network. This morning 3 of the computers (Dell Dimension 2350 Windows XP Service Pack 1) booted to the safe mode menu. Even though I chose all options:
1. Safe Mode
2. Safe mode w/networking
3. Safe mode w/command prompt
4. Last known good configuration
5. Start windows normally
the computers kept rebooting to the safe mode menu. Also I noticed that the computers would not shut down even trying to do a hard shut down.

Does anyone have any advice?

Thank you in advance.

A:computer boots to safe mode menu

Download and run Ad Aware from lavasoft. They may have shared an email that contained a link that dloaded spy/ad software.

8 more replies
Answer Match 83.16%

I have tried start normally, it comes up in safe mode. So far no matter what I do I cannot get past safe mode. It worked great until I shut it down last evening. This afternoon it will only boot up in safe mode. I tried to run my antivirus from safe mode but it will not run.
Any ideas will be appreciated.
sluggo123

A:[SOLVED] computer always boots up in safe mode

Hi sluggo123, try running msconfig to see if 'Normal startup' is selected.

3 more replies
Answer Match 83.16%

Hello,
 
This was one of those occasions where 2-year old toddler, glass of water, and laptop should not have come together...  My wife may or may have added to the problems by chaos the battery out of the computer immediately after water hit laptop but before turning it off.
 
Result is a laptop (running Windows Vista) that won't boot in normal mode. But it will run in safe mode.  Running chkdsk (okay, I accept that might be a bit old-school) it seems there are problems on the hard drive - the volume bitmap is incorrect and there are problems with the file system, and I'm hoping I can fix them if I can boot up from a USB stick.
 
But here's the strange thing - when I try and boot from a Windows Vista installation (on a USB), after selecting the option to boot from USB stick, the computer displays for a long time a black screen saying 'loading Windows' and then, when it flicks to the light blue of the Windows start-up screen, power cuts and the computer switches off.  [I've double-checked and the USB seems to work on another laptop]
 
The laptop doesn't seem hot at all, so I don't think it's to do with overheating.  Might it be to do with power supply?
 
Any ideas? 
 
Thanks
Saamah

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Answer Match 82.32%

SOLVED
--- Somehow my startup selection in msconfig was switched to selective, switching to normal fixed everything. Case closed. ---
 
This morning my computer booted abnormally fast, like 3 or 4 times as fast as normal. The window style is the classic windows 98 look, the sidebar is bright white with only a couple gadgets, most external devices (speakers, ethernet, webcam) won't connect. Every single startup service in msconfig has been enabled for some reason. In my System window, processor and memory are listed as "not available". In fact, many things just don't seem to work or are not available. Running sfc /scannow just told me it couldn't start.
It feels like safe mode but it isn't. Resolution is correct on both monitors, but there is no option for aero. Last time I used the computer all I did was enable a logitech startup service for my keyboard, install python, and run some python scripts.
Windows Vista 64 SP2, 4gb memory, radeon 4850, Intel Q6600 2.4 GHz. Six year old computer with no hardware upgrades. I tried a system restore but that only gives an error that system restore isn't functioning. Malwarebytes says I'm clean.
Any suggestions are greatly appreciated.

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Answer Match 82.32%

Hi, i have read posts on this site and am confident in the help you could give.

Problem: I am running Vista 32 bit operating system and currently my computer will only boot up in safe mode. If i try to boot in normal mode it goes to a black sreen and sits there. It gives no error msg.

History of what happened: My computer would sometimes turn on, and sometimes not. Finally it would just about never turn on. So i installed a new Power Supply. Computer turns on fine now, but it said the computer was not shut down properly and i had to run some repair program. That did not help. It will not give me the option to do a system restore. I ran malwarebytes and that did not find anything. Super Antispyware found a hkcer.exe broken file association in the registry which i removed. As you can see i can do a safe mode with ntwking. Any help would be greatly appreciated.

Thanks.

A:Computer only boots in Safe Mode after installing Pwr Supply

im no expert ,but do fix other people computers in my spare time ,if it were mine or on my work desk . the first thing i would try is ,in safe mode uninstall the video device drivers and reboot the computer ,

11 more replies
Answer Match 82.32%

The computer was displaying pop ups and running very slowly.  I ran Eset and Malwarebytes Anti-rootkit.  Both found several infections.  While Malwarebytes was running the computer screen displayed a blank screen with many different colored pixels then the computer shut down.  After that, the machine will only boot into Safe Mode.  Every time I try to start the machine normally it gets to the Windows splash screen then turns itself off.  I ran several more virus scans in Safe Mode and found some more infections but it still will not boot.  Even when I boot up to the Windows 7 CD and choose Repair the computer will turn itself off.  I ran a program called MBR-Check to see if the MBR was corrupt but it says it's fine.  Please help!

A:Computer boots to Safe Mode only after virus removal

Please re post this here...http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/If I move you will not get notified of replies.

1 more replies
Answer Match 82.32%

http://www.bleepingcomputer.com/forums/t/586028/computer-boots-to-command-propmt

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Answer Match 82.32%

Here is the note:

We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

A couple days ago, I clicked to watch video and screen came up and everything froze up. So, I rebooted computer. It boots to this screen every time. None of the safe mode options works. One time, it said I was missing WINDOWS/SYSTEM/system32/CONFIG . This is a laptop and the CD drive does not work. I have tried a external CD drive to recovery and it will not boot off this CD. Also, I have tried to boot Ultimate Boot Disk and this will not work.

Any Suggestions? I would believe my files are still on the drive but the Windows files need to be reloaded.

Please advise as soon as possible. Thank you again for your immediate help because it would be greatly appreciated.

In addition, I have tried changing BIO settings and Have restored to default.

Thanks again .

Smirk

A:Computer Boots to Safe Mode Screen Everytime

Without a working cd drive or a bootable external cd drive I don't know of any way this can be repaired. Do you have access to another cd drive that would fit into the laptop temporarily (borrow)? Is the BIOS set to boot from CD first in the Boot Order?

Karaokeman

8 more replies
Answer Match 82.32%

First some background.

Last weekend my laptop (Lenovo U460) started overheating and crashing. It has run loud and hot since I bought it, and this model has a known issue with the video adapter that makes it crash if it is set to the highest performing mode. I realized yesterday that one of the vents on the bottom of the laptop was clogged with dust, so I used canned air to blow it out, and blew into the other intake and outlet vents, and got rid of lots of dust. It has run much quieter and cooler today, but has still crashed once, I think from overheating. I don't know if this has anything to do with the problem that cropped up today, but there it is.

Now a little more background.

A few months ago my neighbor reinstalled Windows for me. Last Friday as I was leaving work I shut down my computer and it installed a dozen or so updates.

Today something strange happened: Java ran an update, and then Windows 7 Service Pack 1 was installed, followed by about 140 updates. When I check for updates it now says it is up to date. I don't know why the Service Pack wasn't already installed, but after the service pack installed (and before the other updates installed) my computer started booting up in safe mode -- at least that's what it looks like. The resolution is much rougher, and my second monitor won't work. But I'm able to open Microsoft Office programs and use the internet and everything.

I was hoping that after all of the updates it would boot up in normal mode again... Read more

A:My computer automatically boots in safe mode without prompt...and more

Hi and welcome to SevenForums,
Did anyone remove the back and blow it out,
Blowing dust back and forth really isn't cleaning it's just shifting it around,
if a bunch came out somehow imagine how much is trapped inside
Cheers.

7 more replies
Answer Match 81.48%

I have recently installed a new hard drive and re-installed all my old programs.
Everything works fine except InCD packet writing utility. With InCD installed my PC gets through the POST test then hangs on the Autoexebat file before booting into Safe Mode.
If I uninstall InCD the PC boots ok and is stable.
Any ideas for a cure would be appreciated.
My OS is Win98SE. My Anti virus and spyware programs are up to date.
I have defragged the HD and generally cleaned up elsewhere.
 

A:Solved: With InCD installed computer boots to Safe Mode

10 more replies
Answer Match 81.48%

Help!!!
my HP laptop has stopped working, freezing whenever i try to open any program.
It however works fine in SAFE mode, but with limited functionality.
what do i do.
can it be fixed without disk?

A:Computer boots in SAFE mode, but freezes on home if boot normally

Hello and welcome eklassie mate just run these in safe mode

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

and
http://www.sevenforums.com/tutorials/433-disk-check.html

A few more system specs would be good too my friend

3 more replies
Answer Match 80.64%

After removal Antivirus Security Pro virus with Malwarebytes Anti-Malware and SpyHunter 4 my e-mail AOL stopped working. I tried to restore the Dell Studio 540 computer to an earlier date. It did not help. I tried several earlier dates in safe mode. After that Windows 7 boots only in Safe mode whatever I do (msconfig, services.msc...). I conducted all diagnostics via F12 - everything is OK; F8 - reboot in normal mode - it does not, again in safe mode. 

A:After removal Antivirus Security Pro virus computer boots only in safe mode

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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

2 more replies
Answer Match 80.64%

This place I've heard, has an excellent reputation for helping poor technologically impaired haha, I hope I leave with that reputation in my head as positive still.

Anyways
A trojan on the computer is wrecking havoc
I had Symantec Security which kinda sucks and failed me.

Computer, loads up to desktop, everything seems fine, then it promptly BSOD about 2 minutes later.

Computer is able to start in Safe Mode.

I tried a restore point to before I was wrecked by the trojan. No avail
System recovery is also not an option, I have no Windows reinstall disks. (It is a rig, cousin built it, I'm going to see if I can get the disks) but in the mean time, I rather try to save my computer instead of renewing everything. Nom'sayin.
I have my sibling's computers for files too, if deleting a certain file then replacing it with one from another computer would work then yea, that's available as an option

Unable to launch Symantec Security in Safe Mode


.
DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.4.1
Run by Anthony at 17:28:44 on 2012-08-02
Microsoft Windows 7 Enterprise 6.1.7601.1.1252.1.1033.18.8190.6990 [GMT -5:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Symantec Endpoint Prot... Read more

A:Computer boots to desktop, then shortly BSOD (Safe Mode Works)

Hello junkfooded,


Quote:




A trojan on the computer is wrecking havoc
I had Symantec Security

Computer, loads up to desktop, everything seems fine, then it promptly BSOD about 2 minutes later.




Did Symantec detect and attempt to remove or quarantine anything? What symptoms were you experiencing before this happened?

19 more replies
Answer Match 80.64%

This place I've heard, has an excellent reputation for helping poor technologically impaired haha, I hope I leave with that reputation in my head as positive still.

Anyways
A trojan on the computer is wrecking havoc
I had Symantec Security which kinda sucks and failed me.

Computer, loads up to desktop, everything seems fine, then it promptly BSOD about 2 minutes later.

Computer is able to start in Safe Mode.

I tried a restore point to before I was wrecked by the trojan. No avail
System recovery is also not an option, I have no Windows reinstall disks. (It is a rig, cousin built it, I'm going to see if I can get the disks) but in the mean time, I rather try to save my computer instead of renewing everything. Nom'sayin.
I have my sibling's computers for files too, if deleting a certain file then replacing it with one from another computer would work then yea, that's available as an option
I'll post anything you ask for, Event Logs, Diagnostics, etc.

A:Computer boots to desktop, then shortly BSOD (Safe Mode Works)

Quote:




A trojan on the computer is wrecking havoc




Due to Forum Rules we cannot assist or comment on Virus removal here. Please click on the link in my signature for Virus/Malware Help and do those things and post in that section of the forum.

2 more replies
Answer Match 80.64%

Fist of all sorry if this is in the wrong forum but couldn't find a BIOS section.

I have a weird problem that started early today when I was playing World of Warcraft. The screen froze mid game and after a few seconds the computer rebooted. It loaded fine so I went back on the game, only for the same thing to happen 30 seconds later.

Now when I start the computer, the boot screens are very glitchy, with lots of random characters all over the screen (background is full of "$" signs) and then words are unreadable due to seeminly switched characters. Even the Dell screen at the very start has red vertical lines cutting through it. On top of that, the computer wont boot all the way into windows unless I start it in safe mode. It gets to just before the log on screen and then I get a blue screen of death, with an error about nvlddmkm.sys. After looking around I found this was related to the video card bios so I did the usual, uninstall old ones, install freshly downloaded ones, no joy.

After more searching, I also tried resetting the BIOS by removing the CMOS battery, which did reset the BIOS as the date/time had to be put in again, but still got the same graphical glitches. Even the BIOS menu has these red vertical lines running down it, but the text is readable.

I'm unsure what to try next? Is it likely a hardware problem?
 

A:Computer only boots fully in safe mode, glitchy boot screens

Hi try updating your graphics driver from either your computer makers support site for your model or from nvidia's support site
 

1 more replies
Answer Match 80.64%

No sure if this is in the right place.

I had a problem with the computer earlier where I was browsing in firefox then it would keep on closing so each time i restarted it and it got to a certain point where the computer would restart.

Then the machine decided not to get into windows but would get as far as the safe working mode so i clicked safe mode and it keeps on going in a circle eg chose safe mode then restarts then asks if i want to start safe mode etc again and again. MSE had found a trojan and told me about it so i said to remove it and thats what caused what ive described. Ive tried using the windows cd but when i tried it earlier it still didnt help as the computer would still reboot after say 5 minutes.

What else is there I could try

More replies
Answer Match 75.18%

Hi,
I am using Compaq Pressario P4 PC with ?Windows XP Home edition? Operating System installed on it. The issue that I am facing is as follows:
- One day, audio was not working with PC. My hard disk drive was close to full, so, I thought of uninstalling couple of unnecessary programs. While doing so, I stopped uninstallation in middle by pressing back button, then, uninstallation process hanged. After that I also tried rollback of soundMAX digital audio driver and again I selected back button and this also hanged. Please note that I had inserted the restore CD in upper CD drive to search the audio driver file. Then, I started the computer through hard reset. After that first it went in restore mode, exited that, Windows Logo came and after that there was just a blinking cursor at top left corner and nothing would happen after that.
- Then I called one PC technician for data recovery from my hard drive. He took my hardrive out of the PC and connected it via USB adaptor to my laptop. The hard drive could be detected and we started data copying from hard drive to laptop. However after every 3-4 minutes, hard drive used to hang and then we had to take out the hard drive cable, again reconnect. This we repeated multiple times to recover the important data from my hard drive.
- After that, hard drive was re-inserted in the PC. Since, after restart PC was not booting up (Windows Logo came and after that there was just a blinking cursor at top left corner ... Read more

A:PC doesn't boot in normal mode even after OS reinstallation,though,boots in safe mode

Yes, the hard drive may have become faulty and unreliable and therfore will soon fail completely. For confirmation, test it with the drive maker's diagnostic software for DOS.
The links are here: Start > All Programs > Accessories > System Tools

In Safe Mode, no third-party drivers are loaded. In Normal Mode, all those extra drivers being accessed on an already flakey drive is causing it to crash.

4 more replies
Answer Match 75.18%

Hi,

My laptop does not starts on normal mode it freezes on Booting. But it starts normal on Safe mode. I tried installing new windows 7 also but it freezes on the starting windows screen after installation file copy. I even tried Ubuntu 10.04 , it freezes on installation screen.

I need a solution for this problem

My Notebook details :

Model: Acer extensa 5230E (But in BIOS I can see 5630 - I have no idea about this because I bought this laptop on ebay)
OS : Windows Vista basic (32 bit German)

A:Acer extensa 5230e doesnot boots on normal mode but world on safe mode

Downloading UBCD which is in my signature.Burn the ISO Image to a blank CD using Imgburn (How to burn a ISO Image using Imgburn) burn at lowest speed. With the newly burned cd boot with the cd go to HDD>Diagnostics>The make and model of your hard drive, Seagate, Maxtor, Drive Fitness which is Hitachi, Or Western Digital. Perform a short and long test. Could also be called "Standard" and "Extended" test or also "Comprehensive" test. The Seagate hard drive test will work on most drives.

Seagate tools will work with some hard drives. If it doesn't with your hard drive try another.

4 more replies
Answer Match 74.76%

I booted into safe mode to delete something but my safe mode was black with safe mode writings on every corner I cant access task manager or anything and I cant boot into normal mode...help
 

A:Automatically boots me into sage mode (but safe mode is black)

Have you try proper procedure to enter in safe mode try the link below to enter in safe mode you will be able to delete stuff which you want
windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode
 

9 more replies
Answer Match 73.92%

The only changes I have made recently was installing some adobe products, I am currently unable to uninstall them completely. When attempting to boot normally the login screen appears and then the screen just goes black after a while to a flash of the blue screen and then restarts automatically. Any recommendations as to what I can do to work through this.
 

A:Vista boots up in safe mode but not in normal mode

Hi

The eventviwer (goto start then type eventvwr) system option would be giving a reason for the problem.
Most probably a driver update like display would be the problem.
Please do not try to delete any driver yourself as it may stop you from using the computer totally

you can go and try a system restore by restoring it to the date where you last remember all as working
System restore is accessible by clicking start and typing system restore.
There is no risk of loss of data when you run system restore(but avoid using a very old date as that will kill any new softwares installed)
 

3 more replies
Answer Match 73.92%

Hi all,

Windows 7 x64 does not boot into Safe Mode or Safe Mode with command prompt. Normal mode boots perfectly. Are there any suggestions on how to resolve this? I've tried startup repair and attempted fix boot, etc. No affect. The unit is free of infection. I also tried using SFC, but it said everything was fine. Any suggestions? Thanks

-Mike

A:Windows 7 only boots in normal mode, not safe mode

Download SUPERAntiSpyware Free for Home Users:http://www.superantispyware.com/SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware. Click the Preferences button. Click the Repairs tab. Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button. You may be asked to reboot your computer for the changes to take effect.If you upgraded Superantispyware to version 5.0, the instructions are a little different.From the Main Menu, click the Repairs button at the bottom.Scroll through the Repairs list and click on (highlight) Repair broken SafeBoot keyThen click the Repair Selected Item button.You may be asked to reboot your computer for the changes to take effect.

6 more replies
Answer Match 73.92%

windows xp sp3 boots in normal mode ..However when I boot in safe mode I get the blue screen of death.
When i ran the chkdsk /f or chkdsk /r command in normal mode it tells me the volume is in process and prompt me whether i would like to run the chkdsk on next restart. However chkdsk never gets started on next restart.

I ran the chkdsk (read only mode in the normal mode) and it says there are errors at stage 2 and cannot continue.
Before all this happened I was affected by malware/spyware. I ran the antispyware/antimalware and was able get rid of them..

Any help greatly appreciated...

A:windows xp sp3 boots in normal mode but not in safe mode

Phase 2: Checking indexes (directories) During this pass, Chkdsk examines each directory that is on the volume, checking for internal consistency and verifying that every file and directory that is represented by a file record segment in the MFT is referenced by at least one directory. Chkdsk confirms that every file or subdirectory that is referenced in a directory actually exists as a valid file record segment in the MFT and also checks for circular directory references. Finally, Chkdsk confirms that the time stamps and file size information for the files are up-to-date in the directory listings for those files. Just a guess...but the fact that chkdsk cannot run could mean MFT problems.http://www.pcguide.com/ref/hdd/file/ntfs/archMFT-c.htmlhttp://www.ntfs.com/quest14.htmSee data under Repair NTFS MFT at http://www.cgsecurity.org/wiki/Advanced_NT..._and_MFT_RepairI've had one bad MFT experience, I just did a clean install after deleting the partition. Some things cannot be repaired.Maybe others have better ideas...Louis

4 more replies
Answer Match 73.92%

I am running a Dell Dimension 8200 with XP Home SP2. Was working flawlessly until this a.m. when it would not reload icons after I tried to get back on from log-in screen. Shut it down and then found it would hang when trying to load windows on reboot. I get a black screen with only a mouse cursor visible when log-in screen should be coming up. No BSOD's or error messages seen. Boots fine in Safe mode, however. I have tried two systems restores and two "return to last working configuration to no avail. Scanned with McAfee Antivirus and Counterspy V2 antispyware - nothing bad detected. Very frustrating.

A:[SOLVED] XP boots in Safe Mode but not Normal Mode

in safe mode go into msconfig/startup
unticl all the boxes not m/soft related and see if it then boots normally
check the device manager for any yellow alongside of anything

8 more replies
Answer Match 72.66%

Hi Good day
 
 
I was able to boot in safe mode but when a boot my laptop normally it hangs up after the welcome logo appear..
it hangs in a black screen view with my cursor visible...
 
thank you in advance.......
 
I did some malware cleaning from the last week of July and then this symptoms happened...
 
as I suspected it happens from the start up app base to my own understanding on how it works fine when I disable some start up files
 
 
FWIW:  Link to prior Win 7 topic, http://www.bleepingcomputer.com/forums/t/504314/boots-in-safe-mode-but-not-normal-mode-please-help/ - Hamluis.

More replies
Answer Match 72.66%

HI,

I am having Dell workstation with PIV 3.2 GHz,1024 RAM 80 GB SATA HDD with Win XP Prof on it. When I boot the system, it function smoothly upto Windows logo after that only blank screen will appear and keyboard hangs.

When I started in safemode it works fine. I THOUGHT that it may be problem with AGP drivers and removed drivers from safe mode but still problem continues. Also I cleaned RAM slots & AGP card, but there is no use.

PLease help me to resolve this problem

A:XP boots in safe mode but not in normal mode

Warm welcome from TSF vnagendraprasad!!!

Well, definately sounds like a driver issue to me :P

boot into safe mode, and when it asks you for the option to do a system restore, click NO (clicking the no key brings you to system restore). do a system restore and try to revert back to before the problem started.

cd

1 more replies
Answer Match 72.66%

Hi Good day
 
 
I was able to boot in safe mode but when a boot my laptop normally it hangs up after the welcome logo appear..
it hangs in a black screen view with my cursor visible...
 
thank you in advance.......

A:Boots in Safe Mode - but not normal mode! Please help

Hi,
Operating system? What was the last thing you were able to do in normal operation? Do you have the installation disks?
Keep us posted

7 more replies
Answer Match 72.66%

I am trying to fix my father's desktop computer, which he seems to have sufficiently filled with Malware. I am having a very hard time dealing with this, and am hoping for some help. Here are some of the things I know so far: It is a Dell running XP. Currently, I cannot run task manager, either in normal or safe mode. I cannot install Hijack This, MalwareBytes, or any other program in an effort to remove anything. Some of the names I have run across are "AntiMalware Doctor", "Security Tool", as well as the "Microsoft Security Essentials Alert" (particularly when I try to run taskmgr or regedit in the normal mode). I have been able to access regedit when in Safe Mode with Command Prompt... That is as far as I have gotten. I found some junk that seems to be related, but each restart brings me the same "Microsoft Security Essentials Alert" when I reboot and try for the taskmanager. As I can't seem to run anything on the desktop, I am using my laptop to try to download any potentially useful programs and move them over with a jump drive, but nothing will load. Any thoughts or recommendations would be greatly appreciated!!!!!!!I was just able to run TDSS Killer in Safe Mode from the Command Prompt, which appeared to be successful. Here is the log... I hope I copied it in right, as it appears huge! TDSS rootkit removing tool 2.4.2.1 Sep 7 2010 14:43:442010/09/25 10:48:32.0734 ===============... Read more

A:Computer infected can't even run in Safe Mode!

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

2 more replies
Answer Match 71.82%

windows xp will not format c: very slow 3 hours 1% completed.
windows xp loaded but need cd to boot.
cannot boot in safe mode.
downloaded avast antivirus update disabled.
tried repair from windows xp no directories in c:, but c:\windows has directories, when I get to this point windows loads again.
this is a gateway md-stm200 LAPTOP.
I think it is a win32 virus not sure, I did a disk defrag and that is when it went all bad. here is my log






Logfile of random's system information tool 1.04 (written by random/random)
Run by Saint & Trish at 2008-10-14 11:34:08
Microsoft Windows XP Professional
System drive C: has 55 GB (97%) free of 57 GB
Total RAM: 375 MB (53% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:34:14 AM, on 10/14/2008
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ErrorSmart\ErrorSmart.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Documents and Settings\Saint & Trish\Desktop\RSIT.exe
C:\Program Files\trend micro\Saint & Trish.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = htt... Read more

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Answer Match 71.82%

My computer was running very slow and after calling the tech guys at the manufacturer, I was advised to use the Cisnet's System recovery solution and do a destructive recovery which does a quick reformat of the hard drive but recreates the original production configurations.
I did that and the process went ok till I got to the final reboot and then the system hung on the between the Windows XP screen and the log on screen - all I had was a black screen.

I rebooted in safe mode and got it to boot up and tried to get it running in normal mode but could not. Got an error message that said that the system config file was corrupted.

The computer will boot in safemode but not in normal mode. I don't have the windows Xp installation cd

What can I do?
 

A:only boots in safe mode

Sounds like you need a new hard drive....reformatting did not fix the system32 config error.
 

1 more replies
Answer Match 71.82%

My wife has a desktop with a lot of programs on it. She has numerous quilting and sewing designs and also internet games. The Pc operates on WinXP. The problem arises when she needs to reboot. The PC usually reboots in "safe mode" and then requires a number of attempts to restore it by going back to earlier dates until it is successful. When successful is shows that it has renamed a number of files. She also runs BounceBack system backups but we have never used it as "restore" eventully is successful. The tech at my computer store suggests re installing Win XP but that is not a preferable solution at this time. I have thougt of installing Registry Mechanic and running it but do not know if that is wise. I am willing to take the unit in for repair, other than re installing XP and do not know where to take it or whom to trust. Any suggestions appreciated. I live in Orange County, California and will supply additional info as reqluested.
Thanks
Sy

A:boots up in safe mode

Hi there and welcome to TSF.
The first thing you could try is making sure all your core files are intact and in the right place. Provided you have an SP2 disc, follow these steps (coutesy of Chauffeur2). If you don't have an SP2 disc you can find the instructions here.

Insert the Windows? XP CD in your drive. (Hold down the Shift Key to prevent it from starting.)

Go Start > Run ...in the box type in sfc /scannow ?please take note of the space between the sfc and the /.

This is the System File Checker...it will scan all the Windows? core system files to ensure that they are in their respective correct places, and if not replace them from the CD.

During the scan you may be asked to Insert the CD, if this happens just go retry and let it do its thing.

One important point: While sfc is running, it is not advisable to do any other work, or have any browsers/programs running on the computer, until the scan is complete. (This process will generally take around 45-65 minutes to complete).

Once finished, remove the CD and reboot your machine...all should be "Normal" (hopefully).

1 more replies
Answer Match 71.82%

Bought a 45g IDE drive. FDISK'd, Formated, and SYS's it, then ran in my backup tape, setting it up as a new C drive. Win 98 SE. Hangs during boot, but on re-boot, goes into Safe mode and works okay. Am I on the right track to think the problem is with a hardware device? Why would a device work on the old drive, but not on the new one? Old one is 2g, fat16. New, fat32. Tracking the bootlog, it hangs right after calling vmtd.vxd, which is a program for a parallel port camera attached. Don't understand why it all works on one drive, but not on the new one. Any ideas welcome. Thanks.
 

A:New HD only boots in Safe Mode

will it boot all the way up if you disconnect the camera? it's PnP, right?
 

2 more replies
Answer Match 71.82%

I bought my dell xps 8900 about a month ago and the pc will only boot into safe mode. I do not know what to do, could anyone help?

A:Only boots into safe mode

Version of Windows?

1 more replies
Answer Match 71.82%

Hi, i recently bought a system second hand, which worked ok for a while. About a month ago, it started having problems if I had a couple of things open (e.g. Firefox, notepad and My Documents) I would start 'remembering' whatever was open even if I closed it , it would still show on the screen even if the file or aplication was closed. When that happens windows explorer disappears.
A few days ago, my system would only boot into safe mode, however once it was up and running if I restarted it, it would boot normally. Now this happens every day - it's will boot normally after a boot into safe mode. I have tried restoring to a previous state but no luck.
I have Malwarebytes and SUPERAntiSpyware and the systems clean and I run my browser Sandboxed with Sandboxie.

Anyone have any ideas?

Thanks

Sorry, no error messages received>

System Information:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer: ECS
System Model: K7S5A
System Type: X86-based PC
Processor: x86 Family 6 Model 7 Stepping 1 AuthenticAMD ~1295 Mhz
BIOS Version/Date: American Megatrends Inc. 07.00T, 02/04/2001
SMBIOS Version 2.3
Memory: 384 Megabytes Usable Installed Memory
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
Hardware Abstraction Layer; Version = "5.1.2600.2180

A:Boots in Safe Mode then OK

Error messages?

System manufacturer and model?

Louis

2 more replies
Answer Match 71.82%

My laptop (XP pro) will only boot into safe mode. No matter what restore point I choose, as far back as three weeks ago, when I know it was booting correctly, it will not boot normally.

I suspected a particular software of causing the problem, but even when I have uninstalled it, I cannot start windows normally.

How can I fix windows so it boots?
 

A:boots to safe mode only

16 more replies
Answer Match 71.82%

Hey Guys,
I'm a newb here so dont bash me too hard haha
ok my problem is that i cant get WinXP to boot in normal everyday run of the mill windows.... it'll start in safe mode/s.m. with networking/etc etc...
When it goes to start it'll get to a point and then "blue screen of death" will appear for a split second then it'll reboot...i had this problem previously and fixed it(virus!)... but i have run everything i can think of Norton/Ad-Aware/etc etc and everything comes up clean...
I've checked a few things out from reading other posts (i.e. msconfig stuff) but nothing seems to work! Any help would be GREAT!!

Comp Specs(yes its an old turd! LOL):
Dell Dimension 4100 Series
Pent 3/1.10Ghz
128Mb Ram
Dual 40 Gig HD's (Seagate/Western Digital)
Geforce2 MX400
With DSL Internet
WinXP SP2
 

A:XP boots only in safe mode

15 more replies
Answer Match 71.82%

Hi I'm new here.
I have problem whit my pc... When I want to start it normally it's shuts down, but I can start it in safe mode?

windows xp prof sp3
AMD athlon 64 dual-core 4000+
ecs mcp61sm-gm mainboard
2gb ram
Please help me

A:Pc boots only in safe mode

Have you installed any new programs or hardware recently just before this happened?

Do you run a firewall and anti-virus?

1 more replies
Answer Match 71.82%

I just moved my computer to a new apartment and now it won't boot normally. Only boots in safe mode. When I boot in normal mode the system gets to the point where it normally goes to "Select User" but instead the screen goes blank for about 5 seconds and then my monitor turns off to power save mode. The hard drives continues to spin for about 30 seconds but nothing happens.

Here's what I've done to try fix:

Ran MSconfig and turned off all services, and all startup items.... Still freeze during boot.

Ran MSconfig again and turned everything off, booting in "diagnostic mode" with no services, no startup, no nothing.... still freezes during boot.

Ran Spybot search&destroy in safe mode. Found a couple of spyware, removed them... still freezes in startup.

Ran chkdsk from command prompt. No problems found.

Booted to Linux on second hard drive.. no problem.
The computer was working normal at the old apartment. No new devices, no new drivers, nothing different except the machine has been moved.

My next step is to copy everything important to a second hard drive and re-install XP. Unless someone out there knows a solution.

Thanks
Jeff

 

A:XP only boots in safe mode

6 more replies
Answer Match 71.82%

I just recently had to do a full restore due to a virus infection. After finally recovering files, docs, etc., I downloaded SP2 (I HATE SP3 - it has never failed to crash my system), and installed it. Now, Windows refuses to run normally - only in safe mode.

A:XP boots ONLY in safe mode

1) EXACTLY how did you do a full restore?
2) You absolutely should ALWAYS have the most recent service pack installed.

4 more replies
Answer Match 71.82%

Hi Tec guy i have a MEDION XL PC
P4 CPU 3.00 GHZ
1 GB OF RAM
GEFORCE 8* TI4200 GRAPHICS CARD.

HI HOPE YOU CAN HELP ME....
MY PC WILL ONLY BOOT IN TO SAFEMODE SOME TIMES
AND OTHER TIMES IT WILL BOOT PROPERLY...
IT SEEMS THE GET TO THE WINDOWS LOGO THEN AFTER 10 SEC OR SO
THE SCREEN GOES BLANK...
AS YOU CAN IMAGINE IT IS A PAIN IN SAFE MODE,I AM TYPING THIS MESSAGE NOW WITH LARGE PRINT LOL....THANKS FOR READING....
 

A:only boots in safe mode

7 more replies
Answer Match 71.82%

I am using Windows XP home edition on a Dell Dimension 1100. When booting up in the normal mode, the Dell logo comes on, the scren goes black, then the MS windows logo. This happens repeatedly. While this is occurring there is a clicking noise. When the screen is black, there is a brief strek of a thin whitish line and a brief appearance of a cursor in the lower left. The PC boots up fine in the safe mood.
Grateful for any help.

A:Pc Only Boots Up In Safe Mode

Hello vawn,

Do you have the windows XP CDs that came with the system?

3 more replies
Answer Match 71.82%

XP Pro, version 2002 SP3 Pentium D 3.2GHz, 2GB RAM

stops to black screen before logo or choices. This is my grandson's computer that is remarkably free of programs other than the game, Diablo, that he has used the machine for over several years.
I have:
tried last known good configurationmsconfig, disabled everything but MS
removed AVG free with remover tool
installed and run ComboFix
installed and run Malwarebytes (several files cleaned)
disabled all sound, video and game controllers
run chkdsk /f
restored to a point 6 months ago
removed dual monitor video card, using on-board video, there are no other cards
both sides off case, no heat build-up
fixboot
fix mbrand as long as I fought this, I must have tried other stuff. Thanks in advance for any and all suggestions.
GranPaSmurf

A:XP only Boots Safe Mode

if you could where exactly does it stop? You mean directly after the POST or somewhere later, then reboots and goes to the boot menu? At which stage exactly it drops the loading of the system? Does the pc freeze or boots up again after getting to the stop point?

3 more replies
Answer Match 71.82%

Several months ago the computerstarted randomly turning off. At first only about once a week but then started shutting down in shorter and shorter times. Now it shuts down at the welcome screen in normal start up. It will only start in safe or safe with networking. I was told to download and run a utility called "combofix" which I did. This site was listed as where to post the log once it finished. The operating system is windows xp home-sp3. Below is the combofix log:
Code:

ComboFix 12-01-16.05 - Administrator 01/17/2012 0:19.1.2 - x86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3071.2684 [GMT -8:00]
Running from: c:\documents and settings\Administrator\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Administrator\Desktop\WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\All Users\Application Data\TEMP
c:\program files\FunWebProducts
c:\program files\FunWebProducts\Installr\1.bin\F3EZSETP.DLL
c:\program files\FunWebProducts\Installr\1.bin\F3PLUGIN.DLL
c:\program files\FunWebProducts\Installr\1.bin\NPFUNWEB.DLL
c:\windows\EventSystem.log
c:\windows\settings.reg
.
c:\windows\system32\freecell.exe . . . is infected!!
.
.
((((((((((((((((((((((((( Files Created from 2011... Read more

A:only boots in safe mode

hi, I'm afraid only the people on the malware section of this site can help with combofix, so you may prefer to start a post there with a link to this one if you think there is evidence of malware. Was it someone on this site who recommended using combofix?
There are various reasons why a pc will only start in safe mode, have you looked in event viewer (system) to see if there are any errors noted?

6 more replies
Answer Match 71.82%

I have recently been trying to fix a pc that hasnt been used in a few years. We built it in 2003; AMD Athlon, 1.14 GHz, 2.5 gb RAM, Windows XP Pro v. 2002, service pack 3 v. 5755.

When I tried to turn it on It would power up, but the monitor would stay blank, this was fixed by rearranging the memory sticks and now it will boot up in safe mode, but if I try to boot it normally it gets stuck on the blue 'windows loading' screen indefinitely.

Any solutions?
(I have not hooked the above system up to the internet and do not intend to until I get a virus software installed)

A:pc only boots in safe mode

Select Safe Mode with Networking. Download Malwarebytes install update and perform a full scan.

Also in safe mode go to control Panel administrative tools "Event Viewer" look through the System Error logs look for any errors also in Application logs.

Post logs.

If you have a Windows Xp disk in safe mode put the disk in. In run type in.


Code:
SFC /SCANNOW
let it run.

When done reboot. Report back if or if not this has helped.

Good luck.

3 more replies
Answer Match 71.82%

Hi all,

New to this site, but found at least one fix for the above problem. My computer was able to start in safe mode but not in regular Windows mode. I would see the Windows XP splash screen but as soon as it was suppose to load the desktop, the monitor would shut off as if it wasn't recognized. Here's what I did to solve it....

--I booted up into Safe Mode (F8 during startup)
--Once in safe mode, I went to the Device Manager (Control Panel, System, Hardware Tab, Device Manager Button)
--Click on Display Adapter
--Right click on the Display Adapter(s) listed and select Uninstall (I would suggest having your original Driver CD as a backup in case Windows cannot automatically reinstall the drivers...if you don't have a driver CD, I would suggest downloading the Drivers from another computer and creating a CD--again, just in case Windows can't reinstall the drivers)
--Once you click to uninstall, close the window and restart the computer
--The cpu should boot back into regular Windows and reinstall the Display Adapters automatically. If it prompts you for your CD, insert it and load the drivers from there.
--Once it is loaded correctly, restart the computer to see if it fixed the problem permanently.

I have a newer LCD monitor on an older XP Home computer and this fixed the problem for me. Good luck and hope this helped.
 

More replies
Answer Match 71.82%

Hi,

I am using windows 7 home premium. Since last day my PC is boots directly into safe mode only. I can switch to other mode by pressing F9. when I try to boot my OS normally, just after windows logo it goes into hibernate mode without any warning, and does not come back, I have no other option than restart the system. So yesterday I restore my system to last restore point and system was running fine, but today when I try to boot in windows it boots into safe mode only.

A:PC boots in safe mode only

Have you made any hardware changes lately or installed any software recently?

2 more replies
Answer Match 71.82%

Hi all,

My computer started running verrrrrrrrrrrrry slowly two days ago. It's so slow that nothing is usable. I tried to do a system restore, but all restore points are gone before April 30. Restoring the April 30 restore point fails with an error.

Tried various spyware and rootkit removal software and nothing helps. Desperate...

Here's my HijackThis log:

Thanks! Bob

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:33:35 PM, on 5/10/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intuit\QuickBooks 2009\QBW32.EXE
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http... Read more

A:Computer infected? Only runs OK in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Under the Standard Registry box change it to All.Check the boxes beside LOP Check and Purity Check.Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as... Read more

2 more replies
Answer Match 70.98%

Hello,

I have an Acer Aspire 6920G laptop. It worked fine yesterday shut it down as usual. This morning it took me to the repair screen but windows can not repair. I haven't set up a restore point either =( The laptop will start in safe mode but I'm pretty lost as to what to do from here.

I read a post that instructed one user to go to the device manager page under system devises and look for anything with a (!) I have a yellow triangle with a ! next to Consumer IR devices. Not sure if that means anything. Any help or advise is appreciated.

Thanks, Natasha

P.S This is my husbands laptop that I have killed and he can only go with out playing WOW for so long LOL
 

A:Notebook only boots in safe mode

I would download the driver for that device

http://support.acer-euro.com/drivers/downloads.html

put you model details

you should find the drivers there

you are looking for an infrared driver
 

1 more replies
Answer Match 70.98%

XP with Service Pack 3 suddenly failed
Now only boots in safe mode.
Tried repair with orig system disk
Did non destructive reinstall
Any original restore points or last good config are all gone..
now Service pack 2
Clean boot did not work
Tried Diagnostic boot,, failed
Tried selective startup,, failed
Every suggestion so far was above steps which all fail
System still only boots in safe mode
Can anyone help?
 

A:Solved: XP only Boots in Safe Mode tried everything

14 more replies
Answer Match 70.98%

My older Dell laptop, which I use for personal finances, taxes, etc. has Windows XP, and today when I turned it on, it would only boot up in Safe Mode (or with Networking). After backing up all important data files, I tried system restore. There were 3 dates bolded. I tried one that was before a Java update. It didn't complete the restore process; it said "No changes were made." I tried the earliest date, which was before I installed TurboTax 2010. It wouldn't do that either. Each time, I had to reboot it in SafeMode after my attempts. I thought maybe my C drive was too full, so I compressed/zipped some folders. That freed up some space. I retried the System Restore routine, but it still didn't work.

Service Pack 3 is installed on that laptop. I am posting from my newer laptop, which I use for business.

Any suggestions?

I've seen older posts about this problem, but since they were over a year old, I thought I would post for the latest wisdom from the group.

Thanks in advance.
 

A:Solved: XP only boots in Safe Mode

11 more replies
Answer Match 70.98%

Good night.

First :
- Hp Pavillion dv6208nr
- Nvdia GeForce G6150
- 2 Gb RAM

Now that we got those details let's describe the problem:

- Last night I instaled 4 themes for my Windows 7, and right before going to sleep I restarted my Laptop, and when it came up, the screen started blinking with the Loading screen and a black screen and it did this until it shutted off, i turned it on again, and it did the same, but it didn't turned off it just stood blinking, then I tried to go in Safe Mode, It worked, As soon as i got in the first thing i did was delete the Themes to see if my problem was solved, but it didn't.

- I've been looking pretty much everywhere and I don't get anything that helps me out, so I'm here to see if someone can help me.

Karu.

A:My laptop only boots in safe mode Help!

Hi! Karulapara, welcome to 7F

Restart your machine while tapping the F8 key when a menu appears select 'Last known good configuration' and try that. This will load the last normal session you had.

If that does not work, get back into Safe Mode, and click Start > All Programs > Accessories > System Tools > System Restore.
Select a date that you know the computer was running and the computer will revert to the state it was in at that time.

4 more replies
Answer Match 70.98%

Hi all,
 
Firstly, i am new to this site.
 
I am having the following problem:
 
My system boots only in safe mode and not in normal mode. A blank screen appears, when i try to boot in normal mode.
I went to authorized service center and found that there's a problem with my hard disk.
 
I got a new one. System worked good for around 10 days and the problem reappeared again.
 
I donno what to do. Kindly suggest me a way to get rid of this problem.
 
My system configurations:
 
Lenovo Idea Pad Y560
i7 processor, 8 GB Ram, 500 GB Hard disk, 1 GB ATI Graphic card.
 
I can provide any further details.

A:System boots only in safe mode

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)? Problems such as you are describing rarely occur spontaneously.
 
2) Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
 
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.majorgeeks.com/files/details/startup_cpl.html) to enable, disable, or otherwise manage startup programs.

13 more replies
Answer Match 70.98%

hey guys, my sister asked me to help her fix her laptop, I don't really know the full situation but she said she downloaded something and her laptop restarted in safe mode and thats all she could start it on. Shes running vista SP1. Here is the Hijack Log File, thanks for all your help in advanced !

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:07:00 PM, on 04/02/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode

Running processes:
C:\Windows\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\MSC\mcshell.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\HJT\analysethis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sonystyle.ca/vaio
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Intern... Read more

A:Laptop Only Boots In Safe Mode

i just rebooted her computer, up until the login screen everythiong was working fine and the blue screen of death popped up and it rebooted itself and when it loaded it asked how i wanted to boot it up, i guess this is why my sister could only boot it up on safe mode.

1 more replies
Answer Match 70.98%

Hey all,

I have a GeForce4 ti4400 128MB. It has worked perfectly for 2 1/2 years now. Recently, my computer blew up. After the windows loading screen comes up, instead of loading windows normally, the computer will go black, then the monitor will turn off and eventually the computer will just restart itself. It could still work in safe mode though. I attributed this to my hard drive, which I just replaced. Sadly, the problem has persisted.

Now, I notice that when I go to safe mode, a little window pops up and says that the system instability is due to my video card. If I just uninstall the video card from device manager, I can actually boot normally. I have tried three different drivers but none have worked. Im afraid that I may have to buy a new video card, but I have a hard time believing that my video card just blew up one day.

Please tell me this isnt what I have to do

Thanks all
 

A:Only boots into Safe Mode (Vid Card)

About this little event

"Recently, my computer blew up"

Would you like to fill us in on the details and what you did afterwards to repair things.
 

3 more replies
Answer Match 70.98%

I'm running Windows XP and it only boots in safe mode (running w/ networking).

Here is my HijackThis log:


Quote:




C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://thehalpernfamily.blogspot.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..... Read more

A:only boots in safe mode - hijackthis log

Hello and Welcome to TSF.

We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

Please do not post logs in code or quoteboxes. Thanks.

------------------------------------------------------

1 more replies
Answer Match 70.98%

Hello, my computer has only been booting to safe mode for the past day.
Right before it reaches the user screen it reboots, in a infinite loop.
So far I've ran ewido, kaspersky, panda, ad aware, spybot, and trendmicro.
After that I also did chkdsk and fixmbr, to no avail.

A:Windows only boots to safe mode

Do you mean that even in safe mode it enters an infinite loop and it never makes it to booting?

4 more replies
Answer Match 70.98%

Hey there,

I've got a pc with Windows XP Professional installed.

When I try to boot regularly, I only see a black screen (no xp logo loading) and nothing happens.

If i press F8 I can boot to safe mode. I tried System Restore, chkdsk and sfc /scannow and nothing solved it.

Thanks in advanced!
 

A:Windows XP only boots in safe mode

Boot that computer in "safe mode with networking" so it can have an active internet connection, then do the following in it:

Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here, then copy-and-paste the ENTIRE text here.

Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe) to your desktop.
After it's been downloaded and saved, close all open windows.
Double-click it and allow its main window to load.
Uncheck "Do not show this window when I start HiJackThis".
Click "Do a system scan and save a log file".
When the scan is finished in 30 - 60 seconds, a log file will appear.
Save that log file.
Return here, then copy-and-paste the ENTIRE log file here.

-------------------------------------------------------
 

2 more replies
Answer Match 70.98%

I can't boot windows in safe mode. I just got a computer from monarchcomputer.com and it seems they installed xp pro with SP2, which I think is causing the problem. They didn't install it with the option to remove it, so I can't uninstall SP2 through the control panel etc. What can I do?

A:Windows boots but not in safe mode

I doubt any builder would install SP2 in a way which it would be removable as it takes time to install it seperately, you can build a system CD with service packs 'slipstreamed' into the OS so everything installs at once, therefore the service pack has no system to back up before it installs hence there being no option to remove it. I've not come across this issue with SP2 before and I doubt that's the cause, is it possible you have an M$ or similar keyboard with which you have to press a key to activate the 'F' keys, this would account for pressing F8 having no effect, I do it quite regularly and it's a nuisance having multi function keys.
Or do you get the boot menu from F8 and choose safe mode from which it refuses to boot ?

3 more replies
Answer Match 70.98%

I have a small desktop system running Windows 7 that I boot into about once every 2-4 weeks (I use it to store my music library, and only boot it up to load new music onto my iPhone).

I hadn't opened it in a while, but booted up today - it ran slowly, but fine. I updated Java (and, I believe, iTunes), then the computer crashed out while I was about to update the music on my iPhone (this is normal - it runs very slowly in iTunes sometimes, and I am used to force restarting from there). When it restarted, I ran into a BSOD. This happened multiple times, even after running System Restore.

However, when I held down F8 on startup and booted into Safe Mode with Networking, the computer runs fine (I am typing this message from Safe Mode), even rather smoothly.

Any ideas about what's going on, and how to fix it, would be great.

Running TSG SysInfo returns the following:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, 64 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+, AMD64 Family 15 Model 67 Stepping 2
Processor Count: 2
RAM: 2046 Mb
Graphics Card: NVIDIA GeForce 8600 GT (Microsoft Corporation - WDDM v1.1), 256 Mb
Hard Drives: C: Total - 953766 MB, Free - 760874 MB;
Motherboard: ASUSTeK Computer INC., M2N-SLI DELUXE
Antivirus: Microsoft Security Essentials, Updated and EnabledClick to expand...
 

A:BSOD but boots into Safe Mode

7 more replies
Answer Match 70.98%

After replacing Norton Internet Security 2007 with 2011, we were advised of the presence of an infection called Backdoor.tidserv.

The PC is a running Vista 32 bit (SP 2) with 2GB RAM.

We followed Norton's advice (ie to download and run a tool called FixTDSS.exe - which fixed the MBR) then doing a full scan with Norton - which found nothing - but now the PC will only boot in Safe Mode.

To elaborate, the PC boots fine until you select a user account (two exist). I would descibe it as starting to create the desktop then suddenly restarting the PC.

Some more info (only the basic PC incl monitor, keyboard and mouse are connected):

1. all System Restore points were deleted as part of Norton's advice.
2. we have Dell's Reinstallation DVD & Drivers but need to avoid reinstalling if poss.
3. Safe Mode boots fine and all documents safe - so we think a fix is possible but we don't know how
4. Dell diagnostic tests (per above DVD) have all been passed.
5. sfc/scannow (in Safe Mode) runs ok but can't fix faults

Can anyone please guide us through what should be done next? This thing is so close to booting,

Thanks

A:Inspiron 530 only boots in Safe Mode

Hi Jannoth,

Considering there has been an infection, have you tried running the scan via safemode to see if detects any further compromised files?

If it's not related to an infection, it might be to the current user accounts. Have you tried creating another user account and see if you can sign into that one outside safemode?

5 more replies
Answer Match 70.98%

I am running a win 98 machine with a amd k6-2/350 sitting on a vp1541 pentium mobo. i am running 192 mb ram with an 8 gig hd.
The problem is : I am trying to upgrade to a wd 20 gig 7200 rpm hd. after running fdisk and format ,I load windows everything goes fine until the" running windows for the first time" I get an error
"unable to write to disk" it hangs there. I can f8 and boot to safe mode.

another problem: I have changed my e-mail addy and I cant find a place in helponthe .net to update my addy.
 

A:[SOLVED] 20 gig hd only boots to safe mode

14 more replies
Answer Match 70.98%

Hello.

I've had this frustrating problem for a while now.

My windows XP doesn't let me boot into normal mode. It shows the windows loading screen and then it just goes black.

I can log into safe mode and try a system restore, and it will let me log into normal mode but the next time I reboot I have the same problem.

I tried repairing, and then reinstalling windows but to no avail. I can log into normal mode once or twice, but after a while it happens again. And I don't do anything meanwhile.

It might be useful to mention that I have ubuntu installed as well and am dual booting with GRUB, even though I don't think that's the problem.

Any help would be greatly appreciated.
 

A:Windows only boots in safe mode

Help, anyone?
 

3 more replies
Answer Match 70.98%

Windows 98 only boots in safe mode. Yes it says safe mode in all four corners. It goes to the command prompt before loading the desktop and ask me the options and when i choose number one for normal, it just restarts and i can only get to the desktop by safe mode. I want to get some old pictures off the computer, so i can have them on my new computer with win xp. The thing is, when in safe mode you can't use your cd-rom so the pictures can't be burned to a cd. Also, it doesn't detect my floppy a drive, so i can't just put the pics on a floppy. If I can get it to detect the floppy then I can just put the pics on there, or if I can just get it to run in normal mode then I can burn the pictures to a cd. I appreciate any help I can get. I'm sure this issue has been solved many times before, can anyone give me some help?
-Joe
 

A:Windows 98 only boots in safe mode...

quickest to take your HDD out

You may get your PC to boot properly, but a very much quicker solution is to temporarily remove your old HDD and put it into your new XP machine on a secondary connection.

If you have two cables, one going to CD/DVD, put the old drive in place of the CD/DVD. If you have only one cable, you first will need to set the selection jumper on your old HDD to 'slave' before putting it in place of the CD/DVD

Once you have the drive in and recognised, it appears in XP as a drive D:,E: etc depending on what it replaced. You can just drag and drop your stuff then.
 

2 more replies
Answer Match 70.98%

Hi, I have an older PC running XP, I can only get it to boot correctly in Safe Mode. If booted normally, it just cycles through the booting process over and over. Any ideas to resolve this problem? Thank you anyone.
 

A:XP only boots correctly in Safe Mode

Any drivers installed or changed lately?

Any changes to the system?
 

1 more replies
Answer Match 70.98%

I recently replaced my mb after doing some tests and a pinout of the power supply. I upgraded to an msi 785gtm-e45 with a phenom 4 9700 chip and 2gb of 1066 ddr2 memory. I also switched dvd drives because the new mb only had one ide port which i was using for my hd.

The utility cd from MSI will not auto load on my computer and an error states that it failed to load the Hardware Monitor Driver. I have tried to manually install a few of the utilities on the dvd but only a few install and others state that there are drivers that won't load. The computer posts and then hits the xp splash screen with about 15 trips of the loading bar it restarts and goes to the safe mode screen. While doing this it does flash a blue screen but I am unable to read it because its about 1/5 of a second.

The computer runs fine in safe mode and with networking and I am able to get online to download if need be. Id greatly appreciate any help.

Thank you much

SS
 

A:NEW MB, CHIP and Ram. XP only boots in safe mode

New hardware means you need new drivers. Windows XP doesn't have the ability to load generic drivers the way Vista/7 does. Uninstall your old drivers, including chipset, networking, CPU...everything, and get new drivers installed.

That, or reinstall XP.
 

1 more replies
Answer Match 70.98%

So the other night my Lenovo S10 was going kind of slow; I figured it was because it hadn't been restarted in about a week. I rebooted and logged onto my account and my background showed up, but that was it. No files would load and when I hit ctrl+alt+delete it said no processes were running. I booted up into safe mode and tried to run my recovery software that came with the laptop but it says it can't utilize the driver and needs to be reinstalled, but I can't install anything because I'm in safe mode. I ran an online Housecall scan and it found nothing, so I downloaded HijackThis and here is the log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:10:04 PM, on 9/23/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16876)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://lenovo.live.com/R1 - HKLM\Software\Microsoft\Inter... Read more

A:Netbook only boots in safe mode.

Hello springy101Welcome to Welcome to BleepingComputer =====================Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Under the Standard Registry box change it to All.Check the boxes beside LOP Check and Purity Check.Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.===========Download This file. Note its name and save it to your root folder, such as C:\.Disconnect from the Internet and close all running programs.Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.Click on this link to see a list of programs that should be disabled.Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")Allow the driver to load if asked.You may be prompted to scan immediately if it detects rootkit activity.If you are prompted to scan your system click "Yes" to begin the scan.If not prompted, click the "Rootkit/Malware" tab.On the right-side, all items to be scanned should be che... Read more

1 more replies
Answer Match 70.98%

I'm trying to help him figure this out. He doesn't have his restore CD's and I just did a scan disk for errors, none there. How can I stop this, I cant even use his mouse.
 

A:Trying to help Windows ME boots in safe mode

have you tried a restore or last known configuration ?
 

3 more replies
Answer Match 70.98%

Hello, I've got a new laptop (got it on April 10th) It's a dell, running windows 7 64 bit. A few weeks after I got it, I installed Adobe Acrobat reader and 2 days later, when I tried to bring the computer up, it hung up while starting. I started in safe mode, and after a few unsuccessful attempts at restarting in regular mode, I did a system restore back to before the installation of adobe. This didn't seem to solve the problem, so I restored back to before the most recent windows update. The computer worked fine with no issues until today.

Here's the twist, I had convinced myself that Acrobat couldn't have been the cause, and that I would like to be able to see pdfs again, so I re-downloaded it Sunday night. Today, tried to bring up the webcam (puppy cam for while we're at work) and it wouldn't come up. Rebooted and nothing but safe mode, hangs in start up, just before the login screen again. Before I did another system restore and started over again, I wanted to see if anyone had insights.

I've downloaded nothing other than firefox and acrobat, otherwise everything is just like it was out of the box. Don't know if this is at all related, but I'd also had a problem with windows explorer quitting and having to reboot, but that seems to have gone away. Any ideas?

A:Laptop Only boots in safe mode.

While in safe mode...Go Start>Run (Start Search in Vista), type in:msconfigClick OK (hit Enter in Vista).Click on Startup tab.Click Disable allIMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.Click Services tab.Put checkmark in Hide all Microsoft servicesClick Disable all.Click OK.Restart computer in Normal Mode.NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.If you use Windows firewall, you're fine.Same problem?

1 more replies
Answer Match 70.98%

My computer loads into Safe Mode all the time
I cannot change the boot settings at (BIOS) I need to run at startup to get my computer up and running
please any help would be grateful.

phoenix technologies bios

extensa 5620z
 

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Answer Match 70.98%

I am new to all of this and am trying to learn on the run. Probably am making a mistake or two here or there. But that sounds like how our lives get run anyhow (S O H K. . . !!!!)(SCHOOL OF HARD KNOCKS) I have tried all the system restore points. Reg scans virus scans spyware scans I can think of and still cant get any joy. I am including a Combo fix scan and a Dave Deckard's scan text for any kind BRAIN SURGEONS out there that might have a blue clue as to whats cooking. ALL HELP GRATEFULLY ACCEPTED.MUCH THANKS. Ab YonksDeckard's System Scanner v20071014.68Run by DAVE on 2008-02-17 15:23:23Computer is in Normal Mode.---------------------------------------------------------------------------------- System Restore --------------------------------------------------------------Successfully created a Deckard's System Scanner Restore Point.-- Last 5 Restore Point(s) --9: 2008-02-17 13:23:28 UTC - RP30 - Deckard's System Scanner Restore Point8: 2008-02-17 12:08:25 UTC - RP29 - Made by Registry Mechanic 7: 2008-02-17 12:01:30 UTC - RP28 - Uniblue RegistryBooster6: 2008-02-17 11:35:55 UTC - RP27 - Made by Registry Mechanic 5: 2008-02-17 11:28:59 UTC - RP26 - Removed ErrorSmart-- First Restore Point -- 1: 2008-02-17 10:55:27 UTC - RP22 - Installed RegCleanBacked up registry hives.Performed disk cleanup.-- HijackThis (run as DAVE.exe) ---------------------------------------------... Read more

A:Cannot Boot Normally Into Xp.onl Boots In Safe Mode

If the system boots in Safe Mode...but won't boot in normal mode...then it seems safe to say that something that loads in normal mode (such as a driver) but does not load in Safe Mode (such as a driver) is borking your boot.Which driver...that's a hard one.Related post, IMO: http://www.bleepingcomputer.com/forums/t/102893/computer-reboots-every-5-mins-or-so/Louis

1 more replies
Answer Match 70.98%

HELP...computer only boots in safe mode. I was able to run the highjacked software and transfer this log and the startup log to another computer to get this message out. Here are the logs, I hope someone can help. Thanks in advance.....Logfile of Trend Micro HijackThis v2.0.2Scan saved at 7:39:48 PM, on 4/3/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: Safe modeRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.msn.coR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.my.yahoo.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeopleO2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dllO2 - BHO: Java™ Plug-In 2 SSV Helper... Read more

A:Highjack log - Only boots in SAFE MODE

bump to the top......Anyone have any idea's on why I can only boot up in safemode?????

3 more replies
Answer Match 70.98%

I recently got my hands on a used TZ 170 firewall, and thought I could use it for "training" purposes in order to be able to better configure similar devices for customers, but I am not able to get the device to boot into "normal" mode, even after at least attempting to put it back to factory defaults.

It will only boot into safe mode, and only does this when I press the "reset" button on the back and hold it in while I plug in the power adapter, then release the button. I can get to the default homepage (192.168.168.168) only if I hard-code an IP address on the same subnet to my laptop. I cannot get a DHCP assigned address in safe more, or in normal mode.

I thought the firmware was corrupted, so I downloaded the most recent copy from the Sonicwall website, and I am able to upload it to the device, and it gives me 3 firmware versions to boot from - normal, normal with factory defaults, or normal with "backup" configuration. I've tried all three options, but as soon as it attempts to boot from any of them, it hangs, and I have to manually reboot it.

At this point, it will give out standard 169.254.x.x IP addresses instead of something in the 192.168.168.x range. I've searched online everywhere I can think of but I'm not finding any useful information.

Any suggestions, besides tossing it?
 

A:Sonicwall only boots to safe mode

12 more replies
Answer Match 70.98%

Hi folks,

Last night I defragged my C drive and then used XXClone to clone my startup disk to a usb drive. Early on in the clone process I got this prompt:

"Application popup: windows-delayed write failed: windows was unable to save all the data for the file \Device\Harddiskvolume16\$mft. The data has been lost. This error may be caused by a failure of your computer hardware or network connectiob. Please try to save this file elsewhere."

No my pc hangs on boot at the Windows splash screen. I can get in to safe mode but I'm not sure how to troubleshoot from here. I am also unable to type msconfig in the cmd line, as I get a prompt 'cannot find the file 'msconfig' (or one of its components). Make sure the path and filename are correct and that all required libraries are available'.

Any advice appreciated!
Thanks,
Steve
 

A:Win2000 boots only into safe mode....now what?

Ok, read some threads and turned off a bunch of stuff in device manager. I have narrowed it down to the firewire host controller...if that is disabled I can boot no problem. I tried to install a firewire pci card and that crashed it too. How can I get around this? Reinstall drivers? If so, how do I go about that?

Thanks,
Steve
PS it's an old mobo, EPOX 8rda. I see it has one usb2 bus, how would I figure out which one that is? Thanks.
 

1 more replies
Answer Match 70.98%

hi,

first i tried to install with my graphics card ATI ASUS EAH4350,but i couldnt install win 7. it stopped when "starting for first use" message.

but i found solution to install win7 in vga mode and it worked.

then again i put my graphics card and started win 7. it automatically installed vga driver and asked me to restart before i install ati catalyst driver from cd.after restarting when black screen comes before "win 7 welcome screen" it freezes with mouse pointer.


i have been searching many forums,but found no solution. it only starts in vga mode or safe mode.


by the way i have win xp as well in c drive nad installed win 7 in h drive.

please respond.

thanks,
vijay

A:after installing win 7 only boots in vga or safe mode

Will the card work in WIN XP.

7 more replies
Answer Match 70.98%

Hey there,
I've got a pc with Windows XP Professional installed.
When I try to boot regularly, I only see a black screen (no xp logo loading) and nothing happens.
If i press F8 I can boot to safe mode. I tried System Restore, chkdsk and sfc /scannow and nothing solved it.
 
Thanks in advanced!

A:Windows XP only boots in safe mode

In Safe Mode follow this guide to do a clean boot. If the computer boots normally then there is a conflict that you will need to find by enabling the startup items a few at a time until you get the black screen.
 
https://www.winhelp.us/clean-boot-windows.html
 
After tapping F8 you can also try Use Last known Good Configuration from the menu.

5 more replies
Answer Match 70.98%

My Pentium 4 processor failed. I installed a new one. Now my computer, running XP,l will only boot in safe mode.

Any help?

televet
 

A:Windows XP only boots in safe mode

7 more replies
Answer Match 70.98%

Yesterday all of a sudeen my windows xp stopped booting up normally. It gets hung up at the XP logo screen that has that little blue scrolling bar underneath the logo and I don't get any error messages. I thought maybe it was just slow, so I let it sit for over an hour and nothing changed. If I go into Safe Mode it works ok. I tried restoring back to a week ago but that didn't fix the problem. Ran chkdsk and got no errors. I ran McAfee Internet 8 suite and got rid of the spyware. It did say there were 2-3 trojan horses but it supposedly deleted those. I don't know enough about them though, could those have caused this? I have Windows XP Home service pack 2 and I didn't install anything new or delete anything yesterday. Any ideas how I can fix this? I know 1 option is probably to use the restore discs that I made when I first bought the computer, but I am hoping not to lose the programs and files I have on the computer. Help please.
 

A:Windows XP only boots up in Safe Mode

13 more replies
Answer Match 70.98%

Resolved. Got regular mode to boot with vga, and re enabled configsys items, and allowed error codes to go to msft. Turned out to be ATI video driver, which would not update in safe mode, finally got it to update in normal mode and now works fine.
Hello: thanks for opening my request for help.
After 3 days trying to get sp2 to load.. It finally did, in safe mode after removing Norton and other products.

Now boots into safe mode and not into standard mode.
In configsys have unchecked all but microsoft, and also startup items and still goes blue screen.

Error code is Win32ksys page fault in nopaged area 0x00000050 address bf9354E0 base bf800000

Stop 0x00000050 (0xF000EF0F, 0x00000000, 0xBF9354E0, 0x00000002)
Win32k.sys-address BF9354E0 base at BF8000000, Datestamp 43446a58

I ran a scan and was clear.
not much running..

Wondering about bios 1014 on asus p4c800Edeluxe
SP1 worked fine.

Also recently started show a second operating system xp2003 besides the xpPro. I select xppro during boot.

Any help would be appreciated.
Bryan.
 

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Answer Match 70.98%

Hi all - this is my first ever post to a forum - normally I google my problems and find the solution, however this one seems pretty gruesome. I have checked around various forums for a day now, with no luck so far. As I am new to this, please excuse any gross violations of etiquette Here is the scenario:

A friend of mine from work approached me about some of his computer problems (frequent pop-ups, etc...), as I installed AVAST! Home for him a few months back. (His PC specs are: - compaq presario desktop, windows XP home SP2, AMD Sempron 3200+, 1ghz, 512m RAM, 80gb HD)
I suspected that he had not kept his free registration current, and that Avast expired and he had accumulated some viruses, spyware, trojans, etc... So trying to help out, I met him at the computer store, recommended that he purchase Zone Alarm Internet security (antivirus, anti-spyware, firewall...) and installed it for him. After installation, a dialog box opened suggesting I restart the computer, which I did(thinking back to my own machine, I do not recall having to restart after installing zone alarm - I think I may have inadvertently messed up here, because I had not even scanned for viruses/spyware, yet once the computer restarted, it would not boot normally) - I had to start in safe mode with networking. I figured that I would scan for viruses in safe mode anyway, and that should get rid of whatever was causing the problem. Found 39 infected files - Zone Alarm cleaned all but one of them - it reported... Read more

A:Severely infected computer - will now only boot into safe mode

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Answer Match 70.98%

Can anyone help? This is an old computer- but I have always been able to use it. My daughter decided to "borrow it" and it hasn't been the same. I downloaded "hijackThis" and here is what it showed: Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:05:20 PM, on 11/2/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18319)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exeC:\Program Files\Gamevance\gamevance32.exeC:\Program Files\QuickTime\QTTask.exeC:\Program Files\Common Files\Real\Update_OB\realsched.exeC:\Program Files\MyWebSearch\bar\1.bin\M3SRCHMN.EXEC:\Program Files\Java\jre1.6.0_07\bin\jusched.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\AIM6\aim6.exeC:\Program Files\AIM6\aolsoftware.exeC:\Windows\system32\wuauclt.exeC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files\IObit\Advanced SystemCare 3\Awc.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\Windows\system32\Sear... Read more

A:Computer Infected? Keeps showing desktop in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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