Tech Problem Aggregator

Deleted User Profile In Error - Can It Be Restored?

Q: Deleted User Profile In Error - Can It Be Restored?

Can I retrieve the lost data and photos?

A: Deleted User Profile In Error - Can It Be Restored?

First thing - the more that you use the hard drive that the profile was on - the more likely that you'll overwrite the data. So, stop using it if at all possible.Here's a freeware tool that may help to recover it:

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Answer Match 94.08%

OS: Windows XP v2002 Professional SP3
1) I restored the computer system as I had lost everything stored in the old user profile.
2) A NEW USER PROFILE: 'mlinda" is created with the correct domain attached to it (eg. CAA MAU) and is fully restored.
3) The OLD USER PROFILE "m.linda" remains in the documents and settings BUT
- the domain is of a local computer (eg. SPARXX) and it no longer works with the (eg. CAA MAU) domain
4) The original "m.linda" user profile contains almost nothing in it (no documents etc)
5) m.linda is still listed in the userlist in computer management BUT NOT THE NEW mlinda
6) In administrator mode, I dont't see ALL the contents of the newly restored profile
How do I change user profile "mlinda" (that has successfully retored everthing) back to "m.linda" since the new profile has everything intact:

1) How do I safely delete the newly restored "mlinda" and ensure everything is back to normal with the OLD USER PROFILE: m.linda?

2) How to ensure that the correct domain name is attached to the profile, by transferring all the data from THE NEW mlinda (eg. domain: CAA MAU) to THE OLD m.linda (that currently has a local computer domain: SPARXX). User profile, m.linda has to be attched to domain: CAA MAU.

3) Should I be backing up before eventhough the new mlinda is in super condition?

4) I read in forums that the links to desktop can be lost by transfering. How do I retain it?... Read more

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Answer Match 77.28%

As of today, in our domain environment consisting of Windows 8.1 and Windows 7 Enterprise machines, we are experiencing the "User Profile service failed the sign-in - User profile cannot be loaded" error message whenever a user tries to login.
This only affects users new to the particular machine. If they have signed on before and already have a cached account the computer logs them in with no issue. This is occurring on both Win8.1 and Win7 machines. We are an academic institution so this is becoming
a huge problem in our labs. Students generally use different computers so this is popping up very frequently. I have a solution for the issue. It appears that on the non-working machines that the "Default" user profile is corrupt. I have discovered
that if I find a machine, Win8.1 or Win7, doesn't matter, that is allowing first time users to logon I can copy the "Default" user profile and replace the corrupt one. I must first permanently delete the corrupt profile before copying over the new
one. I am doing this over the network by navigating the C:\users\ folder. Even this way is becoming cumbersome though as we have over 1000 computer in labs. I have googled and googled and I keep seeing the same answers offering various solutions, none which
are any more practical than my method. I cannot find information on a cause or a reason of why this would just crop up out of nowhere. I suspect maybe a Windows update but I cannot verify that yet. ... Read more

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Answer Match 73.08%


I downloaded a skin just for try but it wasn't that good so tried to get rid of it. I restored the system to an earlier restore point and the theme was deleted but the new icons remained; I deleted the iconcache.db and after rebooting the icons still stayed the same. Then I expanded the max cached icons tp 1024 in HKEY_LOCAL_MACHINE/Software/Mircrosoft/Windows/CurrentVersion/Explorer (in fact i had to create a new string with Max Cached Icons) but still nothing happens to the icons.
I could manually change them to default icons by right clicking on them, properties (selecting default values here does work.. ) but i don't want to do this to all icons on my pc

can anybody help me, i want to get rid of this icons

A:Win 7 Icons not restored after iconcache.db deleted/restored system

Did you delete iconcache as described here? Icon Cache - Rebuild

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Answer Match 73.08%

In frustration with wmp not reading my music and not being able to manage libraries, I found that I could still access my music thro wmp on a diffent user account. Decicded to just delete my original user account. Clicked save files from account and it did put up a file on the desktop (Dave) click on it..file is empty. For some reason I cannot restore to any earlier point. Looked into a file recovery but just photos alone were 14000 and i would have to sift thro and select each from a pile of rubish. Are my files being stored in some other place? can I restore my original profile?


A:Deleted user profile

Have a look in C:\Users
Should be a folder called deleted user.old where deleted user is the actual name of the user you deleted.

If it's not there, the folder may be in the root of the C: drive instead.

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Answer Match 73.08%

I deleted a user profile by going into

Control Panel



User Profiles

The user profile is successfully deleted.

However when I go to the initial logon screen, that user (that I deleted) is still listed. How do I complete the removal?

Thank you

A:Deleted User Profile


In Control Panel under User Accounts does it still show the User account that you deleted?
If so, try accessing that account and see if the option to Delete the account is there.

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Answer Match 73.08%

I deleted the user profile on my Dell Inspiron 1525 when I received the "User Profile Service cannot to loaded" and now all of my files are gone. Is there any way to retrieve them? I followed instructions on Microsofts website. HELP!!

A:deleted user profile - everything gone!!

Hello Dalen, and welcome to Vista Forums.

While logged in another administrator account, double check to see if the old C:\Users\(user-name) folder for the deleted user account is still there. If it is, then you should be able to copy file back from the user folders in it.

Hope this helps,

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Answer Match 73.08%

I accidently deleted my user profile - there is still an entry named UNKNOWN ACCOUNT but I do not have a user name or password. How do I rename that profile and/or transfer the information to a new user profile?

A:deleted user profile

Welcome to TSG!

Which OS are you using? The more details you supply, the better the answers you get.

You could copy the default profile to a new name to save, then copy the unknow profile over the old default profile. Then create a new account and login to that account. It will get the new default profile which will be the unknown account profile. After successfully getting that profile, you can copy the original default profile that you saved back over the current default profile to return that to its original state. This works in w2k, I'm not sure about XP, but it should be the same.

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Answer Match 72.66%

What happened:

1. My hard disk was nearly full and I (stupidly) did not have a working antivirus. I logged in one day to get the message 'windows cannot load your user profile because there is not enough free memory, loading default profile instead'.

2. A day or two later, I manage to free up some memory by uninstalling some programmes, but the original user profile would not use - it was just the default 'administrator' profile, no password.

3. I scan with malwarebytes, which deleted some threats. I can see malwarebytes is scanning my old files, so they have not been deleted - I just cannot access them on the computer.

4. I have gone into C:/documents and settings, and changed the folder view settings to show hidden files etc, but I cannot see my old profile - it seems to have been completely deleted/overwritten.

I know the files are still on the computer, but I cannot get to them becuase of the user profile. What can I do?
Any help much appreciated.

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Answer Match 72.66%

Hello,I'm running Windows XP with Avast! Antivirus.My computer restarted itself two days ago in the middle of the night, which is not out of the ordinary because I run Automatic Updates at that time, and as a result, the system may sometimes have to be restarted. Although, I don't know the real reason it restarted this time, and I'm very suspicious about it.When it rebooted, a window was displayed stating:"Error: Data Error (cydicredundancy check)(23)c:\Documents and Settings\Allusers.WINDOWS\Application Data\Spybot - Search & Destroy\Recovery\SearchPixieBar.zipc:\Documents and Settings\User 1\Local Settings\Temporary Internet Files\AntiPhishingc:\WINDOWS\system32\dllcache\inetin51.exe"When I clicked on "OK", it hung on me, so I had to restart it manually. It took a long time to reboot, when it did, it said that it couldn't locate the profile, and would open in the "default profile".So, of course, anything to do with my personal settings is not loaded. If I try to reboot it again, the same thing happens.* The computer is very slow, whether I'm opening a program, opening a webpage, or even opening a dropdown menu.* I tried to open "Super Anti Spyware" and received this error message:"RUNAS.EXE - Entry point not foundThe procedure entry point RegDeleteKeyExW could not be located in the dynamic link library ACVAP132.dll."* I... Read more

A:User Profile Deleted / Corrupted?

This doesn't look like malware to me, but rather a hardware issue. Cyclic Redundancy Check errors on a hard disk means either that there is some sort of damage to the hard drive, the cable, or the motherboard controller which is causing data to be read incorrectly from the disk.At this point, it would be a very good idea to ensure that you have made backups of all your important personal files as there is a chance that your hard drive is failing. Once it fails for good, the cost of recovering any data thereon becomes prohibitive. So, it is very important that you make backup copies of your personal files while you still can access them.The first step we should take here is to run the manufacturer's diagnostic utility. Diagnostic utilities are available from the hard drive manufacturer's website for free and can often times diagnose and correct non-fatal errors. If you need help determining the manufacturer of your hard drive, let me know.

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Answer Match 72.66%

This problem is reoccuring with every reboot or on startup. My user name and password are accepted during the boot process but all my e-mail accounts are deleted, and internet settings deleted (homepage,favorites, etc.). I am the only user and also the administrator. Also deleted are my address book and folders in Outlook Express.
Have successfuly used win2k and outlook express on this computer for last few months with no promlems. Just started to happening over the weekend!

A:User profile deleted in win2k


It sounds like your main profile got corrupted. Have a look inside your "Documents and Settings" folder. I have a feeling that you will find an "Administrator" and an "Administrator.000" directory. If you look in the folders inside the administrator profile, all your data will be stored in there. It would be easiest just to copy all the folders from the old profile to the new (the one with the ".000" ending) profile.

A likely cause for this to hapopen is if you installed a program like McAfee, and used your own account to start the services. What this does, is when the PC starts and before you log in, it opens your profile to start the McAfee services. Then, when you try to log in, the system tries to open the profile again, but it can't, as a file can only be opened by one process at a time. So, the system creates a new profile for you.

This is one of the main reasons why you should never use the Administrator's account as your everyday account. Always, create a user account for yourself, and use that on day to day business. If you need to install a program, go into the admin account and install the program.

Hope this helps

Reuel Miller
Windows NT Moderator (yes, that does make me biased )

[email protected]

Every morning is the dawn of a new error...

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Answer Match 72.66%

I have windows 7 installed in my laptop with four users profile. I wanted to delete a particular profile, and being unable to do so, I deleted ' all user profile key' from registry.
As a result, upon booting , it takes me to password screen and after entering password, nothing happens.
I do not have windows 7 installation cd. I also do not have DVD drive. I had exported the registry to desktop, but I can not access it. Pl. Pl. help. Thanks.

A:All user profile deleted in windows 7

Restart your computer, and press the F8 key while it is rebooting. Once you are at the Advanced Boot Options Screen, click on the 'Last Known Good Configuration' then click enter.

Also if the Last Known Good Configuration didn't work. Boot into Safe Mode, then see if you can get to the desktop with the registry export. Then go to search, and type regedit then under File click Import.

4 more replies
Answer Match 72.66%

My brothers Main User profile just got deleted today we dont know how it happened.
When i start up windows all you can see is the guest profile and no others.
Well I may know how it happened but im really scared about telling him so i am not for the moment. I was on youtube...yes i know worst ppl to beleive but i got excited. I made just a lil thing to change the password well it looks like it ended up deleting it instead. it went something like
"@echo off
"username" "new password"
@echo "personal message"
Because of this even if it wasnt my fault which it sure as hell feels like it is. I know I am not going to mess around with stuff like that until I have way better knowledge of computers and all the commands.

I have tried hitting alt ctrl delete and typing in the old user and password with no luck.
I have tried hitting alt ctrl delete and just clicking enter when the administrator comes up but he has a password on it and does not remember it.
I have tried logging in as the guest and adding a new user by going into run, cmd, net user "username" /add but it gives me an error 5
I have tried going into cmd and typing "control userpasswords2" but it blocks me by the administrators account.
I have tried going through safe mode but i cant even login into it completely bc of the forgotten password.

If you know of anyway to retrieve the admins password or how to create a new profile through a guest account. Or... Read more

A:Main User Profile Got Deleted

Hello, "@echo off"username" "new password"@echo "personal message"pause"This is a batch file. A batch file can do quite a lot of things, it really depends on what the commands were inside the batch file. But without knowing the exact commands contained in the file it is virtually impossible to say what the file does. If you can find the instructions we may be able to tell what the program has done.Please understand that it is against the rules of this site to help you bypass password protection methods

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Answer Match 72.66%

Hey everybody, i'm new to the forum so excuse any errors I make :)

So like I mentioned in the title I had accidentally deleted my main profile that I go on. My main purpose was actually trying to do something else but instead made problems worse..

I went to
-Start > Run > Control userpasswords2

Then I had accidentally deleted my user profile :\

Now i'm turning to you guys for help.

I'm pretty sure that ALL my files/programs are still on this computer because my C: drive still has everything.

So my question is, Is there anyway I could recover my old user?

thanks :)

A:User profile accidentally deleted

Yes, can you still login to windows using any other user account?

11 more replies
Answer Match 71.82%

I use a Lenovo T61 issued to me by my employer based in another city (they use a network I never connect to, except remotely via exchange). It has Vista 32 SP 1, and Office Pro 2007. My employer set up the machine and over time have changed the user profile that I use a few times. My profiles have administrator privileges, we'll call them desired profile and current profile. While logged into desired profile, I was trying to network between my home XP desktop, Linksys router, and said Lenovo. I changed the workgroup in system properties (previously it was "WORKGROUP") to match the workgroup name on the XP. I also messed with "Network ID", though I cancelled out of the wizard once it asked for a PIN.

Me: OK on system properties.
Windows: Restart to complete changes.
Me: OK
Windows: Restarts to login screen of previous unused admin profile (current) with no option to switch to desired profile.

Under C:\users my desired folder still exists with all data intact.
Under Settings\Control Panel\Users desired profile is not there, only current admin profile and guest. Thus I cannot login to desired profile where my working data and Outlook are located.

How do I reinstate my desired profile? The oldest restore point available is dated later than my changes to profile, though I'm not sure that would do it. I tried creating another admin account with the desired name, but you probably knew that wouldn't work either. I will transfer all data to, and recon... Read more

A:Change Workgroup = Deleted User Profile

Forgot to mention, that I shared the C and D drives. I wanted to be able to transfer files between the two computers.

Before I changed the workgroup I could see the shared drives on the XP but no access them, but could not see the Lenovo from the XP obviously. Now, it's the same. I shared all of C on the XP, but cannot access any folder I have not specifically shared.


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Answer Match 71.82%


I'm trying to help my neighbour who deleted her XP login profile. I can recreate the profile but there were some Word docs on the desktop of the deleted profile she'd like back if possible. They aren't in the any recycle bin and (you guessed she didn't take a backup of them).

Is there any way to recover these files?

Any advice would be gratefully received.



A:Win XP - user profile deleted with some important files!

I have seen this used with success, but I myself have never used it -

Worth giving Recuva a go.

Here is my backup tutorial for your perusal. Lots free with a couple I use that cost.......but worth every penny in my opinion.

Good luck,

kind regards,

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Answer Match 71.82%

I recently did a hard drive reformat, and had backups of my previous settings, I have never used user profiles, have always have my computer boot right up to my desktop- no welcome screen.

So I was trying to set it up the way I have had it, but something got fouled up, not quite sure what happened, but the profile I was using is no longer listed in the profiles, but all the files are still in documents & settings.

How can I restore this/my old profile, and clean out any unused profiles?
Right now there is listed:
RSS (old profile, not listed in profiles)


A:Restore deleted/missing User Profile

Also, when I tried to do a restore to before the user profile going MIA, it restored to a blank screen, no desktop, no start button, no way to use anything other than cntrl-alt-del and run a file through that. Weird

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Answer Match 71.82%

Ok, so here we are toying with WinXp pro, and one of the guys decided to go and delete the Folders inside the Documents and settings folder, basically all the users.

After rebooting he was able to login but using a default profile, and that's all, he cannot save any changes done at the desktop nor on the Windows Explorer, creating another user makes no difference....

How can we try and fix the machine, or shoul I say, to create back the users, and btw he's using the main admin all the time....

Thx for the help.

A:User Profile and Folders deleted by mistake...

You might want to try System Restore

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Answer Match 71.82%


user profile was deleted but how do I find the old emails of the user. The
user was using Outlook express ?

A:User Profile Deleted : but how do I find the old emails ?

if they deleted the profile it normally deletes the files as well

It is possible that they told it to leave files behind, in which case look in

C:\Documents and Settings\user name \Local Settings\Application Data\Identities\{lots of lletters & numbers }\Microsoft\Outlook Express

otherwise you are stuffed and they ain't retreivable

that will contain all the dbx files that can then be moved or saved to a new location & used with OE again to retreive the emails

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Answer Match 71.82%

Hello! Sorry, this got a little long...

I have a Win7 x64 / WinXP x64 dual-boot set up on my laptop. I use XP for work and Win7 for play. (No Win7 drivers for my USB audio interface is the primary reason for this.) Anyway, I think that these two OS's got to fighting and Win7 won.

I was working on a project the other day... all day... (in XP) and that night when I had gotten to a satisfactory stopping point, I saved and closed. I then restarted into Win7 to do the facebook/email/news thing and then went and hung out with my roommates for a bit. Later, when I wanted to show off the progress on my project - a carefully crafted MIDI drum track in Cakewalk SONAR - I came back and restarted my computer into XP.

Well, I'm greeted at the log-on screen with an error along the lines of "windows cannot load your user profile..." and then spit into this brand new account that has assumed my name but has none of my settings. I immediately went for my project (which was in the My Documents folder, with everything else) but it was gone.

Not believing that Windows would stoop so low, I went into /Documents and Settings/Matt!/ and found that all the old stuff from my Desktop and the My Documents folders was there in its own folder. I don't know why the back up now! alarm in my head didn't go off, but I simply humphed (stupid Windows) and just dragged the old My Documents contents to the new My Documents folder. I also dragged all the old Desktop contents to... Read more

A:Corrupted user profile... My Documents deleted...


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Answer Match 71.82%

when a user logged on to there PC this morning. it looked like there profile for windows XP Pro had been deleted. and the System made a new copy from the default profile.

we are running a windows 2003 domain all workstations running Windows XP Pro

i have check the PC to see if the profile was just renamed or corrupt in the C:\document and settings folder. the only data which was in the folder was the administrator, my account and the newly created User directory.

Has anyone else had the problem this problem

A:Solved: XP profile was deleted when user logged in

I am experiencing the same thing....all other profiles are intact but one says it's corrupt and goes into a default user logon.
Can this be fixed?

2 more replies
Answer Match 70.56%

Hello all,
I am having the user profile service error failed the logon, user profile cannot be loaded while trying to logon to a domain user name with Windows 7. I have tried unjoining the domain and rejoining and that didn't work. I have also tried looking in the
Local Registry under profilepath and that profile isn't even listed (because it's never even been logged onto that particular PC). I really need to get this working. Is there anything else I can do?
Thank you,

shauna dixon

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Answer Match 70.14%

I have a problem that I've been unsuccessful in searching for a solution to.

I recently had to create a new admin profile in Vista because my single admin profile that I always use had the following error: "Your user profile was not loaded correctly! You have been logged on with a temporary profile."

I tried a bunch of fixes, but the only solution to getting my profile back (somewhat) was to create a new profile and copy the files from the old one to the new one. For some reason this worked, but I did have to change a few settings in the new profile that didn't stick (internet defaults, autofill, outlook settings, things of that nature). I deleted the old profile via the "delete this profile" option in user accounts. When I go into the user accounts area, it no longer shows the old profile that I deleted. However, when I shutdown my computer and restart it tries to load the deleted profile. I have to click on "switch user accounts" in order to log on to my new profile. Other solutions I've found tell me to set a default auto login but that isn't what I'm trying to do. I want to associate my new profile as the default profile. I can see that some of my settings aren't sticking so I imagine that it's because this isn't the default. Maybe there is something in the registry that needs to be deleted as well? I just want there to be no trace of the other user profile. It's no longer needed or necessary.
... Read more

A:Solved: Deleted faulty user profile, but still shows up as default

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Answer Match 69.3%

Described my issue in the original thread here for reference

I was able to find the specific user profile in question and access it via some recovery software but all the files I'm after are showing up as deleted, when recovered they seem all filled with gibberish and corrupted somehow.

I had someone at mwb forum help me to a certain degree, cleaned up a bunch of stuff via docweb, but he was unable to help me get my user/files back that I need, so here I am, thanks.

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_31
Run by root at 21:50:29 on 2012-07-05
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3072.1187 [GMT -7:00]
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\s... Read more

A:virus deleted/moved my desktop files - cant get back into that user/profile

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

8 more replies
Answer Match 69.3%

Help Please... Combofix has deleted/quarantined the entire user profile folder contents inc desktop & my docs data.
Yesterday (4th Feb 2015 @ approx 17:00hrs GMT) we ran combofix on a suspected infected computer. It had AVG cloudcare, we disabled the realtime scanner until restart. We then downloaded combofix direct from bleepingcomputer.
Combofix run, did its normal stuff, then we noticed it was DELETING what we have found to be EVERYTHING in the users c:\users\%username%\ folder to the point when the computer rebooted, it re-created the appdata folders, etc, etc like a new user was logging into a new PC.
There is a URL that might help here, but its quite old and it was for WinXP. Does anyone know if the same can be run for Win7? And more importantly has anyone had this same experience recently!!!???
It might just be that this computer is heavily infected and all the profile files are genuinely infected with something. I am fully aware that bleepingcomputer recommend backing up before running this, but I've used this 50-100 times at least, and never ever had this happen. We are also aware that the deleted files are put in C:\QooBox\(the original path)\ and have the extension .vir added to the file name and original file extension. So you can of course without the EXE mentioned in the above URL article just remove the .vir to potentially thousands of f... Read more

A:HELP Combofix has deleted the entire user profile inc desktop my docs data

Before anything, I'd recommend you to upload a few of the deleted files to so we can have a look if they were infected or not.It would also be helpful if you could zip up and attach c:\combofix.txtAs for precautions, its clearly stated you should run Combofix only under expert guidance, if you choose not to do that then you risk problems like the one you are describing unfortunately.

17 more replies
Answer Match 68.46%

After adding a User as a Family Member(child), when the family member logs in with his user he gets this message: The User profile service failed. The sign in user Profile cannot be loaded.

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Answer Match 66.78%

I will give as best description of what happened and what I have tried so far. 
1 - I allowed Windows to do an update and restart yesterday evening 
2 - When the computer started back up, as usual, it asked me to enter my password. Unfortunately, the message that comes after reads "The User Service service failed the sign-in.  User profile cannot be loaded." and my only option I to click OK and return to the password-entry page.  
3 - I have tried multiple ways to enter safe mode by first holding Shift+Restart in the lower right of the password-entry page, then Troubleshoot, Advanced options, Startup Settings, selecting option 4 "Enable Safe Mode"... And it just takes me back to that dang password-entry page. 
4 - Next I tried System Restore.  Attempt #1- I set the restore point to the most current before the Windows Update I did the night before - the restore only runs about 1 min before showing an error (System Restore failed while scanning the file system on the drive C:/ The drive might be corrupt. You might want to retry System Restore after running cchdsk /R on this disk. An unspecified error occurred during System Restore - 0x80070571)
5 - System Restore Attempt #2 - This time I checked the box for "Show more restore points" and selected the farthest back (9/29/2015) restore point with Description "Automatic Restore Point" Type "System." This process ran for much longer, probably somewhere between 30-45min. Unfortunately, the process faile... Read more

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Answer Match 66.36%

I need help badly! While working with NeonFx in the "Malware, Trojan, Virus" Forums. The OTS.exe tool deleted key vista files. I am unable to boot up normally! I am writing this request for help after booting up in safe mode. All of my vista settings are either gone or serverely imparied! I need help restoring my vista settings, user profile, recovering files, drivers, applications, etc. I have attached NeonFx's last post describing how my machine got to this state. Someone please help ASAP!

A:Vista - Failed to open by the service user profile. Unable to load user profile

7 more replies
Answer Match 65.52%

It is an HP computer that my brother brought over because it wouldn't boot. It was giving me a "bootmgr is compressed" message. So I got my Vista repair disc and uncompressed his drive. That got rid of that message but then it was giving me winload.exe errors. So I fixed that and FINALLY it booted up but when I clicked on his user account to log on, I get this error message. I have searched for answers. I came across a fix where you edit the registry if there is a duplicate entry in the profiles section but there isn't an extra one. I can boot into safe mode but I get no administrative tools, no ability to see the event viewer or manage users (idk if this is normal). I did a command I found to make the default administrator account active or something like that, and now when it boots up, there is his user account, and an admin user. If I click his user to log on, I get the error message. If I click the admin account, it loads, but it loads telling me the Vista copy is not genuine.

Anyone have any idea how to fix this? Why is the admin account telling me Vista is not genuine? Thank you.

A:Getting a "user profile service failed the logon. user profile cannot be loaded" message

I came across a fix where you edit the registry if there is a duplicate entry in the profiles section but there isn't an extra oneExtra one? you mean the .bak key?Did you follow this guide?

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my computer is password protected. i only have one user account on it. how can i fix this without losing anything on my laptop?

A:vista-the user profile service failed the logon. user profile cannot be loaded

Just a thought, did you password the default administrator account?

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Admin account worked fine on Monday.  The kid used her (non-admin) account in the meantime.  Now it won't log into the admin account - "The User Profile Service failed the logon. User profile cannot be loaded."  I've read a few other boards on this issue, so I am now doing a thorough virus scan and will include results as soon as they're available.  But I am not confident about moving forward with any of the paths I've seen laid out, and some of them don't apply if you can't access the admin account anyway, so I wanted to start a thread here (I've gotten fabulous help here several times before).  It's running Vista Home Premium SP2.  AVG 2013 Internet Security.  Can't think what other specs may be relevant, but am happy to provide whatever would be of use.  Thanks!!

A:User Profile svc failed logon. User profile can't be loaded." on admin acct.

I got the same message when attempting to login on Windows 7, after no previous problems or changes before shutdown the night before. It continued to loop back to the logon screen even after rebooting. I ended up having to log on in Safe Mode, then do a system restore to restore back to the last restore point, which was a system checkpoint a couple of days earlier. That fixed it, and I've had no problems since. I hope that helps.

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When I tried to log on to administrator account on vista laptop this morning I got the following error massage "The User Profile Service failed the logon. User profile cannot be loaded." I did some research and found a potential solution: The User Profile Service failed the logon. User profile cannot be loaded.

However the problem is that the solution needs a working administrartor account and the only account I'm able to log in is a standard one with no power to change account type or boot into admin safe mode/ do a command prompt whatsoever.

Would anyone happen to have an alternative solution that doesn't require an admin account to fix this?

A:Vista - The User Profile Service failed the logon. User profile cannot be loaded.

Was able to log on in safe mode and follow the registry edit procedure. Thanks anyway

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Tried to log on to my ADMIN profile to make changes to user accounts and got the dreaded "User Profile Service" service failed the logon on.

Can anyone advise how to fix this problem?

A:Admin profile - "User Profile Service" error showing.

Hello Dogwalkersg5, and welcome to Vista Forums.

This may be able to help you fix this.

The User Profile Service failed the logon. User profile cannot be loaded.

Hope this helps,

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Hey Guys so this happened to my laptop the other day and I have only got round to fixing it now, I tried a few options like editing the .bak files etc with no luck so I recovered what I could and just deleted the user profile an that seemed to of fixed the issue.

I was just wondering if their is anyway to delete the data off the old user user profile without having to format the hard drive. As its still taking up space on my hard drive even though the profile is deleted.

Many thanks in advance


A:The User Profile Service failed the logon. User profile cannot be loaded

Hello Damian, and welcome to Vista Forums.

Since you have already deleted the user account through the Control Panel, you should be able to just delete C:\Users\(user-name) folder for the old user account while logged in the new account.

Hope this helps,

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Im trying to create a new user account on my computer, but every time i do that, Im unable to login to that name. Only the administrator account is accessible. All new accounts createdwill give me this message:
"The User Profile Service failed the logon. User profile cannot be loaded." This applies to the guest account as well.

If this helps, when you go to C:\Users, only the main account's folder and a folder called "Public" is present. Im pretty sure it should have showed the folder of the newly created account. Because of this, im unable to copy files from my main account to the new account as the folder for it does not exist.

This is frustrating as im trying to create an account for my brother with parental controls. But we cant even access it without it saying that the user profile cannot be loaded. How can I fix this?

I've been following these instructions from Microsoft:
I went to the registry editor and went to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList. It seems that there isn't even any folder associated with the new account. I was only able to find a folder associated with the main account. But none for the new accounts.

A:The User Profile Service failed the logon. User profile cannot be loaded

Back to the beginning...what steps did you actually create a new profile?


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I have a very bad problem with my PC. It started yesterday and the vista system repair came up and scanned my computer. When it finished I clicked finish and my PC restarted then it did it again..and again...and again.
Then I went into safe mode and virus scanned everything but came up with nothing. So I restarted my PC and it said The user profile service failed the logon. User profile cannot be loaded. So I clicked ok then my user account came up somehow. I clicked it and it took me to desktop except that half of my programs were gone and like nothing worked, all my documents, downloads, pictures were all gone. I can't do anything on that computer, can anyone help please??(I have googled it but none of the solutions work so I want to find an answer specific to my problem)

A:The User Profile Service failed the logon. User Profile cannot be loaded

Most likely it is loading a temporary profile.

First try a system restore to see if can recover the user profile.

If system restore fails to load while in windows or you get errors, try it from the recovery environment
Here is another solution to try if SR fails to work for you, it shows you how to create a new user account, then log into the new account and copy your old profile over to the new account. This article is for XP but the process is the same for Vista. See "Moving to a new user profile"

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I had the following error:

The User Profile Service failed the logon. User profile cannot be loaded.

I googled how to fix it. I now can't get to my photos from my other user account. How can I get to them so I can burn them on a DVD and clear up some of my hard drive? I can still see they are there in my Picasa program just can't get to them on desktop now.


A:The User Profile Service failed the logon. User profile cannot be loaded.

Use an admin account, go to the account's picture folder you had before, and answer yes if it asks if it should modify security. ( haven't done this in a while so I can't remember the exact wording )

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I have a Dell laptop that has Windows Vista. Received the below message after I typed in my password for the adminstrator account

The User Profile Service failed the logon. User Profile cannot be loaded

I went into Safe Mode and was able to get to the desktop of the laptop. I attempted to go to administrative tools to try and add a new user account but I don't see an option for that.

Any suggestions would be greatly appreciated.



A:The User Profile Service failed the logon. User Profile cannot be loaded

Here is the Microsoft support article for that.

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I have literally tried every solution found online and NOTHING seems to work.  Our environment, Windows server 2008 domain controller, Windows 7 Pro x64 bit PC's.  Trying to login as a domain user and get the error " User Profile Service failed
the logon.  User profile cannot be loaded".  I can only login with the domain Administrator account, or the local administrator account.  We are NOT using Roaming profiles.  The application event logs do have event error 1500 and event
warning 1509.... see screenshot below.

What I have tried:
Microsoft FixIT 50446
Tried editing the SID's out of the registry manually per KB
Deleted all domain user profiles from machine
Removed PC from domain and rejoined
Deleted user account from Active Directory and recreated
Verified GPO was not configured to "allow users to logon with temporary profiles"
SFC /scannow
Fresh install of Windows 7 Pro
Live Essentials was never installed (some forums referred to the .sqm file fron event ID 1509 possible relating to an issue with Live Essentials)
Google update was never installed (remember seeing it referred to in a forum as well)
I am now out of ideas..  This has been an ongoing issue for about a month and I am finally admitting defeat.  This is my last effort to get help before breaking down and paying the $259 to Microsoft to help resolve it.
Thank... Read more

A:User Profile Service failed the logon. User profile cannot be loaded.

Hi Phillip,
I would like to verify whether the issue only occurs on special Windows 7 computer or on all Windows 7 computers.

I suggest checking the permission of the user profile folders and Default folder. Make sure the users has full control of their profile folders.

Meanwhile, ensure the users are the owner of the C:\Users\theirname\NTUSER.dat. Also, please put NTUSER.dat in the security software exclusion
list for testing.
Please also post in Server Forum to get more assistance.
Best Regards,
NikiPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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I have a very annoying problem on wireless tablets running windows 8.1 update. 
The tablets boot nice and fast (approx 30-35 seconds) to the ctrl + alt + del screen. 
However the network mandatory profiles used by students do not work for another 60 seconds after that. 
For the first 60 seconds or so after ctrl+alt+del shows up they get the error message "User Profile Service Failed the sign-in.  User profile cannot be loaded".  After that they
will login just fine.  
We've looked at procmon bootlogs and it shows BADNETWORKPATH the first couple of times you try to call the network path to the mandatory profile.  
We have tired setting various Group Policy Objects to force them to wait for the network based on various other posts on this  and other sites. 
Always wait for the network, Wait for group policy processing, wait for network timeout etc.  None of them seem to make any difference. 

Can somebody explain to me how to resolve this issue. 

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On my daughters W7 x86 PC the above message is happening when she tries to logon, the PC was set up with two users, I do noyt know if the other user can logon as she is away and we do not know the password.

What can I do to fix this error, all the fixes I can find require the user to logon, which is not happening.

Any ideas on how I can proceed.



A:The User Profile Service failed the logon. User profile cannot be load

Hello Daniel, and welcome to Seven Forums.

The tutorial below can help with fixing this error. The "In Preparation" section at the top will help to get logged into an administrator account to be able to do the rest of the tutorial. If you have any questions, then please feel free to ask.

User Profile Service failed the logon. User profile cannot be loaded.

Hope this helps,

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Hi, at windows start i get the message "The User Profile Service failed to logon. User profile cannot be loaded". There was no known activity last time system was up and running and it was shut down normal.

The desctop(HP) was delivered some years ago with V7 installed, ONE personal userID with admin auth. was created. Then a System repair disc was created.

What is the safest and simplest way(if any) to fix this problem and maintain the user data?(I did see support strings about this problem but they seem very complicated and confusing to me)

1. Shoud I restart system some functional key to get into safe mode or use the System repair disc and then what option?

2. Should I then logon to the default accountID(not known to me), and restore system to older backup point or shoud I try to repair the personal UserId?

Please advice

A:The User Profile Service failed the logon. User profile cannot be load

Hej Stene, v?lkommen till Seven Forums .

See this tutorial for fix: User Profile Service failed the logon. User profile cannot be loaded.


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I would like to create a new user and migrate all data/settings/etc. from an existing user to the new user, on the same computer. Reason is some conflicting names between some computers on the same network and a Windows Home Server.

I tried changing the name of the user, but that doens't change the name of the profile. That created some confusion with Remote Desktop. Seems that even though I changed the user name, I had to log on via Remote Desktop using the old user name.

I've read about a method of creating the new user, logging on then off, logging on as the old user and just copying all the files from one user to the other after turning on show system and hidden files, etc. That doesn't migrate any settings I wouldn't think, only files. And another problem is there isn't enough hdd space to copy the profile, not sure what to do other than get a larger hdd, which I could do if totally needed.

I looked at the USMT, a little, but it looked like a lot of work for what I was doing.

I've also seen a 21 step method by Joshua Mouch which still involved copying the files.

Is there a way to just change the user name and then change the profile name that coincided with that user? That way no files are copied or moved, just changing the profile name associated with that user.

edit: I just found this, does this really work? That's all I want to do, change the user name and have that profile name match the user name.

1. Delete or rename... Read more

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windows 7 will not let me log on to my administrator account.  this is my son"s computer. could he have downloaded something that is causing this?  how do i fix it? thanks!

A:the user profile service failed to logon user profile cannot be loaded

i was able to resolve the problem.  system restore in safe moce,

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Today, Dec.20th, I wanted to create a standard user account for testing.
I named it Test.
When I tried to log on to Test account, I received the above message.
I used the tutorial compiled by Shawn but failed :
The User Profile Service failed the logon. User profile cannot be loaded. - Vista Forums

Problems :
1. I don't remember when was the last time I successfully created a new user account. Therefore, not knowing which is the good restore point for this matter.
2. The tutorial mentioned SID key with .bak at the end.
There are 3 SID keys, but none has .bak at the end.
3. name of ProfileImagePath is as follow ...........
a.1001 belongs to t-4-2
b. 500 belongs to Administrator
c. 501 belongs to Guest
I don't see the SID key for the Test account.
Therefore, I am stuck. not knowing how to proceed.

see screenshot :

Please advise.
Thank you.

P.S. Guest account was NEVER activated.


A:User Profile Service Failed the Login User profile cannot be loaded

Hello t-4-2,

The SID key for the user profile will not be created until the first time a newly created user account is logged on to.

You might see if this part of the tutorial may be the issue you are having.

Rob Brooks-Bilson's Blog: Fix for Vista's: The User Profile Service service failed the logon. User profile cannot be loaded

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lately when i try to turn on the Guest user ( its my first time to turn on it)
then when i try to log on using guest i encounter a error message?
the user profile service failed to logon user profile cannot be loaded , i already try to make another user but the message or error is still appearing ,

but my main user is working im just worried about this and i already try some solution here but its not working

im using Windows 7 , thank you in advance !

A:The User Profile Service Failed to Logon User Profile Cannot be loaded

Hello John,

You might see if the tutorial below may be able to help fix this for you. User Profile Service failed the logon. User profile cannot be loaded.
If not, then I'd recommend to turn off the Guest account, delete any 501 key below found for the C:\Users\Guest account at the same registry location in the tutorial above, delete the C:\Users\Guest folder, and restart the computer. This will give you a fresh start with the Guest account as if you never turned it on.




Hope this helps,

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Im trying to create a new user account on my computer, but every time i do that, Im unable to login to that name. Only the main account is accessible. All new accounts I create with my account will give me this message:
"The User Profile Service failed the logon. User profile cannot be loaded." This applies to the guest account as well.

If this helps, when you go to C:\Users, only the main account's folder and a folder called "Public" is present. Im pretty sure it should have showed the folder of the newly created account. Because of this, im unable to copy files from my main account to the new but inaccessible account as the folder for it does not exist.

This is frustrating as im trying to create an account for my brother with parental controls. But we cant even access it without it saying that the user profile cannot be loaded. How can I fix this?

I've been following these instructions from Microsoft:
Error message: "The User Profile Service failed the logon. User profile cannot be loaded
I went to the registry editor and went to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList. Apparently there should be two folders with S-1-5 that is followed by a long set of numbers but there is only one. It seems that there isn't even any folder associated with the new account. I was only able to find a folder associated with the main account. But none for the new accounts.So that method to resolve this problem doesn... Read more

A:The User Profile Service failed the logon. User profile cannot be loaded

Did you try the other 2 methods from that webpage?

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I've searched for about a week now and have not found a solution. I followed the suggestions about the corrupt Profile and the .BAK SID, but neither are my situation.

My SID is fine - I did manage to find a temporary fix. If I delete and recreate the user in Active Directory on the server it fixes the problem. The problem is, I have 300 computers and every morning there are at least 10 - 15 users I must do this to. Not an ideal solution.

We bypassed Vista, so we had no idea that this Microsoft bug existed until last week.

A:The User Profile Service failed the logon. User profile cannot be load

Hello ! Welcome to SF !

Check this article from Microsoft run the Fixit and see if that help Error message when you log on to a Windows Vista-based or Windows 7-based computer by using a temporary profile&#58; &#34;The User Profile Service failed the logon. User profile cannot be loaded&#34;

- Captain

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Restart F8 brings up F2 Set Up or F12 Boot Menu.  Can't find advanced boot options to start in safe mode.

A:User Profile service faied to logon. User profile cannot be loaded

System manufacturer and model?

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I recently tried working with my Sony VAIO Desktop. I upgraded from Windows XP to Windows 7 and ever since I did this I have had a few problems (keyboard would disable after the W7 OS Loaded, etc.) I have been working to remedy this problem and others by 1) cleaning up the hard drive, registry, memory, etc. using AVG Antivirus which I recently installed and its family of products, 2) updating drivers to Video Controller and Storage Controller which AVG alerted I needed to update in Device Manager.

I attempted to update the drivers to the two controllers mentioned above and as windows started to search the internet for solutions after 1-2 hours, I did not get a response and my screen/OS became unresponsive so I had to do a cold boot. (powered off for 15 cycles - standard).

I rebooted my system this morning to find that once I logged on I got - "User Profile Service failed the Logon- User Profile Cannot be loaded" press Ok and it sent me back to the Windows 7 SP1 logon screen again. (looping)

Please provide any knowledge on what to do to remedy this issue. Thanks in advance. Daveq

A:User Profile Service failed the Logon- User Profile Cannot be loaded

Hello Daveq, and welcome to Seven Forums.

The tutorial below should be able to help with this error.

User Profile Service failed the logon. User profile cannot be loaded.

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Hello. I am new here. I know absolutely nothing about computers, so I wasn't even sure where I should post this thread. Please help. I am desperate. Here I will explain what the issue is AND what I tried  to do to fix it. But I failed. Recently I've had issues with my computer randomly opening a lot of windows on it's own. Yesterday I was away and my computer was on and when I came back I saw about 50 new tabs opened and all almost my computer icons seemed to have disappeared. I assumed it was just some computer mistake because no way everything go deleted on its own. So I restarted it.When I restarted it, I got the message from the title- "User Profile Service failed the logon. User profile cannot be found." I don't wanna take it to a "professional" to get it fixed because I don't trust any people here in my city- whenever I did that, they deleted ALL my files. And I have some EXTREMELY important files in this computer that I wish I had saved on USB, but I haven't, so I definitely can't lose them. I just never thought anything will go wrong with this computer, as it worked pretty much perfectly. So anyway, I decided to try to fix it on my own, despite that I admittedly know nothing about computers, I read that this issue is fairly easy to fix. So I found tutorials and forums where people say you should press f8 and it will take you to "safe boot" mode. I did this and the first 2 times nothing happened- and... Read more

A:User Profile Service failed the logon. User profile cannot be loaded.

You can try to fix with Safe Mode - repeatedly tap F8 as you boot up.It may take two or three tries to start the safe mode.Continue with Safe mode and user the Administrator login.Are you able to get into the computer with Safe mode as the Administrator? **** In this context administrator is the name of a hidden account used in safe mode. Normally you would not have to use this account. It can be used to repair or create user accounts.

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Recently i have had a few users in our domain unable to logon due to this error. To fix the issue  i have been deleting their local profile and then logging back on so they pick up the mandatory profile stored on the server and everything then works
Server is running server 2008 r2 and workstations are running windows 7 pro. 
I have just noticed the below error in the event logs on a few of the affected machines.
Windows cannot copy file \\?\C:\Users\lnyberg\AppData\Local\Temp\jds1029303519.tmp\ to location \\?\UNC\CM-DC01$NOCSC$\Profiles$\StaffNew.V2\AppData\Local\Temp\jds1029303519.tmp\. This error may be caused by network problems or insufficient security

DETAIL - Access is denied.
Is this what could be causing the issue with logging on? I am a bit confused as to why it would be trying to copy a temp file back to the mandatory profile on the server.
Any ideas would be great

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Hey all 
Long time user of bleeping computer - gonna jump on in and join the fun and games!
Anyway I work in a small local computer repair shop and recently we had LOADS of Vista and Windows 7 machines with the error
"The User Profile Service failed the logon. User profile cannot be loaded"
We can repair the fault changing the profile from temporary profile path and swapped the .bak extension in registry. 
But what the hell is causing it? We have had two machine back in within two weeks of initial repair. We figured windows update at first but its not a given. 

A:"The User Profile Service failed the logon. User profile cannot be loaded"

Have you read this Microsoft Support article?
There are similar articles for Vista and XP.

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i encounter this problem when i try to login my account which is under a domain.

User profile service failed the logon User profile cannot be loaded.

Will the OU in ad will affected this problem? Firstly, this machine hostname have not move to Finance OU. But i can login my own account. my account has move to Finance OU. I try my colleague login id as well. His user account was also in the Finance OU. but he cannot login. he get the user profile service failed the logon. user profile cannot be loaded. This is cause by OU or is it the windows issue? i have try to rejoin the domain same problem. This is a new machine so i believe the registry fix on the profile list does not help at all. i try to copy the default folder under user to my usb and then transfer to the new pc same problem as well.

anyone have any solution to it ?

A:User profile service failed the logon User profile cannot be loaded

You'd need to ask your IT Adminstrator.

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Ok - first off - please no spankings!! I stepped on my wilie and I know it! And worse - I knew better...

This is about a fundamentally ok and up-to-date Windows 7 Ultimate system with plenty of resources and no virus or malware problems. Just a user prob...

I had (and still do) an 86 GIG user profile (like I said - no spankings!!). I've been making attempts to "fix" this and resize to something reasonable for some time now. Today I (foolishly) thought System Restore would cover me, set a restore point, and ran a script to 'clean up' the profile. Well - it sure did - now every thing is "new".... And of course the system restore fails with the dreaded 0x0800700xx error code. Have tried all the restore-fixes and nothing works. Now I don't even have the old restore files!

I'd like to get back to the old humongous profile - and IT STILL IS THERE! However it doesn't show up in "Local Users and Groups".

One repair I tried (which only sorta worked) was to log in as an Admin, and copy all the files in "AVR" (the lost one) to the new one "AVR.GBXBOX". I took several hours to copy all the files over (no spanking!!) and when I restarted, the "AVR.GFXBOX" is still the current user but only behaves somewhat like the original. But still isn't quite right: Outlook thinks it hasn't run and I had 6 email accounts I rather not have to rebuild. And other similar probs...

So with all that sad whining - my ... Read more

A:How do I restore "deleted" user profile (can find the file in Users)

Can you go to Start / Control Panel / User Accounts / Manage another account ? (the 'old user' account?)

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i have stupidly deleted the username from the win2000 pc that i use to store pics. now logging in as administrator 'my documents' cannot be accessed. is there any way to restore an old username or can i link the old 'my docs' to a new username? i cannot restore to an old config as i have neglected to back up anything and its really buggy so internet access is not an option! if this pc was a car it would be delboys 3 wheeler, but i need my pics!! any bright ideas??

A:Solved: Deleted user profile, now"my docs" cannot be accessed as administrator-help-win2000

See if you can change the security permissions on the offending folder. Admin should be able to do this.

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First time poster, but I think I've done my homework on this issue.This issue has similar symptoms to a problem with vista:, it is definitely not the same issue (see further).Current Config:HP dv7-1450.W7 RC 7100 x64Last update (up to date as of 8/31/09) installed succesfully 8/26/09 and should be unrelated to this issue (not verified yet by a pre-update restore).Running with Admin account while diagnosing/troubleshooting.Currently have two working accounts, one standard, one admin.Symptom:New user accounts cannot be logged into.  On an attempted login to the new account, the following information is displayed on the login screen:  "The User Profile Service service failed the logon.  User profile cannot be loaded."  Windows then logs off the operator and returns to the initial user selection screen.  All other aspects of use are normal.Current Diagnostics:First attempts to resolve this problem were to recreate the new account.  This was attempted when logged in as both Standard and Admin.  This was also attempted under safe mode.  This has been attempted with virus protection disabled.  All to no difference in the symptom.The similarity to the Vista issue (linked above) caused me to check the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ for the new profile (as suggested by that link).  Unlik... Read more

A:W7: User Profile Service service failed at log on: Apparently W7 is no longer creating any user profile data other than username and picture.

It could be this version  error "User profile service..."
Great find Flav!While I didn't resolve or have the exact issue 'Brooks-bilson's had, one of the comments on this blog entry ( did have a comment that worked.First I renamed the file "\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm" to \Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm.bakInterestingly, this failed (bolded to help skimming folks).  However, actually moving the file out of the directory (effectively deleting it) did work.  This file was definately related to the problem, but exactly why W7 wasn't able to copy this (such as insufficient permissions or too long name error) is still unresolved.A little bit of information about the process Vista (and presumedly W7) goes through is well laid out in the referenced blog, and I recommend it for education.Unless it pops up again, I'm considering this issue closed and won't be monitoring it.  I hope everyone dealing with this W7 issue finds this helpful.Thanks again, Flav, for the find.D

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Hello, I have a problem with my windowsc7 profile
When I enter my password I get I message saying

The user profile failed the logon
User profile can not be loaded

I have Google how to fix it and the fix seems to be boot into safe mode
by pressing f8 or f5 but I have tried this and I don't get any menu it just loads to the
windows Logon screen

So I can't seem to load safe mode is there anything else I can try?
I do still have my windows 7 disk used to install windows 7onto the PC from around 14 months ago
If that can be of any help?

I still have a lot of data on the PC that is not backed up so I don't want to
wipe the internal HDD

Is there any way I can copy my files to my external HDD as I really don't want to
Lose them

My PC is an Acer xc-603

thank you

A:help!! The user profile failed the logon User profile can not be loade

Hello Blade, and welcome to Seven Forums.

Double check using the tutorial below to see if it may be able to help you sort this error.

User Profile Service failed the logon. User profile cannot be loaded.

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Answer Match 63%

The user profile service failed the sign-in user profile cannot be loaded in Windows 10.

I created a local account in Windows 10 and when I login I get that error. My laptop came preinstalled with Windows 10 and was not upgraded.

There is no folder being created for the User and no registry data either.

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Answer Match 63%

we had a windows server 2008 Domain network.
now we have deployed a brand new windows server 2012 R2 forest.
so we must disjoin client computers from previous domain and join them to this new domain.
when users of this new domain login to their computers, new profile folder is created for them (e.g. c:\users\u1.newdomain.lab, but this folder definitely doesn't contain their previous profile folder contents (desktop, documents, App data....)
what is the best solution to migrate user profiles from each previous user to related new user without any problem ?
i tried copying the entire profile folder of each user & replace it on the profile folder new user, but some problem arises, when this new user tries to login using this replaced profile folder.
i am not sure is it right forum to ask user profile related question?
thanks in advanced

More replies
Answer Match 63%

Its my friends comp im trying to fix it 4 him but im stuck

A:the user profile service failed user profile cannot be loaded

fixed it using this

1 more replies
Answer Match 62.16%

Hi there

I am having a problem with my usual login profile. When I choose my normal login, after booting, I receive the error message "Windows cannot load the locally stored profile". Windows then procedes to load a temporary profile under my normal login name. This profile is not saved when I log out.

Sometimes System Restore will get me back to my normal login but after a while the problem starts again.

Any ideas folks?


A:User profile error

Sounds as though it could be a virus, which system restore point are you choosing. Merely the last one or a system checkpoint restore.

3 more replies
Answer Match 62.16%

A few weeks ago when I restarted my laptop I noticed my background photo was gone and folders saved on the desktop as well. Whenever I restart my computer I get an info notice that says "Your user profile was not loaded correctly; you have been logged in with a temp profile, changes made to this profile will be lost when you log off, please see the event log for details or contact your administrator". This is my home laptop so I have no administrator. I don't know where the event log is. It has created several "temp profiles", I just want to log in to my main profile, it has to still be in there. I tried to go to system restore and it didn't seem to change anything. What can I do to restore my login profile in Windows Vista? Thanks so much.

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Answer Match 62.16%

OK i have managed to get the user profiles paths sorted out and so i started creating some user accounts, They all seam to be able to log onto the systems but, the loading and applying personal settings dialog takes approx 10 mins and also some of the users that i have created give an access dinied error on their folders within the server.

It will allow the user to go into the folder but if i click in the folder that is situated on the server it give me the access denied error. the first 3 accounts that i created worked fine, they took time to load also but after that they allowed me to open up the profile folder to check the contents to make sure that any files created/saved/deleted reflected on the server.

I also removed the folders and tried logged back on again with each user but still did not give me access.

Does anyone have any ideas on how to solve these 2 issues, these are the only 2 issues that i have left to fix ( i think ) then i have managed to get the 2003 server online with very very little help, which is amazin for me


A:User Profile Error??

sounds to me you have a dns problem... is this a domain controller?

Run nslookup from both the server and a workstion at a cmd prompt, it should return your full server name and domain name... if it doesn't, then there's where to start.

3 more replies
Answer Match 62.16%

Somehow the admin account on my Vista laptop became corrupted. I cannot even use the guest account w/ override because it seems to generate an internal exception when trying to authenticate the typed password. At this point, it does nothing, failing the override.

I have tried the method described here:
Nigel's blog: Fixing User Profiles in Vista and Windows 7
- Did not work.

To complicate issues more, the registry hive for the admin user also seems to be corrupted. I cannot open certain GUID/SID nodes either - they have no children nodes --- Gives "unable to access" error when clicked."

Is there anything I can do short of reinstalling Vista?

A:User Profile error

Hello Skies, and welcome to Vista Forums.

You might see if the tutorial below may be able to help with this user profile error. Be sure to read all of it for all available options. If you have any questions, then please feel free to ask.

The User Profile Service failed the logon. User profile cannot be loaded.

Hope this helps for now,

3 more replies
Answer Match 62.16%

For some reason my computer loads slowly. I log in then black screen with mouse only can be seen. it takes <10 seconds for explorer.exe to appear. I searched for fix and found that it can be fixed by creating new profile. So, I went ahead and created profile. Logged off my current one and find this error when trying to load the new one. "User Profile Service service failed the logon. User profile cannot be loaded".
I then ran sfc /scannow command in Administrator command prompt. It found few files but was unable to repair them.
unfortunately I cannot open log because I have access denied popping up (was working before).

I think those two problems are somehow connected is there a way to resolve any of those?

A:[Help] User profile error

Hello Lapiz,

If you like, the tutorial below may be able to help with this error.

User Profile Service failed the sign-in - Fix in Windows 8

10 more replies
Answer Match 61.74%

I currently have 5 user accounts on my windows vista 32-bit computer and I needed to create a new account. So, I logged onto the administrator account and created a new user account. Then, I logged off the administrator account and tried to log onto the new account. However, I received the following message
The user profile service failed the log on.
User profile can not be loaded.
After receiving the message I restarted the computer and attempted to log onto the new account but I received the same message.
Please help me.
Thank you in advance.

A:The user profile service Service failed the log on. User profile can not be loaded. Problem. Windows Vista 32-bit

Fix a corrupted user profile, Vista -


12 more replies
Answer Match 61.32%

I am puzzled why, as far as I can tell, everything else seems to be there except this one single folder.

This is what happened: I run registry cleaner section in Ccleaner, and following that it was giving me an error message that the locally stored profile can't load, and it could only log me on with a temporary profile. Needless to say, I could not access any of the things in my profile.

I took my computer to the service place, but first nothing was done for 3 days (3 very painful days without my computer and being worried about the fate of my things on it...) and then the IT guy did work on it some, but I don't know what he did and I don't think he did much or didn't get far in any case, because when I picked my computer up there was no difference.

After that I was searching for some answers or suggestions on various forums etc. I tried system restore but it could not restore it. Then I ran chkdsk and it worked, it repaired one file (ntuser) and then my profile loaded back, looking like it always did before, except that as far as I was able to remember, one single folder is missing.

I looked in the hidden files and folders (by doing: windows explorer : tools : folder options : view tab : check show hidden files and folders : uncheck hide protected operating system files : OK) but I don't see it there.

The folder I am talking about was probably quite large, containing many sizable word documents and a number of pdf files. I think it was in "my documents&... Read more

A:After restored profile, one large folder is missing

Have you tried using Windows' search tool to search for the folder or files found inside it?
See if this software reveals anything...

6 more replies
Answer Match 61.32%

Hi, I'm still new with Windows 7. I downloaded the "Absolute uninstaller" here in the forum (got the link from here). Now, I'm cleaning my laptop, uninstalling those that are not familliar and usable. Now, I'm having a big problem, because, my anti-virus is not anymore working, the folder is still there and the icon. I tried to delete the folder but I'm getting an error that I need permisssion of the administrator, BUT I AM THE ADMINISTRATOR!

I remember deleting MS C++, because I thinking that I'm not a programmer, why would I keep that. Is that the reason why I'm having this big problem?
I saw MS C++ displayed on the lists of applications when I ran the "absolute uninstaller"

I noticed that user profile was added, I don't know how did it happened. My friends advised me to system restore but I'm worried b'coz it might delete the newly useful installed applications I downloaded.

I don't know how to fix it. Please help me guys!

A:Error in User Account Profile! Help!


The MS C++ will no doubt be used by other applications requiring those runtime files so deleting them was a bad idea

As for your Antivirus, try re-installing it to see if it'll allow uninstallation from the Windows 'Remove Program' option in Control Panel.

By 'User Profile' what are you referring to? Every computer has/needs a user profile to function. Is it a new user created?

4 more replies
Answer Match 61.32%

I?m running Windows 7 with 3 user accounts. Recently when logging onto one of the accounts (happens to be the administrator and the one I?ve been using most as of late) I encounter a series of problems. I?ve since checked on the other accounts and none of these issues are found outside of this one account
1) Every time I log onto this account I get the error message:
CreateDirectory() error!!!

2) I noticed the programs I had pinned to the taskbar had changed from their normal program icons to blank white icons, and no longer work as shortcuts to the programs they used to run
3) In the start menu the same thing has happened. Office programs I had in the start menu have changed to blank white icons and don?t run.
4) Also in the Start Menu the search function has stopped working. For example I type the letter ?a? and wait, but no results are returned at all.
5) Also on the Start Menu, in the area on the right below the usrename (Documents, Pictures, Music). None of these links work. I click on them and nothing happens
6) When I run Word I get the error message:
Microsoft Word
The correction file MSO1110.acl could not be saved.
This file may be read-only or you may not have permission to change it
(not the exact words, I have Office installed in another language and I?m translating)
I click OK and the same error pops up a second time. Click OK again and Word runs. However, it proves very unstable, frequently closing without warning, givi... Read more

A:error messages in one user profile

Hello tgv, and welcome to Seven Forums.

You might see if doing a system restore at boot using a restore point (if available) dated before this happened may be able to fix this for you.

Hope this helps,

3 more replies
Answer Match 61.32%

I got this error message when logging on this morning.
"The User Profile Service service failed the log in. User Profile cannot be loaded".
I was able to log in on an other user account and ran system restore and the account was repaired.
Any ideas on what happened?
Running Win 7 Ultimate RTM from Technet.
The last program that I was messing with was VMware Workstation.


A:User Profile Service error


Did you run any reg cleaners, or defraggers, or have to force boot?


2 more replies
Answer Match 61.32%

Can someone give me simple instructions on correcting this? I tried the ones at but to much of a dunce to figure it out.
The computer didn't come with an install CD. And we never managed to get the stupid back up CDs to even run. We've had this computer since 2008 and this is the first real major issue that we have ever truly had with it.
I turn my computer on and now I get Logged on with a temporary profile.
I am on Windows Vista this started yesterday.

I backed up what files I could find that mattered. I just could not back up all of them or my browsers. Because they are acting as if nothing is bookmarked in them and even add-ons are missing and all the files that I saved with Mozilla's scrapbook add-on.

It is very hard to find files on the computer... Unless you remember the exact name of any specific file you need you won't find it once you find a file you try and open the containing folder where it's located and you can try to backup all the stuff that way in that specific folder.. I am taking the time to run a virus scan on each folder before I copy over to my external hard drive.

This seemed to start after my son installed and used both Team Fortress 2 and Steam. I don't know if they were the culprits but it's odd that we started having this issue afterwards the next morning.

I ran Kaspersky and it did say Steam was a virus but most virus programs say that. So I asked for Kaspersky to remove it anyway. It didn... Read more

A:Solved: Oh, no! User Profile error.

9 more replies
Answer Match 61.32%

Hi everyone,

I'm trying to help my dad troubleshoot his XP user account. I set up 5 different accounts set up for each person who uses the PC for him about 6 months ago, and on his profile only when trying to log in he gets the following error message:

Windows cannot load the user's profile but has logged you on with the default profile for the system.

DETAIL - Incorrect function.

Does anyone know what this might be or what steps can be taken to rectify this?



A:User profile load error

see if this is of any help;en-us;811151

2 more replies
Answer Match 61.32%

Hello, I switched on my computer today to do some homework. But when I clicked on my user icon a message appeared saying-
"The user profile service has failed the logon.
User profile cannot be loaded."
Here is a picture-
I had a look in my Users folder to see if my information was still here and I found this-
Capture | Flickr - Photo Sharing!
I didn't move these files to my folders and also they weren't there when I last went on.
Please tell me what the problem is because I have to type some important homework which is for tomorrow.
Thank you.

A:User Profile Service Error

Maybe this will help
The User Profile Service failed the logon. User profile cannot be loaded.

4 more replies
Answer Match 61.32%

Please help! Tried the fix in reg edit user profiles. However, there was no .dat file to correct. Not sure what to do. Tried to create new user, but it didn't copy all my files. And I would have to redo outlook for all my email. I just want to fix this, so I can get back to work. I made the mistake of following advice to do a chkdsk, which is just now at 42%. Can anyone here help me? Thanks in advance!

A:Help! User profile logon error

Let the chkdsk finish.  If you stop it you will wind up with missing or damaged files.

11 more replies
Answer Match 61.32%

Hi all,
I'm trying to fix an issue with a friends laptop, and wondered if anyone on here might be able to help.
The issue seems to be fairly common; upon entering the password on bootup, I receive the error 'The User Profile Service service failed the logon. User profile cannot be loaded', and then have no option but to logout.
I've managed to find some solutions online, but they don't seem to be possible for my situation. I don't have a Vista recovery disk or the original installation disk available, so can't fix it this way. While I can boot it up in safe mode, no system restore points have been saved, so I can't restore it either.

In addition, there is no administration profile I can access; only the one user profile that has the issue.

Does anyone know of another way this issue could be fixed? Any help would be much appreciated.

A:'User profile cannot be loaded' error

I think that this great tutorial published by our leader may help
The User Profile Service failed the logon. User profile cannot be loaded.

3 more replies
Answer Match 61.32%

I can't logon to my user profile as the administrator!





A:User profile error message

Hello Ernie, and welcome back to Vista Forums.

This may be able to help you fix this error.

The User Profile Service failed the logon. User profile cannot be loaded.

Hope this helps,

3 more replies
Answer Match 60.9%

My coworker received and error this morning while trying to log in. It seems now that there has been a new profile created with the same name but a dot ~ ie: TedH old profile name and now there is a new profile called TedH.TedH

When my coworker tries now to log onto TedH using the original password, he is redirected to TedH.TedH and has lost all original profile settings. How do I restore the original profile and get rid of this TedH.TedH profile - is it possible?


A:Error on login and now lost user profile

Since this is a work computer you should contact your IT department for assistance.

3 more replies
Answer Match 60.9%


Interesting problem but so far unable to find a solution.
Dell GX1 Windows NT machine connected to a domain.

I am unable to log into the machine (local) by using the local username and pswd. Error message states "operating system unable to load profile. Contact Network Administrator (5). All that happens is the login screen just keeps reappearing.

However, I can log in locally from other machines with the same userid and password.

When trying to login to the domain with with the userid and passwd, some "unable to load profile" error message appears.

But I am able to login to the domain from another machine with same userid and pswd with no problem.

Now, either locally or on the domain, I can login with an administrative account with no problem.

It just seems that from one particular machine, the local and domain login does not work.

I've deleted user profiles, expect for Adm, All User and Default Users, hoping that recreating a fresh profile would work. It doesn't.

If anyone else has experienced this problem and has a solution, I would appreciate hearing about it.




A:Unable to load user profile error

Check the permissions on the computer. I had a problem like that where the permissions had been changed on the profiles folder and the profile could not be loaded.

3 more replies
Answer Match 60.9%

My laptop been acting wierd and it goes to my log on user and i try to log on but it pops up a thing like this... The user profile service failed the logon. User profile cannot be loaded... I dont know what to do please help

A:Big Problem - User Profile cannot load error

Originally Posted by bretfarmer11

My laptop been acting wierd and it goes to my log on user and i try to log on but it pops up a thing like this... The user profile service failed the logon. User profile cannot be loaded... I dont know what to do please help


Hi and welcome to vista64 forums. If you search for the user profile service you will see that there is another thread just like yours running as well. There is a soultion in that thread

Good Luck and let us know if you still need help


2 more replies
Answer Match 60.9%

I have an issues on the admin user profile, there is no connection to the internet. When I check the other users there is no issues with getting to then internet

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Answer Match 60.9%

I'm using windows xp home edition with the welcome screen interface. There are several other user accounts on the computer. Sometimes when I logon to mine I get the message:

Windows cannot load the user's profile but has logged you on with the default profile for the system.
DETAIL - The system has attempted to load or restore a file into the registry, but the specified file is not in a registry file format.

I notice it mostly when logging in after I have already logged in, used the computer, and then logged out to the welcome screen, or when someone else has done the same.

All the accounts on the computer have administrative privleges.

If anyone has any ideas let me know.

A:xp login error: cannot load user profile

8 more replies
Answer Match 60.9%

the last few times i booted up my profile was not loaded properly and i am using a temporary synchronized one. does anyone have any suggestions thanks.

here is what the event log says PLEASE HELP!!!!

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

2 user registry handles leaked from \Registry\User\S-1-5-21-3892423425-1587558078-3854591097-1000:
Process 272 (\Device\HarddiskVolume1\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-3892423425-1587558078-3854591097-1000
Process 836 (\Device\HarddiskVolume1\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-3892423425-1587558078-3854591097-1000

A:user profile not loaded correctly error need help

Hi trevorm,
I would try the links below to help you out:


5 more replies
Answer Match 60.9%

I changed my user profile path to D: drive. Now Aero UI is strange, can't change background, window title is white and borders is somehow different, also seems everything links to system32\config\userprofile istead of D:\Users\Spajky, where I put it? what to do?

A:Error after changing user profile path

Hi spajky welcome to SevenForums

Do you get this error message

C:\Windows\system32\config\systemprofile\Desktop refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location.

5 more replies
Answer Match 60.48%

when i switch on the lenovo laptop win 7 the user profile service service failed the logon user profile canot be loaded what to do how to solv the problem ican,t login to laptop

A:user profile service service failed the logon user profile canot be loaded

I receive error message: The user profile service failed the - Microsoft Answers

1 more replies
Answer Match 60.48%

The thread title is a problem that I've been having while trying to create a new profile for work on my laptop. This is the error message that happens every time I try to log into this profile. All the help I've been able to find online has involved old profiles having this error, but I'm only getting this error with newly created profiles. The regedit solution that the windows site gives doesn't work because my computer isn't creating a path in the registry to that user account apparently, and I honestly have no idea how to fix this.

A:"user profile cannot be loaded user profile service failed the logon"

Hello iluvme4never, welcome to Seven Forums!

Start by having a look at this tutorial at the link below.

User Profile Service failed the logon. User profile cannot be loaded

8 more replies
Answer Match 60.48%

I can't log into my Dell.  I only have one user account, jmanzi.  When I ener password and click enter, I get an error saying
"The user profile service serice failed the logon.  User Profile cannot be loaded."
I tried logging into safe mode, but I don't know how to get the safe mode menu.  My dell is running Windows Vista 64 HOME edition. 
Please help

A:"The User Profile Service service failed the login, User Profile cannot be loaded

Hi JManzi,
Please run the diagnostics to check the hardware functionality. Here are the steps:

Restart the system and immediately start tapping the 'F12' key to enter the 'Boot Menu'.
Use the 'Down Arrow' key to highlight the 'Diagnostics' option. Press the 'Enter' key.
The diagnostics will begin. Please note the exact error message/code, if any appears on the screen.
You may also refer to the video on the link  for more information.

You may refer to the link for steps on how to navigate to safe mode in windows vista.
Once you are logged on to safe mode, log on to the administrator account. Please perform the steps given on this link
Hope this helps!
Keep me posted with the results. I’ll be glad to assist.

7 more replies
Answer Match 60.48%

early this morning my pc did its updates. needed to restart. k.
after restart and windows opened there was the grey box from adobe that said i needed to update adobe flash player so i clicked download and poof power went out.
then pc restarted, came back on whichever. i chose start normal mode as always (never had a problem) so before it opens i see all these file names on a black screen being deleted. ahhhhh now what do i do.
do as i see the screen files are being replaced.
then pc opens up.
is that ok. did that have anything to do with updates, was it adobe hacking jibber ?
am i ok or do i need to do restore point.
seems to run ok, ran superspyware and avast all came out ok.
please help.
thank you
if you need to know i have windows 7 home premium 64 bit

A:OS deleted and restored during updates

If I understand your question, you are mostly concerned about the lost documents, since everything else is working again. To get your stuff back, download the free shadow explorer. - About
When a computer is in the process of performing a function, and the power is shut off, you can lose everything that is in the file. That is what happened to you

6 more replies
Answer Match 60.48%

When I am logged in as admin or logged into my sons user account I can access the internet. When I am logged into my husbands user profile I cannot access the internet. It was working before. I am slightly computer stupid so please talk easy to me! :)

A:Internet on admin & 1 user profile but not on other user profile

It tells me "The proxy server is refusing connections" ????????????

1 more replies
Answer Match 60.48%

hi please help me out,The user profile failed the logon User profile can not be loaded aspire 5740

A:The user profile failed the logon User profile can...

have you signed in with a microsoft account? is so, try changing your profile icon on

If I solved your problem, please click "accept as solution." If you found my post helpful, please click Kudos. it only takes a second, and I would really appreciate it! Thanks!-PMiner

1 more replies
Answer Match 60.48%

hi please help me out,The user profile failed the logon User profile can not be loaded aspire 5740

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