Tech Problem Aggregator

Blue Screen - anti3duag.dll & win32k.sys - WinXP - Dell Dimension 9150

Q: Blue Screen - anti3duag.dll & win32k.sys - WinXP - Dell Dimension 9150

Hey guys!I've posted in many other forums but I haven't received much of a response at all! Hopefully I will will get one here! My problem is:I was scanning my computer with Malwarebytes on my user account. I told the rest of my family not to log on to their accounts as I am scanning, but another member of my family forgot and logged onto their user account, and came told me that the screen is just black. There was nothing I could do so I held the button on the processor to shut it down. I waited for a bit and then turned it back on. The processor started up but then it shut down and a blue screen appeared! I have posted what the Blue Screen shows below. I have noticed that when I restart and it appears again, some of the information sometimes changes, like the file windows says is causing the problem!What the Blue Screen shows:"A problem has been detected and windows has been shut down to prevent damage to your computer.The problem seems to be caused by the following file: ati3duag.dll <- this bit sometimes changes to something else when restartedPAGE_FAULT_IN_NONPAGED_AREA <- This bit sometimes changes when restartedIf this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:Check to make sure any new hardware or software is properly installed.If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.If problems continue disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced start up options and then select Safe Mode.Technical information:*** STOP: 0x000000FC (0xAE921828, 0x00000001, 0xBF12c66B, 0x00000000) <- these numbers/letters change when restarted*** ati3duag.dll - Address BF12c66B base at BF0B2000, DateStamp 42f1834d <- sometimes this appears, other times it doesn'tBeginning dump of physical memory.Physical memory dump complete.Contact your system administrator or technical support group for further assistance."I restarted the computer and a black screen appeared with different options:Safe ModeSafe Mode with NetworkingSafe Mode with Command PromptLast Known Good Configuration (your most recent settings that worked)Start Windows NormallyI've tried:Last known good configurationStart Windows Normally.The blue screen appeared again when I tried these.I ran it in safe mode, which worked fine! Here, I tried doing a System Restore but it made the Blue screen appear again when I clicked to run it.I recently installed the programs 'Nero Burning ROM' and 'Daemon Tools'. I've read on other forum posts that 'Daemon Tools' may have caused the Blue Screen (something to do with the drivers i think). I went on Safe mode and tried uninstalling Nero Burning ROM, and the blue screen appeared before i could uninstall it fully. The same happened with Daemon Tools and this is part of what the Blue screen showed when trying to uninstall Daemon Tools:This time the Blue Screen said:"The problem seems to be caused by this file: win32k.sys <- this seems to be a different file to the one that was shown aboveTechnical information:*** STOP: 0x00000050 (0xD79A156C, 0x00000000, 0xBF80DDDE, 0x00000000)*** win32k.sys - Address BF80DDDE base at BF800000, DateStamp 4c220f9a"Anyone have any idea? Is there anything you need me to run to provide you with information?Thanks,Matt.

A: Blue Screen - anti3duag.dll & win32k.sys - WinXP - Dell Dimension 9150

Hi .

Do this...Start/Run...type msinfo32 and hit Enter. Click Components/Display. Post what's listed in the right screen for the 1st, 3d, and 4th lines.

Do you have your Dell drivers CD?

Don't do any of the following yet . I need to figure out the correct drivers you need first.

The ati3duag.dll error...should be your video drivers. They are probably damaged, maybe not. In any case, I suggest uninstalling them (using device manager)...then running the chkdsk /r command...then reinstalling the video drivers.

Start/Run...type devmgmt.msc and hit Enter. Click Display Adapter, double-click the specific item now displayed. Click Driver tab, click the Uninstall button.

To run chkdsk /r....Start/Run...type chkdsk /r (exactly as shown here) and hit Enter. Type Y in response to new screen and hit Enter. Reboot the system.

The command will execute...then boot into XP.


32 more replies
Answer Match 90.9%

Hey guys.

I've got a problem! I was scanning my computer with Malwarebytes on my user account. I told the rest of my family not to log on to their accounts as I am scanning, but another member of my family forgot and logged onto their user account, and came told me that the screen is just black. There was nothing I could do so I held the button on the processor to shut it down. I waited for a bit and then turned it back on. The processor started up but then it shut down and a blue screen appeared!

I have posted what the Blue Screen shows below. I have noticed that when I restart and it appears again, some of the information changes.

What the Blue Screen shows:
"A problem has been detected and windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file: ati3duag.dll <- this bit sometimes changes to something else when restarted

PAGE_FAULT_IN_NONPAGED_AREA <- This bit sometimes changes when restarted

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe m... Read more

A:Blue screen - Windows XP - Dell Dimension 9150

I have been having the exact problem with my computers lately, it is a RAM error. Replace the sticks or take switch around the sticks in your computer and find which ones are actually dodgy.

4 more replies
Answer Match 95.76%

I have an old DELL DIMENSION 9150
CPU PD 820 2.8 Ghz 800 FSB  2MB Cache
I have 4 GB RAM
I upgrade on OS Windows 7 32 bit
There is a video card ATI RADEON X600 256MB Hypermemory.
I want, if it's possible upgrade on OS Windows 10 32 bit but the video card is not compatible.
There is a video card compatible with this CPU and Windows 10 ?
Thank you in advance.


Asus Silent HD6450.

1 more replies
Answer Match 95.76%

I have a Dell Dimension 9150 and I know that it has 4 slots for memory DDR2. Dell states that 4 x 1Gb is the maximum.
I was wondering if 2 x 2Gb is working as well since the 2Gb DDR2 are very cheap now.
Anyone experience with this ?

A:Memory in Dell Dimension 9150

The 9150 supports a maximum of 1gb per slot, 4gb total.

22 more replies
Answer Match 95.76%

Just replaced the hard drive to Desktar 160gb SATA; however the computer does not POST. There are four diagnostic lights which are suppose to come one but only lights 1,2 and 3 come on; light 4 does not appear. The computer does not beep and the screen is just blinking; thus no BIOS or DELL screen.

I have checked to see all the cables are in place, which they are. I am pulling my hair out to try and find out what could be wrong.

A:Dell Dimension 9150 does not POST

1 more replies
Answer Match 95.76%

Hi all,

I have a Dell Dimension 9150 which I have come to realise has RAID 0 (striped) across 2x 150gb drives.

Other than faster performance I can't see why they have done this on a desktop machine???

A drive has failed (great!) I have tried to run a chkdsk on it, but it just won't run.

I could do with getting the users data off, but how can I run a recovery program on 2 drives? As it's RAID 0, the data will be striped across the 2 drives.

Any pointers would be amazing.


A:Dell Dimension 9150 - Raid 0

I think you'd have to go the recovery software route,;aq=f&oq=Which is still a gamble and will cost money (unless you find a free recovery software which also purports to handle a RAID-0 situation.Louis

2 more replies
Answer Match 95.76%

I seek your guidance and direction with the problem that I am experiencing with my PC at this time.
Dell Dimension 9150 Desktop
Running Win XP
2GB Memory

About a week ago whilst using the PC it suddenly shut down.
The screen went black, and I dont mean the Blue Screen of Death
There were no warning messages as to say why the PC shut down
There were no fans running on the PC, they had both stopped
The on/of light on the front of the PC was flashing on and off.continously
First I though that there was an AC Mains Power Failure , on checking I saw that this was not the case.

I switched the AC Power to the PC Off and left it for 15 mins at which time I disconnected all the USB connectors,the Printer but not the display..Ensured that the Memory was well and firmly in the slots. I then switched on the PC ON again.

The PC Booted up as normal and then a message flashed up on the Screen to say that CHK DSK would run automatically

I wait whilst this CHK DSK took place and finished , then the PC started up as normal and performed fine for two days then the same scenario started all over agaiun with the PC shutting down suddenly = went through the same procedure again and everything got up and running and performed normal for about 30 mins and then shut down again.

Having checked on the Web about this symptom 90% of the responses suggested that this points to a faulty PSU.

My question is can I be sure it is the PSU causing this problem?

Regarding a replacement PSU, T... Read more

A:Replacement pus for dell dimension 9150

The logs in Windows are not that detailed and if the PSU simply shut down then Windows wouldn't even have any information to record other then when it boots back up that it had previously shut down improperly. But the logs you are referring to are found in the Event Viewer, one way to get to them is to go to the Run box and type: eventvwr.msc

The Dimension 9150 does use a standard power supply unlike some older Dell's that used non-standard wiring or any slim or micro systems that use smaller sized power supplies.

You can buy a PSU at any computer/electronics store but be aware that not all brands are quality brands. The cheapest power supplies will be low quality units with made up or fudged ratings/outputs. Get a quality brand such as Corsair, Antec, Enermax, Thermaltake to name just a few of the better brands.

As for wattage, you can and should go for a higher wattage unit, if you have a mid to high end graphics card you may want to go above 500 watts, but a 450 to 500 watt is safe for a standard system with some room to grow.

Another possible cause, and there could be a few, is that it's overheating. Have you checked the heatsinks and fans? You can maybe monitor the temps from within Windows with HW Monitor:

2 more replies
Answer Match 95.76%

okay this is my first dell computer ive ever owned all my other computers i built myself so knew what i could do with it but im not fully sure of what the highest upgrades i can make with this pc..


Processor: Intel pentium D 930 daulcore 3.00ghz (em64t) socket 775 LGA
Motherboard: dell inc model 0FJ030 chipset intel i945p\pl\g\gz
Bois: dell inc version A07
Memory: 4gig DDR2 PC2-4300 (266mhz) Daul channel
Video: nvidia Geforce 7900 gs 256mb
harddrive: 320GB (7200rpm) serial ata
Power supply: 375 watt atx

i want to no the fastest CPU i would be able to run in this computer also the fastest ram was told PC2-6400 but not sure also whatz the highest power supply was told for power i can use up to 500 wattz atx cuz i plan on getting a BFG NVIDIA GeForce 9600 GT OC2 512MB video card which needs 400 watts or more becuz my geforce 7900gs keeps overheating but could i use anything higher then 500 watt if i wanted? it be much appreciate if anyone could let me know what i can fully upgrade this pc too

thank you

More replies
Answer Match 94.5%

Hi there,
I have a Dell Dimension 9150
I have just formatted my work computer because of performance problems with a specific design package we use. Unfortunately now everything seems to be a lot worse.
I have formatted computers before without a problem and I know the improvement in performance it can achieve. In my case, everything about windows is slow. Internet explorer takes ages to load pages, exploring files and folders take ages, programs are slow to open. It took an age to virus scan my HD with Mcafee. I have installed all drivers associated with my computer from the dell support website. I have only installed programs such as Microsoft office and AutoCad and a few others, but surely none of this should affect the speed of everything? My hard drive seem to sound a little more active than I remember them being before the format too.
My computer has a raid setup and this seems to be working fine still, as the intel storage console assures me. I didn’t realize I had this setup up until the format.
Before the format my hard drive was setup to have 3 partitions which I resized into one, one of these I assume held the Norton restore files which I wasn’t aware of at the time. My system shipped with windows xp professional but I couldn’t install this because I kept getting a blue screen and system was crashing. I used a windows xp home disc which came with another dell desktop in our office instead and this worked fine. I performed a full format (NTFS) of the only drive ... Read more

A:Dell Dimension 9150 - Just formatted and is slower than ever!!

Download and run the hard disk manufacturer's testing utility.

1 more replies
Answer Match 93.66%

Hi all,

I've enjoyed periodically watching new DVD films on my Dell Dimension, which has a separate cd player. The system came with Cine Player, which always conflicted with my Power DVD, but I'd simply close the Cine Player, and all would be fine. Over Christmas 2010 I'd inserted a new film into the DVD drawer, only to watch Cine Player and Power DVD 'duke it out', before it would stop completely. I closed both, and tried again, with the same results. I gave up and watched the film on my laptop, with no problem.
There was never an error message, the dvd player simply blinked for a while, then made a loud whirring noise, and abruptly stopped, with the green light going out.

About a week later, I inserted another 'tried and true' film, only to watch the system 'hang' for thirty seconds with the same flashing green light, before making the same whirring noise and stopping, lights out. Figuring that the problem was the obvious jostling of CinePlayer and Power DVD that I'd seen before, I uninstalled CinePlayer and restarted, but Power DVD wouldn't work either.

I've since done the DVD troubleshoot rout, and found and installed the decoder that matches my system. Now I have Real Player working, which now presents a cd or dvd option.
Today, I've checked the cd player and tried the same cd in the DVD drawer, both of which work. When I put a dvd into the dvd player, no error message, just a blinking green light, then ... Read more

A:My Dell Dimension 9150 DVD has suddenly stopped working

It sounds as though your DVD player has died, but first:
Try the Filter fix:
Uninstall this device in Device Manager and reboot to reinstall.
These devices die frequently and are cheap and easy to replace.

1 more replies
Answer Match 93.66%


I'm trying to fix a XPS/Dimension 400/9150 which exhibits bizarre symptoms.

On startup, before POST, the system will emit a noise from the system speaker and, following the noise, hang indefinitely without booting.

A recording of the noise can be found here: WMA Recording of noise

It did this to me 8 weeeks ago, and I stripped it down and put it back together, and it persisted. However, when I removed and reinserted the IDE-like connector between the MB and the front power panel, it booted OK and has run for 8 weeks or so.

This time, no amount of resitting of that connector solved it, but a step-by step strip and test solved the problem by removing and reinserting RAM in socket 4.

At the end of this test, it exhibited these symptoms with only MB, Processor, CPU fan, 2 x RAM and HDD inserted. The RAM memtests fine and, as I said, this was solved previously without reseating the RAM.

It is obviously only a matter of time before it does it again. My thoughts are all MB related, what are yours?

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Answer Match 93.66%

I have reinstalled Windows XP on my Dell Dimension 9150 and now I have no access to the internet. I am currently using my son's laptop to try and fix this problem. Under Device Manager "Other Devices" they all have the Yellow !. I have a disc from Dell that says Drivers and Utilities and when I load it nothing is happening?? Also I have a Linksys Wireless-N ADSL 2 + Gateway modem which is model WAG160N. Please any advice would be appreciated, and I am just learning how to do all of this.

A:Solved: No Internet - I reinstalled XP on Dell Dimension 9150

11 more replies
Answer Match 91.56%

Ok I have read on here the post regarding the fix about this however I everything applies to windows XP. I need to know if the fix would work on windows 7 just the same?? Please help. The keyboard and mouse are USB and are not recognized in anyway. Thanks a bunch!!

A:Keybaord and Mouse not recognized on Dell Dimension 9150 running Windows 7

Can you post a link to the other post?

Having worked on hundreds of Dell's, I can say that we ran into this problem where occasionally, a USB keyboard or mouse would not be recognized by BIOS, every time. Since we had stacks of keyboards and boxes of mice, we would just grab a different one and try that. Usually that would do it. Once in a while, changing the BIOS to try to boot to CD first would work so I always thought it was a timing issue with BIOS. Nothing to be done about it other then search for the latest BIOS upgrade and take the chance of ruining the mobo if it failed.

So, try these tricks:

1) Set BIOS to boot from CD first (but leave it empty).
2) Check that your USB setting in BIOS is set for Legacy USB.
3) Try different keyboards and mice if possible.

The biggest hassles I had with the Dell's was getting a USB/wireless mouse or keyboard to work. Sometimes gave up and went with the wired USB devices.

Once you post the link, I'll go check that other fix.

19 more replies
Answer Match 83.16%

The office Dell has started stopping the shutdown process on a plain blue screen; no error messages. You have to unplug the CPU to get the system to completely shutdown. It appears that Windows has already closed and it's in DOS at the time.

Any ideas? The boss lady does do ALOT of web surfing. I clean every other day with Glary Utilities, and we're running the latest version of Zonealarm's Security Suite with Windows XP.

Thanks for any help!

More replies
Answer Match 83.16%

Hello I have a friends computer here that I can not get to boot into windows. It does have the Dell diagnostics on it but has done me no good. When I try to boot the computer it will show the xp screen but then goes directly to the blue screen. When I try to boot into safe mode it will start to load it but by the time it reaches the bottom of the screen rather than scrolling down and continuing to load it goes to the blue screen and I get the following

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try chaging video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

STOP: 0x0000007E (0xc0000005,0x8053A593,0XF8A8C684,0XF8A8C380).

I have an xp home cd and I have booted from cd to the recovery console and have ran chkdsk /r to no avail nothing I know to do is doing the trick. I still get the blue screen!

I do not have the original mouse or keyboard hooked up to it could that... Read more

A:Dell Dimension E310 blue screen

I have discovered that the computer has symantec recovery disk and when I go to select recovery point there is none there but when I go to Open another location there is a Backup (D) with system volume information and then _restore and then there are blue RP6 -RP11 then RP20, RP24, RP 31, RP37, RP39 and RP50 but not sure what one or if I should choose one... hope this helps someone to help me!!!. I have never used or seen the symantec Recovery Disk stumbled across it via a different post which was talking about using the recover my comuter to original dell configuration. Anyway help would be awesome... Jen...

1 more replies
Answer Match 82.32%

Ive been getting a blue screen lately and this is what it entails

0x000000F4 (0x00000003, 0x85B9B020, 0x85B9B194, 0x805F9F88)

Anyone know?

My specs should be in that section that I filled out when i registered.

A:Dell Dimension 4550 Blue Screen 0x0f4

12 more replies
Answer Match 82.32%

Hi all, I am new to your group and i have a Dell 9100, XP home with a 160 gig hard drive and one gig memory, I am getting the blue screen with the following error codes,0x000000c2, 0x00000043,0xc27e4000, my XP will not start in any mode, no safe mode. I get the welcome screen and starting XP and then it will shut down. so far my research came up with, driver problem, memory and one expert thought it might be the motherboard. I do not have any kind of a restore/recovery disc. This was a new purchase. According to one technician (friend) stated that all my programs and files are there. pressing F8 running all options with no success. A new hard drive was installed, same thing, different fault codes. The computer was used by a family member, I was left with the shut down, I found that four or more programs were running, Yahoo,print program, picture (pass port) program, video, plus a foreign language. I could not close any program, I had to turn off the power. Any advise would be appreciated.

A:Dell Dimension 9100 XP Home blue screen

its usually f2 on start up to acces dell utilities

dell with provide you with a disc if you ring them especially if their own on board recovery is not working

as it is soooooo poorly only other option would be to get a disc off a friend and try to boot to that or to buy a windows boot cd from say ebay ( usually about £1 ) which may help but no guarante

the above is an example only

2 more replies
Answer Match 82.32%

I am having a hard time with running a chkdsk/f I can not get to any other screen but that. I didnt not have a problem with this computer until the large battery went out on my surge protector and when I moved it to my husbands music room (because his computer got a virus) Upon start up it gives the the options to start up normal, safe mode ect. Well I dont know what to do...I believe the f drive is my 3.5 disc drive it is dusty inside there and blew some out, that did not help and then I unplugged it, no help with that either. Any suggestions will help as I am unable to figure out what to do. Thank you in advance.

A:Dell Dimension 2400 chkdsk/f blue screen

9 more replies
Answer Match 76.86%

My 3 year old Dimension 9150 won't power up.   If I unplug the power cord for about 30 minutes and plug the cord back in, the pc powers up (OS goes in boot mode) for about 2 minutes then shuts itself down.  I tried to hit the power button at this point and nothing  happens although the green LED on the motherboard is lit.  If I unplug the power cord and plug it right back in, the front panel light flashes for about 5 seconds and shuts off.  Pressing the power button at this point doesn't do anything.  I have tried switching out the PSU (I have a couple working PSUs laying around) and didn't seem to make a difference.  I jumped the green/black wires on the 24 pin psu motherboard plug while it's still plugged into the motherboard and the psu stays on but no video on my monitor and the front panel flashes a few seconds and then it's off even though the PSU remains on.  I tried taking out all the connectors from the motherboard and leave only the 2 PSU motherboard plugs in and nothing.  I can unplug the power cord for 30 minutes again and power up the PC and hit F2 to go straight to the CMOS menu and it powers down after 2 minutes (so as to rule out the OS).  I have taken out the memory and unplug and replug in the power cord and front panel lights flash for a few seconds and shuts off (no beeps at all).  At this point I am thinking it's the motherboard that's faulty.  What do you think? I have searched this forum and saw quite a fe... Read more

A:Dimension 9150 won't power up

Disconnect all external devices. Remove all add in cards like graphics, modem or sound cards. Try with one memory at a time if you have two memory modules. Reseat the CMOS battery> Try to boot with and without CMOS battery Reseat the cables for Hard drive as well. Still Doesn't work...Try a different power supply and see what happens, If that also doesn't work then you try and check you Hard Drive on a different Computer. Lightning and powesurge can also be a cause..check the MOBO for any signs of fry.  

10 more replies
Answer Match 76.02%

I have heard the ongoing optiplex vs dimension debate for some time now, and I have recently been stuck into it. What I had heard last was that for business purposes (we have about 30 people and growing) the optiplex was the way to go. However one of the network techs who helps us decide which coimputers to order is adamant that the dimension 5150 and 9150 are suitable business machines. Does anyone here have comments on that, or better yet, specific reasoning why one or the other is superior. I would also point out that since my employer is a department of a university, the cost difference is negligible (optiplex slightly cheaper). Any help and opinions would be greatly appreciated.

A:Dimension 5150/9150 vs. Optiplex 520/620

6 more replies
Answer Match 73.5%

I have 2 Dell Dimension computers, a 2400 and a 4700, both running WinXP SP2, and both with Intel chipsets. The 4700 has been hit with a virus. I have a spare HDD and want to put Windows, etc on the spare 7using the 2400, and then put that spare into the 4700, discarding the infected HD. I have the reinstall CDs that came with each machine. My questions are:

1. Which reinstall CD should I use?
2. Can I set up the HDD in one machine and then use it in the other?
3. Or should I just remove the infected HD from the 4700, put in the spare, and set it up there?

The reason I want to do the setup in the other machine is because the 2 computers are in
different towns, and I'd like to leave the infected one where it is (it's still somewhat usable).

Any help will be appreciated. Thanks.

A:Which disc to use to Reinstall WinXP on DELL DIMENSION??

10 more replies
Answer Match 72.66%

Hi, hoping for a Dell Guru!

I have a problem with a friend's machine and unfortunately I have 'more accomplished user status' than him and somehow got roped into this problem.

We live in China, he bought a new Dell 2010 with Chinese UBUNTU onboard - everyone assured him he could put on English Windows XP when he bought it so he scrubbed the harddrive and loaded on XP (original disk, an amazing discovery in China!!)

So he got it working ok, but of course it has some issues in missing drivers (no resource CD, because UBUNTU OS). And the place he bought it from will only service a Chinese OS, not English OS, so we are a little stuck.

Drivers missing are
1) audio
2) One called SM driver which I believe is 'chipset' and should have been installed first, but I don't have a copy!
3) PCI (no internet/network card connection working so probably that!)

Issue is that we don't have a Dell Diagnostic disk for this machine or a partition backup (it was UBUNTU). And Dell seems to recommend Win7 as the desired OS on it's websites.

Win7 is not most desirable solution (old system, can't update machines and previous compatibility issues make my friend 'unhappy' to do this) - so looking to see if we can get drivers from somewhere that are applicable.

Any ideas most welcomed!

A:Dell Dimension 2010 Ubuntu to WinXP conversion

We looking at the right model >

Dell lists drivers for Vista and Wn7 only on that model.

Lets go with the DEV & VEN numbers form Device Manager>

To open "Device Manager", right click on "My Computer" (Computer in Vista/Win7) select Properties, On the Hardware tab Select Device Manager, if you see any yellow question marks, right click on the device and select properties, on the Details tab select Hardware IDs copy the PCI/VEN and DEV numbers and post them on your next post.

1 more replies
Answer Match 72.24%


I'm trying to reinstall Windows XP on a Dell Dimension 4600 using the WinXP Home System Recovery disk. I'm not sure if that disk was the one that came with that computer or not, but the reformatting procedure was going fine until the screen changed to a black screen with "Gateway" displayed on it in large white lettering with a white scrolling progress bar that animated for a few seconds, then froze. I figured that the reformatting process would take a long time, so I walked away, but several hours later, I found that the screen hadn't changed at all and the computer didn't seem to be doing anything aside from just sitting there, displaying that same image.

Am I doing something wrong, or is there something wrong with the computer itself (e.g., I'm not using the correct System Recovery disc)?

EDIT: I almost forgot -- I'm planning on donating this computer, so I'm not concerned with losing any data on it.

A:Solved: Reinstalling WinXP on Dell Dimension 4600 - lockup?

9 more replies
Answer Match 72.24%

On a Dell Dimension 9200 I downloaded and installed the latest MS updates for the WinXP Media Edition. After the install the computer had to restart to complete the install. I let it do its thing while I got a coffee. Half an hour later the computer still had not shut down and was on the last phase of it. I let it go for another 2 hours to come back to find no progress had been made so after not getting any response from Ctl, Alt, /Delete I resorted to helping the shutdown by using the power off button. Since then (5 days ago) I have been trying everything to get it to boot up again; it only boots to before the bios. That is the CDs lights come on along with the numbers at the front bottom and from then the power fan runs at what seems full speed. The numbers showing at the front panel are 3 and 4. Pushing any of the F keys has no effect. Could someone help me here please?

A:Dell Dimension 9200 WinXP MediaEdition Wont boot

Do you know what updates were installed? So you power it on and it can't get to the BIOS? Nothing is displayed on the monitor?

6 more replies
Answer Match 70.56%

Dear all
When i am using the system or laptop, Sometime I am having these kind of problem win32k bluescreen

Thanks and reg

A:Win32k blue screen

Hi Raj,

Can you divulge a little please? Are you getting a blue screen with lots of white writing (BSOD - BLUE SCREEN OF DEATH)? If so, we will need to see the long code (for example 0x00000000007F, 0X0000012345D, 0X0000.... etc etc)

If its not the BSOD, then please tell us more details.


1 more replies
Answer Match 70.56%


My computer has been blue screening randomly. It says...

0x0000008E(0xC0000005, 0xBF8029F8,0xB942FAF0,0x00000000)

Win32k.sys-Address BF8029F8 base at BF800000, DateStamp 43446a58

These blue screens have been becoming more frequent since it began. I dont know how to fix it, so i went reserching. I've tried 3 differnet trial programs to try to fix it, but I dont really know if it worked and need some help please, thank you.

A:Win32k.sys Blue Screen

See if this addresses the problem you are experiencing:"Stop 0x0000008E" error message in Win32k.sys when you use the keyboard to access a program menu in Windows XP

6 more replies
Answer Match 70.56%

Yea I had this laptop for about 3-4 years. its a dell Latitude c640. I got this blue screen 2 times already i believe. I did a malware, AV, S&D and AAW scan and found nothing. is my computer ready to bite the dust?

A:win32k.sys blue screen

Let's try this.Download/install BlueScreenView, .Double-click BlueScreenView.exe file.When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.Save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content and paste it into your next reply.Louis

7 more replies
Answer Match 70.56%

running xp home.. go the blue screen of death with win32k.sys. cant do a last known or boot into safe mode. i put an os on another hard drive and there are no problems whatsoever.

A:blue screen win32k.sys

Do you have the XP CD?

Try loading the Recovery Console and running

chkdsk /r

Further ideas might be available if you report the actual STOP error and paramenters:

3 more replies
Answer Match 70.56%


i've got a problem with my pc i keep geting blue screens in games such as HL2, juiced 2 in some races, track mania nations forever does it everytime the race starts some games like left 4 dead works fine never crashes blue screen says something about win32k.sys error tried renewing that file in case it's corrupted didn't work tried downclocking my cpu and gpu to stock speeds still the same.. tried new gfx drivers old set, new WHQL set and betas still the same

my system spec
amd x2 5000+ black edition @ 3.1ghz
asus 8800gt @ 700/1750/2000
4gb of geil low latency ram
2 hard drives 1 sata 1 ide
motherboards asus m2r32 mvp
psu antec 550w

runing windows xp 32bit
should i try swaping my ram sticks? maybe one of them is faulty?
any help appreciated

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Answer Match 70.56%

I've been on the computer today it is shutting down every so often to the blue screen of death.

'Begining Physical Dump of Memory'.

When it crashes this is on the error line :

win32k.sys - Address BF91FAD3 base at BF800000 DateStamp 43446a58.

Before this happens there a kind of shunting noise coming from the hard drive.

One of the times when I have tried to restart it today it kept making the shunting noises and then said 'Error loading operating system'.

A:Blue Screen - win32k.sys

Hi Linked78

. . . and Welcome to the Tech Support Forums.

See if you can post more of the first few lines of the error [there's likely a "stop" error code] - Also, see if you can boot into Safe Mode, and can check the related error messages in Event Viewer [Start/Control Panel/Administrative Tools/Event Viewer]. If you find helpful info in there, let us know.

If you recently changed anything, adding or subtracting programs or hardware, let us know that, too.

Such errors can be signs of hardware trouble, so a good start would be to run some diagnostics. Some major vendors include built-in diagnostics & provide diagnostics on "Resource CDs", so check your system's documentation for that. Generic diagnostics are available for memory ( and hard drives (

If you can't boot into Safe Mode, definitely try to see what the diagnostics come up with [most diagnostics run from either bootable CDs or floppy diskettes].

That should get your troubleshooting started.
. . . Gary

7 more replies
Answer Match 70.56%


I am having a pc issue and I am hoping someone can lend me their expertise to help solve the issue.

Compaq Presario SA4000T
Pentium 4 3 Ghz proc
RAID Array 2 drive mirror

The issue...BSOE with the following displayed:

A problem has been detected and your computer has been shut down.

The driver mistakenly marked a part of its image pageable instead of non-pageable.

The problem seems to be caused by the following file: WIN32k.sys

STOP 0x0000D3, BF8C3217, 0x0000FF, 0x000000, 0x80509953

Steps I have taken so far to resolve the issue:
- I reformatted the drive and used the system restore disk. Issue remains.
- I removed 2 of the 4 sticks of memory. Issue remains.
- I replaced the 2 sticks I previously removed, then removed the other 2 sticks. Issue remains.
- I switched graphics cards with the one in another pc. Issue remains.
- I switched my raid card and cables with a brand new card/cables. Issue remains.
- I bought 2 new hard drives, formatted and imaged them with the factory system recovery disk. Issue remains.

I am not a hardware expert but it seems to me all that's left is either a problem with the BIOS, the motherboard or the processor. The PC is over 4 years old and it seems I cannot buy a new processor or mother board, and the manufacturer wont look at the pc even if I pay them. So my only options I can think of is to buy a used motherboard and, if that doesn't work, then a used processor. Before... Read more

A:Blue screen Win32k.sys

Info from the Microsoft Debugging Tools Help file:


The DRIVER_PORTION_MUST_BE_NONPAGED bug check has a value of 0x000000D3. This indicates that the system attempted to access pageable memory at a process IRQL that was too high.

The following parameters are displayed on the blue screen.

Parameter Description
1 Memory referenced
2 IRQL at time of reference
3 0: Read

1: Write

4 Address that referenced memory

If the driver responsible for the error can be identified, its name is printed on the blue screen and stored in memory at the location (PUNICODE_STRING) KiBugCheckDriver.

This bug check is usually caused by drivers that have incorrectly marked their own code or data as pageable.

Resolving the Problem
To begin debugging, use a kernel debugger to get a stack trace.

This is very similar to the STOP 0x0a IRQL_NOT_LESS_OR_EQUAL and to the STOP 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL errors

Most often the core Windows files (such as win32k.sys) aren't corrupted, but rather it's another driver that's misbehaving and has caused an error to occur in win32k.sys.

I'd suggest forcing IRQL verification in Driver Verifier, but would like another member to verify this before proceeding. What I'm suggesting is the stuff in the first CODE box in this link:

PS - don't forget to reset the D... Read more

5 more replies
Answer Match 70.56%

hi, i have been having complete random reboots with my new computer
my computer specs
quad q9550
Ati Radeon HD4870
650gb hdd
550W thermal take psu

this is from the WinDbg program analysing my dump file

* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *


FAULTING_MODULE: 804d7000 nt


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

718053aa ?? ???

TRAP_FRAME: a9a41580 -- (.trap 0xffffffffa9a41580)
ErrCode = 00000010
eax=000000a2 ebx=bf80f87b ecx=a9a41620 edx=00107324 esi=00107328 edi=a9a41624
eip=718053aa esp=a9a415f4 ebp=a9a41618 iopl=0 nv up ei ng nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010296
718053aa ?? ???
Resetting default scope



BUGC... Read more

A:Blue Screen? Win32k.sys

What's the STOP error number given when it BSODs?Is XP updated?Similar problems seem to be related to RAM or lack of O/S updates, from what I see.

13 more replies
Answer Match 70.56%


I have intaled 2 days ago the Windows7 Ultimate on my Sony Vaio Ar61zu. The original OS was vista.

Now i have several blues screens.
In the help windows says tht files can help to explain the problem:
WER18FD.tmp.WERInternalMetadata a
C\Windows\app data\Local\ WER-87454-0 sysdata.xml

Attach files of BSOD and system health report

Thanks for your time and help

best regards

A:Blue Screen Win32k Sys

System Age:
Data/vers?o de BIOS Phoenix Technologies LTD R2090J8, 26-02-2008
Due to the age of your hardware, make sure it is compatible with Windows 7: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads -> Download and run the Windows 7 Upgrade Advisor.
Device Concerns:
Mass Storage Controller PCI \ VEN_104C & DEV_803B & SUBSYS_9016104D & REV_00 \ 4 & 248F4965 & 0 & 1AF0 The drivers for this device are not installed.
Make sure the drivers for any/all external hard disks are installed.
Software Concerns:
Start Menu\Programs\DriverMax Public:Start Menu\Programs\DriverMax Public
Start Menu\Programs\ParetoLogic\RegCure Pro Pi-PC\Pi:Start Menu\Programs\ParetoLogic\RegCure Pro Pi-PC\Pi
We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.

Many of us on the forums actually do not recommend automated optimization to... Read more

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Answer Match 69.72%

on boot up I get the blue screen of death it will not let me boot in safe mode or from cd always goes back to the bsod I get the usual windows xp bogus errors that indicate ram (cards work good in other pcs)
0xC000005 and the 0x800000e or close
have tried using the windows operating cd and pc acts like it starts to read but hen blam bsod is there any way to salvage 10 years of photos?
thanks even for the chance to vent I have been without for over two weeks now

A:blue screen of death win32k.sys

Hello Paul & welcome to TSF,

now how old is your system ?

did you recently add any new programs ?

when was the last time you cleaned the insides of you tower/case ?

did you leave your system on during any storms ?

do you have access to another computer in you house ?

some questions i need to know !!


4 more replies
Answer Match 69.72%

Computer is an HP Pavilion XT963

Attempted to install an HP Photosmart C4140 All-in-one Printer.
System failed with the following Blue screen when installation window prompted to plug the printer into the computer’s USB port.

Blue screen message:

A problem has been detected and Windows has been shut down to prevent damage to your computer.


If this is the first time you’ve seen this stop error screen,
Restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any Windows updates you may need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000007A (0xE11CF3E0, 0xC0000098, 0xBF8E8B73, 0x0468B860)

*** win32k.sys – Address BF8E8B73 base at BF800000, DateStamp 3b5ee2e6
Initial boot screen when trying to access Advanced Startup Options

PhoenixBIOS 4.0 Release 6.0
Copyright 1985-2001 Phoenix Technologies Ltd.
All Rights Reserved
Copyright 2001 by Hewlett Packard, Inc.
Version 3.07

CPU = Intel ® Celeron ™ processor 1.2 GHz

383M System RAM Passed
256K Cache SRAM Passed
System BIOS shadowed
Video BIOS ... Read more

A:Blue screen win32k.sys error

6 more replies
Answer Match 69.72%

Recently the blue screen of death has been arising. The problem cause is listed as win32K.sys, address BF85FC9E, base at BF800000, Date stamp 52f43e77. I have not loaded any new hardware lately and this problem occurs after I click on a link, mostly an email link. This annoying problem will not stop so I am requesting assistance. Thank you.

A:Blue Screen of Death at win32K.sys.

Please run this program BSOD_XP_v1.3_jcgriff2_PROD.exe.when it is done go to My Documents and zip up the file TSF_XP_SUPPORT and open a new thread here Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista and attach your results to that thread.

19 more replies
Answer Match 69.72%

Lately, I've been experiencing random restarts and all. After disabling the "Auto Restart" function(Followed some help via search option), I got a blue screen.

Here's what I've noted.

***STOP : 0 X 0000008EC0 (0000005, 0XBF802F46 , 0XF6A6BCA4, 0X00000000)

***win32k.sys - Adress BF802F46 base at BF800000, DateStamp 43446a58

I've recently changed a power supply unit and cleaned the Heat Sink Fan.

Any help will be appreciated. Thanks in advance!

A:Blue Screen of Death. (win32k.sys)

Originally Posted by Red Squirrel at
It is a RAM error. Follow step one below, review the logs and see if there are any outstanding error messages.

General Troubleshooting of STOP Messages
If you can’t find a specific reference to your problem, running through the following checklist stands a good chance of resolving the problem for you. This checklist is also usually the best approach to troubleshooting some specific Stop messages, such as 0x0A and 0x50.
1. Examine the “System” and “Application” logs in Event Viewer for other recent errors that might give further clues. To do this, launch EventVwr.msc from a Run box; or open “Administrative Tools” in the Control Panel then launch Event Viewer.
2. If you’ve recently added new hardware, remove it and retest.
3. Run hardware diagnostics supplied by the manufacturer.
4. Make sure device drivers and system BIOS are up-to-date.
5. However, if you’ve installed new drivers just before the problem appeared, try rolling them back to the older ones.
6. Open the box and make sure all hardware is correctly installed, well seated, and solidly connected.
7. Confirm that all of your hardware is on the Hardware Compatibility List. If some of it isn’t, then pay particular attention to the non-HCL hardware in your troubleshooting.
8. Check for viruses.
9. Investigate recently added software.
10. Examine (and try disabling) BIOS memory options such as caching or shadowing.
The error message is... Read more

1 more replies
Answer Match 69.72%


I am experiencing BSOD: win32k.sys.

I could not boot into windows in any mode (safe mode...)

Is there any way I can fix this problem and boot into windows as I need to recover my files back?

Thanks in advance.

A:Blue screen of death! win32k.sys

10 more replies
Answer Match 68.88%

Help! I keep getting this blue screen error and have no idea how to fix it....I ran the windows debugger a couple of times and this is what is coming up... any ideas how to fix this bug?

Loading Dump File [C:\Windows\Minidump\122509-12370-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*c:\debug_symbols*
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a1d000 PsLoadedModuleList = 0x82b65810
Debug session time: Fri Dec 25 20:27:03.770 2009 (GMT-2)
System Uptime: 0 days 0:00:36.752
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

Invalid system... Read more

A:Windows & Blue Screen Error : win32k.sys

No enough info for use to start with (the win32k.sys error is misleading).
Please provide this info:

3 more replies
Answer Match 68.88%

I have a desktop with WINXP SP2 pack, recentaly I upgraded from WIN XP professional. I always get a blue screen and says that WIN32K.SYS error and PAGE_FAULT_IN_ NONPAGED_AREA and I have to restart the computer. Internet explorer closes automatically and error messege appears that mshtml.dll.
I went to the evident viewer from the control panel and I found these errors from the application and system folders.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/28/2006
Time: 8:27:46 PM
User: N/A
Faulting application iexplore.exe, version 6.0.2900.2096, faulting module mshtml.dll, version 6.0.2900.2096, fault address 0x0005f331.

For more information, see Help and Support Center at
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 30 39 36 20 00.2096
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
0040: 30 2e 32 39 30 30 2e 32 0.2900.2
0048: 30 39 36 20 61 74 20 6f 096 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 35 66 33 33 31 0d 0a 05f331..

There is another error file in the system folder

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 7/28/2006
Time: 8:41:51 PM
User: N/A
The driver detected a controller er... Read more

A:Blue Screen Appears Win32k.sys Page_fault_in_nonpaged_area

7 more replies
Answer Match 68.88%

My wife's 2 year old HP TouchSmart TX2-1027ca notebook recently started blue screening. It started more intermittently, but more recently it seems to happen in as short as 20 minutes, and even sometimes on startup.

I have run the new MemTest86+ all night and it found no errors, however I know that the system has shared memory, so it is possible that it could just be in the area that is reserved for the video cards.

I have fresh reloaded Windows 7 Home Premium, and I still had a few blue screens since then. I would suspect that this means that it is a hardware issue, but perhaps not, I could be wrong.

I won't speculate too much on my guesses, but hopefully you can provide some useful insights.

I currently am running no anti virus, as I'm trying to eliminate possible causes.

A:Blue Screen Crashes: win32k.sys and ntoskrnl.exe


Originally Posted by JMacFan

I have fresh reloaded Windows 7 Home Premium, and I still had a few blue screens since then. I would suspect that this means that it is a hardware issue, but perhaps not, I could be wrong.

Your suspicions are probably correct.

Some of the minidumps blame graphics drivers, others simply blame hardware.

First try updating your graphics driver:


atikmdag.sys Tue Aug 18 15:05:47 2009 (4A8A1A8B)

If that fails to fix the BSODs, please run this graphics stress test: Video Card - Stress Test with Furmark - Windows 7 Forums



Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Mon Jun 6 14:14:31.134 2011 (GMT+12)
System Uptime: 0 days 0:00:17.066
Probably caused by : hardware
BUGCHECK_STR: 0x124_AuthenticAMD
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`04fbf728 00000000`00000000 00000000`00000000
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jun 5 18:52:28.881 2011 (GMT+12)
System Uptime: 0 days 0:00:41.813
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
PR... Read more

1 more replies
Answer Match 68.88%

Hi, i have had semi frequent blue screens on my computer (1-4 times a week maybe). The most common one is from fltmgr.sys, but i have also seen just one i think from win32k.sys. Any help would be greatly appreciated thank you. As far as i know, all of my drivers are updated. i just updated my drivers for gpu's a few days ago.


A:fltmgr.sys/win32k.sys windows 7 blue screen

Can you do the following:Publish a Snapshot using Speccy

15 more replies
Answer Match 68.88%

I'm having this problem since the parts for my pc came in. First with Windows 8.1 and now with 7 aswell. I ran CPU and memory tests like prime95 and Memtest86 without any luck.

My drivers should be up to date, I downloaded the newest drivers in Asrock's website. The problem happens when I'm playing games, sometimes I can play for hours without any problems. At first I thought it was a hardware problem since the games would freeze without any blue screen but today after running the pc without problems with Windows 7 I got a BSOD.

Also, today for the first time I got the BSOD while browsing the web, before it always happened while I was playing a game.

I also found an old thread where the guy has the same problems as me, the screen would turn black for a few seconds and he also had the same RAM.

My specs:
Motherboard: Asrock Z75 Pro3
CPU: Intel i7 3770
RAM: Corsair 8GB DDR3 1600mhz
PSU: Corsair TX850
OS: Windows 7 Ultimate
Graphics: Intel HD 4000 (I'm using my processor as graphics for now)

I ran two programs to analyze the dump files, WhoCrashed and Blue Screen View.
Who Crashed shows this:
Blue Screen View shows this:

For now I disabled Turbo Boost in my BIOS settings. I also ran a program called Driver Reviver to check the drivers and it tells me that there's a quite a few outdated drivers, but I don't know if can really trust this program.

Here's one dmp file: https://www... Read more

A:SYSTEM_SERVICE_EXCEPTION Blue Screen of Death (win32k.sys)

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
[COLOR="Red"][B]Built by: 7600.16792.amd64fre.win7_gdr.110408-1633[/B][/COLOR]
Machine Name:
Kernel base = 0xfffff800`02c1f000 PsLoadedModuleList = 0xfffff800`02e5ce50
Debug session time: Wed Aug 5 13:02:04.647 2015 (UTC - 7:00)
System Uptime: 0 days 18:25:43.568
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff9600022c9ed, fffff8800768d110, 0}
Probably caused by : win32k.sys ( win32k!MulAssociateSharedSurface+15 )
Followup: MachineOwner

6: kd> !analyze -v
* *
* Bugcheck Analysis ... Read more

3 more replies
Answer Match 68.88%

Yes, I just got a blue screen of death pop up. This is what it saysWin32K.sysPAGE_FAULT_IN_NONPAGED_AREA. Win32K.sys address BF84642 base at BF800000 date stamp 4d2dd68f

Goes something like that. Any ideas what might have caused that? I haven't installed anything except Office 2010 and that was a few weeks ago. This happend while I was in Office 2010 however. Any relation?

A:Blue screen of death Win32K.sys error


1 more replies
Answer Match 68.88%

This computer was just continually rebooting itself so I was preparing to try to get into safe mode or something. Now however, it just boots to a Dell screen and stayst there with the blue globe with the word Dell on top of it and www. on the bottom of the screen. I removed power from the machine for a few minutes, and tried booting again to the same situation. Has been running now for 15 minutes with no change, just the dell screen. All advice welcome!

A:Dell Dimension XPS T650r wont get past initial dell screen.

6 more replies
Answer Match 68.88%

Hi all,
I have a spare computer from work, but I do not know the password to log in, and so would like to wipe it. Ergo, I decided to try and boot the computer using a USB thumb drive with Ubuntu on it, so as to wipe the windows partition on the hard drive and then install Ubuntu. The computer boots normally to the Windows XP login screen. When I press F2 or F12, there is no display output. I have tried this with a variety of monitors and with two D-SUB cables (one at a time). These are the Samsung LT27B551EW, LG 27EA63V-P and Dell Rev A00. None of them show either the Dell splash screen or the BIOS screen. I have tried pressing F2 and F12 at strategic intervals (every 2 seconds) but still there is no display output. I also know that I was able to access the BIOS on the same computer a few months ago, but I forgot which displays I used then - I had to wait for permission to wipe the hard drive.
I have also looked up this problem in a number of other places, and found that this is supposedly due to an incompatibility of some kind with the monitor. However, I am not sure as to how I might go about fixing this issue, as I do not have any other monitors or cables which work with the Dell - all my other cables are either HDMI or other sorts of cable which do not plug in to the Dell. If there is a way to use the hard drive and wipe it without accessing the BIOS I would also be grateful to hear about that too.

A:Dell Dimension 3000 skips Dell splash screen and BIOS

Try connecting the USB stick before you power the system on.
You can try this too:

Power off, and unplug power cord from rear of PC
Press/hold power button for ~30 sec
Reconnect power cord to rear of PC
Power on and immediately tap F12 a couple of times

1 more replies
Answer Match 68.46%

Hi guys, newbie here. So about a week ago, my old Dell started showing a blue tint on my screen (computer is about 8 yrs old). I've done all the basics, restart in safe mode, check the connections, and checking my monitor settings. Everything seems to be fine. Could it be the graphics card? Today, it's been coming and going throughout the day. It goes to normal color, and then changes to the blue tint. I don't think it's the monitor itself because when I go the the settings, the menu pops up in normal color (second image shows the monitor menu) I'm not very familiar with computers so I apologize if I sound naive.


A:Dell Dimension monitor has blue tint...

Hi ZK! I got this from the Dell community???
Turn the monitor off
* Disconnect all monitor cords from the computer
* Disconnect the monitor power cord from the rear of the monitor
* Press and hold the monitor power button in for 5 seconds
* Reconnect the monitor power cord to the rear of the monitor
* Turn the monitor on
* The floating (correct colors) red/green/blue/white dialog box should appear on screen against a black background. If it doesn't appear correctly, the monitor is defective. If it appears correctly, the culprit is either the video card driver, cable, or video card

15 more replies
Answer Match 68.46%

Hi there,

Sorry to bother you ,but this blue screen of death it starting to piss me off
It usually happens after PC is up for 3-4h and then i close Mozilla (usually the song is still running from YouTube,last time this playlist ;i know id doesn't help but at-least maybe you will enjoy it while looking at my issue ) a weird sounds happens in headphones/speakers and then the "beautiful" blue screen of death; didn't manage to write down the error code but manage to read win32k.sys in front of it.I attached the traces collected with Dialog Collector to this tread.
Note : in the past i had another issue with blue screen with the message ndis.sys but since i installed another network driver for my board that issue was fixed,but this one with win32k.sys can't figure it out

Could you please have a look on it?

More replies
Answer Match 68.46%

Not everytime, but occasionally when I exit and even more rarely open a program, my entire system crashes in a blue screen with the Win32k error. I'm not sure where to start troubleshooting this, so I'd appreciate any help you guys can give.

A:BSOD when exiting programs, Win32k.sys blue screen

Host Name: CHOCO-PC
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Choco
Registered Organization:
Product ID: 00426-OEM-8992662-00173
You really need to update the Windows system files, but you won't be able to do that because of the counterfeit installation you have running.

Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.

My recommendation is to start with a clean slate, and install a genuine version of Windows. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows installation, and are still experiencing BSOD's, we will be happy to help you solve them.

3 more replies
Answer Match 67.62%

Hi there

I have been having persistent crashing problems with my around-2-month old Dell Studio 540 PC where it will almost daily just randomly crash, sometimes with a BSOD, sometimes just freeze.


2.66ghz Intel Quad Core processor
4gb RAM
750gb hard drive
Windows Vista Home Premium

When it freezes, the windows in use (IE, Windows Live Mail etc., nothing out of the ordinary) will remain visible and the mouse and everything will lock up. The music that's on (I use WMP most of the time) will freeze and continue coming out of the speakers as if a scratched record. The only thing to do then is to press the power button to reboot it. It will stay like this, frozen, until I do.

Dell are being typically useless and can't help as the Boot Utitlity and BIOS tests return no errors (is there not more to IT support than running tests? Apparently not.) They can't even decide if it's a hardware or software issue. Chocolate kettles.

When it does return a BSOD, the code I got tonight is:

STOP: 0x0000008e (0xc0000005, 0x95F53174, 0x8D0E2C68, 0x00000000)
win32k.sys - Address 95F53174 base at 95E80000, Datestamp 498F9E96)

Now, the only major thing I have changed or installed since it was new is Norton Internet Security 2009, which is patched and up to date, but the only thing different about what runs in the background. The PC came with McAfee preinstalled which I removed as I used to find it hideously slow on my old XP machine. What are the chances of this hav... Read more

A:win32k.sys Blue Screen crashes - Norton Security and/or hardware?


Can anyone please please help me with this? Does the fact that whether I get a BSOD or just a lockup, the mouse freezing indicates a hardware problem?

Is it worth uninstalling Norton and seeing if it becomes more stable?

Somewhere I saw an option to restore the PC to Dell factory defaults. Is this worth doing, and installing a different AV product?

Thanks in advance


19 more replies
Answer Match 66.78%

Oxe24e201c,0x0000000,0xbf82ebe1 went to start google chrome and it happened before I even started It day before I had done full avg scan

A:Solved: Blue screen page fault in non paged area win32k.sys

8 more replies
Answer Match 66.36%

So i jsut put a 9800gtx+ in my friends maching except its runs a pentium d 2.8 Ghz and it skips in bioshock mirrors edge etc. He has a 1080p Monitor and obviously this is the CPU SAYING OMGGG I CANT HANDLE THIS so its skipping any ideas on a great processor under 100$ that i can get for him? Socket type is ..i forgot.

Any help>?

A:Dell 9150 New processor

Socket type is ..i forgot.Click to expand...

Its 775, but you still need motherboard specs posted.

obviously this is the CPU SAYING OMGGG I CANT HANDLE THISClick to expand...

Yes indeed.

1 more replies
Answer Match 66.36%

Hi Folks. I need help with re-installing Windows XP Professional on my DEll 9150 (Pentium D, 3 GHZ, 3GB RAM) with 2 250GB SATA drives and factory Raid 1 configuration. I don't have the CTR-F11 functionality, since already tried to re-install and re-format the drives, so cannot go back to factory image.

Status of System:

1- Both drives pass tests alright. Have re-format them, no data to be lost!
2- Just re-move and re-install Raid 1 through the CTR-I menu.
3- Drives configured in Bios as Raid On right now, have tried all others without luck.
4- Have the Intel Matrix Manager floppy with the drives, have tried the F6 during installation, but when the system re-starts get all sorts of blue screens.

What should I do and it what order? Your help would be appreciated.



A:Help!! My new Dell 9150 won't start :(

Suggest you visit Dell online support or email them for help, you should still be covered. probably best to tell them that crashed and problem re installing.

1 more replies
Answer Match 65.52%

A friend brought a Dell 400/9150 with 1 GB of memory and a 320 GB SATA Hard Drive, to me because it cycles through the boot process continuously. Selected all options (safe mode, safe mode with networking, safe mode with DOS prompt, normal, last known working set-up) the same results. They start to load Windows then reboot. The friend did not have the original Windows install CD from Dell dfor this PC.

When he first brought it me, he got a black screen and no boot. I thought it was a bad hard drive, so I moved the hard drive to my machine and wa sable to see the drive and all of the data.

I remounted the drive in the Dell and tried to fix the Windows install by booting from a Windows XP SP2 install CD. It booted to the install but when I got to the second screen looking for hardware and where to install, there were no hard drives. It would not recognize the SATA hard drive in the Windows install mode. I rebooted and checked the bios, it could see the SATA drive.

I tried the suggestions for black screen in this forum. I mounted the drive in my machine and ran CHKDSK. No errors. I Tried the boot.ini fix and no change. I tried the MBR fix the boot sector fix and the ntldr fix. No change. I had a SATA hard drie with windows on it so i put it into te Dell. It started to boot but was a encounterd an error. I concluded the SATa controllers were functioning properly at this point.

After many hours I installed the hard drive in my machine and installed Windows XP ... Read more

A:XP SP3 on Dell 400/9150 continuous reboot

Moving XP to new MB or Computer -


2 more replies
Answer Match 65.1%

Well i decided i want to upgrade my CPU. But since my motherboard does not support Dual core i dont know what to do. I asked the Dell Support and they say that there isnt much i can do, they also said that a 9200 motherboard will maybe fit into my 9150 but they havent testes it yet.

anyone have any suggestion?

(i got a gaming comp)

A:Dell 9150 not supporting Dual core

Hey Daner, read this:

Save up for a computer/motherboard that supports dual core

3 more replies
Answer Match 64.68%


I have a toshiba 1920 by 1080 screen that I have hooked up to my dimension. My problem is that it wont let me go any higher then 640 480 and its not using the whole screen.

A:Dell Dimension With Toshiba Screen

Ethan Hi and welcome to Sevn Forums

Its probably a video driver. what kind of system, ram, video card, etc do you have?


2 more replies
Answer Match 64.26%

Hello my Dell Dimensions 9150 will not boot up at all.

After the initial start up screen, I get would you like to start in safe mode, safe mode networking, safe mode command prompt and Lask good known configuration.

However they all boot up to the blue screen of death.

I have ran a hard drive diagnostic which passed ok. I am wanting to completely reinstall windows but as its a SATA system I am finding it difficult as in BIOS it will not recognise the hard drives and when I try to install XP again it also BSoD's.

I have a legal copy of Window XP which I purchased from Amazon.

I am not sure if its a corrupt hard drive or motherboard.

The blue screen error code can been seen in the following picture.

any advice would be greatly appreciated.

A:Solved: Dell Dimensions 9150 BSoD on boot up

7 more replies
Answer Match 63.42%


Have 2 identical Dell Dimension desktops E521 series. 17" flat screen monitors with NVIDIA GeForce 7300 LE graphics card. Both run windows XP SP3. One in dtrs room, one in son's room.

Dtr called me, reports not being able to "type" on her screen. (was not there when this happened). tried a re-boot. Then monitor was just a black screen.

Came home, turned computer on, monitor light turns green for a second, then stays amber. When I try to toggle input mode (should be VGI) get error message that says "digital input in power save mode press computer button or any key on keyboard or move mouse". Pressing any button or moving mouse does nothing.

If I turn the surge protector off, i will briefly get the blue Dell logo. But a regular turn on off the computer gets me nothing at all on the screen.

Tried swapping out with son's monitor. His monitor is blank (black screen) amber power light, on her computer. Her monitor works fine on his computer.
Searching this message board and Dell support site (which sucks by the way), leads me to believe it might be a graphics card problem (?).

Of course, both computers are out of warranty.

I'm not afraid to open the case to switch out new cards if necessary. (have done this type of work on previous computers).

Thanks for any help you can give me.

Frustrated Mom (who is really hoping that this can be solved soon. Life with a 12 year old girl who can't be on AIM or MySpace really sucks... Read more

A:Dell dimension E521 - Blank Monitor Screen

15 more replies
Answer Match 63.42%

Dell Dimension 3000 Boots to black screen
Off the back of my last post,a year or so ago ( solved-dell-dimension-3000-boots-to-black-screen) I have another similar but slightly different problem.
My Dell Dimension 3000 is unsurprisingly on its last legs and I think the predominant issue is with the Windows Installation.


Dell Dimension 3000 (Celeron)
Windows XP Home edition SP2
(**To my knowledge I haven't got SP3, (through custom/selective updating of Win Updates), but XP may have updated to it anyway without my knowing it).

**Hardware changes made**

-512K RAM to 2GB RAM modules
-Wireless PCI card
(Both have been on the computer for a few years and have been working fine)

The Problem:
When switched on, the boot information and DELL splash screen are displayed and then followed by a black screen with no cursor (different to the issue I've had before). There appears to be unusually little Hard-drive activity at this point - Although I have accessed the hard drive via Puppy Linux, backed up the files to an external hard-drive and seem to have access to most files/folders. Furthermore, I also have no access to safe mode.

First Attempted Fix:
I backed up the system using a Puppy Linux CD and then tried to make an up to date Acronis backup, although the graphics were all odd for some reason and the screen was almost unreadable.
I carefully following the steps given in my previous p... Read more

A:Dell Dimension 3000 Boots to black screen

hi fructis, two things to ask initially: are you sure the hard drive is ok, it may be worth downloading the manufacturer's diagnostics just to be sure; are the graphics on board or a separate card. TBH I'm a bit worried about your second option anyway.

8 more replies
Answer Match 63.42%

So, I've heard from numerous people that Dell always has a lot of problems and trying to to a simple system recovery will cost you extra for the software and everything. But, is it possible to fix this without ordering any extras? this is the exact message as follows that shows up when started(it shows during a blue screen as well):

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disbale or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical Information:
*** STOP: 0x00000024 (0x00190203, 0x86F47248, 0xC0000102, 0x00000000)

More replies
Answer Match 62.58%

I have recently loaded Windows 7 (Home Premium) on to a Dell Dimension 2400 (32 bit). Installation went smoothly but screen resolution is stuck at 480 x 640 which makes the computer practically unworkable. I understand (but am nor sure) that Dell does not support Windows 7 on this machine and the only solution is a new video card. I badly need some expert guidance.

A:Dell Dimension 2400 Windows 7 Screen resolution stuck at 480 x 640

The 2400 isnt really a good candidate for win 7. Its max memory is 2x512=1024 and the video is integrated using some of the system memory.

The minimum requirements for win 7 32 bit is 1 gig and recommended 2 gigs.

7 more replies
Answer Match 62.58%

I've recently installed Windows 7, downloaded updates, or installed programs that have asked me to restart. On doing this, PC shuts down fine, starts up, but on BIOS screen, half loads and then freezes. I have to keep finger on power button so it cuts power, then start again, then it loads up fine?
Im thinking it is because I havent got my boot options in the right order. Can anyone help?

More replies
Answer Match 62.58%

Our desktop PC will not boot up. I turn it on and the Dell screen comes on then it goes straight to a black screen with a white unmovable cursor blinking at top left. The computer does not beep when I turn it on. Once this black screen comes on the keyboard does not work. I can't get passed this screen.

We have noticed the computer working slowly lately and yesterday as I was typing an email the cursor disappeared then returned.

We did open it up and clean it with a dust cloth hoping that may help but it did not.

Thanks for any help!

A:Dell Dimension E510 has black screen with blinking cursor

8 more replies
Answer Match 62.16%

I like to hear forum members opinion.
Just recently fixed the issue with Dell Dimension 4300, machine didn't power up when power switch pressed. I replaced original dead 250W PSU with new 430W dual fan and now comp is running. This PC is:
Intel 845 1.6 GHz internally and 400 MHz externally. 4 DMA channels and SDRAM PC133 512 mb of memory.
I also upgraded USB to 2.0, nice 128MB video card and some other goodies.
Now, I got another stock Dell Dimension 8100 without papers, but I check and this particular one has:
Intel 850 1.4 GHz internally and 400 MHz externally. 8 DMA channels and 384 mb RDRAM of memory. Nothing was done to this machine, and it also have original working 250W PSU.
What better to do? Keep the Dimension 4300 or remove goodies that compatible with 8100 motherboard, including fabricating in, new, dual fan PSU and excluding memory, I assume SDRAM and RDRAM not compatible and transfer to Dimension 8100?
Is 8100 machine more advanced then 4300? I know they both pretty old and outdated. I personally bough 4300 for my dad in 2001. Is 8100 was produced later? I see that CPU is Intel 850 vs 845..
Guys, opinion welcome.

A:Dell Dimension 4300 vs Dell Dimension 8100

"Opinions Welcome".......You're Sure Now.....?

I think you should concentrate on finding a computer that is still relevant in this century.

If you'll check put this publication from Dell , you'll see the copyright date is 2000, and by 2001 it is in the 8th revision.

So no, I'm not just being mean.

7 more replies
Answer Match 62.16%

I need to find a website with screen shots of side/back of Dell Dimension 2200 Hardware so I can use Paint.exe for a class assignment. I am having trouble finding one. Anyone know of any?

A:Need website that has screen shots of back/side of Dell Dimension 2200

can you get to the user manual on the dell website ?

2 more replies
Answer Match 62.16%

Hi Guys/Gals...


Dell Dimension 3000 (Celeron)
Windows XP Home edition SP2
(**To my knowledge I haven't got SP3, (through custom/selective updating of Win Updates), but XP may have updated to it anyway without my knowing it).

**Hardware changes made**

-512K RAM to 2GB RAM modules
-Wireless PCI card
(Both have been on the computer for at least a year and have been working fine)


A few days ago I downloaded, mounted and opened a *possibly* suspect .ISO file and tried to open a .pdf from within it.
The system froze during this process, I restarted and then the following...

-Dell startup screen, followed by normal Windows XP splash screen as normal, then just a black screen with a moveable pointer.

-I have access to safe mode, but the same black screen occurs, (it has the usual "safe mode" text written around the edge as per normal and a moveable cursor).

-All four green diagnostic lights are on at the back of the tower.

**Attempted Remedies (not necessarily in this order)**

-Accessed and backed up hard-drive via PuppyLinux on a CD; makes me think that ther... Read more

A:[SOLVED] Dell Dimension 3000 boots to Black Screen w/cursor (XP SP2)

Do you have access to the run command.
If so you could try sfc /scannow
or fixmbr
Google those to be sure I have them typed in correctly.

10 more replies
Answer Match 61.74%

I have a Dell Dimension 2400 1.6ghz 1gb RAM with XP Pro on it for several years now. It has many programs installed on it. I purchased a faster used Dell Dimension 8400 3.6ghz hyperthreading 3gb RAM with XP Pro on it.

My question is simple. My Dimension 2400 has an IDE hard drive and the 8400 has SATA. Rather than spend days re-installing and tweaking all of the programs on the 8400 I tried the following. I used Acronis Easy Migrate 7 to Image the IDE hard drive to the SATA hard drive and installed it into the 8400. It would not boot, I tried a repair install, then while booting I get a blue screen stop Error 0x0000007B. What do I have to do to fix this so it will boot? What else is it looking for?

A:Clone IDE to Sata from Dell Dimension 2400 for Dimension 8400

13 more replies
Answer Match 61.32%


Recently my PC, a Dell Dimension E520, started having graphical problems. The problem started when I had left my PC to make a drink, when I returned to the PC the screen was in Powersave mode, but when I moved the mouse and used the Keyboard it did not return to the Normal mode, it stayed in Powersave and the PC sounded like it was still running at full speed. The PC power button was non-responsive so I had to turn the PC off at the plug.

After booting up I noticed the screen was corrupt, with lots of distorted multi coloured lines or blocks, and random rows of symbols (anyone of £, $, or a symbol I do not know how to type). It would be like this all through boot, and even in Safemode.

However, when I get to Login the random symbols disappear but the lines remain making it almost impossible to use. Once or twice at login the computer screen went back and locked in to Powersave.

Once at boot it came up with an error with a message stating a certain function was repeating itself so was closed but I cannot remeber the function and this has happened once out of 20 odd boots.

I have tried searching for this problem online but I cannot seem to find an answer.

I have attached a picture of the problem at Boot

PROBLEMS: Streaky distorted multi-coloured lines at Boot and in Safemode
Random lines of symbols (£,$ and other unknown symbol) at boot and safemode
Streaky distorted lines persist at and after login.

Any help would be greatly apprecia... Read more

A:Corrupt screen problems at boot and in safe mode for Dell Dimension E520

looks like your screen card has failed.

is your computer still under warranty?

9 more replies
Answer Match 60.48%

I bought a brand new laptop in January, a HP6000 series. I noticed a few days after I got it, that I got the blue screen of death(BSD), I was using files from external hard drive which I had previously used on my old laptop, which this problem never occured. I didnt think anything of it, and just restarted the computer. I am currently in the Marines and deployed, so I have no tech support. In the last week, every time I play MP3 files I get BSD, I am able to play video from the c: and f: drives, and do every other action without a problem. I scanned for viruses and spyware, and took care of those using StopSign Anti-Virus. Now I still am getting the BSD from MP3 files, within 10 minutes of play, and win32k.sys shows up in the message. I'm not very computer literate with programming, what is this file, and what steps can I take to correct it without reformating the hard drives?

A:"blue screen of death" win32k.sys

When you get the blue screen, be sure to post the technical details on the blue screen including the STOP error. Write it down and post it back here so we can pinpoint the cause of the problem.

8 more replies
Answer Match 60.06%

I get XP blue screen of death within half an hour on switching on my pc.
The frequency of this has increased today. This blue screen also came before windows could load.

Different error messages are displayed everytime.
Some messages frequently displayed are:

When I scan using AVG free, a trojan downloader.small is displayed everytime the pc is scanned. I couldnt scan using Housecall or Pandaactivescan as the pc reboots before these objects can be loaded.

I ran sfc/scannow with WinXP CD sucessfully.

A:WinXP blue screen help

13 more replies
Answer Match 60.06%

It's the first time I've seen a blue screen on WinXP, so I dont know how to solve it
If anyone could just tell me why this is happening I would appreciate it very much.
I've copied down the error message

*** STOP: 0x0000008E (0xC0000005, 0xBF801C93, 0xF7011C48, 0x00000000)

*** win32k.sys - Address BF801C93 base at BF800000, DateStamp 43446a58

It started happening 2 or 3 hours ago...and it happens seemingly at random, whether the computer is just idle or if I am running any programs.
I also have a HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 06:59:46, on 19/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
D:\DAEMON Tools\daemon.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
C:\Program File... Read more

A:WinXP blue screen

There may be a problem with a RAM module installed.

STOP Error 0x0000008E

Also, "0xC0000005" is a Windows error code meaning "Memory access violation".

The thought of it happening at random could also be a sign of failing memory.

Replace the memory modules and let us know what happens.

3 more replies
Answer Match 60.06%


I built my PC approx 2 months ago, no problems at all

Yesterday I had 3 times a blue screen with:

0x0000000c5 (0x0007ef28 0x00000002 0x00000001 0x8054a10d)

i haven't added any new hardware or software since building my pc

Is it possible it had anything to do with receiving a huge amount of email (i received some 100 mb yesterday)

while i received those emails i tried running spybot s&d and that's when it crashed again

i since checked my ram for errors with the windows tool and after 12 passes still no errors

the only hardware which causes constant problems is my netgear wpn311 wifi card but that has been so since the beginning

could someone help me and look at the dumpfiles to see if they can see what is causing this?

many thx


A:Blue Screen WinXP

16 more replies
Answer Match 60.06%

Hi,may i please be adviced on wat to do-my pc keeps shuting down after a serious error "IRQL_NOT_LESS_OR_EQUAL" Or "PAGE_NOT_IN_PAGED_AREA" i have updated my bios, all my drivers but this message keeps popping up and restarting my pc

A:WinXp Blue Screen

Run system recovery, if you can operate the PC long enough to do it
If not, press F8 repeatedly when booting, and choose "last known good configuration".

I have no idea what's happening, but this might be a quick fix

3 more replies
Answer Match 60.06%

I have a Tecra A5 1.73 GHz, 512 Mb RAM with WinXP SP2. My laptop hangs very often when I try to print from IExplorer (7.0) geting a blue screen with the following message:


Stop: 0X00000044 (0XFF566AE0, 0X00001BBE, 0X0000000, 0X00000000)

Since I installed IE 7.0, I have been experiencing several anomalies in my system; when IE is opened from a link in a mail message, if I follow a new link from within this IE window, IE simply shuts down.

I am protected with NAV 2007, Comodo firewall, and PC is connected to internet through a D-Link router with a physical firewall. I also run Ad-Aware and Spybot regularly. Attached is a HijackThis log of computer.

Thanks in advance for any help.

More replies
Answer Match 60.06%

I have read multiple postings about folks spend hours on the phone with Dell about Blue Screens of Death and Inspiron 530. I too bought a Dell Inspiron 530 - the First machine, after installing my lexmark printer 3400 driver not only gave me blue screens but memory issues with the windows desktop not painting correctly and icons missing! So I called Dell and they told me how reset the machine back to the factory settings...but I still encountered the Blue screen of Death even after that and then going to standby/hibernation and coming back - clicking to yahoo and checking mai! Boom Blue Screen every time! I called Dell and they replaced the machine with another Dell Inspiron desktop 1 week ago. I hooked up the new one and the same exact thing has happened - I restored the settings again and have already had the dreaded blue screen Stop error code 0x40000080 even with out now installing anything related to a printer!!! all while coming back from hibernation! So what I have read here is to get around this issue is to never let the machine got to standby or Hibernation is that correct?? or do I need driver updates! why in the world I would need new drivers when this is a brand new machine!!! HELP in CT!


A:Dell Blue Screen Stop Error Code 0x40000080 with Dell Inspiron 530

Go into your Device manager and see if there are any conflicts/issues noted by a yellow triangle with and exclamation mark in the center.

You are the second person here today with a DELL computer and 0x80 errors.

17 more replies
Answer Match 59.64%

The computer reads the CD and DVD drive, but stops booting when the blue Dell screen comes up. It is unresponsive to Ctrl-Alt-Delete and I do not have the original disks or XP disk.

Can anyone help?

A:[SOLVED] Boot Problem: Dell XPS 600 only get the blue Dell screen

Press F8 during bootup and see if you can get to the XP boot menu. If you can't get to the boot menu, it could be a hardware issue or corrupt files on the HDD. With a boot CD or XP CD you can verify the system will boot, that will help verify the hardware is mostly functional.

If you can reach the boot menu, try booting into Safe Mode. If it won't boot into Safe Mode, you will need the recovery disks or a XP CD and perform a Repair

4 more replies
Answer Match 59.64%


I'm really hoping someone can help me with this problem. I've been trying to fix it for some time now and I just can't get it to work

I need to reinstall WinXP as my PC has started playing up after a few years of the same install. However every time I try to reinstall, I get a blue screen when trying to use the up keys to select the HD partition to install on. I'm using a P/S2 keyboard and it's working fine, yet whenever I hit this particular point in the installation it fails. The CD is without issue as I've used it previously.

This is what the point I get stuck on:

Windows XP Home Edition Setup

The following list shows the existing partitions and
unpartitioned space on this computer.

Use the UP and DOWN ARROW keys to select an item in the list.

. To set up Windows XP on the selected item, press ENTER.

. To create a partition in the unpartitioned space, press C.

. To delete the selected partition, press D.


The screen shows 4 unpartitioned spaces, so I try to select one by pressing either up or down key... then I get the blue screen.

If I try to repeat the install and press the enter key instead, I get the blue screen.

If I try to simply press C at the same point..... I get the blue screen

If anyone knows what is going on here I'm be eternally grateful. Many, many thanks in advance.

A:Can not reinstall WinXP - blue screen

Welcome to TSF....

It might be a RAM chip acting up how much RAM in the computer and how many RAM chips?

2 more replies
Answer Match 59.64%


CPU: Intel Core 2 Extreme CPU X9650 @ 3Ghz (not over clocking)
Mem: 4GB Ram
Vid: NVidia GeForce 8800 GT (Zotac OEM)
OS's: Dual booting WinXP SP2 and Linux v2.6.24-19 (Kubuntu v? most recent)
Boot Manager: Grub (whatever version comes installed with the latest version of Kubuntu)
Anti Virus in WinXP: Avast 4 Home Free edition anti virus scanner.

This problem only applies to installing updates in Windows XP. It does not seem to matter if I download the updates manually and attempt to install them one at a time or not. It also does not appear to matter which update I am attempting to install. Any install of a windows update crashes XP and cases a BSOD (Blue Screen Of Death) event with the specific error message of "Bad_Pool_Caller".

I have an picture of the Blue Screen and will upload it upon request.
Also note: There are NO yellow question marks in the Hardware Device list and all my system drivers appear to be signed and working properly.

This problem first started after a fresh hard drive reformat and a clean install of WindowsXP.

Can any one help me troubleshoot this problem so that I might be able to keep WinXP up to date?

Thank you for taking the time to read my post.

A:Blue Screen on any WinXP Update.

16 more replies
Answer Match 59.64%

This HP nc6000 laptop has been getting the blue screen errors for about a month now, the latest on was 0x00000024 (0x001902fe,...........). I can't replicate the problem. I checked all the drivers, replaced RAM on a previous blue screen, checked the event viewer logs and still don't have a definite answer and a solution to the problem. Can anyone tell me what course of action I can take.

Here is the HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 10:05:40, on 06/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ISS\Proventia Desktop\blackd.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\iPass\iPassConnect Corporate\iPCAgent.exe
C:\Program Files\lotus\notes\ntmulti.exe
C:\Program Files\ISS\Proventia Desktop\RapApp.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Marimba\Marimba US EndPoint Tuner\Tuner.exe
C:\Program Files\ISS\Proventia Desktop\vpatch.exe
C:\Program File... Read more

More replies
Answer Match 59.64%

I have a laptop IBM Win XP. Turning my computer on,the first thing appears is "IBM thinkpad" and then it says,windows did not start successfully.A recent hardware or software change might have caused mode, safe mode with networking,safe mode with command pompt,last known good configuration,start windows normally.And then "windows XP"appears on screen.And then, the blue screen which says A problem has been detected and windows has been shut down to prevent damage to your computer...unmountable_boot_volume...technical information: ***stop;0X000000ED(0X8234B900,0XC000006,0X00000000,0X00000000).I have very important files please help me.Thank you.

A:WinXP blue screen problem

10 more replies
Answer Match 59.64%

I have a Lenovo T61p laptop running WinXP SP3. In mid-September I started having blue screen issues and took the machine to a Lenovo service facility b/c I thought there might be hardware issues. After working on the machine for a month without resolution, I have picked it up and plan to fix it myself.In the current state, I can't boot Windows in normal or safe mode without a BSOD STOP 007E error.I have a backup procedure whereby I clone my Primary/boot drive to one of two identical physical drives in a drive caddy placed in my DVD slot. For clarity, I label the drives as follows.Primary: Always stays in the laptop and is cloned to the other two. [Olimark/Blue screens]Bkup #1: 1st rotating backup/destination (last clone: 8/1/2010)Bkup #2: 2nd rotating backup/destination (last clone: 9/1/2010) [Olimark/Blue screens]As you can see, the most recent clone target, Bkup #2, is also infected with the Olmarik MBR trojan. However, Bkup #1 is NOT infected with Olmarik.I would like to clean my Primary drive, as I have added lots of data files and installed several programs since that time. I installed Bkup #1 (non-infected) as my boot drive and the infected Primary drive in the caddy slot (so it's non-bootable). I then booted and applied all NOD 32 and Windows updates.When taking the machine to the shop, they were working on Bkup #2, as I didn't want anyone to mess with the primary b/c all of the data is intact. I put the Primary drive in a SATA-USB enclosure and plugged it ... Read more

A:WinXP blue screen reboots

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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Answer Match 59.64%

What does a blank blue screen (not BSOD) mean in WinXp home? is it an overheating issue?

A:Blank blue screen in WinXP

When does this occur? At boot up, or after running an application, only after leaving on for awhile? What is goiong on before this happens?

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Answer Match 59.64%

Hi - I really need your help!

I recently purchased a brand new hard drive for a DELL PC.
Maxtor 500 gig ATA HD 7200 16 MB SATA

The reason for the purchase was because it was having problems not booting up - I tried re-installing the OS and it wouldn't see the disk. I have tried several OS disks and neither of them worked. So, I purchased a new HD.


When starting to load Windows XP OS - it loads all the drivers, etc. and then when it get to the screen that says "Windows is Loading" - the BLUE SCREEN comes up.

The message says, "The problem has been detected and Windows has been shut down to prevent damage to your computer. Check to see if your Hard Drive has been pro configured.

It's not the HD - can you please tell me what is wrong with this PC?

Thank you,

A:WinXP Startup - Get Blue Screen

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Answer Match 59.64%


I have a windows XP pro, sp3, all updates, latest drivers, no hard ware has been changed out or moved or anything stayed the same for the past year, here is the specs below including model numbers etc. what happens is, i will be on playing a game like solitaire, myspace, windows media player, anything, my computer will suddnly reboot on its own and do re restart and come up back to windows normally, sometimes it will go to a blue screen which says:

blue screen error caused by a device or driver
driver fault
this report includes outpost firewall logs + memory dump necessary to investigate the problem.
the following file is included in this error report:
c:/documents and settings/allusers/application data/ agntum outpost firewall free

the other thing is i made sure and went to each manufacture website and got the latest drivers but still this happens. I made sure i got the latest windows, but still either reboots or blue screen. What could it be, memory problem? video card? mother board? I remember i did install the outpost firewall but this has been happening even before i installed the firewall application, WHAT CAN IT BE??!! is there a software that i can test my memory, motherboard, cpu, video card?!!? any help would be great thanks, again here is the specs below:

XFX PVT84JUSD4 GeForce 8600 GT 256MB 128-bit GDDR3 PCI Express x16 HDCP Ready SLI Supported Video Card - Retail ---- VIDEO CARD:

MSI K9A2 Platinum AM2+/AM2 AMD 790FX ATX AMD Motherboard - Retail --- Mo... Read more

A:WinXP keeps booting and/or blue screen

You could try uninstalling your firewall completely with the free Revo Uninstaller and reinstalling it.

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Answer Match 58.8%

Just recently i formatted my hdd and am currently running into problems while installing winxp home ed.. As soon as it starts to run windows setup a blue screen appears and says:

_________________________________________________________________A problem has been detected and windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file setupdd.sys


This is the first time you’ve seen this stop error screen, restart you computer. If this screen appears again follow these steps.

Check to make sure any new hardware or software is properly installed. If this is a new installation ask you hardware or software manufacture for any windows up dates you might need.

If problems continue, disable or remove any newly installed hardware or software disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press f8 to select advance startup options, and then select safe mode

Technical Information:
*** STOP: 0x00000050 (0xe1607088, 0x00000000, 0xfc44bf3e, ox00000001)

*** setupdd.sys – address fc44bf3e base at fc427000, date stamp 3d6dd67f
System info:
Ati RAge 128 graphics card xpert2000 32mb agp

Diamond Multimedia systems communications division phone modem.

Soundblaster modem model: ct4830

RAM PC133 128MB CL2

Western Digital WE200 20gig hdd
ide hard drive
MDL: wd200eb-00csf... Read more

A:Blue screen appears when installing winxp

I have had this happen to me in quite a few Pentiom III computers. The only way I could resolve it was to go int the BIOS and disable ROM shadowing. One PIII I loaded succesfully after putting an older PCI video card into it then putting the newer AGP video card back in after getting XP up and running with SP2.

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Answer Match 58.8%


I got restarts after every boot of XP without BSOD. It is a freshly installed OS (1 week ago). Some said it is because of hardware (or driver?). By the dump file Avast and IDE/Atapi controller caused the problem. I installed nvidia drivers back in time (from the latest one to a third, oldest one) but problem remains. Any suggestion would be highly appreciated. Dmp attached.

A:WinXP restarts after boot (no blue screen)

Avast installs it's own drivers which may be causing it. Uninstall Avast in Safe Mode then see if Windows will run normally.

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Answer Match 58.8%

ever since i installed winxp pro, my comp has been crashing on random lapses of time. it may crash inmediately after windows loads, or it can take hours. sometimes it crashes when i open a program or something. the message i get with the crash is (not exactly, but similar):

IRQL_NOT_LESS_OR_EQUAL_ Stop: 0x0000000A (0x774e6354,0x00000002,0x804eBR214,0x00000000)

i have formatted my hd multiple times, and installed and re-installed windows, yet the problem doesn't seem to go away. so i was wondering, anyone knows what is causing this problem and if there is a way to fix it?

A:random blue screen crash on winxp pro

Welcome to TSG, disi; these are tough issues to resolve, but are likely due to some hardware incompatibility. I'd start by reviewing and following up as much as possible on the information and suggestions here:

Make sure you have the latest drivers for all your hardware; especially Video drivers; and check with the compatibility list Microsoft provides.

To verify whether it is a software problem, try running msconfig and disabling the startup group.;EN-US;310353

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Answer Match 58.8%

Whenever I try to start up my laptop, everything goes fine until the blue login screen. It just stops loading right before the WELCOME message replaces the Windows XP Logo.

I'm not sure if this is the cause but:
Before my computer started acting funny, I ran CWShredder. After it was done, whenever I double clicked Internet Explorer, instead of loading the browser window, a new shortcut to internet explorer (without the icon) would come up on the desktop. Then the recycle bin was moved to the very top left corner of the screen and two new folder icons appeared under it, but none of the three had any label under the picture. Then the original IE icon lost the words under it. I tried to restart, but nothing would happen when I clicked the button. So I tried to log off. Again, nothing happened. It wasn't like my computer was freezing up, there was just nothing happening when I would click something.

I tried to boot in safe mode, but the same thing happened. It stopped loading on the blue logon screen before the word WELCOME replaced the XP Logo.

What the HELL is going on, please somebody tell me how to fix this.

A:WinXP Freezes at Blue login screen

it could be a number of things, hard to diagnose if I dont see it in front of me. But at this point If u can get into ur operating system, msconfig it and get rid of any startup items, if u cant the best thing u can do at this point is a repair install.

If you have a dell/hp/etc.. type computer they give u a recovery disk, forget that crap.

Get hands on an OEM version of windows xp home or pro, and use the cd key sticker pasted on either the back/side/under the front panel of ur computer. I would recommend a format, but if u have vital data perform a repair install. After that, u will be able to get into ur computer. U can then go through and SHOULD do a proper virus scan/spyware clean. Again I recommend avg antivirus, asquared free, adaware, spybot, and windows defender. all free, all work superbly.

Honestly, if u have the means, after the repair install backup any vital docs/music/pics/movies etc.. (cant backup programs) and just format the computer.

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Answer Match 58.8%

I have downloaded a registry cleaner ( CleanmyPC ) After the program analyzed my registry, my Avast noticed lots of viruses (trojans, etc on my temp folders). I tried deleting them with avast without luck then i noticed there were "virus generating files" were on C:\ so I manually deleted them, andlater I installed Spyware Terminator to kill any virus that is still left. I did. and this morning I woke up, turned on my PC and noticed a blue screen: (The system found an error and Windows turned off due to sec. reasons.......)
Although I can start my PC now with safe mode, I didn't manage to solve any problems with: deleting the cleanmyPC program, spyware terminator, and running the chkdsk. I still think somehow that virus(es) is(are) responsible.
Any help would be appreciated!

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Answer Match 58.8%

Good day,

I have a user running Windows XP Home on a Dell Dimension 4600.

He has been using the system every day and not turning it off at night. Suddenly yesterday he got a blue screen with the following message:

WINDOWS IS BEING SHUT DOWN TO PROTECT ITSELF (or something like that). The codes at the bottom of the screen are thus:

OX0000007E 00C000007E 0X804DB548 0XF89C7BDC 0XF89C78D8

Any help would be very much appreciated.

A:WinXP Home, Blue Screen (codes below), PLEASE HELP!

Several things can cause this including hardware incompatability. Look at the Event viewer to see if there is any more information there.

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Answer Match 58.8%


My computer has been working fine for months, this last week it has been on for a few days as it runs as the server in my house with the adsl coming into it. Last night I turned the comp off to attach my parellel port zip drive, when I turned it back on windows xp boots upto the point of the scrolling bar then the screen flashes up blue and the computer resets.

when it tries to boot again it gives me the option of normal, last known good config or safe mode. Normal and last known good config result in the same blue screen and safe mode hangs when loading mup.sys

The blue screen isn;t up long enough to find out whats happened. The computer POSTs fine and I can still access the hard drive if I use a win 98 floppy boot disk.

Its really starting to get annoying as I have some serious deadlines this week and a lot of important info on the comp. Why does this happen just before I decide to back stuff onto CD and not after....??

My system is a duron 1300
256mb ddr
forgotton the motherboard make
onboard sound, vga and network
40gb harddrive
cdrw drive

any help is welcomed

A:winXP won't boot, blue screen appears

Try running the repair off your original Windows CD. Boot from the CD & run the set-up XP, select your XP partition, select R to repair let it do it?s stuff it should get you going.

If as you say you can boot from a windows 98 disk, can you see your data if so you must be running a Fat32 partition not an NTFS partition. if this is correct it may be an idea to copy off any important data first.

all the best SuperCub

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