Tech Problem Aggregator

Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

Q: Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess with it).Again, I cannot even boot to Safe Mode. It takes me to the same Blue Screen message.I have been able to boot from the CD. I get to the Windows Setup screen, it loads files. It then says it's Starting Windows, then takes me to the Windows XP Home Edition Setup. It gives me the choices:To set up Window XP now, press Enter.To repair a Windows XP installation using Recovery Console, press R.To quit Setup without installing Windows XP, press F3.I pressed R and in the Recovery Console, it shows: 1: C:\WINDOWSI press 1, as this is the only Windows installation I have.It then takes me to the Command Prompt:C:\WINDOWS>I have run CHKDSK and got this message:The volume appears to be in good condition and was not checked. Use /p if you want to check the volume anyway.78075896 kb total disk space.18669132 kb are available.4096 bytes in each allocation unit.19518974 total allocation units on disk.4667283 allocation units available on disk.I have also run CHKDSK /r and it found and fixed one or more errors.After I exited and tried to reboot from the HD and got the same BSOD with same message.I don't know if this is a virus or hardware/software problem. I do have Malwarebytes Anti-Virus and Norton 360 on the PC, but without Windows XP, I'm not sure how to run them.I have also booted from Hirems Boot CD and have run all the hardware tests (checked HDs, memory, video, etc..) I could and have found no problems.Any light you could shed on this would be greatly appreciated.Thanks in advance,Dave

A: Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

4 more replies
Answer Match 101.1%

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


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Answer Match 99.3%

The problem: when i power up my computer it goes thorugh its full boot mode.  I get my login screen for password, enter password and then the computer finish it's boot with a black screen and the mouse cursor active.  I can't do anything except move the cursor around.
What i can do: I can boot the computer in Safe Mode and have full functionality in that mode (for which i was able to backup personal files).  I tried one function where you can roll the computer back and that didn't work.  I am currently trying 'Startup repair" and waiting for that to finish. It finished and failed: "BadDriver"
How it started: It started when a system update popped up on my screen (faded out the main screen ann a dialog box popped up in the center of the screen asking if i authorized this update.  I cannot remember the specifics, but it was for updating some flash drive or something. Like an idiot i absentmindley clicked ok and it ran the update then rebooted my computer and that's when the problem started....
Help please!

A:Windows 7 - Black screen w/active cursor but can boot in safe mode

Hello, and Welcome
Can you do a system restore to a date before the system update?

5 more replies
Answer Match 92.7%

My husband was watching video
when pc 1st just shut off. He cut it back on and began watching same video and again it shut off. When he tried to restart this time he got black screen with blinking cursor in top left hand corner. I have tried running the pre-boot system assessment numerous times and says everything passes but then it hangs up at end when supposed to go into dell diagnostics . I have only gotten results saying pxe-e61-media test failure check cable and pxe-mof-exiting pxe rom. I know my dvd drive is messed up due to it not being able to read my windows cd so I am unable to do a reinstall of vista. Is there anything I can do to get windows to load. Goes straight to black screen after dell logo. Also nothing happens when press F8 so cant boot pc into safe mode. Tried taking battery out and tried leaving it on for awhile to see if would finish loading and nothing. Please help!!

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Answer Match 92.7%

I cannot boot my XP machine

In safe mode it also says safe mode in white text in each corner and shows windows build details at the top.

I have trying going back to previous good config - same problem

A normal boot just leads to a black screen with a movable mouse arrow - no sign of a login screen.

I have tried a recovery reinstall from a an XP pro CD from another computer - this took about 40 minutes and went through all the steps normally (with normal graphics displayed duting the reinstall) but after finishing the same problem is still there.

Only now the windows build info in sfae mode reports SP1 (originally didi not as the computer was supplied with XP before SP1)

I am at a loss to know what to do to get the machine wordking without a refomat of the hard disk, whcih will destroy all my data, and my partners stuff too - mostly not backed up, as usual...

Please help



A:Cannot boot XP Pro, same problem in safe mode, black screen with working cursor

11 more replies
Answer Match 91.8%


I have a black screen problem after I run chkdsk with my Win7 drive. So far I've managed to work around the problem by disabling auto chkdsk on my drive. How do I fix this permanently?

Specs are below. Here is what I've done to help correct the problem:

1) Run Trend Micro online scan found one virus and 5 trojans. Fixed
2) Updated the video drives of my Nvidia 9500 GT video card
3) Lowered screen resolution in screen
4) Raised Refresh rate in Monitor.
5) Disconnected and reconnected VGA monitor
6) Changed cluster size
7) Scanned for bad clusters
8) Downloaded and ran black screen shell ext fix
9) Created a New profile and booted into it
10) I am unable to run sfc /scannow
I can boot into safe mode fine.

After I get Black Screen, I can go back to the original state with Norton ghost 15.

Here are my specs

Drive C: W7 Home Premium 80GB NTFS (IDE)
Drive D: WinXP Pro sp2 80GB NTFS (IDE)
Drive E : Storage 80gb (IDE) -2nd half of Drive "D"
Drive F&G DVDRs

Seagate 400GB Sata Storage 2 Partitions
Seagate 400GB USB Storage 2 Partitions (external)
Phenom II 5500 (3.2ghz) CPU
4GB DDR3 Ram
Nvidia 9500GT PCIE 1GB video card
Creative 128bit sound card
Earthlink DSL 6000bps
Floppy drive, 56K dialup, Optical Mouse, Keyboard, 21" CRT

A:Solved: Black Screen of Death with Cursor after chkdsk, can boot into safe mode

14 more replies
Answer Match 89.4%

Hello all,
    I am currently experiencing some issues with an Hp Pavilion dv5, running Windows 7 Home Premium. After startup, the windows logo is displayed, and then the screen goes black with only the cursor visible. The cursor is movable. I have tried booting into safe mode, however, the same black screen with movable cursor appears.
I have already tried a number of solutions I found online, and all thus far have failed. I tried pressing control+alt+delete at the black screen, and nothing comes up. I have tried booting in low-res mode to see if a graphics driver was the issue, still only a black screen with cursor. I have tried connecting to an external monitor with no luck as well. I have also ran memtest, and a hard drive test, both of which showed no issues.
    I have already ran Malwarebytes offline through Hirens BootCD, and also ran Offline Windows Defender, to get rid of any malware or viruses. I have also loaded a Windows 7 Repair disk and have attempted a Startup Repair (in which it shows no issues), a System Restore (which is unsuccessful), and have also tried booting with the last known good configuration (which also did not work).
I did some more exploring using the command prompt on the Windows 7 repair disk. When I run “bootrec /scanos”  I receive a message saying:
“Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.”
... Read more

A:Windows 7 black screen with cursor after startup, no safe mode

Although this was originally issued for Vista, the techniques apply to any HP system and/or Windows O/S, IMO.  I would try the steps outlined.

29 more replies
Answer Match 84.6%

Hello. I recently had my laptop fail in a strange way. My gf handed me the laptop after trying to load Minecraft. It crashed the computer to a BSOD and I attempted a system restore. I'm sure the BSOD was related to my graphics card (Nvidia).
It looked like it had succeeded, yet after several hours the restore ended and reported failure. I restarted and loaded into safe mode(w/ command prompt). It loads into windows fine, at least it seems, because I am left with a cursor and a black background screen. I can move the mouse about. I press alt+ctrl+del and no dialog box appears. I tried the stickykeys trick but that wont show up; let alone I'd disabled it in the past. I am stuck at this black window with a cursor.
I then scanned the HDD by taking it out and using my external bay. I used chkdsk /r and it found something with a bitmap error. It corrected the volume. I also used sfc /scannow pointing toward the external drive (pulled HDD from my laptop). Again, nothing found out of the ordinary. I thought the original chkdsk scan worked. I put the laptop back together and... Same results. Black screen with cursor in safemode(all options), and regular boot. I have followed these posts/tutorials so far:
tl;dr Black Screen with cursor in all boot modes, after following other searched posts/guides still broke.

I also tried Avira Rescue System ... Read more

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Answer Match 84.6%

Am in abit of trouble here what's happening is I can't get back into Windows am getting black screen with cursor I tried many diff things with no avail and also left it into computer repair shop and they tell me I have a damaged partition and that the only way around it is a fresh reinstall which I don't want, am just wondering is their any other way around to retrieving data with some kind of software I could use? Thanks in advance

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Answer Match 84.6%

Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

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Answer Match 84%

I received the following error message when I attempted to restart my computer:

C0000218 Unknown Hard Error

When I restarted after the blue screen it went into a check disk but would not finish the scan.

I have tried to start the computer in safe mode with internet connection and after a few minutes the screen goes black. I've tried to start it using last known configuration and the screen goes black. Everything I try ~ the screen goes black.


A:Blue screen & now won't start in safe mode, screen goes black

I'm writing from my husband's laptop because my desktop is completely dead.

We were out of town for several days and when we returned my desktop was running very slow so I attempted to restart it. It locked up, I pressed/held the power button and when it restarted it attempted to run a disk check. The disk check locked up and I had to press/hold the power button again. When it restarted I got a blue screen ~ stop: C0000218 unknown hard error.

Sometimes when I attempt to restart it I get: checking file system on C:
file system = NTFS

When I attempt to restart it in safe mode, safe mode with networking or starting in last known good configuration I get . . .

multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\ . . . (various items)

Now it won't start, not even in safe mode. Everything I try ~ I just get a black screen.

** I just tried to restart AGAIN and it ran disk scan, said it had completed disk scan and would restart, the screen went black when it attempted to restart and the screen is still black and it won't restart.

What can I do to get my computer back?

Any help will be greatly appreciated!

2 more replies
Answer Match 83.7%

Last week my laptop had trouble starting up, it had a problem with atidvag.dll if I recall. I wasn't sure what to do but I got lucky and after a few attempts in managed to boot. Now however it doesn't even get to the point where it could tell me what is wrong, no Windows logo. Just straight in black screen with a cursor in the top left. F2 will take me to BIOS (if I am quick), but no other keys work. Booted onto installation media to try startup repair, no joy, rollback also no joy, tried using command line following the instructions here to force a boot into safe mode but no joy.

I am out of ideas, so any assistance would be appreciated.

A:Black Screen and Cursor. No safe mode access.

I hope you can get it going...when you do here are some options to get to safe mode

I think because of the change in bios or the way it boots up you cannot hit F8 fast enough to get safe mode.
Here is an option for a dual mode and normal.
Safe Mode - Add to Windows Boot Manager in Windows 8

Also if you are already in windows get to msconfig then select boot and check safe mode startup.

Just a couple of ideas that might be of some use at some point.

4 more replies
Answer Match 83.7%


AMD Phenom x4 9750 Quad Core Processor
8Gb System Memory
750 Gb Hard Drive
ATI Raedon HD 6670
Windows Vista Home Premium 64 bit SP1
Mother Board - M2N68-LA

My Problem

Computer starts up...passes that Functions Keys screen...and goes to a black screen with
a blinking cursor.

I cannot do the F8 thing to enter Safe Mode and non of the "F buttons...Fll or F whatever"
will give me the option to use the Restore Points feature.

I have tried resetting BIOS and CMOS by moving jumper pins around on the motherboard
...even removed the motherboard battery and replaced it (following other internet articles
about my motherboard and how to do it)...all did nothing

I have a CD called "Ultimate Boot-up CD" and it will Run...this is the CD that got me in
trouble and in this situation...ONLY because i was messing around with features that I
was ignorant about

If it matters...this Ultimate Boot-up CD also has a program on it called "Partedmagic"
it is supposed to be for partitioning or something...but only through this program am
I able to access the internet through Firefox...I also have access to a laptop with the
ability to burn CD's, not DVD, if I need to create some other boot up CD to fix this
Why I think This Happened

Attempted to use "Ultimate Boot-up CD" to retrieve photographs from a Ten year old Hard Drive
from my very first computer (Maxtor 40 Gb)

My new computer (currently mr.blinking cursor black screen) has connection... Read more

A:Blinking Cursor, Black screen, no Safe Mode

Have you removed the Maxtor 40GB drive from the system? If not, give this a shot and see what happens for starters.

2 more replies
Answer Match 83.7%

Hello all, my BSOD problems are thankfully a thing of the past now! However, I have a new issue that has been quite confusing to me. When I log in to Windows normally, I'm presented with a black screen and a cursor. Through findings of my own I've found that it's because windows explorer is failing to launch. Upon trying to start it by opening the task manager via CTRL+SHIFT+ESC and opening a new task, I'm presented with an error code that tells me windows explorer failed to launch (I believe the code was something like 00x000002...I'm currently at work and don't remember it exactly off the top of my head). So I attempted to restart in safe mode, and that worked perfectly fine. I ran my virus scanner (Kaspersky Internet Security) and found no threats. I then attempted a system restore, and that failed to complete for an unknown reason. The next time I tried logging in to windows normally, it gave me the black screen again. After some frustration, I gave up on trying to fix it for a while and shut the computer down. After turning it on, however, I was able to open windows explorer manually through the same method I mentioned earlier, and it actually opened this time. I ran the sfc scan through the administrator's privilege command prompt, and was told that there were files that were corrupted but could not be repaired. I don't have a windows CD and am not sure where to go from here. Should I start my computer on safe mode with networking... Read more

A:Black screen with cursor, safe mode works

Here is the CBS log I mentioned in the OP. Not sure which information is relevant, but I had to trim most of the document and left just the most recent stuff from the very bottom.

Another note is that upon starting in safe mode, I received a message saying that System Restore did not work, and that an unexpected error occurred while the computer was attempting the restore.

7 more replies
Answer Match 83.7%

Hi TechGuys and Gals,

Everything was as normal with my Win7 PC yesterday. Late in the afternoon I walked away from it, screen saver came on, and when I returned, the screen was black. I did a system shut down with the power button for the night.

This morning, I turned it back on. I can get to the logon page, login, and then it goes black with NO cursor. I try to get to Task Manager but no go. I F8'd so I could open in safe mode, but that went to black just the same.

The only thing I did 2 days ago was run a short .exe that was a fix for a bug in the Neat company software I use. I can only think that the screensaver caused this.

Anyhow, does anyone have any ideas on how to fix this? Thank you!


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Answer Match 83.7%

I seem to be having the very common problem of a black screen with just a moving cursor. I have tried Safe Mode, Last Good Configuration, and every other option in the F8 menu, but always just the black screen.
I have brought it to a computer shop, where they told me to re-install everything. This is not an option now. I want to make sure that I have tried everything to get my data back, before even thinking about re-installing. 
I read about FRST64 and wondered how to continue, because obviously I do not understand anything about logs, and I don't know if this FRST64 can fix it on it's own, or just scans for problems. And if it just scans, then what do I do with that?
Some guidance would be very much appreciated.

A:Black screen - moving cursor - no safe mode

If you can't boot into Windows you can't run FRST64, so that is not an option. This problem is pretty common, unfortunately it could be caused by one of several reasons, hardware (ex. RAM), software (windows or driver/s), or an infection. Just to set your mind at ease, you can use a program like Ubuntu to recover your data.  To do this use the instructions below. Please download Ubuntu, you will need to burn this to a CD in order to make a bootable disc.   To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it. Insert blank CD or DVD into your CD/DVD drive. Open ImgBurn, and click on Write image file to disc.  Click on the Browse for a file icon:  Locate the ISO file you want to burn, and click on the Open button. Click on the blue arrow to start burning the bootable CD.  Please note:  In order to boot from this disc you may need to change the boot order in the BIOS to make the CD/DVD-ROM the first device in the boot order, and the hdd the second device. At HowToGeek there is a good tutorial for using Ubuntu to recover data from a hdd. What is the Make and model of this computer? One thing which we can do is to do a repair installation of Windows 7.  ***Edit:  Please excuse the duplicated instructions for burning a disc.  Both set of instructions contain this information.*** Instructions for a Windows 7 Repair installation. A Windows 7... Read more

6 more replies
Answer Match 83.7%

I decided to start a different topic because an earlier issue became something else. Earlier I was experiencing problems with thumbnails being mixed up and a system restore was suggested.
Before the system restore I also followed a guide which detailed specific Windows updates to uninstall (something to do with tracking software).
It's worth mentioning that I've been able to restart normally after uninstalling certain tracking-related things.
After attempting a system restore I got stuck on a black screen with an active cursor. I can't get into safe mode and nothing in the repair options seems to be helping. I don't have a Windows 7 CD.

A:Black Screen & Active Cursor, can't get into safe mode

Please close this topic. I somehow managed to get back into my computer after a long repair scan (that didn't work before).

2 more replies
Answer Match 82.8%

I have been going crazy with these types of issues. Windows 7 boots to a black screen with a mouse cursor that I can move.  However I cannot boot into windows normally or in safe mode .  Things I have tried that have been unsuccessful are.

Sytem repair from OS disk
System restore (no restore points)
Virus scans from Hirems boot disk
Fix Boot Fix MBR
Last known Good Configuration
Command prompt from os disk and checked HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon  Shell value = Explorer.exe  and userinit value = C:\WINDOWS\system32\userinit.exe
Mawarebytes PE bootdisk 
I'm sure I'm missing other things I have tried.   The only time I have been able to resolve these without reimaging is when there was a restore point.  I really need to figure out what I'm not doing before I end up losing it haha.  
Thanks for any help you can provide.


A:Black Screen with Mouse cursor only in both normal and safe mode

I will ask another that handles these non -booters to look here.

16 more replies
Answer Match 82.8%

My Father was watching a video and since then the only thing on his laptop is a black screen with a white cursor. Pressing control alt delete brings you to the usual screen where you have options to start task manager, restart/shut down the computer. Starting the task manager simply brings you back to the black screen with the white cursor. Selecting to restart or shut down the computer will briefly show the desktop while it's either shutting down or restarting. Which leads me to believe that the black screen is something running, possibly related to the video that he was watching, that won't release 'focus' for lack of a better word.
I've tried starting the laptop in safe mode and it successfully starts in safe mode with or without networking, but immediately shuts itself down. I haven't tried safe mode with command prompt.

A:black screen with white cursor safe mode not an option

A white blinking cursor on a black screen usually means the computer is looking for an operating system to boot from, and can't find one. You say your father was watching a video on the computer. Was it a DVD? Many times, computers are set to boot from the CD/DVD player first, and if a movie or music disc is left in the CD/DVD tray, the computer will try to boot from it. And of course, it can't. Check there first.
If that's not the case, and he was streaming a video over the Internet, you will have to run some diagnostics on your hard drive to determine what the problem is. It could be a bad cable connecting the hard drive to the mother board, it could be corrupt/damaged system or boot files, or the hard drive may just be dead. What kind of hard drive is it? What make/model of computer? What operating system?

3 more replies
Answer Match 82.8%

So, basically the problem with my computer is that when i start windows normally it gives me a black screen with cursor. I searched in this forum and other forums for help but nothing helped. i tried loading in safe mode but it hangs in classpnp.sys, tried restoring, tried recovery options still doesn't work. Also, tried re-installing windows, but when pressing install it would give message on the screen "Setup is starting..." and it just loads, and nothing happens, i gave it an hour or two before i gave up. I am sure the CD is fine because it worked on the same pc before. It is windows ultimate 32 and 64 bit and computer supports both.
I have a Dell computer and it is not old, I bought it like 6months ago. If anyone could help, i would really appreciate it. Thanks

A:Black screen with cursor, safe mode wont load

Hi Gloom . Welcome to Sevenforums

See if this works for you


1) Power on the laptop
2) Press F2 key to enter the BIOS
3) Go to "Advanced" menu
4) Go down to "System Config"
5) Change SATA Controller from "AHCI" to "Compatibility(IDE)"
6) Press F10 to save and exit

9 more replies
Answer Match 82.8%

Hello all, first time post. Earlier this week my HP desktop forced shutdown while browsing the Internet using IE9. Upon reboot the HP screen loaded, afterwards a black screen with a flashing cursor appeared. I had used CTRL+ALT+DEL function in which my computer rebooted. Showed the HP screen and immediately showed the black screen with a flashing cursor. Again no mouse cursor was available. I performed a diagnostics check in which the CPU, HDD, etc. checked out, restored BIOS to factory settings, even placing the HDD as priority 1. I inserted the Windows recovery disk and attempted a start up repair, and a restore point with no favorable results. Through the recovery disks command prompt I accessed all my music and documents, so I assume the hard drive is still functioning. I'm thinking as a last resort of performing a repartitioning of my hard drive and performing a clean install of Windows 7.

Any ideas on what I can do to solve this problem? Any help would be greatly appreciated. Thank you, Anthony.

A:Black Screen With Flashing Cursor. Cannot access safe mode.

I've had this problem before on a clients machine and the problem was with the "MBR" (master boot record)

Have a looky over here pal, maybe this might help

MBR - Restore Windows 7 Master Boot Record

Use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

2 more replies
Answer Match 82.8%

Firstly I'm on Win7 64. Over the last few weeks I've noticed that after starting up my laptop, and logging in just fine, the screen would go black for a couple of seconds-- my cursor would appear and I could move it around, but the screen would be black. After 10 seconds or so, the Win7 GUI would load just fine and there I would be.

I restarted my PC at 5AM this morning and it did the same. All I did at that point was send an e-mail via Gmail and shut it down again. At 2PM I went to startup my PC and everything went as usual except the PC never left that black screen with the responsive cursor.

I searched here and found that problem many times, but with one difference-- my PC starts fine in Safe Mode.

I used Advanced System Care to fix some registry errors and am currently running a Malwarebytes full scan.

It might be worth noting that I recently installed Batman: Arkham Asylum and as it was frequently crashing, followed some advice to enable everything at startup, which I did, fixing my game problem. That was around the time the black screen first started showing up, and I assumed it was a result of more things taking place during Windows startup.

Thanks in advance.

A:Black Screen with Cursor on startup, Safe mode works

Please follow so we can assist you better.


1 more replies
Answer Match 82.8%

I have an HP desktop e9200z with Windows 7 Home Premium. I was on the internet, when my computer rebooted itself and took me to a black screen with a blinking cursor in the upperhand lefthand corner. It occurs before the welcome to windows screen. I can get into BIOS and the recovery manager, but I cannot get into safemode. I set the BIOS to the default settings by hitting f5. I also ran a repair, but it says it cannot successfully repair the system. Not sure if this matters, but I noticed this in the log

Problem Signature 07: NoOSInstalled

I tried doing a restore, but I keep getting the black screen with cursor. Is there anything I can do other than reinstalling to factory settings? I read that it could be a master boot record issue, but where in the recovery manager can i fix that? thanks!

A:black screen with blinking cursor....can't access safe mode


Originally Posted by kikkilee

I also ran a repair ...

I tried doing a restore ...

How did you go about doing this? Did you boot from the Win7 installation DVD disk to attempt them?

2 more replies
Answer Match 82.2%


My when i start my computer its a black screen and says

Checking file system on c:
file type system is ntfs

I have pressed f8 and tried to load safe mode but its says its loading with loads of writing on the screen but just stays on that and doesnt load.

I have also tried all the other options when u press f8, boot from hard drive etc etc and all leads me back to thr black screen with the checking file system c.

I have a windows boot cd which enable me to boot in to something called mini windows xp but this is very basic and only enables me to access the internet.

Please help its driving me up the wall

A:black screen and windows wont boot safe mode. please help

Mini Xp might be Hirens boot cd do not use it. We do not recommend it here, and we do not give out advice about hirens boot cd.

Try going back to the Safe Mode boot option screen select Advanced then select your lanuage then select "Repair your Computer" then select more options then select Command Prompt .

Type in then hit enter.


this will attempt to repair any errors let the process finish.

15 more replies
Answer Match 82.2%

Hi All,
I've been having some problems with computer recently.  First, while gaming, my computer crashed.  I'll save you the details, but eventually it got to the point where when I would try to boot, I wouldn't even get a signal to my monitor.  I eventually guessed that the processor had failed.  I purchased a new one and installed it (along with a cooler master fan and heat sink) last night. 
But now when I try to boot up, I get the error message that windows was unable to boot.  I then have the option of either running the repair tool or starting windows normally. I've used the repair tool twice, and it hasn't worked either time.  I get the message that "startup repair cannot repair this computer automatically."  The problem event name in the log is "StartupRepairOffline."  I've also tried restoring to a point where my computer worked correctly, and that didn't work either.
When I try to start Windows normally, I get the "Starting Windows" screen, then the screen goes black.  The monitor is illuminated, but the screen remains black.  I can tell at that point also that the keyboard is unresponsive (i.e. num lock and caps lock don't work).
When I boot up, I am able to boot into BIOS, but I can't boot in safe mode.
Any help would be greatly appreciated. Thanks! 

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Answer Match 82.2%

HI guys
When booting up my laptop in "last known good configuration" mode i keep getting the blue screen of death and the laptop freezes and cuts out and is very over heated. When i have booted up in "safe mode with networking" the latop is still over heating but it dosn't freeze or i don't get the blue screen of death. I am also limited to what i can doin safe mode.
Any ideas what the problem could be please chaps?
Thanks in advance

A:Blue screen of death on normal boot up but no blue screen in safe mode ?

Exact wording of BSOD error message?
System manufacturer and model?
Conditions/events which may have led to this?
When did problem begin?

14 more replies
Answer Match 81.9%

Hello! Thanks for helping:
So I built my computer two years ago and it has been running strong ever since. I went to Vegas for three days and came back and it seems like this happened out of no where.
Windows boots up just fine, but then instead of a login screen, I get that black screen. I have googled it and most people are able to CTRL+ALT+DELETE and stuff like that; I cannot even do that.
I have tried running in safe mode, same deal. I have tried in low-resolution mode, same deal.
What is weird is that I can dual boot into Linux (I installed Ubuntu a while ago) just fine, in fact, I am posting through Linux on this very computer.
I have tried to use Windows 7's system repair that is through the computer, or whatever, no cigar. and my last restore point was in 2011, I would rather not resort to that.

Here are my system specs:
Motherboard: MB ASUS SABERTOOTH X58 LGA1366 R
Graphics Card: VGA GIGABYTE|GV-R685D5-1GD R
Power Supply: PSU CORSAIR|CMPSU-750TX 750W RT
CPU: CPU INTEL|CORE I7 950 3.06G 45N R
My Windows booted harddrive: SSD 64G|ADATA AS596TB-64GM-C R
All my other files+Linux boot harddrive: HD 1T|SAMSUNG HD103SJ 32M 7K %
Memory: MEM 2Gx3|PATRIOT PV736G1600ELK R

I remember doing an Avira Scan, and a Spybot Search and Destroy Scan like a week or two ago, but I swear I have rebooted since then, of course, so I do not think it is that.
I am worried that it is my graphics card, but then why would Linux work? Perhaps it is the graphics drivers, then? Is there a way I cou... Read more

A:Black screen with mouse cursor. (No task manager or safe mode)

You can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on your computer will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.
Download and run Universal USB Installer – Easy as 1 2 3
Select Windows 7 from the first drop down list, all the way to the bottom
Select the downloaded Windows 7 iso file
Select your USB flash drive
Click Create

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

3 more replies
Answer Match 81.9%

I realize that there are many threads with this title, but as far as I can tell, my case is unique.

The computer I use is an e-machine ET1331G. Specs are: 6 gig ram, 700 GB hard drive, Windows 7 Home Premium 64-bit

So, there was an instance in which I shut down my computer by holding the power button, due to a problem with windows update being stuck on the first update if I tried to shut it down normally (I did the microsoft fix program the other day, but the thing crept back up and I didn't feel like doing it today).

When I tried to restart the thing, it would lose the video feed into the monitor. I popped my case open to see that the graphics card I installed (a Nvidia Geforce 9500GT) had gotten really hot and I took it out. I went to the PC's integrated graphics card but all that accomplished was getting a black screen with a cursor on it.

Safe mode works perfectly fine, but the normal start up doesn't at all.

I tried start up repair to no avail, I have scanned my hard drive with chdsk with no errors found, used sfc/scannow with no errors found. I have tried to fix windows update with the fix it program in safe mode, but it can't seem to fix it at all, in fact, windows update doesn't open in safe mode (but this could be normal for all I know).

A:Login replaced with Black screen with cursor, safe mode works

Black screen after login, cruiser still works,
Clean boot,
Troubleshooting for win-7,

3 more replies
Answer Match 81.9%


My PC blue screens with c000021a FATAL SYSTEM ERROR at boot. I boot any further than that.

I've tried booting with last known working config, same error occurs. My PC won't boot to safe mode, just get a list of files and nothing happens.

It was recomended to me to do a Windows XP repair but the screens described to me don't appear.

I can boot to the CD, then I can select enter to set up windows and get to the next page to accept the windows licence agreeement. But the next screen on I see is something to do with selecting a partition, rather than the screen I was told I would see.

Any ideas?

Cheers Neil

A:Blue screen, can't boot to windows or safe mode

This can be a sign of a malware infection, is suggest making a bootable AV CD, boot from it and scan the entire hard drive.

After removing any malware you may have, see if it will boot, if no joy, you may have to do a repair installation of XP.


2 more replies
Answer Match 81.3%

Having an issue with a laptop that has Vista installed.  I am getting the dredded black screen with movable white cursor.  There are no system restores available and I cannot start in Safe Mode.  I can start from a recovery disk to access the command prompt
I have seen many people running FRST in this forum for the same issue.  I was wondering if anyone would be able to try and assist me and, if they recommend me attempting to use the FRST program, I can post the results.

More replies
Answer Match 81%

I believe the problem started when I let my lenovo boot optimizer, which I always skipped until now, run its full course.

Computer attempts to start windows but fails, gives blue screen of death and restarts automatically.

Safe mode gives the same error.

Tried all options next to safe mode to no avail.

tried Windows start up repair - can't fix the problem

tried Command prompt bootrec.exe - can't fix the problem. DISKPART says all partitions and volumes are healthy, and it seems like it is not a hardware problem.

I have a backup, but it's on Crashplan... I can't access it until I can login to crashplan. I'm about to install ubuntu, and see if I can retrieve to an old backup through Ubuntu. Any better ideas?

A:Windows 7 Won't Boot - Blue Screen O' Death - no Safe Mode

stop parameter: STOP: 0x00000050 (0xFFFFF880009AA000, 0x0000000000000000, 0xFFFFF800036C26DA, 0x00000000000000000)

Also under a problem has been detected in the Blue screen:

2 more replies
Answer Match 80.4%

So, here is my story,
Yesterday I wanted to install graphics drivers form Dell website due to some problems that I had.
My laptop info: DELL_Intel Core i7-4500U CPU_RAM8GB_Windows 8.1 .
Graphics Dr.: Intel Graphics Family & AMD Radeon 8850M.
During the installation of a 'new' AMD Radeon 8867 - if I remember well - , my screen started to flash and then got black. My laptop was on with black screen and the cursor flashed. I turned it off, then back on , and it was the same story....nothing.. I pressed Shift+F8 and Nothing.
I can only access to BIOS (F2) or to BOOT MANAGER (F12)... Unfortunately no Safe Mode is an option. In fact, how is it possible to go to safe mode with a black screen on Windows 8??
I would appreciate any suggestions to fix the problem. 
Thank you!

A:Black Screen during boot/Windows 8 - cannot load on safe mode - no Bootable System RE USB

2 more replies
Answer Match 80.4%


I have Windows Vista Home Basic running on a Dell Dimension PC.

I had some memory problems and kept putting off upgrading the RAM and backing up my details on the PC (its been a completely reliable performer for the last three years).

However, the other day it froze and after an hour of waiting I hit the power button and tried to boot the machine back up.

I was then prompted to run the system repair which doesn't seem to have helped. I tried to load Windows in Safemode, Safemode with Networking, Safemode with Command Prompt and Start Windows Normally. None of which seem to work. All I get is a black screen with the mouse cursor in the middle.

Like I said, some of the data is NOT backed up and I do need to keep hold of it.. What Can I do to back up my data and what can I do to get Vista back up and running? I know I could try a parallel installation, but I'm hopeless with technology.. Is it possible to remove the hard drive and place this into an enclosure with USB and plug it into a laptop to retrieve the data? How easy is this to do? If not, what are the chances of repairing Vista to run? And is there any reinstallation method that would keep hold of my data?



A:Black Screen & Cursor - Cannot boot in any mode

run dell diagnostics

2 more replies
Answer Match 80.1%


About a month ago I got a nasty virus when my wife clicked on an AntiMalware Doctor screen. I was able to finally get everything clean (apparently so). Today I was on the internet and I noticed that Adobe was launching which was followed immediately with my antivirus AVAST popping up a message saying that it had blocked a file before it had a chance to execute. It mentioned something about Rootkit. Right after this my screen turns blue (I don't recall what the message was) and I must have restarted.

My computer now will not boot into windows, and it won't boot into safe mode using F8 as it turns into a black screen with a cursor at the upper left. I can get to the Setup screen though. Also, I have a Dell Dimension E10 which did not come with a boot CD so I don't know what to do. I have hijack this and malwarebytes installed but I can't get to any of it obviously. I've disconnected from the Internet along with any other peripherals etc.

Thanks for the help.

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Answer Match 80.1%

I recently purchased a new VelociRaptor 300Gb HD and installed Win 7 Professional x64 on it. I did the install in a system at work, and then brought the drive home and put it in the system where it will live permanently. The install in the work computer
went through without any problems. I installed Win 7, Office 2007, Visio 2007, and Norton Internet Security 2010.
Then, when I tried to boot the HD up in the system at home, it blue screened. I tried to boot into safe mode, to do a system restore from the win 7 disk, enabled boot logging, and enabled debugging all with the same result of a blue screen. When I went to
check the dump file (ntbootlog.txt), I found that it doesn't exist. When I tried to get into safe mode, the last driver in the list was classpnp.sys. I booted into another drive with XP on it and tried to copy the XP version of classpnp.sys over to the VelociRaptor
drive, and I got a write protection error. I tried to change the read only settings on that drive and got an error that it couldnt do it. 
I put the VelociRaptor drive in another computer I have here at home and it booted up fine with no issues. I have also tried moving the Sata cable to all other Sata ports on the MB with the same effect. I also tried swapping out the Sata cable with
no effect. I know that the Sata ports are good because I can boot my other XP drive off of them successfully. I also updated the bios to the latest version with no effect. 
I'm not sure ... Read more

More replies
Answer Match 80.1%


About a month ago I got a nasty virus when my wife clicked on an AntiMalware Doctor screen. I was able to finally get everything clean (apparently so). Today I was on the internet and I noticed that when attempting to navigate to another page in IE, Adobe Reader started launching which was followed immediately with my antivirus AVAST popping up a message saying that it had blocked a file before it had a chance to execute. It mentioned something about Rootkit. Right after this my screen turned blue (I don't recall what the message was) and I must have restarted.

My computer now will not boot into windows XP, and it won't boot into safe mode using F8 as it turns into a black screen with a cursor at the upper left. I can get to the Setup screen though. Also, I have a Dell Dimension E10 which did not come with a boot CD so I don't know what to do. I have hijack this and malwarebytes installed but I can't get to any of it obviously. I've disconnected from the Internet along with any other peripherals etc.

Thanks for the help.

A:Rootkit Virus, Blue Screen, Can't boot Windows or Safe Mode, No OS CD

Hello there,Please download ARCDC from click ARCDC.exeFollow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3You will be prompted with a Terms of Use by Microsoft, please accept.You will see a few dos screens flash by, this is normal.Next you will be able to choose to add extra files. Select the Default Files.The last window will allow you to burn the disk using BurnCDCCYour ISO is located on your desktop. Insert the CD-ROM into the CD-ROM drive, and then restart the computer.

If your PC is not booting from the CD, you need to change the boot order:
Restart your PC As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key. Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change. Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order The tab should now show your current boot order.
If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily. Once the CD-drive is on top of the boot order, navigate to Exit a... Read more

15 more replies
Answer Match 78.3%

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT

I also upgraded my PSU to an Enermax Pro 82+ 525w.

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA

I mainly use my computer for gaming, after my first video card died i was sent a beefier card;lst after that my PC was no longer under warranty so I had to buy my next cards my self.

My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

A:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

7 more replies
Answer Match 108.78%

After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

A:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

3 more replies
Answer Match 108.78%

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

A:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

9 more replies
Answer Match 108.36%

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

13 more replies
Answer Match 108.36%

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
But it stlil boots to a black screen 
What do I do now??????

A:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post. 

14 more replies
Answer Match 108.36%

Please help !!! I have xp on a persario f700 i tried to set up laptop to connect to a tv but it would not show screen on tv so i installed a copy of divx 7 on laptop and watched film on laptop instead. Shut down laptop next time i turned it on i get windows logo then black screen can hear pop ups on laptop but no screen.
I have tried :
1.last known config from bios still the same
2. booting vga mode still the same
3. booting from safe mode but machine freezes after a load of white writing appears on the screen.
4. booting from xp disk to reinstall still the same

It seems to me that it is set up for tv mode but when i connect to a tv vis s-video and press fn4 still no picture
what every i do i get a black screen after windows logo appears please help me i cant think of anything else its driving me mad

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Answer Match 107.1%

Win 7 OS 64 bit

Mistakenly run winupd.exe thinking it was legit after long zonealarm extreme security update and notice to reboot.

winupd.exe. upon restart then black screen

CD disabled even when set to boot first in bios so can't access it to run Kaspersky or Dr Web md as files 'aren't supported" even from DOS prompt under recovery.

system restore accessed and run 4x without success--error 0x8000ffff

system start up recovery says OS started without error

drive letters have been changed c:win7 (system) is now d:files
d:Data is now e:data

All dir appear to be intact but have over 10GB of business CAD files that were not backed up as Win7 did not recognize my ExtHD. was working on that problem when crash

Be happy to answer any questions that I've missed in above

A:Black screen uable to boot safe mode

Lets give it a try. You will need a USB (Flash) pendrive.For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Click on Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand PromptSelect Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the notepad.In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.The tool will start to run.When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

3 more replies
Answer Match 106.68%

I was just tried turning on my computer and I got the blue screen:

STOP: c0000218 {Registry File Failure}
or its log or alternate
It is corrupt, absent, or not writable.

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.

I tried booting it on safe mode and I still got the same thing. Recently I donwloaded a registry cleaner called registry doctor, and I downloaded some movies on limewire. What can I do to fix this?

A:Blue screen, won't boot even on safe mode

6 more replies
Answer Match 106.68%

Hello, I had some problems with my computer that lead me to have to boot in safe mode F8 wasn't working so I changed the boot in system configuration to boot in safe mode minimal. Restarted went to boot in safe mode and it blue screened. Now I'm stuck with boot to safe mode blue screen loop. Is there anyway to change it back to boot windows normally?

Also there is no way I can see what the blue screen says as its gone in a blink of the eye.

I'm on windows 7 ultimate.


A:Blue Screen In Safe Mode Boot

Update: got the blue screen error code by video taping the boot
stop: c000021a fatal system error 0x00000000 oxcoooo428 oxooo1
is what i can make out

7 more replies
Answer Match 106.68%

I am having a similar issue. I am able to get a command prompt open and run chkdsk /r and it ends with the same error. I imagine nytenurse may have used the same method. When I try to boot, normally or in safe mode, I get a blue screen with STOP: 0x00000123. This happens every time I attempt to boot.

Any idea?

A:boot, normally or in safe mode, I get a blue screen

6 more replies
Answer Match 106.68%

I am trying to help my mom with her laptop.  She has an Acer with a 1.6 ghz Intel Celron processor, 1.6 g of ram, Windows XP Professional service pack 3.  When attempting to boot the computer we get a blue screen that says:
A problem has been detected and windows has been shut down to prevent damage to your computer.
Technical information:
Stop: 0x00000050 (0xF0E50100, 0x00000000, 0x805393c2, 0x00000000)
She has been experiencing this problem for a couple of months, but this is the first time that I have been able to visit.  I tried to use System Restore to the earliest date available (August), and it reported that the system was restored, but we still get the blue screen.

A:Blue screen - can only boot in Safe mode

Have you tried using the Windows XP Disk to "Repair" her setup ?

3 more replies
Answer Match 106.68%

We have the adware trojan that everyone is talking about. So we were trying to open up in safe mode and got the blue screen that says umnountable_Boot _Volume and now we get it in normal mode too.
Any suggestions?
Dan and Kara

More replies
Answer Match 106.68%

I am a computer novice and when I try and startup my computer, I get a Blue Screen which flashes briefly so I can read what it says. If I press F8 it allows me to get into safe mode with networking. The computer which is windows xp occasionally lets me reboot in regular mode but very seldom and it will usually go haywire for some reason in regular mode and shutdown when this happens. Where do I start to remedy this problem? Thanks for all responses in advance.

More replies
Answer Match 105.84%


I'm facing an issue with my Windows 7 desktop (currently typing this from a laptop, as the desktop is no longer accessible):

Basically, I was trying to get to safe mode to deactivate a graphics card (not important, as I never got the chance to do this). I tried restarting a couple of times and pressing F8, but instead of taking me to the boot menu, the screen simply went black (note that when starting my computer up normally, it works fine).

Thinking this was just a problem with the boot menu, I started my machine normally, accessed msconfig, and checked the box for Safe Mode under the Boot tab. The plan was to change this back once I was in Safe Mode and had made the necessary changes.

HOWEVER, now, every time I boot up my computer, it just goes to a black screen (my monitor actually just turns off, because it's not getting any signal). The computer's on, but apparently not displaying anything. And I can no longer boot in normal mode, because I changed the boot menu to always use safe mode.

Thanks for your help; any ideas on how to resolve this issue would be GREATLY appreciated

A:Black screen when accessing Safe Mode or Boot Menu

Hi and welcome to TSF you might try a start up repair Startup Repair: frequently asked questions

1 more replies
Answer Match 105.84%

I'm trying to fix a friend's Toshiba Satellite laptop (Vista). Since it's not my computer I'm not sure how the problem started but when booting normally it goes as far as the initial options screen (press f2 for settings, f10 for boot options) and then goes black. It won't boot into safe mode, from a restore CD or from the recovery discs (they were burned from a recovery partition right after install, I guess it's possible that they weren't set up properly). When booting from the cd it gets past loading files to the blue loading bar, and then goes black. Any suggestions? I'm guessing it might be hardware but is there any way to troubleshoot it before taking the whole laptop in? I'm assuming it's not the HDD because it won't even boot from the CD.

A:Vista Black Screen (no safe mode or boot from disc)

Have you tried using the screen toggle? Most laptops are able to toggle the screen to an external monitor. Normally hold down the Fn key and hit F5 or F8 or something like that. When it boots it may be trying to switch it to an external monitor.

2 more replies
Answer Match 105.84%

Hi, this has happened on 2 computers, after playing a game or just going for a quick chat onto a game's linked server.

The first computer is a HP m8247c with legit Vista. I wanted to give you a link for the specs, (sorry, I'm writing this on my cellphone, and I can't select and copy the specs from the site). As a newbie, I am not allowed to give you the link, but it's easy to find, although I don't think it's necessary to have the computer's specs to be able to envision the problem. The second computer is an e-machine, built up a couple of years ago and running on legal XP.

My 13 years old son used to play an online game, Teeworlds, a couple of times per week. Our home computer operates on Windows Vista, with Avira Antivir for the security.

The last time he played that game was the last time the computer worked. I tried to ask him what had happened, but he couldn't tell me. Then, a similar thing happened with a second computer... That refreshed his memory. For what he remembers now, the next time he turned our computer on, he clicked on the Teeworlds icon, clicked run, then a blue screen appeared with lots of writing on it about memory transferring to hard disk and a lot of numbers at the bottom of the screen. He then force closed it by pushing on the power button. At the next restarting, he couldn't get further than the HP home screen, not able to get into Windows, and then the screen turned black, with only the ... Read more

A:Black screen (of death?) on 2 computers, no way to boot in safe mode

Are you able to boot from a CD?

6 more replies
Answer Match 105.84%

home built (older)
xp pro sp3
amd 1800
nvidia nForce 3-250 mobo
ATI Radeon 1650 AGP video

Only things changed were bootskin and Deer Drive game added. It froze on the next boot up then nothing but black screen. The HD seems to be working hard LEDs and fans run but nothing seems to be able to start such as monitor or keyboard/mouse. Therefore I can't get into a bootup screen to get in safe mode or anything for that matter. No recovery disk. Any suggestions or questions ? BTW the monitor works fine on other PC

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Answer Match 105.84%

Working on this one for a friend.

Vista home sp2

It will boot into safe mode and work fine. reboot to normal and we get the login screen once clicked it will start loading into windows but goes to a black screen with the pointer showing and would give an error on loading nvcpl.dll, I have used safe mode to turn off the Nvidia control panel on startup but now just get a black screen and pointer. I can Cnt Alt Del and get to the Lock, switch user, task manager, screen.

No signs of malware or virus.

Kind of stumped on this one.


A:Black Screen With pointer Boot to safe mode fine

First step would be to download and install the latest video driver from the nvidia website. If that doesn't work we'll try a clean boot using msconfig.

10 more replies
Answer Match 105.84%

Hello Bleeping computer, I was surfing the web one day and all of a sudden my computer restarts. Now, I'm forever stuck with a blinking underscore and a black screen every time I boot my computer. I've tried to run in safe mode, but no luck after endless restarts and spamming f8. I found a very similar post and it proved to give me lots of hope. I'm trying to fix my unbootable dell laptop, using a Mac laptop. After many hours, I was able to download a windows 7 install iso and able to make it bootable on my flash drive. I'm currently able to go to system repair and run command prompt. I've tried system restore, but still get the blinking underscore. I followed the instructions from the post above, and I have ran farbar recovery scan tool. Please HELP! I'm lost =( Any help is appreciated! Thanks!!

A:HELP! Blinking underscore, black screen! Will not boot or safe mode.

Fixed with this solution.

2 more replies
Answer Match 105.84%

Yesterday I ran Malware Bytes and McAfee because I started to get random pop-ups when I normally do not. Both programs showed no problems. I also cleaned the disk space, which had not been done in a while. This morning, all icons were missing from the screen--it was just a blank black screen, so I shut down by pressing the power button. When I turned the laptop back on and I try to boot in Normal and Safe mode, it will not do so. With Normal mode, it goes to a blank black screen and does not even go to the "Windows Loading" screen. For Safe mode, it begins to list a bunch of drivers, etc, but it seems to get stuck with only half the screen filled with the list and will not move past that point.

I wish I could install HijackThis and run it as it has worked for me in the past, but I cannot even get my laptop to load.

I do not have an XP installation disc, but do have the Recovery Console on my boot up menu. I have tried running ChkDsk, FixMBR, FixBoot but to no avail.


A:XP will not boot in normal or safe mode--blank black screen

Can you do a CTRL+ALT+DEL and start a new task called explorer.exe?

75 more replies
Answer Match 105.42%


I Need Help! My laptop won't boot up. In the middle of booting, a blue screen will flash (can't even read the message because it flashes so fast), then it will take me to a black and white screen with options to choose Safe Mode, Last Known Good Config and other options. Whichever I choose, windows will start booting but process will just be the same, blue screen flashes and will take me back to option screen. I was tempted to stick in my system restore disk but I'm afraid, will I lose all my data if I do that? Please help me. Maybe you have other idea to get my computer up and running without losing anything. I would really appreciate your help. Thanks!


A:Won't Boot Up Even On Safe Mode (Flashing Blue Screen)

7 more replies
Answer Match 105.42%

Here's the story:
---Computer running windows XP got a virus.
---Was going to run a program that needed to run in Safe Mode
---When I booted in safe mode I got a blue screen
---I (stupidly) changed the settings so that the computer automatically booted into safe mode thinking that would change something.

Now I can't boot into windows! The computer automatically boots to safe mode and I always get a blue screen (error: 0X0000007b, 0Xf7c7B524, 0XC0000034, lots of 0's)

Question: How do I change my settings to NOT automatically boot to safe mode without accessing windows! I can't get back to MSCONFIG and know no other way to turn off the automatic safe-mode boot option.

Ughhhhh, I wish I hadn't done that! Please help me!

A:blue screen safe mode boot loop!


Originally Posted by lost42

How do I change my settings to NOT automatically boot to safe mode without accessing windows!

If you have a Windows XP installation disk, and wish to use the Recovery Console, see the following link ... (near the bottom of the page)
Problems that can occur by forcing Safe Mode using the System Configuration Utility

Otherwise, use a LIVE CD ...
Download Puppy Linux (105MB)

When you have Puppy Linux burned to a CD, boot from the CD.
Load Puppy Linux into memory and use as a LIVE CD operating system: Do not install.
Navigate to C:\Boot.ini
Open the file: It is simply a text file, so use a text editor within Puppy Linux to open the file.
Delete the following switch: /safeboot:minimal
Save the file and close it.
Exit Puppy Linux and remove the CD.

Start your Windows system normally.

(If in any doubt, copy the content of the boot.ini file and post it here.)

19 more replies
Answer Match 105.42%

Just this afternoon as I started up my computer I started getting this problem. The blue screen constantly appears unless I boot in safe mode. I tried scanning my computer with avg and malwarebytes but both came up with no infections so I need to come here for help.

I saw that most people who posted a similar problem were then told to download blue screen view and post the results and I have already done that.

Dump File : Mini052110-01.dmp
Crash Time : 21-May-10 21:22:05
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbfb18f19
Parameter 3 : 0xa6bd9ba4
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+142f19
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 82.68
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 82.68
Company : NVIDIA Corporation
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600

I hope I did everything right and didn't miss anything. If there is any other info needed please ask, thanks in advance.

A:Blue Screen error can only boot in safe mode

Hi . The file mentioned (nv4_disp.dll) is an nVidia video driver file.I would simply uninstall the current video drivers (using Device Manager in safe mode) and then reboot.A more elaborate purported solution: EHow Solution.Louis

18 more replies
Answer Match 105.42%

Hi there,
I am hoping someone can help me with the BSOD. Happened last night.

Computer is Dell 9100.

I cannot enter into safe mode, have run system diagnostics for problems with blue screen - all pass. Run system diagnostics for hard drive - all pass. Cannot boot from CD upon restart.

Changed boot sequence to CDrom first, Hard drive second. This will boot up the CD and allow me to do a system recovery/repair. When I hit "R" to repair, it says there is no hard drive. SO WEIRD!

I can get into Dell Recovery using CNTRL and F11, but that will wipe my hard drive.

Anyone have any ideas about what could be going on? I am trying to preserve the hard drive.

PLEASE HELP!!! Thank you very very much

A:Blue screen of death, no safe mode, cannot boot from cd

What is the first line of the BSOD...up to the point where the parenthesis starts?


1 more replies
Answer Match 105.42%

My XP sp3 installation seems to work fine when booted normally, but I get a blue error screen when trying to go into Safe Mode. During the boot, I'll see some drivers load, and then blue screen appears. I know how valuable Safe Mode is, so I'd like to get this fixed.

The error is Bad_Pool_Caller and the stop code is 0x000000c2 (0x00000007, 0x00000cd4, 0x00000000, 0x0000034). The last time I used Safe Mode was several weeks ago when I couldn't get an HDMI Audio Driver to install in Normal Mode, but it would install in Safe Mode, but I don't really know if this is when my problem started. I googled this problem and read that it's usually caused by a bad driver or software, but not much info on how to identify the bad item. And yes, I uninstalled that HDMI driver but it didn't fix the problem. I've been building my own computers for some years now but have never run into something like this. Any advice would be appreciated.

A:Solved: Blue screen only in Safe Mode Boot

13 more replies
Answer Match 105.42%

A friend of mine said they were having computer trouble so I went over to take a look late last night and saw they have a blue screen error message:

STOP: 0x0000007E (0xC0000005, 0x000042CA, 0xF89EF548, 0xF89EF244)

I tried booting with last known good configuration...didn't work

Then I tried booting in safe mode...didn't boot

I was going to use an XP CD to boot up recovery console but Dell didn't send them an XP CD.

They indicated to me that before the blue screen error they were being inundated with pop-ups and their computer was running very slowly, thus indicating they have a virus/malware infection. Apparently they didn't respond and try to stop the infection before it became worse as they seemed to have let it to go for some time. Unfortunately, I don't yet know what viruses/malware are present and how serious that problem is since I haven't been able to boot windows yet, but I think the two problems are likely related.

They are running XP SP3...although I am not 100% sure it is SP3.
2.8 Ghz Pentium 4
512 RAM
80 GB HD

I am going to go back to their house tomorrow night and run recovery console from my XP disc and run the following:
chkdsk /r

Their house is far from me so I would rather fix their computer while I am there next time. So my question is, what else should I do to get windows to boot normally? What should I do if the tasks I have listed above fail to eliminate the blue screen error? Once I have booted windows... Read more

A:Blue Screen Error-won't boot in safe mode

HelloWe will have to create a small 'fix CD' to solve this problem.Please download RC.ISO and save it somewhere you can find it.Also download MagicISO and install it.Start MagicISO. You should see a window informing you about the full version of MagicISO.In the bottom right select Try It! and the program will open.Click on File and then on Open and navigate to the RC.ISO file you downloaded. Select it, and click Open.First, we'll need to add a clean version of userinit.exe to the current RC.ISOIn the upper right pane, double click on the i386 folder.Right click in the upper right pane and select Add Files...Navigate to C:\Windows\System32 and select userinit.exeThen click Open to add userinit.exe to the CD image.Click File and select Save As...Name the file RCplus and save it somewhere you can find it.Next, we'll need to burn the newly created image to a disk that we can use to fix the problem.Put a blank CD-R disk in your CD burner and close the tray. If an AutoPlay window opens, close it.Click on Tools and select Burn CD/DVD with ISO.... A window will appear.Click on the little folder to the right of CD/DVD Image File then navigate to the newly created RCplus.iso Image file and click Open.In the CD/DVD Writing Speed drop-down menu choose the 8X setting.Under Format make sure that Mode 1 is selected.And finally, click on the Burn it! button to burn RCplus.iso to disk.Once the disk is burned, put it in the machine you want to fix and restart ... Read more

3 more replies
Answer Match 105.42%

I receive a message- unmountable_Boot_Volume and have a blue screen-- Tech info: Stop: 0X000000EP, 0XC0000006,0X00000000,0X00000000. I tried to go to safe mode but the blue screen comes up- The message tells me to go to safe mode and disable caching or shadowing in the bios- But F8 will not work
I ran IDE Disk tests with f12 on reboot- system passsed but i had three error blocks on Read test --Msg- 0F00:0244-- block 6317014, 106919080, 145862149
Verify test- Msg-0F00:1A44 and the same blocks failed

Any Ideas?

A:Solved: Blue screen and can't boot to safe mode

12 more replies
Answer Match 105.42%

Hello, I have come across the internet's finest here. My internet started redirecting me to strange webpages automatically a couple days ago and I was thrown off, so I downloaded adaware from the webpage. When I restarted, my computer went haywire and I got a blue screen that would shut down my pc and then reboot. At the reboot, I have tried multiple times to run as normal, but safe mode will only work (otherwise I get just the blue screen forcing me to restart).

Unfortunately, McAfee won't remove the trojans, malware, or w/e I screwed up. It detects multiple issues, but won't remove or quarantine them. I found the log to say "generic!atr" and "fakealert.h". I really don't know much more to say other than I would really appreciate it, and would love donating to this cause if I can get a fix! Thank you!

DDS (Ver_09-02-01.01) - NTFSx86 NETWORK
Run by Scott at 6:58:12.35 on Tue 02/24/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_11
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3060.2211 [GMT -6:00]

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Wind... Read more

A:Fakealert.h and blue screen, only boot in safe mode

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please visit this webpage for download links, and instructions for running ComboFix:

* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Get help here

Please post the C:\ComboFix.txt in your next reply for further review.


2 more replies
Answer Match 105.42%

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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Answer Match 105%

I have to fix a P4 1.70Ghz computer with XP Pro, and a 40GB HDD. I have no idea what happened to it previously. All I know is that it needs repair.

When I boot up, it goes through post, and memory check just fine. (I also notice that the screen resolution is out of wack, but I figure I can always fix that later.)

Sometime after the memory check the screen goes off and shows this red box saying something like "The input signals are nowhere to be found, monitor will shut down in # seconds." Usually it gives 7 seconds, shuts off, and then comes back on. I've restarted the computer many times - and it always happens in that sequence.

Then there's the HDD boot up. It always brings me to the "Last Known Good Configuration" screen where I must choose between Safe Mode, Safe Mode with Net, or Normal. I have gotten to the point where I've tried all of the above options, it gives me that white horizontal loading bar at the bottom, which reaches the other end - and hangs. I've left it on for hours, nothing ever comes on. The screen is perpetually black.

I've tried the bootable CD, which gets me past the load bar up to the trademark Windows XP black screen load bar. From here it takes me to a black screen, and I've sat there listening to the HDD to see if it's reading - but all I hear is silence.

I've also swapped the hard drive with a working 8GB drive, and I still get the same results. At this point I'm not quit... Read more

A:Boot issue - black screen after safe and normal mode selection.

6 more replies
Answer Match 104.58%

I have a Sony VGC VA1 running Windows XP Pro Media. When I switch on I get the blue screen saying a problem has been detected. Various error codes beginning 0x000, but these seem to change. Unable to start in safe mode and unable to recover from recovery discs. System tries and recognises the recovery disc, but ends up back at the blue screen. Please has anyone any ideas what I can try next. If so would be eternally grateful, but please bear in mind I am a complete beginner. Many thanks in advance

A:blue screen of death unable to boot in safe mode

16 more replies
Answer Match 104.58%

?A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you?ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation, or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x8A90B830, 0xC0000102, 0x00000000)?

It would not allow me to start the computer in any safe mode or last good configuration.

I do not have the recovery cd but I do have the initial cds that came with laptop-windows software. I can't get past the blue screen and when running diagnostics the express test came out fine...while the detailed test came back with 2 errors (fail-error code 0f00:0244 msg:block 99361612:Uncorrectable data error or media (and) error code 0f00:1a44 Msg: Block 99361623: Uncorrectable data error or media.
Does anyone know a link to direct me to since I have a desktop I can use to assist...thanks in advance.

A:Blue Screen of Death and unable to boot in safe mode'm assuming that the system is a Dell. The detailed/long diagnostic provides the best indication of problems because it is more thorough than the short diagnostic.Louis

1 more replies
Answer Match 104.58%


I am new to this forum but I was hoping someone might have some helpful advice.

I have a friend who gave me her laptop because she said she kept getting a blue screen error message. After starting it up the first time I suspected it might have some viruses because it was running extremely slow with long lag times when starting applications like IE.

(I don't quite know the specs on her laptop other than it is a Toshiba running XP Home (SP2 I think) with a Pentium 4. Her laptop in running PC-cillin 11 with expired virus definitions)

My first inclination was to try and see if I could find the viruses, so I went to cnet and downloaded Malwarebytes and started a scan. As the scan progressed the computer became increasingly slow. The scan found 186 infected items and then before it could be completed the Blue Screen appeared indicating a memory dump. I tried rebooting in Safe Mode w/Networking and re-initiated the scan. This time a payed more attention and most of the viruses or malware seemed to appear when it began scanning the System 32 folder. Before it could finish scanning the folder it got the same blue screen message after becoming very sluggish (scanning almost one file at a time). I thought the registry might be very corrupted so I tried to do a system restore after restarting but the blue screen appeared before the system restore could be completed.

I tried rebooting in Safe Mode only in order to try and scan only the System32 folder and at least rem... Read more

A:Blue Screen Memory Dump - Can't boot in Safe Mode

The BSOD and viruses just might be a coincidence.Now if I try to boot in Safe Mode it loads the drivers and then just keeps processing without moving on to the welcome screen.Does it stop at a specific driver?

1 more replies
Answer Match 104.58%

Problem: when restarting a Compaq Presario CQ61-411WM, the first thing you see after red Compaq logo screen is:
Windows Error Recovery:
and options of

Launch startup repair (recommended)
Start Windows normally

After choosing either option, here is what happens:
Starting Windows
Windows is loading files
the blue windows logo background screen begins to load with arrow and active circle,
another window tries to pop up then goes away (about 1/2 the size of the screen),
then the screen stays on the windows logo background screen with the cursor arrow actively moving when moving the mouse.

We have tried multiple forums on fix options, using either options of F8 to try to enter into safe mode, or resolve, or restart as last safe (or similar verbiage) results the same.

A:Start up blue screen with arrow, can't boot safe mode

hi,if you have windows 7 install disc or you created a repair disc then set BIOS to boot from the DVD rom drive,pop in your disc exit BIOS saving settings.when the pc starts watch for the "press any key to boot from dvd" loading files will appear on language/keyboard settings on next screen,on the following screen click on the "repair your computer" line which will take you to the System recovery options,DO NOT CLICK ON INSTALL NOW. next screen System rcovery options will search your hard drive and insllation,next select the windows 7 installation to perform the startup repair on and click on next.on this screen click on the Startup Repair line.
The Startup Repair tool will now search for problems with files that are important to the proper functioning of Windows 7.

If Startup Repair finds a problem with an important operating system file, the tool may suggest a solution of some kind that you have to confirm or may solve the problem automatically.

Whatever happens, follow the prompts as necessary and accept any changes suggested by Startup Repair.

Important Note:

If you want the Startup Repair to work properly, you must remove any flash drives or other USB storage devices, like external hard drives, from your computer before running the tool. Due to the way some computers report the storage space on USB connected drives, the Windows 7 Startup Repair may incorrectly report that it found no problems when in fact there may actually be an iss... Read more

2 more replies
Answer Match 104.58%

from another thread i read to download the service pack 4 for my windows 2000 pc.....i downloaded it and attempted to load it into my harddrive......there was some error on my pc so the entire service pack would not load at all but it was still on my computer sitting there. i looked and tryed to delete it since it was told me that my computer might not run properly if i deleted it.....but since it never really was loaded onto m hardrive correctly i did not think it could do much damage....i deleted it....i logged off my computer.....a few hours later i came home and turned my computer on....within about 15 seconds of turning it on a blue screen popped up saying it could not find the source or the entry to the computer?? ...bottom line is that it would not boot correctly at all. i attempted many times yet the same thing happened. it also prompted to boot in safe mode. i did that but the blue screen popped up again. i am typing this on back-up computer that we have. i was wondering if anybody knows what i can to with my computer to fix it or get it fixed professionally which is a strong option. But I was wondering to see if there was anything that I could do before bringing it to a computer pro.i am fairly advanced with computers but this boggles my mind and I do not know what to do. if anyone knows anything to help me it would help alot.....thanks...

A:Blue screen before boot...won't start in safe mode or anything..nothing works.HELP!

11 more replies
Answer Match 104.16%

Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!

A:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum

1 more replies
Answer Match 104.16%


My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.

A:Unable to start - black screen or empty blue screen w cursor??

Hello JoLaRo and welcome to Seven Forums.

One of the Forum experts has prepared a couple of tutorials that might help you out.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

If you're still having issues after following the tutorials, please post back.

9 more replies
Answer Match 103.74%

Hope somebody out there can help me as I've run out of ideas.....possibly might have picked up a Virus from facebook but I'm not certain.My system started to run slowly a few days ago and a Security centre 2011 box suddenly appeared..wouldn't allow me to open Malwarebytes or access system restore.
I powered down the PC and restarted but a black screen with a flashing cursor appeared before disappearing with the numbers lock light illuminating.
Restarted the PC and F8 into safe mode but system stalls at: multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\Drivers\Mup.sys
Restarted PC again and loaded recovery disc which starts to run but subsequently stops with technical codes showing: 0x0000007B (0xF898A640/OxC0000034/0x00000000/0x00000000).
Don't know if I'm every going to get my system back.....much appreciate anyone's help on this!!
(My PC is Sony Vaio VGC-M1 with Windows XP Home edition)

A:Frozen Black Screen/Unable to boot into Safe Mode....can't recover system..Help!!!

Hello and to the BC forums.

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.

Thank you.

34 more replies
Answer Match 103.32%

A few days ago I woke up at night to find my laptop turning on and not long after turning off, going into complete boot loop. When I turned computer off and on the boot loop continued where it would show the acer logo and then it would give me some of the advanced option menu choices: to go into a safe mode, safe mode with networking, safe mode with command prompt, last known good configuration (your most recent settings that worked), start windows normally. If I didn't click anything after around half minute it would take me to windows logo and then a flash of blue screen would appear, and then again computer would log off. If I clicked to start windows normally or last known good configuration the same thing happened. If I tried to log with any of the safe modes it would give me this:multi(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\ohci1394.sysmulti(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\1394BUS.sysmulti(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\compbatt.sysmulti(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\BATTC.sysmulti(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\pciide.sysmulti(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\PCIIDEX.sysmulti(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\pcmcia.sysmulti(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\drivers\MountMgr.sysmulti(0)disk(0)rdisk(0)partition (2) WINDOWS\system32\DRIVERS\ftdisk.sysmulti(0)disk(0)rdisk(0)partition (2) WINDOWS\sys... Read more

A:Boot Loop, Blue Screen Error, Safe Mode does not work!

10 more replies
Answer Match 103.32%

I've been having a problem for a while now when restarting my desktop
computer. When restarting, I am getting a blue screen, "a problem has been detected and winudows has been shut down to prevent damage"
Technical Information:
Stop: 0x0000007b (0xF890D528, 0xC0000034, 0x00000000, 0x00000000)

I've been getting that message for a while now and every now and then it I wouldn't get that message and the computer boots fine. But now, I'm getting that every time.

Previously, when getting this message, I have been able to boot into safe mode. Now, I can't even get through safe mode as it hangs when trying to load Agp440.sys.

So, I'm stuck with this problem unable to figure out how to fix it. Any suggestions would be great. thanks.

A:Blue Screen error on startup & unable to boot safe mode

check you ide cable is secure at the drive and the m/board
try a new cable
boot into the recovery console and run
chkdsk /r

5 more replies
Answer Match 103.32%

My computer was working fine until this morning. I haven't recently installed any new hardware or software. It boots up normally except about 5 seconds into the Windows XP logo splash screen I get a Blue Screen of Death with a message that says a bunch of general stuff about whether or not this is the first time this has happened etc and gives me the error Stop: 0x0000007F (0x00000000 0x00000000 0x00000000 0x00000000). Then it automatically reboots and eventually does the same thing again.

I've gone into advanced windows options with F8 during boot up and tried going into every different kind of Safe Mode. When I try going through safe mode I get through a bunch of files then it asks me to hit ESC if I want to skip loading SPTD.SYS, regardless of whether I do or not it reboots a few seconds after.

The worst part of this is that when I try booting from my Windows XP CD it initially goes into the Windows XP CD Boot Up Screen and begins loading all the various drivers and such at the bottom of the screen and asking my to hit F6 if I want to load seperate RAID drivers or whatever finally it gets through all the files and says at the bottom and then says "Starting Windows" and after a bit it gives me the same blue screen of death.

So I can't even use the Windows XP CD to just reinstall windows on my HD.

Anyone have any ideas on this?

A:Blue Screen of Death on WinXP logo & CD Boot up. No Safe mode either

7 more replies
Answer Match 103.32%

My computer was working fine until this morning. I haven't recently installed any new hardware or software. It boots up normally except about 5 seconds into the Windows XP logo splash screen I get a Blue Screen of Death with a message that says a bunch of general stuff about whether or not this is the first time this has happened etc and gives me the error Stop: 0x0000007F (0x00000000 0x00000000 0x00000000 0x00000000). Then it automatically reboots and eventually does the same thing again.

I've gone into advanced windows options with F8 during boot up and tried going into every different kind of Safe Mode. When I try going through safe mode I get through a bunch of files then it asks me to hit ESC if I want to skip loading SPTD.SYS, regardless of whether I do or not it reboots a few seconds after.

The worst part of this is that when I try booting from my Windows XP CD it initially goes into the Windows XP CD Boot Up Screen and begins loading all the various drivers and such at the bottom of the screen and asking my to hit F6 if I want to load seperate RAID drivers or whatever finally it gets through all the files and says at the bottom and then says "Starting Windows" and after a bit it gives me the same blue screen of death.

So I can't even use the Windows XP CD to just reinstall windows on my HD.

Anyone have any ideas on this?

A:Re: Blue Screen of Death on WinXP logo & CD Boot up. No Safe mode either

Sure you dont have a virus? Sounds like it to me, or a bad harddrive.
Are or were you running any antivirus/malware software, and was it
up to date?...

3 more replies
Answer Match 102.48%

I have the same problem as the other thread. Unable to restore, go into safe mode, or task manager. I just got black screen with moveable cursor. When load restore cd, it just loading windows files and back into black screen with cursor. I have followed the instruction from previous threat but i'm stuck after loading the burn image cd. This is the thread that i tried to followed:

Download GETxPUD.exe to the desktop of your clean computer

•Run GETxPUD.exe

•A new folder will appear on the desktop.

•Open the GETxPUD folder and click on the get&burn.bat

•The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.

•Click on Start and follow the prompts to burn the image to a CD.

•Next download to your USB drive

•Also Download Query.exe to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file,, will be extracted.

•Remove the USB & CD and insert them in the sick computer

•Boot the Sick computer with the CD you just burned

•The computer must be set to boot from the CD

•In some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.

•Follow the prompts

•A Welcome to xPUD screen will appear

•Press File

•Expand mnt

•sda1,2... Read more

A:Frozen Black Screen/Unable to boot into Safe Mode....can't recover system..Help!!! i got the same problem from...

FWIW: Using a malware topic of someone a guide to solving probably not the way to go.

If you have malware issues, I suggest that you initiate a proper topic at the appropriate malware forum.

Preparation Guide, Before Using Malware Removal Tools and Requesting Help -


2 more replies
Answer Match 102.06%


I am operating a Gateway GT5056 with Windows XP installed. I run AVG Anti-Virus, CC Cleaner, Ad-Aware & Spybot regularly. However, I recently obtained malware of some type that results in pop-up tabs in Firefox and Chrome (I never use IE). Most are seemingly harmless "Work at Home" variety or even in Firefox, but Chrome is more suspicious. The address bar shows a very long string of characters and the pages always are blank. I suspect these pages are attempting to DL more malware. I have ZoneAlarm Firewall running now.

I have run scans with Malwarebytes, Trend-Micro Housecall, and my aforementioned regular scanning programs and removed or quarantined anything found and now results show no infections after multiple re-scans. However, the problem persists. I cannot boot in Safe Mode (blue screen) and suspect this is a result of the malware infection. I have run SafeBootKeyRepair at the advice of another forum discussion attempting to resolve the Safe Mode issue. As this is written, I am running Kaspersky Online Scanner.


Monday, December 7, 2009
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version:
Last database update: Monday, December 07, 2009 10:33:27
Records in database: 3339747
Scan settings
scan using the following database extended
Scan archives yes
Scan e-mail databases yes
Scan area My Computer
F:�... Read more

A:Firefox & Chrome Being Redirected; Safe Mode Boot Results in Blue Screen

I would initially run Malwarebytes and then SUPERAntiSpyware and remove what they find.

72 more replies
Answer Match 102.06%

hello, I started msconfig.exe (system configuration) the boot tab
Check "safe boot" with minimal option
reboot the computer, I see the miscrosoft logo with spinning dot for few seconds and then a black screen (no mouse, nothing)
The PC (dell M6700) was working fine up to now , I just wanted to start a sfc /scan from safe mode but now I'm stuck in safe mode with a black screen
thanks for your help


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Answer Match 102.06%

I have a Dell Latitude running Windows 7 x64 Enterprise that is suffering from the Black Screen of Death.  I cannot boot into SAFE MODE (or any other mode) whatsoever.  I have the drive hooked up via a SATA to USB converter and have noticed the following 3 files at the root of the C: drive:
I have run Combofix and Malwarebytes on the machine that the bad drive is attached to, but neither program found anything.  The KBSERVICE.SHUTDOWN file has a modified date very similar to the time that the computer first had the problem.
Any advice would be greatly appreciated!

A:Windows 7 Black Screen - no safe mode available

DISREGARD.  User has opted to salvage data and reload Windows.

2 more replies
Answer Match 102.06%

Basically im in need of help, updated to windows 8 and all was well with it and then tried to load it up and it just loaded up black, now it seems to be the graphics card drivers that are doing it and the solution would appear to un-installing however i cant uninstall and cant boot up safe mode. please can someone help me.
Intel Core i5 2500K 3.3GHz
Nvidia GTX 560

More replies
Answer Match 101.64%

I have a friend's machine that she has asked me to try and fix it is an Acer Z610 all in one touch screen.
 She told me that when the machine was turned on (immediately before the problem) it was scrolling a message about replacing invalid security ID with default, that may not have been the whole message, unfortunately she didn't write it down.
The machine now boots through the bios screen and past the windows loading screen with the pulsating logo,  the screen then goes black with a white pointer and that's all, the same thing happens in safe mode.
 I have booted to my Windows 7 Recovery disc, the memory scans OK, but the boot repair fails very quickly and system repair fails on all of the available restore points quoting a failure of some memory location.
Other than removing the HDD, using another machine to get her data off (she has made no backups despite my advice) and then re-installing windows, I can't think of my next step.
Can anyone offer me some help please?

A:Windows 7, boot to a black screen with cursor

Welcome to BleepingComputer, I have reported your topic as unbootable so a member of the team who deals with these problems can help you. Please be patient.

22 more replies
Answer Match 101.64%

I cannot boot to windows 7. When I turn my computer on I get a single post beep. Then I get a black screen with a white courser on the top left screen. I have tried many things to troubleshoot this problem. I have removed all usb devices. I have removed each device inside the computer such as dvd and blu ray player. I have re seated the RAM and reset the cmos battery. I have used different sata cables to drives. I have also tried to boot to cdrom and try to recover windows using the windows 7 cd. After trying all this it still results in a black screen with a white courser.

I am running a Gigabyte 990xa-ud3 mobo
AMD FX 8150 8 core processor
4x4 16 gb corsair vengeance 1600 MHz RAM
Evga N560 GTX video card
lg blu ray player

Unfortunately I do not have many replacement parts to see if the hardware is the problem. I did try my old video card and that did nothing.
Any advice would be helpful.

A:Can't boot to windows black screen with cursor

When you tried to boot to cdrom what disk was in the drive, are you sure it is bootable, and are you sure that the computer really tried to boot to it?

2 more replies
Answer Match 101.64%

I was having problems with my charger for a couple of weeks. I bought some cheap online charger that provided my computer with the wrong wattage. Eventually my battery became ruined due to this, but I bought a new one. However, my computer kept shutting off due to the lack of power. So it would completely shut off. This may have done some hard drive damage I suspect, since I cannot boot into OS anymore. I have tried another HDD and it seemed to work.

I'm trying to resolve the problem with my hard drive though. I plugged it into my other computer via usb and it seems fine. I am able to grab any files I need from it. NOW as for my laptop, the PC turns on like normal. I get the bios screen. I get the Windows logo screen. Then I get a black screen with a mouse cursor in the middle.
I can move the mouse, but the buttons don't do anything--left or right click. No keys on the keyboard change the screen. Ctrl+Alt+Del does nothing. Windows key does nothing. Esc does nothing, etc. At this point the only option is to hold down the power button and turn it off.
What I've tried:
I tried to start it in safe mode, but the same thing happens. It shows the system files that are loading. The last file it shows loading is Windows/system32/DRIVERS/amdkmpfd.sys then it goes to a black screen with a mouse cursor again; only this time it is in safe mode resolution so the mouse cursor is larger and not as sharp. Also, no keyboard strokes have any affect just as with normal mode.
It is a De... Read more

A:OS Will not Boot -- Black Screen with Cursor Windows 7

Quote: Originally Posted by DomMartinelli

I was having problems with my charger for a couple of weeks. I bought some cheap online charger that provided my computer with the wrong wattage. Eventually my battery became ruined due to this, but I bought a new one. However, my computer kept shutting off due to the lack of power. So it would completely shut off. This may have done some hard drive damage I suspect, since I cannot boot into OS anymore. I have tried another HDD and it seemed to work.

I'm trying to resolve the problem with my hard drive though. I plugged it into my other computer via usb and it seems fine. I am able to grab any files I need from it. NOW as for my laptop, the PC turns on like normal. I get the bios screen. I get the Windows logo screen. Then I get a black screen with a mouse cursor in the middle.
I can move the mouse, but the buttons don't do anything--left or right click. No keys on the keyboard change the screen. Ctrl+Alt+Del does nothing. Windows key does nothing. Esc does nothing, etc. At this point the only option is to hold down the power button and turn it off.
What I've tried:
I tried to start it in safe mode, but the same thing happens. It shows the system files that are loading. The last file it shows loading is Windows/system32/DRIVERS/amdkmpfd.sys then it goes to a black screen with a mouse cursor again; only this time it is in safe mode resolution so the mouse cursor is larger and not as sharp. ... Read more

3 more replies
Answer Match 101.64%

So here's my story. I have a Toshiba Satellite L505-ES5018 laptop running a 64 bit Windows 7. My laptop restarted with the usual Windows updates as it went through the 4 steps and percentages to update and I logged back in. Also as it seems to happen often, the flag at the bottom right of my desktop alerted me that I still had some updates that I needed to install after installing the previous ones. I went through the control panel, System and Security, and started to download the extra updates through Windows Update. The updates installed, the laptop restarted, and my log in screen came up and everything seemed normal. I wanted to take a nap so I put my laptop on hibernate from the log in screen. When I woke up however and pressed the power button to wake it back up, the Toshiba boot up screen showed up but after that there was only a black screen with the blinking cursor in the top left corner which has prevented me from getting to the log in screen and completely boot up my computer.

I have put my hard drive in another Toshiba laptop of my family's and it does the same thing so I know this is an issue with my hard drive. I'm not sure what the updates did, but it seems to have done something to the files that prevent me from booting up. I do not have my Windows CDs that came with the computer since my mother moved and I don't know what she did with my things since I am currently in college. I have tried Ctrl + Alt + Delete but all that does is restart the boot up screen ... Read more

A:Windows 7 black screen with cursor on boot up

When this happens, it could mean that one of your updates was installing and became corrupted, our was incompatible to begin with. When your computer its booting up, you should try to access the boot menu to see if the option to boot from last successful configuration is available. If not, can you enter the system recovery menu (F9), and try to recover the computer by resetting it to an earlier configuration? Do you have the install cd for windows?

2 more replies
Answer Match 101.64%

Hi there, I really need help.
My laptop has been acting really weird the last couple of weeks. It would crash randomly, and sometimes when I picked it up to put it somewhere else, it crashed too.
Now, I thought this was a problem with Windows 8.1, because it didn't behave like this before with normal Windows 8. So I Refreshed my laptop, and after that it worked again, without crashing.
I left it in sleep mode while I got some sleep too, and when I booted it up this morning, it crashed again.
After that the whole laptop wouldn't boot up, and now the only thing that shows is a cursor on a black screen, and it seems to be stuck in sleep mode, because I can't even turn it off completely manually. So I can't access the BIOS or make it boot up in Safe Mode.
What the hell should I do??

Toshiba Sattelite L50-A-15U
Windows 8 64-bit
Intel i7 4th generation processor with Intel HD4600 graphics card
nVidia GeForce GT740M graphics card

A:Windows 8 won't boot up, black screen with cursor

Remove battery and it will power off. Insert battery and power on. Acess bios now.

1 more replies
Answer Match 101.64%

Running Windows 7 Ultimate
Yesterday my iolo System Mechanic software said it had quarantined a file, a I ran a scan using it's SystemShield and it found nothing. I ended up turning off my system and now no boot. I'm sure this is virus/malware related, I'm just too much of an ameture to get it fixed alone.
I have tired booting in safe mode and I get the same result, black screen, and a moblie cursor. I do have my Windows 7 disk, so I could get to a command promt I just don't know what commands are needed to be typed.
Any help is awesome. Thank you.

A:Windows 7, black screen with cursor after boot

Flashing cursor is an indication you lost your boot loader

15 more replies
Answer Match 100.8%

My windows xp screen would turn black when i boot. It happens right before the blue welcome screen.
safe mode and safe mode with command prompt works. when i try safe mode with networking, it loads the system files but after that, there would be weird symbols and colors blinking.
i also replaced the hal.dll with the one on the windows xp cd when i got hal.dll is missing/corrupt message before. Maybe that could be the problem?

A:Windows XP black screen and safe mode error

Mine did this when the desktop resolution was higher than what my monitor would support. My LCD would go blank (black) and I would see nothing. The computer seemed to be running in the background however. Have you tried adjusting your video settings via Safe Mode and starting with something like 1024x768?

It may help if you let us know what type of Video Card you have, what type of monitor etc.. I notice you haven't filled out your system information in your profile.. this may be a good opportunity, as it would give a bit more information to use while we try to think of things to try.


1 more replies
Answer Match 100.8%

Hi everyone,As the title suggests, I'm getting a black screen after the windows logo appears. At first, there's no cursor, but if I put the computer to sleep and turn it back on, I get a cursor when it wakes up--still a black screen though.Here are my specs:CPU: AMD Hexacore 1090TRAM: 8GB GSkills RipjawsMB: Gigabyte GA-78LMT USB3GPU: MB Integrated Radeon 3000 SeriesUnbootable HD: Seagate 2 TB Barracuda Windows 8.1Bootable HD: 7 year-old 500GB Hitachi Windows 8.1Here's how it went down: I was watching HBOGo on Chrome, then went to the Netflix Windows 8 app (don't judge my lethargic chain of events). However, Netflix immediately closed and wouldn't start. I figured it was something with the graphics, so I restarted my computer. After the restart, for some reason, it ran Chkdsk on my other HD. After running that, it went through my normal startup and blacked out after the logo. I ran a bootlog and found that dxgkrnl.sys loads once, then attempts to load another 4 times and fails each time. Other than that, everything loads correctly. Then I deleted some AMD stuff (perhaps stupidly) and I get more errors in the bootlog, from AMD stuff. I'd like to just clear all the AMD stuff and just have the bare Windows drivers load.Here's what I've tried:1) I've tried startup repair, which attempts some fixes, but fails.2) I tried to enter Safe-mode and low graphics mode, the computer simply launches into "Automatic Startup Repair" and fails after the "Diagnosing PC" dialogue.3) Reset my BIOS... Read more

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