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Windows Vista black screen, no bootup logon screen

Q: Windows Vista black screen, no bootup logon screen

---Wow this is frustrating, I just got done fixing two other computers- one was helping someone else fix their computer, because they were seeking someone with basic expertise, and here I am seeking someone with higher knowledge to help me out! thanks in advance to all who contribute!--- HP Media Center M8330FWindows Vista 32 bit4GB RAM, NVIDIA graphics card, and plenty of HD spaceF9 hardware diagnastics: A-OK!Suddenly this computer decided to malfunction, without installing anything new, or updates prior to its "crashing." I'm pretty wary to spyware and virus of the like, so I am careful to what is installed and opened on this computer. But for all I know, when I was out of the house someone could have accessed the the machine, infecting it with something. I noticed before I left the house that it took a ridiculously long time to empty out the recycle bin (has anyone else had this problem in vista?). I know there were a lot of high res pictures in there, so I'm guessing quite a few gigs of deletion, but after an hour it hadn't even progressed. It said 13 minutes and appeared to be frozen, but was still moving. I restarted the computer and tried the same thing-- exact same result. <--- this is the only hint I have as to what happened, because before this everything was fine!Anyway, I got home and turned on the computer (after someone turned it off) and it just booted up the HP screen and then went to the windows logo loading page, except there was no windows logo! It displayed the loading bar and moving across the box at the bottom, but just with no windows vista logo. Then came the blue screen with the moveable mouse pointer. I waited hours, the mouse pointer still could be moved, but the screen was frozen on the light blue hue right before the welcome screen or logon screen. I retried this several times, with this same result. Even CTRL+ALT+DEL does not work. Even more interesting, I tried booting in Safe Mode and Safe Mode with Command Prompt both with the same result of: black screen with mouse pointer and the text "Safe Mode" in all for corners. No progression after an hour of waiting. Booting windows in "last known good configuration" didn't work either. There was also a "repair" function that precipitated the same results as well. The F11 Recovery Console at the HP boot screen did not work no matter how rhythmic my F11 pushes were-- not sure why I couldn't recover this system on the recovery partition since HP doesn't send you recovery CDs anymore! Lastly, I made a Hiren Boot CD followed with my own Windows Vista installer/boot CD. They both had the same result when booting straight from the cdrom: error message on a black screen:" The System memory manager (EMM386.EXE) has detected an error caused by a fault in one of the device drivers or programs loaded in the system.Due to this fault the system is probably in an unstable state, and you are therefore recommended to reboot the computer immediately. If the problem persists, then try to isolate which program is at fault (if you have loaded several, then load them one at a atime until the fault appears), then contact tech support department for that program.Advanced technical information:Exception 6 (Invalid Opcode).DS=02CB etc etc... let me know if you need all the alphanumeric encoding.."When I don't boot straight from the cdrom it freezes and says this:"1. FD 1.44mb System Type-(06)Starting Caldera DR-DOSEMM386 3.27 Copyright etc. etc. etc._ <---- blinking cursor!"I don't think I'm leaving out much of all, but any other inquiries let me know. I find this problem extremely odd, yet annoying. I don't know what else to do, this computer is barely a year old. Tech support wants $100 or something like $50 for 14 days on one issue! even for a recovery cd they want $30. Wow HP! Anyways thanks in advance and cheers, Nowachi

A: Windows Vista black screen, no bootup logon screen

It may be that someone didn't turn off the PC rather that it experienced a damaging event and shut down.Suggest you check the RAM - remove and reseat and try rebooting. If not successful your mother board may be damaged - nasty thought.There is also this site which may be relevant. you can get your PC going suggest you check Event Viewer. Then restore files from the recycle bin and then use SHIFT/DELETE to get rid of them, delete a small file and see if emptying the recycle bin works OKPaul

4 more replies
Answer Match 100.38%

After installing the latest NVIDIA 182.50 Drivers for my 8500 GeForce 8500GT card on my Gateway AMD x64 with Vista Home Premium 64bit, now at start up the Boot screen doesn't come up and neither does the Vista green loading bars, just get black screen, no signal until the Vista Logon screen appears. I used to get the Boot screen with F10 boot options and F2 BIOS options and the Gateway Logo, but not anymore.

Any idea why and how I can get the boot screen back ??

More replies
Answer Match 98.7%

My computer monitor suddenly went black with only my mouse cursor showing. The computer was rebooted. And after with the windows login, the monitor was black again. I did a ctrl-alt-delete and was able to access task manager. I shut down Explorer.exe. Then went to Task Run and started it again. Still just a black screen. I am running a Dell XPS 435mt with Vista Windows Home Premium. I don't think it's a video issue because I did some diagnostics tests, and everywhere else I can see the screen, except windows.
Thanks in advance for any help.

Also when attempting to boot in safe mode it has hung after "Loaded: \Windows\system32\drivers\crcdisk.sys" with only a "Please wait..." message.

A:Screen black after windows Vista logon, can get to task manager with ctrl-alt-del

Looks like the boot hard drive has failed or has become corrupted... could also be a memory failure

3 more replies
Answer Match 93.66%

Last night I shut my computer down like I normally do, and it went off smoothly. However, this morning I tried to turn it on, it went through the "HP Invent" screen, then showed a mouse pointer for a minute, then the Windows loading screen (Icon with a moving bar). However, after that is a blank screen. I've left it on for an hour this morning, then tried restarting it (holding the power button). I then was able to boot it in Safe Mode successfully. So I wondered if it would work again. I restarted it throug hthe "Restart" command, but its a black screen again.

I have a:
HP Pavilion Tablet Laptop (tx2000z)
Vista Home Premium with SP1 32bit

I'm lettign it sit again on the black screen to see what happens. Please help as I am on a friend's computer right now and don't have any access to my files.

Thanks a lot!

A:Solved: Vista: Black Screen Problem on Bootup

Well, I needed to try and get it working. I usually wait to try System Restore since I don't want to mess anything up. However, I couldn't find any options, and I needed it to start working.

So I system-restore'd it and everything seems to be back to normal, good boot and login.

So for future reference, if you have this problem, try booting from your Vista disc, run System Restore from the last Recovery Point (I actually did the one before the last to be safe) and pray it works

1 more replies
Answer Match 93.66%

Help! I have had this problem for about a month now, and it is getting annoying! I have a Gateway c141x with Windows Vista.

After restarting my computer I logon with the password and all I get is a black screen with my mouse pointer, no desktop! To solve the dillema of not having a desktop I hit ctrl-alt-del and log off and then proceed to log on. After loging on for the second time, my desktop is there and I can use my computer normally. I would just like to be able to use my computer normally without having to log on and off and on again first. I have all updates installed and have checked for viruses.

A:Vista and a black screen after logon

please? any suggestions at all, I will try anything that I can understand?!?!?!

2 more replies
Answer Match 93.66%

Hi All!

I have recently been experiencing a problem with my installation of Vista Home Premium. I rebooted my laptop and now when I try to log on, I enter my password and I see the "Welcome" screen with the spinning blue circle, then the screen fades out to a black screen with just the mouse cursor. I have left it in this state for at least half an hour and nothing else happens. Pressing Ctrl+Alt+Del does nothing, and neither does Ctrl+Shift+Esc. The same problem happens for both users that I have set up on the laptop.
I've also tried booting into Safe Mode and this doesn't help either - the same problem occurs. I run Kaspersky Internet Security 2009 so I am fairly confident that it is not a virus that has caused it.

I would really appreciate any help that anyone can offer on this problem, thanks very much in advance!

A:Black screen after logon in Vista

6 more replies
Answer Match 92.82%

I ran the malware scanner Hitman Pro on my Vista computer, and it detected that C:\Windows\system32\rpcss.dll was infected. I uploaded the file to and it said the file is probably infected.

So I ran the command sfc /scanfile=c:\Windows\system32\rpcss.dll, and Windows said the file was corrupted and that it repaired the file and that I needed to restart. After Vista booted up, all it showed was a black screen with the mouse pointer. It never made it to the login screen. I could move the mouse pointer around, but nothing else worked. CTRL+ALT+DEL didn't do anything, and I had to do a hard power down and power on to restart the computer.

The same black screen with mouse pointer happened when I tried to boot Vista into Safe Mode. Then I tried booting from the Dell Windows Vista DVD, and I tried the "Startup Repair" option, but it said it couldn't find any problems. Running chkdsk didn't find any problems either. So I used the System Restore option to go back to a restore point from yesterday, and the system was finally able to boot up to the login screen. But the rpcss.dll file is still infected according to

Any idea how to fix the rpcss.dll file and not run into the black screen problem?

A:Trying to repair infected rpcss.dll in Vista causes black screen on bootup

Boo the Vista DVD and go to a Command Prompt.

rpcss.dll is in several locations on my Vista Ultimate system so it should also be on yours. Copy from one of them over the one in C:\Windows\system32\.

3 more replies
Answer Match 91.56%

Recently i have been having some problems with my computer. I have a Gateway GM5664. When i tried to boot up the computer after being shut down overnight it would keep restarting over and over when it reached the microsoft trademark screen with the loading bar. I decided to try and reinstall the OS so i put in my gateway cd. After it did the loading files thing a blank screen comes up with the cursor and its stuck there. nothing happens afterwards. any ideas on how to fix this? I've tried but i never get any error messages not much i could do.

A:Black screen with cursor during reformt vista/ none stop restart during bootup

6 more replies
Answer Match 90.72%

Hi guys, i use a sony vaio laptop, model VGN-NR11S/S, with windows vista home premium installed. I noticed that when booting with a CD in it, it stops at the loading bar screen (black screen) and does not continue booting except i remove the CD.

The problem now is that it does not boot beyond the loading bar screen anymore with or without a CD in the system. I cant use the system again, i need suggestions to get the system functioning. Thanks.

A:windows vista not booting to logon screen, stops at loading bar screen

8 more replies
Answer Match 89.04%

Hey I need immediate help!

It's my sis' previously-formatted HP Pavilion dv5201tx! The problem is as the title above. I can go into safe mode. I've used system restore twice. And in Documents and Settings folder I noticed it has:

Administrator description name description name.000

Is it creating more user folders? At some point description name.000 wasn't there. Corrupted registry hive? I'm not sure! Restarted many times, used Last known good configuration, and it's still black after the boot screen. Please help quick, she uses it a lot. Thank anybody so much..

A:Black screen after boot screen, no welcome screen, no logon screen

6 more replies
Answer Match 88.62%

I recently bought a HP DV9548US Notebook running Windows Vista Home Premium. Lately, when I turn the computer on it takes about 30 seconds to get to the page where I choose my account and logon with a password. The strange part that is bothering me is that it takes about 1 minute to reach the actual desktop. I've seen similar posts, but not for my Vista version. So, I know there is probably something wrong, but not sure how to approach a solution.

Any help would be appreciated.

A:Vista Home Premium - Black Screen After Logon Delay In Desktop Appearence

See if Vista Startup Repair can locate any issues:

5 more replies
Answer Match 88.62%

I'm fixing a relative's computer, it's a VAIO desktop computer, specs here :

I understand no hardware has been added/removed, so the specs should be fairly accurate.

The problem in question is this :
PC starts up normally, goes to screen with Windows logo and loading bar, the bar freezes for a moment, then unfreezes, the screen transitions into a black screen , and it hangs there, as in, the CPU stops working completely and it doesn't respond to anything.

I've tried the bootup menu, but the only option that works is safe mode. Using that, I've tried system restore (many times, from dates of 1 week ago to 1 month ago), but Windows XP still hangs up while booting.

The owner of the PC is not very computer-literate, so getting specific details of what went wrong from him would be too hard. I've tried looking around in Safe Mode, but there's not much to see. No suspicious running processes (obviously) and no suspicious entries running at Startup either.

Is there anything else I could check/do from Safe Mode to solve this problem without resorting to reinstalling the O.S.?

A:Windows XP SP2, black screen and hang after bootup

you could use a certified xp cd and bring the recovery console to a command prompt and from there tell it to fixmbr (fix master boot record) but this is for advanced users as you can completely screw up the computer...otherwise i would say get what info off you can in safe mode and reformat and start from scratch...cause it sounds like one of the windows boot sectors has failed...

6 more replies
Answer Match 88.62%

When I boot up or change users, the screen goes goes black for about 5 minutes and then everything shows up and works fine. When I try to go to the Windows store, using the store tile, the screen changes to a dark blue color and nothing appears although my sign on was with the windows official msn email account. What do these black periods and blue periods mean? I sense the computer is searching for something?

I am using the Classic Shell also. I have the latest 8.1. I upgraded from the free evaluation 8.0 to 8.1 by purchasing the 8.1 download from Amazon. Twice the upgrade failed on my Verizon Home Fusion network so I took the computer to a friend across town who had a very fast Comcast connection and it worked the first time there.

More replies
Answer Match 87.78%

Vista was installing updates as i turned my toshiba laptop off, but on configuring the updates the laptop froze, and the only option was to power off. Now at bootup a black screen is displayed with a little white static hyphen in the top left corner. F2/11/12 are not doing anything so I can't do anything at all with it.
I don't have recovery disks for this laptop, what can I do to solve this? I'm new to vista so not sure what to do...

A:Black screen on bootup after dodgy windows update

You should find that one of the following will work. This will take you to a Full Menu or to Task Manager.

Ctrl + Alt + Del OR Ctrl + Shift + Esc

Try this and let us know what happens


1 more replies
Answer Match 87.78%

Vista was installing updates as i turned my toshiba laptop off, but on configuring the updates the laptop froze, and the only option was to power off. Now at bootup a black screen is displayed with a little white static hyphen in the top left corner. F2/11/12 are not doing anything so I can't do anything at all with it.
I don't have recovery disks for this laptop, what can I do to solve this? I'm new to vista so not sure what to do...

A:Black screen on bootup after dodgy windows update

Hello Spik3ee,
You can make a recovery disk by following this tutorial.

Create a Recovery Disc

Hope this helps, good luck and post your results.

1 more replies
Answer Match 87.36%

OK A few days ago my computer kept freezing and I rebooted it 7 times to finally get it working. I removed about 40Gb of crap (mainly files) that were still present on my machine. Last night it happened again and I did the same. Only this time when I log in to my account I can't do anything. There's no desktop. Just a curser. Nothing else.

The first time I just used CTRL+ALT+DEL and closed dwm.exe which I guess restarted itself because I could use the desktop freely again. The same incident happened again this morning however I cannot access the security screen via CTRL+ALT+DEL.

I am able to run everything in safe mode so it's not a core issue (I hope). I was able to activate the Hidden Admin however the same problem persists across both accounts.

A:Windows 7 Black Screen after logon

8 more replies
Answer Match 87.36%

I just updated Windows XP Pro this morning. I have autoupdates on so I have all previous updates of Windows. Anyway, updates installed fine, I was prompted to reboot the computer. I closed all other programs and rebooted.

Windows loads fine then when I hit the welcome screen, my monitor goes blank, displays an "out of range" warning. I reboot normally, the welcome screen is completely black aside from my mouse icon which responds normally. I reboot my computer in safe mode only, get a welcome screen, login, do a system restore to the point right before the updates. I reboot in safe mode again but the welcome screen is black again. I reboot in all the other possible methods to load windows: safe mode, safe mode /networking, safe mode /command, VGA mode, etc. Everything results in a black screen with the mouse icon.

So basically, because my computer is password protected, I cannot log in since i get no prompt watso ever to even log into. Its finals week, not a good time to not have the computer for an entire day. Help please.

Btw, my monitor is a brand new: ViewSonic VX710, my video card is a nVidia 64MB GeForce4 MX 420 w/TV Out. My other comp specs just incase you need em: 2.4 ghz Intel Pentium 4 w/HT, 512 mb DDR ram.

A:Windows Logon/Welcome Screen is black

Have you tried repairing your install from your windows disk?

If you know of someone with a monitor that does high res you may want to see if you can hook it up to that and make your resolution lower after the repair. Try setting it to 800x600 if you can. Then hook it back up to your monitor. I don't know why it would just change though that seems to be what your first problem was.

1 more replies
Answer Match 87.36%


Im having the exact same problem, only I had the DVI connection working on my Hyundai Q321, then changed my TV to a Hyundai Q320 and can't get it working.

Im finding it extremely difficult to find a fix for this, I have tried 4 different graphics cards.

2 x Geforce 5600FX
1 x ATI Radeon 9600XT
1x Sapphire X1550 512MB

All of these get a screen at the BIOS but then fails at the windows log in. I've even tried wiping XP and installing Vista over the top but still with no joy.

A:Black screen at Windows logon.

What problem? There is no link to another thread so we have no idea what the problem is.........

8 more replies
Answer Match 87.36%

Hi There
I have a black screen before windows logon with a cursor, all safe mode options have the same thing, tried last known config + low res. any ideas?

A:Black Screen before windows logon

Mainly this problem occurs because of video adapter. So, first check it properly. Else try the below remedy for this problem:
First click on the task manager and then click on start task manager. Just then click on the processes tab -> explorer.exe -> end process.
Now click on file -> run. A text box will open in front of you, enter explorer.exe and press ok then.
Now click on the start button and type device manager into it. Then select it from the list. Just then double click on Display adapters and then click on update driver software and follow the steps to update the drivers.
If still the problem not solved then check the registry issues. Else run system restore and boot it in safe mode.

3 more replies
Answer Match 86.94%

I cannot get to my desktop as this black screen is preventing me to do so.

It doesn't even give me enough time to log in!
It happened once before but it magically started to work the other time.
This never happened when I was still using the stock 640GB HDD that the laptop came with. So maybe I'm thinking it's because of my SSD having problems?

Fortunately, I can still get to Safe Mode and it says I got a BSOD and here's some details that it showed:

BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800170F5D6

I went to Event Viewer and took a look on what made my computer mess up and it says that winlogon.exe and Explorer. initiated the restart of my computer and said there was no reason for it.

A:Black Screen appears 2 secs after Logon Screen shown

This will probably be moved to

Follow to provide us with more information to better assist you.

9 more replies
Answer Match 86.94%

Hi people, i've just registered to this forum to ask you about this, Since i've made a registry defrag with TuneUp Utilities (which probably has gone wrong), when i reset the computer, and I logon to my user, it shows a black screen, then back at the logon screen. If I do it again, the user doesn't show up anymore!
It happened three times already, i had to make new users, and i'm sick of it. Any ideas of what could it be?

A:Black screen after login for some seconds, then back at logon screen!


Yet another case of registry defraggers causing harm. In the future, you know now to stay far away from them.

I suggest a system restore to get to a point before TuneUp utilities. If that doesn't work, it will be time for a repair install.

Good luck!


6 more replies
Answer Match 86.52%

I had a crash while syncing my ipod to itunes. Both my computer and my ipod froze while the sync was about half way complete. So I had to unplug the ipod and also do a hard boot of my computer. Ever since, my screen goes black shortly after logging on to Windows. Nothing responds after this until I reboot again with the same results. I can, however, boot up in safe mode with no problem. Not sure if it is a malware issue or a conflict between two programs. I have attached the three scan files (DDS.txt , Attach.txt and ARK.log) to this post.

I have access to a Windows Install disc.

Thanks for your help.

DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by Administrator at 9:14:47.71 on Fri 05/21/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.750 [GMT -4:00]

AV: avast! antivirus 4.8.1368 [VPS 100512-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Re... Read more

A:Black Screen shortly after Windows Logon

I have updated the file with ARK.txt instead of ARK.log and reattached it to this post. Sorry for the mistake.
Thanks again.

2 more replies
Answer Match 86.52%

So recently my computer one day just started up and after i logged on black screen for a few minutes but i can move my cursor. When i also play a game called Rift it sometimes tell's me my Direct3D is missing and I can't run the graphics on med on Rift or any other game. I tried to reinstall my grahpics driver but nothing happened. and i dont have any unknown drivers.

A:black screen with cursor after logon windows 7


2 more replies
Answer Match 85.68%

Help! I have tried many things and have not come to a solution. I do not want to reload my system if i do not have to

Here is a software installation log diagnosis I got from "startup repair"

error code 0x490

System files integrity check and repair.

When I attemp to do this thru Dos it says there is a repair pending so i cannot commence with sfc.

A:Windows 7 black screen with mouse pointer before logon.

you can perform a sfc in a command prompt from a win 7 oem cd. all win 7 cd's have the option to repair. it does not force a re-install, rather you will get options to perform a restore from a system restore point, cmd prompt, mem test, and a restore for a win restore partition. (created at oem or by win pro/ult)

2 more replies
Answer Match 84.84%


I recently just battled the virus Win32:Small-NNE [trj] from the Anti-Phishing Domain Adviser program that was installed, without my knowledge. Now that it is removed and I am declared virus free by Avast, Malwarebyes and Spybot Search and Destroy I started my computer up in normal mode. However, after logging in it is just black with a white cursor. I have two monitors, but in case it matters there is only one cursor and it can move to either screen. I cannot access crtl + alt + del for the task manager and it just sits and sits. I didn't have the patience to wait more than ten minutes because I know its not supposed to do that. Prior to the virus issue it booted in less than thrity seconds all the way to my desktop. Oh, and the time from log-in to supposed desktop screen is longer than usual but still not more than a minute or two.

So my question is now, is this repairable or did the virus do permanent damage to my pc? If it is, please please instruct me on how to fix it, since it does still run in safe mode.

I don't think it would help for you to know my model specifications, but it is custom so if you need to know a certain part I will tell you instead of just rambling off everything in the case lol.

Your help is greatly appreciated!!

A:Black Screen After User Logon in Windows 7; After Virus Removal

So it seems in C:\ProgramData the Anti-Phising program still had a file. After deleting it, and with minor delay my computer loaded my desktop like normal. I think it was like, holding my computer hostage lol.

1 more replies
Answer Match 84.84%

I am posting on behalf of my friend because he cannot get on but he has a cracked versions of ms office 07 and his dad accidently installed the office genuine advantage and Office SP1 and now this has happened. We have tried booting in safe mode, booting off the windows vista disk and restoring the bios back to system defaults but neither of these have worked. He has Windows Vista Ultimate SP1 and his computer is an ACER Aspire.

I will be updating him with any information posted.

All help is highly appreciated.

A:Windows Vista loading screen then screen goes black

Looks like WGA got another one.
I think a format is in order.

As a side note dont put the cracked software back on.
Cheaters never prosper.

2 more replies
Answer Match 84.42%

hello for all, yesterday when i was making log out from my computer, there is no log out screen!! just black screen and mouse cursor, and when i did restart again , no logon screen appears or no any thing in screen , just black screen and mouse cursor too.

I was tried every thing and no difference :
safe mode
startup repair
restore to some point (i dont have a point)
upgrade windows or reinstall it

i think the things maybe was made this poblem are :
i was edited userinit.exe value from registry by deleting the comma from the end of its value.
i used Windows 7 manager to make some clean and fixes some things on computer.

any help please??

Iam a programmer and have alot of projects and i cant access the

A:no logon screen with black screen and mouse

Why is my screen black when I start Windows 7&#63;

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

Windows 7 Loads to a black screen. Whats the - Microsoft Answers

3 more replies
Answer Match 82.74%

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

15 more replies
Answer Match 82.32%

I get the 'HP INVENT' and the F1 - 11 commands, (F9 is the only one that does something) and then after 2 seconds of that i get this picture - Any help would be greatly appreciated.

A:Windows Vista - pixilated color bootup screen

Fixed it. My windows 7 RC non-bootable cd was in the drive, took it out, worked fine. Thanks LOL

1 more replies
Answer Match 81.9%

hi there, looking for help regarding a vista error, ive run all the scans, and i mean ALL OF THEM, and i know this can't be a virus

a few nights back i hibernated my Vaio Laptop, it turned the screen off and started the normal hibernate stuff, but it would not turn off the power light, so i was forced to hold the power off/on button till it shut down, it has done this before and rebooted fine so i thought nothing of it

when i booted it back up, put my password in the login screen and logged in, the laptop stayed on the "welcome *spinning circle*" screen for a few minutes (much longer than normal) then it changes to a black screen (K.S.O.D), i can see the mouse and move it about, and ctrl-alt-del still locks the computer and offers the command prompt, loading the command prompt i killed and reloaded explorer.exe and the desktop starts to load like a normal login, but everything seems slower than normal, msn messenger fails to run, my sidebar gadgets are all wierd white rectangles (probably failed to launch too) , device monitor says it stopped working, clicking "help and support" on the desktop doesnt work neither :S, worst of all, my wireless network adaptor doesnt seem to turn on at all, im currently using a different computer to get on the forums, usb drives still seem to work though :S

apparrently this is "limited access mode" something to do with a failure to access the "sens server" a random popup on the taskbar said on one... Read more

A:Solved: windows long time logging in --> black screen --> limited access logon, HELP!

I would highly advise either:

1.) Using a Vista Home Installation disk to "repair" your OS installation.


2.) Trashing Vista due to the various problems that it causes and make the move to Windows 7.
(that is what I did on my laptop, after it suffered the "black screen" upon logging into Windows)

2 more replies
Answer Match 81.9%

Computer will turn on and go through the BIOS routine and the windows bar will appear and scroll across. When it should go to the blue logon screen with the user accounts, a black screen with the mouse pointer appears and doesn't go any further. I've tried safe mode, but the exact same thing happens. I don't understand why this is doing this.

A:Windows Vista Won't Go to Logon Screen

Do you have a windows os cd so that you can run a windows repair off the cd?

1 more replies
Answer Match 81.48%

This doesn't quite fit into the BSOD section, because it's not really a black screen of death.

I have Windows 7 Ultimate, 64x,
ATI Radeon HD 4800 series video card
4 Gb Ram
And an Intel 2 Quad.

What happens is the windows boot screen appears, then I get a black screen with a mouse cursor.

If I hit "Enter" on my keyboard, then type my password, windows boots onto my desktop.

So really the log on screen is still's just kind of not.

If there are more details I should post please let me know.


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Answer Match 81.48%

Hi everyone! I was installing a new theme from custopack tools and suddenly my dell x64 laptop (Build 7601 windows 7 sp1 installed) crashed on me. Most probably due to the loose power adapter wire. Now i cant get it back to work. It goes fine till the logon screen but then the screen turns black. I can see the mouse pointer. Same thing happens when i login with safemode settings. Anyone familiar with this!

A:Black screen after the logon screen

You know we could run a lot of complicated procedures, but I think a repair install is your quickest direct route to just looking at your desktop again.
Repair Install
^^^detailed instructions

3 more replies
Answer Match 81.06%

I have a gateway laptop running windows vista... I was using it today.. downloading music, on facebook, youtube. I tried to create a music folder on my desktop and it kept freezing up... In frustration I shut the computer down and tried to restart it. When I turn it on it briefly starts up. The fan comes on for a couple secs then that's it. It shows the power plug pluged in and the power light is lit up, but nothing else happens. Black screen, never shows anything. I've tried plugging the laptop into a screen, that did nothing. I also took the battery out, unplugged power cord, held power button down for 15 secs, still wont turn on. Pressing any "F" keys, does nothing. Help please!

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Answer Match 81.06%

I have an HP Pavillion dv2315nr laptop. I left my computer on with internet explorer on last night and when I came back today there was a black screen. I had also muted the sound the night before so the muted sound button was lit up. I waited a little bit and then realized that it was not being responsive, which sometimes happens with my computer, so I had to manually power it off. I waited a minute, (To make sure that the bootup drive doesn't get scratched like what happened with another computer), and power it on, but nothing happened. NO BIOS, no loading scream, just blackness. The same thing kept on occuring. I unplugged my mouse which was connected to the USB device, and still didn't work. I then unplugged the power and tried turning it on and it still had blackness, however the mute button was blue after I turned on it. I have tried taking the batteries out and having it run on the power from the wire and that didn't work either.

Before this I had been having freezes while I was on the computer, however they were very unusual because it wouldn't just freeze but the screen would get messed up and it looked like it was vibrating. At least two times this week the computer said it could not startup and ran some System thing that would check for problems, and it said that the registry might be corrupted, however it was running fine when I tried to startup again, so I didn't think that would be the problem. I mean if it didn't start up one time, but started up an... Read more

A:Black screen when bootup

I have found out that the problem is either the screen or the motherboard. The harddrive is fine. Does anyone know why this would happen? I'm pretty sure it is the motherboard, but I never even move my laptop, so how could it get damaged?

BTW, I can't seem to edit my first post, the edit button isn't there.

1 more replies
Answer Match 81.06%

I have had a display problem with Windows Vista Home Premium for awhile and it is driving me crazy that I can't find a fix for this. During normal bootup, right after the Microsoft logo comes up it gets ready to into the blue-green welcome screen. Right before though one half to three quarters of the screen stays black for a few seconds all the way through the welcome screen, then it goes away. To better describe it, it's actually a partially black screen that is overlayed over the blue-green welcome screen.

The problem doesn't happen every day but sometimes it happens 2-3 times per day. I have just installed the latest NVidia drivers for it so I'm pretty sure it's not that. I have even called Microsoft about it several times and all the techs end up talking me through is unchecking all the startup and service items in msconfig in an attempt to see if it's a certain program running duting bootup that's causing the problem.

I have been told by one tech that it could be my Avast antivirus because, in his words "antivirus programs can do wierd things" but I'm just not sure about that.
I also googled the problem and I hear defraging the boot files could solve the problem but I think my Perfect Disk does that.

So I am stumped ad would welcome your suggestions.

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Answer Match 81.06%

Hey all well I've been having a big problem with my computer, was hoping some of the vet's here could help me out.

Initially the problem I was having was that the when I would play graphics intense games like FarCry or FEAR my comp would crash and and I would hear the audio message from the mobo saying "system failed vga test". Checking the mobo manual it says it's refering to a possible problem with the vid card. But I could reboot and the computer would come back up and work fine until I tried playing one of those types of games again, so I ignored it.

Then one day my system just crashed. And wouldn't come back up. No matter how many times I rebooted, I would just get a black screen on the monitor. Not even an MS-DOS black screen. A total black screen, like the monitor wasn't even getting an image. One thing though, the monitor could tell that it was plugged into the comp, because it didn't say "No Signal".

Tried switching monitors, still nothing. So I figure ok, the card must have just died, good thing I went with BFG, lifetime warrenty, 24/7 support no problem. Called them up and had the card replaced. Just got the new card today, installed it, and it's still the same thing. Turn the computer on, just black screen.

So does anyone have any ideas? Could really use some help on this one.

Sys specs:

PROCESSOR: AMD Athlon 64 3200+ Veni... Read more

A:HELP: Black Screen on Bootup...

16 more replies
Answer Match 81.06%

Id really appreciate it if someone could help me out. Basically a week ago my laptop started having random blue screen of deaths or crash dumps where it just went blue some white writing came up and it restarted! And then yesterday the laptop just started crashing during the middle of internet browsing and watching videos and it just froze and didnt recover so i would repeatedly shut it off and turn on again via power button. ive hardly ever had to do this since i bought laptop 2.5 yrs ago! but the computer just wouldnt work. so on reboot the option came up to check files of my C drive so i said yes and it always gets stuck on step 4 out of 5 scanning file number 152169 of 180000 odd. ive done this few times and same result, stuck there for 9 hours so just rebooted using power button. its very frustrating as laptop isnt working as smoothly as it does at all, constantly crashing, constantly BSODs and it cant fix its problem either! virus scan wasnt really helpful, think there is a problem in my drivers? tried system restore too didnt help. tried booting in safe mode but guess what, it froze so had to restart...

And now my computer has stopped working entirely! Whenever I turn it on it just goes to a black screen with the mouse arrow visible Please help!!

A:Black screen on bootup

Sounds like it's time to check the hard drive itself to see if it is starting to fail. All the major hard drive manufacturers supply free diagnostic software specifically for their own drives. Links are here:

Download the DOS version ISO file from which you can make a bootable CD using nero or something similar which can burn iso files to a cd in the proper manner. Then boot your ailing laptop from that CD.

If you can't ascertain what make your laptop's hard drive is and you don't wish to remove it to have a look at it's label (though it's very easy to do), just use the "Seagate SeaTools for DOS" which Seagate says can be used to test any drive.

Seagate Seatools for DOS:

Make sure you download the SeaTools for DOS ISO Image, as the installable Windows version will be no good to you if Windows won't start.

If there is a "long test" use that instead of the short test as it's more thorough. If it reports any "Failed" results you'll need to replace the hard drive.

2 more replies
Answer Match 81.06%

when i start my computer it loads up but freezes at certian points and wont let me do anything and other times it goes to a black screen saying windows is loading files...

i want to know if it still possible to wipe the hard drive and erase everything and start it all over new again

A:Bootup to Black Screen

yes you can install it again if you have a vista disc,you will need to back up your data if you plan on a clean install

3 more replies
Answer Match 81.06%

Needed to update ATI Rage128 graphics adapter drivers for an old office machine

I uninstalled the old drivers via Device manager.

Was told to restart via a prompt.

When I restarted there is no bootup screen. The entire screen is black. I hear a beep, the keyboard lights up, and the harddrive makes its sound (now that i think of it, the PC may be checking the floppy disk drive)

I cannot get into bios (dont know key, have tried F1 - F12, and Delete and ~) I dont know what the maker of the motherboard is so I am stuck with a computer that MIGHT be booting up (cant tell) but I cant see anything on the screen.

Yes, the cables are fine, yes the computer's hardware is fully functional (aside from the graphic card -_-)

Is there a way I can make some sort of bootdisk with the graphic drivers on it?

As far as I can tell there is NO integrated graphics adapter, so it cannot revert to the onboard one after I uninstalled the rage drivers.

Im fairly good at computers, but this just aboslutly stumped me. Any suggestions?

Please reply ASAP, as i am still at the office.

A:Black screen on bootup

6 more replies
Answer Match 81.06%

I am having a HP Pavillion G4 1317-AU laptop

Currently it runs Linux mint in dual boot with Windows 7. Recently my dad was on the pc and, well, he says he only checked his mail and then tried to shut down. Then to hurry things along apparantly he held down the power button while shutting down.

Since then, windows has been unable to boot. Every time i select "Windows 7" from GRUB, it only gives up a black screen. I tried leaving the laptop on the black screen for approximately 30 minutes to see if it is just some diagnostics, no luck however.
I am out of ideas, i am able to boot into Linux mint (Accessing from Mint right now) without any kind of trouble.

Another strange thing however is abnormal fan behaviour, during startup (Power button all the way to GRUB the fan runs much louder than usual, and it is significantly louder than usual when selecting Windows 7. It's quiet as usual in mint though).
Any help is REALLY appreciated.

A:Black screen at bootup?

Do you have Windows 7 or Windows 8? We need to know to better assist you.

The make and model of your machine please. And the fan can be running louder because it is running faster to cool down the CPU try cleaning the air vents with a can of air if you have a laptop. If you have a desktop take the side panel off clean out all dust out with a can of compressed air (Turn the computer off unplug everything hold in the power button for 3 seconds).

All dust pay close attention to the fan and heat sink on the middle of the motherboard, and the power supply fan as well, do not let the fans spin while cleaning them hold the fan with your finger.

9 more replies
Answer Match 81.06%

Hi, I have been avoiding shuting down my computer because when I reboot I can't always get back to my Desktop. All I get is a black screen asking me if I want to try some differnet ways to boot up, After trying all the different choices the only way that works is "Last Known Good Configuration ( your most recent settings that worked)" Then finally after that I get the desktop with this error saying
RUNDLL error loading C:\PROGRA~1\MYWEBS~1\bar\1bin\F3SCRCTR.DLL.
What ever that means? Then it says The specified module could not be found ok.
Can anyone please help me.

A:Black screen on bootup

6 more replies
Answer Match 81.06%

Hello, I have been having this problem off and on for about 2weeks here are my PC specs

700mhz Duron
x1 128meg 100mhz SDRAM Compaq Generic Ram
x1 128meg 133mhz SDRAM Crucial
40gig Seagate 7,200 RPM 100 ATA Harddrive 2months Old
Geforce 2 Titanium 64meg DDR AGP4x Card 1yr Old
Gigabyte GA-7IXE4 Motherboard

My problem is 75% of the time when I bootup My screen wont turn on, or when I am on the PC about 2-5mins into it running the Screen will go black, I no its not the monitor because I tryed using a brandnew monitor with the PC and the exact thing will happen, the tricky thing about this problem is that if I take out the memory and mix up what slots they are in or take out one and just leave in one, the pc will boot and I can use it, sometimes not, I dont think its my graphics card cause it doesnt get hot, and its only a year old, and sometimes the PC will bootup and then the screen will go black and ill get the monitor will display Unrecognizable Frequency this is rarely though. As I am typing this the pc has been running for about 10 mins and hasnt blacked out on me, I also dont think this is a Graphics Card problem cause once when it blacked out and I was listening to an MP3 the song stopped and kept repeating the last second over and over, I also dont believe that the processor is the problem because of the Ram Swaps work to turn it back on most of the time, and also the processor never gets hot, and even if I leave the computer off for a day in a cold room it still wont t... Read more

A:Black Screen On Bootup

6 more replies
Answer Match 81.06%

These recent days i have discovered a problem. When I turn on for the first time the PC in a day, about 5min or so after the boot up a black screen appears on the monitor, and if I have any kind of sound playing it jams. the strange thing is after i press the reset button, the PC works fine even for a whole day of gaming. any ideas? I need help pls. thanks

A:Black Screen After Bootup

Quote: Originally Posted by muwla

These recent days i have discovered a problem. When I turn on for the first time the PC in a day, about 5min or so after the boot up a black screen appears on the monitor, and if I have any kind of sound playing it jams. the strange thing is after i press the reset button, the PC works fine even for a whole day of gaming. any ideas? I need help pls. thanks

Could be many things. Video driver, PSU problem, configuration issue, etc.
Does it do it when you boot into safe mode?
Clean install or update?
ken J

2 more replies
Answer Match 81.06%

Cannot boot pc in any mode.

PC is a Dell Dimension E 521 with Windows XP Media Pro O.S.
Dell for some crazy reason doesn't or didn't furnish the XP installation disk, however i was able to access the onboard recovery console where it found & fixed 2 errors but still have a black screen upon bootup.
Any help will be greatly appreciated.

A:Black screen on bootup

did you run fixmbr and fixboot in recovery console?

3 more replies
Answer Match 80.22%

Hi Guys , this is what Im trying to get resolved !

1. We are currently rolling out Windows Vista (Business) in my company
2. We have a company logon script , which runs after the user logs onto the pc , and displays current company news , as its maps drives and runs app fixes and some windows updates
3. On our current platform , Windows XP , the users can see this - however with Vista the "welcome screen" sits in there and hids the logon script , so users cannot see the "company news" etc.

Is there a way of removing the welcome screen , or indeed making the welcome screen transparent??? This is a big need for my company , and I need to get it working

I have been able to edit the weclome screen to get it changed to a picture of my choosing.

By the way , this is not the Welcome Center that appears after logon - and enabling/disabling fast user switching or turning off ctrl&alt&del to logon in the policies, as specified by some other forums does not work.

A:Windows Vista Welcome Screen & Network Logon Scripts

If it's not the welcome center, then I'm not sure what you're talking about. How about a screen shot?

6 more replies
Answer Match 80.22%

After Starting up my laptop the logo comes up and after sometime it goes black screen. I've tried refeshing my laptop but it gets stuck in 70% and displays that "There was a problem refreshing your PC. Nothing has been change" (or something like that). Please Help me.Thank you.

More replies
Answer Match 80.22%

Hi everyone.

I'm in a bit of a panic- i just bought a 2,000$ computer a couple days ago, with a Vista 64-bit premium OP. Everything was working fine- i loved Vista contrary to what i have heard from the internet. Suddenly about a hour ago- my computer started acting funny, i couldn't open any folders. I thought 'ok, its probably normal- ill just reboot' Well when the computer was re-booting i ran into a problem..

"Microsoft cooperation" comes up- and the green bar begins to 'load', after it's finished the whole screen turns black and I'm left with a movable mouse courser.

I cant do anything- Ive waited forever- it never finishes booting up. I thought i contracted a virus- but when i loged onto this computer- and goggled the symptoms- it seems a lot of other people are having this problem.

I've tried everything short of reformatting (absolutely last resort- i just finished moving my data from this computer to Vista- and wiped my computer clean in preparations to sell it- so i have no backup...) including resorting to the last good configuration, safe mode- interestingly enough safe mode has the same problem. I forgot to mention i tried safe-mode first when i thought it was a virus, i figured i could fix it and get back to normal- but safe mode gets a black screen+ mouse!

I'm at my wits end- i have vital files on that computer now- i can not reformat..I heard this was also a common Vista problem...

Any help would be immensely appreciated.. I hav... Read more

A:Black screen with cursor after bootup

hi do you have an install dvd if yes you can try a repair

3 more replies
Answer Match 80.22%

Hi Friends,
I really need a help here.
I have installed Win 7 Ultimate 32 bit version on my Sony Vaio CS110E notebook.
It is working fine except the fact that the system boot up takes a long time.
After the screen with new Windows logo, there is a black screen showing up for 20-30 seconds and then showing welcome screen.

I tried to troubleshoot a lot form the info I got from net. I did a clean install of Win 7.
When I called Microsoft support, they said that the machine does not have any conflicts and it might be related to some hardware issue. The Sony technical support is pointing Win 7 as the reason.. :-(

Here is what my observation. When the drivers get loaded, few are getting failed. Dont know if this is the reason. But in the device manager, there are no yellow signs. I have updated the BIOS and most of the drivers. I have posted the bootlog below.

I have changed the no.of processers to 2 in msconfig->boot.
Tried almost all simple tweaks.

I really need help from someone....Thanks in advance....!!!!

Microsoft (R) Windows (R) Version 6.1 (Build 7600)
1 15 2010 18:02:35.375
Loaded driver \SystemRoot\system32\ntkrnlpa.exe
Loaded driver \SystemRoot\system32\halmacpi.dll
Loaded driver \SystemRoot\system32\kdcom.dll
Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
Loaded driver \SystemRoot\system32\PSHED.dll
Loaded driver \SystemRoot\system32\BOOTVID.dll
Loaded driver \SystemRoot\system32\CLFS.SYS
Loaded driver \SystemRoot\system32\CI.dll
Loaded driver \Sy... Read more

A:Very SLow Bootup with a black screen before welcome scr

Anyone had this problem? Please help

9 more replies
Answer Match 80.22%

A while ago my computer was acting weird. It would not let me go into this folder in the appdata thingy. So, I decided to restart. It took for ever to shut down, and booted back up and was working fine. That night, I went to turn off my computer but it was on the shutting down screen for about 2 hours, and sese its in my room, I could not sleep without it. So, it being 1 in the morning and me really wanting to go to bed I turned off the power strip.

Today, I went to turn it on, and it went to the login screen. I logged on, and it went to a black screen with the curser. I waited there for a little bit but it still wouldn't work. The weird thing is that the screen saver came up. I have tried safe mode, and everything. Any help?

A:Black screen with curser after bootup.

I have tried safe mode.

9 more replies
Answer Match 80.22%

A few days ago my laptop was running perfect(quick boot ups, no errors, etc.) and then my girlfriend wanted me to copy some files over from my laptop to hers. So, I used her external HDD but after I plugged it in and tried to copy a few files over the transfer went to not responding and eventually my computer just began freezing so I shut it down. When I restarted it my BIOS for my Toshiba pops up as usual then after that it black screen with an underscore in the top left corner that blinks a few times then disappears. My computer then stays in a black screen for about 5-10 minutes until the windows loading screen appears, but that also takes about 5 minutes of just loading. After that yet another black screen for 5 minutes or so and eventually my cursor appears and I can log into my profile. My usually boot time before this was about 1-2 minutes tops. Any ideas? I think the computer might think it should boot off of the external HDD instead of my normal HDD even though I've tried deleting all the drivers for the external HDD to no success. Also note that the external HDD is not plugged in any more and the computer works perfectly fine its just a really long start up time although I have received a pop up balloon error saying "Toshiba HDD/SSD Alert: Unable to get disk information, can not use the alert feature." All help is much appreciated guys.

Manufacturer: Toshiba
OS: Windows Vista Home Premium 64 bit

A:Slow Bootup and Black Screen

Download crystal disc and see if your hard drive has problems. It sounds like its failing. To be on the safe side you may want to back up your stuff, first, ASAP.
If you cannot download, try to boot in safe mode and see what happens.

13 more replies
Answer Match 80.22%

This seemed to come right after my usual maintenance like doing all my scans and defragmenting and now everytime I bootup before it going to the blue login screen I get stuck at a black screen for like 2 minutes. I have no clue what could be the problem any suggestions?

A:Long black screen during pc bootup?

What exactly did you do what you call "maintenance"?

7 more replies
Answer Match 80.22%

hello my pc starts to load windows xp then i get a black screen and nothing happens,i got over this last night by hitting f8 and using debug mode but tonight nothing works,any ideas please?
thank you.

A:Solved: black screen on bootup?

7 more replies
Answer Match 80.22%

hello i keep getting a black screen at bootup,i am running with windows xp and sp3
any ideas how to cure this please?
thank you.

A:Solved: black screen at bootup?

i am ok now thanks,i formatted the disk and reinstalled xp.

3 more replies
Answer Match 79.38%

error message that says : <windows root>\system32\ntoskrnl.exe
file is missing or is corrupt and needs to be replaced.
What the heck?? I replaced the file and then it gave me another same message on a new file regarding the system config file??
Anyone know how to get my desktop back??

A:black screen and error message on bootup..

do a repair install

1 more replies
Answer Match 79.38%

I just bought a gtx 970 to replace the 9750. I did a new install on a new ssd. I installed all the appropriate mobo drivers and now it's time to install the geforce drivers. I shut off the computer, connected the 6pins to the video card, and made sure the video card is secure seated. Turned on the computer and noticed the post screen, but it lingers for a while then I get a black screen. I'm not able to enter the BIOS.

Could this be a faulty video card?

More replies
Answer Match 79.38%

hi guys, can you help me with this?

I have followed advise on a previous thread and reinstalled windows in a repair mode in an attempt to get the explorer reinstalled, however, after repeated attempts and with 37 mins to go, my keyboard and mouse are disconneted so I can't reply to a device manager query and have to abort the repair.

My OS is XP service pack 3
Recent problems from Braviax
Installed PC Tools
System started to go slow, resulting in black screen event.

So, what can I do next (that doesn't involve formatting my hard drive)?

A:Black screen on bootup and in safe mode, HELP

Pull the hard drive out of the computer and put it in a External USB enclosure/adapter. Attach it to a working computer and backup all important data. Put the drive back in said computer and put the XP CD in and Format and Re-Install XP.

8 more replies
Answer Match 79.38%

error message that says : <windows root>\system32\ntoskrnl.exe
file is missing or is corrupt and needs to be replaced.
What the heck?? I replaced the file and then it gave me another same message on a new file regarding the system config file??
Anyone know how to get my desktop back??

More replies
Answer Match 79.38%

Hey All,
I have built my computer about 2 months ago now, and had nothing but issues with it, display drivers stopped responding, alot of BSOD (bccode 1a and 50), black screens, lockups and so forth, i have FINALLY read enough forums over this 2 month period to solve majority of problems accept one, Computer runs fine, but every morning on cold bootup it'll start to load POST and then go to a black screen and just stay there unless i reboot the computer and then it'll bootup fine. I will turn off the computer after that and go to work for about 8-10hours come home and turn it on all fine, untill the next day. I have tried new ram, fail safe settings in bios, updated bios to the lastest, bought a new power supply, tried reconnecting everything, unpluged storage harddrive. Only thing i could think of causing the problem is my video card drivers, because as soon as i install the drivers i get "drivers have stopped responding but have recovered" screen would lock up freeze/artifacts and then come back, until i changed my idle clocked from 157/300 to 400/900 and it sorted out that problem, but those settings dont kick in until i reach into desktop, could it be trying to load the ati drivers during post and black screening? Any help on the matter would be much appreciated. If any information is required in helping me please dont hesitate to ask!!
Thank you

A:Black Screen During Post on Cold bootup

Welcome to SF, r4andom.

Sorry about your difficulties.

Please do the following:

5 more replies
Answer Match 79.38%

can anyone help with this? i have no idea why its doing it. i've tried restoring to an earlier date and doing other malware amongst other scans.

the desktop will show up once the computer starts up,go black, come back up then go black again before coming right back up.

A:screen goes black when desktop appears at bootup

Is your system XP or Vista?

Did you install a video driver lately? What other changes did you make before this started happening?

1 more replies
Answer Match 79.38%

When i go to boot a pc(my friends), it come up and shows the emachines logo screen then it shows the windows xp loading screen but then the screen goes black and nothing i restart it and a screen comes up that says the CMOS and Video BIOS are shadowed....i treid removing the battery from the motherboard for 5 mins and still same problem...
any sugestons would be freely welcomed!

A:Black Screen on bootup(CMOS SHADOWED)

Maybe the Cmos battery is dead

1 more replies
Answer Match 79.38%

Apologies if this is in the wrong forum section, wasn't sure where to put it. Anyhoo:

Having trouble with the black screen of death. Desktop is brand new, booted up just fine the first time, no issues. Restarted it to allow updates to be applied, then nothing.

After looking through tons of youtube videos and help threads I am stuck.

All I get is a black screen with a mouse cursor (that I can move, for all the good it does me)

I've tried every possible key combination out there, nothing works. F8, F12, Ctrl-Alt-Del, nothing. Can't go into Safe Mode, can't access the BIOS. All I get is the Windows opening chime and a black screen where I would normally log in to access my computer. Every connection is secure, nothing loose.

Can anyone help?

EDIT: Using Windows 7 as the OS

A:Black Screen of Death, no bootup options available, not sure how to fi

Hello JBPBRC and welcome to Seven Forums.

Is the desktop store bought (Dell, Acer, HP, etc) or home built? If store bought you probably have a hidden recovery partition that would allow you to return the machine to factory specifications (just like the day you took it out of the box.) Since it's brand new and probably doesn't have a lot of "stuff" saved to the hard drive I think this might be the easiest way to proceed. Each manufacturer has its own way of accessing the recovery partition and that info is usually included in the owners manual or quick start guide.

If you aren't able to get into the recovery partition, please post back. There are other steps that can be tried. Also include your system specs. At the top of every Forum page is User CP. Click that and in the left colum click Edit System Spec.

1 more replies
Answer Match 79.38%

Hi everyone,

I am having a non-fatal, yet excruciatingly irritating problem with my dad's desktop PC. Lately, when the PC is booted up, the screen will often not start up, i.e. It displays "No cable detected" and then the green light turns orange and screen then goes totally blank. It seems to have popped out of nowhere, I thought that it might have been the new sound card (Asus Xonar Essense STX) that we installed a few weeks ago causing the problem, but if it was that then I would have had this problem earlier and the sound card is functioning fine. I suspect that the graphics card is for some reason not being detected and loaded at boot by the BIOS all of a sudden, as I can click around randomly after computer starts up properly and can login to Windows (with no display still) so I think that rules out CPU and RAM. If the computer starts up properly (screen works), then everything works 100%, I can play Call of Duty World at War with most settings at full and no problem with the graphics card when running. It isn't just the graphics card's DVI port, as it also happens with VGA. I'm pretty sure it's not the monitor (Proline MON19LCD) that's the problem. I can actually get the computer to start up properly right at the start if i press the reset button on the computer while it is booting up if I have no screen signal, but that's probably not healthy for the PC... I don't really know where to go from here, I'm no expert ... Read more

A:Solved: Random Bootup Black Screen. Please Help!

7 more replies
Answer Match 79.38%

Hello guys i am using hp elitebook 8460p. I have a problem with display, my laptop's screen goes black at boot up and fan  speeds up like hell after a while and both num and caps lock start blinking their lights. i don't know what to do with this issue so whenever this happens i shut it down by pressing power button for some seconds.Can somebody please tell me how to get rid off from this problem? Thanks.

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Answer Match 78.96%

Vanilla Dell Inspiron 1720 laptop running Windows Vista. It has never had a login account or password protection, and is only used in single user mode.

Yesterday, start-ups fine, no password. Today, I'm presented with the user logon widow prompting me for a password, and cannot logon to Vista!

No-one has meddled with the laptop. Don't know if SP1 was automatically downloaded
and installed - whatever the factory defaults were from Dell. I've not seen any references to this kind of issue on Vista, but have heard about a similar thing with NT.

Any suggestions how this could have happened?

Yes - I know I can reset passwords using the NT Password Editor (

A:Vista logon screen for single user logon

9 more replies
Answer Match 78.96%

I am using HP Pavilion Dv9000 laptop. After logging on as usual, today I see a black screen with windows explorer opened. No start up bar or anything else. I can browse the files but do not see my desktop. I tried restarting in Safe Mode and went into msconfig to disable all start up programs but that doesnt help, any thoughts? Please help me.

A:HP Black Screen after logon

This is the same problem I'm having right now if someone know nhows to fix please let us know

1 more replies
Answer Match 78.96%


I am recently trying to use a theme for my laptop. but here's what happened. after all that i did, black screen appears after i logon at the start up.

This is my second time to use a theme other than the factory default. At first it was successful. but i wanted to do more (too much editing happened). So i tried to change the logon screen and then it worked. the next thing i did was to install a new program (photoshop). then when i restarted my laptop, it started to hang.

At first it was repaired by windows, but upon repair, my theme went back into a classic theme. all default themes work but not those which i installed. if i use the theme i installed it reverts into a classic theme.

So attempting to change that, i downloaded a theme installer (an easier way to change explorer.exe and other files needed editing for the theme to work). I pressed reset to original files. then my taskbar just disappeared. and i cant access my computer, or even run a command promt.

I restarted my laptop and after i logon in the startup, it just goes black with a mouse on the screen.


A:Black screen after logon....

Startup Repair

This is only option, I can think of on the top of head, when you can't fully access your computer and you don't want to do a complete reinstall of your system.

Hope this helps,


1 more replies
Answer Match 78.96%

The computer was infected with a virus or probably several. Used Kaspersky and malwarebytes to remove but not sure if it's all gone. Can someone read the logs and helpout

Thanks in Advance

DDS (Ver_09-01-07.01) - NTFSx86
Run by Roy at 14:29:39.57 on Sat 01/10/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.570 [GMT -7:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated)
FW: Norton AntiVirus *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\SpywareDetector\SDActiveMonitor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Napster\napster.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files&#... Read more

A:Black Screen at Logon

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until instruc... Read more

3 more replies
Answer Match 78.96%

Hi All!

I have recently been experiencing a problem with my installation of Vista. I rebooted my laptop and now when I try to log on, I enter my password and I see the "Welcome" screen with the spinning blue circle, then the screen fades out to a black screen with just the mouse cursor. I have left it in this state for at least half an hour and nothing else happens. Pressing Ctrl+Alt+Del does nothing, and neither does Ctrl+Shift+Esc. The same problem happens for both users that I have set up on the laptop.
I've also tried booting into Safe Mode and this doesn't help either - the same problem occurs. I run Kaspersky Internet Security 2009 so I am fairly confident that it is not a virus that has caused it. I haven't installed any new software recently either

I would really appreciate any help that anyone can offer on this problem, thanks very much in advance!


Laptop Spec:
Dell XPS M1710
Windows Vista Home Premium SP1
2.0GHz Intel Core 2 Duo
120Gb HDD

More replies
Answer Match 78.96%

I see this has been asked a few times, but the threads never seem to get to an answer that can help me directly, so I'm posting my own issue here.
My brother in law has a laptop, he did a windows update and now once he logs in he gets a black screen with a working cursor and nothing else.
It will load into safe mode but safe mode doesn't actually let me do anything.  
The startup repair came up with nothing and there are no fall-back reversion points (I.e to take comp back to before it did the updates).
Note:  I have my B-I-L's comments that he was doing windows updates.  I wouldn't put it past him if he was duped into downloading a 'critical' update that was actually the complete opposite.  If I could do anything on the comp I would do a malware scan, but can't, so didn't.
By following instructions in another thread I was able to get a FRST log which i've included below.
Does this sense to anyone?
Thanks in advance for any help / light shedding.
Mod Edit:  Removed FRST log data, malware tool NOT USED in this forum - Hamluis.

A:Black Screen after Logon

Try using the system file checker as detailed here: Run a full scan on the drive.

21 more replies
Answer Match 78.96%

i did a system restore as a last resort to slove some drivers issues. The restore went fine had no problems or error messages. But when i rebooted my computer i got a message screen that gave me 3 safe mode boot choies, last known good config, and start windows normally. i have never had this screen before, i have tried all the boot methods but all i ever end up with is a black screen after the windows boot screen. I have gone through the BIOS and checked all the settings and they are all the same as before. Before the system restore i ran windows updater to see if that would solve the problem which it did not. So any help would be very helpful, i am typing this from work because as of 2 days ago i have a 1500$ paper weight tower.

Computer Specs:
Vigor 500w power supply
Asus A7v600 mother board
AMD 2600+ barton core CPU
1GB Corsair XM DDR PC-3200
WD 80GB 7200RPM SeaGate 160GB 7200 RPM
ATI Raedon 9700 pro 128 mb AGP
SB Audigy 2zs
Vantek 4 Fan speed controller
WinXP pro SP1

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Answer Match 78.96%

Every time I start windows xp the loading screen loads then on the logon screen it just stays black with the cursor.

Help please. pretty please with cherries on top!!

I have named this problem....BLACK SCREEN OF CERTAIN DEATH...

A:Black Logon Screen!! HELP!!!!!

Since you have mentioned this in your other thread it will be dealt with there so I am closing this, as it constitutes a duplicate.

1 more replies
Answer Match 78.96%

My Windows 7 started going to black screen after logon, I presume it started after my power went down suddenly.
Anyway, I re-installed Windows 7 and it persisted. Then I installed Windows 8 preview to try something different and the same thing kept on happening.
Also, half the time my computer won't even boot at all, I push the power button, hear the computer starting but the screen doesn't even turn on and it behaves like there is no input.
System and startup repair attempts have failed and I also can't restore the earlier version through the installation disc for some reason.
Any ideas?

A:Black screen after logon

Now it's stuck at the welcome screen of Windows 8 at one screen while the other screen is black (I have two screens connected)

1 more replies
Answer Match 78.96%

Alright, so I've searched and searched for an answer to the issue I'm having with my laptop, and have found many people with a very similar problem to mine, but none of them that are the same, and therefore I have yet to find an answer to this dilemma.

Operating System: Windows XP
Laptop: HP Compaq 6715b

Issue: When I turn on my computer, everything loads properly, I get to the login screen, insert my password, and immediately following this the computer screen stays on for 2-3 seconds before going black. The monitor is actually turned off completely at this time. It's pitch black, there's no cursour, or mouse, ctrl+alt+delete does nothing, I have pressed every combination of buttons to get the screen to come back to life but nothing happens. I have tried turning on and off the computer still nothing, I have unplugged the battery and plugged it back in.

HOWEVER, the computer boots fine in safe mode, so I know this has nothing to do with the monitor, best buy told me that it was probably something to do with the operating systems, after my computer was completely scanned for viruses, and none were found. I have no idea where to go from here, Im starting to believe the only solution would be to reboot windows onto the computer, but I do not want to have to do this unless I absolutely have to.

If anyone knows the solution to this problem, or anything I can try that I haven't already please let me know. Thank you for your time.

A:Black Screen After Logon

7 more replies
Answer Match 78.54%

It started a few months ago with me being locked out of all of the security permissions of my files. I went through and changed them to where I have admin. privlages. Then I shut down the computer one day and didn't turn it on again for about 3 or 4 weeks because I was using my laptop. Eventually I turned on the PC again and it booted up no problem but it wouldn't shut up for a long time.... i.e. the hard drive stayed busy for about 5 min after turning on. When I went to shut it down it had the icon notifying me that updates were going to be installed before shutting down. When I booted up the PC the next day it informed me that windows was configuring the updates and not to turn off the computer. 1 thousand 3 hundred and something updates.... WOW!!! O.K. it updates and it boots up just fine until the next day.... Computer turns on .... loads windows.... Welcome screen.... (Everything is going fine....) Bam! No Desktop!!! Just black screen with arrow. Only way to start programs is through Task Manager. I start searching the internet for answers as to why I am getting the Black Screen and read that it could be recently added updates so I delete all of the updates that were added the day before. That didn't work so the next idea I read was that the video display was incorrectly set. That didn't solve it. I shut down the computer and go to bed. Wake up in the morning and I have lost ability to go online. Computer is not reading the modem at all. So I look aro... Read more

A:Black screen on bootup with no start menu or taskbar

In your log file you have some unknown applications running. At the left top of this forum click on the forum - Security & HJT to post your hijackthis log. -------- (since you wrote a lot) If you can try something simple. In Safe Mode - Start - Control Panel - User Accounts - If allowed open a new account with adminstrator priveliges. If you can do this and the account works proper than delete the old account. You must have an account with adminstrator pervileges. Did you turn your Firewall Off ? Do you have an antivirus ? Microsoft has a free antivirus and their is Avg and Avast that are free.

2 more replies
Answer Match 78.54%

Forgive me if this has been answered, please point me toward the thread with the solution if so.

When I boot my computer, I see "Starting Windows". The screen then goes black and the mouse pointer shows up in the middle. The mouse does not move.

I inserted my Windows 7 disc and went into repair. I tried a restore and a repair. Nothing happened. I should note that also my mouse pointer was not functioning at this time, either. That is, the pointer was in the center and the mouse was not moving.

I hear the fan going on, eventually it stops making noise, not to be confused with the computer shutting off. I guess you call that more of an "idle sound".

I checked the connections. Unplugged and replugged in the mouse. No luck.


A:Black Screen, Mouse Pointer in Center on Bootup

Quote: Originally Posted by JOSHSKORN

Forgive me if this has been answered, please point me toward the thread with the solution if so.

When I boot my computer, I see "Starting Windows". The screen then goes black and the mouse pointer shows up in the middle. The mouse does not move.

I inserted my Windows 7 disc and went into repair. I tried a restore and a repair. Nothing happened. I should note that also my mouse pointer was not functioning at this time, either. That is, the pointer was in the center and the mouse was not moving.

I hear the fan going on, eventually it stops making noise, not to be confused with the computer shutting off. I guess you call that more of an "idle sound".

I checked the connections. Unplugged and replugged in the mouse. No luck.


Why is my screen black when I start Windows 7&#63;

2 more replies
Answer Match 78.54%

Hi All,
I currently have an issue that I was hoping some of you could help me out with.  After an update to my Windows 10 HP Pavilion desktop last evening, my computer will no longer enter Windows startup.  Instead, it gets stuck on a black screen with a blinking underscore in the top left-hand corner.  I am able to access my UEFI BIOS.  From there, I ran the S.M.A.R.T. test and all the tests passed.  It seems that my hard drive is still functioning and connected but the Windows patch is causing issues.  I am currently unable to boot into safe mode because the computer gets stuck before the Windows boot page.  I have not performed a system backup recently, so I likely won't be able to restore the PC to an earlier state.  
Many important files are stored on my computer and I don't want to lose them by re-performing a full Windows install.  I am thinking about running the system repair tool from the "System Recovery" portion of the BIOS.  Would this be a safe solution to try?  Is there a way I can repair this issue without deleting all the data stored on the computer?
Any other ideas?  I'd appreciate any help as soon as possible!

A:PC Bootup Stuck on Black Screen with Blinking Underscore - Please Help!

Ok, quick update.  I ran the system repair tool, and it claims that "no OS files were found on disk."  This is strange.  Does anyone have ideas as to what's going wrong?   Please help!  Thanks!

3 more replies
Answer Match 78.54%

Hi allI got hit with a Trojan last night - thread here: Trojan horse: Backdoor.Generic12.GOG.dropper and having done a GMER rootkit scan, I'm left with a black screen no matter what I do.Even in safe mode, I get the black screen with "safe mode in the corners" and all I can do is use task manager. Am also getting a dialogue box that says "FFE.EXE has stopped working ..." - could be a virus offspring or something else. Can no longer get on the web via any browser, so downloading fixes appears to be a challenge.I don't have the original Vista discs so is there any way to fix the black screen or at least retrieve all my files (via some kind of cable or USB card)?ThanksNS

A:Black screen of death on bootup - no access to desktop at all

Why don't you post back in your original thread?

2 more replies
Answer Match 78.54%

After a severe trojan infestation that was causing a BSOD, I re-installed XP Home. The problem I'm having is that during the new installation it just hangs, and I get a black screen right before the Windows progress bar is supposed to appear. I ran chkdsk /p in the Recovery Console and there were no errors.

I tried a second clean install with the same result. Any suggestions?


A:Clean Install Fails At Bootup - Black Screen

You say "clean install"...does that mean that you deleted the partition and created a new one...or did you just format the old one?

FYI: Running chkdsk /p does not fix anything, it's a read-only function. Try running chkdsk /r.


13 more replies
Answer Match 78.54%

I am having exactly the same problem within one day with two different Win7 64 Dell Inspirons in two different buildings - both less than 6 months old. Booted up, got "Starting Windows" screen, screen goes black, mouse cursor is there and moves, but nothing works. Will not boot in safe mode. Windows repair says that it can't find anything wrong. Got one brief flash message that there was something possibly wrong with a plug and play device driver, but could never duplicate it to see it long enough to read it all. Dell and Windows System diagnostics all passed. Virus scans were clean. I was able to fix one using an old system restore point (from a month ago).

The other is a mystery. I only get 3 restore points and none work. Makes no sense, as this is the slightly older of the two computers. I had a huge list of restore points on the other. System restore was not switched off (by me).

Went on with Linux and pulled off the files I need (Fedora 11 Live will mount a Dell/Windows drive - no permission issues). I have some software, though, that I can't really replace.

Was this a bad update......mmmmmmmm.......or is there something else out there. Looking for some direction to avoid the reload and to prevent in the future.

More replies
Answer Match 78.54%

First of all I am very new to working with PC's and I'm not experienced with this sort of thing at all so bear with me. 
I use a system that I built a few months ago with a Windows 8.1 64-bit OS. Recently I downloaded a "client" for Counter-Strike. It ended up that I downloaded it from a fake site with a slightly different URL. Once I downloaded it, I knew something was wrong because nothing came up after the installation, and my whole system started to slow down. My apps all shut down. Then my screen filled with question marks and then my screen went blank. I restarted my system. I was able to sign in, but the screen was just black with a cursor. My steam account was hijacked and all my emails on my main email account were deleted. I already changed my email's password, and I am in the process in getting my steam account back. I have tried to get back onto my computer, but always the same thing happens. It boots up normally, but once I sign into my account for a split second I see my desktop and a command console. After that though, my screen goes black, and I can only see my cursor. I have no idea what to do. Should I nuke my computer? Please help.


A:Virus Allows Bootup but Causes Black Screen with Cursor After Signed In

Should I nuke my computer?

Yes, and change all your passwords immediately.
And stop downloading CS hacks. 

7 more replies
Answer Match 78.12%

I thought I was going to love Win 7...Brand new Dell Vostro 220 (11 of them) at a school.Dell support is of course useless so far. First they told me it was a software issue and therefore not their problem. My second attempt was fruitless for different reasons. So...Updated. Installed apps. Joined domain. Fine, nothing unusual.Then it starts giving me a blank screen with only a pointer, AFTER I logon to a domain account. If I let it sit for ten minutes, the GUI loads just fine! CTL ALT DEL doesn't work. But if I turn sticky keys on I can get to a window that will let me type explorer.exe and then it loads instantly.It does not seem to effect local profiles.At first I thought this was a Kaspersky error so I restored the factory image several times trying to track down where the problem pops up. After much testing it seems that this happens whether Kaspersky is installed or not.I read this thread and tried to delete the event logs but it tells me that SYSTEM is hanging on to the file so I can't delete it.I logged on locally and deleted the domain account profiles. When I tried to log in with them again it said I was logged into a temporary profile. This happened repeatedly even after restarts.The event viewer says that "the winlogon notification subscriber is taking too long to handle the notification event (StartShell)"There are also tons of "Session 'Circular Kernel Content Logger' failed to start with th... Read more

A:Black screen with pointer after logon

It looks to me like a Dell problem! This has happened on all 5 of these machines that I have unpacked of the 11 total in the order.

8 more replies
Answer Match 78.12%

Quick info(summed the text below in points);
* Happens after he logs in to his administrator account. (his own computer)
* WinXP Pro SP2
* Happened after finishing a download of an anime episode using Bitlord(probably latest release)
* Hardware unknown. (possible updated later)

Hi, first of all I searched forum and looked through various topics to find if someone else had this problem. I found people who had black screen problems BEFORE login screen even appeared.
Second of all this problem is not on my computer, I am looking for help to be able to help my brother out which lives about 16 miles from here and suddenly got this problem after downloading an anime episode.
I'm not entirely sure what anime it was but I assume it doesn't matter since he never even started the file so there is no way it could suddenly jump his computer without even being executed. Just for the record I believe it was either [Eclipse] Claymore, [DB] Naruto, [DB] Bleach or [K-F] One Piece where only the Claymore episode would be downloaded from a public tracker.
Right now I'm not sure what hardware he uses and since he doesn't keep much track of what he has, he just play games most of the time. (he usually gets help from various people to chose good parts)
- Not dual core
- XP SP2
- Motherboard supports crossfire gfx
- Over 3 ghz processor
- Over or around 500 GB disc storage.

For the moment I'd like to know if there are any common solutions from people who have encount... Read more

A:Black Screen AFTER user logon

Hello Pandanton, Welcome to TSF!

BitLord is a P2P download facility, and unfortunately we cannot assist you with faults caused by P2P programs, as it is strictly against the TSF Rules.

The TSF Rules are available here for you to reaquaint yourself with them.

This Thread is now Closed!


1 more replies
Answer Match 78.12%

I turned on my computer this morning and after getting the normal logon screen, everything turned black, no mouse or anything else (I read about similar problems that have the mouse or task bar or at least something, but I get nothing). The monitor light stays on, showing it's getting a signal.

Tried rebooting several times. One time I did see the normal desktop appear for a split second after the computer was sitting untouched for a while, so thought it might be the video card.

I went to safe mode and did a system restore, thinking that might fix something. Safe mode ran fine, so I don't think it's the monitor or graphics card.

After System Restore, I started Windows in normal mode and now it blacks out before even giving me the logon screen.

I'm running XP home, sp3 on a Core 2 duo, with a geforce 7100 card. Never had any problems before.

Any help would be appreciated. Thx.

A:XP black screen after logon, no mouse, etc.

if you have a flat screen monitor the problem may be that your monitor doesn't support the screen resolution you are using in normal mode. to check borrow a regular monitor just long enough to test if screen comes up is so change resolution settings then plug into your monitor. I have done this on one other system and it was the fix.

2 more replies
Answer Match 78.12%

Since last week I?ve been having this problem with my Vista. I start it up and instead of the logon screen as usual I get a gray screen with movable cursor. Tried to wait a few minutes, still stuck. I hard restart it to try safe mode, which turns out to work. I can only boot it this way. System recovery didn?t help, neither did the -load last known good config- option. My antivirus/reg cleaner/antispyware scans just finished, it looks clean.

Any ideas about what causes this or how to fix it? I would like to avoid Win reinstall if not necessary.

A:Stuck at black screen before logon

Two links that might help:

1 more replies
Answer Match 78.12%

I had a crash while syncing my ipod to itunes. Both my computer and my ipod froze while the sync was about half way complete. So I had to unplug the ipod and also do a hard boot of my computer. Ever since, my screen goes black shortly after logging on to Windows. Nothing responds after this until I reboot again with the same results. I can, however, boot up in safe mode with no problem.

I was going to do a repair install however my XP cd is an older cd and will not complete the repair install. I have a new Vista upgrade cd that I haven't installed yet. Is this a no-no to try the Vista install? Or should I wait to fix the black screen problem first?

A:Black Screen shortly after logon

If you like XP I would recommend sticking with it and trying a system restore. Power up and tap F8 after first screen text appears. Select Safe Mode. A box will pop up which should walk you through the process.
Vista is a whole different kind of beast, but if you are desperate I don't think upgrading would be a no-no.

4 more replies
Answer Match 78.12%

I just want to help all who have suffered from this virus.
1. When your machine boots up
Press Ctr+Alt+Del
A box will come up with task manager.
Click on run new task and type "explorer.exe"

Your desktop should appear now.
Then go to your C: drive look under
C:windows the look for folder Temp (Empty this folder)
Then look in the folder above it should be tasks.

In this folder delet all the tasks. You will probably find one that wont allow you to delete. Right the name or lettes down mine was a Qenrm.exe
yours might differ slightly.

now Ctr+Alt+Del again once the task manager box is chosen , click on the process tab and find that file { Qenrm.exe) or whatever yours is called and end the task.

you should now be able to delete the file in your task file on the C:windows/Tasks folder.

You should then if you have CC Cleaner free check the startup files to delete that file from startup.

If you dont go to search on windows tab type
when windows opens choose startup files and untick { Qenrm.exe)
apply and when you restart all should be well.

Thank you I hope this will help a lot of you out there with this headache.

A:Black Screen after Logon Virus

Hi MrBigShow,

Some nice information, however the easier way is to just run the computer in safemode, and then try and diffuse the problem.

Deleting an infected file is however not enough, it will most likely create another instance of itself, creating a new process and a new autostart entry, or registry entry for that matter. All autostartitems won't be available in the autostart as you may know. So you really need to find out what virus you're dealing with to take appropriate actions.

But as I said, some nice information :)

1 more replies
Answer Match 78.12%

Since last week Iīve been having this problem with my Vista. I start it up and instead of the logon screen as usual I get a gray screen with movable cursor. Tried to wait a few minutes, still stuck. I hard restart it to try safe mode, which turns out to work. I can only boot it this way. System recovery didnīt help, neither did the -load last known good config- option. My antivirus/reg cleaner/antispyware scans just finished, it looks clean.

Any ideas about what causes this or how to fix it? I would like to avoid Win reinstall if not necessary.

A:Stuck at black screen before logon

Maybe go to the run command in Windows and type in "msconfig" ....................... have a look at the startup menu and see if there is anything there that looks suspicious or out of place.

You can deselect anything here say one by one and see if that gets you past the black screen.

2 more replies
Answer Match 78.12%

I turned on my computer this morning and after getting the normal logon screen, everything turned black, no mouse or anything else (I read about similar problems that have the mouse or task bar or at least something, but I get nothing). The monitor light stays on, showing it's getting a signal.

Tried rebooting several times. One time I did see the normal desktop appear for a split second after the computer was sitting untouched for a while, so thought it might be the video card.

I went to safe mode and did a system restore, thinking that might fix something. Safe mode ran fine, so I don't think it's the monitor or graphics card.

After System Restore, I started Windows in normal mode and now it blacks out before even giving me the logon screen.

I'm running XP home, sp3 on a Core 2 duo, with a geforce 7100 card. Never had any problems before.

Any help would be appreciated. Thx.

A:XP black screen after logon, no mouse, etc.

Hi ttiguy,

Perform a "Check-Disk Repair" on your computer and see if this helps. If this process doesn't fix the problem, try performing a "Windows Repair" and see if windows repair resolves your issues. Good luck and hopefully you will get your computer issues fixed.

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Answer Match 78.12%

Before I begin, sorry, I am very illiterate when it comes to computers, so this may be frustrating. So, when I turn on my computer, it loads, and then it gets to the logon screen and stays black. So right now, I'm in safe mode. This happened after I uninstalled SpyBot. I don't no whether it is just a coincidence, or it actually had something to do with it. I looked around and did the highjack this, and here are my reults:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:55:04 PM, on 4/27/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16441)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Pratik Patel\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =*
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Read more

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Answer Match 77.7%


I have my cousins laptop - Dell Inspiron 1545 Laptop - Model: PP41L, With Windows Vista Basic, abd am having issues...

Laptop reboots at the Windows Logon Screen when trying to log into windows. I can log into Windows through Safe mode (and with networking).

Been trying to get an error message off laptop, through BSOD, but reboots too quick to grab.

Have asked a mate and he has said that it refers to video drivers.

Logged into Safe Mode with networking, and tried to download drivers from Dell website, but errors come up with download half way through...

Tried to also re-install windows, using the dell re-installation disc, but unable to see DVD Drive...

Are you able to assist?



A:BSOD & restart loop at windows logon screen - Vista Home Basic

Try to Start in Safe Mode, once it does, Right click on My Computer Select Properties, then on the left pane select Advanced System Settings

Select the 3rd Settings option under Start-up & recovery.
Uncheck Automatically Restart

This wont help you in anyway to get rid of the issue but will buy you time to note down the BSOD error.

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