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blank screen and restarting laptop every few secs or scrambled screen at sign in screen

Q: blank screen and restarting laptop every few secs or scrambled screen at sign in screen

My laptop was working fine the other day... Came back to it the next morning and the screen wouldn't come on and it kept resetting every 30 seconds or so. Once I finally got it to boot and get to sign in page the screen was all scrambled. But, everything else worked I could log in but couldn't do anything...

Anyone got a solution?

A: blank screen and restarting laptop every few secs or scrambled screen at sign in screen

What do you mean scrambled?

4 more replies
Answer Match 106.68%

Hello all,

I have this stability problem with my rig:

Every few days, the screen goes blank but I can still hear background sounds, then after maybe 15 seconds, the computer reboots but the reboot process takes a few minutes instead of a few seconds as usual when that happens.

This can happen anytime (playing WoW, browsing the web, or sitting idle).

I have noticed that before the computer crashes, I have a dozen Event ID 4101 "Display driver nvlddmkm stopped responding and has successfully recovered"

Then the really slow reboot comes from a critical Event ID 100 with extremely long BootUserProfileProcessingTime
For example:




























BootIsStepDegradat... Read more

More replies
Answer Match 106.26%

Hi Bleeping Computer....
Right now I have a serious problem on my notebook....
My Notebook is HP Probook 4421s
Here are what happens before it goes completely mess right now....
1. I was surfing on the internet, when suddenly a notebook pop up, and disappear again (this is what i suspected to bee the root cause of the problem)
2. then I continued surfing as usual..after about 1 hour, my screen started to scramble "a little bit", then it goes blank for 1 second, then a pop up on my bottom right screen says something about "disk driver has recovered......"  
3. i don`t know what to do, then while I`m searching how to fix the problem, it happens again....
4. it happens about 3-4 times. At the last time, the scrambled screen become worse...
5. I decided to do "system restore", but after restarting, it goes to completely blank screen
6. i turn off the notebook, wait about 15 minutes, then turn on again, still only blank screen
7. i read about "hard reset (15 minutes hit power button while unplug power cord and battery", still blank screen
8. try, 2-3 times, i give up, and wait until tomorrow (today)
9. then i try to turn it on again, the screen is on, showing some vertical thick line of scrambled screen. i can hardly read what the screen is showing, but it still fail to start up the windows...
10. I try to hit F10 repeatedly, then it comes up to some page (hp back up system? with hp logo on bottom right), then it shows some menu, i choose something like "run-in ... Read more

A:either blank or scrambled screen on turning on the notebook

It looks like it's hardware. "showing some vertical thick line of scrambled screen"
Are you able to see a screen like this (BIOS boot post screen)?

Please post some screenshots of your issue. (If possible) Try to post also the screen like above if possible. 

2 more replies
Answer Match 103.32%

I've been using Windows 10 for just over one year. For some reason the Lock Screen/Sign-in screen shows three users. All three are me in three iterations. I find also that when trying to save some excel and word documents I receive messages saying that i am not allowed to save to this folder or that folder. I am able to save to the desk top and then drag and drop the document into the folder that I need to place it in. I know that this must have something to do with "permissions". Not sure how to fix that. One of the accounts that shows up is the initial account that I created back when was around. Any ideas/advice on these issues? When i updated to Windows 10, pretty certain that i followed all of the instructions, although that has been over 1 year now. Thank you in advance...cheers and beers to all!

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Answer Match 101.64%


My Dell Inspiron 1100 is over 6 years old at this point, quite the dinosaur. However, I still have a bit of old data I would love to remove before it really bites the dust.

When I boot up the machine, usually the display is clear and bright. However, after no more than a minute the screen goes black and only a faint outline of the desktop remains. What is the problem and what do I need to do to solve it?


A:Dell Inspiron 1100 screen goes black 30 secs after booting up, faint screen outline


backlights or invertor board is failing (failed).

If there is an external monitor socket on it use a monitor to see the screen and then you can backup your data.

1 more replies
Answer Match 101.22%

For the past 5 days or so, the screen on my laptop gets scrambled after being on for a few hours. What happens is, the taskbar goes to the top of the screen, desktop background becomes black mostly except for the bottom edge, desktop icons appear on top of the windows-nothing overlays properly, all the windows flash all over the place on top of each other, and while it's doing all of this, I can't even click on anything or access task manager by clicking Ctrl-Shift-Esc or Ctrl-Alt-Del so I can end a process. All I can do to get out of this, is, turn my computer off and restart my computer or press the power button to turn off my computer, then right before it turns off, I click the Cancel Button that appears in the middle of the screen that appears showing you what programs you need to close out before shutting down the computer-that's all I can do. After I click the cancel button, everything is straightened out, but the windows have switched back to Windows Vista Basic.

The first time it done this, I restarted my computer, and when it restarted, my computer automatically chose to perform a disc check on its own and it deleted a corrupt file or something like that-I can't remember exactly.

My laptop has never done this before no matter how much I've got going on in my computer, but this is happening even with just one internet explorer window open-it doesn't matter what or how much things I have opened up.

Things I have done to fix this:

1) I've ran a full disk check-the ... Read more

A:Laptop Screen Scrambled

Did sfc /scannow find anything?
Do you have any anti-virus programs installed?
Have you done a malware scan? Malwarebytes
Have you started a disc scan
Go to computer. right click the drive with your operating system on,Tools,
schedule a disc check for next start and include the option to scan and repair bad sections.
Post back your outcome.

Edit: note there is a space before / in sfc /scannow

16 more replies
Answer Match 101.22%

I cannot get to my desktop as this black screen is preventing me to do so.

It doesn't even give me enough time to log in!
It happened once before but it magically started to work the other time.
This never happened when I was still using the stock 640GB HDD that the laptop came with. So maybe I'm thinking it's because of my SSD having problems?

Fortunately, I can still get to Safe Mode and it says I got a BSOD and here's some details that it showed:

BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800170F5D6

I went to Event Viewer and took a look on what made my computer mess up and it says that winlogon.exe and Explorer. initiated the restart of my computer and said there was no reason for it.

A:Black Screen appears 2 secs after Logon Screen shown

This will probably be moved to

Follow to provide us with more information to better assist you.

9 more replies
Answer Match 101.22%

Need help here.

I have a HP laptop DV9543cl with 32bit Vista. Last Thursday (6/3/2010), Vista update icon showed up and asked me to install the update. As always, i did that. Once install was done, it asked for a reboot which i did. It started booting up again and when it finished Windows logo screen, it went blank and no display with all the other lights were in correct status. I waited for a long time before attempting a reboot. Since then i don't see anything on the screen after the initial BIOS screen (Which is also all jumbled up). I tried F8 (BIOS) and F11(Restore) but no screen. Don't know what to do but i am pretty sure that Laptop is working ok just not displaying anything. I am going to try Remote desktop on it now.

Any help would be greatly appreciated.

A:Blank screen after initial boot screen for HP Laptop with Vista

have you tried ringing up HP support line?

5 more replies
Answer Match 99.96%

I've got a problem with my laptop, a 2010 HP G60-635DX. First, a little history. This was my wife's laptop until she dropped it and broke the display screen. We hooked it up to a monitor and she was good to go. Last Christmas I got her a new computer and again she was all set. In the meanwhile I've been using this old Dell laptop from 2006 with WinXP in it. Works, but is slow as all get out. A few months ago I decided to use my wife's old computer for myself. It comes with Windows 7 and works quite well. Last June I made the mistake of trying the Windows 10 upgrade, and what a disaster that turned out to be. So I reverted back to Win7, but I lost all the drivers that came with it, so I was stuck. So recently I bought a new screen for my wife's old computer, and I installed it today. So guess what? The screen works fine, but all I get is a blank white screen Nothing at all! It's as if the computer can't display anything at all. I just don't understand it. The computer fires up, but that's it. No start screen, no nothing. Just a blank white screen.
Anybody have any ideas as to what's wrong, and how I could fix this?

More replies
Answer Match 99.12%

My cousin just bought an "Acer Aspire 5100." I formatted the hard drive and reinstalled Vista to clean everything up but now the LCD looks scrambled everytime it returns from sleep mode.

What do I need to install to fix this problem? Here is the link for all the drivers:

BTW. How critical is it to install any other drivers that are on the Acer page after the Vista install? Everything seems to work fine on the laptop other than the additional buttons by the mouse.


A:Screen scrambled after sleep mode on laptop

Ok... forget the link. Does anyone have any guesses as to what type of driver I should look for to fix this problem? Any help is appreciated

3 more replies
Answer Match 96.6%

Please help. For over two months now my AOL 9.0 has not been working. Whenever it loads all that is visible is the menu bar and tool bar. There is no sign on screen. The rest of the window is blank. It is almost as if the sign on screen is invisible, because if i hit tab buttons i can get to setup, but thats about it. I have tried everything possible, and have spent endless hours on the phone with AOLtech...useless. AOL 8.0 gives me the same exact probem, and at one point in time, each one worked perfect. Now the latest version i can use is 7.0. If anyone has any information, please reply or email me at [email protected]. Thanks for your help.

A:AOL 9.0 loads with a blank window and no sign on screen!

Here is my hijackThis Log... perhaps that may help to diagnose the problem. Thanks in advance for your help.

Logfile of HijackThis v1.97.7
Scan saved at 2:45:39 PM, on 12/6/2003
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)

Running processes:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title... Read more

2 more replies
Answer Match 94.5%

Trying to login to Microsoft OneDrive and I am presented with a completely blank application window whilst logging in - just the title bar of Microsoft OneDrive

No idea what to do to login.

One forum suggested clearing browser cache, which I have done in all browsers, but this did not fix the problem.
I have desinstalled and reinstalled - nothing
I am running a windows 7 service pack 1 desktop linked to a windows 2012 server. I am able to login on other machines with other users and then OneDrive is working fine on those machines.

Have tried doing a OneDrive Reset The OneDrive reset did nothing.
I get the welcome screen, click Next and then get the blank screen.

Looking at OneDrive login credentials with the Credentials Manager.
I do not have anything relating to OneDrive and have no entry marked "OneDrive Cached Credential"

More replies
Answer Match 94.5%

Hey guys,

Im new here and would like some help on my new computer problems.

These are the specs:

Case: Antec 1200
CPU: E8500
GPU: 1Gb Radeon 4870
RAM: 4gb G.Skill DDR3 1333
HDD: Segate 1TB
PSU: Coolermaster extreme power duo 650W

I have recently put a new computer together and cant find a solution to my problem. When i restart the computer it goes through the normal process of shutting down but when it actually shuts down the screen turns off "No Signal" and the actual computer is still running.

Can anyone please help, much appreciated.


More replies
Answer Match 93.66%

Hi all,

I've caused a problem which is proving to be difficult for me to fix.

My laptop experienced a BSOD which resulted in me being able to log in only to be met with a blank screen with a movable cursor, which I resolved using a System Restore.

Following this I tried to identify the cause for another issue caused by the BSOD which was the replacement of icons on the log in screen by square-shaped outlines. I ended up opening Device Manager and then Display Adapters, where I disabled one of the graphics processors (GT 610M). I restarted the laptop after doing this and since then it has been able to progress past the teal Windows logo and spinning circle but not to the log in screen as a blank screen with a cursor appears instead.

I've tried using refreshing, System Restore, Startup Repair and enabling Safe Mode but none of these have been able to work or in the case of Safe Mode the blank screen still appears.

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Answer Match 93.66%

My PC is HP Compaq, Pentium 4, 2.8 GHz, 768MB of RAM, 96MB of graphics card, 250GB HDD with dual boot (XP and Windows 7).
If I turn off my PC, and when I start up it again, it starts up very good. But if I restart my PC, before OS choice menu, PC displays blank screen! Why?! How can I solve this problem? Can anyone help me please?

More replies
Answer Match 93.24%

Hello all, this is my first time posting. I receive a BSOD upon startup, once I reach windows login screen. After a couple of seconds, input will lock up. Usually, this is followed after a few moments by a BSOD, though occasionally, input is reallowed, and computer functions normally. This continues until windows tries to install updates. When signing off to reboot, configurations reach 30%, and computer attempts reboot. At this time, before reaching the sign on screen, I get what I can best describe as a bunch of staggered blue and light blue lines across my entire monitor, which requires me to hard boot my computer. To restore functionality, I have to go into safe mode, where I'm informed 'failure configuring windows updates' and my computer automatically reverts the updates. Afterwards, I can boot normally, and I'm back up to the login (which occasionally allows me to proceed.)
I've updated several drivers, uninstalled recently installed programs, and have backed up all files I care to keep. I've tried to do a bit of research, but I'm not getting very far, and this has been going on for several days. My most recent BSOD info is posted below... please help before my computer bites the dust for good!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000030
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800100A58A
OS Version: 6_... Read more

A:BSOD on sign in screen, also windows updates freeze screen

Hi aballou

Take a look at the link below to show you how to upload the dump files

Blue Screen of Death (BSOD) Posting Instructions

9 more replies
Answer Match 92.82%

Recently my laptop screen had to be replaced due to a cracked screen. Original screen was a Samsung and the new screen is LG. After this, whenever I install Intel HD graphics, windows boots up till the login screen and then goes black, one bright flicker, then completely black again. However, when I boot into safe mode and replace Intel HD graphics driver with Standard VGA adapter, everything works fine, except for crappy graphics ofcourse. I tried installing various old/new/latest versions of driver software, upgrade/downgrade BIOS, install monitor.inf file from lenovo website for this laptop model, everything.
Odd thing: running Dxdiag shows my current display to be 1200x800 (32bit)(1hz).
So, I tried to change the display refresh rate in advanced settings> Screen refresh rate, no luck, no other option except ' Use hardware defaults'. So, I went ahead an modified registry values as given here:
How to Modify the Video Refresh Frequency in the Registry

Again, no use. After I reboot and go back and check, its set to 1 by default.

Tried 4 clean installs, installing on a completely new HDD, Windows 7 Pro, Windows 7 Ultimate, Windows 8 , everything..

Is it a screen problem? Or some hardware ID kind of thing?
What should I do ?
Please help!

Dxdiag information:
System Information
Time of this report: 2/3/2015, 06:26:14
Machine name: UNKNOWN-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service ... Read more

A:Black Screen/Blank screen after screen replacement

Not all laptop screens are the same. It is important to get a "replacement" screen, not a "compatible" one.

On the back of the laptop screen is a product sticker (you can only read this before you install the screen). On that sticker is the manufacturer and model #. You can use that number to find exact replacements.

How did you come to choose the LG screen?

1 more replies
Answer Match 92.4%

Hello Everyone,

I have a hp pavilion p6126f desktop configured with an AMD Athlon 7750, 6GB DDR2 RAM, 750GB HHD, DVD BURNER and Integrated NVIDIA GEFORCE 9100. It has windows vista SP2 (home premium, 64bit) installed.

This was working great until suddenly when I press the power button this mourning and the power light on the power knob came on for a few seconds, fans etc were heard spinning up and then the light shuts off and this repeats unitl the power cable is pulled off. I installed a new working PSU with same results.

can anyone here assist me with this issue.

much thanks in advance.

A:HP Pavilion p6126f desktop restarting with blank screen

Have you checked that the CPU fan is running?

Try to boot from the Vista disc and also try tapping the F8 key at startup to see if you can get into safe mode. Report back.

1 more replies
Answer Match 90.72%

Hi there,

I have been stuck with the above issue for the last couple of days and would appreciate some help asap. In reflecting on the above the comp. is at the point where it is continuously restarting. I was able to insert the installation/required disk it was asking me for earlier and was able to open up to a screen resembling safe-mode. However, I can no longer do this on my own or through "start-up repair".

If it is helpful, in reading the start-up repair screen and seeing, "windows cannot repair the comp. automatically" as well as looking throughthe "problem details" I see recall seeing possible registry errors such as, "rollback registry"

If this can not be fixed or is not a quick fix I am also open to the idea of reseting/reformatting the hard drive but only if I can recover some files using open-source software such as recuva or the like.

Appreciate the help

More replies
Answer Match 90.72%

started a couple days ago. everytime i put my computer to sleep i come to a Environmental background page (beaches and forests and such, changes each time) then i have to click to make that go away, then i have to click Sign-in (i don't have a password and i disabled password in netplwiz).

What gives? I never had to do this before. I prefer just clicking a button on my keyboard and my desktop popping up i don't like having to click through 2 separate pages. How do i fix this?

More replies
Answer Match 90.72%

started a couple days ago. everytime i put my computer to sleep i come to a Environmental background page (beaches and forests and such, changes each time) then i have to click to make that go away, then i have to click Sign-in (i don't have a password and i disabled password in netplwiz).

What gives? I never had to do this before. I prefer just clicking a button on my keyboard and my desktop popping up i don't like having to click through 2 separate pages. How do i fix this?

More replies
Answer Match 90.72%

When I shut down my PC at night I leave my tower powered up but switch off my Monitor and my 5.1 speaker system. When I switch my monitor on again the next day it has previously always shown the Windows account sign in page until the last two days when I get a black screen on powering up my monitor. Yesterday I had the mouse pointer showing and I could move it about but today I didn't even have that. Both days I had to crash reboot my PC using the lower button on the tower and my PC worked normally from then until I switched it off again at bedtime last night, when as I said I got a total black screen this morning.

Does anyone have any idea what is causing this and how to solve it?.

More replies
Answer Match 89.46%

Hi, I've been going through some problems with windows, I'll try to be the more clear and organized I can, let's start with my config and the symptoms I'm getting:PC Config:Core2Duo E6550GA P35 DS3 (rev.2.0)2x 1GB DDR2 800Mhz Kingston (in dual channel)GeForce 7200GS 256mb (512mb with turbo cache)HD321KJ Samsung Hard DriveSamsung SH-S203B DVD driveCorsair VX450W Power SupplyOS: Windows XP Pro x64 SP2 (I upgraded to sp2 just yesterday, before that I was running sp1)Symptoms: There are three types of symptoms, the most common is the pc simply restarting, note that I've already disabled the "automatically restart" in the system properties window and it keeps happening, other is the screen freezing, and then I have to restart it, and the last and less common is the famous Blue Screen of Death, also, but for only two times, instead of the freeze or the blue screen I got an empty black screen. All these types of crashes can happen independently of what I'm doing, It has happened while burning dvds with Nero, scanning with anti-virus, browsing the net, or even while I'm asleep and only the bittorrent client is up. Though, there is one peculiarity I think should be important, there's one program, the VirtualDubMod (build 2540/release), which is used for various kinds of video manipulating jobs, that every time I'm enconding a video with it, there is a crash, and I'm convinced it's not only coincidence, cause I have tried a... Read more

A:Pc Restarting, Screen Freezing, And Blue Screen Of Death

Sounds to me like a hardware problem, but the stability test should have revealed that.I'd suggest searching your hard drive for files that end in .dmpThen use this post to perform an analysis on the .dmp files: sure you select the Debugging Tools for x64 Windows when downloading them.Then post the results here for us to have a look at.

38 more replies
Answer Match 88.2%

I am having a problem getting my laptop to boot all the way. It will boot up to the Windows log in screen but the cursor/mouse freezes and can not move to activate log in box to sign in.
I am able to boot and use safe mode but this is the only way I can get a complete boot up.

I would appreciate any help I can get as I do not want to lose all the info I have on computer.

Thanks in advance

A:Laptop will not boot past windows sign in screen

Hello.Please provide the following information.OSWhen did the problem begin?Any abnormal behavior of the computer near the time the problem began?Has the computer had a malware infection at some time in the recent past?

3 more replies
Answer Match 88.2%

Hi there I'm new to this site , so hope the thread is in correct place. Here we go...........I recently had a laptop with a black screen all the lights were on and it did sound almost as if the HDD was running. My 1st thought was putting it into my monitor but still the same outcome. I read on a site and tried the "Power Cycle". To start with nothing happened so I remover the RAM out of it swapped them about but still nothing. I tried one more time with the cycle and Hey Presto up came first everything seemed right. As it is my friend old Laptop I promised I would put XP on to wipe his files. The installation went without a problem unil it was complete. Once on now it gets to the Windows XP picture it wants me to choose - Safe mode , run windows normal...etc no matter what I pic it's always the same problem with XP sign comes up there is a blue flicker the it goes to the - Safe mode , normal....etc screen reset after reset.

Can anyone help me it has already had a new screen since the boy at the shop says it serious but he couldn't get it to come on and billed me for the new sceen wich wasn't needed. It did run on Vista before I changed it but I used the XP before it is fine.

A:Laptop Screen Flicks Blue Then Goes Black After XP Sign.

Has anyone got any suggestions please as I am wit's end with it might just sell but it is a good laptop Anyhelp would be so appriciated

3 more replies
Answer Match 87.78%

Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.
The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:

2 more replies
Answer Match 87.78%


i'm having to boot into windows xp. on power up sytem goes through the windows xp splash screen (with progress bar) and then instead of login prompt it goes just into the blue screen with moveable mouse pointer arrow.

issue seems to be similar to:
but recommended solutions didn't help so far.

symptoms just before issue - was not able to run use some system features - utility to turn off the display, utility to bring up battery info - everything was working fine before this

what i've tried:
boot to Last Known Good Configuration - resulting in the same blue screen

boot to Safe Mode / Safe Mode with networking / Safe Mode with comman prompt - resulting in blank (black) screen with "Safe Mode" in the corners and moveable mouse

test the hardware (hard drive / memory etc.) via build in PC Doctor - all seems to be working
i am able to use bootable XP CD from other machine to get into Recovery Console
i am able to boot to simple live XP using BartPE-XPE usb key and access the hard drive

could you please help me to find solution to this issue
thank you in advance

A:Solved: blank blue screen with mouse arrow after xp splash screen

Hi krajicek, u having a same problem as me.

Btw.. yours is laptop or desktop?
If laptop wat brand are u using..Mine are FUJITSU laptop and i still
can't get it work.
I boot from the WinXP CD and it still can't recovery as well and i try
safe mode aslo can't work too..

2 more replies
Answer Match 87.78%

Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

14 more replies
Answer Match 87.78%

I recently changed motherboards and removed a 2nd hard drive which contained win 8.1. The system now has one drive with Win 7 Pro on it. My backups have been going to a removable seagate usb 3.0 drive and was not always plugged into the system, so occasionally I got a notice that windows couldn't find the backup drive which was not a problem as I plugged it in weekly and backup ran fine then.

What I've done so far:

1) sfc /scannow from elevated prompt, no files had problems
2) ran MRT and virus scan, came back negative
3) Started system repair disk and selected Startup Repair and came back with no problems, ran additional available troubleshooter which came back with no problems found.
The full error message reads:

"The backup application could not start due to an internal error:

The service cannot be started either because it is disabled or because it has no enabled devices associated with it. (0x80070422) "

When I select "Backup and Restore", the page comes up showing only the words "Control Panel Home" in the upper left in the blue area and the words "Backup or Restore your files" in the top white area of the page. The rest of the page is blank. See attached pdf ...
Not surprisingly then, the service doesn't show up in msconfig as a startup service.

The error is supposed to be, according to technet articles, indicative of a corrupted file, however as stated above System File Checker finds nothing.

Thanks in advan... Read more

A:Backup Screen options/info screen blank; Error (0x80070422)

Windows Backup was disabled in "Services" for an unknown reason. Also, I was looking for "Backup and Restore" at the top of the list of services instead of Windows Backup at the very bottom of the list. I didn't look in "Linux Backup and Restore", either. Duh. Anyway, good news, easy fix. Done.


"Start > right click "Computer" > select "Manage" > select "Services" > select "Windows Backup" from list and double click it. When the pop up window opens, if the pull down says "This service is disabled" click on the pull down and select Manual. Click "Apply". "OK". Done.

Now, just go to backup and restore in the Maintenance folder on the start menu program list, click it and Backup menu is there ready to go.

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pavilion dv6000 start screen blank if screen not fully open, external screen fine and shows login infoif fully open all is fine, after login screen it can be partially  closed  or pulled back and will operate 

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After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode.

I attached a list of start up services, installs, and scheduled tasks, along with my latest boot log.

Any suggestions?

A:Windows 7: Blank screen on boot up, before login screen; slow startup

Hello and welcome, try this to see if you have something that's going you don't know about. Use the free version.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

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Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

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pavilion dv9600 entertainment start screen blank if screen not fully open, external screen fine and shows login infoif fully open all is fine, after login screen to the pc it can be partially  closed  or pulled back and will operate in the window environment perfectly

A:pavilion dv9600 start screen blank if screen not fully open,...

Hi @reneC, Good day! Thanks for posting your question in the HP Community. It is a terrific place to find answers and tips and to have the best experience in the HP forums. I read the post regarding issues with the display which works at a specific angle. I?ll be glad to assist you with this.   You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. You?ve done some awesome diagnosis and troubleshooting. Kudos to you on that score. . I would require more information regarding this to assist you better.         When did this first occur?         Please provide the complete model# of the unit.As this is an older computer, service options with HP may not be available as the parts for this unit is not supplied anymore by our business partners. I request you to contact a technician locally, like Best Buy or Staples and get the situation corrected. Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please... Read more

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When i connect my laptop to my HDMI tv and when i try to play any video on youtube or from hard drive the screen goes blank and i here only audio when video is played in fullscreen. This happens only for 1080p resolution. I have full hd tv and i tried other laptops that works fine. Please anybody have any solution to this problem?

A:Screen goes blank while playing videos full screen when conn...

Same problem on my HP Pavilion

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I'm not sure if this is one virus or if my computer has somehow picked up several, but it is pretty much completely screwed. I can't access ANYTHING properly so i am posting this message from another computer.

This is what happens when I turn my computer on:

1. blank blue screen with program error message: "explorer.exe has generated errors and will be closed by windows....".
2. if i click "ok" the message goes away and i am left with a blank blue screen and i have to reboot the computer
3. if i don't click ok windows starts to load up an looks normal at first but then another error message pops up (the same one) and the screen turns black and says some junk like "Warning! You're in danger!" and then some junk about spyware.
4. then a few seconds later another error message pops up and the screen turns white and says "Active Desktop Recovery. Microsoft Windows has experienced and unexpected error..." It gives me an option to "click here to restore" but nothing happens when i do click it.
5. and then another error message pops up and the screen goes black again, then another message and it goes white and so on.

I can't really open any programs properly because another error message will pop up and shut down the start menu before i get a chance to open anything.

I managed to run ad-aware and it found some problems that i cleaned up. then spybot found nothing. then i rebooted and was having the same ... Read more

A:explorer.exe error black screen, white screen, about:blank

Yes, you've got a few malware entries in there (a CoolWebSearch hijack, and a couple of trojans), though it's not going to be easy to remedy without seeing the complete HJT log. Can you possibly copy the log to floppy and then post it from the other computer?

What's the Windows OS?
eg. Is it Windows 2000 sp4? Or is it WinXP Pro sp2?

What version of HijackThis is it? v1.99.1 is the latest version.
Is HijackThis.exe running from a permanent folder, and not from within a zip file in a Temp folder?
This is important. Make sure HijackThis.exe is installed in eg.
C:\Program Files\HijackThis
Re: your questions at the end of your post:
Don't worry about WINNT / winnt and System32 / system32
They are both exactly the same (whether smallcase or uppercase or a mixture).
svchost.exe is legitimate and is an integral part of Windows NT/2k/XP (Services Host).
It is normal to have multiple instances of it running.

Anyway, try this for now...
If possible, please download the following apps and transfer them to the infected pc.
CWShredder (free standalone version)
AboutBuster (tutorial)

You will need to unzip to a folder on the good pc,
then open AboutBuster.exe
click the Update button
dow... Read more

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I cant get into my desktop. When i start my pc XP loads, and it starts the last known good configuration. I then seen the xp loading screen.

Next i should be able to see the login screen, however this is a blank black screen, the mouse is visible and i can move it around the screen, but i cant see anything to log into the desktop.

I dont know why this has happened, it was working last night. The only thing i can think of was my brother switched the power off as it was shutting down. The shut down had automatic updates running (i think) at the time the power switches were turned off.

How do i solve this so i can see the login screen and get into my pc?

Hope someone can help, cheers.


A:XP login screen wont show, blank screen and cant get to desktop?

Hello Paul

Boot into Safe Mode Options Screen (the one with Last Known Good Configuration on it) by pressing F8 at bootup and choose
'Safe mode with command prompt'

At the command prompt type

Hopefully this will open System Restore, so restore to before the problem started


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Using window xp pro
I on computer.
It's fine loading bios and till window xp logo..
when it starting to load the welcome window screen.. (which it didnt reach the welcome screen at all)
It just stuck at the black screen..

so i try to run in safe mode, weirdly it able to open.. okie

i tried to reformat... but it doesnt seems to work, it happens the same thing..

b4 this happened.. it all started one day.. i let my computer to download some personal stuff.. then, my bro went to play gunz online.. so the computer got hanged, and he just shut the computer just like that.. (how stupid) so now, i cant reach the welcome screen at all.. help me pls..

I'm using pentium 3..
as yall know, im a beginner, i dont know a thing.. just tell me what to do if u need any informations..

A:Can't load window welcome screen! stuck at dark blank screen

Try this, boot into safe mode.
Right-click on "My computer" and select "manage"
When that opens, click on device manager

When device manager opens, look at your graphics card normally under "display adapters" - any crosses or red splats?

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Hey, first time posting here, so sorry if this is the wrong section or anything.

Lately my laptop has been experiencing a problem when I boot it up. After the Starting Windows screen with the glowing Windows logo, a blank black screen pops up that lasts for ages (I'd say at least 5 minutes). Afterwards the login screen will appear as normal.

When I log in, the desktop appears quickly, but when I try to start any programs, like my browser, they are slow and freeze often (usually I can run programs with no problem when the desktop appears). Sometimes the laptop will hang every three seconds. It takes a bit of time before the programs and the laptop run like normal.

I've tried several things without success:
-Uninstalling and reinstalling graphics drivers (I've never updated my drivers because no updates are ever available for my driver; is that normal? My laptop is about two years old)
-Defragging hard drive
-System Restore (I don't seem to have any restore points)
-Clean bootup
-Startup repair (or whatever that first F8 option is called)

A:Blank screen on boot up, before login screen; slow startup

Welcome to Seven Forums Tienjt.

You can run this SFC /SCANNOW Command - System File Checker and post back with results.
Below my sig is a link to MalwareBytes, download the free version, update it, and run a full scan.

Have you installed anything new, hardware or software? Sometimes OEM's don't/won't have driver updates.

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Really frustrated after buying Lenovo Y700 15ISK recently. All drivers updated even applied steps from this post but still randomly screen goes blank (Black screen) while the power is still on. Also observed that harddisk light blinking turns off too after this. Is it hardware related issue?Please help to resolve it.

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Hello everyone. I'm new the the forums here (as in just registered), but I need some help please. Basically after attempting to open firefox today (as I have probably over 20 times a day for the last year at least), I received a blue screen of death, and now my computer seems to be shot. I know how difficult it is to diagnose something without being able to see it, so I made a short little 4 min video of me trying to turn it on and what it does. Hopefully this has happened to at least someone before.

Blue Screen of Death - YouTube

A:[SOLVED] BSOD help. Blank screen after BIOS pop up and blue screen while trying to re


From the video you provided (which is great, by the way)... your system is failing to POST. Essentially if the system detects that a device or component is failing to provide the accurate information, which ensures that it would then be safe to run, the system will not POST.

From the looks of it, your hard drive or memory appears to be the issue which is the issue in most of the cases like this as you're BSOD'ing right after loading the Windows disc and after it loads the files necessary for the install.

My current advice:

1. Clear / reset the CMOS and try booting up and or loading the disc again.

2. If possible using another system, possibly a laptop... etc, download and run Memtest86+ -



Download Memtest86+ here:


Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns ... Read more

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I have a Compaq Presario C300. Somehow the screen cracked and of course was not under warranty. I purchased a replacement screen online and followed the directions to replace. It was relatively simple, however, now when I boot up the computer, the backlight comes on for the whole screen, but shows up blank. Did I just not fully connect something? Is there something simple I can check before I bring the whole darn thing in for service anyway? This is what I was trying to avoid in the first place. The whole laptop was only 800 and the new replacement screen was $199 (as opposed to the quote for $450 I got to have it replaced).

Anyone have any ideas I can try?

A:Replacing Compaq Presario C300 LCD Screen: blank screen now

You have to make sure you bought right screen for your laptop. Check your connection cable hasn't any damage on it. If it still shows only blank screen, i think not coming enough power for screen (wrong screen).

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Answer Match 87.78%

I have a Dell Inspiron 1750 laptop with core 2 duo (I forget how many GB the hd is) that had Windows 7 Home Premium edition installed on it when I got it. (I have no idea where any of the CDs that came with it are now.)I had been having problems with the login screen just flashing from the blue background image to black and the mouse just showing the circle thing with Please Wait... showing, instead of loading the icons. Normally, there are two icons that show up. One is the Fast Access icon that has facial recognition and the other icon is the one to type my password.
It would only run in safe mode, and none of my restore points would make windows load normally, but I know next to nothing about computers and wasn't able to find a tutorial on how to fix it, so I downloaded Ubuntu instead by using Windows in safe mode with networking. I was having problems with Ubuntu freezing, so on the next startup I chose to run diagnostics tests and the monitor connection test & the sata confidence test both failed, while everything else passed, which I don't understand because I wasn't having any problems with dead pixels or colors or anything or saving any files. (I think the hd test said something about $I30 31344?) I went into bios setup and clicked factory restore or something along those lines, thinking that it would restore Windows to how it was when I first got the laptop and now, it loads the Dell circle at startup followed by a black screen with a white blin... Read more

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Answer Match 87.78%

Hi everyone,

From last few weeks I'm having this strange and annoying blank screen of death. I could just see a blank screen (not a blue screen) while either waking up computer from sleep or while trying to turn on the display by moving cursor/typing something(waking up from power saver mode of display, I set display to be of after few minutes of inactivity). So essentially screen becomes total blank. Just once or twice I saw this BSOD "DRIVER POWER STATE FAILURE" but for all other times my screen is just blank. I could see the Hard Disk activity LED on during this blank screen. And almost after all subsequent boots, I could see "Windows has recovered from unexpected shutdown/serious error - Check for solution" message.

System - Windows 7 Pro x64 with all latest recommended and security updates
CPU - i7 2630QM
GPU - nVidia GT525M
MoBo - Factory default for Dell XPS L502X

First I suspected its because of my nVidia GT525M GPU drivers (I was using official latest drivers 320.49), so I completely uninstalled them with regular uninstall + DriverSweeper 2.1.0 from I did not install any nVidia/display drives since then. But just now I got another blank screen after it. Also I started connecting my PC to an old Sony Bravia TV with HDMI cable and that time the automatic installation of drivers failed. That is my second point of possible problem. I've been using CCleaner to clean the unwanted registry entries and revo uninstaller for almost every unin... Read more

A:Blank screen of death while wake up from standby/turning on the screen

The BSOD is caused by Intel(R) Centrino(R) Wireless-N 1030 driver.

Irp is active with 5 stacks 3 is current (= 0xfffffa800760f840)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 0 fffffa8009cd4050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Args: 00014400 00000000 00000004 00000002
[ 16, 2] 0 e1 fffffa8009d9e470 00000000 fffff8000370b200-fffffa800c1f7510 Success Error Cancel pending
\Driver\vwifibus nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa800c1f7510

Args: 00000000 00000000 00000000 00000000
And the driver is old.

fffff880`06cd3000 fffff880`07555000 NETwNs64 T (no symbols)
Loaded symbol image file: NETwNs64.sys
Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
Image name: NETwNs64.sys
Timestamp: Tue Jun 21 22:40:03 2011 (4E00D06B)
CheckSu... Read more

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Bonjour mes amis.

I recently have started getting the infamous black screen of death at my computer's startup, very similar to this fellow user's problem. Basically, Blank screen on boot up, before login screen; slow startup. The black screen lasts at least two minutes on average, before the windows login screen comes up. Everything else runs fine!

I think it might be my antivirus, Bitdefender Total Security 2013, and I've posted on their forums about it, and I've gotten responses from other users saying:

The Black screen issue is known by BD Support till now they have not able resolved that issue.
hope BD 2014 resolves the issue.

And the booting time issue is been solved.

However, I uninstalled Bitdefender and the problem still persisted. I proceeded to uninstall every program i could remember installing before the problem started, so before the start of June. This was painful because I updated all my software, so everything was listed as installed recently.
My startup time after removing all these software is attached below; 156 seconds, compared to before with the speed ranging from 200-500 seconds, with the worst at 472 seconds.

Although this sped about my startup, I still got the annoying black screen issue. I am sure it is a software issue because the black screen is present, but lasts no longer than about 5 seconds when starting in Safe Mode with Networking, and is present even int he low graphics.

What should I d... Read more

A:64-bit - Blank screen on boot up, before login screen; slow startup

Hello mate try some of these Troubleshooting Steps for Windows 7 start at point 15 then do chkdsk Disk Check

The go through the other stuff.

Oops should have mentioned this one too start at point 7 - option 3 Optimize Windows 7[2]=Performance Maintenance

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Answer Match 87.78%

So I've had this computer for almost a year:
HP Pavillion a1250n
250G Maxtor HDD
2x 512mb DDR 3200 ram 400Hz (1Gig)

Brought to it's knees this weekend enexpectedly, I am attempting to install Windows XP Pro. I have used the maxtor diagnostic util to wipe the HDD to all zeroes, leaving one big unpartitioned space.

When I boot from the Windows XP CD it goes though the install just fine, formats the space, and copies the files, seemingly alright. When it reboots, it goes through the whole BIOS screen fine, it again asks to press any key to boot from CD, and if nothing is pressed goes directly to a blank screen, no cursor, no loading, nothing. Leaving it for up to an hour does nothing. Monitor is on, and signal seems active, but nothing is coming though.

I can access recovery console, but I'm getting in over my head at that point. Can anything in there help me?

Any advice is good advice, I messed with this all weekend long and it is getting old.

A:Windows half installs, blank screen after BIOS screen


When the PC reboots after copying files it should then read from the boot device, it may be possible that the BIOS is set incorrectly with the boot device not being set as the bootable drive.

Go into BIOS and ensure that the first bootable device is the HD you are loading windows onto, also remove any devices attached to the bootable drive such as any slave drives and that the jumper is set to master, not slave or cable select, if the CD rom that you are loading windows from is slaved to the master drive then place it on its own IDE channel and rerun the setup from scratch.

The only other time I have seen this happen is when the drive itself is flaky, that was only once though and I had to replace the drive.


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Answer Match 87.36%

How do I get the ending screen to be the same as the lock screen?

I love the piano keyboard stock lock screen but can't stand the Seattle Space needle screen.


A:Sign out screen different from lock screen?

I logged into the hidden Administrator account and sure enough, the lock screen was the Seattle Space needle screen. I changed it there thinking that would fix the issue but no such luck. The issue, I am assuming has to do with the administrator account.

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Answer Match 87.36%

In 1607, the lock screen can be shown on the sign in screen. If disabled, it shows a solid color. Is there a way I can use Spotlight for my lock screen and set the Hero image as my sign in screen background?

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Answer Match 86.94%

Hi all
Last night I set my laptop so that the screen would be powered down after 5 minutes. All was good, it powered down. Then I tried to use my machine and nothing worked, moving the mouse, pushing escape, pushing the power button, nothing at all. The battery light and the power button light were both flashing slowly... this has never happened before (even with a dead battery, this has never happened)

So I removed the power cord and the battery, forcing shutdown. Replaced everything, and now it wont start, boot, nothing. Push the power button, hold it in, tap it a few times, nothing at all. No power, no lights, no sound.

Any clues!!

Packard Bell Easynote Limited edition. Power brick is working fine, tested it on one of my other machines.

A:Laptop not restarting after Screen Standby

Sorry that you are having problems

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came with your comp... Read more

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Answer Match 86.94%


I was using my laptop, and the ****** battery charger came out, it went into low battery and was going to shut off, i stupidly put the charger back in (was in a rush) and holded down the power button so it shut off full

Now the problem is that when i turned it on. IT Does not work

The laptop turns on goes into the boot screen,r:0,s:0,i:69&tx=79&ty=77
and then after it is spuse to go to the bootloader e.g windows 7, or 8 or ubuntu

But it doesnt it then restarts and goes back into that screen ^^ image and then restarts and goes back

What can i do? or what shall i do? i dont want to cause furthre damage
Thank you

A:HELP - My Laptop Keeps Restarting at Boot Screen!

Can you boot into Safe Mode?

If the Toshiba mini laptop shown in the picture your link takes me to you should be able to access the Advanced Boot Options by pressing F12 key after pressing the start button.

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Answer Match 86.52%

I'm getting a blank screen when my computer boots up. Not even a Bios screen or anything. But, Win 7 seems to boot up fine in the background. I can hear the welcome chime in the background after a little bit.
I was in the process of putting in a new SSD when this happened. Tried to unplug it and restart, but same problem. Now I have everything else unplugged but the graphics card, and the old hdds. Still nothing but blank screen.
I'm wondering if it's the graphics card or the power supply that are spotty. Fan is spinning on the graphics card, but I'm not sure what to make of that by itself.
Not quite sure what to do now....

Mobo: Gigabyte 870A-UD3 AMD
CPU: AMD Phenom 2 X4 955 Black Edition
RAM: GSkill DDR3-1600 4GB
Graphics: MSI N460GTX Fermi
Power: OCZ Fatal1ty 550W modular
OS: Win 7 Ultimate OEM - clean install

A:Blank Screen, No Bios Screen, Win 7 boots fine, Now What?

You might have the splash turned off in the bios. Have you checked the settings in there. When the computer boots start hitting the button to get you into the bios seeing as you can't see it.

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Answer Match 86.52%

 hello  , i have issue hapen randmly and get Blank Screen or Weird Colorful screen  and the computer not respond,and i run hardware scan i get Result Code: WCP03E000-UL7DVI passed, so Please can any one help me to now what is the proplem 

p50.jpg ?4839 KB

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Answer Match 86.52%

First I run Windows 2000 and keep it updated as much as Microsoft releases updates. I also reguarly run anti-virus, anti-spyware, defrag, etc. The problem started 2 weeks ago when I booted the computer it showed the MB splash screen and then instead of the 2000 loading screen it just showed "Error loading OS." in the top left. Well I figured the hard drive was going so I pulled it out, blew it off, tapped on it, checked connections and stuck it back in. Rebooted and everything seemed fine and has the past 2 weeks. Well today I was playing Civilization 4 and the screen went blue. Yes the dreaded blue screen, but no error messages on the screen or anything. Just a solid blue screen. The computer didn't respond to anything so I pushed the power button on the case. Well upon restarting nothing happens. Just a blank screen. No MB splash screen or anything. Everything is powered up and I can hear the hard drive spinning, but nothing is on the screen.


Windows 2000 Pro
ASUS P4C800E Deluxe mobo
3.2Ghz P4
1.0 GB Kingston ValueRAM
ATI 9800XT
Maxtor hard drive (Old)

Any help is appreciated.

A:Error loading > Blue screen > Blank screen

Doubt this will help but have you tried seeing if you can start in safe mode?

Reboot and hit F8 as it tries to start up. Think it is F8 in 2000

2 more replies
Answer Match 86.52%

I have a refurbished, out-of-warranty Gateway Profile 5 desktop. The screen is totally blank. I contacted Gateway. They are pretty confident the built-in display is defective. I was able to attach a second display which would also go blank just after the Windows XP Pro splash screen appeared. Using the 2nd display, I was able to access the bios. When I looked at the display setup, it was set to LCD & CRT. Not thinking, I changed the setting to LCD since I wasn't using a CRT. That disconnected my 2nd display, so I now have two totally blank screens. How can I re-access the 2nd display and then also avoid a blank screen when Windows XP boots up?

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Answer Match 86.52%

I have a Win XP Home edition that fails to boot; the POST screen loads, then a choice of operating system configurations (see later), and selecting  one of them (the last on the list) returns can’t find hal.dll.
The other two options, one of which I have set up in the course of trying to sort this out, both end up with a blank screen.
Safe mode hangs up in the middle of the driver list.
The problem started after a power cut.
I have fairly exhaustively investigated and tried to fix this as follows:-
Seagate 250Gb disk in four partitions, C,D,E,F. Using a partition tool confirms that the active and primary partition is C. The files on all the partitions are all visible using file explorers on bootable recovery CDs (ERD Commander and HIRENS). I have been able to back up the important data. The operating system files are on C partition only.
Run disc diagnostic – passed, no errors
Run Memtest86+ - passed
Run chkdsk /f – fixed a couple of errors
Via recovery console on original disk
          Run fixmbr, reboot, not fixed
          Run fixboot, reboot, not fixed
          Run bootcfg /rebuild fixboot. Reboot, not fixed (this is the most recent listed configuration)
Tried repair install from recovery console. Copied files etc, then automatically tried to reboot but stalled at same place.
I have also tried the disk i... Read more

A:Failure to boot, blank screen after POST screen

I would clone the drive, then do a clean install.

3 more replies
Answer Match 86.52%

I am asking this for my mom because she cannot get on her computer at all anymore. First of all she has a Gateway GT5014 media center. Her problem is that her computer has a scrambled screen. At first it was a now and again thing. She could shut it down and wait a bit and usually it would be ok for a while. When first turning it on the screen is fine and you can read the words that are coming up before windows opens. That tell me the monitor should be fine. It seems when windows should be coming up the screen goes scrambled. I personally thought it might be something with the videocard. We attempted updating the video driver and it seemed ok for a few days before she left on vacation. She now claims that shortly after she started using it again, it went scrambled. And hasn't been able to get it back up. I tried looking this computer up on the net to make sure it has a videocard and is not running off the motherboard with no results. Mainly because some of the terms and abbreviations they use now are past my level of expertise. I would take it out from under her desk and take the cover off just to look at it but it is hooked up to a ton of stuff. 2 printers, a scanner, the cable modem and well to put it lightly a mess of wires. Plus to add to that it is in the desk next to her knee. Yes, in a little covey that is barely wider than the computer itself. So basically getting the darn thing out and everything sorted is going to be a royal pain. It will pull ... Read more

A:scrambled screen

I would take it out from under her desk and take the cover off just to look at it but it is hooked up to a ton of stuff. 2 printers, a scanner, the cable modem and well to put it lightly a mess of wires. Plus to add to that it is in the desk next to her knee. Yes, in a little covey that is barely wider than the computer itselfLint and dust equals overheating

5 more replies
Answer Match 86.52%

Hi. I would like some help to know what's wrong with my computer. About a week ago, I turned it on and the screen was all scrambled and nothing was responding. I restarted it, and it booted up fine. Then about 10 minutes after it was at the desktop, the screen went scrambled again and I had to restart it. This kept happening randomly, whether it be every 2 minutes, 5 minutes, 10 minutes or 5 just scrambles with lines all over the screen of various colours no matter what I'm doing or if it's on standby. Sometimes, it just cuts off from the tower and restarts. Since this issue occurred and me having to constantly restart it, there has also been a chainsaw-like sound coming from the tower as well. I don't know if it's the fan or power supply or what. Also, I don't have a graphics card at the moment since it died a while back so I'm using the integrated graphics from the motherboard. Any help will be appreciated. Thanks.

A:Scrambled PC Screen

What are your full system specs (OS [32bit or 64bit?], CPU, amount of RAM)? What connection are you using to your monitor (HDMI, DVI, VGA, etc)?

25 more replies
Answer Match 86.52%

All of a sudden after i got home and turned on my computer, I seen that the my screen is scrambled and the top fourth is all gray. I also go on the support page and they ask me for my serial number . I put it in and it tells me its not a valid serial number. I triple checked and tried with and without spaces and it will not let me proceed. Please help!

A:My screen is scrambled

My model is a G50-45 laptop

2 more replies
Answer Match 86.52%

Hello everyone.
I just bought myself a new desktop, with following configuration
1. Motherboard Asus B85m-g
2. Intel I5 4590
3. Video card Sapphire Radeon R9 280 3g GDDR5 384 bit Dual-x Boost OC
4.Memory Corsair Vengeance 2x 4096 1600 Mhz
5. HDD seagate 1 TB and SSD Kingston 120 GB
I use both DVI slot and HDMI slots for video cards with 1 Samsung monitor and 1 samsung big lcd screen as secondary display.

I have the following problem with my pc:
Each time I start the PC FRESH, after about 2 minutes my image gets scrambled like in the uploaded picture.
The weird part is that it does this only once (maximum twice) when I start my PC fresh.By fresh I mean like after it hasn't been used for at least a few hours.After this happens, I have to reset my PC and then it won't happen anymore for no matter how long I use the pc, until I shut it down and I start it like next day again
Thinking at this, my belive is that it does this because of the videocard when it is COLD, when it gets a little HOT it will not do this anymore.
Can anyone help me solve this problem?
Thank you !


A:Screen gets scrambled.

10 more replies
Answer Match 86.1%

Turned on my Asus netbook and just keeps restarting, so it wont get any further than the windows loading screen.

has been working fine for at least a year and have made no changes to it.

Also will not let me go into safe mode, so cannot do anything!

pressed f2 and tried rebooting, this made no change..

not sure what to do.. dont know a huge amount about computers!

any help would be much appreciated!



More replies
Answer Match 85.68%

I have been having a frustrating problem every time I awaken my computer from sleep mode. When the screen powers on, it is scrambled. One thing I have figured out, is if I fold the screen back down and then reawaken my computer, the screen appears fine. However this is not normal, nor should it consistently occur. I do not want to do any type of reset or partial reset as I have done that already which only temporarily solves the problem (and I lost all my desktop personalization).

Is anybody else having this issue? How do I fix this?

I am running Windows 8 on a Toshiba Satellite L875. My computer is four months old. I have never dropped/banged/etc the computer. There has been no water, temperature, or any other type of external damage. My anti-virus software (Kaspersky) tells me my computer is clean. I have downloaded all of the updates for my computer.

A:Scrambled Screen After Hibernation

Welcome to Windows 8 Forums! Can you take a pic of this happening with a hand held device or something? Let me see exactly what it looks like.

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Answer Match 85.68%


Recently I've been experiencing frequent BSOD, usually within a few minutes of turning on the computer.

Usually the screen scrambles for a few seconds, or just freezes, before I get BSOD.
I've attached photos of what it looks like scrambled, and the BSOD.

Additionally I've noticed that launching Chrome tends to immediately trigger the BSOD, although I've had the BSOD when Chrome wasn't running.

I thought it might be a memory problem, so I ran memtest and it came up clean. Any help would be welcome!

Here are my specs:
64-bit Windows 7
Asus M4A785TD-V EVO motherboard
AMD Phenom II processor
Radeon 5770 graphics card
Antec Earthwatts 500W power supply

Thank you!


A:Scrambled screen then BSOD

9 more replies
Answer Match 85.68%

Alright after doing as much troubleshooting as I know how, I'm hoping someone on here knows how to help me!

tldr: I am having issues with the screen being jumbled(Pic below) I have tried testing everything(details below) and don't know where to go from here.

Let me start by giving you my system then I will go into the problem. This is going to be a very long post, I have been troubleshooting myself for the past 4-5 days with no luck. I am going to post in as much detail as I feel necessary to explain the problem and what I have tried.

OS: Windows 7 Home Premium SP 1
CPU: i7-3820 @ 3.6GHz
CPU Cooler: Corsair H100i - Push-Pull setup
MOBO: Intel DX79SR
RAM: G.Skill Ripjaws Z 4x4 Gigs
SSD: Crucial M4 CT064M4SSD2 x2 in a RAID0
HD: Seagate Barracuda 320 Gig
Video Card: Asus GTX 560 Ti
PSU: Rocketfish 700 W

It started a few days ago. I got a random blue screen, didn't think much of it as its the first one i've had in a VERY long while. The problems progressively got worse, the blue screens started to come more often and the computer would freeze without any warning. The one night I left it on it blue screened 8 times in about 2-3 hours.

All of the dumps it put out are found here:

During all of the blue screening I noticed something weird with my processor temps. Normally I sit at 38-40*c at idle. Some of the times the computer would restart it would sit at 60-66*c and wouldn't ever drop. Few rest... Read more

A:Windows Screen Scrambled

Can't seem to find where to edit my first post. The last stick of RAM hadn't quite finished its second pass when I made the post. The last 2 sticks of RAM took considerably longer to test and the CPU was a lot hotter. Again not sure if thats because my cooler is going bad(dont have another to test with) or if its a sign the RAM is bad. None of the 4 sticks showed any errors.

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Answer Match 85.68%

While I am using my laptop the screen will randomly copy a small line over and over again shifting each time to create diagonal lines across the screen. The computer is completely frozen and I have to use the power button to shut it down. I tried to isolate what triggered it but it seems like it just happens. Sometimes I can run it for ten or fifteen minutes other times it scrambles at the logo screen.

I should say that I have had problems with the computer overheating in the past and had to send it back to HP for repairs twice when it wouldn't boot up. I'm not sure how it was fixed and I'm not sure if its related to this problem.

A:Vista Scrambled Screen

Sound like a bad Video Card. I don't think there is much advice we can give you on this. It does seem like the onboard video card (gpu) is overheating.

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Answer Match 85.68%

Please Help!

I have been getting BSOD's due to Kernel Data In-Page Errors and also a scrambled screen - followed by a crash and restart due to I don't know what. It varies from once or twice a week to several times a day.

I have run Kaspersky Rescue Disk, AVG, chkdsk and every other fix known to Google. I believe the In-Page error may be due to a hardware issue bit it is beyond me to identify it.

My system is a Toshiba notebook A200, 3 years old. The OEM OS was Windows Vista which I upgraded to Win 7 (purchased the upgrade disk) about 5 months ago. It was a couple of months after the upgrade to Win 7 that the problems started. I have tried everything within my limited knowledge to fix it.

Now my wifes 2 year old HP notebook has started doing a similar thing about a month after I upgraded that from Vista to Win 7.

The data files are attached. I'd greatly appreciate any advice here as I am about ready to take the sledgehammer solution.

Thanks in advance.

A:BSOD, Scrambled screen ... Help!

Hi, MrMac; welcome to the forums. I'm sorry you are having problems. Your problems are hardware/hardware related. For future reference, always do a clean install rather than an upgrade when ever possible. Upgrade installations often have problems.

Error code 9F, DRIVER_POWER_STATE_FAILURE. Caused by a device driver.

Error code 7A (2X), KERNEL_DATA_INPAGE_ERROR. Usual causes: Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack.

Error code 23, FAT_FILE_SYSTEM. Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure.

Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x83049000 PsLoadedModuleList = 0x83191810
Debug session time: Sat Oct 30 21:31:53.835 2010 (GMT-4)
System Uptime: 4 days 22:29:16.708
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
0: kd> !Analyze
* ... Read more

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Answer Match 85.68%

Also getting "video hardware stopped working and was recovered"

Have already replaced video card, cleaned RAM with eraser, memtest good for 8 hrs.

Any input greatly appreciated....

Can't get Windbg to recognize symbols I downloaded either >< (I'm new to it)

A:Blue/scrambled screen

"video hardware stopped working and was recovered"... This is a video driver problem. What is your computer's make and model?

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Answer Match 85.68%

About a month and a half ago i started have trouble with my pc. When I would play the screen would get these tiny lines verticaly accross the screen. If i tried to countinue what i was doing it would get worse until you coulnt see what you were doing. I had an ati radeon 9500 pro and it was to weak so i decided i could use this as an excuse to get a new card. I got the ati all-in-wonder x800 xt installed it by the book and and the same thing happened only worse.

I tried reinstalling the drivers many times, made sure all fans were spinning, Updated the bios on my motherboard, swithced the screen and tried the card in another pc where it worked flawlessly. Those didnt work then the next day it just started to work and didnt mess up for a full month until yesterday. I shut down my computer for an extended period rather than just a restart, which is what i think caused the problems to resurface. It always randomly happens to. It may happen on start up or it may happen 5-10 min after the desktop has already loaded. But it will always happen within 15 min. I can still here the sound if i was doing something though. The psu tends to act up now also.

This is what it looks like:

on loading screen

on the desktop

The desktop pic should be brighter. The lines are white.

A:Random Scrambled screen

What size power supply do you have? The X800XT probably eats more power than the 9500, and so that could be why it's worse with the new card. If the power supply is not the problem, I don't know what to say.
Hoping to help.
BTW welcome to TechSpot

4 more replies
Answer Match 85.68%

I've learned that long posts are usually unanswered and short posts lack information. I'll try to write in moderate length, but in case I do not succeed, please read through, as this is a very important matter.

My 6-year-old PC has always been prone to heating issues. It came as no surprise that, this morning, after a 20-minute browsing session (a piano lesson and a round of mahjong; if details need be stated), it showed the peak signs of overheating. These being crashing, restarting, crashing again, BSOD, and an inability to boot to desktop.
I had seen minor symptoms of the issue a few days before. The symptoms were that 'Rage' - a game I ran at 60 fps and 1080p before, plunged into frequent fps drops and stuttering. It was only this morning, that the crashing began, and I took up the task of cleaning a computer that has been uncleaned for no more than three months - I dwell in a rather dusty habitat, so this is not too uncommon.
After a quick sweep-through with a clean brush and a vacuum, I started it up again. The results were unpleasant. The computer froze at the windows logo and there were blue bars all over the screen. I realized I must have left something unhinged, as this was not an existing issue prior to my attempt at cleaning.
I opened the lid, took out the video card, gave it another sweep and put it in for a second time.
When I started the PC again, it made a short, low, mechanical clicking/scraping sound, which repeats at seemingly random intervals... Read more

A:Scrambled screen, freezing

This sounds like a hardware issue but I'm not sure which component exactly.
If you could follow these instructions then it'd be helpful as identifying the blue screen should give us a big tip on the cause.

3 more replies
Answer Match 85.68%

New to the board, nice place.

I got a new Dell Windows Media Center computer in 11/06. Ever since I got it, it's been doing this. Basically to sum things up, I'll just be sitting here doing my thing on my computer, and suddenly everything jumbles. Or even after I come back from not using it for a while, it'll still do it. The start bar goes to the top, my aim buddy list goes to the opposite side, some icons disappear, majority of the screen turns white, etc etc etc. And it's not always the same every time. It's the goofiest thing I've seen. It just forces me to restart every time.

I know it's not the monitor and/or the cable, because when I press a key or click, things jumble around again. I have talked to Dell over and over and over again. Eventually they changed the motherboard. Sweet, no more problems. Oh wait, yeah there are.

So it has to be software, right? Or do I have a bad graphics card? I've ran all the bios tests, reinstalled windows, downloaded every driver, and completed every Windows update. This is starting to get extremely old.

Hopefully someone out there can help me out. I'll give you a dollar

A:Screen Suddenly Goes Scrambled

Is the warranty still valid? If so, try to get a new computer from Dell.

12 more replies
Answer Match 85.26%

Hey everyone!

So I have been having problems for a while with my Toshiba Satellite laptop. I have been receiving the infamous "blue screen" error which restarts my computer. I can still start my computer and go on for a while until multiple errors pop up (not all at once) they just take turns restarting my laptop.

So to get to the point, I am receiving these errors:




There might be more but off memory (haha get it?) thats all I can remember. I am guessing its the RAM but don't wanna buy new sticks if I'm completely wrong.

Oh and I have also run check disk, memory diagnostics, scanned for viruses, deleted "washed out" drivers and god knows what else. So any help would be appreciated.


A:Blue Screen Error. Restarting Laptop fun! Any ideas

Bad RAM can often cause weird fluctuations in the kind of errors your getting

Good luck

Oh - I didn't see the whole post.. Sorry ^^;

WMI didn't find any errors in memory???

The PFN Corrupt Error you are getting points to bad RAM or Hard Disk Read/Write problems. Either way its not looking good.

19 more replies
Answer Match 85.26%

I'm having probs with my Laptop. I was listening to music then a blue screen popped up saying 'your computer needs to restart to protect files'. After restarting it went to another blue screen and a message said Windows Check disc needs to check your computer and files. It went through 3 different process and at the 3rd part of the Checkdisk it said it was deleting various files/folders but it froze for over an hour, so I just restarted the laptop. Upon restarting it went to the black screen which says 'Safe Mode, Safe Mode with Command Prompt' etc. I pressed 'Last Known Good Configuration', it went to restart but said Unable to Boot, Internal HDD error, and then went back to the F8 Options screen. I then try every option but upon getting to the Windows XP sign when loading, it just restarts and goes back to the F8 Options screen. When it's loading up I tried F12 Options also but nothing works. Once it did say something about the Bootable source and the options were Internal HDD, Floppy, DVD/DVDR etc, but I have no idea what has happened. I'm a student and broke, otherwise I would take it to a computer repair shop. Any suggestions would be greatly appreciated!

It had protection from Avira AntiVir and all up to date service packs etc

A:Laptop won't load, keeps restarting and going to Black F8/F12 Options screen

All of the above is pretty good evidence that your HD is in the process of permanently failing. If the data is of value to you, your sole focus should be data recovery & preservation. The more you use a failing HD, the less-likely you are to recover any data.

The easiest/cheapest way to recover data from a failing laptop HD is to remove the HD from the laptop and connect it to a desktop and copy the data over to the desktop. You can copy single files & folders, or you can image the whole drive using software like Easeus. The second option is best (if the failing HD will let you do it), because after you buy a new HD, you can import the copied image to the new HD and have your computer (hopefully, if there is no system file damage) all ready to go.

Otherwise, in addition to the cost of the HD, you are also looking at reinstalling XP from scratch, which is it's own special bag of problems.

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Answer Match 85.26%

Screen goes blank after the "Windows XP Home Edition" comes on. At first, it looks like a normal boot process. The indicator bar below the logo is moving. But after the screen goes blank, it does not reappear. The hard drive is still running, the audio is still working, but still no screen. Raster is visible, but no text or any other video. Works in safe mode, even tried to restore to a day that is was still working, but still no go. FYI- this a Dell Inspiron 8200. Would appreciate any help or leads before I using the system restore CD.

A:Screen goes blank after xp home edition screen

Probably your resolution is set incorrectly. That's the only thing I can think of.

3 more replies
Answer Match 85.26%

I was trying to remedy the "plugged in but not charging" problem, clicked on something in the power section in a screen that came up after clicking on the power icon, and the screen went blank. I tried re-starting. I removed the battery and AC and held the power button for 30s. No change. When I power up, everything seems normal until the Lenovo splash screen comes up, the spinny dots start going, then the screen goes blank and stays blank. If I pull the AC, the screen  blinks on for 0.1 second before the machine dies. HELP!

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Answer Match 85.26%


When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?

EDIT: Nevermind managed to fix it, the VGA drivers were corrupt

A:Screen goes blank after windows splash screen

cookiemoose said:


When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?Click to expand...

I'd say that faulty install was probably to blame. If you haven't already, try going into Safe Mode and doing a system restore (if you're using XP). Otherwise, I'm not sure at the moment.

6 more replies
Answer Match 85.26%

I was trying to remedy the "plugged in but not charging" problem, clicked on something in the power section in a screen that came up after clicking on the power icon, and the screen went blank. I tried re-starting. I removed the battery and AC and held the power button for 30s. No change. When I power up, everything seems normal until the Lenovo splash screen comes up, the spinny dots start going, then the screen goes blank and stays blank. If I pull the AC, the screen  blinks on for 0.1 second before the machine dies. HELP!

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Answer Match 85.26%

hello everyone
When i turn on my coputer it goes up to my windows boot screen where the bars move than after that the screen goes blank. I havent made any changes and it was working fine just before it. Does anyone know what i can do.

A:screen goes blank after windows xp boot screen

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Answer Match 85.26%

When I try to run any full screen application, my screen goes blank. The computer does not freeze, in fact the application keeps running normally; there is just nothing on the screen.
I'm using a notebook with a Radeon 9700 mobile video card. Anyone ever seen a problem like this?

A:Screen goes blank when I run full screen applications

Oh and I ran DXDiag. It worked fine until it got to the full screen test. When it tried that, the same problem happened. Screen went blank and there was nothing I could do. Had to restart the computer

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Answer Match 85.26%

yo, iam working of a friends laptop as hes having problems...

its a dell xps m1330 on visa

like it says in the title, after the splash screen its just a blank screen with the mouse there. no reply from ctrl + alt + delete, or the mouse or any other keyboard button for that matter.

tried safe mode and it does the same, he managed to get the recovery window up and do its check but it came back with nothing.
+ no vista disk!
any ideas?

A:Vista Blank screen after splash screen!?

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Answer Match 85.26%

I think this is the right place to put this.

So I have a friends computer here. It boots up seemingly ok, but after the windows splash screen in goes blank, but a black screen, but the screen is still on. You hear the fans spin up to full speed for a bit, and everything then sounds like its running fine....just no picture

So i did some googling and I found another person with the same issue and it was caused by a faulty video card. So I put in a crappy video card i had laying around. Still get the same issue.

Next I tried booting to the last know good configuration. Same issue.

So i tired booting in same mode. I hangs on Windows\System32\Drivers\Mup.sys

If it helps the video card that was in there i think is a GeForce MX4000.

I do know its a Windows xp home system

Only other thing I know is its a custom built machine. It was running fine until a few days ago. My friend says he thinks the machine has over heated 3 or 4 times in the past.

Hope someone can help.


A:Screen goes blank after windows splash screen

Was the computer recently updated with a new service pack?

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Answer Match 85.26%

windows 7 ultimate x64
OEM version (cyberpowerpc)
PC built ~June 2010
returned to OEM for repair to cooling system June July 2010
PC has never booted cleanly
numerous efforts to fix this on my own (clean windows installs, removed OC, latest video drivers, latest bios) nothing has worked so far.

A:Blank screen after windows screen symbol

There are at least 45 to 50 updates available for Win7. Please update Windows from Windows Update and see if that fixes your issues.

Once that's done, please resubmit the reports and we'll see what we can extract from them then.

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Answer Match 85.26%


At this point I would only like to know everyone's opinion on whether I may be infected with a virus of somekind.....

Here is my problem:

After running Chkdsk yesterday my computer loaded the windows splash screen and then went blank. I am not sure if these two events are related. I can here the startup sound. My mouse does not show up and alt-tab or ctrl-alt-del does not work as other google searches have suggested.

Safe mode works fine.

Running with the video card driver disabled works fine.

Running either my main video card or my onboard video card with the driver installed causes a blank screen. I have dual monitors.

I have ran malware bytes and it finds nothing.

Here are some other strange symptoms:

Firefox beta 4 recently stopped loading with error 0xc000007b

IE (32bit) recently started downloading html sites instead of loading them, though this doesn't seem to happen in safe-mode. The 64-bit version worked fine.

In safe mode when help pops up I get the error "unable to download / from windows"

Windows update also doesn't seem to even open in safe mode.

As stated before, at this point I would like to know everyone's opinion on whether I may be infected with a virus of some kind, or if it may be a different problem such as a corruption in windows. Thanks

A:Blank screen after windows 7 splash screen

Hello and welcome to TSF.

Windows 7 has a very robust System Restore. Have you tried invoking System Restore? You can access System Restore from the Advanced Options menu by pressing F8 during startup, selecting Repair Your Computer from that menu, select the keyboard layout, then choose System Restore from the System Recovery Options screen which appears. Choose a restore point before the issue arose.

System Restore - Windows 7 Forums

If you're able to perform a System Restore, post new logs from DDS as this one shall be closed to place you in the queue.

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Answer Match 85.26%

i have just got a graphics card it is a verto nvidia ge force fx . 5200 pci 128 mb ddr garphics card and when i plug the monitor plug into the vga port on the back of the garphics card like it says in the instruction manual and then turn my computer on it goes up to the windows xp loading screen and then the screen goes permently blank, the ram on the graphics card is ddr and the ram on my computer is sd does this matter aswell

A:blank screen after windows xp loading screen

9 more replies
Answer Match 85.26%

Okay we were hooking our laptop up to the TV to watch hulu on it. Somehow I think we are stuck on the second screen because we can move the cursor and drag icons and stuff over to it. I don't know how to get back to the first screen. I can try to explain more if nobody knows what I'm talking about.

A:dual screen problems, blank screen

Hello and welcome back to TSG.
Before we proceed on this thread, may I point out to you that you previously started this thread on 5 October
After assistance from one of our Malware experts DFW he posted on 15 October in his post 24
This should stop all the redirects, please check and let me know.Click to expand...

YOU have never responded.

On the 13 October you started this thread
You responded just once, on that date. With this reply
What will happen when I do this and how do I get back that driver?Click to expand...

However further advice was offered and you never replied.

It is really not acceptable to start threads and not see them through to a conclusion, or at least to post that you no longer require help, if that is the situation.

May I ask for your co-operation in this matter.

When you do reply, I feel reasonably certain we will be able to assist you.

Thank you for your understanding in this matter.

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Answer Match 85.26%

Our organization requires Laptops to be Encrypted with a PIN #. One of our Laptops is giving me trouble. I have Bitlocker turned on and fully encrypted and have require Startup PIN with TPM in the Require additional authentication at startup in GPEDIT. I also have the Enable use of Bitlocker Authentication Requiring preboot Keyboard input on Slates enabled. When turning on the Laptop Bitlocker comes up with the light blue screen where you enter the PIN but the screen is blank. It doesn't say Bitlocker or have a box to enter the PIN #. Now I can just type the pin # and press enter and it works and loads windows as normal. I obviously can't give this Laptop to a user like this.

Anybody have any suggestions as to a resolution to this issue.
Thank You.

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Answer Match 85.26%

btw, I did do a search and looked through a ton of the posts but couldnt find this specific problem... and in fact I know a way to fix it when it happens.. but I'm more concerned with preventing it from happening...

Heres the setup: 50 computers all exactly the same (hardware/software):
Dell GX748 (i think thats the #)
Windows XP sp2
ATI x300 (i think - Regardless of the exact video card, it uses the ATI Catalyst control center...)

Ok, so i come to a computer - its past the point of screensaver to where windows "turns off" the monitor.. I try and get back in, but the screen remains blank, and is not responding. I'll hold the power button to shut it off, restart it... It will go through the start up process (dell splash, bios info, etc, windows loading screen) then BLANK, and unresponsive.. Now after shutting it down again, i will be prompted about how i want to start windows since it did not start normally.. I'll do safe mode and get in just fine.. The fix is to go to display properties and change the resolution & restart... after that windows starts normally!

So why is this happening?
** I know its not responding because, for one, there are no beeps when there should be (trying to press random buttons while the station is not logged in - CTRL+ALT+DELETE to enter password box), and pressing the power button does not shut it down as it would @ the login screen..

A:Blank screen after Windows loading screen

If System Restore was enabled, run it from the task manager.
File > new Task > %SystemRoot%\System32\restore\rstrui.exe
Download this free utility and boot with it To check the ram ....

Have a look Desktop or No Desktop After Logon to Windows 2000

3 more replies
Answer Match 84.84%

The laptop will go into screen saver if no activity for about 10 - 15 seconds, after which the password has to be entered.  I have set no shut down ,but it still goes into screen saver

A:goes into screen saver in 10 - 15 secs

You did not indicate which operating system you are on, but this should work on most.
1. Go to "Control Panel" and select "Personalization".
2. On the bottom right of the window, click on "Screen Saver".
3. Select an appropriate "Wait" time and whether you want to log in when it resumes from Screen Saver.
4. Click OK and you should be good

1 more replies
Answer Match 84.84%

I have a Sharp laptop with Pentium - while my daughter was playing a preschool game today, the screen went blank, and I was unable to revive it. I have tried rebooting (a hundred times!!!), hooking up an external monitor, etc.

The hard drive seems to be running (by sound).

Any suggestions?

A:blank laptop screen

You mean no picture on LCD or on the external monitor?

About the only thing that you can really try is taking out the battery and powering via AC. Also check to see if the machine has a "reset" button on the side or bottom.

Get free stuff and help out a poor computer tech:
LarryCore begs for money

1 more replies
Answer Match 84.84%

Hi I am having this problem with my HP Pavilion ze4900 laptop.
The screen is blank when I power it on.
The fans spin, there is no POST, the HDD light doest go on but sounds like it is working, and there are no beeps.
The CD drive spins once normally when I turn the computer on, but seconds later it starts to spin then stops.
Very strange problem. I did not make any changes to the computer at the time. No hardware or software changes.

Any ideas on how to solve this problem?

A:Blank screen on Laptop.

16 more replies
Answer Match 84.84%

NEC Ready 120LT Laptop

1. I plugged in the power cord from the computer into the electrical outlet. The Power Status LED came on. The fan sound came on. The screen was blank. I pressed the Power button; still the screen was blank. The Hard Disk Activity LED (I checked and made sure the Hard Disk was in place and secure) also, did not light up. Nothing happens. Screen is blank.

Attempts at troubleshooting:

1. The hard drive is good. I tested it in another Ready 120 LT of a co-worker. It works fine.

2.I tried pushing the Clear CMOS Button. I made sure as stated in instruction on page 2.4 of the Ready 120 LT Users Guide, that I " Turn off the computer, remove the battery, disconnect the AC adapter and press the button once again." It says, " there is an access hole in the compartment cover. To press the button, use a paper clip or pen point to push it."

3. Once this was completed, I plugged in the power cord from the computer into the electrical outlet. The Power Status LED came on. The fan sound came on. The screen was blank. I pressed the Power button; still the screen was blank. The Hard Disk Activity LED (I checked and once again made sure the Hard Disk was in place and secure) also, did not light up.

4. Is there some reason when I press the Power button the computer won't screen won't come on and Windows 98 start playing?

5. Any suggestions and help would be greatly appreciated.

A:Laptop with blank screen

COuld be that the laptop has met it's maker. Could be any number of things causing it....power problem internally, dead CPU. Have you checked the battery out? Take it out completely and then try the external AC adapter.

3 more replies
Answer Match 84.84%

I was playing a game when the screen on my laptop went blank/black and did not come back on.  I shut it down with the power button and tried to restart it. The fan comes on, but the screen stays black, with no error message.  White code lights next to Caps Lock and number pad blink approximately every 4 seconds (16 times per minute), otherwise, there is no no set sequence to them, and they stay white, never red.  It does this with or without the power cord attached, so I've been told (by Staples) that it is not the main battery but that there could be a smaller battery inside that needs to be replaced? However, I wanted to check here before having anyone open it up. Thanks very much for your time.   

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Answer Match 84.84%

I use my Laptop to surf the Web on my Samsung LCD TV. Last week I reformated my HD and reinstalled everything (XP2) (Anti Virus) (Adaware) and set a restore point. Tried then to put the display up on the HDTV and blank my monitor screen. Had to first load the ATI drivers for the Mobility M10(? like a ati 9700 pro) Vid card. Finally got the screen to show where you disable/enable the Laptop Monitor and the TV Display but for some reason it was extending the desktop to the HDTV not cloning. The TV Display enable was greyed out. Somehow I clicked where I shouldn't and now I have NO DISPLAY.

I can cycle with the F5 key to a completely black screen to a grey screen but NO Display.

Tried Safe mode. VGA mode but no screen display.
Tried Safe mode to last known good configurtation, but no screen display.

Came here hoping someone knows a fix before I spend three hours reloading XP1 to XP2 and all the MS fixes in between.

Thanks in Advance for any help replies!

A:Laptop screen blank

6 more replies
Answer Match 84.84%


I have a 1 year old Gateway laptop model NV52. For some reason, every now and then, my mouse stops working, then the screen goes blank. Most times it's black, but I have seen it turn other colors. At that point, nothing will get me out of this except holding the power button down until the computer turns off. When I restart it, everything seems fine until it decides to screw up again. That might be a few hours, a day, a week, I never know. I've had some issues with the battery on this computer, and they're supposed to be sending me a new one, but this problem seems to occur whether I'm on battery or plugged in.

I've resolved some issues with your helpful staff in the past, but I'm not sure whether this is a hardware, or a software issue. I'm sending you a "highjack this" scan. I don't know if you'll be able to tell anything from that, but if you need any other information, just let me know. Thanks, in advance, for any help you can give me here.

Here's the scan :

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:04:52 AM, on 12/30/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Program Files (x86)\CyberLink\Power2... Read more


Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the ... Read more

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