Tech Problem Aggregator

Outlook Express "From" message header

Q: Outlook Express "From" message header

Outlook Express 6 on Windows XP Home SP 3 messages have a "From" header, and there my email address is displayed. Due to this, it often happens that my just sent emails come straight back to ME! Is there a way to remove this "From" header, or is it there by default?
Help please anyone?

A: Outlook Express "From" message header

Open OE
Click on "Tools"
Click on "Accounts"
Click on "Properties
Remove the Reply Address field (with your email addy in it)
Apply Ok

Test again

6 more replies
Answer Match 103.32%

ok, so I cleaned up all the old programs that I do not use any longer and deleted them from the control panel, add/remove programs, rebooted and about a day or so tried to open up outlook express. the program opened up but I can not "Expand" an email by double cliking it OR I can not even reply to an email as I get the attached screen shots of the error messages I recieve.

I did have this problem a while back but for the life of me I can not remember how it was corrected.

are you able to assist?

thank you

A:Outlook Express - Not working, "Address book not found" message

16 more replies
Answer Match 102.9%


I use the "Outlook Express" for my email for years, no problem.
I had been using ISP for my email server and have my own email account set up, so far so good.
I had checked the box "delete from mail server after deleting from trash" and it works out just good. This is because, no need to log-on the mail server each time to clean up the read emails by hand, this way could release enough space for receiving email. Is because the ISP charge on over-quota space for emails, or just will block excess emails over the allowed space.
The problem started, when a friend told me could set the email folder away from the hard-drive C, I set it as per his suggestion. Then, the "auto-cleaning function" stopped performing.
I asked the ISP and was told because "Outlook Express" is designed by Mircosoft Inc. so they could not help.
Then, I set it back to the "defaulted folder", but the function could not be recovered.
This is quite annoying that I have to log-on the email server and clean up the emails daily by hand.

A:Outlook Express "Auto Delete" message problem in the mail server

This thread was posted on 3-Mar-2010, and were read by almost 100 visitors.
Is it really NOBODY could tell how to solve this problem ?
Then, this is really a big problem !

3 more replies
Answer Match 102.9%

Hello tech helper(s),

Thank you in advance for your assistance. I am running XP on a vanilla PC, and have installed IE 7 and Outlook Express 6. I updated IE 7 just last night, to make sure that that is all in order.

All works except for one thing, and it's so frustrating! When I am in Outlook Express, with my Inbox populated by many messages, and I try to do a "Find Message" on that folder, all that happens is that I get a blank results window, regardless of what search criteria I select.

I searched the forum and found one relevant message from long ago, but the answer to that message is not helpful to me.

I've tried various antidotes. I could try to re-install Outlook Express, but doing so seems challenging. And I fear losing my Inbox messages altogether if I do that.

If you can give any advice, I'll appreciate that. In fact, I'm so desparate I'm willing to pay for some effective help.

Thank you,
Raymond Barglow
Berkeley, CA

A:Outlook Express 6 "Search Message" Fails

8 more replies
Answer Match 102.9%

Hello: I have this problem quite often when downloading my email through Outlook Express. It always occurs at the start of the day, never during the day, although I do “Send/Receive” dozens of times a day.

My email appears to download normally, but then I get this error message:
<<Message number 1 could not be retrieved. Account: '', Server: '', Protocol: POP3, Server Response: '-ERR Can't open the message file - it's gone!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD>>>

Sometimes this message is followed by several more, beginning “Message number 2 could not be retrieved ...” and so on.

I know for sure of at least two recent emails which have been sent but which I’ve never received. Could this be why?

I have three questions:
1. What is this and can I fix it?
2. Can I stop it happening again?
3. Are the emails which couldn't be retrieved lost forever? Or is there any way I can read them, or at least find out who they came from, so I can ask for them to be re-sent?

(Actually, that’s about five questions, but what am I - a statistician?)

Many thanks for any help - what a great site this is.

A:Solved: Outlook Express "Message could not be retrieved"

14 more replies
Answer Match 101.64%

Does anyone know what it means when messages in the Sent Mail folder in Outlook Express have a header line "This message is being Watched"? This appears in a beige bar above the "From" line in the email. All my emails prior to 12/2/01 show this message, and none after that date show it -- and of course the Microsoft help site provided absolutely no information.

A:Outlook Express "watched" message

From a newsgroup thread:

"From outlook express' help:

In both mail and news, you can watch a conversation that is of particular
interest you. A conversation is an original message and all its replies.

In your Inbox or newsgroup message list, select the conversation you wish to
watch, and on the Message menu, click Watch Conversation.
If your message list's Watch/Ignore column is turned on, the watch icon
will appear next to all the messages of a watched conversation.

You can customize the color of your watched messages to make them stand out
better. Click the Tools menu, and then click Options. On the Read tab, at
the end of the Highlight watched messages with the color line, select the
color you want, and then click OK."


3 more replies
Answer Match 97.86%

Hello guys, the last week I've been strugling with these nasty BSODs. At first I thought it was my HDDs as ntoskrn.exe somewhat hinted towards that from googling it. My HDDs have been causing a lot of trouble earlier as well due to their somewhat long years of service. However, I've recently reformated my computer and installed W7 on a brand new Corsair Force GT 120GB SSD hoping the BSODs would go away, they didn't.

I googled BSOD and I stumbled upon this forum and I thought I'd give it a try. I'm somewhat desperate, as I need my computer working for both work, school and amusement.

I've been trying to run Memtest in order to test my memory but without any results. I'm also currently running on only on 4GB chip instead of two, to see if the problem still exists. Also, without any results.

This is the second time I'm writing this thread btw, I was just about to post it and my PC crashed.

Here is my two logs + dxdiag (last crash didn't generate a log oddly enough).

Here is additional hardware/gear that I use:

Razer Megalodon 7.1 Headset
Razer Naga
Logitech G19
Logitech C920 (Webcam)
Corsair 750W PSU

My temperatures are also good. Both CPU and MB idles at around ~25. GPU's all good too. I'm also using a Corsair 650D chassi with dustfilters at both air-income so dust is minimal. On top off this, I use airpressure to clean away dust somewhat regularly and I also did exactly this 2 days ago when I reinstalled the pc.
... Read more

A:BSOD - "Memory management", "Bad pool header", "ntoskrnl.exe"

Are you over-clocking? Is the bios set to its defaults? Is the SSD set on a SATA 3 port in AHCI mode?

5 more replies
Answer Match 96.18%

mugels, thank you

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Answer Match 96.18%

I do not know what I did. When I opened a message it open it "Message"; now it opens in "File". How can I get it back to open in "Message"?

A:Outlook 2016 - Message opens in "File", not "Message"

If you minimized the Ribbon, this caused it. Open a message and maximize the ribbon.

1 more replies
Answer Match 94.08%

I accidentally touched something in my 2010 outlook inbox that changed the headers. The "Subject" header disappeared.
Can you please tell me how to change the Inbox headers to say: From, Subject, Received Date.

Right now, it just says From and Received.

Thank you!

I have Windows 7 and Microsoft Office 2010.

A:How to Add "Subject" Header to 2010 Outlook Inbox

Hi welcome to the forum.
I would usually telle people to RTFM (look it up)
But OK, Right click on the header and choose "View settings" and the Columns.
You could also try usign the Help function.
Good luck

2 more replies
Answer Match 94.08%

Hi guys, I got this problem recently with my Outlook 2003. Previously i am using a IMAP account for my 2003 but recently i had add another MS Exchange Server account into the same profile and this where the problem start. I need to do this because I will need the IMAP users to have access to the Global Address List.

Before whenever i print the my email, it will always show my name on top of the printout, but after adding the MS Exchange Server account, it just disappeared. Tried alots of ways but it just would not work. Can someone help me on this?

Someone on other forum mention that the outlook will go bonker if i tried add a exchange acc into a IMAP profile ..

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Answer Match 93.24%

Hi, I am having a problem with my newer computer, I just got this rig a few months ago and never had a problem until last Thursday. It Blue Screened on me while I was installing ARC GIS 10.1. From then on it randomly crashes. (I have previously installed ARC GIS 10 and never had a problem.)

I keep things updated (windows and drivers) and I do think windows forced through an update earlier that day. I un installed ARC GIS 10.1 and the windows update, didn't make any difference. I have also ran the Windows Mem test and Auslogic BoostSpeed/ Registry repair. I keep getting "Bad Pool Header" and "Page In Nonpage Area" and I can't seem to find something that triggers it. So far it hasn't crashed in Safe Mode without network access. I tried it once with access and it crashed. Currently have windows checking the drives for errors ( I have 4).

I think I attached the proper dump files. This is my work computer so this is kind of causing a big problem. Thanks in advanced for the help!!

A:BSOD "Bad Pool Header" and "Page In Nonpage Area" Runs in Safe Mode

Welcome aboard.

The crash dump you supplied, suggests the display driver failed there.

fffff880`0c995858 fffff880`10018000Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Go to Drivers - Download NVIDIA Drivers, follow option two to search for the appropriate driver for your system automatically, and install it.
Let us know how it worked.

3 more replies
Answer Match 92.4%

I have been getting these "Bad Pool Header" and "System Service Exception" BSODs for about a day now (the "Bad Pool Header" one tends to pop up more often then the other btw). I ran a registry cleaner which didn't work and ran memtest this morning and it showed that my memory was fine. The BSODs tend to occur more often when I am playing a game or running some program that uses a bit more memory but it also happens when I am just on the internet. On the other hand, last night I did nothing but surf YouTube for 3 hours and didn't get a BSOD at all. However, since then I haven't been able to do anything for more than 10 minutes (without being in safe mode) without it crashing, and this morning it completely froze until I turned it off. My OS is Windows 7 Home Premium 64bit. It came preinstalled from the manufacturer and unfortunately I do not have the install disc. The entire laptop is less than 2 years old and there have been no major hardware changes and I have never reinstalled the OS.

A:Random "Bad Pool Header" and "System Service Exception" BSODs

UPDATE: Another BSOD just happened after I left the computer idle for a couple of hours except this one said something about Asdsm.sys.

4 more replies
Answer Match 92.4%

I have been getting these "Bad Pool Header" and "System Service Exception" BSODs for about a day now (the "Bad Pool Header" one tends to pop up more often then the other btw). I ran a registry cleaner which didn't work and ran memtest this morning and it showed that my memory was fine. The BSODs tend to occur more often when I am playing a game or running some program that uses a bit more memory but it also happens when I am just on the internet. On the other hand, last night I did nothing but surf YouTube for 3 hours and didn't get a BSOD at all. However, since then I haven't been able to do anything for more than 10 minutes (without being in safe mode) without it crashing, and this morning it completely froze until I turned it off. My OS is Windows 7 Home Premium 64bit. It came preinstalled from the manufacturer and unfortunately I do not have the install disc. The entire laptop is less than 2 years old and there have been no major hardware changes and I have never reinstalled the OS.

A:Random "Bad Pool Header" and "System Service Exception" BSODs

UPDATE: Another BSOD just happened after I left the computer idle for a couple of hours except this one said something about Asdsm.sys.

1 more replies
Answer Match 89.88%

Hey all, I've gotten a couple blue screens over the past couple of days. I just replaced my GTX 660 with a 960 over the past weekend and received a Bad pool header BSOD on the 9th, then today (the 11th) 2 Reference by pointer BSOD's. I've done some research and it seems to all point to driver errors. My brother just got the same GPU and is having a massive amount of blue screens with slightly different errors. Is this an issue with Nvidia?

Thanks for your help! All req'd info should be attached below

A:3 BSOD's after new GPU, "Reference by Pointer" and "BAD POOL HEADER"

Hello, papasmerf767. I will try to help you, but I need you to do something for me.

Please fill out your System Specs

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs. Please list the as detailed as possible with Manufacturer and Model number. Also, please include your PSU and CPU Cooler.

You had 2 dump files

Arg1: fffffa800c7da570, Object type of the object whose reference count is being lowered
Arg2: fffffa8013ccf3a0, Object whose reference count is being lowered
Arg3: 0000000000000001, Reserved
Arg4: 0000001000000000, Reserved
The reference count of an object is illegal for the c... Read more

3 more replies
Answer Match 89.88%

Hi everyone,

I recently have noticed more and more BSODs. I had this problem about 6 months ago and was able to track it down to drivers that came from Daemon tools. I cleared all that out and it fixed the issue. I don't think these new BSODs are related but they might be.

This seems to be happening randomly. It happens roughly every 2 weeks and early in the morning (1am, 6am, 9am, etc.) but not at a consistent time. As far as I can tell, I am not doing anything or leaving open any specific program that triggers this. There doesn't seem to be a consistent pattern.

I ran the DM Log Collector and uploaded the zip file here. Any help would be appreciated. Thanks!

A:BSOD - Happens randomly. "Bad Pool Header", "DRIVER_VERIFIER"


Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Downloads\MUSICMACHINE-Wed_10_22_2014_142816_61\102214-20108-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`03013000 PsLoadedModuleList = 0xfffff800`03256670
Debug session time: Wed Oct 22 00:31:30.751 2014 (UTC + 6:00)
System Uptime: 6 days 13:12:26.826
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck... Read more

9 more replies
Answer Match 86.94%

Purchased a copy of office 2003 (downloaded from the internet complete with serial number) - loaded over the top of an office 2000 program - loaded no bother - now I am unable to access Outlook Express and get the message "The address book failed to load. Outlook express is incorrectly configured, please reinstall". When I attempt to open emails I get a message "There was an error opening this message. An error has occurred". My operating system is Windows XP with the latest patch. Any assistance in resolving this would be much appreciated

A:Error message "The address book failed to load. Outlook express is incorrectly config

Found a solution - not the quickest but it worked - uninstalled Office 2003 and reinstalled XP over the top as per Microsoft article ID 315341 - the real time waste was having to reinstall all the XP patches

1 more replies
Answer Match 85.68%

When Outlook Express is opened, every e-mail that was sent "return reciept requested" causes Outlook Express to try to send a return receipt, which then fails resulting in an error message.

OE ignores all changes to the "return receipt" functions and continues to try to send them even before they are opened; when the mouse hovers over the particular e-mail.

A recent malware infection (which has been removed) caused a change in the registry and turned off Task Manager (which has been corrected). I suspect the problem with OE is also a registry issue, but cannot Google any information on this specific function or issue.

Two questions:

1. Is there a registry entry that controls the fuction of OE's "return receipt" function ?

2. If OE is uninstalled & reinstalled, will the stored e-mails be lost ?

An aggravating factor is that sbcglobal does not have a configuration setting to prevent duplicate e-mails from being downloaded and a recent change to the e-mail account by sbcglobal has resulted in the messages being duplicated 2 and 3 times in OE, and it is attempting to download another 4000 ( ! ) more, which will also all be duplicates.

This "return receipt" problem is preventing the ability to delete the duplicate & unwanted e-mails, so OE's functionality is reduced to nil.

Also, is there a static limit to the number of messages that OE can store & manage ?

A:Outlook Express Hangs on "Return Receipt Requested" E-Mails

start by clearing your outbox

2 more replies
Answer Match 85.68%

Im not sure if this will completely take care of the problem listed by the OP, bu when i searched Google for "disable outlook in firefox" that thread was the first thing that popped up. I have found out how to change the mailto: action in firefox (3.5.7) to stop outlook from opening.

find "mailto" in content type column, and click the drop down box in the action column. There you can select from several mail clients including gmail.

This same procedure can be used to select which application opens most relivent file types.

hope this helps. and sorry if i dug up an old post for no reason.

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Answer Match 85.68%

The other day I realised I hadn't seen the Outlook Express 'compact messages' pop-up for some time. Sure enough, when I checked my recycle bin, the most recent bak files were at least 3 weeks old when I usually have to compact once a weekish. I did a manual compact and this worked ok. But, curious, I've been keeping an eye on the compact count check in the registry to see what happens when it reached the 100 mark. And it never reaches the 100 mark. The highest I've seen it is at 19, when suddenly it reverts to zero, seemingly of its own free will. Yesterday it was reading 5 and then when I checked an hour later expecting to see 7 or 8, it was reading 2! Needless to say, I don't touch anything in the registry, - just look.
I've been Googling this but I can't see any references to this particular behaviour anywhere. As I said, I can compact manually but I'd prefer not to have to. I am a bit worried that my OE might be corrupted. Any ideas anyone?

A:Outlook Express "Compact count check" behaving oddly.

Just when you think you've heard everything, I must say that's a new one on me.

Compacting is Identity specific, so I would think the problem would be in your current Identity (of course a lot of people would look at your problem as a solution to out of control compacting ).
You could try creating a new Identity and see if it does the same thing.
If the compacting works properly in the new one, Import your mail from the old Identity.

1 more replies
Answer Match 85.68%

hello there.

certainly hope someone can assit, though it'll probably turn out that the answer was under my nose all the time.

i'm wanting to set up a group of email subsribers, but which to keep their email details private.

is it possible to set up an 'undisclosed recipients' email group in outlook 6? and if so, how? i've taken a look through the 'help' topics index, but don't seem to be able to find anthing related to my query.

a dumbed down, step by step solution would be greatly appreciated!

with thanks

jade eyes

A:Setting Up "Undisclosed Recipients" email group in Outlook Express 6

7 more replies
Answer Match 85.26%

Hi, I just got a new laptop and I'm trying to export/import my address book from Outlook Express. When I import the addresses it only imports individual names and not "groups." It there a way to import groups as well? When I exported the address book from the old laptop I used the "text file (comma separated values)" option. Is this the right one to use?


A:"Outlook Express" Export/Import Address Book

Hi 2praisehim

No, it will not Export the Groups, you will need to recreate them.
The .csv file is the best backup, this format makes it available to Import to other programs.

As an alternative, you can make a copy of the .wab file and copy it over to the new computer.
To find the location of the original Address Book,
Open the Address Book in Outlook Express:
Tools > About Address Book
The directory will appear along with the name of the .wab file, which usually is the User Account name.wab

Navigate to that directory and copy the .wab file.
Copy the .wab file to the Desktop on the laptop,
find the location of the Address Book for Outlook Express,
Check this directory on the Laptop,
C:\Documents and Settings\User Account\Application Data\Microsoft\Address Book\User Account.wab
rename the .wab file to User Account.wab.old
Copy the backup .wab file to that directory and rename it to the same name as the current .wab file: User Account.wab

In Outlook Express, click the Address Book icon to open, the replaced Address Book should appear.

Let us know if that works for you or not.

This link has more information on the Address Book for Outlook Express:

1 more replies
Answer Match 85.26%

I have outlook express 6 for a email client, I was getting reminded to compact my email messages every one in a while so I said yes and let it compact my messages ... now I don't seel any email other than new email that has come in since I compacted the mail. Does anyone know how to get my messages back ... please help

A:recovering lost email in outlook express after "compacting"

Hiya and welcome to Tech Support Guy

I've moved your thread to Web and Email for more response

Have you tried to see if there are any bak files in the Recycle Bin:

Make sure Outlook Express is not running.
Open the Recycle Bin on your Windows Desktop .
Locate the ".bak" files corresponding to the Outlook Express folders you want to recover.
The ".bak" file will be named like the folder in Outlook Express.
To restore a folder called "Archive", look for "Archive.bak", for example.
Click on the ".bak" file with the right mouse button.
Select Restore from the menu.
Locate the file in Windows explorer and open the folder it's contained in.
Drag and drop the ".dbx" file corresponding to the Outlook Express folder you want to recover to your Desktop.
In the Outlook Express store folder, click on the ".bak" file to be recovered with the right mouse button.
Select Rename from the menu.
Change the ".bak" file extension to ".dbx".
If the file was called "Archive.bak", for example, make sure it is named "Archive.dbx" now.
Open Outlook Express.
If your emails have been recovered, delete the ".dbx" file you moved to the Desktop.

Also if you do not find the files in the above location search your computer for *.Bak



1 more replies
Answer Match 85.26%

My operating system is Windows XP and my email program is Outlook Express. It's always worked fine, until about two weeks ago, when I try to delete mail in my Inbox, they don't delete. When I click the "delete" button, it appears to mash down like it's supposed to, but nothing happens. I tried going to the "" site to install their IE6 Service Pack, but got the message "Setup has detected a newer version of Internet Explorer already installed on this computer. Setup cannot continue." Any ideas?

A:Outlook Express Inbox "delete" button broken

Welcome to TSG!

You could try going to your Control Panel > Add and Remove Programs Internet Explorer and use the "Repair" option there.

1 more replies
Answer Match 85.26%

Whenever I click on a link in an email in Outlook Express 6, a Program Not Found dialog box opens up, and says Windows cannot find dustingforfingerprints (which I believe is some sort of blog thing one of my kids has), and it also says This program is needed for opening files of type 'URL: http protocol'. Then it prompts me to enter the location of dustingfingerprints. I guess it thinks this is the program to enter weblinks?


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Answer Match 85.26%

I have started facing a strange problem recently. I re-installed windows 2000 and tried SP2 and ie6 updates but problem still persists.

On pressing key "L" anywhere, it launches outlook express as a side-effect. This is true even when some other application is open and in focus. The opened window shows inbox folder in place of default home screen of outlook express. I have noticed that in folders pane in outlook express, pressing L selects Local Folder and pressing it again selects Inbox. However, in this case the window with inbox is opened out of nowhere. I tried by deleting files from profile that may cause this (Like shortcuts) and also checked with a new user but in vain. One thing I have observed is that when I use on-screen keyboard, L key is working fine. This makes me think that it is not a shortcut recognized by explorer. I checked keyboard with other operating system in my dual-boot configuration and it is working fine there.

I am not able to work in windows 2000 because of this problem. Any help would be appreciated.


A:Outlook Express launching on pressing "L" after fresh install

Hi pymehta

Welcome to Tech Support Guy Forums!

I tried by deleting files from profile that may cause this (Like shortcuts) and also checked with a new user but in vain.Click to expand...

Meaning that you created a new User Account and the L key still persists in starting Outlook Express?

It is definitely the On Screen Keyboard.

Ugh, tried to duplicate your problem and I was successful!
My keys affected were e, f, l, m, r
Outlook Express was not opened with the L key, it went to the Welcome Screen!

On the On Screen Keyboard, I clicked the key that looks kind of like a calculator, between the Win Key and the Ctrl key.
Right side of the Space bar.

I don't know if I am out of the woods yet.
Until the On Screen keyboard actually let me type in this window, I clicked that key about four times.

Let us know what happens.

3 more replies
Answer Match 85.26%

I am getting ready to install windows 98 again on my new system, and I'd rather not have to re-enter all my email addresses into the address book. Anyone know how to save this file? I've checked out several files marked "address book," but none of them seem to store my addresses.


Windows Haiku:
Your file is missing.
It may have been important.
But now it is gone.

A:how do I save "address book" file in Outlook Express

I am not postitive but i think they are saved in .WAB or .CVS files. With OE open you can go to files>export>address book and i think that it can be saved to a floppy. I tried it as a .cvs(comma separated values) and saved it to floppy which when opened looked like an Excel file. I tried the other option but had no option i could see to save it to a floppy and even though it said it was exported, i dont know where it went.

2 more replies
Answer Match 85.26%

Last night a popup message from McAfee told me that Dell Security center was trying to access the internet. I was in the midst of downloading and reading email, and being a dummy, I gave one-time permission.

Soon afterward, I began to suspect a virus, as I received a virus notification popup and an email from my ISP re: a deleted virus. As I was deleting items from my inbox, Outlook Express froze. I tried restarting, and OE hangs on the inbox and hogs 96%+ system resources.

This morning, my ISP program showed an error and my Antivirus was corrupted. I did a system restore and redownloaded the antivirus, which solved my problem with getting on the 'net. I've scanned and come up with nothing and downloaded a special scan and remove tool (Stinger) from McAfee for the virus it warned me about yesterday....Sober, I think. But still, OE hangs up on the Inbox and I can't read or remove or access the toolbar. It says "no email selected."

Any ideas?

A:Outlook express "Hanging" problem -- won't open completely

7 more replies
Answer Match 85.26%

Hello eddie,

I am just not able to access Windows Update - haven't been able to for ages. Have posted about it on the site before. I get a "done" message "but with errors on page" and then an error script. Anyway, re security fixes not being accepted because "IE6 need to be installed". I do have IE 6, as I said, and here is the version:


Thanks for any light you can throw on this matter.

A:Latest "critical" Security patches: ... Oct 10: Outlook Express


It says:

The fix for this issue was included in Windows XP Service Pack 1, and in Internet Explorer 6.0 Service Pack 1.

Now, you have IE6 SP1:

6.00.2800.1106 Internet Explorer 6 Service Pack 1 (Windows XP SP1);EN-US;q164539

So, it looks like you should have the update already. But, you should be able to check either via the Help again, or

To verify that the patch has been installed on the machine, open Internet Explorer, select Help, then select About Internet Explorer and confirm that Q328676 is listed in the Update Versions field. Alternatively, from Outlook Express select Help, then select About Outlook Express and confirm that the msoe.dll matches the version called out in Q328676.


2 more replies
Answer Match 85.26%

A friend clears the "blocked senders" list in OE, but they are mysteriously put back!

Why might this happen? Is there an "infection" that is known to do this?

Many thanks, {redoak}

A:Solved: Recurring "blocked senders" in Outlook Express

16 more replies
Answer Match 85.26%

This should be a basic question but I could not find the answer in Outlook Express Help. Using Outlook Express. When I send out a group email, is there a way to just have the name of the group in the "TO" box, for instance "Friends" At present, Outlook Express spells out each and every email address and this upsets some recipients.
Thank you.

A:Solved: Keep "TO" addresses private when sending a group email in Outlook Express

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Answer Match 85.26%

Running Outlook Express 6.0 on Windows 2000 all latest service packs and updates for both. Also installed is Outlook 2003.

Outlook is used for Office e-mail and can not be removed.

OE6 is used for personal e-mail accounts and News group access which is required for job support.

I have 2 e-mail accounts set up in OE6 and the "Leave a copy on server" checkbox is supposed to be checked all the time for both accounts. On average about once a month the box becomes unchecked on one or both accounts. This is a problem because quite often I will read and delete e-mails thinking that the e-mails will be retrieveable at home from the server. When I find that the e-mails are not on the server I can look back at the office and find that "leave a copy on server" check box is unchecked. I am the only one with access to my machine and those accounts. Has any one heard of this before? I was unable to come up with anything on the MS support knowledge base. and don't think that I should be charged $ to report a bug to Microsoft through their tech support.

A:Outlook Express - randomly resets the "Leave a copy on Server" option

No one has any ideas of why this happens? Only 20 people even read this what gives?

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Answer Match 85.26%

Would like to know if anyone can tell me how backup the "Inbox" folder in Outlook Express/WinXP-HE? Tried everything, and obviously haven't tried something.

Thanks for your reply(ies)


A:backup "Inbox" folder -Outlook Express

In XP, all the OE mail foldders are stored as .dbx files. Do a file search for inbox.dbx. Mine is in
C:\Documents and Settings\[my name]\Application Data\Identities\{742DC712-BE9D-4EF7-BA65-C0041FC3121A}\Microsoft\Outlook Express\Inbox.dbx
Copy it somewhere - click on the copy to make sure it works.

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Answer Match 85.26%

David Einstein, San Francisco Chronicle "computer guru" has stated that when one "deletes" e-mail FROM the Deleted Items Folder, that instead of being finally deleted they go to a hidden subfolder. This is why, he states, periodically Outlook Express will put up a query-box asking whether one would like "old messages" to be compressed to save space. Einstein says that what actually is being asked, is for permission to delete, deleted items, finally and forever from the hidden deleted items folder.

That Einstein's statement is correct, is implied by the fact that un-intentionally deleted items, from the deleted items folder, can easily be restored. That "restore" comes, naturally, from the hidden subfolder. query is: What is the directory and file-name of that hidden subfolder?

A:Outlook Express "deleted items" subfolder

Hi there. Welcome aboard.

This isn't a hidden folder. It's called Deleted Items. If you can't see it, click on View on the top bar, then click layout. Make sure that Folder list is checked. Click apply then OK. You should now see the deleted items folder on the left.

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Answer Match 85.26%

Win XP Home Ed; Outlook Express 6.0. Have two identities. Yesterday one of the identities began to not allow moving unwanted messages to the Delete folder. Also could not move them to any other existing folder.

Each time try to delete or move or drag and drop get the following error message: "The selected message(s) could not be moved. An error has occurred."

Can delete emails by hitting the Shift-Delete keys but not desirable. Found that I can create a new folder and move or drag and drop to it and then delete the new folder but also not desirable.

Other identity functions normally.

Any ideas? TJThiel

A:Outlook Express "The selected messages could not be moved"

Sounds like the inbox may be getting corrupted.

Move the messages you want to keep into a folder that is not a subfolder of the Inbox just in case something goes wrong or you have to end up deleting the inbox file.

Then make sure hidden files and file extensions are showing (My Computer>Tools>Folder Options>View tab, check "Show hidden files and folders," uncheck "Hide extensions for known file types" and "Hide protected operating system files).

Then in Outlook Express in the identity having the problem, go to Tools>Options>Maintenance tab>Store Folder button. Once you know the exact location of the store folder that identity is using (there will be more than one with a long alphanumeric name so be sure you've got the exact name), close OE, navigate to it and delete the "folders.dbx" file. If that doesn't solve the problem, go back and delete the "inbox.dbx" file.

If you have to delete inbox.dbx, OE will open with a new, empty Inbox. Just move your saved messages back into it.

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Answer Match 85.26%

I'm using Win XP Home and subscribe to Microsoft's automatic updates and kind of trust Bill's kids not to corrupt anything in the process.

So the other day after an update session (Service Pact 3 maybe? ) When I restarted the computer OE was totally unavailable, desktop icon gone, couldn't find in "Programs". So I am wondering what happened. I did run a "find" for .dbx files and all the OE file catagories I had before came up as still existing but I can't access them without the main program, at least with my limited knowledge.

Should I try to reinstall OE 6? And where do I find it? Or what. I have had this computer for 4 or 5 years and lots of mail is stored in the OE files. I have a secondary question, if I ever do recover my old OE can I transfer some of the files to Word or some other program that I want to archive instead of burdening OE with them.

I have accessed my current e-mails thru my ISP since the disappearnce of OE but would sure like to have the other archive files available again.

Any help is welcome, thanks


A:Solved: Outlook Express "uninstalled" itself after MS update

Hi NW Guy
Welcome to Tech Support Guy Forums!

Open the Run box, press the Windows Logo key and R.
Or use, Start > Run

Key in exactly:
"C:\Program Files\Outlook Express\msimn.exe"
Click: OK

Outlook Express should start.
To restore the shortcut for Outlook Express:
Control Panel > Add/Remove Programs > Add/Remove Window Components (Left side of the Control Panel)
In the Add/Remove Window Components window, scroll down to Outlook Express.
If Outlook Express is checked, uncheck it.
Click Next then click Finish

Click the Add/Remove Window Components again, this time, place a check mark for Outlook Express.
Click Next then click Finish

A shortcut should now be on the Start menu, it will probably be at the end of the Start menu. From that shortcut, you can send it to the Desktop as a shortcut and drag the second shortcut to the Quick Launch bar, if desired.
Let us know if that works for you or not.

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Answer Match 85.26%

I cannot clear the Sent Items folder - message box reads;
The sent items folder could not be cleaned up. There is not enough memory.
( File: Sent items.dbx.Error:0x8007000E )

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Answer Match 85.26%

My Outlook Express opens and immediatly starts sending messages and won't recieve unless I hit stop and then click recieve. If I let it go on sending it takes forever then ends in error. I suppose that there must be a way to delete the outgoing message, whatever it may be, so Outlook won't keep trying to send it every time I open Outlook Express. If anyone can help me I'd appreciate it. My os is Windows xp home edition. Thanks, Mike.

A:Solved: Outlook Express won't stop "sending"

Hi urdmann

Welcome to Tech Support Guy Forums!

For Windows XP:
Enable: Hidden files and folders:
Open My Computer,
Tools > Folder Options > View tab,
under Hidden Files and Folders,
verify Show Hidden Files and Folders is selected.
uncheck Hide Extensions for known file types
Apply, OK, to save and close.


Start > Search > For Files or Folders
All Files and Folders
key in:
Look in: Local Drives
click the arrow for More Advanced Options
place a checkmark in:
Search System Folders
Search hidden files and folders
Search subfolders
Click Search
Locate the Outbox.dbx file and rename it Outbox.old
Or just delete the Outbox.dbx file, Outlook Express will create a fresh new one.

You can also configure Outlook Express to NOT Send/Receive at startup.
Tools > Options > General tab
Uncheck: Send and receive messages at startup
Apply, OK, to save and close.

Let us know what happens.

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Answer Match 85.26%

I use Internet Explorer 7 and Outlook Express 6 to access my MSN email account. At times, when opening Outllook Express, it will not automatically search for my new messages. It says I am offline & asks me if I want to be online. I have to click on "Send/Receive Messages" to activate my search for new messages. If I restart my computer and then click on Outlook Express, it will automatically search my Inbox immediately, everytime. I went into options and I have the box checked that says "Send and Receive Messages at Startup". It seems Outlook Express isn't recognizing that I am always online. Any suggestions?

A:Outlook express will not automaticly check "Inbox"

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Answer Match 85.26%

I messed up! Sometime back, I tried some stuff I shoulda left alone! It happened months ago, and I forget the details (yeah, I know, if I forget what I messed up, or how, then how can I ask for or expect any help!). Short version: MSIE v6, running under Windows XP home edition SP1 (yeah, yeah) no longer sees the existence of Outlook Express v6, which is still, indeed, fully installed on my puter. Trouble is, I can't go to Tools/Internet Options/Programs and choose OE as my default e-mail reader, which I've been using for years now, since MSIE doesn't know it's there!

I've tried removing and reinstalling OE, from the Control Panel. The "remove" option takes only a fraction of second and then ends. Hard for me to believe it's really removing anything. So if it didn't, then reinstalling won't do anything cuz the "install" process, starting from one of MS's online sources of the original program, would only detect that OE is still on my hard drive, and would stop immediately. Indeed, that's what seems to happen, when I try reinstalling OE after trying the "remove" option in Control Panel.

I haven't tried reinstalling MSIE v6. And I sure don't want to have to go all the way back to something like format c: and using Dell's CDs to start all over again!

NAV is certainly part of the problem. When I just try launching OE, I get a NAV-oriented message about trying to create an empty folder... Read more

A:MSIE no longer "sees" outlook express

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Answer Match 85.26%

Several times a day I get a message "Outlook Express. To free up disc space, Outlook Express can compact messages. This may take up to a few minutes" which is preceeded by 10 minutes of my PC being very slow. I have 50% disc space free (37GB out of 74). I run Windows 97. I have defragmented my disc several times. I have used RegCure regularly and it has made no difference. At other times, I try to start Outlook Express and a message comes up saying it is already running, followed a little while later by the above error message. Any ideas, please?

A:Outlook Express "To Free Up Disc Space"

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Answer Match 85.26%

Hi guys I work for an ISP and embarrassingly I am really stumped with this one. I have a customer using Outlook Express every he try's to compose an email OE try's to force him to create a contact and its annoying him. Every time he clicks send it comes up "no matches found" he is using XP I did a google search but only found information regarding this issue related to 98 and 95 none of the resolutions applied to XP.

Sadly my XP machine is out of action at the moment and I cant tinker with it, your help is much appreciated.


After 4 years with no answer, I hope this helps someone else and saves the obligatory 1/2 hour searching dead posts with no helpful solution (in 2 minutes flat).

HERE'S HOW TO 'FIX' THE 'NO ADDRESS FOUND' ERROR: (1.) Open Address book and simply double click on the faulty contact entry. (2.) The 'Properties' window should pop up, now click on 'name' tab and add a dash after the 'last' name field entry. The 'display' field should reflect the additional dash after the name. (3.) Now click 'OK' to save changes then close the address book. (4.) Now create a new message and begin typing the contact name which should auto-fill the name showing a dash after name. Now it should work, BUT the extra dash may be seen by the recipient. TRY ADDING A DIFFERENT CHARACTER AFTER THE NAME IF DASH LOOKS FUNNY. GOOD LUCK ----dUCKBILL

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Answer Match 84.42%

All of a sudden in the last week or so, I can't attach "My Pictures" in Outlook Express. I get the resizing box and the email ready for me to enter a "send to" address, but there is no picture in the "attach" line. Can anyone help me?

A:Can't attach "My Pictures" in Outlook Express

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Answer Match 84.42%

Can anyone please tell me how I can change the way the date is shown for messages received/sent. By this I mean I would like the the day/month/year to be shown, as it is now it is month/day/year and it is slightly confusing as I do not know why this has started happening. I have looked at the settings/options etc but cannot see a way to change it. Any help much appreciated, Dojo


The only way I know of, is to change your Regional settings in the Control Panel.

Click Start/Control Panel/Change to classic view/click Regional and Language and change to a format you want.

2 more replies
Answer Match 84.42%

I get this message while out of town on my laptop:

The connection to the server has failed. Account: '', Server: '', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

I am able to receive, just not send. Any suggestions?

A:Outlook Express "Send" error

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Answer Match 84.42%

Please help!

For the second time in recent months I have had a problem with lost messages. On Friday night when I attempted to shut down my PC, suddenly I received an onscreen message box indicating that my messages were being "compacted." I have Win XP Pro, Service Pack 2 and use Outlook Express.

Someone told me that Win XP Pro with SP 2 automaticallly gives a prompt after 100 closings of OE, asking if you want to compact your messages. The strange thing is that both times I've had this problem, I was never given a prompt. In other words, the compacting started on its own, which was completely unexpected. First I lost my Inbox messages; next, I lost my Sent Items. Is this normal? Is this an issue only with OE? If so, maybe I should change to another e-mail program.

In the past I used both Macallan and DBXtract in an attempt to retrieve my lost messages, but had not success with either program. Someone had given me instructions for these programs, but I had trouble following them. Still, I'm not sure if either of them would help retrieve my messages.

I'm wondering if what I'm experiencing is really "normal" or if it may perhaps be the result of a virus problem I had recently. I am totally confused by what is happening, and I have no clue yet as to how to either prevent or avoid it.

I would greatly appreciate hearing from anyone who might be able to help.

Thank you.

A:OE: Is "compacting" a problem only with Outlook Express?

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Answer Match 84.42%

I'm get this error ("msoe.dll could not be loaded") when I try to start it. Does anyone have an idea about why this would happen? The dll does exist in the dir.

A:Outlook Express error "msoe.dll could not be ..."

Have you recently made any changes to your software? This behavior generally manifests itself after upgrading/downgrading/changing IE, OE, or installing certain service packs. It can also occur if you remove the Windows Address Boox (which OE requires).

Provide some additional details and I can point you to the appropriate solution for your situation.


2 more replies
Answer Match 84.42%

Hello all,

Recently, I have noticed that for most messages received, there is a paperclip icon in the Inbox which would indicate that there is an attachment to the message.

When I open the message, there are no attachments.

All I have done recently is uninstall Nortons Internet Security and install AVG Free antivirus and Windows defender. I had also installed and uninstalled Zone Alarm and Ewido Antispyware before finishing up with my AVG and Defender configuration.

Any help or explanation as to why this is happening would be appreciated.



A:Outlook Express 6 - "Attachment" icon

click on tools, options, security tab...

uncheck the box marked "do not allow attachments to be saved or opened" blah blah blah.
click ok, and restart outlook express.

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Answer Match 84.42%

Hello Friends,

I use outlook express 6 for checking my emails.

I am not able to view any attachment sent to my email. Whenever I open a mail containing an attachment I get the following message

" OE removed access to the unsafe attachments in your mail: filename "

Though I am able to see the text in the message. But I am not getting the attachment file. All the emails having attachment show the same above message. I am attaching a screeshot of the error.

Please help me in rectifying the error.

Thank You
Rishi Ratta

A:Outlook Express 6 "Problem in Attachment"


Untick the option "Prevent any attachments from being opened or saved that might............" or words to that effect.

Can't be exact as I never use OE, but the option is enabled by default.

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Answer Match 84.42%

I have used Outlook Express for several years without any major complaints.

Now, however, for whatever reason, next to certain messages I find small "plus sign" boxes which allow me to expand and collapse conversations/threads, like in Newsgroups. For my e-mail set-up, I really don't care to have this function. I find it both disruptive and confusing. I liked it much better the way it was before when all my incoming messages appeared individually and precisely in chronological order. The way things are now, I often find it necessary to go back and click on "plus signs" to find new messages hidden underneath. In one thread I found a message which didn't even belong in that particular thread.

Using Outlook Express Tools I at least figured out how to automatically expand conversations rather than have them collapsed. I don't believe this solved my problem, though. I would like to get rid of the "plus signs" altogether.

Could someone please tell me how to return to the simpler set-up I once had?

Thank you very much.

A:Solved: Outlook Express: How do I get rid of "plus signs"?

Strange how these problems run in groups. Just recently there was one that sounds exactly like your problem. See if this helps.

OE->View->Current View. Untick Group messages by conversation
Should have Show all messages checked off.

Not really necessary to read the other thread but here it is anyway.


2 more replies
Answer Match 84.42%

I have recently changed ISP to and I have set up outlook express to recieve my emails. I have gone thru' the internet wizard and set up my account on the "servers" box as my incoming mail (POP3) as The default setting was "".

I then click on "apply" and I think fine & dandy. But no, within about an hour the default setting "" has reared its ugly head again and thus my emails dont come thru'. What can I do to rectify this? Is it an ISP problem? Is it a Dell Computer problem? Or is it a Windows XP problem?

A:outlook express "apply" button

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Answer Match 83.58%

All of a sudden I could not find my sent mails in the Sent Items Folder. I looked for help from the forums and got a suggestion to create another profile to test whether I can see my sent mails there. I followed the instructions but there was not enough to lead me through so I don't think I completed creating a profile. Then I got another suggestion to purchase the Registry Booster to clean up my registry. After I did that I was able to see my sent mails again.

However I still continue to see the Outlook Data File Popup with the message "This data file has not been configured. Select an existing file to configure or try the name of a new file to create". After I clicked "OK" then I got another pop up to prompting me to choose a file from the Libraries.Documents directory. I clicked "Cancel" then I got another pop up with "Properities for this data file must be defined prior to use". I clicked "OK" and then I got the Outlook Data File Popup and the same subsequent popups again. After clicking through I was able to start my Outlook but when use the registry Booster to scan I got more error messages. So apparently these errors from Outlook is mucking up my registry. Anyone has any idea about this problem? Please help. Your assistance is greatly appreciated. Thank you. Helen.

A:Outlook 2010 Error message "This data file has not been configured"

Hi Helen,

Firstly, you certainly do not need any registry boosters to solve Outlook data file issues - was this a recommendation made by someone, or was this suggested to you by an automated pop-up? If its the latter, is there any chance you could be infected by some sort of malware?

To solve the Outlook issue, do you know where your Outlook data file is being stored? Can you do a search on your computer for all files with this extension:


Post back here with your findings. Also, can you tell us about your current system : what anti-virus software are you using. I'm a bit concerned about this Registry Booster : generally speaking, in most cases you really do not need/want to be mucking with the registry at all.


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Answer Match 83.58%

Today, 25 Aug 2016, my Windows 10 PC loaded Outlook 2013 and at the same time I received the following message:

Thinking the message to be genuine, a file was downloaded called OneDriveSetup.exe which was some 8Mb in size.
Is or was this update genuine?

I have since deleted the file as a precaution. Checking this further, I find that in folder:
C:\Users\Mr Morgan\AppData\Local\Microsoft\OneDrive\Update
There are two new files called:
OneDriveUpdate.exe which is 20Mb and the other is an .xml file called update.xml.
Are these files genuine?

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Answer Match 83.58%

Using Windows 7 Enterprise Edition (64 bit) and Office 2010. When dragging a message from mail to the Calendar (in the lower left under the folder list) to create a new meeting/appointment, the calendar dialog will "pop under". How do I get the calendar dialog box to grab focus?

Thank you

A:Outlook 2010 - When dragging message to calendar, dialog "pops under"

If you still interested, could you please create and post a screenshot.

3 more replies
Answer Match 83.58%

I recently received an e-mail that requested a "READ RECIEPT" response via an on-screen
message. I elected to send the response but when I pressed send/receive I got an error
message. However the instruction to send the message still seems to exist and EVERY time
I press send/receive my PC tries to send this message and fails EVERY time.
I have deleted the original message but no change.
In the Outlook Send/Receive Progress box the following information appears:-
Connection to server was interrupted
Error No 0x800CCC0F
Address not verified
Contact ISP

I have pressed Cancel All in this box but no change

Does anyone know how to stop my PC trying to send this message?

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Answer Match 83.58%

Have just upgraded to Outlook 2007. I am getting this message constantly that says ...

"Upgrading Multicolored For Follow-Up Flags to Color Categories..."

What is this? How do we stopped it?


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Answer Match 83.58%

All of a sudden, an address that I email to often won't go through. I get the message "DELIVERY FAILURE: User [email protected] not listed in public Name & Address Book"

I tried to access help but I can't understand what they're talking about. The address book, or whatever it is, is a mystery to me. It's not related to the "contacts", is it? Because I have all my email addresses in the contacts area. The address book, I don't know.

How do I resolve this?


A:why do I get "delivery failure" when I send message in Outlook 2002?

are you able to type there address in and send that way?

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Answer Match 83.58%

I would like to be able to suppress the Out of Office message for particular email addresses (like I could on Lotus Notes!), but cannot see a way to do this.

The need is especially useful for newsletters and other non-manned addresses, because the ooo message triggers an auto response from them which triggers another ooo from me.... well you get the picture.

I also have my home emails copied to my work Outlook account, and when I have the ooo message set, it triggers an ooo message to the sender - I may be out of the office, but not necessarily away from home!

Hope someone can help.

A:Outlook 2003 "Out of Office" message targeted suppression

Has this problem been solved?

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Answer Match 83.58%

I'm having this problem for last two weeks. Every time I receive this messages, outlook stops responding. It takes from 5 to 10 min to get it back on track. Did everything, I guess, possible with junk and spam filters, nothing stops this annoying spams to get to my in box folder. The messages look like one I attached; always with dashes and separated words like -M-eso-th-el-io-ma or -C-r-ed-it with no sender info and addressed to nobody. Please advise.

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Answer Match 83.58%


I'm a new member but have gotten a lot of useful info from this forum over the past couple months, thank you! Hopefully someone can help with this issue.

I have a user at my work who is having an issue in Outlook 2003. When she replies to or forwards a message, the spell check is checking the entire document even though she has the "ignore original message text in replies and forwards" option checked. Here's some info on her setup:

Microsoft Windows XP Professional Service Pack 3
Microsoft Office Standard Service Pack 3
Does not have the "prefix" option set
Uses Word as the email editor

I have read in other forums that opting to not use Word as the email editor can cure this issue, but all of our users use Word as their email editor. Also, this issue just appeared out of nowhere a couple days ago. Possibly a windows update?

Please help!

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Answer Match 83.58%


In the options of a new mail message, you can request a read receipt. I would like to create a button with this VB code behind.

I tried the following code, but something is missing. Who can help me out?

Sub Enable_Tracking()

Dim e1 As Outlook.MailItem
e1.ReadReceiptRequested = True

End Sub

Thanks in advance

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Answer Match 83.58%


I am trying to get my Outlook 2003/2002 Notes Connector to work with Lotus Notes 5.0.11, but I keep getting the following error when I open Outlook: "The local message file can't be accessed. The file is already in use by another user."

Things I've tried to fix this:
1) re-install Notes client
2) re-install Outlook Connector
3) re-install Outlook 2003
4) deleted all but first 4 lines in notes.ini
5) changed the name of my .nst file
6) deleted and recreated Outlook profile (numerous times)

Any help would be appreciated!
Here is the output of my MSOCLog:

<<## ## ##>>MSOCLog Header Size : 1298
Log Date: 4/22/2005 - 03:26:48
Microsoft Windows NT Version 5.1.2600
C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSOC32.DLL
OtoN Version: 2.0.4007.0
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
Module Version: 11.0.5510.0
Auto Download Mode : Download Body
Slow Connection Mode ont get Body On RAS
OtoN Languages :1033;
Office Languages :3081;
Current MUILanguage:0
OutLMime.dll Version: 11.0.5510.0
Mso.dll Version: 11.0.5606.0
InetComm.dll Version: 6.0.2800.1441
<<b44 22 03:26>> ======================================================
<<b44 22 03:26>> Log Date: 4/22/2005 - 03:26:48
<<b44 22 03:26>> C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSOC32.DLL
<<b44 22 03:26>> ======================================================
<<b44 22 03:26>> ABProviderIn... Read more

A:Outlook Connector for Lotus Notes - "local message file can't be accessed"

Does anybody know anything about the IBM Notes connector (or a URL for it)? Does it use the Outlook interface?


1 more replies
Answer Match 83.58%

After reading this site and searching the net, I tried to rename the user, backed up files, started from scratch and tried to import the old files....still no success...I need some actual walk me through it help.....I went to the mail icon in the control panel...set-up a user then associated a data file, in the email section, I tried to switch the default file to the one I wanted....still no luck....Please, if you are very well knowledgeable about Outlook 2003, I need help....I have some business files which I am trying to restore and business contacts to contact so I'm in a bind because Outlook is not working....Stoe

I have a Toshiba Laptop running Windows Vista 32 bit Home Edition.

A:Solved: Outlook 2003 Error Message, "can't open the default folders"

Hi stoe2000

Is this a continuation of the same problem from this thread?

Does Outlook 2003 open for you?

3 more replies
Answer Match 83.16%

When starting a new message, the "TO" button does not bring up the address book.

A:Solved: Outlook 2003 "TO" button in new message doesn't show address book

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Answer Match 83.16%

By default I use the "HTML" format for my outgoing Outlook messages. Whenever I need to paste something into my message, such as a portion of a Word doc or a website, I normaly like to do this without any formatting. Normally, when you use the "Rich Text" message format instead of "HTML", you have the "Paste Special" option in the Edit menu which allows you to paste only the text without formatting. Why is this option not available when you use the "HTML" message format?

My current work-around is to paste my selection into Notepad first and then into the e-mail but I was hoping to skip this step.

Any thoughts?

A:Why can't I "Paste Special" in MS Outlook HTML message?

If you have office 2002, you should have a little icon at the end of the text that you click. The other option is to set the prefrences to use Word as your E-mail editor.

2 more replies
Answer Match 83.16%


Yesterday, I started getting the error message below whenever I try to send an email from my Outlook Express.

Response received is: 550-Message rejected because 550-(DELL2KGWP61) {71.96.2.xx]:1523 blacklisted at see


If you go to <--- IP altered for safety. It tells you that this IP has been blacklisted as one that maybe is sending spam. Okay, that ain't me or anyone in my household! It also says, contact your ISP so... I call Verizon DSL but they tell me it's actually a MSN Outlook issue. Verizon says, the IP it references is one that Outlook makes... creates... or something... when it sends out my email. Huh?! So...

I call MSN only to be told that I have to go to Dell since they made the machine. So... I go to Dell and they say everything that Verizon says is hogwash but it'll cost me $100 for them to fix it. Ugh!! So...

Does this look... sound... smell... familar to anyone??? If any mods need the actual IP lemme know, I'll PM it to you.

Could this have ANYTHING to do with the Microsoft Service Pack 2 I dowloaded a couple days ago??

I hope... Read more

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Answer Match 83.16%

I am using Microsoft-Office 2010 Version 14.0.7109.5000 on a laptop running Windows 7 Home Premium (x64) Service Pack 1 (build 7601). I use Outlook 2010 as my email client for two IMAP Gmail accounts.

I have checked the box within Outlook 2010 options "When replying to a message that is not in the Inbox, save the reply in the same folder". This feature is not working and all sent emails are filed in "Sent Mail".

A:Outlook 2010 "When replying to a message..." is not working

Quote: Originally Posted by malon015

I am using Microsoft-Office 2010 Version 14.0.7109.5000 on a laptop running Windows 7 Home Premium (x64) Service Pack 1 (build 7601). I use Outlook 2010 as my email client for two IMAP Gmail accounts.

I have checked the box within Outlook 2010 options "When replying to a message that is not in the Inbox, save the reply in the same folder". This feature is not working and all sent emails are filed in "Sent Mail".

Dear malon,

This was a known issue with Outlook 2010 which has been resolved with the HOTFIX.

Find as Google : Outlook 2010 hotfix package

I hope that it will help you

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Answer Match 83.16%

New Dell 530 computer, new Office Pro package installed by Dell. Everything works pretty smoothly so far, but every time I open Outlook (not Outlook Express), I get a message "A data file did not close properly the last time it was used and is being checked for problems. Performance might be affected while the check is in progress." I can still check email, appointments, etc, but it works in the background and sometimes interferes with the keyboard or mouse. And if the program is open long enough, it reports a message "data file check complete." It's not a huge issue but is very annoying. Any ideas?

A:2007 Outlook "data file" message

Hello Judy. Here is an article that explains the error message and provides a resolution to prevent it from occurring again.

Hope that helps.

-- Goku

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Answer Match 83.16%

When I click Send & Receive in Outlook, I receive the error message "The Operation Failed." There is no message "An object could not be found."

I had not added or deleted a new profile or e-mail account.

Thank you for any assistance.

A:Outlook error message "The Operation Failed"

maybe your mail server is down? when the error happens, can you look at the error message in more detail ?

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Answer Match 83.16%

I have email service with The emails on the msn server are ok. But when I download some html email messages using Outlook 2003, the emails appear with "on behalf of" the sender at the top of the email, and the email message has been blanked out.

Any ideas?

A:outlook 2003 "on behalf of" blank message

that sounds like spam. I get blank emails on my throwaway spam account that I use for usenet. "on behalf of" means, I believe, that the from address is different than the sender address, in the email headers.

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Answer Match 82.74%

My system crashed recently and I have had to restore everything. I reinstalled Outlook 2007 and was able to restore my PST file from a backup I had using the genie backup product. All my files and folders are now restored.

When I click on the send/receive button, I get this message "The operation failed. An object could not be found"

I deleted my email setup account (I'm downloading from my att account) and re set it up using the instructions on the att site. I also ran the 'repair' function off the Office CD and did the Office diagnostics.

Any suggestions?

A:Solved: Outlook 2007 wont send/receive - error message "operation failed"

Can you give us the exact message.
Are you saying you did a clean install where you formatted and partitioned the drive?

3 more replies
Answer Match 82.74%

I recently started having a very strange problem w/my outlook express (v6). I have 2 identities and it is only affecting one of these identities, the other identity is problem-free.

Here is the problem:

When I send an email, the send/receive box that pops up tells me that i have an error ("Some errors occurred while processing the requested tasks, etc"). However, the area under the "errors" tab is blank. The message which I was trying to send then remains in the outbox. The message is then resent whenever Outlook sends/receives mail. I have to move the item from the Outbox to "Deleted Items" or "Drafts" to stop outlook from constantly resending the message. I cannot move the message to "sent items," if i try to do so it tells me that an error has occurred.

Does anyone have any idea why it would start doing this?

To make matters more confusing, the problem first started only w/messages that had attachments, then every message, and yesterday, 3 or 4 messages actually didn't have this problem ( i send dozens to hundreds of messages a day), but now it's happening to every message again.

Any suggestions would be greatly appreciated!

A:Outlook Express "Warnings"

Hi khakikupkake

Welcome to Tech Support Guy Forums!

Keep your Inbox empty!
Move messages you want to keep to folders of your own creation in Outlook Express.

Outlook Express is probably due for some maintenance.
Close all windows.
Open Outlook Express
File > Work Offline
Click on the Local Folders folder
File > Folder > Compact All Folders
Walk away from the computer until the process is complete.
Avoid starting this process if the possibility of a power outage is imminent such as a thunderstorm in progress.

Should the compaction process ever be interrupted, restart it before accessing any folders and allow it to finish.
Send yourself a Test message to see if there are still problems.

If the messages are still stuck in the Outbox:

Enable Show Hidden Files and folders

Open My Computer,
Tools > Folder Options > View tab,
under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
Remove the check mark for Hide Extensions for known file types.

Move any messages you want to save, out of the Outbox folders, check both Identities.
Close Outlook Express.


Start > Search > For Files or Folders > All files and folders,
In the field for: all or part of the file name
Key in:
Below that, click on More advanced options
in the field: Type of File, select (All Files and Folders)
place a checkmark in:
Search system folders
Search hidden files and folders
Sea... Read more

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Answer Match 82.74%

A friend is using OE with XP (Home) - SP3 installed. Also uses AVG.

She normally leaves her computer on continuously, but does periodically reboot it.

Recently, after being on for much of the day where she has used OE a time or two, OE will hang. Clicking on the shortcut or going to the program file and trying to open the application results in not activity. Checking the Task Manager shows that OE is not a running application.

Once in a while, a window appears saying, "An Unknown Error has occured".

The only way to resolve the problem so far is to reboot the computer, which is a bit aggrevating.

Any suggestions?

A:Outlook Express "hangs"

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Answer Match 82.74%

Hi. I'm new to this forum, and am hoping someone could help.

I have downgraded to XP from Vista and want to go back to using Outlook Express.

I was able to migrate my mail and contacts TO Windows Mail when I moved to a Vista PC, but now when I want to move back to XP, I have no idea how to get my mail and contact data back into Outlook Express...even if that means migrating to a third party platform like Thunderbird first (Windows mail on vista >> Thunderbird or other mail client >> Outlook Express on XP)

Any help would be greatly appreciated.


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Answer Match 82.74%


I am having problems with outlook express 6, it is taking about 1 1/2-2 mins to execute. This seems to be connected to a problem I have with WinMX. Everything was woking fine with my system until one day when I tried to run Winmx i got an error message saying something like "Winmx has failed to execute please reinstall and if this problem persists check your computer for Viruses" on the same day Outlook decided to slow down. I was about to do a hard drive format and clean install anyway so after installing everything again Winmx and Outlook worked perfectly...but only once where after it went back to the same problem.I have since done a second format and it is definately only after i install Winmx that i get the problem. The version of winmx i have used has been different on each occasion.
Any ideas???? I dont want to have to live without either program but if i had to make a sacrifice i would keep Outlook.
So its over to you guys.

A:Outlook "Express" too sslooowww!!!!

Would you go to the site I posted a link to below and download and run the startup list 1.4 program..Paste the generarted text file from the program back here in a post so we can take a look at it.
Click Here

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Answer Match 82.74%

In Outlook Express, under Tools, there is a category "Synchronize All". Often times, I find it necessary to click on "Synchronize All" to get "all" of my Outlook Express e-mail. What comes down --sometimes-- in Outlook Express is not "all" of my e-mail. I know this because I am using Mailwasher Pro and it shows additional mail prior to downloading to Outlook Express. So I click on "Synchronize All" in Outlook Express and the balance of the mail appears. I have only one mail account. So I don'tunderstand. Perhaps someone in this forum can speak to this ... and clarify exactly what "Synchronize All" means.

Red Boy

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Answer Match 82.74%

Outlook Express v6 running under Win XP SP2.

Having clicked on File | Export | Messages , I get a message saying "This will export messages from Outlook Express to Microsoft Outlook or Microsoft Exchange".

I clicked on OK and that's it. Nothing.

If I click File | Export | Address Book , I am then invited to name a file to which the address book should be exported.

Can anyone explain what is happening with export messages?


A:Outlook Express "Export" does nothing

6 more replies
Answer Match 82.32%

ok...this is my first time posting, hope i do it right. when i send a message in outlook (not outlook express) i get an immediate response from the 'system administrator' saying my message is undeliverable because "no transport provider was available for delivery to this recipient". i have no clue what that means or what to do about it. any help would be great! thanks.

A:Outlook "undeliverable message" question...

Has it ever worked? Are you sure your smtp and pop3 settings are correct?

2 more replies
Answer Match 82.32%

This is a friend's computer, Win XP (Home) SP3, 512 MB RAM. He uses Outlook for his email, and when he gets the emails, these go either to inbox, junk and SENT folder. I have searched for this error, but have not been able to find a solution. Why would incoming emails go to sent folder? Many thanks for your help.

A:Incoming message going into "sent" folder in Outlook

you need to check if there are any rules set up in Tools > Rules and Alerts that would cause this action. If there arent any post again.

1 more replies
Answer Match 80.64%

(Pardon the misspelling in the title)
I have a distribution list with hundreds of email addresses. I want to save/export the list in Rich Text Format. When I try to do this, I get this "Out of memory..." error. Anyone know how to solve this?

A:MS OUTLOOK: "Out of memoey..." message

Is this client fully upgraded in service packs for office? Also does this email setup use any 3rd party connectors or is his straight from Outlook contacts?

3 more replies
Answer Match 80.64%

Outlook 2003:I'm a massive fan of outlooks Search folders, I receive in excess of 400 emails per day, of which approximately 250 need my attention, even if to reply back and give someone an answer.

A problem I find is that I am so busy with my emails, I often need to clean out my inbox. I do this by setting up basic search folders such as "all emails from my team which are in my inbox only" or "any email sent to me which was part of a distribution list in my inbox only" etc...

This is great for filtering my mail and I would like to create a rule as such:

"All mail within my inbox which has been either replied to forwarded by myself".

I can't seem to find any options and I'm hoping an Outlook guru can help

If you don't know the answer, can you try googling it for me to see if you can find anything, loads of heads are better one...

Thanks in advance

A:Outlook 2003 - Search Folder: viewing "replyed to" & "Forwarded" mail

52 views and no replys? - come on guys I thought this stuff was easy for you lot

1 more replies
Answer Match 80.22%


I'm hoping someone can help me. I'm using Outlook 2003. I'm designing a new Contacts screen, which better suits the needs of my business.

I have been able to figure out how to everything except for this:

How to I design the "date" and "dollar amount" field values to default to blank/empty instead of defaulting to the word "None" in the case of the "date" field and "$0.00" in the case of the "dollar amount" field?

Any help or direction would be greatly appreciated!

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Answer Match 79.8%

Microsoft Updater says I have a critical update (KB2286198) to install but it fails and gives the message: "WindowsUpdate_80246007" "WindowsUpdate_dt000".

I've tried a couple of things that MS Support suggests but they don't work and don't seem to really apply to this particular error message. Searching for the error code 80246007 hasn't yielded anything yet that works.

Any ideas?

Gateway GT5622
x86 based PC
Processor Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz, 1800 Mhz, 2 Core(s), 2 Logical Processor(s)
Operating System Name: Windows Vista
Operating System Platform: NT/2000/XP/Vista
Operating System Major Version: 6
Operating System Minor Version: 0
Operating System Build Number: 6002
Service Pack Description: Service Pack 2

A:Update Error Message "WindowsUpdate_80246007" "WindowsUpdate_dt000"

6 more replies
Answer Match 79.8%

In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?

A:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

16 more replies
Answer Match 79.8%

I am getting problem whenever I?m trying to send Email using Microsoft outlook express 2007. I am getting this error message ?Your server has unexpectedly terminated the connection. Error Number: 0x800CCC0F? please help me in resolving this error.

A:Why is this error coming "Error Number: 0x800CCC0F" in Microsoft Outlook Express continuously?

Possible causes for this include server problems, network problems, or a long period of inactivity. I assume that you?ve ruled these out.

The problem may also occur if you have an antivirus e-mail protection utility enabled, which checks the mail as it comes in from your Post Office Protocol (POP) server. To test this, disable the antivirus e-mail protection utility as well as the Windows Firewall.

Another likely cause is that there is a message that is either too large or corrupt in some manner. Logon to your servers Webmail site and delete the offending message there.

For more advice, look here:

1 more replies
Answer Match 79.8%

Here's the problem:

I want to create a new folder for old email I've already sent.
The problem is new folders (even if they are sub-folders in the "sent" box) do not show the "To" header, they take on the characteristics of the "in" box and show the "From" header.

Anyone know how to create a new folder that responds like the "sent" box?

And one last question while we're at it.
I have recently moved to XP after years of Windows 98 and ME (that's why I want to separate the old email I sent from the new stuff).
In ME the Outlook Express folders were in something called "application data" buried somewhere deep in the operating system, where is it in XP?

A:Outlook Express "sent" box

Right click on any of those (from, subject, received, etc) - then choose columns. There you can have any items you want showing.

As to XP and DBX files....they are hidden. Go to Folder Options->View and click Show all files. Folder Options can be found in Start->Settings or Windows Explorer.


3 more replies
Answer Match 78.96%

Hi all,
I'm working on an excel spreadsheet for my passwords. My columns are labeled website, username and password, respectively. I know how to go to data>sort to sort what I have so far, but is there a way for me to be able to put a new website, username and password at the bottom of the list, and it automatically go to where it should (alphabetically) go based on the website column (username and passwords are not alphabetically organized; just website)?
Thanks in advance,

A:Make Excel 2010 Automatically Organize by Column "A" with Header

Unfortunately not an easy task.

There are ways to accomplish this automatically with data of fixed dimensions, but I have not seen any way to do this, especially with a growing list.

A couple of examples of scripts to do this are here... Auto Sort A List by Values in Excel

3 more replies
Answer Match 78.96%

while oversea, we plugged our digital cameras into a coputer which decided to do something to the memory card so the camera couldnt read from/to it. So we needed to store all are pictures on a usb drive so we could format the camera memory cards.

4 weeks worth of photos was put into a rar file and put on the usb drive. I tested all the picture were there b4 formatting the cards, and they were.

now, were home and the peice of **** rar says:

"....Desktop\thaipics.rar: The file "???" header is corrupt"

only 7 of the 300 show up!!! Tried various rar recovery tool but all only find these 7 files...I thought these would work as all files are fairly small jpgs, but i guess not.

i fear all is lost but thought i just see if anyone has any ideas.....
thx, saac

A:Solved: recover jpgs from rar - "header is corrupt" - 4 weeks of photos

6 more replies
Answer Match 78.96%

I am working on a laptop for a friend and receive the "Bad_POOL_Header" BSOD about 15 seconds after Windows loads. I do not receive the error in safe mode. I have attached the dump files but cannot run the System Health Report as this service will not run in Safe Mode. Can someone point me in the direction of what driver and/or software is causing the BSOD?

System Specs:
Asus TravelMate 5542-3590
Windows 7 32-bit OEM
AMD Athlon II P340 Dual-Core
2.00 GB RAM
ATI Mobility Radeon HD 4250

Thanks in advance

A:BSOD, "Bad_POOL_ Header" , Almost Immediately After Windows Loads

There's only two minidumps present, one dated from Oct 2011, and the other is from today. What doesn't make sense is that the syslog said that it saved the crashdumps for previous crashes yet I don't see their minidumps here. Are these the only dump files present in C:\Windows\Minidump directory? It does appear like there's an issue with a disk driver or a filter driver that filters disk I/O, which may explain why memory dumps aren't being generated (if they aren't).

Anyways, this does indeed look like a driver issue, but the minidump itself offers no valuable data aside from it being disk-related, and minidumps are used to find patterns in crashes so one minidump isn't enough here.

Therefore, I recommend turning on Driver Verifier. Do not select the following checks: Force Pending I/O Requests, IRP Logging, and Low Resource Sim. Select all other checks. Make sure to restart system after you finish setup. If you experience a boot loop afterwards, go into Safe Mode by pressing F8 prior to Windows logo and disable DV there. Provide us any new crashdumps that may be generated from this.

Btw, as a hint, the process that was running during this particular crash I'm seeing was SetAPM.exe, an Acer bloatware application that's designed to "improve" power management functionality. I recommend you uninstall it. Perhaps that's the bugger that's causing all this.

3 more replies
Answer Match 78.96%

Hi all ,

Hope someone can really help me out . I am a lotus notes domino administrator . I have been working to resolve an issue that one of my client is facing with the mails that he sends out to his client .

Issue is when he send an e mail to the client , the client receives it as "[email protected]" and does not see the original senders address .

or ex : Assume my mail id is [email protected] and i am sending it to the client whose valid mail id is [email protected] , but when [email protected] receives my mail he does not see the mail header as [email protected] but sees it as [email protected] .

He is sending mails to group of people in his contact manager.

Any idea how we could resolve this issue .

PLzzzzzzzzzzzz help !!!!!!!

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Answer Match 78.96%

Somehow the task manager has lost the header tabs to move from applications to processes to network. It was there originally.I also lose from time to time my volume control icon, and it doesn't become hidden, it just disappears completey. To change the volume I have to either go into the control panel/sound and then adjust the volume and leave that open if I need to turn it down. OR reboot and it sometimes comes back.When I go to 'notification Icons" in control panel the icon and lettering for sound icon is not bold or high lighted but instead it is diminished. I have also seen a popup stating that modification will take affect when it (the sound) is activated as a pop up, but can't remember where I saw that happen. Another question I have is...Ihave only one machine, my C:drive has Vista ultimate, all important files are on E,F HD's, removable, or external drives. I downloaded Win7 and burned a disk.I removed the 40Gig C: with Vista  put a 250Gig drive in that location and installed Win7. So far so good and am very pleased with everything even with a few bugs.Now I needed to go back to the Vista drive, so I removed the Win7 drive, reinstalled the 40Gig as C and received a prompt stating that ? win logon was not found. So I got the Vista DVD and did a repair which worked. If Win7 doesn't get an update to operate past August 1st and I go back to the 40Gig Vista drive will that happen again? AND where does that file get stored when you originally install? D... Read more

A:Win7 "Task Manager" has lost its header tabs

Hm. Double click on the edge of Task Manager.
Norton AntiVirus 2009

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