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UKash Screen Block Resulted in Black Screen Windows Not Authentic

Q: UKash Screen Block Resulted in Black Screen Windows Not Authentic

Malware attack from Ukash screen block (UK Police). Ran AVG in safe mode and screen block was quarantined. In normal mode, I emptied AVG virus vault (stupid) and was reinfected. Ran AVG again safe mode, quarantined from recycle bin. All seemed ok and locked screen was disabled in normal mode but repeat scans to check for remnants kept getting stuck. MBAM ran for 7 hours overnight and didn't complete, as frozen forced restart. On restart black screen with Windows 7 Build 7601 The copy of Windows is not genuine. No toolbar, start menu or other functionality in normal mode.

Ran HitmanPro in safe mode, cookies found and advised that 4v2fo.dat is missing. No virus found.
Ran Avast in safe mode, wouldn't complete but said a threat was found. Froze PC.

Both now removed leaving just AVG (my paid provider) active.

Sony Vaio laptop, preintstalled with Windows 7. Have key but not disc. Run and update AVG daily.

Hoping someone can please help me.

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 9.0.8112.16496 BrowserJavaVersion: 10.17.2
Run by Nicky at 14:57:23 on 2013-07-21
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.8162.7035 [GMT 1:00]
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://
uSearch Bar = Preserve
BHO: ContributeBHO Class: {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files (x86)\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
BHO: AVG Do Not Track: {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
TB: Contribute Toolbar: {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files (x86)\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: Adobe PDF: {182EC0BE-5110-49C8-A062-BEB1D02A220B} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
uRun: [Google Update] "C:\Users\Nicky\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [EPLTarget\P0000000000000001] C:\Windows\System32\spool\DRIVERS\x64\3\E_IATIHLE.EXE /EPT "EPLTarget\P0000000000000001" /M "Epson Stylus SX235"
uRun: [EPLTarget\P0000000000000000] C:\Windows\System32\spool\DRIVERS\x64\3\E_IATIHLE.EXE /EPT "EPLTarget\P0000000000000000" /M "Epson Stylus SX235"
uRun: [MsgCenterExe] "c:\program files (x86)\real\realplayer\update\RealOneMessageCenter.exe" -osboot
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
mRun: [ISBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe"
mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
mRun: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\Users\Nicky\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Nicky\AppData\Roaming\Dropbox\bin\Dropbox.exe
uPolicies-Explorer: NoDrives = dword:0
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files (x86)\ieSpell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files (x86)\ieSpell\iespell.dll/SPELLOPTION.HTM
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll
IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://
TCP: NameServer =
TCP: Interfaces\{58D25318-AF2A-4AC2-A198-8F3718F382DE} : DHCPNameServer =
TCP: Interfaces\{58D25318-AF2A-4AC2-A198-8F3718F382DE}\244575966496 : DHCPNameServer =
TCP: Interfaces\{58D25318-AF2A-4AC2-A198-8F3718F382DE}\244575966496D277964786D264F4E4 : DHCPNameServer =
TCP: Interfaces\{58D25318-AF2A-4AC2-A198-8F3718F382DE}\C496675626F687D283334483 : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - C:\Program Files (x86)\Belarc\Advisor\System\BAVoilaX.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: AVG Do Not Track: {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files (x86)\AVG\AVG2012\avgdtiea.dll
x64-BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssiea.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files (x86)\Epson Software\Easy Photo Print\EPTBL.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-TB: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files (x86)\Epson Software\Easy Photo Print\EPTBL.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /SONYAPO
x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe"
x64-Run: [AthBtTray] "C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe"
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files (x86)\AVG\AVG2012\avgdtiea.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://
x64-DPF: {CAFEEFAC-0017-0000-0001-ABCDEFFEDCBA} - hxxp://
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - <orphaned>
x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgppa.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-mASetup: {12d0ed0d-0ee0-4f90-8827-78cefb8f4988} - C:\Windows\System32\ieudinit.exe
============= SERVICES / DRIVERS ===============
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2012-4-19 28480]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2012-1-31 36944]
R0 iusb3hcs;Intel(R) USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2012-2-28 16152]
R1 Avgfwfd;AVG network filter service;C:\Windows\System32\drivers\avgfwd6a.sys [2011-5-23 48992]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-4-11 384800]
R3 BTATH_BUS;Atheros Bluetooth Bus;C:\Windows\System32\drivers\btath_bus.sys [2012-1-19 30368]
R3 iusb3hub;Intel(R) USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2012-2-28 356120]
R3 iusb3xhc;Intel(R) USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2012-2-28 787736]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-2-10 565352]
R3 SFEP;Sony Firmware Extension Parser;C:\Windows\System32\drivers\SFEP.sys [2012-1-16 14336]
S1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2012-11-8 307040]
S1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2011-12-23 47696]
S2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-5-14 759048]
S2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-4-16 235520]
S2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Bluetooth Suite\AdminService.exe [2012-1-19 106144]
S2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2012\avgfws.exe [2012-12-5 2321560]
S2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe [2012-11-2 5174392]
S2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2012-2-14 193288]
S2 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-10-13 249648]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-8-14 13592]
S2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2012-8-14 2429544]
S2 Intel(R) Capability Licensing Service Interface;Intel(R) Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-2-2 628448]
S2 Intel(R) ME Service;Intel(R) ME Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe [2012-8-14 121344]
S2 jhi_service;Intel(R) Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe [2012-8-14 161560]
S2 SampleCollector;VAIO Care Performance Service;C:\Program Files\Sony\VAIO Care\VCPerfService.exe [2011-11-30 260768]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S2 TabletServicePen;TabletServicePen;C:\Windows\System32\Pen_Tablet.exe --> C:\Windows\System32\Pen_Tablet.exe [?]
S2 uCamMonitor;CamMonitor;C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe [2012-8-14 105024]
S2 UNS;Intel(R) Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2012-8-14 363800]
S2 VSNService;VSNService;C:\Program Files\Sony\VAIO Smart Network\VSNService.exe [2012-8-14 978056]
S2 ZAtheros Bt&Wlan Coex Agent;ZAtheros Bt&Wlan Coex Agent;C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe [2012-1-19 158880]
S3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;C:\Windows\System32\drivers\ArcSoftKsUFilter.sys [2012-8-14 19968]
S3 AthBTPort;Atheros Virtual Bluetooth Class;C:\Windows\System32\drivers\btath_flt.sys [2012-1-19 36000]
S3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2012-4-16 95248]
S3 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2012-12-10 127328]
S3 AVGIDSFilter;AVGIDSFilter;C:\Windows\System32\drivers\avgidsfiltera.sys [2011-12-23 29776]
S3 Blackberry Device Manager;Blackberry Device Manager;C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe [2013-1-18 577536]
S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\drivers\btath_a2dp.sys [2012-1-19 339616]
S3 btath_avdt;Atheros Bluetooth AVDT Service;C:\Windows\System32\drivers\btath_avdt.sys [2012-1-19 110752]
S3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\drivers\btath_hcrp.sys [2012-1-19 167584]
S3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\drivers\btath_lwflt.sys [2012-1-19 68256]
S3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\drivers\btath_rcp.sys [2012-1-19 280992]
S3 BTATH_VDP;Bluetooth VDP Driver;C:\Windows\System32\drivers\btath_vdp.sys [2012-1-19 421664]
S3 BtFilter;BtFilter;C:\Windows\System32\drivers\btfilter.sys [2012-1-19 550560]
S3 DCDhcpService;DCDhcpService;C:\Program Files\Sony\VAIO Smart Network\WFDA\DCDhcpService.exe [2012-8-14 112256]
S3 e1yexpress;Intel(R) Gigabit Network Connections Driver;C:\Windows\System32\drivers\e1y60x64.sys [2009-6-10 281088]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 hidkmdf;KMDF Driver;C:\Windows\System32\drivers\hidkmdf.sys [2013-5-2 13728]
S3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\System32\drivers\RtsPStor.sys [2012-8-14 340072]
S3 SOHCImp;VAIO Content Importer;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe [2012-1-6 138392]
S3 SOHDs;VAIO Device Searcher;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe [2012-1-6 74904]
S3 SpfService;VAIO Entertainment Common Service;C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe [2011-12-1 289952]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-21 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-21 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-4-25 52736]
S3 VAIO Power Management;VAIO Power Management;C:\Program Files\Sony\VAIO Power Management\SPMService.exe [2012-8-14 535688]
S3 VCFw;VAIO Content Folder Watcher;C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe [2011-12-29 960160]
S3 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe [2011-12-21 550128]
S3 VcmINSMgr;VAIO Content Metadata Intelligent Network Service Manager;C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe [2011-12-21 382720]
S3 VcmXmlIfHelper;VAIO Content Metadata XML Interface;C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe [2011-8-26 101600]
S3 VCService;VCService;C:\Program Files\Sony\VAIO Care\VCService.exe [2012-1-20 54432]
S3 VUAgent;VUAgent;C:\Program Files\Sony\VAIO Update Common\VUAgent.exe [2012-1-13 1256040]
S3 WacHidRouter;Wacom Hid Router;C:\Windows\System32\drivers\wachidrouter.sys [2013-5-2 81824]
S3 wacomrouterfilter;Wacom Router Filter Driver;C:\Windows\System32\drivers\wacomrouterfilter.sys [2013-5-2 15776]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-8-26 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S4 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-10-21 196176]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
=============== File Associations ===============
FileExt: .js: jsfile="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS3\Dreamweaver.exe","%1"
ShellExec: dreamweaver.exe: Open="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS3\dreamweaver.exe", "%1"
=============== Created Last 30 ================
2013-07-21 09:53:47 32000 ----a-w- C:\Windows\System32\drivers\hitmanpro37.sys
2013-07-21 09:44:01 -------- d-----w- C:\ProgramData\HitmanPro
2013-07-21 01:51:41 6416 ----a-w- C:\Windows\System32\PerfStringBackup.TMP
2013-07-14 10:35:00 44544 ----a-w- C:\Windows\System32\drivers\RimSerial_AMD64.sys
2013-07-14 10:31:44 -------- d-----w- C:\Users\Nicky\AppData\Local\Research In Motion
2013-07-14 10:31:42 -------- d-----w- C:\Users\Nicky\AppData\Roaming\Research In Motion
2013-07-11 16:01:37 9216 ----a-w- C:\Program Files (x86)\Windows Defender\MpAsDesc.dll
2013-07-01 21:04:11 -------- d-----w- C:\Users\Nicky\AppData\Local\{2AB733EE-688E-414A-8EFB-1C462D2FCB06}
2013-07-01 09:04:00 -------- d-----w- C:\Users\Nicky\AppData\Local\{97580E9B-B0D2-457C-BA60-73F0E95A7C3E}
2013-06-30 21:03:35 -------- d-----w- C:\Users\Nicky\AppData\Local\{A3A45A98-9A2C-4E8E-AA20-A224B932AF16}
2013-06-24 21:11:57 -------- d-----w- C:\Users\Nicky\AppData\Local\{FE6D50BE-7C6E-47CA-AEF2-B083AE15A58E}
==================== Find3M ====================
2013-06-12 01:48:29 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-12 01:48:29 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-06-05 03:34:27 3153920 ----a-w- C:\Windows\System32\win32k.sys
2013-06-04 06:00:13 624128 ----a-w- C:\Windows\System32\qedit.dll
2013-06-04 04:53:07 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2013-05-29 05:43:16 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-05-29 05:35:44 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-05-29 05:34:14 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-05-29 05:29:56 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-05-29 05:29:02 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-05-29 05:25:09 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-05-29 01:50:14 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-05-29 01:41:52 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-05-29 01:41:08 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-05-29 01:37:15 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-05-29 01:36:09 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-05-29 01:33:22 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-05-13 05:51:01 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-05-13 05:51:00 1464320 ----a-w- C:\Windows\System32\crypt32.dll
2013-05-13 05:51:00 139776 ----a-w- C:\Windows\System32\cryptnet.dll
2013-05-13 05:50:40 52224 ----a-w- C:\Windows\System32\certenc.dll
2013-05-13 04:45:55 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2013-05-13 04:45:55 1160192 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-05-13 04:45:55 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-05-13 03:43:55 1192448 ----a-w- C:\Windows\System32\certutil.exe
2013-05-13 03:08:10 903168 ----a-w- C:\Windows\SysWow64\certutil.exe
2013-05-13 03:08:06 43008 ----a-w- C:\Windows\SysWow64\certenc.dll
2013-05-10 05:49:27 30720 ----a-w- C:\Windows\System32\cryptdlg.dll
2013-05-10 03:20:54 24576 ----a-w- C:\Windows\SysWow64\cryptdlg.dll
2013-05-08 06:39:01 1910632 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-05-06 06:03:49 1887744 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-05-06 04:56:35 1620480 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-04-26 05:51:36 751104 ----a-w- C:\Windows\System32\win32spl.dll
2013-04-26 04:55:21 492544 ----a-w- C:\Windows\SysWow64\win32spl.dll
2013-04-25 23:30:32 1505280 ----a-w- C:\Windows\SysWow64\d3d11.dll
============= FINISH: 14:58:28.88 ===============

A: UKash Screen Block Resulted in Black Screen Windows Not Authentic

Hi NickyJane,

We'll start with ComboFix. If it doesn't take care of the remaining issues, AVG may have caused more problems than if it had left it alone.

Download ComboFix from here

* IMPORTANT- Save ComboFix.exe to your Desktop


Disable your AntiVirus and AntiSpyware applications as they will interfere with our tools and the removal. If you are unsure how to do this, please refer to our sticky topic How to disable your security applications


Double click on combofix.exe & follow the prompts.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

I will return this evening - we'll continue then.

19 more replies
Answer Match 97.02%

I was using Firefox on December 26th when my page was redirected to the UKash Scam Website.  I immediately used Ctrl + Alt + Delete to bring up Windows Task Manager and close Firefox (the Internet Explorer page I had open was fine).  I did the following things:
I ran McAfee, Malwarebytes, & Superantivirusspyware.  No viruses or malware were detected. 
I then deleted temporary internet files.
I opened Firefox and no UKash redirect occurred.  I shut down the computer.
The next day I received the Windows Genuine Advantage copy of windows is not genuine warning (below)
A change occurred to your Windows license file
You must re-type your windows product key to activate online
The product key looks like this:
Where do I find my Windows product key?
Product Key:_______________________________________________
Go online to validate that your software is genuine.
I did not enter a product key.  I just cancelled out. 
Also, had a black screen with the following text “Windows 7 Build 7601. This copy of Windows is not genuine.”  I also get the 0xC004F200 error code.  I’ve been using Windows 7 on this machine for 4 years and have validated the Windows copy, so I do know that it is genuine. 
I used system used system restore to restore the system at a time when there was no virus (Dec 18).  When the system restarted, I received the same black screen and messag... Read more

A:Ukash virus and Windows not genuine black screen

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

15 more replies
Answer Match 82.74%

I am trying to update and restart my computer. I believe this update is the new Windows 10 update. When my computer restarts after claiming to successfully install updates, all I get is a black screen with the small white dots in the bottom center circling around like it's loading. I am unable to sign in, see a start screen, or do anything.

A:My Windows 10 update resulted in a frozen/loading screen.

Originally Posted by Windows Central Question I am trying to update and restart my computer. I believe this update is the new Windows 10 update. When my computer restarts after claiming to successfully install updates, all I get is a black screen with the small white dots in the bottom center circling around like it's loading. I am unable to sign in, see a start screen, or do anything. Till dots continue circling, there's life. Don't touch it. How much time is passed? Did you already installed Anniversay or THAT IS anniversary? If the answer is the #2, it might time one hour to finish installing (installation before restart is only the first quarter of the whole process on desktops)

2 more replies
Answer Match 78.12%

Infected with Virus - used malaware (MBAM) removal software and deleted the files. irql_not_less_or_equal (0x0000000A) error occurred. After that, can not boot from XP CD to recover or even sony OEM logo is not appearing.

I get 1 beep code and blue screen most of the screen and black screen some portion. (phenix BIOS)

Attempts to get to BIOS with F2/F3/F8 did not help. Reinserted memory DIMMs and cleaned up inside little, no progress.

(vaio desktop PCV-RZ44g - XP, sp3)

Not sure what to do next. Appreciate your help. thanks.

A:OEM logo not coming; blue screen with black block; XP CD won't boot

If you are getting beep codes...something is seriously out of focus.

Have you looked the code up to see what it's trying to tell you?


10 more replies
Answer Match 72.66%

This is happening on my PC that meets or exceeds all minimum requirements for installing Windows 10. All three of the household laptops updated with no problems (I'm using one now). I was very happy with Windows 10.

Cannot use any controls like Ctrl + Alt + Delete.

No left click - no right click.

Cannot access the menu because the screen is solid blue.

No BSOD error message - just a solid blue screen.


More replies
Answer Match 72.24%

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT

I also upgraded my PSU to an Enermax Pro 82+ 525w.

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA

I mainly use my computer for gaming, after my first video card died i was sent a beefier card;lst after that my PC was no longer under warranty so I had to buy my next cards my self.

My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

A:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

7 more replies
Answer Match 72.24%


I have been having this problem since a week or so. Broni has helped me in malware forum to rule out malware as responsible. My machine is clean and I was refered here for further help.

Here is my problem:

At boot-time, I see windows XP load screen with the progress bar, the progress bar advances to the end and then, the screen turns pitch black and all is see is an arrow cursor I can move around. I thought until yesterday that this was a permanent freeze-up, but if I wait, say, 6 minutes, the black screen disappears and windows then starts normally.

Last week, problem was intermittent, it now happens all the time.

Windows boot-up was fine before.

Please help me.

A:Windows load screen at boot, looong black screen, then normal startup

I had this tons of times with my old XP PC. It is normal if you have a lot of files on the HDD and you have little RAM. How much RAM do you have? What is the capacity of the HDD? And do you have the Windows XP disc? Would you be willing to upgrade the RAM and/or the OS if we must resort to that? Or would you rather just buy a new PC?

62 more replies
Answer Match 72.24%

When I start windows normally, it get color distortion like this
And then it black screens. In safe mode everything is okay. The things that use same resources
Here is cbs log ( i can't read it)

Thanks for any help
I repeat, in safe mode it works normal, so i suspect driver clash.

A:Windows 7 Colors distortion and black screen upon welcome screen (pictures and logs)

Update or reinstall the video drivers.

1 more replies
Answer Match 72.24%

I am encountering an issue of when the Dell optiplex 755 boots up, it boots through the Windows XP logo just fine, once it tries to transition between the logo and loading the system up, it just shows a black screen and nothing else happens. I tried using a bootable Windows XP flash drive to repair the system files and it loads the Windows XP setup ok but when it runs through all of the commands on the bottom of the screen and the last one says "Starting Windows" , it takes me to a blue screen (screenshot below). I have HIRENS and have done a lot of the chkdsk commands to fix the files and everything comes back ok. I tried to clone the hard drive with the same exact hard drive and still the same issue. Any suggestions would be much appreciated. Thanks for your help in advance.

A:Windows XP gets past the logo screen and then turns the screen black/bluescreen , scroll down to section on STOP 7B errors.

12 more replies
Answer Match 72.24%

When I'm connected to the Internet, I get the black screen with the Windows XP logo flitting about if I've been innactive for 2 mins. Can I correct it?

A:Solved: Screen keeps going back to Black screen with Windows XP icon keeps coming up

Only when connected to the internet?

Right click empty desktop.
Properties>Screensaver - Check what you have it set to.

Monitor Power.
Power schemes>always on.
Turn off monitor>never.
System standby>never.
Turn off hard disks>never.

2 more replies
Answer Match 72.24%

Hello everybody, today my laptop has become blind. Let me explain:

My laptop was purchased in 2007
Alienware m9750
Dual nvidia 7950 go
Dual core 2.0
2 gigs of ram
80 gb harddrive

So here's what happened, today I was watch s movie on netflix when suddenly my screen goes black. Though I had crashed but my laptop was still on and the sound was still going. restarted, and the initial screen was slightly pixellated and garbled. Which has now made my laptop permanent garbled and pixely. After the windows logo. My screen goes black, but I am still hear the windows start up sound. I found that I am able to click on some music files on my desktop that are able to play, so this is a video issue. I reboot in safe mode which works this time figure to disable and uninstall the videocard drivers. I restart and I'm able to use my pc somewhat normally( still garbled). Reinstalled the nvidia drivers then halfway through says: error install failed or something, it happen really fast then crashed, tried restarting atleast 20 times in safe mode but it freezes up after it tries to load partition(1)\windows\system32\drivers\mup.sys

All of the other options for start up(even last settings to work) the screen goes black after the windows logo. I have tried tinkering with the bios but it doesn't help. Its basically being blind using a computer. So I'm wondering if there is anyway to possibly blindly open up command prompt and possibly disable or uninstall the drivers from there, I'm ab... Read more

More replies
Answer Match 72.24%


Ok, well it starts off with me managing to either corrupt windows or the hard drive on my original hard drive, and when ever I try to boot off there, I get to the windows loading screen (with logo and little green sliding bar) and then it restarts and keeps doing that. Tried booting in safe mode, and from disc but I cannot do anything with it in terms of booting.

So what I decided to do was get a second hard drive and install XP onto there, and then plug my second hard drive in and see if I can transfer files off there to the new one.

I got XP installed fine on it, but when it came to booting with both hard drives plugged in I came to problems. I set which hard drive is the priority one in the bios as there is no pins on the back of this new hard drive, and it got to the windows loading screen with the new installation (i know this because the loading screens are different for both hard drives). After the loading screen my monitors go black and nothing happens.

Windows loads fine when it is just the new hard drive plugged in, even if the old hard drive is plugged in and set to disabled it goes to the black screen.

If anyone is able to give some advice on what to do, or what could be wrong, I would be really grateful.



A:Two hard drives, both with same copy of XP, black screen after windows loading screen

Sounds like the old hard drive is faulty to me.

2 more replies
Answer Match 71.82%

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

4 more replies
Answer Match 71.82%

Hi I would really appreciate any advice i've been trying to fix for four hours without any luck.

I have an Acer aspire 5732Z. I turn my laptop on and it shows the starting windows screen then just goes to a black screen with a cursor. I tried to do systems restore but it said that i did not have a system restore point. I cannot start in any safe mode.

I have all my pictures, uni work etc and im terrified i've lost it all. I've only had the laptop a year.

Any suggestion would be amazing

Thank you

A:Black screen after windows start up doesn't go to login screen

Hello seven11 and welcome to SevenForums!

I think this article will be fairly interesting to read.

Why is my screen black when I start Windows 7?

Carry on.

1 more replies
Answer Match 71.82%

Good Morning,

For the past several months I have been having problems with my HP desktop computer. When my system reboots I sometimes get a black screen with nothing on it or it gets stuck on the windows logo or I get a blue screen with a bunch of writing.

The blue screen tends to happen with the computer goes into hibernation. So I changed my settings to that it doesn't happen but I would like to fix that so that I can give my computer a rest during the time that I'm not using it.

I have checked for malware, viruses you name it... nothing.

HP HPE-180t
Windows 7 SP1
Intel core i7 930 @2.80GHz
9.00 GB RAM
Kaspersky Internet Security 2013

If you need further info please let me know. ;)
ps I had wonderful support several years ago regarding my laptop.. thank you once again :)

A:Black screen, Blue Screen & Stuck on Windows logo

Hello Britt,


I would like to fix that so that I can give my computer a rest during the time that I'm not using it.

The best way to do this is to simply turn it off; it will also save on the electricty bills too.
When I am not using my machine, I turn it off, because here in South Australia we have the second highest electricity charges in the world.


I get a blue screen with a bunch of writing.

Can you tell us what the blue screen says; usually this is due to a recent hardware or software change; however, in your instance it might be the Hibernation feature that is malfunctioning.
Post back with the information about the blue screen, please.

Kind Regards,

3 more replies
Answer Match 71.82%

Hello, I'll go ahead and start from the very beginning. Thanks in advance though for taking a look at my problem.

About a month ago, my computer would give me a few problems while booting up. I would start the computer, it would run through BIOS, run through the Windows loading screen, and after that it would run the CHKDSK to make sure my disks are fine. CHKDSK doesn't work, it just freezes right before checking the disks, so I restart and generally it will boot up. Most of the time it would boot up perfectly, but rarely would it go to the xp loading screen and then flicker as if it as going to go to the windows login screen but wouldn't. The screen would just stay black and I'd have to restart. Next time, generally it would work perfect.

So this brings me to the current day. After the windows xp loading screen, it goes black. The computer is on, but I don't see any activity for the HDD via the LED. SO i go into safe mode, i finally get CHKDSK to run, I had to really mess with some stuff to get that working. Windows says the volume is fine, and the only way I can boot my PC is in safe mode, but even that will freeze sometimes while loading some of the files.

Just to let you know I'm running Raid0, and this is my first time running it. I'm not sure if this symptom is a common problem if one of the disks are going out. Does anyone know whats going on? Could it be a virus that messed with a boot.ini or any startup stuff? also, is there anyw... Read more

A:Solved: Windows Cant boot, black screen before login screen

16 more replies
Answer Match 71.82%

---Wow this is frustrating, I just got done fixing two other computers- one was helping someone else fix their computer, because they were seeking someone with basic expertise, and here I am seeking someone with higher knowledge to help me out! thanks in advance to all who contribute!--- HP Media Center M8330FWindows Vista 32 bit4GB RAM, NVIDIA graphics card, and plenty of HD spaceF9 hardware diagnastics: A-OK!Suddenly this computer decided to malfunction, without installing anything new, or updates prior to its "crashing." I'm pretty wary to spyware and virus of the like, so I am careful to what is installed and opened on this computer. But for all I know, when I was out of the house someone could have accessed the the machine, infecting it with something. I noticed before I left the house that it took a ridiculously long time to empty out the recycle bin (has anyone else had this problem in vista?). I know there were a lot of high res pictures in there, so I'm guessing quite a few gigs of deletion, but after an hour it hadn't even progressed. It said 13 minutes and appeared to be frozen, but was still moving. I restarted the computer and tried the same thing-- exact same result. <--- this is the only hint I have as to what happened, because before this everything was fine!Anyway, I got home and turned on the computer (after someone turned it off) and it just booted up the HP screen and then went to the windows logo loading page, except t... Read more

A:Windows Vista black screen, no bootup logon screen

It may be that someone didn't turn off the PC rather that it experienced a damaging event and shut down.Suggest you check the RAM - remove and reseat and try rebooting. If not successful your mother board may be damaged - nasty thought.There is also this site which may be relevant. you can get your PC going suggest you check Event Viewer. Then restore files from the recycle bin and then use SHIFT/DELETE to get rid of them, delete a small file and see if emptying the recycle bin works OKPaul

4 more replies
Answer Match 71.82%

Hey all,
I am having problems with the screen freeing when running multiple windows (Chrome, office etc etc). When I try to swap between windows, I get a freeze and I am unable to do anything.
The cursor can be seen moving around the screen but has no effect in any area. The Windows Key doesn't ppear, nor can I tab into another programme.
If I try and start task manager to see which program is causing this, it will not appear over the frozen image.
Is there a way of telling from an event log what program is failing?

More replies
Answer Match 71.82%

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

13 more replies
Answer Match 71.82%

Last night I downloaded a file from a Torrent site - Blackberry stuff (I'm pretty sure most or all was freeware stuff). I just noticed that that file has been removed. Kinda unfortunately because I did leave a comment on what happened to me and I asked if anyone else had the same issue. I'm guessing maybe they did because it is gone now.

I ran my AVG scan on it before opening it. It didn't find anything so I ran the executable. It locked up at one point after I started getting virus warnings from some new program (I did not write down what any of it was :-( ).

I had to do a hard shutdown. When it came up to my choices window, i.e. choose Safe Mode, Last Know, etc. I was unable to make any selections with my keyboard so it continued to boot Windows normally. The XP splash screen comes on and then the screen turns black with nothing further happening.

I can do a hard reboot but I can't get into Safe Mode because the keyboard isn't working and normal windows isn't working either.

Got any suggestions? Do I have some serious funk? Did some piece of hardware decide to stop functioning properly (power supply)?

I have been Googling this issue without any success. Sometimes it feels like you are the only one to ever have a particular issue.

This happened very late last night and now I am at work so I'm not able to touch it for the next 5 hours or so. The only two things that I can do right now is go into the BIOS settings or watch it go into Windows and then get the... Read more

More replies
Answer Match 71.82%

Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

A:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

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Answer Match 71.82%

After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

A:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

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Answer Match 71.82%

Watching a video in Windows Media Player...I wanted to get a screen of a part of the video. So I press PrintScreen...and travel over the MSPaint. Hit paste..and lo and behold...the screen is there...except the video is still playing! LOL

I tried to pause the video..then save. But when I reopen, where the video should be it is black. Is there a way to make screen grabs of videos in WMP? Thanks

A:Windows Media Player: Screen Capture (black screen)?

I think this question has been kicked around before, I just don't remember what the answer was or how to query the search base here for it.

I'm going to move this to the All other Software forum, since it is really a Windows Media Player, not an XP question; I will edit the topic also.

Perhaps one of the denizens there will recall this one.

Here's one I remember: try IrfanView, it worked when I tested it.

More suggestions here:

1 more replies
Answer Match 71.82%

I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

A:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

9 more replies
Answer Match 71.82%

Hi all !
i have a problem with my pc , it randomly freeze at startup getting me black, white or distorted screens . after 1 min the pc reboot and all go normal.
this problem can come 2 or 3 times at the same time.
after the pc finish his reboot it get me an error
like this : Firma problema:
Nome evento problema: BlueScreen
Versione SO: 6.1.7601.
ID impostazioni locali: 1040

Ulteriori informazioni sul problema:
BCCode: 116
BCP1: FFFFFA800B26C010
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
and if i go on operative center it get me this :
Firma del problema
Nome evento problema: LiveKernelEvent
Versione SO: 6.1.7601.
ID impostazioni locali: 1040

Ulteriori informazioni sul problema
BCCode: 117
BCP2: FFFFF8800F6579C8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
ID bucket: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Informazioni sul server: 9e4f5a19-5833-40b9-9f92-05c83b20360d

here are the information that i see in the bsod post introduction

.OS -windows 7
.its an assembled pc by me and i ve installed original win 7
.Full reatil version
.the system have ~ 1 week .. i have upgrade it from an old one created by me 1 year ago
.the OS has ~ 1 week ( i have re intsalled it after the upgrade)

cpu--> i7 2600K ... Read more

A:BSOD (black screen and windows startup screen freeze

Ok 116 error is caused by your Graphics card.
First thing to do is update your drivers from the NVIDIA website.

If BSODs continue Try HDD tests,
download gpu-z to check if your card is getting too hot, also is there lots of dust in the card?

Do you overclock your video card?

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Answer Match 71.82%

Hey, need some help yet again!

Yesterday, I downloaded Mission Against Terror (New MMOFPS), and I downloaded it. Upon updating with the patcher, my laptop went haywire. It started opening up random IE windows, slow speed, etc etc.

I did a whole memory scan, and a malware/adware/spyware scan. There were several viruses and whatnot, but what is important are the files: SVC2.exe and 2008.exe, you'll find it why later on. The anti-virus said that it had fixed/deleted everything.

So, I restarted my laptop, hoping that I'd get it up and running in safe mode for any further scans. Unfortunately, when I restarted it, after the windows 7 loading screen (which is right before login screen), a black screen appeared. With nothing at all. Not even a cursor. BLACK. JUST BLACK with NO keyboard access/mouse access. But, that's expected since it's BEFORE the login screen. It's the same with normal boot, boot that does that "last best used option" or whatever, safe mode, with networking, etc etc. All the same. Black screen.

Good thing I had WIN XP on my other hard drive. So, I booted up into WIN XP (where I'm posting this from), and did a FULL (NOT QUICK) system scan, to find the SAME Viruses YET AGAIN: SVC2.exe and 2008.exe, along with some other minor tracking cookies and what-not. Win XP (on second drive) is also having a few problems, like IE shutting down every second (using firefox now). Think this is a whole system prob. But, why? Didn't the antivirus-es fix it? I... Read more

A:Black Screen BEFORE Login screen and AFTER Windows 7 logo/loading!

Hi your problem can best be addressed in the security section of the forum

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Answer Match 70.98%

My laptop is a Dell Inspiron 2600 with XP Professional. The laptop was given to me used, no original cd's or anything, just the machine and power cord, just letting you know that right off the bat as I don't have option to put cd in as I don't have it. The laptop has a XP sticker on it that doesn't state if it was home or Professional to start with. I say all this because I can't tell you if the OS was preinstalled or after market installation. IN case this matters any. I am not knowledgeable about computers without the aid or forums like this, so please know that when offering aid I'll need specifics please.

Recently, my system malfunctioned and YourHighness helped me get it cleaned up. It was working fine for a few days. All of a sudden the Windows Splash screen disappeared and the screen went black. After multiple reboots and selecting Function/F8 eventually the computer would go to a grey screen and then would finish booting fine. This went on for a week or two. Meanwhile, as YourHighness suggested, I bought more RAM as it only had 256MB. I read it can go up to a gig, so I bought (used from eBay) a 512 and installed it. Booted fine (after the black screen issue still) and worked fine. A couple of days later I went to boot it back up and got a blue screen saying "Stop: C0000221 Bad Image CheckSum. The Image MSAN1.dll is possibly corrupt. The Header Checksum does not match the computed checksum". I can not boot to safe or an... Read more

A:windows splash to black screen now blue screen

I would think that your first priority, assuming that your data is safe, is to obtain a means of reinstalling/repairing XP. I mean, that would be my first priority if I intended to run a system with XP on it and I did not believe that the system would run perfectly until I decided to retire/sell/junk it.

So my first suggestion would have Dell and inquire about recovery/restore CDs for your system.

As for your apparent option of taking it to a shop...that won't resolve the fact that you have no install disks of any type.

I've not ever seen an XP sticker that doesn't indicate which flavor of the O/S is installed.


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Answer Match 70.98%

So I've hit this issue where I am welcomed with a black screen which is supposed to be my login screen. It boots up, but what would look like the login screen is simply black. When moving the mouse, the cursor would emerge whilst changing from pointing to loading(cursor animations). The wifi icon from the lock screen seems to flicker sometimes but that's pretty much it, nothing could be done from my end.
I've tried resetting/restoring from the advanced boot options(triggered by constantly interrupting the bootup process) but it's telling me it cannot be done since the location of the OS is not "unlocked". Safe mode with networking/command prompt gives me the same result. Unfortunately, I do not have a system restore point nor a system image to use. The command prompt from within the repair does not let me use sfc /scannow, too.

Brief history of what happened beforehand:
I installed the Uxtheme patcher to enable third-party themes, then before rebooting installed an application called StartIsBack. After rebooting, it seemed fine and I changed my mind and decided to uninstall StartIsBack. It turns out the aforementioned program brings a cavalry of bloatware before you could uninstall it. After I got rid of the extra software it came with, I proceeded to delete each part of StartIsBack from its respective directories, but it wouldn't let me delete its core StartIsBack64.dll, because it is running in the background. There is no sign of it as well within the task manag... Read more

A:Windows 8.1 Black screen prior to login screen

Try this tutorial: Repair Install Windows 8

2 more replies
Answer Match 70.98%

Hi all,

this is my very first forum post here, few people have recommended this site as a best W7 community on the internet.

I have problem with black screen(lag) between windows starting message and login screen, lag is about 10 seconds and its very annoying, here is the video so you can see the problem:

maybe this is normal? i have this install almost two years, i dont have to much programs, and i disabled almost all useless startup programs. I tried also disabling bootscan in my NOD32 antivirus but nothing changed.

Is there any solution for this? and can i post to you some logs or something?

Best regards

A:Black screen between Windows starting and login screen

It is Dell's factory install? Usually it is bloated up with some services and programs those are not needed. So you need to clean them up. Follow this guide:
Clean Up Factory Bloatware

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Answer Match 70.98%

I am posting on behalf of my friend because he cannot get on but he has a cracked versions of ms office 07 and his dad accidently installed the office genuine advantage and Office SP1 and now this has happened. We have tried booting in safe mode, booting off the windows vista disk and restoring the bios back to system defaults but neither of these have worked. He has Windows Vista Ultimate SP1 and his computer is an ACER Aspire.

I will be updating him with any information posted.

All help is highly appreciated.

A:Windows Vista loading screen then screen goes black

Looks like WGA got another one.
I think a format is in order.

As a side note dont put the cracked software back on.
Cheaters never prosper.

2 more replies
Answer Match 70.98%

Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

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Answer Match 70.98%

I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8

Thanks for the time, if more info is needed I willl gather it and post it

A:How do I fix windows blue screen of death and black screen

Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-

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Answer Match 70.98%

A friend of mine asked me to look at his old XP machine because it simply will not fully startup. It does make it through the initial boot routine and the "Windows XP" splash screen appears but, shortly after that, the screen goes black. All you can see is a black screen with a white cursor in the middle of it. The system does not respond to mouse or keyboard input.

I used a Hiren's Boot CD boot disk to look around his system. He has about 40% free space left on the hard drive which seems to function correctly. I am presently running a virus scan (via the Hiren's Boot CD).

I've never seen an XP machine do this so I'm not sure what is going on. I believe he is running SP3 but I'm not certain of this because I can get it fully loaded to check.

Any help would be appreciated.

A:Windows XP Will Not Start - XP Spash Screen Then Black Screen

Can you boot into SAFE mode? If you can, try updating the video driver for starters.


8 more replies
Answer Match 70.98%

i recently had to reinstall my windows xp due to file corruption and now when i start my laptop after the dell loading screen which finishes in a second or two a black screen with a loading bar at the bottom apears which takes 5-7 minutes to complete after its completion the windows loading screen appears and then the logging window appears and after logging in windows start normally. PLZ help me if you know about this and tell me how to get rid of this black loading screen if possible.

A:a black screen loads before the windows load screen

6 more replies
Answer Match 70.98%


I'm new to the forums, but I find myself coming to this site a lot to fix my windows computer, so heck why not join?!

Recently, my computer starts up windows and after the loading screen it just sits at a black screen forever with a cursor and it doesn't even make it to the log in screen. I have tried safe mode with the same results.

What I've Done So FarTried to Repair Startup with Windows DVD
Tried to use sfc /scannow at boot (Says pending changes and needs to restart)
Tried logging into my Ubuntu partition and virus scanning (None found)
Tried copying Reg Files from Regback into config while I was in Linux
Tried to Repair Install (But I can't log into Windows )
Tried to bootrec /fixmbr /fixbot /RebuildBcd (Which destroyed my dual boot linux grub, but I was desperate. And still nothing) Interestingly though, after I do /RebuildBcd command it says something like "Found Windows Installations: 0"
Tried to System Restore (Gave me an Error, wouldn't you know)

At this point I'm not to confident that this can be fixed. If anyone has any ideas I'm willing to try. Or if you have any snazzy suggestions on how I could fix it using another computer, I have a different Windows Pro x64 computer that I can put the HD in if there's someway I can save my data/fix it/repair install from there. I just don't know how.

Edit: I finished the chkdsk and there were no bad sectors, though it did give me a message "Failed to transfer logged messages to... Read more

A:Black Screen w/ Cursor After Windows Loading Screen

Do you have any external drives connected by usb? I had a similar problem, and found that I had to turn off the usb drives when I re-booted. I still do that whenever I re-boot for any reason.

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Answer Match 70.98%


I have a computer running Windows 7. Last night the computer was running fine. This morning when I turn it on, i get a black screen. To fix the problem I conducted a system restore. After it finished restoring, the computer restarts and everything worked fine. To make sure if everything was in working order, I restart it again. After the "Starting Windows" screens comes up, I get the Blue Screen of Death. I can't even read what the error says because the computer just restarts itself. I did not connect anything new to the computer. I performed a hardware diagnostics to see if it was a hardware failure but no error was found. I can't even get into safe mode. The SFC.exe will be my next step.

A:Windows 7 Black Screen then Blue Screen of Death

The SFC.exe did not work either.

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Answer Match 70.98%

Hi Everyone!

Im not so smart about computers so please try to explain it to me in the least complicared way, When ever i start up windows it get threw the Windows boot screen then whens it suppose to come to the logon screen i see only black for no matter how long i leave it on!, i can still move the mouse, and thats all that happens i have a operating system cd, and if i got to repair windows what config do i type??

Thanks Please help i have really important stuff, Including a project for school i've been working on for 2 weeks please Help! Thanks

A:Windows get black screen after boot screen and mouse is there????


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Answer Match 70.98%

Hi was wondering if others experience this. Trying to figure out the cause and if there is a fix.

When I turn on or restart my computer after the teal windows logo with the spinning wheel the screen will flash off quickly then come back on black and then 10 seconds later show the lock screen.

It's kind of annoying to have this delay happening and wondering if it's normal or something that can be fixed.

A:Black Screen after teal windows before lock screen


That sounds normal to me. The only variation might be "how long" you pause on the black screen (while your boot is being processed). Now, for some, that black screen might flash for only a few seconds but for others, it could last quite some time. My advice is to do nothing and live with it.

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Answer Match 70.98%

I'm having a weird problem. My laptop will show a black screen when booting. It seems no matter how long I wait, nothing happens. When I attach an external LCD to the laptop, it shows the Windows load or Windows resume graphics on the external monitor, but not on my laptop screen. As soon as the Desktop Screen with the Windows Login appears, it then appears on my laptop as well.

I also can't seem to get to safe mode. I push f8 and it never comes up I haven't installed any new software or hardware to cause this.
Any thoughts?

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Answer Match 70.98%

I upgraded from Windows 7 to Windows 8 Pro. Everytime or almost everytime I click on an app or go to the desktop and try to get on IE 10 (desktop version), my screen flashes and goes black for a few seconds then returns me to the screen with the space needle, then I click on it and it signs me back in. When I try to use Google Chrome, the websites freeze up on me. I don't want to have to reinstall/reformat as I paid $40 for this for one, and secondly, I don't want to have to repurchase Office 2010 as my licenses ran out. Please help. I ran every update that comes up and restart, but this doesn't change this issue. I'm hoping there will be a patch or service pack or some update that will fix this. Any ideas why it does this and any way to fix it without reformatting?

A:Windows 8 Pro, screen goes black and back to lock screen

I had the same problem at first. Then one day the listing of all my apps disappeared. I did a refresh and lost a lot of programs but the files were still there. Then I noticed that the problem with the apps had fixed itself and they worked. My feeling is that the initial install wasn't complete and the refresh completed the install. Recently, after loading my Epson printer's CD, the apps once again disappeared. Had to do a system restore. Now I am having trouble with my screen just being black and not coming on at all...even after a reboot. Win8 has a lot of problems.

2 more replies
Answer Match 70.98%

So here's the deal, starting from the beginning!
Note: I've been away for about a year, and I just got back today.

I'm pretty psyched about Starcraft 2, so I tried to install it a couple hours ago. The software failed to connect to the Internet to validate the installation. At the suggestion of a member of another forum, I ran ComboFix.exe. It totally fixed the problem.

I could have stopped there, but I was a little greedy. I then installed 87 Windows Updates on my computer, up to but not including XP Service Pack 3. I did this because SC II more or less asked me to.

I restarted upon completion and the problem began. After the Windows loading screen, the screen becomes black. Shortly afterward, there is no more input to the monitor (it turns off). I hear a beep every 40 seconds from my computer, but nothing else. This continues until I restart.

Safe Mode and Last Known Configuration do not work. I have the Recovery Console installed, but I don't know what to do with that. Unfortunately I disabled System Restore quite a while ago to save space.

I am fairly certain the culprit is these Windows updates. What I would ideally like to do is, well, uninstall them. I don't know how to navigate the text workspace of the Recovery Console, though... and I don't even know if it can be done.

I'd really appreciate any help at all. It's so unfortunate that my computer worked great after a year of sitting idle, and then I went and messed it up in an hour!

A:[SOLVED] Black screen after Windows loading screen

Use an XP Installation Disk to run chkdsk, and hope your problem is HD errors.

If Safe Mode, Last known good configuration and System Restore are all not working, the only thing left is a Repair Installation.

Do you have a XP Installation disk ?

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Answer Match 70.98%

This is driving me crazy.

Right after I boot my laptop, the screen flashes randomly.

Also something is stealing focus from what I am working on to something else.

Then it likes to suddenly go to a grey screen. I have to manually reboot.

If that is not enough, it like to just reboot.

Scanned with my AVG and Kaspersky, nothing found. Tried TrendMicro House Call, nothing. Dr. Web, nothing.

All drivers are up to date.

I have run it in the safe mode for about an hour with no problems. No new software installed recently. I went to restore and it was only dated from the previous day, so no help there.

I would prefer not to Nuke and pave, but if that what I need to do, I can.

Any thoughts, theories, explosives you can recommend for this?

I await with enlarging piles of hair as I pull it out.

A:Windows screen flashes, random grey screen & random black screen

Welcome to SF!

This sounds like a case of overheating, Download Speccy and upload a Screenshot
when in normal use (not Safe-Mode).

9 more replies
Answer Match 70.14%

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

15 more replies
Answer Match 70.14%

I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

4 more replies
Answer Match 70.14%

A few times now I have been in internet explorer and then the screen with go back and forth from black screen back to internet screen and back and forth between the 2 for a few minutes and then will hit me with a blue screen with a bunch of writing on it and then will restart. It seems to run fine after the computer restarts itself but this has happened a few times now!

A:Screen flips back and forth from black screen to normal then blue screen

Can you provide a few details [remember we can't see or touch your system] about the hardware and software?

3 more replies
Answer Match 69.72%

What happened:
One morning I woke up to realize my desktop is gone - nothing appears there but only My computer, My documents and recycle bin.
So I did "system restore".
After that, the computer restarted and wanted to run "check disk". 
After the check disk was completed, the computer rebooted, but now - every time the computer finish loading windows - I get a black screen with nothing on it.
The black screen happens before I'm even asked to choose the computer user and enter its password.
What I tried;
1. Safe mode to install new video driver - safe mode doesn't work. I opened a new thread about this problem (since it's a problem I had for a long time).
2. Run check disk /r using recovery console - I got an error "The volume appears to contain one or more unrecoverable problems". Need to mention the hard disk is actually accessible (using Hiren).
3. Install the video driver using Hiren - After the installation extracts its files, I get an error generated by the setup file - "an unknown error has occurred"
I'm using XP Pro SP3, Ge-force 250GTS, Hitachi 1000GB HDD.
Any other info needed? If so, please tell me and let me know how to retrieve it from the computer.
Please help.
Thank you

A:Black screen after windows load screen

I tried disabling NVSvc driver (Nvidia driver) using recovery console but now the screen black outs even before I see the windows loading screen.
I enabled the driver again but it still black outs earlier than before..

11 more replies
Answer Match 69.72%




So yea, my screen goes black after the loading screen, sometimes I had a c000021A blue screen (or was it 29a)

And this all happened right after a scheduled CHKDSK.

And removing the infected files didn't help at all either.

I'm at a loss here.

Thanks in advance for the help.

DDS (Ver_2011-06-23.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_11
Run by Administrator at 22:20:36 on 2011-08-16
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1329 [GMT -5:00]
AV: avast! antivirus 4.8.0 [VPS 091127-1] *Disabled/Outdated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
============== Running Processes ===============
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\WinRAR\WinRAR.exe
============== Pseudo HJT Report ===============
mStart Page = hxxp://
mWindow Title = Windows Internet Explorer provided by Comcast
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
mWinlogon: UIHost=c:\program files\tgtsoft\stylexp\logon\CurrentLogon.EXE
mWinlogon: Userinit=userinit.exe,
BHO: Groove GFS ... Read more

A:Screen goes black after Windows xp loading screen


3 more replies
Answer Match 69.72%

My stats..

Win XP
ECS k7S5A motherboard
AMD 1.4 ghz
Radeon 9000 Pro
PS 400w
Envision 980-e (19" flat screen)
I started getting a black screen after the windows loading screen about 5 months ago. So you understand the black screen is AFTER the windows splash screen, not before. At that time I was running Win ME and had a RAdeon 8500 64mb DDR. I can't say for sure, but I think this started very soon after I got the RAdeon 8500. I could temporarily fix it by logging into safe mode, then restarting. I was having a motherboard problem at the same time where it would reset my bios settings about once a week. So after about a month of the black screen issue I returned my motherboard for a new one(same model) and reformatted, upgrading to XP. Ok, things go well for about a month then start getting the black screen. I reformat XP again to fix it and it happens AGAIN. So I went out and bought RAdeon 9000 Pro thinking the video card was to blame. Just to note, the HD light is not on when the black screen comes up, also it does not eventually log me on, it stays a black screen forcing me to restart manually on front of comp. Radeon 9000 Pro did not fix it. I have reformatted 3 different times now and the black screen seems inevitable.
I have latest video drivers, AGP drivers, XP SP 1, DirectX 9(was doing it on dx 8 as well). Everyone tells me it's a driver issue, but I'm thinking it's the motherboard now. I have a backup GeForce 2 Mx 200. I pop it in and it wor... Read more

A:black screen after windows loading screen

try using a lower resolution and a lower screen refresh rate on the graphics card
It's quite possible your monitor can't handle the higher settings.

This is very likely if everything works ok with a geforce 2mx 200 which has lower top resolution than a radeon 9000


3 more replies
Answer Match 69.72%

There has been this issue which has been bothering me for a while. Every time I try to boot up Windows 7, after the windows logo, a black screen with a visible and movable mouse cursor displays for about 30 seconds to 1 minute. After that it shows the welcome screen and boots normally. I have tried upgrading to Windows 10 recently and this delay increases even more with that OS, with a duration of 2-3 minutes.

Here's a list of the things I tried:Disabling all startup services and programs, to no avail as this doesn't fix the issue.
Running an sfc scan.
Running chkdsk.
Defragging my disk.

And here's a list of probably relevant things:I noticed that my Wi-Fi internet connection takes a while to connect, to the point where it's still trying for
about 30 seconds after booting to windows.
This issue persists in Safe Mode.
I have a dual-boot Windows 7 and Ubuntu.
My boot log:
Service Pack 1 8 6 2015 05:14:20.375
Loaded driver \SystemRoot\system32\ntoskrnl.exe
Loaded driver \SystemRoot\system32\hal.dll
Loaded driver \SystemRoot\system32\kdcom.dll
Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
Loaded driver \SystemRoot\system32\PSHED.dll
Loaded driver \SystemRoot\system32\CLFS.SYS
Loaded driver \SystemRoot\system32\CI.dll
Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
Loaded driver \SystemRoot\system32\drivers\ACPI.sys
Loaded driver \SystemRoot\system32\drivers\WMILIB.SYS
Loaded driver \Syste... Read more

A:Windows 7 black screen with cursor before welcome screen

Not that it should matter, but what's your rig?

9 more replies
Answer Match 69.72%

Windows XP service pack 3.

This happened after a scheduled chkdsk. My screen stays completely black and doesn't let me choose a profile to log on to.

I went into safemode and did a scan under administrator with malwarebytes and spybot S&D. And I did find a BUNCH of trojans I couldnt find if I went onto my regular account.

Malwarebytes' Anti-Malware
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Database version: 7476

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

8/16/2011 1048 PM
mbam-log-2011-08-16 (22-06-48).txt

Scan type: Full scan (C:\|)
Objects scanned: 486456
Time elapsed: 52 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\Windupdt\winupdate.exe) Good: (userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program f... Read more

A:Screen goes black after Windows xp loading screen


follow this NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum and post the logs here Virus/Trojan/Spyware Help - Tech Support Forum

3 more replies
Answer Match 69.72%

Thanks in advance for any help on this.Yesterday when I went to shut down my computer it began to install the Microsoft updates from the Tuesday patch (KB 2436673, KB 2440591, KB 2443105, KB 2467659, KB 2443685, KB 2296199, KB 2423089). When I came back into the office this morning the computer was shut down. When I booted I got the Bios screen and the windows splash screen just fine. Then it just hangs on a black screen. My initial thought was the video card driver. I booted into Safe Mode and uninstalled the driver. No change. Thinking that maybe one of the updates was borked I tried to restore to Monday. No change. I ran spybot and anti-malware which found two entries each related to a trojan downloader. I removed them and ran the tests again which came back clean. I then ran AVG which also came back clean. About a week ago I had a suspicious file which AVG detected and I then removed. I think that this file caused some damage which did not become apparent until Microsoft update tried to patch.I am running XP Pro SP3. I really need to get at some db files but SQL Server Agent will not run in safe mode and the backup from yesterday failed. I assume this happened due to the update at the time of shutdown as the backup is set to occur then as well.I found a thread ( elise025 helped somebody out with a similar problem, however the other person could not start safe mode so I am unsure if I should use the ... Read more

A:Black screen after Windows Splash screen

<<I found a thread ( elise025 helped somebody out with a similar problem, however the other person could not start safe mode so I am unsure if I should use the same steps.>>

The solutions for malware problems...are seldom generic, since each situation involves a different system, different circumstances, etc. advice is never to try to use someone else's malware situation...which has been defined and treated by those with self-resolve your own situation.

I would suggest that you start in the Am I Infected forum...I'll move this topic there.


27 more replies
Answer Match 69.72%

While browsing screen went black and audio froze (loud high frequency repeating noise). Restarted system and windows suggest to perform startup repair before loading. Performed it but it says it cannot fix all errors. Windows will show the loading screen but it never logs on, screen turns black and keyboard lights are not responsive (num. etc).
Created a system repair disk on another computer, ran repair from there, but it did not solve the problem.
I can enter windows in safe mode, writing this from there.

No new hardware added or software installed before this happened.

My uninformed assumption is that the 5-year old SSD is failing.

What is the best route to take?

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: N/A, hr=0x8007043c
Windows Product Key Hash: N/A, hr=0x8007043c
Windows Product ID: 55041-147-8709731-86797
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B649ECC6-E726-4773-AE72-689A7948C7D2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x800... Read more

A:Black screen after windows loading screen

Hi and welcome to SevenForums,
I would guess it would be a graphic's card driver if safe mode with networking is working.

Remove the graphic's card after uninstalling the driver
Connect using on board graphic's and see what happens.

Either way safe mode with networking uses minimal drivers and installed software
Post a uninstall a program screen shot here.

1 more replies
Answer Match 69.72%

Just started happening last week on my friend's laptop. It sticks on the loading screen for ages (like 5 minutes) then just goes black without ever showing the login screen.

It's running Windows 7 Home Premium 32bit. Works in safe mode and have done a virus scan using AVG and couldn't find anything. Done a memory check but that seems to be fine. Tried updating windows in safe mode but the Windows Update won't open.

Tried doing a system restore but it failed. Tried using sfc /scannow in safremode but that said there was nothing wrong. Tried disabling the graphics card but that didn't make a difference.

The computer didn't come with a windows cd so tried downloading "Windows 7 Home Premium x86 SP1 U (media refresh)" Windows 7 Direct Download Links and then doing a Repair Install using the this guide Repair Install but on step 9 it says "to upgrade you need to be running windows 7 with service pack 1 installed..."

Any help would be much appreciated.

A:Black Screen after Windows loading screen.


See if any of these links are of help...

Why is my screen black when I start Windows 7&#63;

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

Windows 7 Loads to a black screen. Whats the - Microsoft Answers

7 more replies
Answer Match 69.72%

I'm pretty stumped here, this first happened after I was playing fallout 3 for a couple hours on my laptop and restarted the computer. On restart, after the "starting windows" screen I got a BSOD with bug check string SYSTEM_SERVICE_EXCEPTION bug check code 0x0000003b..

After a couple times restarting and fishing around in safe mode, the BSOD is just replaced by a black screen. The keys and wireless work because the wifi light is on, and I can use the keys with my memory to turn the PC off even though I cant see anything...

I tried uninstalling graphics drivers with DDU in safe mode and I can boot in with windows basic, until I reinstall my drivers and restart the computer and I get the black screen again...

Might be worth mentioning I can swap hard drives with another HP notebook that share the same SATA connector. And they have no issues inter-operating...right now I am typing this from the computer that has the graphics issue, but with the HDD from the other notebook I don't use. It installed and runs all the drivers with no issues. And vice versa with the HDD in the other notebook

A:Screen is black after starting windows screen

To be clear, you are claiming the Windows Install on SATA HD #1 is only messing up on System #1, but works fine on System #2, but at the same time System #2's HD works fine with System #1?

That eliminates a lot and points to: RAM likely suspect, get a MEMTEST CD and run it on System #1, you can find that info here in tutorials.

RAM - Test with Memtest86+

2 more replies
Answer Match 69.72%

don't even know where to start...the boot sequence is ok.

thanks all

A:XP boots > see windows XP screen > THEN screen just goes black

7 more replies
Answer Match 69.72%

hi, i built my own pc in the summer a few months ago. it was working fine until this morning when i switched it on. i only have one user so it automatically goes onto the user without having to click the name. however today i had to click it because it said i needed to activate xp over the phone or the internet, even though it was already activated. anyway i have activated it now but when i switch the pc on, after the xp splash screen, it just shows a blank screen.

i have gone into safe mode and it give me an option of the Administrator and my user. i have tried system restore in both but the same thing happens. i have seen on other sites that it may be the video card drivers and i might have to reinstall them. however on safe mode, i put the cd in but i can't install it.

does anyone know how i can fix this?

A:Black screen after windows xp splash screen

Hi, I have seen this quite a few times, and yes pain in the butt i know :) Alot of software will not install in safe mode, although seeing as you can get into safe mode, will it allow you to uninstall the video driver from there? If you can, then reboot into regular mode, the system should come up (heres hoping).. then reinstall the vid driver. I have found this to work most times. Worst case scenario.. if that dosn't help. . .go back into safe mode again, uninstall all motherboard drivers, reboot back into normal mode, and again, reinstall drivers. The problem you are having is normally a software issue, generally one of the two suggestions here I find to work. If you have activated and the system is asking for reactivation, that could be due to malware or viruses, or significant hardware changes to your system

3 more replies
Answer Match 69.72%

hi i recently downloaded a driver i restarted and all went alright but the driver didnt work so well
so i went back to my old driver and i restarted and it came up with a black screen where it should b the logins
ive tryed starting in safe mode doesnt want to go in
ive tryed last config settings that worked which also didnt work

does any 1 have any ideas what went wrong please reply

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Answer Match 69.72%


Recently, after one week of not being used, my computer has been giving me problems. After being turned on, the computer goes to the loading screen with the bar and loads but immediately after goes to a black screen. If booted in safe mode, the Welcome screen becomes unfocused and as the cursor is moved, the screen progressively becomes more so. I have never encountered this problem before and do not know what to do. Thanks a lot.

A:Black Screen after Windows Loading Screen

What kind of computer ?

5 more replies
Answer Match 69.72%

When i boot up the computer it seems alright upon till the loading screen. u don't even get to see a loading screen it just goes black. Can i please get some advice on how to fix the computer with the windows disc. ive put it in and ran the boot up from cddrive. i just have no idia how to fix it from there lol. when i ran it in safe mode it stopped 5 lines down. plz help me out would really appreciate it =).

A:Black screen before windows loading screen

Which windows disc (Xp? Vista? another OS?)

Is this a laptop or PC?
Are you running an addon Video card (well this is PC only question)

We need to know more specifications about your computer to help you

At a guess I would suggest to run CheckDisk from your Windows CD on the Recovery Console ie chkdsk c: /f (Try that)

Oh and please put your System Specs information in your Profile

26 more replies
Answer Match 69.72%

Hello, I've just recently encountered a problem with my pc.

I'm running Windows xp service pack 2 on a machine with a p4 2.1ghz proccessor, 2gig ram, and a GeForce 7600 GS video card.

After the bios screen, the computer appears to load normally with the windows xp loading bar appearing, but after this screen all I receive is a black screen with a cursor. I can move the cursor around, however I can't access anything. I also can't issue any commands from this screen.

I've tried loading last known good configuration to no avail, I only get the same screen. When I enter in safe mode, I get the safe mode text on the corners of the screen, but still only a black screen and cursor. When I enter in VGA mode, all I get is a low res cursor icon.

I've booted from a windows recovery disk, with the same results as a regular boot. I"ve also physically removed the video card and booted the machine without it, to only have the same thing happen.

As far as what happened before this occurred I'm not exactly sure. I know that my mom was attempted to install Norton anti-virus, and she said after doing a reboot this is what happened. Since then I can't get the pc to do anything else.

I don't know what else I could do to try to resolve this. Any help would be greatly appreciated. Please help!

A:Black Screen after Windows Loading Screen

I would think, at this point, your best bet would be to do a repair install using a Windows XP install disc.

More information can be found here. .

2 more replies
Answer Match 69.72%

I have a Lenovo ThinkPad running Windows 10.  Since yesterday, I've been having a problem that I haven't encountered since my laptop initially upgraded to Windows 10 (which I still swear to this day it did automatically without my permission).  Whenever I try to boot up my computer, I just get a black screen.  When I boot it up, I'm able to see the "Lenovo" window and also the Windows 10 splash screen.  After that, I hear the boot up tone, but then all I get is a black screen.  Every once in awhile, I'm able to see my cursor, but not always. 
Before the computer upgraded to windows 10, I was having issues with the screen not working, so I purchased a whole new screen.  After I installed it, I still had a black screen.  Therefore, I did some research and just by chance I ran across someone online that had this same problem and they unplugged a yellow "backup" battery under the touchpad and when they plugged it back it, they got their screen back.  I tried it and it worked too!  I had no issues with the computer until the windows 10 upgrade.  When the computer first upgraded to Windows 10, I didn't get an image, but if I put the computer to sleep and then work it up, I got an image again.  This no longer works.  I also tried unplugging the "backup" battery to see if that would fix it.  No luck.
I have a feeling it has something to do with the display driver (especially since I can see... Read more

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Answer Match 69.72%

Before this happened, I could put my computer on sleep without any problems. Now, when I put it on sleep, I turn it on, the screen freezes. I shut it down, start it again, and then the Loading Windows freezes. Another problem is a small one I felt like adding, is that the Windows 7 screen where it is loading up your computer, doesn't show for me. This is not a problem where other users could not log on. All mine does is have a black screen, then loads to my desktop. So it works fine, just that the screen doesn't show. Please help.

A:Windows 7 Freezing Screen + Black Screen

Quote: Originally Posted by firelance69

Before this happened, I could put my computer on sleep without any problems. Now, when I put it on sleep, I turn it on, the screen freezes. I shut it down, start it again, and then the Loading Windows freezes. Another problem is a small one I felt like adding, is that the Windows 7 screen where it is loading up your computer, doesn't show for me. This is not a problem where other users could not log on. All mine does is have a black screen, then loads to my desktop. So it works fine, just that the screen doesn't show. Please help.

Can you boot into safe mode (F8)"
Do you have the win 7 dvd to do a repair install?

Do you have a backup, by chance?

Ken J

2 more replies
Answer Match 69.72%

The other day when I booted up my computer, it got as far as the Windows screen with the bar scrolling at the bottom, and then, when I should have gotten the welcome screen, my lcd monitor went black, with a no signal notice and went into standby. I could not get into Windows, even in safe mode. I did a full restore, and everything seemed to be going well, until I installed the ATi video drivers. The same problem started again, black screen, no signal at the Windows screen. Windows seems to be loading, I can hear the hard drive clicking and the Windows start up music is heard and finishes after the black screen.

Things I have tried to resolve this:

Did a full Windows restore.
Reloaded the video drivers, old and new, numerous times.
Tried the ram sticks one at a time, didn't find a problem with them.
Ran Memtest, no errors.
Took video card out and reseated. Replugged vid card power wire.
Took the audio card out and reseated.
All voltages seem to be okay in the bios, fans and hardware are running, so I think the power supply is okay.
No overclocking.
Don't see any problems in the Bios.
Cooling seems to be okay. No dust in heatsinks.
Windows loads okay in VGA mode.
I have .net installed.
I don't see any obvious burned spots on the video card or motherboard.
Done Google searches and found many with the same problem, but nobody seemed to have a fix. Accept buy nVidia.
Searched TechSpot.

The only thing I can think of that it might be af... Read more

A:Black screen at Windows load screen

Doesn`t sound too good mate.

The only thing I can suggest, is to try another video card. If that works ok, then you know your video card has failed.

Regards Howard

1 more replies
Answer Match 69.72%

Hi everyone:

This is my first time here so im not 100% sure if this is where I am supposed to post this.

I am running windows XP Pro and the problem is that I have deep freeze installed on my computer, so I un-thawed it and then installed skype and then froze it again.

Once I was done with Skype I un-thawed deep freeze again and uninstalled Skype and then restarted the computer. Thats when the problem started all I get now is the windows XP splash screen and then the screen goes blank. I tried going into safe mode to un-thaw deep freeze again but it doesn't appear in the bottom bar.

Any help is greatly appresheated.

:) Azirus

A:Black Screen after seeing Windows splash screen.

Hello everyone its me again. Just wanted to give an update on the problem.

It appears that it is deep freeze that is causing this problem on the computer, because when I boot into thawed mode or uninstall deep freeze the computer is able to boot normal (I was able to log in by pressing F8 and then selecting Directory Services Restore Mode, incase someone else has this problem) and once I logged in I was able to open deep freeze and uninstall it.

Unfortunately I need deep freeze installed on this computer because its at a public library (Deep freeze pretty much solves all problems of public downloading viruses etc...) I also have deep freeze installed on 6 other computers running windows XP Pro and they arn't having any problems at all.

If anyone else has had this problem or knows what may be wrong please let me know. I have tried uninstalling deep freeze and reinstalling it as well, but the same problem happens.

:) Azirus

2 more replies
Answer Match 69.72%

i get this error when i tried to open up my computer, first the windows xp loading screen works fine, then after that the screen just goes black and stays like that forever. this happened when i tried to uninstall a USB Bluetooth driver and it was requested to restart my pc so i did, and after that restart i cant get in no more, the screen just goes black after the windows xp load screen. im wondering how can i fix this problem? please help me guys... thank you.. and o yeah one more thing.. when i tried it on safe mode it went to the welcome screen but after that when i try to move my cursor i didnt move at all!! then i restart my pc again and the whole thing happens once more! help me please!

A:black screen after windows xp load screen..

6 more replies
Answer Match 69.72%

Hi everybody. I'm kinda desperate with that problem, i hope you can help me.

I installed Win8 Pro, everything fine, i installed some programs and the latest drivers from Nvidia, i ran windows update so i rebooted, bios screen was right and then it appeared the win8 screen with the window and the circle looping and right after that while i had to be in the login screen i just get a black but stuttering screen where i only can see the mouse pointer. I restart in safe mode, uninstall the 550 Ti, then i can reboot whithout problem, Win8 detects the card and autoinstall the latest drivers and eveything is fine again and i'm able to play whatever i want, until i have to reboot or shutdown again. I need to uninstall the card from the device manager everytime i reboot if i want to have the chance of login again. Apart from this, everything runs fine.

So it looks like the card works right but there is a problem with the "welcome" and login screen. It's weird and frustrating and i would appreciate any help.

A:Black Screen in login screen Windows 8 Pro 32. GTX 550

The BIOS on your system dates from 2007. I'd have to wonder if this system is compatible with Windows 8

Many of your storage controller drivers date from 2008 and earlier - I'd have to wonder about those that are involved in any crashes, but there are no memory dump files to examine.

Lot's of errors about services not starting and Windows Updates not installing - but I don't speak Spanish so I can't be sure about the details. I must ask if this is a legal copy of Windows - as illegal copies have many of these same symptoms - and fixing them isn't something that we can do here.

6 more replies
Answer Match 69.3%

Hey I need immediate help!

It's my sis' previously-formatted HP Pavilion dv5201tx! The problem is as the title above. I can go into safe mode. I've used system restore twice. And in Documents and Settings folder I noticed it has:

Administrator description name description name.000

Is it creating more user folders? At some point description name.000 wasn't there. Corrupted registry hive? I'm not sure! Restarted many times, used Last known good configuration, and it's still black after the boot screen. Please help quick, she uses it a lot. Thank anybody so much..

A:Black screen after boot screen, no welcome screen, no logon screen

6 more replies
Answer Match 69.3%

i need to know what to do to get it off the black screen has to do with geuinnse i ant spell is said windows 7 its not a part of genunse 

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Answer Match 67.2%

Hi, I have this 4 year old Lenovo Y560(config below)

The discrete graphic card has probably fried a long time ago, so last year when I did a clean install of Windows, I had to disable ATI Card permanently in the device manager using safe mode and used the Intel integrated card. A few days ago, I booted up windows only to encounter, "A disk read error has occurred, press ctrl+alt+del to restart" . I tried to boot up using WIN 7 install disc, but soon after the Starting Windows logo , the screen turns black and I am left with a cursor in a black screen. I tried to boot into Safe Mode but still I encountered a black screen with just the cursor .

I booted with Ubuntu live usb and was able to access all my partition and did back up and even formatted the Windows Partition. I tried to boot using a WinPe and faced the Black screen with a cursor again. I even reset BIOS to default, changed Graphics Adapter from "Discrete' to "Switchable' and vice-versa, but no effect at all. When I boot up using Ubuntu and ran lspci | grep VGA I can see both cards listed. I even tried to boot up using Windows 10 preview disk, still I get a black screen after the Windows loading screen.

I can't afford to buy any laptop presently since I am currently at college, so using Ubuntu for now. Is ther any way to install Windows 7 again? Is it possible to get the ATI Card working properly- reballing, reflow?
Any way to permanently disable the ATI card and get w... Read more

A:Black Screen During WIN 7 POST , Black Screen Even In Safe Mode

What other graphics adapter choices are available in BIOS setup? If you choose Switchable is there software on the Lenovo site for your model that's needed? Are you using the Display adapter software from there?

Have you tested your HD with the maker's HD Diagnostic extended CD scan, followed by a full Disk Check on a single disk partition you create?

Then work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums including trying an alternate install method (disk><flash stick) with new media. These steps overcome almost all install failures, so you'll be reasonably sure the problem is hardware or BIOS settings if nothing works. But don't skip any steps.

Try Clean Install Windows 10 Technical Preview to see if there's any difference with a more modern OS install. It's already a very polished OS and worth testing this.

1 more replies
Answer Match 67.2%

after starting my comp. when it reaches the log on screen..... it shows my account is signing in and after that black screen with a cursor appears.... nothing else.... i have to sign out and then sign it again to get my screen visible and usable.... (or even restart again) please help me guys......

A:Windows 8 black screen after log on screen

mine was doing that when i had Avast installed, but once i uninstall Avast and just use the build in AV never got that black screen again.

1 more replies
Answer Match 67.2%

I just recently upgrade my computer with a new motherboard, CPU and RAM. It was previously freezing when trying to reformat it when someone looked at it I was told that the CPU was overheating so I just upgraded. Well, when I started the computer after the upgrade it seemed to work fine. I need to reformat the hard drive so I tried but after the screen that says "press any key to boot off disk" it goes straight to a black screen. Also, it goes to the black screen right after the windows opening screen. Any ideas guys? I would really appreciate it. I have had nothing but problems with this computer ALL summer!

A:Black Screen after Windows welcome screen

You have to set your optical drive as the first boot device in the BIOS and then boot with your Windows CD in the optical drive tray. You can change your BIOS back later.

Is your hard drive IDE or SATA? If it is SATA and you are installing XP, you might need to install SATA/RAID drivers during the OS installation procedure.

3 more replies
Answer Match 66.36%


So on my computer, something strange happens when I uninstall UxStyle. It has broken my Windows install once and it has done it again. The first time, I kept on doing system restores to see what was the problem that made that black screen. After trial and error, I narrowed it down to UxStyle. So, I deleted Windows 8 and installed Windows 7, which is what I wanted in the first place. Now, I decided to triple-boot Windows 7 with Vista and 8.1, and it has succeeded. I reinstalled UxStyle thinking it was just a problem with my old Windows install, and then uninstalled it after a few days since I felt like the regular look was better. I rebooted Windows and the same effect happened.

So, I would like to know if I can get and replace those three patched DLLs with unpatched DLLs for Windows 8.1. Could I just change the broken ones to have .old next to them and then place the ones I get here there? Also, would sfc /scannow work?

A:UxStyle Black Flashing Post-Windows Update Black Screen

Hello lct01a, and welcome to Eight Forums.

A sfc /scannow will attempt to repair any modified or corrupted system files, so that would be a good first step.

SFC /SCANNOW Command - Run in Windows 8

6 more replies
Answer Match 66.36%

Recently my laptop screen had to be replaced due to a cracked screen. Original screen was a Samsung and the new screen is LG. After this, whenever I install Intel HD graphics, windows boots up till the login screen and then goes black, one bright flicker, then completely black again. However, when I boot into safe mode and replace Intel HD graphics driver with Standard VGA adapter, everything works fine, except for crappy graphics ofcourse. I tried installing various old/new/latest versions of driver software, upgrade/downgrade BIOS, install monitor.inf file from lenovo website for this laptop model, everything.
Odd thing: running Dxdiag shows my current display to be 1200x800 (32bit)(1hz).
So, I tried to change the display refresh rate in advanced settings> Screen refresh rate, no luck, no other option except ' Use hardware defaults'. So, I went ahead an modified registry values as given here:
How to Modify the Video Refresh Frequency in the Registry

Again, no use. After I reboot and go back and check, its set to 1 by default.

Tried 4 clean installs, installing on a completely new HDD, Windows 7 Pro, Windows 7 Ultimate, Windows 8 , everything..

Is it a screen problem? Or some hardware ID kind of thing?
What should I do ?
Please help!

Dxdiag information:
System Information
Time of this report: 2/3/2015, 06:26:14
Machine name: UNKNOWN-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service ... Read more

A:Black Screen/Blank screen after screen replacement

Not all laptop screens are the same. It is important to get a "replacement" screen, not a "compatible" one.

On the back of the laptop screen is a product sticker (you can only read this before you install the screen). On that sticker is the manufacturer and model #. You can use that number to find exact replacements.

How did you come to choose the LG screen?

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Answer Match 65.1%

I was having trouble starting my computer like many other people it seems - it would hang just after the "starting windows" screen appeared. I had a completely black/blank screen, no mouse pointer , nothing. The only way to overcome the issue was by powering down and restarting windows which always seemed to get it running, but very frustrating none the less.
I tried several fixes from this forum without success. Thinking about it though, I realised that my problem only began after I had reinstalled windows (which I had done several times because of faulty memory - everytime I got the same startup problem ). I know that advice from this forum frequently referred to ensuring all drivers were up to date so I checked mine via Device Manager. All showed that they were the latest drivers according to Windows Update. However, I decided to manually reinstall the motherboard drivers from the ASUS website (I had already done so for the chipset) , namely the SATA and LAN drivers. To my delight this seems to have returned my computer to its correct working state with no startup issues.
Just thought I would post this info in case it is of use to anyone trying to overcome a similar problem.

A:Solved black screen after "loading windows" screen

Hi ColWar,

Thanks for posting your solution! Hopefully this will be of use to someone else. I will flag this thread to be marked 'Solved'.


Windows Outreach Team

2 more replies
Answer Match 64.68%

Hi there,

Am using a Dell Inspiron 6400 with XP. It'd been running ridiculously slowly recently so I started an AVG scan and AVG immediately threw up a file, which I then deleted, then I got a "fatal error" message flash up. Since then I havent been able to get to the log in screen, it merely goes to the black screen with cursor, and Safe Mode is just a black screen with Safe Mode in each corner. Ctrl Alt Del also doesnt work in Safe Mode for some reason, and I have no CD. Ho ho.

Anything I can do to fix this?


A:Black screen & no log in/black screen in Safe Mode too

6 more replies
Answer Match 64.68%

I have been struggling with an intermittent problem for many months, and it is getting worse. I am running windows vista on a toshiba satellite laptop.

My screen will go dark (not quite as black as when the computer is off) when I am using it, and although the computer is still working, I cannot see the screen. Then, on startup, I can occasionally see flashes of the startup logo, which is enough to let me know it is loading. My cursor quits working as well.

After I run spybot in safe mode, and run it again at startup, it works for some time. (This last time was 2 days). So I believe I have a nasty virus. I run Norton 360 all the time, spybot rather frequently, and malaware bytes about once a month.

I am able to get it in safe mode by hitting the down arrow once, and hitting enter.

It is very frustrating. I don't think it is the video card, as it is repaired after spybot use.

Any suggestions?

A:Startup screen flickers to black, then all black screen

That is weird situation I'd say. I am unsure what actually is the issue here, perhaps one way of finding what may be happening is having a look at your Event Viewer Logs. You can find Event Viewer, in Control Panel, Administrative Tools.

Also please follow these 8-steps, and post your logs at Malware and Virus Removal Forum for analysis. Regards

1 more replies
Answer Match 63.84%

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


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Answer Match 63.84%

Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

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Answer Match 63.84%

Hi, I am having several problems with my computer, wondering if I am infected with something? First noticed the computer running slowly. Then began freezing all the time. Then noticed that when I switch to a new internet page at times I notice a small black screen that will pop-up or flash on the page, but only for a second...almost like you'd get on a "run command" type scrren, if that makes sense. Also, I keep getting a security options failure. It seems this only comes after the computer freezes and I try to hit alt, control, delete to bring up task manager. I have tried to run Norton Anti-virus and spybot. I've used CCleaner to remove unnecessary files/clean. The virus software finds nothing unusual (usually some cookies with tracking, but no virus. Any ideas? Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:54:57 AM, on 8/19/2009Platform: Windows Vista (WinNT 6.00.1904)MSIE: Internet Explorer v7.00 (7.00.6000.16890)Boot mode: NormalRunning processes:C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\hp\support\hpsysdrv.exeC:\Windows\RtHDVCpl.exeC:\Program Files\HP\HP Software Update\hpwuSchd2.exeC:\Program Files\Java\jre1.6.0_01\bin\jusched.exeC:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A0... Read more

A:Infected? Blue screen, black screen popping up in background, freezing and slow

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 63.84%

Hi Everyone.

As the title says about, i have a Dell Vostro 1520 and im running Windows 7 with a 32bit. It is only 2 years only. It started about a month ago. I was on my laptop viewing and deleting some unwanted photos i had. A few minutes later i realized that i deleted a photo that i wanted. So i went to the recycling bin and restored that photo. When i went back to my photos and went into the album, it said something like i do no have permission to access this folder. Please press continue to get full permission. I clicked continue and i got the access i should have. Now i tried many more random folders and the same thing happened. Also when i came out of the folders, the folders had a big pad lock sign on the front of it. After that i shut down the laptop and went to turn it back on. The laptop will power on like normal. I can press f12 for the boot options. which i have already tried many times. I also tried it in safe mode and what-not, but still nothing. I can hear the fan and stuff spinning up like normal. I have also put and CD into the CD ROM and that spins up fine. So after the Dell logo on the screen, it goes black and stays that way with the cursor. You can move the cursor around no problem. I should also add that the battery light is and has been flashing for a good wile. Its flashing orange and blue. I'm wondering if this has anything to do with the battery. Because my laptop will not charge with the AC adapter in it for many months now. It will only stay... Read more

A:Dell Vostro 1520. Black screen. Wont reach login screen

Since its a laptop the harddrive is easy to pull out and remove.If you have or can get a usb sata/ide connector hook the drive to that and then to another computer if you have one so you can save all of your important data like pix, music, etc.The laptop battery is going to have to be replaced since its no longer charging properly.It sounds like there might be a short somewhere or a power supply problem along with a bad battery.Or possibly something might be wrong with the screen or video or graphics card.

3 more replies
Answer Match 63.84%

I was being helped by Quads on the norton community. I know he helps out here too. Quads was helping me but I screwed up, thought I was helping to save time(yes, I know I saved you alot of time now) but I did not follow complete instructions.

This is what was done so far

OTL scan was run

adwcleaner was run

had adwcleaner delete all and reboot

ran combofix

when computer was rebooting it got stuck on the black screen for about an hour

Had to restart it again and when it did it restored to a previous date

This is where I screwed up

Since it was a previous date it seemed like nothing had taken place, no downloads on the desktop.

Ran the otl scan again

adwcleaner again, log looked the same as first time so I deleted all again

Ran combofix and rebooted and it gave me a log

That is where I am stuck, I dont know whether to leave these downloads on the computer, delete them

I dont think that Quads is going to help me anymore since I messed up, so I was wondering if anyone else could help. I just really want to finish what was started. The computer was stuck on the black screen this morning and finally got it restarted after about 5 times. But I do think there is some kind of virus. Still have adwcleaner and combofix downloaded on the computer. Dont know if I should delete them or what.



A:Screen Freezing, search engine redirect and black screen when starting the computer

Read the guide here on preparing logs

and create a topic here

Good luck

5 more replies
Answer Match 63.84%

Start up then screen goes black before I even get chance to log in. If I shine a torch on the screen I can see it is working but impossible to do anything.

I think it needs some new part(s) installed to fix this (I think).
I know it's an old no longer supported system but I use it to run the TV guide, play some language cd's I have installed & Google some info.

I think 1 item is n inverter ?

Thanks 4 any help

A:Inspiron 8600 running xp black screen but torch shone on screen & can vaguely see

It could be the inverter - particuarly if the failure was sudden.  It could also be the backlight bulb itself, meaning a replacement screen is needed. 

3 more replies
Answer Match 63.84%

Built my own computer, and for a while it ran fine, but now when I try to play League of Legends it will crash often. Sometimes the game freezes, and no method of input will change the screen until I hold down the power button. In this case my speakers emit a high pitched noise. Other times the screen will go black, and the computer will automatically restart. Other times I will get a blue screen with the error code 0x00007e. Please help this is getting very annoying!

I should note that it is not often that it crashes, sometimes it will happen twice in a short time, sometimes it will take days.

DMP files uploaded as per posting instructions, please inform me if you need anything more, thank you!

A:BSOD or black screen while playing League of Legends or Full Screen YT

BUGCHECK_STR: 0x124_AuthenticAMD =
Stop 0x124 - what it means and what to try
Probably hardware. Clean out dust in the system, if you have overclocked stop and revert to original settings. The link contains the most probable solution to your problem. IF the problem cannot be fixed i suggest lowering the vcore a tad tad bit.
Here are stresstests to possibly help rule a few things out. : Stresstests:
Ram : RAM - Test with Memtest86+
General hardware: Hardware - Stress Test With Prime95 ( (Three pre-set configurations are available: Small FFTs and In-place FFTs, and Blend. Small and In-place modes primarily test the FPU and the caches of the CPU, whereas the Blend mode tests everything, including the memory.)
Graphics: Video Card - Stress Test with Furmark (Do the above Graphics test only with the latest drivers, and then Run it until the temperatures stop increasing; should be less then 10 minutes. If you don't see any crazy glitches or distortion on the screen, The test most likely passed. Take note if the Temperature gets too high, or you see Visual artifact - Wikipedia, the free encyclopedia to stop the test.)
Good luck.

9 more replies
Answer Match 63.84%

When i run maplestory my screen goes black and my screen light power button blinks.
What can be the problem?

A:When i run maplestory my screen goes black and my screen light power button blinks

12 more replies
Answer Match 63.84%

Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

14 more replies
Answer Match 63.84%

Previously it showed Blue Screen every time I boot my Y460; few seconds after the Window Logo. No matter how many times I reformate, it still showing Blue Screen, indicating STOP 0x00000116 and atikmpag.sys error. Subsequently, I went into the BIOS and changed the settings on the graphics switchable to discrete graphics. However its getting worst now because there is no display (totally black with no background light) every time I on my y460. Hence I need assistance and solutions, thanks.

A:URGENT LENOVO Y460 previously Blue Screen now Black Screen

closing duplicate, please respond at

1 more replies
Answer Match 63.84%


I've been working on a dell inspiron 1525 today and cant figure what is causing this problem.

The laptop boots, displays the post screen, and then the screen goes black.
You can boot into BIOS,
You can boot into the Boot menu.

You cannot boot into safe mode, the f8 key does nothing,
when using the boot menu, u can't boot into a windows disc to reload the operating system, it just goes black.
I did however manage to boot into a linux cd i have and run a HDD test (what passed) and a memory test (what also passed).

It does exactly the same on an external monitor aswell so I am lost with this one.

Any ideas would be appreciated

A:[SOLVED] Dell Inspiron 1525 - Screen goes black after POST screen?

Which OS is on the computer?

3 more replies
Answer Match 63.84%

Previously it showed Blue Screen every time I boot my Y460; few seconds after the Window Logo. No matter how many times I reformate, it still showing Blue Screen, indicating STOP 0x00000116 and atikmpag.sys error. Subsequently, I went into the BIOS and changed the settings on the graphics switchable to discrete graphics. However its getting worst now because there is no display (totally black with no background light) every time I on my y460. Hence I need assistance and solutions, thanks.

A:URGENT LENOVO Y460 previously Blue Screen now Black Screen

8 more replies
Answer Match 63.84%

my PSU went out and i had it replaced and since i replaced it i havent been able to boot my pc. i plug everything in and hit the power button it immediately goes to a black screen with a blinking underscore cursor in the upper left corner about 1/4 of the way from the left side. all my fans work, the hard drive is running.

Vista (64 bit)
AMD Phenom x4 9100e 1.6GHz
ATI Radeon x1950 Pro
4 Gb RAM
Power supply was from another pc i had that i didnt use anymore, same wattage just had the 6 pin PCIe connector i needed, the one currently in it is the stock one that came with the tower.

no clue what to do, F1, F2, ESC, DEL keys dont work to get to BIOS, the only responses i get are CTRL+ALT+DEL kind of restarts i think, my monitor goes to standby when i do it for a brief period of time but then fans kick on again and same black screen.

also when i hit the pause/break key it stops the beeping that is coming from the mobo. *note* if i hit the key during the beep then its continuous noise.

anyone have any advice?? any would be appreciated!!

*Edit - just to clarify, i get zero load up of anything, there is no loading screen prior to the black with blinking cursor, as soon as power is on it immediately goes to this screen.

*Edit - again i forgot to put that the 6 pin PCIe connector needed for the x1950 pro is non existant in the new PSU and i havent gotten an adaptor yet for it. dont know if that would be the reason i cant boot BIOS or windows. the original gr... Read more

A:Black screen blinking cursor immediately on boot, no load screen...

sounds like you need the PCIe power connector to run your video card. Try removing the card and enabling the onboard video until you get a new PSU or adadpter.

8 more replies
Answer Match 63.84%

When I turn on my computer all I get is a black screen with the flashing cursor up in the left corner of the screen. Any ideas as to how to correct this? I have a Dell from he'll computer-- inspiron E1505 about 8 years old and just had windows 7 home edition installed on it

A:Black screen with flashing cursor in upper left corner of screen

Hey I just went through something very similar. I found that my SATA cable connecting the hard drive to the motherboard had failed. I replaced it with a new SATA cable, and it booted right up. Try the cable first if you have one lying around, plus its a cheap solution. If you replace the cable and it still won't boot up, it might be your hard drive. Seeing as how your machine is that old, it could fail at any time.

Do you get anything on the screen when you turn it on?

2 more replies
Answer Match 63.84%

Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

7 more replies