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Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

Q: Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue really and I would rather avoid a reinstall.

Can anyone recommend what steps I should try to resolve this?


A: Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

15 more replies
Answer Match 115.2%


I sincerely hope that someone here can help me. I had a windows update that would not install (got stuck at part 3, 0%) after about 8 hrs I went ahead and turned off and restarted the computer. I could get into windows, but it was super slow. I restarted in "plain" safe mode and everything work fine. I ran MBAM and AVAST and they did not find anything. I restarted in safe mode with networking (to update the scanners just in case) and the system again ran super slow. I was able to update MBAM after about 4-5 hours, so i restarted in plain safe mode, ran MBAM still found nothing. I ran windows defender and found nothing. I tried safe mode with networking, still super slow. I decided that perhaps it was the windows update that was the issue, and i used safe mode to restore the computer to a date prior to the update. This caused a NEW problem. Now I will go through POST just fine, see the windows green bar just fine, flash the windows logo screen ok...but instead of seeing the log in page I will get a black screen with a movable cursor. This occurs even if safe mode is selected (any variety).
On the black screen with movable cursor (arrow) after POST and before the log in screen I have tried:
Ctrl-Alt-Delete (nothing happens)
Pressing shift 5 times (this brings up the sticky keys dialogue box)
Pressing the windows button on the keyboard (nothing happens)

I restarted the computer and used f8 to enter the "advanced" start up options. Here ar... Read more

A:Black screen of death with movable cursor after system restore

Pull out the hard drive and put it aside for now. Get a new drive and install it. Load Windows fresh. Apply all the drivers and Windows updates. Install the old drive as a second drive and recover your important files that way

4 more replies
Answer Match 111%

I was having some trouble with the firewall (could not start the service), I then tried to do a restore but got an error. After reading some topics on these forums I did a clean boot followed by a SFC scan. The scan came back saying there were some errors so I rebooted so I could see the resulting log file but now I can't get into windows.

Instead of the usual user login screen I get a black screen with a movable cursor. No commands seem to work (shift+f10 or ctrl+alt+del) I have tried regular safe mode, I have tried with networking and with command prompt but they all lead to the same black screen with movable cursor (the resolution on the cursor changes tho).

I've tried using every recovery option available; every option on the default manufacturer software except restoring to factory condition, I've tried using system restore (gives error 0x8007002), two types of hardware diagnostics both of which say nothing is wrong, every repair option on a vista (and win7) cd, I've every managed to make a live win7 cd booting from which yields the same black screen. I've also tried using an ubuntu live cd but that didn't get me anywhere.

If I had anywhere to put the contents of the nearly full 500GB drive I would have reset to factory defaults by now but can't. I'm at the end of my rope here and need some help.

A:Black screen with movable cursor (vista x64)

Hi tole,

I appreciate the technical expertise and the steps that have been done. We check if the computer is able to boot in Last known good configuration and check if it works:

Please post the results.

6 more replies
Answer Match 108.6%

hey guys,
i have recently tried manually getting rid of a Vundo trojan named ddccd.dll and during removal i was advised to disable the automatic Recovery Points thing, which i did...
now after i re booted into normal mode to get the HJT Log for another forum since they requested one my Kernel Loads with no problem but once after the fancy loading screen a black screen with my cursor appears and i can move my cursor cannot access C-A-D my keyboard input does nothing and the only way out of it is a Hot Restart...
i have tried absolutely every possible way i can figure, first i tried booting back into any of the safemodes which all of them fail with the same problem also my vista CD works to the part when i go to Re-Install it tells me a file is missing or something like that which causes the setup to fail
i have been in the recovery section and done the start up recovery which reports that windows boots successfully... well it doesnt....
i have done a memory diagnostic since google kinda advised me do that but nothing was found and then theres another thing in the Vista CD Cmd
i have tried the command chkdsk /f and chkdsk /f /b but none work it turns around and tells me it fails as the disk is write protected...
im seriously screwed now i cant do jack i can access my bios obviously but that doesnt help me much further, this is my dads system now hes running 2003 so i cant do a recovery disk from his system either.... the system restore option is no option as there are no previo... Read more

A:Vista Enterprise Stuck At Black Screen With Movable Cursor

Hi whapster,You should refrain from asking for help from others, while you are being instructed by another Malware removal team.It is a waste of both forums time and resources.Perhaps you should present your original helpers with your problem, because BC doesn't know what steps have been taken up to this point.I see you have a HJT log posted in the Misplaced HijackThis Logs forum.If you wish to have your HJT log analyzed, follow the instructions in the reply to your Misplaced HJT log Here.At this point, our HJT Team should be the only members that you take advice from, until they have verified your log as clean.This topic will now be closed, since you have an open log posted. If you have any questions, feel free to send me a PM.

1 more replies
Answer Match 102%

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

5 more replies
Answer Match 101.1%

Just got a computer in that's experiencing the early variation of the KSOD problem on a Windows Vista Ultimate computer. This variation is the one that happens before the windows logo comes up, right after the loading screen. I don't know what caused it, as I just got the computer, and it's been sitting around for months already, but KSOD doesn't seem to want to fix.

So far, I've left it up all night to see if it would come around eventually, tried doing a repair from the Vista CD, tried doing /fixmbr and /fixboot under the repair console, tried deleting the event logs (renaming them rather, and somehow they were deleted), renaming the SoftwareDistribution folder (and renaming it back when that didn't work), booting into safe mode, doing the sticky keys work around, and probably a couple other things I'm not thinking about.

The only fix that I've found that I haven't tried yet is using some tool to destroy the windows boot loader information and recreate it, and I'm not sure if that'll work or not. I can do a clean install, since I have to clean the computer off, but I have a couple days to play around with it, and I'd like to see what's making this problem tick. It'd probably be worth it to do an image of the hard drive and boot it up in a virtual machine so that I can play with it after I turn the computer around and give it back.

I also haven't yet tried: asking it nicely, threatening it, casting a counter-curse on it, bribing it, giving it a technical tap, or def... Read more

A:Black Screen of Death KSOD

Any clues about the possible problem on the black screen - error message for instance?

If not, a fresh install seems the only answer (delete the existing partition & create new first though, to ensure it's totally empty (sometimes a format only won't be sufficient, so "nuke" that partition first to be sure).

2 more replies
Answer Match 101.1%

Hi and thank you for reading this.
I have the Ksod. I am running Windows Vista home basic sp2. When i attempt to boot up. I get the black screen and mouse pointer and there it stays. However I AM able to boot up in Safe Mode W/ Networking. I have attempted many remedies. Ive tried sfc/scannow i have ran Several malware and anti virus software programs and everything is fine ,tried system restore,tried roll back, tried start up repair,ran memory diagnostic, ive seen some variety of solutions online but they all lead to the same result. which is everything is fine but its not! I cant see my desktop!! and its not the monitor .
I do have the windows reinstallation dvd of windows home basic 32 bit. I havent attempted reinstall and have called a few techs for price quotes for hire. I have more than a general knowledge of computers and have resolved smaller issues before ...However im baffled by this and really could use your support and guidance. please assist if you can and Thank you.

A:Ksod-"Black Screen Of Death"

hi,,,,as you say you can get into safe mode,, take a look in event viewer to see if there's any info in there,,,, also look at updates and see if there were updates around the time of this happening,,,, what were you doing around the time of this starting to happen,,, was some new software or hardware installed,,, also take a look in anything to give us a clue reliability and performance monitor,, reliability monitor,,,, any clue as to where to look,,, also open system,,,,, press win key+pause click on performance click on advanced tools and click on generate system health report,,, i dont know if this works in safe mode but give it a try,,,, see if any of this will shed light on why this has started to happen,,,
i hope your all backed up as this could end up in a clean install,,,, if you are then it could be quicker and easier to do a clean install anyway,,,,,
please report back anyhing you find
good luck.

4 more replies
Answer Match 101.1%

HI I have a compaq CQ60 laptop with windows vista basic I got it off a friend and unfortunately, after some googling!, I have discovered it has KSOD. It loads up fine, then I get the black screen and if I ctrl alt delete and start task explorer.exe everything runs fine until you turn it on again. I tried the F8 and start from last thing but that didn't work.
The other thing I've read involves booting with vista media and messing with some files. Problem being I have no disc for windows vista.
Please help!!
Also please note I'm not all that computer savvy so help in simple terms lol

Thanks xx

A:Black screen of death KSOD

PS if i could get hold of another windows vista basic would wiping and reloading solve it?

1 more replies
Answer Match 101.1%

Hello, and pardon me if this error has already been solved I have been looking for hours and hours and haven't found a solution to my exact problem. What happened is, one day after booting up my computer it went to the login screen like normal, then when I logged in, it simply showed the black screen with a cursor. I've had this problem before and I simply fixed it by opening task manager and running explorer.exe manually and everything returned to normal. Although, this time explorer.exe is already running on the processes list and if I terminate it and run it again or run multiple at once, it does nothing and stays with the black screen and cursor. This happens on both of the 2 accounts on the computer. When I run it in safe mode everything works perfectly fine, although the internet doesn't work anymore. I connect to the internet directly through a CAT5 cable plugged into the computer from the modem and I've never had a problem with it until this problem developed. It did work one time but my power went out and turned off the computer, and when I turned it back on the problem persisted. I've run complete full scans on both Avast! and Malwarebytes' Anti Malware and they've come up with nothing. I've also restored the system and nothing has fixed it. I would really appreciate any help, thank you very much in advance. I have a feeling I may end up being a registry error but I have no idea what to do with it, so I feel it would be safe to get exact instructions before I mess i... Read more

A:blacK Screen Of Death (KSOD)

Boot into Safe Mode with Command Prompt and run Sfc /scannow

3 more replies
Answer Match 101.1%

Just got a computer in that's experiencing the early variation of the KSOD problem on a Windows Vista Ultimate computer. This variation is the one that happens before the windows logo comes up, right after the loading screen. I don't know what caused it, as I just got the computer, and it's been sitting around for months already, but KSOD doesn't seem to want to fix.

So far, I've left it up all night to see if it would come around eventually, tried doing a repair from the Vista CD, tried doing /fixmbr and /fixboot under the repair console, tried deleting the event logs (renaming them rather, and somehow they were deleted), renaming the SoftwareDistribution folder (and renaming it back when that didn't work), booting into safe mode, doing the sticky keys work around, and probably a couple other things I'm not thinking about.

The only fix that I've found that I haven't tried yet is using some tool to destroy the windows boot loader information and recreate it, and I'm not sure if that'll work or not. I can do a clean install, since I have to clean the computer off, but I have a couple days to play around with it, and I'd like to see what's making this problem tick. It'd probably be worth it to do an image of the hard drive and boot it up in a virtual machine so that I can play with it after I turn the computer around and give it back.

I also haven't yet tried: asking it nicely, threatening it, casting a counter-... Read more

A:KSoD (Black Screen of Death)


I had one a couple weeks ago that was as simple as re seating the RAM...worth a shot!

good luck

2 more replies
Answer Match 100.8%

Hey everyone.

My mom has a BIG problem with her compture.

My brother was trying to update the PDF reader from adobe and it got to 98% and froze. He tried to hit the cancel and he rebooted into a black screen with a cursor that moves.

He tried to boot into safe mode, but every option leads back to the black screen with the cursor.

He tried to find a restore point, but he states that there were no restore points created.

The computer is Vista premium I believe and it is an HP desktop...about one year old.


Let me know what other information you need..


More replies
Answer Match 100.8%

Help!!! After sending my pc to sleep last nite i immediately tried to restart by hitting enter or moving cursor as per norm, After having to hard shut down as there was no response, i then got the asus motherboard page asking me to tab for set up or delete for bios message, (everytime now) I skipped & ended up starting on safe as normal was not working I then went for restore point which completed that process but on completion I ended up with black screen with movable non blinking cursor. It will load on normal start through to windows logo but instead of desktop it is the same... black screen etc... control alt delete etc will not work & it does not seem to register the motherboard cdrom or the supermulti cd rom... no boot from cd option that i can see.... help??

A:Black screen & movable cursor

Hello and welcome Stubedont mate some specs on the machine would be good and just how long have you had it - have you backed it up etc

3 more replies
Answer Match 100.8%

Hi, I'm running Windows 7 Professional 64bit, and I have the problem mentioned in the title. When I boot up the computer, right before it loads up the login screen, I get a black screen with a movable cursor. Nothing works and no keyboard shortcuts work. I have tried booting in safe mode, which gives the same problem.

If it helps, I'll provide information on the events leading up to this problem. I was having issues with my internet, so to just mess around I disabled it (to try to enable it again, hoping that would fix it). After I did that, I realized that I couldn't find where to re-enable the internet, so I used the windows troubleshooter which recommended a system restore. After I did the system restore, the computer booted and then shortly after I logged in the whole screen froze, mouse wouldn't move, nothing responded. So I performed a hard restart, which then resulted in the current problem.

Here is my hardware if it helps:
VGA SAPPHIRE 100289L HD 5670 1GB R
HD 500G|SEAGATE ST3500418AS % - OEM

If you don't understand which is which for the parts (I coppied the names directly from where I bought them, newegg), the parts are as follows: CPU, mobo, RAM, video card, Hard drive, power supply.

Any help would be appreciated, thanks!

A:Black screen with movable cursor

Boot into Recovery Environment using Windows 7 DVD, run System Restore again -- choose a restore point farther back.

Also try "System Repair" option in Recovery.

Regards. . .



8 more replies
Answer Match 100.8%

One day i tried to start my computer. Once it started i booted up steam only to see that none of my games were installed. Hmm. So i opened up my computer and saw that one of my SATA cables came unplugged. After plugging it back in my computer did a system check on all of my hard drives. Once that was completed my computer restarted and went to the swirly windows logo and then to a black screen with a mouse pointer that i could move...that's it. I've tried a few things from looking it up like booting into safe mode, trying to log in with the black screen still up, taking out the video card and putting it back in and nothing, just goes to the black screen. I don't have a windows 8 disk so i can't attempt to fix it that way nor do i have my 8 key on hand. i built my desktop so its nowhere on my rig. Any help? ive spent countless hours (or like 12ish hours) on this and still get nothing.

A:Black screen, movable cursor

If you had an install disk, you could run the DISM commands, you may still be able to do it, if you can get Task Manager to pop open, try CTRL ALT DEL while that black screen is up, if you can get Task Manager open, we can open a command prompt. Most likely you will need an Admin Command Prompt, you can check the box that says "Run this as Administrator" while CMD is in the Run Box- In the Task Manager under "File>Run New Task"

DISM - Fixing Component Store Corruption in Windows 8

Try to get into Safe Mode, Admin account. You'll have to run the DISM from there.

I've seen this Black Screen of Deth on systems where they used a KMS activator for Windows 8, the fix was to run an In Place Install and buy a new Key (and of course remove the KMS activator). I've had 2 systems like that, but no Valid systems. I know on the cracked systems, the crack caused it. On a valid licenced system I don't know the cause.

If you can get into Safe Mode or a Command Prompt from task Manager, try SLMGR.vbs /dlv and see if your system is still activated, if not, you can try the /a switch and reactivate it.

1 more replies
Answer Match 100.8%

Hey there, I have a Dell 15r and it is currently running Windows 8.1. This morning it working just fine. I was on YouTube and a video wouldn't load, so I simply restarted my laptop. Thats when the trouble began. I wm now only able to log in, and once that happens, my screen is just black with a movable cursor. I've taken the battery out and that didn't work. I am however still able to CTRL ALT DEL and enter task manager, log out, lock, and switch user. How do I go about remedying this problem. Also, f8 and f11 dont take me to the Launch Last Healthy session or whatever and I'm extremely frustrated. 

A:Black screen with movable cursor

Hi Everyone,I hope this will help you fix this specific issue you have on your Dell system.On your Desktop Screen Press "Ctrl + Shift + Escape" to bring up "Task Manager".Go to "File" choose "Run New Task" then "Create New Task" window will pop-up, Type in "msconfig" and put a Check Mark on Administrative Privileges in "Create New Task" window then hit "Okay"."System Configuration" window will pop-up, go to the "Boot" tab. Under Boot Options put a Check Mark on "Safe Boot" hit "Apply" "Okay" and "Restart". Your computer will restart and after you log-in you will notice that you are now in SAFE MODE.On SAFE MODE, go to Control Panel > Programs & Features > View Installed Updates.Look for the "Update for Microsoft Windows" & "Security Update for Microsoft Windows" that has the install date of August 2014 then Uninstall them ONE-BY-ONE. (Make sure to uninstall only the said update file name and addition, every time you uninstall one file it will prompt you to restart the computer. Just choose "Restart Later").After Uninstalling all those Updates from your computer, go back to the "Task Manager", refer to the instructions above but this time remove the Check Mark on Safe Boot, then hit Apply, Okay and Restart Later. Now, go back to "Control Panel", then open "Recovery" ... Read more

11 more replies
Answer Match 99.9%

Hello.I bought a new SSD drive and used EaseUS Todo Backup to clone my system to it.Being so happy and trusty I've formated the partition on the old drive. Swapped the drives and...That caused a lot of problems.At first the system did not even try to start.So I've searched a bit and used:bootrec /fixmbrHowever, both the commands:bootrec /RebuildBcd
bootrec /fixbootreturned:Element not found.So I typed:bcdboot.exe D:\Windows /s C:That helped a bit because the system began to start. However, with each trial it crashed to a Blue Sreen with this message:A problem detected and windows has been shut down to prevent damage to zour computer.
Technical information:
Stop: 0x00000024 (and several other adresses of that type)So I made an automatic repair from the Recovery Console from my Install DVD.That helped a bit because now system starts... to the Black Screen with a movable mouse pointer. So I've tried to fix it with this command:sfc /scannowUnfortunately the system returns, a problem here which is a pending operation:There is a system repair pending which requires reboot to complete.
Restart Windows and run sfc again.So after another several minutes of searching the web I've found this command and typed it:DISM /Image:C:\ /ScratchDir:C:\Scratch /Cleanup-Image /RevertPendingActionsNow.It says that the command has been successful but after a reboot thesfc /scannowreturns the same “operation pending" problem. I'm stuck.I don't know what to do now.I have no problem... Read more

More replies
Answer Match 99.9%

Hi - I'm looking at a PC for a friend and the Windows 8 PC is currently having the following issue:

1 - PC starts up and gets to the user login screen OK

2 - You can enter the user password, and then after that the screen goes black and remains black (i.e. no desktop appears). There's no task bar across the bottom of the screen, but the cursor shows and is moveable around the screen but neither left or right click does anything.

3 - An application from a company called IObit displays a 'Performance Monitor' window - application looks to be 'Advanced SystemCare'

4 - After a short time an error appeares - "Installservices - Server execution failed"

5 - From this point onward, the PC appears to be useless - you can't use or see any icons, no menu's appear if you click - left or right click.

I thought the monitor might only be showing part of the desktop but I'm not sure how to check that?

Any other ideas?

Unfortunately my friend can't find his windows 8 disk so i can't boot from that.

Does anyone know where i could download a windows 8 set of files to create a bootable USB/DVD to run some sort of repair?

Thanks in advance or any help


A:Black Screen, no task bar but cursor is movable

link to ms download in my sig below

3 more replies
Answer Match 99.9%

I have a computer that operates on windows vista.
I turn it on and it takes about 30 seconds for the monitor to come out of sleep, another 30 seconds for the mouse to appear and then that's it. Nothing else.
If i press ctrl-alt-del the blue circle (the timer?) comes up, flashes on and off then goes off again. Same with esc and f8.
I can move the cursor about but that's all I can do.
I've put my windows vista home premium disk in to see if I can just re install or repair but i get nothing. The blue circle appears for a moment, flashes then stops.
I've tried the disk in both drives but nothing happens with either. Any ideas?
It hasn't been working for a long time and I miss my beautiful pc with all my photos on it.

More replies
Answer Match 99.9%

ok i just got a toshiba laptop dual core 1.43GHz with vista home premium, i dont have the install disk or repair disk, i just downloaded a free antispy software. when i installed it it wanted me to restart the laptop, when i restarted it went passed the bios selection ad went to the load up, it wont load up it just keeps loading.... i waited 45 mins and tried turning it off then on it came up with 2 options....start windows normally and start windows repair, i clicked repair and it went to a black screen i could see the cursor but nothing else, i waited 15 mins for that and nothing happend, ive tried starting in safe mode but after loading the drivers it just retsarted and im back at wher i started need help fast!the software i installed was superanti spyware, i use it on all my computers and never had this problem till now i tired the CD u said, it wont boot from disk it loads "windows is loading files" then goes to the green loading bar then black screen with cursor.

i just got a vista disk from a friend and tried, it does the same thing.

ive done some research and people say when this happens they can press, CTRL + ALT + DELETE, this dosnt work for me, unfortunatly it isnt my laptop its a friends, if it was mine i would have been on the phone to mjicrosoft or somthing complaining bout this.

i have changed boot device to the CD/DVD drive. ive tried booting in safe mode that does the same thing, ive tried almost everything to my expertice.

A:Black screen with movable cursor problem!

6 more replies
Answer Match 98.7%

Hello all,

I am in dire need of assistance and any help is most welcome. I am running a Sony Vaio with Intel Core 2 Duo 2.00 GHz processor and Windows XP SP3 Media Center 2005. The computer boots with the Windows splash / loading screen as normal, afterwards, when it would normally show the desktop, I am left with a black screen with the cursor in the middle (not blinking). I have control of the cursor, but can't do anything else. Ctrl+Alt+Del does nothing and pressing Shift 5 times does nothing. I have attempted the normal system restore, booting in Safe Mode, Safe Mode with networking, and Safe Mode with Command prompt. All of these result in the same black screen with cursor control.

I am not aware of any viruses that might be on the machine. I regularly run SuperAntispyware, Malwarebytes, and virus scans with Symantec Antivirus Corporate Edition. None of them detected anything earlier in the day prior to the problem. However, Firefox had frozen up an unusual number of times yesterday. When it froze, I noticed that there was always an advertisement on the site that didn't load properly, so I attributed it to that. Also, the night before, I received a Cicerouiwndframe not responding error on shutdown, but that is not particularly unusual as I have seen it before, though not recently. Further, I noticed yesterday that my computer was having trouble recognizing my printer in one of the USB ports, but when I switched to one of the other ports, it worked fine. In tr... Read more

A:Windows XP won't start; black screen w/ movable cursor

The only time I ever used that recovery option on a Vaio, it performed a destructive return to factory settings with no further warning so I recommend leaving that one alone for the time being. Tap F8 to bring the Safe Mode menu up and try the option for VGA settings, which might just let your graphics card show with reduced functions. If you can get in that way, try updating the drivers for the graphics in Device Manager.

As for getting the files out, you could Google for Hirens BootCD and download that, burn it to a disk and use MiniXP to gain access to your files and move them to memory sticks of an external hard drive. Using MiniXP would also tell you if the graphics are working but that your own system lacks some files or settings somewhere.

1 more replies
Answer Match 98.7%

Please help

Here's the story:

My cousin played minecraft on my laptop for maybe an hour. Then later, he told me that my laptop froze, so he turned it off by holding the switch. When we turned the laptop on again, it took a long time before it got past the boot screen. Then here comes the problem. After the boot screen, the screen was just blank, but with a cursor. Then I waited, but nothing is happening. So I restarted the PC, then the boot screen has now a "Preparing Automatic Repair" text below the buffering circle. The boot screen went off immediately but the same thing has happened. Then I tried the Windows 8 Installation disc. I tried reinstalling, but I waited for like 5 hours, and the screen is stuck at "Setup is starting..". It didn't work. So I tried "Repair your computer" . I tried Refresh, but it says "the drive where windows is installed is locked. Unlock the drive and try again." But I don't know how to unlock the drive. So I tried Reset, didn't work either. Tried Automatic Repair, but it was stuck on the "Diagnosing your PC.." screen. Tried command prompt and used bcdedit and chkdsk commands, but again, it didn't work. I want to update the BIOS, but how can I if it won't go to the desktop? I've googled the best that I can and I can see many people having the same problem as I have but were not resolved.

If there are solutions where I don't have to reformat my laptop, then I would really appreciate it.

So h... Read more

A:Windows 8 Problem Black Screen with movable cursor

Anyone? help?

5 more replies
Answer Match 98.7%

Ok, let's make this clear I am so pissed off right know. When I booted my PC today what was waiting for me? I managed to enter in mozilla buy pressing shift several times, etc.

So my question is how can I solve this problem? I have Windows 8 Pro 32 bit.

BTW don't mention my english.

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Answer Match 98.7%

A couple of days ago, I shut down my Yoga 2 13 Laptop and shut the lid. The next day, I opened the lid, and pressed the power button to turn it back on. Now, all I get is a black screen and if I touch the screen or touchpad, I can see the cursor move. I can boot into safe mode and see the menu options there. I get the same black screen if I reboot with an external HDMI monitor attached. On a couple of occasions, I have seen a message that said something like 'Windows failed to load...' and I think it attempted a reboot from there. I see the Lenovo splash screen, then the screen goes black. The power button is steady on. If I close the lid, the power light starts to blink as if it were asleep. When I open the lid, I see the Lenovo splash screen, but the screen goes black. I have tried the following:doing a system restore to two different restore pointsused Startup repair to attempt to fix with no luck disconnected battery Any thoughts as to what the problem might be and what to do to fix it? Or any additional troubleshooting advice? Thank you, Skordy

A:Yoga 2 13 Laptop black screen with movable cursor

Hi Skordy18 , 
Welcome to the Community Forums.
As same issue when even on safe mode most likely indicate corrupted start up files. 
You can use a recovery disc ( if you manage to create one before it happened ) or any similar versions of Windows to lauch repair . If all options of advance repair have been exhausted and the repair would not work , consider backing up your files (either removing the harddrive and placed on an external harddrive enclosure to be backed up on another pc or loading a rescue media to boot from).
One key recovery would always be the last option as it would delete everything and reimage the machine back considering if this is a software issue with Windows.
Running hardware diagnostics can also help.
Update us how things go.

1 more replies
Answer Match 98.7%

Laptop (Acer Aspire 9410) with Vista Home Premium.

Before it all happened:
- Removed 2 512 MB memory sticks and inserted a 2GB memory stick. Did a restart. It worked perfectly. The specs showed that my laptop now has 2 GB of RAM.
- Decided to clean up the hard drive a bit by uninstalling some programs/applications that I no longer used (media players, toolbars, etc.). I was using "Total Uninstall 4" to do this. During the process, I deleted some registry keys associated with a media player.

First sign of trouble:
- None of my shortcuts were working. I went to start menu to open my disk defrag and disk cleaner, as a finishing touch to cleaning my hard drive space, but received errors stating that the shortcuts did not link to the programs. Then I found out none of my shortcuts, whether they were in the start menu, start toolbar, or on my desktop, linked properly. Decided to do a restart.

- Restarted. It gets pass the BIOS screen information and the windows loading screen. However, before it reaches the Welcome screen (with the accounts), the screen is just black. I see the white cursor in the middle, and I am able to move it. Nothing else appears.
- I cannot open the task manager.

What I have tried so far:
- Pressed F8 and selected 'Repair Your Computer'. Did the "Startup Repair," "Windows Memory Diagnostic Tool." Both detected no problems.
- Pressed F8 and tried "Safe Mode," "Enable low-resolution vide... Read more

A:Black screen, movable cursor, save files?

There are 4 basic causes of black screen events in Windows:
- dead/dying hard drive (doesn't usually have a cursor)
- bad video drivers.
- registry errors
- driver issues (beyond the video drivers)

Since you're not able to get into Safe Mode, it's probably either one of the boot/system start services or the registry entries associated with that (and I'd tend to rule out the video drivers since they'd be isolated out by the Safe Mode boot).

The most likely fix here is to use System Restore (from the Startup Repair menu) to restore your system to a date just prior to your "cleanup".

Beyond that, it's gonna be difficult to fix otherwise, as you'll have to replace registry keys and drivers while outside of Windows.

I haven't used Total Uninstall in a long time, but doesn't it have a save/restore function? Maybe that will contain necessary restore points if the System Restore doesn't work.

You can retrieve your files by slaving the hard drive to another system using a tool like this ($32 US):
I've got one for my personal use, and we have them at work also.

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Answer Match 98.7%

hi all. thanks in advance for your help.
i may be barking up the wrong tree but i am trying to fix the issue in the title by following the instructions in the screenshot ive posted. im stuck though. How do i apply these changes?
ive attached a screenshot of where im up to.
thanks again
Windows Vista
Vista was the OEM version
5 years old maybe, OS same age
Dell Inspiron Laptop

A:black screen of death with cursor - vista

additional info -
following a windows update i was seeing errors on startup that pertained to apple products. i deleted all apple products and then saw a different error. i did a system restore and now have the BSOD.
i could not access any safe mode or command prompt.
i have found the original vista disk and can use it to access command prompt.
i have tried system restore but all system restore points have disappeared.
i have tried to use the disk to "upgrade" windows but the upgrade option is greyed out

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Answer Match 97.5%

Recently i was updating drivers for my motherboard when my desktop froze and i was forced to manually reset, after the reset the computer restarted normally but it was slow on logon and it was weird since it always acts fast, i tryed to finish installing the drivers and it froze up again! so again i restarted, when i did... BLACK SCREEN OF DEATH!!!

when i try to reboot i get the boot choices (start windows normally, safe mode...) and none of them work! is all the same black screen with the cursor, i dnt get a choice of "last good known configuration" either, i tryed pressing ctrl-alt-del and nothing happens!

does anyone know how to solve this problem without reinstalling windows? i have 300GB worth of stuff i dont wanna loose!

I tryed the windows vista disc repair procedure and it tells me it cant fix the problem, i try system restore and it tells me there is no restore points set, which it cant be true because a few days ago i opened system restore and saw tons of restore points from before.

I NEED HELP! this is killing me

A:Vista black screen of death/moving cursor

Hi aftermathsample, welcome to the board.

Was there anything wrong before the updating? Were you updating the BIOS or chipset drivers? What exact drivers are you updating? Can you boot into safe mode? if you can, go ahead and backup your data before doing anything. Have you been mass around the inside of the case before this happened? May be you have to reinstall after all.

It is helpful for diagnostic if you post your spec of your computer.


7 more replies
Answer Match 96.6%


I've been running Windows 7 for a year now with no problems, but a few days ago my laptop froze and the only way to turn it off was to hold down the power button. When I turned it back on, it began to run extremely slowly.

The Windows logo appears as normal, but hangs around for a long time before it cuts to a black screen with nothing but the cursor. Then if I wait about half an hour, the login screen appears, but again it takes a long time for the computer to process me typing in my password and pressing enter. The screen then goes black for a second time (again with the movable cursor) for another half hour or so before arriving at my desktop.

Everything seems to be there (Microsoft Office, etc), but it takes 15 minutes for the laptop to process anything I do, or open anything I click on. The only notable difference to the desktop is the outdated looking Start button.

I understand this may be a hardware problem, but the one thing that makes me think it is something to do with Windows is when it gets to the desktop, a message appears in the bottom-right corner saying 'failed to connect to a Windows service'.

I have started it in safe mode and that made no difference. I've had a look on the internet for solutions but can't find anything that is exactly the same problem as mine. And as you can probably tell, I am not very computer savvy and don't know what to do next.

If anybody knows what the problem might be, then any help would be appreciated. If y... Read more

A:Windows 7 running extremely slowly/Black screen with movable cursor

Does anything show up in Event Viewer?
Have you been able to run a virus scan?

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Answer Match 96.6%

its 1 year 7 months old it starts goes to windows error recovery after choosing start windows normally it then goes to black screen and moveable cursor and is stuck their can anyone help me or is it time to get a new laptop?

A:laptop-satellite c660-120 starts up black screen and movable cursor

Hi and welcome to Seven Forums! Have you tried to start Windows into Safe Mode pressing F8 after BIOS messages?

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Answer Match 95.7%

Hi everyone, thank you in advance for reading and replying to this thread. I have a 6.5-year-old Sony Vaio VGN-CS series with a Windows Vista Home Basic O/S. I'm sorry for not being able to give the full specs of the laptop as it is now completely unbootable, but I believe it has a Core 2 Duo processor, 3-4 GB RAM (I remember upgrading it but not sure how much), Mobile Intel? Graphics Media Accelerator, and 250GB of storage. I also partitioned the drives to two (Drive C and another drive). The battery had some physical damage, so I've been using the laptop with the power plug instead.The laptop itself has had numerous booting problems in the past, but it has always been resolved by going to the Recovery Centre and restoring the C Drive to its original factory setting while my data is safe in the partitioned drive. However, I couldn't access the Recovery Centre this time.Here is the chronology of the problem:- Opened laptop, usual LED lighting up and whirring sounds coming from the machines.- Received a warning that Windows failed to start and that I should either "Launch Startup Repair (Recommended)" or "Start Windows Normally".- Chose "Launch Startup Repair", and there was the usual white DOS loading bar.- Screen turned black while LED and machines still working.- Moments later, the white cursor appeared and it was moveable.- The centre part of the laptop below the screen (where the inverter is more or less at) turned very, very h... Read more

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Answer Match 95.7%

I have a 4 year old Windows 7 laptop which has suddenly started playing up. Last night, I received a runtime error, which when I clicked OK shut down Explorer and removed the start bar from my screen. I was unable to get it back or to make my laptop restart via ctrl+alt+delete. When I forced a restart by removing the battery, I ended up with a black screen with a movable mouse cursor. The same happened when I tried to boot into safe mode, but with the standard 'Safe Mode' text in each screen corner, and Microsoft ® Windows ® (Build 7601: Service Pack 1) at the top edge of the screen.
Can anyone provide any help to revive my ailing laptop?


A:Laptop won't boot properly, persistent black screen with movable mouse cursor

An update on the situation as it's been a day.
I can't bring up standard desktop in safe mode, or by holding F8 and selecting the low resolution option. Weirdly, I can activate sticky keys, and can see the standard windows sticky keys dialogue box which pops up when you hit shift 5 times in a row.
There are plenty of 'try this' suggestions when I google the issue, but I'm holding off on trying anything at the moment, as I'm hoping the experts here will be awesome.

74 more replies
Answer Match 90.9%

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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Answer Match 88.5%

have a Toshiba C655 running windows 7 and after recent windows update I now have the black screen o death with cursor, I have tried several "Fixes" while searching for solution to problem including holding escape and power button, removing battery and holding power button for 2 minutes, removing CMOS battery and trying to run a boot disc with no success, Any help would be greatly appreciated

A:Black screen of death with cursor

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Answer Match 88.5%

I had a black screen of death in win 7. That is where windows gets to the point I think where it tries to load the shell. I found a fix on the internet and when I rebooted it got to the same point so I left it alone and it finally came up a hour later, but everything was at a snails pace to open and somethings did not open. I ran the cmd line "sfc /scannow" and it said it fixed some issues, but nothing is better?
I also tried deleting the video card in safe mode and adding new video drivers.
Anyone know how to fix this without fresh install?
Thanks in advance!

A:Black screen of death with cursor

You can attempt a repair install. Not sure if this will help your problem
Repair Install

1 more replies
Answer Match 88.5%

I was uploading my sons basketball video to Hudl services the other night on my daughters laptop and I believe the battery went dead or someone shut the lid without closing out. Now it wont boot up even in safe mode. I get a black screen with a mouse cursor. I am in no way a computer kind of person but i read a post from someone that had a similar problem on Bing and he said he got the fix here. He downloaded FRST64 and than Microsoft defender offline as well. I have no clue how to do this to a computer that cant boot up. The laptop is an ASUS and i am actually typing on it currently due to if having a splashtop operating system as well. This computer contains some photos and videos that i really want to save without resetting windows and all of that. Does anyone have a clue how i burn these discs and better yet run them on a laptop that technically start up. Sorry for sounding dumb but I am in a huge bind. Thanks.

A:Black Screen of Death With Cursor

Hello, and Welome
If you have access to another Windows 7 computer, you can create a System Repair Disk and from that do a "Startup Repair" It may take up to three times before the repair is successful. Can  you retrieve the data from the hard drive using splashtop?

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Answer Match 88.5%

This is entirely my fault and I should be slapped for being so dumb, but I got impatient with a [COLOR=blue !important][COLOR=blue !important]flash [COLOR=blue !important]drive[/COLOR][/COLOR][/COLOR] that hangs. I have a Rosewill USB 3.0 card installed on the W7 64 bit PC and have a USB hub run from the card.
I was transferring a video to a PNY 32Gb flash drive inserted into the hub and it was taking forever, the time remaining indicated 3 hours...well I was hoping to do the transfer quickly as I needed to get to no progress was being made I clicked on cancel and it hung there for a while and finally I just pulled the stick from the hub.
That might have been a bad mistake because the screen immediately went black and rebooting brought me around to the same black screen. Nothing comes up, I mean nothing, no blinking cursor, nothing. The [COLOR=blue !important][COLOR=blue !important]PC[/COLOR][/COLOR] is running when I reboot but there is nothing on the screen.
Is there a way into the OS other than an old rescue disk I have?

A:W7 64 bit black screen of death without cursor

So I figured the worst that would happen is that I would corrupt the data on the thumb drive which wouldnt be a big deal, but nope the screen immediately went completely blank and a reboot gave the same result.

Any ideas?

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Answer Match 88.5%

so i have a black screen of death but i can use my cursor i can pass it by doing ctrl+alt+del then taskmanger ect.. but every time i close my computer and go on it does the same thing it goes back so the black screen of death is their a permanent  way to fix it...
im running on an Hp w2207h pavilion windows vista 64bit home premium 

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Answer Match 87.6%

Windows 10 ("Black Screen Of Death") No Cursor either, I am using a Dell desktop ! Help

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Answer Match 87.6%

I have done two things that may have led to this problem.


1) I scanned my system with Malwarebytes and it detected four things that were quarantined and deleted:


I have no knowledge on technical matters, but I'm assuming maybe removing these things might have caused something?


And 2) I recently used chkdsk to scan for errors and remove bad sectors. This is basically what was changed according to my chkdsk report:

Cleaning up 127 unused index entries from index $SII of file 0x9
Cleaning up 127 unused index entries from index $SDH of file 0x9
Cleaning up 127 unused security descriptors


Ever since I did both of these things, I've been getting the black screen of death with a moving white cursor
so I have reason to believe either one of those two things might have caused the problem, because before that, everything was fine.

Basically, it'll go to the black screen for like five minutes, and then it'll boot up as normal.

Could someone please tell me the reason for this, as well as a solution?

A fast reply would be greatly appreciated, because right now, I am panicking.

Thank you so much.


A:Black screen of death with white cursor

I doubt if the problem is caused by either, but lets test the hard drive. Download crystal software (make sure you use the correct download, the site is full of pay stuff). If the HD is bad it will show.
Either way report back and we shall look further if necessary
CrystalDiskInfo - Software - Crystal Dew World

19 more replies
Answer Match 87.6%

I have built a PC and it has been running perfectly until today. I have windows 8.1 installed and I seem to have a bad virus that will not allow me to boot onto the desktop in normal mode. When I type in my username password I get two black screens with a white mouse cursor.  I am able to run the task manager but that is it. I am able to boot to my desktop in safe mode. 
This happened today when I got some malware after downloading a free software from CNET. I had a bunch of spamware after the download so I decided to download some anti malware software. I downloaded admcleaner and ran a scan. Once the scan was done it prompted me to "restart my computer to successfully erase the malware" I did so and upon the next restart I was stuck with black screens with simply a mouse cursor. I did a hard restart and the same thing happens. 
Can anyone please help me with this problem? I have run a Mcafee virus scan and found nothing, I have also ran a malwarebytes anit malware scan and found nothing. I need to get this computer back up and running.

A:Black Screen of Death with Mouse Cursor

Zac;   You should be good if you got the task manager open.  You should see some tabs at the top of the page.  If not, look in the bottom left corner of task manager.  Click on more info,  and then click on the startup tab.  look at the programs that started.  you should be able to get into one that will help you restore to your last backup.  I found that ccleaner was working and allowed me to restore my system to an earlier date when my computer was running well.  You will likely have to reload programs that were loaded in after that restore point BUT you will not loose any personal data.

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Answer Match 86.7%

It started on Wednesday i was reading online and decided to leave my room for like 5 mins or more when i came back and click on my screen it started to act weird doing many strange things so i decided to turn it off and turn it back on, click on Firefox but did it again. i shut down the computer and try to log in but this time after i log in i couldn't see the screen just it was there but no icons.... shut down the pc and went into the safe mode everything was fine so id decided run Malwarebytes Anti-Malware and only one type of bug showed up: Pup.optional.Delta.A so i quarantined it and deleted it afterwards. Restarted my computer and everything was fine no problems at all like nothing after happen....

now here my current situation:
so i click on Firefox and starting reading again but after maybe 15 mins or more it started to act weird again.... so i restarted and PC beep as usual then the Starting windows logo appeared AFTER that Finished.. my problems begin i get no Log on screen IT"S All black with no cursor.....

So far i can only get into my log on screen by going into Safe mode or Disabling AMD Radeon HD 6900 Series by going into device manger in display adapters section (i don't think my motherboard has on-board graphics) if i disable the graphics card it boots up normal..

Try to scans again and again and used recommended sites to get rid of any bugs,etc i got rid of them all but no problems solved....

try error-checking in properties slash tools section used... Read more

A:[SOLVED] Black screen of Death Before Log in appears and no cursor

Hi and welcome to TSF, try a start up repair Start your computer from a Windows 7 installation disc or USB flash drive

6 more replies
Answer Match 86.7%

Hi Forum!
This is my first technical issue thread so I pray I recieve worthwhile help!!
I own an Asus Vista HP laptop manufactured in '99 and bought it second-hand in NOV. '10.
I made the big mistake of taking this lp without any discs whatsoever and thought I could just buy some later on.
The problem started just after I had DL Spybot Search and Destroy followed by a trial Norton 2012 Anti-Virus.
After shutdown I experienced the black screen/blinking cursor of death!!
I am also not able to access anything but BIOS(F2) and Escape.
F8,F10,F11 does not seem to work after many tries
I purchased a Recovery Disc Startup CD from an Ebay Vendor, however the CD drive also fails to read the disk! (did setup DVD drive as 1boot priority)
The good news is this particular Asus lp is equipped with a secondary Linux based OS for lightweight web browsing and media access called Express Gate.
I can view the hard drive and both play music and view photos through Express Gate so I'm sure my problem isn't a hard-drive failure? (EG can also read contents of inserted CD)
If there is any other way to get into my system restore prompt or at least get the drive to recognize a disc I would appreciate the help and advice.

A:Black Screen/ Blinking Cursor of Death Syndrome :(

You are experiencing one of the most troubling problems with Vista. Here are some potential solutions
If these do not work, you may want to reinstall using the restoration partition. We can help, if you give us the make and model of your computer.
Black screen of death fix for Windows XP, Vista, 7 (updated) - Computerworld Blogs
This last solution was written by our own Corrine

5 more replies
Answer Match 85.8%


First, sorry if this problem already has been adressed elsewhere. I have googled for roughly 10 hours and now im spent.

I have encountered a problem regarding the boot process of my computer (ASUS N53SV Laptop) with Windows 7 Premium 64 bit installed.
Yesterday i formated a harddrive. My computer has 2 harddrives labelled C and D. Windows is installed on the C drive, and i formated the D drive using the designed windows tool.

Today my laptop has been unable to boot.

At first the computer appears to be booting, however after the "Windows is starting" along with the Windows logo has been present for a while, a screen similar to this one appears:

Trying to start normally loops back around to the same screen, trying to repair the computer results in the computer ending up with a black screen with the mouse cursor present and able to move around.

However the following problems are present:

- I cannot open task manager (or anything else for that matter) at the mouse cursor screen, thus i can't use the "restart explorer.exe solution" or anything software related for that matter.

- When trying to enter Safe Mode i end up with the same screen and limited options. This goes for all variations of safe mode, along with the "Last good configuration" and "low resolution video" options as well

- When trying to boot from a Recovery disc (created from another Win7 pc) i end up in the same... Read more

A:Windows won't boot after format / Black screen of death (with cursor)

It sounds like you are not setting the machine to boot from disc first

Sorry i dont know your computer experience but are you sure you have entered bios and double checked the boot order ?
DVD first them HDD second
Also are you sure you have created your media correctly ie bootable
Be aware a recovery disc created on a 32 bit machine will only work if your machine is 32 bit and same for 64 bit
You could also try putting your downloaded iso onto a usb flash drive and boot from that if you are having optical drive issues

Tutorial here for reinstalling and the first part gives instructions for download and burn to usb if it helps
Clean Reinstall - Factory OEM Windows 7

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Answer Match 85.8%

KSOD with cursor
I usually fix my computers (that I build) myself, but I'm appealing to the accumulated wisdom here because I'm at my wits end and trying to avoid reinstalling Windows from scratch and putting back software for a week... Needless to say I went through all the tutorials and how-tos on BSOD, KSOD, Windows won't boot and the like, especially on this forum.

My computer is running Windows 7 Ultimate x64.

My computer wouldn't come out of hibernation (happens once in a while), so I forced it shut and restarted it. Since then it won't boot:

Boot in Normal mode: Black screen with cursor. Keyboard active (num, caps work), no mouse
CTRL-ALT-DEL or any other key combination = nothing

I'm able to go into the Windows boot menu by pressing F8, so:

Safe Mode: same, with bigger cursor
Safe Mode w/ Networking: same
Safe Mode w/ Command Prompt: same
Last Known Good Configuration: same
Low resolution boot: same
Leaving the black screen on for some time: nothing

What I attenpted so far (to avoid unnecessary responses and waste of time):

- Went to the "Repair options" screen (from windows boot menu):
- Startup Repair (numerous times): Disn't find any problems
- System Restore: Could not find restore point (which is false, as I have some automatic restore points)
- System Image Recover: Couldn't find image
- Windows Memory Diagnostics: no problems found

Then I went to the command prompt, and everything I tried from here on was from there:

- Chk... Read more

A:Win7 Black screen of death with cursor on all boot modes

Please post exact sfc command you did. (I think it was correct btw). It took many minutes to complete? did it report "no integrity errors found" ?
It doesn't create a logfile because you ran it in recovery environment. To create a logfile:

after that run the SFC command. When it has finished you have a file C:\CBS.LOG

9 more replies
Answer Match 85.2%

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


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Answer Match 84.9%

I had some problem yesterday when I was about to turn off my PC for the day, and I got a "regular" old blue screen and a memory dump, which was completed. I restarted the PC just to see nothing was wrong, and it loaded just fine. Turned it off without further issues. Today when I started it up it took forever to get past the Welcome screen (Windows 7, very fast SSD), and when it did there was just a black screen with a mouse cursor I could move. Ctrl-Alt-Del did nothing.
I rebooted a couple of times, same story. Rebooted into safe mode with networking, and it did the exact same thing, black screen, mouse cursor, nothing else. Rebooted into safe mode without network and it loaded up fine. Did some googling on my phone and started with the regular reverting to an earlier configuration, and uninstalled the most recent updates and programs (nothing new was installed yesterday though). Also checked regedit for the value to shell and something else, and disabled a number of startup objects in msconfig. No change. Also ran the starup repair tool in F8 repair thingie and did a chkdsk on boot drive. No change. I then figured the network part of safe mode might be an indicator, and tried to delete the Ethernet adapter in devices, and rebooted into a regular startup. And it worked! I got in, without any network obviously, and Windows immediately installed a driver for my Ethernet adapter. I rebooted again and the black screen was back. So I went back and deleted the adapter again i... Read more

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Answer Match 84%

Without prompting, black screen on boot-up appeared today, windows 7 system fix does not fix problem.
Apparently I had no restore points saved, or if I did, they are now gone.  I frankly don't remember if I had any.
I came across a topic here handled by Marius, which showed how to run FRST64 (I run windows 7 64 bit professional).
When I ran it, no fixlist was generated.  the text file for the run results showed everything whitelisted so far as I could tell, with no system restore points.
Any suggestions?  Will post text file from frst64, if thought helpful. 
Mod Edit:  Deleted FRST data, nof allowed/used in this forum, see No DDS, HijackThis, or ComboFix logs - - Hamluis.

A:black death screen, ineffectual arrow cursor, frst64 finds no fixes

This is the topic I had been following, with Marius.
Frankly, prior to finding this thread, I thought I might simply have video hardware issue, as I've been using the motherboard video architecture since I built the computer, and have never added a new card.

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Answer Match 84%


I have a black screen problem after I run chkdsk with my Win7 drive. So far I've managed to work around the problem by disabling auto chkdsk on my drive. How do I fix this permanently?

Specs are below. Here is what I've done to help correct the problem:

1) Run Trend Micro online scan found one virus and 5 trojans. Fixed
2) Updated the video drives of my Nvidia 9500 GT video card
3) Lowered screen resolution in screen
4) Raised Refresh rate in Monitor.
5) Disconnected and reconnected VGA monitor
6) Changed cluster size
7) Scanned for bad clusters
8) Downloaded and ran black screen shell ext fix
9) Created a New profile and booted into it
10) I am unable to run sfc /scannow
I can boot into safe mode fine.

After I get Black Screen, I can go back to the original state with Norton ghost 15.

Here are my specs

Drive C: W7 Home Premium 80GB NTFS (IDE)
Drive D: WinXP Pro sp2 80GB NTFS (IDE)
Drive E : Storage 80gb (IDE) -2nd half of Drive &quot;D&quot;
Drive F&amp;G DVDRs

Seagate 400GB Sata Storage 2 Partitions
Seagate 400GB USB Storage 2 Partitions (external)
Phenom II 5500 (3.2ghz) CPU
4GB DDR3 Ram
Nvidia 9500GT PCIE 1GB video card
Creative 128bit sound card
Earthlink DSL 6000bps
Floppy drive, 56K dialup, Optical Mouse, Keyboard, 21" CRT

A:Solved: Black Screen of Death with Cursor after chkdsk, can boot into safe mode

14 more replies
Answer Match 82.2%

Hello again
I have a Gateway FX6710 running Win 7. today I updated my Kodak AIO ESP9 printer. Shortly afterward on a restart I found that Outllook 2007 would not startup, an error message popped up stating it was unable to access it in so many words. I went and did a sys restore to yesterdays date. It went through the process of restoring and then shutdown. On the restart it went to the initial startup and stopped just short of my welcome page. All it showed was a black screen with the curser which was movable. I tried safe mode but did the same thing. I read something about tapping the shift key 5 times to bring up a Sticky Notes box asking if I wanted it to startup. That did bring up the Sticky Notes box.
. No matter if I selected yes or no for Sticky Notes to start I still can't get past the black screen.

Any ideas??
The computer came with Vista but shortly afterward did clean install of windows 7 64 bit


A:Black screen with movable curser

Through the F8 key and accessing system Restore I was able to get the computer back up (although it took a few tries). Still having issue with Outlook 2007 not starting. I could use some help in repairing it and or saving my profile settings Thanks

5 more replies
Answer Match 81.6%


I got a Dell Inspiron 1525 from Best buy 2-3 months ago.
I installed a wireless mouse last night, no problem.
This morning, I have a black screen when I tried to start up my computer.
Graphics wouldn't come up so I held in the power button to restart.
A black screen with a movable cursor came up. Im pretty technical and tried every small fix I know. So I broadened my options.
I called Microsoft but they were closed (midnight EST) so I got sent to Dell.
Dell sent me to GeekSquad b/c I got it from BestBuy.

This is what GeekSquad Said:
Me: (Explained Issue)
Man on Phone: Yea, we've been seeing it a lot lately. I think its a MS update or something.
Me: So What are my options?
Man: Well, you can have a tech come to your house, you can come in to your local best buy, or you can do it from home.
Me: Oh, how can I do it from home?
Man: Well we have to reformat your disk. That erases Everything on it.
Me: Yea, I cant do that. How much is it for a tech to come out b.c i cant lose all my info
Man: $299.99 for a tech to come to your house

So I am here, no one knows what to do, and I am stuck with my old crappy laptop.

Please help if you have encountered this same Black Screen of Death and need it fixed.


A:Vista black screen with cursor

10 more replies
Answer Match 81.6%

I've been handed a Vista machine that will boot windows, but it only gets to a black screen where the cursor has loaded.

I am able to move the cursor around the black screen.

Nothing else happens. CTRL+ALT+DEL does nothing. Nothing will load.

I cannot get into safe mode, it gets to the same point.

Loading last known good settings does nothing either.

I can load the hard drive as a slave on another computer.

I can't seem to do much with it.

Any ideas?

A:Vista Black Screen and Cursor nothing else

6 more replies
Answer Match 81.6%


I have been having problems with a VGN-AR630E Sony Vaio laptop running Windows Vista. Currently when I boot it up, I get a bunch of parentheses "(" all over the screen. After that, it shows me the "Microsoft Corporation" loading bar at the bottom of the screen. It appears to be booting fine, but that is where it goes to a black screen and stays there. If I boot into safe mode I get the same thing, only I have a moveable cursor on the screen and nothing else. (I can press shift 5 times to get the sticky keys window to appear but no other keys work.) This is as far as it gets regardless of trying to boot into safe mode or normal mode.

Here is what I have tried so far:

I put in a Windows Vista cd and boot to it in order to run Startup Repair, System Restore, Windows Complete PC Restore, Windows Memory Diagnostic Tool, or Command Prompt.

None of these have worked for me so far. However, I had this problem before and going to the command prompt and running a CHKDSK /r /f worked like a charm. This time it did not work. System Restore, Startup Repair both finish running and it still will not boot properly.

I am at a loss here. If anyone has any ideas on what I could try it would be greatly appreciated!! Thanks in advance :)

A:Vista black screen w/ cursor

Hi, have a look through this thread:- Post #19

Vista won't boot (blinking cursor after splash screen)

17 more replies
Answer Match 81.6%

Recently, my brother in law tried to open up a pdf (which turned into a virus). After that happened, he was notified he was missing some drivers. I told him to system restore, and after doing that it just started up with the black screen. This now happens on every boot, including safe mode. I cannot access anything via CTRL ALT Delete, or the shift buttons. The only thing I hear after hitting Shift 5 times is a little sound like a *blip* so it may be coming up I just can't see it (sticky keys)

I have the Vista CDs and have tried every diagnostic option on there, the startup diagnostic tells me there are no problems. I have tried to reinstall the video drivers from command line but I just get an error. I have also tried the Drivers and Utilities CD to run some kind of test and fix. All the tests pass fine.

I think there is a problem with the video driver but I am not sure. When I boot in safe mode it stops at crcdisk.sys. I don't know if this is the normal end point for safe mode but that's the last sys file loaded before the black screen. I do not have a way to run an install without deleting everything and would prefer not to do that.

I cannot get to the device manager or control panel from where I am. I have tried using devcon.exe but its not that easy to use.

So just to recap, no safe mode, no regular startup, no last good config, no start diagnostic, video driver won't install via cmd (others do).

Any ideas...I am almost out of them. I am going to try and install... Read more

A:Vista Black Screen w/ Cursor

Let see if this will get you to a point where we can use some of the regular repairs.
Try this

Take out the battery, (eliminate this step if desktop)
Remove main supply,
Hold power button down for 30 secs,
Put only power supply in, do not put battery in
Turn laptop on
Put the battery in.

6 more replies
Answer Match 81.6%


I have a Sony Vaio VGN-NR21M laptop with me that either gets stuck on an endless cycle on the vista loading screen, or if trying in safe mode it just reboots. If i tell it not to reboot it just stays at the vista loading screen. when selecting fix your computer option it gets the dreaded black screen with white cursor on (cursor does move). Odd thing is when booting off a vista disc it loads with the same issue as the repair partition mode, black screen and cursor.

any ideas

edit #1: (just a note i am currently seeing if will boot off xp cd and will try chkdsk /r)

edit #2: having asearch for sata driver to load into xp setup as the bios is rubbish and has next to no options!! if anyone has a quick link pop it in, cheers

A:Vista black screen with cursor

i had the same problem .
all it was is my drive was no more good with 168 memory left on it .
3 years use

2 more replies
Answer Match 81.3%

I have three computers that are running XP pro that begin boot-up, show the xp logo and green scrolling bar, then go to a black screen with a white arrow cursor that is movable--I have tried safe mode--same thing--have tried tp do a repair using the OEM cd--nothing helps, still can't boot.

A:black screen with movable white arrow

Does all of the 3 computers does that?

4 more replies
Answer Match 81.3%


I have a Windows 7 Home Premium 64bit machine that boots only to a black screen, with a movable mouse pointer.

I have tried all the various modes. I've tried system restore but it only points to a restore point from 2010. I've tried startup repair. I've manually rolled the registry back to about a week ago, but it still has the same problem. I'm not sure what else to do.

I've also tried to hood the HDD externally to another PC. When attempting to access the drive I get Access Denied errors. After taking ownership of the files I was able to see them, but it didn't resolve any issues. Attemping to hook the HDD to any other PC's or user accounts provides the same permission errors. Hope that helps some.

Any halp is appreciated. Thank you.

***Note: Right now I am running this command from the command prompt in the recovery console. icacls * /T /Q /C /RESET

A:Black Screen Movable Mouse. Windows 7 64

***Note: Right now I am running this command from the command prompt in the recovery console. icacls * /T /Q /C /RESET

66 more replies
Answer Match 81%

Hi, I'm new to the forum...
Think I messed up my bootblock or something yesterday when I tried to re-partition my hardrive. All I get now is a black screen and the hardrive seems to be running constantly. I removed the CMOS battery over night and plugged it back in but still have the black screen. Can't get into CMOS and can't get into F8 boot screen, (have a Acronis backup of drive on external drive) but can't get into anything but the black screen. Please help!!

p.s. I'm using my laptop to get online looking for help...

A:Vista black screen of death? Please Help...

hello am new to this myself, but had same black screen as yourself for few days after crash,,i have since had a bit of joy by inserting my operating system dvd ,restarting computer and pressing f12 repeatedly which took me to menu with option to boot from cd drive, which i did ,it looks like it is restalling windows but at least am up and running (can confirm it has worked, and installed a new windows file and all my original files are stored in folder marked old windows files) but at least i am operational again.

hope this helps


3 more replies
Answer Match 81%

Alright, so im turning on my laptop (running vista 32bit home) everything is normal, but i always get a message, something about disk check (chkdsk or something along the lines of that) and i usually press a button to cancel it, but this time i forgot, so i let it run, watching it do some stuff i had no clue about, and when when it finally finishes, i log in to my user profile, but then nothing pops up, just a black screen. I press control alt delete to get windows task manager, i can create new tasks etc like chrome, i thought maybe i should restart the computer, thinking it would maybe fix it, i log into my profile, and still get the black screen, so then i decided maybe i should go into safe mode and try a system restore.So i boot into safe mode, get system restore running, try restoring, and when i tried to restart into normal mode, i still had the black screen, so i turned off my laptop, went into safe mode and found this error: I did a little research on this, and i came across a post on a different website to try a sfc /scannow.So i do that, and then i get this...should i post the log? if is helpful, and maybe do a malwarebytes scan? i dont think i have any sort of malware since i did a scan yesterday with it and havent downloaded anything with it since, but i havent done a virus scan with my normal anti virus since it has not detected anything, (i use microsoft security essentials and malware bytes from time to time, but security essentials is my default anti virus th... Read more

A:black screen of death? (vista)

1. Go to start and search for cmd like in the screenshot and right click on it. Then run it as Administrator. A black DOS box will open.2. Enter the commands:findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log > sfcdetails.txtstart sfcdetails.txt

19 more replies
Answer Match 81%

I am helping a friend with their Vista machine (I am XP myself) their Laptop boots into a black screen with the mouse only, same result with any mode (safe mode, last good configuration etc.)

The Ctrl/Alt/Del does not work while sitting at the black screen with only a mouse (which is not frozen)

I tried the F8 at boot up to chose the "Repair your computer" option but can not log in as Administrator it says account has been disabled.. so I log into the account my friend has on there (which I assume should have admin privileges?!?) I try to run Msconfig.exe but it says something about not having the correct privileges blah blah....

I was hoping to run msconfig.exe to fix the start up issue... but can not without the correct privileges set..

Any idea???

Thanks in advance for any input

More replies
Answer Match 81%

First and foremost, I am just frustrated because Dell computers are a piece of crap. Secondly, I have a Dell Inspiron 6400 which up until an hour or two ago was working. I now have a black screen of death staring at me with a white cursor that moves but nothing else happens. I don't even see a login screen. If anyone can help, that would be great. I had downloaded quicken 2009 from filestube and uninstalled it in its entirety. I also uninstalled Total Uninstall 2009. I had all sorts of weird errors and other pop-ups as well. If you guys can help, I would totally appreciate it.EDIT: Merged post from, same topic ~ Hamluis.

A:Vista Black Screen of Death

So you blame Dell for your mistake of downloading pirated software? You are kidding arn't you?

3 more replies
Answer Match 81%

this is me

motherboard : asus a8n-sli se
graphics card : e geforce 7600 gt
CRT monitor
80 gb sata harddrive
basic dvd rom drive
1Gb of ram(picking up my other 3 tomorrow)
and thats about it

i'm trying to install vista it goes through all the installation
resets goes to
starting up windows for the first time
then it goes black screen on me
capslock/numlock works so that means that its working
but can't see a thing.

then my monitor light starts blinking after like 1 minute

i've been at this point for 3 days.
3 different installation disks of vista
multiple reinstalls

i'm at my wits end. please if you've seen this before can you help me?

A:Black screen of Vista Death

9 more replies
Answer Match 81%

Ok so here is the RSIT thing. Also DDS is not compatible with my computer. Thanks :DThe Original topic is here;#entry1368303

A:Vista Black Screen Of Death

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 80.7%

I have an HP dv9500t Intel T7300 C2D w/ 2 GB memory and Vista Premium. This has just started in the last couple of days after installing Trend Micro Internet Security. After boot up and entering my password on the login screen, the login begins with the colored Vista screen and the spinning circle (hour glass) and then will fade to black with nothing but the cursor visible. It will stay this way from anywhere between 1-3 minutes and finally will finish the login and the main screen will come up. It's very frustrating.

I have even uninstalled Trend Micro and it is still doing the same thing. Any known fixes for this problem? Are there any Vista updates for this problem. If anyone has had this problem and has a solution, it would be greatly appreicated. This laptop is only a month old!!!

A:Vista gets black screen with cursor after login

7 more replies
Answer Match 80.7%

Hola... Well, A Vista issue..

A perfectly working Vista machine, on startup after login we go to a black screen with a cursor in normal or safe mode, thought it might be busy, but ran all night and never completely booted up, if ctl-alt-del, you can log off normal, and shut down or restart.

Unfortunately I was a MS dummie and never made a sys restore point, but beyond that this should not happen, and I am probally not the only one.

Any others with this issue and any resolve other than re-installing windows.

Thank you in advance.

A:Win Vista black screen after login, and only cursor

Call the OEM of this machine and see what they have to say.
Different OEM's are having different issues with their hardware.

2 more replies
Answer Match 80.7%

A drained battery led my laptop to shut down unexpectedly yesterday. Since then attempts to boot the computer result in a black screen, white cursor.

The problem replicates when I - [] attempt to boot the computer normally [] attempt to boot in safe mode (w/& w/o cmd prompt) [] attempt to boot to the last good configuration. During the course of this issue, I received a prompt to system restore (which replicated the issue) and I believe that there was a separate system recovery prompt which indicated that I would need to boot from a disk (which I do not have).

I was able to do a bit of research on another computer that I have access to, and from what I discovered, it appears that this issue happens to occur for a number of reasons. If any of you have helpful tips for an individual in my position, I would be highly appreciative.

More replies
Answer Match 80.7%

Greetings everyone!!!I have searched through the forum and had no luck so Ill try again.. Im having Horrible luck with my new dell that isn't 1 year old and had 2 failures..First HD had to be replaced and now this..I cannot access safemode or task mgr or Shiftx5 OR system RStr.....I am not happy to call Dell again..Yawn on-hold and cliche things Ive done already...Is there a fix or am I screwed.............i dont want to wipe out , "once again" my hdd.......Thanks and Please help a Frustrated Vista owner!! CHEERS AND GOD BLESS...


Originally Posted by sabotage

Greetings everyone!!!I have searched through the forum and had no luck so Ill try again.. Im having Horrible luck with my new dell that isn't 1 year old and had 2 failures..First HD had to be replaced and now this..I cannot access safemode or task mgr or Shiftx5 OR system RStr.....I am not happy to call Dell again..Yawn on-hold and cliche things Ive done already...Is there a fix or am I screwed.............i dont want to wipe out , "once again" my hdd.......Thanks and Please help a Frustrated Vista owner!! CHEERS AND GOD BLESS...

Boot from your vista installation dvd and do a syatem restore

4 more replies
Answer Match 80.7%

OS is Windows Vista (had SP2 and latest updates), Inspiron 1720. One day, walked up to the laptop and it had a black screen and blinking cursor.

I power down and on dozens and dozens of times since then - happened a few days ago (07-17-2012) . Each time I power on I see the initial F2 & F12 Dell screen, then goes straight to black screen with blinking cursor. F8 has no affect and never get anywhere near to Windows Vista booting. Tried Vista restore from Dell disk several times and doesn't work and doesn't detect any problems. Ran all extended hardware and memory diagnostics that came with the Dell computer and everything passes. Tried new Vista install, which then requires a reboot to complete, then went right back to black screen with blinking cursor.

Been scanning and scanning the internet... have hit a major logic gridlock as to what the problem could be. All hardware appears fine and passes all tests. Then tried new Vista installation and still get the black screen with blinking cursor. I am very desperate to get this fixed. My wife needs this up and running for work come early Monday morning.

A:Vista - Black Screen Blinking Cursor

Hi Family_Man,

My name is Tapan. I am from Dell Social Media Team.

I read your message and I appreciate your effort. You can try releasing the flea power which might be causing this issue by following the below mentioned steps.
1. Shut down the system and unplug the power cord and remove the battery as well.
2. Press and hold the power button on the laptop for about 10 seconds.
3. Release the power button.
4. Please put the battery back in and plug in the ac adapter and power on the system.

You can also change the boot sequence in BIOS and make CD DVD ROM as first boot device.

The OS reinstallation not initiating or finishing might very well be caused by a damaged CD or DVD, you can try another Windows Vista Home premium CD and use the product key on the bar coded label of your system.
Let me know of the findings. Glad to be of assistance.

Thanks & Regards
Dell Social Media Responder

1 more replies
Answer Match 80.7%

I just reformatted my hard drive and I am trying to run vista but I go through all the steps and it says copying files, expanding, installing features and then it says it has to reboot to contunue but when it reboots it just hangs on a black screen with a cursor. I am not sure what is going on. When vista goes through the setup and reboots does it reboot to the hard drive or does it still need to go back to the USB to continue?

A:Black screen with cursor after installation of vista

It should boot to the HDD. Boot into Setup (Bios) go to the Boot tab and change it to HDD first boot device. Save and Exit.

1 more replies
Answer Match 80.7%

I need help getting this Vista laptop to boot back into windows. It had a virus once removed it would no longer boot. I'm thinking the boot process is messed up because when it starts up it shows in the boot selection WINPE RAMDISK and Vista Home Premium. Well when I goto WINPE it takes me to the recovery manager so I ran sfc /scannow, chkdsk and claims to have fixed some errors. Well try to boot into the main OS and still just sits at a black screen after the loading screen and before the login screen and can move the cursor in normal boot and safe mode. I've found some possible solutions of pressing ctrl+alt+dlt and nothing happens, tried pressing shift 5 times get the sound but still shows nothing. I cant reformat it yet until I get the files backed up. I tried using the file backup system in the recovery manager but onces its done gathering the files it says to insert USB and I do but won't ever recognize it. I've tried inserting it before the file scan and same ending result. I've checked the BIOS to make sure USB was enabled but I believe the virus is preventing me from fully accessing the BIOS can't get off the main to view anything else. Its weird though because it just let me view everything a few minutes prior now it won't let me. I've tried boot fix and all that stuff and no go still stuck. Needing help!

A:Vista will only boot to black screen with cursor

You can try this Back Up Data without Booting to Vista[11]=Backup%20Restore

There is another way using the vista disc. But I can not find it.

Hope I was some help.


3 more replies
Answer Match 80.7%

Hi, I'm running on a Vista. HP pavilion slimline. x64

I don't know what happened, I was just watching dramas online and then mozilla just crashed. I opened it again and thought it was nothing but it crashed once again and stuffs started popping up. I dont remember exactly what it was but then the programs on my desktop disappeared, leaving only my folders and programs like keygen on the desktop screen.

Then system fix? popped up and did its work but some of them failed so I restarted my computer. After that I cannot go on it because it would just go into a black screen with a blinking cursor on the top left side. I had to close the computer forcefully by clicking the power button.

I opened my computer again and it goes to this page;
ImageShack? - Online Photo and Video Hosting
I tried clicking system recovery (F11) but it goes back to the black screen and the blinking cursor.

I tried diagnostics and it did some stuffs and the computer rebooted but it continued back into the black screen and blinking cursor.
I tried all the other buttons but none of them work and the black screen with blinking cursor keeps coming back.

Please Help.
Thank You!

A:Vista; black screen blinking cursor

Im here to help

First try to download ubuntu.
Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek
If you cant, the problem is hardware and you should bring the computer in for service.
If you can, save your stuff and then post, again, for further advice.

27 more replies
Answer Match 80.7%

I know this may have been asked before but i was wondering if anyone had some ideas here.
Vista on a dell laptop inspiron 1521...startup appears normal but it reaches a black screen with the cursor and never progresses from there..same thing in safe mode..

any ideas or recommendations would be greatly appreciated..thanks

A:Vista startup..cursor on black screen...nothing else?

Is service pack 1 installed?

some causes.

1. Recently installed software/drivers

2. Video card or video driver problems

3. Disconnect all USB devices during the boot process, see if this solves it

4. If you never installed SP1 in Vista see this article, it only applies to non SP1 Vista installations

1 more replies
Answer Match 80.4%

Ok first quick note, i played on a minecraft server and their forum used this exact same provider LOL
Ok now heres the problem. 
So i was restarting my computer and it was taking too long, and as such, I used the power switch to turn it off. I know, I know, bad idea, BUT I actually do this often and usually it just messes up the boot record and thats an easy fix. This time I get a perfect boot but the login screen is black. Sometimes the ethernet symbol flashes but its black. CTRL ALT DEL does not work. Safe mode does not work. This looks like a common problem called the KSOD. So what I did was fix the boot record (just in case) and I also tried to manually fix the registry by going to the winlogon place and setting the shell value to explorer.exe. The problem is that the value keeps changing back to cmd.exe /k start cmd.exe. I am going to check on the value of userInit. If I can't get a solution im going to try and do a reapair install. I know RDPing can help but I can't do that. Anyone have any idea of how to fix this?
ALSO: I had a nanocore backdoor that I removed from my computer right before restarting.

Windows Server 2012 R2
GTX 1080
GTX 970 
Intel 5280k 
Hard Drive:
240 GB SSD

More replies
Answer Match 80.4%

Hello everyone,

Here is the deal. I made a Windows 7 Pro gold image with updates in it. When I deploy it in english, everything works fine. The problem is when I deploy it and add a language pack with MDT, the deployment works just fine, although, after a reboot, windows
install 75 updates, then reboot to a black screen with a cursor (before login). The problem only occurs when I am installing the french language pack with MDT (installed using the package option with MDT), after the deployment has completed. It also only happen
if I wait a "long" time after deploying and first reboot. If I reboot quickly and manually install windows update before it reboots, it does not seem to have the problem.

Additional information:

CTRL+ALT+DELETE or CTRL+SHIFT+ESC does not open task managerSafe mode also comes to black screenEnabling debug mode does not give any interesting dataUsing "last known good configuration" does not workThe problem occurs on many different hardware, and only when using language packs, so it is not driver relatedUsing startup repair works, but it is completely useless because I am trying to do a deployment

The setup:

Windows 7 Pro SP1 x64 with all updates up to a month ago.Installed in EnglishPowershell 4.6.1Gold image was done in a virtualbox VM with 4GB ram, 2 cores, 100gb hdd with 3d hardware acceleration enabledMDT 2013 update 2 (build 8330)Language packs ( are installed using the package ... Read more

More replies
Answer Match 80.4%

Hi folks

Recently my pc starded giving me a Black screen with interactive mouse pointer after the windows logo. I think the official term for this is KSOD ( blacK screen of Death ).

this black screen stays on for at least 3-4 minutes before i get to the welcome screen.

Not sure why this is happening. I haven't updated anything or changed anything or added anything.

I was going through my NTBTLOG.TXT and found out that my pc keeps trying to load some drivers and fails.

here are the names of a few of them :-

@nettun.inf , @netrasa.inf, @nettun.inf, @cpu.inf, @oem46.inf

I think this continuous attempt to load those drivers is causing the delay. I am attaching my ntbtlog.txt file to this post.

Also i got this BSOD last time logged into my pc :

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88003E21E41
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
-----------------------------------------------------------------------------------------------------------------------------------... Read more

A:KSOD - black screen after windows logo for a long time

sorry forgot to attach ntbtlog.txt .. here it is now

1 more replies
Answer Match 80.1%

Right - : P

Ive had my Medion computer for about just over two months now and it has been working perfectly fine. Only today, after my computer paused forcing me to restart it, did it begin to malfunction. Everything goes to pot. When i turn the computer on everything seems to work fine until you get the the log in screen. But thats the problem, i cant get to the log in screen. I am presented with a black screen and only a cursor. @.@ . I tried repairing my PC using the recovery disk you get with the PC, i also tried re-installing Vista and i tried starting the PC up in Safe Mode. None of those worked. Ive even been driven to the point where i am considering Factory reseting my PC, but i cant because i cant log in >.< .

Can any one help ?

Much appreciated -

A:Windows Vista - The Black Screen Of Death

When your computer boots, try to take into the recovery mode [Via F8 key].

there you can try startup repair which Vista tries to repair any issues by itself.

If that doesn't work... reboot and go back into the same menu and open up CMD {command prompt} and type sfc /scanow and let it look inside the main system files and try to figure out what's wrong.

Other than that....I have no other suggestions.

Good luck with it.

7 more replies
Answer Match 80.1%

Hey guys. So this morning, I turned on my computer to find I had an error. There was an error box and I said ok. I forgot what it said (stupid of me). When I clicked ok, the entire desktop and icons disasppeared. Only the background was there. So I decided to push the power button and restart. When it went past the booting screen there was a black screen. They keyboard was still working. The mouse cursor wasn't there, however. Ctr+alt+delete resets the computer and I'm brought back to the booting screen. I googled many solutions but I'm unable to replicate their success. I am unable to run in safe mode, for my stick keys are disabled. I forgot where the installation disc was in the house. I got back after searching for the disc and I saw that the winload.exe is corrupt or missing. Whatever that is. Please help. It would be appreciated.

A:Windows vista black screen of death

Found the installation disc and now running system restore.
Check: System restore failed.

2 more replies
Answer Match 80.1%

Hello all,

I am fixing a computer which has a black screen of death. Just the cursor and black screen. No control alt delete, no sticky keys, and I checked every registry key in the windows nt folder pretty much. I reinstalled and reupdated after backing up the data. The computer worked fine with the basic install. I updated it - I just let it run all the updates and went to bed. I get up the next morning and black screen of death is back. So, the original installation is still on there (I have two installations of vista now but preferable to get the old one working as that had the programs on it). Would it be possible to uninstall updates externally? I can hook the hard drive up to another computer via usb. It doesn't have any backups of the registry to roll back to, but if I could uninstall all the updates I could create one and slowly work my way forward. I just don't know how to uninstall vista updates from outside of the OS. Any of you know how to go about doing that?

A:Vista Black Screen of Death after Update

It sounds to me like the shell might not be loading. Check the registry entry at

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

and make sure that the Shell entry is set to explorer.exe
I don't really know if this is your problem exactly, but it's worth a try.

Also, can you get into safe mode? If not, updates are probably the least of your problems.

1 more replies
Answer Match 80.1%

Hey everyone!

I've had an issue with my computer booting properly. I went from a 1:05 boot time to over a 2:00 boot because Vista go's to a black screen instead of loading my desktop.

I'm not sure where to start fixing this, I've always been good with computers and have tried all the text book fixes and I have no where left to go. I made a video which is uploading now and will be up incase this doesn't make as much sense as I'd hope.

I'm running an
Alienware Area 52
Intel Pentium D CPU 3.00 GHz
3 gigs of ram
ATI Radeon x1600

All my drivers are up to date.

Any help / input / advise is greatly appreciated!

A:Vista 32 Bit Black Screen of Death on Boot.

YouTube - Vista 32 Bit Black Screen of Death on Boot

there's the link!

7 more replies
Answer Match 80.1%

I have a Dell XPS 410 with supposedly all the right interal parts. I have been having a nagging problem since the day I turned the machine on. I installed a few of my favorite games after the first few weeks. I was expecting all of the games to be compatible. Games including EA Tiger woods golf and so on. The problem I seem to be suffering through is after install all appears to be perfect. I start the game and all is perfect, after about 5 minutes the screen goes black. I am unable to get any control of the computer and have no choice but to turn off power suppy and restart the computer. This problem happens with 100% of non Microsoft software. I have purchased games that are "Vista ready" and the result is the same.

I spoke at length with Dell XPS specialists and he could not diagnose the problem. His final suggestion was he had installed "Linux" on his system and he didn't have any problems. He was a bit coy about Microsoft but I think the bugs should be able to be worked out.

I always update , including all drivers. The problem persists.

A:Vista Mysterious black screen of death

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Answer Match 79.8%


I have a toshiba L300D-202 laptop with windows vista home premium SP1. Everything was fine, except I was having trouble backing up some data and was advised to run CHKDSK to fix any possible hard disc problems.

I ran CHKDSK but it tooks about 5-6 hours. Then after it had finished, it just stalled, so I left it for a while. I gave up in the end and cut the power. Now whenever I switch the laptop on I get the initial toshiba screen, but then Vista won't boot and just get a non responsive black screen with a blinking cursor in the top left corner.

I tried using the recovery disc. That shows a white bar loading windows files (from the cd), then the short green bar loading windows, but then goes to a totally black screen that doesn't respond at all.

I'm totally stuck! Any help or ideas for this one?


A:Vista Won't Boot At All (black screen blinking cursor) Any Help?

I wonder about your hard drive.
Try these free, bootable diagnostics:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics: (read the details at the link) (read the details at the link)

9 more replies
Answer Match 79.8%

1st Post...
HP Pavilion laptop,
AMD Turion X2 64
Vista SP1 with update as of early January.

Always have problems booting, specifically hard disc errors reported. chkdsk runs, fixes problems, boots up. Then seemed like hard disc crashed. New hard disk and reinstall Vista and apps supplied by HP with recovery disc. There is no "repair" option (or I can't find it). Replaced disc again. Same problems. Am convinced it is Vista hosing my laptop up.

New problem = Windows boots to a black screen with the cursor arrow in the center. I can move the cursor with the mouse, but that is all it will do. No other key strkes seem to have an effect. In lieu of formatting and re-installing the OS and apps per the HP supplied recovery CD's, is there anyway to get past this? F8 does not give a "repair" option.

I'll upgrade to Windows 7 as soon as this is recovered. Hate to loose my data and have to reinstall all after market apps... AGAIN...
Thanks in advance for any guidance!

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Answer Match 79.8%

I've tried rebooting a multitude of times; it actually worked once, then crashed after about an hour...

Did the Memory test: checked out OK

Put my Vista DVD in to do a windows repair. Once it said it was done, but it didn't fix the problem. Another time it said it attempted to do a "start-up repair" but didn't work.

Tried a system restore, but to no avail...

Vista is a POS! Paid a bunch of money to have XP put back on my laptop. Now my desktop is acting up. Yeah I know, I should only put it on a dual-core processor (my desktop in a hyperthreading 800mhz FSB 2.8 P4 with 1GB RAM).



A:Vista: Start-up prob/Just get Black screen w/cursor...

d/core nothing to do with it
it runs merrily away on my prescott 3.2
if the repair is not working the only way i know of running a repair install like in xp is to boot from the dvd and run an upgrade installation

1 more replies
Answer Match 79.8%

Vista 32 Bit Home Premium

Before vista booted into a black screen, I turned on my computer to discover that it wouldn't load my profile. I got to the welcome screen where you can choose which user you wanted and enter a password but I only have one user on that computer and I recently took off the password so I shouldn't even see that screen come up. I try to log in anyways and vista gave me an error but I don't remember the exact error. It had something to do with user profile though.

After a few attempts of trying to log in, I kept getting the same error and I couldn't load onto my desktop so I restarted the computer. After that I only saw the green loading bar for 2 seconds and saw a split second BSOD. I ran the vista recovery DVD and did a system repair. That repair fixed the BSOD but now I see a black screen with a movable cursor after the the green loading bar finishes.

I have tried system repair to no avail. System restore does not work. Memory check came out clean. Checked the hives. I tried almost everything I read on the internet but to no avail. I really do not want to reformat my hard drive because I have a lot of important files on it.

Anyone have any more ideas that I have missed? Any input would be greatly appreciated! Thanks!

A:Vista booting into a black screen with only the cursor working

I think your display driver or video card need to be checked.

2 more replies
Answer Match 79.8%

My sons computer will not boot Vista 32-bit. I get the black screen and blinking cursor. It will not start in safe mode. It appears to show up in the BIOS. I inserted a recovery disk, but when I click on repair, no OS shows in the box. I clicked install (and stopped there) used the SHFT F10 option and pulled up the Command Promt. From there did the earliest system restore I could find. Restore was successful, rebooted....and still the black screen. I've tried so many things, that I don't even know where to begin. Please help! Thank you. I know a little about computers, but I am not a guru, so please try to ABC as much as possible.

A:Vista not booting? Black screen/blinking cursor

Hi jipcie,

Let us try few steps to isolate the issue:
1. Disconnect any external devices connected to the computer.
2. Go to system set-up and ensure that Hard Drive is selected as the first boot device and followed by CD/DVD drive.
3. Save changes and exit.
4. If issue persists, run the built-in diagnostics provided by the manufacturer on the computer to check if the hardware is working fine.

Based on the system model F2 or DEL keys should let you enter the system BIOS. Kindly let me know the system model to assist you better

Please post the results.

4 more replies
Answer Match 79.8%

Hey my names Mike and at the moment i have an HP Slimline with Vista Home Premium. (Vista Home Premium was already installed when i bought it)

So heres my problem-
I bought my comuter a couple months ago and its been working great. But a couple days ago whe i was trying to set up a webcam with software, i was told to restart my computer.
Though afterwards when it was booting up and after the Windows logo apeared
it said Welcome and then went black with only my mouse cursor.

Im not to tech savey so i'm not to sure what im doing.
Ctrl+Alt+Delete does work.
Safe Mode Works also (Not really sure what to do in Safe mode though)
Also im not sure if it's the new software or a malfunction in my computer but I've tried several times to restart it with no success.
I've also tried a system restore with no success either.
Any Help or knowledge would be greatly apprieciated!


A:Vista stuck with black screen with only mouse cursor

Hello ludo393, welcome to Vista forums!

First, when you tried to do a system restore did you
try to restore to a date before you installed the web cam?
Have a look at this tutorial at the link below.

System Restore - How to

Keep us informed!

Later Ted

7 more replies
Answer Match 79.8%


My machine started up one morning in the dos type page syaing it was going to do a check for incapatiblities on my hard drive, i have seen this before and ususally only takes about 10 mins at the most, after an hour it was still goin strong, it seems to be saying the security ID number were wrong or corrupt or somethign and were fixing them, it was reapeating this line continually but the number would be one hight each time for the security ID number, the battery ran out on my machine as i did nto know it would take that long and now when it loads up it looks like it is loading up normally, but just fisishes loading with a black screen and just the wondow cursor button.
even in safe mode it does the same.

i even tried to load up open source OS to try to move my files over to protect them incase i had to reformat, but it just said all the files were empty, it did ot seem to recognise them.

i do have the lasted mcafee by the way so dont think it was a virus.

i have found some sites where it says you can do a vista repair, but i didnt have any windows vista disk, it came with it on andno disks at all.

i cannot sem to activate the windows repair as i just hav a black screen.

i relaly woudl like to try to repair it and avoid losing all my work on the laptop, but i cannot even see how i can do a reformat as i cannot see the screen

any help is most appreicated as i desperatly need to have the machien up and running.


A:vista loads as a black screen with just the arrow cursor

hi i have managed to get a start up disc for vista and it runs and says there is not problem with the start up and no erros, so i am not sure what to donext as i cannot get to the recovery drive to reformat even as a last resort.

nay ideas please throw my way i am desperate


4 more replies
Answer Match 79.8%

I'm using Vista Home Premium. Last night I just got rid of a virus (Antivirus 2009) and installed a new antivirus program (avast). I restarted a couple times, then went into safe mode, then shut off the computer. This morning I couldn't get it to boot, not even in safe mode. Everytime, it would make it past the loading bars, and then the screen would turn black, and there would just be the cursor there, with the little loading circle flashing.

Can someone tell me what is wrong? Or at least, can someone tell me how to get around this and boot up my computer at least once so that I can try system restore?

A:Vista won't boot; black screen with cursor appears before log-in

At this point the only thing I would suggest is resetting your BIOS by clearing your CMOS jumper on the motherboard.

3 more replies
Answer Match 79.8%

Hi, I have an Acer laptop - Aspire 5315-2470 and when my son turned it on it goes to the Acer screen and then goes to black screen with cursor in the left hand corner.

I have tried to reboot in safemode but all I get is beeping noises. I also read in the manual on how to restore the computer back to day one we bought it, by holding ALT and F10 upon turning on . All I get is the same beeping noises.

This computer is only 1 year old , so if someone can give me any advice on how to fix this I would be very happy.

Thanks In Advance...

A:Vista with black screen and cursor in left corner

Look at your BIOS settings. The Acer screen may tell you how to access the BIOS (boot) settings with a function key - probably F2. Press that F2 or whatever it tells you when the Acer screen comes up. When the BIOS screen displays, make sure the "boot from" setting is your hard disk. If not, change it.

2 more replies
Answer Match 79.8%

Man, this is the second time I've come across this issue. Both times they were top of the line Dell Studio and XPS laptops.In the end, I resolved the issue by installing Windows 7, but for my own sanity, I need to know why Vista won't install. I tried installing 3 times and it keeps bringing me to this damn white cursor! I tried my trusty Dell OEM disk and even burned a fresh copy of Home Premium at 2x speed but to no avail. The logic just doesn't add up. The laptop boots fine from a BartPE disk and as I said, with Windows 7. I personally would never install Vista on any of my machines, but when it's for a customer they're either going to have to spring for a license in 30 days or not *cough* update *cough* (if you know what I mean). I'm one of those people who has to know and THIS is what drives me nuts.

A:Seriously, what the deal with the Black screen and the white cursor on Vista?

What came installed on these machines in the first place?

have you verified Driver Support for all the hardware in the computer?

3 more replies
Answer Match 79.8%

This is what did and my vista now does not start. Any help would be greatly appreciated.

Couple of days back at the time of booting my laptop I pluged in my iphone for charging. As it saw a new drive it started to scandisk it. I unplugged my iphone and restarted my computer as I was in a hurry. The scan was just taking a lot of time.
After that my vista is not starting up. It goes and get stuck on a blank screen with the cursor blinking on the top left corner.
As I have lost my original repair CD I made a recovery disk by downloading a vista recovery software for X64. Ran that and it did some thing and fixed the problem. But still I cannot boot my vista. It gets stuck on the same screen.
Using this disk, system restore and complete recovery is not working either.

Any one has any other tricks of making me pass the black screen. :-)


A:Vista stuck on black screen with blinking cursor

Hello nicks145,
Can you boot into safe mode ?.
If you can, open a command prompt and type sfc/scannow press enter and let it scan, you may have to do this more than once if errors are found, until the system is clean.
Try this and post your results, good luck.

7 more replies
Answer Match 79.8%

I've been handed a Vista Home Premium laptop to mend and whilst I've got it going, I'm posting this to share my discoveries for what seems to be a not uncommon problem. I must say that having read lots of other posts on this subject, my 'solution' may not be the one relevant to anyone else.

I'm not explaining all the details as I would do normally because if you need them explaining then perhaps this post is not for you!

The problem was that on boot up all looks well but having logged on, the user is presented with a black screen and a cursor which can be moved. There is also disk activity but it never gets any further. Ctrl/Alt/Del won't even bring up its menu.

Booting into safe mode and logging in gives the safe mode screen (safe more in the corners) and a cursor but nothing else - no task bar, etc. This time Ctrl/Alt/Del will bring up a menu but selecting Task Manager apparently does nothing.

Having used Linux tools to make sure all was backed up I ran a chkdsk on the drive (removed it and ran it on another computer) but nothing showed up.

I then booted into safe mode with command prompt which worked! - at least, in part. I was given a command prompt window so was able to try and run things. rstrui and explorer appeared to do nothing, though trying rstrui again gave the message that it was already running.

I was able to access a memory stick and also able to run Process Explorer which showed that rstrui and explorer were indeed runn... Read more

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Answer Match 79.8%

Before vista booted into a black screen, I turned on my computer to discover that it wouldn't load my profile. I got to the welcome screen where you can choose which user you wanted and enter a password but I only have one user on that computer and I recently took off the password so I shouldn't even see that screen come up. I try to log in anyways and vista gave me an error but I don't remember the exact error. It had something to do with user profile though.

After a few attempts of trying to log in, I kept getting the same error and I couldn't load onto my desktop so I restarted the computer. After that I only saw the green loading bar for 2 seconds and saw a split second BSOD. I ran the vista recovery DVD and did a system repair. That repair fixed the BSOD but now I see a black screen with a movable cursor after the the green loading bar finishes.

I have tried system repair to no avail. Black screen in Safe Mode also. System restore does not work. Memory check came out clean. Checked the hives. I tried almost everything I read on the internet but to no avail. I really do not want to reformat my hard drive because I have a lot of important files on it.

Anyone have any more ideas that I have missed? Any input would be greatly appreciated!

A:vista booting into a black screen with only the cursor working?

Here is a method to back up your files, I suggest doing this first, then move on to a possible repair.

1 more replies