Tech Problem Aggregator

Dell Vista won't shut-down

Q: Dell Vista won't shut-down

Hello, I've had this problem for a while:
When I click "shut down" my Dell does a shut-down/start-up instead.
I have to tell it (at least )twice to shut down when it finally does after 2nd/3rd attempt.

I have tried a reinstall also
Thanks ahead

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Answer Match 58.8%

About a month ago, I had my friendly Dell rep dispatch a tech to replace my Bluetooth module and CD drive. Afterwhich, Bluetooth still wouldn't work, and I'm positivie that it's a software issue. I called them back about that issue, and the one I'm asking about below, and according to Dell, my only option is to reinstall windows. He didn't grasp the fact that I couldn't back up my files.

Since the repair, my laptop won't go into sleep, hibernate, or shut down when I close the lid. I also started getting a 'last backup failed' error, and when I try and backup or create a restore point, I get a the 'insuffecient memory for VSS Shadow copy' message with error 0x800423F1.

It will shutdown when I use the shutdown in the windows orb, as well as it goes into some form of sleep/hibernation when I push the power button. The reason I say that is when I open it up and push the power button again, I get a 'resuming windows' message and screen.

Also, I don't think it's a mechanical issue. Reason being, when I close the lid, and open it back up, my mouse will freeze and act drunk for 3-15 seconds. To me that says that for some reason, the program that commands sleep/hibernation is not firing off, or firing off to completion.

I've tried several tutorials/suggestions from this website and others regarding adjusting power settings, disabling wake from sleep in device manager, doing repairs from the windows disk, etc.

I'd appreciate any and all ideas- I don't want to reload Vista... Read more

A:Dell Vista X32 Won't hibernate, sleep, shut down when lid is closed

Start with an SFC command
run 3 times if errors are found
System Files - SFC Command

If that does not work, do a system restore from before the problem
System Restore - How to

85 more replies
Answer Match 57.54%

hi there,

i am a new user, and since past week my laptop has not been operating correctly. I am not a techie person, but feel I am fairly good with computers in general, but this problem I have is a strange one.

I am using a Dell Inspiron on Vista, and recently every time I start up my laptop, I see the big Dell logo load up as normal, and then it goes to the blue updates screen, and then runs the timer saying 'update 1 of 3' and it will run up to nearly 100% complete for the first update and then the laptop will turn off by itself, restart and then its back to the same updates screen again. This will keep happening continuously each time I switch the system on. Its nothing to do with the power either as this happens even when its plugged in.

One time I actually switched it on (after it being off for 3 days) and it loaded onto the normal Windows menu screen, and I instantly loaded my Kaspersky software to run a scan, which it started, and then the laptop shut down and then again back to the blue updates screen, which it has been doing constantly since then.

I even tried the Diagnostics scan which you do on start up by pressing F12 (I think), which didn't come up with any problems, and then when Diagnostics scan was finished, it again went back to the blue updates screen.

I even tried pressing Ctrl + F11 on switching on the laptop, trying to get it to erase everything and go back to factory standard, but even that wasn't working. I don't mind losing ... Read more

A:Help! Constant windows updates running then shut down! (dell inspiron vista)


Can you boot into safe mode?

Switch on your laptop and instantly start tapping F8, if you get to the selection screen, select Safe Mode.

If this works trying restoring your laptop back to a day or two before you downloaded the latest updates for now.

4 more replies
Answer Match 50.82%

Hi Everyone!
I've got an issue with my Dell XPS m1730 laptop. For some reason Windows automatically locks up out of a blue and I've got to do a force shut down to unfreeze it. So my laptop did it again last night which meant having to do another force shut down but now it is stuck on the Dell screen. I followed the tutorial here by taking the battery out and holding in the power button in for a few seconds but this solution is no longer working and the loading bar gets to 75% or less and does nothing. I've been told this is a bios issue and I got told to downgrade from A11 to A10 but the problem has not gone away. I am starting to think it is a graphics card issue due to Windows locking but I am not sure. Has anyone got any advice what this could be?



A:Dell m1730 stuck on Dell screen since doing a force shut down.

Manged to get it to load now but I still think it is a graphics related issue. I think this because the dark colors look blocky and blinking plus the font looks corrupt.

1 more replies
Answer Match 44.94%

Hi guys

Hope you can help.

I gave my daughter my Dell Dimension XPS Gen 3 (the blue one) a while back running XP and it started playing up. When you tried to shut it down it just restarts and wouldn't turn off.

It works fine apart from this, and we have all become very close to the blue beast, so I am trying everything I can to keep it in the family.

I also took this opportunity to upgrade it to windows 7, fresh install, and the same problem occurs.

I have the correct bios (A07).
I have started in safe mode, problem still occurs.
I have been into msconfig and disabled ALL services, problem still occurs.
I have done a clean boot from msconfig, problem still occurs.
I have run chkdsk from cmd prompt, no errors.
I opened the case up, and hoovered all the dust from the fans etc and it when it re-booted and I shut it down, IT ACTUALLY SHUT DOWN....ONCE! Now the problem is back.
I have disabled different hardware items from device manger, problem still occurs.
I have updated all drivers from manufacturers websites rather than windows update, problem still occurs.

Because the problem was also with XP, I am assuming that the problem is rather hardware than software, and perhaps an air circulation or overheating problem?? I am not sure.

I have been through numerous shutdown guides available on the internet, but all to no avail.

I am now at a stage where I don't know what else I can try, without purchasing a new PSU. Obviously don't want to pay out if I don... Read more

A:Dell Dimension XPS Gen 3 won't shut down

I would have to say it is a hardware problem. Reset the bios by using the jumper on the mobo. Disconnect the power cord, and test the battery voltage while your at it. If this doesn't do it spring for a new power supply. If this doesn't do it maybe a different demigod can help you.

1 more replies
Answer Match 44.94%

Good Morning,
I have a problem with my new XPS 13 9350. I run Ubuntu 16.04 on it. The current BIOS version 1.4.4 .
If it is plugged in, closing the lid works fine. The xps 13 suspends as it should. But if it is not plugged in to the power supply, closing the lid forces the laptop to reboot. The same happens if I close the lid when it's plugged in and I remove the power supply afterwards.
I would appreciate any comments or suggestions to fix that.
Best regards,

A:Dell XPS 13 close lid shut down

I also have what seems to be the same problem. I have xps13 9350 running windows 10.
The settings mean that the computer should sleep when the lid is closed but this is not happening. When i open the lid the laptop reboots, forcing any applications to close that were open and loses any information they had.
It has only started doing this in the last few days.

1 more replies
Answer Match 44.94%

I have problem with my dell D600, it can not shut down. the only way that works is pushing power button. ctrl+alt+del also does not work. can anyone suggest a solution? Thanks so much.

A:Dell D600 can not shut down

The reason the computer won't shut down is that there is something running in the background that XP can't shut down. It could be a thread in a wait state, or any number of things that have a hook in the kernel and won't let go.

Try running chkdsk /r from a command prompt. It will tell you that it will schedule a chkdsk on the next reboot, type y. It should still run even if you have to use the power button to reboot.

After running chkdsk, have your XP installation CD handy and try running sfc /scannow.

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Answer Match 44.94%

I have a Dell Latitude E5430. I left if overnight without shutting it down or hibernating. In the morning, it didn't work. The screen was black. There 3 lights at the upper left of the keyboard were on. The battery charge light was blinking, even though the laptop had been plugged in overnight. The hard drive and the wi-fi lights were on solid (not blinking). I tried shutting down by holding down the power key for 10-15 seconds and it seemed to turn off (I could hear that click and the lights went out), but when I released the power button the three lights came back on. I unplugged the laptop and left it overnight (about 12 hours), hoping the battery would run out and I could then plug it in and turn it on. But in the morning, the same three lights remained on. I unplugged the charger, removed the battery, and held the power button for about 30 seconds, then put the battery back in (which I had read might solve the problem). When I pressed the on button, it started up -- but the three lights (two solid, the battery charge light still blinking) were still on. I have work on my laptop that I need to complete this weekend. Any help someone can provide? Thank you.                                                                                          

A:Dell Inspiron Won't Shut Down

Hi PHEMP1129,
The HDD, battery and wifi leds also serve as diagnostic indicators in case there is an issue with the system. In this scenario, HDD on, battery flashing and wifi on - indicate that there is a memory error on the system.
Download the service manual here - and remove the memory modules and test each module on each slot and see if the system powers on. By this, you could isolate the faulty memory on the system or just by reseating the memory modules, the system might power on.
If nothing works, the motherboard would need to be replaced.
If the system is under warranty, Please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email). If there is no warranty, then you could contact our team to get a quote for a paid service call -
Let us know if you have any other queries.

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Answer Match 44.1%

I have a dell desktop it has windows xp on it i got it around the end of 2004. For a couple months now it keeps turning off with the monitor and the tower lights an amber or orange color continuous works fine other then it shuts off its very random i could use it for an hour then it shuts off i use it to check my email and some of my other internet site i have no modifications done to anything in the tower all i know about the specs of it or whatever you call it that the system info is Dell dimension DIM2400 INTEL(R) CELERON (R) CPU 2.40 GHz 2.39 GHz, 512 MB of RAM Microsoft windows xp version 2002.

A:Dell Desktop Shut down randomly

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Answer Match 44.1%

Windows Vista home edition.

I was trying to upload a file and got this message: "File Upload (Not responding). "
I don 't really want the file, I just want to shut down;but no combination of clicking "X" or "Ctrl + Escape" will shut down the message or the computer, and let me start over.

With my desk top I would just pull the plug and start over, but my lap top will not let me go.
(Pressing the power button does not help.)


A:Unable to shut down Dell Inspiron Lap Top

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Answer Match 44.1%

Hey,I bought my new dell xps 13 a month ago at Microsoft store online, and got it with Windows 10.From the first moment, the laptop won't shutdown. If I try to shut it down, it shuts down and a millisecond after it already restarts.I've checked the different devices (USB,tuchped etc.) to see that the power management options does not allow them to turn on the computer, and also checked for integrity discrepancies and found none.What could it be?Thanks

A:dell xps 13 immediately restarts after shut down

This has been a know problem for a while.. Don't know if it is connected to W10 or Dell...
Temp solution: Hold down the power button until the computer completely shuts off. Wait 1 min and then turn it on again (important to wait at least 1 min).
Long term solution (!) is to turn of hibernation which is done in advance settings for your power plan. The standard is "180 min", set this to 0.

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Answer Match 44.1%

I have a Dell Latitude 1525 running Vista Home Basic that shuts down after being unattended for about 5 min. I've gone into the power settings and set it to NEVER power down the monitor or hard drive, and I also tinkered with the screen saver thinking if I had that pop up instead, it would stay on. This makes it impossible to do a Norton or malwarebytes run lasting longer than 5 min.

I just discovered a way to keep it running a little longer. I'm getting a strange IE script error msg at startup that if left on the screen waiting for my response, seems to keep it running for about 20min, then it still shuts down. Maybe it's just hibernating? If so, how do I wake it up? No obvious key combo to press for wake-up.


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Answer Match 44.1%

Hi everybody
I own an XPS L521X that randomly shuts down, on battery or not.Dell diagnostics doesn't find any problem.I changed the HDD, remove mSATA, reinstall Windows 8, upgrade firmware (A16), and then tried to set a Linux dristib but the system stopped during the installation.
It must be a hardware problem. I changed the thermal paste and clean the fan but now... I don't see what to do more!
Any idea?


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Answer Match 44.1%

Help my internet shut off randomly even the service is started

A:dell d630 internet shut off

Hi and welcome to TSF please give us a bit more info what happens when you try to access the net have you any error flags in device manager ie yellow ! or red X
please follow the instructions here Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

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Answer Match 44.1%

I have a Dell Laptop. There is a problem in my laptop. My laptop automatically shutdown after a few minutes or seconds. After some time if I start again, it run for 2 or 3 hours. There is no problem. but so many times it happens automatically shut down. The fan is working.I try to use Cooling pad so if the hitting problem, and when i use cooling pad,those 3 days i cant get any problems. But now problem is again come up to hesitate me.... I also format my laptop so any software issues fix it.. but no effect.... Please help me to fix the problem....

A:Dell Laptop Shut Down Problem

Have you tried getting help from the Dell Community. Users helping users like this forum but there are those familiar with Dell products there. Laptop - Dell Community

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Answer Match 44.1%

I am running XP - OS. For the last few days I cannot get my computer to 'shut down' at the end of the day, so I have been letting it 'hibernate'. Any ideas? Thanx.

A:Dell inspiron 1520 will not 'shut down'

Hello tedth56th,

Have you made any software or hardware changes lately?

First thing i would do is give your computer a Full Scan using malwarebytes, that can be found here:Malwarebytes Anti-Malware - CNET, Just so we can be sure its not a virus of any kind.

Secondly you will need access to your XP Installation disk, We will check to make sure none of your system files are damaged.

Go to your task bar and select "Run". type in that box "SFC /SCANNOW" You will be required to insert your Windows XP disk if it find any damaged files.

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Answer Match 43.68%

Hi there,

Tried the 24C02 shorting trick to reset the BIOS password. After I tried a few times. Even when I did not short the chip, after i switched on, there is no display and the notebook shut down itself after 3 seconds. WHat's going on? I am panic now! Please help! Thanks.

A:Help! Dell C840 no display and shut off after 3 secs!!

It sounds like you may have grounded the Pin #8 which is the voltage feed to the chip, or else the board had problems that did not show because of the password stopping the the boot. I cleared the password on a C610 Tuesday this week and found the board had serious problems after the password was gone. I replaced the board, but that one I had bought first was no bargain.
You can try removing the Keyboard and unplugging the Palmrest connector; that also disconnects the CMOS battery from the board on that model. Leave it disconnected for a while and then reassemble the laptop. See if resetting CMOS will do any good. Also, check your RAM and CPU for seating and also the RAM and slots for operation by trying first one and then the other Module in both slots, to identify a bad Module or slot. The cpu pins are very short and it does not take much miiseating to render it inoperative.

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Answer Match 43.68%

Has anyone ever experienced/solved the problem of having the machine spontaneously shut itself off, as if it were running on battery power and ran out of power, even when plugged in? It usually re-starts after a minute without much concern, but sometimes lately it won't. I eventually figured out if I remove the battery pack, unplug the machine, plug it back in, and restart it will turn back on. Then, the battery goes back in and it's fine for a while. I'm afraid at some point it won't restart at all. I'd love some advice. Thanks, TJD8

A:spontaneous shut-down, dell inspiron 1525

I suppose you have determined that it isn't an overheating problem.

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Answer Match 43.68%


After re-installing Windows 7 on my 1,5 years old Dell Inspiron N5110 laptop, my laptop won't shut down anymore.
The laptop has every symptom of shutting down, it will do all of the updates when there are, the screen will go black after 'shutting down'.
But the laptop will always be making those 'think' noises. Also there are some of the lights still on. After it gets in this 'state', I'm also unable to turn on my laptop again.

It will turn off when I push on my off button for like 5-10 seconds.
But that won't be too good for my laptop doing that all the time...

Now, my laptop will get in sleeping state, but than again.. I can't wake him up again.

Edit: I forgot to say, since a few days, it will just 'turn off' out of nowhere.

Is there anyone who experienced this before, or who can just help me out?
The nice Dell Support won't help me in any other way then by using the phone, but that doesn't seem like a perfect way of solving a problem in my opinion, therefore I'm asking your help.

Hope you get this, my English aint too good.


A:Dell Inspiron N5110 doesn't shut down

14 more replies
Answer Match 43.68%

Hello Everyone,

I have Dell N5010 with following Specs;
Core i7 (740QM)
4 Gb Ram
1 Gb Ati Radeon graphic card
500Gb Hdd
It came with a Preloaded Windows 7 Home Edition, but i Have upgraded it to Windows 7 Ultimate x64

The laptop is 7 months old and i had a fresh install of windows a month ago.

The Windows is Full Retail : (Windows 7 Ultimatex64)

The problem is that whenever i try to run a heavy programme, or update my windows, a blue screen pops up saying MEMORY DUMP and then the machiene shuts down.. I really dont know whats happening with my laptop.

I have zipped the entire WINDOWS_NT6_BSOD_jcgriff2 folder & PERFMON HTML file.



A:BSOD Dell 5010 & Sudden Shut down..please Help!!

Hello Saadleo, welcome to SF!

I suspect a memory error. Could be drivers but faulty RAM stick(s) is a possibility too.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+
Just in case... also check your Devices, specifically USB ports. Some device issues there in one of the dumps.

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Answer Match 43.68%

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz, x64 Family 6 Model 15 Stepping 11
Processor Count: 2
RAM: 3325 Mb
Graphics Card: NVIDIA GeForce 8300 GS, 128 Mb
Hard Drives: C: Total - 476937 MB, Free - 328493 MB;
Motherboard: Dell Inc., 0RY007
Antivirus: GFI Software VIPRE, Updated and Enabled

Sometimes my monitor shuts off and then my tower starts giving 3 shorts beeps and the only thing it will let me do is push the power button and shut the whole thing down. I usually have to wait for an hour or so before using the computer again, if I try to power it on too soon, nothing happens besides the 3 beeps. I never know when this is going to happen, when it first started it was doing it everyday, sometimes 2 or 3 times a day. Now it's only every once in awhile but it seems to be picking up again, once last night, and again this morning.

Thanks in advance.

A:Dell Inspiron 530 - Random Shut Down, 3 Beeps

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Answer Match 43.68%

Good Night,
I'm having this trouble a few time ago, it happens just in the mid of a game, or in the mid of my work, it just kinds of happens randomly, it just get a dark screen and then immediately shut downs, i'm worried as for the life time of my laptop but its also inconvenient for my work and other labors.
Just when it shut downs I try to turn it on again after one or two minutes and it again shuts down immediately, on rare chances it turns on directly but mostly it get turned down almost immediately after the boot screen.
I have to pass through this immediate shut downs 2 or 3 times before I hear again the fan spinning.
Hope someone can help me with this asap

A:Dell Inspiron 14R 5420 Suddenly Shut Down

Hi Arkano22,
You may run the diagnostics to check the hardware functionality. Refer to the link for steps on how to run the diagnostics.
Does the system overheat before it shuts down?
Do you get any error message before it shut down or while restarting?
Keep me posted with the information. I will be glad to assist you further.

8 more replies
Answer Match 43.68%

Hi there from past 3 day i have been facing this problem. when i shut down my laptop with windows 8 installed in, it takes forever to shut down. as soon as i press shut down it follows routine procedure like shutting of screen etc but the power button was still lightened and fans were still running up, you can say for 10 odd minutes consequently i have to continue pressing the power button to shut down my laptop. Could any one recommend me what to do as its quite an odd problem for me

A:Dell Studio 14: Takes forever to shut down!

It seems like there is something causing the system to hang on shut down. Do you close all your programs before telling the computer to shut down? Are you pressing your laptops power button to shut it down? Pressing the power button right on the laptop will cause it to go into sleep mode, not shut down.

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Answer Match 43.68%

I could do with a bit of expert help here please. I have a Dell Dimension 5000, P4 CPU(2.8GHz), 3G RAM, Win XP (home) sp3.
The problem is that it hangs ins shut-down. It goes all through the saving settings, etc, then when the display indicates 'Windows is shuuting down', the power supply (at least, I think it's the PSU) clicks, and all fans and drives stop. The screen freezes in the shutting down mode, the mouse and keyboard cease to function, and the only way out is a long press of the power button. Apart from this, it works perfectly. Any help or advice would be greatly appreciated - I hope I have provided enough information for one of you boffins to take pity on me!

Cheers !

A:Dell Dimension 5000 shut down problem.

Couple things come to mind, read up on sfc /scannow and have your windows cd handy.

I had a similar issue with shutdowns hanging on my Dell 4700, and it was a java updater folder that was in the wrong spot, and once I deleted that it shut down fine. But I was getting an error message on shutdown for a helpful hint.

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Answer Match 43.26%

My Dell laptop shuts itself down after running for about ten hours. The power option in settings is set at "Never shut down" because it's used for CCTV detection and recording.

The most likely cause has been reported as overheating due to a clogged fan and heatsink. So, to avoid wasting time, I bought and fitted a new fan and heatsink and cleaned out the inside of the case whilst I had it in pieces.

Unfortunately, that hasn't solved the problem.

Any other ideas gratefully received.

A:Solved: Dell Latitude D600 undemanded shut-down

16 more replies
Answer Match 43.26%

Hi everyone,
I have a Dell Inspiron 15 3000 series laptop, and while I was using it tonight it suddenly turned off.
I know it wasn't because of overheating, because the computer was cool to the touch right after it shut off.
All I had open was Skype, and I was watching a video in Windows Media Player.
The specs: 4th-gen i7 CPU, 8gb ram, 1TB HDD
Devices plugged in: Samsung 21.5" monitor via HDMI, Logitech G430 via USB, Logitech G302 via USB, Acer keyboard via USB, Blue Snowball via USB.
The laptop was on AC power and was fully charged when this occurred.

What could've happened?

A:Dell Inspiron 15 3000 series sudden shut down?

Could have still been an overheating problem. The CPU has autosense heat protection and will shut it down and may do that even if the case is not hot to the touch.

I see a lot of USB ports being used, is this your usual setup? If you are watching a video, the USB mic did not need plugged in.

2 more replies
Answer Match 43.26%

I have Dell Inspiron N5110 which cannot shut down neither in Windows 7 nor in Ubuntu Linux. I specifically booted Ubuntu Live from the CD to eliminate the possibility that  the problem is in the Windows 7. Shutdown in Ubuntu does not work either. This proves that the reason in not a BACKGROUND application in Windows that remains hanging and does not allow the laptop to shut down.
The laptop cannot wake up after Sleep or Hibernate either.
I have tried every solution that you advised to all the other people in the forum that have the same issue.
1. The laptop cannot shut down in Safe Mode either.
2. It cannot shut down even after Clean Boot Mode - all non-MS services disabled and all Startups disabled.
3. I tried changing the Advanced Power Options of "Allow Hybrid Sleep" - both ON for "On AC Power" and "Running on battery" - no change.
4. I tried installing the latest video drivers for Nvidia. This did not help either.
5. Running only on battery does not change anything - still cannot shutdown.
6. Running only on AC adapter without battery - still cannot shutdown.
7. I tried removing the AC adapter and battery and holding the POWER button for 30 seconds to RESET the laptop - did not work.
ATTENTION: I've been reading your forums all day and saw at least 10-15 reports of the same problem and not a single fixed case.
8. This is why I have not tried Flashing the BIOS to the latest version - I read other people tried t... Read more

A:DELL Inspiron N5110 does not Shut Down and does not wake up from Sleep

Remove the keyboard and palm rest (guide from dell shows you how) and you should see a small coin cell battery. Remove it for at least 10 seconds, then put it back in. Enter BIOS and make sure there isn't anything weird that was changed. It should work properly now. I have had this working in Ubuntu 12.04 for the last few days, with no problems.

18 more replies
Answer Match 43.26%

When computer started wirless connection was dead and system cannot find any networks. I opened up the Device Manager Folder and noticed the MS ISATAP Adapters 3, 7, and 8 have a yellow !! next to them. Can anyone help me reclaim my internet access? Many Thanks.

A:Wife Shut Down Dell Vostro 1500 During MS Updates

perhaps try running a system restore to a date prior to the updates starting to get your system files back where they should?

1 more replies
Answer Match 43.26%

I worked with a Dell tech on this problem for 4 days- he even went remotely into my system and could not figure it out . He would call me back everyday and go into my system and we would try everything to fix it- all to no avail- spending approximately 3.5 hours each session. I reformatted and installed the drivers in the correct order which is an absolute must. The problem started happening on shutdown- it would hang forever and I would either get iexpore.exe or iexplorer.exe end program- click ok to close- blah blah. I would hit ok, then it would still take forever to boot down. I reformatted it 3 times so everything was fresh, clean and updated- the problem still could not be found.Frustrating because even though a driver issue would be one of the typical offenders- nothing showed any problems in Device Manager- everything was good.
Finally, I reformatted again and after every single change- rebooted 5 times (ARG) to track the problem. I FINALLY found it- when you update on Windows Update, they offer driver updates for the chipset driver and sound drivers- these are NOT compatible and are causing the problem. Even though they ARE for my hardware- they do not work- YET they show NO signs of any problem in device manager- odd but true.
I immediately rolled back the drivers to the original ones and YAY problem solved ! Has been working perfectly again.This took DAYS of hell to trace but I finally did. Even the Dell tech was in shock that I figured it out before he could! ... Read more

A:Dell 4700 Slow shut down- iexplore.exe hanging

Thanx for sharing, it could help someone else withe a similar problem.

1 more replies
Answer Match 43.26%

Customer's Dell 4400 tower boots normally when cold then shuts down 2 to 3 minutes into run, usually just after XP comes up.  Total sudden shut down, however, MB light stays on and on/off toggle switch becomes inoperative.  Fans (P.Supply & case) run until the shut down and stop along with HDD.  A second or third attempt to boot while still warm from prev. boot are useless, fans come on and HDD kicks in for 1 or 2 seconds, then everything shuts down before OS starts.  Wait 15 min. or so, and it starts and runs for 1-3 min. thens shuts down again.  Replaced power supply with known good unit, no change!  Replaced CMOS battery, no change!  Reseated all cables, no change!  While running all lights on back of case are on and green, everything is up, but just briefly.  All drives start on POST.
Customer says machine ran two days ago and started yesterday twice then went into above condition where it remains!  I'm thinking MB problem, any thoughts?  We've had a few severe electrical storms in this area over the past week, no evidence of surge burnout, other than this problem.  HDD runs fine when hooked to another machine via Sabrent kit.

A:Dell Dimension 4400 early shut down at boot up on Win XP

It sounds like it is overheating.
Have you taken a look inside the case to see if the fan and heats sink are clogged with dust?

3 more replies
Answer Match 43.26%

The short version of my question is exactly what the topic says-- Can I install a Dell-provided OEM version of Vista on a non-Dell computer?

But, here's the wordier version giving context, if anyone's interested.

About 10 months ago, I guess, I got a Dell Vostro that came with Windows Vista Home Basic. However, I had no interest in Vista (because I already had a Windows machine) and the very first thing I did was install Ubuntu on it. I still have the Vista reinstall disk, though, which, to my memory, hasn't been used.

Now I'm planning on getting a barebones system and upgrading what I see fit. For the time being, I'm going to use the Windows 7 RC, but I'd like to get the uber-great upgrade deal that they're having to pre-order either the Business or Home Premium version upgrade. So, to do that, I'd need an XP installation or a Vista installation. Is there any reason, legal or software-related, that I wouldn't be able to install Vista using that disk that came with the Vostro?

I heard somewhere that sometimes if you try, it'll say something like "This is not a Dell computer, you evil, evil person" and refuse to install, so I wanted to make sure before I pre-ordered the upgrade. I don't want to get the upgrade and have nothing to upgrade, of course.

A:Solved: Can I install a Dell-provided OEM version of Vista on a non-Dell computer?

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Answer Match 42.84%

All of a sudden, my Dell Optiplex G110 won´t shut down nor reinitiate correctly.

Shutting down, the process of shutdown starts, settings are saved, and then the screen goes dark, and you´d expect the machine to turn off, but nope, the green light of the power indicator stays green and machine makes still a noise.

Reinitiating gives the same result, meaning that the machine ends up not reinitiating.

The only way to turn of the machine is to press the power indicator prolongedly until the machine really shuts down.

This may not be a huge issue, but it is bothering me as I don´t know why this happens and what effects it may have later on.

My OS is Windows 2000 Pro.

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Answer Match 42.84%

using windows 7 professional original, but the prob is, i open d laptop now. after login to windows, shut down laptop and reboot the laptop, it will stop at d loading starting windows hanging there. tried two different hdd for it. both same prob. suspected not hdd prob. it can be open after maybe it getting cold down, but even if u open booting for 1 min closing shutting it down, and reboot it again, it will not boot into windows. any idea on it? what possibility the faulty part.

even if i trying now, booting installation windows from cd, it will also stop later at loading microsoft corporation there. but once sussceeful booting windows, i can continously using without flaws. so what is the prob? trying two hdd also same...

A:using dell inspiron 1520, after shut down and reboot bootloop prob

1) At boot press F12 & run the Dell diagnostic tool.

2) Check your ram.
Memory Diagnostics Tool
Memtest86+ - Advanced Memory Diagnostic Tool

4 more replies
Answer Match 42.84%

So I woke my laptop up after sleep by opening it, but I forgot it was sleeping so I accidentally pushed the power button. Then it turned of. After that I couldn't turn it back on. I tried plugging in the cable, but only the led is on (indicating that it is charging). I would remove the battery, but this model has it built in, so in order to remove it I would have to open the screws - I still have waranty for at least 5 months - won't opening it void the waranty?How do I fix this?

A:Dell Inspiron 5547 won't turn on after power button shut down

Thanks for writing to us. 
Removing the panel to take out the battery will not void the warranty as long as you don''t damage any parts inside :). 
Remove the battery and charger and hold down the power button for 10 secs then put back the parts and let us know if it worked. 
Simultaneously you can remove the memory modules as observe for any change.
Await your response.


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Answer Match 42.84%

my dell studio 1558 laptop shut downs unexpectedly.i have attached dump help me.

A:my dell studio 1558 laptop shut downs unexpectedly

1.) Has anything in your system changed recently?
2.) Have you installed any new software/hardware?
3.) Explain in full detail what happens, thank you.

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Answer Match 42.84%

I have been having this strange issue that I may just be missing a simple fix.  When I plug in my power cord to my computer my screen shuts off.  It will turn back on once I give it a second and then press the power button to wake it up.  Once I log back in it is all good, but it is still just frustrating.  It is like when I plug in a power source my laptop goes to sleep.  Does anyone know what it could be?  Is it a setting?  Maybe a problem with my power cord?  Or my laptop?  Any help would be much appreciated!

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Answer Match 42.84%

I have a laptop Dell Inspiron 14 5459. Sometimes when I work it suddenly black screen and the fan so noisy. After that, I must press the power button to turn it off  with force. It happens about 3-4 times while I work (typing or just browsing the internet). 
Could you please help me with this situation? What can I do? Fyi I have run the diagnostics and did not found any error.
Thank you for you support

A:Dell Inspiron 14 5459 suddenly black screen and shut down

Does this happen with or without the adapter connected? What applications are using when the display goes blank? Is the mouse cursor still seen and active when the display goes blank? Does the system overheat? Are there any bluescreens / system crashes? 
Update the BIOS - - and reinstall the chipset drivers and video drivers from the same site and check if it works fine.
If the issue is still unresolved, then connect an external monitor and check if display goes blank on the external monitor and the LCD.
Restart the system and press f2 key to enter BIOS - do not make any changes here - leave the system in BIOS environment for as long as possible with the adapter connected  and see if the display goes blank while in BIOS.
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.

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Answer Match 42.84%

I'm thinking that my computer possibly overheated while I was on it, since it randomly shut down.

I tried to see if my laptop would die I could start it up, but still I get no screen nothing everything is black, my pc disc tray won't open the caps lock button just keeps blinking.

How can I possibly fix my laptop?

Video is here:

tried taking the battery out connecting to ac still no luck:

A:My Dell Laptop won't shut down, start up, overheated possibly [URGENT]

Can you plug it into an external monitor?

It looks to me like your GPU might have over heated and now your getting flash codes from your LED keys. If it's the GPU an external monitor won't work either.

4 more replies
Answer Match 42.42%

Dell Latitude 3450
Windows pro 7
Brand new HDD Solid state
A little over a year old (HDD died 9 days out of warranty....of course!)
Began acting strange again (maybe tied to prior to the HDD crash - not sure) a few days ago - it would reboot out of the blue or upon boot-up would get the login screen and then it would go black instead of loading the desktop.  Got error messages of corrupt file and disk read error yesterday.  Went through ePSA and was able to get it up and running - but something is seriously going on with this!  This is my husband's but I can remote into it - did last night and wandered around in the event viewer - but not knowing what I was doing in there - just saw many "critical" errors listed with Kernel 41....
Any suggestions on how to figure out what's going on?  

A:Dell Latitude 3450 Kernal-power 41 - random shut downs

Event ID 41 errors are simply Windows way of saying it doesn't know why it shut down.  Here's a link with more info: As this is an SSD, there's not much in the way of tests.  There is a suggested tool for SSD's a bit down this page:, I'd suggest that the first thing to do is to backup all the critical data.  If this is a failing drive, you may not have much time to recover the data before it completely dies. Then, try another hard drive and see how that works.  They're fairly cheap these days - and you can even find stores that will let you return them if they're not needed (for your money back).If the new hard drive works well, then you can presume it's the SSD that's failing.If it doesn't work well, then you'll have to start checking cables and connections. We can help a bit if you can generate these 2 sets of reports:1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis: done a Notepad document will open with the name of the file and it's location.By default it'll be a .zip file located on your DesktopSimply upload the .zip file with your next post and we'll move on from there.If it doesn't work for you, then please try this: Read more

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Answer Match 42.42%

I can see from the forums that this issue is occurring often with many users. Thus far, I cannot see a fix, despite extensive reading on the subject, without recourse to a new graphics card and PSU. Is it not about time that Dell owned up to this and issued new cards or at least gave the information required to solve the problem? This was a high cost, high end purchase direct from Dell and I need a solution. Please help.

Thank you


A:Dell XPS 8700 with AMD Radeon R9 270 - random black screens and shut downs

*Which* 8700 system did you buy?
The system that you bought was *fine* for how it was delivered and "spec'ed" for.
The system that you bought was *not* designed to allow the user to do "any type of upgrade" they wanted.
For *most* XPS 8700 systems, an MD Radeon R9 270 is far past what the system was spec'ed for.
Dell offers *many* *options* in building systems. :-)

You can't get a "high-end" desktop, and expect it to be able to be used like a hard-core gaming or graphics workstation.
From what I saw, the MD Radeon R9 270 requires a "big" power supply.

Since that advanced graphics card also generates a lot of heat, the *system* has to be designed to allow for that extra heat.

For the XPS 8900, Dell has their "extreme" series.
That's what's *required* for advanced graphics cards, *unless other mods are done to the system*.
For one, I strongly suggest a heat-sink upgrade along with a bigger power supply.

[on Soapbox] :)
Imho, if people want an gaming system, then Dell sells gaming systems. :-)
***If people want to upgrade a desktop, the it's 110% up to the user to do the required mods. And, realize that you loose your Dell warranty, and Dell support may not be able to help with any system problems. Dell support knows the systems that Dell sells. They can't know, or support, the trillions of com... Read more

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Answer Match 42%

I just received my new "Dell DeskTop with Windows XP installed.
When I installed my HP 870Cse printer, the installation went fine.
After a couple of days I then installed the software for my "HP Scanner 5100C and then I shut the machine down per instructions, and then disconnected the printer, and connected the Scanner to the same port. When I rebooted the machine it booted up to the desktop screen and then after a few seconds a blue screen message came up advising me that it had shut down to prevent any damage to the machine.

The message is as follows:

STOP: 0X000000D1 (0X00000000,0X00000002,0X00000001,OXF39285AC)

I went into control panel and changed the "IRQL setting from: use this IRQ to use any available IRQ, but it did not help.
The natural assumption is to think that there is something wrong with the scanner or the cable. I disconned the scanner and installed it on my old computer and it works perfectly. I then reinstalled it on the new computer and I still have the same problem. I cannot contact a live person at Dell. All I get is a lot of menus, none of which pertain to my problem.
I would appreciate any help that anyone could provide me on this matter.

Thank You Very Much,

[ema... Read more

A:Blue Screen shut down after installing HP Scanner 5100C WindowsXP, on a new Dell 8200

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Answer Match 42%

Hello learned sirs,

I have recently bought a Dell Vostro 1014 Laptop. it has been acting up recently a lot and the following is occuring :
1. automatic crashing of system
2. BSOD ( i have attached the dump files and all the other files after running the program as listed in instructions)
3. freezes in between randomly, sometimes even in middle of startups.
4. i am not even able to run HDD regenerator to see wether i have bad sectors or not
5. i have a small doubt that in addition, when i plug in my charger it freezes up again as well.
6. i was not having these problems for over last 8 months . Please Help

PS NOTE : i do surf the web a lot, i use torrents but i also have Malwarebytres anti malware and MS security essentials installed on my system.

Any help will be greatly appreciated...

A:BSOD dell vostro 1014, hangs when charging, auto shut downs

Don't have both Malwarebytes and MSE running at the same time. They will conflict with each other if they both have AV engines running simultaneously.

Anyways, you have hardware failure, most likely CPU/Mobo/PSU. Most of your bugchecks are 0x124 WHEA errors reporting consistently that the bus for your CPU internal L0 cache is failing. There's also heavy corruption going on with a good bit of the other bugchecks.

If you want, you should first try and update all Dell drivers, especially your BIOS and CPU/chipset drivers. While I doubt this will resolve the issue, there are rare cases which this is caused by BIOS problems or even a messed up/buggy chipset driver.

Your laptop should still be under warranty. You'll need to send it to Dell and have them service or replace the laptop. There's nothing here that you can - nor are you permitted - replace on your own.

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Answer Match 41.16%

Hey all, I am new to the forums and have been using Vista for about 5 months (seems like 50 years ).

Anyway, this may have been answered previously or I may be in the wrong forum and for this, I apologize now.

Here is my problem: Vista Home Premium will not shut down. It just sits there with the circle circling and the words << shutting down >>. It can go on forever if you let it. It also happens when you restart. It wasn't doing this about a week ago and I know I can do a restore.........BUT..........I had a hard drive crash (actually 3>>>thanks Dell) and own a Bible Database Software Program. It contains about 2000 books and resources that I use and I just got done re-loading all if it (took about 5 days and am still not finished). If I do a restore, I will have to start over again.

I am just wondering if anyone else has experience with this problem. I am not going to pay $59 to email Microsoft .

I just have to press the button and then the next time I turn this thing on, I get the message about Windows experienced an unexpected shutdown, or something like that. I get a button about letting microsoft find a solution and that sucker ran for over 3 hours and never did anything else.

I am frustrated and I would appreciate any help anyone can provide me. Thanks in advance and I hope and pray to hear from some of you wonderful people soon.


A:Vista will not shut down ????

When you get this, usually it's because of a driver hanging. Type "reliability monitor" in the search box - You'll be able to use that to see what kinds of errors you are getting. Also Device Manager will tell you if there's something that's having troubles.

The other thing may be spyware/adware - Clean it if you can.

When all else fails, you can force the comp to shut down by typing: shutdown /f in the search box.

Plan B - Drive to Dell Computers world headquarters, ask to see Michael. When he comes out, kick him in the shin and walk away.

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Answer Match 41.16%

I had multiple problems with vista and installed x pro. Now I have installed the on board wireless adapter drivers, but it will not cut on with the switch n the front of aCEr 5610Z. iT SHOWED IT IN THE device mgr and was not marked a problem, but now it is an exclammation mark.

When I shut down it goes through the proper steps, but when it get to the cut off point, it says "it is now safe to turn off your computer" and I have to manually cut it offf, Othersiwsise XP works great.

A:xp from vista now won't shut down

check this out!


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Answer Match 41.16%

My Vista 64 used to shut down nicely, but recently it just freezes at the shutting down page. I have to manually hold in my power button for 5 seconds.

The shutting down screen used to half fade out and freeze, but now just freezes at full brightness.

I feel this is a software issue as when I restart the system, it shuts down and all fans power off, and then the system restarts no problem.

Anyone else have this problem?

Motherboard Asus P5B-V

A:Vista 64 won't shut down right

Well i had read this somewhere :

Vista keeps logs of the startup and shutdown process but it's sometimes hard to interpet them.
In the event viewer open Aplications and Services - Microsoft - Windows - Diagnostics-Performance - Operational.
Event ID's 200 - 299 are related to shutdown.
Event ID 200 is the actual time it took to shutdown. Others in the 200 range are problems encountered during shutdown.

Alternatively,try Logging off and then Shutting down .
Also install all the latest Windows Updates and see if it solves the issue.

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Answer Match 41.16%

I recently brought a new laptop a month ago, and one major problem I'm having is vista wont shut down. It just hangs at the shut down screen. I first thought it was a program conflicting with vista, but now I'm lost on a solution.

Any help would be great.

A:Vista won't shut down

hi welcome to TSG can you clarify when did this start,have you tried system restore to a time before it began,did you use sfc /scnw or chkdsk,do you have recovery recovery discs sorry a lot of questions but the more info the better

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Answer Match 41.16%

my laptop will not shut down completely. The screen shows only "Shutting Down" but never does. I must remove battery and AC adapter to get it completely off.

A:Vista will not shut down

You need a clean boot to determine the problem

One program is not shutting down properly. The above will determine which one so it can be fixed.

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Answer Match 41.16%

This morning I tried restarting my laptop (running Vista Home Premium, I think). It went through the normal shut down procedure until it displayed the familiarly annoying "Please do not power off or unplug your machine. - Installing update 1 of 1".
Now it's more than 2 hours later and nothing has changed. The circle is spinning and the dots are moving, so I know the machine hasn't frozen, but it's still saying that it's installing update 1 of 1.
Help? Please?

Update: Now it says it's shutting down, but it's still taking forever.

Update 2: It's finally shut down, and the problem seems to be non-repeating, so never mind.

A:Vista will not shut down

I've always been a bit bugged by the Windows update process in Vista -- the progress bars on these can appear to hang for extended periods of time and you may not really know from looking at them whether any activity is taking place.

The key here is to watch the hard drive light -- if it is blinking, something is happening -- just keep waiting, even if it is a couple of hours.

If nothing is blinking you may really be hung and have to manually force a shutdown. I did this once with no ill effects -- but I do not recommend it unless you are absolutely sure the process is hung. You may need to do a System Restore afterwards.

By the way I would configure Vista NOT to automatically install updates. Have it just prompt you -- and do a reboot of the computer before actually beginning any update.

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Answer Match 41.16%

I have a Dell Inspiron 1500 laptop running Vista OS. Starting about one week ago my laptop goes to the shutdown screen and will not shutdown. If I press the power button it shuts down and will restart correctly. I have tried uninstalling all of the programs/updates that were installed in the last month but still will not work. I also went to system restore, but it only goes back about four days, so no help there. I will post the Hijackthis log file so you can help me with this...


Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3061 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 225874 MB, Free - 158942 MB; D: Total - 9999 MB, Free - 4563 MB;
Motherboard: Dell Inc., 0U990C, , .DSF9ZG1.CN7016691505GW.
Antivirus: AVG Anti-Virus 2011, Updated and Enabled

Okay....when I run the scan, it is not going to notepad, or I cannot find the logfile. How do I find this to post......sorry..

A:Vista Will not shut down..

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Answer Match 41.16%

I have Vista Home Premium, it came already installed on my laptop. It's worked without a problem until about two weeks ago when it stopped shutting down.

I go to start, tell it to shut down and then nothing happens. I don't get any errors, blue screens, or messages saying it's waiting for a program to shut down. If I try to view the task manager or start a program nothing happens. I've left it like this overnight and it went into hibernation or sleep, but didn't ever shut down. So I've been stuck staring at my desktop and eventually hitting the power button to turn it off.

I haven't installed any new hardware and the only software I've installed has been picasa photo album.

Any ideas?

A:Vista won't shut down

Have you run any repair or maintenance utilities?

Any services turned off?

1 more replies
Answer Match 41.16%

My HP dv9000 had a motherboard meltdown. it was replaced and seems to run fine expect that when I try to shut down the computer for the night, it goes through all the processes; it says "shutting down", then the screen goes black as if it's finished shutting down. Prior to the motherboard meltdown, it would take 6 to 8 seconds for the thing to finally be shut down (no fan, no lights etc.). Now it waits seemingly forever and never stops the fan and the blue lights above the keyboard (volume, mute, ff, rew) as well as the lightning bolt on the front edge of the machine never turn off. I eventually resort to a hard shutdown. So then when I turn it back on - it tells me on the black screen, that Windows did not shut down property. I hit enter and it completes the start up. I know my days are numbered with this process - any suggestions?

A:Vista won't shut down

forgot details; Vista 6.0, service pack 1.

1 more replies
Answer Match 41.16%

I've never seen this happen before. I mean, I've seen Windows take a long time to shut down, but mine just won't shut down. I'll go to start, click "Shut Down" and Windows will close everything running like usual and go to that screen where it says "Windows is shutting down." Well, last night, instead of just forcing a power-down, I decided to see if it would shut down or not if left alone for a while, so I left it at that screen, and went to bed. I woke up in the morning and Windows was still at that point, and the circle was still spinning, which means the system hadn't frozen. Also, the num lock button still worked.

Any ideas on what could be causing this? I'm guessing something has Windows going for a loop when closing down processes.

A:Vista Won't Shut Down

Click on control,alt, and delete at the same time. Copy and paste to forum what is running.
You can also go to the control panal and see what you have for your power option.

4 more replies
Answer Match 41.16%

hi guys, i'm new here and this is my first post. i know that this problem has been posted before but i can't find the right answer at the moment.

i have a vista starter and for the past few days my PC has not shut down normally. The screen goes "blank" after the 'Windows is shutting down' page and I have to press down the power button eventually. I've scanned the PC with Kaspersky anti-virus and anti-spyware softwares but found nothing.

i just restored my PC and i don't wanna go through that process again. any infos or help will be much appreciated.

thanks in advance!

A:My vista won't shut down

Try to go through defragment process and hopefully it will stop doing like that

3 more replies
Answer Match 41.16%

Several tines in the last week when I tried to shut down the computer (Vista Home Premium) it would not turn off. I then hit the turn off button on the computer (HP Compaq) still would not turn off. Then turn same off with the switch on the power strip. What's going on?

A:Vista Shut-down

You have a file that is doing shutdown the PC.This file may be deleted due some virus or other thing I suggest you to first scan whole HDD and then just try to repair the vista.
If repair is not possible then you must have to format the HDD. In that case you have to back up all data before doing any setting.
I hope this steps solve your problem.

8 more replies
Answer Match 41.16%

Instead of shut down, my Vista 64 machine reboots. I've changed out all my drivers, and tried disconnecting everything that I could (down to a mouse, keyboard, and monitor). Any suggestions on how to get it to shut down?

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Answer Match 40.74%

running a Windows Vista network. no problems with 3 wirless computers running Windows XP. and no problems printing remotely using the desktop running Vista. new Dell laptop is running Vista and trying to add a printer, it doesn't see any of the printers. At first it didn't show the wired desktop on the laptop under the network. On the wired desktop under network, It showed the laptop as a music sign and not a computer icon. We deleted the workgroup name and retyped it and changed it to a private computer. have disabled both firewalls. The laptop is running Trend Internet Securioty. It then found the wired desktop on the laptop. But it still doesn't see any of the printers that are connected to the wired desktop.Tried to find the printers by typing in \\192.168.100 under the run command. It said it couldn't recognize the wired DNS address 192.168.100. That is the ipconfig address from cmd and then ipconfig from the wired Dell laptop.

What do we need to do to have the laptop see the printers?

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Answer Match 40.74%

We got a new Dell machine with the Vista preinstalled. Employee wanted Ubuntu (how do ya blame him?) so he resized partitions and installed Ubuntu, but now Vista won't boot.

What can we do to get Vista to be happy again?

This howto:
"DO NOT resize the Vista partition during the installation of the Linux distribution! Due to the change in NTFS versions, no Linux partitioning program, nor standard Windows partitioning programs, can properly alter the partition that Vista is installed to."
But we're too late for that...

A:Dell with Vista, resized NTFS partition for Ubuntu, now cannot boot Vista

7 more replies
Answer Match 40.74%

Hi, my mate just said this-
"I hate Vista so much because when it has downloaded updates it insists you restart your computer as soon as possible so only gives you the option to postpone the restarting up to 4 hours, not indefinately"
He went on to say he postponed the restart and carried on working and forgot to restart, so a few hours later it auto-shut down and he lost what he was working on.
Any advice I can pass on to him?

A:Vista auto-shut down

go to start
windows update
choose change settings (left pane)

hope this helps

3 more replies
Answer Match 40.74%

Just built up a new box with:

Asus P6T Deluxe V2
Intel Core i7 920, Noctua cooler
Vista Ultimate x64 (fully patched, even tried a build with SP2 RC)
3 x 2GB Mushkin DDR3
2 x 750Gb Seagate, RAID 1 (Boot, storage)
2 x 1TB WD, RAID 1 (Storage)

Essentially, my machine won't shut down. When I try to shut down, the monitor goes black and the kb/mouse shut off, but the board stays lit, the drives keep spinning, and the fans keep running.....

I can put it to sleep and get the components to spin down and go into sleep mode, and it comes back up just fine....but, again, shut down does not work.

I've looked at the App & System logs and nothing jumps out....I've booted into safe mode and it won't shut down either....same behavior as above. I've tried doing a "clean boot" through 'msconfig' with only MS services enabled, with no luck.

It wasn't until I turned on boot logging that I saw a couple of things that bothered me....specifically:

-An ACPI driver failed to load....
-An Nvidia driver failed to load.....
-About a billion cpu.inf driver failures.....

Note, I installed the MB drivers from the Asus MB CD.....and ACPI 2.0 is enabled in the bios.

I'm not a power user, but I'm not a newbie either, I've got 2 other decent Asus home built's running just fine around the house, etc.... But, I'm not sure what I should do at this point. I've sent my logs to BFG who's escalating with Nvidia, but the ACPI and CPU driver failures in the ntbtlog sc... Read more

A:Vista Ultimate x64 won't shut down

I've looked at the App & System logs and nothing jumps out

To diagnose troubleshooting with shutdown & startup is other section:

Application and Service log>>Microsoft>>Windows>>Diagnostic-Performance:section Operational.

You can also enable additional section in Diagnostic -Performance:

Navigate to View>>enable:Show analitic and debug logs

Now you will see another sections in Diagnostic-Performance : Diagnostic,Diagnostic & Loopback ->right click on these sections and enable them and wait for more time...

files ntbootlog.txt attache to post

Have you tried to update BIOS?

2 more replies
Answer Match 40.74%

This just started about 3 or 4 days after installing a bigger power supply in my HP mediacenter pc. I did this so I could install a Gforce- 8600GT. I got a couple of error messages during the game which I ignored. Soon after, Vista started to reboot when I try to shut down. I have looked all over the internet trying to find a solution, and I have been unable to find one. I have the latest windows updates and the latest Nvidia updates as well. I also set my computer not to reboot after an error but have had no luck getting this to stop. Any suggestions would be appreciated.


A:Vista rebooting when I try to shut down

Hi Scott

I'd suspect the nVidia drivers before worrying about the new power supply. But, just because I'm curious, what make/model supply did you buy?

For troubleshooting - have you checked in your EventViewer logs yet? (it's in the Administrative Tools in Control Panel). If not, take a look - see if anything shows up that coincides with the shutdown/restart issue.

Before you installed the new card & drivers, did you uninstall the older drivers first? If you have any onboard video on the motherboard - did you disable that in the Bios before installing the drivers for the new card? And .. do you have any 'flagged' devices in Device Manager?

For a quick fix try, if you have the latest nVidia drivers, try using a version or two prior to the one you have now.

And, just to cover all the bases, check in your PC's Bios to see if you've any WAKE ON LAN (or other 'Wake' events) enabled. Disable these while troubleshooting.

Best of luck
. . . Gary

3 more replies
Answer Match 40.74%

Hi All,

My Acer laptop sometimes freezes for about 20 to 30 seconds and now I have been getting a few BSOD at shut down with the message "Vista has shut down to protect this machine..."

On restart I get a "unexpected shut down" message window and it shows a report in an XML file. I went through the file and copied all the stuff I did not recognize the manufacturer of software or hardware components that I have installed. Here's a cleaned up list. Can someone please take a look and tell me if anything should not be there and if not, how to remove it from the system.

I am using ZoneAlarm and MS Security Essentials (full scan shows clear). Vista is current with all updates.

Filename : BrFiltLo.sys : 13568 : 11-02-2006 09:38:56 :
Manufacturer : Brother Industries, Ltd. Product name : RemovableDisk

Filename : BrFiltUp.sys : 5248 : 11-02-2006 09:37:24 :
Manufacturer : Brother Industries, Ltd. Product name : RemovableDisk

Filename : BrSerWdm.sys : 62336 : 11-02-2006 09:36:51 :
Manufacturer : Brother Industries Ltd. Product name : Brother MFL Pro

Filename : elxstor.sys : 316520 : 11-02-2006 07:36:44 :
Manufacturer : Emulex Product name : Emulex LightPulse Storport Miniport Driver

Filename : gm.dls : 3440660 : 11-02-2006 06:43:30 :
Manufacturer : Product name :

Filename : gmreadme.txt : 646 : 11-02-2006 06:43:31 :
Manufacturer : Product name :

Filename : HpCISSs.sys : 37480 : 11-02-2006 07:36:44 : ... Read more

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Answer Match 40.74%

Hello everyone,

I've been having a problem with Vista lately, when I shut down my PC Vista shuts down correctly showing me the usual procedure, but when my monitor says "No video input" ( meaning Vista has shut down) my Computer is still on. Its quite annoying because I have to shut it down with the power button on the case every time. When it started acting like this I thought if i had installed any particular program, but I couldn't think of anything except that i did a Defrag and used Glary utilities or CCleaner (I don't remember which one) for my temporary Opera/FF/Internet Explorer files. So I tried to restore the system to a previous point but it didn't help. After I did a full Antivirus scan with: Kaspersky Online Antivirus Scanner, Malwarebytes Anti-Malware, hijackthis and even RootkitBuster. None of these softwares found anything. I really don't understand whats happening.

I have very few programs that open at startup ( Nvidia Drivers, Audio Drivers, ,Password program and obviously all of the usual vista services) no Antivirus and Vista built in Firewall.

I also have a Dual Boot With Ubuntu ( I'm not much of an expert, but I don't think Ubuntu could be causing this).

If specs could be useful just ask.

Thank you


A:Vista Wont Shut Down

Hello Arguggi, and welcome to Vista Forums

If it has not been to long a go, you might see if doing a System Restore using a restore point dated before this started can fix it for you.

In the mean time, you can try this shutdown shortcut to see if it may work for better. It forces a shutdown.

Hope this helps,

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Answer Match 40.74%

i shut my pc down by pushing the button on the front. when i restarted it said windows was not shut down correctly, my options are 3 types of safe mode, and start normally.

i tried start normal and it did not start up. i tried one of the safe modes, and i tried to shut down the proper way, still nothing. as in not able to start up my pc.
it seems to start then the screen goes black and the blue power button on the monitor blinks on and off.
help please

A:vista shut down incorrectly

Have you tried resetting your bios? - Only do this if you a lot about hardware as it can permanently screw your PC up.

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Answer Match 40.74%

I have a custom-built computer - which has worked just fine until recently. A few days ago, I got a BSOD, and had to unplug the computer to re-boot it. It seemed to work fine then - but each night when I go to bed, it is ok, but in the morning it is off. When I boot it up, it tells me Windows shut down was not normal, and how do I want to re-boot. I choose "normal" as the other choices I have no idea what to do with.
Any help would be very appreciated!

WIndows Vista Home Premium, Service Pack 2
AMD Phenom 9500 Quad-core 2.2o GHz
8 Gig RAM
32-bit system

I did copy and paste the event log for the BSOD (it's 101 pages long!) to a word file, and the event log for the not shutting down normally I could not upload the BSOD log as it is too big. Any advice on what parts would matter most also much appreciated!


A:Vista sudden shut down

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Answer Match 40.74%

Hi tech support. first of all im a long time reader and this forum has always proven useful, without even signing up! now i have a problem that requires me to speak, i hope you experienced cats and kittens have some knowledge for i.:)

So, I have a hp pavilion desktop, a1710n, it's 4.8ghz x64 amd dual core. running 32 bit vista home full (not the basic, but not ultimate). 3gb of ram, geforce 8700 video, usb fast track audio card. During ram or energy intensive operations, the screen goes black, and to sleep. The USB keyboard is still lit up, but the processor turns off and does not respond until the power is reset. I used all the vista repair tools and eventually did a fresh factory-refresh. It worked fine until windows automatic update went on, and i rebooted after their installation. then i ran counter strike: source, and the same problems reoccur. Black screen, processor off, still power to keyboard but things like caps and scroll lock no longer function, indicating the dead OS. I am out of ideas and have homework to type by monday! i suspect maybe the power supply is failing, as it is a factory machine with only pci-e enhanced parts, and maybe i require a larger power source to facilitate? i dont know, im super stumped. The machine doesn't even get past the f10 front screen where you can access recovery, and if it does, recovery tools crash in the middle. remember, this is a fresh installation of vista since previous, so theres nothing but core and essent... Read more

A:Vista unexpected shut down

update + bump_

addl info: it is devoid of dust and debri, it is not overheating. theres a tricky heat sink on the gforce card, which i did clean as well. power unit fan, rear fan, open case, and processor sink fan all working. thanks:D

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Answer Match 40.74%

hey all: I am running vista home preimium and it will not shut down. I installed sp II today and still the same problem. I sometimes get windows explorer error messages. I am running 1gig of ram and have ordered another gig but i dont think that is the problem. Every once in a while it will shut down correctly. I dont know if cleaning my registry would help and if it would is there a free program i could try. Thanks for any help.......i am just a novice learning the ropes but am a fast learner.

A:vista wont shut down.

Could be an application causing the problem.
Have you tried "shutdown -f" in run? See if that works and let us know.

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Answer Match 40.74%

Yesterday I moved from Vista Home Premium 32 to Vista Home Premium 64 SP1. Everything was fine until I tried to shut down the PC. I select 'Shut Down' (not 'Sleep') and Windows shuts off, the screen goes blank, but my computer is not completely turned off. The power light is still lit on the computer, the fans are still spinning. Only the HDD shuts down.

- It's not a hardware issue because Vista 32 worked flawlessly and I haven't changed anything.
- It's not a software or driver issue because it didn't shut down from Safe Mode, or even after the very first boot after I installed Vista (before I installed any driver or software).

I turned off the pagefile and it shut down properly, so I concluded that it's a pagefile issue. So I tried these things without success:
- I moved it on another partition;
- I made it a fixed size;
- I made it smaller;
- I defragmented all the partitions because I thought the pagefile may be too fragmented;
I checked to see if ClearPageFileAtShutdown is set to 1, but it isn't. So I'm stuck, with no ideas to fix this problem.

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Answer Match 40.74%

Hi all: I am trying to figure out why my vista will not shut down. I also get windows explorer not responding messages every once in a while. I have service pack 1 and only have 1.0 gb of ram and was wondering if this could be the problem. Help.....

A:vista wont shut down.

Try Updating to Sp2

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Answer Match 40.74%

I have a new Toshiba laptop with Vista Home Premium as OS. Last night the battery ran down while it was hibernating and shut windows down imporperly. Now it will not boot up. It first came up with the screen "Please Wait", but now the only thing on the screen is the "Windows Vista" logo information at the bottom.
I am a "newbie" at vista and do not have a clue. Can anyone give me an idea what is going on and how to correct it

A:Vista improperly shut down

Restart, hit F8 and choose last best config.

The I would do a diagnostic and disk check for corruption of the HDD, Windows, and for malware>

see post #3:
Is My PC Ok Or Not??

download/scan with Eset NOD32 (you can remove it afterwards)
Free Antivirus Download from ESET

or try these free online scanner/cleaners:

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Answer Match 40.74%

Hey guys, I got a dell Vostro 220s its only like 4-5 months old and ive never had a problem recently when i shut it down i get the blue screen error memory dump. When it shut down and restarted i got this message upon startup
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8A3B5013
BCP3: 803D0B68
BCP4: 803D0864
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement:

Any help with this or any additional information you need please let me know. Thanks in advance.

A:Vista Bluescreen when i shut down

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Answer Match 40.74%

My PC fails to shut down.
i click shut-down in the start menu, but when it get to the part where the screen says 'shutting down', it just stays like that, no matter how long I leave it.

its not he registry as i fix it often with Norton. any help would be appreciated

A:Vista Wont Shut-down

First do not fix the registry, those fixes are not needed and can do more harm than good.
The reason that you cant shut down is probably because some program does not shut down.
See if you can shut down by holding down the shut down button.
If that does not work, try these and get a clue as to the true cause:
Try logging out, wait a few minutes then try to shut down.
Try A clean boot for a test. If shut down works follow procedure to find cause.
Try in another user account, create one if necessary.
Run a full anti virus scan, download and make a full scan with malwarebytes.
Just had a few other thoughts, you can download defragler and see if that helps.
Defraggler - File and Disk Defragmentation - Free Download
Yet something else to try is
Go to search type event viewer, in left panel put cursor on administrative, then look for errors in right panel
Finally, type device manager in search, then look for any small yellow warning markers.
If all else fails, you may have to update the BIOS.

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Answer Match 40.74%

My computer, a HP a6030n with Vista home premium 32 bit OS has been shuting down randomly in the last couple of days. My Tend Micro Antivirus shows no virus and just did a memory check and no errors. I have not had this happen while on the computer so not sure if there is a error report or not. Happened twice today. Let me know what you need and I will get it if possible. All help will be greatly appreciated.

A:Vista random shut down

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Answer Match 40.74%

This is exactly what I saw in another thread but I didn't see a solution. The screen just hangs on "Shutting Down" until I power it off. I've been running Norton 360 and it doesn't find any problems.

A:Windows Vista won't shut down.

To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: Copy and paste the results here in your thread. You can then update your Computer Specs with this info.
Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.

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Answer Match 40.74%

Yesterday I moved from Vista Home Premium 32 to Vista Home Premium 64 SP1. Everything was fine until I tried to shut down the PC. I select 'Shut Down' (not 'Sleep') and Windows shuts off, the screen goes blank, but my computer is not completely turned off. The power light is still lit on the computer, the fans are still spinning. Only the HDD shuts down.

- It's not a hardware issue because Vista 32 worked flawlessly and I haven't changed anything.
- It's not a software or driver issue because it didn't shut down from Safe Mode, or even after the very first boot after I installed Vista (before I installed any driver or software).

I turned off the pagefile and it shut down properly, so I concluded that it's a pagefile issue. So I tried these things without success:
- I moved it on another partition;
- I made it a fixed size;
- I made it smaller;
- I defragmented all the partitions because I thought the pagefile may be too fragmented;
I checked to see if ClearPageFileAtShutdown is set to 1, but it isn't. So I'm stuck, with no ideas to fix this problem.

My computer specs are:
MB: Gigabyte GA-P35-DS3
CPU: Intel Core2 Duo E6750 @ 3 GHz
GPU: Gigabyte 8800GT
RAM: 4 GB Mushkin SP3-6400+ @ 750MHz, 4-4-4-12
HDD: Seagate 250GB SATA2

A:Vista 64 doesn't shut down the PC

Hi Major
Welcome to the forums.

Seems like Vista 64 bit might be treating a piece of hardware little differently. Click the link below and use a reference to look at your individual power settings for individual devices. Sounds like there is a device that does not want to power off is what I am getting at. (ignore the subject of the link )

Power Options and Sleep Mode Problems


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Answer Match 40.74%

My nice 200GB drive in my lappy barfed so I went back to the stocker w/ factory Vista install (about 5 mo old) and am trying to get it updated.

Pretty much been at it all afternoon.

One problem is that it hits the XML4 update and hangs there forever and ever.

Another problem is that shutdowns take forever. I've been sitting here 15 minutes now looking at '****ting down' and I'll probably get fed up with waiting for it and pull the battery.
I've always found Vista shutdowns to be 3-10x longer than XPs are, but this is getting ridiculous.

If it matters, lappy is a 5mo old HP 8510W.

A:Why does Vista take 10 minutes to shut down?

Best brace yourself. From what I see in your post, your only real way to get a temporary fix is to run your restore disk. It will put your laptop back to the way it was when you took it out of the box. Your old HD has been dormant for too long. Files have corupted. The HP files to be exact. Which brings me back to the *temporary" remark I made earlier. You should already be familiar with the lovely software HP loads in it's laptops. It falls on its face first chance it gets and cripples your PC.

Your stuck with a restore. A repair my bring it back to an extent but will not last.

To permanetly fix your issues, get a Microsoft Vista DVD and use the product key on the green sticker on the bottom of the PC. Install Vista clean without the HP garbage and Norton IS 60 day trial or the MS Office trial or any other trial they may want to put you through.

Install Vista(whatever version), Phone Activate(no there is no other way) intall AV( a real one not Norton) some spyware protection and head for windows update.

I have seen you situation roughly 1788 times and speaking as a MCSE A+ (and a few others) tech.

Its all you got.


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Answer Match 40.74%

Windows Ultimate 64 OEM version: Not hacked! I payed for the POS. (lol)

I'm trying to run Adobe Photoshop CS3 and DEP keeps shutting it down. All other Adobe CS3 programs work fine (Acro, Bridge, etc.)

I first tried allowing photoshop.exe to execute in control panel > Performance under DEP, but that didn't do crap.

So I tried to shut the entire DEP down using admin cmd and the bcdedit.exe command line:
bcdedit.exe /set {current} nx AlwaysOff
and also
bcdedit.exe /set nx AlwaysOff

DEP is still shutting down Photoshop when it starts. I can open task manager and DEP is still running on 64 bit apps too, but not for 32 bit apps, and that's because Micropunks don't let you shut it off for 64 bit apps.

When I try to start PSCS3, I can watch the task manager and it says that DEP is off, but then I get the windows message: Adobe Photoshop CS3 has stopped working: Check for solution blah blah or Close Program.

The information looks like:
Problem Event Name: BEX
Application Name: Photoshop.exe
Application Version:
Application Timestamp: 4601eae8
Fault Module Name: StackHash_e52f
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Offset: cccccccc
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.
Locale ID: 1033
Additional Information 1: e52f
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 860f
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

When I... Read more

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Answer Match 40.74%

I have a HP Dv2700 Cto Notebook with the following specifications
Intel Core 2 Duo 2.1 Ghz,
250Gb Harddisk,
GeForce 8400 Graphics Card

OS CD - Windows Vista Home Prmeium

I was trying to do a clean install Vista.

I ran the Vista setup CD and using the Vista partition utility, formatted the Primary Parition c: (i have 3 paritions).
I started the setup and after copying 66% of the files. The system automatically shut itself down.

When i restarted the setup, the setup doesnt even start copying files.
it shuts down during the initializing setup screen.

I even tried to install Windows XP, even there, it gives a fatal error and shuts down.

I ran the Shareware tool BootMaster and it shows that my MBR is corrupted.

I am totally clueless now...

Please help.

A:Shut down during Vista Installation

and welcome to the Forum

I would run diagnostics on the hard drive ( click here ) to rule out drive failure

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Answer Match 40.74%

I new to the site. Don't have alot of knowledge. My Toshiba A135-S4527 is having issues with shutting down. Is this a Vista problem?
From the Start Menu I click on Shut Down it Logs Off and then a blue screen says Shutting Down comes up. It will stay for hours even over night. I hit the power button and hold for 45 seconds or so and it will finially shut off. How can I get this fixed.

A:Computer won't Shut Down, Using Vista

try these links;

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Answer Match 40.74%

Hello and best wishes for the forum, this is my first time here. My PC has Windows Vista Home Basic SP1, 1GB of RAM, dual 2 GHz processor.

The problem is that Vista doesn?t shut down since about one week ago.

When clicking on the OFF icon during normal session, the machine starts the process but gets only to a screen of closing session and keeps that way (doesn?t reach the turning off the computer screen); pressing Ctrl+Alt+Del doesn?t respond, nor the physical ON/OFF button, with no choice but to disconnect the electricity.

When turning on the PC again, starts the menu for safe mode because Windows was not closed properly at the last session. If Vista is shut down from safe mode, it logs out and shuts down with no problems.

Thank you so much for your valuable support, I really don?t know what to do.

A:Vista doesn’t shut down

System manufacturer and model?


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Answer Match 40.74%

Hello everyone, I have This clevo D900K case/Lap top, when I bought it it came with Xp but it was Vista Ready,when I installed Vista the damn thing won't turn off when I shut Down or Restart the system unless I keep the Power Button Pressed for 5 seconds
Can Anyone help me?

A:Vista wont shut down help please

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Answer Match 40.74%

I am having a problem with my A135-S4527 Toshiba Satellite. It will not shut down after I click Shut Down or Restart from the start menu. I am a Beginner with little knowledge. I do not know if this is a Hardware Problem, a Software Issue or is it perhaps a Virus or some kind of malious invasion. Can some one help me determine where to start looking for this problem? Thanks

A:Computer won't Shut Down, Using Vista

First of all if you really need it off there is always the solution to hold down the power button for 5 seconds, however this can potentially lead to data corruption so it should ONLY BE USED IF YOU NEED IT OFF. I can't stress that enough as my brother ruined his HD by turning his computer off like that every single time. Also after Hitting start and shutdown, what happens exactly? Nothing at all?

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Answer Match 40.74%

for some reason my pc shuts down and vista cant find any thing to solve the problem

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 2057

Files that help describe the problem (some files may no longer be available)

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: a
BCP1: 00000014
BCP2: 00000002
BCP3: 00000000
BCP4: 81E6F969
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: ecd8b18e-2d87-4efa-bf4c-dba4b4e53e35

i have run virus and spyware scans but cant find any thing it only happends now and again

A:vista unexpected shut down

if i reinstall vista will this stop it from unexpected shut downs

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Answer Match 40.32%

Hi,I have an HP laptop running Windows Vista and for the past several weeks,it won't shut down normally.It goes to the Shutdown screen but then it just stays there.I finally have to just shut it off with the power button.Does anyone have any nideas why it might do this.Thank you.Jane

A:Solved: Vista laptop won't shut down

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Answer Match 40.32%

I have a Vista OS running on Dell 1525 laptop.
Somehow we lost access to any additions/changes in Networking, last nite, after installing the Verizon MIFI access manager.

We lost access to internet, via wired or wireless.
When attempting to run the repair section for networking, it said it couldn't because the service was not functioning.
We went into to switch that service back on and it refuses to allow access.
Also, we always have shared access turned off, for security reasons, and it automatically is turned itself on, not allowing us to turn it off.
We are administrator privileged, as we are the only user.
I uninstalled the access manager, but to no avail-it still seems we are locked out of access.
I see both Lans wired and wireless operating fine according to the device manager, but not connecting to internet.
We also have other computers, on the same router box, with no connection problems, to rule out routers, and broadband.
Could this be some new virus, Trojan, that takes over control of networking?

A:Shut out of Vista networking completely

start type device manager enter is there any yellow or red Xs or ? marks if not then if you concerned its a bug click report and ask to move to malware section

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Answer Match 40.32%

I have the Quicken program. If I keep my "processes" window open, when I shut Quicken down, the memory it uses to shut down keep going up, all the way to 1.3 MB, and then finally after about 4 minutes it shuts down. I never had this problem in xp. Maybe it's not related to Vista.

Any idea what might be causing this and how to fix? Thanks!

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Answer Match 40.32%


For the last few days or so I have been having problems with Vista Home Premuim 64bit not shutting down properly or looging off. I click on shut down and then the computer will just hang for a about 5mins and then decide to shut off sometimes or if it does not then the only way I can get it to turn off is by holding the power button in, which I dont really like doing.

I have closed all programmes down by the clock on the task bar and the problem is still the same. Do you recommend trying a clean boot?

I really want to try and find out where this problem lies as I don't really want to go through another reinstall of Vista.
Any advice would be very helpful.


A:Vista Takes ages to Shut down

Have a look whether this helps. I have implemented that, and it made some difference: Make Windows Vista Shut Down Services Quicker :: the How-To Geek

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Answer Match 40.32%

Hi everyone. I am having trouble with Firefox preventing Windows Vista from shutting down. I don't know what to do about it either. Windows recommends that I close Firefox before I shut down Windows but I can't always do that. Sometimes Firefox freezes up on me and I can't end the process in Task Manager either. Please help!

A:Windows Vista Won't Shut Down Because of Firefox

Uninstall it, delete the folders in Program Files and AppData, and reinstall it. You could try saving your profile, but that may be corrupted.

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Answer Match 40.32%

I keep getting Windows stop errors (blue screen of death) on my laptop. The error code is always the same (1000008E or 0000008E). It occurs most frequently when I shut down Windows. I get the logging out screen, then shutting down, then the BSD, then reboot. I can alway shut down successfully from the shut down button on the welcome screen.

The same error also sometimes on booting up, after getting to the Windows desktop and also, less frequently, while I am working.

I have Vista Business running on a Dell Inspiron 6400 with 2Gb RAM. Until about one month ago it ran well without any crashes. I can't trace the fault to installation of any new software.

I've followed Dell's suggestions to re-install NSS, chipset and graphics drivers. Errors are still occurring. Their next recommendation is to go back to original Dell configuration. I'm reluctant to do this as it would take me several days to re-install all my software and settings.

Does anyone know how to analyse the minidumps and event logs Vista produces?

A:Solved: Vista BSODs on shut-down

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Answer Match 40.32%

Last night, after experiencing some slowness on my computer, my Vista would not shut down. This morning I had a blank screen (black) and got no response to any key strikes. I shut down by holding the on/off button and it came back as, of course, "computer did not shut down properly". I selected "start computer normally" and everything was back to normal. For the last few days, certain sites are running on a 2-3 second delay when typing in forms, i.e., Facebook, Gmail. Below is the TSG SysInfo log. I am using several programs to protect my computer in addition to the Avast. They are WinPatrol, Spyware Guard and HBE. Am I dealing with a virus or other malware?

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Business, Service Pack 2, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T9600 @ 2.80GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 6094 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, -1272 Mb
Hard Drives: C: Total - 138624 MB, Free - 70047 MB; D: Total - 13999 MB, Free - 4775 MB;
Motherboard: Dell Inc., 0W620R
Antivirus: avast! Antivirus, Updated and Enabled

A:Vista won't shut down and other strange things

For help with viruses, please post in the Security and HJT > malware removal forum. Read the sticky post at the top and post the logs requested.

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Answer Match 40.32%

New Dell xps 420, preinstalled Vista. One month not a single problem. Now, when I shut down, system appears to shut down normally then immediately boots back up. Everything else appears to be running normally. During the reboot I can depress the power button and shut down the computer and it stays off. When I restart I do not get any message about abnormal shut down.

I have run virus and malware scans neither found anything?

I have not yet called Dell Tech support because in the past this forum has been much faster and more complete?
I have since called Dell tech support and spent two hours on the phone only to have them tell me that it must be Itunes. They claimed there was no way that itunes and vista could coexist. However, they did for the first three weeks???

Any thoughts?

A:Vista reboots after normal shut down

Any wakeup settings in the bios power management? Installed any new hardware or drivers recently? Any software?

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Answer Match 40.32%

When I select the power button from the start menu in Vista SP1 the dialog box with the options of shutdown, restart etc.. no longer appears this started happening about a week ago I don't recall doing anything special at that time.

I can shut down and restart using a hard boot only.

any help out there?

A:Cannot shut down vista from start menu

you could try system restore to a date before the problem began

1 more replies