Tech Problem Aggregator

# on line tech support

Q: on line tech support

Good day, Can anybody advise or guide me on above captioned matter? I currently use "Zuumedia", who incidentaly are good but their prices keep going up and up. Being a pensioner I have to watch the pennies and 120GBP seems a hell of a lot to what it used to be. I live on the west coast of scotland miles away from anybody who can help me so need some way of online support. Can you advise??

Driveguard

A: on line tech support

Consider all the options available. Sites like and especially this one can solve most software problems. Really thorough books are available. I just pulled one containing 1101 pages just on Vista from my shelf. On a per inquiry basis, any tech can "share" your computer. If you're uncomfortable working inside the box, there has to be local or shipping help available. Your current "service" can't physically fix hardware anyway. With all the money you'll save, you'll be able to afford the new and hopefully error free computer when this one bids adieu.

3 more replies

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine. Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost$39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again. I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more A:Tech. Support Scam from India support bases. Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from? Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on? How Windows tech support scammers walked right into a trap set by the feds | Ars Technica 12 more replies Answer Match 60.48% hello to everyone!! im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like: 1. remote access/ port forwarding 2. invalid IP addresses on the wireless devices 3. file and printer sharing i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance.. thanks in advance!! foxxy A:tech support in need of extra support 6 more replies Answer Match 58.38% Kindle Support Phone Number {<{1-888-811-4532}>} Amazon Kindle Customer Service {<{1-888-811-4532}>} kindle helpline {<{1-888-811-4532}>} Kindle Customer Service Number {<{1-888-811-4532}>} kindle fire tech support {<{1-888-811-4532}>} amazon kindle help {<{1-888-811-4532}>} kindle fire customer service {<{1-888-811-4532}>} kindle customer support {<{1-888-811-4532}>} Kindle Help Phone Number {<{1-888-811-4532}>} kindle help {<{1-888-811-4532}>} Kindle Customer Service Phone Number {<{1-888-811-4532}>} kindle tech support {<{1-888-811-4532}>} kindle fire helpline {<{1-888-811-4532}>} kindle support number {<{1-888-811-4532}>} kindle technical support {<{1-888-811-4532}>} kindle contact number {<{1-888-811-4532}>} Kindle Tech Support Number {<{1-888-811-4532}>} kindle fire support number {<{1-888-811-4532}>} Kindle Customer Support Number {<{1-888-811-4532}>} Amazon Kindle Customer Service Phone Number {<{1-888-811-4532}>} More replies Answer Match 57.54% I posted on PC Guide trying to get rid of this junk. I have been trying now for a month. Per PC Guide. I have run: ComboFix, CCLeaner, AdwCleaner,HJT,JRT and tdsskiller. So far nothing has worked. I have protections everywhere. I do not click on unknown links in email. etc. I do not know how I got this. I just want it gone! The only website I go to that gives me this popups is Facebook!! I know the links are good [NBC, CNN. Indy Star etc] It ONLY happens on FB and fB is a memory hog. Please help. I have been ill and a, still recovering so please be patient. Thanks A:Adobe chrome tech hot line all keep popping up Since you already ran Combofix, its log should be thoroughly reviewed by trained experts before proceeding further. A log should have been created and saved to the root directory, usually C:\ComboFix.txt. Reviewing that log would be helpful in resolving your issue but ComboFix logs are not permitted in this forum so we cannot continue here.Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.If you cannot complete a step, then skip it and continue with the next.In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)When you have done that, start a new topic and post the required logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.-- ComboFix logs are not permitted in this forum.After doing this, please reply back in this thread with a link to the new topic so we can closed this one. 3 more replies Answer Match 57.54% Tech Support Guy System Info Utility version 1.0.0.1 OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1 Processor Count: 1 RAM: 767 Mb Graphics Card: NVIDIA GeForce FX 5500, 256 Mb Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB; Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678 Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled A:Tech Support thank you. I understand! 3 more replies Answer Match 57.54% I bought a new PSU, that came in the mail today. Once I started up the computer I discovered that my USB ports don't work. Last Friday when my video card died, my 4 year old broke the two front USB ports. The computer's manufacturer surmises this shorted out the back ports and now wants to replace the motherboard and case. Both are under warranty, thank goodness. So now my conundrum, I didn't buy the new PSU from the manufacturer, but it is the same brand as my old one. Do I just send the box back with the new one (which lets them organize the cables ten times better than I can) or do I put the old one back in? Or do I send both? There is nothing wrong with the old PSU, it's just not powerful enough for my new graphics card, which is NOT leaving my possession! I'm sure I'm over thinking this, I just don't want to be screwed over. Thank you for any help or advice. A:Does Tech Support Need both Old and New PSU? 9 more replies Answer Match 57.54% How many pins are there on a standard SCSI-2 connector? ------------------ TeChYgIrLl A:PC Tech Support Help 50 2 more replies Answer Match 57.54% I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our Tech Support. Have a good day. http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx A:How to cut down on Tech Support 10 more replies Answer Match 57.54% I know I know… Wrong posting BUT! This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back. A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude I know a Mod is going to move this but before you do, watch it then move it! A:Tech Support Guy!! 7 more replies Answer Match 57.54% I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise. More replies Answer Match 57.54% my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them? A:tech support Have you tried to remove them manually? 2 more replies Answer Match 57.54% I use Firefox and Safari and when I'm on Myspace,some pages wont load all the way,right after,I get a error message and I opens another page and says Download Adobe9. I tried to download it but I can't find the download or install it A:Tech Support,please! two steps for windows ask about mac or linux 1. make sure you have the newest version of firefox and or Safari 2. http://www.adobe.com/products/acrobat/readstep2.html and download 3 make sure to check the right plugin checkboxes when in stalling 3 more replies Answer Match 57.54% To: Tech Support Guy Staff & All Other Dignitaries I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it. pjblevin A:Tech Support Guy 6 more replies Answer Match 57.54% For greyknight17: The greyknight quests in troubled lands Where truth is hid in shifting sands; Elusive demons there do dwell Of deadly might and visage fell, Wresting power from local lords With blue screen shields and pop up swords, They lay waste to all they see, Leaving nothing as it used to be; But with bright sword and favored lance, Our champion makes the devils dance To a tune they hear and can’t resist, Something like: “Stop and desist”, And in the end, their fate is writ With mighty scans and combo script And so with bow and courtly praise A toast to you, greyknight, I raise: “Thank you sir for work well done, Evil slain and battle won; The blue screen of death is banished here, And we’re computing now without fear.” I didn't get to drag a notepad file on top of Combofix like so many others. More replies Answer Match 57.54% Hi Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas???? skid A:can't even get to tech support Please follow the instructs from this webpage (sticky): http://www.techsupportforum.com/secu...oval-help.html You shall have a proper set of logs for us after that. Someone shall be along shortly * Kindly note that threads without the proper logs shall likely be ignored. 4 more replies Answer Match 57.54% Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you. A:ISP Tech Support Job 6 more replies Answer Match 57.54% I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television. A:Tech support Hi Debbie, and welcome to TSG. If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector. Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector. 1 more replies Answer Match 57.54% i trust you all will know what to do with this. i'm short of new to this so directions would greatly help. Logfile of HijackThis v1.97.7 Scan saved at 9:50:57 AM, on 6/13/2004 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Network Associates\Common Framework\FrameworkService.exe C:\Program Files\Network Associates\VirusScan\mcshield.exe C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\CasinoOnline\CsRemnd.exe C:\WINDOWS\system32\winproc32.exe C:\WINDOWS\system32\kx509_kfwk5.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe C:\WINDOWS\system32\krbcc32s.exe C:\WINDOWS\System32\devldr32.exe C:\Program Files\Netscape\Netscape\Netscp.exe C:\Documents and Settings\Slik\My Documents\HijackThis.exe C:\WINDOWS\System32\taskmgr.exe C:\WINDOWS\system32\NOTEPAD.EXE R1 - HKCU\Software... Read more A:Tech Support - HELP! 15 more replies Answer Match 57.54% What do I use to remove mall where from my Windows 8 PC. ? A:Tech Support would you read the following http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html and post the logs required I will then move to the virus / malware forum for assistance from a virus/malware expert Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply 1 more replies Answer Match 57.54% My computer has become very slow in loading programs such as Firefox. Once it is loaded it doesn't work smoothly as before. Not Responding message appears and everything stops working for a while. Scrolling also doesn't always work. Sometimes the arrow changes to the hourglass and stops working. After a while it changes back to the arrow again and so it continues. Quite regularly I get the "script not working" message window in the middle of the screen with "continue" or "cancel" options. Sometimes it is the Shockwave plugin and at other times it is Google or other script. And often the end program command doesn't work. For the last few days, script error message for Internet Explorer comes on at powering up. I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates. I know the laptop is very old(2001) but I really use it mainly to check emails. Any help in resolving the above issues would be highly appreciated. Thank you. Sincerely, shafiahmed A:TECH SUPPORT First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates. As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is. Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty. 11 more replies Answer Match 57.12% Ok before I get into my problem, here's a little about my notebook - I trust that these details may be somewhat helpful in attempts to resolve my issue: I have a HP Pavilion dv6000 (RG364UA#ABA) with Microsoft Windows XP Professional version 5.1.2600 (media center) service pack 2.0 Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz version x86 Family 6 Model 15 Stepping 6 current speed 1660 MHz Let me start by thanking you for your patience as you read this. I contacted HP Tech support via chat numerous times to discuss general questions around some concerns I had regarding a "space issue" I was having. The "space issue" actually was caused by a surplus of photos I had in "MY PICTURES" which I thought I had removed after I burned them to a disk as well as video files located on another user profile. Anyhow, I contacted HP support and was advised to do a "non destructive" recovery and was completely assured that this would resolve my problem and all files and applications would remain in tact unharmed. Well that was crap. Once the recovery process was complete, all user information was gone. No user profiles existed on the login screen. I had to recreate a user profile. The recovery reverted everything to "factory settings", however all files were found on the old user profile which was located under "documents and settings" on the c:\ drive. Also, all applications still appeared under All Programs on the Start Men... Read more A:HP Tech Support screwed me 10 more replies Answer Match 57.12% I have been trying to find out why my Win 7 mavhine decides to crash and then continues to do so . I really do not want to relist the same thread again, but this is getting frustrating A:Are there any tech support people here? My friend, you are going to have to give us a bit more information than just "My PC Crashes" What occurs Just before the crash, During the crash, and when did it start to happen? New software? Hardware? Removal of Software/Hardware? We need more info on this, good sir. I'm sure we'd be glad to help. Matt~ 9 more replies Answer Match 57.12% Hi, I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty". This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it. Any advice is appreciated. Regards. A:Unsolicited tech support Quote: Originally Posted by 7farmer Hi, I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty". This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it. Any advice is appreciated. Regards. SCAM !!! Do not respond. Do not give them any information nor allow them to remotely access your computer. Just hang up. 9 more replies Answer Match 57.12% hello everyone, Im new to this forum!! I need some tech support on Apache. I setup my Apache on port 80. I set the Network domain to localhost and i set the server name for the name i got from dyndns.org. When i type localhost in my browser it works fine. When i type my Internal IP in my browser it works. I got the internal from ipconfig. btw im running this on Win XP Pro. When i type my external IP and my server name in the browser neither 1 of them takes me to the Apache page where it says to replace the page. I do not have a separate router. Im on ADSL and im pretty sure that my ADSL modem has a router built in. Does anyone know what the problem could be?? Can anyone give me private free tech support vis email or any messenger in IM?? Please reply back ASAP. Thanks everyone.. More replies Answer Match 57.12% I have been having a lot of trouble with my AVG internet security lately. Seems like almost once a month, I get a download that totally screws up AVG. You get red warning messages, everything shuts off, cats and dogs moo, cows fly, etc. Anyway, you would think a company like AVG would have a better tech help section. I have uninstalled and reinstalled my version of AVG at least 3 times in the last three months. The first time it took their tech support 2 weeks to answer my help question and it had nothing to do with the problem. I finally fixed it myself by reinstalling it. That seems like the only support advice you get from AVG as that is all they have told me to do. I sent them my problem again as it just happened and they their tech site told me that its a weekend and the reply might not be answered till monday. I did the usual uninstall(which by the way their uninstaller does not uninstall, it freezes about half way through and I have tried several times in a row and it freezes no matter how many you do) I had to remove it by using REVO then reinstalled it and it is working properly. I am afraid to update as it might go again, I have had Kaspersky for 10 yrs and have never had a problem except for usage. I have had AVG for a yr and a half and have had 6 problems with it already and I have renewed it about 4 months ago. 4 of the problems I have had since renewing. Never again, I am getting rid of AVG as soon as the renewal is up. I am going to go with another internet sec... Read more A:Solved: AVG tech support? Hi, Are you using two active security programs by any chance that have real time protection running? I see you also have Kaspersky.....did you mean on a different machine and not on this machine with the AVG issue? I realize it's a very basic question but we run into this quite often so just making sure. More than one antivirus / security suite type program running will usually cause weird issues like slowness and errors. Why is your post marked "SOLVED"?? 3 more replies Answer Match 57.12% Just curious, does anyone know of any irc channels that would be good for asking general tech questions? More replies Answer Match 57.12%$5-$10 per incident not paid till question is resolved.Emailed support on operating systems,applications,networks,upgrades, and drivers. A:affordable tech support 13 more replies Answer Match 57.12% I bought Windows 7 from Amazon.com and when I called up Microsoft for support they told me that they don't support open windows 7 what ever that means. So I paid the same price but no support because I didn't buy it from Microsoft. I'm just confused. Can someone explain this to me or was the tech person just full of crap? A:No Tech Support for Windows 7? Yes, MS supports any retail copy with the best funded Tech Support in the business. I also bought Amazon (for the free shipping) pre-order Upgrade and have gotten MS support already. They are required by policy to troubleshoot to completion any issue, even elevating to a research team that communicates with the developer teams, as long as customer is cooperative. As with any tech support you may get a bad agent or someone having a bad day. I always politely hang up and call back. In the past by being appreciative and eager to learn, I have gotten a full education in clean reinstalls w/o bloatware, virus hunting, optimization, etc. - worth far more than the price of the product. 3 more replies Answer Match 57.12% Has anyone heard of or had dealings with Procomsupport247 or Khamtechnologies. When My wife called the microsoft support number on two different occasions these are the people she got. They did help with the problem but they charge for service and want you to sign up for multi year contracts. Any help would be appreciated. A:tech support scam? Those are services offered by 3rd parties and are not affiliated with Microsoft. If you search for Microsoft support you'll usually get quite a few ads before seeing a real number. If you want actual Microsoft support go here: Microsoft Support 3 more replies Answer Match 57.12% Hello, It all began with a free space issue - after connecting numerous times to HP support tech, i was told to do a non destructive system restore., which i did, only to find my user profile gone, and all the dlls that run my applications no longer working. The space issues was from too many picture files, which i discovered my husband had uploaded about 1500 pictures of a friends wedding. so once i got rid of those pictures, the space issue was resolved. After being completely frustrated, and a lot of research, I read to "copy over" my old user profile files from under "documents and settings" to the new profile i created.. which I did. I also did a disk clean up and defrag.. and evidently have deleted a bunch of things i shouldn't have. I never actually recovered the user profile.. the weird thing is... is that the picture i had chosen associated with the old profile i'm trying to recover.. was recovered. totally weird voo doo stuff going on in the background i guess. so now i want to scream. i guess i can delete everything.. i've backed up all the stuff that was under my documents. so no big deal, however it's the applications that i'm worried about. when doing the non destructive restore, it took me back to factory settings.. so my norton 2007 internet security was replaced with the 60 day trial version of 2006 that came with the PC (which was purchased in december 2006 and in march 2007 i got some freaky virus and the geek squad folks did a d... Read more A:HP Tech Support screwed me DO you still have the recovery partition (hp uses that instead of discs now) 13 more replies Answer Match 57.12% Hi, little glitch. When you good people notify me of a related post I duly open the email and normally right click on the link and "open in a new tab". This works fine. If however I LEFT click on it, I get an empty box, centre screen and the pc locks and I have to hack thru' task mang to get going again. Not really a prob but I would like some info if possible. Many Thanks Dave. A:tech support cracks me up What program is this for? Is it for Outlook Express or Microsoft Outlook?? 14 more replies Answer Match 57.12% using my Internet Explorer 5.1 (Mac OS X) proxy server, typing in the Tech Support Guy website (www.helponthe.net) pulls up http://discussions.virtualdr.com/ instead. But when I don't use the proxy server, helponthe.net works fine. Any ideas? A:Tech Support Guy hijacked? Nothing wrong with Tech support guy. I would look at the proxy as the problem.. 1 more replies Answer Match 57.12% i m unable to open add/remove programs in the control panel.i tried out appwiz.cpl to open ,but there wasn't any response. i even tried the following one, Click Start => Run and type in "regedit" {without the quotes} Navigate to the following key: HKEY_CURRENT_USER\Control Panel\don't load In the right-hand pane, delete all the Values whose data value is set to "no". but nothing works . plz any of the tech geeks out there help me 2 sort out tis problem.!!!!!! A:tech support for windows xp! hello, Check any one from below three , 1.have you tried in safe mode...? or 2. This happens if your user account does not have Write access to the following registry key: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Setup \ Oc Manager \ TemporaryData Type regedit.exe in Start, Run dialog Navigate to the above registry key Choose Permissions from Edit menu Click Advanced, and click Add. Type your username in the Select User or Group Box Allow Set Value permissions to your user account Click OK and close the dialog If above registry not help... 3. Check with Malwarebytes, http://www.filescrunch.com/techspot/0825/mbam-setup-1.46.exe Install Malware and update it.. and do full scan. remove infected registry and do reboot. hope it will works fine. 1 more replies Answer Match 57.12% I believe that I posted the following in the incorrect heading "Software" when I should have posted it under hardware. Therefore I am posting it once again and hoping in desperation that someone will be able to help me with this problem. Thanking you in advance for any assistance! Two weeks ago I purchased the Samsung Galaxy S tablet model: TS-700 with ?Kit Kat 4.4.2? which is exactly what I wanted. I ran into constant notification attempts by Samsung to get me to install Lollipop 5.0.2 which I do not want. I tried to evade these attempts but finally lollipop was automatically installed on my tablet without my permission. I turned it on to find the installation process in progress and a warning not to turn off the tablet. I hadn't thought to prevent this by disabling automatic updating. So I got blind sided by Samsung. I now want to downgrade from lollipop back to Kit Kat 4.4.2 as I detest lollipop and it immediately started causing problems whereas Kit Kat was working like a charm. Before attempting this, I am seeking a qualified tech persons knowledge, advice and instructions on the best way to do this. I am reasonably computer smart so I am confident that given precise instructions I can do it. I just need to know that the information and instructions provided are dependable, precise and if followed carefully should work correctly. I watched a few utube videos on the subject but none applied to my specific tablet and I felt uneasy about all of the toute... Read more More replies Answer Match 57.12% Get lost, with an attitude like that, your account is now closed. Edited by AcaCandy for potty mouth syndrome. A:Get my account off Tech Support Guy Wow chill no need to get offensive 2 more replies Answer Match 57.12% hey all...just came back from spending the holiday installing my mom's pc and getting her online. since she is pc illiterate, and because we are in different states, i am anticipating many long nights on the phone with her, since so, i'm thinking about how to make this as painless as possible...f'rinstance: i'm wondering how i might set it up so i can access her pc via the internet, in order to intervene remotely and correct anything she might mess up....anything from helping her to edit a photo to runing a spyware scan on her system to changing an option in her browser. even better might be the ability to see her desktop when she's at her pc, in order to walk her through things live on the phone while we are both looking at the same thing. any suggestions how one might do things like this or any other suggestions for this kind of situation? tia A:tech support for parents windows xp has a built in remote pc thing. there are also programs you can buy that will do the same thing. 2 more replies Answer Match 57.12% I hope somebody can help me with this, i would have done a search to see if its in a previous thread but i did'nt know what it would have been listed under. Here goes: I use opera 7 as my browser which i prefer to IE but when i go here to tech guys and click on certain threads i immediatly am back at my desktop, does anyone know why this may be ? I am using IE right now to be here writing this, is it something to do with my settings ? any help will be greatly appreciated !!! A:losing tech support 6 more replies Answer Match 57.12% Our company, a small based business, wants to get into Remote Tech Support, Customers call in, or visit the website, and we fix problems remotely. Of couse they must have internet access...that works... Asking from all the people here, who has ideas of what kind of software would do this? I have checked multiple online companies, prices can get steep. Only 1 person, maybe 2, will be doing this remote support starting out, so dont need anything with 50+ users license. I was thinking like PCAnywhere, or VNC, and such, but not sure how that would work web based and such...and I know Microsoft has the Assistance built into MSN Messenger, but it is remote view only i believe. Anyway, I would greatly appreciate some alternatives...especially cheap ones! A:Remote Tech Support 16 more replies Answer Match 57.12% anybody know available tech support for vista RC-1? there used to be a thread here in june/06 or so with the address to support for beta 2.....?? did i overlook it? thank you!!! A:vista RC-1 tech support? 12 more replies Answer Match 57.12% On (My Account) there is this option of private messages. How do I use tech support guy to send private messages and also receive private messages from business associates or even friends? Can tech support work with other search provides as Yahoo, hotmail and the other message providers? A:How Do I work With Tech Support Guy Look up at the top of this screen and click on FAQ and then Rules. 3 more replies Answer Match 57.12% Hello guys. I recently bought my grandparents a laptop. They are 60-70 years old. Now, I live three hours away from them. And this is their first experience with a computer. So I am trying to help them, but tech support over the phone is difficult and can only go so far. I am looking for some software that I can install on my computer, and their laptop, so that when they are having issues with their computer I can take control of their laptop, see their screen, fix their issues, and walk them through it. Free or paid is fine. thanks Braden A:Tech support for grandparents. 7 more replies Answer Match 57.12% It's been going on 1 month since my build When I first got them I use to get 4-5 a day now its once every 2 days. I can play Games with out any its just random. First 1 BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF960000B8971 BCP3: FFFFF8800875DFD0 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Win 32k.sys C:\Windows\Minidump\022512-19328-01.dmp C:\Users\Joseph\AppData\Local\Temp\WER-29998-0.sysdata.xml I think this one was because I had the Front panel connected wrong so I unplug that but and have not got it again I don't think. Second Additional information about the problem: BCCode: d1 BCP1: 0000000000000000 BCP2: 0000000000000002 BCP3: 0000000000000008 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 I look up I think it might have to do with my wireless Adapter not 100% but i have a netgear$44 dollar one from walmart.
I'm starting to think its My Ram I'm going be buying some Corsair Ram 8g next few weeks I'm getting to the point were I'm giving up and about to pay for a Tech to just fixed my computer so I can play games with out any problems I cant update my bios because its unstable.

A:I need help before i spend 75 on tech support

19 more replies

I am posting regarding the scam you have covered in this link http://www.bleepingcomputer.com/virus-removal/remove-windows-has-been-block-tech-support-scam

It's the 'Remove the Windows has been Blocked Tech Support Scam'

However, unfortunately I did call the number, and when they wanted money I said absolutely not. Now, when I power up that PC, I get a pop-up that asks for admin password (not the Windows or BIOS popup). I tried command prompt, system restore, and reinstalling windows deleting everything but what was installed and personal files, and still the same popup requesting a password. I tried Esc, and cancel and enter, all not working.

Any suggestions? Any help at all greatly appreciated

A:Tech Support Scam

If this happened to me, I'd restore from a recent full system backup.  If you don't have one, you'll probably need to do a clean install.

2 more replies

Does anyone know of a printer manf. that is not out-sourcing their tech support ? [US based tech support]

A:US based tech support

Heh

I think those days are gone.

1 more replies

Couldn't really figure out what topic to post this to so if it doesn't belong here please feel free to move it to another topic ...

I have had lot's of HP and Dell computers in my lifetime (laptop and desktops). Was thinking about looking into buying a Lenova - guess they bought out IBM's pc business a few year ago. Anyway, thought I would get some input as to their tech support - is it USA based or overseas? How has your experience been with that company on their tech support for you?

These are the specs for my perfect PC (it must be a desktop
Had 2 laptops and hated then both - gave them to my kids and they used them for awhile and gave them back.

Processor & Memory:

Intel® Core? i7-6700 Processor 3.4GHz
22GB DDR4 RAM (<--- important for me)

Operating System:

Microsoft® Windows 10

Drives:

1TB 7200RPM SATA Hard Drive (<---plenty for my needs)
DVD-RW (Writes to DVD/CD)

Graphics & Video:

2GB NVIDIA® GeForce® GT 730 Graphics (<---would prefer 4GB)

Communications:

Wireless-AC WLAN + Bluetooth® 4.0 (<-- want these this time around)
10/100/1000 Gigabit Ethernet

Ports & Slots:

2x USB 3.0
4x USB 2.0
1x HDMI-Out
2x Microphone Jack

A:How is Lenova's Tech Support been for you?

All I can say is that I've had Lenovo Desktop computers (two) for several years and have never, ever had any issues that would require a call to tech support.

2 more replies

Email me if you have any questions:

[email protected]

A:Hey other tech support forum!

7 more replies

IRC tech support channels

Just curious, does anyone know of any irc channels that would be good for asking general tech questions?

A:IRC tech support channels

I don't know of any personally...but google probably does :)

2 more replies

Hello to one and all,

When I try to search [in IE7] for my initial reason for coming to this forum I get:

Fatal error: Allowed memory size of 75497472 bytes exhausted (tried to allocate 2097152 bytes) in /home/tsf/public_html/search.php on line 885

Any suggestions?

A:I cannot search Tech Support?

Hi Unbound, and welcome to TSF. Admin are apparently aware of the problem.

Have a look Here

2 more replies

Who are they

A:First choice tech support

First Choice Tech Support...This Business is not BBB AccreditedFirst Choice SupportFirst Choice Tech ScamUnsolicited phone calls (aka Tech Support Scamming) and browser pop-up alerts with phone numbers from "so-called Support Techs" advising your computer is infected with malware has become an increasing common and prolific scam tactic over the past several years. In the majority of these cases the caller lies by claiming to be an employee affiliated with Microsoft or Windows Support. However, there have been reports of callers claiming to be affiliated with major computer manufacturers such as Hewlett Packard, Lenovo and Dell or familiar security vendors like Symantec and McAfee. Typically, the scammers attempt to trick their victims into believing that their computer is infected, often by having them look at a Windows log that shows dozens of harmless or low-level error entries. The scammer instructs their victim to type "eventvwr" in the RUN box to open Windows Event Viewer and then scares them by pointing out all the warnings and error messages listed under the various Event Viewer categories. In other cases the caller pretends to provide free security checks or direct the download and use of a bogus registry cleaner which purports to find thousands of problems.The scammer then attempts to talk (scare) their victims into giving them remote access to the computer in order to fix it and/or remove malware. If the victim agrees, the support usually costs hundreds of dollars a... Read more

3 more replies

Okay,I messed up, my laptop (Toshiba L755) was infected and just after xmas I noticed my documents and pictures (everything for my 501.c.3 animal rescue) was GONE. I panicked and somehow wound up on the phone with ATS. They had me put it in safe mode and THANKFULLY (from what I saw) all my pics and docs were there!!! They did a remote in to my laptop and said it would be several hours and they would fix it, A WEEK LATER (with daily phone calls) NOTHING, and on the second day, everything was gone from safe mode too. I was furious and even tho they refunded my money, I still do not have my stuff back, I am heart broken, these docs and pics are SO important to my nonprofit work, it has been horrible... Can anyone help???

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/521662 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

55 more replies

I need to speak to a support tech in the US.  I was told I had this option when I bought my computer.  I am still in warranty, have a 3 year HP Care Pack.  I spent most of a night from 8:30 PM to 2:30AM on the phone with some guy that had me actually attempting to take off the side panel on my computer and move some plugs.  These people were rude, obnoxious and didn't help at all.  Now they want to come out and change my hard drive??????  They wanted me to do it at first but I told them no.  I run my home and business on this computer and i can't afford to be down for 3 days and lose all of the software I've paid for.  I don't have another computer to put the software on.  I need a United States technition.  I had them when I bought the computer directly from HP and used them, they were great and a real pleasure to work with.  They knew what they were talking about!!  Is there any way to get to one of these guys or girls again.  I had this all written down and cannot find the sheet anymore.

More replies

Hello,
Just wanted to share this experience with you all. Viruses can be a tricky thing, causing all kinds of damage and ruining your day, week, month, or even year. In times like that the weekest cowardly people come out of the woodwork and scare you into financial submission, and i want you to not be fooled by fast talking snake oil salesmen.

desktop win7 wired connection
desktop win XP sp3 wired connection, installing wireless adapter.
laptop winXP wireless
Belkin router

Problem:
I had a desktop that was a wired connectoion and wanted to give it to my kid, so i got a wireless network card and installed it. The card seemed to be working fine, but it would not connect to the internet. (it would hang on "aquiring a network address" then error out saying windows coudlnt connect..)
I called Belkin tech support who tried a bunch of nonsence scare tactics to make me believe my registry was corrupt and that i had a virus. end result- pay them money and they would fix the issue, AND i would be protected for some amount of time. I believe it is 30 days, 90 days, 6 months a year or even 3 years.

What they didnt know/ask/think about was that the router and network card were both brand new, and that the computer I was having issues with had a fresh install of win XP with paid antivirus program. When I told them "No, if I have a virus then my antivirus company needs to deal with it, im not paying both of you to solve the same issue". Well, the tech agent hung u... Read more

More replies

I support 2 labs where students log on to the domain. All the workstations are XP Pro. How do I copy a printer into "all users" profile so that everybody logging on sees the printer. I don't want to set the printer individually on each profile..
Tnx

A:Solved: Tech Support

Log on as administrator, or yourself if you have admin rights. Add a printer as Local Printer and uncheck automatically detect, create a new port as Local port, where the port name is \\printserver\printername then just allow the wizard to complete.

1 more replies

I am having a problem with my granddaughters laptop. The anti-virus had expired when she brought it to me (I'm an IT guy). She was getting popups about cleaning her laptop. It had Optimize pro, My PC Backup, etc. installed (she's 13, not sure if she responded to the popups or not.

I've removed what I thought was junk, installed Microsoft Security Essentials and Malware Bytes, but I can't get either of them to launch and scan the laptop.

Here's the Hijack it log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:49:34 PM, on 3/29/2014
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.17267)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Re-markit-soft\Re-markit_wd.exe
C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe
C:\Program Files (x86)\ASUS\ASUS Live Update\ALU.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Users\Raven\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe

A:Tech support popups

11 more replies

Hi am using W7 Pro 32bit & G Chrome, when I receive an email notification about my post from Tech support & click on the link it won't let me log in & the Tech support forums site keeps jerking, is it coz I have Adblock installed?

Any clues why?

Thanks.

A:Jerky Tech support?

I use G Chrome with Adblock and have no problems at all.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.

1 more replies

I've tried Malwarebytes and adwcleaner without luck. This is happening in Chrome.  I'm using Win8.1.  Attached is a copy of the screen I'm getting.

Thanks for any help!

More replies

Hello All:
247 PC help appeared after I opened an email message. OOPS

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:31:40 PM, on 10/19/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WRSA.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Webroot\WRSA.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Documents and Settings\user\Application
Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\PCPowerSpeed\PCPowerTray.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\OnlineVault\OVTray.exe
C:\Program Files\Inbox Toolbar\Inbox.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\24x7Help\App24x7Help.exe
C:\PROGRA~1\REBATE~1\REBATE~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\24x7Help\App24x7Hook.exe
C:\Program Files\24x7Help\App24x7Svc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe

A:Unwanted 247 tech support

16 more replies

Last weekend I was on the phone with Netgear for 4 hours trying to install a simple router and wireless adaptor for the second computer in the house.

The box says "normal installation time 20 minute"

Yesterday, the computer failed in loading Windows XP, so I had to restore the computer to a date PRIOR to the installation of the wireless adaptor.

Today, after 90 minutes on the phone, speaking to a man with an accent so thick, he had to spell just about every word (Whiskey Oscar Romeo Delta) using the phonetic alphabet.

Then we reach my boiling point where I can take it no longer, here's the conversation:

Netgear: Now, under >basic >wireless read me the number
Me: There is no number
Netgear: Yes, very good, now read me the number on the screen
Me: I'm looking at the basic-wireless screen, there is no number on the screen anywhere, am I in the wrong place?
Netgear: No, you are in the right place, just read me the number
Netgear: Yes, thank you, please read me the number on the screen.
Me: Sir, are you listening to me? Say these words back to me, "there is no number on the screen to read."
Netgear: What do you mean there is no number? Of course there is a number there.
Me: May I speak to your supervisor?
Netgear: No, I will solve your problem.
Me: "click" I hung up.

90 minutes, problem remains, and I get a survey from netgear asking me to rate their customer service.

Am I the only pe... Read more

A:Tech support at Netgear

6 more replies

I had a company called Advanced Tech Support remotely tune up my computer. But they could not do it until I had Verizon come out and see why my download speed was only 0.43. Verizon found the problem and got my download speed up.After that ATS took my computer over for about 3 hours. Now all my downloads are fast and buffering problems are gone.
I think probably though. Just upping the speed would have fixed the problem. But I had already payed them So I let them do the work..
Here's my question. I watched them remove my "Revo uninstaller", my "Should I remove it" and my "Spybot" When I asked the representative why she said because they all have a bad reputation for Malware. Has anybody here heard this about these 3 programs.? I sure haven't. Unless you guys here at TS warn me not to I'm going to put them back. Especially since I like the way Revo gets rid of the extra crap. and Spybot has found things that MBAM and SAS didn't Thanks

Personally I've never had any "Malware" problems related to revo that I know of. I think (s)he just didn't like the program. I'm not familiar with "Should I remove it" & I quit using Spybot when they updated the program a few years ago.

23 more replies

I have a hp psc 1350 v printer, trying to install on this machine; printer was installed on this machine in nov.2003 and worked fine until 2 weeks ago. at that time , printer quit working and in the control panel, printer icon showed up like a hidden file. tried to reinstall printer several times with no success. contacted hp support, spent several hours, spanning 4 days ,installing and uninstalling software, trying to install this printer. changed usb cables and same problem.other usb devises are recognised instantly. Hp support sent me a new printer, tried to install, same problem...no printer. so, tried to install printer on 2 other pcs and no problem, worked great (one machine has the exact same mother board as the problem pc).Hp says its a chip problems, problem started when i did a windows recommended driver update for via chip. CAN YOU HELP?

Here are my specs:

Operating System Windows XP Home Edition Service Pack 1 (build 2600)
System Model = ECS = P4VXASD2+ = 1.0 (motherboard)
Main Circuit Board Board: ECS P4VXASD2+ 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 07.00T 04/02/01
Processor 2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
256 Megabytes Installed Memory
Did have 768, took out 512

A:[B]HP Tech support gave up on this one[/B]

Uninstall the printer, through ADD/REMOVE PROGRAMS, then go to Control Panel -> System -> Hardware -> Device Manager and remove any left over HP/printer entries - look under HP, USB, all the categories. If HP gave you a seperate uninstaller to use then run that, they usually have one and if you look through your CD you might be able to find it hidden somewhere. Then unplug the printer and all other USB devices - except USB a mouse and Keyboard if yours happen to be USB.

Now still in Device Manager remove all USB hubs and then all USB Controllers.

Now go here: http://www.viaarena.com/?PageID=403 and download and install the latest VIA 4-in-1 drivers and reboot as request. Then reboot again after the USB controllers are reinstalled.

Now download the latest printer drivers from HP's website for your model if you haven't done so yet and start the installation. Do not plug in the printer until prompt to do so or until the installation is totally complete. When plugging in the printer use a USB connector that is not near the one you used before - they are usually in pairs of two.

If that Fails you can do a System Restore from Programs - Accessories - System to a date before the problems started and hope it works and doesn't recur.

XP runs better with more RAM - if there's nothing wrong with it then add it back in.

3 more replies

I have called D-link tech support a while ago and a guy named Leo was so great. Any people here who had great experiences with D-link tech support?

This lady couldn't figure out why I was experiencing problems and she said she would transfer me to a Senior Tech. The phone rang and some guy at Panasonic tech support picked up. I was just a bit confused...

I believe they have recently moved all their offices to India. About two years ago I was able to get an American call centre, not anymore!

I had just called them last night and kept hearing my voice echo. I asked the lady and she gave me some weird answer... I didn't really understand what she said but it is quite annoying constantly hearing yourself talk back.

1 more replies

I have a friend who had a problem on her computer and she called her ISP Comcast for help since she uses their Norton anti-virus program. To make a long story short, she had to provide them with both her log in & email passwords and then they wanted to charge her $215 to clean her computer. That doesn't make sense to me - I'm not aware of any reliable ISP tech support asking for passwords. I know they ask for permission to take control of a computer and then supply a service number the computer user has to enter. Is this something new that an ISP tech support asks for passwords. She has changed her email password and I recommended to her to also change her log on password. A:Tech support asking for passwords I'm not sure of ISP Comcast procedures but Remote Assistance opens with a Password the users needs to provide to the person they are requesting help from so that person can connect to the computer.Remote Assistance FAQsInvite Another User to Troubleshoot Your Windows 7 Machine with Remote AssistanceHow to Use Windows 7 Remote Assistance Easy Connect Asking for a log in and email passwords sometimes makes it easier for the Tech to do what they need to do especially when dealing with a novice user who knows little about computers. This is not something I would do but it does occur and some folks provide that information.$215 seems like a lot of money but again I don't know exactly what they had to do to clean this computer or how long it took. This sounds like an issue she should follow up by contacting ISP Comcast and speaking to a supervisor in their support division.

11 more replies

Over this past weekend I have been getting calls from "Windows Tech Support". The first time the tech said my computer was sending out warning messages to them. I asked him how it was doing that I cannot remember what he said he asked "you are using windows OS correct?"
I said so I use a Mac he hung up when I said that. I just laughed and let it past. A few hours they call back. They have called several times and today they call claiming they are "Dell tech support" I do have a Dell laptop (How they know that?) They said my Dell was sending them warnings
bla bla bla. I told them I was running Linux they hung up. I laughed again and let it pass. Then an hour later they call back. Frustrated I told them I was not home and asked if they could call back. I am waiting on them to call back. I have made a whole drive backup with True Image. I am going to let them log in and I will be watching what they do. I got a text document on my desktop named "credit card info" don't worry all that is in it is
idiot typed all over it. I cannot wait for them to call. I am going to be very careful with this. I will be watching to make sure they don't harm my system. I could set up a VM and do this but don't really have time.

A:Windows Tech Support

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.

15 more replies

Hi all i need a tech support for mysql debian 7.7 am trying to connect my webserver (shared) to a mysql server (vps) and i get Can't connect to MySQL server on 'ip' (110)

More replies

I don't know if anyone has had to deal with them (hopefully not) but they are terrible. Got my computer in April and all of a sudden it quit loading up after a restart or shut down. So they diagnose it over the phone as a bad power supply. I send it in, they have it for a week and a half and sent it back today, so I turned it on and it has the exact same problem. I call them back and they say well it must be the motherboard. I can not believe that they didn't at least test the thing out to see if it worked before sending it back to me. Especially when I emailed them last week to check the status of my computer and they told me it was still going through the diagnostic testing process. Wouldn't any type of diagnostic test show a bad motherboard, I mean thats kind of important isn't it? So now I have to send it back in to them, and be without my computer again for probably another 2 weeks. The entire process has been a headache and I have to call them back tomorrow yet again because they couldn't process my "RMA number" because they were having problems with their system tonight. My guess is that they are using their own Gateway computers there too...Next time I'll spend the extra and get a Dell..

A:Gateway Tech Support....

Dell won't be any better. They're all about the same. You'll have better luck with tech support and repairs if you have it built locally by someone you can look in the face when you talk to them.

Welcome to the world of ultra-cheap support.

2 more replies

I was told to scan via I.E.. I can't open I.E. I get a message. also, responses from you have no 'reply' on them. This is really difficult.
Thanks, Boyd.

A:I can' t communicate with the tech support guy.

14 more replies

Why is Google Chrome showing this:

I viewed my atatchment and for some reason it just shows code!m I took the pic with PrtScr and pasted to 'Paint', then uploaded, so what gives?

A:Tech Support is a Virus??

It appears to be a server issue at present.

2 more replies

Hello
I have already followed the instruction from the forum(1st thread) and i would like from one of your specialists to take a look at my hijack log which follows.I see suspicious processess that take much memory and slow down my system especially when starting from task management.I would try to erase some item but as I understood you should advice me first.

Here is the log,

Logfile of HijackThis v1.98.2
Scan saved at 00:34:36, on 06/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe

A:Log Analysis by Tech Support please

Mike, welcome.

Make sure 'show all files' is enabled:
http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=

Boot into Safe Mode by tapping F8 key repeatedly at bootup.
More detailed instructions here:
http://service1.symantec.com/SUPPORT...01052409420406

Use Windows Explorer to find and delete if still present:
OC:\WINDOWS\System32\98r5baq.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe <== files

C:\Program Files\SEARCH~1 <== Folders

Start HijackThis and tick the boxes next to all these, then close all browser and explorer windows, and tell HijackThis to "Fix checked" if still present.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...fo/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Searc... Read more

1 more replies

You guys/gals are awesome sharing your expertise with strangers every day for the sole purpose of helping others. May you have a very Merry Christmas, joyous holiday season, and prosperous New Year...and may Santa deliver reindeer droppings in the stockings of every virus author across the globe!

More replies

fresh install win xp

everything fine till i get to mb drivers

infdrv.dll
agpdrvnt.dll
viastor.dll

please tell me what these are as i can find no information on them and/or any reason i should have this problem

A:windows tech support says its not them

6 more replies

Hey everyone, and thanks in advanced for your help. I'm having some issues with this very website (Tech Support Guy). Whenever I access it, I am normally supposed to be logged in. I am, and I will attempt to access a forum, post, etc. Then the website logs me out and reverts back to the original color theme.

Once I've logged back in, I will access a post or what have you, only to have been logged out -again-! Then I will log back in, and my browser will redirect me to the forum so I may post something myself. Then once I post something I have to log back in -again-! (and this happens whenever I click a new thread or whatever...it will probably happen once I am finished typing this post).

Anyway, if there is any advice on how to fix this that somebody could offer it would be greatly appreciated since I love this site and enjoy helping the community. It's just a hassle to have to keep logging in every 10 seconds.

Thanks again,
TheShooter93

A:Tech Support Guy Issues

You are not the only one with the problem. Check the following.

3 more replies

have you facing windows 10 Activation problems contact our windows 10 tech support number . windows 10 experienced certified tech support team provide you complete instant and fast windows 10 support. microsoft's free upgrade windows 10 Anniversary update offer is now over. Later Microsoft windows 10 also allowed people to directly active and install windows 10 their original windows 8.1/7 product key. we have received a lot of feedbacks from insider on making it easiers to activate windows 10 on device that take advantages of the free upgrade offer to genuine windows by using existing windows 8.1, windows 8 or windows 7 product keys. contact our windows 10 tech support phone number to get these facilities. on this windows 10 technical support number our experienced windows 10 tech support team provide you complete windows 10 technical support.

A:How to get Windows 10 Tech Support ?

Spam Ignore

1 more replies

I have the "toolbar.exe" spy....I posted my "hijackthis" log yesterday at 5 pm, but no one has replied yet.

Could someone please reply? I am finding it very difficult to run my computer.

Here is a repost of my log:
Logfile of HijackThis v1.98.2
Scan saved at 5:55:45 AM, on 9/29/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\TSI32\tsircusr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\TCAUDIAG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\sstray.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\PROGRA~1\Toolbar\TBPS.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe

7 more replies

These popups started about 5 weeks ago. I click on a known good link in Facebook [NBC] and a window pops up saying that Chrome-player is out of date. I close the white pop up window and then the save file pops up. I close that and only then can I close the popup window, Sometimes I have to completely close the browser to get out of the pop up. Lightscribe, my fast files and porn have all popped up. I have Windows 7 firewall installed, and AVG. I am always extremely careful about not clicking on links and I NEVER install any browser toolbars. I HATE them.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17280  BrowserJavaVersion: 10.67.2
Run by Mom's at 10:37:59 on 2014-09-10
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2815.1339 [GMT -4:00]
.
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ===============
.
c:\PROGRA~2\AVG\AVG2014\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

A:Adobe, chrome, player tech hot line, all keep popping up from Facebook

11 more replies

Apple uses a vendor for their tech support known as Calltech / Teleperformance . Calltech is used for majority of Apple?s tier 1 support for ipod?s and desktop computers.

Below is a list off all known locations for Calltech as well as each locations phone number.

In Columbus Ohio - HQ
? 4335 Equity Drive, Columbus, OH 43228
? phone: 614.621.5858, fax: 614.461.5626

In Brownsville, Pennsylvania
? 111 Roberts Road, Grindstone, PA 15442
? phone: 412.690.2000, fax: 614.461.5626

In Fort Myers, Florida
? 2158 Colonial Boulevard, Unit D, Fort Myers, FL 33907
? phone: 239.790.6100, fax: 239.790.6101

In Albany, Georgia
? 2707 Dawson Road, Suite D, Albany, GA 31707
? phone: 229.639.3500, fax: 229.639.3505

In Columbia, South Carolina
? 300 St. Andrews Road, Columbia, SC 29210
? phone: 803.750.8420, fax: 803.750.8421

In Fishers, Indiana
? 12175 Visionary Way, Fishers, IN 46038
? phone: 317.806.2600, fax: 317.806.2680

In Akron, Ohio
? 150 East Market Street, Akron, OH 44308
? phone: 614.219.5561, fax: 614.219.5580

In Salt Lake City, Utah
? 210 North 2200 West, Salt Lake City, UT 84116
? phone: 801.972.3768

More replies

Last year I had this ask dr. tech I can't quite remember the exact name and they were $100 a year for 3 computers. Well they just made their price$150 a year. I am trying to find less than a 100 bucks/year, but I can't seem to find a place. They were really helpful because they did everything from Microsoft Word to removing viruses. They were only chat service unless it was an emergency. Is there a 24/7 tech support that covers all those that I just don't know about. I was going to get geek squad tech support but, they seem to just be very basic tech stuff like installation and mainly removing viruses. I am not sure that is worth 100 dollars a year, though. So if anyone knows of such a service I would greatly appreciate it. I have to say that this message board has been ENORMOUSLY helpful and I wish it had a chat or something, so you could talk in real time:-)

A:looking for a resonable tech support plan

4 more replies

I was given one but I want to change it to something I can remembert

A:How do I change my password on tech support guy

1 more replies

Curious if anyone has tried this service. Seems like a lot of newbie problems can be fixed here ... and for free.

Get Free Windows PC Tech Support and Malware Removal at Your Local Microsoft Store

This service is a part of Microsoft?s in-store ?Answer Desk? service. Think of it a bit like the Genius Bar at an Apple Store ? yes, those Microsoft Stores feel very modelled on Apple Stores.
The Answer Desk website allows you to choose a nearby store and make a free appointment. Drop in and a ?Service Advisor? will offer some free services for any Windows laptop, no matter where you purchased it.
Free services include ?extended diagnostics,? ?software repair or support,? ?virus and malware removal,? and ?PC tune-ups.? For comparison, just the ?Virus and spyware removal? costs $199.99 if you go to Best Buy?s Geek Squad instead. We recommend against using the Geek Squad, obviously. You can service your computer on your own. But, if you do want some professional help, you can get it for free. And, if you have relatives you live near a Microsoft Store and they ask you to help remove malware from their PCs and make it run faster, you can tell them to take it to a Microsoft Store and have Microsoft do the work so you can avoid the frustration and save your own time. There?s always a catch. Microsoft Stores are retail stores where they want to make money, not service locations operated only for the benefit of their customers. They do offer some paid services,... Read more A:Microsoft Store Tech Support It can't hurt to try, but I'd prefer finding support online or having a trusted, tech-savvy friend look at it first. In theory, they should be experts on their own products, so much of it will depend on the particular agent you are dealing with. If I had a relative that I couldn't get to easily, I'd probably suggest it, because the people at Best Buy's Geek Squad are clueless. 5 more replies Answer Match 56.28% Every IT guy who spends a lot of time running from client to client carries a stardard wallet of CDs with important software. Windows, Office, anti-virus and anti-spam, diagnostic tools etc. What would you put in the ideal, all purpose Tech Support CD wallet for use in servicing corporate users? I look forward to your comments. A:Ultimate Tech Support CD Wallet? I usually carry all of my Windows CD's (only use for drivers and such...never to install) Also, Win PE and the Ultimate Boot CD (saved me several times) I also carry my U3 Flash Drive...VERY useful! 3 more replies Answer Match 56.28% My problem with my Inspiron 14R N4110 is: the laptop failed to boot, complaining disk error. I tried the recovery disk, but it did not help. The laptop is still in its 1-year hardware warranty. I bought the laptop in US and I am in Canada. Do I have to ship it back to US for repair? Could Dell Canada repair it for me? The DELL Tech Support online chat does not work for me, as I am in Canada and I bought my laptop in Staples of NY, US last summer. I tried to call 1-800-847-4096 (Canada tech support number), and after over 40 minutes waiting and 3 helpless agents transfering my calls around, the phone was eventually transferred to a deadend and cut-off. The worst tech support I ever experienced!!! I know this forum may not be the best place, but I do not want to waste my time on phone. Is there a DELLsupport email address for me to contact the tech support by email? Thanks, Bryan A:Dell Tech Support sucks! Bryan, I think you may have to do a International Ownership Transfer Form Don't think it's this form, Dell - Ownership Transfers Sorry to hear you're having issues. If you click on the blue DELL-Lorna M on the next page start conversation, please provide the following information. Lorna will be able to assist you. Email Address:Name:Shipping Address:Phone Number:Dell Order Number or Service Tag number:Issues: Rick 6 more replies Answer Match 56.28% I am so sorry that I ever bought a Toshiba Laptop. Their "India based" call center, (it doesn't deserve to be called "Tech Support"), is one of the sorriest excuses I've ever experienced. Their answer to EVERYTHING is "reformat the hard disk". And guess, what ? Even after that the problems persist. Problem #1) RUN AWAY MOUSE: The mouse on this thing routinely zooms off the screen causing the insertion point to be moved as well. Trying filling out a form and all of a sudden your filling in the blank of someother box. Toshiba's answer: " REFORMAT THE HARD DISK. Problem #2) LOST NETWORK CONNECTION: For no reason my broadband connection to the internet is lost and the only way to restore it is to close every program and reboot the computer. This happens 2-3 times per day, resulting in much down time. Toshiba's answer; "REFORMAT THE HARD DISK". Then, to add insult to injury, Toshiba has an equally sorry on-line "Expert System" that God forbid if you don't know the exact word and the precise spelling you'll never find an answer. Then the final kick in the *#( is they send you to a CompuServe forum to post your requests and hope and pray someone will respond. So my advice is that if you're in the market for a laptop, screw Toshiba unless you want them to "screw you"..... and to screw you ROYAL ! A:Toshiba's PATHETIC Tech Support I hear ya, its pointless even trying to get assistance from them. I am using this tech forum instead of toshiba tech support. Maybe this site should be renamed Tech support guy + new toshiba support centre for those already on the verge of breakdown. 2 more replies Answer Match 56.28% I have, today, performed a complete os re-install on 2 x sata hdd's, striped for raid 0. I have been lurking here for weeks gathering all the necessary information from previous posts and there's a wealth of it. I have done xp re-installs plenty of times. So many times, in fact, I don't need to refer to the documentation when typing my cd key. RAID is a different story and I was always filled with trepidation before but decided to bite the bullet. I won't list all the members from all the posts but a uber, major, large and big thank you must go to Clintfan for his guidance installing Intel Raid 0 on the ich5r chip (mb p4p800E-Deluxe). Everything went without a hitch thanks to Clintfan's Tutorial. In closing, a suggestion: Clintfan, please contact Asus and suggest that their mb manual would benefit greatly if it included your offering. Jon A:Uber Thank You to Tech Support Forum. Hi jonss, I want to thank you for the post. I had nothing to do with you getting your setup going like you wanted to, but wanted to chime in on what you said to support your position. Clintfan is as good as it gets when it comes to issues like you dealt with and all of us have learned from his expertise. It was nice that you recognized his contribution to this forum and the learning experience in general. I do hope you stay around and help others from what you have learned. Thanks again for the nice post and hope to see you around the forum in the future. Have a great evening. 1 more replies Answer Match 56.28% Hello, My DELL precision battery said that it is plugged in but not charging. I am still on warranty. I try to contact online chat tech support but cannot get through. I don't know is it because I just upgrade to window 10 few days ago. I have been using this for 1 year and nothing happen. I bought this in US but now move to saudi arabia for work. I try to call the phone number for support in saudi but no one answering. More replies Answer Match 56.28% So in recent days I have been advised by Microsoft that they cannot provide me with support resolving a windows 10 activation issue. I replaced a motherboard for one of my clients and it failed activation even after reentering the key. Everything looked as it should be to activate. I went to Microsoft for support and they refused to help me because i am a technician ..not the owner of the PC. This policy of not providing tech support to computer repairers because they are not the owners of the system is ridiculous. I am interested to know if anyone else has had similar experiences from microsoft "support" Chryptic A:Microsoft Tech Support Policy New motherboard (if it's a different model than the one you replaced) = new system according to Microsoft's EULA/ToS for Windows keys. So if it's an OEM key, new motherboard = buy a new key. 4 more replies Answer Match 56.28% I bought an XPS 8900 four months ago. I had to call Dell tech support on May 25th because it wouldn't reboot without going to the bsd. It's got worse. I tried two brand new hard drives and a new windows 10. The operating system won't load without going to a new bsd. All the machine does is loop to a new bsd. I've spent countless hours with tech support and nothing is working. I'm at a level 3 tech but I can't get a response, email or phone call. It's June 30th now. What's considered a reasonable time before something is done. Not over 30 days. Thank god I have a laptop at home. The experience has been horrible. As of right now Dell still hasn't done anything and no one will talk to me. A:XPS 8900 Won't boot & always go to bsd. No tech support! Dell only provides software support for first 30 days from purchase so if this is actually a software issue... It would help if you post the exact wording of the BSOD and maybe somebody here can help you trouble-shoot it... 2 more replies Answer Match 56.28% Hi All, I just recently got my laptop back from Toshiba. It had a shorted out the power supply. After I bought a new identical power supply it got really hot and cracked the screen. I had it on a cooler master stand with 3 adjustable 80mm fans blowing at full speed underneath it. I thought it was going to catch on fire so I moved it off the stand after unplugging it. It was very hot and when I let go of it, it got a small dent in the lid along with the cracked screen. So I contacted Toshiba's main office to see if the would either replace or repair it. I bought it in November of 2012. They sent a box to send it to them and requested I take off my thin silicone keyboard protector and send them the new power supply I just bought for about$60.00. I packaged it up very carefully as it was spotless just like when I first bought it. I did replace a hard drive that had failed prematurely with a Plextor MP3 Pro 128 gb. SSD and moved the Seagate 750 gb. hybrid as my secondary / backup drive

My credit card company matched the original warranty so it is about to expire next week

When I got the laptop back Toshiba they replaced the screen but not the lid as I requested. They also left out the rubber plugs that cover up the screws when they cleaned and reapplied the thermal paste on the CPU

Do you have any suggestions on how I can get them to replace the lid and rubber plugs as well as reimburse me for the cost of the power supply? I need to contact them Monday morning then ca... Read more

More replies

I recently made another amateur tech support housecall to help a friends friend with a computer problem. Along with a little hardware I've bundled in a small toolbox I also bring along one program on a jumpdrive - this is a little application that identifies the startup programs in the msconfig>startup menu so I remove those which don't need to be there.
What other applications are out there that would be helpful in diagnosing someones computer problems? Something I can keep on a jumpdrive and just run to give me a look at workings of someones system, perhaps identify problems...not a virus scanner, I can do that online.
Thanks,
JTN

A:tech support housecall essentials?

Here's one I use a lot. Everest it's called and sometimes on house calls especially, you have someone who doesn't have their disks, so you need drivers, but then you find "other devices" in DM and can't identify the device. Everest installed will give you that information.

2 more replies

hi,

I am about to graduate with a computer science degee, and always enjoyed tech support.
I worked as a part time sys admin for a 60 employee company for 9 months, and now
I do it as a part time thing and only have a handfull of small businesses as clients.
I would like to give it a shot as a career, and would like some advice from those altruistic techies out there.... well you all are altruistic or else you would not be reading this....

basically my question is what resources do you recommend and what tools should i have?

i am reading a big book about the A+ certification... learning a few things about OLD computers... and don't forsee a reason to pay 350 for the certification soon...

and my tools are:
a computer repair kit (screwdrivers...!)
a power supply tester
a post decoder card (just got it, still learning to make the most of it...)
Norton Ghost
Partition Magic

i feel i lack diagnositc tools
is there an essential diagnostic kit out there that i do not know about it?
i've heard of a few very expensive ones...
(i don't mind putting together a collection of free tools instead of one expensive one)

any tips from you guys would be great.
thanks.

A:question for experienced tech support ppl

Hmm, where to start.

As for certifications, the A+ is a good place to start. It might be a bit archaic, but my workplace (major IT tech support company) does the training and requires that you have it to progress, and tons of companies still regard it quite highly. And anyway, knowing about the older stuff really helps with understanding a lot of the newer stuff. So I'd go for that. Microsoft certifications don't hurt either. After those maybe a couple of linux ones, or a CCNA if you're into networking.

Your diagnostic tools are a good start. Generally so long as you've got a good set of screwdrivers you're laughing. As for software, I'd highly recommend you get some kind of bootable diagnostics disc. Two I'd recommend are Insert (http://www.inside-security.de/insert_en.html), which is a small and primitive, but potentially lifesaving bootable Linux disc, or if you're more of a Windows boy I'd strongly suggest Ultimate Boot CD (http://www.ubcd4win.com). Bit of a pain to make the disc, but once done it's invaluable, full of really useful utilities. Both of those will serioualy come in handy for systems that no longer boot. The Windows one even lets you clean off spyware and viruses. Not bad for free.

I'm sure there's many more things that you could be doing, but that's my

3 more replies

Yesterday I was called by a Windows Tech Support Scam. I am not very tech-savvy and I was gullible and allowed them to remotely access my computer. When they asked for money that is when I wised up, but that was too late. I already gave them access to my computer.

I changed my bank account passwords. I loaded my files onto an external hard drive. I plan to return my computer to its original state, but I first wanted to find out what is to stop the scammers from just accessing my computer again?

Any help

A:Windows Tech Support Scam

Hi:

Yes, it is a busy season for such scammers.
I got such a call on my mobile phone a week ago, spoofing a "legit" number in PA on caller ID.
I strung the caller along for a while.
He hung up when I volunteered to give him my credit card info so that he could "remote in" to fix my "viruses".

Anyway:
I hope you changed all your confidential info from a different, known-clean computer?

Also:
Here are a few resources:

I Just Fell For a PC Support Scam, Now What?
Tech support scams costing computer users
FTC cracks down on tech support scams
Beware of US-based Tech Support Scams

You might want to head over to one of several, busy, reputable computer disinfection fora for a guided, expert look at the system.
The trained malware helpers will know which tools to use, in which order, to check the system for hidden malware.

Thanks,

MM

2 more replies

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:

This is what the Popup said:

Quote:
""windows firewall service has been stopped due to virus/adware on your computer. please visitwww.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."Click to expand...

So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance p... Read more

More replies