Tech Problem Aggregator

Skype on a new Dell computer

Q: Skype on a new Dell computer


I am helping a friend who has a Dell Inspiron N5105 laptop running Vista Home Premium.

It was supplied only recently as part of an insurance claim settlement - she was told it had just been built for her specifically so she expected it to be problem free.

The internet works fine and she can check her email and facebook, etc - but although Skype 4.2 is pre-installed she cannot logon to the service using her ID and password, and neither can I, it just says for ages "Signing in" and eventually "Skype cannot connect to your account - for help click here" but that link doesn't work either.

She has asked for a password reset and logged onto the Skype website to complete this successfully, but the client still does the above - and the same with my own account.

Also, the screen to activate her copy of MS Office XP is corrupted (just showing as blank box!).

To try to resolve both problems, I backed up her files (only a few) and did a factory reset from the recovery partition. The Skype problem remains.

The Office activation wizard now offers to activate over the internet ... but says it can't make a connection to the server, and when I try to use the telephone method it refuses to give us a phone number to call.

I have connected the laptop to a different internet connection and the problems remain.

She tells me that her boss is also unable to activate the latest version of Office that they have too, so this isn't just a Office XP issue (which I realise is 10 years old).

Everything worked perfectly on her old computer, but of course it was stolen in the burglary.

I am at a loss to explain why this is happening with a brand new computer, especially after a factory reset. Can you help me ?

A: Skype on a new Dell computer

What security software is it running anti virus, and firewall?

3 more replies
Answer Match 48.3%

A similar story to a few other posts. Very low volume outgoing using the internal Mic in a Skype call.- Brand new XPS15 9530- Immediate upgrade to Win 10- Windows update and Dell updates applied and up to date- Audio drivers show Realtek HD Audio, Skype up to date.
Skype microphone showing very low volume even with all settings to max (+30db, 100%). Calls to Test Call return nothing or very quiet voice. Control panel, Sounds, Recording shows almost no movement in the display unless you shout or tap the Mic area above the screen. Playing with all the various enhancement options both in Control panel, Sounds, Recording and Dell Audio don't seem to have any effect. However I think I've seen "Listen to this device" and Voice Recorder work fine. A possible temporary fix is to go to Control Panel, Device manager, Sound Video and Games controllers, Update Driver, Browse, Pick and choose the generic High Definition Audio Device. This is not really a long term solution but does seem to work correctly.I'm not certain yet whether the problem is Dell hardware, Windows 10, Skype or the Realtek drivers. But more or less out of the box the combination seems to be currently broken and unusable. Please investigate and find a fix. It should not be hard to duplicate the problem.

A:New Dell XPS 15, immediate upgrade to Win 10, Internal Mic, Very low volume in Skype

I have the same problem. Please fix this Dell!
Thanks for the temporary fix!

16 more replies
Answer Match 48.3%

I have Dell venue 8 pro with windows 8.1. When I run skype, self video enlarges to show only face only, where as in my ASUS S400CA, normal video of self and others in neighbourhood. Will it be problem of software or hardware? Is there anyway to get normal video from dell venue 8 pro?

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Answer Match 48.3%

Hello, I hope someone on here can help me with this issue. Ok here it goes... I just bought this used laptop. I bought it so I could speak to friends & family on Skype. Before buying the laptop the previous owner was attempting to connect to his wireless internet connection & it would pick up the signal and then loose the internet connection. The computer seemed as if it would freeze for a few seconds when attempting to open up the Internet Explorer browser. The screen was blank and a swirling circle would show next to the pointer. Seemed as it was a bad internet connection or at least that's what he told me. After a few tries we got it connected to the internet and I bought it.

I assumed Internet Explorer 8 was crappy so I downloaded Google Chrome. The speed on the laptop really picked up and it rarely gave me any slow or freezing issues only when I used Google Chrome.

NOW... I downloaded Skype and soon after I tried using it as the laptop comes with an integrated camera. When I double click the Skype Icon on my desktop the Skype window opens for a second and closes immediately. I have to try and open the program 2 to 4 times for Skype to open and get me to the sign in section. Once signed in I attempt to add contacts & not even 5 seconds into it the program freezes. It says program not responding & a screen pops up which says Skype not responding close window. I never get to use Skype and I'm not sure if it's a non sufficient space issue ... Read more


First clean all air vents with a can of compressed air. Keep the laptop elevated off bed, couch, carpet like surfaces.

Go to the link in my signature "PC Running Slow?" follow all steps.
Update all drivers from the manufacture of the machine by model number an Windows version. Chipset, Graphics, Audio drivers.

Also follow these steps below.

Go to "Start" type in CMD located CMD.exe right click on CMD.exe then select "Run As Administrator" at the command prompt type in then hit enter...

type in Y for yes then manually reboot.
This will take time be patient. When this is done do the same as before except type in


Downloading UBCD which is in my signature.Burn the ISO Image to a blank CD using Imgburn (How to burn a ISO Image using Imgburn) burn at lowest speed. With the newly burned cd boot with the cd go to HDD>Diagnostics>The maker of your HDD (Seagate, WD, Hitachi) perform a extended and long test.

1 more replies
Answer Match 47.46%

Please DELL update the shipped Realtek sound driver for Dell Inspiron 7737 and others that have this problem to the needed version "Realtek High Definition Audio Version" instead of "Realtek High Definition Audio Version" or lower!

Finally fixed this. NONE of the solutions above worked for me. I have an Dell Inspiron 7737 that has Realtek High Definition audio. The latest drivers from DELL or latest I could download from Realtek site ("Realtek High Definition Audio Version" / "Realtek High Definition Audio Version") didn't make a difference. Skype microphone was not usable (I had to literally speak in the microphone - 1 cm away to be usable).

PREVIOUS ANNOYING SOLUTION (just in case the real solution doesn't work for everyone): previously I went in device manager, update driver, "let me choose" / "pick from available"... then selected "High definition audio" - so the generic driver from Microsoft. That fixed the problem but realtek specific things like jack sensing didn't work anymore so it was annoying. Also every now and then (when windows update happened I think) it reverted back to the broken Realtek driver and had to do this all over again or simply choose "rollback driver" once instead of update and then it would pin the driver to the generic "High definition audio" one.

SOLUTION: install this driver that is not available o... Read more

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Answer Match 47.46%

I am attempting a new installation of Skype 4.1 on a Dell Latitude E6400 with XP Pro. All goes well until the very end of the installation. At that point I get a message box with Shortcut Setup - Fatal Error During Installation

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Answer Match 45.36%

Hi everyone,
I am having a problem with the Realtek microphone in Skype.
The symptoms are as follows:
Shortly after beginning of the conversation the other party cannot hear my voice. Video is fine, the voice of the other party is also fine.
When this happens the microphone green bar in Options/audio settings will not be seen when speaking into it.
However I can hear what's spoken into the microphone in the local speakers.
I uninstalled the microphone in manager, re-installed the driver, did not help.
Uninstalled the Realtek hi-def audio driver. This helped first but then after 4 minutes talking the problem returned again.
I can see that when this happens the speaker icon in 
Control Panel\Hardware and Sound\manage audio devices\recording\microphone\microphone properties\levels
is crossed out. If I uncross it and put boost and level above zero the other party can hear me again.
This happens spontaneously, by itself. Even without Skype running, so this is why I think it might be a driver problem.
Any ideas? (please no "reinstalled driver" advice - has done so multiple times)

A:Realtek Microphone/audio driver fails in Skype on 2015 DELL Inspiron 15 7000 series

Methinks it is solved. Ran malware bytes, cleaned up stuff, rebooted.
Works now.
PS. It's my dad's computer....McAffee does not help much, especially when "you are your best antivirus" strategy is not followed :)

1 more replies
Answer Match 43.26%

Windows 7 32 Bitand Skype 5.0 new version of Skype no more freezing lost other topic. I am so happy finally skype works on Windows 7 32 Bit Home Premium

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Answer Match 43.26%

I noticed that skype has send to all skype contacts a certain link, to one contact even multiply links.
this all happens on the same day: 17th december from 14:30 -14:39.
I haven't seen any spam send anymore after that.
Skype support told me to reset my password, I did, and to download safety scanner from microsoft. they proviced me with the link.
when I try to open the link, the browser cannot load the page, it is stuck in a loop:  sometimes I see a page, but just for a second or even less, then mostly white page, and browser keeps trying to load the page. and in chrome : a  little shield symbol on the right side of the address bar says that it's trying to load scripts from unauthenticated sources. this message dissappears very quickly.
I have skype installed on two laptops, and on my smartphone (iphone).
The problem I told about, is on one laptop that has no antivirus. I did not yet checked the other laptop, if the microsoft page opens or not. but I do have bitdefender internet security (paid) installed on the second laptop.
I want to be sure the laptop that has the problem, is virusfree.
Scanresultaten van Farbar Recovery Scan Tool (FRST) (x64) Versie:31-12-2015
Gestart door Momo (Beheerder) op MOMOSONYLAPTOP (31-12-2015 17:11:28)
Gestart vanaf C:\Users\Momo\Desktop
Geladen Profielen: Momo (Beschikbare Profielen: Momo & Nora & MomoSurf)
Platform: Windows 7 Home Premiu... Read more

A:spam send in skype account to all skype contacts - cannot load page safety scan

I downloaded the safety scanner from microsoft from my other laptop without any issue.
copied it to a usb, put it on the problem laptop, a full scan and nothing found.
I realize I did had a antivirus paid version (kaspersky internet securuity) on the laptop, as I first said that it had no antivirus.
I only disabled it because it had problems running.
Now I enabled it, updated it and run a full scan. nothing found.
I don't know if skype is the cause and not a virus?  the skype workers told me that the cause could be anything (email, virus on computer).
I mostly use skype on iphone, and here I'm confused with what the skype workers said: one said that iphone can not be infected, so no need to check the iphone.
an other said: you can download an app from app store to scan for viruses, because it is possible that the virus is on the iphone.
This is really not clear anymore.

34 more replies
Answer Match 43.26%

skype runs ok in my VISTA HOME BASIC 32BIT, but icon/shortcut of skype in desktop, do not seem instead shows a small null icon, well what to do to be seen ?

A:skype runs ok in my VISTA HOME BASIC 32BIT, but icon/shortcut of skype in desktop, do

Hello Ise,

You might see if creating a new shortcut for it directly from the .exe file of Skype may work instead.

Hope this helps,

1 more replies
Answer Match 43.26%

I have 8.1. I installed Skype in my typical folders of "c:\programs" (I never install in "program files" unless program is forced to do so. All associated files should be, as they are coded, in "C:\Users\main\AppData\Roaming\Skype."My question....Will uninstalling the Metro Skype from its (memory hogging, fake) desktop affect, in anyway, my actual Skype (including logs)?Thank you.I reply as fast as I can, but it could be hours or months. Always busy.

A:Uninstall Windows 8 Metro Skype Affect Regular Skype?

Well for starters you shouldn't really install two versions of Skype on the same PC.Uninstall both, then install the version you prefer.Accept the default install location as I can see no good reason for doing otherwise.

3 more replies
Answer Match 42.84%

Skype asked me to link my account with Hotmail and then wouldn't accept my login. When i tried resetting the password, Skype said it would send the code to my phone, then to my secondary email. i received neither notification and now Skype has locked me out.

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Answer Match 42.84%

I've experienced some problems and discomfort with skype for win8:
- not able to show screen,
- terrible design,
- very slow response (i.e. when I click RMB, the menu shows up in several seconds, and I expect to see it immideately),
- doesn't understand links to skype chat like skype:?chat&blob=blahblahblah, when I click it nothing happens.

I've also tried skype for desktop, it was even worse:
- when I changed online status to invisible (i've also tried with N/A), skype stopped to receive and send messages,
- when this or another error occurs, I try to kill skype process via task manager, TM then firstly says that skype is not responding (so i am trying to kill process), after that TM stops responding as well.
So when i've tried skype for desktop i had to reboot my laptop about 5 times in a day.

Now I've installed skype from Store back, but I still need to go to skype chat.

Could anyone please help me either make skype 5.x/6.x work on win8, or enter the chat which i need?

Here's my system:

Thanks in advance!

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Answer Match 42.42%

Since this is the General Discussion section, I thought I would ask this question. The reason I am asking is that I have Skype and a Yahoo Group and I can use Skype to share my screen to help teach them or show them what to do in our software and have chats. A couple of my Yahoo Group members said that Skype does something funny to their computer (I notice that it changes my Windows settings if I have personalized them). One of my members says that her son (computer guru) said Skype hacked her computer.

I would like more information, if possible, before encouraging more Yahoo Group members to join for chatting.

Thank you.

A:Can Skype hack a computer?

I'm using it since many years and never had any problem with it, it didn't touched anything outside of itself, nor I ever heard of anyone that has those problems neither. I'm more tempted to think that there is "something else" doing those rather than Skype itself.
How did they come to the conclusion that Skype was the problem?

9 more replies
Answer Match 42.42%

Has anyone any ideas why the computer screen freezes when using Skype with webcam? Only re-boot solves the problem, but it re-occurs each time a video voip call is made to a Skype contact.

A:Skype freezing computer

Try disabling your firewall and/or antivirus software when making a video call. Also make sure you have enough memory installed since video applications are generally considered to be memory hogs.


1 more replies
Answer Match 42.42%

I have an issue with Skype. A couple of months ago I removed it, but I also always search after a removal with Agent ransack and Reg Seeker to make sure I get every bit of the removed program off my comp.

So anyways, after I removed it this way, ever since then my computer takes forever to shut down. If I click Start/Shutdown then it takes about 2-3 mins before it pops up the shutdown, restart or whatever screen. No biggie. I got used to that.

But NOW I tried to reinstall Skype to speak with my dad and when I try to download the new version it tells me it can't uninstall the old 3.5 version and then gives me a fatal error screen, both seen here:

and then this

As far as I know I have removed EVERY last trace of Skype from my computer but when I do a HiJackthis scan I get this listing:

I can't get rid of it no matter what I try and I think itis giving me issues and maybe also the reason I can't install the new skype. Just the fact that I can't get rid of it is highly suspect to me in the first place.

Can somebody please help me with this issue. Have you seen this before. I hate anything being on my computer that I can't get rid of and this is the only one ever in 4 years that I can not erase so it is really stubborn. Grrrrrrrrrr....

thanks for any input

BTW, I am running a Laptop Compaq Presarrio 2500 US with 60 gig HD, 2.6 ghrtz clock and 512 ram with Windows XP Pro service pack 2 if this helps.

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Answer Match 42%

My skype contacts are missing with newest skype and the support gives me
"Carissa M.
First, ensure that you are signed in with the correct Skype Name." 
Could anyone upload skype 6.1 or lower please... 
Also does anyone know why the skype crashes when trying to login with microsoft account on newest version

A:Skype retarded support: Anyone upload Skype 6.1

You can find 6.1 online with a quick google search, such as at even older versions:'t have version 6.3 to verify the crash issue using the microsoft log in.

3 more replies
Answer Match 42%

Ok guys I'm having an issue getting my bluetooth headset to go live within win7, specifically Skype.

Everything registers in Skype for the bluetooth, but no audio is heard or given, so I'm assuming there is an issue in the control panel some where.

I have the Jabra Go 6430, it connects to my cell phone (iPhone) & softphone(Skype) its a brand new headset that came out a couple of weeks ago & I'm really impressed with the overall quality.

The rep at Jabra said I should be able to also hear audio from WMP through it & that if I can configure the system with WMP, skype should fall into place.

So is anyone familiar with setting up bluetooth headsets in win7?

A:Help computer see bluetooth headset for Skype?

Services.msc from start menu search box. Hit enter.

Look at Bluetooth Support Service. Set it to automatic and start it too.

3 more replies
Answer Match 42%

This is a weird one. I installed Skype on my laptop in Win8 and shortly thereafter strange stuff began to happen, for instance my cd tray popped out. At the time I had no idea what was going on and shrugged it off. But then I lost the touchscreen and that bugged me. I have dual boot with Win7 and the touchscreen disappeared on there too. I tried all my old tricks to try to resurrect it booting up back and forth between Win8 & Win 7 the touch would come back for a while and then disappear. Finally on a hunch I started uninstalling recently installed programs. I uninstalled Fanspeed, no difference. When uninstalled Skype my touchscreen came back as good as new! On both OSes. coincidence?

A:Skype killed touchscreen on my computer

try scanning for viruses,
the popped-up cd tray means a program is accessing your optical drive but cannot find any disc.
why the symptom appears on W7 too? because the virus (maybe) also infect the Windows 7 drive.

2 more replies
Answer Match 42%

It is more than annoying that Skype takes all my phone numbers in my address book and on anything on my PC that appears in phone number format and converts it to a Skype link. I did not authorize this and it's ridiculous because if you are not careful when looking to copy a phone number, connects the link and starts making a call you don't want to make.

I went to the pathetic "support forums" on Skype where you can't find anything useful and Skype has no actual, legitimate customer support.

All I want to do is unsync Skype from my phone numbers on my pc but there doesn't appear any obvious way of doing this other than to uninstall Skype, which I might do because I"m disgusted with them. I'm sure there's some cooking lurking on my computer somewhere in a Skype folder that'is the culprit and needs to be deleted but I don't see where.

Originally, I sent this to the Internet forum, assuming it would be the most appropriate forum but got only one response that didn't address the issue so I figure it may be more focused in how xp interfaces with Skype.

A:Solved: Can't unsync Skype on XP computer

Hi Blindy8,

It seems that you have the callto:// option enabled. Please go to:

1.- Sign in to Skype.
2.- Click Tools > Options... > Advanced.
3.- Check Use Skype to call callto: links on the web.

Tell me if this was helpful.

Thanks for reading.

3 more replies
Answer Match 42%

Yesterday I left my computer open in Firefox and left the room for a minute. When I came back I was getting repeated system beeps and when I looked it seemed as if my mouse was moving on its own. I have used Skype one time since installing it a couple of weeks ago. I thought it was odd that Skype was among my most used programs yet I rarely use it.Anyways, when I got back my mouse kept on moving by itself so I disabled my wireless connection. The erratic mouse movements stopped. I then turned the wireless network back on, and the erratic movements started up again. So I turned off my internet, checked what processes were running, and saw that Skype was running as well as using a good portion of my memory. Another weird thing I think I should add is that the mouse seemed to go to the desktop and open a sort of hidden file. All of the mouse movements were way to fast for me to even keep up, but if I was hijacked the controller seemed to definitely have a purpose.I have since then uninstalled Skype and everything related, as well as disabling my webcam, but I am not sure if I was attacked and if I was if I have removed the threat.Here is my HJT log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:03:15 PM, on 3/1/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: NormalRunning processes:C:\Program Files (x86)\Norton Internet Security\Engine\\ccSvcHst.exeC:\Program Files (x86) ... Read more

A:Believe my computer was Hijacked (Skype Involved)

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

12 more replies
Answer Match 42%

Yeah I just got my new computer not long ago and there has been nothing but trouble using Skype. During video calls Skype freezes and locks up my computer making me have to hold down the power button to shut it off. This happens often. I first thought it was a video card issue and Dell sent me a replacement card. Still happens. I have to chalk it up to Skype not being very compatible with Windows 8. This issue only happens when on Skype. I saw there was a patch Windows update for Skype but I have it already installed. I have no clue how to stop this issue. This is a brand new Dell XPS 8700 with 12gb Ram. This kind of stuff should not happen. Anyone have any thoughts? Thanks.

A:Skype freezing up and locking my computer up

Which version of Skype do you have?.
I have windows 8.1 and absolutely hated Skype for windows 8 so i permanently deleted it (it was crashing etc and i did not like how you navigated through it) .
Now i have installed skype for windows 7 and all works beautifully.

here is how i did it encase you want to try .
Delete skype for windows 8.

go to this link and follow the instructions

job done.

This could be a last resort if you can't resolve your issue , or something to try to pinpoint if it is skype or something else.

2 more replies
Answer Match 42%

Skype message from an unlisted contact says, Windows requires immediate attention, failure to do so may result in severe computer malfunction. Message says to download patch from repair utility found in
Sounds out of line to me.
Any suggestions.

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Answer Match 42%

My sound panel in my motherboard got fried yesterday, and my friend installed a soundcard (S-PCI-6WCH) and now my friend can completly hear my computer, is there any way to disable this so he can only hear my microphone?

A:Friend can hear my computer through skype?

Do you mean Windows system sounds or actual noises from hardware?

If the latter - the MIC picks up many different background noises.

1 more replies
Answer Match 42%

I was trying to log in to Skype today, and instead of getting my contacts list after logging in, I was greeted with this strange prompt. I remember it happening before, when I last logged on to this computer(two years ago) and attempted to install Notepad++. I chose my install path, selected the options I wanted, and I was greeted with a similar window. In other words, this has happened before.
How do I get Skype to work again? If there's any vital details I glossed over, please tell me. Thank you, and I apologize for the short post.

A:Why is my computer trying to download things when I run Skype?

It might be related to Internet Explorer and/or html file association.
You can read 'File Download' Pop Up asking me to download 'chat... for further info.

2 more replies
Answer Match 42%

Recently Skype has totally locked up my computer. My only option was a warm boot. Now it's begun to shut the machine off. Not shut it down, shut it off. The first time it happened, I thought it was a brief power failure because the computer blinked completely off without warning. So I started a session in Hangouts to talk to a friend about it and the same thing happened, and there was clearly no power outage.

I didn't even get a BSOD. And Event Log Viewer won't work, even though the service is running. I downloaded and ran dm log collector and the zip files are attached below. I would be very grateful for any attention or help anyone can offer.

A:Skype and Hangouts Power Off My Computer

simply you can kill these services if not used them also choose services that which one need to be used at startup simply check all services to choose at startup

8 more replies
Answer Match 42%

I presently have one Skype account on two computers. When I go on my summer vacation with the laptop, is it possible to put another Skype account on that PC so I can communicate with family back home? Or do I have to uninstall Skype, reinstall it with another account name?

A:Solved: Can I have 2 Skype names on 1 computer

6 more replies
Answer Match 42%

I use Skype on a daily basis to keep in touch with family. Generally, I have no problems. However, any contact with my son inevitably results in my computer shutting down. Our contact can last as long as half an hour, or as little as 2 minutes, but almost always ends the same way.
This does not happen with anyone else.
There's probably a simple explanation, but if there is it escapes me.
Regards, kilnfield

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Business, Service Pack 2, 32 bit
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60, x64 Family 15 Model 104 Stepping 1
Processor Count: 2
RAM: 1917 Mb
Graphics Card: ATI Radeon Xpress 1150, 5 Mb
Hard Drives: C: Total - 104113 MB, Free - 58399 MB; D: Total - 10239 MB, Free - 6794 MB;
Motherboard: Dell Inc., 0WY383
Antivirus: AVG Anti-Virus Free, Disabled ***note*** does not show that I now use MS Security Essentials

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Answer Match 42%

Last night my mother-in-law told me that she and her daughters downloaded this new instant message program called Skype. Since then I keep getting that IE has experienced a problem and are sorry for the inconvenience. I have the options to cancel, debug or send error report. I always do the debug, but it keeps happening at different times (ie. trying to open up a program from IE, closing out a window, etc.) Here is my log, please let me know if I should get rid of this program. I didn't have any problems before I downloaded this, so I'm assuming it has something to do with it.....Thanks!!!

Logfile of HijackThis v1.99.1
Scan saved at 3:02:37 PM, on 1/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\WIN... Read more

A:Problems with computer after dowloading Skype

Assuming you have system restore turned on, restore back to a date just before they installed Skype.

I have Skype here and at work, and have had no trouble with it.


2 more replies
Answer Match 42%

Hello, up until about 2 weeks ago I was able to use Yahoo video chat or Skype to video chat with friends, no problems whatsoever. Then one day when I tried to start video chat on either program, it would make the computer freeze up. I tried uninstalling and reinstalling each program. Didn't help. So last night I reformatted my computer, wiped it clean, and this morning I installed Yahoo. With a fresh Windows install and only Yahoo Messenger running, again it froze when I tried to start video chat. What would cause this?

I have a Dell Inspiron 1535 running Vista Home Premium 64 bit with 4 GB RAM. Can anyone help me?

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Answer Match 42%

It is more than annoying that Skype takes all my phone numbers in my address book and on anything on my PC that appears in phone number format and converts it to a Skype link. I did not authorize this and it's ridiculous because if you are not careful when looking to copy a phone number, you have to wait for Skype to load as it connects the link and waste your time.

I went to the pathetic "support forums" on Skype where you can't find anything useful and Skype has no actual, legitimate customer support.

All I want to do is unsync Skype from my phone numbers on my pc but there doesn't appear any obvious way of doing this other than to uninstall Skype, which I might do because I"m disgusted with them. I'm sure there's some cookie lurking on my computer somewhere in a Skype folder that is the culprit and needs to be deleted but I don't see where.

A:Solved: Can't unsync Skype on XP computer

6 more replies
Answer Match 41.58%

I had previously plugged in an old webcam in my PC to use with Skype. But since then, even after removing the cam I cannot hear any sounds, including videos and system sounds. I can only hear them while calling on Skype. I tried uninstalling Skype and performing System restore but there is no improvement. This is driving me crazy and any help would be much appreciated.

A:Cannot hear any sound in computer unless calling with Skype.

Hello Zohash,

Welcome to TSG!

Let's see the following things.


TSG Information Utility

Download and save the TSG System Information Utility (SysInfo.exe).
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the entire text here.

Sound Properties

Press and hold the Windows key + R on your keyboard.
In the Run box, type mmsys.cpl and hit Enter.
Take a screenshot of the Playback tab and include it in your next post.

Device Manager

Press and hold the Windows button + R on your keyboard.
In the Run box type DEVMGMT.MSC and hit Enter.
Click the + next to Sound, video and game controllers so it expands, showing all installed hardware.
Take a screenshot of this window and attach the file in your next post.
Alternatively, list all hardware here along with indication of any exclamation points or question marks next to the entries.


1 more replies
Answer Match 41.58%

So last night skype kept giving me some error that it keep having to shut down and restart, one time instead of sending error report my comp did a little restart and i was kind of freaked out so i uninstalled and re-installed skype and it kept giving me an error. THEN when i logged on my comp today it restarted without me noticing ( i was busy during boot up) and i went to event viewer and it gave me this
"Error code 1000000a, parameter1 0004b014, parameter2 0000001c, parameter3 00000000, parameter4 804fad91."
I am POSITIVE skype had some dumb update and is causing this ( last time i had an issue it was an IE security update ) but I am not sure how to fix skype and get rid of this issue, and I need skype, it replaces my phone for me and my pals and it doesn't cost! I need your help!

A:Computer randomly restarting, and skype errors!

Please try FAQ skype page here

1 more replies
Answer Match 41.58%

SKYPE needs an ID (usually a Microsoft ID). Now is there anyway I can test a connection from My computer to phone or the reverse. AS I have only a single Microsoft ID I can't test this -- I don't want to wait until I'm over at someone else's house to set this up. Is there a way you can test a SKYPE video call between your own laptop and your mobile - I just want to see if the video works both ways.


A:SKYPE - testing Phone to computer and reverse

Not sure, is this what you are asking?
Skype Problems - How to Check Skype Quality

3 more replies
Answer Match 41.58%

Note: Previously posted in Network issues, and now posted here after discovering malware.

Hello folks,

I have searched and searched and have found the above problem many times but not with the same symptoms as mine.

I have been trying to fix it and may have made things worse.

This is my brother-in-laws computer. He had it at home and I think the browser was hijacked, as he installed some strange toolbar (starwon or something) and I searched it, it was malware I think, at that time he got a new computer so we just ignored it really.
Then he moved said computer to work, skype worked fine as did email through outlook, so although I had promised to try to get web working, I hadn't managed it. I had installed google chrome, but that didn't work either.

At this point, brother-in-law gets new version of office to have word 2007, and gets me to install it, in doing so, it came up with an error about a file not found on the cd (all originals with serials), I search the error, seems common, answer is to uninstall old version first, rather than attempt to update.

Of course I didn't realise that this new version doesn't have outlook on it, and so he loses all his files and now outlook express can't get his emails. It can't find the incoming server, or outgoing.

So that's were I am now. My mac works fine in his office, we are both plugged directly into wall. I can't seem to ping anything from his computer, but I'm not a tech. Just a pretendy tech.

From advice in ... Read more

A:Computer won't connect to Internet yet skype works

Bump please,
and forgot to say, no, I don't think brother-in-law has install disks. It's a Viao and everything came pre-installed as far as I know. He has no idea of course!.


19 more replies
Answer Match 41.58%

Hi Guys,

I am a newbee in that forum and I come to you because I have a very strange issue that I cannot resolve by myself despite my multiple trials and web searches...

This happens after I start my computer. The following problems occur simultaneously :
- IE11 (and Chrome) do not open some web sites (i.e. VATTASTIC => Your looking glass into the world of Vatsim that includes a map with real time information, and showing the message { is not responding}. Even I reload the page, nothing happens...
- Skype is unable to connect and shows {Skype Home unavailable}. Meanwhile and from my tablet, Skype perfectly works.
- No PDF document can be open with Adobe PDF reader XI
- More surprising, both my FreeCell and Solitaire (my favourite games) crash... {not responding}.


Even if I restart the computer 2 or 3 times, nothing changes.

While keeping the computer switched on, it goes on Sleep mode and as soon as I wake it up after some time, and for an unidentified reason, all things work again .
So those days, I do not stop my computer except if, for software update reason, I am asked to.

Is there anybody who has faced the same situation ???
I would appreciate an assistance.
Thanks a lot in advance.

A:IE, Skype, MS Games not working at computer start-up

check event logs.
check reliability settings.
diagnose memory - run form repair disk or in windows type mdsched

2 more replies
Answer Match 41.58%

I tried reading at skype community for this problem but no solution still. I'm hoping someone can help me here. My skype is on automatic update but after an update it freezes my laptop. (I dunno what update version is that). I tried finding solution and they say try to install the older version, I think I have 6.2. Then just now, I can't log in, it says my skype is outdated. Can't run the new and can't run the old. How sad.
Any solution guys, pls? I'm using skype for work, I really need it.
I'm running Win7 64b Home Premium. I think all Home Premium have this error.
Thanks in advance!

A:Everytime I open skype, my computer freezes.

Uninstall all Skype in Control Panel>Programs.

Then search for Skype listings in registry: Set System Restore Point - Create, Type regedit in Start Search box, rightclick to Run as Admin, on Edit tab type Skype into Find box, keep finding Next until you delete all Skype keys only.

Reboot PC, reinstall latest Skype as Admin.

If this fails, temporarily create a new User account to install Skype upon to see if it varies.

Go over your install thoroughly using the Troubleshooting Steps for Windows 7
to establish a Clean Boot, check System Resources for Problems/Solutions, clear repeat errors from logs, check System File integrity, etc.

5 more replies
Answer Match 41.58%

While I'm talking and surfing the net at the same time my computer completely freezes up and I have to reboot. I've used Avast to clear out my excess files, I've used windows defender to do pretty much the same thing; I've also cleaned the inside of my computer of dust. And still the same issues occurs. I'm at a loss at what the problem is. I'm also a google Chrome user. From what I can tell I've enough ram. This problem have been occurring for about a week now. I've used the Administrative tool "Event Viewer" and this is what errors pop up (-) <- is used as a separator to each issue that came up. 0x8007001f -The NVIDIA Update Service Daemon service failed to start due to the following error: The service did not start due to a logon failure.-The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: Logon failure: the specified account password has expired.To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).Please help would be greatly appreciated. I know my way around a computer, but I'm quite a novice at fixing them.

A:Computer Freezes when I use skype in conjunction with the internet

Sorry for the delay in responding.  Work, home, and medical problems all combined to take away my time.  Sorry!
Do you still need help with this issue?
Please provide these reports:
1)  Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):
2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:
While waiting for a reply, please monitor your temps with this free utility:

3 more replies
Answer Match 41.58%

Sometimes after a long wait of slugish performance a window appears that basically says that a skype script is running should I cancel it or let it run. As soon as I cancel it the computer starts working fast or normal again. This happens even when skype is NOT running. How do I keep the script from starting in the first place? I need skype so uninstalling is not an option. But when I do not need skype , I do not want the software running any scripts of any kind, because it slows the computer to a crawl. Unfortunately the window does not appear all the time, so next time I will write down the name of the script. Sorry.

A:Computer freezes or slow due to skype script

11 more replies
Answer Match 41.58%

My Internet connection has been very shaky these past few day and now it refuses to work on either of my computers except for Skype on the wireless connection of my laptop.

The main desktop is connected to the router and modem yet can't access the Internet, with a "no Internet access" sign, while the laptop says it IS connected yet I can only use Skype.

Can anyone provide me with help please?

A:Main computer can't use Internet, laptop can only use Skype

Do the same as I suggested here please. Local Area Connection does not have a valid IP configuration

3 more replies
Answer Match 41.58%

I use a laptop in Spain and use a connection which is not a landline but radio. In the last six months the computer freezes when I use the Skype and Skype plus webcam. This is really urgent as our daughter has had a baby and I want to see and speak to her. Frustrated!

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Answer Match 41.58%

Hi there. My pc's been bluescreening quite a bit as of late. this was the latest 2 crash reports i have dumped

I tried uninstalling/reinstalling both my video drivers and the webcam drivers. i dont know what else to do


A:Computer crashes during Sleep, and skype calls.

Hi Mcfreshmint.

It appears that your webcam is already having the latest driver. Support + Downloads: HD Webcam C270 - Logitech

Attachment 319944

fffff880`030af000 fffff880`03103000 lvrs64 T (no symbols)
Loaded symbol image file: lvrs64.sys
Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
Image name: lvrs64.sys
Timestamp: Sat Sep 22 00:32:17 2012 (505CB9B9)
CheckSum: 000612AC
ImageSize: 00054000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
If the BSODs continue to appear even after uninstalling/reinstalling the driver, it would be the best to contract Logitech. They might have some settings etc that may work as stable in your system.

1 more replies
Answer Match 41.16%

Skype will use 100% CPU and become unresponsive when I attempt to make a voice call. I think it could be malware, but I'm not sure. Here are the logs, and thanks a million if anyone can help!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:27:12 PM, on 11/4/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16671)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Skype\Plugin Manager\skypePM.exe
C:\Users\Simeon\AppData\Local\Google\Chrome\Applica... Read more

A:Computer runs fine until I make a Skype call

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

2 more replies
Answer Match 41.16%

Hi all I am having the above issue in my office with several PCs, does anyone else have this issue or resolution?

Break down of the problem, fixes and computers currently affected.

? PC turns on in the morning
? Logs in fine and loads up Windows 7
? PC gets IP address
? Skype loads up and connects
? Can ping and Google
? Browser doesn?t load webpages (IE, Chrome & Firefox)
? Outlook doesn?t connect to online mail server
? Restart PC (x amount of times)
o Sometimes black screen
? PC loads up and connects fine
? Once the PC has restarted and connected fine it is difficult to reproduce the problem for troubleshooting

Attempted Fixes
? Remove February Updates
? Disable automatic updates, Windows Defender, Firewall
? Group Policy disable Windows Updates
? Stop Services for Windows Updates, Windows Defender and Firewall
? Cmd - netsh winsock reset
? Cmd ? netsh int ipv4 reset reset.log

Remaining Fixes
? Graphics update/fix

Is it LAN only or does the same happen on Wifi (can test on Hamzas machine when problem reoccurs)?
We need to test the graphics fix on a PC that shows the problem

A:Computer slows down, can ping can't browse, Skype works,

Do all pc's have the same issue or only a few?
If you boot pc you can't browse webpages, or does problem appear a few minutes later?

Try: ping
Use a site you have never used since last boot! Works?

Are you using a proxyserver?
Skype keeps working all the time?

9 more replies
Answer Match 41.16%

Alright, so I've got a problem. I'm new around these parts and things are getting dicey and frustrating for me. I'm running a Toshiba satellite lap top, I've had it for about a year now, an older model that I got around last Christmas actually. I use it primarily to video-chat with my fiance for a few hours in the evening over Skype and for my work, graphics artist, running Illustrator and Photoshop, both the latest versions.

I've had a few problems with it before, I think that I mistook them for a virus though. I had reformatted it before back to factory standards, but now the problems seem to be back. I thought that they were simply the laptop over heating, but I get them even when I'm using a lap fan, so I doubt that is the problem really.

What the issue is, it keeps seizing up randomly - largely while I'm running Skype, but that is usually when I'm on the computer. I can often tell that its
going to because Skype won't let me access the control panel video chat interface while I'm in it. Then the person that I'm talking to, their feed will die so that I can't see them at all, freezing in place, but they can still hear and see me just fine. I've noticed that while its doing this, I'll also loose control of the task bar, so I can't control the volume or access the start menu.

I've also had roughly four blue screens that I can remember, generally while I'm Skyping - this is what made me believe that i... Read more

A:Blue Screens, Computer Freezing and Skype Acting Up

Hello PanzerWarrior,If we could gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.1. ) Please follow this link: BSOD Posting Instructions Windows 8 - Windows 7 - Vista.Follow all instructions with the exception of:Create a new thread HERE and attach the file(s) after step 4Note: Both files of Step 1 need to be in the Documents folder.2. ) Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger. For a listing of free File Sharing websites see: you may use a link to the file in your next post.3. ) In addition: To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.Click, Copy to Clipboard and paste this address into your next post.

3 more replies
Answer Match 41.16%

Hi.. This is my first post.. so if I am posting in the wrong area I apologise.
I hope youcan help me sort out at least 2 issues withmy PC.
1. I keep on getting messages from security.monitor on Skype that I have a problem with my windows security. This is a fairly recent problem ie about 3 weeks old.
2. Prior to this my PC regularly locks up, including skype. Internet Explorer can be the worst culprit. and the CPU usage percentage shoots up to 100% even when there are no applications running... The only way out is to restart the PC..

The PC is new ( 6 months old) .. and has Windows XP. I am running Norton security, spywarebot ( the paid for version.. although I did remove it yesterday.. thinking that was causing some issues), plus the free versions of avg 7.5, avg rootkitfree, and spyware doctor.. all of which tell me that everything is ok. I have 67 processes running...

I hope someone can help me sort this out..

Many thanks

A:SLOW Computer.. and Skype Security.monitor warnings ?

10 more replies
Answer Match 40.74%

So over the past 2-3 weeks I kept noticing that my battery kept dying even though I would shut it down (yes window > shutdown) the computer with a full battery. The next evening I would power up and see that the battery was at 20% from full charge. This is a BRAND NEW as in <2 months XPS 9550. I checked my event log and WHAT THE H@#$??? It is absolutely filled with Dell Foundation Service and Dell Product Registration events all saying  " Power event Handled Successfully by the service." Clearly it is not.. The stupid things run every 10 seconds. So when I think I am powering down my computer, it is being blocked by these services and actually just going to sleep... but it actually isn't sleeping. Its waking up every 10 seconds. Can anyone PLEASE help me determine the issue. Apparently according to update service everything is up to date. 
Dell XPS 15 9550 Win 10 Dell Foundation Services vers 3.1.330 DFSSvc.exeDell Product Registration  vers 2.2.38 PrSvc.exeDell Update Service vers 1.8.114
Log sample: (note the time... yes i was asleep) 
Information 5/21/2016 6:42:06 AM Dell Product Registration 0 NoneInformation 5/21/2016 6:42:06 AM Dell Foundation Services 0 NoneInformation 5/21/2016 6:41:56 AM Dell Product Registration 0 NoneInformation 5/21/2016 6:41:56 AM Dell Foundation Services 0 NoneInformation 5/21/2016 6:26:31 AM Dell Foundation Services 0 NoneInformation 5/21/2016 6:26:31 AM Dell Product Registration 0 NoneInformati... Read more

More replies
Answer Match 40.74%

I have a Dell Inspiron 1520 laptop with Windows Vista OS. I have a Dell 926 printer interfaced to it via USB. Printer driver is installed and the printer does communicate at times with the computer and does a good job printing. However, intermittently when trying to print a document I'll get a message on the computer that says that communication has been lost and print job failed.

I've checked all connections to make sure they are solid and no debris that might cause this.
That has not corrected the problem.
The other thing that happens is that the document I want to print will stay in the print queue/spooler and if I shut the computer and printer down and restart both it will print the job. And it may continue to print jobs but it's just a matter of time.

Needless to say this is frustrating. I can print several jobs in a row with no problem and then I'll get this "communication has been lost between printer and computer". And I have to go thru the procedure above to get the last job printed.

My wife doesn't understand how this works and will try to print the same job several times with the commo problem and then complains when it won't print.....and then they all print when the above procedure is followed.

Any ideas what is going on??? Any fixes??

More replies
Answer Match 40.74%

The short version of my question is exactly what the topic says-- Can I install a Dell-provided OEM version of Vista on a non-Dell computer?

But, here's the wordier version giving context, if anyone's interested.

About 10 months ago, I guess, I got a Dell Vostro that came with Windows Vista Home Basic. However, I had no interest in Vista (because I already had a Windows machine) and the very first thing I did was install Ubuntu on it. I still have the Vista reinstall disk, though, which, to my memory, hasn't been used.

Now I'm planning on getting a barebones system and upgrading what I see fit. For the time being, I'm going to use the Windows 7 RC, but I'd like to get the uber-great upgrade deal that they're having to pre-order either the Business or Home Premium version upgrade. So, to do that, I'd need an XP installation or a Vista installation. Is there any reason, legal or software-related, that I wouldn't be able to install Vista using that disk that came with the Vostro?

I heard somewhere that sometimes if you try, it'll say something like "This is not a Dell computer, you evil, evil person" and refuse to install, so I wanted to make sure before I pre-ordered the upgrade. I don't want to get the upgrade and have nothing to upgrade, of course.

A:Solved: Can I install a Dell-provided OEM version of Vista on a non-Dell computer?

7 more replies
Answer Match 40.74%

I've been having an issue since having my computer fixed/formatted over winter break in which I get a black screen and a repetitive spamming of whatever sound was playing (like a stuck record or something like that).

Quick Info: Using Vista with SP2. I believe that I have the most recent video drivers (I certainly tried to install them anyway). I'm using a dual-monitor display (laptop and monitor). All of my dxdiag info is attached.

I run into this issue without fail about 5-10 seconds into anything that, from what I can tell, is both video intensive and interactive.

For example, I can watch videos and movies without any issue, but I can't run any games or Skype. I've tried my old Warcraft III CD, Gunz the Duel (demands very little of the system), and Skype. However, I can use video chat through other services (AIM, Digsby).

As far as past capabilities go, I used to be able to run games like World of Warcraft, Age of Conan, etc. without any issue. I've exhausted my technical knowledge trying to figure this out so if anyone can help, I appreciate it.

Also, regarding the video drivers. I tried a few times to update them, but I'm not sure if it ever worked. The change was never reflected in my dxdiag.

More replies
Answer Match 40.32%

Two months ago bought a Dell 8900 from Best Buy. After 20 days, it would not start, same with the next 8900 replacement... only fewer days. The first gameware as a replacement did not start at all. The Alienware Aurora worked beautifully for 3 days and then would not start. In the 8900's,,, got the blinking amber lights on the start button. Tech is coming to replace motherboard. What the heck is happening? Could it be the monitor... or the external hard drive or what? Come on Dell,,, what's up? I have a Dell XP Laptop as a back up using the same external hard ddrive.

A:Dell 8900, Gaming Computer, Dell Alienware Aurora

There is a power issue with the external hard drive.

2 more replies
Answer Match 40.32%

Not so much a software support question, but this is the best I could figure it'd go into... but if I have an Office 365 subscription that includes 60 minutes of Skype calling a month, do I still need to purchase a Skype number so people can call me and for people to know who's calling them?

I tested it out as it is right now and when I call my dad's phone, says "Unknown caller."

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Answer Match 40.32%

I have tried everything imaginable to get rid of these two.  I can delete Skype via 
control panel, but it comes back and re-installs itself.  
Click to call will not go away.  When I try to use the control panel I get a message that 
says, "close Chrome browsers to uninstall".   I've tried doing that and still get that same message.
I've even uninstalled Chrome and re-installed it with the same result.
These two are like a bad dream.   
Any help with completely deleting both would be appreciated.

A:I can't get rid of Skype or Skype Click To Call!!

If you haven't followed the instructions given in link below....try that.
How can I completely uninstall and then reinstall Skype for Windows desktop?
You can also try using Revo in Advanced Mode to remove Skype.
Download Revo Uninstaller Freeware

3 more replies
Answer Match 40.32%

I have both on my Windows 10 pc and only Skype Preview seems to actually work. What's really weird is I can't find much about either online, so I'm not even sure if Messaging + Skype is being continued or even still functional. Does it require a companion phone app to work? (I use Android). Messaging + Skype can't seem to find any of my Skype contacts while Skype Preview can.
Just really confused on how barebones and non-functional this all seems, even after some Googling. Can anyone shed some light for me?

A:Skype Preview vs. Messaging + Skype

Messaging + skype has been discontinued. Everything will be focused on Skype Preview now
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

1 more replies
Answer Match 40.32%

I have always used Skype for Desktop and only recently found that there is a Skype Modern App on my system.
From what I have read it would seem the best plan would be to ditch the App and just continue with the desktop version.
Have there been any recent changes that would make the the Modern App a better solution than the Desktop version?

A:Skype for Desktop vs Skype Modern App

They have updated it recently so it doesn't continue to ring even when you have answered the desktop version which is why I uninstalled it in the first place. This means in theory you could install both and answer whichever you felt like at the time.

I prefer the look of the desktop version personally so I never re-installed the Modern App version.

19 more replies
Answer Match 40.32%

My computer has been running very slow for the last few weeks. It is especially slow when running firefox. When I run IE, I have a pop-up that comes up after about 5 minutes that says that the 'Skype IE Plugin Version' has failed and then freezes the program, the pop-up also included a reference to this file: 'ntdll.dll'. Also I have noticed that a new yahoo! toolbar has been added to all of my broswers that I can't get rid of. This all started when I downloaded a FLV player a couple of weeks ago. Thanks for any help you can give me. Here's my log:

Deckard's System Scanner v20071014.68
Run by Jason on 2007-12-20 00:16:38
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
38: 2007-12-20 07:16:44 UTC - RP237 - Deckard's System Scanner Restore Point
37: 2007-12-20 03:01:23 UTC - RP236 - Removed SUPERAntiSpyware Free Edition
36: 2007-12-20 02:58:47 UTC - RP235 - Removed Symantec AntiVirus
35: 2007-12-20 00:28:38 UTC - RP234 - System Checkpoint
34: 2007-12-18 23:27:32 UTC - RP233 - System Checkpoint

-- First Restore Point --
1: 2007-11-19 12:13:07 UTC - RP200 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

-- HijackThis Clone ---------------------------------------------------... Read more

A:Slow Computer-Skype IE Plugin Version, ntdll.dll, yahoo! toolbar

bump, please

6 more replies
Answer Match 40.32%

Was given a Dell Optiplex 360 that I found out after getting a nasty virus had a bootleg XP OS
I also did not have any disks with it. I had older disks for a Dell 4600 that I used to wipeout the hard drive and install the new OS. Everything works fine except that I can not load any of the drivers from the second disk, (it was a 3 disk series)
thus at least at this point not able to connect with my cable internet. Cable people told me I needed the drivers.Any suggestions or can it just not be done.
Thanks, Al

A:Loading Older Dell OS To Newer Dell Computer

You will have to go to the dell website look under support and then drivers and downloads for your model of computer.If you use the service tag number on the computer it will make sure you get the correct ones you need. For future reference so you wont have this hassle again burn all of the drivers to a cd so you will be all set the next time.

2 more replies
Answer Match 40.32%

Dell Audio doesn't work on my Dell computers but Realtek does. Why is Dell Audio on my computer if I can't get it to work? It looks like a better program with far more features.

More replies
Answer Match 40.32%

I have a Dell Inspiron 530, XP PRO, SP3, about a year and a half old. Almost since I first got it, every few months or so, when I boot up it hangs on the Dell screen. When I turn it off and reboot, it is fine. I use Rebit to back up everything on an ongoing basis and have an extended warranty from Dell. Is there anything I can do about this, or should do? Thanks for your help.

A:Dell computer occasionally stuck on Dell screen

I would run a memory tester

Download the prebuilt ISO, burn it to CD as an Image, boot from that CD and run the memory test for a couple of hours or overnight to stress test the memory.


3 more replies
Answer Match 39.48%

My battery for the above computer has expired and needs to be replaced but I do not know who sells replacement batteries XBT9E1 or compatible ones.

A:How do I buy a battery for my Dell computer Mod. Dell DE051

I believe the replacement battery you are after is a CR2032. If in doubt take the flat battery to your electronics store and ask for the equivalent. They're not very expensive.

3 more replies
Answer Match 39.48%

ok I have windows XP On Both Off my computers but my other one has a dell monitor and I've tried to get it to work so many times I got lucky I think twice first time it worked but then I shut it off for the night then I had a hard time to get it to work but I finally did and after that I can't get it to work it keeps saying to set it up through the disc drive I think I haven't turned it on for a bit I'll have to check it,
but can anyone help with what I said?

A:Does A Dell Monitor Work With A Non-Dell Computer?

12 more replies
Answer Match 37.8%

Can anyone suggest a way to get a dell 770 printer to work on a non dell win98 system?

My friend was given the printer from his friends, but it's a dell and it's pretty muh brand new so he doesn't want to throw it away. It's also better than his current printer

Anyway, he uses the dell install disk but once it begins and runs the setup app it gives a message akin to pirating. Saying something like -this computer does not support dell , or something like - this computer is not a dell.

Can anyone offer advice. I did a search on google and dells' site and here.
I couldn't quite find anything that might lead me to an answer..?


A:dell printer for non dell computer??

16 more replies
Answer Match 37.8%

I have connected my old Dell printer AIO 924 to my new Dell XPS 8500. I can't seem to figure out how to scan. I had no trouble with my old computer, but can't scan since connecting to my new XPS 8500. Can anyone help me please? Do I have to get A new driver? If so, where do I get it? Thanks for any help you can give me.

A:new Dell computer/old Dell printer

6 more replies
Answer Match 37.38%

I don't understand what are the benefits of using UWP vs desktop apps (like Viber and Skype) and having two versions installed on my PC seems a bit strange.

A:Should I use Skype UWP or Skype Desktop app on my PC?

The future is the UWP app. It will be replacing the desktop app. Benefits are notification integration and security.
I would go with the new app. It appears to work well here as a preview, and only expect it to get better.

2 more replies
Answer Match 37.38%

I have been using Skype paid calls for business usage and have huge problems with the Other side not hearing me well or at all. It used to work OK but now I have to restart hub or reconnect or just wait . This is for calls to International. If I call skype to skype it is OK most of time. My provider BT has checked all hub settings and network seems fine. I am about to give up on skype to non skype as a business option and the fact I am spending good money and cant get instant support really doesnt help. I am out of ideas
Using Vista with Broadband wireless hub and have good connection with other devices.

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Answer Match 37.38%

so is there any differenced between thses two and I nedd both of them?

A:Do I need both Skype app and Skype for desktop?

Unless you are on an RT tablet I would just use the desktop version, from the reviews the app is not very good, perhaps after some future updates it will be better.

5 more replies
Answer Match 36.96%

I hope youcan help me sort out at least 2 issues withmy PC.
1. I keep on getting messages from security.monitor on Skype that I have a problem with my windows security. This is a fairly recent problem ie about 3 weeks old.
2. Prior to this my PC regularly locks up, including skype. Internet Explorer can be the worst culprit. and the CPU usage percentage shoots up to 100% even when there are no applications running... The only way out is to restart the PC..

The PC is new ( 6 months old) .. and has Windows XP. I am running Norton security, spywarebot ( the paid for version.. although I did remove it yesterday.. thinking that was causing some issues), plus the free versions of avg 7.5, avg rootkitfree, and spyware doctor.. all of which tell me that everything is ok. I have 67 processes running...

I also end up with cascading windows.. when i try to move a window out of the way .. similar to the way cards fill up the screen on successful completion of a card game !

My hijackthislog is posted below:
Thank you...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:18:22, on 18/09/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.e... Read more

A:SLOW Computer.. and Skype Security.monitor warnings ? copy of post security thread

Please could someone help me sort out if there is a problem here.. I apologise if I am coming across as impatient.. but not sure what the protocol is on originally I had the log posted in the incorrect place...
Many Many Thanks...#=

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Answer Match 36.54%

i have tryed to log in to skype to day but all it does is log in for ages then come up with an error "skype can't connect" i have tried everything to fix it but nothing works. i have uninstalled it, restarted pc, restarted modem. i can connect to everything else but skype and it was working earlier today.

A:skype error "skype can't connect"

no one gonna help -_-

9 more replies
Answer Match 36.54%

I have a two year old Dell PC with Windows 7. I got a virus in my computer that by phone and computer takeover Norton located in my MBR. When they cleaned it my computer will no longer boot up. Norton worked with me for three days on the problem but we were unable to fix the computer. I followed other web sites and repaired my MBR but it still will not boot up. I tried System Repair, Check point, Image, and Dell system restore and all failed. I have tried to use the Windows install CD and all I get is a black screen with a flashing cursor and then after 3 minutes the compute attempts to boot again and fails. I tried everything to try and wipe the drive from C prompt and it will not let me. I have very weak computer skills but I can follow directions and I have wiped a previous computer I owned. (I confirmed that my CD drive is working) I also should mention I have a second hard drive on my computer that I backed everything up to.

A:Dell Computer PC will not load Windows install CD from computer crash

See if you can reset the BIOS hardware/software connections and then clear the CMOS to access your Windows 7 install disc.
Resetting hardware/software connections in the BIOS and clearing temporary memory of corruption:Shut down and turn off the computer.
Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
"Remove the computer from any port replicator or docking station, disconnect
cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
Hold down the power button for 30 seconds. This closes the circuit and ensures all
power from components is drained to clear the software connections between the BIOS
and hardware and clear any corruption in the temporary memory.
(If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
and mouse should suffice and be the only peripherals reconnected.
Turn it on to reinitialize the software connections between the BIOS and hardware

Clear the CMOS:Use your system manual to find instructions for accessing the BIOS...
In the BIOS, go to the EXIT screen...
Choose load setup/optimized defaults... Read more

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Answer Match 34.44%

Since June-ish i get no audio in any games, Youtube, Twitch, etc. I get audio on skype but thats it. I checked my device manager and it says all audio devices are working properly. I checked for driver updates and found none. I have a Dell XPS 8700. Thanks

A:no audio on computer, only audio on skype

Is the "Speakers" (the PC's sound chip) set as the Default Playback Device?

Go to the Sound Panel, Playback section. That is where you set the default Playback Device.

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Answer Match 34.02%

I just wanted to know about how to reload my computer because i forgot the password and user name. I also wanted to know , my adobe reader want work it keep saying it ecountered a problem and it must shut down sorry for inconvenience. send report to microsoft. I need it to pull up important pdf files to read.

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Answer Match 33.18%

Started complete restore by symantec windows, only partly done. The screen says(loading PBR for descriptor 1 Done. Starting Windows 95... Only thing I can do is turn computer on and off. HELP. jhaas41

A:dell computer

and welcome to the Forum

What model is the Dell?

Why was it only partly done? . did it stop?

What caused you to try the restore?

Starting windows 95??? Did it have win95 loaded?

1 more replies
Answer Match 33.18%

My computer stopped working giving me a black screen and everything and when i entered Safe Mode and uninstalled the Video Driver for my Geforce my computer started working again but when i reinstalled the driver my computer suffered the exact same problems and ideas how to fix this please

A:My Dell Computer

Which graphics card and driver are you trying to use? Have you tried older or beta drivers with your GeForce?

3 more replies
Answer Match 33.18%

I got a dell computer running 512 and about 150 hdd. i switch hdds and cleaned the old one. well when i get to install windows vista or xp it says this blow in this picture:

then i cant boot anything up. I have NO FLOOPY it didnt come with one. so i thought i could install and boot from cd but i was wrong. i dont know if there a reformat the bios or something please help.

computer picture:

my dell computer didnt come with a floopy disk.

A:Dell computer Help

Have u looked in the BIOS and mad sure the CD is the first boot device, this should be installable (changeable) in the BIOS, altho your BIOS might not have that option, and u can leave it that way as it will not mess up anything. Once u boot to the Windows CD u should have options to format or anything u need to do.

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Answer Match 33.18%

I would like to install a new video card for my dell machine. Here is a list of my specs...

Dell Inspiron 531s
Windows 7 32-bit
Power Supply Unit: 250w
1 PCI-Express slot

Current Video Card: Nvidia GeForce 6150SE nForce 430
(motherboard gpu)

Here is the GPU I'm looking at: - SPARKLE SFPX95GT512U2L GeForce 9500 GT 512MB 128-bit GDDR2 PCI Express 2.0 x16 HDCP Ready Low Profile Ready Video Card - Desktop Graphics / Video Cards
I am concerned about the weak power supply and the motherboard GPU interfering.

Should I be considering a external power booster?

I would love to hear your suggestions.

A:New GPU for Dell Computer

I would look at the power supply and see if a normal size new power supply would fit into that case, if not I would "re-case" the whole machine when I add the new video card so I wouldnt have any power issues.

5 more replies
Answer Match 33.18%

my dell computer keeps cuting it self off i have cleaned the fans and my monitor is not picking up now.and it is still shuting off.please help?

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Answer Match 33.18%

Hi, I am new to this forum and not a brain on computers. My question is my flat screen goes black after I boot up. it shows the dell logo and than xp but than after that it goes blank. The computer is running in the back round. I could boot in the safe mode, but that is it. I need to know what has happen and how to fix.

A:Need help on dell computer

In Safe mode, go to Device Manager or Add/Remove Programs and remove the Display driver
Go back to Normal mode
Go to Dell support drivers page and download your updated video card driver

3 more replies
Answer Match 33.18%

I have a dell inspiron model 3276 computer. If any one has a dell computer I have a question for them. I have two sound ports on the front of the computer and 3 at the top of the computer one of those in the back is a line in(?) can you tell me what the three on the back does and the two on the front as well.

In the past I have been able to copy music from my external cd player to the line in on the back of the tower.
For some reason this is not working, so if someone can give me information on my problem would appreciate it.

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Answer Match 33.18%

i recently bought a dell desktop but i cant use the right side of the keybord to type numbers also on the desktop when u double click on an item nothing happens any suggestions?

A:dell computer

10 more replies
Answer Match 32.76%

I can buy from a friend a used Dell computer which has been refurbished for $430.00. I probably would put in an SSD. Is this a good deal or something to avoid?
It has Win7 HP but I probably could talk them into Win7 Pro.
PROCESSOR Intel- 17-920. 2.66. 8MB. BLM, DO
Card, Graphics, 512, 4350. M1 13
Dual In-line Memory Module, 2G""1066, 256X64, 8, 240, 2RX8
Card, Wireless. Network, DW1525, Full Height
Dual In-line Memory Module, 2G""1066, 256X64, 8, 240, 2RX8

A:Used Dell Computer. Bargain or something else?

You might be able to get a better barebones deal at with there holiday sales this weekend - Daily Deals on Computer Parts, Laptop Computers, Electronics, Digital Cameras, Unlocked Cell Phones and more!

9 more replies
Answer Match 32.76%

I have a Dell Inspiron 1200 Labtop with window vista installed, My labtop has a VGA connection, and i am trying to connect my vga to my 32 inch flat screen TV but when i connect my tv says no signal.
please help.


A:Dell labtop computer

Many Laptops allow you to switch the video.
Mine allows Panel only, VGA only, or Both.
Look for a Function key combination to switch it. My Dell uses FnF8

1 more replies
Answer Match 32.76%

I down loaded Windows 10 PRO two days ago upgrading from Windows 7 PRO which was running fine. I made no changes what so ever and now I cannot get the printer or FAX to communicate with the computer. Any suggestions on how to solve this problem would be greatly appreciated.

Bud Rose

A:DELL 968 AIO - Communication not available with computer

Yes. Goto the manufactures web site for your printer and download windows 10 drivers and run the install. Do the same for the modem that you were using for fax, and make sure it shows up in the device manager without a yellow exclamation point, and then make sure the Windows Fax software is installed.

1 more replies
Answer Match 32.76%

Have a Dell 410 XPS with vista that I would like to reformat. What is the proper procedure for reformatting both the C and D drives. My reinstallation disk has more options than the reinstalation disks that came with my old Compaq(it had 2 cds and no otions). The manual that came with my computer is rather vague about this. I know this can be a long drawn out affair, and have backed up all my info and would like to clean my computer out and bring it back to like it was the day I got it. Yes I do have some major issues with my computer that requires me to reformat, mostly caused by me.
thanks mike

A:Reformatting A Dell 410 Computer

I did a Dell today that used F8 to access the recovery partition. That should be the quickest way to reformat your Dell and will leave the recovery partition intact (along with the Tools partition if you have one).

If you'd like to get rid of all partitions, then you'll have to delete the partitions and create one partition to hold everything. Then you can install Vista with the Operating System, Drivers, and Utilities disks that came with your Dell.

Personally, I'd go with the first option above - it's quicker and you won't have to install all the drivers and applications.

1 more replies
Answer Match 32.76%

I wanted to buy a bigger case for my computer so I can upgrade my psu and get a full size graphics card will my motherboard fit inside any standard case?

A:New Case For Dell Computer

It should...but we need the specific details of you Dell PC. If you would fill in your system specs in you profile area then we can get a better picture of your needs.

8 more replies
Answer Match 32.76%

I am having problems with this laptop. This computer crash, so then I Installed the original version of windows vista CD that came with this computer. The problem is that it won't let me install windows updates it shows an error code 8007001f, and also it won't let me install anti-virus programs, flash player or any other important programs. I installed some of this programs on my usb pen drive but it didn't work. I also loaded all the drivers and updated them. I have never had a problem like this. I did a scan on this computer with windows defender. it scanned the computer for about 1 hour, and 1 trojan virus came up and it was deleted. I also did safe mode with internet but nothing has help. Please help!


A:Dell Laptop computer

you could try this

3 more replies
Answer Match 32.76%

I think my Dell Vostro must have a proprietary block to cloning to a non-Dell machine. I have tried spotmau, Macrium,Aeomei, Microsoft and maybe another. I can get the clone to load on the new machines hard drive, but I cannot get it so I can access it. Is there any way to overcome this? I have tried it on an Asus and Sony computer.


A:Cloning a Dell Computer

you cannot use a clone from a dell computer to another. It violates manufacturers oem license from microsoft. besides different computer, different motherboard, different drivers. windows would have to be reinstalled if it was a legit transfer.

2 more replies
Answer Match 32.76%

So, I lost my windows XP disk long ago...I was curious if it was possible for a Dell computer (We got it around 04 or 05), would be able to use a windows 7 disk?
If there are other factors that would decide that let me know. xD

A:Can a Dell computer from 2005....

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Answer Match 32.76%

I am still having problems with this computer . I cannot download updates and i get an error code (8007001f)
(a device attached to the system is not functioning) please help I have tried every thing i can think of. please help!again


A:Dell laptop computer

You already have a thread started here for the same problem? Only on thread allowed for same problem.

Use this thread....

2 more replies
Answer Match 32.76%

Logfile of HijackThis v1.97.7
Scan saved at 2:52:05 PM, on 7/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Digital Line Detect\DLG.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\Program Files\Web_Rebates\WebRebates1.exe
C:\Program Files\Web_Rebates\WebRebates0.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jeannie\My Documents\Download\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Read more

A:HiJackThis for my Dell computer, please.

PLease follow the directions below:
Download the programs below, make sure they are updated, and when they are all downloaded, boot into safe-mode by restartibng your computer and continually tapping on the F8 key. It will prompt you to open in safe mode. Once you are in safe-mode, run the programs below, as well as the other instructions.
Download AdAware 6 181 from here:
Before you scan with AdAware, check for updates of the reference file by using the "webupdate".

Then ........
Make sure the following settings are made and on -------"ON=GREEN"
From main window :Click "Start" then " Activate in-depth scan"

Click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

Go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and tick "Automatically try to unregister objects prior to deletion" and "Let windows remove files in use at next reboot"

Then...... click "proceed" to save your settings.
remove anything it finds. when you are done, please go to and download Spybot 1.3 ... Read more

1 more replies
Answer Match 32.76%

Help I have a dell inpsirion 5559 BIOS Revision 1.0.6 and I restarted the computer but then it had said it failed so I pressed cancel now my computer turns on and only gos to the dell logo and repeats the whole dell logo screen again I already took the 3 hour test it says its fine please help

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Answer Match 32.76%

Good evening, I tried to help a friend out, unfortunately, I ended up messing up his new computer from Dell.
I deleted all drives onhis hd and repartitioned using PM7 and when I try to load the OS, it just shows and inderneath a message,
then the cursor just blinks.
Any way to fix this? TIA for any help in this matter.

da nerd

Feel this will be better served here.

A:partitioning a dell computer

Quick question. If this is a fresh install, Why use partition magic?

1 more replies