Tech Problem Aggregator

Cannot access support.microsoft.com

Q: Cannot access support.microsoft.com

I cannot login to support.microsoft.com page, also I cannot access the "Microsoft Knowledge Base". I always get the error message: Internet Explorer cannot display the webpage. I run "Network Diagnostics for Win XP" and I got the message:"Windows did not detect any problems with your internet connection over HTTP and HTTPS, but was not able to make a successful conection over FTP. The most likely cause of this problem is that firewall client running on your machine is blocking the necessary FTP ports".
NOTE: In Advanced tab (in Internet Options) the "Enable FTP folder view" and "Use passive FTP" are checked. I use the Windows Firewall (on (recomended)) in Win XP Pro SP2.

Please help

A: Cannot access support.microsoft.com

Hey, You could try an alternative firewall, i used to find windows firewall to be quite overly obtrusive... my advice is Comodo Firewall Pro (its freeware)... But if you dont want to go down that route then i dont know what else is going on (you can always just try disable windows firewall and see if it [temporarily] fixes the roblem)...

Cheers,
Jamey

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Answer Match 63.42%

I am on XP 2002 with Service Pack 3 and current updates. For a few months, if I click on Microsoft Help and Support, I get the front page but if I try and click on any of the links, I get this message:
The page you are trying to view cannot be displayed. This may be because:

If you are trying to view this content over the network, there may be network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Any suggestions on what I can do?
 

A:I can't access Microsoft Help and Support any more

follow advice here and post the logs those programs make
 

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Answer Match 62.16%

Okay so this is a pretty long story. Anyways I needed C++ Redis 2015 for a program for school to work, It kept failing so I went through the trouble shoots, repairing, deleting, reinstalling, repairing all previous C++ redist versions, restarting computer etc etc Then I went to the next trouble shoot which was to update windows. It would not update even after running the update reset tool and cc cleaner and at this point I was fed up and contacted Microsoft.
After about three hours of the techie screwing around in my pc she says lets try updating to win10. I say fine as long as I can downgrade back to win7. It upgrades, windows updates are working but god win 8/10 on a non touch screen sucks. So I almost immediately switch back to win7 after confirming that windows updates are working and C++ redist 2015 would download without fail. But apparently the techie deleted my catroot folders at some point into her troubleshooting, I stopped paying attention after like 2 hours. This of course corrupted my bios. Which gave me the amazing 0000000X6 Process1_FAILURE_INITIATE BSOD
At this point I had been up like 20 hours and stopped using my brain, she recommends I get into bios and switch the boot options to my Disc Drive and reinstall windows which I knew I wasn't going to do because I have like 100 hours of school work including my dissertation and thesis and 80% of my group project on it and am not willing to lose it. And here lies the problem, after my frustration and exh... Read more

A:Cannot access bios after microsoft tech support

Maybe these tutorials can help:
Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
Fast Boot - Enable in UEFI Firmware Settings for Windows 8 and 10 - Windows 10 Forums

If you can't start Windows or get into BIOS, you could try resetting BIOS by removing and reinstalling the CMOS battery,
Some motherboards also have a hardware reset option, so you don't have to remove/reinstall the CMOS battery.

Your specs show you have a Desktop PC, getting the PC manufacturer or motherboard manuals might help you with BIOS and CMOS reset instructions.

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Answer Match 60.48%

I got a pop up that was loud and wouldn't let me close it saying, "your computer has been infected call Microsoft" and I did because I turned it off and it was still yelling st me when I turned it back on. I gave the tech remote access and he said I had a tiny something trojan virus. Well I didn't fall for paying, got off the phone, held power button down and turned computer off. Am able to use it fine now with no more warning but am I safe after giving the remote access? I was on the phone for about 30 mins while he was going around to different areas in my computer telling me what all of the "problems" were.

A:Gave remote access to a "Microsoft tech support" am I safe?

It wasn't Microsoft, it was a scam.   I suggest you have a look here and create a new post asking for assistance to ensure your computer has not been compromised .

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Answer Match 54.6%

For example http://support.microsoft.com/kb/3021917 takes me to https://login.live.com/login.srf?wa=...1033&id=288908
I have checked it in Windows 7 64 bit fully patched and tried Firefox and IE11 and also on another computer running Windows XP also fully patched
I ran a full virus check with Kaspersky and Malwarebytes which didn't flag anything up
However my Windows 7 machine is dual boot with Vista which is way out of date as I never use it and trying in Vista it doesn't redirect but takes me to the support site
I have tried starting in safe mode with Windows 7 and that didn't help neither did removing all relevant cookies or disabling Kaspersky

A:Can't access support.microsoft.com without login at login.live.com

Hi and welcome to SevenForums,
Are you looking to upgrade to win-8 or 10 on this machine ?
That particular update is an interesting one,
Pretty much a snoop "if you will" to access and send info back to Microsoft about your machine.

Are you connecting to the internet wirelessly ?
You can always try No add-ons by typing that in the start menu search box to test.
Cheers.

3 more replies
Answer Match 46.2%

Hello all.

I recently contacted microsoft via an online form @ https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts

Basically I moved my domain to another server and now emails are blocked by hotmail...

ANYWAY. I recieved an email from ms telling me to put an spf record...which I already have...I was told to reply to them...

When replying to the email address the email originated from

>> [email protected]m

I get a bounced message...

-----------------

So I ask...Does anyone know an email address at microsoft I can email to get back in touch with them?
 

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Answer Match 46.2%

How can I get Microsoft help and support instead of that for HP Magic Canvas which I get now?

A:Microsoft help and support

What are you 'clicking' to get the support but actually getting HP Magic Canvas?

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Answer Match 46.2%

April 8, 2014 ends Microsoft Support of Windows XP. Although no further updates will be issued, current ones will be available for some time, but order of installation is critical. As happened in older OSs at some point all will be removed from the MS site. Therefore users are advised to copy the final complete set to disc for future use.

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Answer Match 46.2%

On 8th April 2014 Microsoft will not provide any support for Windows XP.
They say this will leave your PC venerable as security updates will not be made.
I run Windows XP as a virtual machine on Windows 7 Professional.
Will the security of this be affected in the same way as a ?stand alone? XP system?

 

A:Microsoft End Support for XP

Q: Will Microsoft remove Windows XP Mode support in Windows 7 as of April 8, 2014 via a patch or update? (XP Mode allows users with old XP apps to run them on Windows 7 Professional, Enterprise and Ultimate.)

A: No, XP Mode will not go away, a Microsoft spokesperson confirmed. However, Microsoft won't be providing any patches or updates to XP as of that date, so those using XP mode will be exposing themselves to potential security risks.Click to expand...


LINKY
 

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Answer Match 46.2%

I put together some template sites for my business. I copy and paste from Word 2003 into HTML pages and apply the site syles to page.

It's not exactly the pro way to go but it has always worked well..

In these Word documents are VML graphs. Graphs created in Word. When I first began doing things this way, the graphs appeared perfectly in my HTML page using IE6.

For a long time the graphs were NOT visible in Firefox or Opera because of the VML language I assumed. Then Firefox and Opera evidently added something which allowed these graphs to appear. The quality of the images was not real good but at least the graphs were visible using IE6, Firefox and Opera.

Now in unusual ironic twist, these graphs are still visible in Firefox and Opera but nothing but a big white blank appears in IE7.

I don't know how experienced you are here with IE. Does anyone have any ideas of how to make IE7 show these Microsoft Word created graphs as IE6 did? You cannot copy and paste these graphs directly into a graphics editor with any quality. They look like crap. Like 36 dpi resolution.

I've had to resort to making screen prints and turning them into GIF's.

Here's an example page. There a graph on this page in Firefox (lower quality but there). In IE7 it's gone. In IE6 it's perfect. Did Microsoft simply drop there support for VML images?

http://www.newproductsnetwork.com/fr.../wholesale.htm

A:IE7 and Microsoft VML Support

I am experiencing a similar situation with viewing graphs and even images when Microsoft Word converted documents into an html file. Now, when viewed in IE7 these are not showing for me. All I see is a large blank white space. Does anyone out there have a solution to this? Is there a patch of some sort that can be downloaded to allow the vml to be viewed? I am using a Vista machine with IE7.

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Answer Match 45.78%

Does anyone noe weather vista Microsoft word support the old formated ones? Or is there any plug-in needed to support?

A:Does Vista Microsoft Word Support Old Format Microsoft Word?

I'm assuming you're talking about the new office 2007? meaning word 2007?

If that is the case, then yes it does run older versions of word. In the sense that if you have a word document that was made and saved in Word 2003 it would work in 2007.

Just like when you make something in word 2007 you are able to save it as a Word 03-07 document so it works on both versions of Microsoft Word.

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Answer Match 45.78%

Ever since I got my new pc I have been attempting to contact MS Support in the UK to answer a very simple problem.

I bought Windows Media Center from Arvato GmbH in Germany. Their email address is none functional. When I bought it it fitted into the pc great, then my pc broke.

I have a new pc and nobody seems to want to help. I called the UK support number to be told that the number has changed to a 'less expensive' number - so I dialed that. After the usual robitic responses I actually reached a human being, although speaking a barely distinguishable accent. I told her the full history. 'Now let me get this straight, you have Windows 8.1'? 'Yes' I said 'but the problem is Media Center product key not working in Add Features in 8.1 - I have paid for a product that I cannot download.'

*click* nobody on line

After several attempts to call them back, I got a phone ringing somewhere, and ringing, and ringing - you get the picture? Then another robot told me there is an error *click*

After another few attempts I gave up.

If Apple Macs were not so damn expensive I would stick MS where the sun does not shine.

Edit: Wow! finally got to 'speak' to MS via social media software. Gave them the details, we shall see ........

A:Microsoft - Lack of Support

I purchased windows 8 pro and media center retail product keys when 8 first came out..
I recently re-used both key numbers to install on a NEW computer. this is allowed with retail keys, but it is limited in time frame.. You can not do this with oem keys... First disconnect from your internet connection, input the key, activate via phone.. had to do it for the pro key and then again for media center

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Answer Match 45.78%

 check out the transcript...
 
Please be educated that the corruptions are programmed in such a way that their activities are not identified so it might seem like there is no issues ,but they constanly multiply and might crash
the system without any warnings
 
this was in response to I can format and reinstall for free.
any idea how they can get away with this

A:fake microsoft support?

This has become very very common unfortunately. I received one of those a while back. I like to screw with them and give them a clean VM to connect to and watch how they try state I am infected.

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Answer Match 45.78%

For those who refuse to upgrade to Windows XP SP2, this was posted on another website:

It has been well-known that Microsoft has ended extended support for Windows 98, 98 SE, and Windows ME. This support ended on July 11 of this year. However, something that hasn't been as widely reported is that Microsoft is also preparing to end said support for Windows XP SP1 on October 10.

This isn't really a big deal, as SP2 has been out for a while now and is a free download for anyone who owns Windows XP. The security features of SP2 certainly make it worth anyone's while to download, but there may be a few applications still out in the wild that still have problems running on SP2. This probably explains Microsoft's addendum that they will make "Custom Support Agreements (CSA)" available to eligible enterprise customers.

In any case, if you haven't done so already (and why wouldn't you?) make sure you've upgraded your Windows XP to SP2, and download any critical updates.

-------------------------------------------------------------------------------------
 

A:Microsoft To End Windows XP SP1 Support

Agree and it is not just some site talk about SP1 support ending in Oct. http://www.microsoft.com/windows/support/endofsupport.mspx
 

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Answer Match 45.78%

My buddy got a call from An Indian accented person claiming he was from Microsoft and he had a fix for all the viruses he had on his computer. The weird part was the guy had control of his computer and all his personal information, phone number, address, etc. He ran a program and showed him a bunch of viruses and told him he can fix it for only $140.00. My buddy hung up and unplugged the computer and gave it to me to help him with.
We have not done anything to it yet and would like to clean this mess up.
Any help would be greatly appreciated.
Dss log:
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Owner at 19:15:46 on 2013-06-17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1534.1120 [GMT -5:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ================
.
\??\C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
\??\C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Edimax\Common\RaRegistry.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.2.0\ToolbarUpdat... Read more

A:Call from Microsoft support (LOL)

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).=== Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depending on your system's specifications.On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.Please post the contents of JRT.txt into your reply.===Please download ComboFix from one of these locations:Link 1Link 2IMPORTANT !!! Save ComboFix.exe to your DesktopDisable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.Double click on ComboFix.... Read more

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Answer Match 45.78%

I would like to ask Microsoft in an open forum why in this day of 64bit processors how can they NOT....

1) NOT provide 64 bit JAVA services.... in IE7 64bit.

2) NOT allow other application providers IE mainly ADOBE FLASH as ther is again NO support or Flash for use in IE7 64bit

We have puchased MS VISTA Ulitimaie 64bit O/S yet it is cripples NOT only by MS but also Adobe.\

These are both required applications that ARE REQUIURED to ensure that IE7 works as expected when viewing all WEB sites..

When you purchase a car/TV/Stove/Fridge it comes with all facitilites enables and working.

I view this as a MS problem.

A:Microsoft and 64bit Support....

I view it as Sun Microsystems and Adobe's fault cause they haven't made 64bit compatible software.

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Answer Match 45.78%

i cant get onto the interenet anymore...i have a microsoft support live warning with a phone number to call....called and they want me to buy support for 6 months for 199.99 and to pay thru money gram...and a voice telling me to not go any further that there is a virus and i need to call the number immediatly....can you plz help me fix this..thank you

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Answer Match 45.78%

I'm fixing to buy Microsoft's Money 2006. When I go to Microsoft's support website and it says: "unlimited support requests are included at no charge", and it says that for all three support options, that is, email, chat and phone. But under that it says "all additional support requests are $35 per request".

That doesn't make sense to me. Since MS tells me that I have unlimited free support, how can it then say that "additional support requests are $35?

I called the phone support number and was told that the unlimited support is for one year, even though I can't find that anywhere on MS's website.

I guess that is the answer, but I would like to see if anyone has had experience with that?

Thanks, grandpaw7
 

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Answer Match 45.78%

i was trying to upgrade my pavilion s7400n put it keeps saying to install drivers and insert media disc i don't have either message edited by mikelafranchise

A:microsoft windows xp support

Trying to upgrade from what to what?Drivers will be found here: http://h10025.www1.hp.com/ewfrf/wc/...HP Pavilion s7400n Desktop PC Product Specificationsmessage edited by riider

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Answer Match 45.78%

Hey guys

Microsoft took the time to called twice this week for removal of spyware but however that seems odd because I didn't start a case with them nor I didn't have two laptops that supposed to have maleware on them. Can they get the information from that Windows Malicious Software Removal Tool monthly. It frustrate my mother when she answer the phone.

The same persson called before claiming to be Hughesnet but It was the same guy that called today.

So I downloaded MBAN and found something PUM infection but it has nothing to do with this called. I run COMODO CIS + Malwarebytes as needed. (Real time Protection is not enable on Malwarebtyes)

So was this a fluke call or something else

A:Microsoft Support Call

Microsoft definitely don't do any cold-calling, it will have been a scam:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

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Answer Match 45.78%

Hi, I just acquired Windows 2000 installation disk with SP4 & COA.

I'd been using Dell's XP and prior to that Win-98, both of which have been torture for me, so I decided to finally try 2000, because so many people said they had least problems with 2000.

Does Microsoft have any phone support hotline for help with conversion & transferring files from my present XP system to Windows 2000?

Also, please note that the latest [unresolved] problem I've had has been this: http://forums.techguy.org/windows-nt-2000-xp/537720-safe-me-rtf-convert-6-a.html

Ever since I reinstalled XP months ago, I haven't yet had occasion to open Wordpad documents that I'd backed up onto my zip disks. Seems some of them had been done using Win 6.0.

Now that I tried, it's kicking out an error message:

can't load Word for Windows 6.0 files.​
So I'm wondering whether those files are transferrable to 2000.
 

A:XP to 2000 Microsoft support?

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Answer Match 45.78%

this whole mess started a few week ago when my girls MSN Messenger would not let them sign in. I uninstalled and reinstalled, updated, tried different versions, tried different restore points, and nothing worked.then on a MS forum, an expert or mvp gave me a program to run that would fix bad settings in messenger, however when i ran the program an error poped up saying "sorry, access is blocked", so i hit start>run>regedit and i get the same error. can anyone please help me before i pull the rest of the hair outta my head?

thanx in advance,
kurtzep362

A:can anyone help me with this? (Moved from Microsoft Support)

You're signed in as administrator when trying to make these changes?

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Answer Match 45.78%

The following is a post from here:

http://www.bleepingcomputer.com/forums/topic41125.html

and quoted:

"Microsoft is making changes to its support Web site in an attempt to clear up confusion over its plans for the consumer editions of Windows XP.

Until Tuesday night, a posting on Microsoft's Web site stated that support for Windows XP Home and Windows XP Media Center Edition would end on Dec. 31, 2006. That would mean no more security fixes or any other support items, such as warranty claims, for users of those operating system products.

But the posting was incorrect...
...consumer Windows XP editions, along with XP Professional, will be supported until two years after Vista ships".

This link accompanied the post:

http://news.zdnet.com/2100-1009_22-6026576.html?tag=zdnn.alert

FYI

Ben.
 

A:Microsoft Reverses Itself on XP Support.

They do this all the time with their support policy. I think they're trying to "scare" people into buying the new OS when it comes out. That's out of the question for me, have you seen what you need in hardware to run Vista?
 

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Answer Match 45.78%

For some reason, I wasn't able to do a Windows update yesterday.  I tried to get in touch with Microsoft Support by going to their website, but was only able to find online support but no phone number.  I did a Google search and found a number from the results page and called it.  This was a scam company pretending to be Microsoft. (When I later got suspicious, I called back and found out their name was "Vtech support" located in India).  They told me I had a virus which is why I couldn't update.  They had me log on to a site to give them remote access to my computer, then did an autorun scan which they told me showed my computer was infected with viruses.  They said they needed to check on my warranty and asked my name, phone number, and address, which I gave them.  Then they came back and said that my warranty had expired and I needed to purchase an additional warranty for 190 dollars.  At this point I became suspicious and hung up. 
 
So, I'm freaking now.  I gave these scammers my personal information, plus gave them remote access to my computer.  I've done the Norton Power Eraser scan, along with Microsoft's virus scan and they both came back clean.   Malware byes turned up 38 PUP files which I removed.  I'm wondering what I shoudl do.  I'm thinking about reformatting my whole computer but really don't want to do that.  Was wondering if anyone could look over a Hijack log and see if there's a... Read more

A:Fake Microsoft support got me

Hello Robb and Welcome -
 
I do understand that a lot of this is "after the fact" and you know that you may have had personal details already stolen, if there were many on your computer.
 
These links are used more as warnings, but I would ask you to change all passwords on your computer and also contact any banks etc that you deal with. Most of the damage has been done, and can not be reversed, but the details below are to help you clean up. You can follow all this up yourself, and redo computer / bank / other passwords you may use.
 
Often people will make a personal report to police, just to cover themselves if any future incidents occur, and questions are asked. Please remember that this is a business for these people, and the Fake $190 request may have been their target (many people do pay it) ... $190 is a lot to many Indian people so often that is their aim.
 
 Phone Scamming.

Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license...Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes...Do not trust unsolicited calls. Do not provide any personal information.

 
Avoid tech support phone scams: What you need to knowDon’t fall for phony phone tech supportAvoid s... Read more

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Answer Match 45.78%

I'm having some very strange issues with my media editing/playing files lately.

There are some clips and videos that I use to make vids for my website that I run and then just some videos I like to watch, backed up Dvds and such, ect.

About, oh say, 2-3 months ago, there were some files that WMP would NOT play. Said I had the wrong codecs or something. So I went, "oh, okay, well I just must've backed it up in the wrong format."

But no, they weren't. All done the same way, all AVI. Really irritating, but I let it go.

Shortly after that, my PAID FOR copy of Winx DVD Ripper Platinum stops working right. THANKFULLY, I switched it to my laptop, (Which is running on windows vista at the moment) and it works fine. So my DVD copies are safe from little brothers scratching hands.

Then, about 2 weeks ago, Windows Live Movie Maker quits working on me. I've tried uninstalling completely and restarting and then reinstalling and restarting 3 frigging times!

Now WMP won't even play videos that it has played before, as in a few hours ago!

Please, somebody help?

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Answer Match 45.78%

Mods: If this belongs in Hardware, please move it.

I've looked here http://support.microsoft.com/ph/1016 for help, & looked other places, & Microsoft SideWinder Precision Pro game controllers are not supported/compatible(?) with Microsoft Windows XP.
BIG to microsoft!

Has anyone found a workaround to use them in XP?
 

A:Microsoft SideWinder - no support in XP.

Welcome to TSG!

Really? I have an old Sidewinder 3D pro, that is found and works just fine in XP pro..

I think you may need to chose the driver, but there is a "sidewinder auto detect" feature I think..
It still shows installed for me, so I don't remember off hand how it installed..

I know it's in XP pro though.

Also says my Thrust Master wheel isn't supported by XP. But it too works just fine.
 

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Answer Match 45.78%

Just left the Installation & Setup forum where i 'think' i read a poster stating that Microsoft will shortly discontinue support for Win 8 (just as they're doing with XP) and one must get 8.1 ASAP to receive security updates, etc.!! ... i hope i am mistaken and didn't toally understand the poster's commment . I'm not thrilled with the idea of doing the 8.1 download because i'm just not computer -savy -. Thought i'd just live with '8' ! just bought my Lenovo and had it set-up today at the store ! please tell me what i read is incorrect !

A:microsoft discontinuing Win 8 support same as XP ??????

Microsoft Product Lifecycle Search

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Answer Match 45.78%

got an unsolicited call from the Microsoft Support Team telling me I had a virus and they were getting a message and they were there to help me. They asked me to press the Microsoft flag key and "r" key at the same time. That brought up a box with gpedit.msc in it. Then they began asking me to delete stuff at which point I short circuited. Told them I did not believe who they said they were and I hung up after explaining I am a senior senior (meaning old) and did not trust them, the government, the political parties, the IRS, the local pastor nor my wife and to go away.

Did I do right? Is it possible Microsoft Corporation has the money to help me with my computer when I am not paying them to do so, nor asking for any help, nor having any specific problem. I use MS security essentials and keep the system up to date.

Or am I an over suspicious old goat out of touch with the modern world??

Help
 

A:Microsoft Support Team

It is a scam. Microsoft DO NOT call people
 

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Answer Match 45.78%

I have a problem installing an update for Office 2003 on Windows 10 Professional RTM. Yes I know that Office 2003 is no longer supported. Since Windows 10 saw the update KB90741, it would install it. Windows update returned this error message: Error: 0x80096004.

I used the contact Support App in Windows 10. The attached pictures says the rest. Isn't Microsoft Technical Support Great?


 

A:Microsoft Technical Support

May be chat disconnect for unknown reason. we know that MicroSoft Windows 10 still in insider preview mode and they tested many things continuous. You should wait for official release of windows 10 and try to install office 2003 after
 

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Answer Match 45.78%

With my Windows ME, there is a help area located in the start area. When I try to click on the many areas of the help center like indexes, I get no response. What happened a few days ago was I was cleaning my registry, using a free software called Easy Cleaner and may have inadvertently removed some DLL's or file sttreams out of the the help center and now it doesn't work right. Do I have to reinstall ME to get the help center to work correctly or can I download the help center from Microsoft or somewhere else and then reinstall it. Now, this section is called Microsoft Help and Support. It has interactive training, etc. I would like to get it to work again. Please help!!!!!!!
 

A:Microsoft Help and Support problem

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Answer Match 45.78%

I've been looking online for any article related to blue ray support for media center. So far I havnt found much. I found an article that microsoft is comming out with blue ray support but they dont specify if they will enable play back in Media Center or Media Player. It only sais they will enable windows to burn blueray disc. Microsoft is a soor loser, they still dont want to admit that Blue ray is supperior to HD-dvd like it stats in the article.





Originally Posted by Tom's Hardware


Just because one can soon burn a Blu-ray Disc more easily in Windows doesn?t mean that Microsoft is a true Blu-ray believer.



By the looks of it, it dont look too good for blue ray support in Media Center any time soon. If any one has more information on the topic feel free to add your info.

A:Microsoft with Blue ray support?

Originally Posted by Xephion


Microsoft is a soor loser, they still dont want to admit that Blue ray is supperior to HD-dvd like it stats in the article.



Statements like that are never going to get a nice response. How about asking your question without posting inflammatory remarks?

As to BD vs HD-DVD, the reading I have done shows that WiMP and WMC support neither. I currently have to use PowerDVD to watch BDs.

1 more replies
Answer Match 45.78%

I,ve been chatting with what I think is a lady, Vimal, who is with SP2 support.

Here's the problem:

I want to install SP2, plus I need it cause I have a Hyper Thread chip, and it causes my tv tuner to freeze. There's a fix included with SP2. I also have a PSX to USB adapter from radio shack. It supports feedback. It works with Direct X 9.0b, but not with 9.0c. SP2 auto installs 9.0c, which I dont want. Does anyone know how to keep 9.0c from installing on my computer. Or is there a Direct X fix for the feedback?

All this lady, i think, kept saying was install SP2 from safe mode, nothing else. I could have said the world was ending, and her reply, "install SP2 from safe mode." Then she insisted that DirectX doesnt get installed with SP2, so I asked her what was this then, http://www.microsoft.com/windowsxp/sp2/features.mspx

How do you work at the SP2 support, and dont even know what comes with it? Microsoft must have outsourced to some colony full of morons or something.
 

A:Microsoft Support is a Joke, please help

i have NOT tried this so beware
http://www.cybertechhelp.com/html/downloads/download.php/id/6

this one only seems to apply to OSwin9?
http://fileforum.betanews.com/detail/978209241/1

heres another notes file
http://ask-leo.com/how_can_i_uninstall_directx_9.html

http://www.mdgx.com/dx.htm#MDX
BUT you may want to proceed with caution
1) get a copy of directX9B first
2) set a restore point at each stage of the process - ie before insatlling SP2 - and again before after - and before removing directx etcetc

BUT I HAVE NO IDEA OF THE RISK.........

I have two laptops one with XP SP1 on and it has directX9b - and is completely upto date on all windows hotfixes (except SP2 itself)
the second has SP2 and directx9c
 

2 more replies
Answer Match 45.78%

Did I read a post here correctly that like XP, Microsoft will discontinue security updates, etc. & support for Windows 8 and the only thing left to do is ASAP upgrade to 8.1 ??? This upsets me because of non-support/security updates for XP, i just purchased a new Lenovo with 8 installed and wasn't going to do the free 8.1 upgrade because i'm not savy enough to handle a download like that - i'd just live with Win 8! now what ?! thanks for any help ... edythe

A:microsoft discontinuing Win 8 support same as XP ??????

You have 2 years to update to 8.1.

Jim

2 more replies
Answer Match 45.78%

With new builds appearing almost weekly & the RTM just around the corner, i thought i'd ceate a poll just to get a general view of how people will go about accuiring the RTM when it hits the shelves.

BTW, in support of Microsoft I voted for 'Buy it'

A:Support Microsoft - Buy Windows 7

Of course i will buy it!

9 more replies
Answer Match 45.78%

You just can't beat Microsoft hardware support. I called them because the Wireless Desktop 2000 I bought occasionally, randomly misses keystrokes. They offered to replace it with the 4000 model no questions asked. I don't even have to send the old one back to them. You'd think mean ole Microsoft was trying to out-nice Apple or something

A:Microsoft Hardware Support

Hm. Think I could get them to replace my original Natural Keyboard with one of the new black ones? The problem with this one? It's old! And dirty. "I need a new mouse!" (rep to the first point that gets that)

1 more replies
Answer Match 45.78%

I have a retail copy (Not OEM) of windows vista ultimate on a laptop recently installed.

I've come across a problem which i cannot find an answer to on the web. As i've only just purchased and installed the OS i've decided to contact microsoft help and support.

Inputing my product ID for a retail copy (Not OEM), microsoft help and support states, "No charge support is not available from Microsoft
The product ID indicates that this product may be supported by your computer manufacturer. Contact your computer manufacturer for support or select a different support option below."

If anyone is interested the problem i'm contacting help and support regarding is you cannot send your bitlocker recovery password or EFS certificate to the bitlocker website via the control panel utility.

Any ideas?

Steve

A:Microsoft help & support - Product ID

This has now been resovled by contacting microsoft by telephone.

After installing Windows Vista Ultimate with a vaild product key and activating the software successfully, the activation process issued an incorrect product ID. Whilst on the telephone, i was issued with another prodcut key. The software was de-activated then re-activated using the new product key. This then gave me a valid product ID.

This is the Microsoft case confirmation:






Case Reference Number: ************

Dear Mr. ****,

I can now confirm this case as resolved. It was a pleasure assisting you with this issue; please find a summary of the key points for your records below.

Action: You tried to setup a free support for the windows vista product.
Result: You were not able to getting a message "based on the product id not eligible for suppprt and not offered 90 days of free support".
Cause: It is because some activation files and we are not getting a valid product I.d.
Resolution: We generated a new product key "*************" and we are now eligible for suppprt and also for 90 days of free support after activation.

Should you require any further assistance with this issue, please do not hesitate to contact us with your case reference number using our email/phone support option and the information mentioned below. We will be more than happy to help you on the same.
I would like to take this opportunity to thank you once again for choosing Microsoft.

Y... Read more

1 more replies
Answer Match 45.36%

Hi, I have an access Database that has a form wich contains 2 OLE Object fields in one I use it to paste a link to an excel field and the other field I use it to paste a link to a word document. This is running under windows 7 and office 2010. Every was working fine. I had to change my notebook harddisk and mother board. After this I reinstall windows 7 and office 2010. The problem that I have is the following: When I double click in the excel link it works fine an open my excel file. When I do the same with the word link I got the following message (translated because I have my notebook with spanish language "Error during an operation over an Object Document. It is possible the OLE Server is not registered. To Register it, reinstall it" Its very extrange because my database worked fine before I reinstalled windows and office and the thing the it works fine with the excel link but not with the word link. Please if anyone have and idea of what is going on??? Thanks a lot in advance for your help.
 

A:Issue linking to a Microsoft Word document in Microsoft Access

Welcome to TSG jcantini,
Since no one is offering any thing here I'm going to suggest you save the document in the current version of word and reistablish/rebuild the link. I suspect this is an older version of access running with office 2010? mdb file type?

If you google "the ole server isn't registered access 2010" there are tons of confusing suggestions out there! Good luck..
 

2 more replies
Answer Match 44.94%

hi guys i had to re install windows due to problems and i never made a backup..(idiot) so i re installed it and it would not activate so i called them up and did the phone activation and it worked no surprise...but what did was how helpful they were.



thumbs up to Microsoft

A:Microsoft help and support actualy helps.

Haha, I see you even changed your sig for the occasion.

~Lordbob

5 more replies
Answer Match 44.94%

Hello All,
 
My son just called me saying a window popped up saying something along the lines of "your computer may be infected.  call Microsoft tech support" and then they listed a number to call. Well, my son being the computer savvy expert that he is called the freakin number. He let whomever on the other end log into our computer and then told my son he needs $200.00 to clean it up for us. Could anyone tell me what (if any) damage could have been done?? This is the kids computer, so, as far as i know there is no important login information on it. But it is connected to the house wifi and I just don't know if that could be an issue.
 
Thanks in advance for any help!
 
Emily 

A:Microsoft Tech Support Redirect

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click ... Read more

5 more replies
Answer Match 44.94%

If you are running the Windows 7? Release Candidate, the following information will help you select the correct Microsoft Hardware beta software.
For the best Microsoft Hardware device and software performance, it?s essential to install all of the important and recommended Windows updates from the Windows Update site.

This table contains the Microsoft Hardware support information for Windows 7 RC. Please read the release notes before installing the software.

The following table lists the software you will need to install to support Microsoft Hardware products that are available today for the 32-bit and 64-bit versions. The notes column contains late-breaking information and additional details that you will need to read and reference in order to install the software. Please read the notes before you install the software. Product Release Notes include information about 32-bit and 64-bit products wherever appropriate.


via Microsoft Hardware Support for the Windows? 7 RC Release

@John: sorry but the FP software is under





Quote:
Please see the list below for information regarding software compatible with beta versions of Windows 7 for products that are no longer currently sold through our partners.

A:Microsoft Hardware Support For Windows 7 RC

Thanks DA.

3 more replies
Answer Match 44.94%

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
http://answers.microsoft.com/en-us/...ca7-46e0-a856-4dba9529680c?db=5&page=2&auth=1

This is what the Popup said:

Quote:
""windows firewall service has been stopped due to virus/adware on your computer. please visitwww.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."Click to expand...

So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance p... Read more

More replies
Answer Match 44.94%

Hello All,
We have several customers who have been receiving cold calls from india, offereing 'windows support' or 'microsoft support' services.
Usually the caller says they have been alerted that your machine is infected, and they need to take you through trouble shooting steps.
The pitch leads fairly quickly to you being offered a 'cure all' security package for $100 - 200.
The Guardian newspaper reported on this in March, and it has re-surfaced this week.

Please read the article below - it advises what can be done to cancel any trancastion you may enter into with these rogues !!

http://www.guardian.co.uk/technology/blog/2011/mar/01/microsoft-virus-scam-continues

Thanks & Regards Tim

A:Microsoft Support - Scam Callers

I am sorry but if anyone falls for this scam they deserve to lose their money so they can learn a simple lesson.

11 more replies
Answer Match 44.94%

Howdy,

Does anyone know when WINDOWS 9 will be released in Australia ?.
Sounds like there won't be a WINDOWS 8.2.. :-(
When will MICROSOFT stop supporting WINDOWS 8.1 ?.

Most people were critical of W-8, but I love it !.

I thought I'd miss W-XP (SERVICE PACK 3) but having gotten used to W-8 and 8.1, would'nt be going back to it.

Cheers from a very cold Brisbane, Queensland. Australia...
 

A:When will microsoft cease support for windows 8.1 ?

According to Microsoft, a 8.2 upgrade will be released for Windows 8.

A date when all support for Windows 8x hasn't been released, but it's likely to be after 2020.

--------------------------------------------------------
 

2 more replies
Answer Match 44.94%

Looks like Microsoft listened, because with the new 7048 Build they have windows drivers for nforce 3 chipsets, particularly the networking controller that we havent had support for. So glad they were able to get us a driver! Not sure if nvidia had anything to do with it since it was not off their site, it just recognized it and installed automatically.

So to anyone else that has avoided the beta, or is using a PCI Network card, now you can pull it out and use the native driver with the 7048 build.

A:Microsoft listened! nForce3 support!

There has been support for nforce 2 via win update in all builds i have used.

Im not sure why this is not included also, my radeon driver is no longer pre-release in 7048 and included.

6 more replies
Answer Match 44.94%

27th June 2016
New Version of Microsoft Support & Recovery Available
If you have already got this App then there is an update
Version 16.00.1299.005

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Answer Match 44.94%

I downloaded the XP Advisor from the Microsoft Web Site to test my system in advance of installing XP.

I get an error message: ERROR 3E6h - Contact Microsoft Technical Support. The advisor quits and there is no entry to the XP LOG. From what I understand if I attempt to install XP, the installation will quit with the same error message.

Well, tech support from Microsoft puts you on hold for an hour and generally, when you might get to talk to someone, if you haven't yet purchased XP, the representative doesn't really want to talk to you - and they just hang up on you. Very nice.

On the other hand, my system includes: A maxtor PCI Controller Card (which looks like a SCSI to the BIOS); another SCSI PCI card, a radeon video card, and some other typical stuff. I'm running a PIII 550 mhz with 256K memory. I'm running WINDOWS ME currently.

Any thoughts on what may be behind this problem.
 

A:XP Advisor Error & No Microsoft Support

I bought XP but looks like I have problem , I need help number
 

3 more replies
Answer Match 44.94%

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
MICROSOFT TECH SUPPORT SCAM CALL - Microsoft Community)

This is what the Popup said:


Quote:




""windows firewall service has been stopped due to virus/adware on your computer. please visit www.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."




So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance program and a player ... Read more

More replies
Answer Match 44.94%

Quote:




There?s a story currently going around that claims Windows 10 will 'expire' after four, or even two years and that users might have to pay for updates after that. That story is bogus and here?s why.

Forbes is reporting that a change in the way Microsoft talks about the Windows 10 support lifecycle might point to a dire future, where users would be hooked into paying for updates once the current free upgrade offer expires. Basically, according to this, Microsoft is pulling a bait-and-switch and planning on forcing users to pay for updates or be stranded on an old version of Windows.

The report is based on a footnote in one of Microsoft?s financial slides that explains how, once Windows 10 launches, the company will need to defer revenue over the lifetime of the OS, thanks to its new way of updating the system. But unlike previous occasions, now Microsoft also mentions that the supported lifetime of a device that upgrades to Windows 10 will be between two and four years and will primarily be determined by customer type, not by device form-factor as previously stated.




No, Microsoft won't cut off support for Windows 10 in four years

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Answer Match 44.94%

If you would like for us to help you with your troubleshooting issues these are the things we need from you to help you. These things are important to better understand, diagnose, troubleshoot, and guide you to a solution.

1. Detailed description of the problem(s) in full which version of Windows you are running including Service pack. Software(s) that you are having problems with version of that software. Any error messages or dialogs. What part of Windows you are having problems with, to diagnose also to troubleshoot we have to know everything... If you have tried to resolve the issue yourself which methods have you used? The more information you provide will help us better understand also guide you to a better & speedy solution.

2. Sometimes this is not needed yet providing this anyways will make everything go smoother mostly if you are having driver issues including graphics and hardware issues. This would be all machine specs, OEM or custom build, make and model of your machine, PSU make and model also wattage. You can locate your machine specs from your machines manufactures website, or download speccy which is program that scans all your hardware from cpu to RAM and gives all information needed to post to a thread.


3. Follow the forum rules, be patient for a reply from a registered member and or from our Microsoft Support Team. We may guide you too other sections of the Tech Support Forum, to other links within the forum... Read more

More replies
Answer Match 44.94%

Hi there.
I went to the support page for Office but when you must key in the product ID it does not accept the ID. The reason as to why it is doing this: it is asking for the Windows OS product key and not the Office key. Of course if I do key in my OS key, it being an OEM version, it will prompt me with support not being supported or i could choose to pay. But I do not have an OS issue I have a Windows Office issue. All attempts at getting 'Office help' always direct me to the one and same page.
After a few attempts here and there and getting nowhere and getting somewhat upset I then choose the option to get help from "The Community" and guess what it takes me back to the same pages above.
I start here:
Support - Office.com
As you can see (if you hover your mouse over the link) it clearly says, 'office' in the URL
then I go to here:
Microsoft Support.
Again one can clearly read 'office' in the URL
I now have 3 options, 2 of which are: 'Get live help' and 'Ask the Community:
both however take you to the one and same link:
Microsoft Support
WOW guess what? Office is now repeated twice in the URL
which of course explains the stupidity, and endless loop. that one soon encounters.
Does anyone have any clue as to where I may go to get Live help for a product that I bought directly from Microsoft themselves, not Amazon, not a local store but the actual Microsoft website.
Looking at my order and bill shows nowhere for contact except where I can verify my order (delivery)
... Read more

A:Microsoft Customer support gone wrong

Without knowing what specific Office product you are searching for help with, I don't get the results you do.

5 more replies
Answer Match 44.94%

G'day,

We all know that in order to use USB3.0 ports, we need to install 3rd party drivers (e.g. Etron, NEC etc.). Sometimes this can be a real pain in the bum. With the increasing popularity of cheap USB3 storage devices, it seems logical to me that Microsoft would write and support their own driver, but alas this hasn't happened.

What's the story? Why hasn't a USB3.0 driver been developed by Microsoft?

Regards,
Golden

A:Why doesn't Microsoft support USB3.0?

Apparently it wasn't popular enough with Windows 7 and earlier. Supposedly they will support 3.0 in Windows 8.

Microsoft Throws Support Behind USB 3.0 With Windows 8 | PCWorld Business Center

5 more replies
Answer Match 44.94%

Curious if anyone has tried this service. Seems like a lot of newbie problems can be fixed here ... and for free.

Get Free Windows PC Tech Support and Malware Removal at Your Local Microsoft Store

What You Can Get For Free

This service is a part of Microsoft?s in-store ?Answer Desk? service. Think of it a bit like the Genius Bar at an Apple Store ? yes, those Microsoft Stores feel very modelled on Apple Stores.
The Answer Desk website allows you to choose a nearby store and make a free appointment. Drop in and a ?Service Advisor? will offer some free services for any Windows laptop, no matter where you purchased it.
Free services include ?extended diagnostics,? ?software repair or support,? ?virus and malware removal,? and ?PC tune-ups.? For comparison, just the ?Virus and spyware removal? costs $199.99 if you go to Best Buy?s Geek Squad instead.
We recommend against using the Geek Squad, obviously. You can service your computer on your own. But, if you do want some professional help, you can get it for free. And, if you have relatives you live near a Microsoft Store and they ask you to help remove malware from their PCs and make it run faster, you can tell them to take it to a Microsoft Store and have Microsoft do the work so you can avoid the frustration and save your own time.

There?s always a catch. Microsoft Stores are retail stores where they want to make money, not service locations operated only for the benefit of their customers. They do offer some paid services,... Read more

A:Microsoft Store Tech Support

It can't hurt to try, but I'd prefer finding support online or having a trusted, tech-savvy friend look at it first. In theory, they should be experts on their own products, so much of it will depend on the particular agent you are dealing with. If I had a relative that I couldn't get to easily, I'd probably suggest it, because the people at Best Buy's Geek Squad are clueless.

5 more replies
Answer Match 44.94%

Hello!I have just ordered a Yoga 900 and was wondering if it is possible to use the Microsoft Display dock, which came with my Lumia 950 phone, to output video-signal to an external monitor and use as a USB hub?I would love to test it out myself, but since the dock has to be powered, I'm somewhat afraid that it could potentially fry the computer.If anyone has any experienes around this, I would love to hear them :-)

More replies
Answer Match 44.94%

Hey I'm having trouble finding Microsoft windows 7 support number in the uk.
I have had a look on the box and only gives me numbers to us & Canada.I have Also had a look on the installation cd as well. not On there either. Have had a look on the Internet and can only find Xbox support cant find Microsoft's number for windows anywhere. any help would would be much appreciated.

Thanks

A:Microsoft windows 7 Uk support number?

0844 800 2400

Contact Support - Microsoft Windows UK
How and when to contact Microsoft Customer Service and Support

If the above doesn't help, go here and select your OS Version.

8 more replies
Answer Match 44.94%

A few of my friends who are still running XP are getting messages that when XP support ends, they will also no longer get updates for MSE. I thought I read that updates for XP-MSE would continue for another year. Any thoughts.
If the above is true, what FREE Anti Virus would you recommend?

Cheers
JohnnyA

A:Microsoft Security Essentials Support

Hi,
It's not the antivirus that's going to save x-p users,
It's the supply of win-7 Professional,
The more you wait the more at risk you'll be,
An out of date os is a hackers dream = too easy

9 more replies
Answer Match 44.94%

Does this update allow Win 10 components to 'infect' Win 7? I have heard that M$ Win 10 apps won't play with older OSs unless there is some component of Win 10 on my machine.

Update for Universal C Runtime in Windows

This article describes an update for Universal C Runtime (CRT) in Windows.
The Windows 10 Universal CRT is a Windows operating system component that enables CRT functionality on the Windows operating system. This update allows Windows desktop applications that depend on the Windows 10 Universal CRT release to run on earlier Windows operating systems.
Microsoft Visual Studio 2015 creates a dependency on the Universal CRT when applications are built by using the Windows 10 Software Development Kit (SDK). You can install this update on earlier Windows operating systems to enable these applications to run correctly.

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Answer Match 44.94%

Hi,

Currently i am using microsoft excel2007 and today i have faced a duplicated data problem in microsoft excel file.I tried lot to short the duplicated data but i failed. Now if anyone have any short trick to solve this problem in quick time, then pls share.

Thanks!
 

A:microsoft excel 2007 support

Hello.
You question is too vague. Do you have duplicated data in a column, or in a row, or in multiple sheets? Can you post an example of the excel file and also explain how the duplicate data was input to the file (Input from another source or manual entry, for example). Be sure to clean out and private data before posting a file, (Use 'Go Advanced" button to get to the Attach File option here)
 

1 more replies
Answer Match 44.94%

Hey I'm having trouble finding Microsoft windows 7 support number in the uk.
I have had a look on the box and only gives me numbers to us & Canada.I have Also had a look on the installation cd as well not I have had a look on the Internet and can only find Xbox support cant find Microsoft's number anywhere. any help would would be much appreciated.

Thanks

A:Microsoft windows 7 Uk support number?

Please don't double-post.

1 more replies
Answer Match 44.94%

they work for 5 mins then stoped, i have both computers running the same win7.
all connections are good and nothing is different from before, i have look over the net and seen alot of people are having this huge problem

did anyone find out if its a known issue with 7 right now or a way to fix it?
Vaughn

A:Confirmed homegroup fix (microsoft support)

call microsoft support and they got me the fix for the homegroup problem
On Main Computer, leave whatever homegroup you started.
On Main Computer, Reboot
On Main Computer, Go and start a new Homegroup
On Main Computer, Write down temp password
On Main Computer, Reboot
Go to Second Computer and Leave what Group your on there (if your in no group, skip this step)
On Second Computer disconnect from the Internet
On Second Computer, connect back to your internet
On Second computer, go to network and sharing center
On Second Computer,Wait till you see joinable network
On Second Computer, type in temp password
There you go.

3 more replies
Answer Match 44.94%

Anybody have any idea how long Microsoft will continue to support WinXP Home Edition? A neighbor wants to instill this version on an old Compaq machine running WinME to make it last longer.

Thanks for any assistance.

A:Microsoft's Support of WinXP Home?

Microsoft will continue to support XP. They're just not selling it anymore.

5 more replies
Answer Match 44.94%

Get instant Microsoft support through Microsoft support number 1-844-230-6130 USA,CA, if you're tackling with any technical problems connected with our Microsoft number. Our Microsoft bonded specialists underpins you all told the conceivable due to provide you with a fast determination and here you not completely obtaining the chance to own the solution but what is more obtaining the prospect to own the maintenance tip to remain your framework up constantly. call microsoft support to urge correct microsoft support. contact our microsoft support phone number to urge microsoft outlook support. our microsoft support number is often able to assist you to convey correct microsoft support.

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Answer Match 44.94%

If you would like for us to help you with your troubleshooting issues these are the things we need from you to help you. These things are important to better understand, diagnose, troubleshoot, and guide you to a solution.

Detailed description of the problem(s) in full which version of Windows you are running including Service pack. Software(s) that you are having problems with version of that software. If you have tried to resolve the issue yourself which methods have you used? The more information you provide will help us better understand also guide you to a better & speedy solution.
2. Sometimes this is not needed yet providing this anyways will make everything go smoother mostly if you are having driver issues including graphics issues. This would be all machine specs, OEM or custom build, make and model of your machine, PSU make and model also wattage. You can locate your machine specs from your machines manufactures website, or download speccy which is program that scans all your hardware from cpu to RAM and gives all information needed to post to a thread.


3. Follow the forum rules, be patient for a reply from a registered member and or from out Microsoft Support team. We may guide you too other sections for Tech Support Forum, to other links within the forum, outside link to driver websites. Be polite we do this voluntarily.



Thank you,
Microsoft Support Team Moderator.

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Answer Match 44.94%

So in recent days I have been advised by Microsoft that they cannot provide me with support resolving a windows 10 activation issue. I replaced a motherboard for one of my clients and it failed activation even after reentering the key. Everything looked as it should be to activate. I went to Microsoft for support and they refused to help me because i am a technician ..not the owner of the PC. This policy of not providing tech support to computer repairers because they are not the owners of the system is ridiculous. I am interested to know if anyone else has had similar experiences from microsoft "support"
Chryptic

A:Microsoft Tech Support Policy

New motherboard (if it's a different model than the one you replaced) = new system according to Microsoft's EULA/ToS for Windows keys. So if it's an OEM key, new motherboard = buy a new key.

4 more replies
Answer Match 44.94%

Having trouble with Microsoft products or Windows 10 ? Microsoft can be help.
Updated since the launch of Microsoft Windows 10, the Microsoft Answer Desk page describe all of the support and Services options available to you as a Microsoft Windows 10 customer. You can also chat with someone online, pick up the phone and call or visit us your local Microsoft store for instant help. Some of the support and services options will cost you short of money, but some are free, especially those concern Microsoft Windows 10.
Microsoft is offer Windows 10 as a free activation and free upgrade to Windows 8.1 and microsoft Windows 7 users for the 1st year. To snag the free of upgrade and activation, you can also reserve your copy through the "Get Microsoft Windows 10" icon that appears in the Microsoft Windows taskbar in the lower right corner, and then waits for it to show up. Alternatively, you can manual upgrade to Windows 10 using Microsoft's free media creation tools.

So what other Support and services does Microsoft offer for a little bit free ? You can chat with microsoft techies team or call the Microsoft team. Microsoft can be help you with any questions concerning billing and accounts, apps and services, and devices such as printers and the Xbox. So Just click on the specific Microsoft Windows 10 Help Desk page and you can open up a email, chat or schedule a call.
Whether you have any questions about Microsoft products, want help desk with Windows 10 or need more extensive supp... Read more

A:How to get free support from Microsoft on Windows

SPAM Thread

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Answer Match 44.94%

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of. 
 
What happened:
 
He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service. 
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/microsoft-tech-support-scam-call/52aac9a3-dca7-46e0-a856-4dba9529680c?db=5&page=2&auth=1)
 
This is what the Popup said:

""windows firewall service has been stopped due to virus/adware on your computer. please visit www.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance." 
 
 

 
So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.) 
 
After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed. 
 
Those programs w... Read more

A:Microsoft Tech Support Scam

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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The question I have is as follows: How long will Microsoft provide technical support for its Windows Vista Operating System ? The support for Microsoft XP Operating System has already ended from what I understand. So, do you know about when it will end for Vista. I am asking this question because I use a Toshiba laptop with the Windows Vista Premium 32 bit Operating System. I purchased my laptop in August of 2008. When will this computer become obsolete ? I will need to know this information so that I will be able to plan ahead to be able to purchase an up to date computer when I need to do so.
Please advise. Thanks !
vic0914
 

A:Solved: Microsoft Windows Vista Support

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Answer Match 44.52%

Hello again, it has been a long time but thanks to my kids, I am back. I am getting PC support and tech support pop-ups in Firefox when attempting to surf the internet. Basically every time I click on something or even after a few minutes of no activity with an open browser window, something pops-up (could say Nortons, McAfee, Tech support, Microsoft) and sometimes it says to call a 1-800 number for help. I have NOT called anyone just FYI as I know this is malware. I run an Acer Aspire Windows 7 Home Premium, SP1, 64-bit OS P6000 @ 1.87GHz. Please help me, I have had 10 pop-ups just in the time of typing this, the sh!t is annoying. I have run CCleaner, Malwarebytes, and Junk Removal Tool and have cleaned some items (so I thought) but problem persists.
 
-Kris
 
 
 

A:Redirects, Pop ups in Firefox with PC Support for Norton, Microsoft, and others

I ran adware removal tool on 2 laptops including the one I posted about. Now they have limited connectivity to my router and Web pages won't load in IE or Firefox

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Answer Match 44.52%

this url doesnt work

about_Execution_Policies.

it should display info about execution policies as is noted in this error, note windows 7 is not EOL or ven EOS yet.

".\DisableWeakCiphers.ps1 : File F:\WIN7\Extras\DisableWeakCiphers.ps1 cannot be loaded because running scripts is
disabled on this system. For more information, see about_Execution_Policies at
http://go.microsoft.com/fwlink/?LinkID=135170."

They pretending win7 doesnt exist on their website?

But how do I fix the above error since I cannot find the info on their website anymore, thanks.

A:microsoft redirecting windows 7 support pages?

Works for me, takes me here: about_Execution_Policies which is a redirect from the original link you posted. Maybe you have redirect turned off some how?

What browser are you using?

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Answer Match 44.52%

Ok my ordinary mouse and keyboard that I originally used when I first installed in Vista works fine when I plug them in. (the Keyboard is not usb, the mouse is)
I bought a merc gaming keyboard, it did not work, it was never even recognized as a keyboard. So I returned and got a logitech G5 mouse and G15 Keyboard.

I tried to install the G5 first. When I plugged it in, Vista never detected it as mouse and said there was problems installing the new hardware And said it was an unknown HID complaint device. I installed the logitech mouse drivers anyways to see if that helped, after I installed them the G5 still did not work. I restarted my PC and the G5 worked including the gaming features (meaning the logitech drivers were successful).
So I plugged the G15 in an open USB port, same thing happen, Vista never recognized it as a keyboard but an HID complaint device. I thought I'll do the same that I did with the G5, so I installed the logitech keyboard drivers and the LCD screen on the keyboard worked fine, it even displayed the song that was playing in Itunes. The mute button also worked, but I could not type. The numlock or caplock did not work. So I tried restarting the PC because that worked for the G5.
Upon restarting I got a bluescreen telling me numerous things.It restarted by itself and gave my a chance to go into safemode. I tried deleting drivers in safemode but I couldnt. So I restored my PC to the point before I installed the logitech keyboard drivers. That fixe... Read more

A:Logitech told me to go to Microsoft support and they wanted 59.99 so I came here...

Quote:





Originally Posted by Rastabot


. . . ( I ) got a logitech G5 mouse and G15 Keyboard. . . I got a bluescreen. . .





Welcome to the Tech Support Forum - Vista !

It's good that you didn't pay Microsoft the $59.95 because we're offering a 100% discount for the same(+) services!

The bluescreen you saw is known as the infamous Blue Screen of Death (BSOD). It diplays an error stop code and memory offset information which aid in the investigation of major system problems. In this case, though, there was a small investigation undertaken, but I don't forsee any major system problems for you at this time given the facts provided thus far.

It is too bad that Logitech just didn't tell you that the only certification that they have obtained from Microsoft for their G15 keyboard is that of the correct graphics design and color of the Vista emblem to place on the G15. The G15 only "works" with Vista - it is not certified. A footnote in the Vista Hardware Compatability List places a footnote besides the G15 instucting Vista X86 and X64 usersto go to Logitech's website for Vista driver updates. Tha same Vista report does list the Logitech G5 mouse as certified for both Vista x86 and X64.

It appears that the G15 driver installation corrupted the drivers used by the G5 mouse which must have been Logitech installed drivers they were not restored by Vista System Restore back to the G5. So, reinstall th... Read more

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Answer Match 44.52%

http://www.theregister.co.uk/content/56/30808.html

Why spammers lurve the 'Microsoft support' worm
By John Leyden
Posted: 21/05/2003 at 15:03 GMT
The latest Windows mass mailer worm could be used by spammers to launch bulk mail blizzards from computers they don't own, a security researcher warns.

AV vendors are now reporting the Palyh worm (which poses as a message from [email protected]) as a variant of Sobig-A.

Most vendors are renaming the virus as Sobig-B.

Sobig-A has been implicated in assisting spammers by installing proxy servers on machines it infected.

Joe Stewart, Senior Intrusion Analyst, at security consultancy LURHQ, who wrote a paper on Sobig-A's appropriation by spammers, reckons history is repeating itself.

"It looks like he/she is trying to do the same thing again, because Sobig-B seems to have the same functionality - acting as a primary stage, a foothold to first spread itself then download the real Trojan code later when the author is ready," Stewart told The Register

Fortunately, Geocities is shutting the sites down before the person(s) responsible can do much damage, Stewart notes. But he voiced concern that variants of the virus (which don't rely on Geocities) may follow.

In recent times there have been several examples of spammers using cracking exploits to gain control of victim PCs and send virtually untraceable spam. Insecure WLAN are prone to much the same risks.

Perhaps the most insidious ... Read more

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Answer Match 44.52%

Hi.  This is my first post on Lenovo forums.  Hoping someone can point me in the right direction.  I don't know much about computers and I'm about ready to hurl my new Yoga 900 (high definition display 3200 by 1800 resolution) over a cliff and jump with it!  I've had it for three weeks, and recently spent a few days setting it up with my apps and files ready for work.  When the display is working properly it's beautiful.  But, coincidence or not?, when Windows 10 (home) updates have downloaded, the screen has become hazy with very unnatural colours.  Too much yellow and red in the mix, and the whole image is very hazy. It came good for several days, but yesterday when there were some more updates, it's hazy again, and seems to be staying that way.  Ugh!!  I don't know if it's the Windows updates causing the issue, but it seems to happen at around the same time.. I tried updating the Display Adapter driver with the one for the Yoga 900 currently available on the Lenovo download site (Intel graphics driver released 13 May, Version 20.19.15.4364) but after downloading and going through the install process smoothly, I get a message saying that Windows has determined that the current one is the best, and the downloaded one is not verified by the computer manufacturer.  **bleep**?  It's Lenovo that's made this new driver available on their download website!!  Why won't... Read more

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Answer Match 44.52%

With Microsoft finally replacing the age-old crime to web fashion that is Internet Explorer, a number of changes are being made to its replacement, the much trendier-sounding Edge browser. Most significant of these is the recently noted ommission of ActiveX-based...

Read more
 

A:Microsoft says Edge browser will not support Silverlight

That is the best news I have heard in a while. Finally, Microsoft is ditching all the legacy crap it once created.

Now all the corporations will be forced to throw away use of ActiveX from their internal products. And once they have done it, they will see that there is no more reason left to continue using Microsoft browsers any more.
 

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Answer Match 44.52%

Hey everyone. I've tried to research this and I just dont know what it's talking about. I e-mailed a simple game to a friend I work with. When she tries to open it she gets the message "The Microsoft Virtual Machine does not support this application
No Such interface supported"

Any ideas?
[Edited by bcon76 on 06-14-2001 at 04:50 PM]
 

A:The Microsoft Virtual Machine does not support this application

Assuming it works fine on any other PC I can only assume they have an older version of VM. Assuming they at least have InternetExplorer 4.01 or better, have them go here and download the most recent version of VM. Then run it to install it. <a href=http://www.microsoft.com/java/vm/dl_vm40.htm> MS VM</a>

BTW, before they download it, have them check their current version number of VM, Start>Programs>MSDos prompt, type in Jview and press enter. The version number is in the upper right hand corner of the DOS dialog box. If it's less than 5.00.3802 then they should update to the version I mention above.

See this to be sure they do have IE 4.01 or better. <a href=http://support.microsoft.com/support/kb/articles/q164/5/39.asp> What version of IE do I have?</a>
 

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Answer Match 44.52%

Hello, again. I need some info re creating restore points. In the HP Support Assistant, under updates and tune-up-change tune-up tasks, should the "set restore point" be turned on to "yes" when a tune-up is scheduled? I understand that windows 8.1 automatically sets restore points, but I don't know how or when or where the restore point info is stored. Is the HP Support Assistant "set restore points" the actual method used by Microsoft or an additional option?

Thank you.

A:Microsoft Restore Point in HP Support Assistant

Originally Posted by Juliet68


Is the HP Support Assistant "set restore points" the actual method used by Microsoft or an additional option? Thank you.



No.

First off, I have an HP Pavilion Desktop (500-075) purchased 12/2014 so I have some first hand experience. It was preloaded with 8.0 and upgraded to 8.1 and all the other current updates.

IMHO, HP Support Assistant can be a problematic program. ( I will get to that later.)

I don't believe MS uses the HP Framework for any of the MS service routines. If I were you I would turn off all the HP tune-up tasks because they would be redundant, the MS maintenance tasks do everything and more. Anything HP Support Assistant does can be easily performed manually as well. Personally I don't want the HP setting Restore Points and especially defragging the disks. It seems every add-on third party program wants to service your computer. While windows will automatically create some Restore Points under certain conditions I prefer to create them manually so it's always under my control. At any time you can see all the stored Restore Points as well as set the overall storage space for Restore Points by going to the Recovery Section and select Restore Point configuration.

Back to HP Support Assistant: Support Assistant is a rather complex piece of software that I wish was never installed. Check out the HP Support Forum, many HP users have difficulty uninstalling the program and/or gettin... Read more

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Answer Match 44.52%

I try to find help with my phone since the email and people finder do not communicate. Where do i go? there is no service or help line. How can i talk to a person who can help me fix it?

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Hiya

Self-extracting EXE file installs spreadsheets with support information for Microsoft Publisher®. By default, files are saved on your computer in Program Files\ORKTools\Download\Documents\Pub.
System Requirements
Supported Operating Systems: Windows 2000, Windows 98, Windows ME, Windows NT, Windows XP

Office 2000 and Publisher 2000; compatible operating system

http://www.microsoft.com/downloads/...99-d001-40a4-aa76-db358e0e1ad4&DisplayLang=en

Regards

eddie
 

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Answer Match 44.52%

Hi.  This is my first post on Lenovo forums.  Hoping someone can point me in the right direction.  I don't know much about computers and I'm about ready to hurl my new Yoga 900 (high definition display 3200 by 1800 resolution) over a cliff and jump with it!  I've had it for three weeks, and recently spent a few days setting it up with my apps and files ready for work.  When the display is working properly it's beautiful.  But, coincidence or not?, when Windows 10 (home) updates have downloaded, the screen has become hazy with very unnatural colours.  Too much yellow and red in the mix, and the whole image is very hazy. It came good for several days, but yesterday when there were some more updates, it's hazy again, and seems to be staying that way.  Ugh!!  I don't know if it's the Windows updates causing the issue, but it seems to happen at around the same time.. I tried updating the Display Adapter driver with the one for the Yoga 900 currently available on the Lenovo download site (Intel graphics driver released 13 May, Version 20.19.15.4364) but after downloading and going through the install process smoothly, I get a message saying that Windows has determined that the current one is the best, and the downloaded one is not verified by the computer manufacturer.  **bleep**?  It's Lenovo that's made this new driver available on their download website!!  Why won't... Read more

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Answer Match 44.52%

http://www.theregister.co.uk/content/56/30751.html

Why did support @ microsoft send me a virus this morning?
By John Leyden
Posted: 19/05/2003 at 08:56 GMT
Windows users everywhere are urged to update their anti-virus definitions following the discovery of a new worm, which poses as one of a series of odd messages from Microsoft.

Palyh (AKA Mankx), got a strong start of the weekend and is spreading rapidly, at least if our own in-boxes are anything to go by.

The pest is an email and network attack worm that includes a downloaded Trojan horse component, according to a preliminary analysis of the virus by security outfit iDefense. After a computer is infected with the worm it attempts to create copies of itself in remotely shared startup locations on a network.

The virus also attempts to update itself by linking to a Web site. Hopefully this avenue of mischief will soon be closed.

The virus normally arrives via email with one of the following subject names: Re: My application, Re: Movie, Cool screensaver, Screensavers, Re: My details, Your password, Re: Approved (Red. 3394-65467), Approved (Ref. 38446-263), Your details.

Within this emails is an infectious attachment of filetype .pif, .pi or .uue. Again selection of these filetypes is random. Double click of the attachment and you get infected, natch. Palyh scans files (with .dbx, .eml, .htm, .html, .txt, and .wab) for fresh prospects for infection.

This behaviour means the virus is likely to be prolific. As usua... Read more

A:Why did support @ microsoft send me a virus this morning?

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Answer Match 44.52%

The title pretty much says it all. What I have been seeing for some time now is a lot of my clients that click on ads in the right hand advertising panel of the facebook page have ended up with malware on their systems and big warnings on the screen to call a toll free number to fix their system and when they do are told it is Microsoft tech support which it is not and they want access to your system. If you give it to them you are then really in a jackpot of a problem. So just a warning, I tell my clients that it is a good rule of thumb NOT to click on anything in the right pane of their page as you have no clue which ones will cause this issue. Of late mostly the ones about stars dying or having other problems seem to be the most likely ones but I have seen it in others as well. One would think that facebook would do something about these type of things but sadly they are about the almighty dollar and don't seem to care. So every one please watch what you click on facebook. Especially if it seems to good to be true because if so it usually is.

A:The Facebook Microsoft Tech Support Scam.

Unsolicited phone calls, browser pop-ups and emails (aka Tech Support Scamming) from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common and prolific scam tactic over the past several years. The scams may involve web pages with screenshots of fake anti-virus software displaying warnings of bogus malware infections, fake ransomware and fake BSOD which include a tech support phone number to call in order to fix the problem. More nefarious scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.If you have not done so already, you may want to read Beware of Phony Emails & Tech Support Scams.

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Answer Match 44.52%

Because its been too long that windows XP had updates.

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Answer Match 44.52%

Hello Happy to Help you!
Here I help you regarding your problems like any Microsoft products as we you all aware that we having more than 300 Microsoft center in all over the world we are the one of them who provides you online technical support 1-844-862-4949 here we have Microsoft technician who provides you the best satisfactory resolve problems.

A:microsoft office customer support 1-844-862-4949

SPAM, bye bye, FE Notified

1 more replies
Answer Match 44.52%

hamlius, dc3, anybody -- do you know if the following scenario is true or not?  Both an OEM Windows 7 owner [license-holder] and a Microsoft Windows 7 owner [license-holder] receive Windows Updates, and both go to various Microsoft web sites to add things to their OS.  Does Microsoft have a shorter time period of support for OEM W7 folks than for Microsoft W7 folks?  Reason for asking:  Over a year and a half ago, when I had OEM W8, when I searched Microsoft web sites, it seemed to me that OEM Windows offers just did not "last" as long as Microsoft Windows offers.

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Answer Match 44.52%

Theres a story currently going around that claims Windows 10 will 'expire' after four, or even two years and that users might have to pay for updates after that. That story is bogus and heres why.Forbes is reporting that a change in the way Microsoft talks about the Windows 10 support lifecycle might point to a dire future, where users would be hooked into paying for updates once the current free upgrade offer expires. Basically, according to this, Microsoft is pulling a bait-and-switch and planning on forcing users to pay for updates or be stranded on an old version of Windows.The report is based on a footnote in one of Microsofts financial slides that explains how, once Windows 10 launches, the company will need to defer revenue over the lifetime of the OS, thanks to its new way of updating the system. But unlike previous occasions, now Microsoft also mentions that the supported lifetime of a device that upgrades to Windows 10 will be between two and four years and will primarily be determined by customer type, not by device form-factor as previously stated.No, Microsoft won't cut off support for Windows 10 in four yearsThis should calm down a few rumors, guesses and assumptions going around this section.Thank you to JMH3143 for posting this on TSF. I saw it there and thought it would be a good idea for it to be posted there as well.

A:"No, Microsoft won't cut off support for Windows 10 in four years", via Neowin

Phew...

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Answer Match 44.52%

My sister has a Lenova all in one pc running Windows 8.1.  For the last several weeks, she keeps getting these pop ups wanting her to call them to fix a problem which I don't think is there,  I think it is a scam, but can't find the source to stop the messages.  I have run her AVG as well as Malwarebytes and iobit malware scan and it finds nothing.  I went to the startup file in Task manager and don't see anything there either.
I hope someone has info on this..I have teir 800 number but don't want to call it.

A:PC support (Microsoft Certified Partner) pop up question

DO NOT call the number or allow that scammer to connect to the computer remotely.
It is definitely a scam.
Uninstall ALL IObit programs....best to use Download Revo Uninstaller Freeware in Advanced Mode.
 
Could be the ad is only appearing at a certain website or more likely some adware has gotten installed. Use the programs below to find
and remove ALL adware.
 
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
 
Download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".... Read more

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Answer Match 44.52%

I appear to have multiple viruses wreaking havoc. At first things were just v. slow, then there were a few screen wipeouts and my wireless connection just kept shutting down. Now, I am only able to boot my computer to XP using the Last Good Configuration, must go to the internet directly thru the Verizon DSL box (Linksys Wireless G not working at all), and must disable patch-resistant Sasser popups using Run/shutdown -a before I can get on the web. And once I am on the net, I can browse generally and check yahoo email but can't log in to other password sites (for example, MyEbay) or complete online transactions (for example, purchasing anti spyware software online), and I battle constant pop up ads.

I was on the phone with microsoft yesterday about one virus I identified - Sasser. They had me download two files to fix it - the Sasser Worm Removal Tool (KB841720) and I believe a patch (KB835732) but they didn't work. Tech Support gave up, said I was probably "infested" with other viruses that were preventing these tools from working. Can someone help me?

I've run samples of other anti trojan and spyware and virus hardware - some found nothing wrong with my machine (Trojan Hunter, Panda) - others found multiple issues. Spyware Doctor found 14 infections including Splotchbar, Altnet Software, Rapid Blaster and C-Dilla, among other lesser items and Xoft Spy found a worm and a trojan horse I believe not listed in Spyware Doctor - but I can't get tho... Read more

A:Help - infested? Sasser plus others. Microsoft tech support gives up.

12 more replies
Answer Match 44.52%

Microsoft on Wednesday extended support for its Windows XP Home and Windows XP Media Center operating systems through 2014...Previously, all support for Windows XP Home was slated to end two years after the release of Vista, in other words, at the end of January 2009...informationweek.com.

A:Microsoft Extends Windows Xp Support To 2014

That is excellent news. I was not looking forward to having to acquire a completely new system just because of a forced change to VISTA.Orange Blossom

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Answer Match 44.52%

WHAT a MONTH! My "new", now 4 mo old system had a bad memory stick which caused sooo many problems that I have had to reformat hard drive, reinstall W2KPro, and start all over! Have been on the line with MS tech support almost constantly for the last 22 days. Bummer! BUT... hopefully this system will operate correctly now...
I use a free auction build/submit software called AuctionSubmit for posting eBay auctions. The eBay "categories" need to be updated or it will not post the built auctions. When I try to update I get a ( run-time error 3315: Field categories can't be a zero-length string ) pop-up box. This program did work on the machine before the reinstall just fine. The other thing that has changed is installing Norton Internet Security software. Is there a possible conflict between the two programs? I really need to get back to work but can't without the Auction Submit. Help!!!
Thanks,
Jan
 

A:Need help after Microsoft Tech Support! Run-time error! @#?&!!!

A lot of AntiVirus, Firewall and other similar software can cause headaches through conflicts etc. The best plan is to shut down such software before installing anything else. Try uninstalling your ebay program, shut down norton, reinstall ebay and then turn norton back on (allow for restarts etc), this may solve your problem. Good luck.

The other possible causes could be that you are running different versions following your reinstall of Windows; ensure all your software's upto date if you can, this tends to result in smoother systems altogether.

Hope this helps.
 

1 more replies
Answer Match 44.52%

Hey,
I tried microsoft support chat for microsoft band today, and microsoft employee started asking about all the sensitive data (email address, phone number, my age). I was chatting about warranty of microsoft band and he stated he needs that info to send it over to care team.
This is the exact address i used to contact microsoft support:
https://www.microsoft.com/microsoft-band/en-gb/support/contact-us?productId=109673362&issueId=109673440&subIssueId=109673444#
Is that legit? Are microsoft help empolyess allowed to ask this kind of information? I can't find any information about it.

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Answer Match 44.52%

Hiya

The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. The reporting tool DOES NOT make any registry changes or modifications to the operating system. There are 8 specialty versions, one for each of the following support scenario categories: Alliance, Directory Services (not for Windows NT 4.0), Networking, Clustering, SQL, Software Update Services, MDAC and Base/Setup/Storage/Print/Performance. Each version gathers some of the same basic information but there are specific reports unique to each of the support scenario categories. Please read the readme.txt files for more details about each version.
Important Notes
1. You may install and use an unlimited number of copies of MPSReports solely for the purpose of gathering system information necessary for Microsoft Product Support Services to provide you with technical support services requested by you. All other purposes are not supported by Microsoft. Please refer to the EULA for more detailed information regarding your usage rights.
2. No MPSReport versions are currently supported to run on 64bit Operating system versions
System Requirements
Supported Operating Systems: Windows 2000, Windows NT, Windows Server 2003, Windows XP

Please view the readme.txt for specifics.
http://www.microsoft.com/downloads/...7c-7ca5-408f-88b7-f9c79b7306c0&DisplayLang=en

Regards

eddie
 

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Answer Match 44.1%

Hi out there. I'm new to this forum so I think this is where I should be posting this particular issue, as I don't believe I've got a virus/trojan problem. Happy to be wrong and I'll re-post if that's the case.

Under normal cicumstances my system works just fine, it's an AMD Athlon XP3000+ with 160Gb Hard drive and a secondary 300Mb drive, plus 1Mb memory and Windows XP Pro.

When I run certain applications, iTunes being the most common one to cause the problem, the system starts to run at 100%CPU. However the most intriguing thing is that it's the Kernel activity that's taking it up to 100% CPU. In this state everything takes forever and I have to re-boot, when the problem goes away.

I've tried the itunes forums etc., but this seems to be an unkown problem to Apple.

I would really appreciate some help to solve this one.

Here is my HijackThis log:
Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 20:08:34, on 06/06/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32... Read more

A:[MOVED FROM MICROSOFT SUPPORT] Windows XP Performance problems

Hi and welcome -

I don't see any obvious malware in this log, which is what we do in this forum, remove malware.

By posting a HijackThis log along with your issue on the Windows XP forum, all that happened was your thread was moved here, as only our trained and approved Analysts are allowed to respond to threads with HijackThis logs in them.

I suggest you post your issue (without a HijackThis log) in the XP forum, so that the staff and members there can better assist you.

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Answer Match 44.1%

My apologies if this isn't in the right place. I wasn't sure where exactly to put this. 
 
For the past two or three months or so, I've been having a really strange problem with my computer. At times, when I try to load pages, I'll get some sort of redirect where it will say microsoft.com in the address bar, but the page will say something like "You were being hacked! We've stopped it for now. Contact Technical Support now." or "Suspicious Activity Detected!" Then it will say "System Health is critical!" and will have a "certified technical help desk" number and some other stuff. Luckily, I'm not a complete idiot and realized this is a scam so I didn't call the number or anything. I can post screenshots of what the pages look like if necessary.
 
I get this issue pretty sporadically. Sometimes it will happen almost every day during the week, for a few hours at a time, and then I might not have the issue again for another week or two. When this is happening, I won't always get the redirect page (although oftentimes I will), sometimes I won't be able to load pages at all and will get a connection timed out error or something similar to that. Sometimes restarting my modem and router or clearing my cache/cookies will work temporarily, but usually not for long. I have Chrome, Firefox, and IE all installed on my computer, but use Chrome most of the time. When I'm having this issue, however, it affects every browser I try to use, not just Chrome. 
 
I've tri... Read more

A:Microsoft Support Redirect. No Viruses or Malware Found.

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scr... Read more

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