Tech Problem Aggregator

Black screen after Windows splash screen. Unable to acces safe mode.

Q: Black screen after Windows splash screen. Unable to acces safe mode.

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT

I also upgraded my PSU to an Enermax Pro 82+ 525w.

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA

I mainly use my computer for gaming, after my first video card died i was sent a beefier card;lst after that my PC was no longer under warranty so I had to buy my next cards my self.

My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard and enabled it through BIOS... same thing.

I originally thought this was a video card problem but after going through my onboard i realized this isn't the case. Anytime i try to run windows normally the black screen happens wether its through my video card or through my onboard. So my next idea was to start in safe mode... Unfortunatley that doesn't work either... It loads up all my system32 drivers then stops after windows\system32\giveio.sys

Could this be an OS problem? Maybe my mobo is shot and that's why i've been burning video cards? 4 cards in 3 years is a little ridiculous.

Should I reformat? Should I replace my mobo? Please help :(

Heres my PC's exact specs (keep in mind i replaced my video card and PSU as mentioned before in this post.)

Please help me.. money is tight and I can't afford to be guessing and replacing parts... thank you.


A: Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

7 more replies
Answer Match 98.1%

After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

A:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

3 more replies
Answer Match 79.2%

Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.
The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:

2 more replies
Answer Match 78%

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

4 more replies
Answer Match 107.52%

Hope somebody out there can help me as I've run out of ideas.....possibly might have picked up a Virus from facebook but I'm not certain.My system started to run slowly a few days ago and a Security centre 2011 box suddenly appeared..wouldn't allow me to open Malwarebytes or access system restore.
I powered down the PC and restarted but a black screen with a flashing cursor appeared before disappearing with the numbers lock light illuminating.
Restarted the PC and F8 into safe mode but system stalls at: multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\Drivers\Mup.sys
Restarted PC again and loaded recovery disc which starts to run but subsequently stops with technical codes showing: 0x0000007B (0xF898A640/OxC0000034/0x00000000/0x00000000).
Don't know if I'm every going to get my system back.....much appreciate anyone's help on this!!
(My PC is Sony Vaio VGC-M1 with Windows XP Home edition)

A:Frozen Black Screen/Unable to boot into Safe Mode....can't recover system..Help!!!

Hello and to the BC forums.

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.

Thank you.

34 more replies
Answer Match 106.26%

XP won't load past splash screen, only in safe mode
I was working on my laptop last night no problems, I shut down normally and return a few hours later, now the thing wont start past XP splash screen (the little blue bars moves across the screen forever), the only way I can get my system going is to start in safe mode. The last time I ran the system I did not install any new hardware or software. I have been battling some spyware recently, namely one called Antivirus 2009 from I removed it via Malwarebytes the other day, it came back once, I removed it again and it seems to be gone still. What can I do to fix this? I also cannot run Malwarebytes in safe mode, whenever I do it it freezes my about a minute into the scan on a the follwing item


I will post a HJT log below just incase it helps.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:19:26 AM, on 6/7/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKC... Read more

A:Windows wont load past XP splash screen safe mode only. Suspect inetavirus infection

Hello and welcome to TSF.

HijackThis is no longer the preferred initial analysis tool in this forum

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

1 more replies
Answer Match 106.26%

I have the same problem as the other thread. Unable to restore, go into safe mode, or task manager. I just got black screen with moveable cursor. When load restore cd, it just loading windows files and back into black screen with cursor. I have followed the instruction from previous threat but i'm stuck after loading the burn image cd. This is the thread that i tried to followed:

Download GETxPUD.exe to the desktop of your clean computer

•Run GETxPUD.exe

•A new folder will appear on the desktop.

•Open the GETxPUD folder and click on the get&burn.bat

•The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.

•Click on Start and follow the prompts to burn the image to a CD.

•Next download to your USB drive

•Also Download Query.exe to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file,, will be extracted.

•Remove the USB & CD and insert them in the sick computer

•Boot the Sick computer with the CD you just burned

•The computer must be set to boot from the CD

•In some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.

•Follow the prompts

•A Welcome to xPUD screen will appear

•Press File

•Expand mnt

•sda1,2... Read more

A:Frozen Black Screen/Unable to boot into Safe Mode....can't recover system..Help!!! i got the same problem from...

FWIW: Using a malware topic of someone a guide to solving probably not the way to go.

If you have malware issues, I suggest that you initiate a proper topic at the appropriate malware forum.

Preparation Guide, Before Using Malware Removal Tools and Requesting Help -


2 more replies
Answer Match 105.42%

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

More replies
Answer Match 103.74%

Everytime I try to boot...The splash screen freezes after a short time. The POST goes fine. Tried booting to Safe Mode, no luck (I think that's when I got a bunch of text flash on the screen and freeze.) Can't get to a command prompt, either. CAN get into BIOS. Tried reinstalling Windows (although I'd have to pay for it, as it would be my third or fourth re-install), but it froze in the process somewhere. I got to a c: somewhere...I think it was the Recovery Console...yes, it was...but I don't know enough to know what to do. That froze, too, after looking around a bit. Sounds almost like a hardware problem...overheating or something, but I can't figure it out. Built the PC myself, everything was OK except once in a while it'd reboot on its own. I appreciate any help, thanks in advance....

A:WinXPFreezes at Splash Screen, No Safe Mode

the best way to determine if it's hardware is to format/clean install. if it freezes, you've got a hardware problem.

if you have data on your drive you don't want to lose, do a parallel install:
-boot to xp cd, choose to install a fresh copy, leaving the current file system intact.....install on same partition, but choose a different folder, e.g. call it \winxp instead of \windows.
-boot to the new os install
-you should be able to access your data, although you may need to boot to safe mode, login as admin, and take ownership/change permissions
-copy your important data to cd
-format and clean install xp

if it's hardware, and you have spare parts lying around, try swapping parts. but its could also be a driver. a parallel or clean install will determine that. (also, disconnect everything but mouse, keyboard, and monitor.)

you could also try a registry hive swap from the recovery console, but that's a whole nuther post. (yes, nuther is a word.)

19 more replies
Answer Match 102.9%

WinXP Pro
Geforce video 440SE 64MB,

This pc shows bios info (as per normal) then goes to WinXP splash screen and then flickers and then reboots.
Immediately thought it was something to do with the video card... opened the case and the card has a cooling fan that wasn't working... so assumed it was overheating and the cause.

Went out and bought a new Geforce card -- same type and still get the same problem.

This PC WAS working before customer asked me to give it a check-up.
PC boots ok into safe mode.
I've ruled out the processor and the memory (ran tests)... suspect the video settings in some way. I'm not sure what the original monitor was and I just hooked it up to a reg monitor (VGA). FYI, System recognizes the vid card ok in the device manager.

Searched for similar probs .. found some that have not been very helpful.
(One suggestion is to reload WinXP and do a repair of some kind)

Looking for directions.

A:PC Reboots after WinXP splash screen (ok in safe mode)

12 more replies
Answer Match 102.9%

I'm running Win XP Media Center Edition SP1 2002 now (I reformatted, used to have SP2 installed.) and only recently have I been experiencing this mysterious issue that frustrates me to no end. A little tidbit of information before I go on, somebody installed Windows Virtual Machine (with a windows 98 download from some forum) maybe a week ago. That's when the start-up problems began, so I'm led to believe that this could be the culprit. I have no idea.
Anyway, when it first refused to fully boot, it couldn't get to the Win XP splash screen. I had somebody look at it. He went to the Setup menu and restored it to the optimized defaults. Either that temporarily cured it, or we were lucky. It started up normally and I didn't turn off the computer for maybe two days. After I finally DID shut it down, the problem persisted, however this time it WOULD get to the splash screen, but nothing else. Returning it to the optimized defaults would do nothing. Since the computer was old, slow and flooded with programs I myself didn't install, I thought it was a good time to just reformat the whole darn thing and start fresh. Thirty minutes later, I try to boot up, guess what, the same thing happens. Nothing past the splash screen. It's not like I can restore it to a past setting that worked since the OS is wiped clean. I've read about "faulty hardware" confusing the system, but nothing plugged in that I know of is faulty. Mouse, monitor, keyboard, po... Read more

A:Won't boot past splash screen, in safe mode now

Something unclear here.
You formatted and you start installing Windows.
You go through all installation steps and it won't pass splash screen on very first run?

7 more replies
Answer Match 102.9%

I was working on my laptop last night no problems, I shut down normally and return a few hours later, now the thing wont start past XP splash screen (the little blue bars moves across the screen forever), the only way I can get my system going is to start in safe mode. The last time I ran the system I did not install any new hardware or software. I have been battling some spyware recently, namely one called Antivirus 2009. I removed it via Malwarebytes the other day, it came back once, I removed it again and it seems to be gone still. What can I do to fix this? I also cannot run Malwarebytes in safe mode, whenever I do it it freezes my about a minute into the scan on a the follwing item


I will post a HJT log below just incase it helps.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:19:26 AM, on 6/7/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\... Read more

A:XP won't load past splash screen, only in safe mode

6 more replies
Answer Match 102.06%

hello, I started msconfig.exe (system configuration) the boot tab
Check "safe boot" with minimal option
reboot the computer, I see the miscrosoft logo with spinning dot for few seconds and then a black screen (no mouse, nothing)
The PC (dell M6700) was working fine up to now , I just wanted to start a sfc /scan from safe mode but now I'm stuck in safe mode with a black screen
thanks for your help


More replies
Answer Match 102.06%

Basically im in need of help, updated to windows 8 and all was well with it and then tried to load it up and it just loaded up black, now it seems to be the graphics card drivers that are doing it and the solution would appear to un-installing however i cant uninstall and cant boot up safe mode. please can someone help me.
Intel Core i5 2500K 3.3GHz
Nvidia GTX 560

More replies
Answer Match 102.06%

I have a Dell Latitude running Windows 7 x64 Enterprise that is suffering from the Black Screen of Death.  I cannot boot into SAFE MODE (or any other mode) whatsoever.  I have the drive hooked up via a SATA to USB converter and have noticed the following 3 files at the root of the C: drive:
I have run Combofix and Malwarebytes on the machine that the bad drive is attached to, but neither program found anything.  The KBSERVICE.SHUTDOWN file has a modified date very similar to the time that the computer first had the problem.
Any advice would be greatly appreciated!

A:Windows 7 Black Screen - no safe mode available

DISREGARD.  User has opted to salvage data and reload Windows.

2 more replies
Answer Match 101.64%

I have a dell Inspiron 9100 (Intel Pentium 4 CPU 3.00GHz) desktop running Windows XP SP3 only. I have one fixed 160GB Hard Drive. I have not changed any settings/ installed/removed any programs recently. My last shut down was normal.
When i started up the pc i got as far as the xp splash screen which i believe it would have stayed on indefinitely. The scroll bar was still scrolling. So I attempted restart and tried again and the same problem occurred. I then attempted to start in safe mode were the BSOD occurred at what appeared to be the end of the driver loading. I got the message unmountable_boot_volume with the error code 0x000000ED (0X869C45CO, 0XC00000BS, 0X00000000, 0X00000000)
The first thing i did was dissemble my pc, unplug/replug all the insides, remove all dust and i even reinserted the drive battery. I tried restarting again and the same issue.
I then went on to google the issue to read what felt like hundreds of similar but never the same issue.

As i usually use my tv as a monitor i thought this could be the issue. So i put in an ordinary monitor and took out all my usb peripherals. Same issue again.
At the stage i thought i would post for help. Not wanting to seem like a newbie i went through all the steps that i did before so i could get the exact error messages to post when i noticed that when i retried safe mode it stopped at a certain point during the driver loading and along the bottom of the screen PRESS ESC TO CANCEL LOADING SPTD.SYS... I Hadnít notic... Read more

A:XP splash screen loads forever; Safe mode gives BSOD

SPTD.SYSClick to expand...

Remove your daemon tools program, restart and see if the problem goes away.

1 more replies
Answer Match 101.64%

I'm not really sure that I have a virus/malware issue but it is highly suspected. Windows XP Home is not able to boot and stops at the splash screen even in safe mode. I have tried to locate a problem by booting from CDROM with BartPE and trying to run portable apps like SpybotSD portable and Malwarebytes. Each one was unable to run because they tried to write files to the boot drive, which was a CDROM. The BIOS on this laptop will not boot from a USB device. I have removed the drive from the laptop and have it connected via USB adapter to an XP Pro desktop. I discovered that most directories in the profile areas were unaccessable, "access denied" errors. I manually changed the properties on all the directories that it would allow me to do so I could access the files. There are still several directories in some of the user directories that I was not able to change the access properties, logged in as Administrator.

I need advice as to what proceedure to use next. AVG Free addition hasn't found anything of any consequence but it is skipping any directory that it can't access. I want to find out what is going on as I need to move the data from this PC over to the new PC the customer has purchased. I was able to image the drive using DriveimageXL but I did get a couple of CRC errors near the end of the process. Any help would be appreciated.


A:XP home hangs at splash screen will not boot even in safe mode

Not sure why I received no response.

Did an extended hard drive test, took and hour and a half to run, and the drive failed the test near the end of the test cycle. It had perviously passed the quick test. So in answer to my own question, I do not have an infection on this machine.

3 more replies
Answer Match 101.22%

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


More replies
Answer Match 101.22%

Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

More replies
Answer Match 100.8%

Hi everyone,As the title suggests, I'm getting a black screen after the windows logo appears. At first, there's no cursor, but if I put the computer to sleep and turn it back on, I get a cursor when it wakes up--still a black screen though.Here are my specs:CPU: AMD Hexacore 1090TRAM: 8GB GSkills RipjawsMB: Gigabyte GA-78LMT USB3GPU: MB Integrated Radeon 3000 SeriesUnbootable HD: Seagate 2 TB Barracuda Windows 8.1Bootable HD: 7 year-old 500GB Hitachi Windows 8.1Here's how it went down: I was watching HBOGo on Chrome, then went to the Netflix Windows 8 app (don't judge my lethargic chain of events). However, Netflix immediately closed and wouldn't start. I figured it was something with the graphics, so I restarted my computer. After the restart, for some reason, it ran Chkdsk on my other HD. After running that, it went through my normal startup and blacked out after the logo. I ran a bootlog and found that dxgkrnl.sys loads once, then attempts to load another 4 times and fails each time. Other than that, everything loads correctly. Then I deleted some AMD stuff (perhaps stupidly) and I get more errors in the bootlog, from AMD stuff. I'd like to just clear all the AMD stuff and just have the bare Windows drivers load.Here's what I've tried:1) I've tried startup repair, which attempts some fixes, but fails.2) I tried to enter Safe-mode and low graphics mode, the computer simply launches into "Automatic Startup Repair" and fails after the "Diagnosing PC" dialogue.3) Reset my BIOS... Read more

More replies
Answer Match 100.8%

I have an HP G72 laptop that has Windows 7 Home Premium OA. Since March 14, 2013 it's showing me the black screen right after I login. Only the cursor is there and it's movable. It all started when I installed the Win7 Service Pack 1 on March 13. Before that, I would get a message that Scan/Check Disc couldn't be opened because of some recent update but it would go on without any issues. I thought that updating it again would fix that problem. It just game me more. It was also black in Safe Mode. 
I tried the System restore via the command line but failed. It said that my Anti Virus (Avast! Free) was running. The oldest restore point was March 3. It said that it failed to extract a file related to Avast!. 
I tried pulling out the Task manager be it wont open. it's giving me this message:

I tried sfc /scannow and it found/did nothing.
I did Startup Repair, Last Good known config and got the same result. 

A:Windows Seven Black screen after login even in safe mode.

Safe Mode is showing/working now. I can see my destop back the background is in black.

1 more replies
Answer Match 100.8%

My windows xp screen would turn black when i boot. It happens right before the blue welcome screen.
safe mode and safe mode with command prompt works. when i try safe mode with networking, it loads the system files but after that, there would be weird symbols and colors blinking.
i also replaced the hal.dll with the one on the windows xp cd when i got hal.dll is missing/corrupt message before. Maybe that could be the problem?

A:Windows XP black screen and safe mode error

Mine did this when the desktop resolution was higher than what my monitor would support. My LCD would go blank (black) and I would see nothing. The computer seemed to be running in the background however. Have you tried adjusting your video settings via Safe Mode and starting with something like 1024x768?

It may help if you let us know what type of Video Card you have, what type of monitor etc.. I notice you haven't filled out your system information in your profile.. this may be a good opportunity, as it would give a bit more information to use while we try to think of things to try.


1 more replies
Answer Match 100.8%

After a power outage 3 weeks ago I was having issues with the system going down at around 5 minutes and then less and less time after that. I was told it was a display issue and to uninstall and reinstall my display drivers. I uninstalled my drivers and it was still the same. I felt like it was temperature related. I found my graphics card (Radeon 5700) was dirty. I cleaned it and thought I was back in business. Everything was back to normal, all I needed to do was update my graphics drivers. Once that was done, my computer would no longer load past the Windows splash screen.

I used Puppy Linux on a flash drive and I have access to everything. I can use the internet and access all my files. This to me says that it is not a hardware issue.

The fact that when I try to go into safe mode it gets stuck for more than a day on classpnp.sys (when I finally give up). I understand that classpnp.sys has loaded but, there is something after that that the computer can't load. I have seen some people have atipcie.sys load after classpnp.sys and it makes sense to me that it would be a graphics driver that is causing the issue.

I need my Windows 7 up and running for school and work projects. Any ideas, thoughts, or help would be greatly appreciated.

A:Stuck on Windows splash screen, safe mode stuck on classpnp.sys

Hi ,
Follow this tutorial to run SFC /Scannow at boot.
SFC /SCANNOW : Run in Command Prompt at Boot
If you want to run the command from a USB drive follow this tutorial.
Boot Windows 7 System Repair Disc from USB Using Grub4Dos
And apply it to the first link instead of the ERD (Emergency Repair CD).

Generally a good tutorial to read.
Troubleshooting Windows 7 Failure to Boot

6 more replies
Answer Match 100.8%

I received the following error message when I attempted to restart my computer:

C0000218 Unknown Hard Error

When I restarted after the blue screen it went into a check disk but would not finish the scan.

I have tried to start the computer in safe mode with internet connection and after a few minutes the screen goes black. I've tried to start it using last known configuration and the screen goes black. Everything I try ~ the screen goes black.


A:Blue screen & now won't start in safe mode, screen goes black

I'm writing from my husband's laptop because my desktop is completely dead.

We were out of town for several days and when we returned my desktop was running very slow so I attempted to restart it. It locked up, I pressed/held the power button and when it restarted it attempted to run a disk check. The disk check locked up and I had to press/hold the power button again. When it restarted I got a blue screen ~ stop: C0000218 unknown hard error.

Sometimes when I attempt to restart it I get: checking file system on C:
file system = NTFS

When I attempt to restart it in safe mode, safe mode with networking or starting in last known good configuration I get . . .

multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\ . . . (various items)

Now it won't start, not even in safe mode. Everything I try ~ I just get a black screen.

** I just tried to restart AGAIN and it ran disk scan, said it had completed disk scan and would restart, the screen went black when it attempted to restart and the screen is still black and it won't restart.

What can I do to get my computer back?

Any help will be greatly appreciated!

2 more replies
Answer Match 100.8%

Hi there I`ve never posted here before but ive looked over about a thousand threads here trying to find a solution to my problem.
Here`s the problem: I was playing fallout 3 which glitched so I had to hold the power button down till my pc turned off. Now at the windows xp splash screen it crashes, (reboots). It also does this trying to load any form of safe mode. I have a windows xp sp2 cd and I tried to re-install or repair windows but both options result in a blue-screen of death the moment i press `enter` or `r`. I`ve detached and re-attached my videocard, my ram, my dvd burner etc with no success. I`ve messed around with almost every bios option i have only to end up putting them back to default as nothing worked. I am currently running the diagnostic tests on it but all of them so far have passed.

So! I`ve played fallout 3 tons and its never had any problems, at least nothing like this so i doubt it has anything to do with overheating. Also I have absolutely no new hardware, everything should be working fine :(

My pc stats are:
Dell dimension e520 with
intel pentium 4, 3.06g processor
radeon hd3400 on pci-e
1.5 gigs of single channel ddr2 ram at 533mhz
80gig WD sata hd at 7400rpm
running windows xp home sp3, it might be the 64bit edition but my comp is screwed so i cant check it.

A:XP splash screen, safe mode and winxp install & repair all crash

Hello and Welcome to TSF,

What is the psu you are running?
Brand and wattage?

You can open up side of tower to find this out, where power cord plugs into rear of pc.

7 more replies
Answer Match 99.96%

Hi, I have this 4 year old Lenovo Y560(config below)

The discrete graphic card has probably fried a long time ago, so last year when I did a clean install of Windows, I had to disable ATI Card permanently in the device manager using safe mode and used the Intel integrated card. A few days ago, I booted up windows only to encounter, "A disk read error has occurred, press ctrl+alt+del to restart" . I tried to boot up using WIN 7 install disc, but soon after the Starting Windows logo , the screen turns black and I am left with a cursor in a black screen. I tried to boot into Safe Mode but still I encountered a black screen with just the cursor .

I booted with Ubuntu live usb and was able to access all my partition and did back up and even formatted the Windows Partition. I tried to boot using a WinPe and faced the Black screen with a cursor again. I even reset BIOS to default, changed Graphics Adapter from "Discrete' to "Switchable' and vice-versa, but no effect at all. When I boot up using Ubuntu and ran lspci | grep VGA I can see both cards listed. I even tried to boot up using Windows 10 preview disk, still I get a black screen after the Windows loading screen.

I can't afford to buy any laptop presently since I am currently at college, so using Ubuntu for now. Is ther any way to install Windows 7 again? Is it possible to get the ATI Card working properly- reballing, reflow?
Any way to permanently disable the ATI card and get w... Read more

A:Black Screen During WIN 7 POST , Black Screen Even In Safe Mode

What other graphics adapter choices are available in BIOS setup? If you choose Switchable is there software on the Lenovo site for your model that's needed? Are you using the Display adapter software from there?

Have you tested your HD with the maker's HD Diagnostic extended CD scan, followed by a full Disk Check on a single disk partition you create?

Then work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums including trying an alternate install method (disk><flash stick) with new media. These steps overcome almost all install failures, so you'll be reasonably sure the problem is hardware or BIOS settings if nothing works. But don't skip any steps.

Try Clean Install Windows 10 Technical Preview to see if there's any difference with a more modern OS install. It's already a very polished OS and worth testing this.

1 more replies
Answer Match 99.96%

Last night I downloaded a file from a Torrent site - Blackberry stuff (I'm pretty sure most or all was freeware stuff). I just noticed that that file has been removed. Kinda unfortunately because I did leave a comment on what happened to me and I asked if anyone else had the same issue. I'm guessing maybe they did because it is gone now.

I ran my AVG scan on it before opening it. It didn't find anything so I ran the executable. It locked up at one point after I started getting virus warnings from some new program (I did not write down what any of it was :-( ).

I had to do a hard shutdown. When it came up to my choices window, i.e. choose Safe Mode, Last Know, etc. I was unable to make any selections with my keyboard so it continued to boot Windows normally. The XP splash screen comes on and then the screen turns black with nothing further happening.

I can do a hard reboot but I can't get into Safe Mode because the keyboard isn't working and normal windows isn't working either.

Got any suggestions? Do I have some serious funk? Did some piece of hardware decide to stop functioning properly (power supply)?

I have been Googling this issue without any success. Sometimes it feels like you are the only one to ever have a particular issue.

This happened very late last night and now I am at work so I'm not able to touch it for the next 5 hours or so. The only two things that I can do right now is go into the BIOS settings or watch it go into Windows and then get the... Read more

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Answer Match 99.96%

I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

A:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

9 more replies
Answer Match 99.96%

Hi All,
I've been having some problems with computer recently.  First, while gaming, my computer crashed.  I'll save you the details, but eventually it got to the point where when I would try to boot, I wouldn't even get a signal to my monitor.  I eventually guessed that the processor had failed.  I purchased a new one and installed it (along with a cooler master fan and heat sink) last night. 
But now when I try to boot up, I get the error message that windows was unable to boot.  I then have the option of either running the repair tool or starting windows normally. I've used the repair tool twice, and it hasn't worked either time.  I get the message that "startup repair cannot repair this computer automatically."  The problem event name in the log is "StartupRepairOffline."  I've also tried restoring to a point where my computer worked correctly, and that didn't work either.
When I try to start Windows normally, I get the "Starting Windows" screen, then the screen goes black.  The monitor is illuminated, but the screen remains black.  I can tell at that point also that the keyboard is unresponsive (i.e. num lock and caps lock don't work).
When I boot up, I am able to boot into BIOS, but I can't boot in safe mode.
Any help would be greatly appreciated. Thanks! 

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Answer Match 99.96%

Hello all,
    I am currently experiencing some issues with an Hp Pavilion dv5, running Windows 7 Home Premium. After startup, the windows logo is displayed, and then the screen goes black with only the cursor visible. The cursor is movable. I have tried booting into safe mode, however, the same black screen with movable cursor appears.
I have already tried a number of solutions I found online, and all thus far have failed. I tried pressing control+alt+delete at the black screen, and nothing comes up. I have tried booting in low-res mode to see if a graphics driver was the issue, still only a black screen with cursor. I have tried connecting to an external monitor with no luck as well. I have also ran memtest, and a hard drive test, both of which showed no issues.
    I have already ran Malwarebytes offline through Hirens BootCD, and also ran Offline Windows Defender, to get rid of any malware or viruses. I have also loaded a Windows 7 Repair disk and have attempted a Startup Repair (in which it shows no issues), a System Restore (which is unsuccessful), and have also tried booting with the last known good configuration (which also did not work).
I did some more exploring using the command prompt on the Windows 7 repair disk. When I run “bootrec /scanos”  I receive a message saying:
“Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.”
... Read more

A:Windows 7 black screen with cursor after startup, no safe mode

Although this was originally issued for Vista, the techniques apply to any HP system and/or Windows O/S, IMO.  I would try the steps outlined.

29 more replies
Answer Match 99.96%


My when i start my computer its a black screen and says

Checking file system on c:
file type system is ntfs

I have pressed f8 and tried to load safe mode but its says its loading with loads of writing on the screen but just stays on that and doesnt load.

I have also tried all the other options when u press f8, boot from hard drive etc etc and all leads me back to thr black screen with the checking file system c.

I have a windows boot cd which enable me to boot in to something called mini windows xp but this is very basic and only enables me to access the internet.

Please help its driving me up the wall

A:black screen and windows wont boot safe mode. please help

Mini Xp might be Hirens boot cd do not use it. We do not recommend it here, and we do not give out advice about hirens boot cd.

Try going back to the Safe Mode boot option screen select Advanced then select your lanuage then select "Repair your Computer" then select more options then select Command Prompt .

Type in then hit enter.


this will attempt to repair any errors let the process finish.

15 more replies
Answer Match 99.96%

Hey everyone!
Sorry if I'm posting in the wrong place - not sure what exactly is wrong!
So my computer was working - I was playing a game when the system just froze up. I manually restarted and once I got to the Windows XP logo screen (where the blue dots go running across in that little bar underneath), the computer just stayed on that screen no matter how long I waited. I've restarted several times and still keep getting stuck on that screen.
I tried going into safe mode to see if I could maybe do a system restore or just look to see if I could figure out what's wrong, but all I get is a black screen with "safe mode" in all four corners of the screen and my mouse cursor. Same thing when I try to go into VGA mode.
I'm wondering if my video card died? The computer runs fine if I'm just doing normal things like watching a movie or just surfing the Internet. However, I'll play a game and often times it'll do the freeze-up thing and I'll have to restart. But every time that has happened, the computer started back up normally - until now. Any help would be appreciated. Thanks so much!

A:Hanging at Windows XP Logo Screen - Black Safe Mode

Do a WinXP Repair install. It repairs critical files and does not erase personal data. Go here ... .

4 more replies
Answer Match 99.96%

Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

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Answer Match 99.96%

Hello everyone.

I've had great success with computer problems here in the past and am hoping someone can help me out again. I've read through some of the 'booting to black screen' posts on here, and it seems like I need a Windows XP recovery disk, which I do not have.

A little bit of info on my problem:

I was given a Gateway desktop by a friend when it stopped working for her and she bought a new one rather than dealing with it. She is not a computer person at all, and could only tell me that it stopped working, no other specifics. When I try to boot the computer, the Gateway screen comes on for a second or two, then it goes straight to black screen. I've tried hitting F2 or F8 or F10, but nothing happens. My friend says that she doesn't think that the computer came with a recovery disk, or if it did, she doesn't have it any longer.

Is there anything else I can try, or do I have to get my hands on a Windows XP disk? I don't think I know anyone who has one, so is there anywhere that I could get one online?

Thanks in advance,

A:Windows XP booting to black screen, won't enter safe mode

Black screen with cursor in upper left corner?Black Screen (fixmbr) -;en-us;314503 The XP Recovery Console can be downloaded as an .iso file and then burned to CD...which, in turn, allows it to be used to access the Recovery Console commands. What's the model number of this desktop? Should be on the case.Louis

10 more replies
Answer Match 99.96%

This is my wife's laptop. The problem started recently, about a week ago When she starts the laptop, often (but not always) there is the hp logo, and then the screen goes black. It does not always happen, and sometimes it happens when the laptop has not been used for a few hours.

The screen seems to wrok okay in safe mode, bit has problems in regular mode. The laptop is about 4 years old, came with Vista, but now has Windows 7 premium home edition. I reinstalled windows 7, but the problem has not been resolved.

Grateful for your advice. Should this laptop be discarded? Repairs are quite expensive in Switzerland, and rather than spend good money on an old laptop, I would prefer getting a new one, if an easy solution can not be found. HP G60-235DX Windows 7 (32 bit), 3GB RAM, plenty of free HD space.

Many thanks.

A:Solved: Screen is black in Windows, works ok in safe mode

6 more replies
Answer Match 99.96%

Hopefully I am in the right place and apologies if not as I am a newbie to any kind of forum posting.  I have researched my problem here and found similar situations but nothing that quite fits or has helped.  Here is all the information that I have and the events that have led up to the black screen problem.
Lenovo S510p Touch Laptop running Windows 8.1 which was installed already on computer.
A few weeks ago I upgraded to Windows 10 however it caused some issues with emails, power options, etc. that I didn't have time to figure out so after about 1 week I decided to go back to Windows 8.1 thinking I would wait a few months and try again.
Everything seemed to be running fine at that point except that my laptop would still not "wake up" when opening top.  I did install updates to drivers and Windows critical updates after moving back to 8.1 with no obvious issues.  Until...I received an email that my Outlook emails would not work properly in Windows Live in a couple weeks unless I installed a certain update, so of course I installed the update.  After that every email I received was from an "Unknown Sender" even after I allowed them.  Because I couldn't find an easy fix for this I decided to restore my computer back to before this update was installed and that's where everything went wonky.
After initializing the system restore, the computer said it was working and it may take awhile.  I got busy and after a coupl... Read more

A:Black Screen after System Restore No Safe Mode Windows 8.1

In Windows 8, 8.1, or 10, you have to hold down the shift key while clicking Restart to get to the Troubleshooting and then Advanced Startup options which includes System Restore.
If you are lucky enough to have the power icon on the Welcome screen its not too hard.  If it isn't there, its no fun at all.....
Running a normal system restore (not from the Advanced startup) gives malware the ability to reinfect you during the reboot process.  In the advanced startup, you are running a mini-Windows with none of the usual junk loaded.

0 more replies
Answer Match 99.96%

Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

A:Windows 7 black screen on startup, have to start in safe mode.

Try going into safe mode with networkingRun MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan b... Read more

1 more replies
Answer Match 99.12%

My laptop is a Dell Inspiron 2600 with XP Professional. The laptop was given to me used, no original cd's or anything, just the machine and power cord, just letting you know that right off the bat as I don't have option to put cd in as I don't have it. The laptop has a XP sticker on it that doesn't state if it was home or Professional to start with. I say all this because I can't tell you if the OS was preinstalled or after market installation. IN case this matters any. I am not knowledgeable about computers without the aid or forums like this, so please know that when offering aid I'll need specifics please.

Recently, my system malfunctioned and YourHighness helped me get it cleaned up. It was working fine for a few days. All of a sudden the Windows Splash screen disappeared and the screen went black. After multiple reboots and selecting Function/F8 eventually the computer would go to a grey screen and then would finish booting fine. This went on for a week or two. Meanwhile, as YourHighness suggested, I bought more RAM as it only had 256MB. I read it can go up to a gig, so I bought (used from eBay) a 512 and installed it. Booted fine (after the black screen issue still) and worked fine. A couple of days later I went to boot it back up and got a blue screen saying "Stop: C0000221 Bad Image CheckSum. The Image MSAN1.dll is possibly corrupt. The Header Checksum does not match the computed checksum". I can not boot to safe or an... Read more

A:windows splash to black screen now blue screen

I would think that your first priority, assuming that your data is safe, is to obtain a means of reinstalling/repairing XP. I mean, that would be my first priority if I intended to run a system with XP on it and I did not believe that the system would run perfectly until I decided to retire/sell/junk it.

So my first suggestion would have Dell and inquire about recovery/restore CDs for your system.

As for your apparent option of taking it to a shop...that won't resolve the fact that you have no install disks of any type.

I've not ever seen an XP sticker that doesn't indicate which flavor of the O/S is installed.


1 more replies
Answer Match 98.7%

The problem: when i power up my computer it goes thorugh its full boot mode.  I get my login screen for password, enter password and then the computer finish it's boot with a black screen and the mouse cursor active.  I can't do anything except move the cursor around.
What i can do: I can boot the computer in Safe Mode and have full functionality in that mode (for which i was able to backup personal files).  I tried one function where you can roll the computer back and that didn't work.  I am currently trying 'Startup repair" and waiting for that to finish. It finished and failed: "BadDriver"
How it started: It started when a system update popped up on my screen (faded out the main screen ann a dialog box popped up in the center of the screen asking if i authorized this update.  I cannot remember the specifics, but it was for updating some flash drive or something. Like an idiot i absentmindley clicked ok and it ran the update then rebooted my computer and that's when the problem started....
Help please!

A:Windows 7 - Black screen w/active cursor but can boot in safe mode

Hello, and Welcome
Can you do a system restore to a date before the system update?

5 more replies
Answer Match 98.7%


A couple days ago I got the ultradefraggerfraud (as Symantec calls it) on my old old Dell Inspiron Latitude D620 running XP Professional. I successfully got rid of it (as far as I can tell all was working properly) by using AntiMalwareBytes in safe mode followed by Ccleaner. Everything was running normally afterward.

When I went to bed and shut down the computer, it automatically installed updates from Microsoft. The next morning, when I turned on the computer which had been working fine before, I got the black screen and blinking cursor. I cannot get into safe mode at all. Nothing happens when I hit f8 or f1 after turning on. All I get is the black screen and a loud beep whenever I hit any keys.

I can get into Setup, but I don't know what to do there (if anything).

Rather than just give up and reinstall Windows XP, I thought I'd try to see if anyone here can help. Since the laptop was working fine before Windows Updates, it makes me think that perhaps there's a simple way (or at least some way) to fix this. I really don't want to have to reinstall from scratch if I can help it. I'm convinced the Windows updates had something to do with this.

Can anyone help me?


A:Black Screen & no safe mode...after cleaning a virus & getting Windows updates

I can get into Setup, but I don't know what to do there (if anything).Do you mean the recovery console?Did you try running chkdsk /r ?

16 more replies
Answer Match 98.28%

Please forgive me if this has already been answered. I am at work and it is difficult for me to look thru the topics. This is my problem:I get the blue screen with the following error codes:0xC0000005, 0x8052E559, 0xBA4C66B4, oxBA4C63B0After I restart my computer, it will not allow me to get into Windows, and it wil not allow me to use safe mode to fix the issue. Would someone be so kind into assisting me or direct me to a link to the topic that helps fix this issue?

A:Blue Screen - Unable to Reboot into Windows or Safe Mode

Did anything happen before you started to get the Blue Screens? Any virus problems?

4 more replies
Answer Match 98.28%

I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

1 more replies
Answer Match 97.86%

So, here is my story,
Yesterday I wanted to install graphics drivers form Dell website due to some problems that I had.
My laptop info: DELL_Intel Core i7-4500U CPU_RAM8GB_Windows 8.1 .
Graphics Dr.: Intel Graphics Family & AMD Radeon 8850M.
During the installation of a 'new' AMD Radeon 8867 - if I remember well - , my screen started to flash and then got black. My laptop was on with black screen and the cursor flashed. I turned it off, then back on , and it was the same story....nothing.. I pressed Shift+F8 and Nothing.
I can only access to BIOS (F2) or to BOOT MANAGER (F12)... Unfortunately no Safe Mode is an option. In fact, how is it possible to go to safe mode with a black screen on Windows 8??
I would appreciate any suggestions to fix the problem. 
Thank you!

A:Black Screen during boot/Windows 8 - cannot load on safe mode - no Bootable System RE USB

2 more replies
Answer Match 97.44%

Thanks in advance for any help on this.Yesterday when I went to shut down my computer it began to install the Microsoft updates from the Tuesday patch (KB 2436673, KB 2440591, KB 2443105, KB 2467659, KB 2443685, KB 2296199, KB 2423089). When I came back into the office this morning the computer was shut down. When I booted I got the Bios screen and the windows splash screen just fine. Then it just hangs on a black screen. My initial thought was the video card driver. I booted into Safe Mode and uninstalled the driver. No change. Thinking that maybe one of the updates was borked I tried to restore to Monday. No change. I ran spybot and anti-malware which found two entries each related to a trojan downloader. I removed them and ran the tests again which came back clean. I then ran AVG which also came back clean. About a week ago I had a suspicious file which AVG detected and I then removed. I think that this file caused some damage which did not become apparent until Microsoft update tried to patch.I am running XP Pro SP3. I really need to get at some db files but SQL Server Agent will not run in safe mode and the backup from yesterday failed. I assume this happened due to the update at the time of shutdown as the backup is set to occur then as well.I found a thread ( elise025 helped somebody out with a similar problem, however the other person could not start safe mode so I am unsure if I should use the ... Read more

A:Black screen after Windows Splash screen

<<I found a thread ( elise025 helped somebody out with a similar problem, however the other person could not start safe mode so I am unsure if I should use the same steps.>>

The solutions for malware problems...are seldom generic, since each situation involves a different system, different circumstances, etc. advice is never to try to use someone else's malware situation...which has been defined and treated by those with self-resolve your own situation.

I would suggest that you start in the Am I Infected forum...I'll move this topic there.


27 more replies
Answer Match 97.44%

I have a Lenovo ThinkPad running Windows 10.  Since yesterday, I've been having a problem that I haven't encountered since my laptop initially upgraded to Windows 10 (which I still swear to this day it did automatically without my permission).  Whenever I try to boot up my computer, I just get a black screen.  When I boot it up, I'm able to see the "Lenovo" window and also the Windows 10 splash screen.  After that, I hear the boot up tone, but then all I get is a black screen.  Every once in awhile, I'm able to see my cursor, but not always. 
Before the computer upgraded to windows 10, I was having issues with the screen not working, so I purchased a whole new screen.  After I installed it, I still had a black screen.  Therefore, I did some research and just by chance I ran across someone online that had this same problem and they unplugged a yellow "backup" battery under the touchpad and when they plugged it back it, they got their screen back.  I tried it and it worked too!  I had no issues with the computer until the windows 10 upgrade.  When the computer first upgraded to Windows 10, I didn't get an image, but if I put the computer to sleep and then work it up, I got an image again.  This no longer works.  I also tried unplugging the "backup" battery to see if that would fix it.  No luck.
I have a feeling it has something to do with the display driver (especially since I can see... Read more

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Answer Match 97.44%

Hi everyone:

This is my first time here so im not 100% sure if this is where I am supposed to post this.

I am running windows XP Pro and the problem is that I have deep freeze installed on my computer, so I un-thawed it and then installed skype and then froze it again.

Once I was done with Skype I un-thawed deep freeze again and uninstalled Skype and then restarted the computer. Thats when the problem started all I get now is the windows XP splash screen and then the screen goes blank. I tried going into safe mode to un-thaw deep freeze again but it doesn't appear in the bottom bar.

Any help is greatly appresheated.

:) Azirus

A:Black Screen after seeing Windows splash screen.

Hello everyone its me again. Just wanted to give an update on the problem.

It appears that it is deep freeze that is causing this problem on the computer, because when I boot into thawed mode or uninstall deep freeze the computer is able to boot normal (I was able to log in by pressing F8 and then selecting Directory Services Restore Mode, incase someone else has this problem) and once I logged in I was able to open deep freeze and uninstall it.

Unfortunately I need deep freeze installed on this computer because its at a public library (Deep freeze pretty much solves all problems of public downloading viruses etc...) I also have deep freeze installed on 6 other computers running windows XP Pro and they arn't having any problems at all.

If anyone else has had this problem or knows what may be wrong please let me know. I have tried uninstalling deep freeze and reinstalling it as well, but the same problem happens.

:) Azirus

2 more replies
Answer Match 97.44%

hi, i built my own pc in the summer a few months ago. it was working fine until this morning when i switched it on. i only have one user so it automatically goes onto the user without having to click the name. however today i had to click it because it said i needed to activate xp over the phone or the internet, even though it was already activated. anyway i have activated it now but when i switch the pc on, after the xp splash screen, it just shows a blank screen.

i have gone into safe mode and it give me an option of the Administrator and my user. i have tried system restore in both but the same thing happens. i have seen on other sites that it may be the video card drivers and i might have to reinstall them. however on safe mode, i put the cd in but i can't install it.

does anyone know how i can fix this?

A:Black screen after windows xp splash screen

Hi, I have seen this quite a few times, and yes pain in the butt i know :) Alot of software will not install in safe mode, although seeing as you can get into safe mode, will it allow you to uninstall the video driver from there? If you can, then reboot into regular mode, the system should come up (heres hoping).. then reinstall the vid driver. I have found this to work most times. Worst case scenario.. if that dosn't help. . .go back into safe mode again, uninstall all motherboard drivers, reboot back into normal mode, and again, reinstall drivers. The problem you are having is normally a software issue, generally one of the two suggestions here I find to work. If you have activated and the system is asking for reactivation, that could be due to malware or viruses, or significant hardware changes to your system

3 more replies
Answer Match 97.02%

Hello i know u guys prob get alot of first timers asking for help, so if u can please help me id be greatful.

Im running windows xp media center and the other day i noticed after hitting power my pc never went into the desktop it was stuck on a black screen after windows mode, so i tried defrag,reg clean,driver reset/updates,spyware,malware, virus scans and nothing. so i just wanted to try removing my anti virus (webroot internet esstentials) and it booted up fine after removing it in safe mode. so i thinking it was just webroot i installed norton internet security and it booted ounce fine but after the next morning it went black again after windows load and repeated the steps and it worked after i got rid of norton. does anyone have any ideas?

p.s. i did have a malware infection a couple of months ago but my pc has been running great after geting it with anti-maware bytes. and my graphics card is running fine now in norm mode. also of note my pc is showing 2 cd drives, if that might be the prob, my driver updater is also not working uniblue.

A:Black screen after windows load, fine after i deleted my anti virus in safe mode.

Try MSE or Avast. I'd never install either webroot or norton on my pc. MSE and Avast are both free and let me know if it still crashes with one of them. :)

8 more replies
Answer Match 96.18%

Hi there,

Am using a Dell Inspiron 6400 with XP. It'd been running ridiculously slowly recently so I started an AVG scan and AVG immediately threw up a file, which I then deleted, then I got a "fatal error" message flash up. Since then I havent been able to get to the log in screen, it merely goes to the black screen with cursor, and Safe Mode is just a black screen with Safe Mode in each corner. Ctrl Alt Del also doesnt work in Safe Mode for some reason, and I have no CD. Ho ho.

Anything I can do to fix this?


A:Black screen & no log in/black screen in Safe Mode too

6 more replies
Answer Match 95.34%

Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day

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Answer Match 94.92%

Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
Running Windows 7 64
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 

A:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

3 more replies
Answer Match 94.92%

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

A:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

9 more replies
Answer Match 94.92%

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

9 more replies
Answer Match 94.5%

Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

A:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

3 more replies
Answer Match 94.5%

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

A:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,


You?re having a problem with the computer going to a black screen.


First test the hardware.

Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.

If this is windows 7 and the startup test pass.

Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.

This will take the system back to when everything was working correctly.


Clicking the White Kudos star on the left is a way to say Thanks!


Let me know how everything goes.

Have a good day.

9 more replies
Answer Match 94.5%

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
But it stlil boots to a black screen 
What do I do now??????

A:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post. 

14 more replies
Answer Match 93.66%

Hey all, here is my problem.

I have clean installed my OS 3 weeks ago on new SSD, and it is working alright (I will be posting about few issues I have in appropriate forums later though). Only 1 warning in system event log for Paragon Backup and Recovery (when booting up) and 1 warning in application log for zonealarm leaking 2 registry keys (when restarting or shutting down). According to ZA, this is by design and not a problem.

However if I boot into safe mode I get the black screen with safe mode text in four corners. CTRL+ALT+DEL does work and I can open some applications from Task Manager. Yet explorer.exe is already running and wont matter if I open another instance of it.

Things I already tried:
- Logging off and logging back in (suggested by someone, which worked once 2 weeks ago when I first tried it). Now black screen regardless.
- Creating a new user account (was a normal user not admin) and logging with that. Black screen again.
- Ran sfc /scannow and nothing is wrong.

Waiting for any suggestions, thanks in advance.

A:Black Screen only in Safe Mode

Compare the install you did with the perfect install compiled in Clean Reinstall Windows 7 based on everything that's worked best in tens of thousands of installs we've helped with here, and used by over 1.4 million consumers without a single complaint or return here with problems by those who stick with the tools and methods given.

Otherwise work through the Troubleshooting Steps for Windows 7 starting with Clean Boot, replacing bloatware with recommended free lightweight AV and using Windows Firewall to compare, all checks given for infection, SFC to check for system file damage, resolve repeat errors, and all other steps which go over your install so thoroughly it almost always finds the problem at issue.

4 more replies
Answer Match 93.66%

I have an emachines computer and the screen recently has gone black, it works in safe mode just fine with no problems. Can anyone help me figure out why this is happening? Thanks.

A:screen goes black unless in safe mode.

Something has likely gone wrong with your display drivers. Try re-installing them in safe mode either from the website of your computer manufacturer or the disks that came with your computer.

1 more replies
Answer Match 93.66%

My old secondary machine is starting to show early signs of death.

It had restarted itself sometime during the night, and in the morning I've found it showing a black screen with only the windows cursor showing (WinXP pro. SP2 was applied).

I've restarted it and got the same result. Windows looks like it is loading fine, and everything goes smoothly until we get to the log in prompt. It just doesn't appear.

I've tried restarting it in safe mode to analyze the problem, but I can't. It restarts itself while loading the files.

I've tried last good known configuration, and failed. Got as far as I did with normal configuration, only instead of waiting for a non appearing box, I got an error message saying some files are missing, and an auto restart.

I'm really lost. Any helpful pointers would be appreciated.

A:Black Screen, no safe mode

What is the make of hard drive you have?

3 more replies
Answer Match 93.66%

Ok, deep breath, start from beginning - doing this on wife's laptop as my desktop is messed up. It is running Vista Home Premium. I have Microsoft Security Essentials (MSE) as my only protection.
Yesterday I was researching the possible value of some comic books and obviously hit a bad site. I will do my best to write here all the exact messages I've received since then, but there are many and I was only able to jot down a few, so if you need more specifics on a particular error message let me know and I'll try my best. First, MSE popped up - "MSE detected 1 potential threat and suspended it. Click 'clean computer' to remove this threat." I did so. I shut down for several hours, came back to work on some things. On start-up got "Failed to connect to windows service" (again, there may have been more to this message I couldn't jot down??) About 2 hours later - "Host process for windows services stopped working and was closed. A problem caused..." At this point I decided a problem existed and did some basics - disk cleanup, MSE scan & Malwarebytes scan. MWB found 29 issues (!) The trojan word popped up in there a few I cleaned that. Did another scan with both. Nothing found. Started my puter this morning - "Security Advisor has found suspicious activiy on you PC" MSE found another threat, which I cleaned. I did a little work (on ebay, etc) and got MSE detected 1 potential threat...." again... Read more

A:Now at black screen in safe mode

any ideas?

10 more replies
Answer Match 93.66%

Windows XP Pro SP2
AMD Athlon 64 X2 5200+ 2.6 ghz / 2Gb Ram at 800hz
ATI Radeon HD 2600 Pro 512Mb
Hi there,

I cannot boot into safe mode at all,
It will load all the drivers past Mup.sys, next one is D347.sys and Jgogo.sys, after that it wont even load the login screen or the "Safe mode" writing on the corners. I have tried other 2 safe modes as well, and nothing. I have all updated drivers for my M/B and GPU, etc. I also have done spy-ware & anti virus checks and nothing found. I have checked lots of forums and nothing found helps.. I have tried disabling some ports, i.e raid, scsi, on board LAN as I dont use them at all. Still refuses to load... I'm so desperate to find out what it could be. The hard drive thats got the OS is a SATA drive so I cannot plug it in to my other PC as it uses IDE.

Have tried pretty much everything except reformat and repair. And I do not want to format that's for sure, as I have so many updates, and need to install SP2 again and don't have time for it. I have ghost backups, but no point because same problem still exists with those images aswell! And I don't use system restore. ONLY thing recently added is some critical updates.. But don't see why this would cause it not to load.

If any extra info is needed please let me know, I have attached ntbtlog.txt if it ... Read more

A:Safe mode black screen ):-S

9 more replies
Answer Match 93.66%

I am troubleshooting a problem long distance (I'm in the US, the laptop is in the Philippines). This problem just began after a normal shut down and restart a couple hours later.

The computer, on start up, goes past the splash page but then goes to a black screen with just the cursor. When I have them press f8 in order to get into safe mode the advance options page appears and worked once (I had them do a scan disk and repair) but now the cursor disappears and the arrows won't move the highlight bar so it won't go into Safe Mode. They do not have the installation discs.

So, Windows won't start and Safe Mode can't be accessed and there are no start up discs. Another laptop with Windows is available. Can that laptop create a repair disc that will work? Can Windows be reloaded that way, if necessary?

A:Black Screen/No Safe Mode

I would give this a try and hope for the best

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came wit... Read more

1 more replies
Answer Match 93.66%


in msconfig I made the pc to boost in safe mode every time. But when i boost my pc, the monitor is completely black all the time. I hear the fan start running, but the monitor is black from the start. No motherboard logos, no bios, nothing.

I think it might be a problem with safe mode communicating with my monitor or graphics card. My friend suggested my motherboard somehow fried.

Appreciate any help, thanks!

p.s. I'm running on Windows 7, Nvidia GTX970 (or similar)

A:Black screen in safe mode

Hi and welcome to TSG.

Can you provide more information about the PC itself .. make and model for example?
If it is a self / customer build, what is the make and model of the motherboard, CPU, ram, graphics card, hard drives, power supply etc?

I assume everything was working OK until you made the change to the config file?

If you are not getting any display, not even seeing any boot / BIOS info then I would suspect a hardware issue as no drivers are loaded until Windows loads.

2 more replies
Answer Match 93.66%


Just swapped out a Radeon 7000 for a GeForce tx 5200. Mid way through the auto detect hardware, the screen went black. Now it is always black unless I start in safe mode, in which case it is fine.

I have tried installing new drivers. Still black iscreen in normal xp and working correctly in safe mode.

Any ideas?

A:xp black screen unless in safe mode

When Windows will start in Safe Mode only, it's almost always because of a device or driver issue/compatibility. For some reason your system does not seem to like GeForce graphics hardware so you'll have to put the Radeon back. If you want to upgrade, in view of your problem it would be wise to stick with Radeon cards.

2 more replies
Answer Match 93.66%

I have a gateway computer that is about 3 years old. It has a ati radeon 3200 gfx card and came with 4 gigs RAM. Recently I purchased 2x2gb G Skill DDR2 ram upgrade in hopes of more efficient gaming [gfx card is OK for 8gb ram max]. After installing the new ram [about a month ago] the computer was running fine. The new ram created a button on my toolbar called AMD Catalyst, and right-click gave identical options for each ram card, one was a list of what looked like screen settings. I know it were running on 600x800, and last night my troublesome youngest son was using my computer and says he clicked a different option by accident, making the screen freeze momentarily then go black.

I've tried:
restarting my computer
removing the 2 G Skill ram cards
under msconfig in safe mode, disabling AMD Catalyst, for it seems to be the root of the problem.

But every time i restart my computer and try booting in normal mode, I get the typical Welcome ring from the speakers accompanied by a black screen. The screen is a 36" Vizio flatscreen tv with VGA hook up, been using for a computer screen for over a year now.

Any ideas? Thanks in advance!

A:Black screen normal mode, safe mode OK

If you can go back to good times with system restore, you will be fine.
System Restore - How to
Put all cards back, etc. before the restore.

1 more replies
Answer Match 93.24%

A few days ago my computer stopped booting up so I reinstalled windows XP. I have spent the last two days running updates and installing all of my programs, etc. and things were going well. But now all of the sudden when I boot up my monitor goes black just after the windows splash screen over and over. I have been using my on-board video port but I have also tried switching over to a pci video card. When I did that I got no display what so ever. Any help would be appreciated.

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Answer Match 93.24%

I turned on my computer today as usual and I've restarted it numerous amount of times and I can't get past the ASUS bios splash.

I'm thinking the problem is my hard drive, the activity light stops flashing after the bios screen and it just completely goes black and hangs. I've tried system restoring from the windows CD but that didn't work. I don't understand how I can see the hard drive in the bios and I can choose restore points on the drive but it simply won't boot.

What can I do? I don't want to format it and re-install everything again as it takes forever to get everything back. Can I create a new partition to install windows on as I have plenty of space left?


A:Black Screen Before Windows Splash

What OS(s) do you have, your profile lists "XP" but you are in the Windows Vista/7 forums

Also, try a startup repair.

1 more replies
Answer Match 92.82%

Am in abit of trouble here what's happening is I can't get back into Windows am getting black screen with cursor I tried many diff things with no avail and also left it into computer repair shop and they tell me I have a damaged partition and that the only way around it is a fresh reinstall which I don't want, am just wondering is their any other way around to retrieving data with some kind of software I could use? Thanks in advance

More replies
Answer Match 92.82%

First im sorry that i cant run your sys info program im in safe mode and it wont let me run it. I have hooked my HP pavillion 6000 using 2 amd core II processers, and a raedon 3600 graphics card from ati. I can get more info later if you need it. I have hooked my PC to my Sansui 40" HDLCD tv to use as my monitor. it works for a time and works great then at random intervals sometimes 2 hours sometimes a week the image goes black. this is not sleep mode i have fixed all the settings for this occurance, i have tried to update the driver from ati but the pc is having trouble installling the software. when the screen goes black it will only work in safe mode. I can restore the pc to a previous version a few days prior and it works for a time but the same problem occurs please help i like using my pc like this and would like it to work properly.

A:Black screen only works in safe mode

14 more replies
Answer Match 92.82%

Hello. I recently had my laptop fail in a strange way. My gf handed me the laptop after trying to load Minecraft. It crashed the computer to a BSOD and I attempted a system restore. I'm sure the BSOD was related to my graphics card (Nvidia).
It looked like it had succeeded, yet after several hours the restore ended and reported failure. I restarted and loaded into safe mode(w/ command prompt). It loads into windows fine, at least it seems, because I am left with a cursor and a black background screen. I can move the mouse about. I press alt+ctrl+del and no dialog box appears. I tried the stickykeys trick but that wont show up; let alone I'd disabled it in the past. I am stuck at this black window with a cursor.
I then scanned the HDD by taking it out and using my external bay. I used chkdsk /r and it found something with a bitmap error. It corrected the volume. I also used sfc /scannow pointing toward the external drive (pulled HDD from my laptop). Again, nothing found out of the ordinary. I thought the original chkdsk scan worked. I put the laptop back together and... Same results. Black screen with cursor in safemode(all options), and regular boot. I have followed these posts/tutorials so far:
tl;dr Black Screen with cursor in all boot modes, after following other searched posts/guides still broke.

I also tried Avira Rescue System ... Read more

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Answer Match 92.82%

Having a problem with my sister's XP system. It boots up fine normally, then Norton pops up a warning that trojan.vundo has been found and can't be automatically removed. Went to the Symantec site and downloaded their manual remover and followed the instructions... restore off, disconnect from the net, etc. The scanner remover runs, and does locate a few files that it says are suspicious, then pops up at the end and says that trojan.vundo has not been found. The warning message never disappears from the screen at any time. I then tried to boot the computer in safe mode to attempt the same scan/remove.

This is where my real problem occurs, the safe mode prompts all work as advertised, eventually reaching the welcome screen with a default graphics driver. I select ANY username and the system completes booting into a safe mode window, complete with the words "Safe Mode" in all four corners... and absolutely nothing else. It's a totally black screen. No icons, No start button, No nothing. The mouse navigates, but no amount of clicking or double clicking does anything. I can ctrl-alt-del and produce the task manager. I can tab between the applications, processes, networking and such, and have to eventually use the task manager to either log off, exit windows or restart the computer.

At this point, I'm more concerned about the safe mode failure than I am the trojan. I can solve that problem with one of several scanners that I've downloaded, but ... Read more

A:XP safe mode boots to a black screen

10 more replies
Answer Match 92.82%

Hi all,
I recently experience a problem with my desktop computer, after working on it throughout the day & shutting down as normal at the end of the day as I returned the following day to continue I was met with a change of font & block like tiles on the login users screen which I thought was bizarre, after logging in I came to a stand still black screen with no options available & no idea why I am experiencing this problem as my computer was fine the following night?
It does not allow me to access task manager to see what processes are currently running.
After restarting & attempting to boot into safe mode it does the exact same thing & I can't get further then the black screen after login.
I'm clueless as to why this is happening as I said my computer was fine 12 hours ago.
Does anyone know what has gone wrong?
How can I fix? Any help would be appreciated.

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Answer Match 92.82%

Yesterday, my Vista computer ran its battery all the way down and experienced a forced shut-down because of it. After I plugged it into the power line and turned it back on, it seemed to load normally... until I type in my password and hit 'enter'. After that, the "welcome" screen shows a "loading" symbol for about 30 seconds, then everything is black. There isn't even a cursor. The dreaded Black Screen of Death, without even the task manager or "my computer" showing up. Nothing is on the screen.

I'm running Windows Vista version 6001, SP 1.
I have avast antivirus, set to automatically scan/update daily.
Computer = HP Pavilion 'Entertainment PC' laptop, I believe it has 3 GB ram but it might be 4GB.

I have never had the bsod on this laptop before. I purchased it almost exactly 1 year ago.

Safe mode also has the BSOD. I can run safe mode with command prompt. I can't start task manager after hitting ctrl - alt - delete. I tried running system restore with the rstrui.exe command in safe mode, and nothing comes up. I also tried the following chain of commands, as detailed here:

type: c: (Enter)
type: cd\ (Enter)
type: copy C:\Windows\explorer.exe C:\Windows\System32\dllcache (Enter)
type: copy C:\Windows\System32\dllcache\explorer.exe C:\Windows (Enter)

I don't know what else to do, and I don't want to make things worse. I've searched the forums and can't find anyone else... Read more

A:No safe mode, black screen of death after log-in

BUMP, please!

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So I'm basically computer illiterate and I'm not sure where exactly this should go because it might not be a Vista issue but (lots of rambling short) I could use some help.

My eight year old laptop is still running Vista, and recently started having this issue. After going through all the normal boot up screens and sequences, but after the login screen it opens on a black screen, but my cursor is still active. There's nothing to click on, but ctrl alt del works, and when I start the task manager it works, but shows nothing is on. However, when I boot up in safe mode everything is there. All my icons and background and stuff.

Any assistance is greatly appreciated, even if it's just telling me where this should actually go.

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I booted up my computer 3 days ago and logged in under my user name, and there were no desktop icons or taskbar, so I restarted my computer and tried every user, still nothing. I went to msconfig to restore it to a earlier point, and when it restarted I went to my user name, and still nothing so I went to msconfig again and booted it up in safe mode, when it restarted, right before the user names screen came up, a black screen with "SAFE MODE" in all four corners pops up for about 3 or 4 seconds, then the user name screen comes up with the ADMIN and the rest of the user names, it doesn't matter what name I log in as it always goes to the same black Safe Mode screen as before but it will freeze there forever. So I had to manually shut it down. When it restarted I hit F8 to get it out of safe mode and chose restart computer normally, then when it restarts the same exact thing thing happens. I've tried every option at the F8 selection screen. So I put in a cd with Mepis Linux on it that my cousin gave me, but I didn't install it I have been running it off the disk. And I have no clue what to do next.

My Specs are: AMD Athlon 2.0 ghz
Windows XP Home Edition (Service Pack 2)
512 MB DDR
150 GB Hard Drive
ATI Radeon 9600

-Does anybody know how to do a system restore in Mepis Linux without reformatting the whole computer

A:XP Black SAFE MODE Screen Freeze

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My laptop seems to hang after the login screen, the screen either goes completely black or sometimes shows the desktop picture and an empty taskbar, but I am unable to do anything such as task manager. Leaving the system running for 10-15 minutes after trying ctrl-alt-del will bring up some error message, but I forget what it said, I'll try to get it again.

I can get into Safe Mode just fine, and ran the SF Diagnostic Tool from there, I have attached the files it created as requested. The laptop hung on me on shutdown before this issue started and after waiting for 30 minutes for it to try to shut down normally it wasn't responding so I had to power it down. I'm thinking that might've fudged something up but I'm unsure if there were any windows updates queued at the time or not.

I'm really unsure what to do at this point, there aren't any System Restore points, I didn't remember turning it off but I must have at some point.

A:Black screen after login, Safe mode OK

Does a clean boot start succesfully?
Troubleshoot Application Conflicts by Performing a Clean Startup
if so... turn your restore points on.

Post results

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Please help !!! I have xp on a persario f700 i tried to set up laptop to connect to a tv but it would not show screen on tv so i installed a copy of divx 7 on laptop and watched film on laptop instead. Shut down laptop next time i turned it on i get windows logo then black screen can hear pop ups on laptop but no screen.
I have tried :
1.last known config from bios still the same
2. booting vga mode still the same
3. booting from safe mode but machine freezes after a load of white writing appears on the screen.
4. booting from xp disk to reinstall still the same

It seems to me that it is set up for tv mode but when i connect to a tv vis s-video and press fn4 still no picture
what every i do i get a black screen after windows logo appears please help me i cant think of anything else its driving me mad

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Here's the story:

The charger on my laptop went out unbeknown to me. The laptop had been running on battery and the battery had run down. I closed the lid with a view to keeping it in a law power state until I could get a new charger. But then I realized that I needed to get files off the machine. I opened the lid and did so. However. The battery had essentially run out of power by the time I had finished. Then I took it home and connected the charger to a different outlet and saw an indicator light come on. Thus, I felt that it was safe to turn on the computer. Bad move. the black screen of death came up and then the power went totally out.

I just got a new charger and I am convinced that it works and that that was the original problem; thus, it's time to turn on the laptop. However, I have a felling the black screen of death is going to come up when I do so. I have been told that you can F8 into safe mode and then restart the machine from there. (1) Is this true. I have a modern Toshiba laptop running Vista. (2) What should I do if and when I get into safe mode. Thanks.

A:I have the Black Screen of Death. Should I go into safe mode?

Well first turn on the computer and see what it does. No one can really help you until you do so. Tell us what happens and then we can advise on what to do.

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i have the same problem, my laptop screen is totally damaged, i cant see anything and after going jn safe mode, the external screen is not working. Please help

A:safe mode, black external screen

The advice is simple, get the laptop screen replaced. External monitor won't work in safe mode anyway because in safe mode Windows only loads a basic graphics driver (instead of the manufacturer's driver) which doesn't support two separate displays.message edited by phil22

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I am experiencing the black screen issues with my new windows 7 lenovo laptop. when it starts normally, I can get to my user logon screen but when I select a profile the computer takes a moment to load through the welcome... part and then just a faint light blue screen with cursor. In normal mode I have a cursor but no button or keyboard functionality whatsoever. I can boot the computer into safe mode with full safe mode functionality.
I have spent literally 3 days working on the issue. I have tried everything I can to this point. Re-installing my graphics driver, disabling it all together and trying a new boot, same result. I've deleted all user accounts and created new ones (as I said this laptop was brand new so I don't have a lot of personal data on it, none anymore) as well as checked my winlogon/ shell to verify explorer.exe. System restore and Boot repair are also not working to help the issue at all. Please I need help, my girlfriend needs to use the laptop for school so I have to get it running quickly and cheaply.

A:Black screen, safe mode, no networking

Hi gagnrad ,Welcome to the forums, As the laptop is brand new so still under warranty I personnally would return it to the retailer and let them sort it out for you

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I would really appreciate some help with the following issue
I'm posting this in the driver section because I have a feeling that the problem is driver related. So: my brother is getting a black screen of death on his laptop. (And by that I mean a blank screen with just the cursor after login.) It doesn't matter how many times is the computer restarted, the desktop won't load. He installed some games prior to this and it seems that the Nvidia driver had some problems. I don't know exactly at which point did it stop working. Somehow there are no restore points whatsoever.
What did NOT fix the issue:
- Booting into safe mode. The black screen persists.
- Running chkdsk and sfc from RE. No problems found.
- Moving the Nvidia driver.
- Automatic startup fix in RE.
- Memory diagnostics in RE.
- Booting to last known working configuration.
Before doing a full backup and a repair or clean install I wanted to make sure that there are no other options.
Do you think I can try something else? Googling didn't give me any more ideas :P

Thanks in advance )

A:Black screen of death - even in safe mode

Tried a System Restore prior to Nvidia drivers yet?

Can you get to Task Manager (CTRL+ALT+DEL responsive)?

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I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,

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Hello, laptop model "ASUS ROG G551JW" I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it). Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load. Yours sincerely, Eligijus

A:Black screen on startup, Can't go into safe mode because have SSD

The system should be able to boot to SafeMode even if it has an SSD.
You can't use the F8 method in W8/8.1/10 - it doesn't work
Rather restart the system while holding down the Shift key - that should get you to the diagnostics screen in Windows
From there you can try many different things.
You could also download install media for W10 and boot from that to see if you can repair the system.
If it doesn't work, then we also have to wonder about the hard drive.
Please run these free diagnostics:
If you can't get into Windows, then there's not much else to do short of a wipe and reinstall of Windows.
I've had black screen issues with other Asus systems (particularly the G20AJ) and the "fix" there is to delete the display adapters in Device Manager (while in Safe Mode)
That makes the system boot so you can see/use the Desktop in normal mode.

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When I try to start up, I get stuck on the black screen that says "windows cannot start up", and gives me the following options; start windows normally, last known good configuration, safe mode, safe mode with networking, safe mode with command prompt. I've tried all of these and it still comes back to the black screen.

This started when I was changing the startup list of programs and deleting some entries using CCleaner, then rebooted.

The first few times I got the black screen, I was able to go into safe mode and do a system restore. But then I would reboot and end up back at the black screen. After doing the restore three times, it's now just stuck on the black screen. I can't get into safe mode or boot up at all.

What do I do to boot up and fix whatever problems I created?

A:Black screen, can't startup in safe mode

You may try booting to the xp cd, and do a repair install of the os.

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I got a problem. I have to load the safe mode for installing Steam after a crash. So I entered the advanced boot menu and chose Safe Mode with Networking. It started loading some .sys files. After a lot (I think it was loaded correctly) of .sys files my screen froze and after 3 seconds some weird blue dots appeared and (Left upper corner. Every dot was like 10x30 pixels) after some more seconds my screen turned black. No cursor, no login screen. How can I log in to the safe mode?!

~ Netra

A:Black screen after loading safe mode


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laptop model "ASUS ROG G551JW"

I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,

A:Black screen at startup, Can't go into safe mode because SSD

Wow um.....OK then well it seems some how one way or another your diver for your graphics card got corrupted maybe? Try leaving it on when it gets to that screen for about 20-30mins if it last that long so try that come back with the results

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Hey guys, I got Windows XP Running, it suddenly crashes and restarts. restarting like usual etc etc, but then before it even gets to the big windows xp logo screen, it just has a black screen with the little white thing flashing where you usually type (like in ms dos) but I cant type anything.

So I restarted again, but no luck. I tried to force a safe mode by turning it off and on and but no luck.

Pressed the f8 key in various ways, sometimes early, sometimes late, in between etc, but all I would get would be is a blue screen with "Please select boot device" with the names of my hard drives (I think), the floppy drive, and the dvd drive.

But when I select any one of those, it just goes to the black screen again. Im confused.

I even tried to press f8 after selecting an option but nothing came of it.

Any ideas?

I'm thinking of doing a Recovery Console or whatever, but is that too complex for someone like me?

A:Safe Mode/ Black screen problem.

Power on your computer and look for instructions on your screen that say *Press F2, Delete, F10 (or whatever) to enter Setup*. Go into Setup and look for your Boot Order. Make sure your hard drive is selected as the first boot device. Save & Exit.

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Okay, I've had my computer for two years, and over the years there have been minor problems, but nothing I couldn't work out how to fix within a couple of days, but for the past month or so my computer kept randomly shutting itself down, then a few days ago it when I tried to log in in normal mode the screen went black before the log in screen came up, although the noise to log in still came, and everything else seemed to be working fine. there's nothing wrong with the monitor or the connection, as in safe mode everything works fine, it makes one long beep, then two short beeps when i first turn it on, which I believe means it is a video adapter problem? I have tried replacing the ram, and nothing changed, I tried clearing out the dust, nothing changed, I tried running a virus scan all clear, I tried re setting the whole computer, and still no luck, so please, please help me? I have no idea what else to do????

A:Black Screen - Fine in Safe Mode

Please check the website of your bios provider to check the beep codes. If it is the display adapter, you may need to replace it.

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A few days ago, while surfing the net, my browser close down. After, I received a Dr. Watson error message. It wouldn't go away. I turned off the computer and the next day tried booting it back up. For 3 days, rebooting gave my a black screen, a flicker, then a grey screen. The mouse arrow and hourglass are visible, but nothing else. Today, rebooting brought my to a "safe mode" like appearance, but nowhere does it state I am in safe mode. Icons are big, original desktop icons appeared (like Easy Internet Sign up). I was able to run a HJT report, but cannot connect to the internet. I ran Spybot, it found some files and am currently running SuperAntispyware. Nothing seems to be detected yet. Norton said I should try to reconnect, but clicking "repair", but it did not work. I am wondering how I can post my HJT file if I can't get it to the internet. Can I load it on a jump drive or would that just transfer any virus/spyware onto this computer?

Thank you in advance for your help and patience,

A:Black screen, then safe mode appearance

I wanted to add, while bumping my post, that my husband told me that the reason the screen appears to be in safe mode is because he "pressed f8" to reboot Win XP. Not sure if this info is helpful or not, but thought I'd put out there.

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hi guys, can you help me with this?

I have followed advise on a previous thread and reinstalled windows in a repair mode in an attempt to get the explorer reinstalled, however, after repeated attempts and with 37 mins to go, my keyboard and mouse are disconneted so I can't reply to a device manager query and have to abort the repair.

My OS is XP service pack 3
Recent problems from Braviax
Installed PC Tools
System started to go slow, resulting in black screen event.

So, what can I do next (that doesn't involve formatting my hard drive)?

A:Black screen on bootup and in safe mode, HELP

Pull the hard drive out of the computer and put it in a External USB enclosure/adapter. Attach it to a working computer and backup all important data. Put the drive back in said computer and put the XP CD in and Format and Re-Install XP.

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Answer Match 92.82%

I can login but it goes to a black screen and then a window pops up saying c:\windows\system32\cmd.exe
I understand I have to remove that from my computer but I cannot get into safe mode. I hold shift and click restart and it never loads. When im on black desktop I get a pop up window wanting to open a (.js)? File but that does nothing. I cant even get ctrl alt del to come up. I tried shift alt esc. And numerous other things to no avail.. please help!

A:Black screen cant access safe mode

Sounds like windows has crashed. You may need to reinstall Win 8. Or if your computer or laptop has a recovery partition, Try using that.

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