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copy file fails error on HP recovery disk 2 at 58%

Q: copy file fails error on HP recovery disk 2 at 58%

My hard drive in my ENVY dv7 died for the second time in two years (it was under warranty last time and I was able to send it in to be fixed). I bought the exact same hard drive (Samsung, 1TB), tested it in BIOS, passed everything. When I try to do the image recovery with the HP Recovery Disks I received last time my hard drive died, I get an error while at 58% on recovery disk two that says: Reducer Copy File Fails From: d:\preload\base24.SWMTo: c:\RM\Image\BASE24.SWM Press OK to retry. I press OK and it does the same thing over and over again. The folks who have asked about this same type of error seem to get nowhere in here, but what choice do I have?! The hard drive is the same size, same manufacturer, same model, so it should have the issue of reimaging the system on a smaller hard drive, right? I am just out of luck on this? So frustrated.

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A: copy file fails error on HP recovery disk 2 at 58%

englejas Hello;Allow me to welcome you to the HP forums!I read your post about problems doing recovery and wanted to help.Here is the link to the win8.1 media creation tool: Create installation media for Windows 8.1 - Windows Help Understand, though, that you might run into a problem installing using the media created from this tool. You have an HP OEM version of Win8 installed on your PC and that means that the product key embedded in the UEFI firmware of your motherboard is OEM, not retail. While the media created from this tool SHOULD activate using that key, there is no guarantee that it will do that. If it does not, you can use this tool to retrieve your product key and try entering it manually: Download Windows OEM Product Key Tool - MajorGeeks IF that still does not work, then your only recourse would be to order a new set of recovery disks from HP. You can look online for Recovery Media starting with the linked paged: there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.Or, if you prefer, you can do the same by contacting HP Customer Service:If you live in the US or Canada, contact information is on this page: you live elsewhere, contact information is on this page: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while! However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol on the left of the Reply button to say thanks.If my posts solved your problem please click "Accept As Solution" -- to help others find the solution.========================================================================

10 more replies
Answer Match 87.36%

Replaced bad HDD 750gb with a HDD1TB, After installing new HDD, Inserted the 1st recovery disc, then asked for disc 2, inserted, then @ 74% a box came up Saying: Copy File Fails.     From: D:\PRELOAD\BASE22.SWM  TO: Z:\RM\Image\BASE22.SWM  Press ok to retry, retried it, same message.  I am at the end of my rope with this PC. HELP!!!

A:Copy File Fails-During recovery

The HP SUPPORT Page is useless. Says: Unavailable

1 more replies
Answer Match 86.52%

I have an HP Pavilion G7-1139wm product #LW324UA has windows 7 a box with Reducer at the top with exclamation point in yellow triangle message is Copy File Fails From:E:\PRELOAD\BASE2.SWMTo: C\:RM\Image\BASE2.SWM Press OK to retry. Then there is a OK button have tried numerous times with the same results the box returns have changed hard drives and restarted the process with the same results Progress reach's 31% and goes no farther. I tried calling the support line and was told to start the process over again and call back. All the person was really interested in was reselling me a warranty. I had purchased these recovery CD's they should work, after realizing I didn't want to purchase another warranty, I feel I was blown off. This has resulted in I will never purchase another HP product as long as I live. Currently there are 4 laptop's all HP and numerous printers all HP. I am surprised because I have usually received good support. If you were me purchased these CD's you would expect some assistance with the problem. Any assistance would be GREATLY appreciated.MSims 18 

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A:Copy file Fails during recovery preparations 31%

If you have access to an external DVD drive give it a try.If that also fails, then contact HP with the receipt for the recovery disk in hand and inquire about: replacing the disk with a fresh one or an HP usb recovery media key if that is an option.

10 more replies
Answer Match 85.26%

I have been trying to solve this for a month now and am at the end of my tether.I am now on my third set of recovery discs from HP and all have the same problem. I insert disc 1 as instructed to on the support forum. It runs throughReformatting the windows partition of the hard drive - tickCopying files required to restore the hard drive - tickAnd immediately as that finishes, that window comes up :ReducerCopy file failsFrom:E:\PRELOAD\BASE.SWMTo:C:\RM\Image\BASE.SWMPress OK to retryALL three sets of discs have the same out come.What the heck is going on?I am so sick of this.Have read some other posts with similar problems but can't seem to work out the solution. I do not have an external hard drive I can use...only the laptop that I am trying to fix. (G6-1305sa)Any help? It also doesn't help when HP support is only open on the phones until 5.30 Monday to Friday. I am at work so can't call. So frustrating....Aaaarrrrrgggghhhhh

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A:Copy file fails hp sent recovery discs Windows 7

Hi Belj, Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion g6-1305sa Notebook and not able to restore Windows. If the HDD is faulty this might cause the restore not to go well. You might try to run a hardware test.  Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. Is this the original HDD? Have you replaced any other parts? Have you tried to do a clean install of Windows 7. Try running sfc /scannow would scan your system for errors at the command prompt. You can get to the command prompt by clicking F11 at startup. You could check this Microsoft document on system recovery options. Hope this is a help. Thanks.

10 more replies
Answer Match 79.8%

Equipment: HP Notebook G56-WM129 Operating system: Windows 7 64 bit Home Premium edition Issue: HDD Crashed, after 1 year and 1 month of use the hard drive up and quit working, the computer doesn't even recognize that it is installed.  Ran the test from BIOS and it confirmed that I have a dead drive.  Unplugged cleaned and repluged connection cable produced the same results. A dead Drive.  Now that we have determined that the drive is dead, inoperable, and unusable we'll move on to the part where my other issue lies. To replace the HDD I purchased a new 60Gb SSD. (More expensive than a HHD, but is supposed to be awesome on speed)  Went with the 60 Gig because it is costly and I didn't know at the time Windows 7 uses 25 Gb's of space (WOW). I never created any recovery disc, so I purchased a set from this website using my computers information.  I went ahead and decided to upgrade my ram at this time as well from 3 Gb/s to 8Gb/s.   All the stuff came in and I was excited to say the least.  New toys and all, just like Christmas.   I put the new SSD and RAM in, boot up the computer the BIOS recognized them both (Great).  I put in the 1st recover disk and proceeded to boot from it.  The program runs and wants me to reformat drive (enter no ends the program). So, I enter yes.  Reformatting goes quickly and moves on to the next phase of copying the files.  Then I ... Read more

A:Recovery Disk "Copy File Fail"

Usually replacing the hdd with one that is smaller than the original will cause Recovery to fail.A work-around that many use to replace with an SSD is to use Imaging software to make an Image of the hdd to restore to the SSD. The Imaging software must be one that has capabilty to shrink the image to a smaller hdd/partition. That is the one flaw in my favorite Imaging app,Macrium. I think Paragon Backup has the capabity to shrink, and possibly (not free) Acronis True Image. I have also used Disk Management in Windows 7 to shrink the C: partition before Imaging to allow it to be restored to a smaller hdd or partition. Any of these would require a working SATA hdd to install Win 7 on to do the Imaging. As for the alternate install of Windows 7, you can usually get it activated using your key and the phone activation method. Tips HERE

9 more replies
Answer Match 68.88%

How can I work around the following rror message "cannot copy file. cannot read source file or disk". I'm using Windows XP on a Gateway GT 4016

A:error message "cannot copy file. cannot read source file or disk"

Get a new disk or provide a whole lot more details about what you're trying to do and what program(s) you are trying to do "it" with.

1 more replies
Answer Match 68.04%

It always fails to Clone/copy my current hard that has bad sectors, to a new hard disk. My present HDD is a 320GB and its health is really bad. I bought a new 500 hard disk and tried to clone and copy the whole HDD. I tried Paragon HDD Manager, O&O disk image and other two Software. All of them failed to clone or copy my old hard disk to new one.

What is the best solution. Paragon, copied data partially and gave an error at 80%. I tried few times and the same thing happened

A:Always fails to Clone/copy old hard disk with bad sector

Maybe try running

chkdsk {drive letter} /f
as in
chkdsk D: /f

on the older drive it will identify and lock out the errant sectors. The "/F" means "Fix" so run it first without that and see what it returns as "Bad Sectors" then try the clone.

2 more replies
Answer Match 65.52%

Good Morning,

This SF Diagnostic tool is very useful, but failed to copy the .dmp file from the workstation with the issue. At first I thought that it could have been because I was running the tool remotely, so I proceeded to ask a person in the office to run it for me and we got the same outcome. SF Tool failed to copy the .dmp file. I found this strange so I went ahead and ran it on my own work laptop running windows 7 pro 64 and it completed as expected. Any ideas why this is failing? I have attached the .zip file to see where to go from here...

A:SF Diagnostic Tool fails to copy .dmp file

Make sure you are running the program from an Administrator account. You may also try right-clicking on it and selecting "Run as Administrator".

9 more replies
Answer Match 65.1%

I've tried frequently documented solution regarding FsDepends where
changing the start reg key from a value of 3 to 0.... doesn't work as this is a common symptom to a different problem.

When using partdisk or the disk management gui I get the error message: "A virtual disk support provider for the specified file was not found"
eg partdisk select vdisk file=c:\my.vdh
There are some statements that some Intel Management Control Software might be knobbing this feature... does anybody know what this installation is doing so that the process can be reversed?
Any other suggestions?

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Answer Match 65.1%

I'm currently in the process of copying files back from the cloud in the exact same location where I had them before and now it says that the file name is too long and prompts to see whether I want to skip the file or not. The error message given does not
give the full file name or the path so it is impossible to see which files were copied successfully or not. This never happened with XP! Then afterwards I found that some of the files with long names did copy successfully whereas others didn't. I find this
to be a very user unfriendly process and I'm totally confused! These are critical files and I'm sure I haven't exceeded 260 characters or whatever. This is soOoO frustrating!!


A:file copy error message not sufficient + file name too long will not copy

Hi ,

There is a limit of filename length within Windows Explorer. In the Windows API (with some exceptions discussed in the following paragraphs), the maximum length for a path is MAX_PATH, which
is defined as 260 characters.
The shell and the file system have different requirements. It is possible to create a path with the Windows API that the shell user interface is not able to interpret properly.
This means that your long filename can only be handled at the command prompt level and you cannot drag and drop an illegal length filename within Windows Explorer.

Please simplify your folders and titles.

More information, please check the part of Maximum Path Length Limitation in the link below. Cai
TechNet Community Support

5 more replies
Answer Match 64.26%

I'm trying to fix a PC for a relative. The problem is that it wont reboot at all after it got the blue screen at start up. The computer would continuously reboot until you turned it off. It's not possible to boot into safe mode either.

I have tried booting from a Windows XP disc. The CD drive recognises the disc and begins to boot. It will get so far and then get the error message "File sbp2port.sys is corrupted. Press any key to continue"

Doing this only results in the computer rebooting again and being stuck in a loop.

Any help or advice is much appreciated.


A:Solved: Windows XP wont boot at all and recovery disk fails

6 more replies
Answer Match 63.84%

Can't open a browser or Task Manager or much else for that matter.

GMER and DDS Logs info below:

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.5.1
Run by Jenan at 18:24:16 on 2012-09-10
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2934.1461 [GMT -7:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files&#... Read more

A:Secure.file-recovery-software - False Repair security check malware - Hard Disk Error detected

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

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Answer Match 63.84%

My eMachine T5048 came with a Recovery Disk that I've had to reinstall XP (Media Center Edition) with it more than a few times over the past 3-1/2 years and it's become slightly scratched and dirty despite my meticulous efforts to keep it in pristine condition. I don't want to clean it for fear of adding more scratches. And now I worry that when the time comes to use it again if need be, it may not work for me and I'll be stuck with a dead computer and no OS to reinstall. I could prevent this if I could make a duplicate copy of my recovery disk to have as a backup in case the original ever fails me in the future.I've already made many attempts to do this. I put the recovery disk in the drive, exited out of the install when it came up. Using Windows Explorer to see the contents on the disk, I highlighted everything, right-clicked and "copied", then created a folder on my hard drive and in that folder I "pasted" everything from the CD into it. Then I took the recovery disk out, put a blank DVD in (the total size of everything from the disk is 1.4Gb's so a CD is too small) and tried to copy & paste from the hard drive to the DVD but I kept getting the same error window popping up telling me "Problem Copying" asking me to Retry, Skip, or Cancel. I tried over and over clicking the Retry button but it wouldn't copy anything over. Here's a screenshot of that error window: Read more

A:How do I make a backup copy of my XP Recovery Disk?

Try this free disk burning program Imgburn at http://www.imgburn.comcopy your recovery disk to your hard drive, then burn it back to a blank cd-rThis program is very easy to use.

21 more replies
Answer Match 63.42%

Laptop configuration:

Windows 7 64 bit Professional
Linux 11.04 (dual boot)

i7, 2Gb RAM.

The computer has been running fine for the last year. I am giving the series of events below:
(Please note that linux is still running fine, so this cant be a hardware problem)

###Today, when I started my laptop, it failed to start. It showed no error, its just that after the windows logo comes, it froze in a black screen with mouse cursor visible.
###I forced restart, and then it gave me the option to repair, because windows was unable to start.
###I chose repair, and the repair program started "detecting problems". Then it gave me the option to either do a system restore or cancel. I chose system restore.
###I let it run for 3 hrs., but it seemed to make no progress, so I forced restart. (It didnt let me cancel also, said that current recovery process cannot be canceled)
###I tried to enter safe mode this time, and was successful. I went to system restore, where it showed me an option to restore to an older point where I hadnt uninstalled a game (Assassin's creed Revelations)
### For some reason, I didnt restore the system. I thought that maybe all this was a temporary problem. So I restarted normally, and tried starting windows the normal way. It failed. After the windows logo comes, there is a black screen with mouse pointer for a few seconds, then it automatically restarts. (this is what happened then, and also happens now)
### I tried enteri... Read more

A:Windows 7 startup fails. Recovery disk says -isapnp.sys missing or corrupted

As far as I know you can do both. But preferably try to use command prompt from an installation disk because who knows if the downloaded file is healthy.

2 more replies
Answer Match 63%

In my laptop "HP Probook 4530s" came without Recovery disk, Please anybody can help me send link I will download or how can I buy I will buy it.

A:Need a copy of Factory System Recovery disk of HP Probook 45...

Hi: If you live in the USA/Canada, call this number and order a set of recovery disks for your notebook. Have the serial number of the PC handy to give to the customer services rep. 1-800-334-5144 If you do not live in the USA/Canada, I have this old worldwide HP business PC phone directory.    

1 more replies
Answer Match 62.58%

How can I move/copy a file from one disk to another without changing the file's creation date?

A:Copy/Move File from One Disk To Another w/o Changing the File Creation Date

You can use a utility called "Set File Date" to change a file's creation date to whatever you want.

1 more replies
Answer Match 62.16%

When I use the XCopy command in Windows 2000, I can copy any file I like; however, when I use copy-and-paste or drag-and-drop in either Windows Explorer or PowerDesk, I get the following error:

Cannot Copy File: Cannot Read from the Source File or Disk

I searched the Microsoft Knowledge Base and came up with only one article, Q224378. This article seems not to apply to my situation because it applies to Windows 2000 Server. I am running Windows 2000 Professional with Service Pack 2. I did attempt to install the fix that article Q224378 suggested anyway; but, I got an error message that I was attempting to upgrade a program that didn't exist on my system.

I have also learned that this error applies when copying from either of my SCSI CD-ROM drives, not when copying from hard disks or floppies.

Any Suggestions?

A:[Solved] Cannot copy file: Cannot Read From the Source File or Disk

6 more replies
Answer Match 61.74%

since about 10 minutes, I do get the error-message, "while trying to finish a dowloald and after it reached 100% and tries to write the file on the harddrive"

cannot copy file: Cannot read from the source file or disk

Anyone any ideas what the problem could be? It;s my C drive and everything else works wihtout problems.

OS WinXP Pro


A:Cannot copy file: Cannot read from the source file or disk

What are you downloading with? Do you have any history cleaner? Like HistoryKill or Windows Washer?

2 more replies
Answer Match 61.74%

I got an error message when trying to drag an attachment from outlook to paperport: Cannot copy file: "Cannot read from the source file or disk".
It works fine if I drag from Outlook to my desktop, then from desktop to Paperport. But it does not work from Outlook to Paperport directly.
Can anyone help? Thank you

A:Cannot copy file: cannot read from the source file or disk

Sorry, I can't answer your question directly but as an alternative can you copy and paste using Control + C and Control + V or other method?

1 more replies
Answer Match 61.74%

I have the game 'Crysis' on two backup DVD's. I had to put the installation files in a .rar and split them so I could back it up (I downloaded the game digitally from EA)

So when I insert disk 1 and try to copy 'Crysis.part1.rar' to D:/Crysis (D: is my data drive, C: is strictly the OS and maybe 2 or 3 applications installed on it) it copies most of it, but when it gets to '5 seconds remaining' it comes up with this error. It takes like 6 minutes to copy it and then it errors out when it's almost done! I've tried 3 times and the error popped up every time. The disk is spotless... I mean it looks brand new. Not even a speck of dust or any smudges at all.

Why am I getting this error?? I don't know what to do! If I can't copy it I'll have to redownload the entire 6gb installation package from EA, which will take probably 4-5 hours.

Please help!

Additional file info from within the error window:
"Can't read from the source file or disk."
Name: Crysis.part1.rar
Size: 4.37gb (4,588,544KB)
Date Modified: 11/2/2009 12:25PM

Other additional info:
I am running Windows 7 Ultimate x64
I have all the latest updates via Windows Update
There is only one account on this computer, mine, and it has full administrative privileges

A:Copy File: Can't read from the source file or disk.

6 more replies
Answer Match 60.9%

I would be really grateful if anyone can help with the problem I am having consolidating my library.

My itunes library is too large (120MB) for my Win7 laptop, so I bought a Synology DS212J NAS. I have created a new 'iTunes' folder on the NAS and mounted it on my laptop. Then I followed the official instructions on how to move my library:

Attempt 1: some files get copied over, but then iTunes error box says files could not be copied, error -1303
Attempt 2: some files get copied over, but then iTunes error box says files could not be copied, error -1303
Attempt 3: some files get copied over, then BSOD crash on my laptop

All I could find is this website ( which says I need to give permissions to my 'program data' folder. I checked that last night it looks okay already. I can't give permissions to the new shared iTunes folder on the NAS. I haven't tried disabling the firewall and antivirus yet.

I don't know what to do next. Can anyone help? Thanks, Josh

A:iTunes consolidate library fails: copy error 1303. Help needed

OK try This,

When you Open iTunes hold down shift when opening it, show it your New area of Music and then re do..

3 more replies
Answer Match 60.48%

So the main pc has all of a sudden stopped booting up and we get the 'file missing or corrupt message'. This file is the 'system' file. I have tried starting the RC using a ISO burned to dvd but I got the blue screen of death before I could get to the R screen. I have also tried using an original XP disc but it is for pro and we have home edition.

I can get into the RC with the XP disc and can copy software and other files but I just get 'can not copy' when trying to copy the system file. Is this due to using pro instead of home or that I am not asked for an admin password? this never comes up.

If I can't do this have I no other option but to re-install windows?

A:can't copy system file in recovery console

Hi, to re-install Xp - you will need the original Home Cd, plus the 25 digit product key number.
To copy the system file - you may need the original full Xp Home Cd not a OEM version - [Original equipment manufacturer]

What system file is 'missing or corrupt?'

Let say it was the appHelp.dll file that needed to be copied from the Cd.
Boot on the XP Cd.
Press R to access the recovery console.
Select your installation of windows - [usually 1]
Enter the admin password [press enter if left blank]

Then from the command promt window - at the flashing >
expand d:\i386\appHelp.dll_ c:\windows\system32\appHelp.dll

Make sure that d: above is the letter corresponding to your Cd drive.
If not - change to the letter of your Cd drive.

1 more replies
Answer Match 60.48%

Facing issue while running System Recovery Disk 1....  File Copy Fails From E:\PRELOAD\BASE22.swmTo Z:\RM\IMAGE\BASE.22.swm process freezed at 22% and From E:\PRELOAD\BASE21.swmTo Z:\RM\IMAGE\BASE.21.swm Process freezed at 17% no external device attached .....Recovery Discs are also verified by HP support executive. What to do now ???

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Answer Match 60.06%

During Windows backup, which wants to backup the 'C' drive and my games drive 'E' (for some reason), I get the following error message after the 'C' backup has completed but not the 'E':

'The backup operation that started at '‎2015‎-‎12‎-‎20T06:00:25.459859400Z' has failed with following error code '0x8078012D' (The operation failed due to a device error encountered with either the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.'

I ran CHKDSK \R and received several errors of the type: 'A disk read error occurred 0000185. The disk does not have enough space to replace bad clusters detected in file xxxxxx of name xxxxxx.'

My 'E' drive is 2TB with 205GB free. I really don't believe that the cluster(s) in error are bigger than 205G, but what do I know?

Anyone have experience with this problem?


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Answer Match 60.06%

Cannot copy file H:\\windows\sminst\drv\dta\app02641.dta! during PC recovery by partition

This error message is followed by another one:

What should I do? PC recovery with the Windows system recovery CDs does not work.

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Answer Match 60.06%

Cannot copy file H:\\windows\sminst\drv\dta\app02641.dta! during PC recovery by partition

This error message is followed by another one:

The SMART short self test for the hard drive failed (error code HD521-2W)
What should I do? PC recovery with the Windows system recovery CDs does not work.

A:Cannot copy file H:\\windows\sminst\drv\dta\app02641.dta! during PC recovery

How old is the pc?

2 more replies
Answer Match 59.64%

Everytime I try to start my PC it sends me to the same message. "Windows failed to start. A recent software or hardware change blah, blah, blah" we've all seen it at least once. I'm given the usual options (start up repair or normal), but half of the time it freezes whenever I touch the keyboard. If I let it go to repair, it loads as usual, but can't find the problem. Then, "send or dont send" and it shuts down.
Sometimes it doesnt boot at all. Sometimes it wont restart (at least, Im not seeing any activity on my monitor). Sometimes it decides to freeze or restart at random.
I've gone into BIOS and did what I could (set it to default settings and simple stuff like that). No change at all.
I did a few hardware troubleshooting things as well. Checked the cores by pulling them one at a time; checked the wire connections; pulled the CPU and inspected that; checked for signs of physical damage on the motherboard... I did everything I could possibly think of that was within my limited grasp of pc tech.
I've been told everything about what might be wrong ranging from the OS to the motherboard to the CPU. None of these advice givers have experienced the same problem.
So, I was hoping someone out there would have a better understanding in order to, at the very least, be pointed in the right direction. I hope someone can help me out. Thank you.

A:Windows Error Recovery (fails to start)

8 more replies
Answer Match 59.22%

I suspect a hard drive failure on my old notebook (2009 vintage)
HP Pavilion dv4-1530ca
Model: VM160UA#ABC
[Personal information removed]
Windows 7 - 64 bit SP1
BIOS Version/Date  Insyde F.67, 29/11/2010
Memory upgrade from 4 to 8 GB (2015)
I have been through the recovery process - several times using my 4 recovery disks.
All hardware has been removed from the laptop (e.g. the mouse - memory still at 8 GB)
Each time the recovery process goes to completion and then I see  Error 0xe0f00013
I have done a Google search and ended up at this HP site.
Question #1:  What this error code mean?
Does it mean a hard drive failure? If so, is there a compatible hard drive that I can use to replace it. I have read of users have replaced there hard drive with a 'hybrid' drive that will not function.
Question #2: Can I recover from this error? If so how?

A:Windows 7 Recovery - Error 0xe0f00013 in recovery disk

Hi @Walker127, Welcome to the HP Forum! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide: First Time Here? Learn How to Post and More. I understand that you have attempted a recovery four times resulting in  the same error message  (0xe0f00013) after completing the process.To rule out the hard drive and memory as a possible cause, please test them  for hardware failures.  HP Notebook PCs - Testing for Hardware Failures (Windows 7, Vista). If no issue have been found, please try this workaround from @DavidPK:  Error code #0xe0f00013, while using factory image restorePlease let me know the outcome. To express appreciation for my post please click the ?Thumbs Up Icon?.  If my post resolves the issue you are experiencing, please click "Accept as Solution" to help others find what worked for you! 

4 more replies
Answer Match 59.22%

Hi everyone,

I've got a Surface Pro 3 and a system image backup from an exactly similar device on an external hard drive. When I boot to installed Windows 10 (same occurred with 8.1) and try to recover the backup, the system finds the backup file but I get notified "You need to boot from USB to be able to recover" (I'm running Finnish version, so the translations are my own).

Ok, I created a bootable Win10 installation and try again: I'm able to boot from USB and get all the way to Recover Image, but then I get this error:
Internal error. Specified file can't be found. (0x80070002)

So the backup and external HDD seem to be fine as they're recognized from installed Windows, but when booting from USB it seems that the device can't read the backup files.

I've been googling for solutions about 4 hours now, any ideas what to try next?

More replies
Answer Match 59.22%

My desktop computer started (out of the blue) acting up with a "windows error recovery" screen on boot up. It gives me the choice to "Launch startup repair" or boot to windows normally. The first option does not fix it. It gives an error code 0x0. It leads to a dialog box that says system recovery options that gives some details and some advanced options, but it tells me it does not recognize my username and password! The second option, to boot to windows, gives me a BSOD. What to do.

A:windows error recovery- startup repair fails to fix

Here is a FRST log: (if that is helpful)

Scan result of Farbar Recovery Scan Tool Version: 22-08-2012 02
Ran by SYSTEM at 22-08-2012 19:05:13
Running from I:\
Windows Vista ™ Home Premium (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [RtHDVCpl] RAVCpl64.exe [x]
HKLM\...\Run: [Skytel] Skytel.exe [x]
HKLM\...\Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe" [57928 2008-02-28] (LogMeIn, Inc.)
HKLM\...\Run: [LXBSCATS] rundll32 C:\Windows\system32\spool\DRIVERS\x64\3\LXBStime.dll,RunDLLEntry [28672 2007-02-22] ()
HKLM\...\Run: [CanonSolutionMenu] "C:\Program Files (x86)\Canon\SolutionMenu\CNSLMAIN.exe" /logon [644696 2007-05-14] (CANON INC.)
HKLM\...\Run: [WrtMon.exe] C:\Windows\system32\spool\drivers\x64\3\WrtMon.exe [20480 2006-09-20] ()
HKLM\...\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon [2782096 2010-07-25] (CANON INC.)
HKLM\...\Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [497648 2010-09-16] (Adobe Systems Incorporated)
HKLM\...\Run: [MSC] "C:\Pro... Read more

5 more replies
Answer Match 58.38%

Hi, I have a toshiba satellite C650 that has recently come up with a disk read error. I want to access the command prompt to try some potential solutions that I have read about on the internet. I have made a Windows 7 recovery disk using my other acer laptop which also has Windows 7 installed. When I use the recovery disk and it has loaded the files etc it just brings up a black screen and the cursor. Does anyone have any ideas as to why this is happening? I tried booting my acer laptop from the recovery disk and it worked fine. Also does anyone have any suggestions as to why I am getting the 'disk read error - hit ctrl, alt and delete to restart' message? Any help would be much appretiated, thanks.

A:Disk read error and recovery disk not working?

Hi -- First go in and fill out your system specs completely. == Are both of the PC's using the same Win 7, Home Premium or whatever the case may be? Are they both OEM or Retail?

6 more replies
Answer Match 57.96%

brand new laptop. HP. 17e UEFI +GPT etc.
upgraded to 8.1 from 8, first thing.
then clicked on the MS, create recovery. (in blind hope of a clean 8.1 restore)
inserted (32gb stick) (later found out is illegal windows 8 version, that is not removable.) SD-extreme, 32gb. list on toms HW, as winner of all, (and is useless for this app)
so i pull out my very old SD cruiser glide, 32gb (old , slow and not win 8 cert (a good thing)
yes all 32gb extremes are mapped as HDD not removable media and is doomed. (known on all forums)
but same error. (humm) the cruiser shows up i device manager under removable media....btw
but i want to find out why the missing files error.
i have a HDD and SSD, with latter mirrored. both the orig, HDD fails and SSD fails. same way.
i parked the HDD , and run only SSD. but both fail... (my guess is , upgrades 8.0 to windows 8.1 is cause)

now the screen,

my simple questions, how can i find the log of these errors, it's not in event viewer.. oddly
sfc/ scannow works. as does chkdsk, and restore (create) works,. and system is Fast a lightning.
all HP apps works, cept there version of create disk for same reasons,

please help me. thanks for reading.
ps, my HP create recovery now works on the GLIDE. (old very old 32gb stick i had laying about)
so now im thinking HP? blocks the MS create so you will use theirs?

but id love to know this, what files are missing....

A:windows "create recovery disk" fails.

How can you have a brand new laptop with an "illegal" 8 ?

You may be right about HP affecting the recovery drive process. Possible they have linked to their own version of recovery drive creator or similar.

Also possible your winre.wim isn't registered.

Try running reagentc /enable at an elevated command.

15 more replies
Answer Match 57.54%

Using Win8PESE80_builder.exe (also 82_builder.exe), trying to build Win8pe boot iso using Win8 pro retail downloaded ISO as the source (files copied from iso to HD folder).

I receive the error in the screenshot just after starting the build.

For those using google, error text is:

Can not detect windows 8 source!!!
You must select a folder with Windows 8 files in the 'Source Directory'

I did find one post at stating that source containing the file install.esd would not work as the file is encrypted, but that is the only reference to that.

Is anyone familiar with why this error occurs and how to work-around? I have no problem building from a win7 pro source.


A:Win8SE boot disk build fails with error

you have selected L as your source directory?

look inside that \sources\ folder - do you have an install.wim or install.esd

Since this is the downloaded ISO, I can say for sure it is an install.esd - thus can not be mounted by winbuilder

4 more replies
Answer Match 57.54%

I have Windows 7 64 bit on an Asus UL80Vt notebook. Came with a Maxtor 320 GB drive. I want to replace it with an OCZ 60 GB SSD.

I was told the a System image can only go on a drive that is the same size or bigger than the source drive. I read a tutorial on that said the trick was to use the Shrink Volume command in Drive Management and reduce the size of my C: drive before making the restore image. Its new size was 45 GB.

I then used the Windows system image to make a copy of the drive and saved it on to my Western Digital MyBook. All went well.

Opened the system, swapped out the drives, rebooted to my Windows Repair CD, followed the instructions to get to the System Image Restore option. It found the image on my USB drive, no problem. However when it got to the screen to "Choose additional restore options" the Format and repartition disks option was grayed out and I had a message that I should install drivers for my device. OCZ Agility drives don't have drivers. I think this is important.

Next I chose to proceed and for 2 seconds all looked good until I got a message- "Re-Image your computer. The system image restore failed. No disk that can be used for recovering the system disk can be found." When I click on details a get a bunch of gobbledy-gook about 1) System disk may have been excluded by mistake 2) USB disk may have been assigned as a system disk, 3) An invalid disk may have been assigned as system disk and an error code ... Read more

A:Re-image system disk fails error 0x80042412

Im having the exact same issue...

9 more replies
Answer Match 57.54%

I cannot copy or paste jpeg files from my computer to my SD 2GB cards. Also, I get this msg when I try to print jpeg files. Using Adobe Elements I am able to archive these files. Oddly enough I can attach and send these jpeg files via email. Prior to August '08 was able to do these tasks without a problem. I suspect that there is a software compatibility problem since this problem came on suddenly (maybe iTunes?). No problems importing jpeg files from SD cards. I've looked at several sites on the internet but none seem to have the right solution for my problem. THANKS for any help that you can provide! -Stu

A:Error copying file or folder; cannot copy img the directory or file cannot be created

This has caught me more than once.

The problem is a limitation on the number of files and folders allowed in the root folder of a FAT16 file system (as for a memory card) of 512. (Note, this number is reduced much further if longer file names than 8 characters are used, as most people will want to).

When transferring the files onto the card, new files will be rejected when you hit this limit.

So keep your files in separate folders, so they are not all in the root folder.

For files and folders in root it might be worth keeping your filenames under 8 characters in length so you can use the full 512 files on root folder.

3 more replies
Answer Match 57.12%

When I tried to do a recovery (not recovery console) in windows XP Home Edition, the keyboard appears not to work. It works in the BIOS however when windows XP loads, the keyboard turns off then back on and the keys stop working, execpt for the sleep botton.

Also in installation/setup of windows, there are copy errors, ex) Copy error: setup cannot copy the file (filename). There are a few files that arent copied, but i found a way to possibly fix this on the microsoft website, however it requiers the keyboard to type in a command. My first priority is to get the keyboard working, Ive tried using the usb keyboard and a ps/2 keyboard, no luck.

P.S. Ive run a virus scan, nothing.

A:Windows XP recovery: keyboard not working + copy error

6 more replies
Answer Match 57.12%

I recently Replaced my laptop hard drive  with the new hard drive after that while I installing the OS via System Recovery DVD (Provided by HP)  I getting error after completion of 4% I'm posting image what error I'm getting I click on but nothing happenedit stuck on that error. Please help how can I fix it? My Laptop Model: HP 15 r014tx, Serial No. CND4264L1K. New Hard drive I put in Laptop is WD Blue 1TB(WD10JPBX)

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Answer Match 56.7%

Hey guys, Yea im having more problems...

When i try copying and pasting stuff off of disks it keeps poping up with this error ( see below )

What can i do to resolve this?

A:Copy & Paste from disk error

13 more replies
Answer Match 56.7%

Hi, I keep gettting this message and when I attempted to clean up files it did not clean up space. If I go to computer > Recovery D the following file folder from 2008-2011 pop up: dell, HOME_BOT, Program Files, sources, Tools, Users, Windows, and MediaID.bin. I don't know what these are and don't want to touch them. I also right clicked the RECOVERY D file and it is full. I am not sure why or how to clean this out.

A:Low disk space on RECOVERY (D) file

First do you want to increase recovery space?
System Restore - disk space

Although this says for Windows Seven this his how you delte Restore points.
System Protection Restore Points - Delete - Windows 7 Forums

Try to increase space, if possible. Deleting the points will decrease the protection that system restore offers.

To be sure that you are not having things put on the hard drive that should not be there
Run a full and updated anti virus scan
Download and run a full malwarebytes scan. Update it first.

This article, especially the System Restore Portion, will explain about space being used

You may want to download Ccleaner to clean up files
Download it and then ask how to set it, so that you get a full yet safe cleaning. It should be used on a regular basis.

3 more replies
Answer Match 56.7%

Are there any programs that recovers files organized-ly? Because I've tried a few and they kept putting files all together. Please and thank you.

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Answer Match 56.7%

is there any way to recover a file from a floppy disk that has been over-written with the same name? it wasn't deleted from the floppy, just over-written.

A:File Recovery from Floppy Disk

6 more replies
Answer Match 55.86%

I have a 200 GB external Firewire/USB drive that's about to die; it won't show me any files, or any folders below a certain subdirectory, and it's slowing down the whole system. I tried chkdsk, Disk Checker, Western Digital Data Lifeguard, and a trial version of R-Studio NTFS. All I get is multiple "File record segment xxxxx is unreadable" errors.

I haven't had to recover a file in years so I don't know what the latest greatest file recovery utilities are. Any recommendations? I thought R-Studio would do the trick but it can't find anything.

A:Need a good file/disk recovery utility

10 more replies
Answer Match 55.86%

I have a two year old HP Pavillion (now a year out of waranty) that crashed and now returns "disk read error press ctl+alt+del to restart" when attempting to boot. Using the diagnostic tools avialable under F2, I get the following failure: Hard Drive Short DST Check: FailedFailure ID: GLL3S1-76684P-MFPV7G-60RA03Product ID: E9Z18AV Would anyone be so kind as to tell me what this particular failure ID code means?  Thank you.

A:Disk Read Error on boot, Hard Drive Short DST Check fails

 The hard drive has failed and will need to be replaced.  A retail laptop SATA hard drive can be used-Western Digital, Seagate, Toshiba,etc. Just be sure to get one of at least equal capacity as the original in order to use Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd. Your model is not one of the easiest to replace hdd on but the Maintenance & Service Guide will help you or your chosen repair shop.

3 more replies
Answer Match 55.44%

Error Copying File or Folder
Cannot copy AVSEQ17: Data error (cyclic redundancy check).

This error is generated most of the times while copying file from CD to my hard drive and the copying fails and the data is not not copied to the hard disk.

Someone please help me to get rid of this problem and/or tell me its cause!!!


A:Error Copying File or Folder:Cannot copy AVSEQ17:Data error(cyclic redundancy check).

9 more replies
Answer Match 55.44%

Called Dell and they told me I needed a new hard drive? When I boot it up, it says the config.sys is missing or corrupt. To recover, install the cd that came with the computer. No such disk, just a note saying to use system restore. Dell sold me a new hard drive, but I still want to try and recover the data off the disk? They wouldn't send me the disk the computer is asking for?

A:Missing Config.sys File? No Recovery Disk With Dell

If they didn't send a disk, and did send a hard drive - it's likely that the files to restore already exist on the hard drive. Try installing it and booting up to see if it starts to setup Windows for you (happened to me at work with a customer's computer and a mailed Dell hard drive).

Disconnect the old hard drive to prevent anything happening to the data on it. Once Windows is setup you can slave the old hard drive to the system to see if the data is recoverable.

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Answer Match 55.44%

What good disk file recovery software on the internet?

I prefer to use the free programs first. If I have to I might try the purchased
software if I know it works.
Thank you,

A:What good disk file recovery software on the internet?

2 more replies
Answer Match 55.02%

Logfile of HijackThis v1.99.1
Scan saved at 2:55:32 PM, on 3/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Toshiba\Power Management\CeEPwrSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Read more

A:When I open my disk drives C: The error is Windows cannot find 'copy.exe'

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Answer Match 54.6%

envy dv7 7212nr I performed a disk recovery (with disks made myself) to wipe the hard drive. Got to disk 6 of 6 when HP Recovery Manager window appeared with following error message when I click the Details button: ctoerror.flg file[21:12:12.07] ChkErrBB.CMD :  Detect some error during PININST_BBV.[21:12:12.07] ChkErrBB.CMD :  Check c:\system.sav\logs\BurnBootWarn.log[21:12:12.07] ChkErrBB.CMD :  or, check c:\system.sav\logs\BurnBootMerge.log[21:12:12.08] ----------------------------------------[21:12:12.08] Critical error condition was detected at BBV1...[21:12:12.08][21:12:12.08] Refer the following file if exists.[21:12:12.08]   - c:\system.sav\Logs\BurnBootWarn.log[21:12:12.08]   - c:\system.sav\Logs\BurnBoot.log[21:12:12.08][21:12:12.08] Switch to 2ndCap's WinPE and show [Recovery Manager]'s Incomplete dialog.[21:12:12.08] because RM's dialog can't appear on [Start] screen on Win8 environment.[21:12:12.08] customer may not notice RM already shows Error dialog.[21:12:12.08][21:12:12.08] ----------------------------------------there might be unexpected reboot during BBV Clean or Last...The process will cause CTO panic because the image might not be normal... There are 3 options, Save Log, Details, Retry. When I try 'Retry' it asks for recovery media. I've put my recovery disk 6 and disk 1 in, but nothing happens. Oddly enough, the command prompt (cmd.exe) is open at this point. Now whenever I restart the laptop it goes to t... Read more

A:After disk recovery, restoration incomplete error - error du...

I can't even figure out how to retry the system recovery with my discs. The Retry button at the error message doesn't do anything. When I load recovery disc 1 of 6 in the drive and restart, it doesn't boot, and when I press F9 (Boot Device Options) at the Startup Menu, nothing happens, it just goes straight to the restoration error screen. I'm wondering now if I'll even be able to boot a BIOS restore from a USB key. Will try HP's recovery disks first.

9 more replies
Answer Match 54.6%

I have a normal stock dell desktop with windows 7.

I borrowed my grandmothers laptop. It is an Acer Aspire 5736Z-4790 w/ an Intel Processor. Last night after trying to install some files to make some cheat programs I use for an online game (I have loaded same programs 10x on other computers so I doubt its related to the programs themselves) One thing I did do was try to delete a winhttp.dll file in system32 or the WOW one(for 64bit computers? Forget the folders name) and replace it with another one(Directions for the cheats said to make sure that winhttp.dll was in sys32) and while trying to do that windows would not let me so I read somewere that there is a program that lets you "take ownership of a file" so you can override permissions. I then took ownership of sys32 and maybe the 64bit folder as well. It still did not let me replace any files in sys32 so I then restarted and when windows opened again, desktop loaded then an error message came up, then it restarted itself, and repeated, but after the second time it restarted itself windows would not load. After the Acer manufacture screen, just the blank black screen with the blinking line.

I have tried everything, cant seem to figure out how to even get it to open in safe mode. Only thing I can think of would be to use the restore disk which I dont have. Is there a way to legally make a restore disk on another PC to be used on the broken laptop? And does anyone have any ideas as to what could be wrong from th... Read more

A:Making a recovery disk for another computer? & File Ownership of Sys32

Can you get to the command prompt by using the F8 key at bootup and then choosing command prompt?
If so then download the winhttp.dll from the site below and the using DOS commands copy the file directly to the folder and choose the switch to overwrite. If that does not work and you could try any Windows 7 disk and try to recover from there, worst case you may have to use Acers restore partition to reload all the software, but reloading all the software will delete everything on the drive and reinstall Windows just like it came from Acer.


5 more replies
Answer Match 54.6%

I need to determine the Dynamic Disk Type for external enclosure (with 2 drives). The MFT is broken on one drive, and I need to figure out how it was set up to accurately assess the recovery effort. Anyone have any suggestions or smart tips? Thanks in advance for your help.

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Answer Match 54.6%

I need to determine the Dynamic Disk Type for external enclosure (with 2 drives). The MFT is broken on one drive, and I need to figure out how it was set up to accurately assess the recovery effort. Anyone have any suggestions or smart tips? Thanks in advance for your help.

More replies
Answer Match 54.6%

Hello. I need to retrieve some important files from an old laptop with Windows NT 4.0 on it. However the last time I used this laptop I think I accidentally moved the 'NT detect' file to another location. Now when I try to boot up the computer I get the error 'NT Detect failed'.

To make matters worse I have no startup or recover disc and I'm missing all the original documentation that came with the computer; plus as it was a computer from work I don't have admin privileges and I can't track down the administrator - would this be a problem?

Is there a way round this without losing any of the files I've saved to the hard drive (e.g a no file loss recover disk download?)

Hope you can help.

A:Solution to 'nt detect failed' with no recovery disk and no file loss?

7 more replies
Answer Match 54.6%

Hi all,

This is my first post on this forum (I just joined). I would like some help regarding the following matter:

I have to copy a personal .daa (PowerISO image) from a burnt DVD-R to any folder on my hard disk. When I try copying it using the normal Windows GUI, it fails at the last second with the error "The target volume does not support symbolic filenames".

I then tried copying using the xcopy command and got the same error.

I know that symbolic filenames and links are not supported on FAT partitions, but all my partitions are NTFS. Still, for good measure I tried copying the file to another partition without any luck.

I would like to know whether there is any way around this problem. Thank you for taking the time to read my post!


A:File copy error

lol, I just wrote up a whole nice reply only to see that I'm not answering your question. May I ask what is the file name? Are there any weird characters? What about opening the .daa file (browse through it using PowerISO or WinRar I believe can also read those), and copying the files inside? You can recreate the image file with it's the contents after they're on your hard drive.

3 more replies
Answer Match 54.6%

Hi guys

Please help

here are my specs

PIII Motherboard - Asus TUV 4x
700 Mhz Processor
256 mb ram
dvd reader
sound card
lan card

cd rewriter

I have a problem with the text based setup of windows , when it gets to copy files, it gives me an error saying that XXX.XXX file wasn't copied correctly , press enter to retry F3 to exit setup and restart your computer and esc to ignore and continue , I pressed enter several times and it won't copy , I have pressed esc but the gui version of setup doesn't run correctly. It occours even without the lan or sound card or modem card installed. It happens with the dvd reader unpluged aswell , I have tried another drive and same thing , I have recently used the cd with a different product key on a different machine and it was fine. that shows no problem with CD or drive?

Please help



A:File Copy Error

Where did you get the cd?

4 more replies
Answer Match 54.18%

Model of Computer: HP a6700f
Base processor: Phenom-9150e (A) 1.8 GHz (65W), 2000 MHz HyperTransport 1.0, Socket AM2+

Issue: The computer came installed with Vista 64-bit. I attempted to install XP 32-bit. Before I did that I contacted HP to get all the necessary drivers. After installing XP the drivers that I received from HP did not work. I called support and they said I needed to run the recovery CD, because they do not support changing operating systems. I ran the recovery CD and I get an error 1005. I researched this error and it seems that it is because I installed a retail version of the operating system. The only other information I can find is that I need to "brand" the hard drive. I need to know how to get the recovery disk to run so that I can restore the system to the original state.

More replies
Answer Match 54.18%

Model of Computer: HP a6700f
Base processor: Phenom-9150e (A) 1.8 GHz (65W), 2000 MHz HyperTransport 1.0, Socket AM2+

Issue: The computer came installed with Vista 64-bit. I attempted to install XP 32-bit. Before I did that I contacted HP to get all the necessary drivers. After installing XP the drivers that I received from HP did not work. I called support and they said I needed to run the recovery CD, because they do not support changing operating systems. I ran the recovery CD and I get an error 1005. I researched this error and it seems that it is because I installed a retail version of the operating system. The only other information I can find is that I need to "brand" the hard drive. I need to know how to get the recovery disk to run so that I can restore the system to the original state.

A:HP Recovery Disk Error

Erase your HDD and get the wrong system off of it.
Gparted can do this ...

You should tried to install XP on a new HDD ... in a HP, it's easy to boot to different HDDs
Did you login here and get help installing XP in a Vista computer ??

1 more replies
Answer Match 54.18%


I am trying to reformat my laptop using a recovery disk image that came with the machine from the vendor. However, when I boot from the disk and begin to load windows setup, i always get an error. An example of one would be:
file \i386\halaacpi.dll could not be loaded. error code 14. It is typically one of 3 files that is missing apparently. Now, I have ran this disk on other systems afterwards as a test and it works fine. So I tried running a Windows XP Pro disk, and it ended up hitting similar errors when i attempted to load windows setup by booting from the disk. I was able to boot Knoppix from a CD, however. I am not exactly sure what is causing this error, because the optical drive runs fine otherwise. It is a QSI CDRW/DVD SBW242U. All help is much appreciated!

A:Recovery Disk Error

Wondering if you have SATA drives installed? Might want to load the SCSI/RAID drivers for your sata drives first. You can do this by pressing F6 during the first blue screen that you see during setup.


3 more replies
Answer Match 54.18%


I have a Windows7(Home Premium) pre-installed Sony Vaio Nw20SF/S laptop in which i tried to create Recovery disks(2 DVD's)... using Vaio Recovery disk Software(Inbuit). It stopped(or hanged donno) in the middle while creating the 2nd DVD then that was cancelled, but a new partition with no FileSystem is created for about 9.3 GB when i look in the Computer Management tool present.

Now, i have two questions to ask...

1) Does Sony Vaio models with Windows 7 comes with Hidden Recovery Disk Partition(D:... something like that or not)???
2) What to do or how to make use of the 9.3GB partition present???

Please Help.
Thanks a lot in Advance...

A:Regarding Recovery disk and Recovery disk partitions in Sony Vaio NW series...

Help please.....

1 more replies
Answer Match 54.18%

Which to tackle first?
I download and ran HJT. I received an error popup indicated access to the Host file was denied. Error reads" For some reason your computer denied write access to the Host file. If any hijacked domains are in this file Hijack This may NOT be able to fix them" My problems began about 3 weeks ago with frequent blue screen restarts, then low disk space even though very little saved to drives. System is Acer laptop Extensa 4420. Running Vista with current updates. 170Gb HD and 2gb mem. I'll post HJT log in notepad format. If someone is available, let me know where to start the troubleshooting. Is it the Host file issue or do we begin with the disk space problem? I've run AVG, and Superantispyware only finding seemingly innocuous cookie threats nothing major. The folder separation in the screenshot and the low disk space began about 2 weeks ago.

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Answer Match 53.76%


I have tried to user "File history" to make backups of my files on D: (not of the "official" Windows libraries) to an USB HD. I'm on Windows 10, latest update (anniversary edition), 64 bits.

I know that the error messages appear only in the event logs of Windows and I look there for them.

First I had many errors because of too long paths (>259 characters). I spend hours to correct everything, so now it should be OK but the backup still crashes when I include some directories.

Error in the event log: 201, something like "Impossible to analyse the changes...". No other error. And nothing is backed up.

As this happens only when I include some directories, I suppose it has to do with specific files - but which ones? How can I find out which file causes the problem? Does "File History" save more detailed informations somewhere?


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Answer Match 53.76%

Well computer figured it out until 95% before the dreaded error code.From D:\preload\Base4.swmTo C:\rm\image\base4.swmSeems like a bunch of people have had this issue, any simple fixes? Doesn't seem like ordering new disks works and seems like HP feels like they've done there job once we get the disk.Computer started with a 1TB HDD and now it has a 480gb SSD. I did not save anything off the old HDD, so I'm starting fresh with the SSD.I also went from 8GB to 16GB of ram

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Answer Match 53.76%

So I did a silly thing,

I have a Hp Media Center Desktop computer with XP. My mom brought over new new laptop a ASUS Eee PC that she just got. I was hooking up the wireless router and grabbled the wrong disk to put in and put in her recovery disk by accident. I tried to push ESC but it would not let me so I shut it down.

Now when I start it up or attempt to .. it goes directly to a blank screen with 'Error 2' in the top corner. The only thing I can do from there is hit CTRL ALT DEL to get to the HP intro screen for a few seconds long enough to get into set up. it also gives me the option of pressing F10 to do a restore but it does nothing when I press it and then the screen just goes away back to Error 2.

I did a SMART hard drive test and it came up with no errors.

I have tons of files on that comp that I would not like to lose (the reason I was setting up the other comp to transfer and burn uh!



A:Error 2 - Wrong Recovery Disk - Help

11 more replies
Answer Match 53.76%

I have a Toshiba Satellite Series laptop with Windows Vista. I was trying to reinstall windows vista through the Recovery Disk but when i use the disk it gives me the error "Cannot Enumerate". I tried to go into specific files in the disk and click on individual setup files, still the problem exists. I have used this cd earlier and it had worked. I don't know what to do. Please help.

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Answer Match 53.34%

Tag on bottom of laptop states Windows 7 Home Prem OALast system installed and running successfully prior to being "fixed" by others was Windows 8.1 Professional (x64) (build 9600) "You must restart"That is last message I get after what appears to be a good install using the recovery DVDs. I have tried installs using only the 3 recovery discs and with those plus the Application and Driver Recovery disc.   Preceding that are notices received to restart the computer but I have no way to do that since pointing device non-existant.  I have attempted to turn off computer and turn it back on but after 5th installation attempt when I try power button I get flashings lights on the power and WiFi keys which leaves me no way to trun off computer but to unplug power cable and remove battery. Is clean install from DVD of Windows 8 or 8.1 possible?  I have valid prod# for Windows 8.1

View Solution.

A:DV5-2130us Recovery Fails Using HP System Recovery DVDs

Hi @John_Bandera,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with revocery Windows 8. I will be glad to help you. Yes, you can do a recovery to Windows 8. Here are some microsoft links to help.Create installation media for Windows 8.1Create a USB recovery drive Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below!  Thanks.

3 more replies
Answer Match 53.34%

The 500 GB Samsung Hard Drive on my HP Pavilion a6500f PC running on Windows Vista Home Premium (64-bit) crashed. I bought and installed a new 500 GB Western Digital Caviar Blue model WD5000AAKS hard drive on the PC. I ordered recovery disks from HP using the computer's serial number and confirmed that the Build ID on the recovery CDs and the sticker on my computer match. However when I attempt to recover the system Windows loads the recovery files and then I get the error:

"This PC is not supported by the system recovery discs. You will not be able to recover this system with these discs."

I have tried 2 sets of recovery discs from hp and get the same error. I have attempted to use the Cyberlink Recovery Disk Utility from hp but it fails. This Utility only supports Windows 7 per the hp page.

I would appreciate any help on how to move forward. I am new to this site so if I broke any rules please feel free to correct me. Thanks.


A:System Recovery Fails with hp Supplied Recovery Disks

How much did you pay for your recovery discs and is it refundable? If you the recovery disc costs more then $100, you would be better off purchasing a copy of Windows 7 which is far more stable and a less of a memory hog.

8 more replies
Answer Match 53.34%

I done a lot of reading on this topic but everything i try does not seem to help, now i found this really nice topic from HP to fix this problem. But the main problem is after i done what they said it did not look like i have anything to delete in the Recovery D, So i am not 100% so could someone tell me if there is anything that can be deleted in my recovery D i will show the Image of it.

Here is a link to photobucket showing the recovery D full. Vista/RecoveryDfull.jpg
And here is a link of what inside the recovery D as i look inside as it said from the HP link above. Vista/FilesinrecoveryD.jpg

Close up pic of the files here the link.
Now is there anyway to solve this problem ?

A:Error: Low Disk Space. You are running out of disk space on Recovery (D:) For Vista,

Hi and welcome

We could use a screen shot of the drive D partition but probably your backups are stored there and you can delete the oldest to free up some space. Make sure you have another before you delete it. That partition is tiny bTW 9 gigs is way too small to be effective.

Ken J

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Answer Match 53.34%

Hi Friends,
I got a new ext HDD 1.5TB segate I was able to copy everything except some of my MP3's. ( 175GB of them ) see error file path too long?????

is it because the files are 3-6folders deep?

thank you in advance


A:file COPY error... it worked going to the portable

Hello Carmine .

Try the "move to" option from the tutorial at the link below; I don't know if it'll work or not, it's worth a try; be sure to let us know how it sorts out.

Context Menu - Add Copy To Folder and Move To Folder

5 more replies
Answer Match 53.34%

My OS is WindowsXP Home edition. I purchased a CEnDyne DVD Recorder (replacing a HP CD Writer Plus) that came with Ahead Nero burning software. I removed the Adaptec and HP software before installing Nero. I have tried several times to copy my "C" drive to both a DVD-R and a CD-RW disk. Everything gows fine until the copy starts, when the first two liones proceed normally and then I get an error message that says, among other notes, "Joliet names of these fiiles (listed here in ISO-L3) are the same:"

I have searched the available manuals and User Guides and haven't been able to find any reference to this sistuation. Any help oout there??

Thanks - TEVBEV

A:Nero Express file copy error

6 more replies
Answer Match 53.34%

After 20 minutes of transfert files from my Toshiba canvio 1TB to Laptop HP pavilion (with WD blue 1TB)
the windows 8 hangs and the window says : Error 0x80070037
Instead with linux everything works fine, but when i return in windows 8 it does not recognize the files.
for repair corrupted files I have to use the error checking utility.
it is a problem of usb power supply ?
in any case this window 8 works really bad

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Answer Match 53.34%

I'm posting this cause maybe it could be helpful to anybody in the same situation that I was.

After events in my Z930, I decided to reinstall my Laptop to Out-Of-Box state. In my first time I was given an error, which I couldn't understand, so I did this in the second attempt:

1. Get in Bios and set the SATA CONTROL MODE to COMPATIBILITY
2. Erase all SSD, data, partitions, sectors...etc ALL

The second attempt was sucessful!

A:Got error using recovery disk to reinstall Windows 7

Usually if the problem is SATA option solution should not be BIOS option change but SATA driver load before Win7 installation starts. With enabled SATA option (not compatibility mode) the HDD will work properly and with full performance.

Your solution is just workaround and some kind of temporary solution.

1 more replies
Answer Match 53.34%

when i try to create a recovery disc using dvd this error occurs at the end " io device-error-(0x8007045d)".but i could create it without any problem on a usb stick?

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Answer Match 53.34%

I have an old Sony Vaio. It was running slower and slower and eventually would not boot. I was told the hard drive was dead. A new larger hard drive was installed and about 80% of my info was recovered. The system kept freezing when I tried to do just about anything. I downloaded all the files I wanted to CD's and decided I would use the recovery discs and start fresh. Just like it was when it came from the store, except with much more memory. I went from about 80g to 320g. The sytem goes through all of the disks, says that the recovery was successful, remove disk three hit any key to boot. Then I am back to square 1. Boot disk failure. I can't seem to get past this point to restart my PC. I am not a tech/rebuild type of person. I can get to the BIOS, but don't really understand what I am seeing. From all that I have read, I figure(but could be dead wrong) that is must be recongnizing my CD drive and my hard drive. Otherwise, how could system recovery be successful? Can anyone point me in any direction? Help is greatly appreciated.

A:Boot Disk Error after system recovery

Hi deluxe! "I can get to the BIOS, but don't really understand what I am seeing."

According to your skill level, I can mention a few things but doubt if you'd be able to do them! I mean, can you clear your cmos and format your hard drive?

13 more replies
Answer Match 53.34%

Hello, I have a Compaq Presario SR1150NX Desktop from 2005. Everything runs fine in it and we cleared out the dust not to long ago. But then one day I went to boot it up it said a critical system file was missing. I am confused at first. After spending a half hour creating a USB Disk only to find it didn' t work, I was then forced to use the Windows XP Recovery Console. Then after I fixed it it still didnt boot because it couldint find the file. But when I start the computer up it shows me that if I press F10 it boots into system Recovery mode. Ot booted and told me I could boot into windows xp system recovery. But in the middle of that, the computer overheats and shuts off. When I tried to turn it on again it gave me a Disk Error AND when I boot into recoervy, it just bluescreens. Now when I turn on the computer it does nothing. Is there anywhere where I could download a recoervy tool to get the hard drive open so we can get the data off of the drive and get a new drive? Or get a Windows Recovery Disk? Any Help is Apprecited!

A:Disk Error, Compaq Recovery Dead

> .. anywhere where I could download a recovery tool to get the hard drive open>  so we can get the data off of the drive and get a new drive? You're very fortunate that your Windows XP system, which has not had an Windows security-updates (and anti-virus updates) for the last 2.5 years was still running, since it is dependent on an 11-year-old disk-drive. Rather than "software", you need a piece of "hardware": Remove your disk-drive from your computer, connect it to this adapter, connect the AC power, and connect the adapter to a USB port on a Windows 10 computer that you have just purchased, to "modernize" your computing needs. Then, you might be able to copy all your files from your "antique" disk-drive onto the new computer. Remember to responsibly recycle all the parts from the old Windows XP system. 

1 more replies
Answer Match 53.34%

I have an Emachine ET1161-01 AMD Athlon LE1600 processor. I've tried installing the recovery disk. It goes all the way through the steps until the end where I get this error message:

ERROR:T:\ACER\Preload\Autorun\DRV\nVidia VGA MSI 9300GE 9500GS\nvcplui.ex_.[UncompressFile: (seq.90) -> file corrupted in block at offset 0648F7D6]

Could someone please tell me what this message means and what is the next step? Thanks in advance.

I'm asking this question about another computer.

A:Solved: Error message when using Recovery disk

12 more replies
Answer Match 53.34%

hey guys, so here is my SERIOUS issue...

I was using my computer one day, everything was fine. just got my internet back after having it off for about 2weeks...

im a dj and producer so i make alot of music and download alot of different stuff, and i guess i downloaded malware or something by mistake..

so i restart my computer one day and i get blue screen (bsod) error 0x0000024

so i start losing my mind, looking on my friends computer for a bunch of iso's and ways to fix this... i finally get my hands on a proper version of Windows XP Home Edition ISO. I burn the disc...

First, for some odd reason my boot cd dosnt bring me to the command prompt at all, it just starts "WINDOWS SET UP" gets through about have the drivers and then it gives me ANOTHER BLUE SCREEN ERROR!!! :( :(

this one is

ERROR: 0x0000007E
PCI.SYS address p7645ect,ect,

So now not only does my computer not boot in safe boot, it wont even work when i try to run it with the boot cd...

does anyone any idea how i can fix this ?? or why my boot cd wont give me the 3 options

- set up
- repair console
- quit


please help. i use my laptop to dj and i have a gig in 4 days and more in a week or so after that, more and more... so i need to fix this asap...

give me a shout on here, ill be up all night and day trying to fix this. thanks guys.

A:Windows Xp (he) Recovery Disk Error - pci.sys - (urgent)


19 more replies
Answer Match 53.34%

I get an error message stating that I have no disk space left on my recovery disk, the D drive,In "My Computer" Recovery(D:) shows a RED bar stating 5.63MB free of 9.99GB,how can I free up disk space in the recovery drive? and why is it getting full in the first place?Thanks in advance.

A:error message low recovery disk space

When you open the drive you can click on the 'view' option in the toolbar and go down to 'details'. You can also right click on an open space on the open page and choose VIEW--DETAILS.I imagine the legitimate files will all have the same date. You may be able to google the folder names and see if the hits correspond to their being for recovery.Oh, also check to see where your virtual memory swap file and temporary internet files (TIF) are stored. To change the location of the TIF files go to INTERNET OPTIONS--GENERAL--BROWSING HISTORY--SETTINGS.On my XP machine, to change the swap file location you'd go to SYSTEM PROPERTIES--ADVANCED--PERFORMANCE SETTINGS--ADVANCED--VIRTUAL MEMMORY CHANGE. It's probably the same for vista.If either of those are being stored on your D: drive then that's probably the reason you're getting the message.Both the swap file and TIF are hidden and won't show unless you enable the viewing of hidden files and folders.message edited by DAVEINCAPS

19 more replies
Answer Match 52.92%

hey ,
fixboot is not writing the boot sector properly from the windows xp recovery disk. it claims to but everytime i restart it says its missing the ntldr file right after POST.
chkdsk claims one or more unrecoverable problems.
any idea on what might securely replace that file?

system :
motherboard : gigabyte ga-m55sli s4
cpu: amd athlon 2.6ghz soc 755
hdd: WD 320gb
OS: xp sp3

A:Missing ntldr file from boot sector, fixboot not writing properly from recovery disk

You could copy the file over manually using the recovering console, a Linux Live CD or an XP PE CD. Sounds like there may be an issue with the hard drive that should be addressed first.

If there is something wrong with the HD, you need to copy the important data off before it gets any worse.

3 more replies
Answer Match 52.92%

Hi Guys, can you please help. I have been loosing data in MS word files- I get an error saying- @disk you are using has a media problem that prevent Word from using it. Unrecoverable disk error on file WRL3369.tmp.

Can somebody please help me in finding my data again. It is present in the recovered items but unreadable!

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Answer Match 52.92%

Running Windows 8.1 and File History was working OK for my computer, actually on two different computers worked just fine. (I never could get File History to work with Windows 8). Then suddenly this feature just up an quit. Got a little "red" flag in the Action Center. Using the control panel an "setting" up File History my system says that file history is turned off. I never did turn it off, it seems it just up an turned itself off. But here is the thing, I select my external drive to use for file history and the system says the service can not be started because its disabled or no enabled devices are associated. It "sees" the drive but will not enabled this drive. I have used various windows programs, such as system "turn" on file history. But there seems not to be anything that will fix file history. Been reading here on the forum for help...but it seems all the help is non specific to file history not working. AN also very technical, for a non technical user, on how to fix file history. I have yet to see a simple fix to "make" Windows 8.1 to again run file history.
Why is this SO DIFFICULT to use? It almost takes a computer expert with knowledge on programing to fix weird things like this. I would just like to point and click to backup the computer...but windows is now becoming NON-USER friendly to manage these types of things. Very frustrating.

A:File History fails to work and fails to see external drive

Well it has been some time since I posted this issue. So I see NO responses STILL. AN I still have not been able to use File History EVER. It just does not work....period. Widows 8.1.1 install did not even come close of fixing "file History" working again. All I get is: file history and the system says the service can not be started because its disabled or no enabled devices are associated. There is NO user answer anywhere to fix this. I click enable file history. An the above answer pops up every time. File History is crap as far as I am concerned.

5 more replies
Answer Match 52.92%

I recently restored my system to restore point set prior to a failed upgrade to W10 . The restore was "successful" but then... When I boot up, I get normal login but when I enter my password system tells me it is setting up my desktop??  Then it stalls in never never land. When I  boot in safe mode I get my normal desktop but not much works including networking. Most anything I try yields an explorer  error message that the file or resource cannot be found, etc.  Curiously I can open any PDF file with Acrobat and I can even browse and load  other PDF files on the hard disk from within acrobat. I ran boot log and in fact most of the the drivers other than sysroot... did not load. I tried all of the repair options provided by HP and microsoft without success.  So I decided to restore using a set of disks I dutifully prepared when I recently moved my system.  Unfortunately the restore from disk option cannot find the boot file on disk #1.  When I put the disk in another machine I see a normal set of foders including one named "Boot"??I REALLY want to get my system back to what I had when I exeuted  the restore to restore point!

A:System Restore issues Recovery from recovery disk set disk#1...

Be sure disc 1 is clean and no scratches and try again,

1 more replies
Answer Match 52.5%

is theres any to move the data off my book when i get a cyclic redundancy check error when I try to copy a file?
please help

A:How to I fix a cyclic redundancy check error when I try to copy a file?

10 more replies
Answer Match 52.5%

Okay, this is a problem I've had with other games in the past. I bought a copy of ArmA tried to install it and couldn't because of this error, however eventually it installed by ignoring the errors and I end up with a broken game. I know it's broken because there are missing textures, the team options not working, unable to install patch.

I've tried reinstalling several times, each time something different is broken. I replaced the copy, but this also led to a broken game although errors do not show up when installing. I tried using daemon tools to install but that doesn't work.

I would have thought that the dvd drive was ****ed but I've just tried to download and install the demo and it gave the same error.

Has anyone got ideas about what the problem is?

Vista x64
Intel(R) Core(TM)2 Duo CPU E4600 2.40GHz
ATI Radeon HD 4870 1GB

A:Installing problem: File copy error (CRC does not match)

CRC errors are related to integrity of the file in question. Make sure the game is not cracked version.

1 more replies
Answer Match 52.5%

Hi Folks

I have just bought my new PC with Windows 7 Home Premium and installed Windows Mail.

In trying to copy my Window Mail messages folder from my old computer, copying in onto an external hard drive, and I am unable to copy it then onto me new computer.

Temporarily I have changed the location of my Store folder to this hard drive and Windows Mail works and displays all of my saved messages

However, when I open Windows Mail I receive this error message

WinMail.exe ? Corrupt File
The file or directory J:\Backup\Windows Mail\Local folders\Imported Folder (1)\System ISP\Symantec\Symantec re c0c is corrupt and unreadable. Please run Chkdsk utility?

I have run the Chkdsk utility to no avail. So Tried to delete the file and received the Error 0x80070091

Please can somebody help me out?


A:Unable to delete/copy a file Error 0x80070091

Hi Jacqui and welcome to SF!
Try deleting the file in question in safe mode

Safe Mode


3 more replies
Answer Match 52.5%

I have a laptop that I am working on when I go into the Add/Remove programs I then go into windows compoonents and pick the ones I want to add. It then prompts me to insert the Windows XP 2 service pack CD. saying unable to copy files

The funny thing is I have the windows XP install files right on C\windows\I386.

This was bought with Windows XP SP2 Preloaded.

I also have tried another Windows XP SP2 CD with no success. As well I tried an original XP CD for grins with no help there either.

I have tried this as local admin/domain admin/user with admin rights, so I know its not a profile thing. I have tried multiple types of media and HDD and CD installs so I know its not location of the files.

Also this happened before it was joined to the domain so I know its not any domain specific setup I.E GPO's or anything of that nature.

Any other thoughts on why this is giving me this problem.

The file it won't copy changes depending on what I am trying to install from the windows components... but some of them are SNMPMIB.DL_ EVNTAGNT.DL_ among others.

A:Can't install Windows Components - File copy error.

I am having this same trouble, I used the start>>find to locate these files, they are there, but they have a weird looking icon, like maybe their file associations are lost, if anyone sees this, and has a clue, please help. My PC has a separate drive with recovery stuff on it, but the drive files on it must be compressed or coded so they cant be searched for individually, it just says "recovery" or ND-tree or soemthing like that, so that wont help, nor do I wish to do a restore, as the last time I did that, it overwrote a ton of stuff in My Documents and I lost stuff (and that was a restore, not a format), anyway, thanks in advance if anyone can solve this.

1 more replies
Answer Match 52.5%

I tried to recover my Acer Aspire V5 using the recovery disk I just paid $44.95 for.  When I got to the point where it says remove recovery disk and press ok to continue, I thought I was in the home stretch.  But instead, I received a "no bootable device -- insert boot disk and press any key error".  Can't figure out what to do.  I have no other disk for this computer.  Thought this receovery disk was supposed to be a one stop fix to restore my computer to its condition when I bought it.  Any help greatly appreciated.

Go to Solution.

A:Recovery disk error Aspire V5 - no bootable device...

Go to bios and change boot mode to legacy or uefi. Whichever it's not.

7 more replies
Answer Match 52.5%

Hello guys, my bitlocker drive stopped working it asked to be formatted which I did without knowing that formatting would make data recovery pretty hard. Anyway I have read several ways to attempt to recover the data and one seems to be the bitlockr recovery tool. I was able to find my recovery key in an external drive backup, but when I try to run the tool I get a message stating The output drive does not have enough disk space. Both drives (the problem one, and the new one I bought to be the output drive) are exactly the same brand, model and size. So how come I get this error?

It is a 1tb drive which windows "sees" as 931 Gb (as it normally does with any drive it read less that the "actual size")
it is asking for 953867 Mb which is what the windows disk management tool reads when I delete the volume and create a new one.
Is there a way to get the recovery tool to use this disk? or do I have to buy yet another one but bigger than 1tb???

Any help will be greatly appreciated!!!
Thanks in advance!!!

A:Bitlocker recovery tool error. Not enough disk space???

No one???

I read an old thread about the same issue and no one answered either is this an uncommon issue? Or no body uses bitlocker repair tool anymore?

Hope someone could help!

1 more replies
Answer Match 52.5%

Startup Repair says "bad hard disk" on my laptop (Toshiba Satellite L755).
Replacing the hard drive isn't a problem but I don't have the recovery discs. I don't want to have to buy a replacement set if I don't have to so I started looking up workarounds: I've tried a few different boot CDs but I'm unable to locate the .swm files with each of them. Any ideas or other possible solutions?
Thanks in advance.

A:Bad hard disk error on laptop, no recovery discs

Try here.

1 more replies
Answer Match 52.5%

I tried to recover my Acer Aspire V5 using the recovery disk I just paid $44.95 for.  When I got to the point where it says remove recovery disk and press ok to continue, I thought I was in the home stretch.  But instead, I received a "no bootable device -- insert boot disk and press any key error".  Can't figure out what to do.  I have no other disk for this computer.  Thought this receovery disk was supposed to be a one stop fix to restore my computer to its condition when I bought it.  Any help greatly appreciated.


Go to Solution.

A:Recovery disk error Aspire V5 - no bootable device...

Go to bios and change boot mode to legacy or uefi. Whichever it's not.

10 more replies
Answer Match 52.5%

My laptop has been experiencing the disk read error on startup. I called Sony (I have a Sony VAIO Laptop VPCF130FD) and they put me through all these steps including trying to boot up the recovery partition of the drive. Through the steps taken, they think that the OS is corrupt as the computer had been freezing before.

The only step that has taken effect is the reset default values of the BIOS. When the recovery partition is selected it hangs between the "Starting Windows" screen and the first recovery screen.

Sony wanted me to pay $60 for discs to be sent to my house, but I am building a gaming desktop PC so I thought I would just buy the OEM System Builder Win 7 Home Prem x64 and use that disc to install as I have the product key my laptop uses.

So I bought the disc today and booted my laptop off of it but like the recovery partition, it sits between the Start Windows screen and the first install screen.

I was wondering if anyone knows if there is anything I can do to fix this, all help would be appreciated!


FYI: The mouse pointer does appear on the screen during the hang between the screens. I can move the pointer around so I know that it is not frozen.

A:Disk read error/ Installer and recovery hanging

Does the HD register in BIOS setup? If so set SATA controller to AHCI to try install.

Boot the DVD, press Shift + F10 at first screen to open a Command Box, run Diskpart Clean Command.

Then follow these steps to Clean Reinstall - Factory OEM Windows 7.

If install continues to fail, post back at what stage inClean Install Windows 7 and any verbatim error messages

Remember not to use the retail OEM Product Key you bought as it will become locked to that mobo. You own the license which came with the laptopn for it's life, using the Product Key on COA sticker on bottom.

9 more replies
Answer Match 52.5%

One of the chief complains about Windows 7 was how much space an installation required. Microsoft notes that a 32-bit installation needs at least 16GB of storage while the 64-bit variant commands 20GB. While not a massive amount of space...

Read more

A:Windows 10 reclaims wasted disk space through system file compression, elimination of recovery image

I like it! It's astounding how quickly storage space goes by when using an SSD. I upgraded to 120GB after red-lining my old 60GB SSD, and am upgrading to a 240GB SSD since I red-lined my current drive. Every little bit counts.

13 more replies
Answer Match 52.5%

Guys, I cant complete succesfully my system recovery. Here is an event-by-event detail (I have a DV5 Pavilion): - I Complete Recovery (Recovery is complete message appears......."Once your system restarts and you finish the inital...")- I restart- CMD.exe window appears- Software Installation HP window appears- It restarts, black window with HP Logo, then Microsoft Corporation (windows starting)- "Please wait while Windows sets up your computer" (Black screen)- Please wait WHile Windows Continues setting up your computer (light blue screen)- Restarts again- black screen, mouse pointer, windows logo appears, start sound (Welcome Screen appears.....Vista Home Premium)- Windows setup window............."Windows is now setting up the following items:Pre-PININST (Check)Preinstall Software InstallerPre-PININST2Preinstall software Installer 2ndPost PININSTAC Power CheckingBurnBoot(All this with a HP on the back screen, with the grey completation bar)-Takes long time to complete the second task (Preinstall Software Installer).- Restarts (logging off, shutting down....)- Black screen, white pointer again- Windows "Welcome" screen againNow, when it is in the "Windows is now setting up the following items:- Pre-PININST2An Recovery Manager window appears saying that "The recovery attempt has failed. Please select one of the following buttons:Details or RetryWhen I hit details, it appears the following:- ChkErrBB.CMD: Detect some error during PININST-BBV.- ChKErrBB.CMD: Check C:... Read more

A:Recovery Manager Problem (Recovery fails)

I found away past it. Just close the window with the "X". Don't hit retry or it will just keep starting over. The box will appear a few more times during the process, but just keep hitting X and it should go through. Worked for me! I'm not sure if there are features or files missing because of the errors, but the system seems to work fine so far.

10 more replies