Tech Problem Aggregator



Recently, I changed a monitor from 2560x1440 to 2048x1920 and the X51 updated to Windows 10. Next, without any hardware changes, the XPS 8700 updated to Windows 10.
Aurora R1 is running Windows 7.x
Aurora R3 is running WIndows 7.x
What MS OS can the Aurora R1 support (2560x1440 display, updated GPU)
What MS OS can the Aurora R3 support (2560x1440 display)
Can either move to Windows 8.1.x? Or both?
Can either or both move to Windows 10.x?
What is significantly different between Win 8.1.x Pro and Win 10 Pro?

Thanks gurus!


First there is a free upgrade from Windows 7 OEM to Windows 10 Retail so there is absolutely zero point in purchasing a Windows 8.1 Retail license...
Windows 10 TH2 is essentially a fixed version of Windows 8.1 where Metro Apps work correctly as "Windows".
Almost any system shipped with Windows 7 can run Windows 10. As they are 2009 and 2011 models respectively Dell did not provide updated drivers for Windows 8.x or Windows 10 because they are all out of warranty. All the drivers should be inbuilt into Windows 10 TH2 or automatically obtained via Windows Update. Its advised to update your BIOS to the latest revision before proceeding.
A Clean Installation also in general performs better. See here for details:
Both systems likely have a legacy (non-UEFI) BIOS so take that into account when making the Bootable USB. Although you may want to look at the BIOS settings for the 2011 model to see if there is UEFI support.

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Answer Match 88.2%

Two months ago bought a Dell 8900 from Best Buy. After 20 days, it would not start, same with the next 8900 replacement... only fewer days. The first gameware as a replacement did not start at all. The Alienware Aurora worked beautifully for 3 days and then would not start. In the 8900's,,, got the blinking amber lights on the start button. Tech is coming to replace motherboard. What the heck is happening? Could it be the monitor... or the external hard drive or what? Come on Dell,,, what's up? I have a Dell XP Laptop as a back up using the same external hard ddrive.

A:Dell 8900, Gaming Computer, Dell Alienware Aurora

There is a power issue with the external hard drive.

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Answer Match 87.78%

My brother just gave his Alienware Aurora to my boyfriend and the computer won't turn on by the power button but it does turn on with the button in the back while my boyfriend is holding it but turns off immediately afterward.  It worked just fine when my brother had it so no clue what the trouble could be now.  Please help, thank you.
Alienware Aurora                                                                                                                                              ServiceTag:<ADMIN NOTE: Service tag removed per privacy policy>
Express Service Code: <ADMIN NOTE: Express service code removed per privacy policy>

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Answer Match 68.04%

Looking around the Alienware website I found this very strange:

The Area 51 base model starts at 800Euros more than the Aurora but seems to have a far poorer selection of processors, all i7, but no 2600. Of course you can get the 980 or 990x but that is an additional 800E! Otherwise the 960 (3.4 Ghz turbo) is the best option.
Whereas the Aurora desktop has the option of 2600 overclocked to 3.9 Ghz which is FAR cheaper than the above processors in the Area 51.

Of course the Area 51 has the infinitely better Core 2 Quads vs the Aurora Phenoms.
So which is ultimately better for gaming performance?? And why don't they have 2600 in the Area 51???

A:Alienware Aurora VS Area 51

Does anyone here have either of these desktops?

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Answer Match 68.04%

All considering would this be a good safe buy for an all-out yet relatively affordable gaming laptop?

A:Alienware Aurora m7700

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Answer Match 68.04%

I recently downloaded a game from steam (Fallen Earth) on my aurora r1 and I was able to play for about 6-12 hours with no issue then for no reason my computer froze keyboard and mouse was unresponsive, the sound looped, the game was froze on the monitor and i was unable to soft boot, i had to hold the power button down to shut it down.
I turned it back on after a bit, thinking it over heated i turned down the graphics on the game, and same freeze with 30 min to and hour of play time. shut it down again and started it back up this time it didnt pass its POST (power on self test) causing it to beep 4 times for the possible problem of a Ram read/write failure. after about 5 minutes it started like normal. yet it froze again.
Now its starting to freeze at the desktop level, and i dont know what to do. (I haven't changed a single thing with this computer and i treat it like my baby regular virus scans every other week and disk cleans)

right now im running it through a pre-boot system assessment. Ill post back with that info once its complete.
Update: It passed the system assessment

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 8
RAM: 6134 Mb
Graphics Card: ATI Radeon HD 5670, 1024 Mb
Hard Drives: C: Total - 468680 MB, Free - 313830 MB;
Motherboard: Alienware, 04VWF2
Antivirus: avast! Antivirus, ... Read more

A:Alienware aurora freeze

gonna try removing the ram one at a time till it stops freezing. (friends idea)
only reason im updating this is incase someone has a problem like this

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Answer Match 68.04%

Can you damage your system, especially the motherboard and electric capacitors if you leave this computer on for too long ? Dell told me so, but I have much doubts? Supposedly, I damaged my motherboard doing so.
Thank you very much for your input. So basically what Dell told me (I supposedly damaged my motherboard and some capacitors by leaving it on for too long for my specific hardware) is just wrong ?

A:(Redirected) Alienware Aurora R4 always on

Best to post this in the Alienware Owners Club Forum, here:

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Answer Match 68.04%

Hello.  I have 4 x 2 gig of ram but one of them is not working.  Win 7 shows 8 gig installed but only 4 available. 
How do I figure out which ones are good, and make sure its not the MB?
I would like to upgrade to 16gig but not sure which to get.
I'm guessing this should work.  Any thoughts?


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Answer Match 68.04%

Hi there,

I have recently bought a new PC and it has recently started to encounter a BSOD on almost a daily basis.

I have Windows 8, 64 bit.

I have attached a copy of the dump files that are produced. They seem to indicate a problem with storport.sys, hal.dll and ntoskrnl.exe.

I have tried to find solutions for this myself online but haven't succeeded.

If I you need any further information please let me know.

Thanks in advance


A:BSOD With Alienware Aurora R4

Dell has a special users helping users support forum just for Alienware customers. Have you tried that?

Alienware Club - Dell Community

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Answer Match 68.04%

I'm trying to install 2 nVidai NVS 810 cards onto a single Alienware Aurua R5 PC. If I just install 1 card everything works, no matter with PCI16e slot I install them in, top or bottom.
When I add the second card and boot the PC, it stops at the POST telling me it can't find any boot device and the keyboard stops working.

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Answer Match 68.04%

Hi there. I'm here on behalf of one of my good friends who purchased an Alienware desktop from Dell. He's owned it for almost four months now and he's been having trouble with it for the last month or so. I can't determine what's causing it myself and I don't want to take any drastic measures (like reformatting). Because of this, I don't really know where I should make this post, so sorry if it's in the wrong section.Basically, when he plays games like World of Warcraft, the visuals are rendered all messed up. Flickering, stretched, or missing geometry; the whole nine yards. Alt-tabbing also tends to make the game crash (and worse, which I'll explain below). Basically, the game performs perfectly, but it's all messed up looking and alt-tabbing is unstable.I've tried uninstalling the display drivers that came with the computer and installing the latest version (and yes I made sure I chose the correct model on Nvidia's website). I also made sure his operating system was up to date. None of that fixed it, and according to him it got somewhat worse after I updated his display drivers.But anyway, the worst part of all of this is that he's been forced to do a system restore twice within a couple of days. According to him, on both occasions, he alt-tabbed out of World of Warcraft and when he tried to alt-tab back in, the screen would go black and his monitor would say "Entering Power Save Mode" and basically it doesn'... Read more

A:Alienware Aurora "Blackscreening"

Try troubleshooting ... Open Control Panel, click in the search box, and type troubleshoot. Click the Troubleshooting link at the top of the search results

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Answer Match 67.2%

I tried doing the power drain thing, didn't work. The power button starts with a blue light, then goes to blinking yellow light. 3 times, then 6 times. Last night when it was working it said Alienware needed to do a bios update. I just shut off my monitor and let it do its thing over night. This morning I went to turn it on and I got the blinking lights.  For the price I paid for it I didn't expect problems to occur the day after I got it. I wonder if I should of just got a different computer in the first place.

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Answer Match 67.2%

I've been having strange problems, mainly since updating to Windows 10. Sometimes, I get no response to clicking on the Windows icon bottom left corner. Other times, it has a transparent background etc. I have also been randomly getting a BSOD with IRQL_NOT_LESS_OR_EQUAL error. A link to the dump file is here...

I am running BIOS A11, GTX690, 16GB ram, i7-4820K @ 3.7GHz. Can anyone who know how to interpret dump files point me in the right direction?


A:Issues with Alienware Aurora R4 Windows 10

You'll probably get a better response if you re-post this in the Alienware Club forum.

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Answer Match 67.2%

Running into an issue upgrading my system from 4x2Gb uDIMMS (2GB 1Rx8 PC2-12800U) that came with my system to a 4x8Gb kit. I purchased the Patriot Viper kit off of Amazon, and installed it today. The system will not boot when only the Patriot memory is installed (no beeps, just turns on with a blank screen), but it will boot with an old dimm installed in slot 1, and slots 2-4 populated with the patriot dimms. 
Here's the info on the DIMMs that I purchased:
Patriot Viper III Extreme Performance 32 GB 1600MHz (PC3 12800) DDR3 Memory Kit PV332G160C9QKBL

PC3-12800 (1600MHz)
Intel 6, 7 and 8 series
XMP 1.3 Certified

I've done a few searches, but most people I've seen with issues were installing memory with a higher clockrate. The motherboard model is 07jnh0 rev a00, and BIOS version is A11. Does anyone have any suggestions?

A:Alienware Aurora R4 Memory Upgrade

You'll probably get a better response if you repost this in the Alienware Club forum.

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Answer Match 67.2%

Ok, I don't know if anything can be done about this or not. I will go ahead and give you some background on my

system and situation. I purchased it around 10/26/06.

Prod. Order No.: 434115A
I. Identification
Customer Name: xxxxxxxxxxxxx
Customer Account No.: xxxxxxxxxxx

II. Configuration


Processor: 1
CPU_Name: AMD Turion(tm) 64 Mobile Technology ML-40

CPU_Manufacturer: AuthenticAMD

CPU_Caption: x86 Family 15 Model 36 Stepping 2

CPU_Version: Model 4, Stepping 2

CPU_ProcessorId: 078BFBFF00020F42

CPU_CurrentClockSpeed: 2211MHz

CPU_AddressWidth: 32Bits

CPU_DataWidth: 32Bits

CPU_SocketDesignation: CPU 1

Case Color: New Background

System Memory

Memory Module: 1
Mem_Capacity: 1024MB

Mem_BankLabel: DIMM #1

Mem_Type: DDR

Mem_Bandwidth: PC3200 (200 MHz)

Memory Module: 2
Mem_Capacity: 1024MB

Mem_BankLabel: DIMM #2

Mem_Type: DDR

Mem_Bandwidth: PC3200 (200 MHz)

BIOS Information

BIOS_Manufacturer: American Megatrends Inc.
BIOS_Name: Default System BIOS
BIOS_Version1: W830D315
BIOS_Version2: A M I - 4000626

Motherboard Information

MB_Manufacturer: alienware
MB_Product: Aurora m9700
MB_SerialNumber: W830DA AB040
MB_Version: AB040

Video Adapter

Video_Caption: NVIDIA GeForce Go 7900 GS
Video_AdapterRAM: 512MB

Hard Drive(s)

Disk_Model: FUJITSU MHV2060BH
... Read more

A:SLI problems on Alienware m9700 Aurora

Either one of the video cards is bad, or you motherboard may be defective as far as running in the SLI mode is concerned. Have you tried swapping the video cards to see if it is one card or one of the SLI motherboard sockets?

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Answer Match 66.36%

Recently Swapped out my old enermax PSU for a new one. Plugged everything back in. I inadvertenly disconnected a a twin wire two prong cable which connects to the hinge of the front door of the Tower. It is tied into the other connectors for the system pannel(20 pin) connector on the motherboard. However i do not know where it plugs in?

I would not normally care but the PC will not power up with the new PSU. All i am getting is the standby power LED on the motherboard to light up. I have connected the two fans to the same cables as the EZ_plug( which i just use a ordinary four prong connector). The DVD and CD-R drives use the same power cable. The HDD i have using a SATA power connector. Finally the floppy drive just uses a standard connector with nothing else on the other 12v connectors. The motherboard uses a ATX connector, EZ_plug and 24 pin connector.

I just realised i connedted the PSU up incorrectly. I used an EZ_plug with the ATX connection which i should not do with a Geforce 7800 GT on Asus A8N-SLI Deluxe(ez-plug should only be used with two cards?). I also forgot to connect the six prong connector on the video card. Would this earlier omission on my part have damaged the mobo? I rectified and still no change?

A:Strange Connector on Alienware Aurora Door

That 2-pin plug is probably 5 volts gonig to LEDs in the door. Carefully go over the motherboards manual and recheck all the power supply connections to it. If all else fails, take the system down to the bare minimum, no sound card, no video card and only one memory stick and see if it powers up. Try resetting the CMOS while you are at it

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Answer Match 66.36%

Greetings, my name is Kevin and I am here to seek some help from you tech experts here on tech support forum.

Here is my issue: I own an Alienware aurora desktop and it freezes when ever there is a little lag (this happens everyday, and I am force to shut down and restart the computer by using the button on the machine)

Here is a image of my computer spec:

What I have done in attempt to fix this issue:
[*] Defragment my hard drive (Control Panel > Administrative Tools)
[*] Free up disk space by deleting unnecessary Files (Control Panel > Performance Information and Tools)
[*] CCleaner (Used cleaner option and fixed all registry errors as well)
[*] Went through all my installed programs and uninstalled any programs that I don't need.
[*] Re-installed OS (Window7 home premium) once.
[*] Cleaned out all the dust surrounding the fan.

I no longer have warranty on this computer (cannot afford it), and I've had this computer for around 2 years, please help me fix this :( paid over $2000 for it.

A:Alienware Aurora (Win7) Freezing Issue

Any help?

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Answer Match 66.36%

From what I can understand I get the BSoD randomly and not because of a spesific program or game.
The computer is new so it shouldn't be hardware related, unless something came defect somehow.
The first weeks I didn't get any blue screens that I can rememeber so things should be working okey?
But the last weeks I've gotten the BSoD often, sometimes several times a day.

multiple_irp_complete_requests is the message that appears on the bluescreen and from my attempt at checking out a minidump file it points me to ntoskrnl.exe as the cause.
From searching around none of them gives me an answer to what I can do to solve my problem.

I tried to follow the instructions for posting here and I followed step 1, and then step 2..
Now this window that popped up just says Waiting for SystemInfo over and over and over..
Can't really do step 3 and 4 then?

I can add step 5 still.
5. Please provide answers for -
? OS - Vista/ Windows 7 ?
Windows 7 Professional.
? x86 (32-bit) or x64 ?
? What was original installed OS on system?
Windows 7 Professional
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
If the question is if it's pre-installed or purchased seperate and then installed, the answer is pre-installed.
? Age of system (hardware)
I got the computer in the end of november, 2011.
? Age of OS installation - have you re-installed the OS?
Same as above. Never re-installed, yet..

3... Read more

A:[SOLVED] 2 months old Alienware Aurora R3 getting the BSoD

Computers are not like cars. Getting a brand new manufactured PC has potential of croaking on day one of use as opposed to the same with a car, which is extremely unlikely. Most likely when dealing with instability in a new system, it's manufacturing defects in the hardware and installation that cause woes. Keep that in mind.

When I see multiple IRP requests, however, that's typically a driver bug. Turn on Driver Verifier, then any crashes you have provide us the minidumps (they are located in /Windows/Minidump). That should give us the information we need.

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Answer Match 66.36%

i have a old Alienware Aurora (2008) desktop laying around, I am soon building a custom computer with new technology (i5|ddr3|GTX etc.. but the new case im getting dosent have any led lights on it. I really love the sleek look of the new case although theirs no lights, now i know alienware (especially back in he day before dell owned them) uses a lot of proprietary parts that being the odd led system chip on the bottom of the case. but i know its a long shot but i was wondering if i could take the entire system out of there and re wire it in my new pc case?

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Answer Match 66.36%


For the last three days I've been searching all over the web for the drivers for my aurora 9700 , I'm begging to regret that I upgraded to vista 64, any driver information would be usefull since the lap top works more like a typewriter now...

Saludos desde Madrid

A:alienware aurora 9700 vista 64 drivers

Originally Posted by todossobran


For the last three days I've been searching all over the web for the drivers for my aurora 9700 , I'm begging to regret that I upgraded to vista 64, any driver information would be usefull since the lap top works more like a typewriter now...

Saludos desde Madrid

Welcome to the forums.

I'm pretty sure this thread can be of some to you.

Good luck! If you need further help, feel free to ask.

EDIT: I just noticed the links are broken. I'd suggest sending the Original Poster a Private Message, asking if he still has those available.

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Answer Match 66.36%

I own an older Aurora R3 with an upgraded gpu. The right side light, alienware logo light, bottom of case light all work, and display the colour properly. Though the left side where there is a removable side panel does not light up. A few months ago it did work, though now it doesnt. i've tried taking out and putting the side panel back in. Any help is appreciated

A:(Redirected) Alienware Aurora Light not working

Best to post this in the Alienware Owners Club Forum, here:

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Answer Match 66.36%

I'm trying to install a Sound Blaster Z on my R5, as I don't particularly care for the integrated sound card. What is the correct procedure for doing this (i.e. what do I need to disable, etc.)? I went into the BIOS, but I don't see anything about any integrated devices. My apologies if this has been asked before, but I've searched Google up and down, and I can't seem to get a straight answer anywhere. Any help would be appreciated. Thanks.

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Answer Match 66.36%

Hi, I'm looking to upgrade my computer's processor but I'm not sure wich processors are compatible with my motherboard. I leave the information from TSG SYsInfo down and also I uploaded some images with extra information that maybe could help. Also I had some Cores that I would like to know if they're compatible. Thanks for your responds.

* Core i7-860

* Core i5-760, 650, 540

* Core i3

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 16375 Mb
Graphics Card: NVIDIA GeForce GTX 650, -2048 Mb
Hard Drives: C: Total - 945108 MB, Free - 755286 MB; J: Total - 8717 MB, Free - 4020 MB;
Motherboard: Alienware, 0RV30W
Antivirus: Avira Desktop, Updated and Enabled


A:Solved: Upgrade an Alienware Aurora R2 processor

Here's a list of compatible processors:

The i7-860 would be the one to use from the ones you have listed.

2 more replies
Answer Match 66.36%

I have alienware aurora custom built pc

it keeps saying boot prority no medium

i have tried putting several boot discs in but it still says no medium :/

There is no OS on the hard drives i have been trying to install windows 7

does anyone no what to do ?

A:Alienware Aurora not reading recovery discs

Go into the BIOS and set the CD\ROM as first boot option. Save and boot from the Win7 DVD.

3 more replies
Answer Match 66.36%

in reinstalled windows 7 on my alienware aurora after a virus. after the install in put in the resources cd and installed all drivers. everything worked except i don't see my wireless card. i also went on dells website and got the latest drivers still nothing. my internet works fine with a cable plugged in but i don't see my wireless card. any ideas.

under device manager, network adapters it shows - realtek pcie gbe family controller. it also has one under other devices that says - 802.11 n WLAN. i tried automatically getting a driver for this one but it can't find one.

A:reinstalled windows 7 on alienware aurora and now i have no wireless.


try the drivers on this site (alienware's)

Alienware : The Ultimate Gaming Machine


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Answer Match 66.36%

I've recently been given a fresh in-box geforce gtx 650 ti boost graphics card.
I've already attempted to upgrade my card before and it didn't work, the computer refused to run with it no matter what I tried, so I'd just like to ask if anyone knows if it will work to put this card into my system?
and if not, why? and what can I try?

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Answer Match 66.36%

i have a Alienware Aurora-R3 and i took out the 2 gts 450s. and replaced it with a single MSI radeon R9 290. and it seams that it is running a bit hot. once it got up to 180F. all the fans are working. i wonder if its the case? i took the cover that was covering the video card and left the side off and it helped some. it went down to about 120F to140F. i was wonder if i can cut a hole in the side panel. and mount a fan there to blow out if that would help any?


A:Alienware Aurora-R3 case air flow question?

and this is the only place in the front that air is getting in. maybe i sgould try to open this up some how?


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Answer Match 66.36%


Recently I've been experiencing a BSOD in most of my PC sessions. It can happen almost randomly. It only seems to happen when an action is done. For example, I've been getting a BSOD from clicking a link, opening outlook and uninstalling Firefox. After resetting the PC, these functions work normally. Time taken for a BSOD to occur varies between half an hour to more than 2 hours (occasionally longer, sometimes going the whole day without any BSODs). System information is below and a system health report (and the Dxdiag system information) is in the attachments, along with the results from the "BSOD_Windows7_Vista_v2.64_jcgriff2_" application. Help would be greatly appreciated, thanks.

Operating System: Windows 7 Home Premium 64-bit (Came preinstalled with PC, was reinstalled after a factory format a few months ago)

System Manufacturer: Alienware

System Model: Aurora

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz

Memory: 3072MB RAM

Video Card: NVidia GeForce GTS 240 (correct me if this isn't the video card)

Power Supply: Unknown, but has never encountered any problems in the past.

Motherboard: Unknown, came with the PC.

Exact Model Number: Unknown, I don't know where on the PC it's located.

A:Constant, almost random BSODs on Alienware Aurora

Quick Note: The PC is about two (and a half?) years old, for nearly two years it ran everything perfectly. It could easily run graphics and RAM intensive games and perform at blisteringly high speed. However, after under two years of it being in action, it started freezing and rebooting itself for no real reason - but it only happened while steam (or many tabs in firefox) was open. After sending it off for repairs and getting a factory format, the PC was fine for a month and a half until it started crashing for the same reasons as before. After reinstalling the graphics driver and running a full antivirus scan it worked fine, but then (5 days ago) it started crashing when running games, steam or no. A couple days later all games seemed to work fine (though in one incident yesterday playing Unreal caused the PC to reboot itself and make bleeping noises, probably because a disc was in the drive, that hasn't happened again since) but now it's been brought to the problem I've been experiencing for about 3-4 days now.

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Answer Match 66.36%


I've got an Alienware Aurora R4 with Windows Home Premuim 64bit. A few days ago my computer started having BSOD issues, crashing and sometimes taking multiple tries to restart. I've not noticed anything consistant in what programmes were running when it happened. I tried a system restore to a few days before I noticed the issue, but it didn't have an effect. I could potentially go back further. Alienware Autopsy scans and self scans find nothing. The signature is always:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

I have attached a dmp. file

Attachment 325181

I am a fairly proficient, but not an expert by any means. If anyone has any advice or similar experiences I would greatly appreciate it. Let me know if I have to provide anything further too.

Many thanks for reading.

A:BSOD on Alienware Aurora R4 locale ID:2057

If you don't get help for the problem here, Dell has a special forum for Alienware owners. May get support there.
Alienware Club - Dell Community

4 more replies
Answer Match 66.36%

Hello everybody! I recently purchased an Alienware Aurora R5 from dell about a month ago. I just received the PC in the mail about 4 days ago so it is completely brand new. The first day I was using it, the computer randomly shutdown and restarted itself and I didn't think much of it at first just that it was possibly an update finishing or something like that.
Fast-forward a few days to now, I tried to install my Star Wars: The Old Republic game and when I went into the game and changed the settings to my PC's correct resolution and overall settings, the PC will randomly shut off and restart once again. I tried a few times and the same result occurs every time. My PC is more than able to handle that game and yet it does it no matter the settings.
Then I tried to run the Diagnostics Tool on this site and when I did, it got about 2-3 minutes in and then once again, the PC randomly shutdown and restarted itself. 
I am at a complete loss right now. I have absolutely no idea what is wrong with this PC and it has me worried since I just shelled out a decent amount of money to get it and it's not even a week old yet. The only things that have been downloaded to the computer is my Anti-virus software and a few driver updates. Any help or suggestions would be greatly appreciated because I am at a complete loss right now on what may be causing this issue. I'm starting to feel something is wrong on the inside and was defective before it even got to me, but I really... Read more

A:Alienware Aurora R5 Randomly Shutting Down and Restarting

Contact Dell Tech Support right away...

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Answer Match 65.94%

I followed the instructions from DELL-Chris M "Intel Chipset & Realtek HD Audio update & simple check" it lists an update, try to install and and get an "Unknown error"
this is the log for it I believe:
=== Verbose logging started: 10/3/2016  8:05:05  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\Mabel\Downloads\Intel Components\SetupChipset.exe ===MSI (c) (FC:6C) [08:05:05:903]: Resetting cached policy valuesMSI (c) (FC:6C) [08:05:05:903]: Machine policy value 'Debug' is 0MSI (c) (FC:6C) [08:05:05:903]: ******* RunEngine:           ******* Product: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi           ******* Action:            ******* CommandLine: **********MSI (c) (FC:6C) [08:05:05:903]: Client-side and UI is none or basic: Running entire install on the server.MSI (c) (FC:6C) [08:05:05:903]: Grabbed execution mutex.MSI (c) (FC:6C) [08:05:05:922]: Cloaking enabled.MSI (c) (FC:6C) [08:05:05:922]: Attempting to enable all disabled privileges before calling Install on ServerMSI (c) (FC:6C) [08:05:05:924]: Incrementing counter to disable shutdown. Counter after increment: 0MSI (s) (E0:80) [08:05:05:929]: Running installation inside multi-package transaction C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A4... Read more

A:(Redirected) Alienware Aurora R4 Intel chipset update

Best to post this in the Alienware Owners Club Forum, here:

1 more replies
Answer Match 65.94%

Hello everyone,
I would like to get two PNY GeForce GTX 1080 Founder Edition cards from Dell for my Alienware Aurora R4 but before I make the $1,200 plunge I have just a couple questions. Firstly, Would these cards even work in the Aurora R4? Secondly, would I have to get a new SLI bridge?
Here is my current system
Intel Core i7 4820K
16GB of RAM
Nvidia GeForce GTX 780 2-way SLI
500GB SSD Main + 1TB 7200 RPM HDD Storage
1500 Watt PSU

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Answer Match 65.94%

I just received my Alienware Aurora R5 earlier this week. I purchased a Samsung 950 Pro 512GB NVMe M.2 SSD and placed it into the M.2 slot.
After restart I could see the SSD in the BIOS and continued booting into the factory install on the 2TB HDD. There under Disk Management I could see the drive. I could create a volume and bring it online. I made it a GPT disk.
Boot to UEFI Flash drive and try to install Windows 10 and it gets to the last part (Finishing Up) and then throws an error ("Windows could not update the computer's boot configuration. Installation cannot proceed.")
Various things I've tried:
Disconnected the HDD so that the M.2 is the only disk. Result: Computer will not boot past the BIOS load screen. Alienware head and blue bar all the way full. Stops there permanently.
Set ATA Controller to AHCI. Result: Computer will not boot past the BIOS load screen. Alienware head and blue bar all the way full. Stops there permanently. At this point I have to completely remove the SSD to get back to a functioning boot.
Booted back to HDD and cloned it to the SSD using Paragon Migrate. Result: Clone is successful, however windows fails to boot to the SSD after selecting Windows Boot Manager Disk 1 entry under the UEFI boot menu. Try startup repair from Windows setup: (Fails). Tried Paragons rescue Utilities: Says they successfully repair the problems. Still won'[t boot to SSD.
BIOS is 1.0.4 brand new hardware can't get it to work.
Anyone know h... Read more

A:(Redirected) Alienware Aurora R5 Samsung 950 Pro 512GB NVMe M.2 SSD

Best to post this in the Alienware Owners Club Forum, here:

1 more replies
Answer Match 65.94%

Dear all,

the title says it all.. I'm experiencing a lot of BSODs when I start up my computer lately(occured since December).. So when I turn on my PC, after a few minutes the whole screen turns out like this: ImageShack? - Online Photo and Video Hosting and usually the computer shuts of.. Now today I was finally able to get a minidump which can be found in attachments..

My system info:

? Windows 7 ? x64 ? Original OS which was pre-installed
? I have the system since Februari 2010
? Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz ? ATi RADEON HD 5800 series (crossfire)
? Motherboard Information

MB_Manufacturer: Alienware
MB_Product: 04VWF2
MB_SerialNumber: ..CN697029BN0950.
MB_Version: A00
BIOS Information

BIOS_Manufacturer: Alienware
BIOS_Name: Network:MBA v11.0.14 Slot 0400
BIOS_Version1: A04
BIOS_Version2: ALWARE - 20091028

Thanks for having a look as I have little experience comming to these technical issues..

Kind regards,


A:BSOD when starting up Alienware Aurora ALX R3 desktop computer

Please upload a full report

To me that looks like it is video card related or PSU related. What kind of PSU do you have?

I would start off by removing any overclocks you may be running and also check the temps of your card(s).

You can do a video stress test to see if you get any artifacts or overheating
Video Card - Stress Test with Furmark - Windows 7 Forums
As for your BSOD. It doesn't really tell me much. Could be a couple things (memory, driver, video card)

After you run your video card stress test, I would like you to run a memory test
Memtest86 - Run for 7-8 passes -

Once that is complete enable driver verifier



Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 14:49:49.374 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:59.233
Probably caused by : ntkrnlmp.exe ( nt!NtSetInformationProcess+c2 )
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!NtSetInformationProcess+c2
BiosReleaseDate = 10/28/2009
SystemManufacturer = Alienware
SystemProductName = Aurora
CPUID: "Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz"
MaxSpeed: 2670
CurrentSpeed: 2673
?????????????... Read more

3 more replies
Answer Match 65.94%

Hey guys my computer blue screens just about everytime I use my webcam. I have unistalled and reinstalled the logitech software numorous times but still wont work properly. I don't know much about this computer, I bought it from a friend a while back. Are there any programs I can install to diagnose the problem?

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Answer Match 65.94%

Hello im swapping somthing for a Alienware Aurora M9700

Want to know if i can replace the graphics card if it is the problem and can somone give me a ebay link of somone selling one and is it easy to change?

it has a problems with graphics card causes as he said

wen he installs the graphics card it gets worse

lines of dots on screen
Heres an image


._AMD Turion64 ML-44 processor

._NVIDIA nForce4 SLI

._Two SODIMM sockets
._1GB DDR 400 Unbuffered Non-ECC memory
._Supports maximum memory capacity up to 2GB

._Dual NVIDIA GeForce Go 7900 GS 256MB (MXM)

60 gig Hitachi 7200rpm SATA HDD
._8x Dual-Layer DVD+/-RW

._17" WUXGA TFT LCD (native 1920 x 1200)

._Stereo speakers with integrated subwoofer
._Intel High-Definition Audio
External I/O Connectors
._1 x Power port
._1 x Lock jack
._1 x Ethernet port
._1 x Modem port
._1 x Headphone jack
._1 x Microphone jack
._1 x SPDIF jack
._1 x PCMCIA slot
._1 x TV-out port (S-Video)
._1 x TV-in port (S-Video)
._3 x USB 2.0/1.1 ports
._1 x VGA-out port
._1 x DVI-out port
._1 x 4-pin mini IEEE1394 port
._1 x Multimedia (MMC/SD/MS/MS Pro) Card Reader

Dimension and Weight
._1.85" x 15.65" x 11.75"
._Starting at 8.5 lbs.

Be helpful if somone can reply asap (planning on swapping sunday)


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Answer Match 65.94%

Hi! I currently have an Alienware Aurora R5 with 2 x 4GB 2133MHz RAM sticks and am really happy with it so far!
But I would like to add another 8GB 2133MHz stick to bring it up to 16GB, thing is, I'm not entirely sure if I can just slot another 8GB stick into the XMM3 slot and have it work,
partly because i couldnt find any documentation on what the voltages/timings/cas latency are on the 2 4gb ram sticks in the pc currently are, and I think those are important to upgrading ram,
And because of this thing i found in the online manual for the R5

Seems to say that there are only  5 configuration's I can have, is that set in stone or is it just what they've tested?

Thanks, Saucybagel

A:(Redirected) Small RAM upgrade question for Alienware Aurora R5

Best to post this in the Alienware Owners Club Forum, here:

1 more replies
Answer Match 65.94%

VICTORY IS MINE!!!!!!!!!!!!!

Alienware got you down? Those smarmy, mankey gits not supporting 64 bit software makin you feel like you've purchaced a $5000 paperweight?

No more worries my friend!! I too have pulled my hair out and resisted the urge to throw this bloody thing out a window.

I've managed to find all the drivers save the Web Cam driver and for you convienience (because I wished i could find something like this) i've packaged them all up in one little ball for you.

At the end of this post are four links to RAR files i've made for you. It contains all those pesky missing drivers.


The files are split up due to file size limitations put on me via the file host.

If you are not familiar with RAR files it's quite easy. Once you have downloaded all the RAR files... make sure they are all in the same directory! Double click on the file called "Alienware m9700 Vista x64 drivers.part1" and once WinRAR opens click "Extract to" then pick a folder and hit OK... Thats it.

Install the drivers as you normally would.

WinRAR is avaliable from RARlab

here are the links to the various files:

Part 1

Part 2

Part 3

Part 4

All I ask is that you share the wealth a little bit by telli... Read more

A:Alienware Aurora m9700 Drivers Problem Solved.

Cool! Thanks a lot man. I know how you feel ? I spent many, many hours trying to find working Vista x64 drivers for my m9700. Thanks to you, both speakers on my Alienware now work instead of just one!

Btw, did you manage to find a solution to that pesky BisonCam driver problem?

55 more replies
Answer Match 65.94%

I have an alienware Auora R4 I believe. I've had it for some time now, and I've recently encountered a problem since last night. I've had three crashes.
The first one was when I was playing Death To Spies. My game froze, audio stuttering, then I got a black screen and it stood there and eventually rebooted. When it auto-rebooted I got a "Internal Hard Disk Drive not Detected" error. I ran the ePSA diagnostic thing and it checked out fine, even on a full test.
My PC ends up rebooting super slow. Browsing the internet my PC crashes and hangs AGAIN, this time it just hangs and I have to reboot manually. No hard disk error this time.
When on steam and installing a payday 2 update while browsing the internet, only a few minutes ago today, my PC crashes again, same issue. I had sound off, but the screen went black and autorebooted. This time I got the "hard disk drive not detected" error again.
I was thinking it was possibly the hard drive, but have no idea. I've also had issues where my screen would go black, and when it comes back on, I'd get a "Display driver has stopped responding and successfully recovered" message in the disk tray. This seems to be happening more often.
My specs: Windows 7 64bit, i7 3820 processer quad core at 3.6 ghz.
Nvidia 560ti video card, 8gb ram. I ran the dell ePSA and Seagate tools, and they found nothing. Can someone help me fix this? I believe it might be hardware related but I have no idea. 
 ... Read more

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Answer Match 65.1%

Has anyone installed an m2 nvme SSD drive in an Aurora R4 via a m2 to pcie adapter and configured it to boot from it?
Hoping it is possible.


A:(Redirected) Alienware Aurora R4 Samsung 950 NVME m2 pcie adapter

Hmm.. I think it would have to be available in BIOS/UEFI and i'm not sure the R4 would have that.  I would post here in the Alienware community to double check.

2 more replies
Answer Match 65.1%

This is a older desktop, and when I was trying to install a USB bluetooth Kinivo BT 400 some how the Dell 655 Bluetooth Module popped up. I was told years ago from dell that this did not come w/ Bluetooth installed.

I called Kinivo support and said that probably my wireless card did have the Bluetooth built in.

Kinivo support suggested that I restart and hit the F2 key to get into the BIOS. I did that and am a loss where to find the Bluetooth to turn off.

I have used the Kinivo BT-400 for a few years no w/o a problem, but I just purchased a Bluetooth speaker and I must of did something wrong to get this 365 to show up and block my working Kinivo.

Hope I explained this so somebody would understand. I also was told by just disabling the 365 in the device manager would not turn it off

A:Alienware Aurora Win7 64bit (how do I turn off bluetooth in bios)

I looked at one Alienware Aurora on the Dell site. There is nothing in the BIOS, for that one that I looked at, for Bluetooth.
I would just disable it in the Device Manager.

Dell has a special support forum for Alienware users. You could also ask there. Be sure to state the specific Aurora model, as there are several.
Alienware Club - Dell Community

1 more replies
Answer Match 63%

I have an XPS 8700 desktop all stock bought a little over a year ago. Last night I turned it off when I went to bed. Today I turned it on and it will not go past the first dell loading screen. It freezes and I'm unable to press any buttons (F2, F12 etc) I put it a different hard drive to see if that was the problem but it still continued. HELP PLEASE??

A:Dell XPS 8700 Desktop, Freezes at dell loading screen unable to boot up.

Hi Mattmazz
Thanks for writing to us. 
Please disconnect all the connectors and then hold down the power button for 15 secs, now remove the memory modules and put them back one by one and observe for any changes. 
If possible please try another set of memory modules. If there is a separate graphics card, remove that as well and try the onboard. 

1 more replies
Answer Match 63%

Everytime i use the web site to update my drivers , it makes the SAME 3 recommendations for updates regardless if i just Downloaded them and installed them. They are:
1) Intel Z87 Chipset driver
2) XPS-8700 Chipset driver
3) AMD Radeon 6xxx/7xxx/8xxx/R9 Desktop Graphics Driver

Please advise.

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Answer Match 59.22%

Can anybody tell me what the is the fastest RAM supported on my XPS 8700?  Thanks.

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Answer Match 59.22%

EDIT: Rewritten for clarity
On Realtek ALC3861 Audio Driver (ver., A00) for Windows 10, there is no longer a button labeled "Show Meters" under Speakers/Headphones > Maxx Audio Pro in the bottom right corner (please see attached screenshot). This button in previous versions of the driver for Windows 7 opened a new window with sliders to balance front and back speakers in a surround sound setup.
What I did:
Updated my OS from 7 to 10 and updated the Realtek audio drivers accordingly - to the above mentioned version.
What I expected:
The "Show Meters" button would be present in the newest Realtek driver.
What really happened:
Upon upgrade to the newest driver, the "Show Meters" button disappeared.

I have reinstalled the newest driver multiple times with no avail and tried the driver from Windows 8.1 and the default driver from Realtek with worse affects (Dell Audio window is missing most elements/drop down options, etc)

If anyone would know how to address the issue, if this is intentional, or who to escalate this to, I would appreciate it.

A:Latest Version of Dell Audio is missing "Show Meters" button. (Windows 10, Dell XPS 8700)

I feel that I should be more observant. In Control Panel > Sound > Playback > Select the Realtek device > Properties > Levels there are the exact changes I need. I don't know why I didn't notice until now. Could explain why there was no "Show Meters" button in this release but I thought Windows 7 also had the same leveling and there was the leveling in Dell Audio as well.
I'm still going with a new sound card from Creative however, seen a super nice $70 one that looks awesome and seems to have features to match.

6 more replies
Answer Match 58.8%

Hello all!
I am looking at purchasing a new PC. I would like to be able to use 3 monitors for business (less so gaming) but do game on occasion. I need to be able to open Excel files with millions of rows of records without super long lag. Also have many windows and programs opened at once (used for business purposes)

This is a computer I'm looking at: Dell XPS 8700 and I can currently get it for $855 after coupon.
Below I will list the specs: (Any comments or help will be greatly appreciated)
XPS 8700
4th Generation IntelŽ Core? i7-4790 processor (8M Cache, up to 4.0 GHz)
Windows 8.1 (64Bit) English
12GB Dual Channel DDR3 1600MHz - 4 DIMMs
Dell KB213 Wired Multimedia Keyboard, US-English
Dell SRV Software 1703
1TB 7200 RPM SATA Hard Drive 6.0 Gb/s
XPS 8700, Black Chassis
Dell Laser Mouse
Tray load DVD Drive (Reads and Writes to DVD/CD)
Integrated 7.1 with WAVE MAXXAudio 4
No speakers (Speakers are required to hear audio from your system)
Dell Wireless 1703 802.11a/b/g/n, Bluetooth v4.0
US Power Cord
1 Year Enhanced Support
RDVD Structured in Addl SW
No Adobe Elements Software Requested Order
Non-EPA Ship Materials
Cyberlink Media Suite Essentials without Media
Document Reader Included
Dropbox, Digital Delivery, 20GB for 1 Year Promotion
Label Structured in Addl SW
CFI Not Included
Label Structured in Addl SW
No Office License Included
Addition... Read more

A:ISO Comments on this rig: Dell XPS 8700

What is the current computer u have now? As far as business it does not take that much of a computer, and a new video card for it might do for the running of multiple monitors.

9 more replies
Answer Match 58.8%

Been having trouble installing updates. They usually fail on startup and it reverts the changes. Now it won't start up and it says installing updates and please wait but it's been 4 days now. Can't seem to start it in the safe mode either. Any thoughts? Thks.

A:My Dell XPS 8700 won't start up.

What OS version?
have you run build-in diagnostics?
how good are your backups? ( if not good consider pulling the drive and backing up your data)

1 more replies
Answer Match 58.8%

Hi everyone, I am newbie here. Recently I need to upgrade my ram on XPS8700. And I went to Best Buy and bought a "PNY - 2-Pack 8GB PC3-12800 DDR3 DIMM Unbuffered Non-ECC Desktop Memory Kit". It does not work, computer can not power on with flashing orange lights.
So I went to Crucial website, it recommends me to use a DDR3L RAM. I saw all the DDR3Ls are for laptops. Could it be used in my desktop? And my current RAM is Hyundai. Could it be mixed with other brand like Crucial or Kingston?
My pc specs:
i7 4770
GTX 645
Dell Inc. 0KWVT8 mobo

A:Dell XPS 8700 RAM upgrade

Laptops first started using DDR3L which is why the market is flooded with it, however you just need to look for the desktop version for your computer.  If you go to crucial they should have an auto test that will detect the correct ram for your machine and give you the list of options you can pick from.  

1 more replies
Answer Match 58.8%

Good day everyone!
This is my first post to the forums, as I am a recent Dell convert - Dell monitors, a tower and speakers all make up my new workstation! One thing I wanted to do to improve performance from the get go was to use a solid state drive as a boot drive as well as some storage for some intensive games (like Flight Simulator) and for work. This is the drive I chose:;ie=UTF8&amp;qid=1473820312&amp;sr=1-1&amp;keywords=samsung+850+evo+500gb

I did not, however, do as the installation had recommended by connecting it to the USB port with a SATA to USB converter because I had forgotten to buy one, and decided to forego that step and just install it straight in the case, using one of the spare hookups for power for the HDDs and plugging in the SATA cable to the motherboard. The SATA cable I had no issue with, but the cord for the power supply may not be fully plugged in (I heard a click, but the cord is a little short).
I went to go clone the drive with the included Samsung Magician/Data Migration tool and all went well, it only took about 4 minutes to clone the OS (nothing else is installed yet basically). I was hoping that the changes would have turned the SSD into a hard drive/boot drive, but when I turned it back on, the OS was still booting from the old C: drive.
I went inside device manager and the SSD shows, but it's not being recogniz... Read more

A:Dell XPS 8700 not recognizing SSD

My suggestion. shutdown, unplug both power and SATA from your old HDD reboot and see if it works.
Assuming it does, we can sort out next steps to get your HDD setup as a data disk.
What version of Windoze? What BIOS version. It don't think either matter but it might help to answer the questions.

2 more replies
Answer Match 58.8%

I have varied the screen saver settings and find that the screen saver does not always come on, and if it does, it rarely ever triggers the computer to go into sleep mode as I desire it to.  It has gotten worse with the new windows 10 anniversary update.

Appreciate thoughts

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Answer Match 58.8%

My Machine, which is only about 6 months old, freezes up several times a day, for 20 to 30 seconds.  It is quite anoying.  The drive light comes on solid whilst the computer is frozen.

A:dell XPS 8700 freezing up

I would look in the windows event log, and run HDD diagnostics.
I would also back up anything that you might care about immediately.

2 more replies
Answer Match 58.8%

What are the possible cpu coolers that you can install on the mobo dell xps 8700 motherboard without any fancy ghetto mounting. Just as if it was a normal motherboard?


The XPS 8500, the precursor to the XPS 8700, has standard Socket 1155 spacing. Socket 1150 shares the spacing of the 1155, and thus I believe an aftermarket cooler should work.
A Cooler Master Vortex was a perfect fit on my XPS 8500 motherboard, and I assume the same would hold true for an XPS 8700. You will use optical drive-type screws to fasten the cooler to the board rather than the flimsy plastic push-pins.
Looking at an XPS 8700 mainboard on eBay, I can see a standard four-pin CPU fan header, just like that of the XPS 8500.

8 more replies
Answer Match 58.8%

I have varied the screen saver settings and find that the screen saver does not always come on, and if it does, it rarely ever triggers the computer to go into sleep mode as I desire it to.  It has gotten worse with the new windows 10 anniversary update.

Appreciate thoughts

More replies
Answer Match 58.8%

I'm considering installing an SSD on my desktop computer, and have read several places I need to set my BIOS to AHCI mode. I have no such mode listed in my BIOS. The only 2 options listed are LEGACY and UEFI. Is Legacy just Dell's description for AHCI? Can I just install using LEGACY? I can't seem to get any answers from the Dell forums. I'm using Windows 7 64 bit OS. I think the bios version is 8. If I use the LEGACY mode, will Trim still work? This will be a clone, not a fresh Windows install.

A:Installing SSD on Dell XPS 8700

Hi and welcome to SevenForums,
Nothing for ssd's is automatic in 7
If you get a Samsung ssd they have a utility that makes using an ssd easy though
It's called Samsung magician a separate download.

4 more replies
Answer Match 58.38%

Hello everyone,

I just purchased a new Alienware PC and it is just fantastic!

My only little problem is that I am having a weird issue I can't seem to find an answer for online.

When I boot my PC everything is working perfectly fine like it should. However whenever I access a website or program that makes the screen flash my mouse pointer dissapears. It will then reappear as little lines with no mouse pointer visible. It is a pain to navigate the computer this way until I go to a web page or program and the mouse pointer comes back.

Please let me know if there's anything I can do to correct this.

My setup is a Intel Core I7 930 QC (2.8 Ghz, 8MB Cache)

Windows 7 64 bit

Dual ATI Radeon HD 5670 with crossfire enabled.

The mouse that I am using is a Razer Deathadder and I connected to through HDMI to a 22inc Vizio 720P LCD television.

A:Mouse pointer issues with new Alienware Aurora Mouse

I'm not sure if this will help, go to your Mouse settings in Control Panel and turn on the "mouse trail" set it to the minimal that it will go to. Try and get the screen flash+mouse disappear to happen and see if it goes away.

This is however NOT a fix if it does work.. I use to play Battlefield 2 and half the time my mouse would disappear "behind the screen" as if there was no mouse there, but I could click things. Turning on the trail displayed the mouse but it was really aggravating and a little hard on the eyes..

Like I said it is not a fix. What do you mean though about a webpage/program that loads and makes the screen flash, like, it changes resolutions to accommodate for the program?

If it is that then I see this either being a video or monitor issue.. Maybe try changing the screen refresh rate, or the bit colour? I haven't had this issue in a long time so I can not play around with it to try.

One last thing you can try is, there is also a setting where the Mouse Pointer Trail is enabled that says to hide the mouse when you type, try disabling this and see if it helps? I doubt this will fix the issue but you never know.

3 more replies
Answer Match 57.96%

I have had BSOD's for over two weeks.
Sometimes happens while gaming, sometimes while surfing and rarely while watching videos.
Based on whocrashed it says the following, the Razer keyboard has been the problem after applying tutorial settings for Driver Verifier and which had been reset to normal settings.

Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 7/29/2015 6:44:54 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072915-19656-01.dmp
This was probably caused by the following module: rzpmgrk.sys (rzpmgrk+0x1430)
Bugcheck code: 0xC4 (0xF6, 0x4C, 0xFFFFE00010A31900, 0xFFFFF800049B9430)
file path: C:\Windows\system32\drivers\rzpmgrk.sys
product: RZPMGRK
company: Razer, Inc.
description: Razer Overlay Support
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver references a user-mode handle as kernel mode. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzpmgrk.sys (Razer Overlay Support, Razer, Inc.).

On Wed 7/29/2015 6:41:41 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072... Read more

A:BSOD mostly while playing (Dell XPS 8700)

Apologies for the delay, do you still need help with the BSOD's?

10 more replies
Answer Match 57.96%

Since I upgraded to W10, the Audio Service and internet connection both keep crashing. Randomly.

My computer is the only one hard-wired to the router. We have others and none loses their signal. I made sure to try wi-fi on and off, no difference. Tried a different cable.

The Audio service crashing is much more annoying. It happens every 15 minutes. Everytime, I can restart the service like if nothing happened.

I tried to update drivers, disable / uninstall every listing in the Audio controllers (device manager). I have NVIDIA, Realtek and Logitec Webcam 500 High Definition Audio.

Audio service keeps crashing, no matter what.

A:My Dell XPS 8700 2014 is driving me nut

So far the culprit is *tadam*; Microsoft Security Center.

Now disabled and back with Avast.

0 more replies
Answer Match 57.96%

I installed a Samsung ssd 850 evo on my 3 month old dell 8.1, it ran extremely fast , no issues at all.  I was so satisfied until the operating system crashed.  I tried to reinstall the hhd and I get this error 0xc0000225, computer needs to be repaired.  Computer will not let me do anything.   I did put the original hhd back in and it seems to run ok.  As before I cannot put the hhd in.   

A:Dell XPS 8700 crashing after install ssd

What did you use to install Windows 8.1?
Is this the same version as the original installed on the computer?

4 more replies
Answer Match 57.96%

Hi i am interested in buying a new desktop pc from Dell with these following specs:-

Dell XPS 8700 - €1350 inc VAT
Intel? Core™ i7-4790 Processor (3.6Ghz 8M Cache, up to 4.0 GHz)
16GB DDR3 1600MHz Dual Channel
2TB SATA 3 Hard Drive (7200rpm)
256GB SSD Drive
16X DVD-RW Optical Drive
4GB Nvidia GeForce GTX 745
Dell Wireless N1703 + Bluetooth 4.0
Dell Keyboard & Mouse
Windows 8.1 (64BIT)
Warranty 3 Years Parts & 1 Year Labour

What do you guys thing, is it really worth buying? i know the graphic card ain't much but the other specifications look quite good, Thanks.

A:Buying the Dell XPS 8700, Suggestions?

If or when you buy, make sure you order the Dell Recovery disk ('s).

6 more replies
Answer Match 57.96%

Hi everyone, I am newbie here. Recently I need to upgrade my ram on XPS8700. And I went to Best Buy and bought a "PNY - 2-Pack 8GB PC3-12800 DDR3 DIMM Unbuffered Non-ECC Desktop Memory Kit". It does not work, computer can not power on with flashing orange lights.
So I went to Crucial website, it recommends me to use a DDR3L RAM. I saw all the DDR3Ls are for laptops. Could it be used in my desktop? And my current RAM is Hyundai. Could it be mixed with other brand like Crucial or Kingston?
My pc specs:
i7 4770
GTX 645
Dell Inc. 0KWVT8 mobo

More replies
Answer Match 57.96%

Hi! After trying for a long time to install the Windows XP Professional x64 Edition with Service Pack 2, I finally got the installation to complete successfully. I was able to do this by "slipstreaming" the AHCI drivers into the XP installation directory and using nLite and burn the ISO to a CD. The installation completed fine with no issues. But now when I try to boot the computer for the first time I am getting the dreaded BSOD message quickly flash and then the computer restarts:
"A problem has been detect and Windows has been shut down to prevent damageto your computer.
If this is the first time you've seen this Stop error screen,restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installedhard drives or hard drive controllers. Check your hard driveto make sure it is properly configured and terminate.Run CHKDSK /F to check for hard drive corruption, and thenrestart your computer
Technical information:
*** STOP: 0x0000007B (0xF8975528, 0xc0000034, 0x00000000, 0x00000000)"
Attempting to boot the computer in safe mode gives the same message as well as starting Windows with Last Known Good Configuration. The BIOS settings I am using are Legacy as opposed to UEFI and it does not boot with SATA mode set to either RAID or AHCI. Is there anyone who has been successful in getting XP to run on a Dell XPS 8700 desktop that might be able to help me out? I looked ... Read more

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Answer Match 57.96%

I would like to find out how to replace the dell xps 8700 motherboard replacement.
Thank you.

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Answer Match 57.96%

I have a new Dell XPS 8700.  I had to reinstall the operating system and now the Network Controller and SM Bus Controllers need drivers.  In Device Manager, they appear with Yellow Triangles with Question Marks.  I have searched the net for drivers through Windows to no avail.  Any advice on how to clear this up?

A:Dell XPS 8700 Driving Me Nuts

Hi teacherdan,
It seems that the wireless and chipset drivers are missing. Click on this link -> type the service tag of the computer -> choose the operating system -> expand Chipset, download all the options listed. Then expand Network, download and install either Dell DW1703 or Intel 6235 WIFI driver.
Hope this helps.

4 more replies
Answer Match 57.54%

Am seeing a problem I haven't seen before. When I put the ATI HD 5770 card in the Dell XPS 8700 and reboot the computer to install the driver, I see a black, blank screen, no video. I know that the system is booting from the sounds, but no video. I've tried using both DVI ports on the back of the card, booting in safe mode, but just not seeing any video.

The only thing that I can think of to try is uninstalling the previous card that's being replaced, Nvidia GT 720, and booting with the new card installed. But I'm not sure that'll help, I just don't understand why I'm not getting basic, legacy video when I reboot the computer with the HD 5770 installed.

Any ideas?

A:Problem installing ATI HD 5770 on Dell XPS 8700

Hi Was your Original OS Windows 8? ...

It also seems possible that your Computer is not Compatible with some Graphics Cards ..
Have seen this with your Model and Xps 8500..
I am sure that you have checked that the card does work ...

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Answer Match 57.54%

I am thinking about purchasing the STRIX 1080 to upgrade from my STRIX 970. Does the card work with the motherboard that comes with the 8700? Will the card fit (it is 11.73 in)? Will I need a better power supply (I have a 600w PSU installed)? Has anyone tried installing this card into an 8700 before?

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Answer Match 57.54%

This is going to sound stupid/crazy/dumb/etc...but tonight, for the first time, I noticed a flashing white light on the front panel of my Dell XPS 8700...the light is next to the "Mini/MMC SD/RS/SDXC' slot...doesn't appear to have anything to do with putting an SD in. The light is sporadic, sometimes quickly flashing and then nothing..other times multiple flashes. My computer appears to be working fine.
I have searched all over the Dell site and can't find anything...I know on my laptop I have a flashing light next to the battery light..I have always assumed that is the processing light.
I feel like this something I should know; I just want to make sure that it is a normal thing.

A:What do the flashing lights mean on the front of the Dell XPS 8700?

Hi Troyj1972
Thanks for writing to us. 
Do you see a cylindrical icon beside the light, it indicates the hard drive. 
Which means there is a continuous access of data on the system which is indicated by the hard drive activity light. Even if you haven open any programs the HD activity will still blink as the windows is using few backend programs , drivers etc. 
The system is working normal, nothing to worry about. 

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Answer Match 57.54%

I've installed the gtx 1070 into the dell XPS 8700 and it work. Although it's a large card and some cords have a hard time reaching over the graphics card. Also the standard dell power supply won't work with the card since it needs 8 pins and the dell power supply only has a six pin connecter.

A:Dell XPS 8700 gtx 1070 confirmed to work.

you are the best

6 more replies
Answer Match 57.54%

I have two identical Dell XPS 8700 for my kids. They use mainly for steam games.

Both running the Windows 10 AU.

Today on one of them, by son said a message popped up and asked to stop a service and he clicked yes. Then all there was, was a gray screen and mouse pointer. He came and got me. The pointer would move but nothing else responded. So I did a power shut down. On reboot, the machine took around 40 seconds from seeing the dell logo to the sign on screen. This seemed very long. So I rebooted the other machine to see how long it takes, and it was only 3 seconds from the dell logo to the sign on screen.

I do not know if the long boot time has been going on or just started with this issue.

I ran sfc /scannow and it said no issues.

I remember in September 2015 ( a year ago) I had an issue with this machine where on power on, all I would get is the spinning dots at the Dell logo and it would not boot into windows. I even let it sit there for 24 hours and just spinning dots. I even tried new install of windows where the machine would let me install new windows, but after updates, the same thing happened with the spinning dots.

After a tons of troubleshooting, a dell tech recommended pulling the cmos battery. I did that and from then on it booted fine.

So since the long boot time did not seem right, I pulled the cmos battery again. waited 30 seconds, put it back in and booted into bios, change the clock (not sure if I had to but did), and then reboot and n... Read more

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Answer Match 57.54%

My PC went into a restore mode on its own after locking up.  It had been updated to Win10, but after the restore it was back to Win7.  Most of my files are there along with MS Ofiice and the related data files.  Missing are my email program (Mozilla) and files and my Quicken and files.  There are a number of locked files that return "access denied" when I try to open the file or directory.  I'm guessing everythign is there, just hidden.  i have not reinstalled Mozilla or Qbooks yet, just in case that buries the files deeper.
Someone suggested i reinstall Win10....MS said they would give me another install for free after the 7/29 deadline, but again, I want to see if I can recover my files.  There is no restore point to go back to since the Dell utility ran.  Any direction will be appreciated.

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Answer Match 57.54%

I am getting random BSODs with a brand new dell XPS 8700. I got my older SSD replaced through RMA assuming that could have been the cause and installed Windows 8 fresh install after getting the new dell. I've been having random BSODs on the computer, it will even happen when I'm not even using the computer and leave it on.

BSOD dump files attached.

? OS - Windows 8 64bit
? What was original installed OS on system? Windows 8 64bit
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Came-preinstalled, but I reinstalled it when installing brand new SSD
? Age of system (hardware) Less than 2 weeks
? Age of OS installation - have you re-installed the OS? Less than 2 weeks

? CPU: Intel i7
? Video Card: Nvidia GeForce GE GT625
? MotherBoard
? Power Supply - brand & wattage

? System Manufacturer: DELL
? Exact model number (if laptop, check label on bottom): XPS 8700

A:Brand New Dell XPS 8700 - Multiple BSODs

I have debugged the dumps and all seem to have the same error, I have done some research about your crashes and have found some possible causes:

1.) Incorrect BIOS Configuration
2.) Faulty RAM Module

The Fixes for these are as follows:
1.) Restore the BIOS Configuration
2.) Remove the faulty RAM.

Modifying BIOS/CMOS settings incorrectly can cause serious problems that may prevent your computer from booting properly. I cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. But it may be the only way to fix the BSOD's you are encountering.

If I was in your position I would try restoring the BIOS first, before trying to remove RAM. If you are ensure on how to restore the BIOS please look at this before trying: How can I reset CMOS or BIOS settings?

I wouldn't try the hard reset unless the normal defaults do not work. If neither work then try removing the RAM.

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Answer Match 57.54%

I just made a new Complete Factory Restore of my XPS 8700. I used an external WD My Passport drive. I cleaned and reformatted the drive before I started and the creation seems to have been successful.   I wasn't sure how much space it would take so I had this 500GB Passport available. The restore took about 10 GB. MY QUESTION IS : Can I store other folders/files on this drive and it won't mess up the restore function?RegardsJH


As far as I know yes, just keep your backup files/folders in a single folder in the root directory.  The restore program should ignore it since I believe its just a generic script that it runs.

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Answer Match 57.54%

Will there be a BIOS upgrade to allow the DELL XPS-8700 to work with the soon to be released nVidia GTX1070 and 1080 cards?

A:DELL XPS-8700 + nVidia GTX10x0 GPUs

If you have the current bios A10 or later yes.  Older systems will require a bios update.
The A10 bios is here and on the XPS 8700 page here.* Download/Save the file to the windows desktop* Before running A10, I would install the prior Bios in order* Disconnect any external hard drives, keys, printer, scanner, etc. You only want the USB mouse, USB keyboard, LAN, monitor connected* Run the executable from Windows* Allow the system to complete the installation and restart automatically. Do not force a restart or power off===============================
NEW thread started to discuss XPS 8700 Nvidia GTX video card upgradesPlace holder for new thread to discuss XPS 8700 AMD video card upgrades===============================
We and Nvidia are looking into the issue, but understand, we only "test/validate" those video cards in my list. Our warranty does not cover non-OEM video cards NOT on our list. Ultimately, it will be up to the XPS 8700 Team and our Legal Team to decide if Dell is going to allocate resources to fix an issue with non-validated, non-tested 3rd party hardware. All I can do is funnel the data to them. Below are the Dell validated/tested OEM video cards for the XPS 8700 and our 460w power supply =
8MXMJ Nvidia GeForce GTX750Ti P123N, 2GB, DVI-I/DVI-D/mHDMITC2P0 Nvidia GeForce GTX745 M302N, 4GB, DVI-I/DP/HDMI9YJWT Nvidia GeForce GT720 M211N, 1GB, VGA/DVI-D/HDMIFPDH3 Nvidia GeForce GTX660 D15P2-40 V2, 1.5GB, DVI-I/DVI-D/DP/H... Read more

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Answer Match 57.54%

What follows is the text of the initial message that I posted at the Dell Desktop Forum regarding this problem:
Running Windows 7 Professional 64 bit, Service Pack 1 on a Dell XPS 8700 Special Edition PC.  I am experiencing audio distortion/breakup & dropouts/skips when playing music from the computer through headphones or external speakers.  The problem occurs whether the source is iTunes, Windows Media or the optical drives.  The longer the listening time, the more frequent & severe the errors become.  When listening to ripped copies of the same music through an iPod connected directly to the audio system or headphones, no errors occur.  I have installed an ASUS Xonar U7 external sound card.  This seems to have improved the overall sound but it has not solved the distortion issue.  The relevant drivers appear to be up to date.  Any suggestions?  Thanks.
After a series of exchanges with Chris M, and performing actions suggested by him that included establishing that the Onboard Audio Controller was disabled & removal of the program REALTEK HIGH DEFINITION AUDIO DRIVER, Chris M's latest reply was:
I do not think that this is a computer hardware issue. The fact that both the Realtek and the 3rd party Xonar both have the issue points to the operating system resource allocation has the problem. You need to repost the issue on the Microsoft Operating System board to get their thoughts and opinions.
So, he... Read more

A:Audio distortion with Windows 7 Pro on a Dell XPS 8700 SE

Before you go getting a new hard drive, I also had this issue. There are two versions of Win 7, one includes drivers and one doesn´t. Try this: go into your device manager and scan down to find your Audio then look to see if there are any big yellow questions marks. These will be missing or out of date drivers. Update or install these drivers then see how you go. Control panel> sound> test. Good luck.

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Answer Match 57.54%

I have the Dell XPS 8700 Desktop with a 2TB drive.  If I will be doing some video editing with Adobe Premiere CC, should I store all my video files on the OS C: drive? Or, should I purchase an additional internal hard drive (i'm thinking a WD Black 7200 4TB drive) to work off of?

A:DELL XPS 8700 Desktop Video Editing

The extra hard drive will help, as it will eliminate contention between the OS and video editing.

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Answer Match 57.54%

I currently own a Dell 8700 XPS.  I am running Windows 7 Home premium.  It has an i7-4790 and it won't turbo boost.  I have checked the settings to make sure it is enabled.  When I run AIDA64 Extreme, it ramps up to 3.59 but won't push past that.  The temperatures are all good, I believe the highest it gets is 72 degrees C on one core with and average of 68 degrees C for the the processor.  I only run the test for 10 minutes.  I recently updated the bios from the Dell Support page and it is running version A11.
I also downloaded and ran Intel's processor diagnostic and it passed.  Dell's CPU scan didn't detect any errors either.
Any suggestions?

A:Need some help with Dell 8700 XPS i7-4790 - won't turbo boost

Can we double check your cpu clock measurements?
What are you using to measure core processor speeds?
I suggest HWiNFO64 as it shows per-core clock and current/min/max
Another good tool is Intel XTU.

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Answer Match 57.54%

Easy strait forward upgrade, NO PSU upgrade required, size of the card makes it easy to install, scores better than GTX 980 with less power consumption. Just make sure you clean uninstall the previous card download the driver form Evga for the new one and your done. 10-15 min upgrade.
I don't game so I cant day how well it does but I will be using this for video editing so i will post updates if needed. Here is a bench-test I've done:

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Answer Match 57.54%

Could someone give me some specific links, perferalby on amazon, to the RAM i'd need to upgrade my current machine Dell XPS 8700 X8700-3312BLK Desktp, which has 16 in 4 slots (of course) to 32?
I'd like to do it as cheap as possible.

A:Which 32 RAM upgrade for Dell XPS 8700 X8700-3312BLK

Could someone give me some specific links, perferalby on amazon, to the RAM i'd need to upgrade my current machine Dell XPS 8700 X8700-3312BLK Desktp, which has 16 in 4 slots (of course) to 32?
I'd like to do it as cheap as possible.

3 more replies
Answer Match 56.7%

I recently tried upgrading my RAM to the full 32 GB capacity.
When i did this my PC would randomly crash with a power failure - not a BSD - a power failure.
This leads me to believe that either my PSU is failing or my Motherboard is failing. Most likey the PSU IMHO.
So, if i wanted to upgrade the PSU for a future/potential graphics card upgrade what watt PSU can i put in here?

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Answer Match 56.7%

Six months ago, I installed Windows 10 from an update.  My computer had been using the 8.1 operating system.  For some reason, everything went haywire a couple of weeks ago, and I went to recovery and reset the computer to default factory settings.  It took quite a while for this to complete.

However, after I did this, I had several updates that had to be completed, and I did this.  Then the Windows 10 update logo appeared on the bottom of my screen, and I tried to update to Windows 10 from 8.1.

I am unable to do this now.  I get an error message that "We couldn't update the system reserved partitions."

When I contacted Windows Support, they said that sometimes after updating to Windows 10 and then refreshing, the next update wouldn't work well. 

What can I do to get Windows 10 back on my computer.  I am so used to it, and I really like it.  I am old and cannot do really difficult tasks, but I can do some. 

Thanks. for your help.

A:Windows 10 failed to install on Dell 8700 Desktop

How to Create A Bootable Windows 10 USB Drive:

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Answer Match 56.7%

Suddenly my Dell XPS 8700 has slowed to a crawl even though I have 8 GB of memory which worked just fine.

I was wondering if anyone knew of any apps I could run to diagnose the problem?

I'd also like to explore upgrading this unit as well.


My specs are below:

Windows 7 Professional (x64) Service Pack 1 (build 7601)
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)
3.40 gigahertz Intel Core i7-4770
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)
240.35 Gigabytes Usable Hard Drive Capacity
1471.15 Gigabytes Hard Drive Free Space
AMD Radeon HD 7570 [Display adapter]

HL-DT-ST DVD+-RW GHA2N SCSI CdRom Device [Optical drive]

CF/MD Card [Hard drive] -- drive 3
INTEL SSDSC2BW240A4 [Hard drive] (240.06 GB) -- drive 0, s/n BTDA33330B2C2403GN, rev DC32,SMART Status: Healthy
MS/Pro/Duo Card [Hard drive] -- drive 6
SD/mini-MMC/RS Card [Hard drive] -- drive 5
SM/xD Card [Hard drive] -- drive 4
ST1000DM003-1CH162 [Hard drive] (1000.20 GB) -- drive 2, s/n Z1D2XKXG, rev CC44, SMART Status: Healthy
ST1000DM003-1CH162 [Hard drive] (1000.20 GB) -- drive 1, s/n W1D20SPN, rev CC47, SMART Status: Healthy

Board: Dell Inc. 0KWVT8 A00
Bus Clock: 100 megahertz

A:Dell XPS 8700 slowing to crawl with Low Memory warnings

You have a high end CPU and 8GB of RAM. You should NOT be having slowness issues, tbh.

Have you checked that the HSF is free if dirt dust and debris? Have you checked the CPU temps while under load?

Open msconfig and post everything under the STARTUP tab.

2 more replies
Answer Match 56.7%

Hi I want to upgrade my Dell 8700 with this video card:

GTX 970 GAMING 4G Geforce GTX 970 Graphic Card

I have the stock PSU that came with the PC, I believe it is only 460 W
I have also have added an addition 3TB Hard Drive to the PC as well

Will my current PSU suffice? or do i need to upgrade my PSU as well? If so, any recommendations?


A:PSU Sufficient for Video Card Upgrade Dell 8700

I do think you will need another power supply. It has been reported that it is better to buy a power supply with a depth of around 5.9". Retail power supplies added to replace the Dell OEM 460w power supply =Seasonic X650 Gold 650wCorsair AX760 ATX 750w

3 more replies
Answer Match 56.28%

Hello ?

Not sure if I am right at this place?

I bought a Dell XPS8700 desktop in late 2014. I started out with Win 8.0 Home. From the very beginning, I had BSOD crashes. I updated to Win 8.1 Home, Win 8.1 Pro and now to Win 10 Pro, hoping that the problem will disappear with a newer OS. However, I still have those crashes (very annoying when working on important documents!). My drivers are up to date and the computer is free of viruses etc.

As far as I have found, this problem might be related to the PCASp60 and/or NIDS6 driver/key. However, there is no PCASp60 driver on my computer (and apparently not needed based on various sources, which I either cannot confirm or not confirm). If I delete one or both keys in the registry, there are still crashes, though. The system error message is always the same:

?The PCASp60 NIDS Protocol Driver services failed to start due to the following error: The system cannot find the file specified.?.

I did some more research and found that these drivers seem to be related to the Realtek PCI onboard LAN unit. But even if I disable the LAN in the BIOS and delete all Realtek drivers in System/MyDevices, the error still exists and my computer crashes.

I am wondering if this is a general problem/unresolvable error of this computer or if it can be resolved..?

I am close to exchanging the motherboard or even switching back to HP computers (which always worked very well for me in the past 15 years).

Thanks in advance for any comments an... Read more

A:Dell XPS 8700, PCASp60, NIDS6 & multiple BSOD crashes per day

Please read BSOD Posting Instructions & How to upload files

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Answer Match 56.28%

I bought a Dell XPS 8700 last Aug ('15) for $999 from Costco online. We had problems almost immediately with the PC not powering up (at all). but since it occasionally worked, we waited too long to actually return the PC to Costco (beyond 90 days). We also did not install the PC until Nov '15 because we bought 5 PC's at once and it took time to install them all.
We called tech support and after four hours of getting the run around and "trouble-shooting" via phone with Dell's non-English speaking tech support staff, they finally agreed to send out a technician. Technician replaced power supply and on/off button. We thought it was fixed but no. We didn't really call Dale back because we never had time to spend another three or four hours on the phone and schedule another technician just way too time-consuming for us to do that and run a business so instead we suffered a long barely using the computer and using other computers that were working fine instead.
Fast-forward the clock today May 30, 2016. The computer is still under warranty till August 2016 I call Dell and explain the situation, and that we've already unsuccessfully had a field technician trying to fix the problem and they were unable to do so. I respectfully ask that they send a replacement computer as we didn't have the time to spend another 2 1/2 days troubleshooting with their phone tech-support team, and also field technicians they declined, stating that I should've cal... Read more

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Answer Match 56.28%

I've had this ongoing problem where my optical drive will not burn anything because it rejects all discs telling me they are unwritable.
What troubleshooting steps can I take to fix this issue or discover which piece of the puzzle is failing?
I'm running Win 7 Pro.
The optical drive is:
ST1000DM ST1000DM003-1CH1
Driver provider: Microsoft
Driver version: 6.1.7601.19133
Driver date : 6/21/2006

A:Dell XPS 8700 Optical drive rejecting ALL discs for burning

Forgot to add..
the Optical drive is

3 more replies
Answer Match 56.28%

On one machine, Dell I8700 Facebook app AND Facebook messenger fail on 14393.10 despite reboot, reinstall of Win 10 and apps.

A:Facebook app on Win 10 Anniversary Update opens/closes on Dell 8700

Originally Posted by Windows Central Question On one machine, Dell I8700 Facebook app AND Facebook messenger fail on 14393.10 despite reboot, reinstall of Win 10 and apps. this is most likely an issue with facebook apps as many have reported multiple issues with the apps. Keep checking for updates for the apps
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

1 more replies
Answer Match 55.44%

I am trying to reinstall Windows 8.1 Pro on my XPS 8700 and install all the hardware drivers from the Dell support website again.
However, when I try to install the latest Dell Wireless 1703 (Version, A01), the Dell Update Package (DUP) fails, and shows the below log.
[03/25/15 15:38:37] Update Package Execution Started[03/25/15 15:38:37] Original command line: "D:\Downloads\XPS 8700 Drivers\XPS-8700_Network_Driver_K19V9_WN32_10.0.0.301_A01.EXE" [03/25/15 15:38:37] DUP Framework EXE Version:[03/25/15 15:38:37] DUP Release: K19V9A01[03/25/15 15:38:37] Intializing framework...[03/25/15 15:38:37] logo.png[03/25/15 15:38:39] User Command: attended[03/25/15 15:38:39] DUP Capabilities Value: 39845887 (0x25FFFFF)[03/25/15 15:38:39] DUP Vendor Software Version:[03/25/15 15:38:39] Local System/Model Compatible with this Package? Yes[03/25/15 15:38:39] Local System OS Version:[03/25/15 15:38:39] OS Compatible with this Package? Yes[03/25/15 15:38:39] Local System OS Language: EN[03/25/15 15:38:39] Language Compatible with this Package? Yes[03/25/15 15:38:39] Identified Behavior : attended[03/25/15 15:38:39] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Network_Driver_K19V9_WN32_10.0.0.301_A01\DUPD1F9.tmp[03/25/15 15:38:39] Translated Command Line : Setup_MUP.exe /LOG"C:\Prog... Read more

A:[XPS 8700] Problems Installing Dell Wireless 1703 Driver Version, A01

Try this driver:

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Answer Match 55.44%

I can see from the forums that this issue is occurring often with many users. Thus far, I cannot see a fix, despite extensive reading on the subject, without recourse to a new graphics card and PSU. Is it not about time that Dell owned up to this and issued new cards or at least gave the information required to solve the problem? This was a high cost, high end purchase direct from Dell and I need a solution. Please help.

Thank you


A:Dell XPS 8700 with AMD Radeon R9 270 - random black screens and shut downs

*Which* 8700 system did you buy?
The system that you bought was *fine* for how it was delivered and "spec'ed" for.
The system that you bought was *not* designed to allow the user to do "any type of upgrade" they wanted.
For *most* XPS 8700 systems, an MD Radeon R9 270 is far past what the system was spec'ed for.
Dell offers *many* *options* in building systems. :-)

You can't get a "high-end" desktop, and expect it to be able to be used like a hard-core gaming or graphics workstation.
From what I saw, the MD Radeon R9 270 requires a "big" power supply.

Since that advanced graphics card also generates a lot of heat, the *system* has to be designed to allow for that extra heat.

For the XPS 8900, Dell has their "extreme" series.
That's what's *required* for advanced graphics cards, *unless other mods are done to the system*.
For one, I strongly suggest a heat-sink upgrade along with a bigger power supply.

[on Soapbox] :)
Imho, if people want an gaming system, then Dell sells gaming systems. :-)
***If people want to upgrade a desktop, the it's 110% up to the user to do the required mods. And, realize that you loose your Dell warranty, and Dell support may not be able to help with any system problems. Dell support knows the systems that Dell sells. They can't know, or support, the trillions of com... Read more

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Answer Match 55.44%

I recently installed a SSD hard drive on my new Dell XPS8700 and installed a fresh copy of Windows 8 using the OS disc provided by dell. After completing hours worth of windows updates and driver updates, i go into bios and switch back to UEFI mode only to get a bios error when booting.

The error message that displays is:

No boot device available. Strike the f1 key to reboot, f2 to run the setup utility.
Sata 0: Installed
Sata 1: Installed
Sata 2: Installed
Sata 3: None
Sata 4: None
Msata: None

I booted into the Windows 8 OS Disc and formatted the second hard drive and about 3-4 partitions it had using the "repair disc" tools provided in the OS Installation options. Also formatted while in windows 8 as a simple drive in NTFS with a drive letter.

I found something else on the internet that mentions using bootrec.exe tool. I've tried the scanos, fixmbr, and fixboot options; even though it says it completed successfully, it did nothing whatsoever. The /scanos detects no installation.

I'm still getting the error and the only way around it is switching to legacy mode. Does anyone know a way to fix this issue without having to reinstall the OS in UEFI mode?

A:Issue loading in UEFI mode after setting up Windows 8 on SSD on Dell XPS 8700

I ended up reinstalling Windows 8 from the disc. Apparently with Dell, when booting off the OS disc in UEFI mode, the dell logo appears and it pretty much freezes there for a few minutes til it loads Windows 8 installation process. This, I accidentally found out after having to get off the computer right when the dell logo appeared on my screen after selecting option to load off boot disc. Figures. None of the dell techs told me it would take a few minutes either. Either ways, I'm going to run hardware tests afterwards to make sure there is nothing wrong with any of my parts after windows update is complete.

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Answer Match 55.02%

I have two identical Dell XPS 8700 for my kids. I got them around May 2015.  They use them mainly for steam games and Office 2016.Both running the Windows 10 AU.Today on one of them, by son said a message popped up and asked to stop a service and he clicked yes. Then all there was, was a gray screen and mouse pointer. He came and got me. The pointer would move but nothing else responded. So I did a power shut down. On reboot, the machine took around 40 seconds from seeing the dell logo to the sign on screen. This seemed very long. So I rebooted the other machine to see how long it takes, and it was only 3 seconds from the dell logo to the sign on screen. I do not know if the long boot time has been going on or just started with this issue.I ran sfc /scannow and it said no issues.I remember in September 2015 ( a year ago) I had an issue with this machine where on power on, all I would get is the spinning dots at the Dell logo and it would not boot into windows. I even let it sit there for 24 hours and just spinning dots. I even tried new install of windows where the machine would let me install new windows, but after updates, the same thing happened with the spinning dots.After a tons of troubleshooting, a dell tech recommended pulling the cmos battery. I did that and from then on it booted fine.So since the long boot time did not seem right, I pulled the cmos battery again. waited 30 seconds, put it back in and booted into bios, change the clock (not sure if I had t... Read more

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Answer Match 53.76%

why are alienwares so overpriced? how is an alienware with the same specs as a dell xps better and more expensive?

A:Alienware vs. Dell

Alienware actually makes sure all your parts will give you great performance.
Dell has this habit of saying "Intel inside" with a 3.0 ghz CPU and 512mb of RAM.
Then you buy the system and find out you can't upgrade anything in it and you bought a 3ghz Celeron with 512mb of PC133 RAM.
If your buying a DELL, look very closely at whats in it. There is almost always a huge bottleneck in the system that they expect you to overlook.

Alienware will always put great parts in their system, do a system burn in and then ship it. I have heard their Customer support is a little lacking though.

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Answer Match 53.76%

should I buy a dell xps or a alienware system....... please post if u have any comments...... THANK YOU

A:dell or alienware

cant really say because i always build my own systems from scratch it adds to the excitement and thrill of worrying if everything will work great when it is finished plus it gives me a better understanding of the bios settings

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