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Dell XPS 8900 System Desktop Computer "freezes and hangups".

Q: Dell XPS 8900 System Desktop Computer "freezes and hangups".

I purchased a Dell XPS 8900 Desktop recently with Windows 7 Professional OP System pre loaded. The first thing I did was to make a list of the list of all system components, the date and version of each. Next I went to Dell's Web Site, enter the computer tag number, and created a list of all Dell updates for this computer. Then I downloaded and installed all component updates except the BIOS update which was the same version however there was no date listed for it.
I have experienced hang ups and freezes from the beginning of using this computer and I continue to have the same freezes and hang ups. With the number of complaints of the same problem regardless of operating system you would think Dell Management and sales would recognize that there is a legitimate problem with this computer and assign their engineers to research the problem and issue either a recall or a fix to XPS 8900 users. I am a long time computer professional with over 45 years in the IT community. I have always trusted Dell and recommended their products to family and friends as well as contacts in the IT community and prospective buyers. Dell can either acknowledge the problem with this product and take appropriate corrective action or they can ignore the problem which will not go away but the buyers of Dell products will when the word gets out. I no longer feel comfortable buying or recommending Dell computers to or for anyone.

A: Dell XPS 8900 System Desktop Computer "freezes and hangups".

cessnapilot231
I'm an IT person as well. I'm seriously thinking of shifting my loyalty to another brand like HP. This is outrageous that they are basically ignoring the issue, ignoring my emails and basically saying 'oh well' in the phone calls.

Go over to the HP forums if you think that it is any better over there. Lenovo also has their forums. Then tell me it is all roses over "there".

16 more replies
Answer Match 100.38%

I've heard it is good to defragment your hard drive, especially for the flight simming that I use my machine for.
But my machine has a SSD for caching fed by a regular hard drive - and the normal defrag utility won't let you at this "hidden" traditional drive.
Is there a way to safely defrag my actual behind the scenes hard drive?
Thanks,
Steve

A:How do I "Defrag" my Hard Drive - Dell XPS 8900?

Don't worry about it. The cache SSD is small and used only to store files that Windows needs in a hurry or when memory (RAM) gets full.
Probably gets rewritten frequently, so unlikely to affect performance, even if it ever got fragmented.
If it ain't broke, don't break it!

1 more replies
Answer Match 100.38%

Deckard's System Scanner v20071014.68
Run by NICK on 2008-07-04 13:41:10
Computer is in Normal Mode.
--------------------------------------------------------------------------------

Total Physical Memory: 510 MiB (512 MiB recommended).


-- HijackThis (run as NICK.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:43:16 PM, on 7/4/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Intel\Mod... Read more

A:"SLOW System Startup....Constant Hangups" - HijackThis Log

BUMP.

1 more replies
Answer Match 97.44%

Hello. Two days ago my brother plugged in his mp3 player into the computer and all of a sudden it froze. So I turned it off. When I turned it back on the dreaded BSOD was there saying "BAD_SYSTEM_CONFIG_INFO" and the bottom said, "Stop: 0x00000074" and some other codes within brackets.. I tried safemode and everything else on that black screen you get when you press f12, MULTIPLE TIMES. None of it has worked.

After that, I went on some other website where I learned I could get into my computer through the dell operating system recovery cd. So, I tried and it did not work. yes, I already went into the BIOS menu and made sure CDROM was first before inserting the cd. When I restart, the blue recovery cd window should be there but it isn't!!

What should I do now!? If I can't get into my computer, is there any way I can atleast save all my files (pictures, music, etc)? I do not want to lose them all. This has never happened to my computer before. It always runs smoothly and quickly. I am so frustrated, please help me! If you need any additional information in order to help, please say so and I will give it to you!!
 

A:Dell desktop BSOD Stop: 0x00000074 "bad system config info"

This means there is an error in your registry. This corruption could be due to a failing harddrive or possible infection. You need to ask your brother just what is it he has on that MP3 player.

Also, do not use registry fixers. We have found they cause a ton of issues and rarely fix the registry.
 

20 more replies
Answer Match 94.08%

Good Morning,

I would like to introduce myself. I am new to the forum. Should I address an issue inappropriately, kindly alert me.

Most recently, I have experienced multiple PC issues. Recently, I performed a System Recovery and encountered the following ?

1. Cannot perform a SYSTEM RESTORE. The message is: ?Restoration Incomplete. Your computer cannot be restored."

2. When I booted up this morning, and DID NOT HAVE A DESKTOP.
The screen was blank ? no Icons.

3. The items below are APPEARING IN MY TEMP FOLDER, and are located at: C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp:

........a. 415303181927525125.tmp
......... plus similar numbers.

........b. IswTmp
........c. msohtmlclip1
........d. msohtmlclip

I delete the above items through safe mode but they re-appear.
** I am MOST CONCERNED ABOUT Items 1 & 2.

SYSTEM SPECIFICATION:

? (DESKTOP PC) Windows XP
? (SP3) HP Compaq Presario 061 - Media Center Edition,
? AMD Athlon (m) 64 Processor / (X 86-Based PC - 32-bit package)
? MOTHERBOARD Chipset - ATI RADEON XPRESS 200 CHIPSET
? Version 5.1 / 2600 Build Processor

** If someone would give me some feedback, I would appreciate it tremendously.
** THANKS IN ADVANCE.

Kind regards,
AJ

A:NO DESKTOP after booting up … & SYSTEM RESTORE "Incomplete" … & "Strange" Temp Files

Usually when the machine has a "blank" desktop, the boot/startup process has been interupted or is frozen to before Explorer is launched.

You can launch Explorer manually be navigating C:\Windows and double-clicking "Explorer".

If successful, do the following:

Start>Run>(type) "msconfig" and turn off all non-MS services and all startups.

Then, Start>Run>(type) "cmd", and at the command prompt type "chkdsk /f" and schedule a chkdsk to run on next reboot.

Reboot system and report results.

3 more replies
Answer Match 92.4%

Originally, I had problems with a memory conflict between my scanner and Hurricane Boot Rocket. I uninstalled the Hurricane program, and now every time I click on "My Computer", "Find files or folders" or try to type a web address in the line at the top of Internet Explorer, the system hangs and freezes. I do not experience this problem in safe mode. Can anybody give me any suggestions?
 

A:System freezes when I click on "My Computer"

I'm sorry you had to learn about Hurricane
I think it's the biggest piece of ----
out there.

I know there are certain problems or corrupt
files that can cause some of this.
But since this doesn't happen in safe-mode.
I'd suggest hitting
Alt-ctrl then tap delete and see what is running in normal mode
then do the same in safe-mode.

there might be some leftover junk
such as a *.vxd
or something loading in the
Run or load in the
Win.ini

It has been awhile since my experience
with this program but I remember it
loading somewhere.
And having an option to not load it.
But if you uninstalled before disabling
you might have to look for it.

My guess right now would be the win.ini
file.

TheGorx http://www.geocities.com/thegorx/Windows/index.htm
 

1 more replies
Answer Match 89.46%

Hi,
What cable do I need to connect my old E228WFP Dell 22" monitor to my new XPS 8900 PC?  The monitor has 15 & 24 pin female connections and the PC has HDMI and DisplayPort connections connection.  And one 24 pin female connection for which I'm not sure the purpose.  Excuse my ignorance...
Thanks...

A:Connecting old E228WFP Dell 22" monitor to new XPS 8900

An HDMI-to-DVI cable?

1 more replies
Answer Match 89.04%

Which one should I do? I originally wanted to just do "Return computer to factory condition" but Theog just suggested "Use A System Image Created Earlier." I have no idea what to do. So confusing!

A:"Return computer to factory condition" or "Use A System Image Crea..."

Hello M4TE and welcome to Seven Forums. Sorry for the delay in responding but I just came across your question.

Most newer manufactured computers have a hidden recovery partition on the hard drive. The manufacturer provides specific instructions on how to access that partition in case you want to restore your machine to the exact condition it was in when it left the factory. That means you'd have to go through the time consuming process of cleaning out factory bloatware (like free trials of programs you'll never need), installing programs you do need, updating everything, creating your personal settings, etc. Here is a general idea of how to access the hidden recovery partition.

HP Recovery From Partition

Let's say it took you a day or two to set up your machine to your liking using the hidden recovery partition. A System Image is like a snapshot of your entire hard drive. It will include everything from the operating system to all your programs, files, photos, music, all updates ... everything. Most folks keep it on a separate external hard drive. Let's say a week later you get a virus or your machine crashes for some reason. You can use that System Image to return your machine to the exact condition it was in when you made the image. Usually takes about 30 minutes or so and you're back in business. It's a lot faster and more convenient to only worry about a week of updates compared to probably months with the hidden recovery partition. The newer a System Image is the... Read more

1 more replies
Answer Match 88.62%

I recently noticed that I no longer have a "My Computer" icon or a "My Documents" icon on my desktop. I tried to restore by right clicking on desktop, clicking Properties, clicking Desktop tab, and clicking Customize desktop. The problem is once there, both the my computer and my documents are greyed and can't be selected. I'm clueless as to how they disappeared although I was also missing the calculator and the recycle bin. Fortunately, I've found a way to get those back but I'm at a loss as to resolving the missing my computer and my documents icons.

All help will be most gratefully appreciated.

Thanks.
 

A:Lost "My Computer" and "My Documents" icons from desktop

Try a System Restore point.
 

3 more replies
Answer Match 88.62%

Hello, nice peoples that provide so many fixes to make Windows suck less.

I've been looking for hours, but the terms are so general I can't find anything. When I open up Windows Explorer, the "Computer", my profile folder, and the Recycle Bin all appear under "Desktop". Which makes finding things a pain in the butt.

Is there any way to set those items as their own icons, outside of Desktop, and remove them from under Desktop? Basically, I want to see this:

-Computer
└C:\
└Folder
└Folder
└...
└D:\

-Desktop
└Folder
└...

-senselocke
└Downloads
└Favorites
└...

-Recycle Bin


I know you guys have found a ton of tweaks for Windows 7, but this one has bugged me for a while now. Has anyone found a way to get something sort of like that?

A:Move "Computer" and "[username]" out from under Desktop in Explorer?

Hello Senselocke,

You could use the tutorial below to add the User Folder (ex: senselocke) as a separate group in the navigation pane.User Folder - Add or Remove from Navigation Pane
You could use the tutorial below to add the Recycle Bin as a separate group in the navigation pane.Recycle Bin - Add or Remove from Navigation Pane
You might also see if unchecking the Show all folders option in the navigation pane may help get you closer.

Hope this helps some,
Shawn

3 more replies
Answer Match 86.52%

After last night i have re-turn on my computer about five minutes ago............ i see on "My Computer" i have a new "strange" system drive named F: (C and D it's my HD... E it's dvd burner) whit label "SYSTEM" and i have tryed to access and result inaccessible.
The size it's about 100MB and 47,2 it's be filled but i can see what's inside and i don't have idea what's is that............. i thinks it's possible there's sometighs like a "hidden" partition but i don't even idea because now it's appears on "My Computer".
Yesterday and last night (before i go to sleep and turn off this same pc) there's no listed here................
If it's necessary i can post some pics.... or info about it... apparently there's a FAT32 partition.........

*EDIT*
I can add this info about this:
i have opened the diskmgmt.msc and here i can't see nothings about this newest drive F:.... look at here:
And here the the disk manager.. no F: appears:

A:Strange "SYSTEM" drive has been appears on "My Computer". What's it's?

See:

what is F System directory that suddenly appears in Windows 10

1 more replies
Answer Match 86.1%

Hai guys. i don't know much about computer and i need help.

so when i tried to start my laptop this morning it freezes at the windows logo. and when i tried the second time now it has this "attempting repairs" loop , and it kept looping, it doesnt do anything. it just loop. i did search the internet for information , it appears that i need the installation disk. this laptop was a gift , when i first got it there were no installation disk. and when i run the diagnostic test , the hard disk test result was fail. could the problem be the hard disk?

is there any way i could access my laptop? or maybe anyway to format??

please help !!
and sorry for the bad english.
thanks
 

A:Solved: Dell Inspiron Windows 8 freezes at "attempting repair" loop

You need to replace the hard drive. The one it has is already defective.
 

3 more replies
Answer Match 84.42%

Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi
redbook

PLEASE HELP




OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;
Motherboard: Dell Inc., 0FF049, , .HWPLLB1.CN1296167S5169.
Antivirus: McAfee VirusScan, Updated: Yes, On-Demand Scanner: Disable
 

A:Solved: Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE

6 more replies
Answer Match 84.42%

I double-click and get "search" instead of "open"--only when I click a disk, like Hard Drive C: or Floppy A: or CD F: and so on.

It didn't used to do this, so I must've inadvertently changed some setting somewhere, but darned if I can find it now.

Any ideas?
 

A:Solved: On the "my computer" list, I double-click on disks and get "search" instead of "open"

12 more replies
Answer Match 83.58%

Hi--

I'm new here...and desperate! I ordered an Insipron 570 desktop from Dell Outlet last week. It was delivered today, and has randomly restarted itself at least five times since then. I called tech support and all they offered was to help me do a system restore. But if it's happening the first time I touched the computer, I don't think that's the issue. Plus I couldn't really understand the guy, as he was talking too fast, with too thick an accent for my abilities.

I (think I've) attached the dmp files for the crashes, and I hope someone can help me figure out what they mean! This is my first Windows machine in 5 years, and I don't want to regret it too soon!

Thanks,
Sara

A:BSOD multiple times on "new" Dell Outlet Inspiron Desktop

Defective hardware is the cause, most probably a failing RAM or GPU
Stop 0x124 - what it means and what to try

RAM - Test with Memtest86+
Do some system stability checks with OCCT
http://downloads.guru3d.com/OCCT-(OverClock-Checking-Tool)-3.0.0-download-1880.html

Code:
BugCheck 124, {0, fffffa80045f2038, 0, 0}

Probably caused by : hardware

8 more replies
Answer Match 83.58%

Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi
redbook

PLEASE HELP
 

A:Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE HELP)

**(DONT KNOW IF THIS WILL HELP..)***

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;
 

2 more replies
Answer Match 83.58%

I recently came across a "corrupted" laptop (love how people call things to do with computers corrupted when they can't figure out how to fix it) to fix, it's a Dell Latitude D630 with windows xp home installed.

When i got it, booting up to windows would result in blue screen error after windows xp loading screen 100% of the time in normal mode, and would hang on mup.sys in safe mode (left it booting into safemode for about 6-7hours while i slept at mup.sys and never loaded past it). I decided to do a repair install, got through it all perfectly fine, entered the product key from the sticker on the bottom, worked fine. Booted up again, got past the xp screen to login screen and got the message "this copy of windows must be activated with microsoft before you can log on" can choose "Ok" or "Close" i believe, basically yes or no.. reguardless of what i click, it loads into windows to the desktop, and does not load anything else. ctrl+alt+del doesn't bring up taskmanager. in safemode everything works how it should, msconfig running processes are all normal, nothing out of the ordinary, as well as in services, closed everything except critical processes/services, made a new user as well and logged into that account, get the same activation message and loads to desktop with no icons and still no ctrl+alt+del/start menu/icons/any keyboard shortcut, however windows security center popped up on new account saying there was no anti-virus (woo... Read more

A:[SOLVED] Desktop won't load on dell laptop after "windows must be activated" event

should also include that after repair install loading back into windows after 3rd reboot when it's finished it would get to the windows xp loading screen and hang there without ever loading windows, but once i shutdown and turned it back on it would load fine. (fine meaning it would get to the login screen and just not work anymore)

1 more replies
Answer Match 83.58%

Whenever I start-up my computer and access my storage HDD (D: Drive), it freezes up my entire desktop for about 15 seconds. After the desktop unfreezes everything goes back to normal. (While the desktop is frozen my taskbar and every program is responsive. Just the shortcuts, programs & right clicking on desktop stops in it's tracks.) After the initial 15 seconds of freezing I can access the HDD without any problems or stalling. Freezing starts back up after I shutdown and start back up, log out and log back in, or restarting the computer.

This has been an ongoing issue for at least a month now and it's really agitating . I have tried moving the HDD to every SATA port; Tried updating HDD Driver through Device Manager; Went into Advanced Power Options and went to "Hard Disk -> Turn off hard disk after -> Never"; Also went into BIOS and looked to see if any options would resolve the problem. I use two Kingston HyperX SSD's in RAID0 for my OS (C: Drive), which is Windows 8.1 64-bit. Here's the run down of my computer components:

HDD: Seagate ST31000528AS SCSI 1TB for storage
CPU: AMD FX-8150 (Stock Clocked @ 3900.70 MHz)
Motherboard: Sabertooth 990FX R2.0
GPU: Two 7970's Crossfire'd (Both Stock Clocked @ 925 MHz)
RAM: 16GB
PSU: 1200 Watts
BIOS: 2301

Any advice or insight would be greatly appreciated.

P.S. My HDD doesn't seem to be failing as it never slows down - except for the first 15 seconds I access the drive. I defrag it every two weeks.

A:Desktop freezes up when accessing "D:" Drive

You might need to run SeaTools for Windows | Seagate to check possible errors and SMART info of your drive.

1 more replies
Answer Match 82.74%

For the past few weeks I've been having this strange issue with my computer. I would be doing something like browsing the internet or playing a game. Then I would go to access some media files such as music or video's on my media drive and my computer would start acting up. The symptoms I would get is the sound would buzz and scratch, the screen would freeze and stutter, and repeat this every few seconds until my hard drive fails and loses connection all-together.

Then I would have to restart my computer to get my drive back and POST displays that BOOTMGR is missing. I would have to go into BIOS to reset the Boot Order to get my system to boot up and I would get my media drive back.



At first I thought my hard drive was dying, so I took it out and plugged it into another computer to troubleshoot it. Everything seemed to work fine. I even went to the lengths of purchasing a new hard drive, but have yet to install it. I then realized that my video drivers started to act up and crash so I updated those. I believed I had a beta driver and once I got a WHQL driver the problem went away. At least until now...

A week later I was on facebook listening to some music and I went to browse my media drive and to my surprise it instantly started stuttering and freezing again. I'm at the point where I don't know what else to do except replace the drive which I'll probably end up doing this weekend.

I've attached several Event Viewer logs. I could also try capturing... Read more

A:System freezes, HDD fails, Event 51 "error during paring operation"

First, change the title of your post. That should be PAGING, not PARING. A lot of people will skip the post not knowing what that is.

All errors indicate a dying hard drive as you suspected. The fact that it works without error in another PC raises the possibility that you may have power supply problems (insufficient power to the drives will produce the same errors), bad cables, or a problem with the SATA controller on the motherboard.

How many physical hard drives do you have in this PC? (Not to be confused with partitions on the same hard drive). If more than one physical hard drive, which one is the problem drive?

9 more replies
Answer Match 82.74%

Hello everyone,

I'm building a new system and of course, it doesn't work. I have tried all that I can from the new build guide on this site before posting this. The parts I have are:

Intel i7 920 w/ stock Intel heatsink and fan
ASRock x58 extreme ATX mobo
MSI Radeon 4890 cyclone
4 GB (2x2GB) Corsair DDR3 1600 (PC12800)
650 Watt Antec PSU

My problem is this, when I boot up the system, and start to format my HDD to install windows I get a BSOD MACHINE_CHECK_EXCEPTION 0x0000009c error. This error seems to be related to faulty hardware. After this error my MOBO sometimes does not POST multiple times in a row. It tries to restart, the fans turn on but not the LEDs on the mobo and the fans turn off again. This happens repeatedly until I shut it off by holding the power button and let it sit for a minute or two. Sometimes when I let it sit at the BIOS screen it even freezes there. So I decided to strip my system down to my CPU, mobo, RAM, video card and PSU, which are all listed above.

I'm fairly certain my system is not overheating. I have reapplied thermal paste multiple times and have watched the system freeze in BIOS with my CPU temperature reading 47 C, well within what people say their i7 920's operate at. I have also cleared my CMOS by removing the mobo battery and with the built in button on the board.

After some research I discovered my MOBO actually only supports DDR3 1066 by default, and everything else (1333, 1600...) is an overclock setting. I... Read more

A:New System Freezes during or after BIOS, have tried the "Problem Builds" guide

10 more replies
Answer Match 82.32%

Need the aforementioned drivers.  I have installed virtually every driver available in the Driver download page inc Control Vault and cannot get the two driver mentioned.

Any help would be appriciated 

A:Need drivers for Dell Latitude E6520 "Broadcom USH" & "Mass Storage Controller" Windows 7 64 Bit

Check under Security for the Broadcom Unified Security Hub (USH - probably a print/biometric reader) for the device that best matches your hardware:
www.dell.com/.../latitude-e6520
The other "mass storage controller" ... go to Device Manager, right-click the device in question, Properties, Details tab, change dropdown to Hardware Ids and give me the the VEN and DEV ID's (do the same for the above USH device if the driver linked does not work).  

13 more replies
Answer Match 81.9%

So, today I turn on my laptop, enter my password to log in, and it hangs on "Preparing your desktop." So I restart a few times, the same thing happens each time, it either freezes on "Preparing your desktop", or halfway through the fade-in transition from the login screen to the desktop. So I let it sit for a while, come back 30 minutes later and it's still frozen. During the whole time, the laptop runs as if it were fine, not as if it was working hard or anything.

So I try booting into Safe Mode, and it works just fine. While in safe mode I ran sfc /scannow, and when it finished it said that the problem had been fixed and that changes would take effect upon the next restart. I reboot normally, same problem. I ran chkdsk in Safe Mode, it returned no errors. I re-enabled the default Administrator account to see if I could log in to that account on a normal boot; didn't work, hung at the same spot.

After that I tried a system restore. Apparently at 2 AM this morning, Windows Update performed a critical update, so I picked the restore point right before that update. I let the system restore do its thing, but the problem still persists. I'm out of ideas. Please help!

Edit// I'm running Windows 7 x64 Ultimate on a Gateway T-6836 laptop.

A:Win 7 freezes on "Preparing your desktop"

Follow this closely, and you should be ok.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

If this does not work at all, it is probably a driver problem, which we can talk about.

9 more replies
Answer Match 81.9%

Hello,

First of all, thanks for this space and for the help.

I am experiencing two kinds of BSODs on my Win7 64. They are System Service Exception and Memory Management. Also I am getting complete freezes, of the kind where keyboard stop working, mouse too, everything, and you have to turn of CPU to restart.

These problems occur mostly when using Google Chrome (Youtube often) and playing games, such as Need Ford Speed Carbon, Sid Meiers Railroads, Grid, Left 4 Dead and others. Also when streaming music.

This machine of mine is brand new, has around 3 months of use, and has been assembled from several parts bought separatedly. The freezes and BSODs happen since the purchase and installation of Chrome and games.

I never installed other operating systems on this PC, Windows 7 64 bits is the first. It is a top class machine, with grade 7,2 on most items, except disks.

OS - Windows 7
? x64
? What was original installed OS on system? This one
? OEM version (came pre-installed on system) or full retail version? Full retail
? Age of system 3 months
? Age of OS installation 3 months also
? CPU - Athlon II X4 620
? Video Card - ATI Radeon HD 5750
? MotherBoard - Ecs Black Series A790gxm-Ad3 Am3 Ddr3 790GX /SB75
? Power Supply - brand & wattage - OCZ 500SXS, 500 watts
? Memory - 4GB DDR3 Corsair
? Disks - WDC WD5000AACS 500 GB and MAXTOR STM3160211AS 160 GB

The required ZIP files are attached. Thanks.

A:BSODs "SystemServiceException" and "MemoryManagement", also total freezes in Win7 64

Hi -

As you know, the files are in Portuguese, but the dumps are in the universal language of hexadecimal and I did find a few things which may help.

The bugchecks on the 8 mini kernel memory dump files -

(4) 0x3b (0xc0000005,,,) = system service exception, 0xc0000005 = memory access violation

(4) 0x1a (0x41790,,,) = memory management error

Both could be caused by rogue 3rd party drivers. Daemon Tool/ Alcohol/ other CD emulation software is undoubted involved and needs to be removed.

Update the first two drivers. Remove Daemon/ Alcohol and the burning app containing the pcouffin.sys driver -

Code:

netr7364.sys Thu Mar 12 23:13:08 2009 (49B9CF44) - RT73 USB Wireless LAN Card

RTKVHD64.sys Fri May 22 14:04:20 2009 (4A16E924) - Realtek HD audio

sptd.sys Sun Oct 11 16:55:14 2009 (4AD24632) - CD emulation

a0omnhk0.SYS Fri Aug 07 09:30:20 2009 (4A7C2C6C) - unknown; dynamically allocated by CD emulation software

pcouffin.sys Tue Dec 05 09:39:30 2006 (457584A2) - CD/ DVD burning driver
Your wifi is probably either Linksys or Ralink. Try both sites.
Linksys --> http://www.linksysbycisco.com/US/en/support
Ralink --> http://www.ralinktech.com/support.php

Realtek --> http://www.realtek.com.tw/DOWNLOADS/

Remove Daemon/Alcohol, update the wifi driver and the Realtek audio driver and see if BSODs persist.

Regards. . .

jcgriff2

.

BUGCHECK SUMMARY

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
De... Read more

7 more replies
Answer Match 81.9%

Windows 7 Pro, 64-bit, boots up and runs fine as long as "Windows Search" is NOT checked in "Services".

When I run msconfig in the Services Tab, that is the Windows Search checkbox that I'm talking about.

If the box is checked, computer will start up, allow me to click on my user icon and load everything as if it's ready to go. The cursor moves with the mouse but does not respond to mouse clicks, also the computer does not response to the keyboard. If I click the start button, I get the spinning round wait icon (or whatever that is called). It also runs fine in Safe Mode.
I tried sfc.exe /scannow I have all the latest windows updates. I have run several different anti-virus, anti-malware programs. I ran chkdsk. Do I need Windows Search checked in Services? What does Window Search do? Is that where you can search from the Start Button area?

A:boots up then freezes when "Windows Search" is checked in "Services"

Which flag did you use with chkdsk - /F ?? My first guess is that Search is trying to index and snagging on something - either a file system problem or bad disk sectors. The /F flag deals with the filesystem. If you haven't tried /R, for sectors, do so, but only after backing up important data, and perhaps taking a system image if the system's current state is valuable to you. I prefer to run chkdsk from a WinPE/RE boot disk so I can study its output at leisure.

9 more replies
Answer Match 81.48%

When i Turn On my laptop , it Shows "Operating System Not Found" ,But If I restart
( by ctrl+alt+del ) everything goes fine...whenever i shutdown my lap and then switching it on it boots slowly and shows "Operating System Not Found" ,But when i restart ,everything goes fine..

What is the problem?

A:Dell Inspiron 1564 "Operating System Not Found" Problem

Make sure the hard disk is properly inserted in the laptop and has not come loose. You will need a screwdriver to remove the hard disk panel to check. That would be the first thing to check. Post back after you have done so and we will provide further steps if needed.

7 more replies
Answer Match 81.48%

Hi I'm new and am a Macintosh person, but we have a Dell dimension 4400 running Windows XP that I use to do payroll for our company. Yesterday it wouldn't start up and I got the error message that I put in my title. Any help would be appreciated...please take into account that I know the mac's but need the "for dummies" help for the Dell.

Thank you

Pam

A:Dell 4400 "No Boot Device detected:system halted"

lmao. that sucks

try hittin f2 during hte dell screen and go into bios, and look under ur drives tab and see if it shows ur HD anymore?

19 more replies
Answer Match 81.48%

I attempted to enter my password. Then, realized the prompt changed... Prompt now reads "Enter System Password ".

I'm stumped and now my laptop is useless. I'll probably replace it soon. But, would love to have access to my Dell XPS 12, again.

Thank you for all of your help!
Jenna

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Answer Match 81.48%

Hey folks,

My first post on here but I'm in serious trouble. I got a "new" (to me anyway) desktop running XP today and found the audio hardware wasn't working. So I pillaged an old machine for its sound card, and inserted that onto the motherboard. Also connected the Aux and CD lines to the top of the daughterboard.

Since then, to my horror, the machine has failed to boot. All plugged in, keyboard working, screen on and being used on another box for this very post. All I get now is the usual chirps from the internal soundcard followed by a few very low notes, definitely depressing so I guess they're suggesting something's failed. There's no further action from the CPU, the fan still works, but there is no screen output whatever.

Have I fried the motherboard without realising?!

Also, ironically, the last failure tone was delivered by my speakers through the originally non-responsive audio hardware!

I'd love a bit of help on this one, because my knowledge of computers' insidey bits is pretty poor.

Many thanks,

Joe.
 

A:Desktop boot problem after sound card "meddling"... just a "beep" failure tone.

6 more replies
Answer Match 81.48%

Ok where do I begin?! I have been dealing with viruses, spyware/malware for the past week. It all started with Norton advising me that I had been infected with Trojan. Vundo and Trojan.Zonebac. After that I started receiving many different pop ups warning me about critical system alerts. I also had an annoying yellow triangle at the bottom of my screen warning me about different trojans and worms. More evil friends included 2 new icons that had made their home on my desktop one named "Live Safety Center" and the other "Online Security Guide", also installed was a new toolbar named "Security Toolbar 7.1". I have scanned my computer with many different programs and have somehow finally managed to get rid of the pop ups and toolbar, although I know I'm probably still infected somewhere. I'm sorry this is so long but, I wanted to explain EVERYTHING! I'm running Windows XP SP2, and have followed all steps to post. I downloaded DSS, but after many attempts to run, it just wouldn't let me. I do have a fresh hijackthis log and my Panda report, I hope this is good enough.
Many thanks in advance to whomever helps me, I am desperate!
Monica

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:58:35 PM, on 11/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe... Read more

A:2 evil friends on desktop "Live Safety Center" and "Online Security Guide" Help?

Hi, thanks for trying to perform all the steps.


Quote:




I downloaded DSS, but after many attempts to run, it just wouldn't let me.




At what stage does DSS stop working?

7 more replies
Answer Match 81.06%

i have read your reply here for same question so i want to know if u can help me too
http://en.community.dell.com/support-forums/laptop/f/3518/t/19492860.aspx
Srvice Tag No. : <Admin Note: removed per privacy policy~RK>
DELL INSPIRON N5010

I am owner of my Dell INSPIRON N5010 , but i m not from USA , my computer hanged so my friend just restored its BIOS setting( i am not sure if these are called BIOS, but it happened as: he restarted Laptop, pressed F12 and there he restored settings then when it restarted there appeared a black screen in middle of which there is a blue box saying "Insert system password" Now i tried looking over internet all over the place I found out a few reasonable solutions 1- remove a battery with motherboard , but for that you need an expert for which my laptop might have to opened which i prefer not to get opened 2- second provide your service tag(S/N) on dellpasswords.com but that asks for $35 which i think is just too much! Now I want if the second one can be done for free or anyother viable solution thank you

A:My Dell N5010 shows a "insert system password" when i reset my BIOS Setting! need help?

Hi,
Please share the system's Service Tag and Owner's Name and the exact message you get with the code via private message (click my username and then click Start Conversation). I will try and check if a master password can be generated for this to help you reset the password.

2 more replies
Answer Match 81.06%

I have a Dell XPS 420 and I've just bought an SSD for it. Every time I boot the machine I see "Operating system wasn't found" now, despite having booted into Windows successfully just before.

The only change I made was connecting a standard SATA 2TB drive - which it boots into fine - but now when I have removed the 2TB drive I cannot boot onto the SSD.

Any suggestions? Thanks!

A:"Operating system wasn't found" DELL XPS 420

Hi there

a) Is the machine UEFI or not
b) how did you copy the OS on to the SSD.
c) How are the disks formatted - MBR or GPT.
d) (Should really be at the top so question -z !!) what OS are you using.

Usually with these computers there's a BOOT menu you can get to from the BIOS - you don't need to go into the full BIOS - there's often something like ALT + F9 to get into a boot menu. Here there's often more disks than you will see in the BIOS settings -- you'll see things like UEFI file.

As a starter try and insert a windows install / recovery disk -boot from that and choose REPAIR windows. If you don't have a dvd device there's plenty of ways of writing the install / recovery system to a USB.

We need more info before proceeding here.

Cheers
jimbo

3 more replies
Answer Match 81.06%

Please help me,

I have read about this same problem on so many forums and now it is me.

I didn't know any better at the time and bought a Dell XPS 400 a while back. The only thing I have added is 2G of RAM.

I recently have looked into upgrading my Graphics card to a 8800GT and realized very quickly that my Power supply is only 375W and that it is a "Dell" BTX system that can't fit any other PSU into it.
Did I mention that Dell sucks?
So to my questiuons:

#1 -
How would I go about making a new computer? Would it be an ATX system that I would want to make? Is that one more common and easier to match parts and upgrade?

#2 -
Would I be able to use most of my hardware from the "Dell XPS 400" BTX system in a new ATX system? What would I have to replace?

I researched this a little and believe I would need a new ATX motherboard right?
I bought a Dell XPS 400 and now I'm worthless.... crying... in my closet... in the dark
Please help me
 

A:Turning a "Dell XPS 400" into a ATX system/Case, Need advice / help

13 more replies
Answer Match 81.06%

Good day all.

I recently restarted my computer only to be met with an empty desktop.

Also, My Start Menu is empty. I can't locate any of programs or documents.a Right clicking and going to windows explorer, I could only view : "My Computer", "Windows (C); and when I click on them, they contain few irrelevant files.

In other words I can't find my personal saved documents, "my document" folder , recycle bin and all other programs.

My wifi still works so the only thing I can do on my system is browse on the internet.

However, I can open a microsoft office file, PDF files, if I download it directly from my email or from an external drive.

I can save files on my new blank desktop.

I presume this is a virus attack.

Can anyone be kind enough to advise me on what to do?

Thanking you in advance.
 

A:Desktop erased. Can't Locate "My Documents" folder and "Start Menu" folders

closing thread, please do not create more than one thread for the same issue. Please respond at http://forums.techguy.org/windows-7/1003509-desktop-erased-cant-locate-my.html .

thanks,

v
 

1 more replies
Answer Match 81.06%

I have been plagued for years by this bug (see attached Mad_Explorer_col.JPG screen dump), and this morning after visiting Tech Support Guy > Windows XP then searching for "Windows Explorer", on page 2 in "Solved: Explorer tree display curiosity, AKA Odd Windows Explorer Bug", page 2, I found the cause and solution brought by Mosaic1 Wed 07 Mar 2007 05:48 GMT:
Do you have the desktop toolbar on the taskbar?​and mrwes Tue 07 Aug 2007 18:34 GMT:
You can get around this by making the toolbar point to the Desktop but using c:\Documents and Settings > (Profile name) > Desktop. You don't see the My Computer and IE icons in the list, but everything else shows up...​Thanks a lot to Mosaic1 and mrwes!

Versailles, Sat 13 Feb 2010 10:34:25 +0100
 

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Answer Match 81.06%

Good day all.

I recently restarted my computer only to be met with an empty desktop.

Also, My Start Menu is empty. I can't locate any of programs or documents.a Right clicking and going to windows explorer, I could only view : "My Computer", "Windows (C); and when I click on them, they contain few irrelevant files.

In other words I can't find my personal saved documents, "my document" folder , recycle bin and all other programs.

My wifi still works so the only thing I can do on my system is browse on the internet.

However, I can open a microsoft office file, PDF files, if I download it directly from my email or from an external drive.

I can save files on my new blank desktop.

I presume this is a virus attack.

Can anyone be kind enough to advise me on what to do?

AFTER FOLLOWING SOME ADVICE I AM BEGINNING TO GET SOME OF MY FILES BACK BUT MY START PROGRAM FOLDERS ARE ALL EMPTY. For example; when i click the microsoft office folder, it is empty.

HOW CAN I GET RID OF THIS VIRUS PLEASE?

Thanking you in advance.
 

A:Desktop erased. Can't Locate "My Documents" folder and "Start Menu" folders

closing duplicate, please respond at http://forums.techguy.org/windows-7/1003509-desktop-erased-cant-locate-my.html . Please do not create duplicate threads for the same issue.

thanks,

v
 

1 more replies
Answer Match 81.06%

Hi all

Ill cut to the chase.

What I am asking is someway of turning the Entire Windows Desktop/Screen "Black and White" not simply High Contrast.

I am one of those unfortunate ones, like many, that suffer from quite severe migraines from time to time. Couple this with frequent headaches, sometimes daily. This obviously isnt helped by the fact that my hobby and career are both in IT. I have tried every possible solution to alleviate the headaches. Lay off certain foods, make sure to have a balanced diet. Turn off any strong lighting around my computer screen, remove any strong colours from the desktop etc......

Windows XP / Vista have tried to address this issue with the accessibility wizard, where you can select the High Contrast Options to take any strong colours off the screen. Unfortunately this still doesnt get rid of everything.

When you make any major changes or "logoff" in XP/Vista, the screen fades to "black and white" for a short period. If you know what I am on about, thats the effect I am after.

More than likely a black and white layer is laid over the desktop to create this effect, unfortunately you would not be able to access anything underneath.

I need a fully functional XP machine in complete black and white.

On old CRT monitors you were able to remove the colour, making the screen B&W, but with alot of LCD screens this function is not available.

If anyone has any ideas, you would be helping so many people.

Any assist... Read more

A:Turning the Windows Desktop completely "Black and White" not just "High Contrast"

9 more replies
Answer Match 81.06%

Good day all.

I recently restarted my computer only to be met with an empty desktop.

Also, My Start Menu is empty. I can't locate any of programs or documents.a Right clicking and going to windows explorer, I could only view : "My Computer", "Windows (C); and when I click on them, they contain few irrelevant files.

In other words I can't find my personal saved documents, "my document" folder , recycle bin and all other programs.

My wifi still works so the only thing I can do on my system is browse on the internet.

However, I can open a microsoft office file, PDF files, if I download it directly from my email or from an external drive.

I can save files on my new blank desktop.

I presume this is a virus attack.

Can anyone be kind enough to advise me on what to do?

Thanking you in advance.
 

A:Desktop erased. Can't Locate "My Documents" folder and "Start Menu" folders

Your files and folders may have been hidden by the virus, go to folder options and 'show hidden files and folder' to see if they actually are hidden. If they are, you can use Grindler's UnHide tool to 'unhide' all of your files and folders. As for the virus, move this thread to the virus and other malware removal forum in order for it to be noticed by an authorised malware removal member.
Good luck!
 

1 more replies
Answer Match 81.06%

This week I'm at my in-laws -- and doing routing maintenance on their computers and wireless network -- which includes thorough bumper to bumper scanning of their computers for a variety of things. While doing so with their relatively new Dell laptop I encountered the infamous and incredibly annoying Browser Helper [??] that Dell, in a deal with Google, is installing on new computers.

This "feature" is incredibly annoying when ultimately encountered during the loading of a legit web page. It takes what is presumed to be a mis-typed URL or one that doesn't resolve in the DNS (domain name server) -- including from embedded ad banners -- and instead of returning a standard DNS error, it redirects the browser to a Dell web page with Google search box and a host of click-through adverts. My ISP's home page (which I was using to get to my web mail) was triggering this before the web page could completely load -- as were some web pages on Newegg before that.

Took me a while to sort out what it was as Spybot S&D, Adaware and Hijack This didn't find it (at the least I didn't recognize it in the Hijack This log). Turns out it's not that difficult to get rid of -- but Dell/Google don't make it plainly obvious.

Here's the fix:

Close Internet Explorer (important!)
Fire up the Control Panel
Go to "Add or Remove Programs"
Look for one of these programs (they've used several different program names):
"Browser Addre... Read more

More replies
Answer Match 80.64%

Running XP PRO, Dell PC with Intel processor, video adapter and network card. Avast! anti-virus and a Lexmark printer/software.

After installing Windows SP3 for XP, every once in a while the computer will get extremely slow (10 minutes to start i.e., can't printer, etc.). A reboot will get it working well again, and most of the time it runs flawlessly. It seems to be on random boot-ups that it hangs.
When I try to shutdown/restart while it is hung up, an "end program" option will appear with the name ".NetBroadcastEventWindow####." This doesn't happen if it gets shut down while running well. I don't know if that's a cause or a symptom...
I wish I could give more info., but that's really all I can go on. There's no specific program or action that causes this, it just happens 1-2 times a week at random times of operation.
I've tried uninstalling/reinstalling all .Net Frameworks, but that didn't solve it. Any help is much appreciated. Thanks!
 

A:Hangups and ".NetBroadcastEventWindowt###"

Any software that uses .net framework can throw this error (".NetBroadcastEventWindow####."), start taking any 3rd party software out of startup, see if this solves it.

If Lexmark software is running at startup, I would start with this one, just a hunch.

Not really net frameworks issue, but a software written to use it, which many are these days.
 

1 more replies
Answer Match 80.64%

This is a resurection of an old unresolved Vista Post, and it also happens in Windows 7.
====================================
Original subject - Start Menu - program search issue
I use Windows Mail for my daily email tasks, and would like to be able to
open the program by using the vista search bar built into the start menu. The
problem is, when i search for "mai" it brings up Windows Mail, and I can hit
enter and load the program. However, when I search for "mail", it returns:
"No items match your search." I have it set to index both the start menu and
my programs directory, and have even tried to rebuild the index.

It seems kind of strange that Vista would recognize that when I type "mai" I
want my mail programs, but when I actually type "mail", it gets confused...
and this in turn has -me- confused.
====================================
and
====================================
Oh thank goodness, I've finally found someone else with the same problem.
The word I have issues with is "photo" ("phot" works great, but no results
for "photo"). Not a show-stopper, but WHY!?
====================================

I've noticed the same thing with Windows Desktop Search in Windows 7. After some experimenting I think I have the reason why, but not a fix.

It seems to em that mail and photo are probably used as "kind =" prefixes in Windows search, and even if you enter photo with out ... Read more

More replies
Answer Match 80.64%

I right clicked on the Taskbar and checked Quick Launch and hit the Apply button. This put the Quick Launch toolbar on the Taskbar with the Show Desktop and Internet Explorer icons. I deleted them and now I can't duplicate this action. I can get the Internet Explorer icon back. But I can't get the Show Desktop icon back.

Does anyone know how to get the Show Desktop icon back on the Quick Launch toolbar.

Thanks,

royeo
 

A:How to get the "Show Desktop" icon back the "Quick Launch" toolbar

Go here http://www.kellys-korner-xp.com/taskbarplus!.htm and go down to where it says 'Restore Show Desktop Icon'. Download the exe and run it.
 

1 more replies
Answer Match 80.64%

Greetings.
So, I would like to remove "Paste shortcut" and "Undo delete" from the right-click desktop menu.
Wasn't able to locate either in the registry.

More replies
Answer Match 80.64%

I think I am infected with Malware, Spyware, or some type of virus. My desktop background has become a bright red screen with a toxic symbol on it and underneath it, it says "Your Privacy Is In Danger!" On the bottom right, in the taskbar, right next to the time and date, it says "Virus Alert!" My computer is also attempting to run anti-Spyware programs all by itself, opening browsers with websites to Spy programs and pop-ups warning me of possible hackers. Below is my HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 06:36: VIRUS ALERT!, on 7/20/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched... Read more

More replies
Answer Match 80.64%

I thought I was computer savvy until this problem came up. When I double click my computer, recycle bin, control panel, etc, the hourglass comes up for a few seconds, goes off, and nothing else. No error messages or anything, just nothing. I have viewed a few of the threads covering this and a common link was the hijack this result. I have posted that here, and really hope that someone can help me with this. I have run SpyBotSD and adaware, I have run mutiple virus scans, I did an SFC, and the final thing was to repair windows using the original disk, none of which has help. I am running Window XP w/SP2. Any other suggestions would be certainly appreciated. Hope to here from someone soon. MTCS, out.

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\TDSTEL~1\ENTERN~1\app\pppoeservice.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusCl... Read more

A:I cannot open "my computer" "control panel" "recycle bin", etc...

You may want to reinstall the operating system.

Backupthe files that are importantto you before you reinstall.

The "New" installation will overwrite the current one

If you do not format your hard drive before the reinstall the installation should not harm your files (That's why I suggest backingup your files) and will speed up the installation process.
 

1 more replies
Answer Match 80.64%

Ok, so basically, whenever I turn the computer on, 3 error messages appear:

- A virtual driver failed to inicialize DLL. Chose close to end the program. H:/Windows/system32/code/pRee.exe

- A virtual driver failed to inicialize DLL. Chose close to end the program. H:/Windows/system32/code/pRee1.exe

- Error loading H:/Archiv~/GBPLUG~/gbiehcef.dll. Couldn't find specific module.

(sorry if some terms are incorrect, my computer is in Spanish, to I tried to translate as best as possible)

Please help me solve this terrible problem, it is really getting me on my nerves! (oh, and if this helps, I've recently donwloaded this so called "Limewire acceleration", and whenever I ran the setup, it didn't work. I don't really remember the name of the website I downloaded it from, sorry...)

A:Can't Open "My Documents", "Trash" or other files in "My Computer"!?

Hi and Welcome to the forum

I am almost certain that you have malware problems. Most like caused by you doing file sharing/ P2P - Limewire.

Suggest that you go here and follow the directions:

http://www.techsupportforum.com/secu...oval-help.html

Please be advised that the malware people are very busy and it could take a couple days to assist you.

BG

1 more replies
Answer Match 80.22%

I have a Dell machine here with the system recovery stored on the hard disk? You access it by pressing Ctrl+F11 when the blue Dell band appears across the top of the screen just after POST.

Let's say I install Acronis TrueImage and Acronis Secure Zone (press F11 for Acronis Recovery). Think that will destroy access to Dell's "Press Ctrl+F11" for system recovery?
 

A:Acronis TrueImage Secure Zone backup destroy Dell's "Press Ctrl+F11" system recovery?

IMHO, you are better served bt depending on one recovery program or another.

I have Acronis TI instaled on my machine and use it exclusively. XP's System Restore is disabled and I have no othet backup/recovery programs actrive. Just my way of doing it and so far so good. I'm sure others will have differing opinoins.

Raybro
 

3 more replies
Answer Match 80.22%

system went down some how, now i cant get it back up and running..

Its a Dell Latitude LS, CPU 700, ram 256.. running on windows 2000..oh no cd drive or disket..only have a external drive..

Ive tried to boot every freken way possible..(i think )even tried formatting my USB flash drive to boot, i think its not picking up my USB at start up, if it did my external drive would boot,because i have a boot disk in there...... im so close to spillen some gas on it and haven a BBQ!

any help would be great!
 

A:No operrating System " Dell Latitude LS "

A system that old isn't going to support booting from USB. Since it originally used a proprietary media bay connection, your options are limited. A new laptop is probably more economical at this point.
 

1 more replies
Answer Match 80.22%

Greetings!

So, as the title says, my computer have run into some issues starting two days ago.

It first occured when I was playing SWTOR (Star Wars: The Old Republic), I got these weird pixel bugs, like, some of the pixels turns white in a certain patterns, and the sound slows down and get really distorted. The weird pixels doesn't just occur in the game, I use two monitors and it happens on both of them at the same time. The only way to get rid of it was to reset the computer with the power button.

I figured it was overheating, so I was going to test an old videocard I know works, but before I did that I googled some and came across something about bad drivers. I hadn't updated any drivers or installed anything in particular but I figured I might restore the computer to an earlier point, so I did, by two days.

After I did this the computer worked fine, so I wanted to check if it was an overheating issue. I unplugged the fans on my case and closed it. I also shut my balcony door (summer is hot). The usual temperatures I have while I'm playing are around 50-60 celsius on the CPU and 60 on the videocard, now the CPU was at 65-70 and the videocard at 82 celsius. I've never had them this hot before and I played without any problems for over half an hour.

The rest of the next day it worked fine, no problems at all. And then later that evening, the same problem occured. I hadn't changed anything. So I did another restore to the same point I used the day before, but t... Read more

A:Computer "freezes". Graphical glitches and sound gets distorted/slows down.

Since this seems like a hardware concern, run some hardware checks. If you are overclocking any hardware, please stop.
Run all but the advanced tests with SeaTools for HDDs.
SeaTools for Windows
SeaTools for DOS
Monitor temperatures during the following tests.
Use the following programs to monitor the temperatures. Real Temp is a good CPU temperature monitor.
Speccy - System Information - Free Download will monitor all hardware temperatures.
HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 DownloadFurMark Steps:First, download and install the latest version of FurMark.
Run FurMark as an administrator.
Find your display resolution by... Read more

1 more replies
Answer Match 80.22%

Hello,

I could really use some help. Yesterday, I booted up my computer just like any other day, and it took forever to boot up (got stuck at the welcome screen and then at the desktop before the icons and start menu showed up). Within 5 minutes, the computer froze and was completely unresponsive, so I powered it off with the power button. I tried booting up again with the same result.

The third time, I booted up into safe mode and tried a system restore to a point from last Thursday, the last restore point when a critical update was installed. I restarted into regular mode, and it froze again. Since then when I have gone to system restore, all of the system restore points are gone. Also, I have that message that says "this copy of Windows is not genuine - build 7601" in the bottom right corner.

I can boot up into safe mode or safe mode with networking very quickly, but booting into regular mode takes forever (40 minutes to an hour). Then, within 5 minutes, it will become unresponsive.

I've had this computer for two years and bought it directly from Sony, so it is not an illegal version of Windows. This is really frustrating. Thanks for any help you can give me.

Here is the diagnostic report.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows Produc... Read more

A:"Windows is not genuine" error, computer extremely slow and freezes

You ran this report while in Safe Mode - which means that it's missing half the data we need.
It sounds to me as if the problem is likely to be with drivers - or a corrupt user profile.

First things first, though....


Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC /SCANNOW.

If both pass OK, then it's probably a corrupt profile - while in Safe Mode, create a new User and see if rebooting to that user gives a decent boot.
If so, then we can work from there.

9 more replies
Answer Match 79.8%

Hey guys and girls =).

Okay I have a serious problem with my rig and I hope someone will be able to assist me in diagnosing what's wrong with my computer.

Problem overview: Whenever I use my computer lately I'm experiencing randomly occuring (from 4 min to several hours after I booted up) "freezes" whereby my computer becomes completely unresponsive, mouse locks and ctl + alt + del doesn't work. The only thing that works is rebooting by holding the power button a couple of seconds. This also seem to happen whenever I leave my computer unattended for a while. When I come back the screen is completely black and my computer unresponsive and the only way to turn it on is to reboot.

Background information: My system is about two years old but I recently upgraded my hdd for a 240 gb SSD instead. (Since flashing my bios my computer was unable to detect my hhd and I decided to upgrade to a SSD because I wanted better speeds anyway)

Detailed problem info:

SO, I thought maybe the issue could be that when I installed windows I was unfamiliar with the ACHI mode vs IDE thing so I installed it in IDE mode. Maybe this could be why the system "frooze" so I did the registry edit detailed here and changed the settings in bios to AHCI. That worked fine and my computer actually seemed a bit snappier. Also disabled indexing and enabled trim. I clicked on the control panel and under devices + device manager I was warned with a yellow triangle that my system was ... Read more

A:Computer "freezes" random intervals after installing SSD in IDE mode.

This probably doesn't answer any sort of question at all, but no one seemed to be answering so here's an idea.

You said you didn't want to lose anything, what is it you would be losing?

In my experience it's far easier to wipe it and start over, it will probably end up being quicker as well. If you are worried about losing information on the windows partition and you can't copy the information within Windows you could boot up into an Ubuntu Live version and copy it through there.

9 more replies
Answer Match 79.8%

Hello everyone, wasn't really sure where to post this but since I'm trying to install windows 7 here I am. A while back my hard drive died, it said a partition was corrupt. I was having problems with the computer locking up during the recovery console at the time. So I bought a new hard drive and plugged it in, all I got was a black screen with a flashing cursor, I tried installing windows 7 on it with a retail disc and it locks up at the "press any key to boot from cd or dvd" screen. When that didnt work I placed the hard drive in another computer that I'm borrowing and it installed just fine, so I reformatted it and put it back in my computer, along with the optical drive from the loaner comp. just to make sure it wasn't my optical drive failing. Still the same thing. Ive tried installing windows xp on it, locks up on a blue screen that says windows xp install and nothing else. Ive made sure all the cables are connected. Ive tested the psu with a multimeter and get the correct voltages out of it. I tried running memtest86+ and it freezes it at test 7, and when I tested I used one stick of the two ram sticks that I have. when I go into bios and mess with any of the settings it locks up when I try to save and exit. Ive tried resetting the cmos that didnt help the problem. Ive tried setting the cd drive to boot in the boot option screen, that doesnt seem to do anything to fix it. Ive taken the ram out and started the computer to see if I get a bee... Read more

A:Can't install windows, computer freezes at "press any key to boot from CD/DVD"

All stock except the psu ? You mean it's failed before? Looks like it's failed again then....any time some component fails twice is the time to start looking for why ?......
 

3 more replies
Answer Match 79.8%

Hi, I have a Compaq CQ50-108CA Laptop, running Windows 7 RC 1. Just earlier today this problem started where after I put in my password it kept saying "Welcome" and then it stayed like that for hours and then I just did a hard shutdown and then I went to safe mode to remove the password. So safe mode works but regular mode doesn't. Password or no password. I also have Vista on the HD and that is working with no problems. What can I do to fix this. Thank you very much.

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Answer Match 79.8%

Hello,

My computer is an HP dv7 laptop with Windows 7 Home Premium. When I turn the computer on, it only opens to the "Advanced Boot Options", but it does not respond to the keyboard, such as directional arrows and "Enter". On starting up I can hold down the F8 key and get the first BIOS page, but the same problem is there of not being able to effect any change with keyboard.

Prior to this problem developing, I had started my computer, and it went to the password sign in page as normal, but it indicated that I was "locked out" or something to that effect. The fingerprint reader light was blinking, but I've never set it up for that (I didn't know it had such a facility). I did a restart and the normal sign-in screen was there, so I signed in and updated my AVG Anti Virus 2014. I then I opened the Google Images search page, and it was from that point on that things got "weird", because the screen became greatly magnified. Perhaps I had inadvertently clicked on some option. Not being able to use the computer with the great magnification setting, I then did a restart, which brought me to the "Advanced Boot Options" page without any keyboard access.

I have tried removing the battery and then removing the BIOS battery, which only resulted in a page appearing which stated that the BIOS had to be reset. I was able to press "Enter" to make that happen, but then the "Advanced Boot Options" screen appeared agai... Read more

A:Computer only boots to "Advanced Boot Options" then freezes

What happened before this? did you drop something on the Keyboard? has it been wet?
Can you not get into the HP boot menu? not the BIOS but there should be a boot menu
which HP puts on these laptops. I think you can gain access to it by hitting F5 at boot start.

9 more replies
Answer Match 79.8%

I have a laptop with Vista 32bit and recently I haven't been able to start it. I turn it on and it gets to the black and white "windows is loading files" bar and it just freezes and beeps at random points. The computer will continue beeping until I have to hold the power button down to shut it off. I've tried booting from a flash drive and it still gives me the same problem. Does anyone know whats wrong?

Thank you.

A:Computer freezes and beeps at "windows is loading files"

BIOS beeps - http://www.pchell.com/hardware/beepcodes.shtml

Run memtest86+ - http://www.techsupportforum.com/2789807-post8.html

Run HDD diagnostics - http://www.techsupportforum.com/2828431-post7.html

Regards. . .

jcgriff2

`

1 more replies
Answer Match 79.8%

Hi!
I have a Toshiba Satellite L750D. Windows 7.
All running smoothly when I bought the laptop 3 months ago.
Few days ago, this started to happen:
The computer starts running fine, Windows boots up, shows user login screen. All running fine till here.
Desktop shows, Windows runs as usual. Two to three mins later, it becomes terribly slow. So slow that just trying to open Explorer takes like 5 minutes... The situation then becomes unbearable, it's like the computer freezes up.
I have then to shut it down manually (pressing On/Off button for 5secs).
In another times, apart that problem, it appears in bottom right of desktop that the copy of Windows isn't genuine.
I know it's genuine, I bought the laptop and I activated Windows correctly. But well, that's a minor issue and only happens 1/3 of the times I try to start up the computer. The primary issue is that infinite pseudo-freeze of Windows.
Starting in Safety Mode doesn't change the problem at all. It will start well, and like 3 mins later, becomes terribly slow again.
I can solve problem in any way (run antivirus, etc) because I can't run it smoothly...
Appreciate feedback regarding this issue,
best regards,
Joel Möllering
 

A:Computer freezes 2 to 3 mins after boot up, sometimes says "Windows not genuine"

Sound as if you may have virus. you might want to check out the malware and virus forum here.
 

1 more replies
Answer Match 79.8%

I tried to download the FRST program, but my computer blocked it. I can download it on another computer and copy it to this computer if that is what you would advise. Any help would be greatly appreciated.
 

More replies
Answer Match 79.8%

How to: Remove system "Favorites" icon from Windows 7 desktop

A:Remove system "Favorites" desktop icon

I'm not really sure what this means.
How to: Remove system "Favorites" icon from Windows 7 desktop. What is a system Favorites icon? When you left click on this icon what opens?
If you have installed a icon on your desktop and no longer want it just drag and drop to recycle bin. This works most of the time. You can also right click on it and go to delete, this also works most of the time. Get back and let us know how thing are going.

8 more replies
Answer Match 79.8%

Hi,

First, thank you for taking the time to look at this!!

My desktop was infected with System Security. I followed an online tutorial to remove the malware. All visual signs of the malware were removed. The computer runs very slow now. For some time it also had a google redirect issue. Currently Chrome does not work at all, it loads a blank page indefinitely unless the no sandbox command is inserted into the target within the icon.

Many antivirus programs, malware programs, and rootkit programs have been tried yet the computer remains at the point where it is barely usable. The last thing I want to do is reformat.

I have seen many users online that have had almost identical, if not identical, problems which seem to also stem from the same or similar infection but nothing has helped get the computer back to peek performance.

I recently ran a rootkit remover and it detected "redbook.sys" and removed it.

Windows XP
SP 2

The computer works perfectly when in "Safe Mode w/ Networking".

(let me know what other info you need as I am in this for the long haul with you, this forum may be my last hope)
 

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Answer Match 79.8%

In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?
 

A:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

16 more replies
Answer Match 79.8%

HI, first of all, I found out that my home computer was infected by the lovelorn worm. Plan to clean that tonight.

Secondly, I found copies of 2 files named "folder" and "desktop" in almost all folders. The files where identical so I suspect that there is a virus that's propagating this. Is my hunch correct? Is this related to the lovelorn virus or is it another kind? What should I do?

Thanks!!!
 

A:files named "folder" & "desktop" in all directories.. is this a virus???

Symantec site you may want to review. I don't see anything about the file replication you are experiencing but the site may be helpful to you.
 

1 more replies
Answer Match 79.8%

This will be my most problem as i manage current user account in a call center industry.. any one who ca help me..

Thank you!

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Answer Match 79.8%

Can anyone help me with this ? i got a picture ... i cant sendto desktop as shortcut the icon is missing .. help !!

A:"Desktop As Shortcut" Command Is Missing from the "Send To" Menu

Maybe this info will help:
Send To Context Menu - Remove or Restore Default Items

3 more replies
Answer Match 79.8%

Hello everyone. This is my very first post and i really need your help.

My PC was doing fine running WIN98se until one day it just wont boot. It POST just fine with the one beep which tells me the POST was ok but just freezes at the "verifying DMI pool data". I tried booting with a boot diskette but the PC still just stops at "verifying DMI pool data". If only i could start it in the DOS prompt, perhaps i could trouble shoot it. Anybody have a suggestion?

I did not install any new hardware or software. I also cannot go to the startup menu by holding down the Ctrl or the F8 key at startup since the PC just stops at the "verifying....."
 

More replies
Answer Match 79.8%

After I log in, within 15 min, the computer freezes and then says "reboot and select proper boot device". If I try to ctrl-alt-del, it will say "preparing security options"

Help needed!!

A:Computer freezes and says "Preparing Security Options"

Scan the HDD and the memory for errors! Must be hardware related but could be virus also/

7 more replies
Answer Match 79.8%

Hello,

I recently had some major problems with XP. I put in my Installation CD to reinstall Windows XP and chose to "Repair" my current install. The CD successfully repaired, restarted, and then ran a CHKDSK scan to "verify files, indexes, security descriptors," etc. It finished the scan and prompted me with: "Windows has finished checking your disk. Please wait while your computer restarts."

It has been stuck on this screen for the last 2 hours.

Please help. ASAP.

A:Computer freezes after XP Pro "Repair" / CHKDSK verifying

Can you skip the chkdsk? Usually at the start you can opt out. What happens then? Can you start in safe mode w/ command prompt? Perhaps doing a fixmbr and fixboot would help. Repair installs only work about 50% of the time.
Hope you saved any critical data before all of this.

2 more replies
Answer Match 79.8%

Today when I tried to open "My Computer" I found that windows would stop responding, forcing me to open task manager and log off my account and back on. I ran my ESET virus scan and it found 1 problem but that did not seem to help me out. Anyone had any similar issues with this? Seems rather uncommon as a google search didn't come up with many problem-specific web pages. Running Vista Home Basic service pack 1

A:Help! Windows Freezes When I Click "My Computer" icon

can you open task manager first open the processes tab then try opening my computer , see if any process is utilising 100% of the cpu

4 more replies
Answer Match 79.8%

Now theres a thread here that said it was solved [Solved] Windows 7 Freezing - general-discussion - windows-7

but I have no idea what there saying or how to fix it.. basicly can someone help me out in laymens terms.. my drivers are updated, I defraged, scanned for viruses

AMD PHENOM(tm) II X4 820 Processor 2.80ghz
6 HB of ram
and the model is P6674Y

A:WERInternalMetadata.xml (Computer freezes when playing games "APB")

Theres no Blue screens or anything like that..
Also.. when it does freeze, I shut down the computer, and when it asks me to "Start windows in regular mode or w/e) I select it and it freezes then and there... so I have to wait the 30 seconds for it to auto select, but once it gets past that part.. its good up untill I play my game.

9 more replies
Answer Match 79.8%

Folks,

I just started the computer, and as the title says, it freezes at "Starting Windows".

I cannot get it to the boot menu (to select "Safe Mode"). My options during bootup (by pressing the reset switch) are "Delete" or "F8". F8 gives me a boot menu which means I can choose which device to use for booting (SSD, HD, or bluray. The OS was installed on the SSD about 6 months ago with the HD disconnected.)

Using Delete just gets me to the BIOS screen.

Reset switch offers those two options, looks normal, then the MS "flag" icon appears from glowing specks, and "Starting Windows" appears.

My last /scannow scan was about 2 months ago.

I am at a loss as to how to repair/diagnose what to do next?

Any thoughts?

Thanks,
Ken

A:Computer freezes on "Starting Windows" at bootup

I've found that repeatedly pressing the reset switch gives me two options to boot: "Start up repair" or "Windows Normally"

"Windows Normally" led to the same hang/freeze.

"Start up repair" at least gave me a cursor and a sky-blue backdrop with artsy swirls. (A windows backdrop of some sort.) And then IT froze. For 45 minutes without a flicker from my SSD status light.

I quit, restarted (hard power cut), no change.

It would be nice to have a boot menu option to toggle "Safe mode". I don't know how to get that to appear.

Meanwhile, I disconnected the hard-drive ( D drive) and tried to reboot. Presto, magicko: it booted right up.

Now, I'm in the midst of a sfc/scannow check...

If that passes, I'll reconnect the D drive and see what happens.

+ Corrupted files were found: how do I find out how to fix them?
+ Re-running sfc /scannow: I'll do that 3x, reboot, do it another 3x.

(If, somehow, system files ended up on the D drive, how do I find them and delete them?)

Thanks,
Ken

9 more replies
Answer Match 79.8%

Hi, my computer keeps freezing when I shut it down, specifically at the screen where it displays "Saving Your Settings"

The error report from this are as follows
Event ID : 1524

Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.


I searched for solutions to this and one of the common ones were downloading and using UPH Clean. I have version 1.6 and enabled the logs for it. I check the logs and it starts up successfully at every start up but sometimes when I shut down, my computer still freezes at "Saving Your Settings" (forcing me to use the reset button or hold down the power button)

I have the most recent logs from UPH clean
Event ID: 1501

The following handles opened in user profile hive ADMIN-9F1868CAD\Administrator (S-1-5-21-1606980848-2111687655-725345543-500) are preventing the profile from unloading:

System (4)
HKCU\Software\Microsoft\MSNMessenger\PerPassportSettings\1956250368 (0x50)

svchost.exe (1640)
HKCU (0x37c)
call stack data collection not enabled for this process


What are these logs telling me and what should I do?

Thanks

A:Computer Freezes during shutdown at "Saving Your Settings"

Quick update, my second log
Even ID: 1501

The following handles opened in user profile hive ADMIN-9F1868CAD\Administrator (S-1-5-21-1606980848-2111687655-725345543-500) are preventing the profile from unloading:

svchost.exe (1704)
HKCU (0x368)
0x77e3b52f ADVAPI32!<no symbol>
0x77e0734a ADVAPI32!AbortSystemShutdownW+0x9f3f
0x77dd6b37 ADVAPI32!RegOpenKeyExW+0xa8
0x77dd7955 ADVAPI32!RegOpenKeyW+0x2f
0x77ddb1ac ADVAPI32!ComputeAccessTokenFromCodeAuthzLevel+0x587
0x77ddb166 ADVAPI32!ComputeAccessTokenFromCodeAuthzLevel+0x541
0x77dd9d6e ADVAPI32!IdentifyCodeAuthzLevelW+0xd9
0x7c819993 kernel32!BasepCheckWinSaferRestrictions+0x17e
0x7c819068 kernel32!GetNlsSectionName+0x10db
0x77df6348 ADVAPI32!CreateProcessAsUserW+0xc3
0x76a938b3 rpcss!<no symbol>
0x76a9371c rpcss!<no symbol>
0x77e7a1ac RPCRT4!CheckVerificationTrailer+0x70
0x77ef421a RPCRT4!NdrStubCall2+0x215
0x77ef46ee RPCRT4!NdrServerCall2+0x19
0x77e79c75 RPCRT4!NdrGetTypeFlags+0x1c9
0x77e79bda RPCRT4!NdrGetTypeFlags+0x12e
0x77e79b06 RPCRT4!NdrGetTypeFlags+0x5a
0x77e7c008 RPCRT4!NdrConformantArrayFree+0x42e
0x77e7be65 RPCRT4!NdrConformantArrayFree+0x28b
0x77e76794 RPCRT4!I_RpcBCacheFree+0x14c
0x77e76c2b RPCRT4!I_RpcBCacheFree+0x5e3
0x77e76a4d RPCRT4!I_RpcBCacheFree+0x405
0x77e76c13 RPCRT4!I_RpcBCacheFree+0x5cb
0x7c80b699 kernel3... Read more

6 more replies
Answer Match 79.8%

Hi, my computer keeps freezing when I shut it down, specifically at the screen where it displays "Saving Your Settings"

The error report from this are as follows
Event ID : 1524

Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.
I searched for solutions to this and one of the common ones were downloading and using UPH Clean. I have version 1.6 and enabled the logs for it. I check the logs and it starts up successfully at every start up but sometimes when I shut down, my computer still freezes at "Saving Your Settings" (forcing me to use the reset button or hold down the power button)

I have the most recent logs from UPH clean
Event ID: 1501

The following handles opened in user profile hive ADMIN-9F1868CAD\Administrator (S-1-5-21-1606980848-2111687655-725345543-500) are preventing the profile from unloading:

System (4)
HKCU\Software\Microsoft\MSNMessenger\PerPassportSettings\1956250368 (0x50)

svchost.exe (1640)
HKCU (0x37c)
call stack data collection not enabled for this process
What are these logs telling me and what should I do?

Thanks

Quick update, my second log
Even ID: 1501

The following handles opened in user profile hive ADMIN-9F1868CAD\Administrator (S-1-5-21-1606980848-2111687655-725345543-500) are preventing the profile from unloading:

svchost.exe (1704)
HKCU (0x368)
0x77e3b52f ADVAPI32!<no symbol>
0x77e0734a ADVAP... Read more

A:Computer Freezes during shutdown at "Saving Your Settings"

13 more replies
Answer Match 79.8%

After I open Microsoft Word, and then go to "Insert" and "Picture...from File", and then go to My Documents, as soon as the cursor moves anywhere after opening My Documents, the computer freezes.

I uninstalled Office, and re-installed, and still have the same problem.

Any suggestions?
Thanks
 

A:Microsoft Word "Insert" freezes computer

I have a similar problem on two dozen Office 2003 machines at school. We find that we can do inserts of clip art without a problem if we have run no other programs that day before try an insert.
But we would love to have a real solution.
 

2 more replies
Answer Match 79.38%

Hi all,

Sorry to repeat a question I see a lot of instances of, but none of those seem to be addressing my problem correctly.

I have not done anything new to my computer in recent days, so this problem has caught me off guard (I see most instances of this problem come after upgrading to Windows 7, I have had Win 7 installed for a while now).

Here is a summary of my problem:
1) My computer recently got stuck on the "Starting Windows Screen." So I manually held the power button to reboot.
2) On reboot, it said there was a need to run a startup repair, which I did. Everything checked fine, except for the last one which said "System Volume on Disk is Corrupted," which it claimed to have successfully fixed.
3) After rebooting from repair, the system gets stuck on "Starting Windows Screen" for a good 10-15 minutes, after which it runs a registry check. After it completes that I get hopeful -- but the screen then gets stuck on an all black screen with just the mouse cursor and nothing more.
4) Additional note: Attempting to start the computer on "safe mode" leads safe mode startup to become stalled on "DRIVERS\CLASSPNP.SYS"
5) The lastest attempt to repair yielded this message: "Startup repair cannot repair this computer automatically.
Problem event Name: Startup Repair Offline
Problem signature 01: 6.1.7600.16385
02: 6.1.7600.16385
03: uknown
04: 21201099
05" AutoFailover
06: 2
07: Corrupt Volume
OS Version: 6.1.7600.... Read more

A:Stuck on "Starting Windows", Repair Shows "System Volume on Disk is Corrupted"

Hi Stan, Hopefully I can help you out....or at least lead you in the right direction. From my experience, the symptoms you are suggesting sound like perhaps a dying Hard drive.

1. Do you have the windows 7 boot disks that came with your computer or when you bought the Operating System? If so, you could try and insert one of those and boot from it, and attempt to repair the installation. (this won't affect your data, only the windows system files).

2. If that doesn't fix it, you could try a fresh reinstall of windows 7, and see if that works.

3. If neither of those work, its likely that because of the fact that when windows is repairing itself, it is generally putting copies of its system files in the same physical location on your disk. Because your disk is obviously not completely dead, ie....its still loading to the windows 7 startup screen, its just copying files to the bad sectors on your hard drive and gets stuck when loading. This is especially my guess because you said Safe mode is having same problems, even after attempting to repair. In the past, I've tried and salvage a disk by reformatting it and only leaving on partitions which do not contain the bad clusters. This takes some time, and some guess work.....and really this is only a "bandaid" fix because once the disk has bad clusters, its only a matter of time before these things give out. You wouldn't want to trust your important data on it anyways....

I hope this leads you in ... Read more

1 more replies
Answer Match 79.38%

Got my computer back today (Windows XP), and my background is now all green with a black box in the middle saying "Your System Is Infected...etc"

Also a red circle with a white X in the task bar

I can't open the task manager

Can Anyone Help???...

Downloaded HiJackThis

My log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:04:51 AM, on 12/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\dlcqcoms.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TDispVol.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\sy... Read more

A:"Your System Is Infected" Background + "Internet Security 2010" virus/malware problem

Hi and welcome to TSF.

I'm afraid HijackThis no longer provides the information we require.

We want all our members to perform the steps outlined in the link given below, as far as they possibly can, before posting for assistance.

http://www.techsupportforum.com/f50/...lp-305963.html

If you have problems with any of the steps, simply move on to the next one and make a note of the problem in your reply.

Please note that the Security Forum is always busy, so I would ask for your patience while waiting for a reply - it may take a few days.

This thread will now be closed.

1 more replies
Answer Match 79.38%

Got my computer back today (Windows XP), and my background is now all green with a black box in the middle saying "Your System Is Infected...etc"

Also a red circle with a white X in the task bar

I can't open the task manager

Can Anyone Help???...

Downloaded HiJackThis

My log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:04:51 AM, on 12/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\dlcqcoms.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TDispVol.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\i... Read more

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Answer Match 78.96%

Hey guys I'm from Italy and i need your help.
While i was on the phone with my girlfriend she was surfing through some lyrics sites, and i suppose she clicked on some of the links.
After a while she calls me back telling me that she got this:
http://yfrog.com/17immag000sgj

I told her to do a virus scan with avast, but since it's very late she did the fast one, and she'll be doing the scan upon turning on the computer tomorrow.
Do any of you know how to remove this? Is it something that we can solve without any data loss?
In a couple of words, do we have to worry??

A:Green Desktop "Your system has been infected"

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

===============

If the infection prevents our tools from running, the following tool will help running them.

If you have an active internet connection, copy/paste the links below into your browser, don't click them or the rogue might redirect. If you don't have an active internet connection, download the tools from another machine, and transfer them to the affected machine via USB flash drive.

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)

There are 4 different versions. If one of them won't run then download and try to run the other one. You only need to get one of them to run, not all of them.

Vista and Win7 users need to right click and choose Run as Admin

http://download.bleepingcomputer.com/grinler/rkill.exe
... Read more

1 more replies
Answer Match 78.96%

Hi,

Can someone please help me with the above message? I'm a begginer and do not know how to fix this problem. I have Windows XP.
Please help.
Asia25
 

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Answer Match 78.96%

After a certain amount of time - and that time used to be a lot quicker if I had the screen saver on for any length of time - the computer will start to stop and start. What I mean by that is that it'll freeze for a minute or so and then "come back". And it'll do that about every five minutes or so until I restart the computer. Since turning off the screen saver, I left the machine on overnight and came back this morning to be able to work on it just fine ... until a few minutes about (about 10 am) when it started that stopping and starting behavior.

System

20" ACER AL2002W LCD 1680 x 1050 60 Hz
Asus M2A - VM X1250 onboard graphics not the HDMI version
AMD Athlon 64 x2 4200+ (65W) Dual core socket AM2 2.2Ghz, 512 KB x2 L2 cache
Mushkin HP2-6400 DDR2-800 High Performance Series 2 x 1GB sticks
Seagate Barracuda 320GB SATA HD 7200rpm
Hauppauge WinTV GO-PLus NTSC 44981 REV E199 TV tuner (the one with the mushkin ram)
LG GH20NS10 Black SATA DVD-Writer 20x
350 watt power supply 20/24pins Model number IP-S350AQ2-0 made by POWER MAN

- Increased the voltage to the ram to 2.1 volts that solved the ram problems i had.
(would crash everytime i ran memtest86 or any memory test software)
- Replaced the motherboard on the system to eliminate a problem with the on board video or the dvi port.
- Used different ram on the system to make sure it wasn't the ocz ram which is it has mushkin (prior to that it had OCZ DDR2 PC2-6400 800mhz Plati... Read more

A:Computer freezes for a minute or so and then "comes back"

Have you looked at your Event Viewer for errors/warnings that occur at these freezes?
 

7 more replies
Answer Match 78.96%

I take a lot of digital photos which I store in folders in "My Pictures" in "My Documents" in Windows XP. After over a year of doing this with no problems I can still open folders OK to view the photos in any of the folders and to delete them if required but as soon as I then close the folder the computer freezes.
All I can do is to turn off the computer and then reboot. I have tried Ctl,Alt,Delete but whilst a list of the running processes comes up nothing seems to be using CPU except System Idle Process. Has anybody any ideas as to what is causing this to happen. Thanks. Roger
 

A:Closing "My Pictures" freezes my computer.

7 more replies
Answer Match 78.96%

My system:

OS: Windows Vista 32bit Home Premium
Motherboard: E-VGA Nforce 680i SLI DDR2
CPU: Intel Core2Quad QX6700 4x2,67 GHz 8M
GPU: 2x EVGA GeForce 8800 GTX 768MB PCI-E (in SLI mode)
RAM: Corsair TWIN2X2048-9136C5D 2x1024MB 1142MHZ

I'm hoping that through my workaround, it can be discovered what the cause is. Or hopefully a fix, or a direction which I can look into.

The problem:

When I first got the system in late April I had the same freezing problems I have now. I thought cheap/bad ram was the cause. (2 x 1024 MB Nanya Elixir DDR2/533 Dimm). Although I'm no expert on the reliability of these brands. At the same shop I bought my previous system in 2003. At that time I also had freezes, so I replaced the ram which solved that issue. I decided to replace them this time also, which sadly didn't resolve the issue.


My workaround:

I came across this workaround purely by coincidence. I wanted to utilize all four cores as a test and I knew that BOINC projects could utilize them. It uses 100% of all four cores. I have the projects running as service so they are always active unless I close them [email protected] has been used by some as a benchmark of sorts. I joined [email protected] in a friend's team.

Of course, it is just a workaround. And a few minutes after I shut down BOINC, the computer will freeze again. It does not manner if I'm browsing the web, using word or playing a game (in the few occasions I even get as far as starting a game).

If I don't run... Read more

A:Computer freezes. I have a "workaround," would like to know a permanent fix or cause.

Have a look in your problem reports in the control panel and see what it lists, I have had a few of these boards now all with issues, even my current one, so I'd like to hear what your reports list and I can say what I have found with mine and hopefully deduce what the problem is from this.

2 more replies
Answer Match 78.96%

I have a Dell 4800 when I turn on my pc it gose on to where it says dell and stay on in that mode. is their anyway of fixing this.

A:Computer "freezes" in Safe Mode

Hello goyanks

Try running the Dell Diagnostics and see what is reported.

http://support.dell.com/support/edoc...ug/tools00.htm

.

1 more replies
Answer Match 78.96%

On a sony Vaio, whenever I boot the computer, it freezes on "Windows is starting up..." for about 2 minutes. Then, it loads the user names in safe mode...or, in normal mode, it proceeds to freeze on "Welcome". When I click a user name while in safe mode, the computer restarts. I can't get in in safe mode, and I can't boot to CD (it's a laptop with an external CD-ROM drive that's not booting correctly).
 

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Answer Match 78.96%

Apology for the length of this (if daunting, skip down to "When computer started rebooting..")

I just added a "Directory List Print" to my Explorer right click options and somehow the default choice (highlighted at the top of the list) changed from "open" to "search". Another classic Windows manuver!

Apparently the default selection governs what happens when you left click. So I googled and found:

http://www.google.com/search?hl=en&l...+of+Explore r

Installed this and all seemed OK-and may not have anything at all to do with what follows.

Some hours thereafter I shut down my computer because of bizarre behaviour of the computer resulting from combination of too many windows open, having burned some CD's and DVD's.

When computer started rebooting, it brought up a dark screen and sat and sat and sat. Tried restarting a couple of times, finally gave up and went to bed resolving to sort it out the next day. When I got up, the screen looked normal and all seemed well. Checked my email.

Then I clicked on My Computer and it brought up the My Computer frame and froze-not the computer, just the My Computer process. Had to use Ctrl-Alt-Del to stop the (un-responding) process. Repeated whole experience twice.

I can click on a desktop folder and windows explorer opens normally. So it is just My Computer that is freezing up. Tried to google, but searching on "My Computer" is impossible because the phrase "my comp... Read more

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Answer Match 78.96%

Hi

I have been redirected here from the Security Centre Hijackthis log help forum. I have been cleared of malware which was initially the problem.

Here is the link to that thread

http://www.techsupportforum.com/security-center/hijackthis-log-help/247609-win32-pakes-apc-trj-win32-small-jmk-trj-win32-lineage-351-trj-popups.html

The problem is that at the moment I can't complete an anti-virus or malware scan with Avast and Spybot programs, because my system "freezes" halfway through these scans.

More information can be found about my freezes in the original thread, much of it starts from post 11.

Don't know if I'm missing certain files that causes my system to freeze.
Thanks for the assistance.

A:Computer "freezes" in Safe Mode

Hi.

I am adding some more information that might be of use.

Recently my computer froze and send me the "blue screen" error report.
It went along the lines off...
----------------------------------------------------------------------------------
System log error report

Windows has been shut down to prevent damage

BUGCODE_USB_DRIVER

If this is the first time error screen appears, restart.... etc.

Check hard & software properly installed

If problem continue, disable or remove newly installed hardware or disable BIOS memory options such as caching or shawoding.

Technical Information:

STOP: 0X000000FE (0x00000005, 0X869A40E0, 0X10330035, 0X865F05E8)

Beginning dump of physical memory
Physical memory dump completed
Contact system adminastrator or technical support group for further assistance.
----------------------------------------------------------------------------------

Note:
My system freezes in safemode? I do not have traces of SmitFraud as cleared by the previous thread.
Also I havn't recently installed hardware.

Thanks so long.

3 more replies
Answer Match 78.96%

Hello everyone, I'm new to this thread and I appreciate any advise that I can get. Here's my problem.

I have a dual boot machine, both os are XP Professional W/Sp2
One I use to record and work on music, never connect to internet, never ran updates other than sp2.

the other I use for everything else. This os occasionally freezes when trying to access "My Computer" to access the hard drives, and often freezes on shut down on the "Windows is shutting down" screen. only thing I know is that when it freezes, I can go to the task manager and it says "My computer not responding" and I have to often hit the reset button on the machine, then it's normal after it reboots. I've tried reinstalling the window's software 2 times and both times after a clean install, the same problem...even before I install most of my other software and fully update windows. Here's the catch, it has NEVER happened while logged into the OS that I use to record my music with. I've guessed that maybe one of my 3 hard drives may be failing, but can't find anything to support that, they all seem to be fine. Any recommendations or any further info is greatly apprciated.
 

A:"My Computer" Not responding and freezes on Shutdown

Recently, i got the same problem, only mine is I can't open any folders in computer including my computer, my document, recycle bin , control panel, etc.

I can't open my internet explorer so i have to use firefox...
I also tried to install windows but i knew i made some mistake cause now i have 2 different windows....
IF i accidentely open those, my computer will freeze and all i can do is open windows task manager ( altctrlf4 ) and then log off ( which take like 1 hour everytime )


LAST Night, i was just trying to scan all my computer and guess what ? I found about 33 viruses... I mean OMG....well it's mostly just adware, although have 2 or 3 trojans, i guess.... Then i deleted it....

After that, i restart my comp and guess whattt ???

EVERYTHING BACK TO NORMALLLLLL...... i CAN use my computer as it is brand new.... I was so happy...

So, my recommendation is try to scan it... use good scanner..
I use kasperskay....
 

1 more replies
Answer Match 78.96%

I am running Windows XP SP3, fully updated, on an Acer lap top PC.

I have several folders full of .mp3's and want to see the bit rate and duration. To do this I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

The two new columns appear, but the format of the "Duration" column appears to be "hours:minutes", so I see "00:04" or "00:03" for most .mp3's, when what I want to see is 'hours:minutes:seconds", e.g. "00:03:45".

This also happens for video files (.avi files), e.g. all my episodes of "Heroes" (sad, I know) have a duration of "00:42" instead of "00:42:xx".


Here are two pictures showing the problem with the .mp3's. The first is of Explorer showing the Duration as "Hours:Minutes":




The second picture is of the properties window of the first .mp3 in the list above:




I copied some .mp3 files to another (old) PC on my home network, and it displayed the duration field correctly:




Also, the properties window correctly shows the duration also:





I'm not the only person to have this problem. I received a private message from a member of another forum where I posted about this problem several weeks ago. That person also has the same problem with the duration field.

The tech guys on that forum were unable to find the source... Read more

A:Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

* bump *

Tricky, this one!

8 more replies
Answer Match 78.54%

My 2008 DELL 1720 Inspiron Laptop continues to "SHUT DOWN" every 20 minutes. WHY?

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Answer Match 78.54%

Using "System Performance" DCS reports some events are lost. To fix it, I need to increase buffer size but I can't do it because all parameters are disabled. 
When I create custom DCS with same trace (based on "Windows Kernel Trace" provider) I increase num of buffers and everything works fine.
How can I change it for "System Performance"?

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Answer Match 78.54%

I have been getting these "Bad Pool Header" and "System Service Exception" BSODs for about a day now (the "Bad Pool Header" one tends to pop up more often then the other btw). I ran a registry cleaner which didn't work and ran memtest this morning and it showed that my memory was fine. The BSODs tend to occur more often when I am playing a game or running some program that uses a bit more memory but it also happens when I am just on the internet. On the other hand, last night I did nothing but surf YouTube for 3 hours and didn't get a BSOD at all. However, since then I haven't been able to do anything for more than 10 minutes (without being in safe mode) without it crashing, and this morning it completely froze until I turned it off. My OS is Windows 7 Home Premium 64bit. It came preinstalled from the manufacturer and unfortunately I do not have the install disc. The entire laptop is less than 2 years old and there have been no major hardware changes and I have never reinstalled the OS.

A:Random "Bad Pool Header" and "System Service Exception" BSODs

UPDATE: Another BSOD just happened after I left the computer idle for a couple of hours except this one said something about Asdsm.sys.

4 more replies
Answer Match 78.54%

First off, thank you for any assistance in advance.

Problem: "System Alert" balloon in tray icon that will not go away and redirects me in IE 7 to hxxp://www.virprotect.com/?aff=1012.

Using SpyBot Search & Destroy and Ad-Aware SE, I seem to have gotten rid of the problem of the redirection of my home page as well as removed the trojan that caused all of this in the first place (I think). The pesky balloon, however, remains. All pre-steps your forum recommeded have been completed. Below are the logs your forum requests in advance (please note that my DSS "extra" log file is attached):

PANDA ACTIVESCAN
===============

Incident Status Location

Potentially unwanted tool:application/myglobalsearch Not disinfected c:\program files\MyGlobalSearch
Spyware:Cookie/Atlas DMT Not disinfected... Read more

A:[SOLVED] Trying To Remove "System Alert" Balloon That Directs To "virprotect.com"

Download SDFix from here and save it to your desktop.


Please then reboot your computer in Safe Mode by doing the following :
Restart your computer

After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.

In Safe Mode, right click the SDFix.zip folder and choose Extract All,
Open the extracted folder and double click RunThis.bat to start the script.
Type Y to begin the script.

It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
Press any Key and it will restart the PC.

Your system will take longer that normal to restart as the fixtool will be running and removing files.
When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.

Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).

Finally paste the contents of the Report.txt back on the forum.


=========================================

This will help to identify malware on your system.
Please download Combofix from any of these locations:
... Read more

9 more replies
Answer Match 78.54%

hi every body
My PC has lots of files called "Thumbs.db" & "System volume information" in all its drives.I cant delete these files and I think the cause of shutting my pc down automatically and showing blue screen is these files.the operating system is win xp/sp2.
I don't know what to do with these and what anti virus will delete them.please help me.
thanks
 

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Answer Match 78.54%

I have been getting these "Bad Pool Header" and "System Service Exception" BSODs for about a day now (the "Bad Pool Header" one tends to pop up more often then the other btw). I ran a registry cleaner which didn't work and ran memtest this morning and it showed that my memory was fine. The BSODs tend to occur more often when I am playing a game or running some program that uses a bit more memory but it also happens when I am just on the internet. On the other hand, last night I did nothing but surf YouTube for 3 hours and didn't get a BSOD at all. However, since then I haven't been able to do anything for more than 10 minutes (without being in safe mode) without it crashing, and this morning it completely froze until I turned it off. My OS is Windows 7 Home Premium 64bit. It came preinstalled from the manufacturer and unfortunately I do not have the install disc. The entire laptop is less than 2 years old and there have been no major hardware changes and I have never reinstalled the OS.

A:Random "Bad Pool Header" and "System Service Exception" BSODs

UPDATE: Another BSOD just happened after I left the computer idle for a couple of hours except this one said something about Asdsm.sys.

1 more replies