Tech Problem Aggregator

Portege Z930 can not boot with RAM module installed

Q: Portege Z930 can not boot with RAM module installed

My Toshiba Portege Z930-108 laptop has stopped to boot with any RAM module installed in socket.

If I remove RAM module, laptop boots and works fine, but if I install any RAM module (original 4Gb 1600 or a new 4G 1600 CL9 or 8G 1600 CL11) computer cannot boot.

The screen stays black and power led is blinking two green and two orange, and some seconds after, 3G indicator also on in blue.

This is the only problem that I have with this computer, but it's strange.

I have updated BIOS to last version and problem is not solved.

I have tried to reset hardware (, also I have tried to reset hardware with power button pressed 30 seconds without battery but no success.

Any idea about this strage problem?


A: Portege Z930 can not boot with RAM module installed

I guess you used wrong or not fully compatible RAM modules.
This is only one plausible explanation.

I would recommend you to order the RAM modules recommended by Toshiba which are:

4GB DDR3-1600 PA5037U-1M4G

2GB DDR3-1600 PA5037U-1M2G

11 more replies
Answer Match 88.62%


I have a Portege Z930 laptop with an SSD drive. Recently it would not boot into Windows 7. It just hangs at the "Starting Windows" screen.

I removed the hard drive and connected it to another computer via USB. This was ok, i could see all the files, so i formatted it and put it back into the laptop.

When i boot it up now is still hangs at "Starting Windows. This is confussing, as the hard drive has been formatted, and has nothing on it.

Any help please.

More replies
Answer Match 87.78%

My daughter was using the above PC the other day, when suddenly it would no longer boot.

I've now tried to do a system restore to a backup I did a few weeks ago, but the system is reporting that the computer is using BIOS, but the backup was done with EFI

Unfortunately, on the bios settings page, I don't have secure boot listed under security.
In addition, on the system configuration page, the computer is listing the BIOS as being CSM mode.

Worse, there is no option to change that mode, as I can't select that entry.

I've now cleaned my hard disk partition, and done a system restore from the recovery media I created, but it still hasn't helped.

This poster [has a similar problem it appears|]

How can I reenable UEFI Boot/Secure boot? There must be a way.
I spent an hour on the phone with "Toshiba Expert Care", and they've now suggested I have a hardware fault.
I'd happily replace the SSD, if I thought that would fix the problem, but it looks like the problem is elsewhere.

A:No Secure Boot Option on Portege Z930-138

Furthermore, If I choose Refresh my PC after booting to my recovery stick, I get
"The drive where Windows is installed is locked. Unlock the drive and try again"

The drive can be read when booting to a command prompt, so I'm not sure which drive is being referred to here.

3 more replies
Answer Match 86.52%


I have a Toshiba Portege Z930-D3S laptop. I wanted to run a system recovery and did everything exactly as in the manual page 4-24, Section System recovery Options. The tool told me that the recovery partition is empty (or something like this) and the recovery cannot be performed. I definitely did not erase it and do not how it can be. Then there was an option to erase sdd and I thought that this might help (don't ask me why) and that the tool would erase everything but the recovery partition. So, I chose it.

Now I have the frozen screen with "Toshiba Leading Innovation" and cannot enter any menu neither by pressing 0, nor by holding F8. I cannon restart the laptop, it seems that it simply fall asleep when I press the power button.

Please, help me to recover the system.

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Answer Match 78.12%


I have problems with entering the BIOS and boot. My device requests a password, what can you do? Toshiba service centers in our city is not present. All I could do - press control, tab, control, enter, and the machine gave me PC Serial

Sorry for my English, I used Google translator.

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Answer Match 73.5%

I have a Portege Z930 ultrabook. A day or two back the display suddenly appeared to be permanently off. However, if I look carefully I can see that the image is there but VERY, VERY dimly. It is as if the light has been turned off (although since the screen is LED that will not be the case).

I was able to source a replacement screen but that made no difference.

The video card on the motherboard is working - at least to the extent that I can plug in an external monitor and see everything correctly.

I'm wondering if a hardware switch has inadvertently been triggered and I'm missing the setting. Or I suppose it could be a witch which turns the display off when the lid is closed which has become faulty...

The Z930 has been running Windows 8.1 very happily for the past year or so.

I'm hoping that there will be something simple rather than a motherboard failure...

Thanks in advance for any insight.


A:Portege Z930 - Display has become very dim

In my opinion it is hardware related issue and has nothing to do with settings.
In the past we have had many threads with the same or similar problems and describes issue was related to the defective FL inverter.

Have you already spoken with Toshiba service?

1 more replies
Answer Match 73.5%

Hi there,

Anyone have tryed to upgrade Z930's SSD?
Looking for some info, they appear to use mSATA interface - mini PCI-E like conectors.

Any specific information about the disk inside?

I'm planning to put this beauty on the machine:


A:SSD Upgrade for Portege Z930

The mSATA connector looks very similar to miniPCI connector but they are totally different.
So your only solution is to replace the HDD with a 2.5" SATA SSD.

17 more replies
Answer Match 73.5%


I have a Z930-108 laptop, with a SSD drive and running Windows 7 Ultimate, which was working ok. However i recently started it up the first screen is "Windows loading files" then it freezes on the "starting windows" screen.

Any ideas please.


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Answer Match 73.08%


I just buyed a Z930 Portege from Toshiba with Win7 Pro installed and 2 DVD with WIN8 upgrade.

Perfect, till I tried to make the upgrade. I changed in BIOS to UEFI and secure BOOT, started the computer with first DVD inside the DVD reader and nothing happend.

Then I started to search on the forum and find out that two other guys succeded with the update according to the paper notice of Toshiba (changing the BIOS and secure boot).

What I can do because main does not work.

Please give me an advice.
It is 12Gmodel, Core i5 vPro

Message was edited by: Doru_1

A:Win8 upgrade on Portege Z930

*Solved the issue.*

Just do the changes in BIOS.
Restart and wait till you got the message: restore to the factory setting.

Chose this option, put the DVD1 with W8 from Toshiba in the external ODD and follow the onscreen advices. Just one will be, with changing the DVD1 with the second one.

That is it. You have W8.

2 more replies
Answer Match 73.08%


we have a Port?g? Z930 with Win 7 preinstalled.
Now we want to upgrade to Win 8.
There were two Win8 DVDs supplied.

Can I use this DVDs for upgrade?
How should I use the DVDs without a drive?

I tried the DVD with another laptop and the DVDs are not bootable.

Any hints?

Thanks in advance!

Kind regards,

A:How to install Win8 on Portege Z930


> How should I use the DVDs without a drive?
I assume you cannot use them if you have not external CD/DVD drive?

Maybe you could borrow such drive from a friend?

Otherwise try to copy the content of the disk to a USB flash memory stick and then try to boot from the stick.
But to be honest, I?m not quite sure it this would functions.

Additionally check this:

4 more replies
Answer Match 73.08%

Hi, new to this forum. I have a Portege z930-14D laptop with 64 bit system with Intel Core i5-3437U processor and Windows 7 professional. I was using an external screen till recently. When i stopped using it, i noticed that the function key for display brightness wasn't working. When i pressed fn key and f6 or f7, brightness setting came up but i could change the brightness. All other fn key related operations were fine. I saw some online forums for this problem and followed their recommendation around upgrading diplay driver and value added pack from the UK support website of Toshiba. Also clicked on restart flash cards. Nothing seems to have worked and now the fn key itself has stopped working i.e., nothing happens when i press fn key and i cannot perform any operations using fn key. Please suggest what could be a solution to this problem. Thanks.

A:Portege Z930 - Function key not working

Uninstalled and then reinstalled display driver and value added pack and the fn key has come back but still cannot change brightness. Please advise.

1 more replies
Answer Match 73.08%


I recently bought a Z930 laptop, and I was thinking on upgrading the RAM memory.

I wanted to buy a 8gb DIMM, but I noticed on the specs that the maximum memory allowed is 6 gb (that means a 4gb DIMM + 2gb on the motherboard). Is this a motherboard restriction or similar? If not, would the laptop run with 10gb of memory?


A:Portege Z930-10E - Memory upgrade

The max says 4GB but you may be able to get an 8GB module working if it's decent RAM that has the correct channels. But if something goes wrong and damages the mainboard I doubt Toshiba would repair it under warranty, so I think the best thing to do is stick with the recommended maximum. 6GB is plenty anyway unless you are doing heavy graphical/media creation.

4 more replies
Answer Match 73.08%

Hi all,
I'd like to know what is the recommended memory by Toshiba to upgrade the RAM at the maximum amount.
I own a Portege Z930 16M part number PT234E-08P05SIT.

If I undestood weel it needs a 4GB DDR3 memory to get to the maximum of 6GB (2 on board+4), right?

What manufacturer recommends Toshiba?

Thank you

A:Recommended RAM upgrade for Portege Z930

Compatible 4GB RAM has part number PA5037U-1M4G.
Check it out.

2 more replies
Answer Match 73.08%

I installed W10 on my Protege Z-930 and it ran perfectly. During December Windows Update automatically installed a major upgrade for W10 and now the fan runs constantly, even when the laptop starts and CPU is very cold.
Can somebody help me ?

A:Portege Z930 - Fan runs constantly

Install and run Toshiba Service Station, update all the utilities.
Also update the BIOS.

2 more replies
Answer Match 73.08%


I have a Portege Z930-14L with 8GB memory and wonder what is the maximal memory I can add ? I saw the following in the description, but I don't understand if that means the maximum is 12GB(4GB onboard + 8GB expansion) or 16GB ( 2x8GB)

System memory standard : 8,192 (4,069 onboard + 4,069) MB
maximum expandability : 8,192 MB
technology : DDR3 RAM (1,600 MHz)

Thank you

A:Maximum memory for Portege Z930-14L

If I understand this info right your Portege has already maximum RAM.
Fact is that your Portege notebook can handle with max 8GB memory. ON board there are already 4GB and there is only one RAM slot available for upgrade that also contains one 4GB RAM module.
With other words your notebook has already maximum RAM and upgrade is not possible.

2 more replies
Answer Match 73.08%

Since my keyboard was changed I have had problems with the sound of my laptop. I can listen music only by headphones! Could anyone help me? I have Windows 10 (64 bits). Thank you very much in advance.

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Answer Match 73.08%

Install windows 8 and now to record a new track tells me that already exists, and Fingerprint uninstall and install him again but still the error, I can do.

A:The same fingerprint already exists in Portege z930

Solusion: TFPUWBF Delete Fingerprint Tool

4 more replies
Answer Match 72.24%


I recently upgraded my laptop to Windows 10, installed the drivers available on Toshiba website but unfortunately my touchpad lost the ability to scroll. Did anybody experienced this? How can I solve the issue?

Also, my function keys appear not to be working.

Thanks in advance.

A:Portg Z930-118 PT234 Touchpad not scrolling

Uninstall the touchpad driver in Control Panel, then let Windows Update install the new driver.

Uninstall the Toshiba Value Added Package in Control Panel, then install Toshiba Service Station, run it and install the Toshiba System Driver and System Settings.

1 more replies
Answer Match 72.24%


after 3yrs without problems the SSD in my Portege Z930-108 crashed. I could still copy the D partition (HDDRecovery) but no system or data partition.
When substituting the SSD with a newer version (Samsung 850 EVO) the right screw (Z930 oriented bottom up and sound connectors to the right) accidentially droped on the main board just next to the SSD. There was a short blue flash and afterwards the batteries do not seem to work any more. The system is running plugged into net without problems but no buffering by batteries happens any more.
Do I have to exchange the whole mainboard or is there some work around possible?

Second is there a way to recover the original drivers/system from the copied D partition without a Toshiba Recovery wizard or is there a download of this wizard?

Thanks for any comments and help

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Answer Match 72.24%


I just got my new Toshiba Portege Z930 pre installed with Windows 7, accompanied with two Windows 8 Pro discs. It's a beautiful pc, but with no cd-drive, how do I install Windows 8 from the discs?


Message was edited by: Toshibanewbie

A:Upgrade Portege Z930 with the accompanying Windows 8 CD's

> but with no cd-drive, how do I install Windows 8 from the discs?
You could use an external USB CD/DVD drive in order to boot from Win 8 disks.

Or you will try to install the Win 8 using an USB flash memory sik.
But in order to be able to install the Win 8 from USB flash memory stick an Win 8 ISO (image) files is needed.
Additionally you have to create an bootable USB stick. You can do this using the ?Windows 7 USB/DVD Download Tool?

I recommend to use google for more details

2 more replies
Answer Match 72.24%

I updated my Toshiba portege to Windows 8, and all Works fine, except the 3G Ericcson, that i cannot find and it not Works,
What should I do?

Thanks in advance

A:Portege Z930 - need Win8 driver for Ericcson 3G

>? except the 3G Ericcson, that i cannot find and it not Works,
Not even this one ?

Try to test it and send some feedback.

4 more replies
Answer Match 72.24%

Does anyone know how to get into the Intel Management Engine BIOS Extensionon in this laptop.
I have tried reseting the password for it, but it will not accept the default password.


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Answer Match 72.24%


I have problem with my Toshiba and I cant report it due to Toshiba website error.
When I'm on this site: and I enter serial numer of my PORTEGE Z930-14D which is 8D032137H nothing happens. The page which will appear is blank, and I cant check even the status on guarantee.

Please check it out, why the Toshiba website dont work correcly in my case.

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Answer Match 72.24%

I've just upgraded from Windows 7 to Windows 10 (64) on my Portege Z930 (Part number: PT235R-08JOJERU)

Unfortunately, there are several issues that are not working properly:

- My function keys are not working at all (TOSHIBA Function Key v. is installed)- Bluetooth is not working (TOSHIBA System Driver v. 1.01.0002 is installed)

Besides I?m seeing in Device Manager 3 unrecognized devices:

Base System DeviceH5321 gwUnknown device
The screenshot is attached.
Please help to fix it.

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Answer Match 72.24%


Is it possible to update to windows 8 without using a dvd external drive?

Through image of the dvd's or something?

I tried to put the files of the dvd in a external hdd usb drive but it didn't work... is there any way to install it without using a dvd external drive?

Thanks :)

A:Portege Z930 - Upgrade to Windows 8 without dvd drive

Yes you can make a bootable USB Flash Drive from the Win8 ISO by using a tool like WinUSB Maker.

1 more replies
Answer Match 72.24%


Toshiba Portege Z930-108 PT235E
Windows 7 Professional SP1

I'm new to forums so please forgive me if I don't give enough information! I have two issues with my Portege Z930 that have been bugging me for months, if not longer. The first, and more longstanding issue is with the touchpad. Every so often it disables itself for no reason, and without warning. I quickly learned to press Function F9 and it comes back on again.

However, recently it was becoming more and more common (every couple of minutes) which led me to reinstall back to factory settings. Since then, it has been disabling a lot less frequently (once every few hours) but it still does it!

The other issue is with the device disconnect sound. This keeps on playing regardless of whether I have anything connected or not.
It was driving me crazy until I learned I could simply disable the sound effect which I have done (but clearly this is not a solution).
was hoping that this would be cleared up by the restoring of Window 7 to factory settings but if anything, its been worse since.

This has been going on for a few months now and I have tried everything I've read (although I'm not that tech literate so I may not have understood a lot of what I've read!).

I've looked in event viewer but there doesn't seem to be a record of anything happening when the noise occurs. In device manager, the screen does seem to refresh shortly after the noise but there's no way of knowing which device is causing ... Read more

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Answer Match 72.24%


our company bought a Toshiba Portege Z930-14X and it is necessary to do a clean Windows 7 Install.

Unfortunatly there is no working Windows 7 key to be found anywhere on the device.
I did read out the key from the original installation, but this key is not supposed to be activated, hence doesn't work for clean installation.

Usually there is a licence sticker at the bottom of the device, but this laptop has nothing whatsoever.

So, where do I find that Windows 7 key?

Kind regards,

A:Portege Z930-14X - need key for clean Windows 7 installation

>Unfortunatly there is no working Windows 7 key to be found anywhere on the device.

If you want to use an clean Windows system, you have to purchase the MS Windows disk containing the serial key.
The Toshiba notebooks are preinstalled with Toshiba image containing the OEM version of Windows system and the drivers. This image is already activated. The serial key isn?t needed.

6 more replies
Answer Match 72.24%


I have to Setup *20x* z930 for a customer,
the Notebooks have been bought with OEM W7/W8, W7 is preinstalled.

I want deploy a "standard-Image" for all 20 Notebooks (Windows 7, sysprep) -
my question is about the windows7 key aktivation

If I clone a W7 OS to another Portege, there is still the same W7 Serial number (checkt it with script; w7 is still activated). (Serial Key for W7/W8 integrated on system board?!).

May i run into troubles when doing the "rollout" in the way i described above?

thanks for help!

A:Question about Win 7 image installation on 20x Portege Z930

What troubles do you think about?

Fact is that if you need 20 Microsoft Windows 7 licenses if you want to use Windows 7 on 20 notebooks.

But you can still use one and the same image on all 20 notebooks if all notebooks are equipped with the same hardware parts.

2 more replies
Answer Match 71.4%

I have the laptop since July 2013. At the beginning I had a good autonomy, the battery was lasting 6 hours, which with time diminished to something like 4 hours.
Now, I've been using the laptop plugged for some time, and I discovered a week ago that I have a huge capacity loss, around 55%. The strange thing is that this got much worse in few days, and now the loss is at 77%.

Besides buying a new battery (which I will do in the future - btw, any tutorial on how to change it?), what can I do? this loss of capacity is permanent? I've been measuring it with an acpi tool.


A:Portege Z930 - high loss of battery capacity

since the last message, the capacity loss raised to 83%. Any idea?

2 more replies
Answer Match 71.4%

Very disappointed with the response from Toshiba over an issue we are having with the Z Series laptops.

Let me explain - I am responsible for the laptops at a large college in the south of the UK. We have round 40 Series laptops and on a large number of them the screws which hold he hinge covers in place have come out and become lost, in many cases the hinge covers have come off and been lost as well. The first thing that crossed out minds was 'interference' by students but as no other screws were found to be lose the only conclusion we can come to is that that there is a design fault and these hinge cover screws have worked lose over time and fallen out.

I am currently working through all our Z Series laptops and I am finding more and more lose or missing screws and additional missing hinge covers. We have bought this to the attention of Toshiba but they will not accept there is an issue - but haven't yet provided a reason why this should be happening in such numbers.

As can be imagined we are not best pleased with their response and would like to hear from anyone who has had the same issue. At over 50.00 GBP to fix each pair of hinges, you can imagine how quickly the costs are rising.

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Answer Match 71.4%

My TOSHIBA (ex-laptop) Portege(Z930) board burned out with hot water. I removed the tiny SSD and now need to transfer the data with a USB to another PC.

I borrowed from a friend a SATA to USB adapter with 2 interfaces and even the small connectors for SATA was not small enough for TOSHIBA's SSD. Apparently I need a special SATA to USB adapter which fits to TOSHIBA Portege's mSata.

The reason I wrote here is because there are many SATA USB adapters in internet advertised but it seems they have bigger connectors. So TOSHIBA calls the SSD mSATA labeled on it, but many people call mSATA for one size bigger SSD.

I don't want to order something doesn't fit again. Is there anyone who already removed SSD from Portege?
Could you provide me a link for such adapter?

A:Portege Z930 - need external controller for internal SSD drive

The notebook was equipped with an HM77 Intel Panther Point chip and with the launch of this chip Intel allowed the notebook manufacturers to integrate the mSATA (micro SATA) SSD form factor.

There is also an difference between the mSATA form factors?
Since the mSATA is limited to four (NAND) chips only, Intel has developed a new standard of mSATA which is called m.2 or mSATA2.

In many cases this is called also NGFF (New Generation Form Factor)
This m.2 standard is longer and has a lower profile?

I'm not quite sure if this Portege Z930 supports mSATA or mSATA2 but you check the internal SSD drive where this information should be available

6 more replies
Answer Match 71.4%


31.Oct.2012 we purchased Portege Z930-G1S (PT234R) - quite an expensive notebook with Win7 Home Premium OS.

We thought we are entitled to Win8 discounted upgrade, but as we entered our data on Microsoft site - they told us we're not entitled.

We tried to reach Toshiba support in Russia -
Several times over a month.

But all the mails are returning with "invalid recepient address" error.

How can it be that official Toshiba support site enlists invalid blacklisted address ?
How can it be that recent and quite expensive Toshiba notebook is not subject to Windows 8 upgrade program ?

Thank you.

A:Portege Z930 - Win8 Upgrade Offer fails


Please check this page how to upgrade to from Win 7 to Win 8:

The point is that you have to order Windows 8 from Microsoft and install it.
If it fails contact Microsoft why the Win 8 order has failed.

From my knowledge Toshiba provides an Win 8 drivers. You can get this drivers using TOSHIBA Upgrade Assistant but you can do that after Win 8 has been installed!

I found this Toshiba Win 8 Info page about ?Win 8 upgrade?

2 more replies
Answer Match 71.4%

Good afternoon,

When I press the FN key does not appear functional menu at the top of the screen. I installed Toshiba Value Added Package and Function Key but still missing.

Like this:

What driver I need?

The operating system is Windows 8.1 Pro and laptop Toshiba Portege Z930-108


A:Re: Portege Z930-108 - FN key doesnt show flash cards


If you use Win8.1 you can use Functional kez on two ways and change two modes:
-special function mode
-standard F1-F12 mode

There is one difference. When you use special function mode you can use F keys only. With standard mode you must use FN+Fx key combination.

Flash cards that you can see at the top of the screen works with Vista or Win7 only. As far as I know since Win8 flash cards are not shown on the top of the screen anymore.

5 more replies
Answer Match 70.56%

After many months biding my time I have just embarked upon upgrading my Portege Z930-11G to Windows 8 Pro.

Largely this has gone to plan with the exception that after running the Toshiba Upgrade Assistant I've lost the Fn key display and about half the keys no longer seem to function at all.

The only key I ever used routinely is the Fn+F8 option to turn WiFi on/off.

So now I cannot enable the WiFi on the machine.

There must, surely, be a mean to do this but I can't find it. Does anyone have a suggestion? I'm OK for now as I have a wired LAN in the house but once I get out on the road I'm going to struggle without WiFi.

Before running the upgrade assistant the Fn key brought the key display up across the top of the screen and I surely wish I'd turned WiFi on at that point.

The Fn key utility offers very little control of the Fn keys. It does not offer the ability to do anything other than disable five on screen notifications for keyboard backlight, power plan, touch pad, cursor overlay and numeric overlay.

All help gratefully received.


A:Portege Z930: Loss of Fn keys after Win 8 upgrade - cannot turn WiFi on/off

> So now I cannot enable the WiFi on the machine.
First of all you can enable and disable the WiFi using function key but you can also enable the WLan in Windows 8 settings
Win key + C -> Settings -> Change PC settings -> Wireless

Now you can use the wireless devices slider to enable or disable the WLan.

But to get the FN key working you have to install the +Toshiba Function Key Utility+ for Win 8 and +Toshiba System Driver+ for Win 8

1 more replies
Answer Match 70.56%


I have toshiba portege Z930 and my function keys worked until I have installed YAC (Yet another cleaner) to get rid of some malware, that worked, but the problem is that even after uninstalation, function keys got broken:

FN + y/z which should highlith the keyboard is not working (I've installed something called "Function Key" so that works for now, as well with FN 1,FN 3,FN 4, and 3+4 for volume)

but others doesn't simply work:
FN + ESC (mute)
FN + F2 (eco mode)
FN + F5 (monitor switch)
FN + F8 (wifi/bluetooth switch
FN + F9-12

Could anybody point me to right drivers for that? Thanks a lot

A:Portege Z930 - FN keys Issue - not showing menu on a screen

What Windows system is installed?
In case of Windows 7 you must install Toshiba Value Added Package
In case of Win 8.1 you need to install the Toshiba System settings.

But note: some FN key functionality depends on the 3rd software. For example you will not be able to use the FN+F2 eco mode if ECO Utility isn?t installed.

But why you don?t set the OS back to early time point before you used the cleaner tool?

2 more replies
Answer Match 70.56%

I recently updatet my Laptop (Z930-12m) to windows 10, everything is working fine so far, except the Touchpad (Synaptics).
I can't scroll any more and also the momentum setting I used before seems not to be working any longer.

So I ask myself are there any updates for the drivers planed for this? Or can I get them anywhere else?

A:Portege Z930-12M - Touchpad is not working properly after Windows 10 update

The scrolling on the touchpad works now, I just did not adjust the settings properly.
But the momentum still does not work.
Anyhow, I found a view drivers for my laptop

1 more replies
Answer Match 70.56%


I used Toshiba Recovery Media Creator to create 2 recovery media on USB flash drive for my Z930-10P. Then I removed all partitions from the computers SSD. The problem is that the recovery process won't work. This happens:

1. 'Windows is loading files' is displayed on the screen
2. 'Starting Windows' and the Windows 7 animation logo is displayed.
3. Then the marker is shown for a couple of seconds before...
4. An error message *ERROR : F3-F100-0008* is displayed with the instruction 'Please press OK to turn off the computer.'

I have tried both USB flash drives. What does this error mean?

A:Portege Z930-10P - Recovery media ERROR : F3-F100-0008

Unfortunately I don?t know what this error code exactly mans but on different forums people speculate about some HDD, memory or recovery image failure.

In your situation proper answer will not help at all. Problem is that you cannot use created recovery USB sticks and at the same time you?ve made biggest mistake and removed recovery image saved on the SSD. Now it is not possible to start HDD/SSD recovery image installation.

Question is: what you can do now? You can try to contact nearest Toshiba service provider, explain the situation and ask for help or good advice. Other way you must order original recovery installation disc for recovery image installation.

16 more replies
Answer Match 70.56%

I have a toshiba portege z930 pt234e With Windows 7 Professional
I connected the external optical drive and was running fine
But when I installed the Toshiba Recovery Media Creator, the external optical drive disappeared
When I open the Toshiba Recovery Media Creator, Shows, No HDD Recovery Area!
I want to make a Recovery disk of the system

A:Portege Z930 - Toshiba Recovery Media Creator issue


The Recovery Media Creator is an Toshiba tool which requires the Toshiba image files in order to create the recovery disk. The image files are placed on a different partition called HDD recovery partition.

If the HDD has been modified or this partition deleted, the recovery media creator will not be able to find the image files and you will not be able to create such disk.

So my question is: did you reinstall the Win 7 at your own hand? Did you modify the HDD in the past?

19 more replies
Answer Match 68.88%

I upgraded the hard drive in my Portege M200 from 4GB to 80GB using Parted Magic to clone the original drive. The cloning completed successfully, but instead of booting up with the new drive, the M200 just displays a blinking cursor when powered on. Any help is much appreciated.

TIA, focus

A:New hard drive installed on Portege M200 but won't boot

Hi there

Maybe You can try one of the below to fix your problem:

BUT!! ALWAYS keep a backup!!

Boot system up with a DOS floppy (with fdisk.exe inside) to restore MBR by typing

fdisk /mbr

This works even on a SATA disk. Alternative boot up any Win2k or XP installation CD, go to the recovery console and issure command




2 more replies
Answer Match 62.16%

Please help.
Does anyone have a *photo or physical description* on the original 128 Meg module that went in the the 3440CT.

I know the part number and specification I'm specifically trying to identify if the one in my 3440CT is a Toshiba part and therefore under the 10year guarantee. Its faulty.

Paper Label Printed with:-

* square "3d" bar code
* 128MB PC-133
* MTGA83S-86KI3
* S/N:S36000801096

The chips are KTI

it has 4 chips on each side and is a Micro Dimm 144 pin.
Printed on board is T3-0196 REV:1.0

I hope this link works. This is one on Ebay in Poland


Message was edited by: neill.bird

A:Portege 3440CT: What is a orginal memory module spec


Portege 3440 supports 64Mb of internal memory and this memory cannot be removed.
So only one slot is available.

As far as I know Toshiba recommends using these modules for an upgrade:

*SDRAM 64MB (PA3033U-1M06)*
*SDRAM 128MB (PA3034U-1M12)*

I think you could google for these single numbers and you should get a photo or all needed details about these modules?


8 more replies
Answer Match 62.16%

Is there somewhere you can download the tpm driver for windows 7 for a Toshiba Portege A30-C-13D ?We reinstalled a volume license version of Windows 7 professional and now the TPM driver isn't there and Device Manager shows uknown device

More replies
Answer Match 62.16%

I bought the upgrade from 7 to 8 during the promotional offer in early 2013, but until now I was waiting for a better moment to perform the upgrade. I'm trying to do the upgrade having prepared a USB pen with the ISO I downloaded in 2013.

However, after 20 minutes of work, around 99% it says that the Upgrade was unsuccessful.

I've read somewhere that it could be because of the recovery partition of my Portege.

Does anyone have faced similar problems?
Please, consider that I'm trying to perform an upgrade, instead of a clean install.



ps and probably OT: does anyone know if it is possible to obtain the ISO of 8.1 having the 8 with an activation code?

A:Portege Z930 - Upgrade from Windows 7 to Windows 8 Pro

As I’m not mistaken the Portege Z930 was sold with a preinstalled Windows 7 but the additional Windows 8 DVD should be part of the package.

Didn’t you get such Windows 8 DVD medium?

Anyway, I found an useful page which provides you different information how to upgrade the system to Windows 8.

Please check the link: Step-by-Step Instructions Upgrade to Windows 8

I would recommend you to perform the step by step instruction and to repeat the system upgrade process.

6 more replies
Answer Match 61.74%


I have bought an M700 which came back from a company leasing.
It has neither a webcam nor the WWAN module installed.
I am not missing the webcam but trying to upgrade the WAAN card.

Model No. PPM70E-0QH02DEN

I have got a sim-card holder in the battery bay, so only the mini-pci card should be missing.

Is it possible to upgrade?
How do I access the mini-pci slot?
Which parts do I need? (F3507g card, antenna, wires, screws)

Thanks for help.


A:Installation of F3507g WWAN module to Portege M700 PPM70E


You mean 3G module?

From my knowledge the 3G module was not installed in all Portege M700
This means that there are different motherboards which provide different hardware specification.

In your case I recommend getting in contact with an local ASP.
The guys would be able to help you and would provide the right parts for an upgrade (if possible)

As far as I know some of M700 have been equipped with an 3g+/HSDPA Broadband with a data transfer rates of up to 3.6 Mbit/s (Module can be upgradeable to 7.2Mbps by firmware)


8 more replies
Answer Match 58.38%


Hope someone can help me please.

I have a friends Toshiba Z930 Ultra book.

When you boot the laptop it does not boot but comes up with the meesage PXE-E61 : Media Test Failure.

This is a Windows 8 Laptop 3rd Gen i7.

I can boot from HIREN's and the Hard Drive is found and is selectable and all files appear to be intact.

I have gone into the BIOS and discovered that Boot mode is set at CSM Mode.
However Windows 8 requires the boot mode to be UEFI.

I can not find how to change the Boot Mode from CSM to UEFI.
The option is greyed out and can not be selected.


A:Satellite Z930 - Boot mode set to CSM Boot and Greyed Out

Try load setup defaults. I'm not aware if Z930 has UEFI Support but I guess. Mabye there is some kind of superuserpassword you haven't entered to gain full access to bios functions.

The failure is about LAN/PXE Boot, nothing to worry about.

Win8 doesn't essentially requiere UEFI. it also works with CSM, but may need other bootloader and BCD container to run current installation.

16 more replies
Answer Match 54.6%


I reinstalled windows 7 pro on my Portege M780 and i need the Toshiba Pre installed Apps
It was 7 Pro 32bit and I clean installed 7 Pro 64bit Iv grabbed all thats offered in the download section for 7 64bit but not all is there.

I used to have cam , screen rotate control , DVD app plus more Im not even sure what as i only got it the day before installing windows :(
If anyone could help that would be awesome Thanks

PS i cant get the finger scanner to work right as well, once i installed it and set-up com wouldnt start after log-in screen but did in safe mode so i disabled it in device manager. Any ideas Anyony Cheers

I tryed getting the Pre installed apps from recovery but with no luck :(

A:I need Pre installed software for Portege M780

Original recovery image that you got with your notebook contains operating system, all necessary drivers, Toshiba specific tools and utilities, and of course some additional software like DVD player, antivirus application, trial Office.

When you do own OS installation on Toshiba download page you will find drivers, tools and utilities only. Such additional applications will not be offered. This you can have if you install original recovery image.

At the end one very important info: Toshiba offer all this for supported operating systems only so if you cannot find it on download page I can just say ? bad luck.
In this case you must try to find right drivers offered for other models but with the same hardware components and this is pretty complicated.

3 more replies
Answer Match 54.6%

I have installed XP as a clean install on a Portege 4000 which previously had 98SE on it.

Now I'm unable to play dvd's in Windows Media Player and am getting a message that it needs an MPEG-2 decoder, however Microsoft are transferring me a site where I need to pay: [].

Is there any way around this?

The cd is working ok and there doesn't seem to be a need for an acoustic silencer at the moment.

A:Portege 4000 - XP installed - cannot play dvd's


If you need an MPEG-2 decoder then I would recommend installing some codec packages.
+K-Lite Mega Codec Pack+ contains all needed (and more) codecs.

You should try it.

PS: Why you don't use any 3rd party players? For example the *VLC player* is for free and it's a great player. It handles all possible files.

Cheers mate

2 more replies
Answer Match 54.6%

a message began appearing and saying windows installed module has stopped working and DPE closed it for my own protection.. what will i do with this?

More replies
Answer Match 53.34%


I am using Toshiba Portege M600 with windows Vista.
When I am reboot my lap top I am not getting any sounds.. In the system tray the volume icon button is marked with X and when I mused over it syas that " No audio output device is installed.".I tried all the option like uninstall the sound driver and reinstall it. When i checked in the device manager under Sound,game and controller I am getting Realtek High definition audio driver with exclamation sign. When I tried to update the driver it shows that "This device cannot start. (Code 10)".

Please guide me to resolve this problem.


A:Portege M600- No audio outout device is installed.

I would try:

1) Update the BIOS and set it to the default settings.
2) Uninstall and reinstall the sound drivers. Look for updated drivers on the Toshiba Website.

7 more replies
Answer Match 53.34%

My Toshiba Port?g? R700 (PT311A-06600Q) will not connect to the internet.
It says that a Network Adapter needs to be installed and configured, but I do not have the disc to do this, nor do I have an internet connection on my laptop to download the driver.

I have attempted to download the driver onto a USB, using another laptop, then using that USB, I have tried to install it onto the problem computer, but it won't install.

There is no Windows installed on the problem computer, may this be an issue as to why the driver won't install?

Help me, please!

A:Portege R700 PT311A - Network Adapter needs to be installed


I hope you picked up the right driver.

Not quite sure if you are talking about LAN driver or WLan driver and what Windows system you are using but fact is that all drivers for this unit can be found here:

I would recommend you to check once again if you downloaded the proper driver. Then move the driver package to the notebook (desktop). Unzip the package and execute the setup or install exe file.

In case you would not find any exe files in the package, I would recommend you to install the driver within the device manager.

1 more replies
Answer Match 52.92%

Hi, had an upgraded SSD for my machine so decided to do a fresh install of Windows 7 64bit and now I have and error saying PCI controller software is not installed, tried windows update no luck - any ideas please?

Thanks, Peter

A:Portege M750 - PCI controller software not installed on Windows 7 64bit

Hi pbaker_1,

Hmm... PCI controller could mean everything... I think you have forget to install the driver for this device?

What is the device and vendor ID of it?

3 more replies
Answer Match 52.92%

  If I upgrade Avast program through its upgrade function, it generates a dll missing error which can only be fixed by complete uninstall, reinstall, and reConfigure from square one.
Does anyone know how to get offline installs of Avast Pro Anti-Virus?  I think if I simply install the latest greatest, my settings will be saved [I hope!] and I will avoid the dll missing error.
My Avira Anti-Virus Pro's Firewall module is uninstalled, go figure.  Does anyone know how I can reinstall just that Firewall module, or, do I need to reinstall the offline EXE?
  I have three computers, each one has its own stuff.

A:Avast upgrade & Avira Firewall module not installed

Avast! Professional Antivirus direct download <- offline installeravast 2016 Offline Installers (direct download Links)

6 more replies
Answer Match 52.92%

This started like a month ago when I tried to boot my laptop but instead I was getting this 4 beep code (RAM read/write failure). What I did then was removing/switching memory modules until I found one of them wasn't working (the one on DIMM A slot). So, I order new RAM, install it and laptop works fine for about two weeks.
Just today I tried to boot and got the 4 beep code again. Same old: remove one module, test, replace the module, test...but this time whenever I fill the DIMM A slot the laptop won't boot (4 beep code of course). I can use any of my RAM sticks on DIMM B and the computer will work fine, which means that my memory sticks aren't bad.
I'd appreciate any ideas,


FYI, I have 3 4GB RAM modules, 2 of them are the Corsair RAM I recently bought and the other one came originally with the laptop (Hynix)

A:XPS17 L702X 4 beep code when 2nd RAM module is installed

Sounds like one memory socket has gone bad -- you will need to replace the system board.

5 more replies
Answer Match 49.98%


I have been issued a trial Toshiba Z30-C-10N to test our image deployment with. We use SCCM via PXE boot to deploy our images but unfortunately the laptop cannot boot from PXE even after trying various boot methods (Secure boot is disabled). After doing some googling a lot of people are saying that CSM boot mode is needed, but this is not available in the current BIOS on the Z30-C.

So I'm just wondering are there any plans to release a BIOS update soon with added CSM boot support?

Any help is greatly appreciated.


A:Portege Z30-C-10N cannot boot from PXE - CSM boot mode needed

I believe CSM is in the latest BIOS.
Update the BIOS and see how that goes.

1 more replies
Answer Match 48.72%

Trying to image a Z30-c from a windows recovery USB.. Cannot seem to get the USB to boot... The USB works on Dell \ HP... but not Toshiba...
Not sure what the issue is, but it is awfully odd..

Can someone please let me know what the answer is.

Thank you!

More replies
Answer Match 48.3%


I have recently acquired the above notebook. I decided I would try to rebuild it, bad idea.
I don't have an external CD-ROM or the recovery CD's. I do however have another laptop and a Windows XP CD.

I removed the HDD from the 3500 and put it in my other laptop. I formatted the drive and installed windows. All worked Ok and boots fine in my other laptop. When I put the drive back in the 3500 however, it will not boot. All I see is a blank black screen, not even a cursor or any errors.

I have tried formatting the drive again and sys'ing it, this does not work. I tried starting the install of on my other laptop then continuing on the 3500 but that does not work either.

I was wondering if the 3500 was looking for a partition that I have deleted. I can't think why it will not boot when the HDD will boot ok in my other laptop.

Does anyone have any ideas?


A:Portege 3500 will not boot from HDD

I don't think this has anything to do with the partition. You get the black screen because the other laptop is quite different installed regarding Windows ACPI etc.
If you have a usb floppy drive try this:
1. Partition and format the HDD with Fat32 (or fat 16).
2. From your installation CD copy the i386 directory to the partition (attach the HDD to the other laptop)
3. Start the P3500 from a DOS bootable floppy, change to the I386 directory and start the winnt.exe

9 more replies
Answer Match 48.3%


I upgraded my Portege R30-A to add a second SSD (Crucial M550) replacing the optical drive with the new SSD with caddy.

But now the system won't boot automatically from the original SSD.

I could press F12 while turning on my laptop, and bring up the boot manual. Here I can see my original SSD and I can boot from it correctly.

In the boot order in the BIOS, I only see HDD/SSD, USB Memory, ODD .... It doesn't give me the option to choose between SSDs.

Anyway when I boot in this way I get blue screens after a while in win7.

I have tried to instal a HDD as the second disc instead os SSD and the resut is the same.

Is there anything I can do to solve this, now I have to use the second disc as an external USB disc.


A:Portege R30 won't boot from SSD after upgrade to SSD and HDD


Such ODD to SSD/HDD replacement is not always possible and in many cases the BIOS will not handle and will not recognize the new HDD properly.

As far as I can remember some older Toshiba Tecra and Portege notebooks which supported the Slim Select Bay feature were able to handle 2nd HDD instead of ODD drive but this was possible due to available slim select bay.

In your case it looks like the notebook as well as the BIOS does not support such feature and therefore the additional SSD/HDD isn?t recognized properly.

5 more replies
Answer Match 48.3%


I've got an Portege A200 which is only a couple of years old but the hard drive no longer works. Initially I thought this was due to corrupting the boot record on the drive but after attempting to replace the hard drive (with two different drives) it is showing an IDE #0 error upon boot. I have therefore come to the conclusion the IDE controller chip has died.

In order to get the latop working I burned a cd with the ubunto ISO. This boots ok but due to only have 512Mb RAM the system is somewhat limited and anything installed is lost everytime I reboot.

I have now bought a 2Gb flash drive and installed ubuntu onto this. My next problem is that there appears to be no boot from USB HDD or USB Memory Stick option in the bios.

The possible options that I can think of are:
1) Upgade the bios so it supports boot from memory stick (although no HDD so not sure how I could reflash the BIOS or if there is even a BIOS upgrade that would support this functionality)
2) Create a cd which starts the boot process then tells the system to continue booting from the usb drive (Is this possible and does anyone know where I might be able to obtain such software)
3) Boot from CD but use the USB to retain any information saved / any installs etc (I guess similar to option 2 except the cd would manage the whole OS and the USB would just hold 'additional' information)

If there are any other options that anyone can think of I am happy to give them a go. Seems a shame to have to c... Read more

A:How Can I boot from USB - Portege A200


First of all I have to say that it?s not possible to boot from the external USB device like the USB stick, USB CD/DVD drive or USB HDD.
It?s possible only to boot from the external USB FDD (diskette) drive?

However, not the booting possibilities are clear but I think you have misunderstood the IDE#0 error message. In m opinion the IDE controller is not faulty but only the new HDD is not compatible and not recognized by BIOS.

There are different reasons for this issue?
Mostly this error message appears if the HDD master/slave/c-sel settings are not correct.
Usually such settings don?t need to be changed or switched on 2.5? HDDs but some HDDs support an jumper which must be set in the right position. But I don?t if your HDD supports this?

Furthermore the not compatible HDD size could be the reason for such error messages!
So finally I would recommend contacting the ASP in your country to get a new, compatible HDD and to check if the same error persists.

Good luck

2 more replies
Answer Match 48.3%

Hi guys, hope someone can help me.

I've recently been given a Portege S100 with a non functioning DVD drive.
I swapped out the drive with a working one but still no joy.

I have been informed that this probably means that the problem is with the motherboard, and its not really worth replacing it on such an old model.

The person who gave me the laptop did say that the rest of it is fully functional.

However, my main problem is that the laptop was supplied with no OS on the HDD.

I have got the original Toshiba installation DVD but of course I can't boot from it as the DVD drive doesn't work. Is it possible to boot from an external USB drive on this model?

I looked at the boot order in the bios and I can't see an option for it but I could be mistaken.
I don't want to splash out on a new USB drive if there is no hope of the Portege recognising it.

Any ideas?


A:Portege S100: Boot from USB?

Have you had a look at the Users Manual? Maybe it will mention USB/Boot functionality.

If you dont have the manual, you can download it from the Toshiba website in the Drivers section.

1 more replies
Answer Match 47.88%

I have worked out away of booting form Toshiba Portege 3500 and now mt laptop working.
Email me at - for help

A:How to boot from Portege 3500 - instructions

It can be booted ok.

2 more replies
Answer Match 47.88%

I've been given a Portege 3440CT by a former colleague. It runs Windows 2000. She hasn't used it in more than 5 years and can't remember what her password was. I've tried logging in as Administrator with a blank password, but the password hasn't been left blank (grr) so basically I can't get past the password prompt.

Shouldn't be a problem - there are plenty of password recovery tools on the internet. I made a floppy disk using this one here: with the intention of booting from the floppy disk - there is an external Toshiba-branded USB floppy drive.

HOWEVER: the Portege obstinately refuses to do that. The boot order is set to try FDD before any other options; I tell it manually to boot from floppy; all it does is ignore me and boot Win2K from the hard disk. Would be very thankful for any ideas!

I don't have:
a CD or DVD drive for the laptop;
a network or internet connection on it, as far as I know;
the Windows recovery or install disks;
any way of booting Windows without knowing the password.

I do have:
USB flash drives / external hard disk drives;
Ubuntu installer (although on a CD, so useless without a CD drive?);
other computers.

Wiping the hard disk is a solution I'd be happy to contemplate if anyone can advise me on how to do that - there's nothing important on the laptop that needs to be recovered.

A:Re: Portege 3440CT - boot problems

hi abi278,
first of all: what you wanna do?

- installing a new os on this machine?
- use the installed os?

to get rid of the os administrator password:
- install the hdd in a other system and run norhdahls supertool > read every line thats given! it is able to check the registry of a other hdd than the boot device!
- make a installation of xp on a other machine, sysprep this installation and change hdd back
- install the hdd in a other system and make it bootable with dos, copy sourcefiles of desires system and run installation after reinstalling hdd to your 3440ct

maybe you need a special drive to install...

btw: nordahls disk resets the passwords *inside* your os - read the manual of this powerful tool.

1 more replies
Answer Match 47.88%


I am attempting to re-image this laptop via a USB installer I created that has Windows 7 x64 Enterprise SP1 on it.

I have been unable to boot from the USB installer at post via the F12 Boot menu option.
The USB installer works on any other laptop or PC.
If I use a WIndows 10 x64 USB installer that will boot from the same laptop.

I have tried various options within the Bios, also tried resetting to defaults to no avail.

Anyone have any suggestions I may not have tried?

A:Portege Z30-C-10W - Not able to boot from USB Windows 7x64 SP1

Having a similar problem cannot get it to boot from a USB pen drive.

1 more replies
Answer Match 47.88%

I have a Toshiba Portege M200 running XP that won&#8217;t boot. The Toshiba splash screen comes up then goes away, the HDD light turns on once and then shuts off and nothing happens. I tried hitting F12 to get into the bios but then the splash screen stays up and nothing else happens. I can get into the advanced startup menu by hitting F8. I tried booting to safe mode and last known good configuration but still nothing happened.

I also tried taking out the battery and booting it without the battery because I read that may work, but I had no luck with that either.

Does anyone know how I can troubleshoot this?

Thanks for reading,


A:Toshiba Portege m200 won't boot

Try downloading Fedora Linux iso, and burn that image to a CD. Boot with it, and when it comes to its desktop, you will see all your hard drives. IF the CD won't boot, then its a machine problem. If the hd doesnt show up, then we know it is a hd problem. If the hd does show up, you can copy out all your data onto a usb memory stick.

1 more replies
Answer Match 47.46%


I've just got an old Toshiba Portege 344OCT laptop with an HD of 6 GB and with an intel Pentium III processor 500 MHz and 128 MB RAM. At the moment i have it under Windows XP Home Edition. I would like to revert it to Windows 98SE but the computer does not have an floppy drive or an internal cdrom. It does have an usb port, though. I am trying to boot the windows 98 cd from an external usb cdrom drive (EZ-DUB) but it doesn't work. I don't seem to find an option to boot it from an USB device either. My bios is from 27 June 2001.

Is there something that I can do in order to manage to boot my computer from my EZ-BUB? and how could I update my bios to the v1.6 without the floppy drive?



A:Portege 244OCT - Is it possible to boot from a external CD-ROOM

I forgot to ADD. Would an external USB floppy drive do the trick?
Thanks again,

2 more replies
Answer Match 47.46%

Hi All,

Toshiba Portege Z30

We do all our installs via PXE, when pressing F12 I now get two network options where normally I would just get one.

F12 gives the following options:

LAN1 :IPv6
LAN2 :IPv4

When I select either option I get the following read out (IP addresses haven't been included but are correctly pointing to the right servers):

>>Start PXE over IPv4.
Station IP address is ***.***.***.***
Server IP address is ***.***.***.***
NBP filename is SMSBoot\x86\
NBP filesize is 30832 Bytes
Downloading NBP file...

Succeed to download NBP file.

Downloading NBP file...

Succeed to download NBP file.
Press any key to continue...

I have tried searching through the BIOS settings but can't find anything obvious

Can any one advise if there is anything I can try to get this laptop to PXE boot please

Let me know if you require any additional information

Kind regards

A:Portege Z30 displays ipv4 and ipv6 - won't pxe boot from either

Sounds like your server is not UEFI aware.
Try changing the Boot Mode from UEFI to CSM in the BIOS under the Advanced Tab, under System Configuration. You may need to disable Secure Boot first.

1 more replies
Answer Match 47.46%

Quick question - will a keyboard for a Portege S100 work in a Portege M100?

Layout looks similar; albeit a different colour.

A:Will a keyboard for a Portege S100 work in a Portege M100?


I think you cannot use the same keyboard because the Portege S100 supports the an-easy-to-use 84-key (US) or 85-key (UK) keyboard and the Portege M100 supports the an-easy-to-use 85/86-key keyboard.
Furthermore the connector of the S100 supports the CN3230 keyboard interface 34 pin connector and the M100 supports the PJ3230 keyboard 34pin connector.

So possibly this could be a problem.
I recommend using the original keyboards released for the each notebook model.

1 more replies
Answer Match 47.04%

i am trying to find the cause of my random restarting and booting loop and i removed my RAM module and now my computer wont boot, when i reinsert it, the computer boots but i still have the random restarting issue. what should i do?

A:Computer will not boot after i removed my ram module.

16 more replies
Answer Match 47.04%

I currently have 2 slots filled with 8GB of DD3 ram, but when I proceed to remove the 4GB module my computer refuses to boot. I also have the 8GB modules in a channel.

A:Unable to boot after removing a ram module.

Are you sure you didn't accidentally dislodge the other module when you removed the first one?

2 more replies
Answer Match 47.04%

Okay, so I have a Dell laptop, and like so many others I have had many a problem with Sonic and its attempts to upgrade constantly. Originally I had the problem that most people have, when it tries to upgrade upon boot-up, but that was solved by deleting all of the relevant upgrade files etc.

However, now I have another problem - whenever I open up my DVD player (Cineplayer - seems to be a dell/sonic program) it again tries to install itself, and like before you have to constantly hit cancel! I have looked for any updater files in program files but cannot find any (there is a folder called "Sonic Shared" in common files which has some stuff, but nothing looks like an updater).

I've googled this, but all I get is the solutions to the original problem, not the one I am currently experiencing.

PS: I have disabled the update module and the online update manager in Cineplayer, but it doesnt seem to make a difference.

Thanks in advance,

A:Sonic Activation Module (NOT on boot up)

Download and install the uninstall for Software Manager,
Update Manager uninstaller.

2 more replies
Answer Match 46.62%

Hi guys,

I have just been given a Toshiba Portege 2000 Laptop to play around with, but the problem that I am having is that I cannot boot it up to start. I keep getting a message that says:

A disk read error occured Press CTRL+Alt+Del to restart.

The Laptop is running Windows XP Professional have tried to "Google" the message above to see if there is a solution to the problem but I cannot find anything.

Is it true that I can boot from a PCMCIA card? If so how would I go about this? The Laptop does not have a Floppy or CD_ROM drive..


A:Boot Problem (Toshiba Portege 2000 Laptop)

Disk Read Error means there is a problem with the Boot file or that the HDD has failed. Boot into the Setup Bios and see if the HDD is being recognized. Then go to the Boot order, see if you can boot thru a USB device. Make that the first boot device, then you can use either a USB CD rom drive, or a Flash drive with XP on it.

1 more replies
Answer Match 46.62%


In the bios boot menu, I can't find anything related to external CD room. From the list, I have only 3 things.


How I suppose to boot from the external DVD room that came with the laptop?

The part-no of the model is PST4EL-00t00G. I have checked the latest BIOS for this model but it seems there is no update of this BIOS.

Thank you.

Message was edited by: hjchin

A:Portege T230 has no option to boot from USB portable CD room?

> How I suppose to boot from the external DVD room that came with the laptop?

Have you bought already used T230 and this external device was part of the package?
When you start T230 and press F12 to enter boot menu are the same devices listed as bootable devices?

To be honest it is a bit confusing because you should be able to create USB recovery stick and use USB port as bootable device (user?s manuals page 29).

14 more replies
Answer Match 46.62%

I am in the process of installing SafeBoot (McAfee Endpoint) full disk encryption on 100+ laptops, most of which are Toshiba. I'm using Device Encryption, Release 5300 (515-0015) and I've been able to successfully install it on a number of different Toshiba models, however, the Portege S100 is causing me a major problem. The SafeBoot Client software installs okay on Windows XP SP2 (and SP3) and encrypts the disk as normal but as soon as I restart it fails to boot ever again.

Now, when I first switch on I get:

Starting SafeBoot v5.1
Please wait...

for about a second and then a dialogue box appears in the middle of the screen:

SafeBoot Error
Error: 0xe002001b
No boot disk was found

It never gets to the SafeBoot Logon screen so is still in the pre-boot stage.

I believe this is because this laptop has a build-in SATA RAID controller. We're not using the RAID setup and only have the one original disk installed. The BIOS is the latest version 1.50 and the third system setup screen shows the RAID array state to be 1RAID-0. If I set it to JBOD then I can't even get as far as installing Windows.

So far I have tried replacing the Toshiba RAID driver with the Intel 82801FBM (ICH6M) SATA AHCI driver. This works fine during Windows installation at the F6 stage and in Windows before encryption. I have even successfully used this driver with a WinTech CD (modified BartPE CD with SafeBoot plug-in) and am able to see the encrypted disk. However, even... Read more

A:Unable to boot Portege S100 after encrypting the HDD with SafeBoot


I?m not expert in ?SafeBoot? software. It?s not known to me but I would like to say something about the RAID driver which you have used.

I think it?s a wrong driver. It looks like a SATA driver and not RAID driver.

The Toshiba European driver page provides an *Toshiba RAID driver v*

Please check this!

I would also recommend checking the user manual for Portege S100.
There you can find some details about RAID.

The JBOD means ?No RAID settings?. Using this option, Windows cannot be installed in this disk except using the Toshiba Product Recovery DVD/CD


8 more replies
Answer Match 46.62%


I have a Portege R100 (2003), the original hard drive was damaged beyond repair, therefore I installed a new compatible SSD drive.

I don't have original CD's nor FDD or CD PCMCIA drives.

This notebook does not boot from USB ports.

Then I'm came up with a solution that I'm not sure could work.
I have a Conceptronic PCMCIA Type I/II SD Card Reader. I installed a linux distro to boot(using unetbootin) from an sd card.
When I boot from PCMCIA (F12 selection) the cursor keeps blinking on top left of the screen and nothing happen.
I tried different linux distro's and same result.

What I'm doing wrong ?
Is it a BIOS update problem ? (By the way, the BIOS version is 1.50)

I found on the internet a PCMCIA card with 2 additional USB ports, wonder if any knows that it works with this notebook before buying it.

Any help will be appreciated.

Thank You


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Answer Match 46.62%

I'll start from the beginning. Put together a computer of spare parts from old pc's neither of which are very old. Everything works fine, I installed vista only to find out nvidia doesn't support nforce2 for vista. I couldn't get my mouse or audio to work, only keyboard. XP drivers for nforce2 wouldn't work on vista. So I formatted my partition and began to instal a fresh copy of windows xp everything was fine until computer restarted and now the computer hangs at boot. shows graphics card information then hangs after showing Main Processor: AMD athlon 2800+. It wont boot and I cant get into bios to even boot from cd or anything. I know enough to be dangerous, not the tech savy individual. NEED HELP

A:installed vista didnt like, installed xp but hangs at boot

is there any jumpers i can connect or something of the sort to reset the hard drive...

7 more replies
Answer Match 46.2%

I have an old Portege 3110, wont boot.

Checked connection and power supply etc etc. Power light is green with main connected, then press on button it goes off, nothing happens then it flashes orange with hex code 4A

Does anyone know what hex code 4A is please?


A:Portege 3110 wont boot - hexadecimal error codes

Hmmm? I don?t think that somebody here in the forum will be able to provide an answer what A4 Hex means.
Fact is that such error meanings depend on the notebook, motherboard and the installed BIOS.
I mean the A4 Hex error code doesn?t mean the same fault on all Toshiba notebooks.

Furthermore the maintance manuals are not for public usage and only the authorized service partner could locate the hardware problem related to this ?hex code?.

So in my opinion you should contact the ASP in your country for details and help.

Good luck buddy

1 more replies
Answer Match 46.2%

USB boot option seems to have disappeared from bios boot sequence menue after I installed bios 3.00. I wonder why this happened and how I can bring it back.

A:Portege A600 - Dissapearing of USB boot option after updating to bios 3.00


normally the USB boot option is available and you can select the supported modi in the bios settings.
In a company environment it is possible to disable USB as boot device with some special tools. In this Case yo ushould ask your administrator.
If you are a single private customer you should visit an ASP.

1 more replies
Answer Match 46.2%


I have an Old Portege A100, Model: PPA10A-0002LP, but I can't seem to find that model on any Toshiba website, closest I've seen is the " PPA10A-0002L".

I'm wanting to see if there's a BIOS update that will allow me to Boot from a USB Device.

The issue I am having is that I need to reinstall Windows, but the CD ROm cant read discs.
It does Network Booting PXE, but i'm new to this sort of thing and have absolutly no idea what to do there.

Any help would be great,


A:Portege A100 PPA10A - Will BIOS update allow to boot from a USB device


Portege A100 seems to be developed only for Australian market.
As you said there is a Portege A100 PPA10A-0002L model number listed on the Toshiba Australian page but the Portege A100 PPA10A-0002LP belongs to the same series which is PPA10A.
So in my opinion the BIOS should work too.

Anyway, I doubt that the BIOS update will add any further booting options.

Usually the BIOS support the booting from CD/DVD drive, HDD, LAN and USB FDD.
It should be possible to boot from a bootable diskette using an USB FDD drive.
I doubt you would be able to boot from USB ODD since this Portege A100 supports an internal CD/DVD drive.

1 more replies
Answer Match 46.2%

can't install os on a Portege m200 tablet.
there is no cd rom or a drive,and no support for a usb drive.It will boot over a network pxe, but I don't no how to do that. I have try a lot of stuff like pulling the drive installing in another computer all I get is a missing boot manger. help if you can thanks

A:Can't install OS on optical drive-less Portege m200 Tablet, no USB boot

You don't say which operating system you are trying to install but try using the other PC to install the OS and then moving the hard drive back to the tablet to install the drivers and programs. Of course, you will need a bootable operating system cd and you should download your tablet drivers from the Toshiba website.

When you got the "missing boot manager" message, evidently you were trying to boot from that hard drive but that's not what you want to do if you are trying to install Windows, for example. Change the boot order to CD first so it will boot from your OS installation CD.

3 more replies
Answer Match 46.2%

Just got my Z10T and decided to upgrade to Win10. Problem is the Win10 upgrade hung and now I can't fix Win10.

Nor can I restore Win 8.1 from SSD recovery partition or from USB recovery image I made before trying Win10 upgrade.

So, I am hoping that someone can throw me a lifeline, otherwise I have a very expensive ultrabook that I can't use at all.


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Answer Match 46.2%

 Hello , Product  : HP ENVY Ultrabook 4-1046txCurrent Wifi Module : Broadcom 802.11 b/g/n I need to upgrade my wifi module to a new dual band module preferably the Intel one. anyone confirm that whether my laptop is Whitelist or not ?  Thanks in Advance !

A:Upgrade Wifi Module to a new Dual band module

Hi, Your machine was built long way before mid 2014. The chance to change wireless card is from slim to none. Do you know the whitelist story don't you ? Regards.

2 more replies
Answer Match 45.78%

I installed Windows 7 to a machine that had XP already installed. When I start the computer it just boots into XP. There is no boot manager giving me an option to boot to Win 7. I accessed repair from the Win 7 disk on start up and ran bootrec /fixboot and it said everything was cool but same issue. When I was installing Win 7 it ran thru the whole set up routine and restarted several times into Win 7. I shut it down when it said it was finished but the next morning it started up in XP. Would fixmbr help if fixboot didn't? Any suggestions?

A:installed win 7 dual boot with XP already installed, can't access Win

Confirm that the 100mb System Reserved (if you have it) or Win7 partition (if you don't) is Partition Marked Active,

then run Startup Repair - Run 3 Separate Times until Win7 starts and is marked System Active in Disk Mgmt.

Then install EasyBCD (click Download - no Name or Email required) to Win7 to add XP by name, allow it to autocomplete drive letter, Save and reboot to Dual Boot menu.

If any further problems, post back a screenshot of Disk Management - Post a Screen Capture Image

2 more replies
Answer Match 45.78%


yesterday i set the bios/supervisor password.

When i now turn on the notebook, i can see the Toshiba - Leading innovations screen and then it goes dark and won't boot any further.

The harddisk / fan / graphics card etc is working - but i don't see anything nor do i get some kind of prompt or shell or whatsoever.

I tried all those "Press, ESC, Press F2, Press F1, Press INS" stuff, nothing worked out.
I removed the battery for several mins while pressing the power button, nothing.

Maybe somebody has some kind of clue whats wrong with this maschine....

A:Portege R830-1EE: Supervisor / Bios password - No Boot or login prompt


Did you use some high ASCII character like ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? etc in your BIOS / Supervisor password?

In the past the usage of such characters prevented the notebook from booting up.
In such case you had to contact the service partner in order to solve this problem.

4 more replies
Answer Match 44.94%

I'm getting the following error when adding drivers to any boot images.

Faulting application name: dismhost.exe, version: 6.3.9600.16384, time stamp: 0x5215de49
Faulting module name: in-core-stringloader-l1-1-1.dll, version: 6.2.9200.17313, time stamp: 0x5507a832
Exception code: 0xc0000135
Fault offset: 0x00000000000e2100
Faulting process id: 0x10a0
Faulting application start time: 0x01d09b72e4165b6c
Faulting application path: C:\Users\Username\AppData\Local\Temp\2\72EFFF23-68CA-4B03-918D-6848C2A2DA0F\dismhost.exe
Faulting module path: in-core-stringloader-l1-1-1.dll
Report Id: 21cd2e9a-0766-11e5-941e-00155dc8a33f
Faulting package full name: 
Faulting package-relative application ID: 

Below logs are from DISM

Mount Path:  [C:\Users\Username\AppData\Local\Temp\2\~$WDSMGMT.000]
[5920] Wimserv process started for guid 37c7cc04-b952-4170-a49e-32f7680c218e.  Id is 1988
[1988] ImageUnmarshallHandle: Reconstituting wim at \\WDS.domainname\REMINST\Boot\x64\Images\capture 8.1 64.wim.
[1988] Mounted image at C:\Users\Username\AppData\Local\Temp\2\~$WDSMGMT.000.
[5920] ImageUnmarshallHandle: Reconstituting wim at \\\REMINST\Boot\x64\Images\capture 8.1 64.wim.
[5920] ImageUnmarshallHandle: Reconstituting wim at \\\REMINST\Boot\x64\Images\capture 8.1 64.wim.
2015-05-31 19:24:54, Error                 DISM   DismHostLib: Failed to create DismHostManager remote obj... Read more

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Answer Match 44.94%

Hi,My computer has Windows Vista Home Edition.When I turn on the computer I get the following message:Error loading C:\Users\Bernice\AppData\Roaming\cctuu.dllThe specified module could not be found.I've googled and asked but no one seems to know what file/module this message refers to or if I even need it. I can't find any information on this file and wonder if it's some sort of malware?Here is the DDS logfile:DDS (Ver_09-12-01.01) - NTFSx86 Run by Bernice at 20:21:29.45 on Mon 03/15/2010Internet Explorer: 8.0.6001.18882Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.1918.966 [GMT -4:00]SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32... Read more

A:error msg on boot: C:\users\bernice\AppData\cctuu.dll specified module could not be found.

Hello, bernicehodges.My name is aommaster and I will be helping you with your log.I apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.If you have since resolved the original problem you were having, I would appreciate you letting us know. If not please perform the following below so I can have a look at the current condition of your machine.ThanksShould you still require assistance, please take note of the points below:Please track this topic by either adding it to your favourites or clicking the Options button at the top of this thread and then Track this topic.Please disable word-wrap before posting logs. This can be done by clicking Format and un-ticking the word-wrap feature in notepad. The logs that you post should be copied and pasted directly into the reply. Only attach them if requested or if they do not fit into the post.If you do not reply within 5 days, I will have to close your topic. Should you not be able to meet this, please notify me so that I will leave the topic open.Please do not install, update, or run any programs for the duration of the fix.If you do not understand the instructions I provide, please don't hesitate to ask. That's what I'm here for Please continue to reply to this topic until I give you the all clean. Just because there are no symptoms of infection doesn't mean that the computer is clean.If you are running Vista, please run all the fixes as an administrator. This is done ... Read more

12 more replies
Answer Match 44.94%


I work in a company with several M200.
I want to boot from a USB portable hard disk, and run a ghost image.

How to recognize the usb hard disk and boot from it?

A:Portege M200 - Boot and restore ghost image trough USB Portable Hard disk

nobody can help?

4 more replies
Answer Match 43.26%

How do i install an os (or manage to install one) cus i tried installing androidx86 with ubuntu using Android-6.0-rc2.iso (direct download open straight in bosero (my burning application in ubuntu) instead of saving then burning) burnt to same disk i previously had ubuntu installer on but when i booted up it just went to a blinking white underscore and nothing else, then i tried deleting all my partitions and making a new partition with ef01 guid code filling up the entire disk (almost, from sector 2047 - (...)) and that didnt change anything, then i tried using different format types, different partition types, installing grub again, booting android from live cd (just get blank screen with blinking white underscore) nothing works, please help me

My current partition layout from GPT is in screenshot

Information for partition #1

Partition GUID code: E3C9E316-0B5C-4DB8-817D-F92DF00215AE (Microsoft reserved)
Partition unique GUID: 4B840343-CB6C-46EF-85FD-59DBD40C138D
First sector: 1920 (at 960.0 Kib)
Last sector: 1001919 (at 489.2 Mib)
Partition size: 999999 sectors (488.3 Mib)
Atribute flags: 0000000000000000
Partition name: "Reserve"

Information for partition #2

Partition GUID code: 024DEE41-33E7-11D3-9D69-0008C781F39F (MBR partition scheme)
Partition unique GUID: 0C6E959B-15A0-4A1C-91FB-8FD6B3962D39
First sector: 1001920 (at 489.2 Mib)
Last sector: 976773134 (at 465.8 Gib)
Partition... Read more

More replies
Answer Match 43.26%

this is what I did, since I have no CD-ROM, to install Win7 I created a partion X: NTFS and set it as the ACTIVE ONE, the put there the Windows 7 installation files, and opened prompt command to type bootsect.exe /n60 X: , next I restarted my computer, and automatically it booted into the Windows 7 setup, I installed Windows 7 on the partition C: and formatted the partition C:, everything installed and after the installation finished, a multiple choice menu appears that reads:
Windows 7
Windows Setup

I believe my error was not to set partition C: back as the active one, during the installation process where it asks you in which partition to install, I just formatted C: but forgot to set it as the ACTIVE ONE

I have 6 partition in total, but there is no need to put them all, just the ones , that are involved, this is how my partitions look:
Cboot,page file,crash dump, primary partition)
XSystem,Active,Primary partition <<<this one became hidden


Windows Boot Manager
identifier {bootmgr}
device device partition=\Device\HarddiskVolume6
description Windows Boot Manager
locale en-US
inherit {globalsettings}
integrityservices Enable
default {current}
resumeobject {d83e2461-3627-11e2-b0f9-efb109b9309a}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30

Windows Boot Loader
identifier {current}
device partition=C:
path \Windows\system32\winload.exe
description Windo... Read more

A:Windows boot files or boot manager installed in wrong partitiion

Please post back a screenshot of your maximized Disk Management drive map and listings:

1. Type Disk Management in Start Search box.
2. Open Disk Mgmt. window and maximize it.
3. Type Snipping Tool in Start Search box.
4. Open Snipping Tool, choose Rectangular Snip, click New, draw a box around full drive map and all listings.
5, Save Snip, attach using paper clip in Reply Box.

Tell us what is on each partition.

6 more replies
Answer Match 43.26%


I accidently installed grub onto the seven boot partition. I can't boot into seven. It loads the ubuntu select os screen, I select WIndows 7 (Loader), and it justs goes back to the ubuntu select os.

Please can someone help?

I still have windows 7 installed, and I have full access to ubuntu.

A:Accidently installed grub onto windows 7 boot partiton. Unable to boot

To Remove Linux take look at this post:
Error 0xc0000225 on boot

1 more replies
Answer Match 42.84%

I recently installed a new SSD and put my OS on it but every now and then when I boot up it just wont get an internet connection. Once its booted up and I restart Windows though its fine. It doesn't happen everytime but 50% or so I'd say on boot up. I'm thinking its something to do with how fast its booting up now and for some reason my network settings or drivers have not had a chance to load or something and its not getting a handshake with my router. I would appreciate any ideas you awesome guys may have on it. Im running Win7 64bit.

A:Installed new boot SSD but occasional problems with internet connectivity on boot up

6 more replies
Answer Match 42.84%

So i had a win 7 and 8 dual boot system where
0 was sys reserved
1 was 7
2 was 8

i needed win xp for a piece of software so i shrunk my partition 1 (biggest and win 7)
and grabbed 40 gb for my xp install.

installed xp and obviously lost my boot loader for 7 and 8 so when i booted xp i installed easybcd and it showed my only boot loader was for 7 and 8 (even tho i was logged into xp. im guessing xp made it so that its partition now partition 2 was the boot partition.
but easybcd is still seeing part. 0 sys reserved as the boot. when i changed my active partition back to sys reserved it found the win 7 and 8 options but when i try to load 7 goes bsod for a second then restarts. 8 says error: inaccessible boot device.

how can i fix this? i repointed the boot partition back to xp so that i could log on here to talk to you all.

easybcd doesnt not even recognize a boot loader for xp. when im in xp it says my only bootloaders are for 7 and 8. WTF????

how could i completely recreate a boot manager for all 3?

A:triple boot system installed xp after win7 and 8-boot problems

You may try Automatic Repair - Run in Windows 8 - Windows 8 Forums , it should fix all the bootloaders.

9 more replies
Answer Match 41.58%


Is it possible to setup a dual boot with an installed Ubuntu and installed Windows and have options to boot from ISOs that are stored on the harddisk? Something like this would make a great setup for a diagnostics machine

A:Possible to do dual boot to installed OS + have options for ISO boot?

Closest thing I can think of is booting from vhd.

3 more replies