Tech Problem Aggregator

Portege Z830 & Z930 Hinge Cover Issue

Q: Portege Z830 & Z930 Hinge Cover Issue

Very disappointed with the response from Toshiba over an issue we are having with the Z Series laptops.

Let me explain - I am responsible for the laptops at a large college in the south of the UK. We have round 40 Series laptops and on a large number of them the screws which hold he hinge covers in place have come out and become lost, in many cases the hinge covers have come off and been lost as well. The first thing that crossed out minds was 'interference' by students but as no other screws were found to be lose the only conclusion we can come to is that that there is a design fault and these hinge cover screws have worked lose over time and fallen out.

I am currently working through all our Z Series laptops and I am finding more and more lose or missing screws and additional missing hinge covers. We have bought this to the attention of Toshiba but they will not accept there is an issue - but haven't yet provided a reason why this should be happening in such numbers.

As can be imagined we are not best pleased with their response and would like to hear from anyone who has had the same issue. At over 50.00 GBP to fix each pair of hinges, you can imagine how quickly the costs are rising.

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Answer Match 88.2%

Hi,

I have toshiba portege Z930 and my function keys worked until I have installed YAC (Yet another cleaner) to get rid of some malware, that worked, but the problem is that even after uninstalation, function keys got broken:

FN + y/z which should highlith the keyboard is not working (I've installed something called "Function Key" so that works for now, as well with FN 1,FN 3,FN 4, and 3+4 for volume)

but others doesn't simply work:
FN + ESC (mute)
FN + F2 (eco mode)
FN + F5 (monitor switch)
FN + F8 (wifi/bluetooth switch
FN + F9-12

Could anybody point me to right drivers for that? Thanks a lot
Karolina

A:Portege Z930 - FN keys Issue - not showing menu on a screen

What Windows system is installed?
In case of Windows 7 you must install Toshiba Value Added Package
In case of Win 8.1 you need to install the Toshiba System settings.

But note: some FN key functionality depends on the 3rd software. For example you will not be able to use the FN+F2 eco mode if ECO Utility isn?t installed.

But why you don?t set the OS back to early time point before you used the cleaner tool?

2 more replies
Answer Match 88.2%

Hello
I have a toshiba portege z930 pt234e With Windows 7 Professional
I connected the external optical drive and was running fine
But when I installed the Toshiba Recovery Media Creator, the external optical drive disappeared
When I open the Toshiba Recovery Media Creator, Shows, No HDD Recovery Area!
I want to make a Recovery disk of the system

A:Portege Z930 - Toshiba Recovery Media Creator issue

Hi

The Recovery Media Creator is an Toshiba tool which requires the Toshiba image files in order to create the recovery disk. The image files are placed on a different partition called HDD recovery partition.

If the HDD has been modified or this partition deleted, the recovery media creator will not be able to find the image files and you will not be able to create such disk.

So my question is: did you reinstall the Win 7 at your own hand? Did you modify the HDD in the past?

19 more replies
Answer Match 87.36%

I've just updated my Z830 to Windows 10, and keep getting the following error message:

The current Dolby audio driver version 7.2.8000.17 and the software application expects driver version 7.2.7000.7.Please install a valid driver and software application combination.

The driver is looking for an earlier version, not the latest version, of the driver.

I've tried finding an answer to this problem but the only thing I've come across is an earlier thread on this forum about a Z830-10U, with a suggestion to go to http://win10upgrade.toshiba.com/swup...=en&country=GB. Our model isn't listed, so the suggestion was to try the Z930. I tried this but it didn't work.


Could someone please advise on how I can fix this problem?
with thanks, Julieanne

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Answer Match 85.26%

My HP ENVY TouchSmart m7-j010dx laptop on the left side bottom the black case cover started popping up when I open/close the lid. It is not completely broken off, I can hold it closed while closing or opening the lid (screen) but it's worrying me. Don't know I need to change Hinge or Base cover. My warranty expired July 2014.HP Experts please help.Thanks a lot. Regards,Venkatesh R 




Venkatesh R








Solved!
View Solution.

A:TouchSmart m7-j010dx Hinge/Base cover pop issue

Just received the Fixed Laptop from HP Tech Center. They fixed the hardware parts for Hinge issue. I personally thank Jenn (Case Manager) for elevating the case and Following up to ensure everything goes smooth. Hats Off! I also thank @george-p, @JeffHelp, @Futoji for the support. Will take care to ENVY more!

10 more replies
Answer Match 81.48%

I am looking for FRU part number for LCD Hinge Cover and Strip cover, its not clear in the Hardware maintenance manual. Can someone please help me? My right side hinge cover is broken. The parts I am looking for are on Page 51 of the Hardware Maintenance Manual and are labeled # 3. https://download.lenovo.com/consumer/mobiles_pub/lenovo_yoga_2_13_hmm.pdf

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Answer Match 80.22%

Hello,

I have problems with entering the BIOS and boot. My device requests a password, what can you do? Toshiba service centers in our city is not present. All I could do - press control, tab, control, enter, and the machine gave me PC Serial

Sorry for my English, I used Google translator.

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Answer Match 73.92%

Hi there,

I see from the Toshiba noticeboard that the Portege Z830-10N isn't able to be upgraded to Windows 10 why is this? The laptop isn't that old and the system is high enough spec as far as I know. I tried yesterday and it was booted off but without any reason. Can anyone let me know why?

Thank...Paul

A:Portege Z830-10N Windows 10

Have Z830.

Recently upgraded to Win10 following Microsoft invitation for system upgrade. The process was smooth but at the end got 5 unknown devices in system including Web camera. So good bye video Skype.
Most functional keys are working but only system (windows) OSD are displayed - do not know how to on/off 3D modem for example.

First impression from Win10 - is no real benefit comparing to Win7.
If will not find a solution for my problems in 1-2 months - will back to the saved system.

Anyone succeeded with Windows 10 on Z830?

Good luck,
AK

6 more replies
Answer Match 73.92%

i have a Z830, 3 years old, the ssd Shows Errors (chkdsk: Found.0000)

Should i change the ssd (128 GB) to a another one?

if yes: which Kind of ssd?

regards

charlyr

A:Changing SSD on Portege Z830

Update:

every hour i get a BSOD: kernel data inpage error, stop 0x000007a - NTFS.SYS

9 more replies
Answer Match 73.5%

Hi there,

Anyone have tryed to upgrade Z930's SSD?
Looking for some info, they appear to use mSATA interface - mini PCI-E like conectors.

Any specific information about the disk inside?

I'm planning to put this beauty on the machine:
http://www.notebookreview.com/default.asp?newsID=6509

Thanks,

A:SSD Upgrade for Portege Z930

The mSATA connector looks very similar to miniPCI connector but they are totally different.
So your only solution is to replace the HDD with a 2.5" SATA SSD.

17 more replies
Answer Match 73.5%

I have a Portege Z930 ultrabook. A day or two back the display suddenly appeared to be permanently off. However, if I look carefully I can see that the image is there but VERY, VERY dimly. It is as if the light has been turned off (although since the screen is LED that will not be the case).

I was able to source a replacement screen but that made no difference.

The video card on the motherboard is working - at least to the extent that I can plug in an external monitor and see everything correctly.

I'm wondering if a hardware switch has inadvertently been triggered and I'm missing the setting. Or I suppose it could be a witch which turns the display off when the lid is closed which has become faulty...

The Z930 has been running Windows 8.1 very happily for the past year or so.

I'm hoping that there will be something simple rather than a motherboard failure...

Thanks in advance for any insight.

Andrew

A:Portege Z930 - Display has become very dim

In my opinion it is hardware related issue and has nothing to do with settings.
In the past we have had many threads with the same or similar problems and describes issue was related to the defective FL inverter.

Have you already spoken with Toshiba service?

1 more replies
Answer Match 73.5%

Hi,

I have a Z930-108 laptop, with a SSD drive and running Windows 7 Ultimate, which was working ok. However i recently started it up the first screen is "Windows loading files" then it freezes on the "starting windows" screen.

Any ideas please.

Thanks
Dave.

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Answer Match 73.08%

I have a Portege Z830 which is playing up!.

I attempted to load on the function key drivers and a couple of other toshiba utilities to get the lit keyboard back, ie using the up and down brighness keys. It didnt work.

Since then, my laptop takes for ages to start, i cant use windows update, it hangs, and it ask me for my password but I cannot enter it as it hangs again.
If I use the windows troubleshooter, that hangs too. And internet explorer within win8.1 doesnt even find the bbc.

I'm pretty close to thinking that I need to do a full rebuild.

My challenge is that it came installed with Windows 7 and I upgraded to windows 8, then 8.1.

My questions are:
1. Has anyone experienced the above and are there any quick ways to fix the problems above.
2. What's the best way to rebuild my laptop, do I need to go back to windows 7 and then upgrade to windows 8 again?

Any thoughts gratefully received, I'm ok rebuilding it, not looking forward to it as it takes forever to backup and restore, and I'm bound to miss something. But I think its necessary.

A:Portege Z830 - Restore and rebuild

Before we start discussion about described issue please be so nice and post full model name or model part number.

Let?s see at first for which operating systems is your machine supported.

I would like to check it on Toshiba download page - http://www.toshiba.eu/innovation/download_drivers_bios.jsp - but i need exact model number and machine part number.

2 more replies
Answer Match 73.08%

I upgraded to Windows 8 pro on my Z830-10M a few days after the release of win8.

Today I closed down windows8 (all LED's turned off), closed the computer and put it in a computer bag.
50 minutes later when I took out the z830 it was burning hot.

So hot that I could not hold it in my hands without protection.

After cooling the computer down, the battery was at 0%.
It was 80% when I close down the computer.
(I am using using the Toshiba program, only loading the battery to 80%).

Should I go back to win7 or just hope that my z80 will not burnout the next time this happens?

A:Is it safe to use Portege Z830 with Windows 8 Pro?

> Today I closed down windows8 (all LED's turned off), closed the computer and put it in a computer bag.
>50 minutes later when I took out the z830 it was burning hot.

In my opinion the notebook did not shut down properly.
The fact that battery was empty would confirm my assumption?

So be always sure that notebook has been disabled properly before putting it into the back.

1 more replies
Answer Match 73.08%

Can I download Windows 10?

A:Can I download Windows 10 on Portg Z830 10F?

It is not a UEFI machine so I dont think it will be supported.

1 more replies
Answer Match 73.08%

Since my keyboard was changed I have had problems with the sound of my laptop. I can listen music only by headphones! Could anyone help me? I have Windows 10 (64 bits). Thank you very much in advance.

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Answer Match 73.08%

Hi,

I recently bought a Z930 laptop, and I was thinking on upgrading the RAM memory.

I wanted to buy a 8gb DIMM, but I noticed on the specs that the maximum memory allowed is 6 gb (that means a 4gb DIMM + 2gb on the motherboard). Is this a motherboard restriction or similar? If not, would the laptop run with 10gb of memory?

Thanks!

A:Portege Z930-10E - Memory upgrade

The max says 4GB but you may be able to get an 8GB module working if it's decent RAM that has the correct channels. But if something goes wrong and damages the mainboard I doubt Toshiba would repair it under warranty, so I think the best thing to do is stick with the recommended maximum. 6GB is plenty anyway unless you are doing heavy graphical/media creation.

4 more replies
Answer Match 73.08%

Hi,

I have a Portege Z930-14L with 8GB memory and wonder what is the maximal memory I can add ? I saw the following in the description, but I don't understand if that means the maximum is 12GB(4GB onboard + 8GB expansion) or 16GB ( 2x8GB)

System memory standard : 8,192 (4,069 onboard + 4,069) MB
maximum expandability : 8,192 MB
technology : DDR3 RAM (1,600 MHz)

Thank you
Markus

A:Maximum memory for Portege Z930-14L

If I understand this info right your Portege has already maximum RAM.
Fact is that your Portege notebook can handle with max 8GB memory. ON board there are already 4GB and there is only one RAM slot available for upgrade that also contains one 4GB RAM module.
With other words your notebook has already maximum RAM and upgrade is not possible.

2 more replies
Answer Match 73.08%

Install windows 8 and now to record a new track tells me that already exists, and Fingerprint uninstall and install him again but still the error, I can do.

A:The same fingerprint already exists in Portege z930

Solusion: TFPUWBF Delete Fingerprint Tool

4 more replies
Answer Match 73.08%

I installed W10 on my Protege Z-930 and it ran perfectly. During December Windows Update automatically installed a major upgrade for W10 and now the fan runs constantly, even when the laptop starts and CPU is very cold.
Can somebody help me ?
Thanks

A:Portege Z930 - Fan runs constantly

Install and run Toshiba Service Station, update all the utilities.
Also update the BIOS.

2 more replies
Answer Match 73.08%

Hi all,
I'd like to know what is the recommended memory by Toshiba to upgrade the RAM at the maximum amount.
I own a Portege Z930 16M part number PT234E-08P05SIT.

If I undestood weel it needs a 4GB DDR3 memory to get to the maximum of 6GB (2 on board+4), right?

What manufacturer recommends Toshiba?

Thank you
Enrico

A:Recommended RAM upgrade for Portege Z930

Compatible 4GB RAM has part number PA5037U-1M4G.
Check it out.

2 more replies
Answer Match 73.08%

Hello,

I just buyed a Z930 Portege from Toshiba with Win7 Pro installed and 2 DVD with WIN8 upgrade.

Perfect, till I tried to make the upgrade. I changed in BIOS to UEFI and secure BOOT, started the computer with first DVD inside the DVD reader and nothing happend.

Then I started to search on the forum and find out that two other guys succeded with the update according to the paper notice of Toshiba (changing the BIOS and secure boot).

What I can do because main does not work.

Please give me an advice.
It is 12Gmodel, Core i5 vPro

Message was edited by: Doru_1

A:Win8 upgrade on Portege Z930

*Solved the issue.*

Just do the changes in BIOS.
Restart and wait till you got the message: restore to the factory setting.

Chose this option, put the DVD1 with W8 from Toshiba in the external ODD and follow the onscreen advices. Just one will be, with changing the DVD1 with the second one.

That is it. You have W8.

2 more replies
Answer Match 73.08%

Hi,

I have a Portege Z930 laptop with an SSD drive. Recently it would not boot into Windows 7. It just hangs at the "Starting Windows" screen.

I removed the hard drive and connected it to another computer via USB. This was ok, i could see all the files, so i formatted it and put it back into the laptop.

When i boot it up now is still hangs at "Starting Windows. This is confussing, as the hard drive has been formatted, and has nothing on it.

Any help please.
Thanks
Dave

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Answer Match 73.08%

Hi, new to this forum. I have a Portege z930-14D laptop with 64 bit system with Intel Core i5-3437U processor and Windows 7 professional. I was using an external screen till recently. When i stopped using it, i noticed that the function key for display brightness wasn't working. When i pressed fn key and f6 or f7, brightness setting came up but i could change the brightness. All other fn key related operations were fine. I saw some online forums for this problem and followed their recommendation around upgrading diplay driver and value added pack from the UK support website of Toshiba. Also clicked on restart flash cards. Nothing seems to have worked and now the fn key itself has stopped working i.e., nothing happens when i press fn key and i cannot perform any operations using fn key. Please suggest what could be a solution to this problem. Thanks.

A:Portege Z930 - Function key not working

Uninstalled and then reinstalled display driver and value added pack and the fn key has come back but still cannot change brightness. Please advise.

1 more replies
Answer Match 73.08%

Hi,

we have a Port?g? Z930 with Win 7 preinstalled.
Now we want to upgrade to Win 8.
There were two Win8 DVDs supplied.

Can I use this DVDs for upgrade?
How should I use the DVDs without a drive?

I tried the DVD with another laptop and the DVDs are not bootable.

Any hints?

Thanks in advance!

Kind regards,
Nicole

A:How to install Win8 on Portege Z930

Hi

> How should I use the DVDs without a drive?
I assume you cannot use them if you have not external CD/DVD drive?

Maybe you could borrow such drive from a friend?

Otherwise try to copy the content of the disk to a USB flash memory stick and then try to boot from the stick.
But to be honest, I?m not quite sure it this would functions.

Additionally check this:
http://eu.computers.toshiba-europe.com/innovation/generic/windows8-install-stepbystep/

4 more replies
Answer Match 72.24%

Hi there!

I own a Toshiba Portege Z830 - 11M. I want to increase the video memory.
I don't know if it's possible and how to do it. I tried to open bios pressing F2 key (as in the product specifications I received with my laptop) and I arrived to Toshiba Assistance Settings. ESC and F1 keys open the Windows boot settings. If somebody can help me, please advice.

Thank you very much.

A:How to increase Video memory on Portege Z830 - 11M?

Hi Leissa

Generally speaking Port?g? Z830-11M is designed to escort us in usual everyday activities like mail sending, office applications and internet communication and characteristic thin and light design allows us to take it everywhere.

Hardware configuration has of course limited performance but at the same time offers excellent multitasking and long battery life. As far as I know on this machine you will not find option to increase GPU performance and all this works automatically.

According some reviews non demanding games should be playable with this graphics card too.
I cannot imagine that you want to play games with this machine so I would like to know what the reason is to ask about more graphic performance.

4 more replies
Answer Match 72.24%

Hello,
I have a Portege Z830 with BIOS version 1.60. It runs a single operating system, ubuntu, (without a windows OS it does not appear to be possible to upgrade the BIOS). I have a bootable USB (debian, created by copying an .iso image using dd) which works on other computers, but not on this one. With USB at the top of the boot priority, it is not recognized as a bootable device and the computer boots from the HDD. The boot is in legacy mode, not UEFI (there is no UEFI/legacy switch in the BIOS menu).

Any pointers how to enable a boot from a USB on this computer?


Thanks and kind regards,

James

A:1.60 BIOS does not recognise bootable USB in Portege Z830

As you probably know, Toshiba doesn't support Linux so you cannot upgrade BIOS under Linux OS.
It is also not offered to be installed from USB.

It works like application and must be executed under running Windows.

1 more replies
Answer Match 72.24%

Hello,

I have problem with my Toshiba and I cant report it due to Toshiba website error.
When I'm on this site: http://www.toshiba.pl/innovation/pl/generic/pc-support/ and I enter serial numer of my PORTEGE Z930-14D which is 8D032137H nothing happens. The page which will appear is blank, and I cant check even the status on guarantee.

Please check it out, why the Toshiba website dont work correcly in my case.

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Answer Match 72.24%

Hi,
Does anyone know how to get into the Intel Management Engine BIOS Extensionon in this laptop.
I have tried reseting the password for it, but it will not accept the default password.

Thanks
Dave.

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Answer Match 72.24%

My Toshiba Portege Z930-108 laptop has stopped to boot with any RAM module installed in socket.

If I remove RAM module, laptop boots and works fine, but if I install any RAM module (original 4Gb 1600 or a new 4G 1600 CL9 or 8G 1600 CL11) computer cannot boot.

The screen stays black and power led is blinking two green and two orange, and some seconds after, 3G indicator also on in blue.

This is the only problem that I have with this computer, but it's strange.

I have updated BIOS to last version and problem is not solved.

I have tried to reset hardware (http://aps2.toshiba-tro.de/kb0/TSB3B03J90000R01.htm), also I have tried to reset hardware with power button pressed 30 seconds without battery but no success.

Any idea about this strage problem?

Regards,
Lito.

A:Portege Z930 can not boot with RAM module installed

I guess you used wrong or not fully compatible RAM modules.
This is only one plausible explanation.

I would recommend you to order the RAM modules recommended by Toshiba which are:

4GB DDR3-1600 PA5037U-1M4G

2GB DDR3-1600 PA5037U-1M2G

11 more replies
Answer Match 72.24%

I updated my Toshiba portege to Windows 8, and all Works fine, except the 3G Ericcson, that i cannot find and it not Works,
What should I do?

Thanks in advance

A:Portege Z930 - need Win8 driver for Ericcson 3G

>? except the 3G Ericcson, that i cannot find and it not Works,
Not even this one ?

Try to test it and send some feedback.

4 more replies
Answer Match 72.24%

hi,

I have to Setup *20x* z930 for a customer,
the Notebooks have been bought with OEM W7/W8, W7 is preinstalled.

I want deploy a "standard-Image" for all 20 Notebooks (Windows 7, sysprep) -
my question is about the windows7 key aktivation

If I clone a W7 OS to another Portege, there is still the same W7 Serial number (checkt it with script; w7 is still activated). (Serial Key for W7/W8 integrated on system board?!).

May i run into troubles when doing the "rollout" in the way i described above?

thanks for help!

A:Question about Win 7 image installation on 20x Portege Z930

What troubles do you think about?

Fact is that if you need 20 Microsoft Windows 7 licenses if you want to use Windows 7 on 20 notebooks.

But you can still use one and the same image on all 20 notebooks if all notebooks are equipped with the same hardware parts.

2 more replies
Answer Match 72.24%

My daughter was using the above PC the other day, when suddenly it would no longer boot.

I've now tried to do a system restore to a backup I did a few weeks ago, but the system is reporting that the computer is using BIOS, but the backup was done with EFI

Unfortunately, on the bios settings page, I don't have secure boot listed under security.
In addition, on the system configuration page, the computer is listing the BIOS as being CSM mode.

Worse, there is no option to change that mode, as I can't select that entry.

I've now cleaned my hard disk partition, and done a system restore from the recovery media I created, but it still hasn't helped.

This poster [has a similar problem it appears|http://forums.computers.toshiba-europe.com/forums/thread.jspa?messageID=311568&#311568]

How can I reenable UEFI Boot/Secure boot? There must be a way.
I spent an hour on the phone with "Toshiba Expert Care", and they've now suggested I have a hardware fault.
I'd happily replace the SSD, if I thought that would fix the problem, but it looks like the problem is elsewhere.

A:No Secure Boot Option on Portege Z930-138

Furthermore, If I choose Refresh my PC after booting to my recovery stick, I get
"The drive where Windows is installed is locked. Unlock the drive and try again"

The drive can be read when booting to a command prompt, so I'm not sure which drive is being referred to here.

3 more replies
Answer Match 72.24%

Hi,

Is it possible to update to windows 8 without using a dvd external drive?

Through image of the dvd's or something?

I tried to put the files of the dvd in a external hdd usb drive but it didn't work... is there any way to install it without using a dvd external drive?

Thanks :)

A:Portege Z930 - Upgrade to Windows 8 without dvd drive

Yes you can make a bootable USB Flash Drive from the Win8 ISO by using a tool like WinUSB Maker.

1 more replies
Answer Match 72.24%

Hello,
I've just upgraded from Windows 7 to Windows 10 (64) on my Portege Z930 (Part number: PT235R-08JOJERU)

Unfortunately, there are several issues that are not working properly:

- My function keys are not working at all (TOSHIBA Function Key v. 1.1.15.4 is installed)- Bluetooth is not working (TOSHIBA System Driver v. 1.01.0002 is installed)

Besides I?m seeing in Device Manager 3 unrecognized devices:

Base System DeviceH5321 gwUnknown device
The screenshot is attached.
Please help to fix it.

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Answer Match 72.24%

Hello,

after 3yrs without problems the SSD in my Portege Z930-108 crashed. I could still copy the D partition (HDDRecovery) but no system or data partition.
When substituting the SSD with a newer version (Samsung 850 EVO) the right screw (Z930 oriented bottom up and sound connectors to the right) accidentially droped on the main board just next to the SSD. There was a short blue flash and afterwards the batteries do not seem to work any more. The system is running plugged into net without problems but no buffering by batteries happens any more.
Do I have to exchange the whole mainboard or is there some work around possible?

Second is there a way to recover the original drivers/system from the copied D partition without a Toshiba Recovery wizard or is there a download of this wizard?

Thanks for any comments and help

More replies
Answer Match 72.24%

Hi,

our company bought a Toshiba Portege Z930-14X and it is necessary to do a clean Windows 7 Install.

Unfortunatly there is no working Windows 7 key to be found anywhere on the device.
I did read out the key from the original installation, but this key is not supposed to be activated, hence doesn't work for clean installation.

Usually there is a licence sticker at the bottom of the device, but this laptop has nothing whatsoever.

So, where do I find that Windows 7 key?

Kind regards,
Gsus

A:Portege Z930-14X - need key for clean Windows 7 installation

>Unfortunatly there is no working Windows 7 key to be found anywhere on the device.

If you want to use an clean Windows system, you have to purchase the MS Windows disk containing the serial key.
The Toshiba notebooks are preinstalled with Toshiba image containing the OEM version of Windows system and the drivers. This image is already activated. The serial key isn?t needed.

6 more replies
Answer Match 72.24%

Hello,

I just got my new Toshiba Portege Z930 pre installed with Windows 7, accompanied with two Windows 8 Pro discs. It's a beautiful pc, but with no cd-drive, how do I install Windows 8 from the discs?

Sincerely

Message was edited by: Toshibanewbie

A:Upgrade Portege Z930 with the accompanying Windows 8 CD's

> but with no cd-drive, how do I install Windows 8 from the discs?
You could use an external USB CD/DVD drive in order to boot from Win 8 disks.

Or you will try to install the Win 8 using an USB flash memory sik.
But in order to be able to install the Win 8 from USB flash memory stick an Win 8 ISO (image) files is needed.
Additionally you have to create an bootable USB stick. You can do this using the ?Windows 7 USB/DVD Download Tool?

I recommend to use google for more details

2 more replies
Answer Match 72.24%

Hello,

I recently upgraded my laptop to Windows 10, installed the drivers available on Toshiba website but unfortunately my touchpad lost the ability to scroll. Did anybody experienced this? How can I solve the issue?

Also, my function keys appear not to be working.

Thanks in advance.

A:Portg Z930-118 PT234 Touchpad not scrolling

Uninstall the touchpad driver in Control Panel, then let Windows Update install the new driver.

Uninstall the Toshiba Value Added Package in Control Panel, then install Toshiba Service Station, run it and install the Toshiba System Driver and System Settings.

1 more replies
Answer Match 72.24%

Hi

Toshiba Portege Z930-108 PT235E
Windows 7 Professional SP1

I'm new to forums so please forgive me if I don't give enough information! I have two issues with my Portege Z930 that have been bugging me for months, if not longer. The first, and more longstanding issue is with the touchpad. Every so often it disables itself for no reason, and without warning. I quickly learned to press Function F9 and it comes back on again.

However, recently it was becoming more and more common (every couple of minutes) which led me to reinstall back to factory settings. Since then, it has been disabling a lot less frequently (once every few hours) but it still does it!

The other issue is with the device disconnect sound. This keeps on playing regardless of whether I have anything connected or not.
It was driving me crazy until I learned I could simply disable the sound effect which I have done (but clearly this is not a solution).
was hoping that this would be cleared up by the restoring of Window 7 to factory settings but if anything, its been worse since.

This has been going on for a few months now and I have tried everything I've read (although I'm not that tech literate so I may not have understood a lot of what I've read!).

I've looked in event viewer but there doesn't seem to be a record of anything happening when the noise occurs. In device manager, the screen does seem to refresh shortly after the noise but there's no way of knowing which device is causing ... Read more

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Answer Match 71.82%

I just updated my portege Z830-10R to windows 10 but now I can't download the latest drivers because on the support page where I'm supposed to find the latest drivers (http://www.toshiba.it/support/my-product/laptops/) I can't select Windows 10 as operating software, can you help me?

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Answer Match 71.82%

I have just inherited a very nice Toshiba Portege z830 10p. I have gradually been setting it up for use. During this process, I occasionally had trouble with it not rebooting and not coming out of hibernation/sleep.

It is now in a state where when you switch it on the Toshiba logo appears on screen and the fan goes into overdrive, sounding like it's about to take off.

I can't get it to boot into the BIOS setup screen. Though I have previously been in there and even updated the BIOS.

I have pulled it apart to check for loose connections, dirt and dust and all appears ok.

What are my next steps or do I just write it off?

Looking on the Toshiba support website it would appear that it is still under warranty: - see below. I wonder if this is void now though.

It's worth pointing out that a few of the external ports are showing some sign or corrosion though the motherboard/battery and other internals all appear to be intact.

All thoughts/comments are welcome.

Thanks.






Servicename
3 years EMEA On-site Repair Service for Laptops

Service Coverage
EOS
Days
1095
Expiration Date
2016-02-13
Servicename
3 years International Warranty
Service Coverage
International
Days
1095
Expiration Date
2016-02-13

A:Portege Z830 - Stuck on Toshiba splash screen with fan

Hi
I guess the warranty isn’t valid anymore because you have already disassembled the notebook for cleaning…

Regarding the notebook’s booting problem: to me it looks like the issue could be related to hardware malfunction… if you are not able to access the BIOS and if the notebook freezes while showing the Toshiba logo, then the problem might be related to motherboard problems…

It seems that the POST (power on self-test) cannot be passed properly and usually this can be caused by motherboard (or parts like RAM) malfunction.

By the way:

9 more replies
Answer Match 71.82%

Toshiba is helping in Windows 8 problems with old Notebooks and Windows 7.
The Problems seems to be hardware related, but i should contact microsoft.

Where schould i contact for Windows 8 resume/standby problems with this notebook.
any microsoft support contact would be helpful?

thanks

J?rgen

A:Portege z830-11J - Windows 8 - resume/standby problems

Hi Juergen

I don?t think that Microsoft would be able to help you? Usually the notebook manufacturers are responsible for the own products?

If you have any problems regarding the notebook functionality, you have to contact the Toshiba authorized service provider in your country additional you can call the Toshiba hotline.

You can also ask the here the user community for some advice, assistance, etc?

This Z830-11J is definitely Win 8 supported as you can see the model number here in the Win 8 compatibility matrix: http://eu.computers.toshiba-europe.com/innovation/jsp/checkWindows8Compatible.do?service=EU

10 more replies
Answer Match 71.82%

I've just acquired a Z830 for testing and it looks like a sweet device.
I've completed a clean Win7 x64 install and downloaded and installed each of the available driver executables.
After all this, the Win7 device manager shows an unknown network controller which suggests that I might be missing some drivers.

I used the installers listed below; does anyone know if there might be any other drivers that are missing?

USB3.0 Driver 2.1.25.0 11.27 MB
Ricoh Card Reader 2.15.17.02 6.73 MB
Atheros Bluetooth Filter Driver Package (for Atheros model only) 1.0.9 53.11 MB
Bluetooth Stack for Windows by Toshiba 8.00.13T 78.16 MB
Intel Display Driver 8.15.10.2509 86.49 MB
Intel LAN Driver 16.5 27.03 MB
Realtek Audio Driver 6.0.1.6446 94.35 MB
Synaptic Touch Pad Driver 15.2.11.1 38.43 MB
Intel Management Engine Interface 7.01.20.1119 28.35 MB
Bluetooth Monitor 4.07 5.31 MB
Intel Rapid Storage Technology Driver 10.1.2.1004 11.86 MB
Intel Chipset SW Installation Utility 9.2.0.1021 5.27 MB

(http://www.mytoshiba.com.au/support/computers/satellite/z830/pt22la-001001/download?os=25)

I've tried re-running the Intel LAN drivers and installed the Intel HM65 chipset drivers from Intel. No joy of course... any ideas greatly appreciated.

Message was edited by: Egg01

A:Portege Z830 network controller driver needed

Hi

You need either the LAN driver or Wlan driver.
I?ve no idea what driver you have already installed but one of the mentioned drivers is needed.
I recommend checking the unknown device using this troubleshooting instruction:
http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=78

This will show you the name of the controller and I think this should be enough to get the right driver.

Feedback appreciated.

5 more replies
Answer Match 71.82%

Hi everybody,

Would you please let me know for the OEM Windows 7 64 bit on my Portege Z830-M110, how can I make ISO file?
I need to re-install my Windows on a new SSD. I have to remove the current one and re-install the WIndows again. I need to have Windows CD which I do not. My Windows is pre-installed on my Toshiba laptop which I bought in 2012-2013.

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Answer Match 71.4%

Hello!

31.Oct.2012 we purchased Portege Z930-G1S (PT234R) - quite an expensive notebook with Win7 Home Premium OS.

We thought we are entitled to Win8 discounted upgrade, but as we entered our data on Microsoft site - they told us we're not entitled.

We tried to reach Toshiba support in Russia - http://ru.computers.toshiba-europe.com/innovation/contact_toshiba.jsp
Several times over a month.

But all the mails are returning with "invalid recepient address" error.

How can it be that official Toshiba support site enlists invalid blacklisted address ?
How can it be that recent and quite expensive Toshiba notebook is not subject to Windows 8 upgrade program ?

Thank you.

A:Portege Z930 - Win8 Upgrade Offer fails

Hi

Please check this page how to upgrade to from Win 7 to Win 8:
http://eu.computers.toshiba-europe.com/innovation/generic/windows8-upgrade-stepbystep

The point is that you have to order Windows 8 from Microsoft and install it.
If it fails contact Microsoft why the Win 8 order has failed.

From my knowledge Toshiba provides an Win 8 drivers. You can get this drivers using TOSHIBA Upgrade Assistant but you can do that after Win 8 has been installed!

I found this Toshiba Win 8 Info page about ?Win 8 upgrade?
http://eu.computers.toshiba-europe.com/innovation/generic/windows8-message

2 more replies
Answer Match 71.4%

Hello!

I have a Toshiba Portege Z930-D3S laptop. I wanted to run a system recovery and did everything exactly as in the manual http://forums.toshiba.com/tshb/attac.../1/Z930_EN.pdf page 4-24, Section System recovery Options. The tool told me that the recovery partition is empty (or something like this) and the recovery cannot be performed. I definitely did not erase it and do not how it can be. Then there was an option to erase sdd and I thought that this might help (don't ask me why) and that the tool would erase everything but the recovery partition. So, I chose it.

Now I have the frozen screen with "Toshiba Leading Innovation" and cannot enter any menu neither by pressing 0, nor by holding F8. I cannon restart the laptop, it seems that it simply fall asleep when I press the power button.

Please, help me to recover the system.

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Answer Match 71.4%

I have the laptop since July 2013. At the beginning I had a good autonomy, the battery was lasting 6 hours, which with time diminished to something like 4 hours.
Now, I've been using the laptop plugged for some time, and I discovered a week ago that I have a huge capacity loss, around 55%. The strange thing is that this got much worse in few days, and now the loss is at 77%.

Besides buying a new battery (which I will do in the future - btw, any tutorial on how to change it?), what can I do? this loss of capacity is permanent? I've been measuring it with an acpi tool.

thanks,
Jose

A:Portege Z930 - high loss of battery capacity

since the last message, the capacity loss raised to 83%. Any idea?

2 more replies
Answer Match 71.4%

My TOSHIBA (ex-laptop) Portege(Z930) board burned out with hot water. I removed the tiny SSD and now need to transfer the data with a USB to another PC.

I borrowed from a friend a SATA to USB adapter with 2 interfaces and even the small connectors for SATA was not small enough for TOSHIBA's SSD. Apparently I need a special SATA to USB adapter which fits to TOSHIBA Portege's mSata.

The reason I wrote here is because there are many SATA USB adapters in internet advertised but it seems they have bigger connectors. So TOSHIBA calls the SSD mSATA labeled on it, but many people call mSATA for one size bigger SSD.

I don't want to order something doesn't fit again. Is there anyone who already removed SSD from Portege?
Could you provide me a link for such adapter?

A:Portege Z930 - need external controller for internal SSD drive

The notebook was equipped with an HM77 Intel Panther Point chip and with the launch of this chip Intel allowed the notebook manufacturers to integrate the mSATA (micro SATA) SSD form factor.

There is also an difference between the mSATA form factors?
Since the mSATA is limited to four (NAND) chips only, Intel has developed a new standard of mSATA which is called m.2 or mSATA2.

In many cases this is called also NGFF (New Generation Form Factor)
This m.2 standard is longer and has a lower profile?

I'm not quite sure if this Portege Z930 supports mSATA or mSATA2 but you check the internal SSD drive where this information should be available

6 more replies
Answer Match 71.4%

Good afternoon,

When I press the FN key does not appear functional menu at the top of the screen. I installed Toshiba Value Added Package and Function Key but still missing.

Like this: http://aps2.toshiba-tro.de/kb0/FAQ1A037W0000R01190001061708341.jpg

What driver I need?

The operating system is Windows 8.1 Pro and laptop Toshiba Portege Z930-108


Thanks!

A:Re: Portege Z930-108 - FN key doesnt show flash cards

Hi

If you use Win8.1 you can use Functional kez on two ways and change two modes:
-special function mode
-standard F1-F12 mode

There is one difference. When you use special function mode you can use F keys only. With standard mode you must use FN+Fx key combination.

Flash cards that you can see at the top of the screen works with Vista or Win7 only. As far as I know since Win8 flash cards are not shown on the top of the screen anymore.

5 more replies
Answer Match 70.98%

I use Portege Z830-10H, Win8 64bit, which I upgraded to Win7 64bit.
Yesterday I installed the [Toshiba Upgrade Assistant 3.0 |http://eu.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=EU&selCategory =2&selFamily=4&selSeries=362&selProduct=7399&selSh ortMod=3361&language=13&selOS=42&selType=425&yearu pload=&monthupload=&dayupload=&useDate=null&mode=a llMachines&search=&action=search&macId=&country=al l&selectedLanguage=13&type=425&page=1&FROM=windows 8&ID=85688&OSID=42&driverLanguage=42]

To start off, and then I get this error message: "no internet connection detected. ..."
Options: Retry or Cancel. If Retry, the same is happening again, but have working internet.
The latest of everything on your computer.

What could be the problem? What do I do?

A:Portege Z830-10H - Win8 upgrade assistant - error message

Does the internet connection work in Internet Explorer?
If not, I don't think the upgrade assistant can access the Internet.

Or your Firewall/Antivirus is blocking the Upgrade Assistant. Uninstall it first before upgrading.

2 more replies
Answer Match 70.98%

Hello, the battery of my z830 doesn't charge and it only works connected to the electricity. The problem is in the chip of the motherboard, the battery works fine. What chip I need buy and change for solve the problem?

Thank you,
Sebastian.

A:Portege Z830 doesn't charge (chip motherboard problem)

Are you 100% sure it is the mainboard, not the battery?
That battery is about 4 years old, it would have worn out by now.

If it is actually a mainboard fault...
I don't think you can get the chips separately, you may need a whole new mainboard.

1 more replies
Answer Match 70.98%

Hello

I need help to portage z830-11m. After the update win7 to win10 did not work for me built-in camera, a web producer lack of firmware for win10, and this for Win8 and wines 8upgrade does not help. what to do? when it will be soft for this model?

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Answer Match 70.98%

I have successfully upgraded my Z830 to windows 10, but some Toshiba utilities don't work e.g. Fn key with top row of F1-12 and keyboard illumination. Does anyone know if Toshiba ill provide windows 10 drivers for this model, as they have for Z930? Or is there a way to use another set of drivers? I wouldn't have thought there was a lot of difference between the two models.

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Answer Match 70.98%

I use Portege Z830-10H, Win8 64bit, which I upgraded to Win7 64bit.
Yesterday I installed the [Toshiba Upgrade Assistant 3.0|http://eu.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=EU&selCategory =2&selFamily=4&selSeries=362&selProduct=7399&selSh ortMod=3361&language=13&selOS=42&selType=425&yearu pload=&monthupload=&dayupload=&useDate=null&mode=a llMachines&search=&action=search&macId=&country=al l&selectedLanguage=13&type=425&page=1&FROM=windows 8&ID=85688&OSID=42&driverLanguage=42]

To start off, and then I get this error message: "no internet connection detected. ..."
Options: Retry or Cancel. If Retry, the same is happening again, but have working internet.
The latest of everything on your computer.

What could be the problem? What do I do?

A:Portege Z830-10H - Win8 upgrade assistant - error message

Please check if .NET 3.5 is installed.
I had upgraded yeserday, it took about 10h to download the drivers.

I think the TOSHIBA connection is slow , mine has 10MBit...

7 more replies
Answer Match 70.56%

After many months biding my time I have just embarked upon upgrading my Portege Z930-11G to Windows 8 Pro.

Largely this has gone to plan with the exception that after running the Toshiba Upgrade Assistant I've lost the Fn key display and about half the keys no longer seem to function at all.

The only key I ever used routinely is the Fn+F8 option to turn WiFi on/off.

So now I cannot enable the WiFi on the machine.

There must, surely, be a mean to do this but I can't find it. Does anyone have a suggestion? I'm OK for now as I have a wired LAN in the house but once I get out on the road I'm going to struggle without WiFi.

Before running the upgrade assistant the Fn key brought the key display up across the top of the screen and I surely wish I'd turned WiFi on at that point.

The Fn key utility offers very little control of the Fn keys. It does not offer the ability to do anything other than disable five on screen notifications for keyboard backlight, power plan, touch pad, cursor overlay and numeric overlay.

All help gratefully received.

Andrew

A:Portege Z930: Loss of Fn keys after Win 8 upgrade - cannot turn WiFi on/off

> So now I cannot enable the WiFi on the machine.
First of all you can enable and disable the WiFi using function key but you can also enable the WLan in Windows 8 settings
Win key + C -> Settings -> Change PC settings -> Wireless

Now you can use the wireless devices slider to enable or disable the WLan.

But to get the FN key working you have to install the +Toshiba Function Key Utility+ for Win 8 and +Toshiba System Driver+ for Win 8

1 more replies
Answer Match 70.56%

Hello,

I used Toshiba Recovery Media Creator to create 2 recovery media on USB flash drive for my Z930-10P. Then I removed all partitions from the computers SSD. The problem is that the recovery process won't work. This happens:

1. 'Windows is loading files' is displayed on the screen
2. 'Starting Windows' and the Windows 7 animation logo is displayed.
3. Then the marker is shown for a couple of seconds before...
4. An error message *ERROR : F3-F100-0008* is displayed with the instruction 'Please press OK to turn off the computer.'

I have tried both USB flash drives. What does this error mean?

A:Portege Z930-10P - Recovery media ERROR : F3-F100-0008

Unfortunately I don?t know what this error code exactly mans but on different forums people speculate about some HDD, memory or recovery image failure.

In your situation proper answer will not help at all. Problem is that you cannot use created recovery USB sticks and at the same time you?ve made biggest mistake and removed recovery image saved on the SSD. Now it is not possible to start HDD/SSD recovery image installation.

Question is: what you can do now? You can try to contact nearest Toshiba service provider, explain the situation and ask for help or good advice. Other way you must order original recovery installation disc for recovery image installation.

16 more replies
Answer Match 70.56%

I recently updatet my Laptop (Z930-12m) to windows 10, everything is working fine so far, except the Touchpad (Synaptics).
I can't scroll any more and also the momentum setting I used before seems not to be working any longer.

So I ask myself are there any updates for the drivers planed for this? Or can I get them anywhere else?

A:Portege Z930-12M - Touchpad is not working properly after Windows 10 update

Update:
The scrolling on the touchpad works now, I just did not adjust the settings properly.
But the momentum still does not work.
Anyhow, I found a view drivers for my laptop
http://win10upgrade.toshiba.com/swup...=DE&country=AT

1 more replies
Answer Match 69.72%

I have a Yoga 900 Pro. It seems one of the small metal pin covers is missing off the hinge. Must have fallen off somewhere. I contacted Lenovo and they claim the entire hinge has to be repaired which requires sending my computer in for 7 days which obviously is not realistic. Is there no way to just get this tiny cap? ?

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Answer Match 69.72%

Hello,I am looking for screen cover and a hinge for HP 15-R062TU.Any idea where i can buy online which ships to Canada?

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Answer Match 68.88%

II soon started to notice that even if I opened the laptop slowly or gently, there was this awful cracking noise coming from the computer. I had gotten used to it and assumed it was a minor thing. It wasn't until I had run my hand over the left corner of the laptop that I noticed that the bottom cover had been starting to "pop out"  and also hinge cover is poped out and seprated by few mm. and today hinge cover break and hinge is out of display i call hp suppor since my laptop is under warranty.i serach for internet and ther is many hinge problem there. does HP fixes this problem.what to do next. I have never once damaged this laptop via tossing, dropping or rough handling. This latop is my first computer so I have made sure to take the most absolute delicate care of this computer, including handling and virus protection. 

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Answer Match 68.88%

I called HP many times about my broken hinge cover issue and was told each time that they would fix it but wanted to charge me $300.00. This is not my first HP product but it will be my last. The suggested resolution to my issue by charging me $300 is disgraceful and unacceptable!

A:M6 Envy Broken Hinge Cover

I am having the same issue.... this has to be a factory defect... left hinge broken.  I have also had several HP products but no more poor design and support.

2 more replies
Answer Match 68.46%

I recently purchased a Ergotron Neo-Flex Adjustable monitor stand for my Gateway FPD1960 monitor in August. When I went to assemble the new stand I found that I needed a hinge cover after I removed the neck hinge from the Gateway FPD1960 monitor (See documentation page 5).

I have contacted both Gateway and Ergotron and both deny responsibility for the part. My final conversation with a Gateway representative said I should contact the following stores: Comp USA, Circuit City, Office Depot and Best Buy since they sold Gateway computers to see if they had a hinge cover. I continue to have trouble finding this part.

Could anyone please tell me if such a part exists and where I can purchase it? I would appreciate any help you can give me so I can complete the assembly of my monitor stand to the monitor. Thank you.
 

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Answer Match 68.46%

Of course I'm another unfortunately guy that had hinge failure.  While hinges are available for purchase online and not too expensive, the back cover is not.  Apparantly when the hinge failed it broke the plastic mounting point on the LCD panel back cover that the hinge screws into.  This part (90204054 I believe) doesn't appear available online, and even if it was it seams like a rather expensive piece.  Anyone have any help in getting a replacement LCD back cover? Thank you for your assistance.

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Answer Match 68.46%

Hi, When opening my notebook this afternoon to find something on the internet, I noticed that the top cover had a crack (new since earlier this morning). It is close to the hinge on the right-hand side. The top cover opens up when moving the lid now, so it should be fixed before there is any more damage. Please advise my options. Thank you

A:Notebook top cover cracked close to hinge

@electroart?
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

2 more replies
Answer Match 68.46%

Another complaint for a broken hinge issue on the 5558 laptop. Of course Dell Service will tell you that there is no known issue for this problem but search the forum and you will find several complaints. Dell is doing nothing about this problem and in my opinion they are definitely side stepping the issue so they do not have to take care of their customers. Dell service claims that the defect is due to "Customer Induced Damage". Dell also claims there is no known issue for this defect so you will have to call the "Out of Warranty" department. The out of warranty department will charge you 160 bucks and take your laptop for 7 to 10 business days. EXTREMELY FRUSTRATING for a laptop that is less than six months old and definitely does not have any customer induced damage.
Laptop purchased 5/13/16
Laptop broke 10/12/16
Spent an hour and a half with DELL chat - Session ID <private> - Result you are <profane>. DELL does not care if you have a defective product.  
On my laptop, the actual hinge did not break but the laptop cover broke away from the hinge. Obviously the plastic cover mounting pads are not strong enough to handle the repeated torque on the joint when opening the laptop.
<solicitation>

More replies
Answer Match 67.62%

Dear Lenovo Team, I have the same hinge problem with a lot of users already reported here. I have purchased my Lenovo u330 touch notebook in 2014 July in Turkey and it's still under warranty. I've never dropper or caused any other physical damage on the notebook. The left hinge was broken off during the normal usage (by opening the lid). Last week i've sent the notebook to the Lenovo Service Center here in Istanbul, Turkey but they are requesting 300$ for recover, even it's under  the regular warranty. According to the Service Center, it's a user fault. Please help me to understand how it can be a user fault? I though notebooks are designed for mobile usage and they have lids for opening and closing up. If opening a lid is a user fault then i'd expect to see "Use with only open lid, do not touch the lid never ever!" warning in the user manual. My warranty will be expired in a month and i'm still hoping some help on this. Many thanks.

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Answer Match 67.62%

My daughter's HP Pavilion 15-p051us notebood developed pretty severe cracking around one of the hinge locations. In looking at this, the cover doesn't seem strong enough to transfer the load of repeated opening and closing to the hinges over the life of the product. Also, the hinges seem as though they may be somewhat 'tight' as far as force needed to open the cover. Have there been other reported problems like this and/or any kind of recall that deals with beefing up the cover in the hinge areas ? Thank you

More replies
Answer Match 67.62%

Hi All, Can anybody let me know the how much it costs (In Bengaluru, India) for any/all of the below listed parts for Lenovo Yoga 2 13?1. Hinges2. Top Case3. Bottom Case My laptop is out of warranty and recently it's hinge got jammed causing damage to the bottom case.I have submitted my laptop to the authorised service center in Bangalore (Hi Tech Informatics Pvt. Limited) and they have suggested that the hinges, top and bottom case needs to be replaced.  I want to know if anyone from the community has recently replaced any of the above mentioned parts (in India) and how much did they (parts) cost in INR. Looking forward to your replies.  

More replies
Answer Match 67.62%

Hi all,
Laptop: Dell Inspiron 15 i5558-5717SLV Signature Edition
Purchase date: 12/09/2015
I am so glad to see to see that I am not the only one who has a hinge cover broken as I was beginning to think that I might have accidentally bumped the laptop somewhere (I am extremely cautious electronics user and none of the electronics products I used had physical damage in past.).   As you can see in picture, left side hinge cover is broken which causes the display screen to come off when I try to close the lid.  Getting hold of the customer representative is an ordeal itself but when I finally could get hold of the guy, he told me that this damage is not covered under the one-year warranty and I will have to pay $150/- in order for this laptop to get looked at by dell professional plus have to bear the cost of the new part.
Apart from this problem, touchpad is too sensitive to touch of my palm and cursor goes all over the place when I type. I have tried to change touchpad settings from control panel and uninstall the touchpad drivers but it has not helped.
Overall I think this laptop is of low quality. Now I understand that Inspiron products can’t be compared with Vostro or Latitude products, but this laptop is bad for even Inspiron standards. My four-year-old Inspiron N4110 is way better than this laptop and still working fine. I am sorry to say this but this has been one of the worst products I have ever used.

More replies
Answer Match 66.78%

Hi All, Lenovo ideapad S510p left hinge broken need cover body. I visited few Lenovo service center but no center has S510P body cover. If someone knows from where I can get it please suggest. Location Pune\Mumbai India. Rakesh

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Answer Match 66.78%

I didn't really notice this problem until a few months after having this computer. I have been making bi-weekly payments on this wonderful laptop since fall of last year through a local Circuit World. I soon started to notice that even if I opened the laptop slowly or gently, there was this awful cracking noise coming from the computer. I had gotten used to it and assumed it was a minor thing, as I have experienced with other laptops in the past. It wasn't until I had run my hand over the left corner of the laptop that I noticed that the bottom cover had been starting to "pop out" or at least not connect itself correctly to the top cover as the right side did.  I have never once damaged this laptop via tossing, dropping or rough handling. This computer is very expensive and takes a lot from my budget, so I have made sure to take the most absolute delicate care of this computer, including handling and virus protection. Unfortunately, with this computer now being excessively harder to open than it should, and the damage that I'm afraid this left hinge is causing, it has become more than just a "little" problem to me, and I fear that it will only worsen over time. I've noticed that in another forum, a customer had their HP ENVY replaced, but I'm wary that I cannot recieve the same treatment because of my purchase throught Circuit World. I will talk to the employees at Circuit World about getting it fixed or getting a replacement if that applies to me, but for... Read more

A:Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

@naginsthelich , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...

9 more replies
Answer Match 66.78%

Left Hinge of my HP Envy 17 is popping up and has terrible sound when I close my laptop. I would like to know how I can buy new replacement base cover for my laptop.

A:Left Hinge of an HP Envy TS 17 Notebook Popping Bottom Cover

@aleksandre

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 62.16%

I bought the upgrade from 7 to 8 during the promotional offer in early 2013, but until now I was waiting for a better moment to perform the upgrade. I'm trying to do the upgrade having prepared a USB pen with the ISO I downloaded in 2013.

However, after 20 minutes of work, around 99% it says that the Upgrade was unsuccessful.

I've read somewhere that it could be because of the recovery partition of my Portege.

Does anyone have faced similar problems?
Please, consider that I'm trying to perform an upgrade, instead of a clean install.

Thanks

da

ps and probably OT: does anyone know if it is possible to obtain the ISO of 8.1 having the 8 with an activation code?

A:Portege Z930 - Upgrade from Windows 7 to Windows 8 Pro

As I’m not mistaken the Portege Z930 was sold with a preinstalled Windows 7 but the additional Windows 8 DVD should be part of the package.

Didn’t you get such Windows 8 DVD medium?

Anyway, I found an useful page which provides you different information how to upgrade the system to Windows 8.
http://www.toshiba.eu/innovation/gen...dows8-message/

Please check the link: Step-by-Step Instructions Upgrade to Windows 8

I would recommend you to perform the step by step instruction and to repeat the system upgrade process.

6 more replies
Answer Match 59.22%

Hello,

Recently my SSD drive failed, I had a spare brand new one so I replaced it. Since replacing it I've been having issues with my battery. The laptop works fine when plugged in, however if I remove the AC plug the laptop will switch off (like unplugging a desktop PC). The battery shows up in device manager, the following is listed:

Microsoft AC Adaptor
Microsoft ACPI-Compliant Control Method Battery
Microsoft Composite Battery

When the AC power is plugged in, the battery says charging and is stuck a 9%, it's been like that for days.

When replacing the SSD, I didn't touch anything else (well not that I know of), and made sure I was touching the SD slot (to ground any static). I'm not sure if that is the issue.

The ultrabook is just over a year old, and the battery was perfect before this.

Any help would be greatly appreciated.

Many thanks,
Jeremy.

A:Satellite Z830 - battery issue

In my opinion on this Satellite has different design and construction so such exchange should be done by authorized personal only. On this virtual way we cannot say much. Who know what is wrong there.

In my opinion it must be tested with another battery and just on this way you can see if the battery is troublemaker or anything else. I?m afraid you need professional help with this issue. Contact nearest Toshiba service and let them check battery and power supply electronic.

3 more replies
Answer Match 59.22%

What is wrong with the cooling and fan on my brand new Satellite Z830?! It is totally unacceptable.

The computer has NO programs running bar the desktop and the fan is on! Its loud, buzzing and annoying! The laptop is on my desk so the cooling is not blocked. How did this pass Quality Assurance?!

When I bought the computer it has the most up-to-date BIOS pre-installed: 1.60.

CPU temperature is 50%. Internal System temperature 42%. Fan speed 48%!!!!!

How I stop the fan coming on bar cutting a wire?! There must be an 'off' function somewhere?! Why does the fan continually run at 48%?!

Is this a software fault or hardware fault?!

I'm very disappointed.

A:Re: Cooling fan issue on Satellite Z830

WHY IS THE FAN CONTINUALLY RUNNING AT 48%??!?!?!?!!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!!?!?!!? ?!!??!?!

6 more replies
Answer Match 58.38%

Hi All, I have an occassional issue where upon waking my Z830, the screen will go black, the computer restarts, and I get the "Windows did not shut down properly" screen.

It only happens occassionally, but I believe with the following sequence of events:
1. Put computer to sleep by closing the lid
2. Wake computer by opening the lid

Once I restart using the "Start Windows normally" option, all is fine.

Anyone else experiencing this?? I love this laptop, so hate to think it's having any issues already!

A:Issue with Satellite Z830 restarting upon wake

> It only happens occassionally, but I believe with the following sequence of events:
> 1. Put computer to sleep by closing the lid
> 2. Wake computer by opening the lid

Does this happen if access the sleep mode in other way? for example by clicking on Start button and choosing Sleep?
Does this happens with hibernation mode too?

3 more replies
Answer Match 52.92%

i bought my lenovo ideapad s510p touch from usa in dec 2013, i only hav upgraded warranty.,  
recently my laptop's TOP COVER  has broken i need the part very urgently please any one can help meee please  
 
LENOVO IDEAPAD S510P TOUCH TOP COVER ('a' COVER)
 
Link to picture/image
 
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NEEDED VERY URGENTLY CAN ANYONE HELP ME PARTS ALSO NOT AVALIABLE SAID BY SERVICE CENTERS
 
Mod comment: Over sized pictures converted to links. Please see About-Posting-Pictures-In-The-Forums

A:lenovo s510p touch top cover broken, top cover nee...

hi sumanth same i had also bought lenovo s510p from usa and me too had same problem.Lenovo people are asking 4500 for back panel .

9 more replies
Answer Match 52.5%

Hi, my laptop warranty is over and i have a hinge problemIts not flexible anymore i dont know what to do plz help me

More replies
Answer Match 52.5%

Found on the forums that this is apparently a common problem with this line of HP laptops.  My computer is less than two years old and has no other issues, however I am concerned that the broken hinge can lead to other issues such as keyboard malfunction, etc.  I do not abuse my computer and it has never been dropped.  I want to have the hinge repaired, but don't think I should be charged for the repair if HP knows it is a common issue and is occuring through no fault of my own.  How do I get this resolved? Becky

A:Hinge Issue

@TheIronicPickle

 

 

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 51.66%

I have been checking on these forums since both hinges of the refurbished HP Envy m7 laptop I bought a year and half ago from Newegg. The hinges started pushing out the laptop's bottom not long after the warranty expired and further reading about it it seems that this is a common issue with Envy laptops and I was looking to see if HP would make up for this product defect.

A:HP Envy M7 Hinge Issue

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 51.66%

Hello everyone!I live in the downtown area of Toronto and purchased a 13 Inch yoga from a BestBuy store back in November. I love the device, it's got a great feel to it, it feels like a real personal laptop/tablet. But my experience is being destroyed by 2 things: firstly, the upper left hand corner hinge became loose and the screw ended up falling, I can't open the laptop without it cracking at some point. The second part is that I cannot for the life of me, get a hold of anyone at the Lenovo call center to help me out. For some reason I keep getting the same person answering me. I don't think Lenovo would hire only 1 person for their call center. He keeps transferring me to the "appropriate department" without telling me which department. I get placed on hold and then the line disconnects.  My problem is as such, I cannot afford to return the laptop because I have work to do and use it. I need to find a store that can help fix the hinge problem because it is about to ruin the whole laptop.  BestBuy's purchase warranty ended a month after purchase and when I went there, they wouldn't lift a finger to help, not even offer any suggestions.So I turn to you, Lenovo community, for assistance with this.  Thanks everyone.  Any advice would be appreciated. 

A:Yoga 13 hinge issue

Apparently Best Buy is certified repair shop for Lenovo, so you shoudl call them and have them repair / replace it in person in house. Alternatively, you can chat with someone at the lenovo support website, suppot.lenovo.com 

9 more replies
Answer Match 51.66%

I have a hinge problem on my laptop. The left hinge is dropping and my laptop is "splitting at the seam." It's lifting up the area around the power button.  I'm not sure if it's the hinge or the plastic part that surrounds the hinge. Can someone help me or advise me of my options? 

A:Pavillion G7 hinge issue

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 51.66%

Hi I've got an issue with the left hinge on my HP Envy laptop which means I can no longer close it, it was very tight and as a result has pulled the plastic frame at the bottom of the screen from the top of the laptop. Seems like this is a very common problem but I haven't been able to find any details on how to fix this in the UK, can someone help?. I had the same problem after about 8 months of having the laptop (despite having taken good care of it!) and this was fixed under warranty but it is now out of warranty. As it was only fixed around 9 months ago and I have taken very good care of it since so I would hope that HP would fix this problem for me. I've always though of HP as a reliable brand so its quite disappointing for there to be such a glaring fault with this model. Thanks

A:HP Envy 6 hinge issue

I have just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

3 more replies
Answer Match 51.24%

Hi, I purchased a Envy m6 in 2013 (now out of warranty).  Approximately 1 year ago I noticed the plastic hinges  would make a slight noise when opening the screen to 90degrees. I soon noticed the right plastic hinge was cracked and when open the black screen surround would be separating from the silver outside cover. After time it had progessed to separating the screen approximately 1-2cm. I have never dropped or damaged this laptop, and has had very minimal use over the last 3 years. I used to be able to click the screen back together when closing the lid quite easily. As of today it is very difficult to push the screen back together when closed. I have seen many posts on the internet about this problem. Does hp fix this problem? This laptop doesnt even leave the computer desk. Hardly gets used, maybe a handful of times a month for no more than 1hour at a time.

A:Envy M6 Hinge/screen issue

@kymberlym

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 51.24%

I just spent nearly 2 hours today attempting to get my 5558 Inspiron repaired under warranty for a broken right hinge that also screwed up my WiFi. Who do I contact to get this issue covered and cost me 160 dollars?  This is amazing everyone with exactly the same problem on the right hinge, not the left even.
And then to be accused of abusing my machine, when it never actually moves from its location. The only thing I do is open and close the *** lid !  I always had a trust in Dell products and they're quality. Well that's now out the door.
I am an unhappy camper.

More replies
Answer Match 51.24%

I've seen tons of post regarding the left hinge issue on the envy 17.  I also have this problem, have replaced two fans due to the plastic part the hings screws into break ing and getting into the fan.   Also I'm beyond the waranty period.  Havs HP created a repair kit or replacement case with better design to fix my laptop issue?   Laptop is only 2 years old.  I hope HP will stand behind their product and help customers with this issue

A:left hinge issue on envy 17

@plzfixit

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 51.24%

My Left hand hinge on my HP Envy Laptop is separating the main body of the computer when I open it up. IS HP aware of this issue? Is there a recall? Help!  thanks.  

A:HP Envy laptop LH hinge issue

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

2 more replies
Answer Match 51.24%

The left hinge and case on my laptop are not working properly.  The screw on the case seems stripped.  The case pries open when the laptop is opened creating a gap over 1/4".  There is an existing forum with many reports of the same issue on different models of laptops.  Has this been recalled or can I simply purchase the bottom piece of the case and replace it on my own?  My machine is 2 yrs old and not under warranty.  I am concerned that the hinge might break or that the screen or other components may have issues if this is not fixed soon.  The machine has never been dropped or bumped.

More replies
Answer Match 51.24%

Sadly, my HP ENVY m6-1350sf Notebook PC that I purchased in April 2014 with Best Buy needs the right hinge I believe needs replacing and now the casing on the screen is starting to pull apart. Obviously I'm way beyond the warranty but I am willing to pay HP to fix my poor laptop whom has travelled all around the world with me since it was brand new. I don't trust Geek Squad to fix it locally - they ruined my Lenovo in 2012 when the casing started coming apart by super gluing it back together. Please help ...

A:Envy m6 Notebook - hinge issue...

@CarolineH

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 
If you are unfamiliar with how the Forum's private message capability works,this post has instructions.

 

 

1 more replies