Tech Problem Aggregator

SSM does not install preloaded softpaqs

Q: SSM does not install preloaded softpaqs

Hello, I'm dealing with this issue since Monday and it's driving me nuts. I want do deploy the newest driver with the SSM for our Notebooks 820 G2 via USB Drive. Downloading and preparing seems to work with the SDM. I prepared the SSM and the USB Drive like it's said in the documentation, but when I start the SSM in update mode the SSM window pops up and closes without any error. It seems like the SSM doesn't find any packages to install and just finishes without doing anything. Becaus of that, I wanted to get a logfile, but the SSM seems to just ignore my demand. The downloaded files look like this: I wonder why there is no *.cfg file but a *.html file in the folder.The latest documentation I could find was published in 2014. In this documentation there is no word about any *.html files in the directory, but there should be a *.cfg file. This is my commandline entry to start the program: E:\HP\Treiber\SSM\SSM E:\HP\Treiber\SSM\SSM.exe /accept This is the commandline entry to start the program and create a logfileE:\HP\Treiber\SSM\SSM E:\HP\Treiber\SSM\SSM.exe /accept /debug /log:"E:\HP\LOG" I'm pretty helpless and have no idea what to do next. Hope you guys can help me :-/ Sorry if there are any mistakes, my english is a bit rusty. best regards Jan-Eric

A: SSM does not install preloaded softpaqs

I'm also having the same problem but only with our brand new HP EliteOne 800 G2 PC's. I've updated SSM to include the drivers I'm missing (which is plenty) and launching SSM as a part of my Windows Deployment (WDS). I'm installing Windows 7 Enterprise 64bit also. Every other HP PC make / model I have runs SSM fine. Almost all the drivers are typically installed and the EliteDesk 800 (G1) and EliteOne 800 (also G1) both get all their drivers fine via SSM. I also include a "Extra_Drivers" directory within the SSM Softpaq's there I will typically expand missing drivers. After Windows runs a Windows Update (part of WDS), these extra drivers are installed. I've had to update the HP Softpaq Download Manager to to capture the "HP EliteOne G2 23-inch Non-touch All-in-One PC" which is great. SSM runs fine because the first component is executing Diskpart that creates the hidden partition for HP recovery. This runs perfectly on the EliteOne 800 G2, but NO other driver softpaq's are installing and the same missing drivers remain after SSM has finished. I always set WDS to reboot the PC after SSM has executed which is the standard task sequence I have built. If SSM reboots the PC then WDS returns an error. SSM command being lanched by WDSstart /wait c:\windows\SSM\ssm.exe c:\windows\SSM /accept /noreboot /nu /nolog /to:600 /ti:"SSM executing from the Windows SSM Directory" Why are none of the new EliteOne 800 G2 softpaq's running? Is there a problem with SP72437 which is the latest Softpaq Download Manager for the EliteOne 800 G2 (screenshot attached - please note the version is not current) My only option at the moment is to wait for WDS to complete its build, then RDP to the built PC and install all the missing drivers manually which defeats the purpose of SSM.

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Answer Match 60.48%

Hi Everyone,

I have an application for work that can only be used on a 32-bit system. (Something in MS SQL Database 2005 is preventing any instruction set bit from operating properly). I wanted to purchase a Surface Pro 3, then uninstall the factory OS, then install Win 8 x86. Was wondering if this was at all possible? And, if not possible with the Surface, would it be possible with a different PC/Tablet/Laptop, perhaps?

(...and yes I know I'd unfortunately be limiting myself to 2GB's RAM)

Appreciate any feedback, thank you!


A:Possible to install Win 8 x86 on a Win 8 x64 Preloaded PC?

64bit pc's will run 32 bit windows softare

47 more replies
Answer Match 60.06%

I hope I'm not asking the impossible, but this is a mess. I have an eMachines T1100 that the power supply died. That was my primary computer. I have an older Gateway E-4200 with Windows 98 on it. It has PIIIE, 600MHz; 440BX chipset, and I stole a 128MB stick of RAM out of the eMachine to put into it, bringing memory to 384MB. When I was first given that computer, I attempted to upgrade to XP. It wouldn't work. I tried countless times and methods. Finally, desperate, I called Gateway. They still had the serial # on file. They said it couldn't be upgraded, but they never really said why. I have since d/l'ed upgrade advisor and checked it again. It had no heartburn with the system as-is. I tried pulling out the 20GB HDD and put the eMachines 20GB with XP on it into the Gateway. It won't boot. It starts up, says it didn't shut down correctly last time, so how do I want to start? Safe Mode, etc. Normally and Safe Mode with CD support, the screen goes black. With the others, I get about 2 screens worth of driver files from the Sys32 folder, then it locks up. Of course, the recovery disc is for eMachines, so it won't work. It doesn't matter that the OS will be in only one machine. Finally I need to have it at least XP in order to connect to our Linksys router for internet connection. My wife's computer has Vista, connected directly to the router. Since I'm disabled and living on SSI, I'm on a fixed income and have no budget for parts and repair. Otherwise, I might have tried getting... Read more

A:Trying to install with preloaded XP Home

Windows that was installed on the eMachines was more than likely an OEM version and specifically for the eMachines computer. Transferring the hard drive to another computer would be illegal and against Microsoft's EULA.

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Answer Match 59.22%

Hello I am new to this so any help is very much appreciated. I just purchased a new laptop... the HP dv2550se which comes loaded with Vista. I've been using XP Pro on my desktop for over 4 years now and it's still good. After messing around with Vista I soon realized it is not the operating system for me. So I want to do a clean xp install over Vista. My question is...what are the steps? Is it recommended? And also will all my drivers work. I did make recovery disks with the Recovery manager.

Any help is much appreciated thank you.

A:Help~ with clean xp install over preloaded vista

I would NOT downgrade the machine to XP. Stick with Vista and once you learn more about it you will be much happier.

Some of the OEM are NOT providing any drivers and software needed for XP to run on their Vista machines. So before you try anything, make sure that you have drivers and software for all of the built in hardware of this laptop.

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Answer Match 58.38%

I need more room on my C drive and discovered (using TreeSize) that MS Plus Digital Media Edition is taking up nearly 90,000kb. How do I uninstall or remove it please? It does not show up in Add/Remove. I have never used it. It came pre-loaded on my Dell Inspiron. I use Nero 7.

Any help would be appreciated.

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Answer Match 54.18%

What are HP SoftPaqs and where do I find them.  Installation document for Windows 7 says to download HP SoftPaqs for Windows 7.  I can't seem to find what they are talking about.  Any help appreciated.

View Solution.

A:HP SoftPaqs for Windows 7

Hi,Try this HP web document for information regarding software and drivers. HP SoftPaqs are drivers and software. regards,erico 

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Answer Match 54.18%

From time to time I use the "HP SoftPaq Download Manager" (HPSPDM) to update the soft of my EliteBook 8770w machine. But lately few SoftPaqs are causing me troubles:  Whenever I try to install them, the "HP SoftPaq Download Manager" forces me to restart the PC and after that the SoftPaqs reappear in the HPSPDM with status "Newer version available" ! How to find out what's going on? Does the HPSPDM creates some kind of a installation log?  P.S. This issue is not vital for my PC, but drives me crazy that such a "enterprise software" behaves like that.

A:HP SoftPaqs problem

May I ask some of the Admins to move this to the "Notebook-Software-and-How-To-Questions" section.

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Answer Match 53.34%

How do I unpack, but not install, SoftPaqs?


View Solution.

A:FAQ(23): Unpacking downloaded SoftPaqs

You can unpack a SoftPaq by running it with a few command line switches.  To do this, open a Windows command box and refer to the following information:Unpacking a SoftPaq fileSp#####.exe ?pdf ?f<path> -s WhereSP####.exe is the Softpaq to unpack.-pdf is a run time switch that overrides the build parameters.-f<Path> is a run time switch that overrides the default path set at build time.-s instructs the package to unpack in silent mode skipping the welcome, license and directory screens.EXAMPLE:At the command box prompt (with Administrator rights to prevent access issues) go to the directory where the SoftPaq is and type the following: sp59909.exe -pdf -fC:\SWSetup\sp59909 -s

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Answer Match 44.1%

I have a preloaded hp pavilion that has been a pain sense I got it. Had already been returned to the store by someone else and I didn't know it till it was too late! ((Had teens at home at the time)) Anyway,, Sometimes it says it has virus some not,, that it is winNT then XP it will work great then crash. What I want to know is if I buy a new XP program will it install over the other mess? I am ready to give up on computers all to together!!

A:preloaded never again

Installing over a mess will give you a mess. The rule whatever in = whatever out. If you have the system recover disk(s) for this HP then you would be better off backing up your important data and running the recovery disks and do a full installation back to day one. If you do not have recovery disks for this HP then this might help you

HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set

Just incase you decide to do an upgrade of XP

How to perform an in-place upgrade (re installation) of Windows XP;en-us;315341

This one is for a full re-instal

Microsoft KB - How to perform a clean boot in Windows XP;EN-US;310353

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Answer Match 43.68%

My new HP computer came with a number of preloaded software packages. Norton Internet Security is one of those and I do not believe I want that program at this time. However every time I turn on my computer I get a dialog box that asks me if I want to load the software. I keep saying no but I would like to eliminate this pesky pop up dialog box and not deal with it any more. Is there a way to do this or do I have to go to Add/Remove software in the Control Panel and completely remove the software. It takes up about 65mb but I may want to try it later. However the pop up is such an annoyance to me I would eliminate all of it if I had to if there was no other way to stop it. (I have Trend Micro Antivirus and Spy Sweeper already in use)

A:Preloaded Software

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Answer Match 43.68%

Hi, I've been using the following script for preloading images ~

< !--
Image1= new Image(width,height)
Image1.src = "image1.jpg"
// -->

Which worked for ages but now doesn't. It's being used on this site ~

I use the same script on another site and it works fine. What am I missing?

A:preloaded images

Are both domains on the same server? Server config could be the prob. If one server has it's default scripting language to vb script and the other JavaScript it could explain it.

Try declaring the scripting language:

&lt;script language = "javascript"&gt;

And don't forget to close the script tag


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Answer Match 43.26%

I just had to purchase a new laptop and have been fighting with Windows 8 for the first time.  I imagine i won't use most of the apps that are preloaded with W8 so i'd like to uninstall the ones i don't need.  is there a comprehensive list of all the W8 apps that gives a brief description of each one to save me the hassle of opening each app to find out what it does before i decide if i want to uninstall it?

A:Preloaded apps in Windows 8

Not really.  I wiped off the Norton stuff, Office preview, Wild Tangent, Toshiba Books and Toshiba video on my Toshiba Satellite.  All the little Metro icons in the metro screen are a part of the OS, so you really cannot remove all together, but you can uninstall.  Now of course, you can go into C:\Program Files\WindowsApps and uninstall Metro apps from there (You have to take ownership of the file, but do not do a "Replace owner for folder and sub containers" when you do it).  The other location would be C:\Users\[User Name]\AppData\Local\Microsoft\Windows\Application Shortcuts and remove the shortcuts that show up on the Metro screen also.

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Answer Match 43.26%

So i've spent the last 4 days searching "32 bit vs 64 bit" and have come up with conflicting results across the board. One forum says go for the 64, almost everything is compatible, and that's what everything will be soon. However, other forums say stay with 32, nothing is compatible with 64 and it isn't changing over soon.

I'm in the market for a laptop, and finally found one on sale for the price I want with the specs I want. Catch: only comes preloaded with Vista 64bit. I talked with my neighbor who is a computer tech for Northrop Grumman, and he says company wide no-one has gone to 64 bit, and he is very skeptical of it. So I thought maybe I'd look over (where i found the deal) to find one with 32bit or with a choice between them, but I found that like 90% come preloaded with 64bit. Could this be a sign of the times changing and shifting towards 64bit, or just bestbuy screwing me over?

And of course, the ultimate question is should I pick this up, or wait until i find a deal on a laptop with a 32bit option.


A:laptops preloaded with 64bit

Hello Ian, and welcome to Vista Forums.

Well, since the laptop comes with 64-bit Vista, you will know that it will have all of the 64-bit drivers that you need to run it.

The only thing you need to make sure of now is that any device that you plan on connecting to the laptop also has 64-bit drivers available for it, and that any 32-bit software that you install supports running 64-bit Vista as well. Most do, but you can check at this Microsoft link to see first.

If all of this checks out, then I would recommend getting the one with 64-bit Vista for better performance.

Hope this helps,

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Answer Match 43.26%

I got my laptop for christmas 2009. I believe it was purchased at wal-mart. It has been pre-loaded with Windows XP SP3. I was wondering if there is any possible way to downgrade to SP2 or uninstall it.

If you need any extra information about my computer..
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 3

Registered to:


Manufactured and Supported by:
Dell Inspiron 1011
Intel(R) Atom(TM)
CPU N270 @ 1.60 GHz
1.05 GHz, 0.99 GB of RAM
Physical Address Extension

{{Dell Mini Laptop}}

I may not be able to reply on here, so if it's not too much to ask i would like to leave my e-mail for you to contact me,<email removed>

A:Removal of WinXP SP3 (preloaded)

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Answer Match 43.26%

Normally I could go to control panel>View Installed updates and it would be there. Problem is, it appears as though it was preloaded on the machine so the Internet Explorer 9 update isn't even listed. Any ideas?


A:How to get IE8 back when IE9 was Preloaded and not showing

Are you using windows 8?????? If so, the IE version is 10 not 9.

Why would you want to go from IE 10 back to IE 8?

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Answer Match 43.26%

I did a search for this subject in the forums. Seems like most people want to restore their computers back to XP from which they had upgraded to load Vista.

My notebook came with Vista, but I have the XP CDs from another old computer. The menu choice on the XP installation disk is grayed out, the one that would let me load XP.

I'd appreciate any help to put XP on my notebook. Thanks.

A:Preloaded Vista-Possible to Change to XP?

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Answer Match 43.26%

Just wondering.....if I ever need to reformat my computer that came preloaded with Windows Vista Home Basic, is there a way for me to reinstall it or create an installation disc just in case?


A:Preloaded Vista Reinstall?

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Answer Match 43.26%

I'm not sure where this question should be posted. Networking because it involves two users on one station? Security because the tweak I want to apply is for that reason? Or here, because it's an OS-specific remedy.So, mods, please move to a more appropriate sub-forum if necessary.I need to lock the start menu and disable right-click at the start button & task bar solely for a limited-use account on my computer. I've spent hours+ looking around for how it's done & I've given up; before considering asking a board for an assist, I visited Kelly's Korner (this page), and should be receiving keys at some point from which will be well worth the $5. While I'm waiting (and I'm a bit of a time crunch to do this), I would like know how it can be done. Obviously I have full administrator rights, and I've made back-ups of the system through Norton360. Thanks for any direction given.Exasperatedly yours,Traveling Gal

A:Windows Xp Home (preloaded)

Disable Menu Bars and the Start ButtonDisclaimer: I have never used this fix and therefore cannot guarantee that it won't damage your system. As it is a registry edit I would suggest you backup your registry before you try it.

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Answer Match 42.84%

I'm having trouble trying to fix a windows 7 problem on start up. When I turn on my computer I get the HP logo then a blue screen with just a cursor. On the HP logo screen I have a brief second where I can hit ESC which pulls up a screen with different F# options all of which brings me to the same blue screen with blinking cursor.

My computer came preloaded with windows 7 (I'm not sure which version) so I have no system recovery disks. All of the repair threads I've seen require inserting a disk or accessing drivers but I can not do either.

I'm not very computer literate so could use some easy to follow directions.

Any suggestions?

Thank you

A:BSOD on startup HP computer came preloaded with OS

These crashes were caused by memory corruption (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.
If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

2-Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startu... Read more

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Answer Match 42.84%

Hey can someone tell me how to remove sp3 that was preloaded in XP.

Thanks for your help.

A:Remove Service Pack 3 from Preloaded XP

Not unless Windows XP Service Pack 3 is listed in Add/Remove Programs, no.

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Answer Match 42.84%

Hi, I am a new member and just wonder if anyone can help me.

I have the above Satellite, and courtesy of a Microsoft upgrade last week, suddenly I am not able to access any of my word processing stuff, I believe it was Works 9.

Is there any way up re-loading the system, the laptop came pre-loaded and the DVD I got with the machine says, if you reload Works , you will have to upload another disc, but there is nothing on the disc and no other discs.

I now cannot do any of my work, I have a Works 8 disc from an earlier computer but this will not work.

Hope somebody can help me.

Thank you. Keni

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Answer Match 42.84%

        i am from department of posts india .we have purchsed two pc with preloaded win 8.1 pro 64 Bit.all departmental softwares are run only on 32 bit os. Therefore i want to downgrade win 8.1 to win 7.for thisi have tried to change settings, but i could not get success.Kindly help me and intimate procedure.
Kalyan Singh
System Manager
Jaipur GPO-302001(Rajasthan)
[personal information removed]

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Answer Match 42.84%

Good day everyone,

I've just went through the beautiful experience of having to reinstall windows on my desktop, and although reinstalling Windows is very easy, reinstalling every program/drivers that I had on my computer is a very time consuming task. Here is my question:

You see on some sites that people release their own version of Windows with preloaded programs/software so that upon the successful installation of Windows the programs are already installed. I would like to create a bootable Windows CD with all of the programs I am now installing, since the list of Programs I need to reinstall is quite long.

As per my usual etiquette, if a successful answer is posted I will add some pictures/tutorial to this post so that if any other user on has the same question this post can then serve as a guide to them.

Thanks to any and all for input

A:Making a Windows CD with Preloaded Programs

Why did you not image your Windows 7 install?

System Image Recovery
Backup Complete Computer - Create an Image Backup
Restore Backup User and System Files

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Answer Match 42.84%

I know this question is somewhat not related to Vista, but more towards Adobe. But I am somewhat concerned. I have been saving documents, images, and files, inside my own seperate folder within C: Drive -> Program files -> Adobe -> Reader 8.0. I am the only account on my computer, however, I just created a guest account and noticed the guest account has access to these files/folders inside Adobe. If I right click go to properties and security, The groups/objects are: Creator/Owner, System, Administrators, Users, and TrustedInstaller. My question is, would anyone have access to my personal files within adobe since they are in that folder. I.E. people over my network (my files arent shared) or Adobe itself?

Anything Will Help,


A:Question about Preloaded Adobe Security

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Answer Match 42.84%


I have recently purchased acer extensa 5620 laptop with vista preloaded on it.
My previous laptop was travelmate 4120 with xp preloaded. Travelmate suddenly stopped
working(it doesnt boot up at all i guess mainboard died). So i took out the travelmate
drive and with help of hd-to-usb i can retrieve the files. My question is if i could access
the drive would it be possible for me to make drive image of xp (and how to go by doing this)
and restore it on my new laptop extensa 5620 with vista preloaded on it. My concern is it might cause
problems on boot sector. I dont if i have to configure boot.ini during restore.
I m planning to use DriveimageXML for back up of xp and restoring in vista laptop to another drive so in
a nutshell;

how should i make a drive image of xp?
and how should i restore in on vista laptop without causing any problem with dual boot?
PS: I have also a xp desktop; would it be possible to make the drive image of the desktop and restoring on the
my vista laptop ?

A:Vista preloaded /restoring xp via Imaage

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Answer Match 42.84%

I just bought my Compaq Presario and i knew it was going to be full of preloaded software i didnt want i just dont know what i can or can not get rid of. What i have is a Compaq Presario Notebook with AMD Turion? 64 Mobile Technology MK-36 with Windows Vista OS. Right now i have 60 processes running and its eating up 65% of my system memory. I would appreciate any help on what programs i can remove and any other tweaks i can easily perform. Thank you all in advance.

A:Compaq Presario preloaded software

Welcome to techspot

I know that hp (also compaq) is famous of its preloaded software, hence many processes will be made and it'll slow down your system for sure.
To be able to reduce processes at startup, start > run > type : msconfig
in the startup bar, you can untick some component that you do not want, for example windows msgr, winamp updater, hp updater and so on.

However please use this function wisely and do not turn off some process which you'll use it, for example touchpad, and Fn key of your keyboard.

To find out some process' use, type the name in windows search.

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Answer Match 42.84%

I had to reload the OS on my new workstation. As a result I lost all the preloaded software tht came with the workstation. Is there a techniqure or location where I can download this software? I am not even sure wht was there, probably a trial for office and a few others. Thanks Whit

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Answer Match 42.84%

Hi there!
I have a 3 y old Thinkpad R52 which came with preloaded WXP Pro. After a while, I got recovery discs from IBM and I have created startup and ThinkVantage discs.

I have restored my IBM to factory-condition few times before, but now I want to format it to the ground level to get rid of some files which have been piled up in the reserved-preinstalled sector of the hard drive. I just believe that it make my IBM even more fresh than "usual restoration". May be!?

My question is: can I format my IBM from DOS environment by using startup disc and still use the restoration/recovery discs after that, to install XP and acompanying programs?

Is there any body who have done it on any other PC brands; because I think that it can be the same for other makes.


A:Solved: To format a preloaded WXP pro laptop?

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Answer Match 42.84%

I have recently recieved a bunch of *free* very small (128mb) flash drives. They come preloaded with advertisements in some cases and wierd programs in others that winXP is telling me not to install. Is there anyway to wipe these drives clean, reformat them or somehow "fix" them so they are more usable?
Thanks in advance for any help.

A:Clearing Preloaded Fash Drives

easy. Either manually delete the files or go to disk management under computer management in the control panel and format the drives. Remember to format them in FAT32.

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Answer Match 42.84%

This lovely new HP machine I bought in July came loaded with several pieces of malware. I first installed AVG AntiVirus then Sygate Personal Firewall. When I opened Windows Explorer for the very first time, SPF told me that it was trying to connect to "". I knew I had trouble then. I found some really nasty things (before I installed anything else) and have done what I can to get rid of them and have been successful for the most part. Problem is, this malware is lurking in the partition with the OS installation files and system recovery. My spyware programs never find anything there but each time I reformat and reinstall XP these buggers keep popping up. I don't have XP on disc, it's only on the HD, so I can't do a clean format and install. Is there any way to make XP installation discs from the preinstalled version (leaving out the nasties)? Or will I just have to cough up the $$$ and buy XP on disc?

Is there a way to get into that partition to have a deeper look? This machine won't let me, even in Admin mode. Is there a way to override that? I've reformatted this thing four times already and keep having the same trouble.

Any assistance is most appreciated!


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Answer Match 42.84%

I will be setting up my new computer with Windows 7 in the next few days. It comes with Microsoft Office Starter preloaded. I purchased the DISC version of Microsoft Office 2010 Home & Office. I take it if Office starter is already preloaded then I do not even have to use the DVD, instead I can just punch in the product key# that comes with the DVD?

A:Office 2010 Disc On Preloaded PC

Dunno. Give it a shot. If it doesn't work, you can just uninstall the Starter Edition and install your purchased version of Office.

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Answer Match 42.84%

Have a compaq 5000series with an 11g hard drive that is partitioned, C has op system and programs, E has sys-sav which I guess is the stuff that gets going when you restore the thing , D is a 40gig drive that stores my stuff mp3s and the pictures of the kid. Would like to put this new Western Dig 60 gig in place of the 11g. How do I get the operating system onto the new drive since it was on the old one when I bought the thing and I only have a disk compaq calls a recovery cd which I bet will not recover when it looks at a drive 6x as large. In the intructions for Data Lifeguard which came with drive it says "Due to how windows me boots system files copied to to a drive using a win me boot disk will not make the drive bootable to boot the drive you must install windows me to which i have no disk. So how do I put me on my new drive?

A:replace drive windows me preloaded

I'm not sure if this will work for you, but here it goes.

The new drive should have come with a program that would allow you to copy your old hard drive over onto the new one.
Take your drive "D" (40 Gig) out and install your new one in it's place as the slave and use the software that came with the new drive to create a new partition on the new drive the same size as your "system save" on the old drive and copy "system save" to that new partition. Due the same with "C" Drive. After you have copyed both partitions to the new drive, remove the old one and change the jumpers on the new to make it the new master and reinstall your "D" (40 Gig) drive as slave.

This has worked for me using a new Maxtor drive. If you want, just hang out here for a while and someone else will be along to help you too.

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Answer Match 42.84%

I currently have Windows 7 that cam with my laptop. A few days ago it seems I contracted a "maybe" virus, that has pop ups that come up when I go to a new site (esp. if site is not in browser history).

I was told this could be spyware and/or malware. One suggestion I was given for getting rid of said issue was reinstalling Windows 7. If so how would I do this and what would I need? I don't have the Windows 7 disc, and Windows 7 is still currently installed on my lap top. So before I do anything and would like to what exactly will happen before I do anything to Windows 7 that I already have?

Thank you. I apologize if this issue has been discussed before.

A:Reinstalling A Preloaded Windows 7 On Laptop

Hello thalivest and welcome to Seven Forums.

It would help if you listed your system specs. At the top of any Forum page click on "User CP". Then in the left column click on "Edit System Spec". If you need help finding your system info a free tool called Speccy will help.

Speccy - System Information - Free Download

You could check for malware by running a full scan with the free Malwarebytes. A second (or third) scan with ESET Online Scanner and Windows Defender Offline wouldn't hurt since no anti-malware product is 100% effective 100% of the time. (If there was such a thing we'd all be using it.)

Many newer laptops come from the factory with a hidden recovery partition already on the hard drive. It can return your machine to factory specs (just like the day you brought it home.) Each manufacturer has a different way of accessing the recovery partition so that's why your specs are important.

You could also elect to do a clean reinstall of the operating system and eliminate all the factory bloatware. One of the Forum experts prepared this tutorial which explains how to do that along with a way to get a legitimate installation disk for your machine's version of Windows 7.

Clean Reinstall - Factory OEM Windows 7

9 more replies
Answer Match 42.42%

I can't get the malware off my friend's Acer Aspire 5050.

Before I recommend a re-format, I want to determine if he has the capability to re-load a fresh copy of XP. My thinking, at this point, is that he does not, and so he will have to re-install XP off a copy purchased from, say, ebay.

The reason I'm kind of fuzzy regarding his ability to restore XP is because I don't know how to determine whether his system configuration was backed-up to his D drive. (The .pdf user guide's "Acer eRecovery Management" process says that that's the first step, and it looks like the new owner has to create the backup.)

My friend says that only two cds came with the laptop, and he does have both. One says it's a "System Disk," and the other says "Recovery Disc."

He has three drive partitions, all "basic" and FAT32: "C" is 53.20gb, 62% free. "D" 53.69gb, with 53.44gb free.
"PQSERVICE" is 4.87 gb with 335mb free.

There are files in that "D" drive. When you click on it in Explorer it says that the files are hidden. One of the folders has a really long filename which begins "aaba. . . " Inside it are two other folders: one says "amd64," the other "i386."

So, how do I determine whether there's a backup?

As an aside, why wouldn't Acer simply go ahead and pre-install the XP operating system on that hidden partition? Maybe they have?

I do ... Read more

A:Solved: Acer eRecovery: Is there an XP backup preloaded?

7 more replies
Answer Match 42.42%

I am trying to uninstall preloaded Norton Internet Security. I have not success. I tried to download Norton Remove tool. No success. I tried to delete No success. I called Norton support. Talked to someone named Vivek. Said he will not do that and also said
I must buy the software. I will report this to proper authorities. I must have this removed from my computer. I have window 8. Can Microsoft help??????????????
My email address is {removed}

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Answer Match 42.42%

I have HP computer with Windows 7 Home Premium pre-installed. The computer has crashed (black screen with cursor only) and I need to obtain the disks so I can reinstall the operating system. Could someone let me know a link that can help me acquire the disks. Thank you very much.

A:HP computer with preloaded Windows 7 (disks needed)

If you're computer is within warranty (normally 12 months), you can reach out to the manufacturer to request the W7 OEM disk.
Here is the Microsoft KB about the contact info you need to reach out to Microsoft and request a replacement, although they might just send you to HP directly instead for support.
-Microsoft Product Replacement Info:

2 more replies
Answer Match 42.42%

I don't know how it happened, but the preloaded search engines (Google, Answers, etc.) somehow no longer exist in Firefox 3.6. I have reloaded 3.6 several times which didn't help. The only way I have been able to restore a search function in Firefox is to install a Google toolbar. I tried using "Manage Search Engines" function to no avail. Reset button would not work. Help.

A:Missing preloaded search engines in Firefox

I have 3.5.7 so I dont know what 3.6 is like but heres the steps to check this: 1.) click the tools tab. 2.) click on addons. 3.) click the extensions tab, this tab displays your AV's phishing filter if equipped or HP smart web printing, microsoft.NET Framework assistant 1.1 etc. 4.) click the plugins tab, this contains microsoft office plugins if equipped, mozilla default plugin, shockwave flash, Java platform and deployment toolkit if equipped, google update and adobe acrobat. I would look at mozillas website and go to the forums, when I went to 1.) control panel 2.) uninstall a program, I did not see that googe toolbar was installed so it must not install it on your computer but in the browser itself. How did you install your search engine in the first place maybe its not installing right did you open the addons tab and click get more addons and install it through the browser or use windows installer and have windows configure the installation did you try and reinstall mozilla firefox or reboot your computer after installations.

1 more replies
Answer Match 42.42%

My system:  
Studio XPS 8000
 [Admin NOTE: Service tag removed per TOU policy]  [Admin NOTE: Express service code removed per TOU policy]
I happened to reformat my PC for the 4th time,and now I can not reload a couple of programs from My Locker (limit is 3 times?)
What can I do?
Please help

More replies
Answer Match 42.42%

Rumor says external drive manufacturer selling hard drives with preloaded trojans.

A:External drives preloaded with trojans??-[rumor]

7 more replies
Answer Match 42%


I want to perform a clean install because my computer has lost its devices and the registry has been corrupted. Is a reinstall the same as a full clean reinstall? Can i perform a full clean install without the official instalation disc? Could i write my own version? DOes window have a download pack like that?

Thanks for any and all help.

A:Full clean reinstall for a laptop that came with windows preloaded.

Hello and welcome roobosh

You cannot do a clean install if you dont have the windows installation disk. But if you have the system/factory restore disk of OEM manufacturer, you can perform a factory restore, which is as good as a clean install; it will bring your computer back to the state when you purchased it.

6 more replies
Answer Match 42%

I recently purchased a new Acer Aspire laptop with Oberon Media Games preloaded on Vista.
I don't play those games and wanted to uninstall them. When I went to do so, an installation log file not found error keeps popping up. I didn't receive a recovery CD when I purchased the laptop, in case they had to be loaded again and then uninstalled.
Is there an easy fix for this?


A:Solved: Cannot uninstall preloaded Oberon Media games

Well, I finally figured out how to uninstall my games. I went to Revo Uninstaller and it not only deleted the programs, it also got rid of any traces of the programs left behind in the registry. Try it.. it's great!!!

1 more replies
Answer Match 42%


I have an Ativia U3 1GB flash drive, and am using XP. When I insert the flash drive, Windows recognizes two drives: F has the U3 stuff I don't want and G is the regular flash drive. I tried deleting the F drive, (via DOS prompt) but access is denied. I also tried reformatting F, but got invalid switch errors. I'd rather have F gone entirely and "merge" the whole thing back to one drive letter. Any help greatly appreciated. Next time I'll know to avoid U3 drives altogether.


A:Solved: Remove partition & preloaded software from U3 drive

3 more replies
Answer Match 42%

Hi All,

I am neither too technical nor a computer illiterate... I request you all to help me accordingly...

My Lenovo laptop came with preloaded Windows7 64 bit OS and MS Office 2010. I was not given any CDs for softwares or Drivers at all. It came with 2 partitions: C Drive of 275GB and D drive of 175GB. I wish to make separate partitions for windows and data storage i.e. I want C drive of about 75GB and the remaining 375GB to be D drive (just to be more organised)

Here are my questions:

a) If I have to format my entire hard disk, and make partitions according to my convenience, how should I install the OS? I mean, I know how to install an operating system from a bootable CD. But how should I make a fresh installation on a pre loaded system and how do I go about formatting the disk?

b) Doesnt pre loaded software mean it is stored on the hard disk? How do I know where it is stored?

c) If I format the hard disk completely and make fresh partitions, am I not losing the OS and MS Office softwares? What should I do to keep it but still make the desired changes successfully?

d) I assume that the pre loaded softwares can be taken out into DVDs? If yes, how do I do it? And is it possible for me to make the softwares pre-loaded again, after formatting the disk?

e) I have the product key for my Windows 7 OS mentioned at the bottom of my laptop. I do not have any product keys for MS Office 2010 that also came as a preloaded software on this system! So if I do a fresh installa... Read more

A:Preloaded Win7: Need help with formatting hard disk & reinstallation!!

9 more replies
Answer Match 42%

Hi All,

I am neither too technical nor a computer illiterate... I request you all to help me accordingly...

My Lenovo laptop came with preloaded Windows7 64 bit OS and MS Office 2010. I was not given any CDs for softwares or Drivers at all. It came with 2 partitions: C Drive of 275GB and D drive of 175GB. I wish to make separate partitions for windows and data storage i.e. I want C drive of about 75GB and the remaining 375GB to be D drive (just to be more organised)

Here are my questions:

a) If I have to format my entire hard disk, and make partitions according to my convenience, how should I install the OS? I mean, I know how to install an operating system from a bootable CD. But how should I make a fresh installation on a pre loaded system and how do I go about formatting the disk?

b) Doesnt pre loaded software mean it is stored on the hard disk? How do I know where it is stored?

c) If I format the hard disk completely and make fresh partitions, am I not losing the OS and MS Office softwares? What should I do to keep it but still make the desired changes successfully?

d) I assume that the pre loaded softwares can be taken out into DVDs? If yes, how do I do it? And is it possible for me to make the softwares pre-loaded again, after formatting the disk?

e) I have the product key for my Windows 7 OS mentioned at the bottom of my laptop. I do not have any product keys for MS Office 2010 that also came as a preloaded software on this system! S... Read more

A:Preloaded Win7: Need help with formatting hard disk & reinstallation!!

In the old days there was a term RTFM, which sometimes stood for "Read the fabulous manual"!

Lenovo has a website for user guides which will tell you how to use the recovery software on the hard disk:

Lenovo Ideapad Support & downloads - User Guides and Manuals

for instance for a Lenovo G450/G550 the download for the user guide is here

This should include how to backup the recovery software to DVDs, using the supplied software.

If you get that sorted out first then come back for specific support on how to clean your system and repartition, it saves a lot of repetition and confusing advice.

4 more replies
Answer Match 41.16%

MarketWatch : McAfee Mobile Security Software for Android Now Preloaded on Sony Ericsson XPERIA Pro and XPERIA Mini Pro

XPERIA(TM) pro and XPERIA(TM) mini pro smartphones will be available pre-loaded with McAfee Mobile Security Software which enhances security standards for smartphones - protection for today's mobile lifestyle

McAfee today announced that its technology for mobile platforms will be offered as standard in Sony Ericsson's XPERIA(TM) mini pro and forthcoming XPERIA(TM) pro smartphones. This is part of a move designed to effectively safeguard smartphone users against device loss, data theft, malware and virus infection.

McAfee's mobile technology enables users to enjoy their mobile lifestyle without worry. Users can find their missing phone with alarm and location tracking, prevent misuse with remote lock and wipe and preserve important memories and personal data with remote back-up and restore, even from a lost or misplaced phone. At the same time, McAfee Mobile Security protects against the risk of malware that originates via email, instant messaging and Internet downloads.

Read more

A:McAfee Mobile Security software for Android now preloaded on Smartphones

Well I will give it a try. I can install it on my HTC Wildfire.

2 more replies
Answer Match 41.16%

My desktop came preloaded with Windows 8 so no install discs. Have only had it a week and didn't yet make a recovery disc. Everything was working wonderfully as I got used to the new Windows 8 from my old pc running Xp. Three days ago I did a restart for Windows to update to 8.1 and all was good. Then two days ago I did another restart and when it was updating we had a power outage. Since then I have been stuck in the repair, diagnosing loop. I can boot to BIOS with the delete key, but have not been able to boot to safe mode with the F8 or shift+F8 and can't find anything that can tell me what Gateway might have used instead of the F8 key. I have no clue how to force a factory reset if I can't access windows. My son gave me this computer and we restored it to factory settings before I started using it. I am beyond frustrated at the moment since I am used to fixing all my own computer problems. I diligently stick with it until I find a solution, but this has me stumped. I've only been working with that computer for a bit over a week and any suggestions are welcome at this point as I am back to my old XP one until I can figure out a fix. I am not averse to a factory reset since I can easily replace anything I put on it already. Thanks for any suggestions.

A:preloaded Windows 8 stuck in repair loop - no boot discs

See if this helps:
Windows 8 Automatic Repair Loop Issue


5 more replies
Answer Match 41.16%

I just purchased an Acer Aspire V5.571 w/ 8Gig of RAM and a 750 Gig HD, i5 processor. I am seeing some horribly slow transfer rates. I copied about 3 gigs to a new NTFS partition and it took about 10 minutes. I copied about 7 gigs to a USB2 device and it took around 45 minutes!

I have McAfee Internet Security Trial on there and may just uninstall it to see if some real-time file sniffing is slowing down the thruput.

Any ideas?

More replies
Answer Match 41.16%

I just purchased an Acer Aspire V5.571 w/ 8Gig of RAM and a 750 Gig HD, i5 processor. I am seeing some horribly slow transfer rates. I copied about 3 gigs to a new NTFS partition and it took about 10 minutes. I copied about 7 gigs to a USB2 device and it took around 45 minutes!

I have McAfee Internet Security Trial on there and may just uninstall it to see if some real-time file sniffing is slowing down the thruput.

Any ideas?

More replies
Answer Match 41.16%

Hi - I have a HP Pavilion dv6 laptop and getting alerts saying the hard drive is failing. I've pushed all my data up to NAS storage and will install a new hard disk but... How can I get a replacement of Windows 7 Home Premium. With the drive failing, Windows is becoming unstable and I need to do a fresh install on the new drive once it's installed.

Thanks for you help.

A:Hard drive failure on preloaded HP laptop - how to obtain copy of os?

Quote: Originally Posted by Wampus

Hi - I have a HP Pavilion dv6 laptop and getting alerts saying the hard drive is failing. I've pushed all my data up to NAS storage and will install a new hard disk but... How can I get a replacement of Windows 7 Home Premium. With the drive failing, Windows is becoming unstable and I need to do a fresh install on the new drive once it's installed.

Thanks for you help.

Here is a link to the HP Drivers and support page:
Software & Driver Downloads HP Pavilion dv6-6b27nr Entertainment Notebook PC - HP Customer Care (United States - English)
Click on the option that says order recovery media. It will cost you some money, but you will be able to reinstall. Also, before you buy recovery discs, you should try creating a system image:
How to Create a System Image in Windows 7 - How-To Geek

9 more replies
Answer Match 40.74%

I am STEAMED about this purchase. I bought this laptop with full intentions of wiping the drive and installing XP - HOWEVER, it seems that HP and other manufactures decided to not develop drivers for the hardware in this product or I just cannot simply find them. I've narrowed it down to 3 drivers that I need - 1. VIDEO 2. AUDIO 3. WIRELESS NETWORK

I have tried many many different driver packs with absolutely no luck. Every video pack I have tried says it is not compatable with XP and the other drivers are just not right either.

Did anyone happen to purchase this and get it to work properly or know of a way to get these drivers to work properly? 1000 thanks for any replies.

The Video is suppose to be NVIDIA GeForce GO 8200M, I'm not sure about the other two


A:Staples Black Friday Sale - HP G50-109NR Windows Vista Preloaded

to tell you the truth,
Vista preloaded machines are generally meant to run vista

They generally come with vista only components. (not 100% of the time, but generally)
1. The stupid endless search
-Nvida site probably will have your graphcis drivers

-Audio: your screwed....everyone generally gets screwed there when it comes to downgrading sucks happened to me too...i mean really cant they make drivers for older systems.......otherwise find what its called and google it

-and wireless network, you need to find which card you would have and just search the product on google for the drivers.

or 2. Really...try it
the best way is to just go back to vista and edit it to your needs. heh ive edited my vista so much, it looks like just about every machine combined, including windows 7. It still runs great.....but your talking to the windgod here so expect it.
besides...everyone is exaggerating Vista

-it has a compatibility program built in to run programs in settings generally used by other versions of windows

-it also is what everything is switching to, there are thousands of programs that are vista only, and only hundreds that work with xp but not vista (updates and compatibility mode brought this down allot)(not counting discontinued and non-patchable programs)

-the only main issue is the stability in v... Read more

2 more replies
Answer Match 40.74%

I have an inspiron 6400 which came with four primary partitions
1 dell utilities 55mb
2 recovery 10gb
3 os 137gb
4 dell media direct 2gb
I would like to install even xp on this system with out loosing vista for which i need to make a primary partition but all 4 primary partitions are filled as above.Any one please help me in which partition to delete to make a new primary partition for xp?

More replies
Answer Match 37.8%

I have an Emachines E725. The other
day it  fatally crashed. I don't have the recovery discs because everything came preloaded. I found a site that helped me get the same edition of windows 7 that I had but my key does not work when I try to
register it. How can I get the correct (legal) copy of the OS when the Emachines company has went out of business?

More replies
Answer Match 37.38%

I found and joined the forum about a fortnight ago, so Greetings.
I am here now because I was floundering in cyber space and brought here by Hermes , I guess, because he knew that last June, 2008, another mortal had the same problem but no solution..........see attached file

Background info by way of introduction...I am the sys administrator:

18 month old Compaq SR5129UK preloaded with VISTA, and MS OFFICE trial
which I failed to get to work so I've managed with WORKS meanwhile, & a grudge.
....the problem of having been the one in control of my own PC for about 20 years

This week I bought Home/Student Office 2007 in the hope of getting to the point I was at over a decade ago : being a happy MS s/w user.
Then my problems began.

The installation started and almost instantly took a dive and said it had failed.
I checked the disk on an old PC and it is fine.

I assumed the pre-installed version could be the problem and tried to uninstall, unsuccessfully ...tried turning off (& restoring) user a/c ctrl in case that would help but no.

Bottom line is that there are still over 200mb of s/w which I cannot remove or use and a legal CD that cannot replace the existing version.

I use my PC almost non stop for all manner of things so regard it as a workhorse (now I no longer have to be a system administrator for scientists like myself)

I realise if I had actually NEEDED Word when I got the PC & persevered I would not now be looking for a solution and understand... Read more

More replies
Answer Match 28.14%

OK. This has been going on for over four hours now.
I am an experienced shadetree builder.
When I say I've tried everything... I mean EVERYTHING! (That I know.)
Friends system. Asked me to come by and get it going. Says it always had probs, but nothing indicative sounding to me.
Presario S5030NX
The original H.D. (Barracuda 7200.7 80 Gbytes)
Was a fail at boot.
Replaced with identical "used" one they had.
(Before you ask...
Yes. Cleaned and reset all areas.
Yes. Cleared CMOS (both ways)
Yes. Am using just the H.D. and C.D. Rom
Yes. Jumper settings are correct. (Also tried various IDE M/S/CS options)
Yes. Both are recognized in the BIOS
Yes. BIOS does seem to hold settings during process
Yes. Boot sequence is set to boot from CD, then from H.D. in #2
UNKNOWN. If there might be a setting I missed. But I'll tell you, I literally tried everything
Yes. Have tried all setup defaults
Yes. Boots to XP "Press any key" (OEM XP Home (Mint cond)
Yes. Works all through setup. (Recovery console, partition, format, copy, loading Hive, restart

HERE's the problem. Instead of loading and booting into windows install,it loads back into setup.

No. I did not click to restart early
Yes. Have tried removing the disk It returns with a boot fail insert disk or ....
Yes. Have tried switching boot order mid stream here
Have tried Google (Seems somewhat common, but no similar "solves"}
Yes. Probably I have tried that too!
Just don't want t... Read more

A:Solved: XP Install-loops back to install from CD-during setup/install

If you're doing a clean reinstall Windows XP and booting from the disc, the setup/install process will involve 2 restarts.

If you press a key when the
Press any key to boot from CD
command appears during each restart, the setup/install process will start all over again.

Keep your hands off the keyboard during each restart.

Do NOT remove the disc until Windows completely loads after the second restart.

Here is a good pictorial and instructional guide to follow.


2 more replies
Answer Match 27.3%


I am trying to install the W8 CP using the tutorial provided on W7F. Instead of the install.wim file, install.esd is present. I attempted to use imagex on that file, but it did not work. Is there another way to install it fast?

A:Install Fast? Install.wim missing, found Install.ESD instead

Copyright, welcome to the forums

Please use link that i provided in this post to download installer as an .exe file for tutorial

Download Windows 8 Consumer Preview for .exe installer

2 more replies
Answer Match 24.78%

I cannot install Malware Bytes on my pc

Have downloaded mbam setup and when I double click installer it would not execute

I then opened the installer as administrator and when I double clicked a window appeared with the message

?Select Setup Language to use during the installation? with a never ending spinning blue circle in the window I cannot proced further

Malware Bytes customer support advised me to turn off widows defender I did and still could not install

They then instructed me to use the FARBAR recovery tool and send them the results and they could not detect any problems in the reports

I have always like the malware bytes software but I am at a dead end and cannot solve the install problem.

Any suggestions on what the problem might be or an alternate to malware bytes software?
Thanks for your help

More replies
Answer Match 24.36%

I had a run-in with MS Office 2007 that ended up (my bad I'm sure) necessitating a repair install of Windows 7 (64 bit) after a complete uninstall of Office. The Windows repair went well with the exception of a couple of drivers; easily adjusted.

Then I did a clean install of Office 2007. It sort of went well. Except that every time I try to do something with it (like accessing Visual Basic to put my macros back in), it's telling me - incessantly - that files don't have sufficient permission blah, blah. Well, I'm setting the permissions but it's over and over and feels like every file in "Program Files (x86)/Common Files/Microsoft Shared/..." needs permission attention.

Is there ANY way to avoid doing this over and over and over and...? And could I have avoided this by setting something different in one of the installs?


Thanks as always for the help.


A:After Win7 Repair Install & Office 2007 fresh install; no permissions!

Do you get asked for the same file or do they change? Try setting the permission at the folder level?

5 more replies
Answer Match 24.36%

Dell Inspiron 1720 Laptop,2G Ram,Vista Home Premium,32 bit,SP1 added,I am a novice with computers,forums.

Had a lot of problems(mostly blue screens,) from day one but finally got Vista running fairly well,that is until trying to download SP2 through Update!It crashed computer ,erased restore points and Restart Repair would not work until I got lucky and did full reboot and finally got message errors Files Can't Be Found (0x80070002) and on other occasions (0x8007000D),!Microsoft Help gave the usual list of solutions that I had already tried ,from using Update Readiness Tool ,running SP2 from Disc that they were nice enough to send,to complete Uninstall of 3rd party Software,turning off services etc.!Then they said to run scan now from Command Prompt which failed to fix problem and said some files fixed but others were moved to (Found? )!After running Scan Now again as Administrator it still would not let me view files but somehow I got Notepad to open and it said something about CBS.logs?
So Microsoft finally said they will send Windows Vista Disc with Sp1 at no charge (which "surprise", Dell would not do)so I can do something called an In Place Upgrade Repair Install!Has anybody done this and does anyone have full instructions for doing an In Place Upgrade Repair Install,this is only link I found (Repair Install For Vista is old and not for 32 bit,and gives me pause and a million questions ,is my product key really still good ,will reactivating wor... Read more

A:Vista SP2 will not Install(error 0x80070002),In Place Upgrade Repair Install

Hello Steven, and welcome to Vista Forums.

With the problems that you are having, I would recommend that you backup anything that you do not want to lose and do a clean install instead. This way you will not have to worry about remnants of your previos installation messing with your new installation. After installing Vista with SP1, I would recommend installing the SP2 also. It may be best to only install a few updates at a time, or one a time for the ones that require a restart, to avoid them possible conflicting with each other during the restart.

Hope this helps,

4 more replies
Answer Match 24.36%

I just added a new SSD drive and installed a fresh copy of Win 7 Enterprise. I have had a previous driver issue with this system in the past. The amazing people on this site helped me work it out. Now for the life I just can't seem to sort it out again myself this time.

I ran and uploaded the SF_Diagnostic info in zip file format.

Thank you for any help that can be given.

A:BSOD playing Guild Wars 2, recent SSD install and fresh install of W7

Hello and welcome to Sevenforums.


1: kd> k
Child-SP RetAddr Call Site
fffff880`02f1ffc8 fffff800`02d5c83b nt!KeBugCheckEx
fffff880`02f1ffd0 fffff800`02d271e4 nt!KipFatalFilter+0x1b
fffff880`02f20010 fffff800`02cff3ac nt! ?? ::FNODOBFM::`string'+0x83d
fffff880`02f20050 fffff800`02cfee2d nt!_C_specific_handler+0x8c
fffff880`02f200c0 fffff800`02cfdc05 nt!RtlpExecuteHandlerForException+0xd
fffff880`02f200f0 fffff800`02d0eb81 nt!RtlDispatchException+0x415
fffff880`02f207d0 fffff800`02cd3842 nt!KiDispatchException+0x135
fffff880`02f20e70 00000000`00000000 nt!KiExceptionDispatch+0xc2
Realtek wanted to do a task but it was executed for some reason. Do you have Realtek installed?

Best Regards,

3 more replies
Answer Match 24.36%

Hello guys,

I need help for my new build.

from a fresh install of windows 10 i try to install the drver for my IGPU Intel HD 530. each time i do that i get a BSOD with this message:

VIDEO_TDR_FAILURE igdkmd64.sys
Or sometimes it's

i've tried drivers from motherboard manufacturer CD, website and intel and some autodetect driver software .
i always get the same behavior:

the screen start blinking several time ( black screen) before showing the BSOD then reboot and repeat it self.
even the driver downloaded by windows update have the same impact.
i've managed to install it in safe mode but when i restart in normal mode i get the same behavior.
i've tried 2 different monitors, VGA and HDMI , tried with UEFI on/off => same result.
i've tweaked onece the tdr delay to 8 second, but didnt work.

i really need some help here, i'm desperate!

CPU: Intel I7-6700KMotherboard: ASUS Z170 PRO GAMING
RAM: HyperX FURY HX421C14FBK2/16 - 16Go Kit (2x 8Go) 2133MHz DDR4 Non-ECC CL14 DIMM
SSD: Samsung EVO 850 MZ-75E250B/EU 250 GB
with 80 PLUS 550W power supply.

A:Unable to install Intel HD graphics driver on a fresh install of WIN10

The most likely suspect is a bad video chip.

Now it could be a power related problem too, or heat, but if you have used good parts and a cool case and have tried multiple versions of the driver then it starts looking like hardware failure is likely.

Who makes your 550W power supply?

Double check all of your connections.
And you could go into the UEFI/BIOS and reset all defaults - don't do any tweaking until this problem is resolved.
Is that board running the most recent version of the BIOS?

0 more replies
Answer Match 24.36%

Got a used HP printer so tried to install Photosmart software from the internet. When used either the downloaded version or directly from HP web site, on execute/run the program shows message "Extracting" then brings up window to install ATI parental controls software. Tried installing the same software on different computer also running Windows XP SP3 and on a machine running Vista and install accomplished correctly. Have tried scanning with Norton both desktop version and Norton Power Eraser run from the internet that is supposed to scan more completely and neither found any malware or rootkit problems. There is an ATI video card on the computer but we have never installed any parental controls software for it and have no children in the house who need parental controls! When the Norton internet scan ran, it identified 4 files associated with the .NET framework as files that it couldn't identify as either good or bad. Could that make the install program work incorrectly? There don't seem to be any other problems with the computer.

A:HP Photosmart print software install calls ATI parental controls install

Try a CUSTOM install. It should allow you to untick the controls.

2 more replies
Answer Match 24.36%

My system info is in my profile, installing Windows 7 x64 Ultimate Retail. Attached is all of the report info.

I have no idea what is going on. Whenever I try to install all of the Windows updates it blue screens. Then it will reboot, try to apply the updates, and blue screen again. I've run Linux Server 12.04 on this machine just fine, so I'm fairly certain it's not a hardware issue. Also, this build is brand new (built it a few weeks ago)

Thanks for your time!

Things I've Tried:
- Reinstalling Windows 7 x64 Ultimate
- GPU, CPU, and RAM stress tests (all showed no signs of error)
- Unplugging extraneous HD's
- sfc.exe /scannow (no errors)

The main error code seems to be 0x101
Just got a new one that is 0xFC

I disabled core unlocking and everything is magically working. I suspect I had a faulty core unlocked. Still doesn't explain the stress tests passing, but whatever.

A:BSOD on fresh install when install updates, misc error codes

This one DMP was related to the following.


3 more replies
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My laptop has two particitions, C and D. C seems to have quite some bad sectors. Ran chkdsk yesterday for whole day and it marked out some bad sectors.

Now when I do fresh install to drive C, installation cannot complete. Once copying from DVD is over, I can pass the "starting windows" screen but then it loads the blue desktop and an error pop up saying windows was not installed successfully and try to restart. But this just keeps going in circles and never finishes.

I also tried to install OS on D, without formatting D, but ended up with the same situation.

What I am trying now is to back up everything on D and redo the disk partitioning and try again.

But because 1) i do not have an OS now and 2) i cannot install windows on C, the only option I have for backing up is using the command line window during the installation to copy files from D to an external usb disk.

I am using "xcopy /S" and that is extremely slow, driver D has 180G of data...

All the other threads about using robocopy etc tools does not apply here because i do not even have an OS.

So my question is if there is any way I can do the copying/backup faster?


A:Win7 install - fast copy/backup during install (harddisk failure)

Get Macrium reflect free on the pc your typing this from and have it make a usb recovery disk when it asks you too then boot to it on the laptop with your external drive also plugged in and then have it make an image of the d partition to your external. You can then erase both partitions in the windows installer and make a fresh one. When it is done you can install Reflect on the laptop and then you can mount that image with it for file transfer back. But if your install is failing it might be your disk is just to far gone at this point in which case you should image your data so you have it anyways.

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A friend, who is new to computers, came by with an old Compaq Presario Notebook (running Vista) to have me take a look at it and maybe install some software. We decided it might be fun to load up with Ubuntu. I have successfully loaded Ubuntu on other machines before.

So we decided to do a full install- getting rid of Vista completely. Unfortunately the system wouldn't let me load it - it simply hangs 90% through the Ubuntu install. I tried it multiple times using different install CDs- and it hung in same place each time. Of course in the process, Vista was wiped off the machine.

Unable to load Ubuntu, I decided to switch gears and install Window XP (I have an old MS Student version that has never been "activated"). It seemed as if the install is going along fine, until it too finally hangs- saying I don't have a hard drive, or the system can't find the hard drive. I was able to run the system diagnostics on the machine and of course it shows there is NO issues with the hard drive whatsoever.

Now my friend really needs his computer running, and i feel terrible that I screwed it up. If anyone out there knows what the heck might be going on, I can avoid digging up money out of my own pocket to bring it in to a shop to diagnose.

Some notes:
- System is Presario c700 notebook - bios version F.07 1.46 1024mb ram
- Vista was running just fine on it yesterday - no apparent issues except the fan runs continuously
- My friend belongs to a motorcycle c... Read more

A:Failed/aborted Ubuntu install-wiped out system. Now cant install Windows XP!

There might be some left over files left on the hard drive which might be causing the installation issues of either one of the Operating System's.

I would try wiping out the hard drive completely with a 3rd party program. I prefer DBAN, a link is available in my signature.

There are many people here that prefer KillDisk also - whichever one will do the same thing for you.

Format HDD -


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My system setup:

Intel Core 2 Duo E6600 Conroe 2.4GHz
GIGABYTE GA-965P-S3 LGA 775 Intel P965 Express ATX Intel Motherboard
XFX PVT71PUDP3 GeForce 7900GS 256MB 256-bit GDDR3 PCI Express x16 SLI Supported EXTREME Video Card
OCZ S.O.E 1GB 240-Pin DDR2 SDRAM DDR2 667 (PC2 5400) {TWO OF THESE}
Western Digital Caviar SE16 WD2500KS 250GB 7200 RPM SATA 3.0Gb/s Hard Drive
SAMSUNG 18X DVD?R DVD Burner With 12X DVD-RAM Write, LightScribe Technology Black IDE Model SH-S182M
I put up the whole entire name of the parts from Newegg just to make sure I did not foget anything like model # incase you guys need it. Anyways on to the problem. Everything goes good all the way up to the Completing Installation part. It will hang there forever. I've tried a few times, sometimes it would just hang there forever until I reboot it and it gives me the usual error you all are used to hearing about about not being installed properly, or it will randomly restart on its own and give the same error. I have searched and searched and searched but I can't seem to find anything that helps. I've tried messing with the BIOS like instructed from some other help sites but I do not have much experience in the BIOS so maybe I'm missing a setting I need to change? If someone that knows about this motherboard can tell me the steps on what I should change and how to get there I would greatly appreciate it and try it out. My computer has no floppy drive just so you guys know. Also I'm not sure what version of BIO... Read more

A:Vista Home Premium Install Hangs At Completing. (clean Install)

First of all, Did you install the sata drivers?

In the Bios set every thing to default.

Vista asks for a few questions then does the rest its self. give it tops about 2 hours usually takes like 30 min or less.

You say you got an error message? Please post the entire message

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HI, I just installed windows 2000 professional onto my computer. Everything works fine except that the resolution is really grainy. On some web sites I cannot even make out what the words are. I found out that when I go into my monitor settings in display properties I am unable to install the drivers for my monitor. Does anybody know a way in which I can get around this.

A:monitor drivers unable to install on fresh windows 2000 install

Are you really referring to the monitor drivers or the Dispay Adapter drivers?The symptoms you describe sound like the latter issue.

Monitor drivers are no big deal to install, and even if you don't, Windows should use compatible plug and play drivers. Still it's a good idea to install them -- but you get them from the Monitor vendor site. You get the Display Adapter drivers from the Display Adaptor vendor's site.

What Display Adapter model do you have? And are they properly installed?

To install a Monitor driver, you download and unzip the .inf file from the Vendor. Then you select "update driver" and browse to the location of the file you unzipped. Once installed your Monitor should be recognized by model number.

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After I tried to make a dual boot with Ubuntu and Windows 7 Ultimate (64-bit), Windows now does not boot. I have tried to reinstall and repair the HDD but the disc fails to recognize my HDD (Western Digital Scorpio Black 500 GB). My HDD is Basic, has 3 primary partitions and 1 extended (3 logical). Ubuntu 11.10 can boot fine.

A:Windows 7 Install Disc fails to see hard disk after Ubuntu install

Did you install Windows 7, then install Ubuntu?

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Originally I set it to install and walked away came back hours later so I wasn't at the pc watching things. Anyways I managed to damage some files or something and for whatever reasons i could not figure out how to repair them. The microsoft forum was a bust no even one person tried to help me so I got sick of waiting and deleted the partition on the drive and made a new one and formatted it within the installer loaded from boot of the vista CD. That part went fine and quick. However when arriving at the step where its expanding files it took almost an hour before it spun up the CD and began increasing beyond 0%. From there up to 5% at best increases (avg 3%) then the CD spins down and idles for at least several minutes and then spins up gets a little farther and repeat. Basically the amount of time its just sitting there is probably 20 times or more longer than the time its actually progressing. Why is this? Is it supposed to do that? It seems odd to me that it wouldn't just keep spinning the CD and continuously progressing. Especially on a system with a dual core 3.2 ghz and 2GB of ram installs should zip through no time at all. I'm sure the install will be done before anyone replies but i thought I would check here in case its something I should be concerned about as a possible problem with my system.

A:Clean install of Vista 64bit on brand new pc is this norma install behavior?

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I have looked through solutions for this issue, but the suggestions don't seem to fix my issue...

I am running Windows 7 SP1 Pro 64-bit on a Dell Optiplex 760, and try to do a clean install of Windows 10, using the ISO file which I downloaded from Microsoft & burnt on to a DVD, and instructions from the tutorial on here, which are very good. I downloaded the correct 64-bit version.

I boot from the DVD, enter my region (UK), and choose custom install, and then my hard drive does not show up on the list of where you would like to install. I have all my USB's unplugged (except keyboard/mouse).

I tried deleting my partions using MiniTool Partition Wizard (bootable DVD), so that the entire disk is unallocated. That didn't fix it. I also tried creating a new partition (NTFS) of the entire drive (to get one Primary NTFS partition). That didn't work. I also tried setting that partition as 'active'. The same.

Before formatting etc, I tried a boot from the Windows 7 install DVD, and the hard drive does show up, unlike the Windows 10 DVD.

Do you think it's an issue with the Windows 10 installer?

I downloaded another version of Win10 from the MS Tech Bench page, but same issue.

After formatting etc, during the Windows 10 boot, I tried another suggestion to open up Command Prompt (Shift + F10), and ran 'diskpart' - and no drives are found. I checked the Bios, and it was there.

So presumably that is the issue. If i ran 'diskpart' with my prior Windows 7 install, diskpart sh... Read more

A:Windows 10 clean install - hard drive doesn't show up before install

Welcome toTenforums, Simon.

I am a little concerned that the Windows 10 setup program on DVD does not have drivers to properly see and interrogate the system on your PC so that the hard drive is visible. It's the second similar case on this forum that I've seen recently. You also seem to be trying to clean install on an empty PC - is this correct, because if you do so It will not activate.

After much to-ing and fro-ing, it was finally possible to *copy the Sources folder from the setup ISO file onto a partition on the hard drive, and run the setup from there, where it wasn't possible to boot from the DVD, even though it worked elsewhere.

If you still have Windows 7 installed (and you should do for Windows 10 activation purposes - if just to obtain a genuine ticket for digital entitlement), and you have the ISO download available, the solution is fairly simple. If you haven't you will need the Windows 7 key to activate the install.

You seem pretty PC savvy so, I'd ask you to follow the bolded instructions from the * in the 5th para above.

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I recently did a clean install of Vista Home Premium x32 and upon completion am unable to connect to the internet. I received the following error: "windows unable to install ethernet controller." Upon accessing Device Manager, I noticed yellow exclamation marks associated with my network controller. I have an Acer Aspire 5536-5224 notebook. Windows could not locate the drivers on the machine and I cannot connect to locate. As a matter of fact, I'm not sure where to begin searching for the driver! Any help you can provide will be greatly appreciated.


A:windows unable to install ethernet controller after vista home premium clean install

Hi -

Try this Broadcom driver from Acer Support -->

Acer Support -->

Regards. . .



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SOLVED: USB ports not working after mobo driver install (fresh xp install)

Hello all, long time browser first poster...

Anyways, I had to do a fresh install of XP after some nasty spyware/keloggers found their way onto my system.

Everything works fine until after i install the motherboard drivers.
motherboard: EVGA nforce 680i SLI

after the PC reboots I am still able to access the BIOS screen wth the keyboard, and my mouse lights are on. As soon as windows XP (home) loads, the lights on my mouse turn off, and both the keyboard and mouse become unresponsive.

I have tried several things. First, i verified that USB support was enabled in the BIOS. I then tried another fresh install (easy beacuse i partitioned 12g just for the install, so i could just re-format if anything like this ever happened) and installed the current drivers for the mouse and keyboard first (logitech g5 laser mouse and g15 keyboard). Then i installed the mobo drivers..... same results.

I tried the other way around as well, but to no avail. I am completely stumped as to why the darn drivers that came with the mobo won't work.

Any help would be greatly appreciated.



EDIT: the old-school (ps/2, ps/3?) keyboard/mouse ports aren't working either

**LookinArounds link to the fix: ***

A:USB ports not working after mobo driver install (fresh xp install)

Is the reason the keyboard and mouse are not working is because they are USB?

Were the chipset drivers installed from a disk that came with the motherboard, or from downloads...
When you to to Device Drivers withing Hardware in System on the Control panel, do you see yellow or red flags by the long USB set or any other drivers on the list?
We assume your system worked OK until this re-install of Windows?
Are you sure you have the partitions configured properly so that the drives are being installed to the main partition rather than the other partition... and how do you know?
We suspect the problem has to do with those partitions and they way you have set them up.

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one of my co-workers wants me to get rid of some viruses and install office 2010 home and student on her computer with the key she bought. her computer runs windows 7 64-bit. after backing up her data, i finally ended up doing a factory reinstall from the backup partition. so i downloaded all windows updates and installed antivirus and firewall software. then i downloaded the office 2010 trial and tried to install it. it seems to begin installing without any problems. then a splash screen for powerpoint appears. it says that its "processing" and does that for about 20 minutes and then there is a balloon that pops up saying that office is downloading files. after all that happens, an error message appears that says something like "powerpoint cannot be opened. please try again later or repair this software in the control panel" with no sort of error code. i then tried repairing it from control panel which claims to complete successfully. so i restart and try to install again and the same thing happens all over again. if i try opening word, excel, powerpoint or onenote the splash screen appears and does the same thing that i described powerpoint was doing. ive tried uninstalling and reinstalling to no avail. i also tried installing the 60 day trial for office 2007 that came preloaded with the computer and then installing office 2010 over it. same thing happened. im really stuck on this one. i would really appreciate some help as ive never seen this kind of th... Read more

A:Office 2010 programs wont install / lauch after install

With the number of problems there I would suggest going back to scratch & starting all over again.

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Thank you in advance for any help, here is the situation, so bear with me. I have two computers, one I use for gaming, the other for school. Both computers had 60gb Maxtor (school with lots of room, gaming with about 10 gb free). My school HD took a powder (the evil clicky noise of doom), but I was able to back up my files prior to that. Me being a quick thinker, I decide to upgrade my gamer puter to a 120gb (don't wanna go too nutso, as I am considering building a much superior computer), and put the good 60 gb in my old Athlon 700. Problem? I cannot get Windows XP Home to complete install on my gamer computer. (Athlon 700 installed just fine with 'good' 60gb).
Gamer Computer: Athlon 1800+, 512MB DDR Ram 2100, KR7A Raid MOBO, GeForce3 Ti 200 (128MB DDR RAM), SB Audigy 2(AGP).

It is a RAID mobo, but i do not use the raid functionality, I did not have a problem before(I have my HD and my 2 roms on ide now). I go through the install steps, and I get to the very very end, where it states you are about to start Windows XP, and then it hangs, and thats it.

I have tried to ensure there are no conflicts, I pulled out my sound card as well as my network card, and 're-seated' my video card and RAM. I have tried looking at using a winxp bootup floppy, booted into safe mode (the only error it detects is the missing RAID, no conflicts detected there). Heck, I even swapped out mouse and keyboard. I tried putting back the good 60gb back in the pc, and reformattin... Read more

A:Solved: Fresh Install WinXP Home, locking up at end of install

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Trying to install Windows Vista Service Pack 1 (KB936330) , but whenever I try to install it, the error code 80070017 appears saying the update has failed. I have numerous times to install it and it still won't allow me to install the update.

A:Error Code 80070017 when trying to install updates after a clean install.

Have you allowed Windows Update to run automatically to get all the previous updates? it should follow on to install SP1 automatically without intervention.

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I purchased a Toshiba Satellite C50 loaded with windows 8 but want to revert to windows 7.

I have downloaded the necessary drivers and have mounted the .exe files onto a USB pen for installation.

Before I proceed to wipe windows 8 I'd like to know - if I install 7, will my trackpad stop functioning?

If so, how do I install the relevant drivers from the USB pen?

Thanks, John

A:Clean install of windows 7 - how to install drivers from USB memory stick?

99.9% sure that W7 will identify the trackpad and install it. You just run the exe's using file explorer or Start >Run then browse. You may decide to leave the laptop as the W7 install left it but you should check Device Manager to ensure there are no unrecognised devices

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Hello everyone. first off, thanks for taking the time to consider my problem.

i know this is quite a redundant issue, thank you for your patience.

First off this is a newly built computer, all fresh components. after cleaning/activating the hdd via shift +f10 at win7 setup,(which took me a day to figure out) i was very excited to see my hdd available for win7 installation. as i proceed windows does its thing, after installing its time for the first restart. it restarts right back to the initial windows 7 setup. ive done a lot of research, and majority of the problems seem to be the boot priority in bios. so i made sure that it was usb-hdd, then hard drive. (win7 on flash drive for me, no dvd burner available). still the same thing, right back to initial setup. i tried maybe to remove the flash drive during the 10 second countdown to restart, but when it restarts, the windows splash screen comes up and then blue screens and restarts real quick. cant see what the error is on bsod,

there have been a couple different start up issues, "windows did not start properly" "select version of windows to start from" (or something to that effect.) but its all the same outcome. windows 7 just wont finish installation.

i know this flash drive works cuz i used it to upgrade on my gf's laptop. any suggestions would be greatly appreciated.


A:windows 7 wont complete install. restarts install or bsod

Did you wipe the HD with Diskpart Clean Command?

Check for newer BIOS version. If none, Reset BIOS to defaults, set SATA controller to AHCI.

Set HD first to boot in BIOS setup, trigger stick to boot using one-time BIOS boot menu key at boot.

Where did you get Win7? How is it written to stick?

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I have been trying to do a clean install of windows 7 and I am now getting this message. I have probably done a clean install using the exact same disk 5 times before. I've tried formatting the hard drive and re partitioning. This is a custom build.

The thing that is interesting to me is that I then tried to do a clean install using a vista disk that I have, and I get a similar message.

However I am able to install Xp pro just fine. I've also tried switching out memory as well.

Any suggestions would be appreciated.

A couple threads mention adjusting RAID settings in the BIOS but I see nothing regarding RAID in my bios.

A:Windows 7 Install - Cannot install required files... Error message

Try Cleaning the HD Drive, using Step one in this tutorial:
SSD / HDD : Optimize for Windows Reinstallation

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So I got these two 2tb HDDs awhile back, and installed them in my secondary machine for network backup. I recently decided to sell that machine, so I took those HDDs out, put my old 500gb HDD in, and installed them in my main machine.

I have a MSI z97 PC Mate paired with a 4690k and a r9 290. Running Windows 7 Home Premium 64bit. 124gb SSD primary drive, 240gb SSD Steam drive, and the two 2tbs I'm trying to setup. This isn't a brand new build, I've been building and upgrading my PC for a long time and this specific build has been 100% stable for half a year. Haven't even overclocked anything yet, and everything is custom water cooled.

Now, I've been dealing with this issue since yesterday, when I first put them in my system. They weren't working so after many hours of trying every possible solution I could find, I did a clean install of Windows and its still not working.

I set my SATA controller to RAID before installing Windows 7 HP, and after it was installed I made sure I had downloaded and installed all the latest drivers, including the Intel RAID drivers. Before even restoring my backups I had made, I plugged in the two HDDs, set them up in a RAID 1 (which I was able to do before), and Windows will not boot like before. I have run many tests and fixes and nothing will work. I know the HDDs and SSDs themselves work just fine, as they all did in their previous environments. If I take out the 2 HDDs, I can launch Windows just fine after a Startup Repair. Its only w... Read more

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A rather nasty virus which was not recognized as such by anything but ASO's Startup/Autorun Manager necessitated a hd format and complete system re-install. I am quite pleased that, on the whole, everything is back up to snuff. All updates have been processed. When I attempt to re-install Windows Media Player 11, however, I repeatedly become frustrated by a "general access denied" error. There is only one user profile on my system and I cannot find/remember how to check and/or set access permissions. If anyone has any suggestions as to how I can manage to get WMP 11 to re-install, I would be extremely grateful. I use this computer in my work as a Sound Technician for a church and at a community theatre. I need to be able to use the features available in WMP 11 which are not found in WMP 10. Thanks in advance!

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I need to install my sound driver. I've been getting help from someone, and this was the last instruction he gave me in order to get my audio working again. To sum it up I had a virus which completely disabled my system, so I had to reinstall Wins XP, this was a custom built computer so a friend had to open it to find model numbers for motherboard. Was able to get computer working again, but no sound now. I ran all the Wins updates too. I downloaded the ASUS P4P8XSE audio driver at I extracted the files, and then clicked on the install.exe and nothing happens.

A:Can't install ASUS P4P8XSE driver, install.exe doesn't respond...

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Hi I have a laptop that I have Linux on that I am trying to reload Windows XP on. Its an acer aspire and for some reason when I start the installation processes from the boot cd., the second it starts going to to recognize the hardware it just has a black screen and the hard drive and dvd rom drives spin down, and it does not proceed to go into the installation.

This problem starts very quickly right at the very beginning of the installation process. I haven't seen anything on acers website like a bios upgrade or anything to fix this issue. Anyone else seen this issue and have any way around it? BTW, Linux installed just fine. Just not windows. The Windows CD works fine too.

Thanks in advance!!

A:Trying to install Windows XP on Acer Aspire 3000 install fails


I just had the same problem on an Acer Veriton Desktop. I had installed Linux on the machine and then wanted to revert to XP Pro.

I managed to get XP reinstalled eventually but took a while to figure out what was causing it. Turns out it was because the hard drive was formatted into 'ext3' by Linux. I am not sure yet why this caused a problem so early in the XP setup but it did. I took the drive out of the machine and put it in another I had, formatted it back to NTFS and created a Primary partition on it. Put it back in the Acer and ran XP setup and it worked straight away.

Hope this helps others who have the same problem in the future.


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im having trouble installing my network adapter...
i had a virus in my computer which forced me to re-install windows xp...
after i installed xp... i installed all the drivers needed such as sound driver, graphics acc. exept the network adapter driver. when i install it, when it says installing with full bar like almost complete, after 5 secs it LAGGGGGSSSSS... and i tried waitin for 2 hrs stil nothin happens... it still laggsssssss...
i need help...

im trying to install attansic l1 gigabit ethernet 10/100/1000base-T adapter
i have asus p5l-mx motherboard
windows xp sp3
intel(r) pentium(r) dual cpu

thanks in advance!!!
really need help...

A:Solved: HELP!! Cant install network adpater driver... LAGGGGSSS DURING INSTALL!!

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Let me start out by saying a clean install is the better way to go; however there may be some instances where a motherboard swap without having to reinstall is preferred. If you are like me and want to avoid all of the custom settings, shared drives, etc; then this option can save a LOT of time.
Recently I did this task on my own network storage system or home server. Some more modern parts became available to me for doing a build. Not only was the motherboard swapped, the system drive was cloned from an ide drive to a more modern sata drive. Here is how you go about swapping boards without a clean install.
This will work on both sata and ide type drives however if you have sata and the sata controller mode is set to AHCI or Raid, you may have problems. If your sata controller mode is set to ahci, you can attempt to swap to native ide in the system bios before beginning this task. If it boots using native ide, then you should be able to do the swap. If it does not boot when changing the controller mode, then you are out of luck.
The old motherboard was a NForce4 with a single core AMD FX-55. The new board was an Epox 945 intel chipset with a Pentium D 940. It does not get much more different than those two chipsets/cpus.

With the old board still installed, do the following. During this procedure, DO NOT reboot. Tell the system later for the reboot.
1 Uninstall any software that is dependent on the old board. This would be things like onboard sound driver, onboard nic driver,... Read more

A:Moving a Windows Install or Swapping Motherboards Without a Clean Install

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I have a Sony RS-220 desktop w/ XP home w/ SP2 & all updates since that's unable to auto install generic device drivers. I discovered this when I tried plugging in a couple different USB flash drives & it would just stop at the found new hardware wizard. Running the wizard w/ "install the software automatically" & also enabling "also search windows updates" returns unable to find device driver. The USB flash drive was the only bang in device manager. I uninstalled the usb controllers, rebooted and amazingly the controllers wouldn't auto reinstall. Suspecting the behavior extended to more then just USBs/the chipset I uninstalled some unneeded devices (56k modem & 1394) & they also wouldn't auto reinstall. I went to the sony website & strangely Sony doesn't list the chipset available for download w/ the other drivers I downloaded the chipset direct from intel & installed it but that didn't work either. I've tried many other things to no avail. Malware scans (spybot, AVG AV, rootkitrevealer)...all came up clean. I've tried a new admin user profile, cCleaner registry cleanup, resetting registry permissions w/ subinACL, setting related windows services to automatic, checkdisk /r. Another thing I thought about doing was uninstalling the PCI controller, but I think I recall that can get ugly. Ultimately the only thing that allowed me to get my usb controllers, usb hubs, modem, 1394, & usb drive working was to "ins... Read more

A:Unable to Auto Install/Re-Install Generic Device Drivers

I'm having very much the same issue with a friends Dell w/o ps/2 ports. He removed ALL of his USB devices and is stuck at the new hardware wizard with no functioning mouse or KB.

It sounds like you managed to get yours going. could you explain to me (in simple terms) how you managed it?

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Hello, this is my first post on the forum, and I hope you can help me.
I have recently been given an HP 6465b probook. It had been dropped and the hard drive had failed. I installed a new hdd and got a copy of Windows 7 ultimate x64. The install went well until I discovered I couldn't connect to the Internet. There are at least 5 drivers missing.
They are for the SM Bus controller, Broadcom netxtreme gigabit ethernet controller, Broadcom netxtreme II network controller, two unknown devices. Now I think about there may be others as well.
I checked the system 32 / drivers folder and they are all there I think.
I tried to install the drivers in the usual way but windows says it cannot find them. I tried to install them from the windows disc. Again windows couldn't find them. I connected to my router via cable to try get cconnected that way but no luck. I have downloaded drivers to cd and installed from there, but I got an error code 10 device cannot start. In sysinfo it says driver not installed properly.
So I am at a loss as to what to try next. I hope the forum can assist with this.

Kind regards,....... Amazingmin (Dean)

A:Cannot install driver / drivers missing on new install win7 ultimate

Hello and welcome Amazing I am not a fan of the Windows feature mate and always go for the manufacturers site for drivers
These are what you need I think

Now if you cannot connect to the net you might need to get them onto stick on another machine and install from the stick.

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Hello everyone,
this is my first time here. Hopefully someone can shed some light on this problem, as it has made everything grind to a halt.
My main computer just died, so I figured I'd take my old computer, which was never hooked up to the internet (in order to always keep it clean as a baby's rear end), and use it to run either diagnostics and/or data recovery software on my malfunctioning C drive from my dead computer.
The old computer had XP pro sp2 on it, with a P4 3.4 processor, and an Intel board. The first obstacle, was getting it online. Simply plugging in the networking cable did nothing. After endless amounts of reading, it seems that because they computer was never meant to be online, the networking (or "LAN"?) drivers were never installed. After many tries and much confusion, I finally had someone find them online for me, put the drivers on a thumbdrive, and after a few attempts I was able to get this old girl connected. But I must say, for those who don't really know what they are doing very well, the procedure for setting up the network connections was anything but easy. The automated system for doing it failed every time. No reason way. So I finally managed to do it manually, somehow. To be honest, I don't even remember now. When you attempt to do something for 12 hours in a row, trying every possible solution, it's easy to forget specifics.
Anyway, I got hooked into the internet. The next step was upgrading to SP 3, which I had already p... Read more

A:Hi! Windows XP boot-up problem after sp3 install and network drivers install

After tapping F8 is there a selection called Disable Autorestart on System Failure? Select it and the next time you boot the BSOD will stay on the screen.

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Answer Match 24.36%

This is what is happening. A friend gave me his DELL Inspririon 531 2007 Desktop. It has a pirated copy of 7 ultimate x64 (which I am not sure if this supports 64 bit). Prior to looking into how old the machine was, I was able to install 8.1 64 bit. But it wouldn't allow me to install any drivers from the DELL site. Said that the machine wasn't compatible. So, I tried with Windows 7 32 bit and I am getting this error. I have deleted all partitions, but now, I do not have that option when I choose Custom-advanced. There is no Delete option.

A few times I got the error at 5% other times at over 60%. What can I do to get this to install? It is a legit DVD of windows. Why would it have allowed 8.1 to successfully install now it is doing this? What files are missing? I have tried both deleting the partitions and not deleting. Same result.

A:Clean install error Windows cannot install required files.

Install the correct version of windows that`s on the COA, either buy a new installer from Newegg or call Dell for Recovery CD`s.

The dvd you are trying to use is corrupted and no good.

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Answer Match 24.36%

Hi all

Half way through the Windows 7 Repair install the monitor drivers seem to have corrupted. The screen works fine up to the Windows logo on a black background, then the screen goes dead.

Everything is still working underneath, key presses seem to affect the hard disk, caps lock works, I can even hibernate with the sleep key, but I can't get Windows running so I can install the monitor drivers (or do anything else).

Repair Install did ask me to uninstall the ATI Catalyst drivers, but the screen worked fine after.

I have tried:Restarting
Typing my Win 7 license key and pressing return
Connecting to an external monitor via HDMI
Booting from a USB and DVD Win7 installer disk and trying the Startup Repair, Restore, installing drivers (I think they only go into memory), etc.
As above but using the DOS prompt, copying fresh copies of the monitor driver files inf/monitor.pnf inf/monitor.inf and sys32/drivers/monitor.sys then rebooting
Trying every option in the BIOS (although nothing was promising - was hoping to turn off PnP but there was no option)
Trying a new repair install by booting from the Win7 disk - it boots, loads fine, but at the compatibility check demands I start Windows then run the installer from within Windows
Is there any way to avoid a fresh Windows install? All I need to do, I think, is install a different video driver, and I have full access to the file system.

Huge, huge, huge thanks for any leads at all, been on this a few days now and this Win... Read more

A:Windows 7 Repair Install screen black before install finished

Sorry but a quick bump. I've edited to make it clearer - was writing the original at 5am cross-eyed after hours at the screen.

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Answer Match 24.36%

I did a repair install of W7 Ult. x64 SP1. Applied all updates, but if fails to install IE10 update :

Attachment 286642

(as you see it is a dutch version).

If have run sure & sfc /scannow. Both report no problems.
CBS files are attached.
Please help ?

A:Windows update fails to install IE10 after repair install

Ok, it is working now. Steps I took :

1) Hide the update for IE10
2) Download and tried the installer for (my localized) IE10 : failed to install
3) Started windows update, suddenly there where 43 optional updates available including IE9
4) Installed all optional updates except IE9
5) Retried the installation of IE10 (not visible any more in updates) : succes

Hope someone else can bennefit,

Regards, Jan

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Answer Match 24.36%


and i also get the same problem with my windows xp update and the service packs.

A:When I Try To Install Directx 9.0 It Extracts The Files But Doesnt Install Components

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Answer Match 24.36%


I bought a copy of XIII, a budget-box type thing, distributed by a company called 'MAD.' The game's on DVD Rom. When I install it, it gets about a half-way through, but then goes quiet and a message pops up:

'Delete all configuration and saved game files? Answering YES will delete the XIII install folder and all its contents)'

That looks sort-of like an uninstall message t'me. And whether I click yes or no, the embryonic game files in their Ubisoft folder all dissapear. I'd be grateful for any help in remedying this!

(I stuck this emssage here as well as the gaming forum 'cos I wasn't sure if it was the game, or maybe some winXP thing. Thanks again!)

A:Uninstall message during install results in loss of install folder

Shearwater said:


I bought a copy of XIII, a budget-box type thing, distributed by a company called 'MAD.' The game's on DVD Rom. When I install it, it gets about a half-way through, but then goes quiet and a message pops up:

'Delete all configuration and saved game files? Answering YES will delete the XIII install folder and all its contents)'

That looks sort-of like an uninstall message t'me. And whether I click yes or no, the embryonic game files in their Ubisoft folder all dissapear. I'd be grateful for any help in remedying this!

(I stuck this emssage here as well as the gaming forum 'cos I wasn't sure if it was the game, or maybe some winXP thing. Thanks again!)Click to expand...


Did you install XIII in its own new folder? Or in a folder containing other games?

If it installs in a new folder of its own name, it should complete the installation, unless, like many Windows programs it requires you to shutdown all Windows applications - if it does, then shut them down before you install.

The catch22 with running other Windows applications is that there might be a conflict with what the new program is trying to install in terms of libraries - i.e. dll files which are loaded in memory and in use.

-- Tom

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