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HP ENVY 23 TouchSmart AiO Pc - Black Screen at startup

Q: HP ENVY 23 TouchSmart AiO Pc - Black Screen at startup

Hi, My HP ENVY 23 TouchSMART AiO Pc is no longer working. When I power on nothing appears on the screen at all - it remains black at all times. I can hear the fan or something inside making noises so it's getting some sort of power. I have to hold down the power button to switch it off. Does anyone have any suggestions on how I can bring it back to life please? All my data is backed up so I'm happy with any extreme options. Cheers,Andy

A: HP ENVY 23 TouchSmart AiO Pc - Black Screen at startup

CI took my pc into currys and they checked and confirmed the hard drive is ok and working. They suspect its the motherboard which sounds pricey to replace?

9 more replies
Answer Match 96.18%

I'm not too sure what is the problem with my girlfriend's computer, it was working perfectly fine for the past 3 years we've had it but all of a sudden when she came home and tryed to wake it up from sleep mode, it was just a black screen...we then proceeded to reset the computer and unplugged the power cable from the back and let it sit for a little over an hour. I came back thinking maybe the computer just overheated or something and it needed to cool down but instead every single time I turn it on...the light on the top goes on, i hear the fans start up like it normally would if there were no problems but the screen is just black and doesnt change...i even let it sit like that for a good hour or so and nothing seemed to happen. I read on other HP forums to try to press F10 as the computer starts up to open BIOS but my keyboard won't even light up or work. Does anyone have a fix for this? Is it internal or what? I thought maybe it would be something wrong with the MOBO but i would think if it was, it wouldnt even turn on at all...I appreciate any responses, Thanks. (Also we did update to windows 10 but that was about 1-2 months ago and there was no problems at all after installing it)

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Answer Match 96.18%

Recently my HP Touchsmart display stopped working. The fans turn on, the hard drive, and DVD drives spin but nothing is displayed on the screen... It is completely black or blank. I replaced the video card and that did not help the situation. I have also tried literally dozens of times resetting the bios via the jumpers because I read someother threads on this forum suggesting that might help and I've had no luck. Any other advise or suggestions to try? If I am unable to fix it myself, can anyone suggest a repair shop to help get it up and running? Thanks in advance for your help!

A:HP Envy Touchsmart 23-d060qd - Black Screen

Hello @hpefan, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer display is not coming up. I am happy to assist. Try the first two steps in this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8), then if nothing has changed it would point to continue with this second document: HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 8) If nothing in either of those documents help, then you may want to contact HP phone support to discuss your options. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

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Answer Match 95.34%

I have an HP ENVY Touchsmart 15 (Windows 8) which now showing black screen after  recent BIOS update.  The laptop will power up, but the screen remains black.  The power light remains on, but the screen, CAPS LOCK and WIFI buttons remains unresponsive and don't seem to flash an eroor code.  The sound of the HDD can be heard on boot up, as can the fans. I'm at a bit of a loss where to go from here, if you can guide me than I can resolve the issue.  I can see a few people have had similar problems with other models. If anyone has any suggestions or guidance I'd be extremely grateful.

A:HP ENVY Touchsmart (windows 8) - Giving black screen after B...

Hi AdnanAU, Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I see that you are having problems with your Envy after updating the BIOS. You can try Restoring the BIOS to see if that will get it to boot up. Without the blinking error code it will be hard to figure out the exact issue. How long have you had the notebook for? Thank you,  

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Answer Match 88.2%

There are no beeps, the hard drive sounds like it spins and the fan spins.  I've tried replacing the motherboard but the screen remains black.  Windows 7 OS.

A:Touchsmart 310 1020 has black screen on startup

WOW!!!!You replaced the motherboard!?! That is a tough thing to do. What it the same issue as before? No video? What did you do to narrow it down to the Motherboard? that will help me from asking you to do things you already did... but I would re-check all connections, you may have missed something when connecting everything back up.Here is a link to the motherboard, and if you scroll down you'll see all the connectors :http://support.hp.com/us-en/document/c02558647 other than that... wow... I'm impressed. bill




I'm an HP employee

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Answer Match 88.2%

One night, I turned off my computer and went to bed. I woke up the next morning, went to my computer only to see my computer won't display any picture. It is an HP TouchSmart 310-1037 All-In-One. It won't display picture on the screen whatsoever, when I try to turn it off, it won't turn off unless I hold the power button down for 3 seconds. I tried the F5 F10 routine countless times and it still won't work. I feel like the only way to fix it is to factory reset the computer (if it's possible without display) or send it in to get it fixed. Does anybody know how to fix it or anything else that could help to fix my computer. Please and Thank You.

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Answer Match 82.74%

My PC was working fine this morning...now everytime I boot up I just get a black screen. Can anone please help me come up with a fixHP Envy 20-D30 AIOWindowss 104GB RAMQuaid-Core Provessor

A:startup black screen on Envy 20

Hi there @Manix?Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your display is coming up black now, and from your description,  the computer is powering on. I am happy to help you with this. Assuming that you are not getting any LED flash or beep patterns on startup then I would suggest you try out the following:  HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 8) Let me know the results and if this does in fact solve your issue, please mark this post as a solution.

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Answer Match 82.74%

On Friday, I updated my Envy 20 to Windows 10. Once the update was finished my computer started up fine, however, my antivirus software (AVG) said there was an update and I needed to restart. I did so and after the restart and HP logo screen I had a black, bu luminescent screen. After a maybe ten minutes of the screen staying like this, I held the power button down to turn the computer off and then restarted it with no problems. I turned it off Friday night normally and it ran normally all day Saturday. This morning (Sunday) when I turned the computer on the power light came on and I could hear the fans turn on, but the screen remained black. Just black, not even a luminescent black like when I did the antivirus restart. I tried a hard restart like before but nothing changed. I left the computer on like that for around an hour and nothing changed. Figuring it was maybe a heat issue, I opened up the case and dusted the fan and the heat sink but the problem remains. Any ideas on what's next?

A:HP Envy 20 Black Screen On Startup

Hello @murrayme89?, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your desktop computer boots to a blank screen when it is first powered on, and I would be happy to assist you in this matter! To restore the display of your desktop, I recommend following this document on Screen is Blank after Starting the Computer. This should help to successfully boot into Windows. If the issue continues, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.www.hp.com/contacthp/I hope this helps!Regards

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Answer Match 80.22%

I purchased an HP Envy Touchsmart 23". It was used little over the three years. Last week, when starting up it started to display the message reading "Critical error/your start menu isn't working. We'll try to fix it next time you sign in". After several attempts of power off and restart, hoping the fix would happen, my HP simply stopped responding to the power on switch. The power on switch would light up indicating that the power was on, but the screen would not light up or indicate activity. Best Buy, where I purchased the computer, could not assess the problem locally - they could only arrange to send it to somewhere in BC, for an assessment that would take 2 to 6 weeks. Can anyone help?

A:HP Envy 23 TouchSmart - startup failure

Gps3, welcome to the forum. When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.  Also, have you upgraded to Win 10?

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Answer Match 76.02%

I purchased this system on 9/18/2013 and the TouchSmart screen is unresponsive to finger touch.  When accessing the Control Panel, I can open Pen and Touch but it does not do anything, nor does opeing Calibration allow finger touch to be recognized.  Please help!!

A:HP Envy TouchSmart Screen not Working

Hello, did you get yours working?  My touch screen also stops working occasionally and then I noticed that I had to close some apps to make the touch screen working again.  IS this normal?

9 more replies
Answer Match 75.18%

I have updagraded to windows 10 after upgradation my hp envy touchsmart m6 sleekbook blink screen on windows 10 each time when charger plugin. Kindly help Thanks in advance!!! 

A:hp envy touchsmart m6 sleekbook blink screen

Hey @Waqas10075, I understand you're having some trouble with the display blinking after upgrading to Windows 10. I would be happy to help. Please follow the steps in this document, and get back to me with the results: HP PCs - Blinking or Flashing Screen After Upgrading to Windows 10 If this helps, hit that Thumbs Up, and Accept as Solution. Cheers,TechSurge.

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Answer Match 75.18%

Please help! The touch screen on my Envy laptop no longer works. I've tried restarting and shutting off, but to no avail. When I go to PC Info, it tells me that: "No pen or touch input is available for this display." This is obviously incorrect, because my laptop is, in fact, a touch screen. I haven't installed any programs that would have affected the feature. Thanks,Jerry

A:HP Envy TouchSmart 15 - touch screen not working

Hi Jerry, Welcome to the HP Forums!I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that your touchscreen is not functioning.  When you looked in PC info, you see "No pen or touch input is available for this display" I suggest you uninstall and delete the display driver. I would reinstall with the original driver and then run The HP Support Assistant to do updates.   Here is a link to assist you with reinstalling the original driver.  Using Recovery Manager to Restore Software and Drivers (Windows 8). If you would like further assistance, would you provide your exact model of Envy 15 Touchsmart you have and the Operating System you are running and if it is 32 or 64 bit.How Do I Find My Model Number or Product Number

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Answer Match 75.18%

I have an HP Envy 15t J100 with a cracked LCD non touch screen.  I found an HP 15t J100 touchsmart replacement LCD and wanted to know if it would work with my laptop even though it was not originally a touch screen laptop?  

A:HP Envy 15t J100 LCD replacement with TouchSmart screen

Hi,What is the HP part number?Page 54-62:http://h10032.www1.hp.com/ctg/Manual/c04091768If it is as listed, it should.I couldn't see HD and FHD panels using different panel cables listed in the Manual, usually it does.RegardsVisruth

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Answer Match 74.76%

The touchscreen stopped working suddenly. At first i though it was like a normal failure and that will get fixed by turning the pc of or restarting so I did not pay attention to it until now that I had restart my pc multiple times. Currently running win10. I started to believe it was because of an update a few days ago since it was when the problem started. I have checked for the HID-compliant Touch Screen driver. 

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Answer Match 74.76%

I have some damage to my LCD screen, not under warranty. Anyone know of a place i can get it fixed for not a boat load of money? Thanks!

A:Screen Damage on HP ENVY TouchSmart m6-k022dx Sleekbook (ENE...

Hi, No available from Amazon:     https://www.amazon.com/725455-001-HP-TOUCHSMART-SLEEKBOOK-Complete/dp/B01B01KCP0 Probably you need to source from eBay using part number or (please keep or bookmark the link):     http://partsurfer.hp.com/Search.aspx?SearchText=E0L06UA And you can replace yourself using information from the second manual on the following link:          http://support.hp.com/us-en/product/HP-ENVY-m6-Sleekbook/5375391/model/5447423/manuals Regards.

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Answer Match 74.76%

It seems from the forum posts that there are many many people with the same issue, and no solution to the problem!  When will HP take responsibility for this issue and provide a solution? The issue is the "Touchsmart" screen is no longer responding to touch!!!  What's the point of a touch screen laptop if it does not respond to touch!!!! I have been through all the proposed solutions ... device manager... etc. etc... but still nothing... Under System: Pen and Touch it says: It says no pen or touch input is available for this display Please can HP help its customers resolve this issue?

A:HP Envy - Touchsmart Touch Screen Not Working - Windows 10

Hello @HP-Envy, Welcome back to the HP Forums! I came across your post and want to help you restore the functionality of the touchscreen on your HP ENVY TouchSmart m7-j120dx. This seems to be a driver related issue, but could be related to something else as well. To being, please perform a hard reset. Next, I recommend restoring the BIOS so the notebook will research the hardware that it has installed. HP Notebook PCs - Restoring the BIOS Once the BIOS restoration is complete follow the steps in this touchscreen troubleshooting document, I know you have completed most of the steps from it but doing it after the BIOS restoration is key. HP Notebook PCs - Touch Screen Issues (Windows 10)(If component tests is not an option in step four of that document, use the testing for hardware failures document) HP Notebook PCs - Testing for Hardware Failures (Windows 10, 8) I look forward to your reply with the results!

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Answer Match 73.92%

The laptop: HP Envy TouchSmart 15 Notebook PC (15-j173cl)Windows 8.1 Pro The problem: I use an external monitor, so my laptop is usually shut.  Randomly, my touch screen THINKS something is touching it, which disrupts whatever I'm doing.  I would like to disable the touch screen completely, as I do not use it at all. I thought maybe the latch wasn't closing properly, but the screen resolution changes when I shut the laptop, so it KNOWS it's closed and switches to the proper resolution for my external monitor, but it DOES NOT disactivate the touch screen, and some dirt or something is touching it, changing where my mouse is pointed, where I am typing, etc. I have tried cleaning the screen and keyboard with compressed air. The problem happens randomly; sometimes when I CAD for the day, sometimes after hours of working.










Solved!
View Solution.

A:Disable touch screen for HP ENVY TouchSmart 15-j173cl Notebo...

Hello, @rockspeak Welcome to the HP Forums.I see that you're looking to disable the touch feature in your notebooks display. I will help you with this. You can do this by going into Device Manager > click the + or > by Human Interface Devices > right click on HID-compliant touch screen > choose disable. This will have disabled the touch ability. Let me know if this works for you.Thank you for posting on the HP Forums.

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Answer Match 73.92%

About a month ago the cursor on my laptop screen disappeared and the clickpad stopped working. The touch screen still worked. I closed it down as I had to run and when I came back it was back. Nothing wrong after that. This morning I was on my laptop walked away for a minute and came back and the same thing happened. This time it's not coming back though.

I went into the control panel and installed all the updates that were available but that didn't help. Any other ideas of what to do to get it to work again? From what I can tell there isn't a "shutoff" for the clickpad that I might have hit.

Any help would be much appreciated!
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 5336 Mb
Graphics Card: AMD Radeon HD 8610G, 768 Mb
Hard Drives: C: Total - 685251 MB, Free - 587281 MB; D: Total - 29012 MB, Free - 2868 MB;
Motherboard: Hewlett-Packard, 1995
Antivirus: Windows Defender, Disabled
 

A:Solved: HP Envy Touchsmart Clickpad not working/no cursor on screen

I may be calling it the wrong name...I don't know if it's called a clickpad or a touchpad....the mouse on the bottom of my laptop is what I'm talking about. Touchscreen still works. Thanks
 

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Answer Match 72.24%

I was recently given 2 AIO computers from a local charity group to try and repair that both have the same problem. They seem to start but the screen remains black on both no cursor or anything. I will list what I have done and this will be on both of them.Replaced ram with known good ones.Removed the CMOS battery for 15 minCleared BIOS with jumper (battery in)Tried tapping F10 for 8 seconds then arrow down twice and hit Enter twice.A hard reset unplugged and held in power button for a couple minutes I see an HDMI port on both but I believe this is an input port?? I have read about reflashing the BIOS on a 23-d010ea and was wonder if this is what might be needed??That article is here CLICK HERE toward the bottom of the page.Any help is apreciated!!

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Answer Match 70.98%

when switched on can hear fan but screen blank

A:hp touchsmart 300 black screen

Hello, Thank you for posting in the HP Support forum. Welcome onboard! I am sorry for the issues you experience with your HP computer. Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:>> http://support.hp.com/us-en/document/c03513214>> http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03561545-4  If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info: >> http://support.hp.com/us-en/document/c00372730>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html  Please, provide feedback and let me know how it goes.

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Answer Match 70.14%

hp touchsmart 600-1350 keep getting black screen when opening touchsmart. doesnt load apps but do load hp touchsmart logo header. how can i resolve this issue?

A:black screen on touchsmart 600-1350

Root up in safe mode by tapping F8 during the hp logo splash screen. Select advanced option or repair computer. Select your language then "Repair Your Computer" after Windows located your Windows 7 installation select "Other Options" Select command Prompt. At the command prompt type then hit enter

CHKDSK C: /R

This will attempt to fix and HDD errors. This may take time be patient and do not stop the Check Disk.

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Answer Match 70.14%

I have a touch smart pc it is an ( all-in-one model: 310-1033/product numberBT566AA #ABA ) i was using it and went to get me a coffee when i came back the screen was black, i could see it had power so i went to the hp web site followed the instructions unplug,hold power etc. did this more then the 3 time suggested and it is still black pulled off the back cleaned any dust and retried the suggestion again to no avail, a neighbor told me to replace the video card but before i do anything thought i might see if anyone here can help me . i also saw that this is a common problem per google but once again a lot of suggestions can anyone please help me with this i do not want to scrape this as i have 3 years worth of info ,pictures, home movies of my children, not to mention 3 chapters of my new book with research stored on it, im not a computer genius and this is my first computer ever so if you can help me please and thank you. 

A:black screen when turning on my all-in-one touchsmart 310 PC

Hello @k_meacham, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.I understand that your HP TouchSmart 310-1033 Desktop PC is starting up to a blank screen and you are seeking assistance. I am providing you with an HP Support document: Screen is Blank after Starting the Computer, which has been designed to address the very issue you are experiencing. I recommend that you review the document and follow the instructions. Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!

8 more replies
Answer Match 70.14%

I had the same problem with having no screen. I had sucess in reseating the RAM and hard drive but the next day it had no screen again. Can this be fixed? Thank you

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Answer Match 69.3%

Hello HP, I installed Windows 10 in my Touchsmart 610, the computer worked fine for couple of weeks and then suddenly the screen went black, no mouse or keyboard looks to worked.I seach for the issue in internet and I found that is a common problem that happened with PC that have 2 video boards and the solutino was to change the video from the second board to the video board in the mother board, others blogs state that the problem is fixed updating drivers and other said that F11 bring the screen back.F11 worked for me, after hit F11 several times (Power up/down-hit F11) the windows logo came up and I manage to log in, I checked drivers and all looked updated. I thought all was working but no after few hours and the computer went black again. I tried again F11 and after few days of trying again windows logo came on this time window show that an upgrade was need so I did the upgrade and after reboot the computer did not came back of the black screen. The computer after power up still sound like it starting, if I insert a CD it try to read it, no sure if it does since there is no image.I tried presing F10 to enter in the bios, that did not worked.I try using connect directly USB mouse and key board but that did not worked.Tried to reimage inserting the reimage disk.Since there is no a second port for video I can not use a second display as other blogs recomend. Thanks in advance for your help.

A:Touchsmart 610 black screen after install Windows 10

Hi there @Scorrea,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the screen turning black. I will be glad to help you. Here are some documents to help.Display Driver Stopped Responding and Has Recovered (Windows 10, 8, 7)Sleep and Hibernate Issues (Windows 10, 8) Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.

6 more replies
Answer Match 69.3%

When you turn it on the screen is black but you can hear the fan running. I tried what they had in the troubleshooting page but it didn't work because when I plug it back in it's on and the fan is running again.

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Answer Match 67.62%

This started with no warnings. Computer was on few hours later came in and it was on the blue screen so I waited about an hour checked again still there. So I hard reset same result. I did f9 diagnostics and all passed. F11 for recovery will not do anything at all. I then took it apart and cleaned it in case of heat problem all looked good. So now I'm stuck lol. I've researched and some said reset bios but I don't want to do anything that might harm it. Any help would be appreciated

A:Touchsmart stuck on startup blue screen

Hi there @mkspriggs, Welcome back to the HP Support Forums! I understand that your computer is not starting properly. I am happy to help with this. Please post the full product number for your computer. See the following, if you need help with that information. How Do I Find My Model Number or Product Number? For now you should start with this this document and see if there is any improvement: HP Desktop PCs - Computer Does Not Start (Windows 10,8) Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

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Answer Match 64.26%

Hi - my desktop has been running slow lately with a lot of low virtual memory warnings. I've tried numerous antivirus/malware programs to see if it was infected. Ran check disk scan/repair and restarted the computer. That's when I encountered the black screen issue. Tried the 'windows logo + b power button for 2 or 3 seconds' hint with no luck. The power light is on and the drive light is flickering as if working but nothing happens. Checked monitor connection and OK. Is the hardware corrupted beyond repair? What to do, what to do.

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Answer Match 64.26%

I had to manually shut my computer down and now cannot get anything but a blank screen when I turn it on. Once or twice I was able to see the curser but not any more. I have tried rebooting, unplugging, F10, F5, with no result. Does anyone have any suggestions?

A:Black Screen on Envy 23

Hello @Dilbert10, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer is not starting properly after a manual shutdown. I am happy to help with this. First, please post the full product number and verify the operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? From the header you mention Windows XP, so for now I assume that is what you are using. With that in mind check out this document: HP and Compaq Desktop PCs - Resolving Startup Problems (Windows XP, Me, and 98). Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

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Answer Match 64.26%

I am also getting a black screen upon start up.  I have followed the suggested step and also did the windows B + power.  It use to beep, but the only thing that happens now is the cap lock blinks twice while the power is still lit and the airplane mode button is orange.  I also tried to use usb recovery which I created from my husband's exact same laptop.  I hooked mine up to the tv with the hdmi, but there is no picture. What can I do now that it is out of warranty? Thanks,

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Answer Match 64.26%

I have a Envy23 AIO ToichSmart... My PC quit booting up (black screen)... I tried changing memory, motherboard, and scalar card... Still will not boot up...I have 8 GB memory in it...For troubleshooting purposes... I tried different memory..2 GB... The machine boots up... If I put in 4 GB memory or the same memory 8 GB 1600 that the computer came with... It will not boot up... Why is memory size now an issue ? What do I need to replace to get my computer running normally again ?Please help

A:Black Screen on AIO Envy 23

What about the 8Gb memory, have you tried testing it with perhaps another PC?Chances are that the 8Gig memory is not working as it sould and causing problems with POST.If the PC had an issue then the 2Gb Memory would also not work.

1 more replies
Answer Match 63.42%

hi i have a envy 17t-j000 it start up but nothing on the screen no flashing caps lock light ect..it happened after i update to windows 10. i've tried to update the bios but still nothing please can some one help me. 

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Answer Match 63.42%

My laptop is not showng a display. Though if I connect the plaptop to a HDMI I can work on another screen. Can some tell me whats wrong and how to fix the problem ? Thanks in advance

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Answer Match 63.42%

I shut down the computer last night and when I tried turning it on this morning the screen stayed black. No matter what I do, trying to restart, pressing F2 repeatedly etc., it just doesnīt do much but change the on button light from on to not on... The notebook is just 2 weeks old! So far itīs been fine, the only issue I found was with the battery time when itīs in sleep mode - it seems to drain that quickly. I let it charge for a few hours and tried again - no change. Should I return it to the store? If so, how can I wipe my information from it? Thanks!

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Answer Match 63.42%

Hello everyone! I just bought a new machine HP Envy M6-K025DX and after just two days usage i faced a problem of disappearing my display. I went through various experiements like holding on the power button for about 30-60 seconds and the restarting laptop etc but all in vain. Power LED / wifi ligh / drives LED comes on, laptops gets started all times, sounds , USB plug in sounds etc works fine BUT NO DISPLAY. very ofetn my laptop turns on well and works fine with display once it gets started, but as i turns it off, problem occurs everytime i turns it on. Can anyboy identidy the problem and advise me the best possible solution? Thanks 

A:HP Envy M6-K025DX BLACK SCREEN

Hi @aryaan I grasp that if your notebook starts properly and works fine, but if you shut it down and restart the display is blank but you can hear it boot up. Here is  a link to Troubleshooting problems with notebook displays (Windows 8, Windows 7). Have you ran the HP Support Assistant  to aid with HP updates? Have you done all your Windows updates? If the issue should still remain, please contact HP support for assistance. They can remotely access your system to help locate and resolve difficulties. Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region. World Wide Phone Support

2 more replies
Answer Match 63.42%

My laptop is not showng a display. Though if I connect the plaptop to a HDMI I can work on another screen. Can some tell me whats wrong and how to fix the problem ? Thanks in advance

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Answer Match 63.42%

Just bought an envy 360 get home and in the middle of using the notebook the screen goes black. I turn the computer off and back on. Screen comes back on but after a few minutes it goes black. You can tell the screen is still on cause you see light on the outside of the screen. Why did I choose hp. So dissatisfied

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Answer Match 63.42%

HELLLLLLLLLLLLLP
My HP ENVY 17.3 inch touchscreen 17J153CL wont boot up or go  into BIOS after doing all that everyone suggested---power button is lit up and internet lite is oraange no beeps or blinking lights --i do hear the fan and hard drive running but thats all....what do I need to do?

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Answer Match 63.42%

Hello, yesterday when I tried to run my laptop the screen stayed blank and the caps lock was blinking. It blinked 3 times and then had a short paused and continued to blink again. I had access to all of the button and could use FN F5 to turn the keyboard lights on. Thank you!

A:Intel Envy Black Screen!

Hi there @Cryptonix,  Before I provide troubleshooting documentation, I would like to take a minute to welcome you to the HP Support Community, where you can ask questions, find solutions and get help from others in the community!  You had mentioned the caps lock light blinks 3 times, but nothing appears on the screen. Generally speaking, LEDs blinking 3 times means that the Memory Module is not functional. Please follow the instructions in the Notebook memory failure section to try and resolve the issue.  If the Notebook comes back on, please try to do a Hardware Test. HP provides diagnostic software that you can use to test hardware components on your computer; to rule out or confirm hardware failures when something is wrong.  Thanks for participating in the HP Forums where we want to help you as well as others who may be wondering what it means when the Caps Lock LED blinks 3 times. Please consider marking the post that resolves your issue as "Accept as Solution" to help other community members! To show appreciation for my efforts kindly click the Thumbs Up below. Thanks. If you require further assistance, I would be more than happy to continue to help you. Please let me know the detailed results of the troubleshooting and your Model Number (How Do I Find My Model Number or Product Number?).  Thank you for joining into the HP Support Community!Have a great day! 

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Answer Match 63.42%

Hi everyone,I have an Envy 15-j003cl laptop and the screen is black. Nothing weird happened, just worked one day and the next, turned it on and black screen. I have lights, fan, and hard drive working just no display. I have been through every troubleshooting guide I can find on the HP site and have had no luck. I've done hard resets, tried an external monitor, tried restoring previous BIOS, removing and re inserting memory cards, everything I can find and same result.Has anyone had this problem? Also, if you have, do you have a solution? Any advice would be more than welcome and I thank you in advance.

A:Envy 15-j003cl screen black

Hi,Based on all the steps you tried , i think its time for u to call HP to pick up the comp for repair  

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Answer Match 62.58%

Hey, so yesterday I did a syste, restore on my PC as my start menu and explorer tabs weren't working and now I have a black screen. The computer is turning on but absolutely nothing is appearing on the screen. I have tried the options that HP has on their site to try resolve the issue but it is not working. Can anyone please help??!!

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Answer Match 62.58%

Haven't updated the laptop since last December, so I decided to go ahead and look at the updates available. They were mostly security updates and just normal x64 Windows 8.1 updates, but I noticed that 2 of them were graphics drivers (for both the different graphics cards.) I started downloading the updates with the laptop plugged into the television so I could watch something whilst it was updating. 20 minutes or so through the programme I was watching (from the laptop), the video stopped and the video on the television was lost (it was through HDMI if that helps). I looked at the laptop, and it was a bit strange. The video was in full screen mode but the task bar had suddenly appeared and then the screen went black. I figured it had probably started installing the graphics updates, but it has been black for 35 minutes now and I am too afraid to turn it off. I have tried unplugging the HDMI from the laptop, and pressing f4 many times. I do not think it has overheated as I have a cooler it is sitting on that is turned on. The laptop sounds and looks like it is functioning, but the screen is not showing anything. Thanks for any helpSpoiler (Highlight to read)  

A:HP Envy m6 black screen for 30 minutes after updating

I do hope you created a usb recovery flashdrive with the HP recovery media creator. You need to locate your usb recovery flashdrive, plug it into a usb port and boot to it.   You need to use Windows system restore to rollback your Windows operating system to a restore point dated before you started the updates. That should resolve your issue. If you did not create a  usb recovery media, there are ways around it, but they are more involved.  

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Answer Match 62.58%

 I have set my screen timeout to turn off after 5 minutes but it doesn't turn off. I have tried updating to latest HP provided driver to no avail.  I have the Nvidia GTX 850M.

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Answer Match 62.58%

I have envy phoenix 800-010hk since 2 months and it's working normally,but suddenly the desktop is running but nothing appears on screen and screen goes black,i've also change the screen and vga cable but nothing works .kindly resolve this issue asap.

A:envy phoenix 800-010hk black screen

Hi there @MujtabaAhmed?Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that you have a blank display on start up and that you have tried a different display and cable. I am happy to help with this. I would suggest that you give this a try. There are a few things that you can probably skip, as you have done them, but otherwise try to do what you can. HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 8) Please let me know if that works for you.

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Answer Match 62.58%

All keyboard codes do is change the screen to say "setup" or Diagnostics or Boot. but never past that point. I'm trying to boot from CD or Flash drive to recover.  Sorry for the upside down pic it was right side up. You get the idea. If there is no way to get into the bios then this pc seems done. 

A:Can't get into bios on envy 20. Stuck on black screen

@Realist123 , Hello and thank you for posting on the HP support forums.  Here is a link for recovery of the BIOS. Restoring the BIOS If you are still having this issue please contact HP phone support for repair options. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Thank you again for posting and have a great day.

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Answer Match 62.58%

I have an HP Envy 13 d000ne notebook with Windows 10. Whenever I start it gives a black screen and doesn't boot.  Once I do a bios reset (holding Windows + b and press power button) it loads the OS. (Sometimes HP Bios Update process starts and recover the bios, then loads the OS). But again same issue comes when I shutdown and start after somtime. It always needs a bios reset.  Notebook originally came with bios version F24, when the above issue happened I installe the latest available on hp, which is F35 but issue still remains the same.  All the drivers updated using HP Support Asistant. I scanned for viruses as well. All clean and everything upto date. 

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Answer Match 62.58%

TURNED ON LAST NIGHT --BLACK SCREEN--HARD DRIVE IS OPERATING BUT NOTHING COMES UP ON SCREENANY HELP?

A:HP Envy touchscreen J153CL black screen

Please do a hard reset (disconnect adapter and battery) press and hold the power button for 10-15 seconds and connect only the adapter and try to turn the PC ON.  If this does not work. Hard reset the PC again and this time, hold the win key + B and and turn the PC ON. Please try this couple times. else Hard reset the PC again and this time, hold the win key + V and and turn the PC ON. Please try this couple times.  If neither of these respond, a service might me required for the PC.  Let me know if this works. 

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Answer Match 62.16%

My power button lights up, I can hear the fan in the computer running and my screen lights up (to an extent) however, the screen is still black and unusable

A:Hp envy x360 screen lights up a shade of black but nothing e...

SydneyD1229 Hello;Allow me to welcome you to the HP forums!I read your post about your PC having a black screen and wanted to help.Here are some troubleshooting steps you can try: HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo...Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

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Answer Match 62.16%

We had a storm and my Internet model made a pop sound.  I smelled a burnt rubber smell and the modem went dead.  My laptop was connected and also connected to a monitor.  The laptop was working, but there was no signal to the monitor so I decided to reboot the laptop.  The burnt smell came from the modem which has since been replaced. When I attempted to restart the laptop the screen remained black, fan was quietly running, and it shutdown after 30 seconds.  Nothing appears on the screen and no beeps or sounds.  The only led lights on are the power button, orange wifi button, power light, and adapter light. I have cleaned the fan and changed the thermal paste, removed RAM cards and tried starting with one card, followed troubleshooting suggestions with pressing on power button for 30 seconds after removing battery and power adapter.  Still no luck.  This computer is only 1.5 yrs old and off warranty.  Very disappointing.  Any suggestions will be appreciated. I do not have a technical background, but I am good with instructions.

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Answer Match 62.16%

Morning all, Long time reader, first time poster. I have an HP ENVY Touchsmart 15-j004sa (Windows 8) which won't boot following the most recent BIOS update.  The laptop will power up, but the screen remains black.  The power light remains on, but the screen, CAPS LOCK and WIFI buttons remains unresponsive and don't seem to flash an eroor code.  The sound of the HDD can be heard on boot up, as can the fans. I have attempted a  BIOS recovery using WIndows+B on turning on using a straight copy of the previous BIOS and a full recovery image, as well as all steps contained in this article.  In every instance the screen remains black and there seems to be no progressing from this point. I'm at a bit of a loss where to go from here, but I'm not quite ready to surrender.  I can see a few people have had similar problems with other models, but none so far with this one. If anyone has any suggestions or guidance I'd be extremely grateful. Chalky 

A:HP ENVY 15 TOUCHSCREEN - Black screen after BIOS Update

i am having the same problems can you anybody help out

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Answer Match 62.16%

Longtime HP laptop owner, I think I've owned nearly 10 of them since the late 90s and have become loyal to HP laptops like many "Apple people" are to their Macs, Iphones, etc and my loyalty was increased after "cheating" on HP and buying ONE Dell laptop (seemed to be a deal too good to pass up at time, bad move!) So, when I recently was ready to do a "Dell Dumping", I clicked the HP box for the brand on my first searches, didn't even want to bother with other brands unless NOTHING looked good and then saw this HP Envy, which I liked for being so thin AND had a backlit keyboard, something I've never had and always kicked myself for not insisting on after buying as I use them often when I'm in bed and not only did this one have a backlit keyboard, its a well lit keyboard and I was SO happy with this new HP! Also should mention this was a "refurbished" laptop bought through Monoprice, I saw the exact same model being sold as refurbished through several sellers and I'm contacting Monoprice next to see if that meant it was an HP refurb unit or Monoprice or some 3rd party job, this was my first refurb laptop or really anything, but have a couple of friends who've sworn by refurbs, for laptops and other electronics. Then, it happened! I believe I had to restart the laptop after it sat on my desk for a while and I didn't know the power strip was off, so I restart it like normal and all I get is the black screen with the blue circular HP logo in the middle with the spinning ... Read more

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Answer Match 62.16%

We had a storm and my Internet model made a pop sound.  I smelled a burnt rubber smell and the modem went dead.  My laptop was connected and also connected to a monitor.  The laptop was working, but there was no signal to the monitor so I decided to reboot the laptop.  The burnt smell came from the modem which has since been replaced. When I attempted to restart the laptop the screen remained black, fan was quietly running, and it shutdown after 30 seconds.  Nothing appears on the screen and no beeps or sounds.  The only led lights on are the power button, orange wifi button, power light, and adapter light. I have cleaned the fan and changed the thermal paste, removed RAM cards and tried starting with one card, followed troubleshooting suggestions with pressing on power button for 30 seconds after removing battery and power adapter.  Still no luck.  It turns on with no prompts or beeps and black screen, then shuts off after about 30 seconds.  This happens with the battery or adapter plugged in.  This computer is only 1.5 yrs old and off warranty.  Very disappointing.  Any suggestions will be appreciated. I do not have a technical background, but I am good with instructions.

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Answer Match 61.74%

HP Envy Touchsmart M6 Sleekbook turned off suddenly and won't boot now.   Power and WiFi light for a few seconds and then nothing, will not actually power on.  Following some related posts I openned it, unplugged battery, plugged in wall and tried to power on. The same lights come on, the power button and wi if for a couple of seconds and nothing. This time though the fan did come on, or at least it sounds like a fan, it's a whisper fan so it was always unnoticeable.Is is there something else I can try? Desperate....  

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Answer Match 61.74%

I also have an HP laptop with a loose or broken left hinge.  Bought it through the HP website.  How do I get this fixed before it breaks the whole computer?  Thanks!

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Answer Match 61.74%

Hi, I'm having troubles turning my laptop on. I have a Hp Envy 15 Touchsmart. I've tried doing a reboot by taking the battery out and holding power for a minute and trying to reboot it but nothing happened. It was plugged in and fully charged when it turned off. The charging light is still on when it is plugged into the wall.A few weeks ago it randomly restarted and shut off when I was watching a movie on it but it rebooted no problem.My phone fell out of my hand 3 nights ago and landed just left of the track pad when it shut off and won't turn back on.

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Answer Match 61.74%

I own an HP Envy TouchSmart 15 Notebook PC product number: E0K05UA#ABA and Model: 15-j053cl
 
I had a couple plastic screw inserts that hold the right side hinge to the top cover of the laptop break due to very high strength of the hinges which caused the top cover of the laptop to pry apart from the base enclosure when opened (a problem many owners of this laptop model have had). Since I was out of warranty I ordered a replacement on Ebay using the correct part number 720570-001 and disassembled my laptop to make the repairs and loosen the hinges while I was at it. I swapped out all parts being careful to note where and how plugs and ribbons were connected so I could put it back together correctly. Now after having it reassembled it will not turn on.
 
I get a white LED light to turn on when I plug in the power cord AC adapter (should be amber/orange in color to signify it is charging the battery) but no other sounds lights or signs of life. I have attempted to remove the battery and power cord, pressed the power button for 8-30 seconds to drain power and do a reset and then try to power up with plugging in the power cord but it won’t turn on. I also tried to power up by removing one part at a time including the hard drive, two RAM sticks, and wireless card but still not able to turn on. Do you have any ideas for what may be wrong or steps I can take to troubleshoot? Is this possible a mother board issue? Everything was working fine before embarking on this r... Read more

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Answer Match 61.74%

I can not gety HP envy 20 touchsmart to turn on or boot up. I have power but nothing shows up, not even the cursor. Idon't know what happened. I turn it on and it only has a blank screen, help?! Please!message edited by Angelsdisguises

A:Why won't my HP envy 20 touchsmart pc start up

When you start the machine up do you see the POST screen? if so tap the F8 key and see if you can boot successfully into Safe Mode.

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Answer Match 61.74%

Hi Recently had comupter wiped due to disk error.  Now powers up but goes no further.  Cannot get into BIOS or get any further. Just blank screen and fan/light is on Tried booting from USB and DVD to reinstall windows but no joy. All I really want to do is get running again with any O/S.  I have most of my data secured and expect to lose the rest

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Answer Match 61.74%

Greetings,    I have owned this laptop for over 2 years and have encountered many problems which have required me to open up my laptop and remove debree/dust from the interior. My last adventure included removing the fan and heatsink from the inside, but when I assembled the laptop back together it will not start up. When plugged in the white led light still shows next the the charger socket, but the power button will not light up after several tries. The fan does not start to spin either.   I have tried the hold the power for 1 minute idea, but it does not change anything.I have 3 possible conclusion that are very unlikly to me.1.  I worked on carpet and had static  electrickery! Doubt it.2. The harddrive is not working properly3. The memory is not working properlyAny fixes to these above? any other possible causes?  

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Answer Match 61.74%

hello.it's been 2 years since i use this pc and it works just well,but today,when i turned on the pc it can't boot. It just turned on,but the screen show nothing,and when i say nothing i mean really really just like it doesn't get turned on. i tried to push the DVD button and it is still working,the light on the power button also work,and everytime i tried to turned it on and off the sound of the pc turned on still can be heard. so its just like everything is ok but the computer isn't booting.ussually before this happened,it took only 3 seconds after i turned on the pc,to boot into the loading screen,but now it does nothing.one day before,i upgraded to windows 10. and it is still working,the next day it is also still working,then i shut it down. the next time i tried it(ijust about 15 minutes i turned it off ,it won't boot. ) i don't know if this is related,but in the internet people said that things like this happened because of the hardware and not the software.please help me,i really need this pc to get back to work thank you,and sorry for my bad english

A:HP Envy 23 touchsmart won't boot

@adrian_sts?
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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Answer Match 61.32%

My pc would not load and was only showing a blue screen with either of two errors -wdf_violation and registry_error and trying to fix or update windows and nothing.  I then fumbled with the esc key while restarting and got to the HP image restore option.  It asked to insert DVD +R to backup, but would not backup with even a few files.  I opted to restore without backup.  Everything seemed fine,  I removed every peripherals and left only  my keyboard and mouse as instructed. They are wireless.  Now the computer restarted but all I am seeing is a black screen and nothing.  The power button is on,  I tried cold booting, and nothing.  I unplugged the power cord and turn on again, and nothing.  Please help.  I did not create the recovery disks.

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Answer Match 60.9%

Hi All,

I am having issue with HP Envy TouchSmart 15 laptop. Hinges are broken, When enquired in authorized service centers, they are saying lot of cost (around 15K INR). Couldnt spend that much on this. Is there a way to fix this?

 

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Answer Match 60.9%

The computer was stuck on the HP screen and I ran a test and the hard drive failed. I bought a new hard drive and was about to start recovery but decided to power off and reboot before starting the process. I now have a blank display. The lights are all okay, fan is running and    no beeps for errors.  Does anyone have any idea how to get the display to start working? I tried all types of keystrokes but nothing seems to work.  Going to give it one more try before I send this computer to the junk yard.  Thanks  

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Answer Match 60.9%

The hinge on the left side has popped up as the base of the metal hinge has separated from the frame. Laptop was puchased from Costco in 2012.

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Answer Match 60.9%

My laptop is a few years old but I have seen that this a chronic problem. The case is coming apart on both sides by the hinges. The hinges now do not work properly. Let me know what I can do!

A:HP Envy Touchsmart 15 Broken Hinge

@lohma004

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

2 more replies
Answer Match 60.9%

The hinge on my laptop is broken. I have seen a few posts about this issue but I am a student and can't afford a repair. I'm guessing I'll just have to put up with it until it's finally unusable

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Answer Match 60.9%

Has anyone gotten HP to fix their HP Envy Touchsmart 15 Broken Hinge without charging you for it?

A:HP Envy Touchsmart 15 Broken Hinge

@Marianhm

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 60.9%

Hello,

I've had this problem off an on for probably about a year now. Randomly my clickpad (I think that's what it's called...the mouse on my laptop) stops working. Either the cursor will freeze and disappear when I touch the screen or it just doesn't appear when I open my laptop. I found a fix once that said to just go into the Device Manager and either update or rollback the driver and that worked the first time....but doesn't seem to be the answer as it continues to happen. Luckily I have the touchscreen or I'd be really annoyed but its tough to do work with just the touchscreen. Can anyone help me keep the cursor/clickpad working?

When I update/roll back the driver I go to:
Device Manager > System Devices > Synaptics SMBus > Properties > Driver

Let me know any other info you need!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 5336 Mb
Graphics Card: AMD Radeon HD 8610G, 768 Mb
Hard Drives: C: Total - 685251 MB, Free - 551153 MB; D: Total - 29012 MB, Free - 2868 MB;
Motherboard: Hewlett-Packard, 1995
Antivirus: Norton Internet Security, Updated and Enabled
 

A:Clickpad on HP Envy Touchsmart disappearing

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Answer Match 60.9%

I have a HP Envy Touchsmart 17 notebook product number E1P14AV model 17t-j100.I'm trying to restore to factory using USB but keep getting restore incomplete. I have tried every method from HP recovery method and all three give the same response. It goes through everything and reloads software but then gives that response. If i click try again it tells me to insert recovery media.











Solved!
View Solution.

A:HP envy touchsmart 17 recovery incomplete

Try changing the date in BIOS to 1/01/2012. Save & Exit. Boot from Recovery and let it run through the process- but on the first reboot it initiates enter BIOS to ensure date is still modified. If so let Recovery resume-if not change it again then resume.

10 more replies
Answer Match 60.9%

My Envy 23 TouchSmart All-in-One PC asked to update the firmware the other day, so I said yes.  It seemed like the update never fully downloaded or completed.  Now, when I try to turn on the computer, it comes up with the following error " Your PC ran into a problem and needs to restart."  It then goes into a HP logo screen and says " Preparing Automatic Repair", then "Diagnosing your PC", then Blue screen with "Automatic Repair" header "Your PC did not start correctly.  Press "restart" to restart your PC, which can sometimes fix the problem.  You can also press "Advanced options" to try other options to repair your PC." I had a restore USB drive made when I bought the computer 3 years ago, but it doesn't seem to help. Any help would be greatly appreciated!!!

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Answer Match 60.9%

Hello!I bought my computer about 11 months ago for college and the past month it has been having some weird cracking noises when opening/closing the lid. A friend of mine told me to watch out since he had the same computer and it had broken off. I noticed today that theroght hinge is actually starting to come out and the base of the computer is also getting loose. This is very strange since I barely move my computer from the desk since it is so big, plus I have a smaller one that I use to take to classes so I don't mess with this one for stuff that is unnecessary. I wanted to know how this can be repaired.Thank you!

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Answer Match 60.9%

Hi! So, I am trying to replace my Envy 17's 1TB magnetic hard drive with a 500GB Samsung 850 Evo Sata form factor SSD. I followed the Maintenance and Replacement guide at http://h10032.www1.hp.com/ctg/Manual/c04091762 , but when it came time to actually extract the hard drive from my computer, I could not figure out how to do it. I took a few pictures of what it looks like inside my computer, and they are in here: https://goo.gl/photos/RLmPNcYfzq5Lf5Ah6 . As you can see, there's a blue rubbery case around my hard drive, but pulling on it from either side doesn't seem to budge the hard drive, and I didn't want to apply maximum force in case the bay broke. The manual says to start with unplugging the cable from the hard drive, but I can't seem to unplug it do to the lack of space. Any help would be much appreciated. Sincerely,MajorGeneralRelativity P.S. If you need more info, please let me know

A:How to replace HDD on Touchsmart Envy 17-j153cl

See the following Media library selection for informatio on removing and replacing parts on your notebook. Choose Primary hard drive on the left and watch the video. The video shows that pulling the tab in the middle of the blue rubbery case will remove the hard drive. http://h20574.www2.hp.com/results.htm?SID=5354973&MEID=D65F8896-4BC7-42C6-9407-849566150917

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Answer Match 60.9%

Hello,  I purchased an HP Envy Touchsmart 15 a little over a year ago. The hinge seems to have come unglued fromt the inside. I read that the HP Envy is prone to this, since the hinge is glued in production as opposed to being fastened with a screw. I'm a graduate student, and I'm unable to use my HP for schoolwork due to the faulty hinge. The computer has been handled carefully, and it's never been dropped. This is my first HP. It was great when it was working; however, a laptop that costs nearly a grand and works only for 1 year due to the construction is extremelhy dissapointing.  I'm wondering if anyone else has had this problem and how it was handled by HP. I purchased it through costco, so I should have an extended 2 year warranty on the device.  Thanks in advance,  Alexandria

A:HP Envy Touchsmart 15 Broken Hinge

@AlexandriaP ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

9 more replies
Answer Match 60.9%

(I coulnd't find any category that best matched my question - I think this is the closest) Hi,  Does any of you know where I could buy an HP Envy TouchSmart 17 Notebook from around 2014 (NOT the new models with the 6th gen core i7)?  I saw that I could get one with an Nvidia GeForce 750M, 4 GB of graphcis DDR3, an i7-4900MQ (quad-core, 2.8 GHz turbo to 3.8 GHz),16 GB of RAM, and dual hard drives.   The Maintenence and Service Guide for the system I'm looking for (as well as other configurations of it) is here: http://h10032.www1.hp.com/ctg/Manual/c04091762. I did find one on eBay, however it did not have the exact configuration I want; you can see that listing here: http://www.ebay.com/itm/RB-HP-ENVY-TOUCHSMART-17-J141NR-I7-4700MQ-2-4G-wbr-Hz-16GB-1TB-1-wbr-7-3-034... So, do you guys know of any place I can buy the notebook I'm looking for?  I didn't see the exact one on eBay or Amazon. Thanks very much to all who reply.

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Answer Match 60.9%

 Does anyone know what this part is?  I'd really like to know its part number because I'm trying to order a replacement.  It has the power button on one side, and on the internal side it has screw-ins for the fan and one of the speakers.  It is a black plastic part that runs along the side that the fan blows out and flattens out on both sides.  It was glued to the metal case.  Any help would be greatly appreciated, thanks in advance!

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Answer Match 60.9%

Looking for a digital pen / stylus which will work with an HP ENVY TouchSmart 15-j067cl Notebook PC.  

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Answer Match 60.9%

What ac adapter does the hp envy 17-j140us use??And is there a store i can buy it at instead of having to buy it online?thx for any help i can get

A:envy touchsmart 17-j140us ac adapter

You will find all compatible parts here:http://partsurfer.hp.com/search.aspx

1 more replies
Answer Match 60.9%

Please help I need an administrator password for my hp envy 15 touchsmart, I did not setup a password for it. I did a system recovery and now I need a administrator password

A:hp envy 15 touchsmart administrator password?

Please enter incorrect password 3 times and reply to this post with three error code/numberRegardsKNRKI work on behalf of HP

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Hi  I accidentally delete the recovery (in drive D), can i know what drivers should i download in order to restore my laptop to factory settings? I have seen plenty of drivers available in the Driver of HP Envy TouchSmart 14-k029tx Sleekbook, do i have to download all of that? Thanks  

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My bios has an administrator password that I don't know I got after making 3 failed attempts a message saying system disabled and a code 51249152. Please help if anyone knows how to.

A:I have a hp envy touchsmart with a admiadministrator passwor...

@Mdg2? Enter 44121194 Regards, DP-K

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Hello,I purchased an HP Envy Laptop my first year of College, and it has served me well to a point.But recently, I noticed that there was some separation happening in the body of the laptop, just next to the right hinge area. The "metal" and plastic pieces of the casing were pulling apart from each other. This began to cause problems with my disk drive as well, I believe. It became more concerning when it began happening on the right side as well, and likely caused problems with the fan.At this point, the left side of the casing, right by the vent snaps out and back into place whenever I open my laptop. As this is a problem that could be getting worse virtually every time I use the computer, it makes it stressful to enjoy my HP device. If this continues, more problems will undoubtedly arise.I need a solution to this, lest my HP experience be ruined.Thank you for your time. I do appreciate and respect it.

A:Problems with HP Envy Touchsmart 17 Casing

@Nvella

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Bought Envy in December 2014.  At about 19 months I noticed the hinge was not working right and I found a small screw which fell out.  The hinge has gotten worse over the last month or so even though I  have been careful with it. I am the only user.  I saw many other posts about hinge problems on the envy.  Is Hp doing anything about this problem?  I believe its only a one year warrenty.  Am I SOL because of this?

A:Hinge problem with HP Envy Touchsmart

@mas1064

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi there, The Wifi on this laptop keeps either dropping connection, or changing to a "limited" network. Sometimes it works fine, but more often than not it drops out. All other wifi enabled devices in my house work fine, so I know it's not the internet. I've also tested on two other networks where the same dropping out occurs. I have no idea where to begin with this really so would be grateful for any help!  Windows 8 64 BitIntel Centrino Wireless-N 2230 (up to date) Thanks











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A:Wifi problems on HP Envy TouchSmart 15

xshellx159 wrote:Hi there, The Wifi on this laptop keeps either dropping connection, or changing to a "limited" network. Sometimes it works fine, but more often than not it drops out. All other wifi enabled devices in my house work fine, so I know it's not the internet. I've also tested on two other networks where the same dropping out occurs. I have no idea where to begin with this really so would be grateful for any help!  Windows 8 64 BitIntel Centrino Wireless-N 2230 (up to date) ThanksHi,Welcome to the club!! There are plenty of users with the same problem. I suggest to download the latest drivers:https://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=3507&DwnldID=23258&lang=eng&iid=dc_rssIf this won't help upgrade the card to Intel 7260:http://ark.intel.com/products/75439/intel-dual-band-wireless-ac-7260Users confirmed that this chip works on Envy TS 15 models.

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HiLooking for the BIN & SIG files to be able to reflash BIOS using UEFI to F.25 as it seems to have been corrupted when upgrading to windows 10.  Can anyone poing me to where they can be downloaded from please? regardsReg

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Laptop won't power on but the LED light @ the plug in lights up(white/orange). I've tried a hard reset... battery in or out no power nor does the fan come on.

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Last year while my daughter was at school she started reporting to me that her HP Envy Touchsmart 15" laptop's case was pulling apart at the corners.  Then she started reporting hearing rattling noises inside the case, then the fan stopped working.   I called HP support, and was told by one person the laptop was under warranty, but that wouldn't be covered because of normal wear and tear.  I called back later and then was told the laptop was not under warranty.  I called back several times, and got a variety of answers all of which added up to between $300 and $500 for repairs on a laptop that I spent $700 on! When she came home for a break from school, I took apart the laptop and removed the debries from the fan (I had purchased a replacement fan which I didn't need) and the laptop stopped overheating.  Next I tackled the hinge problem which by this time had progressed to be both hinges.  The weak plastic connections on the bottom were in bad shape, cracked and peices missing.  So (being the brain surgeon I am ) I decided to use epoxy to more firmly affix the hinges to the case.  That fix has now failed. I have seen and posted on other threads that this type of failure is (despite what HP support says) fairly common in the whole line of HP consumer grade laptops!  Before this, I had mainly used HP business grade laptops and had thought that the quality there would also be in the consumer grade laptops.  My... Read more

A:HP Envy Touchsmart 15 Hinge Problems

@wjs123

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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HP ENVY 23-d290 TouchSmartHP ENVY 23-d290 TouchSmart PROCESSOR or MOTHERBOARD FAILED, per my local professional computer repair place after running all diagnostics and troubleshooters. They agree the computer has been well cared for and should not have failed after only two years of use. What recourse does HP offer to resolve this problem? PS: I have been a happy HP user for 30 years and I hope HP will stand behind their product.   

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Hello HP Buddies, I have an HP Envy Touchsmart laptop model M7-J178CA  / Product: E8A17UA#ABL and it works fine in stock form. I installed a brand new Samsung 840 EVO 1TB SSD using the correct adapter kit Part number: 720237-001 Part description: HDD Hardware Kit http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=542 and I have the following concerns: 1) Windows disk management does not recognize the SSD, nor does the latest version of Samsung Magician.  I think I need to enable ACHI mode (or the equivalent) but I am not sure how to do this as there does not seem to be anything in the BIOS to allow this. 2) I ordered a USB to SATA adapter (not here yet!) Can't I enable the SSD from the HDD Hardware Kit SATA cable / connector? I know there can be problems enabling an SSD via an external HD USB case, so I did not try that. 3) I want to clone the Samsung 840 EVO 1TB SSD to the original HP 1TB hybrid drive, is it true you can't clone the Windows drive while in use? 4) I have a bunch of other PC's (some with Acronis True Image) and some external HD USB cases.  Can I clone the Samsung 840 EVO 1TB SSD to the original HP 1TB hybrid drive, by putting the SSD in one external HD USB case and the original HP 1TB hybrid drive in another external HD USB case and use Acronis True Image? 5) I thought Samsung Magician can clone boot drives similarly to Acronis True Image, no? 6) Does my HP Envy Touchsmart lapto... Read more

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I have a HP ENVY notebook of model TouchSmart 15-j127tx.Using the laptop causes eye fatigue after 15 minutes itself.The White color background is the main cause and I experience eye fatigue  even after trying many combinations of  brightness and contrast. I have adjusted the gamma settings to different levels and even used the Display Colour Calibration within Win 10 to improve the display,but the result is same. At first, I thought only I have this problem, but over the time, people whoever uses my notebook complain the same. I use a different  brand laptop for work, which does not have a touch display. I work on that laptop for more than 10 hours a day but don't feel eye fatigue. But when I use this HP laptop, always, I feel the strain on my eyes. Can anyone help on this. Thanks.

A:Eye strain when using HP ENVY TouchSmart 15-j127tx

Hi @Elayamathy?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY TouchSmart 15-j127tx Notebook and Eye strain when using the Notebook. I suggest checking your Power plan options. If they are not on balanced. You will see a restore the default settings for this plan. I suggest you select this. You could also try this: In the Device Manager, click the arrow next to Display Adaptors to expand that categoryRight-click on Graphics and select Update Driver Software if more than 1 Graphics adapter do 1 at a time.Choose the option to Search Automatically for Updated Driver Software.The Notebook should find and automatically install the updated driverAfter the installation is complete, restart your Notebook.Please let me know how this goes.Thanks.

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Hello,  This is my first time on this site and I have been having some trouble with my computer.FIrst of all, my computer is the HP Envy 23 Touchsmart PC and its roughly around 3-4 years old. For all this time, it has been working fine without any problems, but one day I was playing a game on my computer and it randomly shut down. At first, I thought I accidentally kicked a cord, so I made sure every cord was in their sockets tightly. Thinking it was a loose cord that caused it to shut down, I tried to turn it on again. Unfortunately, there was no luck.   In furthur investigation on my computer, I noticed my power cord was making a small beeping/chirping noise every 2-3 seconds with its green light flashing on and off in sync with the green light. What I found interesting was when I unplugged the power cord from the computer, the green light would actually stay solid without it blinking or making any noise. When i replug it back in, it continues to blink and make the small beeping noise again. As a computer amateur, I am afraid to open my computer up and try to fix the problem myself. And I was also hoping for some solutions here on this site before bringing it into a store to get it fixed.  I also updated my computer to Windows 10 if any of that matters. Thank you for your time!

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Hi,  I have an HP Envy 23-d010ea, which doesn't boot - at all. It switches on when pushing the power button, and doesn't react to any input, then restarts after about 60 seconds or so. I've read many posts addressing this issue, and tried all the proposed solutions. In particular I've tried- different keyboards, it's own, and others connected through USB - all USB slots. (btw not one LED switches nor flashes on the keyboard!)- hard reset (15 seconds power button while having disconnected everything).- switching it on with Windows button+B pushed down, in order to restore a previous BIOS, in case it's corrupted. Everything has failed. Can I mention that Windows 10 was recently installed (upgrade) on this machine, and I was merely doing a restart, aiming at reinstalling Windows 7 on it from scratch.  Please Help!Appreciate all the input.Many Thanks!

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Hi, I connected HP ENVY TouchSmart 17" with HP ENVY 34c Monitor over HDMIand resolution on Monitor is 3440x1440 @30HZ is it posible to get it at 60HZ somehow? I tried to connest with HDMI > DP cable but then there is no signal My Laptop has onli HDMI output thanksA

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