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EliteBook Folio 1040 G1 - Mouse Pad not working in Windows 7...

Q: EliteBook Folio 1040 G1 - Mouse Pad not working in Windows 7...

Hello Everyone, We have a Folio 1040 G1 running Windows 7 (64-Bit) and the mouse pad has stopped working in windows. If I boot into the BIOS then the mouse pad works there. So I've uninstalled and re-installed the Synaptics software/drivers (sp75235.exe) and still no luck. Does the synaptics rely on other Windows 7 components that I may have to repair/reinstall? Thanks in advance.

A: EliteBook Folio 1040 G1 - Mouse Pad not working in Windows 7...

Although if could be a h/w issue, you mention the touchpad works within the BIOS to point around the menus. I would encourage you to run HP SDM (www.hp.com/go/sdm) and update all hardware drivers and BIOS (BIOS needs to be done by itself). That should help with your issue. Do not install any other software suggested by SDM unless you know you use that particular tool

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Answer Match 94.5%

My mousepad on my HP Elitebook Folio 1040 has stopped working. An external mouse works fine. System indicates that my mouse drives are working fine. Suggestions?

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Hi Just bough this laptop plus a Samsung v-nand ssd 950 Pro M.2 (nvm express) 512GB to put in it. But the laptop does not seem to see the new SSD. Is there anything I need to change in the bios to make it visable or is it not compatible?  I was advised that it was as these laptops are very flexible.

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Answer Match 83.4%

Is it possible to upgrade the RAM and the SSD in HP EliteBook Folio 1040 G1 (G7U14AV)?If yes, could you please advise on compatible RAM and SSD modules that may be used for that purpose.Thank you very much in advance for your time and attention!

A:HP EliteBook Folio 1040 G1 - RAM and SSD upgrade

Hi Detelin Elitebook Folio 1040 G1 ships with 4 GB soldered down memory and one memory slotmemory can be upgraded to 8 GBBelow is the memory specDR3L SDRAM (1600 MHz, 1.3v) Below SSD  drives are supported Solid State DriveSATA 6 Gb/s 128 GB* Solid StateSATA 6 Gb/s 180 GB* Solid StateSATA 6 Gb/s 180 GB* SED Solid StateSATA 6 Gb/s 256 GB* Solid StateSATA 6 Gb/s 256 GB* SED Solid State RegardsHappy2help




I am HP Employee

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Answer Match 82.5%

I am looking for a device to be able to connect my Elitebook with two monitors 1) external HP monitor (ProDisplay P221) and 2) HP Compaq LA2405x. I notice the Elitebook does not have a port for connecting external ethernet cable as well. What would be my best option to 1) connect with two monitors 2) LAN and 3) keyboard, mouse, usb sticks etc?I found the HP dock  connector suitable but appears very basic (connects only vga and ethernet). Docking stations such as this and this appear to do the job but I could not find Folio 1040 G3 in the list of compatiable products. Would you be able to point me to the correct product that is compatiable with Folio 1040 G3? Thanks in advance.

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Answer Match 82.5%

Is it possible to install an IPS 1920x1080 display into HP EliteBook Folio 1040 G1 (G7U14AV)? If yes, could you please advise on compatible screens that may be used for that purpose?   Thank you!

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Answer Match 82.5%

Help, I restored to factory default and windows is now gone.  How to i get it to reload windows using a usb?  i cant figure it out.  

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Answer Match 82.5%

hi,i have folio 1040 G2 ( f6r39av ) and i want to know do i have nfc & sim card in my model or its dummy slot  best regards.

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Answer Match 81.6%

Hi! I recently bought a new laptop, i'm very happy with it and it works fine! Although, now i need to access the BIOS Password, something that the previously owner dont recall setting ( A School ) Does anyone know any way to reset/recover the BIOS password to this model, without buying a new motherboard/BIOS Chip or ''Contact HP Support, because they probably need a proof that it's not stolen?I didnt get any receipt from the School that they've bought it, Anyone got any ideas?

A:HP EliteBook Folio 1040 G1 BIOS PASSWORD FORGOTTEN

Hello @OskarB98? Welcome to the HP Support forum. I am afraid that there is no other options other than HP Support for business. Most business class notebooks (including yours Elitebook and Probook) have better security. You will have to contact HP Support for assistance on removing the password. Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html>> http://www8.hp.com/us/en/contact-hp/business-support.html HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. I am sure they do not need any kind of proof - just be somewhat pushy. In order to generate this BIN file they will need your serial number, product number, UUID, etc... found in the startup menu (F1) .  Hope this helps. Let me know if you face any issues.

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Answer Match 81.6%

Hello!Function keys fn+F4 (display scrren 1 or 2/ both screens...)/F5/F6 (light) doesn't work. However fn+F1/F3/F8/F9 (sleep and sound) work.Rewrited Chipset and Input devices drivers. Doesn't work anyway. Please help.

A:Function Keys Fn+F4/F5/F6 EliteBook Folio 1040 G3 doesn't wo...

Fixed

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Answer Match 78.9%

Hi,

I have a 2 month old HP EliteBook Folio 9470m laptop. The mouse pad used to work, but it no longer does. I went into Control Panel, Mouse, and Device Settings and everything is enabled correctly. Any help is greatly appreciated.

Thanks

A:Mouse pad on HP EliteBook Folio 9470 not working

I apologize, I meant Touch Pad, not Mouse Pad

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Answer Match 85.68%

Through a long course of events, I found out my computer didn't have a trackpad driver installed and the trackpad was running on another mouse driver. After finding the driver and installing it (Alps Touch Pad Driver - 8.2206.1717.152) (Firmware version: 183.36) I am now trying to disable my hard right click. I like being able to use a two finger tap to right click, but when pushing down anywhere on the track pad, I would like that to only be a left click. I have searched through all the settings and cannot find a way to do this. Any advice/help?

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Answer Match 84.84%

 I am looking into options to upgrade a Folio 1040 G1.   I know it now contains an M2 Sata SSD which i would like to upgrade to one of the newer  M2 NVME SSD drives since these are much faster than the drive i have now.  However, i cant find if the 1040G1 support the use of the NVME drive ???   

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Answer Match 84%

We have several older DLP projectors that will not work with the Elitebook Folio 1040 G3.  The projector does not sense that it is connected to the Folio 1040 G3 and it continually searches for a connected PC.  The 1040 G3 uses a dock connector with Ethernet and VGA adapters on it.  The most current Intel grapics driver is loaded as well as all other drivers available through the HP Softpaq Download Manager.  The DLP projectors support resoloutions of 1024x768 and 1280x1024.  We have confirmed they are working with Other HP notebooks such as the 8470p.

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Answer Match 84%

We recently bought a couple new HP Folio 1040 G2's and we're having very random (multiple weeks can pass without one) BSOD's on all these computers. Memory was extensively tested, BIOS updated, graphics card and other drivers are also slowly being updated. The same Win 8.1 image is used on other machines and there are no issues there. These machines are malware free and have the same set of applications (AV included) as our other notebooks.
 
I even tried with http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983, for a day or two but I have yet to catch a BSOD when it's running.
 
Here's the error received (it's not always svchost.exe):

Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Kernel Bitmap Dump File: Only kernel address space is available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
Machine Name:
Kernel base = 0xffff... Read more

A:Stop Error on a few new HP Folio 1040 G2's

I see fltmgr.sys and ntfs.sys + "pfn" (Page Frame Number - page file) in the stack text, which may indicate some type of issue with the hard drive.
 
However, you are telling us that BSODs are occurring on multiple systems, so HDD problems seem unlikely since multiple systems are involved.
 
If 3rd party software related, Driver Verifier may help.  Run it and see if any 3rd party drivers are flagged -
 
http://www.sysnative.com/forums/bsod-crashes-kernel-debugging/29-driver-verifier-bsod-related-windows-10-8-1-8-7-vista.html#post87
 
Regards. . .
 
jcgriff2

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Answer Match 84%

My HP FOLIO 1040 G1 doesn't start up.When I press power button : just power,wifi and Physical Sound Mute Button flashing in continue.Need your support please.

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Answer Match 83.16%

Hello, I got problem with my Drive Encryption software. I am using latest version of Client Security & latest HP Drive Encryption with pre-boot authorisation. Evertyhing works normally drive is encrypted & authorisation is valid on start up. Problem is that HP Drive Encryption is not visible at all in HP Client Security in the panel, so not possible to switch it off. So in fact I cannot perform any upgrade to newest Windows, as before ugrade Drive Encryption should be switched off- I have no access to do it. Also if I want to unistall HP DE from Control Panel, installator is asking to switch firstly encryption off, but it is not doable.. Running HP DE or HP Client Security installation in repair mode doesn't solve problem. Any hint? Can I somehow access HP Drive Encryption panel directly? I am not finding any execulatable in its directory...

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Answer Match 83.16%

hellothe bios of my folio 1040 g1 is corrupted and the system can't bootso i want a full bios image for reprogming  the bios shipthank you

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Answer Match 82.32%

For no apparent reason, my new Folio 1040 G will not boot after I login to the WinMagic security screen.  I can access the BIOS panels and have run the long diagnostics. No errors are reported. After I enter the password or finger scan, I get a black screen with only a blinking cursor in the upper left, then nothing happens. At that point. the machine does respond to cntrl-alt-del by restarting the boot cycle. I did not create a spare key and I not want to loose the data on this drive. HP support says the only thing they can do is tell me how to wipe the drive and re-install Windows. I'm guessing this SDD has a corrupted boot record but the data on the rest of the drive is okay.  My questions are: 1) Is there any way to boot the system off the recovery partition and recover the data? 2) If I remove the drive and put it into a caddy, how could I use the password to access the data on it? 3) Is there any other work around to boot off of this SDD or make it readable by another computer? Thanks in advance ... 

A:Black screen with only a blinking cursor folio 1040 G

Hi,You could unscrew the m2 SSD 2280 and put in this - http://www.amazon.com/MyDigitalSSD-Bullet-SuperSpeed-Adapter-Enclosure/dp/B00LPH4OJK , connect it to another laptop via USB port and copy whole data using Windows Explorer. No password is needed.Manual: http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/manualsResults/?sp4ts.oid=540538...Then you can screw it back, power on, immediately tap f11 and use Recovery environment to factory reset the laptop.http://support.hp.com/us-en/document/c01867418If recovery partition is also corrupted, use Recovery Media (DVD/USB) to factory reset.RegardsVisruth

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Answer Match 81.48%

Hey there I was just about to install a Folio 1040 with our SW distribution tool. As it was booting already, I pushed the Power button for 10 seconds to shut it down.Now, the small Power LED next to the power plug is blinking white and amber constantly and I cannot turn the Folio on again. I tried pushing the power button shortly, for longer (10-15 seconds), tried pushing the space bar... Any magic key combination, so I can make it work again?

A:Folio 1040 Power LED blinking white-amber cannot turn on any...

Hi had exactly the same issue. The computer came back to life after plugging in the power suply and pressing the power button + Esc. This solution was found by trial and error. I could not find anything in the HP Folio 1040 documentation. Cheers,Carlos

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Answer Match 79.8%

My Elitebook Folio 1040 G2 is failing to start up.  Currently the AC adaptor is plugged in but the Power Button and Caps Lock leds are flashing white and the Battery LED is flashing orange. The battery is totally drained and the laptop will not start. Immediately prior to this problem I was running a scan on the laptop which was taking several hours and I noticed that the battery was not charging even though the AC adaptor was plugged in.  The battery level was 4% for a couple of hours and then the laptop turned off (I assume because the battery was drained). Based upon previous instances of this problem reported  on the forum I have tried the following removing the  AC supply and holding the power button and mute button for> 30secs removing the  AC supply and holding the power button and esc button for> 30secs removing the  AC supply and holding the power button and wireless button for> 30secs removing the AC supply and disconnecting the internal battery and holding  power button and mutebutton for> 3osecsremoving the two screws from the middle back of the computer base and then hard restarting In each case the flashing lights and failure to start remain.  I  am assuming the ac adaptor is alright as the flashing lights only occur when this is plugged into the laptop. Doesanybody have any ideas as to how this can be resolved? Regards          Rap... Read more

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Answer Match 77.7%

Can someone please advise on turning the NFC on and using it? I checked the BIOS, it is checked, but have no idea how to turn it on and start using it.

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Answer Match 76.86%

Hello, I purchased an EliteBook 1040 G3 with 8 GB RAM and I was informed by the reseller that the memory could be expanded to 16 GB. However, I haven't found any info on how this is done? Or even any other info that it can be done apart from what is stated on the resellers site. Can anyone help me? Regards,Erik

A:Expanded RAM for Elitebook 1040 G3

Hi, This option is for pre-built, not upgradable as mentioned on page 1 of the following manual:         http://h10032.www1.hp.com/ctg/Manual/c04950804.pdf Regards.

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Answer Match 76.86%

hi i just got my elitebook yesterday, but the battery performance is not perform as said,just  normal use like surfing using wifi for 3 hours and 20 minute. no heavy use. because the quickspec datasheet said taht elitebook will last to 11 hours in normal use but i got less that than notebook screen is FHDelitebook 1040 G3,normal use from yesterday thank you for your help

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Answer Match 76.02%

Hello.  I am having an issue with my USB Type C port on my EliteBook 1040 G3.  Can the USB C port on this laptop be used to pass video?  I have looked through the documentation on line, but it makes no reference to the the USB C being able to act like a display port. I purchased a travel monitor (ASUS) that uses USB C, but when I plug in the monitor in the USB C port all I get is Windows does not recognise this device".  I have update all my HP drivers, and all appears to be in order. So my question is, can this laptop use the USB C port for video, and if so how does one enable this. Thank You!

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Answer Match 76.02%

Hi, I've recently reinstalled Windows 7 on a 1040 G3 laptop; but having issues with the audio driver.Driver isn't installed and I've tried installing from Softpaq, Support Assistant and also the HP website but can't get the Conexant driver to work. Also device manager shows an unknown Multimedia Audio Controller. But the Conexant drivers doesn't resolve this unknown driver. Lastly the laptop has Bang & Olufsen Audio, but the only option showing on the HP website is the Conexant audio driver. Any help would be greatly appreciated. Thanks.

A:Audio driver for Elitebook 1040 G3

Abus. Could you post the Hardware ID??? REO

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Answer Match 75.18%

Hi All, We have recently purchase a couple of HP EliteBook 1040 G3 - 14" laptops.The resolution of these out of the box is 2560 x1440 which looks great. However, when we start any application such as Word, Excel, Symantec Anti-Virus.  When the applications open they are so small you can barely see what you are looking at.  Is there a method of increasing the size of these applications without changing your laptop resolution so that you end up with large black borders down each side or absolutely massive icons? We have tried driver updates but still the same issue. Surely there is a fix for this? Thanks  

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Answer Match 74.34%

Hi I got a brand new Elitebook Folio 1020 G1 - I would like to use the TPM 2.0 that it is advertised with. According to the specification it has an Intel Firmware TPM 2.0. But I don't seem to be able to enable it. The BIOS only gives me an option to enable/disable a TPM, but it seems to only be the hardware Infineon TPM 1.2. Can anyone let me know how I can enable the TPM 2.0 on the Elitebook?

A:TPM 2.0 on Elitebook Folio 1020 G1

Firmware TPM is version 2.0. Hardware TPM is v1.2, which is a subset of the TPM 2.0 specification version v0.89as implemented by Intel Platform Trust Technology (PTT).For more information on HP security solutions refer to: http://www.hp.com/go/clientsecurity.




-------------------------------I'm a Chinese with poor english-------------------------------548851818

3 more replies
Answer Match 74.34%

hello Support. I wanted to buy an PCIE SSD for my laptop .i removed the back cover and i checked i have an M.2 key MDoes my model have  an M.2 SSD that  support SATA or PCIe?

A:M.2 SSD Elitebook Folio 9480m! Help please!!!

Hi, M.2 key M has interfaces PCIe ×4, SATA and SMBus which supports SATA or PCIe. Regards.

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Answer Match 74.34%

Hi I have a brand new 1040 G3 EliteBook and I really would like to lock the Fn-Key so that I do not have to press two keys each time I want to adjust screen brightness or volume. In the BIOS there is no entry for "action keys" - only to switch "ctrl" and "FN" keyThe combo "FN+left alt + left shift + CAPS" does also not work  So I did contact HP Support via the HP homepage and after some time I did get the answer that this option just is not available on my Elitebook.  I am really, I mean really, suprised and astonishedby this. This is a common feature on every Notebook (I can't remember coming across one that did not support this in the last years) and the direct competitors to the Elitebook line (Lenovo Thinkpads, Dell Latitude and Toshiba businees line) all do have this feature. So I really wonder what has come upon HP engeneers to just ignore that feature for the Elitebook lineup   !? - would be like BMW would say: "sorry automatic headlights just isn't available on the 7 series" - what !?  So please HP think about this EDIT: What I also do not understand is the inconsistency within one company, some HP notebooks ahve that feature, others just don't !? So I would like to aks HP: Is it bug that its missing in the 1040 BIOS? thx for reading  

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Answer Match 74.34%

I have just bought a HP Probook 430 G3 and I have the same problem. I usually need the number keyboard so I bought the notebook taking into account that just pressing the FN key and any the letter "j" for example, I would get the number "1".
 
I have looked in the BIOS and there is no option to FN key except "Swap between Fn an Ctrl". I think that something is going wrong. Why I say this? If I do not activate the Bloq Num (F12) this are the actions and there results:
 
Fn + "-" = "+".
Fn + "ń" = "-".
Fn + "p" = "*"
Fn + "Zero" = "/"
 
But...
 
Fn + "." = nothing
Fn + "m" = nothing
Fn + "j" = nothing
Fn + "k" = nothing
Fn + "o" = the cursor moves to the right.
 
I think that something in the configuration is working bad.
 
Please help!
 
 

A:Elitebook 1040 G3 - FN Key "lock" / "invert" option not avai...

Hi Nacholo Yeah you are correct.With "num-lock" set to "on" all secondary functions of the num-keyboard work as printed on the keys, but i.e. if I just preess "FN + m" nothing happens but it should present me with a "0". So that seems to be a bug. However I would still like to get a "FN-Lock" functionality as all compertitors have that and I am just used to it - it saves so much time and effort espescially if you work one-handed quite often.I also cannot find a valid reason not to include such a common feature !?  

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Answer Match 73.5%

Hi, We have the Elitebook 1040 G3 and UltraSlim Dock using Windows 7. I am using 2 HP Compaq LA2205wg monitors that one monitor is connected to VGA and the other Monitor is connected to DVI that is connected to a StarTech display port. Display Adapters: Intel(R) HD Graphics 520.The firmware of the Docking station: 2.30 which is most current firmware. After imaging the laptop and we dock the laptop on UltaSlim Docking station you only get the one monitor which is the monitor that is connected by VGA. The DVI/Display port acts like it is not connected to a monitor or anything. When you go to Control Panel > Display > Change Display setting > you see that the laptop is set to mirror what the 1st Monitor has, then on the second monitor if you look at "Multiple displays" you see that it says "Disconnect the display".  When I change it to  "Extend desktop to this display" Then hit Apply and yes, I get all 2 Monitors working which is good, I can restart/shutdown the laptop and I will get 2 monitors. This is not something we want to do every time I dock my laptop. The next problem that relates to the problem above is when we undock the laptop and it falls asleep for 20 minutes or more we come back to the first problem which is when we dock the laptop to turn it on the lid open or close it still only displays one monitor which is the VGA. We have tried numerous number of things and everything that we have tried doesnt seem to be working so i... Read more

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Answer Match 73.5%

How do you get WiDi working on this thing. I have 2 identical 9480m on my desk.   One still has factory load (Windows 7  Pro x64) on it and the WiDi works flawlessley. One has my base Windows 7 Enterprise x64 image on it.  Initially using the HP Driver Pack (v1.02A), I have upgrade both the Wireless to lateset Intel Wireless (v17.10) and and Video to the current HP Intel Driver for the model (10.18.10.3958 A) I run the WiDi installation software (4.2.29.0) and it continually tells me the hardware is not supported.  WHAT ELSE DO I NEED???? 

A:EliteBook Folio 9480m and WiDi

1) Make sure that your wireless is turned on.2) Do a search on your system from Intel Widi.3) Open the software and search for Widi enabled devices.4) Connect..

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Answer Match 73.5%

I just recently purchased a Samsung 500GB SSD and I want to add this drive to my existing storage on my HP EliteBook Folio 9470m. The laptop currently has 256GB of SSD stock on it and I'd like to add an additional 500GB. I see that there is a connection that I'm missing. Anyone have the exact part that would service this connection?  Or try this link if pics don't show up  Pictures of what I'm referring to on my notebook  Thank you all!!  

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Answer Match 73.5%

What's the Max SSD I can upgrade go on HP Elitebook folio 9470m . i7 -3667u, 8gb ram ?

A:Max ssd upgrade for HP Elitebook folio 9470m ?

256Gb is the tested capacity.I would expect it to work with greater capacity though.here are the quickspecs:http://www8.hp.com/h20195/v2/GetPDF.aspx/c04111459.pdf 

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Answer Match 73.5%

I have a HP Dock Connector to Ethernet and VGA Adapter (http://store.hp.com/UKStore/Merch/Product.aspx?id=G7U78AA&opt=&sel=ACC)  that I use to connect my laptop to an external monitor (HP ProDisply P221) and the wired network. I now want to connect a second monitor (another ProDisplay P221) to my laptop. What are my options? I don't want to buy a full docking station. I read somewhere that a VGA splitter cable would not be useful as it simply duplicates the same display as one sees on the first monitor. I have an HDMI port available on my laptop. Can I use this port with an HDMI to VGA cable and connect the HDMI-to-VGA output to the second monitor? Will this give me a continuous (and NOT a duplicate display)?Thank you for your help.

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Answer Match 72.66%

Hi, after updating my HP Elitebook Folio 9470m to Windows 10 Pro 64, I am no longer able to shot down the PC.Every time I am trying to do a shot down, the windows screen turns into black for a few seconds and than reappears.I already did install the BIOS update version F.62 REV: A PASS: 1, as someone on the net said a BIOS update would help.Unfortunately this was not a solution. Thanks for your help

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Answer Match 72.66%

As said in the title I  bought a new EliteBook Folio G1 and it can be chargeed onlyt hrough one port. If I connect power adaptor to one port it cahrges and there's no reaction if I connect it to another port. Is it an expected behaviour or do I need to do something? I have no other usb-c adapters to test if other port is responsive to anything.

A:EliteBook Folio G1 can be chargeed onlythrough one port

Hi, It has only 1 charging port isn't it ? Regards.

1 more replies
Answer Match 72.66%

Hi Team, I need Need SC.BIN file for HP EliteBook Folio 9470m Ultrabook. My Product Number is: D4R81UC#ACJ Kindly help me. Thanks,Abhiram

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Answer Match 72.66%

Hi, Appreciate if you can propose workable WWAN Card module that can operate and have the 4G/LTE functional in Malaysia. I'm using the HP EliteBook Folio 9470m with Windows 10 Professional (64-bit) installed on-board. I hv surf through and the only recommended WWAN Card is HP hs2350 HSPA+ Mobile Broadband Module which limited to 3G coverage. Is HP lt2522 LTE/EV-DO Mobile Broadband Module- U.S. only* (no Win 8 support), workable in Malaysia i.e,  Kuala Lumpur?  Rgds,Firdaus

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Answer Match 72.24%

I have always had trouble getting this laptop to recognize what I plug into the USB ports, but usually could get it pick up what I plug in if I tried the different ports several times. At the moment, I'm trying to get the computer to recognize a GoPro 4 Silver when I plug it in. I can get the device to charge, but the computer doesn't seem to recognize it. I troubleshooted on the GoPro side, and all is in order there. I updated the BIOS last week, and today updated everything that said "USB" in the list of driver updates.  Running out of ideas - please help! Thanks so much!-Ann  

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Answer Match 72.24%

Hello, the EliteBook Folio G1 (2016) allows the choice between MS Precision and GlidePoint. The problem described below occurs on both driver versions. (Please also note that I have configured *all* settings (on all 3 locations where mouse settings can be configured), and I did so in a way that rules out that the problem is a result of misconfiguration. Bios, Windows and Touchpad drivers are up-to-date.) Problem: When I try to move the cursor just a little bit (which is a very frequent action in everyday computer usage in general (e.g. cursor positiong, checkboxes), and with certain applications (imaging) in particular), there is no response until I have moved my finger over the touchoad a few millimeters (!). This is very annoyng -- it is impossible to do precise operations. In particular, no such issues exist on my other notebooks. I guess it's some kind of protection so no movements are done when accidental touching the touchpad. However, unlike the "prevent-movement after typing"- option, there is no user-visible setting that would allow the user to disable this annoyance. I am actually considering sending the computer back. It is ironic because this is anything but "Precision". (All the other features and behavior of the touchpad are quite good, btw).  Request: Please forward this problem to your developlemt/software team so they can check whether this can be changed, and then please provide new drivers/etc. They should check wheth... Read more

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Answer Match 72.24%

Dear community, I recently bought a brand new HP EliteBook Folio 1020 because it's officially given as supported by Ubuntu OS. So after installing this system, I discovered that the Alps Forcepad is not fully supported by Linux. Basically, the mouse and click is working, but MultiTouch features are not working at all. I mean that my old EliteBook 8460p supported the two finger scrolling perfectly with the Synqptics drivers, but unfortunately, this is not the case for this new computer. After some research, the problem comes from the psmouse module, the touchpad is detected as a generic PS2 mouse. some Google research give me some third party project to give better support for Alps device like https://github.com/he1per/psmouse-dkms-alpsv7, and while the modules seems to be compiled corrected and then finally detected as a Alps device, the multitouch feature still not working. Is there any patch for psmouse that can be provided in order to support the muti touch feature, at last the two fingers scrolling, this is the minimum for having a decent usage of the applications. Thank for your help and best regards Obitwo.

A:MultiTouch issue with Ubuntu and EliteBook Folio 1020

That git project you're trying to build is for an old Linux Kernel (3.13). Firstly it will not build with any recent kernels becuase the source functions/logic have changed too much.In Linux 3.18 support for Forcepad was added in the drivers/input/mouse/synaptics.c file. But this supports the HP 1040 Forcepad. The HP 1020 uses another (perhaps newer) model of Forcepad. I too am desperately looking for a solution..

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I have always had trouble getting this laptop to recognize what I plug into the USB ports, but usually could get it pick up what I plug in if I tried the different ports several times. At the moment, I'm trying to get the computer to recognize a GoPro 4 Silver when I plug it in. I can get the device to charge, but the computer doesn't seem to recognize it. I troubleshooted on the GoPro side, and all is in order there. I updated the BIOS last week, and today updated everything that said "USB" in the list of driver updates.  Running out of ideas - please help! Thanks so much!-Ann  

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Answer Match 72.24%

Gurus, Will someone help me in getting the Bios Administrator Password for my HP EliteBook Folio 9740 with SN: CNU313CK1B Appreciate your help Regards,TR 

A:Bios Administrator Password for HP EliteBook Folio 9470m

Hello Tejas, We would need the screenshot of F1 screen. To generate smc.bin file. best is contact HP chat support or phone support and send the f1 screenshot, they will generate in 10mins and provide it to u.




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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Answer Match 71.4%

Hello, on the German HP website, it's possible to order the new Folio 1020 with Skylake processor.  My question: I'm currently in Germany so I am thinking of ordering it, but I would like to know if HP will provide additional models: Currently, only these models are on offer:- 4k touch with 6y75- FHD antiglare with 6y54 I.e, there is NO 4k antiglare, and there is also NO antiglare with 6y75. I prefer 6y75 with antiglare, and if possible 4k antiglare.  I would like to know if HP plan to release a 4k antiglare version, and also if there will be 6y75 models with antiglare (be it FHD or 4k). Should you not know of any such plans, I would like to ask you to forward to the developers of this model that there surely is a demand for m7 antiglare models, and presumably also a 4k version. Thank you!   

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Answer Match 62.16%

I just updated to Windows 10 (from Windows 8.1) and noticed that the built-in mouse buttons (the ones just below the spacebar) started working really erratically. When held down, they act likethey are been pressed down repeatedly like 10 times per second.  This of course could be a hardware issue, but they have been working OK for 2.5 years now and it would be quite of a coincidense if they would somehow break at the same moment when I install Windows 10. To demonstrate, I attached an image showing continuous lines drawn in MS paint while holding the mouse buttons down. The ones drawn with the built-in mouse keys are dotted, while other lines drawn with an external mouse are solid lines.  See image here: https://dl.dropboxusercontent.com/u/2130481/hpmousebuttonstutter.png  Interesting thing is that this behavior seems to be a bit random. Sometimes I am able to draw a solid line also with the built-in keys. The other built-in keys (just below the touch pad) seem to work ok, as does the touchpad itself. I downloaded and installed the latest driver from hp.com (sp72041.exe, version 19.0.12.0, date 11.6.2015), but it did not fix the issue. This is very annoying and makes it pretty much impossible to use my laptop without an external USB mouse. Maybe the touchpad driver is incompatible with Windows 10? Please let me know if you need any more details about my setup. 

A:HP Elitebook 8570w, built-in mouse key stutter (Windows 10)

Update: I installed Synaptics driver version 19.0.19.1 from their site, the problem was still there. I still get dotted line and using the mouse is impossible.   HP: are you aware of this problem and are you working on this with Synaptics? I can use the mouse buttons OK if I uninstall the synaptics driver, but then I get another annoyance: the base of my thumbs accidentally hit the touchpad causing unintended clicks because without the Synaptics driver I cannot disable the touch pad!

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Answer Match 58.38%

I recently bought an Elitebook G2 which came with Windows 8 installed. I upgraded to Windows 10 and now most of my function key shortcuts have stopped working (the only ones that work are fn+F8/F9 for volume control). I've tried searching around but there doesn't seem to be a dedicated hotkey driver to update.  Any guidance here would be great.











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A:Elitebook 840 Function Key Stopped working (Windows 10)

Hi,        Please use the link provided below to ge the hotkey driver.       link: http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7343205&swItemId=ob_165019_1&swEnvOid=4192 RegardsSATISHP4Click " Thumb's up " icon if the question is answered/resolved.

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Answer Match 57.96%

My elitebook 8460p Webcam which is running on Windows 10 pro 64bit isn't working, I tried installing it through the BIOS but couldn't find it.Please help

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Answer Match 57.96%

My laptop has stopped running windows, i tried windows 8, 10. It just stucks on booting the windows. But linux is booting fine. What can be the problem? What can i do? 

A:My Elitebook 8560p is not loading windows but working fine o...

Test the hard drive in the diagnostics. F2 as you power up. 

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Answer Match 57.54%

HI, I have an EliteBook Folio 9470m running WIN 8.1 Ent 64-bit. I have an issue with the Touchpad not working. I have installed the latest driver (sp66111) from HP Support and as a result only the PointStick and associated buttons work and not the Touchpad. Has anyone experienced this and if so what is the fix please? Incidentally, the Touchpad was working at one stage on this OS and ceased to work afterwards. I have re-stalled the OS from scratch withpout success either. Thanks in advance, Vik

A:Folio 9470m Touchpad Not Working

The touchpad might be turned off.Double tap on left top corner of the touchpad to activate/deactivate the pad.Also goto Control Panel>Mouse>Device Settings> Click on the touchpad/Luxpad>Click settings and check the settings.If this dosnt resolve then reinstall drivers from hp.com or from Recovery Manager.Using Recovery Manager to Restore Software and Drivers:http://support.hp.com/us-en/document/c03430118

5 more replies
Answer Match 57.12%

Hi, I am looking for help. I have a HP Elitebook 8440p that I recently upgraded to windows 10.  I also did a bios update from F50 to F60. All hardware drivers are found and installed. There are no errors in the hardware management window and everything is peachy. Today however, I discovered that my wifi isn't working. The wifi button seems to work, the little light goes from orange to blue and then my blue-tooth is working fine (I connected with my phone in a jiffy).  If I go to my network center and click the adapters, the wifi tile has a red cross and is not connected. When I click to connect, it sends me to the windows 10 network GUI with the wifi button. I tried to turn it on but it will not. It stubbornly refuses to turn on. The adapter in question is a Intel® Centrino® Ultimate-N 6300 AGN, I uninstalled it, en grabbed the latest driver from the Intel support site. But nothing changed. I tried to bridge the network adapter, and I tried to let windows10 do a troubleshooting run, and windows keeps insisting I should "turn on the wifi button" on the laptop, but it's already turned on, and blue, and the blue-tooth works. Since the laptop says all drivers are fine, and the wifi led on the keyboard works as advertised, I am kinda stumped why it refuses to work. Do I need some kind of driver for the wifi button? Any advice is welcome, thanks for your time. Transjuicer.  

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Answer Match 57.12%

Hi,  I have had my Folio for a while now, a few months back the left shift key stopped working. Did not pay attention to it. Now both are not working. They press and release just fine, just that it does not register anything. Is there any thing I can do to fix this. Thanks

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Answer Match 54.6%

My touchpad mouse on my HP Elitebook suddenly stopped working. How do I fix this? I don't know if it is connected, but a little light has come on, top-right on the touch pad.

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Answer Match 53.34%

 Hi,I would like to know if someone has upgraded the h8-1040 to windows 10.What are the encountered problems if any?ReagrdsPatrick 

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I would like to ask why I cannot find Windows Hello in my Folio G1.In the manuel, it stated\s that this Folio G1 has an ir camera.However, I cannot find Windows Hello in the sign in option in the control panel (password and pin is set).Is it the software problem or the hardware of Folio G1 do not support Windows Hello and facal sign in?Many thanks! 

A:Cannot find Windows Hello in Folio G1

Hi, From the following specs, its does not support Windows Hello:      http://store.hp.com/wcsstore/hpusstore/pdf/EliteBook_Folio_G1_Datasheet.pdf Regards.

1 more replies
Answer Match 50.4%

I want to know if I can easily upgrade my laptop to Windows 10. I've searched the forums, and get either no results, or tens or hundreds of thousands of irrelevant topics.

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Answer Match 50.4%

hi all hp elitebook 840 g1 vga port not working from the laptop or from dockstation HP UltraSlim Dock 2013need urgent Help  

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Answer Match 49.56%

I have just made a set of HP Recovery discs for my new HP Folio 13 installed with W7-64 bit. I used Nashua DVD+Rs. Before doing anything further with the computer I thought it would be a good idea to test the discs. I changed the boot order in the BIOS placing the (USB) DVD drive ahead of the SSD. It seemed to be working until, "You are not able to restore this system with the media" appeared. Nothing else, only this line. The notebook is brand new and has only Lightroom 2.7 installed. No changes have been made. I have noticed on the forums a number of people have experienced similar problems, but there don't seem to be any resolutions. Is it possible that the disc type is not supported, even though the software allowed the discs to be made? Is there anybody out there who knows what is happening her?       graham 

A:HP Recovery discs for Windows 7 HP Folio 13-2000.

I don't work for HP, but will forward this post to someone who does. All I can suggest right now is call HP and request a Recovery disc set for your specific model, ask them to waive the fee since yours do not work. 1-800-HPInvent or  You can order recovery media here http://support.hp.com/us-en/document/c00810334 

9 more replies
Answer Match 49.56%

I have a very noisy fan and was advised to update the Bios.After giving all the info etc the only operating system options that came up are Windows 7 and 8. But I haveWindows 10. How can I update Bios on Windows 10 please? 

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Answer Match 49.56%

While I was working couple of days ago, my external monitor suddenly went black. I was using hdmi to displayport converter in order to connect monitor to my laptop. However, even though I have bought a new converter and a new hdmi cable, it is still not working. The interesting part is when I disconnected the cable from my laptop, monitor says "please connect the cable". However, when I connect the cable again, it waits for a while and says "no video output" and when I disconnect, it again says "please connect the cable". So I believe that it is not purely a hardware issue but yet I can get no signal to displayport even if I use linux boot cd, reinstall drivers or reinstall windows.  Any help will be appreciated.  Thanks in advance. P.S. my graphics card is Nvidia quadro k2000m and I am mainly using my computer for CAD and CAE simulations for designing ships. So larger screen is a must for me.  My external screen is 27" full hd philips gioco. 

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Answer Match 49.56%

My mousepad has recently stopped working for my elitebook 840. I recently bought it, but the mosuepad started to freeze and then just stopped working. The only thing working now is the stick in between the keyboard and the alternative clicking buttons on top of the mousepad. I tried rebooting in differenfet ways, but nothing seems to happen. 

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Answer Match 49.56%

Elitebook 850 G2 Win7 The left side VGA port and right side Display port are not working.  I've checked the BIOS and I can't find anything that shows onboard ports being disabled.  Device Manager has no yellow splats.  I've updated as many drivers as I think might have an effect on these 2 ports but no joy. What controlls these 2 ports and how can I get them working? What am I missing?

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Answer Match 49.56%

Hi All, Does anybody know how it would be possible to get the wifi working on HP Elitebook 745 G2 in Ubuntu? I tried it with the bcmwl-kernel-source package and after installing it, the wifi looks to be working, but does not detect any wireless network. Any ideas? Thanks a lot.Roman

A:How to get wifi working on HP Elitebook 745 G2 in Ubuntu

please show me output from commands dmesglspciiwconfig list

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Answer Match 49.56%

Mouse pad working fine this morning now can't find the cursor at all. Tried turning off and on, double tapping etc, but no joy. It actually won't even turn off. The power button slowly lights blue sporadically off and on. Please help me!

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Answer Match 49.56%

I have a brand new HP Elitebook Revolve 810 G3 with Windows 8.1 and for some reason I cannot get the bluetooth working.   Problem: The device does not show up in device list (unless it is named something weird and not bluetooth)The new devices scanner in PC Settings does not show any of my bluetooth devices What I have tried:  I tried reinstalling the bluetooth drivers.  The install succeeds but it changes nothng after.  If I turn on/off the wifi using function F12, that seems to only impact wifi I uninstalled the wireless networking device and let windows reinstall it and no change I went in the BIOS looking for an embedded bluetooth setting as per HP support and there is nothing about "bluetooth"

A:HP Elitebook Revolve 810 G3 bluetooth not working

Goto Control Panel>Devices and PrintersClick on Add a Device and wait for the device to be discovered and then add. Remember, few devices would not accept devices with charaters or spaces. Hence name the devoce as simple as possible.

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Answer Match 49.56%

unlock touch pad HP Elite book

A:HP elitebook 8470p touch pad not working

Try the below steps : Please download and install latest Synaptics TouchPad Driver (International) . Please select the appropriate OS from the below mention link and update the drive : http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5212842&swLangOid=8&swEnvOid=4053   Have a great day !  I work on behalf of HPPlease click ?Accept as Solution ? on the post that solves your issue to help others find the solution.Click the Thumbs Up to say ?Thanks? for helping!

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Answer Match 49.56%

Okay, so i restored to a fresh Windows 7 install. everything worked fine except for the wifi . everytime i try to turn it on the button just stays red. at first i thought i didn't have the wifi driver so i installed one. with the driver came a diagnostic tool that i ran and it told me: WiFi Radio is turned OFF. so i installed the driver for the buttons . now all buttons work exceptthe Wifi button. Thanks in advance waffle7 P.S. Funny thing is, last time i installed windows all drivers were automaticly installed . 

A:WiFi not working on EliteBook 2530p

If you change the wireless access password, or wireless network switch button accidentally ?




[edited post by Moderator]

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Answer Match 49.56%

i have bought Ram DDR3 4GB (1333Mhz)(PC3-10660) But problem is it is not working on my laptop (HP EliteBook 2540p)i have tryed under keybook ram place.  still not working . please help me . Thank you

A:Not working 4GB Ram DDR3 on HP Elitebook 2540p

Hi: Read this discussion and the link I posted within this thread. You have to be very particular when buying memory for any HP notebook with a Mobile Intel Series 5 chipset. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/RAM-memory-modules-that-actuall...

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Answer Match 49.56%

Hi, I have a ELITEBOOK 840 G1 notebook and the ctrl-alt-Delete keys on the left side of the key board do not work, but if i use the right side keys they work as normal. I have tried looking in the bios to cheack the FN switch is disabled which it is and  also tries using the ESC key as an alternative - which aslo does not work. They keys do not work on the log on screen or when logged in for the task manager e.g  The kays have been checked and are active, therefore should e working Any help would be appretiated as this is the 2nd laptop that this has occured with  

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Answer Match 49.56%

touch pad of my ho elite notebook 8470p is not working. the light is on. please help me in activating the touch pad

A:HP elitebook 8470p touch pad not working

Eapen, Welcome the the HP Forum. I must assume the TouchPad worked before -- say earlier today, yesterday, some time in the recent past. It may be "tangled" and need a quick driver reset:Close all your programs and Shut down the computerDisconnect everything (little Unifier for the keyboard / external mouse can stay)Perform the Hard Reset for your notebookBoot the computer and log in NOTE:  This does NOT wipe out your data.  It is just a "clearing of the cobwebs". With a bit of luck, that will fix it up. ====================================================================================Next, consider the TouchPad may be disabled somewhere:Enable / Disable Touchpad If everything "looks" right, then take a look here:Fix Touchpad / ClickPad NOTE:  There are links to the relevant HP documents within the file.  Reference:  Drivers, Software & Firmware for HP EliteBook 8470p Notebook PC   Click the Kudos Thumbs-Up!It is a nice way to say ?Thank You" for the help.Although I strive to reflect HP's best practices, I do not work for HP. 

9 more replies
Answer Match 49.14%

card reader in hp folio 947m not work in windows 10 

A:Folio 9470m card reader issue in windows 10

@zubair044? Try installing this. http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5271102&swItemId=ob_166654_1&swEnvOid=419... REO

3 more replies
Answer Match 49.14%

Greetings, I have the following problem with my HP Elitebook 2760p.The touchscreen is working but only with the pen. I have turned on the touch with finger option also but it wont take any effect.I have tried several drivers but issue still the same. With the basic microsoft wacom driver I'm only able to use the pen, other drivers where not working. Would you be so kind and advise in this case of matter? With windows 7 all was working without any problem.Windows 8.1 x64 Ulitmate / 8 g ram / i7 CPU. If any other info needed please let me know.Wish you a lovely day and take care,Zsolt  

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Answer Match 49.14%

Hello all,I have an 8770W that works OK - I expected more from it but then again....The problem I have had for a while and it has now become ultra-irritating is that during the course of the day plugging and unplugging various USB thumb and hard drives, the USB ports stop working. If something is already plugged in, it will keep working but anything else plugged in does nothing - it's like the ports are dead. this happens on ALL of the USB ports.If I reboot (and I usually need to reboot 10 times a day), all works fine again for a while and then starts to screw up again. HP support has been no help. I am overseas staying with friends in the Philippines and HP wants me to send the laptop to some "3rd party approved service center" in Manila - ya right!! The unit still has 1 year on (Canadian) warrantyIf I completely uninstall/reinstall all the USB drivers in Device Manager it will usually run for 1 - 2 days without hanging, but then starts down the same path after this.When the USB ports die, the laptop also will not shut down. It usually hangs and I have to hit the power button for 4 seconds to force a shutdown. The boot ssd doesn't seem to like this because it often will checkdisk on boot and finds issues every time.Anyone else run into a similar problem??

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Answer Match 49.14%

Hi all. First time posting here. I have a Elitebook 8460p that works fine apart from the power button not working.Pressing the power button does nothing at all. No blinking lights etc.I'm currently turning it on via the info button which boots into Quickweb. From there I use the Quickweb menu to boot into windows.Like I said it runs fine. I have it plugged into my TV and use it most of the day for games and the web.The battery died ages ago so I just run it on AC power with it removed. All I can think is something has broken around the button area.Has anyone had issues with the power button on these laptops before?

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Answer Match 49.14%

HI All I've have an HP Elitebook 8560p with Intel Core i5 2540 2.60GHZ running window 8.1 I can't seam to get turbo boost going according to HP Website the processor should clock up to 3.30ghz I've tried with both battery and AC power and still doesn't work.i've also tried installing HP turbo boost monitor and can't get the application to run.i also have an HP Elitebook 8460p and turbo boost running successfully with AC adaptor is also has the same CPU model number.any assistance would be appreciated. ThanksLekshmen

A:HP Elitebook 8560p turbo boost not working

Lekshmen go to Intel trubo boost pagehttp://www.intel.com/support/processors/sb/CS-029908.htm   

5 more replies
Answer Match 49.14%

My Hp Elitebook 850  was working fine with ultraslim 2013 dock. Recently, they r not working properly. Fetting no connection  for the USB mouse , key board and extra monitor from dock station, although, Still i can on/off  my notebook using docks power switch, LAN and Charging also working fine through dock station ports. 

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Answer Match 49.14%

I have 2 new Elitebook 840 G3 laptops.They came with windows 7 out of the box, and I upgraded one to Windows 10 64bit.I have the same problem with both. Neither will display anything over displayport to a BenQ BL3200PT AMVA+ 32-inch Monitor 16:9, 2560 x 1440. The laptop is advertised with: "DisplayPort Supports resolutions up to 4096 x 2160 @ 60 Hz Resolutions are dependent upon monitor capability, and resolution and color depth setting"  When I plug in the cable, the laptop screen goes blank, the monitor just turns off with no signal. To get the laptop screen back I need to unplug the cable, and sometimes actually plug it back in.Shutting down with the cable plugged in ends with an incomplete shutdown, and needs the power button held down until the lights go off. The same monitor works fine at full resolution with a USB>DisplayPort displaylink adapter. So, the cable+monitor appear to work fine. I've gone into the bios, and increased the video memory to 512mb, but that hasn't made a difference.I've switched down from displayport 1.2 to 1.1 compatibility in the monitor settings but that hasn't helped.I've used SoftPAQ to go to latest bios, video drivers, chipset drivers.I've uninstalled HP video drivers and gone with newer intel native drivers. Exact same behaviour.  So, the fact that this is happening on two laptops strikes me as strange. It's hardly a hardware problem. I don't have a 2nd ... Read more

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Answer Match 49.14%

I recently attempted to udgrade windows 7 to windows 10. The whole update ran properly however when my laptop rebooted, everything was the same. It came up as Eroor code 8007002c-2000d. I have tried updating it before and it didn't work then either. I can live with this as I don't need it updating urgently however since the last attempt the scroller on the touchpad no longer works. I use the scroller all the time and I don't know what to do, can anyone help?  Thanks

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Answer Match 49.14%

THE TOUCHPAD ON MY LAPTOP IS NOT WORKING .SOME TIMES BACK THZ PROBLEM APPEARED,BUT THE TOUCHPAD AGAIN WORKED AUTOMATICALLY.2 DAYS BACK THE SAME PROBLEM ARRIVED.NOW MY TOUCHPAD IS NOT WORKING

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Answer Match 49.14%

Hi there. I've recently started having touchpad problems with my beloved HP EliteBook Folio 9470m.  The issue:The Synaptics TouchPad and its 2 buttons (located just below the touchpad) do not work at all. However, the TouchStyk and its 2 buttons (located at the top of the touchpad) do work perfectly fine. How it started:I factory reset the ultrabook using the Windows 10 menu and when it started back up, everything was cleaned, but the touchpad and its 2 buttons (located below the touchpad) didn't work anymore. External mice do work when plugged. Common solutions that didn't work for me:-The orange light at the top-left of the touchpad is not lit up-Reinstalling the official drivers for Windows 10 (http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5271102&swItemId=ob_166960_1&swEnvOid=419...)-Installing different versions of drivers and even some for other brands of laptops-Resetting Windows 10 many times-Running driver scanning programs (DriversCloud, DriverScanner) Further notes:No matters which driver I install, the touchpad is always missing in the "Mouse properties" window. The last tab of the window should (if I am not mistaken) have both the Synaptics TouchStyk and TouchPad listed, but only the TouchStyk shows up. It appears as if the driver updated and might have corrupted something, or maybe it's overlapping with the old one and it didn't properly overwrite it (I'm running out of ideas...). Someone told me it might h... Read more

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Answer Match 49.14%

I'm having the some trouble with my 8440p that has been discussed here a lot: the brightness of the display not working with the function keys (fn+F-keys).  I'm running  Windows 7 Ultimate 64bit. Please hlp us for the same.

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Answer Match 49.14%

My keyboard no longer works on my 8460p. I'm able to use a usb keyboard and the onscreen keyboard but the onboard keyboard no longer works. My HP motherboard died about two weeks after I got it and HP had it for a month and I just got it back. It would not power up and now it powers up but now the keyboard does not work. I really do not want to send it back in, I want to see if I can fix it myself before sending it back in. I'm wondering if maybe they did not connect something back or something came aloose during shipping. Any thoughts? Thanks 

A:KeyBoard is no longer working on my HP Elitebook 8460P

Hi Corey21,

 

 

I'm not sure if you found a solution yet to your keyboard issue but I did want to direct you to the board specifically for your computer. 

 

You may find more help for your issue here. This is for HP commercial products like Elitebooks and Probooks.

3 more replies
Answer Match 48.72%

Hello, After upgrading from Win7 to Win10, my system got stuck when uninstalling MS Office, and nothing worked anymore (File Explorer etc.). I tried to make a factory reset, which got stuck, too, and no OS would be detected anymore. Then I tried to reinstall Win10 64 bit, which brought be a bit of trouble. I have an HP Folio 9470 with a 320 HDD and a 32 GB (I believe) mSATA. During my Win10 reinstall, I ran into trouble and then deleted all partitions on both drives and reformatted everything because I thought that was the method for a clean reinstall. First, I installed Win10 on the 320 HDD, but my BIOS did not appear to allow this (although harddisk was in the legacy boot options), which the Win10 installer had already warned me about, so I could not boot from my HDD and thus could not start Win10. Next, I reformatted everything and installed Win10 on my mSATA. However, the Win10 installer and later Windows 10 only showed a size of 11GB for the mSATA. The installation itself already took up 11GB and there was no space left for necessary drivers and updates, and Windows 10 malfunctioned. My feeling is that the mSATA was larger than just 11GB, but that a part of it is not shown any more after deleting partitions and reformatting. After multiple reinstalls, I do not know what to do any more. Any idea what how I might get a functioning version of Windows 10 on my HP Folio 9470m? Best regardsFrank

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Answer Match 48.72%

Hello, After upgrading from Win7 to Win10, my system got stuck when uninstalling MS Office, and nothing worked anymore (File Explorer etc.). I tried to make a factory reset, which got stuck, too, and no OS would be detected anymore. Then I tried to reinstall Win10 64 bit, which brought be a bit of trouble. I have an HP Folio 9470 with a 320 HDD and a 32 GB (I believe) mSATA. During my Win10 reinstall, I ran into trouble and then deleted all partitions on both drives and reformatted everything because I thought that was the method for a clean reinstall. First, I installed Win10 on the 320 HDD, but my BIOS did not appear to allow this (although harddisk was in the legacy boot options), which the Win10 installer had already warned me about, so I could not boot from my HDD and thus could not start Win10. Next, I reformatted everything and installed Win10 on my mSATA. However, the Win10 installer and later Windows 10 only showed a size of 11GB for the mSATA. The installation itself already took up 11GB and there was no space left for necessary drivers and updates, and Windows 10 malfunctioned. My feeling is that the mSATA was larger than just 11GB, but that a part of it is not shown any more after deleting partitions and reformatting. After multiple reinstalls, I do not know what to do any more. Any idea what how I might get a functioning version of Windows 10 on my HP Folio 9470m? Best regardsFrank

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Answer Match 48.72%

Hello all:
Here is a good one. I have an HP Elitebook Folio 9470m Ultrabook downgraded to windows 7 Pro. from 8 pro. Sound worked great when first set up. Sales person went overseas with it and sound stopped working. Headphone jack looks and feels ok, not loose, snaps in at right places. Icon on desktop shows speaker with red x. Hover shows No speakers or audio device plugged in.

Uninstalled audio drivers from device manager and rebooted. (did not remove drivers at this run). no change.

Downloading windows 7 drivers from HP for this device using serial number listed under battery results in setup program for audio saying "The hardware detected is not supported by this IDT Software package"

Downloading Windows Vista and Windows 8 drivers from HP.com has same results.

Uninstalling drivers for audio AND deleting drivers then rebooting. Same results.

Motherboard issue?

Restore point to earliest saved point has same results.

SFC Scannow shows no issues.

I will be setting up a usb with Linux mint to test hardware this afternoon.

A:HP Folio 9470 Windows 7 says No Audio Device plugged in, No Sound

Well after much research and calls to both Reseller and HP it has been determined that it is an unknown issue.
Will be sending it back for warranty.
C'est la vie

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Answer Match 48.3%
Answer Match 48.3%

Recently purchased a refurb HP Elitebook 8440p, and noticed that even though the mute button works the quick key just above the keyboard is always orange. Is there a way for me to correct this so it shows orange only when muted and green when not muted?











Solved!
View Solution.

A:HP Elitebook 8440p - Mute button working but stuck on orange...

Hi, Try the following. Download the IDT Audio installer found on the link below and save it to your Downloads folder. IDT HD Audio Installer. When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver found on the following link. Chipset Driver. When thie Chipset reinstallation has completes, restart the notebook and let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again before checking the function of the mute button led. Regards, DP-K

8 more replies
Answer Match 47.88%

So Im having this problem with mouses that Ive tried to use. Windows is searching for the driver but to no avail and the device (mouse) is displayed as "Unspecified" and with the name "SI".

The mouse is Natec Genesis V55 (wireless). My last mouse was a Trust GTX14 and it worked great. The weird thing is, the last, third mice I have (and are using as a replacement) is working perfectly fine while being wireless. Several mouses that I've tried failed to work with my laptop but functioned perfectly fine on other PCs.
What can I do? Please help, Im close to reinstalling Windows .

EDIT: Even if I "add" my own drivers using windows (for example for HID-compliant device) it still stays in the unspecified category...
 

A:Mouse not working [Windows 7 x64]

Well apparently there is not a correct driver for this mouse, otherwise it should be a no-brainer.
 

2 more replies
Answer Match 47.88%

I'm not sure if anyone is has had this particular problem:
So when the log on screen comes up, if I move my mouse before 10 seconds, then when I log on to Windows my mouse pointer will not move. If however, I wait 10 seconds, then everything is fine. My mouse is a Razer Lachesis mouse and previous to Windows 7 I never had a problem with Windows Vista or XP. Any help is much appreciated. By the way I do have the software for the mouse installed.

A:Mouse not always working with Windows 7

Are you using a Windows 7-specific driver for the mouse? If not, that could be the problem. If you don?t have a Windows 7-specific driver handy, I?d try using the Vista driver for the mouse.

Cheers,

8 more replies
Answer Match 47.88%

Hello.
My mouse on windows 10 just sopped working the other day. The strange thing is, it works at the very beginning when launching windows. But then just stops responding; the red light from the tracker also turns off.

When I go into the device manager I see a yellow triangle on HID compliant mouse. There it say Device Cannot Start (Code 10). I tried uninstalling the driver. Disconnected the mouse, reconnected - and it works! But at the same time I see windows is installing the driver. Once it installed the driver and detected the mouse model, the mouse stops working again. I tried uninstalling USB drivers, rebooting PC - same problem.

I also installed Driver Toolkit program. There it detects problems with Renesas Electronic USB 3.0 Host Controller (ADB Interface) and SteelSeries HID Device (Human Interface Devices). I assume the last is something to do with my mouse, because the model of the mouse is Steelseries Kana.

I tried downloading drivers for the last two online - nothing helps.

I also tried doing system restore. Didn't help. Honestly, don't want to do factory reset.

The problem started after I just went out without switching off my laptop, when I returned and waked it up, the problem started the one I am describing.

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