Tech Problem Aggregator

Outlook 2016 hangs at "processing" after Windows 7 update, Feb 9, 2016

Q: Outlook 2016 hangs at "processing" after Windows 7 update, Feb 9, 2016

"Patch Tuesday" broke our install of Outlook 365. It was working fine on Monday and on Tuesday it was hanging on "Processing." So I restored back to the last restore point before the update and it worked great after that. Yesterday it re-installed the updates, and again Outlook didn't load. Restoring again today "fixed" it. Now it wants to update again, so I will disable updates until the problem is fixed. I don't know which particular "patch" is causing the problem; there were about 22 of them that installed.

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Answer Match 99.3%

OK I have read many threads and posts about the solution "ZeroConfigExchange". But it does'nt work for my Windows 10 clients.

Windows 10 x64Office 2016Office 365 / Azure AD accountsClient computer is join with Azure AD so the users login with Office 365 accountsNo On-promise AD, only Azure ADAutoDiscover and modern authentication works with sharepoint and Outlook 2016Dword "ZeroConfigExchange" = 1 is created in both regkeys for all users
When I start Outlook 2016 for first time users it still prompts the "Welcome to Outlook 2016" setup wizard where I have to create a profile.

What am I doing wrong?
Best regards

A:Outlook 2016 skip "Welcome to Outlook 2016" setup wizard

It will be best for you if you ask this question in a forum dedicated solely to MS Office Outlook 2016.
I recommend that you use this forum :

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Answer Match 89.4%

My computer that had been running the Microsoft Windows Vista Home Premium since early 2009 had become an appliance:  It worked every time it was turned on and it handled every network transaction that came through my DSL line.  I had set the "Windows
Update" program to check for updates periodically, every month or so, and then to inform me when ever any update was available.  I could tell when the "Windows Update" program had been checking for updates, as the CPU usage went up to 100
percent with the used memory amount "sawtoothed" up and down for about 15 to 20 minutes.   The "Windows Update" then would tell me about the available updates and it would ask whether it should load any of those. 

This  worked until about January 2016.  At that time, the "Windows Update" CPU usage would stay at 100 percent for more than an hour.  After that, it gradually got worse:  Around June 2016, it held the CPU at 100 percent usage
for about 14 hours.  In August 2016, the CPU is held at 100 percent usage by the "Windows Update" for more than 45 hours with no end in sight.  It did find some updates to load, but it would not load them as the CPU had no time to do that. 

"Windows Update" is currently holding the CPU at 100 percent load  this every time the machine is booted up until all of the updates are loaded and it can not do this as the C... Read more

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Answer Match 85.5%

Desktop PC was previously my W8.1 computer.
I had backed up all my data as at 31 Dec 2015 in preparation to upgrade to W10.
I had 3 separate 2TB hard drives in this PC with backups to internal second and third drives.
All three hard drives were partitioned into two 1TB partitions.
All three 2TB hard drives are Samsung HD204UI 2TB models (now all out of warranty period)
This Deshtop PC was then updated to W10 on 4 Jan 2016 (after creating a new restore date in W8.1).
Luckily I also backed up to separate external hard drives.
Now a W10 Desktop PC it died during Critical Update 18 Jan 2016 for "unspecified" error. W10 desktop PC just stopped during this update with following problems;
1. no BSoD - just totally blank dark screen.
2. unable to switch off, or reset or power off via PC.
3. had to turn off power supply after 6 hours (of hoping something will happen).
4. unable to restart PC - BIOS loads - then W10 logo appears (Flashes on) - then PC just hangs. At least it now resets to restart.
5. unable to start into safe mode. or any other variations of safe mode.
6. After some 10+ restarts attempts - now get option to restore to an earlier date - my last W10 restore date was 15 Jan 2016.
7. Restore failed for 15 Jan 2015 due to "unspecified error". Tried again 3 times with same result.
8. Restore failed for same reason on several earlier restore dates ( I make a new one each fortnight).
9. Nothing in Microsoft's Windows 10 helpsite helped.
10. Took it to... Read more

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Answer Match 82.8%

I do not know what I did. When I opened a message it open it "Message"; now it opens in "File". How can I get it back to open in "Message"?

A:Outlook 2016 - Message opens in "File", not "Message"

If you minimized the Ribbon, this caused it. Open a message and maximize the ribbon.

1 more replies
Answer Match 82.2%

I'm going to buy a new license of one of these product, so any suggest please?
I have used Bitdefender, Avast, Kaspersky ( about 3 years ago), I haven't used Norton and Trend Micro.

A:KIS 2016 vs NIS 2016 vs BIS 2016 vs Avast IS 2016 vs Trend Micro IS 2016

Out of all these,and your prerequisites,I would go with Kaspersky!
PS:This is from personal experience,and other members may have varying opinions!!

3 more replies
Answer Match 80.7%

Too add some background I finished building my PC two days ago, the 17th of Jan so I wonder why it still needed updates after first booting . The problem is that a couple minutes after I got the some notifications for a windows update saying it is a needed update so I decided I would let it update the first time also I believe some updates from 2013 and 2014 were included among them. The first time I try the update it seems to be successful until at 99% of the update completion the screen went black,automatically restarted the system with the MSI bios options then went straight to a "Windows failed to start. A recent hardware or software change might be the cause." prompt at the top with the Recovery option and the start windows normally option. Obviously starting the windows normally didn't work, so I tried the recovery option of automatically "repairing" which didn't properly work for some reason, even though it allowed me to access my account again some files were deleted like Uplay and Steam and some of my games though it left the desktop shortcuts. I thought hey, maybe it would work a second time so I let it update again and BOOM the same problem again. I googled other solutions beside the "automatic repair" option so I tried pressing all of F8-F12 and none of them showed me to the advance boot options menu, so I decided to go with the recovery options again and then again it deleted my redownloaded Uplay and Steam and then some documents I ... Read more

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Answer Match 78%

Now! ESET has just released their newest security suite: ESET Smart Security 9 (2016 Edition). These products are on the top of security suites which are produced by giants on security companies. Most of them released 2016 editions of their products. I want to compare on their newest products with new features (such as on ESET: Banking Protection, Bitdefender: Ransomware Protection and new Firewall, etc...) and some enhanced features.

And now, which is your choose for your security? Please let me know your opinion!

A:Battle: Kaspersky IS 2016 vs ESET Smart Security 2016 vs Bitdefender IS 2016 vs Emsisoft IS 10

its hard choice choose between Eset,Kaspersky and Emsisoft.
in fact i never test Eset 2016, but i tested kaspersky and Emsisoft, Kaspersky 2016 really go lighter than Emsisoft(now i am Emsisoft useres)
by your budget and your interest u can choose Emsisoft or kaspersky.

46 more replies
Answer Match 104.58%

The Bitdefender system tray icon is grayed out. When hovering over it, it says "Please sign in to activate Bitdefender"

When I open Bitdefender window, it says my account still has 178 days left on it.

Can anyone help?

A:Bitdefender Internet Security 2016 "Please sign in to activate..."

ericfox125 said:

The Bitdefender system tray icon is grayed out. When hovering over it, it says "Please sign in to activate Bitdefender"

When I open Bitdefender window, it says my account still has 178 days left on it.

Can anyone help?Click to expand...

There are many reports about this in the Wilders. This is probably a bug of Bitdefender.

14 more replies
Answer Match 104.58%

I recently upgraded to Win 10, also installed Office 2016 Pro Plus. My Brother all in one printer scanned to email easily on Win 7, no longer does, Brother could not figure it out. I tried sending to email from Word, get "mapi failure, unspecified error".
Hoping that if I can solve this, scan to email will also work.
I have researched this issue for many hours, can find no solutions that are not old ones, referring to files and directories that do not exist. Tried renaming mapi32.dll (after installing the "take ownership" app.), to no avail. It never gets reinstalled. Tried copying it from a newer laptop, still no joy.

Using Windows Live mail client, set as default in Windows 10.

Most of the posts I can find on the internet regarding the mapi failure are for older systems, this is very new Windows 10, and new Office 2016.

Very disappointed in Microsoft issuing new software that will not work together!

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Answer Match 104.16%

Hallo everyone,

Since yesterday, I get an error in Word: "there are too many edits in the document. This operation will be incomplete. Save your work."

I've read on the internet something about the cache with temporary files but the cache is as good as empty. I also have 773 GB of free disk space (C-drive). It is a new laptop.

I am currently working on my final project for highschool. The error appears when I try to past an image from internet.

Can you guys help me with this? It's very frustrating.

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Answer Match 104.16%

Source: V2016 Beta is HERE! (2016.11.1.2234)

Hi all,

I am excited to announce the release of first beta V2016: AVAST 2016 B1 (build number 2016.11.1.2234).

Compared to the last "boring" beta releases, this is again pure beta with bugs so feel free to report them back via forum or new feedback form in the program.
We also welcome any feedback on the new features and changes, of course.

NEW: Passwords - Avast can now manage your passwords and generate strong passwords for you. Just one password to remember.
- checks your passwords security
- stores your passwords securely
- includes browser extensions for easier logging in and form filling
- generates strong passwords

NEW: SafeZone browser - Replaced the SafeZone for safer shopping and banking

- Pay Mode: runs automatically on banking sites (This isolates the session and protects it from possible keyloggers or other malicious software secretly lurking on your computer. With Pay Mode you can perform all your financial transactions in peace, without fear of your password or other personal details being stolen. Pay Mode can be also turned on manually directly via browser UI.)

- Ad Blocker:The browser comes with built-in Ad Blocker that blocks all those annoying online ads and banners

- Video Downloader: Another cool feature is built-in Video Downloader that allows you to download online videos and store them to your hard drive. Now we support just limited amount of sites (youtube, vimeo, strea... Read more

A:Avast 2016 "Release Candidate" Updates

Any screenshots ?

52 more replies
Answer Match 104.16%


For the 3:rd day in a row NS 2016 (Norton Security 2016) takes a lot of CPU power, somewhere between 70 - 75%.
i have done a malware scan with both MBAM & NS 2016 and neither found any malware at all.

i have posted to screen dumps wit more than 30 min apart

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Answer Match 103.32%

Hi all,

I have Office 2016 for Mac, and when I add a link on Powerpoint, on opening it appears the message:

"Opening path/filename.
Some files can contain viruses or otherwise be harmful to your computer.
It is important to be certain that this file is from a trustworthy source.
Would you like to open this file?"

Then you can give the approval to continue and it opens.

This is happening when I add a hyperlink of a PDF file or video file that is saved on my Mac (El Capitan).

On the other hand it works properly if I add a hyperlink of :
1. The web
2. Word file
3, Picture

I disabled Macros and turned down firewall but same issue.

Any ideas?

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Answer Match 101.64%

I have 6 months trial license all of them. Which one do you recommend?

Thank you in advance.

Best regards.


A:Avast IS 2016 / Panda IS 2016 / Bitdefender IS 2016

What kind of system do you have?
Panda and Avast are the lightest while Bitdefender can be heavy.

All 3 offer excellent protection (Avast requires tweaking; Bitdefender and Panda works out of the box), while Bitdefender is mainly known for its detection rate (signatures).

Try the 3 of them (trial versions, not the 6 months) and see which one you prefer.

In terms of UI, all 3 are user friendly.

Have a look here for Avast and Bitdefender info:
KIS 2016 vs NIS 2016 vs BIS 2016 vs Avast IS 2016 vs Trend Micro IS 2016

4 more replies
Answer Match 98.28%

I do not know what I did. When I opened a message it open it "Message"; now it opens in "File". How can I get it back to open in "Message"?

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Answer Match 95.76%

Whenever I click "Check for Updates" in the Windows 7 update dialog, the scanning bar moves and moves, but it never passes this step. In eventvwr, there's an error with description:

"Insufficient system resources exist to complete the requested service."

Windows updates never install. This is my laptop in my signature, so system resources shouldn't be a problem, what with 3 GB ram available, core2duo, etc. Any ideas on what I can do to fix this?

Thank you!

A:windows 7 update hangs, "insufficient system resources" error

Hi -

How much HDD space is available?

Have you cleaned out temp file storage areas?
START | cleanmgr

Regards. . .



2 more replies
Answer Match 95.76%

This is an on-going problem and I am at my wits end.

What I have: Toshiba laptop with Windows 7 Ultimate SP1, 64bit, no additional software installed since I could never get past the update issue.

The symptom: went attempting to run windows update it says "searching for updates". It never stops "searching for updates" until I close or end the program. I have let it run for 2 days straight.

What I have tried:
1. Did the "clear the cache" fix, (stopped BITS and windows update services, deleted SoftwareDistribution folder, then restarted), no change
2. Attempted to install updates manually, it hangs on "searching for updates on this computer".

3. Even when trying to install the system update readiness tool does not work.

Any suggestions are welcome.

Thank you

A:Windows update not working, hangs while "searching for updates"

I decided to start over, even installed a new, factory fresh hard drive (I have planned to do this in the future and thought this would be a good time to do it).
I installed Windows 7 Ultimate, 64bit, SP1 from an original windows disk.
I activated windows successfully and started windows update.
It does the same thing as before, just says "searching for updates" and never does anything else.
Could it be my hardware? I have a good fast internet connection to most sites. Memory tested good.
No driver issues seen.
I did notice when I installed windows, all the window colors were set to red.
I don't remember seeing that before. I changed the color to the default blue color.

Thank you for your continued support.

9 more replies
Answer Match 95.34%

Hi everybody. I have a problem with Windows Update. It just permanently hangs on the message, "Checking for the latest updates for your computer . . ." I'm not sure what to do about this.

I've tried a few things, and they haven't worked. so any help would be very welcome.

I have checked the settings on the BITS (Background Intelligent Transfer Service) and I also checked the Automatic Updates service. It doesn't appear that anything is wrong with these or the settings are off. I deleted the catroot2 folder in system32, but that didn't fix it either. (I made a backup. No worries.)

I'm using Windows XP with SP2 installed. I have Internet Explorer 7 installed, and all the windows update sites are added in the trusted websites list.

So, what do I do?


Okay, I think this was fixed after I installed Windows Genuine Advantage tools. hmm....

A:Windows Update Hangs - Stuck "Checking"

I too experienced this problem. After contacting tech support for Windows Update they gave me several things to try. Then the problem progressed to offering the high priority updates which I said to download and install. Well the update process froze at "Preparing to Download". Then I made a further discovery that if I let the download process run for 10 to 15 minutes and then abort it with the Task Manager and then return to Windows Update, and select "Custom" the updates had downloaded and were ready to install.

Through such convoluted actions I was finally able to bring my system up to date.

BTW, during this time Automatic Updates never offered an update.

1 more replies
Answer Match 95.34%

Good morning,

I just registered, so I'm not entirely sure how this forum runs. I'm assuming you can see my computer information in my user profile, but please let me know if you need me to post it here again.

When I run Windows Update, it hangs permanently on "Checking for Updates." No error ever displays.

I ran Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center according to the Windows Update posting instructions on this forum. It completed, but had no effect on my issue.

I also ran the Windows Update diagnostic from It returned error 0x80070490.

I have attached my CBS file.

Thank you for your help,

A:Windows Update Hangs at "Checking for Updates"

It looks to me like you've been using either Advanced System Care or Wise software - which has caused some major problems.

Line 16920: 2015-08-23 16:33:54, Info CSI 00000762 [SR] Repairing 5 components
Line 16921: 2015-08-23 16:33:54, Info CSI 00000763 [SR] Beginning Verify and Repair transaction
Line 16922: 2015-08-23 16:33:54, Info CSI 00000764 [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-ehome-samplemedia, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
Line 16923: 2015-08-23 16:33:54, Info CSI 00000765 [SR] Cannot repair member file [l:58{29}]"win7_scenic-demoshort_raw.wtv" of Microsoft-Windows-ehome-samplemedia, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
Line 16924: 2015-08-23 16:33:54, Info CSI 00000766 [SR] Cannot repair member file [l:22{11}]"Kalimba.mp3" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364... Read more

9 more replies
Answer Match 95.34%

I'm hoping y'all can help me with this issue with my friend's system, running 64 bit Home Premium, Avast, and Java, Flash etc. all updated. It's stuck at "Checking For Updates."
Yesterday I installed an update to the Windows Update Client, KB3138612, and the System Update Readiness Tool. After that, 62 updates were ready for download, and I successfully installed them. After restarting, a window came up to upgrade the browser from IE 10 to IE 11. I did so, then ran Windows Updates again to check for security updates to IE 11. Stuck in an endless loop again.
I reset the Windows Components with FIXIT 971058. This resolved two errors: Reset Windows Update Data Store (Root Cause) and Service Registration Missing or Corrupt. Still stuck in a loop.
I installed the latest version of the Windows Update Agent and rebooted. Still no joy. Any suggestions would be greatly appreciated. I looked over the contents of the CBS.log before coming to this forum. Something is definitely wrong, but I can't make heads or tails of it.
Here's the link:!AiuNs_2Ik1SigQsc8snLSRVeKcNM

A:Windows Update Hangs on "Checking For Updates"

Windows Update was stuck on Searching For Updates, I found this information after nothing else helped and this worked for me on Windows 7.

Method 1:
1. Click Start
2. Type ?cmd? in the search bar.
3. Right click Command prompt and choose ?Run as Administrator?
4. At the command prompt, type the following, commands and then press ENTER after each command:
a. net stop wuauserv
b. net stop bits
c. net stop cryptsvc

Please do not close the Command Prompt window.
Method 2:

Rename folders pertaining to Windows Update.
At the command prompt, type the following commands, and then press Enter after each command:
a) ren %systemroot%\System32\Catroot2 Catroot2.old

b) ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

At the command prompt, type the following, commands and then press ENTER after each command:
a) net start wuauserv
b) net start bits
c) net start cryptsvc

Close the Command Prompt window and check the issue if issue reoccurs

2 more replies
Answer Match 94.5%

Microsoft Office 2016 won't finish installing, it has been stuck on "finalizing installation. This may take a few minutes" for over a half an hour now. the progress bar is about three quarters full and has been for more than a half an hour. I googled the problem but only junk results came up. I googled the message again in quotes but only results pertaining to Office XP and Windows XP showed up, way too old and outdated to be of any relevance now days.

Can anybody help me get the ball rolling?

This is an ASUS T100TA Windows tablet

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Answer Match 94.08%

Hi everyone, I think I've got a fairly tricky problem here.
I just finished installing Windows 7 Pro (SP1 included) x64 on my laptop. Pretty much the first thing I did was go to check for updates. This was taking forever, and upon looking at the resource monitor, it appears that svchost (you can just which services
it's hosting) was hung at %50, or one CPU core. No HDD activity to speak of, just a process spinning its wheels.
I've tried multiple troubleshooting steps, from running the Update readiness tool (Which didn't find anything wrong), resetting windows update using multiple tools, running an SFC (which said the system was in perfect condition), and of course rebooting
several times in between.
Checking the CBS log file, there are many lines reading "Failed to internally open package. [HRESULT = 0x800F0805 - CBS_E_INVALID_PACKAGE]". Windows Update appears to soldier on past that however, where it apparently reads out its last cached package
(successfully it would seem) then stop dead. When I net stop wuauserv, the log seems to mention TrustedInstaller a few times, then that's about all the interesting information I can gather.
The WindowsUpdate.log file is not terribly helpful either; just before the hang it says "PT: Synchronizing extended update info", then it lists off a ServiceId and Server URL. Nothing after that!
Any help would be greatly appreciated!

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Answer Match 93.24%

Windows continually fails to update this module:
Update for Windows 7 for x64-based Systems (KB2952664) -I have retried over and over, it continues to fail.
Error in windows update is:
Error: "WindowsUpdate_00003701" "WindowsUpdate_dt000"
So far there has been no solution provided.

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Answer Match 92.82%


I have a Toshiba r700-181 (PT310E) work laptop. It is running Windows 7 x64 Enterprise.

It has one 4GB stick of ram which is PC3 10600. Windows works fine with this.

I have obtained a 4GB stick of ram which is PC3 12800. With just this one in, Windows works fine.

However, if I have BOTH sticks put in, the BIOS recognises that there is 8GB installed, but Windows fails to boot.

It gets stuck at the "Starting Windows" screen. If I restart it asks me if I want to start windows normally or to run the Windows repair. If I try that I get the message: "Error: 0xc0000225. The boot selection failed because a required device is inaccessible."

I tried using a Windows 7 System Restore disc but that doesnt work...

If I try either of the sticks in the laptop one at a time, then Windows 7 boots up fine.

Is this just down to the laptop not being compatible with the mixture of speeds? I thought that if they were mixed it would just use the lower speed by default?

So confused

A:Laptop hangs at "Starting Windows" or getting "Error 0xC0000225"

Hello borito, Welcome to SevenForums!

Is this a laptop provided by a company you work for by any chance?

9 more replies
Answer Match 91.98%

I understand its Free vs Paid product comparision but anyway

A:F-Secure Internet Security 2016 vs Panda Free Antivirus 2016

If a security soft ranks amongst the top performing AVs, it won't matter much if it does function correctly or causes problems on your specific system.

From lab test results F-Secure has an edge over Panda during testing the past few years in terms of detection (although higher false positives).

From users, it seems more prefer Panda - which is one of Neil Rubenking's (PCMag) favs (that don't mean much - but that is just my opinion).

I'd say, in terms of overall protection, Panda has a slight edge; it might protect your system in a few instances that F-Secure will not.

2 more replies
Answer Match 91.56%

so jump lists via my taskbar and windows 10, I'm not having much joy :-(

I've just got a new desktop (Jan 2016) with windows 10 pre-loaded and I installed office 2010 - jump lists didn't work - so I thought I'll uninstall and install office 2016 64bit - jump lists still don't work arrggggg!

But they work for IE and notepad and file explorer but not for firefox or photoshop elements.

I've tried deleting the files from:
and rebooting but to no avail

any ideas anyone????

I really need jump lists working for Excel & Word.


A:Jump Lists Not working for Word 2016 or Excel 2016

Hmm, jumplists work perfect for me with office 2007. You aren't the only one having this issue

0 more replies
Answer Match 91.56%

so jump lists via my taskbar and windows 10, I'm not having much joy :-(

I've just got a new desktop (Jan 2016) with windows 10 pre-loaded and I installed office 2010 - jump lists didn't work - so I thought I'll uninstall and install office 2016 64bit - jump lists still don't work arrggggg!

But they work for IE and notepad and file explorer but not for firefox or photoshop elements.

I've tried deleting the files from:
and rebooting but to no avail

any ideas anyone????

I really need jump lists working for Excel & Word.


A:Jump Lists Not working for Word 2016 or Excel 2016

Hmm, jumplists work perfect for me with office 2007. You aren't the only one having this issue

more replies
Answer Match 91.14%

About one month ago, a new problem surfaced:

Most times when I try to "Save As" a document and the application calls Windows Explorer for me to Browse where to save the file, it hangs for upwards of 60 seconds. The Browse window appears, but then I get a "spinning circular cursor" for 45-60 seconds until I can do anything. This occurs in all applications from MSExcel through Internet Explorer.

The system never completely crashes, but there is always this 60 second lag now.

The lag also occurs when I try to open a document...and to a less extent, but sometimes, when I simply open Windows Explorer (Windows Explorer is inconsistent as to whether it will give me a lag...sometimes it does work fine).

I have previously tried posting in the malware forum. I had picked something up they found...and cleaned it out, but that seems to have been completely unrelated to this as it was a virus redirecting my Google searches.

Can anyone help?

More replies
Answer Match 91.14%

After having installed the Windows 7 04/2016 updates today, I found that I couldn't start Firefox anymore - it just hangs and uses up 1 core. Then I tried IE - hangs and eats up another core. Same for Chrome and Opera. Then I began to suspect EMET and started
Word 2010, Adobe Reader, Thunderbird, WL Mail - all the same. Applications not opted into EMET continued to work.
I then tried to deactivate EMET's mitigations one by one and found that I had to disable "EAF" mitigation to use my apps again.

(I didn't yet try to find out which of the updates is the root of this by uninstalling 1 by 1, since WU took so long (hours) to find updates _at all_ that I haven't yet dared... Maybe later I'll try to install the updates manually on another machine and
see if I find sth.)
Is it just me who's seeing this?

System: 32bit Windows 7 Enterprise, EMET 5.5, all updates from WU (except MSRT) installed.

More replies
Answer Match 90.72%

Hello there everyone,

I'm actually on Kaspersky Antivirus v2016, and i was wishing to go to the freeware side. But i definitly do not want to sacrifice security. Does Panda offer same or even better security than Kaspersky, or shall i rather stay where i am?

Any opinions are welcome.. Thanks in advance

A:Panda 2016 Free vs Kaspersky Antivirus 2016

without doubt, i'd choose kaspersky antivirus

2 more replies
Answer Match 90.72%

A recent cumulative update for Exchange 2016 was intended to add support for Windows Server 2016. But, after numerous reported issues, Microsoft has acknowledged a problem exists.

According to the release notes?

If you attempt to run Microsoft Exchange 2016 CU3 on Windows Server 2016, you will experience errors in the IIS host process W3WP.exe. There is no workaround at this time. You should postpone deployment of Exchange 2016 CU3 on Windows Server 2016 until a supported fix is available.

Once again, Microsoft?s testing of its own patches seems to have taken a backseat to accelerated release deadlines.

More replies
Answer Match 90.3%


I have a new Inspiron 7359 and whenever I am listening to something, and unplug the power, the sound goes staticy and crackles for a few seconds. It does this in addition to continuing to play whatever I am listening to. Plugging in the power does nothing, its only when unplugging it.
Is this a known issue with this computer, or do I have a hardware defect and I should return it?

More replies
Answer Match 89.46%

I despise windows 10. I was forced to upgrade two days ago. The pop up had been happening for months and I was able to just disregard it. Where was the option NOT to upgrade to W10!? Eventually it somehow froze my windows update because it gave me no option to install other important updates without installing W10. I got that fixed eventually and stayed on 8.1 for a while longer. They made the force-upgrade even more forced recently. I had to either hard shut off my PC by holding down the power button (not good) or to install W10. So I did.

I have a $2,000+ PC and it's slow now. I have almost no programs etc installed. It's not my fault. It was fine with 8.1. I don't even want to get into the hacking the registry and changing all these things around to try and get it faster I have read about others having the same upgrade problem, I would rather just spend the $100-$200 and buy the OEM windows 10 and do a full clean install after support ends for 8.1 in 2018.
I bought (forced like all XP users) 8.1 and got used to it and it wasn't so bad after a while. Of course the whole new GUI was not welcomed. If it 'aint broke don't fix it. We are used to doing things and navigating by second nature and then they go and change that.
And this W10, it auto set me back on the group network and has my location and everything public. Few people want that especially by default.
so anyways, since I upgraded to W10 from 8.1 does this mean after 07/28/2016 it will auto roll back to 8... Read more

A:what happens to windows 8.1 to 10 update after 07/28/2016?

Hello blahcomp22,

It sounds more like you ignored the warning about upgrading to Windows 10 instead of being FORCED.

You can use the go back to the previous Windows in Windows 10 to quickly go back to Windows 8.1.

Windows 10 - Go Back to Previous Windows - Windows 10 Forums

When you are back to Windows 8.1, you can use the tutorials below to disable the upgrade to Windows 10 update and GWX icon.

Upgrade to Windows 10 Update - Enable or Disable in Windows 7 or 8.1 - Windows 10 Forums

Get Windows 10 Icon - Remove from Taskbar in Windows 7 and 8.1 - Windows 10 Forums

1 more replies
Answer Match 89.46%

I just completed some Windows Updates, and since that time, Outlook 2007 is not working properly. I can no longer receive email from my gmail account. I looked in the Account Settings and noticed that the "Account Type" pull-down menu is grayed out. Any ideas on how to fix this???

A:Outlook 2007 - "account type" grayed out after Windows Update

Nevermind - I just deleted the accounts and started fresh. That seems to have worked.

1 more replies
Answer Match 89.04%

Which av is best ?

BD Free is not compatible with Windows 10

A:Bitdefender free 2016 vs Panda free 2016 vs Avira free 2016


This is my Top from what you listed.

12 more replies
Answer Match 89.04%

Been receiving the following error all the time. I am using Windows XP Home SP3. "Windows - No Disk 'Exception Processing Message c0000013Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c'"

I have viewed multiple forum histories and there seem to as many "fixes" as google ads.

I trust this group most. Any ideas how to get rid of this problem?

Thank you!

A:Windows - No Disk "Exception processing message c0000013"

Try this:

1 more replies
Answer Match 89.04%

Today, I've been receiving a ton of messages that say "Windows - no disk Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9". I don't think I've changed much lately, so what could be causing this?

Here is my HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:52:49 PM, on 4/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\InstallShield\Update... Read more

A:Recieving "Windows - no disk Excpetion Processing messages"

Hello and welcome to TSF.

Sorry for the delayed response. I can't see anything abnormal in the log. My research indicates that error is usually reported to be associated with Quicktime when present in Startup. Try uninstalling Quicktime and see if you still have the problem.

5 more replies
Answer Match 88.62%

With my continuing efforts to assist my brother in tailoring his new ThinkPad (X1 Yoga) laptop, I've recently discovered an unexpected problem relating to Microsoft Office, and specifically (at this point), with Word. As indicated in this post's title, his laptop came with Office 2016? pre-installed. Subsequently, Office 2010? was installed by his I/T staff to eliminate the extra expense of leasing (via Office 365) or purchasing/activating the resident Office 2016 code. But Windows seems determined to make using Office 2010 unnecessarily difficult.

Specifically, regarding Word 2010, with .docx associated with this 2010 version, whenever one clicks on a .docx document, Windows pops up a message stating something like ? this is a rough paraphrase; I can't recall the exact wording ? "This application cannot run on your PC. Please go to the Microsoft store to find an application that will work with this file." However, .docx files open easily from within Word 2010.

Being curious, I'm all for understanding the how's, why's and wherefor's of this seeming impediment, but I don't want to unduly burden any readers/respondents with an explanation. I'd be happy just to learn how to correct this situation; i.e., to be able to click on a .docx file and have it open within Word 2010.

Perhaps it's necessary to uninstall Office 2016. It might be preferable to find another solution, in the event my brother may (at some point) want to go ahead and start using Office 2016. ... Read more

More replies
Answer Match 88.62%

Our computer's installed the Feb 9th Windows Security Updates...


Now that these updates have been installed and the computer's rebooted.. we get this error when using incredibuild
Command line error - D8037
There is not enough space to create temporary compiler intermediate files.

Overall, space is not a issue..
Uninstalling the following updates above resolves the issue.

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Answer Match 88.62%

Windows 10 update by MS 14 Feb 2016 has the following errors:
1) mastering two screen fails
a) the other screen doesn't show all content; part of it is lost!
~ not in the previous version
b) user account control screen does not show content in the screen it opens
~ you have to move that small window to other screen to see its content
~ in all previous versions
2) Activating programs with Start menu fails
~ not in the previous version
~ in many previous versions
3) MS Edge browser can not be activated at all
~ not in the previous version
~ in none of previous versions
4) MS Edge browser can't read HTML files from local hard disks
~ in all previous versions
5) MS Windows verb tenses are 99.99% wrong!
~ in all previous versions
~ in Windows 8 versions
~ not in Windows 7 nor Windows XP versions
~ in no other operating system!
Corrected by MS:
+ MS Windows 10 update did not set workstations offline anymore after having completed online updates!
GPU powered network-centric unmanned and autonomous Systems for remote Operations at demanding Theaters

A:Errors in Windows 10 update by MS 14 Feb 2016 by MS

Try running sfc /scannow from your dos command prompt admin
see if it finds any errors
see if it repairs those errors
Reboot after running....

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Answer Match 88.62%

A week or so ago I saw somewhere the MS had issued security fixes for Office 365 and 2016. I just checked Windows Update and found 7 updates none of which seemed to apply to Office. I have set up Updates to get updates for Microsoft products.

Have I missed something?

Thank you.

A:Windows Update and Office 365 and 2016

Hi Js,
last Office update (september)
Security Update for Microsoft Office (3185852)

is it installed?.


2 more replies
Answer Match 88.62%

Sorry if this has been answered before, but I couldn't find it. Since Windows Update leverages Active X and SCCM in turn leverages Windows Updates, am I correct in assuming that after 1/16/26 when pre-IE 11 versions are EOLed, that any system that does
not have IE 11 installed will not get ANY updates at all? Not just IE updates, but any updates because of Microsoft Updates reliance on Active X/Internet Explorer. Is that correct?

Ruben DeLaRosa

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Answer Match 88.62%

Has anyone experienced any problems with the above Windows 7 update. On my system (Windows 7 Professional 64bit) it caused a system freeze with a flashing cursor at top left corner. Power button and reset button frozen. After 20 minutes the only way I could get the system back was to pull the mains plug for 10 seconds - it then recovered and installed updates. First problem I have experienced with fairly recent build computer (I7 processor).

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Answer Match 88.62%

hi all,

When I open windows mail every time from yesterday, it always show "processing messages", how to cancell this process? thanks.

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Answer Match 88.2%

When trying to update with Windows update, i get a spontaneous reboot or a bluescreen-crash.
The filename "lzx32.sys" is mentioned.

The updates i'm trying to install are the following (roughly translated from norwegian):
"Update for Windows Media Format 11 SDK for Windows XP (KB939399)"
"Windows Tool for removal of dangerous software - march 2007 (KB890830)"
Other than that, i believe i have all other windows-updates.

I do however recall there beeing a third update on the list when i started the installation for the first time.
After the third or forth spontanous restart/bluscreen, when i figured something was wrong, it has disappeared from the list.
I do not know if it actually got installed or not.

I've been following the 5-steps-before-posting as good as possible.
From my normal startup programs msn-messenger and daemon-tools were shutted down before the dss-scan.
Here are the three logs (panda-activescan, dss-main and dss-extra attached):
PS: note that the "extra.txt" is from the first scan, which was done abit earlier than my last scan where the pasted "main.txt" is from.
This is because i was unable to get a fresh "extra.txt" from the last scan (no minimized window at all).
OK, here we go now:

Incident Status Location ... Read more

A:Windows Update - spontaneous reboots/bluescreens "lzx32.sys" - "Exploit/ByteVerify"


In addition I've done some work myself (Rustbfix.exe, SpywareGuard, SuperAntiSpyware Free Edition, AVG Anti-Spyware), and it seems to be cleaner than it was (i.e. Windows Update works).

It would be nice anyways to get the facts straight, so here's a fresh log from Deckards System Scanner:

Deckard's System Scanner v20070318.32
Run by Claw_ on 2007-03-22 at 14:16:44
Computer is in Normal Mode.

-- HijackThis (run as Claw_.exe) -----------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 14:17:16, on 22.03.2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\Programfiler\Fellesfiler\Symantec Shared\ccProxy.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccSetMgr.exe
C:\Programfiler\Norton Internet Security\ISSVC.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SNDSrvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccEvtMgr.exe
C:\Programfiler\Grisoft\AVG Anti-S... Read more

5 more replies
Answer Match 87.78%

I found the tutorial in this forum called, "How to Import Windows Contacts into Outlook 2010." It all looked very much like Outlook 2016, so I followed the same steps to import my Contacts list from Windows 7 Contacts to Outlook 2016. Everything seemed to go okay, but I cannot find them in Outlook. Is there a different process to use for importing Windows Contacts to Outlook 2016? Maybe I don't know where to look for them, but there is nothing there when I try to open the Address Book in Outlook 2016. Is there another place where I should look? Thanks!

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Answer Match 87.78%

During a recent windows update my pc froze, (mid-update) and I restarted my machine. Now windows gets stuck at the black" Loading operating system..."screen. After a long wait it will eventually display .........boot from cd/. When I boot from my windows dvd my os is not shown in system recovery. I Have also tried running start up repair from recovery with no luck. ANY IDEAS?????

A:Windows not Loading after update, hangs on "Loading operating system."

Hello deralickt and welcome to Seven Forums.

Are you receiving any error codes? Are you able to boot your machine in Safe Mode? If yes, see if you can access System Restore and go back to a date/time prior to the update. If you don't have a restore point you could also see if that update is showing in Windows Update History. If it is, try uninstalling it.

Safe Mode

System Restore

Windows Update - Uninstall an Update

The failed update may have damaged or corrupted some system files. From Safe Mode you could try running a System File Checker scan from an elevated command prompt (option two.) If problems are noted run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

Since you have an install DVD you could also try a Repair Install to fix your currently installed Windows 7 and preserve your user accounts, data, programs, system drivers, etc.

Repair Install

A repair install may require that you reinstall a bunch of Windows Updates. I found it's safer (but more time consuming) to install just a few at a time rather than all at once. If you install a few at a time you can reboot, see if there are any issues, and if there are, you'll know exactly which 3 or 5 or 10 updates you need to remove. Reinstall them one at a time. They'll either all install correctly or you'll know exactly which one(s) are problematic. (If you install all at once and later find out there's a problem it's almost impossible to know which update is inv... Read more

7 more replies
Answer Match 87.78%

When Outlook Express is opened, every e-mail that was sent "return reciept requested" causes Outlook Express to try to send a return receipt, which then fails resulting in an error message.

OE ignores all changes to the "return receipt" functions and continues to try to send them even before they are opened; when the mouse hovers over the particular e-mail.

A recent malware infection (which has been removed) caused a change in the registry and turned off Task Manager (which has been corrected). I suspect the problem with OE is also a registry issue, but cannot Google any information on this specific function or issue.

Two questions:

1. Is there a registry entry that controls the fuction of OE's "return receipt" function ?

2. If OE is uninstalled & reinstalled, will the stored e-mails be lost ?

An aggravating factor is that sbcglobal does not have a configuration setting to prevent duplicate e-mails from being downloaded and a recent change to the e-mail account by sbcglobal has resulted in the messages being duplicated 2 and 3 times in OE, and it is attempting to download another 4000 ( ! ) more, which will also all be duplicates.

This "return receipt" problem is preventing the ability to delete the duplicate & unwanted e-mails, so OE's functionality is reduced to nil.

Also, is there a static limit to the number of messages that OE can store & manage ?

A:Outlook Express Hangs on "Return Receipt Requested" E-Mails

start by clearing your outbox

2 more replies
Answer Match 87.78%

When I went to the Windows Store this morning there was an update to the Windows Store. After installing the update I found I could no longer open the Windows Store either from the Windows Start tile or the All Apps Menu. A friend of mine also did the update and he now can no longer open the Windows Store. Tried using the WSReset.exe command but that did not work.

A:Windows Store Update of 27 January 2016

I had all sorts of grief on Sunday with this. Had same issue, see this thread Windows Store won't open after update this morning

You could try a system restore to the point before the update and see if that fixes things. MS really knows how to make life difficult. A possible observation is that having the store open when you try to update it might not be a good thing. Different people report different outcomes. But when I got my store back again I noticed the update for the store was pending again. I quickly changed my Store update settings to auto rather than manual and quit the store. After leaving it a while I re-opened the store and the pending update was gone and my version number had updated indicating the update has succeeded silently in the background.

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Answer Match 87.78%

KB3176938 was downloaded and installed automatically today (restart required). It applies to Windows 10 Version 1607. This update includes improvements and fixes to enhance the functionality of Windows 10 Version 1607. Fixes and improvements:August 31, 2016 — KB3176938 (OS Build 14393.105)This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:    Improved reliability of Windows Ink Workspace, Microsoft Edge, File Server, Windows kernel, Microsoft Component Object Model (COM), Cluster Health Service, Hyper-V, multi-factor authentication (MFA), NTFS file system, PowerShell, Internet Explorer 11, facial recognition, graphics, Windows Store, and Windows Shell.    Improved performance related to purchasing Windows Store apps.    Improved battery life of wearable devices (such as the Microsoft Band) while Bluetooth is connected and idle.    Improved compatibility of using Xbox One controllers with various games.    Addressed issue with incorrect character mapping between Japanese and Unicode for the question mark.    Addressed issue that prevents the download and initialization of .NET objects in Internet Explorer 11.    Improved support of new near-field communication (NFC) chips for Windows 10 Mobile.    Addressed issue with game or app audio not resuming after ending a call on W... Read more

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Answer Match 87.78%

Download the Windows 7 and Windows 8.1 August 2016 Update Rollups

Windows 7 SP1 x86 Download
Windows 7 SP1 x64 Download
Windows 8.1 x86 Download
Windows 8.1 x64 Download

Spoiler: Windows 7 & 8.1 August 2016 Updates
Windows 8.1
Addressed issue that causes Windows Gateway to remain disconnected instead of failing over when a failure occurs.
Addressed an issue that didn?t prevent other applications from using the desktop area used by application desktop toolbar (also called ?appbar?) when run as a RemoteApp.
Addressed an issue with OLE drag and drop in SharePoint after installing KB3072633, that prevents the download of a file by dragging and dropping it from Internet Explorer to Windows Explorer.
Addressed issue in the Windows kernel that causes Skype for Business (previously known as Lync) to stop working.
Addressed issue that prevents the disabling of read or write access to removable storage media when the Audit Removable Storage Group Policy is enabled and prevents applying a Group Policy at the user level.
Addressed issue that causes the loss of available memory when running queries using the domain name service (DNS).
Improved performance by addressing an issue that was causing duplicate broadcast data packets to be received by each network interface card (NIC) and sent to applications, when NIC Teaming or Load Balancing/Failover (LBFO) is set-up in active/passive mode.
Addressed issue that prevents the automatic deletion of Extensible Storage Engine... Read more

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Answer Match 87.78%


There's a new Windows codename on the roadmap: "Redstone."

Brad Sams at Neowin unearthed the existence of the Redstone codename on April 7, calling it the "next Windows update coming in 2016." According to my sources, he's right.

Here's how to think about Redstone, based on what I'm hearing.

Windows 10, which was codenamed "Threshold," will be released this summer, Microsoft execs have said. My sources say there will be a minor update to Threshold some time this fall (which still will be known as "Threshold,"), in addition to the other, smaller regularly released fixes and updates that Microsoft will continue to provide before and after Windows 10 is released to manufacturing as part of its "Windows as a service" model.

Microsoft's 'Redstone': An update to Windows 10 due in 2016 | ZDNet

A:Microsoft's 'Redstone': An update to Windows 10 due in 2016

Is Redstone the first Windows 10 update?


This story has been updated
Windows 10 might be well on the way, but that hasn't stopped Microsoft's next Windows project - codenamed Redstone - from peeking out publicly for the first time.

First reported by Neowin, the Redstone project will be a Windows OS update next year and it's thus far unclear whether it will refresh Windows 10 or be a part of Windows Server 2016. Redstone will be released in two waves, one in June of 2016 and one in October 2016.

The Redstone name itself comes from the Microsoft-owned Minecraft video game where it is a construction "block" and this follows the policy of naming projects after features from games such as Cortana and Spartan from Halo.

Is Redstone the first Windows 10 update? | News | TechRadar

1 more replies
Answer Match 87.78%

Please note that Microsoft have just announced new update methods for Windows 7/8.
Effective October 2016. a single update package will be delivered via Windows Update with all the available updates included without the possibility to select which ones to install. It's all or nothing.

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Answer Match 87.78%

Hi all,

I've been having a problem with Windows updates on my (Win7) pc for some time now.

Downloading the updates usually doesn't pose a problem, but after rebooting it says "error configuring Windows updates reverting changes". That's when the loop starts: my system reboots and tries to configure the updates again, fails and reboots etc. The only way to get out of this is to press F8 and use system recovery. After this happened today I checked Windows update. All of the updates failed except for one(?).

- So far, I downloaded (and ran) the System Update Readiness Tool.

- I ran the SFC scan. It identified a number of problems, but it was unable to fix all of them.

- I can't include Windows update error codes in this post, because they do not appear (anymore). Therefor I check the update history instead.

Please see the log collection attached to this post.

Any help would be much appreciated.

Kind regards,

More replies
Answer Match 87.36%

So I have this weird thing happening in my relatively fresh install of Windows 10.
Whenever I search for "Check for Updates" or "Windows Update settings" on the search box of the start menu, I get the results that I want but if I press enter or try to click on those results nothing happens.. As far as I know I can click all others search results but those, and maybe others related to windows update.

I can still get updates by going to Settings>Update & Security though.

In my other computers this works fine, and as far as I can tell all the updates are done.
From what I've searched around other people seemed to have a similar issue where they couldn't acess the settings at all which isn't my case. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results.

A:Can't click on "Check for Updates" "Windows Update settings" on Start

.............. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results. .....................

Please clarify what did you mean by "no results".

When sfc /scannow is completed, it will give you one of the following 3 reports....................(paraphrasing)

1. No integrity violation.
2. Found corrupted files and repair is successful.
3. Found corrupted files but unable to repair some of them.

Which one of the above is applicable to you ?

3 more replies
Answer Match 87.36%

We are a small company with about 20 users connecting to a terminal server.

here is the problem:
current user profiles will run the first time log on installers ex "setting up settings for IE 6" or the office user configuration wizard. these are long time users who have already done this a wile ago.

a user will log on to the terminal server, in this case the system admin, they will start outlook 2000, do what they need to do, then upon closing, the dialog box: "please wait wile outlook closes" hangs

However; when a new user profile is made, the installers do not run and the outlook closing box goes away in about 3 seconds. all the applications are running fine. this has been going on since the original install of the server

it would be best if we didn't shut it down, users log into it 24 hours a day (we provide a 24 service) I do however have an idea how to get around this problem, but it doesn't fix the problem. I would like to know what is going on with it to maybe implement a better solution


A:Terminal Server Outlook "closing" box hangs

7 more replies
Answer Match 87.36%

In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?

A:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

16 more replies
Answer Match 86.94%

My Windows update has stopped working altogether, it just hangs on "checking for updates", I've left it on overnight, still nothing. I've tried sfc /scannow (both in Windows and from boot), the readiness tool, running chkdsk /f /r, and the Windows troubleshooting fix. Also, every time I start up my pc I get two pop up messages:
Error: -3 from inflate incorrect data check
Error decompressing shell32.dll

I'm almost certain my HD needs to be replaced but I thought I'd see if anything can be done before going through that. I've attached the CBS log and the windows update log from event viewer. Any help is appreciated. Thanks.

A:Win7 Update hangs indefinitely on "Checking..."

Follow these instructions exactly.
First, set Windows Updates to never check for Updates.
Next restart your computer, then install KB3020369, if not installed.
Then install KB3172605.

Windows updates should return to normal. You can then reset your updates to automatically check for updates if desired

1 more replies
Answer Match 86.94%

During my initial Windows 7 Pro to Windows 10 Pro upgrade, I lost my Outlook 2016 contacts. They are backed up on iCloud (on the same Win 10 desktop) from my iPhone, but I don't know how to copy them to the Outlook 2016 contacts file. Can anyone help?

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Answer Match 86.94%

During my initial Windows 7 Pro to Windows 10 Pro upgrade, I lost my Outlook 2016 contacts. They are backed up on iCloud (on the same Win 10 desktop) from my iPhone, but I don't know how to copy them to the Outlook 2016 contacts file. Can anyone help?

A:Lost Outlook 2016 Contacts during Windows 10 upgrade

Try the step listed here, it's lower down saying that they aren't in your deleted folder. It is hidden, if not showing click the light bulb and type in recover and it will show you the hidden item

Recover a deleted contact in Outlook - Outlook

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Answer Match 86.52%

Every since my computer received the April 7, 2016 "Definition Update for Windows Defender - KB2267602 (Definition 1.217.854.0)" my scanner can no longer send documents to my computer.  I have a Sharp AR-M257 copier/scanner/fax and it is
wirelessly connected to my computer.  Is there a setting that I need to adjust to allow the copier to access my computer?

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Answer Match 86.52%

Just reinstalled windows 7 onto a pc that was upgraded to windows 10, I attempted to search around for cures to my problem but no avail windows update refuses to update i've used the miscrosoft windows update checker and get the same results as listed above I have found no solution and can make NO updates to my computer making it impossible to game.
I have all antivirus software disabled.
Windows Update error 0x80080005(2016-11-15-T-11_08_14P)

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Answer Match 86.52%


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Answer Match 86.52%

Hello, everyone.

My Windows 7 Pro is genuine and have been working OK for a long time until today precisely at 20:30h GMT -03:00.

The notebook was idle, I was away for 30 minutes and when I came back it had a message saying: "Windows' been not properly shutted down". Ten minutes later a BSOD (IRQL_NOT_LESS...) occurred. And then random BSOD (DRIVER_IRQL_NOT..., tcpip.sys, ntoskrnl, etc) occurred.

Since i didn't change ANYTHING (hardware or software), I tried to run Windows Update to solve the problem. Then I noticed svchost.exe was with high memory usage and went back to normal when I stopped Windows Update service.

This is what I did to stop (so far, 45 minutes) the BSOD:
- Downloaded and installed this KB (;
- services.msc > Windows Update > Disabled, and;
- Control Panel > Windows Update > NEVER check for updates.

The last time i successfully ran Windows Update was 09/Feb/2016.

What do I do? I read that many people are having issues with Windows 7 Updates. I don't want Windows 8 or 10, I like 7 and have NO reason to upgrade.

I attached the DM Log Collector in this message.

Thanks in advance.

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Answer Match 86.52%

Another Windows 10 update causes trouble, this time with Word 2016

By Darren Allan,

It's a minor issue, but an annoying one for some

Microsoft hasn't had much luck when it comes to tweaking its various bits of software of late, and the Redmond truck has suffered another update fender-bender, this time affecting Microsoft Word 2016 users running Windows 10.

The problem has been caused by a Windows 10 update unleashed late last week, namely Cumulative Update KB3124200, which Microsoft noted made some tweaks and offered "improved functionality" for the OS (yes, a typically vague patch description).

Except it didn't improve Microsoft Word's functionality, and as The Register reports, it caused Word's Normal.dotm template to be renamed, then recreated and reset to its default settings (losing the user any customisation and macros saved in the template).

Not normal

As 'Rob L', Group Engineering Microsoft Word, posted on the thread regarding this issue, what's happening is that the existing Normal.dotm is being renamed to Normal.dotm.old during startup.

So the good news is that this is simple to cure, as all the settings are still saved in this file, which is easy enough to recover from the Templates directory. If you're affected by this problem, check out the full instructions on the link posted below

Redmond suffered a substantial number of complaints over missteps with the major November update for Windows 10, plus it ha... Read more

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Answer Match 86.52%

I recently installed the OCTOBER 2016 update for WINDOWS 10 on my laptop but now the internal DVD drive is not working. It is not playing any discs but strangely is recognizing any empty disc i put in. Have tried uninstalling & restarting the computer,
have tried the registry solution, have tried troubleshooting but it says that no problem is detected, have tried updating the drive but it says that i have the latest drive already installed. Nothing has worked so far. IS there a solution for this???

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Answer Match 86.52%

We have a windows 7 x64 professional that's having trouble to update KB3143693, it always give you error code 643 in windows update.
We tried repairing the .Net Framework 4.6.1 and that did not work, and also other Microsoft fixes in which when you apply the fix it just tells you that it failed and it rolls back. I also manually downloaded the KB3143693 to apply the update and it
Does anybody have the same issue and how can I fix it?


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Answer Match 86.52%

So, my system was working fine up until the WIN 10 updates dropped last week, now I'm having positively maddening display issues that I can't seem to resolve with updated drivers, etc. Basically, what I'm getting is:
SUPER sluggish response on the desktop: i.e. move an icon, wait for it to manifest; drag a selection box, equally delayed and choppy regeneration, etc. Like 5+ seconds, ghosting you have to wipe with a window, and whatnot.Open windows not populating with visible content, white or just plain transparent to the desktop when opened. Glitchy blocks as you drag them around.But oddly enough, things like my usual software and the browsers are unaffected (unless you go to save that is) inside their receptive interfaces. I'm having no issues typing this right now, for instance.

What's going on and how to I alleviate it? It has to be some driver conflict as when I startup the issue is fine for a bit, then as startup progs fire up the crapstorm begins. Is there some fix I can apply, or is there a way to rollback the drivers? My video card is a Nvidia Quadro K620, and I've got the latest drivers on here... like I said, everything was golden until WIN 10 updated. Help a brotha out! Big thanks in advance.

A:Display issues after February 2016 Windows 10 update.

Go to the Windows Updates section of all settings and click advance to view your update history. Check to see what drivers if any were installed.

You may want to run check disk. errors on your hard drive can cause performance issues like the ones you are describing. Right click your hard drive, choose properties, click tools tab, and schedule a check disk for your next reboot. It may auto repair if errors are found.

You can right-click the start menu and open device manager to view your devices. From there you can roll back drivers but i don't recommend doing this unless you are sure it is a driver issue.

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Answer Match 86.52%

Sorry if this has been asked before, please point to the appropriate thread. I have Nero 2016 installed and I noticed that when using Nero Video and import large video files (over 4GB) or many small segment (500MB) video files (over 5-6) it can hang. Windows 10 seem to suspend the process and all I can do is wait (for ever) to recover. It doesn't allow me to end task (Access denied). If I also try to end task Explorer it will hang as well. The only solution is to reset the computer using the reset button on the front. Is there any work around apart from importing small files and appending a little at a time (not really convenient)? How can I allocate more RAM to Nero Video so it doesn't hang? Running as Administrator or setting priority to high, doesn't make any difference.

Thank you in advance.

PS: The problem occurs at my main PC (8GB RAM, see my specs) but I saw it a couple of times in my notebook (Windows 10 32-bit, 4GB RAM). Since I mentioned my notebook, it has Intel graphics and latest Intel software won't allow me to adjust the shared RAM. Is there any other tool to force the Intel graphics to use less RAM? Since it is a notebook, there is no such setting in BIOS either.

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Answer Match 86.52%

I'm not sure what this is in Windows Update [and this seems to be greyed out itself too], but how is it possible to have no results in Google on this KB that's in Windows Update?

I also clicked on the "more information" for the Microsoft Knowledge Base, but nothing came up there either.

A:A "non-existent" Windows update ("KB3024777") even Google can't find

Also note that it can't be unchecked/deselected.

Edit: It seems this update removes kb3004394 and vanish without a trace (except in History).
Neither seems to be available in the uninstall list afterwards.

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Answer Match 86.52%

To anyone that can help me out:

I purchased a windows anytime upgrade key and upgraded my system from windows 7 home premiuim to windows 7 ultimate now when my windows tries to update I get this: (See image titled "message")

To bring you up to speed as to what I've done so far:
I ran sfc\scannow and no errors were found
I downloaded the hotfixes and apllied them and still could not update
I tried to do a system restore to the point before I upgraded, but I could not perform one because all of my previous attempts to update windows automatically creates a system restore and all the restore points were within a 24 hour period
I installed a system update readiness tool as per "windows help and support" dialogue box

To see the updates that did not install, refer to the image titled "update"

Really, I feel like I've done my homework and I've exhausted my efforts as to how to fix this problem. I'm currently going to school for computers and so I really like to apply what I learn in real world situations, but this one has got me stumped!

I'm also attaching my checksur.log I don't understand it now and it looks like a foreign language to me, but as I progress through my information systems degree I hope one day I can become a techsupport forum partner.

Any help would be greatly appreciated!!

Thanks in advance,



Checking System Update Read... Read more

A:windows update error code "WindowsUpdate_80073712" "WindowsUpdate_dt000"

Hi have you tried running a start up repair An update is not installed successfully when you try to install the update in Windows Vista and Windows 7

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Answer Match 86.52%

Hello guys,

I don't know what I did, but nothing happens when I click on those two things in the search bar:

View image: wtf

I reinstalled Windows a few hours ago, and IIRC pressing those with the mouse lead somewhere. Now when I click on them, it does nothing. I have to type in "Settings", so I can click on the actual Windows App. Then I can navigate to those settings. IIRC those results were "clickable".

Can somebody help?

Thanks in advance!

A:Can't open "Windows Update Settings" or "Check for Updates"

Hello iamnewhere,

If you like, here's a Windows Update shortcut to use for now until hopefully an update will sort it for you.

Windows Update Shortcut - Create in Windows 10

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Answer Match 86.52%

this is a bit of a critical issue - big Outlook 2010 client running on a netbook, big data store/s. I figured someday it would be an issue and we're there.
basically I can't get the patient to lie still - when we open, it hangs "loading" - presumably jjust loading the main profile.
Need some tips.

should I run scanpst.exe? if so, ... i've noticed that scanpst isn't always installed... its not on my own Office 2007 pro. ms adamantly claims I'm defective but it just ain't on the drive.

I plan to try to get it to run in safe mode, but then what?

A:Outlook 2010 hangs "Loading" - pls help

confirmed. no "scanpst.exe" is on the 2010, just like Office 2007

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Answer Match 86.52%

I'm trying under "Windows Update" to click on "check for updates" however when I do that I get message
"windows update cannot currently check for updates, because updates on this computer are controlled by your system administrator"
I am the admin on the PC however this PC points to a In-office "WSUS server" to normally get its update
Is there a work around to this that I could add to my local group policy or registry?
I have been under Group Policy Object Editor -->Computer Configuration --> Administrative Templates -->
Windows Components --> Windows Update
but seen nothing that would allow to override this error
Any suggestion(s) would be most appreciated

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Answer Match 86.52%

Hi every one,
I have Intel "DG31" and "core 2 do"
Program hangs, when i try to open or save as a file In "excel-2003" and "corel draw9" and "WILCOM Es9"
and in task manager it shows ?not responding?
But when i try to open it by clicking on the file using windows explorer it works quite well.
Earlier i used same programes on the "865glc" and "2.4" there was no problem,
I have also tried many Intel computers to trace the problem
i found the problem on every computer that was build on the motherboard later then Intel 865
Now what to do?
Mohammad Imran

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Answer Match 86.1%

I am running Windows XP SP3, fully updated, on an Acer lap top PC.

I have several folders full of .mp3's and want to see the bit rate and duration. To do this I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

The two new columns appear, but the format of the "Duration" column appears to be "hours:minutes", so I see "00:04" or "00:03" for most .mp3's, when what I want to see is 'hours:minutes:seconds", e.g. "00:03:45".

This also happens for video files (.avi files), e.g. all my episodes of "Heroes" (sad, I know) have a duration of "00:42" instead of "00:42:xx".

Here are two pictures showing the problem with the .mp3's. The first is of Explorer showing the Duration as "Hours:Minutes":

The second picture is of the properties window of the first .mp3 in the list above:

I copied some .mp3 files to another (old) PC on my home network, and it displayed the duration field correctly:

Also, the properties window correctly shows the duration also:

I'm not the only person to have this problem. I received a private message from a member of another forum where I posted about this problem several weeks ago. That person also has the same problem with the duration field.

The tech guys on that forum were unable to find the source... Read more

A:Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

* bump *

Tricky, this one!

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Answer Match 86.1%

I have Outlook 2016 installed as part of Office on my Windows 10 computer and would like to import the 2016 contacts and calendar to the Windows 10 Mail app. I have searched to web for instructions for doing so but have not found an answer. I intend to use the Mail app on a W10 machine without Office installed.

Can this be done and how do I go about doing it?

Thank you very much.

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Answer Match 86.1%

A widespread problem? My Outlook 2016 Mail is performing normally in Windows 10 and syncing mail with my phone. However...I cannot sync my calendar or contacts into my Lumia 735. I get hints (nothing specific) from online searching that since my service provider (Time Warner) doesn't use MS Exchange, that the syncing can't be done. Can anyone verify that?
My mail is transferred cleanly, but contacts and calendar won't come over to the phone.
Any ideas about a solution?
Windows 10 Anniversary version
Windows Phone 10 ...1594.03084

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Answer Match 86.1%

Hi ,
Can anyone suggest a fix please ? I have been through the usual account settings routes without success and PC world know how keep giving me command prompt fixes that do absolutely nothing. I can see my gmail messages online but not in outlook , same goes for draft messages which isn't even an option ( cant even find that folder never mind any messages)

Thank you

A:Unable to see sent messages in sent folder in Outlook 2016 (Moved from Windows 10)

How has Gmail been configured ?
Goto Accounts and see if setup as POP or IMAP

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Answer Match 85.68%

I am referring to the new update patches that was to begin October 2016.

A:Why haven't I received my Windows 7 Update Tuesday that was released Oct. 11, 2016?

is your mummy aware of that ?

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Answer Match 85.68%

We have a windows 7 x64 professional that's having trouble to update KB3143693, it always give you error code 643 in windows update.
We tried repairing the .Net Framework 4.6.1 and that did not work, and also other Microsoft fixes in which when you apply the fix it just tells you that it failed and it rolls back. I also manually downloaded the KB3143693 to apply the update and it
Does anybody have the same issue and how can I fix it?


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Answer Match 85.68%

When I go to power off there is an option to update. I choses to update and restart. The computer configures Window 7 for the update. It restarts and I get a screen that says" Working on updates 0% Don't turn off your PC. This will take a while."
Well for the past hour the percentage remains at 0 percent. I am stuck because this happen last Oct and after 6 hours I had to do a hard boot. I am at a lost. I have an Dell All-in-one touch screen computer. 


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Answer Match 85.68%

Hello,I recently purchased a new 2016 model Spectre x360 (PN X7V20UA). It came running Windows 10 1511, and I would like it to be running 1607 (Anniversary Update). However, the update to 1607 is not being offered inside of Windows Update. I've installed everything that was available, include today's November patch releases, to no avail. Windows Update shows "Your device is up to date." This link says that the 1607 update is being blocked on this model temporarily due to driver compatability issues. I tried to get confirmation from HP twitter support about if this was true or not, but wasn't able to get much help. Can someone please confim this?

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Answer Match 85.68%

Per this article, Microsoft claims that Windows update will download Office updates for the user:

Update Office and your computer with Microsoft Update - Office Support

On three different computers I've configured it this way, and none of them have ever downloaded an Office update. It's annoying to have to manually do it all the time.

Have any of you had any luck updating Office via Windows update? If you have, please share any things that you've done to make it work. Thanks.

A:Windows 10 update won't update Office 2016

In Windows Update 'Advanced Options', have you checked, 'Give me updates for other MS products...'?

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Answer Match 85.68%

Windows Update will not update and I've tried multiple fixes
I have Windows 7 Professional, 64 bit OS. I have researched multiple "fixes" on this site, and still cannot get it to function properly.
Some of the patches are using a Standalone Installer. When they are engaged, it searches for updated files, and that's all it does.
I have a new install from an image at Fujitsu tech made on 13 Oct 2016
Can anyone assist me in fixing this situation.

I have a Fujitsu Fujitsu Lifebook SH-782 Laptop. It's about 4 years old.


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Answer Match 85.26%

windows update error "WindowsUpdate_80070BC9" "WindowsUpdate_dt000"
I am using windows 7 64 bit
I cannot install any important updates and haven't been since 8/2010

A:windows update error "WindowsUpdate_80070BC9" "WindowsUpdate_dt000"

These links from Microsoft Support will help you up....
Link 1
Link 2

PLZ go through these support links and do reply if the problem is solved......

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Answer Match 84.84%

A friend is using OE with XP (Home) - SP3 installed. Also uses AVG.

She normally leaves her computer on continuously, but does periodically reboot it.

Recently, after being on for much of the day where she has used OE a time or two, OE will hang. Clicking on the shortcut or going to the program file and trying to open the application results in not activity. Checking the Task Manager shows that OE is not a running application.

Once in a while, a window appears saying, "An Unknown Error has occured".

The only way to resolve the problem so far is to reboot the computer, which is a bit aggrevating.

Any suggestions?

A:Outlook Express "hangs"

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Answer Match 84.84%

Deleting 374,707 items ... 99% complete <-- what is the remaining 1% ?
Time remaining <-- empty, why ?
items remaining: 0 (o bytes) <-- why does it never finish delete operation ?

Note: with delete command - as with most Windows 10 commands - verb tenses are wrong, why ?
Example 1:
deleting <-- preparing to delete would be correct
deleted <-- completing deletion would be correct because operation continues even after "100%"!

Verb tenses were mostly wrong also in Windows 8 - why ?
whereas in Windows 7 and earlies Windows versions they were ok - why ?

Example 2:
copying <-- preparing to copy would be correct!
copied <-- completing copy would be correct because operation continues even after 100% has been copied!

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Answer Match 84.84%

After the Windows 10 August 13, 2016 update, all my picture files (jpg) don't show any thumbnail pictures or a preview when you hover over them... none. They open just fine, but it's sure a pain not being able to first see what they are without having to actually open each one first. Why did happen and what can be done to fix it?

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Answer Match 84.84%

Windows 7 Home premium 64 bit, Service Pack 1, HP envy 17 notebook PC. I've tried several fixes for error 0x80070005 they didn't help. Any advise would be helpful. Virus scan shows clean, I'm just about ready to format and start over... Thanks for any

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