Tech Problem Aggregator

Tablet PC Touch Screen Not Working Correctly

Q: Tablet PC Touch Screen Not Working Correctly

I own a Fujitsu TH700 Tablet PC. It initially ran Windows 7 and everything was working really well on it, but then I upgraded to Windows 10 (I was curious) and some features just have not worked properly since. The one problem that I have been unable to fix is the touch screen. When the computer is in its "laptop position" (see image) the touch screen works just fine. However, when I rotate the screen and click it into the "tablet position" the touch screen becomes completely unresponsive. When I lift the lid again into the "laptop position", the screen remains unresponsive until I put the computer to sleep and wake it up again. After that, it works completely fine.

When the laptop screen is turned and clicked into the "tablet position", there is a programming shift that happens to turn the laptop into "tablet mode" (this is not the same as Windows 10 tablet mode. In-fact, Windows 10 tablet mode doesn't recognize me turning the screen and clicking it into the "tablet position"). I'm not sure what the differences are between the TH700's laptop mode and tablet mode. The only thing I can see is that the screen auto rotates (as shown in the image).

This malfunction started occurring soon after I downloaded Windows 10, but I'm fairly sure it was working properly for a week or so. It was only when I connected my TH700 (in the "tablet position") into an external projector that the touch screen stopped working. So I have no clue if this is related to the Windows 10 upgrade or not, though I never had a problem connecting to projectors with Windows 7.

I have tried uninstalling and reinstalling the relevant 'Human Interface Devices' drivers in the Device Manager which did not work. I also went to the Fujitsu website and updated all the drivers for my computer which also did not fix the problem.

I'm sure it would be very helpful to know what shifts actually take place on the programming end when I turn the screen and click it into the "tablet position", but I don't know how to find that information. Any help is appreciated. Thanks.

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Answer Match 89.04%

Hi,

Configuration :
HP Pavilion tx2000z CTO NB
Genuine Windows Vista Home Premium with Service Pack 1 (64-bit)
AMD Turion(TM) 64 X2 Dual-Core Mobile Technology Gold Edition TL-68 (2.4 GHz)
12.1" diagonal WXGA High-Definition HP BrightView Widescreen (1280 x 800) w/Integrated Touch-screen
4GB DDR2 System Memory (2 Dimm)
NVIDIA(R) GeForce(R) Go 6150

NVIDIA GeForce Go 6150 Video Driver - 7.15.11.5682
This is the video driver version for my HP tablet(HP Website). But unknowingly I installed the latest version(7.15.11.7770) from NVIDIA through Windows update. And from that time onwards, my touch screen stopped working. It is not recognizing my stylus/finger.
I contacted HP care and they advised me to follow these steps.
1) Uninstall the latest driver and install the 11.5682 driver
2) Bios Flash
3) Calibrate
I am done with the first two steps but still my touch screen is not recognizing the pen. So I couldn't calibrate.
When I contacted the HP care again, they are telling it may be because of hardware failure. My notebook is working perfectly except this touchscreen.

Please anyone help me to solve the issue.

Cheers
Arun

A:HP TX2000Z Tablet touch screen not working

Can you please tell me, what is the best way to install video drivers.

I tried in 2 ways
devicemanager ->display adapter -> Nvidia 6150 -> uninstall
Add/Remove Programs -> Remove only display adapter

After reboot, still it is asking me "Do you need to overwrite the files?

3 more replies
Answer Match 81.48%

My X220 tablet comes with pen and limited touch support with 2 touch points. I have no issues on windows 7 but on windows 8.1 it has changed to be working with only 1 touch point since some time that I don't remember exactly when. So that I can work with one finger only and 2-finger functions such as pinch to zoom are unavailable. My drivers are all uptodate. I think I should completely uninstall the related driver before reinstalling but don't know how to procede and couldn't find the solution. I tried uninstalling all HIDs through Device manager and one-by-one, specifically wacom device. when I uninstall it, I lose touch option completely. but reinstalling through Device Manager sounds like recovering exactly the previous faulty condition. Maybe there is a conflict with windows 8.1 like Microsoft Input Configuration Device which might be unlikely.  So is there any other way to have full wipe and clean reinstall of those touch screen drivers? I appreciate it if you put links to the drivers for me, if they are not available on Lenovo Support. Tell me if you had the same touch issue in Windows 8.1  and how you solved it. Thanks 

























Device manager.JPG ?72 KB

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Answer Match 72.24%

When my Inspiron 15 7568 is flipped around into tablet config, both touch and stylus stop working.
Is there a firmware fix?  It appears to be a problem inside the machine and not Windows.When I open the lid all the way, a number of items instantly vanish from the device manager.  -Which is smart for things like the touch pad and the keyboard, but somehow the touch screen and stylus got included in that feature.

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Answer Match 72.24%

Hi,
I got a new Inspiron 15 - 7568. As soon as I flip it into tablet configuration (whether I choose tablet mode or not), touch stops working. Only way to get it to work is to restart the notebook.
When touch is not working, Win 10 reports no touch capability and in Device Manager one USB device has an error "Unknown USB Device (Device Descriptor Request Failed". After the restart everything is in order, until try to get it into tablet configuration.
Already updated, drivers, BIOS etc to the latest on Dell site.
I tried disabling USB selective suspend setting in power management - no change.
Has anyone had the same issue?
Any suggestions before it goes to Dell Support?

A:Inspiron 7568 - Touch stops working when in tablet configuration

I am sorry to read that you are having this problem.  Is this something that has always happened since getting the notebook or something that recently started?  Has anything been changed with the system just prior to when the problem started?
If you haven't tried already please download the 0006, a00 version of the touch firmware from here.  I also suggest installing the chipset and Intel Serial I/O drivers as well.
I will likely shoot you a friend request but please reply here if you have tried the drivers that I mentioned and if it made any difference.
Thanks

TB

6 more replies
Answer Match 72.24%

I have just bought a 7" Android tablet from China at a very good price. It works well except for one thing, scrolling on the touch screen. I have to press hard to get it to scroll which causes it to open up what was pressed or it will scroll very quickly to the bottom of the page. I don't seem to have any control over the scrolling. I have contacted the company about this and I am waiting on a reply. Would anyone have a solution to this problem? Thanks.
 

A:7" Tablet touch screen problem

Perhaps there's a setting for touch screen sensitivity?
 

11 more replies
Answer Match 72.24%

Windows XP Tablet Edition had to be removed from my Lenovo ThinkPad X41 tablet because the PC was issued for school, and the school-licensed software had to be removed. Now I'm running Windows XP Pro (a mistake on the school technical administrator's part?), and the touch screen no longer responds to the stylus.
I tried to contact the school technical administrator, calling to his attention that I'm no longer running Tablet Edition, which is probably necessary, but he has not responded.
I've tried installing such drivers as 7jge15ww and 913z07us, and I've run the ThinkVantage System Update several times, to no avail. Is there a driver I'm overlooking? Is it at all possible to simply USE my tablet properly without having to go out and buy Windows XP Tablet Edition?
 

A:Enable touch screen for Lenovo X41 tablet

You can get Recovery Discs from IBM is the built in Recovery partition and utility are not longer on the laptop from IBM/Lenovo by going here: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4M7HWZ

If the Recovery Partition is still intact and accessible you can return to Windows XP Tablet Edition by following these instructions: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4UFUYK

Looking at the downloads I don't see a driver for the Touch Screen: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67100
When you ran the System Update utility you installed all the drivers and software/accessories updates?
 

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Answer Match 72.24%

my hp x2 210 tablet fell down and broked . The touch is also disabled ! i want to replace ithow much will it costs? please contact me at [email protected] india bangalore, karnadaka

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Answer Match 72.24%

I aquired an HP TX1305US convertable touch tablet. it seems to have some issues with the touch screen. first of all, half the time, the touch doesn't work. anytime i flip the screen around into tablet mode, the pointer goes haywire and when i go back to laptop mode, the pointer is stuck in the corner, and it can't be moved. also, the application toolbar comes up and the only way to fix it is to reboot. i uninstalled the tablet functionality through windows and reinstalled and the problem is still there. additionally, when the touch screen was working, i had to use alot of pressure. i was kind of expecting it to work like an ipod touch or pda. i'm not sure if this could be hardware or software. the laptop has vista ultimate. i checked ho for all the updates and everything should be current. any ideas of what could be the problem?
 

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Answer Match 72.24%

I have an ASUS tablet that I don't know the model nor is it listed anywhere on the tablet. it originally had a detachable keyboard but the guy that gave it to me didn't have it. according to device manager, it has a generic touch screen driver. I have frequent unresponsiveness and sporadic automatic touches a with the touch screen, and I think it may be due to the generic touch screen drivers. If I had the ASUS one, I think it would work better. Device manager reports the hardware ID as: HID\VEN_ATML&DEV_1000&Col01 but no search engine can find it. Google had only two pages of results, all of which were dodgy. Many others like Yahoo only had one page of results of the same dodgy or other dodgy results. I was wondering if you can lead me to the right one. You have been so helpful with finding me drivers before so I am sure it would be no problem.

A:Need touch screen drivers for ASUS tablet

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 

 
Click on the following checkbox only:
 
• List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

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Answer Match 72.24%

This is my first post here. I use PSPro for drawing for fun. I use a mouse. Recently I was given a tablet. In theory this is better, as holding a pen is easier than the mouse for drawing. The main problem is that the image is on the laptop screen and the pen is on the plain tablet, so you have to guess where to start drawing by moving the pen around until the cursor is positioned where you want it. The next problem is that I do not want to relearn all the PSP commands (and positions around the edge) on the tablet. The mouse works with the tablet, but putting the pen down to use the mouse is a hassle. There are expensive (around 1000) tablets with a touch screen where you draw on the image, just like a pencil on paper. Too expensive for me. Is there a touch-screen tablet that will work with Paint Shop Pro? What about an Ipad? I dont really know how a touch screen works with a programme liike PSP. Do you just touch the screen in the same place as you would position the cursor? Does a tablet have USB ports so I could save my work on a memory stick, or by cable to the drive in my laptop? I dont know if its possible, but If I could draw on the touch screen and save my work on my laptop, this would be ideal. I hope someone can help. Thanks in advance.
 

A:using paint shop pro on a touch-screen tablet

6 more replies
Answer Match 71.4%

hi everyone, i am a new one, i have one install problem.
the touch screen is iltek, and it is work on the setup stage, (during the boot up), but when it is finish install, the touch screen not work at all...,
i need to restart the tablet many time, some time it will lucky get recognize for the touch, but it is not usable...
any solution or same Situation?
the touch screen is 100% work on the windows 7 and android x86.

thx for your help.

A:tablet touch screen problem in windows 8 install

Do into your Device manager and check if any devices need drivers. What model laptop is it cos you may need to install the touchc screen software pertaining to the tablet.

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Answer Match 71.4%

I have a basic model of the YOGA 300 (11 BY).  Due to size limitations of the eMMC drive, I couldn't upgrade to windows 10 (not enough disk space). So I downloaded the windows 10 installer/ISO to a 32gb SD Card, and upgraded from there.. actually (probably a mistake in retrospect) I did a clean install.. Windows 10 runs with no problems, and I downloaded./installed all the Lenovo drivers for windows 10 for this machine. Unfortunately I now have two issues: 1. When I flip the screen into tablet mode, the laptop doesn't seem to realise, and so I don't get the auto-tablet mode that I would expect? 2. Even with all the Lenovo drivers for this machine installed, I do not get any touch-screen response at all.. only mouse driven. Any help would be appreciated. P.S:  Anyone with the same version of YOGA 300 with an eMMC who wish to gain more drive space?  You can buy a cheap USB 3.0 slimline USB disk (because the SD Card sticks out a bit) and create a VHD which gives you a second "real drive"... this was particularlly useful when wanting to store my dropbox/onedrive sync locations!










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A:YOGA 300 11by No tablet mode or screen touch after...

Exactly the same problem here too.

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Answer Match 71.4%

Hi

I've just acquired a Satellite R10-101 Laptop/Tablet.

The machine did not come with a touch pen so I am unsure if the touch screen is working or not.

When the machine is in tablet mode the touch screen does not respond to any touch with a finger. I have tried a pointing device from a hand held Windows CE device that has a touch screen but this does not work on the R10's touch screen.

Does the touch screen need to be enabled or do I need to obtain a Toshiba Touch Pen?

The machine is running Windows XP Tablet Edition. Will I get the same functionally if I upgrade to Windows 7. Is the R10's hardware compatible with Win 7?

Thanks for any help or advice.

Joe

Message was edited by: Joe Blow

A:Satellite R10-101: touch screen does not respond in tablet mode

Hi

The display panel works as a touch sensitive digitizer screen.
You need the Tablet Pen in order to use the touch display in tablet mode.

I think that you can order the missing tablet pen from Toshiba authorized service partner in your country or google for the part numbers: P000407550 or P000445420

3 more replies
Answer Match 70.56%

Hey to everyone. I have a question since lenovo seems to lack on a informations when it comes to this. I bought a used X220 and cant identify if it should be multitouch or pen input only model. Screen part number is (according to lenovo page):04W3462Model Number is 42962WUTouchscreen with finger doesnt work ( if it has any).I dont have a pen (stylus) currently since it was not provided with laptop BUT:Windows in properties says : No pen or touch input is available for this display .Reinstalled windows freshly twice along with drivers (once manually downloaded , second time used Lenovo System update)Still says the same, and there is no tablet or pen and touch settings in control panel.In some other topics , someone suggested to similar problem as a solution installing wacom pen drivers, lenovo digitizer drivers etc.Tried provided drivers , and with every driver throws the same error : a supported tablet was not found on the systemMaybe it has to detect pen near the laptop and it should be fine?Did I just got ripped off?Thanks a bunch!










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A:X220 Tablet Screen type identify ( and touch input...

Ok, so the lcd is definitely multitouch , which is now a reason to concern .Basically , windows recognize it as a laptop, no hid touch input devices in device manager whatsoever.Is this a common issue? Tryed unpluging and plugging back in LCD micro cables but nothing.

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Answer Match 69.3%

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










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A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Answer Match 68.88%

The touchscreen stopped working suddenly on my Envy TouchSmart Sleekbook 4-1115dx. At first i though it was like a normal failure and that will get fixed by turning the pc off or restarting so I did not pay attention to it until now that I had restart my pc multiple times. Currently running win10. I started to believe it was because of an update a few days ago since it was when the problem started but all drivers and everything is up to date. I have checked for the HID-compliant Touch Screen driver and had to  show hidden divices in order to find it. I cannot enable it and when i check in the properties the following message displays: "Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer." I have no idea on how to connect or how it got disconnected. I come from a similar thread but did not solve my problem. I have been researching this for hours and have not found and answer. Help please! 

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Answer Match 68.88%

Hello everyone, my touch screen on my lenovo ideapad z400 touch is not working anymore.  The only weird thing I remember is some ghost touchpoint on my screen. I've been looking for the answer to this issue, but it seems that Lenovo does not address this problem.  If someone has found the solution to this problem and wants to share it with me, I will be forever grateful.  

A:IdeaPad z400 Touch - Touch screen not working

I facing the same situation right now. any solution please. left side of monitor is being "touched"?

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Answer Match 65.1%

I bought a Lenovo G50-80 Touch Laptop, but for some reason the touchscreen is disabled and it also says that it doesn't have touchscreen on it.

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I am not sure exactly at what point it happened but I recently found that the touch screen on my Elite X2 1011 was not working. The pen still functions normally. When checking the pen and touch settings I can only configure the pen settings and only "Pen support" is listed in view pen and touch settings. The touch screen used to work in both the original Windows 8.1 and then also after upgrading to Windows 10. There have been no error messages and the event logs do not seem to indicate any problems; it is as though the machine has just forgotten it is a touch screen. I have tried reinstalling drivers, reinstalling both Windows 10, and going back to Windows 8.1 to no avail. I really loved this little device but ease of use is cut rather drastically without the touch functionality. Has anyone else had a problem like this and have a solution? Any help at all is greatly appreciated.

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Answer Match 61.74%

Hey all, I woke up this morning and started using my computer to find that there were white spots on my computer screen that I had not previously noticed. I have had the computer for two years and haven't had any similar issues. There does not appear to be anything wrong with the pixels, as the color changes appropriately - it's just brighter. Furthermore, the bright spots on the screen heat up much more than the rest of the screen, which remains cool. I also noticed that, though this may be a separate issue, the touch screen isn't responding. Here is an image (it's much more noticeable on a white background): http://imgur.com/09sYisg   Any help is much appreciated!

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Answer Match 61.74%

Normally when I switch on my computer the homepage is displayed on screen as expected, but lately when the computer is switched on the homepage is displayed very faintly in the background but to all intensive purposes the screen is blank.
Is it a loose connection or is my graphics card on it way out. I have an older Dell inspiron 6400.
 

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Answer Match 61.32%

Got an inspiron 13 7000 yesterday and trying to use for first time.  When switching to tablet mode, the virtural/on-screen keyboard cannot be selected for use.  It is available in laptop mode (when I don't need it because of the large keyboard in front of me), but not table.

So, I called tech support and was told it was outside of regular tech and they'd transfer me to software tech.  They said there is normally a fee for this support, but since the computer is brand new, there would be not charge.  Software tech refused to help me unless I paid and they transferred me back to hardware tech who put me on hold, then hung up on me.

Wow, nice support on a brand new product!  They want me to pay to get their defective product to work?  I guess it would be cheaper for them to pay for a return shipping label, give me a full refund and sell this as a refurb at half of what they sold it to me for then for them to actually spend a few minutes on the phone trying to help. 

Before I return this and buy another brand, does anyone know how to get the on-screen keyboard to work on tablet mode?

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Answer Match 60.48%

My touch screen on Acer product did work and now does not
I tried all the solutions go to device manager, human interface, touch screen not even listed tried to reload program did not work. What is the deal??

A:Touch screen was working now not

You could use the System Restore feature to get your computer back the time when it worked.
http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

2 more replies
Answer Match 60.48%

Recently i have installed windows 10 in my HP pavillion Ts 14 notebook.I did a clean instllation. After that i used the touch screen. but suddenly it sopped working.The reset button in tablet pc option in controll panel has also grayed out.Even in Hp Hardware Diagnostic  there is no touch screen option to run the test.what should i do to solve this touch screen problemplease help

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Answer Match 60.48%

I have a new R7-572 running on Windows 10. The touch screen stops working randomly. When it's working the driver is shown on the human interfaces list, as uo to date and working. When the screen goes off the driver disappears from the list!Live chat told me to install all the drivers shown on the list for my model, which makes sense, but when I tried the download goes into a zipped folder, with no option to install. I asked how to do this, and he gave me a phone no. Rang the number and told I'd have to pay - for a brand new Acer product, to get advice as to why Acer software won't work?!! They gave me another no to call, but they won't tell me how to download the drivers, they just want me to reinstall the os, with all the inconvenience that entails! Surely you try the easier things first? So, please can someone explain to me how I install the zipped driver downloads?

A:R7-572 touch screen not working

Hope that it is just drivers but what you do is to unzip the driver package into a temporary directory. When the touchscreen is working Right click on START (long press) and go to Device Manager>Human Interface Devices>HID compliant touch screen Click/touch Driver/update driver then select "Browse...on your computer, point to the temorary directory with the new driver and press NEXT. If it is a newer driver it will load it.

9 more replies
Answer Match 60.48%

I've had my laptop for 3 weeks and my touch screen has stopped working.  I've read all posts I can find on this and reset my computer to factory out of the box. 
Having read the posts I tried the Windows hot fix for the issue and it said it didn't apply.  I'm going crazy and ready to give up on this and return my laptop.  I would really like to fix this and move on.  I noticed in the Human Interface drives I have multiple drivers that are the same and I do not see a driver for the touch screen.

Please help!!!

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Answer Match 60.48%

Touchscreen function is not working.  I've updated all drivers.  What am I missing?  Thanks!

A:Touch screen not working

CLM. To better help you we would need the exact model number or product number of your laptop/desktop??? REO

1 more replies
Answer Match 60.48%

I've used win 8.1 before and touch screen is woking normally, when i upgrade to win10 and install all  driver but touch screen is not working.
Please help me.

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Answer Match 60.48%

Touch screen is not working. I upgraded. My notebook with windows 10. When problem seen then reset.by factory reset.still the problem is as it was..Give some idea

A:Touch screen is not working

Hey @Krishnacisf,Welcome to the HP Support Forums! This is a great place to find solutions and help from our community! I would start by running the HP Support Assistant.The following are some helpful links for troubleshooting the HP Support Assistant or downloading the latest version:HP Support AssistantHP PCs - Using HP Support Assistant (Windows 10, 8, 7)HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8) Also run the Windows Update Tool as it may find, and update any old or missing drivers that you need. Once you've done all that, follow the steps in this document: HP TouchSmart PCs - Troubleshooting Touch Screen Issues Please keep me posted.  You can always say thanks by hitting the Thumbs Up button below!Cheers,TechSurge

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Answer Match 60.48%

I noticed my touch screen is not working.  So I took several steps to fix it but to no avail.  The first step was checking to see if drivers were updated but I could identify where the were located in device manager..2nd step was to load hp support assitant and now that is not helpful because it will not open when I click on ? tab

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Answer Match 60.48%

I have dell inspiron 5547 windows 10 installed it's touchscreen has stopped working.... What should I do... Plz guide....

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Answer Match 60.48%

I bought a pavilion 23 like 2 year ago, it came with windows 8, it works perfect until the windows 10 update. i update my computer to windows 10 and the touch screen did not work, i call several times (a lot of times) to the hp call center and they told me to reverse de window 10 update because there were no driver to work with windows 10. I sent Email to suports assitant with no anwers then my coputer warranty ends i try instaling every update, but still not working. if someone could help me with this problem i would be appreciated. i would not go back to windows 8 because i do not see this as a solution to this  Greatings from colombia 

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Answer Match 60.48%

Hello,the USB ports and touchscreen have stopped working on my laptop. I have run diagnostics which have come back will the following code on the USB test:USB port  -  Failed  -  67PX7S-7RL86X-XD7WL1-8D3003  -  8/10/2016 Could someone please advise me what has failed here? THanks

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Answer Match 60.48%

So we replaced the screen on my boyfriends laptop (Samsung 300V3A - Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1, x64-based, Intel core i3-2350M CPU @ 2.30 GHz, 2300Mhz)

and after replacing the screen we noticed the keyboard was not working properly AT ALL!

"QWERTY" come's out as "XD !~"
attaching a USB keyboard works perfectly! and before replacing the screen everything worked fine as well. (he would connect it to his TV and skype me while i was away on buisiness )

We had a friend who was more familiar with screen replacement do the job for us, and he is stumped by this as well. Anyone got any suggestions?? if you need more info on the computer specs let me know and i will post them asap (just let me know how to access them) we are willing to replace the keyboard, but if there is another solution i would rather go that route.

Thanks!
 

A:Keyboard not working correctly after screen replacement

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Boot device not foundPlease install an operating system on your hard disk.Hard  Disk (3F0)F2 System Diagnostic For more information, please visit www.hp.com\go\techcenter\startup  how do i get a new hard drive i dont have a warrenty on it i need help plz. here is the serial number 5CD4386QOS

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Answer Match 59.64%

The touch screen functionality is no longer working and I have no idea why. Please help as I am not very good with computers.

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Answer Match 59.64%

I am unable to re-enable the touch screen on my tablet.The pen works fine on the screen but it is not registering my hand touching the screenI have checked in Device Manager and the HID-Compliant Touch Screen driver is not showing in list of drivers - not showing under hidden devices either.I have updated BIOS to latest version, updated Digitizer as well as Fingerprint Sensor with drivers from HP sitePen/Touch settings will only allow me to set up Pen configuration - Don't get the touch optionStill unable to bring back touch screen on deviceAny ideas?

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Answer Match 59.64%

I am unable to re-enable the touch screen on my tablet.The pen works fine on the screen but it is not registering my hand touching the screenI have checked in Device Manager and the HID-Compliant Touch Screen driver is not showing in list of drivers - not showing under hidden devices either.I have updated BIOS to latest version, updated Digitizer as well as Fingerprint Sensor with drivers from HP sitePen/Touch settings will only allow me to set up Pen configuration - Don't get the touch optionStill unable to bring back touch screen on deviceAny ideas?

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Answer Match 59.64%

I have a Yoga 11e and recently installed Windows 8.1 Enterprise on the device.  After installation the touch screen was no longer functoning at all.  I have downloaded every Chipset, Mouse and Key Board, Software and Utility driver found on the Lenavo website.  When i go to the device manager under Human Interface Devices I have two yellow triangles for I2C Device and when I click on Proerties they both tell me " This device is currently waiting on another device or set of devices to start. (Code 51)". I have installed the GPIO drvier from the lenavo website as per other posting about non-functioning touch screens.  This has not repaired the problem.  I need some assistance or a driver for the touchscreen.  

A:Yoga 11e touch screen not working

Please refer to:Yoga 11E Touch Screen Not Working (joorgo) 

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Hi, i have my I-pod of samsung with model number YP-P3JCS/EDC 8 GB. I got the problem in my touch screen. some portion of the screen does not works but some portion will works. Actually, i want to know how this problem can be sort out. Is it due to virus or something else???? Can it be recovered??? help me in this matter.
 

A:Touch screen is not working in MP3 player

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Answer Match 59.64%

Just got this new B50-30 AIO a few days ago.  Ive set it up and then ran the upgrade to Win 10.  I now find that the touch screen does not work.  Unfortunately I dont know whether it worked before the upgrade.  What I see is that device manager does not list an 'HID Compliant Touch Screen'  in Human Interface devices.  My other AIO does list this type of device (and its touch screen works fine).  So it seems that Win 10 is not recognizing the touch screen and thus not loading the device driver.  Suggestions??  
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity










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A:B50-30 - Touch Screen not working - No entry in de...

I was able to fix this...  The solution was to reinstall the Display driver.  Once I reinstalled it,  an entry for HID Compliant Touch Screen appeared in Device Manager Human Interface Devices and Touch Screen now worked fine. 1) Open device manager2) Open Monitor entry3) Select PnP Monitor4) right click Generic PnP Monitor and select Update Driver5) Select Browse my computer for driver SW6) select Let Me Pick7) Select Next and go thru the install (dont recall if there were any more input required) It should then work... 

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I've had no problems with my yoga 2 pro for over a month, but last night I decided to do windows updates.  This is the model with the i7, and 8gb of ram.  I let it update and then restarted it.  After it started up, I tried to swipe the cover screen up, but nothing was happening.  I then decided to use the mouse, and soon realized that the touch screen was unresponsive.  I've tried to restore the computer to before the updates, but it hasn't fixed the problem.  I can still switch to tablet and stand mode, etc. and the screen will rotate, but I can not get the touch screen to respond to anything.  I tried to install some drivers, but none of them are for the touch screen as far as I know, and nothing else seems to work.  Does anyone know a fix, or maybe know of a driver I need to install?

A:Yoga 2 Pro Touch screen not working

Try refreshing Windows which fixes 90% of OS issues. Swipe from the right (Charm bar), Settings, Change PC settings, Update and Recovery, Recovery and choose Refresh Windows.  

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Hi all,
I have an XPS13 9350 which I purchased in July 2014.  It's an i7 processor and was bought with touchscreen.
For some months I had not used the touch screen until a few weeks ago.  However, when I tried to use the touch screen I found it no longer worked.  On investigation I found that Dell diagnostics didn't even recognise that I had a touch screen.
I have done extensive research online but have found no solution.  I have tried the HID power management process to no avail.  In control panel I have no Pen and Touch icons so I assume Windows cannot see the touch screen either.
I have read that this issue is related to Windows 10 so it shows that it must be over a year since I last tried to use the touch screen.  Obviously I don't use it a lot but it is annoying that the laptop is not working as specified.
Is anyone able to help?

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I dont recall when the issue has occured, but it has been a while since my touch screen has worked. It weird because under pen and touch it states that there is no inout for pen or touch when clearly my computer's touch screen once worked. What should I do to bring the once beloved feature back? Thank you for your help!

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Hi, got a 1yr old htc dual and for last few weeks, touch screen not responding to commands. Does anyone know the cause and or fix for this?!
 

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Our Yoga has totally and completely stopped responding to touchscreen inputs. Completely out of the blue, no warning signs. Don't know if it was recently after a Win10 update. No other problems with the computer. I've tried updating all HID drivers through Device Manager with no success either. Any suggestions for what to check before we call it a hardware failure and try to either replace the screen or the laptop?

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Hi, I relly need some help here! My notebook HP ENVY x360 m6 Convertibl never worked properly. The touch screen never worked as it should. Sometimes works, sometimes (most of the times) doesnt.  I have contacted HP for suport and they did everything in order to mke work, such as format my laptop, touchscreen tests, etc... Nothing works. I have warranty and i need my notebook to go to technical assistance or even be replaced, because since the day i bought NEVER WORKED. i need some contact , email , phone  number to schedule a thecnical  assistance ! thanks a lot.honestly i would like to have my laptop replaced for a new one and working ! i just want the touchscreen to work!!! 

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I upgraded my PC from Windows 8.1 to Windows 10.  Since upgrading the Touch Screen / Screen functions are no longer available or working.   I checking windows itself  there is no Pen or touch input available for this display?Please Help 

A:Windows 10 Touch Screen not working?

Me too. HP Envy 15t-j100 quad. Currently on hold with HP tech support via Costco Concierge. 

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Hi, I have recently (Dec 2015) purchased a Yoga 11e. The touch screen function has stopped working. Both Windows 10 and Lenovo Support apps say that all updates are in place. I suspect that a Windows update (~31 Jan 2016) might be the fault - could be wrong. Any ideas? Thanks. ps: I tad annoying the the "worlds biggest computer company" (or similar publicity claim) does not have a 24/7 web chat support function

A:Yoga 11e Touch Screen not working

I had the same problem.  After performing a clean-install of Windows 10 Pro (Did not like all that blotware that Lenovo puts in these systems) and "thinking" that I had installed all drivers, I found that touchscreen did not work.  I solved it by RE-installing the i2c drivers (downloaded from Yoga 11e support page).  It was confusing because there was nothing in Device Manager that indicated any drivers were missing, plus when I ran the .exe file for the i2c drivers all it did was "extract" the files, but it did not install anything!So here is how I went about it:  Opened device manager, clicked on "system devices" to locate the i2c device.  I looked for anything with "i2c" in it, and saw 2 entries: "Intel Atom Celeron Pentium Processor............i2c........[etc, etc]".  I went ahead and manually installed the drivers: right-clicked the item, clidked "update driver software", clidked "browse my computer for driver software", and navigated to where the driver files had been extracted to-as explained above.  After the drivers were installed successfully, the names of the devices changed to "i2c controller".  Rebooted the computer and VOILA! The touch screen worked again! Opened "control panel", "system" and there it said: "Touch Support With 10 Touch Points"

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Just bought the Samsung All in One PC and the Touch Screen stopped working:

http://www.samsung.com/us/computer/all-in-one-pcs/DP700A3B-A02US

This is new territory for me although I know my way around Windows.

Any assistance on how to get the Touch Screen back on?
 

A:Touch screen stopped working

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When I purchased this device less than 2 months ago it was then loaded with Windows 8.1 64 bit. I was then offered to upgrade to Windows 10 64 bit. Since the upgrade the touchscreen will not work. I have tried all of the recomended troubleshooting on your site. I have also made sure that all drivers as well as the os is up to date. Please fix. The reason that I purchased this all in one device was because of the touch screen.

A:HP Pavilion 21 All-In-One Touch Screen not working since Win...

Hi there @KLMcNeill?Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understandthat after upgradingto Windows 10, the touchscreen is no longer working for you. Please post the full product number for your All-in-One. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?For now something you can try: 1. Go to device manager2. look for Human Interface Device3. then HID Compliant Touch Screen4. right click choose disable then re enable5. then test If that does not  work-6. uninstall the HID compliant Touch Screen7. Scan for hardware changes8. test again. Let me know if this works for you.

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Hello, I recently upgraded the mechanical hard drive that came with my Yoga 11E to an ssd. I ran Lenovo system update and then Windows Update. But the touchscreen is not working. Under device manager there are a few exclamation points. Under Human Interface Devices there are 2 entries for I2C HID both have a warning. I tried to update them but it says they driver is update and the exclamation point remains. I am not sure if this is the reason why my touch screen is not working but any help or suggestions would be greatly appreciated. thanks

A:Yoga 11E Touch Screen Not Working

I am having the same problem. After reimaging, touch screen is not responding. I too checked device manager and found there are 2 human interface device drivers with exclamation points, named I2c HID. A search found Intel device drivers on Lenovo support site and  I downloaded and installed the drivers (n15hc03w.exe). The status of the drivers on device manager did not change. I tried to update these drivers and pointed to the local folder drivers\win\I2C onbut got a message saying "drivers for device are up to date' . Tried 'scan for hardware' still no change to these Human Interface Device. Any ideas?

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Hi, Since installing Windows 10, I am unable to use any functions of the touch screen.  I had a lot of trouble with the mouse pad not deactivating with the button (as I use a plug in mouse most of the time) but I managed to sort that by uninstalling the driver and reinstalling direct from Lenovo. However, the touch screen is making me come to my wits end.  I just cannot for the life of me sort it.  Windows tell me that "No Pen or Touch Input is available for this display" Any ideas? Thanks in advance.










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A:Yoga 500 Touch Screen not working

Anyone?  Lenovo?

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Hi,    I have a HP Pavilion 23" All-in-One TouchSmart Desktop Computer and yesterday the touch screen stopped working in an area that spans from top right to mid bottom a good 4 inches wide.  I would really appreciate if you can help me with this questions: 1. Is there anything non-hardware related that I can do to fix it?2. In your opinion which component failed? the digitizer? 3. Can you provide the part number and where to buy it if applies? From my initial research, HP keeps what I ask pretty well guarded. Obviously I don't mind going hands on with the repair. Thank you for your help!

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My X1 Yoga's touch screen is not being detected by Windows. I tried running the Wacom firmware update tools suggested by other threads but they don't work -- the log file just says "No device". Neither finger touch nor pen work at all. I updated the bios and system interface foundation, didn't help. See attached picture for device manager. Any suggestions? Thanks!

























New Bitmap Image.jpg ?80 KB

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PLEASE HELP - just did full a WINDOWS 8 RESET and cycled power several times and still no pen and touch.  (original post below)   What is Code 45 in device manager? What next?      Re: Yoga 2 Pro Touch screen not working 05-31-2016 10:00 PM  Im having same problem and hating it with no touch screen - pls help - touch screen was fine until I left a usb memory stick in too long and laptop was in tablet mode and automatically went to power save hibernate. When I woke it up the touch screen isnt working and "Pen and touch" is disabled- have read all these posts and now disabled USB power mngmt- dont want to upgrade to Windows 10- wanted to avoid complete reinstall Windows (basically dont want to lose MS Office)- DevMngr hidden devices shows a HID-compliant touch screen "Currently this device is not connected to the computer (Code 45)- laptop is Lenovo Yoga 2 Pro (with touchscreen) and Windows 8.1

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My touch screen is not available on my 2710.  It worked fine for a very long time.
Calibration is not available...System->About says "No pen or touch input is available for this display."
I noticed after I upgraded to Windows 10.   (but that's not necessarily the precise time is dropped out, as I don't use it a lot)
I then downgraded back to 8.   Not there.   Figured that I might as well go back to Windows 10.
I did other things within same rough period of time.   BIOS upgraded to A12.   Changed out some drivers, etc.
I've tried drivers, checked the touch cable connection on the motherboard...but haven't made a single step forward.
Would love to hear some suggestions or ideas.
Thanks in advance.
Rick

A:XPS One 2710 -- Touch Screen NOT working at all

From Win-X menu, open Device Manager and search for Human Interface Devices. Expand the HID list
Right-click HID-compliant touch screen and from the list of options displayed,  make sure it's set to Enabled. Then reboot.
Note that Dell hasn't tested the 2710 for support of Win 10, but touch should work in Win 8.1

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My touch screen stopped working about a year after I bought this computer. Right before it stopped working completely random items started opening on the computer as if there was a phantom clicking on things. I thought it was a virus but none was ever found by many anti-virus scans and nothing else in the computer was harmed. I'm leaning more to thinking that it is a hardware issue. Any help is apprecaited!  Thanks!

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After a recent mandatory update the touch screen on my Envy started working oddly. When I select an item using touch it appears to "rick-click" the item instead of "left-clicking." This means that I cannot use touch to scroll or basically browse in any way.  This problem is occurs in all modes (tablet, etc.) and restarting has not fixed the problem.  Any help would be appreciated. 

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Have a new AIO 510S and cannot find how to enable touch screen capabilities.  Pen and touch isn't an option in Control Panel.  Any thoughts?

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I got my Lenovo Edge  15 back earlier this year from service (hard drive fixed) but when it was returned to me the touch screen no longer worked. There is no touch screen driver visible on the device manager either, nothing labled touch screen or anything similair, is there a way to re-isntall the touchscreen? This laptop was a 2 in one, tablet/laptop and used to be touch screen compatible / usable now it doesn't seem to work that way at all.

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Touch screen is not working.I already tried to reinstall driver but still the same problem. Mouse and touchpad are working. I also removed already the battery for a while and cleaned the screen.Driver version is 6.3.9600.17041 date 21/6/2006 When i check the properties of "pen and touch" i find only one tab. The toch tab.In some screenshots i found different tabs "Pen options" "flicks" "handwriting" "touch" and "panning".Is it not strange that i only have there one tab page? Is there a keyboard combination to enable or disable the touchscreen? I also checked the bios but there is nothing in there to enable or to disable the touch screen.   

A:M5400 Touch screen is not working.

Hi Martin,
 
Welcome to Lenovo Community!
 
- Press Windows + X.
- Select Device Manager.
- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller (A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.
- Restart your computer.
- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.  Your issue should be resolved!
 
I hope the above information helps.
 
Regards,
Shashi
 
Tap that kudos button if I helped. If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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Hi,Since we are standardized on Win 7 Enterprise in my department, we installed it on a new Elitebook Folio 1040 that came with Win 8.1 on it.I've been going crazy trying to find the correct driver or program to get the touch screen working but have had no luck. Any ideas? ThanksRob 

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I've looked through previous topics and there don't seem to be any from the past few months on this topic. In short, the touch screen is completely unresponsive. I've checked the device and it is enabled. Any thoughts on how to troubleshoot this? I've had the laptop for three days, and this the first time I've tried to use it, if that matters.

A:Yoga 260 Touch Screen Not Working

Doesn't work?  Finger, pen, both?  Are you running windows 10?

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I upgraded my computer to Windows 10 from 7 and My touch screen stop working I dont know how to get it to work again what should o do please help me......

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I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?

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Hello people! Shortly what has happened and what has been done. Machine arrived, not our companys common brand. Anyway, Well first action was to install windows 10(1607) from USB stick. Win 10 Enterprise clean. And plan was after that update the drivers. Yes and all partitions were cleaned during the installation. So no going back with those.  After installing everyhing. Touch screen is not working. I went trough the one topic that is located here on the page. Found the wacom firmware update package and updated all that was inside the package. Did use lenovo system update tool for updating everything imaginable there was. Also bios was update. At one point when I did the wacom firmware updates the PEN actually worked. But at that time the touch with finger didn't work. Well at that point I did continue updating and removing of devices/drivers and reinstalling. Well in the end I was again on the same situation that nothing on the "touch" screen works. Has anyone else had these experiences? I have started thinking that maybe there is actually some real malfunction on the touch screen.Last thing I have done is I tried to install the first release of windows 10 from usb. This came to state where it asks for country localization information and when I continue from there it just reboots and takes my back to that screen. So I'm in loop with that. I also strated to think about ordering the recovery media for the machine...but it would take time to ... Read more

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My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

A:touch screen stopped working

  Hi @natalia1818, Welcome to the HP Support Community! I read from your posts that you are having an issue with your HP Pavilion 11x360 PC Notebook and the Touchscreen not working correctly. You might need to check that the Touchscreen is enabled on the Notebook. Here is a listing on how to do that: Press the Windows logo key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driverRight-click, and select enable from the list.Confirm you want to enable. You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. I suggest at least 4 days ago as it will make sure to catch what changed the settings. When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues. Please let me know how this goes. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Thanks.

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My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

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I just got the HP Spectre in the mail today and the touch screen already isn't working. I was in setting to see if I could figure it out and accidentally turned the TouchPad off, so now I can't do anything on my screen.

A:HP Spectre x2 touch screen not working

Hi @emmab1141, Welcome to HP Forums! I have read your post and wanted to help. I understand that the touch screen does not work, and the touch pad was accidentally turned off. On some touchpads you can turn on or off the TouchPad by double tapping in the upper left corner of the TouchPad. Double tap to turn the TouchPad on, repeat to turn the TouchPad off. If this does not work,  do you have an external connected Mouse such as a USB mouse? You may need to use the exrenal mouse to enable the touch pad first.HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10) Then check if the touch sceen is enbled in device manager:HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 8) Let me know how it goes. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.  Regards,    

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My Surface RT touch screen stopped working. I have done everything I can find on the internet trying to fix it from cleaning the screen with a microfiber cloth to blowing it away and re-installing everything.
The Windows button on the screen responds with the tactile vibrate, but the screen itself is not functioning as a touch screen. Any ideas?

A:Surface RT Touch Screen not working, how can I fix it?

I have exactly the same problem. I think it was the same time as an update. I have gone through all the steps including full reset - nothing yet has fixed the touchscreen. Microsoft website only offer is to replace it fro ?210 (UK)....

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I have lenovo idepad s400 touch, the touch screen is not functioning.  It been a long time since i upgrade my Windows 8 to Windows 8.1. I do research some solution but still it's the same problem not functioning. I tried the disable nothing works and there were no updates of the drivers. Hope you answer my problems.










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A:s400 touch screen not working

Hi monjan10,
 
I have the same problem too for almost two years and I found the solution just this March 20. Install the LCD Firmware in your machine. You can use this tutorial to guide you through the process. If the LCD frimware link dows not work, you can download it [unverified link removed]. It worked for me and it only took a one-time installation. I've reset my laptop to go back to Windows 8 but unfortunately, I was coerced again to update to Windows 8.1 however, it did not screw up my touchscreen.
 
Let us know if problems persists.
 
 
Moderator comment: Link to unverified file removed..

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Answer Match 59.64%

My touch screen is no longer working. I continually get a sleep and charge message, as though the USB connectivity is trying to connect to a device - maybe connection to touch screen is dropping off-in. Any ideas. Thanks in advance.

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I bought a new HP Pavilion 13-s102TUx360 laptop. Unfortunately its touch is not working.Kindly help me.Spoiler (Highlight to read)  

A:My new laptop Touch Screen is not working

sairu wrote:I bought a new HP Pavilion 13-s102TUx360 laptop. Unfortunately its touch is not working.Kindly help me.Spoiler (Highlight to read)  Hi, Kindly follow the steps here http://support.hp.com/us-en/product/hp-pavilion-10-touch-10-e000-notebook-pc-series/6592739/document...




"Education costs money; so does Ignorance"If my post has helped you, click the Kudos Thumbs up!If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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I have a POS system with a DigiPos 714A Touchscreen monitor and I don't know where or what drivers to install to use the touch screen. I cant find anywhere online whether I need a single touch driver, multi touch, or whatever other type. The POS system is running on a windows PC running Windows XP 32-bit and the screen has a ps/2 port and of course the usual VGA connectors. Help needed as screen is used for a business.
 

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b, n, caps lock, delete, 7 on the numpad side of my laptop, f1, f8, f12 have all suddenly stopped working.

I do not know why these keys in particular.

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Answer Match 59.64%

b, n, caps lock, delete, 7 on the numpad side of my laptop, f1, f8, f12 have all suddenly stopped working.

I do not know why these keys in particular.

A:keys aren't working correctly(Using on screen keyboard)

Sounds like it could be a mechanical fault Keyboards work as a matrix of switches and if there is a problem with the interconnections it can sometimes cause apparently random failures such as yours. If you were getting the wrong characters I would suspect a software issue, (which of cause it still may be),

My best advice is to see if you can find a local Tech that gives free estimates for repairs and let them diagnose it for you, if you were dealing with a desktop it would be a simple swap out of the keyboard but laptops are not that easy to either get at the keyboard to check/change or to pick up a keyboard for testing.

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So last Friday we had a friend come over and replace the screen on my boyfriends laptop ( Samsung,
 

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Windows Store and Store Apps were not functioning after the Windows 8.1 to Windows 10 update, so I attempted a fresh install of Windows 10. After successfully completing the update, the touch screen driver vanished, and the touch screen (and sound) stopped functioning. After runing the HP system tests, I found that all touch functions work fine outside of the Operating System (sound test failed), but would not work once windows began booting up. Device manager shows a single Unknown Device with the Device ID: ACPI\INT3401\0The Unknown Device reported the problem code: 0000001C Thank you in advance for your assistance.-Sayin

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I bought an asus F553MA with touch screen and after i updated from windows 8.1 to windows 10 the touch screen has been turned in to a genaric screen inside of hardware management. And the hid for touch monitor is no longer there
 

A:Touch screen not working after update to windows 10

Go to the manufacturer of your system and download the video card drivers for your device. Windows supports touch screens, but it can't do it without the drivers for the touch screen.
 

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before I shut down last night I got update then shut down, OK done that, now when I turned on this morning the touch screen does not work......

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Hello! Just recently (within the last week or so) my touch screen has been acting up. I can sometimes click on things - such as switched between tabs. But sometimes when I click it will highlight a word on the screen instead of taking me to the link I'd like. On top of that, I'm completely unable to scroll using my touch screen. I have to use the mouse pad or the arrows on the keyboard. I'm still able to use the mousepad for everything so it isn't like the laptop doesn't function, but it's irritating that I can't use the tablet mode. I bought this model so I could use it in both laptop and tablet mode. I'd really appreciate it if someone helped me solve this issue.  

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Answer Match 59.22%

Hello; I purchased 2 Flex 3 laptops a few weeks ago.  One of them had an intermittent touchscreen problem.  It boiled down to a USB driver issue.  In the Device Manager under USB Controllers I got a yellow Triangle with an exclamation next to "Unknown USB Device (Device Descriptor Request Failed)".  If I disabled and then enabled that driver the touchscreen would start working.  I ended up returning that laptop thinking it was just a faulty unit, but today my 2nd Flex 3 did the same thing.  As far as I know all my drivers are updated an I'm running Windows 10. I don't really want to have to disable and enable drivers every other day so I'm wondering if anyone has come across this issue and if so if there is a fix. Attached is a screenshot of the Device Manager.

























bad driver.JPG ?47 KB

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I have had this problem for a couple of weeks.  I have researched and have done ALL the suggestions offered, including reinstalling Windows 10.  I have used HP Support Assistance to make sure all of the updates have been installed.   So far, nothing.    However lately I have also started having trouble with the mouse and the touch pad.  I can move the pointer but punching the mouse button, the enter key or the touch pad has no effect.  I have to go into another screen and them back to the one having problems.   Thanks

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I've had my Inspiron 17 for 4 months and noticed today that the touchscreen isn't working.
No idea how long ago the problem started as I generally use the old desktop/touchpad combination
When checking PC settings it now says 'no pen or touch input is available for this display.'
Any ideas

Thanks?

A:Touch Screen not working on Inspiron 7737

First thing to do is verify that you purchased a model with a touchscreen - is there a glass covering over the screen itself?

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Bought a brand new Envy last Thursday, touchscreen did not work.  Called support and they remotely worked on it for a few hours ultimately having to restore to factory settings, still did not work.  Exchanged laptop at store yesterday and the touchscreen on this one does not work either.   Per the sales person at the store the touchscreen should work with computer in laptop or tablet mode, is this correct? Is there a known issue with these that I should choose another model?   Is there something that has to be enabled?  I have checked the drivers and all is newest version and enabled. Thanks for any help.

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Hello,Touch screen on my new E220T Monitor  is not working .  It does not show in Device Manager when connected with usb cable .  Looks  like internal usb hub of the monitor is working becouse  it shows in device manager , but touch screen is dead.Aby suggestions?  Thank you 

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Answer Match 59.22%

I've had nothing but problems since my computer updated to windows 10, sadly I missed deadline to go back to windows 8.1. The touch screen barely worked after the update and has stopped working all together now. I've tried all trouble shooting suggested. After trouble shooting tried to call for support only to find out I'd have to pay because my computer is over 12 months old.

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