Tech Problem Aggregator

W10 Update not completed - No Mouse

Q: W10 Update not completed - No Mouse

After the automatic update this morning my desktop shows normal - BUT NO MOUSE. A warning pops out in the lower right corner that says something about the update did not complete - Click for details, But I can't click on anything!!!

A: W10 Update not completed - No Mouse

Can you use the cursor arrows to navigate there?

2 more replies
Answer Match 55.44%

I'll give some background.

I have a tri-boot setup. Windows 8 one ssd, windows 7 pro on a second ssd and ubuntu 13.04 on a partition on a 2 gig raid 1. The boot partition is on the windows 7 ssd. All drives are on the same Intel controller. Prior to the 8.1 attempt it worked. I'd boot the w7 ssd and a black win7 style boot screen would appear with the 3 OS choices. I'd been using win 8 as primary since it's release with no real issues.

I updated through the store early today and the process had a hitch after the first reboot but I rebooted and it completed the install. Windows 8.1 started and walked me though an initial setup. Once in, all looked pretty much unchanged. The only issued was it asked me to reinstall some XLan software.

I rebooted to check my other OS's and the problems began. I boot up, it loaded the blue win8 boot screen with all 3 OS present when I attempted to boot ubuntu it went to a black screen with no possible input. Hard rebooting brought up the grub bootloader (not win8 bootscreen) and I was able to enter ubuntu. Same thing happened with win 7 pro. I soft rebooted and the win 8 bootscreen appeared. Choosing win 7 took me to a hung black screen - hard reboot directly started up win 7. Restarting to win 8 bootscreen again and choosing win8.1 took me to another black screen - Hard reboot from there started up a win 8 repair process.

This is always the case with each of the 3 OS's. I have found that I can get into win8 if I enter through safe mode ... Read more

A:8.1 update completed but problematic

I have the exact same problem. I even had the XLan error you described. Once I restarted the computer, it always go to a black screen. I do not have multiple OS's to boot into, but the black screen always comes up after the little blue windows 8 loading screen.

If you get your issue solved, please report back.


When I tried your suggestion of enabling Debugging, it loaded up. However, 1-2 minutes later it would freeze and I would have to push the reset button on the machine. In Safe Mode, I didn't have any of the freezing, but when I tried to uninstall Norton Internet Security, it would freeze. After a restart, I downloaded the Norton Removal Tool, and removed Norton. At this point, starting Windows 8.1 with Debugging allows me to stay freeze-free. However, trying to start up without Debugging gives me the same black screen.

Another thing to note is that when I have all non-Microsoft services stopped, I still get the black screen upon bootup. I'm not quite sure what Debugging mode does in terms of bootup, but its definitely a workaround for now. I used msconfig.exe to keep debugging turned on for now.

Again, if someone figures out the fix, report back.

2 more replies
Answer Match 54.6%

When updating to Windows 10 Anniversery Update (1607) everything goes fine till the first restart of the computer.Nothing happens even if you wait for about 8 hours. The screen is blank and the keyboard does not respond. After having turned of the computer and started it again you get the information: "Restore the earlier version of Windows..."  (Windows10 for home use).

More replies
Answer Match 54.6%

Just wanted to add my story, similar to above.  Product# F3F15UA#ABA, 10" Pavilion notebook.  Win 10 Anniversary Edition update will not install. Machine gets to 32% and then locks up completely; grey blank screen. Have to unplug and remove battery to shut down.   After powering back, automaticaly recovered to previous version of Win 10 (1511).  Machine now almost unusable since it spends all day re-downloading the update files and then doing an automatic update reboot every evening. This has happened 4 times already; now keeping it in airplane mode.  Was on MS Assure service for hours.  2nd  tier guy said to just wait for MS to come out with a revised version of the update. Tried installing MS registry update fix (MSI) issued 10/5, but did not fix the problem. I have a completely clean machine, all drivers up-to-date, nothing installed except Office 365 and 7-Zip.  Installed Win 10 1511 as a complete replacement (OS and all apps) a few months ago and performance improved tremendously.  Except for this update problem, after the OS replacement PC works very well (for a slow, under-memory PC).  I mainly use it to take to meetings to give PowerPoint presentations, for which it works just fine.  I never do email with it or download apps. Above reply suggests updating from a USB after a image backup.  Can try that to see if I get a better result, but wonder if it would be better to skip "update" and, i... Read more

More replies
Answer Match 54.18%

I got the message to update my BIOS. It was dated in May 2016. The latest on the website was August (8/11/2016). I updated it and the computer shows the new version but still says it needs to be updated and tried everytime on a reboot. 

More replies
Answer Match 53.34%

I tried to update to 1.7 and it failed.  We had to run a mongo change regarding the certificate.  When that was completed the install was fine, but we started getting an invalid cert on the web interface.  I finally dug into it and saw that
the ata gateways were no longer talking as well.  
I updated the cert so i have that cleared up but the gateways wont connect.  I updated them manually by downloading the installer and the install went fine but they still wont connect.  I decided to look at the cert thumbprint of the package /
json file and it is below.  

What would i need to get these to connect again?  

More replies
Answer Match 46.62%

Hey all. I had a recent round of Windows updates for Vista and one of them apparently killed my mouse. I have a generic Logitech wireless mouse and keyboard. The keyboard continued to work just fine, but not the mouse. Vista recognizes the mouse as a "HID-compliant mouse". My guess is that something happens to the drivers after one of the updates.

Anyway, I used System Restore to return my computer to the period just before installing the updates and the mouse worked again.

Here is a list of the 11 updates--I presume one of them is the cause:

1) Cumulative Security Update for Internet Explorer 7 in Windows Vista (KB947864)
2) Security Update for ActiveX Killbits for Windows Vista (KB948881)
3) Security Update for Windows Vista (KB941693)
4) Security Update for Windows Vista (KB945553)
5) Security Update for Windows Vista (KB948590)
6) Update for Windows Vista (KB938371)
7) Windows Malicious Software Removal Tool - April 2008 (KB890830)
8) Update for Windows Mail Junk E-mail Filter [April 2008] (KB905866)
9) Security Update for Microsoft Office Visio 2007 (KB947590)
10) Update for Microsoft Office Outlook 2007 Junk Email Filter (KB949037)
11) Update for the 2007 Microsoft Office System (KB946691)

Obviously, my next step would be to install each update individually and try to identify the potential cause, but before doing that I thought I'd come here and see if anyone has heard about this sort of thing happening before and how to work around i... Read more

A:Recent windows update kill mouse drivers and/or mouse operation

Bump to the top.

19 more replies
Answer Match 42.84%

After installing updates from Windows7 & Windows Live, the mouse & PC freeze. Cant even use Ctrl-Alt-Delete as they are frozen. Win Live has also wiped all my contacts. I am having to stop & restart 7 times a day......absolute pain!

I am writting this from a notebook using the same wireless router, so it is only the PC thats afected.

I am also having trouble with AVG as this has turned itself off and wont restart. Have tried un-installing but wont un-install properly so I cant re-install. Nightmare.

Can anyone help please?

More replies
Answer Match 39.48%

hi all, another question after these update i notice and after restart the mouse not work good! is very unstable and it is tiresome to work...
have you a solution please? thanks

A:mouse and update

Yep Salvo mate run a system restore back to before those updates and then pull them up again and then install each one on it's own.
I persnally choose to have updates advised to me first before I download them but the choice is yours on how you set the update service. (see pic)

3 more replies
Answer Match 39.06%

Hi. I have been having trouble with my mouse after getting a windows update. After updating, my mouse doesn't work. I can use a flash drive on that same usb slot, but I can't use the mouse. Windows even knows that the mouse is there. I can get it to work if I use a system restore from before the update but every time my computer updates, the mouse won't work again. It is a Targus retractable usb optical mouse. Any help would be greatly appreciated.

More replies
Answer Match 39.06%

Hello all,

I currently have Win7 64-bit Ultimate, I did the SP1 update last night and all was well, until it was finished, upon logging in after the last reboot my Logitech MX mouse no longer responded to clicks or movement. I tried navigating with the keyboard and downloaded the setpoint drivers for the mouse and installed, but didn't do anything, I tried different USB ports, nothing. Keyboard works though and it is USB. I tried going to the restore point, but once I got there it said there was not one available, even though before the SP1 install it said it did one...

So I have not tried another mouse option yet due to, 1, I was up til 2am working on the issue, and 2, I did not have another mouse available until I could borrow one from work. Weird thing really, mouse was working perfectly before the update.

Wondering if anyone else has heard of this issue?

A:Mouse not working after SP1 update

I've never heard of that happening. I suggest you go to the Logitech website and create an account on their support forums, and post your question there. While you might get some responses here, you definitely will get more responses over there. I also suggest opening a support ticket with them.

4 more replies
Answer Match 39.06%

I recently downloaded and installed a security update for Vista and after I rebooted, my wireless mouse stopped working. My keyboard still works, though. I went through normal steps: replaced batteries, tried other USB ports, tried wired mouse in both USB and PS/2 ports, uninstalled drivers and reinstalled, did a system restore. I tried doing system restore to the day before the update and it failed twice, so I pulled it back to 3 days before and it said it was successful, but my mouse still won't work. Any time I plug a mouse in and look in the device manager, the driver under the mouse has a yellow triagle with a '!' inside it. No matter what I do, that always shows up when I plug something in. Is there anything else I can do short of reinstalling Windows/reformatting?

More replies
Answer Match 39.06%

Microsoft - Other hardware - Microsoft Hardware USB Mouse

Download size: 156 KB

You may need to restart your computer for this update to take effect.

Update type: Optional

Microsoft Other hardware software update released in June, 2010

More information:
Winqual Help

Help and Support:
Select a Product Solution Center

Can anyone explain what this is? Over the years I've come to expect usb drivers from your chipset drivers (or is it a device?). I'll admit, I've never heard of a USB mouse driver . This updated popped up recently and I can't seem to get any information as to why I'm being asked to download this? Can anyone help?

A:Update: MS Hardware USB Mouse. What is this?

its just an optional update.. if everything is working fine i'd just ignore it

5 more replies
Answer Match 39.06%

My computer automatically installed uupdates last night 10/17/08
When I got up this morning, my wireless mouse did not work.  I tried new batteries and all USB ports.  Then I plugged in another mouse and it too did not work.
I found another thread that mentioned update KB938371 causing a similar problem, but that uppdate was done in September for my new laptop with no trouble.
In device manager, my USB ports have an exclamation mark. I checked for drivers, but my computer assures me that my updates are installed with the latest software.  I do not have the option of rolling back the driver. 
The USB ports supply power to my speakers and my cooling pad.  Also, both of my flash drives worked.
Please help. 
Another hurdle - I am not real sharp where computers are concerned. 

A:After Update Mouse Won't Work

Hi, this issue can be caused by USB driver corruption. I suggest you try the following two suggestions and see the result:
Suggestion 1: Remove all the USB device drivers
1. Disconnect all USB devices.
2. Click Start, type CMD in Start Search and press Enter.
3. In the DOS Prompt window, copy and paste the following command and press Enter at the end of each line:
set devmgr_show_nonpresent_devices=1
cd %SystemRoot%\system32
start devmgmt.msc
4. In the opened window, select View and then Show hidden devices.
5. Expand the "Universal Serial Bus controllers" branch, right-click and click Uninstall on everything related to the problematic device or "Unknown Device".
6. Search other branches and delete everything related to problematic device or "Unknown Device".
7. Plug the problematic device to the USB port and install the latest drivers again.
8. Test this issue. If the suggestion 1 cannot resolve the problem, please go to suggestion 2.
Suggestion 2: Reinstall USB Controller
First, please disconnect all USB devices. Then, go through the following steps:
1. Click Start.
2. Type devmgmt.msc in Start Search and press Enter.
3. In Device Manger, double click to expand "Universal Serial Bus Controllers".
4. In the expanded menu, move down to the first item, right click and select Uninstall and click OK.
5. Repeat the step 3 to uninstal... Read more

9 more replies
Answer Match 38.64%

since a recent windows 7 update when i power up my pc the keyboard and mouse are undetected so i cant get past the password screen. i thought a system restore is the solution but i cant get into bios either as i need to select that with the keyboard.

keyboard and mouse are usb.
ive tried all usb ports.

what do i do ???
all ideas, help appreciated as im totally confused about how to tackle this

ive been told by one person to try a keyboard with ps2 connection, i dont know anybody with 1
there must be another route i can take?
i dont even know what update has done this?

A:no keyboard or mouse detected after win 7 update

Reset your BIOS and then try restarting the computer. If USB support is a default value then it should boot, if not then you will need a PS/2 keyboard. What puzzles me is that no Windows Update can alter your settings in the machines BIOS - so perhaps it's just a question that your USB ports aren't working...

3 more replies
Answer Match 38.64%

I did a clean re-install of Windows 8.1 as I had numerous problems due to malware, etc with 8.1.
After installing Windows (no problem during installation), I started to install my software, and often had to restart my PC as required by some programs.
After one of these restarts, the mouse and keyboard did not work. I replaced the batteries (it is a wireless Microsoft mouse (MS Wireless Mouse 1000; Model 1454) and keyboard (MS Wireless Keyboard 800;Model 1455))-this (batteries) in the past have often been the problem. No luck.
I then tried another wired mouse and keyboard, which also did not work. I took it to my technician. He used his own mouse and keyboard, which worked, but at home the same sage with both sets, continued.
I searched the internet, but mostly the answers were aimed as if you have a working mouse and keyboard-click on this; open command prompt; etc.
I made no progress. I suspected that the drivers needed to be updated. I spent hours researching the subject and tried various options.
I then decided to re-install Windows 8.1. The Microsoft keyboard and mouse still did not work after this installation. I took it to the technician again, his mouse and keyboard again worked on my PC. I bought a wired mouse and keyboard. After that the system was working very well. I installed all my programs, editing videos, etc.
Two nights ago there was a Windows Update-must have been a big update as it took quite a while to install.
When I next tried to work on the PC, the mous... Read more

A:Mouse not working after installing 8.1, again after update

Any HID compatible device should work without any special drivers. Have you tried Safe Mode to see if it works?

5 more replies
Answer Match 38.64%

after installing the windows updates this week on my winxp sp3 laptop i discovered that with plugging in the usb mouse the system crashes and goes into a continual reboot, it does flash a bsod when crashing but isn't up long enough to read one word of it. when i unplug the mouse the laptop boots up fine but as soon as i plug the mouse in it crashes. I'm happy that it appears that plugging in a flash drive doesn't cause it to crash. Can anyone recommend a route for me to take to hopefully correct this? I tried different mice and each crashes the system with the repeated reboot. thanks for any help.

A:mouse crash after windows update

Welcome back to TSF

Lets make sure its the update that is causing this. Recently Microsoft has urgently pushed out a remote-code exploit that could spread rapidly like the 2003 MSBlaster worm. Read below:


A remote-code exploit that could spread rapidly like the 2003 MSBlaster worm is putting all versions of Windows at risk.
Rare out-of-cycle patch emphasizes the risk

With little warning, Microsoft released yesterday an unscheduled or "out-of-cycle" patch for a highly critical vulnerability that affects all versions of Windows. Security bulletin MS08-067 (patch 958644) was posted to warn of a remote-code attack that could spread wildly across the Internet.

Microsoft says it found evidence two weeks ago of an RPC (remote procedure call) attack that can potentially infect Windows machines across the Net with no user action required.

Windows Server 2003, 2000, and XP (even with Service Pack 2 or 3 installed) are particularly vulnerable. Vista and Server 2008 gain some protection via User Account Control, data-execution protection, and other safeguards, as explained in an article by Dan Goodin in the Register.

While firewalls are a first line of defense against this attack, don't think you're secure just because you have a firewall. Malware and viruses use many different techniques to wiggle their way into our systems.

For example, my office's networks are protected by firewalls on the outside, but inside the network, ... Read more

2 more replies
Answer Match 38.64%

Im a novice btw.

System specs if needed:
Asus Sabertooth z77
16 gb corsair vengeance
850 watt corsair power supply
gtx 670

Its a few problems im running into. No ps2 port and the cmos battery is covered by a black shield. No other computer to use btw. Was wondering if it was any other way to fix the problem. I put a picture of the motherboard in the attachments. Its a bios button on the back of the motherboard but ive tried holding it down while i booted the machine and it still didnt work. It also said to use the delete key with the bios button but i have no keyboard or mouse.

Would a wired usb keyboard/mouse work? Im guessing no since i think im having driver issues...

Any help would be appreciated...

A:After windows update. No keyboard or mouse.

I'd try replacing the CMOS battery. IME, a failing battery can cause unusual system hardware configuration problems.

If you go that route...please remember to reset date/time data in the BIOS after replacing with a new battery.


1 more replies
Answer Match 38.64%

Hi all since updating windows to windows 8.1.1 my alienware tact x mouse keep lagging on me from time to time, i checked in device manager and everything says its working properly, but it will lag out on me for a few seconds and then work just fine. What could be doing this i did not have any issue before the update.

A:Windows 8.1 update and mouse issue ???

Sounds driver related, do you have the most current driver installed? I had the same thing for my mouse (Logitech 500), I was using an old driver and never updated as it worked fine. After the update it didn't, installed the latest and problem solved.

3 more replies
Answer Match 38.64%

is there any latest driver for logitech serial (3 buttons) mouse for xp-pro
model #: M-MC13-DB9F
xp was able to install the native driver and all 3 buttons work and so does the movement, but the pointer tend to fly off randomly whenever i move the mouse
any links for latest driver
please no comments about ps2 or usb mouse!!!

A:logitech serial mouse update

check here

4 more replies
Answer Match 38.64%

Hi all

I have found this site after googling for any forum where i might be able to get some advice on the following problem. I have included it in this forum as i am unsure whether it could be related to a virus potentially, despite visiting no site with any threat.

I recently received my laptop back from a supplier (yesterday) (Samsung) who restored new hard drive etc, and it appeared to work fine up until this morning.

However, the windows updates (i use windows 7) which required me to restart the computer has since caused me a huge and incredibly irritating issue.

Once the desktop loads up again after the updates, the mouse cursor is flying around the screen uncontrollably, i cannot seem to control it myself, and it is constantly "right clicking" , inevitably clicking aimlessly on other things that load up and cause a lot more clogging up making the laptop out of control.

I am in no way able to "tame" the cursor and the laptop is totally unusable due to this cursor problem. I have now had to reboot the laptop twice and do a full system restore just to get the mouse/cursor working again, and know that next time it wants to update and restart windows 7, the problem will just return. Control alt/delete does not work due to mouse not being able to be used, not even the tab key can select on anything.

Can anyone advise what the diagnosis is here, is it a windows 7 compatibility issue, or otherwise? Im hoping i can get this sorted out because i nee... Read more

A:Windows 7 Mouse Issue after update HELP!


1 more replies
Answer Match 38.64%

is there any latest driver for logitech serial (3 buttons) mouse for xp-pro
model #: M-MC13-DB9F
xp was able to install the native driver and all 3 buttons work and so does the movement, but the pointer tend to fly off randomly whenever i move the mouse
any links for latest driver
please no comments about ps2 or usb mouse!!!

A:logitech serial mouse update

Time to clean the mouse with alcohol and some Q-Tips (if you don't want to hear about PS2 mouse).

2 more replies
Answer Match 38.64%

I ran a Vista update yesterday, and now my mouse is frozen.

I tried uploading drivers which failed.
I tried different mouses on different ports which also failed.
I tried doing a system restore which also failed.

Does anyone have any solutions? Any help would be
most appreciated.

A:Mouse froze after Vista update

Mine did that too i had too reinstall. But my mouse and keyboard didnt work

3 more replies
Answer Match 38.22%

hey im having problems with installing windows xp SP3 i boot to cd do the whole installation thing for step 1 and then it restarts and then im waiting for the continuation of the installation but it doesnt happen it boots to cd again without me pushing anything

please help!!!!!!!!!!!!!

A:Installation not completed

6 more replies
Answer Match 38.22%

I did not get any replies so will try this again with updated info. Downloaded Microsoft Pocket PC 2002 October 2002 Update(EUU3) to computer but when tried to sync it to handheld got message: "Synchronization Cannot be Completed Successfully" and have not been able to sync since then. Same message and then disconnects. Have reinstalled Activesync twice..even going to older version. Have done disc cleanup and defrag. Have deleted recent programs including the EUU3. Also soft resert on handheld although problem developed in computer before could sync to there. There is no problem in connection of handheld with computer..just will not sync. Any help much appreciated as cannot download or sync any material to handheld(iPAQ3835) at all.
Thanks!!! John

A:Synchronization Cannot be Completed..

6 more replies
Answer Match 38.22%

Model HP 15 notebook PCProduct no. J8B82PA#ACJRam 4gbHard disk 1tb HDDProcessor Intel core i3 1.70 GHzWin does 8.1 64 bit

More replies
Answer Match 38.22%

I accidentally infected my computer with security toolbar 7.1. I have done the 5 steps and i did not get a log from that first scan but here is the log it gave me on the last one.

Deckard's System Scanner v20071014.68
Run by Alan Hickman on 2007-10-21 13:33:39
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
98: 2007-10-21 18:33:54 UTC - RP572 - Deckard's System Scanner Restore Point
97: 2007-10-21 10:02:26 UTC - RP571 - Software Distribution Service 3.0
96: 2007-10-21 09:56:58 UTC - RP570 - Installed Windows Defender
95: 2007-10-21 09:24:44 UTC - RP569 - Restore Operation
94: 2007-10-20 09:03:00 UTC - RP568 - System Checkpoint

-- First Restore Point --
1: 2007-08-01 05:41:11 UTC - RP475 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 504 MiB (512 MiB recommended).

-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2007-10-21 13:35:50
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\services.ex... Read more

A:Completed five is the log.


3 more replies
Answer Match 38.22%


Having successfully performed a 3 hour chkdsk by means of a downloaded microsoft program which did this automatically, the screen is left hanging and there is no option available to exit from it. I tried switching off and then on again but this just puts me back to the start of the chdsk routine which then completes again. So I'm stuck in a loop from which I can't escape !! What do you recommend ?

A:After chkdsk has completed

Hello ,

here is a shot in the dark

turn your system on & then back off

then un plug your system

them push your power button as if you wanted to start it and hold it for a count of 10

this will clear the compleat system of power and maybe reset way your system starts / you may want to reset the bios also by crossing the bios jumpers or just pulling the litheum battery from your mother board for at least 3 minutes

then try your system

you may be looking at wipeing the driver & reinstalling

have you tried to get into the recovery console useing the Windows XP cd ?

3 more replies
Answer Match 38.22%

Finally got my gaming rig built and in perfect working order. Took me a while figure out how to put my two HDD into raid 0. One of the tech support guys at EVGA helped me out and said that HDDs have a hard time going into raid array if they have never been used, which was the case. I just installed some stuff on my two HDDs and reformatted the partition and BOOM it stopped giving me errors, LOL. Anywho here is the finished build:

Cooler Master Cosmos 1000 Silent Gaming Tower
EVGA 750i FTW Motherboard
Intel E8400 Wolfdale Processor
Xigmatek HDT-D1284 120mm Rifle CPU Cooler
MX-2 Thermal Compound
2x2GB OCZ DDR2 1066 5-5-5 18
2xEVGA 8800GTS in SLI
3xSeagate 7200.11 (2 in Raid 0, 1 backup)
Corsair 750TX Power Supply
Samsung DVD-RW w/ Lightscribe SATA
4 Scythe KAZE 120mm case fans (1 intake, 3 exhaust)
1 Stock Exaust Fan on HDDs

When I looked at the Case for the first time I couldn't believe how big it was, plenty of room to work in. The Scythe fans sound like a tornado when I first turn on the computer but it gets quite once the bios and PSU start regulating them and you can't notice it when playing games or listening to music. I bought a generic filter for the intake fan and realized that it wasn't needed because the case already comes with filters that you just slide off and wash.

This was my first build ever and I must say I'm quite pleased with the results. The bios defaulted the memory at 800mhz 1.9v so I bump... Read more

A:First Gaming Rig Completed

Cool. Looks like a good build.

7 more replies
Answer Match 38.22%

Logfile of HijackThis v1.99.0
Scan saved at 16:26:28, on 08/01/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Trend Micro\PC-cillin 2002\Tmntsrv.exe
C:\Program Files\Trend Micro\PC-cillin 2002\PCCPFW.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe
C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe
C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\CalCheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\David.DAVID-91YJAB3H3\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Micros... Read more

More replies
Answer Match 38.22%

Avast seems to find a new malware every 20 min. I could not complete a panda activescan because the update would stall and hang at 19 %

Deckard's System Scanner v20071014.68
Run by Owner on 2008-05-30 21:04:04
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
102: 2008-05-31 01:04:12 UTC - RP583 - Deckard's System Scanner Restore Point
101: 2008-05-30 21:19:31 UTC - RP582 - Restore Operation
100: 2008-05-30 21:12:31 UTC - RP581 - Restore Operation
99: 2008-05-30 21:09:59 UTC - RP580 - Restore Operation
98: 2008-05-30 21:07:03 UTC - RP579 - Restore Operation

-- First Restore Point --
1: 2008-03-02 21:51:33 UTC - RP482 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-05-30 2111
Platform: Windows XP Service Pack 3 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Awar... Read more

A:I have completed the 5 steps!

Hi and welcome to TSF.

My name is Iain and I will be helping you clean your system.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.
Download SDFix and save it to your desktop.
Do not do anything with this yet!

Reboot your system in Safe Mode.Restart the computer. The computer begins processing a set of instructions known as BIOS.
After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (dependent on your system this may be F5 or another key)
Instead of Windows loading as normal, a menu should appear
Use the arrow key to highlight Safe Mode and press Enter.

SDBot FixRight click the folder and choose Extract All,
Open the extracted folder and double click RunThis.bat to start the ... Read more

7 more replies
Answer Match 38.22%

I have a couple of Word 7 files which can't be moved, deleted or renamed. Any attempt results in a message: This action cannot be completed as it is in use by another program. It is not in use by any program I am aware of. When I open the file, it says (Read Only) in the title bar but the properties dialogue boxes are not checked as read only. Of course, I can't save any changes to the file unless I go to 'save as' but that still leaves me with an undeletable/uneditable file. I am using Vista Ultimate. Any help would be greatly appreciated.

A:This action cannot be completed...

Unless you're particularly interested in the mechanics of why this might be happening, I'd suggest booting to safe mode (press the F8 key early during Windows startup) and moving or deleting the files from there. You probably won't have trouble deleting the files that way.

37 more replies
Answer Match 38.22%

Deckard's System Scanner v20070804.61
Run by HP_Owner on 2007-08-05 at 16:46:07
Computer is in Normal Mode.

Total Physical Memory: 504 MiB (512 MiB recommended).

-- HijackThis (run as HP_Owner.exe) --------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:37:16 PM, on 8/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\AOL\1128887343\ee\AOLSoftware.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Softw... Read more

A:Completed the 5 Steps

Please stay with this thread, and only post here for this problem. Do not start a new thread, otherwise it is too confusing...

Use Post Reply - left bottom corner. Thanks!!

Next, download ComboFix.exe

Save it to the Desktop

Double-click combofix.exe to run the program
Follow the prompts.
(Don't click on the window while the program is running, it may cause your system to stall.)

When finished, a log, ComboFix.txt, is produced.

Please post the ComboFix.txt, and a new HijackThis log in your reply.[/QUOTE]

19 more replies
Answer Match 38.22%

Here is my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:05:14 PM, on 1/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F3 - REG:win.ini: load=C:\WINDOWS\system32\vtutq.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run... Read more

A:Completed 2/5 steps - please look over this and tell me what to do


I needed you to go all the way through the steps. We prefer a more comprehensive set of logs to assist in detecting any malware that may be present. As noted in the final step (Step 5) of our sticky topic (Updated!) IMPORTANT - Read This Before Posting A Log, download Deckard's System Scanner (DSS) to your Desktop.

What DSS will do:create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review.
DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer"... Read more

19 more replies
Answer Match 38.22%

Keep getting the same error over and over, tried many things (inclduing scf /scannow) but to no avail.

Here is the bit from the log:

1348769 (3424) - winsat\logging.cpp:0815: --- START 2011\10\30 17:15:04 ---
1348769 (3424) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -restart clean -cancelevent 8e00fb41-d1d6-4e88-8347-83b99be94b73
1348769 (3424) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured
1348784 (3424) - winsat\main.cpp:4474: > IsFormal=TRUE IsMoobe=FALSE.
1348815 (3424) - winsat\main.cpp:4585: Watch dog system enabled
1348815 (3424) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds
1348878 (3424) - winsat\main.cpp:2505: > DWM not running.
1348878 (3424) - winsat\main.cpp:2470: > EMD service will be restored on exit.
1348893 (3424) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
1348893 (3424) - winsat\main.cpp:2793: > power policy saved.
1348909 (3424) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
1348909 (3424) - winsat\main.cpp:2814: > power policy set to maximum.
1349736 (3424) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance
1349736 (3424) - winsat\main.cpp:0948: > IsOfficial=TRUE IsFormal=TRUE IsMoobe=FALSE RanOverTs=FALSE RanOnbatteries=FALSE
1349736 (3424) - winsat\main.cpp:1775: ... Read more

A:WEI test cannot be completed

What language is your OS currently using, and what was originally installed on it? Is one of the two English?

4 more replies
Answer Match 38.22%

Hi everyone!

Ive just completed my upgrade from an MSI 745 Ulta mobo and ATI Radeon 7000 series 64meg AGP x4 graphics card to an Abit NF7-S mobo and ATI Radeon 9550 AGP x8 256meg graphics card and I gotta say, boy what a difference.

Now I have to save up my pennies to get myself a better processor, I have an AMD Athlon XP Pro 2000 and was wondering what i should replace it with?

There's a fair ammount of choice out there so i was wondering if anyone has any recomendations?

A:Just completed an upgrade

Nice speed jump!
Upgrading always starts with budjet. If you are going to keep your Mb , then simply buy the best (fastest) CPU you can afford at the time.If you are saving pennies you will probably be able to get the quickest cpu your mb can handle.

5 more replies
Answer Match 38.22%

Desktop machine.
Windows Vista Home Prem. 32b.

The computer shut itself down a few days ago while it was copying for files.
Then, it behaved abnormally after restart.
A back to the factory status recovery was performed, but it did not complete the task.
The last part of the recovery did not run.
The recovery disks, burned right after the purchase of the machine and used before, were used and they ended the same way.
The last part of the recovery did not run.

There are 3 partitions on the HDD.
Partition 0, 20GB. hidden, keeping the recovery OS.
Partition 1. 223GB. partition C.
Partition 2. 220GB. partition D.

If partition C is formatted, can recovery OS be installed on partition C ?


A:Recovery can not be completed.

What's the brand name and model name and model number of that desktop?

What's the part/product number and/or service tag number and/or serial number on it?

Which country do you live in?


3 more replies
Answer Match 38.22%

Good evening..i have just completed the combofix scan on my Openlabs Neko TSE. Which is my music workstation with a built in computer. Please can you review my log for further advice.? I really appreciate you for this. This workstation is the key to all my productions. I have been freaking out all night. Aloha!

A:completed combofix run

Hello,That request about NOT posting CF logs is primarily to keep people from running the program unsupervised.Please read this topic: which explains that reasoning further.Please follow the instructions in ==>This Guide<== starting at step 6.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic.If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.Orange Blossom

1 more replies
Answer Match 38.22%

I bought a Sony Vaio E-Series SVE17812BCXB running Windows 8. After the last major windows update that occurred in Feburary '13, the keyboard/mouse stop responding once the fully loaded splash screen is presented (With the time and date, ect).

I know the keyboard and mouse are fully functioning as I can use them when I access the boot menu before the OS is loaded. Also, only the keyboard 'functions' work when the OS is loaded, such as adjusting the brightness of the monitor (fn+F5) and such, but nothing else.

I try to do a system restore and it fails on all available restore points. I try to do a manual repair using a bootable USB drive, and it just loads windows like normal. I'm at a loss on how to get this fixed and as of right now, I purchased an $800 paper-weight.

Has this occurred for anyone else?

A:No Keyboard/Mouse Response after Windows 8 Update

This does not help, but apparently you are not alone. I would complain to Microsoft and try to get support from them.

Windows 8 Keyboard and mouse not working

This thread showed others with different manufacturers with same issues.


3 more replies
Answer Match 38.22%

Windows 10 Anniversary Update, with version 1607, installed satisfactorily EXCEPT Logitech gaming keyboard & mouse will not work in the game. Both worked fine in prior version. Problem only occurs in this game. Any help greatly appreciated.

More replies
Answer Match 38.22%

I have recently updated my mac 10.9.5 to Yosemite. After installing the update, my keyboard and mouse (usb), have stopped working.
I have tried rebooting, changing ports and even plugged in an old style wired six pin, but no luck...
I have tried PRAM but the computer only beeps once and doesn't reset itself like it should do.
In the BIOS/set up screen the mouse and keyboard work fine, but not in safe or regular mode.
As a result I can't log in to check what's going on or use time machine to restore to a different point.
Could anyone help?...
Thanks in advance.

A:Keyboard and mouse not working after software update

Is your keyboard and mouse compatible with Yosemite ?
Check from the manufacturer's website.

Do they use any driver ?
If yes uninstall the old one and upgrade to the new from the manufacturer's website.

Check if the cables are okay.

2 more replies
Answer Match 38.22%

Hi Experts,

This is a very strange issue on my domain environment two lenovo laptop's e540 goes stuck no pointer and keyboard is working but when i uninstall some latest update and restart it works fine.
here are two update which are recently install and make problem and after uninstall issue has been fixed.

1) KB3194798
2) KB3197356

More replies
Answer Match 38.22%

My mouse was working fine but after the 12/5 updates were installed I have two issues.

1) I have to keep re-connecting my Bluetooth mouse. I will pair it and it will work for 5 minutes to an hour and then just quit working. It still shows paired, but will not work.

2) every time I reboot, I get an error handle message with only the option to click okay. I am wondering id the two are connected.

For the mouse I have done the following:

1) Updated all drivers
2) Uninstalled and reinstalled my Bluetooth hardware
3) Unchecked the power management box
4) bought a new mouse exact safe results
5) made sure all windows updates are installed

I only have one USB port, so I really want to use a Bluetooth mouse.

Ant assistance would be greatly appreciated. How do I check why I am getting the error handle message?

More replies
Answer Match 38.22%

Anyone else having issues after their Windows 10 anniversary update that the mouse scroll is insane?.
already set it to move only 1 line, but doesn't seem to fix it... Kinda lost here

All my programs 1 little scroll, makes things fly over the screen.
Didn't have that problem before the update.

A:Windows 10 Anniversary update Mouse issue

Touch pad or real mouse ?
Scroll can be adjusted thru Start > Devices > Mouse & touchpad.

6 more replies
Answer Match 38.22%

Please forgive me for not searching properly to see if anyone else has had a simular problem, but I'm not very good at using my keyboard for navigating. It's taking me ages just to get this far.

My Mouse pointer arrow disappeared after an update. I noticed the update icon when i went to shut the computer down. After it turned off, I turned it back on again, and no mouse pointer. I then tried to look on the windows vista help and that's missing too I tried unintalling the updates but that didnt help. I can see the devices in the system list thing, and thats about the extent of my knowledge. Both the keyboard and mouse are wireless, the keyboard is fine, and the mouse operates the light on the reciever. Its just got no pointer to move.

I hope that makes sence. If it doesnt, I blame it using up the last of my brain power trying to do things without a mouse.

Please Help.


A:Mouse Pointer Lost after Auto Update

Same thing happened to me but I was able to fix mine this way:

Windows Key to get up the Start menu and use the arrow keys to select 'Control Panel' and enter to open

Use the tab key to select 'System Maintenance' and enter

Tab down to 'Device Manager' and enter. Tab to select 'Continue' then enter

Press Tab and then arrow down till you highlight to the Unknown Device with an !

Enter to select. Use the tab and arrow keys to select 'Update Driver' and press enter.

Reboot and you should hopefully have your mouse pointer back too.

2 more replies
Answer Match 38.22%

Possibly bug in Microsoft Security Essentials in an update. The left (or right) mouse button take extra click(s) to work. I originally thought it was the mouse going bad, I switched mouse buttons in the control panel the same thing happen to the other button. I disabled real time scan briefly, then it worked a lot better. Anyway to report this bug?

A:Possible Mouse bug in Microsoft Security Essentials in an update

I have MSE and do not have the mouse button problem you have.

3 more replies
Answer Match 38.22%

Left for work this morning and all was fine. came home and saw my pc had rebooted. Then i noticed there was no mouse pointer...... a few keyboard shortcuts later and i had a desktop. Windows told me it had installed some automatic updates and restarted my pc. Now there is no mouse pointer and when i remove and re-insert my mouse windows trys to install it then fails telling me the following:

"windows found driver software for your device but encountered an error while attempting to install it.
HID-compliant device

An error occured during the instalation of the device.

The driver instalation file for this device is missing a necesary entry. This may be because the INF was written for Windows 95 or later. Contact your hardware vendor.

If you know the manufactor of your device, you can visit its website and check the support section for driver software."

This is a joke!! A mouse is fundamentally the most important thing outside the box a pc needs to work as its meant to.... I have tried 3 mice - all usb - my logitech mx laser, a microsoft optical 2 button wheel mouse, and some other unmarked 2 button mouse and ALL come up with this error. I really wish MS would fully test their updates before releasing them - especially with auto updates happening nowadays.

Has anyone got any ideas how i can fix this problem please? I have Vista Ultimate x64 OEM - genuine and fully updated.

Thanks in advance.

A:Auto Update today killed my mouse


ive just installed the 64 bit vista drivers from logitech and the mouse still has no pointer and doesnt move ( taskbar doesnt come up when mouse pulled to bottom of screen). When i check the mouse properties in device manager it is an "unknown device", however when i tell it to update the driver and point it to the logitech directory it tells me the best driver is already installed - the logitech driver !!!! so if it knows what it is, then why is it still unknown?????

Luckily i have a dula boot with xp pro... so, once again ive to hold my vista and revert back to xp untill ms supply a fix for this.....

somebody please help!!

thanks again.

26 more replies
Answer Match 38.22%

Hi! I am having trouble with my chromebook after the last update that I accepted last week. Because of the new update, my mouse touch does not work and I am having trouble using it since I still need to plug the mouse before it runs. My chromebook runs perfectly until the update happened. What should I do? I hope I can hear from you soon. Thanks HP!

More replies
Answer Match 38.22%

just restart and updated my laptop and my mouse just wasn't working after rebooting. before i updated no problem with the mouse. the last time i fixed this was with a system restore but now i'm trying to find an alternative to that since it's time consuming. drivers aren't saying it's corrupted or missing or outdated. i can verify that this mouse is working because i tested it on my desktop and tried using another mouse and ends up the same. tried uninstalling and reinstalling the drivers and didn't do anything. tried disabling and enabling it still nothing. also after a few minutes that the mouse is connected my laptop it plays the "USB device removed" ringtone and plays the "USB device detected" ringtone afterwards. maybe it's connected to my problem i don't know thought that you might know why it happens. please help thanks.

More replies
Answer Match 38.22%

After updating with KB2507938, his USB wireless mouse and keyboard stop working. Apparently his regular, wired keyboard works. Doing a System Restore fixes the problem, but after turning the computer off and then on, etc., the update reapplies itself.

A:Friend's USB mouse and keyboard don't work after an update

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.Publish a Snapshot using SpeccyThe below is for those who cannot get onlinePlease take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

34 more replies
Answer Match 38.22%

I am trying to install a remote new mouse wont update settings when I plug it in my usb port ?
Thank you

Logitech mouse

More replies
Answer Match 38.22%

I re-downloaded Microsoft software for my Sculpt Bluetooth Mouse still cannot get the PC to see the mouse. It doesn't show in Hardware Manager or anywhere else. If I try to download again it says its already in download folder but that doesn't allow computer to see mouse....any help is greatly appreciated

A:Bluetooth mouse inop since update 14328

Can you double click and run the program in the download folder?

5 more replies
Answer Match 38.22%

On Thursday (9/22/2016) the computer in question ran a Windows Update and upon rebooting the computer, a co-worker notified me that the USB (wired) keyboard & mouse were no longer working. I have been searching to find a solution and among those solutions, I have only been able to attempt updating the BIOS. After updating the BIOS (from AMB v80.07 to AMB v80.11 [System Board ID: 2B08]) the same problem exists. I was hoping that the BIOS update would reveal the option in setup to disable XHCI, as that has seemingly been the active solution for this problem that I have seen in many forum posts, but I still do not see the option to disable XHCI nor have I been able to find a viable source as to how to reveal the option so that I may disable it and see if it actually is the solution I need. All options I have tried thus far have not worked including: Updating the BIOS, restoring Windows to a restore point (9/20/2016 was the only restore point I had), and using a different USB Port as well as using a different USB keyboard & mouse AND a wireless keyboard & mouse.  The only options I have yet to explore are a full restore, which we are trying to avoid because of the files we have on the hard drive of the computer in question (which I can just place into another one of the computers we have and extract if necessary). I have not been able to find a sufficent way to uninstall the keyboard/mouse drivers from the System Recovery boot-up screen as I am unable t... Read more

More replies
Answer Match 38.22%

As per title - I decided to update my Win 7 ultimate to SP1 which installed ok but I ended up with a black screen with working mouse cursor and a message box showing something like - "configuring user settings".

This stayed like this for a long time and in the meantime I used CTRL_ALT_DEL to try to run Firefox to get on to the net. Firefox failed to open which appeared to indicate something network related.

I finally shutdown via the taskmanager and booted to Safe mode - with networking. Trying to open a browser resulted in a painful wait which I gave up on. It appeared that it couldn't download anything.

I then did a system restore and got back to full working system. My Windows 7 has been extremely stable and I've no problems. I did a virus check and loaded the update readiness tool but haven't tried SP1 again.

I decided to search around but really this kind of issue seems like it could be caused by a lot of things and I've no clear answer to what is my specific issue. Given the problems with networking issues (eg. some people had suggested they unplugged the LAN cable as their Qnap nas was the problem - beats me but I have a Qnap), maybe it is this.

I doubt it's graphics although originally I suspected it but I do have the latest drivers installed and now I'm back after system restore this is stable as ever.

I'm really searching for either:

1) the best (quickest) way to troubleshoot this problem
2) a way to update to SP1 bit by bit - if that's possibl... Read more

A:After SP1 update - black screen with mouse cursor

Why would you install Windows 7 without SP-1?
Where did you get your copy of Windows 7 Ultimate?
With SP-1 installed you will still have over 200 more updates.

2 more replies
Answer Match 38.22%

I do not have a Lenovo -machine or mouse. It is a Logitech usb mouse M325
I knew I did not have anything Lenovo but there it was waiting to be installed.

The choice to upgrade drivers is turned on
Meanwhile my mouse went into poor response while in Adobe Lightroom which prompted me to investigate the logs.
Although it downloaded and installed the CBS.log indicates it didn't install. Searching results in no Lenovo. The name just remains in the list of updates installed.
I downloaded the current Logitech setpoint update 6.7 and the mouse returned to normal.
The questions are
.....Turn off upgrade drivers (and hope it sticks)? would this update download be refused?
.....If this record is in the list of installed updates will it encourage future inaccurate device info downloads?

A:Update delivers Lenovo Optical Mouse

Have a look at this tutorial :
Device Driver Automatic Installation - Turn On or Off in Windows 10

0 more replies
Answer Match 37.8%

I had a problem with my yoga 700 11". The laptop freezes every so often (3-6 hours). At first I thought it's the drivers that need to be updated, then Windows 10 updates, then BIOS update.I tried all of that but the problem still persisted. I did the recovery reset but still the same... I created Linux system on USB flash drive and booted the laptop with it. Even under Linux the laptop was freezing.I contacted lenovo support team and they said the laptop needs to be repaired and they send me the return free postage vocher. I put my laptop in the original box and posted it as I was instructed (for some reason it was send to Germany). The company name that issued me with the postage slip was MEDION AG - A Lenovo CompanyAfter 13 days I got an email saying:"...After assessing your device, the repair center has deemed that a repair cannot be completed under the manufacturer?s warranty due the case of the device showing signs of inappropriate treatment. ..." There were two pdf documents attached to the email. one with the detailed photos of the damage ( see photo attached) and the other one, the cost estimate document. In the document I was given two options:1. accept the cost of repair (£54.65)2. not accept and the laptop would be return to me (I would be still charged fat price of £44.07)My reply was that I do not recall the laptop having this damage and I always looked after it. I was suprised when I saw the photo. I also added that my main concern was that th... Read more

More replies
Answer Match 37.8%

ok, i know i have malware on my computer. i read the 5 steps to do first....

step one-
i ran ad-aware (i have pro edition), no problems found,
aswell as spy bot s& d and cwschredder, all fine

syep two-i have norton and avg, no problems

step 3-none from that list

step 4-none from that list

step 5-can't update from windows, just get errors

here is my hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 9:57:51 AM, on 5/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator.JBOOGY\Local Settings\Temporary Internet Files\Content.IE5\ZQQBBUH0\stng260[1].exe
C:\Program Files\a-squared\a2guard.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Documents and Settings\Administrator.JBOOGY\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Inte... Read more

A:ok, difinitely need help. i have completed the five steps



If you are seeking help for spyware/antivirus issues, or wish to have your Hijack This log checked, please do not post here!

Post it at the HijackThis Log Help section. I think I mod will move this post.

5 more replies
Answer Match 37.8%

I've ran Combofix, but need someone to look at my log file. I'm still having boxes pop up like my symantic anti-virus can't work because it is on a network resource that is unavailable. The log file is below. I would really appreciate any help I could get.Thanks,DonComboFix 10-12-09.04 - Todd 12/10/2010 16:39:31.1.1 - x86Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.70 [GMT -6:00]Running from: c:\documents and settings\Todd.PHILCON\Desktop\ComboFix.exeAV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}.((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))).c:\documents and settings\All Users\Application Data\FuhYQAtN.exec:\documents and settings\Don\Local Settings\Application Data\{127EBD9A-1C22-44C3-8173-3067BB23059B}c:\documents and settings\Don\Local Settings\Application Data\{127EBD9A-1C22-44C3-8173-3067BB23059B}\chrome.manifestc:\documents and settings\Don\Local Settings\Application Data\{127EBD9A-1C22-44C3-8173-3067BB23059B}\chrome\content\_cfg.jsc:\documents and settings\Don\Local Settings\Application Data\{127EBD9A-1C22-44C3-8173-3067BB23059B}\chrome\content\overlay.xulc:\documents and settings\Don\Local Settings\Applicat... Read more

A:Combofix completed - need help with log file

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting... Read more

2 more replies
Answer Match 37.8%

I just started using Microsoft 2010 and in the Outlook tasks I have created recurring tasks. In the old XP version when I completed a recurring task, the completed task would move to the top of the list. Now, it just puts it below the original task. Is there a way to automatically move completed tasks to the top of the page?

More replies
Answer Match 37.8%

Deckard's System Scanner v20070905.67
Run by Tom Roach on 2007-10-01 10:32:34
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
104: 2007-10-01 14:32:38 UTC - RP355 - Deckard's System Scanner Restore Point
103: 2007-10-01 14:17:25 UTC - RP354 - Installed WinZip 11.1
102: 2007-09-30 07:00:16 UTC - RP353 - Software Distribution Service 3.0
101: 2007-09-29 17:11:48 UTC - RP352 - Removed Adobe? Photoshop? Album Starter Edition 3.2
100: 2007-09-29 16:55:46 UTC - RP351 - Installed Windows Internet Explorer 7.

-- First Restore Point --
1: 2007-09-24 19:33:06 UTC - RP252 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

-- HijackThis (run as Tom Roach.exe) -------------------------------------------

Unable to find log (file not found); running clone.
-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of HijackThis v1.99.1
Scan saved at 2007-10-01 10:39:35
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16512)

Running processes:
C:\WINDOWS\syst... Read more

A:WinAntiVirusPro - 5 steps completed

1. Download & Save this file to Desktop ->

2. Double click on combofix.exe & follow the prompts.

3. When finished, it shall produce a log for you. Post that & a fresh Hijackthis log in your next reply

Do not mouseclick combofix's window whilst it's running. That may cause it to stall

13 more replies
Answer Match 37.8%

Hi, I just built a new computer, and it's running XP Pro 64-bit. It ran fine for the first week, but now I'm getting a problem everytime I open "My Computer". Instead of showing my drives, it does the search animation. After a minute or two, it will either find all the drives, or it will say something like "This operation could not be completed because (something) is being used by another program." and gives me two options: "Retry", or "Switch To". When I click "Switch To" it opens my "Start" menu.

A (possibly) related problem is when I open IE, I get shown a set-up menu, but when I click "Save Changes" the webpage hangs. I can bypass this and use the internet fine though. Also, my computer randomly hangs sometimes when playing games.

I'm pretty disappointed with all these errors on what was supposed to be my fresh computer... Any help is appreciated.

More replies
Answer Match 37.8%

Not sure if this is the correct forum to post this in but..

Have installed Windows 8 64bit on three computers, all similar spec (amd a8 processors and gigabyte f2 motherboards with 8gig ram.)

Windows seems to be ok in every other respect other than I am getting an error in the metro store. When trying to install any app I get the error:

I have searched the internet for this error, and although I can find similar errors, I can see no one else having the error code with the same scrambled type.

We got around the error by signing in to a microsoft account, but then we are unable to create a pin for said account (the cursor just spins).

This happens on all three computers.

Any help greatly appreciated.

A:your purchase couldn't be completed

Have you tried copying & pasting the error code in Google ?

I find that helps.


I Googled & found nothing.

Perhaps this phone number will help.
I've used it & got good help from Microsoft.

Microsoft Product Support Customer Phone Number | Shortest Wait | Best Support |

2 more replies
Answer Match 37.8%


had constant pop ups- they have stopped- system very slow..avast found virus in operating system-win32:agent-PSG [drp] and vtutr.dll -

I just know how to computer surf- my son goes to online school- so we really need this computer
log listed below

Deckard's System Scanner v20071014.68
Run by wpccs on 2008-02-03 18:09:34
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

System Restore is disabled; attempting to re-enable...success.

-- Last 1 Restore Point(s) --
1: 2008-02-03 23:09:39 UTC - RP1 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 248 MiB (512 MiB recommended).

-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-02-03 18:13:54
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WI... Read more

A:hijackthis log- completed 5 steps

Hi dorimom, and welcome to TSF.

Sorry for the delay in looking into your log, as we are extremely busy as you may have noticed. If you still require assistance and are not seeking help elsewhere, then please carry out my instructions.

Please subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Add Subscription.


Please download HijackThis. This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded. Click on the "Install" button. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis

Close HiJackThis


Since it has been awhile... Please run Deckard's System Scanner (dss.exe) again, and post the resulting log.


Please include the following in your next reply:

C:\Deckard\System Scanner\main.txt

5 more replies
Answer Match 37.8%

Hello TSF -

Recently, i have had a problem with my system restore. After i attempt a restore, the computer reboots fine and acts as if it did the restore, but when i sign it, i get a messege saying system restore incomplete, or something along those lines. I decided to check the sr.inf file, right clicked and clicked install, but it said i need a windows XP sp3 cd, and i only have the original SP2 cd, not Sp3. Also i'm not sure if that will even fix the probem, has anyone else seen this problem? any help would be greatly appreciated!

-Thank you.

More replies
Answer Match 37.8%

Looking for some help resolving this issue. Computer was acting strange. Scanned with Norton 360 and Malwarebytes and found nothing. Ran TDSSkiller, found and removed a rootkit. Now, when I try to  run Combofix, it stops at Stage 48. The hard drive light is solid, so I figured it would eventually complete, but it does not.
Can you help?

A:stuck on 'Completed Stage_48'

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

19 more replies
Answer Match 37.8%

hi there,
plese consider that who's writing (me) is a sw/hw total illiterate..
months ago i downloaded a .exe (then uninstalled) to upload videos on youtube and from that time:
- at every web connection (firefox), the start page is + the last web page visited at previous connection (two windows). i set up new homepage but nothing changes.
- pop ups frequently open (then disabled via settings).
- mouse stops/blocks for a second while using it.
i downloaded combofix and let it run. everything seems worked correctly, but now i don't know how to proceed.
here below the log i got - integral copy&paste - now saved on desktop.
if i understood well, malware etc will be removed once combofix is uninstalled and i still have to uninstall it..
i hope you can help me about how to proceed.
ComboFix 14-05-19.01 - user 19/05/2014 - x86
Microsoft Windows XP Home Edition  5.1.2600.3.1252.39.1040.18.1919.1432 [GMT 2:00]
Eseguito da: c:\documents and settings\user\Desktop\ComboFix.exe
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
(((((((((((((((((((((((((((((((((((((   Altre eliminazioni   )))))))))))))))))))))))))))))))))))))))))))))))))))
c:\documents and settings\All Users\Dati applicazioni\kp_0loor.pad
c:\documents and settings\user\Dati applicazioni\cacaoweb
c:\documents and settings\user\Dati applicazion... Read more

A:ComboFix ran&completed - don't know how to proceed

..if i understood well, malware etc will be removed once combofix is uninstalled and i still have to uninstall it.. ...that is not true...  Hello iggy1427,my name is Jo and I will help you with your computer problems.Please follow these guidelines:Logs can take a while to research, so please be patient.Read and follow the instructions in the sequence they are posted.print or copy & save instructions.back up all your private data / important files on another (external) drive before using our tools.Do not install / uninstall any applications, unless otherwise instructed.Use only that tools you have been instructed to use.Copy and Paste the log files inside your post, unless otherwise instructed.Ask for clarification, if you have any questions. Stay with this topic til you get the all clean post.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.***1. Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.Vista / Windows 7/8 users right-click and select Run As Administrator.A Notepad document should open automatically called checkup.txt; please post the contents of that document.***2. Download OTL to your desktop.Double click on the icon to run it.Vista / Windows 7/8 users right-click and select Run As Administrator.Make sure all other windows are closed and to let it ... Read more

3 more replies
Answer Match 37.8%

Hi, I have already run Ad-aware using the required settings multiple times and removed everything I can on my own. Ad-aware could not remove iboboi.dll and I believe that is the root of my problem. But on startup that file is gone.

Here is my hijack this log, with the analyzer. Thank you in advance for the help!

Log was analyzed using HijackThis Analyzer - Updated on 1/7/05
Get updates at

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVir... Read more

A:Urllogic Pop-ups, completed all prereqs

Let's see if these logs will show us anything:

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Do not run it yet.

Before doing anything, MAKE SURE that you can keep your computer on (at least until we get it fixed). This infection requires us to detect and remove it without rebooting or restarting your computer (unless the instructions say so). If you can't keep your computer on today, then I suggest that you don't get the logs yet until you are ready. With that said (when ready):

Open up HijackThis and go to Config->Misc Tools and check the first two boxes there. Now click on the Generate StartupList log button. Post that log in your next post.

Right click on this link and choose Save As...Save it to your Desktop. Make sure you have disabled any programs that may block/disable scripts (ex: Ad-Watch, TeaTimer, Norton, etc.). Double click on Silent Runners to run it. This will take a few minutes. It will create a file called Startup Programs followed by your computer name and current date. Open up that file and post all the contents here in your next post.

Download Find-qoologic. Unzip the files to your Desktop. Open the qoologic folder and run the qoologic.bat file. Wait a few minutes for it to finish. When the dos window disappears, go to your C: drive and open up the log.txt file. Copy and p... Read more

7 more replies
Answer Match 37.8%

The action can?t be completed because the folder or a file in it is open in another program. I suspect that my anti virus, Norton 360, is stopping me from deleting a specific folder, it happens only in one specific folder.
When I restart my computer, it takes time to the regular background tasks to "wake up", so I can delete it once the computer turns on, but then something stops me from deleting the folder. I am not sure if it is Norton 360, or another problem.
Would it be a Malware?

A:The action can’t be completed because the folder or a f...

not positive what it could be ,anything knowing computers .
to see if its Norton 360. disconnect from intern ,disable Norton360 temporally ,how to do so will be in the settings of Norton , after its disable try deleting file.

just found this in google ,how to disable Norton temporally .

Try right clicking on the 360 icon in your notification area. You should be able to disable protection features for a specified time. Remember that you are unprotected while doing this, so you should disconnect from the Internet while doing this. Remember to reset the protection when you are finished.

6 more replies
Answer Match 37.8%

hi guys,

every single time I try to rename a folder the boring message "The action can't be completed because the folder or the file is in use" appears even if apparently neither the folder or a file in it is in use.

What I have to do is: Task Manager > Explorer.exe > End Process > File > New Task > Explorer.exe and I am able to rename the folder.

It is a really boring process and I find this process really stupid. The folders I am trying to rename are full of pictures, I think it is something related to the Thumbs files.

Anybody of you have the same issue? Any possible solution?


A:PLEASE HELP - The action can't be completed because the folder....

OpenedFilesView - View opened/locked files in your system (sharing violation issues)
Download somewhere at bottom of page.
What file is opened by explorer.exe in that folder?

9 more replies
Answer Match 37.8%

Hi I just completed my second homebuild, I installed windows 7 pro and have been running it for over two weeks now, (got it pre release from msdna for free, thats right free, gotta love being a student, as many copies of 7, vista, xp and visual studio, and tons of other cool software for nada.)

asus m4a78-e mobo
8gb (4x2gb) ddr3 ram
amd phenom II 945 3.0ghz quad core processor.
xfx hd 4850 1gb gddr3 gpu 256 bit with 512mb onboard already
2 x 500gb hitachi deskstar hdd's
sunbeam acb9 acrylic green led pc case (12 green leds, with 5 80mm green led fans, and custom fan grills.)
19" tft
650tx corsair psu
onboard sound and networking

it works great, so far I haven't seen the cpu go over 8% you through stuff at it it gives you a blank look and shrugs, it took a virus scan, dreamweaver, word and a few web pages (chrome) at 8% for god's sake. Anyway i'm very pleased with it.

BUT it only lists one hdd in the my computer section and that is the drive that i installed windows on, I don't know if the other one is formatted or not, I would say not, the bios recognises both of them, but my computer displays only one, i have not used raid in any form. Whats the solution?

Thanks alot, bob.

A:New build completed, but second hdd not recognised by os?

you shoud try this :
On "My Computer" Icon right click it and click MANAGE, click on DIsk may find your C: drive as Disc 0. Then look if you find drives that is unallocated..if you find it, click on the on it, right click and format the drive and click ok..just wait to make a 100% and you should after that it is healthy and formatted and you should the other drives now..try this tnx

3 more replies
Answer Match 37.8%

G'day, I'm running Windows 7 Home premium on a Dell Inspiron laptop.

When I am trying to organise my music files and folders in my music Library I randomly get this error:

The action can't be completed because the folder or a file in it is open in another program.

But there can be nothing else open, no media player, (neither WMP or Media Monkey which I usually use), or any other window open at all. This is intermittent. Sometimes it works sometimes it doesn't.

For example; I just discovered that I have a Chris De Burgh folder with a couple albums in it and another folder titled Chris De Burgh - Greatest Hits. I decided to move the latter into the former and rename the latter to simply Greatest Hits. At first it wouldn't copy into the Chris de Burgh folder at all and the dreaded error came up. I clicked on another folder, went back and tried again and it worked. After putting the CDB-GH folder into the CDB one I tried to rename it, (without opening it). The action can't be completed blah blah blah. Retry doesn't work. This time I had to close windows explorer and open it again and browse to the folder and rename it.

Sometimes it works first go, sometimes you have to click elsewhere then come back to it, sometimes you have to close explorer, sometimes it simply refuses until I restart the pooter. I've tried deleting everything in the temp folder, (%temp%) but there are files in here which won't delete either coming up with the same message. I guarantee that the f... Read more

More replies
Answer Match 37.8%

I apologize if this forum is meant for tech people as I'm a novice computer user, but I really need help.  I have Windows 7 x64 and I used RoboCopy for the first time, and have messed up royally.  I was trying to copy folders and files from my
computer to an external hard drive.  My external hard drive had important files and folders on it already, and I thought that copying more data using RoboCopy would just add to it, but it deleted everything that was on the external hard drive when it
copied the additional data.  
Can I undo what just happened?  Is there any way to revert?  Or maybe there's some way to recover that deleted data?
I used:  Robocopy C:\Users\Name\Documents F:/MIR /dcopy:T
I would be really grateful to be helped.  Thanks in advance.

More replies
Answer Match 37.8%

I've run CHKDSK on a couple of laptops today, and in each case, after hanging for ages around 10-11%, the laptop rebooted while my back was turned. (The process was run at boot and the internet was not connected at the time.)

Is there a way to check if the process completed and what it did?

There is a CBS log with today's date, with entries that correspond time-wise to the CHKDSK activity, but I don't understand them. At the end there are several entries like this:

Can anyone explain what this means please, and if I have a problem?

Coincidentally (or not) There are similar 'Failed to internally open....' entries in the CBS log from when I turned the laptop back on later in the morning.

A:How do I know if CHKDSK completed successfully?

Hi, check this tutorials CHKDSK - Check a Drive for Errors in Windows 8 and Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums to see if they will help you.

Good luck, werty

3 more replies
Answer Match 37.8%

Trying to restart will not allow me to login, keeps telling me wrong pass word, (didn't think i had setone yet)think its microsoft thats causing the problem, it says i need a removeable media, what the hell is one ofthem. i'm already on line at home.     Can anyone help me please 

A:New netbook setup not completed,

Hello, Thank you for posting in the HP Support forum. Is this re. Windows login ? You can't login to Windows? If yes, I have encounter such a problem once only but was with Win 8. Anyway - if this is a new computer you can revert the software back to factory default settings. Eventually you should create a local account (not login with Microsoft account). At the end, you can always migrate the local account to Microsoft account. If this is not re. Windows login, please provide back details.

1 more replies
Answer Match 37.8%

Computer has a very slow startup. I cannot get rid of this Kodak Easyshare. Internet response time a bit faster, page to page.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 05:44, on 2008-03-19Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16608)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\AOL\ACS\AOLAcsd.exeC:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exeC:\Program Files\Common Files\AOL\1101823440\ee\services\safetyCore\ver210_5_2_1\aolavupd.exeC:\WINDOWS\system32\cisvc.exeC:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeC:\WINDOWS\system32\lxczcoms.exeC:\WINDOWS\Explorer.EXEC:\Program Files\\personal firewall\MPFService.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\wanmpsvc.exeC:\WINDOWS\system32\fxssvc.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\system32\hkcmd.exeC:\Program Files\MUSICMATCH\... Read more

A:All Steps Completed Up To Hijack

Sorry for the delay. If you are still having problems please post a brand new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic:Preparation Guide For Use Before Posting A Hijackthis LogPlease also post the problems you are having.

1 more replies
Answer Match 37.8%

Dear Broni and All,

I have completed all steps, and ran the security programmes recommended in this thread:

However, I am still getting pop-ups and adware related problems, which means that the underlying problem has not been resolved.
These are the programmes that I have run (today, 18/05/2015):
-AdwCleaner (it removed NickelBlock, AllCheeiaPPPriCe, DowwnSaave, SaVieNeewaApupoz)
-Junkware Remover
-Farbar Recovery Tool
-Farbar Security Scanner
-Security Check
-Tempfile Cleaner

I am currently running Sophos.
My laptop runs Windows 8.1, and Combofix does not support it.
The antivirus that I have is Kaspersky (I previously had Microsoft Security Essential), and Windows Defender. The malware was not detected by a Kaspersky and Spybot full scan a few days ago. However, on the 26th of April, I manually uninstalled some adware, and then ran full scans, which showed nothing.

As you can imagine, I don't think I have many options left, and formatting my laptop is a dreadful prospect. I was wondering if you could give me some advice.
I have kept all logs of the security programmes that I've run.

Thank you in advance, and looking forward to hearing from you.

A:Completed all instructions, but still getting adware pop-ups

Welcome aboard

Never follow steps from other topics. Every computer is unique.

Please, complete all steps listed here:
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


57 more replies
Answer Match 37.8%

A neighbor brought over his computer since he knows I help folks with infections.  It appears he already ran and removed infections found with SAS Portable and MBAM.  I can include those logs if you like so let me know.
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.25.2
Run by HP_Administrator at 12:32:46 on 2013-08-16
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.958.456 [GMT -4:00]
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
============== Running Processes ================
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalS... Read more

A:Infected PC with some Removal Completed

Attached file ...

3 more replies
Answer Match 37.8%

I got my P50 a few weeks ago and yesterday its LCD went half black. OK, this happens.I turned it into authorized premium repair center and they got LCD replaced (as my P50 is under warranty). No big deal.However, they could not re-calibrate the new LCD screen because I do not run Windows on my P50 (running Kubuntu).It would not be a big deal either (the Panel Replacement Utility they have does not run on Linux, but I can live without that), however there is one worrying thing: by my request, they printed Lenove repair instructions for me where it is stated, that "Failing to run the Panel Replacement Utility program will require another LCD panel replacement". Please note "will require". My interpretation of this statement is that LCD will fail again unless I run this Panel Replacement Utility which requires Windows (not Linux version exists). Repair guys could not comment on that in either direction.REALLY????So, despite the fact that nor P50 user guide nor warranty description limit me from using non-Windows OS, the P50 cannot be repaired to be used in full capacity unless I use Windows.Do I miss anything? Is this an official position of Lenovo on non-Windows OS use on ThinkPad P50?

More replies
Answer Match 37.8%

I recently had a virus and used HP recovery and now I don't have any sound. I originally posted this in the sound card forum and was instructed by deejay100six to go through the five steps of identifying a virus. I completed those steps and below is my Panda Scan results. I have the hijackthis results when ever you need them. I originally went through all of the basic steps to fixing the sound problem but nothing worked. Thanks again in advance.

ANALYSIS: 2008-08-16 02:24:44
Description Version Active Updated
avast! antivirus 4.8.1229 [VPS 080815-0] 4.8.1229 Yes Yes
Id Description Type Active Severity Disinfectable Disinfected Location
;==============================================================================================... Read more

A:No Sound/5 steps completed

I need some help here guys. Below is my hijackthis results.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:35:50 AM, on 8/23/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\... Read more

4 more replies
Answer Match 37.8%

I am using SQL Server 7.0.
I have databases DB1 (only current values) and DB2 (both current and old - keeps history). When I update (or insert), on DB1, a copy of the row I am working on has to be sent to DB2 using a trigger. What gets completed first? The update process on DB1 or the action started by the trigger? I am asking this because of what I found at this site:

You can use the FOR clause to specify when a trigger is executed:
The trigger executes after the statement that triggered it completes. If the statement fails with an error, such as a constraint violation or syntax error, the trigger is not executed. AFTER triggers cannot be specified for views, they can only be specified for tables. You can specify multiple AFTER triggers for each triggering action (INSERT, UPDATE, or DELETE). If you have multiple AFTER triggers for a table, you can use sp_settriggerorder to define which AFTER trigger fires first and which fires last. All other AFTER triggers besides the first and last fire in an undefined order which you cannot control.

AFTER is the default in SQL Server 2000. You could not specify AFTER or INSTEAD OF in SQL Server version 7.0 or earlier, all triggers in those versions operated as AFTER triggers.


This statement sounds confusing?

A:Which is completed 1st? a transaction or a trigger?

Enforcing Business Rules with Triggers
Microsoft® SQL Server™ 2000 provides two primary mechanisms for enforcing business rules and data integrity: constraints and triggers. A trigger is a special type of stored procedure that automatically takes effect when the data in a specified table is modified. A trigger is invoked in response to an INSERT, UPDATE, or DELETE statement. A trigger can query other tables and can include complex Transact-SQL statements. The trigger and the statement that fires it are treated as a single transaction, which can be rolled back from within the trigger. If a severe error is detected (for example, insufficient disk space), the entire transaction automatically rolls back.
This means that the trigger completes before the transaction, you can rollback a transaction within a trigger as mentioned above so in your case the action started by the trigger completes before the update action.

2 more replies
Answer Match 37.8%

Recently installed kaspersky pure 2. 0 .Getting error message that backup task has not been completed. I have read that this is a known issue. Is there a solution to correct this problem? Thanks.

A:backup task has not been completed

Welcome to Seven Forumsnancy159. As you say, this is a known issue

5. Main known issues

The maximum size limit for Quarantine and Backup and Restore does not work.
Some application windows do not correspond to Microsoft computer management from keyboard standards.
Groups of windows cannot be closed through Windows 7 taskbar.
Application window cannot be closed through Windows 7 taskbar preview.
"A backup task has not been completed" status is displayed in the general protection status and in the Backup and Restore section when backup tasks are performed.
Protection parameters cannot be reverted to default values.
AVZ reports cannot be created under 64-bit operating systems.
In some cases, characters cannot be entered using the Virtual Keyboard in entry fields of web browsers or applications.
When in Safe Run mode, Microsoft Outlook Express (Windows Mail) email client may fail to display some email messages received from the standard Microsoft Windows environment.

Kaspersky PURE 2.0: commercial release (build

Have you tried creating a backup task?

How to create a backup task in Kaspersky PURE 2.0?

A Guy

1 more replies
Answer Match 37.8%


Had the "Security Center" come up on this rid of it using the tutorials on this site, along with trying all the other suggestions for removing rootkits that may be causing the redirects. Some solutions seem to run their course, others don't. Still having issues: browser redirects, browsers stop working, MBAM errors, Start menu blank, "waiting for background programs to end" on shutdown.

So, not sure where to go from here. Help please.

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_30
Run by Chance at 6:41:48 on 2012-01-23
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3895.2379 [GMT -7:00]
AV: Microsoft Security Essentials *Disabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Disabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\wind... Read more

A:Completed all self-help tutorials, still have rootkit

Hello and Welcome to the forums!My name is Gringo and I'll be glad to help you with your computer problems.Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 31. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the runn... Read more

22 more replies
Answer Match 37.8%

Hello and thank you for any help you may be able to give. I've gone through the five required steps before posting my logs for help.

I've run Spybot, Adaware and SuperAntiSpyware and can't seem to clear up whatever the issue is.

Following are the required log files (as well as the "extra" text file attached):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:06:02 PM, on 1/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program File... Read more

A:HijackThis Log - completed 5 steps



19 more replies
Answer Match 37.8%

Thanks a lot to everybody who paid attention to my problems with windows 7 installation.

Finally I went to my university and took from their a windows 7 pro dvd and everything worked perfect. I also managed to install the windows over both windows XP and 7 thanks to your advices and tutorials.
Thanks a lot once again from the not so hot now Greece

A:Installation completed with success!!!!

You're welcome! Thanks for posting back. It means a lot to those that have worked hard to help others when they come back with thanks.

2 more replies
Answer Match 37.8%


This is a follow-up to my original thread here -

I completed 1 RMA with HP and the teleplan service center guys sent me the machine back with the note - no issues found, reloaded OS. This time they loaded the OS with SATA controller as IDE as opposed to the default RAID setting that had come when I had purchased the system.

I let it run overnight hoping for the best but see the BSOD error in morning - I would really appreciate if somebody can pin point the issue so in the next RMA I can advise HP Teleplan guys about it - they seem to not spend great deal of time researching the issue but try to do a quick fix that obviously didn't work.

Appreciate all your help !

PS - my System specs -

System Manufacturer/Model Number HP Pavilion Elite HPE-210F
OS Windows 7 Home Premium 64 Bit
CPU AMD Phenom(tm) II X4 945 Processor, 3000 Mhz, 4 Core
Motherboard H-RS880-uATX (Aloe)
Memory 8 GB PC3-10600 MB/sec (message as PC3-8500)
Graphics Card ATI Radeon HD 5450
Sound Card Integrated Realtec ALC888S Audio
Monitor(s) Displays Acer? H243H
Screen Resolution 1920 x 1080
Keyboard HP USB
Mouse Microsoft Compact Optical Mouse Model: 1016
PSU Bestec 300W
Case Mid-size ATX
Hard Drives Western Digital Caviar Green WD10EADS-65M28X
Internet Speed ATT DSL 6 MBPS

A:1st RMA completed - still random BSOD

Your dumps indicate conflicts and memory corruption. Uninstall Symantec using this removal tool: Tool. Many third party security programs create conflicts with Win 7 and Norton is no exception. Norton was involved in one of the crashes. Download and install Microsoft Security Essentials. It will not cause conflicts. Make sure Windows firewall is turned on.

Uninstall or upgrade CyberLink. Its driver, 000.fcl, Fri Sep 26 09:11:22 2008, is out of date. Outdated drivers can and do cause conflicts and BSOD's.

I find another slightly out of date driver loaded on your system. Update this driver from the link provided.

usbfilter.sys Fri Apr 03 07:39:51 2009 - AMD USB Filter Driver (likely part of the chipset drivers). Update this driver.

Follow these suggestion, reboot and let's see if your system is more stable. Post back and let us know. If you get anohter BSOD, upload it and we will go from there.

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02804000 PsLoadedModuleList = 0xfffff800`02a41e50
Debug session time: Thu Dec 16 09:41:31.624 2010 (GMT-5)
System Uptime: 0 days 8:53:11.013
Loading Kernel Symbols
................................................................. Read more

8 more replies
Answer Match 37.8%

I don't wish to bore you with things that may have nothing to do with the problem, but since I know very little about all this I may add too much. I apologize.
My HP Envy 15 started slowly acting odd and only typing totally backwards (weird) sometimes, then a lot. I figured it was directly related to an auto update that I never asked for. There were a few other things that I noticed that changed too, my laptop gradually started running slower and my fan was starting often when I would turn my laptop on.
I have been using a 10 upgrade since last year with no problems on my desktop computer and I updated my laptop from 7 PRO to 10 and started using it on this laptop this year with no problems.
What I didn't do was set a recover date. When my laptop was acting to weird for me I set it to go back to early April when I was not having issues. It was the earliest date it offered me, but it seemed to only add to my problems. I have had a number of issues with the right button on the touchpad, yet when I go to upgrade Synaptics, it tells me I have the latest available. Although it is not what I was using before the auto update. It would scroll backwards, and now I have no scrolling at all.
I do not want to keep trying to fix these issues myself when I am only guessing and I seem to be making things worse.
I REALLY look forward to any suggestions you could offer me.
Thank you so much for reading this far,

More replies
Answer Match 37.8%

My computer must have received a new Windows 8 Update last night. This morning it asked me to reboot. After boot the keyboard and mouse do not work once Windows has booted. Also RDP results in a black screen and getting disconnected after a short while.

The keyboard and mouse work fine in BIOS, however as soon as Windows posts they disconnect. Prior to reboot, the keyboard and mouse were working fine. What doesn't make sense is that issue persists after both a system restore and a system image restore.

System - Dell XPS 8300 (3 years old). i5 - 2.8Ghz, 16 GB RAM, Windows 8 Pro (Downloaded via my tech net subscription)

What I've tried -

1. Different USB ports
2. System Restore
3. System Image Restore
4. Safe Mode - Still no keyboard, mouse, etc
5. Different keyboard / mouse
6. Remote Desktop (black screen) - Yes system was configured for RDP, logged in daily to it.

I don't get it. Keyboard and mouse work fine in BIOS and booting off of Windows DVD. This issues resulted after an update was applied. However doing a system image restore to over a week ago should have circumvented the update being applied.

At a loss. I work in IT, though haven't done desktop support in years. So maybe my skills are rusty, however I have never seen this issue before.

A:Windows Update last night, keyboard, mouse and RDP issues

I have same problem on 4 computers. This AM put an HP desktop back on line after a number of weeks off line (disconnected from all inputs).

Worked great (Windows 8.0) until I received notice updates were waiting. On completion and reboot, keyboard did does not respond after Windows takes control keyboard is inoperative. Items residing on desktop will not open after double click. Help,,,using a borrowed notebook w/Win 7 installed.

2 more replies
Answer Match 37.8%

I have this problem were with my new 500Hz mouse the position of it takes ages to update on the desktop and only the desktop, not any other interface.


See there, download the video if it won't play.

OS: Win 8 64 bit
CPU: AMD A4 4300M
RAM: 6GB (Dual Channel) 800 MHz

Any ideas?

EDIT: Also, when I move the mouse on thedesktop the CPU usage goes up to 50%! Any ideas? Explorer.EXE takes up all the CPU, no other programs do that.

More replies
Answer Match 37.8%

After I downloaded and installed this update my labtec usb mouse has stopped
working. I also tried my generic wireless mouse and my other hp wireless mouse and
I would always come up with the same error.

Windows found driver software for your device but encountered an error while
attempting to install it.
USB Browser Mouse
An error occurred during the installation of the device.
The driver installation file for this device is missing a necessary entry.
This may be because the INF was written for Windows 95 or later. Contact your
hardware vendor.
If you know the manufacturer of your device, you can visit its website and
check the support section for driver software.

Is there anyway of removing the CHIC driver that windows update installed?

A:Solved: CHIC - Other Hardware - USB Browser Mouse Update

8 more replies
Answer Match 37.8%

Hello all,

I installed the Creative X-Fi Audio Processor update (10/22/2009), and it completely messed up my computer (Windows 7 x64).

I accidentally installed this update while checking if I had new updates to install. Little did I know that it would cause me much grief. I rebooted the system so that the updates could finish, and when I saw my login screen things went bad. The screen resolution was all out of whack (800x600, while my regular resolution is 1920x1080). To make matters worse, the mouse won't move. When I logged in, I discovered the internet wouldn't work either. Soon, a popup window popped up, saying that "No ATI graphics driver is installed, or the ATI driver is not functioning properly. Please install the ATI driver appropriate for your ATI hardware." I went to the display settings (using only the keyboard) and discovered that my default resolution was no longer on the list. Dejected, I went on my other PC and downloaded the ATI driver pack for my video card on the crippled computer. I transfered it via flash drive to the crippled computer and installed it - rebooted, my resolution was back to normal, but the mouse and internet were still not working. I then transfered a Creative driver pack I got from the official site and put it on the flash drive and transferred it - no changes. I then used Guru3d's Driver Sweeper to get rid of the dregs of the Creative drivers, rebooted, nothing, and now my audio's dead too.

What's most depressing i... Read more

A:Creative Driver Update Messes Up Mouse and Internet

Hopefully, this may work

Repair Install[2]=General Tips

You should try to remove the update, also.

9 more replies
Answer Match 37.8%

On a magazine recommendation I installed DriverMax. I ran it and selected one option to update a microsoft t selected installing an
updated mouse driver. I have win XP SP3. I also have a Microsoft
Wireless USB keyboard and mouse set.

What has happened is that the
wireless kb and mouse is now inoperative - but works during boot
sequence (I have an Asus P6TD mobo and can select pre-boot options for
this board via mouse. In fact NO USB mouse works after boot sequence is

The frustration I have is I cannot access the DriverMax program through the keyboard only commands because it only responds to mouse clicks. I had wanted to try to fix the errors by rolling back a driver within DriverMax because the program only allows mouse input and I cannot use any mouse... ANY help you can offer would be gratefully accepted.

I figure that the only way to proceed from here is to reinstall Windows XP? Having removed all kb and mouse drivers from the hardware list a couple of times; downloaded the latest Microsoft drivers/software for the usb wireless keyboard etc etc I cannot make a dent in the behaviour...This as you might guess is likely to be a pain in the proverbial to maintain all my software in working order and to re-upgrade to SP3.

A:usb Mouse & Keyboard non-functioning due to Drivermax 'update' of drivers

6 more replies