Tech Problem Aggregator

81 yr old mother called, remote access install?

Q: 81 yr old mother called, remote access install?

Good day,

RE: Dell Dimension tower 6 yrs +, Vista Home Premium SP2, Avast Free, Windows Firewall

My 81 yr old mother, who I'm proud to say isn't afraid of using computers, mistyped a URL on May 26, 2015 resulting in a pop up message stating that her PC was infected and to call 866 250 6058, which is

She tried to call me to find out what to do but I wasn't available, so unfortunately, she called the 866 number and followed the instructions from "Angie".

My mother typed H H H ( don't know in which screen ), then clicked OK

She was then instructed to go to the website, and was told to enter code 379855, and click RUN. She clicked RUN again, then OK and restarted her PC, which appeared to run normally without any errors or pop ups. She wasn't asked to pay for the service and therefore didn't provide any credit card info.

My concern is that she may have unknowingly installed remote access software from

I've told her to not use this PC but to use her laptop from now on.

I've searched online and the following link shows the webpage where the code is entered, which appears to be connected to the logmein remote access tool.

Support Scams - some scammer tricks

I could not use System Restore as it had been disabled and no restore points were available. I've tried running Kaspersky Virus Tool, Panda Security and ComboFix from the desktop and in Safe Mode, but they all freeze up at some point. I did run chkdsk C: /F /R and sfc /scannow successfully in Safe Mode, but not all errors found could be repaired.

Her internet service was down on Friday, June 5 10:30am due to the weather, and back up later that day, but my mother has not been able to reconnect to the internet since.

Any suggestions on how to undo this mess would be appreciated.



A: 81 yr old mother called, remote access install?

Combofix should never be used unless supervised see if you can run our scans and post results PCHF System Scans if they wont run search google for rkill and run that then run our scans if you reboot you will have to run rkill again I am mobile so cant give a link to it now

3 more replies
Answer Match 75.18%

My mother-in-law was trying to update her Garmin GPS when she click on a popup window offering help.  Well, after calling the number and allowing someone to access her computer, they told her she had some problems and they could fix it for $179.99 and get a 7 year waranty.  Luckily she called me and I told her to hang up on the guy and power down her laptop.  When I looked at it, ISLOnline was installed, and a bat file on the desktop that looked like it was changing administror access.  I deleted both of those, ran malwarebytes scan and found a bunch of PUP's.  I then ran CCleaner.  The laptop has not been online since.
I use computers but am no expert.  Is there any futher steps I should take to make sure nothing else was done to her laptop?
Thanks for any advice you can provide.

A:Mother-in-law allowed remote access. Not sure what damaged was done.

Hello, and welcome to BC My name is Alexstrasza and I will assist you with your problem. You can call me Alex Please run these tools to get some information on the computer.MiniToolbox by FarbarDisable your antivirus if it does not allow you to download the tool!Please download MiniToolBox, save it to your desktop and run it.Place a checkmark in Select all, then click Go and post the result (MTB.txt). A copy of Result.txt will be saved in the same directory the tool is run.===Security Check by screen317Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.Regards,Alex

17 more replies
Answer Match 74.34%

Today my mother fell for a phone scam - the scammers called out of the blue, pretended to be from an ISP, used the Event Viewer to convince her there was something wrong with the computer's (Windows 7 Desktop) internet connection, and got her to install Teamviewer and presumably give them access (she doesn't remember what happened exactly, but she says she followed all their instructions). After doing everything they wanted, then they said that it was all fine but they wanted to speak to the account holder who was my father - he wasn't there at the time. Anyway, they called back in the evening, and I pretended to be my father. I played along up to the part where they wanted me to give them the Teamviewer ID and password and then hung up. Since then I've deleted Teamviewer and have run Malwarebytes Anti-Malware and Superantispyware which didn't turn up anything that looked too serious.

My question is: what were they after? Presumably money, but I note the following:
1) At no stage with the conversation with my mother or me did they mention payment or credit card details
2) The computer seemed to be working fine, with no obvious changes like new password checks/bricking/ransomware/new software (other than Teamviewer)
3) I can't work out why they would have wanted to talk to the account holder when they presumably got remote access already via my mother who believed them

I'm not sure what I'm missing and any insight would be much appreciated.

A:Mother fell for remote access phone scam - what were they after?

Quote: Originally Posted by cwan

Snip, snip...
My question is: what were they after? Presumably money...
Snip, snip...

You are correct. Please pardon my abruptness but no further speculation is really required regarding scams. You did well to not lose any money.


7 more replies
Answer Match 72.66%

Friend fall for pop up threat scam,
She called # on screen, other side said from Microsoft
She paid $99 and allow remote access to clean the computer
here is Read and Run log, TDSSKiller said no threat found and leave no log

A:Friend Fall For Pop Up Threat Scam, Called # And Allow Remote Access

Welcome to Major Geeks!

Run Hitman Pro again and enable the 30 day free trial license. Than run a scan and have Hitman cleanup all the Malware remnants and Potential Unwanted Programs that it finds. Then immediately reboot and run a new scan. Attach the new log.

Now please download AdwCleaner by Xplode and save to your Desktop.

Right click onAdwCleaner.exe and select Run As Administrator unless running Windows XP where you should just double click to run the tool.
Vista/Windows 7/8/10 users right-click and select Run As Administrator
Accept any prompts for permission to run and then click the I agree button to accept the Terms of Use
Click on the Scan button.
AdwCleaner will patient as the scan may take some time to complete.
After the scan has finished, you may just see a popup stating that no malicious programs were found. Just click OK to continue.
Now click the LogFile button and the report will open in Notepad.
(AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Attach the logfile to your next next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.


5 more replies
Answer Match 65.1%

I got a pop up that was loud and wouldn't let me close it saying, "your computer has been infected call Microsoft" and I did because I turned it off and it was still yelling st me when I turned it back on. I gave the tech remote access and he said I had a tiny something trojan virus. Well I didn't fall for paying, got off the phone, held power button down and turned computer off. Am able to use it fine now with no more warning but am I safe after giving the remote access? I was on the phone for about 30 mins while he was going around to different areas in my computer telling me what all of the "problems" were.

A:Gave remote access to a "Microsoft tech support" am I safe?

It wasn't Microsoft, it was a scam.   I suggest you have a look here and create a new post asking for assistance to ensure your computer has not been compromised .

1 more replies
Answer Match 65.1%

TIME IS OF THE ESSENCE MS SUPPORT will take remote access in a few hours. If there is anything else you recommend I do for security purposes let me know asap.

Short story - MS Support working to resolve issues started after restart hangs during the install process for Aug 9, 2011 Windows Updates.

The MS team leader on my account calls this morning requesting that she and the two other MS analysts be allowed to take over my Dell by Remote Access tonight and work hands on my system.

I use the involved PC mostly to support software I use when consulting to a US Agency. So I started with the Operations Manager. These are the items in place:
MS Support is on approved list for the government agency I work for as a consultant.
MS identity confirmed by my employer.
MS already under non-disclosure agreement with employer.
Employer had me install a program today that protects the files with their data in it that is stronger than what I normally use.
A clean boot has been done and there are no non-Microsoft services running
The installed program also requires me to click a button once per minutes to show I am watching and kind of like UAC will make me respond affrimatively to allow them to proceed to open any folder, run any exe, run cmd
Employer had me shred some files (temp, %temp%, some of their files, and some individual files using my software which meets Dept of Defence 5220.24-M(ECE) protocol
There were a few files and folders they had me shred with the Guttman method that... Read more

A:MS Support & Remote Access/my PC-Recomend any xtra Security Measures?

You indicated that you have already confirmed this is Microsoft Support and have gone through the steps required by employer. I see no reason not to proceed and get the issues resolved so that you can properly do your job.

Do NOT use the contracted Support Space services, which provides free support for Virus & Malware Removal and Windows Update from Online Support Services .

7 more replies
Answer Match 64.26%

I need advice on how to secure my computers from the people I thought were Dell support. They took online access to my Laptop and netbook a Dell Inspiron mini 1012, runs windows 7 starter. The CPU is an Intel Atom N450 has 1gb of memory, I also have a Dell laptop my daughter gave me a few months ago. The dell is only a few months old.
The Dell M5040  AMD E-450 APU  Graphics Radeon HD 1.65. Memory 3 gb,  64 bit system running Windows 7 premium. I wanted to format the hard drive and reinstall windows 7.  I had trouble getting into the bios or into the boot to set the boot order.
I phoned a number I thought was Dell support, I got through to a very nice Indian chap who said he would sort all my problems out for me, and then said it would only cost £131.00.  The alarm bells were ringing by now but I had let him have remote accessto the Laptop thinking it was Dell (I know). The company is called Techvedic, they said I would have a 12 month “Technical support”. They put a document on Laptop. Only I really do not want them in my computer again.
 At the time I said I would have to check my bank as I did not have that sort of money, he was keen that I should clear my problems.  At that my point when just as I was telling the guy I could not afford it (by now I knew this was not legitimate)  my friend walks in.  He hears me talking with chap on phone and promptly offers his credit card.
 Long st... Read more

A:Advice after remote access from untrusted Technical support (Virus issues too)

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

14 more replies
Answer Match 59.22%

Hey there,

I have Windows XP and my computer ran problem-free for the last 2 years. Then one problem after another followed until I had to reinstall Windows XP. I did that, and now I can't get online anymore. My ISP is SBC Yahoo Dial and it's through a dial-up connection. I try to connect and it tells me there's no modem installed on my computer, which there is. I went into the modem and manually entered phone numbers and it works just fine.

So I decided to reinstall my ISP program, but now it won't let me because it says I don't have Remote Access Service Installed. I went into "Network connections" in Control Panel, and it no longer shows my modem, it just shows a LAN connection that I've never had. I tried to establish a new connection through the Connection Wizard. After I click on '"Set up my connection manually", the next screen asks me how I want to connect to the internet, but it won't let me choose a Dial-up modem. It only lets me choose "connect using a broadband connection that is always on." Problem is, I've never had a broadband connection.

All I want to do is get online again and I have no idea how to fix this. When I click 'Properties' for the modem, it says that the device is working properly. Any ideas?


A:Can't install Remote Access

Go into Device Manager and see if there is a Yellow Exclamation mark next to your modem.

Did you install any drivers for the modem after you installed XP.

1 more replies
Answer Match 58.8%

I have installed an Prescott 3.2Ghz 478 pin CPU on my Giga-byte 8S661FXMP-RZ motherboard.

The CPU temp is 55C at idle and gets upto 65C when under load. I'm using the Stock HSF.

I went to the Intel site ( to try and find what the threshold temp of this or anyother Prescott is supposed to be. After filling out the request form, i recieved an automated e-mail with a number of search results from thier database. But when i click on any of the links I get this " connection refused to" So on the bottom of the e-mail there's a link that says"Escalate So i click that and get the same error message.

So i send an e-mail to "" to explain what i want to know. and get an e-mail back saying to go to their Web Page and send a request from there. Just going round in circles.

So if anyone can answer my query to Intel ( about the temps ) i'd be grateful.


Prescott 3.2ghz skt 478
giga-byte 8S661FXMP-RZ
1Gb ddr400
2x120Gb hdd
128Mb agp video
Sony dru 700A dvd
Liteon dvd reader
WinXP pro

A:Intel's so called support

12 more replies
Answer Match 58.8%

I am trying to install Remote Access with XP Pro Control Panel, but get a request to provide original XP Pro CD to download needed components. The provider never left a copy of the original CD. Since I cannot find an image of the original XP Pro disk (search for I386), I am stuck here. I did reinstall SP3, but it does not appear to help. Do I need to purchase a new copy of XP Pro and start all over?

Thank you,


P.S. in the process of trying to find the image of CD, I found the computer trying to find a file called admxprox.dll and also a file called C:\WINDOWS\System32\wsqovnmp.dll. A Google search on either of these has not provided satisfactory results.

A:Remote Access Failed Install


So if you go here Start => All Programs => Accessories => Communications, => Remote Desktop Connection

3 more replies
Answer Match 58.38%

My mother (86 years old!) has just reported a problem with her computer, and also tells me she has purchased 2 things on 2 different websites in the last couple days. Yesterday, someone who called himself a "Certified Microsoft Technician" called her on the phone and told her to do some things on her computer, insisting that she has been infected and that her computer will be destroyed if she doesn't have him fix it. He "offered" to help her for $199.00. I've had this happen to me, so I know it's a scam. Anyway, her computer won't start, however I was able to start it in SAFE mode without a problem, updated and ran "Malawarebytes," which found PUP.Remote and supposedly removed it. However, the Avast Antivirus program has been blocked, and I cannot restart her computer in anything but SAFE. She has Windows XP on a computer built by a local computer store. I can give you more information when I'm back to her house, such as processor and memory information, although I know she has tons of free memory, very little on her computer. I tried to run something called hijackthis in safe mode, however, it won't run in SAFE, and I can't get on with a normal boot, it says it's going to shut down, and then it freezes on the "shut down" screen and needs to be forced off. Please, if there is someone out there who can advised me, I will have to go to her place Friday, or Saturday, with my laptop and try to do whatever you recommend. Thank you!! (she lives 30 minutes away f... Read more

A:86 year old mother has Malware - "PUP.Remote"

Hello Kathy -

No time to panic now, if it is not ticking and turning Red, you are still OK -

Yesterday, someone who called himself a "Certified Microsoft Technician"

We all know that he was a scammer (usually Indian ?).
I tried to run something called hijackthis in safe mode <= This program is not used much today, plus you would need to know what to do with it.
Please start the computer in Safe Mode with Networking, if you can, then post back here.
When you get to the screen with Safe Mode options, you can use the Arrow keys near the numbers. First try to select "Last Known Good ....... " and hit Enter, then if not able to do this you will try for Safe Mode with Networking and hit Enter, and as a last option just select Safe Mode .......

Also try to purchase 1 or 2 USB Flash Drives (little memory sticks), unless you have 1 or 2.
We will use these to put programs onto her system, and try to get replies with them.
Personally I would like to see the Malwarebytes Anti-Malware log that removed the item.
More directions when you can get to reply -
Thank You -

54 more replies
Answer Match 57.96%

Is there any remote support software that can power on a remote workstation that is powered off?

A:Can Any Remote Support Software Power On A Remote Workstation

AS far as I know there is no software to power up a remote workstation that is not on. I could be wrong though it has been known to happen ... once .... I think or was I mistaken?

3 more replies
Answer Match 57.54%

I bought this at Walmart and was unaware of 90 day software warranty.. tech support said probably that. It's very slow booting up and freezes all the time system and hardware check passed. Help please! 

A:Already called tech support..I have run complete hardware & ...

ZebraED  This is just a community forum staffed by volunteers.  HP maintains no official presence here, and we are not authorized to deal with product return or warranty issues. You say you have already spoken to HP Tech Support.  You may contact HP Customer Support, if you wish:  If you live in the US or Canada, contact information is on this page: you live elsewhere, contact information is on this page: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck  

2 more replies
Answer Match 57.54%

Our brand new computer was compromised yesterday, since then, a new app appeared called "online Support".  We checked with Microsoft and it is not supposed to be there. Waited 3 hours on hold for them to transfer us for assistance and had to hang up. When we tried to uninstall the program it just comes right back with another number.  Ex. online support(2), online support(3), online support (4). just keeps returning each time! When we click on the APP it displays a message that reads (problem with shortcut, lmi_rescue.exe) then asks if you want to delete the shortcut, and you click yes, it increases the number. Can anyone help to get rid of this?

A:How do I uninstall new APP called Online Support after being compromised

Do you have a screenshot of what you are seeing? Can you submit a file of the online support file to

1 more replies
Answer Match 57.54%

I have just acquired a computer with an ECS Elitegroup L7VMM2 rev 1.1 motherboard with an AMD Duron 1800 CPU. I am currently running with a very small hard drive. What size hard drive is it able to support?

A:L7VMM2 mother board support for hard drive

8 more replies
Answer Match 56.28%


I need to set up my Win7 desktop so I can access it (and my home cloud) from the road with my Win7 Laptop. Should be pretty simple...except, the Remote Access Functions DO NOT APPEAR on the [System Properties] pop-up on the [Remote] Tab

See pic attached..

Cannot fill in the form, if the form ain't there.

Heeeep, please.

A:Remote Access: SystemProp>Remote>NO Remote Functions Visible

What version of Windows 7 is installed on your computer?


9 more replies
Answer Match 56.28%

I am running Microsoft Security Essentials on this Desktop.  I have had no alerts about viruses etc.
Beginning 8/15/13, all Windows applications are extremely slow (Office 2010, Windows Media Player in particular) and freeze up and the error of “not responding” happens regularly. Changing windows in IE and surfing the internet is extremely slow.
8/16/13 I receive a call from “Windows Technical Support” about all of the Window’s errors that have been reported.  He informs me that I have a Trojan virus and tells me how to find the errors in my computer.  I see the errors with his instructions.  He carries on for a long time about how bad they are and that I will be unable to remove them. (And the errors in fact I am unable to delete.)  He wants me to purchase Windows 7 as he informs me that mine is corrupted. He also wants me to purchase anti spyware etc.  I hang up.  I then ran Malwarebytes, Super anti spyware and Microsoft Security Essentials.  The only thing they found was some adware which I removed.  I am still having difficulties with all Windows applications.  I have disconnected this desktop from the internet (hard wired) except to send this message.
Leigh Ann

A:Malware? Windows Technical Support Called me. Computer VERY Slow

I hang upYou did very right thing.  Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark i... Read more

9 more replies
Answer Match 52.08%

The title says it all! Basically I have a comp running XP pro and I want to be able to work locally on one user account, with some kind of remote access server running on another XP user account so that the remote account and the local account can be used simultaniously. I know that this cannot be done with XP Pro remote desktop and could be by Windows Server 2003 remote desktop, but i need an alternate solution to make this happen.



A:Alternate Remote Desktop application for Simultanious Local/Remote Access

7 more replies
Answer Match 52.08%

I have a home network of 4 Win 7 computers which I leave running when I'm away from home to provide data to my website, among other things. In the past, I've been using Remote Desktop to access my home computers. It works very well, but it's always a challenge getting everything set up to work right before I go. I was wondering if others who have used Remote Desktop as well as other means of remote access would care to share their experience and express a preference, if any.


A:Care to recommend a remote access method beside Remote Desktop?

Everyone seems to like > TeamViewer - Free Remote Control, Remote Access & Online Meetings

9 more replies
Answer Match 52.08%

I asked a question in another thread wanting to know if there were any good free alternatives to programs PCAnywhere or GoToMyPC. Boy did I ever get more than I expected in TeamViewer that EAFiedler suggested.

Now I have a technical question about how TeamViewer works. It connects to remote systems across the internet not by an IP number that I enter but rather by an arbitrary nine-digit number assigned to the system when the program is set up. It connects so quickly that I know it cannot be scanning every IP address on the 'net looking for a TeamViewer connection at every one of them. So, I have deduced that there must be a server out there somewhere that stores TeamViewer information.

Does anyone know enough about this to confirm this and/or explain it to me somewhat?

Next question: What about security? Are there any security issues I should be concerned about, other than the obvious, of course?

A:Technical question about TeamViewer remote access/remote office

14 more replies
Answer Match 51.66%

Hi ladies and gentleman!

I am searching for reliable, secure, and fast Remote Support Package and/or Remote Administration Software on the enterprise level.

I know about RealVNC, TightVNC, Windows Built-in Remote Support, but I’m looking for something “more” reliable, with less user interaction & knowledge required.

Anyone on here know of any out on the market? I’d appreciate any links or information that you could provide.

It would be great if someone has actually tested or used some of the software & could recommend it, but even if you haven’t used them any type of reference would be greatly appreciated.

Thanks & have a wonderful day!


PS: I did a search, but I kept ending up in the malware & virus removal section.

A:Solved: Remote Admin Software or Remote Support Software

16 more replies
Answer Match 51.66%

This morning, I heard a nationally syndicated computer expert state that some Chinese hackers were "getting into" Windows based computers through "Remote Access/Remote Desktop" even if the service is turned off. According to the guru, "They will turn it on for you."
Being very concrete, as well as, somewhat dull concerning computers, I find this hard to believe. Could someone, in layman's terms, tell me the circumstances needed that would allow a hacker to take control of someone's system when a necessary service is turned off ??

A:Infection Of Windows Through Remote Access/Remote Desktop

Easy to do and best NOT described here.

5 more replies
Answer Match 51.66%

I am running a wireless Network with D-Link 714P+ Router. My PC is wired to the Router, with 2 other computers running wireless. I am running XP Pro.

When accessing my PC (or at least attempting to) from a remote Computer using Remote Desktop, I think I have to add something after the IP Address when typing in the Computer Name/IP Address. I have RD working successfully within my Network. Can someone clarify what I need to do here to access my PC through the Internet then Network

(Even though I have got this far with setting up my network, please go easy on me with the computer lingo)

A:Solved: How do I access my PC in a network using Remote Desktop from remote PC

10 more replies
Answer Match 51.24%

So i came across this thread after googling a chrome redirect virus. The symptoms the user describes are familiar. So, after reading the thread i decided to run the Farbar recorvery scan tool and lo and behold there are some "zero access" lines in there. Specifically these ones:
C:\Windows\Installer\{ed25164d-75c9-ed26-18e8-b85a2a42aa1b}\L\[email protected]
At first i wanted to follow the same steps as in the thread above, but the instructor warned against that. So here I am.
Thank you in advance for any help.

A:I believe im infected with something called "Zero Access".

Hello jackjohn I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same"... Read more

26 more replies
Answer Match 50.82%

What is the best (free) app for me to connect to someone's PC (Vista & XP) in order to due general PC clean-up and software updates and installations?

This has to be easy enough for the NOVICE to be able to install the app on their end so that I can connect to their PC.

A:Remote support app

6 more replies
Answer Match 50.82%

Ok I need some input and I know this is long but please bare with me and help me out. I have basically been designated as the tech support for a small business because of family connections to the business. The business is in effect a temp agency so there are only about 4 employees that work in the office, all of whom are completely incompetent when it comes to computers so many times I have to make the trip over there to resolve very small simple issues (i.e. to make a shortcut for Word so they could use it after the original shortcut was deleted). To make things easier and less time consuming, I've been thinking about setting up remote access for a while, but I don't know what software would be the best for my purpose. It needs to be at least competitively priced-- the company agrees that it would be a help so they're willing to pay, but not a massive amount that I've seen some companies charge. I also need to be able to get on the PCs while they are unattended (so i believe it needs to be able to run as a Windows service). Finally, since there are 4 workstations and a "server" (its just a Vista machine that they share files and they printer through), I need to be able to access all 5 computers at once. I was thinking VNC but I could use some serious input on what software to use and how to set it up to meet the requirements that i mentioned, or if VNC can even do that. For those of you that have read all this, thank you very much, any input is... Read more

A:Remote support?

I support one small business with VNC.
It does everything you want, and the price is right.
Configuration info is here:
This takes a bit of work, and it would help to have someone at the other end, but a little study will see you through.

2 more replies
Answer Match 50.82%

I would to know wich is the best software to give remote support, I used NTR and it's perfect but too expencive for what I need to do.

What I need it's to be able to chat with the customer and be able to have a remote desktop taking control of customer's computer.

Hope someone can help giving me a helpfull opinion.


A:Remote support

Logmein Rescue

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I have a question about remote support. I once saw a company that handled outsourced remote support on a per client basis. I don't remember where I saw it though. I want to add that service to my business and I need to find that company or someone similar. The prices were very reasonable. Has anyone heard of such a thing.

A:Remote support

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Hope this isn't too random .... :/

Just wondered if anyone would consider letting someone remote control their PC to fix an issue (not talking friends and family). Would you trust the person connecting if they had some form of reputation (forum postings, previous user ratings etc)?
Reason I'm asking is that there seems to be a lot of problems posted that could possibly be sorted quickly by the more experienced users on here but drag on as a thread (mainly because of lack of detail by the OP or not knowing how to get the needed info etc)

So would you be willing to have someone remote to your PC to resolve an issue?

A:Remote support - would anyone use it?

Sure I would if I thought they were computer savy enought to solve a particular problem and they were a friend or someone at a forum that I knew was knowledgeable. I help my neighbor remotely since she doesn't know how to do anything but send email and don't do that very well.

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Answer Match 50.82%

My dad is in his 90's and very computer illiterate. He's had a computer for a few years that he uses for email and web browsing.

In the past, when he runs into problems or has a question, I've been able to connect to his machine using Remote Desktop Connection.

I just bought him a Dell computer with WinXP (Home edition) for Christmas, and I'm unable to install Remote Desktop Connection on it, because it tells me that Remote Assistance is already installed. Thing is, I don't WANT to use remote assistance. It's an extraordinarily complicated process for a guy pushing a century old. With Remote Desktop Connection, he just turns his machine on and I can connect.

I've looked everywhere, but I can't figure out how to uninstall Remote Assistance.

Does anyone know how to do that, or is there a way that I can install Remote Desktop while Remote Assistance is there?

Thanks for any help you can give.

A:Toss remote assist - install remote desktop?

Correct me if i am wrong anyone... i am only learning about things like this myself

As i understand remote desktop connection is only the client side package which when installed would allow your dad to connect to your PC and not you connect to your dads, so the package would not be any use to you anyway, you need your dads PC to act as a server not a client.

Also as i understand, remote desktop server software comes as an Windows XP Professional version feature only ... which version of windows does your dad have ? if it is the Home Edition then im not sure if you can get this to work the way you want, you might have to look at third party software solutions, from the top of my head a program like VNC server would do it which i have only used briefly in the past. << think this is the website

Hope this has helped.

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Answer Match 50.4%

Hello All

I have a windows server 2008 and I want to install Remote Access/VPN role on it. Unfortunately there is confilict between Remote Desktop and VPN Server role in Windows Server and when enable VPN Server role, Remote Desktop is disabled and vice versa unless you have 2 NICs and enable each on separate NIC.

Do you know a way to keep both enabled and functional on the same NIC.

Any help is appreciated.

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Answer Match 50.4%

I am about to be supporting a bunch of windows PC and Mac's , does anyone know what the best options are for remote controlling the machines are?

To complicate things further I am running Ubuntu on my main machine so would love to be able to control everything from linux.

If that's not possible are there any good solutions for a mac?

A:Remote Support Solution

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Not sure if this is the right forum for this - it could sit in 2 or 3 of the others.

Due to possible changes in my role (taking on a couple of remote sites) I need help sourcing web based remote access. I'd rather the provider was UK based, cost is irrelevant - but I need to be able to take over PC's fully via Internet Explorer.

I've searched on the web, and found a couple, but would prefer feedback from on here first, as to what others use.

Any help greatly appreciated.


A:Remote, web based, support...

I had a problem a few years ago with one of my applications and needed to call the vendor. At the time, they used WebEx to get to me and I in turn used our terminal services to get to the server. It is only one experience, but it lasted a few hours and no glitches... I won't put my name behind it, but it was a good enough experience for me to remember WebEx specifically...

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Answer Match 50.4%

Some time ago I briefly tested a remote support solution that allowed me to create a small .exe file that I could e-mail to a client - once he ran this on his PC, I could remotely control the PC and do whatever he needed me to do. It worked well, but I have forgotten what it was called. Any ideas, or ideas about other ways of doing this?

A:Solved: Remote support

Teamviewer works wonders, you have to install it on your machine, but the client can simply click the join a session(which is a single .exe) button.

After that tell him to simply run the .exe and give you his id and pass(while keeping the process running, of course), you then simply go to your installed teamviewer, pick remote support and enter the ID and pass.

Note: this is for personal use only.

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Answer Match 50.4%

I hope I'm posting this in the correct forum.
Does anyone have a preference in remote support software. I've tried remotepc, but it seems to not connect more often than it does. (I've worked with their tech support and we were unable to resolve.)

A:Remote Support Software

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Answer Match 50.4%

bascily im wondering what the best way to implment one for use with comic readers and Media players would be, i have an old win fast contorller here with a recever of sorts that plugs in to the card tho i no longer have the card in my PC and have never used the remote i do how ever have a sixaixs that i am going to replace with a daulshock 3 soon its hooked up to the PC and running off motionjoy so yea just wondering what the best way would be ?
this is for win7 64bit by the way

A:remote control support

it would appear i have found what i was looking for - this was a big help

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Our company, a small based business, wants to get into Remote Tech Support, Customers call in, or visit the website, and we fix problems remotely.
Of couse they must have internet access...that works...

Asking from all the people here, who has ideas of what kind of software would do this?
I have checked multiple online companies, prices can get steep.
Only 1 person, maybe 2, will be doing this remote support starting out, so dont need anything with 50+ users license.

I was thinking like PCAnywhere, or VNC, and such, but not sure how that would work web based and such...and I know Microsoft has the Assistance built into MSN Messenger, but it is remote view only i believe.

Anyway, I would greatly appreciate some alternatives...especially cheap ones!

A:Remote Tech Support

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Answer Match 50.4%

Anyone familiar with any good remote support software, similar to ? I'm looking for something that can connect from a customer's site to the support site, even if the customer is behind a firewall/router. With VNC, you have to configure the router to forward ports to the particular computer.

Here's one that was advertised here on TSG:

But, well, their site didn't exactly impress me. GotoMyPC isn't really an option, as you need an expensive license for each client computer -- I'm looking at something more from a support point of view. Any other suggestions?

A:Looking for remote support software (like VNC)

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Answer Match 50.4%

I want to know if there is anyway I can install XPs Remote Desktop Assistance or/and Help and support centre...?
Iam using a version of XP that has had loads of stuff removed and RDA being the one i mostly need to help people with PC repair....
Is there any other similiar program i could use (by send a file via Messenger that will conect me and show me their desktop (just like RDA)..)
I do have Remote Desktop Connection but it requires IP address of the PC i want to connect to (which I can get) but will hosts PC firewall block me etc? do i need to add a port number at end of IP addy? and does it open a window with view of hosts desktop with control of mouse pointer?
basically...whats the best way to go if I cant use XP RDA...?

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I have a friend who lives more than 20 miles away from me. Its becoming a pain having to make 40 mile round trips to his place to sort out PC and networking problems. My thinking is I should be able to do this remotely using a tool of some kind.

Has anyone any suggestions as to a good tool for the job? I would prefer to use freeware if possible; however if there is a good, secure tool that will do the job that needs to be purchased then so be it.

I will be looking to acces his network from mine across our respective broadband links. What do I need to know to set this up correctly please?



A:Solved: Remote Support

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Answer Match 49.98%

Working with my mother's HP Pavilion G series laptop running Win 7. This morning I was on the internet and the website I was on (Facebook) stopped responding. I then tried to end my internet session and the screen froze. Performed control-alt-delete to restart, and when it did, I was unable to access any programs or internet. I've been working on it all day. Even tried rebooting in safe mode, but that freezes now. A cold restart gets me back to the normal startup, but the program icons come up slow and when I move the cursor over the taskbar, it starts cycling for an indeterminate time.

Any help here? Got plenty of ram, and hd space. This is the first time I've experienced this problem.

A:Mother's laptop boots ok, can't access programs or internet

I can't access the control panel to start from the last restore point, either. Hmmmmm.

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Answer Match 49.56%

And a good morning to all,

I need to come up with a good, simple, cheep solution for providing remote support to my mothers pc. She only has modem access to the internet and at 85, she needs simplicity.

So, I am looking for everyones input and suggestions. I use VNC everyday and have been told of "Team Viewer" a freeware offering but have not tried it yet.

Looking forward to your input


A:Need info on remote support for mothers pc

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Answer Match 49.56%

I do quite a bit of work helping other people to fix their computers and have been working with PC's for over 25 years and also have A+, Network+, and CCNA certifications. In receiving some remote support from Symantic with my antiVirus softeware and noticing how easy their remote software worked I found out that they use a product called "LogMeIn Remote Support". I went to their web site and discovered that they charge $130.00 per month. The LogMeIn product was so simple. I will use the example of a support person/company and a customer using the phone as it's initial contact.

1. User phones support company and explains issue(s).
2. Support person ask for permission to take control of user's computer.
3. Support person gives user a URL to goto which automatically opens the LogMeIn screen and a field to enter a PIN number (which is provided by the support person) and the the user clicks the "Continue" button.
4. A small Java applet is installed on the users compter and the LogMeIn opens a chat box or they can continue using the phone.
5. Support takes control of users computer and fixes the problem. (LogMeIn also allows for a reboot of users computer if necessary and reboots be to the LogMeIn program just where it left off without going through steps 1 - 4 above, again).
6. When the remote session is ended the LogMeIn software removes the Jave applet from the users computer, leaving no trace.

Well, $130.00 a month is probably worth if tec... Read more

A:Solved: Remote Support Software?

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Answer Match 49.56%

Looking for a recommendation for remote support software.
Anyone have experience with Ultra VNC or similar that you recommend?

A:Remote Support - FreeWare Recommendation

Have you tried TeamViewer?

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Answer Match 49.56%

I want to preface this with the fact that this post was originally on the Intel support forums for the NUC and was suggested that the issue is likely OS related and not hardware, so i am posting here.

i have a Intel NUC D34010WYKH that ive been using since it was released, love the hardware, have Kodi 15.1 installed over Windows 8.1 as it also manages me media organization.

I came into possession of an Xbox One Media remote that has the best feel and build quality of all the remotes ive owned, including many off-brand Chinese keyboard air-remotes and lower end Harmony ones. but for the life of me, i can't get the built in IR on the NUC to recognize commands sent by the remote.

i have tried EventGhost and WinLIRC and Intelliremote and any combination of the above but nothing ever clicks. i have seen posts related to this issue with sometimes no follow-up (like this) and other times success (on a different OS, OpenElec for instance here, here and here). But even after messaging some of these users directly, i have gotten no further to getting this to work. For reference, the Intel NUC has a Nuvotron CIR that has drivers installed and up to date, and shows no errors in device manager and the bios is up to date with three options for the remote (generic remote, rc6, or xbox remote), all of which make no difference.

does anyone have experience with this device under Windows 8.1 and how to get them to work better together?

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Answer Match 49.56%

Hello, im testing Teamviewer5 remote support software and i have "pc performance problem".
If im controlling clients pc, then clients pc screen colors are not normal in my pc screen and menus should move little faster.

Is the problem in too slow internet connection or is my PC too slow?

My pc is Sempron 3100+ (socket 754) 1GB ddr ram, nvidia 5600 128MB agp

Client computer is ibm T30 laptop P4 2Ghz, 786MB ddr, 16MB videocard (have no wallpaper)

My and client`s internet connection speed are bouth 4Mbit/s and are wired connections.
I can repair problems, but i would like to get it little bit faster and with more normal colors in my screen.
Should i use Matrox or Quadro videocard?
Sorry for bad english language.

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Answer Match 49.56%

I don't know anything about computers and my 87 year old mother knows even less. She frequently will click on something that causes her email system to change passwords without being aware of it or do something else that causes her problems. We live an hour apart, but she wants me to come over to help. I thought I found the solution when her service provider COMCAST offered tech support through their XFININTY. She could call them, they would remote into her computer and fix her problem usually within 20 minutes. A few days ago, she got a letter saying that they were cancelling that service option and refunding her $ 15 monthly fee.

I have heard of so many scams out there. Are there any good legitimate and reasonably priced tech support services out there that she can call to remote into her system to figure out her issues? She has Windows 2010 and uses Outlook 2010 for email.

A:24/7 remote tech support for elderly

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Answer Match 49.56%

Hi there, we want to provide remote support to users who are not in our VPN and use various tools for this. Our users do not have any admin rights and cannot install applications with an admin.
When we try to install something remotely usually the admin signon pops up and the admin enters his password to start the installation process.
If this is done remotely the sign on pops up but cannot be seen nor acess by the remote support. Is there any setting preventing this? Is there any tool which prevents this from happening?
Thanks for your help

A:WIN 7 / XP remote support , problem with sign on

Just a thought but try checking the UAC settings.

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Answer Match 49.56%

Hi Community.

This day i want share with your this tutorial about Teamviewer, a tool that allows you to connect remotely to any PC in the world.

Enjoy it

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Answer Match 49.56%

I just found out today that a massive update 3.5 for PS4 was rolled out last week which includes the 2 features that I've been waiting for so long.

One is the PC remote play which is supported on Windows 10. Below is a screenshot I took from my HTPC.

And the second best feature is the ability to play multimedia files from USB flashdrive and network attached storage (NAS) which works flawlessly.

There are more added features that you can find here.

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Answer Match 49.56%

I've dropped something heavy onto the keyboard of my Tecra M9, which has ruined the motherboard. I've been told that I now cannot access data on my password protected hard drive (ie it requires a password before boot up) as it needs the motherboard with which this password created. Can anyone advise if this is actually the case, and how I go about retrieving the data?

A:Tecra M9 - Can I access password locked HD when the mother board is dead?


Sorry to hear about your M9 - it is a very nice unit!
Concerning the HDD - I do not think this is correct.
However, You will need to put the disk on SATA-connection in a system with a BIOS supporting HDD password.

That should bring up the password question at power-on and then let You access the HDD (after successfully entered the password).

I would consider some issues while trying to recover the data:

- putting the HDD in a different system as primary HDD will make booting problematic (unless it is another M9) so You will need to boot of something else.
- putting the HDD in a different system as a second (or non-primary) HDD might cause problems in case the BIOS is not very good so it can handle HDD passwords set on the non-primary HDD.

I would suggest creating a bootable CD/DVD/USB with some competent system on it (like a Live Linux distro) and have the HDD installed as primary HDD.
Turn on the unit, enter the proper HDD password and boot of the CD/DVD/USB to gain access to your files and transfer them to another external or internal HDD.

That's what I would do.



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Answer Match 49.56%

Hi, I have a situation here where I can't seem to get internet access. A virus has pop-up under symantec called hacktool.rootkit. I tried deleting the hpdriver.sys file that the virus was supposedly attached, in safe mode. When I rebooted the machine..the virus came back up.Here is my Hijackthis Log:Logfile of HijackThis v1.99.1Scan saved at 4:23:30 PM, on 9/6/2005Platform: Windows 2000 SP4 (WinNT 5.00.2195)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:C:\WINNT\System32\smss.exeC:\WINNT\system32\winlogon.exeC:\WINNT\system32\services.exeC:\WINNT\system32\lsass.exeC:\WINNT\system32\svchost.exeC:\WINNT\system32\spoolsv.exeC:\WINNT\System32\msdtc.exee:\allaire\coldfusion\bin\cfserver.exee:\allaire\coldfusion\bin\cfexec.exee:\allaire\coldfusion\bin\CFRDSService.exeC:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exeC:\WINNT\System32\svchost.exee:\HAHTsite\webapps\bin\hsradmin.exee:\HAHTsite\webapps\bin\hscontrol.exee:\HAHTsite\webapps\bin\hsredir.exeC:\WINNT\System32\cba\pds.exee:\HAHTsite\webapps\bin\hsadmsrv.exeC:\WINNT\System32\ismserv.exeC:\WINNT\System32\llssrv.exeC:\Program Files\Dell\SysMg... Read more

A:No Internet Access due to a virus called hacktool.rootkit

Download to your c:\ folder.Reboot your computer into Safe ModeThen open c:\WinPFind and double-click on WinPFind.exe. When the program is open, click on the Start Scan button to scart scanning your computer. Be patient as this scan may take a while. When it is done, it will show a log and tell you the scan is completed. Reboot your computer back to normal mode and and post the contents of c:\WinPFind\WinPFind.txt as a reply to this topic.

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Answer Match 49.14%

My company has been using Gotoassist for remote support for several years now, and recently decided to explore competitive offerings.  An exhaustive search led us to ScreenConnect.  ScreenConnect has several features I believe sets it apart from others.  First, it is self-hosted.  For some, this may not be a benefit as it may require some technical knowledge to get up and running depending on your configuration.   We are a fan of self-hosted apps as it gives us the control over configuration, customization, and updates.  The next thing that sets ScreenConnect apart is the customization.  Virtually anything you can think of is customizable (Logo, Heading, background, wording throughout the website, etc.)  The product even has an option that is optimized for use in an iframe on your existing website.  On the client side, the tray icon and executable name can even be customized.  If you are looking for a product that can be customized to look as if it were your own, this is it. I am also very impressed with the product support.  I have yet to call support, but the documentation available is excellent, and easy to use.  I had no problem configuring a custom host name, installing an SSL certificate, setting up new roles/users, or segmenting the hosting areas to allow technicians to only see their initiated sessions.  When in session, I have found the toolbox and annotation tools extremely helpful and the docking... Read more

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Answer Match 49.14%

My company currently has 300 staff in 10 locations around the city of Houston. Our network is Novell-based right now, but in a few months we will be switching all our servers to Windows Server 2008.

Currently, we use Novell Zenworks / ConsoleOne to provide our staff with remote IT support, but when we switch, I'll need another software solution.

I'm looking for something that can provide all of the following services:
1. Allows IT to view and interact with the user's workstation
2. Allows IT initiate a remote support connection without the permission of the user
3. Allows IT to initiate that connection without any user being logged into the workstation

FYI - all our workstations run XP Pro or Vista Business...98% are XP Pro

Anybody know anything that can do this?

A:IT Staff: I need suggestions for remote support software

Take a look at DameWare. I'm not sure how well it would work out with Vista, but we use it on XP Pro and it works just dandy.

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Answer Match 49.14%

I recall many years ago VNC use to have a client you could use with a VNC server that would allow very easy remote support
You could place a link on your website the client would download a small file and run said file and the tech would get a notification that someone needed assistance and you would connect.
For the life of me I can not remember the tool used to wrap VNC inside this application.
.......basically I have a client looking for a simple easy to use, free remote tech support module for their website.

A:Remote tech support website intergration

Never mind it is UVNC SC i was thinking of

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Answer Match 49.14%

I hope I am asking this in the right spot, and I would think that anything is possible, but I always wondered, are infections like viruses, trojans, and malware, contagious via remote desktop support?

A:infections contagious via remote desktop support

Hello sniper -
Is this a "general question", or do you think that you or another person was infected in this manner ?
You would be aware that there are "Drive by" infections that can infect you just from a site visit.
These are basically the only ones that I think would be Active in a Remote Support area.
If a computer was "clean" this would never occur over a "secure connection" -
Thank You -

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Answer Match 49.14%

I am looking for the best remote control software that works on a budget.

What do you recommend?

I would like most of the following features below. Most important is
that I can provide the most common support features to solve a
person's computer problem remotely, and it works through firewalls
with no client or support person setup. I imagine that means a
web-based solution like or, but they are too expensive for my

I liked DualDesk's features and price but the trial prooved not to work for a client's firewall I think. That is why I believe web-based is the answer.

Required features (mostly in order of priority)
-remote control client's PC
-multiple chat sessions (two at least)
-file and folder transfer
-Works with Mozilla, Fire Fox, Internet Explorer, Netscape browsers at least
-Works through firewalls (PC or Mac) and NAT Routers with no setup
required on either end
-Does not require Internet Explorer to work or Active-X
-Don't have to reboot remote PC to start client session
-Allows Remote Reboot/Log-On/Off & shutdown
-works on remote PC without Windows Admin rights to create folders and
write to the registry
-small .exe file size to send client
-client can launch session via my web site or email or chat session
-session timer
-runs in Windows Safe-mode for remote PC
-reboot remote computer and auto login before login prompt
-Show client part of y... Read more

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Answer Match 49.14%

How do I find a startup password?I can't even set my computer to its factory state

A:a tech support from wpc services took remote of my computer...

Arbear, welcome to the forum. You should contact the WPC Tech who did the setup of your computer.  He/she should be able to help you.  Your only other option is to do a full System Recovery which will allow you to either choose to setup a PW or not. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Answer Match 49.14%

What happened to Logmein and I have used both for years. Suddenly they don't seem to work the same.

I need to connect to my mom's computer to troubleshoot it.


What's your favorite free remote support program?


A:Remote Support Programs? Logmein &

What seems to be the problem? They may have updated the website, but the interface is pretty much familiar.

Did you try teamviewer?

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Answer Match 49.14%

OK so curiosity got me to thinking..all these remote support packages out there like GoToAssist/Meeting, Bomgar, DualDesk, etc etc etc....

...I got to thinking..and looking...that there has to be some open source stuff/free out there.

Came across something "close"...fairly cheap...Echogent
40 bucks personal, 3 hundge or something for commercial. But sure beats several grand for a Bomgar appliance.

Anyone else poked around this area? Found anything?

***************************************edited, updated, to get a list going******************************************************
I'm starting a remote support software list, since many of us here do computer/IT tech stuff and need to connect to random various clients easily in order to see their desktop and fix issues.

Proper remote support software is different than remote access software like logmein, or VNC, or PcAnywhere, or Remote Desktop Protocol built into Windows.

What defines a good remote support app
*As single click as possible for the remote end user needing support
*No firewall configuration, no port forwarding, no needing to know end users WAN IP address
*Share desktop with end user needing support, full KVM from your point of view

https://w... Read more

A:Remote Support source out there?

YeOldeStonecat said: to expand...

Just tested this and it works great!
Unreal that this is free!

Stonecat, you are the best dude!

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Answer Match 49.14%

I bought a new system. when I try to install windows 7, I get 0 MB free space. I used diskpart and got 512 bytes on disk 0 and no media on disk 1. I've connected both DVD drive and HDD to 6 GbPS port. ububtu was not able to detect HDD. UBUNTU was unable to detect HDD
the config is
Asus P8Z77-M motherboard with UEFI enabledi
WD 2 TB green hard disk

A:UEFI mother board - Unable to install windows

I would disable EFI. This is normally done by enabling Legacy BIOS or removing the EFI Boot disk from BIOS boot order. If this isn't sufficient read your Manual for how to disable EFI which is not needed and more trouble than it's worth unless you have a 3tb HD. You can have as many partitions as you want by limiting to 3 Primary and unlimited Logical.

Then wipe the HD with Diskpart Clean Command from the Win7 installer accessing DISKPART At PC Startup, followed by the command "Convert MBR" then "Exit." Click Install Now and proceed. Post back verbatim error message if any.

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Answer Match 48.72%

I need your inputs.
I am searching for a remote support/access solution for my company. I've researched a bit online, and found most discussions are about hosted solution. Well, I just can't trust the third party sever and am concerned with the security issue.

Anyone thought of appliance-based solution? I could deploy appliance behind company's firewall. It kind of gives a secure private cloud. The integration with LDAP and the maintenance is easier too. It also comes with floating licensing, good from business perspective as well.

As for the software-only products, they require installation on a computer. The up-front cost is high. I need to have a dedicated computer to host it to avoid disruptions from other applications. And it takes extensive time to setup and maintain the system.

Please share your ideas. I won't miss anything. thanks!

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Answer Match 48.72%

Hi Everyone,

I am currently trying to decide on the best remote support software to purchase for a 50+ workstation business. I have experimented with Real VNC and TeamViewer, and whilst they are quite comparable I noticed that TeamViewer has a feature called "Seamless Windows" (if anybody knows anything about this feature can you please let me know).

I will be providing remote support to local users, and several interstate branches - therefore the software that I decide on must accommodate a wide diversity of geographical locations.

I was also looking at a product called GoverLAN, but it seems to me that GoverLAN only works on a single LAN and can't be used over a WAN in a similar way to both RealVNC & TeamViewer (if you have experience with GoverLAN to the contrary can you please let me know).

Any general advice on what the best remote support software is will be great (including personal usage experiences).

Kind Regards,


A:Which remote support software to purchase for a 50+ user base

I work for a business that has over 1,000 PCs in use. About 750 are located on the main campus with the remaining 250 or so off site around North America. Individual users will often conference with colleagues in Europe, South America, the Netherlands and other countries. Our IT Department has used TeamViewer exclusively. As far as I know there haven't been any issues.

I think this is the information you may be interested in for Seamless Windows.

Seamless windows

4 more replies
Answer Match 48.72%

your Onestop Online Remote support Technician Check Us Out .
Home Page

With our experience in computer repair and data recovery, Apple & Microsoft certifications, and a love for all things geek, we are Houston?s solution to all your tech problems. Home & small business networking, computer repairs, back up, data recovery... Whatever your tech issue is, we've got you covered.

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Answer Match 48.72%

Hi Everyone,

I am currently trying to decide on the best remote support software to purchase for a 50+ workstation business. I have experimented with Real VNC and TeamViewer, and whilst they are quite comparable I noticed that TeamViewer has a feature called "Seamless Windows" (if anybody knows anything about this feature can you please let me know).

I will be providing remote support to local users, and several interstate branches - therefore the software that I decide on must accommodate a wide diversity of geographical locations.

I was also looking at a product called GoverLAN, but it seems to me that GoverLAN only works on a single LAN and can't be used over a WAN in a similar way to both RealVNC & TeamViewer (if you have experience with GoverLAN to the contrary can you please let me know).

Any general advice on what the best remote support software is will be great (including personal usage experiences).

Kind Regards,


A:Which remote support software to purchase for a 50+ user base

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Answer Match 48.72%

Hi Everyone,

I am currently providing remote support using TightVNC to a variety of locations. Increasingly I am noticing that the support that I am providing is to individuals with multiple monitor configurations. In almost all cases where more than one monitor is involved I find myself having to do a lot of scrolling inside the TightVNC program window (and TightVNC is not dissimilar to other remote support programs, such as RealVNC and TeamViewer in this regard).

I am considering purchasing an Extreme Definition monitor in the hopes of eliminating the program scrolling that I am experiencing. My first choice is the Dell UltraSharp U2713HM - LED monitor - 27". This specific monitor has a maximum resolution of 2560 x 1440.

I would not like to spend a significant sum of money on an extreme definition monitor only to find that it doesn't solve my specific challenge. For example the remote session may be too hard to read on the screen due to text being very small.

If anybody has any experience with this kind of monitor, and specifically with providing remote support whilst using one of these can you please share.

All comments & opinions are welcome.

Kind Regards,


A:Considering an Extreme Res Monitor to improve remote desktop support

Would it solve your issue? Might if the dual monitors you are viewing over VNC are not wider then 2560px. You would need dual monitors yourself to fully solve the issue of scrolling. As for the text size...well that will depend on your eye sight and your personal preferences. But yes, the text will be smaller is most cases.

* Is using an Dell UltraSharp U3011, 2560x1600.

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Answer Match 48.72%

Long story as short as possible.
Just upgraded to full version Windows 10. In the previous 2 tech builds IE stopped working. Error
“ This page cannot be displayed “
Microsoft x 3 Techs 5 hours of remote assistance could not resolve the issue. I had no terminate the connection as was taking too long. Their final suggestion was that they feel there must be some (add-ons) preventing IE from starting.
I cannot cover all they did here over 5 hours
However, here are some key areas of trouble shooting done
Reset Winsock and Network Settings
Reset Proxy Settings
Created another admin account (IE did not run with different user)
Removed Kaspersky Security
Internet options > advanced > restore default > Reset IE settings
All IE add-ons have been disabled within IE settings
Msconfig > turned off all services
Has anyone else had an issue like this? I’ve just created and attached a diagnostics scan as this is beyond me level.  
Thanks all

A:IE not working. Microsoft Tech 5 Hours remote support did not fix

Just a second part to this question. 
In the attached file diagnostic file. I see the following file .exe 
Program: Live Support Chat for Web Site Operator Console - Version: 5.7.3.r15174 by Provide Support, LLC 5.7.3 ("C:\Program Files (x86)\Provide Support\Live Support Chat for Web Site\unins000.exe")
Should this be there ?

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Answer Match 48.3%

Hey all,

What applications do you guys use for this? Today my dad called me with his printer not working. After some unsuccessful attempts of trying to walk him through troubleshooting over the phone, I tried to get him to invite me with Windows 10 Remote Assistance, but it just gave him the error that his computer was not set up to send invitations.

Not sure what that was about. Then on a whim, I had him join and create a meeting, and once I could see his screen and control his mouse I quickly fixed the problem. isn't the best for this purpose though, as it prevents you from performing admin tasks (once you start something that requires elevated privileges, you lose mouse control)

Are there any better alternatives for next time I could use to screen share with him?

I liked the fact that didn't require me to mess with port forwards for a direct connection like something like VNC would.

I don't really know what other options there are. I'm not a professional, so I am obviously not going to go out and buy an expensive software package for this purpose.

Does anyone have any suggestions? Maybe there is a quick fix to the "this computer is not set up to send invitations" message. (Maybe this is because he uses webmail, and doesn't have a email address associated with Windows?)

Appreciate any suggestions.


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Answer Match 48.3%

I have discovered, that Windows 7 Pro doesn't support multiple monitor for remote desktop service, as it is featured only for Windows 7 Ultimate and Enterprise editions. See this article
I wonder, if this feature is now supported in Windows 8 Pro or does Remote Desktop work the same way as in Windows 7 Pro ?
I need to connect to my computer using Remote Desktop Client and use extended desktop on multiple monitors.  However current Windows 7 Pro support only desktop spanning ( /span), which is not that useful.
Thanks for your reply.

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Answer Match 47.88%


This step-by-step guide describes how to configure remote access policies through the Routing and Remote Access snap-in when Routing and Remote Access is configured to use a Windows authentication provider and through the Internet Authentication Service (IAS) snap-in when Routing and Remote Access is configured to use a Remote Authentication Dial-In User Service (RADIUS) authentication provider. This guide offers only step-by-step procedures for configuring remote access policies, not strategies for implementing remote access connectivity. It is intended for administrators who have experience managing the remote access features of Microsoft® Windows Server™ 2003 operating systems.
System Requirements
Supported Operating Systems: Windows Server 2003

Microsoft Word or Word Viewer



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Answer Match 47.88%

I searched in their website for a version that could be installed in windows 2k, but I ran into a lot of .tar files which can only be used with Linux OS (I think). In their website though they do mention that it has been installed succesfully in win 2k. Can anyone tell me of a much easier way to install this program without the use of .tar files please thank you.

A:Is there an easier way to install the network monitoring program called NMIS

You should be able to open those TAR files with winrar and maybe even winzip.

*.TAR files are just compressed files like ZIP and RAR. They are mostly found in the MAC world, but still, winzip or winrar should be able to decompress them for you.


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Answer Match 47.46%

I have 2 questions:
1. Why Microsoft's Netflix App for Windows 10, DOES NOT accept basic commands from their own Microsoft Media Center Remote Control like for example PLAY, PAUSE, FF, etc..?
2. Why Microsoft's Netflix App for Windows 10, DOES NOT support 4K streaming.
I have a super fast computer with a 4K monitor and an Nvidia GTX 1080 GPU.
I could watch Netflix 4K content on my 30" 4K PC Monitor....
Could someone tell Microsoft that they are super outdated....? What the heck are these guys doing. I regret I did not buy an iMac.

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Answer Match 47.46%

I'm wondering if I'm infected with something.  I've not noticed any odd behavior, yet I found an installed program called "Driver Install 64bit" with a company name of "Your Company Name" version 1.00.000, size 1.73MB.  I uninstalled it and saw no identifying information in the uninstall process.  I am worried. 
I've been using Synmantec AV but uninstalled it about a month ago as it was constantly trying to get me to install more of its component despite telling it no.  I have been relying on Windows Defender and uBlock Origin in my browsers with whitelisting trusted sites like this one.  I use this PC exclusively for business and to not browse around much and I'm careful about opening emails and attachments.  I consider myself someone who would not fall prey to social engineering, yet there is this program I found.  My searches on the program name seem to indicate that it is some kind of generic framework and is used by a lot of folks, however, I assume they are supposed to change the company name which, since they did not, worries me.
I'm using Windows 10 Pro on a Lenovo Thinkpad Yoga S1

A:Noticed Installed Program called "Driver Install 64bit" from "Your Company Name"

I've run a housecall scan from trend micro ( which turned up nothing.  Perhaps I'm fine.

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Answer Match 46.2%

Before updating to windows 7 from XP, remote access was working. Now enableing remote terminal access, we get access denied. The pc trying to gain access are a Vista and 7. The pc being accessed is using a sticky IP. We have been accessing for sometime until upgrade.
This is between 2 cities. NLR has sticky IP and is to be accessed, Searcy had dynamic, class C.

Thanks in advance for your help.
Jack Privitt

A:Windows 7 remote access into, access denied

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Answer Match 45.78%

Hi friends,
I have windows xp sp2 on 80gb harddisk , mother board mercury make,intel processor now this mercury mother borad what i have donot support ddr2 RAM, i had moved harddisk to intel motherboard box.

i am able to detect harddisk and windows apologies to start safe , last good menu and start normally and command prompt appears, i tried all options but fail to start windows xp.

Pl. find me solution to loginto windows and resume work.


A:moved windows xp sp2 harddisk from mercury mother board to intel mother board

you cant use the same xp on another motherboard.

2 more replies
Answer Match 45.36%

eTrust Antivirus detected a Trojan called VBS/Bugestore.A and a Trojan called win32/Bugnraw.IJ

Edited to add: Windows Defender is detecting TrojanDownloader: Win2/Renos... however when i ask it to remove it it reboots my computer and comes right back.

The background display has changed to tell me that I have been infected by spyware and I cannot access all of the tabs in my display properties to change the display.

The computer will freeze after a certain period of inactivity

Many websites will not display in Internet explorer or Firefox. I have been needing to use Google Chrome for most of my access to your site.

As far as the steps go-
Step 1
I did not have any of the listed Malware on my system nor and of the Rogue and Suspect programs listed

Step 2
I was unable to perform a Panda ActiveScan because both IE and Firefox has an error upon downloading ActiveScan 2.0

Step 3
I installed Spyware Blaster and IE-Spyad

Step 4
My system is installed with SP2

Step 5

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:52:57 AM, on 9/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\WLTRYSVC.E... Read more

A:Antivirus detected Trojan called VBS/Bugestore.A and a Trojan called win32/Bugnraw.IJ

bump... also, computer will no longer boot all the way to windows, even in safe mode it won't completely load up. Please help! Thanks in advance!

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Answer Match 45.36%

This is a repost, my original thread was closed. I'm sorry for the delay in response.

Here is the original thread LINK

As an update to the original post I have not been able to boot into windows.

Thanks in advance for your help!

A:Antivirus detected Trojan called VBS/Bugestore.A and a Trojan called win32/Bugnraw.IJ

Hi skywisej,
Sorry for the delay in looking into your log, as we are extremely busy in this section of the forums. If you still require assistance and are not seeking help elsewhere, then please carry out my instructions.

Please subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Add Subscription.

Download RSIT by random/random and save it to your desktop.
Double click RSIT.exe to start the tool and click Continue at the disclaimer.
When the scan completes it will open a log named log.txt maximized, and a log named info.txt minimized.
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of both here.

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Answer Match 44.52%

Hey all,

trying to set up our system so that we cna do remote mmc administration of some machines (win 7).

when I connect to it, I get access denied errors for specific modules, however I can connect to Computer management, but the same modules still disallow access. I am using the domain admin to try this.

any reasons why it may not work?

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Answer Match 44.52%

If I was to set up a VPN between my home computer and the office computer, could the user at the office still use their computer as normal while I was accessing it? I would only need to use the one program on her computer but she may need to use that program as well? Will this work?


A:VPN access and remote access at the same time

I assume your Office Computer is XP Pro.
Now I do believe there is a hack out there to allow a Remote session and local session to use the Desktop at the same time. Do this at your own risk.

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Answer Match 44.1%

So My Asus Motherboard is being sent off for warranty repair and i have a "paid" CD copy of Win.7 Ultimate. I have it installed on my Motherboard but was wondering? Can I also install on my laptop that is currently running Win7 Premium?

A:Mother Brd. sent to be fixed. Can I install Win.7 "Ultimate" on Laptop

Not if you want to start up Ultimate when the mobo comes back. You can have each license on only one machine at a time.

Most users don't need the few extra expensive features in Ultimate. Compare Windows 7 Editions - Windows 7 Forum

2 more replies
Answer Match 43.68%

I can click on help and support in the start menu then the DOS screen comes up for a second and the computer freezes. Can you help me.

A:Can't access help and support

Hello Marine3052,

You might run a sfc /scannow command to see if it can find and fix any bad system files that may be responsible for this.

If this does not help, then you can try a System Restore using a restore point dated before this problem.

Hope this helps,

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Answer Match 43.26%

Welcome Everybody!,We need You're help.From few days we trying to find software what will help us with our IT Support service, but without any positive result.We looking for application what will be suitable for following situation:Client download from our website application.Client run applicationClient (automatically connect to our central server bypassing any firewalls ) get support password id.Client say this password to technician.Out technician start client console, connect to central server, and using password from user take control on his desktop.We can't find any working suitable solution what will use our server and have normal licensing, not by hours or issues.We tried following software but without positive result. - Looks great, have everything what we want but crash on Vista when opening Windows "run" or "cmd". - Don't support encryption and passwords when using "repeater" (middle server between users and technician) - Same like above but paid . - Same like above. - Still based on same solution, no encryption...As You can see, this is very hard mission to find something good.We need this software to run under Windows XP / Vista / (in future) SevenI will be grateful for any suggests from You're side.Regards

A:Desktop Share (remote desktop) software for IT Support.

hi there!i am a tech support guy in our office. i usually install the tightvnc server on our workstations so that i can control their desktop using the tightvnc viewer. now if you are planning to access your client's computers online, you should know their IPs.i have successfully remote accessed windows xp, ubuntu and vista.hope this helps!

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Answer Match 43.26%

hi everyone!

I want to be able to access my computer from my friends house. i use UltraVNC across my lan, im using a D-Link DSL-G604T Wireless ADSL Router however i want to able able to access my computer, how do i do this??


p.s. have a great new year!

A:Remote Access --- Help!

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Answer Match 43.26%

Hi guys,

Is there a way where I can access my work computer from home through broadband and dialup if i'm away from home, on my laptop.


A:Remote Access PC


There are quite a few products you can use...some free some you have to pay for...

- pcAnywhere 11.0 - Pay for
- TightVNC - Free
- RealVNC - Free

If you have Windows XP Pro on both machines you can run Remote Desktop that comes free.

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Answer Match 43.26%

I am running XP and I would like to know how to set up my computer so I can access it from another computer. I have tried remote desktop and can't seem to get that to work. I have tried windows messenger and it seems I have to ask for assistance from my computer before that will work. I would appreceiate any advice.

A:Remote Access

Just Googled your question and this popped up. It appears to be a free program for remotely accessing a computer.

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Answer Match 43.26%

why does remote access appear on my start menu when i did not access it? i am new here and have alot more problems, don't really know where to start but this one just occured again, I need to start somewhere. i am not stupid just not informed.

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Answer Match 43.26%

Trying to understand how Remote hooks to a computer on the internet using either UltraVNC or Windows XP Remote Access.

If I have a home network with say 5 nodes using a cable modem and router, how do I address the computer to find form the outside world?
Understanding my ip address will be Dynamic for the leased time, my router/gateway having the generic and the other computers

I don't understand, so how do I do this with WinXP remote and UltraVNC...



A:Remote Access help

Do you know the IP address of your cable modem?

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Answer Match 43.26%

Hi name is Brody and i was wondering, well first ok i live in Baltimore and my mom lives in NY because i move to MD anyways i want to be able to connect from my computer from Baltimore to hers where she can see what im doing and if she has a problem with the computer i can fix it. I tried VNC or maybe im just doing it wrong but can anyone help me step by step or somthing to help me do this i dont kno what im doing wrong she has windows XP i have Vista. I sent her VNC and had her installed that told her how to over the phone but i dont kno if i am doing somthing wrong because its not letting me connect says time out or somthing. If anyone can help that will be great and thank you.


A:Remote Access

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Answer Match 43.26%

Hi guyz,

I want to remotely access my home PC, from my office. Please no remote softwares
When i check the home PCs remote access option, i see remote assistance but no remote desktop. while in office PC its present.
I want to access it with my real ip , provided by my ISP.

Q. How to install it on my Pc( windows xp.)
Q. How to set a password. to prevent unauthorized access

I have a 3com router,and its configured but i am not sure about the remote configuration and port number.

Any help.

A:Remote access

7 more replies
Answer Match 43.26%


I have 2 systems, 1 running Win7 (HP i5, quad-core, 8GB 2.5Ghz) and the other is running Win 8 (Acer AX series, AMD processor, quad-core, 8GB, 2.2Ghz) acting as my HTPC. How can I remotely access my Win 8 system (in living room) through my Win 7 PC in my computer room?

I've also read somewhere that using WOL feature on Win 8 is a pain. Is that true? How can I get through this issue?

Tutorial links are very much appreciated.

Thanks in advance!

A:Remote Access - Win 8 PC to Win 7 PC

Here's a link that give you step by step how to set it up, it'll work with windows 8: How to setup remote desktop in windows 7 ? Windows 7 Home . You can also look at this application, Free for home use: TeamViewer - Free Remote Control, Remote Access & Online Meetings

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Answer Match 43.26%

Hi all,

I was wondering if someone could tell me or walk me through what I need to do to check my email at work while I will be out of town. The work server is a windows 98se machine with a DSL connection. I will have a laptop with windows XP. Does the server need to be set up with RAS? What do I need to do to the laptop? Is this even possible?
Thanks in advance for all your help.

A:remote access

You could use something like UltraVNC to provide remote console control of your office computer. That's how I do it.

2 more replies