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Solved: Black screen with cursor, unresponsive keyboard controls

Q: Solved: Black screen with cursor, unresponsive keyboard controls

I have a Dell XPS 420 desktop with Windows Vista. I shook the mouse and clicked a few times to wake the computer up, and was met with a black screen with nothing visible but the cursor. I could move the cursor, but the keyboard controls such as Ctrl+Alt+Delete and F8 were unresponsive. Following these attempts, I tried turning the computer off and on using the power button on the tower, but the computer would not shut down. The display settings buttons on the monitor worked, as well as the slideshow menu on the tower, but these provided no solutions. Help, please!

A: Solved: Black screen with cursor, unresponsive keyboard controls

To do a hard shutdown, you need to press and hold in the power button for about 5 seconds.

After it powers off, wait about 30 seconds, then press the power button and see if Windows loads.


1 more replies
Answer Match 91.14%

Mother in law's laptop, Toshiba satelkite pro has developed a black screen with flashing cursor on top left of the screen. She said that she fell asleep with it on her bed and woke up with the no firewall warning on the taskbar (even though she had). she clicked on it to fix it and she said all these programs popped up and then she switched it off. tried it later and the black screen happened.
only screen i can get into are the F2 BIOS and the F12 boot menu, F8 does not work, and no buttons work when on the black screen. she does not have a boot disc. i have tried my boot disc but it just hangs with the press any key to boot from CD
XP pro
pentium dual core T2390 1.86 GHz
cheers for any help

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Answer Match 82.32%

Any ideas as I simply cannot do or see anything. thanks, allan 

Go to Solution.

A:B50-30 black screen, no mouse, keyboard or cursor ...

turn on and press above the f keys and see if you get any picture sometimes it can be a loose connection (around the hinges)

3 more replies
Answer Match 82.32%

Hi, I have a HP Envy 23 and recently upgraded to Windows 10 and now have the black screen issue which I can see is very common. As soon as the machine is powered up I have a black screen. Neither the mouse or keyboard are working so cannot try the fix of typing in the password and trying to log in. There is no HDMI input/output so I cannot attach another monitor without purchasing a VGA to USB adapter. Would anyone know of a fix for this? Thanks Dan

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Answer Match 73.08%

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 2939 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1341 Mb
Hard Drives: C: Total - 294694 MB, Free - 205707 MB;
Motherboard: TOSHIBA, Portable PC
Antivirus: Norton AntiVirus, Updated and Enabled


When I start my computer I get a black and white screen that says "Computer did not shut down properly..."
when I click the enter key to start normally, I get a black screen with a loading bar at the bottom,
then it switches to a black screen with the cursor on it.
The curser can be moved. But that is all. Please help. -Dan

A:Solved: Black screen with cursor

16 more replies
Answer Match 72.24%

Hi. I was running Windows 7 ultimate 64-bit on an Emachines ET-1331g-03w.
Just a few days ago i began getting bombarded with viruses. Something called "guard online". Evevntually messing with malware bytes and OTS (with online help) i got the virus to stop temporarily. A few hours after the success, middle of listening to music, a prompt box popped up explaining that something or other had gone wrong with windows. Before i could read it the computer was shutting down. Everything i had open was closing on its own. That night i hadnt tried touching it again. The next morning i attempted to turn the computer on and i got to the POST sequence.. Saw the E Machines splash screen and then.. blank.. Blsck screen blinking cursor in the upper left hand corner.

i've done my reading and ive managed to get my hands on a windows 7 install disc and im attempting to repair the OS but the windowsPE isnt even recognizing that there was ever any instance of windows 7 on this machine. i've tried running bootrec and ive tried startup repair and even system restore.. nothing is successful.

A:Solved: Black Screen, Blinking Cursor

9 more replies
Answer Match 72.24%

I have a computer that operates on windows vista.
I turn it on and it takes about 30 seconds for the monitor to come out of sleep, another 30 seconds for the mouse to appear and then that's it. Nothing else.
If i press ctrl-alt-del the blue circle (the timer?) comes up, flashes on and off then goes off again. Same with esc and f8.
I can move the cursor about but that's all I can do.
I've put my windows vista home premium disk in to see if I can just re install or repair but i get nothing. The blue circle appears for a moment, flashes then stops.
I've tried the disk in both drives but nothing happens with either. Any ideas?
It hasn't been working for a long time and I miss my beautiful pc with all my photos on it.

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Answer Match 72.24%

I installed 7 over and over again on an existing HDD only to end up with a black screen with cursor after the first restart.
Finally, I started the laptop again, Dell E6510, pushed F12 for boot options once again but this time selected BIOS Setup where I found a choice between Legacy and UEFI in the Boot Sequence setting.
Mine was set for Legacy instead of UEFI. Once that was changed, all was good.
I'm not sure why that made a difference other than I probably installed 7 under EFI.

What is EFI? Did I have a choice to install 7 there?

A:Black screen with blinking cursor solved

See this for a definition.
Unified Extensible Firmware Interface - Wikipedia, the free encyclopedia

In the BIOS under boot order, you should see your DVD drive listed twice with the Windows 7 DVD loaded in the drive.
Once as UEFI (most likely the default) and once without that title. This where you chose which you want to install (MBR or UEFI) by setting the proper drive entry as the first in the boot order.

3 more replies
Answer Match 72.24%

Hi all, I'm running a nice Dell XPS M1530 that I've had for about 18 months. Everything was fine until about 2 months ago, when I started noticing that my Windows Updates couldn't check for updates. I was told to run chkdsk, but didn't because it was in "read-only" mode.

Now, when I boot up my machine, all I see is my cursor (which I can move) before the Windows Vista log-in page is supposed to show up.
--I have tried starting in safe mode, and the same thing happens.
--I've tried to restore to "last known good configuration" and the same thing happened.
--I've tried removing the battery, pressing and holding the power button, and trying again.
--I ran the Dell Express Test, and I received one error: Error Code OFOO: 137B. Msg: DVDRW_32 - Drive media is missing or blank.

One time, I got the blue screen of death that I believe said "Driver Power State failure". Then my machine shut down.

I'll post some pictures later on, but can't right now because I'm on an ancient computer. If you know of anything I can do, please help me.

Thank you graciously in advance,


A:Solved: Black screen at startup, all I see is cursor. Help please!

12 more replies
Answer Match 72.24%

Have 2 identical machines.
IBM 8090 series(Small Form Factor)
P4 3.0GHz HT
1GB RAM (PC3200)
40GB hard drives
Windows XP Pro SP2
Both were running fine until someone hit a power pole down the road.When power resumed, turned machines back on.Or tried to.
One immediately (2-3 seconds) goes to a black screen with a flashing cursor in the corner.
I have already:
1 disconnected data and power cables then reseated them
2 removed and reseated the RAM modules
3 tried a different monitor
4 reset the CMOS by removing the battery for 30 minutes
5 replaced CMOS battery.
6 tried booting from a Linux live CD
7 installed a blank formatted hard drive to get Linux going.
All of the above got no results.
Out of curiousity, I removed the hard drivefrom the working "twin" and installed it into its non-working brother. Upon hitting the power button, booted right up.
Machine in question will not even go to Safe Mode so that I can check the event logs or do any scans.
Any thoughts or suggestions are appreciated.

A:[SOLVED] Black screen,white cursor.

Sounds like the hard drive bit the bullet.

2 more replies
Answer Match 72.24%

This is the third time our new Dell inspiron 530 has done this... We were covered under warranty the first 2 times now they want $$$ to diagnose and repair what was fixed with a simple patch before. Apparently the directory sectors of the hard drive are inaccessible I should have paid more attention when they took control of the computer, ran their utility, and "recovered" the missing data. The entire contents of the hard drive were intact and I have no idea how the "map" of the drive could be recovered but they did it relatively quickly over the internet. Windows Vista premium and all of its boot options are completely inaccessible. Bios passes fine but as soon as the hard drive needs to be read it hangs. If this hadn't happened twice before and been repaired through software I might have believed there was a physical problem with the hard drive.

A:Solved: Black screen with blinking cursor

hi and welcome to TSG you may need to run a start up repair or at least a chkdsk from the install disc you could also try your recovery partition or safe mode this should help with safe mode and this from install disc this for start up repair ok to get to safe mode try tapping f8 on boot up you need to check on dell site about the recovery partition if any on your comp hopefully one of these methods may be of help

1 more replies
Answer Match 72.24%

Hello. I am having problems with my Dell Inspiron 1545 laptop with Windows 7. I had turned on my computer and the Dell logo came up and it went to a black screen with a flashing cursor. I was told by dell that the computer has a virus which caused this problem. They would not remove the virus unless I pay them $238.00 for warranty extension. Sorry that is way too steep for me.

I tried to do some of the following of what I had read from other websites:

1.) Tapping the F8 button a few times at dell logo screen to get to safe mode to access system recovery and restore (Didn't work I only have F2 and F12 functions at start screen)

2.) Turning on and off the computer to get to safe mode (Didn't work)
3.) Removed the battery and pressed and held down the power button for 30 seconds, replace the battery and turn on the computer (Didn't work)
4.) At the Dell logo screen pressed F12 function key, ran diagnostics, and it reads hard drive failure. First time the test said the hard drive pass but before it was normal. So I don't know what happened here.
5.) Under the same F12 function clicked on CD/DVD drive, nothing happened and it took me back to the black screen with flashing cursor. Before this happened I went here the first time and it ran some kind of test. So I don't know what happened here either.

6.) I tried re installing Windows 7 but nothing happened. The black screen was still there.
7.) I don't have system restore or recovery disk.

My question is, is there anyway ... Read more

A:[SOLVED] Black Screen With Flashing Cursor

Welcome kitten831.

You tried reinstalling Windows 7 but the problem persists?

If you have the disc (which by the sounds of it you do), I suggest you boot to that disc again and go to Recovery Options, once in there, choose Command Prompt. Enter chkdsk c: /r

Might take a while...

11 more replies
Answer Match 72.24%

Hi all,

I have a ibm think pad with windows xp on. It will boot upto the windows xp loading screen with the loading bar and then when it should move onto the log on screen it brings up a blank page with a small mouse cursor. When i boot it up in safe mode it comes up with a bigger mouse cursor. I have tried pressing control alt delete and buttons like space bar to see if they work but still nothing.

Any ideas?

A:Solved: Black Screen with mouse cursor

11 more replies
Answer Match 72.24%

I have a HP Laptop with the Windows XP Professional operating system installed. This computer has always had it's problems (blue screens, freezing, and random restarts) but those problems aside I have a bigger issue. When I boot the laptop it run the BIOS and the OS logo screen, where the ctrl+alt+delete screen should be, there is a black screen with an active cursor. I am able to log in blindly and run commands from the command line or whatnot.

I have tried the following:

-Repair Windows using an installation CD (Error, "Cannot detect a harddrive in this computer")
-Advanced Recovery Console (Error, For some reason it requests for a floppy?)
-chkdsk /f (I think this worked properly but it had no effect)
-sfc /scannow (which is currently running)

Please help, I can't do a fresh install because of the files and programs that are currently on the computer. (It is a school laptop assigned to us with certain programs and the last day before spring break was yesterday )

Thanks in advance! Any ideas at this point would be of great help!!!

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Answer Match 71.4%

Hello! After going into hibernation mode, Toshiba Satellite A505-s69803 no longer boots, only slightly powers up and has a black screen with no cursor.

Have tried unplugging power adapter and removing battery, holding power button down for over 60 seconds, then re-plugging in adapter and attempting to boot up. Power button lights up, fan starts, cd/dvd player clicks, then just black screen. No beeps, no messages or errors on screen. Power indicator and adapter indicator below keyboard light up faintly white. Battery indicator goes orange momentarily if I put the battery back in.

Can anyone help wih ideas or resolutions? Would really like to try to bring this machine back to life to get some recent non-backed up photos and other data off it.

Thank you!!

A:Solved: Toshiba Satellite black screen no cursor- help!

7 more replies
Answer Match 71.4%

It started on Wednesday i was reading online and decided to leave my room for like 5 mins or more when i came back and click on my screen it started to act weird doing many strange things so i decided to turn it off and turn it back on, click on Firefox but did it again. i shut down the computer and try to log in but this time after i log in i couldn't see the screen just it was there but no icons.... shut down the pc and went into the safe mode everything was fine so id decided run Malwarebytes Anti-Malware and only one type of bug showed up: Pup.optional.Delta.A so i quarantined it and deleted it afterwards. Restarted my computer and everything was fine no problems at all like nothing after happen....

now here my current situation:
so i click on Firefox and starting reading again but after maybe 15 mins or more it started to act weird again.... so i restarted and PC beep as usual then the Starting windows logo appeared AFTER that Finished.. my problems begin i get no Log on screen IT"S All black with no cursor.....

So far i can only get into my log on screen by going into Safe mode or Disabling AMD Radeon HD 6900 Series by going into device manger in display adapters section (i don't think my motherboard has on-board graphics) if i disable the graphics card it boots up normal..

Try to scans again and again and used recommended sites to get rid of any bugs,etc i got rid of them all but no problems solved....

try error-checking in properties slash tools section used... Read more

A:[SOLVED] Black screen of Death Before Log in appears and no cursor

Hi and welcome to TSF, try a start up repair Start your computer from a Windows 7 installation disc or USB flash drive

6 more replies
Answer Match 71.4%

I've been handed a Vista Home Premium laptop to mend and whilst I've got it going, I'm posting this to share my discoveries for what seems to be a not uncommon problem. I must say that having read lots of other posts on this subject, my 'solution' may not be the one relevant to anyone else.

I'm not explaining all the details as I would do normally because if you need them explaining then perhaps this post is not for you!

The problem was that on boot up all looks well but having logged on, the user is presented with a black screen and a cursor which can be moved. There is also disk activity but it never gets any further. Ctrl/Alt/Del won't even bring up its menu.

Booting into safe mode and logging in gives the safe mode screen (safe more in the corners) and a cursor but nothing else - no task bar, etc. This time Ctrl/Alt/Del will bring up a menu but selecting Task Manager apparently does nothing.

Having used Linux tools to make sure all was backed up I ran a chkdsk on the drive (removed it and ran it on another computer) but nothing showed up.

I then booted into safe mode with command prompt which worked! - at least, in part. I was given a command prompt window so was able to try and run things. rstrui and explorer appeared to do nothing, though trying rstrui again gave the message that it was already running.

I was able to access a memory stick and also able to run Process Explorer which showed that rstrui and explorer were indeed runn... Read more

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Answer Match 71.4%


Looks like I'm back with another laptop problem, after my BSOD situation (here:BSOD Driver_IRQL_not_less_or_equal.

Just now when i tried to start up my laptop I got a blackscreen saying
"Windows failed to restart, a recent hardware or software change might be the cause" and it gives me the options to either "Launch start up repair(recommended) or Start Windows normally". I haven't updated or changed my hardware or software, and there was no disruption to my power supply so I'm not sure of the cause.

I tried the "launch start up repair" option but it just leads to a black screen with cursor. My mouse cursor works using my laptop but when i connect my usb mouse the light on my optical mouse lights up but the mouse cursor doesnt move on screen.

I have no idea whats going on, I just hope this isnt malware related again...any help would be GREATLY appreciated!
here's my laptop specs if it helps:
32 bit operating system
windows 7 (Originally installed, that came pre-installed on the system when I purchased it)
Age of system: 1.5 year
I have never re-installed OS
intel(R) Core (TM) i5 CPU [email protected]
Model: Toshiba Satellite A500

A:[SOLVED] Black screen with mouse cursor working

Did you reinstall the OS?

The instructions posted by Glaswegian were not followed -

BSOD Driver_IRQL_not_less_or_equal

Regards. . .



5 more replies
Answer Match 70.56%

Hello ,

I bought a new computer with the following parts.

PCPartPicker part list / Price breakdown by merchant / Benchmarks

CPU: Intel Core i3-2120 3.3GHz Dual-Core Processor ($117.99 @ SuperBiiz)
Motherboard: ASRock P67 PRO3 SE ATX LGA1155 Motherboard ($102.55 @ Newegg)
Memory: Patriot Signature 8GB (2 x 4GB) DDR3-1600 Memory ($41.99 @ Amazon)
Hard Drive: Samsung Spinpoint F3 1TB 3.5" 7200RPM Internal Hard Drive ($109.99 @ Newegg)
Video Card: Asus Radeon HD 7850 2GB Video Card ($249.99 @ Amazon)
Case: Fractal Design Core 3000 ATX Mid Tower Case ($69.99 @ NCIX US)
Power Supply: Corsair 500W ATX12V Power Supply ($41.98 @ Newegg)
Optical Drive: LG GH22NS90B DVD/CD Writer ($22.98 @ Newegg)
Monitor: Acer S220HQLAbd 21.5" Monitor ($128.96 @ CompUSA)
Total: $886.42
(Prices include shipping and discounts when available.)
(Generated by PCPartPicker 2012-05-12 00:22 EDT-0400)

When I first got it, it arrived without the video card so I used a temp one. The computer started crashing, so I thought it was because the video card was old. I borrowed another one from a friend and uninstalled the old drivers and installed the new ones. The same thing happened with this one. I decided to run some test so I downloaded prime95, memtest86+, and a video benchmark. Everything passed except for prime95. Memtest ran for 11 hours with no errors and prime95 crashes after a couple of minutes. I returned the motherboard because I thought it was... Read more

A:Video turns black and grey, keyboard/mouse becomes unresponsive

May be overheating? Did you put thermal paste on the processor? Do you have an aftermarket CPU cooler?

Also check bios to see if there are any factory overclock settings or something. I would just reset the BIOS to defaults.

For the hell of it, and to reduce variables, unplug the DVD burner temporarily.

6 more replies
Answer Match 70.56%

Forgive me if this has been answered but when I search the forum, I get similar problems as mine but most are hard drive related for the solution.

I have a Dell Dimension and it boots fine to the user screen. I log in (no matter what account) and rather than booting to the desktop, it boots to a half opened explorer folder of the desktop and there is a black screen all around it. When I close the folder, all I have is a black screen with the mouse cursor (functioning). I hit Control Alt Delete keys and the task manager comes up. I run a new task (C:\windows\explorer.exe) and my desktop comes back and everything works fine until I reboot and the same thing happens again. This all happened one day after I shut the computer down for the night. No issues with any programs running and the computer works fine once I do that.

I ran a Malware, Virus, and spyware scan and it found some game related stuff but cleaned it. I ran hijack this and nothing out of the ordinary was found except some lsp related items. Any suggestions?

A:Solved: Good boot but then black screen with mouse cursor

Does the safe mode work?

2 more replies
Answer Match 70.56%

Am on my cell because cannot get past a black screen with only a cursor on it...when
I try to restart my pc.Have Windows7,was doing system restore when
It somehow was cut off,resulting in a blank black screen,with only
A cursor on it.
I tried rebooting in Safe same screen
Was reading on forum re:last known good configuration,so
Did F8...found screen(it was not highlighted as an option) but,tried
It got up to..saying Windows stating w flashes of logo
Am relatively new & scared to try anything more adventurous without
Help....have 2days of notes off several forums
Please,Help me Cannot get into my pc and my new TV just broke!!!

A:Solved: System Restore gave me black screen with a cursor

16 more replies
Answer Match 70.56%

Hi, I have a pc running win 7x64 SP1. When I try to open media center, it goes to a black screen with the double flashing cursor syndrome. Most others say that cursor is stuck in top left corner of screen. I have the flashing cursor, but I can move it anywhere on the screen. If I click on the windows key 2 or 3 times quickly, the media center blue screen opens and I think that I am in, however, if I click anywhere on the screen, it goes directly back to the black screen. The only way out is to click out of media center when I have the media centers blue screen showing. I have been trying to watch tv on my pc and have installed a Hauppauge 2250 tuner card, with its drivers. I tried running sfc /scannow, but it comes up with nothing. I don't think the tuner card is the problem, but somehow my media center has gotten corrupt. All other functions of my pc are fine. Thanks, for any help.

A:Solved: media center black screen moveable cursor

8 more replies
Answer Match 70.56%

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

15 more replies
Answer Match 70.14%

My computer was turning off every time i tried to turn it on. I ran my computer in safe mode and tried to restore to before the previous update. The computer then attempted to reboot as a process of the system restore. As it was turning back on the computer shut down again mid-process. After some research i concluded that the problem was that my CPU was overheating. I purchased thermal composite and applied it as instructed on the suppliers website. I attempted to reboot my computer but after the green-bars loading screen the computer screen became black with the cursor in the middle of the screen. I am sure this is due to the sudden shut down during the restoration process. I have tried running my computer in safe mode but i get the same result. After further research i tried the F8 advanced boot screen. The "Repair my Computer" option is not available.

I built this computer a year ago. I believe Windows is corrupted because at the start up loading screen with the small green bars the logo doesnt show on top.

Please help :)

A:[SOLVED] Computer gets stuck on a Black screen with a white cursor before login?

do you still have the Vista installation CD?

2 more replies
Answer Match 70.14%

Hey there. I'm currently fixing a netbook from my friend.

When i first look up the problem and ask the friend when it last working and he say last working is sept and he last installed a AVG so i suspect it's a virus problem as i heard AVG rogue out there. So i attempt to boot in Safe Mode. Same result. Boot in LKGC. Same result. Boot Win7 installation disk for restore. Same result. (checked CD boot first)

So i removed HDD and connect to my PC to have virus removed on the HDD. There is one virus found. I expect it was bit more than that.

Anyway a little strange problem. When i remove HDD and i boot netbook with HDD and it goes in network booting. I checked in BIOS and it say network boot first and i changed to CD-ROM first then save in BIOS and reboot but it changed to default as i changed the settings. as i want check if netbook can open the Win7 Installation disk but i cant do if netbook changes to network booting AFTER i change the CD-rom first.

A:[SOLVED] Toshbia Netbook boots up with black screen and cursor moving.

Black screen with cursor [Solved]


Missing from the c:\windows\system32 folder so I replaced these files from a known good computer and just as before same problem. Again connected the hard drive to a other computer to examine it and again the same files are missing again....
Every time I replace them they get deleted and the computer ends up with the black screen with only the mouse cursor which you can move around the screen.

I checked the files in there and only SVHost is missing.

4 more replies
Answer Match 70.14%

Hi Guys/Gals...


Dell Dimension 3000 (Celeron)
Windows XP Home edition SP2
(**To my knowledge I haven't got SP3, (through custom/selective updating of Win Updates), but XP may have updated to it anyway without my knowing it).

**Hardware changes made**

-512K RAM to 2GB RAM modules
-Wireless PCI card
(Both have been on the computer for at least a year and have been working fine)


A few days ago I downloaded, mounted and opened a *possibly* suspect .ISO file and tried to open a .pdf from within it.
The system froze during this process, I restarted and then the following...

-Dell startup screen, followed by normal Windows XP splash screen as normal, then just a black screen with a moveable pointer.

-I have access to safe mode, but the same black screen occurs, (it has the usual "safe mode" text written around the edge as per normal and a moveable cursor).

-All four green diagnostic lights are on at the back of the tower.

**Attempted Remedies (not necessarily in this order)**

-Accessed and backed up hard-drive via PuppyLinux on a CD; makes me think that ther... Read more

A:[SOLVED] Dell Dimension 3000 boots to Black Screen w/cursor (XP SP2)

Do you have access to the run command.
If so you could try sfc /scannow
or fixmbr
Google those to be sure I have them typed in correctly.

10 more replies
Answer Match 70.14%

I went to tune up my HP s7510n because it was running super slow and all hell broke loose within the first 5 minutes.

From the beginning:

Since it has a SATA drive, I took it out of the case and plugged it into my laptop using a SATA-USB adapter. I then ran a chkdsk on it to make sure the disk was in good shape. No errors were found.

Next I ran a virus scan and found a bunch of viruses so I cleared all of those. Then I put the HD back into the case and proceeded to boot up the computer and it went through POST and straight into a black screen with a blinking underscore/cursor in the upper left of the screen.

I read something about the MBR being messed up so I backed up all my files using the SATA-USB adapter and proceeded to use WindowsXP setup from the WindowsXP cd to use repair function and run fixboot which didnt work, then used fixmbr which caused the drive to become unusable.

Then from this point, I went to reinstall WindowsXP altogether from the cd and after the files finished copying it would go to a blue screen that said "Setup could not continue, possibly due to a system error. Contact your administrator."

After trying this and getting the same result 2 more times, I decided to format the HD with a "Complete Format" and install a fresh copy of windows.

So, it went through the process of formatting the hard drive which took about an hour. I came back to a blank screen with no cursor. So i tried rebooting and it went back to the bla... Read more


Try putting the 512 stick by itself in and try installing Windows again. Or you can download the ISO Image of memtest and burn it to a CD using IMGBurn and boot off the newly created CD and run the tests with one stick of 1Gb RAM at a time. Other then that it is your PSU that is failing.

5 more replies
Answer Match 69.72%

Hi folks
I've had success on this forum before and I'm hoping someone with more knowledge of IT than me can suggest a workaround/solution to an issue I currently have with a Windows 7 (Home Premium) laptop:
This is an old laptop that I only use from time to time, but it still has a number of files and photos on it that I don't have saved elsewhere.  Last time I used the laptop, it was acting as if the Ctrl key was being pressed every 2-3 seconds which made the keyboard difficult to use (because it triggered shortcuts as I tried to type: Ctrl + O, Ctrl + S etc.).  Because I don't use the laptop as my main machine, I decided that I'd uninstall the keyboard driver from within the Control Panel and just use the on-screen keyboard going forward.
Following this, I powered the machine on a couple of days ago and panicked when I discovered that I couldn't get the Ease of Access dialog box to display on the login screen to allow me to enable the on-screen keyboard.  It doesn't produce any kind of error – it simply does nothing when the button, located in the left-hand corner, is clicked.
At this point I was still hopeful that I could get around the issue by connecting a standard USB keyboard, but this is also completely unresponsive (although it does appear to be getting power from the laptop because the Caps Lock indicator light is lit).  I've tried a few alternatives: connecting the keyboard before powering up, during the start u... Read more

A:Cannot log in to W7 laptop – unresponsive keyboard and no on-screen keyboard

If you are just interested in recovering your data to save elsewhere you could purchase an external enclosure for about $8.00 at Newegg, remove the HDD from the laptop and install it in the external enclosure.  You can then attach it to another computer via a USB cable (which comes with the enclosure) and access your data to recover what you want.

9 more replies
Answer Match 69.3%


I have a black screen problem after I run chkdsk with my Win7 drive. So far I've managed to work around the problem by disabling auto chkdsk on my drive. How do I fix this permanently?

Specs are below. Here is what I've done to help correct the problem:

1) Run Trend Micro online scan found one virus and 5 trojans. Fixed
2) Updated the video drives of my Nvidia 9500 GT video card
3) Lowered screen resolution in screen
4) Raised Refresh rate in Monitor.
5) Disconnected and reconnected VGA monitor
6) Changed cluster size
7) Scanned for bad clusters
8) Downloaded and ran black screen shell ext fix
9) Created a New profile and booted into it
10) I am unable to run sfc /scannow
I can boot into safe mode fine.

After I get Black Screen, I can go back to the original state with Norton ghost 15.

Here are my specs

Drive C: W7 Home Premium 80GB NTFS (IDE)
Drive D: WinXP Pro sp2 80GB NTFS (IDE)
Drive E : Storage 80gb (IDE) -2nd half of Drive &quot;D&quot;
Drive F&amp;G DVDRs

Seagate 400GB Sata Storage 2 Partitions
Seagate 400GB USB Storage 2 Partitions (external)
Phenom II 5500 (3.2ghz) CPU
4GB DDR3 Ram
Nvidia 9500GT PCIE 1GB video card
Creative 128bit sound card
Earthlink DSL 6000bps
Floppy drive, 56K dialup, Optical Mouse, Keyboard, 21" CRT

A:Solved: Black Screen of Death with Cursor after chkdsk, can boot into safe mode

14 more replies
Answer Match 67.2%


I have an HP dv6700 that just blue screened and started file dumping, but then went to a completely black screen. I have tried shutting it down by holding the power button and booting it back up. The light are on but the screen is completely black and I can't get any response from it. I have also tried safe mode booting it but nothing seems to work. Any further suggestions would be appreciated

Thank you

A:Black Screen, Computer Unresponsive

Hi try reseating the ram and if it has a sperate graphics card do that to,will it boot to the bios F2 on boot

4 more replies
Answer Match 67.2%

Hi all, my Lenovo N200 laptop has recently started going into sleep mode unexpectedly. I can press the sleep button(f4) and this brings it out of sleep however the screen display remains blank and i then cannot get it to do anything but power off and then back on again. Any ideas please.

A:Laptop becomes unresponsive with black screen.

You need to replace the video driver. It has become corrupted
That is the first thing to check

1 more replies
Answer Match 67.2%

On starting up my Compaq Presario CQ60-218, I received notification of a virus and whilst attempting to remove it, the laptop shut down to protect itself. I briefly got a blue screen with text advising me of this before it quickly went to a black screen of death with flashing cursor.
I've researched this on various threads and forums but nothing described the exact problem I have. When I tried advice to reboot in safe mode by using Ctrl+Alt+Delete, nothing happens and I get no response from repeatedly hitting the F8 key either, just the black screen.

I've tried various things I've seen recommended, powering off for 10 mins, removing battery, hard reset including 20 sec battery drain etc but nothing worked. I also connected an external monitor which showed nothing thereby I think ruling out graphics card and display issues.

I did find that by hitting F10 key I was able to get into BIOS diagnostics and ran memory test which was passed and then a primary hard disk test which failed within seconds with #1-07 Fail. So could i somehow reset to an earlier state, even if it wiped computer, or is only option an expensive new hard disk?

I'm posting this from a 2nd machine so I do have the option of downloading and using USB to transfer solutions if I can get Compaq to respond.
Grateful for any advice

A:Can't reboot, black screen, F8 key unresponsive

If you failed the inbuilt hard drive test, it's most likely that your hard drive has failed.
If you're unsure of that, run one of the free diagnostics listed here: HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

I just bought a 250 gB hard drive today for $43 (US)
You'll also need recovery disks for your system. If you don't have them, here's a link for ordering them (US only): Order Recovery Discs (USA)

9 more replies
Answer Match 66.36%

I have played war thunder on my new PC since Christmas when I got it. It has worked fine, like everything else, until four days ago when instead of launching the game after pressing the "play" button in the launcher, a black screen appears after a slight but alarming delay. And it won't go away: it just sits there for hours on end. I cant see my cursor, or anything else for that matter. It responds however when I press the windows key on my keyboard: I can then see my cursor but only when it's hovering above the start window on the lower left corner and on the task bar (at this point I cannot see my task bar or start window). When I aimlessly click away with despair and confusion, with luck I open some random program that was on my task bar or start window. The black screen then reduces into an empty running program on the task bar revealing the desktop, start window, task bar, and the program I just opened. I cannot close war thunder, or interact with anything on the screen exept the task bar and the start window forcing me to shut down the computer. When restarted everything else works fine again. The problem appeared the same day I had played war thunder previously and I haven't downloaded anything or done anything else in between. It just happened. There are no error messages to report of give me insight on what the hell is wrong.

War thunder is the only game or program on my PC that causes this to happen. Because everyone else online with similar issues hav... Read more

More replies
Answer Match 66.36%

the task manager was showing processing was a little high so i ended tasks i thought shouldn't be running like the store and then i ended what i thought was internet explorer, but it was windows explorer and it black screened and when i restarted it the mouse stopped working and i kept trying to do stuff i thought would work and restarting and then the keyboard also stopped working.

A:Solved: black screen/keyboard & mouse won't work

16 more replies
Answer Match 66.36%

I am having a very wierd issue with vista's screen saver. So basically when I leave the comp idle it goes into screen saver then turns off the monitor after 15 mins. Sometimes, more often than not, I come back and move the mouse and hit a few keys on the keyboard and nothing. The monitor wont come out of standby I try turning it off and back on, and nothing. I have the latest drivers for everything in my system and I checked the power management settings and they both are able to wake the computer up. I have a G15 keyboard and I keep the leds on and when this happens the leds are off and the lazer for the mouse is off too. Any suggestions as to what my problem is would be fantastic!


A:Screen Saver to black unresponsive screen

/me makes "lazer" airquote gestures

Inability to successfully complete power state transitions (awake<->asleep<->hibernating) is almost always caused by driver or BIOS issues. If you're confident that all the drivers are on their latest versions, have you also done the same for the BIOS?

5 more replies
Answer Match 65.94%


I have a toshiba satellite l350d laptop and earlier today for some reason the screen went black while I was using it. No back light or anything. I figured it just shut down due to over heating because it was pretty hot underneath. But the fan was still running and the power, battery and cd drive lights were still on. I tried shutting it down by holding the power button but it is completely unresponsive. So I waited until the battery ran out. I booted up my computer but the screen remained dark and only the lights and fan turned on. I know I should be posting my computer specs but I don't know what they are at the moment.

Hopefully there is a easy fix for this


A:Unable to start up computer. Black screen and unresponsive

If you see harddisk activity, try an external monitor/TV. Turn on the laptop and wait a while (most laptops don't display to externals until Windows load).

4 more replies
Answer Match 65.1%

Hi, my problem is below and would appreciate some help! Thanks in advance!

Situation: I was downloading files from Rapidshare. One link was clearly hijacked as my computer stalled for a moment (as though malware was installing in the background) and then continued. However frequent messages were displayed saying things like "your computer is infected, do you wish to activate antivirus software?". Obviously fake, they weren't branded and I kept closing them. Firefox began to display the error message "internet explorer cannot connect to the host" or something - "go here to fix the problem" all of which links looked like they went to the same ad site.

I turned my computer off, and now when I turn it on, it boots past the manufacturer logo (I see setup options i.e. F2 and F12) and then displays a black screen with a flashing white underscore in the top left. Can't boot into safe mode, or at least can't figure out how to do it.

Specs: Running Windows XP SP3


A:Computer boots to black screen, flashing underscore. Unresponsive

can you not get into safe mode because you've already tried, or have you tried pressing f8 after startup?
let us know if you see the boot options. you'd do better in the malware forum now, since anything that we
suggest may only ameliorate the problem, not completely fix it.

20 more replies
Answer Match 65.1%

I'm running a P4 3.2GHz desktop
512MB Nvidia 7600GS
200GB HD

I recently upgraded to 2 GB DDR, and began having problems when installing games where I would receive "Error 1335: file is corrupted, blah, blah, blah" which I linked to possibly being a memory problem.

After downloading MemTest86+ and running it, about halfway through the test the screen went black, HD light turned a solid red, and the whole computer was unresponsive. The monitor light went from blue to orange and a "no signal detected" came on the screen (as if the hard disk was shut down).

I reboot and try to run MemTest86+ again, and the same thing happens after about 2 minutes of running.

Again I reboot, try again, and the same thing happens.

Prior to running MemTest, I did have to go into the BIOS and change the boot order before running MemTest. Other than that I did not touch anything in the BIOS.

After the issue, I reloaded optimized defaults in BIOS and updated the BIOS after the problem arose.
I have also checked the BIOS for any USB legacy support and there is no option (as MemTest says if this is enabled, it may cause problems).
I have since swapped back to my 1 GB known working memory and the problem persists.
The problem also happens when I try to play games (running Dark Messiah of Might and Magic from CD and WoW from the HD). Game loads and runs fine for about 2 minutes before the screen goes ... Read more

A:Desperate Help Needed!!! Black screen, unresponsive, started with MemTest86+

Do you have your mem timings/latency set up correctly in the BIOS?

4 more replies
Answer Match 64.26%

I've looked through the forums, being a new member and saw no posts that would help.
My issue is this; Within the first few minutes of the game, My controls stop working, but everything else works, Eg, character, sound.
Someone said it may have something to do with the music, So i disabled it.. it works
But I want to be able to listen to music without this issue.
Any ideas? (My system is Windows XP)

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Answer Match 64.26%

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


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Answer Match 64.26%

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

5 more replies
Answer Match 64.26%

my PSU went out and i had it replaced and since i replaced it i havent been able to boot my pc. i plug everything in and hit the power button it immediately goes to a black screen with a blinking underscore cursor in the upper left corner about 1/4 of the way from the left side. all my fans work, the hard drive is running.

Vista (64 bit)
AMD Phenom x4 9100e 1.6GHz
ATI Radeon x1950 Pro
4 Gb RAM
Power supply was from another pc i had that i didnt use anymore, same wattage just had the 6 pin PCIe connector i needed, the one currently in it is the stock one that came with the tower.

no clue what to do, F1, F2, ESC, DEL keys dont work to get to BIOS, the only responses i get are CTRL+ALT+DEL kind of restarts i think, my monitor goes to standby when i do it for a brief period of time but then fans kick on again and same black screen.

also when i hit the pause/break key it stops the beeping that is coming from the mobo. *note* if i hit the key during the beep then its continuous noise.

anyone have any advice?? any would be appreciated!!

*Edit - just to clarify, i get zero load up of anything, there is no loading screen prior to the black with blinking cursor, as soon as power is on it immediately goes to this screen.

*Edit - again i forgot to put that the 6 pin PCIe connector needed for the x1950 pro is non existant in the new PSU and i havent gotten an adaptor yet for it. dont know if that would be the reason i cant boot BIOS or windows. the original gr... Read more

A:Black screen blinking cursor immediately on boot, no load screen...

sounds like you need the PCIe power connector to run your video card. Try removing the card and enabling the onboard video until you get a new PSU or adadpter.

8 more replies
Answer Match 64.26%

Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!

A:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum

1 more replies
Answer Match 64.26%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

0 more replies
Answer Match 64.26%


My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.

A:Unable to start - black screen or empty blue screen w cursor??

Hello JoLaRo and welcome to Seven Forums.

One of the Forum experts has prepared a couple of tutorials that might help you out.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

If you're still having issues after following the tutorials, please post back.

9 more replies
Answer Match 64.26%

When I turn on my computer all I get is a black screen with the flashing cursor up in the left corner of the screen. Any ideas as to how to correct this? I have a Dell from he'll computer-- inspiron E1505 about 8 years old and just had windows 7 home edition installed on it

A:Black screen with flashing cursor in upper left corner of screen

Hey I just went through something very similar. I found that my SATA cable connecting the hard drive to the motherboard had failed. I replaced it with a new SATA cable, and it booted right up. Try the cable first if you have one lying around, plus its a cheap solution. If you replace the cable and it still won't boot up, it might be your hard drive. Seeing as how your machine is that old, it could fail at any time.

Do you get anything on the screen when you turn it on?

2 more replies
Answer Match 64.26%

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

4 more replies
Answer Match 64.26%

When i start up my computer it boots up flashing
_Click to expand...

I once left it for over 15 minutes to see if it would boot and it just kept flashing but when i turn it off from the switch and pull the plug out and put the plug back in and turn it back on its ok

How do i fix this? has it got something to do with startup services?
When i do an avast Full scan + Quick scan it does not detect anything how do i know i might have a hidden virus?

I have attachment below Only Picture, Video is Here: its 3 seconds

EDIT: now i have Bluescreen added image Video here:

The Bluescreen says


Technical information:

*** STOP: 0X00000050 (0XC88EC000, 0x00000000, 082E6FEAD, 0x00000000)
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3071 Mb
Graphics Card: ATI Radeon HD 4300/4500 Series, 512 Mb
Hard Drives: C: Total - 468740 MB, Free - 234364 MB; D: Total - 468741 MB, Free - 210344 MB;
Motherboard: Acer, WG43M
Antivirus: avast! Internet Security, Updated and Enabled

A:Solved: Black Screen, Blinking Cursor " _ "

8 more replies
Answer Match 63.84%

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

13 more replies
Answer Match 63.84%

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

8 more replies
Answer Match 63.84%

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

A:Black screen on startup, showing cursor, doesn't go to log in screen.

Quote: Originally Posted by alexsmom2009

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

3 more replies
Answer Match 63.84%

Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

A:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

1 more replies
Answer Match 63.42%

Going to my sisters tonight to attempt to fix her PC. Was working fine this morning but this afternoon - Upon startup everything runs fine until after the windows splash screen everything goes black and the only thing visable is a cursor, but nothing to click, cannot ctrl=alt=del, cannot right click. Cannot enter safe mode at all, last good configuration doesn't work either. Computer is still running, fan whirring, lights flashing. Fan has been cleaned and power supply checked, no change. Cannot get into anything to run explorer or virus check. She is running Windows XP SP3. I'm unsure of when sp3 was installed. I understand this may be an issue, along with video and graphics drivers, display settings, corrupt registry, flat CMOS battery or loose internal connections.

My questions are -
What can I do to actually get into the computer to check if it may be these problems?
Does anyone know of any more problems that could be causing this problem?

A:Black screen with moveable cursor after splash screen

Welcome to TSG, Kiwichick. You stated....

Fan has been cleaned and power supply checked, no change.Click to expand...

It's very possible that in cleaning the machine something may have become loose. (It happened to me before,
a sata cable wasn't completely connected.) Check all of the connections at both ends. Any cables or straps
need to be tightly seated to the HDD as well as the connection to the mobo.

Before you open the case, disconnect all peripherals and press the power supply button in for approx. 30 seconds
to drain the remaining flea power. It sounds like a loose cable to the drive.

3 more replies
Answer Match 63.42%

hi, i recently had a virus on my computer. did numerous scans and did a restore that made my computer go into a continously restart loop on bootup. ive managed to fixed that with couple recovery console commands and finally did a windows xp pair with the disk. had some problems installing some drivers. after the installation repair was finished, computer rebooted, but then the screen would be stuck on a black screen with a cursor in the middle after the windows logo with loading bar. the login screen doesnt show? ive tried numerous ideas from ctl alt delete, and shift + f10. ive hit shift 5 times, and i heard a noise, but nothing pops up for sticky keys. ive booted in safe mode, and it shows all the files loading then it gets stuck with the black screen with the "windows professional" thing on the top and bottom with the cursor. im guessing it has to do with the video card driver? i need help. thanks.

oh and im running on windows xp professional, thanks


okay so i decided to do the xp repair again to see if it would fix it and did shift + f10 to bring up command prompt and typed sysdm.cpl to see what drivers were missing.
there was a yellow explation mark on the following:
+Display adapters
- Video controller (VGA compatible)
- PCI modem
- Realtek RTL8139 Family PCI Fast Ethernet NIC
+ Sound, video and game controllers
- Multimedia audio controller
+ System devices
- Microsoft System Management BIOS Driver
+ Universal Seria... Read more

A:stuck on black screen with cursor after loading screen

Does it boot in safe mode?

7 more replies
Answer Match 63.42%


I'm new to the forums, but I find myself coming to this site a lot to fix my windows computer, so heck why not join?!

Recently, my computer starts up windows and after the loading screen it just sits at a black screen forever with a cursor and it doesn't even make it to the log in screen. I have tried safe mode with the same results.

What I've Done So FarTried to Repair Startup with Windows DVD
Tried to use sfc /scannow at boot (Says pending changes and needs to restart)
Tried logging into my Ubuntu partition and virus scanning (None found)
Tried copying Reg Files from Regback into config while I was in Linux
Tried to Repair Install (But I can't log into Windows )
Tried to bootrec /fixmbr /fixbot /RebuildBcd (Which destroyed my dual boot linux grub, but I was desperate. And still nothing) Interestingly though, after I do /RebuildBcd command it says something like "Found Windows Installations: 0"
Tried to System Restore (Gave me an Error, wouldn't you know)

At this point I'm not to confident that this can be fixed. If anyone has any ideas I'm willing to try. Or if you have any snazzy suggestions on how I could fix it using another computer, I have a different Windows Pro x64 computer that I can put the HD in if there's someway I can save my data/fix it/repair install from there. I just don't know how.

Edit: I finished the chkdsk and there were no bad sectors, though it did give me a message "Failed to transfer logged messages to... Read more

A:Black Screen w/ Cursor After Windows Loading Screen

Do you have any external drives connected by usb? I had a similar problem, and found that I had to turn off the usb drives when I re-booted. I still do that whenever I re-boot for any reason.

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Apologies if this is in the wrong section.

I have a Dell Inspiron 1750, and the owner said that his son installed BearShare and it's been giving him complications. He told me it sometimes freezes when he tries to start the computer, and has to give it a hard shut down. I (hopefully) removed BearShare with Malwarebytes and MSE, yet I can't seem to find why it's not letting me boot up regularly.

It boots into safe mode fine, and I can access everything from there, but when I try to restart into regular mode, it just hangs after 'Starting Windows' with a black screen and active mouse cursor. I've tried various tutorials from searching "black screen, active cursor", "laptop frozen after starting windows" etc, but nothing that I try works.

After a few hours of research I keep seeing the reoccurring phrase 'shell', I believe it's not being loaded correctly or at all. I've tried a fix by Prevx that said it would fix the black screen to no avail.

But here's the funny part. Sometimes it boots to Windows fine and everything acts as it should. There's been several times I was about to call the guy and tell him that the laptop is finished, but I hesitated and restarted just to see if it was fully fixed.

Vid: Dell - YouTube

Let me know if I need to post further information.

A:Black screen, cursor active before login screen.

I would try some more scans to be sure
Anti-rootkit utility TDSSKiller
Windows Defender Offline
run some hardware tests
RAM - Test with Memtest86+
and when you can get it to boot
Disk Check
a system file check
SFC /SCANNOW Command - System File Checker
and have a look through these handy tutorials
Troubleshooting Windows 7 Failure to Boot
Startup Repair
and if all else fails
Repair Install

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I bought a new computer in September, Dell N5050. The first problem occurred in November, I made prntScr:
This problem is solved: I thought it's a virus, I downloaded Advanced SystemCare (I had McAfee) this scanned my computer and found a four Trojan.

Then came a new problem.
I turn on computer, starting windows, black screen with a cursor about 8-9 minutes, log on and welcome screen loading about 5 seconds.
I turn on computer, starting windows, black screen with a cursor about 1-2 minutes, log on and welcome screen loading about 6-7 minutes.

I really don't know, what it depends on.
What is problem? How I can fix it?

PS: my native language isn't English. Sorry for mistakes.
PS: I have Windows 7 Home Premium 64bit.


A:Welcome screen load time or black screen with a cursor

First thing I'd do is getting rid of Advanced System Care. It's a system optimizer, and Windows 7 does not like optimizers. I'd bet that it is responsible of the slow start.

Second, ASC isn't an antivirus, or if it is I never heard of it. Which isn't a good sign. Install a good antivirus and run a full scan, I like Avira (my favourite, which is free and nuked all evil things I threw at it), but other people like Microsoft Security Essentials (again free, but less powerful than Avira).

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Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

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Hi fellas,

I have a Dell Dimension 8400 which stopped working three years ago. It was running Windows XP with SP 2 or 3 - I can't remember for sure. It has 2GB RAM and a 256MB ATI Radeon graphics card.

Whenever I boot up it goes straight to a black screen with a flashing cursor on the top left. There is no Dell splash screen and no option to access the BIOS by tapping F8. This Dell has four indicator lights on the back to let a user know if there is a problem. The first three lights are green and the fourth one in orange. I looked this up on the manual and it says refer to technical support.

So far I have tried the following:
Removed optical drives to see if the machine would boot up without them - it didn't. I am not confident enough to start taking parts off the motherboard just yet.
Booted up without any additional peripherals attached including mouse and keyboard
Tried booting up from an old Windows XP install disc - that had no effect either

So I am pretty much stumped as to what to do with this machine. Doing a Google search, others with the same problem have been unable to fix it. I just want to know if it is worth the time to revive this machine, or to let go. Any help would be appreciated.


A:Black Screen, Flashing Cursor, No POST Screen

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I am having trouble trying to fix this black screen and cursor problem. No matter what i do it stays the same black screen and cursor. only thing i can change is having safe mode in the corners. can somebody please help me with this? i really dont want to lose everything on it.

A:Black screen and cursor

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I am using a Dell Inspirion M5040 with windows 7. After I log in my screen goes black with the white moveable mouse cursor. Help please need for work !! Thanks!

A:black screen with cursor

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Ok so I havn't booted up my computer in about 4 months. It was working fine before. Anyways the motherboard screen will come up and after that it will go to a black screen with a blinking cursor on the screen "most of the time" sometimes it's just a black screen. I can't boot into safe mode. I have made sure in the bios that the boot order is correct. I can't boot from CDrom. Is my harddrive bad and if my hard drive is bad shouldn't it still be able to boot from CDrom? that's what doesn't make sense to me. something is going on, I don't think it's my HDD. thanks and hi

oh and I have made sure all the hardware is plugged in correctly, ie. resetting the ram and all the plugs.

A:Black Screen with cursor.

What CD/DVD are you trying to boot to with the CDrom?

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XP Pro sp3

Machine froze and would not reboot. Only get a blank screen with a cursor.

I booted with CD and entered recovery console. I ran command fixboot and fixmbr still no joy.

I think that I have a rootkit infection and need some help flushing it out.

A:Black Screen Cursor Only

after following a similar topic on this forum I downloaded and ran the xPUD feature to that the status of the mbr could be determined. I am ready to forward the resulting mbr.bin file

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Hello good people !
My girlfriend downloaded some smiley faces for gmail ( i think it is "smileys we love" ) i guess it was bundled with tuneup and other crap ware.
She has Toshiba laptop with windows 7 x64 ultimate.
When she resumed with windows it happened, only cursor and black screen, with no option for ctrl-alt-del.
I have try ed rouge killer in command prompt and it found some desktop icons hiding startups, after deleting it same thing happened.
I tried safemode, safemode with command prompt, all the same... 
Tryed boot fixing in windows repair and she didn't have restore points enabled.
So i did this in repair windows command prompt :
Once in the Command Prompt:
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst (for x64 bit version type e:\frst64) and press EnterNote: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens, be sure to put a checkmark in the box next to List BCD in the "Optional Scan" section, and click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 01... Read more

A:Black screen, only cursor !

Topic closed at member's request.

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Answer Match 63%

I'll be as specific as I know...

About four months ago, I received a computer as a gift. However, about two weeks ago, while booting, I got a screen asking to run (I believe) a scan on my drives. After the scan was done, The computer completely shut down. When I tried to turn it back on, where the log in screen should be with the accounts on it, I had only a black screen, but I could see and move my cursor.

I have done everything I could think of, tried to start in Safe Mode (same thing happened), tried to boot in Last Best Configuration(same), put hard drive in another computer and defragged it(No Results), and tried putting my Windows XP CD in to do a System Restore(Same thing happens). I don't really have very much on the computer, so a restore would not be too painful. Is there anything that I NEED to do when booting up with my XP disk to perform a restore?

Any advice would be helpful, thank you.

A:At log in, black screen, cursor only

Hi..try repairing boot record..;en-us;314503

Welcome to TSG..

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hello...i have install software yeshield from ...after i restart laptop have black screen with cursor only after 'welcome' to fix it....,.i recently do restore point and this is not solved my problem...
Sorry for my broken english....

A:black screen with cursor only

"" seems to not be a valid website.

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Hello forum
Thanks for taking a look at my boot up issue.
Win7 (64 bit) will not boot into regular or safe mode, after log in I get
a black screen w / cursor, and that is it. I believe the registry is corrupted.
I attempted a repair with the win7 disk, that did not help.
Is there a fix?

Thanks all

Update....I searched the forum for this particular issue an found several instances of this exact problem.....not one solution however. Is there really no fix other then reinstallation of the OS? That seems really odd!

A:win 7 black screen w/ cursor

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I'm running WindowsXP, service pack 3. For the last few weeks I haven't been able to use my PC as once it finishes booting, the screen simply goes black with an active cursor when it's supposed to bring up the user log in window. I've tried starting it up in safe mode, safe mode with command prompt, Directory Services restore mode and last known good configuration, but I always get the same thing. Except in safe mode I get the text at the edges of the screen that say it's in safe mode.

I've scoured the internet for a solution, and everything seems to point to using the windows boot disk, but I don't have access to that right now. Is there anything else I can try?

A:Black screen with cursor

flashing underscore cursor in the upper left corner of the screen? Or do you actually have mouse?

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co worker asked me to help her fix her comp without erasing anything on the hard drive cause nothings backed up..

The subject says it all about the main issue, so having an issue getting stuck on a black screen with flashing cursor right after bios runs its memory tests.. I cannot enter bios or windows.. just get stuck on this screen. Only thing I have successfully been able to do is boot off a windows XP CD.

So far I have removed the hard drive and connected to my PC so I can run a virus scan.. it had several viruses which I have removed but that didn't fix the issue, I also fixed a 3 short beep message from the mobo by replacing the ram with new ram and replacing the cmos battery as well.. might not be connected with the black screen issue but there was an issue with those so I am mentioning it as well.

Any help would be greatly appreciated.. and remember suggestions of reformatting and re installing windows or using a past restore point will not help me. Any new info comes up I ll post it here.

edit: also would like to mention that trying to call up the task manager wont work cause Windows isn't loaded yet. Also I do not think there anymore issues with any hardware simply because I have the same issue if I connect the hard drive into my PC, wont boot up and stuck on black screen with flashing cursor. I've Google in the problem and so far I've read many solutions for some people but non of them apply to my situation :(

A:black screen with cursor help

If you cannot boot to BIOS, you have a hardware problem. I think you probably can boot to BIOS, because you can boot from a CD, but you need to actually do this in order to be certain. There's is no point in pursuing other avenues until access to BIOS is verified.

From the XP disk, run "chkdsk /r". You might get lucky, have chkdsk fix the Master Boot Record and everything works after that.

You need access to BIOS in order to see if the hard drive is recognized. If it's not, there's nothing that can be done to the HD.

Post specs of the Power Supply, as well as temps and voltages as reported in BIOS.

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Hey everyone, I'm new here and having some weird issues with my PC. As the title reads, I am randomly having a black screen with just a cursor on it and there is nothing I can do (that I am aware of) to leave this screen, except for a cold power down.

I initially thought this might be some form of a malware and I spent some time at another forum trying to solve the problem. But according to them, I do not have any malware and they think that this could possibly be hardware related. Here is the thread from there, in case this information is of any use: Spyware Warrior :: View topic - Black Screen With Cursor

I'm not sure what is going on or what to do about. Any help would be greatly appreciated.

A:Black Screen With Cursor

Most likely a hard drive issue but impossible to say more without knowing your hardware or make and model of PC.

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I noticed my home page was changed to a different site every time I tried to access the Internet so I downloaded and ran malaware. It detected 70 items. I hit quarantine and restarted as directed. Now after the laptop starts and I login my screen is black with a cursor that moves. I have a lenovo laptop running windows 7. Any help is greatly appreciated.

A:Black Screen with Cursor After Log in

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.Note: If a security program requests permission to access the Internet, allow it to do so.
Next -
Download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
Click Go and copy / paste the result (Result.txt).
Next -
Please download Rkill (courtesy of to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
rKill.exe: (renamed rKill.exe):
* Double-click on the Rkill desktop icon to run the tool.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran... Read more

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Every time I turn on my computer or it has a black screen with just the cursor and the it never goes back to how it is supposed to be what do I do

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Hi Everyone

I'm Having some problem with my computer its been a week tried everything i could.My computer is showing black screen with cursor. i cant access to safe mode or anything else.comes back to the same process with black screen with cursor.This Is what i did So far :

1.Tried Removing the Memory since 1 have two 2gb memory ram.
2.pressed shift 5 times and nothing showd up
3.Removed all the usb's wires are connected to the pc
4.Tried system Restore but it getz me an error(System restore failed due to an unspecified error catastrophic failure(0x8000FFFF)
5.Star up errors fix:

> Problem event Name: Startup Repair V2
> Problem Signature 01 : external media
> Problem Signature 02 : 6.0.60000.16386.6.0.6001.18000
> Problem Signature 03 : 6​ > Problem Signature 04 : 589833
> Problem Signature 05 : no boot failure
> Problem Signature 06 : no root cause
> Problem Signature 07 : 0
> Problem Signature 08 : 2
> Problem Signature 09 : Wrp Repair
> Problem Signature 10 : 87
> Os version : 6.0.60000.
> Local ID : 1033

Plz Guys Help Me.I dont wanna loose the Data.Thanks


A:Black Screen With Cursor :(

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Answer Match 63%

I am getting a black screen with a cursor, appears to be a 
Here is the FRST.LOG
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 09-03-2015 01
Ran by SYSTEM on MININT-93EQEPT on 10-03-2015 00:39:21
Running from H:\
Platform: Windows 7 Home Premium (X86) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Recovery
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.
Tutorial for Farbar Recovery Scan Tool:
==================== Registry (Whitelisted) ==================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe [7514656 2009-05-22] (Realtek Semiconductor)
HKLM\...\Run: [ITSecMng] => C:\Program Files\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe [83336 2009-07-22] (TOSHIBA CORPORATION)
HKLM\...\Run: [MGSysCtrl] => C:\Program Files\System Control Manager\MGSysCtrl.exe [2068480 2009-07-24] (Micro-Star International Co., Ltd.)
HKLM\...\Run: [ArcSoft Connection Service] => C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe [207424 2010-10-27] (ArcSoft Inc.)
HKLM\...\Run: [Conime] => %windir%\system32\co... Read more

A:Black Screen with cursor

No Safe mode or last known config either

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Answer Match 63%

Hi Everybody,
About 3 days ago I turned on my computer  to find it wouldn't load into Windows 7. Not usually an issue as its Windows and minor bugs are to be expected. So I switched it off and on again (thank you IT Crowd) hoping it would work as normal. But it ran a windows memory diagnostic, which Im sure is what happens after you get a blue screen. I came back to it about 3 hours later (painting my new House) but it froze and crashed so I turned it off once more and ran it again it advised me that windows could not fix the problem with the startup.
Straight after this I instantly assumed it was a virus or malware so I tried to boot in safe mode then safe mode with networking then safemode with command prompt. (I'm not bad with a pc and this is the method I used on my friends Vista PC last month to clean her 185 Virus and PUPs off, I just ran rkill and mbam) Every time I did this on my computer the computer would run through BIOS bleep at me and the Windows safe mode screen (black with white text) would load then when it had finished would go blank black again and would show just the cursor it would move but that was it.
I dug around online at work a bit and tried to use windows offline defender on a cd and booted ok with that, I then ran a scan and it didn't find anything. I tried to restart the computer again but still no luck. I did some more digging and used a programme called FRST64 on  Flash Drive and I have a text File of results but do... Read more

A:Black Screen With Cursor

Here is the Scan result if it helps...
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 01-02-2014 04
Ran by SYSTEM on MININT-ML31VPA on 03-02-2014 20:56:38
Running from M:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 11
Boot Mode: Recovery
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
The only official download link for FRST:
Download link for 32-Bit version: 
Download link for 64-Bit Version: 
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST:
==================== Registry (Whitelisted) ==================
HKLM\...\Run: [MSC] - C:\Program Files\Microsoft Security Client\msseces.exe [1266912 2013-10-23] (Microsoft Corporation)
HKLM\...\Run: [RtHDVCpl] - C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [12459112 2012-03-27] (Realtek Semiconductor)
HKLM\...\Run: [BCSSync] - C:\Program Files\Microsoft Office\Office14\BCSSync.exe [108144 2012-11-05] (Microsoft Corporation)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.ex... Read more

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Hi guys, so after the welcome, only the cursor shows up and the screen is black. I tried to open explorer using the task manager but an error message shows up saying it cant find any file named explorer, same thing for regedit. When I open the regedt32 using the browse button it just disappears. I dont have the cd to reset the window and I have no idea how to do it. Can any help me please?
Oh and can you guys use simple words cause im a total newbie.

A:black screen with cursor

Welcome to the forum.

Follow steps mentioned on this tutorial:
Troubleshooting Windows 7 Failure to Boot

Then see if this thread helps you:
Why is my screen black when I start Windows 7?

Post back for further suggestions.

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Answer Match 63%

Hello anybody who might be reading this. I've come across what appears to be a canonical error, but I'm having trouble taking any steps to address it.

I'm running a VAIO laptop w/ XP Media Center SP2. After having some nasty malware issues, laptop was running alright for about a week. Today, suddenly programs & processes started dying suddenly, and I noticed in tskmgr that I was running a sqlserver.exe (which I'm pretty sure I wasn't running), and noticed winlogun.exe (which appears to be a Trojan. I turned off my wireless card and reboot, intending to run Malwarebytes, but came across the black screen of death.

Can't run in safe mode - also get cursor, safe mode tags, but no ability to run anything including task mgr on ctl-alt-del.b Safe mode w/ networking or command prompt doesn't work, and neither does running in VGA. Reset BIOS to default settings and no good. I would try to run an XP repair, but I don't have an O/S CD..?

Any ideas on what I should try?


Also, I'm sorry if I left out anything that would be useful to know.

A:Black screen w/ cursor

run hijackthis

and then run Chkdsk

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When I turn on my Vista Laptop it is normal, but after I sign in it gives me a warning that says something like "Application failed to open correctly. Select OK to terminate."
Then the screen turns solid black, but the mouse is still responsive.
The Windows Start key doesn't do anything, but Ctrl+Alt+Del works. I have opened Task Manager and clicked New task, but when I tried to open a program I got the same error message. The programs do open though, if after I click "New Task..." i click browse and then right click a program and select "Run as Administrator." I am using this computer to write this right now; it seems normal, just with no desktop or task bar, and the only way to open anything is with the above method, which wastes a lot of time.

Please Help, Thanks.

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Answer Match 63%

Greetings, so I was fixing a computer last night that my brother brought to me, same as usual, well, when booting it i tried to load windows as per normal, but it loaded to a black screen with cursor. before we get started, im running a custom rig here, two gtx 570 graphics cards, 12 gigs of ram, windows 7 pro OS
here is a list of things i have tried, as per my research.

letting it time out, (8 hours total wait time) no luck
ran sfc /scannow, would not run (said there was a repair that required a reboot, tried that like 5 times)
tried ctrl alt delete, no response, tried shift 5 times, a dulled version of access center came up, that did not let me access the main one, tried windows key p didn't work
ran start up repair, 4 times, didn't work
tried safe mode, didn't work
tried keyboard commands in safe mode, didn't work
tried system restore, didn't work

at this point, i am out of ideas, and would like to avoid a format at ALL costs.

any feedback would be VERY appreciated

A:black screen with cursor

I would try the bootrec /fixmbr command.


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Answer Match 63%

Problem has been an ongoing issue. I have never bother to try to fix it. It only happens to my desktop. It has now been occuring for well over 5 months.

It seems to always appear or show symtoms after my computer is left on for days. The symtom tends to appear around the third day or after. I will come back from work or some other place and i will click around to get the monitor to wake up. I don't make my computer go to hybernate mode or sleep(quite sure i don't make it go to sleep i think i have it set up to turn off the monitor after 15 minutes). The screen will be on just black. I see a flickering mouse curson on the screen though. just blinking/flickering. Can't see icons or anything else. Only command that does work is CTRL+ALT+DELETE. Brings up that other menu/window screen. I can see it just fine no flickering or anything alike. As soon as i click on any of the options and that screen is gone it does the same once more.

My temporary solution so far has been holding down the power button and shutting it down.

There are more issues that also appear over time when my computer is left on for days.
I hope i am understandable, never been good at describing.

Anyone care to take a crack at it?

I consider myself very knowledgeble on computers so any information you guys need i think i should be able to provide it quick and fast

My Specs

System Manufacturer/Model Number Gateway / Slight Modifications
OS Windows 7 Ultimate X64
CPU... Read more

A:Black Screen, Still see cursor though. ALWAYS HAPPENS

Hello Chris,

Try these repairs:
SFC /SCANNOW Command - System File Checker
Startup Repair

Also, look for updates. You might want to add drivers to the update list (this will automatically tell you what drivers you are missing): Device Installation Settings

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Answer Match 63%

Hi guys!

I am new to this forum. I have a Sony Vaio VGN-CR120E. Right now, when I start the laptop, after loading, I can only see a black screen with a cursor. I remember vaguely that there was a virus infection (antivirus av) that I was trying to get rid of but when I restarted, I have the black screen. I have backup of files so any solution that would involve memory loss is ok. i also have the sony vaio recovery media kit which comes in 3 cds. I am not a computer expert so if you can explain it in simple terms, thanks! again any help will be much appreciated. Please help, I have no budget for a new computer or laptop.

Thank you very much.

A:HELP! Black Screen with cursor only

Hi and welcome to TSF is this a vista or win 7 os or is it xp as under your sig

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Answer Match 63%

Hi. I hope someone can help me with this problem.

I left my computer on last Thursday when I went to work as I usually do. When I came home the screen was black with a cursor in the top left corner.

I tried rebooting, turning it off and on... Window 7 just won't load. I do not have a reboot disk or even a Windows 7 disk as it came already loaded on my computer. I think I made a back up disk but don't remember if I actually did. (If I did, I cannot find it.)

I am not completely computer stupid, but also I would never claim to be an expert either. I have never seen this happen before but from the other posts, it seems that it does.

Is this caused from a virus or is this a Windows 7 issue and how can I fix it? My computer is only a few months old......

A:black screen with cursor

Have you tried tapping the F8 key rapidly right after the BIOS splash screen disappears?
That should get you a menu that says "Repair this computer" at the top of the selections list (next will be "Safe Mode").

If that doesn't work, then use Option 2 in this post to make a Startup Repair disk: System Repair Disc - Create

Then use this post to run Startup Repair: Startup Repair
If the above procedure doesn't fix the black screen, then try the System Restore option in Startup Repair - and set the system back to a point well before this issue happened.

If that doesn't work you'll be best off backing up your stuff (by slaving your hard drive to another system) and then wiping the hard drive and reinstalling Windows.
If that doesn't work, then try these free, bootable diagnostics:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Good luck!

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Answer Match 63%

I am at a complete loss for my problem, I've searched the forums and none of them pertain to my problem personally.

I have a Dell Inspiron 1521 with Windows Vista 32-bit

Details leading up to the problem: I was working with Microsoft word when my computer went dead. I plugged it in and it started to load. It loads the Dell screen then goes to the Microsoft loading screen. However, after the Microsoft screen, it just goes black. It won't go to the login screen. There is no cursor, just black. I can hear it running, but it won't boot up. Also, the num lock light goes off. I have tried everything I can think of: Starting from the windows vista CD; F12, F2, all the options in F8. I tried doing a start up repair and it says "this may take over an hour" I left it on overnight and when I got up in the morning, it was still on the same start up repair screen. Interestingly, when I tried to cancel, it said "cannot cancel" So I had to just turn it off. I tried safe mode and it loads to a certain point and then stops (I think that point is crcdisk.sys, but I can confirm this later). I found a forum from 2/14/2008 that had (seemingly) the same problem. Another person replied that they were having the same problem also. However this forum has expired.

Is this repairable (something I can do), do I need to take it somewhere (I have no clue who).

I really would appreciate ANY insight to this problem. I don't won't to spend a ton of mone... Read more

A:Black screen with NO cursor

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Answer Match 63%

Seems to be a fairly common problem but I have a few difference than some of the posts I've read...

Did a full system scan and did a reboot. I then got the black screen but I can move my cursor and access any programs through the task manager.. (currently am typing this message with a black screen in the background)

So unlike other posts:
I have a cheap toshiba with no disc drive with no install disc
also my graphic card works fine...

I apologize if this is an incomplete post but I don't know much about PCs and I don't particularly want to get a new laptop....

A:black screen with cursor... different I think

Welcome to SF, Hagberd.

You said your graphics card works fine. Do you have the latest driver installed?

Why were you running a systems scan?


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Answer Match 63%

After uninstalling hidden driver (I know that was NOT smart), it was a Generic Pnp Monitor, I had two of them and got delete happy and uninstalled one. Upon reboot, I now have a black screen, cursor flashing, circles as if loading, then cursor again. I know from reading other forums with similar issues that booting into safe mode with networking will let me reinstall necessary driver? BUT, when I F12 boot I only get to the EUFI menu and not advanced options. I don't know how to get to advanced options on start up, (as I also have a password to even get to login screen, Dell Inspiron 3521 (15")), and can't recall if I F2 AFTER entering initial password? Thanks anyone, everyone!

A:Black screen, cursor only ..

You will need to perform a system recovery to restore your system.

Within my personal experience, I've never had this issue before, but have heard similar issue with removing a monitor driver, as it could be linked with your graphics driver.

Not sure what your system recovery button is, but if you by chance have any documentation with that laptop, try and find your recovery button, could be F11 pressing rapidly before boot, or F9, but not sure, as each computer is different.

Also, another way you could get into the Windows 8 Advanced options, as I have had to do this before,

While it says Dell, and the dots are spinning, hold your power button and do a full shut off, do that about 2 or 3 times while booting, in that spot. During one of the boot attempts, it will say "Preparing Automatic Repair", and it will try to repair, but will just tell you to restart. Click cancel, or something of that sort, it will bring up a menu to continue to Windows 8.1/ or 8, or say Troubleshoot, There should be an area that says "Refresh PC or Reset PC, Or Advanced options, also there, it should show something about a Recovery Media, click on it, and the computer should reboot and start the recovery process.

In the Advanced options, there is also an Advanced startup tab, to start in safe mode, if you choose to try that route, but hope this can help you.

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Answer Match 63%

I have recently updated to windows 7 professional and cleared my old OS. (3 days ago) I have been running the system and it has been just fine until this evening.
This evening I suddenly got a black screen with just the mouse showing.
I have an Asus P5Q Pro Motherboard and the Graphics card is a GEforce GTX260
When I reboot the system it gets to the windows starting screen
Then I get a cursor that blinks a few times and then it suimply stays black and nothing happens.

I already tried using the operating system restore disk and reinstalling, but the outcome was the same.
Also booting in safe mode works and I can do anything needed in there, but once going back to regular boot, it does not go.

A:Black screen with cursor only

Not really a solution but something you can try:

When you've got the black screen with the cursor, do Ctrl + Alt + Del and in the task manager choose File - New task run.
then in the box typ explorer.exe

That should get your windows taskbar back. At least then you can do something.

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Answer Match 63%

After removing a trojan with Avira Rescue System CD my laptop,I see only a black screen and cursor when the computer boots.The computer Installed some new updates.
Please help!

A:Black screen with cursor

Did the computer work AFTER you used Avira Rescue and BEFORE the updates?What updates were installed?

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Answer Match 63%

I have a Dell Inspiron E1505. My son was on the internet when the computer just shut down to a black screen with cursor. I'm unable to do anything at this screen. I've done research on the board and cannot recover from this screen.

My main concern now is to recover data from my hard drive. I found post to use puppy to recover my data but I cannot burn a disc as I only have another netbook with no cd rom. Is there a way to recover my data?

I've tried running Bios and changed the sequence for booting devices... nothing works.

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Answer Match 63%

Hey guys, I am new at this page but I know a lot of stuff about PCs etc. But I have a problem I can't solve for weeks now.
First I open my pc and it loads normally.
Then after it loads the Windows logo I get a black screen with the cursor, I can move that. It stays like 30 seconds like that and then loads.
Any idea please?

A:Black Screen with cursor

Cursor?? You mean mouse pointer I assume? Is it before or after logon?

logoff to welcome screen. Then logon again (preferable as another user). Same issue?
Troubleshoot Application Conflicts by Performing a Clean Startup So boot with almost nothing running. Same problem? Revert back to normal boot afterwards.

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Answer Match 63%

I am running Windows 7 Enterprise N 64 Bit operating system. We have had several Windows 7 boxes (IT staff computers at that) go to black screen with a cursor after rebooting, we can press CTRL ALT DEL but it then goes straight to a black screen with mouse only. We were able to use a restore point fix it but that approach on other boxes either didn't work or they didn't have any restore points (several were just recently setup over the past month).
Errors a plenty on the boxes that haven't been restarted including:

cannot access MMC
windows update fails due to the service not running and if they can get to the services they won't restart as access is denied
Windows update history is blank
All users are local admins (most are actually domain admins)
The first system error that was seen was -7023 "The Windows Modules Installer service terminated with the following error: Access is denied."
The next followed by all of these:
-3100 "Unable to initialize the filter host process. Terminating." (repeating every few minutes)
-1001 Windows Error Reporting/Windows Update Failure 7.4.7600.226 including path below
-7023 "The Windows UPdate service terminated with the following error: %%-214702891" (repeating every few minutes)
-10010 "The server {SID} did not register with DCOM within the required timeout&q... Read more

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Answer Match 63%

Hello guys =) Hope any could help me with this problem
I got a acer laptop (8920) and everytime i try it on, it stop ''when'' the vista logon should come, so its only black screen with the cursor, i cant open task manager, either in safemode its the same =(
But on i spam f8 at the start when i turn on my computer i come to System recovery Options, the command prompt work there but all the other thing like repair, restore etc etc wont work.
But sometimes someting strange happen =P When i try on my pc its a little chance that acer deluxe arcade come up for no reson, but when i exit it, the pc turns off or get the hyperdjnhi dident remmeber =( So could someone help please? If you know the problem and where it come from tell =)

A:Help, Black screen and cursor only?

Hi and welcome to TSF if you have a install or recovery disc you can try running a repair from it

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