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Yoga 700-11|SK - Repair cannot be completed under ...

Q: Yoga 700-11|SK - Repair cannot be completed under ...

I had a problem with my yoga 700 11". The laptop freezes every so often (3-6 hours). At first I thought it's the drivers that need to be updated, then Windows 10 updates, then BIOS update.I tried all of that but the problem still persisted. I did the recovery reset but still the same... I created Linux system on USB flash drive and booted the laptop with it. Even under Linux the laptop was freezing.I contacted lenovo support team and they said the laptop needs to be repaired and they send me the return free postage vocher. I put my laptop in the original box and posted it as I was instructed (for some reason it was send to Germany). The company name that issued me with the postage slip was MEDION AG - A Lenovo CompanyAfter 13 days I got an email saying:"...After assessing your device, the repair center has deemed that a repair cannot be completed under the manufacturer?s warranty due the case of the device showing signs of inappropriate treatment. ..." There were two pdf documents attached to the email. one with the detailed photos of the damage ( see photo attached) and the other one, the cost estimate document. In the document I was given two options:1. accept the cost of repair (£54.65)2. not accept and the laptop would be return to me (I would be still charged fat price of £44.07)My reply was that I do not recall the laptop having this damage and I always looked after it. I was suprised when I saw the photo. I also added that my main concern was that the laptop freezes and this problem should be addressed first. The last thing I want is to pay for a repair of a damage that I did not do and still have the problem of freezing... anyway I needed the laptop so I decided to accept the repair cost and pay for it.Later I was thinking about it and this Lenovo Yoga 700 is not the cheapest laptop. Maybe it is not the most expensive one but it is definietely not the cheapest. It is around £600. You would expect some level of quality from a laptop of this price range. Quality and perhaps durability? This laptop is advertised as a convertible device where the screen can be flipped 360°. Is it possible that this flipping could lead to that damage? Only if Lenovo built this laptop with low quality materials or with faulty design. I cant think of how I would possibly perform this "inappropriate treatment". The only damaged thing is hinge the rest of the laptop is spotless. Of course it is possible that I really did it, as much as it is possible the damage happened when they tried to take the laptop apart during the repair. This sounds even more possible.Anyway, that is the story so far. Ma

damaged.hinge.png ?4171 KB

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Answer Match 50.82%

My Lenovo Yoga 2 Pro is broken and our of warranty. (I bought it slightly more than a year ago).
The wifi card is either broken, or perhaps it is being de-activated by the bios. In either event I can't seem to fix it, even after trying a few of the fixes listed on this forum.
Is there some way to get the machine repaired? Are there repair centres I can bring it to somewhere?
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

A:Yoga 2 Pro - How to repair broken laptop?

Welcome to the Lenovo Community !
Since your laptop is out of warranty you can take it basically anywhere to have it serviced.  Best Buy comes to mind as well as many of the locally owned computer repair shops.  If you are interested in having your laptop serviced locally at a Lenovo authorized Service Center then check out my link below.  Just enter in your city and select the miles you wish to drive.  Then check the Warranty Service Provider box to get a listing of repair places.  Without this box checked the results will only include sellers of Lenovo products.  When you find a center, please call ahead as some listings aren't up-to-date.

2 more replies
Answer Match 50.4%

Last week, I purchased a refurbished Lenovo ThinkPad 11e Yoga Chromebook.  When I received it, it was sealed in the original packaging with a sticker indicating that it had been refurbished at a Lenovo facility.  When I turned it on, I got stuck at the Enterprise Enrollment screen.  It seems that it was registered to the domain of the original owner and would not let anyone login without credentials for that domain.  The trackpad was also non-responsive, but I figured once I logged in, I could toggle the trackpad settings and get it working. There was a link to contact Google for help with this, so I followed those instructions.  Google said that they could not help me, and that I'd need to contact the original owner to have them de-register the device.  Since I had no connection to the original owner, I contacted the seller who apologized and told me that, since the device had a full warranty, Lenovo should be able to fix the issue. So, I contacted Lenovo for help on Sunday.  The Tech Support Agent that I spoke to first tried to tell me to return the device and get something that ran Windows since Chrome OS and Android are inferior(!).  Anyway, once I assured him that I did indeed want a Chromebook and knew all about Chrome OS, he told me that I could send it in for repair, and that all they'd need to do was wipe the system and re-install the OS with a consumer image instead of the enterprise image that was on the m... Read more

A:EasyServ Repair Problems 11e Yoga Chromebook

Just wanted to update this.  I spoke to one of the managers (i think) in the Depot who took responsibility for the repair of my new Chromebook.  Long story short, it's been repaired, I received it back today, and it's working.

3 more replies
Answer Match 49.14%

I am a 5 year owner of an X220 that still runs strong. I wanted something bigger and lighter. I ordered 2015 model X1 (non-yoga)... it had a poor FHD display screen (fuzzy text, don't get FHD instead get the QHD) and had issues resuming from sleep. Lenovo sent me a replacement, had same issues, I sent both back. No issues with the return process, very easy and free because they were defective. Now, I ordered a 2016 X1 Yoga because I want to be awesome and show off my touch screen 360degree swivel to cute girls in my class. The QHD display is amazing, looks just like a macbook pro retina display. I close the lid or put the laptop to sleep mode, open the lid, it turns on with blank screen and beeps 4 beeps three times (Everytime I sleep it). I have to manually hold power button to restart laptop. Nice! Also, sometimes the display driver crashes and gives a prompt telling me that it crashed. Another thing is that sometimes when I put it in tablet mode and back to laptop mode, it thinks its still in tablet mode. Other than these issues I've noticed within one day of using it.. no idea what else is yet to come lol... the laptop is so so so awesome, for reals. That said, should I send it into Lenovo Depot for repair service or get a replacement? I've read bad reviews on the depot service on this forum. At the same time, I don't want Lenovo to send me another defective laptop as was my experience with my X1 (non-yoga).  What should I do?

... Read more

A:X1 Yoga 2016 Depot repair service or request repla...

Lenovo has released a BIOS version, v1.10, that resolves failures to resume from sleep mode in X1 Yoga and X1 Carbon 2016 (Machine types: 20FB, 20FC).
Version 1.10
[Problem fixes]
- Fixed an issue where the computer might not resume normal operation from sleep
state due to the inconsistent BIOS setting of security chip.
It can be downloaded here:
Thank you,

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Answer Match 41.16%

Hello All, I have an issue with my YOGA 700 laptop when logged in multiple accounts simultaneously. Whenever an account is left logged on and the user is switched as opposed to logging off, the cpu usage ramps up very high with several RUNDLL32 processes being the culprit. I have checked the RUNDLL32 processes with Process Explorer and the command line are as follows:C:\Windows\system32\rundll32.exe C:\ProgramData\LenovoTransition\Server\x64\EnableAutoRotation.dll,RunCustomMonitor The directory is as follows: C:\ProgramData\LenovoTransition\Server\x64\ The only solution I have found is restarting the laptop. The problems comes back when again more than one user is logged in. Also, the rundll32 processes only run high cpu on one account at a time and there doesn't seem to be a preference for a specific account, all of them are plagued one at a time with the problem. Disabling the Yoga Mode Control service is a fix but that breaks the mode control which is essential in this laptop. I have tried installing all the available software on the Software page foor the YOGA 700. The rundll32 processes drain the battery very fast and I can't always log off other users when they have apps open!  I have posted a screenshot of process explorer showing 2 rundll32.exe processes using 25% cpu usage each. However, sometimes up to 4 rundll32.exe processes open up and they use combined 100% cpu usage, which makes the laptop run very hot and slow. In t... Read more

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Answer Match 40.74%

Hey guys, I'm a PreMed student who's life revolves around his laptop. I'm always on social media, watching some show, listening to music, doing an essay, taking notes, updating some website, or emailing some person on campus. Of course, my old laptop broke. It was a Dell Inspiron. Now, I have a campus job and have been saving money(so money is not factor necessarily). After researching my options, I've narrowed my choices down to the three previously listed laptops. I just want to know which do you guys suggest and why?

A:Surface Book vs Lenovo Yoga 900 vs ThinkPad X1 Yoga

By looking at your requirement, you prefer on-the-go PC that lets you do all that on a decent budget, SP4 is better than SB(if you want lightweight device and decent battery life), Lenovo's are pretty good too. X1 w/o OLED seems to be a better buy in terms of ultraportability and battery life. You could wait for others to chime in.

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Answer Match 40.32%


I've been unable to access my custom build computer since around 5:00 yesterday. I chose to restart my computer at around that time just because it was slowing up a little and I usually do that to help, I had not installed any updates or new programs since 2 days ago when there had been a few windows updates.

Upon returning to my computer I noticed that it had been unable to startup and had gone straight into system repair with it being 'unable to repair this computer automatically.' I rebooted several times and noticed that it was not a visible BSOD but as soon as the 'starting windows' icon began to appear it went straight into startup repair. I tried to boot into safe mode, tried to load previous good configuration and all of the other advanced recovery options (including system restore/image and many command prompts).

This is what it shows after being unable to repair automatically:

Problem signature name:Startup repair offline
Problem signature 1: 6.1.7600.16385
Problem signature 2: 6.1.7600.16385
Problem signature 3: unknown
Problem signature 4: 21200552
Problem signature 5: Autofailover
Problem signature 6: 11
Problem signature 7: Corrupt file
(then my O.S. version)
Locale ID: 1033

This diagnostic occurs every single time I run the startup repair. Also, command prompts I have tried using the WindowsRE command prompt and the one found on the 'repair your PC' option on the windows 7 installation disk are:

-All bootrec.exe ( /fixmbr /rebu... Read more

A:Startup repair loop - Can't repair with system restore/repair/commands

Have you tried copying over the backed up reg hives from the regback folder? Follow steps 8 onwards in this tut.

Startup Repair Infinite Loop Recovery

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Answer Match 39.9%

Hi allTo get the best internal speaker sound out of your ThinkPad Yoga 14 or Yoga 460, you could refer to the P40 Sound Enhancement Thread, as they share the same set of sound card and speakers.
PeterThinkPad X40 | ThinkPad W520 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 
Give kudos to reward people for their assistance | Mark thread solved if the solution works | I am an active volunteer, not an Lenovo employee
List of Sound Enhancement Thread
T520 | W520 ; Dolby ; IdeaPad Slate Tablet ; Yoga 3 Pro ; X100e ; Vibe Shot ; Yoga 900 ; P50 ; P40 Yoga | Yoga 14 | Yoga 460

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Answer Match 39.9%

I have two staff members with different Yoga models, but with the same pen issue. Say, for instance, OneNote is open. The pen doesn't draw or write, but it can select and still be recognized. When I try using an old stylus from an HP Elitebook, it works TOTALLY fine - even the button on the pen functions properly. This suddenly started after months of the Lenovo pens working fine. I thought maybe it was a driver issue, but it can't be as the HP pen works.... I'm thinking it's the pen itself just getting worn down? It looks okay though but may be just a little loose... Any help / direction would be greatly appreciated!

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Answer Match 39.9%

After a clean install of Win 10 Home, I tried to reinstall the Yoga Mode Control driver from here: The install ends without error, but does not confirm success either. The app does not appear to install.  This same thing happens with Lenovo Utility.

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Answer Match 39.9%

Two of my Yoga S1's rubber feet have been missing...
Do you know the reference of these ? So i can order them on the IBM shop.
Thanks !
Mod's Edit:  Edited Subject line and merged two similar threads.

Go to Solution.

A:Yoga S1 - Yoga 2 - Rubber feet replacement

Hi, Did you get hold of new rubber feet? I am having the same problem with my Yoga 2  

9 more replies
Answer Match 39.48%


My pc is :C440 Touch All-in-One (Lenovo)

Operating system : Windows 10

I can't run my PC, every time i try to run it shows me blue screen wrote on it

" Automatic repair couldn't repair your PC

Press " Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.

Log file :\System32\Logfiles\Srt\SrtTrail.txt "

I tried to use the most options but none of them worked such as System restore, every time i click on it, it says : System restore could not find the offline boot volume. Please ensure it is currently accessible.

By the way before one day since this problem happened i created system restore point

My pc is Lenovo while running it i clicked F2 and it opened for me Onekey Recovery its Lenovo Tool, it has option called initial backup but i dont know if it backup from the system restore point i've created or what exactly.
Please help i need to solve it ASAP, i have many important university files on my PC and i don't need to lose them

NOTICE : I tried all the options in the repair screen such as " Reset this PC" , "Startup repair" ... and more, all of them give me message when i click on them please if u want know what message i get, let me know what option and ill write it because too many erorrs

and i got a dvd contain install of windows 10 ( ISO file ) and able to run it on my pc

A:Automatic repair couldnt repair your PC (Repair screen win10)

You might be better off doing a clean install. You won't need to enter the key as its already been associated with your computer.

Backup any files you want to keep first.

I am not certain but it may take the install files from the recovery partition (perhaps someone can confirm this), I know this worked with a recent HP job I did.

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Answer Match 38.64%

Hi everyone, Can anyone confirm if the same screen is used on the Yoga 3, 300 and 700 11" Versions? I need a spare to replace a broken screen, and looking at second hand models of the above models. Thank you in advance!

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Answer Match 38.64%

The MTM 59418309 is for a Yoga 2 Pro.  In support, it and my serial number are showing Yoga 2 13. The drivers for the Yoga 2 13 (like BIOS) are returned...  Is this a problem?  Should I be using the Yoga 2 Pro BIOS or the Yoga 2 13 BIOS which is coming up. The sticker on the bottom says Yoga 2 Pro.Model 20266MTM 59418309 

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Answer Match 38.64%

I've had a Yoga 2 Pro for two and a half years. I recently overheated it. I replaced it with a Yoga 900. After six days the screen cracked (working with Best Buy now to get an exchange but hopes are slim...). In the likely event that BB does not cooperate, is it possible to take the screen out of my Yoga 2 Pro and use it to replace the screen in the Yoga 900? Thanks for any insights.

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Answer Match 38.64%

So three weeks ago, I was working on my Yoga 3 14" and popped to get a drink, I came back and the screen was blank, I assumed it had gone to sleep, so hit a key to wake it up. Nothing! The laptop was plugged in, so I know it hadn't run out of charge.After sheer panic, I contacted Lenovo, who told me that my warranty was out by a month, and that I could send it to them to diagnose, and they would tell me how much to fix, then it was up to me if they did or not.One I wouldn't be happy about not having my laptop for a couple of weeks minimum, but also it had all my private information on.I turned to good old google, and stumbled across this forum, and somebody with the same problem.Their solution was to unscrew the back case of the laptop (as mentioned above, my warranty was already out), remove the battery cable, hold down the power button for 30 seconds and reconnect the battery cable.I did this, and low and behold it worked. Fantastic!Only for it to happen twice more that week, and approx twice a week since. Then yesterday my brother contacts me saying his laptop has died, just won't turn on. His is the Yoga 2 Pro, I told him to bring it to mine, and I would try what I had to do to mine, to his, low and behold, the same solution worked. Seeing as I wasn't the first person to have this issue, and I'm guessing others have used the solution but not commented, this is obviously a fault with the Yoga range. I'm hoping that Lenovo can address this issue, as I fe... Read more

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Answer Match 38.64%
Answer Match 38.64%

Hello, we got 2x Try-and-Buy Lenovo Yoga Tablet Laptops (an X1 Yoga and a Yoga 260) to evaluate their suitability for our company, since we intend to upgrade several of our employees laptops. However, ever since we got the devices we noticed on both of them frequent issues with the display and waking from sleep. Very often the laptops won't wake up properly with the screen staying black. In those cases the display-backlight seems to turn on, and I assume the system is running somehow in the background. Putting the computer to sleep again (e.g. by closing the lid) makes the computer wake up properly on the second attempt. Different error in the same category is when a video is running and the laptop is connected to AC - plugging out the AC cord made the screen go black while the media content's sound kept playing. All drivers were updated to the newest version via Lenovo System Update 5.07.0029. Any ideas? I also tried to open a support ticket, but Lenovo wanted to send and install a new display (!). Apparently, that seems like a driver/software issue?! Best regards

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Answer Match 38.64%

 What are the differences, if any? Also, is there a Lenovo application that detects the installed drivers and prompts me to download newer versions if available? I can't seem to find anything similar to the Lenovo Updater that I had on my Y-50. Thanks

A:Difference between Yoga 900-13ISK and Yoga 900-13I...

Good day.
The major differences I see, looking at: are: the SK2 has Intel Iris HD 540 graphics, slightly different CPUs and PCIe SSDs.
Regarding driver updates, there's a feature in Lenovo Companion that assists with that.
Hope this helps clarify.

1 more replies
Answer Match 38.22%

Finally got my gaming rig built and in perfect working order. Took me a while figure out how to put my two HDD into raid 0. One of the tech support guys at EVGA helped me out and said that HDDs have a hard time going into raid array if they have never been used, which was the case. I just installed some stuff on my two HDDs and reformatted the partition and BOOM it stopped giving me errors, LOL. Anywho here is the finished build:

Cooler Master Cosmos 1000 Silent Gaming Tower
EVGA 750i FTW Motherboard
Intel E8400 Wolfdale Processor
Xigmatek HDT-D1284 120mm Rifle CPU Cooler
MX-2 Thermal Compound
2x2GB OCZ DDR2 1066 5-5-5 18
2xEVGA 8800GTS in SLI
3xSeagate 7200.11 (2 in Raid 0, 1 backup)
Corsair 750TX Power Supply
Samsung DVD-RW w/ Lightscribe SATA
4 Scythe KAZE 120mm case fans (1 intake, 3 exhaust)
1 Stock Exaust Fan on HDDs

When I looked at the Case for the first time I couldn't believe how big it was, plenty of room to work in. The Scythe fans sound like a tornado when I first turn on the computer but it gets quite once the bios and PSU start regulating them and you can't notice it when playing games or listening to music. I bought a generic filter for the intake fan and realized that it wasn't needed because the case already comes with filters that you just slide off and wash.

This was my first build ever and I must say I'm quite pleased with the results. The bios defaulted the memory at 800mhz 1.9v so I bump... Read more

A:First Gaming Rig Completed

Cool. Looks like a good build.

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Answer Match 38.22%

Model HP 15 notebook PCProduct no. J8B82PA#ACJRam 4gbHard disk 1tb HDDProcessor Intel core i3 1.70 GHzWin does 8.1 64 bit

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Answer Match 38.22%


Having successfully performed a 3 hour chkdsk by means of a downloaded microsoft program which did this automatically, the screen is left hanging and there is no option available to exit from it. I tried switching off and then on again but this just puts me back to the start of the chdsk routine which then completes again. So I'm stuck in a loop from which I can't escape !! What do you recommend ?

A:After chkdsk has completed

Hello ,

here is a shot in the dark

turn your system on & then back off

then un plug your system

them push your power button as if you wanted to start it and hold it for a count of 10

this will clear the compleat system of power and maybe reset way your system starts / you may want to reset the bios also by crossing the bios jumpers or just pulling the litheum battery from your mother board for at least 3 minutes

then try your system

you may be looking at wipeing the driver & reinstalling

have you tried to get into the recovery console useing the Windows XP cd ?

3 more replies
Answer Match 38.22%

I accidentally infected my computer with security toolbar 7.1. I have done the 5 steps and i did not get a log from that first scan but here is the log it gave me on the last one.

Deckard's System Scanner v20071014.68
Run by Alan Hickman on 2007-10-21 13:33:39
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
98: 2007-10-21 18:33:54 UTC - RP572 - Deckard's System Scanner Restore Point
97: 2007-10-21 10:02:26 UTC - RP571 - Software Distribution Service 3.0
96: 2007-10-21 09:56:58 UTC - RP570 - Installed Windows Defender
95: 2007-10-21 09:24:44 UTC - RP569 - Restore Operation
94: 2007-10-20 09:03:00 UTC - RP568 - System Checkpoint

-- First Restore Point --
1: 2007-08-01 05:41:11 UTC - RP475 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 504 MiB (512 MiB recommended).

-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2007-10-21 13:35:50
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\services.ex... Read more

A:Completed five is the log.


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Answer Match 38.22%

Desktop machine.
Windows Vista Home Prem. 32b.

The computer shut itself down a few days ago while it was copying for files.
Then, it behaved abnormally after restart.
A back to the factory status recovery was performed, but it did not complete the task.
The last part of the recovery did not run.
The recovery disks, burned right after the purchase of the machine and used before, were used and they ended the same way.
The last part of the recovery did not run.

There are 3 partitions on the HDD.
Partition 0, 20GB. hidden, keeping the recovery OS.
Partition 1. 223GB. partition C.
Partition 2. 220GB. partition D.

If partition C is formatted, can recovery OS be installed on partition C ?


A:Recovery can not be completed.

What's the brand name and model name and model number of that desktop?

What's the part/product number and/or service tag number and/or serial number on it?

Which country do you live in?


3 more replies
Answer Match 38.22%

Keep getting the same error over and over, tried many things (inclduing scf /scannow) but to no avail.

Here is the bit from the log:

1348769 (3424) - winsat\logging.cpp:0815: --- START 2011\10\30 17:15:04 ---
1348769 (3424) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -restart clean -cancelevent 8e00fb41-d1d6-4e88-8347-83b99be94b73
1348769 (3424) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured
1348784 (3424) - winsat\main.cpp:4474: > IsFormal=TRUE IsMoobe=FALSE.
1348815 (3424) - winsat\main.cpp:4585: Watch dog system enabled
1348815 (3424) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds
1348878 (3424) - winsat\main.cpp:2505: > DWM not running.
1348878 (3424) - winsat\main.cpp:2470: > EMD service will be restored on exit.
1348893 (3424) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
1348893 (3424) - winsat\main.cpp:2793: > power policy saved.
1348909 (3424) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
1348909 (3424) - winsat\main.cpp:2814: > power policy set to maximum.
1349736 (3424) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance
1349736 (3424) - winsat\main.cpp:0948: > IsOfficial=TRUE IsFormal=TRUE IsMoobe=FALSE RanOverTs=FALSE RanOnbatteries=FALSE
1349736 (3424) - winsat\main.cpp:1775: ... Read more

A:WEI test cannot be completed

What language is your OS currently using, and what was originally installed on it? Is one of the two English?

4 more replies
Answer Match 38.22%

Here is my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:05:14 PM, on 1/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F3 - REG:win.ini: load=C:\WINDOWS\system32\vtutq.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run... Read more

A:Completed 2/5 steps - please look over this and tell me what to do


I needed you to go all the way through the steps. We prefer a more comprehensive set of logs to assist in detecting any malware that may be present. As noted in the final step (Step 5) of our sticky topic (Updated!) IMPORTANT - Read This Before Posting A Log, download Deckard's System Scanner (DSS) to your Desktop.

What DSS will do:create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review.
DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer"... Read more

19 more replies
Answer Match 38.22%

Logfile of HijackThis v1.99.0
Scan saved at 16:26:28, on 08/01/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Trend Micro\PC-cillin 2002\Tmntsrv.exe
C:\Program Files\Trend Micro\PC-cillin 2002\PCCPFW.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe
C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe
C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\CalCheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\David.DAVID-91YJAB3H3\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Micros... Read more

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Answer Match 38.22%

Deckard's System Scanner v20070804.61
Run by HP_Owner on 2007-08-05 at 16:46:07
Computer is in Normal Mode.

Total Physical Memory: 504 MiB (512 MiB recommended).

-- HijackThis (run as HP_Owner.exe) --------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:37:16 PM, on 8/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\AOL\1128887343\ee\AOLSoftware.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Softw... Read more

A:Completed the 5 Steps

Please stay with this thread, and only post here for this problem. Do not start a new thread, otherwise it is too confusing...

Use Post Reply - left bottom corner. Thanks!!

Next, download ComboFix.exe

Save it to the Desktop

Double-click combofix.exe to run the program
Follow the prompts.
(Don't click on the window while the program is running, it may cause your system to stall.)

When finished, a log, ComboFix.txt, is produced.

Please post the ComboFix.txt, and a new HijackThis log in your reply.[/QUOTE]

19 more replies
Answer Match 38.22%

Hi everyone!

Ive just completed my upgrade from an MSI 745 Ulta mobo and ATI Radeon 7000 series 64meg AGP x4 graphics card to an Abit NF7-S mobo and ATI Radeon 9550 AGP x8 256meg graphics card and I gotta say, boy what a difference.

Now I have to save up my pennies to get myself a better processor, I have an AMD Athlon XP Pro 2000 and was wondering what i should replace it with?

There's a fair ammount of choice out there so i was wondering if anyone has any recomendations?

A:Just completed an upgrade

Nice speed jump!
Upgrading always starts with budjet. If you are going to keep your Mb , then simply buy the best (fastest) CPU you can afford at the time.If you are saving pennies you will probably be able to get the quickest cpu your mb can handle.

5 more replies
Answer Match 38.22%

Good evening..i have just completed the combofix scan on my Openlabs Neko TSE. Which is my music workstation with a built in computer. Please can you review my log for further advice.? I really appreciate you for this. This workstation is the key to all my productions. I have been freaking out all night. Aloha!

A:completed combofix run

Hello,That request about NOT posting CF logs is primarily to keep people from running the program unsupervised.Please read this topic: which explains that reasoning further.Please follow the instructions in ==>This Guide<== starting at step 6.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic.If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.Orange Blossom

1 more replies
Answer Match 38.22%

Avast seems to find a new malware every 20 min. I could not complete a panda activescan because the update would stall and hang at 19 %

Deckard's System Scanner v20071014.68
Run by Owner on 2008-05-30 21:04:04
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
102: 2008-05-31 01:04:12 UTC - RP583 - Deckard's System Scanner Restore Point
101: 2008-05-30 21:19:31 UTC - RP582 - Restore Operation
100: 2008-05-30 21:12:31 UTC - RP581 - Restore Operation
99: 2008-05-30 21:09:59 UTC - RP580 - Restore Operation
98: 2008-05-30 21:07:03 UTC - RP579 - Restore Operation

-- First Restore Point --
1: 2008-03-02 21:51:33 UTC - RP482 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-05-30 2111
Platform: Windows XP Service Pack 3 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Awar... Read more

A:I have completed the 5 steps!

Hi and welcome to TSF.

My name is Iain and I will be helping you clean your system.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.
Download SDFix and save it to your desktop.
Do not do anything with this yet!

Reboot your system in Safe Mode.Restart the computer. The computer begins processing a set of instructions known as BIOS.
After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (dependent on your system this may be F5 or another key)
Instead of Windows loading as normal, a menu should appear
Use the arrow key to highlight Safe Mode and press Enter.

SDBot FixRight click the folder and choose Extract All,
Open the extracted folder and double click RunThis.bat to start the ... Read more

7 more replies
Answer Match 38.22%

I have a couple of Word 7 files which can't be moved, deleted or renamed. Any attempt results in a message: This action cannot be completed as it is in use by another program. It is not in use by any program I am aware of. When I open the file, it says (Read Only) in the title bar but the properties dialogue boxes are not checked as read only. Of course, I can't save any changes to the file unless I go to 'save as' but that still leaves me with an undeletable/uneditable file. I am using Vista Ultimate. Any help would be greatly appreciated.

A:This action cannot be completed...

Unless you're particularly interested in the mechanics of why this might be happening, I'd suggest booting to safe mode (press the F8 key early during Windows startup) and moving or deleting the files from there. You probably won't have trouble deleting the files that way.

37 more replies
Answer Match 38.22%

I did not get any replies so will try this again with updated info. Downloaded Microsoft Pocket PC 2002 October 2002 Update(EUU3) to computer but when tried to sync it to handheld got message: "Synchronization Cannot be Completed Successfully" and have not been able to sync since then. Same message and then disconnects. Have reinstalled Activesync twice..even going to older version. Have done disc cleanup and defrag. Have deleted recent programs including the EUU3. Also soft resert on handheld although problem developed in computer before could sync to there. There is no problem in connection of handheld with computer..just will not sync. Any help much appreciated as cannot download or sync any material to handheld(iPAQ3835) at all.
Thanks!!! John

A:Synchronization Cannot be Completed..

6 more replies
Answer Match 38.22%

hey im having problems with installing windows xp SP3 i boot to cd do the whole installation thing for step 1 and then it restarts and then im waiting for the continuation of the installation but it doesnt happen it boots to cd again without me pushing anything

please help!!!!!!!!!!!!!

A:Installation not completed

6 more replies
Answer Match 37.8%

Thanks a lot to everybody who paid attention to my problems with windows 7 installation.

Finally I went to my university and took from their a windows 7 pro dvd and everything worked perfect. I also managed to install the windows over both windows XP and 7 thanks to your advices and tutorials.
Thanks a lot once again from the not so hot now Greece

A:Installation completed with success!!!!

You're welcome! Thanks for posting back. It means a lot to those that have worked hard to help others when they come back with thanks.

2 more replies
Answer Match 37.8%

Dear Broni and All,

I have completed all steps, and ran the security programmes recommended in this thread:

However, I am still getting pop-ups and adware related problems, which means that the underlying problem has not been resolved.
These are the programmes that I have run (today, 18/05/2015):
-AdwCleaner (it removed NickelBlock, AllCheeiaPPPriCe, DowwnSaave, SaVieNeewaApupoz)
-Junkware Remover
-Farbar Recovery Tool
-Farbar Security Scanner
-Security Check
-Tempfile Cleaner

I am currently running Sophos.
My laptop runs Windows 8.1, and Combofix does not support it.
The antivirus that I have is Kaspersky (I previously had Microsoft Security Essential), and Windows Defender. The malware was not detected by a Kaspersky and Spybot full scan a few days ago. However, on the 26th of April, I manually uninstalled some adware, and then ran full scans, which showed nothing.

As you can imagine, I don't think I have many options left, and formatting my laptop is a dreadful prospect. I was wondering if you could give me some advice.
I have kept all logs of the security programmes that I've run.

Thank you in advance, and looking forward to hearing from you.

A:Completed all instructions, but still getting adware pop-ups

Welcome aboard

Never follow steps from other topics. Every computer is unique.

Please, complete all steps listed here:
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


57 more replies
Answer Match 37.8%


Had the "Security Center" come up on this rid of it using the tutorials on this site, along with trying all the other suggestions for removing rootkits that may be causing the redirects. Some solutions seem to run their course, others don't. Still having issues: browser redirects, browsers stop working, MBAM errors, Start menu blank, "waiting for background programs to end" on shutdown.

So, not sure where to go from here. Help please.

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_30
Run by Chance at 6:41:48 on 2012-01-23
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3895.2379 [GMT -7:00]
AV: Microsoft Security Essentials *Disabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Disabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\wind... Read more

A:Completed all self-help tutorials, still have rootkit

Hello and Welcome to the forums!My name is Gringo and I'll be glad to help you with your computer problems.Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 31. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the runn... Read more

22 more replies
Answer Match 37.8%

Looking for some help resolving this issue. Computer was acting strange. Scanned with Norton 360 and Malwarebytes and found nothing. Ran TDSSkiller, found and removed a rootkit. Now, when I try to  run Combofix, it stops at Stage 48. The hard drive light is solid, so I figured it would eventually complete, but it does not.
Can you help?

A:stuck on 'Completed Stage_48'

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

19 more replies
Answer Match 37.8%

hi guys,

every single time I try to rename a folder the boring message "The action can't be completed because the folder or the file is in use" appears even if apparently neither the folder or a file in it is in use.

What I have to do is: Task Manager > Explorer.exe > End Process > File > New Task > Explorer.exe and I am able to rename the folder.

It is a really boring process and I find this process really stupid. The folders I am trying to rename are full of pictures, I think it is something related to the Thumbs files.

Anybody of you have the same issue? Any possible solution?


A:PLEASE HELP - The action can't be completed because the folder....

OpenedFilesView - View opened/locked files in your system (sharing violation issues)
Download somewhere at bottom of page.
What file is opened by explorer.exe in that folder?

9 more replies
Answer Match 37.8%

Hi, I just built a new computer, and it's running XP Pro 64-bit. It ran fine for the first week, but now I'm getting a problem everytime I open "My Computer". Instead of showing my drives, it does the search animation. After a minute or two, it will either find all the drives, or it will say something like "This operation could not be completed because (something) is being used by another program." and gives me two options: "Retry", or "Switch To". When I click "Switch To" it opens my "Start" menu.

A (possibly) related problem is when I open IE, I get shown a set-up menu, but when I click "Save Changes" the webpage hangs. I can bypass this and use the internet fine though. Also, my computer randomly hangs sometimes when playing games.

I'm pretty disappointed with all these errors on what was supposed to be my fresh computer... Any help is appreciated.

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Answer Match 37.8%

I am using SQL Server 7.0.
I have databases DB1 (only current values) and DB2 (both current and old - keeps history). When I update (or insert), on DB1, a copy of the row I am working on has to be sent to DB2 using a trigger. What gets completed first? The update process on DB1 or the action started by the trigger? I am asking this because of what I found at this site:

You can use the FOR clause to specify when a trigger is executed:
The trigger executes after the statement that triggered it completes. If the statement fails with an error, such as a constraint violation or syntax error, the trigger is not executed. AFTER triggers cannot be specified for views, they can only be specified for tables. You can specify multiple AFTER triggers for each triggering action (INSERT, UPDATE, or DELETE). If you have multiple AFTER triggers for a table, you can use sp_settriggerorder to define which AFTER trigger fires first and which fires last. All other AFTER triggers besides the first and last fire in an undefined order which you cannot control.

AFTER is the default in SQL Server 2000. You could not specify AFTER or INSTEAD OF in SQL Server version 7.0 or earlier, all triggers in those versions operated as AFTER triggers.


This statement sounds confusing?

A:Which is completed 1st? a transaction or a trigger?

Enforcing Business Rules with Triggers
Microsoft® SQL Server™ 2000 provides two primary mechanisms for enforcing business rules and data integrity: constraints and triggers. A trigger is a special type of stored procedure that automatically takes effect when the data in a specified table is modified. A trigger is invoked in response to an INSERT, UPDATE, or DELETE statement. A trigger can query other tables and can include complex Transact-SQL statements. The trigger and the statement that fires it are treated as a single transaction, which can be rolled back from within the trigger. If a severe error is detected (for example, insufficient disk space), the entire transaction automatically rolls back.
This means that the trigger completes before the transaction, you can rollback a transaction within a trigger as mentioned above so in your case the action started by the trigger completes before the update action.

2 more replies
Answer Match 37.8%

Hello and thank you for any help you may be able to give. I've gone through the five required steps before posting my logs for help.

I've run Spybot, Adaware and SuperAntiSpyware and can't seem to clear up whatever the issue is.

Following are the required log files (as well as the "extra" text file attached):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:06:02 PM, on 1/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program File... Read more

A:HijackThis Log - completed 5 steps



19 more replies
Answer Match 37.8%

Deckard's System Scanner v20070905.67
Run by Tom Roach on 2007-10-01 10:32:34
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
104: 2007-10-01 14:32:38 UTC - RP355 - Deckard's System Scanner Restore Point
103: 2007-10-01 14:17:25 UTC - RP354 - Installed WinZip 11.1
102: 2007-09-30 07:00:16 UTC - RP353 - Software Distribution Service 3.0
101: 2007-09-29 17:11:48 UTC - RP352 - Removed Adobe? Photoshop? Album Starter Edition 3.2
100: 2007-09-29 16:55:46 UTC - RP351 - Installed Windows Internet Explorer 7.

-- First Restore Point --
1: 2007-09-24 19:33:06 UTC - RP252 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

-- HijackThis (run as Tom Roach.exe) -------------------------------------------

Unable to find log (file not found); running clone.
-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of HijackThis v1.99.1
Scan saved at 2007-10-01 10:39:35
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16512)

Running processes:
C:\WINDOWS\syst... Read more

A:WinAntiVirusPro - 5 steps completed

1. Download & Save this file to Desktop ->

2. Double click on combofix.exe & follow the prompts.

3. When finished, it shall produce a log for you. Post that & a fresh Hijackthis log in your next reply

Do not mouseclick combofix's window whilst it's running. That may cause it to stall

13 more replies
Answer Match 37.8%

After the automatic update this morning my desktop shows normal - BUT NO MOUSE. A warning pops out in the lower right corner that says something about the update did not complete - Click for details, But I can't click on anything!!!

A:W10 Update not completed - No Mouse

Can you use the cursor arrows to navigate there?

2 more replies
Answer Match 37.8%

I just started using Microsoft 2010 and in the Outlook tasks I have created recurring tasks. In the old XP version when I completed a recurring task, the completed task would move to the top of the list. Now, it just puts it below the original task. Is there a way to automatically move completed tasks to the top of the page?

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Answer Match 37.8%

I got my P50 a few weeks ago and yesterday its LCD went half black. OK, this happens.I turned it into authorized premium repair center and they got LCD replaced (as my P50 is under warranty). No big deal.However, they could not re-calibrate the new LCD screen because I do not run Windows on my P50 (running Kubuntu).It would not be a big deal either (the Panel Replacement Utility they have does not run on Linux, but I can live without that), however there is one worrying thing: by my request, they printed Lenove repair instructions for me where it is stated, that "Failing to run the Panel Replacement Utility program will require another LCD panel replacement". Please note "will require". My interpretation of this statement is that LCD will fail again unless I run this Panel Replacement Utility which requires Windows (not Linux version exists). Repair guys could not comment on that in either direction.REALLY????So, despite the fact that nor P50 user guide nor warranty description limit me from using non-Windows OS, the P50 cannot be repaired to be used in full capacity unless I use Windows.Do I miss anything? Is this an official position of Lenovo on non-Windows OS use on ThinkPad P50?

More replies
Answer Match 37.8%

I apologize if this forum is meant for tech people as I'm a novice computer user, but I really need help.  I have Windows 7 x64 and I used RoboCopy for the first time, and have messed up royally.  I was trying to copy folders and files from my
computer to an external hard drive.  My external hard drive had important files and folders on it already, and I thought that copying more data using RoboCopy would just add to it, but it deleted everything that was on the external hard drive when it
copied the additional data.  
Can I undo what just happened?  Is there any way to revert?  Or maybe there's some way to recover that deleted data?
I used:  Robocopy C:\Users\Name\Documents F:/MIR /dcopy:T
I would be really grateful to be helped.  Thanks in advance.

More replies
Answer Match 37.8%

G'day, I'm running Windows 7 Home premium on a Dell Inspiron laptop.

When I am trying to organise my music files and folders in my music Library I randomly get this error:

The action can't be completed because the folder or a file in it is open in another program.

But there can be nothing else open, no media player, (neither WMP or Media Monkey which I usually use), or any other window open at all. This is intermittent. Sometimes it works sometimes it doesn't.

For example; I just discovered that I have a Chris De Burgh folder with a couple albums in it and another folder titled Chris De Burgh - Greatest Hits. I decided to move the latter into the former and rename the latter to simply Greatest Hits. At first it wouldn't copy into the Chris de Burgh folder at all and the dreaded error came up. I clicked on another folder, went back and tried again and it worked. After putting the CDB-GH folder into the CDB one I tried to rename it, (without opening it). The action can't be completed blah blah blah. Retry doesn't work. This time I had to close windows explorer and open it again and browse to the folder and rename it.

Sometimes it works first go, sometimes you have to click elsewhere then come back to it, sometimes you have to close explorer, sometimes it simply refuses until I restart the pooter. I've tried deleting everything in the temp folder, (%temp%) but there are files in here which won't delete either coming up with the same message. I guarantee that the f... Read more

More replies
Answer Match 37.8%

Hi, I have already run Ad-aware using the required settings multiple times and removed everything I can on my own. Ad-aware could not remove iboboi.dll and I believe that is the root of my problem. But on startup that file is gone.

Here is my hijack this log, with the analyzer. Thank you in advance for the help!

Log was analyzed using HijackThis Analyzer - Updated on 1/7/05
Get updates at

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVir... Read more

A:Urllogic Pop-ups, completed all prereqs

Let's see if these logs will show us anything:

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Do not run it yet.

Before doing anything, MAKE SURE that you can keep your computer on (at least until we get it fixed). This infection requires us to detect and remove it without rebooting or restarting your computer (unless the instructions say so). If you can't keep your computer on today, then I suggest that you don't get the logs yet until you are ready. With that said (when ready):

Open up HijackThis and go to Config->Misc Tools and check the first two boxes there. Now click on the Generate StartupList log button. Post that log in your next post.

Right click on this link and choose Save As...Save it to your Desktop. Make sure you have disabled any programs that may block/disable scripts (ex: Ad-Watch, TeaTimer, Norton, etc.). Double click on Silent Runners to run it. This will take a few minutes. It will create a file called Startup Programs followed by your computer name and current date. Open up that file and post all the contents here in your next post.

Download Find-qoologic. Unzip the files to your Desktop. Open the qoologic folder and run the qoologic.bat file. Wait a few minutes for it to finish. When the dos window disappears, go to your C: drive and open up the log.txt file. Copy and p... Read more

7 more replies
Answer Match 37.8%

I'll give some background.

I have a tri-boot setup. Windows 8 one ssd, windows 7 pro on a second ssd and ubuntu 13.04 on a partition on a 2 gig raid 1. The boot partition is on the windows 7 ssd. All drives are on the same Intel controller. Prior to the 8.1 attempt it worked. I'd boot the w7 ssd and a black win7 style boot screen would appear with the 3 OS choices. I'd been using win 8 as primary since it's release with no real issues.

I updated through the store early today and the process had a hitch after the first reboot but I rebooted and it completed the install. Windows 8.1 started and walked me though an initial setup. Once in, all looked pretty much unchanged. The only issued was it asked me to reinstall some XLan software.

I rebooted to check my other OS's and the problems began. I boot up, it loaded the blue win8 boot screen with all 3 OS present when I attempted to boot ubuntu it went to a black screen with no possible input. Hard rebooting brought up the grub bootloader (not win8 bootscreen) and I was able to enter ubuntu. Same thing happened with win 7 pro. I soft rebooted and the win 8 bootscreen appeared. Choosing win 7 took me to a hung black screen - hard reboot directly started up win 7. Restarting to win 8 bootscreen again and choosing win8.1 took me to another black screen - Hard reboot from there started up a win 8 repair process.

This is always the case with each of the 3 OS's. I have found that I can get into win8 if I enter through safe mode ... Read more

A:8.1 update completed but problematic

I have the exact same problem. I even had the XLan error you described. Once I restarted the computer, it always go to a black screen. I do not have multiple OS's to boot into, but the black screen always comes up after the little blue windows 8 loading screen.

If you get your issue solved, please report back.


When I tried your suggestion of enabling Debugging, it loaded up. However, 1-2 minutes later it would freeze and I would have to push the reset button on the machine. In Safe Mode, I didn't have any of the freezing, but when I tried to uninstall Norton Internet Security, it would freeze. After a restart, I downloaded the Norton Removal Tool, and removed Norton. At this point, starting Windows 8.1 with Debugging allows me to stay freeze-free. However, trying to start up without Debugging gives me the same black screen.

Another thing to note is that when I have all non-Microsoft services stopped, I still get the black screen upon bootup. I'm not quite sure what Debugging mode does in terms of bootup, but its definitely a workaround for now. I used msconfig.exe to keep debugging turned on for now.

Again, if someone figures out the fix, report back.

2 more replies
Answer Match 37.8%

I've run CHKDSK on a couple of laptops today, and in each case, after hanging for ages around 10-11%, the laptop rebooted while my back was turned. (The process was run at boot and the internet was not connected at the time.)

Is there a way to check if the process completed and what it did?

There is a CBS log with today's date, with entries that correspond time-wise to the CHKDSK activity, but I don't understand them. At the end there are several entries like this:

Can anyone explain what this means please, and if I have a problem?

Coincidentally (or not) There are similar 'Failed to internally open....' entries in the CBS log from when I turned the laptop back on later in the morning.

A:How do I know if CHKDSK completed successfully?

Hi, check this tutorials CHKDSK - Check a Drive for Errors in Windows 8 and Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums to see if they will help you.

Good luck, werty

3 more replies
Answer Match 37.8%

A neighbor brought over his computer since he knows I help folks with infections.  It appears he already ran and removed infections found with SAS Portable and MBAM.  I can include those logs if you like so let me know.
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.25.2
Run by HP_Administrator at 12:32:46 on 2013-08-16
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.958.456 [GMT -4:00]
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
============== Running Processes ================
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalS... Read more

A:Infected PC with some Removal Completed

Attached file ...

3 more replies
Answer Match 37.8%

Hi I just completed my second homebuild, I installed windows 7 pro and have been running it for over two weeks now, (got it pre release from msdna for free, thats right free, gotta love being a student, as many copies of 7, vista, xp and visual studio, and tons of other cool software for nada.)

asus m4a78-e mobo
8gb (4x2gb) ddr3 ram
amd phenom II 945 3.0ghz quad core processor.
xfx hd 4850 1gb gddr3 gpu 256 bit with 512mb onboard already
2 x 500gb hitachi deskstar hdd's
sunbeam acb9 acrylic green led pc case (12 green leds, with 5 80mm green led fans, and custom fan grills.)
19" tft
650tx corsair psu
onboard sound and networking

it works great, so far I haven't seen the cpu go over 8% you through stuff at it it gives you a blank look and shrugs, it took a virus scan, dreamweaver, word and a few web pages (chrome) at 8% for god's sake. Anyway i'm very pleased with it.

BUT it only lists one hdd in the my computer section and that is the drive that i installed windows on, I don't know if the other one is formatted or not, I would say not, the bios recognises both of them, but my computer displays only one, i have not used raid in any form. Whats the solution?

Thanks alot, bob.

A:New build completed, but second hdd not recognised by os?

you shoud try this :
On "My Computer" Icon right click it and click MANAGE, click on DIsk may find your C: drive as Disc 0. Then look if you find drives that is unallocated..if you find it, click on the on it, right click and format the drive and click ok..just wait to make a 100% and you should after that it is healthy and formatted and you should the other drives now..try this tnx

3 more replies
Answer Match 37.8%


had constant pop ups- they have stopped- system very slow..avast found virus in operating system-win32:agent-PSG [drp] and vtutr.dll -

I just know how to computer surf- my son goes to online school- so we really need this computer
log listed below

Deckard's System Scanner v20071014.68
Run by wpccs on 2008-02-03 18:09:34
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

System Restore is disabled; attempting to re-enable...success.

-- Last 1 Restore Point(s) --
1: 2008-02-03 23:09:39 UTC - RP1 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 248 MiB (512 MiB recommended).

-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-02-03 18:13:54
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WI... Read more

A:hijackthis log- completed 5 steps

Hi dorimom, and welcome to TSF.

Sorry for the delay in looking into your log, as we are extremely busy as you may have noticed. If you still require assistance and are not seeking help elsewhere, then please carry out my instructions.

Please subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Add Subscription.


Please download HijackThis. This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded. Click on the "Install" button. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis

Close HiJackThis


Since it has been awhile... Please run Deckard's System Scanner (dss.exe) again, and post the resulting log.


Please include the following in your next reply:

C:\Deckard\System Scanner\main.txt

5 more replies
Answer Match 37.8%

hi there,
plese consider that who's writing (me) is a sw/hw total illiterate..
months ago i downloaded a .exe (then uninstalled) to upload videos on youtube and from that time:
- at every web connection (firefox), the start page is + the last web page visited at previous connection (two windows). i set up new homepage but nothing changes.
- pop ups frequently open (then disabled via settings).
- mouse stops/blocks for a second while using it.
i downloaded combofix and let it run. everything seems worked correctly, but now i don't know how to proceed.
here below the log i got - integral copy&paste - now saved on desktop.
if i understood well, malware etc will be removed once combofix is uninstalled and i still have to uninstall it..
i hope you can help me about how to proceed.
ComboFix 14-05-19.01 - user 19/05/2014 - x86
Microsoft Windows XP Home Edition  5.1.2600.3.1252.39.1040.18.1919.1432 [GMT 2:00]
Eseguito da: c:\documents and settings\user\Desktop\ComboFix.exe
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
(((((((((((((((((((((((((((((((((((((   Altre eliminazioni   )))))))))))))))))))))))))))))))))))))))))))))))))))
c:\documents and settings\All Users\Dati applicazioni\kp_0loor.pad
c:\documents and settings\user\Dati applicazioni\cacaoweb
c:\documents and settings\user\Dati applicazion... Read more

A:ComboFix ran&completed - don't know how to proceed

..if i understood well, malware etc will be removed once combofix is uninstalled and i still have to uninstall it.. ...that is not true...  Hello iggy1427,my name is Jo and I will help you with your computer problems.Please follow these guidelines:Logs can take a while to research, so please be patient.Read and follow the instructions in the sequence they are posted.print or copy & save instructions.back up all your private data / important files on another (external) drive before using our tools.Do not install / uninstall any applications, unless otherwise instructed.Use only that tools you have been instructed to use.Copy and Paste the log files inside your post, unless otherwise instructed.Ask for clarification, if you have any questions. Stay with this topic til you get the all clean post.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.***1. Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.Vista / Windows 7/8 users right-click and select Run As Administrator.A Notepad document should open automatically called checkup.txt; please post the contents of that document.***2. Download OTL to your desktop.Double click on the icon to run it.Vista / Windows 7/8 users right-click and select Run As Administrator.Make sure all other windows are closed and to let it ... Read more

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Answer Match 37.8%

Not sure if this is the correct forum to post this in but..

Have installed Windows 8 64bit on three computers, all similar spec (amd a8 processors and gigabyte f2 motherboards with 8gig ram.)

Windows seems to be ok in every other respect other than I am getting an error in the metro store. When trying to install any app I get the error:

I have searched the internet for this error, and although I can find similar errors, I can see no one else having the error code with the same scrambled type.

We got around the error by signing in to a microsoft account, but then we are unable to create a pin for said account (the cursor just spins).

This happens on all three computers.

Any help greatly appreciated.

A:your purchase couldn't be completed

Have you tried copying & pasting the error code in Google ?

I find that helps.


I Googled & found nothing.

Perhaps this phone number will help.
I've used it & got good help from Microsoft.

Microsoft Product Support Customer Phone Number | Shortest Wait | Best Support |

2 more replies
Answer Match 37.8%

The action can?t be completed because the folder or a file in it is open in another program. I suspect that my anti virus, Norton 360, is stopping me from deleting a specific folder, it happens only in one specific folder.
When I restart my computer, it takes time to the regular background tasks to "wake up", so I can delete it once the computer turns on, but then something stops me from deleting the folder. I am not sure if it is Norton 360, or another problem.
Would it be a Malware?

A:The action can’t be completed because the folder or a f...

not positive what it could be ,anything knowing computers .
to see if its Norton 360. disconnect from intern ,disable Norton360 temporally ,how to do so will be in the settings of Norton , after its disable try deleting file.

just found this in google ,how to disable Norton temporally .

Try right clicking on the 360 icon in your notification area. You should be able to disable protection features for a specified time. Remember that you are unprotected while doing this, so you should disconnect from the Internet while doing this. Remember to reset the protection when you are finished.

6 more replies
Answer Match 37.8%

Recently installed kaspersky pure 2. 0 .Getting error message that backup task has not been completed. I have read that this is a known issue. Is there a solution to correct this problem? Thanks.

A:backup task has not been completed

Welcome to Seven Forumsnancy159. As you say, this is a known issue

5. Main known issues

The maximum size limit for Quarantine and Backup and Restore does not work.
Some application windows do not correspond to Microsoft computer management from keyboard standards.
Groups of windows cannot be closed through Windows 7 taskbar.
Application window cannot be closed through Windows 7 taskbar preview.
"A backup task has not been completed" status is displayed in the general protection status and in the Backup and Restore section when backup tasks are performed.
Protection parameters cannot be reverted to default values.
AVZ reports cannot be created under 64-bit operating systems.
In some cases, characters cannot be entered using the Virtual Keyboard in entry fields of web browsers or applications.
When in Safe Run mode, Microsoft Outlook Express (Windows Mail) email client may fail to display some email messages received from the standard Microsoft Windows environment.

Kaspersky PURE 2.0: commercial release (build

Have you tried creating a backup task?

How to create a backup task in Kaspersky PURE 2.0?

A Guy

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Answer Match 37.8%

I've ran Combofix, but need someone to look at my log file. I'm still having boxes pop up like my symantic anti-virus can't work because it is on a network resource that is unavailable. The log file is below. I would really appreciate any help I could get.Thanks,DonComboFix 10-12-09.04 - Todd 12/10/2010 16:39:31.1.1 - x86Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.70 [GMT -6:00]Running from: c:\documents and settings\Todd.PHILCON\Desktop\ComboFix.exeAV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}.((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))).c:\documents and settings\All Users\Application Data\FuhYQAtN.exec:\documents and settings\Don\Local Settings\Application Data\{127EBD9A-1C22-44C3-8173-3067BB23059B}c:\documents and settings\Don\Local Settings\Application Data\{127EBD9A-1C22-44C3-8173-3067BB23059B}\chrome.manifestc:\documents and settings\Don\Local Settings\Application Data\{127EBD9A-1C22-44C3-8173-3067BB23059B}\chrome\content\_cfg.jsc:\documents and settings\Don\Local Settings\Application Data\{127EBD9A-1C22-44C3-8173-3067BB23059B}\chrome\content\overlay.xulc:\documents and settings\Don\Local Settings\Applicat... Read more

A:Combofix completed - need help with log file

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting... Read more

2 more replies
Answer Match 37.8%

Hello TSF -

Recently, i have had a problem with my system restore. After i attempt a restore, the computer reboots fine and acts as if it did the restore, but when i sign it, i get a messege saying system restore incomplete, or something along those lines. I decided to check the sr.inf file, right clicked and clicked install, but it said i need a windows XP sp3 cd, and i only have the original SP2 cd, not Sp3. Also i'm not sure if that will even fix the probem, has anyone else seen this problem? any help would be greatly appreciated!

-Thank you.

More replies
Answer Match 37.8%

Trying to restart will not allow me to login, keeps telling me wrong pass word, (didn't think i had setone yet)think its microsoft thats causing the problem, it says i need a removeable media, what the hell is one ofthem. i'm already on line at home.     Can anyone help me please 

A:New netbook setup not completed,

Hello, Thank you for posting in the HP Support forum. Is this re. Windows login ? You can't login to Windows? If yes, I have encounter such a problem once only but was with Win 8. Anyway - if this is a new computer you can revert the software back to factory default settings. Eventually you should create a local account (not login with Microsoft account). At the end, you can always migrate the local account to Microsoft account. If this is not re. Windows login, please provide back details.

1 more replies
Answer Match 37.8%

ok, i know i have malware on my computer. i read the 5 steps to do first....

step one-
i ran ad-aware (i have pro edition), no problems found,
aswell as spy bot s& d and cwschredder, all fine

syep two-i have norton and avg, no problems

step 3-none from that list

step 4-none from that list

step 5-can't update from windows, just get errors

here is my hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 9:57:51 AM, on 5/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator.JBOOGY\Local Settings\Temporary Internet Files\Content.IE5\ZQQBBUH0\stng260[1].exe
C:\Program Files\a-squared\a2guard.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Documents and Settings\Administrator.JBOOGY\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Inte... Read more

A:ok, difinitely need help. i have completed the five steps



If you are seeking help for spyware/antivirus issues, or wish to have your Hijack This log checked, please do not post here!

Post it at the HijackThis Log Help section. I think I mod will move this post.

5 more replies
Answer Match 37.8%

I recently had a virus and used HP recovery and now I don't have any sound. I originally posted this in the sound card forum and was instructed by deejay100six to go through the five steps of identifying a virus. I completed those steps and below is my Panda Scan results. I have the hijackthis results when ever you need them. I originally went through all of the basic steps to fixing the sound problem but nothing worked. Thanks again in advance.

ANALYSIS: 2008-08-16 02:24:44
Description Version Active Updated
avast! antivirus 4.8.1229 [VPS 080815-0] 4.8.1229 Yes Yes
Id Description Type Active Severity Disinfectable Disinfected Location
;==============================================================================================... Read more

A:No Sound/5 steps completed

I need some help here guys. Below is my hijackthis results.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:35:50 AM, on 8/23/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\... Read more

4 more replies
Answer Match 37.8%

Computer has a very slow startup. I cannot get rid of this Kodak Easyshare. Internet response time a bit faster, page to page.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 05:44, on 2008-03-19Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16608)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\AOL\ACS\AOLAcsd.exeC:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exeC:\Program Files\Common Files\AOL\1101823440\ee\services\safetyCore\ver210_5_2_1\aolavupd.exeC:\WINDOWS\system32\cisvc.exeC:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeC:\WINDOWS\system32\lxczcoms.exeC:\WINDOWS\Explorer.EXEC:\Program Files\\personal firewall\MPFService.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\wanmpsvc.exeC:\WINDOWS\system32\fxssvc.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\system32\hkcmd.exeC:\Program Files\MUSICMATCH\... Read more

A:All Steps Completed Up To Hijack

Sorry for the delay. If you are still having problems please post a brand new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic:Preparation Guide For Use Before Posting A Hijackthis LogPlease also post the problems you are having.

1 more replies
Answer Match 37.8%


This is a follow-up to my original thread here -

I completed 1 RMA with HP and the teleplan service center guys sent me the machine back with the note - no issues found, reloaded OS. This time they loaded the OS with SATA controller as IDE as opposed to the default RAID setting that had come when I had purchased the system.

I let it run overnight hoping for the best but see the BSOD error in morning - I would really appreciate if somebody can pin point the issue so in the next RMA I can advise HP Teleplan guys about it - they seem to not spend great deal of time researching the issue but try to do a quick fix that obviously didn't work.

Appreciate all your help !

PS - my System specs -

System Manufacturer/Model Number HP Pavilion Elite HPE-210F
OS Windows 7 Home Premium 64 Bit
CPU AMD Phenom(tm) II X4 945 Processor, 3000 Mhz, 4 Core
Motherboard H-RS880-uATX (Aloe)
Memory 8 GB PC3-10600 MB/sec (message as PC3-8500)
Graphics Card ATI Radeon HD 5450
Sound Card Integrated Realtec ALC888S Audio
Monitor(s) Displays Acer? H243H
Screen Resolution 1920 x 1080
Keyboard HP USB
Mouse Microsoft Compact Optical Mouse Model: 1016
PSU Bestec 300W
Case Mid-size ATX
Hard Drives Western Digital Caviar Green WD10EADS-65M28X
Internet Speed ATT DSL 6 MBPS

A:1st RMA completed - still random BSOD

Your dumps indicate conflicts and memory corruption. Uninstall Symantec using this removal tool: Tool. Many third party security programs create conflicts with Win 7 and Norton is no exception. Norton was involved in one of the crashes. Download and install Microsoft Security Essentials. It will not cause conflicts. Make sure Windows firewall is turned on.

Uninstall or upgrade CyberLink. Its driver, 000.fcl, Fri Sep 26 09:11:22 2008, is out of date. Outdated drivers can and do cause conflicts and BSOD's.

I find another slightly out of date driver loaded on your system. Update this driver from the link provided.

usbfilter.sys Fri Apr 03 07:39:51 2009 - AMD USB Filter Driver (likely part of the chipset drivers). Update this driver.

Follow these suggestion, reboot and let's see if your system is more stable. Post back and let us know. If you get anohter BSOD, upload it and we will go from there.

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02804000 PsLoadedModuleList = 0xfffff800`02a41e50
Debug session time: Thu Dec 16 09:41:31.624 2010 (GMT-5)
System Uptime: 0 days 8:53:11.013
Loading Kernel Symbols
................................................................. Read more

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Answer Match 37.38%

So I finally got everything ready for a complete format and reinstall. Everything went smooth but now im stuck with no drivers. Figures i found the program that backs up your drivers after i finished it. Anyways, i went to the Dell site(own a dimension 3000) on my laptop and downloaded the driver restore tool onto my thumb drive. I used to program on my desktop and it recognized that the hardware didn't have drivers but then didn't restore anything. Can someone help me out here and maybe point me in the correct direction to find my drivers. Thanks.

A:Completed hard drive format

12 more replies
Answer Match 37.38%

Export SharedTaskScheduler key

"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"

A:Smitrem And Rogue Scan Completed... Still Need Help.

If your still having problems after using the self-help guide, then please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.When you have done that, post a log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff ... Read more

1 more replies
Answer Match 37.38%

This is kind of driving me a bit bonkers now, as I am trying to organize the files on my system, and am consistently butting heads against this problem. It always seems to be the last file I highlight. In other words.. I have two directories open on the screen, and am simply looking to drag files/folders from one directory to another. To do this, you almost always have to highlight the folder you want to move, and doing this seems to put a lock on that folder. If I highlight more folders, it seems to be ok, except for the last one I highlight will always fail to copy.

Any way to prevent windows from locking files in this way?

A:Action cannot be completed because the Folder or File is..

Are you sure or is it a specific file?

Can't delete file. says that it is open in another program. Solved - Windows 7 Help Forums

12 more replies
Answer Match 37.38%

I am running windows vista and a couple months back I got the Antivirus Action and used the guides here to rid the problem successfully. Twice. Thanks for the guides.

I got Antivirus Scan now and I went through the steps in the guide for this issue. Unfortunately I am still infected. I have tried the process again, however RKill and MBAM find nothing. I am able to run in Safe Mode (which I am doing now). When I first start safe mode Firefox does not attempt to use the proxy (and does not need the setting changed) IE does still require the proxy fix.

I'm hoping to avoid completely restoring the system...any advice? Thank you.

More replies
Answer Match 37.38%

I am helping a friend who is a not very experienced PC user with Windows 7 on her HP Pavilion desktop - I am somewhat more experienced but still not an expert.  She thinks she inadvertently accepted the suggestion on her screen to convert to Windows
10.  She had not intended to do that and I think she subsequently switched the machine off to prevent it from continuing although she is unclear about that.  Afterwards every time she switched the PC on she was faced with messages saying the system
was attempting to repair itself but it kept failing to do that and effectively looping round options.  i have tried loading a Wndows 7 recovery disc and it reports that it can only see a Windows 10 system on the hard drive.  Eventually I used the
recovery disc to set up a new version of Win 7.  It now shows me two previous Windows folders Windows.old and Windows.old000  
The Windows.old000 appears to be her previous Win 7 so I guess the Windows.old is the failed attempt at Windows 10.
She did not have much on her system other than Microsoft Office and Norton.  All she really wants is to get either her previous Win 7 working again or for her version of Office to work on the new Win 7 I have installed.   I have not tried to run
any of the Office suite as I am guessing they will say they are not registered on the new version of Windows and I do not want to possibly change what might still work on the old version.
Can anybody suggest h... Read more

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Answer Match 37.38%

And by completed the steps i mean i wasnt able to partially do any of the five steps

Step 1: I cant access the add/remove programs option on the control panel, it comes up with this message.

This file does not have a program associated with it for performing this action. Create an association in the folder options control panel.

Step 2: I cant use email on the computer, keeps saying cookies are disabled even though i put it to allow all.

Step 3: Well i never cleaned the system so why bother trying to install these programs? I probably wouldnt be able to install them anyway.

Step 4: When i go to the update site, it says it cant continue because one of the following programs isnt working
Automatic Updates
event log
i follow there directions, my computer refuses to allow me to enable automatic updates

Step 5: im not downloading that program because the way it looks im gonna have restore my system

so is my system completly messed up or can you guys help me out?

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Answer Match 37.38%

I ran the scan and will now try to send.

Thank You

A:HKLM Problem - Download Completed

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


I need to see the dds logs in order to help you.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post/attach the logs in your next reply.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.


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Answer Match 37.38%


Today I keep getting this famous window popping up in the middle of my screen and no matter how many times I reboot it reappears again.
I know you've had threads on this before but I thought I should post a log from Hijack This in case my version is specific:

By the way I'm using Firefox not Internet Explorer

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 17:33:50, on 18/07/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe
C:\Program Files\Acer\OrbiCam10\OrbiCam.exe
C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe
C:\Program Files\Google\Google Desktop Search\GoogleD... Read more

A:This action cannot be completed because the other program is busy etc..

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Answer Match 37.38%

Ok.. DDS file:

DDS (Ver_09-05-14.01) - NTFSx86
Run by Administrator at 17:16:58.42 on Mon 06/22/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1484 [GMT -4:00]

AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Updated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}
AV: Kaspersky Anti-Virus *On-access scanning disabled* (Outdated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Progra... Read more

A:Gxvxc Data, completed instructions now


Please do the following:

Please download ComboFix from Here or Here to your Desktop.
**Note:**In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**If you are using Firefox, make sure that your download settings are as follows:Tools->Options->Main tab
Set to "Always ask me where to Save the files".

During the download, rename Combofix to Combo-Fix as follows:

It is important you rename Combofix during the download, but not after.
Please do not rename Combofix to other names, but only to the one indicated.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
-----------------------------------------------------------Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Close any open browsers.
If there is no internet connection after running Combofix, then restart your computer to rest... Read more

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Answer Match 37.38%

please help me
I have a windows XP Proffesional
intenet explorer 8 ( I think )
I have had viruses on my computer, but they are all fixed by now,
but it knocked out my printer,
so that my computer does not see my printer installed
I have a HP laserjet printer 1100
and when I tried to go to control panel printers and faxes,
add a printer it does not see it,
even though I installed my HP drivers
error message says
" operation could not be completed,
the print spooler service is not runing "
even though I installed the drivers,

please advise,

A:Error message operation could not be completed

please help me, sigmund

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Answer Match 37.38%

Just got this message no matter how many times I ran backup today.

I've run it every Sunday afternoon since June of 2012 and never got the message before.
edit: Backup encountered a problem while backing up file C:\Users\Joseph T. Adinolf\Contacts. ErrorThe system cannot find the file specified. (0x80070002))

Am I just wasting my time?

Using an external hard drive.

I would appreciate your comments.

A:Backup completed but some files were skipped

Hello Joseph,

This error means that one or more folders that you selected to be included when you setup Windows Backup is no longer available to be backed up. Thus, it was skipped while backing up the others.

You can use step 4 in the tutorial below to "Change settings" in your Windows Backup to uncheck any included (checked) folders that have been deleted or moved.

Afterwards, you should stop getting this error.

Backup User and System Files

Hope this helps,

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Answer Match 37.38%

I am trying to install win2k from CD on an older machine that once had windows installed. I have formatted and partitioned the drive and is recognized during setup. The setup displays that it has completed and needs to reboot but when the pc comes back the setup process starts over again from the beginning, wants to format the same drive, and states the format will delete a found windows folder on that drive. I have no other option but to format or cancel the install.

A:Win2K setup is shown to have completed but has not

It sound like it is booting back into the CD. After setup has been completed remove CD.

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Answer Match 37.38%

Outlook 2000 SP3 in Internet Mail Only mode. The user is annoyed by a windows that pops up saying "The requested tasks were completed successfully". Is there a way to turn it off in Outlook 2000?

A:The Requested Tasks Were Completed Successfully

Found this suggestion:

"Bottom right hand corner of the Send/Receive box. Click on the push pin."

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Answer Match 37.38%


Just the other night while reading a forum I regularly visit, popups started to happen, a TAG (SearchUs) icon appeared on the desktop, Outerinfo appeared in the task bar, MS Office install window pops up, and a few others.

I have AVG, SpywareBlaster, Spybot, and a few other on my PC. After running them Spybot was able to remove a few but the Smitfraud-C.CoreService remained. All of the above symptoms are still happening about every 15 minutes or so.

I completed the first 5 basic steps from this forum you are supposed to do before posting a log. AdAware detected nothing. Panda detected 1 Virus, 37 Spyware, and 6 Hacking Tools/Rootkits. Hopefully somebody can help me. Here is the info...


Incident Status Location

Spyware:Spyware/Virtumonde Not disinfected C:\WINDOWS\system32\vturppm.dll
Spyware:Spyware/Virtumonde ... Read more

A:Smitfraud-C.CoreService, completed the 5 STEPS

PS: It took me 5 hours to do the above (yes... 5 hours) and do the 5 steps.

I took the time to follow the forum rules when posting logs and asking for help.

I hope somebody takes the time to help so the hours I invested don't go to waste.

Many thanks.

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Answer Match 37.38%

I'm installing some adobe software, which, for some reason, requires chrome to close.

When I close chrome.exe, I get this error:

This only happens to the main chrome.exe process, not the browser, extensions, etc.

I've tried restarting my computer, but it runs at startup and I still can't stop it.

A:Chrome.exe force close could not be completed.


Force browser processes to close
If a tab, window, or extension is not working properly, you can use the task manager in either Chrome or Windows to force it to close. Chrome uses a "multiple processes architecture", which means its processes are designed to work independent of one another. So issues in one tab shouldn’t affect the performance of other tabs or the overall responsiveness of the browser.

In many ways, the task manager is like a hospital monitor: you can use it to track the performance of its internal processes. If the browser seems to be sluggish, open the task manager to find details about each active process and close the one that seems to be using up a lot of resources.

Using Chrome’s task manager

Follow these steps to open the task manager:

Click the Chrome menu on the browser toolbar.
Select Tools.
Select Task manager.
In the dialog that appears, select the process you want to close. You’ll find five types of processes listed:
Browser: This process manages all your open tabs and windows and monitors them for suspicious activity. Close this process if you want to force everything in the browser to end.
Renderers: Each of the tabs and apps listed represents a renderer process. Close a tab or app if it isn’t displaying properly.
Plug-ins: If a webpage uses a special process to display rich content on its page, the process, also known as a plug-in, will be listed. Common types of plug-ins include Flash, Quicktime, an... Read more

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Answer Match 37.38%

Hi everyone. For the past three days I have been receiving this message that crawl could not be completed on content source <winrt://{S-1-5-21-3185794972-1365723474-11604058-1002}/>. Can someone please tell me what this mean and how to fix it.
Thank you

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Answer Match 37.38%

I cannot shut down program anymore via the task manager plz tell me why is the a fix
for this please i going crazy over this XP Pro

A:The operation could not be completed - access denied

Some programs cannot be terminated via task manager, however, try opening your web browser and then try to terminate it.
For Internet Explorer the process is IEPLORER.EXE or iexplorer.exe (WARNING!: Do not terminate explorer.exe, terminate iexplorer.exe)
For Mozilla Firefox the process is firefox.exe
good luck, smartguy01


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Answer Match 37.38%

I posted this in the previous thread in the networking section and was advised to follow the 5 step guide and post the logs in here.

This is the previous post and the logs.

I have had a read of the alot of forums including this one and noticed a few people having similar issues however no solid solutions have been offered.
Many claim the problem relates to malware but i see no evidence of that.

The Situation.
I have recently moved into a new place and have connected to a freedom plus cable internet account with Optus in Australia, They have supplied me with a wireless netgear cable modem (CG814Wg v3) and a Netgear Wireless USB adapter (WG111 v2) However I am currently connected to the modem with an Ethernet cable. To try and Diagnose my problem.

The Issue
Upon starting the computer all software has access to the internet without hitch however after a short period of time (Between 5mins and 30mins) All software will lose access to the internet. MSN messenger will say it cannot establish a conection, Mozilla FF will show a blank page with "Done" in the loading progress bar displayed, IE will say it can not access the webpage and games will stay at the connecting phase indefinetly. Windows will claim the connection is still active and pinging google via command prompt returns positive results with no loss. Repairing the connection does nothing, the only thing that allows me access again is to restart the computer. The same issue occurs regardless of wea... Read more

A:Completed the 5 step Logging Procedure Now after your help :)

During boot up this morning I opened device manager and ended the process tree on
Explorer.exe and then started it again. Since doing so I have not dropped out yet, However the net is still running rather slow.

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Answer Match 37.38%

Just wanted to add my story, similar to above.  Product# F3F15UA#ABA, 10" Pavilion notebook.  Win 10 Anniversary Edition update will not install. Machine gets to 32% and then locks up completely; grey blank screen. Have to unplug and remove battery to shut down.   After powering back, automaticaly recovered to previous version of Win 10 (1511).  Machine now almost unusable since it spends all day re-downloading the update files and then doing an automatic update reboot every evening. This has happened 4 times already; now keeping it in airplane mode.  Was on MS Assure service for hours.  2nd  tier guy said to just wait for MS to come out with a revised version of the update. Tried installing MS registry update fix (MSI) issued 10/5, but did not fix the problem. I have a completely clean machine, all drivers up-to-date, nothing installed except Office 365 and 7-Zip.  Installed Win 10 1511 as a complete replacement (OS and all apps) a few months ago and performance improved tremendously.  Except for this update problem, after the OS replacement PC works very well (for a slow, under-memory PC).  I mainly use it to take to meetings to give PowerPoint presentations, for which it works just fine.  I never do email with it or download apps. Above reply suggests updating from a USB after a image backup.  Can try that to see if I get a better result, but wonder if it would be better to skip "update" and, i... Read more

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Answer Match 37.38%

I am experiencing Browser hijacking and pop ups in new tabs.
nothing else yet, that I know of, except a ding (like the one we hear when we click on something that won't work) that just sounds for no reason.
Attached is the requested logs. Thank you so much, in advance.
**All scans were done in safe-mode**

DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by Owner at 13:01:21.76 on Mon 07/12/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.363 [GMT -4:00]

AV: Norton AntiVirus *On-access scanning disabled* (Updated) {B5510F6F-87E1-47F7-A411-360BC453007C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://
uSearch Page = hxxp://*
uDefault_Page_URL = hxxp://
uDefault_Search_URL = hxxp://
uSearch Bar = hxxp://*
mDefault_Page_URL = hxxp://www... Read more

A:First Steps completed, ready for analysis


Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.
When finished, it sh... Read more

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Answer Match 37.38%

Computer goes through it's diagnostics, Dell splash screen, and finally the complete desktop appears. After 15 seconds, the computer shuts down. The power is still on as I can open and close the dvd tray. After waiting approx. 30 minutes, I am able to start the computer and the same thing happens. I have tried replacing the main power supply and the main fan circulation air over the CPU. Any ideas or suggestions?

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Answer Match 37.38%

I have installed vista in safe mode when it restarted as finalization of installed then its not running. again Tried to install in safe mode. The message appeared " Windows did not completed installed, please restart . . . . I restarted , but it can not running windows, it hanged. please help me

A:Windows did not completed installation, please restart

Hi Douglasbradley,

Welcome to Vista Forums!

I must say you have me somewhat confused. I need your help clarifying the situation with more information and by answering some questions.

How exactly did you "install" Vista from safe mode? What exactly did you do (and what exactly are you trying to do and why are you trying to do it)? I don't quite understand the situation. Could you please explain in detail exactly what you are attempting, why you are attempting it, how you are attempting it, and the situation at the moment. What are you using to do the installation (a genuine Vista Installation CD, a Recovery Disk, a Recovery Partition, or what)? What method of installation are you using? What type of installation are you trying to do? Why are you trying to do it from Safe Mode (and can you get into safe mode now or are you unable to do so any longer)?


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Answer Match 37.38%

Hi All,

I am in the process of repairing a clients Win7 Home Premium SP1 PC, initial complaint "PC hangs on windows boot screen". After confirming not boot I was able to boot to safe mode and reviewed the error logs. With nothing jumping out immediately as a problem I began to suspect malware and began a run of malwarebytes which hung halfway through requiring a hard reboot.

Following hard reboot it would now not boot at all. Running a pre-startup drive scan found a faulty data HDD, removed and was able to boot only to "last known good config". Once booted I noticed three separate AV's installed and removed the free versions and rebooted. PC still was chugging along and look at running processes revealed Bit Defender AV pegging CPU at 100% with nothing apparent running. Uninstalled Bit Defender and several apps that were clearly adware that had been installed.

After another reboot began a sweep with CCleaner for good measure an app popped up an installer that force installed "Free Ride Games". After several attempts was able to uninstall using Revo, however malware not clearly suspected. Thus I downloaded Combofix and began run. It has not been stuck at "Completed step_50" for about 2 hours. I can hear (and see) continue drive activity and I am unclear if i should simply let it continue or stop Combofix and try an alternate route pending input and instructs from the talented BleepingComputer Community/Folks?!

A:Combofix Stuck At "Completed Stage_50"

I would wait as you know stopping combofix can damage the machine more. if the HDD indicator is flashing its probobly still working its majic. I had one machine that hung for over an hour but never as long as two hours so that is slightly concerning. With all the issues you mentioned in your post i would probobly consider rebuilding the machine if combofix fails.

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Answer Match 37.38%

Just installed new 48 speed burner--newly completed CD's when played on a multi disc STEREO, upon completion just stops and will not move automatically to play the next cd. I am using another writer (16 speed ) as a CD ROM and when cd's are made on that writer , it works correctly. Existing CD's move properly .

Speed works properly except that it only gives me options up to 40 speed even when I insert a 46 speed media-- that's not a big problem unless it relates to the above major problem---

I am using ROXIO 5 software on XP with 2.4 g cpu

Help would be greatly appreciated. Thanks Ralph

A:Completed burned CD Play PROBLEM

Make sure you set it up to close the disk.

It isn’t that unusual for the burner to analyze the CD and decide it shouldn’t be burned at the speed on the CD media box. It would be unusual if the media was Taiyo Yuden, Sony or Fuji, but not so for rebadgers who grab whatever is cheap like TDK, Imation, Maxell or a long list of discounted El Cheapos.

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Answer Match 37.38%

When I try to delete a few videos on my desktop it will not allow me by saying that they are use by another program. The other program has been uninstalled a little while back so I am not sure how to fix. I've checked several places and it's not on my computer any longer. How do I get this stuff deleted

A:The action can't be completed bec the folder/file is in use by another

Can you delete them after a reboot?

Can you delete them after a reboot into safe mode?

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Answer Match 37.38%

I am using outlook 2003 with an exchange server. I use my task list as a todo list. When I mark something as complete I see it has a strike through. The next day I come to my computer and the item that I checked of and had a strike through is gone. Does any body know where this went? I would like to keep these items as a reminder for when I fill out my timesheet.


A:Solved: outlook completed tasks

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