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10.2 MB Recommended update that can't be installed - Dell XPS 13 9350

Q: 10.2 MB Recommended update that can't be installed - Dell XPS 13 9350

Hey,
I've had an 10.2 Mb update waiting since I bought my XPS 13 9350 about 8 months ago. I've tried to install the update dozens of times but it just doesn't work. Is here anyone else who has had the same problem?

A: 10.2 MB Recommended update that can't be installed - Dell XPS 13 9350

Which update? Updates have KB numbers or titles. Uncheck "Give me other updates..." in Update Settings, Advanced Options.

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Answer Match 73.92%

I just attempted to do a factory reset of my Dell XPS 13 9550 running Windows 10. The factory reset failed. Now the laptop is in a loop - Shows the Dell logo, then a screen saying there is an error "hard drive not installed" then a black screen, then the Dell logo again.

A:Dell XPS 13 9350 - Factory Reset (Delete Everything For Recycle) Failed & Now No Hard Drive Installed Error

Hello? Can anybody help me with this?

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Answer Match 72.66%

Now that the latest anniversary update has hit from MS. Will Dell be providing updated system images for current customers? It is not feasible for what ever reason if we have to reload Windows 10 from the factory image currently installed. Then turn around and go through windows update for this all new anniversary updated version. Just purchased this laptop 2-3 months ago. 

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Answer Match 72.66%

Hello all,
My Dell XPS 13 9350 has been shutting down instead of sleeping (when lid closed or power button pressed) since the last update from the Dell Update app.
Prior to this, I was also getting the laptop going into flight mode when it went to sleep.
Any suggestions regarding each of the above issues?
Thanks, Ben

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Answer Match 72.66%

Hello, I am a bit confused at the moment. I have been told to download the same update 13 times so far today... I have downloaded it and installed it all 13 times, yet for some reason it keeps showing up as a new update. The update I am talking about is, Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656351).

Any help as to why this is, or how to get it to stop would be greatly appreciated. Thanks!

-Derek
UPDATE: Make that 16 times.

A:Same Update Recommended and Installed 13 Times Today

Derek,
Are you able to disable Automatic Update?..... {until this mess is sorted out.}

How to Disable or Turn Off Automatic Update on Windows 7 - YouTube

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Answer Match 71.82%

Hi,
I have a new XPS 13 (Service tag 64K2KC2 ePSA Build 4304.07) that I have only had since the 16th of this month.
All has been fine until a couple of hours ago. A Dell message popped on the lower right hand corner to of the screen to tell me there was a Dell bios update. I selected to install the bios update and now the laptop will not boot.
I get the Dell logo and then a plain blue screen. 
Any ideas how to recover the system?

Thanks,

Richard

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Answer Match 71.4%

I'm not sure whether this is a hardware issue, driver issue, or possibly a windows 10's bug causes conflict with 1820A
I got this laptop exaclt a month ago, it is windows 10 preinstalled
Everthing works fine, except my wifi is giving me some trouble
Whenever there comes a windows update that requires reboot, wifi got disabled as if the wireless card is not detected from PC
It would just show a red X mark on the wifi icon
and if I click on it, there's no enable / disable option; same happens in the settings, wifi submenu is nowhere to be found
Then I head into device manager, and believe it or not there is no wireless adapter at all
At first I thought the wireless card is dead, but after some long research on the web it seems more likely to be just driver-related issue. Turns out that I would have to delete the driver (unhide devices appears wireless adapter), restart the PC, and reinstall driver manually from device manager
Wifi is temporarily functional again using this workaround, but it is also getting very frustrating that I have to repeat all these steps once in a while and I can't enjoy using it like a normal laptop.
This doesn't occur on any of my previous laptop which have windows 10 too, so I'm really suspecting it must either be broadcom not providing a proper driver, or dell using faulty hardware.
If anyone here has the same issue / knows a permanent solution, pl... Read more

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Answer Match 69.72%

Using Dell Command Update on my XPS 13 9350, the Intel 100 series chipset driver ver. 10.1.1.13 keeps coming up as a recommended update and after installing it, and then checking again for updates, it comes up again as a recommended update, so the installation is not succeeding.  Having said that, it now appears in the update history (in the Command Update app) as having been installed 3 times, so what gives, Dell?

A:XPS 13 9350 Dell Command Update: Intel 100 series chipset driver 10.1.1.13 / Installation Doesn't Take

I have the exact same problem with my XPS13 9350.  All other updates have been installed via Dell Command Update.  I am trying to get the Dell DA200 adapter to work on vga and have read that the latest Intel 100 chipset drivers are needed.  It is not clear whether the the chipset driver is installed or not.

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Answer Match 58.8%

since the last round of updates my audio has stopped working, have been trawling the internet for solutions but nothing has worked... please help 

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Answer Match 58.38%

As subject states, windows 7 installed ok with the Intel WIM modifier with USB driver version 4.0.0.36.
Now that windows is up and running, I cant get drivers moved to the laptop to update this thing.
Advise?

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Answer Match 58.38%

Hello,

I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

thanks.

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Answer Match 58.38%

I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

A:Dell XPS 13 9350

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

 

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Answer Match 57.54%

I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?

Thanks!

A:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

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Answer Match 57.54%

Hi
I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

A:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

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Answer Match 57.54%

Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,
Cheers!

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Answer Match 57.12%

Hi,
I just bought a Dell XPS 13 9350 QHD. I am trying to disable Adaptive brightness with this patch i downloaded from dell website APP_QHDFW_DBC_W81X64_W10X64_A00_Setup-PWD5K_ZPE
However after I unzip and run the exe file there is no reaction.

Can someone please assist.

Thank you.

A:Dell XPS 13 9350 QHD - Adaptive brightness

Hi SOCEIR,
Is that a driver update you are downloading? That will not change any settings for your GPU.
Follow the steps below to turn off adaptive brightness:
1) Go to your power settings by left-clicking the battery symbol at the bottom right of your desktop
2) click power and sleep settings
3) click additional power settings then click "change plan settings" next to the power profile you are using
4) then, click "change advanced power settings"
5) Scroll down to Display (click the plus icon) --> Enable adaptive brightness --> then turn it off using the pull down menus.

Let me know if this works,
Cheers,
AJ

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Answer Match 57.12%

Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Answer Match 57.12%

Kind of an info post & a question.
My new Dell XPS 13 9350 touchscreen started to intermittently fail & within a day or 2 it completely gave up. I also noticed that there was no touchscreen device in Device Manager (under HID section) nor any mystery USB devices there (an Internet search reckoned it could be a power problem). I did notice though that under USB Devices section there was a mystery device that said "Unknown USB Device (Device Descriptor Request Failed).
Called Dell Support who informed me that since it was purchased from a UK retailer I wasn't eligible for Dell support! So I called PC World...
They took me through a step which I'd already tried (uninstall & reinstall mystery USB devcie) but this time it worked - touchscreen appeared in HID section & mystery USB device vanished. Hung up the phone, moved laptop then the touchscreen failed again. This time, on loading Device Manager, it was unusable. Device Manager kept refreshing over & over again, but I did have time to see that again touchscreen had vanished from HID & the mystery USB (with same message) appeared in USB Devices. This time though the USB device would vanish & then the screen refresh.  
A bit more Google searching revealed that a touchscreen is effectively a mini USB device & I wondered if the issue I was having was due to an intermittent connection. It would explain the constant refreshing of Device Manager since it was like something being conne... Read more

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Answer Match 57.12%

Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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Answer Match 57.12%

Hello,
After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

DESIGN CAPACITY
55,997 mWh

FULL CHARGE CAPACITY
53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains


AT FULL CHARGE

AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY

ACTIVE
CONNECTED STANDBY


2016-06-24
-
-

-
-
2016-06-25
6:57:48
-

7:19:00
-

Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

BIOS
1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

A:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).

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Answer Match 57.12%

My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

A:Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

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Answer Match 57.12%

Hi,
I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
but
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.


Example of a website that displays inconsistently.

A:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.

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Answer Match 57.12%

Hi,
I've got an XPS 13 9350 with a clean install of Windows 10 on it on Bios 1.2.3.  The touchpad has a couple of issues:
1) Bouncy when scrolling.  In a web browser, when using two fingers to scroll down, upon releasing the screen jumps back up a bit - occasionally jumps to the top of the page again.  This is best described is this post, but with no resolution: 
2) Tap to click sometimes stops working.  When this happens if I wiggle a finger on the pad a bit and try again, it starts working again.
3) Click drag releases by itself.  More often than not, if I click and hold the button on the touchpad to move a file, it releases before the button is released.  Its almost impossible to move emails between folders in outlook due to this behaviour.
Are these common issues?  Could I have faulty hardware?  I've run the Dell update utility, but apparently my system is up to date.Any pointers appreciated!
Thanks,Ben

A:Dell XPS 13 9350 Touchpad Issues

Hi, I had scrolling issues specifically in Chrome when the XPS13 9350 came out In November. The Windows 10 TH2 update fixed that however. I would assume you have already updated Windows? 
Yours sounds as though you have faulty hardware and should be an easy diagnosis for Dell support. 

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Answer Match 57.12%

Hi all,
A pretty nasty situation, given that this is supposedly a "premium" laptop.
I have here a one day old XPS 13 (9350) MS signature edition from Amazon, bought new. Core i5, 8 GB RAM, 256 GB storage, current BIOS (1.4.4) and drivers (updated right away), windows 10. Everything looked fine until I disabled power-saving features of the graphics (panel self-refresh and power saving mode for games) and then tried to reboot while on battery: it gets stuck right on the Dell logo. Sometimes the rotating Windows thingy appears, but then freezes immediately.
Holding the power button and then cold-starting works. Rebooting does not. Loading BIOS defaults helped reboot once, after which I decided to re-enable the power-saving stuff (thinking that it is what caused it). The reboot after that did not take place either --  got stuck again. I don't know if there's any relationship between these power saving features and what's happening (could be a coincidence).
The problem does not seem to occur while on AC power. 
Any thoughts? As I said before, this is an Amazon purchase, so I can return/exchange it within 30 days. Thanks.

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Answer Match 57.12%

Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Answer Match 57.12%

Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

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Answer Match 57.12%

Was really looking forward to this laptop, but received it late last week and the touchpad appears to be defective on arrival.  Lags and freezes intermittently and two finger scroll barely ever works.  Already called in to tech support and they advised the same given we tried for an hour to resolve.
Seems I received a lemon given that it has a great build and monitor, but researching this issue seems there are many threads and youtube posts with the same exact issues so this seems unfortunately common.  Will be returning it tomorrow (for a full refund) as I can't wait another few weeks for this machine and as I travel a lot I don't intend to use a mouse very often.  Even though I'm more than willing to pay for a decent notebook, it is frustrating it is so difficult to come by.

A:Dell 13 9350 XPS touchpad issues

I am having the same issue. The touchpad keeps freezing and is not able to catch small motions. Does anyone no what is the solution other then returning the laptop.

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Answer Match 57.12%

Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

More replies
Answer Match 57.12%

Hi everyone, I've bought a new monitor for my laptop dell xps 13. Now when I'm hearing sound from my monitor the sound stops working for 2 seconds and then it just goes normal. this happens often. I've already installed the latest drivers for my realtek high defenition. I also uninstalled the drivers and installed them back still nothing. Same thing for my Graphics Card. The sound on my laptop is excellent. Only when I'm connecting it to my monitor then it goes bad ...
 

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Answer Match 57.12%

I have had a XPS 13 9350 and love it except one thing. When i plug in headphones to the laptop I get really bad static on the audio that only goes away when I mute, this condition does not happen with the built in speakers. I have tried to update drivers and all of that and every time i update to the new realtek drivers or any realtek drivers for that matter my laptop will freeze when booting into windows 10. It freezes as soon as I try to use the notification center or start menu and I have to restart and then role back the audio driver to the stock high definition windows 10 driver to get things to work. For the short time I get teh realtek driver to work the audio on both the headphones and speakers is fine but the computer locks up and I am forced to role back the driver to the High definition windows 10 driver which causes the headphone static to come back.
I have had this problem from the beginning but have forgot about it since I really don't use headphones with it much but I forsee me using them more. I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 

A:Dell XPS 13 9350 audio problem

Hello. Did the laptop come with Win10 pre-installed at the factory? If so it would have had a working Realtek audio driver in it when you took it out of the box. You can return it to that state by performing a system recovery -- return to the original factory configuration.
If you installed Win10, you might consider returning to the operating system in which the audio worked properly. There are a lot of audio problems with Win10.
harleyguy07I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 
You can get a usb audio jack from Amazon for about 5 bucks or so.

2 more replies
Answer Match 57.12%

When the laptop is charging and being used, its temperature goes up higher than when not charging around 15 Celsius. I have tried monitoring the temperature during charging while playing games, the laptop is overheating and it went up to 94 Celsius then I tried to plug a laptop power adapter out, it went down to around 83 Celsius. It would always be like this. Another problem is the power adapter gets very hot during charging even in sleeping mode or playing games. I can't touch it!. Moreover, my screen is flicker sometimes while I'm playing games and displays that "display driver stop responding and has recovered"
My drivers are up to date. BIOS: 1.3.3
Thank you for any advice or recommendation. 

A:Dell XPS 13 QHD+ 9350 Heat Problem

Hi SILAPINBENZ,
Download and reinstall the video drivers from the support site - http://dell.to/1UiTOks
If you still encounter the video driver crashes, then restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. If there are no errors, then restart the system and within windows - run a stress test on the system - http://dell.to/21y9GPi
Restart the system and press f2 to enter BIOS - check the adapter status in BIOS.
Test the system with another adapter if possible. For the screen flickering issue, after updates and tests, if the issue still persists, then connect an external monitor and check for flickering on the LCD and the external monitor - this will help isolate if the source of the issue.
If the system is under warranty, then contact us via Twitter - @dellcarespro - for faster communication.
Keep us updated.

4 more replies
Answer Match 57.12%

-Description of problem-I recently purchased a Dell XPS 9350 (Windows 10) laptop. Often the touchpad completely ceases to function. This happens randomly 10-60 minutes after using the machine normally. Sometimes disabling the touchpad in Device Manager and re-enabling it will fix the issue temporarily. Sometimes this is not sufficient, but a restart of the machine will fix the issue temporarily. Sometimes this is not sufficient, and 5 or 6 restarts are required to get the touchpad to function again.-Attempted resolutions-* Ensuring that all device drivers are up to date and that the latest updates from Windows Update are installed* Installing the generic Synaptics touchpad drivers instead of the Microsoft Precision ones (as suggest in various other forums describing issues with the XPS touchpad). The synaptics driver functions, but the same issue remains.* Resetting Windows - clean reset choosing to remove all programs but keep personal files.* Running the Windows Hardware Troubleshooter - this detects that there is an issue reinstalls the touchpad drivers. Sometimes this also temporarily fixes the issue (after restarting), but sometimes the troubleshooter says that it cannot fix the problem.-Further details-There are various items that show up in device manager. Under "Human Interface Devices" there is both "HID-Compliant touch pad" and "I2C HID Device".  Under "Mice and other pointing devices" there exist both "HID-compliant... Read more

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Answer Match 57.12%

Hello, I am having trouble recently with my dell xps 13 9350. The computer starts up from OFF fine, however if I try to wake up the laptop after closing the lid or pressing the power button quickly (which in both cases causes the laptop to sleep) all i get is a blue screen with a loading wheel. The computer does not wake up and must be restarted by holding the power button for over 4 seconds. 
I have had this computer for two months and this is the first issue I've had with it. Hoping someone can help me resolve this issue. Thanks!

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Answer Match 57.12%

Just received the XPS 13 (9350) last week and I've been having some intermittent black screen flickering that normally occurs in short bursts of 4-5 short black outs within a span of two or three seconds. Tech support updated all the drivers and such, but I'm still experiencing the issues. Has anyone had similar issues and possible solutions?
I looked at previous posts and the screen flickering is not where it actually distorts things on screen, it literally just looks like it flashes on and off. Any help is appreciated!

A:Dell XPS 13 (9350) Screen Flicker

Hello, 
I have that problem and when it starts happening randomly, whenever I click on the Wireless Icon in windows 10, it suddenly happens again. I turned of wireless adapter in settings and to my surprise, the problem stopped!!

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Answer Match 57.12%

I purchased a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all sound stopped working about a month after purchasing the laptop but using the Dell.com support site I discovered that 3 Intel drivers had been disabled. Once I reinstalled the drivers the audio began working again but another issue has continued. A periodic static noise.  
The laptop periodically emits a static noise anytime you press a key. When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise. Twice I've run the diagnostic "Full Test" on the dell.com support site but the test does not find any problems. Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds. 
I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer.    

A:Static noise from - Dell XPS 13 9350

Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.

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Answer Match 57.12%

I've recently been looking into buying an eGPU Enclosure such as the AKiTiO Node or the Razer Core. I've updated all the firmware and now I am running Thunderbolt Software Version 16.1.47.275. The Node and Core both specify that the computer needs to both have Thunderbolt 3 (which I have) and be compatible with external graphics. What does this mean? I have Thunderbolt 3, so wouldn't it be theoretically possible to run external graphics provided the firmware was up to date?
So in summary, my main question is this: Will/can the Dell XPS 13 9350 be able to use eGPU enclosures over Thunderbolt 3 now (or in the future if there is firmware updates being planned)?

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Answer Match 57.12%

Hi,
I have a new Dell XPS 13 9350 (only a few months old)... I noticed that the Microphone is not working in any applications I try.  I have gone through the Dell diagnostic as well as the Windows 10 diagnostics but nothing seems to fix the issue.
I am running the latest drivers (6.0.1.7737) from the Dell support web site.  
I have tried to remove the Realtek drivers and go with the native Windows 10 HD Audio Drivers.   This did appear to fix the issue, but then I updated the BIOS to 1.3.3 and now it doesn't work again.  Not sure if the BIOS update broke it or it was just a coincidence and it would have failed after a reboot anyway.  I may attempt to role back the bios and see what happens.
I don't believe it is a hardware issue as I have seen the mic working fine with the Windows 10 drivers.
Has anyone else seen this problem or have a solution?
The problem is I don't know if the MIc was working from the beginning.  The day I got the laptop I update the drivers from the website right away.  I work in IT and always like to have the latest drivers. 

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Answer Match 56.28%

New XPS 9350, been using it for about a month. Except the Thunderbolt connecting to a 4K display issue (sorted out with keeping the lappy in airplane mode and having internet access though USB 3-LAN cable) everything seemed very good. Until yesterday when on an important meeting the screen while working on battery power, the screen went blank. Tried to reset with holding the power button down for about 10 sec. The button LED and the keyboard lights cycled, but the screen remained blank (no DELL logo on boot as well). I connected the power adapter, the screen came on. Few moments later it went black again. Cycled the power, no response from the screen this time. I did a quick browse for solution and found a guy claiming that disabling C-State in the BIOS has fixed similar issue. The problem is that this time no matter how many times I reset though the power button the screen remains blank... Eventually after 20 min the screen appeared and I managed to get the BIOS changed (disabled C-State). The rest of the day the XPS was working fine and I tough the issue is gone. Until this morning, when I opened the lid and the screen was black again. So, back to square 1. After few minutes fighting with the power button and connecting the power adapter, the screen is on again. Obviously this is not sustainable, as I won't know whether on my next meeting the lappy won't let me down again. I'm slowly getting fed up by this Dell product, and although I really like it, issues like... Read more

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Answer Match 56.28%

I very recently purchased a xps 13 9350. I unboxed it last night and out of box I noticed that it would make a buzzing noise seemingly randomly. So I will list all the symptoms here and the troubleshooting I have done and maybe perhaps someone with more electrical knowledge than myself will be able to help.Symptoms
As I said there is an electrical buzzing noise coming from the top left part of the chassis, it is most audible near the escape key but it is in that general area. Escape key, the 3 key, the R key, and around the tab key.
If I were to describe the noise I would say it sounds like an electrical buzz similar to when something is shorting out or an arc is made. I would also say it is very similar to coil whine or the noise a mechanical hard drive makes when the read write heads are moving. It is also vaguely similar to the noise a cicada makes.
The noise also seems to happen randomly, sometimes it is present and sometimes it is not. The same is to be said for its intensity, sometimes the noise is VERY audible (can be heard no matter where you are in the room) or sometimes it is very quiet and can only be heard if you but your ear right next to the places I listed earlier.
Furthermore the noise seems to intensify when there is a lot of movement on the screen. If I scroll up and down quickly on a page the noise will become more present and get louder. In fact as I type this it seems to act up randomly when I press keys or it will occur even when I am not touching t... Read more

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Hello everybody,
I have an external USB 3.1 enclosure (Vantec Nexstar USB 3.1, model # NST-270A31-BK) that I am connecting to the USB-C (Thunderbird 3) port of my XPS 13 9350 laptop.  The drive does not start even after using two different USB 3.1 cables.  I have installed all the USB and Thunderbird drivers from Dell's website and activated the port in BIOS, but still have no luck getting the drive to run.
Thing is, when I plug the drive into one of the standard USB ports using a USB 3.0 cable, the drive boots up and is recognised by the laptop with no problem.  So if my troubleshooting was done correctly, the USB enclosure and cabling is not faulty, so the problem must lie with the USB-C port.  Has anybody successfully used the USB-C port to access external storage with any luck?

Cheers,
Kokanee

A:Dell XPS 13 9350 USB-C port and external storage

I am using XPS 13 9350. I have a Kingston Duo Flash Drive which has both USB C and USB 3.0 connectors. When I first bought the notebook, it was able to detect the flash drive, however transfer was very slow. After a series of driver updates, it can no longer detect the drive. However, the drive works when I use the USB 3.0 connector to plug it in the USB 3.0 drive. So I suspect it is the USB C port of my computer which is not working.
I have restored the computer to factory image and redownloaded the drivers, no luck getting it to work. Right now I am intending to send the laptop to Dell to check out.
Do you have any luck making the USB C port work?

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Answer Match 56.28%

Hi
I've had a recent problem with my dell xps 13 (9350) since I've updated to the anniversary version of windows 10
So once I start the laptop, sound does not work even though I still here the buzz of the earbuds when I connect them to the laptop. Videos on the web don't work either. I've tried going on youtube and cnet browsing through videos and they don't work. Interestingly I can still browse other sites like normal If I'm just reading or so. 
If I restart the computer everything is back to normal. However, the problem occurs if I fully shutdown the laptop and then start it up again. 
I've been constantly restarting the laptop every time I start it up, it's getting a tad bit annoying. 
I have the latest drivers for the laptop and I do not want to try to reset it without going through any other possible solutions. 

A:Dell XPS 13 9350 Video and Sound Problems.

Hi,
I would suggest you to update BIOS, uninstall and reinstall the video card driver and audio from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

Open the  search box, Start typing devmgmt.msc and then press enter.
Select the Display adapters listed and right click on it.
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
Do the same for Audio also which you will find under 'Sound, video and game controllers'
You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then Nvidia/AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section, video card drivers from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.

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I am completely at a loss. I just purchased a used XPS 13 9350 and am trying to do a fresh install of Windows 10 in UEFI mode. The BIOS is causing me all sorts of problems and frustrations.  I've tried to create a bootable USB,using Rufus, and cannot get the laptop to boot off of it.  First, I can't even successfully add a boot option in UEFI mode to enable USB boot.  I have been successful in getting the laptop to boot off the drive when I create a MBR Legacy bootable USB, and set it in Legacy mode... and it will install Windows.  I want to do it in UEFI.  Can someone please provide me instructions on how to set up a bootable USB in UEFI mode (in case the Rufus method I've been trying...GPT partition for UEFI) isn't right and 2) instructions on how to set up the USB option in the BIOS that will actually work?  Research indicates that I add a new bootable option and select a file somewhere...I've tried everything with EFI extension and nothing works.  Everything I've tried results in a "bootable device not found" error and a shutdown box.  Any help would be greatly appreciated.

A:Dell XPS 13 9350 USB Bootable Windows 10 Drive - Please Help

Hello,

If you have found a solution, please let me know... I'm also XPS 13 (9350) new owner,  and have the same problem...
Amities from France

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I'm trying to make sure I don't have an incorrect setting.  In the BIOS, under System and "Drives" both the SATA-2 and PCIE M.2 boxes are checked.  What does the SATA-2 setting mean?

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I recently bought a Dell XPS 13 9350 because i wanted a small form laptop to use on my lap while sitting in my couch. It sits perfect however gets too warm at the bottom so on my legs. I'm thinking about returning it. Really disappointed. I really wish Dell had placed airholes on the side or also used carbon fiber at the bottom to keep it cool.
Are there any good chill mats for this device too hold it stable on my lap that aren't too bulky. I found the vid below about the Targus 15" chill mat but won't my 13" slide off while typing? Any better solutions? They mats all seem to give an angle but i don't need an angle. The angle i have it on my lap right now is just fine. I just need a cool surface that holds it in place when typing.
Thanks for all good feedback.  

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Answer Match 56.28%

Hi,

got a Dell XPS 13 9350 (i7 iris 540 / QHD) and was pretty excited.
Installed all updates (driver/BIOS,....) and even did in right order for WD15 dock.
Only Chrome and Steam installed.
There still seems to be a weird fan control issue with this device:
- Fan stays quiet (off) when doing nothing or only browsing the web. (+/-52°C)
- Watching Youtube (even 720p only) and the fan kicks in after the device gets heats up. When unplugged the temps are about 70°C when the fan starts. Noise is very annoying even at lowest speed. I don't know why a high end device like this isn't capable of doing basic tasks cooled passively. Even a FireTV Stick , every phone or Raspberry Pi can do this. So very disappointed.
- When plugging Dell WD15 (USB-C) dock into the XPS 13 (external monitor, GBe, USB, Charging via USB-C) the temps raise from 50°C to 60°C immediately. Fan starts earlier at +/-60°C. Why?
The fan cools the device to 49°C and then stops for a while, starting again at 50 or 55°C. I can't see a pattern. When doing light tasks (Youtube 720p) the fans run constantly and may raise to >70°C.
XPS is in this case always loud and my main complaint. 
- When playing games with attached WD15 dock the fans are at full speed (very loud). This is expected, as the heat must go away somehow.
- Already tried many different energy settings (balanced/quiet/....), but the fan control stays always the same.
Read about a BIOS update 1.20 for Dell XP... Read more

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Answer Match 56.28%

So I just recently noticed this problem. Every time I startup my system, that's when it occurs. It seems that I'm not the only one experiencing this issue since I've researched the issue and others are experiencing a similar situation. I tried playing some audio, but speakers seem to be fine. 
Anyone know a resolution?

A:Dell XPS 13 9350 sound crackling issue

Hi,
Thank you for writing to us. I would ask you to provide us with some more information so that I can assist you  better ,
*Check if  the problem completely goes away when the computer goes to sleep and comes back.
*Is the noise heard when you try to boot into safemode with networking.
*Have any recent changes ( software/hardware) made to the system.
*Which is the operating system installed on the system and have you tried using a headphones to hear if the same issue is seen during system startup.
Awaiting your response to proceed.
Regards,

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I have just installed a clean UEFI Windows 10 on my almost brand-new XPS 13 the touchscreen does not seem to work at all.
I have gone to the support website to auto-detect and download drivers. Went through Dell's diagnostic tool for touch screen, which said it could not detect any touchscreen device. There are no unknown/driverless devices in my Device Manager.
After scouring through many forum posts, I am baffled. Any advice on this issue would be greatly appreciated!

A:Dell XPS 13 9350: Touchscreen not Working on Windows 10

This model is available both with and without touchscreen - check the specifications at support.dell.com to verify your unit does have the touch option.
If it does, and you don't see it upon clean install of WIndows 10, call Dell - the touchscreen is faulty.

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Answer Match 56.28%

Hey guys, I got a new Dell XPS 13 9350, did a clean install of windows 10 pro. windows update installed all drivers for me. Computer is working well, but the boot time is on the slow side. It takes about 23 seconds to get to windows login screen from clicking the power button.
After clicking the power button the screen remains black for about 8-9 seconds, then the DELL logo shows up. After which is starts loading windows. I've seen some videos like: https://www.youtube.com/watch?v=0XjdXy0yORU There it boots up insanely fast. It will show the Dell logo after only a second or 2.
I've updated my BIOS to the latest version. Fast Boot in bios is set to "minimum", so it loads the least amount of checks. What could be causing the long wait before showing the Dell logo?

A:Dell XPS 13 9350 boot time slow

Hi,
Thank you for writing to us!
There are a few steps that you have to try to isolate the issues.
Step 1 – First of all, double-check that your version of Windows is not infected with any viruses.
Step 2 – If you are given the all-clear by your anti-virus software of choice, its worth having a look through the Windows Task Manager.
Step 3 - The Windows key and R as soon as your desktop appears.Type in services.msc in the Run box and hit the Enter key.f one of the processes is dragging its feet, simply Right-Click the item, Open them and then change their Settings from Default – to Delayed Start. Then save and reboot the system.
Thanks
Robin

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Answer Match 56.28%

Seen a few people seem to have almost similar problems. Rather than the whole screen flickering though, it is just the lower third of the screen and its flickering aswell as not updating - i.e. totally useless.
Tried updating the drivers, restoring to before the last system update and no change. Seems like it is not a screen hardware thing since it will briefly stop if I tax the system more.
Any fixes or will I be returning it?

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Answer Match 55.86%

Does Dell offer a factory restore option with just the Dell drivers installed and no extras? HP offers this with their factory restore option. Hoping Dell offers it as well? If not. Doing a clean install of just Windows 10 seems a bit tricky? Dell lists a ton of drivers to install.

Finally. I bought a 16GB usb flash drive and made a backup of the factory recovery partition. I suppose it is now safe to remove and give me some extra space? The laptop was ordered with a 256GB ssd. Currently have 199GB of space left.  

A:New Dell XPS 13 9350 Windows 10 clean install question....

Hi KORNGTL15,
You could download the factory partition online - enter the service tag - http://dell.to/1JsMeJg - and download the media. This will contain the OS and the required drivers for your machine.
Let us know if you have any other queries.

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The 9550 and 9350 are still stuck on firmware that is 2 major releases behind (NVM16).
The newly released XPS 13 9360 has the latest firmware (NVM18).
All three machines have the exact same Thunderbolt 3 Controller (1575).
When will Dell update our machines with the latest firmware? We've been through absolute *** trying to use the TB15 and other TB3 items. A software update could greatly increase stability for us.

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Hi, I bought Dell xps 13 9350 two weeks ago from Microsoft store. I read that I am not the only one who is having this issue.
I have no option going to dell tech support, because I live in Kyrgyzstan. Laptop was delivered to me from California by relatives.
Can you say what parts inside should be replaced or isolated, so I can go to local master and solve this issue. Thanks

A:Static noise from audio speakers - Dell XPS 13 9350

Hi ILIASKG,
We would need more info about the issue.
When does the static occur? What application are you using when the static occurs?  Is this issue while playing audio or video or both on the machine? Does this happen on both online and offline files - files from your HDD? Do the headphones work fine?
Update the BIOS - http://dell.to/1SVquRD
Turn off the speaker enhancement and check -http://bit.ly/23gupYw
Run the audio test and headphone test in pccheckup - http://dell.to/21y9GPi
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Keep us updated.

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Answer Match 55.86%

Hi everyone,
I bought a Dell XPS 13 2016 (9350) FHD, i5, 8GB, 256GB and two weeks ago i received it. It has a great hardware but software is not very optimized and I have a frustrating issue with the display: it flickers everytime i turn the Bluetooth on and stays on. I cannot figure why but I really hope it's a software issue because is very sporadic, at the moment it never happened today, I really don't know what to do.

A:Dell XPS 13 9350 screen flickering issues with Bluetooth on

Did you ever get this resolved? I'm experiencing the same issue with my Dell XPS 13. It's associated with the Bluetooth being on.

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Answer Match 55.86%

Hi. I have a new Dell XPS 13 9350. When I connect external monitors via the Dell Adaptor (VGA connection), the monitors remain blank. The adaptor seems to be working, well at least the USB output is. I know that the monitors and VGA cable are working fine. I've updated the Video Drivers and the BIOS.
Any ideas?

A:External monitors not working when connected to Dell XPS 13 9350

This sort of sounds like my problem!
Does yours work if you completely power down the unit, then attach all cables and turn monitor on. Then turn on your laptop? This works for me but is very annoying to have to power down and up just to connect. Wonder if anyone has a solution that works for us both...

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Answer Match 55.86%

Is there any way to lower the threshold temp for when the fan comes on? I've downloaded Dell Power Command and set it to "cool" - but it does not change the fan.
Are all 9350's set this way? Is there any way to change it? I'd much prefer if the fan kicked on when it hit 60.
(I have the most recent BIOS.)
Thanks!

A:Dell XPS 9350 - Fan does not turn on unless it hits 83 degrees Celsius.

Hi ITSGOINDOWN,
The fans are designed to run automatically when the system temperature reaches a specific point. 
If you wish to change the fan settings, you could download and configure SpeedFan and that should serve the purpose - http://bit.ly/Yznvna
This blog might help you with the configuration - http://bit.ly/2cG3Dcj
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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Answer Match 55.86%

I have a Dell XPS 13 (9350) connected to an external Dell U3415W display via the Dell USB Type-C to HDMI/VGA/Ethernet/USB adapter (470-ABQN) using an HDMI cable.
When I power on the laptop and let it boot with the laptop lid open, all is fine. Both the external display and the laptop screen show the desktop.
However, when I immediately close the laptop lid after pressing the Power button, it also boots up OK with the external display showing the login screen, but the laptop front LED starts flashing 7x white, 2x amber (and repeats that pattern). That seems like an error code to me.
The Dell tech support line seems to have NO information on this LED flashing behavior. The otherwise helpful tech support girl tried her best telling me about battery charging and discharging status, but that's not what this is. 
Does anyone have any information on front LED error codes? Thx!

A:Dell XPS 13 (9350) front LED flashing error codes?

MOBIDUTCH,

The front LED indicates the battery charge state.



White
Battery is getting charged.


Amber
Battery is low or critical.


Off
Computer is plugged in and the battery is fully charged.



I am assuming you heard about all of this directly from the phone technician.  I checked to see if there was further diagnostic indicators and I didn't find any listed anywhere.

There where a number of diagnostic beep codes for the notebook



One

Possible system board failure - BIOS ROM checksum failure

Two

No RAM detected.

Three

Possible system board failure - Chipset error

Four

RAM read/write failure

Five

Real Time Clock failure

Six

Video card or chip failure

Seven

Processor failure

Eight

Display failure


Did you notice any beep codes when this happens or only the LED flashing?

I don't think that there is anything wrong with the system but I will be shooting you a friend request incase something further happens.

 

TB

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Answer Match 55.86%

Hello
i've got a brand new dell xps 13 9350 (2016 model) and i reainstalled clean windows 10 pro on it. All drivers are good and i've got this weird problem.
When AC is plugged in, everything works perfectly, no weird sounds. However as soon as i plug out the power, there is that buzzing sound when i scroll or do some acitons. I changed all three power plans (balanced, saver, performance), it's still the same, and i turned off c-states and intel speedstep in BIOS, still the same.
What could cause this issue, any option/driver? I really think it has something to do with the software, because when on AC it doesn't happen.
Any help would be appreaciated.
Thanks

A:Dell XPS 13 9350 (2016) buzz when scrolling but only on battery. Any help?

Update: Hmmm as soon as my battery got full, it started buzzing on ac well. Now when i unplug ac it stops. This is driving me insane. Any hint?

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Answer Match 55.86%

So I seem to have a similar problem to other users on the site. My XPS 9350 updated overnight and lost all ability to play audio (red X next to the speaker icon.) After following the instructions from "Some Recent Issues and Solution" I downloaded Realtek driver, 6.0.1.7829. from the Dell, However the driver is not installing. Here is the error message I get.
[10/19/16 22:46:54] Update Package Execution Started[10/19/16 22:46:54] Original command line: "C:\Users\Dave Raymond\Downloads\Audio_Driver_FFMX5_WN32_6.0.1.7829_A05.EXE" [10/19/16 22:46:54] DUP Framework EXE Version: 3.4.4.39[10/19/16 22:46:54] DUP Release: FFMX5A05[10/19/16 22:46:54] Initializing framework...[10/19/16 22:46:54] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client [10/19/16 22:46:55] logo.png[10/19/16 22:47:02] User Command: attended[10/19/16 22:47:02] DUP Capabilities Value: 50331647 (0x2FFFFFF)[10/19/16 22:47:02] DUP Vendor Software Version: 6.0.1.7829[10/19/16 22:47:02] Local System/Model Compatible with this Package? Yes[10/19/16 22:47:02] Local System OS Version: 10.0.0.0[10/19/16 22:47:02] OS Compatible with this Package? Yes[10/19/16 22:47:02] Local System OS Language: EN[10/19/16 22:47:02] Language Compatible with this Package? Yes[10/19/16 22:47:02] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\AUDIO_~1.782\miniunz.exe[10/19/16 22:47:02] Extraction-arguments: -x C:\Users\ROBBYB~1\DOWNLO~1\AUDIO_~1.EXE -o -d C:\PR... Read more

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Answer Match 55.86%

Hi,
This is my second post regarding my XPS 13 9350 in one week, as it seems to be having lot of issues ! I was previously facing issue with sleep mode, it wasnt going to sleep at all. But after updating BIOS to 1.2.3, it sort of recovered from that problem.
Now, yesterday night I closed the lid with 65% battery life, expecting it to go to sleep(Set to go to sleep when lid off). In morning, when I reached the bag, I felt like the laptop was literally burning !!! It was so hot to touch, and the led light in front was giving orange/yellow in color !! When I opened the lid, the lock screen appeared, which shouldnt be the case as it should have been in hibernation,which indicates the machine was not off at all !! The battery life was indicating 7% !! From 65% to 7%, that too when was put to be off !
This are some serious concerns for a premium product like XPS 13 9350. I am expecting a proper solution to this malfunction issue of the product.
 

A:Dell XPS 13 9350 severe bug and battery drainage issue !!!

UPDATE : Ok , now the battery life has dropped down to 4 Hours 30 Minutes !! Also the device is really heating up while using, I can feel the heat at the edge of the display and keyboard. The bottom part is even more heated !  Please give a solution to this !

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Answer Match 55.86%

Hi all, after a lot of troubles and lookung for more solutions here some findings:
- Gfx performance - install GfX drivers from 14th April and it will perform as it should (also avail through Msft Win10 Update)
- flicker in screen - install GfX drivers from 14th April and it will perform as it should (also avail through Msft Win10 Update) & latest TB drivers
- coil whines - no solution found yet
- battery live - is the worst. I get 3-4h doing only eMail with 25-50% screen brighness. I ran some check tools and noticed that I have a constant voltage in the GPU (0,7V) which should actually go back down to 0 (at least all other 6th gen devices I have do that)
- fan is always spinning (balanced power setting) when plugged while only doing eMail (no streaming of music or similar)
- standby power issue - so solution found yet

A:Dell XPS 13 9350, i7 6560 with iris 540, issue thread

Sad that you have to do this amount of beta testing on a very expensive laptop.  Unfortunately, as  business purchaser of many laptops for my company, I cannot spend this amount of time to figure out whey a brand new laptop, 10 minutes out of the box is flickering and crashing to a black screen multiple times.
Not only am I not going to make a third mistake by ordering a replacement, I'm looking at other vendors. 

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Answer Match 55.86%

When I close the laptop, often the computer does not sleep and I reach in my bag and the laptop is red hot.
Battery is almost always dead when I take the computer out.

This is very frustrating as I bought this item a few months ago.

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Answer Match 55.86%

This happens randomly.  I can't seem to reproduce it on call.  Basically I close the lid to put it to sleep but the computer doesn't go to sleep. Airplane mode just turns on but the laptop stays on. 

A:Dell XPS 13 9350 Airplane mode sleep issues

Hi Viper2ko,
Thanks for writing to us. 
When did the issue start?
Please update the BIOS and video drivers, also check the advanced power option settings ensure nothing is hindering the sleep mode from working. 
Also do let us know what windows the system is running on, do PM us the system tag# by clicking on my name in blue and select send a private message .
Meanwhile you can go through the below steps to check more on the issue
Open the Start menu and then enter cmd into the search box. Hit enter and the command prompt window should open for you. If not, click it in the search result list.
Note: it is possible that you will need administrative privileges to complete the next part successfully. If you are having trouble, you can attempt to run cmd as Administrator. To do this, search for cmd again, and then right-click it and select Run as administrator.
Now that you have the command prompt window open, enter the following at the command prompt: 

powercfg -requests
There is a space after powercfg
Hit enter . 
If any process or device is preventing your system from going into sleep mode, information about it will be displayed here. The program will attempt to give you precise information on the disturbance
Though we can always rely  on this method, but good to give it a try.

Regards

Regards

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Answer Match 55.86%

I installed Ubuntu 16.04 on my XPS 13 9350.  It does have the Broadcom wifi/bt adapter.
My wifi issue is the computer will not connect to my 5GHZ network. Every time I try it just fails to connect and asks me for the password even though it's correct.  I can connect to my 2.4ghz but not the 5ghz

My BT issue is I have always have to repair my BT mouse when the computer restarts.
I previously had a 9343 and I had no issues like this.  I was able to connect to my 5ghz network and using Bluetooth manager as a trusted device my mouse always reconnected at a reboot.  
I know there are some issues with Broadcom adapters but my 9343 had one and I did not have this issue at all.  Is it just because the 9350 has a newer broadcom chip so it's not fully supported?

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Answer Match 55.86%

Hi i have an otherwise working laptop that seems to shutdown completely (closes browser, shuts off programs) when the lid merely closes. I updated everything I could fine on Dell's website but to no relief. What can I do to fix this issue? 

A:Dell XPS 13 9350: Shutting down completely when laptop lid is closed.

Hi dsafwe,
Shutdown/ Sleep/ Hibernate is completely based on the video card drivers installed correctly and the Operating system on the system.
I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

Open the search box, Start typing devmgmt.msc and then press enter.
Select the Display adapters listed and right click on it.
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then NVidia/AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.

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Answer Match 55.02%

Dear all,
Wonder if you can help me solve a problem. I have just received an XPS13-9350 from the Outlet last week. It was certified refurbished.
I've tried to connect a VGA monitor to it via a USB-C to HDMI, then HDMI to VGA cable. The HDMI to VGA cable works perfectly on my Inspiron 15. The setup also works if I full power down the XPS13, attach USB-C to HDMI to VGA to monitor, and then boot up. The external monitor then works almost perfectly (with the exception of Netflix's video player which makes it flicker blue - Youtube and local video are completely fine).
What I cannot do is plug in this monitor whilst the XPS13 is on already - which is inconvenient as I move on and off desk a lot, and powering down the computer every time is unhelpful. Oddly, the monitor will also not be recognised if I simply Restart from Windows. I have to fully power down and plug everything in before switching the computer on again.
I have updated BIOS, video card and Thunderbolt drivers since and none of these has solved the problem. My system info is:
DELL XPS13-9350
Windows 10
Core i7-6560U, Intel Iris 540 graphics
8GB RAM, 256GB SSD.

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Answer Match 55.02%

Hello All,

My XPS 13 9350 has been BSODing again after a few months of relative stability.

I've ran memtest86, 20 runs without errors, chkdsk, sfc/scannow, and DISM scanhealth all returning without errors or integrity violations. I've also used Whocrashed to analyze the dump files, but it cannot tell me which drivers are bad or have gone wrong.The only common factor is that the errors are consistently associated to ntoskrnl.sys and ndis.sys (also ntkrnlmp sometime before).

Also to note, the most recent dump was a driver verifier BSOD if that helps.

I have attached the dump files to the thread, and would appreciate your assistance again.

Thank you!

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Answer Match 55.02%

I have removed the original Win10 and reinstalled from scratch Win8.1 Pro on my Dell xps 13 9350. I have downloaded all the possible drivers from the official "Dell driver download" page and run them all in the order suggested. Also the BIOS is updated. However, there are still several devices not recognized: 1. There is no Win8.1 driver for the trackpad. The one of Win10 is not compatible with Win8.1, so the trackpad is currently recognized in the device manager as PS/2-compatible. Moral: the scroll function does NOT work!! 2. Under "other devices" I get two "PCI data acquisition and signal processing controller" icons and one "unknown device" flagging "there are no compatible drivers for this device" 3. After installing the latest drivers (February updates -not sure which one in particular created the problem) I now get also under "IDE ATA/ATAPI controllers" and icon with "Standard SATA AHCI Controller" flagging "this device cannot start. (Code 10)" While I can live with 2. and 3., the issue 1. with the trackpad is VERY annoying, and it would be great if Dell would provide a driver for it (btw., this model is now more than 3 months on the market). PS: the February update seems has fixed part of the problems with the WiFi and with mouse. I could solve them temporarily in January by installing other drivers of another model (Dell xps 15 9550), in particular these two: Communications_Driver_G1... Read more

A:Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues.

Hope this helps for items 1 and 2, not sure about item 3...
For item 1, have you tried using the Windows 7 touchpad driver?  Download link below.  When you run the downloaded Dell Update Package, choose Extract (not Install), and create a folder to extract the files.  Then right click Setup.exe, choose Properties, then click the Compatibility tab, and then check the Compatibility box and choose Windows 7.  This should allow the driver to install successfully.
For item 2, you'll need to install the Serial I/O driver, which isn't listed for Windows 8.1, but you can find it in the Dell Driver Pack for Windows 8.1, link below also.  You'll need something like 7zip to extract the CAB file, but you'll find the driver buried in there.  Once you have the driver pack extracted to a folder, you can go into Device Manager, then right click the PCI Data Acquisition device, then choose Update Driver. Then choose Browse, and point it to the extracted folder and make sure include subfolders is checked.  The driver should then install.
Windows 7 Touchpad driver:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=377D1&fileId=3518195399&osCode=W764&productCode=xps-13-9350-laptop&languageCode=en&categoryId=IN

Windows 8.1 Driver Pack:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=DRW70&fileId=3491046975&osCode=WB64A&productCode=xps-13-9350-laptop&languageCod... Read more

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Answer Match 55.02%

HI EVERYONE! ive got this problem!..when i reboot the audio doesnt work , and same for the video  ..seems like i miss some driver but is not!
i've tried several times to remove and reinstall the video and audio driver ..without any success,, 
Any one is experiencing the same issue ??
thanks in advance !

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Answer Match 55.02%

When I connect my Dell XPS 13 9350 laptop with QHD display to an external monitor through the DA200 USB-C to HDMI connector the external monitors flicker constantly (laptop is fine-no flickering). Sometimes it works for like an hour then starts to flicker or longer so its not consistent. Below are the troubleshooting steps Dell has walked me through (including sending me a new DA200 part) to no avail:
- Dell has sent me a new DA200 USB C to HDMI part
- They have upgraded the Thunderbolt drivers and all other relevant drivers to latest ones (as of June 15 2016)
- I have tried on different monitors (5-6) and tried different HDMI cables.
Dell doesnt seem to know what to do now. THey have refunded my DA200 part purchase and told me to buy a separate HDMI to USB-C cable to test. If that fails it seems they will replace the motherboard. They say it could be an issue with the external monitors not being compatible with QHD, but this is not documented anywhere (they admit) and I havent heard anyone else having this problem on the internet and surprised every single person using this setup has QHD external monitors. This is an unworkable situation for me as I work in PC labs all day connected to external monitors.
Any advice? 

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Answer Match 55.02%

I bought a Dell XPS 13 9350 in December and I wanted to connect it to an external monitor via the thunderbolt port. I bought an type c to hdmi adapter off amazon and it connects. (Actually bought 2 and the problem persists). But occasionally both my screen and laptop will turn black then back on again. This causes my video that i'm playing to either freeze/crash (netflix/youtube) which is SUPER annoying. It goes from occasional to quite often. It's really random.

My drivers are up to date, cable is new and the monitor is new from boxing day. 

Any help is appreciated :)

A:Dell XPS 13 9350 Connecting external monitor via thunderbolt port

There are several posts on this forum about this issue.
SEARCH.

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Answer Match 54.6%

I have exactly the same issue. Can you please advice me. I have the latest xps 13 9350 with qhd screen. Laptop's screen works just fine, but the external screen looks very ugly. Basically the same problem as described by the topic starter.

A:RE: Dell XPS 13 9350 improper contrast / colors via HDMI on external display

Yuriy,
Please reply with the brand and model of LCDs that you have tested with the notebook and please include what resolutions that you are trying with the notebook and I may be able to help. 

TB

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Answer Match 54.6%

Dear all, 
I recently purchased Dell XPS 13 9350 i7 RAM 16GB 512SSD, 13.3″ QHD touch, Windows 10
 On this morning, I started the PC, I saw on scree
"Boot Guard verified DXE that is fail.Press any button to shut down"
And then shut down, not woking Power off.
Can you understand what the problem is, and suggest a solution?
Thanks a lot!
Thanh,

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Answer Match 54.6%

Hi,
today i received my new Dell XPS 13 9350. After Upgrading my BIOS to 1.19 and setting up my System I backup my Drive and restored it on the Samsung 950 Pro. But it doesn't boot!
Hour after hour i tested, tried in BIOS etc. and almost gave up. Even Booting from USB to reinstall or Booting Dell Diagnosis didn't worked. But the PM951 SSD worked fine. So lastly I downgraded to 1.0.5 and the 950 Pro worked.....
Question: Where can I find a newer BIOS than 1.0.5 but older than 1.19? I can't find any downloads.

A:[WARNING] Dell XPS 13 9350 BIOS 1.19 Upgrade won't Boot with Samsung 950 Pro anymore

(SEE MESSAGE SENT TO DELL REGARDING THIS ISSUE WITH MY XPS 15 9550)
Hello,

Replacing the motherboard did not resolve the issue; however, I now have a better understanding as to what's happening:

(tested with 2 SSD's, and 2 HDD's)
(tested with original and replaced motherboard)
(tested with both legacy and uefi boot modes)
(tested with secure boot enabled/disabled)
(tested with original BIOS firmware version, and latest --JAN 5th)
SCENARIO #1 (SATA1 as boot drive, m.2 as secondary) :

-BIOS randomly does not detect SATA1 drive (does not show in System Configuration). 
-"No boot device found"' error, followed by dell system check.

SCENARIO #2 (m.2 as boot drive, SATA1 as secondary):

-BIOS randomly does not detect SATA1 drive (does not show in System Configuration). 
-Post BIOS, Dell logo with spinner animation will show for more than a minute, and then boot into windows.
-SATA1 drive will almost always show in Windows (even though BIOS does not report it).

SCENARIO #3 (m.2 as boot drive, SATA1 disabled in BIOS):

-Windows boots fast (less than 10-15 seconds)

 
CONCLUSION:

The SATA1 drive is not always detected/initialized early on in the boot process (BIOS); it is often detected/initialized later on in the process (POST BIOS), but this causes a significant startup delay. 
TEMPORARY FIX:
 
Disable SATA1 in BIOS.


The problem described above makes the SATA1 drive unusable (given its poor stability) as... Read more

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Answer Match 54.6%

I have a Dell XPS 13, model 9350 (released Fall 2015), with the matte 1080p display (non-touch).  It has the new USB-C / Thunderbolt 3 port to connect to external monitors.  It requires an adapter to connect the USB-C port to HDMI inputs on external monitors
I have purchased two different USB-C to HDMI adapters and have tried connecting both to my relatively new LG LA6900 1080p HDTV as well as an older 1080p computer monitor, both with HDMI inputs.  Regardless of which adapter or external display I use, the colors come out washed out with very poor contrast when I export to the displays.  Regular greens and blues become neon, the whites are so bright they wash out all detail, browns are a light yellow, etc.  In general, the contrast and colors are so off that the external displays are pretty much unusable.
I have used both of these monitors as external displays for several other laptops with no problems.  I never have to adjust the monitors’ settings or the computers’ settings.  With the Dell, I have tried every imaginable adjustment on the monitors.  I have also used Windows 10’s color calibration tool.  I have also played around with the display driver’s settings. I also tried using several different HDMI cables. NOTHING fixes the bad contrast and washed out colors.
By process of elimination I know, therefore, that the problem lies in the Dell.  I have spent hours on the phone with Dell tech support.&... Read more

A:Dell XPS 13 9350 improper contrast / colors via HDMI on external display

Regarding the notebook, am I correct in understanding that the color problem only appears on your two external monitors and not on the LCD of the notebook itself? If this is correct then I don’t suggest reinstalling video drivers, if the LCD has a good display the drivers aren’t going to be the problem.
Have you tried other connections than thunderbolt to HDMI? Does the TV and monitor have Display port, standard VGA or DVI connections that you can try different Adapters with?  I certainly understand how you may not have these extra adapters lying around but if possible, this may be a way to see if it’s a problem with the type of adapters you are using, or a problem with any type of adapters.  You mentioned you have tested both displays on other notebooks, where you using thunderbolt to HDMI adapters on these other notebooks?
I mention power options on a lot of my posts but with notebooks you can’t emphasize it enough, I certainly suggest testing with the AC adapter connected to the notebook, and the Windows Power options plan set to High Performance and check to see if that makes a difference.
I don’t know if I suggest a service right now, especially if I am correct in understanding that the image on the LCD is fine but it may eventually be something to try. I will shoot you a DM to get your information if this turns out to be a suitable option.
 
TB

3 more replies
Answer Match 54.18%

When applying this driver via Plug-n-Play during an OS deployment (Win7 x64) or when manually installing post OS deployment, this driver causes a BSOD.
There are no other drivers available for this. Anyone have a solution?

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Answer Match 54.18%

When applying this driver via Plug-n-Play during an OS deployment (Win7 x64) or when manually installing post OS deployment, this driver causes a BSOD.
There are no other drivers available for this. Anyone have a solution?

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Answer Match 53.34%

Hi Team,
I just purchased Dell XPS 9350. Whenever I do full shutdown then boot, always video, audio (both online and local videos) via any browser, VLC, movies & tv app are not playing and its keep loading. It will resolve once I restart the system, so its consistantantly happening after every full shutdown then boot.

I found that it's because of Realtek HD Audio driver  (V6.0.1.7829) and system working perfectly after rolling back to HD Audio Device default driver. Please fix this.

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Answer Match 52.92%

Frustrating to have automatic update screw up my computer. Worked fine until I completed the update from Dell on 7 Oct 2016.

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Answer Match 52.92%

On my XPS 13 9343, if I go to the Dell Support page, there is a detect button which will inventory my driver versions and tell me what needs to be updates. On my 9350, that detect button does not exist. I have to manually look at each driver and hope that I can tell if I need an update. Will this be fixed?

A:Why doesn't the XPS 13 9350 have automatic driver update detection like the 9343?

My XPS 13 (9350) has a tool installed called "Dell Command Update".  When I run it, it spends quite a while "Determining available updates" before reverting to "Warning: This application does not currently support your system model".
Just one of several examples I've seen in the last few days that suggest Dell have started selling this laptop too soon, before they're ready to support it.  (Just try asking Dell Pro Support about Thunderbolt 3 - they've no clue!)

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Answer Match 52.92%

Since last BIOS update, my XPS13 9350 won't stay in sleep mode after I press the power button or select sleep mode from the start menu. It goes in sleep mode and wake up 3-5 seconds after. It was working just fine before the last update! Can anyone help?

I've tried whatever is on other forum so far including making sure the network adapter can't wake on, rebooting, etc.

Please help!

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Answer Match 52.5%

Good Evening All,

I having a problem with my Dell Latitude D610.

I went to update the BIOS and it said that the battery is not installed despite the laptop running solely off of battery power!

I have ran the dell device diagnostic and device manager and no issue appears to be with the battery. When you check the battery info in the BIOS settings it says the batteries are not installed and also when you log into XP it constantly says running off of AC power even when its not plugged in!

Any one got any ideas what could be causing this and how it can be solved?

Thanks Nick
 

A:Dell Latitude "battery not installed" preventing BIOS update

It may be referring to the CMOS battery which is wired to the computer beneath the keyboard. The battery can be replaced for $8.95 to $29.95 depending on where you purchase...

But regardless, you do have a problem that must be resolved. The D610 has been one strange little irrelevant problem after another... but you cannot afford to irritate it and have that mysterious unremovable password appear as it has on so many D610 and D620 Dells.
 

6 more replies
Answer Match 52.08%

Dear sir/Madam:
I installed an Intel chip set driver (Intel management engine interface driver) downloaded  from SupportAsst However,It is  still showing up repeatedly for installation recommendation. Why?

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Answer Match 52.08%

My CD burner stopped working (it would burn a little then stop) and after a lot of work I found that it was a Microsoft Recommended Update that was messing it up. If you have a problem with burning cds in XP then uninstall the following Microsoft Recommended Update:

!!NOT A RECOMMENDED MS UPDATE!!
___________________________________________________

Q320174: Recommended Update
___________________________________________________
This update addresses several CD Burning issues in Windows
XP, and is discussed in Microsoft Knowledge Base (KB) Article
Q320174. Download now to prevent problems with burning CDs.

For more information about this issue, read Microsoft KB Article
Q320174. (This site may be in English.)

System Requirements

This update applies to Windows XP.
___________________________________________________
 

A:NOT A RECOMMENDED MS UPDATE for XP

neonwaters
Thank You for the information, its good to know, Tom
 

1 more replies
Answer Match 51.66%

Hey guys. I just bought a new PC for school and the HP Support Assistant program recommends an update to the BIOS. Now I know the update is available but I also know that you typically should only update if their is a problem as updating BIOS is risky if not done properly.Now since is a recommended update, I have already attempted the update and it has failed twice. I do not want to keep taking chances of messing up a brand new machine just for an update that may not even been necessary to begin with. What I would like to know, is what exactly does this update add/fix on this machine? I have already searched the Internet but have been unsuccessful in finding a description for this paticular update. If someone could please take a look at the attached screenshot and let me know what this update is for, I would be most appreciative. At least then I could make an informed decision on wether or not I'm going to attempt this update again. Thank you. 

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Answer Match 51.66%

Can you recommend a better AGP card than the NVIDIA 6200 8X 256MB DDR2 for my Dell Dimension 4600?

I bought the 6200 to support my new 24" LCD monitor at 1920x1200 for my Dell, to replace the factory GeForce FX 5200.

Unfortunately, when I play live TV via WatchHDTV, the video is a bit jerky at 1920x1200. The video is very smooth if not perfect at lower resolutions. On my previous 19" LCD, the video was perfect at 1024x576 with the FX 5200.

I assume I am restricted to AGP due to my PC. I expected better performance from the 6200 but unless there are other limiting factors it looks like I will need to replace it.
 

A:Recommended video card for Dell 4600 w/1920x1200 monitor

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Answer Match 51.66%

  I have HP Pavilion 500-141ea Desktop PC, Purchased 2014.03.27, Product no. D7D35EA#ABU.  Motherboard Manu: MSI, Model: 2AE0 (P0). Current BIOS is AMI 80.35 dated 2013.07.10  Win 10 (64bit)  Online Support suggests that this desktop should be updated to two versions...     1) HP Consumer Desktop PC BIOS Update (ROM Family SSID 2AE0) 80.52 Rev.A 5.1 MB Nov 12, 2015     2) HP System Desktop BIOS Update for 2013 HP Pavilion 500-axx PC PC models(with a 2AE0 ROM Family) 80.51 Rev.A 2.9 MB  Nov 4, 2015   How can I tell which one I should use? 

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Answer Match 51.66%

I've checked the box to have Recommended updates treated the same way as important ones. I have also choosen to download important update and let me choose which to install. When there is an important update, I get the notification in the lower right part of taskbar. When there is a recommended update, I get no notification even thoough I've checked the box to treat recommended updates as important ones. I'm running win 7 ultimate 64 bit. Any suggestions????

A:Recommended update not behaving

Humm, i do get notifications as you but i did noticed that i have to go in my control panel => windows updates anyway, to choose/check the updates to be installed. I do prefer that way so i can see what's on.
Only Windows defender updating without nothing to do.

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Answer Match 51.66%

There is a new recommended update for my W8.1 today, Quote from KB2976978






This update will help Microsoft and its partners ensure compatibility for customers who are seeking to install the latest Windows operating system.



My windows 7 system also had a new update today, the many times released KB2952664

Neither W8.1, nor W7 will be updated to Windows 10. As such, the update joins the other W10 related update:

That did not stop MS to change how the "Windows Updates" panel looks, sneaked in the W10 coming soon message:

I'll disable Windows Update for couple of weeks, don't want W10 dropped on it by "accident"...

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Answer Match 51.66%

Hello everyone,
 
I am sorry if I am doing this wrong, I am new to this forum.  I have two questions and would greatly appreciate any help.  My first question is; when I am done using my computer, I always click the sleep mode and put it to sleep. I have a hp computer and 8.1 that I recently "had" to update too.  Now every once in a while and it is not all the time, I will come into my room and hit the enter button or move the mouse and it will not wake up.  when my computer is in sleep mode the tower light is yellow as well as yellow light on my monitor and then when it is awake it is blue. Anyway when this happens I always have to hold in the power button for 10 seconds and restart it which has worked. I just wanted to know why this would be doing it and is there something I can try or do?
 
My second question is I have a recommended update from HP and it is an Alcor micro card reader Driver it is under recommended updates as well as under the printers and accessories category. Is this something that I absolutely need? should I just go ahead and download it since HP recommends it? I don't even know what it is or what it is for.  
 
Thanks for any help, I am not a computer expert or anything so I learn along the way.  I appreciate any help from anyone and appreciate their time to help.

A:Windows 8.1 & A Hp Recommended Update

The card reasder driver is for those SD cards from our Digicams, and some tablets use them too.
Not updating it shouldn't be an issue.
As for your sleep issue, may I suggest not hitting the sleep button, but just closing the lid instead and report back with the results?
 
PS: There's no need for apologies.
We enjoy meeting new people like yourself and we derive lots of pleasure, if and when we manage to resolve problems for those who need it.

3 more replies
Answer Match 50.82%

Hi Everyone,
I apologise if this has been asked previously, but i wasn't 100% clear in the other answers to this,
I have a Dell Inspiron 3847 desktop (not slim), purchased in Jan 2015. It has an intel core i5 4460 cpu and an INVIDIA Geforce GT 705 graphic card, 16gig DDR3 ram,
It has always run very quite, but just recently (within the last couple of weeks) i have noticed it making more sound then normal, it's soft but a constant high pitched sound which appears to be coming from the stock 300w psu,
If i wanted to change the psu, what make and model would be compatable?, sorry, but i am not really savy with voltages and figures etc, that is why i have asked purely for a make and model number that has been used in this model before, and would work,
From what i have read on this forum, a few people seem to have had issues with the stock psu after a period of time. Any recommendations would be greatfully appreciated, especially from users of the Inspiron that have upgraded their psu,

Thanks Again,
Mr Anthony

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Answer Match 50.82%

XPS13 with Windows 10.  See screen shot below.  Dell Support Assist program says the two driver updates are recommended.  clicking "install" it shows progress to install, then says installed, but on refresh or re-entry to the program it still shows them as needing to be installed.  No errors generated.  Other driver updates done the same way without issue.  Suggestions?

A:Dell SupportAssist - says driver updates are installed but still showing need to be installed after refresh?

Don't use Dell Support assist with windows 10. Windows 10 will install generic drivers if Dell doesn't have win 10 drivers. You should mention the full model name of the computer. Does Dell support your model for upgrading to win 10? If so, get the win 10 drivers from Dell Drivers and Downloads.

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