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Hp Envy Laptop (touchscreen) Sleep mode but cant turn on. I ...

Q: Hp Envy Laptop (touchscreen) Sleep mode but cant turn on. I ...

I put my laptop on sleep mode. I later then try to on it . However, it has no reaction. I tried to power off it by holding onto the Power button, but it couldnt off.I then took the batt off, the power button is off, i then try to on it again. But it does not work. Though the adapter is working.( lights seen) . I could not on it. I tried the method given on youtube . Still not working. Any advice can you give me ?

A: Hp Envy Laptop (touchscreen) Sleep mode but cant turn on. I ...

Send me via email will be good too

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Answer Match 98.28%

My Laptop was working fine. It was plugged in as to charge the battery. I went to bed, got up the next day to use my laptop. I pushed the power button and nothing happens. I made sure the battery was seated correctly and also the plug into the laptop and wall. I also tryed diffrent outlets in my home and nothing.
 
The only thing I ca tell you is that when I press the power button the light next to the power input blinks (3) times and then stops. Nothing more happens. That is all the information I can provide.
 
So can you please help me find a solution? My warranty has since expired.
 
S/N [Personal Information Removed]
P/N G6U51UA#ABA
Model: M7-K111DX
 
V/R
Scott











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A:My Envy Touchscreen M7-k111dx Laptop will not turn on.

Visruth,       I went and looked in the end of the power connector where it connects into the computer, and found the center pin on the power adapter was bent to oneside and this prevented it from seating correctly within the laptop.     I used a flat screw driver from an Eye Glass repair kit and bent it back to the middle.   Vala!     Everything is working fine, computer turned on and battery is charging.     I want to thank you for research and suggestions into my search for answers.    V/R    Scott

6 more replies
Answer Match 81.06%

Unsure as to whether to post this here or in the hardware section, but since this might be a software problem I figured I'd try here first.

I have a Dell l702x which has an SSD for the OS and some programs and a normal HDD for generic storage needs.
A few months ago a strange and annoying problem started occurring, in that whenever I put the laptop into sleep mode, either by closing the lid or by choosing it from the start menu, 9 times out of 10 it will begin going into sleep mode, the screen will go black/turn off etc. but the mechanical storage HDD will not spin down and turn off, locking the laptop into this neither on nor off limbo state. When this happens the only things I can do are: hold the power button to force shut down, remove the battery, or let the battery run dry. The next time I power the laptop on I'll be greeted with the "you didn't turn your computer off properly" screen.

I figured this was a problem with the HDD itself, as it was a few years old and was giving me other warning signs that it was on the way out (such as labored clicking and grinding noises when made to do extensive data transfers). So, I saved a bit of money, bought a new HDD (even a different manufacturer to the original, a Western Digital instead of seagate) copied my data to it, installed it, only to discover that the problem STILL exists, sleep mode is still unusable to me.

I can imagine that reinstalling windows will probably solve my issue, however since it&... Read more

A:Laptop's sleep mode does not turn off hard drive

go to the Dell support site and complete an online diagnostic, then check for driver / bios updates for your laptop.
 

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Answer Match 78.54%

i disconnect the HDMI cable from my Asus laptop and put the laptop on sleep ....and when i want to resume the screen goes blue or black if i do it immediately
it happens every time i have to cut out the power and turn it on so that it works again.
Can anyone help me?

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Answer Match 76.02%

I have three questions regarding my HP Envy which I recieved in September, 2016.  1) how do I find the serial number? 2) how do I correct this system error? AccelerometerStexe - System Error. MFC120U.dll is missing. 3) I have an Espon Perfection V300 Photo Scanner, it works perfectly with Windows 7 on my work laptop. I cannot get the scanner with Windows 10 to work. I am connecting the scanner via a USB. The laptop recognizes the scanner and adds it as a device. However, it does not install any drivers to make the connetion between the scanner and the laptop.  I have tried multiple times to download the drivers from Epson.com and still does not work. The system is totally up to date and I know the USB works.  This is driving me crazy as I need this scanner to work with this laptop. 

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Answer Match 71.4%

I opened my Hp Envy Ts m6 sleekbook and the screen cracked. It's got a crack from the top left corner diagonally all the way to the bottom of the screen,  two coming diagonally down from the right side to  the bottom of the screen where it  has several smaller cracks meeting all in the same area  in all directions . My laptop isn't under warranty anymore and I got it in December of 2013 . How can I go about fixing this, Would hp help? I'm not sure how expensive this is to get fixed. Thank you

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Answer Match 70.98%

Have an HP Envy dv7 running Windows 8 64 bit.  Have only had the laptop a month and was fine to start but now the computer quickly enters sleep mode in as little as 2 minutes from walking away from it.  Am using the high performance power settings and have ensured that the dimming/turning screen off/put computer to sleep are set at 10/20/120min respectively.  The laptop wakes as soon as I swipe my finger on the reader but is annoying to constantly find it alseep in as little time it takes to go to the kitchen to get a drink. Also had it go to sleep on me while in the midst of reading a web page.  Have only added MS Office and Mozilla Firefox/Thunderbird for additional programs since I purchased it. Any help would be appreciated. Thanks.

A:Envy dv7 enters sleep mode unexpectedly.

Hi,this is common and reported by many windows 8 users. how your PC will go into sleep again depends on how you wake it up.can you try wakeup your PC using power button and leave it for sometime - check if it still enters Sleep mode in the same time or this time as per your power Plan? you may need to create new power plans to get rid of this issue. because several updates from Microsoft/HP power assistant change the power settings of PC. which possibly causes the issue.what i can suggest is, create a new power plan and make sure hybrid sleep is disabled aswell. Hope it helps. Good Luck !!!!

9 more replies
Answer Match 70.14%

hai.. help needed.... i am having the exact problem as op.. when i press sleep button, screen goes black (as usual).. but fan, and other keyboard lights are still on... it just freezes... i have to force shutdown to again use my laptop...

i am attaching the msinfo32.nfo, driverview.txt...

and one more thing... i dont have problem of bsod... thanks..

A:Laptop freezes between entering sleep mode to being in sleep mode

Original Thread

Laptop freezes between entering sleep mode to being in sleep mode

4 more replies
Answer Match 70.14%

Hi,
I've had this problem intermittently on my laptop for the past 2 years however it has been occuring more often recently.

Basically sometimes when I click the sleep button on Windows 7, the screen fades to black as usual. However the fan keeps running (sounds like when it's on full load) and the power button light stays on endlessly. I always have to force shut it down and restart it.

What can be the issue?
Thanks.

A:Laptop freezes between entering sleep mode to being in sleep mode

Hi joseph10444.

Such a situation may occur when some driver (mostly the PnP device drivers depending on the ACPI configuration) fail to response within a stipulated time period during the power state change.

Let us see some data. Upload your MSINFO32.nfo file.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.
Upload the list of all the third party drivers Using NirSoft DriverView :
Download and execute Driverview
View > Hide Microsoft Drivers
Edit > Select all
File > Save Selected Items
In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
Zip the .txt file and upload it.
Those files will give us a closer look to the issue.

7 more replies
Answer Match 70.14%

Hp Envy Phoenix 810 sometimes when inactive, for varying time lengths crashes/goes into sleep mode/switches off on its own. Sleep mode and hibernation mode disabled and already spoke to HP and done all the obvious checks. Is it now likely this a hardware fault, has been doing this almost since purchase date. Very frustrated and any help would be much appreciated, still under guarantee. Daz.

A:Hp Envy Phoenix 810 desktop crashes/goes into sleep mode/swi...

Hello @Dazpot1972, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, this post has instructions.http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...

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Answer Match 70.14%

Hi!  I purchased an Envy x360 m6-ar004dx recently and so far it has been a decent laptop.  One thing that has been a nuisance is that when I lay my laptop on its side (rotated 90deg, lid opened and not in tablet mode), the laptop enters sleep mode after X amount of minutes.  At times, the laptop is does not go into sleep mode when it is on its side, however, it enters sleep mode when I retreive my laptop from the aforementioned position.  It seems like the accelerometer is triggering sleep mode when rotated in either direction.  I reviewed all of my Power Options and ensured that the computer does not enter sleep mode when plugged in.  Are there any settings I can modify to resolve this issue? Thanks in advance!

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Answer Match 70.14%

Short story.  Put my HP Envy 15tr-c0000CT0 in sleep mode and now it will not power on.  Any idea's how to get it to turn back on?

A:HP Envy 15tr-c0000CT0 in sleep mode and now it will not powe...

Hi, remove the power source and the battery (if it is removable ) and press and hold the power button for 10 to 15 seconds, and connect back the charger and power it on,might work.  Cheers

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Answer Match 70.14%

HI. I have been having the exact same problems. can I get help please?

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Answer Match 70.14%

I 've added an external keyboard and an external monitor to my HP Envy m7-n011dx laptop.  Both are recognized by the laptop if I leave the lid open.  When I close the lid the computer goes into sleep mode, and I cannot use the laptop with the attached keyboard and monitor. How do I instruct the laptop not to go into sleep mode when I close the lid so I can use the attached keyboard and monitor? Many thanks! MPBEqual

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Answer Match 67.62%

Short and sweet, they don't work unless I do it manually, and the sleep mode is known to randomly jump awake at times too.

Anybody else have this problem or know of something I have to turn on/off for it to work?
 

A:sleep mode / screen turn off

I found a problem like this after installing service pack 1. My problem was fixed after I updated my bios.
 

2 more replies
Answer Match 66.78%

Hi all,

For about a year and a half now i have owned a htpc based on a DFI P55-T36 board.
Everything is running great and i'm very content ever since i switched to XBMC software etc. etc.

There's just one problem for me...
No matter what i do, Sleep mode will not work correctly with this machine.

Also...i have recently purchased a Ortek VRC-1100 remote which works very well with MCE and XBMC out of the box.
This remote has a power button which will send the keyboard command to put the machine to sleep (i believe its Win + S?).

Anyway, in both of these cases i would very much like to Shutdown the PC rather then use Sleep mode at all.

Is there any way to disable sleep mode entirely in Windows 7?

So whenever a sleep mode command is sent, the PC will simply shutdown?

A:Turn Sleep/Hibernate mode into Shutdown?

That would be in your Power managment settings you set it to NEVER it will not go to sleep or Hibernate

Goodluck

3 more replies
Answer Match 66.78%

My desktop is running Window 7.
It is automated turn on when i put it in sleep mode about 2 hours.
Would someones please help me?
Thank you so much.

A:Windows automate turn on in sleep mode

Go to Start/Search and type in Task Scheduler. See if there are any tasks that scheduled to wake the computer.

1 more replies
Answer Match 66.78%

Is there a way to turn off the monitor when my Windows 8 PC goes into sleep/standby mode? Right now the monitor stays on with a "HDMI input" message bouncing around the screen.

A:Turn off monitor when Windows 8 is in sleep mode

Actually, what that's telling you is that your monitor thinks the input has been shut off, which most monitors would accept as a signal to put the monitor in sleep mode.

This may be a configuration setting in your monitors on screen controls. Or, your monitor may not work correctly with sleep mode with HDMI.

4 more replies
Answer Match 66.78%

Hi. I just bought a new Dell XPS 8700. The included GPU has an HDMI connection. So I plugged that in to my monitor and now my monitor won't go to sleep/amber colored light mode on shutdown. I have to manually shut off the monitor. Kind of stumped on what needs to be done to get it to go to sleep automatically on pc shutdown. The OS is Windows 8.1 if that helps. Thanks.
 

A:Monitor not going to sleep mode/Have manually turn it off

bump
 

2 more replies
Answer Match 66.78%

I have a problem with my desktop computer. I turn the desktop on and my monitor button turns orange instead of green and says in sleep mode press any key. I hit any key and nothing happens. I've made sure the cords for the monitor are pulled into the desktop but still have same problem. Now I unplugged the monitor cord from the desktop and it has another message that pops on the screen I forget what it said it was green and red. But when I plug the monitor back into the computer it goes back to blank screen. Does anyone know whats wrong? If so can I fix it? Thanks in advance for any help.

A:Turn on computer but monitor says sleep mode

Is this in the wrong area?

2 more replies
Answer Match 66.78%

Noticed while using the laptop that it wasn't charging, even while plugged in.  Screen went blank, then all noise stopped. The charging light where the power adapter plugs is comes on when connected to power.  Replaced the internal power adapter and the entire power adapter cord, still nothing even after hard reboot where I tok out the battery and held the power button. Is it worth fixing? I've only had it two years.  Thanks!

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Answer Match 66.36%

I have an HP media center PC running x64 Vista, when I usually put the PC in sleep mode (I'm assuming s3?) the case fans, PS fans and CPU fan would all cut off, now they do not. I have been reading and scanning forums all day on the subject and find no fixes. The closest thing I can come to is a registry setting? There are no power management options in BIOS(the BIOS is the most recent release, I checked).

Any suggestions appreciated!
JC Carmichael

A:Motherboard fans won't turn off in sleep mode anymore.

Fans won't cut off as in woon't turn off or keep on going? Have you tried flashing the BIOS?

5 more replies
Answer Match 66.36%

I just bought a hp pavilion dv2745se part of the hp pavilion dv6000 series six months ago, and it has recently started crashing whenever it either A. Goes into sleep mode, or B: when i shut the screen. I haven't messed with any of the setting recently so I am baffled at why this is happening.
 

A:HP pavilion dv6000 Does not turn back on when it goes into sleep mode

Please update all your drivers:

=> HP Drivers <=
 

1 more replies
Answer Match 66.36%

Hi. Yesterday I try to wake up my laptop but I can't - laptop running but there was a black screen. So I push the power button for 5 seconds to turn off the laptop, when I trying turn him on then nothing happens - power on indicator lights for 5 seconds but laptop dont start. I try remove AC, bateries, bios batteries, ram, hdd, dvd, but nothing helps. I heard about reseting - remove AC and baterie then push power button for 30s - but this also don't help.  Please help me witch this, how to fix this or give me some clues what is wrong in mine laptop.

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Answer Match 66.36%

Hi i have been experiencing this problem since i first built my PC. It seems to wake up from sleep at random times in the nite(very disturbing). I have already turned off all the devices that wake it up that are not USb interface and I have no idea how to proceed to trouble shoot this issue, please help if you can.
Thank you,
J
EDIT: It goes back to sleep on its own(sometimes)

A:Computer will offten turn back on when in sleep mode

have you turned off the waking from lan of your network card? also, there are some power management settings in bios which deal with auto waking up from sleep. see if this is the case, as windows settings might be over-ridden by bios.

4 more replies
Answer Match 65.52%

Hi,
I have my new PC for a 4 months, everything worked perfect till one morning I turned it on, and the monitor (SAMSUNG) tried to detect the graphic card (ASUS R9 290) without any success and turned to sleep mode. The monitor works without problems with another PC or Laptop. I connected the VGA card to my tv LG, and it works without problems, after when I connected it back to my monitor, it works, but not stable, in the screen resolution properties it doesn't recognize the monitor, it's going in safe mode for any entering to game, installing some program or restarting of the computer. I tried to put my GTX 650 into that slot (there are 2 slots for graphic cards, and I tried both of them) instead of R9 290, and everything works without problems. So I decided to connect my GTX 650 that works perfect to x16 slot, and the R9 290 to x8 slot... connecting the monitor to GTX650, it detect also the R9 290 without any problems, but when I disconnect the monitor from the GTX650 and connect to R9 290, the monitor going to safe mode again. I tried all these connections with many different cables (all the cables are in working condition).
If somebody can help me, I will be grateful
Thanks
 

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Answer Match 65.52%

i left my pc on and it was in sleep mode which is set for 1 hr after inactivity my 2 year old little monkey pressed repeatedly the on off button my partner sed he heard alot of bleeps i asume the error beep and so he jus switched it off at the wall not shut down properly as he dosent have any pc knowledge i turned the pc and the fan starts up instantly but its like there no info going from my tower to the screen nothing comes up and the fan is at full speed and it jus stays like that . iv managed before to fix quite a few virus problems even wen my updates went silly and lost my network adapter i fixed but this had completly stumped me please help as i am lost without my pc my family live far away and this is my only contact thankyou everyone who replys n megaa megaa thanks before hand to the one who fixes it lolol
 

A:my computer wont turn on it sounds like its jus coming out of sleep mode

Maybe try last known configuration.

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Click the Start button , click the arrow next to the Lock button , and then click Restart.

Do one of the following:

If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start, and then press F8.

On the Advanced Boot Options screen, use the arrow keys to highlight Last Known Good Configuration, and then press ENTER.
 

1 more replies
Answer Match 65.1%

i dont knw how to switch on the wirelss on my Envy











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A:How do I enable (turn on) wireless on my Envy laptop?

 Check the Lights on the F12 key if it is amber that means your wirelss is not on ..try to push the F12 Once it will turn Blue and thn try access the internetthat might help youGood Luck

10 more replies
Answer Match 63.42%

I bought this laptop at a local department store here in Thailand (where I actually reside) almost 3 years ago.  Been fairly trouble free EXCEPT when I experienced a major power outage almost three weeks ago.  I cannot get it to boot in normal
mode for the life of me -- I AM IN SAFE MODE at the moment trying to get answers.  I went to a local computer repair center last night to see if they had a boot disc available but they did not.  I really need the data that's stored here, all the
documents, the pictures, music and videos, and other data.  So, actually two questions: 1.)  How do I get the laptop to boot in normal mode and 2.) how do I migrate files, folders, and other needed data to DVD+RDLs as a back up in case I do in
fact need to go out and spend to get a new laptop?   Your help is much appreciated !!!
Very respectfully,
Jon
aka Tetsuyama511

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Answer Match 61.74%

My brand new notebook was defective! The touchscreen did not work. I'm sending it in to Memphis, but I have to wait for the credit and purchase it again! I bought it on sale! Perhaps, I now know WHY it was on sale!The executive complaint guy(Aaron) no longer returns my calls after the awful review I have HP. I'm sending it back, waiting for my credit and going straight to Dell! I cannot wait another three weeks for one to ship from China!I'm furious, and over HP!!

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Answer Match 61.74%

Hello,

My laptop is an MSI Gx660, running windows 7 64bit with 12gb ram.
The laptop is only 1-2months old and My harddisk has very little files with about 205gb free on the C drive.

After using for a long period of time like 6-7hours, I would usually put my laptop into hibernate mode.
When I click hibernate, the screen turns black but even after 20mins the power button including wifi and other lights doesnt go off, which I have to force shutdown by holding the power button. Even sleeping the laptop after 6-7hours does the same issue, unable to go to sleep(indicated by the blinking power button)

The wierd thing is that if I use the laptop for about 2 hours or less, I am able to fully hibernate or sleep, which I tested a few times.
Can anyone help me?

A:Laptop doesnt turn off when going into sleep/hibernate

Check the power options in the control panel (start, power options) are set correctly to what you want the buttons to do - if these are correct, you should get advice from MSI support given how new the laptop is, and why it seems to do it correctly after not much use but doesn't after prolonged use ??.

3 more replies
Answer Match 61.74%

My Dell Latitute E7440 will frequently have a blank screen after going to sleep. When it happens, I can't use the laptop until I turn it off and on, losing all the programs I have open. Two days ago I got a BSOD 9F when trying to wake it up. I don't know that's wrong with the laptop, running WinDBG on the minidump tells me either ntkrnlmp.sys or igdkmd64.sys caused it but I don't have any detail beyond that. Need someone more knowledgeable than I to help me.

A:BSOD 9F - laptop screen won't turn on after sleep

There appears to 2 independent issues here.


Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88005cac2db, fffff88004308900, 0}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1b22db )

Followup: MachineOwner
---------

0: kd> lmvm igdkmd64
start end module name
fffff880`05afa000 fffff880`05f33fe0 igdkmd64 T (no symbols)
Loaded symbol image file: igdkmd64.sys
Image path: igdkmd64.sys
Image name: igdkmd64.sys
Timestamp: Wed May 08 09:45:19 2013 (51899917)
CheckSum: 00442E25
ImageSize: 00439FE0
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
The Intel video driver is outdated. See if an updated driver exists:
https://downloadcenter.intel.com/

The 0x9 is less clear, but I suspect the issue is the outdated Intel network driver.

Code:
****************************************************************... Read more

2 more replies
Answer Match 61.74%

Hi HP team. I have problems with my laptop (screen touch) HP Pavilion 13 X360 PC when it falls asleep after not being in use for certain time arround 30minutes. Whether it is connected to power or run on battery, in case it falls to sleep then it cant turn on the screen. The power buttorn remain blinking to show that it is not shut down, but whenever you click keybody buttorns or power buttorn the laptop does not turn on the screen unless I decide to press long the power buttorn to force it shut down and torn on again. Turning off and then on the laptop again, causes me to lose my data by restarting the laptop. Incase I dont force power off, then I will not be able to turn on the screen. Could you please assist me to resolve this problem?

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Answer Match 61.32%

I am having the EXACT same problem.  HP has been no help.  It seems like it is an incompatability problem with HP and Windows 10.  After being on the phone a number of excruciatingly frustrating days with HP help, they want money to tell me to do a reset and roll my computer back to 8.1! HP needs to fix this. My computer is a HP pavillion notebook 15-ab027clFIx it HP!

A:Re: HP Envy 15 Touchscreen Problem

HiI have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works, this post has instructions. Thanks.

1 more replies
Answer Match 61.32%

My laptop's touchscreen capability has vanished ever since I installed windows 8.1 but all the solutions I have found have proven to be useless. Touch screen has disapeared from device manager and calibrate touch screen has disapeared and I used to be able to use touchscreen previously. It seems hopeless but I wowuld love for someone to be able to help me wiht this problem. Maybe returning to older versions? I dont know quite frankly

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Answer Match 61.32%

hello peepsI need someone to tell me how to cancel the touchscreen, I canīt do almost anything with the mouse or with my fingers because that area is constantly active ...i tried to disable touchscreen using the following stepPress the Windows key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driver.Right-click, and select Disable from the list.Click Yes on the dialog box.                                                     BUT I DIDNT FIND ANY SOLUTION KINDLY HELP ME OUT                                                                                                                                          THANK YOU       

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Answer Match 61.32%

Hi, just gave my wife a new HP Envy 15t touchscreen laptop.  She plugged in the ac adapter to charge up the battery and the adaptor got very hot.  Has anyone else experienced this?  Is this normal?











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A:HP Envy 15t touchscreen ac adapter getting very hot

A tough one I guess. Mine feels about as warm as a cloth rinsed in hot water and wrung out- but not as warm as a baked potato fresh from the microwave. Yeah, I am not a gourmet cook.

8 more replies
Answer Match 61.32%

My three year old computer just completely stopped working, I can hear the fan but that is about it. I took to Best Buy where I bought it new and of course the warranty is out. So I paid to have a diagnostic done to find that my system board was bad. I want to send back to HP to have repaired or to get an estimate bug can't ever get support. When I do get someone in support they seem to think that if I pay $69 they can fix over the phone? I love this computer an it kills me to see it sit. Best Buy want take it back as a trade in because it doesn't work.

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Answer Match 61.32%

Hello, Here is my hp laptop model and product number.Product number: G6U23UA#ABAProduct model:  k020us (Energy Star) Recently I had a problem of "Display driver stopped working and recovered" frequently. I searchhed over internet and on Hp form and I got several solution. I tried uninstalling display driver from Device Manager and updated from windows update. But it didn't work. So, I ran into another solution. I downloaded display driver fro intel website and installed. This time it worked well and the problem was resolved. But suddenly today, when I tried using touchscreen, it is not working. I do not know since when it stopped. On system properties, it says, "No pen or touch input is available for this display". I looked into this page. Then, I downloaded graphics driver from Download Center. But it tells that "This computer does not meet the minimum requirements for installing the software". I am out of options except factory reset (I think!!!), which I am not going to do, since there is many things installed on my lapotp and I have  work here. Help me.

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Answer Match 61.32%

hello I need someone to tell me how to cancel the touchscreen, I canīt do almost anything with the mouse or with my fingers because that area is constantly active ...i tried to disable touchscreen using the following stepPress the Windows key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driver.Right-click, and select Disable from the list.Click Yes on the dialog box.                                                     BUT I DIDNT FIND ANY SOLUTION KINDLY HELP ME OUT                                                                                                                                          THANK YOU       

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Answer Match 61.32%

I'm using laptop ASUS X43U and VGA ATI Radeon HD 6310M. My BSOD usually appear when i make my laptop sleep for 15 - 20 minutes. Then after turn on, first black windows with only cursor appear and then BSOD started. I just saw atikmpag.sys and time calculated until 100 then restart and after restart i got information "Your Windows is not shutdown normally. There is 3 option : 1. Start Windows normally. 2 and 3 i forgot but i see there is option "Safe Mode". Any solution what happen with my laptop ? For information i always use this laptop for 3 hours. Every 3 hours i make sleep 15 minutes and use this laptop 3 - 6 hours. I guess i must update driver VGA but when i go web AMD and i choose software Automatically and Detect and use it, that software didn't download which right driver VGA for me.

A:BSOD happen every turn on my laptop from sleep 15 - 30 minutes

Hi Nobodies.

This is not an usual situation of a BSOD. I have never seen a stop 0x116 upon wake-up. Though display crash at wake-up is most common, but it comes with a different bugcheck code. Whereas a stop 0x116 is theoretically a display failure, not a wake-up failure.

It also appears from the supplied data that your computer ASUS K43U is having AMD Radeon HD 6310, which is an integrated graphics chip in the AMD E-350 APU processor, not having any dedicated memory.

When the integrated processor graphics fails, it is not a good sign.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Follow the "Automatically Detect and Install" option in Download Drivers, update the version of the display driver.

Let us know the results.
* I requested essenbe to have a look at the issue, too.
_______________________________________________

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to ge... Read more

9 more replies
Answer Match 61.32%

Hello, whenever I shut the lid of my laptop, it goes to sleep mode. After a while, when I open it back up it would turn on normally, but most of the times, it would just not even turn on.The keyboard lights can be turned on and the power button is on during that moment. Is there anything I can do to fix this problem?

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Answer Match 61.32%

Hi,
I Have Hp Pavilion dv6-6120us and recently I notice that windows 7 shuts off but my computer stays on, the fan hard disc and lights stay on also, if I put my computer to sleep it wont wake up i have to hold the power button off for 10 seconds and restart the computer. I uninstalled all programs that are not necessary and also uninstalled my virus protector, I did run the disc cleaner, fixed the registry and ran a virus check and malware and no problems there, I also did a tune up check that comes loaded with my Hp system and found no problems. I already disabled all the usb controllers, video card, sound card, network card and still no luck., also on safe mode the computer wont shut off. I also ran msconfig and disabled all start-up programs and services and no luck still. I uninstalled all the windows updates also and still have same problem, any help I will take thanks.

A:Windows shuts off but laptop wont turn off or go to sleep.

When my Laptop would hang like that usually it was my WiFi showed as disabled in Device Manager. I set it to Enabled and all was back to normal.

3 more replies
Answer Match 60.9%

Hi! Kindly please help me troubleshoot my Hp envy notebook. I am having a hard imenusing since I bought it 4 months ago.1. wifi keeps turning off and it takes time to turn on.Only airplane mode appears in the network connection.2.the battery will easily to consume eventhough I always shut it down properly.3. there was an instance the touch pad function didn't worked(zoom in and zoom out)I am hoping for your immediate response of the above issues.Thank you.

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Answer Match 60.48%

My HP Envy keyboard stopped working, I can't sign in, I can't use the laptop keyboard or the touch screen. I have tried restarting, taking out battery and unplugging.

A:Keyboard and touchscreen not working on HP Envy

Have you got a USB keyboard you can try?

5 more replies
Answer Match 60.48%

Hello!  Back on 07/14/2016 I posted in the HP Forum about a different HP Envy laptop, and between Danny (moderator) and Jeff, they were able to help me get connected to the people who facilitated the return shipping, repair.  It's working great!
 
I bought a second HP Envy in July 2016, online from Best Buy.  It was intended as a backup for the first one that got repaired.  I'm a DJ so I need to make sure I have a backup  if the first one fails.  I loaded it with the music and lyrics pretty much right after it arrived, and put it away.  Just this past week I purchased the Microsoft Office 365 Suite, and so I went to put it on to this laptop.  That's when I discovered that there are a number of significant problems with it:
 
It won't even play the music files (?)
It runs VERY slowly - booting up, navigating the internet, anything you do takes a long time
I tried putting Microsoft Office 365 on it (purchased the suite at Best Buy) and it won't allow me to complete the final step
On one of the re-boots I tried, suddenly the entire desktop changed, and a new wallpaper appeared with the 'ASUS' logo in the bottom right.  As soon as I saw that, I knew something was seriously wrong - there is no way that should happen!
The last reboot I tried, I couldn't even connect to the internet. 
 
I would like to have this laptop replaced with a new one - preferably the same kind, an HP ... Read more

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Answer Match 60.48%

Can i add a SSD drive to my HP envy 15 ae130tx touchscreen ? And can i also remove my hdd  ?Thanks a lot !! Sorry for my bad english !!











Solved!
View Solution.

A:Can i add a SSD drive to my HP envy 15 ae130tx touchscreen ?

Yes that is exactly what I am saying

4 more replies
Answer Match 60.48%

I have the HP ENVY 23- All-In-One Touchscreen w/no tower.  I would like to add an additional monitor for work purposes to drag multiple screens from the desktop - in order to utilize multiple program systems w/o having a condensed page to view.  The second screen will not be touchscreen.  I noticed that the Envy monitor only has an HDMI IN port w/multipe USB ports?? What do I need to run the addtional monitor as far as cables/connectors and do I have to download anything else along with purchasing wires/cables?  I am running Window 10(64-bit).  Please help!!

A:Connect second monitor(not touchscreen) to HP Envy 23 - All ...

Hi, Many HP Envy machines have HDMI OUT port. In your case, please use USB-HDMI or USB-DVI adapter such as:      http://www.jaycar.com.au/usb-3-0-converter-to-hdmi-1080p/p/XC4973 Regards.

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Answer Match 60.48%

I tried going to Control Panel, Human Interfaces; the screen is not listed.  Tried going to the Point and Touch settings , and there is no "disable" function to select.  

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Answer Match 60.48%

Hey all, I certainly hope someone can help me with my issue. I have searched and searched and have continuously run in circles trying to get this resolved.

I have a Dell M6300 Laptop with XP Pro and a couple of months ago an interesting problem arose.

Whenever the laptop goes into sleep/standby, it will not come back on. Here is an example of what happens:

1.) I close the laptop lid.
2.) Laptop goes into standby/sleep
3.) I re-open the lid and press a key to turn it on.
4.) Laptop lights up as if trying to load back up, HD and Fan make noise.
5.) Then it stops. HD and Fan stop.

The only way for the laptop to come back on is to hold down the power button for several seconds and turn it back on.

Please understand that the laptop IS on when I attempt this, it just can't seem to get out of standby.

**Here is what I have done so far to try to resolve this issue (but with no luck )**

I have rolled back drivers. Reinstalled drivers. Cleaned all traces of drivers and reinstalled them all over again.

I have checked my boot.ini file for conflicts.

I have fiddled around with the power settings and hibernation settings.

I have done nearly all I can short of a reformat but since this is a work laptop with a lot of valuable information, that is a LAST resort.

I hope someone can help me!

Thanks in advance!
 

A:Laptop Standby/Sleep Issue Windows XP - Won't turn back on

*bump*

Am I the only one experiencing this?
 

1 more replies
Answer Match 60.48%

my laptop goes in to sleep mode every 5 seconds it doesen't matter if i am taking a brake for a second how can i correct this so i can keep the laptop on for as long as i need it for without it going in to sleep mode
 

A:laptop goes in to sleep mode

Hi

5 seconds ?? sure that's not an exageration?

Anyway go into power options in control panel, have a look in there, there are some options about sleep mode and hibernation, oh and go into the BIOS theres some settings (usually) along the same lines...

Regards
 

3 more replies
Answer Match 60.48%

Hello EightForums, I'm new here so please be easy on me :P
Alright so I installed Windows 8 the other day (a clean install from ISO and a legitimate copy). Everything has been running very well with the exception of one thing. When I close the lid of my laptop it goes into hibernation mode rather than sleep, I had no problem with this in Windows 7 and have tried to change it in the power options. I have tried setting them to default settings, this is basically a clean install so I don't think anything is preventing it from going to sleep. I've googled it, but I cannot find a suitable solution for me.
I really appreciate any help you guys can give me, thanks.

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Answer Match 60.48%

I have a Sony Vaio VPCEB32FM Windows 7 Home Premium 64 bit.
I thought all of my problems were gone, but whenever I try put the computer into sleep mode with any button (the power button or from the start circle), it just turns black and won't go into sleep mode. The power button stays green instead of turning orange (sleep mode).
Any help? Could it be a driver problem?
Please don't suggest going into the Vaio Control Center, because that program doesn't work and always crashes.

A:Laptop won't go into sleep mode

I'm currently having the same issue with my 42FM Windows 7 Home Premium 64 bit machine. I also cannot get the Vaio Control Center / Vaio Care to work either. Have you ever found a solution to this?

3 more replies
Answer Match 60.48%

Hi - Just installed Win10 on my 4 yr old HP G60535D. Now I have have to re-boot everytime I shut the lid. Played around with power settings, etc etc but no love. When I first open the lid, I can hear the computer running, a slight mechanical burp of some sort, then nothing...totally blank screen. I have to hold the power button down to shut it off, then re-boot. A 1st world problem for sure, but kind of irritating. Any suggestions?
Thanks in advance!

A:HP laptop sleep mode

Try shutting it down by
Right click the start button
Then Scroll to Shut down and sign out
Then click >
That will bring up 4 options
Then click SHUT DOWN

That is the way I do it
As the way you seem to do it you are only putting it to sleep

0 more replies
Answer Match 60.48%

Hi, for a long whle now I have noticed that my laptop just goes inot sleep/hibernation mode even when I am actively using it !! All of the battery / power setting are set that it does not do this until 3 hours of inactivity.  I contacted HP under warranty and was advised that the BIOS needing updating, which  they did on line for me at the time.  It still does it and is really awkward at times.  What suggestions can anyone offer please?

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Answer Match 60.06%

I purchased an Adonit Jot Pro stylus.  Is it compatible with my notebook and how do I activate it?  My touchscreen is on as I can use the touch with my finger but it does not respond to the stylus

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Answer Match 60.06%

After the update to Windows 8.1 a while back, the touchscreen function on my laptop went away. Every time i go to see my PC info it says "No pen or touch innput is available for this display". I have tried almost everything I can think of. I have used recovery mode and have even refreshed it. Just last night my touchscreen randomly started working at around 11:00 p.m. and this morning the touchscreen functionality went away once again. I went to my Device Manager and saw that in the Human Interface Devices section there was no touchscreen driver. My laptop has seemed to lost all touchscreen capability and I really need help.Is there ANYTHING I can do????? PLEASEE HELP!!!!! :-(      :-(      :-(      :-(      :-(      :-(      :-(      :-(

A:HP Envy TouchSmart Sleekbook 4 touchscreen not working

@Avious_Avi, Thanks for posting. Personally, since you mentioned the touchscreen worked before Windows 8.1, I would do a Windows refresh: http://support.hp.com/us-en/document/c03538721 You can also try updating the drivers of the product to try and get that functionality back.




**TechWars**Please click the "Thumbs-Up" on the left to show appreciation. Please click "Accept as Solution" if I helped you out.**TechWars** does not work for HP

7 more replies
Answer Match 60.06%

Hi, I had bought a refurbished laptop hp envy m7 j020dx from US. after 6 months it is having a display issue. Issue: display is shows white and after some days it started working fine. it repeated oftenly, now i showed to the laptop technician, they said it seems to be the display cable issue.  Now i am india and iam unable to get the display cable. please help me in getting the same.

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Answer Match 60.06%

Well the service from HP just gets worse. Not only did they not repair my touchscreen the first time it failed, they have made me wait a week for an uplift of the computer so that it can go for a second attempt to repair it and having waited a week for this uplift, taken a precious day's holiday and sat in all day waiting for them to come for it they have not turn up to collect it. They did not have the decency to let me know they were not actually coming.  When I phoned to find out what was going on they said they would have to arrange for the courier to come back but he did not come in the first place. So now I have to wait even longer for  the repairand take a second day's holiday to be here.  I have been patient, gave them one chance already to have it repaired. Agreed to a second repair which HP are clearly not taking seriously and are wasting my precious time.  This is an appauling service. I think it is time to escalate a complaint and get a refund.

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Answer Match 60.06%

Hello!! My notebook says that it has no pen or touch input is available for this display in the PC info tab even though this notebook is a touchsmart notebook!!! I tried looking for any touchscreen drivers in Device Manager but there were none. I think that i need to download the touchscreen drivers but there were no touchscreen drivers to download on the software and drivers section on the website. I really want my touchscreen back but i havn't found a single solution to this.PLEASE HELP!!I am currently running windows 8.1 on this notebook.

A:Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax...

Hi, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! The following link may help you to fix your problem. Go to the link> Driver-Keyboard, mouse and Input device>Synaptics Touchpad drivers  that'll support your Win8.1 PC http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5354987/model/5389019 Hope this may help you to solve your problem. Thanks.   ****Click the White Kudos star to say thanks********Please mark Accept As Solution if it solves your problem****




I am an HP Employee.

3 more replies
Answer Match 60.06%

I was wondering why my touchscreen doesnt work, the driver for it isnt even installed and why the subwoofer on the bottom of my laptop is just spraypainted metal and not an actual subwoofer?

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Answer Match 60.06%

Hello HP forum I need HP ENVY TouchSmart m6-k025dx Touchscreen drivers please. Touchscreen no longer working. Device Manager shows HID Compliant Touch Screen says its working properly but its not. The driver is the old 6/21/2006 6.3.9600.18341 Microsoft that's not working. I've downloaded & install from HP the updated Chipset & Graphics drivers to no avail. Can anyone please provide the an updated driver for the touchscreen. Thank you. Jay

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Answer Match 60.06%

HDMI stopped after OK use.  Has not recovered. Very Frustrating Windows 10 from reading HP support response to post.  Cam I simply remove Windows 10 and replace with Windows 7 and maintain functions of laptop touchscreen etc. Unit has 16 Ram and Nvidia graphic card, etc.

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Answer Match 60.06%

I have HP Envy notebook m7-n109dx touch entergy star. Last night my laptop did an automatice update of sort and now my touch screen isn't working. I have checked under drivers and this is no longer an option. Where can I download the driver and/or make this work again?In addition this morning when I went to use my laptop after logging in my laptop desktop screen was black; I did a manual restallation of the BIOS. Please help. All this money for a great laptop and now it isn't working. I can't stand these "automatic" updates which I have now disabled. Many thanks. p.s. Sure you are aware however this laptop has Windows 10.

A:HP ENVY Notebook - m7-n109dx touchscreen not working

drivers might be here - http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-m7-n100-Notebook-PC-(Touch)/9365082/model/93...  

1 more replies
Answer Match 60.06%

Recently the touch screen on my HP ENVY/Touchsmart hasn't been working. When I bought the computer Windows 8 was installed; I converted to Windows 10 and for about a year the touchscreen was working fine. I also noticed that when I go to HUMAN  INTERFACE Devices in device manager, no touchscreen program appears. ANy suggestions? Thanks

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Answer Match 60.06%

TURNED ON LAST NIGHT --BLACK SCREEN--HARD DRIVE IS OPERATING BUT NOTHING COMES UP ON SCREENANY HELP?

A:HP Envy touchscreen J153CL black screen

Please do a hard reset (disconnect adapter and battery) press and hold the power button for 10-15 seconds and connect only the adapter and try to turn the PC ON.  If this does not work. Hard reset the PC again and this time, hold the win key + B and and turn the PC ON. Please try this couple times. else Hard reset the PC again and this time, hold the win key + V and and turn the PC ON. Please try this couple times.  If neither of these respond, a service might me required for the PC.  Let me know if this works. 

1 more replies
Answer Match 59.64%

I had a problem with my laptop trying to recover from hibernate mode ("Your computer can't come out of hibernation. Status 0xc000009a") and on researching the issue I decided the hiberfil.sys file was probably corrupted.

So I used command prompt and typed "powercfg -h off" then did a disk cleanup (using CCleaner) then defragged the drive. Rebooted. Then re-enabled hibernate by typing "powercfg -h on".

Made sure all my power management settings were correct, and I had it set to hibernate when I close the lid of my laptop- but it goes into sleep mode.

Any ideas?

A:Laptop goes into Sleep mode, not Hibernate

I suggest opening a command prompt and running powercfg -availablesleepstates.

Make sure hibernate is not one of the unavailable options.

You can also try toggling the settings. Switch the lid close action to sleep, and then turn it back to hibernate.

2 more replies
Answer Match 59.64%

About a few hours ago, I folded my laptop shut to put it into sleep mode. I left the room for a bit, and came back to notice that I could still hear the fans running. The power light wasn't pulsing to indicate the computer was asleep, either. When I opened the computer, the screen wouldn't turn on, and the computer wouldn't respond to anything I did. All I could was do a force shut down and restart. I've had to do this three times now-the computer refuses to go fully into sleep mode. The only thing I suspect may be the culprit may be the updates I installed today.
Update for Internet Explorer 8 for Windows 7 for x64-based Systems (KB2398632)
Security Update for Microsoft Office 2003 (KB2288613)
Update for Microsoft Office 2010 (KB2077208)
Windows Malicious Software Removal Tool x64 - September 2010 (KB890830)
Security Update for Windows 7 for x64-based Systems (KB2347290)
Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family
Does anyone know what the issue may be here?

A:Laptop locks up in mid-sleep mode

Uninstall them and see if sleep mode works again. If so, reinstall them one at a time until it breaks, then don't install that update.

~Lordbob

9 more replies
Answer Match 59.64%

Multiple times when ive put my laptop into sleep mode it has crashed when I turn it back on. It does not do it every time, just majority. Once after I have turned my laptop off normally and then turned it back on I got the windows has crashed message. I did not post any Bios as i did not know what program I should use.

A:Laptop crashes on sleep mode

Hi Darf,

Please post your laptop brand name/model, and specs to the best of your knowledge. Since your system crashes, does the laptop get a BSOD? Would it be possible to post the BSOD error?

3 more replies
Answer Match 59.64%

Sleep mode crash
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3948 Mb
Graphics Card: ATI Mobility Radeon HD 5400 Series, 1024 Mb
Hard Drives: C: Total - 152617 MB, Free - 78668 MB; D: Total - 442862 MB, Free - 142706 MB;
Motherboard: ASUSTeK Computer Inc. , K52Jr, 1.0 , BSN12345678901234567
Antivirus: ESET Smart Security 4.2, Updated and Enabled
My computer crashes everytime it goes into sleep or hibernation. Any help would be great.
 

A:Laptop crashes on sleep mode

I reloaded a laptop recently and had the same problem. Turned out the windows disc loaded windows drivers instead of the brand name drivers.. I manually replaced them all and the problem was solved
 

1 more replies
Answer Match 59.64%

Hi,

Whenever I go out to lunch (I am usally gone for an hour), I come back to a BSOD because my laptop goes into sleep mode. I ran chkdsk /f and it said no errors were found. I looked in the Windows directory and i do not have a Minidump file in there. I have a Lenovo ThinkPad T440. Any thoughts/assistance is greatly appreciated.

Thanks

A:get BSOD after laptop goes into sleep mode

Please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a report here.

3 more replies
Answer Match 59.64%

Hi! First of all, thanks a lot for any help you can provide, I'm having some weird crashes when the computer goes into sleep mode. During normal use, all seems to go fine, I stressed the machine with some 3d renders for a few hours and it stood perfectly, the problem is just when it goes to sleep.

Computer is a Sager 7280 with Windows Ultimate 64 retail, recently installed and just a few programs installed, a RAID 0 of hybrid drives, 12 GB of RAM and an Nvidia 840M with a i7 980

Thanks a lot!

A:New Laptop crashing when going into sleep mode

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:





Quote:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: Driver Reference ).
Please pay particular attention to any dated 2008 or earlier:

Code:

wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401) - Wacom(tablet) Mouse Filter - http://www.carrona.org/dvrref.html#wacommousefilter.sys
PdiPorts.sys Thu Nov 16 19:31:16 2006 (455D02D4) - PdiPorts Device Driver - ht... Read more

1 more replies
Answer Match 59.64%

Okay, so i installed Windows vista home premium 32 bit and on my laptop will not use sleep mode or hybernation, I even formated it again to see if there was a problem. When i go to close the lid it shuts down or if i go to start menu and go to sleep it shuts down. Same goes with the power button. I went through power options and still nothing. Ideas please?

A:Laptop won't enter sleep mode

1. In the command prompt type "powercfg -h on" (with no quotes)

2. Press Windows Key and R to bring up the Run Dialog box and type "powercfg -h on" (with no quotes)

Tell me if that fixed ur problem.

1 more replies
Answer Match 59.64%

Dell laptop with Windows 10 suddenly will not wake up out of sleep mode, nor hibernate mode.  Goes into sleep mode fine but no buttons will wake it up, and pressing the power button will only shut it down, so it must be rebooted.

Unit is Inspiron 3521 from Dell, upgraded with Windows 10 from Microsoft.

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Answer Match 59.64%

When I'm idle for several minutes my laptop will go to sleep by itself

power settings are all switched to never (never go to sleep, never dim screen etc)

Screensaver set to none with maximum possible waiting time

battery is full with charger plugged in

thanks

A:Laptop keeps going into sleep mode despite settings

There is a search box at the top right corner of this forum. Type this into it, "Laptop keeps going into sleep mode despite settings" see if any of the results help.

4 more replies
Answer Match 59.64%

My HP laptop will shut down if left in sleep mode. It happens even when my laptop is plugged in. Its not a battery problem, as this laptop is only 8 months old and the battery holds a charge for a long time. This is what happens: the laptop will be in sleep mode, then the power led will stop blinking and turn on and the hardrive light will turn on. The fan will also speed up, but the screen will stay blank. This goes on for a few seconds, then the power led and the laptop shut of completely.

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Answer Match 59.64%

When I attempt to wake my Windows 8 laptop from sleep mode, the computer restarts due to a crash. I used WhoCrashed to identify the problem and it says the following:
crash dump file: C:\Windows\Minidump\082313-67018-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8004EBA060, 0xFFFFF80199A07770, 0xFFFFFA800AC6BE10)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
How can I fix this problem so that I can put my laptop into sleep mode?

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Answer Match 59.64%

I have a dell E1505 that originally came with XP media center edition. I purchased windows 7 home premium and did a clean install of it. everything works fine except for 1 issue. when i press the power button, the laptop goes to sleep like it should. but later when i press the power button again to turn the laptop back on it has some problems. when i press it i see the screen that shows windows is resuming but then the screen just goes black. the screen is on but it is just black. then i have to hold the power button until it turns off and have to boot it up from the beginning. this only happens when i try to resume from sleep mode. does not happen if its shutdown and then i boot it up. i tried reinstalling the video card drivers several times and nothing. i never had that issue in XP. what can be done about this? thanks
 

A:laptop does not resume from sleep mode

Check the bios, see if you can change the type of sleep state it uses, see if the behavior continues.

Also what bios version is installed? if it is lower than A09, then there was a bios update for the ATI video, latest bios version is A17, which will include the ATI update. No guarantee this will fix the issue since Dell never certified the E1505 for W7.

http://support.dell.com/support/dow...typeid=-1&dateid=-1&formatid=-1&fileid=212350

.

.
 

1 more replies
Answer Match 59.64%

i purchased a 2nd hand laptop recently and when it arrived i booted it up to check it out but, i plugged in the cable and turned it on, the fans started and lights came on but the screen was blank there appears to be a light on the laptop that is next to
the sleep symbol, so i assume that the Laptop wakes up in sleep mode for some reason, i found a temporary solution by taking out the battery and putting it back in, that seems to resolve it.  the laptop is an MSI CX705MX, i was told the battery holds
a charge but every time the cable is unplugged the laptop seems to go back into sleep mode, as it appears to still be running but the screen is blank.
it is running window 7 Home Premium.
the System appears to have had a fresh install 

Any help or ideas would really help thanks

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Answer Match 59.64%

Sleep and hibernate modes don't work on my laptop.

What happens is when the laptop goes to sleep the screen goes black, it shuts down basically, but I can still hear the cooling fan spinning and my HDD working. The laptop becomes completely unresponsive, I can't get it out of sleep. I either have to hold the power button to force it to shut down or it simply powers down on its own after some time, maybe 20-30 minutes(with out the battery being completely drained). When I turn it on, during the booting it tells me that windows did not shut down correctly.

It happens whenever I try to make it sleep through Start or when I close the lid. I made a custom power plan so it doesn't go to sleep at all to avoid this problem when I go afk for a while. Though it's really annoying because when I take my laptop to university I have to turn it on and shut it down after every use. I can't close the lid or it will make the laptop enter sleep and then the problem will happen. This lengthens the time before I can start using my laptop and the time before I can close it because there is no standby mode.

I doubt this is a problem with power settings. Hybrid sleep is off and every other settings seems to be properly selected.

I don't know if this is a driver issue. I keep my video card's drives up to date. So the problem should had eventually went away after an install of a new one. Could be my LAN driver and my wireless card does loose connection and have issues with it's drivers not working... Read more

A:Laptop becomes unresponsive in sleep mode

A few things to test out:

How does it behave if you disable sleep and use only hibernate ?

Test memory > RAM - Test with Memtest86+

Run SFC > SFC /SCANNOW Command - System File Checker

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Hi all.

Over the last week, my laptop has started to occasionally crash and switch off when it's in sleep mode - after this happens, it won't turn on when the power button is pushed, it'll only work again when it's plugged in. Once it's switched on again I get the black screen that tells me it wasn't shut down properly. I've followed several of the suggestions I've seen on various threads (the power settings upon closing lid are set at 'sleep', hybrid sleep is switched off, I keep it well ventilated, the drivers and BIOS are updated) and still it happens. I haven't done anything significantly different on the laptop, no new installations or updates that I can remember, it runs perfectly fine on battery power when it's awake, nothing else at all seems wrong. I only updated drivers and BIOS etc. after the first few times this happened.

I'm sure it's significant that the laptop is usually fine in sleep mode (even on battery power) and wakes up properly if it's been sat still in one place, and it only seems to crash while I'm moving it i.e. the power light is on when I pick the laptop up, I carry it to another room, set it down and the light has gone off. Also, in one instance after moving it I successfully woke the laptop from sleep, went to plug it in, and when I looked it again it had turned off.

It's still under warranty for another 60 days so I plan to take it in to be checked (I'm not smart enough to start taking apart a laptop, much less actually understand how to fix ... Read more

A:Laptop crashes during sleep mode

its a dell....'nuff said!

haha sorry couldn't resist!

more than likely the issue is a faulty harddrive does it knock off when you carry it normally? as in not in sleep mode?
best to just take it in and get a tech to explain it to you since its under warrenty, seems like an unusual problem only thing i can think of is a fragile drive
good luck and hopefully they will fix it or at least replace it.

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Answer Match 59.64%

Laptop does not wake up from sleep when either power button, keyboard buttons or mouse touchpad are pressed. A forced reboot is always required. HDD light off, monitor stays black and battery light and fan still on.

Have had this problem for over a week since downloading and using Advanced SystemCare and Driver Booster. Once the problem occured I uninstalled them but nothing changed. Also there was a few recent windows updates at beginning of March but haven't read anywhere that they are causing similar problems. Have tried the obvious fixes but nothing seems to work. ASSISTANCE MUCH APPRECIATED

SPECS
Asus X555LA
Windows 10 Home
Intel(R) HD Graphics Family
BIOS version date 14/08/14

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Answer Match 59.64%

Hi i have toshiba satellite p200, and this problem has just started occuring recently. Whether i shut the cover of my laptop or manually go to start and put it to sleep i can not get it to wake. After it puts itself to sleep "successfuly" i can hit every key on the key board or tap on the mouse pad and all it will do is start up to a black screen and stay there.... nothing else happens. its not a major problem just an annoying one it would just be nice to be able to shut my laptop when i leave for class and open when i return and have it wake up.

if any one can help please do ... microsofts help page didnt help and toshibas didnt either

A:Cant wake laptop from sleep mode

You mean STAND BY mode? It cannot wake up from STAND BY? Can you recall when this started?

If this is my case, I would definitely start with updating the chipset and video drivers (from Toshiba website) if this does not help, I will test my RAM and hard drive for any hardware errors. If hardware checks out OK, then I will surely consider fresh install of Vista. But then again, this is just my two cents.

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Answer Match 59.64%

In the past, after putting the laptop into Sleep mode, some time later (hours) it would frequently "wake up" and stay on. After the laptop suffered a crash of its hard disk, which had to be replaced and Windows 7 reloaded, the problem has gotten worse. Now it almost always wakes from Sleep mode of its own accord, but when it does so the screen is blank and the computer is unresponsive. If I power it down and restart it, it doesn't start but instead the Caps Lock and Scroll LEDs blink on and off with nothing more happening. The only way I've found to restart it is to unplug the power supply and physically remove the battery for a few seconds before trying again. Any ideas as to what is wrong?

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Answer Match 59.64%

Obviously the keyboard keypress and/or mouse click can wake it up, but what other things? Mouse movement definitely doesn't wake it up.

I prefer to make it sleep rather than hibernate (hibernation is disabled, to save having a 32GB file saved each time). After choosing Win 7 Start menu then "Sleep", it will happily go into sleep mode. But then sometimes (not all the time), after finally getting to sleep and the fans go off and the illuminated keyboard goes off, it'll wait a second and then wake straight back up and show the windows fast login menu. I have to hold the power button for a second to put it back to sleep. Then it's 50/50 whether it'll wake itself up again. Sometimes I have go through this procedure 3 times to make it go to sleep. On other occasions it'll work first time.

I tried disabling the LAN adaptor's "wake on LAN" but that didn't make any difference.

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Answer Match 59.64%

Hi all first time poster,
So I'm having a major problem that I can't seem to fix. When I close the lid of my laptop, put it into sleep mode, or put it into hibernation mode, the laptop basically shuts down. The power light flashes on and off, but when I reopen the lid or press the power button to turn it back on, the screen flashes grey and reboots.
What I have tried:
Changing all of the advanced power options
Resetting my laptop (to before the issue started occurring)
Restoring my laptop to factory settings
Redownloading windows 10
Disabling the UEFI (BIOS) setting that allows the computer to be turned off to save power
Updating the drivers that were suggested on the windows eight forums
Downloading the chipset driver from Asus
Downloading the ACHI Link Power Management and trying all the settings

What I've done in the command prompt:
sfc /scannow then Dism /Online /Cleanup-Image /RestoreHealth
I also tried the chkdsk command but there were no problems found

When I started noticing the problem:
After I downloaded VMware's player and created a virtual computer with Ubuntu

I hope this description was detailed enough. As one could tell, I've tried quite a lot of different things to fix this issue but with no resolve. Thanks for the help in advance!

A:Laptop shuts down when put into sleep mode

Hi mtmyj79,

I'm very sorry for the delay, there aren't many people in this section.
As this problem isn't a bluescreen, it normally is moved to the right section.
Are you still requiring help?

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

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Answer Match 59.64%

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3948 Mb
Graphics Card: ATI Mobility Radeon HD 5400 Series, 1024 Mb
Hard Drives: C: Total - 152617 MB, Free - 93811 MB; D: Total - 442862 MB, Free - 188188 MB;
Motherboard: ASUSTeK Computer Inc. , K52Jr, 1.0 , BSN12345678901234567
Antivirus: ESET Smart Security 4.2, Updated and Enabled'

Multiple times when ive put my laptop into sleep mode it has crashed when I turn it back on. It does not do it every time, just majority. After I have turned my laptop off normally and then turned it back on I get the windows has crashed screen, asking me if I would like to start my computer in safe mode or normal. I do not get a BSOD. The error message when i log back in says the files that describe the problem are: C:\Windows\MEMORY.DMP.

Any help anyone could give would be appreciated, thanks.
 

A:Laptop crashes on sleep mode

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Answer Match 59.64%

Hi,
I have a Dell inspiron 15 3000 series, with windows 10 installed on. When it goes to sleep, the laptop automatically shut down. when i press the power button it does not go on instantly. i have to press it several times or long press the power button for it to go on.
please advice
thx

A:laptop shuts down by itself when in sleep mode

Hi,
Thank you for writing to us!
Kindly follow the following steps:
Open Power Options by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Power Options.
 b. On the Select a power plan page, click Change plan settings under the selected plan.
c. On the Change settings for the plan page, click Change advanced power settings.
d. On the Advanced settings tab, expand Power buttons and lid, click on Power button action.
e. Click on Setting, select the option Sleep.f. Click on Ok.
Refer the section ‘Can I change what happens when I click the Power button on my computer’ in the below link:
Turn off a computer: frequently asked questions:http://windows.microsoft.com/en-US/windows-vista/Turn-off-a-computer-frequently-asked-questions
Thanks
Robin

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Answer Match 59.64%

My laptop, ProBook 450 G2 goes into sleep mode even tho power settings set to never. The operating system is Windows 7 Professional.  I had a Microsoft tech check it. I also had HP tech check it. They both said it was a hardware problem. I sent it to HP to be serviced and they replaced the system board and said they tested it. When I got it back, it went into sleep mode again. I left my laptop for about 15 minutes and when I came back it was in sleep mode. This always happens after the laptop has been left for about 15 minutes.Does anybody have a solution?????????????











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A:my laptop, ProBook 450 G2 Go goes into sleep mode even tho p...

I sent my laptop into HP repair. They replaced mother board and some cables, but that did not solve problem. They finally replaced the Windows 7 operating system. Basically they gave me a new system. I spent 3 days updating windows with all the updates and then re-loading my programs. What a mess!

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Answer Match 59.64%

I have a Dell Studio 17 laptop running Windows 7 Home premium 32 bit
It was an upgrade from Microsoft as an OEM product to replace the original Dell Vista OEM OS

The laptop is 3 years old.

Whenever the system is pout into sleep or hibernation, or when the lid id closed, it does not enter sleep mode, but crashed. On restarting the usual error message ststing that windows did not shut down correctly is displayed.

A:BSOD when laptop is put into sleep mode

These were all related to a driver taking too long to respond. Best bet is that in your case it is Norton that is the culprit. Also of note, one crash was directly related to your VMNetSrv.sys
I would remove and replace Norton at least to test and update the below old drivers.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

Norton 360 How to uninstall


Old drivers

Code:

pfc.sys 9/19/2003 7:45:46 PM
dne2000.sys 1/24/2007 3:17:24 AM
VMNetSrv.sys 1/24/2007 8:05:29 AM
CVPNDRVA.sys 4/3/2007 8:17:07 PM
rimsptsk.sys 7/29/2007 9:42:56 PM
rixdptsk.sys 7/29/2007 10:54:01 PM
itecir.sys 12/18/2007 5:12:11 AM
dfmirage.sys 1/11/2008 5:03:51 PM
rimmptsk.sys 2/15/2008 5:01:16 AM
adfs.SYS 8/14/2008 10:57:15 AM
OA001Ufd.sys 3/6/2009 3:30:08 AM
OA001Vid.sys 3/8/2009 8:57:13 PM
bcmwl6.sys 3/26/2009 8:58:48 PM
vmm.sys 5/15/2009 8:27:51 AM
stwrt.sys 6/29/2009 1:51:26 PM
IntcHdmi.sys 7/10/2009 9:44:50 AM

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardwar... Read more

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Answer Match 59.64%

I usually put my computer in sleep mode if I'll only be a few hours away and I rarely turn it off. Maybe once a week. However, lately it hasn't wanted to go on Sleep mode. Well, the screen goes dark, but I can still hear the fans running. I know Sleep mode leaves things running, but this is too much. Last time, my computer was burning up. I suspect it's hardware issues, but I wanted to take a crack at it here.

There are also other moments in which it is on Sleep mode and I try to wake it up again. I can hear the fans but the screen is lighting up. Sometimes I have to close the lid and open it again for the screen to light up. Would appreciate any help, please and thank you.

EDIT: The first issue doesn't happen often, but it's been happening a few times lately and I have to force quit (pressing the Power button) in order to power it off. Then I turn it on again and everything's loading up again. I just installed some Windows Updates just in case.

A:Laptop not accepting Sleep mode.

I think it's the video card fan. Modern video cards, fan speed is controlled by the video driver. Windows Safe Mode doesn't load the video driver, so the fan runs.

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