Tech Problem Aggregator

Dell XPS 15 9550 Battery not charging

Q: Dell XPS 15 9550 Battery not charging

Seems I am now regretting my purchase of a new Dell XPS 15 Laptop.
Purchased on 20th September 2016, and seems as of 5 days ago the battery already needs replacing.
LED on front of laptop just flashes orange, battery status button on the side has LED's 1, 3 and 5 lit.
In Windows 10 Battery says "Plugged in, Not Charging" with 79% available
In BIOS battery says "Battery needs replacing", AC Adapter - 130w and 79% charged.
Laptop will no longer work on battery, has to have AC adapted plugged in and when removed it'll just power off.
After the fact I enabled the USB power option (charging phones etc. when laptop is off) and it doesn't charge without AC Adapter plugged in.
Rather annoyed at myself, I have always avoided Dell but I went against my gut instinct and spent £1400 on a laptop that is no longer fit for purpose.
Guess it's time to buy a replacement battery and never buy anything from dell again

A: Dell XPS 15 9550 Battery not charging

" Guess it's time to buy a replacement battery and never buy anything from dell again"

Dell's standard battery warranty is one year. I'd suggest you enter your service tag number [or click Detect Product] onto the link below to check your warranty status.
www.dell.com/.../

9 more replies
Answer Match 107.1%

I recently got my XPS 15 and was messing around with the BIOS settings for battery life.  I changed from the Adaptive mode to Custom charging, from around 80% to 90% thresholds.  When I booted up my machine, the battery indicator on the taskbar shows "plugged in, charging", but that clearly is not the case, as the battery life gradually decreases as if it is not charging at all.  Also, it no longer shows the estimated remaining time, but "Calculating...".  I tried reverting back to the Adaptive mode, but it still has the same problem.  I also installed the Dell Power Manager program to see if that helped things, but it hasn't.  
Has anyone else had this problem after changing the battery settings in BIOS, and how can I fix this?

A:Dell XPS 15 9550 Battery Not Charging

My problem has been solved! Just Let the battery run totally empty while keeping the laptop plugged in.
After shutdown it will charge normally again!

3 more replies
Answer Match 101.64%

Hi Folks,
I hope you guys are doing well.
I recently upgraded from Dell Xps 15 L502x to Dell's flagship XPS 15 2016 (9550) Infinity Edge Notebook and I'm happy with it. 
So, I used my old XPS with the power cord plugged in even after it reaches 100% or until I see the fully charged notification by disabling my battery charging. By that way I prevented my notebook from overcharging.
 Until now my battery's health, was good and I haven't faced any issues with my battery. (touch wood)! 
But with my new Notebook I couldn't able to see such thing to disable my battery. I have the habit of working in my laptop with the power chord plugged in. But now It kinda worries me, by doing that so may shorten my new notebook's battery life.
Does the new XPS 15 (9550) notebook comes with an automatic disable function to prevent from overcharging? or Is there a way to disable it?
P.s I had a Dell chat session with their expert, He asked me to remove the power chord once the battery is fully charged. 
Thanks 
Sibi

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Answer Match 84%

I bought a Dell XPS 15 9550 less than two months ago and already have to send it in because it won't charge and the battery says it need to be replaced and of course it's past the 21 day return policy. Poor QC! It looks like others are having the same issues. A $1500 machine should not have these issues in such a short time. Last time I line Michael Dell's pockets.

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Answer Match 84%

Hello, I've recently bought a dell xps 15 9550 and have two questions in regards to charging it.
The first is, Should i charge it out of the box before use, mine came with 96% charge so i didnt think i needed to.
Second is, what are the led indicators for the laptop being fully charged, i noticed the light on the changing cable is always white. Thanks in advance.

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Answer Match 78.96%

Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell. 
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)

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Answer Match 77.7%

Just purchased a Dell XPS 15 9550 32gb 1TB SSD and getting intermittent NO Battery Detected understand this is a know issue and may require motherboard replacement. Can anyone advise. Product still under return and refund only few days old.
Update 20160519: Running off battery but system states battery not present and battery check light at side of laptop not working.

A:Dell XPS 15 9550 - No Battery Detected

Hi PHIL BOUCHER,
Thank you for writing to Dell Community Forum.
Please update the BIOS to the latest version available for this system from our Dell Support Site.
Check in the BIOS if the battery is detected when you receive the message "NO Battery Detected".
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,DELL-Akshatha MSocial Media and Community Professional#IWork4Dell

1 more replies
Answer Match 76.86%

I am currently using a 56wh core i7 fhd xps 15 (9550). The laptop is brand new and I am getting around 5-6 hours of battery life with only light use ( web browsing and videos) which is a little disappointing. I was wondering whether I could get my 56wh battery replaced with an 84wh battery at some store or send it in. If the replacement process is easy then I would be willing to buy an 84 wh battery online and replace it myself, but I don't know where I would get it from. 

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Answer Match 76.86%

how do I find the replacement battery model number for my dell xps 15 9550

A:model number for dell xps 15 9550 battery

Hi,
We?re listening. We?ll surely check and assist you. XPS 15 9550 is usually sent with a 3 cell or a 6 cell battery based on the system hardware configuration. We request you to PM us with the service tag, your email address and the region you are located in, so that we can details of the computer and provide you with the right part numbers for the battery. To send a private message, click on my name and select ?Send private message?.

1 more replies
Answer Match 73.92%

my laptop battery wont charge

also i keep getting this error message

the ac power adaptor type cannot be determined this will prevent optimal system performance

the battery was still charging when i kept getting that message

but now it doesnt want to charge my sister left my laptop on overnight without ac adaptor plugged in

i cant update bios because battery level has to be at least 10 percent mines on 0 percent
 

A:dell battery not charging?

You can try unplugging the laptop from the a/c adapter, then removing the battery and waiting a minute or so, then reinstalling the battery, and plugging in the a/c adapter again. Does the message change? How about if you repeat the above without reinstalling the battery? I think your a/c adapter is toast.
 

3 more replies
Answer Match 73.08%

Dell n5010 laptop ,have brand new battery but not charging.Ran the Dell diagnostics and no problems found.I have updated bios which was A09 now changed to A15. I have uninstalled battery in device mgr and powered back up and no change. I have had new dc jack installed and also bought a second charger.Still not charging.Out of ideas.

A:Dell n5010 battery not charging

Does the system recognize the adapter or is it showing unknown (F2 at powerup to check)?

1 more replies
Answer Match 73.08%

May be a silly question but is there any way to dim or turn off the light that is at the base of the touchpad when the laptop is charging?  I have my screen colors warmed for use at night and the backlit keyboard turned down as well, but so far I have not found any way to dim this guy.  Any help would be appreciated!

A:Dell XPS 13 Battery Charging Light

Hi,
Unfortunately there is no option to alter the brightness of the battery light.

8 more replies
Answer Match 73.08%

health is excellent, charge=1% In power command the charging / not charging indicator is constantly changing.

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Answer Match 73.08%

I bought a used Dell XPS 15z. The battery was bad. I bought a new one and changed it. Now, the computer tells me the battery is working perfectly, but it wont charge. I don't know what to do. I enabled and disable smart charging. The charger works fine. The computer works fine. I just dont understand why the battery wont charge. I am guessing its a setting I cant find. any help would be great!

A:Dell XPS 15z Battery charging Disabled

Hi Zuarel,
You may drain the residual power of your computer and re-calibrate the battery by following the steps below:

Power off your computer. 
Remove all the external peripherals  (printers, scanners or any other USB device) connected to your computer.
Please remove the AC adapter and battery of your computer. 
Press and hold the power button of your computer for 10-15 seconds to drain the residual power. 
Release the power button
Keep the battery out for atleast 2 - 3 hours.
Then insert the battery and charge it overnight with the system powered off.
Insert the battery in and connect the AC adaptor.
Then power on the computer and see if it works.

Another step you may try is to check the battery health from control panel by following the steps below:

Click on Windows logo on desktop.
Type 'Power options' in search bar above that.
Click on Power Options.
Check for the 'Battery Health Meter' among the different options on the left side of window.
Check for battery health and check if the battery charging is disabled.
Restart your computer to check if the issue is fixed.  

 
You may also check if there is any yellow exclamation mark on the battery (as shown in image): 
 
Another step you may try is to check the status of AC adapter and battery in system BIOS by following steps below:

Restart the computer.
As soon as you see the Dell logo, start tapping the ‘F2’ key on top... Read more

11 more replies
Answer Match 73.08%

I am the proud owner of two Dell B610's now with the same problem. A year ago, I was not paying attention and my laptop was running on battery only and it went all the way down to 2 or 4% when the battery icon turned bright orange. I plugged it in and it wouldn't charge up again but worked perfectly. So I bought a brand new battery and it still wouldn't charge.

I then bought a second one, swapped the harddrive and memory chip and with the exception for intermittent messages from Microsoft that the laptop had bootleg software on it (due to the swap), it worked perfectly. Yesterday. my wife unplugged my laptop to plug in the vacumm cleaner and the same thing now happens to the second Dell B610. The battery says 0% battery power, it's plugged in and now this one won't charge up either.

What do I need to do to get these two laptops charging and working coreectly again without being plugged in. The batteries are fine.

Thanks!
 

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Answer Match 73.08%

i replaced the old battery with the new one as the old one wasnt being charged

the problem was that old battery message "" plugged in, not charging"

the problem didnt go away with the new battery

A:dell laptop battery not charging

I had the same problem once and this solved it. Take a look at this link.

Plugged in, not charging Windows 7 solution : Jeffrey Palermo (.com)

The same details are available in this thread
"Plugged In, Not Charging"

9 more replies
Answer Match 73.08%

I see that there is no easy way to change out a battery on this laptop without having to unscrew screws to replace, quite annoying...is there any other way to charge this computer into a USB.  For example Hawaiian airlines does not have power outlets on their seats, but they do have a USB charger so if there was a way for me to take the 3 prong charger to convert to charge via the USB, that would be idea.  Thoughts? 

thanks

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Answer Match 72.24%

Hello everyone. I posted this topic earlier today, then edited it. Not sure if it's in the hands of the moderators again for checking, or if it vanished.  So reposting just in case.

I replaced three things in the last year for my Dell Vostro 3550 laptop. Last July I bought a new slim style Dell AC Adapter and a  new battery, both supposedly genuine. And in March this year I bought a replacement DC Jack power socket connector and installed it to the motherboard. All my parts were not bought from Dell, only other online sites like ebay. So I'll only buy from Dell direct now to assure genuinemparts.
The battery has been charging fine until now when I have to keep the adapter plugged in all the time. It says '8% available (plugged in not charging)' on the taskbar.
* I get the warning message saying that it can't determine the AC Adapter, that it may not charge the battery, and that I should connect a 90w or higher adapter even though my adapter says it's 90w.
* In my BIOS (I have the A12 bios update), next to 'ac adapter type' it says 'none'.
* There's no charging even with the laptop shutdown. I can remove the battery though and with the charger plugged in, the laptop is fine.
* The icon on the front panel illuminates red when I unplug the adapter, but there's no illumination at all when the adapter is reconnected.
* The centre pin inside the plug that is menat to be responsible for charging is still intact and seems cen... Read more

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Answer Match 72.24%

I have a brand new dell inspiron laptop which was delivered yesterday. First day worked fine. Have woken up this morning and the ac adapter is not charging the battery. I did a diagnostic boot and when scanning the battery the error message read:
D93TNC2
2000-0131
83692
I have no idea what has caused this fault and how to get it fixed. Please help, ive had this laptop less than 48 hours. 

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Answer Match 72.24%

I recently bought a new battery, thinking my old one which was a refurbished battery just packed up as it was on the way out. When i put new battery in the power meter reads 52%. The battery is not charging however! When the power plug is pulled out the battery light does not come on! The battery is a brand new 9cell, so im sure it is not the battery. I suspect this is why refurbished battery died, or has it? Any thoughts suggestions would be appreciated as im not so savvy at the tech stuff!
The computer has been running abit slower recently after upgrading memory 3 months ago to 2gb, so wondering if its caught something! I have avast protection. Cheers for ya help!
 

A:Dell Inspiron 6000 battery not charging

8 more replies
Answer Match 72.24%

Since I've now recently been ensnared in this problem of Dell computers which suddenly and inexplicably no longer seem to be capable of charging the laptop battery - although the AC adaptor still appears to be fully functional in terms of powering the laptop, I thought I would attempt to post the definitive thread on this issue, in an attempt to identify a solution.

I have a probably 5+ year old Dell Latitude D600 laptop, purchased used, and running Windows XP Professional without any problems for the past 3-4 years. As an electronics engineer, I have no problem in diagnosing and repairing minor eletrical problems, to include laptop computers.

About 3 days ago during a reboot, I got the message saying that "Warning: An unknown AC power adapter has been detected, > preventing optimal system performance. Strike the F3 key (before the F1> or F2 key) if you do not want to see power warning messages again.". Not knowing what to make of that in terms of the implications, I hit F3. Only a day or so later, I noticed that one of my two laptop batteries had drained to zero and appeared to not be charging correctly. I checked my two laptop batteries using the built-in test button, and both showed OK, although one was fully discharged. So, the batteries are OK.

In checking the AC adaptor using a voltmeter, I checked the output, and the output was right up to spec with the output right at 19.5V. I examined the laptop AC connector port and it appeared to be both ... Read more

A:Dell Latitude D600 - AC Not Charging Battery

This can happen when you run a battery right down to 0%. Once there, it may never come back. I had a C600 battery do this to me. I fully discharged it, and it never took a charge again
 

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Answer Match 72.24%

Hi all,

a couple of days ago I was working on my Dell XPS 12 using only battery and then suddenly it went black. No way to restart it. Arrived at home, plugged into the socket and it was all ok, but it is only working with socket connected.
I noticed that battery now is always at 79% and not moving at all. I thought that I need a new battery but the weird think is that USB 3.0 that I used for charging smartphone, is now working only when the computer is running: even if socket is connect, with computer off, is now not anymore charging.
I am in the doubt that the problem is not the battery but something more serious, obviously I do not want to buy a £85 new battery to test it.. Any help is appreciated. Thank you much.
Best regards,

Stefano

A:Battery not charging above 79% Dell XPS12 9Q23

Hi,
Thank you for writing to us!
Kindly try the following steps:
1- Run diagnostics on the system to check for hardware error(if any)
2- check AC adapter type in BIOS 
3- Update chipset and USB 3.0 drivers
4- Set the battery charging to standard
5- Battery health in BIOS 
Also check if you have know good adapter .
Kindly private message the service tag and email address.
Thanks
Robin

2 more replies
Answer Match 72.24%

Hey all - maybe someone with excellent laptop hardware knowledge can figure out this puzzle. About a week of time spent with Dell reps on the phone and in my house have not solved the problem.
System: Dell XPS M1330.

My battery stopped charging after I had the (seemingly unrelated) touchpad and webcam replaced. The system is one year old. No messages have been displayed on the system to suggest an error.
Service steps in the last week (all Dell parts)

- Motherboard replaced 3 times
- battery replaced
- 3 different AC adaptors tried (I have old ones from other machines)
- BIOS flashed
--> after all these changes, the battery started charging intermittently. It took 24 hours to get to 100%. I drained and recharged it fully. Now, no charge is happening at all. When the AC adaptor is plugged in, the battery icon SHOWS that it is charging, and it also SAYS it is charging in the BIOS before startup. However, it does not charge (and pressing the button on the battery itself shows that it's only at a partial charge). It seems like something else might be draining the battery and preventing the charge? Tech support says it can only be these three things: motherboard, battery, adaptor. But clearly they are wrong...any ideas from the collective wisdom of this site? I'm losing my mind.

Thanks!
 

A:Battery charging MYSTERY!! Dell XPS M1330

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Answer Match 72.24%

shows only 2% charged and battery will not charge.... HELP... need to fix this. If I unplug the power, and plug it back in, it will show it is charging for about 20 seconds but then stops charging and the percentage does not increase.. does anyone have an idea what causes this and/or how to fix this?

A:Dell laptop battery Plugged in, not charging

What exactly are you trying to charge?Are you charging it with the charger that came with the device? It's possible that the charger you are using doesn't provide enough amps to properly charge the device. If you were using the charger that came with it, have you tried a different charger?Lastly, have you tried a different outlet?User Info Page Biography for full specs.

7 more replies
Answer Match 72.24%

My Dell Precision M3800 system says that the battery charging has been temporarily disable.  But, I can't find a way to enable it.  Whenever I unplug the power brick from the system, the system shuts down.  I have to carry the power brick in the last several weeks.  Please help.

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Answer Match 72.24%

I know my Motherboard on my Dell Inspiron 8500 needs to replaced it stopped charging my battery about a year ago . I did all the sugestions from the forums but nothing helped and it was suggested after all that that my mother board most likley is damaged or defective. Well I purchased a new battery which basically has been keeping the settings because it had half a charge . What I want to know is can you charge the battery not installed in the laptop or are there chips on the battery that wont allow that ? I have like four ac adapters for this laptop is it possable to build a connection to the battery to charge it ?
 

A:Other Means for charging dell laptop battery?

sure, anything is possible,
how familiar are you with electronic circuity?
.
easy way,
do you know someone with similar unit?
 

3 more replies
Answer Match 72.24%

The battery charging light is flashing orange and green which according to the helpfile means that 'the battery is too hot to start charging'. I have switched the machine off for half an hour - it is definitely cold, but this light continues to flash and the battery will not charge. The laptop is about 8 months old and battery use has been fairly light.

Any advice greatly appreciated.

Thanks in advance

Danny
 

A:Dell Inspiron Laptop - battery not charging.

it sounds like a defective battery. if the laptop is only about 8 months old then it should still be under warranty. you should contact dell about the problem and get a replacement battery.
 

9 more replies
Answer Match 71.4%

i buyed dell i5 3443 just 3 days ago and it has just 2 hours battery life and doesn't charge up to 100% it charges only upto 97% .
it has a problem that when the battery life becomes 61%  it goes down to 7% in a second and shutdown the laptop........................... i have warranty but i am in mountain area in nepal please help me with it...

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Answer Match 71.4%

First things first, Dell Inspiron 1501 NOT 1505. Ok? Now, this computer is pretty used, and long lived somewhat at 3 years, one battery. Last year, it completely accpeted no charge. I am on it, using AC power. I wouldn't mind AC power too much, but the power cord providing AC power, is sooooo mucked up. (will it stay in long enough to post this message???) I COULD buy a new battery (100$!!?!?), yet my dad has no job ATM. Any suggestions? PLEASE!
 

A:Battery problems, not charging Dell Inspiron 1501

If the Charger is in bad shape, dell sells the factory replacement charger for $59. here http://accessories.us.dell.com/sna/...cs=19&l=en&s=dhs&mfgpid=186167&chassisid=8452
 

1 more replies
Answer Match 71.4%

Hi, i have an XPS 13 Developer Edition (so with Ubuntu 14.04), about 4 months old, probably a bit less, and suddenly i have this problem: as soon as the battery percentage reaches 83%, the status switches to "discharging", the led on the front turns off, and turns back on only as soon as a little percentage of battery gets consumed; this on-off cycle goes on and on, as the laptop thinks he is fully charged at 83%. I'm sure it's not just a wrong shown percentage problem, like it shows 83% but it's actually 100%, since the battery does last just exactly as it did with 80%, and not like 100%. 
What can i do to solve this problem? 
Thank you

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Answer Match 71.4%

Hi everyone
i recently purchased DELL N5010 INSPIRON, but now it give one problem. It is not run without AC power. and when i point the battery through mouse it show
"17% available (Plugged in, Not Charging).
and battry light flashing 4 times with orange light after a second. It is the bug or any hardware problem, becuase the bettery may be only 2 month old.
I search on the web, but found fake solution which is not applying to solve it.
If any one have a solution then i appreciated it before solving this one.
 
Thanks and Appreciated in Advace.
Haq Nawaz
 

A:Dell N5010 inspiron Battery (plugged in , not charging)

I had the same problem with my dell inspiron 5010. The problem is most likely with the connector on the back of the laptop. There are 3 type of connectors, +19.5v, ground and sense.
I resolved it by bending the pins towards outside leaving the center pin (sense) free.

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Answer Match 71.4%

I have the "plugged in, not charging" issue with my Dell Inspiron 1100 laptop. This has been going on for the past week and although I'm able to 'resolve' it by following the steps below, it will return after 2 or 3 power ups.

>Disconnect AC
>Shutdown
>Remove battery
>Connect AC
>Startup
>In Device Manager, Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it?s ok if you only have 1).
>Shutdown
>Disconnect AC
>Insert battery
>Connect AC
>Startup
(Source: "Plugged In, Not Charging")

When I'm experiencing this problem a warning message will pop up on power up identifying an issue with the AC adapter.

I'm trying to find out whether this is a Windows 7 problem (as I think I read somewhere), given that the steps above does temporarily fix it, or whether in fact there is a genuine issue with my AC adapter, which needs to be replaced.

Or, rather, does following the steps above merely trick the laptop into accepting a dodgy adapter that needs replacing?

I'm using the original adapter that came with the laptop, incidentally. Would replacing it with a generic likely resolve this daily occurrence?

I appreciate your time and advice

A:Dell battery 'plugged in, not charging' - Win7 or hardware?

I would seriously doubt W7 on this and first look to physical battery and adapter connections and wires or the adapter itself ! Also if this is after a clean or fresh install of W7 did you install all and the latest updated drivers off the mfg'r. site?

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Answer Match 70.56%

Last week, it became apparent that the battery in my Dell Inspiron 6000 was not charging: The battery light flashes yellow intermittently while the computer is plugged in (both while it is on and while it is off), and flashes orange if I unplug the AC Adapter. Here is what I've done:

1. Checked the Dell Quickset Battery Metter -- all the fields (total battery charge, primary, and secondary) were grayed out)
2. Checked my Power Management settings. It's set to activate a low battery "text only" alarm at 10% and to go into hybernation at the critical battery charge of 3%.
3. Checked the Power Meter -- The total power remaining is "Unknown." Under the batteries available, it says "not present."
4. Pressed the status button on the battery -- all lights lit up.
5. Ran Dell Diagnostic Express Test -- got the "Error Code 0F00:136C - IDE device failed. Blank media or no media is present in optical drive."
6. Ran Dell Diagnostic Symptom Tree and chose the symptom "System will not run off battery" -- All tests passed.
7. Ran the Dell Diagnostic Custom Test for the battery and the sensors -- All tests passed.
8. Downloaded the Inspiron 6000 BIOSFlash A09 and tried to run it -- Got the message "AC Adapter and battery must be plugged in before the system BIOS can be flashed" over and over again.

I have removed the battery, replaced it, etc. I don't want to buy another battery if it's not necessary. And I do... Read more

A:Dell Inspiron 6000 Battery Charging/BIOS Issues

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Answer Match 70.56%

Well, the charger is plugged in, but it says not charging. This has happened twice. I would have thought bad battery or bad charger, except luckily the first time it occured right after buying a new hard drive. I did a hard reset on the battery and that worked.
Now, it has happened again. I tried the regular battery reset, but that did not work. I tried uninstalling device and reinstall..did not work either.
Oddly, what did work was the following:
I had about 38% battery left. I unplugged the power cord from both laptop and wall outlet.
I removed the batter. Computer went dead.
I wiped the battery connectors with a clean cloth several times.
I put the batter back in and turned the laptop on with battery only.
I plugged power cord into side of laptop, then into wall outlet.
Immediately, the laptop began charging again! 
I am not sure why this worked. Maybe some techy out there may know. When I tried the battery reset, I turned the computer off before taking out the battery. Then took it out. Plugged in laptop with power cord and powered it. Then shut down and placed battery in. I turned back on..but nothing...
It may have to do with having the laptop already on when taking out the battery, or placing back the power cord, or could just be the wiping the battery with cloth????

A:Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

Hi thelights007,
Please share the system model and the operating system installed. The error 'plugged in not charging' can be caused due to various reasons such as faulty adapter or faulty charging board.
You may try below mentioned steps which may help in fixing the issue. Steps to perform Flea Power are:

Power off the system. 
Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer.
Disconnect the AC Adapter and remove the battery from it.
Press and hold the power button for 20 to 30 seconds to release the residual charge from the laptop.
Reconnect the battery and the AC Adapter.
Once the system is powered on and booted properly, re-seat the battery. Check if you still get the error or not.
Boot the system to BIOS, tapping the F2 key on the Dell logo screen when you power on the system.
Press F9 key to load BIOS defaults. Once done, press F10 key to save and exit. System will restart. Check if the error is still there.
Try and wiggle the AC Adapter cable and check if that makes a difference.

If it still doesn't work, parts replacement may be required.
Hope this helps. Please share the findings.

84 more replies
Answer Match 70.56%

Hi all, So few days ago I have noticed that my Dell Vostro 5470 not charging. It says plugged in, not charging. And sadly it is 0%, so I can't really drain the power, as I've read in some forums. As well, Vostro battery is not portable, that makes things even worse. 
As I have noticed, the error accured after one of Windows update (I currently have Windows 10). Before I closed it (sleep) and left it for sometime running on low battery, so still don't know what what the real issue. I ran Dell Service test  (40min.), which said all is fine - battery is good. Also this show battery is good:

Please help me find the solution, as I am currently not in my home country and laptop is quite needed. Thanks, Kamile

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Answer Match 70.56%

Hi all. My battery wouldnt hold a charge so i decided to replace it with a new dell extended life battery.
problem is, when i plug in the charger all i get is plugged in, not charging.
i have tried
1- removing battery and charger and holding power button for 20sec
2-deleted and reinstalled the battery drivers
3- loaded my bios by default
i have tried another dell charger, though mine is proper volts and amps also.
i have heard some people need to update bios, but i cant do this now battery is at 8% and i flung the old battery out.

any ideas?

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Answer Match 70.56%

I have had my Dell laptop for almost two years now. I replaced the battery before the warranty expired (1 year?). The battery was working fine, but I was starting to have to jerry-rig the angle of the power cord in the socket to charge the battery. I purchased a knock-off AC adapter replacement. I started getting error messages almost immediately when booting up that cord might not be compatible with the laptop. As it was working, I didn't worry about it. The power light start flashing in a particular pattern then, which it has been doing for months (three fast orange flashes and one long white flash). Historically, a white light has meant "charged" and an orange light has meant low power. The AC adapter became increasingly less efficient in charging the battery until it ceased to charge it at all. I purchased the Dell AC adapter recommended for the newest version of my laptop model. There was no noticeable change. (I understand from Dell that the problem may have been that I purchased a 90W adapter, compatible with newer versions of this model, but that I should have purchased a 65W adapter as my laptop is older.) I returned that adapter to Dell and then purchased a re-furbished Dell 65W AC adapter through Amazon. Again, no noticeable change. The battery is taking absolutely no charge from these cords. As I remove the power cord from the socket, the computer instantly shuts down.

When I hover over the battery icon, it says the battery is 0% charged and that ... Read more

A:Dell Inspiron 1545 - Power cord not charging battery

15 more replies
Answer Match 70.56%

The other day my battery decided to go 50/50 on me. Half of the time it works, albeit charges insanely slowly, or it acts as if it's at a 0% charge and puts my laptop into sleep mode. To top this off, my wall charger doesn't seem to register with the laptop as plugged in anymore. It has a small light ring to show when it is plugged up or not, and it seems that the laptop won't charge even when it shows it is clearly connected to the adapter. Now, another symptom it goes through is the light on the adapter turning on when plugged into the laptop but then off when removed. It's somewhat old at this point but it has never done this before. Any ideas on what to do? I'm running Windows 7. (I apologize for the lack of formatting. Having to type this up on my phone while riding around isn't helping me any.)
 

A:Dell Studio 1749 battery not charging/adapter error

Its either a power supply problem of some sort or the a/c adapter and battery might have to both be replaced and see if that helps any.i know on my dell computers when the batteries have problems they start blinking orange and blue constantly.which usually means they have had it.
 

2 more replies
Answer Match 70.14%

Hi everyone,

My name is Tarun. I have been facing an issue with my newly purchased battery. I did not use my laptop for an year or so because my battery was dead and i didn't even remove that dead battery from the laptop, it was kept inserted for an year. A few days ago I purchased a new battery. When I turned on my laptop with the new battery and tried to charge it, I saw its charged percentage as 7%, I thought that it will be fully charged within an hour or so but it didn't. Although, when I hover the mouse on the battery icon ( right bottom under the tray ), it displays the message as 7% available (plugged in, CHARGING )....Please note, i wrote "charging".

To my surprise, percentage of "battery charging" never increases, I do not know what's wrong with it. Adapter works fine, windows runs fine, everything seems to be working fine.

I discussed with a naive person who repairs laptops. He wasnt sure of the fault but he guessed that that there could be a problem with charging IC. I didn't agree with him because of two reasons, 1st- he is a naive person, 2nd- If charging IC has a problem then it shouldn't have displayed the message " plugged in, CHARGING".

I am pretty much frsutrated and dissappointed. Could someone please help me and let me know what should be/ can be done?

thanks & regards
Tarun Bajpai

A:Dell Studio 1558 | battery doesnt charge even when it shows charging

Take the battery back to where you bought it!

8 more replies
Answer Match 70.14%

Hi! I have Dell 3330 with all the original components ( battery / Adapter ) running windows 10.1 64 bti. but my machine has a strange problem it charges my laptop's battery to 42% only and after that it shows 'Not Charging' message on mouse over. I did run the dell diagnostics for which battery passed the result. 
I did try some  tricks of uninstalling / disabling battery drivers and updating them after a restart. 

Removing the battery .. drained out any charge on the motherboard by pressing it for 20 secs or more. 
But the issue is same it is still not charging after 42% .. Surprised!?? 
Kindly suggest what is wrong where with the software.

A:Battery plugged in not charging- Dell 3330 with all original packaged components

Hi Saurabh78
Thanks for writing to us. 
When did the issue start?  Please update the BIOS from support.euro.dell.com and observe for any changes. 
Try this battery on another machine or another battery on this machine, which will give us a clear picture of the cause. 
Most of the time we are looking at a faulty battery in these situations. 
Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message

Regards

1 more replies
Answer Match 68.46%

Just bought this model a month ago. At first, I thought there isn't any LED Indicator in this model for charging/ HDD activity modulation but later when I saw the guide, I noticed an indicator just below the touchpad. But, the catch is that it isn't glowing at all. Even while charging, I tried the hotkey combination (Fn + H) to toggle that light but to no avail. Any idea as to how to activate this light?

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Answer Match 68.46%

So, my issue that ive looked everywhere for a solution to is this.  I was about to give this laptop to someone and I reformatted the hard drive to clean it up before doing so.  After this I went to dells site and loaded up the drivers for this machine.  All is fine up till this point.  Then I updated the bios to the newest version a12, and all went fine.

Well, later that day I needed to unplug the laptop and go to a different room and It just turned off after I unplugged it.  It wouldnt turn on with battery power either.  Plugged it back in and it loads fine but the battery is stuck on 36 percent charge and says not charging.  Now im getting a message saying the battery needs to be replaced as well, which is *** because I know that the battery was working just fine before this day.  Not only that why wont a battery with 36 percent charge turn on the laptop?  Its got the flashing red battery symbol when powered on with the ac adapter but without the computer on, but still plugged in, the battery doesnt charge or have any lights. 

I have already tried the uninstalling of the acpi trick, as well as the taking the battery out while its running, or taking it out purging the power and reseating.  Ive tried all the common tricks to no avail.  Not sure whats going on but I know this battery was good, and it still says 36 percent but wont charge and wont power the laptop on.  Hope someone can help.

Thanks Gary

A:DELL VOSTRO 3500 BATTERY ISSUE (not charging and wont power on computer with charge) HELP!

First check:  make sure the BIOS (F2 at powerup) recognizes the AC adapter.  If it does not, the battery will not charge. 
If the AC adapter is not recognized, try another Dell OEM adapter.  If that doesn't solve the problem, replace the DC jack:
http://www.parts-people.com/index.php?action=item&id=9935
And if that doesn't solve the problem, replace the mainboard.
If the AC adapter IS recognized, but the battery will not charge, unplug the system, remove the battery and hold the power button for 30 sec.  Try again -- if the battery still won't charge, odds are the battery itself is bad.
If the battery is original to the system, it's about four years old - well past its expected lifespan.

2 more replies
Answer Match 66.78%

Over the last 2 days I have been having a problem as indicated in the title of this post. The fault has rectified itself 3 times, but again today, it is back to "battery plugged in, not charging." As I am running the laptop (Windows Vista Home Premium; 32 bit) on the adapter without problems, I assume that the adapter itself may not be faulty.
I also have a Dell Inspiron 630M laptop running Windows 7.  Can I safely use that adapter with the Vista laptop, without causing damage to the Vista ?  If it is safe to do so, and the battery on the Vista starts charging, then it would indicate that the Vista adapter/charger has some kind of fault.
Hoping someone can give me some guidance. Thanks.

A:Dell Inspiron 1545 laptop. Battery plugged in not charging. Can I use adapter from a Dell Inspiron 630M laptop ?

If the adapter has the same plug and the same or higher power rating, you can swap them.
Check to see whether the 1545 recognizes the AC adapter or whether it shows unknown (F2 at powerup).  If it shows unknown with two different adapters, you have a bad power jack or a bad mainboard.

3 more replies
Answer Match 64.68%

Hello friends,
since i purchased my 9550 fhd / i7 / 16gb / 512gb Toshiba i always have the problem that the fan is running @ ~ 2500rpms while charging the battery. The cpu is under no load. Drivers are all up to date. Bios 1.2.10 (newest bios has problems with charging...)
It is independent of the bios charging modes. System cooling policy is passive (on battery) and active (plugged in). Switching these doesn't change anything - as soon as the battery is charging albeit the cpu/system usage the fan is kicking in. It gets quite annoying, i only tolerated it because i thought in would be fixed in the near future.
I read through quite a few threads/posts with the same problem - but most are months old and/or with suggestions/fixes i already tried.
I had the same problem with usb c - also a well known problem. Currently i don't have an usb c device so i can't test if this problem still exists.

Is there any known fix? Or is it just designed that way and all 9550 users have to suffer under these problems?

Cheers

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Answer Match 64.26%

This new Dell Inspiron 11 3147 just arrived today.
The AC Adapter is "plugged in" but the battery is "not charging."
I've looked all over for help for this, Dell Diagnostic has found no problem, and I've had trouble getting a hold of customer service. The most commonly suggested idea has been to uninstall and reinstall the Microsoft ACPI Complian Control Method Battery driver, which I have done.
The only thing I haven't messed with is the battery itself, which doesn't seem to be accessible without damaging the back, which is screwed on and secured well.
Any idea what's wrong?

A:Dell Inspiron 11 3147 Battery "Not Charging"

Update to my below post:
One day later, after the battery fully charged and all was well, I come back and it is back to the message "plugged in, not charging". I might see if reflashing the bios and rebooting will work again.
My original post on Dec 8, 2014:
I had this problem until this morning. In short, I updated the bios to Version A03,A03 (released Dec 2, 2014). Before that I did all the googling and messing about without success. Here's what to do:
1. Run "My Dell". You can access this by type Ctrl-Esc and then type in "My Dell" and clicking on the "My Dell" icon that comes up.
2. Click on the green "Drivers and Updates" panel. This should open a product support browser window.
3. Scroll down to the bottom beneath the section that says "These drivers match your selections" and click on the arrow next to "Bios"
4. Click on "Download file". Close all your other applications and run the file and follow the prompts. It will reboot for you at the end and the problem should be solved.
Good luck!
Ben
Version A03,A03

51 more replies
Answer Match 63.84%

Hi...

I am having a problem with my laptop computer. I figured out that my laptop, when being charged or using the Power Outlet, runs at 100% CPU at times, and slows me down when running and working on some open applications. At first I thought I had tons of spyware or even a virus, and even posted a Hijackthis file here. Nothing was found.
I figured out that my cpu runs at 100% when using the power outlet, or when my computer is chargnig. When I unplug the powercord and use the battery life, everything runs GREAT!!!!! my cpu drops to a normal 4-8% usage with multiple applications running. WEIRD huh? Can anyone relate to this ?? Is this and indication that my battery is going bad???? Can someone help me with this or suggest what is going on? I am running windows XP home edition, and have a compac presario 1500 series. Pent 4..

HELP!!!
 

A:CPU runs at 100% when charging laptop battery, when not charging its fine. HELP!!!

7 more replies
Answer Match 62.58%

Battary not charging showing plug in not charging , laop top was purchase in july 2015 from Vijay Sales mumbai chembur. Pl give some solution

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Answer Match 62.58%

For some time have received the error message regarding under power smart adaptor with newer replacement HP adaptor matching original.  Battery icon lists % charge & "not charging".  Battery tests good in HP Support Assistant battery check.  Power adaptor will power my older Pavillion laptop but not  the Envy with or without battery installed.  Battery charging LED does not light.  Have tried re-calibration by deleting Microsoft devices in Device Manager.  Envy will operate with and without battery while using Dell power adaptor. Computer repair shop says Smart adaptor produces 0 voltage (even though it powers Pavillion) and I need a new battery (even though diagnostic test indicates good). Help!!!

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Answer Match 62.58%

Hi,
I have a dell xps 12, bought in 2012. Recently the battery stopped charging. The battery shows 0%, so I have to be plugged in to turn the laptop on. When it is on, the battery icon on the task bar says "plugged in, charging" but after a day it is still 0%.
Since then I bought a new battery. Just fitted it, but now the battery icon on the task bar says "plugged in, not charging". Furthermore, when I Fn+F3 to show the battery meter, it says "battery charging diabled". There is no option here to turn battery charging on. Nor is there an option to enable battery charging in BIOS. 
BIOS does show battery performing normally, so does the battery meter (Fn+F3). BIOS also shows AC adapter as 45W, which is the original adapter.
Any help is appreciated!

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Answer Match 62.58%

I've had my HP Envy laptop for about 3 months, and yesterday I noticed that when it was plugged in it wasn't charging (the battery icon says "plugged in, not charging"). I turned it off overnight, plugged in, and this morning the battery was fully charged. It only seems to not charge when it is turned on. I have tried removing the battery, turning on, deleting the ACPI-compliant control method battery, turning off, and turning back on again (as advised in other forum responses), but with no joy. At first I thought it could either be a battery issue, but the fact it fully charged overnight whilst off would lead me to believe it's not, and is probably a software / settings issue. Any ideas please, I've run out of google search ideas!!

A:HP Envy Battery Problems - not charging when on, charging fu...

Hello HowfenClaret, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information. How Do I Find My Model Number or Product Number?Which Windows operating system am I running?Is the Windows Version on My Computer 32-bit or 64-bit? Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

9 more replies
Answer Match 61.32%

HI , I'm have ing trouble with my HP Pavilion 15­p077TX  Notebook (1yr 6 months old), its battery charge got stucked at 2% (nor further charge loss nither is it getting charged), I'm currently using it via my AC Adaptor and the irony is that I'm posting this from it in the same condition. Things i've tried so far:- Updating the bios (Current BIOS Version/Date : Insyde F.42, 18-03-2015) {I have a doubt about the bios version here cause when I tried to check the current bios its showed me this one and F.7 for Intel Processor, not sure If its the proble with this case.}- Uninstialling the ACPI -Compliant Control Method Battery andn then redetecting it- Updating the support assistant and running the battery check which gives an unknown 93 error (tried both VERSION:  8.2.8.25 and VERSION: 7.7.34.34 )- Unpluging the battery and the ac adapter and holding the power button for a whole minute-Tried HP Diagnostic Tools' Battery Check which took like 10-15 minutes and responded as no battery is pluged in. Right now I don't have much in my mind to try on this, If anyone knows anything please do share, that might me helpful.Thanks in Advance.Enigma 











Solved!
View Solution.

A:Battery check Unknown 93 status, Battery not charging, stuck...

Hey @EnigmaDimirti, Welcome to the forums. I'm here to help. I would strongly suggest Testing and Calibrating the Battery. Should that not solve the issue, I would suggest calling in for support to see about replacing the battery, as it should not be displaying "no battery is pluged in" when you run a battery check. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html If this helps, please hit that Thumbs Up, and Accept as Solution. Cheers,TechSurge.

4 more replies
Answer Match 60.9%

I am becoming more and more concerned about my laptop's battery each and every passing day. When I check the bottom right of my computer screen to check if my computer battery is completely charged, it says "0% available (plugged in, not charging)". I have had to buy two new batteries because of the same thing and they also read "0% available (plugged in, not charging)". When I unplug my laptop from the power source, it turns off automatically. I cannot even bother calling Dell to check this issue for me because I bought this computer off the street for $35.

My question in general is how do I get this problem fixed and how do I keep an eye on how my laptop computer charges correctly (or not)???

A:General Question about laptop battery charging AND 0% battery

Some reading and testing for you

Why is my Laptop battery not charging? – Drivers.com updates

Laptop Battery Not Charging | PCWorld

https://www.youtube.com/watch?v=XcDvp2A7Fss

The common method is:
- Create a System restore point
- Uninstall (Under the Batteries category in Device Manager) the Microsoft ACPI Compliant Control Method Battery.
- WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
- click Scan for hardware changes

1 more replies
Answer Match 60.9%

I have an older SL510 laptop, which has been working very well. But recently the battery power was continuing to diminish until recently, it stopped holding a charge altogether. At this stage, the orange battery indicator started to blink continuously at a rapid rate. I am still able to power up the laptop with my power cord connected. Purchased a new battery to replace the old and assumed light would go to green after charging. Unfortunately, after several hours connected to the charger, the battery light continues its constant orange blinking. Went through the process of uninstalling the ACPI file as noted in another post. Followed these steps:1. Disconnect AC2. Shut down3. Remove battery4. Connect AC5. Startup6. Under the Batteries category, right-click all of Microsoft's ACPI Compliant Control Method Battery, and select Uninstall (note that it is all right if you only have one).7. Shutdown8. Disconnect AC9. Insert battery10. Connect AC11. Restart your computerAfter completed this process, battery light continues to blink rapidly and battery doesn't seem to want to charge, or provide any indication that battery is inserted in computer. This happens whether I'm using either of the 2-power adapters I have for this laptop.What can I do to get this fixed??? Thank you in advance for any assistence provided!!!

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Answer Match 60.9%

HP g6-1b60us Notebook PCHere is the situation and symptoms. Battery not charging. Battery icon indicates battery being charged, but it sits at 5%. Have bought a replacement HP battery and that battery will not charge also (it sits at 50%, which I assume is the initial charge it came with). Run the HP Support Assistant and both batteries fail the test saying that cell 4 is bad (cells 1 to 3 have charge, but cell 4 has a 0 reading, even in the new battery). (Is there a problem accessing/charging cell 4?)When the battery is installed and the AC adaptor is unplugged, and the laptop is turned off, the battery charge LED shows a white LED (red/amber indicates that it is charging the battery); now the only time the LED goes out is when the battery is physically removed. Before the problem began, the battery charge LED would be off when the battery was installed and the charger was not being used. Now the battery charge LED goes off only when the battery is physically removed.What I have tried:Cleaned the contacts.Bought a new HP battery.Tried the complete discharge method of turning the laptop off, removing the power cord and battery and holding the power on key for over 30 seconds.Have done safe restarts.Reset to HP recommended settings.Suggestions/recommendations?

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Answer Match 60.9%

Laptop will only charge to a max of 86%. Battery test indicates OK. After recalibrating batterythe max charge was reduced to 76%. Will a new battery solve this or could this be something more die?If new battery is necessary, can HP provide it or am I forced to go to 3rd party supplier?

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Answer Match 60.9%

I have just replaced my CMOS/BIOS battery today, as , I have faced some critical problem regarding regular BIOS date/time reset after system shutdown. But I want to know how do i recognize, that my new batter is totally ok or functional.

Battery Meter gadget shows that "battery Not charging"
Is it a gadget problem?

Is there any method available so that I can track that my new installed CMOS battery in PC is working fine?

Please help me.

A:Battery Meter shows CMOS battery not charging

The battery you have replaced is solely there to maintain the clock and other BIOS settings (if you have changed them from their defaults). It will not prevent you from booting your system if it is dead/missing; all it means is that you will have to enter the BIOS each time and make the correct settings and time. This battery is not rechargeable.

Do you still have to enter the correct time, or is the BIOS maintaining this now you've changed the battery?

5 more replies
Answer Match 60.9%

I have got problem on my laptop, I already had a problem where my laptop used to go on sleep mode whenever I plugged the charger or press the brightness increase or decrease button, but i managed to work despite the problem. But, now my laptop has stopped charging at all,
whenever i put the charger my laptops shows sign of charging but donot actually charges, as the charging light remains off ... if i try to move the charger tip then the charging light glows sometime. I am really in a problem so plz help me.

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Answer Match 60.48%

Need Help!

The problem started from June 2, 2015 about 4 AM (UTC +8:00 Philippine, Manila)

I open my Notebook that morning to check on my e-mails and bills at gmail but it's not powering up. At first I thought that the battery was slightly drained because I saw my sister still using it at midnight. I asked her if she did not plugged in the charger when it is nearly drained but she said she plugged it and it is still full when she shut it down.

It is Li-ion Battery

I tried plugging in the charger to check whether it still has remaining battery. It powered up.
On the taskbar/notifications/running apps it says 8% Available (Plugged In, Charging).
So to check out the problem, I left it turned off charging for about two hours.

Then after two hours it still says 8% Available (Plugged In, Charging)
What the hell is this?! I asked my self.
I installed an app to check the status of the battery (Battery Bar)
Battery Bar says something like this:
Capacity: 2K of 8K mWh (not sure about this)
Charging: 0 mW
Running on AC
7.9% Available
Something like that.

Summary Notes:
1. Does not power up without Charger
2. It detects the Battery saying 8% Available (Plugged In, Charging)
3. Though Plugged In, Charging it does not charge at all because of 0 mW charge rate
4. It turns off when the Charger is plugged out.
5. It still run even without the Battery (when the Charger was plugged in of course, then a red x mark shows in the notification taskbar battery icon)

Thus:
1. The problem is som... Read more

A:Help!!Battery:Plugged In,Charging(but not really charging)

How old is it? Most likely the battery if you use it a lot on battery power, not plugged in.

2 more replies
Answer Match 60.48%

Client's relatively new Yoga 500 is exhibiting a weird problem in Windows 10 anniversary edition. The battery is currently at 47% but keeps flickering between charging and not charging. The icon changes every second, possibly faster. Tried swapping power supplies so it's not that. When first reported, the battery was at 40% but then got to 47% during a reboot. The battery on the Yoga 500 is internal so not possible to try swapping batteries. Any ideas or suggestions?

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Answer Match 60.48%

HelloHP EliteBook 840 G2The indicator shows: Battery plugged in, chargingbut really the battery not charging - bar doesn't movePlease help, what to do?

A:Battery plugged in, charging - but really not charging

Dear Customer,Welcome and Thank You for posting your query on HP Support ForumIt looks like your Notebook is not charging the Battery, We will surely assist you with this issuePlease perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery iconAfter performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different NotebookNote: If a known good battery is also not charging we need to replace the system boardHow to improve the life of a Battery:1. It is not advisable to use the Notebook when ... Read more

8 more replies
Answer Match 60.48%

Client's relatively new Yoga 500 is exhibiting a weird problem in Windows 10 anniversary edition. The battery is currently at 47% but keeps flickering between charging and not charging. The icon changes every second, possibly faster. Tried swapping power supplies so it's not that. When first reported, the battery was at 40% but then got to 47% during a reboot. The battery on the Yoga 500 is internal so not possible to try swapping batteries. Any ideas or suggestions?

More replies
Answer Match 60.06%

Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.

A:Dell laptop not charging..getting message plugged in not charging

  
Quote: Originally Posted by sirisha


Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.


Hi sirisha,

We truly regret for the inconvenience. Please check the link below which would help you resolve this issue:

http://dell.to/12GnZpB

Kindly perform these steps and let us know, so we can advise you further.

1 more replies
Answer Match 59.64%

Hi, I have read many people have similar issues for other models other than my Thinkpad x240 20AL but removing the battery won't solve my problem. It is plugged in, it says plugged in but battery is not charging (none of the two batteries this laptop has). I have gone to Driver Manager and uninstalled the 3 Microsoft drivers under battery section. After restarting or scanning for new hardware these drivers appear again and the problem is not solved. I have restarted de computer. Problem not solved I have removed the batter and put it back. Problem not solved. After one night, I switched on the laptop and one of the battery has charged. Right now it says plugged in, charging and it shows already 100% although it keeps charging. The other battery still shows 98% not charging.. I believe this must be a software issue, some power management that prevents the laptop from charging the battery. But where is that software and how to configure it or remove it? I have looked for Lenovo Power Management and similar and it is not installed on my laptop. Anybody knows what I am talking about?

A:x240 - battery - plugged battery not charging

I have a very similar problem, how was yours fixed in the end?Someone please help, very frustrating!

3 more replies
Answer Match 59.64%

I know that a battery not holding a charge can sometimes be a motherboard problem, I don't want to spend the extra $50 on a new battery if it is the motherboard. Is there any way to decipher which one is the culprit.
 

A:Motherboard not charging battery or battery dead

Batteries are consumables... They should always be changed first if a charging problem appears
 

1 more replies
Answer Match 59.64%

I was notified of the battery recall and removed the battery to get its serial number.  After putting the battery back in it will no longer charge.  The light next to the power cord plug in also is no longer lit even with the power cord in.  I ensured the powere cord was properly pluged in.  Everything was fine pior to removing it and putting it back in.  Very strange.  Is there something that has to be done once a battery is taken out and put back it?

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Answer Match 59.64%

For a few months now, at some point my battery would indicate nn% (plugged in, not charging) and would maintain that charge as long as it was plugged in. Running on the battery, the charge would eventually diminish and in order to get the battery to charge again, I have gone through to process of uninstalling the ACPI Compliant Control Method Battery in Device Manager. Usually within 24 hours, things would revert back to plugged in, not charging. However, that is no longer remedying the problem. (When this was an issue the indicator light next to where the AC Adaptor plugs in would flash blue. Also, I upgraded from Win 8.1 to 10 a few weeks ago, but this issue has been occurring for a few months now). Now the battery reads 2% (plugged in, not charging) and when I use the HP Support Assistant to check the battery, I get the message ?HP Battery Check was unable to access the battery?. I have performed a hard reset, reset the BIOS, and updated the BIOS, all to no avail. If I unplug the adaptor, the computer shuts off. Any suggestions for additional fixes? I have seen one additional suggestion to do a system recovery but I have not yet made a recovery disk for win 10 (I do have one for the win 8.1), and would it make any difference anyway since the plugged in, not charging problem was occurring under win 8.1?

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Answer Match 59.64%

When I powered up my new dell xps 15 9550 this morning, (bought less than 1 week ago) I had a message from Dell in the bottom right hand corner of the screen saying there was a firmware update notification. I clicked on this and proceeded to update the firmware.
since this, I have been suffering from the screen going blank and the only way to get it back on again is to switch off the laptop completely!
I have restored the bios to factory settings (F2) and have also tried disabling the nvdia video card but still have the same problem of the intermittent screen going black.
At the same time, if I am listening to music, the music also switches off, so it doesn't appear to be just a video card problem.
It all appears to point to this firmware update?!
any help would be much appreciated.

thanks

A:Dell XPS 15 9550 screen going black intermittently after Dell firmware install this morning help!

I have the same problem:

I initially reported that my XPS 15 locks-up displaying an all white display, however, I have since noticed it locking-up with a black display or gray display. Recycling power is the only way to get the computer working again. Prior to an automated firmware update, my XPS had been working fine. If you find a solution, please post it. I will do the same.

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Answer Match 59.64%

Hi,
I just received my XPS 15 9550 and it is exactly as I was expected.
However, it seems that I do not have the basic software suites, especially the Dell Premier Color software that I really wanted to try.
Is there something I forgot to do during the laptop configuration?
Thank you!

A:Dell XPS 15 9550 Missing basic Dell softwares(Color Premier, ...)

 Dadouvic,
If you ordered the software for your computer it can be downloaded from MyDellDownloads. The link is listed below. You will need to sign into the site with computer information.
My Dell Downloads
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

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Answer Match 59.64%

We're encountering scrolling issues with Excel 2013 (and 2016).
What we mean by that is graphic distortions (blocks of black) appearing on the worksheet during the scroll action.
It happens almost exclusively on the externally attached monitor.
Even after the scrolling action is finished the blocks of blacks will persist and will obscure the data in the cells. Generally only opening the worksheet anew will correct the issue (until scrolling is once again initiated)
This is on a new Dell XPS 15 (9550) running Windows 10.The monitor is a Dell U2717D connected via the HDMI.
We've done quite a bit of troubleshooting but before describing in detail we wanted to know if anybody had seen something similar?

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Answer Match 59.64%

I am picking up the XPS 15 this week and currently have two P2815Q monitors I am using with the Microsoft Surface Book.  Currently these are connected to the Surface Book via a single mini-display port cable with the 2rd 4K connected to the first via mini-display port.
So my question is how do I connect these monitors to the XPS 15.  I understand the XPS has Thunderbolt and a single HDMI 1.4 port.  While HDMI 1.4 is not capable of driving 4K at 60hz, I'm also wondering what the new Dell Dock is going to bring to the game here.
Would love some help, so thanks in advance.

A:Dell XPS 15 9550 and Dual Dell 4K P2815Q Monitor Hookup Question

Did you find out the answer to this? I'm killing myself trying to find a solution.

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Answer Match 59.22%

I recently purchased the Dell USB-C to VGA/HDMI/USB/Ethernet Adapter (Dell 470-ABQN) to use as a dock with my XPS 15 9550. Unfortunately while using this adapter the fans run at a very high speed, approximately 80%, and are therefore loud and disturbing during meetings and desk work. I have it connected to only an HDMI monitor and a USB mouse receiver. The fans also run constantly when using the built-in USB and HDMI ports, but at a tolerable level. I will have to return this item without a fix, so could someone at Dell please advise if there is a solution or if this is a known issue that will be reviewed? I have updated both the Thunderbolt firmware and software and applied all Windows Updates. Thanks

A:Dell XPS 15 (9550) Fan Speed w/ Dell USB-C to VGA/HDMI/USB/Ethernet Adapter

I have the same problem here. I connect a usb-c ethernet adapter in my case. The fan keeps running when the adapter is connected. 

43 more replies
Answer Match 59.22%

I'm coming through with this issue because I saw so many people (including dell tech support) struggling with this issue before.
The issue is as follows: you connect your laptop to the charger, the charging light goes on, windows says "charging", even the BIOS says charging, and yet, the battery's voltage just keeps going down no matter what you do about it..
Dell tech support usually try to guide you to reset the BIOS battery by removing the main battery and press the power button. but it's not the case here.
The solution I found was a very strange one, changing the RAM slot seemed to solve the issue completely.
Just taking the RAM card from one slot to the other. on one slot it's stopping your laptop from charging, on the other everything is good.
I honestly don't know why that is (and I'm a PC technician myself),  considering the laptop ships with two perfectly good RAM slots, but I thought the solution needs to be out there.
I'm hoping I managed to help some of you, (Even with my less then perfect English) Sapir.

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Answer Match 58.8%

I purchased XPS 15 9550 on June 27, 2016 after paying a fortune.
Straight away noticed an issue with battery life i.e. charging / discharging very quickly. 
The very first time, battery got charged to full in just few minutes.  After charging, initially it said battery life is 4 hours. But battery discharged in just couple of hours time.
Since then, battery charges to full in about 30 minutes and finishes in less than 2 hours.
Since my laptop is still under warranty, I raised a support ticket immediately on June 29, 2016.  Regrettably I have not had any response from Dell.
Please can you help in resolving this battery issue.

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Answer Match 58.8%

hI,i've got the new xps 15 for 15 days. From yesterday evening the battery's recharge is stopped to 94%. I've used the notebook only few hours per days  in these 2 weeks.  What can i do to solve this problem?
Thanks

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Answer Match 58.8%

So basically - as the subject says - 
Having a brand new Dell XPS 15 9550
with most recent Dell Wireless 1830 802.11ac drivers
cmd command "netsh wlan show drivers"
shows that current driver does not support hosted network,
meaning, that i am unable, for example, to share my ethernet internet connection Over wifi to other devices - i am unable to make my laptop a hotspot.
Which is ridiculous in 2016 and for a laptop of this level and is basically a prerequisite to be Windows 10 approved.
So my question is DELL, what the ***? When do we get normal drivers?
Anybody has the same issue - knows the workaround? Thanks.
I could not have expected that 2000$ laptop would not be able to do that. this is soul crushing.

A:Dell XPS 15 9550 - Dell Wireless 1830 802.11ac - Hosted network supported : No - cannot share Ethernet connection over WiFi

same here. :( XPS 13 9350..

3 more replies
Answer Match 57.54%

Hi! i have an Hp eliteBook 8560p and when the battery is plug it shows me this thing Battery #1:1% available(plugged in,not charging) Battery #2:Not present what are my to do to resolve this?please help

A:Battery #1:1% available(plugged in,not charging) Battery #2:...

How old is the battery? You do not have a Battery #2 more than likely. That would be the optional modular battery not the regular main battery. 

2 more replies
Answer Match 56.7%

My Dell inspiron 3542 laptop had a very good battery life(>6 hours), but today morning it showed an error message saying  "Battery has experienced permanent failure and needs to be replaced." I updated the BIOS from A3 to A10, but it didn't help! The PC starts only if its plugged in and the battery charge is constant at 82%. What should I do?

A:Battery not charging, message says "Battery has experienced permanent failure"

Hello SHUBHAMSINGH.ARARIA,
It's quite possible your battery did suffer a failure; the Lithium-Ion chemical reaction may (which produces electricity) have finally broken down.
First thing to try is to run Dell's diagnostics. When you first power it on, press F2 to run the ePSA Diagnostics & see if any failures occurred.
Have you tried powering the laptop on with the power cord and battery, then once it's loaded removing the power cord to see if it stays on?
Another thing to try: remove the power cord & battery from the laptop, then hold the power button down for about 10 seconds. Then reconnect the power cord, power it on, then reconnect the battery.
From here, once it's on, you can try removing the battery again to see if it stays powered on or leave the cord connected to see if the battery begins charging.

Hope this helps!

1 more replies
Answer Match 56.28%

After updating BIOS to latest version (1.2.13), the battery only charges to 60 percent and then it stops.
- cable is connected and bios shows status as OK.
- if I disconnect and let the battery discharge below 50% the charging will kick in once I reconnect but will only charge until 60%
- tried changing battery modes in BIOS settings - standard / adaptive / express charge but regardless of which mode I choose charging seems to stop at 60%.
- behavior seems to be independent of OS as charging won't pass 60% even if laptop is turned off
Is anyone else experiencing this problem?

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Answer Match 55.86%

Hi all,
I got my new XPS 15 9550 2 days ago. Everything went fine at first but tonight when coming back home the laptop won't turn on. I tried the following (both with AC adaptor plugged in or not)
If I press power button the battery status lights blinks 4 times white and é times orange repeatedly.
I tried pressing power button for one minute - nothing.
Pressing Fn key and power button - then the keyboard lights turn on  for about 5 seconds then turn off, and same blinking of the battery status lights as described above.
Any idea what to do ? Dell technical support doesn't seem to work on week end...
Thanks

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Answer Match 55.02%

Hi,
I have recently bought the 2016 Dell XPS 15 (9550) and for some reason it does not connect to enterprise networks, specifically 802.11k and 802.11r. I cant find a fix and neither can Dell support or the "IT guys at school". Im just wondering if anyone has any bright ideas. Thanks

I have all the latest drivers, BIOS and everything.

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Answer Match 54.6%

Hi,
I have Alienware 14 laptop. I keep getting a message that my battery is not charging when I plug in the laptop. I run  system test through Alienware Support Assist and the result was " Warning the battery is not charging to full capacity. This is normal as batteries age." My laptop is under warranty. Can you help me fix this problem please?!
Thanks,

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Answer Match 54.6%

Can anyone tell me for sure if the long running problem in WIN 10 with battery not charging has been fixed?If not, I won't touch the WIN 10 upgrade with a barge pole - free or otherwise.

A:WIN 10 & battery not charging

You must be hearing some odd rumors- I've had no problems with Windows 10 over the past six months, and especially nothing related to my battery. Here's the funny part: Windows 10 doesn't do anything to help charge your battery. So long as you have a working battery, a working battery port, a working cord, and a working outlet, your laptop battery should charge normally. The battery and hardware/BIOS will typically maintain itself; Your OS doesn't normally interfere.

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Answer Match 54.6%

I am using a dell inspiron laptop on Windows 10OS. My battery is set up to charge to 65%. How to I change it to charge a 100%?

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Answer Match 54.6%

My Elitebook won't charge my battery and i change another battery still the same thing

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Answer Match 54.6%

I have an Acer Aspire V3-771 laptop (which is three and a half years old) with its original battery. As the battery is not holding the charge for as long as it used to I decided to replace it. I inserted he new battery, which already showed a charge of 60%, and let it run down to the point when the laptop turned itself off. However, when I tried to recharge the battery, the battery icon showed "6% available, plugged in, not charging". I contacted the supplier of the battery and they sent me a new one. This showed an initial charge of 93% so, in view of my problem with the previous battery, I decided to try and charge it up to full capacity before letting it run down. But as soon as I tried this the battery icon showed "93% available, plugged in, not charging". So I unplugged the charger and again let the battery run down until the computer turned itself off. I plugged the charger in again but then got "6% available, plugged in, not charging". I have no problem charging the old battery, so can anyone please suggest what the problem might be? I have tried taking out the battery and unplugging the charger and holding down the power button for 30 seconds, but this hasn't worked. Grateful for any advice.

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Answer Match 54.6%

Hi! I'm running windows 7 on an older HP laptop. Yesterday, my battery icon started saying "plugged in, not charging" I don't know if there is some system device or application to show why this happened. Is there something I can check out? Maybe some controller that says "charge laptop" or "do not charge laptop". Please help. I don't know where to look on my PC, and when the battery DOES run out I will be sunk!

I just went to one of your faq's and I remember now that I had changed my power option a day or so ago, to optimize (I had thought) my power usage. Now I'm kicking myself and so relieved. Because since last night it's been showing 95% available, and I've been using it a lot (even tho it's not charging) so I did this to myself.

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Answer Match 54.6%

I have a 3 month old Del XPS 15z,I charged the battery and used it till it was drained
I plugged in the AC adapter and i noticed as soon as i plug it in the little green light on the adopter goes off and the battery wont charge,my battery is drained and i can not
even turn the laptop on,does anyone know what i should do ? any one from Dell ?
By the way i tried the AC adopter with another laptop and it works,so it should be OK.
Thanks

A:Battery not charging

Pull the battery from the laptop and plug in the power supply. You can use the laptop without the battery.

Contact Dell and see what they say about the battery.

I could be wrong, but from what I've read - a complete discharge is not good on those types of batteries and the longer that a battery stays discharged, the more damage is done.

9 more replies
Answer Match 54.6%

I have a Toshiba Satellite A205-S5804. I have had it about a year; year and a half. In the past few days the laptop will not turn on when I try to start it from the battery. When the laptop is turned off and plugged into the AC outlet the battery charge LED doesn’t light up. I know that the battery is not charged and the LED should light up when I plug the laptop into the AC outlet. The laptop starts fine when it is plugged, but the battery does not charge. I have tried downloading an updated BIOS, but that did not help. Any suggestions?
 

A:battery not charging

7 more replies
Answer Match 54.6%

My HPbeats audio is only two years old but my battery is not charging

A:battery not charging

Dear Customer, Welcome and Thank You for posting your query on HP Support Forum It looks like your Notebook is not charging the Battery, We will surely assist you with this issue Please perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery icon After performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook Note: If a known good battery is also not charging we need to replace the system board How to improve the life of a ... Read more

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Answer Match 54.6%

I just received my mini 10 yesterday and I thought all was well. HA! I only had 4GB of my 16GB formated but no big deal thanks to your forum I managed to fix that. I used it all last night liking this little machine. Last night I turned it off plugged it in and went to bed only to find this morning that it didn't charge? Whats up with that? Has anyone had this problem? When the mini is on it shows that it is running off AC power and battery charging (1%). However this number never changes. It doesn't charge. I tried simple things like removing the battery and putting it back in but no luck. I think I'm just going to return this one and give up on the mini because I'm afraid of future issues. I am running on the factory installed Ubuntu. If anyone has any suggestions or fixes before I send this back I appreciate it.

A:battery not charging

Those stupid HP batteries are half the cost of the mini and they die easily.

Overheat is the usual killer!

Go to device manager and double click on (batteries)

find the battery and click it

then right click it and uninstall

Shutdown mini

Remove power adapter then battery

reinsert battery then adapter

Turn on mini

wait a few if the battery icon does not show in system tray then

right click computer goto properties

click on (Action)

click (scan for hardware changes)

it should then find the battery

see if its charginng, if not reboot

Good luck

Brooklyn..

BTW dont leave the mini plugged in and sitting ontop of blankets or pillows.

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