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hp envy touchsmart 17, model m7-j120dx, palm rest part numbe...

Q: hp envy touchsmart 17, model m7-j120dx, palm rest part numbe...

May I have the part number for the palm rest for this model? I would like to either order from HP or eBay and ensure that I am receiving the correct part that I need.

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The computer was stuck on the HP screen and I ran a test and the hard drive failed. I bought a new hard drive and was about to start recovery but decided to power off and reboot before starting the process. I now have a blank display. The lights are all okay, fan is running and    no beeps for errors.  Does anyone have any idea how to get the display to start working? I tried all types of keystrokes but nothing seems to work.  Going to give it one more try before I send this computer to the junk yard.  Thanks  

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 Does anyone know what this part is?  I'd really like to know its part number because I'm trying to order a replacement.  It has the power button on one side, and on the internal side it has screw-ins for the fan and one of the speakers.  It is a black plastic part that runs along the side that the fan blows out and flattens out on both sides.  It was glued to the metal case.  Any help would be greatly appreciated, thanks in advance!

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Answer Match 90.72%

Hi! I have HP Envy23 TouchSmart 23-d270er. I want to connect second monitor and use it in the same time. But there is no any HDMI/DVI outputs on device. In user manual from HP I can see the picture where there is a special panel and it has a HDMI porthttp://radikal.ru/fp/79ca19fecf2e47eba8338f7b2e3442ccbut my device is not have any panel. Only plug on this place. Is it possible to connect second monitor via onboard connectors "UMA_DVI" or "MXM_DVI" and another? http://radikal.ru/fp/06348fa1a04a4ef397a1b393c3a47b37 May be i can buy a "panel with dvi connector" (like on picture in manual) for this type of chasis? I was trying to find it in HP parts catalog but there is no info.Thanks 

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I purchased this laptop about two months ago and when I try and turn it on, all I get is a black screen. Please help, this laptop was expense and I don't know what to do.

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I received my new P50 today. Unfortunately, whenever I type, it creaks where my right wrist rests on the keyboard bezel. Here is a video: https://www.youtube.com/watch?v=ZxxGza7zGRs Has anybody else had this problem? Not only is it annoying (a laptop this expensive shouldn't sound this old and rickety), but I'm concerned this will lead to the bezel eventually cracking as reported in other P50 threads.

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Answer Match 72.24%

Hello, just received my new laptop, Inspiron 17 5000 series, and the trackpad needs to be replaced.  Dell already sent one, but didn't include any kind of instructions for replacing it!!  So, does anyone know of a tutorial link for this?  I would really appreciate the help!  Thanks in advance, hope to get a reply soon!!

A:Looking for help replacing track pad palm rest on Inspiron 17 5000series!

This is not that easy a repair - why did you not just send the system for repair (or replacement, if it's brand-new)?
The service manual is here:
www.dell.com/.../manuals
However, note that while they sent the part, if anything is damaged in the process of replacing it, the damage will not be covered by warranty.

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Answer Match 72.24%

Newbe...any help would be appreciated , about to replace hinges and palm rest on my old laptop sony pcg v505.....has anyone got any encouragement and tips for me...thanks tons, jack
 

A:tips on replacing palm rest..sony pcg v505dx

Go here and scroll down to ' To download the file, please, click here ! ' link to download a service manual for that laptop:- http://www.eserviceinfo.com/download.php?fileid=23070
 

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Answer Match 70.56%

First, my t400 would only boot with power cord unplugged. Then it stopped booting altogether. I read to press the power button 10 times and hold it on the tenth time and to unscrew the palm rest to unplug the little battery for 30 seconds. That is the only way I can get it to boot now. I picked up a new regular battery today thinking it might be related but that hasn't solved it. Any ideas?
 

A:thinkpad t400 wont boot w/o reseting little battery behind palm rest

I looked at it closer and to get it to start i don't press the power button at all. I unplug the power cord and after unplugging the CMOS battery for awhile i just plug the power cord back in and it starts up. The first thing i see as it starts up is an error message about a bad CMOS checksum and then i have to change the date/time in the BIOS or it yells at me to do it. After all that it boots into windows 7. Once it is in windows no matter what i do to change the settings of what the power button does it still doesn't do anything. I can restart it fine but once i shut it down it the CMOS battery needs to be reset to get it going again.
 

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Answer Match 70.56%

Hi all,I have an issue with my new Inspiron 15 (7569).  If I am sitting in bed, for example, my palms put a little more pressure on the palm rests.  The enclosure actually presses down the left-click button!  This causes two separate use issues for me.  First, it makes it so that there is no "click" to the button when I want to use it (because it is already in the down position, being held by the enclosure), and second, it causes my cursor to jump around... the cursor/pointer may just be somewhere on the screen out of the way while I type, for example, but when the enclosure "presses" the left button it forces focus to wherever the pointer is at that moment.This is clearly a hardware flaw, as there should be some internal support closer to the buttons to keep the palm rests/enclosure from pressing down on the button.  
What recourse do I have at this point?  How do I know that if I exchange this for a different model I won't just have the same issue again?

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Answer Match 69.72%

Cleaning Dell xps 13 FDH - Touchpad - Palm rest - Keyboard - Screen FHD any tips and steps?

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For this type what can I upgrade my processor to?  I believe it's only a 4GB as well. I need more RAM and processing power. thank you

A:I have an HP TOUCHSMART 320 PC MODEL 320-1030 looking to upg...

Hi, Yes. Please check 2 sections Processor upgrade informationMemory upgrade informationon the following link:     http://support.hp.com/au-en/document/c03026602 Regards.

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I own an HP Envy TouchSmart 15 Notebook PC product number: E0K05UA#ABA and Model: 15-j053cl
 
I had a couple plastic screw inserts that hold the right side hinge to the top cover of the laptop break due to very high strength of the hinges which caused the top cover of the laptop to pry apart from the base enclosure when opened (a problem many owners of this laptop model have had). Since I was out of warranty I ordered a replacement on Ebay using the correct part number 720570-001 and disassembled my laptop to make the repairs and loosen the hinges while I was at it. I swapped out all parts being careful to note where and how plugs and ribbons were connected so I could put it back together correctly. Now after having it reassembled it will not turn on.
 
I get a white LED light to turn on when I plug in the power cord AC adapter (should be amber/orange in color to signify it is charging the battery) but no other sounds lights or signs of life. I have attempted to remove the battery and power cord, pressed the power button for 8-30 seconds to drain power and do a reset and then try to power up with plugging in the power cord but it won’t turn on. I also tried to power up by removing one part at a time including the hard drive, two RAM sticks, and wireless card but still not able to turn on. Do you have any ideas for what may be wrong or steps I can take to troubleshoot? Is this possible a mother board issue? Everything was working fine before embarking on this r... Read more

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Hi, I'm having troubles turning my laptop on. I have a Hp Envy 15 Touchsmart. I've tried doing a reboot by taking the battery out and holding power for a minute and trying to reboot it but nothing happened. It was plugged in and fully charged when it turned off. The charging light is still on when it is plugged into the wall.A few weeks ago it randomly restarted and shut off when I was watching a movie on it but it rebooted no problem.My phone fell out of my hand 3 nights ago and landed just left of the track pad when it shut off and won't turn back on.

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Greetings,    I have owned this laptop for over 2 years and have encountered many problems which have required me to open up my laptop and remove debree/dust from the interior. My last adventure included removing the fan and heatsink from the inside, but when I assembled the laptop back together it will not start up. When plugged in the white led light still shows next the the charger socket, but the power button will not light up after several tries. The fan does not start to spin either.   I have tried the hold the power for 1 minute idea, but it does not change anything.I have 3 possible conclusion that are very unlikly to me.1.  I worked on carpet and had static  electrickery! Doubt it.2. The harddrive is not working properly3. The memory is not working properlyAny fixes to these above? any other possible causes?  

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hello.it's been 2 years since i use this pc and it works just well,but today,when i turned on the pc it can't boot. It just turned on,but the screen show nothing,and when i say nothing i mean really really just like it doesn't get turned on. i tried to push the DVD button and it is still working,the light on the power button also work,and everytime i tried to turned it on and off the sound of the pc turned on still can be heard. so its just like everything is ok but the computer isn't booting.ussually before this happened,it took only 3 seconds after i turned on the pc,to boot into the loading screen,but now it does nothing.one day before,i upgraded to windows 10. and it is still working,the next day it is also still working,then i shut it down. the next time i tried it(ijust about 15 minutes i turned it off ,it won't boot. ) i don't know if this is related,but in the internet people said that things like this happened because of the hardware and not the software.please help me,i really need this pc to get back to work thank you,and sorry for my bad english

A:HP Envy 23 touchsmart won't boot

@adrian_sts?
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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Answer Match 61.74%

I can not gety HP envy 20 touchsmart to turn on or boot up. I have power but nothing shows up, not even the cursor. Idon't know what happened. I turn it on and it only has a blank screen, help?! Please!message edited by Angelsdisguises

A:Why won't my HP envy 20 touchsmart pc start up

When you start the machine up do you see the POST screen? if so tap the F8 key and see if you can boot successfully into Safe Mode.

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Answer Match 61.74%

Hi Recently had comupter wiped due to disk error.  Now powers up but goes no further.  Cannot get into BIOS or get any further. Just blank screen and fan/light is on Tried booting from USB and DVD to reinstall windows but no joy. All I really want to do is get running again with any O/S.  I have most of my data secured and expect to lose the rest

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Answer Match 61.74%

HP Envy Touchsmart M6 Sleekbook turned off suddenly and won't boot now.   Power and WiFi light for a few seconds and then nothing, will not actually power on.  Following some related posts I openned it, unplugged battery, plugged in wall and tried to power on. The same lights come on, the power button and wi if for a couple of seconds and nothing. This time though the fan did come on, or at least it sounds like a fan, it's a whisper fan so it was always unnoticeable.Is is there something else I can try? Desperate....  

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I also have an HP laptop with a loose or broken left hinge.  Bought it through the HP website.  How do I get this fixed before it breaks the whole computer?  Thanks!

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(I coulnd't find any category that best matched my question - I think this is the closest) Hi,  Does any of you know where I could buy an HP Envy TouchSmart 17 Notebook from around 2014 (NOT the new models with the 6th gen core i7)?  I saw that I could get one with an Nvidia GeForce 750M, 4 GB of graphcis DDR3, an i7-4900MQ (quad-core, 2.8 GHz turbo to 3.8 GHz),16 GB of RAM, and dual hard drives.   The Maintenence and Service Guide for the system I'm looking for (as well as other configurations of it) is here: http://h10032.www1.hp.com/ctg/Manual/c04091762. I did find one on eBay, however it did not have the exact configuration I want; you can see that listing here: http://www.ebay.com/itm/RB-HP-ENVY-TOUCHSMART-17-J141NR-I7-4700MQ-2-4G-wbr-Hz-16GB-1TB-1-wbr-7-3-034... So, do you guys know of any place I can buy the notebook I'm looking for?  I didn't see the exact one on eBay or Amazon. Thanks very much to all who reply.

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Hello,  I purchased an HP Envy Touchsmart 15 a little over a year ago. The hinge seems to have come unglued fromt the inside. I read that the HP Envy is prone to this, since the hinge is glued in production as opposed to being fastened with a screw. I'm a graduate student, and I'm unable to use my HP for schoolwork due to the faulty hinge. The computer has been handled carefully, and it's never been dropped. This is my first HP. It was great when it was working; however, a laptop that costs nearly a grand and works only for 1 year due to the construction is extremelhy dissapointing.  I'm wondering if anyone else has had this problem and how it was handled by HP. I purchased it through costco, so I should have an extended 2 year warranty on the device.  Thanks in advance,  Alexandria

A:HP Envy Touchsmart 15 Broken Hinge

@AlexandriaP ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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What ac adapter does the hp envy 17-j140us use??And is there a store i can buy it at instead of having to buy it online?thx for any help i can get

A:envy touchsmart 17-j140us ac adapter

You will find all compatible parts here:http://partsurfer.hp.com/search.aspx

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HiLooking for the BIN & SIG files to be able to reflash BIOS using UEFI to F.25 as it seems to have been corrupted when upgrading to windows 10.  Can anyone poing me to where they can be downloaded from please? regardsReg

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Has anyone gotten HP to fix their HP Envy Touchsmart 15 Broken Hinge without charging you for it?

A:HP Envy Touchsmart 15 Broken Hinge

@Marianhm

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Hello!I bought my computer about 11 months ago for college and the past month it has been having some weird cracking noises when opening/closing the lid. A friend of mine told me to watch out since he had the same computer and it had broken off. I noticed today that theroght hinge is actually starting to come out and the base of the computer is also getting loose. This is very strange since I barely move my computer from the desk since it is so big, plus I have a smaller one that I use to take to classes so I don't mess with this one for stuff that is unnecessary. I wanted to know how this can be repaired.Thank you!

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Answer Match 60.9%

My Envy 23 TouchSmart All-in-One PC asked to update the firmware the other day, so I said yes.  It seemed like the update never fully downloaded or completed.  Now, when I try to turn on the computer, it comes up with the following error " Your PC ran into a problem and needs to restart."  It then goes into a HP logo screen and says " Preparing Automatic Repair", then "Diagnosing your PC", then Blue screen with "Automatic Repair" header "Your PC did not start correctly.  Press "restart" to restart your PC, which can sometimes fix the problem.  You can also press "Advanced options" to try other options to repair your PC." I had a restore USB drive made when I bought the computer 3 years ago, but it doesn't seem to help. Any help would be greatly appreciated!!!

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Looking for a digital pen / stylus which will work with an HP ENVY TouchSmart 15-j067cl Notebook PC.  

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Hi All,

I am having issue with HP Envy TouchSmart 15 laptop. Hinges are broken, When enquired in authorized service centers, they are saying lot of cost (around 15K INR). Couldnt spend that much on this. Is there a way to fix this?

 

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Answer Match 60.9%

The hinge on my laptop is broken. I have seen a few posts about this issue but I am a student and can't afford a repair. I'm guessing I'll just have to put up with it until it's finally unusable

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The hinge on the left side has popped up as the base of the metal hinge has separated from the frame. Laptop was puchased from Costco in 2012.

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I have a HP Envy Touchsmart 17 notebook product number E1P14AV model 17t-j100.I'm trying to restore to factory using USB but keep getting restore incomplete. I have tried every method from HP recovery method and all three give the same response. It goes through everything and reloads software but then gives that response. If i click try again it tells me to insert recovery media.











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A:HP envy touchsmart 17 recovery incomplete

Try changing the date in BIOS to 1/01/2012. Save & Exit. Boot from Recovery and let it run through the process- but on the first reboot it initiates enter BIOS to ensure date is still modified. If so let Recovery resume-if not change it again then resume.

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Hi  I accidentally delete the recovery (in drive D), can i know what drivers should i download in order to restore my laptop to factory settings? I have seen plenty of drivers available in the Driver of HP Envy TouchSmart 14-k029tx Sleekbook, do i have to download all of that? Thanks  

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Hi there, The Wifi on this laptop keeps either dropping connection, or changing to a "limited" network. Sometimes it works fine, but more often than not it drops out. All other wifi enabled devices in my house work fine, so I know it's not the internet. I've also tested on two other networks where the same dropping out occurs. I have no idea where to begin with this really so would be grateful for any help!  Windows 8 64 BitIntel Centrino Wireless-N 2230 (up to date) Thanks











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A:Wifi problems on HP Envy TouchSmart 15

xshellx159 wrote:Hi there, The Wifi on this laptop keeps either dropping connection, or changing to a "limited" network. Sometimes it works fine, but more often than not it drops out. All other wifi enabled devices in my house work fine, so I know it's not the internet. I've also tested on two other networks where the same dropping out occurs. I have no idea where to begin with this really so would be grateful for any help!  Windows 8 64 BitIntel Centrino Wireless-N 2230 (up to date) ThanksHi,Welcome to the club!! There are plenty of users with the same problem. I suggest to download the latest drivers:https://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=3507&DwnldID=23258&lang=eng&iid=dc_rssIf this won't help upgrade the card to Intel 7260:http://ark.intel.com/products/75439/intel-dual-band-wireless-ac-7260Users confirmed that this chip works on Envy TS 15 models.

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Answer Match 60.9%

Laptop won't power on but the LED light @ the plug in lights up(white/orange). I've tried a hard reset... battery in or out no power nor does the fan come on.

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Answer Match 60.9%

Bought Envy in December 2014.  At about 19 months I noticed the hinge was not working right and I found a small screw which fell out.  The hinge has gotten worse over the last month or so even though I  have been careful with it. I am the only user.  I saw many other posts about hinge problems on the envy.  Is Hp doing anything about this problem?  I believe its only a one year warrenty.  Am I SOL because of this?

A:Hinge problem with HP Envy Touchsmart

@mas1064

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 60.9%

Hello,

I've had this problem off an on for probably about a year now. Randomly my clickpad (I think that's what it's called...the mouse on my laptop) stops working. Either the cursor will freeze and disappear when I touch the screen or it just doesn't appear when I open my laptop. I found a fix once that said to just go into the Device Manager and either update or rollback the driver and that worked the first time....but doesn't seem to be the answer as it continues to happen. Luckily I have the touchscreen or I'd be really annoyed but its tough to do work with just the touchscreen. Can anyone help me keep the cursor/clickpad working?

When I update/roll back the driver I go to:
Device Manager > System Devices > Synaptics SMBus > Properties > Driver

Let me know any other info you need!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 5336 Mb
Graphics Card: AMD Radeon HD 8610G, 768 Mb
Hard Drives: C: Total - 685251 MB, Free - 551153 MB; D: Total - 29012 MB, Free - 2868 MB;
Motherboard: Hewlett-Packard, 1995
Antivirus: Norton Internet Security, Updated and Enabled
 

A:Clickpad on HP Envy Touchsmart disappearing

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My laptop is a few years old but I have seen that this a chronic problem. The case is coming apart on both sides by the hinges. The hinges now do not work properly. Let me know what I can do!

A:HP Envy Touchsmart 15 Broken Hinge

@lohma004

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 60.9%

Hi! So, I am trying to replace my Envy 17's 1TB magnetic hard drive with a 500GB Samsung 850 Evo Sata form factor SSD. I followed the Maintenance and Replacement guide at http://h10032.www1.hp.com/ctg/Manual/c04091762 , but when it came time to actually extract the hard drive from my computer, I could not figure out how to do it. I took a few pictures of what it looks like inside my computer, and they are in here: https://goo.gl/photos/RLmPNcYfzq5Lf5Ah6 . As you can see, there's a blue rubbery case around my hard drive, but pulling on it from either side doesn't seem to budge the hard drive, and I didn't want to apply maximum force in case the bay broke. The manual says to start with unplugging the cable from the hard drive, but I can't seem to unplug it do to the lack of space. Any help would be much appreciated. Sincerely,MajorGeneralRelativity P.S. If you need more info, please let me know

A:How to replace HDD on Touchsmart Envy 17-j153cl

See the following Media library selection for informatio on removing and replacing parts on your notebook. Choose Primary hard drive on the left and watch the video. The video shows that pulling the tab in the middle of the blue rubbery case will remove the hard drive. http://h20574.www2.hp.com/results.htm?SID=5354973&MEID=D65F8896-4BC7-42C6-9407-849566150917

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Answer Match 60.9%

Hello,I purchased an HP Envy Laptop my first year of College, and it has served me well to a point.But recently, I noticed that there was some separation happening in the body of the laptop, just next to the right hinge area. The "metal" and plastic pieces of the casing were pulling apart from each other. This began to cause problems with my disk drive as well, I believe. It became more concerning when it began happening on the right side as well, and likely caused problems with the fan.At this point, the left side of the casing, right by the vent snaps out and back into place whenever I open my laptop. As this is a problem that could be getting worse virtually every time I use the computer, it makes it stressful to enjoy my HP device. If this continues, more problems will undoubtedly arise.I need a solution to this, lest my HP experience be ruined.Thank you for your time. I do appreciate and respect it.

A:Problems with HP Envy Touchsmart 17 Casing

@Nvella

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 60.9%

Please help I need an administrator password for my hp envy 15 touchsmart, I did not setup a password for it. I did a system recovery and now I need a administrator password

A:hp envy 15 touchsmart administrator password?

Please enter incorrect password 3 times and reply to this post with three error code/numberRegardsKNRKI work on behalf of HP

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Answer Match 60.9%

Hello HP Buddies, I have an HP Envy Touchsmart laptop model M7-J178CA  / Product: E8A17UA#ABL and it works fine in stock form. I installed a brand new Samsung 840 EVO 1TB SSD using the correct adapter kit Part number: 720237-001 Part description: HDD Hardware Kit http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=542 and I have the following concerns: 1) Windows disk management does not recognize the SSD, nor does the latest version of Samsung Magician.  I think I need to enable ACHI mode (or the equivalent) but I am not sure how to do this as there does not seem to be anything in the BIOS to allow this. 2) I ordered a USB to SATA adapter (not here yet!) Can't I enable the SSD from the HDD Hardware Kit SATA cable / connector? I know there can be problems enabling an SSD via an external HD USB case, so I did not try that. 3) I want to clone the Samsung 840 EVO 1TB SSD to the original HP 1TB hybrid drive, is it true you can't clone the Windows drive while in use? 4) I have a bunch of other PC's (some with Acronis True Image) and some external HD USB cases.  Can I clone the Samsung 840 EVO 1TB SSD to the original HP 1TB hybrid drive, by putting the SSD in one external HD USB case and the original HP 1TB hybrid drive in another external HD USB case and use Acronis True Image? 5) I thought Samsung Magician can clone boot drives similarly to Acronis True Image, no? 6) Does my HP Envy Touchsmart lapto... Read more

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I have a HP ENVY notebook of model TouchSmart 15-j127tx.Using the laptop causes eye fatigue after 15 minutes itself.The White color background is the main cause and I experience eye fatigue  even after trying many combinations of  brightness and contrast. I have adjusted the gamma settings to different levels and even used the Display Colour Calibration within Win 10 to improve the display,but the result is same. At first, I thought only I have this problem, but over the time, people whoever uses my notebook complain the same. I use a different  brand laptop for work, which does not have a touch display. I work on that laptop for more than 10 hours a day but don't feel eye fatigue. But when I use this HP laptop, always, I feel the strain on my eyes. Can anyone help on this. Thanks.

A:Eye strain when using HP ENVY TouchSmart 15-j127tx

Hi @Elayamathy?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY TouchSmart 15-j127tx Notebook and Eye strain when using the Notebook. I suggest checking your Power plan options. If they are not on balanced. You will see a restore the default settings for this plan. I suggest you select this. You could also try this: In the Device Manager, click the arrow next to Display Adaptors to expand that categoryRight-click on Graphics and select Update Driver Software if more than 1 Graphics adapter do 1 at a time.Choose the option to Search Automatically for Updated Driver Software.The Notebook should find and automatically install the updated driverAfter the installation is complete, restart your Notebook.Please let me know how this goes.Thanks.

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Last year while my daughter was at school she started reporting to me that her HP Envy Touchsmart 15" laptop's case was pulling apart at the corners.  Then she started reporting hearing rattling noises inside the case, then the fan stopped working.   I called HP support, and was told by one person the laptop was under warranty, but that wouldn't be covered because of normal wear and tear.  I called back later and then was told the laptop was not under warranty.  I called back several times, and got a variety of answers all of which added up to between $300 and $500 for repairs on a laptop that I spent $700 on! When she came home for a break from school, I took apart the laptop and removed the debries from the fan (I had purchased a replacement fan which I didn't need) and the laptop stopped overheating.  Next I tackled the hinge problem which by this time had progressed to be both hinges.  The weak plastic connections on the bottom were in bad shape, cracked and peices missing.  So (being the brain surgeon I am ) I decided to use epoxy to more firmly affix the hinges to the case.  That fix has now failed. I have seen and posted on other threads that this type of failure is (despite what HP support says) fairly common in the whole line of HP consumer grade laptops!  Before this, I had mainly used HP business grade laptops and had thought that the quality there would also be in the consumer grade laptops.  My... Read more

A:HP Envy Touchsmart 15 Hinge Problems

@wjs123

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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My bios has an administrator password that I don't know I got after making 3 failed attempts a message saying system disabled and a code 51249152. Please help if anyone knows how to.

A:I have a hp envy touchsmart with a admiadministrator passwor...

@Mdg2? Enter 44121194 Regards, DP-K

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I purchased this system on 9/18/2013 and the TouchSmart screen is unresponsive to finger touch.  When accessing the Control Panel, I can open Pen and Touch but it does not do anything, nor does opeing Calibration allow finger touch to be recognized.  Please help!!

A:HP Envy TouchSmart Screen not Working

Hello, did you get yours working?  My touch screen also stops working occasionally and then I noticed that I had to close some apps to make the touch screen working again.  IS this normal?

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Hello,  This is my first time on this site and I have been having some trouble with my computer.FIrst of all, my computer is the HP Envy 23 Touchsmart PC and its roughly around 3-4 years old. For all this time, it has been working fine without any problems, but one day I was playing a game on my computer and it randomly shut down. At first, I thought I accidentally kicked a cord, so I made sure every cord was in their sockets tightly. Thinking it was a loose cord that caused it to shut down, I tried to turn it on again. Unfortunately, there was no luck.   In furthur investigation on my computer, I noticed my power cord was making a small beeping/chirping noise every 2-3 seconds with its green light flashing on and off in sync with the green light. What I found interesting was when I unplugged the power cord from the computer, the green light would actually stay solid without it blinking or making any noise. When i replug it back in, it continues to blink and make the small beeping noise again. As a computer amateur, I am afraid to open my computer up and try to fix the problem myself. And I was also hoping for some solutions here on this site before bringing it into a store to get it fixed.  I also updated my computer to Windows 10 if any of that matters. Thank you for your time!

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I purchased an HP Envy Touchsmart 23". It was used little over the three years. Last week, when starting up it started to display the message reading "Critical error/your start menu isn't working. We'll try to fix it next time you sign in". After several attempts of power off and restart, hoping the fix would happen, my HP simply stopped responding to the power on switch. The power on switch would light up indicating that the power was on, but the screen would not light up or indicate activity. Best Buy, where I purchased the computer, could not assess the problem locally - they could only arrange to send it to somewhere in BC, for an assessment that would take 2 to 6 weeks. Can anyone help?

A:HP Envy 23 TouchSmart - startup failure

Gps3, welcome to the forum. When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.  Also, have you upgraded to Win 10?

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HP ENVY 23-d290 TouchSmartHP ENVY 23-d290 TouchSmart PROCESSOR or MOTHERBOARD FAILED, per my local professional computer repair place after running all diagnostics and troubleshooters. They agree the computer has been well cared for and should not have failed after only two years of use. What recourse does HP offer to resolve this problem? PS: I have been a happy HP user for 30 years and I hope HP will stand behind their product.   

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Hi, I connected HP ENVY TouchSmart 17" with HP ENVY 34c Monitor over HDMIand resolution on Monitor is 3440x1440 @30HZ is it posible to get it at 60HZ somehow? I tried to connest with HDMI > DP cable but then there is no signal My Laptop has onli HDMI output thanksA

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Looking for location on motherboard where the Bios chip is located, I have a new one to solder in and not 100% sure which one is the Bios chip.

A:Bios chip location HP envy touchsmart 23 D-290

@stevet29? What was the problem that you need to replace the BIOS chip??? REO

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HP ENVY TouchSmart m7-j010dx Notebook PCHello. I have this laptop with cracked digitizer glass and want to replace it. I wonder if I can order the glass with bezel from HP and how. Or what would be the best place to get one?Thanks

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I have an HP ENVY TouchSmart M7-j020dx, and the hinge on the left side has broken loose and has made the plastic casing bulge upward everytime the laptop is opened.  How can I have this repaired?

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Recently my HP Touchsmart display stopped working. The fans turn on, the hard drive, and DVD drives spin but nothing is displayed on the screen... It is completely black or blank. I replaced the video card and that did not help the situation. I have also tried literally dozens of times resetting the bios via the jumpers because I read someother threads on this forum suggesting that might help and I've had no luck. Any other advise or suggestions to try? If I am unable to fix it myself, can anyone suggest a repair shop to help get it up and running? Thanks in advance for your help!

A:HP Envy Touchsmart 23-d060qd - Black Screen

Hello @hpefan, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer display is not coming up. I am happy to assist. Try the first two steps in this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8), then if nothing has changed it would point to continue with this second document: HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 8) If nothing in either of those documents help, then you may want to contact HP phone support to discuss your options. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

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I am have  a ((HP ENVY TouchSmart 17-j017cl Notebook PC (ENERGY STAR))  with ((2.5GHz 4th generation Intel Core i5-4200M Processor with Turbo Boost up to 3.1GHz)) i want upgrade my processor to (Intel Core i7) . anyone can help me and say me what type to core i7 compatible with my computer (BIOS) and (my baisc Processor) explain for me.Thank you.

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Hello,  I have noticed that my right screw connecting the hinge of my screen and base of the laptop has come loose after a while now. I tried to tighten it but it won't. I read a few articles with people of the same laptop series and it made me think that whether this is a manufacturer's defect or not.  There is also a piece which, by my guess, has broken off and is now loose inside the body of the keyboard as I can hear it when I move my laptop around.  Is there a way to get this repaired at a repair centre? Or a better and more precise diagnostic, as I am just basing this on what I have read and my guess as an engineer. Thank you!

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HP Envy 17 Touchsmart left hinge broken

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I do a lot of highlight copy-paste operations.  Is there a good summary of how to do these with this notebook?  They designed the touchpad without the right/left mouse buttons and do not seem to have something that functions like left click to hold so you can move and highlight. If I do not happen to have my wireless mouse, doing the basic operations get interesting. Word and Excel:  No swipes to highlight blocks.  You seem to have to use the shift and arrow keys to highlight and then keyboard ctrl-c,x,v Web documents.  touch the screen to highlight a word,then find the little anchor and move it to highlight the block you want.  Then either keyboard shortcuts or if you tap the touchpad with two fingers you may get the left-click menu or you may remove your highlighted blocks. Are there simpler, less complex ways to handle something that you can do easily with a mouse?  Or do I need to make sure the mouse is tethered to the notebook?

A:Highlight, copy and paste for Envy Touchsmart?

@greener333 , Hello and thank you for posting on the HP support forums.  Here are a couple links that you may find useful. TouchPad and Keyboard User Guide. Keyboard Shortcuts I hope these help you. Thank you again for posting and have a great day.  

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Does the HP ENVY Touchsmart 15-j024EA Have an m2 or msata port

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Had to take apart my laptop last night. Found the left hinge had broken away from the plastic. Found a number of threads about this exact topic. Would have replied to one of those but it appears they are closed. Need to know where to get a replacement part. If this is the wrong forum please move to the correct one. 

A:HP Envy Touchsmart 17" Broken Left Hinge

@KickingWing

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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What you were doing & experiencedSteps to recreateAny error messages & detailsRecent software or driver changesYour internet connection: LAN, VPN, or wirelessThe Recline-27 is an All-In-One Desktop with wireless keyboard and Mouse. Five of these systems are in our Lab and running. Then there was a power cut while working. However only this one could not Come up. When you turn-on the system, the power button is turn with solid, you can here the noise of the fan of the all-in-on, the hard disk light indicator also come on and then off, a light try to flash through the screen(the light before the ''HP'' Logo is loaded when the system enters BIOS,  BUT NOTHING IS DISPLAYED ON THE SCREEN AT ALL(no Bios set-up screen, Nothing is displayed on the Monitor!)  I have tried to swap the power pack for from another sytem and it is thesame result. Other systems are running very well but for this system Though all the systems are connected to the internet, and set to automatically update critical operating system software, I did not perform any software update. I have searched through this forum to see if anyone had this problem BUT no one have had this experience with this latest HP ENVY product. I really need help from this forum as much as I can get. Emmanuel Aku

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At the startup error message: 90B Cooling Fan is not operating correctly.   Notebook shuts down computer in 15 sec.  I do not hear or feel fan working.  I recently upgrated to Windows 10 Anniversary update.  No other changes.Please advise the best coarse of action. Thak you

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Battery not charging. Laptop will function when conneted to adapter. Called support #, was told it was corrupted files, support can fix it for a price. If fix does not work will refund money. This seems like a scam. 

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My Touchsmart Envy 23 is makng loud noises - sounds like a fan. Any suggestions besides shutting it off?
 
HP ENVY TouchSmart 23se-d494 All-in-One Desktop PC (ENERGY STAR)
Model #: F3D93AA
Serial #: [Personal Information Removed]
 
Thanks,

Sam Lammie

A:My Touchsmart Envy 23 is makng noises - sounds like a fan

#HPExpertDayRefer:http://support.hp.com/us-en/document/c01007591

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Recently, my TouchSmart Envy 20-d010t quit working.   I checked to see if it was the hard drive by putting a new hard drive in and it still does not work.   Symptons are when it starts up, nothing comes up on the screen.   THe green light is on at the power adapter.   A light is also on at where the power cord plugs into the PC.   When it tries to start, you can hear the fan running and the hard drive start spinning up.   Other suggestions on what the problem could be. Regards, Shawn

A:HP Touchsmart Envy 20-d010 all in one will not start / displ...

@spratt?, Hello and thanks for posting on the HP support forums.  If you start your system and there is no screen responce at all but you hear the fans the video controller may have failed.   Is there any beep codes or are any of the LEDs flashing. If you can post back with the full model and product number I will provide you the link to the maintenance manual so you can check the connections. HP Desktop PCs - How Do I Find My Model Number or Product Number? Please post back when you have a chance.  Thanks again for posting and have a great day. 

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Hello, I have had my laptop for over 2 years now. I have really been taking a great care of it and I have been more than satisfied with it until this week. One of the hinges suddenly cracked open. I did not drop it nor did I cause the damage. It really worries me that the hinge practically broke by itself and it seems as it is a common problem. I cannot close my laptop and I am afraid that my screen will get damaged if I don't get it fixed asap. And I really need my laptop for college and for work. I would love to hear from HP team on how to solve this problem quickly. So far I  have always recommended HP to my friends and I hope I will not have to change my opinion about it. Thank you for your consideration,Joanna 

A:HP ENVY TouchSmart Ultrabook 4 - BROKEN HINGE

@Joanna6

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Any advice much appreciated.   I have an HP Envy Touchsmart 15 that basically won't boot after windows updates.  This is now the 4th time it has happened, twice fixed by Currys (where I purchased the laptop) and once out of warranty by someone else.  It has now happened again and I don't see why I should keep paying to fix an issue that is an original fault with the laptop.  None of the online fixes to restore to Bios work hence why I have to take it to get it repaired.  I'm assuming this is a software issue rather than hardware and so isn't covered by the Consumer Rights Act.  I can't find a complaints contact for HP anywhere on their website and am currently left  as an upset owner of a very expensive brick!! Amy

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Hello HP forum I need HP ENVY TouchSmart m6-k025dx Touchscreen drivers please. Touchscreen no longer working. Device Manager shows HID Compliant Touch Screen says its working properly but its not. The driver is the old 6/21/2006 6.3.9600.18341 Microsoft that's not working. I've downloaded & install from HP the updated Chipset & Graphics drivers to no avail. Can anyone please provide the an updated driver for the touchscreen. Thank you. Jay

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Hi HP Team, This is the second time that my hinge has malfunctioned. My HP Envy was sent in for repair a year ago under warranty, and now warranty is up and the same problem has occured. I notice many people have had problems like this with similar models. I'd like to know whether I'd need to pay to have it fixed again, despite it being the same problem that was supposed to be fixed. I have the order confirmations of the previous repair and can send that if needed. It is unacceptable to me to have such a fault laptop, considering how much importance it has for my school work. Please contact me ASAP. Thanks 

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Recently the touch screen on my HP ENVY/Touchsmart hasn't been working. When I bought the computer Windows 8 was installed; I converted to Windows 10 and for about a year the touchscreen was working fine. I also noticed that when I go to HUMAN  INTERFACE Devices in device manager, no touchscreen program appears. ANy suggestions? Thanks

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Hello there. So I have an HP Envy TouchSmart m6-ko22dx Sleekbook and it refuses to turn on. The white LED on the side is on which usually signifies it is charged, however, whenever I hit the power button, it starts for maybe a half of a second and then turns off again. Also refuses to charge. Is there anyway to fix this? Please help ASAP, thank you.

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Apparently tons of users are having issues with the Intel HD Graphics 4600 driver for all sorts of devices. I'm wondering why there's always an updated driver for Nvidia when my product doesn't even have it? The 4600 driver from both here and Intel both crash, and sometimes I get multiple crashes in sequence. Is there something I'm missing?

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This unit has developed a fault (2 weeks after the warranty expired!).The screen is just blank, luckily I have remote desktop features & can connect in & run it from another PC.So from this I can state.The PC itself boots up & worksThe touchscreen is still working OK (I can see what is happening via remote).Just NO DISPLAY, no backlight LEDs coming on. Have reset the BIOS in case of an upgrade glitch.HELP -- at the moment just big black object that sits there & humms to itself!

A:HP ENVY 23-d010ea TouchSmart All-in-One Desktop PC, blank sc...

Hello Grandypaul, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.  I understand that the HP ENVY 23-d010ea TouchSmart All-in-One Desktop PC's screen remains blank after you have started it up. I see you have done some of the steps already, but not all of them so I am providing you with the HP Support document: Computer Starts but Monitor Remains Blank (Windows 8) which has been designed to troubleshoot and resolve if possible the very issue you are describing. I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!

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How do I disable the touchpad on HP Envy 17 TouchSmart running Windows 10?  Please only provide instructions that work for this model: 17-j140us.  Thanks!

A:How do I disable the touchpad on HP Envy 17 TouchSmart runni...

To help you disable the touchpad on HP Envy 17 Touch Smart, please follow the steps as mentioned below:-From the Start screen, type personalize to open the Search charm, and select 'Personalize your computer' from the search results.-In the Personalization window, click the 'Change mouse pointers' link to open Mouse Properties.-Now the Mouse Properties screen opens.-Click the 'Device Settings' tab of the 'Mouse Properties' screen, and then click the 'Disable' button to turn off the Touchpad. Hope this will help you.

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Please help! The touch screen on my Envy laptop no longer works. I've tried restarting and shutting off, but to no avail. When I go to PC Info, it tells me that: "No pen or touch input is available for this display." This is obviously incorrect, because my laptop is, in fact, a touch screen. I haven't installed any programs that would have affected the feature. Thanks,Jerry

A:HP Envy TouchSmart 15 - touch screen not working

Hi Jerry, Welcome to the HP Forums!I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that your touchscreen is not functioning.  When you looked in PC info, you see "No pen or touch input is available for this display" I suggest you uninstall and delete the display driver. I would reinstall with the original driver and then run The HP Support Assistant to do updates.   Here is a link to assist you with reinstalling the original driver.  Using Recovery Manager to Restore Software and Drivers (Windows 8). If you would like further assistance, would you provide your exact model of Envy 15 Touchsmart you have and the Operating System you are running and if it is 32 or 64 bit.How Do I Find My Model Number or Product Number

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HP ENVY 23-d290 TouchSmart PROCESSOR FAILED, per my local professional computer repair place after running all diagnostics and troubleshooters. They agree the computer has been well cared for and should not have failed after only two years. What recourse does HP offer to resolve this problem? PS: I have been a happy HP user for 30 years and I hope HP will stand behind their product.   

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The left hinge is broken on my HP Envy 17" Touchsmart notebook.  The bottom plastic casing is also coming away. It is hard to open and close the laptop without causing more problems and I'm worried about the screen cracking.  My local tech service has been trying to source replacement parts, but has found none available. They have identified that this is a common problem with this model, and I see there are hundreds of postings with the same problem.  Please could you help?

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Hello!! My notebook says that it has no pen or touch input is available for this display in the PC info tab even though this notebook is a touchsmart notebook!!! I tried looking for any touchscreen drivers in Device Manager but there were none. I think that i need to download the touchscreen drivers but there were no touchscreen drivers to download on the software and drivers section on the website. I really want my touchscreen back but i havn't found a single solution to this.PLEASE HELP!!I am currently running windows 8.1 on this notebook.

A:Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax...

Hi, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! The following link may help you to fix your problem. Go to the link> Driver-Keyboard, mouse and Input device>Synaptics Touchpad drivers  that'll support your Win8.1 PC http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5354987/model/5389019 Hope this may help you to solve your problem. Thanks.   ****Click the White Kudos star to say thanks********Please mark Accept As Solution if it solves your problem****




I am an HP Employee.

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After the update to Windows 8.1 a while back, the touchscreen function on my laptop went away. Every time i go to see my PC info it says "No pen or touch innput is available for this display". I have tried almost everything I can think of. I have used recovery mode and have even refreshed it. Just last night my touchscreen randomly started working at around 11:00 p.m. and this morning the touchscreen functionality went away once again. I went to my Device Manager and saw that in the Human Interface Devices section there was no touchscreen driver. My laptop has seemed to lost all touchscreen capability and I really need help.Is there ANYTHING I can do????? PLEASEE HELP!!!!! :-(      :-(      :-(      :-(      :-(      :-(      :-(      :-(

A:HP Envy TouchSmart Sleekbook 4 touchscreen not working

@Avious_Avi, Thanks for posting. Personally, since you mentioned the touchscreen worked before Windows 8.1, I would do a Windows refresh: http://support.hp.com/us-en/document/c03538721 You can also try updating the drivers of the product to try and get that functionality back.




**TechWars**Please click the "Thumbs-Up" on the left to show appreciation. Please click "Accept as Solution" if I helped you out.**TechWars** does not work for HP

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I reset my HP ENVY TouchSmart 15-j051sa Notebook PC about a month ago and it has been working still but saying that windows is no longer activated and everytime i switch it on now it tells me to go to PC settings to activate it with a product key or something which i dont have. Also since the reset it uninstalled microsoft office from my computer and is now saying it is not activated and i contadted office support but they cannot sort it out because office was already installed on the computer so i have to contact the manufacturer. 

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My son's notebook has come loose on the left hand side at the hinge.  He's in college 300 miles away currently.  The unit is about 2 years old and appears to be a common problem per the forums.  How can this be fixed?  can you buy a complete case?  Could there be a missing screw? Thanks for the help!

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Unable to get into computer stuck on windows restart screen won't reboot

A:Hp envy 23 touchsmart stck on restart in windows 10

You can try to do this following steps 1: Shutdown the Computer .Disconnect the power cable and hold down the power buttom for 5 to 10 sec. and connect the power cable back in. start tapping the ESC on the keyboard with the computer off.  While tapping the ESC turn on the computer . You will see a startup menu . Press F10 once and then scroll down to the option apply defaults and Exit and press enter. 2: If the computer still doesnt start normally you can try to do a system restore.Start tapping the ESC on the keyboard with the computer off.  While tapping the ESC turn on the computer . You will see a startup menu . press F11 and you will be inside Recovery manger . select the option troubleshooting . and then Advanced option . then system restore >> will be able to see the date and time . check the for the date and time when the computer was working fine  . or select the lastest date and start the system restore . 3. if there is no restore points or after system restore if still have the same issue, you can try a system recovery which will competely reset the pc to its factory state , like you had it on the day 1 when you purchased the pc.  For system recoveryStart tapping the ESC on the keyboard with the computer off.  While tapping the ESC turn on the computer . You will see a startup menu . press F11 and you will be inside Recovery manger . select the option troubleshooting and select the option recovery manger , select s... Read more

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I have updagraded to windows 10 after upgradation my hp envy touchsmart m6 sleekbook blink screen on windows 10 each time when charger plugin. Kindly help Thanks in advance!!! 

A:hp envy touchsmart m6 sleekbook blink screen

Hey @Waqas10075, I understand you're having some trouble with the display blinking after upgrading to Windows 10. I would be happy to help. Please follow the steps in this document, and get back to me with the results: HP PCs - Blinking or Flashing Screen After Upgrading to Windows 10 If this helps, hit that Thumbs Up, and Accept as Solution. Cheers,TechSurge.

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Hello, My laptop won't pick up any wireless networks at all - I'm having what seems like a few different problems: 1.  Because the laptop won't pick up any wireless networks, I can't of course connect to the internet without using my ethernet cable. 2.  When I try to turn my adapter on using the F12 key, all it does is toggle airplane mode - which isn't going to help me connect to the internet. 3.  When I go to 'Network' under PC Settings, I can toggle airplane mode but the bluetooth is greyed out and can't be toggled and it doesn't even give me an option to turn back on my wifi adapter. 4.  When I went into the Network and Sharing Center to enable the adapter that way under 'Change Adapter Settings', I couldn't even see the adapter listed there.  All it showed was Ethernet and Hamachi because I use LogMeIn Hamachi on my computer. By this point, I was like "Oh, great - the adapter might somehow not even be there even though it was last night," (I was online wirelessly the night before) so I went into the device manager and then expanded Network Adapters I only saw the same two Ethernet and LogMeIn adapters. 5.  So next, I tried downloading the adapter - but the problem is, I have no idea what kind my laptop is supposed to have.  Going to the download drivers section in the support area of the hp website, I found many options and none of them seemed to work.  I also tried redownloading the Wireless Butt... Read more

A:Cannot detect any wireless networks on my HP ENVY TouchSmart...

Hello dginther, Welcome to the HP Forums! I understand wireless is not working properly. If the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore Next, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 8) These steps should be enough to resolve the issue. If not, you can try a manual reinstall of the driver: 1. Go into Device Manager, then Network adapters.2. Right-click on the wireless driver, and select "Uninstall".3. Restart the computer. This will force the driver to reinstall itself. Please let me know the results of your troubleshooting. Thanks! Mario



I worked on behalf of HP.

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I have bought this laptop with high configuration in Nov 2013, on March 2014 I found the Left Hinge broken, I keep on using for some time then keep using with external monitor, now i wanted to get it fixed, and noone fixing it saying no parts available, please help me to fix it.

A:HP Envy 17 Touchsmart left hinge broken

@ankitShah

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

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Thank you,
Omar

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Answer Match 60.48%

I have an HP Envy 15t J100 with a cracked LCD non touch screen.  I found an HP 15t J100 touchsmart replacement LCD and wanted to know if it would work with my laptop even though it was not originally a touch screen laptop?  

A:HP Envy 15t J100 LCD replacement with TouchSmart screen

Hi,What is the HP part number?Page 54-62:http://h10032.www1.hp.com/ctg/Manual/c04091768If it is as listed, it should.I couldn't see HD and FHD panels using different panel cables listed in the Manual, usually it does.RegardsVisruth

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Answer Match 60.48%

Ok let me cut to the chase: I;ve tried all "normal" test and options to verify what the problem isn't: it's not the battery and not the AC charger .  What I really want to know is whether anyone has solved this problem by replacing the motherboard or changing BIOS. HP has been of no help on this matter, and they actually want me to just buy a new laptop or pay them $350 to let them "fix it".  Two things I find strange are: why have there been no BIOS updates in the 3 years since this laptop was built, and I'm also seeing that there is no download whatsoever for even a reinstall of BIOS; and also, why -- despite the fact that MANY people seem to have had battery/power/charging issues on HP laptops in the past few years (if not longer) -- am I seeing no actual root causes online? I don't want to just throw money at the problem (forgive me, but I'm an engineer), I want to know what's going on and whether I can expect the problem to happen again. I've been through 3 batteries, and 2 chargers and the story is the same: the HP Diagnostics (UEFI?) tell me the battery needs to be replaced.  The battery never gets charged above the charge level it was at when I receive the new battery (70-75% charge for all 3 batteries), and draining the battery to a low level (about 5%) and it doesn't go up.  The laptop is not charging the battery. I get an orange light which tells me it's "trying" to charge the battery, and the behavior is the same for 2 ... Read more

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Answer Match 60.48%

Hi i m using hp envy m6 sleekbook. Its keyboard stopped working suddenly. Only space, delete, backspace and home buttons are working. I m not able to enter my password to open it.

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Answer Match 60.48%

I'm using an HP ENVY m6 running Windows 8 and the keyboard just stopped working. I reinstalled the keyboard driver but still not working. I connected a USB keyboard and it works fine, also I resotred the original windows 8 OS from the hard drive but still the same problem.At the start up the keyboard works fine, I can start the setup menu, navigate, etc. the keyboard works fine. I use the keyboard diagnostic from the BIOS and the keyboard works perfectly.I'm really confused with this problem. Any help would be much appreciated. Thanks. 

A:HP ENVY TOUCHSMART M6 KEYBOARD STOPPED WORKING

Hello @jorgenrique, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that your notebook computer's keyboard has stopped working, and I would be happy to assist you in this matter! To return the functionality to your keyboard, I recommend following the steps in this document on Notebook Keyboard Troubleshooting (Windows 8). This should help with the intermittent functions of your keyboard keys. Please re-post with the results of your troubleshooting, and I look forward to your reply!Regards

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Answer Match 60.48%

my Envy 23 Touchsmart has a blank/black display on startup. 2 days ago, the screeen was all jittery, the image was bouncing up and down and full of horizontal lines, now it doesn't display anything. The desktop powers up, I can hear the fans and the power button is lit up. I have tried the F10 trick (multiple versions of it) and have not had any success with it yet. This desktop is 3 years old and is pretty much worthless in its current state, I have a ton of info I need to get off of it, so I would love a way to fix it. I have looked thu the forums already, and none of the tricks have worked so far.   If there is another option out there,  I would appreciate it. Thanks to all who look at this, and bigger thanks if you have any suggestions! Dave

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Answer Match 60.48%

G'Day and thanks to anyone who can assist. My father's HP Envy 23 touchsmart AIO appears to have a failed graphics card. What card can I install to replace this one?It appears hard to source a replacement card without spending big. Some of the newer Graphics Cards appear to be compatible but I would like to check first. Product No. H4G88AA#ABGModel No. 23-d006a Graphics Card installed: 1GB  Radeon HD 7450A MXM 3.0 Thanks for your help, Steve

A:HP Envy 23 touchsmart AIO, replacement graphics card for AMD...

Hi, The following link shows all parts of your computer:      http://partsurfer.hp.com/Search.aspx?SearchText=H4G88AA You can see no available part from HP. Please try:        http://www.amazon.com/Sparepart-HP-GFX-Exige4-671869-002/dp/B00H71JL8M Regards.  

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