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Dell Inspiron 5548 permanent battery failure, can't update BIOS, need help

Q: Dell Inspiron 5548 permanent battery failure, can't update BIOS, need help

I recently experienced a permanent battery failure on my Dell Inspiron 5548 laptop, and it can now only work while plugged in. The advice I found after perusing online would be to update BIOS. I've gone to Dell Support, had the site detect my Service TAG, and downloaded the manual BIOS update file(s). However, when I try to click on the new program, it brings me to this thing called "Insyde", which A.) asks for an ID and version and B.) won't work at all anyways since it says my battery needs to be at at least 10% for BIOS to be flashed. Now, I can't charge my computer at all since the battery is fried, since I'm basically running on electricity.
Not only am I unsure if a BIOS update will even fix my battery failure issue, but I can't even test it.
My Version: 10.0.14393 Build 14393

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Answer Match 102.48%

Hi,I was performing a BIOS update on Dell Inspiron N5110 to Latest bios version,  when the laptop became inactive plus the fan started to run at full speed. i could not even switch off the machine by pressing the power button. At the end i had to pull out AC cord and battery.Now its dead(No activity at all). how can i restore bios???
dell inspiron N5110
service tag: <Admin Note: removed per privacy policy~RK>

A:dell inspiron n5110 bios update failure

Solution fo recovery bios Dell N51101. Download the latest firmware from the Dell support2. Save the exe and create a shortcut with the following parameter: " /writehdrfile"3. Start the created shortcut and it will create a n5110a11.hdr file rename the file to N5110.hdr4. Create a shortcut exe file with the following parameter: " /writeromfile"5. Start the created shortcut and it will create a n5110a11.rom file rename the file to DQ15A11.rom6. Copy both file "N5110.hdr" and "DQ15A11.rom" to a FAT formatted pendrive's root folder7. Remove the charger and Battery from the laptop8. Plug In the pendrive9. Press & hold END10. Connect the charger (still hold END)11. The notebook starts automatically and shows the recovery screen12. Press enter and wait until finish the flashing13. Press esc to restart14. Hopefully problem solved

15 more replies
Answer Match 100.38%

Hi everybody, and thank you in advance for the help.
I explain the problem: after the update of the BIOS to the version 1.2.2, the laptop rebooted and showed the following message:

Realtek PCIe FE Family Controller Series v1.36 (11/26/14)
PXE-E61: Media test failure, check cable
No Boot Device Found. Press any key to reboot the machine

I used ePSA diagnostic and the tests were all OK, then I tried to restore the default settings in the BIOS, but nothing changed.
Has somebody any advice to solve the problem??

Thank you again,

A:PXE-E61: media test failure after BIOS update on Dell Inspiron 5759

Here're two threads that might be helpful to you:
Posted by Buckly53e - Boot not possible after BIOS update:
Posted by MUSTARD647 -Dell Inspiron 5459/5559/5759 BIOS Update Error - WILL NOT REBOOT

1 more replies
Answer Match 91.14%

I own a Dell Inspiron 15R 5537, bought on Feb 1, 2014. 
As the title says, I get the error: "Your Battery has experienced a permanent failure and needs to be replaced." It also comes on QuickSet. The Battery is stuck at 86% and isn't charging nor discharging. I can only operate via AC power supply which seems to work fine.
I've updated BIOS and checked and it shows the same error message for battery whereas BIOS shows AC power supply is working fine.
I've pretty much tried all the methods suggested in the other posts related to this issue in the forum(s) and still it isn't resolved. The Battery light flashes Red continuously when the battery is plugged.
So is there any other thing I can do? Or should I replace under warranty? And how long is the warranty valid in India?
Battery Type: MR90Y 65 Wh
Thank you!

A:Dell Battery Type MR90Y "has experienced a permanent failure and needs to be replaced"

The battery is warranted for 12 months - call Dell and have it replaced.

2 more replies
Answer Match 89.88%

Hello everyone!
I have a Dell Inspiron 5548 , is that printing a few leaves and I miss this message.
I had to turn off the computer leaving the power button pressed, the key precionar came out again the same message.
Windows 10 came out recently and did the update Redstone doing a new installation
I want to do a fresh install of windows stays in this part and fails to install updates, and download the two image twice and the same problem.
I used diagnostic tool and was not under any code.

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Answer Match 89.04%

I have a Dell inspiron 15 5548 with a regular lcd (1366x768) and I am planning on upgrading my lcd to a better lcd (1920x1080). On eBay I've found different 1920x1080 lcd screens (touch and non-touch). Is it possible to upgrade to a 1920x1080 touchscreen with my motherboard? 
Kind regards,

A:Dell inspiron 15 5548 touchscreen upgrade

To upgrade the resolution, you'll need the screen AND most likely a new wiring harness (very rarely does one harness work with both resolutions).
To upgrade to a touchscreen, you basically need the entire top half of the system - screen complete with wiring harness, bezel, back cover and hinges -- these parts are not interchangeable with non-touch systems.

2 more replies
Answer Match 87.78%

whenever I boot my laptop it shows that the function key F2 is on and the laptop straight way goes to Bios screen. After pressing the Esc key the bios screen goes, then the laptop boots to windows. I have formatted the c drive updated the drivers but the problem remained unsolved. I have taken out the battery and pressed the start switch for sometime to drain the static power but nothing happened. You are requested to help me out from this problem.

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Answer Match 87.78%

Hello All,
My laptop is not recognizing when headphones are connected. Sound will only play through the computer's speakers. How do I solve this issue. Also my laptop is running Windows 10. This issue started about a week ago and I've had the computer since December. 

A:Dell Inspiron 5548 Realtek not recognizing headphones

Hello. Test by switching between the Realtek audio driver and the Windows native driver.
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted, then no need to restart.[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]
If the headphones are recognized when using the native driver then the Realtek driver is buggy.

1 more replies
Answer Match 87.78%

whenever I boot my laptop it shows that the function key F2 is on and the laptop straight way goes to Bios screen. After pressing the Esc key the bios screen goes, then the laptop boots to windows. I have formatted the c drive updated the drivers but the problem remained unsolved. I have taken out the battery and pressed the start switch for sometime to drain the static power but nothing happened. You are requested to help me out from this problem.

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Answer Match 86.94%

I have a Dell Inspiron 5548 running Windows 8.1 and it has an Intel Core i5-5220U processor. Intel Turbo Boost is not working on my computer. I have tried re-installing the Intel Chipset Driver multiple times (with and without Intel Speed Step enabled in the UEFI), and each time after successfully installing Intel Turbo Boost still does not work. How can I make Intel Turbo Boost work on my PC?
Thank you.

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Answer Match 85.68%

Last week, it became apparent that the battery in my Dell Inspiron 6000 was not charging: The battery light flashes yellow intermittently while the computer is plugged in (both while it is on and while it is off), and flashes orange if I unplug the AC Adapter. Here is what I've done:

1. Checked the Dell Quickset Battery Metter -- all the fields (total battery charge, primary, and secondary) were grayed out)
2. Checked my Power Management settings. It's set to activate a low battery "text only" alarm at 10% and to go into hybernation at the critical battery charge of 3%.
3. Checked the Power Meter -- The total power remaining is "Unknown." Under the batteries available, it says "not present."
4. Pressed the status button on the battery -- all lights lit up.
5. Ran Dell Diagnostic Express Test -- got the "Error Code 0F00:136C - IDE device failed. Blank media or no media is present in optical drive."
6. Ran Dell Diagnostic Symptom Tree and chose the symptom "System will not run off battery" -- All tests passed.
7. Ran the Dell Diagnostic Custom Test for the battery and the sensors -- All tests passed.
8. Downloaded the Inspiron 6000 BIOSFlash A09 and tried to run it -- Got the message "AC Adapter and battery must be plugged in before the system BIOS can be flashed" over and over again.

I have removed the battery, replaced it, etc. I don't want to buy another battery if it's not necessary. And I do... Read more

A:Dell Inspiron 6000 Battery Charging/BIOS Issues

11 more replies
Answer Match 85.68%

Hi, I have several problems with my laptop. It began when it sometimes stuck on first logo. I did recovery but it didn't help. So I tried to flash new bios A13(I had A06) from windows. After restart I could see only black screen. After unsuccessfull trying of everything I disconnected CMOS battery to reset bios and since this act I get 5 beeps at startup even if I changed battery for new one. I finally boot to windows but: Bios stayed unchanged(A06) and my battery is now on 0%, it says charging but it doesn't charge. I did DELL diagnostic tests from boot menu with 100% success. In these tests battery show 1%. I tried to flash bios again(from DOS, v. A08) and the same result, black screen at first (for long time)and after boot BIOS stayed the same - A06. Thank you for any help or advice. Martin

A:DELL Inspiron 14Z 5423 - 5 beeps, battery 1%, cannot flash bios

Hi Maca76,
I’d advise that you load defaults in the BIOS. Please follow the steps mentioned below to load the BIOS to defaults to check if then you are able to update the BIOS to A08 version on the system.

Reboot the computer.
When prompted during POST, press the <F2> key to enter the setup screen.
On the System Setup screen, press the <F9> key.
Press the <Enter> key on Yes to Load Optimized Defaults and restart the computer.

Also, Check if the AC adapter is detected under AC adapter type in BIOS.

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Answer Match 84.84%

Am facing a problem with my dell laptop battery. Any time a tried switching on the the laptop. A black screen will quickly appear with some kind of test on it say you're experiencing permanent battery failure, try replacing it. I have tried several solutions but it's seems there is no answer. Can someone help me out of this problem.

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Answer Match 84.84%

Hi,I have a Dell Inspiron 15 3542 laptop, and the battery life (as what it is saying) usually reaches about 4 to 6 hours depending on usage.
Suddenly this evening while working on some codes I noticed that the LED light at the front right edge side is blinking white and red. When I plugged out the AC power the laptop  went dead.
At restart the BIOS program or whatever it is called is saying that my battery has experienced a permanent failure and needs to be replaced, and seems not to be detecting the battery at all.
But on Windows 8 the battery is being detected. I even managed to run a powercfg /batteryreport on it and it is said to be working fine. The OS is also reporting battery OK, no "the battery needs replacement" or any problems are being reported. Even the DELL diagnostics found no problems on my battery. 
My BIOS is now on the latest one and the DELL utility is already refusing to re-flash the bios.

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Answer Match 84%

I have a Dell inspiron 3521 and it's 8 months old. Today when I opened it this message appeared : "Your battery has experienced permanent failure and needs to be replaced. I can open the notebook when ac is on but the red led of battery is blinking and the battery can not be charged. Also in bios i get the same message about battery. Is this really a permanent failure ? It's just 8 monts old. What can I do ?  I still have warranty but I don't know if there is a Dell service in Greece and also I live on an island. 

A:Battery has experienced permanent failure

Hi geocool,
Update the system BIOS and check if the battery status gets changed. The link for the BIOS is
You may refer to the link for steps on how to update the BIOS.
If updating the BIOS does not resolves the issue, share the system's Service Tag and Owner's/Company's Name with me via private message (click my username and then click Start Conversation) and I will check what best can be done.
Keep me posted with the information. I will be glad to assist you further.

17 more replies
Answer Match 82.32%

There is an error message that continuously pops up and tells me that my battery has experienced permanent failure and needs replacement and has an orange/red light flashing. I have replaced the battery with the same version, and the message still persists with the flashing light. When I unplug my computer it turns off completely.
What should I do?

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Answer Match 81.9%

So after installing Windows 10 I decided to update my drivers and one of them was the "BIOS Update" after a while the update stopped at "sending the update image to FW for verification" and it's stuck on 3%. I'm not a computer wizard so your help is appreciated. Also if you're wondering , I'm using the Dell Inspiron 3847.

A:Dell Inspiron BIOS Update

Bios updates require special installation and must be done alone. It cannot be done with other drivers. Bios updates should be done before updating to win 10 not after. Use caution updating bios since it can brick your computer. 
You should not be updating the drivers yourself. Go to Dell Drivers and downloads and let the scanner tell you what windows 10 drivers you need-- 
Completely Shutdown the computer to get out of the hangup. Wait a minute and then turn it back on.

2 more replies
Answer Match 81.48%

My Dell inspiron 3542 laptop had a very good battery life(>6 hours), but today morning it showed an error message saying  "Battery has experienced permanent failure and needs to be replaced." I updated the BIOS from A3 to A10, but it didn't help! The PC starts only if its plugged in and the battery charge is constant at 82%. What should I do?

A:Battery not charging, message says "Battery has experienced permanent failure"

It's quite possible your battery did suffer a failure; the Lithium-Ion chemical reaction may (which produces electricity) have finally broken down.
First thing to try is to run Dell's diagnostics. When you first power it on, press F2 to run the ePSA Diagnostics & see if any failures occurred.
Have you tried powering the laptop on with the power cord and battery, then once it's loaded removing the power cord to see if it stays on?
Another thing to try: remove the power cord & battery from the laptop, then hold the power button down for about 10 seconds. Then reconnect the power cord, power it on, then reconnect the battery.
From here, once it's on, you can try removing the battery again to see if it stays powered on or leave the cord connected to see if the battery begins charging.

Hope this helps!

1 more replies
Answer Match 81.06%

Hello,There's a bios update that has just been released for my laptop, i'm trying to install it but i get this error message : There isn't any ROM file in this directorythe bios version is A09the current one is A08So shall i install it throught USB flash or what shall i do exactly?thanks in advance

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Answer Match 80.64%

Just got a new DELL battery for my DELL INSPRION 1525. It does not hold the charge longer than 15 minutes. Contacted the place where it was purchased and was told to configure the battery with the BIOS. Went to the DELL Drivers site for the BIOS....cannot get the download for the battery BIOS to take.

Any ideas on that...or why the battery is not performing as it should??


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Answer Match 80.22%

i am having a battery problem so i am wanting to update my BIOS to troubleshoot it.
My current BIOS version is A05 (3-jan-13).  I want to update it to A14.
But i am getting ther error message 'allocate memory for security flash fail!'
The drive where windows is installed has only 5GB of free space.
Could it be becausr of this?

A:Dell Inspiron 15R 5521 BIOS update error.

No -- 5G is more than enough free space for a BIOS flash.  Is the system failing to recognize the AC adapter (F2 at powerup to check)?
If it is, the BIOS won't flash - this is a hardware problem a BIOS update won't fix -- either the adapter, the DC jack or the mainboard is bad.

4 more replies
Answer Match 80.22%

OS: Windows 8.1 64-bit.
I am having battery problems.
I currently have BIOS version A05 (3-jan-13).
I have downloaded the update A14 but when i am installing it,
It gives error message 'allocate memory for security flash failed!'.
My drive where windows is installed i have only 4.7GB of free space.  Could it be because of this?

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Answer Match 80.22%

Model: Dell Inspiron 530
Processor: 2.53 Ghz Intel Core Duo
OS: Windows Vista 32-bit Home Premium Service Pack 1
BIOS: 1.0.15

Hello Tech Guys,
Our office bought several computers over the past few days and I've been given the responsibility of setting them up. I AM NOT A COMUTER TECHNICIAN!

Everything was going fine until I tried to update the BIOS on one of the machines.

I had updated the BIOs on other machines with no problems - this time the BIOS update has frozen at 13%.

Please let me know what I can do to safely power down the computer and reboot/retry updating the BIOS.

Any help would be much appreciated.


A:Solved: Dell Inspiron 530 FROZEN during BIOS Update

12 more replies
Answer Match 79.8%

I am trying to update my BIOS Because my battery is at zero precent and not charging. I have tried running the bios update .exe through administrative cmd, with and without /Forceit, /Forcetype, and /jabilBattery is healthy, AC adapter is correct wattage but unrecognized by my current bios, wich is what is prompting me to update. Please. Help.

A:BIOS Update failed. Battery Below Ten Precent. Dell XPS 15z

Flashing the BIOS with only 10% battery and no AC current is an invitation for making a brick. I recommend you do not attempt flashing the BIOS that way.Does the laptop currently boot to Windows or at least POST?Is the charger branded to the laptop? Did the charger ever work with this laptop?Has this battery previously worked in that laptop? How old is the battery?message edited by OtheHill

3 more replies
Answer Match 79.38%

Hi Dell fans,  just hoping for a bit of direction with this issue:
I have an inspiron 7535 laptop that has started powering off after about 30 minutes of use.  no warning, no graceful shutdown, just straight to power-off.  I've cleaned and serviced it, the normal dell heatsink paste was dry as a nuns hip flask, so that's been renewed and and it's cooling just fine, but i dont think that is the problem.  Mainly because you can turn it straight back on and continue working for another period of time without any need for a cool-down.

My gut instinct is saying BIOS issues.  It's currently at versions A05 31/Oct/2013 and the latest from the support is A13 Release date 15 Jun 2015 (Last Updated 02 Aug 2015) however i cannot get this to install.
If I install within windows (10 x64)  it runs the extractor and flashed up a command window too fast to read the error. and I cannot find any logs it might create.  the command line options dont do anything.  every version does the same thing back to A06.  I seem to see something about intel in the message but cannot really read it in full.
i've also tried booting off a freedos disk and trying all versions too.  this extracts okay and gives error 8743: unknown or unsupported platform, cannot locate hardware platform identification this program cannot be run on the current plaform BIOS version too old please use the latest BIOS to flash.
Any ideas? either on the random pow... Read more

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Answer Match 79.38%

So as it says in the title i have a 4 years old Inspiron 7720, and for the larger portion of that period of time it worked like a charm.
However lately it started doing some quirky things.
About two weeks ago my GPU (GeForce GT 650M) just disappeared from my Device Manager. I tried updating my GPU drivers, updating Windows (10) but it didn't seem to change anything. So i did some digging and found this:
Apparently I'm not the only one who encounterd this problem and there is a solution.HOWEVER, whenever I try to flash my BIOS an error pops up which reads: "ERROR 105 - Command line error! Status = 105."
I searched and found more users that experienced this problem, but the only solution I managed to find was reinstalling the OS, which is quite a drastic measure.
Is there any other way to fix this error?Thank you

A:Dell Inspiron 7720 GPU not showing AND BIOS update Error 105

It appears your BIOS may need to be updated.  What is the current version you're using? You should update them in order without skipping to the highest first.  Here's some information that may be helpful.

2 more replies
Answer Match 77.7%

Resolution: Dell Inspiron 5459/5559/5759 BIOS Update - Will not boot after update
"No boot drive found", "PXE... Media test failure"
If you updated from 1.0.x to 1.1.5 (or other) and find yourself scratching your head in a panic that your system won't boot up, reboot and press and hold the F2 key when you see the Dell logo (shortly after restart). When the bios settings page opens, click restore settings to default, save, and then exit. Your system should boot to windows now :-)
If you don't care about default Keyboard LED brightness or Fn Lock key default status, disregard the following:
After your system restarts into windows, restart and repeat to enter bios. There are some minor settings that change -- They are minor and don't affect performance.  Under System Configuration, Keyboard brightness changes from dim to bright. Under Post Boot, Fn lock key changes to unlocked.
Have a nice day. Hopefully if you're reading this you already figured that out on your own.

A:Dell Inspiron 5459/5559/5759 BIOS Update Error - WILL NOT REBOOT

I am facing the exact issue for my 5559 laptop after updating bios from Dell update site. 
It had 1.1.5 if i remember correctly, and update was for 1.1.6 using Inspiron_5459_1.1.6.exe 
Only problem, reset to default settings does not solve it for me. Its still the same PXE E61 Media test failure and NO Bot device found error. 
Is there a way to boot from usb and flash it to original version ? 

11 more replies
Answer Match 76.86%

Dell inspirion 5100 won't boot,already replaced power jack,problem improved slightly now shows following ,where as previously nothing.
with no battery + external power power and batttery light flash green every 10 sec .
with battery + external power power momentary flash twice of battery ,power and drive. battery light bright other two dull . no fan or other noise apparent screen stays blank.
Any ideas of source of problem, Help. need service manual , only found fsm for pull apart no info on servicing/repair or trouble shooting. nyome have a link to same. can't locate bios battery counldn't see it any where on mother board ,? wher is it would replace if new where it was. Any help apreciated

A:Dell Inspiron 5100 won't boot blank screen no noises no permanent lights

You will find all the info here including manuals.

As you have no fans running this sounds like a power supply failure which could be internal.

7 more replies
Answer Match 75.6%

Over the last 2 days I have been having a problem as indicated in the title of this post. The fault has rectified itself 3 times, but again today, it is back to "battery plugged in, not charging." As I am running the laptop (Windows Vista Home Premium; 32 bit) on the adapter without problems, I assume that the adapter itself may not be faulty.
I also have a Dell Inspiron 630M laptop running Windows 7.  Can I safely use that adapter with the Vista laptop, without causing damage to the Vista ?  If it is safe to do so, and the battery on the Vista starts charging, then it would indicate that the Vista adapter/charger has some kind of fault.
Hoping someone can give me some guidance. Thanks.

A:Dell Inspiron 1545 laptop. Battery plugged in not charging. Can I use adapter from a Dell Inspiron 630M laptop ?

If the adapter has the same plug and the same or higher power rating, you can swap them.
Check to see whether the 1545 recognizes the AC adapter or whether it shows unknown (F2 at powerup).  If it shows unknown with two different adapters, you have a bad power jack or a bad mainboard.

3 more replies
Answer Match 74.76%

My Dell laptop will charge and operate for several hours off a new 6000 MAh battery but the icon in the tray inidcates that it is always on line power. Although both the CD and floppy drive work when installed in a bay the system not indicate that they are present. I have updated the bios from Dell but that does not help. Any ideas would be appreciated.


A:Dell Inspiron 3500 charges and runs on battery but cannot find battery or bay devices

Still under warranty, isn't it? Call Dell for a repair trip.

3 more replies
Answer Match 74.76%

Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell. 
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)

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Answer Match 72.24%

Good Evening All,

I having a problem with my Dell Latitude D610.

I went to update the BIOS and it said that the battery is not installed despite the laptop running solely off of battery power!

I have ran the dell device diagnostic and device manager and no issue appears to be with the battery. When you check the battery info in the BIOS settings it says the batteries are not installed and also when you log into XP it constantly says running off of AC power even when its not plugged in!

Any one got any ideas what could be causing this and how it can be solved?

Thanks Nick

A:Dell Latitude "battery not installed" preventing BIOS update

It may be referring to the CMOS battery which is wired to the computer beneath the keyboard. The battery can be replaced for $8.95 to $29.95 depending on where you purchase...

But regardless, you do have a problem that must be resolved. The D610 has been one strange little irrelevant problem after another... but you cannot afford to irritate it and have that mysterious unremovable password appear as it has on so many D610 and D620 Dells.

6 more replies
Answer Match 70.98%

So the part in the center of my DC jack for my Inspiron 5548 broke off. I'm looking to replace it, as it will not charge. I bought a replacement off eBay, but the cord was too long. Can anyone direct me to the correct part?

A:Inspiron 5548 DC jack

Hi cabforpitt,
Please reply us with the picture of the damaged port and the part you have purchased so that we can check and advise you.

1 more replies
Answer Match 70.14%

RE MY USE OF DELL INSPIRON 5559 LAPTOPI bought this Dell Laptop when I attended a short course at the Aust Film and TV School at Fox Studios in Sydney late last yearFrom the Harris Street shopping mall in Ultimo SydneyThe guy who helped me said this Dell Inspiron 5559 would suit my needs for grunt as I was doing a course in sfx software for feature films called NUKE with a view to returning to the industry - and would use it for video editing - music videos done for local musos to help them, working on a not for profit org setup.RE REPLACE FAULTY BATTERY UNDER WARRANTYWhat do I need to do to have my battery replaced under warranty?It just died about 4 1/2 - 5 months after I bought this laptop.It was working fine, all good, running down a bit more often as time went on, but then it just suddenly dropped right down not long after a recharge and not much use, and never came backt was not working at all during that time - around March 2016UNUSUALThe percentages change but if you run a test on the battery it says it is not usable and needs to be replaced.I have been using AC ever since. Strange thing is that the battery shows settings that have gradually gone down over time - of being charged eg these days about 37%. When it first died it was showing something like 89%Does your remote system allow for me to confirm that? I wondered if it might be related to something I read aboutt Windows 10 apparently uses computers running it as something akin to nodes in a Tor network, t... Read more


Hi l.binno,
Thank you for writing to the Dell Community Forum.
The battery would have one year warranty from the date of invoice.
I’ve sent you a friend request. Accept the same, then click on my name and you can send a private conversation. Please provide us with the service tag of the system through a private conversation.

1 more replies
Answer Match 70.14%

The hinge mounting points on the the Inspiron 5548 ripped out of the plastic mounting points and now the shell of the laptop is torn open whenever the laptop is opened. In addition, the hinge failure caused the wireless antenna wires to sever at the clip points on to the wireless card.
I am a IT professor and teach laptop repair. Since it is out of warranty, I did a exploratory disassembly and saw the exact cause of the failure:
1) The hinge assemble requires TOO MUCH FORCE to rotate the hinge thus putting excessive force on the mounting screws into the plastic of the shell.
2) The metal grommets embedded in the plastic of the shell began to shift until the plastic cracked and all three mounting points failed where they are attached to the shell. THE STRUCTURE is TOO WEAK.
The fact that your support tech could immediately tell me the repair cost for this problem tells me it is very common. $150 and a three month warranty is not a repair I have confidence upon.
I am deeply disappointed that Dell will not step up and admit that this line of computers has a design flaw. It took me less five minutes to identify many, many internet hits describing the EXACT problem this laptop is suffering.
The 5547 and 5548 share the exact same parts for the hinge and palm rest.
Here is one on Dell's own support forums:…/…/3518/t/19622428…

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Answer Match 70.14%

I guess my product is having some design problems. Cause every time i open or close the lid it makes a click sound. Also I Inspected it, the wires from Screen and WLAN are bitten off due to grinding in opening and closing of lid. I once already had a issue of flickering lines on screen, which was solved by dell by replacing the screen but It could had been fault of technician that he didnt do hid job properly cause just after 2 months, that problem is back again.
Since my product now is out of warranty, therefore i thought of checking the problem and opened it to find that the wires from Screen and WLAN passing from hinge section of lid are grinded off and these must be the possible reason of the issue.
I strongly condemn DELL to take proper action against these issue, Cause i cant afford repllacement of parts as an option. Extreamly Unhappy with service and product issue.

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Answer Match 70.14%

I have buy my Dell Inspiron 5548 on November 2015. yesterday when I close the lid it make sound tok. Then I checked and  I saw the right side hinge of lid is broken. it was separate from the cover.  I want to know how could I get fix this. Can I cover it on warranty. because I don't do any missuses. its basic close and open of lid. when I search I found lot off laptop owners of this series faced this problem. So I want to know, Is the Dell may repair my laptop at no cost. because I'm also one of the customer who suffered because their Designing fault.

A:Hinge problem inspiron 5548

Thank you for writing to Dell Community Forum.
Please private message us the service tag of the system along with your email id so that we can check the system configuration.
To private message: please click my DELL-username and send me a Private Message
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

1 more replies
Answer Match 70.14%

I am having a few graphical bugs on the Intergrated graphics on the 5548 on windows 10. there are also occasional driver crashes. I was wondering if anyone had any ways to fix this?

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Answer Match 70.14%

For some reason, my computer frequently produces a loud fan noise when I am using it. For the majority of the time, it is silent. However, there are often times when I don't even have many webpages open but it grows louder. There are two levels of loud (the second level is so loud that it can draw attention from people sitting next to me).
This is only a 2 month old laptop, so I am unsure why it gets loud. Also, I have 12gb RAM, which adds to my confusion.
Any suggestions or reasoning? Thanks!

A:Loud Fan Noise (Inspiron 15 5548)

Hi mcharfi,
Welcome to the Dell Community Forum.
I understand the situation. May I know if you experience the system overheating? Please clean the air vents & check if it helps. Also update BIOS & check. Click on the link below, enter the system service tag and click Submit. Select the Operating system from the drop down list to get drivers for your system model:
Let me know if this helps.

64 more replies
Answer Match 69.3%

I recently bought a dell inspiron 15 (5548) and now im facing somewhat misleading issue wtih the graphics card. Is it R7 m265 or R7 m260?
Latest Dell drivers <ADMIN NOTE: Broken link has been removed from this post by Dell> show it as m265, but the games stuck and totally not playable after updating bios to A06. Latest Drivers from AMD say its m260 and the games run good (ex: CS:GO at 45-55 fps).
Also when buying dell store guys said m260 / m265 is a dedicated graphic card and this post says it isn't, rather its just a renderer. So, evrything goes thru processor again and so on...
Could someone sort this out for me coz its nowhere mentioned in the product page its a renderer card. Also when will u guys fix that drivers issue? Is it 260 or 265 or just a labeling issue? Im currenly using drivers from AMD and it just works.
Idk it i can post my service tag here. Reply me if its ok.
I need answers guys..

A:inspiron 15 (5548) Graphic card details

The system uses software-controlled hybrid video.  Only the Intel GPU has a connection to the display screen - all video data passes through it on its way to the display, even if it was rendered through the AMD GPU.
Just about all low- to mid-range systems work this way now.  If you need true, discrete GPU support, that's the province of high end Alienware and Precision mobile workstations.   This is just as true of competing systems from other manufacturers.

5 more replies
Answer Match 69.3%

Hi Guys,
Have an Inspiron 15-5548 touch screen laptop.
When it boots into Windows 10 ( and same with Win 8 previously ) I get a load Finger Circles randomly appearing on the screen. Thats the best I can describe. Same as if you push an LCD screen with finger and see a "circle" around your finger point.
These randomly hop all around the screen, going on and off. Once into desktop it doesnt seem to happen.
Randomly also while at the Win 10 login screen where you type the password you see them and they can make it impossible to type the password because they move you out of password box as if you moved away with the touchpad or mouse. You have to keep clicking the password box and if quick enough, will get to type the password & finally login.
Today once I was logged in I couldnt get the mouse pointer out of the start menu. I rebooted and it now seems to have settled down.
This doesnt happen all the time BUT the "finger circles" flitting about the screen pre password screen always happens.
Im just wondering what this could be? Is it a software thing? Can I disable the touchscreeen to see if it resolves? If so is that done through BIOS? 
So I am not sure is it a touch screen issue or a touchpad issue or something else.
Appreciate any feedback .. 

A:Inspiron 15-5548 - maybe Touch Screen issue, not sure ..

Very hard to describe whats happening as I said BUT I might have a better description.
Its like pre desktop the screen is "pressing itself" at different points & you see the press spots ..

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Answer Match 69.3%

This is really frustracting, i always felt that the dell laptop inspiron 5548 is too slow while booting and shutdown and opening browsers , office applications etc. Really fedup with this Dell laptop's. Now i regret to buy this kind laptops with the price above 50K.

If any of your dell members please give some solutions regards this.

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Answer Match 69.3%

I bought my Dell Inspiron 5548 in November 2015. My right hinge is making strange noises and finally it broke off. I want to know how could I get this fixed. I haven't misused it or dropped it at any point of time. since it is not even one complete year, im assuming my laptop is covered under the warranty. probably this is not the first complain Dell is receiving in this model since I saw previous posts complaining of the same problem.

Here I'm attaching the photo of the broken hinge as well as the bill that was given to me when i purchased my laptop.
Let me know whether i should post my service tag/express service code here.


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Answer Match 69.3%

Hello , I have a Dell Inspiron 530 running Windows Vista Home. I am trying to access the system BIOS and it has a red password log in screen. I tried to guess and enter several log in passwords including  the word DELL and none of them worked. I didn't want to enter too many wrong passwords because I didn't know if the system would lock me out. Can anyone help me by pass the BIOS log in password or some how disable it ? Thank You in advance.

A:Dell Inspiron 530 BIOS is locked with password requesting help to unlock BIOS

Thank you for writing to Dell Community Forum.
Request you to contact Dell team for the BIOS password either via DellTechCenter in Facebook or @DellCaresPRO on Twitter and they will be able to provide you a BIOS password once the ownership of the system is confirmed.
Do reach back for any query.
Regards,DELL-Akshatha MSocial Media and Community Professional#IWork4Dell

3 more replies
Answer Match 68.88%

In a recent visit with my sister, I noticed she did not have a battery installed in her Inspiron 600m laptop. After I demonstrated the advantages of having battery power available at times, we ordered a battery from which arrived a few days later.

Installed the battery, left it to charges overnight and had the same indications as was present with an older battery. Control Panel/Power Options/Power Meter Tab indicates "No battery Preasent" ????

The battery LED flashes Red-Red-Green ??? the computer definately does NOT operate on battery power.

Any ideas out there????


A:Dell Inspiron battery

6 more replies
Answer Match 68.88%

There was a previous thread, first posted on March 9, 2015, titled, “Inspiron 5547 laptop pops open at the right side joint while closing”.
The post says it was answered by Manish 18508, but after reading through this entire thread (55 posts in all), I can tell you that no one has sufficiently answered the problem.
I bought a 5548 on May 22, 2015, and I have the same issue with mine. I too contacted Dell customer support, and I was told like the rest of you that warranty would not cover it because I broke it.  That simply is not true.  Even considering that when I purchased the laptop through our Employee Purchase Program, and directly from Dell, I also purchased the three-year Premium Warranty.  After getting nowhere with customer service, I decided to see if I could fix it myself.  Some background information on me: I am an electrical engineer working in the corporate office of one of the largest electric utilities in the country.
As you read further you will see that this is a material and workmanship problem. Think about it, how else could all of you have broken your laptops by simply opening and closing the lid?
My laptop looked just like the photos in the post, and made the same snap-crackle-and-pop whenever I opened or closed the lid.

Here’s what I found when I opened the laptop: The bolt going through the center of the hinge was so tight that I could not force it opened by hand.  Because of this, it pulled the brass nuts emb... Read more

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Answer Match 68.46%

I have the Dell Inspiron 518 desktop with 64 bit Vista, and attempted to update the BIOS to version 1.0.7 last evening.  I closed all open programs, disabled anti-virus, and ran the BIOS update as administrator.  The update began and asked if I would like to update from version 1.0.5 to 1.0.7, and I clicked on the update button.  The BIOS flash began by deleting the previous BIOS and then attempted to install the new 1.0.7 BIOS but produced an error message similar to "error writing BIOS to block," an the only option was to cancel the update.  I knew I did not have any BIOS installed at that point, but my computer was still operating so I made an additional attempt to re-download the 1.0.7 BIOS and re-install it.  No good, it would not even run now.  There was no turning back and no way to reinstall either the previous BIOS or the new one.  Eventually I tried to restart the computer, and it would not start. 
Dell is sending a tech next week to replace the motherboard on this otherwise great computer that is only about two months old.
DO NOT upgrade the BIOS on a Inspiron 518 with 64 Bit Vista to version 1.0.7.  The upgrade does not work and will kill your motherboard.

A:Dell Inspiron 518 BIOS v1.0.7 64 Bit Vista DO NOT UPGRADE BIOS

No it happened to me too.  Dell is replacing the motherboard under warranty but I was told somewhat firmly not to update the BIOS unless advised by a technican.  In my defense the BIOS update was listed as "recommended" under the download section for this unit on the Dell support website.
I would recommend to avoid two phone calls (over 40 minutes each) to tech support and several days waiting for a new motherboard, not to update the BIOS at this time.
Thankfully it is being covered under warranty.

7 more replies
Answer Match 68.04%

Hello guys,

My Dell Inspiron 1525 battery died 4 days ago. I am going to buy a new one. If I buy it from Dell it will cost me about $150, but if I buy it from Amazon it will be $50. So do you recommend me to buy it from Amazon, and if I buy it from there is it going to affect my system or the motherboard of the system.

Please help as soon as you can

Thanks alot,, Salam Alshaikh

A:Dell Inspiron 1525 battery

8 more replies
Answer Match 68.04%

Have an older DELL 4100 with a new battery. New battery because the "old" one would cause the machine to "lock-up". Only way to fix this was to remove battery from bay and run on plug-power. Sort of defeats the Notebook PC thing. New battery does the same thing in the battery bay, but 4100s can take the battery in either bay. When I do this, the machine runs but the mouse is "herky-jerky... basically unusable.

What up?

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Answer Match 68.04%

Does the Inspiron 3252 has any internal battery that can't allow to carry on in commercial flights?

A:Battery in Dell Inspiron 3252?

Hi Rafito,
Thanks for writing to us.
Inspiron 3252 desktops have only a CMOS battery inside.
Do let us know if you have any other queries.
Provide us your system tag#, name and  email via private message,by clicking on my name in blue and then select send a private message for records purpose.

1 more replies
Answer Match 68.04%

have not used battery in about eight months. charged it, took to library for wifi, computer guy there worked on it to get it to take the wifi, ok. got home, plugged it in and about hour later used it and the area of computer near the battery was hotter than i ever felt. took out battery and heat gone. library guy said nothing about a hot sensation. (computer is not one on list of exploding batteries!)

upgraded from 512kb to 2gb memory. could that cause it to be hotter? and just curious but not enough to start a new thread: would the memory upgrade have anything to do with the difficulty in getting wifi to work? perfect last summer but today no detectable wifi until the library guru worked his magic.

thanks for your help.

A:Solved: dell inspiron hot battery

6 more replies
Answer Match 68.04%

I replaced my existing battery which only had a lifetime of just over a year with a new battery but I cant get it to charge beyond 57% any ideas

A:dell inspiron 6400 battery lap top

new adapter?? is a good source.

1 more replies
Answer Match 68.04%

Is there a way to use a latitude battery in a inspiron. The batteries are the same ratings. I have 3 latitude batteries that I would like to use in a Inspiron.
I put the batteries in but they will not charge.

A:Dell Latitude battery in Inspiron

Go here:

Be a detective - check out your model comp and see if the same battery fits it as the Latitude the batteries were for originally.

2 more replies
Answer Match 68.04%

Hi, i have an Inspiron 15 7559. Last week my battery  was damaged and can't use it anymore, since then I have low fps while gaming (gta v, witcher 3, etc.), I've read there is a kind of throttling when there is no battery, maybe the turbo boost is not being enabled.
Is there a way I can make the laptop work again like before, I can't buy a new battery yet because I live in Peru and is hard to find this battery model.

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Answer Match 67.2%

right guys hi again

new problem for you this time

ive recently had the iamfamous.dll virus on my laptop and it had deleted many files including startup files

i got my dad to fix it and now it is working fine

im not that good with computers but do have some knowledge in them.

i am using a dell inspiron 1300 and in the bottom right corner where the date and time is, there should be a battery icon telling me how much i have left, this isnt there and is replaced by an 'on ac power' icon. even when i unplug the charger the icon remains there.

i desperately need the battery icon again and don't know what to do, i am running xp professional and have been through the control panel and power options and cant find a solution.

if anyone can give me some advice or point me in the right direction please post


A:Dell Inspiron 1300 battery problem

You might be able to handle it yourself by going to the Dell support site, entering your Service Tag number, then downloading and installing the latest BIOS, and all of the drivers, one at a time. You will not need all of the downloads as some are for other configurations, but the computer will decide what it needs. One of those downloads will likely fix the problem you report.

7 more replies
Answer Match 67.2%

I have been using my Inspiron 1300 for several years with no problems. Just recently, I had to leave an application running when I went to bed. The computer was on battery power and at some point must have died. In the morning when I plugged the adapter in it came on with the battery status lamp giving groups of 5 orange flashes ie 5 flashes - pause - 5 flashes etc. The battery would not recharge. The computer still worked fine from the adapter. I searched the internet and could not find a matching circumstance, nor reason for this failure. So I purchased a new 6-cell battery. The new battery works fine (though I don't think the life is as good as the old one was when new). However I have a new problem.
I now tend to use the computer on battery until it is low and then recharge it. (I got this method from an internet search, that it is better for overall battery life)). So this is the sequence of events.
I use the computer for a session until the battery icon on the screen is on its last third. I then plug in the charger. The computer may still be on, or I might switch it off. In either case, when I return later the status light is continuously flashing orange. If I now switch on the computer the battery icon indicates full charge. If I remove the adapter, wait a few seconds and then plug it in again, the status light blinks green once every 7 seconds or so.
Any ideas of what is going on?

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Answer Match 67.2%

After a year, my DELL INSPIRON 600m battery does not charge. The battery indicator flashes red. I found out that my battery is one of the product recalled so I purchased new one from Dell. I got it last week, installed it but I still had the same problem. My laptop still run with AC so I don't think there's a problem with the charger.Can somebody help me with my problem?

A:DELL INSPIRON 600m battery won't charge

My name is Rick and I work with Todd who posted above. Sounds like the part of the motherboard that connects to the battery may be bad. If the system is working on AC power but not battery, and you are using a new battery. Most likely your motherboard will need to be replaced. You can check to see if your system is still covered by putting the service tag here:

3 more replies
Answer Match 67.2%

Does anyone know where I can find a manual showing how to open a Dell Inspiron 4150 and replace the CMOS battery? And - I see batteries sold without the battery connector. Is the original connector reusable? Is it soldered to the battery leads?

A:Dell Inspiron 4150 CMOS battery

Try this link:

1 more replies
Answer Match 67.2%

hey guys! im back again with another issue. My dell laptop (the one u guys recently helped me reformat) is having a battery issue, im supposed to have a 1 hour and 30 minute battery life when fully charged but it only gives me 10 minutes when fully charged. id love to have full battery power but i dont have the money for a new one. f you guys can help me get my full battery that would be great thanks guys!

A:dell inspiron 5100 battery issue

Hi Mo, unfortunately laptop batteries are like that. I have to plug my laptop in for the same reason. Battery is shot, and I don't have the money to replace it LOL. Once they start to go you just have to replace them. Now if it were me I would look for a replacement on E-Bay. I have replaced a couple of mother boards that way and it has saved me a bundle. Sorry I couldn't be more help.


2 more replies
Answer Match 67.2%

I have a Dell inspiron 5521 and it's 8 months old. Today when I opened it this message appeared : "Your battery has experienced permanent failure and needs to be replaced. I can open the notebook when ac is on but the red led of battery is blinking and the battery can not be charged. Also in bios i get the same message about battery. Is this really a permanent failure ? It's just 8 monts old. What can I do ? 
I burrow with my friend to check the battery when i replace the battery it works is that battery suddenly death ?
I have updated the Bios also
Also I diagnostics

A:Dell Inspiron 5521 Battery not Working

Thank you for writing to Dell Community Forum.
Please boot into BIOS <F2> and check on the status of the battery listed.
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,DELL-Akshatha MSocial Media and Community Professional#IWork4Dell

1 more replies
Answer Match 67.2%

The battery charging light is flashing orange and green which according to the helpfile means that 'the battery is too hot to start charging'. I have switched the machine off for half an hour - it is definitely cold, but this light continues to flash and the battery will not charge. The laptop is about 8 months old and battery use has been fairly light.

Any advice greatly appreciated.

Thanks in advance


A:Dell Inspiron Laptop - battery not charging.

it sounds like a defective battery. if the laptop is only about 8 months old then it should still be under warranty. you should contact dell about the problem and get a replacement battery.

9 more replies
Answer Match 67.2%


I have had my dell inspiron e1505 for about 4 years now. I have gone through two batteries, but actually currently have the original battery back in my computer because it lasted longer than the replacement.
However, my computer will no longer charge the battery....

My friend has the exact same computer so I have done a few tests...
For help in communication here is some annotation:

My computer:
computer A
Power cord A
Battery A

computer B
Power cord B
Battery B

I put my battery A in her computer B...and her computer B charged my battery A with her power cord B, but not with my power cord A.

I tried to use her power cord B on my computer A, but my battery A still would not charge...

I put her battery B, into my computer A, but it would not charge with EITHER power cord A or B....

So...I think I have come to a conclusion that something is broke inside my computer....
Is there something on the motherboard that chatges that battery?
Or, could it possibly be something easier to fix...
I am a student studying abroad in Rome right now, and computer parts aren't really readily available....



A:Dell Inspiron e1505 won't charge battery

9 more replies
Answer Match 67.2%

My dell inspiron 1520 says no battery detected . and i also noticed that the fan is not working.the problem happened just 4 days ago.when my laptop was totally dischharged 2 times in a row.Then first it didnt charge more than 40%.then increases a little bit to 43%.and today when i was using it on battery power and it showed warning that 11 min left i shut it down .when i restarted with AC power critical battery charge led was blinking and showing only 29% charged and charging. but the charge remained 29%.and now it is showing no battery detected.if i disconnect the AC charger the laptop immediately turns off. My laptop is abt 18 months old but never gave any problem before. i opened the battery and again reattached it .but nothing warranty was 1 year. . can someone tell me what to do??

edit: i have noticed that bios is loading very slowly sometimes at startup now.

A:Dell Inspiron 1520 says no battery detected


sounds like the battery has failed, 18 months isnt bad in the world of laptops.

7 more replies
Answer Match 67.2%

I have a Dell and can say I have left it on for long periods of time, sometimes until the power is drained and it shuts down. Recently I have noticed the power slowing down as I have fully charged it multiple times. It used to max out at 2 hours but has slowly made it's way to 20 minutes. I also found myself recentlyangling the AC cord in the back to keep a steady charge. The cord became harder to connect over time as well. Before you know it my CPU was dead but my AC power cord remained green. Is there a chance my battery is dead and needs replaced or I need a better AC pwer cord Connection. Or could it be something worse?

A:Dell Inspiron 6000 battery power

The DC Jack (where you plug in the AC adapter) may be broken inside the laptop. The battery may also be worn out

4 more replies
Answer Match 67.2%

Hey all, I have someones laptop that I cannot seem to get working.

Heres the scenario:

When plugged into the wall the computer works fine, and the battery shows that it is charging and is at 99%.

If I unplug it the computer will not boot up at all, even with the battery saying its fully charged in windows AND the LED indecator on the battery itself saying that it is full.

Now I read that some of these batteries have been recalled due to a defect, so im wondering:

A: Give me some suggestions on what I can do to get the battery working.


B: Try to get the battery replaced by dell via the recall, I checked the number on the battery and it qualifies for the recall, so this may be my whole problem. Clicky here for the link for recall

Anyways hope to hear from someone, im off to work so I'll check this tonight have a good day!

A:Battery problem with a Dell Inspiron 5000

If your battery qualifies for the recall, DO IT!!!! And if the battery is displaying 99% when plugged in, and not moving up to 100% after 5-10 mins, then there is definately something wrong with the battery. You may want to run the battery calibration utility, which may reset that, but I would still go through with the recall and get a brand new battery....

1 more replies
Answer Match 67.2%

I just bought a new Dell Inspiron 15 7559 a month ago. The first week it was amazing with no problems at all. 
Then when I was working on it, left it plugged in and left is for a while, then came back to it after 1 hour or so, I noticed that the battery was discharging. 
Did not mind it until it went to "plugged in, charging" 0% and it shut off completely. 
I tried to turn it on several times and it did not turn on. 
Called Dell service center and advised to remove the battery. I cannot remove the battery completely because of the screw type but managed to remove the cables. 
I turn it back on and it worked again. But after a few days the probem kept recurring. 
Its going like "plugged in, charging" but it is not charging. Or "1 hour 05minutes to full charge" but after an hour it will be "1 hour 40minutes to full charge". I mean what gives. 
Have done all that was advised in the internet but not hing is working. 
I have done restart task manager, uninstall API, and all that, but the problem is recurring.
BIOS was updated recently also. So is it hardware of software. 
Please help for anymore ideas?
Its brand new, it rocks when it is working, but I dont have the patience to kept on checking for hte battery status. It is getting annoying also. 
Thank you. 

A:Dell Inspiron 15 7559 Battery Problems or So I think

Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible? 
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

1 more replies
Answer Match 67.2%

I have a Dell Inspiron laptop that is about 3 years old. Recently, the battery will only charge to 35%. It then will stop charging though it remains plugged in. I have tried letting the battery die completely and recharging it. Again, it will charge, but only to 35%. Is this indicative of the battery being old?

A:Battery in old Dell Inspiron won't charge past 35%


See this link:

3 more replies
Answer Match 67.2%

Hi All
I have a Inspiron Ultrabook 14z which was giving me a battery backup of 5+Hrs about 2 weeks back. I did not use the laptop for 2 weeks and today the laptop is not turning on. When I plugged in the adapter and tried there is a black screen with an error "The battery has permanently failed..." The system is just out of warranty but it is hardly used for 100 hrs.
Dell service center said they would need about INR 1.5k to look into the matter. INR 7k to replace the battery and if things did not work, then another INR 14k to replace the motherboard and see if it helps.
Anyone has a smarter idea? Please help me out.

A:Dell Inspiron Ultrabook 14z Battery Error

Good day, Thanks for writing to us.
The battery removal in the machine is a little complicated. 
When you get the message The battery has permanently failed, does it gives you an option to press f1 or f2 ?? If yes press f1 to continue boot up. 
Do you have another adapter to try?
When the machine stays blank , are you able to toggle caps or num lock (do they respond?). 
Also you can try power up the machine with 1 memory at a time (if there are two), to rule out memory issues. 
If you wish to try remove the battery , you can watch this video for instructions .. 

Please bear in mind , any damages during the battery removal process Dell will not be responsible. Its at your discretion to remove the battery and power on the machine without it. 

16 more replies
Answer Match 67.2%

I have a brand new dell inspiron laptop which was delivered yesterday. First day worked fine. Have woken up this morning and the ac adapter is not charging the battery. I did a diagnostic boot and when scanning the battery the error message read:
I have no idea what has caused this fault and how to get it fixed. Please help, ive had this laptop less than 48 hours. 

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Answer Match 67.2%

My laptop won't power on. When I press the power button the yellow power light flashes for a second & then nothing. Someone told me that it might be the CMOS battery since I've never replaced it. If any knows I would like to know where it is located & what exactly is involved with replacing it. I have removed every screw on the bottom but can only open halfway. I don't know what is preventing it to open. Hope someone can help. If it sounds like a serious problem then it might not be worth fixing. Thanx

A:Dell Inspiron 1000-CMOS Battery

16 more replies
Answer Match 67.2%

Well while running Dell's maintenance software it showed that my battery was failing hmm. I have never used the laptop w/o it being plugged into the Ac charger and when used probably under a hour a day. It was new in 2013.

Does anyone know how Dell determines how the status of a battery is? Perhaps its just how old the battery is? I doubt that Dell's software actually has a Volt/Amp load tested built into the laptop??

With that all said if I do have to buy a battery who would handle the best bang for the buck? I see that the prices are all over the place ;-)

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Answer Match 67.2%

Hi Gang,

This might be a stupid question but does the cmos battery imbedded in the mobo of my Inspiron 7500 as stressed out by Dell Tech support?

I have stripped it down to pc card heat sink attached to mobo attached to bottom casing and I still couldn't find any exposed battery that I could pull out and replace.

Thanks in advance!

A:Dell Inspiron 7500 cmos battery

many CMOS batteries in laptops are hard connected. You need it professionally replaced.

1 more replies
Answer Match 67.2%

I installed a new battery on my Dell Inspiron 1720 laptop. The computer was on most of the day. After it had been shut down the battery light flashed constantly. The same thing happened the next day. Is there something else I should be doing? Surely it doesn't take that long for the new battery to charge?

I have Win7, FF, MSE and Malwarebytes. I also run Word 7.
Can anyone advise me please?

A:Dell Inspiron 1720 battery problem

16 more replies
Answer Match 67.2%

Well my girlfriend has a Dell inspiron e1505 and she told me that she has been having a major problem with it for awhile. Her battery will a lot of the time refuse to charge, meaning right when she unplugs it, it shuts off. However, sometimes it will charge, but when it does this it last for an hour and half. But most of the times it does not do this. She has told me she looked up the problem and many people experience this problem and that even if you buy a new battery it still will happen. She has yet to ever replace her battery and i know she has had it for more then a year now. But before i go out and buy a battery for her what do you guys think could be wrong with it?

A:Dell Inspiron e1505 battery life

The battery !

2 more replies
Answer Match 67.2%

would someone share the download link for the battery meter app for Dell inspiron 15 3521 win 8.1?i cant find it on driver downloads :( battery meter app that disables charging when battery is full.
thank you in advance.

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Answer Match 67.2%

I recently bought a new battery, thinking my old one which was a refurbished battery just packed up as it was on the way out. When i put new battery in the power meter reads 52%. The battery is not charging however! When the power plug is pulled out the battery light does not come on! The battery is a brand new 9cell, so im sure it is not the battery. I suspect this is why refurbished battery died, or has it? Any thoughts suggestions would be appreciated as im not so savvy at the tech stuff!
The computer has been running abit slower recently after upgrading memory 3 months ago to 2gb, so wondering if its caught something! I have avast protection. Cheers for ya help!

A:Dell Inspiron 6000 battery not charging

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Answer Match 67.2%

My Dell has been acting up pretty recently (6 months old and still under warranty), and the battery does not charge past 80%. Once it get's near the 80% charge, it immediately fills up to 100%.

I've remembered using the laptop for more than 6 hours under moderate use but now it barely lasts 2 hours.

Please give me some advice because I'm really dependent on this laptop.

A:Dell Inspiron 3437 Battery Issue

You have 6 or 8 cells battery. If 6 it's normall. Should work about 2-max 3 hours when new. On 8 cells could work till 5 h.
Producers give only 6 months of warranty on bateries

1 more replies
Answer Match 67.2%

I bought a new battery for my Dell Inspiron 6000 laptop. It is a 9 cell battery (supposedly) and it charges fine....shows 99% charged and 5 hours usage on power meter when fully charged. It works great for about 3 hours usage and then just shut down (no warnings shown). When I put onto mains power, it shows it is 28% charged and has around 1 and a half hours usage left but will not "use this last bit of power". It will not operate computer at this until i recharge it again and it seems fine again until the same thing happens. Any ideas on actions?

A:Dell inspiron 6000 Battery Problem

Even though the battery is new you might have a bad battery. not charging fully or at least showing there is charge left but in reality isnt might be a sign for you to go and get a replacement. also make sure you are using name brands and not a knock off ...ex. Dell needs an actual certified Dell battery ...not a dell compatible...although these compatibles are cheaper they cause the problems such as you are describing.

1 more replies
Answer Match 67.2%

My Dell Inspiron 6000 wont run on it's battery. The battery says it's charged, and 100%. The battery charge indicator on the battery is 100%. I've checked the power cord and it will run the laptop without the battery connected. However when the A/C power is disconnected and the laptop jumps to battery power, it immediately dies. I've checked and updated the BIOS, and everything checks out...any suggestions would be helpful.

A:Dell Inspiron 6000 wont run on battery

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Answer Match 67.2%

Hi All

Im running Windows Vista. The original battery wouldnt hold charge and could only use while AC adaptor was plugged in. Since then I bought a non original replacement battery and the system does not recognise it. I have tried closing the UAC and downloading the BIOS off Dell Support but for some reason the battery is still not charging and the battery indicator flashes from red to green.... On start up it displays that it does not recognise the battery and to continue have to hit the f1 key. I have also tried reseating the battery but to no avail. Any suggestions would be much appreciated.


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Answer Match 67.2%

Hi i have a Dell Inspiron 1100 that i use as a secondary computer. Just recently i formatted the hard drive and re-installed windows. It was fine for a while, and it still is, but recently the battery light flashes as if it is ultra low... Green, yellow, yellow, yellow, yellow, green. It only is supposed to do this if it is really low battery. i can't even tell if it is charging cause that light sequence never stops. your help is appreciated!

A:Dell Inspiron 1100 battery lights...

oh by the way the battery is fine... i have a cheap 4000 mAh battery that will last about an hour.

1 more replies
Answer Match 67.2%

Ok, I wanna see if I get a different answer. My laptop is about a year old and when I went to turn it on yesterday morning it wouldn't turn on without the powerpack plugged in. So I plugged it in and it worked. But the battery light is blinking non-stop(orange warning light). I took out the battery and put it back in and nothing changed. I pushed the battery life button on the bottom of the battery itself and there are 5 lights but only the 1st,middle, and last light, lights up and blinks. What is the problem? Is it a dead battery?

A:Dell Inspiron 9300 Battery question

sills18 said:

Ok, I wanna see if I get a different answer. My laptop is about a year old and when I went to turn it on yesterday morning it wouldn't turn on without the powerpack plugged in. So I plugged it in and it worked. But the battery light is blinking non-stop(orange warning light). I took out the battery and put it back in and nothing changed. I pushed the battery life button on the bottom of the battery itself and there are 5 lights but only the 1st,middle, and last light, lights up and blinks. What is the problem? Is it a dead battery?Click to expand...


I am guessing that there are some bad cells in the battery, If its a year old try ringing Dell direct and ask them, it may still be a warrantied item.

However if you bought it second hand then Dell wont deal with it and your only course is to buy a new battery.


5 more replies
Answer Match 67.2%

I have a Dell Inspiron 4000 laptop. I suddenly started getting a message that my previously fully charged battery was not and was dangerously low. Unclear if the problem was battery or machine or both, I substitued a charged battery from my aunt's Inspiron 2500 (compatible) and put the dubious battery in her unit to charge. next morning the old battery was still not charged, the fresh one did not work in my laptop, and when returned to her laptop now read 14% and charging (apparently discharged in my laptop overnight).
I don't want to buy a new battery if the problem is the laptop. how do I figure out the source of the problem & the solution?

A:dell inspiron 4000 battery problem

Sounds like your AC/charge cord has seen better days...either that or the pin connector for AC on the lappy is bent damaged.

4 more replies
Answer Match 67.2%

Hi there, my sister has a Dell Inspiron (3521), which she bought brand new about 2 years ago. About 3 months ago her battery stopped working, as soon as the power adapter came out, or was unplugged, the laptop would instantly shut off. She bought a new battery but had the same problem.
She took it to one of those computer repair shops and was charged lmost 200 and it's the same now as when she put it in.

When I switch it on I get a warning saying: Warning: The battery cannot be identified. The system will be unable to charge this battery.

The battery is the same as the one that was in it when she bought it, so I doubt that that is the problem.

Could it be a driver problem or something?

Any help would be greatly appreciated.


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Answer Match 67.2%

So my laptop's low battery light keeps flashing orange even when I have plugged in. Is there something I can do to stop it from flashing? I've never had a problem with this before. If you can help...GREAT!!! THanks in advance.

A:Dell Inspiron 6000 low battery indicator

The battery is reached its expected life, you need to replace it.

If its under warranty call Dell and ask to have it replaced. You could remove it and use the wall power that way you wont see alight flashing....

1 more replies
Answer Match 66.78%

Hi guys, 
I'm a bit stuck with what to do here. I've had the laptop above for a while, I upgraded to Win10 recently and it slowed right down to a crawl, then just wouldn't boot at all. I've tried every recovery guide I can think of, it just won't boot even into the recovery. The furthest i've managed to get is ':( oops there's been a problemw ith your PC' or something, but usually it just hangs on 'Preparing for automatic recovery'

I ran a diagnostics check through tapping F12 on boot, and it says 'Error code 2000-0151 Smart recovery failure' - After running a google search, apparently this is a completely fried HDD. 
I'm happy enough to replace, but I'm just a bit uncertain what to do. I'm pretty sure I'm out of Dell warranty, I have no proof of purchase (lost in house move) and no recovery stuff (also lost in house move) 
I tried using an old version of Window 7 I had from an OEM machine from a while back, but this gives me a bluescreen error (something about my machine not being ACHP compliant or soemthing) 
I'm just a bit worried that I'm going to shell out to buy a new hard drive and it's still not going to work, would I just be able to install my OEM win 7 on it? or would I need to buy some sort of OS recovery disk from Dell? I've heard the registry key is hard coded into my machine, I'm not exaclty made of money right now and can't afford to buy much else.&n... Read more

A:Dell Inspiron 15 3531 HDD Failure

If you had Windows 10 installed and activated, you can download a media set (it must be for the exact version you had - probably just Windows 10, not Pro) and install.  Once Windows has been activated on a system, subsequent installs shouldn't require activation.
See here:

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Answer Match 66.78%

This Dell Inspiron 530 had an optional (PCI?) video card which failed. I removed it, and the computer ran normally, I assume from the video "card" built in to the motherboard. Now, this is all I get when I turn it on (screenshot). I've tried a Linux boot disc, Windows repair disc, f2, f12 and I never get beyond this screen. I suspect a hardware problem, but I'm hoping someone has had this same issue and can tell me whether I should just trash it, before I go buying parts for it. BTW, the background in the image is a messed-up "Dell" logo.

A:Dell Inspiron 530 video failure

Have you tried resetting the BIOS? With the PC Powered off, open the case and remove the CR2032 CMOS backup battery on the motherboard for at least 10 minutes (Intel says 15 min). Reinstall the battery, observing polarity. Power back on and see if that helped.

Just to verify that its not the actual monitor, do you have another you can connect for test?

2 more replies
Answer Match 66.78%

Hi everyone!
Less than a year ago I bought a brand new Dell Inspiron 3543 laptop with 2 years worldwide warranty. 2 weeks ago it suffered what appears to be HDD failure (ESPA error: 2000-0142 Short self test failure).

The machine is still on the warranty. Since then I filled out the forms on the website in order to contact technical support and they didn't answer in the promised 1 business day period. After one week I filled out a form and submitted my request again. And by now, after 2 weeks, they are still not contacting me. I have even received automated Support Contact Receipt after every time I filled out the forms, which means they have got the request. But won't answer...

What do I do in this situation? I am really, really upset about it, because I have been unable to use my laptop for 2 weeks. In case it matters, my service request number is 931960865.

A:DELL Inspiron 3543 HDD failure

It could be a number of things starting with -- have you registered the system in your name?  If not, call - don't email or use the web form - and open a support ticket.

1 more replies
Answer Match 66.78%

Hello again,
I've got a customer with what sounds like a memory issue. I want to run Memtest86+ on it, but there is an issue. On bootup, I get "keyboard failure" and I can't enter the BIOS to change the boot device priority so that I can load Memtest86+ from a flash drive or cd. The keyboard works fine once I'm into Windows, but I can't use it before Windows loads.
Things tried:
Reset CMOS.
Unplugged all other usb devices, including card reader internally.
Checked device manager, looks clean.

Thanks for any help.

A:Keyboard failure Dell Inspiron 580

Is it a GUI BIOS? Can you unplug the keyboard and use a mouse? Is the keyboard USB or PS/2?

7 more replies
Answer Match 66.78%

Hi there,

I?m having a boatload of problems with my wife?s laptop. It?s a 5 year old Dell Inspiron 1545, running Windows 7 Pro. The sequence has been:

We started getting a BSOD, every few days at first, then every hour or so.
I managed to get a BugCheckCode of 41 (or 7A in hex)
I tried to run chkdsk, but for some reason it didn?t kick in when I restarted.
It then won't start properly, and got stuck at the ?Starting Windows? screen.
I ran the extended Dell Diagnostics. It stopped after about 30 minutes with the message ?Disk Error?
I downloaded and ran Sea Tools, both the short & long scans came-up clean
I tried to run System Repair. It failed with the message:
Boot sector for system disk partition is corrupt
Repair action: Boot sector repair
Result: Failed. Error code = 0x490
Time taken = 187856 ms
I tried to do system recovery from an image on an external hard drive. It doesn?t find the hard drive.

The problem I?m having now is that when I turn it on it goes through the initial Dell splash screen, clears to black then sits there with a blinking cursor in the top right. It will go into setup if I press F12, it doesn?t now seem to go into F8 for Advanced Boot Options.

I'm at a loss what to do next, so any help would be greatly appreciated.



A:Win 7, Dell Inspiron Won't Boot. HD Failure?

Did you get any error code with the "disk error" message when you ran the diagnostics?

F2 is for the "setup" as Dell calls it, actually the BIOS.

F12 is for the boot menu and to access the diagnostics.

F8 is to access the Dell PC Restore (recovery partition on the hard drive).

Do you get any beeps when you first power it on? When its powered on the first thing it does is run a "POST" (Power On Self Test).

8 more replies
Answer Match 66.36%

Dear Sir,
I have upgrade my laptop to Windows 10 its running smooth after a USB install  I have all the necessary system drivers installed and everything is running perfectly, but the issue is wifi not working and still on airplane mode wifi buttons fn and every thing i check but wifi not working and still no response from pressing wifi button and the second issue is the battery when its plug the power it charging but when i open my laptop next  day its totally drain and no power on if untill i plug the charger to on it.
Kindly help out me regarding the above issues.

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