I have a brand new dell inspiron laptop which was delivered yesterday. First day worked fine. Have woken up this morning and the ac adapter is not charging the battery. I did a diagnostic boot and when scanning the battery the error message read:
I have no idea what has caused this fault and how to get it fixed. Please help, ive had this laptop less than 48 hours.
Hi, i have an Inspiron 15 7559. Last week my battery was damaged and can't use it anymore, since then I have low fps while gaming (gta v, witcher 3, etc.), I've read there is a kind of throttling when there is no battery, maybe the turbo boost is not being enabled.
Is there a way I can make the laptop work again like before, I can't buy a new battery yet because I live in Peru and is hard to find this battery model.
I just bought a new Dell Inspiron 15 7559 a month ago. The first week it was amazing with no problems at all.
Then when I was working on it, left it plugged in and left is for a while, then came back to it after 1 hour or so, I noticed that the battery was discharging.
Did not mind it until it went to "plugged in, charging" 0% and it shut off completely.
I tried to turn it on several times and it did not turn on.
Called Dell service center and advised to remove the battery. I cannot remove the battery completely because of the screw type but managed to remove the cables.
I turn it back on and it worked again. But after a few days the probem kept recurring.
Its going like "plugged in, charging" but it is not charging. Or "1 hour 05minutes to full charge" but after an hour it will be "1 hour 40minutes to full charge". I mean what gives.
Have done all that was advised in the internet but not hing is working.
I have done restart task manager, uninstall API, and all that, but the problem is recurring.
BIOS was updated recently also. So is it hardware of software.
Please help for anymore ideas?
Its brand new, it rocks when it is working, but I dont have the patience to kept on checking for hte battery status. It is getting annoying also.
Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell.
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)
Over the last 2 days I have been having a problem as indicated in the title of this post. The fault has rectified itself 3 times, but again today, it is back to "battery plugged in, not charging." As I am running the laptop (Windows Vista Home Premium; 32 bit) on the adapter without problems, I assume that the adapter itself may not be faulty.
I also have a Dell Inspiron 630M laptop running Windows 7. Can I safely use that adapter with the Vista laptop, without causing damage to the Vista ? If it is safe to do so, and the battery on the Vista starts charging, then it would indicate that the Vista adapter/charger has some kind of fault.
Hoping someone can give me some guidance. Thanks.
If the adapter has the same plug and the same or higher power rating, you can swap them.
Check to see whether the 1545 recognizes the AC adapter or whether it shows unknown (F2 at powerup). If it shows unknown with two different adapters, you have a bad power jack or a bad mainboard.
The battery charging light is flashing orange and green which according to the helpfile means that 'the battery is too hot to start charging'. I have switched the machine off for half an hour - it is definitely cold, but this light continues to flash and the battery will not charge. The laptop is about 8 months old and battery use has been fairly light.
Any advice greatly appreciated.
Thanks in advance
it sounds like a defective battery. if the laptop is only about 8 months old then it should still be under warranty. you should contact dell about the problem and get a replacement battery.
I recently bought a new battery, thinking my old one which was a refurbished battery just packed up as it was on the way out. When i put new battery in the power meter reads 52%. The battery is not charging however! When the power plug is pulled out the battery light does not come on! The battery is a brand new 9cell, so im sure it is not the battery. I suspect this is why refurbished battery died, or has it? Any thoughts suggestions would be appreciated as im not so savvy at the tech stuff!
The computer has been running abit slower recently after upgrading memory 3 months ago to 2gb, so wondering if its caught something! I have avast protection. Cheers for ya help!
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i recently purchased DELL N5010 INSPIRON, but now it give one problem. It is not run without AC power. and when i point the battery through mouse it show
"17% available (Plugged in, Not Charging).
and battry light flashing 4 times with orange light after a second. It is the bug or any hardware problem, becuase the bettery may be only 2 month old.
I search on the web, but found fake solution which is not applying to solve it.
If any one have a solution then i appreciated it before solving this one.
Thanks and Appreciated in Advace.
I had the same problem with my dell inspiron 5010. The problem is most likely with the connector on the back of the laptop. There are 3 type of connectors, +19.5v, ground and sense.
I resolved it by bending the pins towards outside leaving the center pin (sense) free.
First things first, Dell Inspiron 1501 NOT 1505. Ok? Now, this computer is pretty used, and long lived somewhat at 3 years, one battery. Last year, it completely accpeted no charge. I am on it, using AC power. I wouldn't mind AC power too much, but the power cord providing AC power, is sooooo mucked up. (will it stay in long enough to post this message???) I COULD buy a new battery (100$!!?!?), yet my dad has no job ATM. Any suggestions? PLEASE!
If the Charger is in bad shape, dell sells the factory replacement charger for $59. here http://accessories.us.dell.com/sna/...cs=19&l=en&s=dhs&mfgpid=186167&chassisid=8452
Last week, it became apparent that the battery in my Dell Inspiron 6000 was not charging: The battery light flashes yellow intermittently while the computer is plugged in (both while it is on and while it is off), and flashes orange if I unplug the AC Adapter. Here is what I've done:
1. Checked the Dell Quickset Battery Metter -- all the fields (total battery charge, primary, and secondary) were grayed out)
2. Checked my Power Management settings. It's set to activate a low battery "text only" alarm at 10% and to go into hybernation at the critical battery charge of 3%.
3. Checked the Power Meter -- The total power remaining is "Unknown." Under the batteries available, it says "not present."
4. Pressed the status button on the battery -- all lights lit up.
5. Ran Dell Diagnostic Express Test -- got the "Error Code 0F00:136C - IDE device failed. Blank media or no media is present in optical drive."
6. Ran Dell Diagnostic Symptom Tree and chose the symptom "System will not run off battery" -- All tests passed.
7. Ran the Dell Diagnostic Custom Test for the battery and the sensors -- All tests passed.
8. Downloaded the Inspiron 6000 BIOSFlash A09 and tried to run it -- Got the message "AC Adapter and battery must be plugged in before the system BIOS can be flashed" over and over again.
I have removed the battery, replaced it, etc. I don't want to buy another battery if it's not necessary. And I do... Read more
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Well, the charger is plugged in, but it says not charging. This has happened twice. I would have thought bad battery or bad charger, except luckily the first time it occured right after buying a new hard drive. I did a hard reset on the battery and that worked.
Now, it has happened again. I tried the regular battery reset, but that did not work. I tried uninstalling device and reinstall..did not work either.
Oddly, what did work was the following:
I had about 38% battery left. I unplugged the power cord from both laptop and wall outlet.
I removed the batter. Computer went dead.
I wiped the battery connectors with a clean cloth several times.
I put the batter back in and turned the laptop on with battery only.
I plugged power cord into side of laptop, then into wall outlet.
Immediately, the laptop began charging again!
I am not sure why this worked. Maybe some techy out there may know. When I tried the battery reset, I turned the computer off before taking out the battery. Then took it out. Plugged in laptop with power cord and powered it. Then shut down and placed battery in. I turned back on..but nothing...
It may have to do with having the laptop already on when taking out the battery, or placing back the power cord, or could just be the wiping the battery with cloth????
Please share the system model and the operating system installed. The error 'plugged in not charging' can be caused due to various reasons such as faulty adapter or faulty charging board.
You may try below mentioned steps which may help in fixing the issue. Steps to perform Flea Power are:
Power off the system.
Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer.
Disconnect the AC Adapter and remove the battery from it.
Press and hold the power button for 20 to 30 seconds to release the residual charge from the laptop.
Reconnect the battery and the AC Adapter.
Once the system is powered on and booted properly, re-seat the battery. Check if you still get the error or not.
Boot the system to BIOS, tapping the F2 key on the Dell logo screen when you power on the system.
Press F9 key to load BIOS defaults. Once done, press F10 key to save and exit. System will restart. Check if the error is still there.
Try and wiggle the AC Adapter cable and check if that makes a difference.
If it still doesn't work, parts replacement may be required.
Hope this helps. Please share the findings.
I have had my Dell laptop for almost two years now. I replaced the battery before the warranty expired (1 year?). The battery was working fine, but I was starting to have to jerry-rig the angle of the power cord in the socket to charge the battery. I purchased a knock-off AC adapter replacement. I started getting error messages almost immediately when booting up that cord might not be compatible with the laptop. As it was working, I didn't worry about it. The power light start flashing in a particular pattern then, which it has been doing for months (three fast orange flashes and one long white flash). Historically, a white light has meant "charged" and an orange light has meant low power. The AC adapter became increasingly less efficient in charging the battery until it ceased to charge it at all. I purchased the Dell AC adapter recommended for the newest version of my laptop model. There was no noticeable change. (I understand from Dell that the problem may have been that I purchased a 90W adapter, compatible with newer versions of this model, but that I should have purchased a 65W adapter as my laptop is older.) I returned that adapter to Dell and then purchased a re-furbished Dell 65W AC adapter through Amazon. Again, no noticeable change. The battery is taking absolutely no charge from these cords. As I remove the power cord from the socket, the computer instantly shuts down.
When I hover over the battery icon, it says the battery is 0% charged and that ... Read more
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Just bought this model a month ago. At first, I thought there isn't any LED Indicator in this model for charging/ HDD activity modulation but later when I saw the guide, I noticed an indicator just below the touchpad. But, the catch is that it isn't glowing at all. Even while charging, I tried the hotkey combination (Fn + H) to toggle that light but to no avail. Any idea as to how to activate this light?More replies
Anybody having similiar problem?
Updated BIOS to v1.1.8
And my system says that there is 1 minute left until fully charge and battery stays at 99%.
Any advice? BIOS downgrade? IS there any form to provide feedback about this issue directly to DELL?
This new Dell Inspiron 11 3147 just arrived today.
The AC Adapter is "plugged in" but the battery is "not charging."
I've looked all over for help for this, Dell Diagnostic has found no problem, and I've had trouble getting a hold of customer service. The most commonly suggested idea has been to uninstall and reinstall the Microsoft ACPI Complian Control Method Battery driver, which I have done.
The only thing I haven't messed with is the battery itself, which doesn't seem to be accessible without damaging the back, which is screwed on and secured well.
Any idea what's wrong?
Update to my below post:
One day later, after the battery fully charged and all was well, I come back and it is back to the message "plugged in, not charging". I might see if reflashing the bios and rebooting will work again.
My original post on Dec 8, 2014:
I had this problem until this morning. In short, I updated the bios to Version A03,A03 (released Dec 2, 2014). Before that I did all the googling and messing about without success. Here's what to do:
1. Run "My Dell". You can access this by type Ctrl-Esc and then type in "My Dell" and clicking on the "My Dell" icon that comes up.
2. Click on the green "Drivers and Updates" panel. This should open a product support browser window.
3. Scroll down to the bottom beneath the section that says "These drivers match your selections" and click on the arrow next to "Bios"
4. Click on "Download file". Close all your other applications and run the file and follow the prompts. It will reboot for you at the end and the problem should be solved.
Hi, I can't seem to get anything higher than 1920x1080 in the list of available resolution options when I connect my Dell U2713HM monitor to my Dell Inspiron 15 laptop. I've run this monitor at 2560x1440 on another laptop over HDMI in the past but that was with Windows 8. The Intel HD Graphics 530 Control Panel doesn't offer any resolutions above 1920x1080 for the external monitor and adding custom resolutions results in the error "the custom resolution exceeds the maximum bandwidth capacity". I'm using the same high speed HDMI cable that worked at 2560x1440 with this monitor on my previous laptop. I'm fully up to date on all of the drivers for the laptop.
Does anyone have any suggestions? I'm not sure what else to try. Could this be a Windows 10 issue? Should I try the standard Intel HD Graphics 530 drivers from the Intel website?
The hardware on the system supports the 2560x1440. It should be a software issue. I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.
Press the Windows key and Start typing devmgmt.msc and then press enter.
Select the Display adapters listed and right click on it.
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
You want to delete the driver click OK.
After the uninstall finishes restart the system. Then reinstall the Intel video card driver for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.
Please let me know if this helps.
I have got problem on my laptop, I already had a problem where my laptop used to go on sleep mode whenever I plugged the charger or press the brightness increase or decrease button, but i managed to work despite the problem. But, now my laptop has stopped charging at all,
whenever i put the charger my laptops shows sign of charging but donot actually charges, as the charging light remains off ... if i try to move the charger tip then the charging light glows sometime. I am really in a problem so plz help me.
Hi All,I have an Inspiron 15 7000 series (7559) to be exact.Core i7 processor,4 GB RAM,GTX 960M and 1 TB HDD.I have been trying to play GTA V,The Witcher 3 and a few other games but none of them work properly there is so much lag.I have reinstalled windows all NVIDIA drivers and everything is up to date.While playing the game GTA V in this case when it lags my DISK is at 100% in the task manager could that be the issue.I have been so disappointed with this laptop till now.Can anyone please help me with this issue.
( I have contacted dell they have replaced my motherboard which includes the Cpu and Gpu twice but still nothing)
I have a new Dell Inspiron 7559:
I use it for work, mainly translation tools, and also for some ocasional gaming (Witcher 3, Cities skylines, etc.).
So I was thinking on maybe upgrading it a bit, but as I´m on a budget I can only afford upgrading the ram up to 16GB or to buy an SSD of 250GB, what would you suggest to upgrade?, which of both would have more impact on the performance?.
Thank you very much!
If it's running a conventional (or hybrid) hard drive, the SSD will make much more of an overall impact than the memory upgrade.1 more replies
Hi, I just bought a new Dell Inspiron 7559, with the 2 year warranty, but the problem is it only has an HDD, and I wanted to install a SSD, and possibly a 8GB DDR3, but my question is will doing this void the warranty, on the bottom of the laptop there is no sticker saying it will.
Hi,I have bought dell Inspiron 7559 2 months back. Around last 3 weeks iam facing hanging issues which is increasing. both keyboard and mouse pad hangs for a 2 to 3 second and gets normal. now its hanging again and again. Iam not even playing games on it that requires huge processing power. I hanged 7 to 8 times while writing this post.Please suggest what to do.More replies
Dear MY VENDOR IN PAKISTAN IS SELLING 7559 WITH 128GB SSD AND 1TB HDD. CAN I REPLACE THE 1TB HDD WITH SSD. WILL IT BE SATA3SSD AND WILL THERE BE ANY RESTRICTION TO ITS SIZE. THIS IS BECAUSE I DONT WANT TO TRY TO UPGRADE 128 GB SSD AS ITS PRECONFIGURED WITH WINDOWS 10 AND RECOVERY IMAGE. PLEASE WHICH BEST SSD CANREPLACE THE HDD. THANK YOU.More replies
Just got my computer back from Dell tech support having sent it because of an issue with no audio output device installed and the red x on the toolbar. The computer is in the exact same state as before I sent it with nothing fixed. I've tried reinstalling the drivers multiple times, checked if audio services were running and all of that. Feels like a huge waste of money at this point and is especially disappointing because this computer was actually a gift for someone. Has anyone had this issue with this computer and have it resolved without resorting to an external usb sound driver?
You can diagnose this by performing a system recovery (reset the laptop back to the original factory configuration.) If there is still no audio immediately after recovery, before getting on the internet, then the audio hardware has failed and Dell will have to fix it under the terms of the warranty. In other words they could not say it is a software issue and therefore not covered.
If the recovery does fix it, but the problems recurs after getting on the internet, then probably some Windows Updates-related issue.
Hi All, I recently got a Dell Inspiron 7559. It came with a 8GB Skhynix "hmt41gs6bfr8a-pb no aa 1506" RAM stick. I'd like to upgrade it to 16GB. I thought I had bought the same 8GB RAM model from ebay, but I had received an 8 GB Skhynix "hmt41gs6bfr8a-pb na aa 1511". Are they two completely different models because of their different nomenclature? Can I still use it to upgrade my ram? Thank you
There's only one memory socket on this model, so an 8G isn't going to get you an upgrade. You need a 16G module to upgrade.
These are available, but brace yourself of the price - they're expensive:
(as you can see, going from 8G to 16 causes the price of a module to rise by a factor about five).
My dell inspiron 15 7559 wont shut off, the keyboard stopped working, the mouse and trackpad stopped working and the power button wont shut the computer off. Please advise on how to turn it off.
I suggest you contact Technical Support for assistance in the link below:
If Dell doesn't answer your question then I suggest you( or a very good friend) remove the battery, press the " Power On" button for 20 seconds, install battery,adapter, and then power on the system. Hopefully your computer function well now.
Why Active State Power Management is not supported on Dell 7559? Any plans to fix this with BIOS update?
In Windows if I do powercfg /energy it reports the following:
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
I opened my new Inspiron 7559 today, after updating all the drivers including the NVIDIA one, so I installed league of legends, upon playing the first game, I noticed my FPS was around 130 and would cap around there, I found this odd as the laptop I had returned before this was an older model by Dell and it ran the game completely fine at 215 FPS another thing I noticed is the game would freeze randomly, overall it feels like my laptop isn't keeping up even though it has really good specs, what is the possible issue?
EDIT: Last night the game completely froze and I had to manually turn off my laptop and back on again.
I have the same problem with my Inspiron 15 7559 playing The Division. Game hangs with fans at full speed and laptop won't turn off even when holding down the power button for more than 10 seconds. How do I manually turn off the laptop? It's still running as i type...2 more replies
I recently bought inspiron 15 7559 i7 and found that the keyboard is bilingual.
It's little bit hard for me to type as the enter key is really small.
Would it be possible to get another keyboard (with different layout) and replace it?
I have just bought a Dell Inspiron 15 7559 and it just arrived this morning. However, when I try to play any sound the speaker starts to crackle heavily. The only solution that works is plugging in headphones and unplugging them which seems to work. But once you shut down the computer, and turn it back on, this problem still exists. I have already updated the realtek hd audio driver as well as the bios. I would hate to have to return the laptop as it works flawlessly otherwise.
Install latest Realtek driver FROM REALTEK SITE, not from Dell site.
That Realtek driver ll have an advanced option to disable audio power management. That's it.
I have bought this laptop about 2 months ago. Since i bought it, I have noticed that it's performance is not what i should expect.
I mean, i can be in Google Chrome viewing a page, and in the moment i scroll using my mouse, the laptop like freezes for a milisecond and then continues. Same happens when playing videogames, i can be playing at low/ultra details, 60+ frames per second, but every now and then i get a frame drop and then it goes back to where it was before, it's super annoying and shouldn't be happening.
I always thought it was something with the game, that it was not well optimised but it seems to be the computer.
Things i have done:
1. I reinstalled Windows 10 using the software provided by Microsoft.
2. All my drivers are up to date
What could it be? my laptop specs are:
6th Generation Intel Core i7-6700HQ Processor (6M Cache, up to 3.50 GHz)]NVIDIA GeForce GTX 960M 4GB GDDR58GB Single Channel DDR3L 1600MHz (8GBx1)1TB (5400rpm) Hybrid HDD with 8GB Flash
All these things occur with the laptop plugged or not, it doesn't matter. Gaming, i have used Balanced and High Performance battery mode but i don't see any difference. This has happened to me for example in CS:GO, LoL, World of Warships, etc.
This is a benchmark i did with HDTune: http://imgur.com/a/wf68f
When you are saying that it is stuttering, does it do this all the time or is it something that will be working and then you get a quick stutter and then things return to normal? If this is happening, it's most likely just a point in time where the files that the processor needs to access files haven't been loaded into RAM yet. Your processor then has to wait for the HDD to load the file and continue on from there. Does Google Chrome do this all the time? Again, when it first boots or if there is something that computer has to load on the webpage such as Flash or anything like that, it can cause a temporary delay in the time that it is loading. If it's doing it constantly then it might be something to look at, but once in awhile, it's not uncommon for this to happen during loading. 5400RPM is slowest speeds for HDD and it can cause your computer to have to wait for loading here and there.2 more replies
I was using my Dell Inspiron 7559 this weekend and suddenly the audio from my headphones quit. I had no problems in the first month I had the laptop, and the audio from the speakers still works fine. When I plug in the headphones the dialog box also doesn't show asking me about the audio device connected to the port. I know the headphones work on my phone, and I've tried deinstalling the Realtek audio driver and using the native driver. Nothing seems to work. Anyone have any suggestions? I'm grateful for any help!
Hello, my dell is getting some issues with its speakers, a kind of popping crackling noise, I've just registered two videos. After updating the bios it seems working better and is not as much as before. Should I rma my laptop or it's a driver issue? This is the first day that I have been using it.
after updating bios:
user75970 popping crackling noise
Hello. It's a common problem with that model. See the Choppy/Skipping Audio FAQ for the solutions other owners have found. The 7559 section is the 1st section after the links at the top of the FAQ.
As the title says how exactly do you achieve this?
I have an ISO Ran RUFUS 2.6
GPT Partition Scheme for UEFI
X Quick Format
X Create a bootable disk using
X Create Extended label and Icon Files
so the next part is the Kicker Dell did a number on their Bios and rather than using standard logic as we have done so many years just setting the boot order to "Boot USB" first, you "Only" have the option to create a "Boot Program"!!! so you select your USB Drive then which ever file you want it to boot I'm Assuming? So I tried selecting Setup, bootmgr.efi, and autorun with no results!
I get the secured boot error crap, turn that off and I get Legacy BIOS (that defeats the entire point) What the hell happened to Win95 Boot Discs and FDISK?
I am so frustrated with this garbage, I found out the hard way with Windows 10 and trying to nuke the SSD and put a clean install of 8.1 on it.
Any directions especially concerning Dell's wonderful BIOS would be appreciated!
Try setting BIOS back to default then press F12 when you boot. Select USB device from the UEFI section of the boot menu.0 more replies
my dell inspiron 7559, hang in the middle of the game (Sniper Ghost Warrior 2) and it freeze, i dont know what to do because i cant turn it off with its power botton ... the speed of the fan is high. what should i do with this, should open the back case ang remove the battery to turn off or what?
Press and hold the power button for 30 sec. The system will turn off.1 more replies
My 7559 laptop is still relatively new but I feel like ever since an update in June it's been acting strange. It froze for no reason and wouldn't shut off when I held the power button. I had to unplug it and let the battery die. When I restarted everything was fine so I ran McAfee got nothing and moved on.
That said, ever since it can't seem to handle sleep mode as well as it use too. I was able to leave it on for a few weeks at a time and now I feel like I have to turn it off daily or it's Memory goes up. It's also frozen once since the initial freeze but that time it actually let me hold the power to turn it off.
I'm fairly certain I'm not the only one experiencing this. I think it's the update that caused it, but I don't really have any proof other than McAfee hasn't found anything. I've been keeping the task manager up to keep an eye out but the only things that are noticeable are System and Compressed memory and McAfee. Well those and Chrome but chrome's always been a hog.
I can deal with it for now, but I'm hoping there will be an update or something to fix it. I'm really just posting to see if anyone else has experienced this or something similar.
There is no need to wait until the battery runs down to turn off a frozen laptop nowadays. Simply hold down the power button until it shuts off. It will take 30-40 seconds.
You can uninstall updates if you think there is a bad update. Open Settings, Update, Advanced Options, View update History, Uninstall updates. Not all updates can be uninstalled but some can. You should also check the Event Viewer for clues as to what might be hanging up the computer.
Hello,Got the Dell Inspiron 15-7559Standard with 100 gb 2,5 inch HDD.Inserted a Kingston 2.5 inch HDD, works fine.Now days later I also inserted a M.2. Sata SSD. Both Disks work.But when selectign legacy boot and first selecting the second HDD it does not boot up the 2nd HDD. It gives an error message saying boot.msgr is missing.Tried :- Legacy mode, Secure mode on and off- Turning back to Uefi mode with secure mode on and off- Legacy mode and all kidns or boot orders.When I press F12 at startup and go to boot selection and select 2nd HDD, there is no problem, it boots up my 2.5 inch ssd no problem.Now I installed windows also on my M.2. Sata SSD and this one boots up fine in legacy mode. No issues at all. But also now when setting 2nd HDD first it still boots up the m.2. And once again manually selecting the 2nd HDD at startup works fine.I would like to use the 2.5inch ssd as boot device and the M.2. sata as storage.I have my reasons for this lol. :) Can anybody supply me with some advice/help?Thanks in advance!More replies
I have brand new a Dell Inspiron 7559 (Core i5 model) which i received 2 days ago. The inbuilt speakers work fine. But when I plug in my earphones, the is sound only on the left side and a very faint sound on the right one. When I check the left and right sound in the sound properties, both the test sounds appear on the left side only. The earphones I am using are Klipsch R6. And here are no issues with the earphones since they work perfectly with my phone and other Dell Inspiron laptop.
Any help would be greatly appreciated.
Hello, I'm having a small problem with my new Dell laptop.
I can't find the option where I could set my keyboard backlight to stay on constantly. It keeps falling asleep (turning off) after a short period of time. It is really annoying late in the evening as I always have to wake it up. Is there any way I could turn off the automatic sleep mode or atleast prolong it?
Thanks in advance :)
I bought a Dell Inspiron 15 7559 laptop about a week or so ago and several days later realised some odd USB transfer behaviour. Tried all 3 different usb3.0 ports, same problem.
(Bios was updated immediately after cloning hdd to m.2 ssd and all drivers updated.)
(I swapped the 1TB hybrid drive with a Samsung 850EVO and installed an m.2 Samsung 850EVO) (OS and most files on the m.2 drive)
External hard disk: Transfer of large sizes or even a single large file (GoPro video near 4gb) occurred rather erratically (fluctuating between 90+ and 40+ mb/s) and eventually reaching 0mb/s and pausing there for quite awhile before transferring again at fluctuating speeds, sometimes reaching 0 and pausing again. File transfer completes eventually, but after a ridiculously long time.
The same hard disk works fine with my desktop (writes at a steady 90+mb/s)
External ssd: transfers for awhile before reaching 0 and giving an error code. (works fine with my desktop) (error code: 0x8000745D)
Thumb drive: writes fine at 90-100+mb/s, just like my desktop.
Notes: File transfer problems mentioned above were from both the m.2 drive and 2.5mm drive, internal transfer from the m.2 to the 2.5mm Samsung 850EVO ran fine. Samsung Magician installed, problems persist with RAPID either enabled or disabled.
Solutions I've tried but have not made a difference:
Chkdsk /f /r
Booting into safe mode (transfer problems existed even in safe mode)
Uninstalling and reinstalling usb drivers
Disable/... Read more
hello i have a problem with my 1 week old dell inspiron 7559,when media is playing(videos,music,games etc.) sometimes there is a noise stopping the music,video or whatever for one second and then plays again,i have updated wireless and HDD drivers but still does it,
Thank you for writing to us!
Kindly update the following drivers
BIOS+Chipset +Video+ Audio Driver.
Once you update all these driver kindly check if the system works fine.
Hi, I recently purchased a Dell Inspiron 7559 for school, my first laptop ever. It took me about 6 months to finally decide on a laptop, and I'm very happy with it...it's beautiful. But, I've had two problems with the display. First, there is some slight yellow discoloration on the right half, not a big deal, just my ocd, probably just some backlight bleed or something. But the big issue is that the screen brightness flickers constantly. I can only really notice it on the lower brightnesses, but I use those so its a problem. I've tried EVERYTHING. Tons of driver fiddling, power option fiddling. I cant tell if it flickers in the bios screen or lcd bist, but I've disabled both NVidia and intel HD graphics drivers and no matter what I do, it still flickers. This makes me think that this Is a hardware issue. If anyone has some insight, I would really appreciate it. Should I send it in for repair, or just wait a bit as I read online somewhere that the lcd backlight needs to "settle in" for it to stop flickering with takes a decent amount of screen on time. Sorry for the long post, but this is my first pc and I'm a little bit picky about the function of my things. Thanks.More replies
I got flickring problem only while playing games in my laptop.
But,i alreday tried lots of way to fix this problems still i can't fix the flicker problem
I changed the power plan to High performance
I changed the Intel graphics video setting from maximum power saving to maximum performance
Finally,i updated my display drivers also .
Guys,please help me to fix this problem because it irritating me while playing games.
When I installed windows it automatically found a driver for both the nvidia 960m and intel hd 530. I went to nvidia site and installed the latest drivers even though they warned it may cause instability. When I realized things were going wrong with the screen tearing I immediately uninstalled and installed the correct video drivers from the website here. However I am still having problems with screen tearing horizontally across the whole screen at least with videos playing through steam. At the time of the screen tearing I did have my laptop connected to my 1080p tv via hdmi. Any ideas? Do I need to reinstall windows completely to get rid of the newest nvidia driver I installed?
I have the same problem with my Inspiron 7559 that i bought 1 month ago. The problem ocure when I'm gaming or simply watching video. If you have any solution please share it to me, thank you.1 more replies
Just since yesterday my one week old Inspiron 7559 Power and Battery Status Light blinks, white light keeps blinking either if it was plugged in or in battery mode. What does this white light blink mean? Is it a clue to what is wrong? Any ideas?More replies
Recently I bought the Dell Inspiron 7559 (gaming one).
It has the option to add a SSD drive. I bought a m.2 SSD 256gb drive from Plextor.
See link for the version. The BIOS and Windows both don't recognize the SSD.
I have put it in and out several times. Updated BIOS / Resetted BIOS. It just won't recognize it.
Do I have to tweak any settings in BIOS for the SSD slot to "activate"?
I thought this was a plug and play thing. How can I get this to work?
Note: I also have my HDD still plugged cuz it has everything on it (windows etc).
I want to convert windows to the SSD if it CONNECTS EVER.
Help would be appreciate SOOO MUCH.
Thanks in regards.
That's a PCIe SSD -- this system supports mSATA (SATA 6G), not PCIe. You'll need to exchange the drive for an M.2 SATA/SATA6G version.3 more replies
I got this laptop recently and ran into an issue when connecting to external displays, in all games I am unable to set my video settings to 60Hz when choosing to project my display to the external screen only. If I duplicate the screen then I have no issue, but I want to be able to close the laptop lid and have 60Hz as an option, otherwise everything shows up as 59Hz which causes stuttering and flickering. The weird thing is that in Windows my refresh rate shows up as 60Hz at 1920x1080 but when launching any game 59Hz is the highest I can go to when set to display as "second screen only" in Windows 10. Please let me know what I could to fix this, and if it is not clear let me know.
Dell Inspiron 7559 15.6 inch FHDIntel Core i7-6700hq/8gb/1TB sshd/4gbGTX 960 M/Windows 10
We?re listening. Dell Inspiron 7559 is factory configured with a chicklet keyboard and there is no backlight feature. Please PM us with the service tag, registered owner?s name and your email address, so that we can check for more details. To send a private message, click on my name and select ?Send private message?.
i have dell inspiron 7559
it doesnt work well with my capacitive stylus
thats why i wonder if someone try with active stylus that its work good for it
Guys I messed up real bad... I saved up money for a year to buy this laptop and finally yesterday ordered it in ebay, and afterwards going through the details I noticed it didn't say that it had the gtx 960m video card but rather intel HD graphics built in. The price is the same as the other versions of the laptop with the gtx on eBay and I just happened to be a complete moron not checking twice as I should've and order this particular version http://www.ebay.com/itm/272181768757?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT
My question is does it even exist? Dell 7559 without the gtx 960m? It's the same price as the ones with the gtx video card.
I don't even know what to do...
When you are buying from online Market, you have to double check you are getting an functional complete legit products, and read reviews from many sources before buying a specific products.
In your case, Dell Inspiron 15 7559 was an "Manufacture Refurbished" of returned Inspiron 15 to the factory according to the description.
Thus, read carefully next time, as refurbished are likely "tested" to function as intended. From the page on Ebay you have brought, it might have been a bad buy, so you got rip off for the wrong product if you did not get your refund. Ebay in my view is not too safe, it more of a trade market versus places where you can buys computer officially. Thus this problem is between you and the seller.
PS: Yeah most I15 7559 model should have Geforce 960M graphic as detail here >http://www.dell.com/us/p/inspiron-15-7559-laptop/pd?ref=PD_OC<.
While playing CS:GO, my laptop froze and won't shutdown with holding down the power button, had to open up the back panel and pull the battery connector to shut it down. This is the first time it happened, had the laptop since Feb.
Is it related to cpu temperature management? Ambient temperature in my room is kinda high lately would peak to 87 degrees C using HWMonitor from 80 normally.
Any feedback/replies to this post is pretty much appreciated! Just want to know what to avoid to keep it from happening again.
My problem is ... no, not quite so, my PROBLEM is Windows 10 Anniversary Update gets downloaded, installed and failed again and again. When it goes through Windows Update Center everything goes well but finally after a reboot I get a notification that the system couldn't install the update. No other information or error codes provided. After that Windows Update Center finds the same Anniversary Update and everything goes in circle. I called Microsoft Support three times with different engineers but with the same final result - the problem still unsolved. I used MediaCreationTool utility as well. With this utility the whole process goes well but finally I get popup window that says "Error occurred while installing update". When I tried to reinstall Windows 10 from the image created by MediaCreationTool I got error code 0xd0000034 (finally!!! something I can use to find a solution !!!), but looking through the Internet for this code didn't help to resolve this. Any other updates are installed with no issues. The Problem only with Anniversary Update.
Some info about my laptop.
About the System:
Windows 10 Home Edition Single Language (Russian)
About the hardware.
16Gb, I added extra 8Gb and I installed SSD SanDisk SD8SN8U256G1122 256Gb.
All the rest is standard configuration of 7559 laptop.
Some specifics related to what I did to my laptop. As I mentioned before I installed 8Gb extra memory (identical memory chip to the installed ... Read more
Hi all I recently got the i7 version of this laptop and noticed that the speakers rattle a bit when vocals are being played and the headphone jack makes everything sound like it has REVERB added to it...??? It sounds like I'm in a chamber. I updated everything, anything I can do or no?
1 week now. Anything or should I call? This is terrible.2 more replies
I bought a new Dell Inspiron 15 7000 - 7559 core i7 with touch display about a 4 days ago. I've noticed the screen flickers on low brightness level. (below 30%).
If you have any solution for this please let me know.
I did a clean installation of windows 10 on my Inspiron 7559, how can I restore the factory fans control?More replies
My 6 month old Dell Inspiron 7559 has starting coming apart from around the left side hinge. The keyboard plate is being separated from the bottom chassis and can see inside. Dell support say its damage or wear and tear. Really!. The laptop has been at home and not moved beyond 5 feet for the last 6 months. There is NO damage and even a microscopic inspection will not reveal any damage. Wonder how UK support brushed me off even after sending photos and saying not covered by warranty. Had been a Dell customer for last 12 years and this is my 4th Dell and definitely the last one. Cannot stand a company like thisMore replies
I am currently receiving the - Your battery is temporarily disabled error message
Having googled this it would appear to be resolvable by updating the bios
However the battery is currently below 10% so the system won't let me update the bios, it have tried using /forceit from cmd (opened as admin) however this doesn't change anything.
Is there any solution?
ttt4 more replies
My battery light is flashing red and the battery icon says that my charger is plugged in but not charging. So when I unplug my laptop it automatically dies. It's been like this for a couple of days and i've tried to just see if it'll go away but nothings happening.
I've only had this laptop for about 2 months.
Is there anything I can do w/o having to buy a new battery?
Hi nessar12 ,
Welcome to the Community.
i would like to inform you that this issue can be resolved by downloading the latest BIOS. In case that doesn't solve the issue there might be a problem with the motherboard. Please download and flash the latest BIOS.
Please respond in case you need any further assistance or clarification.
Glad to help!
Social Outreach Professional
I have the Dell Inspiron 7559 (non-touch) and was able to install the Windows 10 Anniversary Update today after a long session of sitting though Windows Updates. Everything seemed to work fine, except that I had to uninstall my antivirus (Symantec Endpoint Protection). No biggie, I'll just reinstall it after the update. I think it also said that the Intel WiDi drivers had to be uninstalled as well, which it did automatically, but that was all that happened during that process.
So I attempt to do so, and I was able to install it via the .msi file (the .exe file wouldn't work for some reason), and the computer begins to reboot. Constantly. The laptop would freeze somewhere from when the login screen appears to a couple minutes after that. It would hang for a couple minutes, then reboot. It rebooted enough times for it to go to the Windows 10 recovery options. I just told it to restart so that I could tell it to boot into safe mode on the next bootup (shift-click restart when I got inside Windows). It works, and I then tell it to boot into safe mode.
Now my laptop won't boot at all. It won't go past the Dell logo. I can enter the BIOS and the boot options menu, as well as load the ePSA diagnostics tool and have the tests pass (no errors). But it won't get past the Dell logo after this. It doesn't restart, flash lights or anything like that. Just hangs on the Dell logo.
How can I resolve this issue?
Suddenly my battery is not charging when I'm plugged in. Laptop is 8 month old Inspiron 15 5559.
The problem seems to've started when I installed the Windows 10 Anniversary Update on 8/2/2016. Battery is at 81%, I'm plugged in but it's not charging. In an effort to resolve the problem I went to the Dell Power Manager and changed the setting from Adaptive to Custom, then set it to start charging when at or below 90% and stop charging at 99%, but that didn't help. I rebooted and checked again but again no help.
What can be done to resolve this?
Go to Dell Drivers and Downloads and see if there are updated drivers for windows 10.
Change back to original settings on Power Settings.
My son brought over his Inspiron 8100...he said it was "dead". I tore it down and found a loose DC power board. I put it back together and it booted right up. Yay!
He brings it back 2 weeks later saying the battery won't charge. It runs perfectly using the AC adapter, but only with the battery removed. So I began testing...
I removed the battery and plugged in the AC adapter. It booted right up into XP. I then inserted the battery and the laptop changed from adapter power to battery power (this should not happen). The battery low indicator came on since the battery charge was low and it was not getting charged from the adapter. I removed the battery (laptop is still plugged into the wall), and the laptop shuts down (this should also not happen). I press the power button and it boots back into windows under the power of the AC adapter.
Here is what I do know. Just 2 weeks ago the battery held a charge for ~2 hours. I replaced the AC adapter and I know it works. Putting a battery into the system forces it to use Battery power instead of using AC adapter power and charging the battery as it should.
I have a pretty good idea what the problem is, but I don't want to lead anyones thinking, so I won't say yet. Here is your chance to shine! What do you guys think the problem is?
Thanks in advance!
11 more replies
How do I prevent the Inspiron 15R 5537 battery from charging to 100%? I want it to charge only 80%. Why is there not any information about this? This is an important thing. It extends the battery life.
Hello! Unless there is a setting in Windows that allows for that, there isn't much that can be done outside of any 3rd party programs. Windows, the BIOS, and the Battery generally have technology built into them to prevent overcharging and/or damaging the battery. That being said, depending on use your battery is generally only rated to last 1 to 2 years.2 more replies
This is a recent problem I ran into with my new 7559. About a week ago I did a factory reset because the speakers were having a problem, and it worked fine for a couple days. Afterwards it would go into this flickering loop after it would wake up from sleep. This makes it so anytime I'm not using the laptop I basically have to shut it down, which really ***. I've posted a link of what the issue looks like. I ran the dell hardware test and my computer passed, and I also updated my drivers so I don't know what else to do. Thank you to anyone who can shed some light on what's happening.
I have exactly the same problem... :/2 more replies
I have two issues. the first one i have seen it in another post but i didn't see some kind of a solution. I have the latest drivers in my inspiron 7559 and i have this issues:
1) My laptop fans are awake long time after i quit any game. Especially GPU demanding games. If i press the sleep button and i wake it up again fans doesn't awake up again. This is a strange issue. i have the 1.1.7 BIOS version.
2) My laptop for some reason is getting freeze at any situation. Last 2 weeks happened 3 times. One time happened in youtube and the other 2 in EDGE browser, and i couldnt move nothing. Neither the cursor.
I dont have any other problems with my laptop. All seems to be fine. But i dont know with these issues i start to think some negatives thoughts...,
Any help please?
I bought the laptop mentioned in the title, the Inspiron 17 7559, a little under 3 months ago for school as well as some gaming. A couple days before I spoke with tech support the cpu fan (fan on left side if you're looking at the top of the laptop and are in front of it) began making a horrible grinding/squealing noise.A little background: before going to school, I spent a decade as field technician on both military advanced electronic systems and production-class robotics systems. So I opened the back panel just to glance at the fan, see if maybe there was a glaring physical abnormalities, as the fan was clearly grinding on something and when it kicked into high would be scraping fast and hard enough to produce this noise.
I open the back cover, a screw falls out from its happy little home (which is, needless to say, both Not A Good Thing and Ominously Foreboding), followed by the shorn threading which had come from another screw. Also, three or four screws were VERY loose. Which explained why the case had begun to separate near where the monitor pivots attach to the case. Completely structural screws. I tightened those up a bit, but didn't mess with any screws in the component housing area, as thos can have specific torque settings and such, and overtightening can do real damage. As for the fan, its sitting a millimeter or so lower in its housing than the other, and even the slight spinning it did while I t... Read more
My Dell laptop will charge and operate for several hours off a new 6000 MAh battery but the icon in the tray inidcates that it is always on line power. Although both the CD and floppy drive work when installed in a bay the system not indicate that they are present. I have updated the bios from Dell but that does not help. Any ideas would be appreciated.
Still under warranty, isn't it? Call Dell for a repair trip.
my laptop battery wont charge
also i keep getting this error message
the ac power adaptor type cannot be determined this will prevent optimal system performance
the battery was still charging when i kept getting that message
but now it doesnt want to charge my sister left my laptop on overnight without ac adaptor plugged in
i cant update bios because battery level has to be at least 10 percent mines on 0 percent
You can try unplugging the laptop from the a/c adapter, then removing the battery and waiting a minute or so, then reinstalling the battery, and plugging in the a/c adapter again. Does the message change? How about if you repeat the above without reinstalling the battery? I think your a/c adapter is toast.
Make & Model : Dell Inspiron 1545
Problem : Unit does not charge reliably. Green LED on transformer unit does
not light up each time it connected to mains and laptop.
The green light flashes on and off on the charger when connected to the mains and laptop.
When the cable is plugged onto the ac adapter, the green light should always come on, regardless whether it is plugged onto the laptop or not.
The fact that the green light does not come on without it being plugged onto the laptop, tells me that the charger has gone and needs to be replaced!
I took out the battery and left the ac adapter plugged in, but it still would not power on, so I know that the problem is not with the battery because the laptop would have started to work!
I also took out the battery and left it without the ac adapter plugged in, pressed and held the power button down for 20 seconds, so the RAM gets cleared to perform a hardware reset, but that did not work either and it still did not power up, so I am also assuming that the system board or motherboard needs to be replaced!
Try to get your hands onto a spare AC adapter that's compatible with your computer and then test it on your computer. Please provide an update when you can, thank you.
I have a old Dell Inspiron N5050 which has suddenly stopped working and doesn't start. When I plug in the charger in the socket, the light is on but when I connect it to my laptop, the light goes off. I've tried other chargers but they also seem to experience the same problem. I've tried removing the battery ans starting it by doing the way you have suggested to others but it won't start. It doesn't even charge. What should I do?More replies
ac adaptor is known good- Laptop runs from battery only- any ideas? where can I find a motherboard schematic?
Unless your a qualified electronics expert with the ability to fault trace and repair motherboards, a schematic wont be much use to you.
I recently got my XPS 15 and was messing around with the BIOS settings for battery life. I changed from the Adaptive mode to Custom charging, from around 80% to 90% thresholds. When I booted up my machine, the battery indicator on the taskbar shows "plugged in, charging", but that clearly is not the case, as the battery life gradually decreases as if it is not charging at all. Also, it no longer shows the estimated remaining time, but "Calculating...". I tried reverting back to the Adaptive mode, but it still has the same problem. I also installed the Dell Power Manager program to see if that helped things, but it hasn't.
Has anyone else had this problem after changing the battery settings in BIOS, and how can I fix this?
My problem has been solved! Just Let the battery run totally empty while keeping the laptop plugged in.
After shutdown it will charge normally again!
May be a silly question but is there any way to dim or turn off the light that is at the base of the touchpad when the laptop is charging? I have my screen colors warmed for use at night and the backlit keyboard turned down as well, but so far I have not found any way to dim this guy. Any help would be appreciated!
Unfortunately there is no option to alter the brightness of the battery light.
Dell n5010 laptop ,have brand new battery but not charging.Ran the Dell diagnostics and no problems found.I have updated bios which was A09 now changed to A15. I have uninstalled battery in device mgr and powered back up and no change. I have had new dc jack installed and also bought a second charger.Still not charging.Out of ideas.
Does the system recognize the adapter or is it showing unknown (F2 at powerup to check)?1 more replies
Seems I am now regretting my purchase of a new Dell XPS 15 Laptop.
Purchased on 20th September 2016, and seems as of 5 days ago the battery already needs replacing.
LED on front of laptop just flashes orange, battery status button on the side has LED's 1, 3 and 5 lit.
In Windows 10 Battery says "Plugged in, Not Charging" with 79% available
In BIOS battery says "Battery needs replacing", AC Adapter - 130w and 79% charged.
Laptop will no longer work on battery, has to have AC adapted plugged in and when removed it'll just power off.
After the fact I enabled the USB power option (charging phones etc. when laptop is off) and it doesn't charge without AC Adapter plugged in.
Rather annoyed at myself, I have always avoided Dell but I went against my gut instinct and spent £1400 on a laptop that is no longer fit for purpose.
Guess it's time to buy a replacement battery and never buy anything from dell again
" Guess it's time to buy a replacement battery and never buy anything from dell again"
Dell's standard battery warranty is one year. I'd suggest you enter your service tag number [or click Detect Product] onto the link below to check your warranty status.
I am the proud owner of two Dell B610's now with the same problem. A year ago, I was not paying attention and my laptop was running on battery only and it went all the way down to 2 or 4% when the battery icon turned bright orange. I plugged it in and it wouldn't charge up again but worked perfectly. So I bought a brand new battery and it still wouldn't charge.
I then bought a second one, swapped the harddrive and memory chip and with the exception for intermittent messages from Microsoft that the laptop had bootleg software on it (due to the swap), it worked perfectly. Yesterday. my wife unplugged my laptop to plug in the vacumm cleaner and the same thing now happens to the second Dell B610. The battery says 0% battery power, it's plugged in and now this one won't charge up either.
What do I need to do to get these two laptops charging and working coreectly again without being plugged in. The batteries are fine.
i replaced the old battery with the new one as the old one wasnt being charged
the problem was that old battery message "" plugged in, not charging"
the problem didnt go away with the new battery
I had the same problem once and this solved it. Take a look at this link.
Plugged in, not charging Windows 7 solution : Jeffrey Palermo (.com)
The same details are available in this thread
"Plugged In, Not Charging"
I see that there is no easy way to change out a battery on this laptop without having to unscrew screws to replace, quite annoying...is there any other way to charge this computer into a USB. For example Hawaiian airlines does not have power outlets on their seats, but they do have a USB charger so if there was a way for me to take the 3 prong charger to convert to charge via the USB, that would be idea. Thoughts?
I bought a used Dell XPS 15z. The battery was bad. I bought a new one and changed it. Now, the computer tells me the battery is working perfectly, but it wont charge. I don't know what to do. I enabled and disable smart charging. The charger works fine. The computer works fine. I just dont understand why the battery wont charge. I am guessing its a setting I cant find. any help would be great!
You may drain the residual power of your computer and re-calibrate the battery by following the steps below:
Power off your computer.
Remove all the external peripherals (printers, scanners or any other USB device) connected to your computer.
Please remove the AC adapter and battery of your computer.
Press and hold the power button of your computer for 10-15 seconds to drain the residual power.
Release the power button
Keep the battery out for atleast 2 - 3 hours.
Then insert the battery and charge it overnight with the system powered off.
Insert the battery in and connect the AC adaptor.
Then power on the computer and see if it works.
Another step you may try is to check the battery health from control panel by following the steps below:
Click on Windows logo on desktop.
Type 'Power options' in search bar above that.
Click on Power Options.
Check for the 'Battery Health Meter' among the different options on the left side of window.
Check for battery health and check if the battery charging is disabled.
Restart your computer to check if the issue is fixed.
You may also check if there is any yellow exclamation mark on the battery (as shown in image):
Another step you may try is to check the status of AC adapter and battery in system BIOS by following steps below:
Restart the computer.
As soon as you see the Dell logo, start tapping the ‘F2’ key on top... Read more
Battery not charging in my Inspiron 5748 - Intel [email protected] / 8GB RAM / 1TB disk / two years old. I've replaced charger and battery but problem persists. I've seen posts about other laptops and wonder if this could be a problem with the connector/socket (between adapter and laptop), and if I could replace that? Also, the problem seems to have started when we upgraded from Win8.1 to Win10; could that be an issue?More replies
I have purchased a new power adapter and battery, my issue is that the system continues to think that there is something wrong with it. When you bring the batt meter up it states that the sys is plugged in but not charging. Not sure if it is related but the only problems in device manager is associated to BASE SYSTEM DEVICE location PCI BUS2 device 9, function 2 & 3 w/a physical device object name:\device\NTPNP_PCI10023 & 24. I've read some have gone from a 60hz adapter to a 90hz, some say update bios, but I have tried everything that I can think of but the 90hz adapter. PLEASE IF ANYONE CAN ASSIST IN THE DIAGNOSIS WEATHER WANTED OR UNWANTED KNOWLEDGE IS GLADLY APPRECIATED
You mean 60 watt and 90 watt?
Only thing I can suggest other than updating the bios, is to reset the cmos, but on that model requires you to totally disassemble the laptop to remove the cmos battery, thanks Dell.
Resetting the bios with the battery and AC adapter unplugged may allow it to start charging again, a slim possibility.
Sometimes it is a defect with the motherboard.
I am having problems with the battery charging on a Dell Inspiron 1545 laptop.
I bought this computer which had a charging issue. It only works on mains power the battery is not charging.
It was thought that the Charging jack board was faulty. This has now been replaced.
I am still having problems.
The mains adapter that came with the laptop was not original Dell.
I have replaced the adapter with an original Dell PA21. The end lead that plugs into the jack has a hexagonal end.
Does anyone know if this is the correct type for this model? Or should I have a round end type? Or does it make no difference?
I can only conclude that the problem lies in the adapter and/or the Dell battery that I think could be dead and may need replacing.
Thanks very much.
Some systems were built with hexagonal connectors - if yours has one at the computer end, the adapter should fit it. If not, you need the round connector.
That said, if the AC adapter isn't recognized and you've already tried a new adapter and a new DC jack board, the problem is with the mainboard, not the battery.
i have recently updated my bios from A07 to A12. everything is working fine. except one and that is battery is not charging properly.
it is showing message "plugged in not charging". i have read lot of content but can't able to find the solution. i hope here i can find some good solution. my laptop battery and charger are fine.
now i am thinking about some options which i have thought after doing some search on this isssue
1. i should install windows 8 because mainly BIOS supports that OS. currently i am running windows 8.1 pro 64 bit
2. i should move from legacy to UEFI boot because in some videos when they update their BIOS they have UEFI already enabled.
here is the image of the situation
if you need any other info then kindly tell me i'll provide that too
Check your system setup -- F2 at powerup. Is the AC adapter recognized or showing "unknown"?9 more replies
brand new corei5 6200u inspiron 5550 is not charging....
plug off battery and replaced not solved
update bios not solved
any one knows how to solve >>>
Hi GAUHAR KHAN,
Thank you for writing to Dell Community Forum.
The troubleshooting steps performed by you indicates that the battery might be faulty.
Please private message us the service tag of the system in discussion.
Kindest Regards,DELL-Akshatha MSocial Media and Community Professional#IWork4Dell
When the laptop is plugged in, it does not charge the battery. The battery is new so surely the battery is not the issue. Unfortunately, the battery is at 1% now so when the adaptor is taken out, the laptop immediately shuts off. I have tried these steps to no avail:
- Shut Windows down
- remove ac adpater plug from computer
- remove battery
- Now hold down the power button on the laptop for 30 seconds
- Put the battery back in
- Plug the ac adapter back in
- Turn on computer
So I was wondering if anyone could help me eliminate some possibilities as to why it is not charging before i take it into the repair shop or purchase an external battery charger or turn it into a desktop. Thank you.
RFrom yesterday my laptop stop charging when laptop is power on..... Though It charges when Power is off. I checked the Bios AC adapter type is None. I removed the battery and try to start the laptop only with AC adapter connected but it is not starting ..... What might be the problem. Charger or motherboard or any thing else...... Please help me
In descending order of probability:
Replace the AC adapter first. Use a Dell OEM AC adapter ONLY - - NOT a third party adapter.
If that doesn't solve the problem, replace the DC power jack in the system:
And if that doesn't solve the problem, replace the mainboard.
If the AC adapter is unknown, the battery will not charge.
On this laptop, I have two old batteries that don't want to charge. The computer ran fine on the battery that still had remaining power, but even though the computer was plugged in, the battery kept discharging until there was no power left in the battery and the computer shut down. I can't run the laptop off of AC power with or without the battery inside. When there is no battery in and the AC is plugged in, the power and battery lights flicker green really quickly. When battery 1 is in and the AC is plugged in, the battery light remains steady orange than turns off. When the same battery is in but the AC is unplugged, the power and battery light, light up green for half a second, then battery light flashes orange slowly than stops. Now for battery 2, when the AC is plugged in, only the battery light flashes orange four times, then green and turns off, and when the AC unplugged, both the power and battery light up green for half a second, then the battery light flashes orange four times than green. No matter what I try, I can't get the computer to boot up.
I had the motherboard inspected and everything is fine, including the jack and there is power at the adapter jack. Is it normal for the laptop not be able to run without a battery that is capable of charging? Does the battery need to be replaced?
check out how much voltage you're getting from the power adapter. I had an old Hp Pavillion Z something that wasn't charging a newly installed battery. When tested, the voltage was normal (19.4V). When I tried another charger, the battery began to charge.