Tech Problem Aggregator

Hp 4530 probook blue recovery screen pa/device need rethe me...

Q: Hp 4530 probook blue recovery screen pa/device need rethe me...

Hp 4530 probook blue recovery screen infintr looping /device needs repaired uae tools/boot configuration missing dataI tried all repair optionsNow weekday

More replies
Answer Match 147.6%

Hp 4530 probook / windows 10/blue recovery screen infinite looping /device needs repairedwitg installation tools/boot configuration missing dataTherefore Windows won't loadrecovery/restore/command ## access how?How do config Bios / Uefi boot...whats the fix???Hello please!##I tried all repair optionsNow weekday

More replies
Answer Match 102.06%

I have a ProBook 4530s with Windows 7 Pro. I would like to restore it back to factory defaults. There is no recovery partition nor any F11 BIOS option to restore. Also there is no Recovery Manager software installed. Can I get a Recovery Kit for my ProBook directly from HP? I have not been able to find one for my model on According to the documentation I found I should have been able to order a recovery kit from the following website. Thanks in advance for your help.   

View Solution.

A:How do I get a Windows 7 Pro Recovery Kit for a ProBook 4530...

Hi: If you live in the USA/Canada, call HP at the below number and request a set of recovery disks. Have the serial number of the PC handy to give to the customer services rep. 1-800-334-5144 

2 more replies
Answer Match 61.74%

So for the past month I have a issue with my laptop.I keep getting a blue screen with STOP 0x0000001e (0xffffffffc0000005,0xfffff80001c66585,0x0000000000000000, 0xffffffffffffffff I was told to do a system recovery by a friend and now when I restart the blue screen with the STOP still appears and when it doesn't come up! I get to the l get to the user screen and a pop up comes up telling me to reinstall windows vista. Any advice would be greatly appreciated

Spec: hp pavilion dv7 notebook pc
Amd Turion x2 dual core processor

A:Blue screen , system recovery , no vista and blue screen

Hello and welcome to the forum.

Please follow these instructions and we will help you with your problem.

Blue Screen of Death (BSOD) Posting Instructions

1 more replies
Answer Match 55.86%

Hello. I just built a new system..but decided to keep my old hard drive. i moved it to the new system, but 2000pro gives me blue screen: no bootable device. and says if i made recent changes to hardware. well i know this is due to there any way i can make it boot up on my new system? thanks.

A:blue screen: no bootable device

If you're using an old HDD with a new motherboard then you will get problems as the chipsets of the old motherboard and the new will not get along at all. The problems this can cause are many and various so I would recommend a format of the old drive anyways and this will resolve your problem.

1 more replies
Answer Match 55.86%

64 Bit
Windows 7 Home Premium Full installed by me
What is the age of system (hardware)? maximum 4 months
What is the age of OS installation? Same as hardware age

A:When device is plugged in, blue screen comes up


For some reason the collection application did not pick up any BSOD minidumps (it does this occasionally). Can you check C:\Windows\Minidump and upload anything you find there.

If there is nothing there then can you check the settings mentioned in this post to see if your system is set up correctly to collect dump files when it Blue Screens.

From the event logs I can see that you have had the following BSODs.


Line 134878: El equipo se reinici? despu?s de una comprobaci?n de errores. La comprobaci?n de errores fue: 0x0000004a (0x00000000771bfdca, 0x0000000000000002, 0x0000000000000000, 0xfffff88007752ca0). Se guard? un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 090810-20794-01.
Line 160821: El equipo se reinici? despu?s de una comprobaci?n de errores. La comprobaci?n de errores fue: 0x0000001e (0xffffffffc0000005, 0xfffff800032084e0, 0x0000000000000000, 0x000007ffffff0000). Se guard? un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 090410-21684-01.
Line 200029: El equipo se reinici? despu?s de una comprobaci?n de errores. La comprobaci?n de errores fue: 0x0000003b (0x00000000c0000005, 0xfffff8000357348c, 0xfffff88003efc770, 0x0000000000000000). Se guard? un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 083010-17269-01.
Line 202014: El equipo se reinici? despu?s de una comprobaci?n de errores. La comprobaci?n de errores fue: 0x0000003b (0x00000000c0000005, 0xfffff800035be465, 0xfffff88003a8b770, 0x0000000000000000). Se guard? un volcado en: ... Read more

9 more replies
Answer Match 55.86%

I have been getting blue screen crashes now for a few months. Engineers gave me new hard drive and i re formatted. I have sps on and updated my nvidia graphics card driver. I keep getting this random blue screen and the error code starts 0x00000008E which i have been told is my graphics card? but if i have the newest driver could this still be the problem?

A:blue screen (device driver)

yes, i have had my laptop go to blue screen errors when certain drivers were installed. I eventually settled on a earlier verison and had no problems. Hoppe this helps

4 more replies
Answer Match 55.86%

I have a Sony Vaio that runs Vista 64. Today I tried to plug in a USB printer and got the Blue Screen crash dump. I then tried pluggin in a USB mouse in the same port and got the same thing. I tried different USB ports with both, and still got the blue screen. Just yesterday I used the printer and mouse on this computer with no issues. Help!!!

A:Blue Screen when plugging in USB device

You may be a victim of this update; if you have it just uninstall it >>
I can run a debugging utility on the dump files if you do this:

1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

This might point us to a non Microsoft driver causing the error, if one exists for it.

If you do not see any minidumps, be sure you are not using any cache cleaner such as CCleaner. Also run sysdm.cpl and select Advanced > Startup and Recovery. Make sure "small memory dump" is the one chosen under "write debugging information" and the location should be %systemroot%\minidump

1 more replies
Answer Match 55.44%


my computer is very sick, I am completely locked out, even after I performed system recovery.

System Information:

Acer Aspire 7720G
Windows Vista (most recent SP, don't know what it was since I can't get in but I always kept it up to date)


Might be unrelated, but I had Malware problems a couple of month ago. Upgraded to better Malware protection, cleaned everything out, and scanned twice weekly since then. The computer worked fine again after that.

Even more likely to be unrelated, but in the interest of full disclosure, the machine had started to overheat on occasion and I recently opened it up to clean out the fan and also tightened up all the screws. Overheating problem was resolved after that.

In the last few days, I got blue screens with Memory Bump failed messages (they went away quickly so I don't know the full text) on randlom actions, but most often when copying to external HDD. Usually, machine booted up again, with no lasting bad effects.

Today, it started looping into a different blue screen (it just says that the machine failed, might be infected and that I should clean up and try again). On start up, I am given the choice to do start normally, or clean up. Both option pretty much have the same result, windows loading screen for a while, then back to blue screen, except that in the first option, the blue screen just blips and it goes back to the start up choice, while with the second choice that blue screen stays up.

I had cr... Read more

A:Blue Screen even after System Recovery

What are the stop codes on the BSODs you're getting?

1 more replies
Answer Match 55.44%

I had dual OS windows 7(default) and a linux ubuntu os in it. suddenly 1 day i was nt able to boot either. when i tried to boot windows 7 it hangs in the starting windows screen.when i tried linux i said showed some errors. one of it was "grbldr" missing . i taut grub loader has gone so i inserted a linux cd and deleted the partition which had linux in t.

Now when i boot it says "OPERATING SYSTEM NOT FOUND". i tried with my windows 7 recovery dvd but it hangs up with the starting windows screen. tried XP, here once the setup files are copied a blue screen appears

A problem has been detected and Windows has been shut down to prevent damage to your
If this is the first time you've seen this Stop error screen, restart your computer.
If this screen appears again, follow thease steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and
terminated. Run chkdisk/f to check for hard drive corruption, and then restart your computer.
*** stop: bla bla
i tried to install ubuntu.set sarts but stops when it reaches 47% in partition stage.

i really don kno what to do now !!! someone please help me 2 solve this problem.

note:i am not able to run CHKDSK n all as i cant go to prompt.

More replies
Answer Match 55.44%

Just a quick note about an impressiverecovery from my first blue screen -- after running W7 for six weeks. This may have related to six external hard drives I have hooked up. These are various types of Western Digital my book hard drives five of which were hooked up through a Belkin hub and the six of which was plugged into my Windows 7 quad four machine. I was doing a file transfer using a third-party application called Handy backup which had been running for an hour.

There was a sudden reboot. Windows said it had recovered from a blue screen. The operating system came back but only the internal hard drive was visible. Disc administration showed the other ones but not their names. They were on line. According to Disk Manager. Clicking on them said that the information that the operating system had was old and that rescanning or rebooting was dated. Rescan he did not work.

Rebooting resulted in a wizard coming up which offered to do a system restore. By allowing this to run the entire system appears to have come back perfectly. The hard drives are again visible and operating.

I am an XP user who skipped Vista.

This recovery was very impressive. Just a quick post about my experience.

A:Impressive recovery from blue screen

We can check the dump file for you if you want to know what caused the crash.

5 more replies
Answer Match 55.44%

Edit: thanks mods for moving this thread to the right section.

Hello tenforums,

This is going to be a bit lengthy so please bear with me. It started a couple of days ago when I downloaded the program Drive Talent (formerly Drive the Life) to install drivers that my computer may have needed. In the middle of installation, my computer crashed and went on a reboot loop, and would not recognize my monitor that was connected to my motherboard.

I called my local PC repair and they picked up my PC and they told me I had a failing/corrupting hard drive. They replaced it and reinstalled Windows 10 with my files intact. When I got my PC back everything was working great and running smoothly. If it means anything, I replaced my GPU the same day I got it back and everything was fine.

Fast forward to today, my PC crashed in the middle of me browsing the internet. This time, however, with my new GPU I was able to connect the HDMI cable of my monitor to my GPU so I was able to see what was going on. It kept greeting with the blue Windows recovery page ( saying Windows has encountered a problem blah blah blah. I would try restarting but the same Recovery blue screen kept popping up. I tried troubleshooting and ultimately just clicked 'Reset My PC' and the keep my files option. (The only thing I did when my computer was given back to me by my local PC repairs was download and played games)

After my PC was done resetting, everything wa... Read more

A:Windows Recovery Blue Screen

This part is where more info is needed, what error does it say everytime?

saying Windows has encountered a problem blah blah blah.

more replies
Answer Match 55.44%

Hey, I just got the Windows Recovery virus and was able to remove it using the guide on this site. I ran several malwarebytes scans (quick scans then a full scan) then deleted some (random #letter) files as the youtube fix video showed (). Afterwards windows recovery stopped popping up but now after about 5 minutes or so my computer crashes with the the blue screen then restarts automatically. This doesn't happen while in safe-mode though, so i figured it was another virus but malwarebytes doesn't seem to pick it up. Does anyone know how to fix this? Any help is appreciated and thanks in advance!

More replies
Answer Match 55.44%


I am trying to help a friend clean up his computer )windows XP Home edition). He had/has the Windows Recovery trojan. I installed AVG which eliminated some of the suspect files however the result was a computer that boots up to a blue screen with no ability to launch Windows explorer. I attempted to remove the virus using the uninstall guide however Malwarebytes does not install - I get an Access Error message at the end of the installation process.

I have done everything I am able to do to try and fix the its in the hands of the EXPERTS...thanks.

DDS (Ver_11-03-05.01) - NTFSx86
Run by Owner at 13:13:53.40 on Thu 05/05/2011
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1022.684 [GMT -4:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe -k imgs... Read more

A:Windows Recovery - Blue Screen

Reply no longer needed...

4 more replies
Answer Match 55.44%

i was using bit defender on my hp pavilion 9033cl laptop running xp media center edition and saw that there were some critical updates. i didnt even pay attention to what it was updating, just trusted the program. i fell asleep and when i woke up the screen saver was frozen. when i restarted my laptop it went to the blue screen. i tried system restore and asked some friends for help but nothing worked. took all the info off both hard drives with an external enclosure and formatted them. bought the system recovery disks from hp but still end up with the blue screen. the disks i made when i first received the laptop dont work. after the recovery disks finish it loads windows with few icons and restarts. then windows starts again with more icons on the desktop and restarts again this time going to the blue screen with the
0x0000007E (0xC0000005,0x804DA205,0xF9E87650,0xF9E8734C) error message. when i try to boot in safe mode i get 0x0000007B (0xF9E53524,
0xC0000034,0x00000000,0x00000000). im a novice computer user so i hope i have enough info here. thank you for any help!

More replies
Answer Match 55.44%

I have a Gateway Laptop (Model MX6428) that I bought in 2006. The hard Drive is a Hitachi TravelStar IDE Model HTS541080G9AT00.

Recently I got a Blue Screen of Death of UNMOUNTABLE BOOT VOLUME. I have my recovery disc which is Windows XP Media Center Edition 2005. I was trying to do the "chkdsk \p" thing but everytime I get to the loading bar (which says System Recovery Options loading) it never loads and gives me this error message:

Could not load \minint\system32\ntkrnlmp.exe Error:4096, press any key to continue. Then it just reboots.

I should also mention that both booting up without the disc and with it in theres always a black screen where nothing appears until after a minute or so right before it trys to load Windows XP, but obviously it cant and the blue screen comes up...and so on.

Iv googled the error message and Iv read that I could try changing the ACPI in BIOS but everytime I enter BIOS theres no Power menu, just Main, Advanced, Security and Boot and Exit of course. Im thinking I could probably fix the Blue Screen if I could only get past that 4096 error.

What should I do? Thanks for any info

A:Error during recovery to fix blue screen

Hi .I'm not familiar with any recovery disks...are you certain that you can run any of the Recovery Console commands from it? Do you have specific instructions on how to do such? Console commands are meant to be run from either a Microsoft XP CD or a CD containing the RC. The chkdsk commands can also be initiated from within Windows (although they cannot run on the boot partition with Windows open).Since it appears that you cannot boot into Windows...your alternatives seem to consist of downloading the Recovery Console .iso file and burning it to CD...or borrowing someone's XP CD to access the RC...or finding definitive instructions for your Gateway recovery disks which tell how to access the XP Recovery Console commands.FWIW: I suggest running the chkdsk /r command, rather than chkdsk /p. If you look at the following link, you will see that chkdsk /p from the RC makes no changes/fixes, it merely reads.Chkdsk From the Recovery Console - Download Recovery Console, Bootable ISO - Louis

3 more replies
Answer Match 55.44%

As a writer, I rely rather heavily on my OpenOffice software to keep my stories. Occasionally my computer blue screens but at this point, I don't worry about it because it isn't virus-related and I cannot afford a new computer.
I saved a 26-page story on OpenOffice Writer, and as soon as I saved it, it blue screened and restarted. I started it in normal mode. When I went to open the story again to make sure it saved okay, it prompted me asking for "ASCII Filter Options," including character set, default fonts, language, and paragraph break. When I clicked OK or Cancel, it said that my file was read-only. I never save them in read-only formats.
Whether I opened a copy or the read-only format, my story was completely gone. It was reduced to 13 pages of nothing but #, repeated over and over again.
I use a Windows 7 computer.
Is there any way to get my story back? This is rather upsetting.

A:Document Recovery after blue screen

You shouldn't ignore the blue screens otherwise you end up with problems like this. Can you restore the story from a backup? The file wasn't saved in it's entirety or was corrupted when the system bluescreen.

You can also check to see if there's an auto saved version of it by following this:

1 more replies
Answer Match 55.44%

PLEASE HELP ME! As bad as it sounds I'm about to cry.

FRIDAY: I got a rogue virus, IS2010. It wouldn't let me boot in safe mode. Eventually i figured out that I could use safe mode only if I hit F8< DIRECTORY SERVICES RESTORE MODE (WINDOWS DOMIN CONTROLLERS ONLY) My taskbar was disable. I enabled that. Everytime I had to restart (going through the steps again) I'd have to enable it again.

I couldn't find anything that would help me so i deleted everything manually. The IS2010 doesn't even pop up anymore & my manager taskbar is now enabled.

I updated my anti-viruses, ran scans etc.

I still got the blue screen.

I finally did a recovery from 2 days before I got the virus.
I thought maybe it would run fine.

No one has been able to help me. They just send me links to things I've already tried and things that won't work or something that isn't the problem I'm having. So, I was trying to find help in forums relating to the IS2010.

I don't know much if anything about computers... so.. please please please help me. Please.

This is what the blue screen says:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or unistall any anti-virus, disk defragmentation or backup utilities. Check your hard... Read more

A:Is2010 blue screen recovery

0x00000024: NTFS_FILE_SYSTEM
(Click to consult the online MSDN article.)
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.


1 more replies
Answer Match 55.44%

I've been using my boyfriends computer which has some problems, which I managed to improve slightly by updating AdAware and installing Spybot and deleting as much crap as I thought I could get away with (his files, nothing originally on the computer). But lately its been running slower and the problems have gotten worse again. The system is continuously restarting itself without any prompting from me. Following this, one of two messages comes up:

"Reboot + select proper boot device or insert boot media in selected boot device and press a key."

or, the blue screen,

"A problem has been detected and windows has been shut down to prevent damage to your computer.


If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware of software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
Technical Information:

*** STOP: 0x000000D1 (oXF78A383B, oXooooooo7, 0X00000001, oXF74EDD51)

sptd.sys - Address F74EDD51 base at F74EC000, D... Read more

A:Boot Device/Blue Screen Messages

cmos reset
turn the computer off
remove the power lead from the back
take the side off
remove the cmos battery
move the cmos jumper from pins 1 and 2 to pin 2 and 3 and the back to pins 1 and 2
reinsert the battery
put the side on
replug in the power lead
boot the computer

there can be 2 solder points you touch with a screwdriver
2 pins you touch with a screwdriver or use a jumper
a cmos clear switch or button
there will be a diagram and instructions in your manual

check for leaking or swollen capacitors on the m/board


chkdsk /r

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

1 more replies
Answer Match 55.44%

I'm having the BSOD issue every time I plug in my USB HP (Adaptec AVC-3610) dual tuner. Vista Ultimate 32bit, Dell C521, Dual AMD 64 Athlon, 1GB ram, umm... , ATI 1300 video.

Attached are the dumps
View attachment
Please Hep me! I havn't seen my stories in about a month! I have no idea how Heroes is doing after the whole march madness thing.

A:Blue screen with Adaptec Capture Device

8 more replies
Answer Match 55.44%

Every time I plug in a usb device on my lenovo t60p laptop whether it's a flash drive, ipod, or mouse it gives me the blue error screen and it reboots. I don't know much about it, but at the bottom it says "dumping physical memory to disk" or something like that, and something about a crash dump. I am running Windows 7 and I don't know what is wrong and how can I fix this?

when I use PCI Card which support usb 4 ports its works fine but I can't boot usb stick anymore via PCI please help me ...!

A:The blue screen comes up every time I plug in a usb device?

Without looking at the dump files, I would have to guess at a chipset driver problem. Try installing the lasest chipset drivers from lenovo.

6 more replies
Answer Match 55.44%

men i keep getting this Unaccessible boot device error even after i have swapped out hard drives three times and it won't let me even format.

A:Unaccessible boot device/blue screen

Did you try another cable?
"won't let me even format"
How are you trying to format the drive?

6 more replies
Answer Match 55.44%

Update: Here is the SF information:Attachment 26227
My laptop is Dell Inspiron 14 Z with 8GB RAM and Core I5, Amd 7570 HD, 500G HDD + 32GB SSD

The problem is very interesting. It happens several time instead of every time. When I am trying to use USB device to transfer files from other computer. Sometimes it shows that "the USB device cannot be recognized, please blablabla". Once this information appears. whatever USB things I use to insert, the laptop has no reaction. And when I try to shutdown or restart, the "Restarting" will keep rowing like 3~5 mins and then it turns to blue screen. The "Power state failure" error. Today it appears three times cuz I want to root my nexus 4. However, every time my phone reboot with connecting laptop. It will shows the error. I use the hardware scanner provided by the dell computer. And the result shows everything is fine. Here is one of the dump files says.
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa801f7e0040, The thread currently holding on to the Pnp lock.
Arg4: fffff801e7997810, nt!TRIAGE_9F_PNP on Win7

Here are all the dump files I have until now. Please have a look and help me. I do some research in this forum, how ever, I didn't find answers.

Atta... Read more

A:Windows 8 USB device blue screen, DRIVER_POWER_STATE_FAILU

Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

The last 3 memory dumps blame vmusb.sys - which dates from 2009. It's probably not compatible w/Win8, so please uninstall the program associated with it:
vmusb.sys Tue Sep 1 07:52:14 2009 (4A9D0AEE)
VMWare usb client driver

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ckldrv.sys Thu Mar 18 19:10:27 2010 (4BA2B2E3)
CrypKey software

appdrv01.sys Mon Oct 31 07:41:10 2011 (4EAE8956)
Searches return "Starforce copy protection driver"

rtcrfilt64.sys Thu Dec 1 04:43:09 2011 (4ED74C2D)
Realtek Turbo Mode Filter driver

The following is for informational purposes only.

**************************Sun Aug 11 09:37:10.868 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081113-8000-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16628... Read more

3 more replies
Answer Match 55.44%

I got randomly this error on blue screen: igdkmd64.sysThe machine has 1 month of using and it got this error since 3 or 4 days from first start.I tried to reinstall video-card drivers or to install Intel HD graphics drivers... but still the same error.How can i solve this issue? Thanks

More replies
Answer Match 55.02%

All - I have the

"cannot load hive(file):\systemroot...SOFTWARE" problem with my computer.

I have read the Microsoft directions on booting through recovery console. I have my XP CD and can get to this point but it doesn't let me work through the whole process.

I figured I would give it another try. My question. Is recovery console something I should have on my computer that I have been updating over time, or is it something that my computer would have come with?

If all else fails I am prepared to perform a reformat. I did try this once but was unsuccessful as I don't know how to do that process either. Can someone guide me through the recovery console questions first so I can see if that works? Then I will try reformatting later to see about that.

Thanks for your help.

A:Blue Screen/Recovery Console Problems

6 more replies
Answer Match 55.02%

I have a Windows 8.1 Enterprise system with bitlocker enabled which started blue screening this morning. I removed hard disk and stuck into a different system. I started getting errors after entering recovery code for bit locker. I tried the fix your system
from starting correctly options and those failed. I tried doing a system restore from a former date and now the system won't boot. I booted via 8.1 USB key and got to command prompt. I noticed that c: drive has 9 bytes recovery file and nothing else. I also
noticed that the former c: drive is on e: drive.
Can I somehow get the system back to normal?

Edward Swible

More replies
Answer Match 55.02%

Hi im using windows 7 , my pc recently crashed and after reboot blue screen. Tried opening using safe mode and disable all services but still blue screen.i cannot do recovery because there are no recovery points. Help me solve this problem..

A:Windows 7 blue screen no recovery point

What is the make and model of the computer?  Do you remember if this computer still has the factory recovery partition?  Your important data on the hard-drive can be backed up by booting a Puppy Linux and using external media - should it become necessary.

8 more replies
Answer Match 55.02%

My laptop suddenly won't get out of a blue screen I tried turning it off for hours and that didn't help

More replies
Answer Match 55.02%

My laptop suddenly won't get out of a blue screen I tried turning it off for hours and that didn't help

More replies
Answer Match 55.02%

Good Morning everyone,

I have a Lenovo 3000, Vista Home Premium , Intel Duo 2 Core T7100 @1.80Ghz, 1 gig Ram, 60 gig hdd. When I restart my computer says not connected. I click connect to network to which it says it cannot find one. I click for Windows to diagnose the problem, it comes up with hardware/ driver problems...and I can click start Windows Wireless Service. When I click that, it fixes the problem, but it should automatically connect. Is there somewhere inside I can go to make it start the windows wireless service automatically?

Secondly, I opened up my laptop to find a message that windows had recovered from a blue screen..check online for solution..which it never finds. There was a link for a microsoft article there, but when I clicked to search online that option didn't return. I know BSOD is bad, but what blue screen is Vista talkin about?

Thirdly, I couldnt get my internet security to install, I was told to remove Ad Aware, but when I try it says unable to open install.log, how can I get it off my laptop?

Thanks in advance for your assistance.

A:Blue Screen recovery and Internet con. prob


2 more replies
Answer Match 55.02%

After deleting some viruses using Malwarebytes, and restarting, my computer will not Boot. It will not boot in normal or safe mode. When attempting to boot up, it shows the Acer screen, and then goes blue. I attempted a full system recovery, with the same results. I'm not especially comuter savvy, so if you can please give complete instructions I would appreciate it.

A:Windows 7 blue screen, even after system recovery

System manufacturer and model?

When you attempted your system restore/recovery...did you follow the directions for such provided by the system manufacturer?

The fact that you had recognizable malware problems...may mean that you still have malware on the system. Formatting/recovery procedures are not necessarily effective against all malware today.


12 more replies
Answer Match 55.02%

Hello i have a toshiba satellite a305-s6860 laptop. the specs are

• Genuine Windows Vista® Home Premium (SP1, 64-bit version)

Intel® Core™ 2 Duo Processor T5750
2.0GHz, 2MB L2, 667MHz FSB
• Configured with 4096MB PC5300 DDR2 SDRAM (both memory slots may be occupied). Maximum capacity 4096MB
• Mobile Intel® Graphics Media Accelerator X3100 with 128MB-358MB dynamically allocated shared graphics memory.
well i restarted my computer yesterday and it was taking forever to boot. the green status bar keep loading and loading, so after 30 minutes of loading i gave up and popped in my windows recovery cd. I have done this many times without error in the past but this time before the installation even starts i get a blue screen that says the following:

a problem has been detected and windows has been shut down to prevent damage to your computer.

if this is the first time you've seen this stop error screen, restart your computer. if this screen appears again, follow these steps:

check to make sure you have adequate disk space. if a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. try changing video adapters.

check with your hardware vendor for any BiOS updates. disable bios memory options such as caching or shadowing. if you need to use safe mood to remove or disable components, restart your computer, press f8 to select advanced startup options, and then safe mode

technical information:

***STO... Read more

A:blue screen while using windows vista recovery cd

Hi here is some info on your error code
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

Info found here

Have you tried reseating your ram

3 more replies
Answer Match 55.02%

Dual booting Win 7 and Win 8. Win 7 is C: Primary installed first, Win 8 is installed to a primary partition (25GB). I get the blue recovery screen after starting Win 8 from bootloader menu. Win 7 starts fine. I have installed Win 8 on another computer using the same flash so I know the flash is good. First I defraged and cleaned out C: then created the partition. I have installed it on the computer before(preview edition) then removed it(formated D: partition), this is the RTM 9200 build. Did I mention that on the other computer when installed it asked for Key which I temporarily skipped, on this computer however when installed it did not ask for the key. Before the install I ran bootrec /fixmbr, /fixboot and also /rebuildbcd from Win 7 install disk. I don't think it's a problem with the Win 7 boot loader. My guess is some registry value or other setting or file in Win 7 is preventing normal startup of Win 8. I do believe it's not hardware related. Any thoughts on what could cause this? Could it be the Win 8 bootloader now causing problems and if so how would I fix this issue? Do I need to fix bootloader in Win 8 and should I run the bootrec cmd's from the Win 8 flash this time? Not sure which has taking over now! I have searched in these forums and online for a couple of day's to no avail though references have been made that the Win 8 bootloader has now taken over, if so were does the now functioning bootloader reside - C: or D: (partition) and which one is it Win 7 or Win... Read more

A:After I choose Windows 8 it goes to blue recovery screen.

Wow, seems like a lot of folks are checking this post but No One seems to have a clue yet -just like me... LOL

5 more replies
Answer Match 54.6%


Tried to boot my PC today and received the above message with the error code 0x0000007B (0x85E4C6D0, 0xC0000032, 0x00000000, 0x00000000)

Suggests i run chkdsk but i cant get into windows to do this.

Asus K8S-MX Motherboard, running windows 2000. Maxtor Hard Drive 6Y120L0.

The boot up on the Asus start up page takes a lot longer (10 secs instead of the usual 2 secs)

Maxtor Powermax 4.23 ran. Passed install confirmation, basic test and advanced test.

Can anyone help me - i am self employed and the computer holds all my records!!!


A:Solved: Inaccessible Boot Device - Blue Screen

14 more replies
Answer Match 54.6%

Whenever I plug in my elgato HD capture device my pc goes to a blue screen. So what happens is I plug my elgato into my computer and open up the elgato software (Game capture HD) And it initializes (I think that is how you spell it) the elgato and 5 seconds later it will crash... I tried to re-install the drivers and the Game capture HD Software but it still does the same thing. Here is a link to a video of my screen when it crashes - 
- Stormzeey 

A:Whenever I plug in my elgato HD capture device my pc goes to a blue screen

If anyone could help it would mean a lot!

1 more replies
Answer Match 54.6%

Blue screen device/driver causes computer to restart please help....Logfile of Trend Micro HijackThis v2.0.2Scan saved at 7:06:21 PM, on 9/1/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\windows\System32\smss.exeC:\windows\system32\winlogon.exeC:\windows\system32\services.exeC:\windows\system32\lsass.exeC:\windows\system32\Ati2evxx.exeC:\windows\system32\svchost.exeC:\windows\System32\svchost.exeC:\windows\system32\Ati2evxx.exeC:\windows\Explorer.EXEC:\windows\system32\spoolsv.exeC:\Program Files\ltmoh\Ltmoh.exeC:\windows\AGRSMMSG.exeC:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exeC:\Program Files\\Agent\mcagent.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\windows\RTHDCPL.EXEC:\Program Files\AIM6\aim6.exeC:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeC:\windows\system32\ctfmon.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exeC:\Program Files\McAfee\SiteAdvisor\McSACore.exeC:\PROGRA~1\McAfee\MSC\mcmscsvc.exec:\PR... Read more

A:Blue screen device/driver causes computer to restart

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.??If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine.??Please perform the following scan:Download DDS by sUBs from one of the following links.??Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool.??No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 54.6%

I read a post while not registered about debugging, and did it and here is the information, can anyone look at this and help me trouble shoot why when i disconnect any USB device, my computer crash's to Bluescreen. Brand new dell computer, and two devices that have caused issues so far are external usb hard drive, and usb dongle linksys wireless card.
Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Fatty\Desktop\Mini082609-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.22477.amd64fre.vistasp1_ldr.090722-0700
Machine Name:
Kernel base = 0xfffff800`01a12000 PsLoadedModuleList = 0xfffff800`01bd4db0
Debug session time: Wed Aug 26 06:14:26.540 2009 (GMT-6)
System Uptime: 0 days 3:06:03.269
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* ... Read more

A:USB device disconnects causing Blue screen issues.

You may have been hit by the same error that thousands (or hundreds of thousand) of others have...Try the steps located here: read a post while not registered about debugging, and did it and here is the information, can anyone look at this and help me trouble shoot why when i disconnect any USB device, my computer crash's to Bluescreen. Brand new dell computer, and two devices that have caused issues so far are external usb hard drive, and usb dongle linksys wireless card.Microsoft ? Windows Debugger Version 6.11.0001.404 X86Copyright ? Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\Fatty\Desktop\Mini082609-01.dmp]Mini Kernel Dump File: Only registers and stack trace are availableSymbol search path is: SRV*c:\symbols* search path is: Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalBuilt by: 6001.22477.amd64fre.vistasp1_ldr.090722-0700Machine Name:Kernel base = 0xfffff800`01a12000 PsLoadedModuleList = 0xfffff800`01bd4db0Debug session time: Wed Aug 26 06:14:26.540 2009 (GMT-6)System Uptime: 0 days 3:06:03.269Loading Kernel Symbols...........................................................................................................................................Loading User SymbolsLoading unloaded modul... Read more

1 more replies
Answer Match 54.6%

AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: ZoneAlarm Free Firewall *Enabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
Microsoft Windows 7 Home Premium

Motherboard: Gigabyte Technology Co., Ltd. | | M68MT-S2P
Processor: AMD Sempron(tm) 145 Processor | Socket M2 | 2800/200mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 466 GiB total, 434.903 GiB free.
D: is CDROM ()
F: is Removable

Update for Microsoft Office 2007 (KB2508958)
Adobe Reader 9.5.0
avast! Free Antivirus
HP Photo Creations
HP Photosmart 5510 series Help
HP Update
Malwarebytes Anti-Malware version
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Servic... Read more

A:Computer goes to blue screen and dumps memory when I try to add new device

Moved from VM forum at request of VM staff. Judged to be not a malware issue. Deleted most of logs.

1 more replies
Answer Match 54.6%

I've had this computer (ThinkPad R60e, WinXP Home SP3, 1.83 GHz 1 GB RAM) for years and its never had this kind of problem before: whenever I insert anything (thumb drive, camera, iPod) into the a USB port the computer goes into a blue screen of death saying "PAGE_FAULT_IN_NONPAGED_AREA" and "STOP: 0x00000050". I've noticed that with certain things like my external harddrive, it works fine if its plugged in while the computer boots, but not if inserted while its already active. I'm really not sure at all what could be causing this, I haven't changed anything drastically about the computer in quite a while. The only thing I can think of is my antivirus program (McAfee VirusScan Enterprise 8.5i) just recently found a trojan and I then did a full scan to get rid of it completely. Any ideas what could be causing this? Thanks!

P.S. I've search the forums already and it seems a few people have had this problem (like, but I don't see that anyone has really solved it.

A:Solved: Inserting a USB device causes blue screen of death

12 more replies
Answer Match 54.6%

I have a Dell XPS 360 computer with a partioned hard drive, 1 partition Vista (unused until now), the other XP.

I did a reboot requsted by Malwarebytes following removal of some Trojans, and got a blue screen. All attempts to reboot (normal mode, safe mode, last known working configurarion) resulted in the same blue screen, the STOP numbers differing:

STOP: 0x0000007B (0xBA4C3524, 0xC0000034, 0x00000000, 0x00000000 (Normal mode, last known working configuration)
STOP: 0x0000007B (0xF7893524, 0xC0000034, 0x00000000, 0x00000000).(Safe mode)

The Dell Windows XP reinstall CD does not appear to have the recovery console on it. It displays a blue screen with "Windows Setup" at the top and no further text or options. The following messages then appear at the bottom of the screen:

Press F6 if you need to install a third party SCSI or RAID driver
Press F2 to start Automatic System Recovery (asks for a floppy recovery disk, which I do not have; don't even have a floppy drive)
Setup is loading files (lots of different files)...
Setup is starting Windows

I then get a blue screen with :

STOP: 0x0000007B (0xF78D2524, 0xC0000034, 0x00000000, 0x00000000).

Vista boots up OK and from there I've run chkdsk /r, malware check and virus checks on the XP section.

I have a Dell Drivers and Utilities CD which includes some diagnostic utilities, and ran from this the standalone memory test and hardware diagnostics test.

I have searched for memory dumps on the XP drive (from... Read more

A:Blue screen even in Safe Mode, no Recovery Console

Hello and to the BC forums.Please post the log created by Malwarebytes.You will find it at the following location:
C:\Documents and Settings\<username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\LogsPlease sit tight and be patient.I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.Thank you.

30 more replies
Answer Match 54.6%

So I have a laptop (Dell Latitude D630) in from a user that is blue screening and the error is:

Stop: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate.

Occurs in all modes.

According to MS I should use the XP install CD and go into the Recovery Console.

It says it should come up and ask for the administrator password, following the "manual repair" doesn't. I just get a "C:\" prompt and it won't let me do anything.

Anyone know if this can be forced to have me login under the administrator account or otherwise how to get around this limitation?

A:Blue screen - Corrupted registry - Recovery console

That command line is the recovery console,
(From the Microsoft support article you provided a link to)


At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line:
md tmp
copy c:\windows\system32\config\system c:\windows\tmp\system.bak
copy c:\windows\system32\config\software c:\windows\tmp\software.bak
copy c:\windows\system32\config\sam c:\windows\tmp\sam.bak
copy c:\windows\system32\config\security c:\windows\tmp\security.bak
copy c:\windows\system32\config\default c:\windows\tmp\default.bak

delete c:\windows\system32\config\system
delete c:\windows\system32\config\software
delete c:\windows\system32\config\sam
delete c:\windows\system32\config\security
delete c:\windows\system32\config\default

copy c:\windows\repair\system c:\windows\system32\config\system
copy c:\windows\repair\software c:\windows\system32\config\software
copy c:\windows\repair\sam c:\windows\system32\config\sam
copy c:\windows\repair\security c:\windows\system32\config\security
copy c:\windows\repair\default c:\windows\system32\config\default
Type exit to quit Recovery Console. Your computer will restart.

There are more instructions from Microsoft on what to do after you leave the console in the article
Good luck

1 more replies
Answer Match 54.6%

When I boot the computer normally I get a blue screen with the following error code..

*** STOP: 0x0000007E (0x0000005, 0x837D7984, 0xF79C88B4, 0xF79C85B0)

When I make an attempt to reinstall Windows or using a Recovery Console ISO disc, after the message "Setup is starting Windows," I get the blue screen and receive the following error code.
*** STOP 0x0000007E (0xc0000005, 0xf76130bf, 0xf7a5f208, 0xf7a5ef08)

*** pci.sys - Address F76130BF base at F760C000, DateStamp 3b7d855c

I've tried booting in every way on the Advanced Startup Options, etc.

Any suggestions as to how I can do this? Any help would be greatly appreciated, I'm stumped.

A:Blue screen @ startup, can't boot Recovery Console from CD

If you have a disk in .iso format, that won't work. It must be converted from .iso to bootable CD.

System manufacturer and model?

You have a Microsoft Genuine XP CD?


7 more replies
Answer Match 54.6%

I have an hp desktop with the main hdd and 2 additional hdd's for storage.
I started getting signs of a disk problem, got error 100a, then drive died. I used the system recovery disks that came with the computer, backed up important stuff, then installed a new hard drive. I ran system recovery on it, then when complete, I removed the disk and rebooted. Got black screen with failed boot message.

I put the recovery disk back in and now, after it's "loading files" screen, I end up with a blank blue screen with only the mouse's cursor. The cd drive stops and nothing changes.

Tried rebooting several times. Same result.

bios recognizes the disk and the boot order is correct.


A:Post system recovery -blank blue screen

Can you supply the following information
Blue Screen of Death (BSOD) Posting Instructions

15 more replies
Answer Match 54.6%

Hi, I'm running xp 64 bit with 2 drives on RAID, when I boot it says boot.ini invalid, booting from C:\Windows.

I have tried getting to the recovery console but get a stop error (0x0007B) in Windows setup as it is loading Windows.
Have tried installing the console from the CD in Windows, but it cannot write to the boot.ini file so it obviously won't help. Have also tried finding the backup, but both files are missing. There is also no boot tab in MSConfig.

Seems like I'm properly buggered unless somebody can show me how to write a boot.ini file.

Any help would be much appreciated

More replies
Answer Match 54.6%

Toshiba Satellite M45-S355; 1.8 Ghz Processor; 1 GB RAM; 100 GB HDD; XP Home SP2

Had to reformat and reinstall 8 days ago because of infections; used recovery disk (only did a quick format) and still had infections; infections now removed, verified by another helper here at the site - now have a clean HiJackThis log.

The other helper said come here for help with the STOP error. It has happened 6 times now since the recovery. The last time it happened (last night) the computer failed to offer to send an error report to Microsoft when it happens - don't know why. One of those 6 times Microsoft replied that I had a driver conflict but didn't know how to resolve it or didn't say what driver it was.

The last STOP error blue screen said, "BAD_POOL_CALLER" and of course all that stuff about recently installed hardware/software, then:
STOP: 0x000000c2 (0x00000007, 0x00000CD4, 0x0000000, 0xE33227C8) - it dumped the physical memory and the system stalled. I had to use the power button to turn it off. I don't think it had said "BAD_POOL_CALLER" the other times it crashed - should have written down what it did say.

Also, which forum can I find a "Toshiba Expert" in? The other helper said check another forum to ask a "Toshiba Expert" about uninstalling all the Toshiba stuff it put on during the recovery. This computer had a full format and a clean install of Windows XP Pro in May and I didn't have all that Toshiba pr... Read more

A:Blue Screen Stop Error After Toshiba Recovery

First look in Device Manager go to Start>Run and type "devmgmt.msc" without the quotes and expand all the +'s and look for yellow exclamation pointsAlso check Event Viewer for recent errors:, download and run Memtest and post what you findMarkYou can also try removing one stick of RAM at a time and see if that helps

59 more replies
Answer Match 54.6%


I have a Dell Dimension 4700, Win XP SP3 desktop that is giving me the following error message when I boot up. The message shows up in a popup box labeled "Windows - Registry Recovery" and is located at the user's login screen;

"One of the files containing the system's Registry data had to be recovered by use of a log or alternate copy. The recovery was successful."

I get this message with every restart. I have to select "OK" several times before the message box goes away. Once it does, I select my user login and XP boots up into my environment. Then, I see the same message again. Selecting "OK" again makes that window go away. Then, after some random period of time, the computer sometimes (but not always) gives me the blue screen of death with this Error: IRQL_NOT_LESS_OR_EQUAL. I found this article from Microsoft regarding this error message:

I'm at a loss here. I have the Windows recovery disc so I could just blow the entire system away and start fresh but I rather not do that unless necessary. All help is appreciated.



Dell Dimension 4700

Windows XP SP3

A:Windows - Registry Recovery + Random Blue Screen

I tried a repair using the OEM XP install disc. No change. I even got the, "One of the files containing the system's Registry data had to be recovered by use of a log or alternate copy. The recovery was successful." error messages during the repair. Any help is appreciated.

8 more replies
Answer Match 54.6%

A couple of weeks ago I posed a question HERE regarding how to tell whether Windows 10 Mobile device storage was actually encrypted and if so where were the recovery keys stored. The good news, is that the device storage is indeed encrypted when turning 'Device Encryption' on. The bad news is that I still don't know where the recovery keys are stored and it can permanently lock you out of your device.

Earlier I reset a Lumia 630 running Windows 10 Mobile 10586.36 (Settings > System > About > Reset Phone) and when it restarted I was faced with a blue Bitlocker Recovery Key screen. The problem being, that it's a Desktop Bitlocker Recovery screen and as this is a mobile device it's completely useless as you can't do anything with it, it just locks you out of the device. Hard-resetting the phone (Volume Down and Power buttons) doesn't work either, it just reboots the device to the Bitlocker screen again.

All is not lost though, as it's possible to Flash the phone back to the original OS by running the 'Windows Device Recovery Tool'. When connecting the phone to the PC and running the Device Recovery Tool, the tool doesn't recognise the device though with it in it's Bitlocker Recovery state and just shows the Firmware and OS as 'Unknown'. So you then need to click on the 'My Device Was Not Detected' button and follow the on-screen prompts. After a few restarts, it will then flash the phone back to the original Windows 8 OS. Bit of a pain, but at least not to... Read more

A:Windows 10 Mobile Bitlocker Recovery Key Blue Screen

It seems Microsoft may have fixed this issue in Windows 10 Mobile build 10586.107

"Improvements to the device reset experience when BitLocker\Device Encryption is enabled by enterprise policy or by the user."

0 more replies
Answer Match 54.6%

My phone is Lumia Icon, and after some msg from windows insider programme, the phone bricked to this infamous blue screen of bitlocker. I have tried reinstalling the tool many times, every time I get the same error, failling to install the OS.

More replies
Answer Match 54.6%

Hello, i am having some problems with my desktop computer. I installed a reg cleaner and click fix and it deleted a lot of reg files (i guss) then it said restart your computer. so i click ok and restarted it. when it came back on i got a blue screen.

so i went to do a system recovery but it wont recover. i just get the blue screen. How do i reinstall vista without the vista disk?

Here is a video showing the problem.

link 1.

link 2.

any ideas? i even tried safe mode but i get a blue screen with that 2 :/

A:Vista desktop (blue screen, cant start recovery,)

try here for help and run repair

1 more replies
Answer Match 54.6%

HP Pavilion laptop w/sata HD willnot boot. Blue screen of death "STOP: 0X0000007B (0XF7A60528, 0XC0000034, 0X00000000, 0X00000000). Their is no Recovery Console or floppy drive and a restoration w/NERO HD image, have the same result...Reinstallation of WINDOWS keeps getting an error which states "NO Hard Drive Detected"ANY IDEAS ???

A:laptop won't recovery console.Blue Screen

Go into the the hard drive properly reflected there?Last time hard drive was in system when system booted properly?What model Pavilion?Most recent changes made?Any suspicion of malware problems?How to Create a Bootable XP Recovery Console CD - Once you create a XP Recovery Console CD...try running the chkdsk /r command.How to use CHKDSK in the XP Recovery Console - Info on 7B STOP errors, left column at

1 more replies
Answer Match 54.18%

I was trying to restore the factory settings to get rid of some unwanted software I couldn't delete. The recovery process kept failing. Now when I try to start the laptop it says there is no operating system installed. I want to download a recovery cd on my other laptop, write it to a cd/DVD disc, and restore the laptop from this recovery disk, can I download the files needed to do this anywhere. I will buy one if necessary but would obviously prefer a free version. The laptop is around 12 months old, may be just over, may be just under.

A:Can I get a recovery cd for the probook 455 g2

Shaunh84 Hello;Allow me to welcome you to the HP forums!I read your post about needing recovery media and wanted to help. Sorry, there is nothing you can download and nothing available for free. Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities. Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC.  You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:If you live in the US or Canada, contact information is on this page: you live elsewhere, contact information is on this page: HP no longer provides Recovery Media for your model, a couple of other sites you should check are:  and Good LuckI am a volunteer and I do not work for, nor do I represent, HP.========================================================================If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.

3 more replies
Answer Match 54.18%

I had upgraded to Windows 10, that was a mistake in itself because of the mess with the DVD drive and other drivers.  In any event I attempted a full recovery and apparently the inage on the disk was corrupt.  Now I am left with an inoperable system.  Is there somewhere I can download the factory image from the website?  I cannot find the image.  Please help.... 

A:Probook 450 G1 Recovery

mjs0623 Hello;Allow me to welcome you to the HP forums!While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!If that is not bad enough, the Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:If you live in the US or Canada, contact info... Read more

1 more replies
Answer Match 54.18%

Blue screen error caused by a device or driver

You received this message because a hardware device, its driver, or related software has caused a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.
Okay iam running windows xp....ive been having problems with my pc forever and i can never seem to work out if its bad ram or a memory issue. Anytime my pc is running for a long period of time it seems to hang and give me the blue screen, if i try to run a media program or burn a cd or anything along those lines it hangs also....What could this problem be? do i need to let someone look into my system or can it be resolved at all.

Ive had every error msg i seems to always tell me its a device error when it hangs or when i reboot it gives me that msg and then reports the problem..

Any help would be the way ive run scans and all sorts, theirs no virus or anything, i run a and anti virus program by AVG.


A:Blue screen error caused by a device or driver!!! Help Needed

16 more replies
Answer Match 54.18%

Hi there,

This is my first post in the forum. It is nice to meet you all

I have crashed twice in last two days with the BSOD. My computer is a three week old Dell Dimension 9150 Pentium D dual core processor with 1 gig ram.

The two BSOD messages were different. The first started RQL_NOT_LESS_OR_EQUAL with the message if this is the first time restart the computer, + a few suggestions from disabling bios memory options like caching or shadowing (that I didn't know how to do). The technical information was:-**STOP:0X0000000A (0x00650065, 0x0000001C, 0x00000000, 0x8050177F
Beginning dump of physical memory, physical memory dump complete.

Microsoft online crash analysis came back with - Error caused by a device driver, but there was no indication of which. No device driver showed in the BSOD. I looked in the system hardware and there were no exclamation marks or no other equipment etc.

The next day the same thing happened again, only this time there was an indication where the device driver problem was:-

The message this time was - **STOP: 0x0000008E (0xC0000005, 0xBF80D2F1, 0xF7721778, 0x00000000

** Win32k.sys - Address BF80D2F1 base at BF800000, Datestamp 43446a58

I had a looked at the system event log and application log but nothing out of the ordinary was logged at the exact time of the crash. There were errors there mostly to do with Fax machine which I never have installed

I did a search for Win32k.sys (inc hidden files and folders) and ca... Read more

A:Blue Screen of Death - Error caused by Device Driver. Please help if you can.

your minidump file is under a folder called minidumps located in your windows directory. You will have to zip the file and upload it so we can analyze it.
In the current format we cannot read it.

9 more replies
Answer Match 54.18%

I am encountering frequent 'blue screen' reboots on my Windows XP SP2 System. Upon reboot, I get an online crash diagnosis indicating that I have a problem with an 'unknown' device driver. Any ideas on how I can diagnose and correct this problem?

A:Blue Screen Reboot due to unknown device driver problem

need to get more info. there should be a list of hex (00E000BF) blah de blah that would be helpful in diagnosing it. Also, a few things:

1. have you added/removed any hard/software recently?
2. how long has this been going on?
3. Does the blue screen stay up long enough to read? If not, right click my computer, go to advanced, startup and recovery, and make sure that the 'auto reboot' is unticked'.
4. How far in the reboot can you get? Can you get past POST? BIOS? Can you get all the way to windows?

the more ammo, the more likely someone here can kill this problem, to coin an analogy.


2 more replies
Answer Match 54.18%

I keep on getting blue screen crashes and when I try to boot my computer
It says please select proper boot device, I called gateway tech support because
I have a gateway desktop and they guided me through restoring the computer
To factory defaults everything worked and it booted up properly and then it started
Automaticay updating and such, as windows 7 would then all of a sudden another
Blue screen crash hit me and it restarted the computer and the "Please select proper boot device"
Error message appeared again I called techsupport once again and they said they could helpme because
There's a problem with my operating system and it would cost 99 dollars for that one problem
Please help me!

A:Blue screen crashes, please choose proper boot device

This sounds very much like a problem with the hard drive.

Can you get it to boot into Windows at any time or is it permanently showing this error.

Do you have another PC with a CD burner that you can use and a blank CD or Flash Drive?

3 more replies
Answer Match 54.18%

Stop (blue screen) error caused by a device or driver for windows xp home editionthere are NO showing for this fix.any input??getting fed-up of this problem

A:Stop (blue screen) error caused by a device or driver

Hi and welcome michprnt - If you are able to, can you follow the directions below -Please do the following as it will provide us with more information.Please download BlueScreenViewNo installation required.Double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.Thank You -EDIT for link -

1 more replies
Answer Match 54.18%

i keep getting blue screen, the report said that i should update the computer to Windows Vista Service Pack (SP1) but im on (SP2),

ive just had a sound card added but the problem didnt start then so i dont think it's that. could it be that my vista is corrupt?

ive lost my back copy for vista. i removed finepix from my pc a while back.

Blue screen error caused by a device or driver

Windows installed driver software that supports the basic features of your FinePix Z10fd. Its manufacturer may provide software that enables additional features.
Problem signature
Problem Event Name: PnPGenericDriverFound
Architecture: x64
Hardware Id: USB\VID_04CB&PID_01DA&REV_0100
OS Version: 6.0.6002.
Locale ID: 2057
Extra information about the problem
Bucket ID: 90402970
"Before you try the troubleshooting steps in this article, you should update your computer to Windows Vista Service Pack (SP1), which includes many important updates that help improve the reliability, performance, and security of Windows Vista. In addition, it might solve the problem that caused the blue screen error on your computer."
shut down unexpectedly

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 2057

Extra information about the problem
BCCode: 4e
BCP1: 0000000000000099
BCP2: 0000000000010987
BCP3: 0000000000000002
BCP4: 0000000000010958
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 8c830363-... Read more

A:Solved: Blue screen error caused by a device or driver

15 more replies
Answer Match 53.76%

So I'm pretty sure I killed the computer, but as it's my mother's and not mine (and I've expanded any knowledge of computers I have trying to fix it) I'm turning outwards for help.

It's a Compaq Presario hard drive and screen
Windows XP professional
160 GB hard drive
512 MB memory
3400+ AMD Athlon tm 62 Processor
Integrated NVIDIA GeForce 6150 LE.

I know what the problem is, I had been putting Sims on my computer and it wasn't recognizing the DirectX. Without thinking how it would clearly affect my computer, I searched until I found a source telling me to fix it, I needed to check the driver. Well, I went to add a driver for the GeForce card and it crashed. Onto the blue screen with the STOP: 0x0000007E.
Here's the real problem. I can't get onto the computer to fix it. It goes straight to the blue screen when I restart. I've tried starting it in Safe Mode and every other option it's given me, and it merely goes straight to the blue screen. I've even tried pressing F10 at start up in order to do a system recovery but it doesn't work. I read that the Recovery Console may help me get to the place I need to be to make changes to fix it, but the computer was bought from a friend of my sisters, and the XP software disk wasn't included in what my mother was given.

So, in trying to fix this myself before going to pay for help, I'm asking you guys. Any ideas?

A:Blue Screen, can't enter safe mode, don't have the disks for recovery

For help with your recovey disk download from hope this helps

1 more replies
Answer Match 53.76%

I decided to create a backup of my system for the first time as follows:

Xp was already installed on my pc so i didnt have a cd to retrieve the
'backup' facility, so I tried to create the 'dell OS Recovery CD' by going to
Programs>dell accessories>dell os recovery cd, this took ages and ended in an error saying something about not enough space.
Fair enough I have now read more about backing up & am getting an external drive instead.

But since then everytime I boot up my laptop I get a blue windows page saying:
"Checking file system on C:
the type of the file system is NFTS
Can't open volume for direct access
windows has finished checking the disk"

it clears after say a minute and completes start up as normal.

I have since downloaded the xp backup program from which caused no probs.

Before all this I downloaded registry booster, which i have now stopped it
scanning but think I will uninstall it until after i have created a backup.

I hope you are able to follow this, I am running XP home edition on an
Inspiron 1300 laptop and the only real changes i have made recently are those above

can anyone help with the blue screen error?
thanks for reading

A:blue screen start up error since tried Dell OS recovery cd creati

7 more replies
Answer Match 53.76%

I have encountered a serious problem accessing my hard drive and booting up Windows XP. I am running windows XP on a Dell 8400 dimension workstation. I am getting the infamous blue screen of death with the error message 0x0000007B. I suspect that I am a victim of a virus . As suggested I ran a repair from a Windows CD recovery disk and it seemed to run okay and indicated that everything was fine however when I rebooted I still received the same old blue screen. . Help Mode is of no help as the options all lead me back to the blue screen. Therefore I tried something different.I booted up from the Windows Recovery CD and when prompted hit the letter R on the first screen which placed me into a C:\windows prompt. From there I was able to go to the root directory and I was able to list the folders that have my data in them. However when I attempted to open these folders I received an error message of "Access is denied" and could go no further. I checked the attributes on these directories and they are only showing an attribute of d=directory. I tried different things with the attrib command to see if I could get around the access problem but to no avail.I ran a chkdsk /p and it came back indicating that there were no problems. I am running out of options and am quickly reaching the point where I am considering doing a complete reinstall of windows, however I don't want to lose my data. Can anyone suggest how I might be able to access my data files and skirt ar... Read more

A:windows xp crash blue screen of death data recovery

Do you have access to another computer?

5 more replies
Answer Match 53.76%

I will try to make a long story short

Bought my Acer Aspire X3900 approx' 3 months ago, it had windows 7 home premium 64bit. All was fine until I tried running/installing things that worked fine on my old computer that ran XP. After researching the Microsoft site, I bought, download and ugraded to window 7 professional, I downloaded/installed the XP mode. virutal pc stuff and still couldn't run my scanner or ACCU CHECK glucose software. As it turned out, I was going away for 2 weeks so figured I'd worry about the computer when I got home again.
Got home and the pc just kept restarting itself and then crashed. I cannot start it in safe mode, it will not open OS at all. I had made a repair disk as suggested and saved image file to my external hard drive BUT nothing works...Please can anyone help me with this?
The blue screen says:
A problem has been detected and windows has shut down toprevent damage to your computer. NTFS.sys PAGE_FAULT_IN_NONPAGED_AREA. If this is the first time you've seen this stop error screen, restart computer. If this screen appears again, follow these steps: check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restar... Read more

A:blue screen crash-repair/recovery disk won't work

Quote: Originally Posted by DebraPearse

I will try to make a long story short

Bought my Acer Aspire X3900 approx' 3 months ago, it had windows 7 home premium 64bit. All was fine until I tried running/installing things that worked fine on my old computer that ran XP. After researching the Microsoft site, I bought, download and ugraded to window 7 professional, I downloaded/installed the XP mode. virutal pc stuff and still couldn't run my scanner or ACCU CHECK glucose software. As it turned out, I was going away for 2 weeks so figured I'd worry about the computer when I got home again.
Got home and the pc just kept restarting itself and then crashed. I cannot start it in safe mode, it will not open OS at all. I had made a repair disk as suggested and saved image file to my external hard drive BUT nothing works...Please can anyone help me with this?
The blue screen says:
A problem has been detected and windows has shut down toprevent damage to your computer. NTFS.sys PAGE_FAULT_IN_NONPAGED_AREA. If this is the first time you've seen this stop error screen, restart computer. If this screen appears again, follow these steps: check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowi... Read more

3 more replies
Answer Match 53.76%

Hi. I have a probook 455GI ... Unfortunately a few days ago I dropped it flat on the floor from the coffee table. The screen froze, so I switched off and back on, Only to get a black screen telling me to restart (where it gives you 2 options) Both ways ended up giving me a pale blue screen of differing shades. I looked on here and did a BIOS ? Test... The result said I hard a problem with the hard drive, and it was faulty? .. The memory test came up fine... Also, when starting the lights flashed 5 times

Today I have bought a new hard drive... But I'm not 100% how to do a recovery. (Unlike my old laptop where I would insert a disc and away it went)

The laptop came with an 'application and driver recovery DVD' and an 'operating system DVD, windows 8 pro
Question, are these the recovery discs?

Not a lot happens when I insert them,,,, Nothing happens when pressing F11. ... I do get a black screen which says . HP PC hardware diagnostics uefi... With memory test options etc....

A bit more information.... If I put the old hard drive in, then I get the option of F11...
With the new hard drive I get the message "Boot device not Found, Please install anoperating system on your hard disk".

On doing the bios test for the new hard drive it passes..

On starting and pressing escape,.. I can get a screen with the options ... F1, f2. F7. F9. F10. F12. Enter .... With the new hard drive

So any help would be appreciated... I'm not a total technophobe, ... Read more

A:Recovery help please hp probook 455GI

7 more replies
Answer Match 53.34%

Hi, I am using HP ProBook 450 G2 and OS is Windows 7 Professional 64-bit. I need the following drivers. PCI Device PCI\VEN_10EC&DEV_5227&SUBSYS_2248103C&REV_01PCI\VEN_10EC&DEV_5227&SUBSYS_2248103CPCI\VEN_10EC&DEV_5227&CC_FF0000PCI\VEN_10EC&DEV_5227&CC_FF00  Universal Serial Bus (USB) Controller Driver PCI\VEN_8086&DEV_9CB1&SUBSYS_2248103C&REV_03PCI\VEN_8086&DEV_9CB1&SUBSYS_2248103CPCI\VEN_8086&DEV_9CB1&CC_0C0330PCI\VEN_8086&DEV_9CB1&CC_0C03

A:HP ProBook 450 G2 PCI Device & Universal Serial Bus (USB) Co...

Hi: You need these drivers for those devices... The Realtek USB and PCIe Media Card Reader Drivers enable the integrated media card slot in supported notebook models running a supported operating system. This package contains the Intel USB 3.0 Driver for Intel 8 and U/Y Series Products for supported notebook models running a supported operating system.

1 more replies
Answer Match 53.34%

Hi All, I recently purchased Probook 450 G3 T4M99UT#ABA version. It came with windows 7 out of the box. I used included dvd and installed windows 10 pro 64bit. By fowllowing instruction paper i installed drivers from  included driver disk + latest from support website but still there is an unknown hadware on my device manager. It does not even give me a hardware id to lookup. Anyone know whats going on? I included some screenshots

A:probook 450 g3 T4M99UT#ABA unknown device

Hi: On that details tab drop down list in your screenshot, select the device instance path and post the info that shows up there. That will tell me what the device is and what driver it needs.

2 more replies
Answer Match 53.34%

Hi all,

I have an xp service pack 2, and just recently when I boot my computer I recieve the message
Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM .

I know how to fix this problem due to other threads. That's why I went to system repair with the xp setup CD.

I followed the steps of putting the CD in, pressing r for repair. But when the time comes to select the type of installation (enter the number) I press number 1, and then I press enter to proceed.

But when I press enter, the blue screen of death appears, and the problem is not fixed.

pleae help, it's my dad's computer and if he finds out he'll be angry at me.

A:When I go to the windows xp recovery consol to repair, blue screen of death appears

can you post what the blue screen says?

secondly why are you not running service pack 3?

16 more replies
Answer Match 53.34%

Hey all,

I recently came home from a weekend trip and I couldn't get into Windows at all. No safe mode, no last good configuration etc. I figured my little bro messed up something and was playing dumb.

Anyway every time I booted and I didn't attempt to stop it, it went into automatic start up repair but failed to fix the issue. I created a bootable Win7 repair usb and fixed the issue, which was stated as a corrupted registry.

Fast forward 24 hours. My PC locked up during normal operation so I manually shut it off. After turning it on again the same issue has been occurring. Windows won't boot, no safe mode, no last good config, and it attempts to go straight into start up repair.

However this time it hangs on a black screen right after "windows is loading files" for an indeterminate time.

When I try to boot from win7 repair usb, it hangs for hours after I click on language.

When I try to boot from win7 install usb, it hangs for hours after I click on repair computer.

I can no longer get into any system recovery options using either usb or start up repair.

I'm currently running memtest but don't know what else to do!

Thanks for any assistance!

A:Can't Boot Windows 7, All System Recovery tools hang at blue screen

Does win7 install usb or repair usb see the harddisk? I think it does because of "windows is loading files" when trying to try to boot normally.

Command Prompt at Startup OPTION ONE, point 1 so do SHIFT-F10 there.

Now you have a command prompt:

list disk
select disk 0 (or 1 or 2...I want you to select the internal harddisk)
list part
list vol
All partitions are still there? What are the volume drive letters in output? All NTFS, all healthy? (ignore usb and dvd stuff)

9 more replies
Answer Match 52.92%

Hi, I have a probook 450 G2 and I changed hard disk for a SSD disk. Now I try install Windows 10 pro with recovery disk HP and it installs all good but the copy not is activated and it give me a error 0xC004C003 when I try active it.In the article speak over it:   Can somebody help me? Kind Regards 

More replies
Answer Match 52.92%

Hi All
I have strange problem my graphic card went missing and its not detected by windows 7 64Bit Home Premium whole display adaptors tree is missing from device manager. Strangely system was still working crashing with blue screens often after windows loaded. I thought it could be graphic card problem so I replaced it with new graphic card but problem persists. Reinstalling graphic card drivers is not helping because system is not finding compatible devices.
I even updated bios as well.

My System is Intel Core Duo e7400
Windows 7 64bit Home premium 5gig ram
Mother board GA-EP45-DS3L
Power Supply OCZ Fatality 550W

Event reports in attachment

Ive enabled Small Memory Dumps but Im currently using this pc to write this display tree in device manager still missing.

All help much appreciated!

More replies
Answer Match 52.92%

Hi I'm new to this forum - I'm wondering if anyone could help me.
I ran TDSSKiller and quaranitned service tdss file system physical drive device harddisk0 dr0
I rebooted the laptop which is a Dell Laptop Windows 7 os and now I have a blue screen.
I'm not able to restore from a restore point or get into safe mode.
I ran FRST.exe and I have the log files if anyone could help me, I'd appreciate it.
Thank you

A:Blue Screen after tdss file system physical drive device harddisk0 dr0 the FRST log, along with the requested DDS log, following Steps 6-8 of Preparation Guide, Before Using Malware Removal Tools and Requesting Help - .  Post these logs in the forum reflecting the Prep Guide, not in this forum.
Once that is done, this topic will be closed to avoid confusion and possbly conflicing advice/suggestions from other members.
Thanks .

1 more replies
Answer Match 52.5%

Ok... Had a bad virus sent my machine away they installed a new hard drive. I get it back and use recovery disks to reinstall vista. All four + supplemental disks went great I click next n blue screen come up with an error a source is trying to use a thread it does not own. I have an hp pavilion 2009. Need help badly!!

A:New hard drive reinstalled vista w/recovery disk and now blue screen error

"a source is trying to use a thread it does not own"

Sorry, but despite extensive searching I can find no reference to that error, not even a similar one.
Please double-check the wording of the actual error message and post it word-for-word.

1 more replies
Answer Match 52.5%

Hi everyone, Recently my mother's desktop computer got into a reboot loop, I managed to find the problem windows xp was showing a brief blue screen with the following message: UNMOUNTABLE_BOOT_VOLUME STOP: 0X000000ED (0x89D6990, 0xC0000006, 0x00000000, 0x0000000) I've searched the microsoft support and it asked me to run chkdsk and fixboot with the recovery console. I loaded my win cd, pressed R, but the hdd wasn't detected. I've checked my bios but I don't have any options about UDMA as the microsoft site suggested. The bios detects an IDE Hitachi 250GB NTSF (C: Her hard drive) and an additional IDE 60GB NTSF (D: my sister's) harddrive, but recovery console only detects the 60GB one. However, when I try to reinstall windows it does detect both HDDs but the 250GB show's file system as unknown. To my dismay I also discovered that each harddrive has a windows installation. the 250GB is running an up to date Win XP sp3 (which is the current boot), and the other one is XP sp2. I ran fixboot and chkdsk from the 60gb one but it doesn't change or repair the first HDD. I sincerely don't know if they installed something recently, but as far as I know, my mother opens ALL her email attachments. Doing a small research, I thought the 250GB HDD was probably a SATA and I had to load additional drivers, however BIOS shows that it's IDE and the CPU lacks a floppy disk drive. I haven't opened the case yet. I had a Linux Live-dvd around and booted up (knoppix 7.0 dvd) and when I mount the... Read more

A:blue screen displays: Unmountable Boot Volume & recovery console items.

I apologize for the wall of text, but it was formatted before posting.

1 more replies
Answer Match 52.5%

Hi. I am so utterly defeated and frustrated; I'd been having search redirect issues for weeks. I use Windows 7 Home Premium. Two days ago I got the Windows 7 Recovery virus, which turned my desktop black and hid many of my icons & files. I thought I'd removed it with Malwarebytes (fake security notices stopped). However, upon rebooting my desktop was still black, and files were still missing, and everything from All Programs shows up as (empty).
Upon prompting I also updated to the newest version of Malwarebytes, but subsequent attempts at updating often resulted in error messages.

What I've done since then:
- Downloaded and run the version of RKill (iExplore.exe) linked in the manual, though I had a previous version already on my desktop.
- Tried to run TDSS- as per the manual I moved it to my desktop and renamed it to, but after the message confirming if I want to run the program, nothing happens.
- Tried to uninstall some out of date programs like Adobe, only to get the blue screen again.
- Attempts to run full scans in Malwarebytes also resulted in blue screen. I was able to run a full scan this afternoon, however, though it came up clean.
- Changed folder viewing options in My Computer, so now most files have reappeared, but I can't access any programs from Start Menu

My Videos/My Pictures/My Music folders now have padlock symbols on them and I receive "Access is denied" messages. Also most files appear faded.

I'm completely ... Read more

A:Windows 7 Recovery virus: files empty, unaccessable, blue screen problems

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

51 more replies
Answer Match 52.5%

i made a clean install for windows 7 ultimate x64 and i've just realised that the hp drivers support page dose not has any drivers for the ultimate version, so i downloaded the proffesional drivers, now i have all devices are installed except  two devices named base system device, and i see the two bottoms of the wifi disable\enable and quick web are not lighting anymore after this install, the quick web bottom is not functional, and the wifi light is always off, please help me

A:HP probook 4530s missing base system device

Hi: I can help you with the Base System Device driver...You need to go to the support page and install the JMicron card reader driver listed under the Storage drivers section.

1 more replies
Answer Match 52.5%

Hi, I'm updating a Probook 4740s to windows 10, but I can't find the driver for an unknown device : USB\VID_138A&PID_003D\0030EACE788E Can anyone help me?

A:Driver for unknown device (Probook 4740s WIN10)

Please try the driver from the following weblink:

1 more replies
Answer Match 52.5%

 I've got a HP Probook 450 G3"with Windows 10.Recently I received this note at startup: "Smart Audio. A Conexant audio device could not be found. The application will now exit." Thereafter, Windowns informed me that it did a scan and found a possible solution, for which I need to restart the notebook. This I did, but the same initial message appeared. The speaker icon on the taskbar also still have a red cross next to it. I then download the Audio driver from here: Conexant High-Definition (HD) Audio Driver (American, International it installed, restarted the notebook, but still the initial message appears. I thus do not have any audio and the audio button on the keyboard also doesn't respond to swithing audio on/off. Please help,  

A:Probook 450 G3 with windows 10: Conexant audio device proble...

Hi: Please see the solution marked on this post for the resolution to your dilemma...

1 more replies
Answer Match 52.5%

Please help me out i can't find my bluetooth hardware listed in device manager and also in devices. how can i solve this issue please guide as soon as possible and please be sure your answer must be right as i need it to be solved as soon as possible

A:i can't find bluetooth in my hp probook 5320m in device mana...

Hi I would consider As an adminstrator, in a Command Prompt Window, typegetmacThis will list MAC addresses for those items that are present, and may not be connected.A good number would be 3,1 x Ethernet1 x Wi-Fi1 x Bluetoothand then typeipconfigand in the long list look for named devices have a matching MAC address.Along with Device manager this is a way to determine the number of devices. Device Manager has a VIEW: Show hidden devices, and it may be in there.  

Happy 2 [email protected]

1 more replies
Answer Match 52.08%

Hey folks.

I somehow really messed up on this one. I had a problem where my computer wasn't booting past the windows load screen and to try and fix I loaded a system recovery in safe mode. That seemed to bother my computer more as now it won't boot saying the following:

"Windows could not start because of the following missing or corrupt file:

It suggests that I use windows recovery. So I pop in the DVD, and sometimes it works, sometimes not. It will often freeze on loading a video file/driver and at the end it will read "file i8042prt.sys caused an unexpected error in (32768) at line u96t in d drive"

I think its my bogus DVD drive but it does work half the time. So even when the windows recovery boots, I would let it go through and hit R for recovery. However, it says Windows doesn't detect any drives, probably because I have two drives on Raid0. I retry and hit f6 when it starts to load third party drivers. Now, I have 4 discs for raid drivers. I've tried all 4, each with multiple options within. The computer is 4 years old, so for the life of me I can't remember which I've used when originally loading windows.

When I post, my bios shows Sil3132 Sata Raid Bios version 7.2.18. I tried all 4 disks, but the Sil3132 Sata Raid Driver Disk by ABIT Version 1.00 multiple times. Still no go. What happens is I get the blue screen of death.

"Problem has been detected... etc etc
Check for viru... Read more

A:Solved: Windows recovery wont complete, blue screen & raid setup issue.

11 more replies
Answer Match 52.08%

In my laptop "HP Probook 4530s" came without Recovery disk, Please anybody can help me send link I will download or how can I buy I will buy it.

A:Need a copy of Factory System Recovery disk of HP Probook 45...

Hi: If you live in the USA/Canada, call this number and order a set of recovery disks for your notebook. Have the serial number of the PC handy to give to the customer services rep. 1-800-334-5144 If you do not live in the USA/Canada, I have this old worldwide HP business PC phone directory.    

1 more replies
Answer Match 51.66%

hey please help my younger relative has borrowed my laptop for a weekend and brought it back to me with no backup dates or system folders, any info would be much appreciated cheers

A:hp probook 6560b windows 7 pro, unknown device, error 0x8007042c

Can you explain more please, I don't know what you mean.

Words are cheap, don't be afraid to use them

2 more replies
Answer Match 51.24%

Hi guys, just popped by to say haello as I may be posting lots soon. I will try not to rave but moving to Apple or Linux is getting more and more attractive day by day. Microsoft and Windows of whichever variant sucks!Suffice to say that I cannot log on to my PC as the administrator I once was, I have to use my partners or daughters log on. As soon as I enter my log in details, PC answers. shows my wallpaper screen and shuts down. Though I can find my files, I cannot access them from either account and if I try to open them from my family members accounts, same shut down. I will expand on this as much as I can later.I gave up and tried to load from our Advent 3319 Recovery CD. Recovery screen loads and says "press R" to view recovery options but does not respond to command.Finally, for now?, does anyone know if it is possible to totally erase HDD and reinstall vendors XP as the OEM? Online stuff says I cannot for example use partitioning software because of the way this PC is configured - however, I am sure I have come across one website which suggests that F-Disk can be used in certain circumstances

A:Hi, Fed Up Of "blue Screen Of Death", Inability To Load Recovery Disk, Numerous Trojans And Malaware Found And Deleted...


I have moved your topic to our XP forum. That is assuming that you have XP running. If not, please post back and I will move it to the correct area. The reason I moved it here was because you asked about reformatting and not killing your malware.

Someone will be with you shortly with an answer to your question.


4 more replies
Answer Match 49.56%

I have two HP ProBook 4510s laptops which both had the same issue of not booting up.  One of them has started working, but on the other the issue remains.  Upon pressing the power on button, the wireless indicator light on the front of the laptop continuously changes between orange and blue.  I can hear the fan running, but there is no output on the screen. I've tried the usual steps of removing the AC power and battery and holding down the power button, but to no avail. Has anyone else had the same or similar issue? Thanks

More replies
Answer Match 49.56%

Hi guys,
I want to overclock my Grpahics card, Ati mobility radeon.
I downloaded the ati gpu clock tool. It says my memory speed is approx 396 Mhz.
I have a laptop (HP) and my question is should i overclock it and if yes by how much and upto how much should i go. Originally my cpu temperatures go to like 40 to 45 c. so if i overclock it a little more they should go up to like 50 to 55. Depending on my temperature i can set the defaults. My specs are:

Hp Dv6-1238CA

4Gb ram

2.10 Ghz Dual core (Centrino Processor)

Windows 7 OS

512 mb dedicated graphics. Core clock 500 mhz

Has anyone ever had any experiences with overclocking GPUs (ati's)
if so please reply to this thread !

A:Overclocking ATI GPU Mobility 4530

I wouldn't suggest overclocking your mobility graphics card, there wont be much of a point in doing so considering you'll only get a couple more frames you wont even notice.

16 more replies
Answer Match 49.56%

I have gone everywhere, done everything to get my built-in eycam to work in Windows 7. As a matter of fact, it never worked in Vista. There is nowhere that I found ( and I know how to google) where I can get this thing to work. Therefore, I hope you guys and gals can give me a better idea on how to make my eyecam work ( at least marginally). It's not the biggest deal in the world, but it should at least work if it is part of my laptop. Appreciate any ideas or suggestions. Thnk you much,


More replies
Answer Match 49.14%

My pc was running fine when it just started beeping like a warning klaxon. Rebooting didn't help, but rebooting into safe mode then normal mode did. Then 1 hour later while running spysweeper, I stopped the scan early because it was taking too long. It detected 1 adware and 1 trojan, but the log said the trojan (ruin) could not be quarantined and some threat was still in memory, despite a problem free pc except for the beeping which I thot was resolved. After exiting spysweeper, my pc locked up and could not be turned off manually, so I unplugged the cord in back. Then I got a blue screen after it tried rebooting. The bootup started normally, but then a blue screen read as follows, more or less-If this is the first time you are seeing this message reboot your pc. Otherwise check for viruses, remove any new hard drives or hard drive controllers. or refer to your startup manual. I can't even boot in safe mode. I am running win2000 on a pIII 933 mhz at 256mb ram w/ a cable modem. Can anyone help? TYVM.

A:not booting-blue screen, "boot device inaccesible"

Get the drive diagnostics for your hard drive model from the manufacturers web site and test that first. The constant beeping may also be a BIOS warning of either a boot sector virus or a thermal warning. Open the case and make sure all of the fans are running including the power supply fan.

1 more replies
Answer Match 48.72%

Hello I just purchased an Acer Aspire 4530 AMD Athlon X2 dual-core QL-60 1.9 GHz 1 MB L2 cache CPU with 2 GB of ram for 113.00 and 13.00 shipping and was wondering if it was a good deal. Here is a link to the ad/listing


A:Acer Aspire 4530 Laptop

6 more replies
Answer Match 48.72%

Hewlett-Packard 4530 computer processor fan noisey and seems to drag unless computer
is run lying on it's side. When lying on it's side seems to run smoothly. No loose cables or wires visibly in contact with processor fan when computer in upright position. Would like to know if there is a technical explanation for this behavior.

Thank you

A:Hewlett -Packard 4530 noisey

ken4000 said:

Hewlett-Packard 4530 computer processor fan noisey and seems to drag unless computer
is run lying on it's side. When lying on it's side seems to run smoothly. No loose cables or wires visibly in contact with processor fan when computer in upright position. Would like to know if there is a technical explanation for this behavior.

Thank youClick to expand...

yeah get a new fan

1 more replies
Answer Match 48.72%

Hello This morning i tried to switch on my hp probook 4530s and it did not startup, so i pluggged in the ac adapter and still it does not switch on the led blinks for a few times for 8 seconds and stop, when i switch it on again it does the same thing repeatedly. I removed the battery several times and connects ac but nothing happened. And now all of the sudden it goes on with ac power and no battery plugged in it. Can you please help me jn this matter. Clint1 

More replies
Answer Match 48.72%

Equipment: Using Compaq Presario 6027US; Pentium 4; Windows XP SP3; 768 MB RAM; 74.5 GB HD.

Problem: Plugging ANY USB2 Device (which works on other computers) into ANY of the 6 USB Ports (2 front, 4 rear) cause Blue Screen warning of shut-down to prevent damage.

Under Technical Information on Blue Screen, find following (which I hope means something to someone!)
*** STOP 0X0000007E (OXCOOOOOO5, OXF7B228E8, OXFB227EC, OXF7B224E8)

So long as NO USB devices are used, computer seems fine. Is there a solution? Pls keep it simple. THANKS!!

A:ANY USB Device Causes Blue "Shut Down" Screen

The 1st thing to do is acess BIOS and see if BIOS has a hardware monitor. If it does check the voltage on the +5v rail.

2 more replies
Answer Match 47.88%

In the past I have been able to do ALT+ Print Screen or CNTL+ PRint screen to copy/paste Acrobat documents. WHERE IS THE PRINTSCREEN button?  I don't see it on my probook 450. Thx.

A:HP Probook 450 print screen

Hi Kjwelsh131, To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.Thanks. 

2 more replies
Answer Match 47.88%

I have just been given a HP ProBook 450 G3 Business Notebook 15.6" Intel i5-6200U, 8GB RAM,  1TB HDD, AMD Radeon R7 M340 2GB Graphics. It was thought that it had a 1920x1080 FHD display but turns out it only has the HD 1366x768 display. Can this be upgraded?If Yes, what is the part number that I need to order from HP to do so and approximitley how much would it cost? Thanks

View Solution.

A:HP ProBook 450 G3 - Screen Upgrade

Hi, It only has the following options: 35.6-cm (14.0-inch), LED backlight, 16:9 aspect ratio, HD eDP ? flatHD, anti-glare, 1366x768, 220 nits, 3.6 mm, 1 or 2 WLAN antennasHD, anti-glare, 1366x768, 220 nits, 3.6 mm, 1 or 2 WLAN antennas, cameraHD, 1366x768, 3.6 mm, 1 or 2 WLAN antennas, camera, touch panelFHD eDP ? slimFHD, anti-glare, 1600x900, 220 nits, 3.0 mm, 1 or 2 WLAN antennasFHD, anti-glare, 1600x900, 220 nits, 3.0 mm, 1 or 2 WLAN antennas, camera This is a VERY expensive upgrade just from 1366x768 to 1600x900. Regards.

3 more replies