Hello, the problem with the touchpad does not work, internal and external damage not driver download Synaptics Mouse Driver refused to be installed. 2) system temperature 90d how to fix, laptop cleaning performed 1 week ago
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Hi all, I bought my HP Probook 450 G3 notebook 2 days ago with free dos system. Reinstall with Windows Pro 7 x64 and now I have a problem with brightness fn keys. Fn+ f5 and f6 dosn't work.I try to delete and install Intel video driver again. Try to reinstall Synaptic keyboard and mouse driver. I also try to do all steps shown on this article: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Probook-450-fn-brightness-not-w... Nevertheless the volume keys fn+f9 and f10 are working. Any solutions, any help please?More replies
hello,is it possible to upgrade the processor on a HP ProBook 450 G1 Notebook PC?thanks for any support,best wishes,bio4ema
Yes the processor is socketed. This would be the top procesor: Intel Core i7-4702MQ, 2.2-GHz with 6-MB L3 cache Service Manual Post back with any more questions or if you need more help. If this is "the Answer" please click "Accept as Solution" to help others find it.1 more replies
Hi HP and friends My friend is looking at purchasing a HP ProBook 450 G3 15 Notebook that comes with 256gb SSD, m.2 variety. That means the 2.5" HDD bay should be empty. Would there be any issue installing a 1tb hdd in this Hdd bay for extra storage, that is running the m.w ssd and hdd concurrently? For example would the meager 45w power brick can handle the extra load? http://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=T3V98PA&opt=&sel=NTB just want to be sure before he purchases it. regards choppaMore replies
BIOS Password ? HP Probook G2 470 Notebook PC Windows 7 Professional 64 Edition HP told ,e I need to replace my motherboard? that was when it updated to Windows 10 Pro, I reinstalled Windows 7 Pro but have the same issue? HP don't give you the Password ? how do you get the password?More replies
Good morning to you Sir/Mdm, I'm currently facing a problem, because this current laptop I am using is from my previous company and it's all restricted due to the adminstration access & etcs, so I'm finding a way to 'Factory Restore / Reformat' this laptop. I tried several ways but it couldn't work, is there any other ways for me to try it? I have tried : 1) Restarting the Laptop > F11 (Which did not exisit in this laptop) / ESC & Couldn't find any system restored. 2) Tried going to ''Restore your computer or Re-install window'', didn't have the option of 'Factory Restore/Setting' Please help me solve it, Thank you very much for your time & effort. Best Regards!
Hi: If none of those methods worked for you, you will need to contact the HP Business PC support center by telephone for the country you live in, and order a set of W7 recovery disks. Have the serial number of the PC handy to give to the customer services rep. http://welcome.hp.com/country/w1/en/support.html1 more replies
BIOS Password ? HP Probook G2 470 Notebook PC Windows 7 Professional 64 Edition HP told ,e I need to replace my motherboard? that was when it updated to Windows 10 Pro, I reistaaled Windows & Pro but have the same issue? HP don't give you the Password ?More replies
I recently had the misfortune of screwing up my Win7 installation beyond repair, restore points corrupted, you name it. To the point, I began from scratch and have caught up pretty reasonably. I noticed a new graphic driver previously not released while I was busy destroying my previous Win7 installation, and upon installing it discovered that every time I completed the installation, it would reboot, flash a few times (which video driver installations tend to do), then Aero would be turned off and a popup would say a restart was necessary due to 'changes made.' So I would restart, and even before I could login, I saw the flashing taking place as the login screen loaded. Upon logging in, there it was again, 'restart due to changes.' This happened seven times. I finally loaded a restore point from before it and things are fine now. Here is a screenshot of iolo System Mechanic and Windows Update's visual of the driver. I know my ProBook has interchangable GPU capabilities which has been the source of quite a bit of stress, so I wondered if this simply wasn't meant for my particular laptop, but I would like some insight from the community. Here are the pictures of the drivers: Can anyone verify or offer some insight to a very confused user of an otherwise amazing machine? I always like to have the best graphic drivers possible for the gaming this laptop is capable of running (D3 at impressive FPS, WoW too.) A... Read moreMore replies
A problem has recently developed with my Envy notebook. About 2 weeks ago my entire wireless network began slowing down when on it. Noticeable on all devices. When my provider came out, checked and tweaked some issues it appeared to be ok. I went on with my daughers HP laptop and was drawing 20-24 mbps all over the house. When I reconnected mine to the system I was only pulling 6, 3, 5, up and down. It doesn't start right away but after a few minutes. So I put my duaghers right next ot mine and low and behold, when I ran her's it pulled 3 - 6 also. So I turned my wi-fi off and hers' popped right back up. I have also tried this with an old XP mini, my i-pads etc. As soon as mine gets on the network the speed crashes. This also happens with no one else home and no other devies conncted. I have downloaded the latest up to date Intel driver for this network adapter and it hasn't changed anything. Any ideas?
Bill_Ving Hello;Allow me to welcome you to the HP forums!I read your post about wireless networking poor performance and wanted to help. My immediate guess is that you might have mixed-mode networking going on. This happens when you have two different PCs networking in two different modes -- one using "G", the other using "N". The wireless router (or access point) can optimize performance for either mode, but not for both. So, the "G" mode drags down the performance of the "N" mode PC, but even worse, with the router set for mixed modes, it performs more slowly than with either PC connected by itself.Here are some other troubleshooting steps you can try: HP PCs - Troubleshooting Wireless Network and Internet (Windows 8) | HP® Customer SupportGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------Please click "Accept As Solution" on the post that solves your issue to help others find the solution.Please click the Thumbs-Up symbol on the left of the Reply button to say thanks fopr my help.========================================================================1 more replies
I made a Google notebook to keep the minutes of a meeting my business partners and I held last weekend. I made them all collaborators on the notebook so they could all make any changes or annotations they felt necessary. However, when they go to access this notebook they are prompted for a password.
There is nowhere (at least that I can find) to even choose to password protect the notebook let alone change the password. I'm pretty confused as to what password the notebook could be. The only thing I can think of is that it's asking for the password to my gmail account, which I don't really want to be handing out. Any ideas on this one gang?
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The hinge on my much-loved Notebook has become 'loose'. Can I find repair help locally? Baltimore, MD area. What is the correct term(s) to use to describe the problem?
https://www.google.co.in/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=hp%20service%20center... You can tell them that the hinges are loose
Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.
My own notebook (Asus EEE PC S101), running Windows XP service pack 3) was twice redirected to an unknown website when I wanted to visit the Guardian newspaper website. I was using IE version 8. Then the notebook froze. When this happened, I had to switch it off without using Cleanup, which I have used safely for a long time. When I had switched it on again, I used Firefox to go to the Techsupport Forum. I followed the instructions to download dds.scr and began running it. Then the notebook froze again. It still tells me "Two logs shall be created on your desktop" Now the cursor does not move any more either. I write this from another notebook, but I cannot create a logfile,m as everything is frozen on my own notebook. Help, please,
Hi and Welcome!!
My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
The fixes are specific to your problem and should only be used for the issues on this machine.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
Please be sure to subscribe to the topic if you have not already done so.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.
Having said that.... Let's get going!!
Are you able to boot to Safe Mode at all? If you are, try to run DDS from there and when the logs are made please post them.
New here and so I hope that I am posting in the correct place.
My new notebook an M50-MX5 was in the warranty depot as we thought it had a dvd burning problem, however that was not the case; it was the media.
Anyway before it was sent into the toshiba warranty depot the level 2 tech phone support said to get the computer to be like it was when I unboxed it 2 days earlier, this was last month.
And so to my frustration all of my programs were removed, however before doing this the software techie at the office Ghosted it to my Western Digital Storage Unit and then sent it off to the Warranty Depot.
While it was in the shop I used my 3 yr old toshiba satellite 2410 which I am now typing on at this moment.
I was finally able to get the software tech from the office to reGhost my new toshiba M50 on this past Saturday and left it with him for a couple of hrs and then returned to pick it up as there was not much in the way of programs on it and so it wouldn't take long to Ghost the Images back.
Well, in my Western Digital Storage unit are Ghosts of this 3 year old satellite that I am presently using.
After the techie got my Restore Disk installed and tried to reGhost the image onto the New M50, it crashed.
He was using the wrong Ghost, he was using the one that was from this unit???
I was not happy, especially after he claimed that he now had it Ghosted with the proper Image and I tried it out and it was very sloooooow to Boot. He said it was my Norton 2006.
I... Read more
Something you might want to try (it's a pita) is a repair of windows - this may fix some of the slowness issues you're seeing. The install program he's talking about is probably the U3 component of many larger USB pen drives. I think it's on most of Sandisk's newer large drives. A repair of windows might also take care of this. I seriously doubt that putting the wrong image on the machine and then putting another image on could do any damage to the machine itself - the folks here at my job do it all the time.
We've got a desktop hooked into a linksys B router, and a notebook that accesses the internet wirelessly thru that router. lately we havent been able to get a decent connection with the notebook, and if we've gotten any at all, it gets dropped soon. is the desktop getting the majority of the bandwidth, which is eliminating the notebook from getting enough? if so, is there anyway to limit the amount that the desktop is getting?
What changed from when it was working to now?
My wife has a two-year-old Samsung notebook. Recently when she unplugged it the machine cut off, even though the battery said 79% charged (it wouldn't charge any further). I figured that the battery was bad so I bought another one from Amazon.
This one charges to 100% percent and does exactly the same thing. I'm perplexed but think there's something going on with the motherboard that won't let it use battery juice, even if Windows 8.1 says it's 100% charged.
I've tried the hold the power button down for 1 min with the battery out trick to no avail.
Any ideas? I'm stumped and think I might need to get her another notebook.
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Hello! I have a question.It is about upgrade my nootebook.I have 3rd Generation Intel Core i3-3120M can i upgrade it to Intel Core i7-3632QM ?
Leroyinc. It is listed in your manual but not sure if it will work with your system board it has a 50% chance it will work??? https://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5359405&docLocale=en_US&docId=emr_na-c0... The Core i5-3230M has an 85% chance. http://www.cpu-upgrade.com/CPUs/Intel/Core_i3_Mobile/i3-3120M_(PGA).html REO1 more replies
Good morning, I'm findig an 8 gb memory upgrade for Probook 450 G4 but i don't found the correct Hp part code, anyone can help me?thank al lot!
Pippopotamo Hello;Allow me to welcome you to the HP forums!Here is the link to the Service and Maintenance Guide for your PC: http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=10477253&docLocale=en_US&docId=emr_na-c0... The memory module info in on page 38. The part number for the 8GB memory module is 826398-850.Good Luck1 more replies
It was a great evening, watching a movie on my hp probook 450 G3 laptop. it warned of low battery-7% low, so i did plug it in and minutes later it just blacked. first ,i removed the battery, put it back and pluged it inot a power source but the light that indicates that it is charging didnt show till after some minutes but later after some minutes, it went off. the following day i did try putting it to direct power without the battery in and still it could not power on. Later on i did get a friends battery of the same everything, put it in mine and it powered on, did try his charger in my PC and it could charge...what could be the problem? For till now, i am still using the friends charger and battery while my charger and battery are working in his Pc!!! Help. Thanks.More replies
I have HP Probook 450 G3 (P5S63EA) and I see that it has an empty M.2 slot.I want to buy for my laptop M.2 SSD and chose several models.Here is Samsung EVO 850 M.2 (MZ-N5E250BW) 250 GB, interface Sata 3, format M.2, memory type TLC 3D V-NANDand Samsung MZHPV256HDGL-00000 (SM951) 240GB, interface PCIe x4, format M.2, memory type MLC. I read all available technical documentation for my laptop and see that only Sata 3 interface SSDs from HP are for my laptop. What about PCIe x4 in M.2 format? WIll it works on this laptop?Of course PCIe SSDs has very very faster read/write speed! I would prefer to PCIe ssd from Samsung.I read on this forum that other people used Samsung 850 Pro with MLC 3D V-NAND for this laptop as well. But nothing about PCIe x4.Of course Samsung EVO 850 M.2 (about i wrote upper) should works great because in using sata 3 interface in m.2 format. But what about PCIe x4? Thanks !
and small adtition.I found in this thread http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-EliteBook-840-G3-with-SAMSUN... information about using samsung 950pro (which uses PCIe x4 interface) leads to a long boot time and information about non-compatible samsung's firmware with HP laptops.May be some HP professionals could give me advice in it?1 more replies
Looking to install a second HDD for a laptop that doesn't really use their DVD bay.
Is this going to be a specific component for an HP laptop, or are they all pretty much standard now days?
Any recomendations on types / brands?
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Dual graphics in laptop HP ProBook 455 G1Hello! I have a problem. I have laptop HP probook 455 G1 with dual graphics. integrated( AMD Radeon HD 7640G)+ discrete (AMD Radeon HD 8750M). I want to install the latest drivers. but what do I do if the discrete supports them, and integration - no.? And how to properly install the driver? Thanks
Install the AMD driver that is available at the HP Support portal. (If there is not one available, leave the driver installation as it is, unless you mind that it stops working.) It contains the AMD and Intel driver. Do not install the Intel driver seperately. If you do install it seperately, the switchable grapgics function will no longer operate as expected.1 more replies
Hi, I am trying to insert my micro sim card into the port on side and i managed to get it right, but it does not pick up or read the sim card. I have tried the sim card on different notebooks and it works, and have tried on the same model on other users notebook and it does not read so am i missing something? Please help!!!
@Natz7? Is the Card Reader checked in the BIOS??? REO1 more replies
Hey Guys:I had a problem with my laptop HP Probook 450 G2 Iam using Windows 10 X64 and when i setup it's AMD Radeon R5 M255 it is setuped but without any change and only working is Intel Video Driver I tried to unsetup the Intel Driver but the new Wroking Driver is the Basic Video Driver please help me making the AMD Driver is the Main Driver Thank you for your care .More replies
Hi, I recently bought a HP Probook 430 G2 and from the very first day the battery has said charging but it was not charging so I did a battery check with HP assistant and it said it was reporting a failure and needed replacing, and so I bought a replacement which arrived today and it has the same problem and hp assistant is giving the same result. Has anoyone had this porblem before or if anyone can offer any advice on how to fix this that would be much apprecaited.ThanksMore replies
I need driver for my notebook HP ProBook 450g for PCI Simple communication controller.2. Where I find Com1 setting in device manager?
Hi: There are 4 generations of Probook 450's...G0, G1, G2, G3...so I can't give you the exact driver link. For the PCI Simple communication controller, go to your notebook's support page, download and install the Intel Management Engine Interface driver. Unfortunately, I don't know the answer to your other question.1 more replies
Hello, we have 20 of the new Probook 11 G2 min laptops (11.6"). An inserted HDMI cable is not always recognised by the system, or not at all. The sound output plays static (1 sec) before a sound with latest driver. This is Windows 10. We are hoping for a BIOS update to fix the HDMI problem? Thanks.More replies
I have product key of only 20 letters, why is this soAnd how can I get original product key
@Humza100? You can try this very nice (free) tool to show the key and a great deal of additional information:Belarc Adviser The report outputs to your system and you can save it as an .html file. Open the saved file and search for "key" The line including the key should also include your system name / full Operating System. Example: Microsoft - Internet Explorer00123-40047-12345-AAOEM (Key: CNX7R-6KL3SA-D87CX-Y9J72-8CC7P)e Microsoft - Windows 8.1 Professional (x64)00123-40047-12345-AAOEM (Key: CNX7R-6KL3SA-D87CX-Y9J72-8CC7P)e When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.1 more replies
Hello, Right now I use win7 64bit OS. And I have internet problems( speed problems, with my old laptop speed was much bigger) I use wireless internet. I want to know do I use the right wireless driver, because there are many choises in HP wireless drivers list.Can you help me ?More replies
Hey guys I have a HP Probook 6455b that is having some problems. Every time i turn the computer on the screen acts like it does not want to power on... Every now and then the screen will come on till it gets to the login page then it goes out again. My first thought that it is overheating but i am not sure because i dont have much experience with laptops i mainly work on towers.
Tech Support Guy System Info Utility version 188.8.131.52
OS Version: Microsoft Windows 7 Professional , 32 bit
Processor: AMD Athlon(tm) II P320 Dual-Core Processor, x64 Family 16 Model 6 Stepping 3
Processor Count: 2
RAM: 1782 Mb
Graphics Card: ATI Mobility Radeon HD 4250 Graphics , 336 Mb
Hard Drives: C: Total - 134918 MB, Free - 62082 MB; F: Total - 2040 MB, Free - 1524 MB;
Motherboard: Hewlett-Packard, 1455, KBC Version 75.11, Base Board Serial Number
Antivirus: avast! Antivirus, Updated and Enabled
When th epower button is pressed, the CPU fan starts and runs excessively. The CAPS lock button flashes, the power light for the power adapter flashes, and that's it. I cannot get into the BIOS by pressing F10, and nothing is displayed on screen. There are no peripheral devices plugged in. I have removed the battery and mains adapter and press and held the power button for more than 15 seconds as instructed in another article - same symptoms, ie, CAPS lock button flashes, the power light for the power adapter flashes, and that's it. I have removed and reseated the memory module and and tried starting the machine - same symptoms, ie, CAPS lock button flashes, the power light for the power adapter flashes, and that's it. I have removed the hard drive and and tried starting the machine - same symptoms, ie, CAPS lock button flashes, the power light for the power adapter flashes, and that's it. I've reassembled the machine nd and tried starting the again - same symptoms, ie, CAPS lock button flashes, the power light for the power adapter flashes, and that's it. I've even tried NOT using the power adapter, just turning the machine on with the battery in place - ame symptoms, ie, CAPS lock button flashes, the power light for the power adapter flashes, and that's it. Does anyone have any idea how I can at least get into the BIOS or run any of the diagnostics tests? If I could get that far, it wo... Read moreMore replies
Hello everyone!I want to reset my bios password , So .. How can i get my Personal smc.bin file for my HP Probook 450 G0?
Hi, You will need to call HP Business Support to request this ( ask for level 2 support ) - the file will then be emailed to you along with instructions on its use. If you live in the US, contact HP Here. If you live in the UK, contact HP Here. If you are in another part of the world, start Here. Regards, DP-K1 more replies
I am interested in buying one of these devices however I have some questions: Is there a WWAN module on the Australian version and if not, is there a SIM slot that can be used with 3rd party add-in card? Does the motherboard chipset support USB 3.1, contrary to the specifications listed on the website, i.e. is it the Union Point 200 chipset? Also, there is no information regarding Discrete Graphics, so is the NV-930MX(2GB) actually included? The internal drives are listed as 500GB however the online store says it is 1TB. I'd appreciate some clarification on this as I'd like to know what I am purchasing. Thank you References: http://www8.hp.com/au/en/products/laptops/product-detail.html?oid=10477368#!tab=specs http://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=Z3Y53PA&opt=&sel=NTBMore replies
Hello, How can I configure Elitebook 820/840 and Probook 640/650 BIOS that it allows me to do UEFI network boot? I need to deploy Windows 7 x64 together with TPM 2.0. I can do that successfully with USB boot media but not from the PXE. Best,KaidoMore replies
Hey All, I'm looking to buy a new HP Probook 450 G3 model number T3L12UT, and from what I understand in addition to having a HDD included, there should be an empty m.2 slot for a solid state drive. My plan is to keep the HDD and add an SSD, but I want to make sure that this specific model of the Probook has that empty m.2 slot. I guess the easiest question would be, do all models of the Probook 450 G3 come with that extra m.2 slot? Thanks for your time Phil
Here is the link to the Service Manual.There are four models available in the USA.One service manual covers all four models. Page 47 shows removal/replacement procedure for M.2 SSD. Page 2 shows compatible drives: M.2 2280 SSD (NGFF), SATA-3 Supports the following drives: ? 256 GB TLC ? 128 GB TLC Set as primary storage if selected. If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.If my answer solved your problem please mark it as the Accepted Solution. Thanks!1 more replies
Please help me with a problem :
I have conected my laptop with tv and home cinema by hdmi but is working only 2.1
If i go on control panel -sound - ati hdmi output -configure the only option is stereo.
How i can configure to go 5.1 ?
On many systems, two channel stereo is all that is available. It can be hardware limitations and with a laptop there isn't much you can do.
I can't find anything on HP or other sites to confirm just stereo, but if that is all you are getting I suspect that is it. This is sold as a "business" laptop so it may not have all the Media features a "non business" or "consumer" model may have.
Hello everyone! I have HP ProBook 440 G3 (X0N42EA) with Windows 8.1 x64 installed on M.2 SSD 256 GB TLC (SanDisk X400 if it is important), which is installed in my notebook from the factory. Win 8.1 was upgraded from Win 7, which was installed from the factory also.This model has both M.2 and SATA sockets. So in my case I have a free SATA socket. I want to upgrade notebook's storage volume adding a 2.5 512 GB SSD (SanDisk X400 also, if it is important also). I insert new SSD, start the PC and get an error message, that boot device not found and I have to install an operating system.OK. I set up in the BIOS (UEFI interface actually) UEFI boot order: 1st - USB; 2nd - M.2; 3rd - SATA. And for legacy boot order I have only two options, which are also set up respectively: 1st - USB; 2nd - M.2. New SATA SSD volume even doesn't display in legacy boot order options. I save changes and reboot PC and have same situation, same message.I try different ways: checking only UEFI boot order, only legacy boot order, checking both of it - no results. Even when I choose M.2 directly for boot via F9 button - no changes.When I unmount new SSD from notebook, PC starts normally, everything is OK.Both M.2 and SATA SSD are MBR partitions, if it is important. Does anybody know how to mount SSD into SATA socket and make PC boot system from M.2 SSD? Thanks in advance!More replies
Is it possible to upgrade to a I"ntel 535 2,5" SSD 480GB"
Hi @hulp_gezocht! Yes, you should be able to put a SSD in your notebook, but since there is only one HDD bay and all you need to do replace it with the SSD. Here's the link to the service manual if you want to read ahead on how to remove and replace the HDD, more specifically - page 52:http://www.hp.com/ctg/Manual/c03054480.pdf Hope this helps and best of luck!
Official WD Representative.Please, Kudo me and choose as Answer if this post helped you!
Have performed hard reset, other known good power adapters, removed battery, memory and hard drive, installed new power cable all to no avail. These units will not start.More replies
I bought this probook used, it turns on & runs okay on the AC charger/adapter, but will not turn on or run on just the battery alone. . The battery says it is charging ok and is now 100% charged , it still will not turn on without the adapter. Is this a laptop problem or could it be a bad battery?More replies
Good day All, Kindly help with the following drivers for Hp probook 450 G2, windows 8.1 pro 64 bit. Display AdapterPCI\VEN_8086&DEV_0A16&SUBSYS_2248103C&REV_0BPCI\VEN_8086&DEV_0A16&SUBSYS_2248103CPCI\VEN_8086&DEV_0A16&CC_030000PCI\VEN_8086&DEV_0A16&CC_0300Network Controller PCI\VEN_8086&DEV_08B3&SUBSYS_00708086&REV_83PCI\VEN_8086&DEV_08B3&SUBSYS_00708086PCI\VEN_8086&DEV_08B3&CC_028000PCI\VEN_8086&DEV_08B3&CC_0280PCI communication controllerPCI\VEN_8086&DEV_9C3A&SUBSYS_2248103C&REV_04PCI\VEN_8086&DEV_9C3A&SUBSYS_2248103CPCI\VEN_8086&DEV_9C3A&CC_078000PCI\VEN_8086&DEV_9C3A&CC_0780 Regards.
Hi: You need these drivers... This package provides the Intel video drivers, control panel and display audio driver for supported notebook models running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp73501-74000/sp73595.exe This package provides the drivers to support the Intel 7260/3160 Wireless LAN adapter in supported notebook models that are running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp70001-70500/sp70472.exe This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp69501-70000/sp69938.exe1 more replies
Needing drivers for PCI Simple Communications Controller also have an Unknown Device in other devices in computer management.
Hi: For the PCI Simple Communications Controller you need to install the Intel Management Engine Interface driver found under the chipset driver section. For the unknown device you probably have to install the 3D driveguard driver found under the storage driver section.1 more replies
I ordered a probook 450 with a 256 gig M2 ssd.Im wanting to know if i can add an addition hdd since the factory hdd is in the the M2 form factor?
https://m.newegg.com/Product/index?itemnumber=N82E16834266511This is the poduct in question.3 more replies
Hi, I'm a field service tech with a frustrating problem. HP Probook 640 G1, initial customer complaint was that the system will charge battery when turned OFF and plugged in, but system will not charge battery or use wall power when turned ON. Battery and power cable were replaced; no change. Conclusion at that point was a problem existed between the power cord and power connector on the system board; thus the system board was replaced. Since then, the laptop will not power up at all, on battery or when plugged into the wall. Today I replaced the power button board, and got the same symptoms, but noticed that when I press the power button, the battery indicator LED blinks nine times and stops; nothing else happens. Any suggestions would be greatly appreciated.
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Hiii.... its Subhranshu.. dr frnds i hav HP PROBOOK 5310m [energy star] my notebook dosent start at all..... its jst 2 months old(bought on may 3rd 2016) it was performimg excellent till the last time i used it(7th jul 2016). Also i had shut it down properly and yestrday when i turned it on it showed a message:''NON-SYSTEM DISK OR SYSTEM DISK NOT INSTALLEDREPLACE AND STRIKE ANY KEY WHEN READY''And didnt start at all. Plz help me run my notebook
Sorry friendsThe actual message is: ''non-system disk or disk errorreplace and strike any key when ready''Please please please help1 more replies
Needing drivers for PCI Simple Communications Controller also have an Unknown Device in other devices in computer management.
Hi: For the PCI Simple Communications Controller you need to install the Intel Management Engine Interface driver found under the chipset driver section. For the unknown device you probably have to install the 3D driveguard driver found under the storage driver section.1 more replies
Attempted to up-date to Windows 10. Couldn't do it. Microsoft (MS) Tech tried to do it and couldn't do it. It seems there are some security tools that must be removed as they are incompatable with Windows 10. MS tried to remove and couldn't do it. He said they were on the mother board and when he tried to remove them they just kept coming back so once again he couldn't do it. He said contact HP and they could do it. Unable to find anybody at HP that can do it. As you can see nobody can do it so I guess it just cannot be done. That is unless some fine person out there has discovered a way to do it. If thats the case please tell me ho wo do it.More replies
Hi, Got a Probook 470 G1 that doesn't want to power up. The small LED beside the power input socket is flashing constantly on and off (white). I've tried removing the battery and holding down the power key as recommended but to no avail. Also tried powering it up without the battery, but still only get the flashing white led. According to one forum, the flashing white led is a sign of a battery straight out of the factory that needs charged. The laptop was working fine until a couple of days ago. I inadvertently left it on all day with a powerbank connected to the usb. I'd thought it was my mobile phone that I'd plugged in. Is it possible that connecting the powerbank had damaged the battery? Any advice would be gratefully received.More replies
I have 2 HP Probook 4545. We have a domain and shared folders on the server. When I try and add the default save location I get the message "unsupported file location" also I get the message that it needs to be indexed. Funny thing is it only happens with the HP 4545's. I can log on to any other laptop and they are good. I have tried the normal things like linking another folder and also the command mklink with the same results. Any ideas?
I would like to get some additional information about this if you don't mind.
What program are you trying to change the default save location in? Is this for My Documents, is it for Microsoft Word, is it for Microsoft Excel?
What is the exact error message you get when you try to add the default save location?
?????? ????. ?? ???? ??? ????????? ???????? ? ????????, ????? ???????? ???????? ????????, ???????? ???.????? ??????? ? ???, HP proboor 6475b ? Windows 7*64, ? ???? ????????, ???????? ??? 1 ????? ????????, ???????????? ?????????:- ?? ???????? ????? USB 3.0; ??? ?????????? BIOS ???????? ?? ???????, ? ????? ???? ?????? ????????? ????????? HP ??? ?????????? ??????, ???????? ?????? ? ??????? ????????? ??????. ????????? ?????????? ???????, ????? ??? ??????? ??????????, ?? ????????? ????? ?? ????? ????? ? ?????????? ??? ????? ???? ? ???? ????????...??? ???????? ???????????, ??? ?? ?????. ????? ???-?? ??????? Good afternoon. Don't know how to write about the problem in order to observe the accuracy of the translation, try this.I bought a laptop with it, proboor HP 6475b Windows 7*64, during the inspection, the seller gave 1 month warranty, revealed the following:- do not work USB 3.0 ports; updating the BIOS the problem did not disappear, and moreover lost HP proprietary interface to control sound, screen brightness using the sys... Read more
@Wolde? Try these 2. "Reboot after installing." http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5217803&swItemId=ob_125616_1&swEnvOid=405... http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5217803&swItemId=ob_129672_1&swEnvOid=405... REO1 more replies
I have purchased HP probook 440G1 in the year 2013 with 04 (four) year warranty but HP Support Assistant shows that warranty expired on 13.01.2015. How it can be? Sl. No. is [Personal Information Removed], PRODUCT NO. - F6B15PA#ACJ PLEASE EXTEND THE VALIDITY OF WARRANTY FOR FOUR YEARS FROM THE DATE OF PURCHASE. REGARDS. PREM CHAND
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.
Which model of M.2 ssd i can use to upgrade ProBook 450 G3 notebook?
@Den_m2014? Solid-state drive, M.2 256-GB, TLC827583-001 128-GB, TLC827053-001 Your manual here. http://h10032.www1.hp.com/ctg/Manual/c04825517 HP ProBook 450 G3 Notebook PC - Remove/Replace videos http://h20464.www2.hp.com/results.htm?SID=7834555&MEID=9A46722E-8743-4B24-A407-EC5BCB0254FA REO7 more replies
hello,i bought a probook g3 440 and i have upgraded windows from 7 to 10.i'm enough disapponted with the fan noise,the fan often goes on and off,and also with simple operation like internet browsing and when idle toofor example controlling a usb pen drive with windows defender the fan is noisy and always runthe core temperature using "Core Temp" says over 60°C when about 40 in idlemy impression is that the fan becomes noisy when core exceed 50°Croom temperature is about 15°Cmy 8 year old notebook was not so noisy..it's a normal thing?i can do something?
After you pgraded to Windows 10, did you install all the new drivers for this OS? also, did you check for a new or updated BIOS ?2 more replies
Hi,I've twice had to exchange a Probook 450 G3, for additional reasons also (faulty power connector), so have had experience with 3 units altogether. All 3 had the same issue, the fan would kick in too often, a few instances a minute, making an up and down whirring sound which was very annoying and distracting. The strange thing is that the fan would kick in when the CPU usage was minimal, <5%, web browsing is the most taxing thing I do, no gaming or intense graphic applications.Never had an issue like this with any other laptop/computer, it's basically brand new so no possibility of dust, too hot environment etc. My 8 year old Dell laptop with much more inferior specs handles these activities easily with infrequent fan noise/activity.The laptop is not getting noticeably hot for the fan to turn on and off so often. Is the G3 so heat inefficient that the CPU gets too hot very easily, or is the fan's thermal sensor temp. range too low and the fan is kicking in unnecessarily? I've updated the BIOS and chipset and already contacted HP support who want me to send it to them, but I explained that this issue happened on all 3 units, revealing that the model design/components could be at fault.Would appreciate any insight/explanation for this.More replies
Hi,I've twice had to exchange a Probook 450 G3, for additional reasons also (faulty power connector), so have had experience with 3 units altogether. All 3 had the same issue, the fan would kick in too often, a few instances a minute, making an up and down whirring sound which was very annoying and distracting. The strange thing is that the fan would kick in when the CPU usage was minimal, <5%, web browsing is the most taxing thing I do, no gaming or intense graphic applications.Never had an issue like this with any other laptop/computer, it's basically brand new so no possibility of dust, too hot environment etc. My 8 year old Dell laptop with much more inferior specs handles these activities easily with infrequent fan noise/activity.The laptop is not getting noticeably hot for the fan to turn on and off so often. Is the G3 so heat inefficient that the CPU gets too hot very easily, or is the fan's thermal sensor temp. range too low and the fan is kicking in unnecessarily? I've updated the BIOS and chipset and already contacted HP support who want me to send it to them, but I explained that this issue happened on all 3 units, revealing that the model design/components could be at fault.Would appreciate any insight/explanation for this.
I've seen other people complaining about the same issue, so I'm not alone: ProBook 450 G3 - Fan going on & off for no reason Fan making a wavy sound / HP ProBook 430 G3 Laptop's cooling fun speeds up speeds down constantly fan noise HP probook 430 G2 - fan noise probook 450 g2 cooling fan1 more replies
I accidentally spilt tea on my keyboard of hp ProBook 4440s. I dried it the best as i could. Everything seems to work fine, only my trackpad is now not working. What should i do? Also is this ProBook 4440s keyboard spill proof? I am scared and afraid. How do I repair my trackpad?More replies
I'd like to install an M.2 SSD as a boot drive in my Probook 640 but I can't find the slot. Does anyone have an schematics or pictures to share? The only open slot I can find is over the WLAN module (I believe it is used for the optional broadband module). The socket does not seem compatible with an M.2 drive. Thanks! G.
UPDATE: I just installed a MyDigital 42mm M.2 SSD in that slot. After activating the M.2 option in BIOS, the card is recognized instantly.10 more replies
i upgraded my system from windows 7 to windows 10 and am having issues with my audio, i troubleshooted and it responded that am missing base system driver and PCI communications driver please what do i do
Hi: Your notebook is not supported by HP for W8, W8.1 or W10. The missing devices have no bearing on why the audio is not working. You use the windows 7 drivers for the base system and pci simple comms controller devices. The base system device needs this driver. This package contains the Ricoh Media Card Reader Driver for the supported notebook models and operating systems. The Ricoh Media Card Reader driver enables the integrated media card slot. ftp://ftp.hp.com/pub/softpaq/sp46501-47000/sp46999.exe The PCI Simple Comms Controller needs this driver... This package provides the Intel Management Engine Components Driver and Interface. ftp://ftp.hp.com/pub/softpaq/sp59501-60000/sp59684.exe What is the problem with the audio? No sound at all? First see if the W7 driver works for the audio too...install and restart the PC. This package contains the IDT High-Definition (HD) Audio Driver for the supported notebook/laptop models and operating systems. ftp://ftp.hp.com/pub/softpaq/sp48001-48500/sp48147.exe If that doesn't fix the sound, I have one other thing you can try.1 more replies
I recently setup my windows.after that I found that my laptop is muted.And it says no audio output device is installed
hi Go to the link below and update the latest drivers avilable http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7834518&swLangOid=8&swEnvOid=41581 more replies
About two weeks ago I bought an HP Probook 4710s. Everything was fine until about 2-3 days ago. I was playing a game on my computer when it randomly turned off. I tried powering it back on and it shut off within two seconds. It felt a little hot so I went to bed and it worked fine the next day. The next day I didn't play any games and I was just using it normally, (browser, yahoo and aol messanger) and it shut off again. It didn't feel as hot this time. Finally, this morning I was watching TV and put down laptop to get a drink and when I got back a minute later my computer had shut off. This time it was not very hot at all. I've been googling things but haven't really been able to find any answers. I don't know if it is a hardware issue, or lack of updates of some sort, or If i got a bug that makes my computer think it's overheating and shut down. It's pretty annoying since I JUST got this computer. Any information in the right direction is appreciated.
Thanks in advance.
By the way I am running Windows 7.0 Professional. I'm not sure why the thing to the left says OS:Vista1 more replies
Hey guys, I recently bought ProBook 450 G3 with i3 Skylake processor and 256GB SSD. Dont get me wrong, it is well crafted machine, but one thing gets on my nerves. Due tu specs, I did expect almost complete silence. However, when I am broswing, or even doinn simple things in Office, the fan countinously goes very loudly on and off, for a short period of time (5 sec.) without any reason. The notebook´s temperature in that situation is around 40C, but I believe it is not the main factor, since not always when the laptop is over 40C fan kicks in. I mean, it is irregular and I am not able to pinpoint the cause, mainly because there may not be any. As the fan noise is very hearable, it makes working on this laptop in quiet enviroment kind of annoying. I have to add that all drivers and BIOS updated and no obstales are near the vent. I also tried various power plans etc. Basically all to minimize that behaviour but it still occurs. Any idea how to solve this is more than appreciated. Thanks in advance!
I'm having the same problem, in fact I had to exchange a few Probook 450 G3s for various reasons including the weird and overactive fan noise, and all had the same fan issue, makes you doubt the build quality. This is my first and last HP laptop, I won't be buying HP again, back to Dell or someone else.1 more replies
I bought a managed probook and i didnt notice it and it wont let me log on, and it says that there is already an administartor account and i try to go to bios settings and it says enter admin password i was wondering if you have a default password or something that might work.More replies
Hey all, Nice forum and really have found a lot of useful info here but still need help. My 650 G1 started showing Plugged in / Not Charging. I found the following link on HP but when I try to run the SP / BIOS update, it tells me that this update (SP67772) is stepping back from what I currently have on this laptop. Do I do this anyway or is there some other update that needs to be done and I keep my current version? http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c05058319 It was purchased earlier this year and is still under warranty but when I try to do an on-line chat, it tells me that the serial # is not valid but I know it is. Anyway, any help that you all could send my way would be appreciated. Thanks.FrankMore replies
Hi,gave my laptop hp6560b to my daugther. She entered a bioss password administrator but lost it. I would need to remove it now. I read that it can be done with smc.bin. Would it be possible to provide me with the appropriate file. If yes I will send you serial number and uuid of the laptop.Looking forward to your support.Best regardsPat51More replies
I was trying to restore the factory settings to get rid of some unwanted software I couldn't delete. The recovery process kept failing. Now when I try to start the laptop it says there is no operating system installed. I want to download a recovery cd on my other laptop, write it to a cd/DVD disc, and restore the laptop from this recovery disk, can I download the files needed to do this anywhere. I will buy one if necessary but would obviously prefer a free version. The laptop is around 12 months old, may be just over, may be just under.
Shaunh84 Hello;Allow me to welcome you to the HP forums!I read your post about needing recovery media and wanted to help. Sorry, there is nothing you can download and nothing available for free. Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities. Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlSince HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/ Good LuckI am a volunteer and I do not work for, nor do I represent, HP.========================================================================If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.3 more replies
i just recently bought a new hp probook, other wise it's been handeling fine except that when i've shut the lap top off, ( from the start up menu shut down option) it will just randomly (usually during the night) start up on it's own. i've checked up date programs but their updaters should update somtime during the day time...
There has to be some sort of program that has been configured to start up the laptop after having been turned off x amount of time or at a certain time, I would also have a close look at the BIOS as wake on LAN or a similar setting may cause this as well.1 more replies
I had upgraded to Windows 10, that was a mistake in itself because of the mess with the DVD drive and other drivers. In any event I attempted a full recovery and apparently the inage on the disk was corrupt. Now I am left with an inoperable system. Is there somewhere I can download the factory image from the website? I cannot find the image. Please help....
mjs0623 Hello;Allow me to welcome you to the HP forums!While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!If that is not bad enough, the Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo... Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:If you live in the US or Canada, contact info... Read more1 more replies
I have a strange problem.When i start the Laptop and go into the Bios all the keys are working just fine.When Windows is started the Z,X,C and ENTER keys are not working anymore. The following has been done already: 1. Cleaning laptop (incl. the inside, fans etc.....)2. Keyboard has been replaced.3. Heatsink has been replaced.4. Motherboard has been replaced.5. Reinstall the drivers6. completely re-install the business image. But with no result. Do you have any other suggestions? Kind Regards, Arthur de BoomField Service EngineerHPCDS the NetherlandsMore replies
I am having a strange issue. I have 2 Probook 655 G2 that are shutting themselves off and overheating regularly, the fans run constantly it seems but when I feel the vents the chasis does not feel unusually hot. When they were new with Windows 7 there was no problem, the problem only arises after I upgrade them to Windows 10. I have gone through and done all of the windows updates available, have all of the latest drivers on from HP, the latest BIOS. I even sent one of them into HP Depot twice for repair and they report no problems. I am not sure where else to look so any help or suggestions woudl be much appreciated. ThanksMore replies
Hello people, I have bought a HP ProBook 470 G3 and I am trying to insert a second hard disk into the notebook. The first drive is a SSD M2. I found out that there is no bracket inside the notebook, so I cannot secure the hard disk. I have found the HP 828147-001 HDD Hardware Kit, but then I get two different brackets. One with three screws and one with four screws. I need the one with four screws. I hope one of you can help me to find the right one what will fit in my notebook. BrokenWing PS: I am located in The Netherlands.
Dear Customer, You have found the right part number for the HDD Bracket. 828147-001You may use this and it is compatible. For more information sending you the complete guide. Please check the below link. http://cdn.cnetcontent.com/f0/f9/f0f98127-beaa-45b0-bb5b-58a10d8ef9a5.pdf Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee3 more replies
So yesterday I opened my Probook 4540s, and it was at 0% charge (The OS literaly displayed that), which was weird. I tried playing with it a little, I've connected it to a charger, and it did not detect it - and eventually the probook shut down.At this moment the laptop won't turn on, and my guess is it's either the power brick, or the motherboard. I tried replacing the power cable connected to the brick but it didn't quite help.When the power cord is connected to the laptop, the LED blinks each second, but its a weird blink, like not on\off, it's turning on, blinking, turning on, blinking etc, but the laptop isn't charged, it wont start with either the battery connected or without it. Tried hard resetting, didnt work either.Does that sound like more of a motherboard issue? If so, what could I do to fix it? Should it be expensive?
When I say it did not detect the charger I mean it was simply not charging1 more replies
Hello everyone I have just bought a HP probook 450 G3 laptop. It is now running windows 10 64 bit single language. However, i cant seem to find the stereo mix on the recording setting. The sound card is conexant. is it not included? It would be weird if it is not included since my old HP compag 6520s which i purchased 8 years ago also got this functionality. please show me how to have that feature worked on my laptop Thanks in advance
Have the same problem with HP Probook i7 450 G31 more replies
My employer and I are seeking a computer skin for the HP Probook 450 G3 that has large print labeling for the keyboard. We know that most skins of this nature are designed for independent keyboards; but this is a case where the staff person has a laptop and is also sight impaired. We're not seeking large print stickers as others may use this laptop during and after the internship period. We're wondering if anyone might be able to help us.Peter KelleySt. Paul, MN USAMore replies
Hello, i have a HP ProBook 4520s and im using windows 7 professional i tried to insall windows 10 couple of times and when it downloads and starts install in middle of some reboots i get a black screen and its stuck i tried to update my graphic card it says its up to date any suggestions please? thank you.More replies
Hi, I am using HP ProBook 440 G2 & Windows 7 Professional 64 bit OS. I need the below driver. ACPI\INT33A0*INT33A0
Hi: You need this driver for that device... This package provides the Intel Smart Connect Technology driver for supported notebook models running a supported operating system. The Intel Smart Connect Technology driver enables the system to resume from sleep mode and update supported web applications such as email. The system enters sleep after the update is completed. ftp://ftp.hp.com/pub/softpaq/sp69501-70000/sp69923.exe3 more replies
Hey, this Is my first time posting probably ever in any forum. Im not a genius when it comes to computers, but I more than get buy. I have a home studio that I have had for almost 4 years now. I bought my laptop new for this purpose also 4 years ago. I needed firewire and couldn't quite afford a macbook or imac plus I am familiar with windows OS. I could of went with a hub of some sort but my desktops were already full of stuff. Anyways I bought the HP Probook 6465b after the store owner swearing it would function just as good as a macbook. IT HAS BEEN A NIGHTMARE! I guess simply for the fact of not going with an intel chip. My Question, Is there an upgrade im unaware of or a part or two I can buy to fix these issues cheaper than a used macbook or laptop on windows garaunteed to functionas needed?More replies
I have HP G2 450 Probook. I am recieving these annoying ads for the last few days. I cancel them out but after a few seconds they appear again images of ads are attachd. any siggestions??More replies