I have a hp envy x360 notebook and i had bought a hp active stylus for it, the stylus has not worked and I would like to know if the stylus is meant to work for my envy or not or is my stylus broken.More replies
Computer fully charged but won't turn on. Bought for school a few months ago. I have very little hours on it. My class started now I can't turn on. Please any advise.Can I return for repair?More replies
I have the ENVY x360 model m6-aq103dx. I bought it because I was told it is compatible with the HP active PEN. I bought the pen and tried it, it didn't work. I called HP for the TENTH time to ask about the compatibility and set up. I was told the active STYLUS would work, so I bought the stylus. It doesn't work either. The packages list which computers the pen and stylus are compatible with; none of which list the ENVY x360. I would understand if the HP "techs" had told me that my computer is not compatible but instead they say "it may be if it has the right digitizers/driver/capability/etc." So do I need a different computer or is there a way to make this one communicate with either of the writing tools I have bought??More replies
I wish to use a generic stylus or a good stylus pen with on the touch screen. USe it to edit , comment on documents with MS -Word, .pdf and other Application software like BAmboo Paper. Please recommend which stylus should I buy in India? Second the touch screen is 15.6" diagonal FHD IPS WLED-backlit touch screen (1920 x 1080) using Windows 10 Home 64 Bit - 10 point touch OS . IS the touch screen CAPACITIVE or RESISTIVE? Meaning thereby : which would be the best stylus pen that would work on it? Any other information and link would be most welcome. Thank you in advanceMore replies
I have gotten one of these a few days ago and first day the Laptop overheated and rebooted. Twice. 2 days later again it overheated and rebooted. Twice. The Battery charger also gets extremely hot. So i went and took it back earlier today and got another of the same exact kind, and again it still gets extremely hot and i just don't really know what to do anymore. I really like it but i don't know how to stop it from getting so hot. The times it gets so hot that it reboots is when i am watching Youtube for a bit or playing te Blizzard game, Heroes of the Storm. I've been keeping it on one of those cheapy wooden foldable table things.More replies
HP ENVY 15 x360 Notebook w101TX : Can One USe a BAttery Power Bank HP 7600 Power Pack With It ? The BAttery life is very poor - can one use this http://www.hpshopping.in/HP_7600_Power_Pack HP 7600 Power Pack(HP Part Code: T7U14AA) Capacity: 7600 mAH With it through its USB port to enhance battery life in case required? Average battery life of the laptop is 3-4 hoursMore replies
I turned on my brand new HP Envy x360 Notebook last night. It asked me for a Microsoft id, password and pin. I did all that and entered it into my Envy. I then turned off the WIFI and turned off the notebook and went to bed. Today I turned on the notebook and the screen lit up nicely. The screen asked me to type in my Microsoft pin. I did and a mesage came up that says "Your device is offline. Sign in with the last password used on this device." I hit okay. Then the screen asks me for the pin again. It won't accept a password. It wants a numerical pin. It won't accept my pin or open the computer. What do I do?
Hi, My suggestion: use a different computer to reset Microsoft password to logon to new computer online and leave it for a while before turn it off. https://support.microsoft.com/en-au/help/12429/microsoft-account-sign-in-cant Note: Normally new computers can take up to 2 hours to update. Regards.1 more replies
What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.
Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare. For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.3 more replies
Hello Everyone, Has anyone got this model from HP - Pavilion x360 13-u112TU. I couldn't find it on HP Website or anywhere on Internet. The model available (HP Pavilion x360 13-u005tu), similar to this, have 4 GB RAM while this one has a 8 GB RAM and another empty slot for possible expansion upto 16 GB. The only downside of this model compared to other similar model (HP Pavilion x360 13-u005tu) is that this one has a 45W power adaptor, instead of 65W on the other laptop. It seems this model has been discontinued by HP. Can somebody pleae share their experience if they have this particular model.More replies
I bought a HP Spectre x360. It does not pair with Microsoft Bluetooth mouse 3600How to fix - I think is more than driversMore replies
I BOUGHT 11.6 INCH HP PAVILION X 360 11K107TU TWO DAYS BACK FROM HP SHOWROOM IN DELHI , IT FREQUENTLY RESTARTS OF ITS OWN INN THE MIDDLE OF WORK , IT IS A REAL PAIN AND A REAL BAD EXPERIENCE SO FAR.I HAD READ SIMILAR REVIEWS ABOUT THIS LAPTOP AT SOME FORUM,PLZ HELP ME OUTMore replies
A problem has recently developed with my Envy notebook. About 2 weeks ago my entire wireless network began slowing down when on it. Noticeable on all devices. When my provider came out, checked and tweaked some issues it appeared to be ok. I went on with my daughers HP laptop and was drawing 20-24 mbps all over the house. When I reconnected mine to the system I was only pulling 6, 3, 5, up and down. It doesn't start right away but after a few minutes. So I put my duaghers right next ot mine and low and behold, when I ran her's it pulled 3 - 6 also. So I turned my wi-fi off and hers' popped right back up. I have also tried this with an old XP mini, my i-pads etc. As soon as mine gets on the network the speed crashes. This also happens with no one else home and no other devies conncted. I have downloaded the latest up to date Intel driver for this network adapter and it hasn't changed anything. Any ideas?
Bill_Ving Hello;Allow me to welcome you to the HP forums!I read your post about wireless networking poor performance and wanted to help. My immediate guess is that you might have mixed-mode networking going on. This happens when you have two different PCs networking in two different modes -- one using "G", the other using "N". The wireless router (or access point) can optimize performance for either mode, but not for both. So, the "G" mode drags down the performance of the "N" mode PC, but even worse, with the router set for mixed modes, it performs more slowly than with either PC connected by itself.Here are some other troubleshooting steps you can try: HP PCs - Troubleshooting Wireless Network and Internet (Windows 8) | HP® Customer SupportGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------Please click "Accept As Solution" on the post that solves your issue to help others find the solution.Please click the Thumbs-Up symbol on the left of the Reply button to say thanks fopr my help.========================================================================1 more replies
My in box deletes messages before I can read or save them.
Hi @threadfin410?, What email are you using (Gmail, Outlook, Yahoo...)? And are you accessing it in an Internet browser? Do you access the same email account on any other devices? When the messages are deleted, can you still find them in your Deleted/Trash folder? Any additional info would be helpful.3 more replies
Hello. I have just bought this notebook and I searching on google i noticed it has an internal M.2 port next to the HDD, and in this hp official manual it mentions M.2 SSS support, but not for this specified model. How do i check compatibility ? (mostly with BIOS). It would be awesome if i could add a SSD without loosing the 1TB hdd. Thank you.More replies
I didn't realize that when I bought my HP Envy last winter (over $800) it didn't come with a DVD/CD player. I assumed all laptops came with them. If I'd known it didn't, I wouldn't have bought the laptop. Gaming and burning DVD's is a fun thing for me. How in the world can you download certain things to the laptop if there's no DVD/CD player?? I don't know a lot about computors but for me this is has been an epic disappointment... I'll never get my money's worth out of this laptop and I certainly cannot afford to replace it. Anything I can do about this?More replies
Same as above. Got that dialogue box and then nothing. 13 inch specter and HP active pen here.
Hi @sirianth, Welcome to the HP Forum! I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More What is the product or model number of your Spectre x360? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? What is your operating system? I grasp you are having an issue with the HP Active pen. When I checked the HP Notebook PCs - Compatibility with HP Active Pen and HP Active Stylus chart, it looks like you need the HP Active Stylus and not the pen. If you are unable to return or exchange the pen. please contact HP Support for assistance. Contact HP Support Fill out the online form and follow the prompts. Please let me know how it goes. If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the ?Thumbs Up? below. If there is anything else I can do to help, please be sure to let me know!1 more replies
I just purchase a HP Spectre x360 and the HP Active pen from Best Buy. Great laptop but I have noticed that I need to press VERY hard before the pen responds. If I don't press hard, then pen strokes appear very light. When I cross H's or T's the cross doesn't register. If i put the laptop in Tablet mode, then I can get the letters to appear as expected. But when Writing on the screen in regular "laptop" mode or "Tent mode", the letters appear as "chicken" scratch I didn't find any settings for adjusting the Pen's Sensitivity in windows or one note. I would prefer that the pen behave more like a finger. Just more precise.
I've heard better review for the Dell Active Stylus (the one with aluminum top half). It has worked great for me and I heard it has better sensitivity.9 more replies
is there an active pen available for the Spectre 15? many thanks
under support, software & drivers, spectre x360 15t, firmware:http://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ap000-x360-convertible-pc/9256669/model/10193271#Z7_3054ICK0K8UDA0AQC11TA930O2 Titled HP Touch Controller Firmware Uupdate, 1.00,A,1 Rev.A Another posted said to extract the files from the executable (I used winrar, he used 7-zip; I figure any zip app can do it), then run the bat file. Works now!!! I find the Dell stylus much more responsive than the HP stylus.10 more replies
It should be an easy thing to do. Contact HP Sales with my computer information, order the accessory I would like to purchase. Turns out, not easy at all. So I'm asking here: does anyone know of an Active Pen that will work with the Spectre x360? I'm hesitant to order one via eBay if there's only a chance that it will work (HP Store and Amazon seem to be sold out.)I contacted HP Sales. Not kidding, below is the transcript of the chat I had with a sales "consultant". To say that she is incompetent is an insult to incompetents. I can't find an email address for support to send this to, either.10/13/20161/17:45 PM Connecting...7:45 PM Connected. A support representative will be with you shortly.7:45 PM Support session established with TANIYA.7:45 PM TANIYA: Welcome to HP Customer Support for Notebook Support. My name is Taniya and I will be your technical support specialisttoday.NOTE: For security reasons, PLEASE DO NOT send credit card information via this chat window. If I need that information from you later, I willlink you to a separate, secure, HP web page to provide your credit card details.7:46 PM Connecting...7:46 PM Connected. A support representative will be with you shortly.7:46 PM Support session established with TANIYA.7:46 PM Elizabeth: Hello. I have a question about which Active Stylus to buy for a Spectre x360.7:47 PM TANIYA: Okay7:49 PM TANIYA: I am sending you links you can check them7:49 PM TANIYA has sent a link: http://h30094.www3.hp.com/product/sku/111... Read moreMore replies
greetings. Will we see in Future a other Version from the Envy X360 with AMD APU and DUAL CHANNEL RAM? I dont now why the hell you but only one Ram slot in this Maschine.... Pls Tell me if we will see more Envy X360 with AMD APU ... better a 9830P with Dual Channel RAM.. and open Features for overclocking and undervolting... Pls build this. I like the ENvy.. and i will buy 2 of them.. but not with singel Channel ram... this makes no sense.. AMD can have such more Power with fast RAM. greetings SunjyMore replies
Hello, I have an Envy x360 15t-w000 purchased a little over a year ago. Product number K8Q06AV. I recently cracked my screen and am having trouble locating a digitizer. I do not need an LCD, just the digitizer. Could you possible tell me where I could purchase one? Thank you!
This looks like one or both of these may be the correct part. HP's Manual: Manual provides no part number for the digitizer and glass. I would suggest pulling the screen and disassembling down to the glass and digitizer and compare to the pictures in the auctions: http://www.ebay.com/itm/HP-Envy-x360-15t-15t-w100-Touch-Screen-Glass-with-digitizer-Assembly-15-6-Ne... http://www.ebay.com/itm/HP-Envy-x360-15t-15t-w000-Touch-Screen-Glass-with-digitizer-Assembly-15-6-Ne... If this is "the Answer" please click "Accept as Solution" to help others find it.1 more replies
Hi, I recently bought a HP ENVY X360 and it's really slow, it sometimes takes up to 15 minutes to start up, it freezes alot and sometimes the screeen goes black and i can only see the mouse... What can i do to make it faster? and to stop it from freezing? Thank youMore replies
hi, I bought a HP Envy x360 laptop (m6-w103dx) in the US a couple of months ago and today it has just shut down (died) on me and I cannot boot it up. Power cable light is on, so has power, but nothing's happening.I plug in the charger and the orange light turns on and then when I click the power button it blinks white one time then it turns off right away.Any help would be appreciated... Thanks...
If you leave the power adapter plugged in dose the led stay amber?That means it is charging. Your troubleshooting describes a notebook with too low of a battery charge to boot into Windows. Let it charge for an hour or so before trying to power it on.5 more replies
I have a brand new Envy x360 that I've had about a week. The power will turn on but there is no display, no HDD activity and lights on the cap locks and mute will not turn on. I've tried a hard reboot, held the power button down for up to 30 seconds to shut it off. I've connected it to an external monitor via the hdmi port, and i've disconnected the battery for about 30 minutes, connected AC power. Still not display, no bios post and no HDD activity light. At this point I'm guessing the motherboard failed. Are there any other troubleshooting suggestions or should I return it to the store I got it at (Costco) for a replacement?More replies
My HP Envy x360 laptop keeps restarting every time I open my lid. My settings are already on Sleep mode for when I close the lid. This just started occurring recently and I've already tried running quick tests via F2 function and upgraded the BIOS. Doing a system recovery is my last resort.More replies
I've had this HP Envy for a little over a year now, and shortly after having it the keyboard backlight just stopped working. It didn't really bother me until recently, as now I find that I'm in situations where the backlight would be handy. I've tried restoring the BIOS to the default, and I've tried updating the BIOS. The designated backlight key also does not work anymore, but its alternate fn command (f5) works.More replies
My computer is less than a month old and it shut down on me. I have charged it and left it but when I press the power button the fan starts aND the caps key blinks but it doesn't turn on. Then is it stops and tries to turn on again. Nothing shows up on the screen at all. I don't think my hard drive is turning on. I have not dropped it, spilled anything on it, had it in heat or anything. I need this to be fix asap!
Hi ambowditch. so, your notebook having issue with no display & caps lock is blink. caps lock blink is actually was an error which is notebook motherboard was try to tell to user.what u need to do is, try to count how many time caps lock is blink. try do following troubleshooting first before u count the caps lock blink. 1. perform power cycle. remove battery & power adapter. then press & hold power button for 30 sec. then plug in power adapter only and power on the unit. make sure battery is not installed. if you lucky, may be the notebook will start with HP Logo and windows will load as usual. but if not, try to count how many time caps lock is blink. thanks. ghost. Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.6 more replies
Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?
Hi!, @Hlrock: For Help you, Can, indicate the model complet and P/N (Product number), of your netbook ?.1 more replies
Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?More replies
Hello,I'm having some trouble with my Envy x360 (m6-w103dx). I like it a lot so far and decided it needed a boost, so I took a Crucial BX100 250GB SSD I had and cloned the HDD that came with the laptop to the SSD. Immediately on boot the laptop says the drive's smart status has an issue/failing (which doesn't seem right, the other PC's I've been trying the SSD on aren't showing the same things, and just this morning the SSD was functioning perfectly fine as the boot drive of an older PC)After that the laptop would say "Boot device not found, Please install an operating system on your hard disk" (3F0).So I figured okay, maybe I botched cloning the HDD. I plugged the SSD back into my desktop and wiped it clean, and prepared a Windows 10 USB installer. While I was doing this, I also put the original HDD back in the laptop to make sure it was still functioning properly and the laptop booted up fine just like it used to.I put the wiped/cleaned SSD back into the laptop. I'm still getting the message about the drive's smart status on boot, and "Boot device not found, Please install an operating system on your hard disk" (3F0). So sounds like I just need to install windows...plugged in the Win 10 USB drive, and set bios to boot USB first. After that Windows 10 installer came up just like it normally does but there were no drives detected. I'm pretty stuck at this point. I've tried cloning, wiping the drive and initializing it as MBR, and again wiping it and trying... Read moreMore replies
Hi, I'm having trouble with Windows Hello. When I first purchased my notebook, Windows Hello was working fine, I had set it up correctly and had been using it successfully for a couple of weeks. Now, it's suddenly not working, and when I try to configure it in settings, there's an error that it cannot find the camera. I've been through the support blogs/forums and tried everything I could find, i.e. updating the software drivers, updating bios, restarting, etc. I have no idea how to get it working again. I can still unlock with my pin/password but it's just inconvenient when it was so quick to use Windows Hello before. If anyone can help that would be fab! CheersMore replies
Laptop will randomly feeze to the point it becomes completely unresponsive and requires a hard reset. This has happened consistently since I've had the laptop. In the last couple month the frequency has rapidly increased. I have contacted HP Support numerous times and continue to get different answers and the run around each time. - All Windows and BIOS updates are ran- I did a clean reinstall of Windows based on recommendation from the chat session. Then I had one agent tell me it was probably malware and needed to send me a recovery disk, then the next person said it was a bad Microsoft update. I've done everything asked and I still have a laptop that is constantly freezing, and this is becoming increasingly frustrating. I've noticed this seems to be a common issue with my model of laptop, and wondering if there is a fix for it. Please someone help me out here.More replies
I was wondering if the HP Active Stylus Pen is compatible with my laptop model. I have read many different reviews and experiences about the compatibility of this pen for HP convertible notebooks and have only come up with mixed opinions, none of which relate to my model. Please Help, Thank you Paul
Hi, At this stage, no real active pen / stylus for Pavillion, you have to move up such as Envy or Spectre class machines. Regards.1 more replies
I have recetly purchased this product. I tried a Dell active stylus 750 AAGN with it which did not work with OneNote. Writing with finger works fine. I have read that Dell should work fine, and the problem (at least on spectre x360 15) can be solved by updating a driver or firmware. I was wondering if such a solution exists for the 13 inch model, and if yes, where can I get the driver/firmware from. ThanksMore replies
I received my HP Spectre x360 - 13t-4200 CTO one week ago as well as a new HP Active Stylus. I purchased both directly from HP. I have tried four times with tech support to help me get the stylus to work. Despite being assured that the stylus in indeed compatible with this laptop, they have not gotten it to work. The only solution they have come up with is to reset the computer to factory settings wiping out everything I have spent hours doing to migrate to this new laptop. In asking them what doing the reset will resolve, they do not know, but that is the fallback answer. I have received so much conflicting and silly information from tech support staff who actually are not famililar at all with the problem. They have updated the Intel video drivers and attempted to install firmware for the 15" Spectre but still no success. Does anybody know the steps to getting the stylus setup? Thanks very much.More replies
Two days ago, I bought at Best Buy a Surface stylus and found out that it comes with battery and need to setup HP Stream x360 Bluetooth in order to have it work.
The stylus pen blinks when powered on. Setup of HP Stream Bluetooth took some time, then finally I was able to get a message that Bluetooth was able to recognize device.
At Best Buy, the staff said it works with Microsoft OneNote. I never used OneNote. It came bundled with Microsoft Office. I tested it out Surfce Laptop - Surface Stylus on OneNote and it works--fine lines, soft to the touch, bold lines also...
What else could it be, if HP Stream x360 is not able to detect a stylus pen?
-Damaged stylus pen
-Software for the stylus
-What the distance for Bluetooth
I also bought a stylus thinking that it's just a mouse touch pad. The one with an eraser. The eraser works, but I need to do some fine pen work and not blotches or when you used an empty air can to spray paint look.
It;s frustrating to find all these things and still have no stylus to use. If I am able to get the Surface Stylus to work, I wonder how long can I work until the battery goes dead.
I am currently using a mouse with Infrared, a USB connector and it's cordless for three years now.
Laarni N. Petrasanta
Computer Technician Certified 2010
13 Nov 2016
I recently purchased the HP Active Stylus as a companion to my new Stream x360. I did a lot of research and the stylus was supposed to be able to draw and write on my computer.However, after getting the stylus out, putting in the battery, and testing it,nothing happened.Am I doing something wrong? Do I need a software of some sort? Or did I just purchase the wrong model?Serial # is (Removed Content)
Two days ago, I bought at Best Buy a Surface stylus and found out that it comes with battery and need to setup HP Stream x360 Bluetooth in order to have it work. The stylus pen blinks when powered on. Setup of HP Stream Bluetooth took some time, then finally I was able to get a message that Bluetooth was able to recognize device. At Best Buy, the staff said it works with Microsoft OneNote. I never used OneNote. It came bundled with Microsoft Office. I tested it out Surfce Laptop - Surface Stylus on OneNote and it works--fine lines, soft to the touch, bold lines also... What else could it be, if HP Stream x360 is not able to detect a stylus pen? -Damaged stylus pen-Software for the stylus-What the distance for Bluetooth I also bought a stylus thinking that it's just a mouse touch pad. The one with an eraser. The eraser works, but I need to do some fine pen work and not blotches or when you used an empty air can to spray paint look. It;s frustrating to find all these things and still have no stylus to use. If I am able to get the Surface Stylus to work, I wonder how long can I work until the battery goes dead. I am currently using a mouse with Infrared, a USB connector and it's cordless for three years now. Laarni N. PetrasantaComputer Technician Certified 201013 Nov 20161 more replies
I have been searching for a way to make my HP Active Pen have pressure sensitivity in Photoshop for quite a while. It works in other applications, but I can't get a straight answer on how to make it work in Photoshop from others that claim that it can. Adobe claims I can change a brush's settings, but that does not register. Did HP not design this pen to be compatible or should I be looking into trading my laptop in? Am I missing an update or firmware? EDIT:Here's a video I found of the pen working well with Adobe Illustrator (which is also not working for me).More replies
MY headphones have stopped working. When I go through Windows setting, I see that the headphone jack is not recognized at all. I have tried updating driver for the sound card (RealTek). However it does not help. The laptop speakers are working fine. Earlier when the headphone is inserted the laptop speakers would be cut off. Now the sound cotinues uninterrupted when the headphones are inserted. Please helpMore replies
Hello, I have bought a "HP ENVY x360 - 15-aq102no " and i need a stylus or digital pen.I got a microsoft surface pen 4 but it did not work on my computer.is there some stylus that i can use for my computer??if is there not, could you name some pen that works good on this model?? Thanks
Hi, The following table may help: http://support.hp.com/au-en/document/c05166879 Regards.2 more replies
when I flip my laptop into tablet mode the keyboard stays live, so I end up type things all over the screen. Is there a way to manually disable the keyboard? Or am I missing something?
Hi @manda2011?, Welcome to the HP Forums! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More I understand that when you fold your Envy X360 into the tablet position the keyboard remains active. I believe that it should automatically disable or suspend the keyboard function. Have you done all your Windows updates? Have you checked for viruses and malware? MS Malicious Software Removal Tool Have you ran the Windows troubleshooter? Have you ran the HP Support Assistant ? If this is a recent change you can do a restore back to when it functioned correctly.HP PCs - Using Microsoft System Restore (Windows 8) I would first try a HP PCs - Refresh Your PC to Resolve Problems (Windows 8). This will reinstall the original operating system but should not affect your personal files. I do recommend doing a backup first just in case. Next would be to do a full recovery back to factory.HP PCs - Performing an HP system recovery (Windows 8) You will note that an opportunity to backup your data is provided during the recovery process. If you have not yet done one now would be the time. HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8) If this was a recent purchase you should be in warranty and can c... Read more8 more replies
Hi Team, I have my HP ENVY X360 and it is not charging. I am getting a message saying plugged in but not charging. Also saw an article about a recalled batch. Unfortunatly as this model has a sealed batery please let me know how to check my batery bar code to check whether it qualifies for recall. ThanksKarthikMore replies
I'm really disappointed with my HP Computer. When I switch to tablet mode the display doesn't rotate and I have 2 updates that constantly fail to update. I've read several post from user with the same problem (screen rotation) and the Ctrl-Alt-Up Arrow doesn't work. I'm really frustrated and checking my receipt to see if I can return this HP computer and get the Lenovo.More replies
I recently had to replace the power button board on my laptop after the original part broke. The last time my computer worked before the power button board broke, the battery was at 70% and afterwards I couldn't turn on my computer. Recently I received the replacement part and installed it into my computer. However when I try to turn on my computer it still does not work. When I plug in the adapter it does not turn on the nearby led and does not warm up at all. I tried to use only battery power however that does not work either. I have already looked through the guide (http://support.hp.com/us-en/document/c00372748 )and nothing seems to be the problem. I have yet to replace the battery or adapter because I am unsure if those are the problem. Any help would be greatly appreciated.More replies
I recently purchased an HP Envy x360, assuming that they're would be an endless variety of styluses that I could use for drawing & illustration.So far, most sources indicate that there are no active, bluetooth, or otherwise pressure sensitive styluses that work with the Envy x360.Does anyone have a solution? Is there one?
Hi @the1josh1dunn, Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips. For you to have a rewarding experience, I would like to include the following link for your perusal and reference. First Time Here? Learn How to Post and More. I grasp that you have purchased an Envy x360 and are looking for a stylus. I believe that the HP Active Stylus should work with your Envy x360. Please contact HP Shopping to confirm. 1-800-hp-direct 800-473-4732. Please let me know the results. Thank you for participating in the HP Forums! We want to help you as well as others who may experience a similar issue. Please consider marking the post that resolves your issue as "Accept as Solution? to help other community members! To say thanks for the assistance, please click the ?Thumbs Up Icon? below.3 more replies
Laptop frozen on login screen. Unresponsive to any keystrokes (ortouch commands) and will not forceably shut down by holding power button. There is no battery compartment to remove either. Please advise how to fix
Problem was fixed magically by my 2yr old son. Not sure what he did. In the future what would be the recommended procedure?1 more replies
Hello to everybody. This is my first post in this forum since I've always found an answer to my problems but not this time, so sorry if I'm posting in the wrong section.Yesterday my laptop died and I don't know what happened. I was working as usual, and after lunch, I closed the laptop and took a nap. When I woke up I opened the laptop, pressed the "on" button and it didn't start.I continued to do so. Never started.When I press it three lights turn on: the "on" button itself; the caps lock (white light); and the light with discs (hdd?) which is orange.Those three lights turn on when I push the on button, and all of them beeps once.I searched this forums and everybody suggested hard reset. I can't do a hard reset on this one, the tutorials didnt work.I also called HP Support but they couldnt assist me because my warranty expired 5 days ago (so convenient)I didnt hit the computer or nothing. I live alone so during nap time nothing happenned.Any help?Thanks in advance!!More replies
Hi.Can anybody help me?I have HP ENVY x360 - 15-w100ur( http://support.hp.com/us-en/product/hp-envy-15-k200-notebook-pc-series/8499294/model/9093531/document/c04952393 ). I need WIDI, but now wireless adaptor Realtek RTL8723BE installed. Can I replace it with Intel 7260-AC for compability with WIDI? Will it work? Excuse my English.More replies
I need help trying to find a stylus that would work for the HP ENVY x360 m6 Convertible. This was a recent purchase and I chose the 2 in 1 laptop for the versatility to use it as a teaching tool (writing notes in one note). Any suggestions would be appreciated. I do not want the option of a rubber tip generic stylus but would prefer something that has more sensitivity and pressure as I also have a surface pro at school (the envy is my home computer). Thanks!More replies
Hello! I have a fairly new Envy x360 that came with Windows 10 preinstalled. I do not like Win10, and have learned that many of my programs won't run on Win10. I want to go back to Win 7 pro, but am not sure the hardware will work with an older OS. Any recommendations on how to do this (get rid of Win10 and install Win 7)? Thanks in advance for your help!
Antarcticgecko Hello;Allow me to welcome you to the HP forums!With notebooks, the primary problem with trying to run a different OS than the one preinstalled is the need for the specialized HP drivers for the specialized hardware that comes in the laptop. Desktops don't present such difficulties because they tend to use more generic hardware and you can often swap out a piece of hardware if you need to. Laptops don't provide that flexibility. If you will provide the detailed product number of your laptop, I can check to see if HP provides Win7 drivers for it: http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001We can proceed once you provide the information.Thanks1 more replies
This is a brand new 2 in 1 15" laptop, and just figured out that the INS key (which is combined with the 0 key in the numeric keypad) is not recognized by any program, neither by testing it with the online app http://www.keyboardtester.com/I have tried all the possible combinations (together with FN, ALT,CTRL, with or without "NUM LOCK" activation.Help please !! I need that key for my day to day work.More replies
Hi, I just received this HP ENVY 15-w000 x360 Convertible PC and I am trying to set up a new copy of Windows 10. I have a flashdrive that has been set up to boot with a copy of Windows 10 that I would like to install. The problem is that when I press Escape and choose booting, I don't find the USB drive at all - the options remain the same where the flashdrive is plugged or not. Please advise. Thanks,Al
Hi, Please use a fresh or empty flash drive, not a bootable drive. Regards.5 more replies
So I've been researching for a few months now but have still to no avail found a viable solution/answer anywhere I looked. I have been looking for a stylus to use with my laptop which is a 2-in-1 so I figured it should be able to use one. But if possibly I would really love it to be pressure sensistive so I can draw in Photoshop with ease. It doesn't seem that any pen has been actually tested on this device though: all the Wacom ones haven't been tested, some say the HP Active Stylus may work but everyone commenting have the Hp Spectre so I would like to have a definitive answer if someone wouldn't mind helping.More replies
I have three questions regarding my HP Envy which I recieved in September, 2016. 1) how do I find the serial number? 2) how do I correct this system error? AccelerometerStexe - System Error. MFC120U.dll is missing. 3) I have an Espon Perfection V300 Photo Scanner, it works perfectly with Windows 7 on my work laptop. I cannot get the scanner with Windows 10 to work. I am connecting the scanner via a USB. The laptop recognizes the scanner and adds it as a device. However, it does not install any drivers to make the connetion between the scanner and the laptop. I have tried multiple times to download the drivers from Epson.com and still does not work. The system is totally up to date and I know the USB works. This is driving me crazy as I need this scanner to work with this laptop.More replies
I bought this new HP laptop 2 months ago, However it kept freezing 3-5 Times a day, I had to hold down the power button to turn off. I found that some of the same line of Envy have the same problem. In my case it happen doesn't matter what I'm doing (Web Browsing, Word or Excel, Skype, Playing MineCraft, etc)I updated HP Assistant, Windows 10 as well, but the problem still.Any help would be greatly appreciated. Configuration:HP envy 15-t touchi7 6th Gen16GB memory64bit Windows 10 Home128GB SSD+ 1TB HDD
CyberLAGER Hello;Allow me to welcome you to the HP forums!I read your post about problems with your new HP PC and wanted to help.You should not be having problems with a PC this new.While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs. If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck2 more replies
Screen cracked on Hp envy x360 serial number [personal information removed]. The screen is cracked and every so often the screen shakes from side to side or zooms in and out on its own.
I need a link to either the screen or screen and digitizer
My new HP Envy x360 is supposed to have a battery life of 9 hours, but it doesn't. When it is fully charged at 100% the time displayed is 4 hours and 30 minutes. That is no where near the full battery life. What is wrong with my battery?
Granted it does grow from there but the most it has ever grown to is 6 hours and 30 min1 more replies
So the power button on my HP detached from the laptop. Long story short, I was boarding back home and hit a rock and fell forward therefore breaking the corner of the power button and shatter the touchscreen. I was still workin fine, except the fact that the screen was shattered and the power chip was dangling out of the laptop. It survived a few weeks before the power chip fell out. I couldnt find the time to go to a store to see what they could do. the only thing keeping it alive was the charging power but I fell asleep with the laptop on. Lucky me. The laptop was working perfectly. I've had it for some time right now. I have ALOT of important files and documents. I was wondering if there was a short-cut or a way I can get my Laptop on without using the power button. I just want to back-up everything i have in the laptop and make a desicion of getting a new one or fixing this one.More replies
Is it able to add externel gpu in HP ENVY x360 - 15-u483cl (ENERGY STAR)????????
NO. Can't be done3 more replies
I'm very very unsatisfied, first an intel wireless network card that doesn't support adhoc by design, and second a hdd failure in less than 3 months with tons of important files and an ongoing project files just vanished with 2 weeks in hp maintenance, now after less than 2 days from normally using the laptop again after getting it from repair, another hdd failure, I mean what in God's sake is the problem, it's not a 100$ laptop, i bought it for 1200$ and can't make use of it for a straight month, I'm done with all hp related stuff, like for ever... Offcourse after it's serviced , forever. It won't get worst, not worst than thatMore replies
I just received my HP ENVY X360 (T5K88AV). I ordered it with the HP Truevision IR HD camera, which according to the HP website, supports Windows Hello. However, I see no option under Settings > Accounts > Sign-In for it. I spent an hour with HP Support Chat and let him remote in to take a look. He said it looked like no IR camera was installed. We tried installing the driver for it with no success. Is there something I am missing? Is the HP IR camera known to work with Hello? Or is there something wrong with my hardware or drivers?
Hi, Please check the following article for other machines but same hardware for camera: http://support.hp.com/ca-en/document/c04531694 Regards.1 more replies
I have this HP ENVY x360 - 15-u111dx and I would like to add a SSD to this laptop for the OS to reside on. According to the HP Support Assistant, it is a product number J9H90UA#ABA.HP Support page for this laptop provides me a link to this maintenance and service guide, http://h10032.www1.hp.com/ctg/Manual/c04513489. It seems to indicate that it does have the ability to take an SSD in the form factor of "M.2 2280-S3-B-M" And in the product description, it says in the Internal Expansion section that it has this, "One 2280 M.2 daughter board - optional support for SSD"Used space on the C: drive is 90GB. The D: (recovery) uses about 30GB.This leaves me with a few questions.1. Can a SSD be added while keeping the factory 1TB drive installed?2. Can I migrate the OS (and recovery partition) to that SSD, boot to that SSD, all the while not messing the up the ability to do a system restore/recovery of the OEM Windows 8.1 software provided by HP?I think step 2 will be the trickiest. If someone knows of a free product to do this, I would welcome that recommendation. I'll also take recommendations for paid software if no free exists. Thanks. Edit: Sorry, I also have a video problem, and must have had that on my mind when I sellected where to post this. Could a mod move this to the correct forum please?
Hey @bob151?,Welcome to the HP Support Forums! This is a great place to find solutions and help from our community! I understand you have some inquiries about upgrading your HP Envy x360. I'd be happy to help with that. From what I could find in the service manual, it looks like your Notebook only supports single drive configuration. It does support up to a 256 GB SSD however, I'm not see a way to add an extra drive for booting. Hope this helps. Please keep me posted. You can always say thanks by hitting the Thumbs Up button below!Cheers.2 more replies
Hello,I am trying to connect my HP laptop to my TV. I have the HDMI cord plugged in, but my laptop does not respond to it. When I click the projector button to change it to "duplicate" , "extend" , or "second screen only" , it will not switch over.More replies
Greetings HP Fans. I purchased an HP Envy X360 about 8 months ago. I've noticed over the past couple of months that the display will blink (flicker) off for a fraction of a second on a regular basis. On average ever 20 - 30 secords. I had read that it was a Google Chrome issue, but I've noticed it on everything, programs, apps, etc. It happens in both regular and tablet mode. I've been searching the blogs, but I've not found anything that addresses this particular issue. Any help would be greatly appreciated.More replies
Laptop frozen on login screen. Unresponsive to any keystrokes (ortouch commands) and will not forceably shut down by holding power button. There is no battery compartment to remove either. Please advise how to fix
Problem was fixed magically by my 2yr old son. Not sure what he did. In the future what would be the recommended procedure?1 more replies
Hello, I cant find a clear answer on what choices I have for a stylus that I can use for my laptop, the HP Envy x360 m6-aq005dx. Can someone help me by creating a list of compatible styluses? I mostly need it to take notes in one note so I prefer fine tip and pressure sensitive. Thank you.More replies
if i buy hp envy x360 from usa and migrate to india, does it still hold the warranty???ordoes hp envy x360 has international warranty???More replies
is rhere an issue with all d new hp envy m7 touch fhd i7 17inches laptops, battery after full charge indictaes 3 hours.. but he site kept saying less than 4-5 hours..More replies
I just bought the HP active stylus to use with my laptop. I've been searching for hours and I can't seem to find anything about it being compatible or not. My laptop isn't doing anything. Is there anyway that I can use the stylus with my laptop? I don't want to waste all this money on this stylus....
Hi, Please check the following table: http://support.hp.com/au-en/document/c05166879 Regards.1 more replies
Is my HP x360 m6-w011dx compatible with HP active stylus? any other active stylus?I can't find information anywhere. You are my last hope.More replies
I recently purchased the Spectre x360 (13-4003dx) along with the Bamboo Stylus feel Carbon. Unforunately, the stylus was not compatiable with the Spectre and I had to return it (after reaching out their customer support). I still want an Active Pen/Stylus for my Spectre to take precise notes with OneNote and I want to know which stylus/pen are compatibile with the Spectre (e.g. if the HP Active Pen J4R51AA#ABL is compatiable). Thanks!
Check out these options: http://h30094.www3.hp.com/product/sku/11144407/mfg_partno/K8P73AA http://store.hp.com/webapp/wcs/stores/servlet/us/en/pdp/accessories-88342--1/hp-active-pen Either should be compatible!10 more replies
hi, i am about to buy the HP active stylus pen on ebay, since no one sell these stylus in indonesia; is the product will be compatible with my laptop (spectre x360 13 4123TU)? many thanks before...More replies
Hi dear HP friends!I've had a HP Spectre x360 for some time now, and wanted to get an active pen for it, because I would like to use it for the university. So I took to the internet to find out which active pen that worked best for the spectre x360. I saw some videos and recommendations of the Dell active stylus, so I chose to buy it. Unfortunately, when I'm trying to install the driver for the Dell active stylus, it says that the driver cannot work with my device... What should I do?Please help! ThanksBest regardsLasse VossMore replies
The HP Active Pen J4R51AA worked fine with my Spectre x360 13 Broadwell. Is is officially supported on the newest generation (Kaby Lake) of this 2 in 1?More replies
Recently noticed the notebook wasn't aligned to my desk. Thought the feet on the bottom were uneven. They're fine. The notebook seems to have a "bubble" on the keyboard where it's higher than the rest of the keyboard. Obviously it's impacting the entire notebook since it's no longer sitting level. I'm concerned it's going to impact the performance of the keyboard and the fact that it's not even and "rocks" when I'm typing is driving me crazy. Can someone please direct me on how this can be repaired. It was purchased new in 2013.More replies
Hi,I just recently bought this laptop. The only issue I have with it is the slow HDD. If I replace the 1TB HDD with SSD, will it void my warranty? I know that I have to lift the keyboard side up to be able to do so, but I just want to make sure that I do not void the warranty. Feedback will be appreciated. Thank you.More replies
Hello. Well like some folks Im having problems with my brand new (Not even a week old) HP Envy x360 15T Notebook.Specs:i5 5200u w/HD5500 Graphics8GB RAM1TB HDDB&O AudioFHD IPS Screen Touch.The issue is: Terrible Crackling Noise, Hiss and Noise problems in Speakers and Headphones.. After doing some troubleshooting myself I pin pointed the issue to the Bang & Olufsen Audio Codec. The issue became aparent when I updated the Realtek Driver to the lastest version last night.. There werent any noises before after upgrading to Windows 10 (The notebook came with W8.1) but after installing the Realtek drivers the noise began. If I unplug the notebook a horrible crackling noise will happen and its in sync with the brightness level of the screen being lower when entering battery mode. If I plug AC the noise will POP and level out. Before installing the Realtek Drivers the only issue I had was ground static in headphone mode, I could hear the HDD spinning on the headphones if there werent any music or sound playing but the noise was muffled If I played anything like music or youtube video.Then with the new realtek drivers the noise was horrible... Crackling Noises and Hiss are completely evident over the music our sound being played, Even on the speakers it is noticeable. New issues on B&O Audio Codec Control Panel:B&O Sound Enhance Has never worked on Headphones but at least the EQ Worked, After the Realtek Driver ... Read more
One thing that did work was disabling multiple audio deviced on the B&O Control Panel that got rid of the Crackling sound in headphone mode... But speaker mode is still affected.5 more replies
I purchased my laptop from usa and currently i am staying in india Recently hard disk of my laptop crashed and it needs to be replaced . i am worried whether i will be able to replace it in india as it is very rare model and hardly available in indiaso can you please suggest me(send me the link) from where can i purchase hard disk which is compatible with my notebookMore replies
Dear HP Supporter, i have a HP ENVY x360 laptop with Win 8.1 operating system. It writes that plugged in, no charging. This laptop has a not removable battery. I read forums and tips but neither fixed my problem.I tried to shut down, plug off, wait, plug in, turn on,without result. I also tried to uninstal in device manager the baterries then restart the laptop, without result.I also tried the fix the problem with HP Support Assistant, battery scanning, and it writes that my battery is ok, but then 'unknown'.Because of 'unknown' I tried to download the updates, no result.I am not able to fix the problem of my laptop, and I wouldl ike to ask for your assistance.I am looking forward to your answer. Kind regards,More replies