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How to know my previous windows 8.1 key ? hp envy x360 u011d...

Q: How to know my previous windows 8.1 key ? hp envy x360 u011d...

Hi , I've installed windows 10 since 2 months and i don't know how to find my old license key and i don't know where i can find my windows 8.1 license key in the hp website !! can anyone please guide me i'm lost




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A: How to know my previous windows 8.1 key ? hp envy x360 u011d...

Hi, The key is in the BIOS of your machine, please use the following tool to get it: http://www.belarc.com/free_download.htmlWhen run this tool, it produces a report, scroll down to Software Management section. Windows 8, 8.1 or 10 product key is in there.You can also use the following tool to find out: https://www.magicaljellybean.com/keyfinder/Regards,

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Hi, I'm having trouble with Windows Hello. When I first purchased my notebook, Windows Hello was working fine, I had set it up correctly and had been using it successfully for a couple of weeks. Now, it's suddenly not working, and when I try to configure it in settings, there's an error that it cannot find the camera. I've been through the support blogs/forums and tried everything I could find, i.e. updating the software drivers, updating bios, restarting, etc. I have no idea how to get it working again. I can still unlock with my pin/password but it's just inconvenient when it was so quick to use Windows Hello before.  If anyone can help that would be fab!  Cheers

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Answer Match 68.88%

I just received my HP ENVY X360 (T5K88AV). I ordered it with the HP Truevision IR HD camera, which according to the HP website, supports Windows Hello. However, I see no option under Settings > Accounts > Sign-In for it. I spent an hour with HP Support Chat and let him remote in to take a look. He said it looked like no IR camera was installed. We tried installing the driver for it with no success. Is there something I am missing? Is the HP IR camera known to work with Hello? Or is there something wrong with my hardware or drivers?

A:Windows Hello not available on new ENVY X360 with IR Camera

Hi, Please check the following article for other machines but same hardware for camera:     http://support.hp.com/ca-en/document/c04531694 Regards.

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Answer Match 68.04%

my hp envy is not responding to touch, bluetooth, and even cant even switch to tablet mode after i used windows 8.1 for instead of windows 10. so the question is if resuse windows 10 it be ok?

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Hi, I recently purchased an HP Envy X360 laptop for Work. The laptop came with Windows 10 Preinstalled. I am trying to do a clean install of Windows 7 and during the install I get a error saying that "A required CD/DVD drive device driver is missing. If you have a drive floppy disk, CD, DVD or USB flash drive, please insert it now. Note. If the Windows installation media is inthe Cd/DVD drive, you can safely remove it for this step"  I am trying to do the install via a USB drive. The laptop has 3 USB ports and i believe all of them are 3.0 Any help is greatly appreciated.

A:Unable to do a clean install of Windows 7 on a HP Envy x360 ...

Sadly, you CANNOT install Windows 7 via USB if all you have is USB 3 ports.  Windows 7 does not support USB 3 out of the box.  The way around this is to use DISM to add the USB 3 drivers (most of the time it's Intels drivers).  I actually just did this to downgrade my 15t-ae000 from Windows 10 to Windows 7.  I will be posting a new thread about the couple of driver issues left for that machine next. If you want the steps to make an install that will work with USB3 let me know and I will post the steps (it requires you to make a Windows 7 install image - not too hard). Bryan 

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Answer Match 67.2%

please send me the solution for bios setup for winsows 7

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What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

A:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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Answer Match 66.36%

I got a refurbished HP X360 Envy 15 u-493cl a week ago. It is working perfectly fine and all the drivers and bios is up to date in windows 10. However, the auto-rotation lock option in the panel and the display options is greyed and cannot be unlocked. Also the screen doesnt rotatte in tablet mode. And the option is never enabled, it remains greyed out and locked in whatver mode the laptop is.I am really upset over this and want to know what is the solution to it.

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Answer Match 61.74%

Hello.  I noticed that the two hinges are slightly uneven.  The right one is slightly higher than the left (which is flush with the base).  It doesn't make the screen uneven or touch the desk.  Just before noticing this, I had applied some pressure directly to the left hinge. Is this OK?  Is there a cause for concern? This is my first 360 laptop and I'm particularly concerned about the durability of these hinges. Thank you!

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Answer Match 60.48%

My in box deletes messages before I can read or save them.

A:HP ENVY x360 M6

Hi @threadfin410?, What email are you using (Gmail, Outlook, Yahoo...)? And are you accessing it in an Internet browser? Do you access the same email account on any other devices? When the messages are deleted, can you still find them in your Deleted/Trash folder? Any additional info would be helpful.

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My envy x360 m6 ae151dx makes some rattling noises seemingly from the fan. Should I worry about this? If I buy a laptop cooler, will it be fixed?

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My laptop touch screen was showing some bubbles with flashing touches on the screen. I had to connect it to the external monitor to use it. Can somebody help?

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Answer Match 60.48%

Hello. I have just bought this notebook and I searching on google i noticed it has an internal M.2 port next to the HDD, and in this hp official manual it mentions M.2 SSS support, but not for this specified model. How do i check compatibility ? (mostly with BIOS). It would be awesome if i could add a SSD without loosing the 1TB hdd.  Thank you.

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Answer Match 60.48%

Hi I bought an HP Envy x360 it only worked for 6 months.  It does not switch on there is a light only when it charges.  Can anyone help. 

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Is there anyway to use my Envy x360 as a 2nd monitor for my work laptop? If so, what type of adapter would I need?

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My notebook keeps restarting at unknown times. i thought it was due to sleep settings but I switched them off and it still happens. it seems to happen more when I have it charging. Anyone else having this problem?

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Hello,I'm having some trouble with my Envy x360 (m6-w103dx). I like it a lot so far and decided it needed a boost, so I took a Crucial BX100 250GB SSD I had and cloned the HDD that came with the laptop to the SSD. Immediately on boot the laptop says the drive's smart status has an issue/failing (which doesn't seem right, the other PC's I've been trying the SSD on aren't showing the same things, and just this morning the SSD was functioning perfectly fine as the boot drive of an older PC)After that the laptop would say "Boot device not found, Please install an operating system on your hard disk" (3F0).So I figured okay, maybe I botched cloning the HDD. I plugged the SSD back into my desktop and wiped it clean, and prepared a Windows 10 USB installer. While I was doing this, I also put the original HDD back in the laptop to make sure it was still functioning properly and the laptop booted up fine just like it used to.I put the wiped/cleaned SSD back into the laptop. I'm still getting the message about the drive's smart status on boot, and "Boot device not found, Please install an operating system on your hard disk" (3F0). So sounds like I just need to install windows...plugged in the Win 10 USB drive, and set bios to boot USB first. After that Windows 10 installer came up just like it normally does but there were no drives detected. I'm pretty stuck at this point. I've tried cloning, wiping the drive and initializing it as MBR, and again wiping it and trying... Read more

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Answer Match 60.06%

Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?

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Answer Match 60.06%

Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?

A:HP Envy X360 Business Use

Hi!, @Hlrock: For Help you, Can, indicate the model complet and P/N (Product number), of your netbook ?.

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Answer Match 60.06%

I have a brand new Envy x360 that I've had about a week. The power will turn on but there is no display, no HDD activity and lights on the cap locks and mute will not turn on. I've tried a hard reboot, held the power button down for up to 30 seconds to shut it off. I've connected it to an external monitor via the hdmi port, and i've disconnected the battery for about 30 minutes, connected AC power. Still not display, no bios post and no HDD activity light. At this point I'm guessing the motherboard failed. Are there any other troubleshooting suggestions or should I return it to the store I got it at (Costco) for a replacement?

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Answer Match 60.06%

My HP Envy x360 laptop keeps restarting every time I open my lid. My settings are already on Sleep mode for when I close the lid. This just started occurring recently and I've already tried running quick tests via F2 function and upgraded the BIOS. Doing a system recovery is my last resort. 

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Answer Match 60.06%

Laptop will randomly feeze to the point it becomes completely unresponsive and requires a hard reset.  This has happened consistently since I've had the laptop. In the last couple month the frequency has rapidly increased.  I have contacted HP Support numerous times and continue to get different answers and the run around each time. - All Windows and BIOS updates are ran- I did a clean reinstall of Windows based on recommendation from the chat session. Then I had one agent tell me it was probably malware and needed to send me a recovery disk, then the next person said it was a bad Microsoft update.  I've done everything asked and I still have a laptop that is constantly freezing, and this is becoming increasingly frustrating. I've noticed this seems to be a common issue with my model of laptop, and wondering if there is a fix for it. Please someone help me out here.

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Answer Match 60.06%

I've had this HP Envy for a little over a year now, and shortly after having it the keyboard backlight just stopped working.  It didn't really bother me until recently, as now I find that I'm in situations where the backlight would be handy. I've tried restoring the BIOS to the default, and I've tried updating the BIOS.  The designated backlight key also does not work anymore, but its alternate fn command (f5) works.  

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Answer Match 60.06%

hi, I bought a HP Envy x360 laptop (m6-w103dx) in the US a couple of months ago and today it has just shut down (died) on me and I cannot boot it up. Power cable light is on, so has power, but nothing's happening.I plug in the charger and the orange light turns on and then when I click the power button it blinks white one time then it turns off right away.Any help would be appreciated... Thanks...

A:NEW HP Envy x360 Won't Turn On

If you leave the power adapter plugged in dose the led stay amber?That means it is charging. Your troubleshooting describes a notebook with too low of a battery charge to boot into Windows. Let it charge for an hour or so before trying to power it on.  

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Answer Match 60.06%

greetings.  Will we see in Future a other Version from the Envy X360 with AMD APU and DUAL CHANNEL RAM? I dont now why the hell you but only one Ram slot in this Maschine....  Pls Tell me if we will see more Envy X360 with AMD APU ... better a 9830P with Dual Channel RAM.. and open Features for overclocking and undervolting... Pls build this.  I like the ENvy.. and i will buy 2 of them.. but not with singel Channel ram... this makes no sense.. AMD can have such more Power with fast RAM. greetings Sunjy

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Answer Match 60.06%

Today my laptop turned off at random. It won't start up and the caps lock key flashes once when attempting it.

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Answer Match 60.06%

Hi, I recently bought a HP ENVY X360 and it's really slow, it sometimes takes up to 15 minutes to start up, it freezes alot and sometimes the screeen goes black and i can only see the mouse... What can i do to make it faster? and to stop it from freezing? Thank you

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Answer Match 60.06%

Hello, I have an Envy x360 15t-w000 purchased a little over a year ago.  Product number K8Q06AV.  I recently cracked my screen and am having trouble locating a digitizer.  I do not need an LCD, just the digitizer.  Could you possible tell me where I could purchase one?  Thank you! 

A:HP Envy x360 15t-w000

This looks like one or both of these may be the correct part. HP's Manual: Manual provides no part number for the digitizer and glass. I would suggest pulling the screen and disassembling down to the glass and digitizer and compare to the pictures in the auctions: http://www.ebay.com/itm/HP-Envy-x360-15t-15t-w100-Touch-Screen-Glass-with-digitizer-Assembly-15-6-Ne... http://www.ebay.com/itm/HP-Envy-x360-15t-15t-w000-Touch-Screen-Glass-with-digitizer-Assembly-15-6-Ne... If this is "the Answer" please click "Accept as Solution" to help others find it. 

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Answer Match 60.06%

My computer is less than a month old and it shut down on me. I have charged it and left it but when I press the power button the fan starts aND the caps key blinks but it doesn't turn on. Then is it stops and tries to turn on again. Nothing shows up on the screen at all. I don't think my hard drive is turning on. I have not dropped it, spilled anything on it, had it in heat or anything. I need this to be fix asap!

A:HP Envy x360 Won't Turn On

Hi ambowditch.  so, your notebook having issue with no display & caps lock is blink. caps lock blink is actually was an error which is notebook motherboard was try to tell to user.what u need to do is, try to count how many time caps lock is blink.  try do following troubleshooting first before u count the caps lock blink. 1. perform power cycle. remove battery & power adapter. then press & hold power button for 30 sec. then plug in power adapter only and power on the unit. make sure battery is not installed. if you lucky, may be the notebook will start with HP Logo and windows will load as usual. but if not, try to count how many time caps lock is blink. thanks. ghost. Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

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Answer Match 59.22%

Hello to everybody. This is my first post in this forum since I've always found an answer to my problems but not this time, so sorry if I'm posting in the wrong section.Yesterday my laptop died and I don't know what happened. I was working as usual, and after lunch, I closed the laptop and took a nap. When I woke up I opened the laptop, pressed the "on" button and it didn't start.I continued to do so. Never started.When I press it three lights turn on: the "on" button itself; the caps lock (white light); and the light with discs (hdd?) which is orange.Those three lights turn on when I push the on button, and all of them beeps once.I searched this forums and everybody suggested hard reset. I can't do a hard reset on this one, the tutorials didnt work.I also called HP Support but they couldnt assist me because my warranty expired 5 days ago (so convenient)I didnt hit the computer or nothing. I live alone so during nap time nothing happenned.Any help?Thanks in advance!!

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Answer Match 59.22%

I'm very very unsatisfied, first an intel wireless network card that doesn't support adhoc by design, and second a hdd failure in less than 3 months with tons of important files and an ongoing project files just vanished with 2 weeks in hp maintenance, now after less than 2 days from normally using the laptop again after getting it from repair, another hdd failure, I mean what in God's sake is the problem, it's not a 100$ laptop, i bought it for 1200$ and can't make use of it for a straight month, I'm done with all hp related stuff, like for ever... Offcourse after it's serviced , forever. It won't get worst, not worst than that

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Hello, I cant find a clear answer on what choices I have for a stylus that I can use for my laptop, the HP Envy x360 m6-aq005dx. Can someone help me by creating a list of compatible styluses? I mostly need it to take notes in one note so I prefer fine tip and pressure sensitive. Thank you.

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I bought this new HP laptop 2 months ago, However it kept freezing 3-5 Times a day, I had to hold down the power button to turn off. I found that some of the same line of Envy have the same problem.  In my case it happen doesn't matter what I'm doing (Web Browsing, Word or Excel, Skype, Playing MineCraft, etc)I updated HP Assistant, Windows 10 as well, but the problem still.Any help would be greatly appreciated. Configuration:HP envy 15-t touchi7 6th Gen16GB memory64bit Windows 10 Home128GB SSD+ 1TB HDD

A:Brand New Envy X360 15t keep Freezing

CyberLAGER Hello;Allow me to welcome you to the HP forums!I read your post about problems with your new HP PC and wanted to help.You should not be having problems with a PC this new.While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs. If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck

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Screen cracked on Hp envy x360 serial number [personal information removed]. The screen is cracked and every so often the screen shakes from side to side or zooms in and out on its own.
 
I need a link to either the screen or screen and digitizer

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if i buy hp envy x360 from usa and migrate to india, does it still hold the warranty???ordoes hp envy x360 has international warranty???

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my envy m6 x360 convertible is refusing to install hp notebook system bios update. every single game i play with this product lags and i cant update the amd radeon

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I recently purchased an HP Envy x360, assuming that they're would be an endless variety of styluses that I could use for drawing & illustration.So far, most sources indicate that there are no active, bluetooth, or otherwise pressure sensitive styluses that work with the Envy x360.Does anyone have a solution? Is there one?

A:HP Envy x360 stylus issues

Hi @the1josh1dunn, Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips. For you to have a rewarding experience, I would like to include the following link for your perusal and reference. First Time Here? Learn How to Post and More. I grasp that you have purchased an Envy x360 and are looking for a stylus. I believe that the HP Active Stylus should work with your Envy x360. Please contact HP Shopping to confirm. 1-800-hp-direct 800-473-4732.   Please let me know the results. Thank you for participating in the HP Forums! We want to help you as well as others who may experience a similar issue. Please consider marking the post that resolves your issue as "Accept as Solution?  to help other community members! To say thanks for the assistance, please click the ?Thumbs Up Icon? below.

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Answer Match 59.22%

I have this HP ENVY x360 - 15-u111dx and I would like to add a SSD to this laptop for the OS to reside on.   According to the HP Support Assistant, it is a product number J9H90UA#ABA.HP Support page for this laptop provides me a link to this maintenance and service guide, http://h10032.www1.hp.com/ctg/Manual/c04513489.  It seems to indicate that it does have the ability to take an SSD in the form factor of "M.2 2280-S3-B-M"  And in the product description, it says in the Internal Expansion section that it has this, "One 2280 M.2 daughter board - optional support for SSD"Used space on the C: drive is 90GB.  The D: (recovery) uses about 30GB.This leaves me with a few questions.1.  Can a SSD be added while keeping the factory 1TB drive installed?2.  Can I migrate the OS (and recovery partition) to that SSD, boot to that SSD, all the while not messing the up the ability to do a system restore/recovery of the OEM Windows 8.1 software provided by HP?I think step 2 will be the trickiest.  If someone knows of a free product to do this, I would welcome that recommendation.  I'll also take recommendations for paid software if no free exists.  Thanks. Edit:  Sorry, I also have a video problem, and must have had that on my mind when I sellected where to post this.  Could a mod move this to the correct forum please?

A:Adding SSD to Envy x360 15-u111dx

Hey @bob151?,Welcome to the HP Support Forums! This is a great place to find solutions and help from our community! I understand you have some inquiries about upgrading your HP Envy x360. I'd be happy to help with that. From what I could find in the service manual, it looks like your Notebook only supports single drive configuration. It does support up to a 256 GB SSD however, I'm not see a way to add an extra drive for booting.  Hope this helps. Please keep me posted.  You can always say thanks by hitting the Thumbs Up button below!Cheers.

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Answer Match 59.22%

I have gotten one of these a few days ago and first day the Laptop overheated and rebooted. Twice. 2 days later again it overheated and rebooted. Twice. The Battery charger also gets extremely hot. So i went and took it back earlier today and got another of the same exact kind, and again it still gets extremely hot and i just don't really know what to do anymore. I really like it but i don't know how to stop it from getting so hot. The times it gets so hot that it reboots is when i am watching Youtube for a bit or playing te Blizzard game, Heroes of the Storm. I've been keeping it on one of those cheapy wooden foldable table things.

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Hello, I have bought a  "HP ENVY x360 - 15-aq102no " and i need a stylus or digital pen.I got a microsoft surface pen 4 but it did not work on my computer.is there some stylus that i can use for my computer??if is there not, could you name some pen that works good on this model?? Thanks

A:Stylus Compatibility with HP Envy X360

Hi, The following table may help:          http://support.hp.com/au-en/document/c05166879 Regards.

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I am thinking of purchasing the ENVY x360 15 ar002na but cannot find user reviews or a retailer to compare prices. Can anyone who owns this laptop give me some feedback? 

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Hello,I am trying to connect my HP laptop to my TV. I have the HDMI cord plugged in, but my laptop does not respond to it. When I click the projector button to change it to "duplicate" , "extend" , or "second screen only" , it will not switch over.

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when I flip my laptop into tablet mode the keyboard stays live, so I end up type things all over the screen. Is there a way to manually disable the keyboard? Or am I missing something?

A:disable keyboard on HP envy X360

Hi @manda2011?, Welcome to the HP Forums!  It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More  I understand that when you fold your Envy X360 into the tablet position the keyboard remains active. I believe that it should automatically disable or suspend the keyboard function. Have you done all your Windows updates? Have you checked for viruses and malware? MS Malicious Software Removal Tool Have you ran the Windows troubleshooter? Have you ran the  HP Support Assistant ? If this is a recent change you can do a restore back to when it functioned correctly.HP PCs - Using Microsoft System Restore (Windows 8) I would first try a HP PCs - Refresh Your PC to Resolve Problems (Windows 8).  This will reinstall the original operating system but should not affect your personal files.  I do recommend doing a backup first just in case. Next would be to do a full recovery back to factory.HP PCs - Performing an HP system recovery (Windows 8) You will note that an opportunity to backup your data is provided during the recovery process.  If you have not yet done one now would be the time. HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)  If this was a recent purchase you should be in warranty and can c... Read more

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Answer Match 59.22%

I wish to use a generic stylus or a good stylus pen with on the touch screen. USe it to edit , comment on documents with MS -Word, .pdf and other Application software like BAmboo Paper. Please recommend which stylus should I buy in India?  Second the touch screen is 15.6" diagonal FHD IPS WLED-backlit touch screen (1920 x 1080) using Windows 10 Home 64 Bit - 10 point touch OS . IS the touch screen CAPACITIVE or RESISTIVE? Meaning thereby : which would be the best stylus pen that would work on it? Any other information and link would be most welcome. Thank you in advance  

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Hi Team, I have my HP ENVY X360 and it is not charging. I am getting a message saying plugged in but not charging. Also saw an article about a recalled batch. Unfortunatly as this model has a sealed batery please let me know how to check my batery bar code to check whether it qualifies for recall. ThanksKarthik

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Answer Match 59.22%

MY headphones have stopped working. When I go through Windows setting, I see that the headphone jack is not recognized at all. I have tried updating driver for the sound card (RealTek). However it does not help. The laptop speakers are working fine. Earlier when the headphone is inserted the laptop speakers would be cut off. Now the sound cotinues uninterrupted when the headphones are inserted. Please help

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Answer Match 59.22%

Hi.Can anybody help me?I have HP ENVY x360 - 15-w100ur( http://support.hp.com/us-en/product/hp-envy-15-k200-notebook-pc-series/8499294/model/9093531/document/c04952393 ). I need WIDI, but now wireless adaptor Realtek RTL8723BE installed. Can I replace it with Intel 7260-AC for compability with WIDI? Will it work?  Excuse my English.

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Answer Match 59.22%

Hello, I'm interested in buying the model mentioned above.Can anyone please confirm whether it has an active digitizer?I would like to use an active stylus Pen (preferably Dell Active) for drawing/writing   Thanks a lot in advance

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Answer Match 59.22%

I'm really disappointed with my HP Computer. When I switch to tablet mode the display doesn't rotate and I have 2 updates that constantly fail to update. I've read several post from user with the same problem (screen rotation) and the Ctrl-Alt-Up Arrow doesn't work. I'm really frustrated and checking my receipt to see if I can return this HP computer and get the Lenovo. 

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Answer Match 59.22%

Is it able to add externel gpu in HP ENVY x360 - 15-u483cl (ENERGY STAR)????????

A:Is it able to add externel gpu in HP ENVY x360 - 15-u483cl (...

NO. Can't be done

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Answer Match 59.22%

So the power button on my HP detached from the laptop. Long story short, I was boarding back home and hit a rock and fell forward therefore breaking the corner of the power button and shatter the touchscreen. I was still workin fine, except the fact that the screen was shattered and the power chip was dangling out of the laptop. It survived a few weeks before the power chip fell out. I couldnt find the time to go to a store to see what they could do. the only thing keeping it alive was the charging power but I fell asleep with the laptop on. Lucky me. The laptop was working perfectly. I've had it for some time right now. I have ALOT of important files and documents. I was wondering if there was a short-cut or a way I can get my Laptop on without using the power button. I just want to back-up everything i have in the laptop and make a desicion of getting a new one or fixing this one.

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Answer Match 59.22%

I recently had to replace the power button board on my laptop after the original part broke. The last time my computer worked before the power button board broke, the battery was at 70% and afterwards I couldn't turn on my computer. Recently I received the replacement part and installed it into my computer. However when I try to turn on my computer it still does not work. When I plug in the adapter it does not turn on the nearby led and does not warm up at all. I tried to use only battery power however that does not work either. I have already looked through the guide (http://support.hp.com/us-en/document/c00372748 )and nothing seems to be the problem. I have yet to replace the battery or adapter because I am unsure if those are the problem. Any help would be greatly appreciated.

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Laptop frozen on login screen. Unresponsive to any keystrokes (ortouch commands) and will not forceably shut down by holding power button. There is no battery compartment to remove either. Please advise how to fix

A:HP Envy x360 frozen on welcome screen

Problem was fixed magically by my 2yr old son. Not sure what he did. In the future what would be the recommended procedure?

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I have three questions regarding my HP Envy which I recieved in September, 2016.  1) how do I find the serial number? 2) how do I correct this system error? AccelerometerStexe - System Error. MFC120U.dll is missing. 3) I have an Espon Perfection V300 Photo Scanner, it works perfectly with Windows 7 on my work laptop. I cannot get the scanner with Windows 10 to work. I am connecting the scanner via a USB. The laptop recognizes the scanner and adds it as a device. However, it does not install any drivers to make the connetion between the scanner and the laptop.  I have tried multiple times to download the drivers from Epson.com and still does not work. The system is totally up to date and I know the USB works.  This is driving me crazy as I need this scanner to work with this laptop. 

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Hello! I have a fairly new Envy x360 that came with Windows 10 preinstalled.  I do not like Win10, and have learned that many of my programs won't run on Win10.  I want to go back to Win 7 pro, but am not sure the hardware will work with an older OS.  Any recommendations on how to do this (get rid of Win10 and install Win 7)? Thanks in advance for your help!

A:install win7 on envy x360?

Antarcticgecko Hello;Allow me to welcome you to the HP forums!With notebooks, the primary problem with trying to run a different OS than the one preinstalled is the need for the specialized HP drivers for the specialized hardware that comes in the laptop.  Desktops don't present such difficulties because they tend to use more generic hardware and you can often swap out a piece of hardware if you need to.  Laptops don't provide that flexibility. If you will provide the detailed product number of your laptop, I can check to see if HP provides Win7 drivers for it:  http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001We can proceed once you provide the information.Thanks

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Hi, I've been having an issue with my recently purchased HP ENVY x360. The screen will often display small animated bubbles at the top of the screen and they will begin to flicker uncontrollably unitl I restart my computer. PLEASE HELP!

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This is a brand new 2 in 1 15" laptop, and just figured out that the INS key (which is combined with the 0 key in the numeric keypad) is not recognized by any program, neither by testing it with the online app http://www.keyboardtester.com/I have tried all the possible combinations (together with FN, ALT,CTRL, with or without "NUM LOCK" activation.Help please !! I need that key for my day to day work.

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Greetings HP Fans. I purchased an HP Envy X360 about 8 months ago.  I've noticed over the past couple of months that the display will blink (flicker) off for a fraction of a second on a regular basis.  On average ever 20 - 30 secords.   I had read that it was a Google Chrome issue, but I've noticed it on everything, programs, apps, etc.  It happens in both regular and tablet mode. I've been searching the blogs, but I've not found anything that addresses this particular issue. Any help would be greatly appreciated.

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So I've been researching for a few months now but have still to no avail found a viable solution/answer anywhere I looked. I have been looking for a stylus to use with my laptop which is a 2-in-1 so I figured it should be able to use one. But if possibly I would really love it to be pressure sensistive so I can draw in Photoshop with ease. It doesn't seem that any pen has been actually tested on this device though: all the Wacom ones haven't been tested, some say the HP Active Stylus may work but everyone commenting have the Hp Spectre so I would like to have a definitive answer if someone wouldn't mind helping.

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Hi, I just received this HP ENVY 15-w000 x360 Convertible PC and I am trying to set up a new copy of Windows 10. I have a flashdrive that has been set up to boot with a copy of Windows 10 that I would like to install. The problem is that when I press Escape and choose booting, I don't find the USB drive at all - the options remain the same where the flashdrive is plugged or not. Please advise. Thanks,Al

A:HP ENVY 15-w000 x360 Convertible PC

Hi, Please use a fresh or empty flash drive, not a bootable drive. Regards.

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I need help trying to find a stylus that would work for the HP ENVY x360 m6 Convertible.   This was a recent purchase and I chose the 2 in 1 laptop for the versatility to use it as a teaching tool (writing notes in one note).  Any suggestions would be appreciated.  I do not want the option of a rubber tip generic stylus but would prefer something that has more sensitivity and pressure as I also have a surface pro at school (the envy is my home computer).  Thanks!

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Laptop frozen on login screen. Unresponsive to any keystrokes (ortouch commands) and will not forceably shut down by holding power button. There is no battery compartment to remove either. Please advise how to fix

A:HP Envy x360 frozen on welcome screen

Problem was fixed magically by my 2yr old son. Not sure what he did. In the future what would be the recommended procedure?

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Answer Match 59.22%

My new HP Envy x360 is supposed to have a battery life of 9 hours, but it doesn't. When it is fully charged at 100% the time displayed is 4 hours and 30 minutes. That is no where near the full battery life. What is wrong with my battery?

A:HP Envy x360 Battery concern

Granted it does grow from there but the most it has ever grown to is 6 hours and 30 min 

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Answer Match 58.38%

Just bought a new hp envy x360 and it won't turn on I tried the hard reset nothing tried everything I can think of any suggestions?

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Dear HP Supporter, i have a HP ENVY x360 laptop with Win 8.1 operating system. It writes that plugged in, no charging. This laptop has a not removable battery. I read forums and tips but neither fixed my problem.I tried to shut down, plug off, wait, plug in, turn on,without result. I also tried to uninstal in device manager the baterries then restart the laptop, without result.I also tried the fix the problem with HP Support Assistant, battery scanning, and it writes that my battery is ok, but then 'unknown'.Because of 'unknown' I tried to download the updates, no result.I am not able to fix the problem of my laptop, and I wouldl ike to ask for your assistance.I am looking forward to your answer. Kind regards,

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I am looking for options for a docking station for this device.  It looks like the HP Ultraslim Docking Station described at this link would be compatible, but it talks about HP Elitebook and not specifically for HP Envy models:   http://store.hp.com/us/en/pdp/business-solutions/hp-2013-ultraslim-docking-station-d9y32ut-aba

A:Choosing the right docking station for HP Envy X360 13t

Hi, The Envy x360 does not have docking port therefore any USB port replicator can do. Now you need to check your requirements, not for your x360 but how many devices you wish to connect (for example you want to connect two more monitors, external speakers ...) this will help you to make decision which one to buy. Regards.

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Hello all, I've looked all over, including the User Guide and Spec Sheet, but cannot find the max memory for this laptop, nor the type of RAM I'd need to upgrade.  It is currently using 2 x 4GB Samsung 1600MHz for a total of 8.  The product name per HP Support Assistant is HP Envy 15 x360 PC, Product Number G6T85UA#ABA, running W8.1 64 bit OS. Thanks!











Solved!
View Solution.

A:Need Max RAM and Type: HP ENVY 15-u011dx x360 Convertible

Hi JimBobRog Memory Support for 8192-MB of DDR3L-1600-MHz system ram in the following configurations:? 8192 GB (8192 MB × 1 or 4096 MB × 2)? 6144 GB (4096 MB × 1 + 2048 MB × 1)? 4096 GB (4096 MB × 1 or 2048 MB × 2) http://h10032.www1.hp.com/ctg/Manual/c04341936.pdf

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I have the HP Envy x360 m6-aq003dx. and the touch keyboard will not open in tablet mode.  Clicking the touch keyboard button on the bottom right doesnt open it either.  What do I do?

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Hello. Well like some folks Im having problems with my brand new (Not even a week old) HP Envy x360 15T Notebook.Specs:i5 5200u w/HD5500 Graphics8GB RAM1TB HDDB&O AudioFHD IPS Screen Touch.The issue is: Terrible Crackling Noise, Hiss and Noise problems in Speakers and Headphones.. After doing some troubleshooting myself I pin pointed the issue to the Bang & Olufsen Audio Codec. The issue became aparent when I updated the Realtek Driver to the lastest version last night.. There werent any noises before after upgrading to Windows 10 (The notebook came with W8.1) but after installing the Realtek drivers the noise began. If I unplug the notebook a horrible crackling noise will happen and its in sync with the brightness level of the screen being lower when entering battery mode. If I plug AC the noise will POP and level out. Before installing the Realtek Drivers the only issue I had was ground static in headphone mode, I could hear the HDD spinning on the headphones if there werent any music or sound playing but the noise was muffled If I played anything like music or youtube video.Then with the new realtek drivers the noise was horrible... Crackling Noises and Hiss are completely evident over the music our sound being played, Even on the speakers it is noticeable.   New issues on B&O Audio Codec Control Panel:B&O Sound Enhance Has never worked on Headphones but at least the EQ Worked, After the Realtek Driver ... Read more

A:Crackling Noise and Hiss on HP ENVY x360 15T

One thing that did work was disabling multiple audio deviced on the B&O Control Panel that got rid of the Crackling sound in headphone mode... But speaker mode is still affected.

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Answer Match 58.38%

I have 2 identical fairly new HP 360s, both running W10 64-bit. Both send video correctly to the TV over HDMI connection. Neither sends the audio, instead sending it to the laptop's internal speakers. This is an HP issue, as the HDMI cable is fine and works with all other devices. The cable and TV work properly with my Mac and Toshiba laptop and with my HP Pavilion desktop unit. Please advise as to the correct fix for this tiresome proble. Thanks,Steve Conelley

A:Envy x360 audio not passed to TV over HDMI

Hi there @Conehead1952,  Welcome to the HP Support Community where you can ask questions, find solutions and get help from others in the community! I read your post on the HP Support Forums and wanted to reach out to you. I understand that you are having an issue with the sound while trying to use the HDMI capability from your HP ENVY x360 Notebook PC.  Did you receive any error messages?Did you see if the HDMI was listed in the Digital Output Device? Here is a document for you called Troubleshooting HDMI Display and Sound Issues. It has three different sections that you can use for troubleshooting: Using correct HDMI cable for your HDMI deviceSetting HDMI sound outputTroubleshooting specific HDMI issuesCould you please run the Hardware and Devices  troubleshooter? The troubleshooter will help find and fixHDMIissues. Type troubleshooting in the search bar.Select Troubleshooting.Select View all on the top left corner.Click on Hardware and Devices.Follow the on-screen instructions to run the troubleshooter.Check if the issue persists.You could try to:Press (Windows key + X)Click on Device Manager.Expand Sound, video, and game controllersRight click on the sound driverSelect Uninstall.Once this is done, restart the Notebook twice and check if the issue persists.Did this reply r... Read more

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Answer Match 58.38%

I would like to know if it is possible to upgrade the hard drive on this machine?If yes, do I need to fully dissasemble it? (Remove the keyboard and all other stuff)It is very slow  I want to replace it with an ssd. Is there any guide on how to do this? I can't find anything on the internet.Thank you

A:HP envy x360 hard drive upgrade

Hi, Actually no official guide which shows users how to upgrade but we normally use a guide called Maintenance and Service Guide to work on the machine. You can download from the following link for your machine:              http://support.hp.com/us-en/product/HP-ENVY-x360-Convertible-PC-series/10862127/model/11926717/manua... Page 28 shows you how. And yes, you can replace the existing HDD with SSD. Regards.

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I cracked my screen, warranty is expired and need a new screen. Anyone know where i can get one?

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I have tried two separate Kennsington  locks for this notebook and neither will work.  There doesn't seem to be enough space inside the lock to turn the locking mechanism the required 90 degrees.   Has anyone found a lock that will work?  HP Tech support told me to use a MicroSaver lock but it didn't work either.  My locks work on the other three laptops we have.  Why not this HP? 

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Hi, I just got a new HP Envy x 360 in July 2016 and a new HP monitor 27es Display in mid-August.  It was connecting to the monitor by using HDMI fine till last week.  From a week ago (around Labor day), it stopped recognizing the monitor.I have an old HP laptop, and it is fine connecting to the the monitor by VGA.  So, it is not the monitor's issue.I remember I did the recommended HP update around the same time.  I am suspecting that update caused the issue with HDMI.  Can anyone help?  Thanks.   

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My mothers laptop was having issues over heating and would shut down frequently, and after hearing some plastic rattle around on the inside i opened up the bottom of the laptop. I found some plastic loose on the inside from what appeared to be where the screws holding the bottom of the laptop on had broken. After i cleaned out the few plastic pieces and rehooked everything i attempted to power the laptop back on, and now the laptop wont start.I thought it might just be the battery died but i plugged the charger into the laptop and the orange light came on but i am still unable to turn the laptop on.

A:Hp Envy x360 not turning on after opening bottom.

Kyletheaverage wrote:....  I thought it might just be the battery died but i plugged the charger into the laptop and the orange light came on but i am still unable to turn the laptop on.Hi, Looks like the circuit to supply power for the laptop is broken. Please bring it to a proper repairer. Regards.

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Answer Match 58.38%

A seller on amazon says M6-w105 has active digitizer screen. So i can use hp active pen. But i am not sure for it. Should i buy hp active pen or dell active stylus or a capacitive stylus or any other bluetooth stylus

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Answer Match 58.38%

Hi I need to enter the bios of my laptop and I get the code 63406080 after I try/fail 3 times. What administator code do I need to enter to get to the bios? Thanks

A:Hp Envy x360 laptop System Disabled

Enter : 72564006 Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,K N R KAlthough I am an HP employee, I am speaking for myself and not for HP

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Hello, My HP Envy x360 15t convertible notebook is displaying an error on the battery icon. It says "12% available (plugged in, not charging)". The battery will charge to 100% if turned off, but will not when in use. I have searched and see many posts with a similar problem, but none of the solutions offered have worked. Here are the fixes I have tried: Uninstall Microsoft ACPI-Compliant Control Method Battery and re-startPerformed hard re-set for notebooks with a factory sealed batteryAllowed battery to completely drain, and then re-charge to 100%Within HP Support Assistant:Battery Check - Primary Battery: OKChecked for updates, and installed all Any additional ideas or suggestions would be appreciated. Thank you!    

A:HP Envy x360 Convertible - Plugged in, not charging

Hi @Pink70? ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY x360 Convertible PC and issues with the battery charging while plugged in and on. I have checked into this and it would see that is is a power loss issue. Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue. If that does not solve this, please use the following link to create yourself a case number, then call and it may help speed up the call process:Open link: www.hp.com/contacthp/Case number and phone number appear.They will be happy to assist you immediately. Thanks.

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Just discovered my laptop screen is cracked

A:HP Envy x360 m6-w010dx screen is cracked

Hello @ladyisamensch, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are having an issue with the display, and wanted to assist you!  I see that you noticed the screen is cracked. There are only a couple of options available to you, for this type of situation.  You can either try to replace the screen yourself.  Or send it in to HP for repair.  For more information about both of these options, try reviewing the following document: HP Notebook PCs - Diagnosing a Liquid Crystal Display (LCD) for Damage Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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Hi,I just recently bought this laptop. The only issue I have with it is the slow HDD. If I replace the 1TB HDD with SSD, will it void my warranty? I know that I have to lift the keyboard side up to be able to do so, but I just want to make sure that I do not void the warranty. Feedback will be appreciated. Thank you.

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We have an Envy x360, which has an internal battery that you cannot remove, or check to ensure it is seated properly without voiding the warranty. We cannot currently use the laptop without it being plugged in, as it is showing "plugged in, battery not charging, 0%".We have tried other charging cables.  No luck.   We have tried unplugging it then holding down the power key to drain then restarting.  No luck. We have tried going to contol panel and removing the ACPI compliant battery control and restarting.  No luck. We are at wits end. Any suggestions? Thank you!

A:Plugged in, battery no charging - Envy x360

HI @GarrabS   Welcome to the HP Forums!It is a terrific place to find answers and tips!For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More How Do I Find My Model Number or Product Number? I understand that you are unable to use your notebook if it is not connected.  You get the message" plugged in battery  not charging 0%" You have tried removing the  ACPI compliant battery control and restarting but there was no change. Here are two links that may help.  Troubleshooting the notebook battery Testing and Calibrating the Battery (Windows 8) If the issue should remain please contact HP support. Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.World Wide Phone Support Best of Luck!

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Hi i want to upgrade my laptop ram. currently it have 12GB.i want to upgrade it to 16GB. can you please help me to find the compatible rams for this product.

A:what are the compatible rams for HP Envy x360 convertible

Hi, From the manual: Memory Two SODIMM slots - non customer accessible / non-upgradeableDDR3L-1600 Dual Channel SupportSupports up to 16 GB of system RAM in the following configurations:? 16384-MB total system memory (8192×2)? 12288-MB total system memory (8192×1) + (4096×1)? 8192-MB total system memory (8192×1) or (4096×2)? 4096-MB total system memory (4096×1) or (2048×2) If you really wish to do that, please download and run the following tool        http://www.cpuid.com/softwares/cpu-z.html Using SPD tab, you can find exactly what you need or use the following part number:  693374-005 and order from HP. Regards.

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The problems started ever since a regular windows update and bios update through HP Support Assistant went through.  Following those updates, my laptop now stutters and lags every 5-10 seconds whenever I play a game WHILE CHARGING. This was not a problem before the updates. Attempting to solve the problem, I reset my laptop a couple times and started from scratch. I made sure battery settings were at max or balanced.  Those haven't worked. The thing is, I can play League Of Legends and other games on high quality on only the battery. Only when it's charging does it begin to stutter and lag. It's been a couple months since this problem came and I have yet to figure out a solution.  I am dying at the fact that a 700$+ laptop is making gaming ineffective in comparison to my 6 year laptop.

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Hello, Several days ago my HP Envy x360 15 laptop battery started performing strangely - 100% charge lasts only for less than 25 min. and I started getting the HP error message (601) when starting the computer. The interesting thing is that this issue lasted for one day and then it disappeared (I did not do anything) - on the next day the battery performed as usual (around 5 hours on 100% charge). However, a day later the same issued occurred again and I have had it ever since. I keep getting that error message (601), but only when the laptop is not charging. I have installed several battery monitoring programs and I saw one interesting thing - when I connect the charging cable all those applications display correct designed and fully charged battery capacity, but as soon as I unplug the charging cable the designed and fully charged battery capacity shrinks nearly ten times (from around 38,000 to 3,680 mWh). The same thing happens with HP battery testing application - when plugged and charging, the application says the battery is ok and does not need to be replaced, but when I unplug the cable and run the battery test one more time it says that the battery needs to be replaced due to natural loss of capacity. The HP application shows that the battery has only been through around 170 charge cycles, so I presume this is no ordinary battery degradation issue. I tried manually calibrating the battery, reinstalling battery drivers, restoring OS to previous date, but nothing w... Read more

A:HP ENVY 15 X360 L0N30EA battery issue

H [email protected], Welcome to the HP Forum! I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More I grasp that you are experiencing an issue with the battery on your Envy x360 15-u202na. When you connect the charging cable all the battery applications display correct design and fully charged battery capacity, but as soon as you unplug the charging cable the design and fully charged battery capacity shrinks nearly ten times (from around 38,000 to 3,680 mWh). The same thing happens with the HP battery testing application. When plugged in and charging, the application says the battery is OK and does not need to be replaced, but when you unplug the cable and run the battery test once more it says that the battery needs to be replaced due to natural loss of capacity. The HP application shows that the battery has only been through around 170 charge cycles, so you presume that this is not  an ordinary battery degradation issue. You tried manually calibrating the battery, reinstalling battery drivers, and restoring OS to previous date, but there was no change. You also noted that the power brick previously would be warm  when charging but now remains cool.  Are you connecting directly to a... Read more

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Hello, I recently received the HP Envy x360 and was hoping it could replace by HP Touchsmart Tm2. My Touchsmart came with its own stylus, and it was pressure sensitive and great for drawing. I want to be able to have the same thing for my HP Envy. I went to Best Buy to try out the HP Active Stylus, but frankly is sucked. There was no pressure sensitivity at all. Do you know if there are any pressure sensitive styli that will work for my laptop? Or will HP be releasing one soon? I love my Touchsmart, but it doesn't seem they will be coming out with new models of that anytime soon... :\ I don't want to go through the hassle of returning the Envy, but if I can't do art with it then I have no use for a touchscreen laptop.  Please help!

A:Pressure Sensitive Stylus for Hp Envy x360

Hello there,I personally haven't used a stylus on my laptop before, but the HP online store has a variety for you to choose from. With just the search of "stylus", I was able to find 10 pens, that will hopefully suit your needs. http://m.store.hp.com/us/en/SearchDisplay?searchTerm=stylus&storeId=10151&catalogId=10051&langId=-1&...Best regards,Shawn




If I've helped you, feel free to give me kudos and accept my answer!Best Regards,Shawn

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Whenever I use my laptop in my home, pages take an extremely long time to load and sometimes do not connect until 10-25 minutes later.  Videos also work slow.  My brother has a laptop that is an older HP model connected to the same internet connection source and it works considerably faster than mine does.  My laptop functions well on other internet connection sources like at school or in other people's home.   Please help and thank you 

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I want to have both HDD & SSD installed on my notebook..

A:How many internal ports does HP ENVY 15-u483cl x360 has? Cou...

There is just one SATA port and if you want an SSD you have to use an SSD adapter which takes the place of the SATA drive.  Your Manual See p. 20.  The parts to adapt a solid state drive do not appear to be "spared" i.e. HP does not sell them. Post back with any other questions. Your fastest and best option seems to installing a 2.5 inch SATA SSD as large as you can afford.  If this is "the Answer" please click "Accept as Solution" to help others find it. 

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I have the ENVY x360 model m6-aq103dx. I bought it because I was told it is compatible with the HP active PEN. I bought the pen and tried it, it didn't work. I called HP for the TENTH time to ask about the compatibility and set up. I was told the active STYLUS would work, so I bought the stylus. It doesn't work either. The packages list which computers the pen and stylus are compatible with; none of which list the ENVY x360. I would understand if the HP "techs" had told me that my computer is not compatible but instead they say "it may be if it has the right digitizers/driver/capability/etc." So do I need a different computer or is there a way to make this one communicate with either of the writing tools I have bought??

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Battery not charging. Laptop will function when conneted to adapter. Called support #, was told it was corrupted files, support can fix it for a price. If fix does not work will refund money. This seems like a scam. 

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I'm just wondering why my new Envy x360 is still in "Processing" after 5 days? When I know it doesn't take that long to test. I also know that by 4:00PM EST it is 4:00-5:00AM the next day in most of China. The only change to the standard build is the UHD display. Since the display is the only real possible change to the standard config then there should be some already built like that. Also since I didn't have any software/services added it should be just off the shelf. F.Y.I. IT support and services is what I do for a living and am employed by a HP Partner. HP ENVY x360 Convertible Laptop (15.6")HP ENVY x360 - 15t Touch Laptop1TB 7200 rpm SATA+ 128GB M.2 SSDFull-size island-style backlit keyboardSecurity Software Trial16GB DDR4-2133 SDRAM (2 x 8GB)Intel® 802.11ac (2x2) Wi-Fi® and Bluetooth® 4.2 ComboOffice Software TrialWindows 10 Home 6415.6" diagonal UHD IPS UWVA edge-to-edge glass (3840 x 2160) Touchscreen (for HD Camera)HP Wide Vision HD Webcam with Dual Digital Microphone4-cell 55.67 WHr Lithium-ion BatteryIntel® Core? i7-6560U (2.2 GHz, up to 3.2 GHz, 4 MB cache, 2 cores) + Intel® Iris? Graphics 540

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Bought a brand new Envy last Thursday, touchscreen did not work.  Called support and they remotely worked on it for a few hours ultimately having to restore to factory settings, still did not work.  Exchanged laptop at store yesterday and the touchscreen on this one does not work either.   Per the sales person at the store the touchscreen should work with computer in laptop or tablet mode, is this correct? Is there a known issue with these that I should choose another model?   Is there something that has to be enabled?  I have checked the drivers and all is newest version and enabled. Thanks for any help.

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