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Water damage , will Lenovo repair

Q: Water damage , will Lenovo repair

My computer ,Lenovo idea pad, got Water in it and now the screen is black, no life on the screen, but computer will come on, but screen is black ,computer screen is no longer working. My warranty expired. Can Lenovo still fix , repair my computer? What would cost be to repair and where would I need to ship computer? Anyone who can help please respond. Thank you.

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Answer Match 92.4%

A few weeks ago I accidentally spilled water on my laptop keyboard. At the time I tried everything but the damage was already done. Now, the laptop is mostly functional but various keys don't work. For example, the question mark, directional keys and num lock along with some others. The fan on the computer gets really loud sometimes too and I fear it is overheating. I am a college student and I write a lot of papers so this isn't going to work once school starts again.

My question is, should I bother taking it in to be repaired or would it be more worth my while to purchase a new laptop?

A:Water damage repair?

The keyboard issue is easy to fix, just buy a replacement keyboard, they are generally cheap and easy to replace.

Fan I'm not sure about, maybe the water got into the fan. It may need to be replaced too. But you could also try blowing the fan and vents out with a can of compressed air; it may simply be dirty or dusty.

Water by itself isn't that bad as long it dries before you attempt to use the device. But if it gets into something like a keyboard it's hard to get out and can cause damage to it. Same if it gets onto a mechanical device such as a fan.

Some place will do free estimates, so you always have the option to take it in somewhere to be looked at. Just don't it to Geeksquad/BestBuy but rather a local computer repair center with a good reputation.

1 more replies
Answer Match 69.72%

Hi There,

I have A Sony Vaio Laptop, but I split water into the lcd, i have dried it out but the lcd now has bright spots all over it (see attached images) Is there anything that I would be able to do for example maby disassemble the lcd housing and clean the "optical Layer". Any Help Will Be graciously accepted and also Ps. I'm that kinda person that likes to void warranty to the extreme.

****If this is posted in the wrong "area" may a mod please put into the proper spot****
Edit: Sorry Forgot to attach the images

Deven Prasad

A:LCD Water Damage, Need Help

You, as an individual cannot repair the display, you're only hope is to replace it. A company that rebuilds LCD displays might be able to repair it, but it will require replacing some element of the panel assembly itself. Your hope would be to find a replacement LCD unit and change it yourself. A Guy

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Answer Match 69.72%

Some water spilled onto my keyboard and now some of my keys are messed up and if I unplug my charger it shuts down (even though its fully charged). Whenever I press the "5" key "b" comes up also and vice-versa. Same for "=" and "-'. And "n" and "6" and ` (above the tab key) and Caps Lock. They come at the same time and I don't know what to do. I believe I've gotten6 most of the water out but I don't know for sure. Also, as I said before, if I unplug my charger, my laptop shuts down. Right now it is 93% charged yet still has a blinking orange light on the b5ottom of the laptop (where you can see if the laptop is on or not) Please respond quickly an6d thoroughly.

Info for my laptop: (hope this helps)
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Starter , 32 bit
Processor: Intel(R) Atom(TM) CPU N450 @ 1.66GHz, x64 Family 6 Model 28 Stepping 10
Processor Count: 2
RAM: 1013 Mb
Graphics Card: Intel(R) Graphics Media Accelerator 3150, 256 Mb
Hard Drives: C: Total - 137586 MB, Free - 101643 MB;
Motherboard: Dell Inc., 0D3J9P, A07, .494K0M1.CN1296105V6210.
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

A:Water Damage

8 more replies
Answer Match 68.88%

Hello there,

Today I found that water has spilled over the laptop keyboard from the ceiling... i tried to turn it on but it was not working.. no lights or nothing... i immediately removed the battery from it.. turned it upside down and drained water as much as i can.... and then i tried to dry that by keeping it under the Fan... and tried to turn on after sometime... it turned on and i saw the logo but immediately the screen has gone dark... and finally turned OFF i removed the battery again and kept back under fan... and then turned ON again after some hours... and now its booting and i can see the desktop too but its dark....... Something happend to my display when I turned on at first? Please help me....
- Minterest

A:Laptop Water Damage

you can do ur best to drain all the water ...use a hair drier and dry ur pc for at least 24 hrs together..

2 more replies
Answer Match 68.88%

Hey guys,

I am the proud owner of an Alienware Area-51 ALX however yesterday evening (less than 24 hours ago) my girlfriend spilled some water on to the tower case much to my frustration. However what's done is done.

After mopping the mess (with the computer on) on, I proceeded to check whether the top front 3 USB ports were working as that's where the water pooled. They were, however not working, power was being received by my phone for example but data transmission and recognition by the computer was not. I than realised that perhaps I did further damage by plugging something into the socket while they were perhaps still wet?

12 hours later here I am and I turned my computer on this morning to find USB Device Not Recognized flashing up on my taskbar continuously, there is nothing plugged in to the front 3 sockets so I am assuming the USB device it's referring to is the USB ports themselves. I checked Device Manager and there is 2 Unknown Devices under USB Controllers that weren't there before. I assume these are the damaged USB ports?

What I would like to know is what is the likelihood of the ports ever becoming functional again? As many of you are aware Alienware is hard to repair and customize without the right tools to take the case apart so it's not as easy as replacing the USB ports.

Also should I leave the computer off for a few days or attempt to dry it off by any other means? I mean I can see or feel no dampness yet I can't get m... Read more

A:Water damage + USB Ports

Most likely permanent damage since you plugged it in when wet. If everything else works OK, you can just use a hub to connect devices.
Note I assume the rear usb ports are still working.

1 more replies
Answer Match 68.88%

My Iomega 500Gb hard drive has recently stopped working. Wheneber I turn it on I hear a constant clicking sound, and then all sounds just stop and only the power light remains on. When connected to my notebook via USB, my computer doesn't recognize it, and it doesn't appear in My Computer.

What Happened,

I had it in a bag with its cables etc recently with a couple of cans of beer. One of the cans burst in the bag but I removed it straight away. The bottom of the bag was soaking, but the Hard Drive wasn't near it. It wasn't physically wet as far as I could tell, but clearly something must have happened.

The odd thing is, the next morning it was working fine and I watched a movie on it, no problems whatsoever. But when I got home, and connectied it up to my computer, it has stopped working.

Does anyone know what might have happened and how to fix it?


A:Water Damage - Recovery?

If it is making a clicking noise than the drive is 99% dead or dying. Hard drives shouldn't make clicking noises

At this point you have several options
1. Home remedies some might suggest such as put the hard drive in the freezer, etc.
2. Immediately get as much viable data you need off the drive.
3. A more costly repair - Send the drive to a company such as DriveSavers and they can recover your data. This can range from $700-$3000. So it has to be well worth it.

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Answer Match 68.88%

Today I switched on my laptop and found there's a largeish mark on the screen like a halfcircle that looks like a watermark . Just before I cleaned the screen with a wet tissue - normally I us lens wipes or a damp towel but I've used wet tissues or towels before - is it possible some water got inside the screen ? The mark won't wipe away . At first I thought it was just the display but then some keys on my keyboard stopped working and now my computer seems to be slower than normal. I phoned Dell support and they said I could buy a new display for £160 but they said I should just buy a new computer as mine is now 3 years old. I really don't want to as I don't want Windows 10 - I found a replacement display for my model laptop from Amazon for about 50 - I also found a replacement keyboard for similar price .But I'm, still worried there may be other damage -- I ran diagnostics which didn't find anything and did a system restore to before Christmas, which didn't change anything - the keys still don't ok and it still seems slow.

I'd be extremely grateful if anyone can offer advice - it seems too much of a coincidence but I can't believe some water could do damage apart from the display - it seems odd it should affect the keys?

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Answer Match 68.88%

Hi everyone,

I am working with a Dell laptop, a very nice one year old one. A cup of water was spilled on the laptop while it was off at night, in the morning, someone turned it on. The laptop didn't work initially. Now, I opened it up and cleaned everything off. Now the laptop works while it is plugged in. Here is the kicker. The laptop will not run off of battery. The little lcd light that shows that the laptop is plugged in will not work either. This tells me that the laptop doesn't know if it is running off of AC or battery power, and the "time left" on the battery taskbar indicator just jumps to 43000 when I plug in AC (telling me it doesn't even really know it is on AC). What could cause this type of problem? The local computer places didn't want to look at it. Where else could I send it?

A:Water Damage Laptop

it probibly shorted the mechinim that knows that info. did you try running it with no battery installed? what does it do when theres no battery?

3 more replies
Answer Match 68.88%

Good morning, everyone!

I'm using an ACER AL1717 LCD monitor. Last week, some stray cat came into my house and decided to mark his territory by spraying on my monitor screen. This has happened before but I just wiped off using a wring-dry damp cloth and the screen was fine. However, last week it sprayed on the right side (the previous incidents were on the left side) and as usual, I wiped it off using a wring-dry damp cloth. But when I switched on the computer, I noticed colored vertical lines ending in a colored ball at the bottom of the right hand corner of the screen. The ball grew bigger and bigger and after a while it turned black and looked like I have an eclipse of the sun on my screen. Now it has grown into a enormous black ball about 3.5 inch in diameter, with a ring of rainbow lights around it. Is there any "cure" for this? Please help. I heard that sending it to a repair shop will be costly and warranty does not cover this kind of damage. Thanks.

A:Water damage to LCD monitor

Wow! Great Story! Don't tell it to the 'warranty people' (Did you witness this event?)and see if they will replace.

3 more replies
Answer Match 68.88%

I have done so much research over the internet, and I think I might have a chance...

couple nights ago I spilled an entire glass full of water into my Sony Vaio 13.3'' laptop, all the water went directly to the keyboard.

I was watching tv on the laptop after like 3 seconds the screen went off but the sound continued, I shut if off, disconnected from AC dried it as much as I could, upside down during the night, etc...

next day, THE COMPUTER WORKS, yes, it logs into windows and everything all right... if I could just see a thing in the screen.... (completely dark)

I took it to bestbuy and they plugged it to a monitor and it works, and if I point a flashlight to my screen I can see it working on my laptop... but they even refused to open it saiying its probably the backlight, repair is expensive, either buy a monitor or a new one..

after doing my research... shouldnt the backlight be able to be fixed, or at least replaced??? why would I need to replace the whole screen if its just the backlight... and the water only went to the keyboard!!! so the backlight is in the laptop itself and not in the screen...??? I saw my model LCD panels on ebay from $180-$210... sure I rather that than a new one...
Im very optimistic here.
Thanks for all your replies...

I guess my question is: if I think the problem is just the backlight, doesnt sounds too catastrophic to me... dont I get a chance?

A:Water Damage on Laptop

10 more replies
Answer Match 68.88%

Today I switched on my laptop and found there's a largeish mark on the screen like a halfcircle that looks like a watermark . Just before I cleaned the screen with a wet tissue - normally I us lens wipes or a damp towel but I've used wet tissues or towels before - is it possible some water got inside the screen ? The mark won't wipe away . At first I thought it was just the display but then some keys on my keyboard stopped working and now my computer seems to be slower than normal. I phoned Dell support and they said I could buy a new display for £160 but they said I should just buy a new computer as mine is now 3 years old. I really don't want to as I don't want Windows 10 - I found a replacement display for my model laptop from Amazon for about 50 - I also found a replacement keyboard for similar price .But I'm, still worried there may be other damage -- I ran diagnostics which didn't find anything and did a system restore to before Christmas, which didn't change anything - the keys still don't ok and it still seems slow.
I'd be extremely grateful if anyone can offer advice - it seems too much of a coincidence but I can't believe some water could do damage apart from the display - it seems odd it should affect the keys?

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Answer Match 68.88%

I have a toshiba laptop that recently crapped out on me. One night while I was sleeping, my drunken roommate spilled beer all over my laptop and did not bother to clean it up. The computer was in standby and still had power flowing through it. When I awoke, it was turned off and completely water logged. After an extensive drying period, the computer turned back on and began to load. I run WinXP Pro. An error message came up saying that some unknown error happened and it asked me how I wanted to load the OS. I have chosen every way possible and it always freezes when XP begins loading. I even tried loading the OS again with the disk but that didn't work. I am wanting to know what I can do, if anything, to fix it. Whether it is the hard drive, motherboard, or some electrical error, or if I should just toss it and get a new one.

A:Water damage to laptop...

Water probably wouldn't have done much damage. Beer, OTOH, probably didn't do it any good.

I'm sad to say, the only RX for this machine is disassembly and a very through cleaning, not something that the novice should attempt.

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Answer Match 68.88%

I've spilt wine in my laptop yesterday, it worked after and it worked that evening. I left it of over night and now it doesn't turn on. When I press the power button the LED lights on the side flash but nothing happens. Everywhere says to take the battery out but the whole of the bottom of the laptop is screwed in.

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Answer Match 68.04%

Hi guys I am really new here. I want to ask whether my PC will work again or not. So yesterday I stupidly spilled water over my Lenovo G5080. And then I instinctively clean it up with cloths but with the condition the power is still on. I tried restarting the PC again and then it was working well but then suddenly my screen went blank. As I get panicked I browsed the Internet through my mobile and then found out that the things that I've been doing is the things that should not be done on facing this kind of problem

As I gathered information from a few forum it is said that I should just let it dry for like 3 - 6 hours without battery and then try to power it on again. I followed that instruction, and when I plug the charger to my laptop the charging indicator was on, so I thought my laptop was working again. But then when I tried to power it up, the charging indicator suddenly went off and there it go

What do you think? Is there still any hope on my laptop? I read here that the writer succeeded on recovering her laptop by letting it dry for like 48 hours, if I let it dry for more hours will it have a chance of recovery or not? I'm afraid that the electronics/insides whatnots inside my laptop will short circuit again. Or should I just go to nearest computer repair service? Please do help, this laptop is quite new and I don't have the money for buying a new one...

Thank you, looking forward to hear great suggestion from you all guys...

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Answer Match 68.04%

So a few weeks ago my girlfriend spilled water on her Dell laptop and shorted it out. It became completely non-responsive. Luckily for us, she had the foresight to pay extra for the complete care warranty, (which I argued against, btw) and it covered a free replacement. The new machine even included a DVD drive and a USB floppy, components absent from the original system. So what do I have to complain about? Nothing...almost.

There is some data that I'd like to recover from the old hard drive if possible. Dell sent it back to us, so my question is this: is there ANY possibility whatsoever that plugging the old hard drive into the new machine might damage the new system? If I did this and it messed something up, I would be in the dog house for months. I only want to try if it is risk free. So what's the TSG consensus?

A:Solved: Water damage recovery

14 more replies
Answer Match 68.04%

Hello all!!

I urgently need help on this. I spilled water on my keyboard ( that happened before too but hair dryer worked wonders at that time, it is a Sony notebook btw)
This time though, some of the keys do not work; also my notebook prints stuff on the screen on it is own. For example, I press the start button and it starts typing `eeeeeeeeeee` on the search section.

Apart from that, it seems to be ok.. Can anyone give me some advice on that? Do I need to buy replacement keyboard from ebay or do you think that the issue could be more than that??
Thank you all!!

A:A recurring issue-Water Damage

Well you'll need to replace the keyboard, thats near a sure thing. If it otherwise appears to work ok then you may have gotten lucky and nothing more is damaged. Generally most keyboard issues stop at the keyboard. Just make sure to get the right keyboard, sometimes its just as cheap and quicker to get a replacement keyboard from the manufacturer of the laptop or an online laptops parts retailer like Impact Computers then it is to mess around with eBay.

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Answer Match 68.04%

I have a Casio digital camera EZ-277. It was handed down to me. It's not my most prized camera but it was a nice little camera to have.

However, lately in photos I see these awful spots/orbs everywhere.

I've cleaned the lens as much as I can - but they still are there. I am wondering if water seeped in at some point and the damage is internal?

A:Solved: Water damage to camera?

7 more replies
Answer Match 68.04%

Hi Gang,
my wife has a Acer 7736Z laptop that the kids got water on/behind the screen leaving a water outline after drying. is there a way to take apart the screen and clean it? or is it now permanent damage?....thanks

A:Acer water screen damage

You can clean it if you can get it apart... for a lot of folks, the first one is going to cause some damage as you learn...
But the biggest problem is convincing your spouse you should be allowed to do it.

You remove the keyboard, and other parts... remove the ribbon cable from between the bottom and the screen side,
Then it is a matter of removing the screw covers then the screws... Depending on the laptop model, there can be as few as 9 or as many as 33 screws holding the screen side together... and more to get to the back of the screen in some cases.
Easy enough to clean with a mixture of distilled water and denatured alcohol.
Even putting it back together is not that difficult, until the last part which is the replacement of screw covers. If you have never done it before, and if you do not have a new set of screw covers, the results can be a great deal more ugly than the watermarks in the back.

Shop/search for the replacement screw covers first... once you have those actually in hand, take on the rest. You will need high quality steel long, medium, and short #0 philips screw drivers. Some of the screws are held in with the blue screw sealing compound, so you may need some of that at the end.

First laptop will likely take four hours, if you are good with tools and your hands.
After that, you can do them in 20 to 30 minutes, start to finish.
Newer laptops may have new style connectors and screw covers... I haven't looked at an acer in nearly a year.
&nbs... Read more

5 more replies
Answer Match 67.2%

Hello all,

Really frustrated here, hopefully someone can help me out. I am working on a laptop that was damaged with a big glass of water. Luckily, the laptop was off when the water was spilled, but was turned on about 8 hours later. The laptop had some serious problems, but after a little cleaning, it turns on. Here is my problem.

The AC adapter has a solid green light.
The AC adapter keeps the machine running.
The machine will also run off of the battery by itself.
The AC adapter won't charge the battery.

Also, the laptop won't "recognize" the AC adapter. The screen gets brighter when I plug in the cord like it supposed to, and the laptop runs off the AC, but the power light on the laptop is not lit up. Windows says that the laptop is running of battery. When plugged in, it says there is 3456 hours of time left (Basically infinite), but when I unplug, it says 50 minutes or whatever is left on the battery.

What could be going on?

A:Laptop Water Damage Power Issue


1 more replies
Answer Match 67.2%

Hi, I have an hp pavilion ab053nr that had water spilled on it. After a day of it being off, everything boots but the screen will not turn on. Fan turns on, the boot "beeps" beep, but the screen will not. I suspect the graphics card, but i really have no idea. I am but a poor college student and can't afford to just send it in to hp to fix it.

A:Hp pavilion 15-ab053nr gpu not booting after water damage

Can you get it to display to an external monitor?

1 more replies
Answer Match 67.2%

I have a Toshiba Satellite A505-S6960 running Windows 7. Earlier today I spilled water across the keyboard and have been having issues ever since (big surprise). I did not hear any shorting sounds, and until I shut the computer down, windows was running fine.

Now, when I turn on the power it goes directly to the boot menu. From here I am unable to do anything with the built-in keyboard; only the caplocks, escape key, shift key, and numpad enter key work. And these keys all do the same thing: move me down the boot menu list, but I am unable to select an option.

I then tried the following:

1) Removed the keyboard (carefully, following instructions), popped off all the keys and dried and cleaned. No result.
2) Removed the battery for 10 minutes. No result.
3) Hooked up a USB keyboard. This allowed me to select HDD #1 / SSD#1 on the boot menu, but when Windows started to load, the screen froze and the laptop began beeping loudly at regular intervals.

At this point I am freaking out thinking that my hard drive is corrupt. Any suggestions? Would a damaged built-in keyboard cause windows to freeze along with the beeping? Thanks!

A:Solved: Toshiba Laptop Water Damage

6 more replies
Answer Match 67.2%

Hello, I accidently put some water on my Thinkpad T61. It shut off immediately. I disconnect the AC and battery from the laptop, dissasambled the keyboard and touchpad and let it dry. After some hours I put it all back together and could start the laptop and OS without any problems. But I noticed that my laptop is running from battery, instead of AC. I also noticed that the battery is not charging. I removed the battery and tried to start with only AC connected. The thinkpad starts but immediately gives the error message: critical low-battery error and shuts down. Could my AC have been damaged? Any ideas what happened? Thanks  

A:T61 water damage? AC doesn't charge and critical l...

Sounds like you'll need a new motherboard. If you'd like my help sourcing one you're welcome to send me a PM with your model, serial and date code. This must be sent in a private message as forum rules don't allow posting serial numbers, or you could source one yourself. The problem isn't the water itself, it's the minerals in the water and they rarely survive a liquid spill. If you want to try to fix it you can buy or make some pure distilled water (must be pure distilled water, no substitutes will work, then buy or make a steam cleaner so you can blast the motherboard clean with steam and if you are extremely lucky you might get the minerials out of the circuits, but it's more likely that there is perm damage to the charging circuits from when it was powered on, so this is an extreme long shot and I know it sounds insane to fix a water spill with more water, but pure distilled water doesn't conduct, however it's difficult to completely purify water and even a drop of sweat could contaminate the process.  You could also try some commercial electronic cleaning sprays. I can tell you that I did once save a motherboard that had sodapop (coke) spilled on it by distilling some water then using a capichino machine to steam clean it. After than I put it in a hot oven after it was heated and turned off, then let it sit in the hot over to dry. I then put it in a sunny window sill for a couple days where it got hot sunlight and it worked, but an important factor is... Read more

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Answer Match 67.2%

Apple water damage policy in detail?

A:Apple water damage policy in detail?

Apple water damage policy in detail?1-800-854-3680 = Call Apple*They may or may not offer replacement. Its a grey area. If the water damage was the result of a new apple device left out in the package in the rain then it might be covered. If it fell into the toilet, probably not unless you bought a service plan that covers customer induced damages.

1 more replies
Answer Match 67.2%

Dear community,So my little baby brother made water fall on my laptop, im looking for a replacement and found 2 links,I was wondering if both are supported for my laptop since i have the,Model no va73v3-772G-54208G50MakkCurrently i have the 750m motherboard and found 2 sites where i want to order this motherboard but 2 are different versions and i was wondering if they are both supported?this is the 750m version which is right for me i think.;...and this is another version for the V3-772G i think this one´s better than the other one which motherboard would a proffesional recommend because i really need to order one before school starts,

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Answer Match 67.2%

Hello -My child vomited over my HP Pavillion laptop - over the power on button and keyboard below it, I was using the compuer at the time and after a 30 seconds an error message (blue screen) come on. Then the laptop shut down. I cleaned it, and let it try in a humid room. The laptop then would not turn on at all, it seemed to be charging normally  the blue light comes on when the power adapter is in. I reasearched what to do next - the advice was to trial using the battery alone, and hey presto for some reason it works but not all the time, it switches on occassionally and works as normal. When I try to just use the power supply it does not swich on at all. Any advice or thoughts as to what it wrong? Thank you 

A:Power button temperamental following water damage

Jay101010 Hello;Allow me to welcome you to the HP forums!I read your post about power button problems after water damage and wanted to help. Wish I had good news for you, but I don't.  You can try following these instructions to see if anything helps:  You Just Spilled Water Or Coffee On Your Laptop - Here's What You Should Do But in the case, which is nearly always, in which nothing there helps, your only real recourse is to take (or send) the laptop to an HP Service Center to have then disassemble it to determine the extend of the water damage and what it will take to restore it to working condition.Here is some information on the Service Centers: HP Notebook PCs - Using a Certified HP Service Center to Repair a Notebook PC | HP® Customer SupportGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

2 more replies
Answer Match 66.78%

my little baby brother made water fall on my laptop, im looking for a replacement and found 2 links,I was wondering if could get better advice 

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Answer Match 66.78%

Alright... interesting problem I have never seen before.

spilled some water on my laptop, and after having some issues with the nvidia graphics card not being recognized, I am noticing issues with Realtek. Audio will only work if: headphones are plugged into the headphone jack and the sound comes from headphones, OR something is plugged into the mic jack and sound comes out of the internal speakers. If nothing is plugged in, no sound. When the mic jack is plugged in, Realtek says that a device was unplugged, and when I unplug the mic, it says that a device was plugged in. Tried an uninstall and reinstall of the driver, which led to no success.

Laptop: ASUS U36SD-XA1
Windows: 7 Home Premium 64Bit
Realtek Version:

Any other info needed?

BTW, the first image attached is headphones plugged in, then mic plugged in, then nothing plugged in.

EDIT: i have no idea what happened, but Realtek is freaking out on me, going back and forth between working fine and thinking something is plugged in to the headphone jack/having the problem I described.

A:Realtek Audio Problems Post Water Damage

I would suspect a hardware problem due to the water spillage. Hard to tell what was affected by it.

1 more replies
Answer Match 66.78%

Hi all,
I recently replaced spilled water all over my laptop. I make the mistake of not waiting for it to completely dry and attempted to turn it on.
So after, accessing the damages, I took my Lenovo Y50 to a certified technician who told me that the motherboard was damaged. I decided to replaced the motherboard by myself (purchased Lenovo refurbished from Ebay) and proceeded to install it.
When I turned it on, the LED lights up to signal that it is being turned on, however the fans do not start, my keyboard does not light up, my display does not turn on. (Basically, only the power button LED turns on for about 2-3 seconds, then shuts off)

1. I made sure the ram, harddrive, thermal paste, screws, cords etc was installed properly.
2. When I charge my laptop, the LED lights up to signal that it is charging.
3. I attempted to turn on my laptop without the battery, to this I received the same 2-3 second LED and nothing more.

Does anyone have any recommendations of what is wrong with my laptop?
Can we narrow it down to a specified region?
Thank you for your time guys, I really appreciate it.

A:Replaced Laptop Motherboard, Now It won't Turn On (Water Damage)

6 more replies
Answer Match 65.94%

I sent my laptop in to be serviced under warranty because the keyboard would not work. was denied service because of water damage but now my screen doesn't work, can someone help

A:My screen won't turn on after service was denied on warranty due to water damage

Water can destroy a laptop or any other electronic device. Chances are that the water sat underneath the keyboard and flowed onto the motherboard where it dried causing corrosion and damaging the motherboard permanently. You could take the laptop to a repair shop and they could give you a repair estimate. Of course, you will have to pay for this repair. If a liquid is spilled on a laptop in the future, immediately open it and turn it upside down. This allows the liquid not to hit and pool on the motherboard, or in a keyboard

1 more replies
Answer Match 58.8%

Hi, A small amount of water was spilt over the keyboard. It was promptly soaked up and computer worked fine for two hours. Some of the keys are no longer working (space, b, n and arrows). The computer is working fine and external keyboard is fine.Any ideas of how to get them working again? They have been removed and all looks dry. Thanks

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Answer Match 57.96%

Okay, long story short - it's my mother's laptop, and she spilled some milk on the trackpad last night. (Which could be replaced) And instead of coming to me for advice, she stupidly decided to grab the shower head, and while holding the laptop at an angle, blasted water into it, while it was still on to get rid of the milk. Instead the screen went dead, but it sounded like it was still trying to work. I don't know if eventually the battery died, or just ran out of power, but it's no longer doing anything. (The power button wasn't responding to shut it off) I realize it's almost fruitless, but is there anything I can do to fix it, or is there at least a chance of recovering her data?

A:Solved: Water-logged Lenovo Thinkpad

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Answer Match 57.54%

My MOV files taken by DSLR(Nikon D810) could originally be played by Windows Mediea Player or QuickTime but now many of them can no longer.

The files were copied from the SD card to a data partition on 1TB SSD(Samsung 850 Pro). They were working right after they were copied to the SSD drive but I do not know in what moment they quit working. JPG files taken by the same DSLR camera are no problem.

I wonder what could cause the video file problem as above.

A:What cause damage to MOV file and how to repair it

I would start by looking at SMART status:

4 more replies
Answer Match 57.54%

I know Trend Micro found one Trojan and had warned me about MyFTP.exe being suspicious, but I do not know what, if any response I gave about that. I freaked a bit and went into services and disabled any remote access entries, then later realized that was not a good idea, since the Remote Call Procedure is a needed thing. Problem is, I have been unable to undo any of my changes in either safe mode or normal boot. My start button and task bar are missing in normal boot, but finally I got it back in safe mode, only to find it not very helpful there. Tried directions found on search at Microsoft to make a new user account to see if start button and task bar would return, then copy my original profile there and was unable to complete the process when I was not allowed to change my user profile or make a new one (did verify hiding the task bar was Not chosen). Computer boots up with usage running at 100% with DISCUPDATEMGR.exe running TWICE. Have to end that and others to be able to try anything at all. I deleted MyFTP.exe from the program file. Can't get main menu of Trend Micro up, it runs automatic scans in safe mode, but can't get to Report to get name of trojan found. Found that internet connections were changed from LAN to Proxy and I tried to fix that, but LAN did not show, so I set it to auto detect. Some error codes I have gotten are: Error Code 702, Error 711 (network connections), Error Code 1068 "dependency service or group failed to start", WMDM in... Read more

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Answer Match 57.54%

9.6.15 Hi
I have 6 years old Toshiba Satellite A300 1MC, which has been attacked by a virus corrupting a lot of files, some can’t be removed, as well as, browsers’ settings. Originally I had Vista Home premium which has been replaced by a local vendor to Genuine Windows 7 Home Premium 32 bits with product ID.
Because of the damage I have been told that Windows 7 has to be reinstalled. But eventually I have found out that Microsoft has blocked reinstallation. The explanation has been that the version of Windows 7 I have with product key ending 3Q6C9 can have only one activation because Toshiba bought it cheaply in bulk & has the license for the product. In addition it hasn’t validated the product key that 3 key finders stated that I have. Instead it has referred me to Toshiba for product key. MSM also said that my computer is SLP & I have in the’ MSM Genuine Advantage Diagnosis’ OEM (which I don’t understand). They also said I should ask Toshiba for a recovery disc, but as far as I know this would apply only to Vista & not to Windows 7.
My question is what is the list difficult way to resolve the catastrophe? Does it mean that I have first to return Vista at factory state & only then attempt to install new windows 7 or windows 10? If yes how do I do it?
If I find out the acceptable product key related to Product ID 00359 OEM 8992687 00010? If yes how can it help?
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home P... Read more

A:Re :Repair virus damage

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Answer Match 57.54%

Hey guys, new user here hoping someone can help me in any way possible; ill start my story and give you as much detail as I can

So, Im using my HP Pavillion 750n, using sp2, and a genuine copy of xp. Now, i wanted to burn an mp3 cd using nero 6. So my cd begins burning and its get to about 50% or so, and all of the sudden i get a blue screen of death! It has happened before, but as soon as i restart my computer all is good. So im really confused, i eject my disk and turn off my computer. So as i restart, all i get is message that says Disk Boot Error, Instert System Disk and Press Enter. OK WHATS GOING ON....all of the sudden thoughts of having to wipe my hard drive and losing all my data come at me. So I finally convince myself that I have to do it. So I grab my xp cd, instert it and press enter. I get through the loading process and after i get to the licence agreement, i press f8 and accept. Now im at the screen that asks me which hard drive i want to install to, and to press d to delete a partition and c to create a new partition and press enter to install xp on this hard drive. Problem is, now i get a system cannot access disk, and everytime i press Enter to install, or D to delete i get another blue screen of death with an error mesage 0X0000008E(0xc0000005, 0xf84c6cad, 0x0000000)

and then it says something like system.d__ i believe

HELP!!! if there is no way to recover any of my files, then is there any way that i can get this thing to at least start up

A:Did I Damage My Computer Beyond Repair

You might have gotten a stick of memory that went bad.

If you have two sticks, try unplugging them one at a time.

And since that's a somewhat older computer, it's possible that it could be a failed/failing hard drive.

19 more replies
Answer Match 57.54%

Dear Lenovo, I bought a Lenovo W550s laptop last August, and last week I spilled water on the keyboard. Now, about 8 buttons on the keyboard (at least), don't work. I am curious, will the warranty help me in any way with any thing?  Also, I am looking for a replacement (internal) keyboard, and am having trouble finding one. I am pretty sure that the keyboard that shipped with my laptop last fall was not backlit, as the keyboard never lit up (unless I didn't know how to turn it on). Anyways, the Parts No.: 0C44952, ID No.: 57P1ZW, FRU No.:04Y2387, Model No. KM BL-105US.  When I looked up the part on Lenovo's website, it returned nothing:  So, my questions for you are:1.) Does the Lenovo warranty help me cover my malfunctioning keyboard?2.) Is the keyboard that I have, Parts No. 0C44952, a backlit keyboard?  3.) Where can I get a compatible keyboard replacement for this laptop? 4.) Will this keyboard replacement work? Kind regards,Spencer

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Answer Match 57.12%

My Card model is winfast a400 tdh (Leadtek ) Geforce 6800.My card memory speed only run at 399mhz so there are many incorrect colour spot appears.And then i can install vga driver 6 x x x but i change the colour 32 bit 640x480 resolution blank screen with machine language also in dos mode.
How can i do?I'm very confuse.I try bios flash program nothing happen.Give me some info.

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Answer Match 57.12%

Allo! After working with 'Boopme' over in the Security Forum, I've been reffered up to you guys. So in a nut shell I'm upto here : I booted into the WRE off the boot disk and ran the following command through a Command Prompt : sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows So, it ran and came back with: found some files that are corrupt but can't repair please see CBS.LOG! Hello as it is no longer malware ,you should take this issue and the CBS log up to WIN 7 so they can straighten that out. Ok so, can you guys help me out please.Thanx in advanceTim

A:Collateral Damage Repair... If I'm lucky...

Link from AII...

16 more replies
Answer Match 57.12%

Hello,This my first post, and I will try to follow all of the guidelines. I already appreciate these forums immensely, and now find myself truly stumped and in need of direct assistance. I am working on a laptop that had Malware Doctor and Antivir Solutions. I ran ComboFix (very sorry...didn't know I should wait) and it said winlogon.exe was infected, and replaced it with a good copy. I also ran MalwareBytes both in Safe and Normal Modes. I used SuperAntiSpyware and SDFix as well. Finally, after a few runs and updates, MalwareBytes and SuperAntiSpyware came back reporting no more malware. I decided to try to run Windows Update, and IE wasn't able to get to the web page. My Google searches also get redirected to random sites. I checked for a false proxy in Internet Options and found I removed it, but still couldn't get to Windows Update. I can get to and try to run Microsoft Update, but get Error number: 0x80072EFF. I ran Hitman Pro 3.5 which told me I still had a variant of TDL3 rootkit, as well as a registry entry with the proxy server address. That entry is in HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\Current Version\Internet Settings. I delete the entry and reboot, the entry comes back (along with other entries, such as maxhttpredirects). I've scanned again with ComboFix, and it says that it finds a rootkit, reboots and continues running, but the symptoms don't change. I've run WinsockXPFix and ... Read more

A:Trying to repair Malware Doctor damage

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you let... Read more

2 more replies
Answer Match 57.12%

My Dell laptop was attacked by a trojan virus months ago and I still have yet to have found a way to fix the files. Here are the issues I'm having:
1) When I click an icon in the start menu or on my desk top I recieve one of two messages; either an "Open With" window indicating that the file has been removed from its running application, or a message with the file location and "Application not found" below it.
2) When I chose to run Internet explorer I can, but I also recieve the "Open With" window, however on this application only, if I press "cancel" its still opens internet explorer. Some of my programs (only a select few though for reasons unknown) will run if I right click and chose to run as Admin.
3) When a CD or thumb drive is connected to my computer, my computer has difficulty starting or reading the program.
4) Its impossible to open Bluetooth or any other files that are located on the tool bar on the side and bottom of my computer screen.

I'm wondering if there is something I can do to "reattach" all my files. Almost like a full PC scan to repair the broken bonds/missing locations. PLEASE let me know if you have any advice, I'm getting pretty annoyed. I know that I could take it to Geek Squad but I'm reluctant only because of the initial $200 fee of "virus removal" just if they find a virus that my virus protection could remove if activated. Also- bonus points for anyone who can figu... Read more

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Answer Match 57.12%

Repair damage Excel file data which damaged due to virus attack and other issues. The third party Excel repair tool, repair lost data from XLS and XLSX and allows you to re-access them. Read more- from here-

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Answer Match 57.12%

Hello, This is my first time posting and I will try to be as detailed as possible.

I had a virus start running on my computer telling me that I needed to do a virus scan. I started task manager and began to kill processes when it started up in hopes that I could prevent damage to my computer, I recall one of the processes starting with 007007 although at the time I didn't write it down. I then went to revouninstaller, not really thinking it was a virus as much as something my kids clicked on when using the internet. There was a program I hadn't installed called Av Suite that I tried to uninstall and which started running and telling me I had viruses when the uninstall was attempted, I killed it using task manager and then completed the revo uninstall. I then tried to use the internet and noticed that it wasn't available. I decided to try a system restore and found out that it was also disabled. I then powered down and started in safe mode and ran spybot search and destroy to see if it could eliminate it since it was all I had on the computer at that time. It removed numerous small issues and had one trojan that caught my eye called pws.LDPinch.IE. after running spybot several times it came back up in the list each time, despite several restarts in between at the prompting of spybot sd. I then started safe mode with networking, downloaded malwarebytes after doing some researching and ran it. I believe 46 thing were found which I fixed. a second run of... Read more

A:virus removal and repair of damage done

Hello,Please follow the instructions in ==>This Guide<== starting at Step 6.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to try to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

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Answer Match 57.12%

dear all,I have an Excel file its size about 19 MB and it was work properly, suddenly we can't openthis file, and it shows the message "unable to read file" , and even if after several attempts, it open then it is not open Properly.Note that this file is protected with a password.Is there a solution for this problem, please ?best regards.

A:how to repair damage excel file

First of allvisit this source, which might be interesting to you:- to Repair aCorrupt XLSX File1. Navigateto the folder containing the XLSX file you want to repair.2. Right-clickthe file and select ?Copy? and then right-click on a blank spacewithin the folder and select ?Paste.? This action generates a backupcopy of the corrupted file.3. OpenMicrosoft Excel 2007 or later.4. Clickthe ?Office? button in the top left corner of the window and select?Open.?5. Navigateto the folder containing the copy of the XLSX file you generated previously andselect it by single-clicking its icon.6. Clickthe arrow located to the right of the ?Open? button and select?Open and Repair.?7. Select?Repair.? If you previously attempted this method and the processfailed, try to extract only the values and formulas by selecting ?ExtractData? instead. Regardless of the method you choose, your data will appearon the screen within a few seconds if the process completes successfully.

7 more replies
Answer Match 57.12%


I am running win 7 x64, I did create a recovery disk in 64 bit, and my laptop also came with a 32 bit recovery Disc.

Yesterday I found out I was infected with a tidserve virus, I used a removal tool from Symantec which seemed to fix the issue, before restarting I also removed some other anti virus software I had installed to try to remove the virus.

After rebooting, my laptop went straight to start windows normally or run repair, it cannot repair.

I have tried using the repair on the disk that will not work or finds no problems.
system restore will also not work.

I have just tried /scannow from command prompt and it tells me it cannot find any intgrity violations however I think I remeber the tool from symantec telling me that the file 'MBR' was infected and it fixed that.

I believe this is the source of my inability to now start up windows.

any help or advise is appreciated.

I am able to back up all my files using command prompt to external HDD but of course if this could be fixed without a complete reinstallation that would be great.

Many Thanks

A:Win 7 cannot start, restore or repair possible damage to MBR

Have you tried fixmbr commnd?

9 more replies
Answer Match 56.28%

I have an HP Pavillion Slimline, model # s3020n, and my problem is that my tower case is rather scratched up.

Most are minor scratches, but one or two is deep enough to be felt.
My question is twofold:

1. Will they be a problem or weaken the case integrity? For now, they just look ugly, but as long as I'm careful to avoid any rough usage or surfaces, will it get any worse or should it become a matter of concern?

2. Given that the case is black metal, my father suggested black shoe polish would cover up most minor scratches, but I was wondering if that was wise. Also, are there any other products or solutions that would be better?

Any help would be appreciated.

A:Solved: How to repair damage to the computer case

6 more replies
Answer Match 55.86%

After water spill in premier keyboard of Dell XPS 12 9250 due to the incidence, the keyboard can not work: there is no power; the light is not lit; the touchpad is also unavailable. I want to repair it by myself. Where is the service manual? How should I repair it by myself?

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Answer Match 55.86%

This is to advise that as of not too long ago, JRT started clobbering the whole IObit product suite.
Smart Defrag - deletes the Windows startup entry.
Advanced Systemcare - pokes holes in this somewhat finicky complex package that make it difficult to uninstall/reinstall or otherwise get working again.
Driver Booster - wipes out the program folder, leaving whatever it was connected to (registry, files) floating in orbit - presumably, then reinstalling the program reconnects the loose pieces.
IObit is widely-used commercial software.  If there are issues with their stuff that threaten Windows operation and security, then I expect they would be very interested in being made aware.
On as separate note, wish to spotlight Windows Repair (All In One) by/at  Just discovered it while struggling to correct a registry owner/permissions issue caused by malware some months back and it is impressive.  There is a free version available and a "Pro" upgrade available.  Intuitive and self-documenting, professionally polished, easy to use, and best of all, gets the job done!

A:JRT collateral damage to IObit products - Windows Repair

Hi there,You might want to read this and this regarding Advanced System Care, and this regarding Driver Booster.

9 more replies
Answer Match 55.02%

hey guys i got 100 to 200 ms office word doc files in my pc & to secure this files
i made shortcuts of all dis files bt my brother did'n know this & he deleted actual files by thinking they r shortcut files after it he empted recycle been also so i used a software that can restore deleted files from Hard Drive directly & coz of all this some of the files are damaged during restore so please help me that how can i read & see those files the files are very important !

A:[SOLVED] Can i repair ms word doc Version (2007) damage files ??

Always backup stuff you can't live without. Keep it in 2 different places. If they are not reading, then they are corrupted. You can try Open Office and see if it can read them but I wouldn't have hoping too much.

5 more replies
Answer Match 49.98%

This has now happened for the second time. My system shuts is self off like a power cut and then will not let me boot into windows. It gets to the windows xp user logon password screen and then when I try to access my administrator xp account it does the power off again. I can boot into safemode. There is also possible damage to bios as we had a nightmare trying to reinstall windows as the usb keyboard mouse would not function. Got a new motherboard in end and reinstalled ok. Only for the same problem to occur a few days later after installing progs. I think the most likely source is a bad .exe file. Please help. I can't afford for this to keep happening.

A:windows boot problems severe damage possible bios damage HELP!!

Welcome to the forums gurrilla..............:D

Would you be kind enough to post some system specs..........;)

1 more replies
Answer Match 48.3%

My 2nd P70 and things aren't better Please don't buy a P70 if you have to rely on 1 system - I am officially done with lenovo and any future products that they create (same with my studio and professional friends who followed my issues because they were thinking about buying the same system) - I understand issues at times but the repetitiveness of these issues and the time it takes for no resolution is absurd. I'd write more but i'm to upset so I figured I just write down the dates and link to the forms were it all started July 28th (get my computer)June 1st (phone-in to get onsite repair of a new screen - service tech was complaining that there system kept going down but I will have someone come out as soon as they get the part - whole month of june it was hold for parts would get phone calls but no emails on the 27th the service techs started to try and come out but they were sent the wrong screen, left my laptop separated on my kitchen table, had to take time off work for them) August 9th ( sent in my computer service depot)August 17th (get my computer back)Everything seemed livable except there was pop sound every time I opened and closed my lid and a hinge was loose, and there was light leaking from under the bezel - I was gonna live with it because I needed it to get some work done --  until the screen popped out, the popping noise apparently was due to the fact that screen wasn?t seated correctly or the lid was bent by the repair depot or the... Read more

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Answer Match 47.88%

So i have heard that some water cooling systems do need new water in them every 6 months, and i have also heard that some never need to have the water replaced, so i have no idea of what brand/kind of water cooling system i have because it has no branding or anything, i got my computer custom built from ibuypower so it was professionally installed and stuff, so anyway here is a picture of it and maybe you guys can tell what i need to do,

It looks like even if i wanted to replace the water its not built to open up, so yeah can any of you guys tell me what kind it is.
Thanks for reading this~

A:Do I need to put new water in my water cooling system?

Your system should of come with some kind of manual from ibuypower. If not I would contact them and find out what they recommend to use to replace the fluid and how often.

8 more replies
Answer Match 47.46%

My Y-70 gaming laptop's usb port broke. My warranty was expiring in a few weeks so i decided to send it for repair. The chat support person said that i should send it in before my warranty ends and i did so, a week before. After a week i contacted them that nothing had changed in the repaie service tool upon which the tool update saying "the part is not available, we are trying to acquire it". Now a week later, my warranty has ended, the chat and call option is no longer available in the support page. And the reapir tool hasn't given me an update. Now I am regretting sending my laptop in the first place. What is my course of action? How do I contact them now?

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Answer Match 47.46%

Simple question but can't find an obvious answer on the Lenovo website (that website really does confuse sometimes). My client has cracked the screen on her brand new L460 and it's not covered by accidental warranty so need to get a quote for a repair. Failing Lenovo themselves, any recommendations for repair centres in the UK, North West specifically. Thanks, Rob.

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Answer Match 47.46%
Answer Match 47.46%

I have a Lenovo tower 3000 K Series running Vista. OS is corrupt - not internet and many services will not start. I have tried everything I know to kick off a repair but the options are not there. Its still running the OEM build FYI. Here's what I've tried -
1. boot with F8 - no repair option, just safe mode, etc.....
2. boot with oem vista disk - I select my language and click next. "Repair Vista" is not there either.

Anyone have an idea where my repair option is? thanks so much!

A:Where is repair option in Vista - not on this Lenovo.....

If you press the F11 during boot you will restore to factory settings. All your stuff will be lost. You can save them using Ubuntu, please ask if interested.

You can also try to boot using this alternative method.

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD.
Hard Disc Controller must be set to IDE in BIOS and Bios must be set to boot from the CD Boot Priority - Change

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options. Choose an option tht will not cause you to lose your stuff.

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Wind... Read more

4 more replies
Answer Match 47.46%

I'm working on a friends PC, a win 7 64 bit on a Lenovo Ideapad model B560. This thing has One Key Recovery installed.. Instead of having factory restore disks this tool recovers the system to factory defaults via a hidden partition that contains the restore data.

More info about One Key Recovery here What is OneKey Recovery? - Yahoo! Answers

You cannot change or resize partitions or One Key Recovery wont work. This PC had malware on it and can't boot into normal windows mode (that's the main problem) .. but it will boot into safe mode. I removed the malware with Malwarebytes but the PC still wont boot in normal mode. I tried to use One key Recovery but it refuses to work in safe mode.

One Key Recovery sets up the PC with 3 separate partitions. A C drive for Windows and pre-installed Lenovo software, a D drive that's large for data and the hidden recovery partition. I don't want to cripple this functionality so I can't do a complete reinstall of windows from a win 7 dvd. I thought I'd use a win 7 dvd to do a repair install instead - hoping this wont mess with the partitions but just fix the windows errors keeping it from booting normally. I'd be using the Win 7 64 bit with service pack 1 integrated from Digital River.

I want to know before I try this - will it work? Will it fix the errors without messing with the partitions? If so, perhaps after it's finished, I will then be able to use the One Key Recovery option if I need it. I have to verify this before I try it and ... Read more

A:Repair install on Lenovo with One Key Recovery?


Unfortunately, you are stuck between a rock and hard place - you cannot perform a Repair Install from Safe Mode:
Repair Install

You might be forced down the path of a clean install, and thereby lose the recovery partition. If thats the option you must take, then I recommend following the steps here for that:
Clean Reinstall - Factory OEM Windows 7


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Answer Match 47.46%

Sent My edge 2 in for repair. Just quit working one day. Very disappointed to find out Lenovo doesnt have parts to fix it and I will be without a laptop needed for my home business for 5-6 weeks at the leastAnyone else having like problems or ideas to resolve?

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Answer Match 47.46%

Hello i just signed up to this forum because i really need help with my laptop and also realizing my love for tech recently computers havent been a big focus in my life the last couple years but im spending more time on the pc these days and im enjoying messing around with kali linux. Thats one of the things that brought about this issue with my laptop a couple weeks ago i dual booted kali linux on the same harddrive as windows 8 after that i wasnt able to get back into windows 8 and i was only able to use kali linux and so i used kali linux for a couple weeks with no problems at all pretty much and then yesterday my lenovo laptop wouldnt run kali linux properly after i turned it off manually with the power button it would give me a bunch of errors that ive never seen before in the grub bootloader menu. So thats not working at all and im left with no working os on my laptop and i cant figure out how to fix the issue i know im probably going to have to wipe the drive and start over and it sucks i have alot of stuff on windows 8 and linux has a bunch of pictures from this trip that im currently on in idaho :/ but i cant even seem to figure out how i can fix this because on the lenovo laptop i cant figure out how to get into bios i think its a little different vs other pc i got into bios to do the kali windows dual boot by going into setting in windows 8 i know having a repair cd would possibly do the trick but i think you have to make one of those in windows? can someone pleas... Read more

A:how do i repair windows 8 on a lenovo laptop help! please!

please help someone im checking back frequently

5 more replies
Answer Match 47.46%

So Friday, I tried to boot my computer and ended up with an automatic repair loop. The screen reads automatic repair, then goes to diagnosis and gets stuck here for hours on end. I have a Lenovo G50-45 and Windows 8. After trying to do a hard reset, unplugging the AC and pressing the power button and it not working, I used the novo button on the side of the computer. I tried to reset BIOS settings to defaults but it did not work. I then created a recovery drive with a USB key using my brother's computer. Again, I used the novo button, and managed to boot from the recovery drive from there. I tried system restore but it gets stuck on system restore initializing for more than thirty minutes. I tried bcdedit and it did not work. I have tried bootrec up until rebuildbcd and when I come to rebuildbcd, it keeps processing for more than twenty minutes without results. I have tried chkdsk but it tells me that Windows is locked. I refuse to do One Key Recovery because it will bring me back to factory settings (yes I know, I did not think of doing a backup). I was told that System Refresh is not a great idea. I am trying to find a way to repair this problem. I have work to do on this computer and I would like it to be resolved.

A:Lenovo 50-45: Automatic Repair Loop

i have the same issue!! have you gotten som hjelp from the lenovo guys? i have also not backed up my computer. 

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Answer Match 47.46%

My laptop Y70-Touch is on hold in the repair center for a month now! Tech Support in lenovo told me the part will not be restock in the future. And also no phone call from a customer relationship manager for a week. ALL Lenovo does is just sending follow-up to the manager!!  Problem is my school is about to start soon and I need to have a laptop for my homework !!!!        

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Answer Match 47.04%

So I was having an issue with my computer where is was in a perpetual "boot loop" and I sent it off to Lenovo for repairs. I finally get it back and for the first week it goes well and I reload all my school files and programs. I don't use it much as I had tests all week and all my notes are on my mom's laptop who was also using it. So then I go to use the laptop once my tests are done and I time to transfer my notes. That's when the computer crashes twice when I had two webpages and Microsoft word, one time because I went to switch tabs and once because i tried to change the volume. Then it wouldn't turn on and gave me this: Several times in a row. time it didn't even show anything on the screen, it turned on, but the screen remained black.A couple times it didn't even show anything on the screen. It turned on, but the screen remained black. So while Lenovo fixed the issue and now occasional I can turn my computer on, when it is on it is virtually unusable.

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Answer Match 47.04%

So I've had my Lenovo G50-45 for almost a year now. About 6-8 months ago, I installed Windows 10 and shortly after fell victim to the whole "Repairing Automatic Repair" loop. Time passed, I forgot about it and put it off. Sent the laptop off after learning that the motherboard had been fried sometime around late March. Received the repaired laptop in April and it's fine. I'm running Windos 8 but it's fine. I got sketched out by going back to Windows 10 after reading about the plethora of problems that people are running into.A few hours ago today, I got the same Repairing Automatic Repair loop.
Three months (maybe even less) of a supposedly brand new motherboard suddenly just gone up out of nowhere.This has to be a joke, right? 
Mod's Edit: Additional information added to Subject line for clarity of issue.

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Answer Match 47.04%

So for a while I have a flickering screen issue with my Lenovo Y50-70 laptop. This was more of a disturbance rather than an obstructing problem, but at some point it became progressively irritating that I went to send this to Lenovo (via the retailer) for repair. More than three weeks later, I recieve my laptop back, I was excited it the problem was solved... it was NOT. The screen is still flickering, and my friend also reports that he sent it for repair and didn't get his problem solved. What exactly is going on with this? If this is a wide-spread fabrication problem, what is there so hard about fixing it? How can we fix it that Lenovo appearantly cannot? Because in all honesty, I don't want to be without computer for ANOTHER 3 weeks because I also have work to do on it.

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Answer Match 47.04%

So, I'd heard of this problem a few months ago, and eventually it hit me as well. In our family, all of us got a couple of numbers (SIM cards) each. So, I had used one SIM card in my Helix (which is not in warranty now) and the SIM was working perfectly. However, we have a pretty solid broadband connection at home and a stand-alone internet connection was somehow never needed (for the Helix). Now, with the 4G (LTE) roll-out, many telecom operators are offering good data schemes, and while I was using one on my cellphone (incidentally, a Lenovo as well) I had this idea (self-destructive, as it proved to be) that I should use it for a bit on the Helix. It worked fine, and I loved the fact that the Helix did not have to depend on any other device (modem/dongle/router) for connecting to the internet. However, I had no inkling about what nightmare was about to begin. I had used my nano-SIM in a micro-SIM adapter (or is it the other way round??) while inserting it into the Helix, and I dont know what happened, but the SIM (and the adapter) felt like it had gotten stuck inside. When I tried to insert again (pressed the SIM inside again) it went inside into the normal position, but now the Helix was not detecting the SIM card. Not wanting to do more damage by my hands, I took it to the Lenovo service centre in the Paragon Phoenix Plaza in Kurla, Mumbai. However, the executive there refused to touch the SIM card unless I agreed (verbally) that any damage to the motherboard would be at... Read more

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Answer Match 46.62%

My Lenovo finally left automatic repair loop, and I find that all my data and folders are wiped. The apps are all there. This is an alternate laptop I was using temporarily, and though I am the world's biggest backup paranoid person, somehow I didn't even think to back up the last two weeks of work. I'm a writer; this is really devastating. Any suggestions on data recovery options? Any chance? I'll pay a few hundred to get this data back. It's text documents I care about; nothing else. Everything else is easily loaded again from backup.

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Answer Match 46.62%

My laptop is in a constant auto repair loop, I have tried just about every troubleshoot I've found via google and youtube, defaulting the bios doesn't working, the 'hold power button for 10,15, 30,60 secs' doesn't work. I dont have a windows boot disk as my laptop didn't come with one. I cannot get to the option to do a system restore, I can;t afford to get a windows boot disk and I don't have anyway of putting it on a usb and booting from there. I don't know what else to do as no forums are helpful for my problem.

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Answer Match 46.62%

I'm running a Lenovo Y500 Ideapad with Windows 8. I've had it for just over a year now, with no problems really whatsoever. Until now. I was playing Fallout: New Vegas, and my computer crashed and I had to turn it off using the power button. Once that happened, it got stuck into a "Preparing to Repair" loop. However, somehow, it eventually got to the troubleshoot menu. I tried to refresh it, but it said it didn't have access to the drive. I'd (obviously) rather not restore my pc to factory settings (and I'm not even sure if it would let me). I tried the other options in troubleshoot, but the System Restore, System Image Recovery, and Automatic Repair didn't work. 
I do have access to the Command Prompt and UEFI Firmware Settings. I've done some googling, but I don't exactly know what I should do with either of these at this point, and I'm kind of nervous about making the situation worse by just trying stuff that worked in similar situations that I don't fully understand. 
Any help would be greatly appreciated. Thanks. 

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Answer Match 46.62%

My Lenovo G560 was dropped and the screen unfortunately cracked. Ordered a new matching screen and installed very carefully. Turned computer on and I get the initial "Lenovo" screen with the option to go into BIOS (i.e. press F2, F12, etc.). Then, after that I get only a blinking cursor in the upper left of the screen. I let it sit for a while, but eventually it will just repeat the cycle. I also tried a rescue disk, but after I got into it a bit, was shown a message about the partitions on the hard drive being incorrectly installed (or something like that).

At this point, I am reaching the bottom of my very shallow cup of knowledge. Anybody have any ideas?

As a side note, we did have an external monitor hooked up to the PC at one point before we received the replacement screen and the machine worked. After that, though, we were not able to get the external monitor to work again, so we weren't sure why that happened.

When I use the rescue disk, I do see a very nice image of a green blade of grass on the monitor, so it seems that I have it hooked up correctly.

I can go into BIOS as well and make any selection, but once I try and load Windows, I still get that cursor on the upper left of the screen. And as I said, I will let it sit for 45 min - 1 hour and nothing really changes or it repeats.

Does anyone have any ideas on this?

Thanks in advance,


A:Can't boot Windows 7 after screen repair - Lenovo G560

Quite possible something else was jarred loose, like the hard drive or a connecting cable or memory. The hard drive and memory should be easily accessible via access panels on the bottom of the laptop, check them. Unplug and replug them one at a time, making sure they are firmly seated. See if that helps.

1 more replies
Answer Match 46.2%

Cant boot from UEFI NEED to create a bootable recovery disk in win 8.1

need to create a bootable recovery disk in win 8.1 have a Lenovo ideapad and UEFI

How do I make my computer bootable?
I found the following on a recovery disk which I made early last year for the same computer but I cant get it to boot.

How do I boot this usb flash drive without losing this material and is it used to recreate the correct partitions? It has this info on it:

convert gpt
create partition primary size=1000
format quick fs=ntfs label="WINRE_DRV"
assign letter="W"
gpt attributes=0x8000000000000001
set id="de94bba4-06d1-4d40-a16a-bfd50179d6ac"
create partition efi size=260
format quick fs=fat32 label="SYSTEM_DRV"
assign letter="S"
create partition efi size=1000
format quick fs=fat32 label="LRS_ESP"
assign letter="I"
gpt attributes=0x8000000000000001
set id="bfbfafe7-a34f-448a-9a5b-6213eb736c22"
create partition msr size=128
create partition primary size=436224
format quick fs=ntfs label="Windows8_OS"
assign letter="T"
create partition primary
format quick fs=ntfs label="LENOVO"
assign letter="O"
shrink minimum=12288
create partition primary
format quick fs=ntfs label="PBR_DRV"
assign letter="Q"
gpt attributes=0x8000000000000001
set id="de94bba4-06d1-4d40-a16a-bfd50179d6ac"

A:Need to create a bootable repair disk in win 8.1 have a Lenovo ideapad and UEFI

No reply?

1 more replies
Answer Match 46.2%

Hi Guys,

Please help me out.

I start my day as usual by pressing power key of my Laptop. I plug my USB mouse in my laptop however is does not work normally. So i restart my Laptop and again check mouse pointer now its work , but this time my internet dongal not worked. so again i restart. After that i got an error say Power state failure in blue screen need to restart then i click on that tab. Lastly i went on automatic repair with recovery of disc. Its still running when i am posting this thread. Its already taken 2 hours.

Laptop - Lenovo G505,Windows 8

Its under warranty period but any one can help me without loosing any data.

Thank You,

Vipul korat

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Answer Match 42%

I have a Lenovo G500S Touch running Windows 8.1. I am stuck in the endless loop, which I've researched and still haven't found a solution. For many hours, all it would do is just show a black screen with "Lenovo" on it. Then it went into this loop, and nothing I do can get out of it. Help??

A:Lenovo laptop stuck in "Automatic Repair loop"

Note: I can get the "Startup Settings" screen, but following that, I CANNOT get the options to select; so I can't select, say, Safe Mode, or whatever.

1 more replies
Answer Match 40.32%


I've been unable to access my custom build computer since around 5:00 yesterday. I chose to restart my computer at around that time just because it was slowing up a little and I usually do that to help, I had not installed any updates or new programs since 2 days ago when there had been a few windows updates.

Upon returning to my computer I noticed that it had been unable to startup and had gone straight into system repair with it being 'unable to repair this computer automatically.' I rebooted several times and noticed that it was not a visible BSOD but as soon as the 'starting windows' icon began to appear it went straight into startup repair. I tried to boot into safe mode, tried to load previous good configuration and all of the other advanced recovery options (including system restore/image and many command prompts).

This is what it shows after being unable to repair automatically:

Problem signature name:Startup repair offline
Problem signature 1: 6.1.7600.16385
Problem signature 2: 6.1.7600.16385
Problem signature 3: unknown
Problem signature 4: 21200552
Problem signature 5: Autofailover
Problem signature 6: 11
Problem signature 7: Corrupt file
(then my O.S. version)
Locale ID: 1033

This diagnostic occurs every single time I run the startup repair. Also, command prompts I have tried using the WindowsRE command prompt and the one found on the 'repair your PC' option on the windows 7 installation disk are:

-All bootrec.exe ( /fixmbr /rebu... Read more

A:Startup repair loop - Can't repair with system restore/repair/commands

Have you tried copying over the backed up reg hives from the regback folder? Follow steps 8 onwards in this tut.

Startup Repair Infinite Loop Recovery

6 more replies
Answer Match 39.48%


My pc is :C440 Touch All-in-One (Lenovo)

Operating system : Windows 10

I can't run my PC, every time i try to run it shows me blue screen wrote on it

" Automatic repair couldn't repair your PC

Press " Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.

Log file :\System32\Logfiles\Srt\SrtTrail.txt "

I tried to use the most options but none of them worked such as System restore, every time i click on it, it says : System restore could not find the offline boot volume. Please ensure it is currently accessible.

By the way before one day since this problem happened i created system restore point

My pc is Lenovo while running it i clicked F2 and it opened for me Onekey Recovery its Lenovo Tool, it has option called initial backup but i dont know if it backup from the system restore point i've created or what exactly.
Please help i need to solve it ASAP, i have many important university files on my PC and i don't need to lose them

NOTICE : I tried all the options in the repair screen such as " Reset this PC" , "Startup repair" ... and more, all of them give me message when i click on them please if u want know what message i get, let me know what option and ill write it because too many erorrs

and i got a dvd contain install of windows 10 ( ISO file ) and able to run it on my pc

A:Automatic repair couldnt repair your PC (Repair screen win10)

You might be better off doing a clean install. You won't need to enter the key as its already been associated with your computer.

Backup any files you want to keep first.

I am not certain but it may take the install files from the recovery partition (perhaps someone can confirm this), I know this worked with a recent HP job I did.

1 more replies
Answer Match 36.12%

So everything has been working fine on my laptop until about 10:30PM EST tonight. I bought it new in August 2011.
OS: Windows 7 Home Premium
CPU: Intel Core i7-2630QM @ 2.00 GHz
HD: 750 GB
It's always been a fine machine with NO problems.
However, last night there were Windows 7 updates that were installed and then restarted my computer. I had not gotten a chance to check exactly what they were though. About 10:30 this evening, flash crashed in Mozilla Firefox which is not that uncommon, and from there Firefox closed, and so did my Microsoft Word and Excel apps that were open. From there, my computer began to shut down and restart. When it went to restart, all it could do was go to the opening Lenovo screen which gives you the F2 (setup option) and F12 (multiboot menu option) as it typically does. Besides a thin strip at the top that appeared after about 30 secs that only displays moving static that eventually will just stick, that is where the boot process ends. No Windows 7 screen, and certainly no opportunity to boot into safe mode to check for any problems. The screen freezes and goes nowhere.
So basically, all I'm getting in terms of boot options are lenovo features, not windows 7 features, meaning it won't boot into windows 7 or windows 7 safe mode no matter what I try. The biggest problem here is that I have no windows 7 disc to even try to boot from my dvd drive.
Anybody have any suggestions on what the probl... Read more

A:Lenovo IdeaPad Z570 - Crashed and now won't boot past opening lenovo screen

Are you able to get into the advanced boot menu by tapping F8? It might not be listed on the startup screen but it should still be there.
If not you can burn a repair disc from any PC with Windows 7. Theres steps from Microsoft Here.

8 more replies
Answer Match 36.12%

Hello, My Lenovo yoga 3 pro 1370 is barly 5 months old, this morning when i tried to switch it on. it is stuck at the lennovo screen.I treid accssing the BIOS screen but even if the press the button it still wont go past the lenovo logo screen.Please help  Thank you,Shyam Jampala

WhatsApp Image 2016-11-08 at 18.08.07.jpg ?80 KB

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Answer Match 36.12%

New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

A:Lenovo Ideapad Yoga 700-141SK Lenovo Support Cente...

Hi there, Wistert -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
A service tip has been released concerning the WVC007002 Mathematical Operations Test error message.  This is a false negative and can be ignored; it does not affect the system's functionality or performance.
Link to Service Tip;
Update us how it goes.
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

1 more replies
Answer Match 36.12%

My son accidentally got his leg caught in the cord of his laptop when he got up and the laptop  fell approximately 2 feet to the tile floor.  It boots up but stays on the Lenovo splash screen.  If I go into the BIOS and select System Recovery it goes through the "Loading files..." process, the Lenovo splash screen appears with the dots going in a circle but, then after about 2 minutes of that the screen just goes black.  If I tilt the screen forward or back I can tell it is still backlit just with nothing to display.  Anything we can try?

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Answer Match 35.7%

HiI have Lenovo g500 core i7 ram6 ati radeon 8750 1tb hdd. It's been like a month that laptop freezes at the splash screen. I live in Iran and the laptop is made in China.I've searched the forums and found the "battery removing, 15sec button-holding and AC Adopter pluging" solution and it worked ...but today it's not working anymore ... I'm stuck at the splash screen for 4 hours and this is our desktop pc I'm using to post this message.I really need my laptop! It's my life!Please help ...

Go to Solution.

A:Lenovo G500 stuck at "lenovo splash screen"

Hi Azadkv,
Welcome to Lenovo Community!
I?m sorry to hear that your G500 Laptop is not booting to Windows and hanging at Lenovo Logo and the issue persists even after performing Flee-Power step. Hence, I suggest to perform BIOS reset and check if the issue persists. Below are the steps to perform BIOS reset:

To access BIOS menu turn OFF the Laptop and press the NOVO button located beside power button.
Then to reset the BIOS to its defaults click on ?F9? Key and select YES.
Now click on ?F10? Key to save the changes that are done in BIOS, the computer will automatically restart.

Do post us back if the issue persists.
Best Regards

Shiva Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
Answer Match 35.7%

Hello, I need help on my Lenovo Companion app with it's dust removal option. I just bought my Lenovo ideapad 700 for a week now. Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar. After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself. Would really love to see this feature again in my new laptop.

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Answer Match 35.7%

Hello everyone, Since about five days ago, everytime I turn on my laptop, it starts normally. It goes into the black-background lenovo startup with a white loading symbol. Then, after maybe 5 rotations of the dots in the loading symbol, it freezes. It does not progress into starting up. At this point, I usually turn off my laptop by holding the power button. If I don't turn it off myself, it turns off automatically a few minutes later.  Every 2 or 3 times I turn on my computer, instead of the loading symbol, it turns into a "Preparing Automatic Repair" mode. I have seen the loading symbol for this mode but then it disappears and nothing happens and it turns off automatically after ten minutes or so. I've seen the same solution that help others with the same problem which is to take out the DVD from the laptop. I did this and my problem has not changed.  edit: g500 to g505

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Answer Match 35.7%

Hello, I have a new T530 with Windows 8 OS. I am having trouble using the integrated camera. It functions neither in the Windows camera app nor in Skype. In both cases I get a picture with a gray background and a camera with a line through it. In Device manager, the camera does appear, is enabled, and the drivers are up to date.After looking through other threads, I tried checking whether the camera was plugged in and indeed it was. When using Skype and I set the camera to on (Skype did detect the camera), I still got the gray no camera image, but the green light on the camera itself turned on.I also tried using Fn+F6 to check settings. Lenovo settings opens, but the when I click the camera settings Icon, the screen loads a blank page that says "Camera" in the top right and has a back button (left pointing arrow) in the top left hand corner. The back button does not seem to work and I must change the window to something else in order to exit/close settings.I tried manually installing both camera drivers and "power management" ("energy management"?) drivers. Neither of this solved either of these issues.Please help me to resolve this problem. Thank you.

A:T530 Lenovo Integrated Camera not working, Lenovo ...

Hi, euterpenc
I would make sure that the BIOS is up to date in the system. The current BIOS for your system is 2.07 and can be found here. Also, I would ensure that the chipset drivers are up to date, and those can be found here.
Hope it helps, and let me know how it goes

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

7 more replies
Answer Match 35.7%

Hello, I need help on my Lenovo Companion app with it's dust removal option.
I just bought my Lenovo ideapad 700 for a week now.
Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar.
After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself.
Would really love to see this feature again in my new laptop.
Moderator comment: Subject edited to match message text.

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Answer Match 35.7%

I have 2 lonovo laptops, R50e running on windowsXP, and Z460 running on windows7.

The screen of R50e is spoilt but I have some personal datas inside the harddisk.

If I take out the harddisk from R50e and put it in Z460, are there any problems, do I need to do some setup after putting in the harddisk from R50e to Z460.


A:can I swop harddisk from lenovo r50e to lenovo Z460

Yes, you do need to do a repair install.
On the very first boot with the new disk you should boot from the install CD/DVD and do a repair install.
This is assuming that you want to be able to use the XP.
If all you want to do is get at the data then you could use it in an external caddy from Windows 7

2 more replies
Answer Match 35.7%
A:Lenovo S440 and Lenovo 65W DC Travel Adapter 0B474...

Hi Paulnex,
Welcome to Lenovo Community!
As per your query we understood that you are willing to purchase 65W DC Travel Adapter (0B47481) for ThinkPad S440.
Yes, it will support for your system, I would strongly suggest you to purchase it in our Lenovo authorized reseller.
Please click here to view the complete details on the adapter.
Click here to open a link where you can select the country and get the exact contact support number of your region. I?m sure they will be a great help.
Hope this helps. 
Best regards,
Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
Answer Match 35.7%

"[email protected] +1-888-995-2099 for Lenovo Laptop support, fell free call us for better Lenovo laptop technical support & help. Our technician always ready to help you at any time.
lenovo thinkpad support, lenovo customer service phone number, lenovo customer care, lenovo customer support number, lenovo chat support, lenovo customer care number, lenovo help desk, lenovo customer support phone number, lenovo live chat, lenovo driver support, lenovo support center, lenovo troubleshooting, lenovo contact number, lenovo helpline, contact lenovo support
Lenovo support | +1-888-995-2099 | lenovo customer service

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Answer Match 35.7%

Okay, so my Lenovo N580 IdeaPad with i3 processor is stuck at the splash screen, aka the black screen with Lenovo written on it in bold white letters. I tried removing the battery, then putting it back on, then pressing power button for 45 secs. I also tried pressing the the Novo button (the small round and black button besides the power button) but the screen shows no change and does not go to bios/reset menu on pressing f9/f12 too. What else can I do to get my laptop back on? Please help, all my project work is on my laptop

Go to Solution.

A:Lenovo N580 stuck at "Lenovo splash screen"

Dear CPVirani, Welcome in lenovo community, Please try to : 1- Remove the battery and the charger >> Hold on the power button for 20 seconds.2-Connect the charger only >> Hold on the power button for 10 seconds.3-Try to turn on the laptop. Regards,Joseph

5 more replies
Answer Match 35.7%

New low in customer service. Had a Lenovo tech here to do a warranty replacement of the display on my laptop and he left it in much worse shape than he found it and gave us a scare as an added bonus. He was yelling and clearly kicking things around out of frustration several times while he was here and then just left. I had debated asking him to leave but was honestly afraid to engage him, but having him just leave was really odd. Called the cops to be sure it was documented and to see if there was anything else we should do. And while that was all odd enough, then I called Lenovo to see what they would do to sort this out and all they can do is escalate me for a call from a supervisor in 2-3 business days.  Got an email yesterday saying they would get back to me in one business day and then tonight got this gem from escalated support: Subject: 02554745 [ ref:_00D30V2Wu._5001412BHaF:ref ] Hello Mr FreemanThis is regarding your Lenovo computer and the recent onsite service for your unit. I certainly apologize if the onsite technician did not repair your computer to your satisfaction.It is Lenovo's policy to ensure complete customer satisfaction and professional service to our customers. Please advise if your machine is still inoperable.Thank youRosemaryLenovo Case Managerref:_00D30V2Wu._5001412BHaF:ref***They seem to be missing the fact that the tech broke the machine and was so creepy we called the cops.

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Answer Match 35.7%

after blue screen of death, my lenovo is not booting, its stuck on the brand name logo and there is nothing i can do i tried remove the battery, and power up with jus cord and opposite, tried to push one key recovery but that dosent work neither any ideas?OS. win10 x64pentium 2.4ghz6gb ram1tb hddintel 5500 graphics

A:Lenovo G500 stuck at "lenovo splash screen"

The first thing I look at if a machine hangs at startup is the USB ports.  Physical damage can create shorts which cause these symptoms.  Check for bent pins or a tongue broken off.

3 more replies