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My Dell Laptop won't reboot after Windows 10 update

Q: My Dell Laptop won't reboot after Windows 10 update

I've ried using the Microsoft Media tool, but it won't recognize any of the flash drives I've tried using my work laptop. I created an ISO flash drive, but I got a black screen message that BOOTMGR (???) was missing. When I turn on the power it opens to a blue RECOVERY screen.
What else can I try?

A: My Dell Laptop won't reboot after Windows 10 update

Originally Posted by Windows Central Question I've ried using the Microsoft Media tool, but it won't recognize any of the flash drives I've tried using my work laptop. I created an ISO flash drive, but I got a black screen message that BOOTMGR (???) was missing. When I turn on the power it opens to a blue RECOVERY screen.
What else can I try? Remove the usb key, turn on you notebook pressing repatrly ctrl till a boot menu appears. With arrows select Hard Disk and press Enter.
Media Creation tool works inside Windows and it doesn't need any usb key too, it can upggrade directly as is Window Update choosing update now
If doesn0t work, complete the recovery sequence for gettin back control on laptop.
USB Media key is useful for upgrading more devices one after other

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Answer Match 75.18%

We performed the free update from Windows 8.1 to Windows 10 on a Dell Inspiron laptop. The update completed and we went through he customization step. We got to the point where we had the desktop and used a browser to access a web page or two without issue.
Then it said it had updates to install but we are unsure if it started to install those updates or not.  After it said it had updates, it crashed while using the web browser and got a blue screen error that said: thread_stuck_in_device_driver and then rebooted.
It cycled through the blue error screen and reboot three times and then came stopped on a screen where you could select several options such as restore to restore point, advanced options, reset to factory setting, etc. The option to correct problems that are keeping windows from booting did not improve the situation.
Has anyone else experienced this problem and have a suggestion for fixing it?

A:Repetitive reboot after 8.1 to 10 update on Dell Inspiron laptop

Operating system was original or not. If it was not originally there was no need to leave to make their own updates . 
You can not help his doing than reinstalling Windows again. And do not forget to stop the service Updates

1 more replies
Answer Match 68.04%

Tried dell system restore after getting blue screen message unmountable boot volume.but not successful.

A:cannot reboot dell laptop after installing Windows XP SP3

If no changes have been made to the hardware, try running a chkdsk from the Recovery Console. Do you have the OS Install CDs?

3 more replies
Answer Match 65.1%

I had a customer that brought a HP Laptop Windows 8, I did a clean install, When installing 8.1 after reboot it stays loading on reboot on HP Logo and the wheel keeps spinning like its loading but it never gets past that and the wheel never stops spinning!! i let it set there over night in total of 12hours and it stays there.. Before doing the Clean install of Windows 8 I ran Partition Wizard Surface test and no bad sectors were found.. Has anybody experience this issue before this is my first time and i Done a couple Windows8/ 8.1 Clean Installs.

Thanks for looking..

A:HP Laptop stays Loading after windows 8.1 reboot update!!

download and create windows 8.1 setup media (link in sig below)

6 more replies
Answer Match 64.26%

When windows tries to start it displays a message saying that it is configuring updates. It's been doing this for days. I've tried the F8 and 0 key options to get to the recovery mode but neither does anything at all. There is no recovery disk and I've tried everything I know how to do.

A:Pull Windows 7 laptop out of Windows Update reboot loop

It's a long shot but turn off the laptop, disconnect power then remove the main battery. Before re-assembling hold the Power Off/On button down for at least 20 seconds to discharge the motherboard components. At odd times this procedure has been known to unstick things.Always pop back and let us know the outcome - thanks

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Answer Match 60.06%

i want to reboot my dell laptop as i think it may help with the problem i have with the curser jumping

A:how do i reboot my dell laptop

Reboot = restart, are you saying you don't know how to restart your computer?

3 more replies
Answer Match 60.06%

need to know how to reboot my sons dell laptop. it has windows xp on it. already rebooted the menu, but not what I needed.edited by moderator: Serial number removed for security purposes.

A:reboot a dell laptop

Reboot simply means to restart. Start button > Turn off computer > Restart. If that's not what you're asking about, please explain what you're trying to do. And please post the model & model number of your Dell.

3 more replies
Answer Match 60.06%

Hey Guys

I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.

He's been having issues updating it for sometime and when he called me he was having a "Windows update needs your help. Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.

I managed to stop that by disabling automatic updates.

When I attempted a manual update I got the message

Windows could not search for new updates: Error Found Code 80070BC9

Other times it would say it needed to be restarted and would go into a restart loop that was generally
Restart one - no message
Restart two - configuring updates - 33%, 67%, 100%
Restart three - failed to configure updates - reverting - restarting
Then would go to the normal login screen

I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart

DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Win8 install disk but then failed and needed a restart to undo the changes.

I also tried a repair and a restore of the current Windows installation but got:
Error Code: 80070490 both times

I'm really not sure what to try next, the laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?

Any help is much appreciated!


A:Windows 8 on Dell Laptop fails to update,repair or restore

Try this Failed Update Error Code 80070bc9 - Microsoft Community

Fix It here from that article

14 more replies
Answer Match 58.8%

I was installing Windows 10 on one of my older laptops and like any other update it restarted itself but now it won't go past the dell logo that pops up when it turns on. I've waited as long as 30 minutes and nothing

A:Laptop auto restart during Windows 10 update and now the screen won't go past the dell logo

Originally Posted by Windows Central Question I was installing Windows 10 on one of my older laptops and like any other update it restarted itself but now it won't go past the dell logo that pops up when it turns on. I've waited as long as 30 minutes and nothing Force switching down holding the power button, then restart

2 more replies
Answer Match 58.8%

I was installing Windows 10 on one of my older laptops and like any other update it restarted itself but now it won't go past the dell logo that pops up when it turns on. I've waited as long as 30 minutes and nothing. I turned it off and on again but still nothing happens

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Answer Match 57.96%

Resolution: Dell Inspiron 5459/5559/5759 BIOS Update - Will not boot after update
"No boot drive found", "PXE... Media test failure"
If you updated from 1.0.x to 1.1.5 (or other) and find yourself scratching your head in a panic that your system won't boot up, reboot and press and hold the F2 key when you see the Dell logo (shortly after restart). When the bios settings page opens, click restore settings to default, save, and then exit. Your system should boot to windows now :-)
If you don't care about default Keyboard LED brightness or Fn Lock key default status, disregard the following:
After your system restarts into windows, restart and repeat to enter bios. There are some minor settings that change -- They are minor and don't affect performance.  Under System Configuration, Keyboard brightness changes from dim to bright. Under Post Boot, Fn lock key changes to unlocked.
Have a nice day. Hopefully if you're reading this you already figured that out on your own.

A:Dell Inspiron 5459/5559/5759 BIOS Update Error - WILL NOT REBOOT

I am facing the exact issue for my 5559 laptop after updating bios from Dell update site. 
It had 1.1.5 if i remember correctly, and update was for 1.1.6 using Inspiron_5459_1.1.6.exe 
Only problem, reset to default settings does not solve it for me. Its still the same PXE E61 Media test failure and NO Bot device found error. 
Is there a way to boot from usb and flash it to original version ? 

11 more replies
Answer Match 57.96%

First of all good day, and thanks to the bleepingcomputer community, you've all helped me so many times but I've always been able to solve it by using the forum as a reference, today I'm going to have to ask for help.

Dell Inspiron 1750 Laptop w/ stock Win7 was brought to me by one of my colleagues, complaining of a reboot loop. They stated that they know they had viruses on the computer but couldn't be specific about anything (total layman). They additionally stated that they tried the startup repair wizard to no avail as well as attempting to reset to factory defaults with something called Dell Datasafe Restore that was configured on this laptop.

I can't log into safe mode, but I enabled bootlogging I just need to access it remotely so I can figure out whats what. The bluescreen stop is 0x0000007B, if that's relevant.

Thanks in advance for the help :-)

A:Reboot loop for Win7 loaded Dell Laptop

Hi, Lets give it a try.We will need to view the system status from an external environment. You will need a USB drive and a CD to burn. There will be several steps to follow. Download GETxPUD.exe to the desktop of your clean computerRun GETxPUD.exeA new folder will appear on the desktop.Open the GETxPUD folder and click on the get&burn.batThe program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.Click on Start and follow the prompts to burn the image to a CD.Next download to your USB driveAlso Download Query.exe to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file,, will be extracted.Remove the USB & CD and insert them in the sick computerBoot the Sick computer with the CD you just burnedThe computer must be set to boot from the CDIn some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.Follow the promptsA Welcome to xPUD screen will appearPress FileExpand mntsda1,2...usually corresponds to your HDDsdb1 is likely your USBClick on the folder that represents your USB drive (sdb1 ?)Confirm that you see that you downloaded therePress Tool at the topChoose Open TerminalType bash driver.shPress EnterAfter it has finished a report will be located on your USB drive named report.txtThen type bash -afPress EnterYou will be prompted to input a ... Read more

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Answer Match 57.96%

Windows 10 Anniversary update freezes at 75% on my Dell Inspiron 7537 (7000 Series) Laptop

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Answer Match 57.96%

Windows 10 Anniversary update freezes at 75% on my Dell Inspiron 7537 (7000 Series) Laptop. Is there any work around for this problem?

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Answer Match 57.54%

Hello. Helping a friend with his 4yr old Dell Inspiron N5010 laptop. I3 M350 processor, 320gb, 4gb, windows 7 (not sure which one). She does NOT have repair or recovery disks. Was working just fine. didn't use it for a day or so. turned it on, and it keeps cycling, re-boot to dell splash screen, and so on. dell splash screen appears for about 1 second. F2 and F12 do work. have gone into setup, it sees hard drive, memory, all hardware. have loaded setup defaults to no avail. boot sequence is a little weird-has diskette 1st, then hard drive, even though there is no diskette drive -- this after restoring setup defaults. have re-seated the 1-gb memory chip. have gone into F12, and run dell diagnostics, went thru entire system, including entire hard drive, no errors. while in F12, changed boot sequence to 1st=hard drive, no change. Heard that sometimes usb ports might be a problem, so plugged flash drive into all 3 usb ports, one at a time, and re-booted. no change. She was using a usb wireless mouse, and a usb flash drive as a backup. Both were pulled to test. Tried without battery in unit, a/c only. tried w/o a/c, battery only. re-seated battery several times. tried taking battery out, then pressing power button for 30 seconds, no change. Any other things I can try before trying to re-seat hard drive (this laptop is a pain to get at the drive--hoping not to have to do that). Thanks.

A:Dell Inspiron Laptop reboot to logo screen, cycling

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Answer Match 54.6%

Hi guys..i downloaded and the windows 10 update from my inspiron 15 5000series and then when it started installing it, it restarted itself and many times and then it only shows the "dell" logo for a couple of hours so i pressed the power botton for a long time till it turned off (i know i shouldn't but i did it) and then i pressed it again to turn it on but it only keeps showing the dell logo for ever.
Please help me, idk what to do

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Answer Match 52.5%

Problem has suddenly occurred on Dell Inspiron 1525
Windows 7 32 bit Home Premium Service Pack 1. (Upgraded on-line from Vista)
Windows Update tries to install Security Update for IE9 (KB2846071) and Internet Explorer 10.
After about 15 minutes both updates fail. If I try to run current version of IE9 it flashes across the screen and then closes leaving the following message:
View and Track your downloads:
google_co_uk.htm Do you want to save this file?
login_verify2.htm   Do you want to save this file?
Options for both files are  Save, Clear list, Close - none of these will work and I have to Shut Down and Re-start to continue.
None of the Windows Help Screens will run.
Windows 7 Anytime Upgrade will not run - Message says "Windows Anytime Upgrade User Interface has stopped working"
It has been suggested that this is caused by Malware. I have run the following which do not find any problems
Malwarebytes Pro - runs Quick and Full Scan but will not run Flash Scan or allow the use of "Tools".
AVG 2013 (normal Anti-virus)
McAfee Net Protect Plus
Microsoft Malicious Software Removal Tool
Norton Power Eraser
All of these are run as separate installations in both normal and Safe Mode.
Any suggestions other than buy a new Windows 7 installation DVD?
Additional information:
It has been suggested I use System Restore - when I try to run Restore I get a message "System Protection is turn... Read more

A:Cannot update IE9 on Dell Inspiron Laptop

Try running Rkill, TDSSKiller and Eset online scanner with special parameters to rule out malware.
Running Rkill
RKill can be downloaded from the following location:
Please note that the other file names at the link above are RKill as well, but just renamed in order to allow it run by certain malware.
When RKill is run it will display a console screen similar to the one below:

That console screen will continue to run until it RKill has finished. Once finished, the box will close and a log will be displayed showing all of the processes that were terminated by RKill and while RKill was running.
Post the log in your next reply.
Running TDSSKiller to obtain log
Note: Don't cure or delete a threat, but choose skip for all instead.
Please download TDSSKiller from here and save it to your Desktop
Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters

In the Additional options: Check Detect TDLFS file system
Click Start Scan and allow the scan process to run

Choose for all threats to Skip for all of them.
Click Continue
Please post the TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)
ESET Online Scanner
Note: If your ... Read more

4 more replies
Answer Match 52.5%

hi i'm new to pc help and i'm very slow at typing being a old grandfather and i would like to learn about computers. I do have a little of experince but limited. At the moment i have a ploblem with a laptop install updates for win 7 and i would like to figure it out byself but cannot. any help would be appreciated.

A:update drivers for a dell laptop

Welcome to the site DirtBikeKid.

Are we talking about the updates for windows or as your title stated the drivers (software that control the hardware).


3 more replies
Answer Match 52.5%

Once again I just want to say thank you for all of your insightful responses to my dead DELL

I just wanted to give you the found problem

Someone asked me to check to AC power supply - I did and the light was on

Everything happens for a reason I forgot to bring my cord tot he PC guy and he used his to trbl shoot the problem and did not have to go far....

It must have a bad cord - it was the power supply
So I guess the light can be deceiving


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Answer Match 52.08%

For the last couple of weeks (I was just given the laptop) my friends Dell Inspiron has been Blue Screen of Death'ing on start then rebooting (loop on this) - I was able to see the BSOD when I disabled the "reboot on error" and all I get is the following:
Blue Screen STOP: 0x0000007B

I cannot get into Safe Mode (same error) to get any dumps (at least I wouldn't know how)

I tried Startup Recovery, Last known configuration, Restor points (many of them), Chkdsk, sfc, and bootsec but nothing seems to resolve the problem... The next step is a re-install from the Dell Recovery drive (I hope because I don't have the origial Windows 7 Dell Install CD), but obviously I would like to avoid that...

Any other ideas?
Any helps/hints would be appreciated.

A:Constant BSOD & Reboot on startup of Dell Windows 7

Hi shaitan (nice name and welcome to SF

Which means your Dell simply doesn't find/can make use of it's Boot drive.
You could run Sea Tools to check the hardware
SeaTools for DOS | Seagate
(burn to a CD with IMGBurn, change the BIOS to start from CD/DVD, pop in the disk and see if the drive is found. if so, run the short and the long test)

If you can get to a command line, run as Administrator and do a chkdisk C: /f /x (to exclude a damaged file system...substitute c: with whatever is your boot drive

If it's not the hardware,then it could be caused by a virus so just let's rewrite the MasterBootRecord (MBR)

How to fix MBR in Windows 7? | Windows 7 Themes
If that gets you back on track you most certainly need to run some extensive Virus checks
load this and run a full scan
Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
you also might want to exchange your actual A/V solution for something that works.
When you're at that point, let us know what was used until now so we could recommend s/th better.

7 more replies
Answer Match 51.66%

I downloaded and installed the Anniversary update on my Dell laptop last week. Since then, I've been having trouble with the laptop's WiFi adapter setting getting changed from "Obtain DNS server address automatically" to "Use the following DNS server address: When this happens the laptop in inundated with ads for all kinds of software to solve Windows 10 problems. If I reset server settings, problems go away for awhile until settings get changed again. I've run full scans of Windows Defender with not problems found. Any suggestions on how to proceed?

A:DNS problems following Anniversary Update on my Dell laptop

Welcome to the forum can you set dns to & and see if that works
Please download Adware cleaner from the link below.
ToolsLib - Downloads - AdwCleaner
Save it to your desktop.
Right click run as admin.
Hit the scan button.
Allow completion.
Make sure all items are ticked.
Hit the clean button.
Even if no items are displayed to be ticked hit the clean button anyway.
The machine will reboot this is normal.
Post the log in your next reply.

0 more replies
Answer Match 51.66%

I updated my Dell Laptop with Windows Media Player 9.0, by the way I have Windows XP, and now it runs reeeeeeaaaallllllyyy slow. I need to know how to uninstall it and and reinstall the version my laptop came with (8.0 i think). I scanned for viruses and adware and also cleaned out temporary internet files and cookies. I also have plenty of memory space so the problem is not lack of memory. If anyone out there can guide me on my quest to a speedy computer again I would be grateful.


A:Dell Laptop much slower after Win Med Play 9.0 update

Windows Media Player 10 is the current version for XP.

Instead of going backwards, try the latest version.

2 more replies
Answer Match 51.66%

Just got a new DELL battery for my DELL INSPRION 1525. It does not hold the charge longer than 15 minutes. Contacted the place where it was purchased and was told to configure the battery with the BIOS. Went to the DELL Drivers site for the BIOS....cannot get the download for the battery BIOS to take.

Any ideas on that...or why the battery is not performing as it should??


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Answer Match 51.66%

I have a real doozy hereMy tablet - Dell Venue 8 Pro - was having a lot of issues and I was also running out of space so I decided to factory reset it (which I have done many times before). It got to 64% and it was stuck there for over 3 hours. I then made the foolish decision to hold the power button so it would turn off and then back on with the hope the install to get going (I realize that was not logical at all). It kept giving me a prompt saying it got interrupted. pressing either of the available buttons would cause the device to restart and show the prompt again and again. So I decided to hold the power button again. Now my device is in an infinite boot loop where it shows the Dell logo for about 10 seconds, then the dell logo shifts about a half inch downwards, then it flashes the windows 10 installation percentage screen (64%) and quickly turns off and repeats the process indefinitely. I don't think there is a solution for this because I really got it screwed up. But if there is anything that I can try please tell me!message edited by noside19907

A:Dell tablet reboot loop while factory resetting Windows 10

You probably need to contact Dell on this. Unlike a laptop or desktop, if the factory restore cannot be restarted, there is not much else you can do without Dell. .... or wait for other opinions on this.You have to be a little bit crazy to keep you from going insane.

6 more replies
Answer Match 51.66%

I have an XP Pro machine that I use as a server at home. After taking last weeks new windows updates I clicked to install them and then asked for a restart. via remote console I let the machine restart. I didn't reconnect to check that it rebooted but after coming home from work I tried to remote console from my laptop and it did not respond. I went downstairs and here it was in a reboot loop. It would reboot, get to the windows XP screen and then just reboot to the Bios screen again. It just keeps doing this over and over..... Something in the updates from last tuesday had to have screwed something up!! How can I revert back? I know there is the recovery console and a manual system restore process with the registry hive but is there a better way?? I don't want Last know good configuration I don't think cuz one time I did that with a PC and it went back to the first time I installed XP and lost all my software installs. Anyone have any suggestions??? Thanks,

A:Last windows update now can't reboot

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Answer Match 51.66%

I have lapto Toshiba Portege Z30 and right now it is about 2 months since it wants to restart like new updates are installed but no updates were installed.
It wants to restart everytime I log in even after a reboot.
Right now I don't know what more information I should provide.

Thank you very much for your help

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Answer Match 51.66%

I have an odd situation I have been tracking for some time and I think I have it isolated to when it will occur and when it does not. I am posting
it just to see if anyone else has this issue and knows of a fix. My guess is most people just think their PC is stuck and power off and back on to reboot.
The issue was that when my Windows 7 pro laptop applied a Defender update  the laptop took roughly 45 minutes to reboot.
What I found was the issue happens in these situations:

The Defender patch was 400KB or largerA Windows Restart is used to apply the patchIf I applied the patch via a Windows update manually, then issues a Windows RestartIf I allow the patch to apply during a Windows Shutdown, the next power on boot is delayed  
It does not happen in this situation:

I apply the patch via Windows Update, then do a shutdown to power off the unit, then power the laptop back
on, there is no issue. 
In all instances the patch is applied successfully based on what the Windows update history shows. The patch itself applies very quickly in all situations
To me it seems like a Restart after a Defender update is causing Defender to run a scan before allowing the laptop to boot. The laptop will just
stay on the Starting Windows screen with the 4 colored window for 45 minutes then boot normally. Typically running a Defender scan on the laptop takes about 45 minutes which is why I think the Windows Update\Restart sequence is triggering a scan. Normally
the ... Read more

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Answer Match 51.24%

I've noticed broken fonts in Dell Command Update on my Latitude E6440, so I can neither update software or drivers nor uninstall command update. 

Could anyone help me resolve this issue? 
Additionaly, I have WiDi issues, but I'd like to resolve them by driver update. Unfortunately, I can't update anything using provided utility due to broken GUI.

A:Can't update, repair or uninstall Dell Command Update on Windows 10

victor.istomin,Thank you for notifying us about this issue. I have sent an email to the drivers team to resolve the page. For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.You would click my name in blue, then on the next page in the upper right corner, click the words "send private message"

1 more replies
Answer Match 51.24%

..not update..I have none on the laptop after reinstalling windows due to a fatal error. Now I can't get online with my laptop.

A:How to install networking drivers for dell laptop..not update..I have none on the lap

You will have to use a USB drive or burn a cd with the network drivers for your specific laptop. You will have to use another computer that has access to the internet to do this. If you don't, you will need a Dell resource cd with the drivers on it.

1 more replies
Answer Match 51.24%

Inspiron 15R SE 7520
When I attempt to start my laptop it goes to the Dell logo screen and will not boot Windows 8. Any suggestions?
I've had the computer less than a month and if I have to restore the system completely it will not cause much of a problem.

Thanks for the help in advance!

A:Dell Laptop w/ Windows 8 won't boot past dell logo screen

Hello Univers789,
Re-installing windows is the last resort. So before doing that, you can try the steps mentioned below which might fix the issue. 1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS. 2. Navigate to the “Advanced” menu. 3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI. 4. Press F10 to save changes and exit. 5. Reboot the system. 6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response. 7. Save changes and exit by pressing the F10 key. 8. Reboot the system and it should boot normally into Windows. In case the above steps don’t fix the issue, run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. Please write back with results. 

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Answer Match 51.24%

As the title says - the Latitude 7350 I have will not upgrade to Windows 10. After downloading and installing the Windows 10 upgrade, it boots to the Dell Logo and stays stuck there.
I have tried to disable secure boot and enable legacy ROMs, but this has not solved the problem.

Any help would be appreciated.

A:Latitude 7350 will not upgrade to Windows 10 - stuck on Dell Logo after reboot

Addendum - the only way I have been able to get out of the situation has been by doing a factory refresh. Windows 8 successfully rolled back only once out of my 5 attempts to install Win10.

1 more replies
Answer Match 51.24%

Hey all,

First off I just want to mention that coming on here was my absolute LAST resort. I try very hard to not ask for help about problems that Google can answer but I'm running out of ideas here.

I'm running a 6 year old Dell Dimension 8400, Windows XP, 1 GB Ram, Intel 4 can't remember the processor speed exactly. A couple of months back my hard drive finally quit on me and I replaced that. Out of the blue, my keyboard and mouse stopped responding when Windows booted. Everything would load fine, Windows would do its normal startup routine, and my keyboard and mouse would respond properly for about 50 seconds after start up and then I would get nothing. The screen didn't freeze; programs were running but my keyboard and mouse just weren't responding.

Shortly after a few reboots, I started getting a Keyboard Failure message on BIOS start up. I looked things up and the only solution I really found was to reset the CMOS jumper. I did that. Now, I still get the Keyboard Failure notification but now when Windows starts to load, it immediately reboots and loops that forever. I disabled the reboot on failure option and instead of rebooting, I just get a very plain and generic 0x7B blue screen. I also removed the CMOS battery and tested it with a volt meter. Got about 3.something out of it so that doesn't appear to be the case either.

Now I'm stumped. I'm pretty sure it's hardware related. However I don't really want to think... Read more

A:Keyboard Failure & Reboot Loop - Dell Dimension 8400 - Windows XP

8 more replies
Answer Match 51.24%

I need some help here if possible. I tried doing a windows update on my PC last week and it got stuck in the famous reboot loop. It tried 3 times over an hour-and-a-half and finally decided to revert the changes, which took another couple attempts and another hour. For a while after that it couldn't even find any updates to let me try again, even though it clearly failed as the log showed most of the various updates that day failed.

Today I tried it again, since it showed all the updates available again, and the same exact thing happened, only now it can't even seem to revert the changes. After 3 attempts at updating, it says "windows updates failed - reverting changes", where it gets stuck for a half-an-hour before rebooting or shutting down. But it won't revert changes now - it keeps trying and fails and then reboots and tries again. I'm in safe mode right now. I didn't update any optional updates - only the important ones checked by default.

Why is this happening and what do I have to do to get this problem solved? This happened once before last year and a few weeks later it seems to update okay when I tried it again. It's getting so I'm afraid to run windows update. Ridiculous.

I ran this just now:

It said:

Issues Found:

Problems installing recent updates
Repair Windows Update
Not fixed

Problems installing recent updates
Repair Windows Update
Not Fixed

Service registration is missing or corrupt
Re... Read more

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Answer Match 51.24%

I am running Windows XP SP3 on a Dell Dimensions 4100. My system freezes on the Windows splash screen when ever there is an update and reboot (like windows update or Norton update or AVG update before I installed Norton).

I can boot in safe mode but cannot boot normally.

In the past when I have had this problem I was using AVG antivirus software so I thought it was AVG. I would go into safe mode, uninstall AVG and my machine would reboot. I would then reinstall AVG and everything would be fine until the next update and reboot. Now that I have Norton, I cannot uninstall Norton in safe mode.

What log or files can I look at to determine at what point my Windows XP freezes so I can isolate the offending file or driver?


A:Windows XP Freezes on Reboot after update


Originally Posted by Taxbert

I am running Windows XP SP3 on a Dell Dimensions 4100. My system freezes on the Windows splash screen when ever there is an update and reboot (like windows update or Norton update or AVG update before I installed Norton).

I can boot in safe mode but cannot boot normally.

In the past when I have had this problem I was using AVG antivirus software so I thought it was AVG. I would go into safe mode, uninstall AVG and my machine would reboot. I would then reinstall AVG and everything would be fine until the next update and reboot. Now that I have Norton, I cannot uninstall Norton in safe mode.

What log or files can I look at to determine at what point my Windows XP freezes so I can isolate the offending file or driver?


Hi Taxbert,

This is Mike from the Norton Authorized Support Team.

You should never have more than one active antivirus application installed and running or you will have conflicts and your system will not be protected. You mention that you are using Norton and AVG, so that is most likely the cause of the freezing.

What Norton product and version do you have installed? As long as you have a valid subscription to Norton AntiVirus or Internet Security (version 2006-2008) you are eligible for a free update to the 2009 version.

Please let me know which Norton product you have installed and I can assist you further.


6 more replies
Answer Match 51.24%

For the past month, every time windows update automatically reboots my computer to finish the updating process, the computer shuts down, fades to black, but then something curious happens. Instead of the BIOS coming up, the screen remains black, and every single fan in my system (GPU, CPU, and 3 other case fans) spin up to full speed and remain there, with the pc never rebooting. I thought this was a BIOS issue, so I updated my BIOS, but this did not fix the issue. All my drivers are updated, and there are no yellow exclamation marks beside any items in Device Manager. My system is running 64 Bit Windows 7 Ultimate, SP1. Any and all help is greatly appreciated.

A:Windows Update Reboot Stalls

How do I reset Windows Update componentsThis troubleshooter: "Automatically diagnose and fix common problems with Windows Update" may automatically fix your problem. This M/soft Fix it troubleshooter fixes many different problems. can also click on the Let me fix it myself section of the program > > From Here

2 more replies
Answer Match 51.24%

My Windows 10 updated last night with the cryptic message "Your files are Safe" update. Then none of my programs would open.

When i rebooted I became stuck in an endless reboot cycle. I don't know how to get out of the cycle.

I get to the login page then the laptop automatically reboots itself if i don't try login. If I try to login it also reboots. So i can't get past the initial login page

Any information or fixes would be helpful.

A:Endless Reboot after Windows update

also, is there any way to break the login loops cycle by logging to safe mode?

I read that the traditional method no long works.

0 more replies
Answer Match 51.24%

Hi all,

I've been having a problem with Windows updates on my (Win7) pc for some time now.

Downloading the updates usually works, but after rebooting it says "error configuring Windows updates reverting changes". That's when the loop starts: my system reboots and tries to configure the updates again, fails and reboots etc. The only way to get out of this is to press F8 and use system recovery. After this happened today I checked Windows update. All of the updates failed except for one(?).

- So far, I downloaded (and ran) the SystemUpdate Readiness Tool.

- I ran the SFC scan. It identified a number of problems, but it was unable to fix all of them.

- I can't include Windows update error codes in this post, because they do not appear (anymore). Therefor I check the update history instead.

I wanted to attach the log collection in this post. However, the zip file I created exceeds the 8mb limit. How could I best share the zip file (9.45mb) on this forum?

Any help would be much appreciated.

Kind regards,

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Answer Match 51.24%

Ok, so I have another thread for this problem but I still have the problem, thus me creating a new one. I recently upgraded the hardware in my PC and got windows 7 home premium x64. Games run smoothy, everything plays great, except for the fact that every time I try to do microsoft updates, the computer just reboots. I replaced the PSU because people told me that might help, and it did nothing. I ran a 4hr memtest86+ on my 4gigs of DDR3 1333 memory and I got no errors, but it still happens. Do I have to reinstall windows or do you think it's something wrong with the motherboard? I hope not, I mean the only thing that is wrong is the restarts on updates and it also occurs when I install random programs. I just really want to solve this problem, I've spent a ton of money and time trying to fix it

A:Windows 7 x64 Reboot during Microsoft Update

Have you tried testing the hard drive. I recommend HD Tune Pro Trial Version. It is free for 30-days, which will be long enough to test the hard drive.

HD Tune website

9 more replies
Answer Match 51.24%

I need some help here if possible. I tried doing a windows update on my PC last week and it got stuck in the famous reboot loop. It tried 3 times over an hour-and-a-half and finally decided to revert the changes, which took another couple attempts and another hour. For a while after that it couldn't even find any updates to let me try again, even though it clearly failed as the log showed most of the various updates that day failed.

Today I tried it again, since it showed all the updates available again, and the same exact thing happened, only now it can't even seem to revert the changes. After 3 attempts at updating, it says "windows updates failed - reverting changes", where it gets stuck for a half-an-hour before rebooting or shutting down. But it won't revert changes now - it keeps trying and fails and then reboots and tries again. I'm in safe mode right now. I didn't update any optional updates - only the important ones checked by default.

Why is this happening and what do I have to do to get this problem solved? This happened once before last year and a few weeks later it seems to update okay when I tried it again. It's getting so I'm afraid to run windows update. Ridiculous.

I ran this just now:

It said:

Issues Found:

Problems installing recent updates
Repair Windows Update
Not fixed

Problems installing recent updates
Repair Windows Update
Not Fixed

Service registration is missing or corrupt
Re... Read more

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Answer Match 51.24%

Hi I just got an awsome deal on Led Zeppelin's complete album collection for $9.99
I am in the middle of downloading.. But Windows has an update that needs to reboot my PC to finish.. Only I can't because of the download..(big file)
Every 10 mins or so I am asked to reboot now or reboot later...
I select later and get asked again in 10 mins..
I need to goto sleep.. how can I stop this so the download will continue?

P.S Rhapsody is sending the .zip file and you can grab it here.. (awesome deal!)

A:Solved: Need a fix for Windows update asking me to reboot.

to easy click start/run.type services.msc__enter select automatic up dates right click and click stop then disable till your d/load is done.

2 more replies
Answer Match 51.24%

Okay so I just got a new laptop today. It has Windows 8.

First thing I did when I started it up was remove some of the pre installed programs that I didn't want. Next I went to windows update. There were 79 updates I needed to install. Did that. It rebooted, now it said configuring, etc. Then it said windows failed configuring...yada yada yada. I think it got to 98%, might have gotten to 100%. So it rebooted and the same message keeps going. Does this in a loop.

How do I make it stop?

A:Windows update reboot loop

You did see that the message stated that you should not restart correct?

Do you have your Windows 8 Install CD?

What programs did you actually uninstall?

It sounds to me that you did more then what your saying.

3 more replies
Answer Match 51.24%

i was having a pc problem of pc hanging so I took apart the pc cleaned it real good it was very dirty all the fans,connectors,all that well husband did any way i decided to go ahead and just reformat my c drive since i moved my apps to another drive so not to lose them and reinstalled Win2k but after i did the windows updates i had the continuous reboot problem only after i installed updates. i already checked and made sure everything is in its place good nothing loose and its clean

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Answer Match 50.4%

I tried doing a malware check on found 87 infections, but on deleting them my computer still won't start past the starting windows screen. Please help.

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Answer Match 50.4%

1. I've been trying to do a Windows Update from IE. Every time I do, IE hangs when the Windows Update page tries to load. Nothing loads in the browser window and IE becomes unresponsive.

I tried updating IE to IE8, but that did not solve the problem. Under IE 8, the spinning circle indicator continually spins and nothing ever loads in the browser window, although I can move the browser window around.

I also tried turning on Automatic Updates, but when I click on the button to activate them, the Security Center window locks up as well, same as the browser does.

2. For two days now, whenever I try to reboot, my computer hangs on the "Saving your settings" screen. I have to physically turn off my computer whenever I need to reboot.

I am running Windows XP Pro SP2, 2GB RAM.


A:2 issues: Can't Windows Update and Hanging on Reboot.

13 more replies
Answer Match 50.4%


I've had BSOD issues with this machine for some time, it can be fine for weeks (if I leave it on) but often windows updates or just rebooting can trigger a load.


8E or 50

Also had SCDEmu.sys recently which I haven't noticed before.

Have run memtest in the past and no problems found.

Any help much appreciated.

A:BSOD often after reboot or windows update, 0x0000008E or 50

Welcome to the forum.

Remove Avast & replace it with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\USER\Downloads\Compressed\SF_29-12-2014\SF_29-12-2014\122914-20843-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0x8344a000 PsLoadedModuleList = 0x8358a310
Debug session time: Mon Dec 29 22:33:46.400 2014 (UTC + 6:00)
System Uptime: 0 days 17:49:24.134
Loading Kernel Symbols
..................... Read more

1 more replies
Answer Match 50.4%

I've just spent that last few days re-installing Windows 7 Pro x64 onto a new SSD. All my drivers are installed and up to date with no yellow exclamation marks and all the Win updates installed successfully. I have been re-installing all my software and games etc without any problems or errors. Today Windows Update found 13 more updates containing security and system updates for Win x64, Framework 4, 3.5.1, and a definitions for Office-14. After installing this and clicking on the restart windows button I saw the 'applying updates counter' then experienced a blue screen.
After rebooting I chose start Windows normally and windows update reports that the updates installed successfully but I'm now wondering whether I need to start over and re-install everything all over again or perhaps I'll get away with simply ignoring it. It did produce an error log but I need somebody whom understands it to diagnose what the cause was.
Thank You
Mike JP

A:Blue screen during a windows update reboot

This is the error that occurred at the time of BSOD and a critical event logged 6 seconds prior to crashing taken from Win Event Viewer.
Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          15/5/2013 5:12:41 PM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MIKEJNR-PC
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000f4 (0x0000000000000003, 0xfffffa800c39e650, 0xfffffa800c39e930, 0xfffff800031d9350). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 051513-11824-01.
Event Xml:
<Event xmlns="">
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <TimeCreated SystemTime="2013-05-15T09:12:41.000000000Z" />
    <EventRecordID>12395</... Read more

4 more replies
Answer Match 50.4%

How do you prevent windows 10 windows update from installing during a reboot? In fact, I had to stop one that was taking forever longer than 10 minutes, it keep saying updating windows don't turn off. The mysterious update wasn't in the windows update list. I will restore from backup again and ask to notify me before updating but I think that was already selected. I sure would like to know what the mysterious update is. The install should be a lot faster unless it was a release. I am not an insider.

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Answer Match 50.4%


My brother's laptop has Windows 7 Ultimate 64-bit installed. Yesterday Windows installed a lot of updates and asked for the usual restart to complete them. Computer was rebooted and ever since it's stuck at the blue Welcome screen. "Configuring updates, do not turn off your computer" this is the last thing you see for 1-2 minutes then it reboots automatically.
My first thought was that System Restore is gonna solve this, as it has helped me in the past too.
The problem is, of course, that Windows cannot complete the boot, so the usual "type cmd in the search bar" doesn't work. I've tried "Safe boot with command prompt", it cannot complete boot either.
I've tried with a Windws 7 (Prof 64bit) install DVD, I clicked on the System Restore and it gave me an error message: specify operating system! reboot and choose an operating system". I don't even understand, it only has one op. system installed.
Also, aut. repair gave me another error message that this installation disc is not compatible with the Windows the computer has installed. This could be the problem??
If I download the same version (Ultimate 64-bit), make a bootable pendrive and try restoring with that, it's gonna work? This is what I hope, otherwise I'm out of ideas. Obviously, the quickest and most simple way would be a clean install (but there's only one drive, with a lot of personal data, so those would be lost).

Any idea guys???

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Answer Match 50.4%

Hello all, I'm about to have a meltdown caused by Win updates. I'm trying to recover data from a 8TB drive, and it's taking an unusually long amount of time (1+ week), but it's progressing and about done. The drive in question is on it's last leg and the BIOS fails SMART, I don't know if I'll have another chance to run this drive for a week. Is there any way to completely disable the reboot until this process is done? I googled this a few times, and there were a few things that made sense, but they were somewhat dated and comments led me to believe that policy updates no longer allowed this. In a corporate environment, auto reboots are a cool idea, but for home use it's not such a swell idea..

A:Temporarily disable Windows Update Reboot

Try Winaero's Tweaker (free) - there's an option there. (Just search for it)

See discussion here:
A possible solution to stop Win10 from auto-rebooting after updates. - Windows 10 Forums

0 more replies
Answer Match 50.4%

Hi all,

I've been having a problem with Windows updates on my (Win7) pc for some time now.

Downloading the updates usually doesn't pose a problem, but after rebooting it says "error configuring Windows updates reverting changes". That's when the loop starts: my system reboots and tries to configure the updates again, fails and reboots etc. The only way to get out of this is to press F8 and use system recovery. After this happened today I checked Windows update. All of the updates failed except for one(?).

- So far, I downloaded (and ran) the System Update Readiness Tool.

- I ran the SFC scan. It identified a number of problems, but it was unable to fix all of them.

- I can't include Windows update error codes in this post, because they do not appear (anymore). Therefor I check the update history instead.

Please see the log collection attached to this post.

Any help would be much appreciated.

Kind regards,

More replies
Answer Match 50.4%


My laptop reboot time has increased to a significant amount (about 15-20 secs, earlier it was < 5 secs) after I updated to Windows 8.1.

I am talking about the time it takes to lock screen to appear after I power on the laptop not the time from logging in to desktop visibility. Still I have reduced the number of start-up programs, and its of no use.

How can I reduce this time?


A:PC reboot time increased after Windows 8.1 update

After installing the upgrade, the waiting time at the boot menu reverts to 30 seconds. You can change this back to, say, 3 seconds through the Msconfig - Boot tab.

12 more replies
Answer Match 50.4%
A:What can I do to make Windows 10 not reboot and update automatically?

Hello ironfist,

If you like, you could set active hours for when to have Windows Update not automatically install updates and restart during.

Windows Update Active Hours - Change in Windows 10

1 more replies
Answer Match 50.4%

i just recently did a restore, and vista was redownloading from windows update. it had just downloaded sp1 or 2 anyway, it rebooted itself and now just a code and files are zooming by, i clicked to do startup repair and it attempted repairs for hours. i used a boot disk and attempted to do a restore again, couldnt i have a acer aspire 5610z which as ya know has that x drive partition etc. i have no disks as i got the computer from a friend, someone please help me

A:help vista wont reboot after windows update

In terms of current status, what happens now if you
start the PC and just let it do whatever it does?

1 more replies
Answer Match 50.4%

I am having problem with the windows Vista 64 bit that is stuck in a Stage 3 of 3 reboot loop. I tried using the f8 key upon restart, no luck. My system restore disk of 4 years would not run. HP does not keep factory restore disk after 2 years. I did some research and found the problem is 2 files, located in c:\windows\sxs. They are pending.xml and cleanup.xml. They need to be delete in the cmd mode. Since I can not get there, I removed the hard drive from the computer and added to a laptop as a secondary drive. I still could not delete them. They were protected files. How can I delete them? Also, the hard drive is starting to fail. Can I copy the factory recovery file/folder to new hard drive once it is set up?
If the file can be move, then I will not worry about the re-loop.


A:Windows update Stage 3 of 3 reboot loop.

If you Take Ownership then you should be able to delete those 2 files.
If you do get your system to boot I would make a backup image using Macrium Reflect or Easus ToDo Backup Free in case the drive does fail you can image to another drive. Or check out drive cloning free software. Some products are better than others when it comes to restoring onto a bigger HD(and I assume you'd buy bigger if it's cheap again to do so instead of getting the exact same size HD.)

3 more replies
Answer Match 50.4%

Hello all,

I have a lab (of about 20 of the same machines).
windows 7 professional, 32 bit OS, 4gigs ram...

Three of these machines recently have become stuck in an endless loop after some windows updates. They reboot at "applying windows operation 1170".

I've recently put Deep Freeze on these machines, and they're stuck in a frozen state right now.

I've tried safe mode, startup recovery, unfreezing via the server console... with no luck with anything.

So, I'm assuming Deep Freeze is the cause of the problem. Is there anyway I can get into the computer to disable it?

A:Endless reboot loop from windows update

Did you try Safe mode?

3 more replies
Answer Match 50.4%

Hi all,

My sister seems to be having a problem with her laptop that I cannot fix, its on Vista Business. Automatic updates were taking place and when it rebooted it went to 3 of 3 complete - 0% and then it just restarts and doesn't do nothing more. I tried LKGD, safe mode, safe mode with command prompt, looked online for some resolutions and found nothing, we do not have/can't find the disc that came with the OS, so thats not an option for repair, so I wondered if any of you out there had any ideas?

Thanks =)

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Answer Match 49.98%

I've googled a bunch and searched the forums a bit, and most people seemed mostly concerned with stopping Windows from rebooting automatically, which is reasonable.

However, I would like the system to reboot automatically after an update that I have given the go-ahead to download and install. From what I understand, if I set windows update to "automatically download and install updates", it will do just that and then automatically reboot, but if I have it set to anything else, the automatic reboot will not happen.

I like to be able to have full control and give the go-ahead before updates begin downloading and installing, but I'd also like the computer to reboot by itself after I manually start those updates. I like to give the go-ahead at night when I'm done using the computer, and I'd like the computer to be rebooted and completely done in the morning. Is there any way to do this?

A:Configuring Windows to reboot automatically after non-automatic update

Usually, after a manual update (and if it's necessary at all), you'll get a 10-minute reboot warning (or at least I do) - if you ignore that, it will reboot automatically, in theory

6 more replies
Answer Match 49.98%

I recently restarted my computer to install a number of windows 7 updates, up until then it was running fine. On restart my monitor wouldn?t come out of standby and basically wasn?t displaying anything. The computer was running, all the fans etc were spinning and I could hear it booting itself up, just nothing on the monitor. I though it might be my graphics card (Nvidia 8800 GTS) so I took it out and replaced it with another older card, not sure of the model of that card. After doing this it booted up fine, so I assumed that my Nvidia card was broken, but just to double check I put it in an old computer and it worked fine in there, leading me to believe that something on the windows updates I installed from the last week or so has caused a problem with my graphics card. I can?t install the drivers again for the graphics card as it only lets me when the graphics card is fitted inside the computer and obviously I cant get to my windows desktop with it fitted to install the drivers. I?ve read it could be a BIOS issue, is this possible? I?ve tried a system restore and reverted back to before the updates but then when I restart my computer it just installs them again, I?ve disabled the download of updates from my computer but they must still be on the computer even after the system restore and it must just install them when I restart from the restore, is there anyway to delete updates from my computer and not have them install?

I?m running Windows 7 Home 32 bit.

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Answer Match 49.98%

I'm a new user here (but frequent viewer) and was hoping someone might be able to help me resolve my issue.  I spent the last couple days doing a clean install of Windows 7 on my PC, and got everything to where I wanted it.  Today I was installing some routine Windows Updates and during the reboot install (i.e. "Installing Updates, do not turn off computer") I lost power to the computer due to the power cord not sufficiently being plugged in :-/  Now when I restart the machine I receive the following (seemingly common) blue screen error.
STOP: c0000135 The program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem.
I tried the normal F8 options; Startup Repair, Restore, etc. they all fail. I tried using SFC, this fails. I tried chkdsk and everything was fine there. Sadly I keep receiving the same blue screen error.  
So... I downloaded FarBar, ran the scan, and obtained the following FRST.txt file.  I notice a couple issues in the file, but am not sure on how to proceed.  I was hoping someone out there might be able to help me with what to do next.
Thank you!

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 16-04-2014 01
Ran by SYSTEM on MININT-CNUA5DT on 16-04-2014 11:53:12
Running from F:\
Windows 7 Professional Service Pack 1 (X86) OS Language: English(US)
Internet Explorer Version 8
Boot Mode... Read more

A:Lost power during Windows Update reboot - can't boot

You can close out this topic, I was able to resolve the issue.  For others that might stumble on this.  I was able to replace the missing .dll files by renaming c:\windows\winsxs\pending.xml, running sfc /scannow from the repair command prompt, then renaming the the xml file back to pending.xml.  I previously was unable to run sfc due to it thinking there was a 'pending restore', by hiding the pending.xml file I was able to get around this.
Thank you!

3 more replies
Answer Match 49.56%

Yesterday, May 3, 2013, my desktop PC, (custom GB MB build,) hung on reboot with the message that usually displays after an update that requires a reboot: "Please wait while Windows configures your computer." I did a system restore prior to that because my system had slowed to modem speeds while using any of my internet browsers (IE9, FF v20x, and GC v10.) Of course, Microsoft Update kicked in since my restore point was April 28, 2013. System Restore would not complete the task in desktop mode, so I booted to Safe Mode to do the restore point. I had just update NOD32 AV just after the system restore and prior to the OS update. There are no error codes or BSOD. I had gone somewhere and come back to find that it had spent 3 hours on this screen with the above message. There is no "percent complete" message. My system turns off the monitor after 20 minutes. I don't think the HD turns off. I keep my system up to date on all programs ASAP and I run cache cleaners and AV routinely. I use Windows 7 firewall and no other. I also run MBAM in the background. Any ideas?

A:PC hangs on reboot after system restore and Windows 7 64bit update

We need real data to be able to do anything - what you;ve given us so far is pretty useless.
Please follow the Windows Update Posting Instructions and post the requested data

4 more replies
Answer Match 49.56%

Hello to all, 
there is a known issue i found out about this but any of the things i tried have not solved it.
the KB3033929 is failing to install with error code 0x80004005 , while the system reboots , while it's in the configuration phase it fails and revert changes , and gets stuck on a reboot loop until eventually resolve and enable a login to the system.
the only thing i did that let me overlap this problem was to UNcheck the update and choose Hide this update.
i executed Microsoft's Tool mentioned in this Thread (to fix WUS issues)
but with no change after re-installing the update.
what i basically wanted to know - is this KB3033929 important that it can't be hidden to long ? or if there's another update that facilitates this one...
and of course if there is another solution i would more than happy to try.
thank you in advanced for any of your thoughts.

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Answer Match 49.56%

Hi guys, trying to be helpful I went to windows update today on my family computer to update the system as it hadn't been done for a while. I download, installed and restarted XP after installing SP2 fine. I then logged back onto windows update to install remaining updates.. they were downloaded and installing when I left. I expected the computer to need to be rebooted and would be fine when updates have finished. Got a text message later this evening from sister saying that all the computer does now is having a black screen?!? What has gone wrong? How can I solve it? We are running xp home edition on a emachines PC.

A:Windows Update family computer got black screen

1 more replies
Answer Match 49.56%

Hey guys, I've read through the post guidance and done everything as requested. Attached is my CBS folder zipped and I've run SURT and SFC scan.

I've been trying to install 3 updates through windows Update. I don't have automatic updates, I check and do them manually, always have. I've tried downloading and installing all three seperately from Microsoft, tried updating one by one, no luck in any order. They all fail after reboot with message "Failed to install, reverting." bla bla.

All three give me the error message 8007054F only.

I really hope you can give me some advice on this, one of the updates is a key Dx11 update that's stopping me playing games I've purchased.

Also noted is other updates are fine, even had a fresh one this morning and it installed without an issue, it's just these three specific ones and I'm stumped.

Updates are:
Important: kb2868626
Optional: kb2670838

Thanks in advance for any help.

PS: CBS folder had cab files within pushing it over the limit for upload, I've removed these and left the log files. Let me know if you need the untouched CBS folder and I will upload to dropbox for you.

A:Windows Update (3) Failing install after reboot - error 8007054F

You have some errors in the CBS background that I've never seen before - hopefully there will be some supporting information in the event logs.

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

5 more replies
Answer Match 49.56%


Microsoft's first cumulative update for Windows 10 - KB3081424 - is causing havoc for some users. How do I know this? Because I spent a good part of my Sunday morning dealing with it, that's how.

The problem, in a nutshell, is that the update puts affected systems into an endless crash loop. The update tries to install, gets to a certain point, fails, and then displays the unhelpful "We couldn't complete the updates, undoing the changes."

If it stopped there things wouldn't be too bad, but because Microsoft now forces updates onto Windows 10 users, the OS kept trying - and failing - to install the update, which in turn placed the system into a periodic crash/reboot loop that put quite a dent in my productivity.

Windows 10 cumulative update causes 'reboot loop' havoc for some users | ZDNet

More replies
Answer Match 49.14%

hi everybo.
i need help. my laptop fell and now when i turn it on my fan is making a whiteling sound. it still works but i get a black screen with a text ,

windows error recovery

windows failed to start. a recent hard or software change might be the cause.
if windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. if power was interrupted during startup, choose star windows normally

launch startup repair(recomended)
start windows normally

i tried starting with windows normally and it said(after the screen was black for a long time)

windows cannot be started

and then it send me to:

system recovery options

i select US keyboard, and clicked on next. it said

system recovery options

non of the suggested options helped. i dont wanna do it with the recovery disc yet, since i dont wanna loose all my data.


A:laptop fell, cant get to reboot windows

This is all we have. You may have to reinstall or use recovery. If it was from a fall it sounds like hardware. In that event trying to boot will not work. You must bring it in for repair.

If you create a recovery DVD, you may be able to boot to recovery options
Create A Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? I... Read more

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Answer Match 49.14%

The following is the info from the Blue Screen of Death:

A problem has been detected and Windows has been shut down to prevent damage to your computer.


If this is the first time you seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problem continuous disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Option, and then select Safe Mode.

Technical information:

*** STOP: 0X000000ED (0x85017E30, 0xC000009C, 0x00000000, 0x00000000)

Okay, so after going to this website I found that I need to use a Windows XP CD-ROM; however, my laptop came with Windows XP already installed so how do I Boot up my computer without a Windows XP installation disk?

Any help will be greatly appreciated.

A:How do I Reboot my laptop without a Windows installation CD?

at boot, does it say anything about pressing f10, f12 or some other key to enter recovery?

What happens after you press f8 and go into safe mode as indicated in the error message?

7 more replies
Answer Match 48.72%

Recent (Oct 15th) huge number of security updates, caused grief on 32bit Vista SP2 which I have narrowed down to the IE8 Cumulative Security Update by a process of elimination re-applying patchsets & testing the box.

With IE8 cumaltive security, in Stage 3 of "Configuring Update" it seems to be stuck at 0%, the chime occurs, but after a while the screen blanks, and the hardware resets a little later causing a reboot.

Updated ATI Radeon Video driver to latest has been to no avail; the machine seems solid in use and is also running Linux (and updated an old install with 10 months of patches) perfectly. Checking BIOS & drivers are up to date hasn't turned anything up, and the box and install generally solid. I tried booting with 'Safe options' to configure the update, but that did not help, so it would appear unlikely the resets are a driver issue.

Whilst I have the system back through system restore to checkpoint before the update, and have now hidden this patch, this leaves me with an insecure IE8.

1) Can I report the problem with the update anywhere?
2) Could I obtain smaller patchsets to find the likely culprit?
3) Can I downgrade IE8 to IE7?

Obviously I can use FF-3.5 for normal browsing, but some Windows programs & sites try to force use of IE, so the security issue does matter. This has caused much inconvenience and time, to a relatively tech savvy user, so one would hope a cumumaltive patch becomes available which does not have t... Read more

A:Solved: Windows Cumulative Security Update IE8 - Causes Reboot during stage 3 configu

14 more replies
Answer Match 48.72%

HI my laptop is stuck on x:/windows/system32/cmd.exe does anybody know how to reboot it?
it is a asus u43f that i bought in the US, and it was working fine until I downloaded a pdf for my thesis and now since then I cannot reboot it
anybody knows....could somebody describe in steps what needs to be done
it can be in dutch or english or even french if you want
please help me
the laptop is jsut 1y2months

A:How to reboot laptop when it is stuck on x:/windows/system32/cmd.exe

Download the liveCD & Run, this is a free tool from MS:

9 more replies
Answer Match 48.72%

I had Chrome open with ~7 tabs of mostly Twitter and a few sports sites open,
Windows 7. Dell M6700 workstation laptop,
Came back from a shower to see it had recovered from a blue screen error,
This is what was in the details:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.
  Locale ID: 1033
Additional information about the problem:
  BCCode: 116
  BCP1: FFFFFA801585E010
  BCP2: FFFFF88005BF3428
  BCP3: 0000000000000000
  BCP4: 0000000000000002
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
Files that help describe the problem:
Recently did a check on this laptop in the Malware forum and it was clean:
Any ideas of what happened?

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Answer Match 48.3%


I have Windows 7, SP1, with Windows Update configured to:

"Check for updates but let me choose whether to download and install them"

I am now unable to work on my computer when first setting Windows Update to download updates.

This is because once Windows Update has installed updates, a Windows Update screen showing a "Restart" button flashes on to the screen but then without any input from me, the computer reboots, losing me all my personal work that was in progress.

When I say "without any input from me", I mean that I do NOT click any reboot button.

This issue seems to have occurred for the first time, following the installation of Security Update
KB3185319, but of course I do not know if it really is connected with that.

I would appreciate a solution to this issue.

Thank you.


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Answer Match 47.88%

I have an older sony vaio laptop XGN-TXN15P running Windows XP Pro; can't afford a new computer and trying to keep this one up and running. Well...
I had to do a hard reset, when it started up the screen came on "we are sorry you either did a hard restart...please start in following..." I started in all the allowed fields, tried all the requested F keys and nothing it keeps rebooting and same screen appears NO MATTER WHAT I DO (whine). I dont have the reboot disk and don't pretend I am a techy; any way to salvage it or what would you suggest? all help is greatly appreciated in-advance.

A:Sony Vaio XGN-TXN Laptop Windows XP wont reboot

6 more replies
Answer Match 47.88%

My friend goes to college and is home for the holidays and asked me if I could find out what is wrong with his laptop.

First you turn it on and there is a constant clciking noise but that I don't think is the main problem. when you turn it on it doesnt boot it goes right to a black screen with whitle letters and says this

Reboot and select proper boot device or insert boot media in selected boot device and press a key

Could I person put in an xp pro system disk and boot with that? He isn't home right now and I don't know if it is xp home or pro but I have a pro disk, it has not got a floppy drive so can't use floppies to boot with,

So can I set the BIOS to boot from the cd-rom and try the xp pro disk? and if so what do I do after it boots?

or can I click on I think it is F10 when starting and see if I can get to system recovery? and if so what do I do after I get there?

Can somneone help on this?

A:Windows XP SP? Laptop-getting error message will a reboot with system cd do?

9 more replies
Answer Match 47.88%

hi guys,need help ,
thanks in advance , i purchased this win 7 prof. about 4 weeks ago and i still have not got to run it .i installed it on a new hd 150 gb hd. went in just fine setup a few things user accounts went to activate setup my usb ,in house wireless adp. from locak wi-fi .downloaded mail setup worked fine ,shut it down . it started loading win updates .message [do not turn computer off. durong update. ] when i rebooted it went into startup repair . it couldn't repair itself .i tried sys recovery from restore point. it said it wasn;t there . which i did create one . just so happened i did make a image file . used it to down load ,same thing .
i did severial clean installs, made copies of image files, but every time i down load any file that requires a reboot .right back into startup repair can not use it for anything . just goes around and around . can any one help . i have tried everything found on the inter net ,and most all of it does the same thing if it requires a reboot, ready to go mad .even tried safe mode ,and last good known startup.nothing works but .image file.

A:messed up reboot win 7 update reboot

You are trying to tell us that Windows 7 Pro installs FINE, but after updates gets hosed, then don't do the updates.

Mail setup, what are you talking about? I mean exactly what.... the web addresses, names of the software, etc.

Details details details, and you might was to proofread that post, it is typo ridden and very unclear.

9 more replies
Answer Match 47.46%


My cousin brought her Acer Aspire 5349 to me to see if I could help with a Windows Update problem. It seemed there were a couple of old updates that were preventing all future updates from installing and it was caught in an infinite "restart to install updates" loop, but nothing was ever installed. I tried evertyhing I knew to do, nothing worked. So, I rest the machine to factory settings. Twice. Update still will not cooperate. It installed one update for Windows Update itself, but nothing after that. It just sits there "searching for updates" on and on. No error. Just no progress. I downloaded the Update Readiness Tool, and I'm getting the same thing...Windows Update Standalone Installer says "Searching for updates on this computer..." for HOURS. No progress. Wireless connectivity is good. I even tried disabling Windows Security Essentials, still nothing.

I've tried the update troubleshooter. No luck. It gets to "Checking for updates online" and then hangs.

I'd be so very grateful for any suggestions y'all might have. I'm ready to throw it out the window.

Thank you!

A:Older Acer laptop will not update - Windows Update hangs up

Hi and welcome to SevenForums,
You might review these for options
Review this for an older existing updating issue,
Windows Update will not update and I've tried multiple fixes

Clean install
windows update

1 more replies
Answer Match 47.46%

Hello, I ran into a problem where my month-old laptop doesn't sleep but randomly turns off.
I have to restart it, and it takes at least 5 minutes to reboot.
It doesn't have any heating or BSOD problems, and I haven't touched any settings (it's set to sleep).
The problem started two days before I updated Windows 10. It was fine for a day after updating, but the problem started again today.
Please help.
Thank you.

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Answer Match 46.62%


Just got a new Dell Mini 10V.. Win XP Home. Has SP3, and has IE6. I cannot get the Microsoft website to display/respond so I can update XP. I get the "cannot display this webpage" error. Thought it may be a problem with the MS site, so checked on another, updated machine... no problems.

Any ides on why a brand new machine would have a problem accessing the Update site? I can call Dell, but figured if i'm missing something, or there is a simple potential fix, this would be a LOT quicker than Dell Support.

A:New Dell Mini.. cant update Windows

Actually may be working fine now.... will update again if not.

1 more replies
Answer Match 46.62%

Over the last several days I have been attempting to update windows to 8.1. It starts, tells me that it is installing. At this point I have been unable to stay through the length of the install to see the point that the crash actually happens.

Sorry for the lack of info, but trying to deal with this as well as a personal matter.

Thank you in advance to anyone who can assist.

A:BSOD on DELL XPS when update to Windows 8.1

Generic advice (based on your problem description):

I've seen antivirus programs interfere - so remove any antivirus/internet security programs (temporarily) and use Windows Defender and the Windows Firewall while installing 8.1

Get ALL updates form the PC manufacturer
Then get ALL Windows Updates
Then do it all again 2 or 3 times - continue until you have all updates.
Then try again.

FWIW - it took me 3-4 months to finally be able to update to 8.1 on a new, Win8 system.

Specific advice (based on the reports that you submitted):

Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Due to the age of the system, it is very likely that this system may not be compatible with 8.1 (and may even have problems with Win8). I have a Lenovo tablet (x61t) that has a 2008 BIOS and it won't work reliably w/Win8. If it is incompatible, you can either live with the "quirks", or you can downgrade to Win7/Vista in order to get a stable system.

Only 120 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

You have 4 hard drives. What is the make/model/wattage and age of you... Read more

3 more replies
Answer Match 46.2%

Problem with Windows Update on Dell Vostro with Windows 7.
The error code 52F was encountered when trying to perform Windows Update. I contacted MS Windows Update Support via email.

They replied with the following:


Step 1: Verify the relevant Windows Update services
1. Click the "Start" Button in the "Start Search" bar, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Double click the service "Windows Update".
3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.
4. Please repeat the above steps with the Background Intelligent Transfer Service (BITS).

You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

Step 2: Rename the Windows Update Softwaredistribution folder
1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:

net stop wuauserv
net sto... Read more

A:Problem with Windows Update on Dell Vostro with Windows 7.

Problem solved.

Unfortunately, suggestions from a competing tech support forum did not work as well others divined from googling. (no response from this site)

I re-applied MS's 52F fix from their knowledge base, Article ID: 903776. Apparently it was operator error in not correctly following instructions. D'oh!

1 more replies
Answer Match 46.2%

Can I install WinXP Pro from older Dell laptop on to new Dell laptop?

I am using a Dell Inspiron 8200 right now and in order to save some money on my new Dell laptop, I'd like to order Home or MediaCenter with the new computer and then install WinXP Pro myself instead of paying the extra $119 to have them do it. I have a Reinstallation CD of WinXP Pro that came with the old Dell laptop; will I be able to use it to install WinXP Pro on my new one?


A:Can I install WinXP from older Dell laptop on to new Dell laptop?

probably not no. they are usually pretty good at stopping people install their restore discs onto different systems.

5 more replies
Answer Match 46.2%

My desktop was updating the went to restart on the restart it thru a code (0x8000ffff). I tried to restore to an eariler dat but it doesnt work, I tried safe mode with the red disk it still doesnt work can anyone help

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Answer Match 46.2%

 After  successful windows 8.1 update on my Dell Insipiron desktop, I am getting pop up ( Updating PE Enviorment,) But it is not Updating .How Long does it take to update?
what does it mean?


Tarun chopra

More replies
Answer Match 45.78%

Over the last 2 days I have been having a problem as indicated in the title of this post. The fault has rectified itself 3 times, but again today, it is back to "battery plugged in, not charging." As I am running the laptop (Windows Vista Home Premium; 32 bit) on the adapter without problems, I assume that the adapter itself may not be faulty.
I also have a Dell Inspiron 630M laptop running Windows 7.  Can I safely use that adapter with the Vista laptop, without causing damage to the Vista ?  If it is safe to do so, and the battery on the Vista starts charging, then it would indicate that the Vista adapter/charger has some kind of fault.
Hoping someone can give me some guidance. Thanks.

A:Dell Inspiron 1545 laptop. Battery plugged in not charging. Can I use adapter from a Dell Inspiron 630M laptop ?

If the adapter has the same plug and the same or higher power rating, you can swap them.
Check to see whether the 1545 recognizes the AC adapter or whether it shows unknown (F2 at powerup).  If it shows unknown with two different adapters, you have a bad power jack or a bad mainboard.

3 more replies
Answer Match 45.36%

A new major update for Windows 10 has been released a few days ago, and the update included a new gesture which allow user to switch the desktops with 4 fingers placed on the touchpad and swipe between left or right to switch the desktops.
This new gesture is not working on my touchpad and I am assuming this may relate to the current version of the touchpad driver is not yet supported to this feature because the other gestures like three fingers swipe for moving any opened windows and three fingers tap for calling Cortana are still working fine for me.
I was wondering if there will be any update for the touchpad driver coming soon, or all of these were just my own issue...

Thank you!

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Answer Match 45.36%

He everyone,
A few hours ago I installed the new windows 10 anniversary update on my dell xps 15. When the installation was finished without any error the login screen showed up. After logging in a black screen show up with my mouse visable, Then out of a sudden I have to login again but then everything is scaled a lot bigger. After the login my laptop is frozen at a grey screen. I think It's a problem with the nvidea graphic card drivers. Can anyone help me fix this ? Thanks for paying time to my problem.

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Answer Match 45.36%

Hi all,
   Just installed the Windows 10 anniversary update yesterday.Most things seem to work, however I got the following issues:
- USB 2.0 ports don't seem to work anymore (3.0 do however);- Audio card is not detected anymore (no sound)
I was wondering if others experienced the same issues and if any of you have found a solution for this. If I may believe the Dell website we might not expect an update for this? This € 2000+ laptop is not even 1,5 year old!
Thank you for your time!
Best regards

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Answer Match 45.36%

Now that the latest anniversary update has hit from MS. Will Dell be providing updated system images for current customers? It is not feasible for what ever reason if we have to reload Windows 10 from the factory image currently installed. Then turn around and go through windows update for this all new anniversary updated version. Just purchased this laptop 2-3 months ago. 

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Answer Match 45.36%

Hi to all,
I'm new to this forum and I need some help!I believe that you would help me!
I'have used a tons of drivers update programs,but I think that I haven't found the thrue so far.I use a Dell Inspiron laptop and I have had a lots of problems with its drivers updates.I asked the Dell community forum for help for finding the best drivers update utility for my machine and I got an advice to use the Dell SupportAssist,but that program is NOT a drivers update utility!So I need an advice from you,which program should I use!I've been trying to update the drivers with DriverGenius 15 these days,but it gives me some errors like:"code 64" or "The server name or address could not be resolved" and it couldn't update my drivers!So please help me!There is no matter if the program you would point to me is free or paid!
p.s My os is Win 7 Ultimate 64 bit.
Thanks to all in advance!
Best regards!

A:Which is the best drivers update program for windows 7(Dell Inspiron)?

Hello Inspiron and welcome to Seven Forums

As you can see in my System Specs I have a DELL Inspiron Laptop and I go to DELL System Detect to find out what is good for my PC. There you can do tests as well.
But you normally don't need to update drivers all the time. Why did you do it in the first place? Did you have problems and you thought you could solve them by changing your drivers ?

3 more replies
Answer Match 45.36%

I have a Dell XPS 18 portable all-in-one machine that came with Windows 8, then I updated it to Windows 8.1 without any problems. It caught a nasty virus and I had to restore it to factory settings, which leaves me back at Windows 8.

I have tried multiple times to install the Windows 8.1 update through the Microsoft Store but keep getting Error Code 0xC1900101-0x40017. I have tried the following but get the same result;

Ran all of Windows Updates that would come upVerified that all drivers were up to date. Note: my video driver is NOT a Nvidia but an Intel. I've seen posts stating that this driver needs to be updated in order to fix the problem.Ran Selective Start Up

I don't know what else to do at this point because I have not been able to find anything online related to my problem. Please advise if you have any suggestions. Thanks!

FYI: Antivirus running is Avast!

A:Windows 8.1 Update Error 0xC1900101-0x40017 on Dell XPS 18

Hi, many people with your problem blame Avast for preventing Windows 8.1 installation - "Couldn&#39;t update to Windows 8.1 - 0xC1900101 - 0x40017" - Microsoft Community. You can try to uninstall Avast and run the Windows 8.1 upgrade.

Good luck, werty

7 more replies
Answer Match 45.36%

I am trying to take back up of the files from my Laptop.
I used it for 2-3 days. 
Stages followed. 
I connected my laptop with a hard disk.
1. Welcome
2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell
3. Data back up to hard disk. No issues for this point
4. Finish

A:New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Thank you for writing to us!
Kindly click on the following link:
This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.

1 more replies
Answer Match 45.36%

i am fed up with this, firstly i installed win 10 , getting same error so i shifted to win 8.1 now again same issue, that is really sad, why you create laptops when you cant upload proper drivers, laptop is useless without drivers and my laptop have 4gg graphics card also but its *** as all game etc use local hd driver instead of my card and i get o performance in running any game.

please help me with drivers i am fed up with this.

A:"the update installer operation is unsuccessful" getting error on each driver installation on my new laptop dell 5558 black one window 8.1 pro 64 bit.

Thank you for writing to us!

What driver are you trying to install in particular and what hardware IDs do you have?
Also the size of the downloaded driver, in case its an incomplete download. 
Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.

2 more replies
Answer Match 44.94%

Hello every one ...
basically my dell latitude d600 laptop wont boot windows xp cd am not sure why....
I am trying to install fresh windows in there, I donít think there is any probe with dos setup everything is fine but to be honest am not 100% sure, so would you guys be able to help....cheers every one.

A:Dell Latitude D600 laptop wont boot windows xp cd when trying to install windows!!!

Did you check the bios and check that the CD/DVD Rom is enabled as a boot device and is searched before the HDD?

2 more replies