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Lenovo y510p goes up in smoke

Q: Lenovo y510p goes up in smoke

I bought one of the first Lenovo IdeaPad y510p. Having a dual gpu made for a lot of gaming fun. Yesterday, the room filled up with the smell of an electrical burn. I checked the underside the Lenovo. It had been hotter. I heard workers outside my window and figured that the smell may come from them. A few minutes later very thick smoke came out of the left air vent and made a column in the air. I quickly pulled out the power cord and battery. Luckily, the house is still standing. I understand that electronics eventually fail. Yet, this seems unsafe and dangerous. What if I weren't in the room to act quickly? There should be some way to report this. The support page to send a message has been down with an under maintenance message for days.

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Hello guys, Im using Lenovo Y510P with the following specs:4th Generation Intel Core i7-4700MQ / 16GB RAM / Full HD 1080p 1920 x 1080 / 1TB HDD + 24GB SSD / Dual SLI NVidia GT750M 2GB / Bluetooth / CamI got this laptop from my brother, and i use it to play Counter Strike Global Offensive (CSGO) game. I have seen this laptop getting around 250fps in most of the maps in CS GO, but still I am getting only 124fps in every map with low settings. Can any of you guys suggest any tips to correct this?  Thanks in advance  EDIT: Does installing the OS on the 24 GB SSD affect the gaming performance in any way? My SSD got damaged and there is no SSD in it currently. The is only the HDD.

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My adapter was burned, and my computer has only one graphics card.Now I want to add another graphics card so I need to buy exactly the same adapter 120W?And where I can order new adapter.I am from Israel. thx

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My Lenovo Y510p isnt working, Im on my phone but ill show a video of whats happenning: my laptop will only turn on for a few seconds before shutting back off and then trying tobshut back off. I cant go into bios, it still crashes after a few seconds. Also a weird thing is itll be stuck in that restarting loop until i plug my charger in and then it just wont turn on at all? It first happened a few months ago but i took it to the shop and they said i was working just fine. Worked for another month, and then did it again, and then it lasted yet another month now doing thia again. The same thing every time. I had it worling yesterday, somehow it just started spontaneously working, and then after shutting it off today it started to loop again. I dont know whats wrong with it??

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My Lenovo Y510p isnt working, Im on my phone but ill show a video of whats happenning: my laptop will only turn on for a few seconds before shutting back off and then trying tobshut back off. I cant go into bios, it still crashes after a few seconds. Also a weird thing is itll be stuck in that restarting loop until i plug my charger in and then it just wont turn on at all? It first happened a few months ago but i took it to the shop and they said i was working just fine. Worked for another month, and then did it again, and then it lasted yet another month now doing thia again. The same thing every time. I had it worling yesterday, somehow it just started spontaneously working, and then after shutting it off today it started to loop again. I dont know whats wrong with it??

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Hey, I bought Lenovo y510p laptop like 2 weeks ago. It is the SLI version of the y510p. The laptop worked just fine when I was playing with it, ran CSGO and Skyrim on Ultra settings over 60 fps. Couple days ago, my friend broke my charger, and I went to Walmart to buy a new one. I bought the Duracell charger which is 90 watts and it was compatible with my laptop. Then I plugged it in, and tried to play csgo but the fps was like from 5 to 15. I have no idea how this happened. I also took off my battery and just tried to play it without it and just charging the laptop, and when I opened csgo the laptop shut down. I already made virus tests and there was nothing in the viruses. Please help me if you can, I really wouldn't want to send this to the warranty since it's brand new and propably gonna take atleast a month. Thank you already!
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8138 Mb
Graphics Card: NVIDIA GeForce GT 755M, -2048 Mb
Hard Drives: C: Total - 913054 MB, Free - 795269 MB; D: Total - 25599 MB, Free - 16086 MB;
Motherboard: LENOVO, VIQY0Y1
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

A:Lenovo y510p slow fps

My guess is that the Charger may not be compatible with that laptop....90watts yes but has it got the correct DC output.

Also you didn't say how your original charger got broken. like was it attached to the laptop at the time?

What could be happening is..when you plug the new power supply in it is not the correct power your PC expects so it disregards it and runs off the battery at lower everything. As when you take the battery out it will not run at all. Easy place for damage is where the power plug goes into the laptop.

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Hi, I have two question : 1. I bought a caddy for lenovo y510, but my Sandisk Ultra 2 ssd is only reconize as sata 2. Is there a sata3 or sata2 support? Is there any problem with caddy? 2. Also I was wondering if I can install a M.2 SSD. My laptop is still in warranty, I didn't open it. If yes, is worthy for daily use to sell my Sandisk ssd for a M2 ssd? Thanks!

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Hello everyone,  I bought a y510p about two years ago and for the first year it worked flawlessly then one day it wouldnt start up. What would happen is it would try and boot up and show the Lenovo message then go into the novo boot menu and after 1-2 in that menu it would crash no matter what option was chosen and would keep doing it over and over. It also would only do it if the A/C cord was NOT plugged in. If A/C power was plugged in it wouldnt start at all. I gave up on it for about 9 month and it sat in my closet About 3 days ago i tried it again and it booted up fine no problem, did windows updates, restarted multiple times and no problems until today where it shut down and reverted back to what it did before. Any ideas? I am stumped and believe there might still be life in it.  Thanks! 

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Dear Lenovo family! I have bought this laptop (Y510P) around the end of December 2013. I have just decided to write these after long time of having issues with gaming. Also tooday I have just changed my Hard drive to SSD with booting windows 10 64bit from scrach hoping that it would all come to an end however it did not. -I have updated all the software, drivers etc. I have uploaded a RAR folder including my Nvidea system information, speccy system screen shot and all the logs from event viewer.  Now here is the problem I am having. When I start playin a game (For instance CS:GO) at first it is all good:-As soon as I run the game SLI gets activated.-Fans starts getting faster and both graphic cards getting warmer.-After 10-15 minues of gameplay, game freezes, screen gets minimized for 3-4 seconds and eveything freezess then games screen comes back and another 1-2 seconds game freezes then starts back on.- Problem repeates after another 10-15 minutes of game play. What  could be the problem?Could it be CPU speed is not properly working?Could it be because of the Graphic cards? I will be waiting for your help! Thank you all!  

Evrim system info.rar ?26 KB

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Hello! I'm using my Y510P with an external display and thinking about buying another one, so here's my question - how many displays are supported by the GPUs? According to the, my CPU supports up to 3. Is it including the laptop's screen? I'm planning to use ONLY two externals. Specs:i7-4700MQ755M SLI16 GB RAMWin10 x64Benq GW2270 

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Need ur help. Laptop was working perfectly. No problems. No issues. Yesterday after shutting down laptop, it not getting START. When i pressed power button, its power led and battery led lit up and nothing goes up.(Even optical drive tray and keyboard's backlight )Only the BLANK screen shows up. I have tried hard reset method but its not working and my laptop isnt in warranty period. Please help me.

A:Lenovo Y510p laptop won't start

Hi Adil,
Welcome to Lenovo Forums.
Kindly perform Power Drain and set BIOS default:
Try turning off and removing the battery first. With adapter charger unplug, press Power button for 15seconds to drain power inside.  Plug in adapter charger and press Novo button instead of the power key to turn it on for the Novo Menu  Choose BIOS setting  On Exit tab , load optimal default then Y then place battery back before save changes and exit.
Let us know how you get on.
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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Hello guys,  I bought my Lenovo y510p for months ago, tried with several SLI games to run those. They all crash, and returns the screendriver has stopped working. I have the y510p with GT 755m sli. Any solution for this?? If I run without SLI all is working good.   

A:Lenovo ideapad Y510p SLI Crashing

Have you updated your video card drivers with the latest drivers from the Nvidia website?  Have you monitored your GPU temperatures to see if either of your GPUs are overheating?  You can try using GPU-Z to monitor your GPUs while gaming.

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I have the lenovo y510p (59370015). It has a disk drive in the Ultrabay. Does this mean that there is no Nvidia graphics card in the laptop? If this is the case, then why are there a bunch of Nvidia files on it? If this is not the case then how do I get the card working, I see it with a Error Code 43 in device manager.

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I have the lenovo y510p (59370015). It has a disk drive in the Ultrabay. Does this mean that there is no Nvidia graphics card in the laptop? If this is the case, then why are there a bunch of Nvidia files on it? If this is not the case then how do I get the card working, I see it with a Error Code 43 in device manager.

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I've suddenly been afflicted with BSOD's on my Lenovo Y510P running Win 8.1. Everything was fine until about 2 weeks ago and then I started experiencing multiple BSOD's to the point that I had to boot in SafeMode. After doing some research, it looked like the issues were related to video (NVIDIA GeForce GT 750M) and wireless/bluetooth drivers. I upgraded all of those and everything was fine for a week until this morning when I got another BSOD. After looking for the bug check that it reported, I stumbled on this forum and saw some excellent responses so I thought I'd give it a whirl. I downloaded BlueScreenView and ran that and I've attached the output. I have also attached output from the MiniToolBox tool. I also tried to upload the mini-dump files but I get a message saying I'm "not permitted to upload this kind of file" but I'm happy to do so if I'm allowed to.  Here is a link the output from the Speecy tool as well - Would someone be so kind as to give it a look and let me know your thoughts? Thanks!


A:BSOD in Windows 8.1/Lenovo Y510P

Can you please upload the whole minidump so I can examine it?
It is located in C:\windows\minidumps. Select the most recently created file.

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Hello, I just bought a new y510p laptop few days ago. It works fine for frist 3 days. Now, when I turn on the laptop, it stuck at lenovo logo screen and then restart. The recovery key doesnt work as well, it also dispay lenovo logo and then restart. I really appreciate if anyone can help, thanks

A:y510p stuck at lenovo logo

Additional information: I don't connect any external device. I cannot access BIOS using F10 key

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Hi there,I've got lenovo y510p(with sli) about 6-7 month ago.I'm trying to play cs go but while im playing with sli on, game is crashing ( something like stucking or teasing i should say, and then there being bzzzzzz sound on the background just like when you are trying to change resolution). Im being able to press ctrl+alt+del and close the cs go or sometimes it doesnt even let me do it so i gotto close pc with power button.As far as i know its not happening on other games.My all drivers are up to date.I monitored the both graphic cards' heat and and they are usually 60-65C degree.Power charger is 170w.At this point I don't know what to do. I was looking for an answer for this problem in internet but couldn't find one. Can you please help me? Pc Specs Os :Win 8.1 pro 64bitBios: InsydeH2O Version 03.73.0674CN44WW(v3.05)                Processor: i7-4700MQ 2. 40 ghz           Ram : 8gb              Graphic cards : 2xgt755 one's brand is samsung other one's is hynix

A:Lenovo y510p cs:go is crashing while playing on sl...

Hi AnnoyingPear,
Welcome to the Forums      
As per the query we understood that you are facing issue with system crashing while playing games in your Lenovo Y510p laptop.
As you have mentioned that this issue does not occurs in other games, please uninstall the game and reinstall and check for the issue as this looks like it is a issue with the game.
Hope this helps. Do post back if the issue persists!                                                   
Best regards,                                                          
Ashwin. S

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter... Read more

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I am trying to fix some things on my laptop. Everytime I enter the serial number on the lenovo website, it comes up as the number not existing. I am reading the same number off my laptop as the bios. 

A:How to find S/N or IMEI of Lenovo Y510p

Hi liberate26 , 
Welcome to the Community Forums.
I believe you have the right Serial Number as described here on how to find it .
It may be that at the moment support server is currently on update with the database as here in this recent discussion.
You may call in tech support for further assistance or you may send me the your SN in a private message as this should be confidential, and things you would be needing.
Update us as soon as convenient for you.

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Hi all, I have the lenovo y510p SLI 750m version and recently (2-3 days ago) my cpu fan on the left side of the laptop stopped working with the dust removal tool. I removed the lid and I can see both fans spinning just fine, however only the right one actually performs the dust removal when prompted. The other one stays queit and I don't feel any air pushed out of the left side. I can feel it on the right like normal though. Any ideas on how to fix this? 

A:Lenovo y510p Dust Utility

Hi sifuraga , 
You can initially power drain the system , turning it off removing the ac adapter and battery then pressing down the power button for 12 seconds . Start the machine using the Novo button (page 82) to launch the Novo menu for BIOS set up and set BIOS defaults f9 save and exit F10. Check the BIOS version.
Check how it goes else proceed with uninstalling and fresh installing the Lenovo power mangement tool . Restart and recheck . 
Update us how things go. 

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I am trying to fix some things on my laptop. Everytime I enter the serial number on the lenovo website, it comes up as the number not existing. I am reading the same number off my laptop as the bios. 

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Hi folks I'm new to the forums to please excuse me. I'm currently posting from my phone so when my laptop comes on I'll attach the debug file.

Basically I set my laptop to sleep instead of shutting it down and when I went back to resume my work (about 20 hours later) it was running very slow.

I was searching for my 'Calculator' but made a typo so I tried backspacing the letter but nothing happened. Chrome (which I had opened at the time) was unresponsive and so was my taskbar.

I waited a while to see if anything would happen but nothing did so I forced shut down.

I left it off for almost a half hour and when I put it on I got that error 'Unmountable_Boot_Volume' and it needed to restart and so it did but then the error came up again this time it did an automatic repair which lasted a few seconds then it was diagnosing which lasted a few seconds and then I got the following message:

Automatic Repair
Your PC did not start correctly.
Press restart to restart your PC which might sometimes fix the problem. You can also press Advance options to try other options to repair your PC.

I clicked restart and it did.. I got a black screen for a minute or two but I got to log in. But once again everything was moving slow so as the start menu seemed to be working I shut down the laptop. (It's currently off)

Can anyone assist me with this problem?
It would be really good if I can actually find out what's really wrong with my laptop.

P.S. See attachment

A:BSOD Unmountable_Boot_Volume Lenovo Y510P

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

For this crash, I suggest you follow the tutorial below for troubleshooting.
If you have any question, please ask them.
Troubleshooting stop 0x7B and stop 0xED. - Windows 7 Help Forums

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I just want to comment on this - because I'm having the same issue.  I've used the laptop for a number of months without crashing issues, and it seems to have cropped up pretty recently.
I think it might have something to do with the driver version?  It also only seems to happen with certain games.  In particular, War Thunder and GTA4.  I play Dota 2 quite a bit and don't seem to have any problems at all.
2/2/15 EDIT: This post was moved for escalation purposes. Amy_Lenovo

A:Re: Lenovo y510p GT 755M SLI Problem

Hi,I have a problem when playing any games with SLI enabled. Games crashes at random times, sometimes even after ~5mins. So at that specific time the screen goes black and the game minimizes (or I try to minimize it by myself). After that the message pops out saying "Display driver stopped responding and has recovered". I have latest Nvidia drivers (v344.11). I'm running Windows 8.1 x64. The problem occured with any version of display drivers I've installed so far. 

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Hi Guys, I have Lenovo Y510P with Windows 10 and i recently installed a new MyDigitalSSD 256GB in the M.2 slot (instead of the 24GB cache ssd) and i'm using the ssd as my main drive for OS and programs. I'm getting reandom freezes during regular operation, I can still move my mouse duriing those freezes but that's it, it won't unfreeze unless I do an hard reset.. Those freezes happen only when the OS is running from the SSD, when I'm I run a copy of that OS from the HDD, it doesn' happen ad everything works. Before installing the ssd, every cache software was uninstalled and i even tried a fresh new clean win10 install on the ssd but the freezes still happens. I read and tried LOTS of solutions (checking for errors in the ssd, disabling SLI, disabling LPM, etc.) but nothing helps. I'm really desperate for a solution, Doesn any one has an idea on what is the problem? 

A:Lenovo Y510P with a Windows 10 on SSD randomly fre...

what i understood is that slot you got there isnt meant for a big SSD :/ so thats probably why os freezes some times it's a cache slot meant for small sized ssd cache drives if understood it right.

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I purchased my Y510P back in Q2 2014, it was already on Win 8 when I purchased it. Everything was working fine even after the  SLI issue with  Win 8.1 which was fixed through a BIOS update that was available here in their product support page. During that time I worked more on other things and didnt really notice anything about the GPU and its update. I was able to update my laptop to Win 10 (back in Q4 2015) and I'm currently unsure if it already installed the anniversary update. Recently, I tried some few games and noticed that the second GPU seems not be working during any games I've launched. I ran Unigine Heaven Benchmark and seems that the SLI is detected, checked the device manager both hardwares are detected, and updated to the latest GPU driver. But still seems to be not working. Any help will be highly appreciated. Thanks.

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Hello 8-forums.

I'm posting on behalf of my little brother since he isn't the sharpest when it comes to computers. Today his computer started freezing and crashing out of nowhere at completely random times. I couldn't pinpoint an activity he was doing which might have caused it.

On top of that a pop-up kept coming up on his screen about his screen driver having crashed and has been restored. I happen to have the same laptop and I've had this problem for a week or 2 too, but nothing happens when it shows up on my screen (unlike his, where it crashes the computer). His screen now also has blue matrix-like lines all over his screen as a result of todays crashes.

I asked him to send the Zip-file from the DM log collector tool. He only had a BSoD once and he didn't notice the error code. The rest were freezes (forced to restart) and crashes (no BSoD screen).

Hope you can help find a solution to my brothers problem.
Regards Jens and Walther

A:Lenovo Y510p - Freezing/Chrashing

Hi Snejxjens,

Welcome to the 8forums.

Please remove some files to increase the free space to at least 10-15%.
Every partition needs at least 10-15% free space so Windows can do its thing in the background.
Less free space could cause BSOD's

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from the manufacturer.

1: kd> lmvm nvlddmkm
start end module name
fffff801`86694000 fffff801`872ec000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Tue Mar 04 12:07:52 2014 (5315B408)
CheckSum: 00C20523
ImageSize: 00C58000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller and ESET Online Scanner
*(Uncheck trial version in the installation process)
Remove Spybot

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Hello!So my laptop is out of warranty and a few days ago i noticed that the sound quality from speakers is decreassing. I than realized that only the right speaker is functioning very poorly (i can bearly hear it and its making crackling noises). Than i reinstalled the audio drivers - nothing changed. So that must mean that the right speaker is dying! Where can i get the spare parts and which ones do i need? Thank you! Jan

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Hi there. I'm just hoping that I can find the solution as soon as possible. So I tried playing some casual games yesterday and all of a sudden the game froze and the image started tearing apart. Next thing you know it, the screen went blank. So I force shut down it and reboot, but after the Lenovo logo, the screen goes blank. There's a faint glow, but there's no image or cursor. Could it possibly be that the GPU crashed and there's no graphic to power the display? Or should I try entering Recovery Mode or Safe Mode to switch the display graphic to Intel HD? Besides, how do I enter Safe/Recovery Mode since I'm on Windows 10. Any help would be much appreciated.  

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I never had this problem before until recently I noticed that my fan was making this loud buzzing noise. It was bearable at first. I thought that the fan might be dusty inside because I haven't cleaned it ever since I bought it. Last week, I tried to open the laptop so I can check why it is making that loud noise. I saw that the fan was dirty. I tried cleaning it. When I turned on my laptop, it was still making that loud buzzing noise. So I just ignored it. After a week, It suddenly got louder. It didn't sound normal anymore. I tried restarting the laptop but it still makes that noise. Its annoying. I took a video so you can hear what my fan is making.  It just keeps doing like this even if my laptop is just on stanby, like I'm not doing anything with it. This is what it sounds like when I did the Dust Removal tool on Energy Management.   Since I kept using the Dust Removal tool.. Now its making this weird noise, like the fan is getting stuck on something. I don't know what to do anymore. Its been 2 years since I bought this laptop so I don't have anymore warranty and I never had problems with my laptop except for today. I have never dropped it so I don't know why this is happening to my laptop. Please help me.   

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A:Lenovo Y510P fan making really loud noise.

Hi there, Xbelleh -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
This video would leave me to believe that a piece of paper or other debris shifted inside and is now coming in contact with the fan blades.
When you use the dedusting cycle the debris is temporarily being blown out of the way of the blades.  What I would do is use a can of compressed air and blow out the fan assembly from both directions and see what is blown out.  Compress air is available at any office supply store, electronics store or big box discount store.  When using the compressed air use short bursts as an extended burst may damage the fan's bearings from over revving. 
Also, when using the laptop take note of its position.  If the fan is quiet on a flat surface, but is noisy when sitting at an angle like on your lap.  That might be a good indication that the fan bearings are failing. 
Worst case scenario is you need a fan replacement.  The fan is something that the owner can replace if you are comfortable working inside it.
As a do-it-yourself project it can be fixed in an afternoon. At this point I would try the compress air and we'll go from there.  
Update us how it goes.        
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please ... Read more

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Hi all. I just bought my Y510P from a guy on craiglsist who had barely used the laptop. (Like turned it on once and then put it in the corner for a year and a half)  When I got it, the guy had restored everything to the factory settings which was just Windows 8.1. My first problem is that the computer keeps defaulting to use the HD 4600 instead of the 755M that I have set as the default graphics card in NVIDIA Control Panel. I disabled the 4600, but then the computer was super slow. Any idea why this is happening? My second problem is that I can't find anything to speed up the fans so that the computer will automatically overclock the i7. I'm tempted to slowly force it to overclock and have the fan speed increase with the temperature, but I'm afraid that I'm going to break something that way.  If anyone knows of a way to control the fan speed then that would be great. Thanks. Computer specs: Lenovo Y510Pi7-4700MQ8GB RAM1TB HDD24GB SSD (PCIe)Intel HD 4600 Graphics and GT 755M

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Hello, where i can get recovery media for my Lenovo Y510P laptop, when my recovery partition is damaged. Can anybody help me? Does anybody have original Recovery disc or someting, where i can install clean OS? If you can help me, please contact me. Its possiable that we can share media with Google Drive or someting. Thank You!Contact: Email: [email protected]  

A:Lenovo Ideapad Y510P: How to get recovery media?

If you mean the factory recovery files try Lenovo for a recovery disc set if available. If you mean for the OS alone just download the MEDIA CREATION TOOL from microsoft which you will use to download the OS installer. As to drivers go to the download site for your unit to download them.

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So since christmas is coming, I was thinking it would be cool to upgrade my 8gb RAm to 16gb My question is: what kind of memy card I need to my lenovo ideapad y510p? and do I need to change my old memory card aswell if im buying new one? Also is it easy to change those RAM cards ?

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A:Lenovo Ideapad y510p - memory upgrade

They're RAM sticks, not cards, and they're fairly easy to change out. I would suggest looking for something in the 1866mhz speed, though I think you need lower voltage memory. So I'd get something 1.35v or lower.

___________________________________________________________________________________________________________________Lenovo Ideapad Y500 | IntelŽ Core? I7-3630M @2.4GHz | 8GB 1600MHz DDR3 RAM | NvidiaŽ Geforce? GT 750M | 120GB Mushkin Atlas Deluxe mSATA SSD | 1TB Samsung Spinpoint M8 5400RPM HDD | 1080p Lenovo Display | IntelŽ Dual Band Wireless-AC 7260

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Hi all. I recently obtained a used lenovo y510p from a friend with the following configurations. Windows 8.1 ProSLI capable with 2 geforce 750M cards6gb RAMItb Hard disk2gb dedicated video memory. It plays games at decent speeds with medium settings but I get different errors from each of the 3 games I've tried. For dragon's dogma dark arisen, the game suddenly slows down for a few minutes and picks up speed again after a few (maybe 5) minutes. With mass effect 2 the game screen hangs, while sounds and music continue as normal. ctrl alt deleting and pressing esc will make the game proceed as if nothing ever happened. Finally, for the witcher 3: wild hunt, I get the windows display driver has stopped responding error. The games are properly purchased and as far as i know, so is the OS. I've tried all nvidia display drivers between and including 347.09 to 364.72. I've tried closing all other apps, and ending all nv processes in the task manager. I've also tried different power plans and different nvidia power management modes. I've been monitoring the temp with HWmonitor and it usually tops out at around 81c which I understand is fine for this particular laptop. I even have a targus chill mat to help regulate the temp. Lastly, I've spoken to my friend and he doesn't remember having those issues at all, but he never managed to game with the laptop very often. Any help would be appreciated, this is my first lenovo product. I pereviously owned a dell xps.

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Hey y'all,I bought a driver caddy, this one: Also, i upgraded the internal HDD to an SSD and that works perfectly. The problem is the HDD in the caddy. Windows 10 won't recognize it in device manager and disc manager. Any help or ideas? Did i buy an incorrect caddy? Any help would be great!

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Hi, I've been having troubles with my laptop screen. Upon reopening my laptop from sleep mode, the screen remains black instead of loading up the login screen. I've plugged in an HDMI external monitor and it displays fine so I know it is the laptop screen. Also if I restart the laptop, the laptop screen works fine. I've tried updating graphics drivers and adjusting external monitor options (Win+P) but with no success. Any suggestions on what I should do? I've had this laptop for a while now and there is no valid warranty.Thank you

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Answer Match 61.74%

Hey everyone,
I bought a Lenovo Y510P laptop yesterday and it is extremely slow. It takes quite long to start up, simple tasks such as opening the control panel will freeze it for a about 30seconds. I haven't dared putting any demanding software on it (apart from Chrome and McAfee (paid subscription)).  My 6-year old Toshiba P300-17R is faster, which is completely ridiculous. I have no idea why it is this slow. Could anyone point me in the right direction for fixing this annoying problem? 
Lenovo Y510P-00303NL
8GB RAM, 4th gen Intel Core i7-4700MQ, NVIDIA GeForce GT 755M, 1TB HDD + it was running Windows 8, now updated to 8.1
Thanks so much!
(p.s. I wasn't sure in which sub category to put this and I thought it might be a Windows 8 problem - sorry if this is the wrong forum!)

A:Brandnew Lenovo Y510P extremely slow

Hi cultblonde, and welcome to Bleeping Computer.
You posted that you purchased the computer yesterday.  Is this a new computer under warranty?

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Answer Match 61.74%

Hi,about a year ago I bought a lenovo y510p and in the beginning I was really pleased with it. It handled games just fine and I never had problems while gaming.All of a sudden, my gaming performance was really bad: really low fps on the settings I used to play on, even on the lowest settings it doesn't get to very playable framerates (BF4, FarCry 4)I didn't do anything to my laptop, he is still plugged in, power management is on high performance, Nvidia drivers are up to date..I've been having this problem for about 2 months now and I'm starting to be really annoyed by it!Helping me would be greatly appreciatedThanks in advance-Arthur

A:Poor gaming performance on lenovo y510p

Check for overheating using HWMonitor?

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Answer Match 61.74%

Hello.I am the owner Lenovo IdaePad y510p Intel i5 4200m.Not so long ago I bought a i7 processor 4810MQ.Both the i5 4200m and i7 4810MQ work on the Socket G3 also known as RPG 946B/947 or FCPGA 946 but with the difference that the intel i5 4200m has a TDP of 37W and Intel i7 4810MQ has a TDP of 57W.So after update the BIOS to version 3.08 willingly I took up the replacement processor.To my surprise, after an exchange with i5 to i7 4200m 4810MQ laptop will not turn on, for a short time (1 to 3 seconds) shone on the white button "power" but immediately afterwards extinguished.I suspect that it is a voltage input to the processor, but the BIOS is not possible because the feature voltage change is not visible / hidden. I hit it on: it seems to me such output last resort, and I wanted to ask what to do now.I do not want to believe that the 300W power supply does not could handle the additional 20W per processor.What to do in my Lenovo IdeaPad y510p to use Intel i7 4810MQ?I'm sorry for his handling of English who constantly grind.Thanks!!!

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I connect my phone to my laptop (windows 8) and initially it pairs just fine. Both my computer and phone say it is paired. After about 15 seconds my computer shows it as disconnected but my phone still says paired. When I try to send a picture from my phone to my laptop it obviously fails, even when I try to send it right away. I updated all the bluetooth drivers and I am still getting the same problem

A:Phone keeps disconnection from bluetooth on lenovo y510p

Either your computer is shutting down that connection after 15 min's or it is your phone. It helps to know what OS the phone is running and which mfg & model of phone you are using.

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Answer Match 61.74%

I have a Lenovo Y510p with 2x GT 755m cards in SLI. When playing games like WoW the MAX GPU temps on Card 1 reach 90°C. On Card 2 85°C.At this point the game starts to stop responding. The screen will go black for about 1 second andthe laptop's fans will slow down for just a moment before the game resumes and the fans go back up.This will happen pretty much any time the temps hit 90°C again. I have a Notepal U3 laptop cooler with 1 fan on each GPU intake slot and 1 on the center of the laptop.I have also repasted the CPU & BOTH GPUs with Arctic Cooling Silver 5.I have modded the bottom case of my laptop to allow more air into the laptop.The BIOS is also modified (so are the GPU BIOSes) To stop the crashing I tried upping the voltage on both cards by 012.5mV - 025.0mV. This didn'twork at all. Games always seem to stop responding when temps get to 90°C. However my laptopshouldn't even techinically be getting this hot in the first place. I'd rather max temps to sitaround 80C. This laptop has always run pretty hot and I've always felt like I got a lemon as others haveexplained to me that their laptops don't get anywhere near as hot as this. As such I have some questions for other Y510p users: 1. What are your MAX temps whilst doing some extensive gaming?2. Have you repasted your CPU & GPU?3. Have you modded your Y510p fan intakes to allow for more air?4. Do you use a cooler?5. Do any of the games you try and play ever stop respo... Read more

A:Questions about Temps for ALL Lenovo Y510p Users!!

???? ?????? ?????. ????? ??????? "IntelŽ Extreme Tuning Utility". ? ?????? ??????????. ?????? ??????? ??????? ?????? ?????????? ? 3.4 ?? 2.4. ??????????? ??? ????????? ? ?????? 75 ????????. ???? ???????? ???????, ??? ???? ??????????? ????? ?? ????????. ????? ? ?????? ???????, ??????? ??????? ???????? ??????? ?????????, ????? ?????????? ?? ?????????????.????? ? ?????? ?? ??????:

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Answer Match 61.74%

So this morning I woke up like usual and start my laptop up. It took a while like usual to boot up then it went straight to the your computer needs restarting blue screen and I thought hmmm this happened a few times and usually gets fixed. This time it went not to the home lock screen but the trouble shooting blue screen after picking my language and type of keyboard. Then it goes to two options "advance options" or "shutdown" I go to advance settings then there were 3 more options. Refresh settings, reset settings or advance options so I chose refresh cause I didn't want my files to get erased since I haven't backed them up yet. I click refresh and a message says that my drive where Windows is installed is locked. And it told me to unlock it and try again. So how do I access this? I forced shutdown but the same thing happens for a few times. Now I'm worried about this problem. Can anyone help me before I actually have to reset my laptop?

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Answer Match 61.74%
A:Disk usage of my lenovo y510p always 100% ??? Plea...

that issue is related to windows 8 so i would recommend you upgrading windows 8 to 8.1 through windows store and it should stop the disk usage 100% and make it normal again

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Answer Match 61.74%

Good evening, I will keep this short, I have a Lenovo ideapad y510p with Windows 8.1 (I got it with 8.1, did not upgrade from 8) . I noticed a problem yesterday, where I cannot adjust the screen brightness. If I use the keyboard commands (Fn + Up and Fn + Down) The slider appears on the top left of the screen, as always, but does not ?slide? It stays static.  If I move the slider on the Setting menu, I can slide the value but the brightness does not change and the value is not reflected on the slider on the top left of the screen. I am not sure when this happened for the first time. 

Go to Solution.

A:Lenovo y510p with Windows 8.1 brightness slider no...

Never mind, restored from last valid restore point and now it is working

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Answer Match 61.74%

Hi Guys, This is something that has been bugging me for almost a year now and I've just been really lazy to solve the issue.The problem is because for some reason, unknown to all except Lenovo, they decided NOT to support Windows 10 for a couple of the laptop models that they had in their product line when W10 was launched. Just my luck, my Lenovo Y510 (Model No - 20217) is among those unsupported PCs and hence there are certain features that no longer work.(Laptops-and-netbooks :: IdeaPad-Y-Series-laptops :: IdeaPad-Y510p-Notebook :: 20217 - Lenovo Support... As you can see, nothing for W10)PC Specs:- Lenovo Y510P (Model No - 20217)- 8GB RAM- NVIDIA GeForce GT755M- Windows 10 Home, Version - 1511- Intel Core i7-4700MQ CPU @2.4GHzThe issue that I'm facing is that my Webcam just wont work. Issue that I can see:- The light adjacent to the webcam on the laptop keeps coming on and going off and then finally just stay off (each time I try to use the camera)- Skype and other applications that need my camera can no longer detect it. Initially, my video keeps on appearing and disappearing until it finally just goes and stay disconnected, as though I don't even have a camera.- Error message on my Camera app when I try to open it: "We can't find your camera. Error code - 0xA00F4244(0xC00D36d5)- When I go to my Device Manager, there is no list called "Imaging Devices" as a whole. There are number of users who have faced this issue and there seems to be no proper solution for this. For s... Read more

A:Lenovo Y510P (Unsupported for Win 10) Camera Drive...

Something you can try is to do a clean install of Windows 10, and use the generic built-in drivers that come with the operating system.Create a live USB of Windows 10 using Rufus or burn the *.iso to a DVD after you download if from

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Answer Match 60.9%

This has been an exhausting day! I've been trying to figure this out for quite awhile.

To start, I'll post some information.

My webcam was working fine yesterday! I tried doing a system reboot to the the week before that and alas the issue prevailed. My internal webcam is not being registered by my laptop!

So the solution that seemed obvious enough was to check my drivers, update them if necessary. Which I ended up doing. Alas, the issue prevailed.

Checking the device status, I received the error "Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer." The device is currently registered as 'Unknown device' as I uninstalled the driver. I was receiving the same error when I did have the original drivers though.
Looking up what the error means, it meant that the device was disconnected. I'm not entirely sure how this could happen though with an internal laptop. I also need to get a new copy of the drivers (Which don't seem to be registering the device upon installation).

Anyway any help would be appreciated as this has become a huge headache for me, and i just want to skype with my friend!

A:Need help with internal webcam drivers for Lenovo Ideapad y510p.

It might be that the webcam has failed if everything else has been can take it somewhere and have it looked at but im not even sure they can be fixed when they go. it might be cheaper just to get an external webcam such as a logitech.

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Answer Match 60.9%

Hello, I have been using a Lenovo Y510p since the beginning of 2014. It worked perfecly fine till a couple of weeks ago when it suddently turned-off while I was watching a video. From then onwards, it wouldn't start. Novo button or power cycling wouldn't help either. Since it is out of warranty, I took it to Geeksquad to see if they can diagonize the issue quickly but I was said the problem could be deep rooted and it needed thorough trouble shooting. I came home and started disassembling the unit part by part (Take out Hard Disk, Optical Drive, RAM, Wifi Card etc) to see if I could isolate the problem but the laptop simply wouldn't turn on. Suspecting that the mother board could be the problem, I purchased an used motherboard on ebay and swapped the existing one with this and assembled all the components back to their place. This time, when I power on, the keyboard would glow and I can see the heat dissipating fan spinning but it would spin for like 3-4 seconds and then it would stop and the laptop would power off. Then the laptop would start again, the fan starts spinning and stops after 4 seconds and this enters into a loop. All this while, the screen is totally black and doesn't display a thing. F9 or any other buttons are of no use. Novo button is of no use either. The laptop enters into the same loop with Novo button too. Would this mean that my CPU has given up on me? I request your kind help! Thanks,Shyam

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Answer Match 60.9%

Hello, I only found out after purchasing the Y510P laptop that it for some strange reason does not support 5Ghz networks, only 2.4Ghz. This results in me having insanely slow connection every single night around peak hours (7-11pm), and I'm unable to do anything like watching movies, playing games or download stuff. Does anyone know exactly how to upgrade the wireless card on this laptop so it supports 5Ghz networks? Do I have to go out and buy another wireless card, or is it software upgrades like drivers only? I'm not a computer major so a walkthrough would be appreciated. Thanks.

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Answer Match 60.9%

I have a Lenovo 510p running windows 8.1. It did an automatic update after restarting it showed a BSOD for less than a second then went into startup repair. It said "Startup repair couldn't repair your PC" it had a spot to display a log file location but it was blank. When I tried to refresh it said "The drive where Windows is installed is locked. Unlock the drive and try again". Reset said "Unable to reset your PC. A required drive partition is missing". System restore said "To use system restore you must specify which Windows installation to restore." I only have one Windows installation. When I ran chkdsk it said ( when I did chkdsk /f it said ( I ran the Lenovo system restore and it restored back to factory settings, but still won't boot. If I connect the drive to another computer I'm able to see all the files but it won't boot on the other computer either.
Thanks in advance,

A:Lenovo Y510P Won't boot, Disk write protected

Hi Branson,
After restoring to factory settings do you see any error during the boot process?

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Answer Match 60.9%

As I explained in another thread. When I attempt to boot into Safe Mode, only a black screen appears and rarely the safe mode background flashes for a second. I'm able to move my cursor around, but that's it. I do not understand why this is happening and what I can do to remedy this situation. I would appreciate any type of help. Thank you. 

A:Lenovo y510p Windows 8.1 Safe mode won't boot.

I'm wondering if the graphics adapter used on the computer is not compatible with the generic VGA drive Windows 8.1 uses for safe mode. Has the driver for the graphics adapter ever been updated? I noticed this on the specs. If you have the model with the two adapters, it's possible they conflict with the safe mode video driver. I saw a post where the computer had both an Intel and Nvidia adapter.
Dual (2x) NVIDIA® GeForce® GT755M 2GB (on select models) via Ultrabay
Single (1x) NVIDIA® GeForce® GT755M 2GB
I'm not sure it would make a difference but what happens when you disable Secure Boot and Fast Boot in BIOS. Does it let you access safe mode then?

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Answer Match 60.9%

I have a lenovo ideapad y510p and everything was fine until for I thought I'd do the battery reset in the lenovo energy management,at first the battery was dead and laptop wouldnt turn on,,I found one way around this which is that first I take the battery out and then insert the ac adapter,the laptop turns on then I put it in hibernate while I insert battery after which it seems to charge but only after I do these steps,but if I take the adapter out and insert it back in,it would stop charging.this is all because of the lenovo energy management software battery reset.I've uninstalled it but it doesnt work.any suggestions?I'm guessing one of the steps after full charge during the battery reset the battery gets drained where it says "plugged in and not charging" until it reaches zero is the problem.

A:lenovo ideapad y510p ac adapter battery problems


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Answer Match 60.9%


I have a Lenovo IdeaPad Y510p and it has erratic BSOD behavior, usually after sleep mode, but not always. Would love to get to the bottom of it and appreciate any help you can provide!

I've attached the necessary file as per the BSOD posting instructions.


A:BSOD on Lenovo IdeaPad Y510p, after sleep mode usually

Only 48 Windows Updates installed. Most systems have 60 to 80 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

The memory dumps blame usbccgp.sys, but MSINFO32 lists ks.sys (kernel streaming of video driver)
And this seems to happen during a power down event (such as power off/hibernate/sleep/etc)

Finally, what applications do you delay using Startup Delayer?
What USB devices do you have connected?

I'm concerned about your version of Diskkeeper as it dates from Jan 2013 - well before Win8.1 was released.
Can you update it? If not, please uninstall it while we're troubleshooting.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

You may not find an update for this one, if so, just leave it be:
LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
Lenovo HD Disk Driver

You should be able to find an update for this one:
tap0901.sys Thu Nov 24 13:50:27 2011 (4ECE91F3)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO Read more

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Answer Match 60.9%

Hi everyone, I've had a Lenovo Y510P with SLI 750m's for about 1 year and 3 months now. 2 weeks ago (around the time I upgraded to Windows 10). My laptop suddenly is unable to boot for the most part.When I press power, it hangs on the initial blank screen, with no logo pop-up. I have managed to get it to boot before, just simply by restarting over and over, but it's been 3 days and no luck now. It simply stays on a blank screen (no backlight), though the keyboard and power button light up. Here are the steps I've taken to troubleshoot:-> Removed battery, unplugged AC, performed "fleeting power removal" by holding the power button for 60 secs (have done this multiple times)-> Removed RAM, changed slots etc. When there is no RAM, the machine will continuously reboot-> Removed HDD, reseated-> Removed 2nd GPU. When the 2nd GPU is plugged in, the fan will try and spin every so often-> Unplugged connectors to wi-fi module-> Restarted many times-> Pressed the NOVO button, it simply brings it to the blank screen Any advice would be much appreciated. The laptop itself is in good condition, and has little physical ware. Unfortunately it's no longer under warranty, and I'm sure the cost of sending it in is quite high. 

A:Lenovo Y510P not booting, blank screen on startup

If you boot without the HDD, what happens?

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Answer Match 60.9%

From about 3 weeks ago, my Lenovo Y510p (GT 750M Sli, purchased in 2013) started to make this weird grinding/buzzing sound at random times on the CPU side of the fan. It was barely noticeable if I had headphones on at first, but starting from the second week the noise and vibration of it grew louder. After doing some research for possible fixes, I have tried the method openining Energy Management and running the Dust Removal feature to temporary solve the problem. However, that method only worked for about a week, and starting from the third week the buzzing remains very consistent even after I run Dust Removal several times. Does anyone here know what is the problem exactly? I know for other models, people have been able to solve the problem by updating their BIO driver provided by the website. But all Y510p users seen to have that problem early enough to just get a refund or send it back for exchange/repairment using their then still active warranty. I would like to know if there's any way that I can fix this without having to spend money for the fix when it is proven it is the company side issue since even fresh new purchases of the same model ran into the same exact problem within days. 

A:Lenovo IdeaPad Y510P CPU side Buzzing Noise

Bump. (Not sure if we allowed to bump here, if not I apologize)

2 more replies
Answer Match 60.9%

Hi Guys,

This is something that has been bugging me for almost a year now and I've just been really lazy to solve the issue.

The problem is because for some reason, unknown to all except Lenovo, they decided NOT to support Windows 10 for a couple of the laptop models that they had in their product line when W10 was launched. Just my luck, my Lenovo Y510 (Model No - 20217) is among those unsupported PCs and hence there are certain features that no longer work.
(Laptops-and-netbooks :: IdeaPad-Y-Series-laptops :: IdeaPad-Y510p-Notebook :: 20217 - Lenovo Support (US) As you can see, nothing for W10)

PC Specs:
- Lenovo Y510P (Model No - 20217)
- NVIDIA GeForce GT755M
- Windows 10 Home, Version - 1511
- Intel Core i7-4700MQ CPU @2.4GHz

The issue that I'm facing is that my Webcam just wont work. Issue that I can see:
- The light adjacent to the webcam on the laptop keeps coming on and going off and then finally just stay off (each time I try to use the camera)
- Skype and other applications that need my camera can no longer detect it. Initially, my video keeps on appearing and disappearing until it finally just goes and stay disconnected, as though I don't even have a camera.
- Error message on my Camera app when I try to open it: "We can't find your camera. Error code - 0xA00F4244(0xC00D36d5)
- When I go to my Device Manager, there is no list called "Imaging Devices" as a whole.

There are number of users who have faced this issue and there seems to... Read more

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Answer Match 60.48%

Performed a regular windows update earlier tonight, and ever since my Y510P has been completely unable to detect any wireless networks. I've performed a system refresh, and tried updating my drivers but it still can't detect any wireless networks. The problem is likely not with my router as I'm able to connect to it with other devices. Thanks for your help

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Answer Match 60.48%

Hi,  My ~3 year old ideapad purchased from Newegg seems to have gone south. I have Windows 8.1 installed. Last night I shut it off to bring it to class and when I got to class and tried to boot up, it wouldn't finish starting up, would sit at the logo screen for about 30 seconds before shutting down and starting over. The fans power up like it is going to start. It repeats this loop indefinitely. I tried holding the reset button next to the charger port and still nothing.  Suggestions?  Thanks 

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Answer Match 60.48%

Hello, Last week i received my Y510P from a reseller here in Lithuania, and ran into a *slight* problem.When playing more demanding games (though i wouldnt call borderlands 2 a very demanding game), the screen freezes and the sound hangs. Occasionally the display would turn pitch black (sometimes the drivers just reset with screen backlight still on). I checked memory, sshd, cpus and main gpus for errors, but none were found. I have no idea how to test the ultrabay though... Temps are pretty high, but definetly not critical. CPU runs below 85c under load, main gpu runs at around 75c, only ultrabay runs hotter, but i've seen people saying that theirs run above 95c and it still works fine. Mine usually crashes when it reaches 91-93c. It reaches those temps in about 30-60 minutes, steadily heating up.  I tried removing and re inserting, but it didnt have any effect. Im stumped. Sorry for rambling on so long. I hope somebody can help me pinpoint the problem, and maybe help fix it. Thanks. System specs:Win 8.1 proIntel core I7 4700MQ 2.4ghzNvidia GT 755m SLI8GB ram1TB+8gb SSHDAll drivers are up to date. 

A:Lenovo Y510P 755m SLI ultrabay crashes nvidia serv...

It seems that re-pasting the ultrabay, and increasing TdrDealy to 8 fixed the problem, but i believe it's something more serious than that...

9 more replies
Answer Match 60.48%

Hi everyone - I have 2 issues with my y510p (it's a little less than a year old, so with the warranty coming up I figured I may want to get some second opinions).The first is that recently, say within the last month or so, it has developed the habit of rebooting for no discernible reason and with no warning.  It will just snap to a black screen instantly.I've done a full refrresh of my Windows 8. I've run all the validation tools I could think of (hard drive/mem/OS files/etc.) There's nothing particular evident in my event viewer except for this in my system errors:'The description for Event ID 0 from source GeneStor cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.The following information was included with the event:GeneStor driver startedGeneStor driver started (2)'I believe they are connected because before the crashes started to occur the Onekey Recovery application would start randomly opening multiple instances of itself.' As an addendum, it also appear that I am getting kernal-power event 41The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.---- The other issue which may or may not be related is with... Read more

A:Lenovo y510P - Random Reboot and Power Button Issu...

So as a heads up for anyone else that might be encountering either of these issues - I called support just now and I'm sending it off for repair.  Bit of a bummer since this is my work machine (thankfully I have my t500 from college still kicking around to use in the meantime). Tech support was really nice and quick. Didn't make me walk through the diagnostics/troubleshooting I'd already done which is refreshing. Hopefully this is just a fluke because apart from these issues I really like this machine (and as I said, my thinkpad is rock solid.)

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Answer Match 60.48%

Hey guys, I am having a weird problem with my Lenovo Y510P, there's a LVDS cable which connects the motherboard to the lcd. When I disconnect this cable, the system boots perfectly and I can see the desktop when connected over hdmi to TV. However when I connect it back, the laptop doesnt even POST, no lights, no fans, nothing. I am unable to find the source of this problem, is it the LCD that's dead or some component on the motherboard? A short somewhere? 

A:Lenovo Y510P doesnt POST when LVDS cable connected

My first guess would be a short in that cable since it probably gets flexed alot (if it is the one I am thinking of), and they are pretty cheap. NEW LVDS CABLE FOR LENOVO Y510P 1080P FHD LCD LVDS CABLE VIQY1 DC02001KT00 Good Luck,

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Answer Match 60.48%

I am currently running the 358.50 version of GeForce drivers, however there are newer ones available (361.43). For some reason when I tried updating, my system got really unstable and eventually blue screened with KERNEL_SECURITY_CHECK_FAILURE. When I rebooted it was fine, until I tried to use a graphics intensive application (Photoshop) that caused my laptop to switch from Intel HD to NVidia. My computer locked up and crashed again. I booted into safe mode and rolled back the driver, but I need to install that driver eventually as I use this laptop for gaming and Photoshop.

Maybe another driver needs to be updated? Maybe it's my Intel driver? I couldn't find any issues comparable to mine so I'm assuming there is a conflict I can't find. Thanks for any help you can give me, I don't know much about how drivers work.

A:NVIDIA Driver causes system instability and BSOD in Lenovo Y510P

Exact same thing has happened to me with a Lenovo Y410p. I did a Windows 10 update yesterday and updated my drivers including my Nvidia driver and since then I have gotten three KERNEL_SECURITY_CHECK_FAILURE BSOD when running graphic intensive applications like Photoshop or Illustrator. Today I did a fresh install of Windows to see if it fixed the problem and as soon as I tried launching a game I got the elusive orange screen of death with the same error.

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Answer Match 42%

I am trying to retrieve any data that may be on a hard drive that was taken out of a computer that suffered a terminal hit from lighting strike that fried the MOBO.

When I plugged the HDD power supply, smoke came from it immediately so I unplugged it.

Any ideas on how I can get around this?



A:Smoke from HDD

In the hope that platters and heads have not collided, you really need a data repair specialist company. Think quite a few $$

Or, if the data is not super critical, you could DIY by replacing the electronics board on the HDD with one from a known good drive of exactly the same make, model, capacity and revision of drive.

2 more replies
Answer Match 42%
Q: smoke!

i cant believe i forgot to unplug my comp while adding ram.....i touched something in the process and the little panasonic flat battery begain to smoke as the fans started to spin ...i quickly unplugged but subsequently when i plugged in and turned on got just 3 beeps and fans then i tried again and got same three beeps and my cpu fried?...


10four said:

i cant believe i forgot to unplug my comp while adding ram.....i touched something in the process and the little panasonic flat battery begain to smoke as the fans started to spin ...i quickly unplugged but subsequently when i plugged in and turned on got just 3 beeps and fans then i tried again and got same three beeps and my cpu fried?...Click to expand...

In your mobo manual, check what "3 beeps" means. Also, make sure you check for the right kind of beeps - long, short, repeating, etc?

5 more replies
Answer Match 42%

I have a gateway lap top. The top of it is a bit loose but its usually fine, I just snap it in. Anyway, about a few months ago, the battery adapter wasnt powering the computer so they sent me a new one. Ever since I got it ( a few months) it randomly starts to smell like somethings burning. And recently when it does this my computer starts to squeak kinda for lack of better wording. Anyhow, the plug is kinda loose when it goes into the computer.... A few days ago it started to really smell randomly so I took the cord out of the computer and it started sparking and the cord was REALLY HOT. It burnt me. Anyhow the computer then turned off. The next day I tried to charge it all day without the computer on. Then i turned it on, it was working fine then after an hour... low battery.. I plugged it back in and after 5 minutes it started to smell.. all the sudden smoke kept blowing out of the back and the cord was really hot again so I turned it off. When I turn it on for a second, it seems to blow a lot of hot air out of the back but the computer itself doesnt seem too hot or anything. What should I do ? Any Advice as to what it is?? Sorry I dont know much about computers! Any help is really appreciated!!
A bit of an update... So when trying to plug the new adapter they gave me into the computer.... it immediately starts to make spark sounds and blow smoke.... so i tried taping the old adapter since the wires were starting to fray... and this one works a bit... but still smells like... Read more

A:smoke came out ... help!

Get it PROFESSIONALLY serviced without delay - and in the meantime put it somewhere where it can't possibly start a fire.

1 more replies
Answer Match 42%

My Dell Dim 2400 (XP OS) owner's manual says 1G Ram pc2100/2700 is the system max.

I just put in a new 1G stick of pc3200, and then just to see what would happen, I stuck in the original 128M stick on top of that. It's readin' 1.12G's correctly. Now I'm thinkin' of seein' what will happen if I go one further, with a 256 stick.

Can too much Ram hurt the board? Should I get some marshmallows and a long stick???


A:No smoke yet!!!

hi i can't find the mobo its got but for the time being i wouldn't install more ram as i checked up the specs and its only got a 250 watt psu you'll burn it out soon get a new at least 500 watt
and not just a cheap one

2 more replies
Answer Match 42%

Doing my first PC Build and i have plugged everything ok(i think) and powered on! little bit of smoke and a puff out the back. looked at the voltage and it was on 115V. im in UK, so i think it should be 230V. have i screwed the whole thing up???? ****, crap!


12 more replies
Answer Match 41.58%

Just as a side topic here.. As of this evening Malwarebytes with there new update found 818 files created by this white smoke problem people have been having.... Had not seen anything new about that program.


Yes it looks like the Malwarebytes team included detection in its database definitions file. However, from my preliminary investigation I'm also finding cases of White Smoke with the TDSS rootkit -TDL4 Rootkit (bootkit). So depending on the severity of system infection will determine how the disinfection process goes.

3 more replies
Answer Match 41.58%

I was looking up things on the internet and then I got this pop up about some antivirus. I tried to close it, but it started down loading things. Now I am being directed to other web sites. I have Malwarebytes instaled. When I did the scan it came up that I had trojan and malware virus. I thought I removed them, but I am still having issues with pop ups and blue screens. I also tried to restore my computer and it is not allowing me to restore it.

DDS (Ver_10-12-12.02) - NTFSx86
Run by rita at 15:02:41.50 on Wed 12/15/2010
Internet Explorer: 7.0.6001.18000
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.2813.1519 [GMT -5:00]

AV: CenturyLink? Online Security 9.01 *Enabled/Outdated* {15414183-282E-D62C-CA37-EF24860A2F17}
SP: CenturyLink? Online Security 9.01 *Enabled/Outdated* {AE20A067-0E14-D9A2-F087-D456FD8D65AA}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: CenturyLink? Online Security 9.01 *Enabled* {2D7AC0A6-6241-D774-E168-461178D9686C}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C... Read more

A:White Smoke

Hello ritasull ,Download TDSSKiller.zipExtract it to your desktopDouble click TDSSKiller.exePress Start Scan
If Malicious objects are found then ensure Cure is selectedThen click Continue > Reboot nowCopy and paste the log in your next reply
A copy of the log will be saved automatically to the root of the drive (typically C:\)Thanks,tea

8 more replies
Answer Match 41.58%

So my 3 yr old Cooler Master 500W PSU went up in smoke today and I replaced it with a new 600 watt PSU.

I believe I have made all the connections properly and when I switch the system on, the PSU lights up, the fans work but there is no output on the monitor and even the keyboard doesn't work (pressing on CAPS key doesn't light up the LED). The green LED on the DVD RW stays lit but the tray doesn't come out

My specs are

1. Gigabyte 78LMT USB3 Mobo
2. AMD FX 4100 CPU
3. HD Radeon 5450 GPU
4. Crucial MX-100 250 Gig SSD
5. Seagate 500 GB HDD
6. Seagate 160 GB HDD
7. Corsair Vengeance 4Gig x 2 RAM
8. 600 Watt PSU (installed just today)

So far I have done the following.

1. Unplugged the cabinet and pressed the Power button for 1 min. Did nothing.

2. Took off the GPU and attached the monitor to the onboard graphics. Same results.

3. Removed the CMOS battery for over 5 mins and reattached it. Same results.

4. Removed the RAM sticks and tried one at Slots 1, 2 and 3. Same results.

5. Removed all the RAM sticks (with GPU still off the board) and powered on the system. No beeps.

6. Removed the SSD and tried attaching it externally to my laptop, but it wasn't detected. Could be a faulty SATA to USB connector. I bought it cheap from a local market.

Please advise what steps to follow next

Many thanks in advance

A:PSU went up in smoke. New PSU won't boot PC

I think that with the power supply going up in smoke, you have to accept the real possibility that it took a number of other components with it, starting with the motherboard. Something that also concerns me is that your laptop cannot detect your SSD. It's possible that the damage was not confined to the motherboard considering that, and the fact that your DVD isn't working right either.

You may have lost the entire system.

Nevertheless, check all of your power cabling, and with everything unplugged try turning it on with only the motherboard plugged in and see if you get any beeps.

9 more replies
Answer Match 41.58%

heya ive got an asus a8n sli premium mobo, when i had plugged everything in and hit the switch on the back of psu the light indicating tht the mboard was on standy by came ,, all fine, then when i hit the power switch on the case i got smoke from near where the COM port and leads from the case go to.
any help would be greatfull.
cheers ben

A:smoke from mobo

16 more replies
Answer Match 41.58%

Hi there, I have read a lot of your forums on White Smoke and have tried several things but can't seem to get rid of it. Here are the things I have tried:

Installed Malwarebytes Anti-Malware: it detected something which it quarantined. I changed my startup page in internet options and rebooted. The first time I opened the browser it was on the home page I selected. The second time I opened it, it was back to white smoke.

The following things did not detect anything malicioius:
1. McAffee (this is the internet security pkg i have had on my computer for a year, with firewall disabled because it slowed down my computer too much)
2. Bitdefender- for a free trial and scan
3. TDSSKiller
4. RKUNHOOKERLE and tempfilecleaner (TFC): after I performed both of these, I changed home page and rebooted. Same thing happened. First time I opened up IE it was on my homepage. Second time, back to white smoke.

Thank you so much for your help,

A:White Smoke

Hello kgracie, and welcome to the forums!! My name is bloopie and I'll be helping you with your problems as best I can!If you've already run Malwarebytes Antimalware (MBAM), please post the log from that scan in your next reply.You can find the log by opening MBAM, and clicking on the "Logs" tab at the top. Find the most recent scan, double-click it and then copy and paste the contents of that log here for my review.Let me know which browser you are having this trouble with also!Next, please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList DevicesList Users, Partitions and Memory size.List Minidump FilesClick Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.And also, please download GMER from one of the following locations and save it to your desktop:Main Mirror
This version will download a randomly named file (Recommended)Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs.Tempor... Read more

1 more replies
Answer Match 41.58%

Hey guys, I have a HP Pavilion dv6000 laptop. Today, I was turning on my computer and connecting to the wifi. I pressed the mouse button on the laptop. Suddenly I hear a single loud beep from my laptop and I see a puff of smoke shoot out from somewhere around the f1 key. My computer has been working so far (this happened like 10 minutes ago). I already backed up my most important files. I've had problems in the past where the display wouldn't turn on, which I solved by turning off the computer for awhile. Is this something I should be worried about?

A:Puff of smoke?


The puff of smoke means a component has self destructed. Never a good sign.

It may be a capacitor, and it could be a while until you find out what does not work, but assume it will stop suddenly and backup accordingly.

If the laptop is under warranty, take it back.

3 more replies
Answer Match 41.58%


My computer was infected with White Smoke. Although Malwarebytes appeared to get rid of the infection I do not think that it could have fully done so and I see it is still on the list of installed programmes shown in the DDS scan. Anyway the computer seems to keep getting reinfected and I get strange error messages. For example that comina.exe and Lssas.exe cannot be found and also that Data Execution Prevention has meant that Windows has closed the Generic Host process for Win32 service.

Please can you help - the DDS logs follow



DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Run by Peter Kearn at 16:25:17 on 2011-07-01
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.1022.60 [GMT 1:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
... Read more

A:White Smoke

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

23 more replies
Answer Match 41.58%

I am sure at least a couple of people here are going to have some experience with hardware that has been in a fire. Maybe you know someone who salvaged some hardware from a machine that was in a mild house fire or maybe a business burned and they had hardware that could potentially be saved. Whatever the case may be.

I had a friend who acquired some hardware that had been in a house fire. Some of the stuff worked fine some of it not at all. But I have a lesson about hardware that has gone through a fire.

One of the pieces of hardware that we were using was a 9800 gt graphics card. That card went through the fire mentioned above. The card ran fine the first few times we used it. But the other day I put it on a board while testing and I leaned over to touch the pins and start the board up and as soon as I did the card burned up violently about 4 inches from my face.

I checked out the card once all the blue spots in my vision cleared up and that is when I noticed something very important.

When hardware goes through a fire and is exposed to smoke it is damaged. It doesn't take heat or even excessive amounts of smoke to cause this damage. The reason why is because the smoke is highly acidic and the residue it leaves behind on the hardware causes everything to corrode. It might take a couple days or a couple of weeks for the corrosion to finally show and be a serious issue but it will happen and how fast depends on the amount of residue left by the smoke and just how acidic the... Read more

A:Smoke and Hardware

Thanks for the info.


5 more replies
Answer Match 41.58%

Hello everyone, i was wondering if there was a way in which i can make a form with some smoke effects within it. I have tried using PSET and other such functions but was unable to get anywhere can someone help me plz cheers.

A:VB Smoke Effect

What do you mean by smoke effect? Can you please clarify?

3 more replies
Answer Match 41.58%

Smoke was coming from my case not too long ago & I haven't used the comfuser since. Today I opened the case to inspect its components. As you can see from the pic below, a SATA connection was cooked.

The SATA was going to my optical drive, so that may be a relief. But even after the SATA is disconnected, it still smokes if I try to start the comfuser. My questions are:
Is there a way to check the rest of the components before I go out to buy a new PSU (which I will do anyways)?
I was thinking of cutting off the burnt SATA connection & twisting the end off into a wire cap, will that work well? I'd like to test the rest of the comfuser just to make sure the PSU is the ONLY item that needs replacing.

A:SMOKE from case!

Power down the system and flip the switch/unplug the PSU from the back. Hold down the power button on the computer for 10-15 seconds to make sure all the power is drained. Unplug the PSU and take it out. If you have another power supply laying around, use that to plug in the ESSENTIALS and see if it will boot. Probably best to trash the old PSU. If you want help picking one out, let us know what your system configuration is and we can go from there.

If you have another computer at your disposal, or a friend has one, you can test out some components such as drives and cards before you buy another PSU. If not, best way is to just buy another PSU and plug it all up and see what's what.

7 more replies
Answer Match 41.58%

Dell Dimension 4400 [4 years old], XP home, P4 socket 478, 640 PC2100 RAM, WD1200JB-00HUA0 C: drive[2 years old]; ST340016A E: drive [4 years old; this was the original drive that came with the pc]
Conexant HSF V92 56K Data Fax PCI Modem

I had a fire. When I put the flames out, smoke poured out of the kitchen for 15 minutes. There was so much smoke that I could not see the room or desk, where the pc is located. I had been online, before the fire. When I went back to the pc the monitor was all wavy and then XP crashed. I turned off the unit for several hours. I still couldn't get XP to boot. After three weeks of mucking about and taking it to my local computer shop, the tech concluded "found unrecoverable hard drive error." He suggested that I backup my data and buy a new drive.

I went to the WD support site and downloaded the diagnostic program. The Quick Test revealed: "Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 65 (Error Log Test) SMART self-test did not complete on drive 1!"

Then I ran the Extended Test, which took 10:40 hours. Drive 1 failed that test also.

After the fire, I'm keeping reading material at the pc, because it can take up to 5 minutes for a program to load. If I open WORD, it takes 4-5 minutes to open the program. Then if I want a document, that is another 4-5 minutes. This did not happen before the fire.

My insurance company uses a 6 year life span for a pc. Giv... Read more

A:Smoke damage

8 more replies
Answer Match 41.58%

I purchased the grammar program white smoke about a month ago, and soon began having problems with corrupted file (see thread "screen"). Forgetting about white smoke, I did many things, including running SFC which showed that some files were corrupted but couldn't be repaired. But it worked -- for a while, then the problem came back, temporarily solvable by sfc-ing.

Sanning for a virus with Avast, 7 infected files were found (why weren't they found earlier automatically?); two additional infected files were found on the boot scan -- invovling the white smoke program. Removing all 9 files seems to have done the job.

Now I am afraid to go to white smoke even to complain. Anybody else have this problem or suggestion?


A:white smoke

I just checked the Whitesmoke site and it seems legit.
Your post seems to contain several questions.
The first why was the virus not detected in real time. There are many possiblities. One is that you did not keep the virus definitions up to date. A second is that the virus that was caught was new at the time and was not included in the definitions of the anti virus. Finally, it could have been written in such a way to fool the AV. Whatever the answer it is a common occurence and that is why the AV has scans.
This article will give an even better explanation
I do not use White Smoke, but did just visit the site because of your post. I do not expect any problems, it looks like a legit, reputable, certified site.
I will run a scan tonight and if I find any problems, I will post by tomorrow morning, but I doubt that it will be necessary.
May I also suggest that you install WOT on your browser, it is an additional warning of dagerous sites. I have it and WhiteSmoke did not set off a warning

Edit: The site is fine here is a report that I generated for you

1 more replies
Answer Match 41.58%

I had been playing Crysis for maybe 2 hours when the Computer just turned off without warning. I decided to leave it off for half an hour, but when I got back the frying began...

I turned on my PC and heard a crackling sound. I looked over and saw SMOKE coming out of my GFX card!
I cut the power immediately and watched a white smoke cloud fade away inside the case; The smell was quite strong.

After removing, inspecting and re-inserting both my GFX card and RAM, the PC started up perfectly normal. It was a very strange 'miracle', and I'm wondering if this is some kind of freak occurrence... Because I was CERTAIN that the thing was fried to hell...

I am currently using the pc to write this post, but am still very nervous as to what might happen next...And I don't think I'll play any more games until I get a bit of advice first.

P.S There are no evident side-effects that I can tell of so far.
Any advice is appreciated.

A:Should I be worried about the smoke?

Where there's smoke, there's fire

Something must have been burning

I would suggest to check further, even removing parts (ie the Video card) and really thoroughly inspecting it

16 more replies
Answer Match 41.58%

Smoke came out the back, ashes fell to the computer standturned off and unpluggedpurchased in 2012ready to buy a new one, but safe to turn back on and attempt to recover my stuff?could it actually  burst into flame??

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Answer Match 41.58%

how to uninstall white smoke

A:white smoke

Download, install and run the free version of Malwarebytes' Anti-Malware.

Click Updates > Check for Updates.

When the definition files have updated, click OK.

Click the Scanner tab > Perform quick scan > Scan.

If infections are found during the scan, the number of infections will be highlighted in red.

When the scan is finished, click Show Results.

Make sure that everything is selected, then click Remove Selected.

If you're prompted to restart to finish the removal process, click Yes.

Start Malwarebytes' Anti-Malware again.

Click the Logs tab.

Highlight the scan log entry, then click Open.

When the scan log appears in Notepad, copy and paste it into your next reply.

Download, install and run the free version of SUPERAntiSpyware.

Click Check for Updates.

When the definition files have updated, click Close.

Click Scan your Computer > Perform Quick Scan > Next.

If infections or problems are found during the scan, a list will appear.

When the scan is finished and the scan summary window appears, click OK.

Make sure that everything in the list is selected, then click Next.

If you're prompted to restart to finish the removal process, click Yes.

Start SUPERAntiSpyware again.

Click Preferences > Statistics/Logs tab.

Highlight the scan log entry, then click View Log.

When the scan log appears in Notepad, copy and paste it into your next reply.

1 more replies
Answer Match 41.58%

About 15 minutes ago smoke has come out of my monitor so i quickly switched the computer off and also the monitor from its power leads. The problem is that this is a 2 week old monitor Benq G2220HD and i have no idea why this happened, the monitor was only running for the last 5 hours, but even so the monitor even running 48 hours etc, should have not produced smoke?
so could anybody suggest a reason why this happened? and if there is anything i could except from sending this one back and recieveing a new one from warranty.

A:Monitor smoke

Wouldn't know what exactly happened, but you absolutely need to send it in for warranty.

3 more replies
Answer Match 41.58%

WOW just playing DOD and my computer shut off next thing I know smoke was coming out the back>is this what they do when they go bad or to low of WATTS was a 300 but not no more (put in the 450 from my other mach for now

A:puff oh smoke

Sounds like your PSU died. Probably caused by something else, possibly power surge, or from excessive load.
They don't usually blow smoke when they just up and die.

4 more replies
Answer Match 41.16%

I'm usually pretty good at removing any virus attacks on my own, but I've finally met my match.
I'm running WinXp Home SP 3 on a Compaq Persario AMD 3400 w/ 2Gig of Ram.

My computer had the White Smoke "Welcome" splash on Saturday 12/11. Since then, I've been working to try and remove it from my PC.
This little program also caused my 2nd HD in the PC to bluescreen my windows startup if I would start the PC with the HD attached. I've since recovered all files on that drive to an external drive.
I used to have CA Anti-Virus (which I removed after 12/11) and replaced it with Microsoft Essentials pack.
Using Malwarebytes, I scanned my PC and it pulled off 848 infected files associated with Whitesmoke. Then, I followed up with "MSE" it pulled off a few more. I then followed up with Search&Destroy (or is it seek and destroy) and it found more trojan files.

After all of that, I started Firefox and discovered my homepage was redirected to Whitesmoke and it reinstalled.... so, rinse and repeat - then I thought the virus was gone.

I manually cleared my registry for all keys containing "Whitesmoke", but it seems like my Firefox wants to open a new tab each time for pcspeedmaximizer.

Today - I'm at my wits end (sp?). After scanning with DDS, and GMER, the Whitesmoke screen is back, and MSE is alerting me I'm infected again. FWIW, the first time I ran GMER, it caused the Blue Screen of Death. I didn't writ... Read more

A:Infected with White Smoke and more

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for postin... Read more

32 more replies
Answer Match 41.16%

I have gotten the white smoke virus. I have run the malwarebytes anti-malware a couple of times and deleted the files it has found, but whitesmoke translator re-appears. I have downloaded the tdsskiller.exe file and have it on the desktop. I've not run it yet. I'm waiting for any direction or help you can provide. Thanks.

A:White smoke virus and maybe others?

Hello Jon Dienst, Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
Finally, please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.1.Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not which appears to be an older version of the tool.Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. If you do not see the file extension, please refer to How to change ... Read more

7 more replies
Answer Match 41.16%

Hi all

Employee ran combofix on laptop to fix what he believed was malware / virus problem without instructions. He remembers it deleting whitesmoke (whatever that is) and system was rebooted by CF. Now the system is locked up with ComboFix c:\ window open with "Preparing Log Report. Do not run any program . . .", accompanied by 3 RUNDLL, 1 Windows and a RAMMAST in the lower toolbar. I cannot see the message in any of those windows, as the machime is locked down.

He was smart enough to not cold boot the machine

I am hesitant to cold boot until I can get some help, and thought I would start here since I cannot run HJT or anything else to get logs.

Thanks in advance for your help. I leave C:/ prompt blinking awaiting your commands

A:White Smoke & CF locked

Hello cbusch,
You can just reboot the computer and see what happens.

Why can't you produce logs? Are the applications not working or is there another issue?

44 more replies
Answer Match 41.16%

This is kind of an odd question i know But i let my mom borrow one of my pc's and when she returned it i hooked it back up and it makes my whole room smell like ciggerette smoke sense she's a smoker (I know, Stupid to let her borrow it) But now i have no idea on how to get the smell out and i can't stand the smell. Any suggestions?

A:How to clean smoke smell out of a pc?

16 more replies
Answer Match 41.16%

a couple of months ago there was a virus on my husband's computer - cleaned and all seemed well. Computer has been turned off for several months since he uses my computer. turned on today and noticed that windows update would not work - click on update and nothing happens. Clicked on IE and received message "Windows cannot find C:\Program Files\Internet Explorer\explorer.exe Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search" and after the computer has been on awhile will start getting repetitive pop ups of RUNDLL Error in InetCpt.cpt Missing entry: ClearMyTracksByProcess. Had AVG free installed but unable to update that as well. Uninstalled AVG. Running XP

Attached both DSS logs and the GMER log.

A:Possible White Smoke virus

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

48 more replies
Answer Match 41.16%

Ok so here's the story:

I had flown back home from school on the east coast, and I had transported my computer through a suitcase with clothes on the side for padding. When i got back home, I plugged the computer in and it was fine. The next day, I wake up and turn it on, and it works for a good 15-20 minutes. Suddenly, the computer turns off. I go into the back, unplug the power, plug it back in, and I see sparks and smoke come from the power supply. So I freak out, take it back out, open the computer, and everything else looks in order (meaning no smoke, no smell of burning). Do you think the problem is just the power supply? I am definitely hoping this is the case...

A:power supply, smoke, help

16 more replies
Answer Match 41.16%

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the ... Read more

A:white smoke toolbar

Here are the results of the two checks Results of screen317's Security Check version 0.99.46 Windows 7 Service Pack 1 x64 (UAC is disabled!) Internet Explorer 9 ``````````````Antivirus/Firewall Check:`````````````` Windows Security Center service is not running! This report may not be accurate! AVG Anti-Virus Free Edition 2012 Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` MVPS Hosts File Out of date HijackThis installed! Malwarebytes Anti-Malware version HijackThis 1.99.1 JavaFX 2.1.1 Java™ 7 Update 5 Java version out of Date! Adobe Reader X (10.1.4) Mozilla Firefox (14.0.1) Google Chrome 20.0.1132.47 Google Chrome plugins... ````````Process Check: objlist.exe by Laurent```````` AVG avgwdsvc.exe AVG avgtray.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 0% ````````````````````End of Log`````````````````````` ComboFix 12-08-25.04 - VanderKamp 08/25/2012 13:08:27.2.2 - x64Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2815.1678 [GMT -4:00]Running from: c:\users\VanderKamp\Desktop\ComboFix.exeAV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}SP: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}..(... Read more

36 more replies
Answer Match 41.16%

I upgraded my build to this:
CORE i5-6600 Skylake
2x Kingston 8GB DDR4 2133MHz Value RAM
Cooler Master Extreme Power Plus 500W - MAINTAINED FROM PREVIOUS!Click to expand...

What happened after power on: White smoke -> When enter Windows 10, only the SSD was able to be read.

What should I do?

A:White Smoke after PC Upgrade

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