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Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax...

Q: Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax...

Hello!! My notebook says that it has no pen or touch input is available for this display in the PC info tab even though this notebook is a touchsmart notebook!!! I tried looking for any touchscreen drivers in Device Manager but there were none. I think that i need to download the touchscreen drivers but there were no touchscreen drivers to download on the software and drivers section on the website. I really want my touchscreen back but i havn't found a single solution to this.PLEASE HELP!!I am currently running windows 8.1 on this notebook.

A: Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax...

Hi, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! The following link may help you to fix your problem. Go to the link> Driver-Keyboard, mouse and Input device>Synaptics Touchpad drivers that'll support your Win8.1 PC http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5354987/model/5389019 Hope this may help you to solve your problem. Thanks. ****Click the White Kudos star to say thanks********Please mark Accept As Solution if it solves your problem****




I am an HP Employee.

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Answer Match 81%

Hello HP forum I need HP ENVY TouchSmart m6-k025dx Touchscreen drivers please. Touchscreen no longer working. Device Manager shows HID Compliant Touch Screen says its working properly but its not. The driver is the old 6/21/2006 6.3.9600.18341 Microsoft that's not working. I've downloaded & install from HP the updated Chipset & Graphics drivers to no avail. Can anyone please provide the an updated driver for the touchscreen. Thank you. Jay

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Answer Match 93.24%

Recently the touch screen on my HP ENVY/Touchsmart hasn't been working. When I bought the computer Windows 8 was installed; I converted to Windows 10 and for about a year the touchscreen was working fine. I also noticed that when I go to HUMAN  INTERFACE Devices in device manager, no touchscreen program appears. ANy suggestions? Thanks

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Answer Match 93.24%

After the update to Windows 8.1 a while back, the touchscreen function on my laptop went away. Every time i go to see my PC info it says "No pen or touch innput is available for this display". I have tried almost everything I can think of. I have used recovery mode and have even refreshed it. Just last night my touchscreen randomly started working at around 11:00 p.m. and this morning the touchscreen functionality went away once again. I went to my Device Manager and saw that in the Human Interface Devices section there was no touchscreen driver. My laptop has seemed to lost all touchscreen capability and I really need help.Is there ANYTHING I can do????? PLEASEE HELP!!!!! :-(      :-(      :-(      :-(      :-(      :-(      :-(      :-(

A:HP Envy TouchSmart Sleekbook 4 touchscreen not working

@Avious_Avi, Thanks for posting. Personally, since you mentioned the touchscreen worked before Windows 8.1, I would do a Windows refresh: http://support.hp.com/us-en/document/c03538721 You can also try updating the drivers of the product to try and get that functionality back.




**TechWars**Please click the "Thumbs-Up" on the left to show appreciation. Please click "Accept as Solution" if I helped you out.**TechWars** does not work for HP

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Answer Match 79.38%

Hello all, Had to replace a dead hard drive and just installed a new one along with Windows 7 on my niece's Envy Touchsmart M6-k022dx. Can anyone recommend working Windows 7 drivers for this model. I was thinking i only need to get the ethernet/wifi working so that i can update the laptop to Windows 10 and then install the drivers from the drivers page. ANy recommendation is greatly appreciated.  Thanks,

A:Network (Ethernet/WiFi) drivers for HP Envy Touchsmart M6-k0...

Hi: Chipset:  Install the amd chipset drivers and restart the PC.  You want the first file listed on the webpage. http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064 Graphics:  Install the graphics driver from AMD and restart the PC.  You want the 1st driver listed on the webpage. http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064 Ethernet:  This package provides the driver for the Realtek Ethernet Controller in the supported notebook models running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74233.exe Wireless: This package contains the driver installation package for the Ralink wireless LAN Controllers in the supported notebook models running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71525.exe Bluetooth: This package contains the driver installation package for the MediaTek/Ralink Bluetooth in the supported notebook models running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp70501-71000/sp70570.exe Card reader:  Download, unzip and run the setup application from the 1st file on the list. http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT... Touchpad:  Use the W8 driver from your PC's support page. Webcam: This package contains the CyberLink ... Read more

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Answer Match 71.4%

I opened my Hp Envy Ts m6 sleekbook and the screen cracked. It's got a crack from the top left corner diagonally all the way to the bottom of the screen,  two coming diagonally down from the right side to  the bottom of the screen where it  has several smaller cracks meeting all in the same area  in all directions . My laptop isn't under warranty anymore and I got it in December of 2013 . How can I go about fixing this, Would hp help? I'm not sure how expensive this is to get fixed. Thank you

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Answer Match 68.04%

I have a touchsmart 600  1160NL with windows7when I use the F9 button (diagnostic) then i get an error it says BIOTS-1it has worked but there was a crash of the harddisk after inserted a new disk dis error occuredi heve the original install discs used tot set the new harddisk up.can anyone tel me what this means ?? 

A:Help my touchscreen from my HP Touchsmart 600 is not workin...

The problem is I have a wirless keyboard and mouse and the mouse is not working so I cannot do anything I have a windows 7 HP Computer and im trying to see is it touchscreen

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Answer Match 67.2%

About a year ago the touchscreen on my TouchSmart All-in-One just stopped working. I have been trying to figure out what has caused this and how to fix it, but none of the go-to troubleshooting fixes have worked. My computer starts up and behaves as if it does not have a touchscreen. All the drivers (which I have rolled back and updated multiple times) are fully operational and windows cannot find anything wrong with any devices or drivers. My entire computer for the past year has behaved as it would if it didn't have a touchsceen at all, but I know I have a touchscreen. I'm not sure what to do at this point. I don't know when the touchscreen would normally be detected when booting up, but it seems like this is where the problem is. I'm sorry I can't provide any more information, but that's all I got! It really is the weirdest thing!

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Answer Match 67.2%

I disabled HID - compliant touch screen in Device Manager. But when I used my finger to tap on my Word document, it still responsed. How to disable it completely? It is frustrating.

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Answer Match 67.2%

Hey guys, I have had my TouchSmart for about 2 years, and it's been near a year that my touch input hasn't been working, but since I wasn't really using it, I never followed up until last week. But I was pretty upset when I realized I had a 2 year warranty which was just expired on 02/02/14. I have tried all be basic things that has been suggested on this site or any other sites, such as running Windows update (and yes I installed the optional updates as well). I have also checked and updated all the drivers, and at this point is running out of options. I have a bit of IT experience so I think I know what I'm doing but I'm running out of ideas.      Any suggesstions?  HP TouchSmart 610-1100z CTO Desktop PCWindows 7 Home Premuim - Service Pack 1Product no: QB912AVEverything in Device Manager seems normal (no warning signs) Thank you for help in advance

A:TouchSmart 610 Touchscreen is not working (windows 7)

Hello ShawnShamlou, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.I understand that your t ouch screen on your HP TouchSmart 610-1280qd CTO Desktop PC is not working and you are now out of warranty. I am providing you with an HP Support document: Troubleshooting Touch Screen Issues in Windows 7 that will give you troubleshooting steps to help you resolve this issue. I would focus my attention on the subject "Pressing the touch screen does not do anything" as that is the section that applies to your issue. Please re-post with the results of this document. Thank you for bringing your issue to the HP Forums. Enjoy the rest of your day!

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Answer Match 66.36%

I'm in trouble. It was working fine for a while since I updated to Windows 10 (it could be 64bit).Because touchscreen nor keyboard/mouse are working, I can't go anywhere to see what is wrong.It turns on fine but I have to press the power button to shut it down and can't do anything.Please help!

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Answer Match 66.36%

Each time windows update runs and installs the automatic updates my touchscreen stops responding.

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Answer Match 66.36%

Upgraded to Win 10 with no problems, I found that touchscreen is available only at login screen. I can type on the screen the password to log in or swipe the login image, or press the shutdown button on the screen, below right, or change the login user on screen. But as soon as I'm in the desktop (or tablet mode, I tried it) the touchscreen is not rworking anymore. As far as I can see touchscreen works perfectly even if there aren't officially  the drivers available for my machine,  I just would like to know how the enable the touchscreen in the desktop mode following the login. Thank you. Enrico










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A:Touchscreen of Touchsmart 610-1120 works only at login

Well I found it: there is a key in the registry that enable/disable the touch screen. I just set it and now it works with no problem at all, nor the drivers have been changed.

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Answer Match 66.36%

My touchscreen is not working. I've already tried all the control panel options (went to Tablet PC Settings and tried to configure but it didn't respond, went to pen and touch, same thing), tried to update the Touchscreen Firmware drive and still didn't work. I've even refreshed my laptop but the problem remains the same. Is there any other option that I could try before perform a total System Recovery?

A:Touchscreen is not working on HP Pavilion TouchSmart 14-b169...

Hi  - Have you tried doing the touchscreen test from F2- UEFI Testing for Hardware Failures (Windows 8)  -before that make sure that you updated the HPSA - and then try doing F2 test - hope this would fix the isue Please click "Accept as Solution " if you feel my post solved your issue, it will help others find the solution.Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

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Answer Match 65.52%

It has been a while since my sleekbook stopped working properly. My drivers are updated.. refreshing the laptop didn't do anything either. I have noticed that when pressing f2 on startup, on the components test list, the touchscreen option isn't present. Does anyone have any other suggestions?Thank you

A:HP Pavilion TouchSmart 14-b178sa Sleekbook touchscreen doesn...

Hi @Muffin4 Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I need more informationbut, I will be glad to help you. Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? Can you give more detail of how the computer is not working properly? Are you getting a Blue, Black, or blank screen? Is the any error message?Do you hear the fan and the hard drive?Does the keyboard, mouse and touch screen work?  if not what happens when you try to uses? Please get back to me and I will do all I can to help. 

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Answer Match 65.52%

Originally, my laptop runs Windows 8 SL. My touchscreen experience satisfies me a lot when I'm using the device far from my table. After upgrading to windows 8.1 SL, I encountered touchscreen difficulties. There are times that I can use the touchscreen interface of my device smoothly but there are also times that I can't interact with my laptop using it's touchscreen. I've tried several troubleshooting like disabling and reenabling the HID-compliant touchscreen driver and also the display adapters of Intel and NVIDIA. I can't interact with my laptop using touchscreen until now. Can you guys help me to get rid of this? thanks in advance.

A:HP Pavilion TouchSmart 14-b132tx Sleekbook touchscreen didn'...

I have the same issues, i also tried everything that i can find for the solution that were on the forums but nothin works, I think this a sotware issue, windows 8.1 has drivers conflict to Hp touchsmart users. And HP must coordinate with windows in regards to this matter. I hope they give us feed back on this matter.

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Answer Match 61.74%

My brand new notebook was defective! The touchscreen did not work. I'm sending it in to Memphis, but I have to wait for the credit and purchase it again! I bought it on sale! Perhaps, I now know WHY it was on sale!The executive complaint guy(Aaron) no longer returns my calls after the awful review I have HP. I'm sending it back, waiting for my credit and going straight to Dell! I cannot wait another three weeks for one to ship from China!I'm furious, and over HP!!

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Answer Match 61.74%

I can not gety HP envy 20 touchsmart to turn on or boot up. I have power but nothing shows up, not even the cursor. Idon't know what happened. I turn it on and it only has a blank screen, help?! Please!message edited by Angelsdisguises

A:Why won't my HP envy 20 touchsmart pc start up

When you start the machine up do you see the POST screen? if so tap the F8 key and see if you can boot successfully into Safe Mode.

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Answer Match 61.74%

HP Envy Touchsmart M6 Sleekbook turned off suddenly and won't boot now.   Power and WiFi light for a few seconds and then nothing, will not actually power on.  Following some related posts I openned it, unplugged battery, plugged in wall and tried to power on. The same lights come on, the power button and wi if for a couple of seconds and nothing. This time though the fan did come on, or at least it sounds like a fan, it's a whisper fan so it was always unnoticeable.Is is there something else I can try? Desperate....  

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Answer Match 61.74%

Hi Recently had comupter wiped due to disk error.  Now powers up but goes no further.  Cannot get into BIOS or get any further. Just blank screen and fan/light is on Tried booting from USB and DVD to reinstall windows but no joy. All I really want to do is get running again with any O/S.  I have most of my data secured and expect to lose the rest

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Answer Match 61.74%

I own an HP Envy TouchSmart 15 Notebook PC product number: E0K05UA#ABA and Model: 15-j053cl
 
I had a couple plastic screw inserts that hold the right side hinge to the top cover of the laptop break due to very high strength of the hinges which caused the top cover of the laptop to pry apart from the base enclosure when opened (a problem many owners of this laptop model have had). Since I was out of warranty I ordered a replacement on Ebay using the correct part number 720570-001 and disassembled my laptop to make the repairs and loosen the hinges while I was at it. I swapped out all parts being careful to note where and how plugs and ribbons were connected so I could put it back together correctly. Now after having it reassembled it will not turn on.
 
I get a white LED light to turn on when I plug in the power cord AC adapter (should be amber/orange in color to signify it is charging the battery) but no other sounds lights or signs of life. I have attempted to remove the battery and power cord, pressed the power button for 8-30 seconds to drain power and do a reset and then try to power up with plugging in the power cord but it won’t turn on. I also tried to power up by removing one part at a time including the hard drive, two RAM sticks, and wireless card but still not able to turn on. Do you have any ideas for what may be wrong or steps I can take to troubleshoot? Is this possible a mother board issue? Everything was working fine before embarking on this r... Read more

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Answer Match 61.74%

Greetings,    I have owned this laptop for over 2 years and have encountered many problems which have required me to open up my laptop and remove debree/dust from the interior. My last adventure included removing the fan and heatsink from the inside, but when I assembled the laptop back together it will not start up. When plugged in the white led light still shows next the the charger socket, but the power button will not light up after several tries. The fan does not start to spin either.   I have tried the hold the power for 1 minute idea, but it does not change anything.I have 3 possible conclusion that are very unlikly to me.1.  I worked on carpet and had static  electrickery! Doubt it.2. The harddrive is not working properly3. The memory is not working properlyAny fixes to these above? any other possible causes?  

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Answer Match 61.74%

I also have an HP laptop with a loose or broken left hinge.  Bought it through the HP website.  How do I get this fixed before it breaks the whole computer?  Thanks!

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Answer Match 61.74%

Hi, I'm having troubles turning my laptop on. I have a Hp Envy 15 Touchsmart. I've tried doing a reboot by taking the battery out and holding power for a minute and trying to reboot it but nothing happened. It was plugged in and fully charged when it turned off. The charging light is still on when it is plugged into the wall.A few weeks ago it randomly restarted and shut off when I was watching a movie on it but it rebooted no problem.My phone fell out of my hand 3 nights ago and landed just left of the track pad when it shut off and won't turn back on.

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Answer Match 61.74%

hello.it's been 2 years since i use this pc and it works just well,but today,when i turned on the pc it can't boot. It just turned on,but the screen show nothing,and when i say nothing i mean really really just like it doesn't get turned on. i tried to push the DVD button and it is still working,the light on the power button also work,and everytime i tried to turned it on and off the sound of the pc turned on still can be heard. so its just like everything is ok but the computer isn't booting.ussually before this happened,it took only 3 seconds after i turned on the pc,to boot into the loading screen,but now it does nothing.one day before,i upgraded to windows 10. and it is still working,the next day it is also still working,then i shut it down. the next time i tried it(ijust about 15 minutes i turned it off ,it won't boot. ) i don't know if this is related,but in the internet people said that things like this happened because of the hardware and not the software.please help me,i really need this pc to get back to work thank you,and sorry for my bad english

A:HP Envy 23 touchsmart won't boot

@adrian_sts?
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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Answer Match 61.32%

hello peepsI need someone to tell me how to cancel the touchscreen, I canīt do almost anything with the mouse or with my fingers because that area is constantly active ...i tried to disable touchscreen using the following stepPress the Windows key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driver.Right-click, and select Disable from the list.Click Yes on the dialog box.                                                     BUT I DIDNT FIND ANY SOLUTION KINDLY HELP ME OUT                                                                                                                                          THANK YOU       

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Answer Match 61.32%

I am having the EXACT same problem.  HP has been no help.  It seems like it is an incompatability problem with HP and Windows 10.  After being on the phone a number of excruciatingly frustrating days with HP help, they want money to tell me to do a reset and roll my computer back to 8.1! HP needs to fix this. My computer is a HP pavillion notebook 15-ab027clFIx it HP!

A:Re: HP Envy 15 Touchscreen Problem

HiI have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works, this post has instructions. Thanks.

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Answer Match 61.32%

hello I need someone to tell me how to cancel the touchscreen, I canīt do almost anything with the mouse or with my fingers because that area is constantly active ...i tried to disable touchscreen using the following stepPress the Windows key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driver.Right-click, and select Disable from the list.Click Yes on the dialog box.                                                     BUT I DIDNT FIND ANY SOLUTION KINDLY HELP ME OUT                                                                                                                                          THANK YOU       

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Answer Match 61.32%

Hi, just gave my wife a new HP Envy 15t touchscreen laptop.  She plugged in the ac adapter to charge up the battery and the adaptor got very hot.  Has anyone else experienced this?  Is this normal?











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A:HP Envy 15t touchscreen ac adapter getting very hot

A tough one I guess. Mine feels about as warm as a cloth rinsed in hot water and wrung out- but not as warm as a baked potato fresh from the microwave. Yeah, I am not a gourmet cook.

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Answer Match 61.32%

Hello, Here is my hp laptop model and product number.Product number: G6U23UA#ABAProduct model:  k020us (Energy Star) Recently I had a problem of "Display driver stopped working and recovered" frequently. I searchhed over internet and on Hp form and I got several solution. I tried uninstalling display driver from Device Manager and updated from windows update. But it didn't work. So, I ran into another solution. I downloaded display driver fro intel website and installed. This time it worked well and the problem was resolved. But suddenly today, when I tried using touchscreen, it is not working. I do not know since when it stopped. On system properties, it says, "No pen or touch input is available for this display". I looked into this page. Then, I downloaded graphics driver from Download Center. But it tells that "This computer does not meet the minimum requirements for installing the software". I am out of options except factory reset (I think!!!), which I am not going to do, since there is many things installed on my lapotp and I have  work here. Help me.

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Answer Match 61.32%

My three year old computer just completely stopped working, I can hear the fan but that is about it. I took to Best Buy where I bought it new and of course the warranty is out. So I paid to have a diagnostic done to find that my system board was bad. I want to send back to HP to have repaired or to get an estimate bug can't ever get support. When I do get someone in support they seem to think that if I pay $69 they can fix over the phone? I love this computer an it kills me to see it sit. Best Buy want take it back as a trade in because it doesn't work.

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Answer Match 61.32%

My laptop's touchscreen capability has vanished ever since I installed windows 8.1 but all the solutions I have found have proven to be useless. Touch screen has disapeared from device manager and calibrate touch screen has disapeared and I used to be able to use touchscreen previously. It seems hopeless but I wowuld love for someone to be able to help me wiht this problem. Maybe returning to older versions? I dont know quite frankly

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Answer Match 60.9%

Last year while my daughter was at school she started reporting to me that her HP Envy Touchsmart 15" laptop's case was pulling apart at the corners.  Then she started reporting hearing rattling noises inside the case, then the fan stopped working.   I called HP support, and was told by one person the laptop was under warranty, but that wouldn't be covered because of normal wear and tear.  I called back later and then was told the laptop was not under warranty.  I called back several times, and got a variety of answers all of which added up to between $300 and $500 for repairs on a laptop that I spent $700 on! When she came home for a break from school, I took apart the laptop and removed the debries from the fan (I had purchased a replacement fan which I didn't need) and the laptop stopped overheating.  Next I tackled the hinge problem which by this time had progressed to be both hinges.  The weak plastic connections on the bottom were in bad shape, cracked and peices missing.  So (being the brain surgeon I am ) I decided to use epoxy to more firmly affix the hinges to the case.  That fix has now failed. I have seen and posted on other threads that this type of failure is (despite what HP support says) fairly common in the whole line of HP consumer grade laptops!  Before this, I had mainly used HP business grade laptops and had thought that the quality there would also be in the consumer grade laptops.  My... Read more

A:HP Envy Touchsmart 15 Hinge Problems

@wjs123

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 60.9%

Hi All,

I am having issue with HP Envy TouchSmart 15 laptop. Hinges are broken, When enquired in authorized service centers, they are saying lot of cost (around 15K INR). Couldnt spend that much on this. Is there a way to fix this?

 

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Answer Match 60.9%

Has anyone gotten HP to fix their HP Envy Touchsmart 15 Broken Hinge without charging you for it?

A:HP Envy Touchsmart 15 Broken Hinge

@Marianhm

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Answer Match 60.9%

Hello,

I've had this problem off an on for probably about a year now. Randomly my clickpad (I think that's what it's called...the mouse on my laptop) stops working. Either the cursor will freeze and disappear when I touch the screen or it just doesn't appear when I open my laptop. I found a fix once that said to just go into the Device Manager and either update or rollback the driver and that worked the first time....but doesn't seem to be the answer as it continues to happen. Luckily I have the touchscreen or I'd be really annoyed but its tough to do work with just the touchscreen. Can anyone help me keep the cursor/clickpad working?

When I update/roll back the driver I go to:
Device Manager > System Devices > Synaptics SMBus > Properties > Driver

Let me know any other info you need!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 5336 Mb
Graphics Card: AMD Radeon HD 8610G, 768 Mb
Hard Drives: C: Total - 685251 MB, Free - 551153 MB; D: Total - 29012 MB, Free - 2868 MB;
Motherboard: Hewlett-Packard, 1995
Antivirus: Norton Internet Security, Updated and Enabled
 

A:Clickpad on HP Envy Touchsmart disappearing

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Answer Match 60.9%

My Envy 23 TouchSmart All-in-One PC asked to update the firmware the other day, so I said yes.  It seemed like the update never fully downloaded or completed.  Now, when I try to turn on the computer, it comes up with the following error " Your PC ran into a problem and needs to restart."  It then goes into a HP logo screen and says " Preparing Automatic Repair", then "Diagnosing your PC", then Blue screen with "Automatic Repair" header "Your PC did not start correctly.  Press "restart" to restart your PC, which can sometimes fix the problem.  You can also press "Advanced options" to try other options to repair your PC." I had a restore USB drive made when I bought the computer 3 years ago, but it doesn't seem to help. Any help would be greatly appreciated!!!

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Answer Match 60.9%

HiLooking for the BIN & SIG files to be able to reflash BIOS using UEFI to F.25 as it seems to have been corrupted when upgrading to windows 10.  Can anyone poing me to where they can be downloaded from please? regardsReg

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Answer Match 60.9%

Laptop won't power on but the LED light @ the plug in lights up(white/orange). I've tried a hard reset... battery in or out no power nor does the fan come on.

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Answer Match 60.9%

Hello!I bought my computer about 11 months ago for college and the past month it has been having some weird cracking noises when opening/closing the lid. A friend of mine told me to watch out since he had the same computer and it had broken off. I noticed today that theroght hinge is actually starting to come out and the base of the computer is also getting loose. This is very strange since I barely move my computer from the desk since it is so big, plus I have a smaller one that I use to take to classes so I don't mess with this one for stuff that is unnecessary. I wanted to know how this can be repaired.Thank you!

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Answer Match 60.9%

Looking for a digital pen / stylus which will work with an HP ENVY TouchSmart 15-j067cl Notebook PC.  

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Answer Match 60.9%

Hello HP Buddies, I have an HP Envy Touchsmart laptop model M7-J178CA  / Product: E8A17UA#ABL and it works fine in stock form. I installed a brand new Samsung 840 EVO 1TB SSD using the correct adapter kit Part number: 720237-001 Part description: HDD Hardware Kit http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=542 and I have the following concerns: 1) Windows disk management does not recognize the SSD, nor does the latest version of Samsung Magician.  I think I need to enable ACHI mode (or the equivalent) but I am not sure how to do this as there does not seem to be anything in the BIOS to allow this. 2) I ordered a USB to SATA adapter (not here yet!) Can't I enable the SSD from the HDD Hardware Kit SATA cable / connector? I know there can be problems enabling an SSD via an external HD USB case, so I did not try that. 3) I want to clone the Samsung 840 EVO 1TB SSD to the original HP 1TB hybrid drive, is it true you can't clone the Windows drive while in use? 4) I have a bunch of other PC's (some with Acronis True Image) and some external HD USB cases.  Can I clone the Samsung 840 EVO 1TB SSD to the original HP 1TB hybrid drive, by putting the SSD in one external HD USB case and the original HP 1TB hybrid drive in another external HD USB case and use Acronis True Image? 5) I thought Samsung Magician can clone boot drives similarly to Acronis True Image, no? 6) Does my HP Envy Touchsmart lapto... Read more

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Bought Envy in December 2014.  At about 19 months I noticed the hinge was not working right and I found a small screw which fell out.  The hinge has gotten worse over the last month or so even though I  have been careful with it. I am the only user.  I saw many other posts about hinge problems on the envy.  Is Hp doing anything about this problem?  I believe its only a one year warrenty.  Am I SOL because of this?

A:Hinge problem with HP Envy Touchsmart

@mas1064

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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 Does anyone know what this part is?  I'd really like to know its part number because I'm trying to order a replacement.  It has the power button on one side, and on the internal side it has screw-ins for the fan and one of the speakers.  It is a black plastic part that runs along the side that the fan blows out and flattens out on both sides.  It was glued to the metal case.  Any help would be greatly appreciated, thanks in advance!

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I purchased an HP Envy Touchsmart 23". It was used little over the three years. Last week, when starting up it started to display the message reading "Critical error/your start menu isn't working. We'll try to fix it next time you sign in". After several attempts of power off and restart, hoping the fix would happen, my HP simply stopped responding to the power on switch. The power on switch would light up indicating that the power was on, but the screen would not light up or indicate activity. Best Buy, where I purchased the computer, could not assess the problem locally - they could only arrange to send it to somewhere in BC, for an assessment that would take 2 to 6 weeks. Can anyone help?

A:HP Envy 23 TouchSmart - startup failure

Gps3, welcome to the forum. When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.  Also, have you upgraded to Win 10?

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Hi there, The Wifi on this laptop keeps either dropping connection, or changing to a "limited" network. Sometimes it works fine, but more often than not it drops out. All other wifi enabled devices in my house work fine, so I know it's not the internet. I've also tested on two other networks where the same dropping out occurs. I have no idea where to begin with this really so would be grateful for any help!  Windows 8 64 BitIntel Centrino Wireless-N 2230 (up to date) Thanks











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A:Wifi problems on HP Envy TouchSmart 15

xshellx159 wrote:Hi there, The Wifi on this laptop keeps either dropping connection, or changing to a "limited" network. Sometimes it works fine, but more often than not it drops out. All other wifi enabled devices in my house work fine, so I know it's not the internet. I've also tested on two other networks where the same dropping out occurs. I have no idea where to begin with this really so would be grateful for any help!  Windows 8 64 BitIntel Centrino Wireless-N 2230 (up to date) ThanksHi,Welcome to the club!! There are plenty of users with the same problem. I suggest to download the latest drivers:https://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=3507&DwnldID=23258&lang=eng&iid=dc_rssIf this won't help upgrade the card to Intel 7260:http://ark.intel.com/products/75439/intel-dual-band-wireless-ac-7260Users confirmed that this chip works on Envy TS 15 models.

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Hello,I purchased an HP Envy Laptop my first year of College, and it has served me well to a point.But recently, I noticed that there was some separation happening in the body of the laptop, just next to the right hinge area. The "metal" and plastic pieces of the casing were pulling apart from each other. This began to cause problems with my disk drive as well, I believe. It became more concerning when it began happening on the right side as well, and likely caused problems with the fan.At this point, the left side of the casing, right by the vent snaps out and back into place whenever I open my laptop. As this is a problem that could be getting worse virtually every time I use the computer, it makes it stressful to enjoy my HP device. If this continues, more problems will undoubtedly arise.I need a solution to this, lest my HP experience be ruined.Thank you for your time. I do appreciate and respect it.

A:Problems with HP Envy Touchsmart 17 Casing

@Nvella

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hello,  This is my first time on this site and I have been having some trouble with my computer.FIrst of all, my computer is the HP Envy 23 Touchsmart PC and its roughly around 3-4 years old. For all this time, it has been working fine without any problems, but one day I was playing a game on my computer and it randomly shut down. At first, I thought I accidentally kicked a cord, so I made sure every cord was in their sockets tightly. Thinking it was a loose cord that caused it to shut down, I tried to turn it on again. Unfortunately, there was no luck.   In furthur investigation on my computer, I noticed my power cord was making a small beeping/chirping noise every 2-3 seconds with its green light flashing on and off in sync with the green light. What I found interesting was when I unplugged the power cord from the computer, the green light would actually stay solid without it blinking or making any noise. When i replug it back in, it continues to blink and make the small beeping noise again. As a computer amateur, I am afraid to open my computer up and try to fix the problem myself. And I was also hoping for some solutions here on this site before bringing it into a store to get it fixed.  I also updated my computer to Windows 10 if any of that matters. Thank you for your time!

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The computer was stuck on the HP screen and I ran a test and the hard drive failed. I bought a new hard drive and was about to start recovery but decided to power off and reboot before starting the process. I now have a blank display. The lights are all okay, fan is running and    no beeps for errors.  Does anyone have any idea how to get the display to start working? I tried all types of keystrokes but nothing seems to work.  Going to give it one more try before I send this computer to the junk yard.  Thanks  

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My laptop is a few years old but I have seen that this a chronic problem. The case is coming apart on both sides by the hinges. The hinges now do not work properly. Let me know what I can do!

A:HP Envy Touchsmart 15 Broken Hinge

@lohma004

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I purchased this system on 9/18/2013 and the TouchSmart screen is unresponsive to finger touch.  When accessing the Control Panel, I can open Pen and Touch but it does not do anything, nor does opeing Calibration allow finger touch to be recognized.  Please help!!

A:HP Envy TouchSmart Screen not Working

Hello, did you get yours working?  My touch screen also stops working occasionally and then I noticed that I had to close some apps to make the touch screen working again.  IS this normal?

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Hello,  I purchased an HP Envy Touchsmart 15 a little over a year ago. The hinge seems to have come unglued fromt the inside. I read that the HP Envy is prone to this, since the hinge is glued in production as opposed to being fastened with a screw. I'm a graduate student, and I'm unable to use my HP for schoolwork due to the faulty hinge. The computer has been handled carefully, and it's never been dropped. This is my first HP. It was great when it was working; however, a laptop that costs nearly a grand and works only for 1 year due to the construction is extremelhy dissapointing.  I'm wondering if anyone else has had this problem and how it was handled by HP. I purchased it through costco, so I should have an extended 2 year warranty on the device.  Thanks in advance,  Alexandria

A:HP Envy Touchsmart 15 Broken Hinge

@AlexandriaP ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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(I coulnd't find any category that best matched my question - I think this is the closest) Hi,  Does any of you know where I could buy an HP Envy TouchSmart 17 Notebook from around 2014 (NOT the new models with the 6th gen core i7)?  I saw that I could get one with an Nvidia GeForce 750M, 4 GB of graphcis DDR3, an i7-4900MQ (quad-core, 2.8 GHz turbo to 3.8 GHz),16 GB of RAM, and dual hard drives.   The Maintenence and Service Guide for the system I'm looking for (as well as other configurations of it) is here: http://h10032.www1.hp.com/ctg/Manual/c04091762. I did find one on eBay, however it did not have the exact configuration I want; you can see that listing here: http://www.ebay.com/itm/RB-HP-ENVY-TOUCHSMART-17-J141NR-I7-4700MQ-2-4G-wbr-Hz-16GB-1TB-1-wbr-7-3-034... So, do you guys know of any place I can buy the notebook I'm looking for?  I didn't see the exact one on eBay or Amazon. Thanks very much to all who reply.

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The hinge on the left side has popped up as the base of the metal hinge has separated from the frame. Laptop was puchased from Costco in 2012.

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Please help I need an administrator password for my hp envy 15 touchsmart, I did not setup a password for it. I did a system recovery and now I need a administrator password

A:hp envy 15 touchsmart administrator password?

Please enter incorrect password 3 times and reply to this post with three error code/numberRegardsKNRKI work on behalf of HP

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Hi! So, I am trying to replace my Envy 17's 1TB magnetic hard drive with a 500GB Samsung 850 Evo Sata form factor SSD. I followed the Maintenance and Replacement guide at http://h10032.www1.hp.com/ctg/Manual/c04091762 , but when it came time to actually extract the hard drive from my computer, I could not figure out how to do it. I took a few pictures of what it looks like inside my computer, and they are in here: https://goo.gl/photos/RLmPNcYfzq5Lf5Ah6 . As you can see, there's a blue rubbery case around my hard drive, but pulling on it from either side doesn't seem to budge the hard drive, and I didn't want to apply maximum force in case the bay broke. The manual says to start with unplugging the cable from the hard drive, but I can't seem to unplug it do to the lack of space. Any help would be much appreciated. Sincerely,MajorGeneralRelativity P.S. If you need more info, please let me know

A:How to replace HDD on Touchsmart Envy 17-j153cl

See the following Media library selection for informatio on removing and replacing parts on your notebook. Choose Primary hard drive on the left and watch the video. The video shows that pulling the tab in the middle of the blue rubbery case will remove the hard drive. http://h20574.www2.hp.com/results.htm?SID=5354973&MEID=D65F8896-4BC7-42C6-9407-849566150917

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I have a HP Envy Touchsmart 17 notebook product number E1P14AV model 17t-j100.I'm trying to restore to factory using USB but keep getting restore incomplete. I have tried every method from HP recovery method and all three give the same response. It goes through everything and reloads software but then gives that response. If i click try again it tells me to insert recovery media.











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A:HP envy touchsmart 17 recovery incomplete

Try changing the date in BIOS to 1/01/2012. Save & Exit. Boot from Recovery and let it run through the process- but on the first reboot it initiates enter BIOS to ensure date is still modified. If so let Recovery resume-if not change it again then resume.

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My bios has an administrator password that I don't know I got after making 3 failed attempts a message saying system disabled and a code 51249152. Please help if anyone knows how to.

A:I have a hp envy touchsmart with a admiadministrator passwor...

@Mdg2? Enter 44121194 Regards, DP-K

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HP ENVY 23-d290 TouchSmartHP ENVY 23-d290 TouchSmart PROCESSOR or MOTHERBOARD FAILED, per my local professional computer repair place after running all diagnostics and troubleshooters. They agree the computer has been well cared for and should not have failed after only two years of use. What recourse does HP offer to resolve this problem? PS: I have been a happy HP user for 30 years and I hope HP will stand behind their product.   

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Hi  I accidentally delete the recovery (in drive D), can i know what drivers should i download in order to restore my laptop to factory settings? I have seen plenty of drivers available in the Driver of HP Envy TouchSmart 14-k029tx Sleekbook, do i have to download all of that? Thanks  

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What ac adapter does the hp envy 17-j140us use??And is there a store i can buy it at instead of having to buy it online?thx for any help i can get

A:envy touchsmart 17-j140us ac adapter

You will find all compatible parts here:http://partsurfer.hp.com/search.aspx

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The hinge on my laptop is broken. I have seen a few posts about this issue but I am a student and can't afford a repair. I'm guessing I'll just have to put up with it until it's finally unusable

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I have a HP ENVY notebook of model TouchSmart 15-j127tx.Using the laptop causes eye fatigue after 15 minutes itself.The White color background is the main cause and I experience eye fatigue  even after trying many combinations of  brightness and contrast. I have adjusted the gamma settings to different levels and even used the Display Colour Calibration within Win 10 to improve the display,but the result is same. At first, I thought only I have this problem, but over the time, people whoever uses my notebook complain the same. I use a different  brand laptop for work, which does not have a touch display. I work on that laptop for more than 10 hours a day but don't feel eye fatigue. But when I use this HP laptop, always, I feel the strain on my eyes. Can anyone help on this. Thanks.

A:Eye strain when using HP ENVY TouchSmart 15-j127tx

Hi @Elayamathy?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY TouchSmart 15-j127tx Notebook and Eye strain when using the Notebook. I suggest checking your Power plan options. If they are not on balanced. You will see a restore the default settings for this plan. I suggest you select this. You could also try this: In the Device Manager, click the arrow next to Display Adaptors to expand that categoryRight-click on Graphics and select Update Driver Software if more than 1 Graphics adapter do 1 at a time.Choose the option to Search Automatically for Updated Driver Software.The Notebook should find and automatically install the updated driverAfter the installation is complete, restart your Notebook.Please let me know how this goes.Thanks.

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Hi, I connected HP ENVY TouchSmart 17" with HP ENVY 34c Monitor over HDMIand resolution on Monitor is 3440x1440 @30HZ is it posible to get it at 60HZ somehow? I tried to connest with HDMI > DP cable but then there is no signal My Laptop has onli HDMI output thanksA

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Can i add a SSD drive to my HP envy 15 ae130tx touchscreen ? And can i also remove my hdd  ?Thanks a lot !! Sorry for my bad english !!











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A:Can i add a SSD drive to my HP envy 15 ae130tx touchscreen ?

Yes that is exactly what I am saying

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Hello!  Back on 07/14/2016 I posted in the HP Forum about a different HP Envy laptop, and between Danny (moderator) and Jeff, they were able to help me get connected to the people who facilitated the return shipping, repair.  It's working great!
 
I bought a second HP Envy in July 2016, online from Best Buy.  It was intended as a backup for the first one that got repaired.  I'm a DJ so I need to make sure I have a backup  if the first one fails.  I loaded it with the music and lyrics pretty much right after it arrived, and put it away.  Just this past week I purchased the Microsoft Office 365 Suite, and so I went to put it on to this laptop.  That's when I discovered that there are a number of significant problems with it:
 
It won't even play the music files (?)
It runs VERY slowly - booting up, navigating the internet, anything you do takes a long time
I tried putting Microsoft Office 365 on it (purchased the suite at Best Buy) and it won't allow me to complete the final step
On one of the re-boots I tried, suddenly the entire desktop changed, and a new wallpaper appeared with the 'ASUS' logo in the bottom right.  As soon as I saw that, I knew something was seriously wrong - there is no way that should happen!
The last reboot I tried, I couldn't even connect to the internet. 
 
I would like to have this laptop replaced with a new one - preferably the same kind, an HP ... Read more

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I have the HP ENVY 23- All-In-One Touchscreen w/no tower.  I would like to add an additional monitor for work purposes to drag multiple screens from the desktop - in order to utilize multiple program systems w/o having a condensed page to view.  The second screen will not be touchscreen.  I noticed that the Envy monitor only has an HDMI IN port w/multipe USB ports?? What do I need to run the addtional monitor as far as cables/connectors and do I have to download anything else along with purchasing wires/cables?  I am running Window 10(64-bit).  Please help!!

A:Connect second monitor(not touchscreen) to HP Envy 23 - All ...

Hi, Many HP Envy machines have HDMI OUT port. In your case, please use USB-HDMI or USB-DVI adapter such as:      http://www.jaycar.com.au/usb-3-0-converter-to-hdmi-1080p/p/XC4973 Regards.

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I have three questions regarding my HP Envy which I recieved in September, 2016.  1) how do I find the serial number? 2) how do I correct this system error? AccelerometerStexe - System Error. MFC120U.dll is missing. 3) I have an Espon Perfection V300 Photo Scanner, it works perfectly with Windows 7 on my work laptop. I cannot get the scanner with Windows 10 to work. I am connecting the scanner via a USB. The laptop recognizes the scanner and adds it as a device. However, it does not install any drivers to make the connetion between the scanner and the laptop.  I have tried multiple times to download the drivers from Epson.com and still does not work. The system is totally up to date and I know the USB works.  This is driving me crazy as I need this scanner to work with this laptop. 

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I tried going to Control Panel, Human Interfaces; the screen is not listed.  Tried going to the Point and Touch settings , and there is no "disable" function to select.  

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My HP Envy keyboard stopped working, I can't sign in, I can't use the laptop keyboard or the touch screen. I have tried restarting, taking out battery and unplugging.

A:Keyboard and touchscreen not working on HP Envy

Have you got a USB keyboard you can try?

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Had to take apart my laptop last night. Found the left hinge had broken away from the plastic. Found a number of threads about this exact topic. Would have replied to one of those but it appears they are closed. Need to know where to get a replacement part. If this is the wrong forum please move to the correct one. 

A:HP Envy Touchsmart 17" Broken Left Hinge

@KickingWing

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Does the HP ENVY Touchsmart 15-j024EA Have an m2 or msata port

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Hi. So recently my HP ENVY lapop has been some what of a nuisance. Several of the keys on my laptop have decided to be quite unresponsive. If I hit the corner of the key it simply will not work. I have to hit perfectly in the center and SLAM the key about 10 times to get it respond even a little bit. *The laptop is also under a year old and has no damage*Could this be a software issue? Are there any ways to fix this without having to completely replace the computer?

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After a win 8.1 update, my touch screen will no longer work and the mouse will not show any apps.

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my Envy 23 Touchsmart has a blank/black display on startup. 2 days ago, the screeen was all jittery, the image was bouncing up and down and full of horizontal lines, now it doesn't display anything. The desktop powers up, I can hear the fans and the power button is lit up. I have tried the F10 trick (multiple versions of it) and have not had any success with it yet. This desktop is 3 years old and is pretty much worthless in its current state, I have a ton of info I need to get off of it, so I would love a way to fix it. I have looked thu the forums already, and none of the tricks have worked so far.   If there is another option out there,  I would appreciate it. Thanks to all who look at this, and bigger thanks if you have any suggestions! Dave

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I am having the same problem as those on the following posting: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hing... My left hinge is broken and has been for quite some time.  Please have HP contact me for a repair or replacement.

A:HP Envy 17 Touchsmart left hinge broken

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.  I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, please don't hesitate to ask. Please click the white KUDOS star to show your appreciation

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Hi - My HP Envy 23 will not boot up. Every time I turn it on, nothing appears on the screen and I hear 5 long beeps accompanied by the power button flashing 5 times. From what I've found, this seems to be related to my graphics card, but when I looked up the specs on this computer, it doesn't seem like there's a dedicated graphics card. It seems like there's an integrated graphics card. Is there a way to fix this?HP Envy Touchsmart 23 All In One (AIO) PC series - recline versionModel No. 23-k027cProduct no. H6U00AA#ABA

A:Hp envy touchsmart 23-k027c graphic card

@KFrog?, welcome to the forum. Here is a guide to the HP BIOS and LED beep codes.  If you look in the section towards the bottom of the page titled "Beep and LED code descriptions", you will see that the code that you are receiving is telling you that there is a memory problem. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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I do a lot of highlight copy-paste operations.  Is there a good summary of how to do these with this notebook?  They designed the touchpad without the right/left mouse buttons and do not seem to have something that functions like left click to hold so you can move and highlight. If I do not happen to have my wireless mouse, doing the basic operations get interesting. Word and Excel:  No swipes to highlight blocks.  You seem to have to use the shift and arrow keys to highlight and then keyboard ctrl-c,x,v Web documents.  touch the screen to highlight a word,then find the little anchor and move it to highlight the block you want.  Then either keyboard shortcuts or if you tap the touchpad with two fingers you may get the left-click menu or you may remove your highlighted blocks. Are there simpler, less complex ways to handle something that you can do easily with a mouse?  Or do I need to make sure the mouse is tethered to the notebook?

A:Highlight, copy and paste for Envy Touchsmart?

@greener333 , Hello and thank you for posting on the HP support forums.  Here are a couple links that you may find useful. TouchPad and Keyboard User Guide. Keyboard Shortcuts I hope these help you. Thank you again for posting and have a great day.  

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What you were doing & experiencedSteps to recreateAny error messages & detailsRecent software or driver changesYour internet connection: LAN, VPN, or wirelessThe Recline-27 is an All-In-One Desktop with wireless keyboard and Mouse. Five of these systems are in our Lab and running. Then there was a power cut while working. However only this one could not Come up. When you turn-on the system, the power button is turn with solid, you can here the noise of the fan of the all-in-on, the hard disk light indicator also come on and then off, a light try to flash through the screen(the light before the ''HP'' Logo is loaded when the system enters BIOS,  BUT NOTHING IS DISPLAYED ON THE SCREEN AT ALL(no Bios set-up screen, Nothing is displayed on the Monitor!)  I have tried to swap the power pack for from another sytem and it is thesame result. Other systems are running very well but for this system Though all the systems are connected to the internet, and set to automatically update critical operating system software, I did not perform any software update. I have searched through this forum to see if anyone had this problem BUT no one have had this experience with this latest HP ENVY product. I really need help from this forum as much as I can get. Emmanuel Aku

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Any advice much appreciated.   I have an HP Envy Touchsmart 15 that basically won't boot after windows updates.  This is now the 4th time it has happened, twice fixed by Currys (where I purchased the laptop) and once out of warranty by someone else.  It has now happened again and I don't see why I should keep paying to fix an issue that is an original fault with the laptop.  None of the online fixes to restore to Bios work hence why I have to take it to get it repaired.  I'm assuming this is a software issue rather than hardware and so isn't covered by the Consumer Rights Act.  I can't find a complaints contact for HP anywhere on their website and am currently left  as an upset owner of a very expensive brick!! Amy

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Hello there. So I have an HP Envy TouchSmart m6-ko22dx Sleekbook and it refuses to turn on. The white LED on the side is on which usually signifies it is charged, however, whenever I hit the power button, it starts for maybe a half of a second and then turns off again. Also refuses to charge. Is there anyway to fix this? Please help ASAP, thank you.

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I have an HP Envy 15t J100 with a cracked LCD non touch screen.  I found an HP 15t J100 touchsmart replacement LCD and wanted to know if it would work with my laptop even though it was not originally a touch screen laptop?  

A:HP Envy 15t J100 LCD replacement with TouchSmart screen

Hi,What is the HP part number?Page 54-62:http://h10032.www1.hp.com/ctg/Manual/c04091768If it is as listed, it should.I couldn't see HD and FHD panels using different panel cables listed in the Manual, usually it does.RegardsVisruth

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Hi HP Team, This is the second time that my hinge has malfunctioned. My HP Envy was sent in for repair a year ago under warranty, and now warranty is up and the same problem has occured. I notice many people have had problems like this with similar models. I'd like to know whether I'd need to pay to have it fixed again, despite it being the same problem that was supposed to be fixed. I have the order confirmations of the previous repair and can send that if needed. It is unacceptable to me to have such a fault laptop, considering how much importance it has for my school work. Please contact me ASAP. Thanks 

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Hi. I haveHP ENVY Recline 27-k119 TouchSmart All-in-One Desktop PC, after upgrading to windows 10 i have no audio, I Tried to download beat audio from HP SUPPORT, no success. Can anybody help me.Thanks

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Ok let me cut to the chase: I;ve tried all "normal" test and options to verify what the problem isn't: it's not the battery and not the AC charger .  What I really want to know is whether anyone has solved this problem by replacing the motherboard or changing BIOS. HP has been of no help on this matter, and they actually want me to just buy a new laptop or pay them $350 to let them "fix it".  Two things I find strange are: why have there been no BIOS updates in the 3 years since this laptop was built, and I'm also seeing that there is no download whatsoever for even a reinstall of BIOS; and also, why -- despite the fact that MANY people seem to have had battery/power/charging issues on HP laptops in the past few years (if not longer) -- am I seeing no actual root causes online? I don't want to just throw money at the problem (forgive me, but I'm an engineer), I want to know what's going on and whether I can expect the problem to happen again. I've been through 3 batteries, and 2 chargers and the story is the same: the HP Diagnostics (UEFI?) tell me the battery needs to be replaced.  The battery never gets charged above the charge level it was at when I receive the new battery (70-75% charge for all 3 batteries), and draining the battery to a low level (about 5%) and it doesn't go up.  The laptop is not charging the battery. I get an orange light which tells me it's "trying" to charge the battery, and the behavior is the same for 2 ... Read more

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Hello,  I have noticed that my right screw connecting the hinge of my screen and base of the laptop has come loose after a while now. I tried to tighten it but it won't. I read a few articles with people of the same laptop series and it made me think that whether this is a manufacturer's defect or not.  There is also a piece which, by my guess, has broken off and is now loose inside the body of the keyboard as I can hear it when I move my laptop around.  Is there a way to get this repaired at a repair centre? Or a better and more precise diagnostic, as I am just basing this on what I have read and my guess as an engineer. Thank you!

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My son's notebook has come loose on the left hand side at the hinge.  He's in college 300 miles away currently.  The unit is about 2 years old and appears to be a common problem per the forums.  How can this be fixed?  can you buy a complete case?  Could there be a missing screw? Thanks for the help!

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Recently my HP Touchsmart display stopped working. The fans turn on, the hard drive, and DVD drives spin but nothing is displayed on the screen... It is completely black or blank. I replaced the video card and that did not help the situation. I have also tried literally dozens of times resetting the bios via the jumpers because I read someother threads on this forum suggesting that might help and I've had no luck. Any other advise or suggestions to try? If I am unable to fix it myself, can anyone suggest a repair shop to help get it up and running? Thanks in advance for your help!

A:HP Envy Touchsmart 23-d060qd - Black Screen

Hello @hpefan, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer display is not coming up. I am happy to assist. Try the first two steps in this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8), then if nothing has changed it would point to continue with this second document: HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 8) If nothing in either of those documents help, then you may want to contact HP phone support to discuss your options. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

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Hi! I have HP Envy23 TouchSmart 23-d270er. I want to connect second monitor and use it in the same time. But there is no any HDMI/DVI outputs on device. In user manual from HP I can see the picture where there is a special panel and it has a HDMI porthttp://radikal.ru/fp/79ca19fecf2e47eba8338f7b2e3442ccbut my device is not have any panel. Only plug on this place. Is it possible to connect second monitor via onboard connectors "UMA_DVI" or "MXM_DVI" and another? http://radikal.ru/fp/06348fa1a04a4ef397a1b393c3a47b37 May be i can buy a "panel with dvi connector" (like on picture in manual) for this type of chasis? I was trying to find it in HP parts catalog but there is no info.Thanks 

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HP ENVY TouchSmart m7-j010dx Notebook PCHello. I have this laptop with cracked digitizer glass and want to replace it. I wonder if I can order the glass with bezel from HP and how. Or what would be the best place to get one?Thanks

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HP ENVY 23-d290 TouchSmart PROCESSOR FAILED, per my local professional computer repair place after running all diagnostics and troubleshooters. They agree the computer has been well cared for and should not have failed after only two years. What recourse does HP offer to resolve this problem? PS: I have been a happy HP user for 30 years and I hope HP will stand behind their product.   

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