Tech Problem Aggregator

my microsoft word and excel programs won't work and files wo...

Q: my microsoft word and excel programs won't work and files wo...

After an automatic HP update, my Microsoft Word and Excel programs won't work and my files won't open. What caused this and what can I do to fix the problem without losing my files? I have files that are part of my work and I HAVE to have them ASAP. Please help. Thanks in advance.

A: my microsoft word and excel programs won't work and files wo...

Hi: Try running the system restore utility and select a restore point to a time before the automatic HP update ran. If you are unfamiliar with how to use this program, please read the info at the link below. Then change you HP update program to notify you that there are updates and you choose when to install them rather than it being done automatically. That way you can run them and find out which one is blowing up your system and you can prevent that one from running the next time. Or you can just leave things as they are if they are working OK for you. Paul

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Answer Match 85.26%


Recently, I'm having slow file loading while opening ms word files and excel files directly from windows explorer. It takes a minute to load, however it opens immediately if I open .doc files or .xls files directly from their application software. It also take a minute for MS Word and Excel software to shut down.

I have run my antivirus (Symantec) and MBAM but they all show no virus was found. I'm not sure what should I do next, please advice.

A:Microsoft Word & Excel - problem with opening files in Word and Excel

What version of Word & Excel?

6 more replies
Answer Match 72.66%

I have several password protected documents from an old crapped out computer that are done in a very old version of WordPerfect and I cannot open them up in my current computer's "Microsoft Works Word Processor". The ones that are not password protected open up fine, but the ones that have password protection bring up the following Windows message: "Works cannot open (said document). The file may be in use by another application, the file may not be supported by any of the installed converters, or the file may be corrupt". I have tried all other "converters" that are a part of my Microsoft Works Word Processor. If my old computer still worked, I could simply remove the password and I would have no problem, but as you can see, this is not the case. Any help would be appreciated.

A:Convert PASSWORD PROTECTED WordPerfect files to Microsoft Work Word Processor

I just realized that the email address on file when I posted my question was obsolete, so I have just updated my profile with my new address. Sorry.

3 more replies
Answer Match 70.14%

i just went from windows 2000 to windows 7 professional and we had to reinstall all programs....
i need to open my company logo which was saved in microsoft office word 97-2003 - my new program is microsoft works word processor - i have tried saving it in different formats on my old computer but nothing seems to be working....
any suggestions?

A:Converting files from Microsoft Office Word 97-2003 to Microsoft Works Word Processor

6 more replies
Answer Match 64.68%

The only way I can get any MS office programs to open is to right click and choose the "open with" option. I check the box to Use as default, but they still won't open the next time.
I tried run > winword /r to reset word, but that didn't help either.
All the icons are the same, a little blue chemistry beaker.
In properties, the type of files say they are, "FFV files (docx), FFV files (xlsx), etc".
How do I get these files to open the normal double click way?

A:Excel and Word files will not open in Excel and Word

Have you tried repairing the Office installation (via Start > Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?

Aside from that if the file types are "FFV files (docx), FFV files (xlsx), etc", that suggests you've installed some other software that has taken over the file associations. In that case, you might consider uninstalling that software; otherwise you'll need to reset the file associations, by right-clicking each Office file-type (docx, xlsx, etc.) and using Open With>Choose default program to re-associate them with the correct Office application.

1 more replies
Answer Match 62.58%

I recently purchased an ASUS Windows 8.1 64 bit computer.  I transferred my Microsoft Works Version 8.0 word processor and spreadsheet files from my old computer onto the new computer.  I just purchased the Microsoft Office 2013 Home and Student Edition (64 bit version) from an online vendor and installed the software onto my new computer. 
I have no problems opening my Works spreadsheet files in Excel.  However, when I attempt to open a Works word processor file in Word, I get gibberish.  I did some research online and found out that there is a Microsoft tool called Works 6-9 Converter which allows one to open Works files in Word.
I downloaded the Works 6-9 Converter tool from the Microsoft Support website and installed it on my PC.  However, when I subsequently attempted to open a Works word processor file in Word, a dialog box appeared with the error message "Word cannot start the converter Wks9Pxy.cnv" and the file did not open properly (i.e., I got gibberish).
I did a little more research online and found out that uninstalling the Works 6-9 Converter, then downloading and installing the Microsoft Visual C++ 2008 Redistributable Package, and finally reinstalling the Works 6-9 Converter may correct this problem.  I followed these steps, but unfortunately when I attempt to open a Works word processor file in Word, I get the same error message and the file does not open properly. ... Read more

A:Cannot Open Microsoft Works Files in Microsoft Word 2013
Reboot after any changes you make.

3 more replies
Answer Match 62.16%

Everytime I go into Word, Excel, etc. after about 15 seconds it tells me that Word has encountered a problem and that it needs to close. I can't do anything. Print, open attachments, start on a new doc, anything.
It ask me to send an error report, I do, but I still basically am locked out.

Any suggestions??

Thanks for the help!

Please reply......

A:Microsoft Word, Excel, etc. for XP Problem!!!

In the absence of other information, go to add/remove programs in Control panel, uninstall and reinstall. You won't lose any of your documents.

2 more replies
Answer Match 62.16%

Hi guys,
Am having a strange problem for the last few days.Everytime I start Word,XL or PP it closes down automatically after a few seconds.I didn't ave that before,and it is quite baffling.I am using Win 2000 SP2 and Office 2000.


A:Microsoft Word,Excel and PP problems

In word, excel & pp:
1. from the application menu select HELP
2. select DETECT & REPAIR


2 more replies
Answer Match 62.16%

My desktop pc is a Compaq Presario with Windows 95 and Microsoft Office. Recently it has started taking forever to close down a Word document or an Excel spreadsheet. The program itself closes out in normal speed but its the separate documents that take forever.

I have checked disk space - plenty available. I have done the usual maintenance ie defragmentation, scan disk etc.

Any suggestions? Thanks in advance.


A:Microsoft Office-Word and Excel

If you're using office 97, according to microsoft, one possibility is that outlook is journalizing your other office documents. They say to start outlook and under tools / options / journal clear all the check boxes under 'also record files from' list. They say this can cause files to close slowly even if outlook isn't running.


2 more replies
Answer Match 61.74%

I had to do a sytems recovery for wind xp prof. but there is no icon for xcel or word. Did a search & they are there (C:\program files\microsoft office\office but when I try to open err comes back with "this application must be installed to run. please run setup from the location where you originally installed the application" any suggestions?

A:can't access programs (excel, word)

The best idea: "Run setup from the location where you originally installed the application".

Setup will give you options about what to install or repair. It looks like some registry entries may have been corrupted or removed by the restoration, especially if you restored to a point prior to when they were installed.

2 more replies
Answer Match 61.32%

In both Microsoft Word and Microsoft Excel, when I do a "File, Open" command, a box comes up showing the contents of the last directory I used. If I then attempt to use the drop down from this box to navigate to a new directory, it takes 65 seconds before the drop down list appears, and then another 30-40 seconds before the drop-down menu responds to my request for a new directory.

I have uninstalled and re-installed Microsoft office, and I have run the "detect and repair" option in the help menu. Nothing seems to fix the problem. I have no idea why this is happening or what Microsoft Office is doing during those 65 seconds to produce the drop down list and during the following 30-40 seconds to navigate to a requested directory in the drop down list.

I do not have this problem with other applications such as Lotus 123.

Any ideas?

A:problem with microsoft office xp word and excel

8 more replies
Answer Match 61.32%

when i click on any word or excel doc, it takes up to 5 minutes to open and also freezes up my whole computer for a short period of time. i have done a defrag and have run adware alert a few times(i know that probably doesn't matter). once the files open, everything is ok, but it just takes so long to open? anybody know what is going on with this? thanks for any help you can give, Mike....

A:microsoft excel and word docs freezing up

13 more replies
Answer Match 61.32%

I have recently installed Microsoft Office 2010 on a brand new computer running on Windows 7.

When I save a word document the only way you can view it is by saving it in Word document 97-2003.
When saving a spreadsheet in Excel, and you try to open it, it displays as a Adobe document which cannot be opened.

Can someone explain if I have done something wrong, and how do I rectify this problem.

Many Thanks.

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Answer Match 61.32%


Can anyone help me?

Everytime I open excel/word the application tries to run Microsoft Professional Front Page from the d: drive, problem is i dont have the original excel/word disc.

Is there anyway I can stop this from happening???

Many thanks,


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Answer Match 61.32%

Hi I have brought a second -hand XP pro computer running windows7. I have the full office but on word & excel when clicked it it does the configuration process every time. Is there any way of stopping this configuration every time I want to use word or excel.
Thanks Genie

A:Solved: Configuring Microsoft Word & Excel

7 more replies
Answer Match 61.32%

I downloaded a registry checker program to fix my computer(win98SE). Now I can't open
none of the microsoft office programs, its saying no application found,need to install program again. Also some other programs on my computer I can't open.

A:microsoft office : word,excel,powerpoint,etc

looks like you registry program may have deleted the links to some of your programs
did you make a backup of your registry at all -

try not to reboot - as I think win98 should back up the registry on each boot - but it only keeps a few copies - 5 I think

i know other members here are far more expert at this then I - so hopefully they will answer

but an answer to
did you make a backup of your registry at allClick to expand...

would be useful

also what was the registry checker program called - may help

2 more replies
Answer Match 61.32%

After searching online and in this forum l'm posting this question:
When a web page is open in Internet Explorer 8 you can edit that web page in a word document by going to 'file' then 'edit with Microsoft Office Word'. For some reason mine now says 'edit with Microsoft Office Excel'. I've got the 'word' checked off in the 'Tools-Internet Options'- Programs - HTML editing - HTML Editor - select Microsoft Word'... but for some reason mine picks excel when i go to use it why?? is there a glitch with IE 8? how to fix it! thanks in advance.

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Answer Match 61.32%

Don't know if this is the correct forum but hope you can help

I have all my ebooks in Calibre and through it created a CSV list of all my books
It saved them fine but the authors column is not in alphabetical order.
I basically want to keep the 2 columns of author and book still in line But get the authors alphabetical
Then maybe import in Word and save as pdf

A:Transfer a Bookilst from Excel to Microsoft Word

13 more replies
Answer Match 61.32%

This is a question about the search functions within Microsoft Office Word 2007 and Excel 2007. I want to be able to do searches that would yield both "e" and "é" in the results of a single search. Right now all I can do is two separate searches. This may mean setting up a way to ignore accent marks, or a way of defining "e" as "e or é" for the search process. My operating system is Windows Vista. Thanks for your help.

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Answer Match 60.9%

I have Vista Home Premium which came installed on my HP PC. I installed Office 2007 which ran without problem til now. Both desk top icons for Excel and Word disappeared. Both Excel and Word do not appear listed under Programs, Office 2007. I can still create new spreadsheets and documents and I did not lose any files that I am aware of. The only thing I have done recently was delete an user account. I chose to save that user's files but I cannot find them. Two problems or are they related? Thanks for your help !

A:word and excel dropped from programs menu

Was the user account that you deleted the one used to install Office 2007?

1 more replies
Answer Match 60.9%

Have a computer that was brought to me that may have been infected with some Malware. There was, and we were able to remove it. But now there's a problem were UAC is popping up and asking for all programs to run. and I do mean ALL.

When you start up a computer, as soon as you log into the machine it will run through all the programs that have to start (located in the startup folder or the RUN area in Regedit)
For each program that has to run you can to click through a UAC window to allow that program to run. Every time. And I understand that you might get UAC for some programs, but all of them? Word? Excel? Notepad?

I don't really want to turn UAC off, but at the same time I wonder if UAC has a database of accepted software and it's been corrupted or removed?

A:UAC suddenly asking for ALL programs (ie: Word, Excel, notepad, AV)


Once a machine is infected with malware it can never be trusted again. I think the UAC problem you are having may be a sign that the system is still under the influence of malware even though the malware was ostensibly removed.

My approach would be to wipe the drive and reinstall the OS and Apps.

2 more replies
Answer Match 60.9%

I just download an mp3 encoder and it wants to open in ms word. This isn't the only program to do this. I have tried to delete ms word but that didn't solve my problem. I am running in win 98. Can anybody tell me what is causing this to happen. It is very frustrating.

A:Some programs want to open in microsoft word

You lost me here, You said that you downloaded an mp3 encoder, why would you try to open that in MS Word? What else are you trying to open in MS Word?

2 more replies
Answer Match 60.9%

I would like to get this preferably into Word and be able to use the tab key to jump to the next entry. is there any way to do this?
Ho do I reduce the size of this file so I can upload it?

A:getting a document into excel or word and being able to work with it

7 more replies
Answer Match 60.9%

Can you write a macro that will copy something from excel and paste it into word?

If so how do you do it? Do you write the macro in Excel or Word?

Many thanks

A:Macro to work in Word and Excel?

Yes, this can be done. Describe in detail exactly what you are trying to do and I'll write you a sample macro. Where should the values appear in the Word document? Which cell values will you be using? If you could .ZIP and attach some sample files that would make things much easier.

The basic steps are:

1) Set reference to Word library in your VBA Editor in Excel
2) Create a new instance of Word Application within your Excel project.
3) Execute your code on the instance of Word application.
Dim wdApp As Word.Application

Set wdApp = New Word.Application

wdApp.Visible = True

wdApp.Documents.Open ("C:\Documents and Settings\DocumentName.doc")



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Answer Match 60.9%

I am using Microsoft Office XP Professional - WORD and EXCEL
When I click on any of the Menu options - all that appears is a shadowy line at the right hand side and base of where you would expect the menu options to display i.e. the size varies for each menu item, there are no menu items listed.
I've had a read through other posts on the site to see if anything applies and can tell you:
- I can happily edit the document
- All the EXCEL and WORD shortcuts work i.e. F& conducts a spell check in word, F12 allows Save as
- I have searched for (clicking on the widows icon in the lower right of screen and entering in the search box) and can't find it!? a number of word document. A number (say 20) of seemingly random word documents re listed i.e. documents that I have created all with a file type of Microsoft Word Document
Many Thanks
JoGirl - Auckland, NZ

A:Word & Excel Menus don't work

Which year version of the programs are you using? Perhaps should be normal.dotx. It is a hidden file.

2 more replies
Answer Match 60.9%

My Microsoft Word suddenly stopped opening about two-three months ago, and I've tried everything I can think of. I tried repairing it, uninstalling and reinstalling. The program came with my computer, so I don't have a code number for it. Often whenever I tried reinstalling it, it would get to 20% of step 3 of 4 and then stop. It sometimes said my connection was interrupted, even though it wasn't. Any ideas please?

A:Microsoft Word won't work

If you haven't run a full hard drive diagnostic (F12 at powerup), that's first to do.

2 more replies
Answer Match 60.48%

I am trying to make a database based on survey data collected in Microsoft Office Forms.

Each subject has submitted a word document which contains responses to survey questions filled out with Word's Form feature. I would like to automatically populate an Excel spreadsheet with the form fields from a large group (25-50 documents per batch).

I have seen questions similar to this raised in other forum posts, but I seem to be running into problems with the suggested macros. This might be because I am working on a Mac (the only computer at our company) in Microsoft Office 2011. Any suggestions?

Thanks for your help,

A:Exporting Microsoft Word Form Data to Excel

Hi Sasha
If you are wanting to use VBA to copy / move between Word and Excel you will almost certainly need appropriate boxes ticked under references in the VBA editor for Microsoft Excel XX Object Library.
I've no idea whether the Mac version is set up the same and would imagine you would have a bit of work to do to translate VBA written for windows into a mac variant.
What you might do is consider providing some dummy data and files and seeing what we can do to help.

1 more replies
Answer Match 60.48%

My computer did some sort of restore yesterday. I'm not sure exactly what happened. My son was looking at the computer trying to fix a problem with the audio because nothing I tried had worked. (No sound and computer wasn't giving me access to control panel.) When he gave me back the computer, everything was gone. I have the Lenovo apps, my personal files and I managed to get Windows back to what I think is an 8.1 version. (minimal changes to what I had) What I still need desperately is to find my Microsoft Software that came loaded on the computer..Excel, Word, Powerpoint ,etc. My ex says it might be on a "partition". Don't know what that is or how to get there. Help.

A:How do I get back Microsoft Office Word, Excel, Powerpoint?

If you do not have the disc but you have the genuine product key for Office 2007 you can download and install it from HERE.i_Xp/Vista/W7User

6 more replies
Answer Match 60.48%

I don't really use Powerpoint, Excel or Word but do get emails with attachments using these products and would like to open and read them or print them. Can anyone provide me with a URL to download these viewers for my new Windows 7 machine if they exist?


A:Solved: Microsoft Excel, Word and Powerpoint viewers?

Office Online File Converters and Viewers

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Answer Match 60.48%

Hi all - would appreciate some assistance with this.

The OS is Windows 7 and I have recently installed Office 2010 Home & Student version.

However, this problem is a hangover from my old computer which ran Windows XP and had Office 2003 installed.

The problem has remained the same. Periodically when working in Word or Excel, it will crash and I am able to restart the program and recover my documents (mostly), but they all come back out of order which is a huge hassle in terms of the way my day to day work goes.

The error message that I get is this or a variation:

Problem signature:
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 14.0.5123.5000
Application Timestamp: 4c646b38
Fault Module Name: unknown
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Offset: a1544203
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.
Locale ID: 5129

Additional information about the problem:
LCID: 1033
skulcid: 1033
Another time the Exception Offset was 000eedac.

Upon advice from an 'IT' person, I downloaded and installed Paretologic PC and it reckoned it had scanned and fixed everything. Lies (and yes, I had restarted it). Also, it asked me about a bunch of drivers - whether I should download them - but I'm not sure if I should.

I should also note that I am running a file converter, as I have documents which date back to 2002. Someone who came to check my system said t... Read more

A:Microsoft Word & Excel 2010 random crashes

10 more replies
Answer Match 60.48%

I used the virus forum to remove an infection and was told to post here as this problem is most likely not virus related. The forum can be seen here:;#entry1228403Windows XP Home SP3800mhz P3512mb memoryWhen I run Firefox, Internet Explorer, Word, Excel, or anything else they stay open for anywhere from 5 to 20 minutes then close without warning. The window just goes away without any warning or error messages. When I open Firefox again it asks if I want to restore the previous session. The computer also seems to run much slower than it did before the infection. The nightly virus scan that used to take about 4-5 hours now takes 3 days. I thought I fixed the closing programs problem a couple days ago. I was looking through the bios and noticed an option for Plug and Play Operating System was set to "no". I switched it to "yes" and left Firefox open. It stayed open for 3 days until I started surfing and it closed within a few minutes. I don't seem to have this problem in Safe Mode. I got this computer from my father and I don't have all the disks that came with it so I'm trying to avoid a reinstall if at all possible. I do have an OEM XP disk and an XP upgrade disk from another computer if they may be needed. Any help would be greatly appreciated.

A:Firefox, IE, Word, Excel, other programs Close Unexpectedly

Have a look in the Event Viewer for any errors at the time your programs close unexpectedly.To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.Check in all the categories.If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.How To Use the Event Viewer

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Answer Match 60.48%


Learn about COM interoperability between Microsoft C# and large, complex COM servers. This article shows how to prepare the Office XP COM objects and how to use them in a C# program, and offers some tips on understanding why things have to be done in certain ways.

System Requirements
Supported Operating Systems: Windows XP

To run the sample, you will need the following software installed on your computer:

Microsoft Windows® XP or Microsoft Windows 2000 and related service packs (SPs)
Microsoft Office XP and related SPs
Microsoft .NET Framework and related SPs
Microsoft Office XP Primary Interop Assemblies (PIAs)
Microsoft Visual Studio® .NET



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Answer Match 60.48%

Hi folks,

I have a problem with my pc (Im not sure if its actually a virus- I think I might have deleted something a while back in the registry trying to fix something else that mightve caused it).

I tried reinstalling office but that made no difference. I looked on the microsoft page and tried all their fixed but no luck. .

ms paint comes up with

"mspaint.exe - Bad Image

C:\WIndowszsystem32zodbcint.dll is either not designed to run on Windows or it contains an error. Try installing the program again...etc.."

msword part opens but instantly comes up with a dialog box saying

"Microsoft Word has stopped working"

Most other programs work fine, including weirdly microsoft excel

Thanks for your help in advance,



A:Programs not opening (inc microsoft word and paint)

Hi Ed,

First of all, try this.

How to run SFC /scannow from Command Prompt | Tech Support Forum

17 more replies
Answer Match 60.48%

Friend's computer started up with a Critical Warning image and telling him to download this antispyware thing in order to remove it. Some files that I found connected with this are: FNTCACHE, critical_warning.html, AVR09, winhelper.dll, and 41. I tried running DDS but to no success. Same with Rootkit Repealer. I managed to install and run Hitman Pro 3.5 and Malwares Bytes Antimalware, but both were stopped after a few seconds within scanning. Afterwards, they didn't work at all. Couldn't install Superantispyware or CCleaner. Spybot Search and Destroy was changed to read only and Ad-Aware wouldn't work. Any suggestions? Is there any program out there that manages to get rid of this?

A:Scanners won't work, DDS won't work, and all programs that involve removing files becomes blocked after being used once

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

2 more replies
Answer Match 60.06%

I want to set up a address book in Microsoft word processor and can't find any way of doing this. The site asks me to merge my address book and I don't have one to merge. Is there a method to bypass merge?

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Answer Match 60.06%

After microsoft update my Word doesn't work...

I try to reeinstal but it didn't work...

Can somebody give me a hand?


A:Microsoft Word doesn't work...

What do you mean "Does Not Work" ?
Please be a little more specific in your help request

1 more replies
Answer Match 60.06%

I'm currently in the middle of doing uni coursework, I've been doing it at home and uni. On Monday I sent my work home (a microsoft word document) via hotmail. I've opened the work today, did some more, and pressed save, without thinking, then closed the document. Where the hell will it have saved to? I'm using vista if thats any help.

Please help, I'm currently in panic mode!

A:Can't find my microsoft word work - Please help

Click the Windows circle in the left hand corner and type in the name of the document to search for it. If you didn't name it type *.doc and all the documents on the computer will show up.

9 more replies
Answer Match 60.06%

microsoft word wont work every time i double click icon a window appears saying: ''this action is only valid for products that are currently installed'' but know i have had it on my pc since bought it??? os is xp any help thanks

A:microsoft word wont work

Did the PC come with a fully licensed version of MS-Office of MS-Word or some type of time limited trial version? Most free versions for the last few years that come with Windows have only been the limited versions.

3 more replies
Answer Match 60.06%

I was recently infected by several Trojans and viruses. According to Norton everything was caught and quarantined and eventually deleted.
However, since then when I click a Word or Excel document my explorer window freezes and then 2 to 3 minutes later the document opens.
Also if I open Windows Explorer from my task bar shortcut it takes 2 to 3 minutes to load.

Here is my DDS log:

DDS (Version 1.1.0) - NTFSx86
Run by mjohnson at 15:36:07.83 on Tue 01/06/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.788 [GMT -8:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated)
FW: Symantec Endpoint Protection *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
C:\Program Files\Symantec AntiVirus\Smc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Dell\... Read more

A:Microsoft Word and Excel and Windows Explorer Take forver to Load

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until instruc... Read more

6 more replies
Answer Match 59.64%

When trying to open Excel 2000 on a XP SP 2 machine I get an error asking if I want to send to Microsoft. I can use Word and other Office products but Excel does not open. I cannot open it from the main icon or a saved spreadsheet. The saved spreadsheets are still associated with the program. I uninstalled and reinstalled Office as well to no avail. I saved a screenshot of the first section of the "do you want to send to Microsoft" error data and it can be seen in the url below. If you need to see more please let me know. Seems to be a problem with Windows, perhaps. in advance.

A:Excel 2000 won't open; Word & Powerpoint work

This can be caused by a corrupted Com Add-In in Excel. Have a look here and slide down to Delete the registry keys for the COM add-insRemember to follow the instructions about backing up your registry as noted in the directions.Hope this helps,

3 more replies
Answer Match 59.64%

I posted this question on MS Forums yesterday and received an e-mail that there was a response. The link to the post did not work and I find no response under my post. I'm hoping that Tech Guy is much better.

The desktop icons for both .doc and .xls files give error message that
program cannot find the file. Word or Excel opens and then I can click on
the icon and file will open or they will open from the open menu within the
program. They have worked in the past but suddenly stopped. Deleting the
icon shortcut and resending it from explorer do the same. I have run Norton
Registry Cleaner and no change.

A:Desktop Icon Shortcuts for Word, Excel don't work

Welcome to the TSG forums.
Have you tried doing a system restore?
If you spend a bit of time browsing the forums you will notice that most of us recommend NOT using a registry cleaner. They can cause many problems. Much more than they help.
Post back and let us know how the restore goes.

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Answer Match 59.64%

my system: vista 64 Ultimate, Office 2007, all updates, no viruses, 8 GB RAM, 750 GB HDD, C2D
Problem: I used to have office 2003. At some time word could not save anymore. so I switched to office 2007 thinking it is related to vista. when I start word 2007 I get the error message "could not create work file. check the environment variable". At first it wouldn't save either, but I fixed that by deleting the It seems to work besides the annoying message. The other problem may be related: Excel can not save at all and crashes while trying and says: "MS Excel cannot open or save any documents because there is not enough available memory or disk space... to make memorey free...". all other Office applications seem to work well (haven't tried too much).
I googled and tried all the registry tricks (that's how I found the fix with deleting the I suspect at some time I changed something and can't remember what. but word 2003 worked at some time. I have reinstalled Office multiple times (deleted registry entries etc.) Nada. My links to the temp folders in environment variables should be correct. I had meddled with those at some point.
I searched the forum, haven't found anything. Sorry in case I overlooked something here.

Edit: I have the swap file size on "automatic", despite 8 GB of RAM. I only have one account (administrator)

A:Excel can not save, word cannot create work file

No one an idea? It happens in outlook too. but not when i start it, it sporadically pops up that it can't create that work file.
I really googled around and could at least solve it so that i can save in word, so i really tried before asking.

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Answer Match 59.64%

This is a sub routine designed for Excel 2003 that calls the 'Save As' routine and allows the user to input their own file name and directory etc. I would like to convert it to a Word 2003 routine can anybody show me how or suggest a method by which I can do the same in Word ? Word doesn't recognise the 'Application.GetSaveAsFilename' method in this routine.

I have tried using a MsgBox to define a file name and the use the ActiveDocument.SaveFileAs to save the file but I can't allow the user to choose his own directory using that method and its clumsy !

Dim file_name As Variant

' Get the file name.
file_name = Application.GetSaveAsFilename( _
FileFilter:="Excel Files,*.xls,All Files,*.*", _
Title:="Save As File Name")

' See if the user canceled.
If file_name = False Then Exit Sub

' Save the file with the new name.
If LCase$(Right$(file_name, 4)) <> ".xls" Then
file_name = file_name & ".xls"
End If
ActiveWorkbook.SaveAs Filename:=file_name
End Sub

A:Solved: Convert a Excel Sub to work in Word 2003

Try this



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Answer Match 59.64%

Hi, when i open my work it comes up with a message saying

The document name or path is not valid. Try these suggestions,
*check the file permissions for the document or drive
*Use the File Open dialog box to locate the document

I click ok and the screen goes blank, what do i do, i really need to get the work back, Thanks.

A:Microsoft word problem, lost work!!!

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Answer Match 59.22%

Hi all,
Windows Server 2003 SP2 - is sharing a folder, and the client PC's that are opening files on LAN (100Mbps).
There are 5 PC's 3 with Windows XP, one uses Windows 7 and another one Windows Vista, the problem is detected only on the XP machines. When users try to open a Word or Excel file it hangs, other files are opened instantly (*.pdf, *.exe...). They use Microsoft Office 2007.
What could be the problem ? Why Office files are freezing when being opened from a shared map ?
Please help me solve this issue, thank you in advance.
P.S.: I removed the "Microsoft Office File Validation Add-in" still the issue persists.

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Answer Match 59.22%

Please help! cleaned up computer and ereased a lot of things that I didn't know what it was. I know bad. but, now when I go to open up microsoft word it is telling me to put in my cd in cd-rom and I do not have it because somebody installed it on the computer. I went into crogram files\microsoft office\office 10\1033\setup.hlp, and it was just telling me to put in the cd. Pleas help husband trying to use for work. Thank you

A:Help!! Cleaned Up Computer And Can Not Open Microsoft Word, Excel Power Point Ect.

6 more replies
Answer Match 59.22%

I have finally decided to seek help for this problem and will be forever grateful if someone is able to help me.

I have a mind-boggling problem with my computer right now. I just recently installed Nero, and now for some reason the following programs always immediately crash when I try to run them:

Microsoft Word, Excel Outlook, and Powerpoint
All of the free Microsoft Games (Freecell, Solitare etc..)
MSN Messenger
iTunes (but not quicktime!?!?)
Daemon Tools

The rest of the programs on my computer are fine, including FireFox, Skype, uTorrent, Internet Explorer, Quicktime, mIRC etc..

And the weird thing is, what I think caused the problem, Nero Burning ROM, is fine and working perfectly!!!

And even weirder, I have had this problem happen to me about 6 months ago when I first installed Windows 7. Everything was working fine, until I installed a program and things started crashing. And the thing is, I know for a fact it was a program other than Nero.

My Thoughts:

I think it must be that for some reason certain types of programs are getting corrupted somehow, and these programs share certain traits, for example they use Microsoft Visual Studio (or some other programming language or installer)

Cry for help:

I hope this makes sense to anyone reading. I have tried formatting several times, and what always happens is that everything is fine until I install one program (usually a different program each time) and then everything starts crashing!!!

Would it help if I sh... Read more

A:Microsoft Word, Excel, Powerpoint, Itunes, Messenger etc.. Crashing For No Reason

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Answer Match 59.22%

I get the following message when I open Excel, Word and Powerpoint (Publisher works, but dare I try any others?)

Excel Failed to start correctly last time. Starting Excel in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.

Do you want to start Excel in safe mode?

If I click yes or no it doesn't do anything, (on occasion Ill get a message prompting to diagnose and repair, a couple of minutes later it says i's successful but back to square one)

I have just installed SP1 in hopes there's some sort of fix, to no avail
I have tried a repair via the installation disc
I am hoping I don't have to uninstall / reinstall because I don't know if the licenses are limited

If anyone could shed some light on how to fix it, I would greatly appreciate it!

OS: Windows XP with SP3
Model: Compaq Presario V5000
Office: Microsoft Office Home And Student 2007
Specs: Pentium M 1.46Ghz CPU, 512MB RAM

A:Issues opening Excel, Word and Powerpoint - Microsoft Office 2007

A reinstall of Office 2007 will be the quickest fix.

19 more replies
Answer Match 59.22%

Hi all,

Windows Server 2003 SP2 - is sharing a folder, and the client PC's that are opening files on LAN.

There are 5 PC's 3 with Windows XP, one uses Windows 7 and another one Windows Vista, the problem is detected only on the XP machines. When users try to open a Word or Excel file it hangs, other files are opened instantly (*.pdf, *.exe...). They use Microsoft Office 2007.

What could be the problem ? Why Office files are freezing when being opened from a shared map ?

Please help me solve this issue, thank you in advance.

P.S.: I removed the "Microsoft Office File Validation Add-in" still the issue persists.

A:Microsoft Word or Excel file hangs when being opened from a shared location

Try this: A computer that is running Windows 7 or Windows Server 2008 R2 takes four minutes to open a Microsoft Office 2003 document from a network share
Excel 2003 Slow Opening From Network Share | Welcome to

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Answer Match 59.22%

Client has SharePoint 2010 project server.
When the user clicks on a Excel file, the file open in the browser and when the user click on "open in Excel" we receive the below message 
"To open this workbook, your computer must have a version of Microsoft Excel installed and your Web browser must support opening files directly from Excel in the browser."
Below is the browser version 

However when the same is tried/accessed through a browser deployed on a dev machine, it works normally. Below is the version of the IE on the DEV server

What is causing this to happen?
Is there any tool to check the difference between the IE settings on my Desktop and the dev box.


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Answer Match 58.8%

I have got the problem, that for some weeks now I haven't been able to fill shapes by a color, using the filling effect either in word or excel 2007. There are no shadow or 3-dimensional effects activated.

Thank you very much for your help.
Kind regards

A:word and excel 2007 filling effect doesn't work

Try this :
Word 2007: Working with Shapes - Lesson 11

9 more replies
Answer Match 58.8%

How do you clear the list of files and documents under File>?

A:Word & Excel files

Tools > Options > General. Set RUFL entries to blank (<1), then set it back again.

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Answer Match 58.8%

I know how to use bullets, but if you tab in the bullets, it will stay tabbed throughout the entire document unless you set up tabbed bullets again. When I try to backspace to go back to left alignment, it will delete the bullet and still stay tabbed. Basically what I am asking is after you do a tabbed bullet, how do you go back to aligning the bullets left again?

A:How to make bullets work in Microsoft Word 2007

Try shift-tab instead of Backspace to shift the tab to the left.

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Answer Match 58.8%

When I bought my new computer its' 64 bit, I transferred everything from my old 32 bit computer and

everything went fine, but my word 2003  will not load the Pleading Wizard.  It loads everything else in the
word program but the PLEADING WIZARD, it was working fine in windows 10 at 32 bits
Does anyone know how to get my 2003 32 bit program to work on my new 64 bit computer?

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Answer Match 58.38%

We have Pc's that run XP Pro & a server that runs Win2000 Server. We are running Office 97 that is installed on all pcs and server. I moved some files around to different drives for space & then mapped the pc's accordingly. One of the users is saying that before I moved the files, they would come up in alphabetic order. This is when you would open the program then open the file through file/open in the Word or Excel program. I did not notice when moving them that they were in any order. I looked every place I could think of in the programs to indicate order it finds the files but cannot find any thing. Can anyone help me with this. Your help would be greatly appreciated.



A:Finding files in Word & Excel

In File-Open dialog, they just need to hit the proper sort column. Has nothing to do with what you did...

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Answer Match 58.38%

I have been using Windows 7 for about six months now, and have recently experienced a rather strange event when trying to access my Word and/or Excel documents. When I have opened either of these programs, and clicked on the small yellow file icon at the top to look at the available files, I get the normal list of those files, and can choose which one to open. However, occasionally after clicking the yellow "open" icon, the page is completely blank, that is to say none of my saved files are showing. After a time (usually about five or six minutes), the page loads and I see all these files so that I can then open the required one. If I go to Task Manager, nothing is showing as running, so I am at a loss why this should be. If anyone has any suggestions I would be grateful for their advice. Many thanks.

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Answer Match 58.38%

Well, it appears our desktop has contracted something...Microsoft Office 2010 will not open any files as it states they are all corrupt. First, I've done a lot of searching on the internet and notice others are experiencing the same problem. Some of them are stating they get a screen asking for a ransom, apparently the Cryptolocker virus. We are not getting this message.
I've tried repairing files though a lot of different avenues found on the internet, but none have worked.
I thought possibly the files were being corrupted while attempting to open them, so I copied a few files that I hadn't tried opening to my laptop running the same version of Office, but they appeared corrupted on it as well. I tried running through the repair procedures on this machine and it didn't work either.
Two things: one, do I have some kind of virus on this desktop, and two, has anyone found a way to repair the corrupted files?

A:All Excel and Word Files Corrupt

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
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Answer Match 58.38%

Is it possible to retrieve/restore Word or Excel files that were removed to the recycled bin and then the bin was emptied? I am using Windows 95. Thank you.

A:Deleted Word and Excel files

Unless you are willing to pay to get them back I'd say give them a nice funeral. Sorry but this is a fact. There are sites on the web that can retrieve them but they charge. If you plan on doing this do not use the computer for if you write over them it makes it harder to retreive them.

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Answer Match 58.38%

After removing the Win32Klez.E virus from my hard disk, backed up my Microsoft Office 2000 files & reinstalled Windows 98, Office 2000 no longer recognize the Word & Excel file formats. The file extensions are correct but it requested for a file conversion or choose an encoding for loading the file. Appreciate if someone could help.

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Answer Match 58.38%

Dear Techies,
Please help me to recover files.  I am unable to open PDF, Word, excel, DWG etc files.
There many folders shared from server but it has affected to my 4 shared folders.
There are some PDF files I can open.  i.e.  out of 20 files 2 to 3 files.
Not able to figure out what exactly causing this issue.
I have done Antivirus scanning, but nothing found.  (From Server as well as from Client --(Mapping share drive)  - )
Please find attached screenshot for more details.
I have gone many of forum, it says ransom virus.  cryptolocker.  Tried with Malware tools and antivirus nothing found and nothing could recover.
Tried recovery softwares also.
There is no option from server to store previous version so tried from client windows 7 machines but there also unable to restore
Copied files to freshly installed machine and with all updated of windows and antivirus tried to recover but not succeeds.
Please help me to diagnose this problem and let me know the solution.
If i check at what time it has affected.  Below is the files screen shot
I have tried all recovery softwares and ms tools and word excel repair tools but not worked

A:Word, Excel, PDF, DWG, files are not opening

Are there any file extensions appended to your files...such as .ecc, .ezz, .exx, .CTBL, .CTB2, .XTBL, .encrypted, .vault, .HA3 or 6-7 length extension consisting of random characters?Did you find any ransom note? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder for an image the malware typically uses for the background note. Check the C:\ProgramData (or C:\Documents and Settings\All Users\Application Data) for a random named .html, .txt, .png, .bmp, .url file.These are some examples.HELP_DECRYPT.TXT, HELP_DECRYPT.HTML, HELP_DECRYPT.URL, HELP_DECRYPT.PNGHELP_TO_DECRYPT_YOUR_FILES.bmp, HELP_TO_DECRYPT_YOUR_FILES.txt, HELP_RESTORE_FILES.txtHELP_TO_SAVE_FILES.txt, HELP_TO_SAVE_FILES.bmp, RECOVERY_KEY.txtDECRYPT_INSTRUCTION.TXT, DECRYPT_INSTRUCTION.HTML, DECRYPT_INSTRUCTION.URL

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Answer Match 58.38%

Hi Everyone,

I'm using MS Office 2003 on a PC, and tried to send Word, Excel & .pdf files to a Mac user. She has Office for Mac 2011 installed on her computer.

She cannot open any of the files. I think she may not have Adobe Reader installed, which explains why the .pdf will not open. So far as the .doc and .xls files ... I'm stumped. Other than recommending that she download Open Office, does anyone have any ideas?



A:Opening MS Excel, MS Word & .pdf files on a Mac

A few suggestions:

Visit this page to see if she can update her Office software.
Also, try the Office Open XML File Format Converter from Apple.
If that fails, and you don't want to use Open Office, you could save Word docs as RTF Rich Text files, and Excel files as CSV, comma seperated value files.


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Answer Match 58.38%

Iwas trying to create a database using excel and mail merge in word and in process saved a lot of files to see if I had it right before entering lots of data - how do I delete them now- under find file i put the name and it says not found but i can see it under file as I open word or excel?????

A:Deleteing files Excel\word

From the File > Open pulldown

Select the file, right mouse > Delete

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Answer Match 58.38%

Our sister company apparently contracted a worm that changed all of their .doc(x) and .xls(x) files to .exe files. Does anyone here have experience with this worm, and if so what was your solution?

If what I'm reading online is right, this worm is pretty old so I'm not sure how they would get it. I'm also not at that site so the only information I have is what my boss has told me.

A:Word and Excel Files changed to .exe

Hi KenSmellsGood, welcome to Windows Seven Forums.

Read through this MS website & see if that resolves the problem for you.

A Microsoft Excel, Word or PowerPoint file does not open because of incorrect file associations

Also this one as well. The link I posted above is taken from this one but there is other info that might help.

Windows Updated & Now Broken File Associations - Microsoft Community

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Answer Match 58.38%

My problem is that when I link an Excel file with Word, I get a graph with grid lines behind it. How can I get rid of these grid lines? I'm not referring to the grid lines within the graph itself, but the grid lines behind the graph. It looks like a nice graph siting on an Excel spreadsheet with the cells behind it. I've fiddled around with it and gotten the cells to "shrink around it", but you can still see the cells around the edges of the graph.

I'd send the file, but this system wouldn't take a .xls file. If someone wants to look at my problem graph, I'd be happy to email the file.


A:Linking files bet. Excel & Word

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Answer Match 58.38%

I had recently installed Norton Antivirus for my PC. After installing this, I was unable to open any Word or Excel documents that are saved under my C: or A: drives. The error message I'm getting is "The file(filename) is not available". My operating system is Windows XP-Pro. And I'm using Windows 2002. Thanks for any help.

A:Cannot open Word or Excel files

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Answer Match 58.38%

A problem has suddenly developed with my Excel and Word files. I think it has been caused by opening a ?rogue? which seems to have produced 4 viruses and 592 malware items.These I have cleared.I have also run a System restore.But the problem with my MS Office files persists.It is this. Both the Excel files and the Word files have had their respective icons replaced by an orange rectangular icon.I cannot open either the Word or Excel files in the normal way i.e. by clicking on the file.I have found that I can open the files by right clicking and then using the MS Open With facility, either Word or Excel.I have also found that I can edit these files and save them. But they are saved with the rectangular icons.I am running Windows 7.If I left click either the Excel or word files then I get the following message:?This program is unable to run because of missing or corrupted filoes. Contact your computer manufacturer.?This is clearly not a hardware problem. It seems the virus/malware has corrupted a MS Office command file or something.I have reach the end of my knowledge.Can anyone help me please to restore the status quo when all was working properlyThank you.

A:Corrupted word and excel files

I would start by running an Office Repair. If that doesn't work, completely uninstall and reinstall Office.

4 more replies
Answer Match 58.38%

I would like to know how to convert old files .wpd/.wpl to Excel or Word. O/S is XP. These files have been saved to a floppy and the old computer has died so cannot access files to resave.
I've tried changing the extension to txt, doc. dbf, xls etc. and opening up in several different applications but receive only non-text information (squares etc.).
Can someone help with this dinosaur file?
Thank you.

A:Converting wpd/wpl files to excel or word

what are they from word perfect - you may be able to open with word - in word - open - change the filetype to the ones you have

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Answer Match 58.38%

On my old Thinkpad Windows XP notebook, which is almost three years old, the language bar is now starting to malfunction. I usually need to switch between English (US) and Chinese (PRC), and the language bar has been working for me in doing so until recently. Now, when I open Microsoft Word 2003 and try to switch to Chinese, Word freezes and I have to use the Task Manager to end the Word process.

I have been able to switch to Chinese (PRC) on my desktop with the language bar, but even when I do so, the language bar still says I'm on the English language (the only reason I know I'm on Chinese is because there's a check mark next to the language).

My dad had recently installed an update from Java, and in the process inadvertently installed OpenOffice as well. He had also installed Windows Live Messenger and in the process installed Rhapsody player as well. I did a System Restore to a point before he installed any of this, but that didn't help at all.

What could be the problem? I've cleared my registry. I've tried using the language bar in safe mode and it has the same problem. I've tried uninstalling and reinstalling the East Asian language files, but that hasn't helped at all.

Is there any program that I should use to diagnose this problem? And afterwards, how do I solve it?

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Answer Match 57.54%

After being forced to take on Windows 10, I am afraid to take any updates from Microsoft. 

I do not want to have to research out every update that Microsoft is trying to get me to install, so I just keep postponing all updates.  I have never been fond of newer versions of Windows because it reminds me of the new versions of software for my
Every time a new version comes out, there are less options or customization's that come with it.   

Not only this but, I will buy what I want to buy from whom ever I wish and no amount of

In fact, the more that I am reminded about a product or service, the less that I want anything to do with it.

How do I get over being worried about the updates that Microsoft says that I need?  Not the Windows 10, but even updates for Windows 7 Pro.  I am afraid to get any updates?
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Answer Match 57.54%

I had to use my operating sytems disk a month ago or so but I went to go use my Microsoft Works program and its no longer there same with office and power point... They orignally came installed on my system..... Why are they not there now, how do i get them back.

A:Had to use my operating system Disc/ Now don't have some programs like microsoft work

Did you format before you reinstalled Windows or did you just reinstall Windows? If you just reinstalled Windows without formatting, your programs may still be there under the Program Files directory. If you formatted (erased) before reinstalling, your programs are gone Did they give you an Applications disc with your computer?

3 more replies
Answer Match 57.54%

Windows XP
Office XP 2002

Some files - not all, don't open when double clicked. Word (or excell) starts up, the hourglass sits there for a few seconds and then rotates once, then the tail of the mouse cursor turns multiple colors for a short time, then nothing. Word stays open but the file never opens. Shut down word and double click on the same file again and it opens right up. Again, not all files. Happens consistently with the same files (i.e., open it twice to actually see it, edit it, close it, have to open it twice again to get it to come up).

Office problem or Windows?


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Answer Match 57.54%

Office 2003 on XP.

If I double-click a .doc or .xls file, I get a brief "Preparing to Install" window that goes away in a second or so. The app then opens to an empty screen. If I then click File/Open, I can drill down to my file and open it that way.

Anyone else have this problem? What did you do to fix it?

Thanks in advance!

A:Word and Excel won't open files directly

This is a long shot, but you may have to associate the files with the program they were meant for. On eway to do this is to open my computer, not any office program. Find the file (files) you want, right click and choose "Open With" and pick the correct program in the list.

In the future your files should open with the right program without any additional efftort.

Let me know if this works.

3 more replies
Answer Match 57.54%

Is there a way to configure Microsoft applications so that I can have a window open with a file from Word and a window open with an Excel file and edit them simultaneously? When I have both windows open now, whichever one I click in stays open and the other automatically minimizes itself. I'd also like to be able to have a Microsoft file and browser window open (and editable) and the same time.
Many thanks!

A:Solved: Use files simultaneously in Word & Excel

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Answer Match 57.54%

I have an Excel sheet that contains text/data per row. This excel sheet may have as many as 300 rows of data. I would like to export the data in the excel file row to a word template, and save that to a specific file name which corresponds to column 2. I would like to be able to 'click' a button and have all 50 rows export their information using the word template and have these files saved under specific filenames in the line item data (ex: column 2). Do you have any suggestions on how I can do this?

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Answer Match 57.54%

Why does it take so long for my machine to 'unlock' after i save or close excel or word files---even very small ones? I have 223 mghtz processor and 64MB RAM.

A:excel and word files SLOW to close

7 more replies
Answer Match 57.54%

I recently did a new install of Windows XP, having been using Windows 2000. I backuped and formatted the disk and the install went with out problem. I also installed SP3.

The main problems I'm experiencing are with Word files taking a very long time to load and being unable to access the internet/network for about 40 seconds when booting up.

I wonder if I'm infected or perhaps there is a network issue?

Here's a detailed description:

On startup items load as normal, then there is a long delay of about 30-40 seconds when nothing happens as if it's finished start up, however I can't access the internet or the network. Then the remaining startup programs suddently load (such as the Wacom graphics tablet driver) and I can now access the internet and network.

When I click a Word or Excel files from a shared drive it 14 seconds to load Word/Excel then another 3 seconds to load the file itself! However when I load Word locally it loads instantly and load a new document instantly. (Office 2003).

After the computer had been on for about 5/6 hours Word/Excel loads files from the network instantly. Really weird and annoying!

Any help would be greatly appreciated. Many thanks, John

A:Slow Opening Word/excel Files

Here are a couple of things to try (if you have not already done so):
1. Run scandisk/checkdisk
2. Run defrag
3. Check to see what applications launch on start up. If you re-installed a ton of applications (Office, for example) these may be launching their quick starts on boot; also review your Anti-Virus's settings.

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Answer Match 57.54%

First time I have asked a question so hope someone can help. Can't identify when it first started to happen but recently all excel files seem to have converted to word files. If word is already running and I try to open an excel file it opens in word and office tries to reinstall.
All excel files are displaying as word files in my documents folders. if I open excel and then open the files they do open and I can then save them in the correct format and they stay in that format.

Hope this makes sense.

A:excel 2007 files open in word

8 more replies
Answer Match 57.54%

I have a Dell Inspiron E1505 laptop. A couple of days ago I tried to open an excel file that I regularly use and when I opened it, all cells were blank except A1. In it was "FileError_22001. I start to investigate and every excel file is the same. Furthermore, all of my word & picture files have the same problem. All my excel files are 18 KB, all my word files are 20 KB. They are all time stamped with the exact same time.

I have McAfee that is provided by my employer but I discovered that it had not been updated in some time for some unknown reason. I called our IT folks yesterday morning and they tried to get me fixed but were unable to and had to pass the ticket up to the next level. They were unable to get the virus stuff working again either.

Whatever I got infected with turned off my McAfee firewall, then started corrupting all of my excel, word and picture files. It did not corrupt any files in my recycle bin. I tired to do a system restore to the day before the problems started but it didn't help. Turns out whatever got loaded probably happened the day before all the bad stuff started happening. So, I unrestored the restore that I did the first time and did a system restore to December 1st instead. It did not help and created more problems for me. I keep getting these pop ups, one after another.

I would attach screen shots of the errors but I can't figure out how to do it.


A:Corrupted excel, word & jpeg files

Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complet... Read more

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For past few weeks I have noticed that I cannot open any word/excel file when broadband internet is running. The moment I click the icon 'safely remove hardware' from the system tray to disconnect the modem, all the word/excel files start opening swiftly. I have windows xp SP3 & 768 MB RAM

A:MS word/excel files not opening while internet is on

Is that the only USB device you have?
You do not use a printer with a USB connection?

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Answer Match 57.54%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8 Pro, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz, x64 Family 6 Model 15 Stepping 11
Processor Count: 2
RAM: 2045 Mb
Graphics Card: NVIDIA Quadro NVS 135M (Microsoft Corporation - WDDM v1.2), 128 Mb
Hard Drives: C: Total - 56008 MB, Free - 33365 MB; D: Total - 96264 MB, Free - 76569 MB; F: Total - 238472 MB, Free - 114374 MB;
Motherboard: Dell Inc.,
Antivirus: Windows Defender, Disabled
am not able to my any one of excel sheet and word document.Last 5 days before, i worked on and today when i opened the same excel sheet ,its show a message that xls::is not a valid format.
and for word document its come in encoding.
my all document is been corrupt ,so pls help me out , how can i rectify this all my document

A:my all files excel and word document is corrupted

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I have a laptop with Vista 64 and use Microsoft Office 2007. Within the last few months I noticed that attachments to email no matter what client I use cannot be opened. (Word and Excel) If I save a file and go to word or excel I can open the file normally. This only occurs when I double click on a file that is an attachment. I have attached a jpg file that shows the verbiage of the actual error. This one was through Lotus notes but it doesnt matter if I am using outlook or gmail it always generates something similiar. Hopefully someone has some ideas so I can rectify this situation. I have tried numerous solutions and have not had any luck in resolving this problem.


A:Word or Excel Files as Attachments in Email

Was this email from a client or did you try to send it?

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Answer Match 57.54%

i am running win xp pro. i have office pro 2003 installed with all the latest updates. The problem comes when i try to open a word or excel file from my desktop or even one of my other drives. Meaning just being able to double-click on the document and having it open. When i do this the folder that the document is in wont respond. Then the folder freezes and i must use task manager to close the folder. Keep in mind that i DONT receive any error messages when double clicking the the file.
i can however, go into start >programs >microsoft office > (word or excel) and open the program there, then open the document. but i shouldnt have to do this.
i have tried to run the repair to no avail. i have uninstalled and then reinstalled office with no luck. Norton windoc found problems (missing files) with my .net framework, so i uninstalled and then reinstalled that. That fixed the .net missing files but not my office problem.

Help me please cuz this has a tendency to be very frustrating!!!!! Tendency meaning every time i try to use the program.

A:Excel and word wont open files

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I want to insert Word and Exel documents into Publisher so that I can crop them to irregular shapes. The crop tools are only available when a picture is inserted. I need to know if there is a way to save Word/Excel in different formats so that they can be treated as pictures for manipulation purposes. It would help if they would also open in PSP as that would give me some more options.

A:Working with Word/Excel files in Publisher

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I don't know what happened. I can't open any Word / Excel file on my PC. I get the message "Unable to Read File".

Moreover, my Norton anti-virus is gone from my menu bar. I can't run it at all.

What must I do?

Thank you.

A:Solved: Help - Cannot Open Word & Excel Files!

What operating system? What version of Office? Did you do anything recently - any new programs installed/removed?

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Answer Match 57.54%

I'm trying to install Microsoft Word 03 but I'm getting the following error:

A required installation file TR308222.CAB could not be found
Kindly let me know what this is and how I can find it so I can install it on my computer. I'm running Windows XP. I searched the Office CD and my Windows CD and I couldn't locate the file.

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I have Microsoft Office XP Pro on my computer. I am having this problem with one of my files. It was originally a web page and I saved it as a Microsoft Word file on my computer. Well, every time I open this document and then close Microsoft Office, it asks me to save it even if I have made absolutely no changes to the file whatsoever. What is causing this and how can I fix it?

A:Saving files in Microsoft Word...

There's probably some type of link in it, like to a web or something, perhaps an updateable date field?

When something like that is opened, it updates, and then it thinks its changed.

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Hi, I just uninstalled something related to Microsoft Office and now I can't seem to open any .docx files in my documents anymore. I am currently using Microsoft Word Starter 2010. The only way I seem to be able to open the files in my documents folder is opening Microsoft Word Starter 2010 first then go to file -> open the .docx file. If I try opening it directly from my documents folder without opening Microsoft Word Starter 2010 first, there's a popup that says "This file does not have a program associated with it for performing this action Please install a program or, if one is already installed, create an association in the Default Programs control panel." Is there a way to fix this? Thanks in advance!

A:Can't Open Microsoft Word Files!

Welcome to the Seven Forums.

See if this helps you to "create an association in the Default Programs control panel":
(You might want to watch it in the full screen mode and at 720p.)

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Can one send midi and wav files via Microsoft Word in e-mails as one cab with Outlook Express? And, if so, how?

Red Boy

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I had 2 files saved in microsoft word. They were for a cd label program. The files were print.doc and demo.doc. They have disappeared and I don't know where too find them or how to get them back on my computer again. Can anyone help? Thank you

A:lost files in microsoft word

Look in the recycle bin in case they were accidentally deleted. If they aren't there, go to Start>>Find>>Files Or Folders and look for print.doc in C:\ and do the same with the other file. If its not there its gone for good. Also open MS word and at the bottom File Menu there is a list of recently opened documents and you can look for it there.

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I have a spread-sheet done in Microsoft Excel 2003, but I was wondering if it was possible to do something a bit clever with it.

What I have in the spread-sheet is two work-sheets (the tabs down the bottom of the screen). Now, one of these work-sheets is a list of DVD's that I want to buy, and the other is a list of DVD's that I already have.

What I want to do is to have something on the work-sheet of DVD's that I want to buy where I can check them off, or press a button, or something, when I buy them, and then it removes itself from that list and adds it to the bottom of the second work-sheet (with the DVD's that I already have).

I hope that makes sense! Any help would be appreciated.

A:Solved: Microsoft Excel 2003 Question (Connecting Work-Sheets)

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Answer Match 57.12%

Hello I've been infected by something and I can't get rid of it!! Anyways I think I was redirected to a fake youtube site and it gave me a virus/trojan. It won't let me run MacAfee IE I can't uninstall anything sidebar closes at start up sync errors etc. I think I know where I got the virus I have the link it auto downloads the virus so I wont post it. Anyways here is the Hijackthis log any help is appreciatedLogfile of Trend Micro HijackThis v2.0.2Scan saved at 3:26:53 PM, on 10/29/2009Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18828)Boot mode: NormalRunning processes:c:\PROGRA~1\\agent\mcagent.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\System32\rundll32.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\uTorrent\uTorrent.exeC:\Windows\ehome\ehtray.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\ehome\ehmsas.exeC:\Windows\Explorer.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Users\Jay\Desktop\HiJackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer ... Read more

A:Antivirus won't open various microsoft programs don't work and sync errors

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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