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Windows 10 to "10.1" update FAILS... no message... no clue

Q: Windows 10 to "10.1" update FAILS... no message... no clue

I finally managed to get my laptop running on Windows 10. All was fine. But then the Windows Upgrade assistant informed me that I'm on an outdated version of Windows 10 and that I should update. Apparently it is pretty massive, so it's treated like an "upgrade".

Well... after 45 minutes of all this "progress" and work, the process simply FAILED. Windows was successful at "restoring the previous version." OK... but... after this, NO INDICATION of what went wrong. Launching the Windows Assistant for updating is all enthusiastic about helping me "update to the latest and most secure version of Windows 10"... with nary a clue that the previous attempt failed.

I'm AGHAST at how incompetent Microsoft has become. This is the absolutely most terrible O/S upgrade experience I've ever had, going from 8.1 to 10 and now 10+. It's atrocious to see so many "hoops" that need to be leaped through without Microsoft taking the initiative to make this process an efficient and productive one. I absolutely CANNOT IMAGINE how anyone who is a novice or with "general" Windows experience could manage this, without resorting to hundreds of dollars in support fees. It's disgusting.

Nevertheless... painful as it is, I'm on Windows 10 and would like to be "more secure" with the latest. Any clue as to what I can do to find out what CHOKED Microsoft on this and how to get over it?

Going to Windows Events for "Setup" showed nothing, but "System" showed a plethora of DistributedCOM error messages. "The application-specific permission settings do not grant Local Activation permission for the COM server application." Failure to register with DCOM. And other Service Control Manager errors... timeouts.

Apparently there is some explicit "Microsoft Windows Update Troubleshooter" available... that Microsoft doesn't proactively tell you about. You figure they'd at least point you in that direction after an update failure. I ran this, which fixed some kind of "Service registration is missing or corrupt."

Now... wouldn't Microsoft Windows run some kind of diagnostic like this FIRST before attempting a lengthy update? As part of the "CHECKING TO SEE IF YOUR PC IS READY TO BE UPDATED," or some other such sensible action.... instead of wasting people's time.

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Answer Match 80.4%

Windows continually fails to update this module:
Update for Windows 7 for x64-based Systems (KB2952664) -I have retried over and over, it continues to fail.
Error in windows update is:
Error: "WindowsUpdate_00003701" "WindowsUpdate_dt000"
So far there has been no solution provided.

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Answer Match 97.86%

I've tried frequently documented solution regarding FsDepends where
changing the start reg key from a value of 3 to 0.... doesn't work as this is a common symptom to a different problem.

When using partdisk or the disk management gui I get the error message: "A virtual disk support provider for the specified file was not found"
eg partdisk select vdisk file=c:\my.vdh
There are some statements that some Intel Management Control Software might be knobbing this feature... does anybody know what this installation is doing so that the process can be reversed?
Any other suggestions?

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Answer Match 96.6%

To be honest, I just downloaded Windows Update Readiness Tool because my "Turn Windows Feature On or Off" shows up blank every time I open it just like the picture attached.

So, I researched that the way to fix it is by installing Windows Update Readiness Tool, and so, I did. But, when I try to install, it LITERALLY "fails" to do so (as seen on the other pic) . Can anyone help me resolve this problem? I want a concrete answer with steps for me to follow. I don't care however complicated those steps may be, as long as they definitely fix the issue.

Thanks to all who help

A:Windows Update Readiness Tool Literally "Fails" to install

Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

1 more replies
Answer Match 96.6%

I'm using a MBP mid 2012 15-inch non-retina running Windows 7 through BootCamp.
I decided to update my installation to the SP1 and hence installed a few Windows essential updates. After the update, I realized that my WiFi failed to connect to any hotspot, although all were present in the connection selection dialogue in the system tray. On clicking connect on any SSID, it takes around 30 seconds and then says "Connection unsuccessful , Limited connectivity to **** "
Also, neither connecting an ethernet cable nor USB tethering from my Android phone seem to work. Any help?
I've tried installing the latest BootCamp Support software, tried uninstalling and deleting existing ethernet and wireless adapter drivers

MacBook Pro, Windows 7, Running OS X 10.8.3 and BootCamp 5

EDIT: I have manually update both the ethernet and WLAN drivers, to no avail

A:Windows 7 SP1 WiFi Fails "Limited Access/Not Connected" after update

Please complete so our BSOD Team can have a look.

Blue Screen of Death (BSOD) Posting Instructions

2 more replies
Answer Match 96.18%

Hey guys so I have been trying to update my custom built PC from Windows 8 to Windows  8.1. I been trying and failing for over 2 years now. I haven't tried updating my PC to Windows 8.1 for more than a year. The old thread I started is here. I recently decided to give it a go again and the Windows 8.1 update downloads, installs, and gets up to the "Getting Devices Ready" part and fails when it reaches around 75-80% with a BSOD. The hardware specs of my PC is located here.My PC had originally Windows 7 but I upgraded it to Windows 8. This time around these were the steps I followed to update to Windows 8.1.Used the Windows 8.1 Update Guide from Microsoft as my referenceRan Windows Update to make sure I had the latest updates.Ran PatchMyPC to update all my apps and install and Windows updates that I missed.Ran DriverPackSolution to update all of my drivers.Ran Windows 8.1 Upgrade Assistant and removed and incompatible programs or hardwareRan both CCleaner and Defraggler to free up disc spaceDisabled my Antivirus softwareBooted Windows in "Clean Boot" modeDisconnected all peripheral devices (except mouse, keyboard, and used only 1 of three monitors connected to PC).Attempted to update to Windows 8.1After doing all of this, installing the Windows 8.1 update still failed at the "Setting Up Devices" stage. I am at my wits end, should I just do a clean installation/reformat of my drive with Windows 8.1? I have the Windows 8.1 ISO disc availabl... Read more

A:Windows 8.1 Update Fails during "Setting up Devices"

Hard to say. I have installed Windows 8.1 several times on three Dell computers I have. Bu I always did the most basic install with no extras.Here is a method you may want to try.Get another HDD, even an old old. Format it.Next, put that spare HDD into your PC. Remove anything not needed for a very basic install.  install Windows 8.1 right off the DVD.Do not use any third party tools. But allow Windows 8.1 to use  your Ethernet to get into the Internet. It will find what drivers it needs. My guess is that a simple clean install will work. Please let me know.

11 more replies
Answer Match 93.66%

The message "Working on updates 12%" has been hanging on the screen for the last 12 hours on my desktop pc.

I had the same problem, though at a different point in the update process, with my laptop.

I had to abandon the update on my laptop and reinstall.

Do I have to go through all that a gain with my Desktop?

I'm very frustrated and thinking of reverting to Windows 7.

Does anyone have some suggestions to correct the stalled update procedure.

Many thanks

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Answer Match 93.66%

Microsoft Updater says I have a critical update (KB2286198) to install but it fails and gives the message: "WindowsUpdate_80246007" "WindowsUpdate_dt000".

I've tried a couple of things that MS Support suggests but they don't work and don't seem to really apply to this particular error message. Searching for the error code 80246007 hasn't yielded anything yet that works.

Any ideas?

Gateway GT5622
x86 based PC
Processor Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz, 1800 Mhz, 2 Core(s), 2 Logical Processor(s)
Operating System Name: Windows Vista
Operating System Platform: NT/2000/XP/Vista
Operating System Major Version: 6
Operating System Minor Version: 0
Operating System Build Number: 6002
Service Pack Description: Service Pack 2

A:Update Error Message "WindowsUpdate_80246007" "WindowsUpdate_dt000"

6 more replies
Answer Match 91.56%

I've seen this posted before but haven't found an answer yet so thanks for the help. Windows update is blocked with and oops message, can't load panda or avg, mcafee is out of date and won't update. Spybot loaded and run...tagged a few but the symptoms are the same after the scan and fix. Can't even get on with IE or firefox.

I can peck the keys a little but I am not an expert so please help. Machine is new to me but used so what I know so far is IE6 , XP SP2, latest windows update unknown date.

If it's viral, can I load an update antivirus to disc and plug it in that way. I have access to internet via other computers in the house.

Thanks for the help.


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Answer Match 91.56%

I have this X53U Asus laptop running win7 home premium x64. I have a problem when I reboot the laptop after installing the windows updates. Everything is fine, the "configuring windows update.. 30%" message is fine.. but right after the shutting down message is done, the laptop goes into a "fans still spinning, power button light is lit, but nothing on screen" phase. To get out of that phase i have to force it to shut down, holding the power button. When i boot up after that, the windows updates are successful.

Did this happened to someone here?

I'll provide infos on demand.


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Answer Match 91.56%

On an isolated (non networked) Win7 ProSp1 x64 machine, I have been installing all updates/hotfixes ect... MS15-004 has 3 associated KBs. 2 of 3 installed: "MS15-004: Windows
7 for x64-based Systems Service Pack 1 (with Remote Desktop Client 8.0 installed)(3020387)" and "Windows 7 for x64-based Systems Service Pack 1 (with
Remote Desktop Client 8.1 installed)(3020388)" Installed eventhough after the fact I see I have RDP (mstsc.exe) file version 6.3.9600.16415. I can't get the 3rd item to load:  "

Windows 7 for x64-based Systems Service Pack 1(3019978)". There is no stated version of software required. I've checked all the following patches to see if there is a 'supeseded' patch but do not have any. When loading, it responds with
"The update is not applicable to your computer". I need to verify and document why it is not applicable, if that is true, and maybe instal the workaround as stated in the security bulletin: MS15-004:
"The following workarounds may be helpful in your situation:

Remove TSWbPrxy from the IE Elevation Policy
Note Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at
your own risk. For information about how to edit the registry, view the "Changing Keys And Values&q... Read more

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Answer Match 91.56%

I have Win 7 ultimate. For the past few months my computer tries to download the updates and install them automatically, but it does not complete them. I get the error message as above and informs "Reverting the changes". What does this mean and how to fix this problem ?
Thanks for the help.

A:Error Message "Failure configuring Windows update"

Hi there, Welcome to Seven Forums!

Please try downloading and installing the KB2647753 update: Download

Once install you may have to reboot once rebooted try checking for Windows updates.

Let us know how you get on,

7 more replies
Answer Match 91.56%

I can put a new movie in the dvd r/w in my laptop and it plays fine. I have an external dvd d/w that is older but works fine. It show up on my "device manager" and when I look at the properties check for updated drivers it says it is working and has the latest drivers. I can see content on cd's and dvd's that arn't new movies. What's up.

A:DVD won't play "Windows Media" update driver message

Go to external DVD manufacturer's support site for driver updates.

2 more replies
Answer Match 90.72%

Hi there!
First of all thanks for the great toturial and the forum.

I tried to do the in-place upgrade from Windows 10 (build 1607) in order to "repair" my system (there are some quirks I want to get rid off) using a freshly created USB (as per description), but it fails with the message "make sure that there is enough disk space available in your PC" (rough translation from german; see attached screenshot) without any further information.

It then automatically cycles back to the question on how to install (i.e. with keeping data and apps or without) and then back into the above mentioned error message.

This is what I already tried or made sure of prerequisites needed:
I have made sure that there is definitely enough disk space available.My C: partition (where windows resides on) is 106 GB large and has currently over 58 GB of free space available.The system partition that is supposed to be 350 MB is still 350 MB (I read something about this potentially being reduced to 100 MB by other tools ...).I have deinstalled the Kaspersky anti virus tool (reinstalled it now after several tries with no success).I have disabled (i.e. fully decrypted) the disk encryption bitlocker on all disks.

My partitions (as seen from "Mini Tool Partition Wizard" and "Disk Manager"):
Do you have any ideas on what else could be wrong?
What intrigues me most is the fact that there is no further information in the error message on what or where is missing... Read more

A:In-Place Upgrade fails with message "not enough disk space"

Hi, Mark and welcome to Ten Forums.
Have you tried to mount the ISO in File Explore, instead if using an USB stick?
I just download the current ISO here: Windows 10 ISO , mount it in File Explorer and run the setup.exe.

22 more replies
Answer Match 90.72%

Windows Update error code 80070490 appeared on 20 September 2013 and message "Windows can't check for updates". I use Windows Vista Home basic 32 bit, Service Pack 2. I tried almost all suggestions in Internet (including these on Microsoft Web-page) about this how to fix this problem, including Microsoft Fix It, System Update Readiness Tool, Windows Update Diagnostics DIAGCAB file and etc., but the message continue to appear. The last successful update was on 13.09.2013. All updates made before and on 13 September are written as "successful" in "Update history" folder, but when I open "Installed Updates" folder, I don't see nothing and there is written "No updates are installed on this computer", which is strange, because by this moment Windows Update was made automatically without any problems. Please help me to fix the problem with this error code!

ps.: On 23 of September I reinstalled Windows Update Software from Microsoft Web Page:
Microsoft Update
and the notification message " Windows can't check for updates" from my taskbar dissapeared and never appeared again, so..i thought the problem is solved, but yesterday evening(13 October) when i opened Widnows Update in my Control Panel and pressed "Check for updates" it started to seek for updates but after some time again showed me the same error code and the same message "Windows could not search for new updates". seems Windows... Read more

A:Windows Update error code 80070490 and message "Windows can't check for updates"

Have you run a full scan with Malwarebytes and your anti-virus to make sure that's not an issue?

9 more replies
Answer Match 90.3%

Hello tech helper(s),

Thank you in advance for your assistance. I am running XP on a vanilla PC, and have installed IE 7 and Outlook Express 6. I updated IE 7 just last night, to make sure that that is all in order.

All works except for one thing, and it's so frustrating! When I am in Outlook Express, with my Inbox populated by many messages, and I try to do a "Find Message" on that folder, all that happens is that I get a blank results window, regardless of what search criteria I select.

I searched the forum and found one relevant message from long ago, but the answer to that message is not helpful to me.

I've tried various antidotes. I could try to re-install Outlook Express, but doing so seems challenging. And I fear losing my Inbox messages altogether if I do that.

If you can give any advice, I'll appreciate that. In fact, I'm so desparate I'm willing to pay for some effective help.

Thank you,
Raymond Barglow
Berkeley, CA

A:Outlook Express 6 "Search Message" Fails

8 more replies
Answer Match 90.3%


In the last week or so my newish laptop keeps showing a very annoying message saying:

Windows Update needs you help: Windows update hasn't been able to check for new updates for the last 30 days. Go to Windows Update to resolve this issue.

The message pops up about once every minute. It's extremely annoying. I have set my computer to automatically check for updates and have manually checked a good few times to try to make the message go away, but it hasn't worked. Windows Update is in fact telling me that I have all the most recent updates.

Can anyone help?

A:Annoying "windows update needs your help" message

Go to Troubleshooting in the Control Panel, large icons, and run Windows Update troubleshooter.

In the elevated command prompt type sfc /scannow until no corruption, you may have to run this a few times.

2 more replies
Answer Match 88.2%

When trying to update with Windows update, i get a spontaneous reboot or a bluescreen-crash.
The filename "lzx32.sys" is mentioned.

The updates i'm trying to install are the following (roughly translated from norwegian):
"Update for Windows Media Format 11 SDK for Windows XP (KB939399)"
"Windows Tool for removal of dangerous software - march 2007 (KB890830)"
Other than that, i believe i have all other windows-updates.

I do however recall there beeing a third update on the list when i started the installation for the first time.
After the third or forth spontanous restart/bluscreen, when i figured something was wrong, it has disappeared from the list.
I do not know if it actually got installed or not.

I've been following the 5-steps-before-posting as good as possible.
From my normal startup programs msn-messenger and daemon-tools were shutted down before the dss-scan.
Here are the three logs (panda-activescan, dss-main and dss-extra attached):
PS: note that the "extra.txt" is from the first scan, which was done abit earlier than my last scan where the pasted "main.txt" is from.
This is because i was unable to get a fresh "extra.txt" from the last scan (no minimized window at all).
OK, here we go now:

Incident Status Location ... Read more

A:Windows Update - spontaneous reboots/bluescreens "lzx32.sys" - "Exploit/ByteVerify"


In addition I've done some work myself (Rustbfix.exe, SpywareGuard, SuperAntiSpyware Free Edition, AVG Anti-Spyware), and it seems to be cleaner than it was (i.e. Windows Update works).

It would be nice anyways to get the facts straight, so here's a fresh log from Deckards System Scanner:

Deckard's System Scanner v20070318.32
Run by Claw_ on 2007-03-22 at 14:16:44
Computer is in Normal Mode.

-- HijackThis (run as Claw_.exe) -----------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 14:17:16, on 22.03.2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\Programfiler\Fellesfiler\Symantec Shared\ccProxy.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccSetMgr.exe
C:\Programfiler\Norton Internet Security\ISSVC.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SNDSrvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccEvtMgr.exe
C:\Programfiler\Grisoft\AVG Anti-S... Read more

5 more replies
Answer Match 87.36%

So I have this weird thing happening in my relatively fresh install of Windows 10.
Whenever I search for "Check for Updates" or "Windows Update settings" on the search box of the start menu, I get the results that I want but if I press enter or try to click on those results nothing happens.. As far as I know I can click all others search results but those, and maybe others related to windows update.

I can still get updates by going to Settings>Update & Security though.

In my other computers this works fine, and as far as I can tell all the updates are done.
From what I've searched around other people seemed to have a similar issue where they couldn't acess the settings at all which isn't my case. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results.

A:Can't click on "Check for Updates" "Windows Update settings" on Start

.............. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results. .....................

Please clarify what did you mean by "no results".

When sfc /scannow is completed, it will give you one of the following 3 reports....................(paraphrasing)

1. No integrity violation.
2. Found corrupted files and repair is successful.
3. Found corrupted files but unable to repair some of them.

Which one of the above is applicable to you ?

3 more replies
Answer Match 87.36%

In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?

A:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

16 more replies
Answer Match 86.94%


I've scanned my laptop with SFC four times in this past week, and each scan ended with the same failure to repair specific files. I'm uncertain how to proceed with these corrupted files.

I followed the instructions in the SFC /SCANNOW tutorial; I installed the System Update Readiness Tool (CheckSUR in attachments) after running SFC three times and it managed to find and fix some sort of error. However, the results seem to be the same in the new SFC scan logs.

I also tried obtaining a .iso of Windows 7 home premium from Microsoft's website (Access Denied) to run a repair install, but it will not accept my product key due to it being a pre-installation provided by Samsung.

I do not have a Windows 7 installation disc so I cannot manually replace them like the tutorial suggests.
Also, I don't know if this is relevant or not, but I ran the WindowsUpdateDiagnostic.diagcab troubleshooter several times as well (dism.txt is in attachments). Every single time it says that two problems were found:
1. Problems installing recent updates (Not fixed)
2. Service registration is missing or corrupt (Fixed)

Additionally, I've recently noticed that my free hard drive space has been decreasing rapidly. In the past two days, it has decreased by 2 or 3 GB, despite not downloading or installing anything. Is this related to my current problem with the corrupted files or something else? I don't know how to find what's eating up my storage space.

Any advice is appreciated,


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Answer Match 86.52%

I'm not sure what this is in Windows Update [and this seems to be greyed out itself too], but how is it possible to have no results in Google on this KB that's in Windows Update?

I also clicked on the "more information" for the Microsoft Knowledge Base, but nothing came up there either.

A:A "non-existent" Windows update ("KB3024777") even Google can't find

Also note that it can't be unchecked/deselected.

Edit: It seems this update removes kb3004394 and vanish without a trace (except in History).
Neither seems to be available in the uninstall list afterwards.

9 more replies
Answer Match 86.52%

To anyone that can help me out:

I purchased a windows anytime upgrade key and upgraded my system from windows 7 home premiuim to windows 7 ultimate now when my windows tries to update I get this: (See image titled "message")

To bring you up to speed as to what I've done so far:
I ran sfc\scannow and no errors were found
I downloaded the hotfixes and apllied them and still could not update
I tried to do a system restore to the point before I upgraded, but I could not perform one because all of my previous attempts to update windows automatically creates a system restore and all the restore points were within a 24 hour period
I installed a system update readiness tool as per "windows help and support" dialogue box

To see the updates that did not install, refer to the image titled "update"

Really, I feel like I've done my homework and I've exhausted my efforts as to how to fix this problem. I'm currently going to school for computers and so I really like to apply what I learn in real world situations, but this one has got me stumped!

I'm also attaching my checksur.log I don't understand it now and it looks like a foreign language to me, but as I progress through my information systems degree I hope one day I can become a techsupport forum partner.

Any help would be greatly appreciated!!

Thanks in advance,



Checking System Update Read... Read more

A:windows update error code "WindowsUpdate_80073712" "WindowsUpdate_dt000"

Hi have you tried running a start up repair An update is not installed successfully when you try to install the update in Windows Vista and Windows 7

7 more replies
Answer Match 86.52%

Hello guys,

I don't know what I did, but nothing happens when I click on those two things in the search bar:

View image: wtf

I reinstalled Windows a few hours ago, and IIRC pressing those with the mouse lead somewhere. Now when I click on them, it does nothing. I have to type in "Settings", so I can click on the actual Windows App. Then I can navigate to those settings. IIRC those results were "clickable".

Can somebody help?

Thanks in advance!

A:Can't open "Windows Update Settings" or "Check for Updates"

Hello iamnewhere,

If you like, here's a Windows Update shortcut to use for now until hopefully an update will sort it for you.

Windows Update Shortcut - Create in Windows 10

3 more replies
Answer Match 86.52%

I'm trying under "Windows Update" to click on "check for updates" however when I do that I get message
"windows update cannot currently check for updates, because updates on this computer are controlled by your system administrator"
I am the admin on the PC however this PC points to a In-office "WSUS server" to normally get its update
Is there a work around to this that I could add to my local group policy or registry?
I have been under Group Policy Object Editor -->Computer Configuration --> Administrative Templates -->
Windows Components --> Windows Update
but seen nothing that would allow to override this error
Any suggestion(s) would be most appreciated

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Answer Match 86.1%

I am running Windows XP SP3, fully updated, on an Acer lap top PC.

I have several folders full of .mp3's and want to see the bit rate and duration. To do this I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

The two new columns appear, but the format of the "Duration" column appears to be "hours:minutes", so I see "00:04" or "00:03" for most .mp3's, when what I want to see is 'hours:minutes:seconds", e.g. "00:03:45".

This also happens for video files (.avi files), e.g. all my episodes of "Heroes" (sad, I know) have a duration of "00:42" instead of "00:42:xx".

Here are two pictures showing the problem with the .mp3's. The first is of Explorer showing the Duration as "Hours:Minutes":

The second picture is of the properties window of the first .mp3 in the list above:

I copied some .mp3 files to another (old) PC on my home network, and it displayed the duration field correctly:

Also, the properties window correctly shows the duration also:

I'm not the only person to have this problem. I received a private message from a member of another forum where I posted about this problem several weeks ago. That person also has the same problem with the duration field.

The tech guys on that forum were unable to find the source... Read more

A:Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

* bump *

Tricky, this one!

8 more replies
Answer Match 85.26%

windows update error "WindowsUpdate_80070BC9" "WindowsUpdate_dt000"
I am using windows 7 64 bit
I cannot install any important updates and haven't been since 8/2010

A:windows update error "WindowsUpdate_80070BC9" "WindowsUpdate_dt000"

These links from Microsoft Support will help you up....
Link 1
Link 2

PLZ go through these support links and do reply if the problem is solved......

1 more replies
Answer Match 84.84%

"A problem caused [name of program] to stop working correctly. Windows will close the program and notify you if a solution is available." But no solution shows. I have been using the same HP Pavilion tx1000 for a year and a half with no software or compatibility issues. I run Vista Home Premium, Service Pack 1 - 32 bit. Slowly this message began to appear with every microsoft program I opened and then started to spread to non microsoft programs. I tried reinstalling the programs, doing a system restore to the oldest restore point I could, I also tried uninstalling any window updates that were installed right before my problems. I have read some strings that indicate it may be a compatibility issue between the service pack 1 and vista but the service pack came with the computer and it has been working fine until recently. I am at loss what to try next. Has anyone using Vista Home Home Premium experience anything like this!!!

A:Windows Error Message "{Name of Program} has stopped working" "A Problem caused ...

hi and welcome the first thing to do is run your anti virus and malware progs this will check for issues there and hopefully rule it out the next thing to try is sfc/scnw its a how to and also try this,295582,sid192_gci1276029,00.html this will check for other problems in both your files and your hard drive

1 more replies
Answer Match 83.16%

Today, 25 Aug 2016, my Windows 10 PC loaded Outlook 2013 and at the same time I received the following message:

Thinking the message to be genuine, a file was downloaded called OneDriveSetup.exe which was some 8Mb in size.
Is or was this update genuine?

I have since deleted the file as a precaution. Checking this further, I find that in folder:
C:\Users\Mr Morgan\AppData\Local\Microsoft\OneDrive\Update
There are two new files called:
OneDriveUpdate.exe which is 20Mb and the other is an .xml file called update.xml.
Are these files genuine?

More replies
Answer Match 83.16%

Woke up computer to this message....


"We've updated your PC."

"All your files are exactly where you left them."

"We've got some new features to get excited about. Let's start."

Okay at the halfway point I got really worried, was thinking I'd been hacked and was just waiting for the ransom message to decrypt my files. When I realised it was MS been surprisingly freaky, I was relieved.

Am happy to get updates, but in the manner they were issued last night it was a bit scary as MS deactivated my keyboard and mouse during the above messages.

My Start menu was being glitchy since upgrade to Win10 months ago but this could have been due to the use of Dexpot to manage my virtual desktop. Also right clicking on tasks on the task bar hadn't been working. I've now disabled Dexpot and will try out the built in manger to see if the situation improves.

One side effect I've immediately noticed and am particularly worried about after the update last night was the slowdown or downright non-functioning of Chrome products. The browser goes from being slow to simply unable to load pages for certain sites, not all just a few like Google Drive, and a few others.

The update made Edge the default browser (was Chrome), and also stole the PDF extension from Acrobat Reader etc. And I wonder if some of my privacy settings were changed.

Very Cheeky MS!!!

Going to have to head on over to the Chrome forums to find out what is go... Read more

A:Last nights Win10 update message "Hi", and knock on effect on Google

Chrome is for some causing trouble on only on 10 but I have just dealt with 2 friends of mine who has windows 7.
Both been ok till the last update by Chrome,
They are having same problems as you with pages not loading or loading slow, also you tube is a not even loading,
Yet it loads ok with IE.

5 more replies
Answer Match 83.16%

Last night my laptop started doing an automatic Windows 7 update. This morning I cannot log on -- when I type in my password, I get an error message that says "The User Profile Service service failed the logon. User profile cannot be loaded." Any ideas?

A:"User profile cannot be loaded" message after automatic update

For both Vista and 7

The User Profile Service failed the logon. User profile cannot be loaded. - Vista Forums

3 more replies
Answer Match 83.16%

I do not know what I did. When I opened a message it open it "Message"; now it opens in "File". How can I get it back to open in "Message"?

A:Outlook 2016 - Message opens in "File", not "Message"

If you minimized the Ribbon, this caused it. Open a message and maximize the ribbon.

1 more replies
Answer Match 83.16%

Can anyone help me out here? I have 2 pc's running windows7 and both of them wont update windows7

I am also having a few problems instaling other things...Like avg, malwarebytes,microsoft windows malicious software removal virus...When i download them it always comes back as the file is corrupt.

I have managed to download HijackThis.exe and here are the results below....Any help would be appreciated.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:09:38, on 19/10/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe
C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKC... Read more

A:Windows will not update "WindowsUpdate_80200053" "WindowsUpdate_dt000"

7 more replies
Answer Match 82.32%

If the default program for an extension is wrong, I find it most natural to change it using the 'Choose Program' option on the 'Open With' menu from the context menu for the file. However, that stopped working correctly a few weeks ago. It is supposed to bring up a dialogue that allows one to choose another program and, optionally, to make that be the new default for the file type. However, what is happening now is that it goes ahead and invokes an irrelevant program (the Emacs text editor) which cannot handle the file. I never see the 'Choose Program' dialogue.

(E.g., I am trying to open a video file with a different player, and, when I click 'Choose Program', it immediately hands the file to Emacs, rather than giving me the chance to say I want to use VLC. (Fortunately, Emacs realizes that the file is too big for anything it can normally do and awaits verification before actually trying.))

I know I can still modify the association using Folder Options; but I would rather get 'Choose Program' working again if anyone can show me how.

Running Windows XP Home SP3 on a dual-core AMD Athlon computer with AMD 960G for graphics. (I think the TSG SysInfo would be overkill for this issue; but I will provide it in a reply if someone thinks it could help.)

More replies
Answer Match 81.9%

Long story short here. Running Windows XP Home Edition. Previously had Microsoft Plus! Superpack for Windows XP installed (Movie Maker2 etc.) AND SP2. Everything worked fine. Then victimized by tons of spyware/adware that required I do a complete system restore. Totally fine now.

In trying recently to reinstall the Plus! software, I was prompted to download Movie Maker2 from the MS site. Then discovered that to do that I had to update to SP2. Not a problem, I'd done it before without a hitch. Only this time I receive an error message "Access is denied," and it uninstalls itself. What gives?

Has anyone else encountered this and successfully had this problem resolved? Thanks in advance for your assistance!

A:Rec'd "Access Denied" Message During SP2 Update.Help!

Follow the same advice I gave here and report back:

1 more replies
Answer Match 81.9%

Running XP, Norton Personal Firewall 2003, Norton Antivirus, Spybot, and AdAware:

Problem surfaced out of nowhere -- has worked fine in the past. Now, when we try to access Hotmail account, an error page comes up telling us we have to update our browser to use Hotmail. Problem is, we have IE 6 with all updates. (Note: we also get this same message when trying to access MusicMatch, but have not noticed it anywhere else.)

We noticed that if we disable the firewall, Hotmail works fine, so I'm thinking the problem has something to do with the firewall settings, but I can't figure out what to change.

Please help, as this is very frustrating.

A:Hotmail and "update browser" message

Welcome to TSF.

For your firewall, go into the tab/window where you can see what programs have access to the internet and what doesn't. Make sure that you are letting your browser access the internet. I never used Norton Firewall before, so can't give you the steps on finding it.

I suggest you download HiJackThis and run a scan. Then save the log file and post the whole file here. Wait for someone to examine it before making any changes.

1 more replies
Answer Match 81.9%

My computer has become very, very slow and I keep getting error messages (I have 3 up right now) saying, "Could not update dialog". My laptop takes about 2 -3 minutes to get online and about 4-5 minutes to shut down.

I have, since this trouble, requested help from GeekBuddy but it's been about 2 weeks now and no help. On their site quite a few programs were recommended to protect your computer so I downloaded Comodo Firewall, Comodo GeekBuddy and Ad-Aware. I added these to my Malwarebytes.

Over the last few weeks I have tried Avast (found nothing so I removed it), AVG (same) and Avira Antivir Personal (yep, same again). I still have Avira, only because I don't want to be entirely without an antivirus program.

I really need some help here. I replaced my desktop with this laptop and I work from it. I can't afford to be without it.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 2.00GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 1014 Mb
Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 128 Mb
Hard Drives: C: Total - 45951 MB, Free - 25535 MB; D: Total - 46437 MB, Free - 46313 MB;
Motherboard: Acer, Inc., LuganoII , Not Applicable, LXTAK0606753700AB1EM00
Antivirus: Lavasoft Ad-Watch Live! Anti-Virus, Updated: Yes, On-Demand Scanner: Enabled

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Answer Match 81.48%

windows update error code "WindowsUpdate_80073712" "WindowsUpdate_dt000"

To anyone that can help me out:

I purchased a windows anytime upgrade key and upgraded my system from windows 7 home premiuim to windows 7 ultimate now when my windows tries to update I get this: (See image titled "message")

To bring you up to speed as to what I've done so far:I ran sfc\scannow and no errors were found
I downloaded the hotfixes and apllied them and still could not update
I tried to do a system restore to the point before I upgraded, but I could not perform one because all of my previous attempts to update windows automatically creates a system restore and all the restore points were within a 24 hour period
I installed a system update readiness tool as per "windows help and support" dialogue box
Really, I feel like I've done my homework and I've exhausted my efforts as to how to fix this problem. I'm currently going to school for computers and so I really like to apply what I learn in real world situations, but this one has got me stumped!

Any help would be greatly appreciated!!

Thanks in advance,


A:windows update error code "WindowsUpdate_80073712" "WindowsUpdate_dt00

Read this instructions carefully and proceed:

If the System File Check tool found corruption and could not fix them, then we will do a repair install to correct this. First check if the second set of instructions (Resetting Windows Update Components) is successful.

Repair Installation:
You may reinstall your copy of Windows 7 while keeping your files, settings, and programs by performing a repair installation or an upgrade installation.
1. Insert the Windows installation disc into your computer's DVD or CD drive. You must start Windows installation while running your existing version of Windows.
2. On the Install Windows page, click Install now.
3. On the Get important updates for installation page, we recommend getting the latest updates to help ensure a successful installation and to help protect your computer against security threats. You will need an Internet connection to get installation updates.
4. On the Type your product key for activation page, we strongly recommend that you type your 25-character product key to help avoid problems during activation.
5. On the Please read the license terms page, if you accept the license terms, click I accept the license terms.
6. On the Which type of installation do you want? page, click Upgrade to begin the upgrade. You might see a compatibility report.
7. Follow the instructions.
Note: If your installation disk does not include SP1, and you are updated to it, then you will have... Read more

5 more replies
Answer Match 81.48%

Help! I've been trying for a few days to solve this, but MS and Google Searches haven't been able to help out at all.

On Windows 8 the Windows Store fails to start up on my wife's account. When you click on the app, you get the start screen for the windows store with the circle animation at the bottom, but that's it. It just stays on that screen, with the circle spinning around, and never goes any further.

It was that way on my account too. (Same computer.) Then on my login I ran wsreset.exe and it fixed the problem. But on my wife's login when I run wereset.exe, still the same problem -- wsreset.exe brings up the Windows Store start screen, then the start screen just sits there...

(Not really in order, especially since I've tried some of these a few times!)
1. Run wsreset.exe
2. Run sfc /scannow
3. Run DISM /Online /Cleanup-Image /RestoreHealth [as administrator]
4. Open a PowerShell [as administrator] and run Repair-WindowsImage -Online -RestoreHealth
5. Download and run the Microsoft UI App troubleshooter
6. Run [as administrator] powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

The most curious thing is that Windows Store works on my account but not my wife's account! The biggest difference is that she's running with a Windows Live ID and I'm just running with a local login. Don't know if that makes a difference...?

Please let me know wha... Read more

A:Windows store fails to start - "normal" fixes didn't help!

Hello Homercles, and welcome to Eight Forums.

Double check using the troubleshooting steps in the tutorial below to see if they may help.

Apps and Tiles Not Working or Responding: Fix in Windows 8

9 more replies
Answer Match 81.48%

So my computer was left on over night and I wake up and turn on the monitor and the computer was frozen. I re-started it everything is fine. I go on facebook check my email, then it just restarts on me without warning. It gets stuck at the starting windows screen for about 3-5mins then blue screens with a whole screen full of words that shows for about a half a millisecond (I can't read it, but i saw the word memory on there once). After the blue screen, it restarts itself and will do this endless amount of times.

I can't acess safe mode(I don't believe), and i have tried using my 8gig ram, then 6, then 4, then two and then none. If I use none the computer wont start up at all. I can enter BIOS if thats helpful. Please help if you can.

Thanks for your time in advance,

A:Computer crashes and fails to start up at "Starting Windows" screen...

I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

2 more replies
Answer Match 81.48%

Hi - I keep getting the message that a backup failed due to less than 400 MB on the Windows disk. I have about 350 GB available on the disk!

Other backups have worked OK. I have seen a long thread on the Microsoft site with lots of people saying they have the same intermittent problem, but no solution. Anyone know what causes this?

I'm working Home Premium, and backup up to another hard disk on the same machine which also has lots of free space.

Thanks guys


A:Vista backup fails "not enough space on Windows disk"

Just a couple of simple questions, which you may have already covered.
How much space is on the C drive.(where Vista is installed)
On the 'Where do you want to save your backup' page, you are sure it is your second drive and not the 'Recovery' partition.

2 more replies
Answer Match 81.48%


I just built a PC and I'm having a bit of trouble getting my Windows Experience Index rating.

I have done some research and it seems the issue has to do with the processor having more than 16 MB L3 cache. I downloaded a hotfix from Microsoft's site meant for this issue, but I still got the error. (The download page for hotfix doesn't even work anymore.)

I'm a bit lost as to what to do at this point. Is there any other solutions on how to fix this? I don't need my WEI rating but it would be nice to see what it is.

OS- Windows 7 Professional 64-bit
CPU- Intel 17-5960x
RAM- G.SKILL Ripjaws 4 DDR4-2800, 64GB
GPU- Nvidia GTX Geforce Titan X
MoBo- Asus Rampage V Extreme
SSD- Samsung 850 Evo 500 GB (x2 in RAID 0)


A:WEI Fails "Unable to Measure Memory Performance" (Windows 7 Pro x64)

I am having the same problem...
I have 24gb of DDR4 2400 (GSkill) RAM with Core i7-6700k CPU.

It has something to do with my memory.

Have you been able to resolve your issue? If so, could you pass it along?

1 more replies
Answer Match 81.06%

I recently updated my PC to windows 10. It worked fine for a couple of weeks, but then it stopped booting. I started it regularly, and it showed the HP logo with the spinning circle, but then it just loaded into a flashing grey and black screen. Booting it in safe mode only got me a blue screen error, with the 0xc000021a error. I've looked pretty much everywhere, and I can't find a fix that works. Sfc scans stop at 100% verification and say "Windows resource protection could not perform the requested operation." I tried "CHKDSK C: /R, but it found no errors. Any other fixes seemed to require launching windows for downloads / file access, and I can't appear to do that. Any help would be much appreciated, so thank you to anyone who replies!

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Answer Match 81.06%

brand new laptop. HP. 17e UEFI +GPT etc.
upgraded to 8.1 from 8, first thing.
then clicked on the MS, create recovery. (in blind hope of a clean 8.1 restore)
inserted (32gb stick) (later found out is illegal windows 8 version, that is not removable.) SD-extreme, 32gb. list on toms HW, as winner of all, (and is useless for this app)
so i pull out my very old SD cruiser glide, 32gb (old , slow and not win 8 cert (a good thing)
yes all 32gb extremes are mapped as HDD not removable media and is doomed. (known on all forums)
but same error. (humm) the cruiser shows up i device manager under removable media....btw
but i want to find out why the missing files error.
i have a HDD and SSD, with latter mirrored. both the orig, HDD fails and SSD fails. same way.
i parked the HDD , and run only SSD. but both fail... (my guess is , upgrades 8.0 to windows 8.1 is cause)

now the screen,

my simple questions, how can i find the log of these errors, it's not in event viewer.. oddly
sfc/ scannow works. as does chkdsk, and restore (create) works,. and system is Fast a lightning.
all HP apps works, cept there version of create disk for same reasons,

please help me. thanks for reading.
ps, my HP create recovery now works on the GLIDE. (old very old 32gb stick i had laying about)
so now im thinking HP? blocks the MS create so you will use theirs?

but id love to know this, what files are missing....

A:windows "create recovery disk" fails.

How can you have a brand new laptop with an "illegal" 8 ?

You may be right about HP affecting the recovery drive process. Possible they have linked to their own version of recovery drive creator or similar.

Also possible your winre.wim isn't registered.

Try running reagentc /enable at an elevated command.

15 more replies
Answer Match 80.64%

Every time I try to close computer, I get the message "Please don't turn off, installing update 1 of 1". Should I get this message EVERY time???

A:"Installing update" message

8 more replies
Answer Match 80.22%

I have a Hp Mini 210 - 1010NR Intel Atom N450 1.66 Ghz, Intel Gma 3150 netbook with 1 GB RAM. I used the Win To Flash program to attempt to tranfer windows 7 to a flashdisk, but my computer froze while it was formatting the flashdisk. So then I restarted it and after the BIOS it just displays the letter j. Nothing happens if I press buttons except to give a beeping noise. I cant enter safe mode or use last known good configuration. I then used another windows on a flashdisk and booted from it to enter the recovery. I then went to recover your computer but on system recovery options my OS isn't displayed, which is on my C drive. Going to command prompt is useless since I can't select a OS to repair. I heard from somehere that displaying "j"means a master boot record problem. I really dont want to install my os over the old one or worse - format. Please, please help me out, it will greatly be appreciated

More replies
Answer Match 80.22%

Hello everyone how are you!

I have a question, actually I'm development a application for sharing internet connection. I'm using "Wireless Hosted Network and Internet Connection Sharing" that it's in

I want change default IP Address range and I have read that these settings it's in next address:


My question is, How I can restart or update the "Internet Connection Shraring" or "Wireless Hosted Network" after I change the IP Address range for that assign IP Address different to default.

Thank you!

More replies
Answer Match 79.8%

Hi all,

So I'm kind of stuck.. I currently have the problem where I am in an endless cycle of "loading files" -> "Windows Boot Manager" (see: How To Boot Into Safe Mode On Windows 8 (The Easy Way)).
I have tried to load all of the options -- and none successfully load.
I also end up at a OneKey Recovery as well.. unfortunately, the laptop does not have initial backup or user backup images.
I have a Windows 8 CD for repairing purposes.. however, I cannot load the BIOS/UEFI to change the boot order to load the optical drives first. I have also tried to remove the CMOS battery to fix it.. did not work. .
Also - Windows Boot Manager:
Windows Setup [EMS Enabled] -- does not load properly (leads to OneKey Recovery) Safe Mode (does not load properly) Safe Mode with Networking (does not load properly) Safe Mode with Command Prompt (doesn't load - tries to boot and load all files onto partition that is too small.. can't change partition?)
Enable Boot Logging Enable Low-Resolution Video Debugging MOde Disable automatic restart on system failure Disable Driver Signature Enforcement Display Early Launch Anti-Malware Driver
Start Windows Normally
Any ideas would be greatly appreciated! Thanks!

More replies
Answer Match 79.8%

Hi --

I just migrated to a new hard drive and did a clean install of Win7 (did not have SP1 on the DVD).

During the Updating process, windows stopped working and I received an error, something about running Update again, etc. So I rebooted and finished the Upgrading further problems noted.

However, I view the "Installed Updates" and see that KB2604114 and about 20 other updates "FAILED." But when I view the "Update History," it lists KB2604114 and the others as "installed."

I'm confused. Are the updates I'm referring to "FAILED" or are they properly installed?


A:Win7 - "View Update History" vs. "Installed Update"

In your description, you might have switched the observations.

"History" is a log that tracks attempts at installing specific updates. One user might have multiple failed attempts for a particular update; or multiple successful attempts if one was looking for a source of a problem.

"Installed updates" records the last successful installation of a specific update; no timestamp, just the date.

2 more replies
Answer Match 79.38%

I am looking for a script to disable the annoying Windows Update notification.
For a single PC I can go ahead and turn the message off in the Action Center.
Any help with registry edit?

More replies
Answer Match 79.38%


I had Windows Update automatic checking for updates disabled, (with the necessary services for Windows update enabled). The last update was sometime back in February of 2016.

After manually activating Windows Update Windows Update was still running after 30 minutes. I then quit Windows Update and was going to wait till a later time to activate again.

However, after running some system cleaners I tried to activate Windows Update which produced an error message. IIRC the error message indicated a program and parameter was required to run Windows Update.

Current Windows Vista WindowsUpdateagent Version is 7.6.7600.256 (Vista x64).

Quite a while back I manually fixed Windows Update after it stopped working and has been working correctly up to now.

This time instead of a manual fix I tried to use MS fix-it program, However MS's current link to download the Fix-it program is not an exe file but a .cab file, uncertain why MS currently has a link to a .cab file instead of an .exe file?

Anyway instead of attempting a manual fix I found a MS windows update agent installation for Vista 64-Bit. After re-installation using the Windows Vista x64, windowsupdate exe file version Windows Update now displays a window with options stating that "Windows is up to date". "There are no updates available for your computer"

If I select "Check for Updates" Windows Update continually runs for over 30 mins without any results.

I was thinking of a... Read more

More replies
Answer Match 78.96%

i was installing an update and it keeps saying "WindowsUpdate_8024200D" "WindowsUpdate_dt000" and it fails everytime, how can i correct this problem?
 please email me back

More replies
Answer Match 78.12%


Hope someone can assist me with the issue I am having in windows 10 Pro.

A few days ago my system Automatically updated to Windows Pro v1511 (OS Build 10586.14)... all went well and seemed to be OK.

Now to my Problem...

When I now go to check for updates it does its checking for updates thing then installs any available update but once it has completed this and I click on "Advanced Options/View Update History" in that all I get is a blank page and all it says is no updates have been installed yet....

But I know that it has installed windows defender updates? because I have seen it download them and complete the updates?

I have tried the reset (windows update .bat) file floating around on the forum, but all that does is clear everything and still no updates are showing in the list when I go to "Advanced Options/View Update History"...

Can anyone please help me get that all back to normal....

This has only been an issue since this update to Windows Pro v1511 (OS Build 10586.14)..

How do I know that the updates in Defender or anything else for that matter are actually installing.. seeing that they are not being listed in the "View Update History" list...

Is anyone else having this issue and if so any assistance on how to fix this will be appreciated...


A:Windows Update - "Advanced Options/View Update History" Problem

Hello kokakola,

You might see if resetting Windows Update may show the history of what you install afterwards.

Windows Update - Reset in Windows 10

7 more replies
Answer Match 78.12%

On the gaming PC that I'm fixing for my son's friend, the WEI fails to complete, and fails the "video" portion... could the old 9800 GTX 512MB video card be failing? I've installed the newest nVidia drivers and all seems to running well, but I can't use WEI to get a baseline before I start tweaking the BIOS settings... Anyone recommend anything? Thanks!

A:WEI fails to complete, fails the "video" portion...

I had that issue when I installed my new GPU. No fixes ever solved the issue until I performed a clean install and it got detected by WEI again.

But I wouldn't trust the WEI to guide performance. I mean, an old GT430 scores 7.9 randomly. Why.. because it's NVIDIA? =p

5 more replies
Answer Match 78.12%

On the gaming PC that I'm fixing for my son's friend, the WEI fails to complete, and fails the "video" portion... could the old 9800 GTX 512MB video card be failing? I've installed the newest nVidia drivers and all seems to running well, but I can't use WEI to get a baseline before I start tweaking the BIOS settings... Anyone recommend anything? Thanks!

A:WEI fails to complete, fails the "video" portion...

Flog it with FurMark, maybe?

That's an OpenGL test, so it may not expose DirectX issues, but I hope that it would cause a crash if the graphics card was beginning to fail.

8 more replies
Answer Match 77.7%

Recently my computer is giving error messages for .exe tasks. I counted over twenty upon start ups and after. The exact messages read: "Google Update.exe (or other task names) - Bad Image", "The application or DLL "C:\PROGRA~1\Google\GOOGLE~4\GOEC62~1.DLL is not a valid Windows image. Please check this against your installation diskette."

My Operating System is Windows XP. I did a HijackThis scan as follows, and thank you for your help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:17:32 PM, on 9/28/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Progra... Read more

A:"Google Update.exe - Bad Image" & "not a valid Windows image"


I see on the HijackThis log, line 020 is the line that I'm getting on the error messages regarding bad image. So now, my husband uninstalled the Google download he did before and also uninstalled the folders with Google in them. The result is that the "Bad Image" pop-up messages have ceased, but I don't know if that's all we need to do.

I did another HijackThis log, which follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:10:56 PM, on 10/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\RegCure\RegCure.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common... Read more

2 more replies
Answer Match 77.7%

I am getting this error message: "WindowsUpdate_8024400E" "WindowsUpdate_dt000" can any one help me with this? Thanks

A: "WindowsUpdate_8024400E" "WindowsUpdate_dt000" error message

twmom, Windows Update error 8024400E indicates that you're running into temporary connection errors in trying to check for updates. Please refer to this Microsoft KB article, which contains a lengthy list of troubleshooting steps.-Alex

3 more replies
Answer Match 77.7%


I have a laptop Toshiba, Satellite A45 and I can't get on the web, or load most of my programs due to an error message saying "one touch can't enumerate". When I tried to load the Maxtor One Touch CD to remove and re-install, I got the error message, "can't scipt" (error message Microsoft 1719) "Windows installer service could not be addressed". I had downloaded a spyware program and backed up first, but cannot upload the back up due the problems. Any help would be greatly appreciated. I am on my desktop, so can receive email. Thank you,

Don Winn, Switzerland, FL

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Answer Match 77.28%

Can anybody help me with this. I thought I solved the problem switching to a local account after first occurrence of this after a lone update a few days ago. It has done it again with local account. Please help me fix!

TIA Mark

More replies
Answer Match 77.28%

Hi everyone....

the latest Windows update "2014 time zone update for Russia "....KB2998527 was released 9/23/2014.

It it necessary for those of us who live in the US to install this update?
I have become very cautious about installing Windows updates since the problems the the early August Windows updates have caused.

thank you...


A:Windows update "2014 time zone update for Russia "

I hope it isn't necessary since I hid it because of the problems the last Russian update caused (I hid that one, too).

2 more replies
Answer Match 76.44%

Had a sudden inability to go much further than a third or forth-level download on ANY given webpage and then PC would seize-up, requiring "cont+alt+del" in order to get freed-up. Thought perhaps I picked-up a bug of some sort during a recent google search, and went immediately to Panda and Trendmicro to perform both virus as well as malware scans. While the Panda scan was loading-up, I received the following error message....

... " DoPatch....dll reports error....Error "C:\WINNT\patch.utp"....unreadable or not a patch file..."

Was able to complete both scans. Nothing found other than tracking cookies.

I then did a file serch for the above and located it. It was installed TODAY apparently, and not by me, within minutes of the problem starting.

I'm guessing someone/thing slipped this patch into my WINNT file or modified it while I was doing the google search, so I have included a HJT scan below.

Hope this all makes sense and ties-out to something. Any help would be genuinely appreciated-

__________________HIJACK SCAN BELOW__________________________
Logfile of HijackThis v1.99.1
Scan saved at 12:42:23 PM, on 5/11/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\syste... Read more

A:"DoPatch" error message - "dll reports error" causing pc to seize-up (HJT attached)

Bump for HJT expert

1 more replies
Answer Match 76.44%

I have had my Dell 8700 for little over a year and have had problems from the beginning.  I am 72 years old, and I am at my wits end!!!

A hard drive was replaced in the summer of 2015, but I have still had problems with the computer shutting down and my having to refresh it to factory setting.

I thought updating to Windows 10 would solve some problems, and I did this in October, 2015.  Everything was fine until a couple of months ago.  The end result was when I tried to refresh the computer to factory defaults, it went back to 8.0 or 8.1, and I evidently lost something in the process.
Now, I cannot update to Windows 10 and when I tried to resinstall the Dell Operating System, I get for both:  "WE COULDN'T UPDATE THE SYSTEM RESERVED PARTITION."
I DO HAVE A SYSTEM BACKUP ON 20 CDS (MADE WHEN I HAD WINDOWS 10).  Could I reinstall the system with these backupdisks?  How do I do that?  I also have a Dell 2 Boot USP stick, I have a recovery stick, too, but it semed that when I used this, I received a message that not all files were recovered
What should I do at this point? 

A:Error message when trying to update to Windows 10 or to reinstall operating system 8.1: We couldn't update the system reserved partition."

On MBR disk, Windows 10 requires a 500MB system reserved partition, while 100MB in Windows 7, so you can try to extend system reserved partition.
In disk management, you can only extend partition using the unallocated space next to its right side. so even if you shrink D: drive, the option to extend the efi partition is still grayed out. My suggestion is to use a third party software, AOMEI Partition Assistant, both the standard (free) or the Professional(paid) version can extend partition as long as there is unallocated space on that hard drive. to see more information read:
Fix "We Couldn?t Update the System Reserved Partition" Error

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Answer Match 76.44%

i had a iso file of windows 7 ultimate.
i want to format my i thought of creating a bootable dvd.

but when i was selecting the iso file of windows 7 is giving an error message as "invalid iso file"

can any one help me how to fix this??

A:"invalid iso file" error message in windows 7usb/dvd tool


When are you getting this error message, have you tried to burn the ISO to a DVD?


5 more replies
Answer Match 76.44%

I just began getting this error yesterday. What is the likelihood that another issue besides a failing hard drive is causing error? Secondly, I've already purchased a new hard drive as a precaution. What is the fastest/easiest way to backup/clone this drive?

A:"Windows detected a hard disk problem" error message


Please open an elevated command prompt.
When you have the command promt open please enter the following command:
sfc /scannow and press enter.
After the scan is 100% and the scan did repair files please restart your computer.

Please re-open an elevated command prompt and enter the following command:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

The cbs.log file will be posted on the Desktop as the current user, named sfcdetails.txt. Please attach this file in your next post.

Note: You can also copy/paste the commands to make it easier.

1 more replies
Answer Match 76.44%


I've been having this problem for a few days now. Every time I start up I get this error message Windows - no disk Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9. Also when I open up task manager the window looks funny i.e. all the tabs disappear and I cannot close it. This thing seems to be slowing down my system.

Please advise. Thanks!


A:Solved: "Windows - No Disk" error message [moved from XP; further malware help may be

8 more replies
Answer Match 76.44%

I've gotten this message at various points when installing certain software. No more than anyone else, I expect. The thing is I don't care that the software hasn't passed Windows' super secret test. This has never stopped me from installing software. I know Microsoft wants to protect me from myself, but I really don't think they know best. So is there a way to blanket disable this message for everything?

A:Can I disable the "software has not passed Windows Logo testing" message?

CaptainSiberia said:

I've gotten this message at various points when installing certain software. No more than anyone else, I expect. The thing is I don't care that the software hasn't passed Windows' super secret test. This has never stopped me from installing software. I know Microsoft wants to protect me from myself, but I really don't think they know best. So is there a way to blanket disable this message for everything?Click to expand...
If you're talking about the software that comes with hardware, you can turn that off in Control Panel>System>Hardware>Driver Signing by ticking "Ignore". I've never seen any other software warnings but then my software requirements are pretty conservative.

1 more replies
Answer Match 76.44%

I installed Windows 7 a few weeks back with no hitches but over the last week I have been getting regularly kicked off line with above message that the default gateway was not available!

Fortunately the Windows troubleshooter fixes it every time but intrigued why it keeps happening.

I have reset the adaptor and the router but still no luck!


A:Constantly dropping offliner with "default gateway" message on Windows 7!

do you have more than one computer on the router?
may there are some DHCP trouble with a other machine that uses a fix address.
what details did windows troubleshooter gives to you?

1 more replies
Answer Match 76.44%

I keep getting the "Please wait while Windows configures Ms Office Professional Edition 2003" popup whenever I open a Ms Office Document, or the System Restore, or even when I open a conversation in Yahoo Messenger! I have to cancel it 3 times before it dissapears.
I mention i have no incomplete instalations cuz i have the habit of goint into "Program Files" and deleting any folders of software i uninstalled long ago.
My system:
OS Version: Microsoft Windows XP Professional, Service Pack 2, 32 bit
Processor: Intel(R) Atom(TM) CPU N270 @ 1.60GHz, x86 Family 6 Model 28 Stepping 2
Processor Count: 2
RAM: 1013 Mb
Graphics Card: Mobile Intel(R) 945 Express Chipset Family, 64 Mb
Hard Drives: C: Total - 35000 MB, Free - 9573 MB; D: Total - 41307 MB, Free - 24610 MB;
Antivirus: Avast! Free
I've been researching this issue for a loooong time and no solution worked for me(
Please!! Any help will be hugely apreciated!!

A:"Please wait while Windows configures Ms Office 2003" ERROR MESSAGE

7 more replies
Answer Match 76.44%


I have been getting a really annoying error lately every time I reboot.

The error message "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience" appears a few minutes after start-up.

I click "To see what data this error report contains, click here." and it shows this:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: ws2_32.dll
ModVer: 5.1.2600.2180 Offset: 0000664d

I have run Spybot S&D, Ad-Aware Professional and Trend Micro OfficeScan but i still get the problem whenever I restart my computer.

Although my windows seems to be working properly after I click "don't send report" (due to restore settings?), the error message annoys me every time i restart my computer.

What shall I do to repair the problem? Please let me know if you need my HJT log. Thank you and I hope to hear from you soon!


A:Start-up error message: "windows has encountered a problem & needs to close"

The next time the error dialog opens, use [Details] to get the exact Error Code and description.

Now see: Windows System Error Codes

You should bookmark the above site AND Microsoft Stop (BSoD) Codes

2 more replies
Answer Match 76.44%

Okay , this is going to be a very long post . So bear with me here

I have an acer aspire 5742g laptop . I use wifi at my home , and the wireless network seemed to work fine there.

Then after a few days I came to the hostel . We have wifi in the hostel , so I tried to connect my laptop with the wifi . And there is a message that came , "Unable to connect to stes(name of the wifi network ) , earlier I thought that it was a temporary thing and that it would work the next day, but then the next day , my room mates arrived and their laptops connected easily without the error message .

1)When I click on the wifi icon on the right hand side bottom bar , I can see the network , but it does not connect , and gives me the same error message .

2)When I click on Network and Sharing Center , and then on manage wireless network , I don't see the name(stes) of the wireless network(So I can't even remove it)

3)I have tried uninstalling,installing,updating my network adapter , drivers etc . but none of the things have worked .

I can't seem to figure out what the problem is . Its really bugging me now :| , I formatted my laptop , restored it to factory settings , nothing worked.
I also tried to connect through a hotspot which I made from my mobile and it got connected easily without any problem .
Can anyone help me out here ?

A:Getting message "Unable to connect to wireless" after multiple attempts(Windows 7)

16 more replies
Answer Match 76.44%

My Windows IE8 used to work perfectly, but recently it has stopped working. I have tried all I know to do to fix the problem. Below is my basic computer specifications: Will someone please help me fix this problem?
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Sempron(tm) Processor 3200+, x86 Family 15 Model 47 Stepping 2
Processor Count: 1
RAM: 446 Mb
Graphics Card: NVIDIA GeForce 6150, 256 Mb
Hard Drives: C: Total - 57239 MB, Free - 44421 MB;
Motherboard: WinFast, C51MCP51, FAB1.0, WYWU61900467
Antivirus: AVG Anti-Virus Free, Updated: Yes, On-Demand Scanner: Enabled

Thanks very much

A:Windows IE 8: error message "Internet Explorer cannot display the webpage"

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.


PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>



Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to trans... Read more

1 more replies
Answer Match 76.44%

I'm at a loss as to how to get rid of install wizard message, "Found New Hardware - Windows needs to install driver softwarefor Universal Serial Bus (USB) Controller". Remains on desktop.  My printer is USB attached and working fine.  I've been into the Device Manager and tried seemingly everything possible...with NO success.  Desperate for help...thanks!

A:Message,"Found New Hardware-Windows needs to install driver software for USB Co"

You are using Vista? How long has the problem beenwith you?What printer do you have? Some all-in-one printers require install of up to three devices to be complete.

7 more replies
Answer Match 76.44%

Sorry if it's hard to read. I've gotton it 6-12 times and thought I should take action.

Anyone??? Anything??? Please.

A:"A problem has been dected and Windows has been shut down..." Message On Blue Screen

16 more replies
Answer Match 76.44%

My computer randomly receives this error, and this link here;en-us;827663 is what I think I have been receiving. It said this problem should be resolved by updating to SP2. Well I have SP2 and I still am receiving this problem. Could there be any other possible problem that could be interferring here.

A:Random "0x0000008E" Error Message on a Blue Screen in Windows XP

Closing duplicate, please reply here:


1 more replies
Answer Match 76.44%

This sound will simply not turn off. I change the setting from "Default (type)" to "Don't play a sound," and click OK. Nothing changes. I go back to the 'Sound' tab and it's back to "Default."

I had the 'instant message' sound shut off on my previous version of Messenger for as long as I can remember.

A:"New Instant Message" sound in Windows Live Messenger 2011

6 more replies
Answer Match 76.44%

I have a laptop with a USB 1.1 sockets only running Windows XP SP2.

Whenever I plug-in my USB flash drive or wireless card (both of which are USB 2.0 devices), I get the annoying ballon/message pop up stating "This Device Can Perform Faster" (if plugged into a USB 2.0 port etc).

Both devices work fine at 1.1 speeds, and I don't want to be reminded of the fact that I only have a 1.1 socket every time I plug the bl**dy thing in!

Is there any way of making a registry entry/edit or some other way to stop this popping up? I've found plenty of info on how to turn pop-up ballons/messages off altogether, but I only really want to stop this one.

If anyone knows, it'd be greatly appreciated! Thanks in advance.

PS: I've searched on TechNet but that only returns the usual un-related crap.

A:Disable the "This Device Can Perform Faster" balloon/message in Windows XP SP2

In Device Manager, click on the USB host controller, click the Advanced tab and then check the box on the bottom of the window that says "Don't tell me about USB errors." I think you need to do this for each USB controller listed under USB in Device Manager so that the error message will not appear no matter which controller the device gets plugged into.


3 more replies
Answer Match 76.44%

I have tryed to play audio and video files on my computer and I get the following message, "This program has performed an illegal operation and will be shut down." If the problem persists, contact the program vendor."

I then close the message and the media player shuts down.


P.S. I am using Windows 95 and Media Player version 6.4.

A:[Resolved] Windows Media Player: "Illegal Operation Message"

15 more replies
Answer Match 76.44%

How do I solve the "Feature ID not registered" error so I can access my Windows files?

A:Windows cannot be activated due to error message "Feature ID not registered" How to solve?

that's a 'file association' error, sometimes Office related ... are you trying to open a document? or what?


5 more replies
Answer Match 76.44%

The system is hanging and slow as if you're running 15 processes at once, and there's a message and some stuff telling me to scan my machine and dropping me to a website advertising a scanner.

"Windows Security Alert
Windows has detected an Internet attack attempt... Somebody's trying to infect your PC with spyware or harmful viruses. Run full system scan now to protect your PC from Internet attacks, hijacking attempts and spyware! Click here to download spyware remover for total protection."

"Microsoft Internet Explorer
SecurePCCleaner may find dangerous traces that need to be cleaned. Don't let your privacy and reputation to be ruined by them. Making your private information public can cause problems with your boss, family or friends. Click 'Ok' to start SecurePCCleaner scanner to remove compromising traces and setup controls to protect your privacy by cleaning or removing dangerous information."

There's a process that's created a "red X' icon in the system tray that is giving notification of viruses and trying to advertise a scanner too.

Please, any assistance to get rid of these would be greatly appreciated

Deckard's System Scanner v20070905.67
Run by Ryan on 2007-09-24 21:16:38
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

-- Last 5 Restore Point(s) --
97: 2007-09-25... Read more

A:Constant lagging. Fake "Windows Security Alert" message

Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


You don't seems to have an active Anti-Virus program. Why is that?

Connecting to the Internet without antivirus protection is a "Welcome" doormat for malware. It can take as little as eight seconds to infect an unprotected computer.

We will address that after we regain some control of your machine.


Please download SmitfraudFix (by S!Ri) to your Desktop. We'll use this later.

Download combofix.exe to your desktop.
Double click on combofix.exe & follow the pro... Read more

15 more replies
Answer Match 76.44%

Hi there,
I am getting a repeated "Windows Module Installer has stopped working" message which says that the file that describes the problem is:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TrustedInstaller_5480538538f23ac44dfcd994b 3e5d340663098_cab_670b9c43\WER9B8A.tmp.hdmp.

Windows Update hangs and gives no error message but says no Windows Updates have been carried out (ever). Have tried to run SURT but it just hangs on the first step, searching for updates (left it for 3 hours or so). SFC Scan gives error message "Windows Resource Protection could not start the repair service". I attach CBS folder.

Be very grateful for any help.


A:"Windows Module Installer has stopped working" message constantly

There's a fairly critical error in the last CheckSUR that ran -

(f) CSI Payload File Corrupt 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
this file is central to the servicing capabilities of Windows, so the fact it's missing may be causing all your other problems.

The CBS log however is more interesting.
SInce early November, almost the only activity recorded has been repeated installations of the same software at boot.

2013-11-17 10:28:44, Info CSI 00000006 IAdvancedInstallerAwareStore_ResolvePendingTransactions call 1 loaded 8 pending advanced installer operations
2013-11-17 10:28:44, Info CSI 00000007 Begin executing advanced installer phase 8 index 0 (sequence 0)
Old component: [l:0]""
New component: [l:0]""
Install mode: uninstall
Installer ID: {51d813ef-83f1-42de-a2ee-89ee4633a7c9}
Installer name: [25]"RegistryKey SD Applicator"
2013-11-17 10:28:44, Info CSI 00000008 End executing advanced installer (sequence 0)
Completion status: S_OK
One or two people have reported uninstalling .NET 4 for a while, then reinstalling it solves this problem - it's certainly worth trying.

Uninstall it from the Programs listing reboot, then run the cleanup tool from here...
.NET Framework Cleanup Tool User's Guide - Aaron Stebner&#39;s WebLog - Site Home - MSDN Blogs

Reboot ... Read more

9 more replies
Answer Match 76.44%

I am getting this error message when I try to download windows media player 10.

"Error creating process <C:\DOCUME~1\JASON1\LOCALS~1\TEMP\IXP000.TMP\setup_wm.exe /P:C:\Documents and Settings\jason #2\Desktop\mp10setup.exe>. Reason: The system cannot find the path specified."

I am running windows XP, and I already have media player 9. I have already downloaded the file onto my desktop. The error message pops up when I try to open the setup file. Any adivice would be greatly appreciated!!

A:Windows Media Player error message "Cannot find path specified"

12 more replies
Answer Match 76.44%

I recently received an old laptop that was factory restored from a relative, and started using to play games. Recently, however, I began to receive the message "windows explorer is not working" on startup, and about half the times it would go away and I would be able to use the computer (if i hit cancel a lot of times), and half the times it would just cause the interface to disappear, leaving only the background, and I would have to restart. The error would not pop up when I clicked on a folder, which is different from the problem that others have, and seems to only appear upon startup and when trying to access Event Viewer (however I managed to open it up through "event logs").
So far, I have tried:
-System Restore (dates don't reach far back enough, oddly)
-Uninstalling programs that may cause this (7-zip, etc.)
-Running a anti-virus scan (Malwarebytes Pro)
-Startup Repair
-Sfc /scannow (in both normal and safe modes)
-Memory Diagnostic Tool (RAM scanner)
-Updating Drivers
-Updating Windows
And I think that's it so far. Here is the error I found in the Event Viewer:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: MSVCR100.dll, version: 10.0.30319.460, time stamp: 0x4db1316a
Exception code: 0xc0000005
Fault offset: 0x000000000003c135
Faulting process id: 0x66c
Faulting application start time: 0x01cf5c25e937e442
Faulting application path: C:\Windows\Explorer.EXE
Faulting mo... Read more

A:"Windows Explorer Not Working" message on Start-up,causes blank screen

Maybe the best thing to do is to restore it to it's factory new state again and start over.

You can usually do that from the Start Menu or by pressing a Fn key during boot.

1 more replies
Answer Match 76.44%

There is a small circle above the internet access icon when I first open Microsoft Edge or when I first turn on the computer. I am connected to the internet but I can't access outlook or some things on the task bar or the desktop.

A:Has anyone gotten the message "Windows couldn't connect to group policy service"?

Do you have smart screen turned on?Are you using a firewall?
Please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

2 more replies
Answer Match 76.44%

Hi all.

Every time I boot up my computer (Win7 home premium 64-bit), I get the message that says "Preparing to configure windows", right after this, I get the "Configuring windows updates" message where it shows the progress from 0-100% before it loads windows 7. This has been happening all day today. I have never seen it happen more than once. Nothing is wrong with my computer that I can tell, this is just a nuisance because it pretty much doubles my startup time! I am familiar with the windows update process and I understand that from time to time windows will automatically install updates when you boot up after downloading updates. Why is it now showing this every time I start up, and what can I do to fix it? I really appreciate any suggestions and help!

Ps. When I try to search for updates thru windows 7, it takes a log time and then I get an error code 0x80040154 I do not know if this is related to what I'm experiencing, but I assume so.



A:"Preparing to configure windows" Message EVERY time I boot up

I believe you can beat this by deleting the pending.xml file located @ C:\Windows\winsxs\pending.xml

I've only done that on vista not win 7 so you may want to back up the file to another location before removing it. Just in case.

9 more replies
Answer Match 76.44%

I'm sorry if this is on the wrong forum section.

Some weeks ago I activated my Windows 7 Ultimate 64b and it worked perfectly. But now my computer is nagging about my copy of windows not being genuine. This message keeps popping constantly since yesterday.

How can I make it disappear and never show up again?

A:"Your Windows isn't Genuine" how can I make this message stop showing?

The last time it happened to me - I removed the last few Windows Updates, and Windows became genuine again. Do you know if a few Windows Updates got in just before this message began appearing?

[By few WUs, I mean I ran a concocted batchfile, restarted, no more non-genuine problems. There can be a price to pay, one has to have current OS partition backups - just before the message would be best, 2nd best is just before running this can-be-caustic batchfile.]

1 more replies
Answer Match 76.44%

Hi i have avast server edition on a windows 2003 sbs server and it recently detect and remove the file autorun.vbs since then im not able to open my hard drive with a double click i get the message " can not find script file c:/autorun.vbs" I've seen this same issue on other threads but the programs they use doesnt work with windows 2003. i'll be very glad if someone could help me.

Logfile of HijackThis v1.99.1
Scan saved at 9:13:07 AM, on 5/30/2007
Platform: Windows 2003 SP1 (WinNT 5.02.3790)
MSIE: Internet Explorer v6.00 SP1 (6.00.3790.1830)

Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\aswServ.exe
C:\Program Files\Alwil Software\Management Tools\mirror\httpd.exe
C:\Program Files\Alwil Software\Management Tools\avEngine.exe
C:\Program Files\Firebird\Firebird_2_0\bin\fbguard.exe
C:\Program Files\Firebird\Firebird_2_0\bin\fbserver.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$SHAREPOINT\Binn\sqlservr.exe
C:... Read more

A:Same 'Can not find script "c:\autorun.vbs"' message on Windows 2003 sbs

Hi, alejandr0

If you have a USB Flash drive, make sure you have it plugged in.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

F2 - REG:system.ini: UserInit=userinit.exe,autorun.bat

Now close all windows and browsers, other than HiJackThis, then click Fix Checked.

Close Hijackthis.

Download the enclosed folder. Save and extract its contents to the desktop. It is a folder containing a Batch file, Autorunsquery.bat. Once extracted, open the folder and double click on the Autorunsquery.bat to run the file.

Hopefully, It will produce one file, Report.txt.
Please post the contents of Report.txt in your next reply.


1 more replies
Answer Match 76.44%

My laptop is getting really slow and i cant use browser as it gets slower and hangs a lot. What do i do ?

A:windows error message says " your hard disk is at risk"

16 more replies
Answer Match 76.44%

Hi! I've been getting the above issue where the Windows Login screen displays the string "1 unread mail message" when I click on Log Off Administrator and select Switch User to temporarily log myself out of the system when I'm about to take a break. It appears right above the "...programs running" string and beneath the user name (in this case, Administrator), and I want to know how to get rid of it. It started after I installed Windows Live Messenger. I can't recall what exactly I did to make it appear, but I did uninstall the program, yet the issue remains. Any suggestions on how to deal with it?

A:"...unread mail message" on Windows Login screen.

Give this a read: How to Turn off xp login screen unread mail count

1 more replies
Answer Match 76.44%

a friend of mine has a sony vaio laptop with windows 8 on it,but she wants windows 7(plus there is a problem with the laptop,the internet eplorer doesnt open,the window opens for half a second and then closes,and no internet-related application works).i first used a boot usb,configured the bios so that it boots from external devices first and then used the assist button on the laptop to make it manually boot from an external device.the message"operating system not found " came up.then i extracted the iso to an external hard drive to boot it form there and the same message came up.i even burned the image to a dvd and made it boot from the optical drive,but the same message came up.what can i do?or is there some hardware problem which also explains the internet applications not opening?thnx in advance

A:"operating system not found" message when trying to install windows 7

It requires disabling Secure Boot first to upgrade a Win8 PC to Win7: UpDowngrade Windows 8 to Windows 7.

Then follow these special steps to install to UEFI (Unified Extensible Firmware Interface) - Install Windows 7 with - Windows 7 Forums

or Bypass UEFI to Install WIn7.

To understand UEFI better so you can choose, watch this video: Technical Note: UEFI BIOS vs. Legacy BIOS - YouTube

You need a bootable DVD or flash stick installer which is provided in these same steps that will show you how to get and keep a perfect Clean Reinstall - Factory OEM Windows 7. To use flash stick installer there are also these special steps for UEFI Bootable USB Flash Drive - Create in Windows

9 more replies
Answer Match 76.44%

I have my Toshiba laptop set to turn off the screen while it downloads overnight. Every morning, I find the same problem: the computer has completely locked up with no pointer. I can't do anything, so I have to press and hold the power button to restart the machine. On restarting, the computer gives me the standard "Windows has recovered from an unexpected shutdown" error. Yes, I know. Windows doesn't need to tell me this. I know there was an unexpected shutdown because I shut it down, unexpectedly.

I'm not interested in fixing the problem. I've tried, and nothing I do helps. What I want is to simply eliminate the error message. Is there a way to get Windows 7 to stop telling me what I already know? It's very annoying.

A:Disable "Windows has recovered from an unexpected shutdown" message

I figured it out. Tell Windows to quit whining. Go into the Group Policy Editor. Under "Computer Configuration," select "All Settings". Scroll down until you will find an entry labeled "Turn off Windows Error Reporting". Right click on it and select "Edit". Tick "Enabled'. This turns off Windows error reporting.

It doesn't fix the improper shutdown issue, but it's good enough for me and the girls I go out with.

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Answer Match 76.44%

Running Windows Live Mail 2012 on a Win7 64bit PC.
I am trying to find a way or registry hack to remove/hide the "search for a message" box that appears just below the ribbon in Windows Live Mail 2012. Any assistance appreciated. Thank you.

A:Remove the "search for a message" box in windows live mail

Hello and welcome thread mate probably a daft question but why remove it?? I use it all the time with the amount of mails I have and it takes up such little space.

Having said that I would hazard a guess that apart from mucking around in the registry (fraught with horrible consequences) I can see no way of doing what you want to do.
If you do want to go that route I would suggest doing this at the earliest opportunity. I always do this after each and every install in two locations for safety sake.
Registry - Backup and Restore

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