Tech Problem Aggregator

Scrolling via touch pad doesn't work.

Q: Scrolling via touch pad doesn't work.

So recently my laptop Pavilion DV6xxx updated the OS to Windows 10 64 bit and for some reason the touch pad works, but the scrolling system i.e. the designated scroll bar partition doesn't scroll any more. I have the Synaptics Pointing device software and my system is up to date in drivers yet it doesn't work. Please help as not being able to scroll with the touch pad is a huge inconvenience.

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Answer Match 96.6%

I have been facing this issue from the day one since I installed Windows 10 on my laptop (Dell XPS L502x).

Native Windows Applications like all browsers, office products etc. anything that is not from the Store, works fine. I can use Touch Pad scrolling with no trouble. e.g. on Internet Explorer, Chrome, MS Word, etc.

But the apps that come out of store or the apps like those which come pre-built with Windows 10 such as new Settings UI, Microsoft Edge. Touch Pad scrolling just don't work with these apps. When I perform scrolling the scroll-icon appears but doesn't scroll the content.

This issue is only with Touch Pad. External Mouse works great with scrolling on any kind of app.

Hope to find a solution here.

PS: drivers are all good on the machine and up to date with no warning or error.

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Answer Match 76.86%

I purchased a HP Notebook with Windows 10 installed. I use it for work purposes, and my business requirement is to have Windows 10 PRO installed. Once I installed the PRO version, the page scrolling feature ceased to work, as did the two finger feature. Any help on making the correction?

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Answer Match 76.02%

hi guys

i bought this a while back
Packard Bell EasyNote TE11HC review | Expert Reviews

default windows 8, i couldnt get on with windows 8 unfortunately then it went totally crazy so i installed a copy of windows 7 ultimate x64
with windows 8 my mouse pad was awesome, swipe pinch zoom two finger scroll etc.

now with windows 7 nothing, not even the side scroll section of the pad works just normal mouse navigation and button clicks

ive installed every driver under the sun ALL of them, old, new, windows 8, windows 7, 32bit, 64bit,
when i install synaptics it says its a regular ps2 mouse and pad no settings for multi touch

im not a total noob so i went through all the stuff i know and checked forums even downloaded gesture suite which couldnt intall due to errors, then cant uninstall synaptics drivers with revo uninstaller due to some dll error so uninstalled with device manager and deleted the registry entries with revo, but when i reboot windows auto installs drivers

i even went to settle with two finger scroll app, and that came with error no touchpad, but i must have a touch pad because it worked with windows 8
basically i cant get it to work, lol, cant take it anymore! how can i fix it chaps???

all of the drivers are working fine

ive honestly got all of the drivers 10/15 different drivers

A:Cannot get multi touch gestures or scrolling to work on synaptics pad

yeah so i'm stupid, there was a link underneath my post regarding harware IDS, i googled my hardware code ACPI EDE0500 somthing like that, first result was elantech, sooooo wasnt synaptics all that time, which is annoying because the software on windows 8 im sure said synaptics anywhoo, elantech for you folk out there who are silly like me

works fine now

1 more replies
Answer Match 71.82%

I recently got a new laptop with Windows 8 and upgraded to Windows 8.1.

I absolutely love the two finger scroll feature. It's very convenient in web browsers and the start menu. However, it doesn't always work, and I can't find a trend for when it works. It simply works sometimes and not others.

Where can I configure the settings so that I always have two finger scroll?

A:Two finger scrolling doesn't always work

Thru playing around I found that 2 finger scroll won't work if one finger starts off of the edge of the pad. Make sure that both fingers plant on the pad itself when starting a scroll. I operate my pad with my left hand and I had a lot of trouble accidentally hitting the left edge when I first got win 8. I long ago disabled whatever the left edge swipe was. The same might be true for the right edge for right-handers.

Currently 2 finger scroll is reliable for me. I guess it could also be a driver issue with your particular pad.

3 more replies
Answer Match 71.82%


Been through internet trying to look for an answer for my problem; how do I apply scrolling, pinching etc. on my touchpad?

Scrolling has never been working with this laptop (2 months old), and before now, even moving cursor was unreliable, since sometimes when launching the laptop the touchpad was completely dead and didn't react to anything.

Now there doesn't seem to be problems with that since I uninstalled touchpad driver and restarted my computer, but still scrolling doesn't work.

Troubleshooting for this problem has been no good.
They all lead you to first search for mouse in start screen -> mouse properties -> advanced and from there you can adjust mousepad settings.

I don't even have this tab on my laptop, while all other ones are there (buttons, pointers, pointer options, hardware).

How can I adjust touchpad settings on Satellite z30-A-1DJ?

A:Scrolling doesn't work on Satellite Z30-A-1DJ

The mentioned touchpad features should be supported by software as well as hardware.
There are different touchpad standards like Synaptics, Alps as well as Elan which support different features and different software.

In case such software isn?t installed or does work properly, the touchpad scrolling as well as other features would not be available.
It could be also possible that the built-in touch module would not support additional features.

From my knowledge the Satellite Z30-A-1DJ should be equipped with an Alps Electric touchpad and this touchpad is different and does not support the same settings liek Synaptic or ELAN touchpad.

However, as you mentioned, the additional settings for Alps Electric touchpad can be found in
control panel ? mouse ? last tab (Advanced)

If you want, you could try to install the Synaptics touchpad driver which was released for other notebook series like Portege Z10T-A

I?m not quite sure if this Synaptics software would work properly in connection with the Alps electric touchpad but its definitely worth a try.

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Answer Match 70.56%

Hi everybody,

I used unistalled everything on my Satellite laptop and reinstalled Windows 10.

Now all the toshiba applications are gone.
This is not my problem.

My problem is that scrolling on my touchpad doesnt work.
Synaptics is gone and when I try to install a new driver (Touch Pad driver) he gives an error after the installation.

Synaptics has been installed accept for the mouch uttilities.

Can somebody help me.

Greetings, Jiska

A:Touchpad scrolling doesn't work after Windows 10 upgrade

I don’t know what notebook model you have but fact is that not all notebook series are supported for Win 10 upgrade.
In such case the Win 10 drivers will not be released for such unit….

The touchpad scrolling requires additional touchpad driver…
If your unit supports Synaptics touchpad, you could also use the driver from Synaptics driver page:

But currently driver for Win 10 isn’t available… you could try to install and use the Win 8.1 driver but I’m not quite sure if it will work properly….

1 more replies
Answer Match 70.56%

Updated HP Pavillion HDX and Acer Aspire 6935 to Windows 10 and scrolling doesn't work. Both computers are 'old' but work perfectly as well as being deemed suitable for Windows 10 but a real pain without scrolling. Neither manufacturer have drivers for Windows 10 for these models. Pad works fine, just the scrolling not working. Any ideas?

A:laptops updated to Windows 10 and now scrolling doesn't work on either of them.

I have the same problem with my Dell Inspiron 1525 laptop. I've tried installing drivers for different Dell Inspiron models that are Windows 10 supported with no success. I've even tried installing drivers intended for different brand (eg Lenovo, HP, etc.), Windows 10 supported laptops with no success. If you find a solution please let me know so I can try it on my machine.

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Answer Match 69.72%

Touch pad doesn't work if you close and open the laptop, sometimes the touch pad turns off on it's own. I have checked the settings for the touch pad and for what the computer does when closing the lid, they are correct. Tried booting in safe mode and still had same results. The only way to get the touch pad to come back on is if you reboot the computer. Any ideas?

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Answer Match 68.88%

hi recently my laptop has had a problem concerning a update from microsoft and has been restored to an earlier point before the update. Now my touch pad won't work so i got to connect a mouse every time i want to use it is there any reason it won't work concerning drivers or is my touch pad broken...

Thanks in advance
P.s. its a sony vaio with vista installed intel dual core 1.67ghz
2Gb ram
120gb of hard drive space
im ussually good at fixing this kind of stuff but its my first time using vista

A:Laptop doesn't work with the touch pad

Did you reinstall the drivers/software?

1 more replies
Answer Match 68.88%

Hi,thanks a lot from hp companyI bought hp envy k212ne last week and I removed ubuntu and I installed windows 8.1 and I downloaded all of the drivers for my laptop from hp support .In addition before I install drivers in my laptop , I saw pen and touch in my control panel , but now it isn't there.Then I went to device manager (Human Interface Devices ) but I didn't saw HID-COMPLIANT TOUCH SCREEN ,there.So I need your help .Plz help me.

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Answer Match 68.88%

The touchscreen on my Yoga 260 isin't working. I first noticed this problem when the screen was acting wierdly. When you tap on your yoga a light circle appears and fades over time to mark or show where you tapped and when you swipe a trail or tail appears behind of where you swiped then disappears over time. So when I opened my Yoga these taps and swipes were appearing all over the screen ramdomly in a very rapid pace. So I restarted my Yoga and saw that the swipes and taps were still there. So I chose to restart the Yoga again and the taps and swipes dissapered. After that I noticed that the touchscreen became unresponsive but the computer runs as normal butthe screen is unresponsive. Before I discovered the problem I could remember dropped the computer a small height but caught it. If there's a solution to this problem I'm happy to listen! Thanks. 

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Answer Match 68.88%

I just purchased this laptop yesterday, 9/12, and it was working perfectly fine until today. I was working on it and the touch screen stopped working so I can only use the keypad. I'm wondering if something went wrong with the laptop or if it can be easily fixed!!

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Answer Match 68.88%

Hi,thanks a lot from hp companyI bought hp envy k212ne last week and I removed ubuntu and I installed windows 8.1 and I downloaded all of the drivers for my laptop from hp support .In addition before I install drivers in my laptop , I saw pen and touch in my control panel , but now it isn't there.Then I went to device manager (Human Interface Devices ) but I didn't saw HID-COMPLIANT TOUCH SCREEN ,there.So I need your help .Plz help me.

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Answer Match 68.88%

Hello! I've just installed Windows 7 Professional on my HP 350 G1.  I have a problem with touch pad - it works, but just as mouse (and also installed as mouse). I've tried to update and downloaded synaptics driver, but it failed to be installed. I can't delete previous version of Synaptic driver and installed a new one, because it's not in Programmes list at all.  Windows Update doesn't work as weel, if it's relevant.

A:Synaptics touch pad doesn't work

 Hi, Install the driver from the device manufacturer

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Answer Match 68.88%

I just purchased this laptop yesterday, 9/12, and it was working perfectly fine until today. I was working on it and the touch screen stopped working so I can only use the keypad. I'm wondering if something went wrong with the laptop or if it can be easily fixed!!

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Answer Match 68.04%

The previous driver allowed for edge scrolling but latest version does not have the capability.I understand for those upgrading to Windows 8 with touch screen capability this is not an issue but what about us who do not have touch screen. In my opinion this is a major flaw. Please let me hear form you if you too are unhappy about the new Windows 8 Touch pad driver. By the way, I tried rolling the driver back but the previous driver causes serious erratic behavior. Below is a screen shot of the version for the newest Windows 8 Touch Pad driver.

This problem appears on Windows 8.1

A:[Dell touchpad] one finger scrolling feature missing on Windows 8 doesn't work

Try this:
1) Go into c:\program files\DellTPad\
2) In this dir I have
  a)  DellTouchpad.exe: this is the app called from control panel whose picture you posted.
  b)  DellTPad.exe alternate utility to set touchpad setting. When launching this I have this option (translating into english) "one finger actions/multi-finger actions", and then it allows you to set single finger vertical/horizontal scrolling.

8 more replies
Answer Match 68.04%

i have dell inspiron n5010
i want to disable its touch pad but cant figure it out
there is a touch pad disabling button (right beside f12 key) but it doesn't work

can anyone tell me how to do it cuz it gets really irritating sometimes.

thank you in advace

A:Touch pad disabling button doesn't work

Touchpad problem

Hi. I don't know about a button to disable the touchpad on a laptop, but there is a free program that will do the same thing, so you can type away, and your arm won't move the cursor around. Try

9 more replies
Answer Match 68.04%

Hi Guys...I'm using the Lenovo multi touch driver for my X61T. With Windows 7 build 7000 the same driver when I wake my laptop from sleep the touch screen works. Starting with build 704x (i can't remember the exact build but it was the first leaked x64 build) when I wake the machine from sleep the touch screen doesn't work (both pen and finger touch)

I have tried to change USB settings but I haven't seen any fix. A restart of the machine means the tablet works again. Any ideas about a patch until Lenovo makes new drivers for Windows 7?

A:Touch Screen doesn't work out of sleep

There is a registry patch for better USB connectivity after waking from sleep, available from Lenovo.

Lenovo Support & downloads - Registry patch to improve USB device detection on resume from sleep for Windows Vista - Notebooks

How's the touchscreen working for you? Hope it's great! I don't like touchscreens because the screen can heat up and flicking your finger around on it can really burn.

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Answer Match 68.04%

Hi, Please help! I updated to window 10 this evening and things seemed fine. I dowloaded a few apps and restarted the system. Whe the system came back - the cursor wouldn't leave the top of the screen - just flickering aroung the top edge. The keypad works, as do the left and right clicks and the pointing device, but I fing he pointing device imposible to use and as soon as either the touchpad is toched, or the pointing device is touched at the same time as the left and right clicks - the cursor goes straight back to the top of the screen (where the close button is) As I am sure you can understand - this is all but unworkable. I have looked to se if the driver needs updating - it doesn't. Can you help? Richard

View Solution.

A:Updated to Windows 10, now touch pad doesn't work

I manually reinstalled a windows 7 software for synaptics (none later available) and is currently working. Will keep my fingers crossed.Thanks for your help

10 more replies
Answer Match 68.04%

Hello everybody.

I got an ASUS N50Vn aka X5AVseries..

On the top of the keyboard I got a "touch panel" where I can control the volume, change the computers performance and so on.

But after installing Windows 7 it doesn't work.

Anybody knows what to do? Maybe a speciel driver I need?

Thanks, Peter.

A:ASUS - Touch Panel doesn't work?

You have to install all the acpi/she drivers from asus's website. You can use the vista or xp drivers.

(had to do this on an 1000he from asus, but I got almost all hardware keys working)

9 more replies
Answer Match 67.2%

Yesterday I reinstalled Windows 7 on my notebook PC. I had to use a Microsoft installation disk because unfortunately, serious errors resulted after I installed from the HP recovery program. Consequently the HP drivers that were installed automatically with the recovery program weren't installed on my system. I had to install several of them from the HP support site. I got everything to work except for the Touch volume control, or the Volume Scroll Zone as referred to by HP in the service guide. This is the device located just above the keyboard that increases or decreases speaker volume when you drag you finger on it. I installed the Quick Launch button driver but that only applied to the mouse and pointer touchpad. I looked at the devices listed in my startup configuration. I saw the synaptics pointing device and the HP quick launch buttons listed. So is the IDT PC audio driver.  What am I missing? Where I can I find it to activate the touch volume control?

A:Touch volume control doesn't work on dv6, looking for driver

@accordeoniste Try these. REO

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Answer Match 67.2%

Screen was cracked so I replaced the screen. Now touch doesn't work.
There is no "Pen and Touch" and "Tablet PC Settings" in Control Panel. In PC info it says, "No pen or touch input is available for this display."
Touch DOES work on LINUX as I ran it from a usb drive, so it is not a hardware problem.
I have reinstalled Windows.
I have another Yoga 2 Pro and comparing Device Manager in both I see no differences.
How can I get the touch to work again?

A:Why doesn't my Touch work after replacing the screen on my Yoga 2 Pro?

try refreshing your PC maybe the driver is not working properly
If the touchscreen does show up on the device manager try updating the driver from there. (it will be listed under HID )
​Otherwise To refresh your PC Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)Tap or click Update and recovery, and then tap or click Recovery.Under Refresh your PC without affecting your files, tap or click Get started.Follow the instructions on the screen.

3 more replies
Answer Match 67.2%

I bought a windows 8 hp pavilion touchsmart and touch screen worked. I updated to Windows 10 and it worked, only after I did a factory restore did it not work. I've tried everything with the device driver and another factory restore and it still does not work. I sent my computer in to get it fixed while it was under warranty and it was still not fixed. I resigned to it not working and I think that hp should have solved this problem before selling its computers. So we are blaming it on Microsoft 10, but that is not the issue when it worked until I did a factory restore and attempted everything suggested. I have a 350 dollar piece of **bleep**. Plus now my Mic isn't working and there aren't any drivers for me to upgrade to, anywhere.

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Answer Match 67.2%

i upgraded to windows 10, and surprise surprise my touch screen is gone.   no drivers, no hint of it anywhere on my pc settings,  i tried finding a link on HP's website to redownload the software, no such luck, you would think for such a common problem hp and microsoft would get there act together and provide a patch.  Any ideas anyone. thanks

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Answer Match 66.78%

Hello, My laptop is HP Pavillion DV6875se with Windows 7 OS. It was working great before a month, but all of a sudden the following issues came up1. The power button of the laptop doesn't turn on/off the laptop. I have to use a detachable remote to turn the laptop on. I don't see blue light on the power key, once the remote turns the laptop on.2. The quick play touch sensative keys above the laptop key board have blue light in most of them. But its flickering red for volume, and no indicator on the volume increase decrease touch region. Though some have blue indicator, red lights....none of the touch sensative keys function at present.3. The laptop touch pad is unresponsive. It has its blue light, which doesn't turn red even if the touch pad is locked. I use a USB mouse as of now.4. Laptop has 3 audio jacks. One for microphone, and 2 for headphone. The external speaker doesnt have any sound, so i have to plug in earphone everytime to listen anything. In control panel --> under sound --> playback ---> i see speakers and realtek digital output ---> both show green oscillating bars when an audio is played. But the volume key in quick play tab is flickering red all the time. The laptop is fully functional. But it would be great if the problems mentioned above gets fixed. Sincerely 

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Answer Match 65.1%

I have the issue that the touch screen + front camera + back camera + windows button on the screen are not working.

I tried installing the display/graphics drivers but that did not helped.

I bought this laptop from Saudi Arabia and it is still under warranty but I am out of country so i cant claim the warranty as well.

someone please sort out this issue and tell me the solution or tell me what i should do?

Help will be really appreciated.
some details about my laptop:

Toshiba Satellite U920T-B919.
windows 8.1 update 64 bit.


A:Satellite U920T - front/back cam + touch screen + win button doesn't work

Since you mentioned different issues with your notebook, I think that in this case its advisable to recover the notebook back to factory settings just to check if all these problems are related to system problem.

Regarding the webcam: the Windows 8 /8.1 already contains the webcam drivers and therefore additional webcam driver installation isn?t possible. Additional webcam driver does not exist simply.

From my point of few the whole description smells a little bit like a hardware problem of the upper slide part where the touchscreen is part of.
The win button as well as the both cams are located there and probably there is some lose connection between the two parts (touchscreen and keyboard)

Anyway, as I said above, its advisable to recover the notebook to factory settings just to ensure that the system isn?t the troublemaker.
In case of hardware problems, you would need to get in contact with service available in your country.

7 more replies
Answer Match 60.06%

I have an Inspiron 6000. How do I enable the touchpad scroll function? The right side and bottom functions used to scroll the screen. They no longer perform that function when held. How di I reset to enable?

A:Touch pad scrolling

Assuming XP and a synaptics touchpad. Go to control panel and double click the mouse icon. There should be a synaptics settings tab at the far right.

See Ya

3 more replies
Answer Match 59.64%

hi guys
my hpdv6 synaptic touch pad edge scrolling not working, it was working fine with windows 7 , i had to use keyboard or go to the scroll bar and use it. is there any tweak that i should do or it is like this in windows 8

A:touch pad scrolling not working

just download the driver to your touchpad from the laptops website support page

1 more replies
Answer Match 59.64%

Where do I find the Touchpad driver to enable touchpad scrolling for the HP ZBook Studio G3 Notebook? Touchpad utility driver not installed and not sure which driver to install. Search under HP support driver & Software "Keyboard, Mouse and Input devices" and no touchpad or clickpad drivers available.

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Answer Match 59.64%

Our product is using HP RP2 as touch screen terminal. After entering the application, if we click around a lot about the scrolling bar or the arrows, the scrolling will go opposite of the touch, but if we insert a input mouse, the cursor will be working fine, so I think it's because of the one of the touchings doesn't get released and make the scrolling bar not be touched at the right place. Can someone help me identify and solve this issue?Thanks

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Answer Match 58.8%

when i am scrolling, (up/down arrows, vertical bar on right of screen) in internet explorer or mozilla, the scrolling seems to have a mind of it's own, i'll just touch an arrow and it keeps scrolling? virus ? not too bad,though; thanks

A:SCROLLING: takes off, when i touch arrows?

Update your mouse drivers. Also go to Control Panel> Mouse adjust the scroll settings.

1 more replies
Answer Match 58.8%

I think I may have inadvertantly changed the touch pad to require both edges to be touched to scroll on a screen.  Very irritating as my palms touch the touch pad and make the screen move when I don't want it to!  Can't seem to find any settings to change to solve this.  Any advice would be appreciated.  Thanks.

A:touch pad scrolling changed from right side only to having t...

Hello @AWMGR,Thank you for visiting the HP Forums!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP G72-b66US Notebook and the Touchpad making the screen move. Here is a document on how to troubleshoot the mouse and Touchpad sensitivities.If you will go to the section on Adjusting TouchPad pointing sensitivities it should help resolve the issue. Let me know what happens. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Thanks.

1 more replies
Answer Match 58.8%

Hi Guys,

I just got a new toshiba qosmio f50-10z
The problem im having is with the side scroll on the touch pad,
For some reason when i turned the laptop on the side scroll would be working fine and then after a while it would just stop working,
I have since updated the synaptics device driver and that didnt work and i couldnt get the side scrolling working at all so i rolled it back and that didnt work either

now i still have no side scrolling

as far as i can tell the driver does seem to be runninng in my processes

Anyone any ideas?


A:Synaptics Touch Pad Side Scrolling

Does Toshiba have a manager app in control panel for the touchpad? Try rolling all settings there back to default.

2 more replies
Answer Match 58.8%

Hi, I'm having problem with my touch pad's scrolling feature. Whenever I open my folders, I cannot scroll through, however, it works fine when I'm surfing internet or scrolling through other stuffs like Word and start up menu. It just stops working when I'm accessing my folders. I'm using ELAN touch pad and the device is up to date. I can't seem to find the problem with this. I hope that someone can help me with this problem. Thank you!

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Answer Match 58.8%

when i am scrolling, (up/down arrows, vertical bar on right of screen) in internet explorer or mozilla, the scrolling seems to have a mind of it's own, i'll just touch an arrow and it keeps scrolling? virus ? not too bad,though; thanks

More replies
Answer Match 58.38%

Hey, I recently got a Toshiba P30 Notebook, Installed Norton Internet Security 2005 on it and kept getting an error message saying that it can't be reinstalled during startup, so as an attempt to fix that I looked through the startup options in the registry, and while i was at it got rid of a few other startup options that I thought I wouldn't need,
but some adverse affects occurred, the touch pad's touch and launch feature (hold down a corner of the touch pad and you get shortcuts to stuff) doesn't work on it, and I can no longer scroll with the side and bottom of my touch pad and being stupid, i didn't backup the keys I deleted.. so I don't know what I need to restore.. I tried re-enabling everything in msconfig, using system restore, and using "last known good configuration" at windows startup.. i called Toshiba tech support and they told me to use system restore.. I also tried reinstalling a bunch of mouse related drivers, but to no avail.. according to the touch and launch program, touch and launch is enabled, and I can't find the settings for scrolling with the touch pad..

the touch pad does work..

someone please help me! this is getting quite annoying..

A:Touchpad - Touch & Launch, + Scrolling on Toshiba P30

Closing duplicate, please reply here:

1 more replies
Answer Match 58.38%

So after much hesitation, I just upgraded to windows 10. Now I regret it. I used to be able to scroll via touchpad, now I can't. I looked up solutions and tried to go to Snaptics (On my computer it says 'Snaptics Clickpad V8.1' if that tells you anything), but when clicked it says: "Unable to connect to the Snaptics Pointing Device Driver. If you have installed another PS/2 pointing device driver please uninstall the snaptics driver by clicking on the yes button. you then need to reinstall your pointing device driver for your external device again. Do you want to uninstall the snaptics driver now?" And then gives yes or no options I'm not sure what this means, or what I need to do to fix it. Any help is appreciated!

View Solution.

A:Touch pad scrolling not working, Windows 10 upgrade

Hi, Try the following. First, download the Synaptics software installer on the link below and save it to your Downloads folder. Next, open windows Control Panel, open Programs and Features, right click the entry 'Synaptics Pointing Device Driver' and select Uninstall. When this has completed, restart the notebook. When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again. Open windows Control Panel and in the top right, next to View by: select 'Large Icons'.  From the new layout, select the Synaptics entry and check that the scrolling options are checked and Save any change - see the image below.  Regards, DP-K

6 more replies
Answer Match 58.38%

Hi everyone,

Ever since I upgraded my Dell Inspiron 15-3521 laptop to Windows 10 from Windows 8.1 last year I've had intermittent issues with the touchpad. Specifically, about 25% of the times that I turn on the computer I'm completely unable to scroll up or down using two finger multi-touch gestures (putting two fingers on the touchpad and moving them up or down to make a webpage scroll up or down, for example). Usually I just restart the computer to get around it but I'd like to fix the problem once and for all.

I've tried fixing the issue a number of times over the past few months by upgrading the drivers from Dell's website as well as attempting other fixes suggested on other forum posts describing the same issues but haven't had any luck. I also noticed the post linked below concerning the same issue but I'm not sure which possible fixes to try (if any). I'm wary of screwing things up.

Synaptics Touchpad Will Not Scroll (Windows 10) - Page 3 - Windows 10 Forums

I'm ready to try anything you suggest, including things I may have done already (ex: downloading the latest drivers), preferably saving more drastic measures for last. In addition, I should mention that after upgrading to Windows 10 I also began having intermittent issues with sound quality (bass is very low) when using headphones. Just mentioning it in case it helps with fixing the mousepad issue.

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Answer Match 58.38%

Hello! Just recently (within the last week or so) my touch screen has been acting up. I can sometimes click on things - such as switched between tabs. But sometimes when I click it will highlight a word on the screen instead of taking me to the link I'd like. On top of that, I'm completely unable to scroll using my touch screen. I have to use the mouse pad or the arrows on the keyboard. I'm still able to use the mousepad for everything so it isn't like the laptop doesn't function, but it's irritating that I can't use the tablet mode. I bought this model so I could use it in both laptop and tablet mode. I'd really appreciate it if someone helped me solve this issue.  

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Answer Match 57.54%

i am recently on windows 10 and using a touchscreen , when i reach the edge of the page and keep scrolling i have this weird effect on pages. is there any way to deativate this. bellow is a screenshot as example. is there any way to disable this scrolling effect?

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Answer Match 57.54%

I have Pavilion  dv6 note book which is working fine with window 7. after upgrading to window 10 pro- 64 bit, the touch pad vertical scrolling stops  working. I have  synaptic clik pad  V7.4 on PS/2 PORT and  synaptic pointing device-  v19.0.12.8.on setting, I enable  one finger vertical scrolling.  any recommendations on this would be appreciated.

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Answer Match 57.54%

Hello,I am desperate for help. My laptop will turn on. And I can type in my password. But then when the computer loads it takes a very long time and when it gets to the desktop the keyboard, the mouse, the touchpad, and the touch screen won't work. I can see everything on my desktop. But I cannot open anything or do anything at all. How can I fix this?Thank you!!!

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Answer Match 57.12%

Pasting in contextual information from another post. ~ OBconflicker.Bi!nf worm keeps reappearing, windows defender monitor stops working, slow computer, windows search protocol windows pop up, Malware, virusPop up windows keep appearing "Windows search protocol host stopped working and was closed" Itunes occassionally doesn't work, Media Sync doesn't work. Hard Drive keeps working in the background. Windows Defender no longer monitors the running programs.End of added information. ~ OBLogfile of Trend Micro HijackThis v2.0.2Scan saved at 8:46:00 AM, on 1/11/2010Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18349)Boot mode: NormalRunning processes:C:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Digital Media Reader\readericon45G.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exeC:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exeC:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Windows\WindowsMobile\wmdc.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Windows\sttray.exeC:\Program Files\... Read more

A:microsoft windows search protocol host stopped, slow, firefox doesn't work, itunes doesn't work

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 57.12%

I have Win 8 on a HP Envy.   I already found out about the sudden jumping to prior part of sentence / paragraph issues with the scroll functions of this machine.    With that happiness in mind and no cure to be found I wonder why my machine doe this new trick.  
  I know you can move the screen around like a cell phone, fine and dandy.   What seems to happen is somewhere out of the blue (and ocurring more frequently ) if I try to move it via scrolling in any way other than the right side scroll bar the screen goes larger and smaller.  At the same time if I try to type anything in a search box each key acts as a function instead of a letter.    The only solution is to restart and it goes away for a while.    Could this be an unintended key I am striking or is it yet another problem relating to the scroll function of this computer series / win 8 program?   It hasn't done it since I bought it in Dec 2013 but seems to be happening more and more often.    Thanks .

A:Why does my touch scrolling suddenly resize and keystrokes turn to functions.

It actually does sound like you're striking a key.
I've had the keyboard go whacky as you describe and always found it easier and faster to reboot it, than to figure out which key it is that I keep hitting.
I imagine that the "guilty" key is what is also affecting the scroll too.

1 more replies
Answer Match 55.86%

Help my windows 7 laptop just keeps rebooting and i cant get to safe mode or recovery what should i do ?

A:system recovery doesn't work and safe mode doesn't work and just keeps reboting

System manufacturer and model?

0 more replies
Answer Match 55.86%

hi, I know there are many in the forum who have the same problem as mine. 
my computer was running fine last friday. I tried to start it on saturday, it says it can't startup and need to repair startup. I did run the repair but still can't startup. I tried to use system restore to earlier dates, it still can't startup. The computer has trojan virus before and I tried the anti-malware from internet to kill them. seems that it create more problem for my PC. I have some important files in the computer that I wish I have archived. 
wonder if any one can help. thx in advance.

A:can't start up computer-window7, repair doesn't work, restore doesn't work

I'll report this topic to appropriate helpers.
Hold on there...

6 more replies
Answer Match 53.76%

I am trying to use my CD-ROM drive and it doesn't work here are the list of things I have tried

Uninstalled and reinstalled the cd-rom driver it is a Matbleepa UJ-840D CD-ROM/DVD/CD-RW in my HP laptop (Didn't work)

Read stuff about code 39 and removed in the registry edit screen Upperfilters, Upperfilters.bak, Lowerfilters, Lowerfilters.bak and rebooted (Didn't work)

Removed itunes from computer (didn't solve the issue with cd-rom player)

Went back to a system restore point that was before the last time I used the CD-rom player and it worked and that (didn't work as well)

Read a lot of different posts about code 39 and nothing is given after the above steps are taken if it still won't work except to reformat which I would prefer not to do.

Any help would be greatly appreciated.

A:CD-ROM doesn't work, code 39 error, tried many things still doesn't work

1. Uninstall the drive through Device Manager.Restart computer. The drive will be automatically reinstalled.or...2. Delete Upper & Lower Filters computer.or...3. Download, and run Restore Missing CD Drive patchDouble click on to unzip it.Right click on cdgone.reg, click Merge.Accept registry merge.Restart computer.or...4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.You'll see two items:- ATA Channel0 (or Primary Channel)- ATA Channel1 (or Secondary Channel)Right click on each of them, and click Uninstall. Confirm.Restart Windows. They'll be automatically reinstalled.

6 more replies
Answer Match 52.92%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4090 Mb
Graphics Card: ATI Mobility Radeon HD 4570, 512 Mb
Hard Drives: C: Total - 461899 MB, Free - 392862 MB; E: Total - 476836 MB, Free - 476570 MB;
Motherboard: Dell Inc., 0H670P
Antivirus: Microsoft Security Essentials, Updated and Enabled

Please help. I first noticed this problem when trying to run a report in Quicken. When I tried to choose the timeframe, the software scrolled through all of them and then stopped on the last one. Anytime I tried to click on another one, it dropped down to the last one. Then I tried printing a tax form on the website. This time the computer would not let me choose my printer, but instead scrolled down to the last available one. I just tried installing the softward for a Toshiba portable hard drive. This time, it would not let me choose English as my language, but instead scrolled to the last one. It's now installed with Turkish instructions (not helpful!). Additionally, I will get kicked out of a website, like trying to book a place ticket or logging onto my bank. Very frustrating! I don't know where to start. It happens on Firefox and Windows explorer. Do I pony up the money and call Dell for support?

A:Solved: scrolling doesn't stop

Try a different mouse. Something is probably wrong with the scroll button on the current one.

3 more replies
Answer Match 50.4%

I have a DELL XPS M1530 laptop that I just installed a full version of Windows 7. It had Windows Vista on it before. It is a replacement computer for my old DELL (same model) that was having issues.

I usually hook up a bluetooth mouse when I use my computer, but I just noticed last night when I was using the touchpad instead, is that it does not scroll up and down, or left to right. The mouse part of the touchpad works fine, as does the left and right buttons.

I am assuming the scrolling is just turned off on this computer (thinking simply first ... hoping it is not a serious issue). But I cannot find where to check to see if it needs to be turned back on.

Any suggestions?

A:Touchpad scrolling does not work

There are only drivers for Vista and not Win 7. This may be an issue.
You could try the Vista driver under input devices.
Drivers & Downloads

9 more replies
Answer Match 50.4%

My touch pad dosent work at all. I instal thr synaptic driver but sill nothing....
Iff anyone can halpe i will appreciate.

More replies
Answer Match 49.98%

i have installed windows 7 home basic 64 the scroll option which will be done by two fingures is not work.i installed mouse drive from hp ofsficial website.still doesnt work.plz helphp probook 450 G2

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Answer Match 49.56%

Hi everybody,I was quite happy with my Lenovo Ultrabook, at least until today.Since this is not the first post about this topic, I want to assure you that I have googled for it at least for some time,but haven't found any solutions / the exact same problem.What happened:I was gaming with a few friends, when suddenly the audio driver seemed to crash, meaning in couldn't hear anything, anywhere.Thinking a quick restart could resolve this issue, I tried to simply reboot the laptop, but it somehow didn't start up.So far the same as in many other posts, although:When I pressed the power button for a few seconds to completely shut it off, and started it again,I noticed, that the screen is somehow "flickering" on and off. It can barely be seen (imagine it turned off, and then the background LEDs turned on on the lowest brightness), with the duration of close to 1 second.If I let the laptop run for awhile, at some point even the CPU fan starts running, although only for 1-2 minutes.Besides, the Power LED is permanently on, but no background lighting for the keyboard (which was turned on before I shut down).Also, I already tried opening the laptop, disconnecting the battery (and the round battery, whatever this one is called), disconnecting the SSD.The one thing I couldn't find was the connection of the display (I'm not sure if it is only this greyish cable on the right side, because there are also some other cables running towards the display, which i couldn't disconnect).After disco... Read more

A:U530 Touch doesn't boot

Hi dennlinger , 
Welcome to the Community Forums. 
Since you already done power draining and reseating parts , would pressing the caps lock and nulock show equivalent LED indicator light coming on and off?
Would there be any faint display on screen by checking with a penlight? how about on an external monitor? 
Try removing the harddrive and ram and turning it back on . 
Is there any beep codes ? any buzzing electrical noise?
Remove the battery and unplug the adapter , Would there be any unusual burnt smell ? Any warm areas specially near the coin cell battery you described?
You can call in lenovo tech support as it may be a no post (power on self test) issue .
Update us how it goes. 

3 more replies
Answer Match 49.56%


I have a Maxtor One Touch 200 Gb connected to my PC via a firewire.
Today, quite suddenly it has decided not to work. Two things are happening though.

The light comes on, I hear it trying to come on as usual, but, when I go to windows explorer to grab a file, the error says "The Disk in Drive H is not formatted. Would you like eto format now?" another error I get is along the lines of "Parameter is not correct"

I have HP Windows XP SP2 almost four years old. At the time of purchase I was like the only person I know with a gig of ram, (I had it built). It's running well.
Pentium 4 CPU 3.06 GHz

Thanks for any help in the right direction.


A:Maxtor One Touch Doesn't Load

11 more replies
Answer Match 49.56%

I have an ASUS notebook running windows 7 64-bit. I am using the QuietOffice power profile, however the screensaver won't kick in no matter what I do, and the display does not turn off even though I set it to be after 5-minutes of inactivity. I don't know if there is something running in the background... I have turned off my usb wireless mouse, and nothing....

Any ideas?


A:HELP: power option doesn't work - screen saver doesn't start!

This is another case of factory bloatware interfering - in this case a useless factory utility overriding Win7's superior built-in version.

Googling the Quiet Office feature of Asus there are multiple reported problems. Best to default to the Win7 built-in Power Options in Control Panel. Set up a Balanced Plan unless you're a gamer then use High Performance.

Here are other tips for cleaning up factory bloatware

5 more replies
Answer Match 49.56%

I have no idea what my sister and her friends were doing on the comp for a couple of days that i decided not to use it, but now:

- a few programs take forever to load or don't load at all, but they do show up under the processes tab in the task manager
- after pressing Ctrl Alt Del, the task manager icon appears in the system tray, but the thing only shows up a minute later
- my system recovery is "not able to protect my computer," and restarting does nothing
- actually, when restarting or shutting down Windows, it stops at where it only shows my desktop background and cursor [which is still able to move] and nothing else after that, so i have to hold the power button and force it to shut off
- when I right click the desktop and click on "Properties..." [or something similar to this action] it doesn't show up at all, and whenever I try to open any application after that, they don't even load at all either
- and probably other stuff that I haven't took note of yet...

Things i've tried to get rid of these problems:
- Virus scan with avast!, a couple viruses found and fixed, but nothing changed.
- disk clean up, nothing changed
- registry clean, nothing changed
- CURRENTLY defragging my C drive, hope something changes..

Anyone know what the heck's going on!?
Anyone got any suggestions on what to do next?
Anything helps and would be greatly appreciated!

A:programs not loading right, computer doesn't shut down right, sys recov doesn't work

no replies yet? :(

anyway, just stopped by to say that when shutting down, it takes forever to get to the "Saving your settings..." screen, and that's where I decided that it stops and nothing else after that.
Defragged my C drive, still no results besides the computer feeling a bit smoother-running o_o

1 more replies
Answer Match 49.56%

I have a 4y old Sony VAIO (VGN-NS11J) that stopped working today morning after making a whirring noise

Repeated attempts to restart failed and after many attempts, I managed to get to the Startup Repair mode - after a long time, startup repair says it failed to automatically repair the problem

I managed to run system restore but after a while I got the following message: "System restore failed due to an unspecified error. The disk strucgture is corrupted and unreadable (0X80070571)

My laptop did not come with a Windows Vista CD/Recovery disk

My first priority is to recover a few files in the laptop - if I am able to do this, then I dont mind junking the laptop

Since this is an old laptop, I would prefer not to use an expensive professional to recover the data

Any help/suggestions would be much appreciated!


A:Sony VAIO running Vista doesn't start-up, system restore doesn't work

You may be able to retrieve your data by using Ubuntu. Post #3 in this topic provides instructions.

1 more replies
Answer Match 49.14%

  On my HP lap top, the main touch pad does not respond to tapping activation, but thelower left and right mouse sections do.  My lap top recently changed over to windows 10 automatically and wondered if that may have caused it.  Is there a settings option I can get to correct this so I can regain full use of the touch pad?

A:On my pavilion dv7-4077cl lap top, themain touch pad doesn't...

HI,      May be we need to reinstall the driver and Windows 10 drivers may be available through Windows Update click Learn more to know how to do a windows update.  RegardsSATISHP4 Click " Thumb's up " icon below the post if question is answered/resolved.  

1 more replies
Answer Match 49.14%

I have a Samsung series 7 Slate, which works great and is really fast with Windows 8. But with one piece of software the touch screen doesn't work, the menu items will light up but nothing happens when you press them. If I use a mouse it works fine and as it should. I don't think it's the software because I also used it on a HP 500 Slate and the touchscreen worked fine on that.

If anyone has any ideas for a solution to this problem I would much appreciate it.

Thanks in advance for any help.

A:Mouse works but touch screen doesn't!

There is a bit of a glitch when using older touchscreen hardware with windows 8.

Nearly all older touchscreen hardware is implemented as an mouse emulator. So when pressing on the screen it simulates a mouse click.

Windows 8 makes use of the touchscreen interface rather than the mouse interface for touchscreens, and the driver it installed for your touchscreen (if it installed one) may not be working too well with the hardware. If you install a driver separately for that touchscreen you may get back the mouse emulation for the touchscreen, but then some of the better options like gestures and sweep scrolling may not work well or at all in windows 8.

So what you really need is a touchscreen driver that is really a touchscreen driver (not a mouse emulator driver) for that model of touchscreen on your slate. If you know the touchscreen manufacturer you can maybe find a beta on their site for Windows 8? Find the touchscreen device in the hardware control panel and look up it's VID and PID to find the manufacturer if the driver page doesn;t already tell you. (There is a website somewhere that'll look up the VID/PID and tell you what the product and manufacturer is)

But.. may be slim chance. If not, try finding the normal windows 7 touchscreen drivers for it, that may help some, though not guarantee it'll be fully functional.

4 more replies
Answer Match 49.14%

I bought the Spro4 last year after consiering various tablets. It allows me to run my photo apps natively without the limitations of a tablet OS. I can tether my cameras to it over USB so my clients can see proper pictures on an amazing screen.
One thing that bugs me I use Chrome as my browser of choice. It very often refuses to accept a touch from pen of finger, treating it as a right-click - showing the pop-up menu. If I minimise Chrome and bring it back, that sometimes fixes it, sometimes it takes a few goes, sometimes it requires closing Chrom and relaunching.
I have set the Chrome://flags Enable Touch Events to Enabled.
Any ideas?

A:why doesn't Chrom recognise touch on the Surface Pro 4

Going by a couple of searches on the internet it appears to be a common issue and it also appears to be a bit random. Some people have issues while others have none.
Have you tried re-installing Chrome to see if that fixes it?

1 more replies
Answer Match 49.14%

For some reason, my iPod touch refuses to connect with the wifi in my house. I have the password and everything but it refuses to locate/recognize the network at all. it is absolutely vital that I can access the internet from my iPod. is there anything I should try to connect to wifi?
thank you so much!

A:iPod touch doesn't connect to internet

Hi and welcome

Try going to Settings > General > Reset > Reset Network Settings

See if that helps

1 more replies
Answer Match 49.14%

hi all, I'm having an ipod touch connected to my computer for music purpose. but recently, windows doesn't recognize it anymore.
can some one help, please!!!!!!!!!!!!!!!!!
thanks in advance 

A:windows doesn't recognize ipod touch

Do other computers recognize this Ipod Touch - try the simple things first - different cable, then different computer.If another computer will not recognize the ipod then it is most likely a problem with the ipod.

3 more replies
Answer Match 49.14%

Kay so I have Windows 7 64-bit and am using iTunes version
My 8GB iPod Nano syncs fine, Windows 7 recognizes it as an iPod Nano when I check "Devices and Printers". It works with iTunes, opens up right away as it's supposed to and I can put music on it.

Now my 32GB iPod Touch is a different matter. Using the same usb port and cable, I plug in my iPod Touch and iTunes opens and attempts to sync. Eventually, it stops syncing, then I see it in iTunes as my what I named it, capacity at the top is 29.28 GB. Weird thing, at the bottom, capacity is only 4 GB (about 2 GB left)!?!?

Then I check "Devices and Printers" and it shows under "Unspecified" - Apple Mobile Device USB Drive. Under properties I see model says "iPod". It doesn't show any errors with it, other than the fact this isn't how it shows up for my iPod Nano, and I believe it's not syncing correctly. It charges fine, by the way, while plugged in.

iTunes still shows my iPod Touch attached, I can see all the files and music on it, but it won't sync or transfer any new files.

I'd like to get this working properly. Any suggestions?

A:my iPod touch doesn't sync but Nano does

I don't use it, but this should help I think - How to use multiple iPods with one computer

7 more replies
Answer Match 49.14%

For the last month or so, every time I log off my account, the keyboard does not register at the Windows Log In screen. This makes it so I have to restart the computer and then it works fine.
There are three accounts on the computer, the casing has been half removed for the last 3 months, a DVD burner and driver recently installed 3 months ago and I am using a wireless off brand USB keyboard and mouse.
OS: Windows Xp Home Edition 5.1.2600 Service Pack 3
As for the second part, the computer requires several restarts to boot up, sometimes up to twenty minutes of turning on and off to boot up. Only started doing this a week ago.

A:My Keyboard doesn't work, and the computer turns on but doesn't start.

It sounds like something is wrong with your Windows XP drivers. Something like that happened to me while building my computer, and when I boot up the keyboard did not work because my copy of windows XP was bad. You could try reinstalling windows XP, and It might work better, but I dont have a definite answer to your problem.

3 more replies
Answer Match 49.14%

In windows 7 and windows 10 preview this works fine.

I clean installed win 8.1 PRO for testing on my spare rig.

Used IE11 a small amount and smooth scrolling was working.
I Installed all cricitial and reccomended updates via windows update. Included was also a nvidia driver update. Rebooted of course/
Now in IE11 the smooth scrolling is always off, even with the box ticked.

I tried toggling the tick.
Tried using the reset settings option in IE11.
Still no smooth scrolling.
This is a clean install, no 3rd party software, no imported data.
No customisation of the ISO other than to add a EI.CFG to disable the requirement of a key.

Any ideas?

A:IE 11, clean install, smooth scrolling doesnt work.

Roll back the driver or get one from the manufacturer's website.

Microsoft drivers have a bad reputation.

edit--- I'm lazy when it comes to driver updates & use a program to find them for me.

4 more replies
Answer Match 48.72%

I am quite new here, but I've been wanting to get this problem solved for a long time, and I haven't seemed to get any answer.

So here's my problem:

I bought my Asus N53SV for around a year ago, and it worked great. But for some reason something changed.
When I try to open bluetooth, nothing happens. And when I want to connect anything using bluetooth, it doesn't work.

I tried to do this:
[windows] + r >bttray
But nothing opens up.

Please help!

Thank you,

A:My bluetooth doesn't work. bttray doesn't open.

Quote: Originally Posted by Karstin1812

I am quite new here, but I've been wanting to get this problem solved for a long time, and I haven't seemed to get any answer.

So here's my problem:

I bought my Asus N53SV for around a year ago, and it worked great. But for some reason something changed.
When I try to open bluetooth, nothing happens. And when I want to connect anything using bluetooth, it doesn't work.

I tried to do this:
[windows] + r >bttray
But nothing opens up.

Please help!

Thank you,

Hi Karstin,

Welcome to Seven Forums.

You would need to re-install Bluetooth software/driver for your system. Please check the link below for finding out the drivers:

ASUSTeK Computer Inc. -Support- Drivers and Download

If you have any further queries, please feel free to contact us.

7 more replies
Answer Match 48.72%

Have a friend with a relatively new Lenovo laptop using Windows XP SP3. Overnight he can't access the Internet via browsers, email or AIM. His desktop connected to the same router is working fine.

He can access the router by IP address using either IE7 or FireFox 3.5. Anything that needs a DNS server doesn't work. This does say though that he has a working connection to the router.

He's run MalWareBytes and his own McAffee software looking for bad stuff but has found nothing.

Running "ipconfig /all" from the command prompt gives exactly the same results for the laptop as his working desktop. The DNS servers are there. He can ping the DNS servers using their IP addresses. He is being assigned a proper local network address so DHCP is working on the router.

Any thoughts on where to look next to discover why the Internet applications don't seem to be able to find the DNS servers?

A:Can't Access Websites, Email doesn't work and no AIM doesn

FWIW, my friend took his laptop to a PC shop. Their diagnosis was malware. I don't know the identity of the malware. Anyway, the shop saved his data then formatted and reloaded XP SP3.

1 more replies
Answer Match 48.72%

Cant get it to updateand when i use thr troubleshooternit doesnt work either
Farbar Service Scanner Version: 21-07-2014
Ran by Administrator (administrator) on 03-01-2015 at 16:34:05
Running from "D:\Users\Administrator\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
Internet Services:
Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible. is accessible. is accessible.
Windows Firewall:
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is set to Disabled. The default start type is Auto.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.
Firewall Disabled Policy:
System Restore:
SDRSVC Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open SDRSVC registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open SDRSVC registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open SDRSVC registry key. The service key does not exist.
System Restore Disabled Policy:
Action Center:
=====... Read more

A:Windows 7 doesn't update and troubleshooter doesn't work

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:C:\Windows\Logs\CBS\CheckSUR.logC:\Windows\Logs\CBS\CheckSUR.persist.log

1 more replies
Answer Match 48.72%

So my ipod touch does not want to connect to any wifi network that requires a logon page, as in an html web page where you are required to enter details to access a wifi hotspot.

I have one of these at work which I can access for free and it was working fine up until a week ago. Now it wont connect to any internet that requires an html logon page, not just the one at my work.

I should say that it does actually connect to the network it just wont log on to the login page, therefore the ipod assumes that it does not connect to the internet.

It still connects to my home network just fine.

Any ideas?

A:Ipod touch doesn't wanna connect to wifi!!

Nope, because you need to be connected to a network in order to open the page in order to login?

Try connecting to the network, going to the page in Safari manually and login?

2 more replies
Answer Match 48.72%

Hi there, first post so sorry if I haven't followed a protocol at any point.

I'm having a problem with what I believe is a win32/zbot infection, I say that because AVG Free keeps saying that it has detected this virus. I'm getting loads of these messages in waves, with 5-30 per wave regardless of whether I'm connected to the internet or not. As well as these messages other virus have suddenly started popping up as well.

I first knew there was a problem because an internet screen popped up pretending to be a police institution asking for money and I couldn't close it and couldn't open other applications, including task manager. I restarted my computer in safe mode with networking and ran a scan from AVG, which found viruses which I deleted and then I restarted into normal startup mode. Within a minute of loading the desktop the computer blue screen crashed so I restarted and it happened again, and again, but then it started ok and waited a minute before the internet screen popped up again asking for money.

Then I restarted in safe mode and downloaded malwarebytes onto memory stick from another PC and transferred and installed it then ran a scan and deleted a load more files. Now the computer starts up ok and the internet screen doesn't pop up but I keep getting these zbot messages appear from AVG. I've taken the following steps since then:

Run a full scan from malwarebytes in normal startup mode, deleted lots of viruses.
Run a full scan from... Read more

A:recurring zbot infection, mbam doesn't touch it

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

2 more replies
Answer Match 48.72%

I purchased a new HP Envy with windows 8.1.64 and a Pavilion 23tm monitor.  I have installed the drivers for the monitor but the monitor still will not respond to touch.  I went online and downloaded the drivers off the HP website just in case they were more up to date than what came with the monitor.  But it still is not working as a touchscreen like it's supposed to.  Any ideas?

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A:Pavilion 23tm monitor doesn't respond to touch

I just went through two rounds of technicians updating drivers.  Enabling and disabling devices.  Nothing seemed to help.  I notified the techicians I was connected via a HDMI cable.  Windows reported no touch input available on this computer.  In the System Information screen. I suddenly realized, hey, didn't this monitor come with a USB cable?  Plugged it in, and it started working after a re-boot.  Duh.  None of the technicians asked about the usb cable.  They concluded it was a bad monitor.

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Answer Match 48.72%

mines not responding to touch either the moniter has a hdmi port but the pc doesnt.  as i just read about someone plugging the hdmi in and it worked ? how do i get it to work as touch? ive already had to go get a dvi-d cable 

A:Re: Pavilion 23tm monitor doesn't respond to touch

Hi there @jwpeart, May the Forums be with you!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I understand that you are trying to get your touch screen to work with your desktop system.  I am happy to help with this. Please post the full product number and operating system in use on your computer. See the following, if you need help with that information. HP Desktop PCs - How Do I Find My Model Number, Serial Number or Product Number?  HP PCs - How to Find the Windows Edition and Version on Your Computer Looking at the HP Pavilion 23tm Touch Monitor - Product Specifications,  you have DVI-D and HDMI inputs available. You would want to be sure that the computer has one of those types available to transmit the required digital information from a screen touch action. A VGA connection is an analog connection and so is not going to work excepting for display purposes. It would not work with the touch screen functions. Please let me know when you can, the model information for the computer and the type of display connections available. If you only have a VGA connection on the computer then you would need to look at possibly installing a different but compatible graphics adapter, that provides a DVI-D or HDMI connection. I hope this helps, and if this does resolve your issue, please mark this post as a solution. Kudos would also be ap... Read more

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Answer Match 47.88%

The touch pad of my new G50-80 work erratically. It is impossible to work with this touch pad

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Answer Match 47.88%

Hi... xp stopped responding and I decided to power off.

Was never able to restart after that. Normal boot shows the windows initial screen, but eventually just restarts, safe mode does the same thing whether it's with network, command line or plain safe mode. Last known good configuration does the same.

Needed to use a file so decided to remove the HD and re-install to another PC. I did have access to the file in question but now I'd like to fix the problem.

The other system uses AVG. I started a scan and it detected Cekar.d (A0003977.exe, wdfmgr.exe and initially ntldr.exe), Dropper.Inor (ntdetect.hta, A0003979.hta), PSW.Generic5.ABVW (ctfmona.exe), PSW.OnlineGames.AAFI (ctfmonb.exe), PSW.Generic5.AFYK (ctfmond.exe), PSW.OnlineGames.ZWT (LotusHlp.exe) and some others but for whatever reason the scan stopped. I restarted it and now the AV still finds most of the threats it was seeing before but not Cekar.d. in the ntldr.exe file.

The system that had the problem was running Win XP Home SP1. Unfortunately, I can't find the manufacturer's recovery CD.

HD is still in the other PC. How should I attack the problem?

A:XP doesn't reboot, safemode doesn't work

Update... Three passes of AVG and all threats were put in vault. Tried to re-install the HD to the initial system but no change... System says it didn't start correctly, that a new software of hardware could be responsible, the suggests to try las known good config, none of the options work, they all perform some tasks then windows reboots and ends up in the same screen.

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Answer Match 47.46%

Bought it on December 31, 2015 IIRC. Dropped it, doesn't turn on at all, no power, it's dead, completely and utterly dead.

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Answer Match 47.46%

I have the specified problem at
My power options and my screensaver DO NOT work after installing a wireless pointing device but I DO NOT HAVE Cyberlink nor ANY of the startup items indicated in the article!!!!!!! but they STILL DO NOT work!!!!!!!!!!!!!!!!!!!!!!!!!!

A:Screensaver and power options DO NOT work and Microsoft KB article DOESN'T WORK

Manufacturer and model of the device installed?
If you remove the problems disappear?

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Answer Match 47.46%

My problem is that I cannot access the internet through my LAC. I enable the connection and it will connect and send packets, but will not receive any packets. I have no problems enabling my wireless connection and connecting to the internet. The wireless does like to disconnect and reconnect about 3 or 4 times an hour which is another problem I have. I believe this LAC problem started around the same time I was trying to get shared music between my computers on iTunes. I was trying to allow for connection on port 3689, but everything I did was unsuccessful. Any suggestions for any of these problems I'm having?

A:Solved: Local Area Connection: doesn't work, Wireless: does work

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Answer Match 47.46%

Acer aspire's Bluetooth doesn't work since I bought it I've installed drivers too but it doesn't work what should I do.
In its specs it has Bluetooth . But there is no Bluetooth device found in device manager how to repair this.
Please HELP!!

A:acer aspire 4738' s bluetooth doesn't work but wifi work?

Hi ... Welcome to Seven Forums ... What is the Model Number of your Laptop ? ...

Did you buy the Laptop from new ? ...
Did you mean Windows 7 x86 ?...
If your System Specs are correct you have 4 GB of ram ? ...
If that is the case your Windows should be 64 Bit ...

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Answer Match 47.46%

After I install LIBusb I could work futher. But after I put him off en reboot an hour later my wired mouse en keyboard didn't work anymore.
When I restart in safe mode both still doesnt work.

OS: W7 Home Premium 64b
Computer: HP Pavilion p6250

Please Help!!

A:LIBusb, USB ports doesn't work. Safe mode also no work

did you get sorted i have same problem


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Answer Match 47.46%

I cannot get Windows Media Encoder 9 to work at all at home, but I have no problems with it at work, so I know I'm not trying to do something with it that it can't handle.

At home, every time I try to convert either an AVI or a VOB to WMV, either using the wizard or the custom settings, it lets me get through it all and then, when it starts trying to encode, it throws up the message:
"Windows Media Encoder has encountered a problem and needs to close. We are sorry for the inconvenience. ..."

It never gives me any more information than this, just crashes and closes. I've tried repairing it through the control panel, as well as completely uninstalling it and reinstalling it, but it hasn't helped.

At home I'm running Windows XP Media Center. At work, where I've never had it crash, I'm running Windows XP Professional. Is there something in Media Center that causes it to crash? Is there any patch I can download or thing I can do to get it to work on my home computer?

Thanks for your help.

A:Windows Media Encoder doesn't work at home, does at work

I'm currently having the same problem . I open the .vob file set the output folder , settings etc etc . just as it was about to start converting , WME just stops and crashes . I use windows xp home edition so if your company's xp professional can make it work im thinking it is something in the professional edition which allows it to work not something in our edition that doesnt allow it to work. Are there any alternatives for encoding a video? i dont have much cash right now so i was hoping i might find some freeware alternatives . thanks

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Answer Match 47.46%

Hello, I'm using touch enabled hp laptop with hp pen. Yesterday, I downloaded(purchased) Tablet pro app from app store to use tablet function more well. And I tried using it with ZBRUSH (3D sculpting program), but it was not working well. Because I couldn't use alt or ctrl key with tablet pro when I use the pen on the screen.I realized when I use the pen on the screen, touch turns off. It seems that they are not working together. So I tested with touch test app. It recognized two fingers but not with pen !! (embarrasing...) . Some devices with pen has any option like pen only mode or pen and touch together (samsung galaxy note phone...), so I'd like to know if it has that kind option or any other ways do you have? Please let me know as soon as possible. Thank you.

A:How to make pen and touch work together?

Hi hodual, Thank you for visiting the HP Forums!  I see that you are having issues with the Pen and the touch features. I would like to assist but I would need to know the Model of the Notebook and the Pen. Please let me know. You can say thanks for trying to help by clicking the Thumbs Up below. Thanks.

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Answer Match 47.46%

I have an HP ENVY TouchSmart, Windows 8.1 and 64-bit operating system and yesterday my touch screen was working fine, and today I turn on my laptop and it doesn't work at all. Keyboard works fine, mouse works fine. everything but the touchscreen. I thought it could be complications from a very recent update but It was updated on the 17th. Under my system information it says, "Pen and Touch: No Pen or Touch Input is available for this display". I don't know if that's unusual. I've restarted it, and tried steps to fix the problem like "calibrate my screen" but i can't seem to find the settings to it. In my Device Manager settings, I can't seem to find anything relating to touchscreen software, if there is any? I take good care of my laptop but I don't know the first thing about it. There is no damage to it.  When troubleshooting Hardware and Devices, "The driver for eGalaxTouch EXC7910-1037-11.01.01 is not installed."...Problems found: eGalaxTouch EXC7910-1037-11.01.01 doesn't have a driver-Not fixed. Hardware changes might not have been detected-Detected. I've checked if anything neds to be updated. I dont know what to do from here. Is there anything that I need to install? 

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Answer Match 47.46%

Hello, I'm using touch enabled hp laptop with hp pen. Yesterday, I downloaded(purchased) Tablet pro app from app store to use tablet function more well. And I tried using it with ZBRUSH (3D sculpting program), but it was not working well. Because I couldn't use alt or ctrl key with tablet pro when I use the pen on the screen.I realized when I use the pen on the screen, touch turns off. It seems that they are not working together. So I tested with touch test app. It recognized two fingers but not with pen !! (embarrasing...) . Some devices with pen has any option like pen only mode or pen and touch together (samsung galaxy note phone...), so I'd like to know if it has that kind option or any other ways do you have? Please let me know as soon as possible. Thank you.

A:How to make pen and touch work together?

Hi hodual, Thank you for visiting the HP Forums!  I see that you are having issues with the Pen and the touch features. I would like to assist but I would need to know the Model of the Notebook and the Pen. Please let me know. You can say thanks for trying to help by clicking the Thumbs Up below. Thanks.

1 more replies
Answer Match 47.46%

hi everbody i have a toshiba satelite a355 sp7927 R and I change the operative system from vista to windows 7 and then my touch pad does?t work. I try install the drivers from the toshiba support web side and the problem still exists. please someone help me ???????

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Answer Match 47.46%

so heres the deal i have a imo touch screen that i use as a main screen (dummie) and when windows 7 uploads it doesnt show the windows symbol the screen is black until the windows startup sound comes on and the main destop comes up . is there a way i can change this in DOS so my usb touch screen will work before windows boots. i have a VGA flip down that i havent installed yet and i was hoping to get the touch screen to work in DOS

A:can a touch screen work in dos

OK, if I read that right, you are missing the Windows 7 Boot Animation. I'm not sure if these links will help but its some place to start.
No windows 7 boot animation
No boot animation for Windows 7? [Archive] - My Digital Life Forums
Oh, thats not DOS, there is no DOS in Windows 7. There is a command shell that you can launch from Windows but its not DOS. The first text based screen you see during boot up is the BIOS POST screen and or your Video cards BIOS screen.

7 more replies
Answer Match 47.46%

Hello, I'm using touch enabled hp laptop with hp pen. Yesterday, I downloaded(purchased) Tablet pro app from app store to use tablet function more well. And I tried using it with ZBRUSH (3D sculpting program), but it was not working well. Because I couldn't use alt or ctrl key with tablet pro when I use the pen on the screen.I realized when I use the pen on the screen, touch turns off. It seems that they are not working together. So I tested with touch test app. It recognized two fingers but not with pen !! (embarrasing...) . Some devices with pen has any option like pen only mode or pen and touch together (samsung galaxy note phone...), so I'd like to know if it has that kind option or any other ways do you have? Please let me know as soon as possible. Thank you.

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Answer Match 47.46%

Hello, I'm using touch enabled hp laptop with hp pen. Yesterday, I downloaded(purchased) Tablet pro app from app store to use tablet function more well. And I tried using it with ZBRUSH (3D sculpting program), but it was not working well. Because I couldn't use alt or ctrl key with tablet pro when I use the pen on the screen.I realized when I use the pen on the screen, touch turns off. It seems that they are not working together. So I tested with touch test app. It recognized two fingers but not with pen !! (embarrasing...) . Some devices with pen has any option like pen only mode or pen and touch together (samsung galaxy note phone...), so I'd like to know if it has that kind option or any other ways do you have? Please let me know as soon as possible. Thank you.

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Answer Match 47.46%

my lap top
HP Pavilion TouchSmart 14-n033tx Ultrabook (ENERGY STAR)
Model #: F2C48PA
windows  8 64
delete windows and recovery and install windows 10 64
touch screen not work no drive found in web site hp
all vido in youtube see but not work

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Answer Match 47.46%

I'm having difficulty figuring out this persistent malware. I think it's likely that there are multiple issues.

I'm running Windows Vista.

The malware started off with "google redirect" symptoms, and disabling my Symantec software

Shortly following, I could no longer access the web. However, the malware itself would create an internet explorer popup every 5-10 minutes (not my default browser) that would go to "search sites" (none that I recognized....) and search for lewd topics. Running the taskmanager would show multiple instances of iexplore.exe running on my machine (one for each popup). The popups would have to be eliminated one by one using the task manager.

Trying to run a system restore, I discovered all restore points had been deleted.

I installed AVG antivirus and got it to run once which seemed to help the problem. However, upon restart, all issues were back and I could no longer run avg. Windows defender constantly pops up that a new trojan is attacking my machine.

At this point, I unplugged my internet connection and started using another machine. I had left my problematic computer alone for about a month.

Upon turning it on last night, each time I logged on, it gave me a warning that "Windows had encountered a critical error and will restart in one minute" and would restart. I tried running cmd (in that one minute) to intercept it, but the task manager would freeze if I tried to run it from there and explorer wo... Read more

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Answer Match 47.04%


So whenever a program uses InstallShield to install or uninstall a program, it boots up, and the bar fills up preparing to run the Wizard, and right when it fills, an error message pops up: "An error occurred while launching the setup. The specified module could not be found," and then it quits.

This occurs anytime I try to install or uninstall anything that uses InstallShield. I've tried everything at the InstallShield troubleshooting site, including deleting a file in the registry (the problem key was there but deleting it didn't solve the problem), making sure I had admin privilidges, and emptying out the Temp folder. I can't reinstall InstallShield because it (ironically) requires InstallShield to install.

The one problem that I can think of would be that I just got back from college. At college, I logged onto a network to use the computer. Could this have something to do with it? I've tried logging onto the computer itself as the Admin, but the problem still occurs. This whole thing really sucks because the comp is pretty much useless not being able to install or uninstall anything.

Thanks for any help.

A:InstallShield doesn't work, none of the usual fixes work

Depending on what version of InstallShield you have here is a site that shows some of it's program errors >

Have you tried this site >

InstallShield uses the Windows Installer Service. It could be that Windows Installer Service has somehow become corrupted.
Check this site out >

As a last resort you might consider reinstalling your Windows Operating System on top of itself to repair and replace the corrupted or missing files associated with InstallShield and Windows Installer Service.

Just for your information, InstallShield is the oldest installer program company. However there is another that is completely free “Inno Setup” which you may have seen when installing some programs. Here’s their site >

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Answer Match 47.04%

Help! See the title.

I'm going mad because I can't listen to music! I've tried three different mediaplayers (Windows Media Player, VLC & QuickTime) and all three just don't work! WMP won't even play the files, VLC will (in .avi-case even with picture!) but there won't be sound :/. Same for QuickTime,...

Now, the weird thing is that I can play games without a problem and the sound's still there! Hell, even sounds made by Windows -- I hear 'em! YouTube works too!

I'm concerned there might be something wrong in the registry,... (I use Eusing Free Registry Cleaner/Defrag regularly, I guess something was bound to go wrong,...)

Please, help? :(

(Windows 7, btw.)

A:Sound DOESN'T work while playing .mp3/.avi - DOES work with games/YT

Apparently I made a mistake,... Sound in games doesn't work* System sounds and YouTube do, though.

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