Tech Problem Aggregator

G580 - Lenovo OneKey Rescue button is not working ...

Q: G580 - Lenovo OneKey Rescue button is not working ...

I bought my Lenovo G580 more than 3 years ago, and it came with Windows 8.
For a certain reason, my coworker installed on it windows 7.
I tried to restore it to the original image by using the Novo OneKey Rescue button next to the power button... but unfortunately it didn't work... when i press the Novo button, four (4) choices appear on the screen:
- Normal Setup
- BIOS Setup
- Boot Menu
- System Recovery
When i press "System Recovery", windows 7 starts normally without recovering anything...
Is there any way to restore my Laptop to the original factory software???
Thank you in advance...

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.



























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A: G580 - Lenovo OneKey Rescue button is not working ...

Your One Key Recovery (OKR) button is working, but most likely the recovery partition that contained the necessary files was removed or destroyed during the install of Windows 7.You have a couple of options:1. Contact Lenovo Support by phone, ask if the recovery DVD's are still available and purchase them, it is a reasonable price...2. Purchase the retail DVD of Windows (7, 8.1 or 10) and perform a fresh install.3. Pick a Linux version you like - download and burn to DVD, then install from media.I personally use Windows 10 Pro and Linux Mint (Dual Boot) on my G580 with no hardware issues in either OS... Really like some of the applications that Linux has, and the fact that it is completely free to use.Good luck.CB

3 more replies
Answer Match 99.9%

I bought my Lenovo G580 more than 3 years ago, and it came with Windows 8.For a certain reason, my coworker installed on it windows 7.I tried to restore it to the original image by using the Novo OneKey Rescue button next to the power button... but unfortunately it didn't work... when i press the Novo button, four (4) choices appear on the screen:- Normal Setup- BIOS Setup- Boot Menu- System RecoveryWhen i press "System Recovery", windows 7 starts normally without recovering anything...Is there any way to restore my Laptop to the original factory software???Thank you in advance... 

























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A:Lenovo OneKey Rescue button is not working (acting...

Your One Key Recovery (OKR) button is working, but most likely the recovery partition that contained the necessary files was removed or destroyed during the install of Windows 7.You have a couple of options:1. Contact Lenovo Support by phone, ask if the recovery DVD's are still available and purchase them, it is a reasonable price...2. Purchase the retail DVD of Windows (7, 8.1 or 10) and perform a fresh install.3. Pick a Linux version you like - download and burn to DVD, then install from media.I personally use Windows 10 Pro and Linux Mint (Dual Boot) on my G580 with no hardware issues in either OS... Really like some of the applications that Linux has, and the fact that it is completely free to use.Good luck.CB

1 more replies
Answer Match 81.9%

Hi , lenovo g500 when i press power button stay on lenovo page and not loading windows and also oneky rescue system not working !How can i do to going boot menu ? Thanks.

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Answer Match 82.74%

Hi after uprading windows from 7 to 10 my OneKey function stopped to work, what is the other way to recover from recovery poartition (F11 does not work)?Regards

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Answer Match 82.32%

Help!   I upgraded a Lenovo G770 laptop from Windows 7 to Windows 10.   I had network and sound issues that could not be resolved so I decided to revert using the recovery option found in settings.    It appears things are back, but now I need to do a clean install of Windows 7.    The Lenovo OneKey Recovery button on the laptop should boot the OneKey application to get a clean install of factory setting, but it now appears to be broken; I come up in Windows.  Now on the drive, I see  applications, drivers and Windows10 upgrade (now empty) folders.    The drivers folder still has OneKey drivers, but the applications folder does not have OneKey, but I'm not sure if it should.  Using the OneKey application from Windows 7, it let me make DVDs of the factory install, but I'm worried that the Microsoft Windows 10 upgrade changed these files too.   Did the Windows 10 upgrade or revert wipe out the Windows 7 factory install files?  How can I verify?How can I get the OneKey button to work again?I appreciate any help you can offer.Thanks!

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Answer Match 80.64%

Hi.I have a G580 laptop, and its gets my gray hair :-) The keyboard is working very strange, the number keys dont work 1-2-3-4-5-6-7-8-9-0, the numlock is not working eighter, i have to enable capslock the write smalle letters, i cant log into windows because my password is with numbers, i have tried to clean my laptop twice, every time it come up with a windows default account wich i don know the password for, i cant boot up in safe mode because i dont have the right paasword. As you can see i am pretty stocked her.. Please Help....

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Answer Match 78.12%

I bought laptop 4 years before and it was good experience no maintannce cost or no issue till the date, but suddenly it stopped working. When I took the laptop to near by service centre they dismantled and tested the components and they are asked me to change a new mother board , really I could not understand what is the problem. How much will be costed , if I take my laptop to near by lenovo service centre ? May I know the maximum consuling charge , and I am just expecting everything should be fixed in front of me ?( place : India, chennai, sholinganallur ) 

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Answer Match 75.18%

I bought my laptop with Vista Home Premium. And I upgraded to Windows 7 (via the offer for a 'free' upgrade). Now Lenovo's Rescue and Recovery won't run. I go to the Lenovo ThinkVantage Toolbox, click System Health, then go to Enhanced Backup and Recover and I click to run it, but it does nothing. Everything else in the toolbox works fine.

Here are my computer specs:
-Windows 7 Home Premium
-Intel(R) Core(TM)2 Duo CPU P8800 @ 2.66GHz (2 CPUs)
-LENOVO 2764CTO - Intel GM45/GM47 Chipset
-2.9GB Dual-Channel DDR3
-ATI Mobility Radeon HD 3400 Series
-Speakers (Conexant 20561 SmartAudio HD)
-250GB Western Digital WDC

A:Lenovo Rescue and Recovery Not Working

Most all of us agree that an upgrade is not the route to take. It leaves useless files on your system and can cause conflicts.which you are experiencing now.

Save all you Documents, Pictures, contacts, videos, music, etc to a flash drive,

Be aware, you will need to re-install your 3rd party applications.

There i poll going on now and "clean" install is winning by a mile,.

4 more replies
Answer Match 70.98%

Hello. I have a Lenovo G580 Notebook with Windows 10 installed. The issue is that the Windows hotkeys, that is Windows key and other letter combinations, aren't working. For example, normally, if I press Windows key + I, then the Settings app should open up or if I press Windows key + R, then Run should open up. But the Start screen opens up instead in all such cases.

This is happening since I have updated the Synaptics touchpad driver via Windows Update. If I uninstall the driver, then the hotkeys start working again. But as soon as I install the driver, they stop working. This was not happening with Windows 10 before, even when the Synaptics driver was installed. It has suddenly started happening couple of months ago. Also I cannot completely uninstall the Synaptics driver because my laptop came with it itself nor can I stop the driver from updating as it is an important driver and it needs to be updated to be compatible with Windows 10.

Any suggestions? Thanks in advance.

A:Windows hotkeys not working on Lenovo G580 Notebook (Windows 10).

If you PM me your email address I will send you a link to the Synaptics driver that works for me. Then you will have to use the HideUpdate hotfix to keep Windows update from changing it.

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Answer Match 70.14%

My g580 ran out of battery while using it, and now it gets stuck on the lenovo logo. I tried a different hard drive which changed nothing, I've tested both hard drives on a different computer and they both work. However when I boot the laptop with no harddrive it will get past the logo go to a screen saying something about an unplugged cable then reset and get stuck on a blank screen.   If I plug in my windows recovery usb drive( and no harddrive) the the machine will boot normally and go to the windows installation screen. So any ideas on why a working harddrive would stop the system from booting? Also I've tried the whole taking out the battery unplugging it holding down the power key and then plugging it back in thing, did nothing. 

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Answer Match 68.04%

Hello Everyone,  Does a Lenovo Idepad have a Onekey Theater Button?










Solved!
Go to Solution.

A:Onekey theater Button

Dear Boniface_1765
 
Welcome in Lenovo community
 
Kindly be informed that the One key Theater Button is not available in all models , so please let us know if you are concerning about a specific models or all models 
 
Thanks
Alaa



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

5 more replies
Answer Match 66.36%

Ive been having issue with my lenovo G580 laptop. Its been stuck in a constant startup repair loop.

Using posts on this forum, ive tried to rectify the problem myself but realised its beyond me but Ive made changes using the DISKPART feature of windows at the command prompt stage, and I think ive disabled the recovery options.

Ive tried to use the onekey recovery service preinatlled onto the laptop. Usually just press the recovery button, next to the power button but pressing this now just boots into the system repair loop.

Does anyone know how I can rectify this?

A:How to re enable lenovo onekey recovery

You can try setting the recovery partition active using partition wizard boot disk, then rebooting to try one key recovery again. There should also be a way to relink recovery to the one key button.

But the factory install is an inferior install to begin with so you'd be better off doing the reinstall in the tutorial under signature picture below.

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Answer Match 66.36%

Hello, I want to know how to fully restore the Onekey recovery functions as when i tried to boot into onekey throught novo button, it simply boots the OS partion not the recovery. Few months back, i have decided that the recovery partition is taking up space so i have backed it up (only the partiton nothing else) with macrium reflect and have recently restored it, but Windows is not recongising the partiton even when i have hiddened it through minitool parition wizard.  As for the backup of the partiton it is not corrupted in anyway since i have veritied the backup  Here is the partitons as shown ( https://gyazo.com/7b6f9240c92bbeb962879fa1401d5891 )  As you can see, the recovery partiton still kept its name and size after restoring the parition through macrium reflect Please help me to get windows 8.1 to recognise the partiton and restore the onekey functionSpec: Lenovo G50-70 (2014)8GB Rami3 Intel core 1.9ghz1TB Space with normal hardrive (It is in GPT) 

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Answer Match 66.36%

I have unistalled the 2 applications, and I want to re-install them. Could someone please inform me where to download these two software, my device is Yoga 500.

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Answer Match 66.36%

When ever I try to run the onekey optimizer, it always gives me this error message (attached)Can anyone helpe me out?

























7_31_5_52.PNG ?99 KB

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Answer Match 65.94%

Hey everyone.

Being trying to get back button on key board to function again. Used to work fine but suddenly stopped. Out of the blue when I used it system posted a window on screen telling me to use Alt and Backbutton at same time. Tried it; no joy. Any ideas or pointers would be gratefully accepted.

Thanks,

Suarez

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Answer Match 65.94%

Hello everyone,  Since i got my Lenovo Y50, i have been having an issue rarely and i thought it would be better to try and fix it.I have had it on Windows 8.1 and now on Windows 10 also, when i start my computer, WiFi works flawlessly, but if I try and switch to another network on open the WiFi networks tab on the taskbar, it might happen that it kinda "freezes", meaning that it shows either that WiFi networks availalbe or not available but when i click on it nothing happens. I mean it doesnt pop up the select WiFi network window. And also if during this time i try to go to Control Panel -> Network and Sharing Settings it doesn't open it. If i plug a LAN cable in it the internet works fine but the WiFi button still stays the same. Doesn't even change to the cable connection one. Also this sometimes happens when wifi is working but i notice that the icon changed to the above mentioned (WiFi networks availalbe or not available) and when i try clicking on the wifi button nothing pops up, meaning again i cant change the WiFi on disconnect. Funny thing is that every single time this happens, a restart fixes it. Every time so it really doesn't make sense to me and it baffles me that this can happen. I tried reinstalling drivers, looking for stable ones, etc. nothing helps. I will provide a picture with my device manager Network Adapters tab, i hope it helps. Any oppinions are welcome. 














... Read more

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Answer Match 65.52%

I am having issues with onekey recovery because I am trying to factory reset my laptop. I have used it before without issues, but I believe it may have happened after I tried out Windows 10 but then reverted back to Windows 7. If I try to use OneKey recovery through the program, when I select the option to reformat, it just restarts my computer normally. If I try to use the onekey recovery key on the keyboard, it just turns on my computer normally. Any solutions to this issue?

A:Lenovo Ideapad z575 OneKey Recovery

Hi Tofu,
 
Welcome to Lenovo Forums.
 
Please click the below for better understanding.
Link 1
Link 2
 
Let us know how you get on.
 
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

1 more replies
Answer Match 65.52%

Good afternoon,  After recently purchasing this laptop - I upgraded to Windows 10.  Due to various issues with W10 being somewhat indifferent to my tastes I wanted to reset the laptop back to factory default. I've obviously studied various recovery guides and when pressing the Onekey button whilst in windows nothing would happen, also when pressing the onekey from a shutdown state and selecting system recovery , it would boot up normally and not in the recovery environment. I downloaded the onekey app and upon starting it into recover it came up with this error"cannot find the service partition"I have since read through other guides on how to check whether the partition is still present (hidden) or whether it has been removed or not.To me it looks like it's gone.. but I can strictly say I have not removed/changed/resized any partitions since receiving the laptop, unless of course the windows10 upgrade has changed something backend.  I know my way around a pc/laptop (1st / 2nd line support so please don't entertain me with the usual - "Are you sure you didn't change the partitions.." etc") so I know what I have and have not done.See below screenshotshttp://imgur.com/a/dFo9qhttp://imgur.com/73Y6GSn

A:Lenovo Y50 - Onekey "cannot find the service parti...

That is what has been reported in the past that OneKey feature breaks after the update to Win 10. Can you check if you still have the goback or restore to previous windows option? If yes, then try using it to go back to the previous running OS. Note: The downloaded OneKey program will only work if the hidden partitions needed are intact. However, as stated it seems that the update made the changes to these partitions. So it is no longer working.

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Answer Match 65.52%

I reccently updated my graphics and audio drivers using DriverMax. But new sound driver wasn't working properly. So i used to the backup to revert to my old drivers. But now the old sound driver doesn't work any more so I have to use the new one I got from the lenovo website. I tried system restore but it didn't help. Then I noticed OneKey Theater movie mode wasn't working properly. The sound changes but the display changes only for a second and goes back to normal. I've tried re-installing the driver but nothing seems to work!

HELP!

A:Lenovo Z570 OneKey Theater problem

.Please try the following site for Genuine Drivers etc - Lenovo Drivers and Support Site unless you have changed the sound card. Then please list any new sound card installed -Uninstall your drivers and reinstall new drivers from Lenovo -

1 more replies
Answer Match 64.68%

Hi,I have a lenovo Z5070 notebook. It first came with a windows 8 - 64bit and then I upgraded it to Windows 10 - 64bit. It's still using the onekey theater app which was installed on by the company. I'm now looking for the new version of this app. Can anybody help me please ?

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Answer Match 64.68%

Hello guys, i just bought a lenovo g580, and i am not happy with the fps I am getting. I want to play Counter Strike Global offensive.I want to ask what parts can i change on my laptop so i can get a bit better fps?So my parts are: i7 2620m witch is dual core with 4 threads on 2.7 ghz turbo boostIt also has 1x2gb ram and 1x4gb ram.Video is GForce 630m and 1 tb hard drive.CPU Socket is 988B rPGAI know I can upgrade ram and get an SSD . But can I change the processor and the video card? And also is it worth getting anymore than the 6 gb of RAM.Thank you. 

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Answer Match 64.68%

HiI have Lenovo G580(59337073) with Celeron B820.is it possible to upgrade the CPU to Intel core i3(i5) 3rd generation(Ivy Bridge)? thx 

A:Lenovo G580 CPU upgrade

Hi
 
Welcome to the community.
 
Please find below the supported Processor of your system, you can use any one of them.
 
3rd generation Intel Core i5-3210M 2nd generation Intel Core i3-2370M Intel Celeron B820 (1.60GHz, 2MB) 
 
Regards,
Sameer



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
Answer Match 64.68%

I have a g580 with win 10 and ubuntu14. Problem started a day ago, i am unable to turn on the wifi in windows. The option is not even highlighted. Diagnostics told me that wireless connections are turned of so i tried FN +F5 but still no change . Drivers are uptodate. Everything is working fine on linux. Any solution.

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Answer Match 64.68%

Can i put this "Ultrabay Graphics Card GT750M or GT755M" in my g580 lenovo?

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Answer Match 64.68%

Can i put this "Ultrabay Graphics Card GT750M or GT755M" in my g580 lenovo?

A:Lenovo g580 question

Hi Shadowraze , 
 
Welcome to the Community Forums.
 
Ultrabay swappable drive bay in the ThinkPad range of laptop computers and some of IdeaPad Y Series laptops. Graphics cards would not be recognized by the BIOS unlike y410p/y510p . 
 
Regards
 
 

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Answer Match 64.68%
Answer Match 64.68%

Hello, I have an Lenovo G580 Celeron Dual core 1,8 Ghz, 2Gb DDR3, the pocessor is B830 I think.My question is what kind of processor should I upgrade from i3 series or i5 series?I have a list with a lot of models with socket G2 but I'm not sure if all are suitable.This is the list: http://www.cpu-upgrade.com/CPUs/Intel/Mobile_Celeron_Dual-Core/B830.html Can anybody help me? Thanks,

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Answer Match 64.68%

Hello, i´ve bought G580 2 years ago, but now is this type little low-end, so i need upgrade RAM and CPU for better, but i dont know which can i put in, my parameters from AIDA64:CPU: http://imgur.com/a/d5qiNCPUID:http://imgur.com/a/6cKA2MOTHERBOARD:http://imgur.com/a/L8dQLBIOS:http://imgur.com/a/WcaPQ North Bridge:CHIPSET1:http://imgur.com/a/eubRPCHIPSET2:http://imgur.com/a/aiEsk South Bridge: CHIPSET:http://imgur.com/a/CewhQ SPD:http://imgur.com/a/WT8fP If you need more i will send, just write me what.

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Answer Match 64.68%

I had G580 with Win10 updated from Win8. After disk replace to Samsung EVO 850 computer do not boot. Only LCD was turn on and it has silver color (background light only). When I put on it stock disk everythink run ok, but I can not access bios. Then I was remove BIOS battery to check if it will possible to access BIOS. From that moment is G580 black-screen, does not boot with stock HDD, do not install WIN10 from recovery DVD, restore button does not work, battery remove and turning on for resset does not working.. Nothig. Laptop turn ON but screen is black. Never happend this before with any laptop. I google and try almost every hint.

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Answer Match 64.26%

Hi, I have lenovo Ideapad z400 (Touch). I got problem with my notebook, so I need restore to Factory Default using Hot Key Novo button (system recovery). My default OS is windows 8.The Lenovo Rescue system 4.0 is not work properly, so cannot load One Key Recovery.Please help to solve this issue. Novo button?Lenovo Rescue System 4.0?Failed?BRRudi

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Answer Match 64.26%

Hi, I have lenovo Ideapad z400 (Touch). I got problem with my notebook, so I need restore to Factory Default using Hot Key Novo button (system recovery). My default OS is windows 8.The Lenovo Rescue system 4.0 is not work properly, so cannot load One Key Recovery.Please help to solve this issue. Novo button?Lenovo Rescue System 4.0?Failed?BRRudi

A:Failed to load OneKey Recovery Lenovo Ideapad Z400...

HOLA
@rudiss 
 
Al parecer tienes un error en la partición de recuperación del sistema,Salvo que creases discos de recuperación o USB en su día,no va ser posible volver a hacer que funcione,tendrías que solicitar a lenovo nuevos discos de recuperación de tu sistema y modelo de equipo.
 
Como obtener discos de recuperación:
 
Spanish to English translation...
 
Apparently you have an error in the recovery partition system , except that creases recovery discs or USB in your day , it will be possible again to make it work, you should apply to lenovo new recovery discs of your system and model equipment.
 
How to obtain recovery discs:
https://support.lenovo.com/es/es/documents/ht035659
 
Saludos.
 
Mod's Edit: Google translated for the benefit of English readers. 
 




Haga clic en la estrella para decir gracias, Por favor marque si resuelve su problema.No trabajo para LENOVO soy usuario voluntario.

1 more replies
Answer Match 63.84%

HelloI have a Lenovo G580 laptop with windows 7.I used it for about 2 years and 1 month ago my laptop diesthe laptop does not work and does not have any sign of electric. it does not work with the AC adaptor or with the battery, so the issue was in the motherboard, i bought a new motherboard and replaced the old one with the new (used), then the laptop back to  life againbut the problem is the laptop does not function with the battery, when I plugging the AC adaptor the charging lamp Lighting up and when I run the windows the battery indicator show (92% in charge) for hours and when i unplug the ac adaptor computer shuts down instantly.Please advise .Thank you !

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Answer Match 63.84%

 ?  ?  ? My Lenovo G580 says "Lenovo" and didnt want to startup. I had try really many tutorials, i ude this pc for my school and i really need it to works please help me guys???? 

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Answer Match 63.84%

Hi, A small amount of water was spilt over the keyboard. It was promptly soaked up and computer worked fine for two hours. Some of the keys are no longer working (space, b, n and arrows). The computer is working fine and external keyboard is fine.Any ideas of how to get them working again? They have been removed and all looks dry. Thanks

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Answer Match 63.84%

The error: Intel UNDI, PXE-2.1 (build 083)Copyright (C) 1997-2000 Intel Corporation For Atheros PCIE Ethernet Controller v2.1.0.9(08/12/11) Check cable connection..!PXE-M0F: Exiting Intel PXE ROM. Can anybody help me with this?

A:Lenovo G580 PXE-M0F: Exiting Intel PXE ROM.

Hi and welcome to the communityIf any removable disk such as flash pen drive is inserted, then please remove it. Then try the procedure below.If you are trying to boot from the hard disk, Then please press F12 at lenovo screen after pressing power on and select the hard disk as the temporary boot device. This is temporary. For permanent go to bios setup utility by pressing F2 or F1 and place hdd in the first place




Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

9 more replies
Answer Match 63.84%

Hi I've lost my antivirus on my laptop, any suggestions on what should I do?

A:lost protection on my G580 Lenovo

What do you mean by "lost" exactly? Did your license expire?

10 more replies
Answer Match 63.84%

I purchased a new lenovo G580 laptop last month(i5 -3210m and Windows 7 x64 home premium) and have had around 6-8 crashes.Havent installed any new software except Skype. The crashes initially mentioned only 'damageguardx64.sys' of Lenovo. However I am unable to find any fix for it. Can you pls help.

A:New Lenovo G580 BSOD error

Welcome aboard.

► First of all, uninstall McAfee. That's bad.

Code:
fffff880`09dbd268 fffff880`0106c97cUnable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
mfehidk+0x6c97c
It is McAfee Host Intrusion Detection Link Driver. Use Microsoft Security Essentials - Free Antivirus for Windows.

► A lot of Lenovo Bloatware are there, causing problems.
Damage Guard: Causing some damages here

Code:
BugCheck 19, {22, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\DamageGuardX64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DamageGuardX64.sys
*** ERROR: Module load completed but symbols could not be loaded for DamageGuardX64.sys
Probably caused by : DamageGuardX64.sys ( DamageGuardX64+32b4a )

Followup: MachineOwner
Lenovo EE Boot Optimizer driver now:

Code:
fffff880`09dbd888 fffff880`0183d30fUnable to load image \SystemRoot\system32\drivers\fbfmon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for fbfmon.sys
*** ERROR: Module load completed but symbols could not be loaded for fbfmon.sys
fbfmon+0x330f
Get rid of all those things. Follow the guide: http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html

► Free up the startup.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. I... Read more

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Answer Match 63.84%

Hi
I have a Lenovo g580 with windows 7 home premium 64 bit, whenever it goes to sleep, in whatever way, I get a black screen telling me that windows did not shutdown successfully.

I have completed a system restore to factory settings and downloaded and installed all updates. I have also run all Lenovo diagnostics to no avail.

I have changed the settings in power options, the bios has no power option.

I would appreciate any help

Many thanks
 

A:Lenovo G580 Sleep Problem

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Answer Match 63.84%

Hi  Please tell me the maximum Size supported by Lenovo  G580 20150?. Thanks .

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Answer Match 63.84%

I own a lenovo g580 20157 model laptop. I am facing issues like its heating up a lot while playing games.i started facing all this problems after i updated the bios to 62cn40ww. Now i face fps drops. the games i used to play on my laptop with old bios, now started lagging. I also can't find the old bios file on support page. kindly advice.

A:Lenovo G580 20157 Performance.

Hi Puneet,
 
Welcome to Lenovo Forums.
 
We are really sorry to hear about the issue you are facing.
 
Firstly, Check BIOS? Sometimes a BIOS has fan speed controls.
 
This is normal as the game is running and full GPU is utilized, if the temp increases more than normal.  I suggest you to use the Laptop by placing it on a flat surface for good ventilation.
 
Please go through the below link to understand about Safe Temperature range for CPU?
 

Click Here
Click Here

 
You can refer the below thread for BIOS downgrade
 
Click here
 
Hope this helps.
 
Regards,
Shashi Kumar
 
-------------------------------------------------------------------------------------------------------------------------------------------
Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

8 more replies
Answer Match 63.84%

Recently bought a new Lenovo G580 to replace my old decrepit Toshiba. It worked fine for a couple of days, but suddenly started BSOD-ing as I began to use the laptop more and more.

I have noticed it is more susceptible to BSOD-ing when I am running Bit Torrent. Although it seems to wait until it strikes, luring me into a false sense of security and then crippling me.

I ran BlueScreenView, as I have seen many people mention it on various forums, including this one, and the such and it gave me these results. Sorry if this is not the accepted way of throwing out these results, but I am unsure what I am doing.

093012-22042-01.dmp
30/09/2012 13:57:08
DRIVER_IRQL_NOT_LESS_OR_EQUAL
0x000000d1
00000000`00000028
00000000`00000002
00000000`00000000
fffff880`019ad6fd
NETIO.SYS
NETIO.SYS+106fd
x64
ntoskrnl.exe+7f1c0 C:\Windows\Minidump\093012-22042-01.dmp
2 15
7601
280,808

I have put it on here in its entirety but I dont really know what this is either. Download Dump file.txt from Sendspace.com - send big files the easy way

Posted on Reddit as well, but I have yet to receive any help there. :( Laptop keeps BSOD-ing. Think it may be torrent related. : techsupport

Pretty brain dead computer wise, so sorry if this is unreadable/invokes facepalms all round.

Any advice or help would be very much appreciated as I have no idea what I am doing. If all else fails I suppose I can send it back.

Thanks in advance.

A:Lenovo G580 repeated BSOD-ing

Hello,

Take a look at the following link and perform the requested steps.

This will give us more information to help diagnose your issue.

http://www.techsupportforum.com/foru...ta-452654.html

4 more replies
Answer Match 63.84%

Hi
I have a Lenovo g580 with windows 7 home premium 64 bit, whenever it goes to sleep, in whatever way, I get a black screen telling me that windows did not shutdown successfully.
I have completed a system restore to factory settings and downloaded and installed all updates. I have also run all Lenovo diagnostics to no avail.
I have changed the settings in power options, the bios has no power option.
I would appreciate any help
Many thanks

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Answer Match 63.84%

Hello every one today i was working normaly with my laptop g580 and the laptop turned off like when you unpluging the charger. I try to turn it with the charger/battery/both without any luck. No sign or light work . I make some solution like hard resset, pressing the button for 30s .... without any luck. Any sugesstion to fixing it even opening the laptop?

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Answer Match 63.84%

Hey, I'm currently using a G580 Lenovo laptop.One day I played my laptop and supricely it just turned off, so I turned it on again and once I typed my password to access the PC it turned off again, so I got the battery out the PC and waited five minutes, after I got the battery back I pressed the power button and nothing happened, no lights, no noice, nothing, just not turning on. I tried to find my problem on the internet and I found a youtube video how to fix that: get your battery off with your charger, press the power button 1 minute, get back the charger into the pc and press the power button and ta-dam! It's working. Well no, I did everything and it didn't solve my problem. Any ideas?

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Answer Match 63.84%

Hello.

I have a Lenovo G580 with Windows 8. I have a weird problem with audio. If the default audio is set as internal speakers and I plug in my headphones the sound just keeps coming from the internal speakers. But if I set the headphones as default, I can switch between the speakers and headphones as I want and there is no problem if only I play music from my computer.

If I try to play something from my browser, however, the sound only comes from the internal speakers and connecting the headphones does nothing. Except (and this is where it gets weird) if I play something from my computer first using the headphones. Then I can play anything from the browser and hear it through the headphones as long as I don't plug them out. If I plug them out, the sound switches back to the internal speakers and trying to plug in the headphones again doesn't do anything. So I have to play something from my computer again with the headphones plugged in and then switch to my browser to again play everything through my headphones.

What's wrong with it? Any way to make it work as it should work?

A:Lenovo G580 audio problem

Hi lenny111, first question would be what make of audio chip and have you downloaded the latest 8.1 drivers?

10 more replies
Answer Match 63.84%

While charging my lenovo g580, for first couple of minutes it gets charged but after that it stars to toggle bw charging and not charging msg continuously.https://m.youtube.com/watch?v=MmYNPzxg0xoAbove link shows the problem

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Answer Match 63.84%

Hello I have problem with bios update i have Windows 10 Pro 64bit (Installed yesterday) and i cant update bios because TDK error 255, i try run program on W7 64bit, W8 64bit and W10 Pro 64bit, but program doesnt run properly, so do you have any tips ? I was trying to run in Diagnostic mode, Safe boot etc..., but nothing happens.Another solution is Flash bios, but i am not Proffesional in bios, so i am worrying about crash my laptop, if i do it wrong my laptop will doesnt run, so i if you have any good guide how to do it right please help me.Thank for comment. Picture of error: http://imgur.com/AMZcV85 Specs from CPU-Z:CPU: http://imgur.com/a/3O3unMainboard: http://imgur.com/a/0I4m8 

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Answer Match 63.84%

Hi,
I would like to know if my laptop is compatible with Windows Vista SP1 x64.I tried to install it,but when i rebooted the first time,it gave me a blue screen.I can't even boot into Safe Mode,or Last Known Good Configuration.I know Vista SP1 is compatible with UEFI,right?

A:Lenovo G580 20150 compatibility

Do not worry about compatibility. You must meet the minimum requirements.
What is windows vista?
Scroll a bit down the page
Then click on Vista Premium
https://www.thomas-krenn.com/en/wiki...s_in_UEFI-mode

27 more replies
Answer Match 63.42%

Hello,Recently I have reinstalled Windows 10 updated from 8.1 (where everything was OK) to clean Windows 10 installation (changed HDD to SSD).Everything is fine, except one single issue - integrated camera is not working.- Camera indicator is always on (white LED is always turned on)- There are NO imaging devices in Device Manager- In Device Manager is one warning - Unknown USB Device (Device Descriptor Request Failed), Location: Port_#0006.Hub_#0005, with status with error code 43. Is there any way to solve this problem? If you need any additional info, I am here to provide Thank you in advance!

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Answer Match 63.42%

Hi all, I've run into an issue with my laptop  Lenovo G580 that has Windows 10 Enterprise 64. I am not able to read CDs and DVDs. When a DVD is inserted, "Choose what to do with removal devices" comes up. When I click that, the error message "E:\ is invalid drive" shows up. Please help. Thanks and regards,John

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Answer Match 63.42%

Hi Team, I just bought Lenovo G580 laptop on 26 April 2013. It worked for few days well, but yesternight it suddenly trip to white screen. I made on/off several times, in/out the batteries but the white screen remains same after turn on the laptop. When i turn it on the screen goes white and it reamins constant.... Anybody have idea what problem it relates too ? What to do ? Please help guyz ?












Solved!

Go to Solution.

A:Lenovo G580 screen goes white display

hi sameerjha28,
Welcome to Lenovo Forums!
 
?
You can try doing this:
-Turn off the computer.
-Unplug AC Adapter and remove the battery.
- Hold the Power button Down for at least 10-15 seconds, Then try reconnecting the AC adapter only and leave the battery out, turn it ON and see if it will make any difference.
- If it powered on Try it with the battery and check if it would still turn on properly.
?
If the above steps did not work Try an external monitor and check if it works there.
 
I would suggest Contact Lenovo Technical Support for service if the steps above did not help.
 
?
Hope this helps,




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Answer Match 63.42%

Hi All,
I am facing problem please help me out. Actually I forgot my Administrator password and I was using my system using Guest Account. But unfortunately today when I turn on my laptop to try recover the password, display turned into Blank and I hardly can see folders, Icon etc. I tried some with my own but does work thats why I need some expert advise. I have tried the following but didn't work

1. Reboot the system.
2. Opened in safe mode.
3. remove the battery and adapter after some time reboot. etc.

My laptop's configuration is given below :
Lenovo G580,Ci5 3RD/4GB/500GB/Windows 7 ultimate 64 bit.

Please let me know If you required any specific information.

Thanks in Advance
Shubh

A:Lenovo G580/i5/4GB blank screen on bootup

For password see option 4 or 5 - User Account - Reset Password in Windows 7

Can you be more specific about how it turned blank? A photograph will help tremendously. Screenshots and Files - Upload and Post in Seven Forums

5 more replies
Answer Match 63.42%

hi, i just updated my windows 7 to windows 10. should i update my bios?i see no update for windows 10, the latest is only for windows 8.1.this is the current bios i am usingSMBIOSBIOSVersion5ECN39WW(V3.05)thanks

A:lenovo g580 20150 latest bios.

My rule of thumb with BIOS updates is "if it is not broke, do not try to fix it" because there is always an inherent risk that a BIOS update can fail, and if so, leave  the system bricked (dead) requirnig a new motherboard, and there does not appear to be anything in the latest updates readme.txt other than specific fixes for Windows 8.1... So I would hold off. Summary of changes
==================
General Information:
Fixed:
1. Modified small number keys (such as the key U, I, O¡­) matrix for win8. Cheers, 

1 more replies
Answer Match 63.42%

Hi there all, Recently I got a Lenovo G580 (2189).Because I need WiDi (wireless display) options I bought a Intel Centrino Advanced-N6230 wireless card. After installing this hardware an error showed up at the startup: error 1802 ... unauthorized etc etc. I did not know about Lenovo - Bios and whitelisting hardware. Anyway this simple question remains. Which Intel Wirelesscard can I use with this laptop in order to work properly.Cause I don't want to hack the bios Cheers,Marlon

A:Lenovo G580 replacing wirelesscard not succesful -...

Hello and welcome,
 
I'm more familiar with ThinkPads, so please double-check anything you read in this post...
 
The problem with the white list is that a wireless card has to have a Lenovo FRU number.  It isn't sufficient to be an Intel XYZ board, it has to be an XYZ with the firmware ( the PCI subsystem ID) modified for Lenovo.  Reputable vendors will list the FRU if the board will play nice with the white list.
 
Take a look at the hardware maintenance manual for the G580, page 102l.  It lists an Intel 6150NX with an FRU # of 20002543.
 
Lenovo G480, G485, G580, G585, G780 Hardware Maintenance Manual (English)
 
As I said, this isn't my field of expertise (if there is one...) but maybe this will at least get you started.
 
Z.
 
 

9 more replies
Answer Match 63.42%

Hi all,is there a way to order new original sticker for Lenovo G580 (like this one on picture)?I have new, very good G580 laptop (model 20150) and I am very satisfied. I replaced the CPU and put the new i7 3610QM in it, 8GB of RAM and SSD. The only thing that tore and which bothers me is sticker. xDIf anyone from Lenovo can help me with this, I would be grateful.  

A:Lenovo G580 - where to order original sticker?

Hi Wind,
 
Welcome to Lenovo Forums.
 
It really feels something amazing when people are concerned about stickers more than issue. I can honestly say that i haven't tried it. However if you asked me to guess I would suggest you to contact the nearest service center for futher assistance.
 
Hope this helps. Let us know how you get on.
 
Regards,
Shashi Kumar
 
------------------------------------------------------------------------------------------------------------------------------------------------------
Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

2 more replies
Answer Match 63.42%

Hello. Can someone help me please. My lenovo G580 laptop is stuck on the lenovo splash screen and I do not know how to fix it.

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Answer Match 63.42%

i have worked with this laptop for over two and half years without any difficulties but now for over 5 months, when it shuts down or restarts, it powers up the system with power lights on but shows black screen. when i try to open it, the hard disk is always hot but still nothing. when i remove the CMOS battery and put it back, it takes like 5 minutes and it displays. i dont i understand the sickness need your help thank you.

A:Lenovo G580 laptop powersup the system but does no...

You need a tech to assess it. Impossible to troubleshoot without doing tests and observing.Eg. Fan - starts up, continues after boot up runningPower adapter voltage etc or other power issues. Air flow and likely more.




T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Windows 7 Home Prem - 64bit w/8GBZ70-80 I7 - 5500U 16GB GB - 1TB HD Window 8.1 64bit FHD 17.3 inch Display, Nvidia G840 w/2GB memory

4 more replies
Answer Match 63.42%

Hello, The Problem:Recently I installed Ubuntu 14.04.1 LTS  to my HDD in UEFI mode. Soon I found out that I could not access the BIOS using F2, but F12 allowed selection of boot device. Reinstalling Windows, I found out that the boot menu still had the Ubuntu entry and I still could not access the BIOS. I searched on the web for a solution and before I could manage to find a proper one, I managed to delete both the ubuntu and windows boot manager boot entries, still locked out of bios. This time I could not boot into any OS, could not access bios using f2 nor access boot menu using f12.  The Solution:There was one last hope, during boot I noticed that PXE (Boot via ethernet option was still showing).Note: This solution requires you to update the BIOS. This is a very risky procedure, so proceed with caution. This will also probably void your warranty. If you can access boot menu (F12) and want to regain access to the BIOS (F2), boot into Windows 7. Install a bios update for your laptop (specifically for your laptop) available at The Lenovo Support Site. The oldest BIOS (probably for Windows 7) is preffered. If you donot have access to windows 7, perform step 2 and boot into the created ISO by creating a bootable CD or pendrive. Then goto step 11.If you can't access F12 and F2, cannot boot into OS, but can boot via Ethernet (there should be a message about trying Atheros Ethernet PXE Boot during startup), start from step 1. Perform the following steps on a s... Read more

A:Lenovo G580 cannot access BIOS after installing Ub...

Update: Even in the newest BIOS Update 62cn97ww (for Lenovo G580), Ubuntu causes the same problem. I came across a solution on the internet, that works without having to update the BIOS if Ubuntu can be accessed. To fix it, boot into Ubuntu (should be installed on the system), start Terminal and type in the following commands:sudo grub-install
sudo efibootmgr -b 0 -BReboot and F2 should work. BIOS should be accessible through F12>Tab>Setup also. Ubuntu will boot no more but can probably be fixed.

8 more replies
Answer Match 63.42%

Just started happening this week.   It's stuck at the boot screen "lenovo".   I tried many different methods like removing battery, holding power button to reset, etc.  The *only* way to get it to boot is the remove memory card, and put it back.  Then it will boot up fine.     It might then boot fine for the rest of the day.  But then the next day (or after being shutdown for a while), it happens again so i have to remove memory card, put it back, etc.  What could be the problem here ?  I tried both memory slots.  So i don't think it's particular to one slot.  

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Answer Match 63.42%

Hi,
My daughters laptop has me baffled. It started with a blank screen issue, which I solved with a system restore. (theres was nothing of importance on the hard drive) I did try taking the battery out and after replacing holding the start button for 30 seconds first.
All appeared fine untill I shut it down. There was a massive 186 windows updates to do, which was expected after rolling back so far...
The issue now is a I get this message on the screen "failure to configure updates, reverting changes. do not turn off you computer. I get stuck with this screen with no change, I even left it over night.
I haven't managed to find the safe boot option with this Win 8 machine, I tried the F8 key on start up but no joy.
Has anyone solved this problem before?
Thanks in advance
Marty

A:Lenovo G580 Win 8 laptop update issues

Did you revert back from windows 10?

1 more replies
Answer Match 63.42%

i have worked with this laptop for over two and half years without any difficulties but now for over 5 months, when it shuts down or restarts, it powers up the system with power lights on but shows black screen. when i try to open it, the hard disk is always hot but still nothing. when i remove the CMOS battery and put it back, it takes like 5 minutes and it displays. i dont i understand the sickness need your help thank you.

A:Lenovo G580 laptop powersup the system but does no...

You need a tech to assess it. Impossible to troubleshoot without doing tests and observing.Eg. Fan - starts up, continues after boot up runningPower adapter voltage etc or other power issues. Air flow and likely more.




T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Windows 7 Home Prem - 64bit w/8GBZ70-80 I7 - 5500U 16GB GB - 1TB HD Window 8.1 64bit FHD 17.3 inch Display, Nvidia G840 w/2GB memory

1 more replies
Answer Match 63.42%

Model: 20157/2689Lenovo G580Windows 7 and Ubuntu 14No wifi card detected in device manager and intel proset gives error driver not installed.?

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Answer Match 62.58%

Im not native english speaker, sry if u cant understand some parts. Ill try my best to make my message clear so eventual will come easier.

This problem occurs for quite some time, its rather calm since few weeks when I downloaded shitload of new drivers and some other lenovo stuff but might be just coincedence. Since this issue doesnt want to go away itself I have to do something about it. I can send it to Lenovo for free service anymore so Id like to ask some experts if theres something I can do to fix this issue.

Some info:
- occurs usually while typing or other stuff, but few times my laptop literally went nuts and flashed black screens few times a sec, no matter if i touched it or not

- its not overheating, i bought cooling pad and it didnt help much

- can happen just after turning laptop on and not happen during 10h+ session

Thank you in advance.

A:Screen randomly flashing black on Lenovo G580

Work through these Troubleshooting Steps for Windows 7 which will uncover most problems. Report back results as there may be other steps indicated.

Why did you install all of these other drivers? Did you already have performance problems or just create them?

Do you have a System Restore point still available before this problem began?

What else have you installed? Please post back as screenshot of Control Panel's Programs and Features after maximizing the page, using the Snipping Tool from Start Menu: Screenshots and Files - Upload and Post in Seven Forums - Windows 7 Forums

3 more replies
Answer Match 62.58%

Hi

I got a new Lenovo G580 laptop which did not come with any pre-installed OS. I installed Ubuntu in UEFI mode (I had not disabled UEFI/Secure Boot). Later I installed Windows 7. During installation it asked me to format the entire format as it did not recognize the GPT partition. Accordingly without thinking twice I erased the entire HDD and installed Windows 7. Now I am unable to enter into BIOS

Things I have tried:
Tried with F2, F1 and Delete keys while booting
Tried removing the battery and booting while pressing the above keys individually
Tried removing the battery and adapter, held the power button for 1 minute
Tried removing the battery and held the power button for 1 minute while the adapter was plugged in
Tried pressing F12 and going to the APP MENU but I can only see "Diagnostic Splash" Nothing else and in that diagnostic splash screen I see that the System BIOS is "shadowed"
How can i gain access to BIOS so I can disable UEFI and install Win 7 and Ubuntu side by side
 

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Answer Match 62.58%

I noticed that new drivers were released for G580. The drivers (Lenovo Enegry Management Driver) canot install because when the installer starts up, it immediatelly closes. Do I have an issue somewhere? Windows 10 (1511, Build 10568.17)Lenovo G580 (20157)

A:Lenovo G580 Windows 10 ACPI Driver not installing?

hi acemod13,
 
I looked at the Lenovo Energy Management driver for Windows 10 and upon observing the installer behavior, it extract the ACPI driver files (58KB) to C:\ProgramData\Lenovo\ACPIDriver (this may explain why the installer closes right after extracting).
 
If you're seing an Unknown Device in the Device Manager with an ACPI hardware ID (see image below) then try to update the driver manually and point it to the C:\ProgramData\Lenovo\ACPIDriver folder
 - Sample image
 
If you're unable to see the driver files, I've uploaded them here.
 
 
Let me know how it goes.
 
Regards

2 more replies
Answer Match 62.58%

hello
my problem is very confusing
every time i plug in a usb for android device it says it's not recognized by windows however the mobile or the tablet are charging via the USB but i cannot access the memory card
i tried installing intel USB driver , ADB driver but still no response
i use windows 8.1 last update was 3 days ago

A:android devices aren't recognized by my lenovo G580

Originally Posted by Zaref


hello
my problem is very confusing
every time i plug in a usb for android device it says it's not recognized by windows however the mobile or the tablet are charging via the USB but i cannot access the memory card
i tried installing intel USB driver , ADB driver but still no response
i use windows 8.1 last update was 3 days ago



Try Wondershare MobileGo free trial. After it installs the proper device drivers you should be good to go and under no obligation to buy.

[OFFICIAL] Wondershare MobileGo for Android: Android Manager

2 more replies
Answer Match 62.58%

Hello All,
 
My Lenovo Laptop, Lenovo G580 Model 2189, was upgraded from Windows 8.1 to Windows 10. Up until then I had been using Lenovo Solutions Center (LSC) and the Backup utility within it.
 
Now post the upgrade the Backup option has disappeared from the LSC. I am running LSC Version 2.8. 
 
I upgraded to LSC 3.x after reading somewhere that I should do this if I have upgradred to Windows 10. Then the only option I got was the periodic hardware scan for problems. So I downgraded again to LSC 2.8.
 
Will LSC Backup work under Windows 10 ?
Is there a Windows 10 version of LSC I can download that does have the backup option ?
 
Thanks All
John.
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.
 

A:G580 - LSC Lenovo Solutions Center - Missing Backu...

Yes I have upgraded to LSC 3.3.002 and File Backup Utility has disappeared.

1 more replies
Answer Match 62.58%

Hi,   I had upgraded my Lenovo G580 to windows 10. Everything working fine except dolby audio and touchpad scroll. Volume is too low when it is 100 and also touch pad scroll is not working. In previous version i have problem in wifi now it is working fine in windows 10. Kindly update the audio and touchpad drivers for windows 10 or give any suggestion to fix this problems.

A:Lenovo G580 windows 10 dolby driver and touch pad ...

Dear kathir26,
 
Thank You For Contacting Lenovo.
 
Kindly be informed that the Windows 10 Drivers For your machine model G580 arent released yet so you can follow up on our Website to find the driver needed once they are available.
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-g-series-laptops/lenovo-g580-no...
 
 



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
Answer Match 62.58%

Please assist as I did the following steps to access the BIOS, it hangs:1. Shut down the computer2. Press the "Recovery Button" NOT THE POWER BUTTON (A small round button with curve arrow sign which is located on the left side of the Power Button just next to the dust removal opening on the left side of the laptop)3. Selected the BIOS Setup and nothing happens. I cannot even choose the boot option. If I put a pendrive with ubuntu, It picks it up, but not the Windows pendrive.My original HDD has bad sectors and cannot clone it. Any Ideas on how to help me?

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Answer Match 62.16%

Hi, I have lenovo G580 20157 laptop with windows 8 pro, i found a bios update 62cn97ww on support site but when i restarted my laptop and run the 62cn97ww update it just hangs and does not respond. kept ideal for long time to restart but no response. Any help on this?

A:Lenovo G580 20157 bios 62cn97ww update problem

hi adarsh_savant,
 
I think you may have concern in this thread,
http://forums.lenovo.com/t5/Lenovo-3000-and-Essential/G580-Bios-update-problem/m-p/1199186/highlight...
 
Here the suggested solution from neokenchi that helped.
 
1. Boot into the BIOS by repeatedly tapping F2 on startup
 
2. In the BIOS, navigate to the Boot Tab and set UEFI to Disabled or Legacy then press F10 to save and exit. When
the computer reboots, check if you still get the errors and/or if you're able to boot into Windows.
 
3. If same problem, leave the changes that you made on Step 2 and attempt to re-install Windows via a Windows 8 recovery drive or OneKey Recovery button (note that this will wipe the computer to factory settings)
 
Hope this helps,
Cheers!



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
Answer Match 62.16%

My Lenovo g580 webcam is not opening as in device manager its showing yellow Exclamation on driver which says that: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)Please help as i had many things but its not helping.Do suggest.

More replies
Answer Match 62.16%

Hey All,
I have a LENOVO G580 2689 Laptop. It has:

Intel Core i3 2.40GHz (i3-3110M)
DDR3 (4GB)
No hard drive
Windows 8 sticker.
I would like to install a 1TG Hard drive. Which hard drive is compatiable with this laptop? Also it has a Windows 8 sticker underneath the laptop but the Windows 8 serial key is not present. Where can I find the licence key for this machine? Are they stored in the BIOS/motherboard?
 
Thank you in advance! :-)

A:Which hard drive to install on a LENOVO G580 2689 Laptop?

Try this for the HDD: http://www.amazon.com/Laptop-Hard-Drive-Lenovo-G580/dp/B00M4OGZQI. As for the windows 8 serial key, I don't know. My lenovo Y410p doesn't have the serial key on it, but I had no problems installing windows 8.1.

3 more replies
Answer Match 59.64%

I have not been able to create a backup with OneKey Recover. I get an error saying "Current system cannot support back up". I tried it fresh out of the box with no changes being made to my partitions. Anyone know what the issue could be?

More replies
Answer Match 59.64%

I have bought a new laptop Lenovo Yoga 500-15isk, but the OneKey Optimzer is not working on the system. Even I have tried to download and reinstall it. But the message pops-up stating that the install shiels wizard is not allowing it to install it, and also removes all the component of OneKey Optimizer. Even after many times contacting the lenovo also there is no solution. Can anybody help me out with this problem.#OneKeyOptimizerNotWorking

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Answer Match 59.22%

Hi,

Recently, my Mozilla Firefox has been stalling: some tabs will be in the "loading" stage forever". When I exit the program, it stays on as a process, and in fact cannot be terminated, even by task manager (and furthermore, shutting down takes forever if this dead firefox.exe process is open). Along with this, various other software have been misbehaving, causing frequent freezes and crashes.

That is not really the problem, however. I have decided to simply restore my computer to factory settings, but I am having trouble doing this as well. According to the Lenovo manual*, I should reboot, press the "Lenovo Care" button, and then follow the instructions. However, as Rescue and Recovery is starting up, it asks for a master password. This is something I almost surely did not set, and if I did, it would have been one of the passwords I commonly use. None of these work. Any suggestions?

(*Note: The guide can be found here: http://www-307.ibm.com/pc/support/s...V100&family=Notebooks and handhelds|3000 V100)

I realise that this is a very specific question, but I thought I'd ask anyway on the off-chance that someone knows how to deal with it.

Thanks.
 

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Answer Match 58.38%

Hi, I have a 5yr old Lenovo R50e laptop 1842st, x86, 1.60 Ghz, 512MB, with xp sp3; and I recently started getting Blue Screen warning that shuts down my system due to possible severe problem. I was then redirected to Microsoft site that said there was severe problem threat with Lenovo Rescue and recovery and to upgrade.
I went to the site and downloaded XP version of upgrade tvtrnr423_016en.exe; but could not install without uninstalling old version.
BEFORE I uninstall Rescue & Recovery w/Rapid Restore (Ultra 4.0 per Access IBM R&R) I'd like to know if this is the right thing to do. When I read the ReadMe and Download instructions for this download, it states it is only compatible with Client Security Solution 8.0 or later and with R&R versions 3.1,4.0,4.1,4.2 and 4.21. The R&R, thru control panel properties shows ver 1.00.0033.04.
I don't want to uninstall original version unless this applies.
1) Is this the right upgrade? How can I tell Client security version? and Original R&R ver?
2) Do I need to do anything else, based on my setup then uninstall original R&R, and then reinstall new ver 4.23? (Currently 17GB free of 32GB total)
3) I also googled lenovo Rescue & Recoery upgrades and have found "major" problems with the upgrade. (Doing complete reinstalls, lack of space/repartion, etc.)
4) Is it necessary? Can I continue to function with this threat hole? I use PC/web personally, minimally, and keep Norton Insternet security up ... Read more

A:Lenovo rescue & recovery crash w/xp

Please post a link to this Microsoft directive.

Louis

3 more replies
Answer Match 58.38%

Hello

I have a lenovo 3000 c200 laptop. Some time ago I installed Windows 7 over the win xp which originally came with it, i left the hidden partition untouched.

Now i want to restore the system to factory default but there are a few problems:

- Somehow the system won't load the recovery functions stored on the hidden partition (named servicev001) when i press F11 at the menu after booting, it just resumes loading windows.
- Getting the recovery CDs from lenovo is not possible.
- I can't install the RnR software from the lenovo site.

The recovery files are there, i want to know how can i access the recovery functions so i can restore the system to factory default.

Thanks in advance for your attention, hope you guys can help me, i've been reading a whole lot about it for 2 days and still haven't found a way.
 

A:Lenovo Rescue and recovery problem

allright, this is not an official solution but somehow did the trick, it was an accidental discovery.

I installed ubuntu inside windows using wubi, for no specific reason nor remotely thinking about my problem, i just wanted to try ubuntu.

At the boot menu when i choose Ubuntu, it takes me to another menu where i can choose Win7, Ubuntu or WinXp, if i choose win xp it takes me to the rescue and recovery 3 screen, just what i wanted, so somehow ubuntu made a gateway to the hidden partition, i can't really explain how or why this happened but i can now access the recovery function and restore to factory default.

So well my problem got magically solved, i want to thank you guys for the attention and wish you the best, i'm requesting lock on this thread now... But i might still want to know what did the trick.

My best wishes.
 

3 more replies
Answer Match 58.38%

I note that one option is to backup to DVD. If I backup to DVD what do I need/use to recover my system from the DVDs?

It would seem that if I must have an operating XP system to recover I might as well backup to my "C" disk as I do now.
 

A:Lenovo desktop Rescue and Recovery to DVD

7 more replies
Answer Match 58.38%

I really like this ability to create a backup on demand, as I have needed the rescue multiple times. (I also have Acronis image backups on an external drive).

The R&R documentation allows for 32 backups. Does anyone know what happens if I try to create a 33rd backup?

A friend thinks it will merge number 33 into number 32, but I'd like to be sure.
 

A:Lenovo desktop Rescue and Recovery

Hi LouCopits,

I'm not sure either but I would have thought you might get a message saying you are out of disc space? Unless you back it up to an external drive? I also have a Lenovo but my backup has stopped working for some unknown reason.

Try backing up to an external source and see if this works. However, a word of warning, when I tried backing up my current C-Drive setting, it did work BUT it actually moved the current setting to the DVDs. In other words, I did not have this back-up setting on the C-Drive anymore!!!

Good luck!

Morny
 

3 more replies
Answer Match 57.96%

On my Lenovo J115 desktop I have 30 total backup files. Does anyone know if I can do a mass deletion so I can start backups fresh
 

A:Lenovo Rescue and Recovery backups deletion

I would think you should be able to
 

2 more replies
Answer Match 57.96%

I have two questions not covered in the manual:

1. I made a duplicate copy of the recovery file on a USB external hard drive. I'd like to get rid of it but have not found a way (short of a FORMAT to wipe it clean.)

2. I can not find a foolproof way to create a fresh BASE file. I can erase the current BASE and immediately create a fresh backup, but I have that 20 minute window of exposure to a system crash while my fresh base backup is being created.
 

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Answer Match 57.96%

I have used the One Button Save function before and it worked on Win 8.1, but I just installed Windows 10 and cannot get it to work. I will go in the One Button Save app and when I try to start the back up it gives me a message "The image can not be used to perform an incremental back up for the selected disk." Any ideas on what to do, or any updates?

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Answer Match 57.96%

The software has a maximum of 32 recovery files. Does anyone know what will happen if I try to create a 33rd backup?
 

A:Lenovo Rescue and Recovery desktop version

Dear sir,
I too have a Lenovo Desktop version K200 series,but it comes with an installation disc and a Lenovo drivers disc!Kindly clarify what you mean by a Lenovo "rescue and recovery disc".Would love to have one!!That would be a perfect Christmas Gift for my PC.
 

3 more replies
Answer Match 57.12%

On my Lenovo J115 desktop I have 30 total backup files. Does anyone know if I can do a mass deletion so I can start backups fresh. I think the maximum is 34 and I do know what would happen if I try a 35th backup.
 

A:Solved: Lenovo Rescue and Recovery backups deletion

opened at poster request
 

2 more replies
Answer Match 57.12%

Hello all,
Just a notice to all users, not to use Lenovo Rescue & Recovery. Everything goes well, until the restore : I have one SSD for system and one micro sata for data. The system drive had two partitions (created by Lenovo at the origin, a system (C) partition and a Lenovo recovery partition). When I tried to restore a previous version of the system drive that I backuped with Lenovo R&R, it restored the system on C: and restored the recovery partition... on D:, erasing all my data ! In addition, the MBR was missing. And cherry on the cake, I could not use the beckup a second time when I tried.
I was particularly disappointed because as the backup went so smoothly, I did not do a data backup before restore, my previous backup being three days old, so I lost three days of work.
I had previous bad experience with Windows backup & restore, the software could not find the resotre, but at least it did not erase data. Now I am trying acronis, did not try restoring yet.
I reinstalled my laptop with an orginal Windows porfessional CD, I could use the licence number on the laptop sticker, I'll never use a Lenovo software again. And i'll never restore without backing up or disconnecting my dta drive.
Thierry

A:Lenovo Rescue & Recovery 4.5: terrible piece of software

Welcome Thierry,

Many people use this for system imaging and restoring, including me. See if this suites your needs.

Imaging with free Macrium

Regards,
Golden

2 more replies
Answer Match 57.12%

when my leptop battery insert in my leptop then my touchpad not working... and again without battery on my leptop then my touchpad working.. so help plz this problm... my touchpad not working with leptop battery.. thanking you

A:G580 - Touchpad not working

Hi nikunjm022 , 
 
Welcome to the Community Forums. 
 
When did it started happening ? If this would be a power management settings then a system restore to go back to a previous working date may help.
 
Try to reset BIOS settings by turning on the pc using the Novo key (item5 page 2) and choose BIOS settings , F9 to reset F10 to save and exit .
 
You can also try updating the touchpad driver from the support site. 
 
We are not eliminating probable affectation of a grounded battery , but would it also happen with an inserted battery while plugged with the adapter?
 
Update us how things go. 
 
Regards
 

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Answer Match 56.7%

Hallo. I have a g580 notebook and i want to download drivers for windows 8.1 but the download site dont show me anz drivers. Also no drivers for other os. Please help!!

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Answer Match 56.28%

this is what it looks like! please help me I am in trouble. I tried looking at other people's questions about this but none of the answers seem to help me and it always redirects me back to this same screen.please tell me what to do!
 

A:Lenovo g580 opens at boot menu/app menu screen help!!

and it won't let me exit either!
 

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