Tech Problem Aggregator

Reinstalling WIn 10 to DELL XPS12, supplied with Win 8 OEM

Q: Reinstalling WIn 10 to DELL XPS12, supplied with Win 8 OEM

I MAY HAVE TO reinstall Windows unfortunately as I can't reclaim ownership of my C drive, though can access files on it. (Screenshot)- trying to find workround.
If I can't recover ownership and have to reinstall Windows (don't think Dell came with a Win8 b\ up disc), would I then have to pay to upgrade back to Win 10, now we're out of free period??

A: Reinstalling WIn 10 to DELL XPS12, supplied with Win 8 OEM

Thanks for prompt reply; Yes it's just Win 10.

2 more replies
Answer Match 70.56%

Laptop is stuck in " preparing automatic repair" and never completes  process . Unable to access recovery partition. Purchased Recovery USB key from Dell and booted to USB recovery key. Got the " Loading Files"  message  and then the Windows logo and the rotating circle   . It stays in that mode for hours with no change., Could someone please help. Had a session with Dell technical support but they had to issue a refund  after they could not solve the issue. Diagnostics came up  good.

A:Dell XPS12 Q23

Thank you for writing to us!
Selective boot up in BIOS
cmd( command prompt)  to open and check
bootrec /fixMBR
bootrec /Fixboot
bootrec /rebuildBCD
and also
chkdsk /r c:
chkdsk /r d:
chkdsk /r e:
chkdsk /r f:
then let repair go through again and should be stopped
kindly let us know if this help ,

1 more replies
Answer Match 68.04%

Sent my Dell XPS12 away under warranty having been led to believe Dell would replace the screen.
The monitor still has image retention problems & it turns out Dell didn't replace the screen !! They are now saying I'll have to pay for this as I'm now out of warranty. 
I'm extremely disappointed in the way they have handled my case - any suggestions ?
See emails below.

On 15 Jun 2016, at 09:30, [email protected]> wrote:

Good day, no worries I will create the service request in the system. Please be reminded that all the data on the unit will be deleted, physical damage not covered in the warranty and please don't include the accessories during the collection. The repair usually takes 10-15 days, but we will do our best to expedite the process for you.You will receive a call from UPS to confirm the schedule of the unit collection. To track the status of the repair you can visit our website at . You can also send me an email if you have question.
 Thank you and have a great day.
 Thank You for choosing Dell, 

Dell | Technical Support SpecialistFor inquiries regarding the status of your Service Request, simply reply back to this email

--- Original Message ---

On 8 Jun 2016, at 11:46, <[email protected]> wrote:

Good day, I checked the warranty of your device and it is still active. My advise is to send the unit in ... Read more

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Answer Match 68.04%

Hi all, yesterday I tried to update my Dell XPS12 (9Q33 mid 2013) BIOS to the last version (A08). During the installation, the laptop remained stuck in "EC programming" at 50%..I waited two hours but nothing changed and my PC was unusable: completely blocked, no keyboard,no touch and even the windows clock was blocked. 
So, as I read in a lot of BIOS-related threads, I removed the AC adaptor and let it discharge completely..some users resolved with this workaround, and their PC's worked well after.
Unfortunately, my XPS12 doesn't want to power up anymore..I also tried to put the .hdr file of the BIOS in a USB stick and tried to power up with "end" button pressed. It powers up and the fans are working, but nothing happens then..Am I using the wrong procedure to repair the BIOS?

Thanks in advance,


A:Dell XPS12 messed up during BIOS update

Good day ,
To help me resolve this issue I would ask your assistance by performing these troubleshooting steps,
1)Remove all the peripheral components from the system .2)Disconnect the charger from the system ,battery from the system and perform the power drain test on the system .
3)Plug in the charger back and use F2 key to get into BIOS then use F9 key to reset the BIOS to default settings.
4)If you are unable to get to the BIOS page or if there are any concerns do reply to this post with the service tag of the system (sent via private message ) so that I can look into the specifications of the system to assist you better .
Awaiting your reply .
Have a great day ahead !
Kindest Regards ,

60 more replies
Answer Match 68.04%

Hi all,

a couple of days ago I was working on my Dell XPS 12 using only battery and then suddenly it went black. No way to restart it. Arrived at home, plugged into the socket and it was all ok, but it is only working with socket connected.
I noticed that battery now is always at 79% and not moving at all. I thought that I need a new battery but the weird think is that USB 3.0 that I used for charging smartphone, is now working only when the computer is running: even if socket is connect, with computer off, is now not anymore charging.
I am in the doubt that the problem is not the battery but something more serious, obviously I do not want to buy a £85 new battery to test it.. Any help is appreciated. Thank you much.
Best regards,


A:Battery not charging above 79% Dell XPS12 9Q23

Thank you for writing to us!
Kindly try the following steps:
1- Run diagnostics on the system to check for hardware error(if any)
2- check AC adapter type in BIOS 
3- Update chipset and USB 3.0 drivers
4- Set the battery charging to standard
5- Battery health in BIOS 
Also check if you have know good adapter .
Kindly private message the service tag and email address.

2 more replies
Answer Match 67.2%

Does this pen 750-AAMI work with the Dell XPS12-9Q33?

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Answer Match 62.16%

When I purchased my Dell xps 8900 with windows 7 a couple of weeks ago i was sold a windows 10 upgrade disc with the package. I was told it was for an upgrade and no current software will be lost. I started looking into doing the upgrade and on the back of the disc wrapper it said to ensure that the BIOS setting is set to UEFI. My BIOS is currently set to legacy. The information i am seeing states that all current software and settings will be lost if i do this and i will be installing the windows 10 "upgrade" from scratch. Also is there any information on the upgrade fom the dell windows 10 disc. The information provided by the website on the wrapper is about "Windows 7 Downgrade systems fail to boot to Windows 10 recovery media".

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Answer Match 60.06%

Purchased OptiPlex 3040 with Windows 7 Factory downgrade install.  Now want to install Windows 10 from the Dell supplied OEM DVD.
Have followed these instructions
and these
but neither of them work.
After changing the BIOS settings & re-booting I get a Dell SupportAssist screen with a white cross inside a red circle and the only option is a shutdown button.
Anyone else experienced this and have a solution ?

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Answer Match 50.4%

Hi, does anyone know if it is possible to install OSX on the XPS12? Maybe dual boot?
I would like to know if anyone has successfully done this before I purchase.

A:installing OSX on XPS12?

There is no legal way to do this.  Any installation of OS-X on non-Apple hardware is a violation of the Apple license agreement -- and discussion of violating license agreements here is also a violation of the terms of service of the Dell forums -- which can get you a warning (or banned).

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Answer Match 49.56%

XPS 12 stays in sleep and will not power up.
Any suggestions?

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Answer Match 49.14%

I need help. I have searched everywhere and have tried several things but my XPS12 screen freezes for a short time (5 to 10 secs typically) every few minutes.
I have:
- upgraded my Cypress touchpad software to latest as per Dell (
- reinstalled my mouse software (running Windows 10 Microsoft mouse software)
- disabled the touchpad palm rejection
Nothing has worked. This problem began after a Microsoft auto update on Jan 29, 2016 (KB3124262).
System is
XPS 12 9Q23
Windows 10 64 bit - up to date with all auto-updates
Cypress trackpad

A:XPS12 9Q23 Freezing Up for few seconds

Hi Marjimbo, 
Thanks for writing to us. 
Have you observed if its the system that freezes or only the display? 
Can you run an audio file and observe if the file plays when the display freezes, we will have a clear picture whether its the machine or just the display that freezes. 
If its just the display, how about on an external monitor? 
Please check in safemode as well . 
Have you tried updating video drivers ??
Simultaneously you can uninstall the windows update article that is causing the trouble and observe. 


14 more replies
Answer Match 47.88%

Forgive my ignorance.

I am currently trying to reinstall Win XP Home on a Dell Dimension 2400 from the Dell reinstallation CD following the instructions in the Dell User's Manual. Here is where I have got to so far:

Put CD in machine.
Rebooted from CD.
Win XP Setup screen appears and I choose 'To set Up Windows now' option.
Accept the EULA.
Press ESC to install a new copy of Windows.

The manual then says 'Press <Enter> to select the highlighted partition (recommended), and then follow the instructions on the screen'.

On the screen is a box saying

76294 MB Disk 0 at Id 0 on bus 0 on atapi [MBR]

-: Partition1 [FAT] 47MB ( 40MB free)
C: Partition2 [NTFS] 76238MB ( 68371MB free)
Unpartitioned space 8MB

and the 'Partition1' line is highlighted.

What does this mean, and are the instructions correct, i.e. do I just press Enter, or do I need to highlight the 'Partition2' line?



A:Reinstalling Win XP Home from Dell CD

You need to insatll it to the Partition2 NTFS section of the harddrive so highlight that section then press enter.

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Answer Match 47.88%

I recently reinstalled my laptop but cannot install the right driver to connect or find my wireless Internet,,i tried downloading from another computer off the Dell site but noting worked?????

A:Reinstalling dell inspiron???

What OS are you running?
If Windows 7, did system come w/ Vista originally?
What is manufacturer/ model of internal wifi? - check Device Manager
What is driver name? - check Dev Mgr
What is driver timestamp? - " "

Please provide Dell link for wifi driver that you downloaded.

6 more replies
Answer Match 47.88%

How would you go about reinstalling Dell MediaDirect?

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Answer Match 47.88%

I wiped my dell clean with DBAN yesterday. I now tried to re-install windows using a copy of windows xp. However, when I press "enter" to install, it takes me to a screen saying that no HD have been detected. When I go into the BIOS, however, the HD shows up. I'm guessing I can't use the Dell system restore at this point because I completely wiped the HD. Any suggestions?

A:Help reinstalling Windows on a Dell

Does the Dell have a Sata drive? Go into the Bios and find the screen that has a listing for Sata Mode and change it to IDE Mode, Save and Exit, Boot from a Windows XP CD and reformat and install XP. It is much easier to install if you get a Dell reinstallation CD as it will have all of the drivers and programs for your specific model.

1 more replies
Answer Match 47.88%

How would you go about reinstalling Dell MediaDirect?

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Answer Match 47.88%

Ok, I have been trying to install Windows XP Pro on a Dell netbook, and I have even taken out the HD and formatted it first. I boot to the Windows XP CD via USB CD ROM drive and all works fine, I select format NTFS Quick, and it copies all its files. When it goes to reboot after the files are copied I get:

Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. Check boot path and device hardware. Please check the Windows documentation about hardware disk configuration and your hardware reference manuals for additional information.

Some things I have tried:
chkdsk /r
two different external CD-ROMs
reset BIOS to default
Changed hard drive to ATA instead of AHCI (I think it's AHCI)

Any ideas? I am just trying to install a clean Win XP SP3, but failing...


A:Reinstalling XP Pro on Dell Netbook

What model Dell system?

Did Dell provide the disk you are trying to use? If so, are you following Dell instructions for reinstalling?

If you are trying to do a clean install with a MS Genuine XP's best to delete existing partitions first...then format/install from the CD.


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Answer Match 47.88%

I am trying to reinstall Windows XP Professional on my Dell Inspiron 9300. The installation is good up untill the computer reboots and throws it into a blue screen. When I tried safe mode it stops at
and then the blue screen message is

*** STOP: 0x0000007B (0xF8C94538, 0xc0000034, 0x00000000, 0x00000000)

Can any one give any advice or help.


A:Reinstalling Windows Xp And A Dell

Here is a M$ knowledgebase article on your issue,, and here is the general area on that stop:

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Answer Match 47.88%

I was having problems with my laptop so I wiped it clean. Starting from new. I know nothing about computers so I hope I installed everything correctly. I went to test my webcam and I can't find it. So I checked the Dell website for help and everything they posted didn't help me. I couldn't find anything they were talking about. So if anyone could help it would be greatly appreciated. Thank you
my laptop is a Dell Inspiron N5010.

A:Reinstalling Dell Webcam

Hi and welcome

Not sure what things you tried already but did anyone recommend reinstalling Dell Webcam Central?

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Answer Match 47.88%

Hey everyone!
My Dad has his Dell XPS laptop filled with junk software and is running an average of 72 process which is crazy since most of the pc's are tweaked out so their only running about 30 processes at a time. Even if you exit out of all of the programs in the system tray, there's still like 69 processes going. And besides that lately he's been having tons of network issues so we're just going with a clean install. Besides, it was never reinstalled to begin with so it still has all of the Dell crap that came with it from the start.

My concerns:
the Dell Media Direct thingy. I'm not sure if my dad still has any of the disks that came with the laptop. We have plenty of XP Pro cds. I can find places on the web for instructions for doing this, but I'm open to suggestions because I've never installed any of Dell's crap.

I'm not using an XP cd that has SP2 installed. But I don't think it's a problem since I'll be loading SATA drivers, right? Should just be plug and pray after that right? I'll get updates immediately.

Also, is there anything special that I need to be warned about before I do this? Hopefully someone has reinstalled XP on an XPS before to help guide me through this. I've installed windows so many times but this seems like a different kind of project...

Thanks for the help!

A:Reinstalling Windows XP on a Dell XPS

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Answer Match 47.04%

I am trying to reformat a Dell Dimension 2400 to fresh copy of XP from my restore CD. After doing the prescribed procedures after F12, at the command screen to either enter, repair, or quit, my computer freezes. no keyboard etc. I have to restart CPU with power off. Anyone have any ideas how I can reinstall?

A:Reinstalling Windows XP on Dell Dim 2400

are you using the keybord that came with the dell or is this another one? if the one that came with the dell was a PS\2 and your now using a USB keyboard then that may be your problem.

2 more replies
Answer Match 47.04%

I need to reinstall XP on a Dell Latitude laptop. The service tag is 5C5SP1J. I have a XP CD but it won't recognize the CD nor boot up. I tried the USB action but it won't format it! I need to reinstall because it had a illegal copy of XP on there. Also, my sister may be selling it.
The COA is Windows XP Professional SP0. I am on a tight budget so I can't get a Dell XP disc.

A:Reinstalling XP on Dell Latitude D610

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Answer Match 47.04%

When my laptop crashed I lost the "Dell Webcam Central"
Have been looking for a link where I can reinstall.
Have Windows 7.
Thank You

A:Reinstalling Dell Webcam Central

Go to Dell Drivers & Downloads - Drivers & Downloads | Dell US
Enter your service tag number and download Dell Webcam Central.

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Answer Match 47.04%

I just got my brand new dell mini10 in the mail with 160gb hardrive, 1gb ram, and the updated processor, i dont remember what it was called. anyway, this thing is so slooowwww. i read that a clean install of windows xp would help. would i be able to do a clean install of windows xp with the backup disc for xp that my laptop came with? any advice is greatly appreciated because i spend the rest of my summer savings on this laptop and it is for school and i am trying to major in english to be an english teacher and i will be using this laptop a lot in school. thank you for reading everyone.

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Answer Match 47.04%

Hello, looking for advice. I have a Dell ATG laptop 6420 and I'm running a program called V1 golf swing analysis for my teaching business. Im having intermittent issues using the voiceover recording feature. After I record the voice over sometimes it doesn't save it. I've used this program for many years with no issues on older laptops. After I purchased this new laptop and It became infected w/ virus. Reinstalled Windows and downloaded drivers from website. Since I've never had issues with Dell laptops and the recording for voice over program on my V1 I'm thinking I didn't reinstall all of the correct drivers from the Dell website. Once I have the ATG drivers pulled up in the Dell website, How do I know which drivers I should be downloading from the Dell website ?
The computer otherwise seems to work perfect and I've spoken with the v1 tech support and they don't seem have the answers. Any suggestions or comments would be great thanks.

A:Reinstalling drivers from dell website

I don't know where you went for drivers on Dell however you could go from here after entering the information you should only be given a choice of the drivers your machine requires.
There are ways to check which driver you have installed now but it's just as easy to download them and run the installation executable.
One of two things will occur.
The driver will install or update the existing driver, if it asks if you want to remove the older driver first (for any of them) answer yes, the old one is removed, usually it will reboot and then proceed with the new installation.
The driver is not required or not the correct one so it will advice you that it won't install as it's not the right one.
In any event I think it highly unlikely you would disrupt anything doing this. Don't forget to backup and\or set a restore point before doing anything.

2 more replies
Answer Match 47.04%

my friend has Dell inspiron 630m, which didnt come with OEM Win XP CD,

i believe it contains hidden system partition with original XP on it

how can i reinstall winxp from system drive

the laptop has Win XP Product key or serial number printed on the back of laptop

A:reinstalling win xp on dell inspiron 630m

Quote: Originally Posted by kf10

my friend has Dell inspiron 630m, which didnt come with OEM Win XP CD,

i believe it contains hidden system partition with original XP on it

how can i reinstall winxp from system drive

the laptop has Win XP Product key or serial number printed on the back of laptop

Is CTRL+F11 on powering on still working?

The Dell-specific Ctrl+F11 process is supposed to completely automate the restoration process, returning the hard disk to the state it was in when Dell shipped the computer. However, overwriting the MBR by using a boot manager, using the commands "fixmbr" or "fdisk /mbr", installing from a Windows installation CD, and assorted other tasks a user might do will inadvertantly break Ctrl+F11, rendering the system unable to boot the DSR partition. Furthermore, changing the partitioning by adding, deleting, or resizing partitions will cause DSRcheck to fail, so even if Ctrl+F11 works, the restore process will abort without attempting to restore the Ghost image

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Answer Match 47.04%

My friend's hard drive died (he has a dell computer) and while I know how to swap hard drives if it'll cost any thing to reinstall operating system, etc.? Does my friend need to buy a recovery disk or a new operating system CD from dell?

A:After the swap, reinstalling stuff on a dell?

If he's got the install discs there's no problem, if not he can call Dell and get the discs.

However that Windows license is tied to the motherboard, so if he had to replace the motherboard then he'd have to buy a new copy of Windows.

2 more replies
Answer Match 47.04%

When accessing the Windows 8 Advanced Startup Options (ASO), I am expecting to see a menu option called Troubleshoot – see screenshot (from Microsoft).

..but when I access this screen on my brand new Windows 8 XPS12, the Troubleshoot menu item is not displayed – see screenshot.

This is contrary to standard Windows 8 functionality.
I would be grateful for any advice on getting access to the Troubleshoot menu of Windows 8 ASO. Thanks!

A:Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

Hi David,
I appreciate your efforts for providing the screenshots of Windows 8 Advanced Startup Options. Please follow the steps that I have provided below to start the computer again with Advanced Startup Options and check if the “Troubleshoot” icon appears:
1. On the Windows 8 Desktop, open the Charms Bar by moving the mouse pointer to the top right corner of the screen.2. Click on “Settings” and the click on the “Power” icon.3. Hold down the “Shift Key” and click “Restart”.4. Windows 8 will load the Advanced Startup Options.
Please let me know if the “Troubleshoot” icon appears.

9 more replies
Answer Match 46.62%

Hi all,
First time poster long time reader, I am currently trying to reinstall windows 7 home premium 64 bit onto a dell inspiron 1545 with very little success, I have a windows 7 disk and a dell drivers and utilities disk and the problem I am having is after windows loads files, language selection, start setup I get the message a CD/DVD driver is missing. I then put the drivers disk into the drive and get the message no device drivers were found. Make sure the installation media contains the correct drivers. I have made the recovery disks and put them away for safekeeping (so safe in fact that I can no longer find them) so that option is now gone as is the restore from factory image PLEASE HELP as I am about to go insane and kill the laptop.

Oh and please talk to me in laymans terms as I am not a super programmer

A:Reinstalling Windows 7 onto a Dell Inspiron 1545

You may try this. As far as I am aware, there were never any driver issues with this .iso.

Clean Reinstall - Factory OEM Windows 7

8 more replies
Answer Match 46.62%

Is it safe too just delete all my dell drivers before installing the new ones or should I back them up to D: first CLUELESS!

A:Reinstalling my drivers and utilities Dell 1564

What exactly are you trying to do with that computer?

If all the devices in that computer are working okay, and if the Device Manager shows there's no problem with any of its devices, there's no compelling need to update the drivers.

Is this your computer?


1 more replies
Answer Match 46.62%

Okay, so here's what's happening.

I'm fixing a computer that got a very nasty virus from Limewire. I have backed everything up, but I don't think there's actually anything wrong with the filesystem.

I just want to reinstall Windows over top of the existing installation so it doesn't have to redo the entire filesystem and will replace the system files so none of the programs/files will be effected.

When I try to boot up into the XP SP2 install CD, It will not recognize any hard drives. Obviously, the computer has hard drives in it.

if some one could help me get rid of the virus (I believe it's one of those nasty pdf bugs) or figure out how to do an install of windows over top of the existing one without formatting the drive, I would appreciate it. These are my only two options, the client will not accept any other option.

This is URGENT. I have given ALL the information I possibly can. Thanks.

A:Problem Reinstalling WinXP on Dell XPS400

Does your BIOS see the drive? There is every chance a repair install will not get rid of your virus problem?

2 more replies
Answer Match 46.62%

Recently our Dell Optiplex 330 experienced some pretty severe virus attacks that render the computer useless. The user had disabled the installed protect advising that it slowed his performance and would not let him install cute little things from his favorite social network. The machine was so hosed it was determined the best course of action was to reformat the drive and basically start over. The problem is this unit was sold to us by Dell with a license for Windows Vista Business which we request it be down graded to XP service pack 3. Each time we attempt to reinstall windows xp from teh provided original disc we get the famous blue screen advising there is a problem with the hard drive, etc. How can we reinstall the our favorite XP? The unit has a SATA hard drive. Any assistance would be greatly appreciated.

A:Issue with reinstalling Windows Xp on Dell Optiplex 330

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Answer Match 46.62%

My hard drive has expired and i have got another I just need to reinstall the above 64 bit i have the original COA i havnt got any recovery or win 7 disc Can i download from any site Anything i need to watch for thanks

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Answer Match 46.62%

I'm planning on reinstalling Windows 7 on my Latitude E6430, but it's been so long since I bought it that I'm not sure if I have the correct re-installation DVD.  I have a couple of Dell laptops, and the one DVD I can find has a dark blue label, with the following Part Number at the bottom:
I also have the driver disk, which mentions that it's for the Latitude E6430, so I should be good to go if I can Windows 7 successfully installed.
Thanks for any advice.

A:Reinstalling Windows 7 on Dell Latitude E6430

The driver disk is too old now. Get the drivers from Dell Downloads and Drivers for your model, All the Dell reinstall disks can be used as long as it is the exact same version of win 7--Home, Pro, SP1, Media, etc.
I have to warn you about reinstalling windows 7--it rarely works without major problems. Windows 7 is not supported by MS except for security updates and many have found that it would not reinstall properly. Be sure that a reinstall is needed. Why don't you consider upgrading to windows 10 while you can get it free? That offer is over at the end of July.

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Answer Match 46.62%

Do you know how to install Dell Media Experience software?? I have a Inspiron 1150 computer and I use this software to play DVDs. Recently I downloaded a Super DVD sofware package, which is superior in graphics etc., but is limited in the type of DVDs it can play. I am afraid now that it has LOCKED my DVD player to play only DVDs from a single region code. I would like to return to the Dell Media Experience software, and hopefully thiis will UNlock my DVD player. Do you know from where I can re-install the Dell Media Experience program: a CD, the internet or someplace else?

Please help

Peter RJ

PS. Prior to this I have sought the advice of Dell Technical Assistance, but I have not gotten a satisfactory answer from them. At first they said that I can get the Dell Media Experience software from a complimentary Dell Media Experience CD that comes with every Inspiron 1150; then they said it's actually on a complimentary CD called "Dell Utilities and Applications"; then they said I can download the software from the dell website, but when I go to the download section and login it is not listed; and finally, they say I have to buy the software, direct me to the sales dept, which upon hearing what I am requesting directs me back to technical assistance. An extremely frustrating experience.

A:Reinstalling default Dell Media Experience

found some info for you. check the forum at dell here.

how to reinstall here.

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Answer Match 46.62%

My hard drive died last week on my Dell E6520.
I got my hands on a new hard drive and after connecting it I reinstalled Windows 7 (64 bit).
All went fine. When windows rebooted the screen's resolution needed to be fixed and the computer could not detect any wifi signals nor could it go online via an ethernet wire, etc.
I tried reinstalling all the drivers from the 4 dell CD I had. However, nothing changed.
I went online with a different computer to dell's site and put in my service tag  It only listed two BIOS files.
I am at a loss as what to do.

A:Can't Go Online after reinstalling Windows 7 64 bit on my Dell E6520

Check if you could update the BIOS.
Restart the system and press f2 on startup to enter BIOS - load BIOS defaults - save and exit - restart and check in device manager if the hardware is detected under network adapters or if there are any unknown devices.
Download and install the required drivers here -
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

1 more replies
Answer Match 46.62%

Due to a recent infection by a Master Boot Record trojan, the "Am I Infected?" forum suggested I post here for advice/guidance on wiping and reformatting my hard drive, then reinstalling Windows XP.Before I got too far into it (and over my head), I wanted to confirm I'm going about it the right way.My system:Dell XPS 410Windows XP Media Edition, R3Intel Core 2 CPU 6600 @ 2.40GHz500 GB Seagate Baracuda (ST3500641AS) hard drive (SATA, RAID configured)Warranty expriredInstallation DiscsI?ve got the following discs (both of which came with the PC): Reinstallation DVD: MS Windows XP Media Center Version 2005 with Update Rollup 2Dell Dimension ResourceCD (containing device drivers, diagnostics, and utilities)Here are my specific questions (at least the first three of them):1) It was recommended that I wipe the hard drive with a program like [email protected] KillDisk, which I want to do to eliminate all traces of the trojan. Is there a problem that I'll be reinstalling with OEM discs? I wasn't sure if Dell preformatted their hard drives in some way before installing...2) I have only one hard drive installed, but it?s configured for RAID. I have a general sense of what that's for, but will wiping/reformatting affect that configuration? Once I start to reinstall, are there special considerations or extra steps I need to go through to deal with the RAID?3) I do not have a floppy drive on my PC. Some of the descriptions I?ve read of the XP reinstall process indic... Read more

A:Reinstalling Dell OEM XP on a Reformatted Hard Drive

Before you do any thing make sure every thing is backed up then booting to Re-installation DVD: MS Windows XP Media Center Version 2005 with Update Rollup 2 should be all you need to do after clearing partitions with [email protected] KillDisk; also nice to have the 2nd cd with all the drivers. No you do not need to mess with any of the raid configuration just because of this.

4 more replies
Answer Match 46.62%

hi i bought dell inspiron 3 mnths back for 500$.
i dont know why they had not sent windows 7 os cd for me which is free of cost.
suddenly my os has been crashed i coudlnt recover my os as my system is not repsonding.
i want to reinstall my os windows 7 on to my laptop with cd which i doesnt have with me.
please provide me some answers so that i can install windows 7 on to my system with cd.
finally i need windows 7 cd to install os onto my laptop.
i am sick calling to customer care number which never connects.

A:Reinstalling Windows 7 on a Dell inspiron Laptop without the CD

Thanks for contacting the community.
I regret the inconvenience that you are facing. Before I can assist you with the issue, would request you to send me some details like, Service tag or the Express Service code of the system, so that I can help you further. . Kindly let me know the above details through private messaging only, kindly do not share the information on open forum, Also, I would request you to elaborate the issue and please let me know the problems which you are facing on the system.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Please reply if you have any further questions.
Thanks & Regards Prateek K #iworkfordell

15 more replies
Answer Match 46.62%

I have a Dell Inspiron 600m which i have been having problems on (BSOD, Internet connection suddenly not working, etc.) So i get the recommendation from a friend to reinstall the entire laptop usig the ctrl+f11 thing. When i do, it says it cant find the primary bootable device or something like that (ever since i did it, i couldnt do the ctrl f11 thing again). I would appreciate some help on how to fix this problem and another way to reinstall it.

A:Solved: Reinstalling Dell Inspiron 600m...

7 more replies
Answer Match 46.62%

Trying to do a clean install on a Dell Inspiron 1150.Have copy of xp that came with it.Set it to boot from cd rom in bios but cd rom i think is not working properly.Makes a bunch of racket and says missing files and setup cannot continue.I have a external usb cd rom,can i use that?cant seem to get it to boot from that.What am i doing wrong?

A:Reinstalling windows on Dell Inspiron 1150

12 more replies
Answer Match 46.62%

I don't have a dell computer but I want to know if I can reinstall windows xp with a windows xp reinstall cd that says "for dell pcs only"?

A:Reinstalling Windows Cp With A Dell Reinstall Disk

I highly doubt it will work at all

4 more replies
Answer Match 46.62%

I have a HP DC5100 w/XP PRO and recently lost all programs utilities and drivers, basically everything. I have no recovery CD and since this HP was off lease i have no start up disc but i do have the cd's from my old dell computer, can i install these on the HP?

A:reinstalling a Dell version onto a Hewlett Packard

No, there is a reason why there are specific Dell disks and HP disks, they are OEM branded and if you do not have a Dell cd key for the OS then it will not work.

Hope this helps,


2 more replies
Answer Match 46.2%

I have a VOSTRO 1510 laptop from dell that I rarely use. I'm about to load some recording software and start using the laptop more often. Although the laptop seems to function perfectly, every time I shut down, right before the "Windows is shutting down" blue screen appears, an error message flashes and disappears before I can read it. Dell ran a diagnostic which showed nothing out of the ordinary. Nonetheless, Dell Support tells me that although we don't know what the error message is saying, something is probably wrong with the operating system and I should reinstall the XP SP3 operating system. I have never done this before and I'd like a second opinion. Thank you.

A:Error Message at Shutdown - Dell Suggests Reinstalling OS

Check the event viewer and give us the blue screen code.

14 more replies
Answer Match 46.2%

I have a Dell Inspiron 11z i11z-4698O 11.6" Mini Notebook that I have had for only about 3 months. I am trying to wipe the hard drive and reinstall Windows so that I can sell it.

This notebook has no disc drive. So I bought an external disc drive. The one I bought can be seen here:

I have the Windows 7 reinstallation disc that came with the notebook. But every time I get to the "insert Windows 7 disc and click Yes" it inevitably says nothing is installed.

I know, from previous experience, that I'm supposed to do something with the boot options? I just don't remember what. I tried to go into the BIOS (you know, where you press F2 before Windows loads to get into the BIOS) to set Windows to boot from different things. I tried USB, Removeable Devices, and also CD Drive. But every time it says it can't find the disc.

Another bit of info that may be helpful is that when I'm in the "Computer" folder where I can see my C:/ drive and whatnot, the CD Drive (D:/) is there. But for some reason it doesn't recognize when I put the Windows 7 Disc in. It DID recognize, however, when I put in the little tiny disc marked DRIVER that came with the external disc drive. But when I went into that folder (to see maybe I have to install something?) the only thing there said SetUp so I clicked on it and it said something about how it doesn't work on Windows NT (which mak... Read more

A:Need help reinstalling Windows 7 on my Dell Inspiron Notebook (I have disc)

8 more replies
Answer Match 46.2%

I have a 9 year old Dell PC. The hard drive died.

I took another hard drive and I wiped it clean.

I purchased a "Windows XP reinstallation disk for Dell" CD off of ebay.

I installed that onto my blank hard drive. It did NOT ask me for a Windows license key.

After I connected to the internet, my computer connected to Microsoft to verify the version of Windows I installed is legitimate(aka, not pirated). My version did pass.

So what is the deal? Why do I not have to put a Windows license key in?

Can I use this exact same CD to reinstall Windows XP on my other Dell computers? I have a few Dell systems at home.

The Dell reinstallation disk that I bought looks like this.



A:Reinstalling Windows XP on a Dell system........... no license key needed??

Hi True,

The guy that made the System Restore disk probably put the key in the install. Does it match the sticker on the case of the comp? I just went through this and can you can find the key that loaded automatically in Winnt.sif on the install CD. An example is also in unattend.txt. That is just a sample key and not a legitimate one. There is lots of info on the net about this. Magic Jelly Bean's Keyfinder.exe will tell you what key is installed on your boot disk

Good Luck, Jim

2 more replies
Answer Match 46.2%

I have a dell dimension 5100 that I need to reinstall windows xp pro. I currently have RAID 0 configured by default. I do not want RAID 0 at all so I removed RAID from both SATA drives in the BIOS prior to reinstalling.

Now the problem..... I started the reinstallation process for Windows XP pro on sata drive 0. The drive was formatted and once finshed windows would not boot up. The dell boot screen keeps coming up. Do I have to manually format sata drive 0 and 1 then try reinstalling? Or does RAID 0 have to be configured? Researching my machine it does not say anything about RAID cannot be removed.

Please help!

A:[SOLVED] Reinstalling Windows XP Pro On A Dell Dimension 5100

This issue is happening after you formatted drive, then selected the unallocated space to install windows on, then windows copied files and restarted to finish installation? Or did you format drive and then just try to boot?

2 more replies
Answer Match 46.2%

So I downloaded the image from Dells site and put it on a USB and booted from it. My SSD does show up, but it gives me an error when I try to install it on a partition. I forgot the exact error, but it says something about checking the log which I also can't find. I even tried deleting the partition and installing it on the volume it shows and even tried creating a new one. None of it worked.

Basically I took out the old SSD (I think its an M2 SSD) and put in a larger one and just want to put Windows on it again. 

More replies
Answer Match 46.2%

I recently had to reinstall windows XP on my recently aquired Dell Latitude. Model number is c510/c610.

I aquired it refurbished, and came with a built in wireless adapter. It should still be the same adapter that the computer was made with.

However, when I reinstalled Windows XP, the wireless adapter's software was not installed. My computer's internet connections tell me that there is only an ethernet conection, and I do not know where or what I need to install to get wireless to work.

Can someone please point me in the right diraction as to where to find this and how to enable wireless. I have tried several drivers from the Dell Website, but there are alot and I do not know which one is correct.

Thank you for your help.

A:Reinstalling wireless for Dell Latitude c510 c610

You may need to open up the laptop and find out just what the wireless card's make and model actually is. It might be Atheros or something like that. You might be able to access the card from the memory compartment

1 more replies
Answer Match 46.2%

I have had this problem before when installing windows xp on a Dell so I saved my drivers folder to a flash drive to put back in the new drivers folder after re-installing windows but this time it didn't work.

I have tried all my disks and tried to specify the location for my audio drivers but it still shows "no drivers installed for this device" no matter what I do.

Can anyone help me with this?

A:No sound after reinstalling windows on my Dell, drivers not found

You tried installing the drivers from the disks which came with your PC, but have you tried downloading the most recent audio drivers directly from Dell's website?

1 more replies
Answer Match 45.78%

hello everyone.i bought a dell xps 15 about 2yrs ago. recently the internal hard drive died so i replaced it with a toshiba hard drive.but i cannot reinstall genuine windows shows error 0x4001100200001005. is there any way to solve this issue? 

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Answer Match 45.78%

I need to replace the HD for my Dell Inspiron One 2305. When It comes time to reinstall Windows I am unsure what to do. Do I just grab any Windows 7 64 bit OS Installer from the web and input the serial that is on the back of my computer? Will that also install all the appropiate Drives. Btw, here is the HD I am getting to replace the one on ebay. Is this the right one?

1TB Hard Drive for Dell Inspiron One 19 One 2020 One 2205 One 2305 One 2310 | eBay

Thanks for the time

A:Reinstalling Windows on New Hard Drive for Dell Inspiron One 2305

Quote: Originally Posted by TJGOA

I need to replace the HD for my Dell Inspiron One 2305..................Do I just grab any Windows 7 64 bit OS Installer from the web and input the serial that is on the back of my computer? Will that also install all the appropiate Drives. Btw, here is the HD I am getting to replace the one on ebay. Is this the right one?

1TB Hard Drive for Dell Inspiron One 19 One 2020 One 2205 One 2305 One 2310 | eBay


You don't "just grab any Windows 7 64 bit OS installer from the web".
You grab a specific installer from here:

Official Windows 7 SP1 ISO from Digital River ? My Digital Life

Which one?

The one that matches the version mentioned on the sticker on your PC.

For instance, Windows 7 Home Premium English 64 bit is 58997.iso

The Product Key on your sticker is good for either 32 bit or 64 bit.

Burn the ISO to a disk, install from the disk, activate with the 25 character Product Key on your sticker.

Do you see the 25 character Product Key?

No use proceeding if you don't.

Drivers: the ISO you burned will supply most, maybe all drivers you need. As a precaution, I'd go to the Dell web site before I began and download the Dell drivers, but I would not use them unless I had problems. Put them on a USB stick or something in case you need them. The Ethernet (NIC) driver is most important as it will be needed to establish an Internet connection.

Drive: I have no idea if that's the rig... Read more

3 more replies
Answer Match 45.78%


I'm trying to reinstall Windows XP on a Dell Dimension 4600 using the WinXP Home System Recovery disk. I'm not sure if that disk was the one that came with that computer or not, but the reformatting procedure was going fine until the screen changed to a black screen with "Gateway" displayed on it in large white lettering with a white scrolling progress bar that animated for a few seconds, then froze. I figured that the reformatting process would take a long time, so I walked away, but several hours later, I found that the screen hadn't changed at all and the computer didn't seem to be doing anything aside from just sitting there, displaying that same image.

Am I doing something wrong, or is there something wrong with the computer itself (e.g., I'm not using the correct System Recovery disc)?

EDIT: I almost forgot -- I'm planning on donating this computer, so I'm not concerned with losing any data on it.

A:Solved: Reinstalling WinXP on Dell Dimension 4600 - lockup?

9 more replies
Answer Match 44.94%

I'm giving a my old laptop to my friend but first I want to reinstall Windows XP so all my data will be wiped.

I bought the laptop used, so it didn't come with an OS DVD. I searched through my stuff and managed to find the Operating System DVD for my old computer which the disc to install Windows XP Media Center 2005.

So can I install this OS on the laptop? And if I do, does that mean all of my data will be gone (which is my goal)?

A:[SOLVED] Giving Dell Laptop to friend, question about reinstalling Windows XP Media C

Technically, if it's an OEM disk then, no, you can't install it. If it's a full (or upgrade) version then you should be fine providing it is not installed on any other machine. If you don't care whether it has an OS installed or not then boot from the CD (DVD?) that you have and allow the setup to proceed as far as the disk formatting section. Allow it to format and then cancel the install. Nice clean disk that only a forensic expert would be able to reconstruct any data that was there.

8 more replies
Answer Match 44.94%

I need to wipe and reinstall Windows 8.1 because the administrator password has been lost, no password recovery disk is available and as the machine now only logs into the Guest account and you cant run the Dell Recovery and Restore from a Guest account without logging in as an admin
We have no data that needs backing up as the machine is being assigned to a new person in the company and we don't need any installed programs so we purchased the Dell OS recovery and restore USB for the machine in the belief that this would allow us to restore back to day one.
I was informed that the version of Windows that will be restored is 8.0 and then require upgrading again after... not a problem
Unfortunately the recovery process insists on running a data backup so it can be restored later ...
- If I shutdown the PC when logged in as Guest before running the USB OS recovery, when it gets to the Initialise Backup and Migration it goes to the desktop and does nothing
- If I log out of Guest before shutting down it sits in at the USB OS recovery screen with "Initialise Backup and Migration" "Please Wait" and the rotating processing icon
I have waited waited 2 hours after both the above and no apparent progress so had to force shutdown.
All tests up to this point find no errors ... well there aren't any, we just don't have the admin password !
There is not an option to b... Read more

A:Installation hangs at data backup when reinstalling Win8 from Dell Recovery & Restore USB

I advise securely wiping your system:
Download the new Windows 8.1 with update 1 a.ISO:
This will work with your OEM license, see a clean install of Windows for more details:
This will take you through the installation of Windows 8.1, its drivers and making a recovery partition from the clean install using Dell Backup and Recovery.

5 more replies
Answer Match 44.1%

I just received a Dell Inspiron 1420 and it did not have an OS on it. I installed Windows Vista Home Premium which was the original OS on the laptop. Everythng seems to be working fine however the touchpad freezes. The buttons work fine.

I've tried different drivers and nothing. Please help me.

A:Dell Inspiron 1420 touchpad acting erratic after reinstalling Vista Home Premium

did you run Windows Update?

1 more replies
Answer Match 44.1%

Could somebody please take a lok at my log file to see if I am suffering major infestation. I have been getting some tedious popups and the system seems a little slow.Any help will be well receied,ThankyouLogfile of Trend Micro HijackThis v2.0.2Scan saved at 00:58:24, on 08/11/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16544)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:&... Read more

A:Hijackthis Log Supplied. Please Help

Hi jackiron, Welcome to the forum,

We are sorry for the delay in responding. The volunteers here are swamped and unfortunately not all logs get answered as quickly as we'd like. If you still require help please post a new HijackThis log into this topic and I'd be happy to assist.



7 more replies
Answer Match 44.1%

i live in spain and my isp is who supplied me with a wired router.I have now been given a telefonica wireless router and although my pc says it is correctly installed i cannot access the internet.Is this because each isp supplies dedicated routers?if so can i solve the problem by substituting's ip number in my wireless set up or can i just wire the router to the wireless router. any help would be appreciated

A:Routers supplied by isp's

Is this a DSL or cable connection? I am not in Spain so be specific and I'll try to help.

5 more replies
Answer Match 43.68%

Right, I bought an HP Pavilion p6565uk from morgan computers for a reasonable price. They listed it as 'new', but on the box it came in it looked like it was an HP Gold renew.
Anyway, no Windows 7 disc came with it. I wasn't particularly surprised, as the laptop (Acer laptop from a 3rd party online retailer) my mother bought ages ago didn't come with a Vista disc, so I guessed this was par-for-the-course.

The 1TB internal HDD does have a 11.7GB HP Recovery partition (with 1.43GB free), visibly containing a tiny 'Recovery File Folder', and I'm fairly sure I've seen recovery options in the BIOS.

(the background stuff, reading it isn't crucial)
I am planning on buying a 2TB 7200RPM SATA WD Caviar Black (once I have the money after all these years of cheap IDE drives, the prices of SATA drives came as a shock to me ) and I guess the best way for me to utilise it would be to use that as a secondary HDD for 'data' (being media, such as iTunes library, Revision3/TWiT podcasts, TV shows etc.), as the Movie and TV folders on my PC at the moment are 206GB (on a 1TB HDD. I currently 'only' have 45GB free space, and the 206GB space taken up would be a lot larger if I actually put my main library of media (for example, 50 or so 720p Diggnation episodes) on the internal HDD.
(end of background stuff)

Anyway, usual background information done...

What if I decide I want to install Windows 7 (Home Premium) onto the 2TB drive instead for the benefit of complaining programs that... Read more

A:I want to install the OS onto a new HDD (no OS disc was supplied)

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

Pressing the f11 key during startup on a computer with an HP factory image will start the system recovery process even if the prompt is not displayed.
Recover Windows 7 Operating System Using HP Recovery - HP Customer Care (United States - English)
Performing an HP System Recovery in Windows 7 - HP Customer Care (United States - English)

How to make HP Recovery DVD disks:
Recover Windows Vista Operating System Using HP Recovery - HP Customer Care (United States - English)

How to make HP Recovery USB disk:
Creating a Recovery Disk on a USB Flash Disk HP Pavilion dv6700z CTO Entertainment Notebook PC - HP Customer Care (United States - English)

You can Order HP Recovery Disks from here:
Compaq Mini CQ10-500 PC series*-* HP Notebook PCs - Order Recovery Discs for Windows 7, Vista, or XP - c00810334 - HP Business Support Center

6 more replies
Answer Match 43.68%

Does anyone know if the antivirus and firewall software that is included, optional but free, with the ISP cable service, Cox Cable for instance, is as good or better than ZoneAlarm and a paid antivirus such as EZAntivirus?

Any opinions will be appreciated.

More replies
Answer Match 43.68%

Hi folks ... my Mother in law purchased a new computer with windows XP preinstalled about a year ago and only just lately I asked her where the XP disc was and she assures me that no disc was supplied with the computer, is there any form of preinstalled XP that does not come with a disc or is the computer shop just doing a shonky.
If they haven't supplied a disc should I report them to microsoft?

A:XP disc not supplied with new computer

10 more replies
Answer Match 43.68%

I've just done the initial set up my OptiPlex 3040 and now want to do the upgrade from Win 7 pro to Win 10 pro using the OS disc supplied.
Can anyone tell me how I do this? I've gone into the bios and set it so that the cd/dvd is the first boot device but only get as far as selecting the keyboard language before I run out of options. All I seem to be able to do after that is restore to Win 7 pro or restart the computer!
Can anyone point me in the right direction?

A:Upgrading To Win 10 Pro Using Supplied Disc

Mikey0762,You would boot to the disk and choose the option to upgrade or a clean install. Click the link below.How to install Windows 10

2 more replies
Answer Match 43.68%

My aunt's computer (the one im on atm) has a trojan named "Puper." Mcafee can bring it down, but it's a surviver. Every morning, the trojan is there again. my HJT log is attached.

Logfile of HijackThis v1.99.1
Scan saved at 2:58:45 PM, on 5/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
c:\program files\\agent\mcdetect.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jucheck.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\\VSO\oasclnt.exe
... Read more

A:Puper Trojan, HJT log supplied

Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"
and a text file will appear which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

IMPORTANT: Do NOT run option #2 OR any other option until you are directed to do so!

7 more replies
Answer Match 43.68%

I have a HP G70 Notebook - 32 bit operating system. This came with its usual AC adapter and every now and then my picture fades and it keeps on telling me to connect a higher rate adapter. The adapter is plugged into a surge protector extension, so is the adapter faulty or the surge protector. If I need to replace this adapter, where in England is the best place to get a good reliable one and now one of those scam ones you see on the TV?

A:AC Adapter supplied with laptop

AC adapter and every now and then my picture fades and it keeps on telling me to connect a higher rate adapter.Click to expand...

hmm; I seriously doubt that the messages is related at all to the AC Adaptor.

4 more replies
Answer Match 43.68%

My HP Pro x2 612 G1 TAB with Power Keyboard i5-4302Y is unusable after a factory reset went wrong and i wiped everything from the HD including the recovery manager.I have obtained a recovery usb from HP (which I have inserted) but now the problem is when I start the computer after draining the battery and holding the on button for 15 seconds and press the ESC key I cannot get into the BIOS startup screen. The screen flashes up briefly then disapears to be replaced by a screen with the message:  "An operating system wasn't found. Try disconnecting any drives that don't contain and operating system.Press Ctrp=Alt-del to restart(flashin _ )" Pressing F10 gets me into BIOS setup but there does not appear to be any options there. What do I do next? Any help would be much appreciated. 

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Answer Match 43.68%

I recently got my new dell laptop, and windows 7 home premium dvd both supplied and pre installed on it.
i tried installing the same windows 7 on my old laptop but it did not boot. is it even possible to boot from the dvd, or is it protected by some software?
or do i just need to create a new dvd?
am not really bright in computers, but if u can explain properly, i'll comprehend.

A:creating bootable dvd from supplied dvd

You can only use the DVD on the new dell laptop. You can't use more than one copy/license, legally.

2 more replies
Answer Match 43.68%

Can someone please look at my log have this annoying popup from system tray wanting me to buy spyware.


Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:52:06 PM, on 3/07/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\Trend Micro\OfficeScan Client\OfcPfwSvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Trend Micro\OfficeScan Client\Pop3Trap.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Fil... Read more

A:Solved: Have I been hijacked?? Log supplied

6 more replies
Answer Match 43.26%

Hi all
My pc is sick suffering from random Bsod's
The problem only started to occour after i updated my gfx card from an ATI radeon HD 4870 to a gtx460.
Since i started to get them i have reformatted my pc with a new fresh instalation of windows 7 64 ultimate and have recieved my gfx card back from the supplier and was found "unfauty" following an RMA of it.

I have attached the dump fiiles provided by the "SF Diag Tool"

Please help so i can make my pc better again

A:Random Bsod's , logs supplied

One dump blame a hardware error, possibly a faulty graphic card
I suggest testing it in another PC or RMA it

Stop 0x124 - what it means and what to try

This was likely caused by the following module: hardware
Bugcheck code: 0x124 (0x0, 0xFFFFFA80080FD028, 0xB2000040, 0x800)

9 more replies
Answer Match 43.26%

0) Download HiJackThis, KillBox, FixVundo, unplug networking cable
1) Used Symantec Antivirus Corp Edition
2) Used FixVundo from Symantec
3) Used Adaware
4) Used FixVundo again
5) Used Adaware again
6) Used HijackThis to create following log file

acutally steps 1-5 have been done many many times, same 8 files are always in adaware after many reboots. I think ive followed another thread I read's advice (read it here) decently enough up until this point. It is my understanding from here that several files (sometimes with varying names) will be deleted, those with a *, but if I mess up it could damage this computer to some exten. This is a clients computer, and thus I would really like to keep it intact.

Logfile of HijackThis v1.99.0
Scan saved at 9:53:37 PM, on 1/11/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\syst... Read more

A:Help removing vundo - some steps taken - HJT log supplied

i hate to bump my own thread, but i was hoping to have this computer back to her by 4:00 pm today

1 more replies
Answer Match 43.26%

Need to reinstall win7 on an asus laptop, which when purchased new, no discs were supplied as the win7 data backup was on an extra partition.

had made the Discs as recommended, during the setup process.
have read other posts about creating an image file, and clicking setup.exe, to install from an image, using program like ImgBurn.

Would the data on the second partition, that was pre installed on the laptop, be the same image file, and be run using setup.exe, if it is does the image need to mounted using a program like clone drive ?
prefer to reinstall from that partition, in case there are problems with the discs.
if this is too much trouble may use the discs created, 4 discs were made, do i insert the first disc and boot from DVD ?

or are bootdisks needed, when trying to reinstall win7, from another partition ?
unsure if there is a standard when purchasing a PC, in which no DVDs are supplied.

P.S. performing this for a friend, did the setup when purchased
do not have the laptop here yet, trying to get information before hand, due to never performing an install without the DVD.

A:re-install 7 on laptop ? ,no discs supplied.

You can restore from the asus recovery partition, failing that from the recovery disks you made. First back up any user data to an external drive or dvd. Then restart the computer and keep pressing F9 at boot repeatedly, you should now see an option for system recovery- select recovery, then follow onscreen prompts.

If that does not work, try restoring from the recovery disks. Insert the dvd no. 1 in the tray/slot, restart the computer and press F12 to get the one time boot menu. Select cd drive there, then follow on screen prompts. You will be prompted to insert dvd no.2, then 3, then 4.

4 more replies
Answer Match 43.26%

i have an isp supplied netopia cayman 3300 series that i do not have the password to, and a belkin wireless G behind it, i went to the virtual servers tab and used the settings for counter-strike on , but i'm trying to make it to where i can host a game.
i don't quite know how to get past my isp's blocking some port i'm guessing that's why i can't host.. plz help, i'm a little slow

A:port forwarding behind isp supplied router

If you don't have the password to the Netopia Cayman, you can't forward ports. If the ISP won't allow you to configure the Cayman unit, we won't help bypass their restrictions here, please read the TSG Rules.

1 more replies
Answer Match 43.26%

The USB ports in your computer can provide the power required to run your USB devices. The good part of this is that you don?t necessarily need external power when you are using, for example, a USB scanner. The bad part is that your computer can only supply a limited amount of power through your USB ports. If you are using an un-powered USB hub to add extra ports this can overload your built-in USB ports even faster. Typically, the USB ports in your computer can supply up to about 500mA in total. A powered USB hub will supply use it?s own power supply for anything plugged into it so this adds much more capacity to your computer.

Like to know how much power your USB devices need?

If you are using Windows XP you can right click on ?My Computer? and choose ?Properties? then select the ?Hardware? tab and click on ?Device Manager?. From the device manager, double-click on ?Universal Serial Bus controllers? and then double-click on the ?USB Root Hub? entry (some computers will have more than one USB Root Hub, there will also be more than one USB Root Hub if you have an external USB hub plugged into your computer). Select the ?Power? tab. This will show a list of devices plugged into that USB hub and the power requirements for each device.

Most devices that draw large power will also come with documentation
stating the
..input voltage
..current draw

you can go to Radio Shack and find an adaptor that will supply the power:
input vol... Read more

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Answer Match 43.26%

I have recently installed service packs 1 and 2 but have problems with the windows defender interface missing the msmpres.dll file (the file does exist on the pc but I don't know where to copy it to). Also windows media player apparently has the wrong version wmploc.dll ver 11.0.6000.6324 instead of 11.0.6000.6324. I have tried downloading the recommended fixes Windows defender (windows blocks the installation "already supplied with vista") Wmp11-windowsxp-x86-ES-ES "not a valid win32 application".

I can't reinstall via an installation disk, as I wasn't supplied with one by the vendor, who installed an english version of vista onto a spanish preinstalled version.

I tried to download VLITE V1.2 final several times as recommended on one of the threads, but an error of "corrupt installation files" was returned when I tried to run it (I also noted it was written pre service pack2).

A:No installation disk (none supplied from vendor)

Hi -

Contact your system manufacturer and purchase replacement Vista recovery DVDs. The total cost should be about $25.

Regards. . .



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Answer Match 43.26%

Second time lucky I've been tackling a viral infection for a few days now, after researching hijackthis logs and monitoring running process' i seem to have reclaimed no ground against this infection. About a month ago i encountered a Virtumonde infection on my PC, after using Spybot S&D and Avira i believed it was removed, but with recent updates to these programs it has encountered more Virtumonde files and registry entries along with a possible rundll32.exe infection. I haven't gleaned much at all from the few days i've been looking into this problem and i'm hoping you can help me, here are both the RSIT logs and thank you in advance for any light that can be shed on this.-edit-Kaspersky just finished, no results returnedlog.txtLogfile of random's system information tool 1.04 (written by random/random)Run by Glar at 2008-12-15 16:56:32Microsoft Windows XP Professional Service Pack 2System drive C: has 7 GB (10%) free of 76 GBTotal RAM: 2046 MB (64% free)Logfile of Trend Micro HijackThis v2.0.2Scan saved at 16:56:55, on 15/12/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\ZoneLabs\... Read more

A:Possible Virtumonde infection, RSIT log supplied

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No input is needed, the scan is running.Notepad will open with the results, click no to the Optional_ScanFollow the instructions that pop up for posting the results.Close the program window, and delete the program from your desktop.Please note: You may have to disable a... Read more

2 more replies
Answer Match 43.26%

Hello All

I have just received an additional battery I ordered for my Dell C840 Laptop. It is a high power, longer life battery than the one supplied with the unit, and I bought it at what I felt was a reasonable price off a UK supplier on eBay. It duly arrived sealed in its wrapping next day.

However, it comes with a Dell labelled original wrapped (unopened) CD entitled "Dell BIOS Upgrade".

Can an expert please advise as to:

1 - why this is needed.
2 - if I can simply plug the new battery in to use and charge it.

Many thanks...


A:New battery - supplied with BIOS Update... ????

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Answer Match 43.26%

Just Updated my XP system to SP3 level.

The Internet Explorer version 6 program will not display the address bar at the top of the window like it did before. Even though I used VIEW -> TOOLBARS -> Address Bar and it is checked I have no address bar to use. I know I can use the FILE -> OPEN function to type in a URL. But I'm looking for it to work like it did under SP2.

Internet Explorer
Version 6.0.2900.5512.xpsp.080413-2111
Product ID:55277-OEM-0011903-00101
Update Versions:; SP3;

A:No Address/Navigation Bar on IE6 version supplied with SP3

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Answer Match 43.26%

OK... here's a bit of a description of the hardware / software I'm dealing with...

- Active Directory resides on a Microsoft Windows Server 2003 Standard Edition
- Microsoft Exchange 2007 resides on Microsoft Windows Server 2003 Standard Edition

I'm not real strong with networking, so please bear with me, as I try to explain my situation.

We have users running Outlook 2007, 2003, 2000. Everyone is receiving their e-mails through Microsoft Exchange Server, not via POP3. Everything has been working fine.

Yesterday we had a power outage, and I was unable to shut the servers down before the UPS's depleted.

Now every user that is using Outlook 2000 is unable to get to their e-mail. When they start Outlook 2000 and they type their Username, Domain, and Password, they get the message, "The logon credentials supplied were incorrect. Make sure your username and domain are correct, then type your password again."

I have checked their accounts, and they are also able to log on to Outlook Web Access.

Does anyone know what the issue might be? I don't think i can get approval for upgrades right now, and the supervisors don't want the users to have to use Outlook web access.

Thank you for any help you can give me.

Scott Christopher
IT Manager
Struthers-Dunn LLC

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Answer Match 43.26%

Hello, I have a Free 30 day trial of TrenMicros Anti Spyware 3.0 and wouldnt you know it after day 30 of having mainly cookies to clear I get this keylogger reg that once deleted returns on a rescan.....coincidedence??
I'm curious if you can find its origin in my log....and point me in the right direction to remove. S & D + Adware dont pick it up. Thanks 4 your time.

(reg) HKLM\SOFTWARE\Classes.pca\

Logfile of HijackThis v1.99.1
Scan saved at 4:59:45 p.m., on 23/09/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Apache Group\Apache\Apache.exe
C:\Program Files\Apache Group\Apache\Apache.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\Program Files\HHVcdV7Sys\VC7SecS.exe
C:\Program Files\Uniblue\WinBackup 2.0\wbscheds.exe
C:\WINNT\system32\s... Read more

A:Curious KeyLogger - Hjackthis supplied.

9 more replies
Answer Match 43.26%

Just bought this new Notebook. Found out existing windows 7 is not stable, might due to wrongly installed software. Plan to reinstall the windows 7 but only realise that no windows 7 DVD is being provided. May i know how can i get the windows 7 DVD ? Any possible to install windows 10 (DVD being supplied) and downgrade it from there? Kindly advise.

A:No WIndows 7 CD supplied on new purchased Elitebook 840 G3.

Hello, please contact HP PHONE SUPPORT for region/country with hinges photos. Regards,

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer ?Accept as Solution? if it solves your problem.Regards,Vijay

2 more replies
Answer Match 43.26%

Hi guys,

I have an annoying problem where my usb/ps2 devices are still on after I shutdown my computer. I have a AMD 3000+ thats on a fairly all integrated foxcomm motherboard (integ. video, sound). I don't know if this issue is with my mb or my power supply.

I have a ps2 optical mouse and a usb mp3 connected to my computer...and I want them to be off when I shutdown my computer (WinXPSp2).. ..I see their lights on all the time. I never had this problem with my old computer. I know a friend of mine that alse has this issue. So basically if I turn of the switch (1, 0) on the back of my power supply, every thing turns off...I don't want do that all the time though....

If I change the power supply will that make it behave differently? - or is it a motherboard design?


A:Power still supplied to USB/Ps2 after system shutdown

Motherboard model number?

Either a BIOS setting or jumper on the motherboard, this is OK and normal most times and why there is a +5VSB.

Do you have PS/2 or USB device power up enabled? Wake on LAN or similar settings?

6 more replies
Answer Match 42.42%

hi i have found a process trying to access the internet on startup called spretrst.exe ..

Whenever i delete it comes back . have run ad aware housecall spybot ...
any pointers to what starts up spretrst or how i can search for what starts it would be gratefully appreciated..

Once it starts it loads tsmsetup sethcd & others..
This is the logfile just taken after i have deleted the aforementioned processes from ctrl-alt-del.. Even when i delete spretrst from registry it comes back.
I have already changed the settings on IE which i think caused this in first place. But have noticed http://* keeps adding itself as trusted site..?

hope u can help..
Logfile of HijackThis v1.99.0
Scan saved at 15:04:16, on 05/02/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\PROGRAM FILES\M... Read more

A:win98 virus/trojan/something bad - hijack log supplied


2 more replies
Answer Match 42.42%

a friends computer came with spy subtract, spam subtract, weatherbug and some other progs. that he doesn't need or want.

what's the best way to remove, there not in add and remove but do have a bunch of files in the system ready to go.
should we install the progs. and then remove or do a search for all related files and then delete them?


A:Solved: removing factory supplied progs.

7 more replies
Answer Match 42.42%


My laptop is running slow these past few days, I'm not sure why. Maybe it is because of too many programs or used memory. Either way, here is my Log. If you could point out any problems it would be much appreciated, cheers.

Logfile of HijackThis v1.99.1
Scan saved at 12:47:00 PM, on 12/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\... Read more

A:Solved: Computer is slow, HijackThis Log supplied.

Don't want to annoy you guys, but whenever you have time, It'd be great if you took a look, cheers.

3 more replies
Answer Match 42.42%

I hope this is in the right place; if not, sorry about that.

Over the last weekend I installed a new hard drive into my system, and on that drive installed Windows 7 Ultimate x64. Over the past week I have been tweaking my settings, resolving issues, and installing programs.

So far everything is working fine, except for the fact that when I shut down, there is still some power being supplied to my motherboard (NumLock indicator does not turn off, and if I open the case the power LED on the motherboard is illuminated). This does not happen when I shut down from Windows XP (I have a dual-boot configuration; XP is on my smaller hard drive).

Here are the things that I HAVE done:

1. I have gone into my BIOS and disabled all the relevant power management settings (as far as what devices can wake the system, etc.).

2. I have gone through my Windows 7 power management settings and disabled/changed all settings that seemed relevant.

3. I have gone through my device manager and made sure that, for all devices that have a power management tab in their properties, the check box that says something like "Allow the computer to turn off this device when shutting down" (or something like that) is selected. Yes, even for the firewire port. There are some items for which the check box is greyed out and cannot be selected (such as the keyboard).

Here are the only things that I think may have an impact that I have NOT done:

1. Installed the chipset drivers for my mother... Read more

A:Power still supplied to motherboard after Win7 shuts down

As far as I know the power LED "on the motherboard" being on when the PC is shut down is normal. Both of my ASUS motherboards do that, it indicates that the power supply +5V AUX supply is active. The +5V AUX voltage is what is used to power up the system. It can also power the USB ports when the PC is off if your motherboard supports that function. My ASUS motherboards have jumpers to turn that function off. The motherboard power LED is there to warn you that the power supply is plugged in and its power switch is on. If you are talking about the power LED on your case my guess is Windows 7 is going into hibernate or sleep mode instead of shut down mode.

6 more replies
Answer Match 42.42%

Hi there, I currently have a 15-p011na notebook originally supplied with Windows 8.1 but upgraded last year to Windows 10 with the free upgrade that was then available, I made a back up onto 5 DVD's of the software, system etc. as recovery disks. I have just got a 15-p091sa from an ebay seller. It came without a HDD, otherwise complete. Being as it is ostensibly the same computer as my 15-p011na except for the touchscreen, I thought I would be able to use my recovery disks to restore Windows 8.1 at least to a replacement 1TB HDD (the same capacity as my 011na). However, the recovery disks wouldn't run. The program obviously recognised that the computer was different. I have now swapped over the disks putting my old 1TB with windows 10 in the 091sa and vice versa. The old disk is running fine but if I go into Support Assitant the computer model no, & serial are still showing the 011na's. I'm currently running the recovery program on the replacement disk in the 011na and wonder what will happen:1. as regards the licensing as there will be 2 units running the same license?2. Will I be able to get the free upgrade to Windows 10 back?  Thanks.

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Answer Match 42.42%

Hello all,

I have a bit of a problem on my hands. I am running a HP Pavillion Laptop DV6000 Serires w/ Windows Vista and I recently have attempted to use recovery disks that came with my laptop when I bought it from Circuit City and everytime I insert the disks in (which contains my drivers, Microsoft Office etc....) It states that the PC is not supporting the recovery disk function. But I have used these disks before and they have worked fine. But now they are not working and I am wondering why? Setting maybe. I am unsure.


Thanks In Advance


A:Laptop Not Supporting Supplied Recovery Discs

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Answer Match 42%

ok well the title pretty much sums my problem up...ive installed the drivers that came with my Gigabyte 8S648FX-775 motherboard.all devices in the device manager appear 'working properly',which i've uninstalled and re-installed at least 5 times now. Ive downloaded all available updates from tried everything i can think of. Power is being supplied to my 4 port hub and all devices attatched to this(being a webcam and my 256Mb USB flash drive) as the light on the cam is lit. i have installed drivers for both of these devices but if i try to run the program associated wit the cam...apparently its not attatched. and the flashdrive may as well not be plugged in.for the record i also get nothing when i connect these devices to ports directly on the motherboard.
so theres my problem.ANY help or suggestions would be useful as...well to be honest im drawing a blank.

A.K.A. Darksoth

PC Spec
Gigabyte 8S648FX-775 Motherboard
Intel Celeron D 2.8GHz Proccessor with Standard HeatSink
1024MB 333MHz DDR RAM
Maxtor 6L160P0 160GB Hard Drive
D-Link Air DWL-510 Wireless PCI Adapter
Built-in Audio-Realtek AC'97
1 Akasa 8cm Case Fan

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Answer Match 42%

Failed System Restore using HP supplied System Restore Disks.
Recursive reboot after installing the HP supplied 3 System Restore Disks.

HP Pavilion VISTA: Original Seagate 500 GB Hard drive failed so hard that when I put in another system to recover data, it locked up that system. I ordered System Restore CD set from HP ($16.08). I bought another Seagate 500 GB hard drive and installed it. I left it raw. After installing the 3 CD set as prompted, the last boot turned to unhappiness.

Desktop message: "Please wait while Windows continues setting up your computer"
few seconds later, a popup: "Windows could not complete the installation. To install windows on this computer, restart the installation". click, OK.... causes wait... reboot

I did perform the entire process over. (Hindsight report... I now know that Partition 1 is Ative and hold 48 GB of files. Partition 2 is 9GB and has windows files in it. Rest of drive is "available", not partitioned yet.

A:Recursive reboot after System Restore with HP supplied Disks

7 more replies
Answer Match 42%

Hello everyone,
I just discovered this nice forum!

I have a Casio USB-Midi keyboard, which I've been using with Windows 7 for quite sometime - worked when I first plugged it in, never bothered about drivers until now. Upon having issues, I found that there is a vendor-supplied driver, which I downloaded from Casio's website.

I followed the instructions given in the readme.txt file which I've reproduced below. Everything was fine until step 5. However, since I'd previously used the Windows drivers, I never saw the "Installing device driver software" message when I connected the keyboard. In 'Devices and Printers' it shows up as a Casio USB-Midi device, but the drivers are all from Microsoft, not Casio (checked in Driver Details).

How do I force Windows 7 to use the vendor-supplied drivers, rather than the generic Windows drivers? It is currently working to some extent, but there are serious issues with some software in detection of the keyboard...
... Any help in this regard would be appreciated!

[apologies for cross-posting]

CASIO USB MIDI Driver (Version 1.2)
(C) 2004-2010 CASIO COMPUTER CO., LTD.
Company and product names used herein are trademarks of
their respective owners.
This document explains how to install the USB driver r... Read more

A:How do I force Win 7 to use Vendor-Supplied USB-Midi Device Drivers?

Hi AshvilleGuru, Welcome to the forums , Here is alink to a tutorial you may find helpful Drivers - Turn Off Automatic Driver Installation and also if you need to install Vista drivers Drivers - Install Vista Drivers on Windows 7 Hope that helps

4 more replies
Answer Match 42%

Hi all,

I have just purchased a Sony Vaio VGN-FZ140E from a friend which had vista on it. I was initially just going to do a system wipe for him and give it back from him to sell, then he told me he was only looking to get a hundered out of it >> MINE.

This laptop will replace my netbook with the annoyingly slow hyperthreaded 1.6. Only problem is they don't supply Windows 7 drivers, only Vista.. and only 32-bit. I have attached a full specification sheet from Piriform's Speccy, and a device manager screenshot with what I don't think Windows 7 will pick up automatically expanded.

A:Help finding compatible drivers for laptop with only vista supplied

If you still have Vista on it, run the Windows 7 Upgrade Advisor

The Win7 installer is mostly driver-complete, with newer arriving quickly via optional Windows Updates. Enable hardware driver auto-updating to assure this: Automatically get recommended drivers and updates for your hardware

Any drivers then missing in Device manager can be found on the Support Downloads webpage for computer model - Vista drivers will work ok - or for the Device itself.

You qualify for Upgrade version with Vista OEM, but I'd wipe the HD to get the cleanest possible install: SSD / HDD : Optimize for Windows Reinstallation

If you install to wiped HD, the installer will issue a 100mb System Reserved boot partition which conveniently places the Repair Console (normally only on the DVD or Repair CD) on the F8 Advanced Boot Tools menu. So I would choose Custom Install and then Drive Options to partition as you wish and format: Clean Install Windows 7

Leave the Product key blank during install if you wipe the HD, then afterwards do the quick registry workaround given in this tutorial to allow activation with upgrade version key: Clean Install with a Upgrade Windows 7 Version

Install updates and then programs slowly over time to gauge performance after each. Don't let any programs write themselves into msconfig>Startup as they slow startup, become freeloaders on your RAM/CPU and can spy on you. I only allow AV and gadgets. Startup Programs - Change

Use a lightweight free AV like MS ... Read more

9 more replies
Answer Match 42%

I am trying to use a smart card on Windows 7 and I am given the error that the card supplied requires drivers not present on this system even though I installed the right driver from Dell's website, and I tried reseating the card. Is it either the card,
the card reader, or the driver, or it not being enrolled properly?

I am from PMC; You should join! I changed my username to _The_Doktor

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Answer Match 41.58%

My Dell laptop hard drive just failed and is no longer under warranty. I will install a new HD, but just discovered the Dell policy of not providing reinstallation media for the pre-loaded Win7. When I bought the laptop, I thought it was included, as was the case with other computers I had dealt with.
The Microsoft download site says to go back to the laptop manufacturer if Windows was pre-loaded, and therefore does not accept the product key written on the computer.
I  still want Win7, not Win8 or 10. I really need to find out how to get a copy of the operating system that I have already paid for, and expected to be able to reinstall as needed.

A:Win7 reinstallation needed--disk was not supplied with laptop purchase


Request backup and recovery discs for your device (US, Canada and UK only)


2 more replies