I would like to know if it is possible to upgrade the hard drive on this machine?If yes, do I need to fully dissasemble it? (Remove the keyboard and all other stuff)It is very slow I want to replace it with an ssd. Is there any guide on how to do this? I can't find anything on the internet.Thank you
Hi, Actually no official guide which shows users how to upgrade but we normally use a guide called Maintenance and Service Guide to work on the machine. You can download from the following link for your machine: http://support.hp.com/us-en/product/HP-ENVY-x360-Convertible-PC-series/10862127/model/11926717/manua... Page 28 shows you how. And yes, you can replace the existing HDD with SSD. Regards.1 more replies
Hi, I recently bought ENVY m6-w102dx x360 and thinking to replace my hard drive to a SSD.Please let me know the best fitting SSD drive this modle. Planning to buy samsung evo 250gb. Is it compatible with this model? http://www.amazon.com/Samsung-850-EVO-250-MZ-N5E250BW/dp/B00TGIVZTW http://www.amazon.com/dp/B00OAJ412U/ref=twister_B00PRDMHLU?_encoding=UTF8&psc=1 Which one would be much faster? If not please advice me about the interface which supports it. Thanks.
Hi, To replace your HDD, you need the 2.5", 7mm SSD. The M.2 one won't fit. Regards.5 more replies
I purchased a HP envy laptop last year December. Last evening (08-20-2016) my laptop could not boot up and kept going to recovery mode. I tried using the recovery partition but it still keeps giving me an error. My warranty is still valid kindly assisst on way forward with this issue.More replies
Hi,does any know if I can upgrade my 1TB Sata Hard Disk in my HP Envy dv7 to a 1TB Sata SSD Drive. In essense I want to mirror the contents of the original 1TB Hard Drive to a new 1TB SSD Drive then detach the original Hard Disk from the laptop and replace it with the new SSD drive that has the mirrored files. Thanks in anticipationLuka123
Hello Luka123, Welcome to the HP forums. As far as I can tell you can upgrade your hdd to an ssd. However, I recommend you to reinstall the operation system instead of copying it. This because you will lose perfomance when coping from an hdd to an ssd, It might even affect the lifetime of your ssd. You can download Windows 10 and activate it with your Windows 7 serial if you want to. Winos.8 more replies
What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.
Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare. For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.3 more replies
I want to upgrade my new HP spectre x360 - 13-4001ns 128GB SSD. Is it possible to upgrade the SSD drive in this ultrabook? How can I open the case? Thanks in advance
Hi, Please try page #30 of the following manual: http://www.hp.com/ctg/Manual/c04055643.pdf Regards.10 more replies
I purchased the HP Envy 34-a027c a few weeks back. The system came with a 128GB SSD + 2.0TB HDD. Unfortunately, I had grossly underestimated the amount of space that the software packages I needed to install would take up (specifically Visual Studio 2015) and now the SSD is running low on free space. My question is where can I find information on how to upgrade the SSD (and while I'm at it, the HDD). Is there a service manual available somewhere which I can download to see how to upgrade the SSD and HDD? What kind of replacement SSD and HDD would I need to purchase that would work with the HP Envy 34?More replies
I have an older Pavilion 13 x360 with a 5,400 RPM 1TB hard drive in it and wanted to know if I could upgrade it to an SSD. If so are there any requirements that the SSD has to meet (like under a certain storage capacity) and is there addition hardware and/or software that I would need to do this?More replies
Hello, I hope this question has not been answered, because I could not find a definitive answer on whether an upgrade from the normal SATA hard disk, on my HP Envy 17 k241no, to a PCIe hard disk, such as the Samsung 950 PRO Series PCIe NVMe - M.2 Internal SSD, would be possible? The main reason why I cannot figure this out is that I cannot find any details in the guides provided for this model, that states whether it has PCIe or not. I hope some of you can help me figure this out. Regards,FrederikMore replies
My in box deletes messages before I can read or save them.
Hi @threadfin410?, What email are you using (Gmail, Outlook, Yahoo...)? And are you accessing it in an Internet browser? Do you access the same email account on any other devices? When the messages are deleted, can you still find them in your Deleted/Trash folder? Any additional info would be helpful.3 more replies
Hello. I have just bought this notebook and I searching on google i noticed it has an internal M.2 port next to the HDD, and in this hp official manual it mentions M.2 SSS support, but not for this specified model. How do i check compatibility ? (mostly with BIOS). It would be awesome if i could add a SSD without loosing the 1TB hdd. Thank you.More replies
After upgradeing to the terrible Windows 10 sytem my computer HDD is misidentified as a solid state hard drive. This gives me the message that i cannot optimise it. Microsoft support refuses to help in this problem which many people have. I have not found a fix for this yet after working on it for days. One website says :Run WinSat formal in elevated command prompt and it rescans the disks and resets the disk back to normal disk drive http://www.tenforums.com/drivers-hardware/21871-windows-misidentifies-c-drive-solid-state-drive-cann... I don't know how to do that because , : "There are no command line parameters available for use with the formal assessment" so any ideas on now to fix this?
Hi, Actually it is not a good idea to defrag SSD's reason SSD's don't use physical dics, don't have heads, data and files are allocated using optimized vendors's firmware (vary from vendor to vendor). Many SSD's support TRIM: http://www.buildcomputers.net/trim-support.html Trying to defrag SSD's would kill SSD's quicker. Regards.1 more replies
My hard drive crashed and need to replace it. I looked it up and it says a Sata drive is what is currently in their. My question is if it Sata 1 (Im guessing) would a Sata III work also? Also it says I could do a SSD, would I need anything extra to install this and would anyone know of where I could get a 1TB SSD at a reasonable price (or is it just wishful thinking that they are not superly expensive? I either need a 1TB Sata drive or a 1TB SSD drive reasonably priced.
Yes the new part is compatible. You can find the compatible parts here:http://partsurfer.hp.com/search.aspx BUT remember that the Windows Key would not work if you change the HDD and do clean install. The product key is embeded and you need to take the unit to a authorized service center to get the product key working.1 more replies
Hi, I'm having trouble with Windows Hello. When I first purchased my notebook, Windows Hello was working fine, I had set it up correctly and had been using it successfully for a couple of weeks. Now, it's suddenly not working, and when I try to configure it in settings, there's an error that it cannot find the camera. I've been through the support blogs/forums and tried everything I could find, i.e. updating the software drivers, updating bios, restarting, etc. I have no idea how to get it working again. I can still unlock with my pin/password but it's just inconvenient when it was so quick to use Windows Hello before. If anyone can help that would be fab! CheersMore replies
Hi, I recently bought a HP ENVY X360 and it's really slow, it sometimes takes up to 15 minutes to start up, it freezes alot and sometimes the screeen goes black and i can only see the mouse... What can i do to make it faster? and to stop it from freezing? Thank youMore replies
Laptop will randomly feeze to the point it becomes completely unresponsive and requires a hard reset. This has happened consistently since I've had the laptop. In the last couple month the frequency has rapidly increased. I have contacted HP Support numerous times and continue to get different answers and the run around each time. - All Windows and BIOS updates are ran- I did a clean reinstall of Windows based on recommendation from the chat session. Then I had one agent tell me it was probably malware and needed to send me a recovery disk, then the next person said it was a bad Microsoft update. I've done everything asked and I still have a laptop that is constantly freezing, and this is becoming increasingly frustrating. I've noticed this seems to be a common issue with my model of laptop, and wondering if there is a fix for it. Please someone help me out here.More replies
Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?
Hi!, @Hlrock: For Help you, Can, indicate the model complet and P/N (Product number), of your netbook ?.1 more replies
Hello, I have an Envy x360 15t-w000 purchased a little over a year ago. Product number K8Q06AV. I recently cracked my screen and am having trouble locating a digitizer. I do not need an LCD, just the digitizer. Could you possible tell me where I could purchase one? Thank you!
This looks like one or both of these may be the correct part. HP's Manual: Manual provides no part number for the digitizer and glass. I would suggest pulling the screen and disassembling down to the glass and digitizer and compare to the pictures in the auctions: http://www.ebay.com/itm/HP-Envy-x360-15t-15t-w100-Touch-Screen-Glass-with-digitizer-Assembly-15-6-Ne... http://www.ebay.com/itm/HP-Envy-x360-15t-15t-w000-Touch-Screen-Glass-with-digitizer-Assembly-15-6-Ne... If this is "the Answer" please click "Accept as Solution" to help others find it.1 more replies
Hello,I'm having some trouble with my Envy x360 (m6-w103dx). I like it a lot so far and decided it needed a boost, so I took a Crucial BX100 250GB SSD I had and cloned the HDD that came with the laptop to the SSD. Immediately on boot the laptop says the drive's smart status has an issue/failing (which doesn't seem right, the other PC's I've been trying the SSD on aren't showing the same things, and just this morning the SSD was functioning perfectly fine as the boot drive of an older PC)After that the laptop would say "Boot device not found, Please install an operating system on your hard disk" (3F0).So I figured okay, maybe I botched cloning the HDD. I plugged the SSD back into my desktop and wiped it clean, and prepared a Windows 10 USB installer. While I was doing this, I also put the original HDD back in the laptop to make sure it was still functioning properly and the laptop booted up fine just like it used to.I put the wiped/cleaned SSD back into the laptop. I'm still getting the message about the drive's smart status on boot, and "Boot device not found, Please install an operating system on your hard disk" (3F0). So sounds like I just need to install windows...plugged in the Win 10 USB drive, and set bios to boot USB first. After that Windows 10 installer came up just like it normally does but there were no drives detected. I'm pretty stuck at this point. I've tried cloning, wiping the drive and initializing it as MBR, and again wiping it and trying... Read moreMore replies
hi, I bought a HP Envy x360 laptop (m6-w103dx) in the US a couple of months ago and today it has just shut down (died) on me and I cannot boot it up. Power cable light is on, so has power, but nothing's happening.I plug in the charger and the orange light turns on and then when I click the power button it blinks white one time then it turns off right away.Any help would be appreciated... Thanks...
If you leave the power adapter plugged in dose the led stay amber?That means it is charging. Your troubleshooting describes a notebook with too low of a battery charge to boot into Windows. Let it charge for an hour or so before trying to power it on.5 more replies
I've had this HP Envy for a little over a year now, and shortly after having it the keyboard backlight just stopped working. It didn't really bother me until recently, as now I find that I'm in situations where the backlight would be handy. I've tried restoring the BIOS to the default, and I've tried updating the BIOS. The designated backlight key also does not work anymore, but its alternate fn command (f5) works.More replies
My HP Envy x360 laptop keeps restarting every time I open my lid. My settings are already on Sleep mode for when I close the lid. This just started occurring recently and I've already tried running quick tests via F2 function and upgraded the BIOS. Doing a system recovery is my last resort.More replies
greetings. Will we see in Future a other Version from the Envy X360 with AMD APU and DUAL CHANNEL RAM? I dont now why the hell you but only one Ram slot in this Maschine.... Pls Tell me if we will see more Envy X360 with AMD APU ... better a 9830P with Dual Channel RAM.. and open Features for overclocking and undervolting... Pls build this. I like the ENvy.. and i will buy 2 of them.. but not with singel Channel ram... this makes no sense.. AMD can have such more Power with fast RAM. greetings SunjyMore replies
My computer is less than a month old and it shut down on me. I have charged it and left it but when I press the power button the fan starts aND the caps key blinks but it doesn't turn on. Then is it stops and tries to turn on again. Nothing shows up on the screen at all. I don't think my hard drive is turning on. I have not dropped it, spilled anything on it, had it in heat or anything. I need this to be fix asap!
Hi ambowditch. so, your notebook having issue with no display & caps lock is blink. caps lock blink is actually was an error which is notebook motherboard was try to tell to user.what u need to do is, try to count how many time caps lock is blink. try do following troubleshooting first before u count the caps lock blink. 1. perform power cycle. remove battery & power adapter. then press & hold power button for 30 sec. then plug in power adapter only and power on the unit. make sure battery is not installed. if you lucky, may be the notebook will start with HP Logo and windows will load as usual. but if not, try to count how many time caps lock is blink. thanks. ghost. Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.6 more replies
I have a brand new Envy x360 that I've had about a week. The power will turn on but there is no display, no HDD activity and lights on the cap locks and mute will not turn on. I've tried a hard reboot, held the power button down for up to 30 seconds to shut it off. I've connected it to an external monitor via the hdmi port, and i've disconnected the battery for about 30 minutes, connected AC power. Still not display, no bios post and no HDD activity light. At this point I'm guessing the motherboard failed. Are there any other troubleshooting suggestions or should I return it to the store I got it at (Costco) for a replacement?More replies
Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?More replies
Hi Everyone, I have a HP ENVY 4 1002-tx Ultrabook (Intel core i5, 32 gb ssd, Windows 7, out of warranty) which failed the Run-In Test and other HP diaognostic tests. The result - Hard disk smart check fails and gives out a long failure ID. I took a backup and reformatted the PC to its factory settings but the problem is still there. I have gone through the HP forum and reviewed some answers and assume that I have to change my Hard drive as the best possible solution (although it is till working but the HDD can stop working any moment). I would like to know: 1. Which HDD (hard disk drive) should I replace with as currently I have Hitachi 500 GB 5400 rpm? Should I go with the same brand or there are other good options. Also, this time I would like to go for 1 TB HDD2. When I was looking for new HDD on web I found out there are HDD of different dimensions 1.8" or 2.5", cache size, SATA or PATA. Which one to look for this laptop?3. Lastly is it easy to change the HDD on your own because it's an ultrabook or should I go to a repair shop Thanks, SahilMore replies
I got a new 500gb hard-drive for my laptop and am wondering how to install windows 8 on it since I cant install any other operating system. Would making a recovery disc work?
I read online I can reinstall windows 8 fron a USB? If so how do you do that?
I do have blank dvd's as well, 4.7gb for each disc.
has your old drive become faulty
spec says a 320GB harddrive - which is quite large
and if its still working then , you could use an external harddrive to store data onto
Yes, make a recovery set of DVDs or a USB thumbdrive - HP support recommend 32GB and NOT to use SANDisk due to compatibility issues
Once made, the USB drive should be bootable and so in the bios you should be able to change the boot order , so that the USB drive is bootable and then you should be prompted to setup the new harddrive
set the DVD player as the 1st boot device - put the first HP DVD into the machine and it will boot and start the recovery process
have a read here
Can i put patriot ssd hard drive in hp envy 17-j067ez along with my 1 TB hard drive? And if i can put that ssd what is the max speed of that drive in my laptop? Sry for bad english and tnx a lot.Link to SSD hard drive description https://patriotmemory.com/product/blast-solid-state-drives/Link to my laptop secification http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03833861
Yes you can. The SSD will run at full SATA-III speed. It is a major, major upgrade. You will need an adapter (caddy and cable) to install the hard drive in the secondary bay. http://www.newmodeus.com/shop/index.php?main_page=product_info&cPath=2_5&products_id=542 This is a US seller but they ship to other places and their products are for sale in other countries, too. https://www.youtube.com/watch?v=wx3dMGXrGCc Put the SSD in the "main" slot and the hard drive in the second slot. Post back if you need more help. If this is "the Answer" please click "Accept as Solution" to help others find it.2 more replies
Hi. When trying to boot the computer I am getting a blue screen hard disc error(see photo). After letting the computer sit for a week it booted up and I was able to back up my personal files. But then it acted up again and I'm back to the blue screen. When I boot up the hard disc light lights once then turns off followed by the blue screen. Help, I bought the computer new from your website around 2 years ago. Worked great until this happened.
Hi @SiestaKeyFl,I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the blue hard drive error. I will be glad to help you. Please follow the steps from Hard Disk Error Displays before the Computer Starts. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP.If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.1 more replies
I have purchased a second internal hard drive for my HP ENVY TouchSmart 17-j023cl N. I need specifications for the connector cable and rubber mounting. Where can I get them?
http://www.newmodeus.comHas the correct caddy and cable for sale. I have personally used their product on a very similar model and can vouch.1 more replies
Hi all, I recently purched the HP Envy M7-n109dx notebook from Best Buy. I was wondering if it is possible to add a second hard drive to this notebook, without sacrificing/removing the optical drive? It seems that many new laptops have built in space for additional drives. Thanks. Jordan
Hi, The following manual only says Dual storage for HP Envy 17 models (as my loan machine). http://h10032.www1.hp.com/ctg/Manual/c04582332.pdf Other machines don't have dual storage but may have room for a second HDD. Just my 2 cents.2 more replies
I recently had to replace the power button board on my laptop after the original part broke. The last time my computer worked before the power button board broke, the battery was at 70% and afterwards I couldn't turn on my computer. Recently I received the replacement part and installed it into my computer. However when I try to turn on my computer it still does not work. When I plug in the adapter it does not turn on the nearby led and does not warm up at all. I tried to use only battery power however that does not work either. I have already looked through the guide (http://support.hp.com/us-en/document/c00372748 )and nothing seems to be the problem. I have yet to replace the battery or adapter because I am unsure if those are the problem. Any help would be greatly appreciated.More replies
I need help trying to find a stylus that would work for the HP ENVY x360 m6 Convertible. This was a recent purchase and I chose the 2 in 1 laptop for the versatility to use it as a teaching tool (writing notes in one note). Any suggestions would be appreciated. I do not want the option of a rubber tip generic stylus but would prefer something that has more sensitivity and pressure as I also have a surface pro at school (the envy is my home computer). Thanks!More replies
Laptop frozen on login screen. Unresponsive to any keystrokes (ortouch commands) and will not forceably shut down by holding power button. There is no battery compartment to remove either. Please advise how to fix
Problem was fixed magically by my 2yr old son. Not sure what he did. In the future what would be the recommended procedure?1 more replies
I wish to use a generic stylus or a good stylus pen with on the touch screen. USe it to edit , comment on documents with MS -Word, .pdf and other Application software like BAmboo Paper. Please recommend which stylus should I buy in India? Second the touch screen is 15.6" diagonal FHD IPS WLED-backlit touch screen (1920 x 1080) using Windows 10 Home 64 Bit - 10 point touch OS . IS the touch screen CAPACITIVE or RESISTIVE? Meaning thereby : which would be the best stylus pen that would work on it? Any other information and link would be most welcome. Thank you in advanceMore replies
MY headphones have stopped working. When I go through Windows setting, I see that the headphone jack is not recognized at all. I have tried updating driver for the sound card (RealTek). However it does not help. The laptop speakers are working fine. Earlier when the headphone is inserted the laptop speakers would be cut off. Now the sound cotinues uninterrupted when the headphones are inserted. Please helpMore replies
if i buy hp envy x360 from usa and migrate to india, does it still hold the warranty???ordoes hp envy x360 has international warranty???More replies
Hello, I have bought a "HP ENVY x360 - 15-aq102no " and i need a stylus or digital pen.I got a microsoft surface pen 4 but it did not work on my computer.is there some stylus that i can use for my computer??if is there not, could you name some pen that works good on this model?? Thanks
Hi, The following table may help: http://support.hp.com/au-en/document/c05166879 Regards.2 more replies
Hi Team, I have my HP ENVY X360 and it is not charging. I am getting a message saying plugged in but not charging. Also saw an article about a recalled batch. Unfortunatly as this model has a sealed batery please let me know how to check my batery bar code to check whether it qualifies for recall. ThanksKarthikMore replies
Hi, I just received this HP ENVY 15-w000 x360 Convertible PC and I am trying to set up a new copy of Windows 10. I have a flashdrive that has been set up to boot with a copy of Windows 10 that I would like to install. The problem is that when I press Escape and choose booting, I don't find the USB drive at all - the options remain the same where the flashdrive is plugged or not. Please advise. Thanks,Al
Hi, Please use a fresh or empty flash drive, not a bootable drive. Regards.5 more replies
Is it able to add externel gpu in HP ENVY x360 - 15-u483cl (ENERGY STAR)????????
NO. Can't be done3 more replies
I have three questions regarding my HP Envy which I recieved in September, 2016. 1) how do I find the serial number? 2) how do I correct this system error? AccelerometerStexe - System Error. MFC120U.dll is missing. 3) I have an Espon Perfection V300 Photo Scanner, it works perfectly with Windows 7 on my work laptop. I cannot get the scanner with Windows 10 to work. I am connecting the scanner via a USB. The laptop recognizes the scanner and adds it as a device. However, it does not install any drivers to make the connetion between the scanner and the laptop. I have tried multiple times to download the drivers from Epson.com and still does not work. The system is totally up to date and I know the USB works. This is driving me crazy as I need this scanner to work with this laptop.More replies
I bought this new HP laptop 2 months ago, However it kept freezing 3-5 Times a day, I had to hold down the power button to turn off. I found that some of the same line of Envy have the same problem. In my case it happen doesn't matter what I'm doing (Web Browsing, Word or Excel, Skype, Playing MineCraft, etc)I updated HP Assistant, Windows 10 as well, but the problem still.Any help would be greatly appreciated. Configuration:HP envy 15-t touchi7 6th Gen16GB memory64bit Windows 10 Home128GB SSD+ 1TB HDD
CyberLAGER Hello;Allow me to welcome you to the HP forums!I read your post about problems with your new HP PC and wanted to help.You should not be having problems with a PC this new.While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs. If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck2 more replies
Hello! I have a fairly new Envy x360 that came with Windows 10 preinstalled. I do not like Win10, and have learned that many of my programs won't run on Win10. I want to go back to Win 7 pro, but am not sure the hardware will work with an older OS. Any recommendations on how to do this (get rid of Win10 and install Win 7)? Thanks in advance for your help!
Antarcticgecko Hello;Allow me to welcome you to the HP forums!With notebooks, the primary problem with trying to run a different OS than the one preinstalled is the need for the specialized HP drivers for the specialized hardware that comes in the laptop. Desktops don't present such difficulties because they tend to use more generic hardware and you can often swap out a piece of hardware if you need to. Laptops don't provide that flexibility. If you will provide the detailed product number of your laptop, I can check to see if HP provides Win7 drivers for it: http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001We can proceed once you provide the information.Thanks1 more replies
My new HP Envy x360 is supposed to have a battery life of 9 hours, but it doesn't. When it is fully charged at 100% the time displayed is 4 hours and 30 minutes. That is no where near the full battery life. What is wrong with my battery?
Granted it does grow from there but the most it has ever grown to is 6 hours and 30 min1 more replies
Hello,I am trying to connect my HP laptop to my TV. I have the HDMI cord plugged in, but my laptop does not respond to it. When I click the projector button to change it to "duplicate" , "extend" , or "second screen only" , it will not switch over.More replies
I have this HP ENVY x360 - 15-u111dx and I would like to add a SSD to this laptop for the OS to reside on. According to the HP Support Assistant, it is a product number J9H90UA#ABA.HP Support page for this laptop provides me a link to this maintenance and service guide, http://h10032.www1.hp.com/ctg/Manual/c04513489. It seems to indicate that it does have the ability to take an SSD in the form factor of "M.2 2280-S3-B-M" And in the product description, it says in the Internal Expansion section that it has this, "One 2280 M.2 daughter board - optional support for SSD"Used space on the C: drive is 90GB. The D: (recovery) uses about 30GB.This leaves me with a few questions.1. Can a SSD be added while keeping the factory 1TB drive installed?2. Can I migrate the OS (and recovery partition) to that SSD, boot to that SSD, all the while not messing the up the ability to do a system restore/recovery of the OEM Windows 8.1 software provided by HP?I think step 2 will be the trickiest. If someone knows of a free product to do this, I would welcome that recommendation. I'll also take recommendations for paid software if no free exists. Thanks. Edit: Sorry, I also have a video problem, and must have had that on my mind when I sellected where to post this. Could a mod move this to the correct forum please?
Hey @bob151?,Welcome to the HP Support Forums! This is a great place to find solutions and help from our community! I understand you have some inquiries about upgrading your HP Envy x360. I'd be happy to help with that. From what I could find in the service manual, it looks like your Notebook only supports single drive configuration. It does support up to a 256 GB SSD however, I'm not see a way to add an extra drive for booting. Hope this helps. Please keep me posted. You can always say thanks by hitting the Thumbs Up button below!Cheers.2 more replies
Laptop frozen on login screen. Unresponsive to any keystrokes (ortouch commands) and will not forceably shut down by holding power button. There is no battery compartment to remove either. Please advise how to fix
Problem was fixed magically by my 2yr old son. Not sure what he did. In the future what would be the recommended procedure?1 more replies
So the power button on my HP detached from the laptop. Long story short, I was boarding back home and hit a rock and fell forward therefore breaking the corner of the power button and shatter the touchscreen. I was still workin fine, except the fact that the screen was shattered and the power chip was dangling out of the laptop. It survived a few weeks before the power chip fell out. I couldnt find the time to go to a store to see what they could do. the only thing keeping it alive was the charging power but I fell asleep with the laptop on. Lucky me. The laptop was working perfectly. I've had it for some time right now. I have ALOT of important files and documents. I was wondering if there was a short-cut or a way I can get my Laptop on without using the power button. I just want to back-up everything i have in the laptop and make a desicion of getting a new one or fixing this one.More replies
when I flip my laptop into tablet mode the keyboard stays live, so I end up type things all over the screen. Is there a way to manually disable the keyboard? Or am I missing something?
Hi @manda2011?, Welcome to the HP Forums! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More I understand that when you fold your Envy X360 into the tablet position the keyboard remains active. I believe that it should automatically disable or suspend the keyboard function. Have you done all your Windows updates? Have you checked for viruses and malware? MS Malicious Software Removal Tool Have you ran the Windows troubleshooter? Have you ran the HP Support Assistant ? If this is a recent change you can do a restore back to when it functioned correctly.HP PCs - Using Microsoft System Restore (Windows 8) I would first try a HP PCs - Refresh Your PC to Resolve Problems (Windows 8). This will reinstall the original operating system but should not affect your personal files. I do recommend doing a backup first just in case. Next would be to do a full recovery back to factory.HP PCs - Performing an HP system recovery (Windows 8) You will note that an opportunity to backup your data is provided during the recovery process. If you have not yet done one now would be the time. HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8) If this was a recent purchase you should be in warranty and can c... Read more8 more replies
Hi.Can anybody help me?I have HP ENVY x360 - 15-w100ur( http://support.hp.com/us-en/product/hp-envy-15-k200-notebook-pc-series/8499294/model/9093531/document/c04952393 ). I need WIDI, but now wireless adaptor Realtek RTL8723BE installed. Can I replace it with Intel 7260-AC for compability with WIDI? Will it work? Excuse my English.More replies
This is a brand new 2 in 1 15" laptop, and just figured out that the INS key (which is combined with the 0 key in the numeric keypad) is not recognized by any program, neither by testing it with the online app http://www.keyboardtester.com/I have tried all the possible combinations (together with FN, ALT,CTRL, with or without "NUM LOCK" activation.Help please !! I need that key for my day to day work.More replies
I just received my HP ENVY X360 (T5K88AV). I ordered it with the HP Truevision IR HD camera, which according to the HP website, supports Windows Hello. However, I see no option under Settings > Accounts > Sign-In for it. I spent an hour with HP Support Chat and let him remote in to take a look. He said it looked like no IR camera was installed. We tried installing the driver for it with no success. Is there something I am missing? Is the HP IR camera known to work with Hello? Or is there something wrong with my hardware or drivers?
Hi, Please check the following article for other machines but same hardware for camera: http://support.hp.com/ca-en/document/c04531694 Regards.1 more replies
I have gotten one of these a few days ago and first day the Laptop overheated and rebooted. Twice. 2 days later again it overheated and rebooted. Twice. The Battery charger also gets extremely hot. So i went and took it back earlier today and got another of the same exact kind, and again it still gets extremely hot and i just don't really know what to do anymore. I really like it but i don't know how to stop it from getting so hot. The times it gets so hot that it reboots is when i am watching Youtube for a bit or playing te Blizzard game, Heroes of the Storm. I've been keeping it on one of those cheapy wooden foldable table things.More replies
I'm very very unsatisfied, first an intel wireless network card that doesn't support adhoc by design, and second a hdd failure in less than 3 months with tons of important files and an ongoing project files just vanished with 2 weeks in hp maintenance, now after less than 2 days from normally using the laptop again after getting it from repair, another hdd failure, I mean what in God's sake is the problem, it's not a 100$ laptop, i bought it for 1200$ and can't make use of it for a straight month, I'm done with all hp related stuff, like for ever... Offcourse after it's serviced , forever. It won't get worst, not worst than thatMore replies
Screen cracked on Hp envy x360 serial number [personal information removed]. The screen is cracked and every so often the screen shakes from side to side or zooms in and out on its own.
I need a link to either the screen or screen and digitizer
I recently purchased an HP Envy x360, assuming that they're would be an endless variety of styluses that I could use for drawing & illustration.So far, most sources indicate that there are no active, bluetooth, or otherwise pressure sensitive styluses that work with the Envy x360.Does anyone have a solution? Is there one?
Hi @the1josh1dunn, Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips. For you to have a rewarding experience, I would like to include the following link for your perusal and reference. First Time Here? Learn How to Post and More. I grasp that you have purchased an Envy x360 and are looking for a stylus. I believe that the HP Active Stylus should work with your Envy x360. Please contact HP Shopping to confirm. 1-800-hp-direct 800-473-4732. Please let me know the results. Thank you for participating in the HP Forums! We want to help you as well as others who may experience a similar issue. Please consider marking the post that resolves your issue as "Accept as Solution? to help other community members! To say thanks for the assistance, please click the ?Thumbs Up Icon? below.3 more replies
Greetings HP Fans. I purchased an HP Envy X360 about 8 months ago. I've noticed over the past couple of months that the display will blink (flicker) off for a fraction of a second on a regular basis. On average ever 20 - 30 secords. I had read that it was a Google Chrome issue, but I've noticed it on everything, programs, apps, etc. It happens in both regular and tablet mode. I've been searching the blogs, but I've not found anything that addresses this particular issue. Any help would be greatly appreciated.More replies
Hello, I cant find a clear answer on what choices I have for a stylus that I can use for my laptop, the HP Envy x360 m6-aq005dx. Can someone help me by creating a list of compatible styluses? I mostly need it to take notes in one note so I prefer fine tip and pressure sensitive. Thank you.More replies
Hello to everybody. This is my first post in this forum since I've always found an answer to my problems but not this time, so sorry if I'm posting in the wrong section.Yesterday my laptop died and I don't know what happened. I was working as usual, and after lunch, I closed the laptop and took a nap. When I woke up I opened the laptop, pressed the "on" button and it didn't start.I continued to do so. Never started.When I press it three lights turn on: the "on" button itself; the caps lock (white light); and the light with discs (hdd?) which is orange.Those three lights turn on when I push the on button, and all of them beeps once.I searched this forums and everybody suggested hard reset. I can't do a hard reset on this one, the tutorials didnt work.I also called HP Support but they couldnt assist me because my warranty expired 5 days ago (so convenient)I didnt hit the computer or nothing. I live alone so during nap time nothing happenned.Any help?Thanks in advance!!More replies
So I've been researching for a few months now but have still to no avail found a viable solution/answer anywhere I looked. I have been looking for a stylus to use with my laptop which is a 2-in-1 so I figured it should be able to use one. But if possibly I would really love it to be pressure sensistive so I can draw in Photoshop with ease. It doesn't seem that any pen has been actually tested on this device though: all the Wacom ones haven't been tested, some say the HP Active Stylus may work but everyone commenting have the Hp Spectre so I would like to have a definitive answer if someone wouldn't mind helping.More replies
I'm really disappointed with my HP Computer. When I switch to tablet mode the display doesn't rotate and I have 2 updates that constantly fail to update. I've read several post from user with the same problem (screen rotation) and the Ctrl-Alt-Up Arrow doesn't work. I'm really frustrated and checking my receipt to see if I can return this HP computer and get the Lenovo.More replies
hi i have a HP ENVY 700-311na and i am thinking of getting a new sshd but ive replaced the hard drive before but without the hp kit to reinstall? so ive always had a problem with my system. so i was wondering if i could find the kit so it is like brand new out of a shop. ThanksMore replies
There's a "disk read error occured" when I startup and it won't boot into windows at all. I did a hard disk test in BIOS and the Short DST failed and the failure id is GTU23F-5QF788-XD6V5F-60UR0 for Hard Disk 1. I know there's an 80 SSD and 750 HD but which one failed? If the ssd failed can I use the 750gb HD or does it need both? If I do need to replace the SSD can I replace it with a regular HD (on a budget) and what size drive do I need? 2.5?
If in warranty you can get a warranty replacement at no cost to you. The failure code is for the legacy hard disk, not the SSD. SSD failure is not common. You can replace the hard disk with a SATA mobile (2.5") hard disk that is the same size and up to 1.5 Terabytes. reference source Maintenence & service guide3 more replies
I have an HP ENVY 700qe desktop 32GB with a 1 TB hard drive. I want to add a WD 3TB Caviar Black 3.5" SATA OEM internal hard drive. Would this be too much and are all the necessary cords and connectors in the desktop case?Thank you.
Hello @Claire1010?, Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I read your post about the Hard Drive upgrade, and wanted to assist you! Based on the Product Specifications, your desktop supports the following Hard Drives: 2 TB 7200 RPM SATA 6G3 TB 7200 RPM SATA 6G256 GB SATA Solid State Drive2 x 1 TB drives in RAID 0 (2 TB usable storage capacity), 7200 rpm, SATA 6G3 x 2 TB drives in RAID 5 (4 TB usable storage capacity), 7200 rpm, SATA 6G All cables needed to connect the Hard Drive should be included within the case. Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution" , this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!2 more replies
Hello there!My computer recently started rebooting (BSOD) nonstop after turning it on, and it won't even go into Safe Mode. After running a system quick check, I received a message stating Hard Drive Short DST: Failed.With this message, I assume I need to replace my hard drive. I'm not sure where the best place to look for a new laptop hard drive is and how to find one on the HP store. Recovering potentially lost data is also a concern. What's the best way to go about replacing the drive and attempting to recover what was on it?
You can use any manufacturer's hard drive. HP uses Toshiba, Seagate,etc in their laptops-they do not make their own. Western Digital is a popular replacement. Best Buy, Staples even Wal Mart carries hard drives. Just be sure to get a 2.5 " hard drive for laptops not a 3.5" desktop hard drive.Example:http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=8516564&CatId=1277 As to recovering files you may be able to do that by installing the old hard drive into a usb enclosure then plug it into usb port of a working machine. If the hard drive has any life left in it you should be able to browse it and copy files over to hard drive of host machne.Example:http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3195233&CatId=27811 more replies
I have a 1 year old HP Envy 23 Touch Screen Computer, yesterday the "Windows detected a hard disk problem" and SMART Hard Drive Disc Error messages appeared on the screen and won't go away. I cannot find how to contact HP directly as I go round the houses to find links, it's very confusing. All I want to know is can this problem be fixed, either via HP or someone else, and how best to go about it, I'm not particularly computer savvy so the easiest option is best for me and to know what to do with this computer now. The failure ID has a code on from running the diagnostics check too and a product Id. So really it's knowing who to contact, where it can be fixed and how and if at all, and if it's cost effective. Thank you.More replies
Hi I need to enter the bios of my laptop and I get the code 63406080 after I try/fail 3 times. What administator code do I need to enter to get to the bios? Thanks
Enter : 72564006 Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,K N R KAlthough I am an HP employee, I am speaking for myself and not for HP4 more replies
I'm just wondering why my new Envy x360 is still in "Processing" after 5 days? When I know it doesn't take that long to test. I also know that by 4:00PM EST it is 4:00-5:00AM the next day in most of China. The only change to the standard build is the UHD display. Since the display is the only real possible change to the standard config then there should be some already built like that. Also since I didn't have any software/services added it should be just off the shelf. F.Y.I. IT support and services is what I do for a living and am employed by a HP Partner. HP ENVY x360 Convertible Laptop (15.6")HP ENVY x360 - 15t Touch Laptop1TB 7200 rpm SATA+ 128GB M.2 SSDFull-size island-style backlit keyboardSecurity Software Trial16GB DDR4-2133 SDRAM (2 x 8GB)Intel® 802.11ac (2x2) Wi-Fi® and Bluetooth® 4.2 ComboOffice Software TrialWindows 10 Home 6415.6" diagonal UHD IPS UWVA edge-to-edge glass (3840 x 2160) Touchscreen (for HD Camera)HP Wide Vision HD Webcam with Dual Digital Microphone4-cell 55.67 WHr Lithium-ion BatteryIntel® Core? i7-6560U (2.2 GHz, up to 3.2 GHz, 4 MB cache, 2 cores) + Intel® Iris? Graphics 540More replies
Dear HP Supporter, i have a HP ENVY x360 laptop with Win 8.1 operating system. It writes that plugged in, no charging. This laptop has a not removable battery. I read forums and tips but neither fixed my problem.I tried to shut down, plug off, wait, plug in, turn on,without result. I also tried to uninstal in device manager the baterries then restart the laptop, without result.I also tried the fix the problem with HP Support Assistant, battery scanning, and it writes that my battery is ok, but then 'unknown'.Because of 'unknown' I tried to download the updates, no result.I am not able to fix the problem of my laptop, and I wouldl ike to ask for your assistance.I am looking forward to your answer. Kind regards,More replies
Hi i want to upgrade my laptop ram. currently it have 12GB.i want to upgrade it to 16GB. can you please help me to find the compatible rams for this product.
Hi, From the manual: Memory Two SODIMM slots - non customer accessible / non-upgradeableDDR3L-1600 Dual Channel SupportSupports up to 16 GB of system RAM in the following configurations:? 16384-MB total system memory (8192×2)? 12288-MB total system memory (8192×1) + (4096×1)? 8192-MB total system memory (8192×1) or (4096×2)? 4096-MB total system memory (4096×1) or (2048×2) If you really wish to do that, please download and run the following tool http://www.cpuid.com/softwares/cpu-z.html Using SPD tab, you can find exactly what you need or use the following part number: 693374-005 and order from HP. Regards.1 more replies
A seller on amazon says M6-w105 has active digitizer screen. So i can use hp active pen. But i am not sure for it. Should i buy hp active pen or dell active stylus or a capacitive stylus or any other bluetooth stylusMore replies
I have the ENVY x360 model m6-aq103dx. I bought it because I was told it is compatible with the HP active PEN. I bought the pen and tried it, it didn't work. I called HP for the TENTH time to ask about the compatibility and set up. I was told the active STYLUS would work, so I bought the stylus. It doesn't work either. The packages list which computers the pen and stylus are compatible with; none of which list the ENVY x360. I would understand if the HP "techs" had told me that my computer is not compatible but instead they say "it may be if it has the right digitizers/driver/capability/etc." So do I need a different computer or is there a way to make this one communicate with either of the writing tools I have bought??More replies
Hi, I just got a new HP Envy x 360 in July 2016 and a new HP monitor 27es Display in mid-August. It was connecting to the monitor by using HDMI fine till last week. From a week ago (around Labor day), it stopped recognizing the monitor.I have an old HP laptop, and it is fine connecting to the the monitor by VGA. So, it is not the monitor's issue.I remember I did the recommended HP update around the same time. I am suspecting that update caused the issue with HDMI. Can anyone help? Thanks.More replies
I am going to be purchasing the Envy x360 m6-ar004dx with the AMD 9800p apu with Radeon R7 integrated graphics. Has anyone found a pressure sensitive stylus that works with it? And does the screen in tablet mode have different orientaion angles? Like a vertical orientaion? Thanks in advanceMore replies
Hi , I've installed windows 10 since 2 months and i don't know how to find my old license key and i don't know where i can find my windows 8.1 license key in the hp website !! can anyone please guide me i'm lost
I Love HP...
Hi, The key is in the BIOS of your machine, please use the following tool to get it: http://www.belarc.com/free_download.htmlWhen run this tool, it produces a report, scroll down to Software Management section. Windows 8, 8.1 or 10 product key is in there.You can also use the following tool to find out: https://www.magicaljellybean.com/keyfinder/Regards,3 more replies
my hp envy is not responding to touch, bluetooth, and even cant even switch to tablet mode after i used windows 8.1 for instead of windows 10. so the question is if resuse windows 10 it be ok?More replies
Hello, My HP Envy x360 15t convertible notebook is displaying an error on the battery icon. It says "12% available (plugged in, not charging)". The battery will charge to 100% if turned off, but will not when in use. I have searched and see many posts with a similar problem, but none of the solutions offered have worked. Here are the fixes I have tried: Uninstall Microsoft ACPI-Compliant Control Method Battery and re-startPerformed hard re-set for notebooks with a factory sealed batteryAllowed battery to completely drain, and then re-charge to 100%Within HP Support Assistant:Battery Check - Primary Battery: OKChecked for updates, and installed all Any additional ideas or suggestions would be appreciated. Thank you!
Hi @Pink70? ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY x360 Convertible PC and issues with the battery charging while plugged in and on. I have checked into this and it would see that is is a power loss issue. Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue. If that does not solve this, please use the following link to create yourself a case number, then call and it may help speed up the call process:Open link: www.hp.com/contacthp/Case number and phone number appear.They will be happy to assist you immediately. Thanks.5 more replies